Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
We help employees grow professionally; we have a ton of onboarding resources, tutorials, hackathons and buddies to support learnings and provide opportunities to innovate. We have a range of experience levels on teams which allows for mentor/mentee opportunities. Leaders at Jobber work with empathy and support employees to build healthy work-life harmony. Bring your dedication and passion to this job to fulfill your goals.
You could join one of the following teams:
QuoteMeal: We power Jobber’s quoting and estimating experience, helping service providers win more work with less effort. We build flexible, high-impact web and mobile solutions that make quoting a seamless experience for our customers and their clients. Joining this team is an opportunity to create intuitive solutions that help service providers grow their business.
Franchise: This team will build the foundation for Jobber’s customers franchise offering, helping franchisors and multi-location service businesses manage growth across brands, locations, users, permissions, reporting, and operational workflows. This team will tackle deep product and platform challenges, from scalable account architecture and Partner HQ experiences to lead routing, royalty reporting, onboarding, and partner-specific tooling. This is a high-impact opportunity to shape how Jobber supports complex customers, starting with franchise groups while creating flexible systems that can grow into broader channel partnership needs.
The role of Staff Software Engineer at Jobber:
As a technical champion and force multiplier, you lead and mentor teams of exceptional engineers while collaborating closely with Product and Design partners to tackle complex technical challenges. Your expertise spans architecture, design, and hands-on coding, allowing you to have a significant impact on the product and our customers. A portion of your time is allocated to \"Staff Dev Projects,\" which may include cross-team initiatives, work acceleration within your team, exploration of emerging technologies, addressing technical debt, or investing in the future of engineering at Jobber. In addition, you customize, extend and experiment with tools, models, harnesses and processes to increase the effectiveness of yourself, your team and mentor others to do the same.
As a Staff Software Engineer, you will:
Collaborate closely with cross-functional teams to conceptualize, design, and iteratively deliver high-impact features that address customer needs
Partner with Product and Design teams to shape and define the strategic product roadmap
Identify and lead large-scale initiatives that drive innovation across multiple teams or departments
Actively participate in code reviews and testing processes to ensure code quality and maintainability
Champion the development of consistent engineering practices and reusable code solutions to enhance overall efficiency
Lead and facilitate group discussions to drive consensus on optimal solutions for complex customer problems
Research, promote, and implement industry best practices within your team's domain, staying at the forefront of technological advancements
Effectively communicate complex technical concepts to diverse audiences, bridging the gap between technical and non-technical stakeholders
Provide mentorship and guidance to team members at all levels, fostering their professional growth and career development
Build with AI as a core part of how you work. We expect engineers to delegate real work to agents daily, verify what comes back, and keep improving their own setup so each task makes the next one easier.
To be successful, you should have:
Demonstrated expertise in developing highly scalable, robust software solutions across multiple layers of the technology stack
Daily hands-on experience building with agentic AI tools, beyond autocomplete or chat: you delegate real work to agents as part of how you ship.
Demonstrated expertise in developing highly scalable, robust software solutions across multiple layers of the technology stack
Proven leadership experience in guiding teams through complex, high-impact projects and serving as a technical lead
Exceptional proficiency in software design, architecture, and coding, with a focus on maintainability and performance
Outstanding collaboration and communication skills, coupled with the ability to significantly amplify the team’s productivity and effectiveness through mentorship/coaching
Strong self-motivation and resourcefulness, with the capacity to independently identify and leverage necessary resources for project delivery and problem-solving
Ability to navigate ambiguity and prioritize tasks effectively in dynamic, fast-paced environments
Passionate commitment to continuous learning and professional growth, with a track record of staying current with emerging technologies and industry trends
It would be really great if you had:
Experience with our development stack: React, React Native, TypeScript, GraphQL API layer, and Ruby on Rails on AWS.
Led cross-team initiatives and projects
Hiring Process and Team Match-Making:
Using our engineering hiring process, we will explore the skills and qualifications you bring and match you with one of the teams currently hiring. Our hiring process has an interview with a Talent team member (45mins), a Hiring Manager Interview (60mins), a take-home challenge with a follow-up Functional Interview (90mins) and a Senior Leadership Interview (45mins). If a team in particular excites you, feel free to mention it to your Talent Partner!
Location:
We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.
Compensation:
At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This role has a minimum annual salary of $169,200, a midpoint of $199,100, and a maximum salary of $228,900, designed to reflect the progression from learning the ropes to truly excelling.
We design our compensation to reflect each new hire's skills, experience, and the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual's current capabilities and their opportunity for future growth.
Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You'll have access to a dedicated talent development program that includes career coaching and opportunities for career development.
We believe in transparency and open conversations about compensation. If you have any questions about our approach, we're happy to discuss them throughout the hiring process!
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
","descriptionPlain":"Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! \n\nOur culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers https://www.youtube.com/watch?v=EkfZmHrRLx4&list=PLoktA_D-2UEnxMLfCe93bANKXVXd2bdN8&index=24.\n\nWe help employees grow professionally; we have a ton of onboarding resources, tutorials, hackathons and buddies to support learnings and provide opportunities to innovate. We have a range of experience levels on teams which allows for mentor/mentee opportunities. Leaders at Jobber work with empathy and support employees to build healthy work-life harmony. Bring your dedication and passion to this job to fulfill your goals.\n\nYou could join one of the following teams:\n\nQuoteMeal: We power Jobber’s quoting and estimating experience, helping service providers win more work with less effort. We build flexible, high-impact web and mobile solutions that make quoting a seamless experience for our customers and their clients. Joining this team is an opportunity to create intuitive solutions that help service providers grow their business.\n\nFranchise: This team will build the foundation for Jobber’s customers franchise offering, helping franchisors and multi-location service businesses manage growth across brands, locations, users, permissions, reporting, and operational workflows. This team will tackle deep product and platform challenges, from scalable account architecture and Partner HQ experiences to lead routing, royalty reporting, onboarding, and partner-specific tooling. This is a high-impact opportunity to shape how Jobber supports complex customers, starting with franchise groups while creating flexible systems that can grow into broader channel partnership needs.\n\nThe role of Staff Software Engineer at Jobber:\n\nAs a technical champion and force multiplier, you lead and mentor teams of exceptional engineers while collaborating closely with Product and Design partners to tackle complex technical challenges. Your expertise spans architecture, design, and hands-on coding, allowing you to have a significant impact on the product and our customers. A portion of your time is allocated to \"Staff Dev Projects,\" which may include cross-team initiatives, work acceleration within your team, exploration of emerging technologies, addressing technical debt, or investing in the future of engineering at Jobber. In addition, you customize, extend and experiment with tools, models, harnesses and processes to increase the effectiveness of yourself, your team and mentor others to do the same.\n\nAs a Staff Software Engineer, you will:\n\n - Collaborate closely with cross-functional teams to conceptualize, design, and iteratively deliver high-impact features that address customer needs\n\n - Partner with Product and Design teams to shape and define the strategic product roadmap\n\n - Identify and lead large-scale initiatives that drive innovation across multiple teams or departments\n\n - Actively participate in code reviews and testing processes to ensure code quality and maintainability\n\n - Champion the development of consistent engineering practices and reusable code solutions to enhance overall efficiency\n\n - Lead and facilitate group discussions to drive consensus on optimal solutions for complex customer problems\n\n - Research, promote, and implement industry best practices within your team's domain, staying at the forefront of technological advancements\n\n - Effectively communicate complex technical concepts to diverse audiences, bridging the gap between technical and non-technical stakeholders\n\n - Provide mentorship and guidance to team members at all levels, fostering their professional growth and career development\n\n - Build with AI as a core part of how you work. We expect engineers to delegate real work to agents daily, verify what comes back, and keep improving their own setup so each task makes the next one easier.\n\nTo be successful, you should have:\n\n - Demonstrated expertise in developing highly scalable, robust software solutions across multiple layers of the technology stack\n\n - Daily hands-on experience building with agentic AI tools, beyond autocomplete or chat: you delegate real work to agents as part of how you ship.\n\n - Demonstrated expertise in developing highly scalable, robust software solutions across multiple layers of the technology stack\n\n - Proven leadership experience in guiding teams through complex, high-impact projects and serving as a technical lead\n\n - Exceptional proficiency in software design, architecture, and coding, with a focus on maintainability and performance\n\n - Outstanding collaboration and communication skills, coupled with the ability to significantly amplify the team’s productivity and effectiveness through mentorship/coaching\n\n - Strong self-motivation and resourcefulness, with the capacity to independently identify and leverage necessary resources for project delivery and problem-solving\n\n - Ability to navigate ambiguity and prioritize tasks effectively in dynamic, fast-paced environments\n\n - Passionate commitment to continuous learning and professional growth, with a track record of staying current with emerging technologies and industry trends\n\nIt would be really great if you had:\n\n - Experience with our development stack: React, React Native, TypeScript, GraphQL API layer, and Ruby on Rails on AWS. \n\n - Led cross-team initiatives and projects\n\nHiring Process and Team Match-Making:\n\nUsing our engineering hiring process, we will explore the skills and qualifications you bring and match you with one of the teams currently hiring. Our hiring process has an interview with a Talent team member (45mins), a Hiring Manager Interview (60mins), a take-home challenge with a follow-up Functional Interview (90mins) and a Senior Leadership Interview (45mins). If a team in particular excites you, feel free to mention it to your Talent Partner! \n\nLocation:\n\nWe believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.\n\nCompensation:\n\nAt Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This role has a minimum annual salary of $169,200, a midpoint of $199,100, and a maximum salary of $228,900, designed to reflect the progression from learning the ropes to truly excelling. \n\nWe design our compensation to reflect each new hire's skills, experience, and the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual's current capabilities and their opportunity for future growth.\n\nBase salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You'll have access to a dedicated talent development program that includes career coaching and opportunities for career development.\n\n We believe in transparency and open conversations about compensation. If you have any questions about our approach, we're happy to discuss them throughout the hiring process!\n\nWhat you can expect from Jobber:\n\n - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.\n\n - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.\n\n - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.\n\n - To work with a group of people who are humble, supportive, and give a sh*t about our customers.\n\nWe believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.\n\n\n\nA bit more about us:\n\nJob by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!"},{"id":"8cc365d8-ee75-4879-993b-a3077722b47e","title":"Senior Software Engineer","department":"Product Engineering","team":"Product Engineering","employmentType":"FullTime","location":"Toronto","secondaryLocations":[{"location":"Vancouver","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}}},{"location":"Kitchener-Waterloo","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Kitchener-Waterloo"}}},{"location":"Edmonton","address":{"postalAddress":{"addressRegion":"Alberta","addressCountry":"Canada","addressLocality":"Edmonton"}}}],"publishedAt":"2026-05-06T17:22:37.135+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/jobber/8cc365d8-ee75-4879-993b-a3077722b47e","applyUrl":"https://jobs.ashbyhq.com/jobber/8cc365d8-ee75-4879-993b-a3077722b47e/application","descriptionHtml":"Then Jobber might be the place for you! We're looking for Senior Software Engineers to be part of our Product Software Engineering team.
At Jobber, we don’t just build a product - we work on real problems that help people in small businesses to become successful. We are inspired by our company values: be humble, be supportive and give a sh*t, which are not just said but are lived. We work in a collaborative environment where teams make decisions with autonomy and contribute directly to shaping the company’s future. We release early and often while dedicating time to addressing technical debt. We believe in getting instant feedback from our customers and leveraging that to make their lives easier.
We help employees grow professionally; we have a ton of onboarding resources, tutorials, hackathons, and buddies to support learnings and provide opportunities to innovate. We have a range of experience levels on teams which allow for mentor/mentee opportunities. Leaders at Jobber work with empathy and support employees to build a healthy work-life harmony. Bring your dedication and passion to this job to fulfill your goals.
You could join one of the following teams:
Expansion: This team is dedicated to empowering users to make informed decisions that drive their business success. By ensuring easy access to and seamless adoption of our full range of innovative solutions, the team delivers intuitive user experiences that maximize the value of our product offerings. Key focus areas include enhancing upgrade and downgrade journeys and enabling product-led discovery of features, ensuring every customer can unlock their full potential with our platform.
Bookkeeping & Accounting: The Bookkeeping & Accounting team is on a mission to become the financial backbone of home service businesses. We build Jobber's bookkeeping product, integrating with financial platforms, syncing transaction data, and delivering accurate, trusted books that let small business owners focus on their craft. Joining this team means working on something genuinely hard with real stakes and a clear path to impact for the service providers who rely on us every day.
Fintech Systems: Fintech Systems is the platform team behind Jobber's payments and financial infrastructure. Our job is making sure money moves reliably: that payments, payouts, refunds, and disputes are accurate, observable, and auditable, and that Jobber is the source of truth for our service providers' financial data. We support the fintech product teams through deep technical investment in the platform they build on, which means reducing operational overhead, keeping financial systems stable and correct, and upholding the regulatory and compliance expectations that come with handling money.
Quotemeal: The Quotemeal team powers Jobber’s quoting and estimating experience, helping service providers win more work with less effort. We build flexible, high-impact web and mobile solutions that make quoting a seamless experience for our customers and their clients. Joining this team is an opportunity to create intuitive solutions that help service providers grow their business!
Comms Systems: The Communication Systems team powers the messaging infrastructure within Jobber, enabling customers to send merely 20M texts and emails per month. Communication is central to our core product strategy, and this team provides the foundation that allows other teams to focus on high-priority work. Partnering with industry leaders like Twilio and SendGrid we deliver reliable, scalable communication tools. Joining this team is an opportunity to work on backend systems critical to shaping the future of communication within the platform!
At Jobber we never stop growing and learning, and you shouldn’t either. Through continuous 1:1s, dedicated feedback and support from your manager and our Learning and Development team, and your own sense of curiosity, we hope you develop to another level with your skill set.
The role:
Reporting to the Manager, Software Engineering, the Senior Software Engineer will collaborate with other Software Development members on a Scrum team to build an industry-leading product that helps our customers and their small businesses be successful. We’re looking for people who are ready to solve problems that millions of entrepreneurs are facing, using their experience to influence both a product and our team, all the while still working on developing their own craft.
In this role, it’s important that you’re a champion of best practices for well-tested, scalable, and well-organized code. In addition, you customize, extend and experiment with tools, models, harnesses and processes to increase the effectiveness of yourself, your team and mentor others to do the same.
As a Senior Software Engineer, you will:
Be involved in the full life-cycle of a feature, from ideation to delivery and adoption
Participate in code review and testing, while driving engineering solutions to have consistent practices and reusable code
Facilitate group discussions with team members and stakeholders to determine the best solution to our customer's problems
Research, communicate, and advocate for the use of best practices within your team’s domain
Mentor and coach junior teammates, helping them elevate their skills and careers
Understand how and why our customers work the way they do, so you can develop and improve features in Jobber's online and mobile apps
Build with AI as a core part of how you work. We expect engineers to delegate real work to agents daily, verify what comes back, and keep improving their own setup so each task makes the next one easier.
To be successful, you should have:
A demonstrated level of senior software engineering experience on a full-stack development team
You have a track record of learning and writing quality code in multiple languages, though experience with Javascript/TypeScript is required (We use Ruby on Rails, React & React Native with TypeScript)
Experience with the entire software development lifecycle in the Agile/Scrum framework
A strong systems focus, on building foundational software for large at-scale applications
Ability to quickly move between different features and projects with a strong interest in experimentation
A structured understanding of common full-stack frameworks, architectures, technologies, and patterns
An inquisitive mindset; ability to ask a lot of questions, seek out new information, and remain open to new ideas and perspectives.
The ability to self-serve, take initiative, and find resources necessary to accomplish a project or solve a problem
Enthusiasm for delivering value early and often to customers
Experience providing technical mentorship and sharing industry best practices, helping team members navigate complex engineering challenges and stay involved with the latest technologies and trends
Daily hands-on experience building with agentic AI tools, beyond autocomplete or chat: you delegate real work to agents as part of how you ship.
It would be really great (but not a deal-breaker) if you had:
Exposure or experience in a tech leadership role
Kafka knowledge and some basic AWS knowledge (e.g. Lambda, ECS, EC2)
Experience using Ruby on Rails, React, and GraphQL in a production environment
Hiring Process:
An interview with a Talent team member (45 mins)
A Hiring Manager Interview (60 mins)
A take-home challenge with a follow-up Functional Interview (90 mins)
A Senior Leadership Interview (30 mins)
Location:
We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.
Compensation:
At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This role has a minimum annual salary of $125,800, a midpoint of $147,900, and a maximum salary of $170,100, designed to reflect the progression from learning the ropes to truly excelling.
We design our compensation to reflect each new hire's skills, experience, and the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual's current capabilities and their opportunity for future growth.
Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You'll have access to a dedicated talent development program that includes career coaching and opportunities for career development. We believe in transparency and open conversations about compensation. If you have any questions about our approach, we're happy to discuss them throughout the hiring process!
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
","descriptionPlain":"ARE YOU AN EXPERIENCED SOFTWARE DEVELOPER WITH A PASSION FOR FINDING CREATIVE SOLUTIONS TO REAL-WORLD PROBLEMS? \n\nThen Jobber might be the place for you! We're looking for Senior Software Engineers to be part of our Product Software Engineering team.\n\nAt Jobber, we don’t just build a product - we work on real problems that help people in small businesses to become successful. We are inspired by our company values: be humble, be supportive and give a sh*t, which are not just said but are lived. We work in a collaborative environment where teams make decisions with autonomy and contribute directly to shaping the company’s future. We release early and often while dedicating time to addressing technical debt. We believe in getting instant feedback from our customers and leveraging that to make their lives easier.\n\nWe help employees grow professionally; we have a ton of onboarding resources, tutorials, hackathons, and buddies to support learnings and provide opportunities to innovate. We have a range of experience levels on teams which allow for mentor/mentee opportunities. Leaders at Jobber work with empathy and support employees to build a healthy work-life harmony. Bring your dedication and passion to this job to fulfill your goals.\n\nYou could join one of the following teams:\n\nExpansion: This team is dedicated to empowering users to make informed decisions that drive their business success. By ensuring easy access to and seamless adoption of our full range of innovative solutions, the team delivers intuitive user experiences that maximize the value of our product offerings. Key focus areas include enhancing upgrade and downgrade journeys and enabling product-led discovery of features, ensuring every customer can unlock their full potential with our platform. \n\nBookkeeping & Accounting: The Bookkeeping & Accounting team is on a mission to become the financial backbone of home service businesses. We build Jobber's bookkeeping product, integrating with financial platforms, syncing transaction data, and delivering accurate, trusted books that let small business owners focus on their craft. Joining this team means working on something genuinely hard with real stakes and a clear path to impact for the service providers who rely on us every day.\n\nFintech Systems: Fintech Systems is the platform team behind Jobber's payments and financial infrastructure. Our job is making sure money moves reliably: that payments, payouts, refunds, and disputes are accurate, observable, and auditable, and that Jobber is the source of truth for our service providers' financial data. We support the fintech product teams through deep technical investment in the platform they build on, which means reducing operational overhead, keeping financial systems stable and correct, and upholding the regulatory and compliance expectations that come with handling money.\n\nQuotemeal: The Quotemeal team powers Jobber’s quoting and estimating experience, helping service providers win more work with less effort. We build flexible, high-impact web and mobile solutions that make quoting a seamless experience for our customers and their clients. Joining this team is an opportunity to create intuitive solutions that help service providers grow their business!\n\nComms Systems: The Communication Systems team powers the messaging infrastructure within Jobber, enabling customers to send merely 20M texts and emails per month. Communication is central to our core product strategy, and this team provides the foundation that allows other teams to focus on high-priority work. Partnering with industry leaders like Twilio and SendGrid we deliver reliable, scalable communication tools. Joining this team is an opportunity to work on backend systems critical to shaping the future of communication within the platform!\n\nAt Jobber we never stop growing and learning, and you shouldn’t either. Through continuous 1:1s, dedicated feedback and support from your manager and our Learning and Development team, and your own sense of curiosity, we hope you develop to another level with your skill set.\n\nThe role:\n\nReporting to the Manager, Software Engineering, the Senior Software Engineer will collaborate with other Software Development members on a Scrum team to build an industry-leading product that helps our customers and their small businesses be successful. We’re looking for people who are ready to solve problems that millions of entrepreneurs are facing, using their experience to influence both a product and our team, all the while still working on developing their own craft.\n\nIn this role, it’s important that you’re a champion of best practices for well-tested, scalable, and well-organized code. In addition, you customize, extend and experiment with tools, models, harnesses and processes to increase the effectiveness of yourself, your team and mentor others to do the same.\n\nAs a Senior Software Engineer, you will:\n\n - Be involved in the full life-cycle of a feature, from ideation to delivery and adoption\n\n - Participate in code review and testing, while driving engineering solutions to have consistent practices and reusable code\n\n - Facilitate group discussions with team members and stakeholders to determine the best solution to our customer's problems\n\n - Research, communicate, and advocate for the use of best practices within your team’s domain\n\n - Mentor and coach junior teammates, helping them elevate their skills and careers\n\n - Understand how and why our customers work the way they do, so you can develop and improve features in Jobber's online and mobile apps\n\n - Build with AI as a core part of how you work. We expect engineers to delegate real work to agents daily, verify what comes back, and keep improving their own setup so each task makes the next one easier.\n \n \n\nTo be successful, you should have:\n\n - A demonstrated level of senior software engineering experience on a full-stack development team\n\n - You have a track record of learning and writing quality code in multiple languages, though experience with Javascript/TypeScript is required (We use Ruby on Rails, React & React Native with TypeScript)\n\n - Experience with the entire software development lifecycle in the Agile/Scrum framework\n\n - A strong systems focus, on building foundational software for large at-scale applications\n\n - Ability to quickly move between different features and projects with a strong interest in experimentation\n\n - A structured understanding of common full-stack frameworks, architectures, technologies, and patterns\n\n - An inquisitive mindset; ability to ask a lot of questions, seek out new information, and remain open to new ideas and perspectives.\n\n - The ability to self-serve, take initiative, and find resources necessary to accomplish a project or solve a problem\n\n - Enthusiasm for delivering value early and often to customers\n\n - Experience providing technical mentorship and sharing industry best practices, helping team members navigate complex engineering challenges and stay involved with the latest technologies and trends\n\n - Daily hands-on experience building with agentic AI tools, beyond autocomplete or chat: you delegate real work to agents as part of how you ship.\n \n \n\nIt would be really great (but not a deal-breaker) if you had:\n\n - Exposure or experience in a tech leadership role\n\n - Kafka knowledge and some basic AWS knowledge (e.g. Lambda, ECS, EC2) \n\n - Experience using Ruby on Rails, React, and GraphQL in a production environment\n \n \n\nHiring Process:\n\n - An interview with a Talent team member (45 mins)\n\n - A Hiring Manager Interview (60 mins)\n\n - A take-home challenge with a follow-up Functional Interview (90 mins)\n\n - A Senior Leadership Interview (30 mins)\n \n \n\nLocation:\n\nWe believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.\n\nCompensation:\n\nAt Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This role has a minimum annual salary of $125,800, a midpoint of $147,900, and a maximum salary of $170,100, designed to reflect the progression from learning the ropes to truly excelling. \n\nWe design our compensation to reflect each new hire's skills, experience, and the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual's current capabilities and their opportunity for future growth. \n\nBase salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You'll have access to a dedicated talent development program that includes career coaching and opportunities for career development. We believe in transparency and open conversations about compensation. If you have any questions about our approach, we're happy to discuss them throughout the hiring process!\n\nWhat you can expect from Jobber:\n\n - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.\n\n - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.\n\n - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.\n\n - To work with a group of people who are humble, supportive, and give a sh*t about our customers.\n\nWe believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.\n\n\n\nA bit more about us:\n\nJob by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!"},{"id":"378345d4-0b72-4811-837c-5bec71b30cb2","title":"Account Executive, Full Cycle","department":"Sales","team":"Sales","employmentType":"FullTime","location":"Toronto","secondaryLocations":[{"location":"Vancouver","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}}},{"location":"Kitchener-Waterloo","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Kitchener-Waterloo"}}},{"location":"Edmonton","address":{"postalAddress":{"addressRegion":"Alberta","addressCountry":"Canada","addressLocality":"Edmonton"}}}],"publishedAt":"2026-08-28T20:26:11.690+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/jobber/378345d4-0b72-4811-837c-5bec71b30cb2","applyUrl":"https://jobs.ashbyhq.com/jobber/378345d4-0b72-4811-837c-5bec71b30cb2/application","descriptionHtml":"Then Jobber might be the place for you! We’re looking for an Account Executive, Full Cycle to be part of our Sales department.
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
The team:
Our Sales team gains an understanding of who our customers are, what their businesses do, and how Jobber can help them succeed, to turn leads into advocates.
They all have an incredible passion for sales, our customer, and a connection to our purpose. This team is focused on delivering on the promise to make small businesses more successful, and they celebrate, motivate, and challenge each other daily. They are also focused on growth personally and professionally and are supported through regular 1:1’s which focus on performance, coaching, long-term development, and consistent feedback from peers and leaders.
The role:
Reporting to the Manager, Sales, this Account Executive, Full Cycle will play a significant role in developing relationships and trust with small businesses in our journey to power the world of mobile services. Our sales process while quick is highly consultative, and helping the customer understand the value and efficiency Jobber could provide their company is paramount.
The Account Executive, Full Cycle will:
Own the full sales process from prospecting to closing
Drive connection with potential customers through phone, email, and sms outreach to create new opportunities
Leverage strong communication and active listening skills to build rapport, trust, and a deep understanding of the small businesses we work with.
Be a trusted advisor and product expert and leverage that knowledge to provide recommendations on how to best utilize Jobber, from specific workflows to feature fits.
Demonstrate the value of Jobber through conversation, social proof and product demonstrations
Track key information in Salesforce for follow-up, knowledge sharing, and analytics
To be successful, you will need:
Demonstrated experience in a sales environment with commission and/or targets. You can speak to them, and can speak to how you were successful. .
To drive urgency and excitement. You will be required to sell in a dynamic environment with a fairly short sales cycle. You should be energized by high volume and the prospect of uncapped earning potential!
To be driven, tenacious and disciplined. You won’t win over every prospect, and there will be many highs and lows. It’s about how you balance those ups and downs and bring the best of what you have to the job daily.
To find solutions. If something isn’t going right, you’ll take care of it. Not every conversation will be the same, and you're quick at thinking on your feet.
To be data driven. Being able to source, interpret and create a narrative based on data will be key for your own success as well as the small businesses you’re supporting.
To be coachable and adaptable. The sales team is always changing and evolving, so being flexible and good with change and ambiguity is important.
To enjoy technology. We're working hard to empower the world with mobile technology and are looking for someone who wants to share their excitement.
To have a clear and confident communication style. You should have the ability to actively listen and consult with our customers and get a true understanding of who they are and what they need. This position involves a good deal of phone time, so these skills are imperative.
Previous experience with a Customer Relationship Management (CRM) system, preferably SalesForce.
Location:
We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.
Compensation:
At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This opportunity has a fixed compensation structure, meaning all employees come in at the exact same rate. It includes a base salary of $60,000 and a commission of $40,000, for an On-Target Earnings (OTE) of $100,000. Our commission structure is uncapped and paid out monthly, meaning there is potential to earn beyond the stated OTE.
This OTE is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. As well, this role has clearly defined growth opportunities to deepen expertise, explore new roles, or step into leadership. You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.
If you have any questions about our compensation approach, we encourage open conversations throughout the hiring process!
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
","descriptionPlain":"ARE YOU A PERSON THAT WANTS TO EMPOWER SMALL BUSINESSES?\n\n\n\nThen Jobber might be the place for you! We’re looking for an Account Executive, Full Cycle to be part of our Sales department.\n\n\n\nJobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! \n\n\n\nOur culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers https://www.youtube.com/watch?v=ahVf4AjYlh4.\n\n\n\nThe team: \n\nOur Sales team gains an understanding of who our customers are, what their businesses do, and how Jobber can help them succeed, to turn leads into advocates.\n\n\n\nThey all have an incredible passion for sales, our customer, and a connection to our purpose. This team is focused on delivering on the promise to make small businesses more successful, and they celebrate, motivate, and challenge each other daily. They are also focused on growth personally and professionally and are supported through regular 1:1’s which focus on performance, coaching, long-term development, and consistent feedback from peers and leaders. \n\n\n\nThe role:\n\nReporting to the Manager, Sales, this Account Executive, Full Cycle will play a significant role in developing relationships and trust with small businesses in our journey to power the world of mobile services. Our sales process while quick is highly consultative, and helping the customer understand the value and efficiency Jobber could provide their company is paramount.\n\n\n\nThe Account Executive, Full Cycle will: \n\n - Own the full sales process from prospecting to closing \n\n - Drive connection with potential customers through phone, email, and sms outreach to create new opportunities\n\n - Leverage strong communication and active listening skills to build rapport, trust, and a deep understanding of the small businesses we work with. \n\n - Be a trusted advisor and product expert and leverage that knowledge to provide recommendations on how to best utilize Jobber, from specific workflows to feature fits.\n\n - Demonstrate the value of Jobber through conversation, social proof and product demonstrations\n\n - Track key information in Salesforce for follow-up, knowledge sharing, and analytics\n \n \n\nTo be successful, you will need:\n\n - Demonstrated experience in a sales environment with commission and/or targets. You can speak to them, and can speak to how you were successful. .\n\n - To drive urgency and excitement. You will be required to sell in a dynamic environment with a fairly short sales cycle. You should be energized by high volume and the prospect of uncapped earning potential!\n\n - To be driven, tenacious and disciplined. You won’t win over every prospect, and there will be many highs and lows. It’s about how you balance those ups and downs and bring the best of what you have to the job daily.\n\n - To find solutions. If something isn’t going right, you’ll take care of it. Not every conversation will be the same, and you're quick at thinking on your feet.\n\n - To be data driven. Being able to source, interpret and create a narrative based on data will be key for your own success as well as the small businesses you’re supporting. \n\n - To be coachable and adaptable. The sales team is always changing and evolving, so being flexible and good with change and ambiguity is important.\n\n - To enjoy technology. We're working hard to empower the world with mobile technology and are looking for someone who wants to share their excitement.\n\n - To have a clear and confident communication style. You should have the ability to actively listen and consult with our customers and get a true understanding of who they are and what they need. This position involves a good deal of phone time, so these skills are imperative.\n\n - Previous experience with a Customer Relationship Management (CRM) system, preferably SalesForce.\n\nLocation:\n\nWe believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.\n\nCompensation:\n\nAt Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This opportunity has a fixed compensation structure, meaning all employees come in at the exact same rate. It includes a base salary of $60,000 and a commission of $40,000, for an On-Target Earnings (OTE) of $100,000. Our commission structure is uncapped and paid out monthly, meaning there is potential to earn beyond the stated OTE. \n\nThis OTE is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. As well, this role has clearly defined growth opportunities to deepen expertise, explore new roles, or step into leadership. You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.\n\nIf you have any questions about our compensation approach, we encourage open conversations throughout the hiring process!\n\nWhat you can expect from Jobber:\n\n - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.\n\n - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.\n\n - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.\n\n - To work with a group of people who are humble, supportive, and give a sh*t about our customers.\n\nWe believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.\n\n\n\nA bit more about us:\n\nJob by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!"},{"id":"cf26b34b-33b0-487c-bdfa-4dd4c59d53e9","title":"Intermediate Software Engineer","department":"Product Engineering","team":"Product Engineering","employmentType":"FullTime","location":"Toronto","secondaryLocations":[{"location":"Vancouver","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}}},{"location":"Kitchener-Waterloo","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Kitchener-Waterloo"}}},{"location":"Edmonton","address":{"postalAddress":{"addressRegion":"Alberta","addressCountry":"Canada","addressLocality":"Edmonton"}}}],"publishedAt":"2026-04-21T17:23:11.048+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/jobber/cf26b34b-33b0-487c-bdfa-4dd4c59d53e9","applyUrl":"https://jobs.ashbyhq.com/jobber/cf26b34b-33b0-487c-bdfa-4dd4c59d53e9/application","descriptionHtml":"Then Jobber might be the place for you! We're looking for an Intermediate Software Engineer to be part of our Software Engineering team.
At Jobber, we don’t just build a product - we work on real problems that help people in small businesses to become successful. We are inspired by our company values: be humble, be supportive and give a sh*t, which are not just said but are lived. We work in a collaborative environment where teams make decisions with autonomy and contribute directly to shaping the company’s future. We release early and often while dedicating time to addressing technical debt. We believe in getting instant feedback from our customers and leveraging that to make their lives easier.
We help employees grow professionally; we have a ton of onboarding resources, tutorials, hackathons, and buddies to support learnings and provide opportunities to innovate. We have a range of experience levels on teams which allow for mentor/mentee opportunities. Leaders at Jobber work with empathy and support employees to build a healthy work-life harmony. Bring your dedication and passion to this job to fulfill your goals.
You could join one of the following teams:
Trust Engineering: Trust Engineering helps keep our Service Providers and our platform safe. We are responsible for providing layered protection at the infra and application level by integrating protections from a variety of third-party security/risk/authenticationt providers and building our own custom risk/threat logic. We also build tooling and experiences for our frontline security operations teams to improve their ability to mitigate security incidents and build robust controls to prevent future occurrences.
The role:
Reporting to the Manager, Software Engineering, the Intermediate Software Engineer will collaborate with other Software Development members on a Scrum team to build an industry-leading product that helps our customers and their small businesses be successful. We’re looking for people who are ready to solve problems that millions of entrepreneurs are facing and who are eager to develop their craft while contributing to the team’s success.
In this role, you must be committed to writing well-tested, scalable, and well-organized code. In addition, you will customize, extend and experiment with tools, models, harnesses and processes to increase your effectiveness. You’ll have opportunities to learn, collaborate, and grow while supporting your team in delivering high-quality solutions.
As an Intermediate Software Engineer, you will:
Contribute to the design, development, and delivery of features that address customer needs, collaborating with cross-functional teams
Work closely with senior engineers to refine requirements and scope technical solutions.
Write, review, and maintain clean, scalable, and well-documented code.
Participate in code reviews to ensure code quality and maintainability.
Collaborate with your team to identify and solve technical challenges.
Share knowledge and learn from others through paired programming, team discussions, and technical documentation.
Stay curious and keep up to date with the latest tools, technologies, and best practices in software development.
Build with AI as a core part of how you work. We expect engineers to delegate real work to agents daily, verify what comes back, and keep improving their own setup so each task makes the next one easier.
To be successful, you should have:
Proficiency in writing clean, maintainable, and testable code.
Familiarity with Agile/Scrum development methodologies.
A structured understanding of common backend frameworks, technologies, and patterns.
Familiarity working with observability tools such as DataDog.
Strong problem-solving skills and a collaborative mindset.
A willingness to learn, adapt, and grow as part of a team.
Daily hands-on experience building with agentic AI tools, beyond autocomplete or chat: you delegate real work to agents as part of how you ship.
It would be great (but not a deal-breaker) if you had:
Experience with our development stack: React, React Native, TypeScript, Ruby on Rails
Familiarity with GraphQL API Layer and its optimization.
Prior experience working on scalable distributed systems.
Exposure to background processing frameworks (e.g., Sidekiq, Active Jobs).
Hiring Process:
An interview with a Talent team member (45 mins)
A Hiring Manager Interview (60 mins),
A take-home challenge with a follow-up Functional Interview (90 mins),
A Senior Leadership Interview (30 mins).
Location:
We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.
Compensation:
At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This role has a minimum annual salary of $106,600, a midpoint of $125,400, and a maximum salary of $144,200, designed to reflect the progression from learning the ropes to truly excelling.
We design our compensation to reflect each new hire's skills, experience, and the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual's current capabilities and their opportunity for future growth.
Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You'll have access to a dedicated talent development program that includes career coaching and opportunities for career development. We believe in transparency and open conversations about compensation. If you have any questions about our approach, we're happy to discuss them throughout the hiring process!
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
","descriptionPlain":"ARE YOU A SOFTWARE DEVELOPER WITH A PASSION FOR FINDING CREATIVE SOLUTIONS TO REAL-WORLD PROBLEMS? \n\nThen Jobber might be the place for you! We're looking for an Intermediate Software Engineer to be part of our Software Engineering team.\n\nAt Jobber, we don’t just build a product - we work on real problems that help people in small businesses to become successful. We are inspired by our company values: be humble, be supportive and give a sh*t, which are not just said but are lived. We work in a collaborative environment where teams make decisions with autonomy and contribute directly to shaping the company’s future. We release early and often while dedicating time to addressing technical debt. We believe in getting instant feedback from our customers and leveraging that to make their lives easier.\n\nWe help employees grow professionally; we have a ton of onboarding resources, tutorials, hackathons, and buddies to support learnings and provide opportunities to innovate. We have a range of experience levels on teams which allow for mentor/mentee opportunities. Leaders at Jobber work with empathy and support employees to build a healthy work-life harmony. Bring your dedication and passion to this job to fulfill your goals.\n\nYou could join one of the following teams:\n\nTrust Engineering: Trust Engineering helps keep our Service Providers and our platform safe. We are responsible for providing layered protection at the infra and application level by integrating protections from a variety of third-party security/risk/authenticationt providers and building our own custom risk/threat logic. We also build tooling and experiences for our frontline security operations teams to improve their ability to mitigate security incidents and build robust controls to prevent future occurrences.\n\n\nThe role:\n\nReporting to the Manager, Software Engineering, the Intermediate Software Engineer will collaborate with other Software Development members on a Scrum team to build an industry-leading product that helps our customers and their small businesses be successful. We’re looking for people who are ready to solve problems that millions of entrepreneurs are facing and who are eager to develop their craft while contributing to the team’s success.\n\nIn this role, you must be committed to writing well-tested, scalable, and well-organized code. In addition, you will customize, extend and experiment with tools, models, harnesses and processes to increase your effectiveness. You’ll have opportunities to learn, collaborate, and grow while supporting your team in delivering high-quality solutions.\n\n\n\nAs an Intermediate Software Engineer, you will:\n\n - Contribute to the design, development, and delivery of features that address customer needs, collaborating with cross-functional teams\n\n - Work closely with senior engineers to refine requirements and scope technical solutions.\n\n - Write, review, and maintain clean, scalable, and well-documented code.\n\n - Participate in code reviews to ensure code quality and maintainability.\n\n - Collaborate with your team to identify and solve technical challenges.\n\n - Share knowledge and learn from others through paired programming, team discussions, and technical documentation.\n\n - Stay curious and keep up to date with the latest tools, technologies, and best practices in software development.\n\n - Build with AI as a core part of how you work. We expect engineers to delegate real work to agents daily, verify what comes back, and keep improving their own setup so each task makes the next one easier.\n\nTo be successful, you should have:\n\n - Proficiency in writing clean, maintainable, and testable code.\n\n - Familiarity with Agile/Scrum development methodologies.\n\n - A structured understanding of common backend frameworks, technologies, and patterns.\n\n - Familiarity working with observability tools such as DataDog.\n\n - Strong problem-solving skills and a collaborative mindset.\n\n - A willingness to learn, adapt, and grow as part of a team.\n\n - Daily hands-on experience building with agentic AI tools, beyond autocomplete or chat: you delegate real work to agents as part of how you ship.\n\nIt would be great (but not a deal-breaker) if you had:\n\n - Experience with our development stack: React, React Native, TypeScript, Ruby on Rails \n\n - Familiarity with GraphQL API Layer and its optimization.\n\n - Prior experience working on scalable distributed systems.\n\n - Exposure to background processing frameworks (e.g., Sidekiq, Active Jobs).\n\nHiring Process:\n\n - An interview with a Talent team member (45 mins)\n\n - A Hiring Manager Interview (60 mins),\n\n - A take-home challenge with a follow-up Functional Interview (90 mins), \n\n - A Senior Leadership Interview (30 mins). \n \n\nLocation:\n\nWe believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.\n\n\nCompensation:\n\nAt Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This role has a minimum annual salary of $106,600, a midpoint of $125,400, and a maximum salary of $144,200, designed to reflect the progression from learning the ropes to truly excelling. \n\nWe design our compensation to reflect each new hire's skills, experience, and the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual's current capabilities and their opportunity for future growth. \n\nBase salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You'll have access to a dedicated talent development program that includes career coaching and opportunities for career development. We believe in transparency and open conversations about compensation. If you have any questions about our approach, we're happy to discuss them throughout the hiring process!\n\nWhat you can expect from Jobber:\n\n - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.\n\n - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.\n\n - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.\n\n - To work with a group of people who are humble, supportive, and give a sh*t about our customers.\n\nWe believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.\n\n\n\nA bit more about us:\n\nJob by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!"},{"id":"850af5d5-0d94-4b9d-9dda-5833530dd6d8","title":"Director, Software Engineering (AI Workflows & Ecosystem)","department":"Product Engineering","team":"Product Engineering","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-04-30T16:12:47.875+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Canada"}},"jobUrl":"https://jobs.ashbyhq.com/jobber/850af5d5-0d94-4b9d-9dda-5833530dd6d8","applyUrl":"https://jobs.ashbyhq.com/jobber/850af5d5-0d94-4b9d-9dda-5833530dd6d8/application","descriptionHtml":"Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber, they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Jobber has AI in production, but not yet at its full potential.
We already have AI answering calls, drafting responses, and powering parts of our product. But today, those systems are still fragmented. Some teams are ahead. Others aren’t. Some workflows are intelligent. Others are still manual. And most importantly, the system doesn’t yet think across the product.
A service pro still has to:
Manually follow up on jobs
Piece together context across workflows
Decide what to do next
The platform doesn’t proactively help them run their business. That’s the gap.
The opportunity is to evolve Jobber from: AI-powered features → AI-powered workflows → AI-powered business operations
This role owns that shift. Not a team. Not a feature. The system.
You’re building for people who don’t have time to think about software.
A plumber finishing their last job at 6 pm
A cleaner managing 30 clients and 5 employees
A landscaper juggling scheduling, payments, and follow-ups
They’re not asking for “AI.” They’re asking:
“What should I do next?”
“Why didn’t this job convert?”
“Who should I follow up with today?”
And eventually:
They shouldn’t have to ask at all.
The Director who succeeds here will understand:
This isn’t about building clever systems; it’s about building systems that remove thinking from already overwhelmed people.
End-to-end ownership of Jobber’s AI system layer. You’re not owning a single team. You’re owning how intelligence flows across the entire product.
AI Foundations (models, orchestration, evals, guardrails)
Copilot (user-facing intelligence layer)
Automations (workflow execution layer)
Platform Experience / Marketplace (integration + ecosystem surface)
Emerging surfaces (voice, messaging, cross-product intelligence)
You are responsible for:
How decisions get made inside the system
How context moves across workflows
How actions get triggered (and when they shouldn’t)
How we evaluate whether AI is actually working
This includes:
Agentic workflows (reason → decide → act → evaluate)
Cross-product context (jobs, customers, payments, communication)
Reliability, safety, and failure modes
Developer experience for building on top of AI systems
~30 engineers across 4–6 teams
4–6 EMs / Sr EMs reporting into you
Close partnership with Product, Design, Data
Not “we shipped AI features.”
Instead:
The system proactively recommends and takes actions
Teams build on shared AI primitives, not reinventing them
AI output is reliable, measurable, and improving over time
Engineers trust the system, and move faster because of it
Customers feel like the product is working for them, not just responding
We are not looking for:
Someone who rolled out Copilot internally
Someone who used LLM APIs for features
Someone adjacent to AI
We are looking for someone who has:
Built real systems where AI makes decisions and takes actions in production.
That means experience with:
Agent orchestration (not just prompts)
Tool use and workflow execution
Evaluation (offline + online)
Observability and failure handling
Guardrails and safety in real systems
Tradeoffs between autonomy vs. control
You don’t need to code daily, but you must be able to reason at the system level.
Define how AI should work across Jobber, not just within a team
Build and evolve a multi-team org to execute on that vision
Make tradeoffs between speed, quality, and safety
Push teams beyond feature thinking into system thinking
Challenge assumptions, including leadership’s
Drive adoption across engineering, product, and the company
You’ve led orgs through complexity, not just growth.
Managed managers across multiple teams
Built organizations that scale (not just teams that ship)
Driven cross-org alignment in ambiguous spaces
You think in systems, not features.
You understand how user workflows connect end-to-end
You’ve partnered deeply with Product and Design
You care about customer outcomes, not just technical output
You’ve built or led production LLM/agentic systems.
You understand what actually works (and what doesn’t)
You’ve seen systems fail and improved them
You have opinions about evaluation, reliability, and safety
You can move fast without breaking everything.
You’ve balanced shipping vs infrastructure vs tech debt
You know when to iterate and when to redesign
This is not “AI theatre.”
We already have:
AI Receptionist (live, handling real customer calls)
AI features embedded across the product
250,000+ businesses using the platform
What we don’t have yet is: A unified, intelligent system across the product.
That’s what this role builds.
Most Director roles optimize delivery. This one defines: How an entire product becomes intelligent.
At Jobber, we also believe that compensation should be transparent, fair, and supportive of your experience and growth. This role has a minimum annual salary of $221,800 CAD, a midpoint of $261,000 CAD, and a maximum salary of $300,100 CAD, designed to reflect the progression from learning the ropes to truly excelling.
We design our compensation to reflect each new hire’s skills, experience, and the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.
We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
","descriptionPlain":"ARE YOU DRIVEN TO BRING PEOPLE, TECHNOLOGY, AND STRATEGY TOGETHER TO BUILD IMPACTFUL SOFTWARE?\n\nJobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber, they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!\n\n\n\n\n\n\n\nTHE PROBLEM YOU’D OWN\n\nJobber has AI in production, but not yet at its full potential.\n\nWe already have AI answering calls, drafting responses, and powering parts of our product. But today, those systems are still fragmented. Some teams are ahead. Others aren’t. Some workflows are intelligent. Others are still manual. And most importantly, the system doesn’t yet think across the product.\n\nA service pro still has to:\n\n - Manually follow up on jobs\n\n - Piece together context across workflows\n\n - Decide what to do next\n\nThe platform doesn’t proactively help them run their business. That’s the gap.\n\nThe opportunity is to evolve Jobber from: AI-powered features → AI-powered workflows → AI-powered business operations\n\nThis role owns that shift. Not a team. Not a feature. The system.\n\n\n\n\nTHE CUSTOMER\n\nYou’re building for people who don’t have time to think about software.\n\n - A plumber finishing their last job at 6 pm\n\n - A cleaner managing 30 clients and 5 employees\n\n - A landscaper juggling scheduling, payments, and follow-ups\n\nThey’re not asking for “AI.” They’re asking:\n\n - “What should I do next?”\n\n - “Why didn’t this job convert?”\n\n - “Who should I follow up with today?”\n\nAnd eventually:\n\n - They shouldn’t have to ask at all.\n\nThe Director who succeeds here will understand:\nThis isn’t about building clever systems; it’s about building systems that remove thinking from already overwhelmed people.\n\n\n\n\nWHAT YOU’D OWN\n\nEnd-to-end ownership of Jobber’s AI system layer. You’re not owning a single team. You’re owning how intelligence flows across the entire product.\n\n\n\n\nPRODUCT + PLATFORM SCOPE\n\n - AI Foundations (models, orchestration, evals, guardrails)\n\n - Copilot (user-facing intelligence layer)\n\n - Automations (workflow execution layer)\n\n - Platform Experience / Marketplace (integration + ecosystem surface)\n\n - Emerging surfaces (voice, messaging, cross-product intelligence)\n\n\nWHAT THIS ACTUALLY MEANS\n\nYou are responsible for:\n\n - How decisions get made inside the system\n\n - How context moves across workflows\n\n - How actions get triggered (and when they shouldn’t)\n\n - How we evaluate whether AI is actually working\n\nThis includes:\n\n - Agentic workflows (reason → decide → act → evaluate)\n\n - Cross-product context (jobs, customers, payments, communication)\n\n - Reliability, safety, and failure modes\n\n - Developer experience for building on top of AI systems\n\n\nTEAM STRUCTURE\n\n - ~30 engineers across 4–6 teams\n\n - 4–6 EMs / Sr EMs reporting into you\n\n - Close partnership with Product, Design, Data\n\n\n\n\nWHAT “GOOD” LOOKS LIKE\n\nNot “we shipped AI features.”\n\nInstead:\n\n - The system proactively recommends and takes actions\n\n - Teams build on shared AI primitives, not reinventing them\n\n - AI output is reliable, measurable, and improving over time\n\n - Engineers trust the system, and move faster because of it\n\n - Customers feel like the product is working for them, not just responding\n \n \n\n\nTHE AI BAR (THIS ROLE IS DIFFERENT)\n\nWe are not looking for:\n\n - Someone who rolled out Copilot internally\n\n - Someone who used LLM APIs for features\n\n - Someone adjacent to AI\n\nWe are looking for someone who has:\n\nBuilt real systems where AI makes decisions and takes actions in production.\n\nThat means experience with:\n\n - Agent orchestration (not just prompts)\n\n - Tool use and workflow execution\n\n - Evaluation (offline + online)\n\n - Observability and failure handling\n\n - Guardrails and safety in real systems\n\n - Tradeoffs between autonomy vs. control\n\nYou don’t need to code daily, but you must be able to reason at the system level.\n\n\n\n\nWHAT YOU’LL ACTUALLY DO\n\n - Define how AI should work across Jobber, not just within a team\n\n - Build and evolve a multi-team org to execute on that vision\n\n - Make tradeoffs between speed, quality, and safety\n\n - Push teams beyond feature thinking into system thinking\n\n - Challenge assumptions, including leadership’s\n\n - Drive adoption across engineering, product, and the company\n\n\n\n\nWHAT WE’RE LOOKING FOR\n\n\nLEADERSHIP\n\nYou’ve led orgs through complexity, not just growth.\n\n - Managed managers across multiple teams\n\n - Built organizations that scale (not just teams that ship)\n\n - Driven cross-org alignment in ambiguous spaces\n\n\nPRODUCT + SYSTEMS THINKING\n\nYou think in systems, not features.\n\n - You understand how user workflows connect end-to-end\n\n - You’ve partnered deeply with Product and Design\n\n - You care about customer outcomes, not just technical output\n\n\nAI DEPTH (NON-NEGOTIABLE)\n\nYou’ve built or led production LLM/agentic systems.\n\n - You understand what actually works (and what doesn’t)\n\n - You’ve seen systems fail and improved them\n\n - You have opinions about evaluation, reliability, and safety\n\n\nEXECUTION\n\nYou can move fast without breaking everything.\n\n - You’ve balanced shipping vs infrastructure vs tech debt\n\n - You know when to iterate and when to redesign\n\n\n\n\nWHY JOBBER · WHY NOW?\n\nThis is not “AI theatre.”\n\nWe already have:\n\n - AI Receptionist (live, handling real customer calls)\n\n - AI features embedded across the product\n\n - 250,000+ businesses using the platform\n\nWhat we don’t have yet is: A unified, intelligent system across the product.\n\nThat’s what this role builds.\n\n\n\n\nTLDR:\n\nMost Director roles optimize delivery. This one defines: How an entire product becomes intelligent.\n\n\n\n\nCOMPENSATION:\n\nAt Jobber, we also believe that compensation should be transparent, fair, and supportive of your experience and growth. This role has a minimum annual salary of $221,800 CAD, a midpoint of $261,000 CAD, and a maximum salary of $300,100 CAD, designed to reflect the progression from learning the ropes to truly excelling.\n\nWe design our compensation to reflect each new hire’s skills, experience, and the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.\n\nWe believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!\n\n\n\nWhat you can expect from Jobber:\n\n - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.\n\n - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.\n\n - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.\n\n - To work with a group of people who are humble, supportive, and give a sh*t about our customers.\n\nWe believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.\n\n\n\nA bit more about us:\n\nJob by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!"},{"id":"333ca8f5-2f52-45ad-bc52-af7ce04d1726","title":"Account Executive, Outbound","department":"Sales","team":"Sales","employmentType":"FullTime","location":"Toronto","secondaryLocations":[{"location":"Vancouver","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}}},{"location":"Kitchener-Waterloo","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Kitchener-Waterloo"}}},{"location":"Edmonton","address":{"postalAddress":{"addressRegion":"Alberta","addressCountry":"Canada","addressLocality":"Edmonton"}}}],"publishedAt":"2026-08-28T20:26:14.043+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/jobber/333ca8f5-2f52-45ad-bc52-af7ce04d1726","applyUrl":"https://jobs.ashbyhq.com/jobber/333ca8f5-2f52-45ad-bc52-af7ce04d1726/application","descriptionHtml":"Then Jobber might be the place for you! We’re looking for an Account Executive, Outbound to be part of our Sales department.
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
The team:
Our Sales team gains an understanding of who our customers are, what their businesses do, and how Jobber can help them succeed, to turn leads into advocates.
They all have an incredible passion for sales, our customer, and a connection to our purpose. This team is focused on delivering on the promise to make small businesses more successful, and they celebrate, motivate, and challenge each other daily. They are also focused on growth personally and professionally and are supported through regular 1:1’s which focus on performance, coaching, long-term development, and consistent feedback from peers and leaders.
The role:
Reporting to the Manager, Sales, this Account Executive, Outbound will play a significant role in developing relationships and trust with small businesses in our journey to power the world of mobile services. Our sales process while quick is highly consultative, and helping the customer understand the value and efficiency Jobber could provide their company is paramount.
The Account Executive, Outbound will:
Own the full sales process from prospecting to closing
Drive connection with potential customers through phone, email, and sms outreach to create new opportunities
Leverage strong communication and active listening skills to build rapport, trust, and a deep understanding of the small businesses we work with.
Be a trusted advisor and product expert and leverage that knowledge to provide recommendations on how to best utilize Jobber, from specific workflows to feature fits.
Demonstrate the value of Jobber through conversation, social proof and product demonstrations
Track key information in Salesforce for follow-up, knowledge sharing, and analytics
To be successful, you will need:
Demonstrated experience in a sales environment with commission and/or targets. You can speak to them, and can speak to how you were successful. .
To drive urgency and excitement. You will be required to sell in a dynamic environment with a fairly short sales cycle. You should be energized by high volume and the prospect of uncapped earning potential!
To be driven, tenacious and disciplined. You won’t win over every prospect, and there will be many highs and lows. It’s about how you balance those ups and downs and bring the best of what you have to the job daily.
To find solutions. If something isn’t going right, you’ll take care of it. Not every conversation will be the same, and you're quick at thinking on your feet.
To be data driven. Being able to source, interpret and create a narrative based on data will be key for your own success as well as the small businesses you’re supporting.
To be coachable and adaptable. The sales team is always changing and evolving, so being flexible and good with change and ambiguity is important.
To enjoy technology. We're working hard to empower the world with mobile technology and are looking for someone who wants to share their excitement.
To have a clear and confident communication style. You should have the ability to actively listen and consult with our customers and get a true understanding of who they are and what they need. This position involves a good deal of phone time, so these skills are imperative.
Previous experience with a Customer Relationship Management (CRM) system, preferably SalesForce.
Location:
We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.
Compensation:
At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This opportunity has a fixed compensation structure, meaning all employees come in at the exact same rate. It includes a base salary of $60,000 and a commission of $40,000, for an On-Target Earnings (OTE) of $100,000. Our commission structure is uncapped and paid out monthly, meaning there is potential to earn beyond the stated OTE.
This OTE is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. As well, this role has clearly defined growth opportunities to deepen expertise, explore new roles, or step into leadership. You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.
If you have any questions about our compensation approach, we encourage open conversations throughout the hiring process!
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
","descriptionPlain":"ARE YOU A PERSON THAT WANTS TO EMPOWER SMALL BUSINESSES?\n\n\n\nThen Jobber might be the place for you! We’re looking for an Account Executive, Outbound to be part of our Sales department.\n\n\n\nJobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! \n\n\n\nOur culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers https://www.youtube.com/watch?v=ahVf4AjYlh4.\n\n\n\nThe team: \n\nOur Sales team gains an understanding of who our customers are, what their businesses do, and how Jobber can help them succeed, to turn leads into advocates.\n\n\n\nThey all have an incredible passion for sales, our customer, and a connection to our purpose. This team is focused on delivering on the promise to make small businesses more successful, and they celebrate, motivate, and challenge each other daily. They are also focused on growth personally and professionally and are supported through regular 1:1’s which focus on performance, coaching, long-term development, and consistent feedback from peers and leaders. \n\n\n\nThe role:\n\nReporting to the Manager, Sales, this Account Executive, Outbound will play a significant role in developing relationships and trust with small businesses in our journey to power the world of mobile services. Our sales process while quick is highly consultative, and helping the customer understand the value and efficiency Jobber could provide their company is paramount.\n\n\n\nThe Account Executive, Outbound will: \n\n - Own the full sales process from prospecting to closing \n\n - Drive connection with potential customers through phone, email, and sms outreach to create new opportunities\n\n - Leverage strong communication and active listening skills to build rapport, trust, and a deep understanding of the small businesses we work with. \n\n - Be a trusted advisor and product expert and leverage that knowledge to provide recommendations on how to best utilize Jobber, from specific workflows to feature fits.\n\n - Demonstrate the value of Jobber through conversation, social proof and product demonstrations\n\n - Track key information in Salesforce for follow-up, knowledge sharing, and analytics\n \n \n\nTo be successful, you will need:\n\n - Demonstrated experience in a sales environment with commission and/or targets. You can speak to them, and can speak to how you were successful. .\n\n - To drive urgency and excitement. You will be required to sell in a dynamic environment with a fairly short sales cycle. You should be energized by high volume and the prospect of uncapped earning potential!\n\n - To be driven, tenacious and disciplined. You won’t win over every prospect, and there will be many highs and lows. It’s about how you balance those ups and downs and bring the best of what you have to the job daily.\n\n - To find solutions. If something isn’t going right, you’ll take care of it. Not every conversation will be the same, and you're quick at thinking on your feet.\n\n - To be data driven. Being able to source, interpret and create a narrative based on data will be key for your own success as well as the small businesses you’re supporting. \n\n - To be coachable and adaptable. The sales team is always changing and evolving, so being flexible and good with change and ambiguity is important.\n\n - To enjoy technology. We're working hard to empower the world with mobile technology and are looking for someone who wants to share their excitement.\n\n - To have a clear and confident communication style. You should have the ability to actively listen and consult with our customers and get a true understanding of who they are and what they need. This position involves a good deal of phone time, so these skills are imperative.\n\n - Previous experience with a Customer Relationship Management (CRM) system, preferably SalesForce.\n\nLocation:\n\nWe believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.\n\nCompensation:\n\nAt Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This opportunity has a fixed compensation structure, meaning all employees come in at the exact same rate. It includes a base salary of $60,000 and a commission of $40,000, for an On-Target Earnings (OTE) of $100,000. Our commission structure is uncapped and paid out monthly, meaning there is potential to earn beyond the stated OTE. \n\nThis OTE is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. As well, this role has clearly defined growth opportunities to deepen expertise, explore new roles, or step into leadership. You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.\n\nIf you have any questions about our compensation approach, we encourage open conversations throughout the hiring process!\n\nWhat you can expect from Jobber:\n\n - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.\n\n - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.\n\n - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.\n\n - To work with a group of people who are humble, supportive, and give a sh*t about our customers.\n\nWe believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.\n\n\n\nA bit more about us:\n\nJob by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!"},{"id":"eef43e14-7422-4c8e-87e6-020eb2e01a33","title":"Talent Acquisition Partner (Technical)","department":"People","team":"People","employmentType":"FullTime","location":"Toronto","secondaryLocations":[],"publishedAt":"2026-07-21T15:53:58.391+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/jobber/eef43e14-7422-4c8e-87e6-020eb2e01a33","applyUrl":"https://jobs.ashbyhq.com/jobber/eef43e14-7422-4c8e-87e6-020eb2e01a33/application","descriptionHtml":"Then Jobber might be the place for you! We’re looking for a performance-driven, innovative Senior Technical Recruiter to help us scale exceptional Engineering, Design, Product Management, Data Engineering, Data Science, and Security teams using modern tools, inclusive practices, and deep market insight.
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
The role:
The Technical Talent Attraction team is dedicated to finding the right people to join us in our mission to help small businesses succeed. Reporting to the Manager, Talent Attraction, you’ll specialize in identifying, engaging, and hiring top-tier technical talent across Product Engineering, Product Design, Product Management, and other technical teams.
In this role, you’ll act as a strategic advisor to hiring managers, gaining deep insight into their teams, aligning on hiring needs, and driving recruitment strategies that deliver exceptional outcomes. You’ll apply your experience with performance-based and competency-driven interviews to ensure we hire candidates who not only have the right skills, but who also align with our values and vision. Throughout, you’ll be committed to delivering a thoughtful, engaging candidate experience that brings Jobber’s story to life and builds lasting connections with every potential Jobberino.
The Talent Attraction Partner, will:
Own the full-cycle recruiting process for a variety of technical roles, including pipeline building, screening, interviewing, scheduling, stakeholder coaching, and closing. You'll be accountable for results, efficiency, quality, and equitable outcomes across every stage of the funnel.
Builder mindset: Bring an experimental, builder's mindset to the role — research, prototype, and pressure-test new tools, systems, and emerging technologies (including AI) that make the recruitment process faster, smarter, or more insightful, while maintaining a human-centered approach, and share what you learn with the rest of the team.
Collaborate with hiring teams to calibrate expectations, improve hiring practices, and up-level talent decisions across our hiring teams — including pushing back constructively when a process, requirement, or assumption no longer makes sense.
Leverage quantitative and qualitative data, like funnel conversions, time to fill, pass-through rates, and candidate feedback to identify patterns, flag risks, and recommend improvements. You’ll pair this with qualitative insights to drive stronger outcomes and influence stakeholders through evidence.
Build strong, diverse talent pipelines through strategic sourcing, campaigns, events, and sustained outreach that nurtures long-term engagement across underrepresented communities.
Promote inclusive hiring by embedding equitable and unbiased practices throughout the recruitment process, aligned with our approach to diversity and inclusion.
Act as an advocate and coach on recruitment best practices and standards for all things technical recruitment. You bring experience and can influence stakeholders towards outcomes supported by our objectives.
Strengthen our employer brand by championing Jobber as a purpose-driven and people-first workplace.
Become an ambassador of our culture by being humble, supportive - and someone who truly gives a sh*t! You will represent Jobber with the highest degree of professionalism.
To be successful, you should have:
Proven full-cycle technical recruiting experience within Software Engineering, Product Design, and Product Management, and other related disciplines in a SaaS or a high-growth environment.
A track record of quality delivery across multiple roles and role types, with the ability to manage complexity and manage pace without losing detail.
A data-informed mindset. You understand funnel metrics, hiring trends, and how to use insights to influence and improve.
A demonstrated builder's relationship with AI: you've used AI tools to build something in your own recruiting practice (a sourcing workflow, a screening tool, an automation, a prompt library) — not just used AI as a passive assistant — and you can speak concretely to what you built and what it changed.
A compelling communication style and creative sourcing approach. You know how to tell a story that connects and drives action.
Strong relationship-building skills. You’re a partner to hiring managers and an advocate for inclusive hiring practices.
A deep commitment to exceptional candidate experience, from first contact to final offer.
Location:
We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.
Compensation :
At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $98,300, a midpoint of $115,700, and a maximum salary of $133,100, designed to show the progression from learning the ropes to truly excelling.
We design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.
Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.
We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
","descriptionPlain":"DO YOU BELIEVE THE SECRET TO THE SUCCESS OF A COMPANY IS ITS PEOPLE?\n\nThen Jobber might be the place for you! We’re looking for a performance-driven, innovative Senior Technical Recruiter to help us scale exceptional Engineering, Design, Product Management, Data Engineering, Data Science, and Security teams using modern tools, inclusive practices, and deep market insight.\n\nJobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!\n\nOur culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers https://www.youtube.com/watch?v=ahVf4AjYlh4.\n\nThe role:\n\nThe Technical Talent Attraction team is dedicated to finding the right people to join us in our mission to help small businesses succeed. Reporting to the Manager, Talent Attraction, you’ll specialize in identifying, engaging, and hiring top-tier technical talent across Product Engineering, Product Design, Product Management, and other technical teams.\n\nIn this role, you’ll act as a strategic advisor to hiring managers, gaining deep insight into their teams, aligning on hiring needs, and driving recruitment strategies that deliver exceptional outcomes. You’ll apply your experience with performance-based and competency-driven interviews to ensure we hire candidates who not only have the right skills, but who also align with our values and vision. Throughout, you’ll be committed to delivering a thoughtful, engaging candidate experience that brings Jobber’s story to life and builds lasting connections with every potential Jobberino.\n\n \n\nThe Talent Attraction Partner, will:\n\n - Own the full-cycle recruiting process for a variety of technical roles, including pipeline building, screening, interviewing, scheduling, stakeholder coaching, and closing. You'll be accountable for results, efficiency, quality, and equitable outcomes across every stage of the funnel.\n\n - Builder mindset: Bring an experimental, builder's mindset to the role — research, prototype, and pressure-test new tools, systems, and emerging technologies (including AI) that make the recruitment process faster, smarter, or more insightful, while maintaining a human-centered approach, and share what you learn with the rest of the team.\n\n - Collaborate with hiring teams to calibrate expectations, improve hiring practices, and up-level talent decisions across our hiring teams — including pushing back constructively when a process, requirement, or assumption no longer makes sense.\n\n - Leverage quantitative and qualitative data, like funnel conversions, time to fill, pass-through rates, and candidate feedback to identify patterns, flag risks, and recommend improvements. You’ll pair this with qualitative insights to drive stronger outcomes and influence stakeholders through evidence.\n\n - Build strong, diverse talent pipelines through strategic sourcing, campaigns, events, and sustained outreach that nurtures long-term engagement across underrepresented communities.\n\n - Promote inclusive hiring by embedding equitable and unbiased practices throughout the recruitment process, aligned with our approach to diversity and inclusion.\n\n - Act as an advocate and coach on recruitment best practices and standards for all things technical recruitment. You bring experience and can influence stakeholders towards outcomes supported by our objectives.\n\n - Strengthen our employer brand by championing Jobber as a purpose-driven and people-first workplace.\n\n - Become an ambassador of our culture by being humble, supportive - and someone who truly gives a sh*t! You will represent Jobber with the highest degree of professionalism.\n\nTo be successful, you should have:\n\n - Proven full-cycle technical recruiting experience within Software Engineering, Product Design, and Product Management, and other related disciplines in a SaaS or a high-growth environment.\n\n - A track record of quality delivery across multiple roles and role types, with the ability to manage complexity and manage pace without losing detail.\n\n - A data-informed mindset. You understand funnel metrics, hiring trends, and how to use insights to influence and improve.\n\n - A demonstrated builder's relationship with AI: you've used AI tools to build something in your own recruiting practice (a sourcing workflow, a screening tool, an automation, a prompt library) — not just used AI as a passive assistant — and you can speak concretely to what you built and what it changed.\n\n - A compelling communication style and creative sourcing approach. You know how to tell a story that connects and drives action.\n\n - Strong relationship-building skills. You’re a partner to hiring managers and an advocate for inclusive hiring practices.\n\n - A deep commitment to exceptional candidate experience, from first contact to final offer.\n\nLocation:\n\nWe believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.\n\nCompensation :\n\nAt Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $98,300, a midpoint of $115,700, and a maximum salary of $133,100, designed to show the progression from learning the ropes to truly excelling.\n\nWe design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.\n\nBase salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.\n\nWe believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!\n\nWhat you can expect from Jobber:\n\n - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.\n\n - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.\n\n - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.\n\n - To work with a group of people who are humble, supportive, and give a sh*t about our customers.\n\nWe believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.\n\n\n\nA bit more about us:\n\nJob by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!"},{"id":"41a2ee3f-47b9-4b37-bac6-630fd8ab5fa2","title":"Customer Retention Specialist ","department":"Success","team":"Success","employmentType":"FullTime","location":"Vancouver","secondaryLocations":[{"location":"Kitchener-Waterloo","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Kitchener-Waterloo"}}},{"location":"Edmonton","address":{"postalAddress":{"addressRegion":"Alberta","addressCountry":"Canada","addressLocality":"Edmonton"}}},{"location":"Toronto","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}}}],"publishedAt":"2026-06-12T15:02:20.668+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}},"jobUrl":"https://jobs.ashbyhq.com/jobber/41a2ee3f-47b9-4b37-bac6-630fd8ab5fa2","applyUrl":"https://jobs.ashbyhq.com/jobber/41a2ee3f-47b9-4b37-bac6-630fd8ab5fa2/application","descriptionHtml":"We’re looking for a Customer Retention Specialist (Retention Specialist) to join our Customer Success team and play a key role in helping customers overcome challenges, rediscover the value of Jobber, and continue growing their businesses with confidence.
The Team
The Retention team plays a critical role in protecting recurring revenue and strengthening long-term customer relationships, supporting customers at pivotal moments when they are deciding whether to continue their Jobber subscription.
Through both inbound and outbound retention conversations, our team connects with customers who may be experiencing challenges, exploring alternatives, or not yet seeing the full value of the platform. We take the time to understand what’s getting in the way, and then connect them to the Jobber features and workflows that solve their specific problems and help their businesses grow.
We partner closely with Customer Success, Support, Product, and Billing to surface churn risks, share insights from customer conversations, and continuously improve the overall customer experience.
The Role
Reporting to the Manager, Customer Retention, the Customer Retention Specialist (Retention Specialist) works directly with customers who may be at risk of cancelling or disengaging from Jobber. Your job is to understand what’s standing in their way, and connect them to solutions that help them succeed.
You’ll lead meaningful, consultative conversations to understand the underlying causes behind cancellation requests or disengagement, identify barriers to success, and guide customers toward solutions that strengthen their experience with Jobber and make a real difference for their business. You’ll ask the right questions before offering solutions, and you’ll treat every conversation as an opportunity to genuinely improve someone’s experience.
Retention Specialists engage with customers through inbound calls, proactive retention outreach, and scheduled value sessions, translating Jobber’s capabilities into practical, meaningful solutions tailored to each customer’s unique situation.
You’ll develop deep product knowledge and act as a trusted advisor to customers, confidently navigating complex conversations and leveraging your expertise to showcase how Jobber’s features solve meaningful problems for businesses, helping customers make informed decisions that drive their long-term success.
Success in this role is measured through outcomes such as save rate, customer retention, and long-term customer success following retention conversations, with Retention Specialists taking direct ownership of outcomes that impact recurring revenue retention.
Shift: Monday to Friday 11am to 8pm MT (1pm to 10pm ET)
Please note: This role is available only to candidates based in Edmonton, Toronto, Vancouver, or Kitchener-Waterloo and requires you to attend the office at least 1 day per week according to the department schedule
The Customer Retention Specialist (Retention Specialist) will:
Engage with customers at risk of cancellation through retention-focused phone conversations via direct inbound phone line or booked calls, identifying solutions that help them continue to succeed with Jobber.
Conduct proactive outbound retention calls to customers showing signs of churn risk, using available signals such as account health indicators or changes in engagement to help customers address challenges before they lead to cancellation.
Facilitate scheduled value sessions that help customers overcome blockers and unlock the full value of their Jobber subscription through feature adoption, workflow optimization, training, and best practices tailored to their business.
Use a consultative, diagnostic approach to uncover root causes behind churn risk. You’ll ask the right questions, interpret signals such as product usage patterns and account health indicators, and recommend solutions that genuinely address what’s getting in the customer’s way.
Play a direct role in protecting and retaining recurring revenue by influencing customer decisions at critical moments in their lifecycle, guiding at-risk customers toward solutions that reinforce the long-term value of their Jobber subscription.
Exercise sound judgment and decision-making in navigating complex or high-risk customer situations, balancing customer needs with business outcomes to drive the best possible retention result.
Partner with cross-functional teams to share insights from retention conversations, helping identify churn trends, surface product gaps, and contribute to improvements across the customer experience.
Contribute to improving long-term retention strategy by identifying patterns in churn drivers and influencing cross-functional improvements to product, onboarding, and customer experience.
Adapt quickly to evolving processes, tools, and product updates in a growing environment where customer needs and solutions continue to evolve.
Become an ambassador of our culture by being humble, supportive – and someone who truly gives a shit!
To be successful, you should have:
A track record of thriving in high-volume, customer-facing environments where you consistently deliver strong results while maintaining a high-quality customer experience.
A genuine curiosity about what’s driving customer challenges. You ask great questions, listen closely, and understand the problem before proposing a solution.
The ability to translate product knowledge into customer solutions. You don’t just know what Jobber does – you can connect its features to the specific needs of each customer’s business in a way that resonates.
The ability to influence outcomes through consultative conversations, confidently guiding customers through complex situations such as cancellation decisions, product challenges, or pricing concerns.
Strong verbal communication skills and a customer-first mindset, allowing you to build rapport quickly and navigate challenging conversations with empathy and clarity.
A results-driven mindset that motivates you to take ownership of customer outcomes and work toward solutions that support long-term customer success.
Resilience and composure. You stay calm under pressure, handle rejection professionally, and learn quickly from difficult conversations.
Strong problem-solving ability. You assess situations critically, identify root causes, and propose creative, practical solutions with confidence.
Adaptability in a growth environment. You’re energized by change and comfortable learning new tools, systems, and workflows.
Reliability and accountability. You show up for your team and customers, follow through on commitments, and take responsibility for results.
Confidence working with modern software tools and navigating multiple systems in a fast-paced, cloud-based environment.
Interest or experience in leveraging AI tools to enhance productivity and insight generation.
Compensation:
At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This role comes with a fixed compensation structure, starting at $58,300.
Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.
If you have any questions about our compensation approach, we encourage open conversations throughout the hiring process!
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
","descriptionPlain":"ARE YOU PASSIONATE ABOUT HELPING CUSTOMERS SUCCEED, SOLVING MEANINGFUL PROBLEMS, AND MAKING A REAL IMPACT ON THE BUSINESSES YOU SUPPORT EVERY DAY?\n\nWe’re looking for a Customer Retention Specialist (Retention Specialist) to join our Customer Success team and play a key role in helping customers overcome challenges, rediscover the value of Jobber, and continue growing their businesses with confidence.\n\nThe Team\n\nThe Retention team plays a critical role in protecting recurring revenue and strengthening long-term customer relationships, supporting customers at pivotal moments when they are deciding whether to continue their Jobber subscription.\n\nThrough both inbound and outbound retention conversations, our team connects with customers who may be experiencing challenges, exploring alternatives, or not yet seeing the full value of the platform. We take the time to understand what’s getting in the way, and then connect them to the Jobber features and workflows that solve their specific problems and help their businesses grow.\n\nWe partner closely with Customer Success, Support, Product, and Billing to surface churn risks, share insights from customer conversations, and continuously improve the overall customer experience.\n\n\n\nThe Role\n\nReporting to the Manager, Customer Retention, the Customer Retention Specialist (Retention Specialist) works directly with customers who may be at risk of cancelling or disengaging from Jobber. Your job is to understand what’s standing in their way, and connect them to solutions that help them succeed.\n\nYou’ll lead meaningful, consultative conversations to understand the underlying causes behind cancellation requests or disengagement, identify barriers to success, and guide customers toward solutions that strengthen their experience with Jobber and make a real difference for their business. You’ll ask the right questions before offering solutions, and you’ll treat every conversation as an opportunity to genuinely improve someone’s experience.\n\nRetention Specialists engage with customers through inbound calls, proactive retention outreach, and scheduled value sessions, translating Jobber’s capabilities into practical, meaningful solutions tailored to each customer’s unique situation.\n\nYou’ll develop deep product knowledge and act as a trusted advisor to customers, confidently navigating complex conversations and leveraging your expertise to showcase how Jobber’s features solve meaningful problems for businesses, helping customers make informed decisions that drive their long-term success.\n\nSuccess in this role is measured through outcomes such as save rate, customer retention, and long-term customer success following retention conversations, with Retention Specialists taking direct ownership of outcomes that impact recurring revenue retention.\n\n\n\nShift: Monday to Friday 11am to 8pm MT (1pm to 10pm ET)\n\n\n\nPlease note: This role is available only to candidates based in Edmonton, Toronto, Vancouver, or Kitchener-Waterloo and requires you to attend the office at least 1 day per week according to the department schedule\n\nThe Customer Retention Specialist (Retention Specialist) will:\n\n - Engage with customers at risk of cancellation through retention-focused phone conversations via direct inbound phone line or booked calls, identifying solutions that help them continue to succeed with Jobber.\n\n - Conduct proactive outbound retention calls to customers showing signs of churn risk, using available signals such as account health indicators or changes in engagement to help customers address challenges before they lead to cancellation.\n\n - Facilitate scheduled value sessions that help customers overcome blockers and unlock the full value of their Jobber subscription through feature adoption, workflow optimization, training, and best practices tailored to their business.\n\n - Use a consultative, diagnostic approach to uncover root causes behind churn risk. You’ll ask the right questions, interpret signals such as product usage patterns and account health indicators, and recommend solutions that genuinely address what’s getting in the customer’s way.\n\n - Play a direct role in protecting and retaining recurring revenue by influencing customer decisions at critical moments in their lifecycle, guiding at-risk customers toward solutions that reinforce the long-term value of their Jobber subscription.\n\n - Exercise sound judgment and decision-making in navigating complex or high-risk customer situations, balancing customer needs with business outcomes to drive the best possible retention result.\n\n - Partner with cross-functional teams to share insights from retention conversations, helping identify churn trends, surface product gaps, and contribute to improvements across the customer experience.\n\n - Contribute to improving long-term retention strategy by identifying patterns in churn drivers and influencing cross-functional improvements to product, onboarding, and customer experience.\n\n - Adapt quickly to evolving processes, tools, and product updates in a growing environment where customer needs and solutions continue to evolve.\n\n - Become an ambassador of our culture by being humble, supportive – and someone who truly gives a shit!\n\nTo be successful, you should have:\n\n - A track record of thriving in high-volume, customer-facing environments where you consistently deliver strong results while maintaining a high-quality customer experience.\n\n - A genuine curiosity about what’s driving customer challenges. You ask great questions, listen closely, and understand the problem before proposing a solution.\n\n - The ability to translate product knowledge into customer solutions. You don’t just know what Jobber does – you can connect its features to the specific needs of each customer’s business in a way that resonates.\n\n - The ability to influence outcomes through consultative conversations, confidently guiding customers through complex situations such as cancellation decisions, product challenges, or pricing concerns.\n\n - Strong verbal communication skills and a customer-first mindset, allowing you to build rapport quickly and navigate challenging conversations with empathy and clarity.\n\n - A results-driven mindset that motivates you to take ownership of customer outcomes and work toward solutions that support long-term customer success.\n\n - Resilience and composure. You stay calm under pressure, handle rejection professionally, and learn quickly from difficult conversations.\n\n - Strong problem-solving ability. You assess situations critically, identify root causes, and propose creative, practical solutions with confidence.\n\n - Adaptability in a growth environment. You’re energized by change and comfortable learning new tools, systems, and workflows.\n\n - Reliability and accountability. You show up for your team and customers, follow through on commitments, and take responsibility for results.\n\n - Confidence working with modern software tools and navigating multiple systems in a fast-paced, cloud-based environment.\n\n - Interest or experience in leveraging AI tools to enhance productivity and insight generation.\n\n\n\n\n\nCompensation:\nAt Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This role comes with a fixed compensation structure, starting at $58,300.\n\nBase salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.\n\nIf you have any questions about our compensation approach, we encourage open conversations throughout the hiring process!\n\nWhat you can expect from Jobber:\n\n - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.\n\n - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.\n\n - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.\n\n - To work with a group of people who are humble, supportive, and give a sh*t about our customers.\n\nWe believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.\n\n\n\nA bit more about us:\n\nJob by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!"},{"id":"a797f5ab-14c5-4070-8a8a-54b417b420af","title":"Retention Specialist ","department":"Success","team":"Success","employmentType":"FullTime","location":"Vancouver","secondaryLocations":[{"location":"Kitchener-Waterloo","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Kitchener-Waterloo"}}},{"location":"Edmonton","address":{"postalAddress":{"addressRegion":"Alberta","addressCountry":"Canada","addressLocality":"Edmonton"}}},{"location":"Toronto","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}}}],"publishedAt":"2026-06-12T15:02:47.588+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}},"jobUrl":"https://jobs.ashbyhq.com/jobber/a797f5ab-14c5-4070-8a8a-54b417b420af","applyUrl":"https://jobs.ashbyhq.com/jobber/a797f5ab-14c5-4070-8a8a-54b417b420af/application","descriptionHtml":"We’re looking for a Retention Specialist to join our Customer Success team and play a key role in helping customers overcome challenges, rediscover the value of Jobber, and continue growing their businesses with confidence.
The Team:
The Retention team plays a critical role in protecting recurring revenue and strengthening long-term customer relationships, supporting customers at pivotal moments when they are deciding whether to continue their Jobber subscription.
Through both inbound and outbound retention conversations, our team connects with customers who may be experiencing challenges, exploring alternatives, or not yet seeing the full value of the platform. We take the time to understand what’s getting in the way, and then connect them to the Jobber features and workflows that solve their specific problems and help their businesses grow.
We partner closely with Customer Success, Support, Product, and Billing to surface churn risks, share insights from customer conversations, and continuously improve the overall customer experience.
The Role:
Reporting to the Manager, Customer Retention, the Retention Specialist works directly with customers who may be at risk of cancelling or disengaging from Jobber. Your job is to understand what’s standing in their way, and connect them to solutions that help them succeed.
You’ll lead meaningful, consultative conversations to understand the underlying causes behind cancellation requests or disengagement, identify barriers to success, and guide customers toward solutions that strengthen their experience with Jobber and make a real difference for their business. You’ll ask the right questions before offering solutions, and you’ll treat every conversation as an opportunity to genuinely improve someone’s experience.
Retention Specialists engage with customers through inbound calls, proactive retention outreach, and scheduled value sessions, translating Jobber’s capabilities into practical, meaningful solutions tailored to each customer’s unique situation.
You’ll develop deep product knowledge and act as a trusted advisor to customers, confidently navigating complex conversations and leveraging your expertise to showcase how Jobber’s features solve meaningful problems for businesses, helping customers make informed decisions that drive their long-term success.
Success in this role is measured through outcomes such as save rate, customer retention, and long-term customer success following retention conversations, with Retention Specialists taking direct ownership of outcomes that impact recurring revenue retention.
Shift: Monday to Friday 11am to 8pm MT (1pm to 10pm ET)
Please note: This role is available only to candidates based in Edmonton, Toronto, Vancouver, or Kitchener-Waterloo and requires you to attend the office at least 1 day per week according to the department schedule
The Retention Specialist will:
Engage with customers at risk of cancellation through retention-focused phone conversations via direct inbound phone line or booked calls, identifying solutions that help them continue to succeed with Jobber.
Conduct proactive outbound retention calls to customers showing signs of churn risk, using available signals such as account health indicators or changes in engagement to help customers address challenges before they lead to cancellation.
Facilitate scheduled value sessions that help customers overcome blockers and unlock the full value of their Jobber subscription through feature adoption, workflow optimization, training, and best practices tailored to their business.
Use a consultative, diagnostic approach to uncover root causes behind churn risk. You’ll ask the right questions, interpret signals such as product usage patterns and account health indicators, and recommend solutions that genuinely address what’s getting in the customer’s way.
Play a direct role in protecting and retaining recurring revenue by influencing customer decisions at critical moments in their lifecycle, guiding at-risk customers toward solutions that reinforce the long-term value of their Jobber subscription.
Exercise sound judgment and decision-making in navigating complex or high-risk customer situations, balancing customer needs with business outcomes to drive the best possible retention result.
Partner with cross-functional teams to share insights from retention conversations, helping identify churn trends, surface product gaps, and contribute to improvements across the customer experience.
Contribute to improving long-term retention strategy by identifying patterns in churn drivers and influencing cross-functional improvements to product, onboarding, and customer experience.
Adapt quickly to evolving processes, tools, and product updates in a growing environment where customer needs and solutions continue to evolve.
Become an ambassador of our culture by being humble, supportive – and someone who truly gives a shit!
To be successful, you should have:
A track record of thriving in high-volume, customer-facing environments where you consistently deliver strong results while maintaining a high-quality customer experience.
A genuine curiosity about what’s driving customer challenges. You ask great questions, listen closely, and understand the problem before proposing a solution.
The ability to translate product knowledge into customer solutions. You don’t just know what Jobber does – you can connect its features to the specific needs of each customer’s business in a way that resonates.
The ability to influence outcomes through consultative conversations, confidently guiding customers through complex situations such as cancellation decisions, product challenges, or pricing concerns.
Strong verbal communication skills and a customer-first mindset, allowing you to build rapport quickly and navigate challenging conversations with empathy and clarity.
A results-driven mindset that motivates you to take ownership of customer outcomes and work toward solutions that support long-term customer success.
Resilience and composure. You stay calm under pressure, handle rejection professionally, and learn quickly from difficult conversations.
Strong problem-solving ability. You assess situations critically, identify root causes, and propose creative, practical solutions with confidence.
Adaptability in a growth environment. You’re energized by change and comfortable learning new tools, systems, and workflows.
Reliability and accountability. You show up for your team and customers, follow through on commitments, and take responsibility for results.
Confidence working with modern software tools and navigating multiple systems in a fast-paced, cloud-based environment.
Interest or experience in leveraging AI tools to enhance productivity and insight generation.
Compensation:
At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This role comes with a fixed compensation structure of $58,300.
Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.
If you have any questions about our compensation approach, we encourage open conversations throughout the hiring process!
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
","descriptionPlain":"ARE YOU PASSIONATE ABOUT HELPING CUSTOMERS SUCCEED, SOLVING MEANINGFUL PROBLEMS, AND MAKING A REAL IMPACT ON THE BUSINESSES YOU SUPPORT EVERY DAY?\n\nWe’re looking for a Retention Specialist to join our Customer Success team and play a key role in helping customers overcome challenges, rediscover the value of Jobber, and continue growing their businesses with confidence.\n\nThe Team:\n\nThe Retention team plays a critical role in protecting recurring revenue and strengthening long-term customer relationships, supporting customers at pivotal moments when they are deciding whether to continue their Jobber subscription.\n\nThrough both inbound and outbound retention conversations, our team connects with customers who may be experiencing challenges, exploring alternatives, or not yet seeing the full value of the platform. We take the time to understand what’s getting in the way, and then connect them to the Jobber features and workflows that solve their specific problems and help their businesses grow.\n\nWe partner closely with Customer Success, Support, Product, and Billing to surface churn risks, share insights from customer conversations, and continuously improve the overall customer experience.\n\n\n\nThe Role:\n\nReporting to the Manager, Customer Retention, the Retention Specialist works directly with customers who may be at risk of cancelling or disengaging from Jobber. Your job is to understand what’s standing in their way, and connect them to solutions that help them succeed.\n\nYou’ll lead meaningful, consultative conversations to understand the underlying causes behind cancellation requests or disengagement, identify barriers to success, and guide customers toward solutions that strengthen their experience with Jobber and make a real difference for their business. You’ll ask the right questions before offering solutions, and you’ll treat every conversation as an opportunity to genuinely improve someone’s experience.\n\nRetention Specialists engage with customers through inbound calls, proactive retention outreach, and scheduled value sessions, translating Jobber’s capabilities into practical, meaningful solutions tailored to each customer’s unique situation.\n\nYou’ll develop deep product knowledge and act as a trusted advisor to customers, confidently navigating complex conversations and leveraging your expertise to showcase how Jobber’s features solve meaningful problems for businesses, helping customers make informed decisions that drive their long-term success.\n\nSuccess in this role is measured through outcomes such as save rate, customer retention, and long-term customer success following retention conversations, with Retention Specialists taking direct ownership of outcomes that impact recurring revenue retention.\n\n\n\nShift: Monday to Friday 11am to 8pm MT (1pm to 10pm ET)\n\n\n\nPlease note: This role is available only to candidates based in Edmonton, Toronto, Vancouver, or Kitchener-Waterloo and requires you to attend the office at least 1 day per week according to the department schedule\n\nThe Retention Specialist will:\n\n - Engage with customers at risk of cancellation through retention-focused phone conversations via direct inbound phone line or booked calls, identifying solutions that help them continue to succeed with Jobber.\n\n - Conduct proactive outbound retention calls to customers showing signs of churn risk, using available signals such as account health indicators or changes in engagement to help customers address challenges before they lead to cancellation.\n\n - Facilitate scheduled value sessions that help customers overcome blockers and unlock the full value of their Jobber subscription through feature adoption, workflow optimization, training, and best practices tailored to their business.\n\n - Use a consultative, diagnostic approach to uncover root causes behind churn risk. You’ll ask the right questions, interpret signals such as product usage patterns and account health indicators, and recommend solutions that genuinely address what’s getting in the customer’s way.\n\n - Play a direct role in protecting and retaining recurring revenue by influencing customer decisions at critical moments in their lifecycle, guiding at-risk customers toward solutions that reinforce the long-term value of their Jobber subscription.\n\n - Exercise sound judgment and decision-making in navigating complex or high-risk customer situations, balancing customer needs with business outcomes to drive the best possible retention result.\n\n - Partner with cross-functional teams to share insights from retention conversations, helping identify churn trends, surface product gaps, and contribute to improvements across the customer experience.\n\n - Contribute to improving long-term retention strategy by identifying patterns in churn drivers and influencing cross-functional improvements to product, onboarding, and customer experience.\n\n - Adapt quickly to evolving processes, tools, and product updates in a growing environment where customer needs and solutions continue to evolve.\n\n - Become an ambassador of our culture by being humble, supportive – and someone who truly gives a shit!\n\n\n\nTo be successful, you should have:\n\n - A track record of thriving in high-volume, customer-facing environments where you consistently deliver strong results while maintaining a high-quality customer experience.\n\n - A genuine curiosity about what’s driving customer challenges. You ask great questions, listen closely, and understand the problem before proposing a solution.\n\n - The ability to translate product knowledge into customer solutions. You don’t just know what Jobber does – you can connect its features to the specific needs of each customer’s business in a way that resonates.\n\n - The ability to influence outcomes through consultative conversations, confidently guiding customers through complex situations such as cancellation decisions, product challenges, or pricing concerns.\n\n - Strong verbal communication skills and a customer-first mindset, allowing you to build rapport quickly and navigate challenging conversations with empathy and clarity.\n\n - A results-driven mindset that motivates you to take ownership of customer outcomes and work toward solutions that support long-term customer success.\n\n - Resilience and composure. You stay calm under pressure, handle rejection professionally, and learn quickly from difficult conversations.\n\n - Strong problem-solving ability. You assess situations critically, identify root causes, and propose creative, practical solutions with confidence.\n\n - Adaptability in a growth environment. You’re energized by change and comfortable learning new tools, systems, and workflows.\n\n - Reliability and accountability. You show up for your team and customers, follow through on commitments, and take responsibility for results.\n\n - Confidence working with modern software tools and navigating multiple systems in a fast-paced, cloud-based environment.\n\n - Interest or experience in leveraging AI tools to enhance productivity and insight generation.\n\n\n\nCompensation:\nAt Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This role comes with a fixed compensation structure of $58,300.\n\nBase salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.\n\nIf you have any questions about our compensation approach, we encourage open conversations throughout the hiring process!\n\nWhat you can expect from Jobber:\n\n - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.\n\n - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.\n\n - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.\n\n - To work with a group of people who are humble, supportive, and give a sh*t about our customers.\n\nWe believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.\n\n\n\nA bit more about us:\n\nJob by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!"},{"id":"26a1db0e-0e8e-4438-b9d6-f35070a3f78a","title":"Senior Customer Analytics Manager (Sales & Partnerships)","department":"Strategy & Analytics","team":"Strategy & Analytics","employmentType":"FullTime","location":"Toronto","secondaryLocations":[{"location":"Vancouver","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}}},{"location":"Kitchener-Waterloo","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Kitchener-Waterloo"}}},{"location":"Edmonton","address":{"postalAddress":{"addressRegion":"Alberta","addressCountry":"Canada","addressLocality":"Edmonton"}}}],"publishedAt":"2026-07-10T17:13:43.362+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/jobber/26a1db0e-0e8e-4438-b9d6-f35070a3f78a","applyUrl":"https://jobs.ashbyhq.com/jobber/26a1db0e-0e8e-4438-b9d6-f35070a3f78a/application","descriptionHtml":"We’re looking for a Senior Customer Analytics Manager (Sales & Partnerships) to be part of our Analytics team.
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
The Team:
Analytics is part of the Strategy & Analytics department, our internal consulting team - they’re the decision support mechanism that connects data & business insights with the rest of the organization. In essence, Analytics is a central function that exists to drive business outcomes in all corners of Jobber’s ecosystem.
The Role:
Reporting to the Senior Manager, Customer Analytics, the Senior Customer Analytics Manager (Sales & Partnerships) will be a senior analytics partner for Jobber’s Acquisition domain, with primary focus on Sales and Partnerships.
This role will partner closely with leaders across Sales, Partnerships, Lifecycle & Product Marketing, Revenue Operations, Strategy, Marketing Analytics, Product & Fintech Analytics, and Data Science to help Jobber understand and improve how we acquire high-quality customers. You will lead high-impact analytical work across the acquisition funnel, including inbound sales, outbound sales, re-engagement motions, sales productivity, partner-sourced acquisition, channel performance, pipeline health, conversion quality, and acquisition-to-post-conversion handoffs.
This is an individual contributor leadership role, not a people leadership role. You will not directly manage a team, but you will be expected to lead through influence, own an important business domain, shape the analytical roadmap, mentor and guide analysts, manage senior stakeholder relationships, and ensure analytics work translates into better decisions.
The ideal candidate brings strong business acumen, deep analytical expertise, and excellent communication skills. They are comfortable turning ambiguous go-to-market questions into structured analytical approaches, building clear recommendations, and influencing decisions at multiple levels of the organization.
The Senior Customer Analytics Manager (Sales & Partnerships) will:
Lead strategic customer analytics and insight
Act as a strategic thought partner and internal consultant to Sales and Partnerships stakeholders, helping them clarify business questions, evaluate opportunities, measure performance, and make better decisions.
Collaborate closely with Lifecycle & Product Marketing, Revenue Operations, Strategy, Marketing Analytics, Product & Fintech Analytics, BI & Analytics Engineering, and Data Science to ensure Sales and Partnerships analytics is connected to broader acquisition strategy, data foundations, and customer outcomes.
Lead deep-dive analyses across the acquisition funnel, including lead quality, pipeline creation, sales conversion, win/loss dynamics, sales productivity, re-engagement, channel performance, partner performance, and customer quality after conversion.
Help define, refine, and govern the KPIs that matter most for Acquisition, including funnel conversion, sales efficiency, partner-sourced growth, pipeline health, revenue quality, and downstream customer value.
Translate complex business questions into clear analytical plans, decision frameworks, and actionable recommendations.
Evaluate the impact of sales plays, partner programs, channel initiatives, lead routing strategies, go-to-market motions, campaigns, and operational changes.
Help leaders understand not just what happened, but why it happened, what it means, and what Jobber should do next.
Support Sales and Partnerships decision-making
Build a strong analytical understanding of Jobber’s Sales and Partnerships motions, including how different channels, segments, partners, and sales motions contribute to acquisition growth.
Identify opportunities to improve conversion, productivity, prioritization, partner performance, and acquisition efficiency.
Support strategic planning, forecasting, target setting, business cases, and resource allocation decisions across Sales and Partnerships.
Partner with cross-functional teams and go-to-market leaders to improve reporting foundations, metric definitions, funnel visibility, and decision-making workflows.
Analyze the quality and long-term value of acquired customers, helping Jobber optimize for durable growth rather than acquisition volume alone.
Create reusable frameworks and decision tools that help teams evaluate trade-offs across growth, efficiency, customer quality, and operational complexity.
Drive experimentation, impact evaluation, and advanced analytics
Support experimentation and measurement strategies for acquisition initiatives, including A/B tests, pilots, sales plays, partner programs, and lifecycle or re-engagement motions.
Apply advanced analytics techniques such as impact evaluation, scenario analysis, simulation modelling, forecasting, segmentation, and predictive analytics to inform strategic decisions.
Partner with Data Science on more complex modelling opportunities, such as lead scoring, prioritization, sales automation, AI-assisted workflows, or partner and customer propensity models.
Bring strong judgment to ambiguous measurement problems, including cases where perfect experimentation is not possible and directional decision support is still needed.
Help stakeholders understand analytical confidence, limitations, trade-offs, and recommended next actions.
Build trusted stakeholder partnerships and executive-ready communication
Build trusted relationships with senior leaders and cross-functional stakeholders by understanding their goals, shaping analytical roadmaps, and proactively identifying opportunities.
Communicate insights through clear, compelling, executive-ready narratives that connect analysis to decisions and business outcomes.
Present findings, recommendations, dashboards, and decision frameworks in business reviews, leadership forums, and cross-functional meetings.
Make trade-offs visible when stakeholder demand exceeds capacity, helping teams prioritize the work that will have the greatest business impact.
Collaborate across Analytics & Insights to ensure Sales and Partnerships analytics connects cleanly with other analytics teams and pods, BI & Analytics Engineering, and Data Science.
Advance scalable analytics and AI-enabled workflows
Identify recurring or repeatable analytics work that should become automated, standardized, documented, or moved into self-serve.
Partner with BI & Analytics Engineering to improve the data foundation, semantic layer, reporting infrastructure, and self-serve capabilities that support Sales, Partnerships, and broader Acquisition decision-making.
Use AI-assisted analytics workflows responsibly to accelerate exploration, coding, documentation, QA, and storytelling while maintaining strong ownership of output quality.
Promote high-quality analytics practices, including clear metric definitions, reproducible workflows, thoughtful QA, documentation, peer review, and data quality stewardship.
Build scalable assets, dashboards, models, and analytical frameworks that reduce manual reporting and shift analyst time toward higher-judgment work.
Ensure insights are timely, trusted, actionable, and connected to meaningful business outcomes.
Lead as a senior individual contributor, you will:
Lead the Sales and Partnerships analytics domain through influence, ownership, and strong judgment.
Provide mentorship, peer review, and analytical guidance to analysts working in or adjacent to the Acquisition space.
Raise the bar for analytical quality, stakeholder communication, and business impact across the Customer Analytics team.
Contribute to team-wide best practices around prioritization, documentation, QA, AI-enabled workflows, self-serve, and strategic storytelling.
Operate as a senior IC who can independently own ambiguous, high-impact work while helping others grow.
To be successful, you should have:
Expert-level SQL skills, with the ability to work efficiently across complex relational data structures and validate analytical logic with confidence.
Strong experience in B2B SaaS sales, partnerships, acquisition, revenue, or go-to-market analytics.
A deep understanding of acquisition funnels, sales motions, pipeline metrics, conversion dynamics, channel performance, revenue quality, and SaaS business models.
Proficiency with BI and data visualization tools such as Tableau, with a focus on clear, compelling, and actionable reporting and narratives.
Demonstrated experience with foundational and advanced analytics techniques, including performance measurement, exploratory analysis, impact evaluation, experimentation, forecasting, scenario analysis, simulation modelling, and predictive analytics.
Strong business acumen and strategic judgment, with the ability to connect analytical work to company-level growth, efficiency, and customer outcomes.
Excellent stakeholder management skills, with the ability to build trust, clarify ambiguous asks, influence priorities, and guide leaders toward better decisions.
A passion for storytelling through data, with the ability to distill complex analyses into simple, influential insights.
Practical fluency with AI-assisted analytics workflows, with the judgment to use AI responsibly, validate outputs, and own the quality of the final work.
Intellectual curiosity, creativity, and adaptability in solving open-ended business problems in a fast-moving environment.
Demonstrated ability to mentor analysts, lead through influence, and act as a senior IC owner for a business domain.
Proven ability to thrive under pressure, navigate ambiguity, and bring structure to complex or competing demands.
Experience with Python, dbt, Snowflake, Salesforce, data modelling, and productionized analytics workflows is a strong asset.
You should also:
Be proactive and resourceful, with a bias for action. You are comfortable navigating ambiguity, solving conceptual problems, corralling resources, and delivering results independently.
Communicate with clarity and confidence. You actively listen, empathize with stakeholders, and translate complex concepts into simple, actionable insights.
Care deeply about quality. You value strong analytical foundations, thoughtful QA, documentation, peer review, and reproducible work.
Be comfortable making trade-offs visible. You know how to focus on the highest-impact work while helping stakeholders understand what must be deprioritized.
Be excited about the future of analytics. You see AI, automation, and self-serve not just as productivity tools, but as opportunities to redesign how analytics teams create impact.
Lead without authority. You can influence senior stakeholders, guide peers, mentor analysts, and move important work forward without relying on formal people management authority.
Thrive in a fast-paced and evolving environment. You adapt quickly, embrace change, and stay focused even when yesterday’s playbook no longer applies.
Location:
We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.
Compensation:
At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $151,200, a midpoint of $177,900, and a maximum salary of $204,500, designed to show the progression from learning the ropes to truly excelling.
We design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.
Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.
We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
","descriptionPlain":"ARE YOU PASSIONATE ABOUT USING DATA TO DRIVE IMPACTFUL BUSINESS DECISIONS?\n\nWe’re looking for a Senior Customer Analytics Manager (Sales & Partnerships) to be part of our Analytics team.\n\nJobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!\n\nOur culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers https://www.youtube.com/watch?v=EkfZmHrRLx4&list=PLoktA_D-2UEnxMLfCe93bANKXVXd2bdN8&index=24.\n\n \n\nThe Team:\n\nAnalytics is part of the Strategy & Analytics department, our internal consulting team - they’re the decision support mechanism that connects data & business insights with the rest of the organization. In essence, Analytics is a central function that exists to drive business outcomes in all corners of Jobber’s ecosystem.\n\nThe Role:\n\nReporting to the Senior Manager, Customer Analytics, the Senior Customer Analytics Manager (Sales & Partnerships) will be a senior analytics partner for Jobber’s Acquisition domain, with primary focus on Sales and Partnerships.\n\nThis role will partner closely with leaders across Sales, Partnerships, Lifecycle & Product Marketing, Revenue Operations, Strategy, Marketing Analytics, Product & Fintech Analytics, and Data Science to help Jobber understand and improve how we acquire high-quality customers. You will lead high-impact analytical work across the acquisition funnel, including inbound sales, outbound sales, re-engagement motions, sales productivity, partner-sourced acquisition, channel performance, pipeline health, conversion quality, and acquisition-to-post-conversion handoffs.\n\nThis is an individual contributor leadership role, not a people leadership role. You will not directly manage a team, but you will be expected to lead through influence, own an important business domain, shape the analytical roadmap, mentor and guide analysts, manage senior stakeholder relationships, and ensure analytics work translates into better decisions.\n\nThe ideal candidate brings strong business acumen, deep analytical expertise, and excellent communication skills. They are comfortable turning ambiguous go-to-market questions into structured analytical approaches, building clear recommendations, and influencing decisions at multiple levels of the organization.\n\n \n\nThe Senior Customer Analytics Manager (Sales & Partnerships) will:\n\nLead strategic customer analytics and insight\n\n - Act as a strategic thought partner and internal consultant to Sales and Partnerships stakeholders, helping them clarify business questions, evaluate opportunities, measure performance, and make better decisions.\n\n - Collaborate closely with Lifecycle & Product Marketing, Revenue Operations, Strategy, Marketing Analytics, Product & Fintech Analytics, BI & Analytics Engineering, and Data Science to ensure Sales and Partnerships analytics is connected to broader acquisition strategy, data foundations, and customer outcomes.\n\n - Lead deep-dive analyses across the acquisition funnel, including lead quality, pipeline creation, sales conversion, win/loss dynamics, sales productivity, re-engagement, channel performance, partner performance, and customer quality after conversion.\n\n - Help define, refine, and govern the KPIs that matter most for Acquisition, including funnel conversion, sales efficiency, partner-sourced growth, pipeline health, revenue quality, and downstream customer value.\n\n - Translate complex business questions into clear analytical plans, decision frameworks, and actionable recommendations.\n\n - Evaluate the impact of sales plays, partner programs, channel initiatives, lead routing strategies, go-to-market motions, campaigns, and operational changes.\n\n - Help leaders understand not just what happened, but why it happened, what it means, and what Jobber should do next.\n\nSupport Sales and Partnerships decision-making\n\n - Build a strong analytical understanding of Jobber’s Sales and Partnerships motions, including how different channels, segments, partners, and sales motions contribute to acquisition growth.\n\n - Identify opportunities to improve conversion, productivity, prioritization, partner performance, and acquisition efficiency.\n\n - Support strategic planning, forecasting, target setting, business cases, and resource allocation decisions across Sales and Partnerships.\n\n - Partner with cross-functional teams and go-to-market leaders to improve reporting foundations, metric definitions, funnel visibility, and decision-making workflows.\n\n - Analyze the quality and long-term value of acquired customers, helping Jobber optimize for durable growth rather than acquisition volume alone.\n\n - Create reusable frameworks and decision tools that help teams evaluate trade-offs across growth, efficiency, customer quality, and operational complexity.\n\nDrive experimentation, impact evaluation, and advanced analytics\n\n - Support experimentation and measurement strategies for acquisition initiatives, including A/B tests, pilots, sales plays, partner programs, and lifecycle or re-engagement motions.\n\n - Apply advanced analytics techniques such as impact evaluation, scenario analysis, simulation modelling, forecasting, segmentation, and predictive analytics to inform strategic decisions.\n\n - Partner with Data Science on more complex modelling opportunities, such as lead scoring, prioritization, sales automation, AI-assisted workflows, or partner and customer propensity models.\n\n - Bring strong judgment to ambiguous measurement problems, including cases where perfect experimentation is not possible and directional decision support is still needed.\n\n - Help stakeholders understand analytical confidence, limitations, trade-offs, and recommended next actions.\n\nBuild trusted stakeholder partnerships and executive-ready communication\n\n - Build trusted relationships with senior leaders and cross-functional stakeholders by understanding their goals, shaping analytical roadmaps, and proactively identifying opportunities.\n\n - Communicate insights through clear, compelling, executive-ready narratives that connect analysis to decisions and business outcomes.\n\n - Present findings, recommendations, dashboards, and decision frameworks in business reviews, leadership forums, and cross-functional meetings.\n\n - Make trade-offs visible when stakeholder demand exceeds capacity, helping teams prioritize the work that will have the greatest business impact.\n\n - Collaborate across Analytics & Insights to ensure Sales and Partnerships analytics connects cleanly with other analytics teams and pods, BI & Analytics Engineering, and Data Science.\n\nAdvance scalable analytics and AI-enabled workflows\n\n - Identify recurring or repeatable analytics work that should become automated, standardized, documented, or moved into self-serve.\n\n - Partner with BI & Analytics Engineering to improve the data foundation, semantic layer, reporting infrastructure, and self-serve capabilities that support Sales, Partnerships, and broader Acquisition decision-making.\n\n - Use AI-assisted analytics workflows responsibly to accelerate exploration, coding, documentation, QA, and storytelling while maintaining strong ownership of output quality.\n\n - Promote high-quality analytics practices, including clear metric definitions, reproducible workflows, thoughtful QA, documentation, peer review, and data quality stewardship.\n\n - Build scalable assets, dashboards, models, and analytical frameworks that reduce manual reporting and shift analyst time toward higher-judgment work.\n\n - Ensure insights are timely, trusted, actionable, and connected to meaningful business outcomes.\n\nLead as a senior individual contributor, you will:\n\n - Lead the Sales and Partnerships analytics domain through influence, ownership, and strong judgment.\n\n - Provide mentorship, peer review, and analytical guidance to analysts working in or adjacent to the Acquisition space.\n\n - Raise the bar for analytical quality, stakeholder communication, and business impact across the Customer Analytics team.\n\n - Contribute to team-wide best practices around prioritization, documentation, QA, AI-enabled workflows, self-serve, and strategic storytelling.\n\n - Operate as a senior IC who can independently own ambiguous, high-impact work while helping others grow.\n\nTo be successful, you should have:\n\n - Expert-level SQL skills, with the ability to work efficiently across complex relational data structures and validate analytical logic with confidence.\n\n - Strong experience in B2B SaaS sales, partnerships, acquisition, revenue, or go-to-market analytics.\n\n - A deep understanding of acquisition funnels, sales motions, pipeline metrics, conversion dynamics, channel performance, revenue quality, and SaaS business models.\n\n - Proficiency with BI and data visualization tools such as Tableau, with a focus on clear, compelling, and actionable reporting and narratives.\n\n - Demonstrated experience with foundational and advanced analytics techniques, including performance measurement, exploratory analysis, impact evaluation, experimentation, forecasting, scenario analysis, simulation modelling, and predictive analytics.\n\n - Strong business acumen and strategic judgment, with the ability to connect analytical work to company-level growth, efficiency, and customer outcomes.\n\n - Excellent stakeholder management skills, with the ability to build trust, clarify ambiguous asks, influence priorities, and guide leaders toward better decisions.\n\n - A passion for storytelling through data, with the ability to distill complex analyses into simple, influential insights.\n\n - Practical fluency with AI-assisted analytics workflows, with the judgment to use AI responsibly, validate outputs, and own the quality of the final work.\n\n - Intellectual curiosity, creativity, and adaptability in solving open-ended business problems in a fast-moving environment.\n\n - Demonstrated ability to mentor analysts, lead through influence, and act as a senior IC owner for a business domain.\n\n - Proven ability to thrive under pressure, navigate ambiguity, and bring structure to complex or competing demands.\n\n - Experience with Python, dbt, Snowflake, Salesforce, data modelling, and productionized analytics workflows is a strong asset.\n\nYou should also:\n\n - Be proactive and resourceful, with a bias for action. You are comfortable navigating ambiguity, solving conceptual problems, corralling resources, and delivering results independently.\n\n - Communicate with clarity and confidence. You actively listen, empathize with stakeholders, and translate complex concepts into simple, actionable insights.\n\n - Care deeply about quality. You value strong analytical foundations, thoughtful QA, documentation, peer review, and reproducible work.\n\n - Be comfortable making trade-offs visible. You know how to focus on the highest-impact work while helping stakeholders understand what must be deprioritized.\n\n - Be excited about the future of analytics. You see AI, automation, and self-serve not just as productivity tools, but as opportunities to redesign how analytics teams create impact.\n\n - Lead without authority. You can influence senior stakeholders, guide peers, mentor analysts, and move important work forward without relying on formal people management authority.\n\n - Thrive in a fast-paced and evolving environment. You adapt quickly, embrace change, and stay focused even when yesterday’s playbook no longer applies.\n\n\n\nLocation:\n\nWe believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.\n\n\n\nCompensation:\n\nAt Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $151,200, a midpoint of $177,900, and a maximum salary of $204,500, designed to show the progression from learning the ropes to truly excelling.\n\nWe design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.\n\nBase salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.\n\nWe believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!\n\nWhat you can expect from Jobber:\n\n - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.\n\n - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.\n\n - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.\n\n - To work with a group of people who are humble, supportive, and give a sh*t about our customers.\n\nWe believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.\n\n\n\nA bit more about us:\n\nJob by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!"},{"id":"b5015f75-a89c-4419-a899-278c70ee1102","title":"Director, Software Engineering (AI Workflows & Ecosystem)","department":"Product Engineering","team":"Product Engineering","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-07-10T17:01:01.086+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/jobber/b5015f75-a89c-4419-a899-278c70ee1102","applyUrl":"https://jobs.ashbyhq.com/jobber/b5015f75-a89c-4419-a899-278c70ee1102/application","descriptionHtml":"Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber, they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Jobber has AI in production, but not yet at its full potential.
We already have AI answering calls, drafting responses, and powering parts of our product. But today, those systems are still fragmented. Some teams are ahead. Others aren’t. Some workflows are intelligent. Others are still manual. And most importantly, the system doesn’t yet think across the product.
A service pro still has to:
Manually follow up on jobs
Piece together context across workflows
Decide what to do next
The platform doesn’t proactively help them run their business. That’s the gap.
The opportunity is to evolve Jobber from: AI-powered features → AI-powered workflows → AI-powered business operations
This role owns that shift. Not a team. Not a feature. The system.
You’re building for people who don’t have time to think about software.
A plumber finishing their last job at 6 pm
A cleaner managing 30 clients and 5 employees
A landscaper juggling scheduling, payments, and follow-ups
They’re not asking for “AI.” They’re asking:
“What should I do next?”
“Why didn’t this job convert?”
“Who should I follow up with today?”
And eventually:
They shouldn’t have to ask at all.
The Director who succeeds here will understand:
This isn’t about building clever systems; it’s about building systems that remove thinking from already overwhelmed people.
End-to-end ownership of Jobber’s AI system layer. You’re not owning a single team. You’re owning how intelligence flows across the entire product.
AI Foundations (models, orchestration, evals, guardrails)
Copilot (user-facing intelligence layer)
Automations (workflow execution layer)
Platform Experience / Marketplace (integration + ecosystem surface)
Emerging surfaces (voice, messaging, cross-product intelligence)
You are responsible for:
How decisions get made inside the system
How context moves across workflows
How actions get triggered (and when they shouldn’t)
How we evaluate whether AI is actually working
This includes:
Agentic workflows (reason → decide → act → evaluate)
Cross-product context (jobs, customers, payments, communication)
Reliability, safety, and failure modes
Developer experience for building on top of AI systems
~30 engineers across 4–6 teams
4–6 EMs / Sr EMs reporting into you
Close partnership with Product, Design, Data
Not “we shipped AI features.”
Instead:
The system proactively recommends and takes actions
Teams build on shared AI primitives, not reinventing them
AI output is reliable, measurable, and improving over time
Engineers trust the system, and move faster because of it
Customers feel like the product is working for them, not just responding
We are not looking for:
Someone who rolled out Copilot internally
Someone who used LLM APIs for features
Someone adjacent to AI
We are looking for someone who has:
Built real systems where AI makes decisions and takes actions in production.
That means experience with:
Agent orchestration (not just prompts)
Tool use and workflow execution
Evaluation (offline + online)
Observability and failure handling
Guardrails and safety in real systems
Tradeoffs between autonomy vs. control
You don’t need to code daily, but you must be able to reason at the system level.
Define how AI should work across Jobber, not just within a team
Build and evolve a multi-team org to execute on that vision
Make tradeoffs between speed, quality, and safety
Push teams beyond feature thinking into system thinking
Challenge assumptions, including leadership’s
Drive adoption across engineering, product, and the company
You’ve led orgs through complexity, not just growth.
Managed managers across multiple teams
Built organizations that scale (not just teams that ship)
Driven cross-org alignment in ambiguous spaces
You think in systems, not features.
You understand how user workflows connect end-to-end
You’ve partnered deeply with Product and Design
You care about customer outcomes, not just technical output
You’ve built or led production LLM/agentic systems.
You understand what actually works (and what doesn’t)
You’ve seen systems fail and improved them
You have opinions about evaluation, reliability, and safety
You can move fast without breaking everything.
You’ve balanced shipping vs infrastructure vs tech debt
You know when to iterate and when to redesign
This is not “AI theatre.”
We already have:
AI Receptionist (live, handling real customer calls)
AI features embedded across the product
250,000+ businesses using the platform
What we don’t have yet is: A unified, intelligent system across the product.
That’s what this role builds.
Most Director roles optimize delivery. This one defines: How an entire product becomes intelligent.
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
","descriptionPlain":"ARE YOU DRIVEN TO BRING PEOPLE, TECHNOLOGY, AND STRATEGY TOGETHER TO BUILD IMPACTFUL SOFTWARE?\n\nJobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber, they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!\n\n\n\n\n\n\n\nTHE PROBLEM YOU’D OWN\n\nJobber has AI in production, but not yet at its full potential.\n\nWe already have AI answering calls, drafting responses, and powering parts of our product. But today, those systems are still fragmented. Some teams are ahead. Others aren’t. Some workflows are intelligent. Others are still manual. And most importantly, the system doesn’t yet think across the product.\n\nA service pro still has to:\n\n - Manually follow up on jobs\n\n - Piece together context across workflows\n\n - Decide what to do next\n\nThe platform doesn’t proactively help them run their business. That’s the gap.\n\nThe opportunity is to evolve Jobber from: AI-powered features → AI-powered workflows → AI-powered business operations\n\nThis role owns that shift. Not a team. Not a feature. The system.\n\n\n\n\nTHE CUSTOMER\n\nYou’re building for people who don’t have time to think about software.\n\n - A plumber finishing their last job at 6 pm\n\n - A cleaner managing 30 clients and 5 employees\n\n - A landscaper juggling scheduling, payments, and follow-ups\n\nThey’re not asking for “AI.” They’re asking:\n\n - “What should I do next?”\n\n - “Why didn’t this job convert?”\n\n - “Who should I follow up with today?”\n\nAnd eventually:\n\n - They shouldn’t have to ask at all.\n\nThe Director who succeeds here will understand:\nThis isn’t about building clever systems; it’s about building systems that remove thinking from already overwhelmed people.\n\n\n\n\nWHAT YOU’D OWN\n\nEnd-to-end ownership of Jobber’s AI system layer. You’re not owning a single team. You’re owning how intelligence flows across the entire product.\n\n\n\n\nPRODUCT + PLATFORM SCOPE\n\n - AI Foundations (models, orchestration, evals, guardrails)\n\n - Copilot (user-facing intelligence layer)\n\n - Automations (workflow execution layer)\n\n - Platform Experience / Marketplace (integration + ecosystem surface)\n\n - Emerging surfaces (voice, messaging, cross-product intelligence)\n\n\nWHAT THIS ACTUALLY MEANS\n\nYou are responsible for:\n\n - How decisions get made inside the system\n\n - How context moves across workflows\n\n - How actions get triggered (and when they shouldn’t)\n\n - How we evaluate whether AI is actually working\n\nThis includes:\n\n - Agentic workflows (reason → decide → act → evaluate)\n\n - Cross-product context (jobs, customers, payments, communication)\n\n - Reliability, safety, and failure modes\n\n - Developer experience for building on top of AI systems\n\n\nTEAM STRUCTURE\n\n - ~30 engineers across 4–6 teams\n\n - 4–6 EMs / Sr EMs reporting into you\n\n - Close partnership with Product, Design, Data\n\n\n\n\nWHAT “GOOD” LOOKS LIKE\n\nNot “we shipped AI features.”\n\nInstead:\n\n - The system proactively recommends and takes actions\n\n - Teams build on shared AI primitives, not reinventing them\n\n - AI output is reliable, measurable, and improving over time\n\n - Engineers trust the system, and move faster because of it\n\n - Customers feel like the product is working for them, not just responding\n \n \n\n\nTHE AI BAR (THIS ROLE IS DIFFERENT)\n\nWe are not looking for:\n\n - Someone who rolled out Copilot internally\n\n - Someone who used LLM APIs for features\n\n - Someone adjacent to AI\n\nWe are looking for someone who has:\n\nBuilt real systems where AI makes decisions and takes actions in production.\n\nThat means experience with:\n\n - Agent orchestration (not just prompts)\n\n - Tool use and workflow execution\n\n - Evaluation (offline + online)\n\n - Observability and failure handling\n\n - Guardrails and safety in real systems\n\n - Tradeoffs between autonomy vs. control\n\nYou don’t need to code daily, but you must be able to reason at the system level.\n\n\n\n\nWHAT YOU’LL ACTUALLY DO\n\n - Define how AI should work across Jobber, not just within a team\n\n - Build and evolve a multi-team org to execute on that vision\n\n - Make tradeoffs between speed, quality, and safety\n\n - Push teams beyond feature thinking into system thinking\n\n - Challenge assumptions, including leadership’s\n\n - Drive adoption across engineering, product, and the company\n\n\n\n\nWHAT WE’RE LOOKING FOR\n\n\nLEADERSHIP\n\nYou’ve led orgs through complexity, not just growth.\n\n - Managed managers across multiple teams\n\n - Built organizations that scale (not just teams that ship)\n\n - Driven cross-org alignment in ambiguous spaces\n\n\nPRODUCT + SYSTEMS THINKING\n\nYou think in systems, not features.\n\n - You understand how user workflows connect end-to-end\n\n - You’ve partnered deeply with Product and Design\n\n - You care about customer outcomes, not just technical output\n\n\nAI DEPTH (NON-NEGOTIABLE)\n\nYou’ve built or led production LLM/agentic systems.\n\n - You understand what actually works (and what doesn’t)\n\n - You’ve seen systems fail and improved them\n\n - You have opinions about evaluation, reliability, and safety\n\n\nEXECUTION\n\nYou can move fast without breaking everything.\n\n - You’ve balanced shipping vs infrastructure vs tech debt\n\n - You know when to iterate and when to redesign\n\n\n\n\nWHY JOBBER · WHY NOW?\n\nThis is not “AI theatre.”\n\nWe already have:\n\n - AI Receptionist (live, handling real customer calls)\n\n - AI features embedded across the product\n\n - 250,000+ businesses using the platform\n\nWhat we don’t have yet is: A unified, intelligent system across the product.\n\nThat’s what this role builds.\n\n\n\n\nTLDR:\n\nMost Director roles optimize delivery. This one defines: How an entire product becomes intelligent.\n\nWhat you can expect from Jobber:\n\n - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.\n\n - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.\n\n - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.\n\n - To work with a group of people who are humble, supportive, and give a sh*t about our customers.\n\nWe believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.\n\n\n\nA bit more about us:\n\nJob by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!"},{"id":"4aeca5fe-22e8-4c0f-b3f9-4cb101485eb0","title":"Senior Product Designer, Fintech","department":"Product Design","team":"Product Design","employmentType":"FullTime","location":"Toronto","secondaryLocations":[],"publishedAt":"2026-07-16T17:28:12.117+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/jobber/4aeca5fe-22e8-4c0f-b3f9-4cb101485eb0","applyUrl":"https://jobs.ashbyhq.com/jobber/4aeca5fe-22e8-4c0f-b3f9-4cb101485eb0/application","descriptionHtml":"Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, electricians, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
The team:
As an instrumental part of the larger Product Development team, our Product Designers work closely with Product Managers and Engineers to build great product experiences that help home service business thrive. You will work in AI-native product teams, pairing with others to fully own your ideas, decisions, and outcomes every step of the way. This group is central to the success of Jobber — focused on creating software that delivers value to hundreds of thousands of people around the world!
As a Senior Product Designer, you will:
Drive high-impact design projects from concept to delivery, ensuring quality, consistency, and innovative solutions across all touchpoints.
Work closely with Product, Engineering, and Data teams to understand customer needs, identify opportunities, and advocate for ambitious long-term vision and pragmatic short-term goals.
Define and drive the UX strategy for your product area, breaking down complex challenges into scalable, thoughtful solutions that align with business and customer needs.
Partner with other designers, fostering a culture of growth, collaboration, and continuous improvement through feedback and knowledge sharing.
Champion customer-centric product thinking and advocate for exceptional UX throughout the product development lifecycle.
To be successful, you should
Have 5+ years of product design experience with a portfolio showcasing polished, impactful user experiences for web and mobile SaaS products.
Demonstrate mastery of your tools (Figma, Figjam, Claude, pencil-and-paper, etc.) and the ability to choose the right tool for the task.
Applied experience of how LLM-driven tools like Claude Design, Figma Make, Codex, etc has thoughtfully transformed how you approach the work you do, and the pitfalls along the way.
Be curious and proactive in addressing customer pain points, finding innovative solutions, and learning from failures to improve.
Embrace ambiguity as an opportunity.
Possess excellent visual taste and interaction design skills that are reflected in your portfolio.
Consistently navigate constraints and challenges to develop thoughtful, ambitious, and differentiated work in regulated problem domains (e.g. finance, health, etc.)
Be a clear communicator who can explain the impact of your work, design rationale, and trade-offs.
Excel in collaboration and partnership — bringing others with you as you build.
Our Hiring Process:
During the interview process, we’ll explore your experience, skills, and working style to determine the best fit across our open Senior Product Designer roles. Team alignment will be an ongoing, transparent conversation that considers both what you bring and what you’re looking for in your next role.
You can expect the interview process to include the following steps:
Talent Team Interview (30 min): An introduction to Jobber, your background, and what you’re looking for.
Portfolio Review (60 min): A deep dive into selected projects to understand your design process, decision-making, and impact.
Functional Whiteboard Exercise (75 min): A collaborative problem-solving session to see how you approach ambiguity and work through complex UX challenges.
Leadership Interview (30 min): A conversation focused on team fit, leadership maturity, and your approach to cross-functional collaboration.
Depending on the team and role, we may add an additional conversation to explore specific areas or ensure clarity on team alignment.
Compensation:
At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. Our salary ranges are designed to reflect the progression from learning the role to truly excelling. This role has an annual salary of:
Canada: minimum annual salary of $125,800 CAD, a midpoint of $147,900 CAD, and a maximum salary of $170,100 CAD.
We design our compensation to reflect each new hire’s skills, experience, and the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.
Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.
We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
","descriptionPlain":"Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, electricians, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!\n\nOur culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers. https://www.youtube.com/watch?v=EkfZmHrRLx4&list=PLoktA_D-2UEnxMLfCe93bANKXVXd2bdN8&index=23\n\nThe team:\nAs an instrumental part of the larger Product Development team, our Product Designers work closely with Product Managers and Engineers to build great product experiences that help home service business thrive. You will work in AI-native product teams, pairing with others to fully own your ideas, decisions, and outcomes every step of the way. This group is central to the success of Jobber — focused on creating software that delivers value to hundreds of thousands of people around the world!\n\nAs a Senior Product Designer, you will:\n\n - Drive high-impact design projects from concept to delivery, ensuring quality, consistency, and innovative solutions across all touchpoints.\n\n - Work closely with Product, Engineering, and Data teams to understand customer needs, identify opportunities, and advocate for ambitious long-term vision and pragmatic short-term goals.\n\n - Define and drive the UX strategy for your product area, breaking down complex challenges into scalable, thoughtful solutions that align with business and customer needs.\n\n - Partner with other designers, fostering a culture of growth, collaboration, and continuous improvement through feedback and knowledge sharing.\n\n - Champion customer-centric product thinking and advocate for exceptional UX throughout the product development lifecycle.\n\nTo be successful, you should\n\n - Have 5+ years of product design experience with a portfolio showcasing polished, impactful user experiences for web and mobile SaaS products.\n\n - Demonstrate mastery of your tools (Figma, Figjam, Claude, pencil-and-paper, etc.) and the ability to choose the right tool for the task.\n\n - Applied experience of how LLM-driven tools like Claude Design, Figma Make, Codex, etc has thoughtfully transformed how you approach the work you do, and the pitfalls along the way.\n\n - Be curious and proactive in addressing customer pain points, finding innovative solutions, and learning from failures to improve.\n\n - Embrace ambiguity as an opportunity.\n\n - Possess excellent visual taste and interaction design skills that are reflected in your portfolio.\n\n - Consistently navigate constraints and challenges to develop thoughtful, ambitious, and differentiated work in regulated problem domains (e.g. finance, health, etc.)\n\n - Be a clear communicator who can explain the impact of your work, design rationale, and trade-offs.\n\n - Excel in collaboration and partnership — bringing others with you as you build.\n\nOur Hiring Process:\n\nDuring the interview process, we’ll explore your experience, skills, and working style to determine the best fit across our open Senior Product Designer roles. Team alignment will be an ongoing, transparent conversation that considers both what you bring and what you’re looking for in your next role.\n\nYou can expect the interview process to include the following steps:\n\n - Talent Team Interview (30 min): An introduction to Jobber, your background, and what you’re looking for.\n\n - Portfolio Review (60 min): A deep dive into selected projects to understand your design process, decision-making, and impact.\n\n - Functional Whiteboard Exercise (75 min): A collaborative problem-solving session to see how you approach ambiguity and work through complex UX challenges.\n\n - Leadership Interview (30 min): A conversation focused on team fit, leadership maturity, and your approach to cross-functional collaboration.\n\nDepending on the team and role, we may add an additional conversation to explore specific areas or ensure clarity on team alignment.\n\nCompensation:\n\nAt Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. Our salary ranges are designed to reflect the progression from learning the role to truly excelling. This role has an annual salary of:\n\nCanada: minimum annual salary of $125,800 CAD, a midpoint of $147,900 CAD, and a maximum salary of $170,100 CAD.\n\nWe design our compensation to reflect each new hire’s skills, experience, and the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.\n\nBase salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.\n\nWe believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!\n\n \n\nWhat you can expect from Jobber:\n\n - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.\n\n - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.\n\n - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.\n\n - To work with a group of people who are humble, supportive, and give a sh*t about our customers.\n\nWe believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.\n\n\n\nA bit more about us:\n\nJob by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!"},{"id":"ad09f434-cd51-4779-ad29-9c823d959bbd","title":"Revenue Technology Manager","department":"Sales","team":"Sales","employmentType":"FullTime","location":"Toronto","secondaryLocations":[{"location":"Vancouver","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}}},{"location":"Kitchener-Waterloo","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Kitchener-Waterloo"}}},{"location":"Edmonton","address":{"postalAddress":{"addressRegion":"Alberta","addressCountry":"Canada","addressLocality":"Edmonton"}}}],"publishedAt":"2026-08-27T21:37:15.314+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/jobber/ad09f434-cd51-4779-ad29-9c823d959bbd","applyUrl":"https://jobs.ashbyhq.com/jobber/ad09f434-cd51-4779-ad29-9c823d959bbd/application","descriptionHtml":"Then Jobber might be the place for you! We’re looking for a Revenue Technology Manager to be part of our Sales Enablement & Operations department.
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
The team:
Jobber’s Revenue Technology team owns and operates the go-to-market tech stack that powers our sales and partnerships teams. This team helps keep that stack running smoothly while also improving the systems, processes, and automations that support our revenue teams at scale.
The role:
Reporting to the Senior Manager, Revenue Technology, the Revenue Technology Manager will own core RevTech operational processes, provide first-line support across key tools, investigate and scope incoming requests, and partner with RevTech and Sales Operations teammates on larger project rollouts. You won’t just execute repeatable processes — you’ll help make them better. You’ll identify patterns, design cleaner workflows, contribute to AI-enabled automation, and support the rollout of solutions that help our GTM teams move faster and operate more effectively. This role is ideal for someone who is highly organized, systems-minded, service-oriented, and excited by the opportunity to use AI and automation to reduce manual work.
The Revenue Technology Manager will work on :
RevTech Operations & User Lifecycle Management
Own end-to-end onboarding, offboarding, and user lifecycle processes across Jobber’s GTM tech stack.
Provision and deprovision access, assign licenses, and configure team memberships, distributions, and user settings across tools such as Salesforce, HubSpot, Revenue.io, ChiliPiper, TextExpander, and MuleSoft.
Maintain accurate records of user access, tool configurations, and operational dependencies.
Identify opportunities to improve the user lifecycle experience through clearer process design, stronger documentation, automation, and AI-enabled support.
Tool Support, Triage & Issue Resolution
Monitor RevTech support and intake channels, serving as a first point of contact for tool-related questions, access issues, and operational requests.
Diagnose and resolve common issues independently, escalating complex or platform-level problems with clear context, impact, and recommended next steps.
Track recurring issues, identify patterns, and recommend process, documentation, system, or automation improvements to reduce repeat volume.
Partner with RevTech team members to improve how requests are captured, prioritized, routed, and resolved.
RevTech Intake, Investigation & Minor Builds
Triage incoming RevTech requests by assessing scope, priority, business impact, dependencies, and ownership.
Investigate requests by reviewing relevant records, understanding the current process or system state, and identifying blockers, risks, or downstream impacts.
Action minor Salesforce and GTM tooling requests independently, including field additions, picklist updates, list view changes, data activation requests, user configuration updates, and other low-risk system changes.
Route larger or more complex requests with well-formed context, including a clear problem statement, current-state findings, impacted teams, known dependencies, and recommended next steps.
AI, Automation & Process Improvement
Help identify recurring manual processes that can be streamlined, automated, or supported through AI.
Partner with RevTech and Sales Operations teammates to design, test, and improve AI-enabled workflows that support onboarding, intake triage, support resolution, documentation, data validation, and operational reporting.
Contribute to the development of prompts, process logic, workflow documentation, and quality checks that enable AI tools to support RevTech operations safely and effectively.
Evaluate automation opportunities with a practical lens, balancing speed, accuracy, user experience, governance, and long-term maintainability.
Larger Project Rollout Support
Support larger Sales Operations and RevTech project rollouts by helping gather requirements, document current-state processes, identify operational impacts, and prepare teams for change.
Consult with stakeholders to understand how proposed solutions will be executed in practice, including handoffs, ownership, intake paths, user behaviour, documentation, and support needs.
Collaborate with Sales Operations to design the operational “rig” needed to execute new solutions, including process flows, support models, validation steps, launch checklists, and post-launch monitoring.
Assist with user acceptance testing, deployment validation, rollout communications, and adoption tracking.
Surface technical risks, gaps, or unclear ownership areas before launch so the team can deliver cleaner and more scalable solutions.
Platform Auditing, Validation & Data Quality
Conduct periodic audits of Salesforce licenses, profiles, permission sets, validation rules, formulas, fields, and related configurations to support platform accuracy and hygiene.
Identify stale, redundant, misconfigured, or underused platform elements and recommend cleanup or governance actions.
Support validation efforts when changes are deployed, helping confirm expected behaviour across affected users, teams, records, and workflows.
Execute Salesforce data loads with accuracy, following established governance and review processes.
Validate data before and after loads to ensure quality, completeness, and integrity.
Documentation & Knowledge Management
Maintain and improve runbooks for recurring processes such as onboarding, offboarding, support triage, tool fixes, audits, and data loads.
Create clear documentation that enables repeatability, reduces dependency on individual knowledge, and supports faster resolution of common issues.
Keep documentation current as tools, workflows, and ownership models evolve.
Use AI thoughtfully to draft, improve, organize, and scale documentation while ensuring accuracy and clarity.
To be successful, you should have:
Strong organizational skills and attention to detail. You can manage multiple concurrent requests, follow through reliably, and keep stakeholders informed.
A service-oriented mindset. You know when to solve something yourself, when to escalate, and how to provide helpful context either way.
Hands-on Salesforce experience, including comfort navigating objects, fields, users, profiles, permission sets, list views, reports, validation rules, and data quality considerations.
Experience working in a SaaS, RevOps, Sales Ops, Revenue Technology, or tech-adjacent environment.
Comfort operating in a ticketing, intake, or request-based environment. Jira experience is a plus.
AI literacy and curiosity. You are comfortable using AI tools to move faster, troubleshoot, summarize, document, and improve workflows — and you are interested in helping design AI-supported processes responsibly.
Process thinking. You can look at a recurring task, understand the steps and dependencies, and identify where the process could be clearer, faster, or more scalable.
Strong communication skills. You can ask good questions, summarize findings clearly, explain blockers, and translate messy requests into actionable next steps.
Ability to work independently while knowing when to pull in the right partners.
Comfort supporting project rollouts through testing, documentation, stakeholder communication, and post-launch support.
Nice to have :
Salesforce Administrator certification.
Prior hands-on experience with tools such as Revenue.io, ChiliPiper, HubSpot, MuleSoft, TextExpander, or similar GTM systems.
Experience supporting a sales, partnerships, revenue operations, or sales enablement function.
Exposure to data loading tools, bulk Salesforce operations, or data governance processes.
Experience contributing to automation, AI workflow design, internal tooling, or process improvement initiatives.
Familiarity with change management, enablement, user acceptance testing, or rollout planning.
Compensation :
At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $98,300, a midpoint of $115,700, and a maximum salary of $133,100, designed to show the progression from learning the ropes to truly excelling.
We design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.
Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.
We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!
Location:
We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.
For this role, we're ideally looking for someone based in Edmonton or Vancouver to support our stakeholders in those time zones.
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
","descriptionPlain":"DO YOU WANT TO IMPACT THE HARDEST WORKING PEOPLE IN THE WORLD?\n\n\n\nThen Jobber might be the place for you! We’re looking for a Revenue Technology Manager to be part of our Sales Enablement & Operations department.\n\n\n\nJobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!\n\nOur culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers https://www.youtube.com/watch?v=EkfZmHrRLx4&list=PLoktA_D-2UEnxMLfCe93bANKXVXd2bdN8&index=24.\n\n\n\nThe team:\n\nJobber’s Revenue Technology team owns and operates the go-to-market tech stack that powers our sales and partnerships teams. This team helps keep that stack running smoothly while also improving the systems, processes, and automations that support our revenue teams at scale.\n\n\n\nThe role:\n\nReporting to the Senior Manager, Revenue Technology, the Revenue Technology Manager will own core RevTech operational processes, provide first-line support across key tools, investigate and scope incoming requests, and partner with RevTech and Sales Operations teammates on larger project rollouts. You won’t just execute repeatable processes — you’ll help make them better. You’ll identify patterns, design cleaner workflows, contribute to AI-enabled automation, and support the rollout of solutions that help our GTM teams move faster and operate more effectively. This role is ideal for someone who is highly organized, systems-minded, service-oriented, and excited by the opportunity to use AI and automation to reduce manual work.\n\n\n\nThe Revenue Technology Manager will work on : \n\n - RevTech Operations & User Lifecycle Management\n \n - Own end-to-end onboarding, offboarding, and user lifecycle processes across Jobber’s GTM tech stack.\n \n - Provision and deprovision access, assign licenses, and configure team memberships, distributions, and user settings across tools such as Salesforce, HubSpot, Revenue.io, ChiliPiper, TextExpander, and MuleSoft.\n \n - Maintain accurate records of user access, tool configurations, and operational dependencies.\n \n - Identify opportunities to improve the user lifecycle experience through clearer process design, stronger documentation, automation, and AI-enabled support.\n\n - Tool Support, Triage & Issue Resolution\n \n - Monitor RevTech support and intake channels, serving as a first point of contact for tool-related questions, access issues, and operational requests.\n \n - Diagnose and resolve common issues independently, escalating complex or platform-level problems with clear context, impact, and recommended next steps.\n \n - Track recurring issues, identify patterns, and recommend process, documentation, system, or automation improvements to reduce repeat volume.\n \n - Partner with RevTech team members to improve how requests are captured, prioritized, routed, and resolved.\n\n - RevTech Intake, Investigation & Minor Builds\n \n - Triage incoming RevTech requests by assessing scope, priority, business impact, dependencies, and ownership.\n \n - Investigate requests by reviewing relevant records, understanding the current process or system state, and identifying blockers, risks, or downstream impacts.\n \n - Action minor Salesforce and GTM tooling requests independently, including field additions, picklist updates, list view changes, data activation requests, user configuration updates, and other low-risk system changes.\n \n - Route larger or more complex requests with well-formed context, including a clear problem statement, current-state findings, impacted teams, known dependencies, and recommended next steps.\n\n - AI, Automation & Process Improvement\n \n - Help identify recurring manual processes that can be streamlined, automated, or supported through AI.\n \n - Partner with RevTech and Sales Operations teammates to design, test, and improve AI-enabled workflows that support onboarding, intake triage, support resolution, documentation, data validation, and operational reporting.\n \n - Contribute to the development of prompts, process logic, workflow documentation, and quality checks that enable AI tools to support RevTech operations safely and effectively.\n \n - Evaluate automation opportunities with a practical lens, balancing speed, accuracy, user experience, governance, and long-term maintainability.\n\n - Larger Project Rollout Support\n \n - Support larger Sales Operations and RevTech project rollouts by helping gather requirements, document current-state processes, identify operational impacts, and prepare teams for change.\n \n - Consult with stakeholders to understand how proposed solutions will be executed in practice, including handoffs, ownership, intake paths, user behaviour, documentation, and support needs.\n \n - Collaborate with Sales Operations to design the operational “rig” needed to execute new solutions, including process flows, support models, validation steps, launch checklists, and post-launch monitoring.\n \n - Assist with user acceptance testing, deployment validation, rollout communications, and adoption tracking.\n \n - Surface technical risks, gaps, or unclear ownership areas before launch so the team can deliver cleaner and more scalable solutions.\n\n - Platform Auditing, Validation & Data Quality\n \n - Conduct periodic audits of Salesforce licenses, profiles, permission sets, validation rules, formulas, fields, and related configurations to support platform accuracy and hygiene.\n \n - Identify stale, redundant, misconfigured, or underused platform elements and recommend cleanup or governance actions.\n \n - Support validation efforts when changes are deployed, helping confirm expected behaviour across affected users, teams, records, and workflows.\n \n - Execute Salesforce data loads with accuracy, following established governance and review processes.\n \n - Validate data before and after loads to ensure quality, completeness, and integrity.\n\n - Documentation & Knowledge Management\n \n - Maintain and improve runbooks for recurring processes such as onboarding, offboarding, support triage, tool fixes, audits, and data loads.\n \n - Create clear documentation that enables repeatability, reduces dependency on individual knowledge, and supports faster resolution of common issues.\n \n - Keep documentation current as tools, workflows, and ownership models evolve.\n \n - Use AI thoughtfully to draft, improve, organize, and scale documentation while ensuring accuracy and clarity.\n\n\n\nTo be successful, you should have:\n\n - Strong organizational skills and attention to detail. You can manage multiple concurrent requests, follow through reliably, and keep stakeholders informed.\n\n - A service-oriented mindset. You know when to solve something yourself, when to escalate, and how to provide helpful context either way.\n\n - Hands-on Salesforce experience, including comfort navigating objects, fields, users, profiles, permission sets, list views, reports, validation rules, and data quality considerations.\n\n - Experience working in a SaaS, RevOps, Sales Ops, Revenue Technology, or tech-adjacent environment.\n\n - Comfort operating in a ticketing, intake, or request-based environment. Jira experience is a plus.\n\n - AI literacy and curiosity. You are comfortable using AI tools to move faster, troubleshoot, summarize, document, and improve workflows — and you are interested in helping design AI-supported processes responsibly.\n\n - Process thinking. You can look at a recurring task, understand the steps and dependencies, and identify where the process could be clearer, faster, or more scalable.\n\n - Strong communication skills. You can ask good questions, summarize findings clearly, explain blockers, and translate messy requests into actionable next steps.\n\n - Ability to work independently while knowing when to pull in the right partners.\n\n - Comfort supporting project rollouts through testing, documentation, stakeholder communication, and post-launch support.\n \n \n\nNice to have :\n\n - Salesforce Administrator certification.\n\n - Prior hands-on experience with tools such as Revenue.io http://Revenue.io, ChiliPiper, HubSpot, MuleSoft, TextExpander, or similar GTM systems.\n\n - Experience supporting a sales, partnerships, revenue operations, or sales enablement function.\n\n - Exposure to data loading tools, bulk Salesforce operations, or data governance processes.\n\n - Experience contributing to automation, AI workflow design, internal tooling, or process improvement initiatives.\n\n - Familiarity with change management, enablement, user acceptance testing, or rollout planning.\n \n \n\nCompensation :\n\nAt Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $98,300, a midpoint of $115,700, and a maximum salary of $133,100, designed to show the progression from learning the ropes to truly excelling.\n\nWe design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.\n\nBase salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.\n\nWe believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!\n\n\n\nLocation:\n\nWe believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.\n\nFor this role, we're ideally looking for someone based in Edmonton or Vancouver to support our stakeholders in those time zones. \n\n\n\nWhat you can expect from Jobber:\n\n - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.\n\n - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.\n\n - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.\n\n - To work with a group of people who are humble, supportive, and give a sh*t about our customers.\n\nWe believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.\n\n\n\nA bit more about us:\n\nJob by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!"},{"id":"48f79ea9-eb4d-4560-864f-29387184b8da","title":"Account Manager","department":"Sales","team":"Sales","employmentType":"FullTime","location":"Edmonton","secondaryLocations":[{"location":"Vancouver","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}}},{"location":"Kitchener-Waterloo","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Kitchener-Waterloo"}}},{"location":"Toronto","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}}}],"publishedAt":"2026-09-04T17:52:47.976+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Alberta","addressCountry":"Canada","addressLocality":"Edmonton"}},"jobUrl":"https://jobs.ashbyhq.com/jobber/48f79ea9-eb4d-4560-864f-29387184b8da","applyUrl":"https://jobs.ashbyhq.com/jobber/48f79ea9-eb4d-4560-864f-29387184b8da/application","descriptionHtml":"Then Jobber might be the place for you! We’re looking for an Account Manager to be part of our Sales department.
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
The team:
Our Sales team gains an understanding of who our customers are, what their businesses do, and how Jobber can help them succeed, to turn leads into advocates.
They all have an incredible passion for sales, our customer, and a connection to our purpose. This team is focused on delivering on the promise to make small businesses more successful, and they celebrate, motivate, and challenge each other daily. They are also focused on growth personally and professionally and are supported through regular 1:1’s which focus on performance, coaching, long-term development, and consistent feedback from peers and leaders.
The role:
Reporting to the Manager, Expansion, the Account Manager will play a significant role in continuing to develop the trust we have with small businesses in our journey to power the world of mobile services. This role works with our customers to strengthen the connection they have with Jobber by providing them great customer service, while also looking for ways to grow our relationship with them.
The Account Manager will:
Manage a funnel of our existing customers to identify opportunities for expansion through additional features and products.
Proactively connect with customers, providing recommendations on how to better utilize Jobber to drive their success, while driving revenue for Jobber. Primarily encouraging customers to upgrade their subscription, or to add our online payments software.
Consistently achieve results by hitting and overachieving your targets.
Communicate and collaborate with multiple departments to ensure feedback is communicated around initiatives, products and campaigns.
Track key information in Salesforce for follow-up and analytics.
To be successful, you will need:
Success in this role depends on your ability to engage customers proactively, influence outcomes, and drive growth through consultative selling.
Demonstrated experience in an outbound sales environment with commission and/or targets. You can speak to them, and can speak to how successful you were.
To be high energy. You will be required to sell in a dynamic environment with a fairly short sales cycle. You should be energized by high volume and the prospect of uncapped earning potential!
To be driven and tenacious. In sales, not every customer will say yes or be open to changing their business workflow. We need you to dust off your jeans and get right back in the saddle...quickly.
To find solutions. If something isn’t going right, you’ll take care of it. Not every conversation will be the same, and you're quick at thinking on your feet.
To be coachable and adaptable. The sales team is always changing and evolving, so being flexible and good with change and ambiguity is important.
To enjoy technology. We're working hard to empower the world with mobile technology and are looking for someone who wants to share their excitement.
To have a strong and confident communication style. You should have the ability to actively listen and consult with our customers and get a true understanding of who they are and what they need. This position involves a good deal of phone time, so these skills are imperative.
Previous experience with a Customer Relationship Management (CRM) system, preferably Salesforce.
Location:
We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.
Compensation:
At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This opportunity has a fixed compensation structure, meaning all employees come in at the exact same rate. It includes a base salary of $50,000 and a commission of $30,000, for an On-Target Earnings (OTE) of $80,000. Our commission structure is uncapped and paid out monthly, meaning there is potential to earn beyond the stated OTE.
This OTE is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. As well, this role has clearly defined growth opportunities to deepen expertise, explore new roles, or step into leadership. You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.
If you have any questions about our compensation approach, we encourage open conversations throughout the hiring process!
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
","descriptionPlain":"ARE YOU A PERSON THAT THRIVES ON EMPOWERING SMALL BUSINESSES?\n\nThen Jobber might be the place for you! We’re looking for an Account Manager to be part of our Sales department.\n\nJobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!\n\nOur culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers https://www.youtube.com/watch?v=ahVf4AjYlh4.\n\nThe team:\n\nOur Sales team gains an understanding of who our customers are, what their businesses do, and how Jobber can help them succeed, to turn leads into advocates.\n\nThey all have an incredible passion for sales, our customer, and a connection to our purpose. This team is focused on delivering on the promise to make small businesses more successful, and they celebrate, motivate, and challenge each other daily. They are also focused on growth personally and professionally and are supported through regular 1:1’s which focus on performance, coaching, long-term development, and consistent feedback from peers and leaders. \n\nThe role:\n\nReporting to the Manager, Expansion, the Account Manager will play a significant role in continuing to develop the trust we have with small businesses in our journey to power the world of mobile services. This role works with our customers to strengthen the connection they have with Jobber by providing them great customer service, while also looking for ways to grow our relationship with them.\n\nThe Account Manager will:\n\n - Manage a funnel of our existing customers to identify opportunities for expansion through additional features and products.\n\n - Proactively connect with customers, providing recommendations on how to better utilize Jobber to drive their success, while driving revenue for Jobber. Primarily encouraging customers to upgrade their subscription, or to add our online payments software.\n\n - Consistently achieve results by hitting and overachieving your targets.\n\n - Communicate and collaborate with multiple departments to ensure feedback is communicated around initiatives, products and campaigns.\n\n - Track key information in Salesforce for follow-up and analytics.\n\nTo be successful, you will need:\n\nSuccess in this role depends on your ability to engage customers proactively, influence outcomes, and drive growth through consultative selling.\n\n - Demonstrated experience in an outbound sales environment with commission and/or targets. You can speak to them, and can speak to how successful you were.\n\n - To be high energy. You will be required to sell in a dynamic environment with a fairly short sales cycle. You should be energized by high volume and the prospect of uncapped earning potential!\n\n - To be driven and tenacious. In sales, not every customer will say yes or be open to changing their business workflow. We need you to dust off your jeans and get right back in the saddle...quickly.\n\n - To find solutions. If something isn’t going right, you’ll take care of it. Not every conversation will be the same, and you're quick at thinking on your feet.\n\n - To be coachable and adaptable. The sales team is always changing and evolving, so being flexible and good with change and ambiguity is important.\n\n - To enjoy technology. We're working hard to empower the world with mobile technology and are looking for someone who wants to share their excitement.\n\n - To have a strong and confident communication style. You should have the ability to actively listen and consult with our customers and get a true understanding of who they are and what they need. This position involves a good deal of phone time, so these skills are imperative.\n\n - Previous experience with a Customer Relationship Management (CRM) system, preferably Salesforce.\n\nLocation:\n\nWe believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.\n\nCompensation:\n\nAt Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This opportunity has a fixed compensation structure, meaning all employees come in at the exact same rate. It includes a base salary of $50,000 and a commission of $30,000, for an On-Target Earnings (OTE) of $80,000. Our commission structure is uncapped and paid out monthly, meaning there is potential to earn beyond the stated OTE.\n\nThis OTE is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. As well, this role has clearly defined growth opportunities to deepen expertise, explore new roles, or step into leadership. You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.\n\nIf you have any questions about our compensation approach, we encourage open conversations throughout the hiring process!\n\nWhat you can expect from Jobber:\n\n - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.\n\n - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.\n\n - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.\n\n - To work with a group of people who are humble, supportive, and give a sh*t about our customers.\n\nWe believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.\n\n\n\nA bit more about us:\n\nJob by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!"},{"id":"40678db4-d220-4f4c-9f51-3193330e119f","title":"Account Executive, Inbound - Future Opportunities","department":"Sales","team":"Sales","employmentType":"FullTime","location":"Edmonton","secondaryLocations":[{"location":"Vancouver","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}}},{"location":"Kitchener-Waterloo","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Kitchener-Waterloo"}}},{"location":"Toronto","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}}}],"publishedAt":"2026-08-07T16:21:41.734+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Alberta","addressCountry":"Canada","addressLocality":"Edmonton"}},"jobUrl":"https://jobs.ashbyhq.com/jobber/40678db4-d220-4f4c-9f51-3193330e119f","applyUrl":"https://jobs.ashbyhq.com/jobber/40678db4-d220-4f4c-9f51-3193330e119f/application","descriptionHtml":"Then Jobber might be the place for you! We’re looking for an Account Executive - Inbound to be part of our Sales department.
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
The team:
Our Sales team gains an understanding of who our customers are, what their businesses do, and how Jobber can help them succeed, to turn leads into advocates.
They all have an incredible passion for sales, our customer, and a connection to our purpose. This team is focused on delivering on the promise to make small businesses more successful, and they celebrate, motivate, and challenge each other daily. They are also focused on growth personally and professionally and are supported through regular 1:1’s which focus on performance, coaching, long-term development, and consistent feedback from peers and leaders.
The role:
Reporting to the Manager, Sales, the Account Executive will play a significant role in developing relationships and trust with small businesses in our journey to power the world of mobile services. Our sales process while quick is highly consultative, and helping the customer understand the value and efficiency Jobber could provide their company is paramount.
The Account Executive will:
Drive connection with potential customers through phone, email, and sms outreach.
Connect with small businesses to develop an understanding of their challenges and goals.
Provide recommendations on how to best utilize Jobber, from specific workflows to feature fits.
Demonstrate the value of Jobber through conversation, social proof and product demonstrations
Partner with Sales Development Representatives (SDRs) to create a strong customer experience and exposure to the Jobber product
Manage and close opportunities generated by SDRs
Run discovery calls and deliver product demos
Close new business and help customers confidently choose Jobber
Attach add ons users and other features that help customers get more value from Jobber
Book new customers into onboarding to set them up for success
Track key information in Salesforce for follow-up, knowledge sharing, and analytics.
To be successful, you will need:
Demonstrated experience in a sales environment with commission and/or targets. You can speak to them, and can speak to how you were successful.
To drive urgency and excitement. You will be required to sell in a dynamic environment with a fairly short sales cycle. You should be energized by high volume and the prospect of uncapped earning potential!
To be driven, tenacious and disciplined.. You won’t win over every prospect, and there will be many highs and lows. It’s about how you balance those ups and downs and bring the best of what you have to the job daily.
To find solutions. If something isn’t going right, you’ll take care of it. Not every conversation will be the same, and you're quick at thinking on your feet.
To be data driven. Being able to source, interpret and create a narrative based on data will be key for your own success as well as the small businesses you’re supporting.
To be coachable and adaptable. The sales team is always changing and evolving, so being flexible and good with change and ambiguity is important.
To enjoy technology. We're working hard to empower the world with mobile technology and are looking for someone who wants to share their excitement.
To have a clear and confident communication style. You should have the ability to actively listen and consult with our customers and get a true understanding of who they are and what they need. This position involves a good deal of phone time, so these skills are imperative.
Previous experience with a Customer Relationship Management (CRM) system, preferably SalesForce.
Compensation:
At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This opportunity has a fixed compensation structure, meaning all employees come in at the exact same rate. It includes a base salary of $50,000 and a commission of $30,000, for an On-Target Earnings (OTE) of $80,000. Our commission structure is uncapped and paid out monthly, meaning there is potential to earn beyond the stated OTE.
This OTE is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. As well, this role has clearly defined growth opportunities to deepen expertise, explore new roles, or step into leadership. You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.
If you have any questions about our compensation approach, we encourage open conversations throughout the hiring process!
Please note: There are multiple different shifts for this team, in the application form you will select all the shifts you are open to:
Monday to Thursday 11 am - 8 pm and Friday from 9am to 6pm MST
Tuesday to Saturday 8am to 5pm MST
Sunday to Thursday 8am to 5pm MST
How This Works — Talent Pool
This is an evergreen posting, which means we're actively building a pipeline for future openings rather than hiring for one specific vacancy right now.
Here's what to expect:
You'll complete up to four stages of our process: a conversation with our Talent Attraction team, and an interview with a hiring manager, a mock discovery call interview and one final conversation with a Senior Leader on our Inbound Sales team.
Candidates who are a strong fit will be added to our talent pool and contacted when a role opens up.
We keep active candidates in our pool for up to 3 months, and we'll check in with you periodically in the meantime.
If a role opens and you're still interested, we'll move quickly to bring you through the final steps.
We know your time is valuable, and we're committed to being transparent with you throughout the process. If your circumstances change or you'd like to withdraw from the pool at any time, just let us know.
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
","descriptionPlain":"ARE YOU A PERSON THAT WANTS TO EMPOWER SMALL BUSINESSES?\n\nThen Jobber might be the place for you! We’re looking for an Account Executive - Inbound to be part of our Sales department.\n\nJobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!\n\nOur culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers https://www.youtube.com/watch?v=ahVf4AjYlh4.\n\nThe team:\n\nOur Sales team gains an understanding of who our customers are, what their businesses do, and how Jobber can help them succeed, to turn leads into advocates.\n\nThey all have an incredible passion for sales, our customer, and a connection to our purpose. This team is focused on delivering on the promise to make small businesses more successful, and they celebrate, motivate, and challenge each other daily. They are also focused on growth personally and professionally and are supported through regular 1:1’s which focus on performance, coaching, long-term development, and consistent feedback from peers and leaders.\n\nThe role:\n\nReporting to the Manager, Sales, the Account Executive will play a significant role in developing relationships and trust with small businesses in our journey to power the world of mobile services. Our sales process while quick is highly consultative, and helping the customer understand the value and efficiency Jobber could provide their company is paramount.\n\nThe Account Executive will:\n\n - Drive connection with potential customers through phone, email, and sms outreach.\n\n - Connect with small businesses to develop an understanding of their challenges and goals.\n\n - Provide recommendations on how to best utilize Jobber, from specific workflows to feature fits.\n\n - Demonstrate the value of Jobber through conversation, social proof and product demonstrations\n\n - Partner with Sales Development Representatives (SDRs) to create a strong customer experience and exposure to the Jobber product\n\n - Manage and close opportunities generated by SDRs\n\n - Run discovery calls and deliver product demos\n\n - Close new business and help customers confidently choose Jobber\n\n - Attach add ons users and other features that help customers get more value from Jobber\n\n - Book new customers into onboarding to set them up for success\n\n - Track key information in Salesforce for follow-up, knowledge sharing, and analytics.\n\nTo be successful, you will need:\n\n - Demonstrated experience in a sales environment with commission and/or targets. You can speak to them, and can speak to how you were successful.\n\n - To drive urgency and excitement. You will be required to sell in a dynamic environment with a fairly short sales cycle. You should be energized by high volume and the prospect of uncapped earning potential!\n\n - To be driven, tenacious and disciplined.. You won’t win over every prospect, and there will be many highs and lows. It’s about how you balance those ups and downs and bring the best of what you have to the job daily.\n\n - To find solutions. If something isn’t going right, you’ll take care of it. Not every conversation will be the same, and you're quick at thinking on your feet.\n\n - To be data driven. Being able to source, interpret and create a narrative based on data will be key for your own success as well as the small businesses you’re supporting.\n\n - To be coachable and adaptable. The sales team is always changing and evolving, so being flexible and good with change and ambiguity is important.\n\n - To enjoy technology. We're working hard to empower the world with mobile technology and are looking for someone who wants to share their excitement.\n\n - To have a clear and confident communication style. You should have the ability to actively listen and consult with our customers and get a true understanding of who they are and what they need. This position involves a good deal of phone time, so these skills are imperative.\n\n - Previous experience with a Customer Relationship Management (CRM) system, preferably SalesForce.\n\nCompensation:\n\nAt Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This opportunity has a fixed compensation structure, meaning all employees come in at the exact same rate. It includes a base salary of $50,000 and a commission of $30,000, for an On-Target Earnings (OTE) of $80,000. Our commission structure is uncapped and paid out monthly, meaning there is potential to earn beyond the stated OTE.\n\nThis OTE is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. As well, this role has clearly defined growth opportunities to deepen expertise, explore new roles, or step into leadership. You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.\n\nIf you have any questions about our compensation approach, we encourage open conversations throughout the hiring process!\n\n\n\n\nPlease note: There are multiple different shifts for this team, in the application form you will select all the shifts you are open to:\n\n - Monday to Thursday 11 am - 8 pm and Friday from 9am to 6pm MST \n\n - Tuesday to Saturday 8am to 5pm MST\n\n - Sunday to Thursday 8am to 5pm MST\n\n \n\nHow This Works — Talent Pool\n\nThis is an evergreen posting, which means we're actively building a pipeline for future openings rather than hiring for one specific vacancy right now.\n\n \n\nHere's what to expect:\n\n - You'll complete up to four stages of our process: a conversation with our Talent Attraction team, and an interview with a hiring manager, a mock discovery call interview and one final conversation with a Senior Leader on our Inbound Sales team. \n\n - Candidates who are a strong fit will be added to our talent pool and contacted when a role opens up.\n\n - We keep active candidates in our pool for up to 3 months, and we'll check in with you periodically in the meantime.\n\n - If a role opens and you're still interested, we'll move quickly to bring you through the final steps.\n\nWe know your time is valuable, and we're committed to being transparent with you throughout the process. If your circumstances change or you'd like to withdraw from the pool at any time, just let us know.\n\n \n\n\n\n\n\n\nWhat you can expect from Jobber:\n\n - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.\n\n - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.\n\n - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.\n\n - To work with a group of people who are humble, supportive, and give a sh*t about our customers.\n\nWe believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.\n\n\n\nA bit more about us:\n\nJob by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!"},{"id":"e10af44f-1a6f-4c4d-a63e-d5de27f9a458","title":"Manager, Credit Risk","department":"Fintech","team":"Fintech","employmentType":"FullTime","location":"Toronto","secondaryLocations":[{"location":"Vancouver","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}}},{"location":"Kitchener-Waterloo","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Kitchener-Waterloo"}}},{"location":"Edmonton","address":{"postalAddress":{"addressRegion":"Alberta","addressCountry":"Canada","addressLocality":"Edmonton"}}}],"publishedAt":"2026-08-19T19:41:58.370+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/jobber/e10af44f-1a6f-4c4d-a63e-d5de27f9a458","applyUrl":"https://jobs.ashbyhq.com/jobber/e10af44f-1a6f-4c4d-a63e-d5de27f9a458/application","descriptionHtml":"Do you think differently about risk? Are you excited by the idea of building credit risk management from the ground up, AI-native, rather than bolting AI onto an old playbook?
Then Jobber might be the place for you. We're looking for a Manager, Credit Risk to join our Fintech department.
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
The Team:
Fintech is one of the fastest-growing parts of Jobber, and a core strategic priority for us as a company. We're investing in this area because we believe embedding financial tools within our product deepens our ability to help small businesses be successful—whether that's helping them get paid through Jobber Payments, or, in the near future, offering them access to capital through a growing lending business.
Our Risk team is a critical part of the broader Fintech team, and core to Jobber's success. Credit Risk is responsible for the frameworks, models, and operational discipline that let us extend payments and lending products responsibly, protecting both our customers and Jobber from undue credit exposure.
The Role:
The Manager, Credit Risk will lead and grow a team of Credit Risk Analysts, owning the day-to-day operations of the credit risk function while helping build it into something more ambitious: an AI-native credit risk practice, built for Jobber Payments today and ready to scale into a growing lending business. This is a role for a builder, not a doer—someone who looks at a manual process or an ad hoc decision and asks how it should be automated, modeled, or systematized, rather than simply executed by hand.
You'll work closely with Data Science and Risk Analytics to design and strengthen credit risk models, policies, and monitoring, and you'll partner cross-functionally across Fintech, Product, and Customer Support to make sure credit risk decisions are embedded seamlessly into the products our customers use every day.
The Manager, Credit Risk will:
Lead, coach, and grow a team of Credit Risk Analysts, setting the standard for how the team investigates, decisions, and communicates credit risk.
Own credit risk operations end-to-end: underwriting and exposure decisions, portfolio monitoring, loss forecasting, and reporting on credit risk performance and trends.
Partner closely with Data Science and Risk Analytics to build, validate, and improve credit risk models and decisioning logic, including scorecards, statistical models, and machine learning approaches where they add value.
Champion an AI-native approach to credit risk management—using AI and automation to build novel solutions to novel problems, not just to speed up existing workflows.
Build and strengthen the credit risk function for Jobber's payments business today, and lay the groundwork for credit risk management of a growing lending business.
Work cross-functionally with Fintech, Product, and Customer Support teams to embed credit risk policy and controls into product and operational workflows.
Develop a credit risk provisioning process and reserving practices building from IFRS9 or equivalent GAAP standards, partnering with Finance and Accounting as needed.
Identify opportunities to automate manual credit risk processes and drive them from idea through to implementation.
Report on credit risk exposure, portfolio health, and emerging trends to Fintech and Risk leadership.
Support broader Fintech and Risk initiatives on credit-risk-relevant topics, including vendor evaluations and new product launches.
To be successful, you should have:
Demonstrated experience in credit risk, in financial services, fintech, payments, or lending, including people leadership or mentorship of an analyst team.
A builder's mindset: a track record of solving problems through automation and tooling, not just process, and genuine enthusiasm for using AI to build new approaches to credit risk rather than only applying existing ones.
A deeply data-centric approach to decision-making, with comfort working directly in the data rather than relying solely on others to produce it for you.
Proficiency in SQL and Python (or a similar language), enough to independently pull, analyze, and interrogate data and to collaborate credibly with Data Science and Analytics.
Working familiarity with statistical and machine learning approaches used in credit risk management (e.g., logistic regression, decision trees, gradient boosting)—you don't need to be a data scientist, but you should understand what these approaches do, how they work at a conceptual level, and when it's appropriate to apply them.
Familiarity with IFRS9 or equivalent GAAP standards (e.g., CECL) for credit loss provisioning, or a strong ability to learn and apply this quickly.
Strong written and verbal communication skills, with the ability to translate technical or quantitative findings into decisions that product, operations, and leadership stakeholders can act on.
A genuine passion for fintech, and curiosity about how payments and lending products should manage risk differently than legacy financial institutions.
The ability to embrace ambiguity and change—we don't know what we don't know, so you should be comfortable coming in and improving the process rather than waiting for one to be handed to you.
The ability to work autonomously with strong time management skills. We are a mix of fully remote and hybrid distributed across the country. While you'll be part of a team, you'll need to be a self-starter who can find direction and guidance proactively.
It would be really great (but not a deal-breaker) if you had:
Familiarity with credit scorecards, including scorecard development, calibration, or monitoring.
Experience building or overseeing credit risk models or policies for a lending product (installment loans, lines of credit, merchant cash advances, or similar).
Experience with modern payments or lending infrastructure (e.g., Stripe, Adyen, Plaid, or similar).
Experience working with or evaluating AI/ML tooling or vendors for risk decisioning.
Familiarity with Slack, Salesforce, Asana, Confluence, or other collaboration tools.
Location:
We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.
Compensation:
At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $121,000, a midpoint of $142,200, and a maximum salary of $163,600, designed to show the progression from learning the ropes to truly excelling.
We design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.
Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.
We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
","descriptionPlain":"Do you think differently about risk? Are you excited by the idea of building credit risk management from the ground up, AI-native, rather than bolting AI onto an old playbook?\n\nThen Jobber might be the place for you. We're looking for a Manager, Credit Risk to join our Fintech department.\n\n\n\nJobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!\n\nOur culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers https://www.youtube.com/watch?v=EkfZmHrRLx4&list=PLoktA_D-2UEnxMLfCe93bANKXVXd2bdN8&index=25.\n\n\n\nThe Team:\n\nFintech is one of the fastest-growing parts of Jobber, and a core strategic priority for us as a company. We're investing in this area because we believe embedding financial tools within our product deepens our ability to help small businesses be successful—whether that's helping them get paid through Jobber Payments, or, in the near future, offering them access to capital through a growing lending business.\n\nOur Risk team is a critical part of the broader Fintech team, and core to Jobber's success. Credit Risk is responsible for the frameworks, models, and operational discipline that let us extend payments and lending products responsibly, protecting both our customers and Jobber from undue credit exposure.\n\n\n\nThe Role:\n\nThe Manager, Credit Risk will lead and grow a team of Credit Risk Analysts, owning the day-to-day operations of the credit risk function while helping build it into something more ambitious: an AI-native credit risk practice, built for Jobber Payments today and ready to scale into a growing lending business. This is a role for a builder, not a doer—someone who looks at a manual process or an ad hoc decision and asks how it should be automated, modeled, or systematized, rather than simply executed by hand.\n\nYou'll work closely with Data Science and Risk Analytics to design and strengthen credit risk models, policies, and monitoring, and you'll partner cross-functionally across Fintech, Product, and Customer Support to make sure credit risk decisions are embedded seamlessly into the products our customers use every day.\n\n\n\nThe Manager, Credit Risk will:\n\n - Lead, coach, and grow a team of Credit Risk Analysts, setting the standard for how the team investigates, decisions, and communicates credit risk.\n\n - Own credit risk operations end-to-end: underwriting and exposure decisions, portfolio monitoring, loss forecasting, and reporting on credit risk performance and trends.\n\n - Partner closely with Data Science and Risk Analytics to build, validate, and improve credit risk models and decisioning logic, including scorecards, statistical models, and machine learning approaches where they add value.\n\n - Champion an AI-native approach to credit risk management—using AI and automation to build novel solutions to novel problems, not just to speed up existing workflows.\n\n - Build and strengthen the credit risk function for Jobber's payments business today, and lay the groundwork for credit risk management of a growing lending business.\n\n - Work cross-functionally with Fintech, Product, and Customer Support teams to embed credit risk policy and controls into product and operational workflows.\n\n - Develop a credit risk provisioning process and reserving practices building from IFRS9 or equivalent GAAP standards, partnering with Finance and Accounting as needed.\n\n - Identify opportunities to automate manual credit risk processes and drive them from idea through to implementation.\n\n - Report on credit risk exposure, portfolio health, and emerging trends to Fintech and Risk leadership.\n\n - Support broader Fintech and Risk initiatives on credit-risk-relevant topics, including vendor evaluations and new product launches.\n\n\n\nTo be successful, you should have:\n\n - Demonstrated experience in credit risk, in financial services, fintech, payments, or lending, including people leadership or mentorship of an analyst team.\n\n - A builder's mindset: a track record of solving problems through automation and tooling, not just process, and genuine enthusiasm for using AI to build new approaches to credit risk rather than only applying existing ones.\n\n - A deeply data-centric approach to decision-making, with comfort working directly in the data rather than relying solely on others to produce it for you.\n\n - Proficiency in SQL and Python (or a similar language), enough to independently pull, analyze, and interrogate data and to collaborate credibly with Data Science and Analytics.\n\n - Working familiarity with statistical and machine learning approaches used in credit risk management (e.g., logistic regression, decision trees, gradient boosting)—you don't need to be a data scientist, but you should understand what these approaches do, how they work at a conceptual level, and when it's appropriate to apply them.\n\n - Familiarity with IFRS9 or equivalent GAAP standards (e.g., CECL) for credit loss provisioning, or a strong ability to learn and apply this quickly.\n\n - Strong written and verbal communication skills, with the ability to translate technical or quantitative findings into decisions that product, operations, and leadership stakeholders can act on.\n\n - A genuine passion for fintech, and curiosity about how payments and lending products should manage risk differently than legacy financial institutions.\n\n - The ability to embrace ambiguity and change—we don't know what we don't know, so you should be comfortable coming in and improving the process rather than waiting for one to be handed to you.\n\n - The ability to work autonomously with strong time management skills. We are a mix of fully remote and hybrid distributed across the country. While you'll be part of a team, you'll need to be a self-starter who can find direction and guidance proactively.\n\n\n\nIt would be really great (but not a deal-breaker) if you had:\n\n - Familiarity with credit scorecards, including scorecard development, calibration, or monitoring.\n\n - Experience building or overseeing credit risk models or policies for a lending product (installment loans, lines of credit, merchant cash advances, or similar).\n\n - Experience with modern payments or lending infrastructure (e.g., Stripe, Adyen, Plaid, or similar).\n\n - Experience working with or evaluating AI/ML tooling or vendors for risk decisioning.\n\n - Familiarity with Slack, Salesforce, Asana, Confluence, or other collaboration tools.\n\n\n\nLocation:\n\nWe believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.\n\n\n\nCompensation:\n\nAt Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $121,000, a midpoint of $142,200, and a maximum salary of $163,600, designed to show the progression from learning the ropes to truly excelling.\n\nWe design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.\n\nBase salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.\n\nWe believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!\n\nWhat you can expect from Jobber:\n\n - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.\n\n - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.\n\n - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.\n\n - To work with a group of people who are humble, supportive, and give a sh*t about our customers.\n\nWe believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.\n\n\n\nA bit more about us:\n\nJob by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!"},{"id":"193bbf38-576e-4f35-addc-cb16e3280e7c","title":"Senior Site Reliability Engineer","department":"Product Engineering","team":"Product Engineering","employmentType":"FullTime","location":"Edmonton","secondaryLocations":[{"location":"Vancouver","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}}},{"location":"Kitchener-Waterloo","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Kitchener-Waterloo"}}},{"location":"Toronto","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}}}],"publishedAt":"2026-08-13T23:01:55.531+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Alberta","addressCountry":"Canada","addressLocality":"Edmonton"}},"jobUrl":"https://jobs.ashbyhq.com/jobber/193bbf38-576e-4f35-addc-cb16e3280e7c","applyUrl":"https://jobs.ashbyhq.com/jobber/193bbf38-576e-4f35-addc-cb16e3280e7c/application","descriptionHtml":"Are you a seasoned production engineering professional who wants to work on a team that goes beyond the status quo?
Then Jobber might be the place for you! We're looking for a Senior Site Reliability Engineer to be part of our Product Software Engineering team.
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
We help employees grow professionally; we have a ton of onboarding resources, tutorials, hackathons and buddies to support learnings and provide opportunities to innovate. We have a range of experience levels on teams which allows for mentor/mentee opportunities. Leaders at Jobber work with empathy and support employees to build healthy work-life harmony. Bring your dedication and passion to this job to fulfill your goals.
At Jobber we never stop growing and learning, and you shouldn’t either. Through continuous 1:1s, dedicated feedback and support from your manager and our Talent Development team, and your sense of curiosity, we hope you develop to another level with your skill set.
The team:
Our Software Engineering team is pivotal to Jobber's success, creating software that adds value to tens of thousands of users worldwide. We believe in perpetual growth and learning, providing continuous 1:1 support, feedback from managers and our Talent Development team, and nurturing your innate curiosity.
As a part of our cloud infrastructure team, you’ll play a vital role in empowering the product development teams to safely release software and help to ensure our application operates at a high level of performance and stability.
In this role, you will be expected to leverage AI tools to augment your capabilities while maintaining engineering judgment and standards.. You'll work closely with your peers to mentor others and build relationships, ensuring that everyone understands how their role impacts others Jobber wide. We all lean on our leadership skills on the SRE Team to drive results.
The role:
Reporting to the Manager, Software Engineering, the Senior Site Reliability Engineer will collaborate with the cloud infrastructure team to build and maintain a cutting-edge product that supports the success of our customers and their small businesses. Your mission will involve tackling challenges faced by millions of entrepreneurs and crafting solutions to uphold the availability and responsiveness of our infrastructure.
The Senior Site Reliability Engineer will:
Collaborate on the design, implementation, operation, and maintenance of our AWS infrastructure, leveraging Infrastructure-as-Code principles.
Developing and maintaining local tooling for development and observability tools, including deployment tools and interfaces into AWS, CircleCI, and other infrastructure components.
Active participation in our on-call rotation, actively contributing to the enhancement of the on-call experience for the team.
To be successful, you should have:
Demonstrated expertise in providing systems support within a cloud environment, preferably AWS and its various services. Some Azure Cloud skillset will be handy too!
Experience with IaC using Terraform.
Experience optimizing and improving continuous deployment performance.
The ability to juggle multiple projects and incident management.
Relevant experience in programming languages such as Ruby, Python, or Bash.
A deep passion for learning, reliability, automation, orchestration, and continuous improvement.
A strong commitment to problem-solving and a keen interest in technology.
Exceptional interpersonal skills, enabling effective collaboration with cross-functional teams even in challenging high-pressure situations.
Sought out and learned the most effective practices and tools to hone your craft, including how to effectively incorporate AI, even if it isn't broadly adopted in your current company.
It would be really great (but not a deal-breaker) if you had:
Experience supporting Ruby on Rails, GQL, React applications in a production environment
Experience with security, scalability and observability
Kubernetes experience (we are moving the team in that direction)
Experience managing networking, DNS, and domain infrastructure, including tools such as Cloudflare.
Hiring Process:
An interview with a Talent team member (45 mins)
A Hiring Manager Interview (60 mins)
A take-home challenge with a follow-up Functional Interview (90 mins)
A Senior Leadership Interview (30 mins)
Location:
We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.
Compensation:
At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This role has a minimum annual salary of $145,900, a midpoint of $171,600, and a maximum salary of $197,400, designed to reflect the progression from learning the ropes to truly excelling.
We design our compensation to reflect each new hire’s skills, experience, and the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.
Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development. We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
","descriptionPlain":"Are you a seasoned production engineering professional who wants to work on a team that goes beyond the status quo?\n\nThen Jobber might be the place for you! We're looking for a Senior Site Reliability Engineer to be part of our Product Software Engineering team.\n\nJobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!\n\nOur culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.\n\nWe help employees grow professionally; we have a ton of onboarding resources, tutorials, hackathons and buddies to support learnings and provide opportunities to innovate. We have a range of experience levels on teams which allows for mentor/mentee opportunities. Leaders at Jobber work with empathy and support employees to build healthy work-life harmony. Bring your dedication and passion to this job to fulfill your goals.\n\nAt Jobber we never stop growing and learning, and you shouldn’t either. Through continuous 1:1s, dedicated feedback and support from your manager and our Talent Development team, and your sense of curiosity, we hope you develop to another level with your skill set.\n\nThe team:\n\nOur Software Engineering team is pivotal to Jobber's success, creating software that adds value to tens of thousands of users worldwide. We believe in perpetual growth and learning, providing continuous 1:1 support, feedback from managers and our Talent Development team, and nurturing your innate curiosity. \n\nAs a part of our cloud infrastructure team, you’ll play a vital role in empowering the product development teams to safely release software and help to ensure our application operates at a high level of performance and stability.\n\nIn this role, you will be expected to leverage AI tools to augment your capabilities while maintaining engineering judgment and standards.. You'll work closely with your peers to mentor others and build relationships, ensuring that everyone understands how their role impacts others Jobber wide. We all lean on our leadership skills on the SRE Team to drive results. \n\nThe role:\n\nReporting to the Manager, Software Engineering, the Senior Site Reliability Engineer will collaborate with the cloud infrastructure team to build and maintain a cutting-edge product that supports the success of our customers and their small businesses. Your mission will involve tackling challenges faced by millions of entrepreneurs and crafting solutions to uphold the availability and responsiveness of our infrastructure.\n\nThe Senior Site Reliability Engineer will:\n\n - Collaborate on the design, implementation, operation, and maintenance of our AWS infrastructure, leveraging Infrastructure-as-Code principles.\n\n - Developing and maintaining local tooling for development and observability tools, including deployment tools and interfaces into AWS, CircleCI, and other infrastructure components.\n\n - Active participation in our on-call rotation, actively contributing to the enhancement of the on-call experience for the team.\n\nTo be successful, you should have:\n\n - Demonstrated expertise in providing systems support within a cloud environment, preferably AWS and its various services. Some Azure Cloud skillset will be handy too!\n\n - Experience with IaC using Terraform.\n\n - Experience optimizing and improving continuous deployment performance.\n\n - The ability to juggle multiple projects and incident management.\n\n - Relevant experience in programming languages such as Ruby, Python, or Bash.\n\n - A deep passion for learning, reliability, automation, orchestration, and continuous improvement.\n\n - A strong commitment to problem-solving and a keen interest in technology.\n\n - Exceptional interpersonal skills, enabling effective collaboration with cross-functional teams even in challenging high-pressure situations.\n\n - Sought out and learned the most effective practices and tools to hone your craft, including how to effectively incorporate AI, even if it isn't broadly adopted in your current company. \n\nIt would be really great (but not a deal-breaker) if you had:\n\n - Experience supporting Ruby on Rails, GQL, React applications in a production environment\n\n - Experience with security, scalability and observability\n\n - Kubernetes experience (we are moving the team in that direction) \n\n - Experience managing networking, DNS, and domain infrastructure, including tools such as Cloudflare.\n\nHiring Process:\n\n - An interview with a Talent team member (45 mins)\n\n - A Hiring Manager Interview (60 mins)\n\n - A take-home challenge with a follow-up Functional Interview (90 mins)\n\n - A Senior Leadership Interview (30 mins)\n\nLocation:\n\nWe believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.\n\nCompensation:\n\nAt Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This role has a minimum annual salary of $145,900, a midpoint of $171,600, and a maximum salary of $197,400, designed to reflect the progression from learning the ropes to truly excelling.\n\nWe design our compensation to reflect each new hire’s skills, experience, and the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.\n\nBase salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development. We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!\n\nWhat you can expect from Jobber:\n\n - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.\n\n - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.\n\n - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.\n\n - To work with a group of people who are humble, supportive, and give a sh*t about our customers.\n\nWe believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.\n\n\n\nA bit more about us:\n\nJob by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!"},{"id":"9919d017-4646-467f-9b24-7c608404851d","title":"Principal Revenue Operations Manager","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"Edmonton","secondaryLocations":[{"location":"Vancouver","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}}},{"location":"Kitchener-Waterloo","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Kitchener-Waterloo"}}},{"location":"Toronto","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}}}],"publishedAt":"2026-08-18T17:28:07.903+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Alberta","addressCountry":"Canada","addressLocality":"Edmonton"}},"jobUrl":"https://jobs.ashbyhq.com/jobber/9919d017-4646-467f-9b24-7c608404851d","applyUrl":"https://jobs.ashbyhq.com/jobber/9919d017-4646-467f-9b24-7c608404851d/application","descriptionHtml":"Then Jobber might be the place for you! We’re looking for a Principal Revenue Operations Manager to be part of our Marketing department.
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
The team:
Revenue Operations unifies people, processes, technology, and data into a high-performance GTM engine. We’re strategists, operators, and technologists who turn insights into action. Our mission is to create a buyer-centric revenue journey through scalable systems, innovative experimentation, and end-to-end operational excellence.
The role:
Jobber is looking for a Principal Revenue Operations Manager—a rare blend of strategist, builder, and innovator—to join our team. This role is a hands-on, technical role for a builder who loves to find the problem in the data and build to fix it. You will live in the weeds of our top-of-funnel: analyzing what is working and why, and shipping the automation that acts on it. You’ll lead critical initiatives that drive revenue growth, scale our GTM systems, and deploy bleeding-edge AI and automation tactics across our pipeline.
You’ll work closely with leaders across Marketing, Sales, and Customer Success, influencing how Jobber attracts, engages, and converts prospects—while building replicable systems that future-proof our growth. This role specifically will start focused on our top-of-funnel and AI portfolios.
As the Principal Revenue Operations Manager you’ll do :
Strategic Leadership
Contribute heavily to the team's strategy and roadmap, translating what the data tells you into a prioritized view of where we invest next.
Pilot large impact initiatives that would materially impact our top of funnel, and work with partnering teams to scale.
Partner with team leadership to turn evolving GTM needs into a build-and-test roadmap grounded in the metrics that matter.
Act as a senior mentor within RevOps, guiding junior team members while championing innovation and experimentation.
Own relationships with data vendors and data strategy
GTM Innovation & Experimentation
Architect, test, and scale top-of-funnel and outbound lead generation experiments using modern AI/automation tools (e.g., ChatGPT, Clay, Supabase, and n8n).
Own, operate, and iterate on production outbound and lifecycle automation, including live n8n workflows and scoring pipelines: monitoring, debugging, and improving.
Embed experimentation in the sales development lifecycle—running A/B tests, refining ICP outreach, and establishing scalable demand capture tactics.
Regularly engage directly with prospects to validate hypotheses, improve conversion systems, and optimize customer journey handoffs.
Technical Systems & Enablement
Own components of our GTM systems strategy: marketing automation, outbound enablement, enrichment, reporting, etc.
Lead the technical transformation of our revenue tech stack, including API integration, low-code automation (e.g., n8n), and AI augmentation.
Translate evolving GTM needs into system changes—from solution design through implementation and enablement.
Own, operate, and iterate on production outbound and lifecycle automation — including monitoring, debugging, and improving live n8n workflows and scoring pipelines.
To be successful, you should have:
Strong knowledge of SQL database language. You have lived in a technical, data-heavy environment, even if you are not a formal software engineer.
A data analytics background with a track record of doing the work: building scrapers, running analyses, and changing a commercial outcome as a result
Practical, hands-on experience with automation tooling like n8n and Clay.
Strong knowledge in Revenue Operations or GTM craft operations (Sales Ops, Marketing Ops, or GTM Engineering).
Strong background in lead generation or a customer-facing sales role (e.g., SDR, AE, Growth Hacker).
Expert in Salesforce and HubSpot; strong proficiency in webhooks, APIs, and automation frameworks.
Experience using or deploying AI tools across GTM workflows (e.g., for content generation, outreach, or decision-making).
Awareness of cold campaign compliance and technical limitations, including scaling campaigns and regulatory compliance
Skilled in data visualization tools like Tableau.
Excellent communicator with a bias toward action, systems thinking, and rapid iteration.
Bonus Experience
Prior ownership of experimental initiatives with defined metrics and agile delivery cycles.
Experience carrying a lead or revenue quota.
What You Can Expect
A high-impact, high-autonomy role with visibility across the executive team.
A front-row seat to shaping how AI and automation redefines RevOps and GTM strategy.
A strong, supportive culture rooted in humility, impact, and giving a sh*t.
Compensation
At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $151,200, a midpoint of $177,900, and a maximum salary of $204,500, designed to show the progression from learning the ropes to truly excelling.
We design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.
Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.
We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!
Location
We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
","descriptionPlain":"DO YOU WANT TO IMPACT THE HARDEST WORKING PEOPLE IN THE WORLD?\n\n\n\nThen Jobber might be the place for you! We’re looking for a Principal Revenue Operations Manager to be part of our Marketing department.\n\nJobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!\n\nOur culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers https://www.youtube.com/watch?v=EkfZmHrRLx4&list=PLoktA_D-2UEnxMLfCe93bANKXVXd2bdN8&index=24.\n\n\n\nThe team:\n\nRevenue Operations unifies people, processes, technology, and data into a high-performance GTM engine. We’re strategists, operators, and technologists who turn insights into action. Our mission is to create a buyer-centric revenue journey through scalable systems, innovative experimentation, and end-to-end operational excellence.\n\n\n\nThe role:\n\nJobber is looking for a Principal Revenue Operations Manager—a rare blend of strategist, builder, and innovator—to join our team. This role is a hands-on, technical role for a builder who loves to find the problem in the data and build to fix it. You will live in the weeds of our top-of-funnel: analyzing what is working and why, and shipping the automation that acts on it. You’ll lead critical initiatives that drive revenue growth, scale our GTM systems, and deploy bleeding-edge AI and automation tactics across our pipeline.\n\n\n\nYou’ll work closely with leaders across Marketing, Sales, and Customer Success, influencing how Jobber attracts, engages, and converts prospects—while building replicable systems that future-proof our growth. This role specifically will start focused on our top-of-funnel and AI portfolios.\n\n\n\nAs the Principal Revenue Operations Manager you’ll do :\n\n - Strategic Leadership\n \n - Contribute heavily to the team's strategy and roadmap, translating what the data tells you into a prioritized view of where we invest next.\n \n - Pilot large impact initiatives that would materially impact our top of funnel, and work with partnering teams to scale.\n \n - Partner with team leadership to turn evolving GTM needs into a build-and-test roadmap grounded in the metrics that matter.\n \n - Act as a senior mentor within RevOps, guiding junior team members while championing innovation and experimentation.\n \n - Own relationships with data vendors and data strategy\n\n - GTM Innovation & Experimentation\n \n - Architect, test, and scale top-of-funnel and outbound lead generation experiments using modern AI/automation tools (e.g., ChatGPT, Clay, Supabase, and n8n).\n \n - Own, operate, and iterate on production outbound and lifecycle automation, including live n8n workflows and scoring pipelines: monitoring, debugging, and improving.\n \n - Embed experimentation in the sales development lifecycle—running A/B tests, refining ICP outreach, and establishing scalable demand capture tactics.\n \n - Regularly engage directly with prospects to validate hypotheses, improve conversion systems, and optimize customer journey handoffs.\n\n - Technical Systems & Enablement\n \n - Own components of our GTM systems strategy: marketing automation, outbound enablement, enrichment, reporting, etc.\n \n - Lead the technical transformation of our revenue tech stack, including API integration, low-code automation (e.g., n8n), and AI augmentation.\n \n - Translate evolving GTM needs into system changes—from solution design through implementation and enablement.\n \n - Own, operate, and iterate on production outbound and lifecycle automation — including monitoring, debugging, and improving live n8n workflows and scoring pipelines.\n\nTo be successful, you should have:\n\n - Strong knowledge of SQL database language. You have lived in a technical, data-heavy environment, even if you are not a formal software engineer.\n\n - A data analytics background with a track record of doing the work: building scrapers, running analyses, and changing a commercial outcome as a result\n\n - Practical, hands-on experience with automation tooling like n8n and Clay.\n\n - Strong knowledge in Revenue Operations or GTM craft operations (Sales Ops, Marketing Ops, or GTM Engineering).\n\n - Strong background in lead generation or a customer-facing sales role (e.g., SDR, AE, Growth Hacker).\n\n - Expert in Salesforce and HubSpot; strong proficiency in webhooks, APIs, and automation frameworks.\n\n - Experience using or deploying AI tools across GTM workflows (e.g., for content generation, outreach, or decision-making).\n\n - Awareness of cold campaign compliance and technical limitations, including scaling campaigns and regulatory compliance\n\n - Skilled in data visualization tools like Tableau.\n\n - Excellent communicator with a bias toward action, systems thinking, and rapid iteration.\n\nBonus Experience\n\n - Prior ownership of experimental initiatives with defined metrics and agile delivery cycles.\n\n - Experience carrying a lead or revenue quota.\n\n\n\nWhat You Can Expect\n\n - A high-impact, high-autonomy role with visibility across the executive team.\n\n - A front-row seat to shaping how AI and automation redefines RevOps and GTM strategy.\n\n - A strong, supportive culture rooted in humility, impact, and giving a sh*t.\n\n\n\nCompensation \n\nAt Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $151,200, a midpoint of $177,900, and a maximum salary of $204,500, designed to show the progression from learning the ropes to truly excelling.\n\nWe design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.\n\nBase salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.\n\nWe believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!\n\n\n\nLocation\n\nWe believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.\n\nWhat you can expect from Jobber:\n\n - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.\n\n - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.\n\n - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.\n\n - To work with a group of people who are humble, supportive, and give a sh*t about our customers.\n\nWe believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.\n\n\n\nA bit more about us:\n\nJob by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!"},{"id":"2b8ae7cc-d8df-4d4f-889c-a1cd9c533c9d","title":"Staff Product Manager, Fintech New Bets","department":"Product Management","team":"Product Management","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-09-09T20:56:33.481+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Canada"}},"jobUrl":"https://jobs.ashbyhq.com/jobber/2b8ae7cc-d8df-4d4f-889c-a1cd9c533c9d","applyUrl":"https://jobs.ashbyhq.com/jobber/2b8ae7cc-d8df-4d4f-889c-a1cd9c533c9d/application","descriptionHtml":"Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, electricians, painters, and landscapers, to transform the way service is delivered through technology. With Jobber, they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
Small business owners don't just need software - they need a financial partner.
Running a home service business means juggling cash flow, fronting the cost of materials, protecting the business from risk, and helping customers afford bigger jobs. Today, most small business owners stitch this together with personal credit cards, generic bank accounts, insurance brokers who don't understand their trade, and financing options their customers can't access at the moment they need them. It's fragmented, it's expensive, and none of it is built for how they actually work.
That's the opportunity for Fintech New Bets.
We're looking for a Staff Product Manager, Fintech New Bets to discover, validate, and launch Jobber's next generation of financial products - in areas like insurance, consumer financing, and spend and money management (think a card offering and business banking built for Pros). This is a high-impact, highly senior individual contributor role at the intersection of zero-to-one product building and deep fintech domain expertise. You'll take loosely defined opportunities and turn them into live products with real customers and real revenue.
The team
Fintech is one of the fastest-growing parts of Jobber, and a core strategic priority for us as a company. We're investing in this growing area because we believe embedding financial tools within our product deepens our ability to help small businesses be successful.
Whether it's helping small businesses get paid using Jobber Payments, getting access to capital to invest in growth, or offering financing to our customers' customers, we believe small business owners should have seamless access to financial tools that allow them to thrive.
New Bets is the team charged with finding what comes next. As Jobber's fintech business scales beyond payments, we're expanding into new, high-impact financial products - and this role is the product leadership engine of that expansion. You'll work in close partnership with your commercial and strategy counterparts on the New Bets team, who own business cases, partner negotiations, and unit economics - together, you'll take new bets from idea, to business case, to shipped product.
Simply put, we care much more about our customers than any financial institution ever will. That's our superpower.
The role
We're looking for a Staff Product Manager, Fintech New Bets who brings deep product expertise, strong zero-to-one instincts, and the ability to lead through influence across a complex, ambiguous, and high-stakes domain.
In this role, you'll own the product side of Jobber's newest fintech bets. You'll look across the financial life of a home service business - how they spend, borrow, insure, and bank - and identify which products Jobber should build, buy, or partner to deliver. You'll run rapid discovery and validation, shape build-vs-partner decisions with embedded finance and banking-as-a-service providers, and lead the first versions of these products from pilot through to scale.
Unlike our established product areas, there is no playbook here. You'll be expected to operate with high autonomy, form conviction from thin data, kill ideas that don't clear the bar, and bring cross-functional partners along with clarity and speed. This is a role for someone who is energized by ambiguity, moves fast without breaking trust, and has shipped financial products before.
As a Staff Product Manager, Fintech New Bets you will:
Take new bets from zero to one: frame the customer problem, size the opportunity, design and run lean validation experiments and pilots, and make evidence-based go/no-go recommendations.
Lead build-vs-buy-vs-partner decisions, evaluating embedded finance, banking-as-a-service, insurance, and lending partners on capabilities, economics, risk, and customer experience - and shaping those partnerships alongside our commercial team.
Ship and scale first versions of new financial products, defining the MVP, sequencing the roadmap, and iterating quickly based on customer and market feedback.
Partner deeply with Design, Engineering, Data, Risk, Compliance, Legal, Finance, and GTM to navigate the regulatory and operational realities of launching financial products.
Use qualitative and quantitative insights - including unit economics, adoption signals, and risk performance - to form deep conviction about which bets deserve further investment.
Elevate product thinking across the fintech group, shaping how other PMs and leaders evaluate new opportunities, frame trade-offs, and make decisions in emerging financial domains.
Balance the urgency of proving new bets quickly with the rigor required to build durable, trustworthy financial products at scale.
To be successful, you should have:
Extensive product management experience, with a proven track record of taking new products from concept to launch - ideally including at least one financial product with meaningful revenue accountability.
Experience operating at a staff or principal level - defining strategy across ambiguous problem spaces, influencing without authority, and shaping org-wide product direction.
Deep familiarity with fintech products such as card issuing, spend management, business banking, insurance, or lending - and an understanding of the partner, risk, and compliance ecosystems behind them.
Exceptional product sense and commercial rigor. You can pressure-test unit economics and business cases as comfortably as you can critique a customer flow.
A bias for validated learning: you know how to de-risk a bet cheaply, when to double down, and when to walk away.
The ability to connect deep customer insight to long-term business strategy and communicate it clearly to senior stakeholders, external partners, and cross-functional teams.
A high bar for quality, ownership, and outcomes - combined with the judgment to know when to go deep and when to zoom out.
Bonus points if you have:
Experience launching embedded fintech products in a vertical SaaS or platform business
Experience working with banking-as-a-service or embedded finance providers, card networks, sponsor banks, insurance carriers or MGAs, or consumer lending partners.
Experience serving small businesses, particularly in home and field services.
Location:
We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.
Compensation:
At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $169,200, a midpoint of $199,100, and a maximum salary of $228,900, designed to show the progression from learning the ropes to truly excelling.
We design our compensation to reflect each new hire’s skills, experience, and against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.
Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us, too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.
We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
","descriptionPlain":"Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, electricians, painters, and landscapers, to transform the way service is delivered through technology. With Jobber, they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!\n\nOur culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers https://www.youtube.com/watch?index=24&list=PLoktA_D-2UEnxMLfCe93bANKXVXd2bdN8&v=EkfZmHrRLx4.\n\nSmall business owners don't just need software - they need a financial partner.\n\nRunning a home service business means juggling cash flow, fronting the cost of materials, protecting the business from risk, and helping customers afford bigger jobs. Today, most small business owners stitch this together with personal credit cards, generic bank accounts, insurance brokers who don't understand their trade, and financing options their customers can't access at the moment they need them. It's fragmented, it's expensive, and none of it is built for how they actually work.\n\nThat's the opportunity for Fintech New Bets.\n\nWe're looking for a Staff Product Manager, Fintech New Bets to discover, validate, and launch Jobber's next generation of financial products - in areas like insurance, consumer financing, and spend and money management (think a card offering and business banking built for Pros). This is a high-impact, highly senior individual contributor role at the intersection of zero-to-one product building and deep fintech domain expertise. You'll take loosely defined opportunities and turn them into live products with real customers and real revenue.\n\nThe team\n\nFintech is one of the fastest-growing parts of Jobber, and a core strategic priority for us as a company. We're investing in this growing area because we believe embedding financial tools within our product deepens our ability to help small businesses be successful.\n\nWhether it's helping small businesses get paid using Jobber Payments, getting access to capital to invest in growth, or offering financing to our customers' customers, we believe small business owners should have seamless access to financial tools that allow them to thrive.\n\nNew Bets is the team charged with finding what comes next. As Jobber's fintech business scales beyond payments, we're expanding into new, high-impact financial products - and this role is the product leadership engine of that expansion. You'll work in close partnership with your commercial and strategy counterparts on the New Bets team, who own business cases, partner negotiations, and unit economics - together, you'll take new bets from idea, to business case, to shipped product.\n\nSimply put, we care much more about our customers than any financial institution ever will. That's our superpower.\n\nThe role\n\nWe're looking for a Staff Product Manager, Fintech New Bets who brings deep product expertise, strong zero-to-one instincts, and the ability to lead through influence across a complex, ambiguous, and high-stakes domain.\n\nIn this role, you'll own the product side of Jobber's newest fintech bets. You'll look across the financial life of a home service business - how they spend, borrow, insure, and bank - and identify which products Jobber should build, buy, or partner to deliver. You'll run rapid discovery and validation, shape build-vs-partner decisions with embedded finance and banking-as-a-service providers, and lead the first versions of these products from pilot through to scale.\n\nUnlike our established product areas, there is no playbook here. You'll be expected to operate with high autonomy, form conviction from thin data, kill ideas that don't clear the bar, and bring cross-functional partners along with clarity and speed. This is a role for someone who is energized by ambiguity, moves fast without breaking trust, and has shipped financial products before.\n\nAs a Staff Product Manager, Fintech New Bets you will:\n\n - Take new bets from zero to one: frame the customer problem, size the opportunity, design and run lean validation experiments and pilots, and make evidence-based go/no-go recommendations.\n\n - Lead build-vs-buy-vs-partner decisions, evaluating embedded finance, banking-as-a-service, insurance, and lending partners on capabilities, economics, risk, and customer experience - and shaping those partnerships alongside our commercial team.\n\n - Ship and scale first versions of new financial products, defining the MVP, sequencing the roadmap, and iterating quickly based on customer and market feedback.\n\n - Partner deeply with Design, Engineering, Data, Risk, Compliance, Legal, Finance, and GTM to navigate the regulatory and operational realities of launching financial products.\n\n - Use qualitative and quantitative insights - including unit economics, adoption signals, and risk performance - to form deep conviction about which bets deserve further investment.\n\n - Elevate product thinking across the fintech group, shaping how other PMs and leaders evaluate new opportunities, frame trade-offs, and make decisions in emerging financial domains.\n\n - Balance the urgency of proving new bets quickly with the rigor required to build durable, trustworthy financial products at scale.\n\nTo be successful, you should have:\n\n - Extensive product management experience, with a proven track record of taking new products from concept to launch - ideally including at least one financial product with meaningful revenue accountability.\n\n - Experience operating at a staff or principal level - defining strategy across ambiguous problem spaces, influencing without authority, and shaping org-wide product direction.\n\n - Deep familiarity with fintech products such as card issuing, spend management, business banking, insurance, or lending - and an understanding of the partner, risk, and compliance ecosystems behind them.\n\n - Exceptional product sense and commercial rigor. You can pressure-test unit economics and business cases as comfortably as you can critique a customer flow.\n\n - A bias for validated learning: you know how to de-risk a bet cheaply, when to double down, and when to walk away.\n\n - The ability to connect deep customer insight to long-term business strategy and communicate it clearly to senior stakeholders, external partners, and cross-functional teams.\n\n - A high bar for quality, ownership, and outcomes - combined with the judgment to know when to go deep and when to zoom out.\n\nBonus points if you have:\n\n - Experience launching embedded fintech products in a vertical SaaS or platform business\n\n - Experience working with banking-as-a-service or embedded finance providers, card networks, sponsor banks, insurance carriers or MGAs, or consumer lending partners.\n\n - Experience serving small businesses, particularly in home and field services.\n\nLocation:\n\nWe believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.\n\nCompensation:\n\nAt Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $169,200, a midpoint of $199,100, and a maximum salary of $228,900, designed to show the progression from learning the ropes to truly excelling.\n\nWe design our compensation to reflect each new hire’s skills, experience, and against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.\n\nBase salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us, too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.\n\nWe believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!\n\nWhat you can expect from Jobber:\n\n - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.\n\n - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.\n\n - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.\n\n - To work with a group of people who are humble, supportive, and give a sh*t about our customers.\n\nWe believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.\n\n\n\nA bit more about us:\n\nJob by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!"},{"id":"12cd6b75-0dc9-4198-9c5d-98f58fa3f08a","title":"Senior Customer Analytics Manager","department":"Strategy & Analytics","team":"Strategy & Analytics","employmentType":"FullTime","location":"Toronto","secondaryLocations":[{"location":"Vancouver","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}}},{"location":"Kitchener-Waterloo","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Kitchener-Waterloo"}}},{"location":"Edmonton","address":{"postalAddress":{"addressRegion":"Alberta","addressCountry":"Canada","addressLocality":"Edmonton"}}}],"publishedAt":"2026-08-17T19:56:36.822+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/jobber/12cd6b75-0dc9-4198-9c5d-98f58fa3f08a","applyUrl":"https://jobs.ashbyhq.com/jobber/12cd6b75-0dc9-4198-9c5d-98f58fa3f08a/application","descriptionHtml":"We’re looking for a Senior Customer Analytics Manager to be part of our Analytics team.
The Team:
Analytics is part of the Strategy & Analytics department, our internal consulting team - they’re the decision support mechanism that connects data & business insights with the rest of the organization. In essence, Analytics is a central function that exists to drive business outcomes in all corners of Jobber’s ecosystem.
The Role:
Reporting to the Senior Manager, Customer Analytics, the Senior Customer Analytics Manager will be a senior analytics partner for one or more of Jobber’s high-priority Customer Analytics domains.
This role will partner closely with business leaders and cross-functional teams to help Jobber better understand customer behaviour, business performance, growth opportunities, and the drivers of long-term customer value. Depending on business priorities, this work may span areas such as acquisition, onboarding, lifecycle engagement, product adoption, monetization, retention, expansion, customer success, or other strategic customer domains.
You will lead high-impact analytical work across the customer journey, including funnel performance, customer segmentation, conversion, engagement, product usage, retention, expansion, operational effectiveness, and long-term value.
This is an individual contributor leadership role, not a people leadership role. You will not directly manage a team, but you will be expected to lead through influence, own one or more important business domains, shape analytical roadmaps, mentor and guide analysts, manage senior stakeholder relationships, and ensure analytics work translates into better decisions.
The ideal candidate brings strong business acumen, deep analytical expertise, and excellent communication skills. They are comfortable turning ambiguous business questions into structured analytical approaches, building clear recommendations, and influencing decisions at multiple levels of the organization.
Lead strategic customer analytics and insight
Act as a strategic thought partner and internal consultant to stakeholders across one or more high-priority Customer Analytics domains, helping them clarify business questions, evaluate opportunities, measure performance, and make better decisions.
Collaborate closely with teams across Jobber, including Revenue Operations, Strategy, Marketing Analytics, Product & Fintech Analytics, BI & Analytics Engineering, Data Science, and relevant go-to-market or customer-facing teams.
Lead deep-dive analyses across the customer journey, including acquisition, onboarding, engagement, product adoption, monetization, retention, expansion, customer quality, and long-term customer value.
Help define, refine, and govern the KPIs that matter most for the assigned domain or domains, including performance, efficiency, customer quality, customer outcomes, and downstream business impact.
Translate complex business questions into clear analytical plans, decision frameworks, and actionable recommendations.
Evaluate the impact of strategic initiatives, operational changes, go-to-market motions, customer programs, product or lifecycle initiatives, and other business priorities.
Help leaders understand not just what happened, but why it happened, what it means, and what Jobber should do next.
Support decision-making across assigned domains
Build a strong analytical understanding of the assigned domain or domains, including how different customer segments, behaviours, channels, products, teams, or motions contribute to business performance.
Identify opportunities to improve growth, efficiency, prioritization, customer experience, customer quality, and long-term value.
Support strategic planning, forecasting, target setting, business cases, and resource allocation decisions.
Partner with cross-functional teams and business leaders to improve reporting foundations, metric definitions, funnel or journey visibility, and decision-making workflows.
Analyze the quality and long-term value of different customer groups, helping Jobber optimize for durable growth rather than short-term volume alone.
Create reusable frameworks and decision tools that help teams evaluate trade-offs across growth, efficiency, customer outcomes, and operational complexity.
Drive experimentation, impact evaluation, and advanced analytics
Support experimentation and measurement strategies for strategic initiatives, including A/B tests, pilots, campaigns, lifecycle programs, product initiatives, operational changes, and customer-facing programs.
Apply advanced analytics techniques such as impact evaluation, scenario analysis, simulation modelling, forecasting, segmentation, and predictive analytics to inform strategic decisions.
Partner with Data Science on more complex modelling opportunities, such as customer scoring, prioritization, churn or expansion propensity, automation, AI-assisted workflows, or other predictive systems.
Bring strong judgment to ambiguous measurement problems, including cases where perfect experimentation is not possible and directional decision support is still needed.
Help stakeholders understand analytical confidence, limitations, trade-offs, and recommended next actions.
Build trusted stakeholder partnerships and executive-ready communication
Build trusted relationships with senior leaders and cross-functional stakeholders by understanding their goals, shaping analytical roadmaps, and proactively identifying opportunities.
Communicate insights through clear, compelling, executive-ready narratives that connect analysis to decisions and business outcomes.
Present findings, recommendations, dashboards, and decision frameworks in business reviews, leadership forums, and cross-functional meetings.
Make trade-offs visible when stakeholder demand exceeds capacity, helping teams prioritize the work that will have the greatest business impact.
Collaborate across Analytics & Insights to ensure Customer Analytics work connects cleanly with other analytics teams and pods, BI & Analytics Engineering, and Data Science.
Advance scalable analytics and AI-enabled workflows
Identify recurring or repeatable analytics work that should become automated, standardized, documented, or moved into self-serve.
Partner with BI & Analytics Engineering to improve the data foundation, semantic layer, reporting infrastructure, and self-serve capabilities that support Customer Analytics decision-making.
Use AI-assisted analytics workflows responsibly to accelerate exploration, coding, documentation, QA, and storytelling while maintaining strong ownership of output quality.
Promote high-quality analytics practices, including clear metric definitions, reproducible workflows, thoughtful QA, documentation, peer review, and data quality stewardship.
Build scalable assets, dashboards, models, and analytical frameworks that reduce manual reporting and shift analyst time toward higher-judgment work.
Ensure insights are timely, trusted, actionable, and connected to meaningful business outcomes.
Lead as a senior individual contributor, you will:
Lead one or more important Customer Analytics domains through influence, ownership, and strong judgment.
Provide mentorship, peer review, and analytical guidance to analysts working in or adjacent to those domains.
Raise the bar for analytical quality, stakeholder communication, and business impact across the Customer Analytics team.
Contribute to team-wide best practices around prioritization, documentation, QA, AI-enabled workflows, self-serve, and strategic storytelling.
Operate as a senior individual contributor who can independently own ambiguous, high-impact work while helping others grow.
To be successful, you should have:
Expert-level SQL skills, with the ability to work efficiently across complex relational data structures and validate analytical logic with confidence.
Strong experience in B2B SaaS, marketplace, fintech, revenue, growth, product, customer, or go-to-market analytics.
A deep understanding of SaaS business models and customer journey metrics, such as funnel performance, conversion, activation, engagement, retention, expansion, monetization, customer quality, and customer value.
Proficiency with BI and data visualization tools such as Tableau, with a focus on clear, compelling, and actionable reporting and narratives.
Demonstrated experience with foundational and advanced analytics techniques, including performance measurement, exploratory analysis, impact evaluation, experimentation, forecasting, scenario analysis, simulation modelling, and predictive analytics.
Strong business acumen and strategic judgment, with the ability to connect analytical work to company-level growth, efficiency, and customer outcomes.
Excellent stakeholder management skills, with the ability to build trust, clarify ambiguous asks, influence priorities, and guide leaders toward better decisions.
A passion for storytelling through data, with the ability to distill complex analyses into simple, influential insights.
Practical fluency with AI-assisted analytics workflows, with the judgment to use AI responsibly, validate outputs, and own the quality of the final work.
Intellectual curiosity, creativity, and adaptability in solving open-ended business problems in a fast-moving environment.
Demonstrated ability to mentor analysts, lead through influence, and operate as a senior individual contributor owning one or more business domains.
Proven ability to thrive under pressure, navigate ambiguity, and bring structure to complex or competing demands.
Experience with Python, dbt, Snowflake, Salesforce or other CRM/customer systems, data modelling, and productionized analytics workflows is a strong asset.
You should also:
Be proactive and resourceful, with a bias for action. You are comfortable navigating ambiguity, solving conceptual problems, corralling resources, and delivering results independently.
Communicate with clarity and confidence. You actively listen, empathize with stakeholders, and translate complex concepts into simple, actionable insights.
Care deeply about quality. You value strong analytical foundations, thoughtful QA, documentation, peer review, and reproducible work.
Be comfortable making trade-offs visible. You know how to focus on the highest-impact work while helping stakeholders understand what must be deprioritized.
Be excited about the future of analytics. You see AI, automation, and self-serve not just as productivity tools, but as opportunities to redesign how analytics teams create impact.
Lead without authority. You can influence senior stakeholders, guide peers, mentor analysts, and move important work forward without relying on formal people management authority.
Thrive in a fast-paced and evolving environment. You adapt quickly, embrace change, and stay focused even when yesterday’s playbook no longer applies.
Location:
We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.
Compensation:
At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $151,200, a midpoint of $177,900, and a maximum salary of $204,500, designed to show the progression from learning the ropes to truly excelling.
We design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.
Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.
We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
","descriptionPlain":"ARE YOU PASSIONATE ABOUT USING DATA TO DRIVE IMPACTFUL BUSINESS DECISIONS?\n\nWe’re looking for a Senior Customer Analytics Manager to be part of our Analytics team.\n\n \n\nThe Team:\n\nAnalytics is part of the Strategy & Analytics department, our internal consulting team - they’re the decision support mechanism that connects data & business insights with the rest of the organization. In essence, Analytics is a central function that exists to drive business outcomes in all corners of Jobber’s ecosystem.\n\n\n\nThe Role:\n\nReporting to the Senior Manager, Customer Analytics, the Senior Customer Analytics Manager will be a senior analytics partner for one or more of Jobber’s high-priority Customer Analytics domains.\n\nThis role will partner closely with business leaders and cross-functional teams to help Jobber better understand customer behaviour, business performance, growth opportunities, and the drivers of long-term customer value. Depending on business priorities, this work may span areas such as acquisition, onboarding, lifecycle engagement, product adoption, monetization, retention, expansion, customer success, or other strategic customer domains.\n\nYou will lead high-impact analytical work across the customer journey, including funnel performance, customer segmentation, conversion, engagement, product usage, retention, expansion, operational effectiveness, and long-term value.\n\nThis is an individual contributor leadership role, not a people leadership role. You will not directly manage a team, but you will be expected to lead through influence, own one or more important business domains, shape analytical roadmaps, mentor and guide analysts, manage senior stakeholder relationships, and ensure analytics work translates into better decisions.\n\nThe ideal candidate brings strong business acumen, deep analytical expertise, and excellent communication skills. They are comfortable turning ambiguous business questions into structured analytical approaches, building clear recommendations, and influencing decisions at multiple levels of the organization.\n\n\n\n\nTHE SENIOR CUSTOMER ANALYTICS MANAGER WILL:\n\nLead strategic customer analytics and insight\n\n - Act as a strategic thought partner and internal consultant to stakeholders across one or more high-priority Customer Analytics domains, helping them clarify business questions, evaluate opportunities, measure performance, and make better decisions.\n\n - Collaborate closely with teams across Jobber, including Revenue Operations, Strategy, Marketing Analytics, Product & Fintech Analytics, BI & Analytics Engineering, Data Science, and relevant go-to-market or customer-facing teams.\n\n - Lead deep-dive analyses across the customer journey, including acquisition, onboarding, engagement, product adoption, monetization, retention, expansion, customer quality, and long-term customer value.\n\n - Help define, refine, and govern the KPIs that matter most for the assigned domain or domains, including performance, efficiency, customer quality, customer outcomes, and downstream business impact.\n\n - Translate complex business questions into clear analytical plans, decision frameworks, and actionable recommendations.\n\n - Evaluate the impact of strategic initiatives, operational changes, go-to-market motions, customer programs, product or lifecycle initiatives, and other business priorities.\n\n - Help leaders understand not just what happened, but why it happened, what it means, and what Jobber should do next.\n\nSupport decision-making across assigned domains\n\n - Build a strong analytical understanding of the assigned domain or domains, including how different customer segments, behaviours, channels, products, teams, or motions contribute to business performance.\n\n - Identify opportunities to improve growth, efficiency, prioritization, customer experience, customer quality, and long-term value.\n\n - Support strategic planning, forecasting, target setting, business cases, and resource allocation decisions.\n\n - Partner with cross-functional teams and business leaders to improve reporting foundations, metric definitions, funnel or journey visibility, and decision-making workflows.\n\n - Analyze the quality and long-term value of different customer groups, helping Jobber optimize for durable growth rather than short-term volume alone.\n\n - Create reusable frameworks and decision tools that help teams evaluate trade-offs across growth, efficiency, customer outcomes, and operational complexity.\n\nDrive experimentation, impact evaluation, and advanced analytics\n\n - Support experimentation and measurement strategies for strategic initiatives, including A/B tests, pilots, campaigns, lifecycle programs, product initiatives, operational changes, and customer-facing programs.\n\n - Apply advanced analytics techniques such as impact evaluation, scenario analysis, simulation modelling, forecasting, segmentation, and predictive analytics to inform strategic decisions.\n\n - Partner with Data Science on more complex modelling opportunities, such as customer scoring, prioritization, churn or expansion propensity, automation, AI-assisted workflows, or other predictive systems.\n\n - Bring strong judgment to ambiguous measurement problems, including cases where perfect experimentation is not possible and directional decision support is still needed.\n\n - Help stakeholders understand analytical confidence, limitations, trade-offs, and recommended next actions.\n\nBuild trusted stakeholder partnerships and executive-ready communication\n\n - Build trusted relationships with senior leaders and cross-functional stakeholders by understanding their goals, shaping analytical roadmaps, and proactively identifying opportunities.\n\n - Communicate insights through clear, compelling, executive-ready narratives that connect analysis to decisions and business outcomes.\n\n - Present findings, recommendations, dashboards, and decision frameworks in business reviews, leadership forums, and cross-functional meetings.\n\n - Make trade-offs visible when stakeholder demand exceeds capacity, helping teams prioritize the work that will have the greatest business impact.\n\n - Collaborate across Analytics & Insights to ensure Customer Analytics work connects cleanly with other analytics teams and pods, BI & Analytics Engineering, and Data Science.\n\nAdvance scalable analytics and AI-enabled workflows\n\n - Identify recurring or repeatable analytics work that should become automated, standardized, documented, or moved into self-serve.\n\n - Partner with BI & Analytics Engineering to improve the data foundation, semantic layer, reporting infrastructure, and self-serve capabilities that support Customer Analytics decision-making.\n\n - Use AI-assisted analytics workflows responsibly to accelerate exploration, coding, documentation, QA, and storytelling while maintaining strong ownership of output quality.\n\n - Promote high-quality analytics practices, including clear metric definitions, reproducible workflows, thoughtful QA, documentation, peer review, and data quality stewardship.\n\n - Build scalable assets, dashboards, models, and analytical frameworks that reduce manual reporting and shift analyst time toward higher-judgment work.\n\n - Ensure insights are timely, trusted, actionable, and connected to meaningful business outcomes.\n\n\n\nLead as a senior individual contributor, you will:\n\n - Lead one or more important Customer Analytics domains through influence, ownership, and strong judgment.\n\n - Provide mentorship, peer review, and analytical guidance to analysts working in or adjacent to those domains.\n\n - Raise the bar for analytical quality, stakeholder communication, and business impact across the Customer Analytics team.\n\n - Contribute to team-wide best practices around prioritization, documentation, QA, AI-enabled workflows, self-serve, and strategic storytelling.\n\n - Operate as a senior individual contributor who can independently own ambiguous, high-impact work while helping others grow.\n\n\n\nTo be successful, you should have:\n\n - Expert-level SQL skills, with the ability to work efficiently across complex relational data structures and validate analytical logic with confidence.\n\n - Strong experience in B2B SaaS, marketplace, fintech, revenue, growth, product, customer, or go-to-market analytics.\n\n - A deep understanding of SaaS business models and customer journey metrics, such as funnel performance, conversion, activation, engagement, retention, expansion, monetization, customer quality, and customer value.\n\n - Proficiency with BI and data visualization tools such as Tableau, with a focus on clear, compelling, and actionable reporting and narratives.\n\n - Demonstrated experience with foundational and advanced analytics techniques, including performance measurement, exploratory analysis, impact evaluation, experimentation, forecasting, scenario analysis, simulation modelling, and predictive analytics.\n\n - Strong business acumen and strategic judgment, with the ability to connect analytical work to company-level growth, efficiency, and customer outcomes.\n\n - Excellent stakeholder management skills, with the ability to build trust, clarify ambiguous asks, influence priorities, and guide leaders toward better decisions.\n\n - A passion for storytelling through data, with the ability to distill complex analyses into simple, influential insights.\n\n - Practical fluency with AI-assisted analytics workflows, with the judgment to use AI responsibly, validate outputs, and own the quality of the final work.\n\n - Intellectual curiosity, creativity, and adaptability in solving open-ended business problems in a fast-moving environment.\n\n - Demonstrated ability to mentor analysts, lead through influence, and operate as a senior individual contributor owning one or more business domains.\n\n - Proven ability to thrive under pressure, navigate ambiguity, and bring structure to complex or competing demands.\n\n - Experience with Python, dbt, Snowflake, Salesforce or other CRM/customer systems, data modelling, and productionized analytics workflows is a strong asset.\n\n\n\nYou should also:\n\n - Be proactive and resourceful, with a bias for action. You are comfortable navigating ambiguity, solving conceptual problems, corralling resources, and delivering results independently.\n\n - Communicate with clarity and confidence. You actively listen, empathize with stakeholders, and translate complex concepts into simple, actionable insights.\n\n - Care deeply about quality. You value strong analytical foundations, thoughtful QA, documentation, peer review, and reproducible work.\n\n - Be comfortable making trade-offs visible. You know how to focus on the highest-impact work while helping stakeholders understand what must be deprioritized.\n\n - Be excited about the future of analytics. You see AI, automation, and self-serve not just as productivity tools, but as opportunities to redesign how analytics teams create impact.\n\n - Lead without authority. You can influence senior stakeholders, guide peers, mentor analysts, and move important work forward without relying on formal people management authority.\n\n - Thrive in a fast-paced and evolving environment. You adapt quickly, embrace change, and stay focused even when yesterday’s playbook no longer applies.\n\n\n\nLocation:\n\nWe believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.\n\n\n\nCompensation:\n\nAt Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $151,200, a midpoint of $177,900, and a maximum salary of $204,500, designed to show the progression from learning the ropes to truly excelling.\n\nWe design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.\n\nBase salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.\n\nWe believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!\n\nWhat you can expect from Jobber:\n\n - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.\n\n - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.\n\n - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.\n\n - To work with a group of people who are humble, supportive, and give a sh*t about our customers.\n\nWe believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.\n\n\n\nA bit more about us:\n\nJob by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!"},{"id":"b11bf79c-9cd6-49b0-8fef-04e3a72a1604","title":"Talent Acquisition Specialist (High Volume)","department":"People","team":"People","employmentType":"FullTime","location":"Vancouver","secondaryLocations":[{"location":"Kitchener-Waterloo","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Kitchener-Waterloo"}}},{"location":"Edmonton","address":{"postalAddress":{"addressRegion":"Alberta","addressCountry":"Canada","addressLocality":"Edmonton"}}},{"location":"Toronto","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}}}],"publishedAt":"2026-08-21T17:51:43.682+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}},"jobUrl":"https://jobs.ashbyhq.com/jobber/b11bf79c-9cd6-49b0-8fef-04e3a72a1604","applyUrl":"https://jobs.ashbyhq.com/jobber/b11bf79c-9cd6-49b0-8fef-04e3a72a1604/application","descriptionHtml":"We’re looking for a Talent Acquisition Specialist (High Volume) to join our scaling organization and help us build an incredible talent community.
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
The GTM-Ops (GTM & Operations) Recruitment team is dedicated to finding the right people to join us in our mission to help small businesses succeed. In this role, you'll be responsible for engaging, interviewing, and hiring talented new Jobberinos for the Revenue side of our business, primarily within Sales and Customer Success.
Reporting to the Senior Manager, Talent Attraction, the Talent Acquisition Specialist (High Volume) will have the opportunity to apply your recruitment experience and help find individuals passionate about seeing entrepreneurs succeed, apply performance and competency-based interview methodologies and have a direct impact on the overall success of the company. In this high-volume environment, you will closely collaborate with hiring managers to gain a deep understanding of their teams and recruitment needs while focusing on delivering an exceptional candidate experience that fosters engagement and tells a compelling story.
Own the full-cycle recruiting process, including pipeline building, screening, interviewing, scheduling, stakeholder coaching, and closing. You’ll be accountable for results, efficiency, quality, and equitable outcomes across every stage of the funnel.
Approach high-volume hiring with energy, understanding that achieving ambitious hiring goals means running a large volume of interviews while maintaining a high-quality, equitable candidate experience.
Collaborate with hiring teams to calibrate expectations, improve hiring practices, and up-level talent decisions across our hiring teams.
Leverage quantitative and qualitative data, like funnel conversions, time to fill, pass-through rates, and candidate feedback to identify patterns, flag risks, and recommend improvements. You’ll pair this with qualitative insights to drive stronger outcomes and influence stakeholders through evidence.
Build strong, diverse talent pipelines through strategic sourcing, campaigns, events, and sustained outreach that nurtures long-term engagement across underrepresented communities.
Bring an experimental, builder's mindset to the role: prototype and pressure-test new tools, workflows, or AI-assisted approaches that make our recruitment process faster or better, and share what you learn with the rest of the team.
Promote inclusive hiring by embedding equitable and unbiased practices throughout the recruitment process, aligned with our approach to diversity and inclusion.
Act as an advocate and coach on recruitment best practices and standards for all things technical recruitment. You bring experience and can influence stakeholders towards outcomes supported by our objectives.
Strengthen our employer brand by championing Jobber as a purpose-driven and people-first workplace.
Become an ambassador of our culture by being humble, supportive – and someone who truly gives a sh*t! You will represent Jobber with the highest degree of professionalism.
Proven full-cycle in-house recruitment experience in SaaS or a high-growth, fast-paced environment, specifically in the business and go-to-market areas.
A track record of quality delivery across multiple roles and role types, with the ability to manage complexity and manage pace without losing detail.
A data-informed mindset. You understand funnel metrics, hiring trends, and how to use insights to influence and improve.
A demonstrated builder's relationship with AI: you've used AI tools to build something in your own recruiting practice (a sourcing workflow, a screening tool, an automation, a prompt library) — not just used AI as a passive assistant — and you can speak concretely to what you built and what it changed.
A compelling communication style and creative sourcing approach. You know how to tell a story that connects and drives action.
Strong relationship-building skills. You’re a partner to hiring managers and an advocate for inclusive hiring practices.
A deep commitment to exceptional candidate experience, from first contact to final offer.
At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. Our salary ranges are designed to reflect the progression from learning the role to truly excelling. This role has a minimum annual salary of $71,400, a midpoint of $84,000 and a maximum salary of $96,600.
We design our compensation to reflect each new hire's skills, experience, and the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact. For this role, we're starting in the earlier portion of the range with room to grow further into the band as the role's scope and impact expand. This approach ensures that compensation aligns with both the current shape of the role and the opportunity for growth as it evolves.
Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.
We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!
We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
","descriptionPlain":"DO YOU BELIEVE THE SECRET TO THE SUCCESS OF A COMPANY IS ITS PEOPLE?\n\nWe’re looking for a Talent Acquisition Specialist (High Volume) to join our scaling organization and help us build an incredible talent community.\n\nJobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!\n\nOur culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers https://www.youtube.com/watch?v=EkfZmHrRLx4&list=PLoktA_D-2UEnxMLfCe93bANKXVXd2bdN8&index=24.\n\n\n\n\nTHE ROLE:\n\nThe GTM-Ops (GTM & Operations) Recruitment team is dedicated to finding the right people to join us in our mission to help small businesses succeed. In this role, you'll be responsible for engaging, interviewing, and hiring talented new Jobberinos for the Revenue side of our business, primarily within Sales and Customer Success.\n\nReporting to the Senior Manager, Talent Attraction, the Talent Acquisition Specialist (High Volume) will have the opportunity to apply your recruitment experience and help find individuals passionate about seeing entrepreneurs succeed, apply performance and competency-based interview methodologies and have a direct impact on the overall success of the company. In this high-volume environment, you will closely collaborate with hiring managers to gain a deep understanding of their teams and recruitment needs while focusing on delivering an exceptional candidate experience that fosters engagement and tells a compelling story.\n\n\n\n\nTHE TALENT ACQUISITION SPECIALIST (HIGH VOLUME) WILL:\n\n - Own the full-cycle recruiting process, including pipeline building, screening, interviewing, scheduling, stakeholder coaching, and closing. You’ll be accountable for results, efficiency, quality, and equitable outcomes across every stage of the funnel.\n\n - Approach high-volume hiring with energy, understanding that achieving ambitious hiring goals means running a large volume of interviews while maintaining a high-quality, equitable candidate experience.\n\n - Collaborate with hiring teams to calibrate expectations, improve hiring practices, and up-level talent decisions across our hiring teams.\n\n - Leverage quantitative and qualitative data, like funnel conversions, time to fill, pass-through rates, and candidate feedback to identify patterns, flag risks, and recommend improvements. You’ll pair this with qualitative insights to drive stronger outcomes and influence stakeholders through evidence.\n\n - Build strong, diverse talent pipelines through strategic sourcing, campaigns, events, and sustained outreach that nurtures long-term engagement across underrepresented communities.\n\n - Bring an experimental, builder's mindset to the role: prototype and pressure-test new tools, workflows, or AI-assisted approaches that make our recruitment process faster or better, and share what you learn with the rest of the team.\n\n - Promote inclusive hiring by embedding equitable and unbiased practices throughout the recruitment process, aligned with our approach to diversity and inclusion.\n\n - Act as an advocate and coach on recruitment best practices and standards for all things technical recruitment. You bring experience and can influence stakeholders towards outcomes supported by our objectives.\n\n - Strengthen our employer brand by championing Jobber as a purpose-driven and people-first workplace.\n\n - Become an ambassador of our culture by being humble, supportive – and someone who truly gives a sh*t! You will represent Jobber with the highest degree of professionalism.\n\n\n\n\nTO BE SUCCESSFUL, YOU SHOULD HAVE:\n\n - Proven full-cycle in-house recruitment experience in SaaS or a high-growth, fast-paced environment, specifically in the business and go-to-market areas.\n\n - A track record of quality delivery across multiple roles and role types, with the ability to manage complexity and manage pace without losing detail.\n\n - A data-informed mindset. You understand funnel metrics, hiring trends, and how to use insights to influence and improve.\n\n - A demonstrated builder's relationship with AI: you've used AI tools to build something in your own recruiting practice (a sourcing workflow, a screening tool, an automation, a prompt library) — not just used AI as a passive assistant — and you can speak concretely to what you built and what it changed.\n\n - A compelling communication style and creative sourcing approach. You know how to tell a story that connects and drives action.\n\n - Strong relationship-building skills. You’re a partner to hiring managers and an advocate for inclusive hiring practices.\n\n - A deep commitment to exceptional candidate experience, from first contact to final offer.\n\n\n\n\nCOMPENSATION:\n\nAt Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. Our salary ranges are designed to reflect the progression from learning the role to truly excelling. This role has a minimum annual salary of $71,400, a midpoint of $84,000 and a maximum salary of $96,600. \n\nWe design our compensation to reflect each new hire's skills, experience, and the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact. For this role, we're starting in the earlier portion of the range with room to grow further into the band as the role's scope and impact expand. This approach ensures that compensation aligns with both the current shape of the role and the opportunity for growth as it evolves.\n\nBase salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.\n\nWe believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!\n\n\n\n\nLOCATION\n\nWe believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.\n\nWhat you can expect from Jobber:\n\n - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.\n\n - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.\n\n - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.\n\n - To work with a group of people who are humble, supportive, and give a sh*t about our customers.\n\nWe believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.\n\n\n\nA bit more about us:\n\nJob by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!"},{"id":"2f106ee0-8280-4e77-ba0e-7870d0807363","title":"Manager, Software Engineering, Operations","department":"Product Engineering","team":"Product Engineering","employmentType":"FullTime","location":"Remote","secondaryLocations":[{"location":"Vancouver","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}}},{"location":"Kitchener-Waterloo","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Kitchener-Waterloo"}}},{"location":"Remote","address":{"postalAddress":{"addressCountry":"United States"}}},{"location":"Boston","address":{"postalAddress":{"addressRegion":"Massachusetts","addressCountry":"United States"}}},{"location":"Edmonton","address":{"postalAddress":{"addressRegion":"Alberta","addressCountry":"Canada","addressLocality":"Edmonton"}}},{"location":"Toronto","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}}}],"publishedAt":"2026-08-24T19:36:31.523+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Canada"}},"jobUrl":"https://jobs.ashbyhq.com/jobber/2f106ee0-8280-4e77-ba0e-7870d0807363","applyUrl":"https://jobs.ashbyhq.com/jobber/2f106ee0-8280-4e77-ba0e-7870d0807363/application","descriptionHtml":"Then Jobber might be the place for you! We’re looking for a Manager, Software Engineering to be part of our SP (Service Provider) Operations group, focused on helping Service Providers run their day-to-day operations efficiently and effectively.
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
We help employees grow professionally; we have a ton of onboarding resources, tutorials, hackathons and buddies to support learnings and provide opportunities to innovate. We have a range of experience levels on teams which allows for mentor/mentee opportunities. Leaders at Jobber work with empathy and support employees to build healthy work-life harmony. Bring your dedication and passion to this job to fulfill your goals.
The team:
In this role, you will manage the engineering teams behind one of Jobber's most important domains, Jobs Teams, as part of the greater SP Operations Group. The Jobs Team is at the heart of how service businesses operate, and we are constantly improving how service providers orchestrate work from start to finish so they can confidently deliver every job with quality. You will work alongside peers from Product Management, Design, and the rest of the Engineering Leadership team to ensure the tools we build help small businesses run more efficiently and grow with confidence!
The role:
As a leader within the SP Operations group, you will manage the engineering teams to deliver high quality, on time while they get to grow and learn along the way. The SP Operations group's mission is to help Service Providers run their businesses as efficiently as possible. We build the tools that help with day-to-day operations, from scheduling and managing work and crew to ensure every job gets done, to giving business owners the visibility they need to understand their business health and make informed decisions.
Reporting to a Senior Manager of Software Engineering, the Manager of Software Engineering will lead and support their team members in developing their skills and advancing their careers—all while contributing to our mission of empowering small businesses. You'll also play a key role in shaping the technical direction of our platform, ensuring it remains reliable and high-performing as we scale Jobber.
The Manager, Software Engineering will:
Live and breathe performance facilitation. You want to work with your team(s) to help them master their individual crafts, while also collaborating to build extraordinary experiences and systems.
Be committed to the success of your people. You will help them set goals, have regular 1-on-1s, and provide constructive feedback and coaching to ensure your team's success. You’ll work to understand employees’ career direction and work to empower their journey by acting as a mentor and coach.
Develop a world-class team alongside a world-class organization. You’ll participate in recruiting events and the hiring process while also working to level up your internal team while implementing new processes, all to develop a world-class engineering department.
Remove roadblocks and build guardrails. You’ll work with the other leaders to create and maintain an environment where people can rapidly produce top-quality work that ultimately helps our customers be successful.
Collaborate with other stakeholders across the business. Whether it’s our Management teams within Product, or our Business Technology teams, you’re working closely with other Jobberinos to find the best solutions in Jobber for small businesses.
To be successful, you should have:
A track record of success in being an established software engineer, as well as time spent in a leadership position, guiding a team in the delivery of quality software.
Strong full-stack technical background, including design and architectural experience.
A drive to succeed and deliver impactful projects on time. For a high performing team with a solid roadmap that might look like getting out of their way, but for a team whose delivery is in doubt, it means getting in and getting dirty, and working with the team to find a path back to success.
The ability to be agile in an agile environment. You’ll need to be able to lead and teach your team to adapt to change, while also thinking critically and creatively to find answers to problems.
Effective written and oral communication. Being transparent with your team and establishing an open dialogue will be a key to success in supporting your coaching conversations and discussions.
To be a leader and mentor. You’ll bring your shared experience into conversations to influence and provide constructive feedback to direct reports throughout the journey to ensure goals are being met and exceeded.
Familiarity or comfort in AI tools and AI augmented development rhythms.
Highly desired, but not a dealbreaker:
Previous experience with our development stack: ReactJS, Typescript, Ruby on Rails, PostgreSQL, and GraphQL.
Previous experience with building zero to one projects from initial discovery and design, through implementation, and into delivery and measurement.
Location:
We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.
Compensation:
At Jobber, we also believe that compensation should be transparent, fair, and supportive of your experience and growth. This role has a minimum annual salary of $169,200 CAD, a midpoint of $199,100 CAD, and a maximum salary of $228,900 CAD, designed to reflect the progression from learning the ropes to truly excelling.
We design our compensation to reflect each new hire's skills, experience, and the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual's current capabilities and their opportunity for future growth.
Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You'll have access to a dedicated talent development program that includes career coaching and opportunities for career development.
We believe in transparency and open conversations about compensation. If you have any questions about our approach, we're happy to discuss them throughout the hiring process!
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
","descriptionPlain":"WANT TO LEAD ENGINEERS BUILDING SOFTWARE THAT HELPS PROS GET THE JOB DONE AND KNOW EXACTLY HOW THEIR BUSINESS IS DOING?\n\nThen Jobber might be the place for you! We’re looking for a Manager, Software Engineering to be part of our SP (Service Provider) Operations group, focused on helping Service Providers run their day-to-day operations efficiently and effectively.\n\nJobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!\n\nOur culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers https://www.youtube.com/watch?v=EkfZmHrRLx4&list=PLoktA_D-2UEnxMLfCe93bANKXVXd2bdN8&index=24.\n\nWe help employees grow professionally; we have a ton of onboarding resources, tutorials, hackathons and buddies to support learnings and provide opportunities to innovate. We have a range of experience levels on teams which allows for mentor/mentee opportunities. Leaders at Jobber work with empathy and support employees to build healthy work-life harmony. Bring your dedication and passion to this job to fulfill your goals.\n\nThe team:\n\nIn this role, you will manage the engineering teams behind one of Jobber's most important domains, Jobs Teams, as part of the greater SP Operations Group. The Jobs Team is at the heart of how service businesses operate, and we are constantly improving how service providers orchestrate work from start to finish so they can confidently deliver every job with quality. You will work alongside peers from Product Management, Design, and the rest of the Engineering Leadership team to ensure the tools we build help small businesses run more efficiently and grow with confidence!\n\nThe role:\n\nAs a leader within the SP Operations group, you will manage the engineering teams to deliver high quality, on time while they get to grow and learn along the way. The SP Operations group's mission is to help Service Providers run their businesses as efficiently as possible. We build the tools that help with day-to-day operations, from scheduling and managing work and crew to ensure every job gets done, to giving business owners the visibility they need to understand their business health and make informed decisions.\n\nReporting to a Senior Manager of Software Engineering, the Manager of Software Engineering will lead and support their team members in developing their skills and advancing their careers—all while contributing to our mission of empowering small businesses. You'll also play a key role in shaping the technical direction of our platform, ensuring it remains reliable and high-performing as we scale Jobber.\n\nThe Manager, Software Engineering will:\n\n - Live and breathe performance facilitation. You want to work with your team(s) to help them master their individual crafts, while also collaborating to build extraordinary experiences and systems.\n\n - Be committed to the success of your people. You will help them set goals, have regular 1-on-1s, and provide constructive feedback and coaching to ensure your team's success. You’ll work to understand employees’ career direction and work to empower their journey by acting as a mentor and coach.\n\n - Develop a world-class team alongside a world-class organization. You’ll participate in recruiting events and the hiring process while also working to level up your internal team while implementing new processes, all to develop a world-class engineering department.\n\n - Remove roadblocks and build guardrails. You’ll work with the other leaders to create and maintain an environment where people can rapidly produce top-quality work that ultimately helps our customers be successful.\n\n - Collaborate with other stakeholders across the business. Whether it’s our Management teams within Product, or our Business Technology teams, you’re working closely with other Jobberinos to find the best solutions in Jobber for small businesses.\n\nTo be successful, you should have:\n\n - A track record of success in being an established software engineer, as well as time spent in a leadership position, guiding a team in the delivery of quality software.\n\n - Strong full-stack technical background, including design and architectural experience. \n\n - A drive to succeed and deliver impactful projects on time. For a high performing team with a solid roadmap that might look like getting out of their way, but for a team whose delivery is in doubt, it means getting in and getting dirty, and working with the team to find a path back to success.\n\n - The ability to be agile in an agile environment. You’ll need to be able to lead and teach your team to adapt to change, while also thinking critically and creatively to find answers to problems.\n\n - Effective written and oral communication. Being transparent with your team and establishing an open dialogue will be a key to success in supporting your coaching conversations and discussions.\n\n - To be a leader and mentor. You’ll bring your shared experience into conversations to influence and provide constructive feedback to direct reports throughout the journey to ensure goals are being met and exceeded.\n\n - Familiarity or comfort in AI tools and AI augmented development rhythms.\n\nHighly desired, but not a dealbreaker:\n\n - Previous experience with our development stack: ReactJS, Typescript, Ruby on Rails, PostgreSQL, and GraphQL.\n\n - Previous experience with building zero to one projects from initial discovery and design, through implementation, and into delivery and measurement.\n\nLocation:\n\nWe believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.\n\nCompensation:\n\nAt Jobber, we also believe that compensation should be transparent, fair, and supportive of your experience and growth. This role has a minimum annual salary of $169,200 CAD, a midpoint of $199,100 CAD, and a maximum salary of $228,900 CAD, designed to reflect the progression from learning the ropes to truly excelling.\n\nWe design our compensation to reflect each new hire's skills, experience, and the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual's current capabilities and their opportunity for future growth.\n\nBase salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You'll have access to a dedicated talent development program that includes career coaching and opportunities for career development.\n\nWe believe in transparency and open conversations about compensation. If you have any questions about our approach, we're happy to discuss them throughout the hiring process!\n\nWhat you can expect from Jobber:\n\n - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.\n\n - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.\n\n - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.\n\n - To work with a group of people who are humble, supportive, and give a sh*t about our customers.\n\nWe believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.\n\n\n\nA bit more about us:\n\nJob by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!"},{"id":"ec4fddd6-1e92-4dca-9a7d-89e7d00ce5ee","title":"AI Marketing Enablement Manager","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"Edmonton","secondaryLocations":[{"location":"Vancouver","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}}},{"location":"Kitchener-Waterloo","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Kitchener-Waterloo"}}},{"location":"Toronto","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}}}],"publishedAt":"2026-09-16T14:10:48.253+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Alberta","addressCountry":"Canada","addressLocality":"Edmonton"}},"jobUrl":"https://jobs.ashbyhq.com/jobber/ec4fddd6-1e92-4dca-9a7d-89e7d00ce5ee","applyUrl":"https://jobs.ashbyhq.com/jobber/ec4fddd6-1e92-4dca-9a7d-89e7d00ce5ee/application","descriptionHtml":"Does driving practical AI transformation for marketing teams get you excited?
Then Jobber might be the place for you! We’re looking for a AI Marketing Enablement Manager to join the Demand Generation team.
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
The Demand Generation team helps Jobber reach and engage small home service businesses through scalable marketing programs. We partner closely with Brand, Product Marketing, Marketing Operations, Sales, Data, and Product teams to create campaigns and experiences that drive awareness, pipeline, conversion, and customer growth.
This role will sit within Demand Generation and act as a force multiplier for the marketing organization. You’ll help marketers turn ideas into execution faster, reduce repetitive work, and develop new AI-enabled ways of planning, launching, analyzing, and optimizing campaigns.
This is a builder-and-coach role and also an ownership role. You’ll inherit an in-flight AI enablement program, which is a library of tools, agents, MCP integrations, prompts, evals, documentation, and a partially enabled team. You’ll become the internal owner who extends it, keeps it reliable, and drives adoption across Demand Generation and adjacent marketing teams.
You’ll partner with marketers across campaign strategy, lifecycle, paid acquisition, SEO, GEO/AEO, content, CRO, marketing operations, and analytics. You’ll create practical solutions yourself, then help marketers adopt, adapt, and eventually build on them independently. Because this field moves fast, part of the job is keeping our approach current as models, tools, and best practices evolve. You’re defining a capability, not maintaining a fixed toolset.
And the ambition goes beyond doing today’s work faster. We want AI to expand what our marketing team can do at all. You will be surfacing opportunities we can’t currently see and taking on work that simply isn’t practical by hand, like analyzing every creative we’ve run to learn what truly drives performance. Efficiency is the floor; new capability is the ceiling. A core part of this role is finding those frontier use cases and turning the ones that prove valuable into things the team can rely on.
Own the handover and the foundation
Take ownership of the assets built during our external engagement: tools, agents, MCP servers, prompts, evals, and documentation, and make sure they remain reliable, understood, and extensible after the vendor rolls off.
Own and advance the AI maturity model already in motion, moving marketers from first useful wins to regular integration to self-sufficiency, and reporting progress to leadership.
Own the marketing AI roadmap: prioritize what to build next, decide what to sunset, and set the standards and patterns the team builds against.
Build
Build AI-powered tools, agents, automations, and skills tailored to real marketing workflows - e.g. campaign planning, audience research, content development, channel execution, reporting, experimentation, and optimization.
Build and maintain integrations that connect AI to live data - e.g., MCP servers linking ad platforms, analytics, and CRM. This is so marketers can work against real data in natural language instead of exporting and reconciling by hand.
Establish quality and reliability practices: evals, regression tests, and human-in-the-loop review so tools can be trusted against real campaigns and real data, and so they don’t silently break when models or platforms change.
Expand what’s possible
Use AI to uncover opportunities the team can’t currently see: patterns across campaigns, audiences, creative, channels, and content that would be impractical to surface by hand.
Take on analysis at a scale humans can’t - e.g. evaluating hundreds of creative variants, ad transcripts, landing pages, or search terms at once to extract what’s working and why, then feeding that back into strategy.
Prototype net-new capabilities, not just faster versions of existing work: doing things we couldn’t do before, testing whether they hold, and turning the ones that prove valuable into durable, repeatable tools.
Coach and scale
Embed with marketers to deeply understand their workflows, goals, deliverables, tools, and pain points, and identify the highest-leverage places AI creates real leverage.
Coach marketers through a practical adoption journey, from first win to regular use to building their own workflows
Recognize patterns across individual use cases and turn one-offs into reusable playbooks, templates, and tools, documented in version control so any marketer can read, run, and extend them.
Share wins and examples to build momentum, confidence, and excitement around AI-enabled marketing work.
Extend the model beyond Demand Gen into the broader marketing organization as the capability matures.
Operate responsibly
Partner with Data, Security, and IT to keep solutions scalable, reliable, and responsible with approved AI providers, sound data handling, appropriate human review, and clear accountability for AI outputs and actions.
Track impact with the number of workflows transformed, time saved (measured before/after), adoption, maturity progression, and library reuse
Hands-on experience using AI to materially improve marketing workflows or business processes, with experience on a working prototype on a real workflow
Experience building AI-powered tools, agents, automations, custom assistants, integrations, or agent workflows, and connecting them to real data sources.
Strong understanding of marketing work, ideally across demand generation, lifecycle, paid acquisition, SEO/GEO/AEO, content, marketing operations, analytics, or growth.
The ability to quickly learn how marketers work today and identify where AI creates meaningful leverage, and the judgment to know what should and shouldn’t be automated.
A frontier mindset with the curiosity to spot where AI can do something genuinely new, not just faster, and the drive to prototype it, test it, and prove whether it holds.
A quality mindset: comfort defining evals, testing outputs, and designing the human-in-the-loop checkpoints that make AI trustworthy in production.
Strong coaching and enablement skills, with the ability to teach technical concepts to non-technical audiences and adapt to different levels of AI fluency.
Strong systems thinking with turning one-off improvements into scalable, documented patterns.
Comfort operating in ambiguity in a fast-moving field, and a habit of keeping current as models, tools, and best practices change.
Experience managing multiple stakeholders, workstreams, and priorities at once.
Excellent written and verbal communication skills.
Direct experience on a Demand Generation, Growth, Marketing Operations, Lifecycle, or Performance Marketing team.
Familiarity with modern marketing and data tooling such as HubSpot, Salesforce, Google Ads, Meta Ads, Campaign Manager 360, GA4, Google Tag Manager, AppsFlyer, Firebase, Tableau, Looker, Metabase, Cube, Webflow, or Contentful.
Familiarity with current AI development and automation tooling - the specifics change quickly, but today that includes assistants and models (Claude, ChatGPT), agentic and dev tools (Claude Code, OpenAI Codex, agent SDKs), the Model Context Protocol (MCP) for connecting agents to data and systems, orchestration and automation tools (LangGraph, n8n, Zapier, Make), eval/observability tooling, and version control (GitHub).
Experience building internal marketing tools, templates, workflows, or playbooks that were adopted by others.
Familiarity with campaign measurement, funnel analysis, experimentation, attribution, segmentation, or personalization.
Experience in change management, enablement, consulting, solutions engineering, or technical program management.
We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.
At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $98,300 a midpoint of $115,700, and a maximum salary of $133,100, designed to show the progression from learning the ropes to truly excelling.
We design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.
Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.
We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
","descriptionPlain":"Does driving practical AI transformation for marketing teams get you excited?\n\n\n\nThen Jobber might be the place for you! We’re looking for a AI Marketing Enablement Manager to join the Demand Generation team.\n\nJobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!\n\nOur culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers https://www.youtube.com/watch?v=EkfZmHrRLx4&list=PLoktA_D-2UEnxMLfCe93bANKXVXd2bdN8&index=23.\n\n\n\n\nTHE TEAM\n\nThe Demand Generation team helps Jobber reach and engage small home service businesses through scalable marketing programs. We partner closely with Brand, Product Marketing, Marketing Operations, Sales, Data, and Product teams to create campaigns and experiences that drive awareness, pipeline, conversion, and customer growth.\n\nThis role will sit within Demand Generation and act as a force multiplier for the marketing organization. You’ll help marketers turn ideas into execution faster, reduce repetitive work, and develop new AI-enabled ways of planning, launching, analyzing, and optimizing campaigns.\n\n\n\n\nTHE ROLE\n\nThis is a builder-and-coach role and also an ownership role. You’ll inherit an in-flight AI enablement program, which is a library of tools, agents, MCP integrations, prompts, evals, documentation, and a partially enabled team. You’ll become the internal owner who extends it, keeps it reliable, and drives adoption across Demand Generation and adjacent marketing teams.\n\nYou’ll partner with marketers across campaign strategy, lifecycle, paid acquisition, SEO, GEO/AEO, content, CRO, marketing operations, and analytics. You’ll create practical solutions yourself, then help marketers adopt, adapt, and eventually build on them independently. Because this field moves fast, part of the job is keeping our approach current as models, tools, and best practices evolve. You’re defining a capability, not maintaining a fixed toolset.\n\nAnd the ambition goes beyond doing today’s work faster. We want AI to expand what our marketing team can do at all. You will be surfacing opportunities we can’t currently see and taking on work that simply isn’t practical by hand, like analyzing every creative we’ve run to learn what truly drives performance. Efficiency is the floor; new capability is the ceiling. A core part of this role is finding those frontier use cases and turning the ones that prove valuable into things the team can rely on.\n\n\n\n\nTHE AI MARKETING ENABLEMENT MANAGER WILL:\n\n - Own the handover and the foundation\n \n - Take ownership of the assets built during our external engagement: tools, agents, MCP servers, prompts, evals, and documentation, and make sure they remain reliable, understood, and extensible after the vendor rolls off.\n \n - Own and advance the AI maturity model already in motion, moving marketers from first useful wins to regular integration to self-sufficiency, and reporting progress to leadership.\n \n - Own the marketing AI roadmap: prioritize what to build next, decide what to sunset, and set the standards and patterns the team builds against.\n\n - Build\n \n - Build AI-powered tools, agents, automations, and skills tailored to real marketing workflows - e.g. campaign planning, audience research, content development, channel execution, reporting, experimentation, and optimization.\n \n - Build and maintain integrations that connect AI to live data - e.g., MCP servers linking ad platforms, analytics, and CRM. This is so marketers can work against real data in natural language instead of exporting and reconciling by hand.\n \n - Establish quality and reliability practices: evals, regression tests, and human-in-the-loop review so tools can be trusted against real campaigns and real data, and so they don’t silently break when models or platforms change.\n\n - Expand what’s possible\n \n - Use AI to uncover opportunities the team can’t currently see: patterns across campaigns, audiences, creative, channels, and content that would be impractical to surface by hand.\n \n - Take on analysis at a scale humans can’t - e.g. evaluating hundreds of creative variants, ad transcripts, landing pages, or search terms at once to extract what’s working and why, then feeding that back into strategy.\n \n - Prototype net-new capabilities, not just faster versions of existing work: doing things we couldn’t do before, testing whether they hold, and turning the ones that prove valuable into durable, repeatable tools.\n\n - Coach and scale\n \n - Embed with marketers to deeply understand their workflows, goals, deliverables, tools, and pain points, and identify the highest-leverage places AI creates real leverage.\n \n - Coach marketers through a practical adoption journey, from first win to regular use to building their own workflows\n \n - Recognize patterns across individual use cases and turn one-offs into reusable playbooks, templates, and tools, documented in version control so any marketer can read, run, and extend them.\n \n - Share wins and examples to build momentum, confidence, and excitement around AI-enabled marketing work.\n \n - Extend the model beyond Demand Gen into the broader marketing organization as the capability matures.\n\n - Operate responsibly\n \n - Partner with Data, Security, and IT to keep solutions scalable, reliable, and responsible with approved AI providers, sound data handling, appropriate human review, and clear accountability for AI outputs and actions.\n \n - Track impact with the number of workflows transformed, time saved (measured before/after), adoption, maturity progression, and library reuse\n\n\n\n\nTO BE SUCCESSFUL, YOU SHOULD HAVE:\n\n - Hands-on experience using AI to materially improve marketing workflows or business processes, with experience on a working prototype on a real workflow\n\n - Experience building AI-powered tools, agents, automations, custom assistants, integrations, or agent workflows, and connecting them to real data sources.\n\n - Strong understanding of marketing work, ideally across demand generation, lifecycle, paid acquisition, SEO/GEO/AEO, content, marketing operations, analytics, or growth.\n\n - The ability to quickly learn how marketers work today and identify where AI creates meaningful leverage, and the judgment to know what should and shouldn’t be automated.\n\n - A frontier mindset with the curiosity to spot where AI can do something genuinely new, not just faster, and the drive to prototype it, test it, and prove whether it holds.\n\n - A quality mindset: comfort defining evals, testing outputs, and designing the human-in-the-loop checkpoints that make AI trustworthy in production.\n\n - Strong coaching and enablement skills, with the ability to teach technical concepts to non-technical audiences and adapt to different levels of AI fluency.\n\n - Strong systems thinking with turning one-off improvements into scalable, documented patterns.\n\n - Comfort operating in ambiguity in a fast-moving field, and a habit of keeping current as models, tools, and best practices change.\n\n - Experience managing multiple stakeholders, workstreams, and priorities at once.\n\n - Excellent written and verbal communication skills.\n\n\nIT WOULD BE REALLY GREAT IF YOU HAD:\n\n - Direct experience on a Demand Generation, Growth, Marketing Operations, Lifecycle, or Performance Marketing team.\n\n - Familiarity with modern marketing and data tooling such as HubSpot, Salesforce, Google Ads, Meta Ads, Campaign Manager 360, GA4, Google Tag Manager, AppsFlyer, Firebase, Tableau, Looker, Metabase, Cube, Webflow, or Contentful.\n\n - Familiarity with current AI development and automation tooling - the specifics change quickly, but today that includes assistants and models (Claude, ChatGPT), agentic and dev tools (Claude Code, OpenAI Codex, agent SDKs), the Model Context Protocol (MCP) for connecting agents to data and systems, orchestration and automation tools (LangGraph, n8n, Zapier, Make), eval/observability tooling, and version control (GitHub).\n\n - Experience building internal marketing tools, templates, workflows, or playbooks that were adopted by others.\n\n - Familiarity with campaign measurement, funnel analysis, experimentation, attribution, segmentation, or personalization.\n\n - Experience in change management, enablement, consulting, solutions engineering, or technical program management.\n\n\n\n\nLOCATION:\n\nWe believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.\n\n\n\n\nCOMPENSATION:\n\nAt Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $98,300 a midpoint of $115,700, and a maximum salary of $133,100, designed to show the progression from learning the ropes to truly excelling.\n\nWe design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.\n\nBase salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.\n\nWe believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!\n\nWhat you can expect from Jobber:\n\n - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.\n\n - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.\n\n - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.\n\n - To work with a group of people who are humble, supportive, and give a sh*t about our customers.\n\nWe believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.\n\n\n\nA bit more about us:\n\nJob by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!"},{"id":"9f663195-2c78-4a29-8fb0-c145060b06e7","title":"Senior Talent Brand & Communications Manager","department":"People","team":"People","employmentType":"FullTime","location":"Toronto","secondaryLocations":[{"location":"Vancouver","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}}},{"location":"Kitchener-Waterloo","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Kitchener-Waterloo"}}},{"location":"Edmonton","address":{"postalAddress":{"addressRegion":"Alberta","addressCountry":"Canada","addressLocality":"Edmonton"}}}],"publishedAt":"2026-09-15T13:54:33.548+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/jobber/9f663195-2c78-4a29-8fb0-c145060b06e7","applyUrl":"https://jobs.ashbyhq.com/jobber/9f663195-2c78-4a29-8fb0-c145060b06e7/application","descriptionHtml":"Then Jobber might be the place for you! We’re looking for a Senior Talent Brand & Communications Manager to be part of our People department.
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
Jobber builds software for the people who show up at your door: the landscapers, plumbers, cleaners, and contractors running small businesses in your neighbourhood.
Growing a company like that means two things. Being known by the people we want to hire, and making sure the people already here understand what is changing around them and why.
You will own how we tell our people story, externally to the talent we want to attract, and internally to the employees we already have. This is a new role and a team of one, which means you set the strategy and then do the work. Some weeks that is a multi-quarter talent brand plan. Others it is writing a total rewards announcement.
You will report to the Senior Director, Talent, and partner closely with Talent Attraction, the broader People team, Marketing, and Communications.
Talent brand
Evolve our talent brand strategy and translate our Employee Value Proposition into campaigns, stories, and candidate experiences.
Work with Talent Attraction to turn hiring priorities and talent market realities into targeted approaches for our highest priority audiences.
Build an employee storytelling program across owned and paid channels.
Set the editorial rhythm, channel strategy, and measurement approach.
Internal communications
Own the communications strategy for the People team so employees understand the programs and decisions shaping their experiences.
Partner with the People team on communications for performance, compensation, benefits, engagement, learning, and the other moments across the employee lifecycle.
Build proactive plans for significant changes. Anticipate the questions, and equip managers with the context and tools to answer them.
Establish the standards, templates, and planning rhythms that raise the quality of communication across the company.
Define success metrics for internal communications and continuously improve content, timing, and channels based on employee feedback and engagement.
Deep experience with employer brand, people team communications, and marketing or corporate communications.
Exceptional writing and editing. You can take a complex or sensitive topic and make it clear, human, and worth reading.
Experience building strategy from nothing and then executing it yourself.
Credibility with senior stakeholders, including the confidence to challenge a brief and recommend a different approach.
Fluency in audience segmentation, channel strategy, and campaign development.
Comfort with ambiguity and a bias toward building structure where none exists.
Experience using qualitative and quantitative insight to shape and evaluate the work.
Experience communicating organizational change or People programs to employee audiences.
A documented talent brand and internal communications strategy.
A sharper, more differentiated EVP showing up consistently in the places our priority candidates actually look.
A running storytelling engine with an editorial calendar and regularly published work.
Major People programs communicated end to end.
A measurement baseline for both halves of this role, so year two can be judged against a baseline.
At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $121,000, a midpoint of $142,200, and a maximum salary of $163,600, designed to show the progression from learning the ropes to truly excelling.
We design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.
Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.
We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!
We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
","descriptionPlain":"DO YOU WANT TO IMPACT THE HARDEST WORKING PEOPLE IN THE WORLD?\n\n\n\nThen Jobber might be the place for you! We’re looking for a Senior Talent Brand & Communications Manager to be part of our People department.\n\nJobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!\n\nOur culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers https://www.youtube.com/watch?v=EkfZmHrRLx4&list=PLoktA_D-2UEnxMLfCe93bANKXVXd2bdN8&index=24.\n\n\n\n\nTHE ROLE\n\nJobber builds software for the people who show up at your door: the landscapers, plumbers, cleaners, and contractors running small businesses in your neighbourhood.\n\nGrowing a company like that means two things. Being known by the people we want to hire, and making sure the people already here understand what is changing around them and why.\n\nYou will own how we tell our people story, externally to the talent we want to attract, and internally to the employees we already have. This is a new role and a team of one, which means you set the strategy and then do the work. Some weeks that is a multi-quarter talent brand plan. Others it is writing a total rewards announcement.\n\nYou will report to the Senior Director, Talent, and partner closely with Talent Attraction, the broader People team, Marketing, and Communications.\n\n\n\n\nWHAT YOU WILL OWN\n\n - Talent brand\n \n - Evolve our talent brand strategy and translate our Employee Value Proposition into campaigns, stories, and candidate experiences.\n \n - Work with Talent Attraction to turn hiring priorities and talent market realities into targeted approaches for our highest priority audiences.\n \n - Build an employee storytelling program across owned and paid channels.\n \n - Set the editorial rhythm, channel strategy, and measurement approach.\n\n - Internal communications\n \n - Own the communications strategy for the People team so employees understand the programs and decisions shaping their experiences.\n \n - Partner with the People team on communications for performance, compensation, benefits, engagement, learning, and the other moments across the employee lifecycle.\n \n - Build proactive plans for significant changes. Anticipate the questions, and equip managers with the context and tools to answer them.\n \n - Establish the standards, templates, and planning rhythms that raise the quality of communication across the company.\n \n - Define success metrics for internal communications and continuously improve content, timing, and channels based on employee feedback and engagement.\n\n\n\n\nWHAT YOU BRING\n\n - Deep experience with employer brand, people team communications, and marketing or corporate communications.\n\n - Exceptional writing and editing. You can take a complex or sensitive topic and make it clear, human, and worth reading.\n\n - Experience building strategy from nothing and then executing it yourself.\n\n - Credibility with senior stakeholders, including the confidence to challenge a brief and recommend a different approach.\n\n - Fluency in audience segmentation, channel strategy, and campaign development.\n\n - Comfort with ambiguity and a bias toward building structure where none exists.\n\n - Experience using qualitative and quantitative insight to shape and evaluate the work.\n\n - Experience communicating organizational change or People programs to employee audiences.\n\n\nWHAT YEAR ONE LOOKS LIKE\n\n - A documented talent brand and internal communications strategy.\n\n - A sharper, more differentiated EVP showing up consistently in the places our priority candidates actually look.\n\n - A running storytelling engine with an editorial calendar and regularly published work.\n\n - Major People programs communicated end to end.\n\n - A measurement baseline for both halves of this role, so year two can be judged against a baseline.\n\n\nCOMPENSATION\n\nAt Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $121,000, a midpoint of $142,200, and a maximum salary of $163,600, designed to show the progression from learning the ropes to truly excelling.\n\nWe design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.\n\nBase salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.\n\nWe believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!\n\n\n\n\nLOCATION\n\nWe believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.\n\n\n\nWhat you can expect from Jobber:\n\n - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.\n\n - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.\n\n - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.\n\n - To work with a group of people who are humble, supportive, and give a sh*t about our customers.\n\nWe believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.\n\n\n\nA bit more about us:\n\nJob by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!"},{"id":"0f6d8e04-1709-4b72-81a0-404df75fdf5b","title":"People Business Partner","department":"People","team":"People","employmentType":"FullTime","location":"Toronto","secondaryLocations":[{"location":"Vancouver","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}}},{"location":"Kitchener-Waterloo","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Kitchener-Waterloo"}}},{"location":"Edmonton","address":{"postalAddress":{"addressRegion":"Alberta","addressCountry":"Canada","addressLocality":"Edmonton"}}}],"publishedAt":"2026-08-28T12:49:25.806+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/jobber/0f6d8e04-1709-4b72-81a0-404df75fdf5b","applyUrl":"https://jobs.ashbyhq.com/jobber/0f6d8e04-1709-4b72-81a0-404df75fdf5b/application","descriptionHtml":"Then Jobber might be the place for you! We’re looking for a People Business Partner to be part of our People department.
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
The team:
The People team builds the environment where Jobberinos do their best work: how people are hired, onboarded, grown, paid, and supported when life gets complicated.
We are a small team, which means a lot of ground to cover and real ownership of it. You are closely embedded in the business and find out quickly when something worked. You’ll work at two altitudes: strategic (the diagnosis and the advice) and execution (the documentation and the follow-through that makes it better next time). AI is how we cover both, and we are rebuilding the way this team works around it rather than running it as a side project.
The role:
Reporting to the Senior Manager, People, the People Business Partner is an intermediate level role embedded in a business unit, and the person leaders go to when they need both practical and strategic support. You adapt frameworks to the situation in front of you, and where there is no precedent, you build the approach. You work independently and check in on the decisions that matter.
This is a hands-on role at both ends of the range. You will partner directly with the senior leaders and executives who run your group, bringing them a recommendation rather than a question. You will spend time coaching managers who are leading people for the first time, becoming their essential partner as they learn, and you will also spend real time on leave administration, performance documentation, and employee relations case management. This role provides a great balance for someone who wants both the strategy and the execution.
You will build for where Jobber is going, not just where it is. Structures will change, manager expectations will shift, and AI will change what a team can do. With your strong business knowledge, you will bring forward your viewpoint to influence the department's health and success.
The People Business Partner will:
Know your group's strategy, structure, and drivers well enough to build a people agenda that gets ahead of capability, engagement, retention, and succession risk.
Advise managers and senior leaders across performance, development, compensation, team structure, and change. Communicate for leaders who do not know People, and persuade where you need to.
Coach first-time and early-tenure managers through the hard parts of people leadership. Leaving them more capable and equipped to lead afterward.
Identify when the same question keeps returning, and build the guidance once to multiply your impact and allow managers to be self-sufficient.
Run performance management end to end: expectations, documentation standards, improvement plans, and the difficult conversations and exits that follow.
Bring judgment to talent review and compensation cycles: calibration, leveling, promotions, and succession gaps named before someone resigns.
Own the employee lifecycle for your group: leaves, accommodations, return to work, internal moves, and exits, including the administration and coordination with managers, payroll, and providers that keeps it accurate and humane.
Manage employee relations independently, including ambiguous and legally sensitive cases, with a firm grip on employment legislation and clear escalation when it is warranted.
Assess structures, spans of control, and decision rights when performance or growth raises structural questions. Identify a people problem from a design problem, and support leaders through the changes that follow.
Track leading indicators across engagement, performance, and retention, run your group's listening cycles, and turn results into action plans leaders commit to.
Drive people initiatives end to end. Adapt an existing program where one fits, build the approach where nothing does.
Use AI in the work, not around it. Delegate research and drafting to agents so your time goes to judgment, analyze your group's data to arrive at leadership conversations with a point of view, and pressure test your recommendations before you take them forward.
Bring forward the gaps. When a manual process or documentation hole keeps generating the same escalation, propose what should replace it.
Partner with Talent Development, Total Rewards, and Talent Attraction so your group gets one answer, not three. Stay current on where People practice and tech are heading, and bring what works back to the PBP team, because the pattern you found almost always exists elsewhere.
To be successful, you should have:
A proven track record of advising and influencing senior leaders and executives, including the ones who needed persuading and who did not arrive with the problem framed. Ideally somewhere that was growing while you were there.
Performance management and employee relations experience you can speak to specifically, including the cases that did not go the way you planned.
Experience running performance and compensation cycles end to end for a multi-team group, not supporting someone else's.
A working understanding of employment legislation and how it applies to our business. When we expand into new regions, you get yourself up to speed quickly.
Real AI fluency. You can point to work you do differently now than a year ago, and to something you have built or automated yourself.
Comfort with the administrative side. Getting the documentation, systems, and detail right matters to the person on the other end.
Credibility that comes from following through. You do what you say, which is why leaders trust you with the hard things.
Strong written and verbal communication. You can prepare a brief for leadership and deliver content at a department All Hands.
The resilience to keep moving when the situation is messy and the answer is not obvious yet.
Compensation:
At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $98,300, a midpoint of $115,700, and a maximum salary of $133,100, designed to show the progression from learning the ropes to truly excelling.
We design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.
Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.
We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!
Location:
We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
","descriptionPlain":"DO YOU WANT TO SUPPORT JOBBERINO'S TO DO THEIR BEST WORK?\n\nThen Jobber might be the place for you! We’re looking for a People Business Partner to be part of our People department.\n\nJobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!\n\nOur culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers https://www.youtube.com/watch?v=EkfZmHrRLx4&list=PLoktA_D-2UEnxMLfCe93bANKXVXd2bdN8&index=24.\n\nThe team:\n\nThe People team builds the environment where Jobberinos do their best work: how people are hired, onboarded, grown, paid, and supported when life gets complicated.\n\nWe are a small team, which means a lot of ground to cover and real ownership of it. You are closely embedded in the business and find out quickly when something worked. You’ll work at two altitudes: strategic (the diagnosis and the advice) and execution (the documentation and the follow-through that makes it better next time). AI is how we cover both, and we are rebuilding the way this team works around it rather than running it as a side project.\n\nThe role:\n\nReporting to the Senior Manager, People, the People Business Partner is an intermediate level role embedded in a business unit, and the person leaders go to when they need both practical and strategic support. You adapt frameworks to the situation in front of you, and where there is no precedent, you build the approach. You work independently and check in on the decisions that matter.\n\nThis is a hands-on role at both ends of the range. You will partner directly with the senior leaders and executives who run your group, bringing them a recommendation rather than a question. You will spend time coaching managers who are leading people for the first time, becoming their essential partner as they learn, and you will also spend real time on leave administration, performance documentation, and employee relations case management. This role provides a great balance for someone who wants both the strategy and the execution.\n\nYou will build for where Jobber is going, not just where it is. Structures will change, manager expectations will shift, and AI will change what a team can do. With your strong business knowledge, you will bring forward your viewpoint to influence the department's health and success.\n\nThe People Business Partner will: \n\n - Know your group's strategy, structure, and drivers well enough to build a people agenda that gets ahead of capability, engagement, retention, and succession risk.\n\n - Advise managers and senior leaders across performance, development, compensation, team structure, and change. Communicate for leaders who do not know People, and persuade where you need to.\n\n - Coach first-time and early-tenure managers through the hard parts of people leadership. Leaving them more capable and equipped to lead afterward.\n\n - Identify when the same question keeps returning, and build the guidance once to multiply your impact and allow managers to be self-sufficient.\n\n - Run performance management end to end: expectations, documentation standards, improvement plans, and the difficult conversations and exits that follow.\n\n - Bring judgment to talent review and compensation cycles: calibration, leveling, promotions, and succession gaps named before someone resigns.\n\n - Own the employee lifecycle for your group: leaves, accommodations, return to work, internal moves, and exits, including the administration and coordination with managers, payroll, and providers that keeps it accurate and humane.\n\n - Manage employee relations independently, including ambiguous and legally sensitive cases, with a firm grip on employment legislation and clear escalation when it is warranted.\n\n - Assess structures, spans of control, and decision rights when performance or growth raises structural questions. Identify a people problem from a design problem, and support leaders through the changes that follow.\n\n - Track leading indicators across engagement, performance, and retention, run your group's listening cycles, and turn results into action plans leaders commit to.\n\n - Drive people initiatives end to end. Adapt an existing program where one fits, build the approach where nothing does.\n\n - Use AI in the work, not around it. Delegate research and drafting to agents so your time goes to judgment, analyze your group's data to arrive at leadership conversations with a point of view, and pressure test your recommendations before you take them forward.\n\n - Bring forward the gaps. When a manual process or documentation hole keeps generating the same escalation, propose what should replace it.\n\n - Partner with Talent Development, Total Rewards, and Talent Attraction so your group gets one answer, not three. Stay current on where People practice and tech are heading, and bring what works back to the PBP team, because the pattern you found almost always exists elsewhere.\n\nTo be successful, you should have:\n\n - A proven track record of advising and influencing senior leaders and executives, including the ones who needed persuading and who did not arrive with the problem framed. Ideally somewhere that was growing while you were there.\n\n - Performance management and employee relations experience you can speak to specifically, including the cases that did not go the way you planned.\n\n - Experience running performance and compensation cycles end to end for a multi-team group, not supporting someone else's.\n\n - A working understanding of employment legislation and how it applies to our business. When we expand into new regions, you get yourself up to speed quickly.\n\n - Real AI fluency. You can point to work you do differently now than a year ago, and to something you have built or automated yourself.\n\n - Comfort with the administrative side. Getting the documentation, systems, and detail right matters to the person on the other end.\n\n - Credibility that comes from following through. You do what you say, which is why leaders trust you with the hard things.\n\n - Strong written and verbal communication. You can prepare a brief for leadership and deliver content at a department All Hands.\n\n - The resilience to keep moving when the situation is messy and the answer is not obvious yet.\n\nCompensation:\n\nAt Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $98,300, a midpoint of $115,700, and a maximum salary of $133,100, designed to show the progression from learning the ropes to truly excelling.\n\nWe design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.\n\nBase salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.\n\nWe believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!\n\nLocation: \n\nWe believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.\n\nWhat you can expect from Jobber:\n\n - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.\n\n - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.\n\n - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.\n\n - To work with a group of people who are humble, supportive, and give a sh*t about our customers.\n\nWe believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.\n\n\n\nA bit more about us:\n\nJob by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!"},{"id":"cc3811a1-5038-4af8-adb7-1c5544c1a7fb","title":"Partner Marketing Manager","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"Toronto","secondaryLocations":[],"publishedAt":"2026-08-14T16:02:02.076+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/jobber/cc3811a1-5038-4af8-adb7-1c5544c1a7fb","applyUrl":"https://jobs.ashbyhq.com/jobber/cc3811a1-5038-4af8-adb7-1c5544c1a7fb/application","descriptionHtml":"Then Jobber might be the place for you. We’re looking for a Partner Marketing Manager to join our Product Marketing team and help shape and execute go-to-market programs across our technology and channel partner ecosystem.
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
The team:
At Jobber, we believe great software works better together. Small businesses rely on a growing ecosystem of tools to run and grow their businesses, and partnerships help connect those tools into a seamless customer experience.
The Partner Marketing function sits within Product Marketing and helps bring Jobber’s growing network of 1,000+ partners to market, including 100+ app integrations available through the Jobber App Marketplace, as well as franchise, referral, and association partners.
Through co-marketing and go-to-market programs, we help customers discover and adopt valuable partner solutions while driving integration adoption and partner-sourced growth.
The role:
As a Partner Marketing Manager at Jobber, you’ll own partner marketing programs that drive customer adoption, partner growth, and business impact across Jobber’s ecosystem.
While you’ll support partner marketing across Jobber’s ecosystem, a significant focus today is growing awareness and adoption of integrations available through the Jobber App Marketplace. You’ll collaborate with partners such as Google, Zapier, Gusto, The Home Depot, and others to bring joint initiatives to market, while also supporting franchise, referral, and association partnerships that contribute to customer acquisition, partner-sourced growth, and ecosystem expansion.
Success in this role means increasing integration adoption, driving partner-sourced revenue growth, and building scalable programs that strengthen Jobber’s partner ecosystem.
The Partner Marketing Manager will:
Develop and execute go-to-market strategies for partnership initiatives, including co-marketing campaigns, product launches, content, events, marketplace promotions, and demand generation programs.
Build and manage partner relationships, collaborating on joint marketing plans, co-marketing programs, and growth initiatives that create value for customers, partners, and Jobber.
Develop positioning, messaging, enablement resources, and go-to-market assets that clearly communicate the value of partner solutions and integrations.
Partner with teams across Product, Partnerships, Sales, Marketing, Enablement, and Design to bring partner initiatives to market and improve how customers discover and adopt partner solutions.
Gather customer, partner, competitive, and market insights to identify growth opportunities, inform strategy, and strengthen partner programs.
Own partner marketing performance metrics, including integration adoption, marketplace engagement, partner-sourced pipeline and revenue, and campaign performance, and use data to optimize programs and drive business impact.
To be successful you should have:
4+ years of experience in partner marketing, product marketing, ecosystem marketing, or a related B2B SaaS go-to-market role.
Experience supporting go-to-market initiatives for technology integrations, platform ecosystems, app marketplaces, or strategic technology partnerships.
Proven track record of developing and executing co-marketing programs with external partners.
Strong positioning and messaging skills — you can translate integrations and partner solutions into clear, compelling customer value.
Experience building and executing integrated marketing campaigns across multiple channels.
Strong program management skills and the ability to manage multiple initiatives simultaneously.
Strong stakeholder and relationship management skills; you’re comfortable working cross-functionally and directly with external partners.
Excellent written and verbal communication skills.
Data-driven mindset — you use performance data and customer insights to guide decisions and improve outcomes.
Ability to work independently, stay organized, and move projects forward in a fast-paced environment.
Willingness to travel occasionally for partner events.
Nice to haves
Experience working at a SaaS platform where third-party integrations are a core part of the customer experience.
Experience supporting franchise networks, referral partner programs, associations, or other channel partnership models.
Familiarity with app marketplace ecosystems, partner portals, developer programs, or ecosystem growth strategies.
Experience with partner ecosystem tools (e.g. Crossbeam) and partner attribution methodologies.
Experience working in a fast-growing company.
Compensation:
At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $98,300, a midpoint of $115,700 and a maximum salary of $133,100, designed to show the progression from learning the ropes to truly excelling.
We design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.
Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.
We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!
Location:
We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
","descriptionPlain":"DO YOU THRIVE AT THE INTERSECTION OF PARTNERSHIPS AND MARKETING — BUILDING PROGRAMS THAT DRIVE PRODUCT ADOPTION, PARTNER GROWTH, AND MEASURABLE BUSINESS IMPACT?\n\n\n\nThen Jobber might be the place for you. We’re looking for a Partner Marketing Manager to join our Product Marketing team and help shape and execute go-to-market programs across our technology and channel partner ecosystem.\n\nJobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!\n\nOur culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers https://www.youtube.com/watch?v=ahVf4AjYlh4.\n\n\n\nThe team:\n\nAt Jobber, we believe great software works better together. Small businesses rely on a growing ecosystem of tools to run and grow their businesses, and partnerships help connect those tools into a seamless customer experience.\n\nThe Partner Marketing function sits within Product Marketing and helps bring Jobber’s growing network of 1,000+ partners to market, including 100+ app integrations available through the Jobber App Marketplace, as well as franchise, referral, and association partners.\n\nThrough co-marketing and go-to-market programs, we help customers discover and adopt valuable partner solutions while driving integration adoption and partner-sourced growth.\n\n\n\nThe role:\n\nAs a Partner Marketing Manager at Jobber, you’ll own partner marketing programs that drive customer adoption, partner growth, and business impact across Jobber’s ecosystem.\n\nWhile you’ll support partner marketing across Jobber’s ecosystem, a significant focus today is growing awareness and adoption of integrations available through the Jobber App Marketplace. You’ll collaborate with partners such as Google, Zapier, Gusto, The Home Depot, and others to bring joint initiatives to market, while also supporting franchise, referral, and association partnerships that contribute to customer acquisition, partner-sourced growth, and ecosystem expansion.\n\nSuccess in this role means increasing integration adoption, driving partner-sourced revenue growth, and building scalable programs that strengthen Jobber’s partner ecosystem.\n\n\n\nThe Partner Marketing Manager will:\n\n - Develop and execute go-to-market strategies for partnership initiatives, including co-marketing campaigns, product launches, content, events, marketplace promotions, and demand generation programs.\n\n - Build and manage partner relationships, collaborating on joint marketing plans, co-marketing programs, and growth initiatives that create value for customers, partners, and Jobber.\n\n - Develop positioning, messaging, enablement resources, and go-to-market assets that clearly communicate the value of partner solutions and integrations.\n\n - Partner with teams across Product, Partnerships, Sales, Marketing, Enablement, and Design to bring partner initiatives to market and improve how customers discover and adopt partner solutions.\n\n - Gather customer, partner, competitive, and market insights to identify growth opportunities, inform strategy, and strengthen partner programs.\n\n - Own partner marketing performance metrics, including integration adoption, marketplace engagement, partner-sourced pipeline and revenue, and campaign performance, and use data to optimize programs and drive business impact.\n\n\n\nTo be successful you should have:\n\n - 4+ years of experience in partner marketing, product marketing, ecosystem marketing, or a related B2B SaaS go-to-market role.\n\n - Experience supporting go-to-market initiatives for technology integrations, platform ecosystems, app marketplaces, or strategic technology partnerships.\n\n - Proven track record of developing and executing co-marketing programs with external partners.\n\n - Strong positioning and messaging skills — you can translate integrations and partner solutions into clear, compelling customer value.\n\n - Experience building and executing integrated marketing campaigns across multiple channels.\n\n - Strong program management skills and the ability to manage multiple initiatives simultaneously.\n\n - Strong stakeholder and relationship management skills; you’re comfortable working cross-functionally and directly with external partners.\n\n - Excellent written and verbal communication skills.\n\n - Data-driven mindset — you use performance data and customer insights to guide decisions and improve outcomes.\n\n - Ability to work independently, stay organized, and move projects forward in a fast-paced environment.\n\n - Willingness to travel occasionally for partner events.\n\nNice to haves\n\n - Experience working at a SaaS platform where third-party integrations are a core part of the customer experience.\n\n - Experience supporting franchise networks, referral partner programs, associations, or other channel partnership models.\n\n - Familiarity with app marketplace ecosystems, partner portals, developer programs, or ecosystem growth strategies.\n\n - Experience with partner ecosystem tools (e.g. Crossbeam) and partner attribution methodologies.\n\n - Experience working in a fast-growing company.\n\n\n\nCompensation:\n\nAt Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $98,300, a midpoint of $115,700 and a maximum salary of $133,100, designed to show the progression from learning the ropes to truly excelling.\n\nWe design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.\n\nBase salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.\n\nWe believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!\n\n\n\nLocation:\n\nWe believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.\n\nWhat you can expect from Jobber:\n\n - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.\n\n - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.\n\n - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.\n\n - To work with a group of people who are humble, supportive, and give a sh*t about our customers.\n\nWe believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.\n\n\n\nA bit more about us:\n\nJob by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!"},{"id":"5c3b8b59-1b62-4981-b7b6-4d49298840b4","title":"Manager, Customer Analytics (Sales & Marketing)","department":"Strategy & Analytics","team":"Strategy & Analytics","employmentType":"FullTime","location":"Toronto","secondaryLocations":[{"location":"Vancouver","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}}},{"location":"Kitchener-Waterloo","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Kitchener-Waterloo"}}},{"location":"Edmonton","address":{"postalAddress":{"addressRegion":"Alberta","addressCountry":"Canada","addressLocality":"Edmonton"}}}],"publishedAt":"2026-08-31T14:22:49.476+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/jobber/5c3b8b59-1b62-4981-b7b6-4d49298840b4","applyUrl":"https://jobs.ashbyhq.com/jobber/5c3b8b59-1b62-4981-b7b6-4d49298840b4/application","descriptionHtml":"Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber, they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
The Team
Analytics sits within Jobber’s Strategy & Analytics department, Jobber’s internal consulting team and decision-support mechanism that connects data and business insight with the rest of the organization. Analytics is a central function that exists to drive business outcomes across Jobber’s ecosystem.
The Role
Jobber is looking for a Manager, Customer Analytics (Sales & Marketing) to lead the analytics function supporting our Marketing & Channels and Sales & Partnerships pods. Reporting to the Senior Manager, Customer Analytics, this leader will manage a team of analysts and partner closely with Directors, Senior Directors, and VPs across Demand Generation, Brand Marketing & Communications, Sales, Partnerships, MarketingOps, SalesOps, and Finance.
In this role, you will set the technical, methodological, and strategic direction for high-impact Sales and Marketing analytics. You will own the measurement infrastructure that helps Jobber connect acquisition investment to subscription revenue growth, understand marketing effectiveness, evaluate channel and partnership performance, and improve visibility into CAC, LTV, payback, sales efficiency, revenue funnel performance, and go-to-market ROI.
This role requires a leader who combines strong people leadership, hands-on technical depth, and deep Sales and Marketing domain expertise. You will build trusted relationships with senior leaders, raise the bar for analytical quality, and develop analysts who can translate rigorous measurement into better growth decisions.
You will also help Jobber advance Analytics 2.0 in practice by using self-serve analytics, automation, responsible AI, and agentic workflows to scale trusted decision support and create more capacity for strategic, high-judgment analytical work.
Team Leadership & Analytics Operating Model
Hire, onboard, lead, coach, and develop a high-performing team of analysts supporting Demand Generation, Brand Marketing & Communications, Sales, and Partnerships, setting clear expectations and building the team’s capabilities as Jobber’s Sales and Marketing analytics needs scale.
Establish a clear engagement and prioritization model for Sales and Marketing Analytics, creating scalable operating rhythms that balance strategic analysis, recurring reporting, cross-functional initiatives, self-serve enablement, and ad hoc stakeholder needs.
Build a culture of analytical excellence, high accountability, curiosity, strong QA, documentation, peer review, business ownership, and continuous improvement.
Partner with Analytics Engineering, BI, Data Science, Data Engineering, MarketingOps, and SalesOps to strengthen the data foundation, metric definitions, reporting infrastructure, and governed datasets that support Sales and Marketing decision-making.
Sales & Marketing Analytics Strategy
Lead the analytics roadmap across Jobber’s Marketing & Channels and Sales & Partnerships pods, ensuring the team is focused on the highest-impact opportunities across customer acquisition, demand generation, sales productivity, channel performance, partnership growth, and revenue efficiency.
Partner with Sales and Marketing leadership to define success metrics, identify growth opportunities, evaluate strategic bets, and translate ambiguous business questions into clear analytical approaches and actionable recommendations.
Help Jobber understand not just what is happening across the go-to-market funnel, but why it is happening, what it means, and what leaders should do next.
Performance Marketing, Demand Generation & Channel Measurement
Define and evolve Jobber’s marketing measurement framework across Marketing Mix Modelling (MMM), Multi-Touch Attribution (MTA), incrementality, experimentation, and forecasting, ensuring these methods work together as a unified system for decision-making rather than as siloed tools.
Lead the design and operationalization of advanced marketing measurement approaches, including MMM, MTA, incrementality testing, spend efficiency curves, saturation analysis, and diminishing returns modelling, connecting marketing and channel investment to subscription revenue, CAC, payback, LTV, pipeline quality, and long-term customer value.
Set standards for how analysts select, build, quality-assure, and interpret advanced measurement methods, including when to use MMM, MTA, incrementality testing, causal inference, forecasting, or simpler diagnostic approaches.
Partner with Performance Marketing, Demand Generation, Brand Marketing & Communications, Partnerships, Finance, and MarketingOps to evaluate spend efficiency, channel mix, conversion quality, saturation, diminishing returns, and budget allocation trade-offs, including scenario analysis ahead of planning cycles.
Sales, Partnerships & Revenue Funnel Analytics
Lead analytics that help Sales and Partnerships leaders understand funnel health, lead quality, conversion performance, rep and team productivity, pipeline creation, sales-assisted revenue, partner/referral performance, and opportunities to improve go-to-market efficiency.
Build frameworks, dashboards, models, and decision-support tools that help leaders monitor performance, diagnose issues, and make better planning, resourcing, and prioritization decisions.
Connect sales and marketing performance into a unified view of acquisition economics, helping Jobber understand how demand, channel mix, sales motion, and customer quality translate into durable revenue growth.
Executive Influence & Storytelling
Bring an analytical perspective to growth strategy, planning, investment decisions, and operating reviews with Directors, Senior Directors, VPs, and cross-functional leaders.
Translate complex analytical work into clear narratives, trade-offs, and recommendations that senior leaders can act on.
Analytics 2.0 & AI-Powered Decision Support
Contribute to Jobber’s Analytics 2.0 roadmap by identifying where AI, ML, automation, and agentic analytics can accelerate Sales and Marketing measurement, forecasting, diagnostics, storytelling, and self-serve decision support.
Partner with Analytics Engineering, BI, Data Science, and Data Engineering to operationalize AI-assisted workflows and analytics agents for anomaly detection, campaign diagnostics, forecasting, attribution, causal inference, narrative generation, documentation, and QA.
Champion governed self-serve analytics and trusted metrics so Sales and Marketing leaders can answer recurring performance questions without routing every request through an analyst, while preserving analytical quality and clear ownership.
Help analysts adopt AI responsibly, validating outputs, understanding limitations, documenting methods, and using automation to create more capacity for strategic modelling and business influence.
Sales & Marketing Analytics Expertise
Deep experience in Sales, Marketing, Growth, Revenue, Demand Generation, Performance Marketing, Channels, Partnerships, or GTM analytics, ideally in a high-growth SaaS or subscription business.
Strong understanding of customer acquisition economics, including CAC, LTV, payback period, funnel conversion, pipeline quality, channel performance, sales efficiency, partner/referral performance, and subscription revenue growth.
Deep, hands-on experience with marketing and GTM measurement approaches, including attribution, incrementality testing, experimentation, forecasting, budget allocation, and the practical limitations of each method.
Experience helping senior Sales and Marketing leaders define success metrics, evaluate performance, diagnose growth opportunities, and make better decisions across the go-to-market funnel.
Familiarity with marketing, sales, CRM, ad platform, lifecycle, partnerships, and revenue funnel data, including paid search, paid social, organic, referral, brand, partnerships, lifecycle marketing, and platform-specific measurement constraints from tools such as Google Ads, Meta, and programmatic ad platforms.
Hands-on experience building or significantly contributing to advanced marketing measurement approaches such as Marketing Mix Modelling, Multi-Touch Attribution, incrementality experiments, geo or matched-market tests, synthetic control, spend efficiency curves, or causal inference methods, with the judgment to evaluate, challenge, and improve vendor or platform-reported outputs.
Technical & Methodological Skills
Expert-level SQL skills, with the ability to work across complex data structures, build analytical datasets, and review analytical logic with confidence.
Strong hands-on analytical skills, including performance measurement, exploratory analysis, cohort analysis, impact evaluation, experimentation, forecasting, scenario analysis, segmentation, predictive modelling, and causal inference techniques such as difference-in-differences, synthetic control, propensity score matching, or regression discontinuity.
Strong proficiency in Python or R for modelling, automation, statistical analysis, and productionized analytics workflows; experience with MMM libraries or statistical modelling frameworks such as Robyn, Meridian, PyMC-Marketing, Bayesian modelling frameworks, or equivalent tools is a strong asset.
Strong statistical judgment, including comfort with confidence intervals, effect size estimation, variance, seasonality, bias, model uncertainty, and balancing analytical rigour with pragmatic business decision-making.
Experience with modern data stacks and BI tools such as dbt, Snowflake, Redshift, Looker, Tableau, or similar platforms, with a strong ability to build scalable, trusted reporting and decision-support assets.
Business & Leadership Skills
Proven experience as a people leader in analytics, with a strong track record of developing, coaching, and empowering high-performing analysts.
Strong strategic judgment, with the ability to shape priorities, influence senior leaders, and connect analytical work to company-level growth outcomes.
Experience owning an analytics roadmap in a fast-moving environment with competing stakeholder needs and high-impact business decisions.
Excellent stakeholder management skills, with the ability to build trust, clarify ambiguous asks, manage trade-offs, and influence Directors, Senior Directors, VPs, and cross-functional leaders through data-backed recommendations.
Exceptional communication and storytelling skills, with the ability to translate complex analysis, uncertainty, and trade-offs into clear executive-ready narratives.
Demonstrated ability to lead AI-assisted analytics adoption across a team, including identifying high-value use cases, setting QA and governance expectations, validating outputs, improving documentation, accelerating analysis, and helping analysts use AI to deliver better decision support without compromising quality.
You are a strategic analytics leader who can operate at multiple altitudes. You can zoom into technical details when needed, but you always connect the work back to business decisions and outcomes.
You are a strong people leader who creates clarity, raises the bar, and helps analysts do the best work of their careers.
You are proactive and resourceful. You do not wait to be handed perfectly formed questions; you identify the highest-value problems, frame the trade-offs, and guide stakeholders toward better decisions.
You are deeply curious about Sales and Marketing performance. You want to understand what drives acquisition, conversion, channel effectiveness, sales efficiency, partnership growth, and long-term customer value.
You hold a high bar for analytical quality and measurement rigour, while staying pragmatic about what is useful, deployable, and decision-relevant in a real business environment.
You communicate with clarity and confidence, especially when explaining uncertainty, trade-offs, and imperfect evidence to senior stakeholders.
You are comfortable making trade-offs visible. You know how to say yes to the highest-impact work while helping stakeholders understand what must be deprioritized.
You are excited by Analytics 2.0. You see emerging tools and operating models as ways to redesign how analytics teams deliver trusted, scalable decision support, not just as productivity shortcuts.
Location
We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.
Compensation
At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $151,200, a midpoint of $177,900, and a maximum salary of $204,500, designed to show the progression from learning the ropes to truly excelling.
We design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.
Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.
We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
","descriptionPlain":"ABOUT JOBBER\n\nJobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber, they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!\n\nOur culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers https://www.youtube.com/watch?v=EkfZmHrRLx4&list=PLoktA_D-2UEnxMLfCe93bANKXVXd2bdN8&index=24.\n\n\n\nThe Team\n\nAnalytics sits within Jobber’s Strategy & Analytics department, Jobber’s internal consulting team and decision-support mechanism that connects data and business insight with the rest of the organization. Analytics is a central function that exists to drive business outcomes across Jobber’s ecosystem.\n\n\n\nThe Role\n\nJobber is looking for a Manager, Customer Analytics (Sales & Marketing) to lead the analytics function supporting our Marketing & Channels and Sales & Partnerships pods. Reporting to the Senior Manager, Customer Analytics, this leader will manage a team of analysts and partner closely with Directors, Senior Directors, and VPs across Demand Generation, Brand Marketing & Communications, Sales, Partnerships, MarketingOps, SalesOps, and Finance.\n\nIn this role, you will set the technical, methodological, and strategic direction for high-impact Sales and Marketing analytics. You will own the measurement infrastructure that helps Jobber connect acquisition investment to subscription revenue growth, understand marketing effectiveness, evaluate channel and partnership performance, and improve visibility into CAC, LTV, payback, sales efficiency, revenue funnel performance, and go-to-market ROI.\n\nThis role requires a leader who combines strong people leadership, hands-on technical depth, and deep Sales and Marketing domain expertise. You will build trusted relationships with senior leaders, raise the bar for analytical quality, and develop analysts who can translate rigorous measurement into better growth decisions.\n\nYou will also help Jobber advance Analytics 2.0 in practice by using self-serve analytics, automation, responsible AI, and agentic workflows to scale trusted decision support and create more capacity for strategic, high-judgment analytical work.\n\n\n\n \n\n\nWHAT YOU'LL OWN\n\nTeam Leadership & Analytics Operating Model\n\n - Hire, onboard, lead, coach, and develop a high-performing team of analysts supporting Demand Generation, Brand Marketing & Communications, Sales, and Partnerships, setting clear expectations and building the team’s capabilities as Jobber’s Sales and Marketing analytics needs scale.\n\n - Establish a clear engagement and prioritization model for Sales and Marketing Analytics, creating scalable operating rhythms that balance strategic analysis, recurring reporting, cross-functional initiatives, self-serve enablement, and ad hoc stakeholder needs.\n\n - Build a culture of analytical excellence, high accountability, curiosity, strong QA, documentation, peer review, business ownership, and continuous improvement.\n\n - Partner with Analytics Engineering, BI, Data Science, Data Engineering, MarketingOps, and SalesOps to strengthen the data foundation, metric definitions, reporting infrastructure, and governed datasets that support Sales and Marketing decision-making.\n\nSales & Marketing Analytics Strategy\n\n - Lead the analytics roadmap across Jobber’s Marketing & Channels and Sales & Partnerships pods, ensuring the team is focused on the highest-impact opportunities across customer acquisition, demand generation, sales productivity, channel performance, partnership growth, and revenue efficiency.\n\n - Partner with Sales and Marketing leadership to define success metrics, identify growth opportunities, evaluate strategic bets, and translate ambiguous business questions into clear analytical approaches and actionable recommendations.\n\n - Help Jobber understand not just what is happening across the go-to-market funnel, but why it is happening, what it means, and what leaders should do next.\n\nPerformance Marketing, Demand Generation & Channel Measurement\n\n - Define and evolve Jobber’s marketing measurement framework across Marketing Mix Modelling (MMM), Multi-Touch Attribution (MTA), incrementality, experimentation, and forecasting, ensuring these methods work together as a unified system for decision-making rather than as siloed tools.\n\n - Lead the design and operationalization of advanced marketing measurement approaches, including MMM, MTA, incrementality testing, spend efficiency curves, saturation analysis, and diminishing returns modelling, connecting marketing and channel investment to subscription revenue, CAC, payback, LTV, pipeline quality, and long-term customer value.\n\n - Set standards for how analysts select, build, quality-assure, and interpret advanced measurement methods, including when to use MMM, MTA, incrementality testing, causal inference, forecasting, or simpler diagnostic approaches.\n\n - Partner with Performance Marketing, Demand Generation, Brand Marketing & Communications, Partnerships, Finance, and MarketingOps to evaluate spend efficiency, channel mix, conversion quality, saturation, diminishing returns, and budget allocation trade-offs, including scenario analysis ahead of planning cycles.\n\nSales, Partnerships & Revenue Funnel Analytics\n\n - Lead analytics that help Sales and Partnerships leaders understand funnel health, lead quality, conversion performance, rep and team productivity, pipeline creation, sales-assisted revenue, partner/referral performance, and opportunities to improve go-to-market efficiency.\n\n - Build frameworks, dashboards, models, and decision-support tools that help leaders monitor performance, diagnose issues, and make better planning, resourcing, and prioritization decisions.\n\n - Connect sales and marketing performance into a unified view of acquisition economics, helping Jobber understand how demand, channel mix, sales motion, and customer quality translate into durable revenue growth.\n\nExecutive Influence & Storytelling\n\n - Bring an analytical perspective to growth strategy, planning, investment decisions, and operating reviews with Directors, Senior Directors, VPs, and cross-functional leaders.\n\n - Translate complex analytical work into clear narratives, trade-offs, and recommendations that senior leaders can act on.\n\nAnalytics 2.0 & AI-Powered Decision Support\n\n - Contribute to Jobber’s Analytics 2.0 roadmap by identifying where AI, ML, automation, and agentic analytics can accelerate Sales and Marketing measurement, forecasting, diagnostics, storytelling, and self-serve decision support.\n\n - Partner with Analytics Engineering, BI, Data Science, and Data Engineering to operationalize AI-assisted workflows and analytics agents for anomaly detection, campaign diagnostics, forecasting, attribution, causal inference, narrative generation, documentation, and QA.\n\n - Champion governed self-serve analytics and trusted metrics so Sales and Marketing leaders can answer recurring performance questions without routing every request through an analyst, while preserving analytical quality and clear ownership.\n\n - Help analysts adopt AI responsibly, validating outputs, understanding limitations, documenting methods, and using automation to create more capacity for strategic modelling and business influence.\n\n \n\n\nWHAT YOU BRING\n\nSales & Marketing Analytics Expertise\n\n - Deep experience in Sales, Marketing, Growth, Revenue, Demand Generation, Performance Marketing, Channels, Partnerships, or GTM analytics, ideally in a high-growth SaaS or subscription business.\n\n - Strong understanding of customer acquisition economics, including CAC, LTV, payback period, funnel conversion, pipeline quality, channel performance, sales efficiency, partner/referral performance, and subscription revenue growth.\n\n - Deep, hands-on experience with marketing and GTM measurement approaches, including attribution, incrementality testing, experimentation, forecasting, budget allocation, and the practical limitations of each method.\n\n - Experience helping senior Sales and Marketing leaders define success metrics, evaluate performance, diagnose growth opportunities, and make better decisions across the go-to-market funnel.\n\n - Familiarity with marketing, sales, CRM, ad platform, lifecycle, partnerships, and revenue funnel data, including paid search, paid social, organic, referral, brand, partnerships, lifecycle marketing, and platform-specific measurement constraints from tools such as Google Ads, Meta, and programmatic ad platforms.\n\n - Hands-on experience building or significantly contributing to advanced marketing measurement approaches such as Marketing Mix Modelling, Multi-Touch Attribution, incrementality experiments, geo or matched-market tests, synthetic control, spend efficiency curves, or causal inference methods, with the judgment to evaluate, challenge, and improve vendor or platform-reported outputs.\n\nTechnical & Methodological Skills\n\n - Expert-level SQL skills, with the ability to work across complex data structures, build analytical datasets, and review analytical logic with confidence.\n\n - Strong hands-on analytical skills, including performance measurement, exploratory analysis, cohort analysis, impact evaluation, experimentation, forecasting, scenario analysis, segmentation, predictive modelling, and causal inference techniques such as difference-in-differences, synthetic control, propensity score matching, or regression discontinuity.\n\n - Strong proficiency in Python or R for modelling, automation, statistical analysis, and productionized analytics workflows; experience with MMM libraries or statistical modelling frameworks such as Robyn, Meridian, PyMC-Marketing, Bayesian modelling frameworks, or equivalent tools is a strong asset.\n\n - Strong statistical judgment, including comfort with confidence intervals, effect size estimation, variance, seasonality, bias, model uncertainty, and balancing analytical rigour with pragmatic business decision-making.\n\n - Experience with modern data stacks and BI tools such as dbt, Snowflake, Redshift, Looker, Tableau, or similar platforms, with a strong ability to build scalable, trusted reporting and decision-support assets.\n\nBusiness & Leadership Skills\n\n - Proven experience as a people leader in analytics, with a strong track record of developing, coaching, and empowering high-performing analysts.\n\n - Strong strategic judgment, with the ability to shape priorities, influence senior leaders, and connect analytical work to company-level growth outcomes.\n\n - Experience owning an analytics roadmap in a fast-moving environment with competing stakeholder needs and high-impact business decisions.\n\n - Excellent stakeholder management skills, with the ability to build trust, clarify ambiguous asks, manage trade-offs, and influence Directors, Senior Directors, VPs, and cross-functional leaders through data-backed recommendations.\n\n - Exceptional communication and storytelling skills, with the ability to translate complex analysis, uncertainty, and trade-offs into clear executive-ready narratives.\n\n - Demonstrated ability to lead AI-assisted analytics adoption across a team, including identifying high-value use cases, setting QA and governance expectations, validating outputs, improving documentation, accelerating analysis, and helping analysts use AI to deliver better decision support without compromising quality.\n\n \n\n\nWHO YOU ARE\n\n - You are a strategic analytics leader who can operate at multiple altitudes. You can zoom into technical details when needed, but you always connect the work back to business decisions and outcomes.\n\n - You are a strong people leader who creates clarity, raises the bar, and helps analysts do the best work of their careers.\n\n - You are proactive and resourceful. You do not wait to be handed perfectly formed questions; you identify the highest-value problems, frame the trade-offs, and guide stakeholders toward better decisions.\n\n - You are deeply curious about Sales and Marketing performance. You want to understand what drives acquisition, conversion, channel effectiveness, sales efficiency, partnership growth, and long-term customer value.\n\n - You hold a high bar for analytical quality and measurement rigour, while staying pragmatic about what is useful, deployable, and decision-relevant in a real business environment.\n\n - You communicate with clarity and confidence, especially when explaining uncertainty, trade-offs, and imperfect evidence to senior stakeholders.\n\n - You are comfortable making trade-offs visible. You know how to say yes to the highest-impact work while helping stakeholders understand what must be deprioritized.\n\n - You are excited by Analytics 2.0. You see emerging tools and operating models as ways to redesign how analytics teams deliver trusted, scalable decision support, not just as productivity shortcuts.\n\n\n\nLocation\n\nWe believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.\n\n\n\nCompensation\n\nAt Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $151,200, a midpoint of $177,900, and a maximum salary of $204,500, designed to show the progression from learning the ropes to truly excelling.\n\nWe design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.\n\nBase salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.\n\nWe believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!\n\nWhat you can expect from Jobber:\n\n - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.\n\n - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.\n\n - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.\n\n - To work with a group of people who are humble, supportive, and give a sh*t about our customers.\n\nWe believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.\n\n\n\nA bit more about us:\n\nJob by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!"},{"id":"a13f640f-5414-4311-845a-8e4486228c5c","title":"Product Support Specialist ","department":"Success","team":"Success","employmentType":"FullTime","location":"Edmonton","secondaryLocations":[{"location":"Vancouver","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}}},{"location":"Toronto","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}}}],"publishedAt":"2026-08-31T15:50:38.233+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Alberta","addressCountry":"Canada","addressLocality":"Edmonton"}},"jobUrl":"https://jobs.ashbyhq.com/jobber/a13f640f-5414-4311-845a-8e4486228c5c","applyUrl":"https://jobs.ashbyhq.com/jobber/a13f640f-5414-4311-845a-8e4486228c5c/application","descriptionHtml":"Then you should consider joining Jobber! We’re looking for a Product Support Specialist to be part of our Customer Success department. This posting is for future opportunities on the team.
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
The team:
If our company values were a department, they would be the Customer Success department; they are humble, supportive, and truly give a sh*t about making sure our customers are successful in Jobber. This group is one that cares about authentic interactions, empowering our customers, and providing top tier customer service.
The role:
Our Product Support Specialists are the foundation to Jobber’s success. We have a strong focus on our customer, and this role will work with our hundreds of thousands of users to provide an award winning level of customer service. This is a dynamic, fast-paced contact centre environment—using live chat, phone or email, you will assist users in understanding the newest features, help with functionality and custom workflows, problem solve issues, or accept feedback. This role directly impacts the lives of our entrepreneurs who rely on Jobber to run their businesses, which is a responsibility we don’t take lightly.
The Product Support Specialist will:
Respond to inquiries that encompass the entire Jobber ecosystem from new and existing customers through live chat, phone, or email.
Troubleshoot issues or problem solve questions that customers may have about a feature, bug, or work flow.
Maintain high channel productivity across our different mediums.
Be a liaison for customer feedback to product and technical teams.
Build a knowledge base of FAQ’s and document all feedback and recommendations from our customers, ensuring the integrity of that data to help shape future decisions.
To be successful, you should:
Have 1 year of contact centre experience, preferred.
Be agile and adaptable to solve problems quickly. We’re growing fast and things are changing every day - both in our product and in our process. You need to be invigorated by this type of environment and be excited by a new challenge.
Be empathetic to our customers' journeys. Our biggest priority is to support our customers, so you need to be comfortable and confident diving into their issues and fill in your own knowledge gaps to better support them.
Be clear and effective in interactions with our customers over the phone. You should be confident in your verbal communication skills, being able to articulate information concisely and with a friendly demeanor will be crucial in addressing customer needs and resolving issues promptly.
Be able to craft professional and empathetic responses to customer inquiries via email and chat. Attention to detail and clarity in your writing will ensure our customers receive accurate and helpful information in every interaction.
Be curious. Asking questions and probing is essential in this role, and the key to being able to provide great customer service.
Be incredibly reliable for our customers and the rest of the success team. Being supportive is one of our company values, so showing up for your team and customers is number one.
Be resilient in the face of adversity. Not every problem will be simple to solve and not every customer interaction will be a positive one. Being able to overcome those moments and learn from them for next time is key.
Be confident with technology. You should be able to touch type to help you get through high-volume chats and be very comfortable navigating cloud-based software.
Please note: There are multiple different shifts for this team, in the application form you will select all the shifts you are open to:
Monday to Friday 5am-2pm MT (7am-4pm ET)
Monday to Friday 6am-3pm MT (8am-5pm ET)
Monday to Friday 7am-4pm MT (9am-6pm ET)
Monday to Friday 8am-5pm MT (10am-7pm ET)
Monday to Friday 9am-6pm MT (11am-8pm ET)
Monday to Friday 10am-7pm MT (12pm-9pm ET).
Monday to Friday 11am-8pm MT (1pm-10pm ET).
Location:
We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.
Compensation:
At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $50,000, a midpoint of $58,800, and a maximum salary of $67,600, designed to show the progression from learning the ropes to truly excelling.
We design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers between the minimum to the midpoint reflect strong potential with transferable work experience. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.
Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.
We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!
The Interview Process:
Step 1: We’ll review your application! The candidates whose customer service experience aligns with the role will be moved forward in the process. We're looking for problem solvers, and people used to working in a fast-paced and multi-tasking environment. Make sure to highlight this one your application!
Step 2: AI interview! Candidates moving forward will receive a link to complete a brief, AI interview through Metaview.
Step 3: Initial convo with TA! A member of Talent Attraction will reach out to you for a first conversation. We want you to share your unique story and experience, and see how you’ll help drive us forward. This is also a great opportunity to ask questions about Jobber and the role!
Step 4: Team Interviews! You’ll have two interviews with your potential team leader and peers to dig into your previous experience and performance, as well as to see your skill set in action in a Customer Support role play. We’re constantly raising our bar and excited to see what you can bring to Jobber.
Step 5: Offer!
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
","descriptionPlain":"DOES YOUR DEFINITION OF SUCCESS MEAN EMPOWERING OTHERS?\n\nThen you should consider joining Jobber! We’re looking for a Product Support Specialist to be part of our Customer Success department. This posting is for future opportunities on the team.\n\nJobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! \n\nOur culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers https://www.youtube.com/watch?v=EkfZmHrRLx4&list=PLoktA_D-2UEnxMLfCe93bANKXVXd2bdN8&index=24.\n\nThe team:\n\nIf our company values were a department, they would be the Customer Success department; they are humble, supportive, and truly give a sh*t about making sure our customers are successful in Jobber. This group is one that cares about authentic interactions, empowering our customers, and providing top tier customer service. \n\nThe role:\n\nOur Product Support Specialists are the foundation to Jobber’s success. We have a strong focus on our customer, and this role will work with our hundreds of thousands of users to provide an award winning level of customer service. This is a dynamic, fast-paced contact centre environment—using live chat, phone or email, you will assist users in understanding the newest features, help with functionality and custom workflows, problem solve issues, or accept feedback. This role directly impacts the lives of our entrepreneurs who rely on Jobber to run their businesses, which is a responsibility we don’t take lightly. \n\nThe Product Support Specialist will:\n\n - Respond to inquiries that encompass the entire Jobber ecosystem from new and existing customers through live chat, phone, or email.\n\n - Troubleshoot issues or problem solve questions that customers may have about a feature, bug, or work flow. \n\n - Maintain high channel productivity across our different mediums.\n\n - Be a liaison for customer feedback to product and technical teams.\n\n - Build a knowledge base of FAQ’s and document all feedback and recommendations from our customers, ensuring the integrity of that data to help shape future decisions.\n\nTo be successful, you should:\n\n - Have 1 year of contact centre experience, preferred.\n\n - Be agile and adaptable to solve problems quickly. We’re growing fast and things are changing every day - both in our product and in our process. You need to be invigorated by this type of environment and be excited by a new challenge.\n\n - Be empathetic to our customers' journeys. Our biggest priority is to support our customers, so you need to be comfortable and confident diving into their issues and fill in your own knowledge gaps to better support them.\n\n - Be clear and effective in interactions with our customers over the phone. You should be confident in your verbal communication skills, being able to articulate information concisely and with a friendly demeanor will be crucial in addressing customer needs and resolving issues promptly.\n\n - Be able to craft professional and empathetic responses to customer inquiries via email and chat. Attention to detail and clarity in your writing will ensure our customers receive accurate and helpful information in every interaction.\n\n - Be curious. Asking questions and probing is essential in this role, and the key to being able to provide great customer service.\n\n - Be incredibly reliable for our customers and the rest of the success team. Being supportive is one of our company values, so showing up for your team and customers is number one. \n\n - Be resilient in the face of adversity. Not every problem will be simple to solve and not every customer interaction will be a positive one. Being able to overcome those moments and learn from them for next time is key. \n\n - Be confident with technology. You should be able to touch type to help you get through high-volume chats and be very comfortable navigating cloud-based software.\n\nPlease note: There are multiple different shifts for this team, in the application form you will select all the shifts you are open to:\n\n - Monday to Friday 5am-2pm MT (7am-4pm ET)\n\n - Monday to Friday 6am-3pm MT (8am-5pm ET)\n\n - Monday to Friday 7am-4pm MT (9am-6pm ET)\n\n - Monday to Friday 8am-5pm MT (10am-7pm ET)\n\n - Monday to Friday 9am-6pm MT (11am-8pm ET)\n\n - Monday to Friday 10am-7pm MT (12pm-9pm ET).\n\n - Monday to Friday 11am-8pm MT (1pm-10pm ET).\n\nLocation:\n\nWe believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.\n\nCompensation:\n\nAt Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $50,000, a midpoint of $58,800, and a maximum salary of $67,600, designed to show the progression from learning the ropes to truly excelling.\n\nWe design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers between the minimum to the midpoint reflect strong potential with transferable work experience. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.\n\nBase salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.\n\nWe believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!\n\n\n\nThe Interview Process: \n\nStep 1: We’ll review your application! The candidates whose customer service experience aligns with the role will be moved forward in the process. We're looking for problem solvers, and people used to working in a fast-paced and multi-tasking environment. Make sure to highlight this one your application! \n\nStep 2: AI interview! Candidates moving forward will receive a link to complete a brief, AI interview through Metaview.\n\nStep 3: Initial convo with TA! A member of Talent Attraction will reach out to you for a first conversation. We want you to share your unique story and experience, and see how you’ll help drive us forward. This is also a great opportunity to ask questions about Jobber and the role! \n\nStep 4: Team Interviews! You’ll have two interviews with your potential team leader and peers to dig into your previous experience and performance, as well as to see your skill set in action in a Customer Support role play. We’re constantly raising our bar and excited to see what you can bring to Jobber.\n\nStep 5: Offer!\n\nWhat you can expect from Jobber:\n\n - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.\n\n - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.\n\n - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.\n\n - To work with a group of people who are humble, supportive, and give a sh*t about our customers.\n\nWe believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.\n\n\n\nA bit more about us:\n\nJob by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!"},{"id":"930d105c-fca9-4b12-9996-3f4e56b1de19","title":"Sales Development Representative","department":"Sales","team":"Sales","employmentType":"FullTime","location":"Edmonton","secondaryLocations":[{"location":"Vancouver","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}}},{"location":"Kitchener-Waterloo","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Kitchener-Waterloo"}}},{"location":"Toronto","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}}}],"publishedAt":"2026-08-31T16:01:50.133+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Alberta","addressCountry":"Canada","addressLocality":"Edmonton"}},"jobUrl":"https://jobs.ashbyhq.com/jobber/930d105c-fca9-4b12-9996-3f4e56b1de19","applyUrl":"https://jobs.ashbyhq.com/jobber/930d105c-fca9-4b12-9996-3f4e56b1de19/application","descriptionHtml":"Then Jobber might be the place for you! We’re looking for a Sales Development Representative (SDR) to join our Sales team!
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
The team:
Our Sales team gains an understanding of who our customers are, what their businesses do, and how Jobber can help them succeed, to turn leads into advocates.
This team is one that celebrates the wins, motivates each other over the losses, and challenges each other to do better every day. You’ll have regular 1:1’s with your manager which focus on performance, coaching, and long-term development, with consistent feedback on how you can continue to grow. This is a target based role where you will be working towards achieving daily and monthly KPIs, and have the opportunity to compete in both monthly and quarterly contests (Spifs).
The role:
Reporting to a Manager, Sales Development, the Sales Development Representative (SDR) is often the first touch point for potential customers, so making a good impression is paramount. You'll be qualifying leads of businesses that started a trial of our software to better understand whether we are able to help and support their business. It's important that you are able to generate excitement and build value for the next step of them speaking with the Account Executives who will champion the relationship.
The Sales Development Representative (SDR) will:
Connect with potential customers through a variety of inputs (phone, text, email).
Work with members of the Account Executive (AE) team to provide the best customer experience and exposure to the Jobber product.
Be open to giving and receiving feedback on a consistent basis to grow yourself and those around you.
Track key information in Salesforce for follow-up and analytics.
Have dedicated time to participate in learning opportunities and self-guided work to further your sales skills and development.
To be successful, you should have:
Previous success in sales. If you were a top performer in selling cell phones, electronics, or other tech, or a retail star - this position is for you.
To be a self-starter. The SDR will likely dial over 100 calls per day to effectively support the sales process. We need someone who is energized by moving fast, not depleted by it.
To be incredibly driven and tenacious. In sales, not every customer will say yes or be interested in what you have to say. We need you to dust off your jeans and get right back in the saddle...quickly.
To collaborate. The SDR must establish strong relationships quickly and work with the Sales team to understand what is and isn’t working.
To be adaptable. We’re an agile company and we need people who are able to pivot and change directions when required.
To be a strong and confident communicator. You have the ability to actively listen and converse with our customers, and get a true understanding of who they are and what they need.
Please note: To best help our customers, we're looking to make sure we have coverage across all our hours and days we're open, which is Monday to Thursday from 6 am MT to 8 pm MT, then Fridays to Sunday from 6 am MT to 6 pm MT. This role will require a non-standard shift of either:
Monday to Friday late shift (1pm-10pm ET / 11am -8pm MT / 10am-7pm PT)
Compensation:
At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This opportunity has a fixed compensation structure, meaning all employees come in at the exact same rate. It includes a base salary of $46,300 and a commission of $15,000, for an On-Target Earnings (OTE) of $61,300. Our commission structure is uncapped and paid out monthly, meaning there is potential to earn beyond the stated OTE.
This OTE is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. As well, this role has clearly defined growth opportunities to deepen expertise, explore new roles, or step into leadership. You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.
If you have any questions about our compensation approach, we encourage open conversations throughout the hiring process!
The Interview Process:
Step 1: We’ll review your application! The candidates whose customer service experience aligns with the role will be moved forward in the process. We're looking for problem solvers, and people used to working in a fast-paced and multi-tasking environment. Make sure to highlight this one your application!
Step 2: AI interview! Candidates moving forward will receive a link to complete a brief, AI interview through Metaview.
Step 3: Initial convo with TA! A member of Talent Attraction will reach out to you for a first conversation. We want you to share your unique story and experience, and see how you’ll help drive us forward. This is also a great opportunity to ask questions about Jobber and the role!
Step 4: Team Interviews! You’ll have two interviews with your potential team leader and peers to dig into your previous experience and performance, as well as to see your skill set in action in a Customer Support role play. We’re constantly raising our bar and excited to see what you can bring to Jobber.
Step 5: Offer!
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
","descriptionPlain":"ARE YOU THE KIND OF PERSON WHO MAKES A GREAT FIRST IMPRESSION? \n\nThen Jobber might be the place for you! We’re looking for a Sales Development Representative (SDR) to join our Sales team!\n\nJobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! \n\nOur culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers https://www.youtube.com/watch?v=EkfZmHrRLx4&list=PLoktA_D-2UEnxMLfCe93bANKXVXd2bdN8&index=24.\n\nThe team:\n\nOur Sales team gains an understanding of who our customers are, what their businesses do, and how Jobber can help them succeed, to turn leads into advocates.\n\nThis team is one that celebrates the wins, motivates each other over the losses, and challenges each other to do better every day. You’ll have regular 1:1’s with your manager which focus on performance, coaching, and long-term development, with consistent feedback on how you can continue to grow. This is a target based role where you will be working towards achieving daily and monthly KPIs, and have the opportunity to compete in both monthly and quarterly contests (Spifs).\n\nThe role:\n\nReporting to a Manager, Sales Development, the Sales Development Representative (SDR) is often the first touch point for potential customers, so making a good impression is paramount. You'll be qualifying leads of businesses that started a trial of our software to better understand whether we are able to help and support their business. It's important that you are able to generate excitement and build value for the next step of them speaking with the Account Executives who will champion the relationship. \n\nThe Sales Development Representative (SDR) will:\n\n - Connect with potential customers through a variety of inputs (phone, text, email).\n\n - Work with members of the Account Executive (AE) team to provide the best customer experience and exposure to the Jobber product.\n\n - Be open to giving and receiving feedback on a consistent basis to grow yourself and those around you.\n\n - Track key information in Salesforce for follow-up and analytics.\n\n - Have dedicated time to participate in learning opportunities and self-guided work to further your sales skills and development.\n\nTo be successful, you should have:\n\n - Previous success in sales. If you were a top performer in selling cell phones, electronics, or other tech, or a retail star - this position is for you.\n\n - To be a self-starter. The SDR will likely dial over 100 calls per day to effectively support the sales process. We need someone who is energized by moving fast, not depleted by it.\n\n - To be incredibly driven and tenacious. In sales, not every customer will say yes or be interested in what you have to say. We need you to dust off your jeans and get right back in the saddle...quickly.\n\n - To collaborate. The SDR must establish strong relationships quickly and work with the Sales team to understand what is and isn’t working.\n\n - To be adaptable. We’re an agile company and we need people who are able to pivot and change directions when required.\n\n - To be a strong and confident communicator. You have the ability to actively listen and converse with our customers, and get a true understanding of who they are and what they need.\n\nPlease note: To best help our customers, we're looking to make sure we have coverage across all our hours and days we're open, which is Monday to Thursday from 6 am MT to 8 pm MT, then Fridays to Sunday from 6 am MT to 6 pm MT. This role will require a non-standard shift of either:\n\n - Monday to Friday late shift (1pm-10pm ET / 11am -8pm MT / 10am-7pm PT)\n\nCompensation:\n\nAt Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This opportunity has a fixed compensation structure, meaning all employees come in at the exact same rate. It includes a base salary of $46,300 and a commission of $15,000, for an On-Target Earnings (OTE) of $61,300. Our commission structure is uncapped and paid out monthly, meaning there is potential to earn beyond the stated OTE. \n\nThis OTE is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. As well, this role has clearly defined growth opportunities to deepen expertise, explore new roles, or step into leadership. You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.\n\nIf you have any questions about our compensation approach, we encourage open conversations throughout the hiring process!\n\nThe Interview Process:\n\nStep 1: We’ll review your application! The candidates whose customer service experience aligns with the role will be moved forward in the process. We're looking for problem solvers, and people used to working in a fast-paced and multi-tasking environment. Make sure to highlight this one your application! \n\nStep 2: AI interview! Candidates moving forward will receive a link to complete a brief, AI interview through Metaview.\n\nStep 3: Initial convo with TA! A member of Talent Attraction will reach out to you for a first conversation. We want you to share your unique story and experience, and see how you’ll help drive us forward. This is also a great opportunity to ask questions about Jobber and the role! \n\nStep 4: Team Interviews! You’ll have two interviews with your potential team leader and peers to dig into your previous experience and performance, as well as to see your skill set in action in a Customer Support role play. We’re constantly raising our bar and excited to see what you can bring to Jobber.\n\nStep 5: Offer!\n\nWhat you can expect from Jobber:\n\n - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.\n\n - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.\n\n - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.\n\n - To work with a group of people who are humble, supportive, and give a sh*t about our customers.\n\nWe believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.\n\n\n\nA bit more about us:\n\nJob by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!"},{"id":"69f260d9-a2e6-4a0d-8c1d-4f9ec636bbdd","title":"Principal Software Engineer","department":"Product Engineering","team":"Product Engineering","employmentType":"FullTime","location":"Remote","secondaryLocations":[{"location":"Vancouver","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}}},{"location":"Kitchener-Waterloo","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Kitchener-Waterloo"}}},{"location":"Edmonton","address":{"postalAddress":{"addressRegion":"Alberta","addressCountry":"Canada","addressLocality":"Edmonton"}}},{"location":"Toronto","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}}}],"publishedAt":"2026-09-01T20:37:09.212+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Canada"}},"jobUrl":"https://jobs.ashbyhq.com/jobber/69f260d9-a2e6-4a0d-8c1d-4f9ec636bbdd","applyUrl":"https://jobs.ashbyhq.com/jobber/69f260d9-a2e6-4a0d-8c1d-4f9ec636bbdd/application","descriptionHtml":"Then Jobber might be the place for you! We’re looking for a Principal Software Engineer to be part of our Software Engineering team.
At Jobber, we don’t just build a product - we work on real problems that help people in small businesses to become successful. We are inspired by our company values: be humble, be supportive and give a shit, which are not just said, but are lived. We work in a collaborative environment where teams make decisions with autonomy and contribute directly to shaping the company’s future. We release early and often while dedicating time to address technical debt. We believe in getting instant feedback from our customers and leveraging that to make their lives easier.
We help employees grow professionally; we have a ton of onboarding resources, tutorials, hackathons and buddies to support learnings and provide opportunities to innovate. We have a range of experience levels on teams which allow for mentor/mentee opportunities. Leaders at Jobber work with empathy and support employees to build a healthy work-life harmony. Bring your dedication and passion to this job to fulfill your goals.
The team:
Our Software Engineering team is central to the success of Jobber - focused on creating software that delivers value to tens of thousands of users around the world. The Foundations group is responsible for the core technologies that all our users interact with every day: the mobile app, our web app, and the design system.
Within Foundations, three teams build what every other Jobber team ships on. UX Foundations owns Atlantis, our design system for web and mobile. The Web and Mobile Platform teams own the things feature teams shouldn't have to think about: builds and releases, third-party SDKs, performance, observability, and the migrations that keep our stack current. Recent work includes migrating our web app from Rails views to a React single-page app, shipping over-the-air updates for the mobile app, and building offline support for field workers on poor connections.
The role:
Reporting to a Senior Manager, Software Engineering, the Principal Software Engineer drives platform strategy and untangles the problems no single team owns. You notice what we should be doing before it lands on anyone's roadmap, make the case to leadership, and hand a working prototype to a team that can run with it. Nobody hands you a backlog.
Problems on our plate right now: extending offline support from a handful of screens into an architecture the whole mobile app can rely on, replacing third-party end-to-end testing with an in-house system, migrating the mobile app to Expo, and scaling agentic development through Amplify, our in-house AI engineering platform. Your first priority area will likely be mobile, but your influence spans all of engineering. Surfacing the problems we haven't found yet is part of a Principal Engineer's scope.
The Principal Software Engineer will:
Understand how and why our customers work the way they do, so you can design the platform they'll need next and the roadmap to get there
Stay ahead of the industry: research emerging technologies, prototype new approaches, and write design documents and findings that shape direction before work hits the roadmap
Own the technical decisions behind org-wide initiatives, documenting trade-offs and rationale, and see them through from proposal to adoption
Deliver high quality, well-structured code and raise the bar for everyone around you through mentorship and example
Build with agentic AI tools as a core part of your workflow, and push Amplify and our AI engineering practices forward for the whole organization
Break down complex technical problems for leadership, product, and engineers, each in the language they need
To be successful, you should have:
A track record of driving technical initiatives across multiple teams: spotting the problem, winning support from leadership and peers, and landing an outcome the organization still benefits from
Deep technical judgment you can demonstrate on demand, from architecture and trade-off decisions down to the details of the code
Strong front-end experience, particularly with React and TypeScript
Hands-on fluency with AI coding tools such as Claude Code, Cursor, Codex, or Copilot: you plan and delegate work to agents, verify what comes back, and refine your setup so the next task gets easier, for yourself and for others
Clear technical writing (RFCs, design documents, architecture decision records) that gets teams aligned without a meeting
Experience growing senior engineers through deliberate mentorship
It would be really great (but not a deal-breaker) if you had:
Production mobile experience, ideally React Native, or native iOS/Android depth you could bring to a React Native codebase quickly
Experience with GraphQL or Ruby on Rails in production
Please note: All interviews are currently being conducted virtually – via phone or video.
What you can expect from Jobber:
Having been named one of the best places to work in Canada by Great Place to Work, we walk the talk. Here are just some of the great things you can expect from us:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, RRSP matching, and stock options.
A dedicated Learning and Development function, including Development Coach, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential.
Support for your breaks: from three weeks vacation to rest and recharge, your birthday off, and parental leave top-ups to support your growing family.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
Location:
Canada - Remote
Compensation:
At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This role has a minimum annual salary of $196,300 CAD, a midpoint of $230,900 CAD, and a maximum salary of $265,600 CAD, designed to reflect the progression from learning the ropes to truly excelling.
We design our compensation to reflect each new hire's skills, experience, and the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual's current capabilities and their opportunity for future growth.
Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You'll have access to a dedicated talent development program that includes career coaching and opportunities for career development. We believe in transparency and open conversations about compensation. If you have any questions about our approach, we're happy to discuss them throughout the hiring process!
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
","descriptionPlain":"DO YOU WANT TO DEVELOP MORE THAN JUST A PRODUCT, WHILE LEADING DEV TEAMS TO VICTORY? DO YOU WANT TO LAYER AI INTO WORKFLOWS TO MAKE ENGINEER’S LIVES BETTER AND SAAS PRODUCTS STRONGER?\n\nThen Jobber might be the place for you! We’re looking for a Principal Software Engineer to be part of our Software Engineering team.\n\nAt Jobber, we don’t just build a product - we work on real problems that help people in small businesses to become successful. We are inspired by our company values: be humble, be supportive and give a shit, which are not just said, but are lived. We work in a collaborative environment where teams make decisions with autonomy and contribute directly to shaping the company’s future. We release early and often while dedicating time to address technical debt. We believe in getting instant feedback from our customers and leveraging that to make their lives easier.\n\nWe help employees grow professionally; we have a ton of onboarding resources, tutorials, hackathons and buddies to support learnings and provide opportunities to innovate. We have a range of experience levels on teams which allow for mentor/mentee opportunities. Leaders at Jobber work with empathy and support employees to build a healthy work-life harmony. Bring your dedication and passion to this job to fulfill your goals.\n\nThe team:\n\nOur Software Engineering team is central to the success of Jobber - focused on creating software that delivers value to tens of thousands of users around the world. The Foundations group is responsible for the core technologies that all our users interact with every day: the mobile app, our web app, and the design system.\n\nWithin Foundations, three teams build what every other Jobber team ships on. UX Foundations owns Atlantis, our design system for web and mobile. The Web and Mobile Platform teams own the things feature teams shouldn't have to think about: builds and releases, third-party SDKs, performance, observability, and the migrations that keep our stack current. Recent work includes migrating our web app from Rails views to a React single-page app, shipping over-the-air updates for the mobile app, and building offline support for field workers on poor connections.\n\nThe role:\n\nReporting to a Senior Manager, Software Engineering, the Principal Software Engineer drives platform strategy and untangles the problems no single team owns. You notice what we should be doing before it lands on anyone's roadmap, make the case to leadership, and hand a working prototype to a team that can run with it. Nobody hands you a backlog.\n\nProblems on our plate right now: extending offline support from a handful of screens into an architecture the whole mobile app can rely on, replacing third-party end-to-end testing with an in-house system, migrating the mobile app to Expo, and scaling agentic development through Amplify, our in-house AI engineering platform. Your first priority area will likely be mobile, but your influence spans all of engineering. Surfacing the problems we haven't found yet is part of a Principal Engineer's scope. \n\nThe Principal Software Engineer will:\n\n - Understand how and why our customers work the way they do, so you can design the platform they'll need next and the roadmap to get there\n\n - Stay ahead of the industry: research emerging technologies, prototype new approaches, and write design documents and findings that shape direction before work hits the roadmap\n\n - Own the technical decisions behind org-wide initiatives, documenting trade-offs and rationale, and see them through from proposal to adoption\n\n - Deliver high quality, well-structured code and raise the bar for everyone around you through mentorship and example\n\n - Build with agentic AI tools as a core part of your workflow, and push Amplify and our AI engineering practices forward for the whole organization\n\n - Break down complex technical problems for leadership, product, and engineers, each in the language they need\n\nTo be successful, you should have:\n\n - A track record of driving technical initiatives across multiple teams: spotting the problem, winning support from leadership and peers, and landing an outcome the organization still benefits from\n\n - Deep technical judgment you can demonstrate on demand, from architecture and trade-off decisions down to the details of the code\n\n - Strong front-end experience, particularly with React and TypeScript\n\n - Hands-on fluency with AI coding tools such as Claude Code, Cursor, Codex, or Copilot: you plan and delegate work to agents, verify what comes back, and refine your setup so the next task gets easier, for yourself and for others\n\n - Clear technical writing (RFCs, design documents, architecture decision records) that gets teams aligned without a meeting\n\n - Experience growing senior engineers through deliberate mentorship\n\nIt would be really great (but not a deal-breaker) if you had:\n\n - Production mobile experience, ideally React Native, or native iOS/Android depth you could bring to a React Native codebase quickly\n\n - Experience with GraphQL or Ruby on Rails in production\n\n\n\nPlease note: All interviews are currently being conducted virtually – via phone or video.\n\nWhat you can expect from Jobber:\n\nHaving been named one of the best places to work in Canada https://getjobber.com/about/media/jobber-named-one-of-the-2021-best-workplaces-in-canada/ by Great Place to Work, we walk the talk. Here are just some of the great things you can expect from us:\n\n - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, RRSP matching, and stock options.\n\n - A dedicated Learning and Development function, including Development Coach, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential.\n\n - Support for your breaks: from three weeks vacation to rest and recharge, your birthday off, and parental leave top-ups to support your growing family.\n\n - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.\n\n - To work with a group of people who are humble, supportive, and give a sh*t about our customers.\n\nWe believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.\n\nA bit more about us:\n\nJob by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!\n\nLocation:\n\nCanada - Remote\n\nCompensation:\n\nAt Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This role has a minimum annual salary of $196,300 CAD, a midpoint of $230,900 CAD, and a maximum salary of $265,600 CAD, designed to reflect the progression from learning the ropes to truly excelling.\n\nWe design our compensation to reflect each new hire's skills, experience, and the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual's current capabilities and their opportunity for future growth.\n\nBase salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You'll have access to a dedicated talent development program that includes career coaching and opportunities for career development. We believe in transparency and open conversations about compensation. If you have any questions about our approach, we're happy to discuss them throughout the hiring process!\n\n\n\nWhat you can expect from Jobber:\n\n - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.\n\n - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.\n\n - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.\n\n - To work with a group of people who are humble, supportive, and give a sh*t about our customers.\n\nWe believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.\n\n\n\nA bit more about us:\n\nJob by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!"},{"id":"a600ba61-f01f-43e1-ba8f-ca006838dd61","title":"Customer Success Enablement Specialist (Knowledge Management & AI)","department":"Success","team":"Success","employmentType":"FullTime","location":"Vancouver","secondaryLocations":[{"location":"Kitchener-Waterloo","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Kitchener-Waterloo"}}},{"location":"Edmonton","address":{"postalAddress":{"addressRegion":"Alberta","addressCountry":"Canada","addressLocality":"Edmonton"}}},{"location":"Toronto","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}}}],"publishedAt":"2026-09-02T20:53:26.607+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}},"jobUrl":"https://jobs.ashbyhq.com/jobber/a600ba61-f01f-43e1-ba8f-ca006838dd61","applyUrl":"https://jobs.ashbyhq.com/jobber/a600ba61-f01f-43e1-ba8f-ca006838dd61/application","descriptionHtml":"Then Jobber might be the place for you! We are looking for a Customer Success Enablement Specialist (Knowledge Management & AI) to join our Customer Success department.
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
The Team:
Our Customer Success team works together with other teams and stakeholders to bring our company values to life for our customers. By being humble, supportive, and truly giving a sh*t, the team ensures that our customers are successful in Jobber. This team thrives on meaningful and impactful communication with one another and with our customers, and plays a significant role in the lives of the entrepreneurs and business owners who use Jobber.
The Enablement team is a central function within Jobber’s Customer Success organization, supporting the growth and performance of Customer Onboarding and Product Support. As a Center of Excellence, Enablement owns the programs, tools, and frameworks that drive operational excellence and skill development in these areas. We work cross-functionally to ensure that every team member, regardless of channel or customer type, has the knowledge, confidence, and support to deliver value.
The Role:
As Customer Success Enablement Specialist, you create and maintain the trusted knowledge that powers Jobber's Customer Success teams and the AI experiences that support them. Reporting to the Senior Manager, Enablement & Knowledge Systems, your focus is technical writing, content design, and knowledge management, ensuring information is clear, discoverable, and optimized for both people and AI. Working within the Enablement team, you partner closely with Product, AI, Data, Customer Success, and subject matter experts to create and maintain the knowledge that powers Customer Success workflows, in-flow learning, conversational & agentic AI, agent assist, search, self-service, and other AI-enabled customer experiences.
This is a hands-on knowledge management role in an AI-first Customer Success organization. The knowledge you create is more than documentation. It forms the trusted knowledge layer that enables Customer Success teams to find accurate answers and powers AI systems to deliver reliable, contextual support. By creating high quality, structured, and AI-ready knowledge, you help improve customer experiences, strengthen AI performance, and enable Jobber to scale support through both people and technology.
In this role, you own a portfolio of knowledge assets from creation through ongoing maintenance, ensuring they remain accurate, well structured, discoverable, and optimized for both human use and AI retrieval. You continuously improve your content alongside product, process, and customer changes, applying established knowledge management and AI readiness standards. The quality of the knowledge you own directly contributes to content quality, AI performance, and release readiness, supporting the overall health of Jobber's knowledge ecosystem.
This is a hands-on role for someone who enjoys bringing structure to complexity and takes pride in creating knowledge that helps both people and AI perform at their best. You bring strong technical writing and information architecture skills, exercise sound editorial judgment, and use customer, operational, and AI performance signals to continuously improve the quality, usability, and effectiveness of the knowledge you own.
The Customer Success Enablement Specialist will:
Own a portfolio of knowledge assets: Create, maintain, and continuously improve knowledge assets throughout their lifecycle, ensuring they remain accurate, discoverable, version controlled, and aligned with Jobber's knowledge management and AI readiness standards.
Create trusted, AI-ready knowledge: Develop knowledge base articles, SOPs, workflows, playbooks, and enablement content that supports Customer Success teams and AI-enabled experiences. Apply technical writing, information architecture, taxonomy, metadata, and content standards to optimize knowledge for both people and AI.
Translate change into knowledge: Partner with Product, AI, Data, Customer Success, and subject matter experts to turn product releases, process updates, and operational changes into trusted knowledge that keeps Customer Success teams and AI experiences current.
Continuously improve knowledge quality: Use QA findings, Voice of Customer insights, search analytics, frontline feedback, and AI performance signals to identify knowledge gaps, improve content, validate AI readiness, and strengthen the quality of your portfolio.
Support learning in the flow of work: Create and maintain role-specific onboarding resources, reference materials, and performance support content that helps Customer Success teams learn, adapt, and perform confidently.
Contribute to AI enablement: Partner across Product, AI, Data, Customer Success, and Enablement to support AI-powered workflows, validate knowledge quality, and improve the knowledge layer that powers conversational & agentic AI, agent assist, search, self-service, and other AI-enabled experiences.
To be successful, you should have:
Experience in knowledge management, technical writing, enablement, or a related field within a SaaS or customer-facing organization, with a track record of creating and maintaining high quality knowledge content using platforms such as Confluence, Guru, Notion, or Helpjuice, grounded in established knowledge management practices such as Knowledge-Centered Service (KCS).
Hands-on experience administering modern help desk and knowledge base software, such as Zendesk Guide, Intercom, Help Scout, or Document360, with familiarity with HTML and CSS for custom formatting and basic Markdown highly preferred.
Hands-on experience with Git-based documentation workflows, a Docs as Code approach where content is authored, version controlled, and peer reviewed in GitHub, which the team uses actively.
Strong technical writing, information architecture, and content design skills, with a critical eye for structuring information. You organize complex technical hierarchies, taxonomy, metadata, tags, and content standards so that dry, multi-layered workflows stay highly digestible for people and optimized for AI retrieval.
Technical curiosity and aptitude, with comfort diving into platform settings, reading API documentation, and capturing clean, annotated screenshots or GIFs that make guides visually clear.
General knowledge of technical disciplines, such as coding, software design, servers, databases, networks, cloud, certificates, and middleware, enough to document technical concepts accurately and credibly.
Experience owning the end-to-end documentation creation process, with strong time-management skills and the ability to provide clear status updates on tasks as assigned.
Experience preparing knowledge for AI-enabled experiences, including conversational & agentic AI, agent assist, LLM-based search, self-service, or other AI-powered knowledge systems.
Strong editorial judgment and a continuous improvement mindset, using customer feedback, search insights, QA findings, conversation intelligence, and AI performance signals to strengthen the quality and effectiveness of knowledge.
Excellent collaboration skills, with the ability to partner across Product, AI, Data, Customer Success, and subject matter experts to translate complex information into trusted knowledge.
Strong organization and prioritization skills, with the ability to manage an assigned portfolio of knowledge assets in a fast paced environment.
Location:
We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.
Compensation:
At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $71,700, a midpoint of $84,400, and a maximum salary of $97,100, designed to show the progression from learning the ropes to truly excelling.
We design our compensation to reflect each team member’s skills and experience in relation to the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support both your growth and long-term impact. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions within the role, while offers below the midpoint reflect expected proficiency and strong potential with room to develop in the role. Some opportunities may be a lateral move and are not guaranteed a compensation bump. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.
Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.
We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
","descriptionPlain":"DO YOU WANT TO IMPACT THE HARDEST-WORKING PEOPLE IN THE WORLD?\n\n\n\nThen Jobber might be the place for you! We are looking for a Customer Success Enablement Specialist (Knowledge Management & AI) to join our Customer Success department.\n\nJobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!\n\nOur culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers https://www.youtube.com/watch?v=EkfZmHrRLx4&list=PLoktA_D-2UEnxMLfCe93bANKXVXd2bdN8&index=24.\n\n\nThe Team:\n\nOur Customer Success team works together with other teams and stakeholders to bring our company values to life for our customers. By being humble, supportive, and truly giving a sh*t, the team ensures that our customers are successful in Jobber. This team thrives on meaningful and impactful communication with one another and with our customers, and plays a significant role in the lives of the entrepreneurs and business owners who use Jobber.\n\nThe Enablement team is a central function within Jobber’s Customer Success organization, supporting the growth and performance of Customer Onboarding and Product Support. As a Center of Excellence, Enablement owns the programs, tools, and frameworks that drive operational excellence and skill development in these areas. We work cross-functionally to ensure that every team member, regardless of channel or customer type, has the knowledge, confidence, and support to deliver value.\n\n\nThe Role:\n\nAs Customer Success Enablement Specialist, you create and maintain the trusted knowledge that powers Jobber's Customer Success teams and the AI experiences that support them. Reporting to the Senior Manager, Enablement & Knowledge Systems, your focus is technical writing, content design, and knowledge management, ensuring information is clear, discoverable, and optimized for both people and AI. Working within the Enablement team, you partner closely with Product, AI, Data, Customer Success, and subject matter experts to create and maintain the knowledge that powers Customer Success workflows, in-flow learning, conversational & agentic AI, agent assist, search, self-service, and other AI-enabled customer experiences.\n\nThis is a hands-on knowledge management role in an AI-first Customer Success organization. The knowledge you create is more than documentation. It forms the trusted knowledge layer that enables Customer Success teams to find accurate answers and powers AI systems to deliver reliable, contextual support. By creating high quality, structured, and AI-ready knowledge, you help improve customer experiences, strengthen AI performance, and enable Jobber to scale support through both people and technology.\n\nIn this role, you own a portfolio of knowledge assets from creation through ongoing maintenance, ensuring they remain accurate, well structured, discoverable, and optimized for both human use and AI retrieval. You continuously improve your content alongside product, process, and customer changes, applying established knowledge management and AI readiness standards. The quality of the knowledge you own directly contributes to content quality, AI performance, and release readiness, supporting the overall health of Jobber's knowledge ecosystem.\n\nThis is a hands-on role for someone who enjoys bringing structure to complexity and takes pride in creating knowledge that helps both people and AI perform at their best. You bring strong technical writing and information architecture skills, exercise sound editorial judgment, and use customer, operational, and AI performance signals to continuously improve the quality, usability, and effectiveness of the knowledge you own.\n\n\nThe Customer Success Enablement Specialist will:\n\n - Own a portfolio of knowledge assets: Create, maintain, and continuously improve knowledge assets throughout their lifecycle, ensuring they remain accurate, discoverable, version controlled, and aligned with Jobber's knowledge management and AI readiness standards.\n\n - Create trusted, AI-ready knowledge: Develop knowledge base articles, SOPs, workflows, playbooks, and enablement content that supports Customer Success teams and AI-enabled experiences. Apply technical writing, information architecture, taxonomy, metadata, and content standards to optimize knowledge for both people and AI.\n\n - Translate change into knowledge: Partner with Product, AI, Data, Customer Success, and subject matter experts to turn product releases, process updates, and operational changes into trusted knowledge that keeps Customer Success teams and AI experiences current.\n\n - Continuously improve knowledge quality: Use QA findings, Voice of Customer insights, search analytics, frontline feedback, and AI performance signals to identify knowledge gaps, improve content, validate AI readiness, and strengthen the quality of your portfolio.\n\n - Support learning in the flow of work: Create and maintain role-specific onboarding resources, reference materials, and performance support content that helps Customer Success teams learn, adapt, and perform confidently.\n\n - Contribute to AI enablement: Partner across Product, AI, Data, Customer Success, and Enablement to support AI-powered workflows, validate knowledge quality, and improve the knowledge layer that powers conversational & agentic AI, agent assist, search, self-service, and other AI-enabled experiences.\n\n\nTo be successful, you should have:\n\n - Experience in knowledge management, technical writing, enablement, or a related field within a SaaS or customer-facing organization, with a track record of creating and maintaining high quality knowledge content using platforms such as Confluence, Guru, Notion, or Helpjuice, grounded in established knowledge management practices such as Knowledge-Centered Service (KCS).\n\n - Hands-on experience administering modern help desk and knowledge base software, such as Zendesk Guide, Intercom, Help Scout, or Document360, with familiarity with HTML and CSS for custom formatting and basic Markdown highly preferred.\n\n - Hands-on experience with Git-based documentation workflows, a Docs as Code approach where content is authored, version controlled, and peer reviewed in GitHub, which the team uses actively.\n\n - Strong technical writing, information architecture, and content design skills, with a critical eye for structuring information. You organize complex technical hierarchies, taxonomy, metadata, tags, and content standards so that dry, multi-layered workflows stay highly digestible for people and optimized for AI retrieval.\n\n - Technical curiosity and aptitude, with comfort diving into platform settings, reading API documentation, and capturing clean, annotated screenshots or GIFs that make guides visually clear.\n\n - General knowledge of technical disciplines, such as coding, software design, servers, databases, networks, cloud, certificates, and middleware, enough to document technical concepts accurately and credibly.\n\n - Experience owning the end-to-end documentation creation process, with strong time-management skills and the ability to provide clear status updates on tasks as assigned.\n\n - Experience preparing knowledge for AI-enabled experiences, including conversational & agentic AI, agent assist, LLM-based search, self-service, or other AI-powered knowledge systems.\n\n - Strong editorial judgment and a continuous improvement mindset, using customer feedback, search insights, QA findings, conversation intelligence, and AI performance signals to strengthen the quality and effectiveness of knowledge.\n\n - Excellent collaboration skills, with the ability to partner across Product, AI, Data, Customer Success, and subject matter experts to translate complex information into trusted knowledge.\n\n - Strong organization and prioritization skills, with the ability to manage an assigned portfolio of knowledge assets in a fast paced environment.\n\n\nLocation:\n\nWe believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.\n\n\nCompensation:\n\nAt Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $71,700, a midpoint of $84,400, and a maximum salary of $97,100, designed to show the progression from learning the ropes to truly excelling.\n\nWe design our compensation to reflect each team member’s skills and experience in relation to the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support both your growth and long-term impact. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions within the role, while offers below the midpoint reflect expected proficiency and strong potential with room to develop in the role. Some opportunities may be a lateral move and are not guaranteed a compensation bump. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.\n\nBase salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.\n\nWe believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!\n\nWhat you can expect from Jobber:\n\n - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.\n\n - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.\n\n - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.\n\n - To work with a group of people who are humble, supportive, and give a sh*t about our customers.\n\nWe believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.\n\n\n\nA bit more about us:\n\nJob by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!"},{"id":"b05c0398-039e-49e7-ba52-fc0e7f5521ae","title":"Key Account Manager ","department":"Sales","team":"Sales","employmentType":"FullTime","location":"Toronto","secondaryLocations":[{"location":"Vancouver","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}}},{"location":"Kitchener-Waterloo","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Kitchener-Waterloo"}}},{"location":"Edmonton","address":{"postalAddress":{"addressRegion":"Alberta","addressCountry":"Canada","addressLocality":"Edmonton"}}}],"publishedAt":"2026-09-09T23:06:17.657+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/jobber/b05c0398-039e-49e7-ba52-fc0e7f5521ae","applyUrl":"https://jobs.ashbyhq.com/jobber/b05c0398-039e-49e7-ba52-fc0e7f5521ae/application","descriptionHtml":"Then Jobber might be the place for you! We’re looking for Key Account Managers on the Key Account Management team to join our incredible Sales department!
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
The Team:
Our Key Account Management team spends their day obsessing over our largest customers, helping them improve how they run their business and delivering on our mission to make the people in small businesses more successful.
This team lives the values of Be Humble, Be Supportive and Give a Shit in everything they do. They celebrate, motivate, and challenge each other daily. They are never satisfied, always looking for ways to improve their skills, build relationships with our customers, and drive success and value for Jobber and its customers. Supporting growth, development, and driving performance is where this role comes in.
The Role:
Reporting into the Manager, Key Account Management, as a Key Account Manager you will own the long-term partnership with Jobber's largest customers. While inbound sales and onboarding create the initial relationship, you take it from there: driving retention, growing payment processing volume (GPV), and expanding the value customers get from Jobber over time.
You'll act as a trusted business advisor, helping clients achieve their goals and maximize their ROI on Jobber and you'll do it with confidence, curiosity, and authenticity. You bring real expertise from working with many similar businesses, while staying genuinely curious about each SP's specific situation and tailoring your approach accordingly.
This was a new department at Jobber! One that's been proven to be successful over the past couple of years. We're looking for people who are excited by the opportunity to leave their mark on a massive revenue opportunity for the company, while also growing their own skills and career.
Please note: This role is only eligible to candidates in either Vancouver, Toronto, Edmonton or Kitchener-Waterloo
As a Key Account Manager you will:
Manage a portfolio of ~300 high-value accounts, focused on three core outcomes: retaining customers and preventing churn, growing Gross Payment Volume (the dollar amount processed through Jobber Payments), and upselling plan upgrades and add-ons that create real value
Drive GPV growth across your portfolio by identifying value opportunities for clients to process more through Jobber Payments
Build deep, consultative relationships with key clients - acting as a strategic partner, not just a point of contact
Conduct regular business reviews and strategic planning sessions with key clients, providing insights and recommendations on how to optimize their use of Jobber's products and services, particularly those related to payments
Guide customers to take action, bringing a bias toward live problem-solving on calls
Identify and drive upsell and cross-sell opportunities, with a focus on expansion and increasing customer lifetime value
Increase the gross payment volume of your assigned accounts, as well as the overall customer lifetime value as well as cross sell other potential Jobber products
Collaborate with other departments within Jobber, such as product, risk, and support, to ensure a seamless and consistent customer experience
Provide feedback and suggestions to the product team on how to improve Jobber's features and functionality based on customer needs and requests
Develop and implement best practices and processes for the Key Account Management department, as well as mentor and coach other team members
To be successful in this position, you should have:
Demonstrated success in in account management, customer success, or sales in a B2B software environment (fintech experience preferred)
Proven track record of over-achieving and exceeding revenue targets and retention goals - we’re looking for people who have exceeded 100% of their target for the last 6+ months.
Excellent communication, presentation, and negotiation skills
Strong analytical and problem-solving skills
Ability to work independently and as part of a team
Client-focused consultative mindset
Proficiency with the challenger sales methodology
Familiarity with Jobber's products and services
Experience working with or in the home services industry (Nice To Have)
At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This opportunity has a fixed compensation structure, meaning all employees come in at the exact same rate. It includes a base salary of $60,000 and a commission of $40,000, for an On-Target Earnings (OTE) of $100,000. Our commission structure is uncapped and paid out monthly, meaning there is potential to earn beyond the stated OTE.
This OTE is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. As well, this role has clearly defined growth opportunities to deepen expertise, explore new roles, or step into leadership. You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.
If you have any questions about our compensation approach, we encourage open conversations throughout the hiring process!
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
","descriptionPlain":"ARE YOU A PERSON THAT WANTS TO EMPOWER SMALL BUSINESSES?\n\nThen Jobber might be the place for you! We’re looking for Key Account Managers on the Key Account Management team to join our incredible Sales department!\n\n\n\nJobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!\n\n\n\nOur culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers https://www.youtube.com/watch?v=ahVf4AjYlh4.\n\n\n\nThe Team:\n\nOur Key Account Management team spends their day obsessing over our largest customers, helping them improve how they run their business and delivering on our mission to make the people in small businesses more successful.\n\nThis team lives the values of Be Humble, Be Supportive and Give a Shit in everything they do. They celebrate, motivate, and challenge each other daily. They are never satisfied, always looking for ways to improve their skills, build relationships with our customers, and drive success and value for Jobber and its customers. Supporting growth, development, and driving performance is where this role comes in.\n\n\n\nThe Role:\n\nReporting into the Manager, Key Account Management, as a Key Account Manager you will own the long-term partnership with Jobber's largest customers. While inbound sales and onboarding create the initial relationship, you take it from there: driving retention, growing payment processing volume (GPV), and expanding the value customers get from Jobber over time.\n\nYou'll act as a trusted business advisor, helping clients achieve their goals and maximize their ROI on Jobber and you'll do it with confidence, curiosity, and authenticity. You bring real expertise from working with many similar businesses, while staying genuinely curious about each SP's specific situation and tailoring your approach accordingly.\n\nThis was a new department at Jobber! One that's been proven to be successful over the past couple of years. We're looking for people who are excited by the opportunity to leave their mark on a massive revenue opportunity for the company, while also growing their own skills and career.\n\n\n\nPlease note: This role is only eligible to candidates in either Vancouver, Toronto, Edmonton or Kitchener-Waterloo \n\n\nAs a Key Account Manager you will:\n\n - Manage a portfolio of ~300 high-value accounts, focused on three core outcomes: retaining customers and preventing churn, growing Gross Payment Volume (the dollar amount processed through Jobber Payments), and upselling plan upgrades and add-ons that create real value\n\n - Drive GPV growth across your portfolio by identifying value opportunities for clients to process more through Jobber Payments\n\n - Build deep, consultative relationships with key clients - acting as a strategic partner, not just a point of contact\n\n - Conduct regular business reviews and strategic planning sessions with key clients, providing insights and recommendations on how to optimize their use of Jobber's products and services, particularly those related to payments\n\n - Guide customers to take action, bringing a bias toward live problem-solving on calls\n\n - Identify and drive upsell and cross-sell opportunities, with a focus on expansion and increasing customer lifetime value\n\n - Increase the gross payment volume of your assigned accounts, as well as the overall customer lifetime value as well as cross sell other potential Jobber products\n\n - Collaborate with other departments within Jobber, such as product, risk, and support, to ensure a seamless and consistent customer experience\n\n - Provide feedback and suggestions to the product team on how to improve Jobber's features and functionality based on customer needs and requests\n\n - Develop and implement best practices and processes for the Key Account Management department, as well as mentor and coach other team members\n\n\n\nTo be successful in this position, you should have:\n\n - Demonstrated success in in account management, customer success, or sales in a B2B software environment (fintech experience preferred)\n\n - Proven track record of over-achieving and exceeding revenue targets and retention goals - we’re looking for people who have exceeded 100% of their target for the last 6+ months.\n\n - Excellent communication, presentation, and negotiation skills\n\n - Strong analytical and problem-solving skills\n\n - Ability to work independently and as part of a team\n\n - Client-focused consultative mindset\n\n - Proficiency with the challenger sales methodology\n\n - Familiarity with Jobber's products and services\n\n - Experience working with or in the home services industry (Nice To Have)\n\n\n\n \n\nAt Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This opportunity has a fixed compensation structure, meaning all employees come in at the exact same rate. It includes a base salary of $60,000 and a commission of $40,000, for an On-Target Earnings (OTE) of $100,000. Our commission structure is uncapped and paid out monthly, meaning there is potential to earn beyond the stated OTE. \n\nThis OTE is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. As well, this role has clearly defined growth opportunities to deepen expertise, explore new roles, or step into leadership. You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.\n\nIf you have any questions about our compensation approach, we encourage open conversations throughout the hiring process!\n\nWhat you can expect from Jobber:\n\n - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.\n\n - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.\n\n - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.\n\n - To work with a group of people who are humble, supportive, and give a sh*t about our customers.\n\nWe believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.\n\n\n\nA bit more about us:\n\nJob by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!"},{"id":"d4b305cd-cb5b-49e4-bd2d-df75a623247a","title":"Senior Product Manager, Voice","department":"Product Management","team":"Product Management","employmentType":"FullTime","location":"Toronto","secondaryLocations":[{"location":"Vancouver","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}}},{"location":"Kitchener-Waterloo","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Kitchener-Waterloo"}}},{"location":"Edmonton","address":{"postalAddress":{"addressRegion":"Alberta","addressCountry":"Canada","addressLocality":"Edmonton"}}}],"publishedAt":"2026-09-09T21:02:10.285+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/jobber/d4b305cd-cb5b-49e4-bd2d-df75a623247a","applyUrl":"https://jobs.ashbyhq.com/jobber/d4b305cd-cb5b-49e4-bd2d-df75a623247a/application","descriptionHtml":"We're looking for a Senior Product Manager to lead our Voice AI products. This is one of the fastest-growing line of business at Jobber and the clearest signal of where the company is headed next.
Jobber exists to serve small business owners—and our employer brand reflects that mission. Our customers are hard-working, hands-on entrepreneurs in industries like landscaping, HVAC, plumbing, and cleaning. They value reliability, speed, professionalism, and tools that help them work smarter and build stable lives for themselves and their families. Most are in the field, juggling priorities and relying on Jobber to keep their businesses moving. We care deeply about the real impact our product has on their day-to-day operations, their teams, and their communities.
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada's Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail's Canada's Top Growing Companies list, and Deloitte Canada's Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we've come a long way from our first customer in 2011—but we've just scratched the surface of what we want to accomplish for our customers.
The Product:
You’ll work across our rapidly-growing Communications products at Jobber. Receptionist, our headline Voice AI product, is the fastest-growing product at Jobber will be your primary focus. It’s the clearest expression of where we think this company goes next. In under two years it went from nothing to a multi-million dollar run-rate business, and today it answers thousands of calls a week for plumbers, cleaners, electricians, and landscapers who would otherwise have missed them. For a small home service business, a missed call isn't a missed notification. It’s missed revenue or a customer left in a lurch.
The Role:
You’ll lead the product strategy and execution for Jobber’s Voice products: products designed to help small service businesses to stay on top of their phone calls and keep their business moving even when they’re in a crawlspace or on a ladder.
We are looking for a product manager to take Receptionist from early, high-conviction customers to the majority of small businesses who could benefit from it. Ultimately, you're building a business, not a feature. Jobber’s Voice product answers the phone and takes a message. Then it books the job, follows up on the quote, calls the customer back, and takes action inside Jobber on the service provider's behalf. Every new capability we ship is a new reason customers depend on us. You'll own the roadmap that takes us from receptionist to something much closer to an office manager.
The Product Manager will:
Turn Receptionist from a product early adopters love into one the majority of Jobber’s customers rely on daily.
Define and execute the roadmap for Receptionist and new Voice products balancing short-term wins with long-term innovation.
Deeply understand small business owners and office managers, synthesizing market, regulatory, and customer data into smart product decisions.
Prioritize user and business impact, ensuring every product decision drives value for Jobber’s small business customers.
Collaborate with domain experts across Voice AI, telephony and communications products to launch best-in-class products.
Act as the voice of the customer, especially for small business owners navigating an overflowing inbox.
Set the foundation for multi-product strategy, as we incorporate a full suite of communications and scale the business and team
To be successful, you should have:
Owned a revenue line — attach rate, pricing, or packaging — rather than engagement metrics alone.
Shipped (and improved) a production LLM or ML feature or product
Enough technical depth to be a real partner in architectural conversations about models, prompts, and pipelines.
Product management experience at a senior level, with evidence of shipping real things and seeing them through to long-term outcomes.
Highly desired (but not a deal-breaker) if you have:
A background in telephony or contact center technology — SIP, IVR, call routing, carrier and number registration.
Experience with consumer-facing conversational products
Familiarity with vertical SaaS, SMB, or home and field services.
Experience scaling products from 0 to 1 (and beyond)
Location:
We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.
Compensation:
At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $145,900, a midpoint of $171,600, and a maximum salary of $197,400, designed to show the progression from learning the ropes to truly excelling.
We design our compensation to reflect each new hire's skills, experience, and against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual's current capabilities and their opportunity for future growth.
Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us, too! You'll have access to a dedicated talent development program that includes career coaching and opportunities for career development.
We believe in transparency and open conversations about compensation. If you have any questions about our approach, we're happy to discuss them throughout the hiring process!
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
","descriptionPlain":"We're looking for a Senior Product Manager to lead our Voice AI products. This is one of the fastest-growing line of business at Jobber and the clearest signal of where the company is headed next.\n\nJobber exists to serve small business owners—and our employer brand reflects that mission. Our customers are hard-working, hands-on entrepreneurs in industries like landscaping, HVAC, plumbing, and cleaning. They value reliability, speed, professionalism, and tools that help them work smarter and build stable lives for themselves and their families. Most are in the field, juggling priorities and relying on Jobber to keep their businesses moving. We care deeply about the real impact our product has on their day-to-day operations, their teams, and their communities.\n\nOur culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada's Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail's Canada's Top Growing Companies list, and Deloitte Canada's Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we've come a long way from our first customer in 2011—but we've just scratched the surface of what we want to accomplish for our customers.\n\nThe Product:\n\nYou’ll work across our rapidly-growing Communications products at Jobber. Receptionist, our headline Voice AI product, is the fastest-growing product at Jobber will be your primary focus. It’s the clearest expression of where we think this company goes next. In under two years it went from nothing to a multi-million dollar run-rate business, and today it answers thousands of calls a week for plumbers, cleaners, electricians, and landscapers who would otherwise have missed them. For a small home service business, a missed call isn't a missed notification. It’s missed revenue or a customer left in a lurch.\n\nThe Role:\n\nYou’ll lead the product strategy and execution for Jobber’s Voice products: products designed to help small service businesses to stay on top of their phone calls and keep their business moving even when they’re in a crawlspace or on a ladder.\n\nWe are looking for a product manager to take Receptionist from early, high-conviction customers to the majority of small businesses who could benefit from it. Ultimately, you're building a business, not a feature. Jobber’s Voice product answers the phone and takes a message. Then it books the job, follows up on the quote, calls the customer back, and takes action inside Jobber on the service provider's behalf. Every new capability we ship is a new reason customers depend on us. You'll own the roadmap that takes us from receptionist to something much closer to an office manager.\n\nThe Product Manager will:\n\n - Turn Receptionist from a product early adopters love into one the majority of Jobber’s customers rely on daily.\n\n - Define and execute the roadmap for Receptionist and new Voice products balancing short-term wins with long-term innovation.\n\n - Deeply understand small business owners and office managers, synthesizing market, regulatory, and customer data into smart product decisions.\n\n - Prioritize user and business impact, ensuring every product decision drives value for Jobber’s small business customers.\n\n - Collaborate with domain experts across Voice AI, telephony and communications products to launch best-in-class products.\n\n - Act as the voice of the customer, especially for small business owners navigating an overflowing inbox.\n\n - Set the foundation for multi-product strategy, as we incorporate a full suite of communications and scale the business and team\n\nTo be successful, you should have:\n\n - Owned a revenue line — attach rate, pricing, or packaging — rather than engagement metrics alone.\n\n - Shipped (and improved) a production LLM or ML feature or product\n\n - Enough technical depth to be a real partner in architectural conversations about models, prompts, and pipelines.\n\n - Product management experience at a senior level, with evidence of shipping real things and seeing them through to long-term outcomes.\n\nHighly desired (but not a deal-breaker) if you have:\n\n - A background in telephony or contact center technology — SIP, IVR, call routing, carrier and number registration.\n\n - Experience with consumer-facing conversational products\n\n - Familiarity with vertical SaaS, SMB, or home and field services.\n\n - Experience scaling products from 0 to 1 (and beyond)\n\nLocation:\n\nWe believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.\n\nCompensation:\n\nAt Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $145,900, a midpoint of $171,600, and a maximum salary of $197,400, designed to show the progression from learning the ropes to truly excelling.\n\nWe design our compensation to reflect each new hire's skills, experience, and against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual's current capabilities and their opportunity for future growth.\n\nBase salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us, too! You'll have access to a dedicated talent development program that includes career coaching and opportunities for career development.\n\nWe believe in transparency and open conversations about compensation. If you have any questions about our approach, we're happy to discuss them throughout the hiring process!\n\nWhat you can expect from Jobber:\n\n - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.\n\n - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.\n\n - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.\n\n - To work with a group of people who are humble, supportive, and give a sh*t about our customers.\n\nWe believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.\n\n\n\nA bit more about us:\n\nJob by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!"},{"id":"9365cb97-1dd7-474b-87ea-f918a0e05e6c","title":"Senior Product Designer","department":"Product Design","team":"UX Foundations","employmentType":"FullTime","location":"Toronto","secondaryLocations":[],"publishedAt":"2026-09-10T16:36:28.769+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/jobber/9365cb97-1dd7-474b-87ea-f918a0e05e6c","applyUrl":"https://jobs.ashbyhq.com/jobber/9365cb97-1dd7-474b-87ea-f918a0e05e6c/application","descriptionHtml":"Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, electricians, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want.
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
We’re looking for a Senior Product Designer to join our Foundations team, which is responsible for the systems, patterns, and surfaces that help us build consistent, high-quality experiences. You’ll play a key role in shaping and evolving UI components and UX patterns in Jobber’s design system across multiple platforms. This role necessarily involves thinking about how the design system operates in an evolving age of AI design and development. You’ll lead projects and initiatives that raise standards for visual and interaction design, usability, and accessibility, while improving consistency and team velocity.
Our team collaborates closely with designers, product managers, and engineers across the company. You’ll work at the intersection of design, engineering, and systems thinking to help other teams build better experiences, faster, and to turn good ideas into great experiences that are easier to build, ship, and repeat.
Lead design system projects to create and refine components, interaction patterns, and design tokens that scale across web and mobile platforms
Apply Jobber’s brand and experience principles to the product through thoughtful, high-quality visual and interaction design
Identify gaps in the system and proactively drive solutions that improve consistency and usability at scale, and raise the bar for UX quality
Define and evolve governance models, contribution processes, and best practices
Partner closely with Engineering to ensure high-quality implementation and to improve how we incorporate the system into AI-backed design and development tools and workflows
Collaborate with designers and product teams to support adoption, share best practices, and incorporate feedback
Advocate for UX quality across the company to improve visual design, interaction design, accessibility, usability, and performance
Contribute to a strong culture of collaboration, mentorship, feedback, and continuous improvement
A portfolio demonstrating your design craft, systems thinking, and measurable impact on product quality or team efficiency
2–5 years experience designing and evolving design systems, including work on components, patterns, tokens, and documentation
A track record of leading projects or initiatives that improved design consistency and quality across a product
Deep expertise in interaction design, UI patterns, and visual design
Strong understanding of accessibility standards for the web and/or mobile and how to embed them into systems
Comfort collaborating closely with engineers and understanding how design translates to code
Familiarity with front-end technologies (HTML, CSS, and frameworks like React)
Experience with modern design tools like Figma (components, tokens, auto-layout, prototyping)
Strong proficiency in today’s evolving AI design landscape, including prototyping, shared libraries, and design documentation
Strong judgment in making tradeoffs that scale across teams and use cases, balancing flexibility with standardization
Proven ability to work cross-functionally and build alignment with designers, engineers, and product partners
Experience scaling a design system in a fast-growing, multi-product environment
Experience designing complex software-as-a-service (SaaS) tools for business (B2B), especially for small-business customers (SMB)
Coding skills including experience with Typescript — ability to implement tokens and improve component quality, hands-on
Experience influencing strategy, aligning stakeholders, and driving adoption at scale
Passion for blending roles, extending design into code and vice-versa
Our Hiring Process:
You can expect the interview process to include the following steps:
Talent Team Interview (45 min): An introduction to Jobber, your background, and what you’re looking for.
Portfolio Review (60 min): A deep dive into selected projects to understand your design process, decision-making, and impact.
Functional Whiteboard Exercise (75 min): A collaborative problem-solving session to see how you approach ambiguity and work through complex UX challenges.
Cross-Functional Interview (30 min): A conversation about your approach to cross-functional collaboration, including communication, feedback, and decision-making with product and engineering partners.
Location:
We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.
Compensation:
At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. Our salary ranges are designed to reflect the progression from learning the role to truly excelling. This role has an annual salary of:
Canada: minimum annual salary of $125,800 CAD, a midpoint of $147,900, and a maximum salary of $170,100 CAD.
We design our compensation to reflect each new hire’s skills, experience, and the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.
Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.
We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
","descriptionPlain":"Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, electricians, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want.\n\n\n\nOur culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.\n\n\n\n\nTHE ROLE\n\nWe’re looking for a Senior Product Designer to join our Foundations team, which is responsible for the systems, patterns, and surfaces that help us build consistent, high-quality experiences. You’ll play a key role in shaping and evolving UI components and UX patterns in Jobber’s design system across multiple platforms. This role necessarily involves thinking about how the design system operates in an evolving age of AI design and development. You’ll lead projects and initiatives that raise standards for visual and interaction design, usability, and accessibility, while improving consistency and team velocity.\n\nOur team collaborates closely with designers, product managers, and engineers across the company. You’ll work at the intersection of design, engineering, and systems thinking to help other teams build better experiences, faster, and to turn good ideas into great experiences that are easier to build, ship, and repeat.\n\n\n\n\nIN THIS ROLE, YOU WILL:\n\n - Lead design system projects to create and refine components, interaction patterns, and design tokens that scale across web and mobile platforms\n\n - Apply Jobber’s brand and experience principles to the product through thoughtful, high-quality visual and interaction design\n\n - Identify gaps in the system and proactively drive solutions that improve consistency and usability at scale, and raise the bar for UX quality\n\n - Define and evolve governance models, contribution processes, and best practices\n\n - Partner closely with Engineering to ensure high-quality implementation and to improve how we incorporate the system into AI-backed design and development tools and workflows\n\n - Collaborate with designers and product teams to support adoption, share best practices, and incorporate feedback\n\n - Advocate for UX quality across the company to improve visual design, interaction design, accessibility, usability, and performance\n\n - Contribute to a strong culture of collaboration, mentorship, feedback, and continuous improvement\n\n\nTO BE SUCCESSFUL, YOU SHOULD HAVE:\n\n - A portfolio demonstrating your design craft, systems thinking, and measurable impact on product quality or team efficiency\n\n - 2–5 years experience designing and evolving design systems, including work on components, patterns, tokens, and documentation\n\n - A track record of leading projects or initiatives that improved design consistency and quality across a product\n\n - Deep expertise in interaction design, UI patterns, and visual design\n\n - Strong understanding of accessibility standards for the web and/or mobile and how to embed them into systems\n\n - Comfort collaborating closely with engineers and understanding how design translates to code\n\n - Familiarity with front-end technologies (HTML, CSS, and frameworks like React)\n\n - Experience with modern design tools like Figma (components, tokens, auto-layout, prototyping)\n\n - Strong proficiency in today’s evolving AI design landscape, including prototyping, shared libraries, and design documentation\n\n - Strong judgment in making tradeoffs that scale across teams and use cases, balancing flexibility with standardization\n\n - Proven ability to work cross-functionally and build alignment with designers, engineers, and product partners\n\n\nBONUS POINTS\n\n - Experience scaling a design system in a fast-growing, multi-product environment\n\n - Experience designing complex software-as-a-service (SaaS) tools for business (B2B), especially for small-business customers (SMB)\n\n - Coding skills including experience with Typescript — ability to implement tokens and improve component quality, hands-on\n\n - Experience influencing strategy, aligning stakeholders, and driving adoption at scale\n\n - Passion for blending roles, extending design into code and vice-versa\n\nOur Hiring Process:\n\nYou can expect the interview process to include the following steps:\n\n - Talent Team Interview (45 min): An introduction to Jobber, your background, and what you’re looking for.\n\n - Portfolio Review (60 min): A deep dive into selected projects to understand your design process, decision-making, and impact.\n\n - Functional Whiteboard Exercise (75 min): A collaborative problem-solving session to see how you approach ambiguity and work through complex UX challenges.\n\n - Cross-Functional Interview (30 min): A conversation about your approach to cross-functional collaboration, including communication, feedback, and decision-making with product and engineering partners.\n\nLocation:\n\nWe believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.\n\nCompensation:\n\nAt Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. Our salary ranges are designed to reflect the progression from learning the role to truly excelling. This role has an annual salary of:\n\nCanada: minimum annual salary of $125,800 CAD, a midpoint of $147,900, and a maximum salary of $170,100 CAD.\n\nWe design our compensation to reflect each new hire’s skills, experience, and the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.\n\nBase salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.\n\nWe believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!\n\nWhat you can expect from Jobber:\n\n - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.\n\n - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.\n\n - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.\n\n - To work with a group of people who are humble, supportive, and give a sh*t about our customers.\n\nWe believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.\n\n\n\nA bit more about us:\n\nJob by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!"},{"id":"81f301b4-bead-4685-81a3-a8b6f48e378f","title":"Staff Product Designer","department":"Product Design","team":"UX Foundations","employmentType":"FullTime","location":"Toronto","secondaryLocations":[],"publishedAt":"2026-09-10T16:48:18.761+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/jobber/81f301b4-bead-4685-81a3-a8b6f48e378f","applyUrl":"https://jobs.ashbyhq.com/jobber/81f301b4-bead-4685-81a3-a8b6f48e378f/application","descriptionHtml":"Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, electricians, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want.
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
We’re looking for a Staff Product Designer to join our Foundations team, which is responsible for the systems, patterns, and surfaces that help us build consistent, high-quality experiences. You’ll play a leadership role in shaping and evolving Jobber’s design system across our entire product suite on multiple platforms. In an evolving age of AI design and development, you will help establish new ways to think about how people and tools incorporate design system ideas into their work. You’ll lead major projects and initiatives that raise design standards across the company, improving consistency and team velocity.
Our team collaborates closely with designers, product managers, and engineers across the company. You’ll work at the intersection of design, engineering, and systems thinking to help other teams build better experiences, faster, and to turn people’s good ideas into great experiences that are easier to build and ship, and that endure over time.
Lead design system initiatives to create systems of components and product-level interaction patterns that scale across platforms
Be the steward of Jobber’s brand and experience principles, helping to foster thoughtful, high-quality visual and interaction design across the company
Identify gaps in the system and proactively drive solutions that improve consistency and usability at scale, and raise the bar for UX quality
Define and evolve governance models, contribution processes, and best practices
Partner closely with Engineering leaders to raise implementation quality across the company, and to improve how we incorporate system best practices into AI-backed design and development tools and workflows
Collaborate regularly with other designers and embed in product teams to support system adoption, share best practices, and to inform system iteration
Steer UX quality initiatives and roadmap planning to improve visual design, interaction design, accessibility, usability, and performance
Mentor others to build a strong culture of collaboration, feedback, and continuous improvement
A portfolio demonstrating your design craft, systems thinking, and measurable impact on product quality or team efficiency
5-10 years experience designing and evolving design systems, including work on major initiatives like system redesigns or creating new products
A track record of leading complex projects or initiatives that improved design consistency and quality across an organization
Deep expertise in interaction design, UI patterns, and visual design
Deep understanding of accessibility standards across platforms
Expertise collaborating closely with engineers and understanding how design translates to code
Strong technical literacy with front-end technologies (HTML, CSS, and frameworks like React)
Strong expertise with Figma (components, tokens, auto-layout, prototyping)
Strong opinions about the evolving AI design landscape, including how people design, prototype, share patterns, and document work
A track record of making effective decisions that scale across organizations, balancing flexibility with standardization
Proven ability to work cross-functionally across an organization, build alignment with senior leaders, and inform strategy
Experience scaling a design system in a fast-growing, multi-product environment
Experience designing complex software-as-a-service (SaaS) tools for business (B2B), especially for small-business customers (SMB)
Coding skills including experience with Typescript — ability to implement tokens and improve component quality, hands-on
Passion for blending roles, extending design into code and vice-versa
Our Hiring Process:
You can expect the interview process to include the following steps:
Talent Team Interview (45 min): An introduction to Jobber, your background, and what you’re looking for.
Portfolio Review (60 min): A deep dive into selected projects to understand your design process, decision-making, and impact.
Functional Whiteboard Exercise (75 min): A collaborative problem-solving session to see how you approach ambiguity and work through complex UX challenges.
Cross-Functional Interview (30 min): A conversation about your approach to cross-functional collaboration, including communication, feedback, and decision-making with product and engineering partners.
Location:
We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.
Compensation:
At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. Our salary ranges are designed to reflect the progression from learning the role to truly excelling. This role has an annual salary of:
Canada: minimum annual salary of $169,200 CAD, a midpoint of $199,100, and a maximum salary of $228,900 CAD.
We design our compensation to reflect each new hire’s skills, experience, and the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.
Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.
We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
","descriptionPlain":"Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, electricians, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want.\n\n\n\nOur culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.\n\n\n\n\nTHE ROLE\n\nWe’re looking for a Staff Product Designer to join our Foundations team, which is responsible for the systems, patterns, and surfaces that help us build consistent, high-quality experiences. You’ll play a leadership role in shaping and evolving Jobber’s design system across our entire product suite on multiple platforms. In an evolving age of AI design and development, you will help establish new ways to think about how people and tools incorporate design system ideas into their work. You’ll lead major projects and initiatives that raise design standards across the company, improving consistency and team velocity.\n\nOur team collaborates closely with designers, product managers, and engineers across the company. You’ll work at the intersection of design, engineering, and systems thinking to help other teams build better experiences, faster, and to turn people’s good ideas into great experiences that are easier to build and ship, and that endure over time.\n\n\n\n\nIN THIS ROLE, YOU WILL:\n\n - Lead design system initiatives to create systems of components and product-level interaction patterns that scale across platforms\n\n - Be the steward of Jobber’s brand and experience principles, helping to foster thoughtful, high-quality visual and interaction design across the company\n\n - Identify gaps in the system and proactively drive solutions that improve consistency and usability at scale, and raise the bar for UX quality\n\n - Define and evolve governance models, contribution processes, and best practices\n\n - Partner closely with Engineering leaders to raise implementation quality across the company, and to improve how we incorporate system best practices into AI-backed design and development tools and workflows\n\n - Collaborate regularly with other designers and embed in product teams to support system adoption, share best practices, and to inform system iteration\n\n - Steer UX quality initiatives and roadmap planning to improve visual design, interaction design, accessibility, usability, and performance\n\n - Mentor others to build a strong culture of collaboration, feedback, and continuous improvement\n\n\nTO BE SUCCESSFUL, YOU SHOULD HAVE:\n\n - A portfolio demonstrating your design craft, systems thinking, and measurable impact on product quality or team efficiency\n\n - 5-10 years experience designing and evolving design systems, including work on major initiatives like system redesigns or creating new products\n\n - A track record of leading complex projects or initiatives that improved design consistency and quality across an organization\n\n - Deep expertise in interaction design, UI patterns, and visual design\n\n - Deep understanding of accessibility standards across platforms\n\n - Expertise collaborating closely with engineers and understanding how design translates to code\n\n - Strong technical literacy with front-end technologies (HTML, CSS, and frameworks like React)\n\n - Strong expertise with Figma (components, tokens, auto-layout, prototyping)\n\n - Strong opinions about the evolving AI design landscape, including how people design, prototype, share patterns, and document work\n\n - A track record of making effective decisions that scale across organizations, balancing flexibility with standardization\n\n - Proven ability to work cross-functionally across an organization, build alignment with senior leaders, and inform strategy\n\n\nBONUS POINTS\n\n - Experience scaling a design system in a fast-growing, multi-product environment\n\n - Experience designing complex software-as-a-service (SaaS) tools for business (B2B), especially for small-business customers (SMB)\n\n - Coding skills including experience with Typescript — ability to implement tokens and improve component quality, hands-on\n\n - Passion for blending roles, extending design into code and vice-versa\n\nOur Hiring Process:\n\nYou can expect the interview process to include the following steps:\n\n - Talent Team Interview (45 min): An introduction to Jobber, your background, and what you’re looking for.\n\n - Portfolio Review (60 min): A deep dive into selected projects to understand your design process, decision-making, and impact.\n\n - Functional Whiteboard Exercise (75 min): A collaborative problem-solving session to see how you approach ambiguity and work through complex UX challenges.\n\n - Cross-Functional Interview (30 min): A conversation about your approach to cross-functional collaboration, including communication, feedback, and decision-making with product and engineering partners.\n\nLocation:\n\nWe believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.\n\nCompensation:\n\nAt Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. Our salary ranges are designed to reflect the progression from learning the role to truly excelling. This role has an annual salary of:\n\nCanada: minimum annual salary of $169,200 CAD, a midpoint of $199,100, and a maximum salary of $228,900 CAD.\n\nWe design our compensation to reflect each new hire’s skills, experience, and the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.\n\nBase salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.\n\nWe believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!\n\nWhat you can expect from Jobber:\n\n - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.\n\n - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.\n\n - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.\n\n - To work with a group of people who are humble, supportive, and give a sh*t about our customers.\n\nWe believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.\n\n\n\nA bit more about us:\n\nJob by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!"},{"id":"c2a91f9c-1db4-4d4b-8905-78f9ac6ad0d8","title":"Growth Marketing Manager, AI Visibility & Organic Demand","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"Toronto","secondaryLocations":[{"location":"Vancouver","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}}},{"location":"Kitchener-Waterloo","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Kitchener-Waterloo"}}},{"location":"Edmonton","address":{"postalAddress":{"addressRegion":"Alberta","addressCountry":"Canada","addressLocality":"Edmonton"}}}],"publishedAt":"2026-09-17T12:58:26.377+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/jobber/c2a91f9c-1db4-4d4b-8905-78f9ac6ad0d8","applyUrl":"https://jobs.ashbyhq.com/jobber/c2a91f9c-1db4-4d4b-8905-78f9ac6ad0d8/application","descriptionHtml":"Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber, they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
AI-powered search, LLM-driven recommendations, and generative engine results are becoming primary discovery channels for software buyers. Traditional SEO still matters, but it's no longer enough.
Reporting to the Director, Organic Acquisition, this is a growth marketing role with one constraint: organic channels only. Your job is to identify, prioritize, and execute the highest-impact opportunities for driving organic demand, both directly to Jobber's website and indirectly by seeding the AI models that increasingly determine what buyers find and trust. You are measured on lead generation and revenue contribution.
You sit alongside an existing Organic Search team (technical SEO/GEO manager and content marketers) who own the site, the content engine, and the technical foundation. You also work closely with our Principal DG Manager, PLG, who leads product-led growth experiments. You are the missing piece: the person who looks beyond the website to determine where else Jobber needs to show up so that AI models cite us, recommend us, and send us qualified traffic.
Identify and Prioritize Organic Growth Opportunities
Continuously identify new opportunities to drive organic demand and AI visibility. Your mandate is broad: any organic channel or tactic that increases the frequency, quality, and sentiment of Jobber mentions across the surfaces that AI models ingest
Prioritize ruthlessly using structured frameworks (ICE scoring or equivalent). You maintain a ranked backlog of experiments and initiatives, and you can defend your prioritization to your Director and cross-functional partners
Own Reddit, LinkedIn, YouTube (in partnership with Jobber Creative Studio), forums, community platforms (in partnership with Community), and more. Tomorrow it will include channels that don't exist yet. You stay ahead of where AI models are sourcing signal and position Jobber accordingly
Execute, Experiment, and Scale
Design and run structured AEO/GEO experiments: testing content formats, distribution channels, entity-building tactics, and AI citation strategies. You translate results into scalable practices or kill what isn't working
Develop Jobber's presence on platforms where home service professionals seek advice and where LLMs draw signal. This is strategic content development, not community management or brand social
Monitor AI visibility scores, citation frequency, share of voice, and sentiment across tracked competitors and AI platforms (ChatGPT, Perplexity, Google AI Overviews, Gemini). Surface what's working, what's slipping, and bring recommendations to the team
Build the playbook for off-site organic demand generation in a post-AI search world. This discipline barely exists yet; you'll help define it at Jobber
Partner Cross-Functionally
Work alongside the Organic Search team (technical SEO/GEO and content) to ensure your off-site and channel work reinforces the on-site foundation they maintain. You bring the AI visibility lens; they bring the technical and content infrastructure
Partner with the Principal Demand Generation Manager, PLG on product-led growth experiments that have organic demand implications, including how PLG entry points surface in AI-generated recommendations
Collaborate with teams who own adjacent channels (YouTube, help center, brand partnerships, PR) to coordinate Jobber's presence across the surfaces that AI models reference. You don't own these channels, but you bring the strategic perspective on why and how they contribute to AI discoverability
Communicate clearly on scope, timelines, and trade-offs. Push back thoughtfully when incoming requests don't align with strategy or prioritization
Proven AEO/GEO experience with demonstrable results. You've implemented AI visibility strategies and can point to measurable improvements in citation frequency, share of voice, or AI-referred traffic. This is not a role for someone who has read about GEO; it's for someone who has done it
AI-native with the builds to prove it. You use AI tools daily to research, build, test, and automate. You've built workflows, agents, or automation that made your work meaningfully better, and you can walk us through them
Strong grasp of SEO fundamentals and deep understanding of how AI-powered search is reshaping content strategy, distribution, and discovery
Experience developing content strategies for organic channels like LinkedIn, Reddit, YouTube, or forums, specifically with a growth or lead generation objective
Experience with AI visibility monitoring tools (Profound, GrackerAI, or similar)
Comfort with structured prioritization frameworks and data-driven decision making. You measure against business KPIs (trials, conversions, leads, revenue), not vanity metrics
Proven ability to work cross-functionally with creative, technical, and marketing teams
Ability to work with ambiguity and build structure where it doesn't yet exist. This is a role where you define the playbook, not follow one
Familiarity with NLP concepts, structured data, and how LLMs ingest and weight content sources
Experience with A/B testing content or landing page experiments
Experience with Ahrefs, Google Search Console, GA4, or similar tools
Familiarity with demand generation workflows and how organic content feeds paid and lifecycle campaigns
We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.
At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $98,300, a midpoint of $115,700, and a maximum salary of $133,100, designed to show the progression from learning the ropes to truly excelling.
We design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.
Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.
We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
","descriptionPlain":"Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber, they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!\n\nOur culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers https://www.youtube.com/watch?v=EkfZmHrRLx4&list=PLoktA_D-2UEnxMLfCe93bANKXVXd2bdN8&index=24.\n\n\n\n\nTHE ROLE:\n\nAI-powered search, LLM-driven recommendations, and generative engine results are becoming primary discovery channels for software buyers. Traditional SEO still matters, but it's no longer enough.\n\nReporting to the Director, Organic Acquisition, this is a growth marketing role with one constraint: organic channels only. Your job is to identify, prioritize, and execute the highest-impact opportunities for driving organic demand, both directly to Jobber's website and indirectly by seeding the AI models that increasingly determine what buyers find and trust. You are measured on lead generation and revenue contribution.\n\nYou sit alongside an existing Organic Search team (technical SEO/GEO manager and content marketers) who own the site, the content engine, and the technical foundation. You also work closely with our Principal DG Manager, PLG, who leads product-led growth experiments. You are the missing piece: the person who looks beyond the website to determine where else Jobber needs to show up so that AI models cite us, recommend us, and send us qualified traffic.\n\n\n\n\nTHE GROWTH MARKETING MANAGER, AI VISIBILITY & ORGANIC DEMAND WILL:\n\nIdentify and Prioritize Organic Growth Opportunities\n\n - Continuously identify new opportunities to drive organic demand and AI visibility. Your mandate is broad: any organic channel or tactic that increases the frequency, quality, and sentiment of Jobber mentions across the surfaces that AI models ingest\n\n - Prioritize ruthlessly using structured frameworks (ICE scoring or equivalent). You maintain a ranked backlog of experiments and initiatives, and you can defend your prioritization to your Director and cross-functional partners\n\n - Own Reddit, LinkedIn, YouTube (in partnership with Jobber Creative Studio), forums, community platforms (in partnership with Community), and more. Tomorrow it will include channels that don't exist yet. You stay ahead of where AI models are sourcing signal and position Jobber accordingly\n\nExecute, Experiment, and Scale\n\n - Design and run structured AEO/GEO experiments: testing content formats, distribution channels, entity-building tactics, and AI citation strategies. You translate results into scalable practices or kill what isn't working\n\n - Develop Jobber's presence on platforms where home service professionals seek advice and where LLMs draw signal. This is strategic content development, not community management or brand social\n\n - Monitor AI visibility scores, citation frequency, share of voice, and sentiment across tracked competitors and AI platforms (ChatGPT, Perplexity, Google AI Overviews, Gemini). Surface what's working, what's slipping, and bring recommendations to the team\n\n - Build the playbook for off-site organic demand generation in a post-AI search world. This discipline barely exists yet; you'll help define it at Jobber\n\nPartner Cross-Functionally\n\n - Work alongside the Organic Search team (technical SEO/GEO and content) to ensure your off-site and channel work reinforces the on-site foundation they maintain. You bring the AI visibility lens; they bring the technical and content infrastructure\n\n - Partner with the Principal Demand Generation Manager, PLG on product-led growth experiments that have organic demand implications, including how PLG entry points surface in AI-generated recommendations\n\n - Collaborate with teams who own adjacent channels (YouTube, help center, brand partnerships, PR) to coordinate Jobber's presence across the surfaces that AI models reference. You don't own these channels, but you bring the strategic perspective on why and how they contribute to AI discoverability\n\n - Communicate clearly on scope, timelines, and trade-offs. Push back thoughtfully when incoming requests don't align with strategy or prioritization\n\n\n\n\nTO BE SUCCESSFUL, YOU SHOULD HAVE:\n\n - Proven AEO/GEO experience with demonstrable results. You've implemented AI visibility strategies and can point to measurable improvements in citation frequency, share of voice, or AI-referred traffic. This is not a role for someone who has read about GEO; it's for someone who has done it\n\n - AI-native with the builds to prove it. You use AI tools daily to research, build, test, and automate. You've built workflows, agents, or automation that made your work meaningfully better, and you can walk us through them\n\n - Strong grasp of SEO fundamentals and deep understanding of how AI-powered search is reshaping content strategy, distribution, and discovery\n\n - Experience developing content strategies for organic channels like LinkedIn, Reddit, YouTube, or forums, specifically with a growth or lead generation objective\n\n - Experience with AI visibility monitoring tools (Profound, GrackerAI, or similar)\n\n - Comfort with structured prioritization frameworks and data-driven decision making. You measure against business KPIs (trials, conversions, leads, revenue), not vanity metrics\n\n - Proven ability to work cross-functionally with creative, technical, and marketing teams\n\n - Ability to work with ambiguity and build structure where it doesn't yet exist. This is a role where you define the playbook, not follow one\n\n\n\n\nIT WOULD BE REALLY GREAT (BUT NOT A DEAL-BREAKER) IF YOU HAD:\n\n - Familiarity with NLP concepts, structured data, and how LLMs ingest and weight content sources\n\n - Experience with A/B testing content or landing page experiments\n\n - Experience with Ahrefs, Google Search Console, GA4, or similar tools\n\n - Familiarity with demand generation workflows and how organic content feeds paid and lifecycle campaigns\n\n\n\n\nLOCATION:\n\nWe believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.\n\n\n\n\nCOMPENSATION:\n\nAt Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $98,300, a midpoint of $115,700, and a maximum salary of $133,100, designed to show the progression from learning the ropes to truly excelling.\n\nWe design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.\n\nBase salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.\n\nWe believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!\n\nWhat you can expect from Jobber:\n\n - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.\n\n - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.\n\n - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.\n\n - To work with a group of people who are humble, supportive, and give a sh*t about our customers.\n\nWe believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.\n\n\n\nA bit more about us:\n\nJob by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!"},{"id":"12cc8a42-4e08-423d-803a-80a5972543b7","title":"Staff Data Engineer ","department":"Strategy & Analytics","team":"Strategy & Analytics","employmentType":"FullTime","location":"Remote","secondaryLocations":[{"location":"Vancouver","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}}},{"location":"Kitchener-Waterloo","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Kitchener-Waterloo"}}},{"location":"Edmonton","address":{"postalAddress":{"addressRegion":"Alberta","addressCountry":"Canada","addressLocality":"Edmonton"}}},{"location":"Toronto","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}}}],"publishedAt":"2026-09-16T22:00:48.905+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Canada"}},"jobUrl":"https://jobs.ashbyhq.com/jobber/12cc8a42-4e08-423d-803a-80a5972543b7","applyUrl":"https://jobs.ashbyhq.com/jobber/12cc8a42-4e08-423d-803a-80a5972543b7/application","descriptionHtml":"
Then Jobber might be the place for you! We’re looking for a new Staff Data Engineer to join our Data Platform Team.
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
We help employees grow professionally; we have a ton of onboarding resources, tutorials, hackathons and buddies to support learnings and provide opportunities to innovate. We have a range of experience levels on teams which allows for mentor/mentee opportunities. Leaders at Jobber work with empathy and support employees to build healthy work-life harmony. Bring your dedication and passion to this job to fulfill your goals.
The team:
The Data Integration team's mission is to empower teams across Jobber with the right data, at the right time, in the right place, so they can deliver business value better and faster. Key responsibilities include: data ingestion and Change Data Capture (CDC), including materializing CDC streams into tables in Snowflake; data activation (egress); managing the systems involved in the movement and transformation of data; self-serve tooling; and data integrity and governance.
The role:
As a Staff Data Engineer, you will play a critical role in shaping the future of data integration at Jobber. As a technical champion and force multiplier, you’ll lead and mentor a team of exceptional data engineers while solving complex technical challenges. Your expertise will span architecture, technical leadership, design, and hands-on coding, enabling you to significantly influence the direction of data at Jobber.
Beyond day-to-day delivery, you will dedicate time to work acceleration, cross-team initiatives, exploration of emerging technologies, addressing technical debt, and investing in the future of engineering at Jobber. This is a highly strategic and hands-on position where you’ll combine deep technical expertise with leadership to design resilient systems, empower teams across the organization to self-serve with confidence, and ensure our data remains a trusted asset that accelerates business growth.
As a Staff Data Engineer, you will:
Shape Foundational Data Components: Design, build, and maintain scalable batch and real-time data pipelines, while also looking across systems and ahead to anticipate future needs.
Demonstrate Technical Mastery: Deliver high-quality solutions through deep expertise in modern data tools and technologies. Champion technical excellence within the team by setting best practices, raising the bar for engineering quality, and mentoring team members at all levels to support their growth and career development.
Drive Reliability & Resilience: Establish testing and reliability standards, SLAs (uptime, RTO, RPO), and disaster recovery playbooks. Lead major reliability initiatives to minimize downtime and protect critical business data.
Advance Observability & Governance: Build frameworks for monitoring, logging, lineage, and auditing to ensure visibility, compliance, and trust in data. Define governance policies that enforce data integrity, availability, and reliability across the platform.
Accelerate and Empower Data Access: Develop self-service tools, frameworks, and automation that reduce manual effort, improve efficiency, and enable teams across engineering, analytics, and data science to work effectively with data while minimizing dependency on the Data Platform team.
Contribute to Strategic Planning: Partner with Technical Program Managers to define and refine strategic roadmaps, ensuring that data engineering priorities align with business objectives.
Drive Cross-Team Collaboration: Collaborate with Staff Engineers and technical leaders across domains to identify friction points, and work collectively to design solutions that improve system reliability, consistency, and scalability.
Accelerate Business Growth: Work closely with data analysts, scientists, and product teams to enable fast, seamless exploration, analysis, modeling, and reporting. Build automation and infrastructure that reduce friction and accelerate decision-making.
Safeguard Data Integrity: Own the integrity and reliability of data, ensuring stakeholders across the organization maintain trust in the insights and decisions driven by it.
On-Call Rotation: Members of the Data Platform team participate in an on-call rotation, covering one week at a time. When an incident occurs outside of regular working hours, we provide time off in lieu to support healthy balance and recovery. From time to time, major maintenance work may require team members to serve as primary or secondary on-call support over a weekend.
Jobber is committed to maintaining a fair, transparent, and humane on-call experience. Your interview team will be happy to walk you through how we manage on-call responsibilities in practice.
To be successful, you should have:
Core Data Engineering Expertise: Hands-on experience with batch and real-time data processing frameworks, lakehouse/warehouse management, large-scale data transformation, data serialization, workflow orchestration and dimensional modeling (star/snow-flake schemas)
Scalable Systems Development: Proven ability to design and deliver highly scalable, maintainable, and high-performance solutions across multiple layers of the technology stack, leveraging containerization, CI/CD, and API development.
AWS Cloud Proficiency: Strong understanding of AWS services relevant to the data domain, with hands-on experience leveraging them to design and implement data solutions.
Technical Leadership & Engineering Excellence: Demonstrated success guiding teams through complex, high-impact projects while providing architectural direction and serving as a trusted technical lead. Exceptional proficiency in software design, system architecture, and coding, with a focus on long-term maintainability, performance, and resilience.
Reliability & DevOps Practices: Strong background in infrastructure-as-code (Terraform, CloudFormation), observability (logging, monitoring, tracing), and system reliability.
Collaboration & Adaptability: Exceptional communication skills, self-motivation, and resourcefulness, with the ability to navigate ambiguity, prioritize effectively, and deliver results in fast-paced environments.
It would be really great (but not a deal-breaker) if you had:
Machine Learning Platform Experience: Exposure to ML platforms and distributed compute frameworks (e.g., Ray, TensorFlow, PyTorch). Experience collaborating with Data Scientists to operationalize models, implement drift detection, or scale ML workloads.
Cross-Domain Engineering Experience: Hands-on exposure to non–data engineering codebases, such as web application frameworks (Ruby on Rails) and modern front-end stacks (TypeScript/React).
API & Integration Knowledge: Familiarity with GraphQL, API layer design, and performance optimization.
Platform Building Experience: Prior work on developer tooling or shared platforms that supported multiple engineering domains.
Governance & Compliance Awareness: Knowledge of data privacy, security, and compliance in cloud-based data environments.
Knowledge of data privacy, security, and compliance considerations in a cloud-based data environment.
Compensation:
At Jobber, we also believe that compensation should be transparent, fair, and supportive of your experience and growth. This role has a minimum annual salary of $169,200 CAD, a midpoint of $199,100 CAD and a maximum salary of $228,900 CAD, designed to reflect the progression from learning the ropes to truly excelling.
We design our compensation to reflect each new hire's skills, experience, and the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual's current capabilities and their opportunity for future growth.
Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You'll have access to a dedicated talent development program that includes career coaching and opportunities for career development.
We believe in transparency and open conversations about compensation. If you have any questions about our approach, we're happy to discuss them throughout the hiring process!
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
","descriptionPlain":"DOES WORKING WITH DATA MOTIVATE AND EXCITE YOU? DO YOU WANT TO MAKE A DIFFERENCE CROSS FUNCTIONALLY?\n\n\n\nThen Jobber might be the place for you! We’re looking for a new Staff Data Engineer to join our Data Platform Team.\n\nJobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!\n\nOur culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers https://www.youtube.com/watch?v=EkfZmHrRLx4&list=PLoktA_D-2UEnxMLfCe93bANKXVXd2bdN8&index=24.\n\nWe help employees grow professionally; we have a ton of onboarding resources, tutorials, hackathons and buddies to support learnings and provide opportunities to innovate. We have a range of experience levels on teams which allows for mentor/mentee opportunities. Leaders at Jobber work with empathy and support employees to build healthy work-life harmony. Bring your dedication and passion to this job to fulfill your goals.\n\n\nThe team:\n\nThe Data Integration team's mission is to empower teams across Jobber with the right data, at the right time, in the right place, so they can deliver business value better and faster. Key responsibilities include: data ingestion and Change Data Capture (CDC), including materializing CDC streams into tables in Snowflake; data activation (egress); managing the systems involved in the movement and transformation of data; self-serve tooling; and data integrity and governance.\n\nThe role:\n\nAs a Staff Data Engineer, you will play a critical role in shaping the future of data integration at Jobber. As a technical champion and force multiplier, you’ll lead and mentor a team of exceptional data engineers while solving complex technical challenges. Your expertise will span architecture, technical leadership, design, and hands-on coding, enabling you to significantly influence the direction of data at Jobber.\n\nBeyond day-to-day delivery, you will dedicate time to work acceleration, cross-team initiatives, exploration of emerging technologies, addressing technical debt, and investing in the future of engineering at Jobber. This is a highly strategic and hands-on position where you’ll combine deep technical expertise with leadership to design resilient systems, empower teams across the organization to self-serve with confidence, and ensure our data remains a trusted asset that accelerates business growth.\n\n\nAs a Staff Data Engineer, you will:\n\n - Shape Foundational Data Components: Design, build, and maintain scalable batch and real-time data pipelines, while also looking across systems and ahead to anticipate future needs.\n\n - Demonstrate Technical Mastery: Deliver high-quality solutions through deep expertise in modern data tools and technologies. Champion technical excellence within the team by setting best practices, raising the bar for engineering quality, and mentoring team members at all levels to support their growth and career development.\n\n - Drive Reliability & Resilience: Establish testing and reliability standards, SLAs (uptime, RTO, RPO), and disaster recovery playbooks. Lead major reliability initiatives to minimize downtime and protect critical business data.\n\n - Advance Observability & Governance: Build frameworks for monitoring, logging, lineage, and auditing to ensure visibility, compliance, and trust in data. Define governance policies that enforce data integrity, availability, and reliability across the platform.\n\n - Accelerate and Empower Data Access: Develop self-service tools, frameworks, and automation that reduce manual effort, improve efficiency, and enable teams across engineering, analytics, and data science to work effectively with data while minimizing dependency on the Data Platform team.\n\n - Contribute to Strategic Planning: Partner with Technical Program Managers to define and refine strategic roadmaps, ensuring that data engineering priorities align with business objectives.\n\n - Drive Cross-Team Collaboration: Collaborate with Staff Engineers and technical leaders across domains to identify friction points, and work collectively to design solutions that improve system reliability, consistency, and scalability.\n\n - Accelerate Business Growth: Work closely with data analysts, scientists, and product teams to enable fast, seamless exploration, analysis, modeling, and reporting. Build automation and infrastructure that reduce friction and accelerate decision-making.\n\n - Safeguard Data Integrity: Own the integrity and reliability of data, ensuring stakeholders across the organization maintain trust in the insights and decisions driven by it.\n\n - On-Call Rotation: Members of the Data Platform team participate in an on-call rotation, covering one week at a time. When an incident occurs outside of regular working hours, we provide time off in lieu to support healthy balance and recovery. From time to time, major maintenance work may require team members to serve as primary or secondary on-call support over a weekend.\n Jobber is committed to maintaining a fair, transparent, and humane on-call experience. Your interview team will be happy to walk you through how we manage on-call responsibilities in practice.\n\n\nTo be successful, you should have:\n\n - Core Data Engineering Expertise: Hands-on experience with batch and real-time data processing frameworks, lakehouse/warehouse management, large-scale data transformation, data serialization, workflow orchestration and dimensional modeling (star/snow-flake schemas)\n\n - Scalable Systems Development: Proven ability to design and deliver highly scalable, maintainable, and high-performance solutions across multiple layers of the technology stack, leveraging containerization, CI/CD, and API development.\n\n - AWS Cloud Proficiency: Strong understanding of AWS services relevant to the data domain, with hands-on experience leveraging them to design and implement data solutions.\n\n - Technical Leadership & Engineering Excellence: Demonstrated success guiding teams through complex, high-impact projects while providing architectural direction and serving as a trusted technical lead. Exceptional proficiency in software design, system architecture, and coding, with a focus on long-term maintainability, performance, and resilience.\n\n - Reliability & DevOps Practices: Strong background in infrastructure-as-code (Terraform, CloudFormation), observability (logging, monitoring, tracing), and system reliability.\n\n - Collaboration & Adaptability: Exceptional communication skills, self-motivation, and resourcefulness, with the ability to navigate ambiguity, prioritize effectively, and deliver results in fast-paced environments.\n\n\nIt would be really great (but not a deal-breaker) if you had:\n\n - Machine Learning Platform Experience: Exposure to ML platforms and distributed compute frameworks (e.g., Ray, TensorFlow, PyTorch). Experience collaborating with Data Scientists to operationalize models, implement drift detection, or scale ML workloads.\n\n - Cross-Domain Engineering Experience: Hands-on exposure to non–data engineering codebases, such as web application frameworks (Ruby on Rails) and modern front-end stacks (TypeScript/React).\n\n - API & Integration Knowledge: Familiarity with GraphQL, API layer design, and performance optimization.\n\n - Platform Building Experience: Prior work on developer tooling or shared platforms that supported multiple engineering domains.\n\n - Governance & Compliance Awareness: Knowledge of data privacy, security, and compliance in cloud-based data environments.\n\n - Knowledge of data privacy, security, and compliance considerations in a cloud-based data environment.\n\n\nCompensation:\n\nAt Jobber, we also believe that compensation should be transparent, fair, and supportive of your experience and growth. This role has a minimum annual salary of $169,200 CAD, a midpoint of $199,100 CAD and a maximum salary of $228,900 CAD, designed to reflect the progression from learning the ropes to truly excelling.\n\nWe design our compensation to reflect each new hire's skills, experience, and the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual's current capabilities and their opportunity for future growth.\n\nBase salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You'll have access to a dedicated talent development program that includes career coaching and opportunities for career development.\n\nWe believe in transparency and open conversations about compensation. If you have any questions about our approach, we're happy to discuss them throughout the hiring process!\n\n\n\n\n\nWhat you can expect from Jobber:\n\n - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.\n\n - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.\n\n - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.\n\n - To work with a group of people who are humble, supportive, and give a sh*t about our customers.\n\nWe believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.\n\n\n\nA bit more about us:\n\nJob by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!"},{"id":"7459bce1-9f72-4e81-b33a-1f5716f40583","title":"Senior Front-End Developer","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"Edmonton","secondaryLocations":[{"location":"Vancouver","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}}},{"location":"Kitchener-Waterloo","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Kitchener-Waterloo"}}},{"location":"Toronto","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}}}],"publishedAt":"2026-08-06T18:46:54.813+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Alberta","addressCountry":"Canada","addressLocality":"Edmonton"}},"jobUrl":"https://jobs.ashbyhq.com/jobber/7459bce1-9f72-4e81-b33a-1f5716f40583","applyUrl":"https://jobs.ashbyhq.com/jobber/7459bce1-9f72-4e81-b33a-1f5716f40583/application","descriptionHtml":"Then Jobber might be the place for you! We're looking for a Senior Front-End Developer - ideally with full-stack experience/knowledge - to contribute to building our modern stack Jamstack projects and help raise the technical bar of the team.
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
Jobber's website is one of our most important growth engines — the place where small home-service businesses first meet the product and decide to start a trial. The Web team builds and continuously improves getjobber.com, shipping new pages, running a high-velocity experimentation program, and pushing the limits of what a marketing site can do for conversion, SEO, and AI-driven discovery.
We're looking for a Senior Front-End Developer - ideally with full-stack experience/knowledge - to contribute to building our modern stack Jamstack projects and help raise the technical bar of the team. You'll work primarily in Next.js, Sanity, React and TypeScript within a headless/composable architecture, contributing to our growing UI library and the systems that lets us ship and test quickly. Back-end familiarity is important: our site is content-driven, so you'll work across a headless CMS with the APIs and services that power our pages. You'll regularly interface with engineers on the Product side. This is a senior individual-contributor role with real technical influence: you'll set patterns, mentor other developers, and partner with the Engineering Manager on standards and code quality — without carrying people-management responsibilities.
Just as importantly, we want someone who treats AI-assisted development as a core engineering skill. We're actively reshaping how we build — using AI coding agents, MCP-connected tooling, and automated workflows to move faster without sacrificing quality — and we want this person to help lead that evolution, not just keep up with it.
Build on a modern front-end stack
Ship production features in Next.js, Sanity, and React with TypeScript across getjobber.com, from marketing and feature pages to conversion-critical surfaces like pricing.
Contribute to and extend our shared component library and design system so the team builds faster on consistent, reusable, well-tested foundations.
Own performance and accessibility as first-class requirements — Core Web Vitals, semantic and accessible markup, and fast, resilient page loads that directly support conversion.
Work across the stack on a content-driven site — integrate with a headless CMS, and build and consume the APIs and services that power our pages.
Write well-tested, scalable, well-organized code and drive consistent engineering practices through code review.
Collaborate with our other developers on best technical practices and project decisions.
Push our AI-assisted workflow forward
Use AI coding tools and agents fluently (e.g. Claude, AI-assisted IDEs, agentic workflows) to accelerate development while keeping a critical eye on output quality and reliability.
Improve how the team works with AI — building and refining MCP integrations, prompts, and context so our tickets, content, and codebase are AI-ready.
Help define and benchmark team standards for AI-assisted development — identifying what works, documenting it, and raising the whole team's baseline.
Power experimentation and growth
Build and ship A/B and multivariate experiments quickly, partnering with CRO and product stakeholders to keep the test pipeline moving.
Engineer for velocity — reduce the friction between a test idea and a live experiment, and make iteration cheap.
Support SEO, LLM, and AI-search initiatives with the technical foundations (structured data, performance, rendering) that keep the site discoverable as search evolves.
Raise the technical bar
Set patterns and technical direction for how we build, and bring the team along through pragmatic, well-reasoned decisions.
Mentor and coach other front-end developers, lifting their skills and holding the team to its engineering principles.
Partner with the Engineering Manager on technical standards, code quality, and architecture
Interface with engineers on the Product team, coordinating across shared systems and boundaries (e.g. the signup and pricing surfaces) to align on patterns, integrations, and handoffs.
Identify and act on opportunities to improve the stack, tooling, and processes, and maintain strong team documentation.
Deep front-end expertise. Expert command of HTML, CSS, JavaScript/TypeScript, accessibility, and web performance, plus several years building production applications.
Strong Next.js and React experience. You've built and maintained real applications on this stack and understand modern rendering, component architecture, and tooling.
Back-end familiarity — full-stack ideal. You're comfortable working beyond the front end: building and integrating APIs and services, and reasoning about the systems behind the pages. A full-stack background is highly preferred.
Headless CMS experience. You've built content-driven sites on a headless CMS and understand how to model, integrate, and ship content at scale.
Hands-on AI-assisted development. You actively use AI coding tools in your day-to-day work and have a point of view on where they help, where they don't, and how to use them responsibly.
A growth and experimentation mindset. You're comfortable building for measurement and iteration, and you care about the business outcome your code drives.
Technical leadership without ego. You set standards and mentor others while staying collaborative and open to better ideas.
Strong communication. You collaborate easily with both technical and non-technical partners — designers, marketers, PMs, and CRO.
Ambitious and humble. You don't accept the status quo simply because \"it's what we've always done\" — you push for better, newer, more innovative approaches while staying grounded.
Comfort in the grey areas. You're adaptable, can prioritize amid ambiguity and changing priorities, and break large, complex problems into shippable pieces.
Nice to have:
Experience with client-side and feature-flag experimentation platforms (e.g. Optimizely, Kameleoon, Adobe Target) and analytics tools (e.g. Amplitude, GA360).
Experience working within a design system or maintaining a shared component library.
Experience collaborating with product engineering teams across shared systems.
Experience collaborating closely with designers in Figma.
We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.
At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $121,000 a midpoint of $142,200, and a maximum salary of $163,600 designed to show the progression from learning the ropes to truly excelling.
We design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.
Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.
We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
","descriptionPlain":"ARE YOU A BUILDER?\n\nThen Jobber might be the place for you! We're looking for a Senior Front-End Developer - ideally with full-stack experience/knowledge - to contribute to building our modern stack Jamstack projects and help raise the technical bar of the team.\n\nJobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!\n\nOur culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers https://www.youtube.com/watch?v=EkfZmHrRLx4&list=PLoktA_D-2UEnxMLfCe93bANKXVXd2bdN8&index=24.\n\n\n\n\nTHE ROLE:\n\nJobber's website is one of our most important growth engines — the place where small home-service businesses first meet the product and decide to start a trial. The Web team builds and continuously improves getjobber.com http://getjobber.com, shipping new pages, running a high-velocity experimentation program, and pushing the limits of what a marketing site can do for conversion, SEO, and AI-driven discovery.\n\nWe're looking for a Senior Front-End Developer - ideally with full-stack experience/knowledge - to contribute to building our modern stack Jamstack projects and help raise the technical bar of the team. You'll work primarily in Next.js http://next.js, Sanity, React and TypeScript within a headless/composable architecture, contributing to our growing UI library and the systems that lets us ship and test quickly. Back-end familiarity is important: our site is content-driven, so you'll work across a headless CMS with the APIs and services that power our pages. You'll regularly interface with engineers on the Product side. This is a senior individual-contributor role with real technical influence: you'll set patterns, mentor other developers, and partner with the Engineering Manager on standards and code quality — without carrying people-management responsibilities.\n\nJust as importantly, we want someone who treats AI-assisted development as a core engineering skill. We're actively reshaping how we build — using AI coding agents, MCP-connected tooling, and automated workflows to move faster without sacrificing quality — and we want this person to help lead that evolution, not just keep up with it.\n\n\n\n\nWHAT YOU'LL DO:\n\nBuild on a modern front-end stack\n\n - Ship production features in Next.js http://next.js, Sanity, and React with TypeScript across getjobber.com http://getjobber.com, from marketing and feature pages to conversion-critical surfaces like pricing.\n\n - Contribute to and extend our shared component library and design system so the team builds faster on consistent, reusable, well-tested foundations.\n\n - Own performance and accessibility as first-class requirements — Core Web Vitals, semantic and accessible markup, and fast, resilient page loads that directly support conversion.\n\n - Work across the stack on a content-driven site — integrate with a headless CMS, and build and consume the APIs and services that power our pages.\n\n - Write well-tested, scalable, well-organized code and drive consistent engineering practices through code review.\n\n - Collaborate with our other developers on best technical practices and project decisions.\n\nPush our AI-assisted workflow forward\n\n - Use AI coding tools and agents fluently (e.g. Claude, AI-assisted IDEs, agentic workflows) to accelerate development while keeping a critical eye on output quality and reliability.\n\n - Improve how the team works with AI — building and refining MCP integrations, prompts, and context so our tickets, content, and codebase are AI-ready.\n\n - Help define and benchmark team standards for AI-assisted development — identifying what works, documenting it, and raising the whole team's baseline.\n\nPower experimentation and growth\n\n - Build and ship A/B and multivariate experiments quickly, partnering with CRO and product stakeholders to keep the test pipeline moving.\n\n - Engineer for velocity — reduce the friction between a test idea and a live experiment, and make iteration cheap.\n\n - Support SEO, LLM, and AI-search initiatives with the technical foundations (structured data, performance, rendering) that keep the site discoverable as search evolves.\n\nRaise the technical bar\n\n - Set patterns and technical direction for how we build, and bring the team along through pragmatic, well-reasoned decisions.\n\n - Mentor and coach other front-end developers, lifting their skills and holding the team to its engineering principles.\n\n - Partner with the Engineering Manager on technical standards, code quality, and architecture\n\n - Interface with engineers on the Product team, coordinating across shared systems and boundaries (e.g. the signup and pricing surfaces) to align on patterns, integrations, and handoffs.\n\n - Identify and act on opportunities to improve the stack, tooling, and processes, and maintain strong team documentation.\n\n\n\n\nTO BE SUCCESSFUL, YOU SHOULD HAVE:\n\n - Deep front-end expertise. Expert command of HTML, CSS, JavaScript/TypeScript, accessibility, and web performance, plus several years building production applications.\n\n - Strong Next.js and React experience. You've built and maintained real applications on this stack and understand modern rendering, component architecture, and tooling.\n\n - Back-end familiarity — full-stack ideal. You're comfortable working beyond the front end: building and integrating APIs and services, and reasoning about the systems behind the pages. A full-stack background is highly preferred.\n\n - Headless CMS experience. You've built content-driven sites on a headless CMS and understand how to model, integrate, and ship content at scale.\n\n - Hands-on AI-assisted development. You actively use AI coding tools in your day-to-day work and have a point of view on where they help, where they don't, and how to use them responsibly.\n\n - A growth and experimentation mindset. You're comfortable building for measurement and iteration, and you care about the business outcome your code drives.\n\n - Technical leadership without ego. You set standards and mentor others while staying collaborative and open to better ideas.\n\n - Strong communication. You collaborate easily with both technical and non-technical partners — designers, marketers, PMs, and CRO.\n\n - Ambitious and humble. You don't accept the status quo simply because \"it's what we've always done\" — you push for better, newer, more innovative approaches while staying grounded.\n\n - Comfort in the grey areas. You're adaptable, can prioritize amid ambiguity and changing priorities, and break large, complex problems into shippable pieces.\n\nNice to have:\n\n - Experience with client-side and feature-flag experimentation platforms (e.g. Optimizely, Kameleoon, Adobe Target) and analytics tools (e.g. Amplitude, GA360).\n\n - Experience working within a design system or maintaining a shared component library.\n\n - Experience collaborating with product engineering teams across shared systems.\n\n - Experience collaborating closely with designers in Figma.\n\n\n\n\nLOCATION:\n\nWe believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.\n\n\n\n\nCOMPENSATION:\n\nAt Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $121,000 a midpoint of $142,200, and a maximum salary of $163,600 designed to show the progression from learning the ropes to truly excelling.\n\nWe design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.\n\nBase salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.\n\nWe believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!\n\nWhat you can expect from Jobber:\n\n - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.\n\n - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.\n\n - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.\n\n - To work with a group of people who are humble, supportive, and give a sh*t about our customers.\n\nWe believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.\n\n\n\nA bit more about us:\n\nJob by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!"}],"apiVersion":"1"}