At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
The Sr. Global Marketing Event Specialist will be responsible for all aspects of organizing, managing, strategizing, and overseeing virtual and in-person, internal, user conferences and events. This individual will plan, execute, research, measure and work cross-team. The Sr. Global Marketing Event Specialist will create programs that align with Instructure’s strategic initiatives to drive customer advocacy, adoption, retention and expansion through Instructure’s global events.
The Sr. Global Marketing Event Specialist will serve as the company expert in the areas of standard concepts, practices, and procedures. In coordination with the Director of Events they will also be responsible for creating a plan and budget for their area of expertise.
This position is a fully remote position with travel to the main office in Salt Lake as well as to each event during the year.
Support strategic development of marketing event programs that reinforce the Instructure brand, develop qualified leads, strengthen and expand customer relations
Oversee all aspects of program and event execution for both internal and external programs such as user conferences, employee events, trade shows, special events and other programs related to marketing initiatives.
Strategizes and coordinates all event communication and messaging
Coordinates detailed event logistics
Develops scalable processes for their area of expertise
Evaluates and reports on KPI's
Monitors event budgets and assists with the negotiation of all necessary contracts
Researches and assists contracts for all necessary speakers and entertainers
Communicates key event information to the organization
Monitors and manages expenses associated with each event
Responsible for post-event analysis, and lead conversion reports ensures that proper personnel have been scheduled to adequately work the events
Works with internal and external teams to develop event agenda based of company strategy and customer needs
Sets communication strategy for the event segmentation lists
Assist in the development and regular reporting of meaningful metrics that help improve the efficiency of the events and sponsorships function and demonstrate the value of Instructure’s investments in marketing events
Oversee vendor selection process and evaluate vendor relationships for their service quality, value, and cost effectiveness
Help identify and develop projects designed to improve event processes, increase event management efficiency, reduce cost and increase event engagement
Leverage market awareness and industry best practices to recommend and facilitate innovative solutions on event programs and execution, including refining existing programs and establishing new events and initiatives
Coordinates detailed event logistics.
1+ years’ experience in event/field marketing and project management
Experience marketing B2B high-tech products/solutions
Experience using SFDC
Some travel required for trade shows and other live events domestically and occasionally internationally
Project management skills, which include: defining, scheduling, tracking, communicating status, managing projects, risk management, contingency planning and ability to acquire resources
Ability to build and maintain effective working relationships within marketing, across other departments (e.g., Sales, HR, CX, Finance, etc.) and with partners to solve issues.
Extraordinary attention to detail
Ability to thrive in a rapidly changing environment and run multiple concurrent project demands within established timelines
Proven capability to accomplish difficult, complex goals with limited actual “authority”
Passion for results, measurement and optimization to continuously drive ROI
Sense of humor, with a knack for keeping morale high under often stressful circumstances.
Competitive salary and 401k
Medical, dental, disability, and life insurance
HSA program, vision, voluntary life, and AD&D
Paid time off, 11 paid holidays, and flexible work schedules
Fitness club memberships
iMac or Macbooks
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\nThe Sr. Global Marketing Event Specialist will be responsible for all aspects of organizing, managing, strategizing, and overseeing virtual and in-person, internal, user conferences and events. This individual will plan, execute, research, measure and work cross-team. The Sr. Global Marketing Event Specialist will create programs that align with Instructure’s strategic initiatives to drive customer advocacy, adoption, retention and expansion through Instructure’s global events.\n\n \n\nThe Sr. Global Marketing Event Specialist will serve as the company expert in the areas of standard concepts, practices, and procedures. In coordination with the Director of Events they will also be responsible for creating a plan and budget for their area of expertise.\n\n \n\nThis position is a fully remote position with travel to the main office in Salt Lake as well as to each event during the year.\n\n\nRESPONSIBILITIES\n\n - Support strategic development of marketing event programs that reinforce the Instructure brand, develop qualified leads, strengthen and expand customer relations\n\n - Oversee all aspects of program and event execution for both internal and external programs such as user conferences, employee events, trade shows, special events and other programs related to marketing initiatives.\n\n - Strategizes and coordinates all event communication and messaging\n\n - Coordinates detailed event logistics\n\n - Develops scalable processes for their area of expertise\n\n - Evaluates and reports on KPI's\n\n - Monitors event budgets and assists with the negotiation of all necessary contracts\n\n - Researches and assists contracts for all necessary speakers and entertainers\n\n - Communicates key event information to the organization\n\n - Monitors and manages expenses associated with each event\n\n - Responsible for post-event analysis, and lead conversion reports ensures that proper personnel have been scheduled to adequately work the events\n\n - Works with internal and external teams to develop event agenda based of company strategy and customer needs\n\n - Sets communication strategy for the event segmentation lists\n\n - Assist in the development and regular reporting of meaningful metrics that help improve the efficiency of the events and sponsorships function and demonstrate the value of Instructure’s investments in marketing events\n\n - Oversee vendor selection process and evaluate vendor relationships for their service quality, value, and cost effectiveness\n\n - Help identify and develop projects designed to improve event processes, increase event management efficiency, reduce cost and increase event engagement\n\n - Leverage market awareness and industry best practices to recommend and facilitate innovative solutions on event programs and execution, including refining existing programs and establishing new events and initiatives\n\n - Coordinates detailed event logistics.\n\n\nSKILLS/EXPERIENCE\n\n - 1+ years’ experience in event/field marketing and project management\n\n - Experience marketing B2B high-tech products/solutions\n\n - Experience using SFDC\n\n - Some travel required for trade shows and other live events domestically and occasionally internationally \n\n - Project management skills, which include: defining, scheduling, tracking, communicating status, managing projects, risk management, contingency planning and ability to acquire resources\n\n - Ability to build and maintain effective working relationships within marketing, across other departments (e.g., Sales, HR, CX, Finance, etc.) and with partners to solve issues.\n\n - Extraordinary attention to detail\n\n - Ability to thrive in a rapidly changing environment and run multiple concurrent project demands within established timelines\n\n - Proven capability to accomplish difficult, complex goals with limited actual “authority”\n\n - Passion for results, measurement and optimization to continuously drive ROI\n\n - Sense of humor, with a knack for keeping morale high under often stressful circumstances.\n\n\nGET IN ON ALL THE AWESOME AT INSTRUCTURE\n\n - Competitive salary and 401k \n\n - Medical, dental, disability, and life insurance \n\n - HSA program, vision, voluntary life, and AD&D \n\n - Paid time off, 11 paid holidays, and flexible work schedules \n\n - Fitness club memberships\n\n - iMac or Macbooks\n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":"$75K – $90K","scrapeableCompensationSalarySummary":"$75K - $90K","compensationTiers":[{"id":"ac5bd9dd-78bc-49d0-90d0-fa0a382b79be","tierSummary":"Estimated Base Salary $75K – $90K","title":null,"additionalInformation":null,"components":[{"id":"9ae6d844-3cb2-4019-99f2-b4c33a790c26","summary":"Estimated Base Salary $75K – $90K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":75000,"maxValue":90000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":75000,"maxValue":90000}]}},{"id":"af847468-e737-49cb-8ad5-d54875694199","title":"Assessment Item Writer/Editor (CONTRACT)","department":"Research & Development","team":"Product Management","employmentType":"Contract","location":"United States","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-04-10T18:59:47.656+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"","addressCountry":"United States","addressLocality":""}},"jobUrl":"https://jobs.ashbyhq.com/instructure/af847468-e737-49cb-8ad5-d54875694199","applyUrl":"https://jobs.ashbyhq.com/instructure/af847468-e737-49cb-8ad5-d54875694199/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome solutions.
And That's Where You Come In:
Instructure’s Assessment Content Team is seeking freelance Assessment Writers and Editors to support the development of assessment products, including the Mastery View Predictive Assessments, Mastery View College Prep Assessments, and Mastery Item Banks. Item writers and editors will assist with the development of assessment products by creating, reviewing, formatting, and revising test items and assessments.
This is a contractor position with variable and flexible hours that are negotiated on a project-by-project basis.
This role is compensated on a per-project basis.
Responsibilities:
Work independently and collaboratively with the assessment content team to create, review, edit, and/or revise test items based on state standards and grade-level appropriateness to meet internal and external deadlines.
Execute against blueprints to develop well-rounded assessments to meet customer needs.
Requirements:
Strong professional assessment writing and/or editing experience - particularly experience authoring tech-enhanced items directly in an assessment management system
Strong understanding of what makes well-composed and balanced assessment items and forms
Ability to write assessment items for students in K-12th grade with a strong understanding of Depth of Knowledge, rigor, differentiation, text complexity, and readability
Deep knowledge of academic standards and how to design strongly-aligned assessments
Ability to provide constructive feedback regarding assessment items or design
Subject-matter expertise in ELA, math, science, or social studies
Experience in education; former teaching experience is a plus but is not required
Experience working with educational publishers is a plus
We’ve always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.
At Instructure we participate in E-Verify and yes, in case you didn't catch it from the above, we are an Equal Opportunity Employer.
All Instructure employees are required to successfully pass a background check upon being hired.
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\n\n\nAt Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome solutions.\n\n \n\nAnd That's Where You Come In:\n\n \n\nInstructure’s Assessment Content Team is seeking freelance Assessment Writers and Editors to support the development of assessment products, including the Mastery View Predictive Assessments, Mastery View College Prep Assessments, and Mastery Item Banks. Item writers and editors will assist with the development of assessment products by creating, reviewing, formatting, and revising test items and assessments. \n\n \n\nThis is a contractor position with variable and flexible hours that are negotiated on a project-by-project basis.\n\n \n\nThis role is compensated on a per-project basis.\n\n\n\nResponsibilities:\n\n - Work independently and collaboratively with the assessment content team to create, review, edit, and/or revise test items based on state standards and grade-level appropriateness to meet internal and external deadlines.\n\n - Execute against blueprints to develop well-rounded assessments to meet customer needs.\n\n\n\n \n\n\n\nRequirements:\n\n - Strong professional assessment writing and/or editing experience - particularly experience authoring tech-enhanced items directly in an assessment management system\n\n - Strong understanding of what makes well-composed and balanced assessment items and forms\n\n - Ability to write assessment items for students in K-12th grade with a strong understanding of Depth of Knowledge, rigor, differentiation, text complexity, and readability\n\n - Deep knowledge of academic standards and how to design strongly-aligned assessments\n\n - Ability to provide constructive feedback regarding assessment items or design\n\n - Subject-matter expertise in ELA, math, science, or social studies\n\n - Experience in education; former teaching experience is a plus but is not required\n\n - Experience working with educational publishers is a plus \n\n\n\nWe’ve always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.\n\n \n\n At Instructure we participate in E-Verify and yes, in case you didn't catch it from the above, we are an Equal Opportunity Employer.\n\n \n\nAll Instructure employees are required to successfully pass a background check upon being hired.\n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"cf413f81-c341-47d6-acef-386999ffb81f","title":"Sr. Revenue Operations Manager","department":"Sales & Marketing","team":"Revenue Operations","employmentType":"FullTime","location":"United Kingdom","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-21T18:16:45.077+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Middlesex","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/instructure/cf413f81-c341-47d6-acef-386999ffb81f","applyUrl":"https://jobs.ashbyhq.com/instructure/cf413f81-c341-47d6-acef-386999ffb81f/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
Instructure is seeking a strategic, highly analytical, and execution-oriented Sr. Revenue Operations Manager (Sales Operations) to support and accelerate growth across our International and Channel business. This is a highly visible role that sits at the center of Sales, Finance, Marketing, Customer Success, and Executive Leadership, helping shape go-to-market strategy and operational execution across multiple regions and business units.
As a trusted business partner to sales leadership, you will lead forecasting, territory and capacity planning, performance analysis, pipeline strategy, and operational cadences that drive predictable revenue growth. You will play a critical role in turning data into actionable insights, identifying growth opportunities, optimizing resource allocation, and improving overall sales productivity and efficiency. This role requires someone who is equally comfortable operating strategically with senior leadership and rolling up their sleeves to solve complex operational problems.
THIS POSITION CAN BE WORKED REMOTELY ANYWHERE IN THE UK OR FROM OUR UK OFFICE
What You’ll Do:
Own and drive sales forecasting, pipeline management, bookings analysis, and performance measurement processes across International regions to ensure alignment against revenue targets and strategic objectives.
Partner directly with regional sales leadership to develop and execute growth strategies, optimize territory coverage, improve pipeline generation, and increase sales productivity.
Lead strategic planning initiatives including territory segmentation, quota setting, capacity modeling, whitespace analysis, and coverage optimization to support scalable growth.
Analyze sales performance trends, pipeline health, conversion metrics, seasonality, and customer behavior to identify risks, opportunities, and actionable recommendations.
Develop executive-level reporting, dashboards, and presentations for senior leadership, QBRs, forecasting reviews, and board-level discussions.
Build data-driven models and business cases using Salesforce, Snowflake, Tableau, Excel, and other data sources to inform operational and strategic decisions.
Identify process gaps and drive automation and operational improvements that increase reporting accuracy, forecasting predictability, and organizational efficiency.
Partner cross-functionally with Finance, Marketing, Customer Success, Deal Desk, and other GTM teams to ensure alignment across planning, reporting, and execution.
Evaluate sales motions, customer journey metrics, and funnel performance to improve pipeline velocity, conversion, retention, and expansion opportunities.
Support and influence compensation planning, incentive alignment, and operational governance initiatives that reinforce company objectives and sales behaviors.
Operate as a trusted advisor and thought partner to leadership by bringing clarity, structure, and actionable insights to complex business challenges.
Manage multiple high-priority initiatives simultaneously in a fast-paced, evolving environment while maintaining strong attention to detail and execution quality.
What You’ll Need:
5+ years of experience in Sales Operations, Revenue Operations, Strategy & Operations, Business Analytics, or related functions within a SaaS or high-growth technology environment.
Strong analytical and problem-solving capabilities with advanced experience in Salesforce, Excel/Google Sheets, Tableau, etc., and data platforms such as Snowflake.
Proven experience translating complex data into executive-ready insights and strategic recommendations that influence business decisions.
Deep understanding of sales forecasting, territory planning, pipeline management, capacity modeling, quota deployment, and go-to-market operations.
Strong executive presence with the ability to communicate effectively and build credibility with senior leaders and cross-functional stakeholders.
Demonstrated ability to manage ambiguity, prioritize effectively, and execute against multiple concurrent projects with tight timelines.
Experience driving operational process improvements, systems optimization, and scalable reporting frameworks.
Strong business acumen with the ability to connect operational metrics to broader company strategy and revenue outcomes.
Excellent written and verbal communication skills with exceptional attention to detail and organizational discipline.
Self-starter mentality with a proactive, adaptable approach and a track record of thriving in dynamic, high-growth environments.
Ability to balance strategic thinking with hands-on execution and operational rigor.
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\nInstructure is seeking a strategic, highly analytical, and execution-oriented Sr. Revenue Operations Manager (Sales Operations) to support and accelerate growth across our International and Channel business. This is a highly visible role that sits at the center of Sales, Finance, Marketing, Customer Success, and Executive Leadership, helping shape go-to-market strategy and operational execution across multiple regions and business units.\n\nAs a trusted business partner to sales leadership, you will lead forecasting, territory and capacity planning, performance analysis, pipeline strategy, and operational cadences that drive predictable revenue growth. You will play a critical role in turning data into actionable insights, identifying growth opportunities, optimizing resource allocation, and improving overall sales productivity and efficiency. This role requires someone who is equally comfortable operating strategically with senior leadership and rolling up their sleeves to solve complex operational problems.\n\nTHIS POSITION CAN BE WORKED REMOTELY ANYWHERE IN THE UK OR FROM OUR UK OFFICE\n\nWhat You’ll Do:\n\n - Own and drive sales forecasting, pipeline management, bookings analysis, and performance measurement processes across International regions to ensure alignment against revenue targets and strategic objectives.\n\n - Partner directly with regional sales leadership to develop and execute growth strategies, optimize territory coverage, improve pipeline generation, and increase sales productivity.\n\n - Lead strategic planning initiatives including territory segmentation, quota setting, capacity modeling, whitespace analysis, and coverage optimization to support scalable growth.\n\n - Analyze sales performance trends, pipeline health, conversion metrics, seasonality, and customer behavior to identify risks, opportunities, and actionable recommendations.\n\n - Develop executive-level reporting, dashboards, and presentations for senior leadership, QBRs, forecasting reviews, and board-level discussions.\n\n - Build data-driven models and business cases using Salesforce, Snowflake, Tableau, Excel, and other data sources to inform operational and strategic decisions.\n\n - Identify process gaps and drive automation and operational improvements that increase reporting accuracy, forecasting predictability, and organizational efficiency.\n\n - Partner cross-functionally with Finance, Marketing, Customer Success, Deal Desk, and other GTM teams to ensure alignment across planning, reporting, and execution.\n\n - Evaluate sales motions, customer journey metrics, and funnel performance to improve pipeline velocity, conversion, retention, and expansion opportunities.\n\n - Support and influence compensation planning, incentive alignment, and operational governance initiatives that reinforce company objectives and sales behaviors.\n\n - Operate as a trusted advisor and thought partner to leadership by bringing clarity, structure, and actionable insights to complex business challenges.\n\n - Manage multiple high-priority initiatives simultaneously in a fast-paced, evolving environment while maintaining strong attention to detail and execution quality.\n\nWhat You’ll Need:\n\n - 5+ years of experience in Sales Operations, Revenue Operations, Strategy & Operations, Business Analytics, or related functions within a SaaS or high-growth technology environment.\n\n - Strong analytical and problem-solving capabilities with advanced experience in Salesforce, Excel/Google Sheets, Tableau, etc., and data platforms such as Snowflake.\n\n - Proven experience translating complex data into executive-ready insights and strategic recommendations that influence business decisions.\n\n - Deep understanding of sales forecasting, territory planning, pipeline management, capacity modeling, quota deployment, and go-to-market operations.\n\n - Strong executive presence with the ability to communicate effectively and build credibility with senior leaders and cross-functional stakeholders.\n\n - Demonstrated ability to manage ambiguity, prioritize effectively, and execute against multiple concurrent projects with tight timelines.\n\n - Experience driving operational process improvements, systems optimization, and scalable reporting frameworks.\n\n - Strong business acumen with the ability to connect operational metrics to broader company strategy and revenue outcomes.\n\n - Excellent written and verbal communication skills with exceptional attention to detail and organizational discipline.\n\n - Self-starter mentality with a proactive, adaptable approach and a track record of thriving in dynamic, high-growth environments.\n\n - Ability to balance strategic thinking with hands-on execution and operational rigor.\n\n\n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":"£96K – £115K","scrapeableCompensationSalarySummary":"£96K - £115K","compensationTiers":[{"id":"65a2f3f7-d02d-4fbf-a300-a0ce6d18d405","tierSummary":"Estimated Base Salary £96K – £115K","title":null,"additionalInformation":null,"components":[{"id":"bdb5b8e2-9bfb-4fa7-9643-7d61a74f1d9e","summary":"Estimated Base Salary £96K – £115K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":96000,"maxValue":115000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"GBP","minValue":96000,"maxValue":115000}]}},{"id":"3ee92163-aa15-47a5-a742-e2fae73deb74","title":"Decision Scientist","department":"General & Administration","team":"General & Administration","employmentType":"FullTime","location":"Mexico","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-06-08T14:59:27.749+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"México","addressCountry":"Mexico","addressLocality":"Mexico City"}},"jobUrl":"https://jobs.ashbyhq.com/instructure/3ee92163-aa15-47a5-a742-e2fae73deb74","applyUrl":"https://jobs.ashbyhq.com/instructure/3ee92163-aa15-47a5-a742-e2fae73deb74/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
The Decision Scientist at Instructure will contribute to how data informs strategic decisions across the organization. This is a foundational role within a growing decision science capability, offering the opportunity to apply analytical rigor to meaningful business problems in an EdTech environment.
As a Decision Scientist, you will support data-driven decision-making across Instructure by delivering high-quality analyses and partnering with cross-functional teams.
In this role, you will:
Support business impact through data-driven insights. Conduct analyses that uncover opportunities to improve product adoption, customer engagement, and revenue growth using rigorous analytical methods.
Execute experimentation and causal analysis. Support the design and execution of A/B tests and causal inference studies to evaluate the impact of new product features, pricing strategies, and go-to-market initiatives.
Contribute to product and business strategy. Partner with product managers, engineers, and marketing teams to translate business questions into structured analytical frameworks and deliver clear, actionable findings.
Deliver analytical solutions end-to-end. Own the lifecycle of analytical projects — from scoping problems and building models to presenting insights and tracking outcomes.
Apply AI-first thinking. Leverage AI tooling (e.g., Claude, ChatGPT, Glean) to accelerate analysis, improve throughput, and elevate the quality of deliverables.
Communicate insights clearly. Translate analytical findings into recommendations that both technical and non-technical stakeholders can understand and act on.
Master's degree in Statistics, Computer Science, Economics, Applied Mathematics, Operations Research, or a related quantitative field (PhD is a plus).
2–4 years of experience in data science, analytics, or a related discipline with demonstrated ability to deliver actionable insights.
Strong understanding of statistical modeling, machine learning fundamentals, and experimental design (A/B testing).
Familiarity with AI tooling (Claude, ChatGPT, Glean) to improve productivity.
Strong proficiency in SQL for data extraction and manipulation.
Proficiency in Python or R for data analysis, modeling, and visualization.
Proficiency in a Business intelligence tool (Tableau, PowerBI... etc.)
Experience working with modern data platforms (e.g., Snowflake, Databricks, Fivetran).
Strong communication and storytelling skills with the ability to present complex analyses clearly.
Experience in SaaS, product analytics, or EdTech environments is a plus.
Ability to work effectively in a fast-paced, cross-functional environment.
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\nThe Decision Scientist at Instructure will contribute to how data informs strategic decisions across the organization. This is a foundational role within a growing decision science capability, offering the opportunity to apply analytical rigor to meaningful business problems in an EdTech environment.\n\n\nIMPACT OF THE ROLE\n\nAs a Decision Scientist, you will support data-driven decision-making across Instructure by delivering high-quality analyses and partnering with cross-functional teams.\n\nIn this role, you will:\n\n - Support business impact through data-driven insights. Conduct analyses that uncover opportunities to improve product adoption, customer engagement, and revenue growth using rigorous analytical methods.\n\n - Execute experimentation and causal analysis. Support the design and execution of A/B tests and causal inference studies to evaluate the impact of new product features, pricing strategies, and go-to-market initiatives.\n\n - Contribute to product and business strategy. Partner with product managers, engineers, and marketing teams to translate business questions into structured analytical frameworks and deliver clear, actionable findings.\n\n - Deliver analytical solutions end-to-end. Own the lifecycle of analytical projects — from scoping problems and building models to presenting insights and tracking outcomes.\n\n - Apply AI-first thinking. Leverage AI tooling (e.g., Claude, ChatGPT, Glean) to accelerate analysis, improve throughput, and elevate the quality of deliverables.\n\n - Communicate insights clearly. Translate analytical findings into recommendations that both technical and non-technical stakeholders can understand and act on.\n\n\nWHAT YOU WILL NEED\n\n - Master's degree in Statistics, Computer Science, Economics, Applied Mathematics, Operations Research, or a related quantitative field (PhD is a plus).\n\n - 2–4 years of experience in data science, analytics, or a related discipline with demonstrated ability to deliver actionable insights.\n\n - Strong understanding of statistical modeling, machine learning fundamentals, and experimental design (A/B testing).\n\n - Familiarity with AI tooling (Claude, ChatGPT, Glean) to improve productivity.\n\n - Strong proficiency in SQL for data extraction and manipulation.\n\n - Proficiency in Python or R for data analysis, modeling, and visualization.\n\n - Proficiency in a Business intelligence tool (Tableau, PowerBI... etc.)\n\n - Experience working with modern data platforms (e.g., Snowflake, Databricks, Fivetran).\n\n - Strong communication and storytelling skills with the ability to present complex analyses clearly.\n\n - Experience in SaaS, product analytics, or EdTech environments is a plus.\n\n - Ability to work effectively in a fast-paced, cross-functional environment.\n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":"MX$548K – MX$685K","scrapeableCompensationSalarySummary":"MX$548K - MX$685K","compensationTiers":[{"id":"46f78da7-b5bd-48a8-bb31-207940285d2c","tierSummary":"MX$548K – MX$685K","title":null,"additionalInformation":null,"components":[{"id":"3c0cd8af-37d5-4226-9860-470fdf1d3299","summary":"MX$548K – MX$685K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"MXN","minValue":548000,"maxValue":685000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"MXN","minValue":548000,"maxValue":685000}]}},{"id":"4001e25a-4523-4d4c-9c53-11597d03cfd5","title":"Director, AI Center of Excellence","department":"Research & Development","team":"Engineering","employmentType":"FullTime","location":"US-REMOTE","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-06-30T20:00:26.110+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"","addressCountry":"United States","addressLocality":""}},"jobUrl":"https://jobs.ashbyhq.com/instructure/4001e25a-4523-4d4c-9c53-11597d03cfd5","applyUrl":"https://jobs.ashbyhq.com/instructure/4001e25a-4523-4d4c-9c53-11597d03cfd5/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
We're standing up an AI Center of Excellence, and we're looking for a Director, AI Transformation to lead it. You'll own the system that makes Instructure an AI-native company: shared infrastructure, governance, a cross-functional roadmap, and a clear, honest read on impact. You'll partner with leaders in every function to turn AI from scattered pilots into a capability that gets sharper every quarter. This role reports to the SVP, Data.
Our mission for this team is simple: make Instructure the most operationally capable AI-native company in education — turning every function and team into a system that gets smarter and faster every quarter.
Build the foundation. Stand up and run the shared AI infrastructure — integrations, data boundaries, the approved-model registry, and a standard AI stack with single sign-on and data-loss prevention that every function can build on.
Set the guardrails. Charter and run the governance council, and put in place the security, privacy, approval, and quality monitoring that let teams move fast without creating risk.
Own the roadmap. Set AI COE priorities in collaboration with other departments
Prove the impact. Define the standard metrics for cost, throughput, and quality, and report progress through the AI efficiency scorecard.
Build capability. Create centralized training libraries and enablement programs along with HR team, and build the place where teams share what works so the whole company benefits.
Lead the operating model. Run a centralized-expertise, decentralized-execution model where the Center of Excellence owns the system, functions own the outcomes
Build and grow the team. Hire, coach, and develop the Center of Excellence team, including forward-deployed AI engineers, admins etc
12 or more years of experience in technology, data, or product roles, including 5 or more years leading teams, with a track record of delivering measurable operational impact at scale — not just pilots.
2 or more years working directly with AI or machine-learning systems, including hands-on familiarity with modern AI tooling, agentic systems, and large language models.
Deep understanding of the infrastructure, data, and security that production AI requires, including model registries, integrations, single sign-on, and data-loss prevention.
Strong governance instincts. You know how to set guardrails for security, privacy, and quality that speed teams up rather than slow them down.
Proven ability to influence across an organization, from individual contributors to executives, and to build coalitions in a decentralized operating model.
A bias for clear metrics and honest reporting. You measure what matters and you tell the truth about progress.
Experience building enablement and training programs that change how people actually work.
Excellent written and verbal communication skills, with the ability to make complex technical topics clear to non-technical audiences.
A bachelor's degree in computer science, engineering, data, business, or a related field, or equivalent practical experience. An advanced degree is a plus.
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\n\nABOUT THE ROLE.\n\nWe're standing up an AI Center of Excellence, and we're looking for a Director, AI Transformation to lead it. You'll own the system that makes Instructure an AI-native company: shared infrastructure, governance, a cross-functional roadmap, and a clear, honest read on impact. You'll partner with leaders in every function to turn AI from scattered pilots into a capability that gets sharper every quarter. This role reports to the SVP, Data.\n\nOur mission for this team is simple: make Instructure the most operationally capable AI-native company in education — turning every function and team into a system that gets smarter and faster every quarter.\n\n\n\n\nWHAT YOU WILL BE DOING.\n\n - Build the foundation. Stand up and run the shared AI infrastructure — integrations, data boundaries, the approved-model registry, and a standard AI stack with single sign-on and data-loss prevention that every function can build on.\n\n - Set the guardrails. Charter and run the governance council, and put in place the security, privacy, approval, and quality monitoring that let teams move fast without creating risk.\n\n - Own the roadmap. Set AI COE priorities in collaboration with other departments\n\n - Prove the impact. Define the standard metrics for cost, throughput, and quality, and report progress through the AI efficiency scorecard.\n\n - Build capability. Create centralized training libraries and enablement programs along with HR team, and build the place where teams share what works so the whole company benefits.\n\n - Lead the operating model. Run a centralized-expertise, decentralized-execution model where the Center of Excellence owns the system, functions own the outcomes\n\n - Build and grow the team. Hire, coach, and develop the Center of Excellence team, including forward-deployed AI engineers, admins etc\n\n\n\n\nWHAT YOU NEED TO KNOW AND HAVE.\n\n - 12 or more years of experience in technology, data, or product roles, including 5 or more years leading teams, with a track record of delivering measurable operational impact at scale — not just pilots.\n\n - 2 or more years working directly with AI or machine-learning systems, including hands-on familiarity with modern AI tooling, agentic systems, and large language models.\n\n - Deep understanding of the infrastructure, data, and security that production AI requires, including model registries, integrations, single sign-on, and data-loss prevention.\n\n - Strong governance instincts. You know how to set guardrails for security, privacy, and quality that speed teams up rather than slow them down.\n\n - Proven ability to influence across an organization, from individual contributors to executives, and to build coalitions in a decentralized operating model.\n\n - A bias for clear metrics and honest reporting. You measure what matters and you tell the truth about progress.\n\n - Experience building enablement and training programs that change how people actually work.\n\n - Excellent written and verbal communication skills, with the ability to make complex technical topics clear to non-technical audiences.\n\n - A bachelor's degree in computer science, engineering, data, business, or a related field, or equivalent practical experience. An advanced degree is a plus.\n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":"$200K – $220K","scrapeableCompensationSalarySummary":"$200K - $220K","compensationTiers":[{"id":"54cb3ddd-7f91-4992-9021-421f23b176bf","tierSummary":"Estimated base salary $200K – $220K","title":null,"additionalInformation":null,"components":[{"id":"2564fea7-9628-485d-a222-e04e6a230749","summary":"Estimated base salary $200K – $220K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":220000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":220000}]}},{"id":"deb304c3-1ee8-4c72-8b02-d424da5b9b69","title":"Sales Development Manager EMEA - Hybrid","department":"Sales & Marketing","team":"Business Development","employmentType":"FullTime","location":"United Kingdom","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-07-15T17:22:29.935+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Middlesex","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/instructure/deb304c3-1ee8-4c72-8b02-d424da5b9b69","applyUrl":"https://jobs.ashbyhq.com/instructure/deb304c3-1ee8-4c72-8b02-d424da5b9b69/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
We are looking for an experienced Sales Development Manager to lead our international team of eight Outbound SDRs. This team introduces our SaaS products to prospective client accounts through strategic, territory-based outreach across multiple regions, spanning our HigherEd, K-12, and Business & Government segments. This role is hybrid, based in our London office, and reports to the Director of Sales Development.
What you will be doing:
Manage all day-to-day operations of an eight-person SDR team across multiple regions and time zones
Coach and mentor your team members on a regular basis
Manage internal career path opportunities for your SDRs and help support promotions
Hire and onboard new, high-performing SDRs as needed
Focus on generating high quality pipeline for our Sales team that will contribute to bookings
Be data-driven. Be comfortable building targets for team members, forecasting pipeline generation, analyzing data, and building and reviewing reports in Salesforce and Tableau
Build relationships cross-functionally with Sales, Marketing, RevOps, and other teams
Manage multiple projects and strategies simultaneously
Develop and implement creative outbound strategies to continue driving high performance
25% travel across EMEA/Local
Here's what you will need to know/have:
Two or more years of experience in software or SaaS sales with a proven track record of success
Passion for coaching and mentoring emerging talent
Demonstrated ability to work cross-functionally with several teams simultaneously, including teams in different regions
Hands-on experience with sales tools such as Outreach, Demandbase, and Salesforce
Executive presence: comfortable leading meetings with senior leadership
Coachable: actively listens to and implements manager feedback
Exceptional written and verbal communication skills
Strategic thinker: able to create, prioritize, and implement new outbound strategies
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\n\n\nWe are looking for an experienced Sales Development Manager to lead our international team of eight Outbound SDRs. This team introduces our SaaS products to prospective client accounts through strategic, territory-based outreach across multiple regions, spanning our HigherEd, K-12, and Business & Government segments. This role is hybrid, based in our London office, and reports to the Director of Sales Development.\n\n\n\nWhat you will be doing: \n\n - Manage all day-to-day operations of an eight-person SDR team across multiple regions and time zones\n\n - Coach and mentor your team members on a regular basis\n\n - Manage internal career path opportunities for your SDRs and help support promotions\n\n - Hire and onboard new, high-performing SDRs as needed\n\n - Focus on generating high quality pipeline for our Sales team that will contribute to bookings\n\n - Be data-driven. Be comfortable building targets for team members, forecasting pipeline generation, analyzing data, and building and reviewing reports in Salesforce and Tableau\n\n - Build relationships cross-functionally with Sales, Marketing, RevOps, and other teams\n\n - Manage multiple projects and strategies simultaneously\n\n - Develop and implement creative outbound strategies to continue driving high performance\n\n - 25% travel across EMEA/Local\n\n\n\n\n\n\nHere's what you will need to know/have: \n\n - Two or more years of experience in software or SaaS sales with a proven track record of success\n\n - Passion for coaching and mentoring emerging talent\n\n - Demonstrated ability to work cross-functionally with several teams simultaneously, including teams in different regions\n\n - Hands-on experience with sales tools such as Outreach, Demandbase, and Salesforce\n\n - Executive presence: comfortable leading meetings with senior leadership\n\n - Coachable: actively listens to and implements manager feedback\n\n - Exceptional written and verbal communication skills\n\n - Strategic thinker: able to create, prioritize, and implement new outbound strategies\n\n\n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"c7f174bd-9e69-4cb8-b7fd-45cde88d238c","title":"L1 Support Engineer","department":"Client Services","team":"Support","employmentType":"FullTime","location":"Manila, Philippines","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-09-10T21:47:28.682+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressCountry":"Philippines","addressLocality":"Manila"}},"jobUrl":"https://jobs.ashbyhq.com/instructure/c7f174bd-9e69-4cb8-b7fd-45cde88d238c","applyUrl":"https://jobs.ashbyhq.com/instructure/c7f174bd-9e69-4cb8-b7fd-45cde88d238c/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
The Instructure Technical Support group is responsible for providing technical assistance to the end-users of Canvas, our cutting-edge LMS software. This role supports end users of Canvas, learning management systems administrators, and corporate users. Provide troubleshooting and technical support via phone, web-based tools, and e-mail. Advise clients regarding the product's use and address specific user issues. During problem escalations, act as a liaison between customers and Tier 2 Support. They will assist the clients from issue initiation through resolution or escalation.
Job Details:
Onsite | Giga Tower, Bridgetowne, Ugong Norte, Quezon City
Monday to Sunday | Shifting Schedule (24/7 coverage)
What you will be doing:
Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and student end-users (some tickets will be initial contacts and others will be escalated from admins)
Escalate tickets that are not resolvable to the Level 2 Support Team.
Provide timely updates to users.
If needed, mentor and assist fellow Level 1 Support Engineers.
When working tickets:
Validate and clarify the issue reported.
Answer how-to questions.
Fix end-user issues that are resolvable through the Canvas user interface.
Replicate, troubleshoot, and describe simple bugs.
Keep thorough, clear, and complete records in the ticketing system of all actions taken.
Escalate tickets not resolvable at the L1 level to the L2 Support team.
Be friendly, efficient, and dependable, and always provide timely updates to users.
When assigned, create documentation of Support processes.
Perform other duties as assigned by the supervisor.
Here is what you will need to know/have:
High school diploma or equivalent.
Fluent in English, with strong reading, writing, and speaking skills.
Strong technical, troubleshooting, and analytical abilities.
Proven ability to work independently in a self-directed environment.
Ability to thrive in a fast-paced, agile environment that requires critical thinking, problem-solving, and adaptability.
Ability to think quickly, communicate positively (even when delivering difficult news), and work proactively.
Professionalism in handling clients and all interactions.
A positive attitude and sense of humor — we appreciate people who bring energy to the team.
Additional requirements:
Willingness to undergo a background check.
Ability to present at least one valid government-issued ID (Driver’s License, Passport, UMID, or PhilSys ID — physical ID required).
Proof of education, such as a Transcript of Records or Diploma.
Not required, but a plus:
Experience teaching or instructing at a school or college using educational technology similar to Canvas.
Experience supporting educational technology in a school or college setting.
Familiarity with cloud-based technology solutions.
Experience communicating and collaborating using tools like Slack and/or Jira.
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\nThe Instructure Technical Support group is responsible for providing technical assistance to the end-users of Canvas, our cutting-edge LMS software. This role supports end users of Canvas, learning management systems administrators, and corporate users. Provide troubleshooting and technical support via phone, web-based tools, and e-mail. Advise clients regarding the product's use and address specific user issues. During problem escalations, act as a liaison between customers and Tier 2 Support. They will assist the clients from issue initiation through resolution or escalation.\n\nJob Details:\n\nOnsite | Giga Tower, Bridgetowne, Ugong Norte, Quezon City\n\nMonday to Sunday | Shifting Schedule (24/7 coverage)\n\n\n\nWhat you will be doing:\n\n - Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and student end-users (some tickets will be initial contacts and others will be escalated from admins)\n\n - Escalate tickets that are not resolvable to the Level 2 Support Team.\n\n - Provide timely updates to users.\n\n - If needed, mentor and assist fellow Level 1 Support Engineers.\n\nWhen working tickets:\n\n - Validate and clarify the issue reported.\n\n - Answer how-to questions.\n\n - Fix end-user issues that are resolvable through the Canvas user interface.\n\n - Replicate, troubleshoot, and describe simple bugs.\n\n - Keep thorough, clear, and complete records in the ticketing system of all actions taken.\n\n - Escalate tickets not resolvable at the L1 level to the L2 Support team.\n\n - Be friendly, efficient, and dependable, and always provide timely updates to users.\n\n - When assigned, create documentation of Support processes.\n\n - Perform other duties as assigned by the supervisor.\n\nHere is what you will need to know/have:\n\n - High school diploma or equivalent.\n\n - Fluent in English, with strong reading, writing, and speaking skills.\n\n - Strong technical, troubleshooting, and analytical abilities.\n\n - Proven ability to work independently in a self-directed environment.\n\n - Ability to thrive in a fast-paced, agile environment that requires critical thinking, problem-solving, and adaptability.\n\n - Ability to think quickly, communicate positively (even when delivering difficult news), and work proactively.\n\n - Professionalism in handling clients and all interactions.\n\n - A positive attitude and sense of humor — we appreciate people who bring energy to the team.\n\nAdditional requirements:\n\n - Willingness to undergo a background check.\n\n - Ability to present at least one valid government-issued ID (Driver’s License, Passport, UMID, or PhilSys ID — physical ID required).\n\n - Proof of education, such as a Transcript of Records or Diploma.\n\nNot required, but a plus:\n\n - Experience teaching or instructing at a school or college using educational technology similar to Canvas.\n\n - Experience supporting educational technology in a school or college setting.\n\n - Familiarity with cloud-based technology solutions.\n\n - Experience communicating and collaborating using tools like Slack and/or Jira.\n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"4cd93eed-bda4-43c3-b8f5-d1fddc188710","title":"Sales Development Representative - German/Italian Speaker - Hybrid","department":"Sales & Marketing","team":"Business Development","employmentType":"FullTime","location":"United Kingdom","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[{"location":"Budapest, Hungary","address":{"postalAddress":{"addressRegion":"Central Hungary","addressCountry":"Hungary","addressLocality":"Budapest"}}}],"publishedAt":"2026-07-09T09:02:47.018+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Middlesex","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/instructure/4cd93eed-bda4-43c3-b8f5-d1fddc188710","applyUrl":"https://jobs.ashbyhq.com/instructure/4cd93eed-bda4-43c3-b8f5-d1fddc188710/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
We are looking for a Sales Development Representative (SDR) to qualify new sales opportunities for our Regional Directors. This is a remote-friendly position.
What you will be doing:
The Sales Development Representative has the responsibility for introducing the Instructure Learning Platform to new clients. This is done through outbound contacting, trade shows, email campaigns and response to inbound leads.
The SDR will be responsible to own and manage the prospecting for a designated territory and is responsible to create quarterly plans to achieve quotas.
Additionally, SDRs provide regular, accurate forecasts and update lead status using Salesforce.
Here's what you will need to know/have:
German or Italian native speaker or bilingual
A hard-working, self-motivated person that is willing to achieve excellence.
Creative and assertive communication skills.
Open to feedback and development.
Experience in sales or tech related sales is preferred.
Consistently meet/exceed sales quotas within specified time frames.
Experience selling software products and services.
Demonstrated ability to learn complex enterprise software solutions and use of that knowledge to sell to academic institutions.
Bachelor's Degree in any related field is preferred, but not needed.
Working knowledge of Salesforce or similar CRM.
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\nWe are looking for a Sales Development Representative (SDR) to qualify new sales opportunities for our Regional Directors. This is a remote-friendly position.\n\n\n\nWhat you will be doing: \n\n - The Sales Development Representative has the responsibility for introducing the Instructure Learning Platform to new clients. This is done through outbound contacting, trade shows, email campaigns and response to inbound leads.\n\n - The SDR will be responsible to own and manage the prospecting for a designated territory and is responsible to create quarterly plans to achieve quotas.\n\n - Additionally, SDRs provide regular, accurate forecasts and update lead status using Salesforce.\n \n \n\nHere's what you will need to know/have: \n\n - German or Italian native speaker or bilingual\n\n - A hard-working, self-motivated person that is willing to achieve excellence.\n\n - Creative and assertive communication skills. \n\n - Open to feedback and development. \n\n - Experience in sales or tech related sales is preferred.\n\n - Consistently meet/exceed sales quotas within specified time frames. \n\n - Experience selling software products and services. \n\n - Demonstrated ability to learn complex enterprise software solutions and use of that knowledge to sell to academic institutions. \n\n - Bachelor's Degree in any related field is preferred, but not needed. \n\n - Working knowledge of Salesforce or similar CRM.\n \n \n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"1af4c05e-5056-4d1e-b82c-1ec9826790dc","title":"Vice President of Sales, Higher Education","department":"Sales & Marketing","team":"Sales","employmentType":"FullTime","location":"United States","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-08T19:08:25.011+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"","addressCountry":"United States","addressLocality":""}},"jobUrl":"https://jobs.ashbyhq.com/instructure/1af4c05e-5056-4d1e-b82c-1ec9826790dc","applyUrl":"https://jobs.ashbyhq.com/instructure/1af4c05e-5056-4d1e-b82c-1ec9826790dc/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
Join Instructure as the Vice President of Sales, Higher Education, leading our Higher Education business across North America and propelling revenue growth through new customer acquisition, account expansion, and strategic partnerships. As a key member of the Growth Leadership Team reporting to the Chief Growth Officer, you’ll drive predictable bookings performance, nurture high-performing sales leaders, and shape go-to-market strategies to reinforce Instructure’s leadership in the higher education sector. This executive role partners cross-functionally to accelerate growth, improve customer outcomes, and advance the future of education.
What You Will Be Doing
Revenue Growth & Business Performance
• Own annual and quarterly bookings, recurring revenue, pipeline, and forecast commitments for the Higher Education business
• Develop and execute go-to-market strategy for public, private, community college, and system-level institutions
• Drive new customer acquisition while expanding existing strategic accounts across the Instructure portfolio
• Deliver consistent forecast accuracy through disciplined pipeline inspection and operational rigor
• Identify new growth opportunities, market trends, and competitive strategies to accelerate business performance
Sales Leadership & Talent Development
• Lead, coach, and develop Regional Vice Presidents, Directors, and front-line sales leaders
• Build a high-performance culture focused on accountability, collaboration, coaching, and execution
• Recruit and retain top enterprise sales talent and develop emerging organizational leaders
• Establish clear operating rhythms, performance expectations, and leadership development plans
• Foster an inclusive, customer-focused culture that empowers teams for exceptional results
Customer & Market Leadership
• Build executive relationships with presidents, provosts, CIOs, instructional leaders, and procurement executives
• Serve as executive sponsor for strategic customers and high-impact opportunities
• Represent Instructure at industry conferences, executive forums, and customer events
• Partner with institutional leaders to understand market changes and inform long-term strategy
Cross-Functional Partnership
• Partner with Customer Experience to maximize renewals, expansion, and customer success
• Collaborate with Marketing to amplify demand generation and market awareness
• Work with Product, Solutions Engineering, Finance, and Revenue Operations to align strategy and execution
• Contribute to pipeline reviews, forecast calls, and executive business planning
Operational Excellence
• Drive disciplined execution in forecasting, territory planning, pipeline management, and sales productivity
• Ensure consistent adoption of sales methodology, CRM, and best operational practices
• Use data and analytics to improve performance, resource allocation, and organizational effectiveness
• Continuously evaluate and refine processes and organizational structure for scalable growth
What You Will Need to Know/Have
• 12+ years of enterprise SaaS sales experience with progressive leadership responsibility
• Proven success leading large enterprise sales organizations through second-line leaders
• Experience selling complex software solutions into Higher Education institutions
• Demonstrated ability to achieve and exceed revenue and growth targets
• Strong executive presence and experience engaging C-suite leaders and executive buyers
• Expertise in enterprise forecasting, pipeline management, and operational excellence
• Skilled in coaching, talent development, and organizational leadership
• Bachelor’s degree required; MBA preferred
• Willingness to travel as needed to support customers, teams, and industry events
What Sets You Apart
• Strategic leader balancing vision with operational execution
• Customer-first mindset with a passion for educational outcomes
• Data-driven decision maker who thrives in high-growth environments
• Collaborative executive with strong cross-functional partnerships
• Inspirational leader who develops high-performing teams
• Experienced in navigating long enterprise sales cycles and executive negotiations
• Passionate about education technology and institutional transformation
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\nJoin Instructure as the Vice President of Sales, Higher Education, leading our Higher Education business across North America and propelling revenue growth through new customer acquisition, account expansion, and strategic partnerships. As a key member of the Growth Leadership Team reporting to the Chief Growth Officer, you’ll drive predictable bookings performance, nurture high-performing sales leaders, and shape go-to-market strategies to reinforce Instructure’s leadership in the higher education sector. This executive role partners cross-functionally to accelerate growth, improve customer outcomes, and advance the future of education.\n\n \n\nWhat You Will Be Doing\n\n \n\nRevenue Growth & Business Performance\n• Own annual and quarterly bookings, recurring revenue, pipeline, and forecast commitments for the Higher Education business\n• Develop and execute go-to-market strategy for public, private, community college, and system-level institutions\n• Drive new customer acquisition while expanding existing strategic accounts across the Instructure portfolio\n• Deliver consistent forecast accuracy through disciplined pipeline inspection and operational rigor\n• Identify new growth opportunities, market trends, and competitive strategies to accelerate business performance\n\n \n\nSales Leadership & Talent Development\n• Lead, coach, and develop Regional Vice Presidents, Directors, and front-line sales leaders\n• Build a high-performance culture focused on accountability, collaboration, coaching, and execution\n• Recruit and retain top enterprise sales talent and develop emerging organizational leaders\n• Establish clear operating rhythms, performance expectations, and leadership development plans\n• Foster an inclusive, customer-focused culture that empowers teams for exceptional results\n\n \n\nCustomer & Market Leadership\n• Build executive relationships with presidents, provosts, CIOs, instructional leaders, and procurement executives\n• Serve as executive sponsor for strategic customers and high-impact opportunities\n• Represent Instructure at industry conferences, executive forums, and customer events\n• Partner with institutional leaders to understand market changes and inform long-term strategy\n\n \n\nCross-Functional Partnership\n• Partner with Customer Experience to maximize renewals, expansion, and customer success\n• Collaborate with Marketing to amplify demand generation and market awareness\n• Work with Product, Solutions Engineering, Finance, and Revenue Operations to align strategy and execution\n• Contribute to pipeline reviews, forecast calls, and executive business planning\n\n \n\nOperational Excellence\n• Drive disciplined execution in forecasting, territory planning, pipeline management, and sales productivity\n• Ensure consistent adoption of sales methodology, CRM, and best operational practices\n• Use data and analytics to improve performance, resource allocation, and organizational effectiveness\n• Continuously evaluate and refine processes and organizational structure for scalable growth\n\n \n\nWhat You Will Need to Know/Have\n• 12+ years of enterprise SaaS sales experience with progressive leadership responsibility\n• Proven success leading large enterprise sales organizations through second-line leaders\n• Experience selling complex software solutions into Higher Education institutions\n• Demonstrated ability to achieve and exceed revenue and growth targets\n• Strong executive presence and experience engaging C-suite leaders and executive buyers\n• Expertise in enterprise forecasting, pipeline management, and operational excellence\n• Skilled in coaching, talent development, and organizational leadership\n• Bachelor’s degree required; MBA preferred\n• Willingness to travel as needed to support customers, teams, and industry events\n\n \n\nWhat Sets You Apart\n• Strategic leader balancing vision with operational execution\n• Customer-first mindset with a passion for educational outcomes\n• Data-driven decision maker who thrives in high-growth environments\n• Collaborative executive with strong cross-functional partnerships\n• Inspirational leader who develops high-performing teams\n• Experienced in navigating long enterprise sales cycles and executive negotiations\n• Passionate about education technology and institutional transformation\n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":"$250K – $300K • $250K – $300K Commission","scrapeableCompensationSalarySummary":"$250K - $300K","compensationTiers":[{"id":"d10ec894-eb7c-460c-a84a-1579bfc3c501","tierSummary":"$250K – $300K • $250K – $300K Commission","title":null,"additionalInformation":null,"components":[{"id":"edfc628f-4d4e-4b55-83a0-0a15a5640bc6","summary":"$250K – $300K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":250000,"maxValue":300000},{"id":"4956d850-47b2-466e-822f-e44803cbd096","summary":"$250K – $300K Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":250000,"maxValue":300000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":250000,"maxValue":300000},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":250000,"maxValue":300000}]}},{"id":"11eecbe4-4cde-4be5-9b2c-e17e6fe98a99","title":"Technical Project Manager","department":"Client Services","team":"Implementation","employmentType":"FullTime","location":"Australia","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-09-09T22:17:42.531+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Australia"}},"jobUrl":"https://jobs.ashbyhq.com/instructure/11eecbe4-4cde-4be5-9b2c-e17e6fe98a99","applyUrl":"https://jobs.ashbyhq.com/instructure/11eecbe4-4cde-4be5-9b2c-e17e6fe98a99/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
As an Implementation Consultant, you will serve Instructure’s customers by fulfilling both project management and technical consultation responsibilities.
Project Management Responsibilities:
Initiation
Perform project requirements gathering to inform the project planning process.
Ensure project resources know their responsibilities for the project and who is responsible, accountable, consulted, and informed at each part of the project lifecycle.
As appropriate, create project charter documentation for internal and external stakeholders.
Planning
Prepare project schedule and aligned resource assignment.
Proactively identify project risks and create mitigation plans for those risks.
Craft and coordinate communication plans that will keep all project participants updated and aware of the project status.
Execution
Manage expectations with clients and internal resources.
Create and maintain documentation relevant to project deliverables.
In collaboration with leadership, ensure that the proper resources are allocated to projects in order to achieve project objectives.
Coordinate with subject matter experts and escalation points to clear project blockers and to proactively mitigate risks.
Orchestrate services delivery that includes third parties that are part of the project.
Manage changes to the project scope, project schedule, and project costs in accordance with company change management processes.
Monitoring and Controlling
Apply project controls to delivery processes to ensure on time and within budget delivery of professional services.
Provide regular project status updates to internal and external audiences, and demonstrate ability to properly tailor communication to the different audiences.
Build and maintain project plans and templates within our project management tools.
Closure
Work with Customer stakeholders to obtain acceptance for project deliverables.
Ensure that project documentation is complete and provided to relevant stakeholders at project close.
Conduct internal project retrospective meetings to support continuous improvement efforts.
Technical Consultation Responsibilities:
Consult customers on the following crucial configuration tasks for SaaS platforms:
Single sign on (SSO) integration with identity provider platforms
Data integrations with student information systems, membership management systems, and HR information systems
Configuration of platform roles and permissions
Installation and configuration of LTI-compliant third party applications
Establishment of an account hierarchy that matches intended platform usage
Consult customers on migration of content from third party learning platforms and help them develop migration plans.
Identify and design ways AI can be used to increase customer time to value and internal efficiency.
Build and maintain technical documentation regarding integrations and systems involved in implementations.
Consult on how to use JavaScript and CSS to customize experiences in Instructure products where supported.
Scope and recommend technical solutions, including gathering technical and functional requirements.
Guide customers on the best way to leverage APIs for Instructure Products to accomplish their goals.
Manage internal and external stakeholder audiences and tailor communication about technical and non-technical implementation topics for those audiences.
Research and understand client needs and objectives to support customisation of services, growth of consulting offerings, and improved customer experience.
Identify areas where additional support, training, or consulting are needed for yourself and for our Customers.
Participate in team projects that support goals and initiatives of the team.
Here is what you will need to know/have:
Ability to confidently and effectively manage external stakeholders for project delivery.
Experience designing, documenting, and communicating technical solutions in ecosystems involving SaaS applications.
Familiarity with multiple identity provider authentication systems.
Experience and familiarity with APIs and an understanding of how they can be used to integrate multiple applications.
Excellent written and verbal communication skills.
Ability to determine priorities based on timeline and business value.
Ability to use web conferencing technologies and web based tools like Gmail, Google Docs and Google Calendar to coordinate, manage and facilitate meetings
Exceptional Candidates will also have the following experience:
Experience with one or more programming languages
Working knowledge of technology deployment strategies and best practices, especially in an educational context
Experience building custom reports and data visualizations, and helping customers interpret and understand their data
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\nAs an Implementation Consultant, you will serve Instructure’s customers by fulfilling both project management and technical consultation responsibilities.\n\n\n\nProject Management Responsibilities:\n\nInitiation \n\n - Perform project requirements gathering to inform the project planning process. \n\n - Ensure project resources know their responsibilities for the project and who is responsible, accountable, consulted, and informed at each part of the project lifecycle. \n\n - As appropriate, create project charter documentation for internal and external stakeholders.\n\nPlanning\n\n - Prepare project schedule and aligned resource assignment. \n\n - Proactively identify project risks and create mitigation plans for those risks.\n\n - Craft and coordinate communication plans that will keep all project participants updated and aware of the project status.\n\nExecution\n\n - Manage expectations with clients and internal resources.\n\n - Create and maintain documentation relevant to project deliverables.\n\n - In collaboration with leadership, ensure that the proper resources are allocated to projects in order to achieve project objectives. \n\n - Coordinate with subject matter experts and escalation points to clear project blockers and to proactively mitigate risks. \n\n - Orchestrate services delivery that includes third parties that are part of the project. \n\n - Manage changes to the project scope, project schedule, and project costs in accordance with company change management processes.\n\nMonitoring and Controlling\n\n - Apply project controls to delivery processes to ensure on time and within budget delivery of professional services. \n\n - Provide regular project status updates to internal and external audiences, and demonstrate ability to properly tailor communication to the different audiences. \n\n - Build and maintain project plans and templates within our project management tools.\n\nClosure\n\n - Work with Customer stakeholders to obtain acceptance for project deliverables. \n\n - Ensure that project documentation is complete and provided to relevant stakeholders at project close. \n\n - Conduct internal project retrospective meetings to support continuous improvement efforts.\n\n\n\nTechnical Consultation Responsibilities:\n\n - Consult customers on the following crucial configuration tasks for SaaS platforms: \n \n - Single sign on (SSO) integration with identity provider platforms \n \n - Data integrations with student information systems, membership management systems, and HR information systems \n \n - Configuration of platform roles and permissions \n \n - Installation and configuration of LTI-compliant third party applications \n \n - Establishment of an account hierarchy that matches intended platform usage\n\n - Consult customers on migration of content from third party learning platforms and help them develop migration plans. \n\n - Identify and design ways AI can be used to increase customer time to value and internal efficiency. \n\n - Build and maintain technical documentation regarding integrations and systems involved in implementations. \n\n - Consult on how to use JavaScript and CSS to customize experiences in Instructure products where supported. \n\n - Scope and recommend technical solutions, including gathering technical and functional requirements. \n\n - Guide customers on the best way to leverage APIs for Instructure Products to accomplish their goals. \n\n - Manage internal and external stakeholder audiences and tailor communication about technical and non-technical implementation topics for those audiences. \n\n - Research and understand client needs and objectives to support customisation of services, growth of consulting offerings, and improved customer experience. \n\n - Identify areas where additional support, training, or consulting are needed for yourself and for our Customers. \n\n - Participate in team projects that support goals and initiatives of the team.\n\n\n\nHere is what you will need to know/have:\n\n - Ability to confidently and effectively manage external stakeholders for project delivery. \n\n - Experience designing, documenting, and communicating technical solutions in ecosystems involving SaaS applications. \n\n - Familiarity with multiple identity provider authentication systems. \n\n - Experience and familiarity with APIs and an understanding of how they can be used to integrate multiple applications. \n\n - Excellent written and verbal communication skills. \n\n - Ability to determine priorities based on timeline and business value. \n\n - Ability to use web conferencing technologies and web based tools like Gmail, Google Docs and Google Calendar to coordinate, manage and facilitate meetings\n\nExceptional Candidates will also have the following experience:\n\n - Experience with one or more programming languages \n\n - Working knowledge of technology deployment strategies and best practices, especially in an educational context \n\n - Experience building custom reports and data visualizations, and helping customers interpret and understand their data\n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"0305750b-c53b-4829-b14d-d7b98ab1aacd","title":"Founder, Instructure Foundry","department":"General & Administration","team":"General & Administration","employmentType":"FullTime","location":"US-REMOTE","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-09-02T14:20:47.220+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"","addressCountry":"United States","addressLocality":""}},"jobUrl":"https://jobs.ashbyhq.com/instructure/0305750b-c53b-4829-b14d-d7b98ab1aacd","applyUrl":"https://jobs.ashbyhq.com/instructure/0305750b-c53b-4829-b14d-d7b98ab1aacd/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
Foundry is a standalone division inside Instructure, built to generate new revenue with AI-built products. As a Pod Founder, you’ll start a company around a problem worth a business, prove customers will pay for the answer in weeks, and build and sell the product yourself. This is a player-coach who builds and sells. You’ll be paired with a Builder, backed by a supporting operating team, and given a token budget to build agentically. If you’ve ever wanted to be a founder but didn’t want to raise money and assemble distribution from scratch, this is that. The role reports to the President, New Markets.
What you will do
Find and validate the problem. Bring founder-level conviction about a specific problem worth building a business around. Get in front of real customers in the first weeks, score the problem and the solution honestly, and earn the gate to build. Bring your own thesis, or take one of ours.
Build the product. Author the specs, the product context, and the customer findings. Work hands-on with your Builder, and in the code yourself when it’s the fastest path. You set what gets built and why.
Sell it. Land the first pilot, prove customers will pay, and get to general availability and the first paying customers beyond the pilot. Revenue is the scoreboard.
Run the business. Own your pod’s profit and loss, hit the stage-gates, and make the call when the evidence says change course.
What you’ll need to know/have
A builder’s instinct and a commercial mind in the same person — a design and engineering sensibility paired with a feel for what customers will actually pay for.
Evidence you’ve shipped something real and put it in front of customers, ideally something you started or owned, not just contributed to.
The judgment to work across product, sales, marketing, and support without waiting for a function to do it for you.
A bias for the customer over the org chart.
The range to build and sell well enough that a two-person team is genuinely enough.
Prior startup or zero-to-one experience helps; a track record of finishing helps more.
What we expect
Speed over polish. You validate with real customers in weeks, not quarters. A working prototype in front of a customer beats a perfect plan every time.
Conviction you can defend. You can hold a strong point of view about a problem and still change it the moment a customer proves you wrong.
Comfort with the gates. The go/no-go gates are real, and your pod can be folded or consolidated at a checkpoint. You’ll run toward those checkpoints, not away from them, and treat a fold as information, not failure.
Ownership of outcomes, not hours. Nobody will hand you scope. You’ll define it, defend it at the board, and answer for the result.
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\nFoundry is a standalone division inside Instructure, built to generate new revenue with AI-built products. As a Pod Founder, you’ll start a company around a problem worth a business, prove customers will pay for the answer in weeks, and build and sell the product yourself. This is a player-coach who builds and sells. You’ll be paired with a Builder, backed by a supporting operating team, and given a token budget to build agentically. If you’ve ever wanted to be a founder but didn’t want to raise money and assemble distribution from scratch, this is that. The role reports to the President, New Markets.\n\n \n\nWhat you will do\n\n - Find and validate the problem. Bring founder-level conviction about a specific problem worth building a business around. Get in front of real customers in the first weeks, score the problem and the solution honestly, and earn the gate to build. Bring your own thesis, or take one of ours.\n\n - Build the product. Author the specs, the product context, and the customer findings. Work hands-on with your Builder, and in the code yourself when it’s the fastest path. You set what gets built and why.\n\n - Sell it. Land the first pilot, prove customers will pay, and get to general availability and the first paying customers beyond the pilot. Revenue is the scoreboard.\n\n - Run the business. Own your pod’s profit and loss, hit the stage-gates, and make the call when the evidence says change course.\n\n \n\nWhat you’ll need to know/have\n\n - A builder’s instinct and a commercial mind in the same person — a design and engineering sensibility paired with a feel for what customers will actually pay for.\n\n - Evidence you’ve shipped something real and put it in front of customers, ideally something you started or owned, not just contributed to.\n\n - The judgment to work across product, sales, marketing, and support without waiting for a function to do it for you.\n\n - A bias for the customer over the org chart.\n\n - The range to build and sell well enough that a two-person team is genuinely enough.\n\n - Prior startup or zero-to-one experience helps; a track record of finishing helps more.\n\n \n\nWhat we expect\n\n - Speed over polish. You validate with real customers in weeks, not quarters. A working prototype in front of a customer beats a perfect plan every time.\n\n - Conviction you can defend. You can hold a strong point of view about a problem and still change it the moment a customer proves you wrong.\n\n - Comfort with the gates. The go/no-go gates are real, and your pod can be folded or consolidated at a checkpoint. You’ll run toward those checkpoints, not away from them, and treat a fold as information, not failure.\n\n - Ownership of outcomes, not hours. Nobody will hand you scope. You’ll define it, defend it at the board, and answer for the result.\n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"610803aa-4723-431e-9124-2c4aa340ca62","title":"Builder, Instructure Foundry","department":"General & Administration","team":"General & Administration","employmentType":"FullTime","location":"US-REMOTE","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-11T18:14:43.318+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"","addressCountry":"United States","addressLocality":""}},"jobUrl":"https://jobs.ashbyhq.com/instructure/610803aa-4723-431e-9124-2c4aa340ca62","applyUrl":"https://jobs.ashbyhq.com/instructure/610803aa-4723-431e-9124-2c4aa340ca62/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
Foundry is a standalone division inside Instructure, built to generate new revenue with AI-built products. As the Builder in a two-person pod, you’re the other half of a small company: the Founder owns the bet, and you own whether what gets built actually holds up. In an era where AI generates most of the code, you’re the person who makes sure it’s right—fast enough for a pilot, sound enough to scale. You’ll build hands-on every day with a token budget, partner closely with a non-technical Pod Founder, and rely on a shared platform and operating team so you stay focused on the product. The pace is fast and transparent, and we measure ourselves on revenue, not activity.
Own the architectural integrity of the product. If it ships, you stand behind it.
Take responsibility for code quality, security, and scalability across agentically generated code, leveraging the shared harness so you’re not rebuilding plumbing.
Build hands-on in Git with AI development tooling, moving at pilot pace early and hardening the product as it heads toward general availability.
Direct and verify far more code than you hand-write, and catch what matters before it ships.
Decide what’s safe to ship now and what genuinely needs a closer look, and own that judgment.
Write context back to the shared system so the Founder and the operating team work off the same surface, not guesswork.
Partner closely with a non-technical Founder, translating between product intent and what the system can actually do.
Proven experience shipping production software and owning its reliability and security in the real world.
Senior engineering judgment: you direct and verify AI output at high volume rather than authoring every line.
Fluency, or fast-developing fluency, with AI-assisted development.
Comfort owning security and scale yourself, without a platform team as a backstop.
A product mindset—you care that the thing works for the customer, not just that it compiles.
The instinct to move at pilot pace without shipping something that falls over the day it scales.
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\nFoundry is a standalone division inside Instructure, built to generate new revenue with AI-built products. As the Builder in a two-person pod, you’re the other half of a small company: the Founder owns the bet, and you own whether what gets built actually holds up. In an era where AI generates most of the code, you’re the person who makes sure it’s right—fast enough for a pilot, sound enough to scale. You’ll build hands-on every day with a token budget, partner closely with a non-technical Pod Founder, and rely on a shared platform and operating team so you stay focused on the product. The pace is fast and transparent, and we measure ourselves on revenue, not activity.\n\n \n\n\nWHAT YOU WILL DO\n\n - Own the architectural integrity of the product. If it ships, you stand behind it.\n\n - Take responsibility for code quality, security, and scalability across agentically generated code, leveraging the shared harness so you’re not rebuilding plumbing.\n\n - Build hands-on in Git with AI development tooling, moving at pilot pace early and hardening the product as it heads toward general availability.\n\n - Direct and verify far more code than you hand-write, and catch what matters before it ships.\n\n - Decide what’s safe to ship now and what genuinely needs a closer look, and own that judgment.\n\n - Write context back to the shared system so the Founder and the operating team work off the same surface, not guesswork.\n\n - Partner closely with a non-technical Founder, translating between product intent and what the system can actually do.\n\n \n\n\nWHAT YOU’LL NEED TO KNOW/HAVE\n\n - Proven experience shipping production software and owning its reliability and security in the real world.\n\n - Senior engineering judgment: you direct and verify AI output at high volume rather than authoring every line.\n\n - Fluency, or fast-developing fluency, with AI-assisted development.\n\n - Comfort owning security and scale yourself, without a platform team as a backstop.\n\n - A product mindset—you care that the thing works for the customer, not just that it compiles.\n\n - The instinct to move at pilot pace without shipping something that falls over the day it scales.\n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":"$150K – $230K","scrapeableCompensationSalarySummary":"$150K - $230K","compensationTiers":[{"id":"22dfea11-60e1-4d3f-b182-5e31a7fc0434","tierSummary":"$150K – $230K","title":null,"additionalInformation":null,"components":[{"id":"244c1da9-ad7d-48ec-8433-a23e2a162363","summary":"$150K – $230K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":150000,"maxValue":230000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":150000,"maxValue":230000}]}},{"id":"a2dd6eb3-dc1d-47c4-8953-61ddd05b370d","title":"Equity Administrator","department":"General & Administration","team":"General & Administration","employmentType":"FullTime","location":"Salt Lake City, Utah","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-28T21:02:06.999+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"Utah","addressCountry":"United States","addressLocality":"Salt Lake City"}},"jobUrl":"https://jobs.ashbyhq.com/instructure/a2dd6eb3-dc1d-47c4-8953-61ddd05b370d","applyUrl":"https://jobs.ashbyhq.com/instructure/a2dd6eb3-dc1d-47c4-8953-61ddd05b370d/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
We're looking for an Equity Administrator to own the day-to-day management of our equity programs. You'll administer equity in our stock plan system, manage the grant and approval process end to end, and serve as the go-to resource for equity questions across the company. You'll also support the accounting for stock-based compensation, working closely with accounting leadership for equity-related reporting.
What you will do
Administer equity programs and grants. Manage the equity grant and approval process from start to finish — preparing grant recommendations, routing awards for approval, and processing new grants, vesting, exercises, releases, and terminations.
Oversee daily equity operations. Maintain accurate participant, grant, and vesting records for all award types in the stock plan system.
Serve as the primary point of contact for equity questions from employees, executives, and internal partners. Support participant communications and education.
Maintain equity program controls and documentation, ensuring awards are administered in line with plan documents and approvals.
Own and maintain the equity administration system (Shareworks), ensuring data integrity and configuring the platform for grants, vesting, and reporting.
Produce equity reports for stakeholders — including grant activity, vesting schedules, and participant-level detail — and prepare data for audits, filings, and disclosures.
Support the monthly and quarterly stock-based compensation accounting process, including expense schedules, reconciliations, and workpapers, in partnership with accounting leadership.
What you will need to know/have
Bachelor's degree in Accounting, Finance, Business, or a related field
3-5 years of experience in an equity-related role
Experience with equity administration systems (Shareworks preferred)
Experience managing grant and approval workflows and processing equity transactions
Excellent interpersonal and communication skills to support employees across the organization
Ability to work independently and collaboratively in a dynamic environment
Working understanding of stock-based compensation accounting concepts, with strong attention to detail and comfort reconciling data to supporting records
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\nWe're looking for an Equity Administrator to own the day-to-day management of our equity programs. You'll administer equity in our stock plan system, manage the grant and approval process end to end, and serve as the go-to resource for equity questions across the company. You'll also support the accounting for stock-based compensation, working closely with accounting leadership for equity-related reporting.\n\n \n\nWhat you will do\n\n - Administer equity programs and grants. Manage the equity grant and approval process from start to finish — preparing grant recommendations, routing awards for approval, and processing new grants, vesting, exercises, releases, and terminations.\n\n - Oversee daily equity operations. Maintain accurate participant, grant, and vesting records for all award types in the stock plan system.\n\n - Serve as the primary point of contact for equity questions from employees, executives, and internal partners. Support participant communications and education.\n\n - Maintain equity program controls and documentation, ensuring awards are administered in line with plan documents and approvals.\n\n - Own and maintain the equity administration system (Shareworks), ensuring data integrity and configuring the platform for grants, vesting, and reporting.\n\n - Produce equity reports for stakeholders — including grant activity, vesting schedules, and participant-level detail — and prepare data for audits, filings, and disclosures.\n\n - Support the monthly and quarterly stock-based compensation accounting process, including expense schedules, reconciliations, and workpapers, in partnership with accounting leadership.\n\n \n\nWhat you will need to know/have\n\n - Bachelor's degree in Accounting, Finance, Business, or a related field\n\n - 3-5 years of experience in an equity-related role\n\n - Experience with equity administration systems (Shareworks preferred)\n\n - Experience managing grant and approval workflows and processing equity transactions\n\n - Excellent interpersonal and communication skills to support employees across the organization\n\n - Ability to work independently and collaboratively in a dynamic environment\n\n - Working understanding of stock-based compensation accounting concepts, with strong attention to detail and comfort reconciling data to supporting records\n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":"$90K – $120K","scrapeableCompensationSalarySummary":"$90K - $120K","compensationTiers":[{"id":"ba772fd5-9e86-41e7-997e-55289d101734","tierSummary":"$90K – $120K","title":null,"additionalInformation":null,"components":[{"id":"dfcfcbe2-f2f4-4ff8-a5e6-7cca8f701f50","summary":"$90K – $120K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":90000,"maxValue":120000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":90000,"maxValue":120000}]}},{"id":"1083555c-29d8-4f33-9610-82db92ebe80e","title":"Platform Architect","department":"Research & Development","team":"Engineering","employmentType":"FullTime","location":"US-REMOTE","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-28T16:48:27.439+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"","addressCountry":"United States","addressLocality":""}},"jobUrl":"https://jobs.ashbyhq.com/instructure/1083555c-29d8-4f33-9610-82db92ebe80e","applyUrl":"https://jobs.ashbyhq.com/instructure/1083555c-29d8-4f33-9610-82db92ebe80e/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
Job Summary
As a Platform Architect at Instructure, Inc., you will be a technical leader and key contributor to the design, development, and delivery of our developer portal and Platform as a Service products and services. You will drive architectural decisions, mentor engineering teams, and ensure the scalability, reliability, and performance of our platforms, directly impacting the Instructure developer experience, and the learning experiences of millions worldwide.
Job Responsibilities
Lead the architectural design and technical direction for our PaaS product features, services, and platform components, ensuring alignment with overall company strategy and technical vision.
Drive the development of complex software solutions, writing high-quality, maintainable, and well-tested code across various technologies and platforms.
Provide technical leadership and mentorship to multiple engineering teams, fostering best practices in software development, code quality, and system design.
Collaborate closely with Engineering managers, SRE, and other stakeholders to understand requirements, translate them into technical specifications, and deliver innovative solutions.
Identify and evaluate new technologies, tools, and methodologies to improve development processes, system performance, and product capabilities.
Conduct thorough code reviews, provide constructive feedback, and ensure adherence to coding standards and architectural principles.
Troubleshoot and resolve complex technical issues, performing root cause analysis and implementing preventative measures.
Act as a subject matter expert in relevant technical domains, sharing knowledge and expertise across the organization.
Contribute to the continuous improvement of engineering processes, tools, and infrastructure.
Job Qualifications
Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
10+ years of progressive experience in software development, with at least 3 years in a lead or principal engineering role.
Deep expertise in designing, building, and scaling complex, highly available, and distributed systems.
Proficiency in multiple programming languages (e.g., Ruby, Python, Java, JavaScript, Go) and familiarity with modern web frameworks.
Extensive experience with cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes).
Strong understanding of database systems (relational and NoSQL) and data modeling principles.
Demonstrated ability to drive technical initiatives from conception to deployment and maintenance.
Excellent communication, interpersonal, and presentation skills, with the ability to articulate complex technical concepts to diverse audiences.
Proven track record of mentoring and coaching engineers and fostering a collaborative team environment.
Experience with Agile development methodologies and DevOps practices.
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\nJob Summary\n\nAs a Platform Architect at Instructure, Inc., you will be a technical leader and key contributor to the design, development, and delivery of our developer portal and Platform as a Service products and services. You will drive architectural decisions, mentor engineering teams, and ensure the scalability, reliability, and performance of our platforms, directly impacting the Instructure developer experience, and the learning experiences of millions worldwide.\n\n\n\nJob Responsibilities\n\n - Lead the architectural design and technical direction for our PaaS product features, services, and platform components, ensuring alignment with overall company strategy and technical vision.\n\n - Drive the development of complex software solutions, writing high-quality, maintainable, and well-tested code across various technologies and platforms.\n\n - Provide technical leadership and mentorship to multiple engineering teams, fostering best practices in software development, code quality, and system design.\n\n - Collaborate closely with Engineering managers, SRE, and other stakeholders to understand requirements, translate them into technical specifications, and deliver innovative solutions.\n\n - Identify and evaluate new technologies, tools, and methodologies to improve development processes, system performance, and product capabilities.\n\n - Conduct thorough code reviews, provide constructive feedback, and ensure adherence to coding standards and architectural principles.\n\n - Troubleshoot and resolve complex technical issues, performing root cause analysis and implementing preventative measures.\n\n - Act as a subject matter expert in relevant technical domains, sharing knowledge and expertise across the organization.\n\n - Contribute to the continuous improvement of engineering processes, tools, and infrastructure.\n\n\n\nJob Qualifications\n\n - Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.\n\n - 10+ years of progressive experience in software development, with at least 3 years in a lead or principal engineering role.\n\n - Deep expertise in designing, building, and scaling complex, highly available, and distributed systems.\n\n - Proficiency in multiple programming languages (e.g., Ruby, Python, Java, JavaScript, Go) and familiarity with modern web frameworks.\n\n - Extensive experience with cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes).\n\n - Strong understanding of database systems (relational and NoSQL) and data modeling principles.\n\n - Demonstrated ability to drive technical initiatives from conception to deployment and maintenance.\n\n - Excellent communication, interpersonal, and presentation skills, with the ability to articulate complex technical concepts to diverse audiences.\n\n - Proven track record of mentoring and coaching engineers and fostering a collaborative team environment.\n\n - Experience with Agile development methodologies and DevOps practices.\n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":"$200K – $230K","scrapeableCompensationSalarySummary":"$200K - $230K","compensationTiers":[{"id":"eed15b16-a4ce-4615-9f01-18825e150bfb","tierSummary":"$200K – $230K","title":null,"additionalInformation":null,"components":[{"id":"b0ca151d-ea32-4193-bc68-4649f0277f51","summary":"$200K – $230K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":230000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":230000}]}},{"id":"14ddc011-f434-4c1a-8e59-15b972b82927","title":"Director, International Communications - Remote (Mexico)","department":"Sales & Marketing","team":"Marketing","employmentType":"FullTime","location":"Mexico","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-07-29T17:39:03.591+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"México","addressCountry":"Mexico","addressLocality":"Mexico City"}},"jobUrl":"https://jobs.ashbyhq.com/instructure/14ddc011-f434-4c1a-8e59-15b972b82927","applyUrl":"https://jobs.ashbyhq.com/instructure/14ddc011-f434-4c1a-8e59-15b972b82927/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
We are looking for a Director of International Communications to align our corporate and product communications strategy with our international business strategy. You'll own the communications, PR, and thought leadership strategy for our key markets outside the US and Canada. This is a senior role for a seasoned communications leader. We're looking for a proactive self-starter who consistently finds ways to integrate PR and communications into existing marketing strategies, and who brings new and innovative ways to engage in market from a PR and communications perspective. The position is based in Mexico, works across multiple time zones, and reports to the Vice President of Global Communications. Full fluency and a strong command of the English language are mandatory. All meetings, communication exchanges, strategic plans, and general communications and messaging are conducted in English first.
You'll bring a strong global mindset and deep experience building and engaging audiences across our international client base, primarily in higher education. You'll set the communications messaging strategy, align corporate thought leadership, and direct how Instructure shows up in public conversations across EMEA, Latin America, and Asia Pacific. The role demands close, effective partnership with a wide range of internal teams and spokespeople: marketing, content, events, field marketing, sales, product, social media, and outside media relations.
You'll personally conduct and manage media relations as well as direct market-specific PR agencies outside the US, holding them to delivering coverage that advances our corporate initiatives. Internally, you'll build the path to the right coverage at the right time, opening new markets and creating opportunities for growth and awareness. You'll also partner with the global product teams to connect coverage and communications to product initiatives, launches, and growth, driving brand awareness and product engagement. Additionally, this role will foster and manage relationships with market research analysts outside of North America.
This role calls for someone who communicates with confidence across every medium and builds strong relationships at all levels. You're flexible, proactive, resourceful, and highly professional. You take initiative without waiting to be asked, and you're always looking for smarter ways to fold PR and communications into the broader marketing strategy. You understand the levers that shape market awareness and perception, you make complex ideas land, and you do your best work in a fast-paced, deadline-driven environment.
What you will be doing:
Lead Instructure's communications strategy across key markets in EMEA, Latin America, and Asia Pacific.
Develop communications narrative and messaging pillars, and activate them across international markets.
Integrate PR and communications into existing marketing strategies, and pioneer new, innovative ways to engage each market from a PR and communications perspective.
Accountable to region-specific marketing leads to integrate communications campaigns and strategies that align with their respective strategic remits.
Partner with international spokespeople and regional teams to spot industry trends and establish thought leadership.
Use byline articles and interviews to position our core messages and amplify customer stories across priority markets.
Localize and coordinate the distribution of global announcements.
Build strong relationships with journalists, market research analysts, and influencers.
Guide international spokespeople through proactive and reactive crisis management and issue response.
Coordinate with PR agencies, as well as initiate outreach on your own, to win media placements in trade, general, and business press.
Partner with the international editorial team and manage the regional press and media resources pages on the Instructure website.
Produce quarterly share of voice and earned media reports.
Draft, monitor, and evaluate OKR (Objectives, Key Results) progress throughout the year.
Here's what you will need to know/have:
Bachelor's degree in business, communications, or a related field.
10+ years of experience in corporate communications, strategic communications, public relations, or analyst relations, including senior leadership roles.
Full fluency and a strong command of English are mandatory. You'll lead all meetings, communication exchanges, strategic plans, and messaging in English first.
A proactive self-starter who consistently integrates PR and communications into existing marketing strategies and develops new, innovative ways to engage in market.
Proven track record building and running communications programs across EMEA, Latin America, and Asia Pacific markets.
Deep expertise across public relations, social media, and message development.
Strong collaboration skills, with the ability to work across a highly matrixed organization and drive real business outcomes.
Excellent communicator who conveys complex ideas and data clearly in writing and spoken for a range of audiences.
Cross-functional leadership skills, with the judgment to set strategy and the willingness to execute when needed.
Highly motivated and quick to adapt to changing market and organizational needs.
A track record of organizing initiatives into clear documentation and building systems that prioritize and complete a wide range of work.
Experience owning crisis and issues management in international markets.
Fluency in Spanish strongly preferred.
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\n\n\nWe are looking for a Director of International Communications to align our corporate and product communications strategy with our international business strategy. You'll own the communications, PR, and thought leadership strategy for our key markets outside the US and Canada. This is a senior role for a seasoned communications leader. We're looking for a proactive self-starter who consistently finds ways to integrate PR and communications into existing marketing strategies, and who brings new and innovative ways to engage in market from a PR and communications perspective. The position is based in Mexico, works across multiple time zones, and reports to the Vice President of Global Communications. Full fluency and a strong command of the English language are mandatory. All meetings, communication exchanges, strategic plans, and general communications and messaging are conducted in English first.\n\n \n\nYou'll bring a strong global mindset and deep experience building and engaging audiences across our international client base, primarily in higher education. You'll set the communications messaging strategy, align corporate thought leadership, and direct how Instructure shows up in public conversations across EMEA, Latin America, and Asia Pacific. The role demands close, effective partnership with a wide range of internal teams and spokespeople: marketing, content, events, field marketing, sales, product, social media, and outside media relations.\n\n \n\nYou'll personally conduct and manage media relations as well as direct market-specific PR agencies outside the US, holding them to delivering coverage that advances our corporate initiatives. Internally, you'll build the path to the right coverage at the right time, opening new markets and creating opportunities for growth and awareness. You'll also partner with the global product teams to connect coverage and communications to product initiatives, launches, and growth, driving brand awareness and product engagement. Additionally, this role will foster and manage relationships with market research analysts outside of North America.\n\n \n\nThis role calls for someone who communicates with confidence across every medium and builds strong relationships at all levels. You're flexible, proactive, resourceful, and highly professional. You take initiative without waiting to be asked, and you're always looking for smarter ways to fold PR and communications into the broader marketing strategy. You understand the levers that shape market awareness and perception, you make complex ideas land, and you do your best work in a fast-paced, deadline-driven environment.\n\n \n\nWhat you will be doing:\n\n - Lead Instructure's communications strategy across key markets in EMEA, Latin America, and Asia Pacific.\n\n - Develop communications narrative and messaging pillars, and activate them across international markets.\n\n - Integrate PR and communications into existing marketing strategies, and pioneer new, innovative ways to engage each market from a PR and communications perspective.\n\n - Accountable to region-specific marketing leads to integrate communications campaigns and strategies that align with their respective strategic remits.\n\n - Partner with international spokespeople and regional teams to spot industry trends and establish thought leadership.\n\n - Use byline articles and interviews to position our core messages and amplify customer stories across priority markets.\n\n - Localize and coordinate the distribution of global announcements.\n\n - Build strong relationships with journalists, market research analysts, and influencers.\n\n - Guide international spokespeople through proactive and reactive crisis management and issue response.\n\n - Coordinate with PR agencies, as well as initiate outreach on your own, to win media placements in trade, general, and business press.\n\n - Partner with the international editorial team and manage the regional press and media resources pages on the Instructure website.\n\n - Produce quarterly share of voice and earned media reports.\n\n - Draft, monitor, and evaluate OKR (Objectives, Key Results) progress throughout the year.\n\n \n\nHere's what you will need to know/have: \n\n - Bachelor's degree in business, communications, or a related field.\n\n - 10+ years of experience in corporate communications, strategic communications, public relations, or analyst relations, including senior leadership roles.\n\n - Full fluency and a strong command of English are mandatory. You'll lead all meetings, communication exchanges, strategic plans, and messaging in English first.\n\n - A proactive self-starter who consistently integrates PR and communications into existing marketing strategies and develops new, innovative ways to engage in market.\n\n - Proven track record building and running communications programs across EMEA, Latin America, and Asia Pacific markets.\n\n - Deep expertise across public relations, social media, and message development.\n\n - Strong collaboration skills, with the ability to work across a highly matrixed organization and drive real business outcomes.\n\n - Excellent communicator who conveys complex ideas and data clearly in writing and spoken for a range of audiences.\n\n - Cross-functional leadership skills, with the judgment to set strategy and the willingness to execute when needed.\n\n - Highly motivated and quick to adapt to changing market and organizational needs.\n\n - A track record of organizing initiatives into clear documentation and building systems that prioritize and complete a wide range of work.\n\n - Experience owning crisis and issues management in international markets.\n\n - Fluency in Spanish strongly preferred.\n\n\n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"b1a6ac86-c886-4ea2-8839-c5285f1415d4","title":"Growth Marketing Manager, Foundry","department":"General & Administration","team":"General & Administration","employmentType":"FullTime","location":"United States","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[{"location":"Germany","address":null},{"location":"China","address":null},{"location":"Netherlands","address":null},{"location":"Budapest, Hungary","address":{"postalAddress":{"addressRegion":"Central Hungary","addressCountry":"Hungary","addressLocality":"Budapest"}}},{"location":"Mexico","address":{"postalAddress":{"addressRegion":"México","addressCountry":"Mexico","addressLocality":"Mexico City"}}},{"location":"INTL-REMOTE-Brazil","address":{"postalAddress":{"addressRegion":"São Paulo","addressCountry":"Brazil","addressLocality":"Sao Paulo"}}},{"location":"Brazil","address":{"postalAddress":{"addressCountry":"Brazil"}}},{"location":"Manila, Philippines (remote)","address":{"postalAddress":{"addressCountry":"Philippines"}}},{"location":"Spain","address":{"postalAddress":{"addressCountry":"Spain"}}},{"location":"Hong Kong","address":null},{"location":"Australia","address":{"postalAddress":{"addressCountry":"Australia"}}},{"location":"Norway","address":null},{"location":"Sweden","address":null}],"publishedAt":"2026-08-11T18:34:46.615+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"","addressCountry":"United States","addressLocality":""}},"jobUrl":"https://jobs.ashbyhq.com/instructure/b1a6ac86-c886-4ea2-8839-c5285f1415d4","applyUrl":"https://jobs.ashbyhq.com/instructure/b1a6ac86-c886-4ea2-8839-c5285f1415d4/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
Foundry is a standalone division inside Instructure, built to generate new revenue with AI-built products. You’re the growth engine for the pods. In the core business, this work splits across product marketing, demand generation, content, and lifecycle teams; here, it’s one person doing all of it — finding the message that lands, filling the early-access pipeline, and turning a working product into paying customers. You’ll set positioning, generate demand, and own the funnel from first touch to renewal, working hand in hand with Pod Founders who are selling as they build. This is a blank-page job: most pods start with no category, no audience list, and no playbook, and you’ll build all three. The role reports to the President, Foundry, with a matrixed dotted line to Instructure’s Marketing leadership.
What you’ll do:
Own positioning and messaging. Craft the value proposition, naming, and packaging input for products customers have never heard of, and maintain messaging frameworks by segment across K12, higher education, and business and government.
Run go-to-market and launch. Own go-to-market readiness for pilots, early access, and general availability — timelines, channels, pricing input, and the launch assets that carry the story.
Build the demand engine. Generate pipeline through campaigns, audience building, early-access recruiting, and the top of the funnel that feeds the Founder’s selling.
Drive content. Create the collateral, digital content, and customer-facing assets that build demand and make the differentiation obvious.
Be the market and customer expert. Become the go-to expert on the portfolio’s customers and competitors, and feed that insight back into product and pricing.
Own lifecycle and adoption. Once customers land, drive adoption, expansion, and retention with consistent, value-based messaging.
Measure and adjust. Track funnel and campaign performance against pipeline and revenue, and change course fast when the numbers say so.
What you’ll need:
Five or more years in product, portfolio, or growth marketing, ideally in ed tech or a related industry, with new-product launches under your belt.
A demonstrated ability to drive go-to-market strategy and execute strategic product launches end to end.
Demand-generation range — campaigns, funnel, and audience building — not just positioning and decks.
Strong writing, with a portfolio of strategically focused content and collateral.
The ability to influence executive and cross-functional teams, and to present to groups large and small, virtually and in person.
A full-stack marketer’s range — you do product marketing, demand generation, content, and lifecycle yourself, and you market to fill pipeline and close revenue, not to win awards.
This role isn’t for everyone:
You should probably pass if:
You want to own one slice — just messaging, or just campaigns — and hand off the rest.
You need an established brand and a built-in audience to market into. Here you build the category.
You measure success by impressions and activity rather than by pipeline and revenue.
You want a large marketing organization with clear lanes. This is one person, broad scope, and fast.
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\nFoundry is a standalone division inside Instructure, built to generate new revenue with AI-built products. You’re the growth engine for the pods. In the core business, this work splits across product marketing, demand generation, content, and lifecycle teams; here, it’s one person doing all of it — finding the message that lands, filling the early-access pipeline, and turning a working product into paying customers. You’ll set positioning, generate demand, and own the funnel from first touch to renewal, working hand in hand with Pod Founders who are selling as they build. This is a blank-page job: most pods start with no category, no audience list, and no playbook, and you’ll build all three. The role reports to the President, Foundry, with a matrixed dotted line to Instructure’s Marketing leadership.\n\nWhat you’ll do:\n\n - Own positioning and messaging. Craft the value proposition, naming, and packaging input for products customers have never heard of, and maintain messaging frameworks by segment across K12, higher education, and business and government.\n\n - Run go-to-market and launch. Own go-to-market readiness for pilots, early access, and general availability — timelines, channels, pricing input, and the launch assets that carry the story.\n\n - Build the demand engine. Generate pipeline through campaigns, audience building, early-access recruiting, and the top of the funnel that feeds the Founder’s selling.\n\n - Drive content. Create the collateral, digital content, and customer-facing assets that build demand and make the differentiation obvious.\n\n - Be the market and customer expert. Become the go-to expert on the portfolio’s customers and competitors, and feed that insight back into product and pricing.\n\n - Own lifecycle and adoption. Once customers land, drive adoption, expansion, and retention with consistent, value-based messaging.\n\n - Measure and adjust. Track funnel and campaign performance against pipeline and revenue, and change course fast when the numbers say so.\n\nWhat you’ll need:\n\n - Five or more years in product, portfolio, or growth marketing, ideally in ed tech or a related industry, with new-product launches under your belt.\n\n - A demonstrated ability to drive go-to-market strategy and execute strategic product launches end to end.\n\n - Demand-generation range — campaigns, funnel, and audience building — not just positioning and decks.\n\n - Strong writing, with a portfolio of strategically focused content and collateral.\n\n - The ability to influence executive and cross-functional teams, and to present to groups large and small, virtually and in person.\n\n - A full-stack marketer’s range — you do product marketing, demand generation, content, and lifecycle yourself, and you market to fill pipeline and close revenue, not to win awards.\n\nThis role isn’t for everyone:\n\nYou should probably pass if:\n\n - You want to own one slice — just messaging, or just campaigns — and hand off the rest.\n\n - You need an established brand and a built-in audience to market into. Here you build the category.\n\n - You measure success by impressions and activity rather than by pipeline and revenue.\n\n - You want a large marketing organization with clear lanes. This is one person, broad scope, and fast.\n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"03bfd0a4-e7f8-49c8-be9e-7e36d5fa3d6d","title":"HR AI Deployment & People Analystics Manager","department":"General & Administration","team":"General & Administration","employmentType":"FullTime","location":"Mexico","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-30T23:52:42.449+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"México","addressCountry":"Mexico","addressLocality":"Mexico City"}},"jobUrl":"https://jobs.ashbyhq.com/instructure/03bfd0a4-e7f8-49c8-be9e-7e36d5fa3d6d","applyUrl":"https://jobs.ashbyhq.com/instructure/03bfd0a4-e7f8-49c8-be9e-7e36d5fa3d6d/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
The AI-First HR Operations Lead will build and scale the operational backbone of an AI-driven HR function. You’ll be responsible for identifying opportunities where AI can save time, create efficiency, and drive innovation across the HR organization. This includes designing and deploying custom AI tools and agents, building analytical dashboards, and managing people analytics — all while working directly with HR leaders to spot inefficiencies and deliver rapid, actionable solutions that make a measurable difference.
What You Will Do
Find the inefficiencies. Join HR teams, audit workflows, and identify processes where AI can cut time or improve decisions. Build data-driven cases for what to automate or improve.
Design and deploy operational AI. Scope, build, and implement AI-powered tools across HR workflows, such as onboarding, AskHR, policy guidance, candidate screening, and benefits Q&A. Own both the functionality and adoption of the solutions you deliver.
Own people analytics. Build and maintain dashboards and reports for HR leaders — covering headcount, turnover, compensation analysis, span of control, and DIB metrics. Leverage AI to minimize manual reporting and surface key insights quickly.
Scale what works. Launch solutions, track adoption, collect feedback, and iterate rapidly. Focus on delivering useful, live tools and continuously improving them.
Partner across HR. Work closely with Talent Management, Talent Acquisition, Total Rewards, HR Shared Services, and HRBP teams to understand challenges and build solutions that address them directly.
What You Will Need to Know/Have
5+ years of experience in HR, people analytics, or HR operations, with demonstrated hands-on experience building or deploying AI-powered tools or automation in a business environment.
Proven experience with data and analytics — having shipped dashboards or reports that teams rely on, with proficiency in Google Suite, Excel, Workday, or similar tools.
Working knowledge of AI systems, including language models, prompt engineering, and agentic tools. Ability to build with platforms such as Claude, Gemini, Rovo, or equivalent.
Comfort with ambiguity and high-speed iteration, prioritizing quick delivery of MVP solutions and continuous improvement over waiting for perfection.
Strong user-centric mindset, routinely validating tools with HR ops, HR leaders, employees, and managers to ensure practical value.
Track record of shipping real, impactful tools or solutions with measurable results.
Bachelor’s degree in human resources, business, data analytics, information systems, or a related field, or equivalent practical experience
Ability to travel up to 10%
Fluent in English
Preferred
Experience with Workday or a similar HRIS/ATS platform.
Experience working in a global, distributed HR function.
People analytics or HR technology certification (e.g., People Analytics certificate, SHRM-CP/SCP).
What We Expect
Speed over perfection. Prioritize delivering MVP solutions and iterating rapidly to meet HR needs.
Data-driven thinking. Use actionable insights and metrics to prioritize solutions and improvements.
Ownership of outcomes. Define and own success metrics, such as adoption, efficiency gains, or accuracy.
Transparency about limits and trade-offs. Proactively address privacy, compliance, security, and risk, keeping stakeholders informed.
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\nThe AI-First HR Operations Lead will build and scale the operational backbone of an AI-driven HR function. You’ll be responsible for identifying opportunities where AI can save time, create efficiency, and drive innovation across the HR organization. This includes designing and deploying custom AI tools and agents, building analytical dashboards, and managing people analytics — all while working directly with HR leaders to spot inefficiencies and deliver rapid, actionable solutions that make a measurable difference.\n\n \n\nWhat You Will Do\n\n \n\n - Find the inefficiencies. Join HR teams, audit workflows, and identify processes where AI can cut time or improve decisions. Build data-driven cases for what to automate or improve.\n\n - Design and deploy operational AI. Scope, build, and implement AI-powered tools across HR workflows, such as onboarding, AskHR, policy guidance, candidate screening, and benefits Q&A. Own both the functionality and adoption of the solutions you deliver.\n\n - Own people analytics. Build and maintain dashboards and reports for HR leaders — covering headcount, turnover, compensation analysis, span of control, and DIB metrics. Leverage AI to minimize manual reporting and surface key insights quickly.\n\n - Scale what works. Launch solutions, track adoption, collect feedback, and iterate rapidly. Focus on delivering useful, live tools and continuously improving them.\n\n - Partner across HR. Work closely with Talent Management, Talent Acquisition, Total Rewards, HR Shared Services, and HRBP teams to understand challenges and build solutions that address them directly.\n\n \n\nWhat You Will Need to Know/Have\n\n \n\n - 5+ years of experience in HR, people analytics, or HR operations, with demonstrated hands-on experience building or deploying AI-powered tools or automation in a business environment.\n\n - Proven experience with data and analytics — having shipped dashboards or reports that teams rely on, with proficiency in Google Suite, Excel, Workday, or similar tools.\n\n - Working knowledge of AI systems, including language models, prompt engineering, and agentic tools. Ability to build with platforms such as Claude, Gemini, Rovo, or equivalent.\n\n - Comfort with ambiguity and high-speed iteration, prioritizing quick delivery of MVP solutions and continuous improvement over waiting for perfection.\n\n - Strong user-centric mindset, routinely validating tools with HR ops, HR leaders, employees, and managers to ensure practical value.\n\n - Track record of shipping real, impactful tools or solutions with measurable results.\n\n - Bachelor’s degree in human resources, business, data analytics, information systems, or a related field, or equivalent practical experience\n\n - Ability to travel up to 10%\n\n - Fluent in English\n\n \n\nPreferred\n\n \n\n - Experience with Workday or a similar HRIS/ATS platform.\n\n - Experience working in a global, distributed HR function.\n\n - People analytics or HR technology certification (e.g., People Analytics certificate, SHRM-CP/SCP).\n\n \n\nWhat We Expect\n\n \n\n - Speed over perfection. Prioritize delivering MVP solutions and iterating rapidly to meet HR needs.\n\n - Data-driven thinking. Use actionable insights and metrics to prioritize solutions and improvements.\n\n - Ownership of outcomes. Define and own success metrics, such as adoption, efficiency gains, or accuracy.\n\n - Transparency about limits and trade-offs. Proactively address privacy, compliance, security, and risk, keeping stakeholders informed.\n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":"MX$831,920.00 – MX$1,109,226.66","scrapeableCompensationSalarySummary":"MX$831,920.00 - MX$1,109,226.66","compensationTiers":[{"id":"23510357-547b-496f-8061-d38b56fa633d","tierSummary":"MX$831,920.00 – MX$1,109,226.66","title":null,"additionalInformation":null,"components":[{"id":"16098081-168f-4676-976b-0378a94ddf05","summary":"MX$831,920.00 – MX$1,109,226.66","compensationType":"Salary","interval":"1 YEAR","currencyCode":"MXN","minValue":831920,"maxValue":1109226.66}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"MXN","minValue":831920,"maxValue":1109226.66}]}},{"id":"65d04ca2-786a-4dbb-8008-ef859f4d9e57","title":"VP, Partner Ecosystem","department":"Sales & Marketing","team":"Sales","employmentType":"FullTime","location":"United States","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"Singapore","address":{"postalAddress":{"addressCountry":"Singapore","addressLocality":"Pulau Ujong"}}},{"location":"United Kingdom","address":{"postalAddress":{"addressRegion":"Middlesex","addressCountry":"United Kingdom","addressLocality":"London"}}},{"location":"Canada","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Ontario"}}},{"location":"Australia","address":{"postalAddress":{"addressCountry":"Australia"}}}],"publishedAt":"2026-08-04T00:34:06.384+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"","addressCountry":"United States","addressLocality":""}},"jobUrl":"https://jobs.ashbyhq.com/instructure/65d04ca2-786a-4dbb-8008-ef859f4d9e57","applyUrl":"https://jobs.ashbyhq.com/instructure/65d04ca2-786a-4dbb-8008-ef859f4d9e57/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
VP, Partner Ecosystem
Instructure is seeking a VP, Partner Ecosystem to shape and execute our partner ecosystem strategy, driving significant business growth. As a senior leader, you will leverage your expertise in building and scaling strategic alliances, particularly within technology, to transform our Alliances and Partnerships programs into key competitive differentiators across the edtech industry. You will be instrumental in generating value for Instructure, our clients, and partners by developing, scaling, and optimizing partner programs and relationships, with a focus on revenue growth through partnerships, alliances, and business development.
This role works closely with senior leaders across Sales, Product, Revenue Operations, Corporate, and Marketing to align partner ecosystem goals, driving broad support for partnership initiatives. You will deliver measurable results against defined targets, including bookings, partner engagement, and customer retention.
What you will be doing:
Scale and manage Instructure’s Channel Partner Program: Optimize partner onboarding, enablement, and performance measurement globally for partners who position, resell, and support Instructure solutions. Partner closely with sales to recruit, onboard, enable, and support reseller partners.
Develop and support go-to-market activities with strategic partners: Execute go-to-market strategies with partners (AWS, Google, Microsoft, Salesforce, etc.), leveraging success in strategic partnerships with leading technology companies.
Support and expand the Instructure ecosystem of Integration and Services partners: Manage program components including benefits, events, and technology access, measure performance, and drive growth of marketplace and ISV programs.
Evaluate and implement strategic EdTech partnerships: Evaluate, negotiate, and implement new education technology partnerships for product and service resale. Lead go-to-market plans with cross-functional teams.
Manage government, education consortia, and research and education network relationships: Develop and execute strategy and success metrics for these relationships.
Identify and execute alternative revenue opportunities: Discover and implement new revenue models across Instructure’s product portfolio.
Accurate forecasting and budget management: Deliver on sales targets and manage budgets effectively.
Success metrics include:
Number and effectiveness of reseller partners; pipeline and bookings volumes (new and renewal) via resellers.
Integration and Services partnership engagement and resulting revenue.
Sourced and influenced pipeline by government and consulting relationships; ROI on government-related spend.
Bookings and revenue from new partnerships.
What we’re looking for:
15+ years of business development, partnerships, or sales experience in B2B SaaS; education sector experience highly preferred.
Proven success in executing partnership programs with measurable results.
Extensive experience managing multinational B2B SaaS reseller programs, including partner onboarding, enablement, and measurement.
Demonstrated ability to negotiate and implement large-scale (> $1M) partnerships.
Deep knowledge of the education industry and LMS ecosystem; understanding education trends and institutional needs is a plus.
Strong leadership skills: setting and managing ambitious sales and partnership metrics, motivating teams, and leading in fast-paced, changing environments. International experience preferred.
Outstanding communication—able to translate complex concepts clearly to diverse audiences via written, spoken, and presentation formats.
Ability to travel up to 50%.
Budget and P&L management history preferred.
Skills and Behaviors:
Detail-oriented, holistic, global thinker.
Empathetic, emotionally intelligent leader.
Strong planning, organizational, and project management skills for dynamic environments.
Strategic self-starter with demonstrated initiative.
Experience with high-level negotiations and stakeholder management at the C-suite level.
Strong consultative approach to marketing, sales, and cross-departmental collaboration.
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\nVP, Partner Ecosystem\n\n \n\nInstructure is seeking a VP, Partner Ecosystem to shape and execute our partner ecosystem strategy, driving significant business growth. As a senior leader, you will leverage your expertise in building and scaling strategic alliances, particularly within technology, to transform our Alliances and Partnerships programs into key competitive differentiators across the edtech industry. You will be instrumental in generating value for Instructure, our clients, and partners by developing, scaling, and optimizing partner programs and relationships, with a focus on revenue growth through partnerships, alliances, and business development.\n\n \n\nThis role works closely with senior leaders across Sales, Product, Revenue Operations, Corporate, and Marketing to align partner ecosystem goals, driving broad support for partnership initiatives. You will deliver measurable results against defined targets, including bookings, partner engagement, and customer retention.\n\n \n\nWhat you will be doing:\n\n \n\n - Scale and manage Instructure’s Channel Partner Program: Optimize partner onboarding, enablement, and performance measurement globally for partners who position, resell, and support Instructure solutions. Partner closely with sales to recruit, onboard, enable, and support reseller partners.\n\n - Develop and support go-to-market activities with strategic partners: Execute go-to-market strategies with partners (AWS, Google, Microsoft, Salesforce, etc.), leveraging success in strategic partnerships with leading technology companies.\n\n - Support and expand the Instructure ecosystem of Integration and Services partners: Manage program components including benefits, events, and technology access, measure performance, and drive growth of marketplace and ISV programs.\n\n - Evaluate and implement strategic EdTech partnerships: Evaluate, negotiate, and implement new education technology partnerships for product and service resale. Lead go-to-market plans with cross-functional teams.\n\n - Manage government, education consortia, and research and education network relationships: Develop and execute strategy and success metrics for these relationships.\n\n - Identify and execute alternative revenue opportunities: Discover and implement new revenue models across Instructure’s product portfolio.\n\n - Accurate forecasting and budget management: Deliver on sales targets and manage budgets effectively.\n\n \n\nSuccess metrics include:\n\n \n\n - Number and effectiveness of reseller partners; pipeline and bookings volumes (new and renewal) via resellers.\n\n - Integration and Services partnership engagement and resulting revenue.\n\n - Sourced and influenced pipeline by government and consulting relationships; ROI on government-related spend.\n\n - Bookings and revenue from new partnerships.\n\n \n\nWhat we’re looking for:\n\n \n\n - 15+ years of business development, partnerships, or sales experience in B2B SaaS; education sector experience highly preferred.\n\n - Proven success in executing partnership programs with measurable results.\n\n - Extensive experience managing multinational B2B SaaS reseller programs, including partner onboarding, enablement, and measurement.\n\n - Demonstrated ability to negotiate and implement large-scale (> $1M) partnerships.\n\n - Deep knowledge of the education industry and LMS ecosystem; understanding education trends and institutional needs is a plus.\n\n - Strong leadership skills: setting and managing ambitious sales and partnership metrics, motivating teams, and leading in fast-paced, changing environments. International experience preferred.\n\n - Outstanding communication—able to translate complex concepts clearly to diverse audiences via written, spoken, and presentation formats.\n\n - Ability to travel up to 50%.\n\n - Budget and P&L management history preferred.\n\n \n\nSkills and Behaviors:\n\n \n\n - Detail-oriented, holistic, global thinker.\n\n - Empathetic, emotionally intelligent leader.\n\n - Strong planning, organizational, and project management skills for dynamic environments.\n\n - Strategic self-starter with demonstrated initiative.\n\n - Experience with high-level negotiations and stakeholder management at the C-suite level.\n\n - Strong consultative approach to marketing, sales, and cross-departmental collaboration.\n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":"$250K – $290K • $250K – $290K Commission","scrapeableCompensationSalarySummary":"$250K - $290K","compensationTiers":[{"id":"be9765cc-fae0-450d-b079-64d8cc369c95","tierSummary":"$250K – $290K • $250K – $290K Commission","title":null,"additionalInformation":null,"components":[{"id":"c8b7e54a-b207-493e-9063-5b49c1d11a19","summary":"$250K – $290K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":250000,"maxValue":290000},{"id":"d73731db-8494-41e6-95e5-c4f68a930947","summary":"$250K – $290K Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":250000,"maxValue":290000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":250000,"maxValue":290000},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":250000,"maxValue":290000}]}},{"id":"d46e734a-b9cb-41b4-b8e4-599e1d5af83b","title":"Sr FP&A Manager - Revenue & SaaS Metrics","department":"General & Administration","team":"General & Administration","employmentType":"FullTime","location":"US-REMOTE","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-29T20:14:18.651+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"","addressCountry":"United States","addressLocality":""}},"jobUrl":"https://jobs.ashbyhq.com/instructure/d46e734a-b9cb-41b4-b8e4-599e1d5af83b","applyUrl":"https://jobs.ashbyhq.com/instructure/d46e734a-b9cb-41b4-b8e4-599e1d5af83b/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
We are seeking a Senior FP&A Manager – Revenue & SaaS Metrics to own the strategy, forecasting, and reporting for Instructure's core SaaS metrics: bookings, ARR, and revenue. The person in this role will set modeling standards, partner directly with senior and executive leadership on strategic decisions, and build the team and processes behind that work.
What You’ll Do
Own the forecasting strategy for bookings, ARR, and revenue, setting modeling standards and methodology, in partnership with sales, marketing, and revenue operations leadership.
Serve as a key finance partner to senior and executive leadership, presenting bookings, ARR, and revenue analysis and recommending action on key drivers, risks, and opportunities.
Define and evolve the KPI framework across bookings, net new ARR, renewal rates, and revenue, translating that into insights that shape growth strategy.
Lead SQL-based data validation and reconciliation against Snowflake, and set standards for how the broader team pulls and QAs bookings and revenue data.
Partner with sales operations and enterprise systems leadership to drive data accuracy and reporting infrastructure improvements at a systems level.
Own variance analysis across bookings, ARR, and revenue, and turn findings into recommendations that influence forecast and budget decisions.
Lead the annual planning and budgeting process for bookings and revenue, coordinating across finance, sales, and executive stakeholders.
Own investor-facing reporting and analysis (including board- and KKR-level reporting), ensuring accuracy and a clear narrative for external stakeholders.
Lead ad hoc financial analysis for strategic initiatives, M&A activity, and new product launches, often working directly with executive sponsors.
Identify and drive FP&A process improvements and best practices across the team, with accountability for outcomes.
Mentor and develop team members, providing guidance and support as appropriate.
What You’ll Need to Know/Have
Bachelor’s degree in finance, accounting, economics, or a related quantitative field. Master’s degree or MBA preferred.
9+ years of progressive FP&A experience, with a strong focus on bookings, ARR, and revenue.
Deep experience with SaaS business models and recurring revenue metrics (ARR, NRR, bookings, churn), with a track record of influencing strategy.
Strong SQL skills and deep hands-on experience with Snowflake, including writing and troubleshooting complex queries.
Advanced financial modeling, forecasting, and data analysis skills, with experience setting modeling standards for a team.
Expert-level Excel and strong Google Sheets proficiency.
Experience presenting to and influencing senior executives or board-level stakeholders.
Experience with financial planning tools (Adaptive Planning, Hyperion, Anaplan) and CRM systems (Salesforce) is a plus.
Strong analytical, problem-solving, and critical-thinking skills.
Excellent communication and presentation skills, with the ability to explain complex financial concepts to non-financial stakeholders.
Comfortable working independently and leading collaboratively in a fast-paced, dynamic environment.
Strong attention to detail and a commitment to accuracy.
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\nWe are seeking a Senior FP&A Manager – Revenue & SaaS Metrics to own the strategy, forecasting, and reporting for Instructure's core SaaS metrics: bookings, ARR, and revenue. The person in this role will set modeling standards, partner directly with senior and executive leadership on strategic decisions, and build the team and processes behind that work.\n\n \n\nWhat You’ll Do\n\n \n\n - Own the forecasting strategy for bookings, ARR, and revenue, setting modeling standards and methodology, in partnership with sales, marketing, and revenue operations leadership.\n\n - Serve as a key finance partner to senior and executive leadership, presenting bookings, ARR, and revenue analysis and recommending action on key drivers, risks, and opportunities.\n\n - Define and evolve the KPI framework across bookings, net new ARR, renewal rates, and revenue, translating that into insights that shape growth strategy.\n\n - Lead SQL-based data validation and reconciliation against Snowflake, and set standards for how the broader team pulls and QAs bookings and revenue data.\n\n - Partner with sales operations and enterprise systems leadership to drive data accuracy and reporting infrastructure improvements at a systems level.\n\n - Own variance analysis across bookings, ARR, and revenue, and turn findings into recommendations that influence forecast and budget decisions.\n\n - Lead the annual planning and budgeting process for bookings and revenue, coordinating across finance, sales, and executive stakeholders.\n\n - Own investor-facing reporting and analysis (including board- and KKR-level reporting), ensuring accuracy and a clear narrative for external stakeholders.\n\n - Lead ad hoc financial analysis for strategic initiatives, M&A activity, and new product launches, often working directly with executive sponsors.\n\n - Identify and drive FP&A process improvements and best practices across the team, with accountability for outcomes.\n\n - Mentor and develop team members, providing guidance and support as appropriate.\n\n \n\nWhat You’ll Need to Know/Have\n\n \n\n - Bachelor’s degree in finance, accounting, economics, or a related quantitative field. Master’s degree or MBA preferred.\n\n - 9+ years of progressive FP&A experience, with a strong focus on bookings, ARR, and revenue.\n\n - Deep experience with SaaS business models and recurring revenue metrics (ARR, NRR, bookings, churn), with a track record of influencing strategy.\n\n - Strong SQL skills and deep hands-on experience with Snowflake, including writing and troubleshooting complex queries.\n\n - Advanced financial modeling, forecasting, and data analysis skills, with experience setting modeling standards for a team.\n\n - Expert-level Excel and strong Google Sheets proficiency.\n\n - Experience presenting to and influencing senior executives or board-level stakeholders.\n\n - Experience with financial planning tools (Adaptive Planning, Hyperion, Anaplan) and CRM systems (Salesforce) is a plus.\n\n - Strong analytical, problem-solving, and critical-thinking skills.\n\n - Excellent communication and presentation skills, with the ability to explain complex financial concepts to non-financial stakeholders.\n\n - Comfortable working independently and leading collaboratively in a fast-paced, dynamic environment.\n\n - Strong attention to detail and a commitment to accuracy.\n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":"$140K – $175K","scrapeableCompensationSalarySummary":"$140K - $175K","compensationTiers":[{"id":"112802b3-d6de-481b-949a-d441f8d570b8","tierSummary":"$140K – $175K","title":null,"additionalInformation":null,"components":[{"id":"efe31f90-f4a2-445e-81da-7817d53f36de","summary":"$140K – $175K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":140000,"maxValue":175000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":140000,"maxValue":175000}]}},{"id":"62dc4853-769d-4ce7-b260-5620fa5deaff","title":"Senior Account Executive - Parchment, K12","department":"Sales & Marketing","team":"Sales","employmentType":"FullTime","location":"United States","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-07-30T20:04:40.908+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"","addressCountry":"United States","addressLocality":""}},"jobUrl":"https://jobs.ashbyhq.com/instructure/62dc4853-769d-4ce7-b260-5620fa5deaff","applyUrl":"https://jobs.ashbyhq.com/instructure/62dc4853-769d-4ce7-b260-5620fa5deaff/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
About the Role
The Senior Account Executive, Parchment K12, is responsible for driving new business growth and expanding market share within the K-12 education sector for Instructure's Parchment solution. This role focuses on building strong relationships with key stakeholders, understanding their needs, and positioning Parchment as the premier credential management platform for schools and districts.
Role & Responsibilities
Develop and execute strategic sales plans to achieve and exceed assigned revenue targets for Parchment K12.
Prospect and identify new business opportunities within K-12 school districts, charter schools, and state education departments.
Build and maintain a robust pipeline of qualified leads, managing the full sales cycle from initial contact through close.
Conduct in-depth needs assessments and discovery calls to understand customer pain points and requirements.
Deliver tailored presentations and product demonstrations to address the specific needs of K-12 institutions.
Negotiate contracts and pricing agreements, ensuring mutually beneficial outcomes for Instructure and our customers.
Collaborate cross-functionally with Marketing, Product, and Customer Success teams to ensure seamless onboarding and lasting customer satisfaction.
Stay informed about industry trends, the competitive landscape, and relevant K-12 education policies.
Accurately forecast sales opportunities and keep all records up-to-date in the CRM system.
Represent Instructure and Parchment at industry conferences, trade shows, and events.
What You Will Need
Bachelor’s degree or equivalent practical experience.
5+ years of successful sales experience in K-12 education technology or a related field.
Demonstrated track record of consistently meeting or exceeding sales quotas.
Strong understanding of the K-12 education market, including key challenges, trends, and decision-making processes.
Experience selling SaaS solutions, preferably in credential management, student information systems, or academic technology.
Excellent communication, presentation, negotiation, and interpersonal skills.
Ability to build rapport and trust with diverse stakeholders, including superintendents, principals, registrars, and IT directors.
Highly organized, self-motivated, and comfortable working independently and collaboratively.
Proficiency with CRM software (e.g., Salesforce) and Google Workspace or Microsoft Office Suite.
Willingness and ability to travel as required, up to 50%.
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\nAbout the Role\n\n \n\nThe Senior Account Executive, Parchment K12, is responsible for driving new business growth and expanding market share within the K-12 education sector for Instructure's Parchment solution. This role focuses on building strong relationships with key stakeholders, understanding their needs, and positioning Parchment as the premier credential management platform for schools and districts.\n\n \n\nRole & Responsibilities\n\n \n\n - Develop and execute strategic sales plans to achieve and exceed assigned revenue targets for Parchment K12.\n\n - Prospect and identify new business opportunities within K-12 school districts, charter schools, and state education departments.\n\n - Build and maintain a robust pipeline of qualified leads, managing the full sales cycle from initial contact through close.\n\n - Conduct in-depth needs assessments and discovery calls to understand customer pain points and requirements.\n\n - Deliver tailored presentations and product demonstrations to address the specific needs of K-12 institutions.\n\n - Negotiate contracts and pricing agreements, ensuring mutually beneficial outcomes for Instructure and our customers.\n\n - Collaborate cross-functionally with Marketing, Product, and Customer Success teams to ensure seamless onboarding and lasting customer satisfaction.\n\n - Stay informed about industry trends, the competitive landscape, and relevant K-12 education policies.\n\n - Accurately forecast sales opportunities and keep all records up-to-date in the CRM system.\n\n - Represent Instructure and Parchment at industry conferences, trade shows, and events.\n\n \n\nWhat You Will Need\n\n \n\n - Bachelor’s degree or equivalent practical experience.\n\n - 5+ years of successful sales experience in K-12 education technology or a related field.\n\n - Demonstrated track record of consistently meeting or exceeding sales quotas.\n\n - Strong understanding of the K-12 education market, including key challenges, trends, and decision-making processes.\n\n - Experience selling SaaS solutions, preferably in credential management, student information systems, or academic technology.\n\n - Excellent communication, presentation, negotiation, and interpersonal skills.\n\n - Ability to build rapport and trust with diverse stakeholders, including superintendents, principals, registrars, and IT directors.\n\n - Highly organized, self-motivated, and comfortable working independently and collaboratively.\n\n - Proficiency with CRM software (e.g., Salesforce) and Google Workspace or Microsoft Office Suite.\n\n - Willingness and ability to travel as required, up to 50%.\n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"15c48670-5144-46db-aba1-1d685d352d4e","title":"Sales Operations Manager","department":"General & Administration","team":"General & Administration","employmentType":"FullTime","location":"US-REMOTE","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-11T17:42:30.816+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"","addressCountry":"United States","addressLocality":""}},"jobUrl":"https://jobs.ashbyhq.com/instructure/15c48670-5144-46db-aba1-1d685d352d4e","applyUrl":"https://jobs.ashbyhq.com/instructure/15c48670-5144-46db-aba1-1d685d352d4e/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
This role sits at the critical intersection of top-of-funnel strategy and operational execution, serving as the primary operational partner for our global Sales Development organization. As the Senior Manager of Sales Development Operations, you will lead the strategic design, process governance, and technical enablement required to maximize pipeline generation and sales efficiency.
You will act as the key liaison between Sales Development leadership and the broader Revenue Operations, Marketing Operations, and Business Intelligence teams. This is a highly visible, strategic role designed for a hands-on leader who can architect sophisticated capacity and territory models, establish rigorous data governance standards, and optimize our modern sales technology stack to support predictable, scalable growth.
What You'll Do
GTM Strategy & Financial Governance
Capacity & Quota Planning: Design and execute headcount capacity models, annual target allocations, and quota-setting frameworks for the global pipeline generation team.
Incentive Compensation Management: Partner with Finance and Compensation teams to design, model, and execute monthly and quarterly commission plans and incentive structures that align representative behaviors with corporate pipeline goals.
Fiscal Modeling: Provide predictive forecasting and analysis on pipeline generation targets, analyzing performance against historical benchmarks.
Process Optimization & System Governance
Lead Lifecycle Tracking: Partner with Enterprise Systems and Data Operations to establish robust system tracking for the entire customer lifecycle, ensuring accurate date/time capture for every stage transition from lead creation to won deal.
Routing & Segmentation Logic: Own and optimize the automated routing frameworks and account segmentation models within Salesforce to ensure rapid, accurate inbound lead distribution.
Data Hygiene & Standardization: Audit and consolidate CRM workflows, standardizing lead dispositioning, stage progressions, and call outcomes to reduce database complexity and improve reporting accuracy.
System Integration Management: Lead strategic system consolidation projects, including platform merges, routing logic synchronization, and testing/UAT cycles.
Cross-Functional Collaboration
Marketing & Sales Alignment: Serve as the strategic bridge between Sales Development, Marketing Operations, and Field Marketing to establish automated feedback loops regarding lead quality, campaign performance, and service-level agreements (SLAs).
Technical Liaison: Collaborate closely with Salesforce Administrators, Data Engineering, and BI teams to prioritize system requirements, build pipeline dashboards, and translate business requirements into technical solutions.
Sales Tech Stack & Tool Optimization
Portfolio Management: Oversee the administration, user provisioning, and performance tracking of core sales enablement tools, including Sales Engagement Platforms, Account-Based Marketing (ABM) engines, and B2B data enrichment providers.
Capacity & Contract Compliance: Manage software license allocation and vendor relationships, optimizing usage to support headcount growth and operational budget guidelines.
What you'll need to know/have
5+ Years of Experience: Demonstrated success in Revenue Operations, Sales Operations, or GTM Strategy, with specific expertise supporting outbound and inbound sales development functions.
Core RevOps Competencies: Deep hands-on experience in territory carving, capacity modeling, quota setting, and process governance.
System Design & Administration: Advanced proficiency in Salesforce (SFDC) reporting, workflow mechanics, and lead-routing tools. Strong experience collaborating on system architecture changes is required.
Technical Savvy: Experience working with modern business intelligence platforms (e.g., Tableau, Sigma, PowerBI) and data-driven enablement tools.
Analytical Problem Solver: Proven capability to translate messy, disparate pipeline data into structured, actionable insights for senior executive presentation.
Change Management Champion: Excellent communication skills with a track record of driving cross-functional alignment, managing system rollouts, and training sales teams on process governance.
It would be a bonus if you also had
Prior experience operating in an enterprise SaaS or high-growth B2B technology environment.
Direct experience managing integrations, database merges, or system consolidation projects.
Familiarity with lead-routing software, conversational marketing tools, and account-based intelligence platforms.
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\nThis role sits at the critical intersection of top-of-funnel strategy and operational execution, serving as the primary operational partner for our global Sales Development organization. As the Senior Manager of Sales Development Operations, you will lead the strategic design, process governance, and technical enablement required to maximize pipeline generation and sales efficiency.\n\nYou will act as the key liaison between Sales Development leadership and the broader Revenue Operations, Marketing Operations, and Business Intelligence teams. This is a highly visible, strategic role designed for a hands-on leader who can architect sophisticated capacity and territory models, establish rigorous data governance standards, and optimize our modern sales technology stack to support predictable, scalable growth.\n\n\nWhat You'll Do\n\nGTM Strategy & Financial Governance\n\n - Capacity & Quota Planning: Design and execute headcount capacity models, annual target allocations, and quota-setting frameworks for the global pipeline generation team.\n\n - Incentive Compensation Management: Partner with Finance and Compensation teams to design, model, and execute monthly and quarterly commission plans and incentive structures that align representative behaviors with corporate pipeline goals.\n\n - Fiscal Modeling: Provide predictive forecasting and analysis on pipeline generation targets, analyzing performance against historical benchmarks.\n\nProcess Optimization & System Governance\n\n - Lead Lifecycle Tracking: Partner with Enterprise Systems and Data Operations to establish robust system tracking for the entire customer lifecycle, ensuring accurate date/time capture for every stage transition from lead creation to won deal.\n\n - Routing & Segmentation Logic: Own and optimize the automated routing frameworks and account segmentation models within Salesforce to ensure rapid, accurate inbound lead distribution.\n\n - Data Hygiene & Standardization: Audit and consolidate CRM workflows, standardizing lead dispositioning, stage progressions, and call outcomes to reduce database complexity and improve reporting accuracy.\n\n - System Integration Management: Lead strategic system consolidation projects, including platform merges, routing logic synchronization, and testing/UAT cycles.\n\nCross-Functional Collaboration\n\n - Marketing & Sales Alignment: Serve as the strategic bridge between Sales Development, Marketing Operations, and Field Marketing to establish automated feedback loops regarding lead quality, campaign performance, and service-level agreements (SLAs).\n\n - Technical Liaison: Collaborate closely with Salesforce Administrators, Data Engineering, and BI teams to prioritize system requirements, build pipeline dashboards, and translate business requirements into technical solutions.\n\nSales Tech Stack & Tool Optimization\n\n - Portfolio Management: Oversee the administration, user provisioning, and performance tracking of core sales enablement tools, including Sales Engagement Platforms, Account-Based Marketing (ABM) engines, and B2B data enrichment providers.\n\n - Capacity & Contract Compliance: Manage software license allocation and vendor relationships, optimizing usage to support headcount growth and operational budget guidelines.\n\n\n\nWhat you'll need to know/have\n\n - 5+ Years of Experience: Demonstrated success in Revenue Operations, Sales Operations, or GTM Strategy, with specific expertise supporting outbound and inbound sales development functions.\n\n - Core RevOps Competencies: Deep hands-on experience in territory carving, capacity modeling, quota setting, and process governance.\n\n - System Design & Administration: Advanced proficiency in Salesforce (SFDC) reporting, workflow mechanics, and lead-routing tools. Strong experience collaborating on system architecture changes is required.\n\n - Technical Savvy: Experience working with modern business intelligence platforms (e.g., Tableau, Sigma, PowerBI) and data-driven enablement tools.\n\n - Analytical Problem Solver: Proven capability to translate messy, disparate pipeline data into structured, actionable insights for senior executive presentation.\n\n - Change Management Champion: Excellent communication skills with a track record of driving cross-functional alignment, managing system rollouts, and training sales teams on process governance.\n\n\n\nIt would be a bonus if you also had\n\n - Prior experience operating in an enterprise SaaS or high-growth B2B technology environment.\n\n - Direct experience managing integrations, database merges, or system consolidation projects.\n\n - Familiarity with lead-routing software, conversational marketing tools, and account-based intelligence platforms.\n\n\n\n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":"$132.6K – $168.4K","scrapeableCompensationSalarySummary":"$132.6K - $168.4K","compensationTiers":[{"id":"2dd37b75-bc6a-4863-a6e9-2d6228745e16","tierSummary":"$132.6K – $168.4K","title":null,"additionalInformation":null,"components":[{"id":"b567828d-465a-479c-afe9-f3712fb3bdd8","summary":"$132.6K – $168.4K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":132600,"maxValue":168400}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":132600,"maxValue":168400}]}},{"id":"f388bc79-1639-4b5d-a909-29ef051771c2","title":"Marketing Operations Coordinator","department":"Sales & Marketing","team":"Marketing","employmentType":"FullTime","location":"Mexico","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-14T16:06:43.843+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"México","addressCountry":"Mexico","addressLocality":"Mexico City"}},"jobUrl":"https://jobs.ashbyhq.com/instructure/f388bc79-1639-4b5d-a909-29ef051771c2","applyUrl":"https://jobs.ashbyhq.com/instructure/f388bc79-1639-4b5d-a909-29ef051771c2/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
About the Team
The Marketing Operations team is the backbone of our go-to-market strategy, ensuring cross-functional alignment across Sales, Marketing, and Customer Success. As a Marketing Operations Coordinator, you will be a key contributor focused on campaign execution, operational excellence, and system optimization—supporting a world-class marketing organization across digital, regional, demand gen, and customer marketing initiatives.
What Success Looks Like
This role will be a crucial member of the Marketing Operations function, with success measured across the following focus areas:
Campaign Operations Excellence: Efficiently build, QA, and deploy Marketo programs across a variety of campaign types—email, webinar, nurture, events—ensuring accuracy, timeliness, and performance.
Process Discipline & Optimization: Follow and improve existing campaign and lead flow processes. Help document workflows and identify bottlenecks.
Data Quality & System Hygiene: Maintain high data standards through regular audits, field normalization, and campaign attribution support.
Collaboration & Communication: Partner closely with marketers, SDRs, and cross-functional teams to ensure seamless execution and visibility into campaign status and results.
Platform & Tools Stewardship: Learn and optimize tools like Marketo, Salesforce, Openprise, and Outreach to drive scale and efficiency.
Key Responsibilities
Build, test, and deploy programs in Marketo, aligned with campaign briefs and timelines
Support campaign tracking through proper UTM structure, program channel/tags, and Salesforce campaign setup
Manage lead processing workflows and maintain routing, scoring, and assignment accuracy in coordination with SDR leadership
Troubleshoot Marketo and lead flow issues, escalating or resolving as needed
Enforce campaign and lead management best practices through audits and QA processes
Partner with Digital Marketing and Web teams on form strategies, ensuring alignment with routing and SDR communications
Maintain documentation of campaign operations playbooks, workflows, and templates
Collaborate with Demand Gen, Events, and Content teams to ensure flawless campaign execution
Stay current on industry trends, platform updates, and seek Marketo Certified Expert (MCE) certification over time
Qualifications
2+ years of experience in Marketing Operations or Campaign Execution, preferably in a B2B SaaS environment
Hands-on experience with Marketo (required), Salesforce (preferred), and Excel/Sheets
Familiarity with lead lifecycle management, scoring models, and campaign attribution
Excellent organizational and project management skills with strong attention to detail
Clear, concise communication style—especially when translating technical requirements to non-technical stakeholders
Curious mindset with a willingness to dive into tools, systems, and processes to improve them
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\nAbout the Team\n\nThe Marketing Operations team is the backbone of our go-to-market strategy, ensuring cross-functional alignment across Sales, Marketing, and Customer Success. As a Marketing Operations Coordinator, you will be a key contributor focused on campaign execution, operational excellence, and system optimization—supporting a world-class marketing organization across digital, regional, demand gen, and customer marketing initiatives.\n\n\n\nWhat Success Looks Like\n\nThis role will be a crucial member of the Marketing Operations function, with success measured across the following focus areas:\n\n\n\n - Campaign Operations Excellence: Efficiently build, QA, and deploy Marketo programs across a variety of campaign types—email, webinar, nurture, events—ensuring accuracy, timeliness, and performance.\n\n - Process Discipline & Optimization: Follow and improve existing campaign and lead flow processes. Help document workflows and identify bottlenecks.\n\n - Data Quality & System Hygiene: Maintain high data standards through regular audits, field normalization, and campaign attribution support.\n\n - Collaboration & Communication: Partner closely with marketers, SDRs, and cross-functional teams to ensure seamless execution and visibility into campaign status and results.\n\n - Platform & Tools Stewardship: Learn and optimize tools like Marketo, Salesforce, Openprise, and Outreach to drive scale and efficiency.\n\n\n\nKey Responsibilities\n\n - Build, test, and deploy programs in Marketo, aligned with campaign briefs and timelines\n\n - Support campaign tracking through proper UTM structure, program channel/tags, and Salesforce campaign setup\n\n - Manage lead processing workflows and maintain routing, scoring, and assignment accuracy in coordination with SDR leadership\n\n - Troubleshoot Marketo and lead flow issues, escalating or resolving as needed\n\n - Enforce campaign and lead management best practices through audits and QA processes\n\n - Partner with Digital Marketing and Web teams on form strategies, ensuring alignment with routing and SDR communications\n\n - Maintain documentation of campaign operations playbooks, workflows, and templates\n\n - Collaborate with Demand Gen, Events, and Content teams to ensure flawless campaign execution\n\n - Stay current on industry trends, platform updates, and seek Marketo Certified Expert (MCE) certification over time\n\n\n\nQualifications\n\n - 2+ years of experience in Marketing Operations or Campaign Execution, preferably in a B2B SaaS environment\n\n - Hands-on experience with Marketo (required), Salesforce (preferred), and Excel/Sheets\n\n - Familiarity with lead lifecycle management, scoring models, and campaign attribution\n\n - Excellent organizational and project management skills with strong attention to detail\n\n - Clear, concise communication style—especially when translating technical requirements to non-technical stakeholders\n\n - Curious mindset with a willingness to dive into tools, systems, and processes to improve them\n\n\n\n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":"MX$350K – MX$450K","scrapeableCompensationSalarySummary":"MX$350K - MX$450K","compensationTiers":[{"id":"05c1a256-a36a-4868-a7ee-4898cc7a7d1d","tierSummary":"Estimated Base Salary MX$350K – MX$450K","title":null,"additionalInformation":null,"components":[{"id":"e4905ea5-850d-4926-80e2-c4749ca517cb","summary":"Estimated Base Salary MX$350K – MX$450K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"MXN","minValue":350000,"maxValue":450000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"MXN","minValue":350000,"maxValue":450000}]}},{"id":"73b5f4de-92ae-459a-8af3-9b7d6ae28f67","title":"Sales Operations Manager, Foundry","department":"Research & Development","team":"Product Management","employmentType":"FullTime","location":"US-REMOTE","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-08-11T18:15:52.142+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"","addressCountry":"United States","addressLocality":""}},"jobUrl":"https://jobs.ashbyhq.com/instructure/73b5f4de-92ae-459a-8af3-9b7d6ae28f67","applyUrl":"https://jobs.ashbyhq.com/instructure/73b5f4de-92ae-459a-8af3-9b7d6ae28f67/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
Foundry is a new division inside Instructure, built to generate new revenue with AI-built products. We operate as a portfolio of small pods, each charged with one product bet, under tight weekly governance. They operate independently, with dedicated resources, separate from the core business on purpose: different pace, different governance, and different rewards.
Our goal is to generate meaningful revenue within 12 to 18 months, so this isn’t an innovation lab. We’re building scaled businesses that customers pay for and retain well, and we’re measuring ourselves on revenue, not activity.
Instructure reaches roughly half of higher education in the United States, connecting a credential network of more than 13,000 institutions. Pair that distribution and data with a fast-moving team that builds leanly, and you have something no competitor has. That’s the opportunity New Markets exists to take.
How we work
A pod is two people: a Founder and a Builder, both hands on, close to the customer. The bet is deliberate: we invest in agent-developer tooling and tokens, not in headcount. An operating team of growth marketing, revenue operations, sales overlay, and G&A supports every pod, so founders stay on building products.
Every pod inherits an underlying platform with common design, development, and deployment harnesses, so no pod rebuilds the plumbing. Each pod runs through key phases with regular checkpoints where a governing board reviews progress or recommends a pivot or kill.
The rhythm is fast and transparent. Investor-style updates go out weekly. Demos and keep-or-kill checkpoints happen twice a month. Transparency is the operating model.
What you will do
You’re the operational engine behind New Markets’ newest product bets. You’ll own the end-to-end go-to-market lifecycle for pod products, from market sizing and early strategy through launch, performance tracking, and the handoff when a product graduates into the core. When a pod proves customers will pay, you make that motion repeatable and hand it to the full seller base. This is a blank-page job: the playbook doesn’t exist yet, and you’ll write it. The role reports directly to the President, New Markets, with a matrixed dotted line to Instructure’s Go-to-Market Strategy and Operations leadership.
What you’ll own
You own go-to-market operations across the portfolio, and you’re the voice of the New Markets business in the rooms where commercial decisions get made.
In practice, that means you’ll:
Own the end-to-end GTM lifecycle for pod products. Carry each product from market sizing and early strategy through launch planning, field execution, and post-launch performance tracking.
Shape the go-to-market approach with each pod. Partner with Pod Founders, marketing, and the sales overlay on ideal-customer definition, pricing and packaging input, channel strategy, and competitive positioning.
Design the sales motion. Build the coverage models, pipeline processes, forecasting cadences, and rules of engagement for the first seller cohort on each product.
Build the reporting backbone. Stand up and maintain the analytics in Salesforce and Excel that track pipeline health, win/loss, attach rates, average contract value, and renewal trends, and turn that data into insight leadership can act on.
Run launch readiness. Lead CRM buildout in Salesforce, playbook documentation, tool configuration, and alignment across enablement, marketing, finance, deal desk, and IT.
Own the graduation playbook. Define the criteria and the integration motion for products that complete a pod’s journey, so the full seller base can carry and sell the product without a messy handoff.
Be the voice of the business. Translate early-stage complexity into clear, data-backed narratives in planning forums, business reviews, and executive sessions, and support annual planning across capacity, quota, incentive design, and growth roadmaps.
What we expect
Blank page to operating framework. You go from nothing to a working system without a lot of hand-holding, then improve it as results and field feedback come in.
Rigor under ambiguity. You structure messy, early-stage go-to-market problems, build the analytical frame, and land a recommendation you can defend.
Accuracy you stand behind. The insights and reporting you put in front of leadership are right, and you own them.
Influence without authority. You move product, finance, marketing, and sales toward a shared plan without managing any of them.
What we’re looking for
Five or more years in sales operations, revenue operations, or a related go-to-market function.
Real experience supporting new-product launches or emerging-business initiatives, where the playbook didn’t exist yet.
Three or more years hands-on in Salesforce, building and maintaining reports, dashboards, and data structures.
Advanced Excel, comfortable building models, running variance analysis, and turning raw data into decision-ready output.
Excellent written and verbal communication, including executive-level presentations. A bachelor’s degree is preferred.
Your first 90 days
Month 1. Immerse yourself in the New Markets portfolio, the key stakeholders, and the current go-to-market infrastructure. Understand where each product sits in its lifecycle and find the most pressing operational gaps.
Month 3. Establish a clear view of performance across active pods: pipeline health, coverage, and leading indicators. Build or refine the reporting framework in Salesforce and Excel, and set a recurring operating rhythm with product and sales leadership.
Month 6. Own and drive the go-to-market motion for at least one pod through a checkpoint. Deliver an integration-readiness recommendation for any product approaching graduation, and present a prioritized roadmap for improving New Markets go-to-market operations to senior leadership.
This role isn’t for everyone
Anti-patterns. You should probably pass if:
You need an established playbook and a stable process to operate inside. Here you build the playbook.
You’re uncomfortable being measured on the accuracy of your numbers and the clarity of your recommendations.
You’d rather own a single, well-defined process than the whole messy go-to-market surface across a portfolio.
A predictable, slow-changing scope is what you want. The portfolio shifts as pods move through their checkpoints.
Compensation
Base pay is market-competitive. You’ll be paid fairly against the market for the work, so you’re not taking a pay cut to be here. But the base is the floor, not the prize.
The real value is the upside you drive. As part of the operating team, you share in a cash bonus pool tied to portfolio milestones across pods. Targets are set as pods launch, so you’ll know what the portfolio is running at.
The upside is asymmetric, and it’s earned, not granted. There’s a hard floor: below a threshold level of attainment, milestone payouts don’t trigger at all. Above it, hitting and stretching past your targets pays meaningfully. This is built to be the kind of outcome that changes your trajectory, not a routine bonus. The rewards go to the people who build something customers pay for. They don’t reward effort, tenure, or proximity.
What this means in plain terms. Real ownership. Real accountability. Real upside for the people who build a business, and very little for those who don’t. If that trade excites you, you’re the person we’re looking for. If it worries you, trust that instinct.
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\nFoundry is a new division inside Instructure, built to generate new revenue with AI-built products. We operate as a portfolio of small pods, each charged with one product bet, under tight weekly governance. They operate independently, with dedicated resources, separate from the core business on purpose: different pace, different governance, and different rewards.\n\nOur goal is to generate meaningful revenue within 12 to 18 months, so this isn’t an innovation lab. We’re building scaled businesses that customers pay for and retain well, and we’re measuring ourselves on revenue, not activity.\n\nInstructure reaches roughly half of higher education in the United States, connecting a credential network of more than 13,000 institutions. Pair that distribution and data with a fast-moving team that builds leanly, and you have something no competitor has. That’s the opportunity New Markets exists to take.\n\nHow we work\n\nA pod is two people: a Founder and a Builder, both hands on, close to the customer. The bet is deliberate: we invest in agent-developer tooling and tokens, not in headcount. An operating team of growth marketing, revenue operations, sales overlay, and G&A supports every pod, so founders stay on building products.\n\nEvery pod inherits an underlying platform with common design, development, and deployment harnesses, so no pod rebuilds the plumbing. Each pod runs through key phases with regular checkpoints where a governing board reviews progress or recommends a pivot or kill.\n\nThe rhythm is fast and transparent. Investor-style updates go out weekly. Demos and keep-or-kill checkpoints happen twice a month. Transparency is the operating model.\n\nWhat you will do\n\nYou’re the operational engine behind New Markets’ newest product bets. You’ll own the end-to-end go-to-market lifecycle for pod products, from market sizing and early strategy through launch, performance tracking, and the handoff when a product graduates into the core. When a pod proves customers will pay, you make that motion repeatable and hand it to the full seller base. This is a blank-page job: the playbook doesn’t exist yet, and you’ll write it. The role reports directly to the President, New Markets, with a matrixed dotted line to Instructure’s Go-to-Market Strategy and Operations leadership.\n\nWhat you’ll own\n\nYou own go-to-market operations across the portfolio, and you’re the voice of the New Markets business in the rooms where commercial decisions get made.\n\nIn practice, that means you’ll:\n\n - Own the end-to-end GTM lifecycle for pod products. Carry each product from market sizing and early strategy through launch planning, field execution, and post-launch performance tracking.\n\n - Shape the go-to-market approach with each pod. Partner with Pod Founders, marketing, and the sales overlay on ideal-customer definition, pricing and packaging input, channel strategy, and competitive positioning.\n\n - Design the sales motion. Build the coverage models, pipeline processes, forecasting cadences, and rules of engagement for the first seller cohort on each product.\n\n - Build the reporting backbone. Stand up and maintain the analytics in Salesforce and Excel that track pipeline health, win/loss, attach rates, average contract value, and renewal trends, and turn that data into insight leadership can act on.\n\n - Run launch readiness. Lead CRM buildout in Salesforce, playbook documentation, tool configuration, and alignment across enablement, marketing, finance, deal desk, and IT.\n\n - Own the graduation playbook. Define the criteria and the integration motion for products that complete a pod’s journey, so the full seller base can carry and sell the product without a messy handoff.\n\n - Be the voice of the business. Translate early-stage complexity into clear, data-backed narratives in planning forums, business reviews, and executive sessions, and support annual planning across capacity, quota, incentive design, and growth roadmaps.\n\nWhat we expect\n\n - Blank page to operating framework. You go from nothing to a working system without a lot of hand-holding, then improve it as results and field feedback come in.\n\n - Rigor under ambiguity. You structure messy, early-stage go-to-market problems, build the analytical frame, and land a recommendation you can defend.\n\n - Accuracy you stand behind. The insights and reporting you put in front of leadership are right, and you own them.\n\n - Influence without authority. You move product, finance, marketing, and sales toward a shared plan without managing any of them.\n\nWhat we’re looking for\n\n - Five or more years in sales operations, revenue operations, or a related go-to-market function.\n\n - Real experience supporting new-product launches or emerging-business initiatives, where the playbook didn’t exist yet.\n\n - Three or more years hands-on in Salesforce, building and maintaining reports, dashboards, and data structures.\n\n - Advanced Excel, comfortable building models, running variance analysis, and turning raw data into decision-ready output.\n\n - Excellent written and verbal communication, including executive-level presentations. A bachelor’s degree is preferred.\n\nYour first 90 days\n\n - Month 1. Immerse yourself in the New Markets portfolio, the key stakeholders, and the current go-to-market infrastructure. Understand where each product sits in its lifecycle and find the most pressing operational gaps.\n\n - Month 3. Establish a clear view of performance across active pods: pipeline health, coverage, and leading indicators. Build or refine the reporting framework in Salesforce and Excel, and set a recurring operating rhythm with product and sales leadership.\n\n - Month 6. Own and drive the go-to-market motion for at least one pod through a checkpoint. Deliver an integration-readiness recommendation for any product approaching graduation, and present a prioritized roadmap for improving New Markets go-to-market operations to senior leadership.\n\nThis role isn’t for everyone\n\nAnti-patterns. You should probably pass if:\n\n - You need an established playbook and a stable process to operate inside. Here you build the playbook.\n\n - You’re uncomfortable being measured on the accuracy of your numbers and the clarity of your recommendations.\n\n - You’d rather own a single, well-defined process than the whole messy go-to-market surface across a portfolio.\n\n - A predictable, slow-changing scope is what you want. The portfolio shifts as pods move through their checkpoints.\n\nCompensation\n\nBase pay is market-competitive. You’ll be paid fairly against the market for the work, so you’re not taking a pay cut to be here. But the base is the floor, not the prize.\n\nThe real value is the upside you drive. As part of the operating team, you share in a cash bonus pool tied to portfolio milestones across pods. Targets are set as pods launch, so you’ll know what the portfolio is running at.\n\nThe upside is asymmetric, and it’s earned, not granted. There’s a hard floor: below a threshold level of attainment, milestone payouts don’t trigger at all. Above it, hitting and stretching past your targets pays meaningfully. This is built to be the kind of outcome that changes your trajectory, not a routine bonus. The rewards go to the people who build something customers pay for. They don’t reward effort, tenure, or proximity.\n\nWhat this means in plain terms. Real ownership. Real accountability. Real upside for the people who build a business, and very little for those who don’t. If that trade excites you, you’re the person we’re looking for. If it worries you, trust that instinct.\n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"dd101ea5-0152-44bd-9816-a795231b0840","title":"Customer Success Manager, Asia","department":"Client Services","team":"Customer Success","employmentType":"FullTime","location":"Manila, Philippines (remote)","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-08-27T22:22:29.932+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Philippines"}},"jobUrl":"https://jobs.ashbyhq.com/instructure/dd101ea5-0152-44bd-9816-a795231b0840","applyUrl":"https://jobs.ashbyhq.com/instructure/dd101ea5-0152-44bd-9816-a795231b0840/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
Customer Success Managers are part of Instructure’s Customer Success team and act as trusted partners to our customers.
In this role, you’ll own the customer relationship across a portfolio of education customers in Asia, helping them realise measurable value from the Instructure ecosystem, achieve their strategic goals, and build a strong foundation for long-term success. You’ll take a consultative, proactive approach: understanding each customer’s priorities, bringing structure to their success journey, identifying risk early, supporting renewal readiness, and recognising opportunities for growth. Success in this role is measured through customer outcomes, value realisation, strong relationships, retention, and growth.
Partnering with customers across Asia in the Education sector, acting as a trusted advisor and taking ownership of the overall customer relationship and outcomes.
Building strategic, multi-threaded relationships across customer organisations, including champions, decision-makers and executive stakeholders.
Developing a deep understanding of each customer’s strategic priorities, business drivers and challenges, and translating these into clear success plans, measurable outcomes and value.
Driving adoption and value realisation across the Instructure ecosystem, helping customers use our products and services to achieve their institutional goals.
Owning customer renewal readiness and confidence, proactively identifying risk, changes in sentiment and barriers to long-term success well ahead of renewal.
Identifying, qualifying and progressing growth opportunities aligned to customer priorities, partnering closely with Sales and Renewals to support expansion.
Leading purposeful customer engagements including strategic planning, value reviews and executive conversations, with clear outcomes and next steps.
Coordinating effectively across Support, Services, Product, Sales and other internal teams to resolve customer challenges and progress customer outcomes.
Advocating for customers by providing meaningful insight and feedback to Product and Engineering that helps improve the customer experience and our solutions.
Maintaining clear visibility of customer strategy, risk, opportunities, actions and next steps through disciplined use of our Customer Success systems and processes.
Contributing to cross-functional initiatives that improve the way Customer Success operates across APAC.
Strong empathy and curiosity, with the ability to understand customer needs and communicate complex topics in an authentic, practical and relatable way.
A strong sense of ownership and accountability, with the ability to identify what needs to happen, form a clear recommendation and drive actions through to an outcome.
Commercial awareness and confidence discussing customer value, renewal risk and growth opportunities.
Experience building trusted relationships across multiple stakeholder levels, including senior and executive stakeholders.
Strong strategic thinking combined with the operational discipline required to manage a portfolio of customers effectively.
Sound judgement and prioritisation skills, with the ability to focus effort where it will have the greatest customer and commercial impact.
Clear and concise written and verbal English communication skills, with the ability to adapt your communication style to different audiences.
Enthusiasm for education and technology, with demonstrated technical aptitude and an ability to learn new products and concepts quickly.
Experience using CRM, Customer Success or project management tools to manage customer activity, workflows and portfolio visibility.
A results-driven mindset and a willingness to learn, collaborate and operate effectively in a dynamic environment.
Experience in education or Educational Technology would be highly regarded.
At least 2-4 years of experience in Customer Success, Account Management or a related customer-facing SaaS role, ideally within Educational Technology.
Fluency in English is required. Fluency in one or more additional APAC languages, such as Tagalog, Cantonese, Mandarin, Malay, Japanese or Bahasa Indonesia, is desirable but not essential.
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\nCustomer Success Managers are part of Instructure’s Customer Success team and act as trusted partners to our customers.\n\nIn this role, you’ll own the customer relationship across a portfolio of education customers in Asia, helping them realise measurable value from the Instructure ecosystem, achieve their strategic goals, and build a strong foundation for long-term success. You’ll take a consultative, proactive approach: understanding each customer’s priorities, bringing structure to their success journey, identifying risk early, supporting renewal readiness, and recognising opportunities for growth. Success in this role is measured through customer outcomes, value realisation, strong relationships, retention, and growth.\n\n\n\n\nAS A CSM YOU WILL BE:\n\n - Partnering with customers across Asia in the Education sector, acting as a trusted advisor and taking ownership of the overall customer relationship and outcomes.\n\n - Building strategic, multi-threaded relationships across customer organisations, including champions, decision-makers and executive stakeholders.\n\n - Developing a deep understanding of each customer’s strategic priorities, business drivers and challenges, and translating these into clear success plans, measurable outcomes and value.\n\n - Driving adoption and value realisation across the Instructure ecosystem, helping customers use our products and services to achieve their institutional goals.\n\n - Owning customer renewal readiness and confidence, proactively identifying risk, changes in sentiment and barriers to long-term success well ahead of renewal.\n\n - Identifying, qualifying and progressing growth opportunities aligned to customer priorities, partnering closely with Sales and Renewals to support expansion.\n\n - Leading purposeful customer engagements including strategic planning, value reviews and executive conversations, with clear outcomes and next steps.\n\n - Coordinating effectively across Support, Services, Product, Sales and other internal teams to resolve customer challenges and progress customer outcomes.\n\n - Advocating for customers by providing meaningful insight and feedback to Product and Engineering that helps improve the customer experience and our solutions.\n\n - Maintaining clear visibility of customer strategy, risk, opportunities, actions and next steps through disciplined use of our Customer Success systems and processes.\n\n - Contributing to cross-functional initiatives that improve the way Customer Success operates across APAC.\n\n\nIDEALLY, YOU WILL HAVE:\n\n - Strong empathy and curiosity, with the ability to understand customer needs and communicate complex topics in an authentic, practical and relatable way.\n\n - A strong sense of ownership and accountability, with the ability to identify what needs to happen, form a clear recommendation and drive actions through to an outcome.\n\n - Commercial awareness and confidence discussing customer value, renewal risk and growth opportunities.\n\n - Experience building trusted relationships across multiple stakeholder levels, including senior and executive stakeholders.\n\n - Strong strategic thinking combined with the operational discipline required to manage a portfolio of customers effectively.\n\n - Sound judgement and prioritisation skills, with the ability to focus effort where it will have the greatest customer and commercial impact.\n\n - Clear and concise written and verbal English communication skills, with the ability to adapt your communication style to different audiences.\n\n - Enthusiasm for education and technology, with demonstrated technical aptitude and an ability to learn new products and concepts quickly.\n\n - Experience using CRM, Customer Success or project management tools to manage customer activity, workflows and portfolio visibility.\n\n - A results-driven mindset and a willingness to learn, collaborate and operate effectively in a dynamic environment.\n\n - Experience in education or Educational Technology would be highly regarded.\n\n - At least 2-4 years of experience in Customer Success, Account Management or a related customer-facing SaaS role, ideally within Educational Technology.\n\n - Fluency in English is required. Fluency in one or more additional APAC languages, such as Tagalog, Cantonese, Mandarin, Malay, Japanese or Bahasa Indonesia, is desirable but not essential.\n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"eea586ff-9c44-4840-8e1a-faae1ba3e762","title":"Sr. Product Operations & Strategy Manager","department":"Research & Development","team":"Product Management","employmentType":"FullTime","location":"Budapest, Hungary","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-09-10T14:20:48.781+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Central Hungary","addressCountry":"Hungary","addressLocality":"Budapest"}},"jobUrl":"https://jobs.ashbyhq.com/instructure/eea586ff-9c44-4840-8e1a-faae1ba3e762","applyUrl":"https://jobs.ashbyhq.com/instructure/eea586ff-9c44-4840-8e1a-faae1ba3e762/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
We're looking for a Senior Manager of Product Operations & Strategy to lead the systems that help Instructure's product organization move faster and smarter. You'll own board reporting, drive process automation across the organization, and manage the cross-functional projects that connect strategy to execution.
Own board reporting. Build and manage the materials for quarterly and annual board updates, turning product performance and strategy into clear, decision-ready content for leadership.
Manage cross-functional projects. Run the operating cadence ot key strategic initatives, including standups, reviews, and cross-functional syncs, and keep projects on track and teams accountable to deadlines.
Manage process adherence tracking and continuously improve the tools, templates, and systems the product team relies on.
Manage contract and spend audits and annual planning for the product team's vendor contracts. Find consolidation opportunities, surface potential cost savings, and help product managers offset costs through changes to tools or approach.
Build business cases for new product investments. Size the market opportunity (TAM, SAM, SOM), frame the strategic rationale, and give leadership the data they need to make confident resource decisions.
Lead process automation. Design and deploy AI-enabled workflows, automation pipelines, and product development lifecycle (PDLC) governance models that cut manual work and speed up the product team's output.
This is a senior individual contributor role with no direct people management responsibility.
Five to ten years of experience in product operations, program or project management, strategy, management consulting, or a closely related field, including experience leading cross-functional initiatives.
A proven record of managing board-level or executive reporting. You've built materials for quarterly and annual financial and product performance updates.
Strong project management skills. You can run a team's operating cadence, keep cross-functional projects on schedule, and hold people accountable to deadlines.
Hands-on experience automating processes. You've built, configured, trained, and monitored adoption of processes enabled through agents and agentic workflows, not just run experiments.
Experience facilitating workshops with VP-level and senior leaders, driving decisions and building alignment in a room.
Strong design thinking skills. You know how to take a messy problem, run a structured process, and turn ambiguity into action.
Onsite Collaboration Requirement: This role requires working onsite on Tuesday and Wednesday, with Thursday strongly encouraged as part of our company’s in-person collaboration model.
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\nWe're looking for a Senior Manager of Product Operations & Strategy to lead the systems that help Instructure's product organization move faster and smarter. You'll own board reporting, drive process automation across the organization, and manage the cross-functional projects that connect strategy to execution.\n\n \n\n\nWHAT YOU'LL DO:\n\n \n\n - Own board reporting. Build and manage the materials for quarterly and annual board updates, turning product performance and strategy into clear, decision-ready content for leadership.\n\n - Manage cross-functional projects. Run the operating cadence ot key strategic initatives, including standups, reviews, and cross-functional syncs, and keep projects on track and teams accountable to deadlines.\n\n - Manage process adherence tracking and continuously improve the tools, templates, and systems the product team relies on.\n\n - Manage contract and spend audits and annual planning for the product team's vendor contracts. Find consolidation opportunities, surface potential cost savings, and help product managers offset costs through changes to tools or approach.\n\n - Build business cases for new product investments. Size the market opportunity (TAM, SAM, SOM), frame the strategic rationale, and give leadership the data they need to make confident resource decisions.\n\n - Lead process automation. Design and deploy AI-enabled workflows, automation pipelines, and product development lifecycle (PDLC) governance models that cut manual work and speed up the product team's output.\n\nThis is a senior individual contributor role with no direct people management responsibility.\n\n \n\n\nWHAT YOU'LL NEED:\n\n \n\n - Five to ten years of experience in product operations, program or project management, strategy, management consulting, or a closely related field, including experience leading cross-functional initiatives.\n\n - A proven record of managing board-level or executive reporting. You've built materials for quarterly and annual financial and product performance updates.\n\n - Strong project management skills. You can run a team's operating cadence, keep cross-functional projects on schedule, and hold people accountable to deadlines.\n\n - Hands-on experience automating processes. You've built, configured, trained, and monitored adoption of processes enabled through agents and agentic workflows, not just run experiments.\n\n - Experience facilitating workshops with VP-level and senior leaders, driving decisions and building alignment in a room.\n\n - Strong design thinking skills. You know how to take a messy problem, run a structured process, and turn ambiguity into action.\n\nOnsite Collaboration Requirement: This role requires working onsite on Tuesday and Wednesday, with Thursday strongly encouraged as part of our company’s in-person collaboration model.\n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":"HUF 1.8M – HUF 2M","scrapeableCompensationSalarySummary":"HUF 1.8M - HUF 2M","compensationTiers":[{"id":"5679eb51-e2ba-4fae-a318-e21b1e622f53","tierSummary":"HUF 1.8M – HUF 2M","title":null,"additionalInformation":null,"components":[{"id":"36b33c88-5e43-4b10-a232-5e71e04dcb68","summary":"HUF 1.8M – HUF 2M","compensationType":"Salary","interval":"1 YEAR","currencyCode":"HUF","minValue":1800000,"maxValue":2000000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"HUF","minValue":1800000,"maxValue":2000000}]}},{"id":"62d49134-f800-4788-8ff6-f65732372442","title":"Associate Customer Success Manager - Higher Education","department":"Client Services","team":"Customer Success","employmentType":"FullTime","location":"Mexico","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"Budapest, Hungary","address":{"postalAddress":{"addressRegion":"Central Hungary","addressCountry":"Hungary","addressLocality":"Budapest"}}}],"publishedAt":"2026-08-21T13:26:41.247+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"México","addressCountry":"Mexico","addressLocality":"Mexico City"}},"jobUrl":"https://jobs.ashbyhq.com/instructure/62d49134-f800-4788-8ff6-f65732372442","applyUrl":"https://jobs.ashbyhq.com/instructure/62d49134-f800-4788-8ff6-f65732372442/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
We are looking for an Associate Customer Success Manager to work with our HiEd customers for Parchment. This is a position for a highly motivated, professional, and organized individual that is a true team player. Our rapid growth requires an individual who can manage priorities and reach assigned territory goals in an ever changing environment.
The Associate Customer Success Manager will participate in efforts to retain the account, help grow the account, and increase the market presence of Instructure. This position will focus specifically on supporting our customers who have implemented Parchment and provide exceptional customer service to maintain strong relationships.
This role will be working USA hours (8 am-5 pm US, or 9 am-6pm US, or 10 am-7 pm US)
What you will be doing:
Act as a liaison between customer and Instructure
Cultivate an exceptional member experience by exceeding your member’s expectations through high value-add, consultative engagements
Meet with Parchment members to tie Parchment products and services to business strategy, uncover business needs, and capture leads to help grow the account
Craft appropriate member strategies to build a deep rolodex of relationships at all levels in your member’s organization and across Parchment’s functions that you can leverage to achieve goals
Be an effective communicator through conducting dynamic and well-informed presentations; to include key results and deliver difficult messages to members.
Demonstrate a mastery of Parchment’s products and services, their capabilities and how they solve member business problems. Represent these accurately to members.
Manage a book of business of 200-250 accounts. To include:
Assisting the renewal team with negotiations and retention of existing members
Expanding the value of existing members through price increases, expansions, and cross selling
Effectively working cross-functionally with fellow Parchies
Collaborate with Account Executives for cross selling, product knowledge, relationship building
Overseeing the commercial motion: quoting, negotiating, closing contracts, and accurately forecasting revenue
Meeting quantitative revenue goals (renewals and expansions) and customer satisfaction goals
Occasional travel required for member meetings/events and industry conferences
Here is what you will need to know/have:
Requires a Bachelor's Degree with a minimum of 1-2 years experience as a Customer Success Manager, Account Manager, or a related function
Capacity to set correct expectations and manage issues/goals to completion.
Adaptability and the ability to prioritize tasks in a changing environment.
Passion for the education industry
Excellent written and verbal communication skills
Presentation and public speaking ability
Experience with the Google or Microsoft suites, CRM experience (e.g., Salesforce)
Successful management of 100-500 member accounts concurrently with a book of business between $500,000 and $2M
Consistent attainment of 90% of quarterly/annual goals or greater.
What will set you apart:
Previous SaaS business model experience
Project management experience
Experience with a Customer Success platform like Gainsight Experience managing or selling into accounts within the education industry
Demonstrated successful Sales or Account Executive performance of at least 2 years, experience as Sales or Account Executive in Higher Ed
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\n\n\nWe are looking for an Associate Customer Success Manager to work with our HiEd customers for Parchment. This is a position for a highly motivated, professional, and organized individual that is a true team player. Our rapid growth requires an individual who can manage priorities and reach assigned territory goals in an ever changing environment. \n\nThe Associate Customer Success Manager will participate in efforts to retain the account, help grow the account, and increase the market presence of Instructure. This position will focus specifically on supporting our customers who have implemented Parchment and provide exceptional customer service to maintain strong relationships. \n\n\n\nThis role will be working USA hours (8 am-5 pm US, or 9 am-6pm US, or 10 am-7 pm US)\n\n\n\nWhat you will be doing:\n\n - Act as a liaison between customer and Instructure\n\n - Cultivate an exceptional member experience by exceeding your member’s expectations through high value-add, consultative engagements\n\n - Meet with Parchment members to tie Parchment products and services to business strategy, uncover business needs, and capture leads to help grow the account \n\n - Craft appropriate member strategies to build a deep rolodex of relationships at all levels in your member’s organization and across Parchment’s functions that you can leverage to achieve goals\n\n - Be an effective communicator through conducting dynamic and well-informed presentations; to include key results and deliver difficult messages to members.\n\n - Demonstrate a mastery of Parchment’s products and services, their capabilities and how they solve member business problems. Represent these accurately to members.\n\n - Manage a book of business of 200-250 accounts. To include:\n \n - Assisting the renewal team with negotiations and retention of existing members\n \n - Expanding the value of existing members through price increases, expansions, and cross selling\n\n - Effectively working cross-functionally with fellow Parchies\n \n - Collaborate with Account Executives for cross selling, product knowledge, relationship building\n\n - Overseeing the commercial motion: quoting, negotiating, closing contracts, and accurately forecasting revenue\n\n - Meeting quantitative revenue goals (renewals and expansions) and customer satisfaction goals\n\n - Occasional travel required for member meetings/events and industry conferences\n\n\n\nHere is what you will need to know/have:\n\n - Requires a Bachelor's Degree with a minimum of 1-2 years experience as a Customer Success Manager, Account Manager, or a related function \n\n - Capacity to set correct expectations and manage issues/goals to completion.\n\n - Adaptability and the ability to prioritize tasks in a changing environment.\n\n - Passion for the education industry\n\n - Excellent written and verbal communication skills\n\n - Presentation and public speaking ability\n\n - Experience with the Google or Microsoft suites, CRM experience (e.g., Salesforce)\n\n - Successful management of 100-500 member accounts concurrently with a book of business between $500,000 and $2M\n\n - Consistent attainment of 90% of quarterly/annual goals or greater.\n\n\n\nWhat will set you apart:\n\n - Previous SaaS business model experience\n\n - Project management experience\n\n - Experience with a Customer Success platform like Gainsight Experience managing or selling into accounts within the education industry\n\n - Demonstrated successful Sales or Account Executive performance of at least 2 years, experience as Sales or Account Executive in Higher Ed\n \n \n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":"MX$427K – MX$532K • Offers Equity • Offers Commission • Base/Commission is an 80/20 split. On-Target Earnings (OTE) for this role are $427,000–$532,000 annually. Actual earnings vary based on performance and other job-related factors.","scrapeableCompensationSalarySummary":"MX$427K - MX$532K","compensationTiers":[{"id":"794788b3-b093-42e4-aa91-5cd02bc53071","tierSummary":"MX$427K – MX$532K • Offers Equity • Offers Commission • Base/Commission is an 80/20 split. On-Target Earnings (OTE) for this role are $427,000–$532,000 annually. Actual earnings vary based on performance and other job-related factors.","title":null,"additionalInformation":"Base/Commission is an 80/20 split. On-Target Earnings (OTE) for this role are $427,000–$532,000 annually. Actual earnings vary based on performance and other job-related factors.","components":[{"id":"a56790b3-d42d-4692-bd9f-9e01c6c0e2c9","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"MXN","minValue":null,"maxValue":null},{"id":"ee0e4e84-9203-480b-b43a-d0e4d2f4903b","summary":"MX$427K – MX$532K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"MXN","minValue":427000,"maxValue":532000},{"id":"1af5580e-5a79-4b60-8b81-b9694156e7a7","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"MXN","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"MXN","minValue":427000,"maxValue":532000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"7947f857-080e-4a65-a93c-7fb4c8f2cfc6","title":"Sr. Customer Success Manager","department":"General & Administration","team":"General & Administration","employmentType":"FullTime","location":"US-REMOTE","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-24T18:20:21.328+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"","addressCountry":"United States","addressLocality":""}},"jobUrl":"https://jobs.ashbyhq.com/instructure/7947f857-080e-4a65-a93c-7fb4c8f2cfc6","applyUrl":"https://jobs.ashbyhq.com/instructure/7947f857-080e-4a65-a93c-7fb4c8f2cfc6/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
We are seeking a highly skilled and experienced Sr. Customer Success Manager (CSM) to join our Strategic HigherEd CSM team. This role is crucial for managing and nurturing relationships with our strategic members. The ideal candidate will possess a high-caliber skill set, a proven track record in strategic customer success, and the ability to drive engagement, adoption, and retention for a large base of key accounts. This individual will act as a trusted advisor, leveraging data and strategic planning to ensure our strategic members achieve maximum value from our platform.
Develop and execute strategic account plans to secure the health, growth, and retention of a portfolio of strategic members.
Own regular strategic executive business reviews (EBRs) with key stakeholders to align on goals, review performance, and identify expansion opportunities.
Monitor customer health metrics, identify risks early, and develop mitigation strategies before issues escalate.
Serve as the primary point of contact for strategic members, ensuring seamless communication and a consistently positive customer experience.
Working smarter with AI
Use generative AI tools to strengthen account knowledge, sharpen signal detection, and reduce time spent on administrative work, so you can spend more time on strategic customer conversations.
Bring new workflows and tools to the team.
Partner with CS leadership to identify where AI-augmented approaches can replace reactive, late-stage interventions with earlier, more strategic engagement.
Deeply understand each strategic member's business objectives, workflows, and desired outcomes to tailor success plans.
Drive product adoption and utilization across member organizations by providing strategic guidance and best practices.
Collaborate with Product Management to relay member feedback and advocate for improvements that benefit strategic users.
Share industry trends, emerging EdTech benchmarks, and peer-customer success stories to inspire strategic adoption.
Own the strategic health and growth trajectory of your portfolio, partnering closely with dedicated Renewal Reps, who lead the commercial renewal process.
Identify opportunities for upselling and cross-selling within existing strategic accounts and partner with the Sales team to drive these opportunities.
Maintain accurate and up-to-date documentation of all member interactions, success plans, and forecasts in the CRM.
Bachelor’s degree in Business, Education, Technology, or related field.
Five or more years of progressive experience in Customer Success, Account Management, or Sales within a SaaS environment; EdTech experience strongly preferred.
Proven success managing a substantial book of business and driving revenue outcomes through renewals, upsells, and expansions (e.g., portfolios of $3M+ annually).
Experience using generative AI tools (e.g., ChatGPT, Claude, Copilot) to scale customer communication, analyze churn data, and optimize account management workflows.
Exceptional communication, executive presence, and ability to influence stakeholders at all levels, including senior university leadership.
Strong proficiency with key operational tools (Salesforce, Gainsight, JIRA, Tableau, MS Office Suite).
Demonstrated ability to thrive in a high-growth, fast-paced environment, balancing strategic thinking with tactical execution.
Ability to travel 10–15% for customer engagements, conferences, and team events.
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\nWe are seeking a highly skilled and experienced Sr. Customer Success Manager (CSM) to join our Strategic HigherEd CSM team. This role is crucial for managing and nurturing relationships with our strategic members. The ideal candidate will possess a high-caliber skill set, a proven track record in strategic customer success, and the ability to drive engagement, adoption, and retention for a large base of key accounts. This individual will act as a trusted advisor, leveraging data and strategic planning to ensure our strategic members achieve maximum value from our platform.\n\n \n\n\nKEY RESPONSIBILITIES\n\n \n\n\nSTRATEGIC CUSTOMER SUCCESS MANAGEMENT\n\n - Develop and execute strategic account plans to secure the health, growth, and retention of a portfolio of strategic members.\n\n - Own regular strategic executive business reviews (EBRs) with key stakeholders to align on goals, review performance, and identify expansion opportunities.\n\n - Monitor customer health metrics, identify risks early, and develop mitigation strategies before issues escalate.\n\n - Serve as the primary point of contact for strategic members, ensuring seamless communication and a consistently positive customer experience.\n\n \n\nWorking smarter with AI\n\n - Use generative AI tools to strengthen account knowledge, sharpen signal detection, and reduce time spent on administrative work, so you can spend more time on strategic customer conversations.\n\n - Bring new workflows and tools to the team. \n\n - Partner with CS leadership to identify where AI-augmented approaches can replace reactive, late-stage interventions with earlier, more strategic engagement.\n\n \n\n\nDRIVING PRODUCT ADOPTION AND VALUE\n\n - Deeply understand each strategic member's business objectives, workflows, and desired outcomes to tailor success plans.\n\n - Drive product adoption and utilization across member organizations by providing strategic guidance and best practices.\n\n - Collaborate with Product Management to relay member feedback and advocate for improvements that benefit strategic users.\n\n - Share industry trends, emerging EdTech benchmarks, and peer-customer success stories to inspire strategic adoption.\n\n \n\n\nRETENTION AND GROWTH\n\n - Own the strategic health and growth trajectory of your portfolio, partnering closely with dedicated Renewal Reps, who lead the commercial renewal process.\n\n - Identify opportunities for upselling and cross-selling within existing strategic accounts and partner with the Sales team to drive these opportunities.\n\n - Maintain accurate and up-to-date documentation of all member interactions, success plans, and forecasts in the CRM.\n\n \n\n\nQUALIFICATIONS\n\n - Bachelor’s degree in Business, Education, Technology, or related field.\n\n - Five or more years of progressive experience in Customer Success, Account Management, or Sales within a SaaS environment; EdTech experience strongly preferred.\n\n - Proven success managing a substantial book of business and driving revenue outcomes through renewals, upsells, and expansions (e.g., portfolios of $3M+ annually).\n\n - Experience using generative AI tools (e.g., ChatGPT, Claude, Copilot) to scale customer communication, analyze churn data, and optimize account management workflows.\n\n - Exceptional communication, executive presence, and ability to influence stakeholders at all levels, including senior university leadership.\n\n - Strong proficiency with key operational tools (Salesforce, Gainsight, JIRA, Tableau, MS Office Suite).\n\n - Demonstrated ability to thrive in a high-growth, fast-paced environment, balancing strategic thinking with tactical execution.\n\n - Ability to travel 10–15% for customer engagements, conferences, and team events.\n\n \n \n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":"$80K – $90K","scrapeableCompensationSalarySummary":"$80K - $90K","compensationTiers":[{"id":"c001079d-8d85-40a8-b37a-556147b39144","tierSummary":"$80K – $90K","title":null,"additionalInformation":null,"components":[{"id":"28ccbc0c-1921-4f66-80f6-aaf700a05ecb","summary":"$80K – $90K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":80000,"maxValue":90000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":80000,"maxValue":90000},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":40000,"maxValue":null}]}},{"id":"b6afa2ac-988c-45ab-98a4-616b217a9de8","title":"Customer Success Manager, K-12","department":"Client Services","team":"Customer Success","employmentType":"FullTime","location":"United States","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-27T20:03:27.382+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"","addressCountry":"United States","addressLocality":""}},"jobUrl":"https://jobs.ashbyhq.com/instructure/b6afa2ac-988c-45ab-98a4-616b217a9de8","applyUrl":"https://jobs.ashbyhq.com/instructure/b6afa2ac-988c-45ab-98a4-616b217a9de8/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
We are looking for a seasoned Customer Experience Manager or Customer Success Manager to work with our K12 clients. This position will focus specifically on supporting our customers who have implemented the K12 Instructure Learning Platform and provide them with an exceptional customer experience.
The Customer Success Manager will participate in efforts to retain the account, help grow the account, and increase the market presence of Instructure. The main focus of this position is to manage existing accounts and position Instructure to capture additional market share through a solutions oriented approach.
Work collaboratively with Sales and Renewals to increase market share from existing account base and new business to business opportunities
Act as liaison between the customer and Instructure
Understand the customer’s vision and goals with the Instructure Learning Platform and help them achieve success
Accountable for CSAT and working closely with Sales and Renewals to achieve NRR targets
Requires a Bachelor's Degree or a minimum of 4+ years Account Management experience.
Exceptional communication skills both written and verbal.
Capacity to set correct expectations and manage issues to completion.
Multitask and prioritize tasks in a changing environment.
Strong team mentality, utilizing internal and external resources strategically and judiciously.
Customer facing background within the software industry.
Demonstrated ability to solve problems and seek solutions.
K12 Education experience and knowledge preferred
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\nWe are looking for a seasoned Customer Experience Manager or Customer Success Manager to work with our K12 clients. This position will focus specifically on supporting our customers who have implemented the K12 Instructure Learning Platform and provide them with an exceptional customer experience.\n\n \n\nThe Customer Success Manager will participate in efforts to retain the account, help grow the account, and increase the market presence of Instructure. The main focus of this position is to manage existing accounts and position Instructure to capture additional market share through a solutions oriented approach.\n\n \n\n\nWHAT YOU WILL BE DOING:\n\n\nMANAGE THE INSTRUCTURE CUSTOMER EXPERIENCE FOR ALL CUSTOMERS WITHIN YOUR TERRITORY\n\n 1. Work collaboratively with Sales and Renewals to increase market share from existing account base and new business to business opportunities\n\n 2. Act as liaison between the customer and Instructure\n\n 3. Understand the customer’s vision and goals with the Instructure Learning Platform and help them achieve success\n\n 4. Accountable for CSAT and working closely with Sales and Renewals to achieve NRR targets\n\n\n\n\n\nHERE IS WHAT YOU WILL NEED TO KNOW/HAVE:\n\n\nSUCCESSFUL CANDIDATES WILL HAVE THE FOLLOWING EDUCATION, EXPERIENCE, AND SKILLS:\n\n - Requires a Bachelor's Degree or a minimum of 4+ years Account Management experience.\n\n - Exceptional communication skills both written and verbal.\n\n - Capacity to set correct expectations and manage issues to completion.\n\n - Multitask and prioritize tasks in a changing environment.\n\n - Strong team mentality, utilizing internal and external resources strategically and judiciously.\n\n - Customer facing background within the software industry.\n\n - Demonstrated ability to solve problems and seek solutions.\n\n - K12 Education experience and knowledge preferred\n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":"$87.5K – $112.5K • Offers Commission • Base/Commissions is an 80/20 split. On Target Earnings for this role ranges from $87,500 to $112,500","scrapeableCompensationSalarySummary":"$87.5K - $112.5K","compensationTiers":[{"id":"d4e52b18-320f-4521-9a14-8f5e67b1d6be","tierSummary":"Base Salary $87.5K – $112.5K • Offers Commission • Base/Commissions is an 80/20 split. On Target Earnings for this role ranges from $87,500 to $112,500","title":null,"additionalInformation":"Base/Commissions is an 80/20 split. On Target Earnings for this role ranges from $87,500 to $112,500","components":[{"id":"0566a094-135c-4d1a-a109-276e67d6154d","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"2385533d-9554-4a60-a7ba-a8867690b10c","summary":"Base Salary $87.5K – $112.5K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":87500,"maxValue":112500}]}],"summaryComponents":[{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":87500,"maxValue":112500}]}},{"id":"d36f43ef-5d99-4b62-a91e-a05a5e0c9cde","title":"Sr. Revenue Operations Analyst","department":"Sales & Marketing","team":"Revenue Operations","employmentType":"FullTime","location":"US-REMOTE","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-19T20:47:39.900+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"","addressCountry":"United States","addressLocality":""}},"jobUrl":"https://jobs.ashbyhq.com/instructure/d36f43ef-5d99-4b62-a91e-a05a5e0c9cde","applyUrl":"https://jobs.ashbyhq.com/instructure/d36f43ef-5d99-4b62-a91e-a05a5e0c9cde/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
Instructure is looking for a high-performing Senior Sales Operations Analyst to serve as the primary Sales Operations business partner for one of our North America (NORAM) Business Units. Reporting to the AMER Director of Sales Operations, this highly visible senior individual-contributor role will work closely with the Business Unit’s sales leadership team to improve forecast visibility, sales performance, and operational execution.
You will coordinate the operating cadence and deliver analytics for your assigned Business Unit, translating data into clear recommendations, identifying risks and growth opportunities, and partnering with Sales, Finance, Marketing, Customer Success, and other Revenue Operations teams. The ideal candidate combines strong analytical capabilities with sound business judgment, clear communication, and the ability to independently manage defined cross-functional workstreams.
This position can be worked remotely anywhere in the United States.
Serve as the primary Sales Operations partner and trusted advisor to the leadership team of an assigned NORAM Business Unit.
Coordinate the Business Unit’s recurring sales operating cadence, including weekly forecasting, pipeline reviews, monthly performance reviews, and quarterly business reviews.
Analyze bookings, pipeline coverage, conversion, sales productivity, attainment, and other key performance indicators to identify trends, risks, and opportunities.
Deliver actionable recommendations that help sales leadership improve forecast accuracy, pipeline health, seller productivity, and overall performance.
Support annual and in-year sales planning, including territory and account segmentation, coverage and capacity analysis, quota modeling, and headcount planning.
Conduct whitespace, account-potential, and customer-journey analyses to identify opportunities for acquisition, expansion, and improved seller productivity.
Partner with Finance, Marketing, Customer Success, Enablement, and Revenue Operations to align plans, metric definitions, priorities, and execution across the assigned Business Unit.
Maintain trusted reporting by monitoring CRM data quality, resolving reporting inconsistencies, and encouraging adherence to established sales processes and governance.
Translate business needs into clear analytics, reporting, process, and systems requirements, and partner with technical teams on solution design, testing, implementation, and adoption.
Identify opportunities to automate recurring reporting and streamline operational workflows.
Independently lead defined cross-functional projects and analytical workstreams from problem definition through recommendation and implementation.
Contribute to AMER-wide Sales Operations initiatives and share scalable practices across NORAM Business Units.
Three or more years of experience in Sales Operations, Revenue Operations, Business Analytics, or a related go-to-market analytical role, preferably within a SaaS or recurring-revenue business.
Experience supporting sales leaders as an operational or analytical business partner.
A strong understanding of B2B sales processes, pipeline management, forecasting, and sales performance metrics.
Strong proficiency with Excel or Google Sheets and experience using Salesforce for reporting, analysis, and sales-process support.
Experience building, maintaining, or interpreting dashboards using Tableau or a comparable business-intelligence platform.
Experience supporting territory design, account segmentation, quota planning, coverage analysis, or sales-capacity modeling.
The ability to synthesize complex information into clear insights, recommendations, and leadership-ready communications.
Sound business judgment and the ability to constructively evaluate assumptions using data and structured analysis.
Experience coordinating cross-functional projects, managing competing priorities, and delivering results with limited direction.
Strong written, verbal, and presentation skills, with the ability to communicate effectively with frontline teams and senior leadership.
High attention to detail and a demonstrated commitment to data accuracy, process discipline, and operational reliability.
A proactive, adaptable approach and the ability to succeed in a fast-paced, evolving environment.
Familiarity with SQL or experience using query-based data to support business analysis.
Experience working with Snowflake or another cloud data platform.
Experience improving or automating recurring reports and operational workflows.
Experience supporting acquisition, expansion, whitespace, or customer-journey analysis in a B2B SaaS environment.
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\nInstructure is looking for a high-performing Senior Sales Operations Analyst to serve as the primary Sales Operations business partner for one of our North America (NORAM) Business Units. Reporting to the AMER Director of Sales Operations, this highly visible senior individual-contributor role will work closely with the Business Unit’s sales leadership team to improve forecast visibility, sales performance, and operational execution.\n\nYou will coordinate the operating cadence and deliver analytics for your assigned Business Unit, translating data into clear recommendations, identifying risks and growth opportunities, and partnering with Sales, Finance, Marketing, Customer Success, and other Revenue Operations teams. The ideal candidate combines strong analytical capabilities with sound business judgment, clear communication, and the ability to independently manage defined cross-functional workstreams.\n\nThis position can be worked remotely anywhere in the United States.\n\n\n\n\nWHAT YOU’LL DO\n\n - Serve as the primary Sales Operations partner and trusted advisor to the leadership team of an assigned NORAM Business Unit.\n\n - Coordinate the Business Unit’s recurring sales operating cadence, including weekly forecasting, pipeline reviews, monthly performance reviews, and quarterly business reviews.\n\n - Analyze bookings, pipeline coverage, conversion, sales productivity, attainment, and other key performance indicators to identify trends, risks, and opportunities.\n\n - Deliver actionable recommendations that help sales leadership improve forecast accuracy, pipeline health, seller productivity, and overall performance.\n\n - Support annual and in-year sales planning, including territory and account segmentation, coverage and capacity analysis, quota modeling, and headcount planning.\n\n - Conduct whitespace, account-potential, and customer-journey analyses to identify opportunities for acquisition, expansion, and improved seller productivity.\n\n - Partner with Finance, Marketing, Customer Success, Enablement, and Revenue Operations to align plans, metric definitions, priorities, and execution across the assigned Business Unit.\n\n - Maintain trusted reporting by monitoring CRM data quality, resolving reporting inconsistencies, and encouraging adherence to established sales processes and governance.\n\n - Translate business needs into clear analytics, reporting, process, and systems requirements, and partner with technical teams on solution design, testing, implementation, and adoption.\n\n - Identify opportunities to automate recurring reporting and streamline operational workflows.\n\n - Independently lead defined cross-functional projects and analytical workstreams from problem definition through recommendation and implementation.\n\n - Contribute to AMER-wide Sales Operations initiatives and share scalable practices across NORAM Business Units.\n\n\nWHAT YOU’LL NEED\n\n - Three or more years of experience in Sales Operations, Revenue Operations, Business Analytics, or a related go-to-market analytical role, preferably within a SaaS or recurring-revenue business.\n\n - Experience supporting sales leaders as an operational or analytical business partner.\n\n - A strong understanding of B2B sales processes, pipeline management, forecasting, and sales performance metrics.\n\n - Strong proficiency with Excel or Google Sheets and experience using Salesforce for reporting, analysis, and sales-process support.\n\n - Experience building, maintaining, or interpreting dashboards using Tableau or a comparable business-intelligence platform.\n\n - Experience supporting territory design, account segmentation, quota planning, coverage analysis, or sales-capacity modeling.\n\n - The ability to synthesize complex information into clear insights, recommendations, and leadership-ready communications.\n\n - Sound business judgment and the ability to constructively evaluate assumptions using data and structured analysis.\n\n - Experience coordinating cross-functional projects, managing competing priorities, and delivering results with limited direction.\n\n - Strong written, verbal, and presentation skills, with the ability to communicate effectively with frontline teams and senior leadership.\n\n - High attention to detail and a demonstrated commitment to data accuracy, process discipline, and operational reliability.\n\n - A proactive, adaptable approach and the ability to succeed in a fast-paced, evolving environment.\n\n\nPREFERRED QUALIFICATIONS\n\n - Familiarity with SQL or experience using query-based data to support business analysis.\n\n - Experience working with Snowflake or another cloud data platform.\n\n - Experience improving or automating recurring reports and operational workflows.\n\n - Experience supporting acquisition, expansion, whitespace, or customer-journey analysis in a B2B SaaS environment.\n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":"$80K – $100K","scrapeableCompensationSalarySummary":"$80K - $100K","compensationTiers":[{"id":"c250378d-b8c9-4cae-990e-dc9b09cb3a81","tierSummary":"Estimated base salary $80K – $100K","title":null,"additionalInformation":null,"components":[{"id":"fd637886-674a-4b62-a546-f4b81e729158","summary":"Estimated base salary $80K – $100K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":80000,"maxValue":100000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":80000,"maxValue":100000}]}},{"id":"9c4801e4-c07c-40d1-941d-7e896edbb3f6","title":"Hybrid Sales Development Rep","department":"General & Administration","team":"General & Administration","employmentType":"FullTime","location":"United States","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"Salt Lake City, Utah","address":{"postalAddress":{"addressRegion":"Utah","addressCountry":"United States","addressLocality":"Salt Lake City"}}}],"publishedAt":"2026-08-26T19:31:47.474+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"","addressCountry":"United States","addressLocality":""}},"jobUrl":"https://jobs.ashbyhq.com/instructure/9c4801e4-c07c-40d1-941d-7e896edbb3f6","applyUrl":"https://jobs.ashbyhq.com/instructure/9c4801e4-c07c-40d1-941d-7e896edbb3f6/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
Hybrid Sales Development Representative
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
We’re looking for a Hybrid Sales Development Representative (SDR) to generate qualified pipeline across both inbound and outbound sales motions within an assigned territory. As a Hybrid SDR, you will own the front end of the customer journey for your territory. You’ll respond to and qualify inbound interest while proactively prospecting into organizations and accounts that align with our ideal customer profile. You’ll partner closely with your dedicated Drive Team, including a Sales Rep and Customer Success Manager (CSM), to develop territory strategy, prioritize accounts, create meaningful sales conversations, and generate high-quality pipeline.
SDRs at Instructure are often the first impression a prospective customer has of our company. This role requires strong communication, curiosity, and storytelling. You’ll seek to understand each customer’s unique context, uncover pain points, and connect the right Instructure solutions directly to their goals. Our best SDRs create value through thoughtful discovery and personalized engagement — not just activity.
Your Focus Area
Higher Education: Support colleges and universities by understanding institutional priorities and learner needs. Engage both inbound prospects and proactively prospect across your assigned territory, using clear communication and thoughtful discovery to connect solutions to the outcomes that matter most for students, faculty, and administrators.
What You’ll Do
Own pipeline generation across an assigned territory, balancing inbound leads and proactive outbound prospecting based on business priorities and buyer intent.
Respond quickly and thoughtfully to inbound interest, qualifying prospects, understanding their needs, and determining the appropriate next step.
Proactively prospect into accounts and organizations within your territory that align with our ideal customer profile.
Partner directly with your Drive Team to develop territory and account strategies, prioritize opportunities, and align on follow-up plans.
Execute personalized outreach across email, phone, and social channels using a research-based, value-driven approach.
Deliver a strong buyer experience through clear communication, thoughtful storytelling, and relevant discovery.
Run discovery conversations that uncover customer goals, challenges, and priorities, then connect those needs to relevant Instructure solutions.
Generate pipeline that becomes qualified pipeline — validated by the Sales Rep and moved into active working pipeline.
Prioritize prospects based on inbound intent, account potential, engagement, territory priorities, and other relevant signals.
Build personalized messaging and sequences that reflect buyer context, industry language, and account priorities.
Maintain strong CRM hygiene and accurate activity tracking to support reporting, forecasting, and effective territory coverage.
Collaborate closely with Sales, Customer Success, Marketing, and other cross-functional partners to create a seamless customer experience.
Apply coaching, test new approaches, and continuously improve conversion through iteration and data-driven insights.
What We’re Looking For
Growth mindset: You take initiative, learn quickly, and build your own path to success.
Coachability: You actively seek feedback and apply it to improve your performance.
Quality-focused: You care about creating pipeline that moves forward — not just generating activity.
Customer-focused: You’re curious about people and organizations and can connect their challenges to meaningful solutions.
Prioritization: You can effectively balance inbound demand with proactive outbound prospecting and know where to focus your time.
Team-first: You collaborate openly with SDR peers and your Drive Team partners.
Problem solving: You overcome objections and tailor your approach to each prospect and account.
Resilience & persistence: You stay strategic and intentional through rejection, changing priorities, and longer sales cycles.
Time management: You prioritize effectively, manage competing demands, and consistently follow through.
Qualifications
Experience in sales development, outbound prospecting, inbound lead qualification, or a similar customer-facing sales role.
Ability to work in-person from our Salt Lake City office at least 2 days a week
Strong written and verbal communication skills.
Comfort working across both inbound and outbound sales motions.
Comfort working in modern sales tools and workflows, including: Salesforce, Outreach, Demandbase, LinkedIn Sales Navigator, Zoom, Slack and Google Suite
Ability to work independently in a remote environment while staying aligned to shared goals.
Track record of meeting goals and driving outcomes.
Success in This Role Looks Like
Consistently generating high-quality pipeline through a balanced inbound and outbound approach.
Effectively prioritizing inbound demand and proactive prospecting based on territory needs, buyer intent, and account potential.
Strong territory ownership, including consistent account coverage and thoughtful prioritization.
Strong Drive Team partnership through shared strategy, consistent follow-up, and high-quality handoffs.
Discovery conversations that lead to meaningful buyer engagement and clear next steps.
Personalized messaging that resonates with prospects and improves conversion over time.
A strong buyer experience from the first interaction through handoff to the Sales Rep.
Accurate CRM hygiene and dependable territory coverage.
Continuous improvement through coaching, experimentation, and data-driven decision making.
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\nHybrid Sales Development Representative\n\n \n\nAt Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\n \n\nWe’re looking for a Hybrid Sales Development Representative (SDR) to generate qualified pipeline across both inbound and outbound sales motions within an assigned territory. As a Hybrid SDR, you will own the front end of the customer journey for your territory. You’ll respond to and qualify inbound interest while proactively prospecting into organizations and accounts that align with our ideal customer profile. You’ll partner closely with your dedicated Drive Team, including a Sales Rep and Customer Success Manager (CSM), to develop territory strategy, prioritize accounts, create meaningful sales conversations, and generate high-quality pipeline.\n\n \n\nSDRs at Instructure are often the first impression a prospective customer has of our company. This role requires strong communication, curiosity, and storytelling. You’ll seek to understand each customer’s unique context, uncover pain points, and connect the right Instructure solutions directly to their goals. Our best SDRs create value through thoughtful discovery and personalized engagement — not just activity.\n\n \n\nYour Focus Area\n\n \n\n - Higher Education: Support colleges and universities by understanding institutional priorities and learner needs. Engage both inbound prospects and proactively prospect across your assigned territory, using clear communication and thoughtful discovery to connect solutions to the outcomes that matter most for students, faculty, and administrators.\n\n \n\nWhat You’ll Do\n\n \n\n - Own pipeline generation across an assigned territory, balancing inbound leads and proactive outbound prospecting based on business priorities and buyer intent.\n\n - Respond quickly and thoughtfully to inbound interest, qualifying prospects, understanding their needs, and determining the appropriate next step.\n\n - Proactively prospect into accounts and organizations within your territory that align with our ideal customer profile.\n\n - Partner directly with your Drive Team to develop territory and account strategies, prioritize opportunities, and align on follow-up plans.\n\n - Execute personalized outreach across email, phone, and social channels using a research-based, value-driven approach.\n\n - Deliver a strong buyer experience through clear communication, thoughtful storytelling, and relevant discovery.\n\n - Run discovery conversations that uncover customer goals, challenges, and priorities, then connect those needs to relevant Instructure solutions.\n\n - Generate pipeline that becomes qualified pipeline — validated by the Sales Rep and moved into active working pipeline.\n\n - Prioritize prospects based on inbound intent, account potential, engagement, territory priorities, and other relevant signals.\n\n - Build personalized messaging and sequences that reflect buyer context, industry language, and account priorities.\n\n - Maintain strong CRM hygiene and accurate activity tracking to support reporting, forecasting, and effective territory coverage.\n\n - Collaborate closely with Sales, Customer Success, Marketing, and other cross-functional partners to create a seamless customer experience.\n\n - Apply coaching, test new approaches, and continuously improve conversion through iteration and data-driven insights.\n\n \n\nWhat We’re Looking For\n\n \n\n - Growth mindset: You take initiative, learn quickly, and build your own path to success.\n\n - Coachability: You actively seek feedback and apply it to improve your performance.\n\n - Quality-focused: You care about creating pipeline that moves forward — not just generating activity.\n\n - Customer-focused: You’re curious about people and organizations and can connect their challenges to meaningful solutions.\n\n - Prioritization: You can effectively balance inbound demand with proactive outbound prospecting and know where to focus your time.\n\n - Team-first: You collaborate openly with SDR peers and your Drive Team partners.\n\n - Problem solving: You overcome objections and tailor your approach to each prospect and account.\n\n - Resilience & persistence: You stay strategic and intentional through rejection, changing priorities, and longer sales cycles.\n\n - Time management: You prioritize effectively, manage competing demands, and consistently follow through.\n\n \n\nQualifications\n\n \n\n - Experience in sales development, outbound prospecting, inbound lead qualification, or a similar customer-facing sales role.\n\n - Ability to work in-person from our Salt Lake City office at least 2 days a week\n\n - Strong written and verbal communication skills.\n\n - Comfort working across both inbound and outbound sales motions.\n\n - Comfort working in modern sales tools and workflows, including: Salesforce, Outreach, Demandbase, LinkedIn Sales Navigator, Zoom, Slack and Google Suite\n\n - Ability to work independently in a remote environment while staying aligned to shared goals.\n\n - Track record of meeting goals and driving outcomes.\n\n \n\nSuccess in This Role Looks Like\n\n \n\n - Consistently generating high-quality pipeline through a balanced inbound and outbound approach.\n\n - Effectively prioritizing inbound demand and proactive prospecting based on territory needs, buyer intent, and account potential.\n\n - Strong territory ownership, including consistent account coverage and thoughtful prioritization.\n\n - Strong Drive Team partnership through shared strategy, consistent follow-up, and high-quality handoffs.\n\n - Discovery conversations that lead to meaningful buyer engagement and clear next steps.\n\n - Personalized messaging that resonates with prospects and improves conversion over time.\n\n - A strong buyer experience from the first interaction through handoff to the Sales Rep.\n\n - Accurate CRM hygiene and dependable territory coverage.\n\n - Continuous improvement through coaching, experimentation, and data-driven decision making.\n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":"$52,530 – $61,800 • Offers Commission","scrapeableCompensationSalarySummary":"$52,530 - $61,800","compensationTiers":[{"id":"47adfa8f-eb7a-41db-9e03-267cb14db831","tierSummary":"$52,530 – $61,800 • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"8958f995-ee09-494f-a634-606470eb33f2","summary":"$52,530 – $61,800","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":52530,"maxValue":61800},{"id":"0da1a9b2-b1e6-4e08-a549-651afc51eaa7","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":52530,"maxValue":61800},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null}]}},{"id":"8f1ab627-5d41-43d1-969c-e2ea29053bf0","title":"Customer Success Manager, APAC","department":"Client Services","team":"Customer Success","employmentType":"FullTime","location":"Australia","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-08-19T05:43:14.000+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Australia"}},"jobUrl":"https://jobs.ashbyhq.com/instructure/8f1ab627-5d41-43d1-969c-e2ea29053bf0","applyUrl":"https://jobs.ashbyhq.com/instructure/8f1ab627-5d41-43d1-969c-e2ea29053bf0/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
Customer Success Manager, APAC
Customer Success Managers are part of Instructure’s Customer Success team and act as trusted partners to our customers.
In this role, you’ll own the customer relationship across a portfolio of education customers in Asia, helping them realise measurable value from the Instructure ecosystem, achieve their strategic goals, and build a strong foundation for long-term success. You’ll take a consultative, proactive approach: understanding each customer’s priorities, bringing structure to their success journey, identifying risk early, supporting renewal readiness, and recognising opportunities for growth. Success in this role is measured through customer outcomes, value realisation, strong relationships, retention, and growth.
Partnering with customers across Australia and New Zealand in the Education sector, acting as a trusted advisor and taking ownership of the overall customer relationship and outcomes.
Building strategic, multi-threaded relationships across customer organisations, including champions, decision-makers and executive stakeholders.
Developing a deep understanding of each customer’s strategic priorities, business drivers and challenges, and translating these into clear success plans, measurable outcomes and value.
Driving adoption and value realisation across the Instructure ecosystem, helping customers use our products and services to achieve their institutional goals.
Owning customer renewal readiness and confidence, proactively identifying risk, changes in sentiment and barriers to long-term success well ahead of renewal.
Identifying, qualifying and progressing growth opportunities aligned to customer priorities, partnering closely with Sales and Renewals to support expansion.
Leading purposeful customer engagements including strategic planning, value reviews and executive conversations, with clear outcomes and next steps.
Coordinating effectively across Support, Services, Product, Sales and other internal teams to resolve customer challenges and progress customer outcomes.
Advocating for customers by providing meaningful insight and feedback to Product and Engineering that helps improve the customer experience and our solutions.
Maintaining clear visibility of customer strategy, risk, opportunities, actions and next steps through disciplined use of our Customer Success systems and processes.
Contributing to cross-functional initiatives that improve the way Customer Success operates across APAC.
Strong empathy and curiosity, with the ability to understand customer needs and communicate complex topics in an authentic, practical and relatable way.
A strong sense of ownership and accountability, with the ability to identify what needs to happen, form a clear recommendation and drive actions through to an outcome.
Commercial awareness and confidence discussing customer value, renewal risk and growth opportunities.
Experience building trusted relationships across multiple stakeholder levels, including senior and executive stakeholders.
Strong strategic thinking combined with the operational discipline required to manage a portfolio of customers effectively.
Sound judgement and prioritisation skills, with the ability to focus effort where it will have the greatest customer and commercial impact.
Clear and concise written and verbal English communication skills, with the ability to adapt your communication style to different audiences.
Enthusiasm for education and technology, with demonstrated technical aptitude and an ability to learn new products and concepts quickly.
Experience using CRM, Customer Success or project management tools to manage customer activity, workflows and portfolio visibility.
A results-driven mindset and a willingness to learn, collaborate and operate effectively in a dynamic environment.
Experience in education or Educational Technology would be highly regarded.
At least 2-4 years of experience in Customer Success, Account Management or a related customer-facing SaaS role, ideally within Educational Technology.
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\nCustomer Success Manager, APAC\n\n\n\nCustomer Success Managers are part of Instructure’s Customer Success team and act as trusted partners to our customers.\n\nIn this role, you’ll own the customer relationship across a portfolio of education customers in Asia, helping them realise measurable value from the Instructure ecosystem, achieve their strategic goals, and build a strong foundation for long-term success. You’ll take a consultative, proactive approach: understanding each customer’s priorities, bringing structure to their success journey, identifying risk early, supporting renewal readiness, and recognising opportunities for growth. Success in this role is measured through customer outcomes, value realisation, strong relationships, retention, and growth.\n\n\n\n\nAS A CSM YOU WILL BE:\n\n - Partnering with customers across Australia and New Zealand in the Education sector, acting as a trusted advisor and taking ownership of the overall customer relationship and outcomes.\n\n - Building strategic, multi-threaded relationships across customer organisations, including champions, decision-makers and executive stakeholders.\n\n - Developing a deep understanding of each customer’s strategic priorities, business drivers and challenges, and translating these into clear success plans, measurable outcomes and value.\n\n - Driving adoption and value realisation across the Instructure ecosystem, helping customers use our products and services to achieve their institutional goals.\n\n - Owning customer renewal readiness and confidence, proactively identifying risk, changes in sentiment and barriers to long-term success well ahead of renewal.\n\n - Identifying, qualifying and progressing growth opportunities aligned to customer priorities, partnering closely with Sales and Renewals to support expansion.\n\n - Leading purposeful customer engagements including strategic planning, value reviews and executive conversations, with clear outcomes and next steps.\n\n - Coordinating effectively across Support, Services, Product, Sales and other internal teams to resolve customer challenges and progress customer outcomes.\n\n - Advocating for customers by providing meaningful insight and feedback to Product and Engineering that helps improve the customer experience and our solutions.\n\n - Maintaining clear visibility of customer strategy, risk, opportunities, actions and next steps through disciplined use of our Customer Success systems and processes.\n\n - Contributing to cross-functional initiatives that improve the way Customer Success operates across APAC.\n\n\nIDEALLY, YOU WILL HAVE:\n\n - Strong empathy and curiosity, with the ability to understand customer needs and communicate complex topics in an authentic, practical and relatable way.\n\n - A strong sense of ownership and accountability, with the ability to identify what needs to happen, form a clear recommendation and drive actions through to an outcome.\n\n - Commercial awareness and confidence discussing customer value, renewal risk and growth opportunities.\n\n - Experience building trusted relationships across multiple stakeholder levels, including senior and executive stakeholders.\n\n - Strong strategic thinking combined with the operational discipline required to manage a portfolio of customers effectively.\n\n - Sound judgement and prioritisation skills, with the ability to focus effort where it will have the greatest customer and commercial impact.\n\n - Clear and concise written and verbal English communication skills, with the ability to adapt your communication style to different audiences.\n\n - Enthusiasm for education and technology, with demonstrated technical aptitude and an ability to learn new products and concepts quickly.\n\n - Experience using CRM, Customer Success or project management tools to manage customer activity, workflows and portfolio visibility.\n\n - A results-driven mindset and a willingness to learn, collaborate and operate effectively in a dynamic environment.\n\n - Experience in education or Educational Technology would be highly regarded.\n\n - At least 2-4 years of experience in Customer Success, Account Management or a related customer-facing SaaS role, ideally within Educational Technology.\n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"8a2f61df-c219-45b2-b5c8-fa85b775221c","title":"Automation Specialist, Customer Success","department":"Client Services","team":"Customer Success","employmentType":"FullTime","location":"Manila, Philippines (remote)","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-08-26T05:30:30.371+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Philippines"}},"jobUrl":"https://jobs.ashbyhq.com/instructure/8a2f61df-c219-45b2-b5c8-fa85b775221c","applyUrl":"https://jobs.ashbyhq.com/instructure/8a2f61df-c219-45b2-b5c8-fa85b775221c/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
We are looking for an Automation Specialist, Customer Success (Inbound) who does more than answer the queue. We need someone who looks at how we work and asks how to make it faster, smarter, and less repetitive. This role is the first line of defense for our global customers, and it requires treating the inbound queue as a workflow to improve, rather than a stack of email to clear.
You’ll manage reactive volume for our digital segment, triage non-technical requests, and spot “at-risk” signals in customer communications. Just as important, you’ll bring ideas for automating the repetitive parts of that work and help build them, using our existing tools (Salesforce, Gainsight, and Front) alongside AI tools already available to you (Claude, Gemini, Rovo, and our in-built Slackbot).
What you will be doing:
Bring and pilot automation ideas: spot repetitive, high-volume patterns in the queue (triage, tagging, routing, drafting) and propose or build automations using Salesforce, Gainsight, Front, and AI tools like Claude, Gemini, Rovo, or Slackbot to handle them.
Use AI-powered tools daily to synthesize customer context and speed up the resolution of complex inquiries, moving beyond manual lookups.
Triage incoming requests to distinguish between support issues, strategic adoption blockers, and commercial opportunities.
Identify \"at-risk\" customers based on sentiment and inquiry type, escalating to leadership or specialized teams when necessary to prevent churn.
Guide customers to existing self-service resources (Community, Knowledge Base, Toolkits) to foster independence and faster time-to-value.
Utilize internal AI agents and Knowledge Base tools to retrieve answers efficiently and assist in drafting accurate, empathetic responses.
Own communication in the Customer Success inbound queue (email/slack/Jira), acting as the primary point of contact for non-technical customer inquiries.
Maintain accurate records of customer interactions in Salesforce and Gainsight to ensure a complete view of customer health.
Collaborate with the Finance and AR teams to quickly resolve billing or administrative blockers that frustrate customers.
Identify trends in inbound questions, turn recurring ones into automated responses, macros, or workflow rules the whole team can reuse, and share the pattern with the Content team for future toolkit creation.
Review and analyze the customer base to identify and surface growth opportunities to the Sales Account Executive based on inbound signals.
Here is what you will need to know/have: Successful candidates will have the following education, experience, and skills:
College degree (Bachelor or equivalent)
AI & Tech Savvy: Demonstrated ability to use AI and automation tools to streamline workflows, process information, and increase personal efficiency.
Exceptional communication skills, both written and verbal, with a focus on empathy and clarity
Capacity to set correct expectations and manage issues to completion under time pressure
Strong problem-solving skills with the ability to \"triage\" complex situations quickly
Multitask and prioritize tasks in a changing environment
Strong team mentality, utilizing internal and external resources strategically and tactically
Desired Experience, but not required
Experience in a high-volume customer-facing role (Support, Success, or Account Management)
Proficiency in CRM systems (Salesforce) and ticketing platforms
Customer-facing experience within the EdTech industry or other software companies
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\n\nAUTOMATION SPECIALIST, CUSTOMER SUCCESS (INBOUND)\n\nAt Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\nWe are looking for an Automation Specialist, Customer Success (Inbound) who does more than answer the queue. We need someone who looks at how we work and asks how to make it faster, smarter, and less repetitive. This role is the first line of defense for our global customers, and it requires treating the inbound queue as a workflow to improve, rather than a stack of email to clear.\n\nYou’ll manage reactive volume for our digital segment, triage non-technical requests, and spot “at-risk” signals in customer communications. Just as important, you’ll bring ideas for automating the repetitive parts of that work and help build them, using our existing tools (Salesforce, Gainsight, and Front) alongside AI tools already available to you (Claude, Gemini, Rovo, and our in-built Slackbot).\n\n\n\nWhat you will be doing:\n\n - Bring and pilot automation ideas: spot repetitive, high-volume patterns in the queue (triage, tagging, routing, drafting) and propose or build automations using Salesforce, Gainsight, Front, and AI tools like Claude, Gemini, Rovo, or Slackbot to handle them.\n\n - Use AI-powered tools daily to synthesize customer context and speed up the resolution of complex inquiries, moving beyond manual lookups.\n\n - Triage incoming requests to distinguish between support issues, strategic adoption blockers, and commercial opportunities.\n\n - Identify \"at-risk\" customers based on sentiment and inquiry type, escalating to leadership or specialized teams when necessary to prevent churn.\n\n - Guide customers to existing self-service resources (Community, Knowledge Base, Toolkits) to foster independence and faster time-to-value.\n\n - Utilize internal AI agents and Knowledge Base tools to retrieve answers efficiently and assist in drafting accurate, empathetic responses.\n\n - Own communication in the Customer Success inbound queue (email/slack/Jira), acting as the primary point of contact for non-technical customer inquiries.\n\n - Maintain accurate records of customer interactions in Salesforce and Gainsight to ensure a complete view of customer health.\n\n - Collaborate with the Finance and AR teams to quickly resolve billing or administrative blockers that frustrate customers.\n\n - Identify trends in inbound questions, turn recurring ones into automated responses, macros, or workflow rules the whole team can reuse, and share the pattern with the Content team for future toolkit creation.\n\n - Review and analyze the customer base to identify and surface growth opportunities to the Sales Account Executive based on inbound signals.\n \n \n\nHere is what you will need to know/have: Successful candidates will have the following education, experience, and skills:\n\n - College degree (Bachelor or equivalent)\n\n - AI & Tech Savvy: Demonstrated ability to use AI and automation tools to streamline workflows, process information, and increase personal efficiency.\n\n - Exceptional communication skills, both written and verbal, with a focus on empathy and clarity\n\n - Capacity to set correct expectations and manage issues to completion under time pressure\n\n - Strong problem-solving skills with the ability to \"triage\" complex situations quickly\n\n - Multitask and prioritize tasks in a changing environment\n\n - Strong team mentality, utilizing internal and external resources strategically and tactically\n \n \n\nDesired Experience, but not required\n\n - Experience in a high-volume customer-facing role (Support, Success, or Account Management)\n\n - Proficiency in CRM systems (Salesforce) and ticketing platforms\n\n - Customer-facing experience within the EdTech industry or other software companies\n\n\n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"b2b13fea-9818-4ced-985c-8292547c7354","title":"Senior Machine Learning Engineer, Learner Modeling","department":"Research & Development","team":"Engineering","employmentType":"FullTime","location":"Budapest, Hungary","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-24T12:54:04.622+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Central Hungary","addressCountry":"Hungary","addressLocality":"Budapest"}},"jobUrl":"https://jobs.ashbyhq.com/instructure/b2b13fea-9818-4ced-985c-8292547c7354","applyUrl":"https://jobs.ashbyhq.com/instructure/b2b13fea-9818-4ced-985c-8292547c7354/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
Our AI team is where a lot of that gets built: applying advanced AI to real problems in learning, and turning research into product capabilities that educators and students use every day.
We're looking for a Senior Machine Learning Engineer to build and own the learner models behind our mastery and progression capabilities. You'll design the models, build the pipelines that train and score them, and own their quality once they're running in production.
You'll partner with our learning scientists on what these models should measure, and with our infrastructure team on deployment and operations.
Design and build learner models, including knowledge tracing and longitudinal approaches, that power mastery and progression features surfaced to learners and educators
Shape the data foundation for learner modeling: define which signals matter, and build the datasets your models depend on
Translate mastery and progression definitions into model targets and evaluation criteria, working with learning scientists and product partners
Build estimation and scoring approaches that hold up on sparse, noisy, and evolving behavioral data
Own your models in production: training and scoring pipelines, testing, versioning, and monitoring quality once they're live
Explain model behavior, assumptions, and limitations clearly to product, engineering, and learning partners
Six or more years in applied machine learning, machine learning engineering, or applied research, with ownership of models shipped into real products
Depth in at least one of: sequence modeling, latent-variable or probabilistic modeling, temporal modeling, Bayesian methods, or calibration of model outputs, applied to data that changes over time
Strong Python and production engineering skills: you write the pipelines that train and score your models, and you've shipped models that run on a schedule and serve predictions to real users
Strong evaluation instincts around calibration, uncertainty, stability, fairness, interpretability, and validation strategy
Experience with recommender systems, user-state modeling, or personalization at scale
Experience with knowledge tracing, psychometrics, educational measurement, or adaptive learning systems
Experience combining structured knowledge representations, such as skills, standards, or concept graphs, with learner models
Experience designing experiments or observational validation strategies to test whether a model reflects reality
Onsite Collaboration Requirement: This role requires working onsite on Tuesday and Wednesday, with Thursday strongly encouraged as part of our company’s in-person collaboration model.
Join us and help shape the future of education by turning cutting-edge AI into reliable product capabilities.
At Instructure, we're on a mission to help educators and students learn together, anytime, anywhere, and however works best. You'll join our research-driven team tackling education's biggest challenges with cutting-edge technology.
We value diversity, creativity, and passion, and invest in our teams through mentorship, hack weeks, internal conferences, and a culture where innovation thrives. Here, you'll have the chance to build the next generation of LMS features that make a real impact on students and teachers, and do it in a collaborative, supportive environment that encourages experimentation and growth.
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\nOur AI team is where a lot of that gets built: applying advanced AI to real problems in learning, and turning research into product capabilities that educators and students use every day.\n\nWe're looking for a Senior Machine Learning Engineer to build and own the learner models behind our mastery and progression capabilities. You'll design the models, build the pipelines that train and score them, and own their quality once they're running in production.\n\nYou'll partner with our learning scientists on what these models should measure, and with our infrastructure team on deployment and operations.\n\n\n\n\nWHAT YOU'LL DO\n\n - Design and build learner models, including knowledge tracing and longitudinal approaches, that power mastery and progression features surfaced to learners and educators\n\n - Shape the data foundation for learner modeling: define which signals matter, and build the datasets your models depend on\n\n - Translate mastery and progression definitions into model targets and evaluation criteria, working with learning scientists and product partners\n\n - Build estimation and scoring approaches that hold up on sparse, noisy, and evolving behavioral data\n\n - Own your models in production: training and scoring pipelines, testing, versioning, and monitoring quality once they're live\n\n - Explain model behavior, assumptions, and limitations clearly to product, engineering, and learning partners\n \n \n\n\nWHAT YOU'LL NEED\n\n - Six or more years in applied machine learning, machine learning engineering, or applied research, with ownership of models shipped into real products\n\n - Depth in at least one of: sequence modeling, latent-variable or probabilistic modeling, temporal modeling, Bayesian methods, or calibration of model outputs, applied to data that changes over time\n\n - Strong Python and production engineering skills: you write the pipelines that train and score your models, and you've shipped models that run on a schedule and serve predictions to real users\n\n - Strong evaluation instincts around calibration, uncertainty, stability, fairness, interpretability, and validation strategy\n \n \n\n\nIT WOULD BE A BONUS IF YOU HAD\n\n - Experience with recommender systems, user-state modeling, or personalization at scale\n\n - Experience with knowledge tracing, psychometrics, educational measurement, or adaptive learning systems\n\n - Experience combining structured knowledge representations, such as skills, standards, or concept graphs, with learner models\n\n - Experience designing experiments or observational validation strategies to test whether a model reflects reality\n\nOnsite Collaboration Requirement: This role requires working onsite on Tuesday and Wednesday, with Thursday strongly encouraged as part of our company’s in-person collaboration model.\n\n\n\n\nWHY JOIN US\n\nJoin us and help shape the future of education by turning cutting-edge AI into reliable product capabilities.\n\nAt Instructure, we're on a mission to help educators and students learn together, anytime, anywhere, and however works best. You'll join our research-driven team tackling education's biggest challenges with cutting-edge technology.\n\nWe value diversity, creativity, and passion, and invest in our teams through mentorship, hack weeks, internal conferences, and a culture where innovation thrives. Here, you'll have the chance to build the next generation of LMS features that make a real impact on students and teachers, and do it in a collaborative, supportive environment that encourages experimentation and growth.\n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":"HUF 1.5M – HUF 2.2M per month","scrapeableCompensationSalarySummary":null,"compensationTiers":[{"id":"858a5b1b-5fb6-45e9-afba-d236081807cd","tierSummary":"HUF 1.5M – HUF 2.2M per month","title":null,"additionalInformation":null,"components":[{"id":"a4c0a326-3afb-4771-9454-8d7fd251936d","summary":"HUF 1.5M – HUF 2.2M per month","compensationType":"Salary","interval":"1 MONTH","currencyCode":"HUF","minValue":1500000,"maxValue":2200000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 MONTH","currencyCode":"HUF","minValue":1500000,"maxValue":2200000}]}},{"id":"bd3ccf27-fe4b-4382-a446-fd735a277e57","title":"Senior Infrastructure Engineer, AI/ML Systems","department":"Research & Development","team":"Engineering","employmentType":"FullTime","location":"Budapest, Hungary","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-24T13:07:44.277+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Central Hungary","addressCountry":"Hungary","addressLocality":"Budapest"}},"jobUrl":"https://jobs.ashbyhq.com/instructure/bd3ccf27-fe4b-4382-a446-fd735a277e57","applyUrl":"https://jobs.ashbyhq.com/instructure/bd3ccf27-fe4b-4382-a446-fd735a277e57/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
Our AI team is where a lot of that gets built: applying advanced AI to real problems in learning, and turning research into product capabilities that educators and students use every day.
This is a hands-on delivery role. You'll build the deployment path that takes models and AI services from prototype to production, and you'll keep them running once they're there. You'll be one of two engineers who own infrastructure for this team, which means wide scope, real ownership, and direct influence over how we build.
You'll work closely with data scientists, applied AI engineers, and product partners to turn advanced AI ideas into reliable product capabilities used at scale.
Build and operate deployment pipelines for AI services, covering CI/CD, infrastructure-as-code, environment promotion, and rollback
Deploy and operate model serving, batch scoring, and orchestration pipelines across development, staging, and production
Partner with data scientists and applied AI engineers to take prototypes into production, including system design for net-new services
Own production reliability for AI services: monitoring, alerting, debugging, performance, and cost
Spot repeated patterns and turn them into reusable templates, so the team can ship its second and third variant of something without rebuilding it
Six or more years in infrastructure, DevOps, platform, or ML engineering, with ownership of systems running in production
Deep hands-on experience across a wide range of AWS services, including compute, networking, storage, deployment, and monitoring
Infrastructure-as-code experience (Terraform, CDK, or CloudFormation)
Experience with containers and modern deployment patterns (Docker required, Kubernetes or ECS/EKS a plus), applied to CI/CD pipelines you've designed and operated for production services
Experience with orchestration and workflow tooling (Airflow, Dagster, Argo, Step Functions, or similar)
Comfort working through ambiguity and collaborating directly with data scientists and researchers
Experience with ML platform components and data pipeline orchestration at scale
Experience running LLM-based or retrieval-based systems in production
Experience operating specialized data stores, including graph databases
Experience building internal tooling, templates, or reference implementations that other engineers adopted
Onsite Collaboration Requirement: This role requires working onsite on Tuesday and Wednesday, with Thursday strongly encouraged as part of our company’s in-person collaboration model.
Join us and help shape the future of education by turning cutting-edge AI into reliable product capabilities.
At Instructure, we're on a mission to help educators and students learn together, anytime, anywhere, and however works best. You'll join our research-driven team tackling education's biggest challenges with cutting-edge technology.
We value diversity, creativity, and passion, and invest in our teams through mentorship, hack weeks, internal conferences, and a culture where innovation thrives. Here, you'll have the chance to build the next generation of LMS features that make a real impact on students and teachers, and do it in a collaborative, supportive environment that encourages experimentation and growth.
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\nOur AI team is where a lot of that gets built: applying advanced AI to real problems in learning, and turning research into product capabilities that educators and students use every day.\n\nThis is a hands-on delivery role. You'll build the deployment path that takes models and AI services from prototype to production, and you'll keep them running once they're there. You'll be one of two engineers who own infrastructure for this team, which means wide scope, real ownership, and direct influence over how we build.\n\nYou'll work closely with data scientists, applied AI engineers, and product partners to turn advanced AI ideas into reliable product capabilities used at scale.\n\n\n\n\nWHAT YOU'LL DO\n\n - Build and operate deployment pipelines for AI services, covering CI/CD, infrastructure-as-code, environment promotion, and rollback\n\n - Deploy and operate model serving, batch scoring, and orchestration pipelines across development, staging, and production\n\n - Partner with data scientists and applied AI engineers to take prototypes into production, including system design for net-new services\n\n - Own production reliability for AI services: monitoring, alerting, debugging, performance, and cost\n\n - Spot repeated patterns and turn them into reusable templates, so the team can ship its second and third variant of something without rebuilding it\n \n \n\n\nWHAT YOU'LL NEED\n\n - Six or more years in infrastructure, DevOps, platform, or ML engineering, with ownership of systems running in production\n\n - Deep hands-on experience across a wide range of AWS services, including compute, networking, storage, deployment, and monitoring\n\n - Infrastructure-as-code experience (Terraform, CDK, or CloudFormation)\n\n - Experience with containers and modern deployment patterns (Docker required, Kubernetes or ECS/EKS a plus), applied to CI/CD pipelines you've designed and operated for production services\n\n - Experience with orchestration and workflow tooling (Airflow, Dagster, Argo, Step Functions, or similar)\n\n - Comfort working through ambiguity and collaborating directly with data scientists and researchers\n \n \n\n\nIT WOULD BE A BONUS IF YOU HAD\n\n - Experience with ML platform components and data pipeline orchestration at scale\n\n - Experience running LLM-based or retrieval-based systems in production\n\n - Experience operating specialized data stores, including graph databases\n\n - Experience building internal tooling, templates, or reference implementations that other engineers adopted\n\n\n\nOnsite Collaboration Requirement: This role requires working onsite on Tuesday and Wednesday, with Thursday strongly encouraged as part of our company’s in-person collaboration model.\n\n \n\n\n\n\nWHY JOIN US\n\nJoin us and help shape the future of education by turning cutting-edge AI into reliable product capabilities.\n\nAt Instructure, we're on a mission to help educators and students learn together, anytime, anywhere, and however works best. You'll join our research-driven team tackling education's biggest challenges with cutting-edge technology.\n\nWe value diversity, creativity, and passion, and invest in our teams through mentorship, hack weeks, internal conferences, and a culture where innovation thrives. Here, you'll have the chance to build the next generation of LMS features that make a real impact on students and teachers, and do it in a collaborative, supportive environment that encourages experimentation and growth.\n\n\n\n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":"HUF 1.5M – HUF 2.2M per month","scrapeableCompensationSalarySummary":null,"compensationTiers":[{"id":"381d5471-9b57-42b9-9914-08b90941bc3a","tierSummary":"HUF 1.5M – HUF 2.2M per month","title":null,"additionalInformation":null,"components":[{"id":"2b4f72e1-8ab4-4186-a296-856953963edc","summary":"HUF 1.5M – HUF 2.2M per month","compensationType":"Salary","interval":"1 MONTH","currencyCode":"HUF","minValue":1500000,"maxValue":2200000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 MONTH","currencyCode":"HUF","minValue":1500000,"maxValue":2200000}]}},{"id":"664fc720-1c4f-4406-8b40-c7276f53bd2c","title":"Senior Software Engineer, Data","department":"Research & Development","team":"Engineering","employmentType":"FullTime","location":"Budapest, Hungary","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-24T13:09:12.138+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Central Hungary","addressCountry":"Hungary","addressLocality":"Budapest"}},"jobUrl":"https://jobs.ashbyhq.com/instructure/664fc720-1c4f-4406-8b40-c7276f53bd2c","applyUrl":"https://jobs.ashbyhq.com/instructure/664fc720-1c4f-4406-8b40-c7276f53bd2c/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
Our AI team is where a lot of that gets built: applying advanced AI to real problems in learning, and turning research into product capabilities that educators and students use every day.
We're building the data platform behind our AI features: the models, pipelines, and services that hold the data those features depend on. This role owns it in production.
You’ll design the data models, build the services and pipelines that keep them current, and ensure they remain reliable as usage and complexity grow. This is backend and data engineering for systems where getting the structure of the data right is the core challenge.
You'll work alongside data scientists and applied AI engineers who build on what you own, and with our infrastructure team on deployment and operations.
Own the data models and storage architecture behind our AI systems, across relational, graph, and retrieval-oriented data
Build and operate the APIs, backend services, and pipelines that keep that data current and accessible
Design reliable ingestion and update workflows, including incremental processing, schema changes, and safe backfills
Own data correctness, query performance, and scalability as volume and complexity grow
Turn prototypes into production-ready data services, scoring workflows, and retrieval components
Diagnose production issues and improve reliability, observability, and operational efficiency
Six or more years of experience building and operating production backend, data, or distributed systems
Strong production Python and SQL, including experience building APIs, designing schemas, optimizing queries, and working with large or complex datasets
Deep experience with relational data systems and strong judgment about when graph or other specialized databases are the right choice
Experience building reliable ingestion and update pipelines, including incremental processing, data-quality checks, schema changes, and safe backfills
Experience designing production services with clear API contracts, versioning, error handling, and performance considerations
Hands-on experience deploying and operating services in AWS using containers, CI/CD, monitoring, and production debugging tools
Strong engineering practices around testing, code review, observability, documentation, and maintaining systems that other teams depend on
Deep experience operating a graph database in production, including traversal performance and query tuning at scale
Experience with versioned, bitemporal, or event-sourced data systems
Experience with vector search or semantic retrieval components (pgvector, OpenSearch, Pinecone, or similar)
Experience with multi-tenant data design and per-tenant isolation
Onsite Collaboration Requirement: This role requires working onsite on Tuesday and Wednesday, with Thursday strongly encouraged as part of our company’s in-person collaboration model.
Join us and help shape the future of education by turning cutting-edge AI into reliable product capabilities.
At Instructure, we're on a mission to help educators and students learn together, anytime, anywhere, and however works best. You'll join our research-driven team tackling education's biggest challenges with cutting-edge technology.
We value diversity, creativity, and passion, and invest in our teams through mentorship, hack weeks, internal conferences, and a culture where innovation thrives. Here, you'll have the chance to build the next generation of LMS features that make a real impact on students and teachers, and do it in a collaborative, supportive environment that encourages experimentation and growth.
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\nOur AI team is where a lot of that gets built: applying advanced AI to real problems in learning, and turning research into product capabilities that educators and students use every day.\n\nWe're building the data platform behind our AI features: the models, pipelines, and services that hold the data those features depend on. This role owns it in production.\n\nYou’ll design the data models, build the services and pipelines that keep them current, and ensure they remain reliable as usage and complexity grow. This is backend and data engineering for systems where getting the structure of the data right is the core challenge.\n\nYou'll work alongside data scientists and applied AI engineers who build on what you own, and with our infrastructure team on deployment and operations.\n\n\n\n\nWHAT YOU'LL DO\n\n - Own the data models and storage architecture behind our AI systems, across relational, graph, and retrieval-oriented data\n\n - Build and operate the APIs, backend services, and pipelines that keep that data current and accessible\n\n - Design reliable ingestion and update workflows, including incremental processing, schema changes, and safe backfills\n\n - Own data correctness, query performance, and scalability as volume and complexity grow\n\n - Turn prototypes into production-ready data services, scoring workflows, and retrieval components\n\n - Diagnose production issues and improve reliability, observability, and operational efficiency\n\n\n\n\nWHAT YOU'LL NEED\n\n - Six or more years of experience building and operating production backend, data, or distributed systems\n\n - Strong production Python and SQL, including experience building APIs, designing schemas, optimizing queries, and working with large or complex datasets\n\n - Deep experience with relational data systems and strong judgment about when graph or other specialized databases are the right choice\n\n - Experience building reliable ingestion and update pipelines, including incremental processing, data-quality checks, schema changes, and safe backfills\n\n - Experience designing production services with clear API contracts, versioning, error handling, and performance considerations\n\n - Hands-on experience deploying and operating services in AWS using containers, CI/CD, monitoring, and production debugging tools\n\n - Strong engineering practices around testing, code review, observability, documentation, and maintaining systems that other teams depend on\n \n \n\n\nIT WOULD BE A BONUS IF YOU HAD\n\n - Deep experience operating a graph database in production, including traversal performance and query tuning at scale\n\n - Experience with versioned, bitemporal, or event-sourced data systems\n\n - Experience with vector search or semantic retrieval components (pgvector, OpenSearch, Pinecone, or similar)\n\n - Experience with multi-tenant data design and per-tenant isolation\n\n\n\nOnsite Collaboration Requirement: This role requires working onsite on Tuesday and Wednesday, with Thursday strongly encouraged as part of our company’s in-person collaboration model.\n\n \n\n\n\n\nWHY JOIN US\n\nJoin us and help shape the future of education by turning cutting-edge AI into reliable product capabilities.\n\nAt Instructure, we're on a mission to help educators and students learn together, anytime, anywhere, and however works best. You'll join our research-driven team tackling education's biggest challenges with cutting-edge technology.\n\nWe value diversity, creativity, and passion, and invest in our teams through mentorship, hack weeks, internal conferences, and a culture where innovation thrives. Here, you'll have the chance to build the next generation of LMS features that make a real impact on students and teachers, and do it in a collaborative, supportive environment that encourages experimentation and growth.\n\n\n\n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":"HUF 1.5M – HUF 2.2M per month","scrapeableCompensationSalarySummary":null,"compensationTiers":[{"id":"d0c44aa6-bcb8-41db-a6f3-91146e455cf9","tierSummary":"HUF 1.5M – HUF 2.2M per month","title":null,"additionalInformation":null,"components":[{"id":"b517d813-68f7-442c-85ef-cfd52702918a","summary":"HUF 1.5M – HUF 2.2M per month","compensationType":"Salary","interval":"1 MONTH","currencyCode":"HUF","minValue":1500000,"maxValue":2200000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 MONTH","currencyCode":"HUF","minValue":1500000,"maxValue":2200000}]}},{"id":"bd759a21-d370-4228-afb1-9d02716d0992","title":"Implementation Consultant, Digitary (Canada)","department":"General & Administration","team":"General & Administration","employmentType":"FullTime","location":"Canada","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-31T17:22:35.699+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Ontario"}},"jobUrl":"https://jobs.ashbyhq.com/instructure/bd759a21-d370-4228-afb1-9d02716d0992","applyUrl":"https://jobs.ashbyhq.com/instructure/bd759a21-d370-4228-afb1-9d02716d0992/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
Instructure's Implementation Consultants are responsible for managing multiple, fast-paced implementations of Instructure products across Canada. You will need strong project management skills, a deep understanding of our software (either currently held or quickly learned), and a passion for delivering the best possible customer experience. This position is remote.
What you will be doing
Manage implementation projects of standard complexity.
Assume the role of a customer’s trusted advisor during implementation.
Assist in defining project scope and customer objectives, involving all relevant stakeholders and ensuring technical feasibility.
Maintain detailed project plans to monitor and track progress, keeping all team members accountable for progress on assigned tasks.
Collaborate with Instructure’s CSM and engineering team to create XML document overlays.
Manage expectations with customers and internal resources.
Guide customers through technical requirements for SSO, API, and XML integrations.
Ensure all projects are delivered on time and within scope.
Track and manage milestones and tasks in Salesforce to support revenue recognition.
Report and escalate potential risks or issues to management as needed.
Deliver implementations in both English and French Canadian languages.
What you will need to know/have
Solid foundation in project management, technical support, and/or customer success (minimum 3 years).
Experience with project management methodologies (CAPM or PMP preferred, but not required).
Ability to rapidly identify options and develop a path forward when presented with customer challenges.
Experience translating technical concepts to non-technical users.
Exceptional organizational and communication skills (written, verbal, and presentational), plus obsessive attention to detail.
Ability to both give and take direction constructively, work effectively individually or as part of a team, and maintain a positive, collaborative attitude.
Bachelor’s degree in any field (or 5+ years relevant experience).
Ability to communicate effectively in English and Canadian French.
Understanding of SaaS and APIs.
Experience in the LMS industry, educational technology, and/or a fast-paced technical environment.
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\nInstructure's Implementation Consultants are responsible for managing multiple, fast-paced implementations of Instructure products across Canada. You will need strong project management skills, a deep understanding of our software (either currently held or quickly learned), and a passion for delivering the best possible customer experience. This position is remote.\n\n \n\nWhat you will be doing\n\n \n\n - Manage implementation projects of standard complexity.\n\n - Assume the role of a customer’s trusted advisor during implementation.\n\n - Assist in defining project scope and customer objectives, involving all relevant stakeholders and ensuring technical feasibility.\n\n - Maintain detailed project plans to monitor and track progress, keeping all team members accountable for progress on assigned tasks.\n\n - Collaborate with Instructure’s CSM and engineering team to create XML document overlays.\n\n - Manage expectations with customers and internal resources.\n\n - Guide customers through technical requirements for SSO, API, and XML integrations.\n\n - Ensure all projects are delivered on time and within scope.\n\n - Track and manage milestones and tasks in Salesforce to support revenue recognition.\n\n - Report and escalate potential risks or issues to management as needed.\n\n - Deliver implementations in both English and French Canadian languages.\n\n \n\nWhat you will need to know/have\n\n \n\n - Solid foundation in project management, technical support, and/or customer success (minimum 3 years).\n\n - Experience with project management methodologies (CAPM or PMP preferred, but not required).\n\n - Ability to rapidly identify options and develop a path forward when presented with customer challenges.\n\n - Experience translating technical concepts to non-technical users.\n\n - Exceptional organizational and communication skills (written, verbal, and presentational), plus obsessive attention to detail.\n\n - Ability to both give and take direction constructively, work effectively individually or as part of a team, and maintain a positive, collaborative attitude.\n\n - Bachelor’s degree in any field (or 5+ years relevant experience).\n\n - Ability to communicate effectively in English and Canadian French.\n\n - Understanding of SaaS and APIs.\n\n - Experience in the LMS industry, educational technology, and/or a fast-paced technical environment.\n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":"CA$80K – CA$101.5K","scrapeableCompensationSalarySummary":"CA$80K - CA$101.5K","compensationTiers":[{"id":"9096f9fe-2200-412d-b3a0-0fd5a2cb6f28","tierSummary":"CA$80K – CA$101.5K","title":null,"additionalInformation":null,"components":[{"id":"4bded10f-79b6-4040-b6b2-fa4620ae846b","summary":"CA$80K – CA$101.5K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"CAD","minValue":80000,"maxValue":101500}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"CAD","minValue":80000,"maxValue":101500}]}},{"id":"1969da9e-baff-4418-b40c-92d91a7bd34c","title":"Senior Revenue Operations Analyst","department":"General & Administration","team":"General & Administration","employmentType":"FullTime","location":"Budapest, Hungary","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-31T14:50:50.606+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Central Hungary","addressCountry":"Hungary","addressLocality":"Budapest"}},"jobUrl":"https://jobs.ashbyhq.com/instructure/1969da9e-baff-4418-b40c-92d91a7bd34c","applyUrl":"https://jobs.ashbyhq.com/instructure/1969da9e-baff-4418-b40c-92d91a7bd34c/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
Instructure is looking for a high-performing Revenue Operations Analyst to support our global Sales Operations function. Reporting to the Director of Planning and Analytics, this role partners across Business Units to deliver data-driven insights on bookings, pipeline health, and sales performance. You'll build the reporting and analysis that helps leadership make faster, better-informed decisions. You'll also support the Revenue Operations team on Annual Planning activities.
You'll work closely with Sales, Finance, and Revenue Operations teams to turn raw data into clear recommendations. The ideal candidate combines strong SQL and analytical skills with the judgment to know what a number actually means for the business.
This position can be worked remotely.
Build and maintain SQL queries and reports that track bookings, pipeline coverage, and conversion, and monitor CRM data quality to resolve issues at the source.
Analyze pipeline trends and support the weekly forecasting review cadence with clean, accurate data that flags risk before it becomes a forecast miss.
Partner with regional and global Sales Operations teams to keep metric definitions and reporting standards consistent.
Build standardized templates for territory planning, account segmentation, and quota allocation, and partner with field Sales Operations business partners to deliver them on schedule during the H2 Annual Planning cycle.
Build sales rep capacity models to inform headcount and territory coverage decisions.
Translate ad hoc business questions into structured analysis and clear, leadership-ready answers.
Identify opportunities to automate recurring reports and reduce manual work, using AI tools where applicable.
Contribute to global Sales Operations projects and share practices that scale across regions.
Two or more years of experience in Sales Operations, Revenue Operations, Business Analytics, or a related go-to-market analytical role, preferably within a SaaS or recurring-revenue business.
AI fluency, with experience using AI tools to automate repetitive tasks and improve productivity.
Strong SQL skills and hands-on experience querying and reporting on data in Salesforce, plus experience building or scoping dashboards in Tableau or a comparable business-intelligence platform.
A strong understanding of B2B sales processes, pipeline management, and forecasting metrics.
Sound business judgment — the ability to turn complex data into clear insights and question assumptions rather than accept them at face value.
Strong written and verbal communication skills, with the ability to present findings to both frontline teams and senior leadership.
High attention to detail and a proactive, adaptable approach suited to a fast-paced, evolving environment.
Bachelor's degree in a quantitative field, or equivalent job experience.
Experience with Snowflake or another cloud data platform.
Experience with revenue technology platforms, such as Clari and Gong.
Experience supporting bookings, pipeline, or forecast analysis across multiple regions or business units.
Comfort working across time zones with global stakeholders.
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\nInstructure is looking for a high-performing Revenue Operations Analyst to support our global Sales Operations function. Reporting to the Director of Planning and Analytics, this role partners across Business Units to deliver data-driven insights on bookings, pipeline health, and sales performance. You'll build the reporting and analysis that helps leadership make faster, better-informed decisions. You'll also support the Revenue Operations team on Annual Planning activities.\n\n\n\nYou'll work closely with Sales, Finance, and Revenue Operations teams to turn raw data into clear recommendations. The ideal candidate combines strong SQL and analytical skills with the judgment to know what a number actually means for the business.\n\n\n\n\nThis position can be worked remotely.\n\n\n\n\nWHAT YOU'LL DO\n\n - Build and maintain SQL queries and reports that track bookings, pipeline coverage, and conversion, and monitor CRM data quality to resolve issues at the source.\n\n - Analyze pipeline trends and support the weekly forecasting review cadence with clean, accurate data that flags risk before it becomes a forecast miss.\n\n - Partner with regional and global Sales Operations teams to keep metric definitions and reporting standards consistent.\n\n - Build standardized templates for territory planning, account segmentation, and quota allocation, and partner with field Sales Operations business partners to deliver them on schedule during the H2 Annual Planning cycle.\n\n - Build sales rep capacity models to inform headcount and territory coverage decisions.\n\n - Translate ad hoc business questions into structured analysis and clear, leadership-ready answers.\n\n - Identify opportunities to automate recurring reports and reduce manual work, using AI tools where applicable.\n\n - Contribute to global Sales Operations projects and share practices that scale across regions.\n\n\n\n\nWHAT YOU'LL NEED\n\n - Two or more years of experience in Sales Operations, Revenue Operations, Business Analytics, or a related go-to-market analytical role, preferably within a SaaS or recurring-revenue business.\n\n - AI fluency, with experience using AI tools to automate repetitive tasks and improve productivity.\n\n - Strong SQL skills and hands-on experience querying and reporting on data in Salesforce, plus experience building or scoping dashboards in Tableau or a comparable business-intelligence platform.\n\n - A strong understanding of B2B sales processes, pipeline management, and forecasting metrics.\n\n - Sound business judgment — the ability to turn complex data into clear insights and question assumptions rather than accept them at face value.\n\n - Strong written and verbal communication skills, with the ability to present findings to both frontline teams and senior leadership.\n\n - High attention to detail and a proactive, adaptable approach suited to a fast-paced, evolving environment.\n\n\n\n\nPREFERRED QUALIFICATIONS\n\n - Bachelor's degree in a quantitative field, or equivalent job experience.\n\n - Experience with Snowflake or another cloud data platform.\n\n - Experience with revenue technology platforms, such as Clari and Gong.\n\n - Experience supporting bookings, pipeline, or forecast analysis across multiple regions or business units.\n\n - Comfort working across time zones with global stakeholders.\n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":"HUF 1M – HUF 1.4M per month","scrapeableCompensationSalarySummary":null,"compensationTiers":[{"id":"c605dc26-67e6-4aef-b9ed-78bc2ed1f53d","tierSummary":"HUF 1M – HUF 1.4M per month","title":null,"additionalInformation":null,"components":[{"id":"8592841e-c00f-45c4-8bac-5482bcd136f5","summary":"HUF 1M – HUF 1.4M per month","compensationType":"Salary","interval":"1 MONTH","currencyCode":"HUF","minValue":1000000,"maxValue":1400000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 MONTH","currencyCode":"HUF","minValue":1000000,"maxValue":1400000}]}},{"id":"12846913-6ee1-4690-a0e9-5dbd16bc9154","title":"Director, Financial Reporting & Technical Accounting","department":"General & Administration","team":"Accounting","employmentType":"FullTime","location":"US-REMOTE","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-09-03T17:12:33.962+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"","addressCountry":"United States","addressLocality":""}},"jobUrl":"https://jobs.ashbyhq.com/instructure/12846913-6ee1-4690-a0e9-5dbd16bc9154","applyUrl":"https://jobs.ashbyhq.com/instructure/12846913-6ee1-4690-a0e9-5dbd16bc9154/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
Director, Financial Reporting & Technical Accounting
As Director, Financial Reporting & Technical Accounting at Instructure, you will take ownership of accounting for and reporting our most complex transactions. You are the expert we turn to before deals close to provide guidance and ensure compliance. You’ll oversee technical accounting, lead external reporting, and manage the Equity function with one direct report (Equity Manager).
What You Will Do
Serve as the organization’s subject matter expert on technical accounting, offering proactive guidance on complex transactions, new business initiatives, and evolving accounting standards.
Research, analyze, and document technical accounting conclusions for non-standard transactions in position papers that meet auditor, lender, and board scrutiny.
Own Purchase Price Accounting for current and future M&A transactions.
Manage the financial reporting process, ensuring compliance with US GAAP and management reporting requirements.
Prepare and own annual audited financial statements and footnotes. Help manage the annual audit in collaboration with external auditors.
Oversee the end-to-end financial reporting process for GAAP financials. Prepare financial packages for quarterly debt covenant reporting. Partner with FP&A to contribute to the Monthly Reporting Package for the board.
Own all accounting related to debt, including monthly entries, as well as accounting for new or modified debt transactions, from structuring through ongoing measurement and disclosure.
Collaborate cross-functionally with Accounting, FP&A, Legal, Corporate Development, Tax, and external auditors to assess accounting implications of strategic and technical transactions.
Manage and oversee the entire Equity process, including administration, accounting, and development of the Equity Manager.
Maintain a strong control environment around financial reporting.
Lead the Financial Reporting portion of our Maximor Implementation, driving automation and process improvements to streamline our financial reporting.
What We’re Looking For
Bachelor’s or Master’s degree in Accounting
Active CPA license or equivalent professional certification
10+ years of combined public accounting and industry experience
Deep technical accounting expertise and strong knowledge of US GAAP and reporting requirements, including ASC 805 and stock-based compensation
Demonstrated ability to independently research, analyze, and document complex accounting issues
Strong executive presence with exceptional written and verbal communication skills
Experience in a SOX-compliant environment with a solid understanding of internal controls
Experience accounting for M&A transactions
Experience with accounting for corporate debt and credit agreements, including debt modification and extinguishment analysis
Ability to work on-site in Salt Lake City once a week OR ability to work remotely and travel in once a quarter
Nice to Have
Hedge accounting experience
Experience with NetSuite or similar ERP
Experience with equity administration and Shareworks
Experience with Claude or other AI platforms
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\nDirector, Financial Reporting & Technical Accounting\n\n \n\nAs Director, Financial Reporting & Technical Accounting at Instructure, you will take ownership of accounting for and reporting our most complex transactions. You are the expert we turn to before deals close to provide guidance and ensure compliance. You’ll oversee technical accounting, lead external reporting, and manage the Equity function with one direct report (Equity Manager).\n\n \n\nWhat You Will Do\n\n \n\n - Serve as the organization’s subject matter expert on technical accounting, offering proactive guidance on complex transactions, new business initiatives, and evolving accounting standards.\n\n - Research, analyze, and document technical accounting conclusions for non-standard transactions in position papers that meet auditor, lender, and board scrutiny.\n\n - Own Purchase Price Accounting for current and future M&A transactions.\n\n - Manage the financial reporting process, ensuring compliance with US GAAP and management reporting requirements.\n\n - Prepare and own annual audited financial statements and footnotes. Help manage the annual audit in collaboration with external auditors.\n\n - Oversee the end-to-end financial reporting process for GAAP financials. Prepare financial packages for quarterly debt covenant reporting. Partner with FP&A to contribute to the Monthly Reporting Package for the board.\n\n - Own all accounting related to debt, including monthly entries, as well as accounting for new or modified debt transactions, from structuring through ongoing measurement and disclosure.\n\n - Collaborate cross-functionally with Accounting, FP&A, Legal, Corporate Development, Tax, and external auditors to assess accounting implications of strategic and technical transactions.\n\n - Manage and oversee the entire Equity process, including administration, accounting, and development of the Equity Manager.\n\n - Maintain a strong control environment around financial reporting.\n\n - Lead the Financial Reporting portion of our Maximor Implementation, driving automation and process improvements to streamline our financial reporting.\n\n \n\nWhat We’re Looking For\n\n \n\n - Bachelor’s or Master’s degree in Accounting\n\n - Active CPA license or equivalent professional certification\n\n - 10+ years of combined public accounting and industry experience\n\n - Deep technical accounting expertise and strong knowledge of US GAAP and reporting requirements, including ASC 805 and stock-based compensation\n\n - Demonstrated ability to independently research, analyze, and document complex accounting issues\n\n - Strong executive presence with exceptional written and verbal communication skills\n\n - Experience in a SOX-compliant environment with a solid understanding of internal controls\n\n - Experience accounting for M&A transactions\n\n - Experience with accounting for corporate debt and credit agreements, including debt modification and extinguishment analysis\n\n - Ability to work on-site in Salt Lake City once a week OR ability to work remotely and travel in once a quarter\n\n \n\nNice to Have\n\n \n\n - Hedge accounting experience\n\n - Experience with NetSuite or similar ERP\n\n - Experience with equity administration and Shareworks\n\n - Experience with Claude or other AI platforms\n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":"$185K – $205K • Offers Bonus","scrapeableCompensationSalarySummary":"$185K - $205K","compensationTiers":[{"id":"a0a776ac-6176-4856-a958-0af906a047a1","tierSummary":"$185K – $205K • Offers Bonus","title":null,"additionalInformation":null,"components":[{"id":"52dd2dfe-c3ae-4d0f-aede-d4e2ccff42b5","summary":"$185K – $205K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":185000,"maxValue":205000},{"id":"68747d9b-7aa7-4d24-9b19-20c90c95b501","summary":"Offers Bonus","compensationType":"Bonus","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":185000,"maxValue":205000},{"compensationType":"Bonus","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null}]}},{"id":"e1074e38-6451-4399-8d76-aa00b69e0b63","title":"Senior Account Executive - BizGov","department":"Sales & Marketing","team":"Sales","employmentType":"FullTime","location":"United States","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-09-11T20:29:53.998+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"","addressCountry":"United States","addressLocality":""}},"jobUrl":"https://jobs.ashbyhq.com/instructure/e1074e38-6451-4399-8d76-aa00b69e0b63","applyUrl":"https://jobs.ashbyhq.com/instructure/e1074e38-6451-4399-8d76-aa00b69e0b63/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
Senior Account Executive
Instructure, Inc. is seeking a Senior Account Executive to drive revenue growth and expand relationships with key clients in the BizGov sector. In this role, you will focus on strategic sales initiatives and play a crucial part in growing Instructure's presence within your assigned territory or market segment.
What you will be doing:
Develop and execute comprehensive sales strategies to achieve and exceed sales quotas
Manage and grow a portfolio of key accounts, identifying opportunities for upselling and cross-selling Instructure’s suite of products (such as Canvas, MasteryConnect, and Elevate)
Prospect and qualify new business opportunities
Conduct presentations and product demonstrations to C-level executives and key stakeholders
Negotiate and close complex contracts, ensuring alignment with company and customer needs
Build and maintain strong, long-lasting customer relationships
Collaborate with marketing, product, and customer success teams to ensure a seamless customer experience
Provide accurate sales forecasting and manage your pipeline using CRM tools
Maintain up-to-date knowledge of industry trends, the competitive landscape, and Instructure products
Represent Instructure at industry events and conferences
What you will need to know/have:
5+ years of successful experience in enterprise software sales
Proven track record of consistently exceeding sales quotas
Experience managing full sales cycles—from prospecting to closing
Excellent communication, presentation, and negotiation skills
Proficiency with CRM software (such as Salesforce) and sales productivity tools
Ability to work independently and collaboratively
Strong analytical and problem-solving skills
Willingness to travel up to 50%
Bachelor’s degree in Business, Marketing, or a related field
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\nSenior Account Executive\n\n \n\nInstructure, Inc. is seeking a Senior Account Executive to drive revenue growth and expand relationships with key clients in the BizGov sector. In this role, you will focus on strategic sales initiatives and play a crucial part in growing Instructure's presence within your assigned territory or market segment.\n\n \n\nWhat you will be doing:\n\n \n\n - Develop and execute comprehensive sales strategies to achieve and exceed sales quotas\n\n - Manage and grow a portfolio of key accounts, identifying opportunities for upselling and cross-selling Instructure’s suite of products (such as Canvas, MasteryConnect, and Elevate)\n\n - Prospect and qualify new business opportunities\n\n - Conduct presentations and product demonstrations to C-level executives and key stakeholders\n\n - Negotiate and close complex contracts, ensuring alignment with company and customer needs\n\n - Build and maintain strong, long-lasting customer relationships\n\n - Collaborate with marketing, product, and customer success teams to ensure a seamless customer experience\n\n - Provide accurate sales forecasting and manage your pipeline using CRM tools\n\n - Maintain up-to-date knowledge of industry trends, the competitive landscape, and Instructure products\n\n - Represent Instructure at industry events and conferences\n\n \n\nWhat you will need to know/have:\n\n \n\n - 5+ years of successful experience in enterprise software sales\n\n - Proven track record of consistently exceeding sales quotas\n\n - Experience managing full sales cycles—from prospecting to closing\n\n - Excellent communication, presentation, and negotiation skills\n\n - Proficiency with CRM software (such as Salesforce) and sales productivity tools\n\n - Ability to work independently and collaboratively\n\n - Strong analytical and problem-solving skills\n\n - Willingness to travel up to 50%\n\n - Bachelor’s degree in Business, Marketing, or a related field\n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":"$90K – $125K • $90K – $125K Commission","scrapeableCompensationSalarySummary":"$90K - $125K","compensationTiers":[{"id":"39916bca-0207-4220-ac04-f67ba1477e77","tierSummary":"$90K – $125K • $90K – $125K Commission","title":null,"additionalInformation":null,"components":[{"id":"d7db343b-1d2b-477e-ab5d-3e4050d7d519","summary":"$90K – $125K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":90000,"maxValue":125000},{"id":"5e78973a-57a5-4a65-b9b0-469742db6aa8","summary":"$90K – $125K Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":90000,"maxValue":125000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":90000,"maxValue":125000},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":90000,"maxValue":125000}]}},{"id":"5267645f-c295-4f39-87b4-2b6d197d63d9","title":"Regional Vice President, Sales - Parchment","department":"Sales & Marketing","team":"Sales","employmentType":"FullTime","location":"United States","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-09-08T05:22:36.806+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"","addressCountry":"United States","addressLocality":""}},"jobUrl":"https://jobs.ashbyhq.com/instructure/5267645f-c295-4f39-87b4-2b6d197d63d9","applyUrl":"https://jobs.ashbyhq.com/instructure/5267645f-c295-4f39-87b4-2b6d197d63d9/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
We are seeking an accomplished Regional Vice President, Sales to lead and grow our Parchment sales team. The ideal candidate will be a dynamic, goal-oriented sales leader with a strong background in EdTech or SaaS sales, a strategic mindset, and proven ability to drive revenue growth, expand market share, and develop high-performing teams.
What You Will Do
Lead the Parchment regional sales team to consistently exceed revenue targets and grow adoption within assigned territories
Develop and execute sales strategies to drive new customer acquisition and grow wallet share with existing accounts
Coach, mentor, and motivate sales team members to achieve professional development and sales goals
Build and manage strong relationships with key decision makers at institutions and organizations
Partner cross-functionally with marketing, customer success, and product to optimize go-to-market strategies
Forecast, track, and analyze sales performance on a regular basis, reporting findings to senior leadership
Participate as a thought leader representing Parchment and Instructure at industry events and conferences
Uphold and champion Instructure’s values of transparency, excellence, and innovation
What We’re Looking For
Bachelor’s degree in Business, Marketing, Education, or a related field
5+ years of progressive sales experience, preferably in EdTech or SaaS
3+ years in a management/leadership role preferred
Demonstrated ability to lead and inspire high-performing sales teams
Proven track record of exceeding sales quotas and growing regional market share
Excellent communication, negotiation, and executive relationship-building skills
Strategic thinker with strong analytical skills to assess trends and drive data-informed decisions
Adept at managing complex sales cycles and selling at the C-level
Experience with SalesForce preferred
Experience with Gong or other AI tools preferred
Ability to travel up to 25% per quarter
If you are passionate about driving transformative educational solutions and leading teams to new levels of success, we would love to hear from you!
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\nWe are seeking an accomplished Regional Vice President, Sales to lead and grow our Parchment sales team. The ideal candidate will be a dynamic, goal-oriented sales leader with a strong background in EdTech or SaaS sales, a strategic mindset, and proven ability to drive revenue growth, expand market share, and develop high-performing teams.\n\n \n\nWhat You Will Do\n\n \n\n - Lead the Parchment regional sales team to consistently exceed revenue targets and grow adoption within assigned territories\n\n - Develop and execute sales strategies to drive new customer acquisition and grow wallet share with existing accounts\n\n - Coach, mentor, and motivate sales team members to achieve professional development and sales goals\n\n - Build and manage strong relationships with key decision makers at institutions and organizations\n\n - Partner cross-functionally with marketing, customer success, and product to optimize go-to-market strategies\n\n - Forecast, track, and analyze sales performance on a regular basis, reporting findings to senior leadership\n\n - Participate as a thought leader representing Parchment and Instructure at industry events and conferences\n\n - Uphold and champion Instructure’s values of transparency, excellence, and innovation\n\n \n\nWhat We’re Looking For\n\n \n\n - Bachelor’s degree in Business, Marketing, Education, or a related field\n\n - 5+ years of progressive sales experience, preferably in EdTech or SaaS \n\n - 3+ years in a management/leadership role preferred \n\n - Demonstrated ability to lead and inspire high-performing sales teams\n\n - Proven track record of exceeding sales quotas and growing regional market share\n\n - Excellent communication, negotiation, and executive relationship-building skills\n\n - Strategic thinker with strong analytical skills to assess trends and drive data-informed decisions\n\n - Adept at managing complex sales cycles and selling at the C-level\n\n - Experience with SalesForce preferred\n\n - Experience with Gong or other AI tools preferred\n\n - Ability to travel up to 25% per quarter\n\n \n\nIf you are passionate about driving transformative educational solutions and leading teams to new levels of success, we would love to hear from you!\n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":"$142K – $164K • $142K – $164K Commission","scrapeableCompensationSalarySummary":"$142K - $164K","compensationTiers":[{"id":"efcf999e-677a-43c8-9361-f6b3f8de638a","tierSummary":"$142K – $164K • $142K – $164K Commission","title":null,"additionalInformation":null,"components":[{"id":"ff4a20aa-978a-4807-adab-6d8556388659","summary":"$142K – $164K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":142000,"maxValue":164000},{"id":"a2990c89-beee-4146-b534-7d578477083f","summary":"$142K – $164K Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":142000,"maxValue":164000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":142000,"maxValue":164000},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":142000,"maxValue":164000}]}},{"id":"b706f5b9-69a4-4c25-93b0-4e9bcc151e52","title":"L1 Parchment Support Engineer","department":"Client Services","team":"Support","employmentType":"FullTime","location":"Manila, Philippines","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-09-11T11:09:55.108+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressCountry":"Philippines","addressLocality":"Manila"}},"jobUrl":"https://jobs.ashbyhq.com/instructure/b706f5b9-69a4-4c25-93b0-4e9bcc151e52","applyUrl":"https://jobs.ashbyhq.com/instructure/b706f5b9-69a4-4c25-93b0-4e9bcc151e52/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
Parchment, by Instructure, is looking for a L1 Parchment Support Engineer to join our dedicated support team in Manilla. In this role, you will serve as the primary point of contact for learners and consumers, offering timely, accurate, and empathic support. You’ll communicate complex policies and procedures, resolve issues across multiple channels (phone, chat, webcase), and help users navigate our technology and services with confidence.
Serve as the first point of contact for consumer inquiries through phone, live chat, and support tickets
Clearly and empathically explain complex policies, procedures, and technical steps
Troubleshoot user issues and guide customers through our electronic systems
Review and evaluate applications for completeness and compliance with guidelines
Efficiently manage client inquiries through a web-based ticketing system
Maintain accurate records and enter data across various platforms
Collaborate with team members to resolve issues and share best practices
Meet performance goals, including average handle time, schedule adherence, service quality, and first-call resolution.
Proactively communicate updates and resolutions to key stakeholders
Strong customer service skills, with a background in high-volume support environments
Excellent communication and active listening abilities
Experience troubleshooting hardware and software issues
Comfortable using technology to solve problems and help others
Strong organizational and time management skills
Able to work both independently and collaboratively
Self-motivated with a proactive, solutions-oriented mindset
Demonstrated ability to adapt to a fast-paced, constantly evolving environment
A track record of accountability, ownership, and delivering on commitments
Comfortable with remote tools and virtual collaboration platforms
Prior experience providing customer service, especially in a metrics-driven environment
Experience supporting students or working in higher education (preferred)
Familiarity with Salesforce products and virtual telephony systems
Experience using Microsoft Office and Google Workspace
A customer - centric attitude with a passion for helping others
A collaborative spirit with a willingness to support and learn from teammates
A creative and flexible approach to problem solving
The ability to remain composed and effective under pressure
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\nParchment, by Instructure, is looking for a L1 Parchment Support Engineer to join our dedicated support team in Manilla. In this role, you will serve as the primary point of contact for learners and consumers, offering timely, accurate, and empathic support. You’ll communicate complex policies and procedures, resolve issues across multiple channels (phone, chat, webcase), and help users navigate our technology and services with confidence.\n\n\n\n\nWHAT YOU’LL DO:\n\n - Serve as the first point of contact for consumer inquiries through phone, live chat, and support tickets\n\n - Clearly and empathically explain complex policies, procedures, and technical steps\n\n - Troubleshoot user issues and guide customers through our electronic systems\n\n - Review and evaluate applications for completeness and compliance with guidelines\n\n - Efficiently manage client inquiries through a web-based ticketing system\n\n - Maintain accurate records and enter data across various platforms\n\n - Collaborate with team members to resolve issues and share best practices\n\n - Meet performance goals, including average handle time, schedule adherence, service quality, and first-call resolution.\n\n - Proactively communicate updates and resolutions to key stakeholders\n\n\nWHAT YOU WILL NEED TO KNOW/HAVE:\n\n - Strong customer service skills, with a background in high-volume support environments\n\n - Excellent communication and active listening abilities\n\n - Experience troubleshooting hardware and software issues\n\n - Comfortable using technology to solve problems and help others\n\n - Strong organizational and time management skills\n\n - Able to work both independently and collaboratively\n\n - Self-motivated with a proactive, solutions-oriented mindset\n\n - Demonstrated ability to adapt to a fast-paced, constantly evolving environment\n\n - A track record of accountability, ownership, and delivering on commitments\n\n - Comfortable with remote tools and virtual collaboration platforms\n\n\nIT WOULD BE A BONUS IF YOU ALSO HAD:\n\n - Prior experience providing customer service, especially in a metrics-driven environment\n\n - Experience supporting students or working in higher education (preferred)\n\n - Familiarity with Salesforce products and virtual telephony systems\n\n - Experience using Microsoft Office and Google Workspace\n\n\nWHAT YOU’LL BRING TO THE TEAM\n\n - A customer - centric attitude with a passion for helping others\n\n - A collaborative spirit with a willingness to support and learn from teammates\n\n - A creative and flexible approach to problem solving\n\n - The ability to remain composed and effective under pressure\n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"bb40926e-6684-41a2-9d81-514ad85bc95c","title":"Assessment Editor (Mathematics)","department":"Research & Development","team":"Product Management","employmentType":"FullTime","location":"US-REMOTE","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-09-10T16:10:30.516+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"","addressCountry":"United States","addressLocality":""}},"jobUrl":"https://jobs.ashbyhq.com/instructure/bb40926e-6684-41a2-9d81-514ad85bc95c","applyUrl":"https://jobs.ashbyhq.com/instructure/bb40926e-6684-41a2-9d81-514ad85bc95c/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
We are seeking a highly-skilled, motivated, and passionate Assessment Editor (Mathematics) to join our assessment content team. The ideal candidate will have extensive content knowledge in secondary mathematics as well as 2-3 years of experience in authoring and reviewing assessment items for a national provider or at the state level. As an Assessment Editor, you will support the development of assessment products through the creation, review, and revision of test items and assessments built with these items.
What you will be doing:
Work independently and collaboratively with assessment designers, writers, and copy editors to create, review, format, and revise test items based on alignment to state mathematics standards and grade-level appropriateness.
Review assessments for multiple grade levels and content areas across Mathematics.
Align math items to state standards for multiple states.
What you will need to know/have:
Bachelor’s degree or higher in secondary mathematics or related field.
At least 2-3 years of experience developing student assessment content products (as a writer or editor), including item banks and standardized assessments, with an educational provider or at the state level.
Mastery level understanding of mathematics student curriculum expectations and state learning standards (expertise in Secondary Mathematics content strongly preferred).
Experience working within an assessment management system to author and edit tech-enhanced and traditional items.
Critical thinker and problem solver who appropriately gives and receives constructive feedback.
Excellent written and verbal communication skills.
Ability to maintain a strict code of integrity, confidentiality, and discretion.
Highly organized, detail-oriented, and disciplined work style.
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\nWe are seeking a highly-skilled, motivated, and passionate Assessment Editor (Mathematics) to join our assessment content team. The ideal candidate will have extensive content knowledge in secondary mathematics as well as 2-3 years of experience in authoring and reviewing assessment items for a national provider or at the state level. As an Assessment Editor, you will support the development of assessment products through the creation, review, and revision of test items and assessments built with these items.\n\n \n\nWhat you will be doing:\n\n - Work independently and collaboratively with assessment designers, writers, and copy editors to create, review, format, and revise test items based on alignment to state mathematics standards and grade-level appropriateness.\n\n - Review assessments for multiple grade levels and content areas across Mathematics.\n\n - Align math items to state standards for multiple states.\n\n \n\nWhat you will need to know/have:\n\n - Bachelor’s degree or higher in secondary mathematics or related field.\n\n - At least 2-3 years of experience developing student assessment content products (as a writer or editor), including item banks and standardized assessments, with an educational provider or at the state level.\n\n - Mastery level understanding of mathematics student curriculum expectations and state learning standards (expertise in Secondary Mathematics content strongly preferred).\n\n - Experience working within an assessment management system to author and edit tech-enhanced and traditional items.\n\n - Critical thinker and problem solver who appropriately gives and receives constructive feedback.\n\n - Excellent written and verbal communication skills.\n\n - Ability to maintain a strict code of integrity, confidentiality, and discretion.\n\n - Highly organized, detail-oriented, and disciplined work style.\n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":"$65K – $70K","scrapeableCompensationSalarySummary":"$65K - $70K","compensationTiers":[{"id":"935e261c-64aa-4237-8909-ab7d345c0831","tierSummary":"$65K – $70K","title":null,"additionalInformation":null,"components":[{"id":"3ca550f8-e510-420c-9777-18eab295104d","summary":"$65K – $70K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":65000,"maxValue":70000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":65000,"maxValue":70000}]}},{"id":"4a1c310c-9905-428c-a2a8-f53bbab69037","title":"Senior Account Executive (Continuous Opening)","department":"Sales & Marketing","team":"Sales","employmentType":"FullTime","location":"US-REMOTE","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-09-18T05:43:37.323+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"","addressCountry":"United States","addressLocality":""}},"jobUrl":"https://jobs.ashbyhq.com/instructure/4a1c310c-9905-428c-a2a8-f53bbab69037","applyUrl":"https://jobs.ashbyhq.com/instructure/4a1c310c-9905-428c-a2a8-f53bbab69037/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
As a Senior Account Executive at Instructure, Inc., you will be responsible for driving revenue growth by managing and expanding relationships with key clients, identifying new business opportunities, and consistently achieving sales targets within your assigned territory.
Develop and execute strategic account plans to achieve and exceed individual sales quotas in the market.
Proactively identify, qualify, and close new business opportunities within target accounts.
Manage the entire sales cycle from prospecting and lead generation to contract negotiation and closing specific to clients.
Build and maintain strong, long-lasting customer relationships by understanding the unique needs of customers and aligning Instructure's solutions to address them effectively.
Conduct compelling presentations and product demonstrations to prospective clients, showcasing the value proposition of Instructure's education technology offerings.
Collaborate cross-functionally with sales engineers, customer success, and product teams to ensure a seamless customer experience for clients.
Accurately forecast sales opportunities and maintain up-to-date information in the CRM system.
Stay informed about industry trends, competitive landscape, and Instructure's product roadmap.
Negotiate complex deals and contracts with organizations, ensuring mutually beneficial outcomes.
Act as a trusted advisor to clients, offering insights and solutions that drive their success.
5+ years of successful experience in a quota-carrying sales role, preferably within the SaaS or education technology industry.
Bachelor's degree in Business, Marketing, Education, or a related field preferred
Proven track record of consistently meeting or exceeding sales targets, ideally in the education sector.
Strong understanding of complex sales cycles and strategic account management for clients.
Excellent communication, presentation, negotiation, and interpersonal skills.
Ability to build rapport and trust with executive-level stakeholders at organizations.
Proficiency in CRM software (e.g., Salesforce) and sales productivity tools.
Self-motivated, results-oriented, and able to work independently as well as part of a team.
Demonstrated ability to learn new technologies quickly and articulate their value to clients.
Willingness to travel as required to meet with clients and attend industry events.
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\nAs a Senior Account Executive at Instructure, Inc., you will be responsible for driving revenue growth by managing and expanding relationships with key clients, identifying new business opportunities, and consistently achieving sales targets within your assigned territory.\n\n \n\n\nRESPONSIBILITIES:\n\n - Develop and execute strategic account plans to achieve and exceed individual sales quotas in the market.\n\n - Proactively identify, qualify, and close new business opportunities within target accounts.\n\n - Manage the entire sales cycle from prospecting and lead generation to contract negotiation and closing specific to clients.\n\n - Build and maintain strong, long-lasting customer relationships by understanding the unique needs of customers and aligning Instructure's solutions to address them effectively.\n\n - Conduct compelling presentations and product demonstrations to prospective clients, showcasing the value proposition of Instructure's education technology offerings.\n\n - Collaborate cross-functionally with sales engineers, customer success, and product teams to ensure a seamless customer experience for clients.\n\n - Accurately forecast sales opportunities and maintain up-to-date information in the CRM system.\n\n - Stay informed about industry trends, competitive landscape, and Instructure's product roadmap.\n\n - Negotiate complex deals and contracts with organizations, ensuring mutually beneficial outcomes.\n\n - Act as a trusted advisor to clients, offering insights and solutions that drive their success.\n\n \n\n\nQUALIFICATIONS:\n\n - 5+ years of successful experience in a quota-carrying sales role, preferably within the SaaS or education technology industry.\n\n - Bachelor's degree in Business, Marketing, Education, or a related field preferred \n\n - Proven track record of consistently meeting or exceeding sales targets, ideally in the education sector.\n\n - Strong understanding of complex sales cycles and strategic account management for clients.\n\n - Excellent communication, presentation, negotiation, and interpersonal skills.\n\n - Ability to build rapport and trust with executive-level stakeholders at organizations.\n\n - Proficiency in CRM software (e.g., Salesforce) and sales productivity tools.\n\n - Self-motivated, results-oriented, and able to work independently as well as part of a team.\n\n - Demonstrated ability to learn new technologies quickly and articulate their value to clients.\n\n - Willingness to travel as required to meet with clients and attend industry events.\n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":"$90K – $120K • $90 – $120,000 Commission","scrapeableCompensationSalarySummary":"$90K - $120K","compensationTiers":[{"id":"0ba3ef86-e829-455a-a932-d0fcf77d7ef6","tierSummary":"$90K – $120K • $90 – $120,000 Commission","title":null,"additionalInformation":null,"components":[{"id":"baf46575-af97-49b1-a68c-c570d01aad35","summary":"$90K – $120K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":90000,"maxValue":120000},{"id":"a08cfe04-7046-4ce3-a51d-953089ef05de","summary":"$90 – $120,000 Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":90,"maxValue":120000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":90000,"maxValue":120000},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":90,"maxValue":120000}]}},{"id":"8c060597-f5aa-4f98-ba6e-b92ca879c021","title":"Account Executive (Continuous Opening)","department":"Sales & Marketing","team":"Sales","employmentType":"FullTime","location":"US-REMOTE","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-09-18T05:28:18.046+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"","addressCountry":"United States","addressLocality":""}},"jobUrl":"https://jobs.ashbyhq.com/instructure/8c060597-f5aa-4f98-ba6e-b92ca879c021","applyUrl":"https://jobs.ashbyhq.com/instructure/8c060597-f5aa-4f98-ba6e-b92ca879c021/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
Important Notice: This is an evergreen requisition designed to collect applications for ongoing and future hiring needs across our team, rather than a single immediate vacancy. By applying to this posting, your application will join a talent pool that our recruiting team actively monitors as new positions open. If your background matches an upcoming role, a member of our team will reach out directly to discuss next steps.
The Account Executive is responsible for creating, managing, and closing new sales pipeline within their assigned US-based territory. This individual drives net-new client adoption as well as cross-sells new products into our established network. We are looking for a dynamic individual with an entrepreneurial mindset and a proven SaaS sales record.
What you will do
Schedule and deliver “1st new meetings”.
Schedule and hold weekly meetings with a Sales Development Representative (SDR) to execute territory strategy for pipeline creation.
Generate new sales opportunities weekly
Maintain all current quarter opportunities with accurate contacts, close dates, and notes.
Make incremental progress toward attaining annual quota by year end.
Manage a fully ramped annual sales quota and a sales pipeline.
Create, implement, and maintain a quarterly territory plan.
Execute a consistent prospecting methodology as part of your routine.
Manage SaaS portfolio solution sales long term purchasing cycles and multiple buyers, quarterbacking the sale through completion and transition to Customer Success Manager.
Continuously learn about new products and improve your selling skills.
Provide regular reporting of pipeline and forecasts using Salesforce.
Stay informed about competition, industry trends, and new product offerings.
Attend and participate in sales meetings, product seminars, and trade shows.
Prepare written presentations, reports, and price quotations.
Conduct and manage contract negotiations.
Demonstrate the ability to sell more than one product to new logo clients.
What you will need to know/have
3+ years of sales experience, preferably within an EdTech SaaS company.
Strong attention to detail.
Proven ability to build and leverage strong relationships.
Excellent written and verbal communication skills.
Bright, energetic professional with outstanding interpersonal skills.
Demonstrated ability to manage multiple tasks with shifting priorities and tight deadlines.
Ability to work in a large, remote corporate environment.
Self-driven, independent, and motivated by a growth mindset.
Proficient in Google Suite of Tools (Gmail, Docs, Sheets, Slides).
Salesforce reporting and usage.
Experience with sales enablement tools such as Outreach, Salesforce, and Highspot to develop and implement effective sales campaigns/sequences.
Bachelor’s degree preferred.
Familiarity with solution-based selling methodologies is a plus.
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\nImportant Notice: This is an evergreen requisition designed to collect applications for ongoing and future hiring needs across our team, rather than a single immediate vacancy. By applying to this posting, your application will join a talent pool that our recruiting team actively monitors as new positions open. If your background matches an upcoming role, a member of our team will reach out directly to discuss next steps.\n\n\n\nThe Account Executive is responsible for creating, managing, and closing new sales pipeline within their assigned US-based territory. This individual drives net-new client adoption as well as cross-sells new products into our established network. We are looking for a dynamic individual with an entrepreneurial mindset and a proven SaaS sales record.\n\nWhat you will do\n\n - Schedule and deliver “1st new meetings”.\n\n - Schedule and hold weekly meetings with a Sales Development Representative (SDR) to execute territory strategy for pipeline creation.\n\n - Generate new sales opportunities weekly\n\n - Maintain all current quarter opportunities with accurate contacts, close dates, and notes.\n\n - Make incremental progress toward attaining annual quota by year end.\n\n - Manage a fully ramped annual sales quota and a sales pipeline.\n\n - Create, implement, and maintain a quarterly territory plan.\n\n - Execute a consistent prospecting methodology as part of your routine.\n\n - Manage SaaS portfolio solution sales long term purchasing cycles and multiple buyers, quarterbacking the sale through completion and transition to Customer Success Manager.\n\n - Continuously learn about new products and improve your selling skills.\n\n - Provide regular reporting of pipeline and forecasts using Salesforce.\n\n - Stay informed about competition, industry trends, and new product offerings.\n\n - Attend and participate in sales meetings, product seminars, and trade shows.\n\n - Prepare written presentations, reports, and price quotations.\n\n - Conduct and manage contract negotiations.\n\n - Demonstrate the ability to sell more than one product to new logo clients.\n\nWhat you will need to know/have\n\n - 3+ years of sales experience, preferably within an EdTech SaaS company.\n\n - Strong attention to detail.\n\n - Proven ability to build and leverage strong relationships.\n\n - Excellent written and verbal communication skills.\n\n - Bright, energetic professional with outstanding interpersonal skills.\n\n - Demonstrated ability to manage multiple tasks with shifting priorities and tight deadlines.\n\n - Ability to work in a large, remote corporate environment.\n\n - Self-driven, independent, and motivated by a growth mindset.\n\n - Proficient in Google Suite of Tools (Gmail, Docs, Sheets, Slides).\n\n - Salesforce reporting and usage.\n\n - Experience with sales enablement tools such as Outreach, Salesforce, and Highspot to develop and implement effective sales campaigns/sequences.\n\n - Bachelor’s degree preferred.\n\n - Familiarity with solution-based selling methodologies is a plus.\n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":"$60K – $90K • $60K – $90K Commission","scrapeableCompensationSalarySummary":"$60K - $90K","compensationTiers":[{"id":"433f787d-c784-4efc-8e97-75b563eefb3e","tierSummary":"$60K – $90K • $60K – $90K Commission","title":null,"additionalInformation":null,"components":[{"id":"19dc452d-ac42-4c80-86ab-c899c70f4fdf","summary":"$60K – $90K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":60000,"maxValue":90000},{"id":"e6412b85-9035-442e-8149-7e0f25f60157","summary":"$60K – $90K Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":60000,"maxValue":90000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":60000,"maxValue":90000},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":60000,"maxValue":90000}]}},{"id":"ae12beff-c9ce-4abf-938d-654fa23b6a67","title":"Regional Director (Continuous Opening)","department":"Sales & Marketing","team":"Sales","employmentType":"FullTime","location":"US-REMOTE","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-09-18T06:08:58.251+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"","addressCountry":"United States","addressLocality":""}},"jobUrl":"https://jobs.ashbyhq.com/instructure/ae12beff-c9ce-4abf-938d-654fa23b6a67","applyUrl":"https://jobs.ashbyhq.com/instructure/ae12beff-c9ce-4abf-938d-654fa23b6a67/application","descriptionHtml":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
Instructure is looking for an experienced Regional Director to join our sales team.
What you will be doing:
Sell to new clients in a designated region
Share new insight that helps prospects properly evaluate different solutions.
Prepare and tailor messaging for prospective clients.
Help guide prospective client through the purchasing process to meet agreed upon timelines.
Accurately forecast your quarterly and annual performance.
Develop sales strategies to increase client pipeline.
Properly navigate through institutions to build numerous relationships with key buyers.
Consistently meet/exceed sales quotas within specified time frame.
Partner with Regional Directors and clients in the field to gain referrals and build market share.
Log accurate account information into Salesforce CRM in a timely manner
Here is what you will need to know/have:
Minimum of 7 + years of proven sales experience.
Proven track record of achieving and exceeding sales targets in SaaS or EdTech.
Understanding educational pedagogy and the process involving selling an LMS is preferred.
Bachelor's Degree in Business, Sales/Marketing, or related field preferred.
Experience selling complex enterprise level software, SaaS sales and services.
Experience selling at all levels, including “C” level and above.
Excellent strategic/consultative sales skills.
Challenger Sales Methodology training preferred.
Ability to do detailed needs analysis and proposal development.
Up to travel up to 50%.
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
","descriptionPlain":"At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.\nWe do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:\n\nInstructure is looking for an experienced Regional Director to join our sales team. \n\n \n\nWhat you will be doing: \n\n - Sell to new clients in a designated region\n\n - Share new insight that helps prospects properly evaluate different solutions.\n\n - Prepare and tailor messaging for prospective clients.\n\n - Help guide prospective client through the purchasing process to meet agreed upon timelines.\n\n - Accurately forecast your quarterly and annual performance.\n\n - Develop sales strategies to increase client pipeline.\n\n - Properly navigate through institutions to build numerous relationships with key buyers.\n\n - Consistently meet/exceed sales quotas within specified time frame.\n\n - Partner with Regional Directors and clients in the field to gain referrals and build market share.\n\n - Log accurate account information into Salesforce CRM in a timely manner\n\n \n\nHere is what you will need to know/have: \n\n - Minimum of 7 + years of proven sales experience.\n\n - Proven track record of achieving and exceeding sales targets in SaaS or EdTech.\n\n - Understanding educational pedagogy and the process involving selling an LMS is preferred.\n\n - Bachelor's Degree in Business, Sales/Marketing, or related field preferred.\n\n - Experience selling complex enterprise level software, SaaS sales and services.\n\n - Experience selling at all levels, including “C” level and above.\n\n - Excellent strategic/consultative sales skills.\n\n - Challenger Sales Methodology training preferred. \n\n - Ability to do detailed needs analysis and proposal development.\n\n - Up to travel up to 50%. \n\nGet in on all the awesome at Instructure!\n\nWe offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:\n\n - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.\n\n - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.\n\n - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.\n\n - Comprehensive wellness programs and mental health support\n\n - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth\n\n - The technology and tools you need to do your best work \n\n - Motivosity employee recognition program\n\n - A culture rooted in inclusivity, support, and meaningful connection\n\n\n\nWe believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.\n\nInstructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.\n\nAll employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.\n\nAny attempt to misrepresent personal or professional information will result in disqualification.\n\n","compensation":{"compensationTierSummary":"$120K – $140K • $120K – $140K Commission","scrapeableCompensationSalarySummary":"$120K - $140K","compensationTiers":[{"id":"495da1d5-3b48-4483-a246-886bf58edf39","tierSummary":"$120K – $140K • $120K – $140K Commission","title":null,"additionalInformation":null,"components":[{"id":"062ea898-57b4-4e8c-87a9-ed85a09f238d","summary":"$120K – $140K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":120000,"maxValue":140000},{"id":"f2f744eb-b446-49d7-ad46-82c303bffe49","summary":"$120K – $140K Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":120000,"maxValue":140000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":120000,"maxValue":140000},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":120000,"maxValue":140000}]}}],"apiVersion":"1"}