Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
🏡 Where you'll fit in:
We are looking for a strategic and hands-on Head of of Global Compensation & Benefits to architect, implement, and manage our total rewards strategy and operations. This is a critical leadership role responsible for designing equitable, competitive, and scalable programs that will attract, retain, and motivate top talent across the globe. You will be the chief architect of our compensation philosophy and will be instrumental in resolving existing pay inequities and creating a fair and consistent framework for our growing international team.
🚀 What you’ll own:
1. Develop and Implement a Compensation Philosophy
Craft a clear, data-driven compensation philosophy that is intrinsically linked to our company values, business strategy, and long-term growth objectives.
Collaborate with the executive leadership team to gain alignment and ensure the philosophy serves as the foundational guide for all compensation and rewards decisions.
Champion this philosophy throughout the organization to ensure transparency and understanding among leaders and employees.
2. Establish Base Pay, Bonus, and Equity Structures
Design and implement globally consistent, yet locally relevant, salary bands, bonus/incentive plans, and equity guidelines.
Utilise robust market benchmarking data from multiple sources (e.g., Radford, Mercer) to ensure our compensation is competitive and aligned with our desired market position.
Develop clear processes for salary reviews, promotions, and new hire offers to ensure internal equity and consistency.
3. Conduct a Company-Wide Reward Audit
Lead a comprehensive audit of all current compensation practices to identify internal pay inequities, market misalignments, and compliance risks across all regions.
Conduct a thorough pay equity analysis with an immediate and specific focus on understanding and addressing our flagged gender pay gap.
Present findings and provide data-backed, actionable recommendations to leadership for remediating gaps and mitigating future risks.
4. Build Scalable Global Benefits and Total Rewards Programs
Design and launch a harmonized global benefits framework that addresses current lack consistency across our regions.
Evaluate, select, and manage vendors to provide comprehensive and cost-effective benefits offerings, including health, wellness, retirement, and leave programs that cater to a diverse global workforce.
Develop a compelling total rewards communication strategy to help employees understand and appreciate the full value of their compensation and benefits package, driving engagement and retention.
🧠 What you’ll bring to the party:
Detailed & progressive experience in Compensation & Benefits, with time spent in a strategic leadership role.
Demonstrable experience building and managing compensation and benefits programs on a global or multi-regional scale is essential.
Proven expertise in designing a compensation philosophy, creating salary structures, and managing variable pay and equity programs (e.g., RSUs, stock options).
Hands-on experience conducting pay equity audits and implementing remediation plans. Familiarity with statistical analysis and pay equity legislation is required.
Strong quantitative and analytical skills, with the ability to interpret complex data and translate it into actionable insights.
Global operational benefits management
Exceptional communication, influencing, and stakeholder management skills, with the ability to present complex topics clearly to executive audiences.
High level of integrity and discretion in handling sensitive and confidential information.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\n🏡 Where you'll fit in:\n\nWe are looking for a strategic and hands-on Head of of Global Compensation & Benefits to architect, implement, and manage our total rewards strategy and operations. This is a critical leadership role responsible for designing equitable, competitive, and scalable programs that will attract, retain, and motivate top talent across the globe. You will be the chief architect of our compensation philosophy and will be instrumental in resolving existing pay inequities and creating a fair and consistent framework for our growing international team.\n\n🚀 What you’ll own:\n\n1. Develop and Implement a Compensation Philosophy\n\n - Craft a clear, data-driven compensation philosophy that is intrinsically linked to our company values, business strategy, and long-term growth objectives.\n\n - Collaborate with the executive leadership team to gain alignment and ensure the philosophy serves as the foundational guide for all compensation and rewards decisions.\n\n - Champion this philosophy throughout the organization to ensure transparency and understanding among leaders and employees.\n\n2. Establish Base Pay, Bonus, and Equity Structures\n\n - Design and implement globally consistent, yet locally relevant, salary bands, bonus/incentive plans, and equity guidelines.\n\n - Utilise robust market benchmarking data from multiple sources (e.g., Radford, Mercer) to ensure our compensation is competitive and aligned with our desired market position.\n\n - Develop clear processes for salary reviews, promotions, and new hire offers to ensure internal equity and consistency.\n\n3. Conduct a Company-Wide Reward Audit\n\n - Lead a comprehensive audit of all current compensation practices to identify internal pay inequities, market misalignments, and compliance risks across all regions.\n\n - Conduct a thorough pay equity analysis with an immediate and specific focus on understanding and addressing our flagged gender pay gap.\n\n - Present findings and provide data-backed, actionable recommendations to leadership for remediating gaps and mitigating future risks.\n\n4. Build Scalable Global Benefits and Total Rewards Programs\n\n - Design and launch a harmonized global benefits framework that addresses current lack consistency across our regions.\n\n - Evaluate, select, and manage vendors to provide comprehensive and cost-effective benefits offerings, including health, wellness, retirement, and leave programs that cater to a diverse global workforce.\n\n - Develop a compelling total rewards communication strategy to help employees understand and appreciate the full value of their compensation and benefits package, driving engagement and retention.\n\n🧠 What you’ll bring to the party:\n\n - Detailed & progressive experience in Compensation & Benefits, with time spent in a strategic leadership role.\n\n - Demonstrable experience building and managing compensation and benefits programs on a global or multi-regional scale is essential.\n\n - Proven expertise in designing a compensation philosophy, creating salary structures, and managing variable pay and equity programs (e.g., RSUs, stock options).\n\n - Hands-on experience conducting pay equity audits and implementing remediation plans. Familiarity with statistical analysis and pay equity legislation is required.\n\n - Strong quantitative and analytical skills, with the ability to interpret complex data and translate it into actionable insights.\n\n - Global operational benefits management\n\n - Exceptional communication, influencing, and stakeholder management skills, with the ability to present complex topics clearly to executive audiences.\n\n - High level of integrity and discretion in handling sensitive and confidential information.\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"657aa66b-7199-4a5d-95a6-354ce2fcef56","title":"Technical Program Lead (F/H/X)","department":"Delivery Tech","team":"Kraken Customer Core","employmentType":"FullTime","location":"Paris, France","secondaryLocations":[],"publishedAt":"2026-10-02T15:30:45.010+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"France","addressLocality":"Paris"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/657aa66b-7199-4a5d-95a6-354ce2fcef56","applyUrl":"https://jobs.ashbyhq.com/krakentech/657aa66b-7199-4a5d-95a6-354ce2fcef56/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
🏠 Where you'll fit in:
We have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like.
This role will lead the technical orchestration of a major client program, partnering with an international energy retailer in their operational transformation. You will oversee the migration’s technical pillar and manage the ongoing technical relationship, supporting the client’s adoption of our Kraken platform as part of their broader business transformation.
We work incredibly dynamically, and this role is one that will take different shapes throughout the week. We are looking for well rounded individuals who are comfortable with ambiguity, are self-starters and willing to roll their sleeves up to get to the nitty gritty of a problem. You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing senior stakeholders through a journey of change.
You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.
🚀 What you'll own:
Building trusted relationships with client executives and technology stakeholders, including partnering with our product and engineering teams to align on priorities. Serving as the escalation point for client concerns and ensuring both technical challenges and product requirements are effectively managed
Defining success criteria and governance for delivering the technical pillar of the program.
Owning the Kraken platform localisation plan to meet client expectations while matching Kraken roadmap
Summarising and articulating client needs, considerations, timelines, etc internally as structured input for the successful and timely execution of any required technology platform localisation and development.
Directing internal Kraken software developers contributing to the client program, as well as potential external Partners, on tech platform deliverables to ensure an overall successful and timely technology migration.
Supporting the client meets their business needs via the delivery of tech.
Understanding the Kraken infrastructure, aligning client direction with the overall goal for the Kraken platform & business.
Setting up training programs to upskill the technical arm of the client.
Being an advocate for the Kraken way of delivering tech and supporting the client in shifting their mindset around tech delivery
🧠 What you'll bring to the party:
Communication: You need to be confident in calling out approaches that aren't best for the client and always striving for simplicity. You need to be able to communicate the context behind decisions relating to the platform & client priorities. You must be able to build strong relationships and credibility amongst senior stakeholders, balancing the needs of the client with Kraken’s business needs and platform potential and constraints.
Program management: Confident in managing a long term, fast paced program. Can be both high level and dive into detail when required. Ability to directly manage a team and manage processes that can drive the right outcomes for clients.
Strong technical aptitude: We are looking for a logical thinker who has strong problem solving skills within an agile working framework. Must quickly be able to grasp the technical capabilities and constraints of the Kraken platform. Is an advocate for the continuous deployment approach we take at Kraken and champions building tech iteratively.
Business acumen: Able to understand business goals of both client and Kraken, putting all technology decisions into context to ensure measurable success can be achieved and celebrated.
You are based in Paris, France and willing to travel internationally
Experience / Qualifications needed:
Technical mindset, experience in engineering-led industries
You are based in and around Paris and are willing to go to the office 2-3 times per week
Sector-relevant experience in managing complex technology implementation or migration programs
Proven experience in software adaptation, deployment and integration
Exceptional interpersonal skills
Fluent English & French is a prerequisite
As we are an international organization, we kindly ask you to send us your CV in English.
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5, and in Germany we rate 4.7 on Kununu as a Top Company. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\nHelp us use technology to make a big green dent in the universe!\n\n \n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\n \n\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n\n \n\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n\n \n\n🏠 Where you'll fit in:\n\n \n\nWe have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like. \n\n \n\nThis role will lead the technical orchestration of a major client program, partnering with an international energy retailer in their operational transformation. You will oversee the migration’s technical pillar and manage the ongoing technical relationship, supporting the client’s adoption of our Kraken platform as part of their broader business transformation.\n\n \n\nWe work incredibly dynamically, and this role is one that will take different shapes throughout the week. We are looking for well rounded individuals who are comfortable with ambiguity, are self-starters and willing to roll their sleeves up to get to the nitty gritty of a problem. You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing senior stakeholders through a journey of change. \n\n \n\nYou must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client. \n\n \n\nWe are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.\n\n\n\n🚀 What you'll own:\n\n - Building trusted relationships with client executives and technology stakeholders, including partnering with our product and engineering teams to align on priorities. Serving as the escalation point for client concerns and ensuring both technical challenges and product requirements are effectively managed\n\n - Defining success criteria and governance for delivering the technical pillar of the program. \n\n - Owning the Kraken platform localisation plan to meet client expectations while matching Kraken roadmap\n\n - Summarising and articulating client needs, considerations, timelines, etc internally as structured input for the successful and timely execution of any required technology platform localisation and development.\n\n - Directing internal Kraken software developers contributing to the client program, as well as potential external Partners, on tech platform deliverables to ensure an overall successful and timely technology migration.\n\n - Supporting the client meets their business needs via the delivery of tech. \n\n - Understanding the Kraken infrastructure, aligning client direction with the overall goal for the Kraken platform & business. \n\n - Setting up training programs to upskill the technical arm of the client. \n\n - Being an advocate for the Kraken way of delivering tech and supporting the client in shifting their mindset around tech delivery\n\n \n\n🧠 What you'll bring to the party:\n\n - Communication: You need to be confident in calling out approaches that aren't best for the client and always striving for simplicity. You need to be able to communicate the context behind decisions relating to the platform & client priorities. You must be able to build strong relationships and credibility amongst senior stakeholders, balancing the needs of the client with Kraken’s business needs and platform potential and constraints. \n\n - Program management: Confident in managing a long term, fast paced program. Can be both high level and dive into detail when required. Ability to directly manage a team and manage processes that can drive the right outcomes for clients. \n\n - Strong technical aptitude: We are looking for a logical thinker who has strong problem solving skills within an agile working framework. Must quickly be able to grasp the technical capabilities and constraints of the Kraken platform. Is an advocate for the continuous deployment approach we take at Kraken and champions building tech iteratively. \n\n - Business acumen: Able to understand business goals of both client and Kraken, putting all technology decisions into context to ensure measurable success can be achieved and celebrated.\n\n - You are based in Paris, France and willing to travel internationally\n\n\n\nExperience / Qualifications needed:\n\n - Technical mindset, experience in engineering-led industries \n\n - You are based in and around Paris and are willing to go to the office 2-3 times per week\n\n - Sector-relevant experience in managing complex technology implementation or migration programs\n\n - Proven experience in software adaptation, deployment and integration\n\n - Exceptional interpersonal skills \n\n - Fluent English & French is a prerequisite \n\nAs we are an international organization, we kindly ask you to send us your CV in English. \n\n \n\nKraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5, and in Germany we rate 4.7 on Kununu as a Top Company. Check out our Welcome to the Jungle site (FR https://www.welcometothejungle.com/en/companies/kraken/EN https://app.welcometothejungle.com/companies/kraken-tech?_gl=1*1nh9ctu*_gcl_aw*R0NMLjE3NDU5MzIyNTAuQ2owS0NRanc4Y0hBQmhDLUFSSXNBSm5ZMTJ5SHlSWldxeDM4NHRIanZOMWNmNEJxSzJkRnhNdnZBX3JMcUpkLVVSSEtRQjJlWERKNkNaVWFBaWlURUFMd193Y0I.*_gcl_au*MTQwNjI1NDA2Mi4xNzQ1MzM3MTcz#company-mission-section) to learn more about our teams and culture.\n\n \n\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n\n \n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. \n\n \n\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-noticeand (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"c286d179-e2a9-4475-8b00-cb6d34aa78d8","title":"Director Customer Growth, Telco","department":"Commercial","team":"Kraken Customer Telco","employmentType":"FullTime","location":"London, UK","secondaryLocations":[],"publishedAt":"2026-08-21T12:26:45.383+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/c286d179-e2a9-4475-8b00-cb6d34aa78d8","applyUrl":"https://jobs.ashbyhq.com/krakentech/c286d179-e2a9-4475-8b00-cb6d34aa78d8/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
🏡 Where you'll fit in:
We are looking for an Enterprise Sales Leader to lead Kraken's commercial expansion across Europe. The primary job is to get Kraken invited into the strategic conversations where major BSS transformation decisions are being made — before procurement processes begin. Target markets include Europe and Middle East
🚀 What you’ll own:
Build and maintain C-suite relationships across Tier 1 and Tier 2 telco operators across Europe
Identify BSS transformation programmes and position Kraken ahead of RFP processes
Work with industry analysts, advisors, and partners to build market presence and credibility
Represent Kraken at European industry events and forums
Translate operator pain points into commercially structured opportunities
Work closely with the Kraken product and leadership teams to shape how we go to market in Europe
🧠 What you’ll bring to the party:
You are a senior sales or business development leader with deep roots in the European telecoms industry. You open conversations by asking about operating models, not by showing product demos. You think in multi-year relationships, not quarterly bookings.
You will have:
A proven track record selling BSS, OSS, or large-scale IT transformation programmes to telco C-suite — ideally from Amdocs, Netcracker, Ericsson, CSG, or other BSS incumbents
Alternatively: senior operator-side experience (CDO, VP Transformation, Head of BSS, or CIO direct report) with a strong commercial instinct
Deep existing relationships across European operators — you open doors through reputation, not cold outreach
Comfort operating at board and C-suite level across technology and commercial functions
Intellectual curiosity, gravitas, and low ego — you are consultative by nature
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\n🏡 Where you'll fit in:\n\nWe are looking for an Enterprise Sales Leader to lead Kraken's commercial expansion across Europe. The primary job is to get Kraken invited into the strategic conversations where major BSS transformation decisions are being made — before procurement processes begin. Target markets include Europe and Middle East\n\n🚀 What you’ll own:\n\n - Build and maintain C-suite relationships across Tier 1 and Tier 2 telco operators across Europe\n\n - Identify BSS transformation programmes and position Kraken ahead of RFP processes\n\n - Work with industry analysts, advisors, and partners to build market presence and credibility\n\n - Represent Kraken at European industry events and forums\n\n - Translate operator pain points into commercially structured opportunities\n\n - Work closely with the Kraken product and leadership teams to shape how we go to market in Europe\n\n\n\n🧠 What you’ll bring to the party:\n\nYou are a senior sales or business development leader with deep roots in the European telecoms industry. You open conversations by asking about operating models, not by showing product demos. You think in multi-year relationships, not quarterly bookings.\n\nYou will have:\n\n - A proven track record selling BSS, OSS, or large-scale IT transformation programmes to telco C-suite — ideally from Amdocs, Netcracker, Ericsson, CSG, or other BSS incumbents\n\n - Alternatively: senior operator-side experience (CDO, VP Transformation, Head of BSS, or CIO direct report) with a strong commercial instinct\n\n - Deep existing relationships across European operators — you open doors through reputation, not cold outreach\n\n - Comfort operating at board and C-suite level across technology and commercial functions\n\n - Intellectual curiosity, gravitas, and low ego — you are consultative by nature\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"b712b4f9-ab71-45a7-9f41-8d1250fc7786","title":"Client Delivery Lead (Payments/Fintech Experience preferred)","department":"Delivery Tech","team":"Kraken Customer Core","employmentType":"FullTime","location":"Remote, Spain","secondaryLocations":[],"publishedAt":"2026-08-11T16:54:01.744+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Spain"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/b712b4f9-ab71-45a7-9f41-8d1250fc7786","applyUrl":"https://jobs.ashbyhq.com/krakentech/b712b4f9-ab71-45a7-9f41-8d1250fc7786/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
Kraken Customer
What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
We have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like.
🏠 Where you'll fit in:
You will be joining the client delivery team with Kraken working to support European clients through their technology transformation journeys, supporting long term migration projects.
The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs.
The Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.
🚀 What you'll own:
You will be managing the relationship with client counterparts (often product owners and business owners)
You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
Being the knowledge base of how Kraken works and how we deliver Kraken Platform
Triaging incoming requests and communicating client priorities internally.
Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.
Supporting the engineering team to deliver product features
Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.
This is a hands-on, individual contributor position. The role is European based and your projects could be run from any country, travel is expected as part of this role.
We are a flat and agile organisation and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation.
You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change.
You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.
🧠 What you'll bring to the party:
In this position you will be laser focused on satisfying our customer’s needs. We are looking for people with strong problem solving skills and a super positive solutions oriented mindset. If you have a taste for raising up to challenges and a winner mindset, this position is the right fit for you! (“Every problem has a solution, facing new challenges is exciting because that’s what makes us better every day and the bigger the challenge, the bigger the feeling of success”)
Strong client delivery and/or product ownership experience
Agile delivery experience
Experience of product management and customer journeys
Solid understanding of technology and associated trends
Excellent communications, collaboration and presentation skills
Strong influencing skills and ability to challenge traditional ways of thinking
Experience of working with significant complex delivery pipelines for clients
Patience and initiative - our clients are undergoing huge transformations that take time and require our understanding
Time management and a get-stuff-done attitude
Consulting experience is a plus
Fluent English + Spanish (other european languages are also relevant for this role)
Previous experience in the electricity/utilities market and in payments in Spain or another European country is a strong \"nice to have\"
If this sounds like you then we'd love to hear from you.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\nKraken Customer\n\n \n\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n\n \n\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n\n \n\nWe have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like. \n\n \n\n🏠 Where you'll fit in: \n\n \n\nYou will be joining the client delivery team with Kraken working to support European clients through their technology transformation journeys, supporting long term migration projects.\n\n The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs. \n\n \n\nThe Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.\n\n🚀 What you'll own:\n\n - You will be managing the relationship with client counterparts (often product owners and business owners)\n\n - You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues\n\n - Being the knowledge base of how Kraken works and how we deliver Kraken Platform\n\n - Triaging incoming requests and communicating client priorities internally. \n\n - Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform. http://platform.supporting/\n\n - Supporting the engineering team to deliver product features\n\n - Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.\n\n \n\nThis is a hands-on, individual contributor position. The role is European based and your projects could be run from any country, travel is expected as part of this role.\n\n \n\nWe are a flat and agile organisation and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation.\n\nYou must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change. \n\n \n\nYou must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client. \n\n \n\nWe are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.\n\n🧠 What you'll bring to the party: \n\n - In this position you will be laser focused on satisfying our customer’s needs. We are looking for people with strong problem solving skills and a super positive solutions oriented mindset. If you have a taste for raising up to challenges and a winner mindset, this position is the right fit for you! (“Every problem has a solution, facing new challenges is exciting because that’s what makes us better every day and the bigger the challenge, the bigger the feeling of success”)\n\n - Strong client delivery and/or product ownership experience\n\n - Agile delivery experience \n\n - Experience of product management and customer journeys\n\n - Solid understanding of technology and associated trends\n\n - Excellent communications, collaboration and presentation skills\n\n - Strong influencing skills and ability to challenge traditional ways of thinking\n\n - Experience of working with significant complex delivery pipelines for clients\n\n - Patience and initiative - our clients are undergoing huge transformations that take time and require our understanding \n\n - Time management and a get-stuff-done attitude\n\n - Consulting experience is a plus \n\n - Fluent English + Spanish (other european languages are also relevant for this role)\n\n - Previous experience in the electricity/utilities market and in payments in Spain or another European country is a strong \"nice to have\"\n\nIf this sounds like you then we'd love to hear from you.\n\n \n\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!\n\n \n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"0b23e2c7-7120-40bb-987c-1210ec318469","title":"Transformation Director","department":"Delivery Tech","team":"Kraken Customer Core","employmentType":"FullTime","location":"Tokyo, Japan","secondaryLocations":[],"publishedAt":"2026-08-09T05:01:25.852+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"Japan","addressLocality":"Tokyo"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/0b23e2c7-7120-40bb-987c-1210ec318469","applyUrl":"https://jobs.ashbyhq.com/krakentech/0b23e2c7-7120-40bb-987c-1210ec318469/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
Kraken is a global energy transition company touching nearly every point in the energy value chain and is valued at over $9 billion. It is one of energy-tech’s fastest-growing private companies, having won innumerable prizes in just 10 years of existence!
Kraken Technologies launched to market five years ago, offering energy utilities one simple end-to-end customer management and local flexibility optimisation solution (Kraken) to help them and their customers transition to a decarbonised future. The Kraken platform is effectively the operating system for utilities, at the core of how they run their business.
Kraken Technologies is growing rapidly, disrupting the incumbent tech landscape, with over 90 million end-customer accounts contracted across 11 markets globally and managing the optimisation of over 65GW. Kraken has secured licensing deals with large international energy clients to replace their core technology stack and re-image their operations with an unblemished track record of transformation success.
We are tracking toward 100 million customer accounts on the platform by 2027.
🚀 What you'll own:
Be accountable for the successful execution of client implementation programs using our Build-Operate-Transfer methodology, which covers technology, operations and cultural transformation
Find solutions that bring our clients into the new software and operating model that both accelerates delivery and reduces risk
Develop deep relationships with our clients’ C-suite client executives
Communicate effectively to stakeholders at all levels, both internally and externally
Continuously demonstrate Kraken’s business value to the client and build a governance model which can last once the implementation program is completed
Set the direction and pace for program execution. Managing internal and external expectations, removing blockers and making prioritization decisions to enable successful client transformations
Understand the program details and report progress to both client and internal stakeholders
Embody the Kraken ways of working. Provide support and feedback to members of the Kraken team and reinforce an environment of psychological safety.
🧠 What you'll bring to the party:
Proven track record of leading significant business transformation projects leveraging Agile principles, ideally within utilities or similar complex industries.
Being able to lead software delivery engagements with our clients.
Demonstrated ability to present and negotiate with C-suite executives, and to initiate strategic discussions.
Pragmatic and effective problem solver, capable of focusing efforts on critical priorities.
Strong client-centric approach with a focus on understanding and enabling client success while demonstrating the ability to manage expectations.
Collaborative team player with experience working effectively across local and global teams.
Exceptional communication and facilitation skills in both English and Japanese. You are well respected with natural gravitas and can navigate both business cultures seamlessly.
Strong client and quality focus, with a proven ability to build and enhance customer relationships.
Willingness to travel as required to build face-to-face relationships with clients and internal teams.
Fluent in Japanese and English.
Experience in the Japanese utilities sector is highly desirable.
💜 Our culture:
Kraken is at the forefront of innovation in the energy industry and we succeed in large part thanks to our people. To fit well at Kraken, you’ll also need to be:
Passionate about helping clients (without them, we don’t exist)
Passionate about technology (we are a tech business disrupting energy)
A passionate advocate for decarbonisation and fighting climate change
Committed to sustainability (we are all about speeding up the shift to a more sustainable world)
Open-minded, curious, flexible and adaptable (we are constantly growing, changing and evolving)
Confident in decision-making
Supportive
Approachable and fun to work with
Inclusive
Resilient, working well under pressure
A believer in big ambitions and small egos
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\nKraken is a global energy transition company touching nearly every point in the energy value chain and is valued at over $9 billion. It is one of energy-tech’s fastest-growing private companies, having won innumerable prizes in just 10 years of existence!\n\n \n\nKraken Technologies launched to market five years ago, offering energy utilities one simple end-to-end customer management and local flexibility optimisation solution (Kraken) to help them and their customers transition to a decarbonised future. The Kraken platform is effectively the operating system for utilities, at the core of how they run their business.\n\n \n\nKraken Technologies is growing rapidly, disrupting the incumbent tech landscape, with over 90 million end-customer accounts contracted across 11 markets globally and managing the optimisation of over 65GW. Kraken has secured licensing deals with large international energy clients to replace their core technology stack and re-image their operations with an unblemished track record of transformation success. \n\n \n\nWe are tracking toward 100 million customer accounts on the platform by 2027.\n\n🚀 What you'll own: \n\n - Be accountable for the successful execution of client implementation programs using our Build-Operate-Transfer methodology, which covers technology, operations and cultural transformation\n\n - Find solutions that bring our clients into the new software and operating model that both accelerates delivery and reduces risk\n\n - Develop deep relationships with our clients’ C-suite client executives\n\n - Communicate effectively to stakeholders at all levels, both internally and externally\n\n - Continuously demonstrate Kraken’s business value to the client and build a governance model which can last once the implementation program is completed\n\n - Set the direction and pace for program execution. Managing internal and external expectations, removing blockers and making prioritization decisions to enable successful client transformations \n\n - Understand the program details and report progress to both client and internal stakeholders\n\n - Embody the Kraken ways of working. Provide support and feedback to members of the Kraken team and reinforce an environment of psychological safety.\n\n🧠 What you'll bring to the party:\n\n - Proven track record of leading significant business transformation projects leveraging Agile principles, ideally within utilities or similar complex industries.\n\n - Being able to lead software delivery engagements with our clients.\n\n - Demonstrated ability to present and negotiate with C-suite executives, and to initiate strategic discussions. \n\n - Pragmatic and effective problem solver, capable of focusing efforts on critical priorities.\n\n - Strong client-centric approach with a focus on understanding and enabling client success while demonstrating the ability to manage expectations. \n\n - Collaborative team player with experience working effectively across local and global teams.\n\n - Exceptional communication and facilitation skills in both English and Japanese. You are well respected with natural gravitas and can navigate both business cultures seamlessly.\n\n - Strong client and quality focus, with a proven ability to build and enhance customer relationships.\n\n - Willingness to travel as required to build face-to-face relationships with clients and internal teams. \n\n - Fluent in Japanese and English.\n\n - Experience in the Japanese utilities sector is highly desirable.\n\n💜 Our culture: \n\n - Kraken is at the forefront of innovation in the energy industry and we succeed in large part thanks to our people. To fit well at Kraken, you’ll also need to be:\n\n - Passionate about helping clients (without them, we don’t exist)\n\n - Passionate about technology (we are a tech business disrupting energy) \n\n - A passionate advocate for decarbonisation and fighting climate change\n\n - Committed to sustainability (we are all about speeding up the shift to a more sustainable world) \n\n - Open-minded, curious, flexible and adaptable (we are constantly growing, changing and evolving) \n\n - Confident in decision-making \n\n - Supportive \n\n - Approachable and fun to work with\n\n - Inclusive\n\n - Resilient, working well under pressure \n\n - A believer in big ambitions and small egos\n\nKraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR https://www.welcometothejungle.com/en/companies/kraken/EN https://app.welcometothejungle.com/companies/kraken-tech?_gl=1*1nh9ctu*_gcl_aw*R0NMLjE3NDU5MzIyNTAuQ2owS0NRanc4Y0hBQmhDLUFSSXNBSm5ZMTJ5SHlSWldxeDM4NHRIanZOMWNmNEJxSzJkRnhNdnZBX3JMcUpkLVVSSEtRQjJlWERKNkNaVWFBaWlURUFMd193Y0I.*_gcl_au*MTQwNjI1NDA2Mi4xNzQ1MzM3MTcz#company-mission-section) to learn more about our teams and culture.\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"67ed1aad-4fdf-4881-b8fc-7b6713c70cd0","title":"Senior Client Lead - Organisation Design & Transformation","department":"Delivery Operations","team":"Delivery Operations","employmentType":"FullTime","location":"Tokyo, Japan","secondaryLocations":[],"publishedAt":"2026-08-09T05:01:25.850+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"Japan","addressLocality":"Tokyo"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/67ed1aad-4fdf-4881-b8fc-7b6713c70cd0","applyUrl":"https://jobs.ashbyhq.com/krakentech/67ed1aad-4fdf-4881-b8fc-7b6713c70cd0/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
🏠 Where you'll fit in:
We are currently implementing Kraken into a large Japanese client, and are looking to expand the team leading operational transformation alongside the platform implementation.
The Senior Client Implementation Lead will lead overall projects on both the operating model e.g. how things are organised and get done around here, as well as the operating environment with direct responsibility for coordinating, managing, building, and delivering Kraken’s cultural change programmes alongside our client. They will need to work in partnership with the technology teams, Product Managers, and client teams.
The Client Implementation Leads: live & breathe the Kraken ways of working, identify problems, create solutions, workshops and training, and effectively communicate these to our clients. They will bring technology, people, and processes together to innovate business cultural change for our clients.
🚀 What you'll own:
Aiding in the operations transformation of clients:
As a Senior Client Implementation Lead, you would be leading the Client Implementation projects in designing cultural programmes and executing their delivery.
Work with the Kraken Transformation Director to successfully navigate clients through Kraken transformation.
Collaborate with the wider Kraken Technologies Implementation team and clients to develop and deliver a wider range of cultural transformation programmes, including leadership development.
Aid in the creation of plans, timelines, and resources required for successful deployment
Keeping track of project progress, escalating issues, and resolving blockers when they arise.
Coaching and workshop delivery:
Work closely with the wider Kraken Tech team to deliver programs to clients as part of their operational transformation journeys
Prepare and deliver workshop content for leadership development
Work with the client to identify needs-based operational analysis and help them translate this into programmes to deliver to their teams
We are a fast-growing company that is rapidly expanding globally and travel may be required.
You will work incredibly dynamically, and this role is one that will take different shapes throughout the week. We are looking for well-rounded individuals who are comfortable with ambiguity, are self-starters and willing to roll their sleeves up to work directly with clients.
You must be committed to the Kraken way of delivering agile operations based on freedom, autonomy and trust that coexists with a simplified, evolving technology platform.
You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
🧠 What you'll bring to the party:
Curiosity and initiative: If you have an eye for detail, enjoy self learning and aren't afraid to \"try and see\" then this is the job for you. Supported by a fab team, this is an independent role where success relies on you trusting your gut and taking initiative.
Time Management: Able to work independently with minimal supervision, as well as working as a team to deliver projects. You should be able to effectively plan your time and prioritise tasks and the client.
Influential Communicator: Comfortable communicating the Kraken way of thinking and to provide updates on feature developments. Can lead meetings and drive forward the development strategy within your domain. Can build supporting slides, Gantt charts, and flow diagrams to aid this.
Patience: Our clients are going through significant change, and you need to be able to support them through that curve at a pace that can sometimes feel slower than you might expect. Explanations will need patience and repetition. However, you will also need to be flexible with making changes to programmes and approaches where there is a territory specific need.
Business Transformation Expertise: Proven track record in leading business process reengineering (BPR) and transformation projects, driving operational excellence and efficiency.
Organisational Development: Expertise in organisational development, including enhancing structure, culture, and processes to support business objectives.
Senior Stakeholder Management: Demonstrated experience in managing and engaging with senior stakeholders, ensuring alignment and facilitating effective communication.
Project & Program Management: Strong background in managing and executing complex projects and programs, with a focus on delivering results within scope, time, and budget.
Training and Coaching: Experience in designing and delivering training programs, and coaching teams to enhance performance and foster professional development.
Language Requirement: Native in Japanese and business level of English
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\n🏠 Where you'll fit in:\n\nWe are currently implementing Kraken into a large Japanese client, and are looking to expand the team leading operational transformation alongside the platform implementation. \n\nThe Senior Client Implementation Lead will lead overall projects on both the operating model e.g. how things are organised and get done around here, as well as the operating environment with direct responsibility for coordinating, managing, building, and delivering Kraken’s cultural change programmes alongside our client. They will need to work in partnership with the technology teams, Product Managers, and client teams. \n\nThe Client Implementation Leads: live & breathe the Kraken ways of working, identify problems, create solutions, workshops and training, and effectively communicate these to our clients. They will bring technology, people, and processes together to innovate business cultural change for our clients.\n\n \n\n🚀 What you'll own: \n\nAiding in the operations transformation of clients:\n\nAs a Senior Client Implementation Lead, you would be leading the Client Implementation projects in designing cultural programmes and executing their delivery.\n\nWork with the Kraken Transformation Director to successfully navigate clients through Kraken transformation.\n\nCollaborate with the wider Kraken Technologies Implementation team and clients to develop and deliver a wider range of cultural transformation programmes, including leadership development.\n\nAid in the creation of plans, timelines, and resources required for successful deployment\n\nKeeping track of project progress, escalating issues, and resolving blockers when they arise.\n\n \n\nCoaching and workshop delivery:\n\nWork closely with the wider Kraken Tech team to deliver programs to clients as part of their operational transformation journeys\n\nPrepare and deliver workshop content for leadership development\n\nWork with the client to identify needs-based operational analysis and help them translate this into programmes to deliver to their teams\n\n \n\nWe are a fast-growing company that is rapidly expanding globally and travel may be required. \n\nYou will work incredibly dynamically, and this role is one that will take different shapes throughout the week. We are looking for well-rounded individuals who are comfortable with ambiguity, are self-starters and willing to roll their sleeves up to work directly with clients. \n\nYou must be committed to the Kraken way of delivering agile operations based on freedom, autonomy and trust that coexists with a simplified, evolving technology platform. \n\nYou must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.\n\n \n\n🧠 What you'll bring to the party:\n\n - Curiosity and initiative: If you have an eye for detail, enjoy self learning and aren't afraid to \"try and see\" then this is the job for you. Supported by a fab team, this is an independent role where success relies on you trusting your gut and taking initiative.\n\n - Time Management: Able to work independently with minimal supervision, as well as working as a team to deliver projects. You should be able to effectively plan your time and prioritise tasks and the client.\n\n - Influential Communicator: Comfortable communicating the Kraken way of thinking and to provide updates on feature developments. Can lead meetings and drive forward the development strategy within your domain. Can build supporting slides, Gantt charts, and flow diagrams to aid this.\n\n - Patience: Our clients are going through significant change, and you need to be able to support them through that curve at a pace that can sometimes feel slower than you might expect. Explanations will need patience and repetition. However, you will also need to be flexible with making changes to programmes and approaches where there is a territory specific need.\n\n - Business Transformation Expertise: Proven track record in leading business process reengineering (BPR) and transformation projects, driving operational excellence and efficiency.\n\n - Organisational Development: Expertise in organisational development, including enhancing structure, culture, and processes to support business objectives.\n\n - Senior Stakeholder Management: Demonstrated experience in managing and engaging with senior stakeholders, ensuring alignment and facilitating effective communication.\n\n - Project & Program Management: Strong background in managing and executing complex projects and programs, with a focus on delivering results within scope, time, and budget.\n\n - Training and Coaching: Experience in designing and delivering training programs, and coaching teams to enhance performance and foster professional development.\n\n - Language Requirement: Native in Japanese and business level of English\n \n \n\nKraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR https://www.welcometothejungle.com/en/companies/kraken/EN https://app.welcometothejungle.com/companies/kraken-tech?_gl=1*1nh9ctu*_gcl_aw*R0NMLjE3NDU5MzIyNTAuQ2owS0NRanc4Y0hBQmhDLUFSSXNBSm5ZMTJ5SHlSWldxeDM4NHRIanZOMWNmNEJxSzJkRnhNdnZBX3JMcUpkLVVSSEtRQjJlWERKNkNaVWFBaWlURUFMd193Y0I.*_gcl_au*MTQwNjI1NDA2Mi4xNzQ1MzM3MTcz#company-mission-section) to learn more about our teams and culture.\n\n \n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"f6951210-80ec-4da4-b3f7-b20b872597f0","title":"Client Delivery Lead","department":"Delivery Tech","team":"Kraken Customer Core","employmentType":"FullTime","location":"Tokyo, Japan","secondaryLocations":[],"publishedAt":"2026-08-09T05:01:25.850+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"Japan","addressLocality":"Tokyo"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/f6951210-80ec-4da4-b3f7-b20b872597f0","applyUrl":"https://jobs.ashbyhq.com/krakentech/f6951210-80ec-4da4-b3f7-b20b872597f0/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
🏠 Where you'll fit in:
We are looking for brilliant Client Delivery Leads across a number of areas (i.e. Billing/Payments/Communications/Commercials/Markets etc) to help us build an industry leading product experience for our clients. If you love making things better for customers, building great products, working with technology, bringing people together to find solutions, then you’ve come to the right place.
We are a flat and agile organisation and plan to remain this way. We are looking for hands-on Client Delivery Leads who can work as an individual contributor, that can help build our capability across our business with Kraken and other 3rd parties as we continue to grow. Our Delivery Leads are here to solve complex problems with great products.
The Client Delivery Lead has direct responsibility for creating, managing and prioritising the operations product roadmap to ensure clarity and understanding with both the Kraken and client business. They need to always work in partnership with the technology and operational teams at Kraken as well as the client. The Delivery Lead has to really understand how Kraken works, identify problems and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients.
They will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap.
🚀 What you'll own:
Work closely with clients to deliver implementations, enhancements, and strategic support for their use of Kraken
Identify new ideas and technology to improve the product
Ensure a balance between flexibility for the client and efficiency for the product
Support the business with issue resolution for the product
Support the engineering teams to deliver product features
Ensure we are constantly reviewing and adapting to customer and business needs
🧠 What you'll bring to the party:
Degree qualified equivalent, with strong client delivery and/or product ownership experience
Strong agile delivery experience and product management skills
Experience of product management and customer journeys
Solid understanding of technology and associated trends
Excellent communications, collaboration and presentation skills
Strong influencing skills and ability to challenge traditional ways of thinking
Experience of working with significant complex delivery pipelines for clients
Patience - our clients are undergoing huge transformations that take time and require our understanding
Laser focus on clients, relentless problem solving, invincible attitude, a winner!
Consulting experience is a plus
Japanese and English speaking
Travelling is required
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\nHelp us use technology to make a big green dent in the universe!\n\n \n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\n \n\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n\n \n\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n\n \n\n🏠 Where you'll fit in: \n\n \n\nWe are looking for brilliant Client Delivery Leads across a number of areas (i.e. Billing/Payments/Communications/Commercials/Markets etc) to help us build an industry leading product experience for our clients. If you love making things better for customers, building great products, working with technology, bringing people together to find solutions, then you’ve come to the right place. \n\n \n\nWe are a flat and agile organisation and plan to remain this way. We are looking for hands-on Client Delivery Leads who can work as an individual contributor, that can help build our capability across our business with Kraken and other 3rd parties as we continue to grow. Our Delivery Leads are here to solve complex problems with great products. \n\n \n\nThe Client Delivery Lead has direct responsibility for creating, managing and prioritising the operations product roadmap to ensure clarity and understanding with both the Kraken and client business. They need to always work in partnership with the technology and operational teams at Kraken as well as the client. The Delivery Lead has to really understand how Kraken works, identify problems and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients.\n\n \n\nThey will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap. \n\n\n🚀 What you'll own:\n\n - Work closely with clients to deliver implementations, enhancements, and strategic support for their use of Kraken\n\n - Identify new ideas and technology to improve the product\n\n - Ensure a balance between flexibility for the client and efficiency for the product\n\n - Support the business with issue resolution for the product\n\n - Support the engineering teams to deliver product features\n\n - Ensure we are constantly reviewing and adapting to customer and business needs\n \n\n🧠 What you'll bring to the party:\n\n - Degree qualified equivalent, with strong client delivery and/or product ownership experience\n\n - Strong agile delivery experience and product management skills\n\n - Experience of product management and customer journeys\n\n - Solid understanding of technology and associated trends\n\n - Excellent communications, collaboration and presentation skills\n\n - Strong influencing skills and ability to challenge traditional ways of thinking\n\n - Experience of working with significant complex delivery pipelines for clients\n\n - Patience - our clients are undergoing huge transformations that take time and require our understanding \n\n - Laser focus on clients, relentless problem solving, invincible attitude, a winner!\n\n - Consulting experience is a plus \n\n - Japanese and English speaking \n\n - Travelling is required\n\nKraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR https://www.welcometothejungle.com/en/companies/kraken/EN https://app.welcometothejungle.com/companies/kraken-tech?_gl=1*1nh9ctu*_gcl_aw*R0NMLjE3NDU5MzIyNTAuQ2owS0NRanc4Y0hBQmhDLUFSSXNBSm5ZMTJ5SHlSWldxeDM4NHRIanZOMWNmNEJxSzJkRnhNdnZBX3JMcUpkLVVSSEtRQjJlWERKNkNaVWFBaWlURUFMd193Y0I.*_gcl_au*MTQwNjI1NDA2Mi4xNzQ1MzM3MTcz#company-mission-section) to learn more about our teams and culture.\n\n \n\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n\n \n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. \n\n \n\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-noticeand (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"2b600cd3-e684-469b-abd4-979b6db7dc1d","title":"Senior Client Delivery Lead","department":"Delivery Tech","team":"Kraken Customer Core","employmentType":"FullTime","location":"Tokyo, Japan","secondaryLocations":[],"publishedAt":"2026-08-09T05:01:25.850+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"Japan","addressLocality":"Tokyo"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/2b600cd3-e684-469b-abd4-979b6db7dc1d","applyUrl":"https://jobs.ashbyhq.com/krakentech/2b600cd3-e684-469b-abd4-979b6db7dc1d/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
🏠 Where you'll fit in:
We are looking for brilliant Senior Client Delivery Leads across a number of areas (i.e. Billing/Debt/etc) to help us build an industry leading product experience for our clients. If you love making things better for customers, building great products, working with technology, bringing people together to find solutions, then you’ve come to the right place.
We are a flat and agile organisation and plan to remain this way. We are looking for hands-on Senior Client Delivery Lead who can work as an individual contributor, that can help build our capability across our business with Kraken and other 3rd parties as we continue to grow. Our Delivery Leads are here to solve complex problems with great products.
The Client Delivery Lead has direct responsibility for creating, managing and prioritising the operations product roadmap to ensure clarity and understanding with both the Kraken and client business. They need to always work in partnership with the technology and operational teams at Kraken as well as the client. The Delivery Lead has to really understand how Kraken works, identify problems and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients.
They will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap.
🚀 What you'll own:
Work closely with the operation and non operation and Kraken Technologies Teams to define the product vision and strategy
Identify new ideas and technology to improve the product
Define the MVP and test & learn approach for the product capability
Support the business with issue resolution for the product
Support the engineering teams to deliver product features
Managing the relationship with client counterparts, being the first point of contact for tech development and issue resolution.
Triaging incoming requests and communicating client priorities to the right domains in the development team.
Ensure we are constantly reviewing and adapting to customer and business needs
🧠 What you'll bring to the party:
Degree qualified equivalent, with strong client delivery and/or product ownership experience
Strong agile delivery experience and product management skills
Experience of product management and customer journeys
Solid understanding of technology and associated trends
Excellent communications, collaboration and presentation skills
Strong influencing skills and ability to challenge traditional ways of thinking
Experience of working with significant complex delivery pipelines for clients
Patience - our clients are undergoing huge transformations that take time and require our understanding
Laser focus on clients, relentless problem solving, invincible attitude, a winner!
Consulting experience is a plus
Japanese and English speaking
Travelling is required
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\n🏠 Where you'll fit in: \n\n \n\nWe are looking for brilliant Senior Client Delivery Leads across a number of areas (i.e. Billing/Debt/etc) to help us build an industry leading product experience for our clients. If you love making things better for customers, building great products, working with technology, bringing people together to find solutions, then you’ve come to the right place. \n\n \n\nWe are a flat and agile organisation and plan to remain this way. We are looking for hands-on Senior Client Delivery Lead who can work as an individual contributor, that can help build our capability across our business with Kraken and other 3rd parties as we continue to grow. Our Delivery Leads are here to solve complex problems with great products. \n\n \n\nThe Client Delivery Lead has direct responsibility for creating, managing and prioritising the operations product roadmap to ensure clarity and understanding with both the Kraken and client business. They need to always work in partnership with the technology and operational teams at Kraken as well as the client. The Delivery Lead has to really understand how Kraken works, identify problems and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients.\n\n \n\nThey will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap. \n\n🚀 What you'll own:\n\n - Work closely with the operation and non operation and Kraken Technologies Teams to define the product vision and strategy\n\n - Identify new ideas and technology to improve the product\n\n - Define the MVP and test & learn approach for the product capability\n\n - Support the business with issue resolution for the product\n\n - Support the engineering teams to deliver product features\n\n - Managing the relationship with client counterparts, being the first point of contact for tech development and issue resolution. \n\n - Triaging incoming requests and communicating client priorities to the right domains in the development team. \n\n - Ensure we are constantly reviewing and adapting to customer and business needs\n\n🧠 What you'll bring to the party:\n\n - Degree qualified equivalent, with strong client delivery and/or product ownership experience\n\n - Strong agile delivery experience and product management skills\n\n - Experience of product management and customer journeys\n\n - Solid understanding of technology and associated trends\n\n - Excellent communications, collaboration and presentation skills\n\n - Strong influencing skills and ability to challenge traditional ways of thinking\n\n - Experience of working with significant complex delivery pipelines for clients\n\n - Patience - our clients are undergoing huge transformations that take time and require our understanding \n\n - Laser focus on clients, relentless problem solving, invincible attitude, a winner!\n\n - Consulting experience is a plus \n\n - Japanese and English speaking \n\n - Travelling is required\n\nKraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR https://www.welcometothejungle.com/en/companies/kraken/EN https://app.welcometothejungle.com/companies/kraken-tech?_gl=1*1nh9ctu*_gcl_aw*R0NMLjE3NDU5MzIyNTAuQ2owS0NRanc4Y0hBQmhDLUFSSXNBSm5ZMTJ5SHlSWldxeDM4NHRIanZOMWNmNEJxSzJkRnhNdnZBX3JMcUpkLVVSSEtRQjJlWERKNkNaVWFBaWlURUFMd193Y0I.*_gcl_au*MTQwNjI1NDA2Mi4xNzQ1MzM3MTcz#company-mission-section) to learn more about our teams and culture.\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"6536943b-ed50-407d-9ece-c3c3d8195f90","title":"Director, Customer Success","department":"Customer Success","team":"Customer Success","employmentType":"FullTime","location":"Tokyo, Japan","secondaryLocations":[],"publishedAt":"2026-08-09T05:01:25.852+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"Japan","addressLocality":"Tokyo"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/6536943b-ed50-407d-9ece-c3c3d8195f90","applyUrl":"https://jobs.ashbyhq.com/krakentech/6536943b-ed50-407d-9ece-c3c3d8195f90/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
Why This Role Matters
Client Partner – Strategic Account Leadership
Own and lead strategic relationships with key clients in Japan
Serve as a trusted advisor to senior stakeholders (C-level and senior leadership)
Drive both executive engagement and day-to-day delivery alignment
Build deep understanding of client business priorities, regulatory environment, and operational challenges
Partner deeply with Technical Account Managers (TAMs), Delivery and Transformation Directors, and Product and Engineering teams
Ensure clients achieve meaningful business outcomes, realize full value from Kraken, and are successful and referenceable
Client Value Realization & Transformation
Drive adoption and scaling of Kraken’s platform
Connect Kraken’s technology, operating model, and cultural approach to client transformation goals
Work in close partnership with Delivery and Transformation Directors to guide clients through migration and ensure a strong transition into long-term operation
Maintain continuity and alignment from delivery through to Customer Success
Support clients through operational change, digital transformation, and long-term platform adoption
Escalation Leadership & Risk Management
Lead clients through major escalations and critical issues
Act as a calm, credible leader in high-pressure situations
Partner closely with TAMs to understand technical impact, align on resolution strategy, and represent both business and technical perspectives
Work with Delivery and Engineering teams to resolve issues, protect relationships, and maintain client confidence
Commercial Management & Growth
Manage commercial relationships across your accounts
Identify and shape expansion opportunities, new product adoption, and long-term growth
Align Kraken’s capabilities to evolving client needs
Regional Leadership – Customer Success (Japan)
Build and develop Kraken’s Customer Success presence in Japan
Establish ways of working, operating standards, and a regional execution model
Scale processes across clients while maintaining quality and consistency
Drive regional success:
Partner with leaders across TAM, Delivery, Engineering, Product, and Sales
Contribute to regional planning, performance tracking, and growth
Maintain visibility into client health, risks, and opportunities
Support delivery success and long-term customer outcomes
Operate as a cross-functional leader:
Align priorities across teams and resolve competing demands
Influence without authority in a matrixed environment
Ensure Kraken shows up as one coordinated partner to clients
Partner with global leaders to ensure alignment with Kraken’s operating model and consistency across regions
How You’ll Work
Thrive in a fast-paced, evolving environment
Balance global strategy, regional nuance, and client-specific needs
Demonstrate strong judgment in prioritization, stakeholder management, and decision-making
Move fluidly between strategy and execution
🧠 What you bring to the party
Enterprise client leadership: Experience managing complex, enterprise B2B client relationships
Transformation mindset: Ability to guide clients through operational and cultural change
Technology & product fluency: Strong understanding of SaaS platforms and technical delivery environments
Energy & utilities experience (preferred): Experience in utilities, energy retail, or similar industries
Executive presence: Trusted advisor to senior leaders; able to influence and challenge constructively
Regional and cultural fluency:
Fluency in Japanese and English required
Strong understanding of Japanese business culture
Ability to operate effectively across global and local teams
Our Values
At Kraken, we’re guided by:
Customer Obsession – We focus relentlessly on client outcomes
Freedom & Responsibility – We empower people and expect accountability
Get Shit Done – We prioritize action and execution
Purple – We stay human, curious, and collaborative
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\n\n\n\n🏡 WHERE YOU'LL FIT IN\n\n\nAS DIRECTOR, CUSTOMER SUCCESS – JAPAN, YOU WILL LEAD KRAKEN’S MOST STRATEGIC CLIENT RELATIONSHIPS IN JAPAN WHILE BUILDING AND SHAPING OUR CUSTOMER SUCCESS PRESENCE IN THE REGION.\n\n\nTHIS IS A HIGH-IMPACT ROLE AT THE INTERSECTION OF TECHNOLOGY, TRANSFORMATION, AND LONG-TERM CLIENT PARTNERSHIPS.\n\n\nYOU WILL OPERATE BOTH AS A CLIENT PARTNER FOR KEY ACCOUNTS AND AS THE REGIONAL LEADER FOR CUSTOMER SUCCESS IN JAPAN.\n\n\nTHIS ROLE IS CRITICAL TO KRAKEN’S SUCCESS IN JAPAN AS WE EXPAND OUR PRESENCE, BUILD LONG-TERM PARTNERSHIPS WITH UTILITIES, AND ADAPT OUR MODEL TO LOCAL MARKET DYNAMICS.\n\n\nWhy This Role Matters\n\n\nJAPAN IS A KEY GROWTH MARKET FOR KRAKEN.\n\n\nTHIS ROLE IS CENTRAL TO BUILDING LONG-TERM, TRUSTED CLIENT RELATIONSHIPS, DELIVERING SUCCESSFUL CLIENT OUTCOMES, AND ESTABLISHING KRAKEN’S CUSTOMER SUCCESS MODEL IN THE REGION.\n\n\nYOU WILL PLAY A FOUNDATIONAL ROLE IN SHAPING HOW WE OPERATE AND GROW IN JAPAN.\n\n\n\n\nREPORTING LINE\n\n\nINITIAL REPORTING LINE WILL BE THE DIRECTOR, CUSTOMER SUCCESS, APAC THOUGH THIS ROLE WILL HAVE A CLOSE WORKING RELATIONSHIP WITH THE GLOBAL VP CUSTOMER SUCCESS. \n\n\n\n\n🚀 WHAT YOU’LL OWN\n\n - Client Partner – Strategic Account Leadership\n \n - Own and lead strategic relationships with key clients in Japan\n \n - Serve as a trusted advisor to senior stakeholders (C-level and senior leadership)\n \n - Drive both executive engagement and day-to-day delivery alignment\n \n - Build deep understanding of client business priorities, regulatory environment, and operational challenges\n \n - Partner deeply with Technical Account Managers (TAMs), Delivery and Transformation Directors, and Product and Engineering teams\n \n - Ensure clients achieve meaningful business outcomes, realize full value from Kraken, and are successful and referenceable\n \n Client Value Realization & Transformation\n \n - Drive adoption and scaling of Kraken’s platform\n \n - Connect Kraken’s technology, operating model, and cultural approach to client transformation goals\n \n - Work in close partnership with Delivery and Transformation Directors to guide clients through migration and ensure a strong transition into long-term operation\n \n - Maintain continuity and alignment from delivery through to Customer Success\n \n - Support clients through operational change, digital transformation, and long-term platform adoption\n \n Escalation Leadership & Risk Management\n \n - Lead clients through major escalations and critical issues\n \n - Act as a calm, credible leader in high-pressure situations\n \n - Partner closely with TAMs to understand technical impact, align on resolution strategy, and represent both business and technical perspectives\n \n - Work with Delivery and Engineering teams to resolve issues, protect relationships, and maintain client confidence\n \n Commercial Management & Growth\n \n - Manage commercial relationships across your accounts\n \n - Identify and shape expansion opportunities, new product adoption, and long-term growth\n \n - Align Kraken’s capabilities to evolving client needs\n \n Regional Leadership – Customer Success (Japan)\n \n - Build and develop Kraken’s Customer Success presence in Japan\n \n - Establish ways of working, operating standards, and a regional execution model\n \n - Scale processes across clients while maintaining quality and consistency\n \n - Drive regional success:\n \n - Partner with leaders across TAM, Delivery, Engineering, Product, and Sales\n \n - Contribute to regional planning, performance tracking, and growth\n \n - Maintain visibility into client health, risks, and opportunities\n \n - Support delivery success and long-term customer outcomes\n \n - Operate as a cross-functional leader:\n \n - Align priorities across teams and resolve competing demands\n \n - Influence without authority in a matrixed environment\n \n - Ensure Kraken shows up as one coordinated partner to clients\n \n - Partner with global leaders to ensure alignment with Kraken’s operating model and consistency across regions\n \n How You’ll Work\n \n - Thrive in a fast-paced, evolving environment\n \n - Balance global strategy, regional nuance, and client-specific needs\n \n - Demonstrate strong judgment in prioritization, stakeholder management, and decision-making\n \n - Move fluidly between strategy and execution\n\n\n\n🧠 What you bring to the party\n\n - Enterprise client leadership: Experience managing complex, enterprise B2B client relationships\n\n - Transformation mindset: Ability to guide clients through operational and cultural change\n\n - Technology & product fluency: Strong understanding of SaaS platforms and technical delivery environments\n\n - Energy & utilities experience (preferred): Experience in utilities, energy retail, or similar industries\n\n - Executive presence: Trusted advisor to senior leaders; able to influence and challenge constructively\n\n - Regional and cultural fluency:\n \n - Fluency in Japanese and English required\n \n - Strong understanding of Japanese business culture\n \n - Ability to operate effectively across global and local teams\n\nOur Values\n\n - At Kraken, we’re guided by:\n \n - Customer Obsession – We focus relentlessly on client outcomes\n \n - Freedom & Responsibility – We empower people and expect accountability\n \n - Get Shit Done – We prioritize action and execution\n \n - Purple – We stay human, curious, and collaborative\n\nKraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR https://www.welcometothejungle.com/en/companies/kraken/EN https://app.welcometothejungle.com/companies/kraken-tech?_gl=1*1nh9ctu*_gcl_aw*R0NMLjE3NDU5MzIyNTAuQ2owS0NRanc4Y0hBQmhDLUFSSXNBSm5ZMTJ5SHlSWldxeDM4NHRIanZOMWNmNEJxSzJkRnhNdnZBX3JMcUpkLVVSSEtRQjJlWERKNkNaVWFBaWlURUFMd193Y0I.*_gcl_au*MTQwNjI1NDA2Mi4xNzQ1MzM3MTcz#company-mission-section) to learn more about our teams and culture.\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"8fed0eae-c656-4127-a8da-4488f3810fe6","title":"Senior Client Delivery Lead - Markets","department":"Delivery Tech","team":"Kraken Customer Core","employmentType":"FullTime","location":"New York","secondaryLocations":[],"publishedAt":"2026-08-09T05:01:25.853+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"USA","addressLocality":"New York City"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/8fed0eae-c656-4127-a8da-4488f3810fe6","applyUrl":"https://jobs.ashbyhq.com/krakentech/8fed0eae-c656-4127-a8da-4488f3810fe6/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
Framework:
Kraken is looking for a Senior Client Delivery Lead to help North American utilities navigate complex technology transformation. Sitting within our Markets Delivery team, you’ll operate at the intersection of clients, product, and engineering, helping solve problems across an evolving energy landscape that includes grid modernization, market operations, and smarter infrastructure.
This is a highly technical, client-facing role. You’ll need to understand how technology fits together, get into the detail of integrations and APIs, and translate complex client requirements into solutions our product and engineering teams can deliver. You’ll own client relationships within your domain, troubleshoot and triage technical challenges, influence priorities, and challenge clients to think differently about how technology can solve their problems.
We’re looking for someone with strong technical delivery or product experience who can comfortably bridge conversations between business and engineering teams. Energy or utility experience is valuable, particularly across markets, DERMS, data, billing, or related domains.
You’ll thrive here if you’re technically curious, comfortable with ambiguity, willing to get hands-on, and confident navigating complex stakeholder environments while keeping delivery moving.
🏠 Where you'll fit in:
We have been licensing Kraken for over 4 years, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been setting a new standard for what business transformation can look like.
You will be joining the client delivery team with Kraken working to support North American clients through their technology transformation journeys, supporting new and long term migration projects.
The Client Delivery Lead has direct responsibility for managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs.
The Senior Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.
There are 9 domains across our Delivery teams, with this opening being with our Markets Delivery Team. The position sits right in the middle of where the industry is heading: grid modernization, smarter infrastructure, evolving market dynamics, and how utilities actually operationalize all of it through technology. The team are looking for someone who understands how the pieces fit together across the broader utility ecosystem and can navigate the complexity that comes with it.
🚀 What you'll own:
You will be managing the relationship with client counterparts (often product owners and business owners)
You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
Being the knowledge base of how Kraken works and how we deliver Kraken Platform
Triaging incoming requests and communicating client priorities internally.
Summarizing and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.
Supporting the engineering team to deliver product features
Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.
This is a hands-on, individual contributor position. The role is North America based and your projects could be run from any state, travel is expected as part of this role.
We are a flat and agile organization and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organization.
You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change.
You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.
🧠 What you'll bring to the party:
At senior level we require relevant domain experience across one of the following areas (Energy, billing systems, CRM, customer journeys, data, DERMS, energy market experience, ERCOT, payments, commercials).
Strong agile delivery experience
Experience of product management and customer journeys
Solid understanding of technology and associated trends
Excellent communications, collaboration and presentation skills
Strong influencing skills and ability to challenge traditional ways of thinking
Experience of working with significant complex delivery pipelines for clients
Patience - our clients are undergoing huge transformations that take time and require our understanding
Consulting experience is a plus
Regulatory compliance experience is a plus
We have a new office in New York City and will need you to be onsite 3+ days a week. There will also be travel to client sites across the country at regular intervals.
Experience / Qualifications needed:
Technical mindset, experience in the energy supply sector and with customer journeys
Degree qualified equivalent, with strong client delivery and/or product ownership experience
Experience in client facing roles and stakeholder management
Experience in managing technical product or projects
Exceptional interpersonal skills
Proficient in tools such as miro and office suite
Culture fit:
Passionate about leading, motivating and developing others
Passionate about helping customers (without them, we don’t exist)
Passionate about technology (we are a tech business disrupting energy)
Committed to sustainability (we are all about speeding up the shift to a more sustainable world)
Open minded, flexible and adaptable (we are constantly growing, changing and evolving)
Confident in decision making
Supportive
Approachable
Inclusive
Resilient, working well under pressure
Why you'll love it here:
Great medical, dental, and vision insurance options including FSAs.
Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.
401(k) plan with employer match.
Parental leave. Biological, adoptive and foster parents are all eligible.
Pre-tax commuter benefits.
Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.
Equity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.
Modern office or co-working spaces depending on location.
The salary range for this senior role in NYC ranges on average from $140,000-$200,000 depending on relevant experience, role alignment, and technical/client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context.
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5, and in Germany we rate 4.7 on Kununu as a Top Company. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\nFramework:\n\nKraken is looking for a Senior Client Delivery Lead to help North American utilities navigate complex technology transformation. Sitting within our Markets Delivery team, you’ll operate at the intersection of clients, product, and engineering, helping solve problems across an evolving energy landscape that includes grid modernization, market operations, and smarter infrastructure.\n\nThis is a highly technical, client-facing role. You’ll need to understand how technology fits together, get into the detail of integrations and APIs, and translate complex client requirements into solutions our product and engineering teams can deliver. You’ll own client relationships within your domain, troubleshoot and triage technical challenges, influence priorities, and challenge clients to think differently about how technology can solve their problems.\n\nWe’re looking for someone with strong technical delivery or product experience who can comfortably bridge conversations between business and engineering teams. Energy or utility experience is valuable, particularly across markets, DERMS, data, billing, or related domains.\n\nYou’ll thrive here if you’re technically curious, comfortable with ambiguity, willing to get hands-on, and confident navigating complex stakeholder environments while keeping delivery moving.\n\n \n\n🏠 Where you'll fit in:\n\n \n\nWe have been licensing Kraken for over 4 years, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been setting a new standard for what business transformation can look like.\n\nYou will be joining the client delivery team with Kraken working to support North American clients through their technology transformation journeys, supporting new and long term migration projects.\n\nThe Client Delivery Lead has direct responsibility for managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs. \n\n \n\nThe Senior Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.\n\n \n\nThere are 9 domains across our Delivery teams, with this opening being with our Markets Delivery Team. The position sits right in the middle of where the industry is heading: grid modernization, smarter infrastructure, evolving market dynamics, and how utilities actually operationalize all of it through technology. The team are looking for someone who understands how the pieces fit together across the broader utility ecosystem and can navigate the complexity that comes with it.\n\n🚀 What you'll own:\n\n - You will be managing the relationship with client counterparts (often product owners and business owners)\n\n - You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues\n\n - Being the knowledge base of how Kraken works and how we deliver Kraken Platform\n\n - Triaging incoming requests and communicating client priorities internally. \n\n - Summarizing and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.\n\n - Supporting the engineering team to deliver product features\n\n - Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.\n\n \n\nThis is a hands-on, individual contributor position. The role is North America based and your projects could be run from any state, travel is expected as part of this role.\n\n \n\nWe are a flat and agile organization and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organization.\n\n \n\nYou must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change. \n\n \n\nYou must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client. \n\n \n\n - We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.\n\n🧠 What you'll bring to the party:\n\n - At senior level we require relevant domain experience across one of the following areas (Energy, billing systems, CRM, customer journeys, data, DERMS, energy market experience, ERCOT, payments, commercials).\n\n - Strong agile delivery experience\n\n - Experience of product management and customer journeys\n\n - Solid understanding of technology and associated trends\n\n - Excellent communications, collaboration and presentation skills\n\n - Strong influencing skills and ability to challenge traditional ways of thinking\n\n - Experience of working with significant complex delivery pipelines for clients\n\n - Patience - our clients are undergoing huge transformations that take time and require our understanding \n\n - Consulting experience is a plus\n\n - Regulatory compliance experience is a plus\n\n - We have a new office in New York City and will need you to be onsite 3+ days a week. There will also be travel to client sites across the country at regular intervals. \n\nExperience / Qualifications needed:\n\n - Technical mindset, experience in the energy supply sector and with customer journeys\n\n - Degree qualified equivalent, with strong client delivery and/or product ownership experience\n\n - Experience in client facing roles and stakeholder management\n\n - Experience in managing technical product or projects\n\n - Exceptional interpersonal skills \n\n - Proficient in tools such as miro and office suite\n\nCulture fit: \n\n - Passionate about leading, motivating and developing others \n\n - Passionate about helping customers (without them, we don’t exist)\n\n - Passionate about technology (we are a tech business disrupting energy) \n\n - Committed to sustainability (we are all about speeding up the shift to a more sustainable world) \n\n - Open minded, flexible and adaptable (we are constantly growing, changing and evolving) \n\n - Confident in decision making \n\n - Supportive\n\n - Approachable\n\n - Inclusive\n\n - Resilient, working well under pressure \n\nWhy you'll love it here:\n\n - Great medical, dental, and vision insurance options including FSAs.\n\n - Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.\n\n - 401(k) plan with employer match.\n\n - Parental leave. Biological, adoptive and foster parents are all eligible. \n\n - Pre-tax commuter benefits.\n\n - Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance. \n\n - Equity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such. \n\n - Modern office or co-working spaces depending on location.\n\n - The salary range for this senior role in NYC ranges on average from $140,000-$200,000 depending on relevant experience, role alignment, and technical/client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context. \n\nKraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5, and in Germany we rate 4.7 on Kununu as a Top Company. Check out our Welcome to the Jungle site (FR https://www.welcometothejungle.com/en/companies/kraken/EN https://app.welcometothejungle.com/companies/kraken-tech?_gl=1*1nh9ctu*_gcl_aw*R0NMLjE3NDU5MzIyNTAuQ2owS0NRanc4Y0hBQmhDLUFSSXNBSm5ZMTJ5SHlSWldxeDM4NHRIanZOMWNmNEJxSzJkRnhNdnZBX3JMcUpkLVVSSEtRQjJlWERKNkNaVWFBaWlURUFMd193Y0I.*_gcl_au*MTQwNjI1NDA2Mi4xNzQ1MzM3MTcz#company-mission-section) to learn more about our teams and culture.\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"d6dbf196-1733-4d89-9623-fa87f6305376","title":"Client Delivery Lead","department":"Delivery Tech","team":"Delivery Tech","employmentType":"FullTime","location":"Melbourne, Australia","secondaryLocations":[],"publishedAt":"2026-08-09T05:01:25.852+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Victoria","addressCountry":"Australia","addressLocality":"Melbourne"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/d6dbf196-1733-4d89-9623-fa87f6305376","applyUrl":"https://jobs.ashbyhq.com/krakentech/d6dbf196-1733-4d89-9623-fa87f6305376/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
🏠 Where you'll fit in:
Members of the Kraken Tech team need to be shining examples and believe in decision making based on simplicity, customer benefit and efficiency. We are excited about how Kraken can change the lives of customers and operations teams in other companies and convinced that Kraken is the best answer, not only for companies, but as a tool to tackle the climate crisis. We are fundamentally changing the way that energy companies work. We put customer happiness and cost competitiveness first with great people, technology and ways of working.
We are looking for a brilliant mid-level Client Delivery Lead who has experience working with technical stakeholders (developers, QA, solution architects) within the Australian energy sector. If you love making things better for customers, building great products, working with technology, bringing people together to find solutions, then you’ve come to the right place.
We are a flat and agile organisation and plan to remain this way. We are looking for hands-on Client Delivery Leads that can help build our capability across our business with Kraken and other 3rd parties as we continue to grow. Our Delivery Leads are here to solve complex problems with great products.
The Client Delivery Lead needs to always work in partnership with the technology and operational teams at Kraken as well as the client. The Delivery Lead has to really understand how Kraken works, identify problems and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients.
They will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap.
🚀 What you'll own:
Work closely with clients to deliver implementations, enhancements, and strategic support for their use of Kraken
Identify new ideas and technology to improve the product
Ensure a balance between flexibility for the client and efficiency for the product
Support the business with issue resolution for the product
Support the engineering teams to deliver product features
Ensure we are constantly reviewing and adapting to customer and business needs
🧠 What you'll bring to the party:
Strong influencing skills and ability to challenge traditional ways of thinking
Experience of working with significant complex delivery pipelines for clients
Strong agile delivery experience and product management skills
Experience of product management and customer journeys
Experience working with technical stakeholders (developers, QA, solution architects)
Experience working with in the energy sector is preferred
Solid understanding of technology and associated trends
Excellent communications, collaboration and presentation skills
Degree qualified equivalent, with strong client delivery and/or product ownership experience
Patience - our clients are undergoing huge transformations that take time and require our understanding
Consulting experience is a plus
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\n🏠 Where you'll fit in: \n\nMembers of the Kraken Tech team need to be shining examples and believe in decision making based on simplicity, customer benefit and efficiency. We are excited about how Kraken can change the lives of customers and operations teams in other companies and convinced that Kraken is the best answer, not only for companies, but as a tool to tackle the climate crisis. We are fundamentally changing the way that energy companies work. We put customer happiness and cost competitiveness first with great people, technology and ways of working. \n\n \n\nWe are looking for a brilliant mid-level Client Delivery Lead who has experience working with technical stakeholders (developers, QA, solution architects) within the Australian energy sector. If you love making things better for customers, building great products, working with technology, bringing people together to find solutions, then you’ve come to the right place. \n\n \n\nWe are a flat and agile organisation and plan to remain this way. We are looking for hands-on Client Delivery Leads that can help build our capability across our business with Kraken and other 3rd parties as we continue to grow. Our Delivery Leads are here to solve complex problems with great products. \n\n \n\nThe Client Delivery Lead needs to always work in partnership with the technology and operational teams at Kraken as well as the client. The Delivery Lead has to really understand how Kraken works, identify problems and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients.\n\n \n\nThey will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap. \n\n🚀 What you'll own: \n\n - Work closely with clients to deliver implementations, enhancements, and strategic support for their use of Kraken\n\n - Identify new ideas and technology to improve the product\n\n - Ensure a balance between flexibility for the client and efficiency for the product\n\n - Support the business with issue resolution for the product\n\n - Support the engineering teams to deliver product features\n\n - Ensure we are constantly reviewing and adapting to customer and business needs\n\n🧠 What you'll bring to the party: \n\n - Strong influencing skills and ability to challenge traditional ways of thinking\n\n - Experience of working with significant complex delivery pipelines for clients\n\n - Strong agile delivery experience and product management skills\n\n - Experience of product management and customer journeys\n\n - Experience working with technical stakeholders (developers, QA, solution architects)\n\n - Experience working with in the energy sector is preferred\n\n - Solid understanding of technology and associated trends\n\n - Excellent communications, collaboration and presentation skills\n\n - Degree qualified equivalent, with strong client delivery and/or product ownership experience\n\n - Patience - our clients are undergoing huge transformations that take time and require our understanding \n\n - Consulting experience is a plus \n\nKraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR https://www.welcometothejungle.com/en/companies/kraken/EN https://app.welcometothejungle.com/companies/kraken-tech?_gl=1*1nh9ctu*_gcl_aw*R0NMLjE3NDU5MzIyNTAuQ2owS0NRanc4Y0hBQmhDLUFSSXNBSm5ZMTJ5SHlSWldxeDM4NHRIanZOMWNmNEJxSzJkRnhNdnZBX3JMcUpkLVVSSEtRQjJlWERKNkNaVWFBaWlURUFMd193Y0I.*_gcl_au*MTQwNjI1NDA2Mi4xNzQ1MzM3MTcz#company-mission-section) to learn more about our teams and culture.\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"85680cae-1aac-427c-b760-ac616f63d256","title":"Solution Consultant","department":"Commercial","team":"Commercial","employmentType":"FullTime","location":"New York","secondaryLocations":[],"publishedAt":"2026-09-02T15:36:06.006+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"USA","addressLocality":"New York City"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/85680cae-1aac-427c-b760-ac616f63d256","applyUrl":"https://jobs.ashbyhq.com/krakentech/85680cae-1aac-427c-b760-ac616f63d256/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
Framework:
Kraken is looking for a Solutions Consultant to become the product and technical expert at the heart of our North American sales team. You’ll work alongside Sales to understand prospective utility clients, translate their challenges into Kraken solutions, and demonstrate how our technology can transform the way they operate and serve their customers.
This is a hands-on role for someone who loves getting deep into a product and then making the complex feel simple. You’ll lead tailored demos and technical conversations, contribute to RFPs, support opportunities throughout the sales cycle, and build strong relationships across product, engineering, and delivery to stay close to what Kraken can do today and where it’s going next.
We’re looking for someone with a strong technology and product mindset, ideally with experience in pre-sales, software delivery, or energy technology. Experience with CIS, MDM, CRM, or utility platforms would be particularly valuable.
You’ll have significant autonomy to develop your expertise, influence major opportunities, and directly contribute to Kraken’s growth in North America while exploring a broad product landscape spanning billing, data, AI, customer experience, and energy.
Kraken Customer
What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
As a Solution Consultant, you will be the technical and product expert who bridges the gap between our cutting-edge solutions and the needs of prospective clients. Working as part of the sales team, you will lead technical discussions, deliver compelling product demonstrations, and showcase how Kraken’s capabilities align with client goals. This is an exciting opportunity for someone with a background in the energy sector or related industries, who thrives on translating complex concepts into clear value propositions.
We distribute opportunities across the team
Regional focus - US (east or west coast)
Support each other across these opportunities
A lot of collab and support - so never alone
Everyone is strong in different areas, wear different hats at different hats - compliment each other = dynamic team
Keen interest in technology without being techy
Passion for learning together and from each other - curiosity and drive to learn new concepts
🚀 What you’ll own
Deep Product Expertise: Develop a comprehensive understanding of Kraken’s features, capabilities, and differentiators.
Sales Support: Collaborate with the sales team throughout the sales cycle, offering strategic input, technical knowledge, and relationship-building support.
Product Demonstrations: Deliver engaging and tailored product demos, workshops, and presentations to highlight Kraken’s unique value proposition.
Client Needs Assessment: Engage with clients to identify their challenges and map their needs to Kraken’s solutions.
Content Creation: Lead the creation of high-impact sales collateral, including proposals, presentations, and ad hoc materials that emphasise Kraken’s USPs.
Technical Queries: Address and resolve functional and technical questions from prospective clients.
Tender Responses: Own and contribute to RFPs and tender responses, particularly the functional and technical aspects.
Market Research: Conduct market and industry research to enhance prospecting strategies and pre-sales pitch development.
Cross-Functional Collaboration: Partner with sales, marketing, and product teams to provide customer insights and influence product roadmaps.
🧠 What you bring to the party
Proven experience in a pre-sales, solutions architect, or technical consulting role, ideally within the energy industry.
Strong understanding of cloud-based platforms and software solutions.
Exceptional communication and presentation skills, with the ability to explain complex technical concepts to non-technical stakeholders.
Experience in software implementation, systems architecture, or business analysis.
Proficiency in crafting compelling sales collateral, including proposals and technical documentation.
Ability to be resourceful, adaptable, and focused on delivering impactful outcomes
Ability to build and maintain strong relationships with internal teams and external clients.
Analytical mindset with a proactive approach to problem-solving.
Familiarity with tender response processes and delivering impactful RFP content.
Flexibility to travel as needed to support sales efforts.
⭐️ Bonus points
Previous experience in the energy industry or working with utility companies.
Knowledge of emerging trends and challenges within the energy sector.
Experience with CRM tools (e.g., Salesforce) and sales enablement platforms.
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\nFramework:\n\nKraken is looking for a Solutions Consultant to become the product and technical expert at the heart of our North American sales team. You’ll work alongside Sales to understand prospective utility clients, translate their challenges into Kraken solutions, and demonstrate how our technology can transform the way they operate and serve their customers.\n\nThis is a hands-on role for someone who loves getting deep into a product and then making the complex feel simple. You’ll lead tailored demos and technical conversations, contribute to RFPs, support opportunities throughout the sales cycle, and build strong relationships across product, engineering, and delivery to stay close to what Kraken can do today and where it’s going next.\n\nWe’re looking for someone with a strong technology and product mindset, ideally with experience in pre-sales, software delivery, or energy technology. Experience with CIS, MDM, CRM, or utility platforms would be particularly valuable.\n\nYou’ll have significant autonomy to develop your expertise, influence major opportunities, and directly contribute to Kraken’s growth in North America while exploring a broad product landscape spanning billing, data, AI, customer experience, and energy.\n\n\n\nKraken Customer\n\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n\n \n\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n\n \n\n\n🏡 WHERE YOU'LL FIT IN\n\nAs a Solution Consultant, you will be the technical and product expert who bridges the gap between our cutting-edge solutions and the needs of prospective clients. Working as part of the sales team, you will lead technical discussions, deliver compelling product demonstrations, and showcase how Kraken’s capabilities align with client goals. This is an exciting opportunity for someone with a background in the energy sector or related industries, who thrives on translating complex concepts into clear value propositions. \n\n - We distribute opportunities across the team\n\n - Regional focus - US (east or west coast)\n\n - Support each other across these opportunities \n\n - A lot of collab and support - so never alone\n\n - Everyone is strong in different areas, wear different hats at different hats - compliment each other = dynamic team \n\n - Keen interest in technology without being techy \n\n - Passion for learning together and from each other - curiosity and drive to learn new concepts\n\n🚀 What you’ll own\n\n - Deep Product Expertise: Develop a comprehensive understanding of Kraken’s features, capabilities, and differentiators.\n\n - Sales Support: Collaborate with the sales team throughout the sales cycle, offering strategic input, technical knowledge, and relationship-building support.\n\n - Product Demonstrations: Deliver engaging and tailored product demos, workshops, and presentations to highlight Kraken’s unique value proposition.\n\n - Client Needs Assessment: Engage with clients to identify their challenges and map their needs to Kraken’s solutions.\n\n - Content Creation: Lead the creation of high-impact sales collateral, including proposals, presentations, and ad hoc materials that emphasise Kraken’s USPs.\n\n - Technical Queries: Address and resolve functional and technical questions from prospective clients.\n\n - Tender Responses: Own and contribute to RFPs and tender responses, particularly the functional and technical aspects.\n\n - Market Research: Conduct market and industry research to enhance prospecting strategies and pre-sales pitch development.\n\n - Cross-Functional Collaboration: Partner with sales, marketing, and product teams to provide customer insights and influence product roadmaps.\n\n🧠 What you bring to the party\n\n - Proven experience in a pre-sales, solutions architect, or technical consulting role, ideally within the energy industry.\n\n - Strong understanding of cloud-based platforms and software solutions.\n\n - Exceptional communication and presentation skills, with the ability to explain complex technical concepts to non-technical stakeholders.\n\n - Experience in software implementation, systems architecture, or business analysis.\n\n - Proficiency in crafting compelling sales collateral, including proposals and technical documentation.\n\n - Ability to be resourceful, adaptable, and focused on delivering impactful outcomes\n\n - Ability to build and maintain strong relationships with internal teams and external clients.\n\n - Analytical mindset with a proactive approach to problem-solving.\n\n - Familiarity with tender response processes and delivering impactful RFP content.\n\n - Flexibility to travel as needed to support sales efforts.\n\n⭐️ Bonus points\n\n - Previous experience in the energy industry or working with utility companies.\n\n - Knowledge of emerging trends and challenges within the energy sector.\n\n - Experience with CRM tools (e.g., Salesforce) and sales enablement platforms.\n \n \n\nKraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR https://www.welcometothejungle.com/en/companies/kraken/EN https://app.welcometothejungle.com/companies/kraken-tech?_gl=1*1nh9ctu*_gcl_aw*R0NMLjE3NDU5MzIyNTAuQ2owS0NRanc4Y0hBQmhDLUFSSXNBSm5ZMTJ5SHlSWldxeDM4NHRIanZOMWNmNEJxSzJkRnhNdnZBX3JMcUpkLVVSSEtRQjJlWERKNkNaVWFBaWlURUFMd193Y0I.*_gcl_au*MTQwNjI1NDA2Mi4xNzQ1MzM3MTcz#company-mission-section) to learn more about our teams and culture.\n\n\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"a688d13f-ee70-4dd8-b994-8f833c7a7730","title":"シニア・クライアント・リード (Organisation Design & Transformation)","department":"Delivery Operations","team":"Delivery Operations","employmentType":"FullTime","location":"Tokyo, Japan","secondaryLocations":[],"publishedAt":"2026-08-09T05:01:25.852+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"Japan","addressLocality":"Tokyo"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/a688d13f-ee70-4dd8-b994-8f833c7a7730","applyUrl":"https://jobs.ashbyhq.com/krakentech/a688d13f-ee70-4dd8-b994-8f833c7a7730/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
Kraken について
Kraken は、エネルギー供給会社向けにKrakenプラットフォームをグローバルに提供しています。現在のクライアントは EDF、EON Next、Origin、Plenitude、東京ガス など。これから数年間でさらに多くのクライアントが参加予定です。
このポジションで何をするの？
現在、日本の大手クライアントでKrakenの導入を進めており、プラットフォーム導入に伴うオペレーション変革＆カルチャー改革をリードするチームを拡大中です。
シニア・クライアント・インプリメンテーション・リードは、クライアントのオペレーティングモデル（「どうやって物事を進めるか」）とオペレーティング環境（実際のカルチャー改革プログラム）を統括。クライアントとのカルチャー改革プログラムのコーディネート・構築・管理・実行まで幅広く担当します。テクノロジーチーム、プロダクトマネージャー、クライアントチームと密接に連携して進めます。
クライアント・インプリメンテーション・リードは、Krakenの働き方を体現し、問題を発見し、解決策を作り、ワークショップやトレーニングを通してクライアントに届けます。テクノロジー、プロセス、人を組み合わせて、クライアントのカルチャー改革をイノベーティブに実現する役割です。
🚀 主な役割・責務：
クライアントのオペレーション変革支援
・シニア・クライアント・インプリメンテーション・リードとして、カルチャー改革プログラムの設計と実行をリード
・Kraken Transformation Directorと連携し、クライアントを変革の旅路に導く
・Kraken Technologiesの実装チームやクライアントと協力して、リーダーシップ開発やコーチングを含むカルチャー改革プログラムを展開
・成功する導入のための計画、タイムライン、リソースを作成
・プロジェクト進捗の管理、問題のエスカレーション、障害の解消
ワークショップの提供
・トレーニンググループやリーダーシップ開発向けワークショップの準備と実施
・クライアントのニーズに基づいたオペレーション分析を支援し、それをチーム向けプログラムに落とし込む
その他
・出張あり
・曖昧さを楽しみ、主体的に動き、クライアントに直接関わることに喜びを感じる方を求めます
・自由・自律・信頼のもと、シンプルで進化し続けるテクノロジープラットフォームを最大限に活用
・必要であれば自分の担当領域を超えてクライアントを支援する柔軟性
求める特性：
好奇心・主体性
細かいことに気付き、自己学習を楽しめる方。チームがサポートしますが、自分で考え、挑戦できる方にぴったりです。
タイムマネジメント
最小限の指示でも独立して作業でき、チームと連携してプロジェクトを進められる方。タスクとクライアントの優先順位を上手に管理できる方。
影響力のあるコミュニケーター
Krakenの考え方を自然に伝えられ、ミーティングをリードし、戦略を推進できる方。スライド、ガントチャート、フローチャートを活用して説明できる方。
忍耐力
クライアントは大きな変化を経験中。時には進みが遅く感じることもありますが、丁寧に繰り返しサポートできる方。地域ごとの調整や変更にも柔軟に対応できる方。
🧠 必須スキル・経験
ビジネストランスフォーメーション / BPRの専門知識
ビジネスプロセスリエンジニアリング（BPR）やトランスフォーメーションプロジェクトをリードした実績。
組織のオペレーショナルエクセレンスや効率改善を推進した経験。
組織開発（Organizational Development）
組織構造、カルチャー、業務プロセスの最適化に関する専門知識。
ビジネス目標に沿った組織能力の強化経験。
シニアステークホルダー管理
シニアステークホルダーとの関係構築・調整の実績。
組織間の整合性を保ち、効果的なコミュニケーションを推進。
プロジェクト・プログラム管理
複雑なプロジェクトやプログラムの管理・実行経験。
スコープ、スケジュール、予算内での成果達成に注力。
語学要件
日本語ネイティブレベル
ビジネスレベルの英語力
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\nKraken について\n\n \n\nKraken は、エネルギー供給会社向けにKrakenプラットフォームをグローバルに提供しています。現在のクライアントは EDF、EON Next、Origin、Plenitude、東京ガス など。これから数年間でさらに多くのクライアントが参加予定です。\n\n \n\nこのポジションで何をするの？\n\n \n\n現在、日本の大手クライアントでKrakenの導入を進めており、プラットフォーム導入に伴うオペレーション変革＆カルチャー改革をリードするチームを拡大中です。\n\nシニア・クライアント・インプリメンテーション・リードは、クライアントのオペレーティングモデル（「どうやって物事を進めるか」）とオペレーティング環境（実際のカルチャー改革プログラム）を統括。クライアントとのカルチャー改革プログラムのコーディネート・構築・管理・実行まで幅広く担当します。テクノロジーチーム、プロダクトマネージャー、クライアントチームと密接に連携して進めます。\n\nクライアント・インプリメンテーション・リードは、Krakenの働き方を体現し、問題を発見し、解決策を作り、ワークショップやトレーニングを通してクライアントに届けます。テクノロジー、プロセス、人を組み合わせて、クライアントのカルチャー改革をイノベーティブに実現する役割です。\n\n \n \n\n🚀 主な役割・責務：\n\n \n\nクライアントのオペレーション変革支援\n\n・シニア・クライアント・インプリメンテーション・リードとして、カルチャー改革プログラムの設計と実行をリード\n\n・Kraken Transformation Directorと連携し、クライアントを変革の旅路に導く\n\n・Kraken Technologiesの実装チームやクライアントと協力して、リーダーシップ開発やコーチングを含むカルチャー改革プログラムを展開\n\n・成功する導入のための計画、タイムライン、リソースを作成\n\n・プロジェクト進捗の管理、問題のエスカレーション、障害の解消\n\n \n\nワークショップの提供\n\n・トレーニンググループやリーダーシップ開発向けワークショップの準備と実施\n\n・クライアントのニーズに基づいたオペレーション分析を支援し、それをチーム向けプログラムに落とし込む\n\n \n\nその他\n\n・出張あり\n\n・曖昧さを楽しみ、主体的に動き、クライアントに直接関わることに喜びを感じる方を求めます\n\n・自由・自律・信頼のもと、シンプルで進化し続けるテクノロジープラットフォームを最大限に活用\n\n・必要であれば自分の担当領域を超えてクライアントを支援する柔軟性\n\n \n \n\n求める特性：\n\n \n\n好奇心・主体性\n\n細かいことに気付き、自己学習を楽しめる方。チームがサポートしますが、自分で考え、挑戦できる方にぴったりです。\n\n \n\nタイムマネジメント\n\n最小限の指示でも独立して作業でき、チームと連携してプロジェクトを進められる方。タスクとクライアントの優先順位を上手に管理できる方。\n\n \n\n影響力のあるコミュニケーター\n\nKrakenの考え方を自然に伝えられ、ミーティングをリードし、戦略を推進できる方。スライド、ガントチャート、フローチャートを活用して説明できる方。\n\n \n\n忍耐力\n\nクライアントは大きな変化を経験中。時には進みが遅く感じることもありますが、丁寧に繰り返しサポートできる方。地域ごとの調整や変更にも柔軟に対応できる方。\n\n\n\n🧠 必須スキル・経験\n\n - ビジネストランスフォーメーション / BPRの専門知識\n\n - ビジネスプロセスリエンジニアリング（BPR）やトランスフォーメーションプロジェクトをリードした実績。\n\n - 組織のオペレーショナルエクセレンスや効率改善を推進した経験。\n\n \n\n組織開発（Organizational Development）\n\n - 組織構造、カルチャー、業務プロセスの最適化に関する専門知識。\n\n - ビジネス目標に沿った組織能力の強化経験。\n\n \n\nシニアステークホルダー管理\n\n - シニアステークホルダーとの関係構築・調整の実績。\n\n - 組織間の整合性を保ち、効果的なコミュニケーションを推進。\n\n \n\nプロジェクト・プログラム管理\n\n - 複雑なプロジェクトやプログラムの管理・実行経験。\n\n - スコープ、スケジュール、予算内での成果達成に注力。\n\n \n\n語学要件\n\n - 日本語ネイティブレベル\n\n - ビジネスレベルの英語力\n\nKraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR https://www.welcometothejungle.com/en/companies/kraken/EN https://app.welcometothejungle.com/companies/kraken-tech?_gl=1*1nh9ctu*_gcl_aw*R0NMLjE3NDU5MzIyNTAuQ2owS0NRanc4Y0hBQmhDLUFSSXNBSm5ZMTJ5SHlSWldxeDM4NHRIanZOMWNmNEJxSzJkRnhNdnZBX3JMcUpkLVVSSEtRQjJlWERKNkNaVWFBaWlURUFMd193Y0I.*_gcl_au*MTQwNjI1NDA2Mi4xNzQ1MzM3MTcz#company-mission-section) to learn more about our teams and culture.\n\n \n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"e9d2e090-6801-4b2c-a7f2-bb186628db2b","title":"Senior Client Delivery Lead - Customer Lifecycles","department":"Delivery Tech","team":"Kraken Customer Core","employmentType":"FullTime","location":"New York","secondaryLocations":[],"publishedAt":"2026-08-09T05:01:25.852+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"USA","addressLocality":"New York City"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/e9d2e090-6801-4b2c-a7f2-bb186628db2b","applyUrl":"https://jobs.ashbyhq.com/krakentech/e9d2e090-6801-4b2c-a7f2-bb186628db2b/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
Framework:
Kraken is looking for a Senior Client Delivery Lead to sit at the heart of how utility customers experience their energy provider. Working within our Customer Lifecycles team, you’ll connect client needs, product, engineering, and operational teams to shape and deliver technology that improves the customer journey from move-in to move-out and everything in between.
This is a hands-on client leadership role for someone comfortable navigating complexity, challenging established ways of working, and turning business problems into scalable technology solutions. You’ll build trusted relationships with senior client stakeholders, influence product priorities, and help teams adopt Kraken’s fast, iterative approach to technology delivery.
We’re looking for someone with strong client delivery or product experience, a solid technical mindset, and exposure to areas such as energy, CRM, customer journeys, billing, or customer operations. Previous people leadership experience is important, but this remains an individual contributor role where you’ll lead through influence and execution.
You’ll have significant scope to shape how we work with clients, strengthen our delivery approach, and contribute to the continued growth of Kraken in North America.
Kraken Customer
What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
We have been licensing Kraken for over 4 years, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been setting a new standard for what business transformation can look like.
You will be joining the client delivery team with Kraken working to support North American clients through their technology transformation journeys, supporting new and long term migration projects. We have openings at 2 levels for this team!
The Client Delivery Lead has direct responsibility for managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs.
The Senior Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.
There are 9 domains across our Delivery teams, with this opening being with our Customer Lifecycles Delivery Team. This position sits at the heart of the customer experience, shaping how millions of utility customers interact with their provider from move-in to move-out and everything in between. The team is looking for someone who can connect people, processes, and technology across the utility ecosystem, navigate ambiguity, and design solutions that improve the customer journey at every stage.
What You'll Do
You will be managing the relationship with client counterparts (often product owners and business owners)
You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
Being the knowledge base of how Kraken works and how we deliver Kraken Platform
Triaging incoming requests and communicating client priorities internally.
Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.
Supporting the engineering team to deliver product features
Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.
This is a hands-on, individual contributor position - with opportunity for leadership formally via line management and leadership expertise expected day-to-day in driving delivery and initiatives across your team & peers, the engineering teams, and the global product teams. The role is North America based and your projects could be run from any state, travel is expected as part of this role.
We are a flat and agile organization and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organization.
You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change.
You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.
What You'll Need
At senior level we require relevant domain experience across one of the following areas (Energy, billing systems, CRM, customer journeys, data, DERMS, energy market experience, ERCOT, payments, commercials).
Strong agile delivery experience
Experience of product management and customer journeys
Solid understanding of technology and associated trends
Excellent communications, collaboration and presentation skills
Strong influencing skills and ability to challenge traditional ways of thinking
Experience of working with significant complex delivery pipelines for clients
Patience - our clients are undergoing huge transformations that take time and require our understanding
Consulting experience is a plus
Regulatory compliance experience is a plus
We have a new office in New York City and will need you to be onsite 3+ days a week. There will also be travel to client sites across the country at regular intervals.
Experience / Qualifications needed:
Technical mindset, experience in the energy supply sector and with customer journeys
Degree qualified equivalent, with strong client delivery and/or product ownership experience
Experience in client facing roles and stakeholder management
Experience in managing technical product or projects
Exceptional interpersonal skills
Proficient in tools such as Miro and office suite
Culture fit:
Passionate about leading, motivating and developing others
Passionate about helping customers (without them, we don’t exist)
Passionate about technology (we are a tech business disrupting energy)
Committed to sustainability (we are all about speeding up the shift to a more sustainable world)
Open minded, flexible and adaptable (we are constantly growing, changing and evolving)
Confident in decision making
Supportive
Approachable
Inclusive
Resilient, working well under pressure
Why You'll Love it Here
Great medical, dental, and vision insurance options including FSAs.
Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.
401(k) plan with employer match.
Parental leave. Biological, adoptive and foster parents are all eligible.
Pre-tax commuter benefits.
Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.
Equity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.
Modern office or co-working spaces depending on location.
The salary range for this senior role in NYC ranges on average from $140,000-$200,000 depending on relevant experience, role alignment, and technical/client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context.
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\nFramework:\n\nKraken is looking for a Senior Client Delivery Lead to sit at the heart of how utility customers experience their energy provider. Working within our Customer Lifecycles team, you’ll connect client needs, product, engineering, and operational teams to shape and deliver technology that improves the customer journey from move-in to move-out and everything in between.\n\nThis is a hands-on client leadership role for someone comfortable navigating complexity, challenging established ways of working, and turning business problems into scalable technology solutions. You’ll build trusted relationships with senior client stakeholders, influence product priorities, and help teams adopt Kraken’s fast, iterative approach to technology delivery.\n\nWe’re looking for someone with strong client delivery or product experience, a solid technical mindset, and exposure to areas such as energy, CRM, customer journeys, billing, or customer operations. Previous people leadership experience is important, but this remains an individual contributor role where you’ll lead through influence and execution.\n\nYou’ll have significant scope to shape how we work with clients, strengthen our delivery approach, and contribute to the continued growth of Kraken in North America.\n\nKraken Customer\n\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n\n \n\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n\nWe have been licensing Kraken for over 4 years, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been setting a new standard for what business transformation can look like. \n \n\nYou will be joining the client delivery team with Kraken working to support North American clients through their technology transformation journeys, supporting new and long term migration projects. We have openings at 2 levels for this team!\n\n\n\nThe Client Delivery Lead has direct responsibility for managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs. \n \nThe Senior Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.\n \nThere are 9 domains across our Delivery teams, with this opening being with our Customer Lifecycles Delivery Team. This position sits at the heart of the customer experience, shaping how millions of utility customers interact with their provider from move-in to move-out and everything in between. The team is looking for someone who can connect people, processes, and technology across the utility ecosystem, navigate ambiguity, and design solutions that improve the customer journey at every stage.\n\n\n\nWhat You'll Do\n\n - You will be managing the relationship with client counterparts (often product owners and business owners)\n\n - You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues\n\n - Being the knowledge base of how Kraken works and how we deliver Kraken Platform\n\n - Triaging incoming requests and communicating client priorities internally. \n\n - Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.\n\n - Supporting the engineering team to deliver product features\n\n - Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.\n\nThis is a hands-on, individual contributor position - with opportunity for leadership formally via line management and leadership expertise expected day-to-day in driving delivery and initiatives across your team & peers, the engineering teams, and the global product teams. The role is North America based and your projects could be run from any state, travel is expected as part of this role.\n\nWe are a flat and agile organization and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organization.\n\nYou must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change. \n\nYou must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client. \n\n - We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.\n\nWhat You'll Need\n\n - At senior level we require relevant domain experience across one of the following areas (Energy, billing systems, CRM, customer journeys, data, DERMS, energy market experience, ERCOT, payments, commercials).\n\n - Strong agile delivery experience\n\n - Experience of product management and customer journeys\n\n - Solid understanding of technology and associated trends\n\n - Excellent communications, collaboration and presentation skills\n\n - Strong influencing skills and ability to challenge traditional ways of thinking\n\n - Experience of working with significant complex delivery pipelines for clients\n\n - Patience - our clients are undergoing huge transformations that take time and require our understanding \n\n - Consulting experience is a plus\n\n - Regulatory compliance experience is a plus\n\n - We have a new office in New York City and will need you to be onsite 3+ days a week. There will also be travel to client sites across the country at regular intervals. \n\nExperience / Qualifications needed:\n\n - Technical mindset, experience in the energy supply sector and with customer journeys\n\n - Degree qualified equivalent, with strong client delivery and/or product ownership experience\n\n - Experience in client facing roles and stakeholder management\n\n - Experience in managing technical product or projects\n\n - Exceptional interpersonal skills \n\n - Proficient in tools such as Miro and office suite\n\nCulture fit: \n\n - Passionate about leading, motivating and developing others \n\n - Passionate about helping customers (without them, we don’t exist)\n\n - Passionate about technology (we are a tech business disrupting energy) \n\n - Committed to sustainability (we are all about speeding up the shift to a more sustainable world) \n\n - Open minded, flexible and adaptable (we are constantly growing, changing and evolving) \n\n - Confident in decision making \n\n - Supportive\n\n - Approachable\n\n - Inclusive\n\n - Resilient, working well under pressure \n\nWhy You'll Love it Here\n\n - Great medical, dental, and vision insurance options including FSAs.\n\n - Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.\n\n - 401(k) plan with employer match.\n\n - Parental leave. Biological, adoptive and foster parents are all eligible. \n\n - Pre-tax commuter benefits.\n\n - Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance. \n\n - Equity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such. \n\n - Modern office or co-working spaces depending on location.\n\n - The salary range for this senior role in NYC ranges on average from $140,000-$200,000 depending on relevant experience, role alignment, and technical/client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context.\n\nKraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR https://www.welcometothejungle.com/en/companies/kraken/EN https://app.welcometothejungle.com/companies/kraken-tech?_gl=1*1nh9ctu*_gcl_aw*R0NMLjE3NDU5MzIyNTAuQ2owS0NRanc4Y0hBQmhDLUFSSXNBSm5ZMTJ5SHlSWldxeDM4NHRIanZOMWNmNEJxSzJkRnhNdnZBX3JMcUpkLVVSSEtRQjJlWERKNkNaVWFBaWlURUFMd193Y0I.*_gcl_au*MTQwNjI1NDA2Mi4xNzQ1MzM3MTcz#company-mission-section) to learn more about our teams and culture.\n\n \n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"f47c15ef-c002-4efd-8022-dc0538cbced9","title":"Senior Software Engineer - Client Engineering - Remote within Australia","department":"Tech Development","team":"Kraken Customer - Client Engineering","employmentType":"FullTime","location":"Remote, Australia","secondaryLocations":[{"location":"Melbourne, Australia","address":{"postalAddress":{"addressRegion":"Victoria","addressCountry":"Australia","addressLocality":"Melbourne"}}}],"publishedAt":"2026-08-09T05:01:25.852+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Australia"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/f47c15ef-c002-4efd-8022-dc0538cbced9","applyUrl":"https://jobs.ashbyhq.com/krakentech/f47c15ef-c002-4efd-8022-dc0538cbced9/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
🏠 Where you'll fit in:
Kraken’s technology is written and maintained by a multi-discipline engineering team of around 1,400 people globally, which includes server-side, client-side, and mobile engineers. We follow an agile way of working, where individual teams are given the freedom to choose the tools that are most appropriate for managing their work.
Kraken is a great place to learn, work with talented engineers and level-up your skills. Some of our coding conventions are open-source.
This role is available remotely within Australia or hybrid from Melbourne
Our backend developers use Python. Most of our websites are powered by Django and GraphQL (Graphene). Our CircleCI CI/CD pipeline runs tens of thousands of tests, deploying into AWS EKS defined by Terraform over 100 times per day and observed with tools like Sentry and Datadog. This allows us to move fast and at scale, without compromising reliability. Teams work differently but the commitment to quality is the same.
Developers at Kraken are empowered to use cutting-edge AI tools and models. Any generated code is still owned by a human.
Kraken Engineering has multiple disciplinary groups with their own management structures and teams working together to create a unified Kraken that can be deployed to any territory in the world to achieve clients’ goals.
Client Engineering is the development arm responsible for making sure our clients receive the best possible experience and their needs are met with high quality solutions.
This covers:
Implementation: How our core products are configured for the needs of the region, market or client.
Acceleration: Improving the core product quickly and iteratively to meet the needs of our clients.
Invention: What new solutions could we build to solve requirements that fall out of scope of our existing product offering.
Support: Making sure our clients feel supported, responding to incidents, helping client-facing folk with technical discussions and in general being present and visible.
🚀 What you’ll own:
Senior Engineers have not only strong engineering skills, but the ability to make cross-team and organizational impacts.
Technical & Architectural Ownership: Build robust, fault-tolerant software using Python, Django, GraphQL, Celery, and PostgreSQL. Apply deep architectural knowledge (e.g., separation of concerns, interfaces and refactoring practices like the Strangler Fig pattern or Chesterton’s Fence) to solve complex domain modeling challenges.
Leadership & Execution: Take on large milestones, driving their direction and cadence to consistently hit target dates while managing technical trade-offs.
Cross-Domain Bridge: Connect your team with related teams on cross-functional projects, quickly catching up on unfamiliar concepts and identifying critical points across domains.
Communication & Risk Management: Articulate technical points clearly across domains and to stakeholders at all levels of technical literacy using a \"strong opinions, loosely held\" approach.
Documentation & Standards: Set standards through your code and actions, ensure features and rollouts are thoroughly documented, and raise the engineering bar across the organization.
Mentorship: Sponsor and mentor engineers, helping them grow and reach the standards needed for promotion.
🧠 What you'll bring to the party:
Python & Django (or equivalent web framework)
Domain modeling and architectural design
GraphQL
Writing robust and fault-tolerant software
Celery and async processing
PostgreSQL
⭐️Bonus points:
AWS, Terraform, Kubernetes
Experience with one or more frontend frameworks
💜 What you'll love about us:
Flexible working environment - genuine work life balance here, we are in the top 5 companies in the UK, we treat you as a human, and do our best to make work and life merge smoothly together
Equity Options Scheme - you own your own part of the business, share options in Kraken so we all work together towards success
Office - have a certain tech requirement? We’ll do our best to get it. We also have drinks, snacks and a coffee machine at the office space on Bourke street.
Your development is important - we support and help with development including internal and external courses, learning, study support etc, all bespoke to you
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\n🏠 Where you'll fit in:\n\nKraken’s technology is written and maintained by a multi-discipline engineering team of around 1,400 people globally, which includes server-side, client-side, and mobile engineers. We follow an agile way of working, where individual teams are given the freedom to choose the tools that are most appropriate for managing their work.\n\nKraken is a great place to learn, work with talented engineers and level-up your skills. Some of our coding conventions are open-source.\n\nThis role is available remotely within Australia or hybrid from Melbourne\n\n\nOUR TECHNOLOGY\n\nOur backend developers use Python. Most of our websites are powered by Django and GraphQL (Graphene). Our CircleCI CI/CD pipeline runs tens of thousands of tests, deploying into AWS EKS defined by Terraform over 100 times per day and observed with tools like Sentry and Datadog. This allows us to move fast and at scale, without compromising reliability. Teams work differently but the commitment to quality is the same.\n\nDevelopers at Kraken are empowered to use cutting-edge AI tools and models. Any generated code is still owned by a human.\n\n\nWHAT WE DO\n\nKraken Engineering has multiple disciplinary groups with their own management structures and teams working together to create a unified Kraken that can be deployed to any territory in the world to achieve clients’ goals.\n\nClient Engineering is the development arm responsible for making sure our clients receive the best possible experience and their needs are met with high quality solutions. \n\nThis covers:\n\n - Implementation: How our core products are configured for the needs of the region, market or client.\n\n - Acceleration: Improving the core product quickly and iteratively to meet the needs of our clients.\n\n - Invention: What new solutions could we build to solve requirements that fall out of scope of our existing product offering.\n\n - Support: Making sure our clients feel supported, responding to incidents, helping client-facing folk with technical discussions and in general being present and visible.\n\n🚀 What you’ll own:\n\n - Senior Engineers have not only strong engineering skills, but the ability to make cross-team and organizational impacts. \n \n - Technical & Architectural Ownership: Build robust, fault-tolerant software using Python, Django, GraphQL, Celery, and PostgreSQL. Apply deep architectural knowledge (e.g., separation of concerns, interfaces and refactoring practices like the Strangler Fig pattern or Chesterton’s Fence) to solve complex domain modeling challenges.\n \n - Leadership & Execution: Take on large milestones, driving their direction and cadence to consistently hit target dates while managing technical trade-offs.\n \n - Cross-Domain Bridge: Connect your team with related teams on cross-functional projects, quickly catching up on unfamiliar concepts and identifying critical points across domains.\n \n - Communication & Risk Management: Articulate technical points clearly across domains and to stakeholders at all levels of technical literacy using a \"strong opinions, loosely held\" approach.\n \n - Documentation & Standards: Set standards through your code and actions, ensure features and rollouts are thoroughly documented, and raise the engineering bar across the organization.\n \n - Mentorship: Sponsor and mentor engineers, helping them grow and reach the standards needed for promotion.\n\n🧠 What you'll bring to the party:\n\n - Python & Django (or equivalent web framework)\n\n - Domain modeling and architectural design\n\n - GraphQL\n\n - Writing robust and fault-tolerant software\n\n - Celery and async processing\n\n - PostgreSQL\n\n⭐️Bonus points:\n\n - AWS, Terraform, Kubernetes\n\n - Experience with one or more frontend frameworks\n\n💜 What you'll love about us:\n\n - Flexible working environment - genuine work life balance here, we are in the top 5 companies in the UK https://www.glassdoor.co.uk/blog/companies-work-life-balance/, we treat you as a human, and do our best to make work and life merge smoothly together \n\n - Equity Options Scheme - you own your own part of the business, share options in Kraken so we all work together towards success \n\n - Office - have a certain tech requirement? We’ll do our best to get it. We also have drinks, snacks and a coffee machine at the office space on Bourke street.\n\n - Your development is important - we support and help with development including internal and external courses, learning, study support etc, all bespoke to you \n\nKraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR https://www.welcometothejungle.com/en/companies/kraken/EN https://app.welcometothejungle.com/companies/kraken-tech?_gl=1*1nh9ctu*_gcl_aw*R0NMLjE3NDU5MzIyNTAuQ2owS0NRanc4Y0hBQmhDLUFSSXNBSm5ZMTJ5SHlSWldxeDM4NHRIanZOMWNmNEJxSzJkRnhNdnZBX3JMcUpkLVVSSEtRQjJlWERKNkNaVWFBaWlURUFMd193Y0I.*_gcl_au*MTQwNjI1NDA2Mi4xNzQ1MzM3MTcz#company-mission-section) to learn more about our teams and culture.\n\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"f42727bc-8d2c-4e3d-b949-8699c3294374","title":"Senior Client Delivery Lead - Billing","department":"Delivery Tech","team":"Kraken Customer - Financials","employmentType":"FullTime","location":"Remote, Denmark","secondaryLocations":[],"publishedAt":"2026-08-09T05:01:25.853+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Denmark"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/f42727bc-8d2c-4e3d-b949-8699c3294374","applyUrl":"https://jobs.ashbyhq.com/krakentech/f42727bc-8d2c-4e3d-b949-8699c3294374/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
Kraken Customer
What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
We have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like.
🏠 Where you'll fit in:
You will be joining the client delivery team with Kraken working to support European clients through their technology transformation journeys, supporting long term migration projects.
The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs.
The Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.
🚀 What you'll own:
You will be managing the relationship with client counterparts (often product owners and business owners)
You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
Being the knowledge base of how Kraken works and how we deliver Kraken Platform
Triaging incoming requests and communicating client priorities internally.
Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.
Supporting the engineering team to deliver product features
Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.
This is a hands-on, individual contributor position. The role is European based and your projects could be run from any country, travel is expected as part of this role.
We are a flat and agile organisation and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation.
You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change.
You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.
🧠 What you'll bring to the party:
In this position you will be laser focused on satisfying our customer’s needs. We are looking for people with strong problem solving skills and a super positive solutions oriented mindset. If you have a taste for raising up to challenges and a winner mindset, this position is the right fit for you! (“Every problem has a solution, facing new challenges is exciting because that’s what makes us better every day and the bigger the challenge, the bigger the feeling of success”)
Strong client delivery and/or product ownership experience
Agile delivery experience
Experience of product management and customer journeys
Solid understanding of technology and associated trends
Excellent communications, collaboration and presentation skills
Strong influencing skills and ability to challenge traditional ways of thinking
Experience of working with significant complex delivery pipelines for clients
Patience and initiative - our clients are undergoing huge transformations that take time and require our understanding
Time management and a get-stuff-done attitude
Consulting experience is a plus
Fluent English + Danish is required for this role
If this sounds like you then we'd love to hear from you.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\nKraken Customer\n\n \n\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n\n \n\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n\n \n\nWe have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like. \n\n \n\n🏠 Where you'll fit in:\n\n \n\nYou will be joining the client delivery team with Kraken working to support European clients through their technology transformation journeys, supporting long term migration projects.\n\n The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs. \n\n \n\nThe Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.\n\n\n\n🚀 What you'll own: \n\n - You will be managing the relationship with client counterparts (often product owners and business owners)\n\n - You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues\n\n - Being the knowledge base of how Kraken works and how we deliver Kraken Platform\n\n - Triaging incoming requests and communicating client priorities internally. \n\n - Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform. http://platform.supporting/\n\n - Supporting the engineering team to deliver product features\n\n - Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.\n\n \n\nThis is a hands-on, individual contributor position. The role is European based and your projects could be run from any country, travel is expected as part of this role.\n\n \n\nWe are a flat and agile organisation and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation.\n\nYou must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change. \n\n \n\nYou must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client. \n\n \n\nWe are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.\n\n\n\n🧠 What you'll bring to the party: \n\n - In this position you will be laser focused on satisfying our customer’s needs. We are looking for people with strong problem solving skills and a super positive solutions oriented mindset. If you have a taste for raising up to challenges and a winner mindset, this position is the right fit for you! (“Every problem has a solution, facing new challenges is exciting because that’s what makes us better every day and the bigger the challenge, the bigger the feeling of success”)\n\n - Strong client delivery and/or product ownership experience\n\n - Agile delivery experience \n\n - Experience of product management and customer journeys\n\n - Solid understanding of technology and associated trends\n\n - Excellent communications, collaboration and presentation skills\n\n - Strong influencing skills and ability to challenge traditional ways of thinking\n\n - Experience of working with significant complex delivery pipelines for clients\n\n - Patience and initiative - our clients are undergoing huge transformations that take time and require our understanding \n\n - Time management and a get-stuff-done attitude\n\n - Consulting experience is a plus \n\n - Fluent English + Danish is required for this role \n\nIf this sounds like you then we'd love to hear from you.\n\n \n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"e8aabeac-2106-408d-a19e-ae61d0978c35","title":"Client Delivery Lead (f/m/d)","department":"Delivery Tech","team":"Kraken Customer - Financials","employmentType":"FullTime","location":"Berlin, Germany","secondaryLocations":[],"publishedAt":"2026-08-09T05:01:25.852+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"Germany","addressLocality":"Berlin"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/e8aabeac-2106-408d-a19e-ae61d0978c35","applyUrl":"https://jobs.ashbyhq.com/krakentech/e8aabeac-2106-408d-a19e-ae61d0978c35/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
Kraken Customer
What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
We have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like.
🏠 Where you'll fit in:
You will be joining the client delivery team with Kraken working to support European clients through their technology transformation journeys, supporting long term migration projects.
The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs.
The Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.
🚀 What you'll own:
You will be managing the relationship with client counterparts (often product owners and business owners)
You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
Being the knowledge base of how Kraken works and how we deliver Kraken Platform
Triaging incoming requests and communicating client priorities internally.
Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.
Supporting the engineering team to deliver product features
Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.
This is a hands-on, individual contributor position. The role is European based and your projects could be run from any country, travel is expected as part of this role.
We are a flat and agile organisation and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation.
You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change.
You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.
🧠 What you'll bring to the party:
In this position you will be laser focused on satisfying our customer’s needs. We are looking for people with strong problem solving skills and a super positive solutions oriented mindset. If you have a taste for raising up to challenges and a winner mindset, this position is the right fit for you! (“Every problem has a solution, facing new challenges is exciting because that’s what makes us better every day and the bigger the challenge, the bigger the feeling of success”)
Strong client delivery and/or product ownership experience
Agile delivery experience
Experience of product management and customer journeys
Solid understanding of technology and associated trends
Excellent communications, collaboration and presentation skills
Strong influencing skills and ability to challenge traditional ways of thinking
Experience of working with significant complex delivery pipelines for clients
Patience and initiative - our clients are undergoing huge transformations that take time and require our understanding
Time management and a get-stuff-done attitude
Consulting experience is a plus
Fluent English + German
Previous experience in billing and energy is nice to have for this position
If this sounds like you then we'd love to hear from you.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\nKraken Customer\n\n \n\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n\n \n\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n\n \n\nWe have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like. \n\n \n\n🏠 Where you'll fit in:\n\n \n\nYou will be joining the client delivery team with Kraken working to support European clients through their technology transformation journeys, supporting long term migration projects.\n\n The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs. \n\n \n\nThe Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.\n\n🚀 What you'll own:\n\n - You will be managing the relationship with client counterparts (often product owners and business owners)\n\n - You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues\n\n - Being the knowledge base of how Kraken works and how we deliver Kraken Platform\n\n - Triaging incoming requests and communicating client priorities internally. \n\n - Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform. http://platform.supporting/\n\n - Supporting the engineering team to deliver product features\n\n - Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.\n\n \n\nThis is a hands-on, individual contributor position. The role is European based and your projects could be run from any country, travel is expected as part of this role.\n\n \n\nWe are a flat and agile organisation and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation.\n\nYou must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change. \n\n \n\nYou must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client. \n\n \n\nWe are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.\n\n🧠 What you'll bring to the party:\n\n - In this position you will be laser focused on satisfying our customer’s needs. We are looking for people with strong problem solving skills and a super positive solutions oriented mindset. If you have a taste for raising up to challenges and a winner mindset, this position is the right fit for you! (“Every problem has a solution, facing new challenges is exciting because that’s what makes us better every day and the bigger the challenge, the bigger the feeling of success”)\n\n - Strong client delivery and/or product ownership experience\n\n - Agile delivery experience \n\n - Experience of product management and customer journeys\n\n - Solid understanding of technology and associated trends\n\n - Excellent communications, collaboration and presentation skills\n\n - Strong influencing skills and ability to challenge traditional ways of thinking\n\n - Experience of working with significant complex delivery pipelines for clients\n\n - Patience and initiative - our clients are undergoing huge transformations that take time and require our understanding \n\n - Time management and a get-stuff-done attitude\n\n - Consulting experience is a plus \n\n - Fluent English + German\n\n - Previous experience in billing and energy is nice to have for this position\n\nIf this sounds like you then we'd love to hear from you.\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"ef859d6b-99f5-4bed-9cb9-dc6362695c0c","title":"Senior Product Marketing Manager, Flexibility","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"New York","secondaryLocations":[],"publishedAt":"2026-08-12T16:56:37.326+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"USA","addressLocality":"New York City"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/ef859d6b-99f5-4bed-9cb9-dc6362695c0c","applyUrl":"https://jobs.ashbyhq.com/krakentech/ef859d6b-99f5-4bed-9cb9-dc6362695c0c/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
🏡 Where you'll fit in:
Kraken Flexibility is the infrastructure utilities rely on to keep the grid stable and energy affordable as electrification accelerates. Kraken controls, dispatches and optimizes assets from the control room to the customer, across grid-scale and customer assets - EVs, batteries, solar, heat pumps, batteries and renewable energy systems - as a coordinated portfolio. This help utilities reduce peak demand, defer costly grid upgrades, and lower the cost of energy for customers - shifting up to 15GWh of energy daily.
This is a senior strategy role for someone who wants to define how a global leader wins in the US market. Working closely with the US GM, Head of Product, and Head of Sales, you'll shape the GTM from the ground up - the right segments, the right positioning, the right moves. It's a role for someone who's as comfortable in a market strategy conversation as they are translating it into how we win deals.
🚀 What you’ll own:
Shape our US go-to-market strategy for Kraken Flexibility:
Partner with the General Manager, Head of Sales and Head of Product to define and evolve the US go-to-market strategy.
Identify market opportunities, target segments and expansion priorities.
Develop recommendations on market entry, positioning and commercial strategy.
Build business cases and executive-level recommendations to support investment decisions.
Lead commercialization across US Kraken Flexibility
Define differentiated value propositions and positioning.
Partner with Marketing to develop go-to-market content, including sales enablement and customer-facing materials.
Partner with Product, Sales and Customer Success to develop commercialization plans, and to ensure successful launches and market adoption.
Drive analyst engagement, customer references and thought leadership to build awareness and adoption in the US market.
Be the voice of the market
Synthesize customer feedback from sales, customer success and other channels, and market research into actionable insights.
Bring an outside-in perspective to product and commercial planning.
Influence roadmap and GTM decisions through customer and market intelligence.
Own the competitive intelligence motion, tracking competitor propositions, market moves, customer needs, pricing signals and regulatory developments.
Run win/loss analysis in partnership with sales and product, and synthesize learnings into clear recommendations for positioning, product priorities and commercial strategy.
🧠 What you’ll bring to the party:
7+ years' experience in Product Marketing, Commercial Strategy, GTM Strategy, Product Management or Management Consulting.
Experience defining go-to-market strategies for enterprise software or technology products.
Background in utilities, demand response and flexibility programs, at least across one of the categories: Edge DERMS and/or Grid DERMS. Experience in both - an advantage;.
We're looking for someone who enjoys ambiguity, thinks strategically and is motivated by solving commercial challenges
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\n\n\n🏡 Where you'll fit in:\n\nKraken Flexibility is the infrastructure utilities rely on to keep the grid stable and energy affordable as electrification accelerates. Kraken controls, dispatches and optimizes assets from the control room to the customer, across grid-scale and customer assets - EVs, batteries, solar, heat pumps, batteries and renewable energy systems - as a coordinated portfolio. This help utilities reduce peak demand, defer costly grid upgrades, and lower the cost of energy for customers - shifting up to 15GWh of energy daily.\n\nThis is a senior strategy role for someone who wants to define how a global leader wins in the US market. Working closely with the US GM, Head of Product, and Head of Sales, you'll shape the GTM from the ground up - the right segments, the right positioning, the right moves. It's a role for someone who's as comfortable in a market strategy conversation as they are translating it into how we win deals.\n\n\n\n🚀 What you’ll own:\n\n - Shape our US go-to-market strategy for Kraken Flexibility:\n \n - Partner with the General Manager, Head of Sales and Head of Product to define and evolve the US go-to-market strategy.\n \n - Identify market opportunities, target segments and expansion priorities.\n \n - Develop recommendations on market entry, positioning and commercial strategy.\n \n - Build business cases and executive-level recommendations to support investment decisions.\n \n \n \n Lead commercialization across US Kraken Flexibility\n \n - Define differentiated value propositions and positioning.\n \n - Partner with Marketing to develop go-to-market content, including sales enablement and customer-facing materials.\n \n - Partner with Product, Sales and Customer Success to develop commercialization plans, and to ensure successful launches and market adoption.\n \n - Drive analyst engagement, customer references and thought leadership to build awareness and adoption in the US market.\n \n \n \n Be the voice of the market\n \n - Synthesize customer feedback from sales, customer success and other channels, and market research into actionable insights.\n \n - Bring an outside-in perspective to product and commercial planning.\n \n - Influence roadmap and GTM decisions through customer and market intelligence.\n \n - Own the competitive intelligence motion, tracking competitor propositions, market moves, customer needs, pricing signals and regulatory developments.\n \n - Run win/loss analysis in partnership with sales and product, and synthesize learnings into clear recommendations for positioning, product priorities and commercial strategy.\n \n \n\n🧠 What you’ll bring to the party:\n\n - 7+ years' experience in Product Marketing, Commercial Strategy, GTM Strategy, Product Management or Management Consulting.\n\n - Experience defining go-to-market strategies for enterprise software or technology products.\n\n - Background in utilities, demand response and flexibility programs, at least across one of the categories: Edge DERMS and/or Grid DERMS. Experience in both - an advantage;.\n\n - We're looking for someone who enjoys ambiguity, thinks strategically and is motivated by solving commercial challenges\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"3978fb37-f0a1-4b63-82fd-1b868daa8418","title":"Senior Client Enablement & Coaching Lead (F/H/X)","department":"Delivery Operations","team":"Delivery Operations","employmentType":"FullTime","location":"Paris, France","secondaryLocations":[],"publishedAt":"2026-10-02T10:17:04.102+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"France","addressLocality":"Paris"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/3978fb37-f0a1-4b63-82fd-1b868daa8418","applyUrl":"https://jobs.ashbyhq.com/krakentech/3978fb37-f0a1-4b63-82fd-1b868daa8418/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
You will play a key role in delivering Kraken's Human Design principles and Operating Model to transform our clients Operations, leading implementation through a hands-on, consultative approach. A strong understanding of Human Design principles and change management best practice is essential, as is the ability to influence leaders, navigate change with confidence and bring sharp project management and analytical skills.
You are responsible for guiding clients through the Kraken migration framework (BOT method), mentoring internal and external stakeholders, and ensuring operational success and long-term sustainability of the target operating model.
While operations will be your core focus, you’ll also need a solid grasp of broader retail functions – how data, comms and marketing interact with operations to shape customer outcomes and influence the success of the new model. While the primary focus is the C&I function, you’ll also need B2C experience to effectively support clients across the portfolio.
When executed well, these transformations can feel truly magical – across the whole organisation, and most importantly, our clients’ customers. The SCDL role is to make sure that magic is felt.
Key Responsibilities: what you'll do
Consultative Leadership & Client Engagement:
Lead client interactions through the entire BOT program lifecycle, providing hands-on consulting and fostering a learning environment by guiding clients to take ownership early in the migration process of the operational programme.
Help mobilise and set up initiatives such as Operations Transformation Office (OTO - client’s internal change management team), Early Adopters and work closely with Kraken’s Tech Teams to enable a smooth transformation.
Establish strong relationships within the client’s Senior Leadership team, acting as a trusted advisor and helping to shape, influence and unblock strategic decisions.
Empower the client’s migration ‘Ambassadors’ to become champions of the model, ensuring the program’s long term adoption and accountability across the organisation.
Shape planning so it aligns with the client’s goals and aspirations.
Project Management:
Guide the delivery of Kraken programmes – from Leadership Development to Skills Based Learning – by defining clear programme milestones that keep teams and stakeholders on track and organised.
Partner tightly with internal Tech teams so operational and technical migrations run in lockstep, reducing friction and keeping delivery on track.
Drive continuous improvement and iteration, tailoring solutions based on client-specific needs.
Mentorship & Coaching:
Cultivate future leadership by mentoring and coaching the client’s OTO and internal teams, enabling them to be successful in a Kraken powered organisation.
Ensure that internal stakeholders, including the OTO team, are fully equipped to take over ownership of scaling the operational transformation, with formalised check-ins at agreed points. Support the creation of high performing teams, able to think, lead and problem solve and lead in keeping with agile, customer centric methodologies.
Analytical & Problem-Solving:
Utilise strong analytical skills to anticipate challenges, pre-empt pain points and intervene early on to course correct.
Leverage client and Kraken data to identify red flags, understand cause-and-effect relationships, and drive corrective actions to improve client outcomes.
Being able to correlate and articulate the connection between employee engagement and customer satisfaction, and how operational changes can impact cost to serve.
Cross-Functional Collaboration & Influence:
Collaborate with multiple teams and stakeholders both within Kraken and across client internal teams such as HR, Data, Marketing and Tech to provide clear guidance on program delivery and solutions while managing client expectations.
Collaborate across departments to ensure that Kraken’s core offering aligns with client expectations. Ensure that operations never become a blocker to continued migration.
Remain up to date with new features and products and ensure the client is trained and adopts new functionality.
Driving Organisational Change:
Lead cultural and operational transformations, embedding sustainable change within the client’s organisation, using Kraken’s Human Design approach.
Champion the Kraken Operating model, ensuring the client’s operational structure evolves in alignment with best practices for both immediate and long-term success.
Skills: what you'll have
Exceptional project management skills, with the ability to work across multiple clients and fast-paced timelines.
Strong analytical skills with the ability to interpret data, identify risks, and proactively implement solutions.
Proven influencing skills, with experience persuading senior leaders and driving adoption of new methodologies.
Deep technical understanding of Kraken's products and services, including migration processes and temporary solutions.
Demonstrating leadership practices and promoting professionalism in client interactions Excellent communication skills, both written and verbal, with the ability to explain complex concepts and principles to a varied audience.
Fluent English & French is a prerequisite
Experience
Proven communication at all levels, able to leverage style at Exec level.
Exposure to outsourcing models (BPOs), understanding their drivers, challenges, and how to manage these relationships effectively.
Change management using agile methodologies.
Proven record of creating high performing teams, either internally within operations or externally with clients.
Other Requirements:
Ability to travel globally, with placement based on preference when possible, but flexibility required according to client needs.
You are based in and around Paris and are willing to go to the office 2-3 times per week
Ability to work across multiple clients and markets, quickly adapting to varying client needs and environments/languages.
Highly driven to ‘make things happen’. Growth mindset demonstrated through all your work. Ability to speak persuasively and inspire energy, motivating both internal teams and external stakeholders including Direct Reports.
Comfortable navigating between operations and technical conversations, bridging gaps between business needs and technical solutions.
Expertise in driving programme ownership, from inception through to sustainable execution, ensuring clients are equipped to lead post-migration.
Please submit your resume in English 🇬🇧
This position involves travelling across different European countries 🚃.
You may see this role listed as \"Client Enablement and Coaching Lead\". This is to help the right people find it. The actual job title is Client Delivery Lead.
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\n\n\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n\n \n\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n\n \n\nYou will play a key role in delivering Kraken's Human Design principles and Operating Model to transform our clients Operations, leading implementation through a hands-on, consultative approach. A strong understanding of Human Design principles and change management best practice is essential, as is the ability to influence leaders, navigate change with confidence and bring sharp project management and analytical skills.\n\n \n\nYou are responsible for guiding clients through the Kraken migration framework (BOT method), mentoring internal and external stakeholders, and ensuring operational success and long-term sustainability of the target operating model. \n\n \n\nWhile operations will be your core focus, you’ll also need a solid grasp of broader retail functions – how data, comms and marketing interact with operations to shape customer outcomes and influence the success of the new model. While the primary focus is the C&I function, you’ll also need B2C experience to effectively support clients across the portfolio.\n\n \n\nWhen executed well, these transformations can feel truly magical – across the whole organisation, and most importantly, our clients’ customers. The SCDL role is to make sure that magic is felt.\n\nKey Responsibilities: what you'll do\n\n - Consultative Leadership & Client Engagement:\n\n - Lead client interactions through the entire BOT program lifecycle, providing hands-on consulting and fostering a learning environment by guiding clients to take ownership early in the migration process of the operational programme.\n\n - Help mobilise and set up initiatives such as Operations Transformation Office (OTO - client’s internal change management team), Early Adopters and work closely with Kraken’s Tech Teams to enable a smooth transformation.\n\n - Establish strong relationships within the client’s Senior Leadership team, acting as a trusted advisor and helping to shape, influence and unblock strategic decisions.\n\n - Empower the client’s migration ‘Ambassadors’ to become champions of the model, ensuring the program’s long term adoption and accountability across the organisation.\n\n - Shape planning so it aligns with the client’s goals and aspirations.\n\n \n\nProject Management:\n\n - Guide the delivery of Kraken programmes – from Leadership Development to Skills Based Learning – by defining clear programme milestones that keep teams and stakeholders on track and organised.\n\n - Partner tightly with internal Tech teams so operational and technical migrations run in lockstep, reducing friction and keeping delivery on track.\n\n - Drive continuous improvement and iteration, tailoring solutions based on client-specific needs.\n\n \n\nMentorship & Coaching:\n\n - Cultivate future leadership by mentoring and coaching the client’s OTO and internal teams, enabling them to be successful in a Kraken powered organisation.\n\n - Ensure that internal stakeholders, including the OTO team, are fully equipped to take over ownership of scaling the operational transformation, with formalised check-ins at agreed points. Support the creation of high performing teams, able to think, lead and problem solve and lead in keeping with agile, customer centric methodologies.\n\n \n\nAnalytical & Problem-Solving:\n\n - Utilise strong analytical skills to anticipate challenges, pre-empt pain points and intervene early on to course correct.\n\n - Leverage client and Kraken data to identify red flags, understand cause-and-effect relationships, and drive corrective actions to improve client outcomes.\n\n - Being able to correlate and articulate the connection between employee engagement and customer satisfaction, and how operational changes can impact cost to serve.\n\n \n\nCross-Functional Collaboration & Influence:\n\n - Collaborate with multiple teams and stakeholders both within Kraken and across client internal teams such as HR, Data, Marketing and Tech to provide clear guidance on program delivery and solutions while managing client expectations.\n\n - Collaborate across departments to ensure that Kraken’s core offering aligns with client expectations. Ensure that operations never become a blocker to continued migration.\n\n - Remain up to date with new features and products and ensure the client is trained and adopts new functionality.\n\n \n\nDriving Organisational Change:\n\n - Lead cultural and operational transformations, embedding sustainable change within the client’s organisation, using Kraken’s Human Design approach.\n\n - Champion the Kraken Operating model, ensuring the client’s operational structure evolves in alignment with best practices for both immediate and long-term success.\n \n \n\nSkills: what you'll have\n\n - Exceptional project management skills, with the ability to work across multiple clients and fast-paced timelines.\n\n - Strong analytical skills with the ability to interpret data, identify risks, and proactively implement solutions.\n\n - Proven influencing skills, with experience persuading senior leaders and driving adoption of new methodologies.\n\n - Deep technical understanding of Kraken's products and services, including migration processes and temporary solutions.\n\n - Demonstrating leadership practices and promoting professionalism in client interactions Excellent communication skills, both written and verbal, with the ability to explain complex concepts and principles to a varied audience.\n\n - Fluent English & French is a prerequisite \n\n \n\nExperience\n\n - Proven http://audience.ExperienceProven communication at all levels, able to leverage style at Exec level.\n\n - Exposure to outsourcing models (BPOs), understanding their drivers, challenges, and how to manage these relationships effectively.\n\n - Change management using agile methodologies.\n\n - Proven record of creating high performing teams, either internally within operations or externally with clients. \n\n \n\nOther Requirements:\n\n - Ability to travel globally, with placement based on preference when possible, but flexibility required according to client needs.\n\n - You are based in and around Paris and are willing to go to the office 2-3 times per week\n\n - Ability to work across multiple clients and markets, quickly adapting to varying client needs and environments/languages.\n\n - Highly driven to ‘make things happen’. Growth mindset demonstrated through all your work. Ability to speak persuasively and inspire energy, motivating both internal teams and external stakeholders including Direct Reports.\n\n - Comfortable navigating between operations and technical conversations, bridging gaps between business needs and technical solutions.\n\n - Expertise in driving programme ownership, from inception through to sustainable execution, ensuring clients are equipped to lead post-migration.\n\n\n\nPlease submit your resume in English 🇬🇧\n\nThis position involves travelling across different European countries 🚃.\n\nYou may see this role listed as \"Client Enablement and Coaching Lead\". This is to help the right people find it. The actual job title is Client Delivery Lead.\n\n \n\nKraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR https://www.welcometothejungle.com/en/companies/kraken/EN https://app.welcometothejungle.com/companies/kraken-tech?_gl=1*1nh9ctu*_gcl_aw*R0NMLjE3NDU5MzIyNTAuQ2owS0NRanc4Y0hBQmhDLUFSSXNBSm5ZMTJ5SHlSWldxeDM4NHRIanZOMWNmNEJxSzJkRnhNdnZBX3JMcUpkLVVSSEtRQjJlWERKNkNaVWFBaWlURUFMd193Y0I.*_gcl_au*MTQwNjI1NDA2Mi4xNzQ1MzM3MTcz#company-mission-section) to learn more about our teams and culture.\n\n \n\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n\n \n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. \n\n\n \n\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-noticeand (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.\n\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"fa9c5f3e-11e0-4104-8b09-2ade403c76e0","title":"Senior Client Delivery Lead - Ops","department":"Delivery Operations","team":"Delivery Operations","employmentType":"FullTime","location":"New York","secondaryLocations":[],"publishedAt":"2026-08-12T18:14:36.898+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"USA","addressLocality":"New York City"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/fa9c5f3e-11e0-4104-8b09-2ade403c76e0","applyUrl":"https://jobs.ashbyhq.com/krakentech/fa9c5f3e-11e0-4104-8b09-2ade403c76e0/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
Kraken is looking for a Senior Client Delivery Lead to help transform how some of North America’s largest utilities operate. Sitting within our Human & Organizational Design Practice, this is a hands-on client leadership role focused on turning ambitious transformation strategies into new ways of working that actually stick.
You’ll work closely with utility leaders and frontline teams during periods of significant change, helping redesign operational processes, build capability, and embed the behaviors needed to get the most from Kraken’s technology. This isn’t traditional consulting: you’ll be on the ground with clients, navigating ambiguity, challenging established thinking, and helping people through complex change.
We’re looking for someone who understands North American utility operations and combines strong client instincts with high emotional intelligence, creativity, and a bias toward action. Consulting experience is valuable, but you’ll need to be someone who rolls up their sleeves rather than simply advising from the sidelines.
It’s an opportunity to have a tangible impact on how utilities operate, how their people experience change, and ultimately how they serve millions of customers. Significant North American travel is expected.
Where you'll fit in:
Kraken's Human and Organizational (H&O) Design Practice exists to help utilities realize the full value of transformation — designing organizations and enabling people to thrive through change. Structured around three disciplines — Organizational Design (OD), Human Design (HD), and Client Delivery Leadership (CDL) — the Practice is building a global blueprint for the Utility of the Future: a repeatable model that reduces cost-to-serve, increases decision velocity, and strengthens alignment across every client we serve.
As a Senior CDL, you are the primary bridge between Kraken's global H&O vision and the day-to-day reality of client transformation in North America. You'll coach utility leaders, stand up and embed operational processes, build client capability, and model the behaviors that make change stick. Guided by simplicity, customer benefit, and efficiency, members of the Kraken H&O team are role models for what great looks like. If you believe in the power of well-designed organizations and great people to reshape an industry, this is the right place for you.
🚀 What you'll own:
Your day to day will vary, but here's some insight into the types of things you'll be responsible for:
Client Leadership & Transformation
Champion the Kraken H&O model — be the proof point that it works, and communicate best practices and operating principles to clients with confidence.
Lead the human and organizational workstream within client implementations, partnering with OD and HD Leads to deliver a coherent transformation experience.
Coach and mentor client leaders 1:1, acting as a trusted advisor during periods of significant change and pushing people to the next level of performance.
Support clients in transforming their recruitment and talent practices, leading by example with a lens on reducing bias and championing diversity.
Program Delivery
Design and stand up key operational processes — including workforce scheduling, Skills Academy, and functional workflows tailored to North American utilities.
Deliver high-level leadership development programs — including Influential Management, Assertive Communication, and Principled Decision-Making.
Produce clear facilitation materials, training content, and slide decks that teach and inspire from frontline teams to senior directors.
Analyze performance data and use Excel/Google Sheets to generate insights that drive client decision-making.
Stakeholder Engagement
Communicate and influence effectively, flexing your approach to help resistant stakeholders feel safe, excited, and committed to change.
Articulate Kraken's H&O value narrative with confidence — explaining not just what we do, but why it matters for people, performance, and the energy transition.
Build and maintain trust-based relationships with senior client stakeholders across North American utilities.
Practice Contribution
Actively contribute to the global H&O Practice — sharing North American insights, co-developing content, and helping evolve the Practice's toolkit.
🧠 What you'll bring to the party:
Fluent English (written and spoken).
Demonstrable experience working within or alongside North American energy utilities — a must for a senior-level role.
Understanding of utility operations, including customer operations, workforce management, and operational performance.
Ability to understand what success looks like for a client — and to hold that picture through ambiguity and change.
A flair for influencing and a natural ability to help clients see and commit to new ways of working.
Proven experience building trust-based relationships with senior client stakeholders.
Comfort working within a globally distributed team and contributing to a shared practice.
Based in or able to work from the New York office; frequent travel across North America required.
Right to live and work in the United States.
Why you'll love it here:
Great medical, dental, and vision insurance options including FSAs.
Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.
401(k) plan with employer match.
Parental leave. Biological, adoptive and foster parents are all eligible.
Pre-tax commuter benefits.
Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.
Equity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.
Modern office or co-working spaces depending on location.
The salary range for this senior role in NYC ranges on average from $150,000-$200,000 depending on relevant experience, role alignment, and technical/client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\nKraken is looking for a Senior Client Delivery Lead to help transform how some of North America’s largest utilities operate. Sitting within our Human & Organizational Design Practice, this is a hands-on client leadership role focused on turning ambitious transformation strategies into new ways of working that actually stick.\n\nYou’ll work closely with utility leaders and frontline teams during periods of significant change, helping redesign operational processes, build capability, and embed the behaviors needed to get the most from Kraken’s technology. This isn’t traditional consulting: you’ll be on the ground with clients, navigating ambiguity, challenging established thinking, and helping people through complex change.\n\nWe’re looking for someone who understands North American utility operations and combines strong client instincts with high emotional intelligence, creativity, and a bias toward action. Consulting experience is valuable, but you’ll need to be someone who rolls up their sleeves rather than simply advising from the sidelines.\n\nIt’s an opportunity to have a tangible impact on how utilities operate, how their people experience change, and ultimately how they serve millions of customers. Significant North American travel is expected.\n\n\n\nWhere you'll fit in:\n\nKraken's Human and Organizational (H&O) Design Practice exists to help utilities realize the full value of transformation — designing organizations and enabling people to thrive through change. Structured around three disciplines — Organizational Design (OD), Human Design (HD), and Client Delivery Leadership (CDL) — the Practice is building a global blueprint for the Utility of the Future: a repeatable model that reduces cost-to-serve, increases decision velocity, and strengthens alignment across every client we serve.\n\nAs a Senior CDL, you are the primary bridge between Kraken's global H&O vision and the day-to-day reality of client transformation in North America. You'll coach utility leaders, stand up and embed operational processes, build client capability, and model the behaviors that make change stick. Guided by simplicity, customer benefit, and efficiency, members of the Kraken H&O team are role models for what great looks like. If you believe in the power of well-designed organizations and great people to reshape an industry, this is the right place for you.\n\n\n\n🚀 What you'll own:\n\n - Your day to day will vary, but here's some insight into the types of things you'll be responsible for:\n \n Client Leadership & Transformation\n \n - Champion the Kraken H&O model — be the proof point that it works, and communicate best practices and operating principles to clients with confidence.\n \n - Lead the human and organizational workstream within client implementations, partnering with OD and HD Leads to deliver a coherent transformation experience.\n \n - Coach and mentor client leaders 1:1, acting as a trusted advisor during periods of significant change and pushing people to the next level of performance.\n \n - Support clients in transforming their recruitment and talent practices, leading by example with a lens on reducing bias and championing diversity.\n \n Program Delivery\n \n - Design and stand up key operational processes — including workforce scheduling, Skills Academy, and functional workflows tailored to North American utilities.\n \n - Deliver high-level leadership development programs — including Influential Management, Assertive Communication, and Principled Decision-Making.\n \n - Produce clear facilitation materials, training content, and slide decks that teach and inspire from frontline teams to senior directors.\n \n - Analyze performance data and use Excel/Google Sheets to generate insights that drive client decision-making.\n \n Stakeholder Engagement\n \n - Communicate and influence effectively, flexing your approach to help resistant stakeholders feel safe, excited, and committed to change.\n \n - Articulate Kraken's H&O value narrative with confidence — explaining not just what we do, but why it matters for people, performance, and the energy transition.\n \n - Build and maintain trust-based relationships with senior client stakeholders across North American utilities.\n \n Practice Contribution\n \n - Actively contribute to the global H&O Practice — sharing North American insights, co-developing content, and helping evolve the Practice's toolkit.\n\n\n\n🧠 What you'll bring to the party:\n\n - Fluent English (written and spoken).\n\n - Demonstrable experience working within or alongside North American energy utilities — a must for a senior-level role.\n\n - Understanding of utility operations, including customer operations, workforce management, and operational performance.\n\n - Ability to understand what success looks like for a client — and to hold that picture through ambiguity and change.\n\n - A flair for influencing and a natural ability to help clients see and commit to new ways of working.\n\n - Proven experience building trust-based relationships with senior client stakeholders.\n\n - Comfort working within a globally distributed team and contributing to a shared practice.\n\n - Based in or able to work from the New York office; frequent travel across North America required.\n\n - Right to live and work in the United States.\n\n\n\nWhy you'll love it here:\n\n - Great medical, dental, and vision insurance options including FSAs.\n\n - Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.\n\n - 401(k) plan with employer match.\n\n - Parental leave. Biological, adoptive and foster parents are all eligible.\n\n - Pre-tax commuter benefits.\n\n - Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.\n\n - Equity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.\n\n - Modern office or co-working spaces depending on location.\n\n - The salary range for this senior role in NYC ranges on average from $150,000-$200,000 depending on relevant experience, role alignment, and technical/client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context.\n\n\n\n\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"28653f8c-bc4d-4159-a331-3fb6e27743ef","title":"Senior Software Engineer - AI Foundations","department":"Tech Development","team":"AI","employmentType":"FullTime","location":"London, UK","secondaryLocations":[{"location":"Manchester, UK","address":{"postalAddress":{"streetAddress":"","addressCountry":"United Kingdom","addressLocality":"Manchester"}}},{"location":"Paris, France","address":{"postalAddress":{"addressCountry":"France","addressLocality":"Paris"}}},{"location":"Berlin, Germany","address":{"postalAddress":{"addressCountry":"Germany","addressLocality":"Berlin"}}}],"publishedAt":"2026-08-25T12:25:01.427+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/28653f8c-bc4d-4159-a331-3fb6e27743ef","applyUrl":"https://jobs.ashbyhq.com/krakentech/28653f8c-bc4d-4159-a331-3fb6e27743ef/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
AI is a key investment area for Kraken Technologies. A crucial part of this is building the shared foundations that let every team use AI well and move faster on our mission.
You'll work in AI Foundations. We build the platform that lets teams across Kraken build and run AI agents. Our work covers four areas:
Access: connecting people and systems to approved AI models and tools
Context: grounding AI in trusted Kraken knowledge, data and systems
Enablement: reusable building blocks for AI-powered workflows and products
Governance: permissions, safety, quality, cost and visibility across the lifecycle
🏡 Where you'll fit in
We're hiring Senior Software Engineers to join one of our three squads:
Context: Build the Kraken-specific knowledge layer to make LLMs useful. This covers our internal AI assistant, a structured \"client brain\" that captures client context and decisions, and pipelines that collect knowledge from tools like Notion, Slack and GitHub.
Tooling: deliver LLMs into people's hands. We run the AI Hub (usage insights, MCP gateway, self-serve and specialist agents), the LiteLLM gateway behind Claude Code, Codex and Claude Desktop, and secure cloud dev boxes for AI-assisted engineering.
Evals & Observability: covers skill evals, internal benchmarking, agent safety and guardrails, and observability for live AI runs.
Squads are flexible: when priorities shift, people move. This is a hands-on senior individual-contributor role. With your squad lead and the wider team, you'll own large parts of our platform, turn ideas into production systems, shape architecture decisions and help raise the engineering bar.
👾 What you'll own
Build shared AI platform services: Design, build and run Python services that other teams rely on, such as gateways, agent runtimes, knowledge pipelines and eval harnesses.
Build and run agents: Work out how agents are triggered, authenticated, monitored and governed across systems like Slack, GitHub, Notion and Asana. Ship both self-serve agents and specialist agents.
Ground AI in Kraken context: Collect, structure and serve company knowledge so agents give answers that are correct, current and safe to use.
Measure and prove quality: Define meaningful test cases, build evals whose results can be reproduced, and add tracing so we know how AI behaves in real use.
Build in safety and governance: Turn permissions, guardrails, budgets and data-access rules into software you can maintain, working with Security and TechOps.
Operate in AWS: Deploy and support services on AWS and Kubernetes, and make sound reliability, performance and cost trade-offs.
Drive adoption: Work directly with engineers and non-technical teams, run workshops, write clear docs and turn feedback into product.
Raise the engineering bar: Review designs and code, mentor others, and create patterns that can be reused across AI Foundations.
🧠 What you bring to the party
Strong senior-level software engineering: You have owned complex services end to end, from design through testing, deployment and operation.
Deep engineering fundamentals: Good judgement on system design, concurrency, security, testing and architecture trade-offs. Strong production Python.
Hands-on LLM and agent experience: You have built real things with LLMs, you know where they fail, and you use AI coding tools every day.
Cloud experience: You're comfortable running services in AWS and owning their reliability and scalability.
Product sense: You care whether people actually use what you build.
Clear communication: You can explain trade-offs to technical and non-technical people and challenge ideas constructively.
Learning agility: You pick up new tools and domains quickly in a field that changes every month.
🚀 What success looks like
Adoption: You ship platform features that teams across Kraken adopt and rely on.
Solid systems: The services you own are observable, secure, scalable and cost-aware.
Trust at scale: Teams can build and trust agents without rebuilding the basics.
Team impact: You make your squad, and the teams around it, better.
⭐️ Bonus points:
AI engineering: Pydantic AI, LiteLLM, LangChain, MCP servers
Knowledge and retrieval: RAG, search, embeddings, knowledge graphs
Evals and safety: Inspect AI, Ragas, OpenAI Evals, NeMo Guardrails, red teaming
Platform: Kubernetes, sandboxed or cloud dev environments, AWS Bedrock
Backend: Django
Observability: Datadog, OpenTelemetry
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\nAI is a key investment area for Kraken Technologies. A crucial part of this is building the shared foundations that let every team use AI well and move faster on our mission.\n\nYou'll work in AI Foundations. We build the platform that lets teams across Kraken build and run AI agents. Our work covers four areas:\n\n - Access: connecting people and systems to approved AI models and tools\n\n - Context: grounding AI in trusted Kraken knowledge, data and systems\n\n - Enablement: reusable building blocks for AI-powered workflows and products\n\n - Governance: permissions, safety, quality, cost and visibility across the lifecycle\n\n\n🏡 Where you'll fit in\nWe're hiring Senior Software Engineers to join one of our three squads:\n\n - Context: Build the Kraken-specific knowledge layer to make LLMs useful. This covers our internal AI assistant, a structured \"client brain\" that captures client context and decisions, and pipelines that collect knowledge from tools like Notion, Slack and GitHub.\n\n - Tooling: deliver LLMs into people's hands. We run the AI Hub (usage insights, MCP gateway, self-serve and specialist agents), the LiteLLM gateway behind Claude Code, Codex and Claude Desktop, and secure cloud dev boxes for AI-assisted engineering.\n\n - Evals & Observability: covers skill evals, internal benchmarking, agent safety and guardrails, and observability for live AI runs.\n\nSquads are flexible: when priorities shift, people move. This is a hands-on senior individual-contributor role. With your squad lead and the wider team, you'll own large parts of our platform, turn ideas into production systems, shape architecture decisions and help raise the engineering bar.\n\n\n👾 What you'll own\n\n - Build shared AI platform services: Design, build and run Python services that other teams rely on, such as gateways, agent runtimes, knowledge pipelines and eval harnesses.\n\n - Build and run agents: Work out how agents are triggered, authenticated, monitored and governed across systems like Slack, GitHub, Notion and Asana. Ship both self-serve agents and specialist agents.\n\n - Ground AI in Kraken context: Collect, structure and serve company knowledge so agents give answers that are correct, current and safe to use.\n\n - Measure and prove quality: Define meaningful test cases, build evals whose results can be reproduced, and add tracing so we know how AI behaves in real use.\n\n - Build in safety and governance: Turn permissions, guardrails, budgets and data-access rules into software you can maintain, working with Security and TechOps.\n\n - Operate in AWS: Deploy and support services on AWS and Kubernetes, and make sound reliability, performance and cost trade-offs.\n\n - Drive adoption: Work directly with engineers and non-technical teams, run workshops, write clear docs and turn feedback into product.\n\n - Raise the engineering bar: Review designs and code, mentor others, and create patterns that can be reused across AI Foundations.\n\n\n🧠 What you bring to the party\n\n - Strong senior-level software engineering: You have owned complex services end to end, from design through testing, deployment and operation.\n\n - Deep engineering fundamentals: Good judgement on system design, concurrency, security, testing and architecture trade-offs. Strong production Python.\n\n - Hands-on LLM and agent experience: You have built real things with LLMs, you know where they fail, and you use AI coding tools every day.\n\n - Cloud experience: You're comfortable running services in AWS and owning their reliability and scalability.\n\n - Product sense: You care whether people actually use what you build.\n\n - Clear communication: You can explain trade-offs to technical and non-technical people and challenge ideas constructively.\n\n - Learning agility: You pick up new tools and domains quickly in a field that changes every month.\n\n\n🚀 What success looks like\n\n - Adoption: You ship platform features that teams across Kraken adopt and rely on.\n\n - Solid systems: The services you own are observable, secure, scalable and cost-aware.\n\n - Trust at scale: Teams can build and trust agents without rebuilding the basics.\n\n - Team impact: You make your squad, and the teams around it, better.\n\n\n⭐️ Bonus points:\n\n - AI engineering: Pydantic AI, LiteLLM, LangChain, MCP servers\n\n - Knowledge and retrieval: RAG, search, embeddings, knowledge graphs\n\n - Evals and safety: Inspect AI, Ragas, OpenAI Evals, NeMo Guardrails, red teaming\n\n - Platform: Kubernetes, sandboxed or cloud dev environments, AWS Bedrock\n\n - Backend: Django\n\n - Observability: Datadog, OpenTelemetry\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"1555952f-ca18-4d88-8e06-1a9d6dbb8661","title":"Client Delivery Lead - Kraken Distribution","department":"Delivery Tech","team":"Kraken Distribution","employmentType":"FullTime","location":"Melbourne, Australia","secondaryLocations":[],"publishedAt":"2026-07-07T22:56:55.849+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Victoria","addressCountry":"Australia","addressLocality":"Melbourne"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/1555952f-ca18-4d88-8e06-1a9d6dbb8661","applyUrl":"https://jobs.ashbyhq.com/krakentech/1555952f-ca18-4d88-8e06-1a9d6dbb8661/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
Kraken
What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
Our team
Members of the Kraken Tech team need to be shining examples and believe in decision making based on simplicity, customer benefit and efficiency. We are excited about how Kraken can change the lives of customers and operations teams in other companies and convinced that Kraken is the best answer, not only for companies, but as a tool to tackle the climate crisis. We are fundamentally changing the way that energy companies work. We put customer happiness and cost competitiveness first with great people, technology and ways of working.
Who are we looking for?
We are looking for a brilliant mid-level Client Delivery Lead who has experience working with technical stakeholders (developers, QA, solution architects) within the Australian energy distribution sector. If you love making things better for customers, building great products, working with technology, bringing people together to find solutions, then you’ve come to the right place.
We are a flat and agile organisation and plan to remain this way. We are looking for hands-on Client Delivery Leads that can help build our capability across our business with Kraken and other 3rd parties as we continue to grow. Our Delivery Leads are here to solve complex problems with great products.
The Client Delivery Lead needs to always work in partnership with the technology and operational teams at Kraken as well as the client. The Delivery Lead has to really understand how Kraken works, identify problems and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients.
They will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap.
What you'll do
Work closely with clients to deliver implementations, enhancements, and strategic support for their use of Kraken
Identify new ideas and technology to improve the product
Ensure a balance between flexibility for the client and efficiency for the product
Support the business with issue resolution for the product
Support the engineering teams to deliver product features
Ensure we are constantly reviewing and adapting to customer and business needs
What you'll have
Experience delivering tech in energy distribution is preferred
Ideally, experience in or understanding of meter to cash processes in distributors
Strong influencing skills and ability to challenge traditional ways of thinking
Experience of working with significant complex delivery pipelines for clients
Strong agile delivery experience and product management skills
Experience of product management and customer journeys
Experience working with technical stakeholders (developers, QA, solution architects)
Solid understanding of technology and associated trends
Excellent communications, collaboration and presentation skills
Degree qualified equivalent, with strong client delivery and/or product ownership experience
Patience - our clients are undergoing huge transformations that take time and require our understanding
Consulting experience is a plus
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\nKraken \n\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n\n \n\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n\n \n\nOur team\n\nMembers of the Kraken Tech team need to be shining examples and believe in decision making based on simplicity, customer benefit and efficiency. We are excited about how Kraken can change the lives of customers and operations teams in other companies and convinced that Kraken is the best answer, not only for companies, but as a tool to tackle the climate crisis. We are fundamentally changing the way that energy companies work. We put customer happiness and cost competitiveness first with great people, technology and ways of working. \n\n \n\nWho are we looking for?\n\nWe are looking for a brilliant mid-level Client Delivery Lead who has experience working with technical stakeholders (developers, QA, solution architects) within the Australian energy distribution sector. If you love making things better for customers, building great products, working with technology, bringing people together to find solutions, then you’ve come to the right place. \n\n \n\nWe are a flat and agile organisation and plan to remain this way. We are looking for hands-on Client Delivery Leads that can help build our capability across our business with Kraken and other 3rd parties as we continue to grow. Our Delivery Leads are here to solve complex problems with great products. \n\n \n\nThe Client Delivery Lead needs to always work in partnership with the technology and operational teams at Kraken as well as the client. The Delivery Lead has to really understand how Kraken works, identify problems and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients.\n\n \n\nThey will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap. \n\nWhat you'll do\n\n - Work closely with clients to deliver implementations, enhancements, and strategic support for their use of Kraken\n\n - Identify new ideas and technology to improve the product\n\n - Ensure a balance between flexibility for the client and efficiency for the product\n\n - Support the business with issue resolution for the product\n\n - Support the engineering teams to deliver product features\n\n - Ensure we are constantly reviewing and adapting to customer and business needs\n\nWhat you'll have\n\n - Experience delivering tech in energy distribution is preferred\n\n - Ideally, experience in or understanding of meter to cash processes in distributors\n\n - Strong influencing skills and ability to challenge traditional ways of thinking\n\n - Experience of working with significant complex delivery pipelines for clients\n\n - Strong agile delivery experience and product management skills\n\n - Experience of product management and customer journeys\n\n - Experience working with technical stakeholders (developers, QA, solution architects)\n\n - Solid understanding of technology and associated trends\n\n - Excellent communications, collaboration and presentation skills\n\n - Degree qualified equivalent, with strong client delivery and/or product ownership experience\n\n - Patience - our clients are undergoing huge transformations that take time and require our understanding \n\n - Consulting experience is a plus \n\nKraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR https://www.welcometothejungle.com/en/companies/kraken/EN https://app.welcometothejungle.com/companies/kraken-tech?_gl=1*1nh9ctu*_gcl_aw*R0NMLjE3NDU5MzIyNTAuQ2owS0NRanc4Y0hBQmhDLUFSSXNBSm5ZMTJ5SHlSWldxeDM4NHRIanZOMWNmNEJxSzJkRnhNdnZBX3JMcUpkLVVSSEtRQjJlWERKNkNaVWFBaWlURUFMd193Y0I.*_gcl_au*MTQwNjI1NDA2Mi4xNzQ1MzM3MTcz#company-mission-section) to learn more about our teams and culture.\n\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"1cea2ce4-9e4c-4760-9529-1da252e210bb","title":"Program Director - Grid Flexibility","department":"Delivery Tech","team":"Regulated","employmentType":"FullTime","location":"Remote, USA","secondaryLocations":[],"publishedAt":"2026-08-14T11:32:38.995+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"USA"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/1cea2ce4-9e4c-4760-9529-1da252e210bb","applyUrl":"https://jobs.ashbyhq.com/krakentech/1cea2ce4-9e4c-4760-9529-1da252e210bb/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
Why This Role is Important
We are looking for a highly credible Program Director to take end-to-end ownership of a highly complex, marquee US utility flexibility deployment. This is a \"control room heavy\" initiative focused specifically on grid-level needs: consolidating and dispatching supply and demand-side flexible assets, to unlock multiple value streams.
Given the “first of a kind” nature of this program, we are looking for a dynamic individual, with deep understanding of our industry and the ability to span the full gamut of getting things done “hands on” to managing the exec level relationships. This role is about writing the book with us.
You will have full delivery and commercial matrix accountability for making this deployment a massive success. You must possess the grid-operational credibility to effectively lead discussions with senior utility stakeholders and the hands-on operational capability to manage the program mechanics yourself. We need a leader who is comfortable working directly on the execution and building the foundational framework for the program.
🚀 What you'll own
Program End-to-End: Be the leader driving the program from day one through implementation and into long-term value realisation. You will directly manage the delivery timelines, decision-making, coordination, and execution.
Bridge the Gaps: Act with extreme versatility. Produce the necessary documentation, artefacts, and assets along the way, bridging functional gaps as they emerge to ensure seamless delivery.
External Stakeholder Management: Build deep credibility with a highly regulated, major US electric utility. Deepen existing relationships, proactively identify and build new ones across the organization, and navigate the complex operational layers of the utility.
Internal Alignment & Leadership: Be the credible cross-functional operator who ensures product, engineering/tech, delivery, and customer-facing teams are perfectly aligned. While no product team will report directly to you, you will have the line of sight and influence necessary to steer vital product and delivery trade-offs.
Drive Commercial Success: Hold explicit commercial ownership alongside delivery. You will be accountable for the business case, value realization, customer expansion, and revenue linkage.
🧠 What you'll bring to the party
Experience: In-depth, senior-level experience with target seniority at the Director, Senior Director, or Head-of level in program, implementation, delivery, or utility-transformation leadership.
Grid & Flexibility Expertise: Direct, deep experience in grid modernisation programs. You should have a strong understanding of Demand Response, DERs, VPPs, DERMS, AMI, and grid operations.
Utility Navigation: Proven experience managing regulated US electric-utility stakeholders. You know how to navigate the operational, control-room side of a utility.
Hands-on Operator: Recent end-to-end ownership of a complex grid program (planning, governance, cross-functional execution) where you drove the core project management rather than delegating it to a separate PMO layer.
Commercial Acumen: Clear history of commercial/solution ownership, P&L exposure, or value realisation accountability.
Bonus Points
Location/Network: Based on the US East Coast, with specific exposure to Virginia, Mid-Atlantic, or broader East Coast utility ecosystems.
Niche Expertise: Experience leading grid-side flexibility work aimed at specific physical or locational grid constraints, rather than just bulk system or generic programs.
Industry Presence: A recognized and credible figure in the US utility or flexibility ecosystem.
Travel: this role will involve travel to the client in the North East every ~2 weeks for a few days at a time.
⭐️ Why you'll love it here:
Great medical, dental, and vision insurance options including FSAs.
Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.
401(k) plan with employer match.
Parental leave. Biological, adoptive and foster parents are all eligible.
Pre-tax commuter benefits.
Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.
Equity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.
Modern office or co-working spaces depending on location.
The salary range for this position is from $200,000 - $260,000 depending on relevant experience, role alignment, and client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\nWhy This Role is Important\n\nWe are looking for a highly credible Program Director to take end-to-end ownership of a highly complex, marquee US utility flexibility deployment. This is a \"control room heavy\" initiative focused specifically on grid-level needs: consolidating and dispatching supply and demand-side flexible assets, to unlock multiple value streams.\n\nGiven the “first of a kind” nature of this program, we are looking for a dynamic individual, with deep understanding of our industry and the ability to span the full gamut of getting things done “hands on” to managing the exec level relationships. This role is about writing the book with us.\n\nYou will have full delivery and commercial matrix accountability for making this deployment a massive success. You must possess the grid-operational credibility to effectively lead discussions with senior utility stakeholders and the hands-on operational capability to manage the program mechanics yourself. We need a leader who is comfortable working directly on the execution and building the foundational framework for the program.\n\n\n\n🚀 What you'll own\n\n - Program End-to-End: Be the leader driving the program from day one through implementation and into long-term value realisation. You will directly manage the delivery timelines, decision-making, coordination, and execution.\n\n - Bridge the Gaps: Act with extreme versatility. Produce the necessary documentation, artefacts, and assets along the way, bridging functional gaps as they emerge to ensure seamless delivery.\n\n - External Stakeholder Management: Build deep credibility with a highly regulated, major US electric utility. Deepen existing relationships, proactively identify and build new ones across the organization, and navigate the complex operational layers of the utility.\n\n - Internal Alignment & Leadership: Be the credible cross-functional operator who ensures product, engineering/tech, delivery, and customer-facing teams are perfectly aligned. While no product team will report directly to you, you will have the line of sight and influence necessary to steer vital product and delivery trade-offs.\n\n - Drive Commercial Success: Hold explicit commercial ownership alongside delivery. You will be accountable for the business case, value realization, customer expansion, and revenue linkage.\n\n\n\n🧠 What you'll bring to the party\n\n - Experience: In-depth, senior-level experience with target seniority at the Director, Senior Director, or Head-of level in program, implementation, delivery, or utility-transformation leadership.\n\n - Grid & Flexibility Expertise: Direct, deep experience in grid modernisation programs. You should have a strong understanding of Demand Response, DERs, VPPs, DERMS, AMI, and grid operations.\n\n - Utility Navigation: Proven experience managing regulated US electric-utility stakeholders. You know how to navigate the operational, control-room side of a utility.\n\n - Hands-on Operator: Recent end-to-end ownership of a complex grid program (planning, governance, cross-functional execution) where you drove the core project management rather than delegating it to a separate PMO layer.\n\n - Commercial Acumen: Clear history of commercial/solution ownership, P&L exposure, or value realisation accountability.\n\nBonus Points\n\n - Location/Network: Based on the US East Coast, with specific exposure to Virginia, Mid-Atlantic, or broader East Coast utility ecosystems.\n\n - Niche Expertise: Experience leading grid-side flexibility work aimed at specific physical or locational grid constraints, rather than just bulk system or generic programs.\n\n - Industry Presence: A recognized and credible figure in the US utility or flexibility ecosystem.\n\n - Travel: this role will involve travel to the client in the North East every ~2 weeks for a few days at a time. \n\n\n\n⭐️ Why you'll love it here: \n\n - Great medical, dental, and vision insurance options including FSAs.\n\n - Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.\n\n - 401(k) plan with employer match.\n\n - Parental leave. Biological, adoptive and foster parents are all eligible.\n\n - Pre-tax commuter benefits.\n\n - Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.\n\n - Equity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.\n\n - Modern office or co-working spaces depending on location.\n\n - The salary range for this position is from $200,000 - $260,000 depending on relevant experience, role alignment, and client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context.\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"2d81ca08-c31b-4944-aaa1-ffd50db34a64","title":"Client Enablement & Coaching Lead (f/m/d)","department":"Delivery Operations","team":"Delivery Operations","employmentType":"FullTime","location":"Berlin, Germany","secondaryLocations":[],"publishedAt":"2026-10-02T07:40:01.924+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"Germany","addressLocality":"Berlin"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/2d81ca08-c31b-4944-aaa1-ffd50db34a64","applyUrl":"https://jobs.ashbyhq.com/krakentech/2d81ca08-c31b-4944-aaa1-ffd50db34a64/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
You will play a key role in delivering Kraken's Human Design principles and Operating Model to transform our clients Operations, leading implementation through a hands-on, consultative approach. A strong understanding of Human Design principles and change management best practice is essential, as is the ability to influence leaders, navigate change with confidence and bring sharp project management and analytical skills.
You are responsible for guiding clients through the Kraken migration framework (BOT method), mentoring internal and external stakeholders, and ensuring operational success and long-term sustainability of the target operating model.
While operations will be your core focus, you’ll also need a solid grasp of broader retail functions – how data, comms and marketing interact with operations to shape customer outcomes and influence the success of the new model. While the primary focus is the C&I function, you’ll also need B2C experience to effectively support clients across the portfolio.
When executed well, these transformations can feel truly magical – across the whole organisation, and most importantly, our clients’ customers. The SCDL role is to make sure that magic is felt.
Key Responsibilities: what you'll do
Consultative Leadership & Client Engagement:
Lead client interactions through the entire BOT program lifecycle, providing hands-on consulting and fostering a learning environment by guiding clients to take ownership early in the migration process of the operational programme.
Help mobilise and set up initiatives such as Operations Transformation Office (OTO - client’s internal change management team), Early Adopters and work closely with Kraken’s Tech Teams to enable a smooth transformation.
Establish strong relationships within the client’s Senior Leadership team, acting as a trusted advisor and helping to shape, influence and unblock strategic decisions.
Empower the client’s migration ‘Ambassadors’ to become champions of the model, ensuring the program’s long term adoption and accountability across the organisation.
Shape planning so it aligns with the client’s goals and aspirations.
Project Management:
Guide the delivery of Kraken programmes – from Leadership Development to Skills Based Learning – by defining clear programme milestones that keep teams and stakeholders on track and organised.
Partner tightly with internal Tech teams so operational and technical migrations run in lockstep, reducing friction and keeping delivery on track.
Drive continuous improvement and iteration, tailoring solutions based on client-specific needs.
Mentorship & Coaching:
Cultivate future leadership by mentoring and coaching the client’s OTO and internal teams, enabling them to be successful in a Kraken powered organisation.
Ensure that internal stakeholders, including the OTO team, are fully equipped to take over ownership of scaling the operational transformation, with formalised check-ins at agreed points. Support the creation of high performing teams, able to think, lead and problem solve and lead in keeping with agile, customer centric methodologies.
Analytical & Problem-Solving:
Utilise strong analytical skills to anticipate challenges, pre-empt pain points and intervene early on to course correct.
Leverage client and Kraken data to identify red flags, understand cause-and-effect relationships, and drive corrective actions to improve client outcomes.
Being able to correlate and articulate the connection between employee engagement and customer satisfaction, and how operational changes can impact cost to serve.
Cross-Functional Collaboration & Influence:
Collaborate with multiple teams and stakeholders both within Kraken and across client internal teams such as HR, Data, Marketing and Tech to provide clear guidance on program delivery and solutions while managing client expectations.
Collaborate across departments to ensure that Kraken’s core offering aligns with client expectations. Ensure that operations never become a blocker to continued migration.
Remain up to date with new features and products and ensure the client is trained and adopts new functionality.
Driving Organisational Change:
Lead cultural and operational transformations, embedding sustainable change within the client’s organisation, using Kraken’s Human Design approach.
Champion the Kraken Operating model, ensuring the client’s operational structure evolves in alignment with best practices for both immediate and long-term success.
Skills: what you'll have
Exceptional project management skills, with the ability to work across multiple clients and fast-paced timelines.
Strong analytical skills with the ability to interpret data, identify risks, and proactively implement solutions.
Proven influencing skills, with experience persuading senior leaders and driving adoption of new methodologies.
Deep technical understanding of Kraken's products and services, including migration processes and temporary solutions.
Demonstrating leadership practices and promoting professionalism in client interactions Excellent communication skills, both written and verbal, with the ability to explain complex concepts and principles to a varied audience.
Experience
Proven communication at all levels, able to leverage style at Exec level.
Exposure to outsourcing models (BPOs), understanding their drivers, challenges, and how to manage these relationships effectively.
Change management using agile methodologies.
Proven record of creating high performing teams, either internally within operations or externally with clients.
Other Requirements:
Ability to travel globally, with placement based on preference when possible, but flexibility required according to client needs.
You are based in and around Berlin and are willing to go to the office 2-3 times per week
Ability to work across multiple clients and markets, quickly adapting to varying client needs and environments/languages.
Highly driven to ‘make things happen’. Growth mindset demonstrated through all your work. Ability to speak persuasively and inspire energy, motivating both internal teams and external stakeholders including Direct Reports.
Comfortable navigating between operations and technical conversations, bridging gaps between business needs and technical solutions.
Expertise in driving programme ownership, from inception through to sustainable execution, ensuring clients are equipped to lead post-migration.
Fluent German & English is a prerequisite for this role
Please submit your resume in English 🇬🇧
This position involves travelling across different European countries 🚃
You may see this role listed as \"Client Enablement and Coaching Lead\". This is to help the right people find it. The actual job title is Client Delivery Lead.
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\n\n\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n\n \n\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n\n \n\nYou will play a key role in delivering Kraken's Human Design principles and Operating Model to transform our clients Operations, leading implementation through a hands-on, consultative approach. A strong understanding of Human Design principles and change management best practice is essential, as is the ability to influence leaders, navigate change with confidence and bring sharp project management and analytical skills.\n\n \n\nYou are responsible for guiding clients through the Kraken migration framework (BOT method), mentoring internal and external stakeholders, and ensuring operational success and long-term sustainability of the target operating model. \n\n \n\nWhile operations will be your core focus, you’ll also need a solid grasp of broader retail functions – how data, comms and marketing interact with operations to shape customer outcomes and influence the success of the new model. While the primary focus is the C&I function, you’ll also need B2C experience to effectively support clients across the portfolio.\n\n \n\nWhen executed well, these transformations can feel truly magical – across the whole organisation, and most importantly, our clients’ customers. The SCDL role is to make sure that magic is felt.\n\nKey Responsibilities: what you'll do\n\n - Consultative Leadership & Client Engagement:\n\n - Lead client interactions through the entire BOT program lifecycle, providing hands-on consulting and fostering a learning environment by guiding clients to take ownership early in the migration process of the operational programme.\n\n - Help mobilise and set up initiatives such as Operations Transformation Office (OTO - client’s internal change management team), Early Adopters and work closely with Kraken’s Tech Teams to enable a smooth transformation.\n\n - Establish strong relationships within the client’s Senior Leadership team, acting as a trusted advisor and helping to shape, influence and unblock strategic decisions.\n\n - Empower the client’s migration ‘Ambassadors’ to become champions of the model, ensuring the program’s long term adoption and accountability across the organisation.\n\n - Shape planning so it aligns with the client’s goals and aspirations.\n\n \n\nProject Management:\n\n - Guide the delivery of Kraken programmes – from Leadership Development to Skills Based Learning – by defining clear programme milestones that keep teams and stakeholders on track and organised.\n\n - Partner tightly with internal Tech teams so operational and technical migrations run in lockstep, reducing friction and keeping delivery on track.\n\n - Drive continuous improvement and iteration, tailoring solutions based on client-specific needs.\n\n \n\nMentorship & Coaching:\n\n - Cultivate future leadership by mentoring and coaching the client’s OTO and internal teams, enabling them to be successful in a Kraken powered organisation.\n\n - Ensure that internal stakeholders, including the OTO team, are fully equipped to take over ownership of scaling the operational transformation, with formalised check-ins at agreed points. Support the creation of high performing teams, able to think, lead and problem solve and lead in keeping with agile, customer centric methodologies.\n\n \n\nAnalytical & Problem-Solving:\n\n - Utilise strong analytical skills to anticipate challenges, pre-empt pain points and intervene early on to course correct.\n\n - Leverage client and Kraken data to identify red flags, understand cause-and-effect relationships, and drive corrective actions to improve client outcomes.\n\n - Being able to correlate and articulate the connection between employee engagement and customer satisfaction, and how operational changes can impact cost to serve.\n\n \n\nCross-Functional Collaboration & Influence:\n\n - Collaborate with multiple teams and stakeholders both within Kraken and across client internal teams such as HR, Data, Marketing and Tech to provide clear guidance on program delivery and solutions while managing client expectations.\n\n - Collaborate across departments to ensure that Kraken’s core offering aligns with client expectations. Ensure that operations never become a blocker to continued migration.\n\n - Remain up to date with new features and products and ensure the client is trained and adopts new functionality.\n\n \n\nDriving Organisational Change:\n\n - Lead cultural and operational transformations, embedding sustainable change within the client’s organisation, using Kraken’s Human Design approach.\n\n - Champion the Kraken Operating model, ensuring the client’s operational structure evolves in alignment with best practices for both immediate and long-term success.\n \n \n\nSkills: what you'll have\n\n - Exceptional project management skills, with the ability to work across multiple clients and fast-paced timelines.\n\n - Strong analytical skills with the ability to interpret data, identify risks, and proactively implement solutions.\n\n - Proven influencing skills, with experience persuading senior leaders and driving adoption of new methodologies.\n\n - Deep technical understanding of Kraken's products and services, including migration processes and temporary solutions.\n\n - Demonstrating leadership practices and promoting professionalism in client interactions Excellent communication skills, both written and verbal, with the ability to explain complex concepts and principles to a varied audience.\n\n \n\nExperience\n\n - Proven communication at all levels, able to leverage style at Exec level.\n\n - Exposure to outsourcing models (BPOs), understanding their drivers, challenges, and how to manage these relationships effectively.\n\n - Change management using agile methodologies.\n\n - Proven record of creating high performing teams, either internally within operations or externally with clients. \n\n \n\nOther Requirements:\n\n - Ability to travel globally, with placement based on preference when possible, but flexibility required according to client needs.\n\n - You are based in and around Berlin and are willing to go to the office 2-3 times per week\n\n - Ability to work across multiple clients and markets, quickly adapting to varying client needs and environments/languages.\n\n - Highly driven to ‘make things happen’. Growth mindset demonstrated through all your work. Ability to speak persuasively and inspire energy, motivating both internal teams and external stakeholders including Direct Reports.\n\n - Comfortable navigating between operations and technical conversations, bridging gaps between business needs and technical solutions.\n\n - Expertise in driving programme ownership, from inception through to sustainable execution, ensuring clients are equipped to lead post-migration.\n\n - Fluent German & English is a prerequisite for this role\n\n\n\nPlease submit your resume in English 🇬🇧\n\nThis position involves travelling across different European countries 🚃\n\nYou may see this role listed as \"Client Enablement and Coaching Lead\". This is to help the right people find it. The actual job title is Client Delivery Lead.\n\n \n\nKraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR https://www.welcometothejungle.com/en/companies/kraken/EN https://app.welcometothejungle.com/companies/kraken-tech?_gl=1*1nh9ctu*_gcl_aw*R0NMLjE3NDU5MzIyNTAuQ2owS0NRanc4Y0hBQmhDLUFSSXNBSm5ZMTJ5SHlSWldxeDM4NHRIanZOMWNmNEJxSzJkRnhNdnZBX3JMcUpkLVVSSEtRQjJlWERKNkNaVWFBaWlURUFMd193Y0I.*_gcl_au*MTQwNjI1NDA2Mi4xNzQ1MzM3MTcz#company-mission-section) to learn more about our teams and culture.\n\n \n\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n\n \n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. \n\n\n \n\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-noticeand (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.\n\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"da0b32d7-feb5-4145-9d03-c1d73ff6d9c0","title":"Client Enablement & Coaching Lead","department":"Delivery Tech","team":"Delivery Tech","employmentType":"FullTime","location":"Melbourne, Australia","secondaryLocations":[],"publishedAt":"2026-08-27T08:29:17.301+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Victoria","addressCountry":"Australia","addressLocality":"Melbourne"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/da0b32d7-feb5-4145-9d03-c1d73ff6d9c0","applyUrl":"https://jobs.ashbyhq.com/krakentech/da0b32d7-feb5-4145-9d03-c1d73ff6d9c0/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
You will play a key role in delivering Kraken's Human Design principles and Operating Model to transform our clients Operations, leading implementation through a hands-on, consultative approach. A strong understanding of Human Design principles and change management best practice is essential, as is the ability to influence leaders, navigate change with confidence and bring sharp project management and analytical skills.
You are responsible for guiding clients through the Kraken migration framework (BOT method), mentoring internal and external stakeholders, and ensuring operational success and long-term sustainability of the target operating model.
While operations will be your core focus, you’ll also need a solid grasp of broader retail functions – how data, comms and marketing interact with operations to shape customer outcomes and influence the success of the new model. While the primary focus is the C&I function, you’ll also need B2C experience to effectively support clients across the portfolio.
When executed well, these transformations can feel truly magical – across the whole organisation, and most importantly, our clients’ customers. The SCDL role is to make sure that magic is felt.
We are hiring one position at mid level, and one at senior.
Key Responsibilities: what you'll do
Consultative Leadership & Client Engagement:
Lead client interactions through the entire BOT program lifecycle, providing hands-on consulting and fostering a learning environment by guiding clients to take ownership early in the migration process of the operational programme.
Help mobilise and set up initiatives such as Operations Transformation Office (OTO - client’s internal change management team), Early Adopters and work closely with Kraken’s Tech Teams to enable a smooth transformation.
Establish strong relationships within the client’s Senior Leadership team, acting as a trusted advisor and helping to shape, influence and unblock strategic decisions.
Empower the client’s migration ‘Ambassadors’ to become champions of the model, ensuring the program’s long term adoption and accountability across the organisation.
Shape planning so it aligns with the client’s goals and aspirations.
Project Management:
Guide the delivery of Kraken programmes – from Leadership Development to Skills Based Learning – by defining clear programme milestones that keep teams and stakeholders on track and organised.
Partner tightly with internal Tech teams so operational and technical migrations run in lockstep, reducing friction and keeping delivery on track.
Drive continuous improvement and iteration, tailoring solutions based on client-specific needs.
Mentorship & Coaching:
Cultivate future leadership by mentoring and coaching the client’s OTO and internal teams, enabling them to be successful in a Kraken powered organisation.
Ensure that internal stakeholders, including the OTO team, are fully equipped to take over ownership of scaling the operational transformation, with formalised check-ins at agreed points. Support the creation of high performing teams, able to think, lead and problem solve and lead in keeping with agile, customer centric methodologies.
Analytical & Problem-Solving:
Utilise strong analytical skills to anticipate challenges, pre-empt pain points and intervene early on to course correct.
Leverage client and Kraken data to identify red flags, understand cause-and-effect relationships, and drive corrective actions to improve client outcomes.
Being able to correlate and articulate the connection between employee engagement and customer satisfaction, and how operational changes can impact cost to serve.
Cross-Functional Collaboration & Influence:
Collaborate with multiple teams and stakeholders both within Kraken and across client internal teams such as HR, Data, Marketing and Tech to provide clear guidance on program delivery and solutions while managing client expectations.
Collaborate across departments to ensure that Kraken’s core offering aligns with client expectations. Ensure that operations never become a blocker to continued migration.
Remain up to date with new features and products and ensure the client is trained and adopts new functionality.
Driving Organisational Change:
Lead cultural and operational transformations, embedding sustainable change within the client’s organisation, using Kraken’s Human Design approach.
Champion the Kraken Operating model, ensuring the client’s operational structure evolves in alignment with best practices for both immediate and long-term success.
Skills: what you'll have
Exceptional project management skills, with the ability to work across multiple clients and fast-paced timelines.
Strong analytical skills with the ability to interpret data, identify risks, and proactively implement solutions.
Proven influencing skills, with experience persuading senior leaders and driving adoption of new methodologies.
Deep technical understanding of Kraken's products and services, including migration processes and temporary solutions.
Demonstrating leadership practices and promoting professionalism in client interactions Excellent communication skills, both written and verbal, with the ability to explain complex concepts and principles to a varied audience.
Experience
Proven communication at all levels, able to leverage style at Exec level.
Exposure to outsourcing models (BPOs), understanding their drivers, challenges, and how to manage these relationships effectively.
Change management using agile methodologies.
Proven record of creating high performing teams, either internally within operations or externally with clients.
Other Requirements:
Ability to travel globally, with placement based on preference when possible, but flexibility required according to client needs.
Ability to work across multiple clients and markets, quickly adapting to varying client needs and environments/languages.
Highly driven to ‘make things happen’. Growth mindset demonstrated through all your work. Ability to speak persuasively and inspire energy, motivating both internal teams and external stakeholders including Direct Reports.
Comfortable navigating between operations and technical conversations, bridging gaps between business needs and technical solutions.
Expertise in driving programme ownership, from inception through to sustainable execution, ensuring clients are equipped to lead post-migration.
This position involves travelling to New Zealand and Asia.
You may see this role listed as \"Client Enablement and Coaching Lead\". This is to help the right people find it. The actual job title is Client Delivery Lead.
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n\n \n\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n\n \n\nYou will play a key role in delivering Kraken's Human Design principles and Operating Model to transform our clients Operations, leading implementation through a hands-on, consultative approach. A strong understanding of Human Design principles and change management best practice is essential, as is the ability to influence leaders, navigate change with confidence and bring sharp project management and analytical skills.\n\n \n\nYou are responsible for guiding clients through the Kraken migration framework (BOT method), mentoring internal and external stakeholders, and ensuring operational success and long-term sustainability of the target operating model. \n\n \n\nWhile operations will be your core focus, you’ll also need a solid grasp of broader retail functions – how data, comms and marketing interact with operations to shape customer outcomes and influence the success of the new model. While the primary focus is the C&I function, you’ll also need B2C experience to effectively support clients across the portfolio.\n\n \n\nWhen executed well, these transformations can feel truly magical – across the whole organisation, and most importantly, our clients’ customers. The SCDL role is to make sure that magic is felt.\n\nWe are hiring one position at mid level, and one at senior. \n\nKey Responsibilities: what you'll do\n\n - Consultative Leadership & Client Engagement:\n\n - Lead client interactions through the entire BOT program lifecycle, providing hands-on consulting and fostering a learning environment by guiding clients to take ownership early in the migration process of the operational programme.\n\n - Help mobilise and set up initiatives such as Operations Transformation Office (OTO - client’s internal change management team), Early Adopters and work closely with Kraken’s Tech Teams to enable a smooth transformation.\n\n - Establish strong relationships within the client’s Senior Leadership team, acting as a trusted advisor and helping to shape, influence and unblock strategic decisions.\n\n - Empower the client’s migration ‘Ambassadors’ to become champions of the model, ensuring the program’s long term adoption and accountability across the organisation.\n\n - Shape planning so it aligns with the client’s goals and aspirations.\n\n \n\nProject Management:\n\n - Guide the delivery of Kraken programmes – from Leadership Development to Skills Based Learning – by defining clear programme milestones that keep teams and stakeholders on track and organised.\n\n - Partner tightly with internal Tech teams so operational and technical migrations run in lockstep, reducing friction and keeping delivery on track.\n\n - Drive continuous improvement and iteration, tailoring solutions based on client-specific needs.\n\n \n\nMentorship & Coaching:\n\n - Cultivate future leadership by mentoring and coaching the client’s OTO and internal teams, enabling them to be successful in a Kraken powered organisation.\n\n - Ensure that internal stakeholders, including the OTO team, are fully equipped to take over ownership of scaling the operational transformation, with formalised check-ins at agreed points. Support the creation of high performing teams, able to think, lead and problem solve and lead in keeping with agile, customer centric methodologies.\n\n \n\nAnalytical & Problem-Solving:\n\n - Utilise strong analytical skills to anticipate challenges, pre-empt pain points and intervene early on to course correct.\n\n - Leverage client and Kraken data to identify red flags, understand cause-and-effect relationships, and drive corrective actions to improve client outcomes.\n\n - Being able to correlate and articulate the connection between employee engagement and customer satisfaction, and how operational changes can impact cost to serve.\n\n \n\nCross-Functional Collaboration & Influence:\n\n - Collaborate with multiple teams and stakeholders both within Kraken and across client internal teams such as HR, Data, Marketing and Tech to provide clear guidance on program delivery and solutions while managing client expectations.\n\n - Collaborate across departments to ensure that Kraken’s core offering aligns with client expectations. Ensure that operations never become a blocker to continued migration.\n\n - Remain up to date with new features and products and ensure the client is trained and adopts new functionality.\n\n \n\nDriving Organisational Change:\n\n - Lead cultural and operational transformations, embedding sustainable change within the client’s organisation, using Kraken’s Human Design approach.\n\n - Champion the Kraken Operating model, ensuring the client’s operational structure evolves in alignment with best practices for both immediate and long-term success.\n \n \n\nSkills: what you'll have\n\n - Exceptional project management skills, with the ability to work across multiple clients and fast-paced timelines.\n\n - Strong analytical skills with the ability to interpret data, identify risks, and proactively implement solutions.\n\n - Proven influencing skills, with experience persuading senior leaders and driving adoption of new methodologies.\n\n - Deep technical understanding of Kraken's products and services, including migration processes and temporary solutions.\n\n - Demonstrating leadership practices and promoting professionalism in client interactions Excellent communication skills, both written and verbal, with the ability to explain complex concepts and principles to a varied audience.\n\n \n\nExperience\n\n - Proven communication at all levels, able to leverage style at Exec level.\n\n - Exposure to outsourcing models (BPOs), understanding their drivers, challenges, and how to manage these relationships effectively.\n\n - Change management using agile methodologies.\n\n - Proven record of creating high performing teams, either internally within operations or externally with clients. \n\n \n\nOther Requirements:\n\n - Ability to travel globally, with placement based on preference when possible, but flexibility required according to client needs.\n\n - Ability to work across multiple clients and markets, quickly adapting to varying client needs and environments/languages.\n\n - Highly driven to ‘make things happen’. Growth mindset demonstrated through all your work. Ability to speak persuasively and inspire energy, motivating both internal teams and external stakeholders including Direct Reports.\n\n - Comfortable navigating between operations and technical conversations, bridging gaps between business needs and technical solutions.\n\n - Expertise in driving programme ownership, from inception through to sustainable execution, ensuring clients are equipped to lead post-migration.\n\nThis position involves travelling to New Zealand and Asia.\n\nYou may see this role listed as \"Client Enablement and Coaching Lead\". This is to help the right people find it. The actual job title is Client Delivery Lead.\n\n \n\nKraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR https://www.welcometothejungle.com/en/companies/kraken/EN https://app.welcometothejungle.com/companies/kraken-tech?_gl=1*1nh9ctu*_gcl_aw*R0NMLjE3NDU5MzIyNTAuQ2owS0NRanc4Y0hBQmhDLUFSSXNBSm5ZMTJ5SHlSWldxeDM4NHRIanZOMWNmNEJxSzJkRnhNdnZBX3JMcUpkLVVSSEtRQjJlWERKNkNaVWFBaWlURUFMd193Y0I.*_gcl_au*MTQwNjI1NDA2Mi4xNzQ1MzM3MTcz#company-mission-section) to learn more about our teams and culture.\n\n \n\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n\n \n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. \n\n \n\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-noticeand (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"39f3c25d-d982-49c5-9704-f3dc8458c0fd","title":"Data Platform Engineer I","department":"Tech Development","team":"Platform","employmentType":"FullTime","location":"London, UK","secondaryLocations":[{"location":"Manchester, UK","address":{"postalAddress":{"streetAddress":"","addressCountry":"United Kingdom","addressLocality":"Manchester"}}}],"publishedAt":"2026-11-06T17:19:58.852+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/39f3c25d-d982-49c5-9704-f3dc8458c0fd","applyUrl":"https://jobs.ashbyhq.com/krakentech/39f3c25d-d982-49c5-9704-f3dc8458c0fd/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
At Kraken we’re looking to revolutionise the energy system to make power cheaper, greener and better for people around the world. Our tech platform is already licensed to support 60 million customer accounts in 17 countries, and we aim to serve 100 million globally by 2027.
Our technology team has grown extremely quickly as a result. With this rapid growth, we are looking for Platform Engineers to join our team.
The data platform team works across the whole customer domain, handling everything from natural language understanding of our customer communications to processing billions of smart meter readings every day to support clients in creating customised and market leading smart energy tariffs.
As the volume, scope, and geographical range of our data offerings rapidly expand, we're looking for an experienced Platform Engineer to join the team to help us build and maintain our platform, pipelines and data sources.
We're passionate about building great technology to change the way customers use, and think about, energy for the good of the planet. This is a fantastic opportunity to work with us on data problems that genuinely move us closer to Net Zero, and support the energy transition.
We employ software engineering best practices to design, test, and deploy our data platform and services.
What you'll have...
First and foremost, we want our Platform Engineers to have a passion for writing high quality code and building lean processes. It would be helpful to have experience/expertise/knowledge in the following (in rough priority order):
AWS
Terraform/OpenTofu IAC
Postgres
CDC systems
Kubernetes (EKS)
Python
Docker
An interest or experience in data/network security would be a nice-to-have
Datadog / Grafana / Prometheus
Data related products (Airflow, Jupyter, Spark, dbt etc)
The projects will be varied and we’re looking for someone who can work autonomously and proactively to scope problems and solve and deliver pragmatic solutions
Our Stack...
Python as our main programming language
Terraform for our infrastructure definition
Kubernetes for data services and task orchestration
Argo CD for application deployments
Airflow purely for job scheduling and tracking
CircleCI for continuous deployment
Parquet and Delta file formats on S3 for data lake storage
Postgres / Aurora for our relational databases
Spark for data processing
dbt for data modelling
SparkSQL for analytics
Streamlit for data applications
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\nAt Kraken we’re looking to revolutionise the energy system to make power cheaper, greener and better for people around the world. Our tech platform is already licensed to support 60 million customer accounts in 17 countries, and we aim to serve 100 million globally by 2027.\n\n\n\nOur technology team has grown extremely quickly as a result. With this rapid growth, we are looking for Platform Engineers to join our team.\n\n\nThe data platform team works across the whole customer domain, handling everything from natural language understanding of our customer communications to processing billions of smart meter readings every day to support clients in creating customised and market leading smart energy tariffs.\n\nAs the volume, scope, and geographical range of our data offerings rapidly expand, we're looking for an experienced Platform Engineer to join the team to help us build and maintain our platform, pipelines and data sources.\n\n\nWe're passionate about building great technology to change the way customers use, and think about, energy for the good of the planet. This is a fantastic opportunity to work with us on data problems that genuinely move us closer to Net Zero, and support the energy transition.\n\n\nWe employ software engineering best practices to design, test, and deploy our data platform and services.\n\n \n\nWhat you'll have...\n\n - First and foremost, we want our Platform Engineers to have a passion for writing high quality code and building lean processes. It would be helpful to have experience/expertise/knowledge in the following (in rough priority order):\n\n - AWS\n\n - Terraform/OpenTofu IAC\n\n - Postgres\n\n - CDC systems\n\n Kubernetes (EKS)\n\n - Python\n\n - Docker\n\n - An interest or experience in data/network security would be a nice-to-have\n\n - Datadog / Grafana / Prometheus\n\n - Data related products (Airflow, Jupyter, Spark, dbt etc)\n\n - The projects will be varied and we’re looking for someone who can work autonomously and proactively to scope problems and solve and deliver pragmatic solutions\n\nOur Stack...\n\n - Python as our main programming language\n\n - Terraform for our infrastructure definition\n\n - Kubernetes for data services and task orchestration\n\n - Argo CD for application deployments\n\n - Airflow purely for job scheduling and tracking\n\n - CircleCI for continuous deployment\n\n - Parquet and Delta file formats on S3 for data lake storage\n\n - Postgres / Aurora for our relational databases\n\n - Spark for data processing\n\n - dbt for data modelling\n\n - SparkSQL for analytics\n\n - Streamlit for data applications\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"abd8dd23-88c7-4d25-8ab9-7d9f9033112c","title":"Head of Engineering - Optimisation & Control","department":"Tech Development","team":"Flex","employmentType":"FullTime","location":"London, UK","secondaryLocations":[{"location":"Manchester, UK","address":{"postalAddress":{"streetAddress":"","addressCountry":"United Kingdom","addressLocality":"Manchester"}}}],"publishedAt":"2026-10-05T09:47:00.154+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/abd8dd23-88c7-4d25-8ab9-7d9f9033112c","applyUrl":"https://jobs.ashbyhq.com/krakentech/abd8dd23-88c7-4d25-8ab9-7d9f9033112c/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
🏡 Where you'll fit in:
KrakenFlex is the flexibility arm of the Kraken group, built to put a big green dent in global carbon emissions by rewriting how electricity grids operate. We stabilize the grid and help renewables come online much faster by managing the second-by-second balance of clean power. Right now, our platform connects nearly one million assets worldwide, putting over 6GW of live load under our direct control.
Behind the scenes, that means handling massive technical scale: solving complex optimization problems in real time and processing 15 billion data readings a day from the latest green technologies, ensuring the grid stays reliable without relying on old fossil-fuel backup plants.
The next phase of our journey involves monumental growth. Currently operational across multiple countries, we are poised for further global expansion, scaling our asset base and tackling unique grid challenges in new territories. Our mission is to integrate an increasingly diverse array of green flexibility assets while ensuring our market-leading platform remains exceptionally stable and performant.
What is Optimisation in Flex?
The Optimisation chapter is the mathematical and algorithmic engine of the KrakenFlex platform. While other chapters manage physical asset connectivity or ingest market signals, this domain is responsible for the intelligence that decides exactly what every asset should do, second by second, to maximise both grid stability and financial returns.
The teams within this chapter build and maintain the real-time dispatch engines, predictive forecasting models, and algorithmic solvers that handle massive multi-asset portfolios. This involves translating complex market rules, physical asset constraints (like battery degradation curves, state-of-charge limits, and ramp rates), and fluctuating price signals into optimised execution strategies.
The defining challenge for this chapter is scaling computational performance alongside our rapid asset growth. Running complex, multi-variable mathematical models in tight real-time windows requires immense efficiency. The core tension lies in balancing the demand from data science and quantitative engineering to introduce increasingly sophisticated models with the strict platform requirement for absolute reliability, low latency, and cost-effective cloud compute.
Ultimately, this chapter must move away from bespoke optimisation routines tailored to individual markets or asset types. Your goal is to architect a highly performant, modular optimisation core that uses standard abstract layers, allowing us to roll out new algorithms or expand into new global territories without rewriting the underlying engine.
🚀 What you’ll own:
The Flex platform is built on autonomous Chapters, which are collections of specialists focused on delivering a core service or business outcome, defined by the unchanging nature of the energy business (independent of technology, hardware, or regional differences). A Head of Engineering leading a Chapter is a senior leadership role combining strong product thinking, engineering judgement, operational awareness, and people leadership. They manage managers and senior individual contributors, helping teams own their product surfaces, make sound trade-offs, and deliver reliably.
This role requires influencing beyond its formal remit, spotting cross-team patterns, clarifying ownership and decision-making, and driving initiatives to turn recurring issues into visible actions with owners, dates, and measures of success. Ultimately, they maintain the technical vision for their specific area, ensuring services are appropriately owned, maintained, and aligned with Flex's sustainable growth.
Managing the leads.
Maintaining the technical vision for a given area.
The overall team architecture
Ensuring the services in that area are owned and maintained appropriately.
Ensuring that product features are built in a way that scales, is cost-effective, and is in line with the vision for a product area.
Ensuring the appropriate level of quality and resilience, with a specific focus on reducing system incidents and improving stability.
Ensuring appropriate tech debt is prioritised to support sustainable delivery.
Potentially managing a squad (team) as well.
🧠 What you’ll bring to the party:
You’ll be a strong fit if you have experience leading engineering teams across multiple squads, teams or product areas in a complex product environment.
A collaborative product and engineering mindset: you care about customer outcomes, product strategy, technical quality and the people needed to make the work real.
Strong judgement in ambiguity: you can separate urgent from important, make trade-offs explicit and help teams move without pretending all uncertainty has disappeared.
A track record of influencing beyond your reporting line and team, building trust with senior stakeholders and helping teams reach decisions when ownership is shared.
A bias for action and improvement: when you see a recurring issue, you turn it into the smallest useful action that starts making the system better.
Reliability in driving initiatives: people can trust that when you take ownership, the work keeps moving, dependencies are managed and decisions are followed through.
Strong people leadership practice, including coaching, direct feedback, performance management, delegation, psychological safety and development of future leaders.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\n\n\n🏡 Where you'll fit in:\nKrakenFlex is the flexibility arm of the Kraken group, built to put a big green dent in global carbon emissions by rewriting how electricity grids operate. We stabilize the grid and help renewables come online much faster by managing the second-by-second balance of clean power. Right now, our platform connects nearly one million assets worldwide, putting over 6GW of live load under our direct control.\n\nBehind the scenes, that means handling massive technical scale: solving complex optimization problems in real time and processing 15 billion data readings a day from the latest green technologies, ensuring the grid stays reliable without relying on old fossil-fuel backup plants.\n\nThe next phase of our journey involves monumental growth. Currently operational across multiple countries, we are poised for further global expansion, scaling our asset base and tackling unique grid challenges in new territories. Our mission is to integrate an increasingly diverse array of green flexibility assets while ensuring our market-leading platform remains exceptionally stable and performant.\n\nWhat is Optimisation in Flex?\nThe Optimisation chapter is the mathematical and algorithmic engine of the KrakenFlex platform. While other chapters manage physical asset connectivity or ingest market signals, this domain is responsible for the intelligence that decides exactly what every asset should do, second by second, to maximise both grid stability and financial returns.\n\nThe teams within this chapter build and maintain the real-time dispatch engines, predictive forecasting models, and algorithmic solvers that handle massive multi-asset portfolios. This involves translating complex market rules, physical asset constraints (like battery degradation curves, state-of-charge limits, and ramp rates), and fluctuating price signals into optimised execution strategies.\n\nThe defining challenge for this chapter is scaling computational performance alongside our rapid asset growth. Running complex, multi-variable mathematical models in tight real-time windows requires immense efficiency. The core tension lies in balancing the demand from data science and quantitative engineering to introduce increasingly sophisticated models with the strict platform requirement for absolute reliability, low latency, and cost-effective cloud compute.\n\nUltimately, this chapter must move away from bespoke optimisation routines tailored to individual markets or asset types. Your goal is to architect a highly performant, modular optimisation core that uses standard abstract layers, allowing us to roll out new algorithms or expand into new global territories without rewriting the underlying engine.\n\n\n\n\n🚀 What you’ll own:\nThe Flex platform is built on autonomous Chapters, which are collections of specialists focused on delivering a core service or business outcome, defined by the unchanging nature of the energy business (independent of technology, hardware, or regional differences). A Head of Engineering leading a Chapter is a senior leadership role combining strong product thinking, engineering judgement, operational awareness, and people leadership. They manage managers and senior individual contributors, helping teams own their product surfaces, make sound trade-offs, and deliver reliably.\n\nThis role requires influencing beyond its formal remit, spotting cross-team patterns, clarifying ownership and decision-making, and driving initiatives to turn recurring issues into visible actions with owners, dates, and measures of success. Ultimately, they maintain the technical vision for their specific area, ensuring services are appropriately owned, maintained, and aligned with Flex's sustainable growth.\n\n\n - Managing the leads.\n\n - Maintaining the technical vision for a given area.\n\n - The overall team architecture\n\n - Ensuring the services in that area are owned and maintained appropriately.\n\n - Ensuring that product features are built in a way that scales, is cost-effective, and is in line with the vision for a product area.\n\n - Ensuring the appropriate level of quality and resilience, with a specific focus on reducing system incidents and improving stability.\n\n - Ensuring appropriate tech debt is prioritised to support sustainable delivery.\n\n - Potentially managing a squad (team) as well.\n \n\n\n\n🧠 What you’ll bring to the party:\nYou’ll be a strong fit if you have experience leading engineering teams across multiple squads, teams or product areas in a complex product environment.\n\n - A collaborative product and engineering mindset: you care about customer outcomes, product strategy, technical quality and the people needed to make the work real.\n\n - Strong judgement in ambiguity: you can separate urgent from important, make trade-offs explicit and help teams move without pretending all uncertainty has disappeared.\n\n - A track record of influencing beyond your reporting line and team, building trust with senior stakeholders and helping teams reach decisions when ownership is shared.\n\n - A bias for action and improvement: when you see a recurring issue, you turn it into the smallest useful action that starts making the system better.\n\n - Reliability in driving initiatives: people can trust that when you take ownership, the work keeps moving, dependencies are managed and decisions are followed through.\n\n - Strong people leadership practice, including coaching, direct feedback, performance management, delegation, psychological safety and development of future leaders.\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"a8372166-a881-4e41-8c9c-d4489216ed9a","title":"Client Delivery Lead - Ops","department":"Delivery Operations","team":"Delivery Operations","employmentType":"FullTime","location":"New York","secondaryLocations":[],"publishedAt":"2026-09-03T14:33:48.651+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"USA","addressLocality":"New York City"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/a8372166-a881-4e41-8c9c-d4489216ed9a","applyUrl":"https://jobs.ashbyhq.com/krakentech/a8372166-a881-4e41-8c9c-d4489216ed9a/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
Kraken is looking for a Client Delivery Lead to help transform how some of North America’s largest utilities operate. Sitting within our Human & Organizational Design Practice, this is a hands-on client leadership role focused on turning ambitious transformation strategies into new ways of working that actually stick.
You’ll work closely with utility leaders and frontline teams during periods of significant change, helping redesign operational processes, build capability, and embed the behaviors needed to get the most from Kraken’s technology. This isn’t traditional consulting: you’ll be on the ground with clients, navigating ambiguity, challenging established thinking, and helping people through complex change.
We’re looking for someone who understands North American utility operations and combines strong client instincts with high emotional intelligence, creativity, and a bias toward action. Consulting experience is valuable, but you’ll need to be someone who rolls up their sleeves rather than simply advising from the sidelines.
It’s an opportunity to have a tangible impact on how utilities operate, how their people experience change, and ultimately how they serve millions of customers. Significant North American travel is expected.
Where you'll fit in:
Kraken's Human and Organizational (H&O) Design Practice exists to help utilities realize the full value of transformation — designing organizations and enabling people to thrive through change. Structured around three disciplines — Organizational Design (OD), Human Design (HD), and Client Delivery Leadership (CDL) — the Practice is building a global blueprint for the Utility of the Future: a repeatable model that reduces cost-to-serve, increases decision velocity, and strengthens alignment across every client we serve.
As a CDL, you are the primary bridge between Kraken's global H&O vision and the day-to-day reality of client transformation in North America. You'll coach utility leaders, stand up and embed operational processes, build client capability, and model the behaviors that make change stick. Guided by simplicity, customer benefit, and efficiency, members of the Kraken H&O team are role models for what great looks like. If you believe in the power of well-designed organizations and great people to reshape an industry, this is the right place for you.
🚀 What you'll own:
Your day to day will vary, but here's some insight into the types of things you'll be responsible for:
Client Leadership & Transformation
Champion the Kraken H&O model — be the proof point that it works, and communicate best practices and operating principles to clients with confidence.
Lead the human and organizational workstream within client implementations, partnering with OD and HD Leads to deliver a coherent transformation experience.
Coach and mentor client leaders 1:1, acting as a trusted advisor during periods of significant change and pushing people to the next level of performance.
Support clients in transforming their recruitment and talent practices, leading by example with a lens on reducing bias and championing diversity.
Program Delivery
Design and stand up key operational processes — including workforce scheduling, Skills Academy, and functional workflows tailored to North American utilities.
Deliver high-level leadership development programs — including Influential Management, Assertive Communication, and Principled Decision-Making.
Produce clear facilitation materials, training content, and slide decks that teach and inspire from frontline teams to senior directors.
Analyze performance data and use Excel/Google Sheets to generate insights that drive client decision-making.
Stakeholder Engagement
Communicate and influence effectively, flexing your approach to help resistant stakeholders feel safe, excited, and committed to change.
Articulate Kraken's H&O value narrative with confidence — explaining not just what we do, but why it matters for people, performance, and the energy transition.
Build and maintain trust-based relationships with senior client stakeholders across North American utilities.
Practice Contribution
Actively contribute to the global H&O Practice — sharing North American insights, co-developing content, and helping evolve the Practice's toolkit.
🧠 What you'll bring to the party:
Fluent English (written and spoken).
Demonstrable experience working within or alongside North American energy utilities
Understanding of utility operations, including customer operations, workforce management, and operational performance.
Ability to understand what success looks like for a client and to hold that picture through ambiguity and change.
A flair for influencing and a natural ability to help clients see and commit to new ways of working.
Proven experience building trust-based relationships with senior client stakeholders.
Comfort working within a globally distributed team and contributing to a shared practice.
Based in or able to work from the New York office; frequent travel across North America required.
Right to live and work in the United States.
Why you'll love it here:
Great medical, dental, and vision insurance options including FSAs.
Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.
401(k) plan with employer match.
Parental leave. Biological, adoptive and foster parents are all eligible.
Pre-tax commuter benefits.
Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.
Equity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.
Modern office or co-working spaces depending on location.
The salary range for this senior role in NYC ranges on average from $70,000-$140,000 depending on relevant experience, role alignment, and technical/client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\nKraken is looking for a Client Delivery Lead to help transform how some of North America’s largest utilities operate. Sitting within our Human & Organizational Design Practice, this is a hands-on client leadership role focused on turning ambitious transformation strategies into new ways of working that actually stick.\n\nYou’ll work closely with utility leaders and frontline teams during periods of significant change, helping redesign operational processes, build capability, and embed the behaviors needed to get the most from Kraken’s technology. This isn’t traditional consulting: you’ll be on the ground with clients, navigating ambiguity, challenging established thinking, and helping people through complex change.\n\nWe’re looking for someone who understands North American utility operations and combines strong client instincts with high emotional intelligence, creativity, and a bias toward action. Consulting experience is valuable, but you’ll need to be someone who rolls up their sleeves rather than simply advising from the sidelines.\n\nIt’s an opportunity to have a tangible impact on how utilities operate, how their people experience change, and ultimately how they serve millions of customers. Significant North American travel is expected.\n\n\n\nWhere you'll fit in:\n\nKraken's Human and Organizational (H&O) Design Practice exists to help utilities realize the full value of transformation — designing organizations and enabling people to thrive through change. Structured around three disciplines — Organizational Design (OD), Human Design (HD), and Client Delivery Leadership (CDL) — the Practice is building a global blueprint for the Utility of the Future: a repeatable model that reduces cost-to-serve, increases decision velocity, and strengthens alignment across every client we serve.\n\nAs a CDL, you are the primary bridge between Kraken's global H&O vision and the day-to-day reality of client transformation in North America. You'll coach utility leaders, stand up and embed operational processes, build client capability, and model the behaviors that make change stick. Guided by simplicity, customer benefit, and efficiency, members of the Kraken H&O team are role models for what great looks like. If you believe in the power of well-designed organizations and great people to reshape an industry, this is the right place for you.\n\n\n\n🚀 What you'll own:\n\n - Your day to day will vary, but here's some insight into the types of things you'll be responsible for:\n \n Client Leadership & Transformation\n \n - Champion the Kraken H&O model — be the proof point that it works, and communicate best practices and operating principles to clients with confidence.\n \n - Lead the human and organizational workstream within client implementations, partnering with OD and HD Leads to deliver a coherent transformation experience.\n \n - Coach and mentor client leaders 1:1, acting as a trusted advisor during periods of significant change and pushing people to the next level of performance.\n \n - Support clients in transforming their recruitment and talent practices, leading by example with a lens on reducing bias and championing diversity.\n \n Program Delivery\n \n - Design and stand up key operational processes — including workforce scheduling, Skills Academy, and functional workflows tailored to North American utilities.\n \n - Deliver high-level leadership development programs — including Influential Management, Assertive Communication, and Principled Decision-Making.\n \n - Produce clear facilitation materials, training content, and slide decks that teach and inspire from frontline teams to senior directors.\n \n - Analyze performance data and use Excel/Google Sheets to generate insights that drive client decision-making.\n \n Stakeholder Engagement\n \n - Communicate and influence effectively, flexing your approach to help resistant stakeholders feel safe, excited, and committed to change.\n \n - Articulate Kraken's H&O value narrative with confidence — explaining not just what we do, but why it matters for people, performance, and the energy transition.\n \n - Build and maintain trust-based relationships with senior client stakeholders across North American utilities.\n \n Practice Contribution\n \n - Actively contribute to the global H&O Practice — sharing North American insights, co-developing content, and helping evolve the Practice's toolkit.\n\n\n\n🧠 What you'll bring to the party:\n\n - Fluent English (written and spoken).\n\n - Demonstrable experience working within or alongside North American energy utilities\n\n - Understanding of utility operations, including customer operations, workforce management, and operational performance.\n\n - Ability to understand what success looks like for a client and to hold that picture through ambiguity and change.\n\n - A flair for influencing and a natural ability to help clients see and commit to new ways of working.\n\n - Proven experience building trust-based relationships with senior client stakeholders.\n\n - Comfort working within a globally distributed team and contributing to a shared practice.\n\n - Based in or able to work from the New York office; frequent travel across North America required.\n\n - Right to live and work in the United States.\n\n\n\nWhy you'll love it here:\n\n - Great medical, dental, and vision insurance options including FSAs.\n\n - Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.\n\n - 401(k) plan with employer match.\n\n - Parental leave. Biological, adoptive and foster parents are all eligible.\n\n - Pre-tax commuter benefits.\n\n - Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.\n\n - Equity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.\n\n - Modern office or co-working spaces depending on location.\n\n - The salary range for this senior role in NYC ranges on average from $70,000-$140,000 depending on relevant experience, role alignment, and technical/client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context.\n\n\n\n\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"7d4d0502-3f01-4aaf-b56d-917a67b96da4","title":"Forward Deployed Engineer (Client Solutions)","department":"Delivery Tech","team":"Delivery Tech","employmentType":"FullTime","location":"New York","secondaryLocations":[],"publishedAt":"2026-11-06T17:40:39.586+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"USA","addressLocality":"New York City"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/7d4d0502-3f01-4aaf-b56d-917a67b96da4","applyUrl":"https://jobs.ashbyhq.com/krakentech/7d4d0502-3f01-4aaf-b56d-917a67b96da4/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
🏡 Where you'll fit in:
Work directly with clients. Seek to understand. Be an expert on our platform. Know where to configure vs build to close a gap. Own the build and delivery of the outcome. See it through from end to end.
We’re building a small team in New York to close the gap between the needs of our clients and delivering their needs.
This is a hands-on engineering role, not a coordination role. You’ll have the ownership and responsibilities of a software engineer, alongside ownership of a client relationship. You have the ability to work confidently with clients and guide them through unfamiliar territory. That means leading discovery sessions, asking open questions and seeking to understand. You will build a deep platform knowledge in order to make sound technical decisions, build and ship those solutions, triage and fix issues and following through to make sure it delivered the outcome the client needed. You own this from end to end.
Expect a high pace environment, evolving approaches and problems without solutions. We’re looking for people who enjoy ambiguity and making progress in that environment.
🚀 What you’ll own:
Build client relationships. You will understand how clients actually work, working directly with operational teams and stakeholders to uncover friction, question assumptions and distinguish symptoms from root causes.
Lead the client conversation. Build trust, demonstrate ideas early and challenge requests constructively. Help clients adopt Kraken’s capabilities and ways of working, recognising when changing a process is a better answer than building custom software.
Turn unclear problems into buildable solutions. Investigate workflows, systems and data. Develop options, explain trade-offs and establish a practical path forward.
Build and ship. Start with Kraken’s existing capabilities and configuration, and design, implement, test and release production software where changes are needed. Build solutions that fit the platform rather than create unnecessary client-specific complexity.
Work agent-first. Use agents as a core part of investigation, development and testing. Give them useful context, direct their work and critically assess the results. You remain accountable for what ships.
Own the outcome beyond deployment. Make sure the solution works in practice, support adoption and verify that it addresses the original problem.
Work across Kraken. Partner with client engineering, delivery and product teams to decide whether a problem is best addressed through existing capabilities, a targeted change or the broader product roadmap. Bring in specialist expertise and balance immediate client needs with the long-term direction of the platform.
Extend the impact. Recognise when a solution can benefit other clients, and help turn successful approaches into reusable capabilities and ways of working.
🧠 What you’ll bring to the party:
Strong software engineering experience. You’ve independently delivered and maintained production software, and can navigate unfamiliar codebases, review changes and make sound technical decisions.
Demonstrated client-facing skills. You’ve worked directly with clients, led discovery or solution discussions, and explained technical choices to both engineering and non-technical audiences.
Practical problem-solving ability. You can take a messy operational problem, investigate what matters and build an effective solution without waiting for a complete specification.
An agent-first approach to building. You can use coding agents and AI-enabled tools effectively while applying your own engineering judgement to their outputs.
Ownership and follow-through. You take responsibility for whether your work solves the problem, not just whether the code is merged.
Comfort with ambiguity and pace. You make progress with incomplete information, test assumptions early and know when to move quickly or investigate further.
A collaborative engineering mindset. You work constructively with existing teams and build solutions others can understand, operate and maintain.
Patience and an ability to explain complex things in a simple way.
The focus of this team
Its focus is significant operational problems where investigation, inventive thinking and hands-on engineering can unlock meaningful improvements. You may work across different workstreams as priorities evolve. Owning the solution does not mean doing everything yourself, but it does mean staying accountable through to a working result.
Bonus points:
We'd be particularly excited if you bring one or more of the following:
Experience in energy, utilities, or billing and switching in regulated markets.
Experience with incident response or on-call for production systems.
A prior forward deployed engineer or customer-facing engineering role.
A track record of building internal tools or integrations that teams adopted.
Evidence of cutting handoffs or rework in a delivery process.
⭐️ Why you'll love it here:
Great medical, dental, and vision insurance options including FSAs.
Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.
401(k) plan with employer match.
Parental leave. Biological, adoptive and foster parents are all eligible.
Pre-tax commuter benefits.
Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.
Equity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.
Modern office or co-working spaces depending on location.
The salary range for this role in NYC ranges on average from $140,000-$220,000 depending on relevant experience, role alignment, and technical/client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\n🏡 Where you'll fit in:\n\nWork directly with clients. Seek to understand. Be an expert on our platform. Know where to configure vs build to close a gap. Own the build and delivery of the outcome. See it through from end to end.\n\nWe’re building a small team in New York to close the gap between the needs of our clients and delivering their needs.\n\nThis is a hands-on engineering role, not a coordination role. You’ll have the ownership and responsibilities of a software engineer, alongside ownership of a client relationship. You have the ability to work confidently with clients and guide them through unfamiliar territory. That means leading discovery sessions, asking open questions and seeking to understand. You will build a deep platform knowledge in order to make sound technical decisions, build and ship those solutions, triage and fix issues and following through to make sure it delivered the outcome the client needed. You own this from end to end.\n\nExpect a high pace environment, evolving approaches and problems without solutions. We’re looking for people who enjoy ambiguity and making progress in that environment.\n\n\n\n🚀 What you’ll own:\n\n - Build client relationships. You will understand how clients actually work, working directly with operational teams and stakeholders to uncover friction, question assumptions and distinguish symptoms from root causes.\n\n - Lead the client conversation. Build trust, demonstrate ideas early and challenge requests constructively. Help clients adopt Kraken’s capabilities and ways of working, recognising when changing a process is a better answer than building custom software.\n\n - Turn unclear problems into buildable solutions. Investigate workflows, systems and data. Develop options, explain trade-offs and establish a practical path forward.\n\n - Build and ship. Start with Kraken’s existing capabilities and configuration, and design, implement, test and release production software where changes are needed. Build solutions that fit the platform rather than create unnecessary client-specific complexity.\n\n - Work agent-first. Use agents as a core part of investigation, development and testing. Give them useful context, direct their work and critically assess the results. You remain accountable for what ships.\n\n - Own the outcome beyond deployment. Make sure the solution works in practice, support adoption and verify that it addresses the original problem.\n\n - Work across Kraken. Partner with client engineering, delivery and product teams to decide whether a problem is best addressed through existing capabilities, a targeted change or the broader product roadmap. Bring in specialist expertise and balance immediate client needs with the long-term direction of the platform.\n\n - Extend the impact. Recognise when a solution can benefit other clients, and help turn successful approaches into reusable capabilities and ways of working.\n\n\n\n🧠 What you’ll bring to the party:\n\n - Strong software engineering experience. You’ve independently delivered and maintained production software, and can navigate unfamiliar codebases, review changes and make sound technical decisions.\n\n - Demonstrated client-facing skills. You’ve worked directly with clients, led discovery or solution discussions, and explained technical choices to both engineering and non-technical audiences.\n\n - Practical problem-solving ability. You can take a messy operational problem, investigate what matters and build an effective solution without waiting for a complete specification.\n\n - An agent-first approach to building. You can use coding agents and AI-enabled tools effectively while applying your own engineering judgement to their outputs.\n\n - Ownership and follow-through. You take responsibility for whether your work solves the problem, not just whether the code is merged.\n\n - Comfort with ambiguity and pace. You make progress with incomplete information, test assumptions early and know when to move quickly or investigate further.\n\n - A collaborative engineering mindset. You work constructively with existing teams and build solutions others can understand, operate and maintain.\n\n - Patience and an ability to explain complex things in a simple way.\n\nThe focus of this team\n\nIts focus is significant operational problems where investigation, inventive thinking and hands-on engineering can unlock meaningful improvements. You may work across different workstreams as priorities evolve. Owning the solution does not mean doing everything yourself, but it does mean staying accountable through to a working result.\n\nBonus points:\n\nWe'd be particularly excited if you bring one or more of the following:\n\n - Experience in energy, utilities, or billing and switching in regulated markets.\n\n - Experience with incident response or on-call for production systems.\n\n - A prior forward deployed engineer or customer-facing engineering role.\n\n - A track record of building internal tools or integrations that teams adopted.\n\n - Evidence of cutting handoffs or rework in a delivery process.\n\n\n\n⭐️ Why you'll love it here: \n\n - Great medical, dental, and vision insurance options including FSAs.\n\n - Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.\n\n - 401(k) plan with employer match.\n\n - Parental leave. Biological, adoptive and foster parents are all eligible.\n\n - Pre-tax commuter benefits.\n\n - Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.\n\n - Equity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.\n\n - Modern office or co-working spaces depending on location.\n\n - The salary range for this role in NYC ranges on average from $140,000-$220,000 depending on relevant experience, role alignment, and technical/client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context.\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"b441f0f2-3d86-4a65-bd1f-07d0aad2a1ff","title":"Senior Analytics Engineer","department":"Tech Development","team":"Kraken Distribution","employmentType":"FullTime","location":"Melbourne, Australia","secondaryLocations":[],"publishedAt":"2026-09-04T06:17:54.998+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Victoria","addressCountry":"Australia","addressLocality":"Melbourne"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/b441f0f2-3d86-4a65-bd1f-07d0aad2a1ff","applyUrl":"https://jobs.ashbyhq.com/krakentech/b441f0f2-3d86-4a65-bd1f-07d0aad2a1ff/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
Kraken Distribution is building a native analytics capability to support our products, customer migrations and growing customer base. As our first Senior Analytics Engineer in Distribution, you will establish the data models, datasets and working practices that allow our teams and customers to generate trusted insights from Kraken data.
You will be embedded within the Distribution team and work closely with Product, Engineering and Client Delivery Leads to understand customer needs and translate them into scalable analytics capabilities. You will report through the Distribution organisation, with a dotted-line relationship into Kraken’s central Analytics and Data Platform teams. This structure ensures that Distribution priorities drive your work while keeping you connected to Kraken’s wider data community, standards and technical direction.
This is a senior, hands-on role with significant scope to shape how analytics is delivered across Kraken Distribution. You will develop a deep understanding of the global Kraken application data model and the Distribution domain, build curated data models and lightweight ingestion pipelines, and create the documentation and foundations required to support future reporting, analytics and advanced insights.
Kraken Analytics will provide alignment on modelling standards and analytics architecture, while Data Platform will continue to own the foundational platform and shared data infrastructure. You will own Distribution-specific analytics models, datasets, ingestion workflows and data products, working closely with both teams to reuse and extend Kraken’s shared capabilities.
Establish and shape the analytics engineering capability within Kraken Distribution to accelerate customer onboarding and support a growing customer base.
Become a subject-matter expert in the global Kraken application data model and the Distribution domain, enabling teams and customers to interpret and use Kraken data confidently.
Define, build and document reusable data models that make complex Distribution data easier to understand, govern and apply across customer use cases.
Partner with Client Delivery Leads, Product, Engineering and customers to identify high-value opportunities and translate them into scalable data products and analytics capabilities.
Support customer migrations through data discovery, mapping, transformation and reconciliation, reducing delivery risk and helping customers realise value sooner.
Build and maintain reliable dbt models, shared metrics and core datasets that support consistent operational, product and customer decision-making.
Develop lightweight Python-based ingestion pipelines for Distribution-specific market and non-application data, expanding the information available for reporting and advanced insights.
Establish automated testing, monitoring, documentation and data-quality controls so that internal teams and customers can use Distribution data with confidence.
Select and build effective ways to deliver insights (including trusted datasets, reports, dashboards and data applications) so stakeholders can turn data into action.
Collaborate with Kraken Analytics, Data Platform and the wider data community to reuse shared capabilities, avoid duplication and ensure Distribution’s needs contribute to Kraken’s broader data roadmap.
We are looking for a senior analytics engineer who combines strong technical judgement with the ability to operate autonomously in a complex, customer-facing environment.
You will be comfortable turning ambiguous business and domain problems into well-designed, reliable data products. You can move between detailed, hands-on engineering work and higher-level conversations about customer needs, architecture and priorities. You are also able to influence stakeholders and establish effective ways of working without relying on formal authority.
As the first person in this role, you will be motivated by the opportunity to create something new, while recognising when to reuse and build upon the standards, tools and expertise that already exist across Kraken.
Essential Experience
Demonstrated analytics engineering or related data experience, including ownership of complex work from discovery through to production.
Advanced SQL and dbt skills, supported by strong data-modelling principles and experience building maintainable, well-tested and reusable models.
Experience building production-quality data pipelines using Python and modern cloud data warehouse or lakehouse technologies.
Strong engineering practices, including version control, code review, automated testing, CI/CD and an understanding of data quality and reliability.
Ability to collaborate effectively across Product, Engineering, Analytics and client-facing teams, explaining complex data concepts clearly to technical and non-technical audiences.
Ability to work autonomously, navigate ambiguity and influence others while balancing immediate delivery with maintainability, scalability and reuse.
We run a modern cloud data platform using key technologies such as:
Postgres source databases
AWS cloud infrastructure
Databricks Delta Lake for data lake and warehouse storage and querying
DBT for data modelling and transformations
Python as main scripting language
Airflow for task scheduling
Kubernetes for orchestration
Github, Circle CI for version control, deployment and monitoring
Experience in energy, utilities or other regulated industries
Experience supporting customer data migrations, system implementations or enterprise transformation programmes.
Familiarity with AWS, Airflow, Kubernetes and CircleCI.
💜 What you'll love about us:
Flexible working environment - genuine work life balance here, we are in the top 5 companies in the UK, we treat you as a human, and do our best to make work and life merge smoothly together
Equity Options Scheme - you own your own part of the business, share options in Kraken so we all work together towards success
Office - have a certain tech requirement? We’ll do our best to get it. We also have drinks, snacks and a coffee machine at the office space on Bourke street.
Your development is important - we support and help with development including internal and external courses, learning, study support etc, all bespoke to you
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\n\n🏠 WHERE YOU'LL FIT IN:\n\nKraken Distribution is building a native analytics capability to support our products, customer migrations and growing customer base. As our first Senior Analytics Engineer in Distribution, you will establish the data models, datasets and working practices that allow our teams and customers to generate trusted insights from Kraken data.\n\nYou will be embedded within the Distribution team and work closely with Product, Engineering and Client Delivery Leads to understand customer needs and translate them into scalable analytics capabilities. You will report through the Distribution organisation, with a dotted-line relationship into Kraken’s central Analytics and Data Platform teams. This structure ensures that Distribution priorities drive your work while keeping you connected to Kraken’s wider data community, standards and technical direction.\n\n\n\n\n\n🚀 WHAT YOU’LL OWN:\n\nThis is a senior, hands-on role with significant scope to shape how analytics is delivered across Kraken Distribution. You will develop a deep understanding of the global Kraken application data model and the Distribution domain, build curated data models and lightweight ingestion pipelines, and create the documentation and foundations required to support future reporting, analytics and advanced insights.\n\nKraken Analytics will provide alignment on modelling standards and analytics architecture, while Data Platform will continue to own the foundational platform and shared data infrastructure. You will own Distribution-specific analytics models, datasets, ingestion workflows and data products, working closely with both teams to reuse and extend Kraken’s shared capabilities.\n\n - Establish and shape the analytics engineering capability within Kraken Distribution to accelerate customer onboarding and support a growing customer base.\n\n - Become a subject-matter expert in the global Kraken application data model and the Distribution domain, enabling teams and customers to interpret and use Kraken data confidently.\n\n - Define, build and document reusable data models that make complex Distribution data easier to understand, govern and apply across customer use cases.\n\n - Partner with Client Delivery Leads, Product, Engineering and customers to identify high-value opportunities and translate them into scalable data products and analytics capabilities.\n\n - Support customer migrations through data discovery, mapping, transformation and reconciliation, reducing delivery risk and helping customers realise value sooner.\n\n - Build and maintain reliable dbt models, shared metrics and core datasets that support consistent operational, product and customer decision-making.\n\n - Develop lightweight Python-based ingestion pipelines for Distribution-specific market and non-application data, expanding the information available for reporting and advanced insights.\n\n - Establish automated testing, monitoring, documentation and data-quality controls so that internal teams and customers can use Distribution data with confidence.\n\n - Select and build effective ways to deliver insights (including trusted datasets, reports, dashboards and data applications) so stakeholders can turn data into action.\n\n - Collaborate with Kraken Analytics, Data Platform and the wider data community to reuse shared capabilities, avoid duplication and ensure Distribution’s needs contribute to Kraken’s broader data roadmap.\n\n \n\n\n🧠 WHAT YOU'LL BRING TO THE PARTY:\n\nWe are looking for a senior analytics engineer who combines strong technical judgement with the ability to operate autonomously in a complex, customer-facing environment.\n\nYou will be comfortable turning ambiguous business and domain problems into well-designed, reliable data products. You can move between detailed, hands-on engineering work and higher-level conversations about customer needs, architecture and priorities. You are also able to influence stakeholders and establish effective ways of working without relying on formal authority.\n\nAs the first person in this role, you will be motivated by the opportunity to create something new, while recognising when to reuse and build upon the standards, tools and expertise that already exist across Kraken.\n\nEssential Experience\n\n - Demonstrated analytics engineering or related data experience, including ownership of complex work from discovery through to production.\n\n - Advanced SQL and dbt skills, supported by strong data-modelling principles and experience building maintainable, well-tested and reusable models.\n\n - Experience building production-quality data pipelines using Python and modern cloud data warehouse or lakehouse technologies.\n\n - Strong engineering practices, including version control, code review, automated testing, CI/CD and an understanding of data quality and reliability.\n\n - Ability to collaborate effectively across Product, Engineering, Analytics and client-facing teams, explaining complex data concepts clearly to technical and non-technical audiences.\n\n - Ability to work autonomously, navigate ambiguity and influence others while balancing immediate delivery with maintainability, scalability and reuse.\n\nWe run a modern cloud data platform using key technologies such as:\n\n - Postgres source databases\n\n - AWS cloud infrastructure\n\n - Databricks Delta Lake for data lake and warehouse storage and querying\n\n - DBT for data modelling and transformations\n\n - Python as main scripting language\n\n - Airflow for task scheduling\n\n - Kubernetes for orchestration\n\n - Github, Circle CI for version control, deployment and monitoring\n\n \n\n\n⭐️BONUS POINTS:\n\n - Experience in energy, utilities or other regulated industries\n\n - Experience supporting customer data migrations, system implementations or enterprise transformation programmes.\n\n - Familiarity with AWS, Airflow, Kubernetes and CircleCI.\n\n \n\n💜 What you'll love about us:\n\n - Flexible working environment - genuine work life balance here, we are in the top 5 companies in the UK https://www.glassdoor.co.uk/blog/companies-work-life-balance/, we treat you as a human, and do our best to make work and life merge smoothly together \n\n - Equity Options Scheme - you own your own part of the business, share options in Kraken so we all work together towards success \n\n - Office - have a certain tech requirement? We’ll do our best to get it. We also have drinks, snacks and a coffee machine at the office space on Bourke street.\n\n - Your development is important - we support and help with development including internal and external courses, learning, study support etc, all bespoke to you \n\nKraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. \n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"bf54c75c-652a-461a-ace5-adf6d4a79e83","title":"Client Deployed Engineer","department":"Delivery Tech","team":"Delivery Tech","employmentType":"FullTime","location":"New York","secondaryLocations":[],"publishedAt":"2026-11-06T17:40:35.416+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"USA","addressLocality":"New York City"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/bf54c75c-652a-461a-ace5-adf6d4a79e83","applyUrl":"https://jobs.ashbyhq.com/krakentech/bf54c75c-652a-461a-ace5-adf6d4a79e83/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
🏡 Where you'll fit in:
Work directly with clients. Seek to understand. Be an expert on our platform. Know where to configure vs build to close a gap. Own the build and delivery of the outcome. See it through from end to end.
We’re building a small team in New York to close the gap between the needs of our clients and delivering their needs.
This is a hands-on engineering role, not a coordination role. You’ll have the ownership and responsibilities of a software engineer, alongside ownership of a client relationship. You have the ability to work confidently with clients and guide them through unfamiliar territory. That means leading discovery sessions, asking open questions and seeking to understand. You will build a deep platform knowledge in order to make sound technical decisions, build and ship those solutions, triage and fix issues and following through to make sure it delivered the outcome the client needed. You own this from end to end.
Expect a high pace environment, evolving approaches and problems without solutions. We’re looking for people who enjoy ambiguity and making progress in that environment.
🚀 What you’ll own:
Build client relationships. You will understand how clients actually work, working directly with operational teams and stakeholders to uncover friction, question assumptions and distinguish symptoms from root causes.
Lead the client conversation. Build trust, demonstrate ideas early and challenge requests constructively. Help clients adopt Kraken’s capabilities and ways of working, recognising when changing a process is a better answer than building custom software.
Turn unclear problems into buildable solutions. Investigate workflows, systems and data. Develop options, explain trade-offs and establish a practical path forward.
Build and ship. Start with Kraken’s existing capabilities and configuration, and design, implement, test and release production software where changes are needed. Build solutions that fit the platform rather than create unnecessary client-specific complexity.
Work agent-first. Use agents as a core part of investigation, development and testing. Give them useful context, direct their work and critically assess the results. You remain accountable for what ships.
Own the outcome beyond deployment. Make sure the solution works in practice, support adoption and verify that it addresses the original problem.
Work across Kraken. Partner with client engineering, delivery and product teams to decide whether a problem is best addressed through existing capabilities, a targeted change or the broader product roadmap. Bring in specialist expertise and balance immediate client needs with the long-term direction of the platform.
Extend the impact. Recognise when a solution can benefit other clients, and help turn successful approaches into reusable capabilities and ways of working.
🧠 What you’ll bring to the party:
Strong software engineering experience. You’ve independently delivered and maintained production software, and can navigate unfamiliar codebases, review changes and make sound technical decisions.
Demonstrated client-facing skills. You’ve worked directly with clients, led discovery or solution discussions, and explained technical choices to both engineering and non-technical audiences.
Practical problem-solving ability. You can take a messy operational problem, investigate what matters and build an effective solution without waiting for a complete specification.
An agent-first approach to building. You can use coding agents and AI-enabled tools effectively while applying your own engineering judgement to their outputs.
Ownership and follow-through. You take responsibility for whether your work solves the problem, not just whether the code is merged.
Comfort with ambiguity and pace. You make progress with incomplete information, test assumptions early and know when to move quickly or investigate further.
A collaborative engineering mindset. You work constructively with existing teams and build solutions others can understand, operate and maintain.
Patience and an ability to explain complex things in a simple way.
The focus of this team
Its focus is significant operational problems where investigation, inventive thinking and hands-on engineering can unlock meaningful improvements. You may work across different workstreams as priorities evolve. Owning the solution does not mean doing everything yourself, but it does mean staying accountable through to a working result.
Bonus points:
We'd be particularly excited if you bring one or more of the following:
Experience in energy, utilities, or billing and switching in regulated markets.
Experience with incident response or on-call for production systems.
A prior forward deployed engineer or customer-facing engineering role.
A track record of building internal tools or integrations that teams adopted.
Evidence of cutting handoffs or rework in a delivery process.
⭐️ Why you'll love it here:
Great medical, dental, and vision insurance options including FSAs.
Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.
401(k) plan with employer match.
Parental leave. Biological, adoptive and foster parents are all eligible.
Pre-tax commuter benefits.
Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.
Equity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.
Modern office or co-working spaces depending on location.
The salary range for this role in NYC ranges on average from $140,000-$220,000 depending on relevant experience, role alignment, and technical/client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\n🏡 Where you'll fit in:\n\nWork directly with clients. Seek to understand. Be an expert on our platform. Know where to configure vs build to close a gap. Own the build and delivery of the outcome. See it through from end to end.\n\nWe’re building a small team in New York to close the gap between the needs of our clients and delivering their needs.\n\nThis is a hands-on engineering role, not a coordination role. You’ll have the ownership and responsibilities of a software engineer, alongside ownership of a client relationship. You have the ability to work confidently with clients and guide them through unfamiliar territory. That means leading discovery sessions, asking open questions and seeking to understand. You will build a deep platform knowledge in order to make sound technical decisions, build and ship those solutions, triage and fix issues and following through to make sure it delivered the outcome the client needed. You own this from end to end.\n\nExpect a high pace environment, evolving approaches and problems without solutions. We’re looking for people who enjoy ambiguity and making progress in that environment.\n\n\n\n🚀 What you’ll own:\n\n - Build client relationships. You will understand how clients actually work, working directly with operational teams and stakeholders to uncover friction, question assumptions and distinguish symptoms from root causes.\n\n - Lead the client conversation. Build trust, demonstrate ideas early and challenge requests constructively. Help clients adopt Kraken’s capabilities and ways of working, recognising when changing a process is a better answer than building custom software.\n\n - Turn unclear problems into buildable solutions. Investigate workflows, systems and data. Develop options, explain trade-offs and establish a practical path forward.\n\n - Build and ship. Start with Kraken’s existing capabilities and configuration, and design, implement, test and release production software where changes are needed. Build solutions that fit the platform rather than create unnecessary client-specific complexity.\n\n - Work agent-first. Use agents as a core part of investigation, development and testing. Give them useful context, direct their work and critically assess the results. You remain accountable for what ships.\n\n - Own the outcome beyond deployment. Make sure the solution works in practice, support adoption and verify that it addresses the original problem.\n\n - Work across Kraken. Partner with client engineering, delivery and product teams to decide whether a problem is best addressed through existing capabilities, a targeted change or the broader product roadmap. Bring in specialist expertise and balance immediate client needs with the long-term direction of the platform.\n\n - Extend the impact. Recognise when a solution can benefit other clients, and help turn successful approaches into reusable capabilities and ways of working.\n\n\n\n🧠 What you’ll bring to the party:\n\n - Strong software engineering experience. You’ve independently delivered and maintained production software, and can navigate unfamiliar codebases, review changes and make sound technical decisions.\n\n - Demonstrated client-facing skills. You’ve worked directly with clients, led discovery or solution discussions, and explained technical choices to both engineering and non-technical audiences.\n\n - Practical problem-solving ability. You can take a messy operational problem, investigate what matters and build an effective solution without waiting for a complete specification.\n\n - An agent-first approach to building. You can use coding agents and AI-enabled tools effectively while applying your own engineering judgement to their outputs.\n\n - Ownership and follow-through. You take responsibility for whether your work solves the problem, not just whether the code is merged.\n\n - Comfort with ambiguity and pace. You make progress with incomplete information, test assumptions early and know when to move quickly or investigate further.\n\n - A collaborative engineering mindset. You work constructively with existing teams and build solutions others can understand, operate and maintain.\n\n - Patience and an ability to explain complex things in a simple way.\n\nThe focus of this team\n\nIts focus is significant operational problems where investigation, inventive thinking and hands-on engineering can unlock meaningful improvements. You may work across different workstreams as priorities evolve. Owning the solution does not mean doing everything yourself, but it does mean staying accountable through to a working result.\n\nBonus points:\n\nWe'd be particularly excited if you bring one or more of the following:\n\n - Experience in energy, utilities, or billing and switching in regulated markets.\n\n - Experience with incident response or on-call for production systems.\n\n - A prior forward deployed engineer or customer-facing engineering role.\n\n - A track record of building internal tools or integrations that teams adopted.\n\n - Evidence of cutting handoffs or rework in a delivery process.\n\n\n\n⭐️ Why you'll love it here: \n\n - Great medical, dental, and vision insurance options including FSAs.\n\n - Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.\n\n - 401(k) plan with employer match.\n\n - Parental leave. Biological, adoptive and foster parents are all eligible.\n\n - Pre-tax commuter benefits.\n\n - Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.\n\n - Equity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.\n\n - Modern office or co-working spaces depending on location.\n\n - The salary range for this role in NYC ranges on average from $140,000-$220,000 depending on relevant experience, role alignment, and technical/client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context.\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"a028999f-cb8f-43f7-bb6a-203200bce5b1","title":"Lead Platform Engineer","department":"Tech Development","team":"Platform","employmentType":"FullTime","location":"Manchester, UK","secondaryLocations":[{"location":"London, UK","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"London"}}}],"publishedAt":"2026-09-11T15:19:37.264+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"streetAddress":"","addressCountry":"United Kingdom","addressLocality":"Manchester"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/a028999f-cb8f-43f7-bb6a-203200bce5b1","applyUrl":"https://jobs.ashbyhq.com/krakentech/a028999f-cb8f-43f7-bb6a-203200bce5b1/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
KrakenFlex
The energy industry is undergoing the largest transformation since industrialisation at an unprecedented rate of change and we are positioning ourselves to be at the heart of that change.
Our aim is to be the leading global provider of solutions that enable customers to release £30bn of value per annum from distributed energy resources (DERs). We are building a Software as a Service (SaaS) subscription business with a global addressable market of £2.4 billion per annum, by digitally connecting hundreds of thousands of DERs with energy markets.
We have already attained a market leading position and KrakenFlex is a recognised thought leader and innovator in the industry.
We're looking for a skilled and pragmatic Lead Platform, DevOps, or Cloud Infrastructure engineer to join and help lead our growing team.
Specifically, we're looking for a Lead Platform Engineer to manage a team of 5-8 Platform Engineers and help us build and scale Kraken's AWS cloud foundation, which forms the basis for our market-leading grid flexibility and customer management products. We're an innovative and customer-focussed company, helping to drag the utilities industry into the 21st century, using a mixture of serverless and containerised technologies in AWS.
🚀 What you’ll own
Have ownership of a functional team within Platform Engineering, working closely with the Director and Heads of Platform Engineering to define strategic objectives and team direction
Own the production stability and reliability of the team’s services, ensuring they are built to scale and operate effectively in production
Manage team priorities and deliveries
Collaborate regularly and effectively with Platform Engineers in your functional team to deliver the technical implementation of the team’s strategic priorities, working alongside the Product Manager.
Lead delivery of major initiatives on clear timelines
Partner effectively in the wider Platform Engineering team to deliver outcomes
Build a strong culture of open communication where teammates can ask questions without fear, promoting a positive and inclusive team environment.
Live the Kraken culture and values, and be a role model for your team
Line-manage a group of Platform engineers
Set clear performance expectations and goals for team members
Regularly review individual and team performance, offering actionable insights and constructive feedback to support and grow team members
Deliver technical improvements such as small features and bug fixes, as well as larger projects with the team
Support team delivery through code reviews, technology research and architectural guidance
Drive and improve the non-functional elements of production systems owned by your team
Great experience with AWS. We use a lot of different AWS services and not just the standard few, so you should be comfortable with serverless, managed, and containerised services.
Record of successfully and consistently delivering critical path projects, on time and at scale
Excellent communication, with a focus on doing this asynchronously across multiple timezones and countries
Meticulous organisation and planning skills
Experience of mentoring and coaching a team to perform at a high-level of quality
Experience managing and supporting large-scale internet-facing distributed systems, for millions of customers
Knowledge of security best-practices, security and CI/CD tooling, and methodologies
⭐️ Bonus points
Previous experience in leading technical delivery for small, highly-autonomous teams
Track-record of effective collaboration with other teams and departments to drive holistic outcomes
A proactive, innovative mindset with the ability to drive continuous improvement
Previous experience working in a remote-first asynchronous team providing 24x7 support
Familiarity with some of our tech stack:
Typescript, python, or similar programming languages
Terraform, or a similar infrastructure-as-code tool
AWS services such as Lambda, IAM, EventBridge/SQS/SNS, DynamoDB, ECS, EKS
Messaging queues, event-driven async processing or similar technologies
Docker and Kubernetes
Experience with Linux
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\nKrakenFlex\nThe energy industry is undergoing the largest transformation since industrialisation at an unprecedented rate of change and we are positioning ourselves to be at the heart of that change.\n\nOur aim is to be the leading global provider of solutions that enable customers to release £30bn of value per annum from distributed energy resources (DERs). We are building a Software as a Service (SaaS) subscription business with a global addressable market of £2.4 billion per annum, by digitally connecting hundreds of thousands of DERs with energy markets.\n\nWe have already attained a market leading position and KrakenFlex is a recognised thought leader and innovator in the industry.\n\nWe're looking for a skilled and pragmatic Lead Platform, DevOps, or Cloud Infrastructure engineer to join and help lead our growing team.\n\nSpecifically, we're looking for a Lead Platform Engineer to manage a team of 5-8 Platform Engineers and help us build and scale Kraken's AWS cloud foundation, which forms the basis for our market-leading grid flexibility and customer management products. We're an innovative and customer-focussed company, helping to drag the utilities industry into the 21st century, using a mixture of serverless and containerised technologies in AWS.\n\n🚀 What you’ll own\n\n - Have ownership of a functional team within Platform Engineering, working closely with the Director and Heads of Platform Engineering to define strategic objectives and team direction\n\n - Own the production stability and reliability of the team’s services, ensuring they are built to scale and operate effectively in production\n\n - Manage team priorities and deliveries\n\n - Collaborate regularly and effectively with Platform Engineers in your functional team to deliver the technical implementation of the team’s strategic priorities, working alongside the Product Manager.\n\n - Lead delivery of major initiatives on clear timelines\n\n - Partner effectively in the wider Platform Engineering team to deliver outcomes\n\n - Build a strong culture of open communication where teammates can ask questions without fear, promoting a positive and inclusive team environment.\n\n - Live the Kraken culture and values, and be a role model for your team\n\n - Line-manage a group of Platform engineers\n\n - Set clear performance expectations and goals for team members\n\n - Regularly review individual and team performance, offering actionable insights and constructive feedback to support and grow team members\n\n - Deliver technical improvements such as small features and bug fixes, as well as larger projects with the team\n\n - Support team delivery through code reviews, technology research and architectural guidance\n\n - Drive and improve the non-functional elements of production systems owned by your team\n\n\n🧠 WHAT YOU’LL BRING TO THE PARTY\n\n - Great experience with AWS. We use a lot of different AWS services and not just the standard few, so you should be comfortable with serverless, managed, and containerised services.\n\n - Record of successfully and consistently delivering critical path projects, on time and at scale\n\n - Excellent communication, with a focus on doing this asynchronously across multiple timezones and countries\n\n - Meticulous organisation and planning skills\n\n - Experience of mentoring and coaching a team to perform at a high-level of quality\n\n - Experience managing and supporting large-scale internet-facing distributed systems, for millions of customers\n\n - Knowledge of security best-practices, security and CI/CD tooling, and methodologies\n\n⭐️ Bonus points\n\n - Previous experience in leading technical delivery for small, highly-autonomous teams\n\n - Track-record of effective collaboration with other teams and departments to drive holistic outcomes\n\n - A proactive, innovative mindset with the ability to drive continuous improvement\n\n - Previous experience working in a remote-first asynchronous team providing 24x7 support\n\n - Familiarity with some of our tech stack:\n\n - Typescript, python, or similar programming languages\n\n - Terraform, or a similar infrastructure-as-code tool\n\n - AWS services such as Lambda, IAM, EventBridge/SQS/SNS, DynamoDB, ECS, EKS\n\n - Messaging queues, event-driven async processing or similar technologies\n\n - Docker and Kubernetes\n\n - Experience with Linux\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"0cb355f4-cf92-4810-8794-979bbe5c9a68","title":"Software Engineer I and II - Client Engineering - Remote within Australia","department":"Tech Development","team":"Kraken Customer - Client Engineering","employmentType":"FullTime","location":"Remote, Australia","secondaryLocations":[{"location":"Melbourne, Australia","address":{"postalAddress":{"addressRegion":"Victoria","addressCountry":"Australia","addressLocality":"Melbourne"}}}],"publishedAt":"2026-09-19T01:52:09.753+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Australia"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/0cb355f4-cf92-4810-8794-979bbe5c9a68","applyUrl":"https://jobs.ashbyhq.com/krakentech/0cb355f4-cf92-4810-8794-979bbe5c9a68/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
Kraken’s technology is written and maintained by a multi-discipline engineering team of around 1,400 people globally, which includes server-side, client-side, and mobile engineers. We follow an agile way of working, where individual teams are given the freedom to choose the tools that are most appropriate for managing their work.
Kraken is a great place to learn, work with talented engineers and level-up your skills. Some of our coding conventions are open-source.
Engineer I roles (usually 1-3 years exp) are only available hybrid from Melbourne
Engineer II roles (usually 4-8 years exp) are available remotely within Australia or hybrid from Melbourne.
Our backend developers use Python. Most of our websites are powered by Django and GraphQL (Graphene). Our CircleCI CI/CD pipeline runs tens of thousands of tests, deploying into AWS EKS defined by Terraform over 100 times per day and observed with tools like Sentry and Datadog. This allows us to move fast and at scale, without compromising reliability. Teams work differently but the commitment to quality is the same.
Developers at Kraken are empowered to use cutting-edge AI tools and models. Any generated code is still owned by a human.
Kraken Engineering has multiple disciplinary groups with their own management structures and teams working together to create a unified Kraken that can be deployed to any territory in the world to achieve clients’ goals.
Client Engineering is the development arm responsible for making sure our clients receive the best possible experience and their needs are met with high quality solutions.
We are currently hiring at both the Engineer I and Engineer II levels.
Eng I candidates are earlier in their backend careers. You will have more structured support and guidance as you build confidence, learn our large codebase and develop your technical career.
Eng II candidates should already be coding at a strong technical level similar to a senior engineer, but will still receive support for broader architectural complexity, cross-domain challenges and continued career growth.
We hire Engineers who have the skills and drive to keep growing. In this role, you will:
Core Delivery: Solve complex domain modeling challenges in the energy sector, writing robust, fault-tolerant software primarily in Python, Django, GraphQL, Celery, and PostgreSQL.
Code Quality & Testing: Write clean code alongside unit, integration, and functional tests covering happy path, boundary, and exceptional scenarios.
Problem Solving & Debugging: Use structured methods to debug production issues, learn from failures, and build familiarity with a large, complex codebase.
Documentation: Write clear, useful documentation for new and existing features to support your team and non-technical stakeholders.
Collaboration: Share opinions respectfully, accept actionable feedback gracefully, and actively contribute to a supportive, growth-focused team culture.
For Eng II candidates, you will additionally:
Feature Ownership & Observability: Confidently own and deliver medium-sized engineering problems, address system observability gaps, and manage technical escalations independently.
Mentorship & Leadership: Mentor junior engineers, assist with onboarding new team members, and participate in hiring debriefs to help grow the engineering team.
Cross-Domain Collaboration: Work confidently across domains to explain technical work, promote best engineering practices (performance, security, testability), and help brainstorm solutions.
Python & Django (or equivalent web framework)
Domain modeling and architectural design
GraphQL
Writing robust and fault-tolerant software
Celery and async processing
PostgreSQL
⭐ Bonus points:
AWS, Terraform, Kubernetes
Experience with one or more frontend frameworks
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\n\n🏠 WHERE YOU'LL FIT IN:\n\nKraken’s technology is written and maintained by a multi-discipline engineering team of around 1,400 people globally, which includes server-side, client-side, and mobile engineers. We follow an agile way of working, where individual teams are given the freedom to choose the tools that are most appropriate for managing their work.\n\nKraken is a great place to learn, work with talented engineers and level-up your skills. Some of our coding conventions are open-source.\n\nEngineer I roles (usually 1-3 years exp) are only available hybrid from Melbourne \n\nEngineer II roles (usually 4-8 years exp) are available remotely within Australia or hybrid from Melbourne. \n\n \n\n\nOUR TECHNOLOGY\n\nOur backend developers use Python. Most of our websites are powered by Django and GraphQL (Graphene). Our CircleCI CI/CD pipeline runs tens of thousands of tests, deploying into AWS EKS defined by Terraform over 100 times per day and observed with tools like Sentry and Datadog. This allows us to move fast and at scale, without compromising reliability. Teams work differently but the commitment to quality is the same.\n\nDevelopers at Kraken are empowered to use cutting-edge AI tools and models. Any generated code is still owned by a human.\n\n \n\n\nWHAT WE DO\n\nKraken Engineering has multiple disciplinary groups with their own management structures and teams working together to create a unified Kraken that can be deployed to any territory in the world to achieve clients’ goals.\n\nClient Engineering is the development arm responsible for making sure our clients receive the best possible experience and their needs are met with high quality solutions. \n\n \n\n\n🚀 WHAT YOU'LL OWN:\n\nWe are currently hiring at both the Engineer I and Engineer II levels.\n\nEng I candidates are earlier in their backend careers. You will have more structured support and guidance as you build confidence, learn our large codebase and develop your technical career.\n\nEng II candidates should already be coding at a strong technical level similar to a senior engineer, but will still receive support for broader architectural complexity, cross-domain challenges and continued career growth.\n\nWe hire Engineers who have the skills and drive to keep growing. In this role, you will:\n\n - Core Delivery: Solve complex domain modeling challenges in the energy sector, writing robust, fault-tolerant software primarily in Python, Django, GraphQL, Celery, and PostgreSQL.\n\n - Code Quality & Testing: Write clean code alongside unit, integration, and functional tests covering happy path, boundary, and exceptional scenarios.\n\n - Problem Solving & Debugging: Use structured methods to debug production issues, learn from failures, and build familiarity with a large, complex codebase.\n\n - Documentation: Write clear, useful documentation for new and existing features to support your team and non-technical stakeholders.\n\n - Collaboration: Share opinions respectfully, accept actionable feedback gracefully, and actively contribute to a supportive, growth-focused team culture.\n\nFor Eng II candidates, you will additionally:\n\n - Feature Ownership & Observability: Confidently own and deliver medium-sized engineering problems, address system observability gaps, and manage technical escalations independently.\n\n - Mentorship & Leadership: Mentor junior engineers, assist with onboarding new team members, and participate in hiring debriefs to help grow the engineering team.\n\n - Cross-Domain Collaboration: Work confidently across domains to explain technical work, promote best engineering practices (performance, security, testability), and help brainstorm solutions.\n\n \n\n\n🧠 WHAT YOU'LL BRING TO THE PARTY:\n\n - Python & Django (or equivalent web framework)\n\n - Domain modeling and architectural design\n\n - GraphQL\n\n - Writing robust and fault-tolerant software\n\n - Celery and async processing\n\n - PostgreSQL\n\n \n\n⭐ Bonus points:\n\n - AWS, Terraform, Kubernetes\n\n - Experience with one or more frontend frameworks\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"e0ab4f43-ce73-464e-b44b-adc1ab4fbfb1","title":"Head of People Business Partnering","department":"People","team":"People","employmentType":"FullTime","location":"London, UK","secondaryLocations":[],"publishedAt":"2026-10-16T12:36:20.697+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/e0ab4f43-ce73-464e-b44b-adc1ab4fbfb1","applyUrl":"https://jobs.ashbyhq.com/krakentech/e0ab4f43-ce73-464e-b44b-adc1ab4fbfb1/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
🏡 Where you'll fit in
Kraken is looking for an experienced and strategic Head of People Business Partnering to help lead our People BP function. You'll sit within the wider People Capability team, reporting into the Chief People Officer and Chief of Staff, playing a pivotal role in connecting our people strategy to the day-to-day experience of our business.
You'll lead a team of four - a People Business Partner Lead and People Business Partners - spanning the UK and APAC. This is a senior leadership role for someone who thrives in a fast-paced, global technology business, brings strong commercial instincts, and knows how to build trusted relationships within the team, and at every level of the organisation.
🚀 What you'll own
Lead, develop, and inspire a team of four People BPs globally, fostering a high-performance, collaborative, and commercially-minded team culture.
Act as a trusted strategic advisor to senior leaders and executive stakeholders, translating business priorities into people plans that drive performance and engagement.
Own the evolving people partnering operating model - setting the standard for how the function delivers across the employee lifecycle; from org design and workforce planning to talent management,employee relations, and offboarding.
Partner closely with the Chief People Officer and Chief of Staff to shape and execute Kraken's people strategy, ensuring it reflects the culture, and the needs of a rapidly growing and changing global business.
Coach, advise, and collaborate on complex, sensitive, and high-profile ER matters, bringing sound judgement, clear process, and a fair and empathetic approach.
Drive organisational effectiveness initiatives including restructures, role design, capability building, and team design, partnering cross-functionally to ensure execution is smooth and thoughtful.
Champion data-led people practices - using workforce insights and people analytics to inform decisions and demonstrate impact.
Represent the People BP function in leadership forums, contributing to the broader People Capability agenda and influencing how we attract, develop, and retain talent globally.
Support Kraken's international growth by providing people partnering expertise as we enter new markets and scale existing ones.
Build strong relationships with COE partners (Talent Acquisition, Total Rewards, L&D, and People Operations) to ensure a consistent people experience developed with our culture in mind.
🧠 What you bring to the party
Significant experience in senior People Business Partnering or HR leadership roles (10 years), ideally within a fast-growing technology or global organisation.
Proven track record of leading and developing a team of People BPs, with the ability to coach, delegate, and agree clear direction.
A credible and confident communicator with demonstrated experience influencing C-suite and senior business stakeholders.
Deep understanding of the full people partner toolkit - org design, workforce planning, talent management, succession, and complex ER.
Data-literate with the ability to use people insights to shape strategy and tell compelling stories to stakeholders.
Strong commercial acumen; you understand how people decisions drive business outcomes and can connect the dots between the two.
Experience operating across multiple geographies and time zones, with an understanding of employment frameworks in the UK, Europe, and ideally APAC.
Ability to operate with pace and pragmatism in an ambiguous, high-growth environment while maintaining rigour and quality in delivery.
Collaborative by nature - you build bridges across teams and bring people with you, rather than working in silos.
⭐️ Bonus points
Experience in the energy, utilities, or climate tech sector.
Exposure to scaling teams and organisations through rapid growth phases.
Experience supporting international expansion, including standing up people partnering capability in new markets.
Familiarity with employment law landscapes beyond the UK, Europe, and APAC.
Experience working closely with a Chief People Officer and/or Chief of Staff in a global business.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\n🏡 Where you'll fit in\n\nKraken is looking for an experienced and strategic Head of People Business Partnering to help lead our People BP function. You'll sit within the wider People Capability team, reporting into the Chief People Officer and Chief of Staff, playing a pivotal role in connecting our people strategy to the day-to-day experience of our business.\n\nYou'll lead a team of four - a People Business Partner Lead and People Business Partners - spanning the UK and APAC. This is a senior leadership role for someone who thrives in a fast-paced, global technology business, brings strong commercial instincts, and knows how to build trusted relationships within the team, and at every level of the organisation.\n\n\n🚀 What you'll own\n\n - Lead, develop, and inspire a team of four People BPs globally, fostering a high-performance, collaborative, and commercially-minded team culture.\n\n - Act as a trusted strategic advisor to senior leaders and executive stakeholders, translating business priorities into people plans that drive performance and engagement.\n\n - Own the evolving people partnering operating model - setting the standard for how the function delivers across the employee lifecycle; from org design and workforce planning to talent management,employee relations, and offboarding.\n\n - Partner closely with the Chief People Officer and Chief of Staff to shape and execute Kraken's people strategy, ensuring it reflects the culture, and the needs of a rapidly growing and changing global business.\n\n - Coach, advise, and collaborate on complex, sensitive, and high-profile ER matters, bringing sound judgement, clear process, and a fair and empathetic approach.\n\n - Drive organisational effectiveness initiatives including restructures, role design, capability building, and team design, partnering cross-functionally to ensure execution is smooth and thoughtful.\n\n - Champion data-led people practices - using workforce insights and people analytics to inform decisions and demonstrate impact.\n\n - Represent the People BP function in leadership forums, contributing to the broader People Capability agenda and influencing how we attract, develop, and retain talent globally.\n\n - Support Kraken's international growth by providing people partnering expertise as we enter new markets and scale existing ones.\n\n - Build strong relationships with COE partners (Talent Acquisition, Total Rewards, L&D, and People Operations) to ensure a consistent people experience developed with our culture in mind.\n \n \n\n🧠 What you bring to the party\n\n - Significant experience in senior People Business Partnering or HR leadership roles (10 years), ideally within a fast-growing technology or global organisation.\n\n - Proven track record of leading and developing a team of People BPs, with the ability to coach, delegate, and agree clear direction.\n\n - A credible and confident communicator with demonstrated experience influencing C-suite and senior business stakeholders.\n\n - Deep understanding of the full people partner toolkit - org design, workforce planning, talent management, succession, and complex ER.\n\n - Data-literate with the ability to use people insights to shape strategy and tell compelling stories to stakeholders.\n\n - Strong commercial acumen; you understand how people decisions drive business outcomes and can connect the dots between the two.\n\n - Experience operating across multiple geographies and time zones, with an understanding of employment frameworks in the UK, Europe, and ideally APAC.\n\n - Ability to operate with pace and pragmatism in an ambiguous, high-growth environment while maintaining rigour and quality in delivery.\n\n - Collaborative by nature - you build bridges across teams and bring people with you, rather than working in silos.\n \n \n\n⭐️ Bonus points\n\n - Experience in the energy, utilities, or climate tech sector.\n\n - Exposure to scaling teams and organisations through rapid growth phases.\n\n - Experience supporting international expansion, including standing up people partnering capability in new markets.\n\n - Familiarity with employment law landscapes beyond the UK, Europe, and APAC.\n\n - Experience working closely with a Chief People Officer and/or Chief of Staff in a global business.\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"d819b9ea-abc1-460c-9500-12cf666169c9","title":"Global Head of Strategic Deals","department":"Commercial","team":"Commercial","employmentType":"FullTime","location":"London, UK","secondaryLocations":[],"publishedAt":"2026-10-21T12:49:37.882+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/d819b9ea-abc1-460c-9500-12cf666169c9","applyUrl":"https://jobs.ashbyhq.com/krakentech/d819b9ea-abc1-460c-9500-12cf666169c9/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
🏡 Where you'll fit in
You'll own the commercial negotiation of our largest customer deals end to end. That covers tier-1 SaaS, managed services, and core billing platform deals with regulated utilities and energy retailers. You'll report to the Chief Commercial Officer and carry board-level accountability for deals above $100m.
You'll lead a cross-functional deal team and make sure every seat is filled by the right person:
Executive sponsor and deal owner: holds the mandate on our side, approves the commercial envelope, and breaks deadlocks fast.
Lead negotiator: runs the table, controls pacing and concessions, and stays separate from the delivery owner. This is the seat you'll usually hold.
Pricing and deal economics lead: builds the deal model and covers pricing structures, margin, cash flow, and cost to serve.
Legal and contracts counsel: covers liability caps, intellectual property (IP) ownership, indemnities, termination, data protection, and the exit terms we can accept.
Solution architect and delivery lead: tests feasibility, scope, service levels (SLAs), and migration plans, and signs off what we can commit to.
Sales and account lead: owns the customer relationship, the pursuit plan, and executive sponsorship on the customer side.
Finance: covers payment terms, currency and indexation, revenue recognition, and approval thresholds.
Risk, security, and compliance: handles regulatory, data residency, and resilience requirements.
🚀 What you'll own
Lead negotiation of multi-year SaaS, core billing, and managed services agreements worth $250m to $1bn+ in total contract value, from proposal through signature.
Set the commercial playbook: pricing architecture, walk-away positions, a concession log, and fallback positions on liability, service levels, and exit.
Agree one position before you sit down. Rank priorities as must-have, trade, or give, and define your walk-away point (your best alternative to a negotiated agreement, or BATNA).
Structure deals that fit the risk and protect our margin: per-account bands, volume tiers, indexation, and price-down glide paths, with clear limits on how far we'll go.
Decide which risks to accept, share, or refuse, and put a price on each one.
Negotiate core billing and Customer Information System (CIS) replacements, including migration plans, regulatory change, service levels, and exit terms.
Define scope precisely: baseline, assumptions, dependencies, and exclusions. Most disputes start here, so you'll settle them before signature.
Set tiered deal-approval thresholds and discount discipline, so concessions on price and liability stay inside policy.
Shape pursuits with Sales, from capture planning to executive briefings, and build the case to win against incumbent billing vendors.
Handle the customer's leverage tactics, such as a competing bid, a procurement deadline, or a \"sign now\" ask, without giving away margin.
Bring Delivery and Product into the deal early, so scope, migration plans, and roadmap commitments are signed off before contract.
Protect margin after signature: keep change-order discipline and scope control, and track renewals and expansion alongside the headline price.
Recruit and grow the team: deal desk and pursuit leads, pricing finance, deal legal, and energy-billing specialists, with a clear capability model and a RACI (who's responsible, accountable, consulted, and informed).
Coach executive sponsors and sales leaders on leverage and timing, and run negotiation war-gaming before the big moments.
Step in early when a deal or migration drifts, and reset milestones, scope, and commercials with the customer to get it back on track.
🧠 What you'll bring to the party
Experience
Ideally 20+ years winning and negotiating multi-year enterprise software, SaaS, or platform deals, ideally with regulated utilities or energy retailers.
A track record on 15+ transactions of $250m to $1bn+ total contract value, including core billing or CIS platforms, at target margin.
Experience leading a deal desk, pursuit, or commercial negotiation team, with accountability for bookings, margin, and contract risk.
Energy domain knowledge: meter-to-cash, tariffs, market codes, and regulatory billing obligations.
The credibility to work with boards, CFOs, and regulators, and to say no when a deal doesn't add up.
Capabilities
Commercial acumen. You understand deal economics and margin levers, and you know where deals make and lose money (discounting, liability concessions, and change requests, for example).
Deal structuring. You choose the right pricing model, and you set volume bands, indexation, and price-down paths that hold up over 5 to 10 years.
Risk allocation judgment. You know which risks we can accept, share, or refuse, and you can price them.
Competitive strategy. You build leverage through capture planning, proof points, and references, and you know how to displace an incumbent.
Scope and delivery alignment. You define what's in, what's out, and what has to be true for the price to hold, and you keep Delivery on side.
Exit and contract limits. You know which liability, SLA, and exit terms a vendor can accept from the start.
Commercial modeling. You build multi-year margin, cash flow, and cost-to-serve models, and you know your walk-away price.
How you work
You bring one voice to the table. No side deals, and every concession goes in the log.
You stay composed when a customer pushes a deadline, a competing bid, or procurement tactics, and you don't trade margin for speed.
You push hard on terms and protect the long-term partnership, because we'll live with the deal for years.
You work well across cultures and time zones, including with customers based in other markets.
You bring sales, legal, finance, and delivery colleagues into one room instead of letting them negotiate in silos.
⭐ Bonus points
Time spent on the customer side of a large technology deal, so you know how buyers and procurement teams think and negotiate.
A legal or contracts background, or a deal desk or commercial finance background.
Negotiation or value-selling certifications, such as Harvard PON or MEDDICC.
Working knowledge of Ofgem licence conditions, the General Data Protection Regulation (GDPR), and operational resilience rules such as the Digital Operational Resilience Act (DORA).
A degree in business, engineering, law, or a related field.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\n🏡 Where you'll fit in\n\nYou'll own the commercial negotiation of our largest customer deals end to end. That covers tier-1 SaaS, managed services, and core billing platform deals with regulated utilities and energy retailers. You'll report to the Chief Commercial Officer and carry board-level accountability for deals above $100m.\n\nYou'll lead a cross-functional deal team and make sure every seat is filled by the right person:\n\n - Executive sponsor and deal owner: holds the mandate on our side, approves the commercial envelope, and breaks deadlocks fast.\n\n - Lead negotiator: runs the table, controls pacing and concessions, and stays separate from the delivery owner. This is the seat you'll usually hold.\n\n - Pricing and deal economics lead: builds the deal model and covers pricing structures, margin, cash flow, and cost to serve.\n\n - Legal and contracts counsel: covers liability caps, intellectual property (IP) ownership, indemnities, termination, data protection, and the exit terms we can accept.\n\n - Solution architect and delivery lead: tests feasibility, scope, service levels (SLAs), and migration plans, and signs off what we can commit to.\n\n - Sales and account lead: owns the customer relationship, the pursuit plan, and executive sponsorship on the customer side.\n\n - Finance: covers payment terms, currency and indexation, revenue recognition, and approval thresholds.\n\n - Risk, security, and compliance: handles regulatory, data residency, and resilience requirements.\n\n🚀 What you'll own\n\n - Lead negotiation of multi-year SaaS, core billing, and managed services agreements worth $250m to $1bn+ in total contract value, from proposal through signature.\n\n - Set the commercial playbook: pricing architecture, walk-away positions, a concession log, and fallback positions on liability, service levels, and exit.\n\n - Agree one position before you sit down. Rank priorities as must-have, trade, or give, and define your walk-away point (your best alternative to a negotiated agreement, or BATNA).\n\n - Structure deals that fit the risk and protect our margin: per-account bands, volume tiers, indexation, and price-down glide paths, with clear limits on how far we'll go.\n\n - Decide which risks to accept, share, or refuse, and put a price on each one.\n\n - Negotiate core billing and Customer Information System (CIS) replacements, including migration plans, regulatory change, service levels, and exit terms.\n\n - Define scope precisely: baseline, assumptions, dependencies, and exclusions. Most disputes start here, so you'll settle them before signature.\n\n - Set tiered deal-approval thresholds and discount discipline, so concessions on price and liability stay inside policy.\n\n - Shape pursuits with Sales, from capture planning to executive briefings, and build the case to win against incumbent billing vendors.\n\n - Handle the customer's leverage tactics, such as a competing bid, a procurement deadline, or a \"sign now\" ask, without giving away margin.\n\n - Bring Delivery and Product into the deal early, so scope, migration plans, and roadmap commitments are signed off before contract.\n\n - Protect margin after signature: keep change-order discipline and scope control, and track renewals and expansion alongside the headline price.\n\n - Recruit and grow the team: deal desk and pursuit leads, pricing finance, deal legal, and energy-billing specialists, with a clear capability model and a RACI (who's responsible, accountable, consulted, and informed).\n\n - Coach executive sponsors and sales leaders on leverage and timing, and run negotiation war-gaming before the big moments.\n\n - Step in early when a deal or migration drifts, and reset milestones, scope, and commercials with the customer to get it back on track.\n \n \n\n🧠 What you'll bring to the party\n\nExperience\n\n - Ideally 20+ years winning and negotiating multi-year enterprise software, SaaS, or platform deals, ideally with regulated utilities or energy retailers.\n\n - A track record on 15+ transactions of $250m to $1bn+ total contract value, including core billing or CIS platforms, at target margin.\n\n - Experience leading a deal desk, pursuit, or commercial negotiation team, with accountability for bookings, margin, and contract risk.\n\n - Energy domain knowledge: meter-to-cash, tariffs, market codes, and regulatory billing obligations.\n\n - The credibility to work with boards, CFOs, and regulators, and to say no when a deal doesn't add up.\n\nCapabilities\n\n - Commercial acumen. You understand deal economics and margin levers, and you know where deals make and lose money (discounting, liability concessions, and change requests, for example).\n\n - Deal structuring. You choose the right pricing model, and you set volume bands, indexation, and price-down paths that hold up over 5 to 10 years.\n\n - Risk allocation judgment. You know which risks we can accept, share, or refuse, and you can price them.\n\n - Competitive strategy. You build leverage through capture planning, proof points, and references, and you know how to displace an incumbent.\n\n - Scope and delivery alignment. You define what's in, what's out, and what has to be true for the price to hold, and you keep Delivery on side.\n\n - Exit and contract limits. You know which liability, SLA, and exit terms a vendor can accept from the start.\n\n - Commercial modeling. You build multi-year margin, cash flow, and cost-to-serve models, and you know your walk-away price.\n\nHow you work\n\n - You bring one voice to the table. No side deals, and every concession goes in the log.\n\n - You stay composed when a customer pushes a deadline, a competing bid, or procurement tactics, and you don't trade margin for speed.\n\n - You push hard on terms and protect the long-term partnership, because we'll live with the deal for years.\n\n - You work well across cultures and time zones, including with customers based in other markets.\n\n - You bring sales, legal, finance, and delivery colleagues into one room instead of letting them negotiate in silos.\n\n⭐ Bonus points\n\n - Time spent on the customer side of a large technology deal, so you know how buyers and procurement teams think and negotiate.\n\n - A legal or contracts background, or a deal desk or commercial finance background.\n\n - Negotiation or value-selling certifications, such as Harvard PON or MEDDICC.\n\n - Working knowledge of Ofgem licence conditions, the General Data Protection Regulation (GDPR), and operational resilience rules such as the Digital Operational Resilience Act (DORA).\n\n - A degree in business, engineering, law, or a related field.\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"1fbe5023-1fcd-42b8-8bcf-a733884c2927","title":"Senior Client Data & Analytics Lead","department":"Delivery Tech","team":"Delivery Tech","employmentType":"FullTime","location":"Tokyo, Japan","secondaryLocations":[],"publishedAt":"2026-10-19T06:54:39.908+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"Japan","addressLocality":"Tokyo"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/1fbe5023-1fcd-42b8-8bcf-a733884c2927","applyUrl":"https://jobs.ashbyhq.com/krakentech/1fbe5023-1fcd-42b8-8bcf-a733884c2927/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
Kraken Customer
What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
Who are we looking for?
We’re looking for a brilliant senior Data & Analytics Client Delivery Lead to help clients fully leverage Kraken data and transform their data team and capabilities. You should bring extensive experience doing analytics on a strong, modern data team (e.g., data analytics, business intelligence, or related field -- analytics manager, lead data analyst, analytics or data consultant or similar); a love of working with clients; and a passion for driving the clean energy transition – energy sector experience is a plus!
The role
You’ll work directly with Kraken clients to help them develop modern, transformative data and analytics capabilities as part of their broader Kraken transformation. You’ll train them on Kraken data and support them in building critical reporting & insightful analytics, sometimes getting hands-on with query writing or demo analytics.
You’ll also leverage your experience leading strong analytics teams to advise senior client data leadership on how to build a high-performing, business-centric data organization and leverage data as a strategic asset to unlock ambitious business and clean energy goals.
We are a flat and agile organisation and plan to remain this way. We are looking for a hands-on Data & Analytics Client Delivery Lead that can support both directly and indirectly - sometimes jumping in and writing queries or solving data challenges and other times advising or upskilling both clients and colleagues.
You will play a critical role in ensuring the clients’ reporting and analytics transition to Kraken goes smoothly - and ensuring that clients build the transformative data capabilities needed to get full value from Kraken data and power aspirational business goals.
What you’ll do:
Guide clients in redefining critical reporting and analytics to use new Kraken data and concepts, through hands-on query writing, working sessions, and trainings
Advise clients, including senior leadership, on topics like how to develop a high-performing data organization, how to build a modern tech stack, and how to pursue a data strategy and priorities that drive their core business objectives.
Strategically define and prioritize client data needs to influence the data product roadmap, ensuring product understands the core, shared client needs and that solutions achieve clients’ desired business outcomes
Partner with engineering to deliver new data features and requirements aligned to client use cases
Train Kraken’s broader client delivery team on how to help their respective business domains ask effective data questions and leverage data directly to drive business impact
What you’ll need to have / be:
Degree qualified equivalent, with strong client delivery and/or product ownership experience
Several years of experience as a data analytics, business intelligence, or related field -- analytics manager, lead data analyst, analytics or data consultant or similar
Strong familiarity with modern data practices and tools
Familiarity with SQL
Familiar with agile product development practices and experience collaborating with engineering
Excellent communications, collaboration and presentation skills
Strong influencing skills and ability to challenge traditional ways of thinking
Patience – our clients are undergoing huge transformations that take time and require our understanding
Experience in the energy sector a plus
Native Level Japanese and Business Level English
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\n\n\nKraken Customer\n\n \n\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n\n \n\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n\n \n\nWho are we looking for?\n\nWe’re looking for a brilliant senior Data & Analytics Client Delivery Lead to help clients fully leverage Kraken data and transform their data team and capabilities. You should bring extensive experience doing analytics on a strong, modern data team (e.g., data analytics, business intelligence, or related field -- analytics manager, lead data analyst, analytics or data consultant or similar); a love of working with clients; and a passion for driving the clean energy transition – energy sector experience is a plus!\n\n \n\nThe role\n\nYou’ll work directly with Kraken clients to help them develop modern, transformative data and analytics capabilities as part of their broader Kraken transformation. You’ll train them on Kraken data and support them in building critical reporting & insightful analytics, sometimes getting hands-on with query writing or demo analytics. \n\n \n\nYou’ll also leverage your experience leading strong analytics teams to advise senior client data leadership on how to build a high-performing, business-centric data organization and leverage data as a strategic asset to unlock ambitious business and clean energy goals.\n\n \n\nWe are a flat and agile organisation and plan to remain this way. We are looking for a hands-on Data & Analytics Client Delivery Lead that can support both directly and indirectly - sometimes jumping in and writing queries or solving data challenges and other times advising or upskilling both clients and colleagues. \n\n \n\nYou will play a critical role in ensuring the clients’ reporting and analytics transition to Kraken goes smoothly - and ensuring that clients build the transformative data capabilities needed to get full value from Kraken data and power aspirational business goals.\n\n\n\n\n\nWhat you’ll do:\n\n - Guide clients in redefining critical reporting and analytics to use new Kraken data and concepts, through hands-on query writing, working sessions, and trainings\n\n - Advise clients, including senior leadership, on topics like how to develop a high-performing data organization, how to build a modern tech stack, and how to pursue a data strategy and priorities that drive their core business objectives.\n\n - Strategically define and prioritize client data needs to influence the data product roadmap, ensuring product understands the core, shared client needs and that solutions achieve clients’ desired business outcomes\n\n - Partner with engineering to deliver new data features and requirements aligned to client use cases\n\n - Train Kraken’s broader client delivery team on how to help their respective business domains ask effective data questions and leverage data directly to drive business impact\n\n\n\n\n\nWhat you’ll need to have / be:\n\n - Degree qualified equivalent, with strong client delivery and/or product ownership experience\n\n - Several years of experience as a data analytics, business intelligence, or related field -- analytics manager, lead data analyst, analytics or data consultant or similar\n\n - Strong familiarity with modern data practices and tools\n\n - Familiarity with SQL\n\n - Familiar with agile product development practices and experience collaborating with engineering\n\n - Excellent communications, collaboration and presentation skills\n\n - Strong influencing skills and ability to challenge traditional ways of thinking\n\n - Patience – our clients are undergoing huge transformations that take time and require our understanding\n\n - Experience in the energy sector a plus\n\n - Native Level Japanese and Business Level English\n\n\n\nKraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR https://www.welcometothejungle.com/en/companies/kraken/EN https://app.welcometothejungle.com/companies/kraken-tech?_gl=1*1nh9ctu*_gcl_aw*R0NMLjE3NDU5MzIyNTAuQ2owS0NRanc4Y0hBQmhDLUFSSXNBSm5ZMTJ5SHlSWldxeDM4NHRIanZOMWNmNEJxSzJkRnhNdnZBX3JMcUpkLVVSSEtRQjJlWERKNkNaVWFBaWlURUFMd193Y0I.*_gcl_au*MTQwNjI1NDA2Mi4xNzQ1MzM3MTcz#company-mission-section) to learn more about our teams and culture.\n\n \n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"61698e07-63dc-4d3a-9282-96533bc2d19d","title":"(Senior) Client Enablement & Coaching Lead (f/m/d) - Dutch & German speaking ","department":"Delivery Operations","team":"Delivery Operations","employmentType":"FullTime","location":"Berlin, Germany","secondaryLocations":[{"location":"Paris, France","address":{"postalAddress":{"addressCountry":"France","addressLocality":"Paris"}}},{"location":"Remote, Netherlands","address":{"postalAddress":{"addressCountry":"Netherlands"}}}],"publishedAt":"2026-10-16T10:52:46.087+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"Germany","addressLocality":"Berlin"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/61698e07-63dc-4d3a-9282-96533bc2d19d","applyUrl":"https://jobs.ashbyhq.com/krakentech/61698e07-63dc-4d3a-9282-96533bc2d19d/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
You will play a key role in delivering Kraken's Human Design principles and Operating Model to transform our clients Operations, leading implementation through a hands-on, consultative approach. A strong understanding of Human Design principles and change management best practice is essential, as is the ability to influence leaders, navigate change with confidence and bring sharp project management and analytical skills.
You are responsible for guiding clients through the Kraken migration framework (BOT method), mentoring internal and external stakeholders, and ensuring operational success and long-term sustainability of the target operating model.
While operations will be your core focus, you’ll also need a solid grasp of broader retail functions – how data, comms and marketing interact with operations to shape customer outcomes and influence the success of the new model. While the primary focus is the C&I function, you’ll also need B2C experience to effectively support clients across the portfolio.
When executed well, these transformations can feel truly magical – across the whole organisation, and most importantly, our clients’ customers. The SCDL role is to make sure that magic is felt.
Key Responsibilities: what you'll do
Consultative Leadership & Client Engagement:
Lead client interactions through the entire BOT program lifecycle, providing hands-on consulting and fostering a learning environment by guiding clients to take ownership early in the migration process of the operational programme.
Help mobilise and set up initiatives such as Operations Transformation Office (OTO - client’s internal change management team), Early Adopters and work closely with Kraken’s Tech Teams to enable a smooth transformation.
Establish strong relationships within the client’s Senior Leadership team, acting as a trusted advisor and helping to shape, influence and unblock strategic decisions.
Empower the client’s migration ‘Ambassadors’ to become champions of the model, ensuring the program’s long term adoption and accountability across the organisation.
Shape planning so it aligns with the client’s goals and aspirations.
Project Management:
Guide the delivery of Kraken programmes – from Leadership Development to Skills Based Learning – by defining clear programme milestones that keep teams and stakeholders on track and organised.
Partner tightly with internal Tech teams so operational and technical migrations run in lockstep, reducing friction and keeping delivery on track.
Drive continuous improvement and iteration, tailoring solutions based on client-specific needs.
Mentorship & Coaching:
Cultivate future leadership by mentoring and coaching the client’s OTO and internal teams, enabling them to be successful in a Kraken powered organisation.
Ensure that internal stakeholders, including the OTO team, are fully equipped to take over ownership of scaling the operational transformation, with formalised check-ins at agreed points. Support the creation of high performing teams, able to think, lead and problem solve and lead in keeping with agile, customer centric methodologies.
Analytical & Problem-Solving:
Utilise strong analytical skills to anticipate challenges, pre-empt pain points and intervene early on to course correct.
Leverage client and Kraken data to identify red flags, understand cause-and-effect relationships, and drive corrective actions to improve client outcomes.
Being able to correlate and articulate the connection between employee engagement and customer satisfaction, and how operational changes can impact cost to serve.
Cross-Functional Collaboration & Influence:
Collaborate with multiple teams and stakeholders both within Kraken and across client internal teams such as HR, Data, Marketing and Tech to provide clear guidance on program delivery and solutions while managing client expectations.
Collaborate across departments to ensure that Kraken’s core offering aligns with client expectations. Ensure that operations never become a blocker to continued migration.
Remain up to date with new features and products and ensure the client is trained and adopts new functionality.
Driving Organisational Change:
Lead cultural and operational transformations, embedding sustainable change within the client’s organisation, using Kraken’s Human Design approach.
Champion the Kraken Operating model, ensuring the client’s operational structure evolves in alignment with best practices for both immediate and long-term success.
Skills: what you'll have
Exceptional project management skills, with the ability to work across multiple clients and fast-paced timelines.
Strong analytical skills with the ability to interpret data, identify risks, and proactively implement solutions.
Proven influencing skills, with experience persuading senior leaders and driving adoption of new methodologies.
Deep technical understanding of Kraken's products and services, including migration processes and temporary solutions.
Demonstrating leadership practices and promoting professionalism in client interactions Excellent communication skills, both written and verbal, with the ability to explain complex concepts and principles to a varied audience.
Experience
Proven communication at all levels, able to leverage style at Exec level.
Exposure to outsourcing models (BPOs), understanding their drivers, challenges, and how to manage these relationships effectively.
Change management using agile methodologies.
Proven record of creating high performing teams, either internally within operations or externally with clients.
Other Requirements:
Ability to travel globally, with placement based on preference when possible, but flexibility required according to client needs.
Ability to work across multiple clients and markets, quickly adapting to varying client needs and environments/languages.
Highly driven to ‘make things happen’. Growth mindset demonstrated through all your work. Ability to speak persuasively and inspire energy, motivating both internal teams and external stakeholders including Direct Reports.
Comfortable navigating between operations and technical conversations, bridging gaps between business needs and technical solutions.
Expertise in driving programme ownership, from inception through to sustainable execution, ensuring clients are equipped to lead post-migration.
Fluent German & Dutch is a prerequisite for this role
Please submit your resume in English 🇬🇧
This position involves travelling across different European countries 🚃
You may see this role listed as \"Client Enablement and Coaching Lead\". This is to help the right people find it. The actual job title is Client Delivery Lead.
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\n\n\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n\n \n\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n\n \n\nYou will play a key role in delivering Kraken's Human Design principles and Operating Model to transform our clients Operations, leading implementation through a hands-on, consultative approach. A strong understanding of Human Design principles and change management best practice is essential, as is the ability to influence leaders, navigate change with confidence and bring sharp project management and analytical skills.\n\n \n\nYou are responsible for guiding clients through the Kraken migration framework (BOT method), mentoring internal and external stakeholders, and ensuring operational success and long-term sustainability of the target operating model. \n\n \n\nWhile operations will be your core focus, you’ll also need a solid grasp of broader retail functions – how data, comms and marketing interact with operations to shape customer outcomes and influence the success of the new model. While the primary focus is the C&I function, you’ll also need B2C experience to effectively support clients across the portfolio.\n\n \n\nWhen executed well, these transformations can feel truly magical – across the whole organisation, and most importantly, our clients’ customers. The SCDL role is to make sure that magic is felt.\n\nKey Responsibilities: what you'll do\n\n - Consultative Leadership & Client Engagement:\n\n - Lead client interactions through the entire BOT program lifecycle, providing hands-on consulting and fostering a learning environment by guiding clients to take ownership early in the migration process of the operational programme.\n\n - Help mobilise and set up initiatives such as Operations Transformation Office (OTO - client’s internal change management team), Early Adopters and work closely with Kraken’s Tech Teams to enable a smooth transformation.\n\n - Establish strong relationships within the client’s Senior Leadership team, acting as a trusted advisor and helping to shape, influence and unblock strategic decisions.\n\n - Empower the client’s migration ‘Ambassadors’ to become champions of the model, ensuring the program’s long term adoption and accountability across the organisation.\n\n - Shape planning so it aligns with the client’s goals and aspirations.\n\n \n\nProject Management:\n\n - Guide the delivery of Kraken programmes – from Leadership Development to Skills Based Learning – by defining clear programme milestones that keep teams and stakeholders on track and organised.\n\n - Partner tightly with internal Tech teams so operational and technical migrations run in lockstep, reducing friction and keeping delivery on track.\n\n - Drive continuous improvement and iteration, tailoring solutions based on client-specific needs.\n\n \n\nMentorship & Coaching:\n\n - Cultivate future leadership by mentoring and coaching the client’s OTO and internal teams, enabling them to be successful in a Kraken powered organisation.\n\n - Ensure that internal stakeholders, including the OTO team, are fully equipped to take over ownership of scaling the operational transformation, with formalised check-ins at agreed points. Support the creation of high performing teams, able to think, lead and problem solve and lead in keeping with agile, customer centric methodologies.\n\n \n\nAnalytical & Problem-Solving:\n\n - Utilise strong analytical skills to anticipate challenges, pre-empt pain points and intervene early on to course correct.\n\n - Leverage client and Kraken data to identify red flags, understand cause-and-effect relationships, and drive corrective actions to improve client outcomes.\n\n - Being able to correlate and articulate the connection between employee engagement and customer satisfaction, and how operational changes can impact cost to serve.\n\n \n\nCross-Functional Collaboration & Influence:\n\n - Collaborate with multiple teams and stakeholders both within Kraken and across client internal teams such as HR, Data, Marketing and Tech to provide clear guidance on program delivery and solutions while managing client expectations.\n\n - Collaborate across departments to ensure that Kraken’s core offering aligns with client expectations. Ensure that operations never become a blocker to continued migration.\n\n - Remain up to date with new features and products and ensure the client is trained and adopts new functionality.\n\n \n\nDriving Organisational Change:\n\n - Lead cultural and operational transformations, embedding sustainable change within the client’s organisation, using Kraken’s Human Design approach.\n\n - Champion the Kraken Operating model, ensuring the client’s operational structure evolves in alignment with best practices for both immediate and long-term success.\n \n \n\nSkills: what you'll have\n\n - Exceptional project management skills, with the ability to work across multiple clients and fast-paced timelines.\n\n - Strong analytical skills with the ability to interpret data, identify risks, and proactively implement solutions.\n\n - Proven influencing skills, with experience persuading senior leaders and driving adoption of new methodologies.\n\n - Deep technical understanding of Kraken's products and services, including migration processes and temporary solutions.\n\n - Demonstrating leadership practices and promoting professionalism in client interactions Excellent communication skills, both written and verbal, with the ability to explain complex concepts and principles to a varied audience.\n\n \n\nExperience\n\n - Proven communication at all levels, able to leverage style at Exec level.\n\n - Exposure to outsourcing models (BPOs), understanding their drivers, challenges, and how to manage these relationships effectively.\n\n - Change management using agile methodologies.\n\n - Proven record of creating high performing teams, either internally within operations or externally with clients. \n\n \n\nOther Requirements:\n\n - Ability to travel globally, with placement based on preference when possible, but flexibility required according to client needs.\n\n - Ability to work across multiple clients and markets, quickly adapting to varying client needs and environments/languages.\n\n - Highly driven to ‘make things happen’. Growth mindset demonstrated through all your work. Ability to speak persuasively and inspire energy, motivating both internal teams and external stakeholders including Direct Reports.\n\n - Comfortable navigating between operations and technical conversations, bridging gaps between business needs and technical solutions.\n\n - Expertise in driving programme ownership, from inception through to sustainable execution, ensuring clients are equipped to lead post-migration.\n\n - Fluent German & Dutch is a prerequisite for this role\n\n\n\nPlease submit your resume in English 🇬🇧\n\nThis position involves travelling across different European countries 🚃\n\nYou may see this role listed as \"Client Enablement and Coaching Lead\". This is to help the right people find it. The actual job title is Client Delivery Lead.\n\n \n\nKraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR https://www.welcometothejungle.com/en/companies/kraken/EN https://app.welcometothejungle.com/companies/kraken-tech?_gl=1*1nh9ctu*_gcl_aw*R0NMLjE3NDU5MzIyNTAuQ2owS0NRanc4Y0hBQmhDLUFSSXNBSm5ZMTJ5SHlSWldxeDM4NHRIanZOMWNmNEJxSzJkRnhNdnZBX3JMcUpkLVVSSEtRQjJlWERKNkNaVWFBaWlURUFMd193Y0I.*_gcl_au*MTQwNjI1NDA2Mi4xNzQ1MzM3MTcz#company-mission-section) to learn more about our teams and culture.\n\n \n\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n\n \n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. \n\n\n \n\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-noticeand (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.\n\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"a41552bd-10bb-40e8-a303-e894a416924e","title":"Client Enablement & Coaching Lead (F/H/X)","department":"Delivery Operations","team":"Delivery Operations","employmentType":"FullTime","location":"Berlin, Germany","secondaryLocations":[],"publishedAt":"2026-10-16T10:54:36.657+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"Germany","addressLocality":"Berlin"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/a41552bd-10bb-40e8-a303-e894a416924e","applyUrl":"https://jobs.ashbyhq.com/krakentech/a41552bd-10bb-40e8-a303-e894a416924e/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
You will play a key role in delivering Kraken's Human Design principles and Operating Model to transform our clients Operations, leading implementation through a hands-on, consultative approach. A strong understanding of Human Design principles and change management best practice is essential, as is the ability to influence leaders, navigate change with confidence and bring sharp project management and analytical skills.
You are responsible for guiding clients through the Kraken migration framework (BOT method), mentoring internal and external stakeholders, and ensuring operational success and long-term sustainability of the target operating model.
While operations will be your core focus, you’ll also need a solid grasp of broader retail functions – how data, comms and marketing interact with operations to shape customer outcomes and influence the success of the new model. While the primary focus is the C&I function, you’ll also need B2C experience to effectively support clients across the portfolio.
When executed well, these transformations can feel truly magical – across the whole organisation, and most importantly, our clients’ customers. The SCDL role is to make sure that magic is felt.
Key Responsibilities: what you'll do
Consultative Leadership & Client Engagement:
Lead client interactions through the entire BOT program lifecycle, providing hands-on consulting and fostering a learning environment by guiding clients to take ownership early in the migration process of the operational programme.
Help mobilise and set up initiatives such as Operations Transformation Office (OTO - client’s internal change management team), Early Adopters and work closely with Kraken’s Tech Teams to enable a smooth transformation.
Establish strong relationships within the client’s Senior Leadership team, acting as a trusted advisor and helping to shape, influence and unblock strategic decisions.
Empower the client’s migration ‘Ambassadors’ to become champions of the model, ensuring the program’s long term adoption and accountability across the organisation.
Shape planning so it aligns with the client’s goals and aspirations.
Project Management:
Guide the delivery of Kraken programmes – from Leadership Development to Skills Based Learning – by defining clear programme milestones that keep teams and stakeholders on track and organised.
Partner tightly with internal Tech teams so operational and technical migrations run in lockstep, reducing friction and keeping delivery on track.
Drive continuous improvement and iteration, tailoring solutions based on client-specific needs.
Mentorship & Coaching:
Cultivate future leadership by mentoring and coaching the client’s OTO and internal teams, enabling them to be successful in a Kraken powered organisation.
Ensure that internal stakeholders, including the OTO team, are fully equipped to take over ownership of scaling the operational transformation, with formalised check-ins at agreed points. Support the creation of high performing teams, able to think, lead and problem solve and lead in keeping with agile, customer centric methodologies.
Analytical & Problem-Solving:
Utilise strong analytical skills to anticipate challenges, pre-empt pain points and intervene early on to course correct.
Leverage client and Kraken data to identify red flags, understand cause-and-effect relationships, and drive corrective actions to improve client outcomes.
Being able to correlate and articulate the connection between employee engagement and customer satisfaction, and how operational changes can impact cost to serve.
Cross-Functional Collaboration & Influence:
Collaborate with multiple teams and stakeholders both within Kraken and across client internal teams such as HR, Data, Marketing and Tech to provide clear guidance on program delivery and solutions while managing client expectations.
Collaborate across departments to ensure that Kraken’s core offering aligns with client expectations. Ensure that operations never become a blocker to continued migration.
Remain up to date with new features and products and ensure the client is trained and adopts new functionality.
Driving Organisational Change:
Lead cultural and operational transformations, embedding sustainable change within the client’s organisation, using Kraken’s Human Design approach.
Champion the Kraken Operating model, ensuring the client’s operational structure evolves in alignment with best practices for both immediate and long-term success.
Skills: what you'll have
Exceptional project management skills, with the ability to work across multiple clients and fast-paced timelines.
Strong analytical skills with the ability to interpret data, identify risks, and proactively implement solutions.
Proven influencing skills, with experience persuading senior leaders and driving adoption of new methodologies.
Deep technical understanding of Kraken's products and services, including migration processes and temporary solutions.
Demonstrating leadership practices and promoting professionalism in client interactions Excellent communication skills, both written and verbal, with the ability to explain complex concepts and principles to a varied audience.
Fluent English & French is a prerequisite
Experience
Proven communication at all levels, able to leverage style at Exec level.
Exposure to outsourcing models (BPOs), understanding their drivers, challenges, and how to manage these relationships effectively.
Change management using agile methodologies.
Proven record of creating high performing teams, either internally within operations or externally with clients.
Other Requirements:
Ability to travel globally, with placement based on preference when possible, but flexibility required according to client needs.
Ability to work across multiple clients and markets, quickly adapting to varying client needs and environments/languages.
Highly driven to ‘make things happen’. Growth mindset demonstrated through all your work. Ability to speak persuasively and inspire energy, motivating both internal teams and external stakeholders including Direct Reports.
Comfortable navigating between operations and technical conversations, bridging gaps between business needs and technical solutions.
Expertise in driving programme ownership, from inception through to sustainable execution, ensuring clients are equipped to lead post-migration.
Please submit your resume in English 🇬🇧
This position involves travelling across different European countries 🚃.
You may see this role listed as \"Client Enablement and Coaching Lead\". This is to help the right people find it. The actual job title is Client Delivery Lead.
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\n\n\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n\n \n\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n\n \n\nYou will play a key role in delivering Kraken's Human Design principles and Operating Model to transform our clients Operations, leading implementation through a hands-on, consultative approach. A strong understanding of Human Design principles and change management best practice is essential, as is the ability to influence leaders, navigate change with confidence and bring sharp project management and analytical skills.\n\n \n\nYou are responsible for guiding clients through the Kraken migration framework (BOT method), mentoring internal and external stakeholders, and ensuring operational success and long-term sustainability of the target operating model. \n\n \n\nWhile operations will be your core focus, you’ll also need a solid grasp of broader retail functions – how data, comms and marketing interact with operations to shape customer outcomes and influence the success of the new model. While the primary focus is the C&I function, you’ll also need B2C experience to effectively support clients across the portfolio.\n\n \n\nWhen executed well, these transformations can feel truly magical – across the whole organisation, and most importantly, our clients’ customers. The SCDL role is to make sure that magic is felt.\n\nKey Responsibilities: what you'll do\n\n - Consultative Leadership & Client Engagement:\n\n - Lead client interactions through the entire BOT program lifecycle, providing hands-on consulting and fostering a learning environment by guiding clients to take ownership early in the migration process of the operational programme.\n\n - Help mobilise and set up initiatives such as Operations Transformation Office (OTO - client’s internal change management team), Early Adopters and work closely with Kraken’s Tech Teams to enable a smooth transformation.\n\n - Establish strong relationships within the client’s Senior Leadership team, acting as a trusted advisor and helping to shape, influence and unblock strategic decisions.\n\n - Empower the client’s migration ‘Ambassadors’ to become champions of the model, ensuring the program’s long term adoption and accountability across the organisation.\n\n - Shape planning so it aligns with the client’s goals and aspirations.\n\n \n\nProject Management:\n\n - Guide the delivery of Kraken programmes – from Leadership Development to Skills Based Learning – by defining clear programme milestones that keep teams and stakeholders on track and organised.\n\n - Partner tightly with internal Tech teams so operational and technical migrations run in lockstep, reducing friction and keeping delivery on track.\n\n - Drive continuous improvement and iteration, tailoring solutions based on client-specific needs.\n\n \n\nMentorship & Coaching:\n\n - Cultivate future leadership by mentoring and coaching the client’s OTO and internal teams, enabling them to be successful in a Kraken powered organisation.\n\n - Ensure that internal stakeholders, including the OTO team, are fully equipped to take over ownership of scaling the operational transformation, with formalised check-ins at agreed points. Support the creation of high performing teams, able to think, lead and problem solve and lead in keeping with agile, customer centric methodologies.\n\n \n\nAnalytical & Problem-Solving:\n\n - Utilise strong analytical skills to anticipate challenges, pre-empt pain points and intervene early on to course correct.\n\n - Leverage client and Kraken data to identify red flags, understand cause-and-effect relationships, and drive corrective actions to improve client outcomes.\n\n - Being able to correlate and articulate the connection between employee engagement and customer satisfaction, and how operational changes can impact cost to serve.\n\n \n\nCross-Functional Collaboration & Influence:\n\n - Collaborate with multiple teams and stakeholders both within Kraken and across client internal teams such as HR, Data, Marketing and Tech to provide clear guidance on program delivery and solutions while managing client expectations.\n\n - Collaborate across departments to ensure that Kraken’s core offering aligns with client expectations. Ensure that operations never become a blocker to continued migration.\n\n - Remain up to date with new features and products and ensure the client is trained and adopts new functionality.\n\n \n\nDriving Organisational Change:\n\n - Lead cultural and operational transformations, embedding sustainable change within the client’s organisation, using Kraken’s Human Design approach.\n\n - Champion the Kraken Operating model, ensuring the client’s operational structure evolves in alignment with best practices for both immediate and long-term success.\n \n \n\nSkills: what you'll have\n\n - Exceptional project management skills, with the ability to work across multiple clients and fast-paced timelines.\n\n - Strong analytical skills with the ability to interpret data, identify risks, and proactively implement solutions.\n\n - Proven influencing skills, with experience persuading senior leaders and driving adoption of new methodologies.\n\n - Deep technical understanding of Kraken's products and services, including migration processes and temporary solutions.\n\n - Demonstrating leadership practices and promoting professionalism in client interactions Excellent communication skills, both written and verbal, with the ability to explain complex concepts and principles to a varied audience.\n\n - Fluent English & French is a prerequisite \n\n \n\nExperience\n\n - Proven http://audience.ExperienceProven communication at all levels, able to leverage style at Exec level.\n\n - Exposure to outsourcing models (BPOs), understanding their drivers, challenges, and how to manage these relationships effectively.\n\n - Change management using agile methodologies.\n\n - Proven record of creating high performing teams, either internally within operations or externally with clients. \n\n \n\nOther Requirements:\n\n - Ability to travel globally, with placement based on preference when possible, but flexibility required according to client needs.\n\n - Ability to work across multiple clients and markets, quickly adapting to varying client needs and environments/languages.\n\n - Highly driven to ‘make things happen’. Growth mindset demonstrated through all your work. Ability to speak persuasively and inspire energy, motivating both internal teams and external stakeholders including Direct Reports.\n\n - Comfortable navigating between operations and technical conversations, bridging gaps between business needs and technical solutions.\n\n - Expertise in driving programme ownership, from inception through to sustainable execution, ensuring clients are equipped to lead post-migration.\n\n\n\nPlease submit your resume in English 🇬🇧\n\nThis position involves travelling across different European countries 🚃.\n\nYou may see this role listed as \"Client Enablement and Coaching Lead\". This is to help the right people find it. The actual job title is Client Delivery Lead.\n\n \n\nKraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR https://www.welcometothejungle.com/en/companies/kraken/EN https://app.welcometothejungle.com/companies/kraken-tech?_gl=1*1nh9ctu*_gcl_aw*R0NMLjE3NDU5MzIyNTAuQ2owS0NRanc4Y0hBQmhDLUFSSXNBSm5ZMTJ5SHlSWldxeDM4NHRIanZOMWNmNEJxSzJkRnhNdnZBX3JMcUpkLVVSSEtRQjJlWERKNkNaVWFBaWlURUFMd193Y0I.*_gcl_au*MTQwNjI1NDA2Mi4xNzQ1MzM3MTcz#company-mission-section) to learn more about our teams and culture.\n\n \n\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n\n \n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. \n\n\n \n\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-noticeand (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.\n\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"17f7250a-2be3-4113-9e65-ff8fb751ae4f","title":"Delivery Manager - Generation Flex","department":"Delivery Tech","team":"Delivery Tech","employmentType":"FullTime","location":"Berlin, Germany","secondaryLocations":[{"location":"Remote, Germany","address":{"postalAddress":{"addressCountry":"Germany"}}}],"publishedAt":"2026-09-23T17:37:03.232+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Germany","addressLocality":"Berlin"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/17f7250a-2be3-4113-9e65-ff8fb751ae4f","applyUrl":"https://jobs.ashbyhq.com/krakentech/17f7250a-2be3-4113-9e65-ff8fb751ae4f/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
Kraken Generation Flex
The energy industry is undergoing the largest transformation since industrialisation at an unprecedented rate of change and we are positioning ourselves to be at the heart of that change.
Our aim is to be the leading global provider of solutions that enable customers to release £30bn of value per annum from distributed energy resources (DERs). We are building a Software as a Service (SaaS) subscription business with a global addressable market of £2.4 billion per annum, by digitally connecting hundreds of thousands of DERs with energy markets.
We have already attained a market leading position and Kraken is a recognised thought leader and innovator in the industry.
🏠 Where you'll fit in:
As we enter a stage of rapid commercialisation and growth, we're looking for a Generation Flex Delivery Manager to own the successful onboarding of flexible generation and energy assets onto KrakenFlex across the EU with a focus on Germany.
This is a customer-facing delivery role with a strong technical bias. You'll manage an asset through the full onboarding journey, from initial discovery and technical analysis, through site design and gateway installation, to commissioning, testing and handover into live service.
You'll sit at the intersection of our customers, Electrical Engineering, Product and Customer Success Engineering teams. You'll need to understand both the connectivity and control architecture of our customers' assets and how those assets connect to and operate through the KrakenFlex SaaS platform.
You won't be expected to design the details of the integration solution or write the software yourself. Instead, you'll need enough technical depth across both areas to understand how they fit together, identify gaps and risks, challenge incomplete information and drive the right conversations to get a site successfully integrated.
Your role is to bring together three perspectives throughout onboarding:
Customer: What is the customer trying to achieve, and what do we need from them?
Product: How will the asset operate within KrakenFlex, and what product capabilities and configuration are required?
Engineering: How does the physical asset need to be integrated, connected and commissioned to make that solution work?
Your job is to make sure those three come together as one successfully delivered customer solution.
🚀 What you'll own:
Own the end-to-end onboarding and delivery of Generation Flex assets BESS (grid-scale and C&I) and RES (Wind and Solar), from initial onboarding through analysis, site design, installation, configuration, commissioning, testing and handover into live service.
Build a strong understanding of the Generation Flex product and SaaS platform, including how assets are represented, configured, monitored and controlled within KrakenFlex.
Understand how the physical site and its electrical/control systems connect into the KrakenFlex software architecture, and bring those two worlds together throughout onboarding.
Work closely with Product and Software Engineering teams to understand the relevant GenFlex capabilities, product modules, configuration requirements and technical constraints for each customer and asset.
Translate between customer requirements, electrical engineering requirements and SaaS/product requirements, making sure each group understands what is needed from the others.
Understand the end-to-end data and control path from the physical asset through site controls, meters, PPCs, gateways and communications infrastructure into Kraken Flex, and from Kraken Flex back to the asset where control is required.
Ensure that the customer's intended use of the GenFlex product is reflected in the technical onboarding solution, including the required telemetry, controls, configuration, integrations and product modules.
Be able to explain to customers how their site will interact with KrakenFlex, both from a physical integration perspective and from a software/product perspective.
Work with Product teams to identify where customer or asset requirements do not fit current product capabilities, and ensure gaps, constraints or product dependencies are surfaced early.
Feed recurring onboarding challenges, customer requirements and technical integration pain points back into Product and Engineering teams to help improve and scale the GenFlex proposition.
Be the primary delivery point of contact for customers during site onboarding, setting clear expectations around what we need from them, what Kraken is delivering and what needs to happen next.
Work closely with our Electrical Engineering and Customer Success Engineering teams to ensure the technical information required to integrate a site is complete, accurate and available at the right stage of delivery.
Review and interpret customer technical documentation including:
Electrical Single Line Diagrams (SLDs)
Network and communications diagrams
Site and asset specifications
PPC and controller documentation
Modbus register maps
IP addressing and network information
Functional Design Specifications
Metering and telemetry information
Hardware and connectivity requirements
Be confident discussing technical site architecture with customers and engineers, understanding how equipment such as generators, batteries, meters, PPCs, controllers, gateways and site networks fit together.
Identify missing, inconsistent or technically unclear customer information early and drive it to resolution before it becomes a delivery blocker.
Coordinate the preparation and review of Kraken integration documentation, including gateway architecture, communications diagrams, Kraken SLDs, integration designs and site configuration information.
Coordinate the Kraken Gateway delivery and installation process, ensuring prerequisites such as power, networking, connectivity and installation arrangements are understood and ready.
Manage readiness for key commissioning and testing activities, including:
Gateway installation and connectivity
Operational acceptance testing
Kraken market and service testing
Proactively manage delivery risks and communicate issues and mitigation plans clearly to internal and external stakeholders.
Surface blockers early and drive the right people together to resolve them rather than allowing issues to sit between teams.
Maintain clear visibility of the status and health of each site, including technical readiness, product readiness, customer actions, Kraken actions and upcoming milestones.
Continuously improve the Generation Flex onboarding process, identifying recurring technical, product or customer blockers and working with Engineering, Product and Operations teams to remove them.
🧠 What you'll bring to the party:
A strong technical background and the confidence to work closely with electrical, control systems, and networking.
A practical understanding of industrial networking and communications, including concepts such as IP addressing, LANs, routers, switches, VPNs and site connectivity.
Enough electrical engineering knowledge to understand concepts such as metering, breakers, transformers, generators, inverters, batteries and asset control systems.
Experience delivering technical projects involving the integration, commissioning or onboarding of physical assets, ideally within energy, renewables, utilities, industrial automation, controls or a similar environment.
Excellent communication skills, with the ability to take a complicated technical problem and clearly explain the issue, impact, owner and next action.
Experience coordinating multiple teams and dependencies across customers, Electrical Engineering, hardware, installation partners and other third parties.
A highly organised approach to delivery, with strong attention to detail and the ability to manage multiple sites at different stages of onboarding simultaneously.
The ability to proactively identify risk, remove blockers and maintain momentum in an environment where customer readiness and site timelines can change quickly.
A customer-centric mindset and a drive to provide an outstanding onboarding experience without compromising technical quality.
A pragmatic, collaborative approach and the confidence to operate in a fast-moving environment where processes and products are still evolving.
A strong interest in understanding how a SaaS product works end-to-end, rather than treating the software platform as a black box.
A drive to get things done in a collaborative, agile environment, comfortable navigating the complexity and comfortable being the regional face of site onboarding function.
Language: professional fluency in German and English
⭐ Bonus points
Experience in APIs, data flows, system integrations or cloud software architecture would be beneficial.
Experience in flexible generation, battery storage, renewable energy, demand response or distributed energy resources.
A working understanding of industrial communication protocols and controlled environments would be helpful (e.g. modbus, OPC UA
Experience commissioning or integrating generators, BESS, solar, EV infrastructure or other industrial energy assets.
Previous experience working with grid-connected assets, control systems or energy market services.
Experience with SaaS implementation, technical product onboarding or systems integration.
Familiarity with commissioning processes and the distinction between cold commissioning, energisation and hot commissioning.
Experience with industrial gateways, edge devices or IoT connectivity.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\n\n\nKraken Generation Flex\nThe energy industry is undergoing the largest transformation since industrialisation at an unprecedented rate of change and we are positioning ourselves to be at the heart of that change.\n\nOur aim is to be the leading global provider of solutions that enable customers to release £30bn of value per annum from distributed energy resources (DERs). We are building a Software as a Service (SaaS) subscription business with a global addressable market of £2.4 billion per annum, by digitally connecting hundreds of thousands of DERs with energy markets.\n\nWe have already attained a market leading position and Kraken is a recognised thought leader and innovator in the industry.\n\n\n\n🏠 Where you'll fit in: \n\nAs we enter a stage of rapid commercialisation and growth, we're looking for a Generation Flex Delivery Manager to own the successful onboarding of flexible generation and energy assets onto KrakenFlex across the EU with a focus on Germany.\n\n\n\nThis is a customer-facing delivery role with a strong technical bias. You'll manage an asset through the full onboarding journey, from initial discovery and technical analysis, through site design and gateway installation, to commissioning, testing and handover into live service.\n\n\n\nYou'll sit at the intersection of our customers, Electrical Engineering, Product and Customer Success Engineering teams. You'll need to understand both the connectivity and control architecture of our customers' assets and how those assets connect to and operate through the KrakenFlex SaaS platform.\n\n\n\nYou won't be expected to design the details of the integration solution or write the software yourself. Instead, you'll need enough technical depth across both areas to understand how they fit together, identify gaps and risks, challenge incomplete information and drive the right conversations to get a site successfully integrated.\n\n\n\nYour role is to bring together three perspectives throughout onboarding:\n\nCustomer: What is the customer trying to achieve, and what do we need from them?\n\nProduct: How will the asset operate within KrakenFlex, and what product capabilities and configuration are required?\n\nEngineering: How does the physical asset need to be integrated, connected and commissioned to make that solution work?\n\nYour job is to make sure those three come together as one successfully delivered customer solution.\n\n\n\n🚀 What you'll own:\n\n - Own the end-to-end onboarding and delivery of Generation Flex assets BESS (grid-scale and C&I) and RES (Wind and Solar), from initial onboarding through analysis, site design, installation, configuration, commissioning, testing and handover into live service.\n\n - Build a strong understanding of the Generation Flex product and SaaS platform, including how assets are represented, configured, monitored and controlled within KrakenFlex.\n\n - Understand how the physical site and its electrical/control systems connect into the KrakenFlex software architecture, and bring those two worlds together throughout onboarding.\n\n - Work closely with Product and Software Engineering teams to understand the relevant GenFlex capabilities, product modules, configuration requirements and technical constraints for each customer and asset.\n\n - Translate between customer requirements, electrical engineering requirements and SaaS/product requirements, making sure each group understands what is needed from the others.\n\n - Understand the end-to-end data and control path from the physical asset through site controls, meters, PPCs, gateways and communications infrastructure into Kraken Flex, and from Kraken Flex back to the asset where control is required.\n\n - Ensure that the customer's intended use of the GenFlex product is reflected in the technical onboarding solution, including the required telemetry, controls, configuration, integrations and product modules.\n\n - Be able to explain to customers how their site will interact with KrakenFlex, both from a physical integration perspective and from a software/product perspective.\n\n - Work with Product teams to identify where customer or asset requirements do not fit current product capabilities, and ensure gaps, constraints or product dependencies are surfaced early.\n\n - Feed recurring onboarding challenges, customer requirements and technical integration pain points back into Product and Engineering teams to help improve and scale the GenFlex proposition.\n\n - Be the primary delivery point of contact for customers during site onboarding, setting clear expectations around what we need from them, what Kraken is delivering and what needs to happen next.\n\n - Work closely with our Electrical Engineering and Customer Success Engineering teams to ensure the technical information required to integrate a site is complete, accurate and available at the right stage of delivery.\n\n - Review and interpret customer technical documentation including:\n \n - Electrical Single Line Diagrams (SLDs)\n \n - Network and communications diagrams\n \n - Site and asset specifications\n \n - PPC and controller documentation\n \n - Modbus register maps\n \n - IP addressing and network information\n \n - Functional Design Specifications\n \n - Metering and telemetry information\n \n - Hardware and connectivity requirements\n\n - Be confident discussing technical site architecture with customers and engineers, understanding how equipment such as generators, batteries, meters, PPCs, controllers, gateways and site networks fit together.\n\n - Identify missing, inconsistent or technically unclear customer information early and drive it to resolution before it becomes a delivery blocker.\n\n - Coordinate the preparation and review of Kraken integration documentation, including gateway architecture, communications diagrams, Kraken SLDs, integration designs and site configuration information.\n\n - Coordinate the Kraken Gateway delivery and installation process, ensuring prerequisites such as power, networking, connectivity and installation arrangements are understood and ready.\n\n - Manage readiness for key commissioning and testing activities, including:\n \n - Gateway installation and connectivity\n \n - Operational acceptance testing\n \n - Kraken market and service testing\n\n - Proactively manage delivery risks and communicate issues and mitigation plans clearly to internal and external stakeholders.\n\n - Surface blockers early and drive the right people together to resolve them rather than allowing issues to sit between teams.\n\n - Maintain clear visibility of the status and health of each site, including technical readiness, product readiness, customer actions, Kraken actions and upcoming milestones.\n\n - Continuously improve the Generation Flex onboarding process, identifying recurring technical, product or customer blockers and working with Engineering, Product and Operations teams to remove them.\n\n\n\n🧠 What you'll bring to the party:\n\n - A strong technical background and the confidence to work closely with electrical, control systems, and networking.\n\n - A practical understanding of industrial networking and communications, including concepts such as IP addressing, LANs, routers, switches, VPNs and site connectivity.\n\n - Enough electrical engineering knowledge to understand concepts such as metering, breakers, transformers, generators, inverters, batteries and asset control systems.\n\n - Experience delivering technical projects involving the integration, commissioning or onboarding of physical assets, ideally within energy, renewables, utilities, industrial automation, controls or a similar environment.\n\n - Excellent communication skills, with the ability to take a complicated technical problem and clearly explain the issue, impact, owner and next action.\n\n - Experience coordinating multiple teams and dependencies across customers, Electrical Engineering, hardware, installation partners and other third parties.\n\n - A highly organised approach to delivery, with strong attention to detail and the ability to manage multiple sites at different stages of onboarding simultaneously.\n\n - The ability to proactively identify risk, remove blockers and maintain momentum in an environment where customer readiness and site timelines can change quickly.\n\n - A customer-centric mindset and a drive to provide an outstanding onboarding experience without compromising technical quality.\n\n - A pragmatic, collaborative approach and the confidence to operate in a fast-moving environment where processes and products are still evolving.\n\n - A strong interest in understanding how a SaaS product works end-to-end, rather than treating the software platform as a black box.\n\n - A drive to get things done in a collaborative, agile environment, comfortable navigating the complexity and comfortable being the regional face of site onboarding function.\n\n - Language: professional fluency in German and English\n\n\n\n⭐ Bonus points\n\n - Experience in APIs, data flows, system integrations or cloud software architecture would be beneficial.\n\n - Experience in flexible generation, battery storage, renewable energy, demand response or distributed energy resources.\n\n - A working understanding of industrial communication protocols and controlled environments would be helpful (e.g. modbus, OPC UA\n\n - Experience commissioning or integrating generators, BESS, solar, EV infrastructure or other industrial energy assets.\n\n - Previous experience working with grid-connected assets, control systems or energy market services.\n\n - Experience with SaaS implementation, technical product onboarding or systems integration.\n\n - Familiarity with commissioning processes and the distinction between cold commissioning, energisation and hot commissioning.\n\n - Experience with industrial gateways, edge devices or IoT connectivity.\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"1c8d199e-0f94-4c81-9e50-a1b679260c52","title":"Electrical Engineer II (Integrations)","department":"Delivery Tech","team":"Delivery Tech","employmentType":"FullTime","location":"Manchester, UK","secondaryLocations":[],"publishedAt":"2026-09-25T08:08:43.185+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"streetAddress":"","addressCountry":"United Kingdom","addressLocality":"Manchester"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/1c8d199e-0f94-4c81-9e50-a1b679260c52","applyUrl":"https://jobs.ashbyhq.com/krakentech/1c8d199e-0f94-4c81-9e50-a1b679260c52/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
The energy industry is undergoing the largest transformation since industrialisation, at an unprecedented rate of change and we are positioning ourselves at the heart of it. In the UK, with a legally binding Net Zero target for 2050 and a clean-power ambition for 2030, we are scaling rapidly to integrate Distributed Energy Resources (DERs) into the grid.
Kraken is recognised as a thought leader and innovator. With complete independence from Octopus Energy, we are building a SaaS business that digitally connects hundreds of thousands of DERs with energy markets. As our UK fleet grows and we support our expansion across Europe, we are looking for an Integrations Engineer to help turn customer sites into market-connected, controllable assets.
As we scale our fleet of integrated assets, we are looking for an Electrical Engineer to support the delivery of our site integrations and grow into owning them, learning the full lifecycle from the early information stage through design, deployment and testing.
You’ll be part of an engineering delivery team, based in Manchester, who take an integration project from the very early information stage, design how it will be integrated into Kraken’s platform and then turn that design into a live, controllable, market-participating asset.
Engineering delivery is an innovative and engineering-focused team with a culture that fosters collaboration and fresh thinking to create a new energy system. Alongside design, deployment and testing; they constantly look into ways to improve efficiency through tooling and the automation of repetitive tasks. They collaborate daily with delivery managers and customer success to onboard new sites as well as support the existing.
Integration design contribution: With guidance, analyse provided information and contribute to hardware and software integration approaches. When necessary, exchange information with customer technical representatives through meetings and emails, and take part in design discussions with other team members.
Technical judgement: Develop your technical judgement, making well-reasoned decisions and trade-offs with support from senior engineers, and contributing technical input to discussions within the team.
Developing domain knowledge: Build up your knowledge in one or more technical areas. This could include grid regulations (G99, G100, Grid Code etc.), energy markets, multi BMUs, industrial communication protocols, industrial networking, internet of things, cyber security and so on.
Gateway application & configuration: Learn how the Gateway software (developed by an internal software team) works and how it is configured. Understand the requirements for an integration and judge if the gateway software is able to support it or will need new development work. The team will help you get gateway configuration literate and you will carry out deployments and changes independently over time.
Hardware and Software Deployments: Learn the process of our hardware and software deployments. Over time, take ownership of the configuration, deployment and testing with guidance from the senior engineers.
Networking and cyber security: Contribute to hardware and network connectivity designs, keeping our own cyber security posture in mind as well as addressing the concerns from customers, with the support of the internal security team.
Site testing & commissioning: Carry out site testing and commissioning initially with the support of the team and building toward doing this independently as onboarding demand grows.
Incidents & compliance: Help address engineering help requests from other teams and support incident response in the case of issues at existing sites.
Understanding of the Regulations: Working knowledge of the UK Grid Code, G99 and the other obligations of a grid-connected asset before it can participate in the energy markets.
Understanding of the UK Energy Markets: Working understanding of the NESO ancillary services (Dynamic Containment / Moderation / Regulation, Firm Frequency Response), the Balancing Mechanism, and the DNO connection/integration process.
Technical judgement: Sound technical judgement and a structured approach to problems, working with the team to agree and implement a solution.
Power plant systems: Ability to read and analyse single line diagrams for a given power plant to understand the site architecture for the points of metering and control instrumentation.
Asset integration: Exposure to, or a keen interest in, integrating BESS (grid-scale and/or C&I) and/or RES (Wind and Solar) for telemetry and control.
Integration design: Ability to contribute to clear integration designs and design documentation.
Hardware and Networking: Familiarity with control systems deployments and their connectivity including the local networking and cyber security aspects, and an ability to help debug site connectivity and networking issues (including 4G routers and firewalls) with support.
Industrial Communication Protocols: Practical experience or a good working knowledge of Modbus (TCP/RTU); awareness of one or more of IEC 60870-5-104, IEC 61400-25, OPC-UA or DNP3 is a plus.
CAD, Diagrams and Tools: Experience or familiarity with CAD tools such as AutoCAD or BricsCAD, Miro and Notion.
Communication: A clear communicator who documents their work (e.g. in design docs and Notion) and collaborates well with the team.
Commissioning landscape: Awareness of the other parties involved in site commissioning for power plants, their roles and responsibilities, and how we work with them.
Engineering background: Bachelor's in Electrical Engineering, Automation/Control, Software, or a related field - or equivalent practical experience in industrial/energy integration.
A proactive and collaborative mindset: You are eager to learn and grow, reliable and collaborative. You take initiative, communicate openly, raise risks early, and care about safe working. You welcome feedback, support your teammates, and steadily build toward taking on more independent ownership of integrations over time.
Travel: Willingness to travel to customers and sites although travel is very occasional. Awareness of site safety is required as we may work with site personnel even though we are remote.
Wider knowledge of grid compliance (G99, G100, Grid Code) and where the Kraken system fits in.
Experience with AWS IoT Greengrass or similar edge-deployment architectures.
Familiarity with software/scripting and templating (e.g. Python, Rust, the Linux command line) and Git-based workflows.
Understanding of IT/OT security in the energy sector (IEC 62443, NIS Regulations awareness).
Exposure to wider European balancing markets / ENTSO-E frameworks and TSO integrations.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\n\n🐙 KRAKEN GENERATION FLEX\n\nThe energy industry is undergoing the largest transformation since industrialisation, at an unprecedented rate of change and we are positioning ourselves at the heart of it. In the UK, with a legally binding Net Zero target for 2050 and a clean-power ambition for 2030, we are scaling rapidly to integrate Distributed Energy Resources (DERs) into the grid.\n\nKraken is recognised as a thought leader and innovator. With complete independence from Octopus Energy, we are building a SaaS business that digitally connects hundreds of thousands of DERs with energy markets. As our UK fleet grows and we support our expansion across Europe, we are looking for an Integrations Engineer to help turn customer sites into market-connected, controllable assets.\n\n\n\n\n🏠 WHERE YOU’LL FIT IN AND ROLE SUMMARY\n\nAs we scale our fleet of integrated assets, we are looking for an Electrical Engineer to support the delivery of our site integrations and grow into owning them, learning the full lifecycle from the early information stage through design, deployment and testing.\n\nYou’ll be part of an engineering delivery team, based in Manchester, who take an integration project from the very early information stage, design how it will be integrated into Kraken’s platform and then turn that design into a live, controllable, market-participating asset.\n\nEngineering delivery is an innovative and engineering-focused team with a culture that fosters collaboration and fresh thinking to create a new energy system. Alongside design, deployment and testing; they constantly look into ways to improve efficiency through tooling and the automation of repetitive tasks. They collaborate daily with delivery managers and customer success to onboard new sites as well as support the existing.\n\n\n\n\n🚀 WHAT YOU'LL OWN\n\n - Integration design contribution: With guidance, analyse provided information and contribute to hardware and software integration approaches. When necessary, exchange information with customer technical representatives through meetings and emails, and take part in design discussions with other team members.\n\n - Technical judgement: Develop your technical judgement, making well-reasoned decisions and trade-offs with support from senior engineers, and contributing technical input to discussions within the team.\n\n - Developing domain knowledge: Build up your knowledge in one or more technical areas. This could include grid regulations (G99, G100, Grid Code etc.), energy markets, multi BMUs, industrial communication protocols, industrial networking, internet of things, cyber security and so on.\n\n - Gateway application & configuration: Learn how the Gateway software (developed by an internal software team) works and how it is configured. Understand the requirements for an integration and judge if the gateway software is able to support it or will need new development work. The team will help you get gateway configuration literate and you will carry out deployments and changes independently over time.\n\n - Hardware and Software Deployments: Learn the process of our hardware and software deployments. Over time, take ownership of the configuration, deployment and testing with guidance from the senior engineers.\n\n - Networking and cyber security: Contribute to hardware and network connectivity designs, keeping our own cyber security posture in mind as well as addressing the concerns from customers, with the support of the internal security team.\n\n - Site testing & commissioning: Carry out site testing and commissioning initially with the support of the team and building toward doing this independently as onboarding demand grows.\n\n - Incidents & compliance: Help address engineering help requests from other teams and support incident response in the case of issues at existing sites.\n\n\n\n\n🧠 WHAT YOU'LL BRING TO THE PARTY\n\n - Understanding of the Regulations: Working knowledge of the UK Grid Code, G99 and the other obligations of a grid-connected asset before it can participate in the energy markets.\n\n - Understanding of the UK Energy Markets: Working understanding of the NESO ancillary services (Dynamic Containment / Moderation / Regulation, Firm Frequency Response), the Balancing Mechanism, and the DNO connection/integration process.\n\n - Technical judgement: Sound technical judgement and a structured approach to problems, working with the team to agree and implement a solution.\n\n - Power plant systems: Ability to read and analyse single line diagrams for a given power plant to understand the site architecture for the points of metering and control instrumentation.\n\n - Asset integration: Exposure to, or a keen interest in, integrating BESS (grid-scale and/or C&I) and/or RES (Wind and Solar) for telemetry and control.\n\n - Integration design: Ability to contribute to clear integration designs and design documentation.\n\n - Hardware and Networking: Familiarity with control systems deployments and their connectivity including the local networking and cyber security aspects, and an ability to help debug site connectivity and networking issues (including 4G routers and firewalls) with support.\n\n - Industrial Communication Protocols: Practical experience or a good working knowledge of Modbus (TCP/RTU); awareness of one or more of IEC 60870-5-104, IEC 61400-25, OPC-UA or DNP3 is a plus.\n\n - CAD, Diagrams and Tools: Experience or familiarity with CAD tools such as AutoCAD or BricsCAD, Miro and Notion.\n\n - Communication: A clear communicator who documents their work (e.g. in design docs and Notion) and collaborates well with the team.\n\n - Commissioning landscape: Awareness of the other parties involved in site commissioning for power plants, their roles and responsibilities, and how we work with them.\n\n - Engineering background: Bachelor's in Electrical Engineering, Automation/Control, Software, or a related field - or equivalent practical experience in industrial/energy integration.\n\n - A proactive and collaborative mindset: You are eager to learn and grow, reliable and collaborative. You take initiative, communicate openly, raise risks early, and care about safe working. You welcome feedback, support your teammates, and steadily build toward taking on more independent ownership of integrations over time.\n\n - Travel: Willingness to travel to customers and sites although travel is very occasional. Awareness of site safety is required as we may work with site personnel even though we are remote.\n\n\n⭐️ BONUS POINTS\n\n - Wider knowledge of grid compliance (G99, G100, Grid Code) and where the Kraken system fits in.\n\n - Experience with AWS IoT Greengrass or similar edge-deployment architectures.\n\n - Familiarity with software/scripting and templating (e.g. Python, Rust, the Linux command line) and Git-based workflows.\n\n - Understanding of IT/OT security in the energy sector (IEC 62443, NIS Regulations awareness).\n\n - Exposure to wider European balancing markets / ENTSO-E frameworks and TSO integrations.\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"7edd617a-b4e8-49da-a49e-f42f6d14baa7","title":"Senior Electrical Engineer (Integrations)","department":"Delivery Tech","team":"Delivery Tech","employmentType":"FullTime","location":"Berlin, Germany","secondaryLocations":[],"publishedAt":"2026-09-25T08:08:07.956+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"Germany","addressLocality":"Berlin"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/7edd617a-b4e8-49da-a49e-f42f6d14baa7","applyUrl":"https://jobs.ashbyhq.com/krakentech/7edd617a-b4e8-49da-a49e-f42f6d14baa7/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
You'll be assessed by/ join an English speaking team- please submit your application in English
The energy industry is undergoing the largest transformation since industrialisation, at an unprecedented rate of change and we are positioning ourselves at the heart of it. In Germany, home to the largest electricity market in Europe and a roadmap toward Net Zero by 2045, we are scaling rapidly to integrate Distributed Energy Resources (DERs) into the grid.
Kraken is recognised as a thought leader and innovator. We are building a SaaS business that digitally connects hundreds of thousands of DERs with energy markets. As we expand our footprint in Germany and the wider European market, we are looking for a Senior Electrical Engineer to lead our regional technical market-access and integration efforts.
As we enter a stage of rapid commercialisation and customer growth in Germany, we are looking for a Senior Electrical Engineer to work with stakeholders to develop our DSR (Demand Side Response) and flexibility pipeline.
You will be bringing your regional technical expertise to aid the development of our asset integration technologies. The role is highly cross-functional: you'll bridge our software and hardware capabilities with the rigorous requirements of the four German Transmission System Operators (TSOs) and 900+ Distribution System Operators (DSOs).
The detailed Gateway (Kraken’s IoT Edge Hardware&Software) configuration and protocol engineering is owned by our UK-based team, whom you will feed with regional knowledge and design input, and who will support you on the technical aspects of how Kraken integrations work. You will own the regional relationship, the integration approach, and the design that the UK team then implements. The role may require you to attend customer calls, as well as calls with the TSO and DSOs to technically explain/defend our strategy.
You will join a team, based in Manchester, that is innovative and engineering-focused, with a culture that fosters collaboration and fresh thinking to create a new energy system.
Market Access & Prequalification: Drive the technical approach for connecting assets — mainly BESS (grid-scale and C&I) and RES (Wind and Solar) into German ancillary-service markets (FCR, aFRR, mFRR) and Redispatch 3.0. Support prequalification (Präqualifikation) with the relevant TSO and ensure our telemetry and control approach satisfies TSO-specific and BNetzA requirements for market participation. (Grid-code and plant-compliance obligations such as VDE-AR-N 4110/4120 remain with the plant/PPC; your focus is enabling market access, telemetry, and dispatch.)
Integration Technology (your core deliverable): Carry out research, engage technical stakeholders and engineers to design our established integration approaches for various asset types such as BESS, Wind, Solar, CHP and more. This can cover both new projects and retrofits.
Regional Technical Expertise: Be the regional authority who feeds and supports the UK team with knowledge of German hardware requirements, industrial protocols, connectivity, cyber-security expectations, and TSO/DSO and ancillary-service requirements. Help evaluate hardware and connectivity solutions for regional fit.
Stakeholder Liaison: Act as the technical point of contact for TSOs, DSOs, customers, and internal commercial teams to resolve connection, onboarding, or operational issues.
Hardware & On-site Support (occasional): Hardware is deployed remotely in most cases via O&Ms and third parties. However, occasional regional support and hands-on intervention may be required before or after a deployment, including some hardware handling and on-site engineering. You’ll ideally be based close to Kraken’s Berlin office and the role requires the ability to travel when needed, though this is kept to a minimum.
Language: Native or professional fluency in German and English, essential for technical documentation and TSO/regulator communication.
Engineering background: Bachelor's in Electrical Engineering, Automation/Control, or a related field (or equivalent practical experience in industrial/energy integration).
Integration & connectivity: Proven experience establishing industrial communication and connectivity between field equipment and external systems (telemetry and/or control).
Power-plant systems: Working understanding of power-plant control systems and instrumentation, including metering.
German market knowledge:
TSO/DSO hierarchy and the connection/integration process.
Ancillary services (FCR, aFRR, mFRR) prequalification and technical requirements.
Redispatch 3.0 regulatory framework.
Customer-facing delivery: Ability to produce technical integration approaches and communicate them to customers, regulators, and internal teams.
Travel: Occasional travel may be required.
A drive to get things done in a collaborative, agile environment, comfortable navigating the complexity of a multi-TSO, decentralised grid, and comfortable being the regional face of a technical function whose deep build sits with a partner team in the UK.
Knowledge of industrial communication protocols: IEC 60870-5-104, IEC 61400-25 (wind), OPC-UA, Modbus, or similar IEC protocols.
Understanding of IT/OT security in the energy sector (NIS2, EnWG/KRITIS awareness; IEC 62443 a plus).
Familiarity with CLI tools for configuring, diagnosing, and maintaining hardware or network connections in remote, Linux-based environments.
Familiarity with software languages, version-controlled configuration, and general tooling.
Exposure to the wider European balancing markets / ENTSO-E frameworks beyond Germany.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\nYou'll be assessed by/ join an English speaking team- please submit your application in English\n\n\n\n\n🐙 KRAKEN GENERATION FLEX\n\nThe energy industry is undergoing the largest transformation since industrialisation, at an unprecedented rate of change and we are positioning ourselves at the heart of it. In Germany, home to the largest electricity market in Europe and a roadmap toward Net Zero by 2045, we are scaling rapidly to integrate Distributed Energy Resources (DERs) into the grid.\n\nKraken is recognised as a thought leader and innovator. We are building a SaaS business that digitally connects hundreds of thousands of DERs with energy markets. As we expand our footprint in Germany and the wider European market, we are looking for a Senior Electrical Engineer to lead our regional technical market-access and integration efforts.\n\n\n\n\n🏠 WHERE YOU’LL FIT IN AND ROLE SUMMARY\n\nAs we enter a stage of rapid commercialisation and customer growth in Germany, we are looking for a Senior Electrical Engineer to work with stakeholders to develop our DSR (Demand Side Response) and flexibility pipeline.\n\nYou will be bringing your regional technical expertise to aid the development of our asset integration technologies. The role is highly cross-functional: you'll bridge our software and hardware capabilities with the rigorous requirements of the four German Transmission System Operators (TSOs) and 900+ Distribution System Operators (DSOs).\n\nThe detailed Gateway (Kraken’s IoT Edge Hardware&Software) configuration and protocol engineering is owned by our UK-based team, whom you will feed with regional knowledge and design input, and who will support you on the technical aspects of how Kraken integrations work. You will own the regional relationship, the integration approach, and the design that the UK team then implements. The role may require you to attend customer calls, as well as calls with the TSO and DSOs to technically explain/defend our strategy.\n\nYou will join a team, based in Manchester, that is innovative and engineering-focused, with a culture that fosters collaboration and fresh thinking to create a new energy system.\n\n\n\n\n🚀 WHAT YOU'LL OWN\n\n - Market Access & Prequalification: Drive the technical approach for connecting assets — mainly BESS (grid-scale and C&I) and RES (Wind and Solar) into German ancillary-service markets (FCR, aFRR, mFRR) and Redispatch 3.0. Support prequalification (Präqualifikation) with the relevant TSO and ensure our telemetry and control approach satisfies TSO-specific and BNetzA requirements for market participation. (Grid-code and plant-compliance obligations such as VDE-AR-N 4110/4120 remain with the plant/PPC; your focus is enabling market access, telemetry, and dispatch.)\n\n - Integration Technology (your core deliverable): Carry out research, engage technical stakeholders and engineers to design our established integration approaches for various asset types such as BESS, Wind, Solar, CHP and more. This can cover both new projects and retrofits.\n\n - Regional Technical Expertise: Be the regional authority who feeds and supports the UK team with knowledge of German hardware requirements, industrial protocols, connectivity, cyber-security expectations, and TSO/DSO and ancillary-service requirements. Help evaluate hardware and connectivity solutions for regional fit.\n\n - Stakeholder Liaison: Act as the technical point of contact for TSOs, DSOs, customers, and internal commercial teams to resolve connection, onboarding, or operational issues.\n\n - Hardware & On-site Support (occasional): Hardware is deployed remotely in most cases via O&Ms and third parties. However, occasional regional support and hands-on intervention may be required before or after a deployment, including some hardware handling and on-site engineering. You’ll ideally be based close to Kraken’s Berlin office and the role requires the ability to travel when needed, though this is kept to a minimum.\n\n\n\n\n🧠 WHAT YOU'LL BRING TO THE PARTY\n\n - Language: Native or professional fluency in German and English, essential for technical documentation and TSO/regulator communication.\n\n - Engineering background: Bachelor's in Electrical Engineering, Automation/Control, or a related field (or equivalent practical experience in industrial/energy integration).\n\n - Integration & connectivity: Proven experience establishing industrial communication and connectivity between field equipment and external systems (telemetry and/or control).\n\n - Power-plant systems: Working understanding of power-plant control systems and instrumentation, including metering.\n\n - German market knowledge:\n \n - TSO/DSO hierarchy and the connection/integration process.\n \n - Ancillary services (FCR, aFRR, mFRR) prequalification and technical requirements.\n \n - Redispatch 3.0 regulatory framework.\n\n - Customer-facing delivery: Ability to produce technical integration approaches and communicate them to customers, regulators, and internal teams.\n\n - Travel: Occasional travel may be required.\n\n - A drive to get things done in a collaborative, agile environment, comfortable navigating the complexity of a multi-TSO, decentralised grid, and comfortable being the regional face of a technical function whose deep build sits with a partner team in the UK.\n\n\n\n\n⭐️ BONUS POINTS\n\n - Knowledge of industrial communication protocols: IEC 60870-5-104, IEC 61400-25 (wind), OPC-UA, Modbus, or similar IEC protocols.\n\n - Understanding of IT/OT security in the energy sector (NIS2, EnWG/KRITIS awareness; IEC 62443 a plus).\n\n - Familiarity with CLI tools for configuring, diagnosing, and maintaining hardware or network connections in remote, Linux-based environments.\n\n - Familiarity with software languages, version-controlled configuration, and general tooling.\n\n - Exposure to the wider European balancing markets / ENTSO-E frameworks beyond Germany.\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"5eb540e2-b407-4c3d-813f-de49fb0af5df","title":"Senior Software Engineer ","department":"Tech Development","team":"Kraken Utilities Core","employmentType":"FullTime","location":"London, UK","secondaryLocations":[],"publishedAt":"2026-10-08T13:02:42.103+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/5eb540e2-b407-4c3d-813f-de49fb0af5df","applyUrl":"https://jobs.ashbyhq.com/krakentech/5eb540e2-b407-4c3d-813f-de49fb0af5df/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
Kraken Utilities
Our tech platform ‘Kraken’ is already licensed to support 90 million customer accounts globally, and we aim to serve 100 million by 2027. Kraken is the most AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications.
We’re now charging the Kraken platform to other utility industries (Water and Broadband) and have created a new team called - Kraken Utilities. Over the last 3 years we have built this team from scratch to re-architect, design, and develop our Kraken software platform to solve complex industry wide problems within the water and broadband sectors (such as customer experience & water leak detection).
The Kraken Utilities team is in a very exciting growth phase, and has already signed six key clients: Severn Trent, Leep, Portsmouth Water, Essential Energy, TalkTalk, and Cuckoo. We are currently 120+ people strong globally.
What you’ll do:
We have lots of difficult design challenges to solve. The UK utilities market is complicated, outdated and process-heavy - there's an awful lot of domain modelling that we need to get right. Strong attention to detail is essential.
Help build and scale the Kraken utilities team by embedding an engineering, problem solving, and customer-first culture.
Architect & develop new components of the Kraken platform to serve other utilities.
We have a lot of challenging problems to solve as we work to improve the utilities industry. You will help find the right technology to build complex lifecycle journeys and payment flows, deal with hard industry problems, and support the processing of millions of readings.
There's a great opportunity for disruption in the UK water and broadband markets. The landscape is changing as we move to more dis-aggregated forms of generation, with less predictability, more dynamism and smarter technology.
You'll be working for a company that’s fighting climate change. Our generation arm is the largest investor in solar generation in the UK, and is funding wind and anaerobic digestion. As a supplier, we're helping people to use greener technology and renewable energy, all helping move the UK towards a lower carbon future.
What you'll need:
We're looking for someone with a general interest in technology and problem-solving; someone diligent and thoughtful. Experience with the following:
Python
Django (or equiv. web framework)
Domain modelling
HTTP and REST APIs
Writing robust and fault-tolerant software
Celery and async processing
Postgres
Plus experience in the following would be a bonus:
AWS
Terraform, Packer, Consul
React and Redux
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\nKraken Utilities\n\n \n\nOur tech platform ‘Kraken’ is already licensed to support 90 million customer accounts globally, and we aim to serve 100 million by 2027. Kraken is the most AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications. \n\n \n\nWe’re now charging the Kraken platform to other utility industries (Water and Broadband) and have created a new team called - Kraken Utilities. Over the last 3 years we have built this team from scratch to re-architect, design, and develop our Kraken software platform to solve complex industry wide problems within the water and broadband sectors (such as customer experience & water leak detection).\n\n \n\nThe Kraken Utilities team is in a very exciting growth phase, and has already signed six key clients: Severn Trent, Leep, Portsmouth Water, Essential Energy, TalkTalk, and Cuckoo. We are currently 120+ people strong globally.\n\n\n\nWhat you’ll do:\n\n - We have lots of difficult design challenges to solve. The UK utilities market is complicated, outdated and process-heavy - there's an awful lot of domain modelling that we need to get right. Strong attention to detail is essential.\n\n - Help build and scale the Kraken utilities team by embedding an engineering, problem solving, and customer-first culture.\n\n - Architect & develop new components of the Kraken platform to serve other utilities.\n\n - We have a lot of challenging problems to solve as we work to improve the utilities industry. You will help find the right technology to build complex lifecycle journeys and payment flows, deal with hard industry problems, and support the processing of millions of readings.\n\n - There's a great opportunity for disruption in the UK water and broadband markets. The landscape is changing as we move to more dis-aggregated forms of generation, with less predictability, more dynamism and smarter technology.\n\n - You'll be working for a company that’s fighting climate change. Our generation arm is the largest investor in solar generation in the UK, and is funding wind and anaerobic digestion. As a supplier, we're helping people to use greener technology and renewable energy, all helping move the UK towards a lower carbon future.\n \n \n\nWhat you'll need:\n\nWe're looking for someone with a general interest in technology and problem-solving; someone diligent and thoughtful. Experience with the following:\n\n - Python\n\n - Django (or equiv. web framework)\n\n - Domain modelling\n\n - HTTP and REST APIs\n\n - Writing robust and fault-tolerant software\n\n - Celery and async processing\n\n - Postgres\n \n \n\nPlus experience in the following would be a bonus:\n\n - AWS\n\n - Terraform, Packer, Consul\n\n - React and Redux\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"703c42a2-a2b8-4b53-b1a6-0ebbbd7a3b22","title":"Senior Delivery Manager - GenFlex","department":"Delivery Tech","team":"Flex","employmentType":"FullTime","location":"Tokyo, Japan","secondaryLocations":[],"publishedAt":"2026-09-29T04:08:57.486+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"Japan","addressLocality":"Tokyo"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/703c42a2-a2b8-4b53-b1a6-0ebbbd7a3b22","applyUrl":"https://jobs.ashbyhq.com/krakentech/703c42a2-a2b8-4b53-b1a6-0ebbbd7a3b22/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
Our GenFlex platform helps energy companies connect, control and optimise large-scale flexible energy assets - including battery energy storage systems (BESS), solar, wind and other generation assets.
GenFlex connects physical energy assets with the technology needed to monitor telemetry, control and dispatch assets, optimise their operation and provide reporting back to clients and energy-market participants.
We're looking for a Senior Delivery Manager to join our team in Japan and lead Kraken's delivery and onboarding of grid-scale energy assets, with an initial focus on battery storage projects.
This is not a traditional construction or EPC project-management role. You'll own Kraken's part of the delivery - working across our clients, Engineering, Product and external technical partners to make sure assets are successfully connected to GenFlex and ready for live operation.
You'll be responsible for driving complex GenFlex implementations in Japan from initial discovery through onboarding, integration, go-live and transition into ongoing operations.
You'll:
Lead Kraken's delivery and onboarding of grid-scale battery and other flexible energy assets in Japan.
Own the delivery plan for Kraken's scope, making sure responsibilities, dependencies, milestones and deliverables are clear from the beginning.
Build strong relationships with Japanese clients and act as a trusted delivery partner throughout implementation.
Coordinate across client teams, Kraken Product and Engineering, traders, EPC partners, Procurement and other external stakeholders.
Drive the three key areas of GenFlex onboarding: market, customer and site onboarding.
Work with technical teams to connect physical assets to Kraken, including the integration and deployment of gateways used for real-time communication with battery sites.
Coordinate requirements around telemetry, controls, APIs, data and site connectivity.
Work through technical and delivery issues, bringing the right people together to identify root causes and unblock progress.
Understand external dependencies such as asset construction, commissioning, grid connection and energisation dates, and manage Kraken's delivery around them.
Keep clients and internal teams clearly informed on progress, risks, decisions and changing priorities.
Manage competing requirements and have clear, diplomatic conversations when expectations, timelines or technical constraints need to be challenged.
Support clients through testing, go-live and the transition into stable operations.
Help improve our GenFlex delivery processes, documentation and ways of working as we scale in Japan.
GenFlex implementations can involve many different stakeholders and dependencies. While Kraken doesn't own the client's overall battery construction programme, our Delivery team is responsible for making sure Kraken's technology, integrations and deliverables are ready at the right time.
We're looking for someone who combines strong delivery leadership with technical curiosity and excellent client management.
You'll ideally have:
Significant experience leading complex technology implementations, integrations or technical delivery programmes.
Experience delivering projects within energy, utilities, grid technology, renewable energy, battery storage or another complex infrastructure/technology environment.
Strong end-to-end delivery ownership - you're comfortable getting into the detail rather than only managing projects from a high level.
Experience working directly with enterprise clients and senior stakeholders.
The confidence to challenge requirements, manage expectations and navigate difficult client conversations when needed.
Strong cross-functional leadership skills and experience coordinating multiple internal and external teams.
Good technical understanding and the confidence to work closely with software, hardware and engineering teams.
Experience working with integrations, APIs, data, connected assets or other technically complex systems.
Strong problem-solving skills and the ability to operate effectively when requirements or solutions aren't immediately clear.
Fluent / business-level Japanese is essential, as you'll work directly with clients and partners in Japan.
Strong English communication skills, as you'll work extensively with Kraken's global Product, Engineering and Delivery teams.
You don't need experience across everything below, but exposure to some of these areas would be highly valuable:
Battery Energy Storage Systems (BESS)
Grid-scale battery projects
DERMS / VPP / flexibility platforms
Energy Management Systems (EMS)
SCADA / telemetry / control systems
Renewable energy assets
Electricity markets and grid operations
Asset optimisation / dispatch
Site integration and commissioning
Physical/edge gateways
APIs and cloud-based platform integrations
GenFlex itself operates across asset connectivity and control, real-time events and monitoring, optimisation and reporting. The platform processes very large volumes of telemetry and connects to large assets such as batteries through cloud integrations or physical gateways.
This isn't a standard SaaS implementation.
You'll be working at the intersection of software, physical energy assets, grid infrastructure and client operations.
One conversation might be with a senior client stakeholder about programme milestones and risks; the next could involve Engineering discussing telemetry from a battery site, gateway connectivity or why an asset isn't responding as expected.
You'll need to be comfortable moving between the big picture and the technical detail - understanding what needs to happen, who needs to be involved and how to keep a complex delivery moving forward.
Our onboarding teams bring together Delivery Managers, site analysts, hardware engineers and test engineers, with projects often spanning months because of dependencies across Engineering, EPC teams, traders, Procurement and grid/market operators.
If you enjoy solving complicated problems, working closely with clients and using technology to help build a smarter, more flexible energy system, we'd love to hear from you. ⚡🔋
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\n \n\n\nABOUT THE TEAM\n\nOur GenFlex platform helps energy companies connect, control and optimise large-scale flexible energy assets - including battery energy storage systems (BESS), solar, wind and other generation assets.\n\nGenFlex connects physical energy assets with the technology needed to monitor telemetry, control and dispatch assets, optimise their operation and provide reporting back to clients and energy-market participants.\n\nWe're looking for a Senior Delivery Manager to join our team in Japan and lead Kraken's delivery and onboarding of grid-scale energy assets, with an initial focus on battery storage projects.\n\nThis is not a traditional construction or EPC project-management role. You'll own Kraken's part of the delivery - working across our clients, Engineering, Product and external technical partners to make sure assets are successfully connected to GenFlex and ready for live operation.\n\n \n \n\n\nWHAT YOU'LL DO\n\nYou'll be responsible for driving complex GenFlex implementations in Japan from initial discovery through onboarding, integration, go-live and transition into ongoing operations.\n\nYou'll:\n\n - Lead Kraken's delivery and onboarding of grid-scale battery and other flexible energy assets in Japan.\n\n - Own the delivery plan for Kraken's scope, making sure responsibilities, dependencies, milestones and deliverables are clear from the beginning.\n\n - Build strong relationships with Japanese clients and act as a trusted delivery partner throughout implementation.\n\n - Coordinate across client teams, Kraken Product and Engineering, traders, EPC partners, Procurement and other external stakeholders.\n\n - Drive the three key areas of GenFlex onboarding: market, customer and site onboarding.\n\n - Work with technical teams to connect physical assets to Kraken, including the integration and deployment of gateways used for real-time communication with battery sites.\n\n - Coordinate requirements around telemetry, controls, APIs, data and site connectivity.\n\n - Work through technical and delivery issues, bringing the right people together to identify root causes and unblock progress.\n\n - Understand external dependencies such as asset construction, commissioning, grid connection and energisation dates, and manage Kraken's delivery around them.\n\n - Keep clients and internal teams clearly informed on progress, risks, decisions and changing priorities.\n\n - Manage competing requirements and have clear, diplomatic conversations when expectations, timelines or technical constraints need to be challenged.\n\n - Support clients through testing, go-live and the transition into stable operations.\n\n - Help improve our GenFlex delivery processes, documentation and ways of working as we scale in Japan.\n\nGenFlex implementations can involve many different stakeholders and dependencies. While Kraken doesn't own the client's overall battery construction programme, our Delivery team is responsible for making sure Kraken's technology, integrations and deliverables are ready at the right time.\n\n \n \n\n\nWHAT YOU'LL BRING\n\nWe're looking for someone who combines strong delivery leadership with technical curiosity and excellent client management.\n\nYou'll ideally have:\n\n - Significant experience leading complex technology implementations, integrations or technical delivery programmes.\n\n - Experience delivering projects within energy, utilities, grid technology, renewable energy, battery storage or another complex infrastructure/technology environment.\n\n - Strong end-to-end delivery ownership - you're comfortable getting into the detail rather than only managing projects from a high level.\n\n - Experience working directly with enterprise clients and senior stakeholders.\n\n - The confidence to challenge requirements, manage expectations and navigate difficult client conversations when needed.\n\n - Strong cross-functional leadership skills and experience coordinating multiple internal and external teams.\n\n - Good technical understanding and the confidence to work closely with software, hardware and engineering teams.\n\n - Experience working with integrations, APIs, data, connected assets or other technically complex systems.\n\n - Strong problem-solving skills and the ability to operate effectively when requirements or solutions aren't immediately clear.\n\n - Fluent / business-level Japanese is essential, as you'll work directly with clients and partners in Japan.\n\n - Strong English communication skills, as you'll work extensively with Kraken's global Product, Engineering and Delivery teams.\n \n \n\n\nPARTICULARLY USEFUL EXPERIENCE\n\nYou don't need experience across everything below, but exposure to some of these areas would be highly valuable:\n\n - Battery Energy Storage Systems (BESS)\n\n - Grid-scale battery projects\n\n - DERMS / VPP / flexibility platforms\n\n - Energy Management Systems (EMS)\n\n - SCADA / telemetry / control systems\n\n - Renewable energy assets\n\n - Electricity markets and grid operations\n\n - Asset optimisation / dispatch\n\n - Site integration and commissioning\n\n - Physical/edge gateways\n\n - APIs and cloud-based platform integrations\n\nGenFlex itself operates across asset connectivity and control, real-time events and monitoring, optimisation and reporting. The platform processes very large volumes of telemetry and connects to large assets such as batteries through cloud integrations or physical gateways.\n\n \n \n\n\nWHAT MAKES THIS ROLE DIFFERENT\n\nThis isn't a standard SaaS implementation.\n\nYou'll be working at the intersection of software, physical energy assets, grid infrastructure and client operations.\n\nOne conversation might be with a senior client stakeholder about programme milestones and risks; the next could involve Engineering discussing telemetry from a battery site, gateway connectivity or why an asset isn't responding as expected.\n\nYou'll need to be comfortable moving between the big picture and the technical detail - understanding what needs to happen, who needs to be involved and how to keep a complex delivery moving forward.\n\nOur onboarding teams bring together Delivery Managers, site analysts, hardware engineers and test engineers, with projects often spanning months because of dependencies across Engineering, EPC teams, traders, Procurement and grid/market operators.\n\nIf you enjoy solving complicated problems, working closely with clients and using technology to help build a smarter, more flexible energy system, we'd love to hear from you. ⚡🔋\n\n \n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"c015e237-fe1c-4533-a140-7b01da25afc7","title":"Implementation Manager (Payments/Billing experience preferred) (f/m/d)","department":"Delivery Tech","team":"Kraken Customer - Financials","employmentType":"FullTime","location":"Berlin, Germany","secondaryLocations":[],"publishedAt":"2026-10-01T10:55:55.838+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"Germany","addressLocality":"Berlin"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/c015e237-fe1c-4533-a140-7b01da25afc7","applyUrl":"https://jobs.ashbyhq.com/krakentech/c015e237-fe1c-4533-a140-7b01da25afc7/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
Kraken Customer
What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
We have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like.
🏠 Where you'll fit in:
You will be joining the client delivery team with Kraken working to support European clients through their technology transformation journeys, supporting long term migration projects.
The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs.
The Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.
🚀 What you'll own:
You will be managing the relationship with client counterparts (often product owners and business owners)
You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
Being the knowledge base of how Kraken works and how we deliver Kraken Platform
Triaging incoming requests and communicating client priorities internally.
Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.
Supporting the engineering team to deliver product features
Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.
This is a hands-on, individual contributor position. The role is European based and your projects could be run from any country, travel is expected as part of this role.
We are a flat and agile organisation and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation.
You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change.
You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.
🧠 What you'll bring to the party:
In this position you will be laser focused on satisfying our customer’s needs. We are looking for people with strong problem solving skills and a super positive solutions oriented mindset. If you have a taste for raising up to challenges and a winner mindset, this position is the right fit for you! (“Every problem has a solution, facing new challenges is exciting because that’s what makes us better every day and the bigger the challenge, the bigger the feeling of success”)
Strong client delivery and/or product ownership experience
Agile delivery experience
Experience of product management and customer journeys
Solid understanding of technology and associated trends
Excellent communications, collaboration and presentation skills
Strong influencing skills and ability to challenge traditional ways of thinking
Experience of working with significant complex delivery pipelines for clients
Patience and initiative - our clients are undergoing huge transformations that take time and require our understanding
Time management and a get-stuff-done attitude
Consulting experience is a plus
Fluent English + German
Previous experience in payments is nice to have for this position
✨ As our Client Delivery Lead, you’ll be driving success and leading projects directly as a key individual contributor, without direct line management responsibilities.
If this sounds like you then we'd love to hear from you.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\nKraken Customer\n\n \n\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n\n \n\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n\n \n\nWe have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like. \n\n \n\n🏠 Where you'll fit in:\n\n \n\nYou will be joining the client delivery team with Kraken working to support European clients through their technology transformation journeys, supporting long term migration projects.\n\n The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs. \n\n \n\nThe Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.\n\n🚀 What you'll own:\n\n - You will be managing the relationship with client counterparts (often product owners and business owners)\n\n - You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues\n\n - Being the knowledge base of how Kraken works and how we deliver Kraken Platform\n\n - Triaging incoming requests and communicating client priorities internally. \n\n - Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform. http://platform.supporting/\n\n - Supporting the engineering team to deliver product features\n\n - Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.\n\n \n\nThis is a hands-on, individual contributor position. The role is European based and your projects could be run from any country, travel is expected as part of this role.\n\n \n\nWe are a flat and agile organisation and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation.\n\nYou must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change. \n\n \n\nYou must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client. \n\n \n\nWe are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.\n\n🧠 What you'll bring to the party:\n\n - In this position you will be laser focused on satisfying our customer’s needs. We are looking for people with strong problem solving skills and a super positive solutions oriented mindset. If you have a taste for raising up to challenges and a winner mindset, this position is the right fit for you! (“Every problem has a solution, facing new challenges is exciting because that’s what makes us better every day and the bigger the challenge, the bigger the feeling of success”)\n\n - Strong client delivery and/or product ownership experience\n\n - Agile delivery experience \n\n - Experience of product management and customer journeys\n\n - Solid understanding of technology and associated trends\n\n - Excellent communications, collaboration and presentation skills\n\n - Strong influencing skills and ability to challenge traditional ways of thinking\n\n - Experience of working with significant complex delivery pipelines for clients\n\n - Patience and initiative - our clients are undergoing huge transformations that take time and require our understanding \n\n - Time management and a get-stuff-done attitude\n\n - Consulting experience is a plus \n\n - Fluent English + German\n\n - Previous experience in payments is nice to have for this position\n\n\n\n✨ As our Client Delivery Lead, you’ll be driving success and leading projects directly as a key individual contributor, without direct line management responsibilities.\n\n\n\nIf this sounds like you then we'd love to hear from you.\n\n \n\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!\n\n \n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"9ff72e59-3afa-4b4d-986a-963970a757f9","title":"Technical Program Director ","department":"Delivery Tech","team":"Delivery Tech","employmentType":"FullTime","location":"New York","secondaryLocations":[],"publishedAt":"2026-09-28T09:54:43.574+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"USA","addressLocality":"New York City"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/9ff72e59-3afa-4b4d-986a-963970a757f9","applyUrl":"https://jobs.ashbyhq.com/krakentech/9ff72e59-3afa-4b4d-986a-963970a757f9/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
🏠 Where you'll fit in:
We have been licensing Kraken since 2021, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like.
This role will lead the technical orchestration of a major client program, partnering with an international energy retailer in their operational transformation. You will oversee the migration’s technical pillar and manager the ongoing technical relationship, supporting the client’s adoption of our Kraken platform as part of their broader business transformation.
We work incredibly dynamically, and this role is one that will take different shapes throughout the week. We are looking for well rounded individuals who are comfortable with ambiguity, are self-starters and willing to roll their sleeves up to get to the nitty gritty of a problem. You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing senior stakeholders through a journey of change.
You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.
🚀 What you'll own:
Building trusted relationships with client executives and technology stakeholders, including partnering with our product and engineering teams to align on priorities. Serving as the escalation point for client concerns and ensuring both technical challenges and product requirements are effectively managed
Defining success criteria and governance for delivering the technical pillar of the program.
Owning the Kraken platform localisation plan to meet client expectations while matching Kraken roadmap
Summarising and articulating client needs, considerations, timelines, etc internally as structured input for the successful and timely execution of any required technology platform localisation and development.
Directing internal Kraken software developers contributing to the client program, as well as potential external Partners, on tech platform deliverables to ensure an overall successful and timely technology migration.
Supporting the client meets their business needs via the delivery of tech.
Understanding the Kraken infrastructure, aligning client direction with the overall goal for the Kraken platform & business.
Setting up training programs to upskill the technical arm of the client.
Being an advocate for the Kraken way of delivering tech and supporting the client in shifting their mindset around tech delivery.
🧠 What you'll bring to the party:
Communication: You need to be confident in calling out approaches that aren't best for the client and always striving for simplicity. You need to be able to communicate the context behind decisions relating to the platform & client priorities. You must be able to build strong relationships and credibility amongst senior stakeholders, balancing the needs of the client with Kraken’s business needs and platform potential and constraints.
Program management: Confident in managing a long term, fast paced program. Can be both high level and dive into detail when required. Ability to directly manage a team and manage processes that can drive the right outcomes for clients.
Strong technical aptitude: We are looking for a logical thinker who has strong problem solving skills within an agile working framework. Must quickly be able to grasp the technical capabilities and constraints of the Kraken platform. Is an advocate for the continuous deployment approach we take at Kraken and champions building tech iteratively.
Business acumen: Able to understand business goals of both client and Kraken, putting all technology decisions into context to ensure measurable success can be achieved and celebrated.
Experience / Qualifications needed:
Technical mindset, experience in engineering-led industries
Sector-relevant experience in managing complex technology implementation or migration programs
Proven experience in software adaptation, deployment and integration
Exceptional interpersonal skills
We're looking for prior experience working on CIS implementations within the utilities industry (telco, water, energy etc).
This role will require hybrid 3 days a week in our NYC office (Tribeca), with frequent client travel across North America (every 3-4 weeks).
Why you'll love it here:
Great medical, dental, and vision insurance options including FSAs.
Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.
401(k) plan with employer match.
Parental leave. Biological, adoptive and foster parents are all eligible.
Pre-tax commuter benefits.
Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.
Equity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.
Modern office or co-working spaces depending on location.
The salary range for this role in NYC ranges on average from $180,000-$220,000 depending on relevant experience, role alignment, and technical/client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context.
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor, and in Germany we rate 4.7 on Kununu as a Top Company. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\nHelp us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.\n\nIt’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.\n\n \n\n🏠 Where you'll fit in: \n\nWe have been licensing Kraken since 2021, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like. \n\nThis role will lead the technical orchestration of a major client program, partnering with an international energy retailer in their operational transformation. You will oversee the migration’s technical pillar and manager the ongoing technical relationship, supporting the client’s adoption of our Kraken platform as part of their broader business transformation.\n\nWe work incredibly dynamically, and this role is one that will take different shapes throughout the week. We are looking for well rounded individuals who are comfortable with ambiguity, are self-starters and willing to roll their sleeves up to get to the nitty gritty of a problem. You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing senior stakeholders through a journey of change. \n\nYou must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client. \n\nWe are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.\n\n\n\n🚀 What you'll own:\n\n - Building trusted relationships with client executives and technology stakeholders, including partnering with our product and engineering teams to align on priorities. Serving as the escalation point for client concerns and ensuring both technical challenges and product requirements are effectively managed\n\n - Defining success criteria and governance for delivering the technical pillar of the program. \n\n - Owning the Kraken platform localisation plan to meet client expectations while matching Kraken roadmap\n\n - Summarising and articulating client needs, considerations, timelines, etc internally as structured input for the successful and timely execution of any required technology platform localisation and development.\n\n - Directing internal Kraken software developers contributing to the client program, as well as potential external Partners, on tech platform deliverables to ensure an overall successful and timely technology migration.\n\n - Supporting the client meets their business needs via the delivery of tech. \n\n - Understanding the Kraken infrastructure, aligning client direction with the overall goal for the Kraken platform & business. \n\n - Setting up training programs to upskill the technical arm of the client. \n\n - Being an advocate for the Kraken way of delivering tech and supporting the client in shifting their mindset around tech delivery.\n\n\n\n🧠 What you'll bring to the party: \n\n - Communication: You need to be confident in calling out approaches that aren't best for the client and always striving for simplicity. You need to be able to communicate the context behind decisions relating to the platform & client priorities. You must be able to build strong relationships and credibility amongst senior stakeholders, balancing the needs of the client with Kraken’s business needs and platform potential and constraints. \n\n - Program management: Confident in managing a long term, fast paced program. Can be both high level and dive into detail when required. Ability to directly manage a team and manage processes that can drive the right outcomes for clients. \n\n - Strong technical aptitude: We are looking for a logical thinker who has strong problem solving skills within an agile working framework. Must quickly be able to grasp the technical capabilities and constraints of the Kraken platform. Is an advocate for the continuous deployment approach we take at Kraken and champions building tech iteratively. \n\n - Business acumen: Able to understand business goals of both client and Kraken, putting all technology decisions into context to ensure measurable success can be achieved and celebrated.\n\n\n\nExperience / Qualifications needed:\n\n - Technical mindset, experience in engineering-led industries \n\n - Sector-relevant experience in managing complex technology implementation or migration programs\n\n - Proven experience in software adaptation, deployment and integration\n\n - Exceptional interpersonal skills \n\n - We're looking for prior experience working on CIS implementations within the utilities industry (telco, water, energy etc). \n\n - This role will require hybrid 3 days a week in our NYC office (Tribeca), with frequent client travel across North America (every 3-4 weeks). \n\n\n\nWhy you'll love it here:\n\n - Great medical, dental, and vision insurance options including FSAs.\n\n - Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.\n\n - 401(k) plan with employer match.\n\n - Parental leave. Biological, adoptive and foster parents are all eligible. \n\n - Pre-tax commuter benefits.\n\n - Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance. \n\n - Equity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such. \n\n - Modern office or co-working spaces depending on location.\n\n - The salary range for this role in NYC ranges on average from $180,000-$220,000 depending on relevant experience, role alignment, and technical/client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context. \n\n\n\nKraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor, and in Germany we rate 4.7 on Kununu as a Top Company. Check out our Welcome to the Jungle site (FR https://www.welcometothejungle.com/en/companies/kraken/EN https://app.welcometothejungle.com/companies/kraken-tech?_gl=1*1nh9ctu*_gcl_aw*R0NMLjE3NDU5MzIyNTAuQ2owS0NRanc4Y0hBQmhDLUFSSXNBSm5ZMTJ5SHlSWldxeDM4NHRIanZOMWNmNEJxSzJkRnhNdnZBX3JMcUpkLVVSSEtRQjJlWERKNkNaVWFBaWlURUFMd193Y0I.*_gcl_au*MTQwNjI1NDA2Mi4xNzQ1MzM3MTcz#company-mission-section) to learn more about our teams and culture.\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"c9659758-0eed-4b79-a724-f3ebf3e85583","title":"Solution Consultant","department":"Commercial","team":"Commercial","employmentType":"FullTime","location":"Melbourne, Australia","secondaryLocations":[],"publishedAt":"2026-10-08T12:32:46.757+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Victoria","addressCountry":"Australia","addressLocality":"Melbourne"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/c9659758-0eed-4b79-a724-f3ebf3e85583","applyUrl":"https://jobs.ashbyhq.com/krakentech/c9659758-0eed-4b79-a724-f3ebf3e85583/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
Kraken Solution Consultants help energy companies understand what is possible when brilliant technology, deep industry knowledge and a better operating model come together.
This role sits at the heart of our growth across Asia-Pacific and leads on opportunities spanning both Kraken Distribution and Kraken Customer. Kraken Distribution is the platform for electricity distribution businesses and network operators, covering meter data management, connection point authority (including distributed energy resources), and network billing. Kraken Customer is our market-leading platform for energy retailers, spanning CIS, billing, metering, MDM, CRM and customer communications. You’ll move fluently between these two worlds, shaping engagements that often bring them together.
You’ll bring strong energy-industry experience, curiosity about technology, and the ability to connect client needs to practical Kraken solutions. You’ll be confident discussing network operations, customer operations, system landscapes and how platforms fit together — without losing sight of the people and processes behind them.
This role is ideal for a creative problem solver: someone who listens, asks sharp questions, simplifies complexity and helps clients see how Kraken can support real business change. Because APAC is a diverse, fast-moving region, you’ll be comfortable working across markets, time zones and regulatory contexts.
This isn’t a surface-level role. You’ll get deep into the functional capabilities of the platform — configuring, testing and pressure-testing scenarios yourself — until you hold an intimate, working understanding of how Kraken actually solves a client’s problem, not just how it demos.
We are a global team, organised regionally so we can focus deeply on each market while supporting each other across borders. In APAC that means working closely with colleagues across Australia, New Zealand, Japan and the wider region.
We bring different backgrounds, strengths and perspectives, and work best when people bring their personality, judgement, experience and energy — and get stuck in.
Lead solution consulting on APAC opportunities across Kraken Distribution and Kraken Customer, working with Sales leadership to qualify opportunities and establish the Kraken engagement strategy.
Build trust with prospective and existing clients — including distribution businesses, network operators and energy retailers — helping them understand Kraken and what it could mean for their business.
Lead discovery sessions and workshops to understand client operations, pain points, requirements, risks and goals across both network and customer domains.
Deliver product demos and workshops that show how Kraken solves real challenges in the energy market, from distribution network services and meter data to retail customer operations.
Get hands-on with the product to build genuine functional depth — working through the platform yourself, exploring edge cases and configurations, so you can speak to real capability with authority rather than at a high level.
Explain complex concepts simply, tailoring your message for executives, architects, analysts, product owners, operations teams and subject matter experts.
Respond to functional and technical questions, bringing in product and engineering colleagues where needed.
Own RFPs, proposals, presentations and other sales collateral, especially around functional, solution and technical content.
Partner with sales, marketing, product, engineering and delivery teams to share client insight and influence product direction.
Stay close to Kraken’s roadmap and product strategy across both Distribution and Customer so you can represent the platform confidently and accurately.
Experience working with distribution companies or network operators in a delivery or implementation capacity — you understand how distribution businesses operate and what it takes to deliver technology change for them.
Strong understanding of energy industry systems, ideally across both the network/distribution domain (e.g. meter data management, connection point / market data, network field services, distributed energy resources) and the retail/customer domain (CIS, billing, metering, MDM, CRM, customer communications).
Genuine curiosity and the ability to ask sharp questions that unpack how clients work today, where the pain points are and what they need from Kraken.
A genuine appetite to get into the weeds. You enjoy going deep on functional detail, rolling your sleeves up in the product, and building an intimate understanding of how the solution works and where its edges are — and you can then translate that depth into clear, business-relevant conversations.
The judgement to know how deep to go — technical and functional enough to earn credibility with architects, analysts and operations teams, while always framing the detail around client outcomes.
Excellent communication and presentation skills, with a knack for making complicated things feel clear.
Openness and the ability to learn quickly and independently. Kraken moves fast, and the product does too.
A resourceful, adaptable approach — you find a way through rather than waiting for someone to hand you a perfect process.
Strong organisational skills across multiple deals, workshops, deadlines and client conversations.
Comfort operating across APAC markets and time zones, with flexibility to travel as needed to support sales efforts.
Hands-on delivery or implementation experience with electricity distribution businesses / DNOs / DSOs — for example in network field services, meter data, connections, or DER management.
Experience in SaaS, solution consulting, pre-sales, implementation, business analysis or systems transformation in the energy industry.
Hands-on experience with network billing, metering, CIS, CRM, customer operations or customer communications platforms.
Familiarity with APAC energy markets and regulatory environments (e.g. Australia’s NEM).
Experience working with product and engineering teams to turn customer feedback into better product outcomes.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\n \n\n\nABOUT THE ROLE\n\nKraken Solution Consultants help energy companies understand what is possible when brilliant technology, deep industry knowledge and a better operating model come together.\n\nThis role sits at the heart of our growth across Asia-Pacific and leads on opportunities spanning both Kraken Distribution and Kraken Customer. Kraken Distribution is the platform for electricity distribution businesses and network operators, covering meter data management, connection point authority (including distributed energy resources), and network billing. Kraken Customer is our market-leading platform for energy retailers, spanning CIS, billing, metering, MDM, CRM and customer communications. You’ll move fluently between these two worlds, shaping engagements that often bring them together.\n\nYou’ll bring strong energy-industry experience, curiosity about technology, and the ability to connect client needs to practical Kraken solutions. You’ll be confident discussing network operations, customer operations, system landscapes and how platforms fit together — without losing sight of the people and processes behind them.\n\nThis role is ideal for a creative problem solver: someone who listens, asks sharp questions, simplifies complexity and helps clients see how Kraken can support real business change. Because APAC is a diverse, fast-moving region, you’ll be comfortable working across markets, time zones and regulatory contexts.\n\nThis isn’t a surface-level role. You’ll get deep into the functional capabilities of the platform — configuring, testing and pressure-testing scenarios yourself — until you hold an intimate, working understanding of how Kraken actually solves a client’s problem, not just how it demos.\n\n \n\n\nABOUT THE TEAM\n\nWe are a global team, organised regionally so we can focus deeply on each market while supporting each other across borders. In APAC that means working closely with colleagues across Australia, New Zealand, Japan and the wider region.\n\nWe bring different backgrounds, strengths and perspectives, and work best when people bring their personality, judgement, experience and energy — and get stuck in.\n\n \n \n\n\nWHAT YOU’LL DO\n\n - Lead solution consulting on APAC opportunities across Kraken Distribution and Kraken Customer, working with Sales leadership to qualify opportunities and establish the Kraken engagement strategy.\n\n - Build trust with prospective and existing clients — including distribution businesses, network operators and energy retailers — helping them understand Kraken and what it could mean for their business.\n\n - Lead discovery sessions and workshops to understand client operations, pain points, requirements, risks and goals across both network and customer domains.\n\n - Deliver product demos and workshops that show how Kraken solves real challenges in the energy market, from distribution network services and meter data to retail customer operations.\n\n - Get hands-on with the product to build genuine functional depth — working through the platform yourself, exploring edge cases and configurations, so you can speak to real capability with authority rather than at a high level.\n\n - Explain complex concepts simply, tailoring your message for executives, architects, analysts, product owners, operations teams and subject matter experts.\n\n - Respond to functional and technical questions, bringing in product and engineering colleagues where needed.\n\n - Own RFPs, proposals, presentations and other sales collateral, especially around functional, solution and technical content.\n\n - Partner with sales, marketing, product, engineering and delivery teams to share client insight and influence product direction.\n\n - Stay close to Kraken’s roadmap and product strategy across both Distribution and Customer so you can represent the platform confidently and accurately.\n\n \n\n\nWHAT YOU’LL NEED\n\n - Experience working with distribution companies or network operators in a delivery or implementation capacity — you understand how distribution businesses operate and what it takes to deliver technology change for them.\n\n - Strong understanding of energy industry systems, ideally across both the network/distribution domain (e.g. meter data management, connection point / market data, network field services, distributed energy resources) and the retail/customer domain (CIS, billing, metering, MDM, CRM, customer communications).\n\n - Genuine curiosity and the ability to ask sharp questions that unpack how clients work today, where the pain points are and what they need from Kraken.\n\n - A genuine appetite to get into the weeds. You enjoy going deep on functional detail, rolling your sleeves up in the product, and building an intimate understanding of how the solution works and where its edges are — and you can then translate that depth into clear, business-relevant conversations.\n\n - The judgement to know how deep to go — technical and functional enough to earn credibility with architects, analysts and operations teams, while always framing the detail around client outcomes.\n\n - Excellent communication and presentation skills, with a knack for making complicated things feel clear.\n\n - Openness and the ability to learn quickly and independently. Kraken moves fast, and the product does too.\n\n - A resourceful, adaptable approach — you find a way through rather than waiting for someone to hand you a perfect process.\n\n - Strong organisational skills across multiple deals, workshops, deadlines and client conversations.\n\n - Comfort operating across APAC markets and time zones, with flexibility to travel as needed to support sales efforts.\n\n \n\n\nEVEN BETTER IF YOU HAVE\n\n - Hands-on delivery or implementation experience with electricity distribution businesses / DNOs / DSOs — for example in network field services, meter data, connections, or DER management.\n\n - Experience in SaaS, solution consulting, pre-sales, implementation, business analysis or systems transformation in the energy industry.\n\n - Hands-on experience with network billing, metering, CIS, CRM, customer operations or customer communications platforms.\n\n - Familiarity with APAC energy markets and regulatory environments (e.g. Australia’s NEM).\n\n - Experience working with product and engineering teams to turn customer feedback into better product outcomes.\n \n \n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"089fb82d-00a5-4e4e-bf5d-3a0ebde82bc5","title":"Senior Software Engineer - Comms","department":"Tech Development","team":"Kraken Customer - CRM","employmentType":"FullTime","location":"London, UK","secondaryLocations":[],"publishedAt":"2026-10-09T13:58:34.075+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/089fb82d-00a5-4e4e-bf5d-3a0ebde82bc5","applyUrl":"https://jobs.ashbyhq.com/krakentech/089fb82d-00a5-4e4e-bf5d-3a0ebde82bc5/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
The Comms team builds and manages the technology that enables Kraken to communicate with customers across multiple channels, including phone, email, live chat and physical post. The team is responsible for both the underlying systems and the product features that support these customer interactions.
A key area of the team is voice and telephony, where they build the technology used by energy and support specialists to speak with customers. This includes managing real-time calls, handling customers and specialists joining or leaving calls, responding to connection and network issues, and ensuring calls can be reliably maintained or recovered when problems occur.
Unlike more traditional transactional backend systems, much of the Comms technology is highly real-time and event-driven. The team works with event streams, queues and continuously changing system states to manage interactions as they happen.
The team also integrates with third-party communication providers, such as Twilio, which supports Kraken’s phone networks and email sending.
Overall, Comms sits at the intersection of engineering, product and customer operations, building the technology that enables Kraken’s customer-facing teams to communicate effectively and reliably with customers.
Build and maintain the real-time technology that enables Kraken’s customer communication channels, with a particular focus on voice and telephony.
Develop reliable, event-driven systems that handle continuously changing states and interactions in real time.
Work with event streams, queues and asynchronous processes to manage customer and energy specialist interactions.
Build product features and tooling used by Kraken’s energy and support specialists to communicate with customers.
Solve complex real-time challenges, such as customers or specialists joining and leaving calls, connection issues and dropped calls.
Integrate Kraken’s systems with third-party communication providers, including platforms such as Twilio.
Work closely with engineers, product teams and customer-facing teams to understand problems and build effective solutions.
Help shape the technical direction of the Comms team as it grows, contributing to how the team’s focus, systems and ways of working evolve.
Take ownership of projects and contribute to improving the reliability, scalability and overall experience of Kraken’s communication systems.
Develop towards a people leadership role as the Comms team continues to grow.
We're looking for someone with a general interest in technology and problem-solving; someone diligent and thoughtful.
Experience with the following:
Python
Django (or equiv. web framework)
HTTP and REST APIs
Celery and async processing
Postgres
AWS
HTMX
React and Redux
Test Driven Development
Domain driven design and modelling
Experience working with event-driven, realtime systems
Writing robust and fault-tolerant software
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\n\nTHE TEAM:\n\nThe Comms team builds and manages the technology that enables Kraken to communicate with customers across multiple channels, including phone, email, live chat and physical post. The team is responsible for both the underlying systems and the product features that support these customer interactions.\n\nA key area of the team is voice and telephony, where they build the technology used by energy and support specialists to speak with customers. This includes managing real-time calls, handling customers and specialists joining or leaving calls, responding to connection and network issues, and ensuring calls can be reliably maintained or recovered when problems occur.\n\nUnlike more traditional transactional backend systems, much of the Comms technology is highly real-time and event-driven. The team works with event streams, queues and continuously changing system states to manage interactions as they happen.\nThe team also integrates with third-party communication providers, such as Twilio, which supports Kraken’s phone networks and email sending.\nOverall, Comms sits at the intersection of engineering, product and customer operations, building the technology that enables Kraken’s customer-facing teams to communicate effectively and reliably with customers.\n\n\n\n\nWHAT YOU’LL DO:\n\n - Build and maintain the real-time technology that enables Kraken’s customer communication channels, with a particular focus on voice and telephony.\n\n - Develop reliable, event-driven systems that handle continuously changing states and interactions in real time.\n\n - Work with event streams, queues and asynchronous processes to manage customer and energy specialist interactions.\n\n - Build product features and tooling used by Kraken’s energy and support specialists to communicate with customers.\n\n - Solve complex real-time challenges, such as customers or specialists joining and leaving calls, connection issues and dropped calls.\n\n - Integrate Kraken’s systems with third-party communication providers, including platforms such as Twilio.\n\n - Work closely with engineers, product teams and customer-facing teams to understand problems and build effective solutions.\n\n - Help shape the technical direction of the Comms team as it grows, contributing to how the team’s focus, systems and ways of working evolve.\n\n - Take ownership of projects and contribute to improving the reliability, scalability and overall experience of Kraken’s communication systems.\n\n - Develop towards a people leadership role as the Comms team continues to grow.\n \n \n\n\nWHAT YOU'LL NEED:\n\nWe're looking for someone with a general interest in technology and problem-solving; someone diligent and thoughtful.\n\nExperience with the following:\n\n - Python\n\n - Django (or equiv. web framework)\n\n - HTTP and REST APIs\n\n - Celery and async processing\n\n - Postgres\n\n - AWS\n\n - HTMX\n\n - React and Redux\n\n - Test Driven Development\n\n - Domain driven design and modelling\n\n - Experience working with event-driven, realtime systems\n\n - Writing robust and fault-tolerant software\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"3cd80020-0b1b-4fd0-ba13-5340c3a458d2","title":"Senior Electrical Design Engineer ","department":"Tech Development","team":"Flex","employmentType":"FullTime","location":"Tokyo, Japan","secondaryLocations":[],"publishedAt":"2026-10-13T06:27:49.618+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"Japan","addressLocality":"Tokyo"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/3cd80020-0b1b-4fd0-ba13-5340c3a458d2","applyUrl":"https://jobs.ashbyhq.com/krakentech/3cd80020-0b1b-4fd0-ba13-5340c3a458d2/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
The energy industry is undergoing the largest transformation since industrialisation, at an unprecedented rate of change and we are positioning ourselves at the heart of it. Japan is one of the largest energy markets in the world and is pursuing carbon neutrality by 2050. At Kraken, we are scaling rapidly to integrate Distributed Energy Resources (DERs) into the grid.
Kraken is recognised as a thought leader and innovator. We are building a SaaS business that digitally connects hundreds of thousands of DERs with energy markets. We're growing fast in Japan. We already work with customers like Tokyo Gas as they scale their battery storage, renewables and DER portfolio, and we're onboarding new customers across the market. To support that growth, we're looking for a Senior Electrical Design Engineer to lead our regional technical market-access and integration efforts.
As we enter a stage of rapid commercialisation and customer growth in Japan, we are looking for a Senior Electrical Design Engineer to work with stakeholders to develop our DSR (Demand Side Response) and flexibility pipeline.
You will be bringing your regional technical expertise to aid the development of our asset integration technologies. The role is highly cross-functional: you'll bridge our software and hardware capabilities with the rigorous requirements of the diverse Japan power system.
The detailed Gateway (Kraken’s IoT Edge Hardware&Software) configuration and protocol engineering is owned by our UK-based team, whom you will feed with regional knowledge and design input, and who will support you on the technical aspects of how Kraken integrations work. You will own the regional relationship, the integration approach, and the design that the UK team then implements. The role will require you to attend calls with our Japanese clients, as well as calls with the TSOs and OCCTO to technically explain our system.
You will join a team that is innovative and engineering-focused, with a culture that fosters collaboration and fresh thinking to create a new energy system.
Market Access & Prequalification: Drive the technical approach for connecting assets — mainly BESS (grid-scale and C&I) and RES (Wind and Solar) — into Japan’s markets
Integration Technology (your core deliverable): Carry out research, engage technical stakeholders and engineers to design our established integration approaches for various asset types such as BESS, Wind, Solar, CHP and more. This can cover both new projects and retrofits.
Regional Technical Expertise: Be the regional authority who feeds and supports the team with knowledge of Japanese hardware requirements, industrial protocols, connectivity, cyber-security expectations, and TSO and ancillary-service requirements. Help evaluate hardware and connectivity solutions for regional fit.
Gateway application & configuration: The role will be interdisciplinary. There will be opportunities to learn how the Gateway software (developed by an internal software team) works and how it is configured. You will be expected to understand the requirements for an integration and judge if the gateway software is able to support it or will need new development work. The team will help you get gateway configuration literate and you will be expected to carry out deployments and changes as necessary.
Stakeholder Liaison: Act as the technical point of contact for TSOs, customers, and internal commercial teams to resolve connection, onboarding, or operational issues.
Hardware & On-site Support (occasional): Hardware is deployed remotely in most cases via O&Ms and third parties. However, occasional regional support and hands-on intervention may be required before or after a deployment — including some hardware handling and on-site engineering. The role requires the ability to travel when needed, though this is kept to a minimum.
Essential
Language: Native or professional fluency in Japanese and English — essential for technical documentation and TSO/regulator communication.
Engineering background: Bachelor's in Electrical Engineering, Automation/Control, or a related field — or equivalent practical experience in industrial/energy integration.
Integration & connectivity: Proven experience establishing industrial communication and connectivity between field equipment and external systems (telemetry and/or control).
Japan market knowledge:
The TSO / OCCTO hierarchy and the connection/integration process.
Supply-Demand Adjustment Market products (FCR, S-FRR, FRR, RR, RR-FIT) pre-qualification and technical requirements.
Awareness of the wider market context (JEPX wholesale market, OCCTO-run capacity market, METI/ANRE and the Electricity and Gas Market Surveillance Commission as regulators).
Customer-facing delivery: Ability to produce technical integration approaches and communicate them to customers, regulators, and internal teams.
Travel: Occasional travel may be required.
A drive to get things done in a collaborative, agile environment, comfortable navigating the complexity of a multi-TSO, decentralised grid — and comfortable being the regional face of a technical function whose deep build sits with a partner team in the UK.
Power-plant systems: Working understanding of power-plant control systems and instrumentation, including metering.
Knowledge of industrial communication protocols — IEC 60870-5-104, IEC 61400-25 (wind), OPC-UA, Modbus, or similar IEC protocols.
Understanding of IT/OT security in the energy sector, such as JC-STAR (IEC 62443 a plus).
Familiarity with CLI tools for configuring, diagnosing, and maintaining hardware or network connections in remote, Linux-based environments.
Familiarity with software languages, version-controlled configuration, and general tooling.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\n\n\n\n🐙 KRAKEN GENERATION FLEX\n\nThe energy industry is undergoing the largest transformation since industrialisation, at an unprecedented rate of change and we are positioning ourselves at the heart of it. Japan is one of the largest energy markets in the world and is pursuing carbon neutrality by 2050. At Kraken, we are scaling rapidly to integrate Distributed Energy Resources (DERs) into the grid.\n\nKraken is recognised as a thought leader and innovator. We are building a SaaS business that digitally connects hundreds of thousands of DERs with energy markets. We're growing fast in Japan. We already work with customers like Tokyo Gas as they scale their battery storage, renewables and DER portfolio, and we're onboarding new customers across the market. To support that growth, we're looking for a Senior Electrical Design Engineer to lead our regional technical market-access and integration efforts.\n\n\n\n\n🏠 WHERE YOU’LL FIT IN AND ROLE SUMMARY\n\nAs we enter a stage of rapid commercialisation and customer growth in Japan, we are looking for a Senior Electrical Design Engineer to work with stakeholders to develop our DSR (Demand Side Response) and flexibility pipeline.\n\nYou will be bringing your regional technical expertise to aid the development of our asset integration technologies. The role is highly cross-functional: you'll bridge our software and hardware capabilities with the rigorous requirements of the diverse Japan power system.\n\nThe detailed Gateway (Kraken’s IoT Edge Hardware&Software) configuration and protocol engineering is owned by our UK-based team, whom you will feed with regional knowledge and design input, and who will support you on the technical aspects of how Kraken integrations work. You will own the regional relationship, the integration approach, and the design that the UK team then implements. The role will require you to attend calls with our Japanese clients, as well as calls with the TSOs and OCCTO to technically explain our system.\n\nYou will join a team that is innovative and engineering-focused, with a culture that fosters collaboration and fresh thinking to create a new energy system.\n\n\n\n\n🚀 WHAT YOU'LL OWN\n\n - Market Access & Prequalification: Drive the technical approach for connecting assets — mainly BESS (grid-scale and C&I) and RES (Wind and Solar) — into Japan’s markets\n\n - Integration Technology (your core deliverable): Carry out research, engage technical stakeholders and engineers to design our established integration approaches for various asset types such as BESS, Wind, Solar, CHP and more. This can cover both new projects and retrofits.\n\n - Regional Technical Expertise: Be the regional authority who feeds and supports the team with knowledge of Japanese hardware requirements, industrial protocols, connectivity, cyber-security expectations, and TSO and ancillary-service requirements. Help evaluate hardware and connectivity solutions for regional fit.\n\n - Gateway application & configuration: The role will be interdisciplinary. There will be opportunities to learn how the Gateway software (developed by an internal software team) works and how it is configured. You will be expected to understand the requirements for an integration and judge if the gateway software is able to support it or will need new development work. The team will help you get gateway configuration literate and you will be expected to carry out deployments and changes as necessary.\n\n - Stakeholder Liaison: Act as the technical point of contact for TSOs, customers, and internal commercial teams to resolve connection, onboarding, or operational issues.\n\n - Hardware & On-site Support (occasional): Hardware is deployed remotely in most cases via O&Ms and third parties. However, occasional regional support and hands-on intervention may be required before or after a deployment — including some hardware handling and on-site engineering. The role requires the ability to travel when needed, though this is kept to a minimum.\n \n \n\n\n🧠 WHAT YOU'LL BRING TO THE PARTY\n\nEssential\n\n - Language: Native or professional fluency in Japanese and English — essential for technical documentation and TSO/regulator communication.\n\n - Engineering background: Bachelor's in Electrical Engineering, Automation/Control, or a related field — or equivalent practical experience in industrial/energy integration.\n\n - Integration & connectivity: Proven experience establishing industrial communication and connectivity between field equipment and external systems (telemetry and/or control).\n\n - Japan market knowledge:\n\n - The TSO / OCCTO hierarchy and the connection/integration process.\n\n - Supply-Demand Adjustment Market products (FCR, S-FRR, FRR, RR, RR-FIT) pre-qualification and technical requirements.\n\n - Awareness of the wider market context (JEPX wholesale market, OCCTO-run capacity market, METI/ANRE and the Electricity and Gas Market Surveillance Commission as regulators).\n\n - Customer-facing delivery: Ability to produce technical integration approaches and communicate them to customers, regulators, and internal teams.\n\n - Travel: Occasional travel may be required.\n\n - A drive to get things done in a collaborative, agile environment, comfortable navigating the complexity of a multi-TSO, decentralised grid — and comfortable being the regional face of a technical function whose deep build sits with a partner team in the UK.\n \n \n\n\n⭐️ BONUS POINTS\n\n - Power-plant systems: Working understanding of power-plant control systems and instrumentation, including metering.\n\n - Knowledge of industrial communication protocols — IEC 60870-5-104, IEC 61400-25 (wind), OPC-UA, Modbus, or similar IEC protocols.\n\n - Understanding of IT/OT security in the energy sector, such as JC-STAR (IEC 62443 a plus).\n\n - Familiarity with CLI tools for configuring, diagnosing, and maintaining hardware or network connections in remote, Linux-based environments.\n\n - Familiarity with software languages, version-controlled configuration, and general tooling.\n\n\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"aadd6118-1a1f-4cab-8d7a-b66b287221be","title":"Senior Software Engineer (Backend - Python/Django)","department":"Tech Development","team":"Tech Development","employmentType":"FullTime","location":"Tokyo, Japan","secondaryLocations":[{"location":"Remote, Japan","address":{"postalAddress":{"addressCountry":"Japan"}}}],"publishedAt":"2026-08-03T05:20:45.369+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Japan","addressLocality":"Tokyo"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/aadd6118-1a1f-4cab-8d7a-b66b287221be","applyUrl":"https://jobs.ashbyhq.com/krakentech/aadd6118-1a1f-4cab-8d7a-b66b287221be/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
🏠 Where you'll fit in:
Kraken’s technology is written and maintained by a multi-discipline engineering team of around 1,400 people globally, which includes server-side, client-side, and mobile engineers. We follow an agile way of working, where individual teams are given the freedom to choose the tools that are most appropriate for managing their work.
Kraken is a great place to learn, work with talented engineers and level-up your skills. Some of our coding conventions are open-source.
This role is available remotely within Japan or hybrid from Tokyo
Our backend developers use Python. Most of our websites are powered by Django and GraphQL (Graphene). Our CircleCI CI/CD pipeline runs tens of thousands of tests, deploying into AWS EKS defined by Terraform over 100 times per day and observed with tools like Sentry and Datadog. This allows us to move fast and at scale, without compromising reliability. Teams work differently but the commitment to quality is the same.
Developers at Kraken are empowered to use cutting-edge AI tools and models. Any generated code is still owned by a human.
Kraken Engineering has multiple disciplinary groups with their own management structures and teams working together to create a unified Kraken that can be deployed to any territory in the world to achieve clients’ goals.
At Kraken, you won't be boxed into one rigid path. Depending on your strengths and interests, you might find yourself modeling local energy markets, scaling a financial product across international territories, or driving the core comms engine behind all Kraken communications. Alternatively, you could be working directly with clients to enhance Kraken to solve their business needs or localise a particular market and help onboard their customers into the system. Whichever team you join, you’ll be solving complex problems with a group of genuinely great people.
🚀 What you’ll own:
Senior Engineers have not only strong engineering skills, but the ability to make cross-team and organizational impacts.
Technical & Architectural Ownership: Build robust, fault-tolerant software using Python, Django, GraphQL, Celery, and PostgreSQL. Apply deep architectural knowledge (e.g., separation of concerns, interfaces and refactoring practices like the Strangler Fig pattern or Chesterton’s Fence) to solve complex domain modeling challenges.
Leadership & Execution: Take on large milestones, driving their direction and cadence to consistently hit target dates while managing technical trade-offs.
Cross-Domain Bridge: Connect your team with related teams on cross-functional projects, quickly catching up on unfamiliar concepts and identifying critical points across domains.
Communication & Risk Management: Articulate technical points clearly across domains and to stakeholders at all levels of technical literacy using a \"strong opinions, loosely held\" approach.
Documentation & Standards: Set standards through your code and actions, ensure features and rollouts are thoroughly documented, and raise the engineering bar across the organization.
Mentorship: Sponsor and mentor engineers, helping them grow and reach the standards needed for promotion.
🧠 What you'll bring to the party:
Python & Django (or equivalent web framework)
Domain modeling and architectural design
GraphQL
Writing robust and fault-tolerant software
Celery and async processing
PostgreSQL
⭐️Bonus points:
AWS, Terraform, Kubernetes
Experience with one or more frontend frameworks
💜 What you'll love about us:
Flexible working environment - genuine work life balance here, we are in the top 5 companies in the UK, we treat you as a human, and do our best to make work and life merge smoothly together
Equity Options Scheme - you own your own part of the business, share options in Kraken so we all work together towards success
Office - have a certain tech requirement? We’ll do our best to get it. We also have drinks, snacks and a coffee machine at the office space on Bourke street.
Your development is important - we support and help with development including internal and external courses, learning, study support etc, all bespoke to you
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\n🏠 Where you'll fit in:\n\nKraken’s technology is written and maintained by a multi-discipline engineering team of around 1,400 people globally, which includes server-side, client-side, and mobile engineers. We follow an agile way of working, where individual teams are given the freedom to choose the tools that are most appropriate for managing their work.\n\nKraken is a great place to learn, work with talented engineers and level-up your skills. Some of our coding conventions are open-source.\n\nThis role is available remotely within Japan or hybrid from Tokyo\n\n\n\n\nOUR TECHNOLOGY\n\nOur backend developers use Python. Most of our websites are powered by Django and GraphQL (Graphene). Our CircleCI CI/CD pipeline runs tens of thousands of tests, deploying into AWS EKS defined by Terraform over 100 times per day and observed with tools like Sentry and Datadog. This allows us to move fast and at scale, without compromising reliability. Teams work differently but the commitment to quality is the same.\n\nDevelopers at Kraken are empowered to use cutting-edge AI tools and models. Any generated code is still owned by a human.\n\n\nWHAT WE DO\n\nKraken Engineering has multiple disciplinary groups with their own management structures and teams working together to create a unified Kraken that can be deployed to any territory in the world to achieve clients’ goals.\n\nAt Kraken, you won't be boxed into one rigid path. Depending on your strengths and interests, you might find yourself modeling local energy markets, scaling a financial product across international territories, or driving the core comms engine behind all Kraken communications. Alternatively, you could be working directly with clients to enhance Kraken to solve their business needs or localise a particular market and help onboard their customers into the system. Whichever team you join, you’ll be solving complex problems with a group of genuinely great people.\n\n\n\n🚀 What you’ll own:\n\n - Senior Engineers have not only strong engineering skills, but the ability to make cross-team and organizational impacts. \n \n - Technical & Architectural Ownership: Build robust, fault-tolerant software using Python, Django, GraphQL, Celery, and PostgreSQL. Apply deep architectural knowledge (e.g., separation of concerns, interfaces and refactoring practices like the Strangler Fig pattern or Chesterton’s Fence) to solve complex domain modeling challenges.\n \n - Leadership & Execution: Take on large milestones, driving their direction and cadence to consistently hit target dates while managing technical trade-offs.\n \n - Cross-Domain Bridge: Connect your team with related teams on cross-functional projects, quickly catching up on unfamiliar concepts and identifying critical points across domains.\n \n - Communication & Risk Management: Articulate technical points clearly across domains and to stakeholders at all levels of technical literacy using a \"strong opinions, loosely held\" approach.\n \n - Documentation & Standards: Set standards through your code and actions, ensure features and rollouts are thoroughly documented, and raise the engineering bar across the organization.\n \n - Mentorship: Sponsor and mentor engineers, helping them grow and reach the standards needed for promotion.\n\n🧠 What you'll bring to the party:\n\n - Python & Django (or equivalent web framework)\n\n - Domain modeling and architectural design\n\n - GraphQL\n\n - Writing robust and fault-tolerant software\n\n - Celery and async processing\n\n - PostgreSQL\n\n⭐️Bonus points:\n\n - AWS, Terraform, Kubernetes\n\n - Experience with one or more frontend frameworks\n\n💜 What you'll love about us:\n\n - Flexible working environment - genuine work life balance here, we are in the top 5 companies in the UK https://www.glassdoor.co.uk/blog/companies-work-life-balance/, we treat you as a human, and do our best to make work and life merge smoothly together \n\n - Equity Options Scheme - you own your own part of the business, share options in Kraken so we all work together towards success \n\n - Office - have a certain tech requirement? We’ll do our best to get it. We also have drinks, snacks and a coffee machine at the office space on Bourke street.\n\n - Your development is important - we support and help with development including internal and external courses, learning, study support etc, all bespoke to you \n\nKraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR https://www.welcometothejungle.com/en/companies/kraken/EN https://app.welcometothejungle.com/companies/kraken-tech?_gl=1*1nh9ctu*_gcl_aw*R0NMLjE3NDU5MzIyNTAuQ2owS0NRanc4Y0hBQmhDLUFSSXNBSm5ZMTJ5SHlSWldxeDM4NHRIanZOMWNmNEJxSzJkRnhNdnZBX3JMcUpkLVVSSEtRQjJlWERKNkNaVWFBaWlURUFMd193Y0I.*_gcl_au*MTQwNjI1NDA2Mi4xNzQ1MzM3MTcz#company-mission-section) to learn more about our teams and culture.\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"d827d19a-7c10-4f42-beb1-84b83995e344","title":"Senior Client Delivery Lead","department":"Delivery Tech","team":"Kraken Customer Core","employmentType":"FullTime","location":"Melbourne, Australia","secondaryLocations":[],"publishedAt":"2026-08-09T05:01:25.853+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Victoria","addressCountry":"Australia","addressLocality":"Melbourne"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/d827d19a-7c10-4f42-beb1-84b83995e344","applyUrl":"https://jobs.ashbyhq.com/krakentech/d827d19a-7c10-4f42-beb1-84b83995e344/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
Kraken is a technology company with a mission: helping energy utilities transform their operations to improve the lives of 1 billion people by accelerating the energy transition. We recognised that legacy technology has held the energy industry back for too long. At Kraken, we set out to change that.
Through successful partnerships with E.ON Next, EDF, Origin, Octopus Energy, and Tokyo Gas (to name just a few), we support over 60 million utility customers globally and we’ve expanded our offer to support businesses in the water and telco industries, meaning we're on track to achieve our mission of impacting 1 billion people within a decade.
We’ll never deliver on our ambitious goals without a team that is just as ambitious, so we’re expanding our tentacles and we are now looking for Senior Client Delivery Leads. The roles will be working closely with other members of the client delivery team to help with our APAC clients and global product teams.
Join a team that's redefining energy. At Kraken, we're not just changing how energy companies work; we're tackling the climate crisis head-on. Our decisions are guided by simplicity, customer benefit, and efficiency and customer happiness first. If you're passionate about making a real difference with cutting-edge technology and a customer-centric approach, you belong with us.
🏠 Where you'll fit in:
We are looking for more Senior Client Delivery Leads to join the Kraken delivery team. Ideally you’ll have experience working in the Australian energy sector or SaaS providers, and a lot of experience working with technical stakeholders (developers, QA, solution architects). If you love making things better for customers, building great products, working with technology, and bringing people together to find solutions, then you’ve come to the right place. We are looking for additions to our Client Delivery team that can help build our capability across our business with Kraken.
Our Client Delivery Team exists to turn complex problems into amazing outcomes. As a Senior Client Delivery Lead you’ll need to be comfortable working in partnership with the technology and operational teams at Kraken as well as the client. You’re going to need to live and breathe Kraken, and be as comfortable finding a meter read as you are trying to identify a customer need.
Senior Client Delivery Leads need to understand how Kraken works, be able to help clients identify problems and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. They will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap.
🚀 What you'll own:
You’ll be a valued leader in our delivery teams.
You’ll need to be able to produce well articulated written documentation for our clients and our wider Kraken team.
You’ll be facilitating and driving (sometimes ambiguous) conversations with clients in order to truly get to the root cause of their problems, and the options we have to solve it.
You’ll need to be comfortable taking a hands-on approach to verifying, testing, and demonstrating Kraken functionality to clients.
You’ll need to get into the finer details at times, learning how to use tools like SQL and Kraken APIs to find the answers.
🧠 What you'll bring to the party:
You're a natural optimist, seeing every challenge as an opportunity to create something exceptional..
You’re inherently curious, always eager to learn and ask insightful questions
You’ll have strong written and verbal communication skills to clearly explain and document complex ideas making them easily understandable.
You’re self-aware to know your limits and know when to ask for help, while at the same time be happy to help out others when they need it.
Thriving in a fast-paced, evolving environment comes naturally to you.
You possess the self-confidence to push for the best customer outcome, balanced with empathy to understand diverse client needs.
You’ll be confident in having respectful, constructive conversations, even when they’re challenging.
Be based in Melbourne, and be able to come into the office 3 days min per week
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\nKraken is a technology company with a mission: helping energy utilities transform their operations to improve the lives of 1 billion people by accelerating the energy transition. We recognised that legacy technology has held the energy industry back for too long. At Kraken, we set out to change that.\n\n \n\nThrough successful partnerships with E.ON http://E.ON Next, EDF, Origin, Octopus Energy, and Tokyo Gas (to name just a few), we support over 60 million utility customers globally and we’ve expanded our offer to support businesses in the water and telco industries, meaning we're on track to achieve our mission of impacting 1 billion people within a decade.\n\n \n\nWe’ll never deliver on our ambitious goals without a team that is just as ambitious, so we’re expanding our tentacles and we are now looking for Senior Client Delivery Leads. The roles will be working closely with other members of the client delivery team to help with our APAC clients and global product teams. \n\n \n\nJoin a team that's redefining energy. At Kraken, we're not just changing how energy companies work; we're tackling the climate crisis head-on. Our decisions are guided by simplicity, customer benefit, and efficiency and customer happiness first. If you're passionate about making a real difference with cutting-edge technology and a customer-centric approach, you belong with us.\n\n\n🏠 Where you'll fit in: \n\n - We are looking for more Senior Client Delivery Leads to join the Kraken delivery team. Ideally you’ll have experience working in the Australian energy sector or SaaS providers, and a lot of experience working with technical stakeholders (developers, QA, solution architects). If you love making things better for customers, building great products, working with technology, and bringing people together to find solutions, then you’ve come to the right place. We are looking for additions to our Client Delivery team that can help build our capability across our business with Kraken. \n\n - Our Client Delivery Team exists to turn complex problems into amazing outcomes. As a Senior Client Delivery Lead you’ll need to be comfortable working in partnership with the technology and operational teams at Kraken as well as the client. You’re going to need to live and breathe Kraken, and be as comfortable finding a meter read as you are trying to identify a customer need. \n\n - Senior Client Delivery Leads need to understand how Kraken works, be able to help clients identify problems and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. They will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap.\n \n\n🚀 What you'll own:\n\n - You’ll be a valued leader in our delivery teams.\n\n - You’ll need to be able to produce well articulated written documentation for our clients and our wider Kraken team. \n\n - You’ll be facilitating and driving (sometimes ambiguous) conversations with clients in order to truly get to the root cause of their problems, and the options we have to solve it.\n\n - You’ll need to be comfortable taking a hands-on approach to verifying, testing, and demonstrating Kraken functionality to clients. \n\n - You’ll need to get into the finer details at times, learning how to use tools like SQL and Kraken APIs to find the answers.\n \n\n🧠 What you'll bring to the party: \n\n - You're a natural optimist, seeing every challenge as an opportunity to create something exceptional.. \n\n - You’re inherently curious, always eager to learn and ask insightful questions \n\n - You’ll have strong written and verbal communication skills to clearly explain and document complex ideas making them easily understandable. \n\n - You’re self-aware to know your limits and know when to ask for help, while at the same time be happy to help out others when they need it. \n\n - Thriving in a fast-paced, evolving environment comes naturally to you. \n\n - You possess the self-confidence to push for the best customer outcome, balanced with empathy to understand diverse client needs. \n\n - You’ll be confident in having respectful, constructive conversations, even when they’re challenging.\n\n - Be based in Melbourne, and be able to come into the office 3 days min per week\n\nKraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR https://www.welcometothejungle.com/en/companies/kraken/EN https://app.welcometothejungle.com/companies/kraken-tech?_gl=1*1nh9ctu*_gcl_aw*R0NMLjE3NDU5MzIyNTAuQ2owS0NRanc4Y0hBQmhDLUFSSXNBSm5ZMTJ5SHlSWldxeDM4NHRIanZOMWNmNEJxSzJkRnhNdnZBX3JMcUpkLVVSSEtRQjJlWERKNkNaVWFBaWlURUFMd193Y0I.*_gcl_au*MTQwNjI1NDA2Mi4xNzQ1MzM3MTcz#company-mission-section) to learn more about our teams and culture.\n\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"fd98afd6-5534-49eb-8dc6-0207c86ecff5","title":"People Operations Specialist","department":"People","team":"People","employmentType":"FullTime","location":"Tokyo, Japan","secondaryLocations":[],"publishedAt":"2026-10-21T14:14:10.364+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"Japan","addressLocality":"Tokyo"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/fd98afd6-5534-49eb-8dc6-0207c86ecff5","applyUrl":"https://jobs.ashbyhq.com/krakentech/fd98afd6-5534-49eb-8dc6-0207c86ecff5/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
🏠 Where you'll fit in:
We’re looking for a People Operations Specialist to help build and scale our people infrastructure across regions. You’ll join a collaborative, high-performing People Operations team, working closely with our Kraken Capabilities team, and business leaders.
This role is critical to ensuring a brilliant, seamless experience across the employee lifecycle - from post-offer onboarding through to off-boarding - while continuously improving our systems and processes to enhance both individual and organisational performance.
🚀 What you’ll own:
Own and improve people systems (e.g. HiBob, Ashby, Zinc), ensuring data integrity, usability, and scalability.
Lead and support global People Ops initiatives - from design to implementation - across onboarding, internal mobility, and exits.
Coordinate onboarding logistics including equipment, contracts, system access, and background checks.
Support Visa operations: tracking visa types, right to work, and maintaining documentation/templates.
Maintain and localise policies, handbooks, and guides, whilst maintaining compliance according to local legislation.
Advise managers and employees on people tools and policies, ensuring a compliant and human-first experience.
Collaborate with Legal, IT, Talent, and Payroll to ensure smooth, secure, and compliant processes across geographies.
🧠 What you'll bring to the party:
Solid experience in People Operations or HR, ideally in high-growth and global environments.
Strong understanding of HR systems - especially Hibob and ATS tools (e.g. Ashby).
Basic knowledge of APAC employment practices, with the ability to adapt and learn as needed.
A people-first mindset with a knack for building efficient, scalable processes.
Strong communication skills, high attention to detail, and ability to manage multiple priorities.
You’ve managed people admin across multiple countries and are familiar with different regulations and practices.
Experience with benefits administration and/or immigration processes is a plus.
Native in Japanese language, and fluency in English.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\n\n\n🏠 Where you'll fit in:\n\nWe’re looking for a People Operations Specialist to help build and scale our people infrastructure across regions. You’ll join a collaborative, high-performing People Operations team, working closely with our Kraken Capabilities team, and business leaders.\n\nThis role is critical to ensuring a brilliant, seamless experience across the employee lifecycle - from post-offer onboarding through to off-boarding - while continuously improving our systems and processes to enhance both individual and organisational performance.\n\n\n\n🚀 What you’ll own:\n\n - Own and improve people systems (e.g. HiBob, Ashby, Zinc), ensuring data integrity, usability, and scalability.\n\n - Lead and support global People Ops initiatives - from design to implementation - across onboarding, internal mobility, and exits.\n\n - Coordinate onboarding logistics including equipment, contracts, system access, and background checks.\n\n - Support Visa operations: tracking visa types, right to work, and maintaining documentation/templates.\n\n - Maintain and localise policies, handbooks, and guides, whilst maintaining compliance according to local legislation.\n\n - Advise managers and employees on people tools and policies, ensuring a compliant and human-first experience.\n\n - Collaborate with Legal, IT, Talent, and Payroll to ensure smooth, secure, and compliant processes across geographies.\n\n\n\n🧠 What you'll bring to the party:\n\n - Solid experience in People Operations or HR, ideally in high-growth and global environments.\n\n - Strong understanding of HR systems - especially Hibob and ATS tools (e.g. Ashby).\n\n - Basic knowledge of APAC employment practices, with the ability to adapt and learn as needed.\n\n - A people-first mindset with a knack for building efficient, scalable processes.\n\n - Strong communication skills, high attention to detail, and ability to manage multiple priorities.\n\n - You’ve managed people admin across multiple countries and are familiar with different regulations and practices.\n\n - Experience with benefits administration and/or immigration processes is a plus.\n\n - Native in Japanese language, and fluency in English.\n \n \n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"2d129133-e020-40fd-9d0f-34a90a351cb1","title":"Senior Client Delivery Lead - GenerationFlex (w/f/d)","department":"Delivery Tech","team":"Kraken Customer Core","employmentType":"FullTime","location":"Remote, Germany","secondaryLocations":[{"location":"Berlin, Germany","address":{"postalAddress":{"addressCountry":"Germany","addressLocality":"Berlin"}}}],"publishedAt":"2026-10-21T14:25:43.748+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Germany"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/2d129133-e020-40fd-9d0f-34a90a351cb1","applyUrl":"https://jobs.ashbyhq.com/krakentech/2d129133-e020-40fd-9d0f-34a90a351cb1/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
The energy industry is undergoing the largest transformation since industrialisation, at an unprecedented rate of change and we are positioning ourselves at the heart of it. In Germany, home to the largest electricity market in Europe and a roadmap toward Net Zero by 2045, we are scaling rapidly to integrate Distributed Energy Resources (DERs) into the grid.
Kraken is recognised as a thought leader and innovator. We are building a SaaS business that digitally connects hundreds of thousands of DERs with energy markets. As we expand our footprint in Germany and the wider European market, we are looking for a Senior Client Delivery Lead to support our German GenerationFlex clients on their Kraken onboarding journey and wider business transformation.
The energy system is changing fast. Renewables are growing, demand is becoming more peaky, and grid constraints are showing up in more places, more often. Kraken GenerationFlex is how utilities and asset owners navigate that complexity at scale.
We help organisations run portfolios of grid-scale assets - BESS, renewables, and co-located sites - in a way that's commercially aligned, operationally safe, and practical to manage day to day.
From trading enablement and control & dispatch, to alerts, data services, and settlements, our platform gives teams the visibility and automation they need to respond well to change across multiple assets, markets, and regulations.
We're a mission-driven team making the big green dent in the world, and we're looking for people ready to help shape what that looks like next.
We are looking for an experienced Senior Client Delivery Lead to build industry-leading product experiences for our European clients. If you love making things better for clients, building great products, working with technology (software + hardware), bringing people together to find solutions, then you’ve come to the right place.
GenerationFlex is different to the wider Kraken universe and highly cross-functional: our product bridges software and hardware in order to allow our clients’ trading teams to effectively control their assets across multiple markets and asset types. The Senior Client Delivery Lead has direct responsibility for creating, managing and prioritising the client onboarding roadmap to ensure clarity and understanding with both the Kraken and client business. They need to always work in partnership with the product, software engineering, asset onboarding and electrical engineering teams at Kraken and are the main point of contact for our clients and their partners.
Client relationship: manage and coordinate a multitude of stakeholders during the initial client implementation phase, ranging from construction site managers to software engineers to senior business stakeholders. Be the first point of contact for tech development and issue resolution during the implementation phase, organise workstreams, flag dependencies, coordinate internal and external teams, and provide clear and concise updates to keep everyone on track and on the same page.
Regional Market Expertise: act as the subject matter expert for our clients and wider Kraken teams thanks to your deep understanding of the German and European energy markets, including hardware and connectivity requirements, TSOs and DSOs, re-dispatch, ancillary-service requirements and competitor landscape. Help evaluate hardware and software solutions for regional fit.
Kraken technology: Develop deep product knowledge of Kraken’s technology offering in the German and European markets, and, together with your regional market expertise, help our clients along a smooth onboarding journey. Understand our clients’ user needs and how our capabilities enable their asset management and energy trading strategies.
Strategic outlook: work closely with our account managers to understand our clients’ priorities and enable strategic business reviews and client transformation workshops. Spot opportunities for product enhancements, market expansion, user growth and upselling.
Internal process improvements: drive internal process improvements to enhance our onboarding journey and speed up time to value. Work closely with product, engineering, customer success and support teams to provide a smooth client experience.
In this position you will be laser focused on satisfying our client’s needs.
We are looking for people with strong problem solving skills and a super positive solutions oriented mindset. If you have a taste for raising up to challenges and a winning mindset, this position is the right fit for you!
Strong client delivery and/or product ownership experience working across software and hardware.
Experience of working with complex delivery pipelines for clients, coordinating multiple teams, spotting dependencies, mitigating risks and maintaining momentum.
Exceptional relationship management across a wide range of stakeholders internally and externally: software engineers & architects, electrical engineers, C-level executives, commercial teams, project managers, product managers, cyber security experts, procurement & logistics, finance etc.
Excellent communication skills, with the ability to take a complicated technical problem and clearly explain the issue, impact, owner and next action. Ability to communicate at high-level and low-level.
Strong influencing skills and ability to challenge traditional ways of thinking.
Strong interest in understanding the intricacies of energy markets. Experience working with flexibility products is a plus.
Solid understanding of technology and associated trends. Agile delivery experience and understanding of APIs, data flows, system integrations and cloud software architecture.
Patience and initiative - our clients are undergoing huge transformations that take time and require our understanding
Time management and a get-stuff-done attitude.
Native or professional fluency in English. Other European languages are a plus.
Occasional travel is required as part of this role.
⭐️ Bonus points
Fluency in other (human) languages.
In-depth knowledge of the energy market, in particular Germany / Europe, e.g. market players, trading practices, regulations, compliance.
Experience in flexible generation, battery storage, renewable energy, demand response or distributed energy resources. Commissioning or integrating generators, BESS, solar, EV infrastructure or other industrial energy assets.
A working understanding of industrial gateways, edge devices, IoT connectivity, and industrial communication protocols and controlled environments (e.g. Modbus, OPC UA).
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\nThe energy industry is undergoing the largest transformation since industrialisation, at an unprecedented rate of change and we are positioning ourselves at the heart of it. In Germany, home to the largest electricity market in Europe and a roadmap toward Net Zero by 2045, we are scaling rapidly to integrate Distributed Energy Resources (DERs) into the grid.\n\nKraken is recognised as a thought leader and innovator. We are building a SaaS business that digitally connects hundreds of thousands of DERs with energy markets. As we expand our footprint in Germany and the wider European market, we are looking for a Senior Client Delivery Lead to support our German GenerationFlex clients on their Kraken onboarding journey and wider business transformation.\n\n\n\n\n🐙 ABOUT GENERATIONFLEX\n\nThe energy system is changing fast. Renewables are growing, demand is becoming more peaky, and grid constraints are showing up in more places, more often. Kraken GenerationFlex is how utilities and asset owners navigate that complexity at scale.\n\nWe help organisations run portfolios of grid-scale assets - BESS, renewables, and co-located sites - in a way that's commercially aligned, operationally safe, and practical to manage day to day.\n\nFrom trading enablement and control & dispatch, to alerts, data services, and settlements, our platform gives teams the visibility and automation they need to respond well to change across multiple assets, markets, and regulations.\n\nWe're a mission-driven team making the big green dent in the world, and we're looking for people ready to help shape what that looks like next.\n\n\n\n\n🏠 WHERE YOU’LL FIT IN: THE DELIVERY TEAM\n\nWe are looking for an experienced Senior Client Delivery Lead to build industry-leading product experiences for our European clients. If you love making things better for clients, building great products, working with technology (software + hardware), bringing people together to find solutions, then you’ve come to the right place.\n\nGenerationFlex is different to the wider Kraken universe and highly cross-functional: our product bridges software and hardware in order to allow our clients’ trading teams to effectively control their assets across multiple markets and asset types. The Senior Client Delivery Lead has direct responsibility for creating, managing and prioritising the client onboarding roadmap to ensure clarity and understanding with both the Kraken and client business. They need to always work in partnership with the product, software engineering, asset onboarding and electrical engineering teams at Kraken and are the main point of contact for our clients and their partners.\n\n\n\n\n🚀 WHAT YOU'LL OWN\n\n - Client relationship: manage and coordinate a multitude of stakeholders during the initial client implementation phase, ranging from construction site managers to software engineers to senior business stakeholders. Be the first point of contact for tech development and issue resolution during the implementation phase, organise workstreams, flag dependencies, coordinate internal and external teams, and provide clear and concise updates to keep everyone on track and on the same page.\n\n - Regional Market Expertise: act as the subject matter expert for our clients and wider Kraken teams thanks to your deep understanding of the German and European energy markets, including hardware and connectivity requirements, TSOs and DSOs, re-dispatch, ancillary-service requirements and competitor landscape. Help evaluate hardware and software solutions for regional fit.\n\n - Kraken technology: Develop deep product knowledge of Kraken’s technology offering in the German and European markets, and, together with your regional market expertise, help our clients along a smooth onboarding journey. Understand our clients’ user needs and how our capabilities enable their asset management and energy trading strategies.\n\n - Strategic outlook: work closely with our account managers to understand our clients’ priorities and enable strategic business reviews and client transformation workshops. Spot opportunities for product enhancements, market expansion, user growth and upselling.\n\n - Internal process improvements: drive internal process improvements to enhance our onboarding journey and speed up time to value. Work closely with product, engineering, customer success and support teams to provide a smooth client experience.\n\n\n\n\n🧠 WHAT YOU'LL BRING TO THE PARTY\n\n - In this position you will be laser focused on satisfying our client’s needs.\n\n - We are looking for people with strong problem solving skills and a super positive solutions oriented mindset. If you have a taste for raising up to challenges and a winning mindset, this position is the right fit for you!\n\n - Strong client delivery and/or product ownership experience working across software and hardware.\n\n - Experience of working with complex delivery pipelines for clients, coordinating multiple teams, spotting dependencies, mitigating risks and maintaining momentum.\n\n - Exceptional relationship management across a wide range of stakeholders internally and externally: software engineers & architects, electrical engineers, C-level executives, commercial teams, project managers, product managers, cyber security experts, procurement & logistics, finance etc.\n\n - Excellent communication skills, with the ability to take a complicated technical problem and clearly explain the issue, impact, owner and next action. Ability to communicate at high-level and low-level.\n\n - Strong influencing skills and ability to challenge traditional ways of thinking.\n\n - Strong interest in understanding the intricacies of energy markets. Experience working with flexibility products is a plus.\n\n - Solid understanding of technology and associated trends. Agile delivery experience and understanding of APIs, data flows, system integrations and cloud software architecture.\n\n - Patience and initiative - our clients are undergoing huge transformations that take time and require our understanding\n\n - Time management and a get-stuff-done attitude.\n\n - Native or professional fluency in English. Other European languages are a plus.\n\n - Occasional travel is required as part of this role.\n\n \n\n⭐️ Bonus points\n\n - Fluency in other (human) languages.\n\n - In-depth knowledge of the energy market, in particular Germany / Europe, e.g. market players, trading practices, regulations, compliance.\n\n - Experience in flexible generation, battery storage, renewable energy, demand response or distributed energy resources. Commissioning or integrating generators, BESS, solar, EV infrastructure or other industrial energy assets.\n\n - A working understanding of industrial gateways, edge devices, IoT connectivity, and industrial communication protocols and controlled environments (e.g. Modbus, OPC UA).\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"3260b77e-fc40-4bd5-a212-7e47807676e8","title":"Client Delivery Lead - GenerationFlex","department":"Delivery Tech","team":"Kraken Customer Core","employmentType":"FullTime","location":"London, UK","secondaryLocations":[{"location":"Remote, UK","address":{"postalAddress":{"addressCountry":"United Kingdom"}}},{"location":"Remote, Germany","address":{"postalAddress":{"addressCountry":"Germany"}}},{"location":"Remote, Netherlands","address":{"postalAddress":{"addressCountry":"Netherlands"}}},{"location":"Remote, Spain","address":{"postalAddress":{"addressCountry":"Spain"}}}],"publishedAt":"2026-10-21T14:55:48.399+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/3260b77e-fc40-4bd5-a212-7e47807676e8","applyUrl":"https://jobs.ashbyhq.com/krakentech/3260b77e-fc40-4bd5-a212-7e47807676e8/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
The energy industry is undergoing the largest transformation since industrialisation, at an unprecedented rate of change and we are positioning ourselves at the heart of it. In Germany, home to the largest electricity market in Europe and a roadmap toward Net Zero by 2045, we are scaling rapidly to integrate Distributed Energy Resources (DERs) into the grid.
Kraken is recognised as a thought leader and innovator. We are building a SaaS business that digitally connects hundreds of thousands of DERs with energy markets. As we expand our footprint in Germany and the wider European market, we are looking for a Senior Client Delivery Lead to support our German GenerationFlex clients on their Kraken onboarding journey and wider business transformation.
The energy system is changing fast. Renewables are growing, demand is becoming more peaky, and grid constraints are showing up in more places, more often. Kraken GenerationFlex is how utilities and asset owners navigate that complexity at scale.
We help organisations run portfolios of grid-scale assets - BESS, renewables, and co-located sites - in a way that's commercially aligned, operationally safe, and practical to manage day to day.
From trading enablement and control & dispatch, to alerts, data services, and settlements, our platform gives teams the visibility and automation they need to respond well to change across multiple assets, markets, and regulations.
We're a mission-driven team making the big green dent in the world, and we're looking for people ready to help shape what that looks like next.
We are looking for an experienced Client Delivery Lead to build industry-leading product experiences for our European clients. If you love making things better for clients, building great products, working with technology (software + hardware), bringing people together to find solutions, then you’ve come to the right place.
GenerationFlex is different to the wider Kraken universe and highly cross-functional: our product bridges software and hardware in order to allow our clients’ trading teams to effectively control their assets across multiple markets and asset types. The Client Delivery Lead has direct responsibility for creating, managing and prioritising the client onboarding roadmap to ensure clarity and understanding with both the Kraken and client business. They need to always work in partnership with the product, software engineering, asset onboarding and electrical engineering teams at Kraken and are the main point of contact for our clients and their partners.
Client relationship: manage and coordinate a multitude of stakeholders during the initial client implementation phase, ranging from construction site managers to software engineers to senior business stakeholders. Be the first point of contact for tech development and issue resolution during the implementation phase, organise workstreams, flag dependencies, coordinate internal and external teams, and provide clear and concise updates to keep everyone on track and on the same page.
Regional Market Expertise: act as the subject matter expert for our clients and wider Kraken teams thanks to your deep understanding European energy markets, including hardware and connectivity requirements, TSOs and DSOs, re-dispatch, ancillary-service requirements and competitor landscape. Help evaluate hardware and software solutions for regional fit.
Kraken technology: Develop deep product knowledge of Kraken’s technology offering in European markets, and, together with your regional market expertise, help our clients along a smooth onboarding journey. Understand our clients’ user needs and how our capabilities enable their asset management and energy trading strategies.
Strategic outlook: work closely with our account managers to understand our clients’ priorities and enable strategic business reviews and client transformation workshops. Spot opportunities for product enhancements, market expansion, user growth and upselling.
Internal process improvements: drive internal process improvements to enhance our onboarding journey and speed up time to value. Work closely with product, engineering, customer success and support teams to provide a smooth client experience.
In this position you will be laser focused on satisfying our client’s needs.
We are looking for people with strong problem solving skills and a super positive solutions oriented mindset. If you have a taste for raising up to challenges and a winning mindset, this position is the right fit for you!
Strong client delivery and/or product ownership experience working across software and hardware.
Experience of working with complex delivery pipelines for clients, coordinating multiple teams, spotting dependencies, mitigating risks and maintaining momentum.
Exceptional relationship management across a wide range of stakeholders internally and externally: software engineers & architects, electrical engineers, C-level executives, commercial teams, project managers, product managers, cyber security experts, procurement & logistics, finance etc.
Excellent communication skills, with the ability to take a complicated technical problem and clearly explain the issue, impact, owner and next action. Ability to communicate at high-level and low-level.
Strong influencing skills and ability to challenge traditional ways of thinking.
Strong interest in understanding the intricacies of energy markets. Experience working with flexibility products is a plus.
Solid understanding of technology and associated trends. Agile delivery experience and understanding of APIs, data flows, system integrations and cloud software architecture.
Patience and initiative - our clients are undergoing huge transformations that take time and require our understanding
Time management and a get-stuff-done attitude.
Native or professional fluency in English. Other European languages are a plus.
Occasional travel is required as part of this role.
⭐️ Bonus points
Fluency in other (human) languages.
In-depth knowledge of the energy market in Europe, e.g. market players, trading practices, regulations, compliance.
Experience in flexible generation, battery storage, renewable energy, demand response or distributed energy resources. Commissioning or integrating generators, BESS, solar, EV infrastructure or other industrial energy assets.
A working understanding of industrial gateways, edge devices, IoT connectivity, and industrial communication protocols and controlled environments (e.g. Modbus, OPC UA).
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\nThe energy industry is undergoing the largest transformation since industrialisation, at an unprecedented rate of change and we are positioning ourselves at the heart of it. In Germany, home to the largest electricity market in Europe and a roadmap toward Net Zero by 2045, we are scaling rapidly to integrate Distributed Energy Resources (DERs) into the grid.\n\nKraken is recognised as a thought leader and innovator. We are building a SaaS business that digitally connects hundreds of thousands of DERs with energy markets. As we expand our footprint in Germany and the wider European market, we are looking for a Senior Client Delivery Lead to support our German GenerationFlex clients on their Kraken onboarding journey and wider business transformation.\n\n\n\n\n🐙 ABOUT GENERATIONFLEX\n\nThe energy system is changing fast. Renewables are growing, demand is becoming more peaky, and grid constraints are showing up in more places, more often. Kraken GenerationFlex is how utilities and asset owners navigate that complexity at scale.\n\nWe help organisations run portfolios of grid-scale assets - BESS, renewables, and co-located sites - in a way that's commercially aligned, operationally safe, and practical to manage day to day.\n\nFrom trading enablement and control & dispatch, to alerts, data services, and settlements, our platform gives teams the visibility and automation they need to respond well to change across multiple assets, markets, and regulations.\n\nWe're a mission-driven team making the big green dent in the world, and we're looking for people ready to help shape what that looks like next.\n\n\n\n\n🏠 WHERE YOU’LL FIT IN: THE DELIVERY TEAM\n\nWe are looking for an experienced Client Delivery Lead to build industry-leading product experiences for our European clients. If you love making things better for clients, building great products, working with technology (software + hardware), bringing people together to find solutions, then you’ve come to the right place.\n\nGenerationFlex is different to the wider Kraken universe and highly cross-functional: our product bridges software and hardware in order to allow our clients’ trading teams to effectively control their assets across multiple markets and asset types. The Client Delivery Lead has direct responsibility for creating, managing and prioritising the client onboarding roadmap to ensure clarity and understanding with both the Kraken and client business. They need to always work in partnership with the product, software engineering, asset onboarding and electrical engineering teams at Kraken and are the main point of contact for our clients and their partners.\n\n\n\n\n🚀 WHAT YOU'LL OWN\n\n - Client relationship: manage and coordinate a multitude of stakeholders during the initial client implementation phase, ranging from construction site managers to software engineers to senior business stakeholders. Be the first point of contact for tech development and issue resolution during the implementation phase, organise workstreams, flag dependencies, coordinate internal and external teams, and provide clear and concise updates to keep everyone on track and on the same page.\n\n - Regional Market Expertise: act as the subject matter expert for our clients and wider Kraken teams thanks to your deep understanding European energy markets, including hardware and connectivity requirements, TSOs and DSOs, re-dispatch, ancillary-service requirements and competitor landscape. Help evaluate hardware and software solutions for regional fit.\n\n - Kraken technology: Develop deep product knowledge of Kraken’s technology offering in European markets, and, together with your regional market expertise, help our clients along a smooth onboarding journey. Understand our clients’ user needs and how our capabilities enable their asset management and energy trading strategies.\n\n - Strategic outlook: work closely with our account managers to understand our clients’ priorities and enable strategic business reviews and client transformation workshops. Spot opportunities for product enhancements, market expansion, user growth and upselling.\n\n - Internal process improvements: drive internal process improvements to enhance our onboarding journey and speed up time to value. Work closely with product, engineering, customer success and support teams to provide a smooth client experience.\n\n\n\n\n🧠 WHAT YOU'LL BRING TO THE PARTY\n\n - In this position you will be laser focused on satisfying our client’s needs.\n\n - We are looking for people with strong problem solving skills and a super positive solutions oriented mindset. If you have a taste for raising up to challenges and a winning mindset, this position is the right fit for you!\n\n - Strong client delivery and/or product ownership experience working across software and hardware.\n\n - Experience of working with complex delivery pipelines for clients, coordinating multiple teams, spotting dependencies, mitigating risks and maintaining momentum.\n\n - Exceptional relationship management across a wide range of stakeholders internally and externally: software engineers & architects, electrical engineers, C-level executives, commercial teams, project managers, product managers, cyber security experts, procurement & logistics, finance etc.\n\n - Excellent communication skills, with the ability to take a complicated technical problem and clearly explain the issue, impact, owner and next action. Ability to communicate at high-level and low-level.\n\n - Strong influencing skills and ability to challenge traditional ways of thinking.\n\n - Strong interest in understanding the intricacies of energy markets. Experience working with flexibility products is a plus.\n\n - Solid understanding of technology and associated trends. Agile delivery experience and understanding of APIs, data flows, system integrations and cloud software architecture.\n\n - Patience and initiative - our clients are undergoing huge transformations that take time and require our understanding\n\n - Time management and a get-stuff-done attitude.\n\n - Native or professional fluency in English. Other European languages are a plus.\n\n - Occasional travel is required as part of this role.\n\n \n\n⭐️ Bonus points\n\n - Fluency in other (human) languages.\n\n - In-depth knowledge of the energy market in Europe, e.g. market players, trading practices, regulations, compliance.\n\n - Experience in flexible generation, battery storage, renewable energy, demand response or distributed energy resources. Commissioning or integrating generators, BESS, solar, EV infrastructure or other industrial energy assets.\n\n - A working understanding of industrial gateways, edge devices, IoT connectivity, and industrial communication protocols and controlled environments (e.g. Modbus, OPC UA).\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"3a41c94f-0b15-49d7-b942-283372017b64","title":"Head of Corporate Development","department":"Commercial","team":"Commercial","employmentType":"FullTime","location":"London, UK","secondaryLocations":[],"publishedAt":"2026-10-21T13:25:30.477+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/3a41c94f-0b15-49d7-b942-283372017b64","applyUrl":"https://jobs.ashbyhq.com/krakentech/3a41c94f-0b15-49d7-b942-283372017b64/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
🏡 Where you'll fit in:
Kraken is growing rapidly across markets, products and geographies. We've already completed five acquisitions, and we're looking for more.
We're seeking an exceptional Head of Corporate Development to identify and execute opportunities that materially accelerate our growth and strategy.
This is not simply an M&A role.
We want someone constantly asking: What could Kraken buy, invest in, partner with or build that would make us stronger, faster or more valuable to our clients?
You'll own our corporate development pipeline, originate opportunities and lead transactions from initial thesis through to execution.
That could mean an acquisition, strategic investment, joint venture, partnership or an entirely different commercial structure.
We care about the strategic outcome, not the transaction structure.
You'll work directly with Kraken's senior leadership and across Product, Engineering, Commercial, Finance and Legal.
🚀 What you’ll own:
Originate opportunities
Identify companies, technologies and capabilities that could accelerate Kraken's strategy.
Build relationships with founders, investors and industry leaders.
Develop investment theses and maintain a global pipeline of opportunities.
Find interesting opportunities before they become competitive processes.
Evaluate strategic value
Assess strategic fit, technology, market potential, economics and execution risk.
Build financial models, valuations and investment cases.
Present clear recommendations to leadership and the Board.
Know when to pursue an opportunity — and when to walk away.
Execute transactions
Lead acquisitions, investments and strategic partnerships end-to-end.
Own valuation, structuring, due diligence and negotiations.
Coordinate internal teams and external advisers.
Navigate complexity and drive transactions to completion.
🧠 What you’ll bring to the party:
We're open-minded about your background. You might come from corporate development, private equity, investment banking, venture capital, strategy or an operating role.You're intellectually curious but practical. You like complexity but don't create it.
You have strong opinions, loosely held. You're comfortable challenging senior leaders and being challenged yourself.
You don't need a large team or elaborate process to get things done.
You can move from analysing a market to calling a founder, building a valuation and negotiating a deal.
What matters is that you bring:
Exceptional commercial judgement and strategic thinking.
Strong product and technology understanding.
Outstanding financial, analytical and valuation skills.
Experience originating, negotiating and executing complex transactions.
Confidence engaging directly with founders, CEOs, investors and Boards.
Intellectual curiosity and the ability to understand unfamiliar businesses quickly.
Comfort with ambiguity, speed and personal accountability.
Clear communication and the confidence to challenge conventional thinking.
Experience in technology, software, energy or utilities — particularly internationally — would be valuable.
Ultimately, we don't measure success by the number of deals completed. We measure it by whether those deals materially change Kraken's trajectory.
That's what we're looking for.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\n\n\n🏡 Where you'll fit in:\n\nKraken is growing rapidly across markets, products and geographies. We've already completed five acquisitions, and we're looking for more.\n\nWe're seeking an exceptional Head of Corporate Development to identify and execute opportunities that materially accelerate our growth and strategy.\n\nThis is not simply an M&A role.\n\nWe want someone constantly asking: What could Kraken buy, invest in, partner with or build that would make us stronger, faster or more valuable to our clients?\n\nYou'll own our corporate development pipeline, originate opportunities and lead transactions from initial thesis through to execution.\n\nThat could mean an acquisition, strategic investment, joint venture, partnership or an entirely different commercial structure.\n\nWe care about the strategic outcome, not the transaction structure.\n\nYou'll work directly with Kraken's senior leadership and across Product, Engineering, Commercial, Finance and Legal.\n\n\n\n🚀 What you’ll own:\n\nOriginate opportunities\n\n - Identify companies, technologies and capabilities that could accelerate Kraken's strategy.\n\n - Build relationships with founders, investors and industry leaders.\n\n - Develop investment theses and maintain a global pipeline of opportunities.\n\n - Find interesting opportunities before they become competitive processes.\n\nEvaluate strategic value\n\n - Assess strategic fit, technology, market potential, economics and execution risk.\n\n - Build financial models, valuations and investment cases.\n\n - Present clear recommendations to leadership and the Board.\n\n - Know when to pursue an opportunity — and when to walk away.\n\nExecute transactions\n\n - Lead acquisitions, investments and strategic partnerships end-to-end.\n\n - Own valuation, structuring, due diligence and negotiations.\n\n - Coordinate internal teams and external advisers.\n\n - Navigate complexity and drive transactions to completion.\n\n\n\n🧠 What you’ll bring to the party:\n\nWe're open-minded about your background. You might come from corporate development, private equity, investment banking, venture capital, strategy or an operating role.You're intellectually curious but practical. You like complexity but don't create it.\n\nYou have strong opinions, loosely held. You're comfortable challenging senior leaders and being challenged yourself.\n\nYou don't need a large team or elaborate process to get things done.\n\nYou can move from analysing a market to calling a founder, building a valuation and negotiating a deal.\n\nWhat matters is that you bring:\n\n - Exceptional commercial judgement and strategic thinking.\n\n - Strong product and technology understanding.\n\n - Outstanding financial, analytical and valuation skills.\n\n - Experience originating, negotiating and executing complex transactions.\n\n - Confidence engaging directly with founders, CEOs, investors and Boards.\n\n - Intellectual curiosity and the ability to understand unfamiliar businesses quickly.\n\n - Comfort with ambiguity, speed and personal accountability.\n\n - Clear communication and the confidence to challenge conventional thinking.\n\n - Experience in technology, software, energy or utilities — particularly internationally — would be valuable.\n\n\n\nUltimately, we don't measure success by the number of deals completed. We measure it by whether those deals materially change Kraken's trajectory.\n\nThat's what we're looking for.\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"8db2e270-a254-4ad1-99f8-a5b9c4ff0bf9","title":"Client Delivery Lead (Accounting Experience preferred) (w/f/d)","department":"Delivery Tech","team":"Kraken Customer Core","employmentType":"FullTime","location":"Berlin, Germany","secondaryLocations":[],"publishedAt":"2026-10-21T16:35:24.363+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"Germany","addressLocality":"Berlin"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/8db2e270-a254-4ad1-99f8-a5b9c4ff0bf9","applyUrl":"https://jobs.ashbyhq.com/krakentech/8db2e270-a254-4ad1-99f8-a5b9c4ff0bf9/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
Kraken Customer
What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
We have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like.
🏠 Where you'll fit in:
You will be joining the client delivery team with Kraken working to support European clients through their technology transformation journeys, supporting long term migration projects.
The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs.
The Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.
🚀 What you'll own:
You will be managing the relationship with client counterparts (often product owners and business owners)
You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
Being the knowledge base of how Kraken works and how we deliver Kraken Platform
Triaging incoming requests and communicating client priorities internally.
Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.
Supporting the engineering team to deliver product features
Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.
This is a hands-on, individual contributor position. The role is European based and your projects could be run from any country, travel is expected as part of this role.
We are a flat and agile organisation and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation.
You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change.
You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.
🧠 What you'll bring to the party:
In this position you will be laser focused on satisfying our customer’s needs. We are looking for people with strong problem solving skills and a super positive solutions oriented mindset. If you have a taste for raising up to challenges and a winner mindset, this position is the right fit for you! (“Every problem has a solution, facing new challenges is exciting because that’s what makes us better every day and the bigger the challenge, the bigger the feeling of success”)
Strong client delivery and/or product ownership experience
Agile delivery experience
Experience of product management and customer journeys
Solid understanding of technology and associated trends
Excellent communications, collaboration and presentation skills
Strong influencing skills and ability to challenge traditional ways of thinking
Experience of working with significant complex delivery pipelines for clients
Patience and initiative - our clients are undergoing huge transformations that take time and require our understanding
Time management and a get-stuff-done attitude
Consulting experience is a plus
Fluent English + German
Previous experience in accounting and billing or payments is nice to have for this position
If this sounds like you then we'd love to hear from you.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\nKraken Customer\n\n \n\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n\n \n\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n\n \n\nWe have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like. \n\n \n\n🏠 Where you'll fit in:\n\nYou will be joining the client delivery team with Kraken working to support European clients through their technology transformation journeys, supporting long term migration projects.\n\n The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs. \n\n \n\nThe Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.\n\n🚀 What you'll own:\n\n - You will be managing the relationship with client counterparts (often product owners and business owners)\n\n - You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues\n\n - Being the knowledge base of how Kraken works and how we deliver Kraken Platform\n\n - Triaging incoming requests and communicating client priorities internally. \n\n - Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform. http://platform.supporting/\n\n - Supporting the engineering team to deliver product features\n\n - Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.\n\n \n\nThis is a hands-on, individual contributor position. The role is European based and your projects could be run from any country, travel is expected as part of this role.\n\n \n\nWe are a flat and agile organisation and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation.\n\nYou must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change. \n\n \n\nYou must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client. \n\n \n\nWe are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.\n\n🧠 What you'll bring to the party:\n\n - In this position you will be laser focused on satisfying our customer’s needs. We are looking for people with strong problem solving skills and a super positive solutions oriented mindset. If you have a taste for raising up to challenges and a winner mindset, this position is the right fit for you! (“Every problem has a solution, facing new challenges is exciting because that’s what makes us better every day and the bigger the challenge, the bigger the feeling of success”)\n\n - Strong client delivery and/or product ownership experience\n\n - Agile delivery experience \n\n - Experience of product management and customer journeys\n\n - Solid understanding of technology and associated trends\n\n - Excellent communications, collaboration and presentation skills\n\n - Strong influencing skills and ability to challenge traditional ways of thinking\n\n - Experience of working with significant complex delivery pipelines for clients\n\n - Patience and initiative - our clients are undergoing huge transformations that take time and require our understanding \n\n - Time management and a get-stuff-done attitude\n\n - Consulting experience is a plus \n\n - Fluent English + German\n\n - Previous experience in accounting and billing or payments is nice to have for this position\n\nIf this sounds like you then we'd love to hear from you.\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"dd020f02-8aa8-4854-a7c8-16a38627d6a9","title":"Client Data & Analytics Lead (f/m/d)","department":"Delivery Tech","team":"Data","employmentType":"FullTime","location":"Remote, Spain","secondaryLocations":[],"publishedAt":"2026-10-14T10:52:44.920+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Spain"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/dd020f02-8aa8-4854-a7c8-16a38627d6a9","applyUrl":"https://jobs.ashbyhq.com/krakentech/dd020f02-8aa8-4854-a7c8-16a38627d6a9/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
Kraken Customer
What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
🏠 Where you'll fit in:
We’re looking for a brilliant senior Data & Analytics Client Delivery Lead to help clients fully leverage Kraken data and transform their data team and capabilities. You should bring extensive experience doing analytics on a strong, modern data team (e.g., data analytics, business intelligence, or related field -- analytics manager, lead data analyst, analytics or data consultant or similar); a love of working with clients; and a passion for driving the clean energy transition – energy sector experience is a plus!
The role
You’ll work directly with Kraken clients to help them develop modern, transformative data and analytics capabilities as part of their broader Kraken transformation. You’ll train them on Kraken data and support them in building critical reporting & insightful analytics, sometimes getting hands-on with query writing or demo analytics.
You’ll also leverage your experience leading strong analytics teams to advise senior client data leadership on how to build a high-performing, business-centric data organization and leverage data as a strategic asset to unlock ambitious business and clean energy goals.
We are a flat and agile organisation and plan to remain this way. We are looking for a hands-on Data & Analytics Client Delivery Lead that can support both directly and indirectly - sometimes jumping in and writing queries or solving data challenges and other times advising or upskilling both clients and colleagues.
You will play a critical role in ensuring the clients’ reporting and analytics transition to Kraken goes smoothly - and ensuring that clients build the transformative data capabilities needed to get full value from Kraken data and power aspirational business goals.
🚀 What you'll own:
Guide clients in redefining critical reporting and analytics to use new Kraken data and concepts, through hands-on query writing, working sessions, and trainings
Advise clients, including senior leadership, on topics like how to develop a high-performing data organization, how to build a modern tech stack, and how to pursue a data strategy and priorities that drive their core business objectives.
Strategically define and prioritize client data needs to influence the data product roadmap, ensuring product understands the core, shared client needs and that solutions achieve clients’ desired business outcomes
Partner with engineering to deliver new data features and requirements aligned to client use cases
Train Kraken’s broader client delivery team on how to help their respective business domains ask effective data questions and leverage data directly to drive business impact
🧠 What you’ll bring to the party:
Degree qualified equivalent, with strong client delivery and/or product ownership experience
Several years of experience as a data analytics, business intelligence, or related field -- analytics manager, lead data analyst, analytics or data consultant or similar
Strong familiarity with modern data practices and tools
Strong facility with SQL and modern BI toolsFamiliar with agile product development practices and experience collaborating with engineering
Excellent communications, collaboration and presentation skills
Strong influencing skills and ability to challenge traditional ways of thinking
Patience – our clients are undergoing huge transformations that take time and require our understanding
Experience in the energy sector a plus
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\nKraken Customer\n\n \n\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n\n \n\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n\n \n\n🏠 Where you'll fit in:\n\n \n\nWe’re looking for a brilliant senior Data & Analytics Client Delivery Lead to help clients fully leverage Kraken data and transform their data team and capabilities. You should bring extensive experience doing analytics on a strong, modern data team (e.g., data analytics, business intelligence, or related field -- analytics manager, lead data analyst, analytics or data consultant or similar); a love of working with clients; and a passion for driving the clean energy transition – energy sector experience is a plus!\n\n \n\nThe role\n\n \n\nYou’ll work directly with Kraken clients to help them develop modern, transformative data and analytics capabilities as part of their broader Kraken transformation. You’ll train them on Kraken data and support them in building critical reporting & insightful analytics, sometimes getting hands-on with query writing or demo analytics. \n\n \n\nYou’ll also leverage your experience leading strong analytics teams to advise senior client data leadership on how to build a high-performing, business-centric data organization and leverage data as a strategic asset to unlock ambitious business and clean energy goals.\n\n \n\nWe are a flat and agile organisation and plan to remain this way. We are looking for a hands-on Data & Analytics Client Delivery Lead that can support both directly and indirectly - sometimes jumping in and writing queries or solving data challenges and other times advising or upskilling both clients and colleagues. \n\n \n\nYou will play a critical role in ensuring the clients’ reporting and analytics transition to Kraken goes smoothly - and ensuring that clients build the transformative data capabilities needed to get full value from Kraken data and power aspirational business goals.\n\n🚀 What you'll own:\n\n - Guide clients in redefining critical reporting and analytics to use new Kraken data and concepts, through hands-on query writing, working sessions, and trainings\n\n - Advise clients, including senior leadership, on topics like how to develop a high-performing data organization, how to build a modern tech stack, and how to pursue a data strategy and priorities that drive their core business objectives.\n\n - Strategically define and prioritize client data needs to influence the data product roadmap, ensuring product understands the core, shared client needs and that solutions achieve clients’ desired business outcomes\n\n - Partner with engineering to deliver new data features and requirements aligned to client use cases\n\n - Train Kraken’s broader client delivery team on how to help their respective business domains ask effective data questions and leverage data directly to drive business impact\n\n🧠 What you’ll bring to the party:\n\n - Degree qualified equivalent, with strong client delivery and/or product ownership experience\n\n - Several years of experience as a data analytics, business intelligence, or related field -- analytics manager, lead data analyst, analytics or data consultant or similar\n\n - Strong familiarity with modern data practices and tools\n\n - Strong facility with SQL and modern BI toolsFamiliar with agile product development practices and experience collaborating with engineering\n\n - Excellent communications, collaboration and presentation skills\n\n - Strong influencing skills and ability to challenge traditional ways of thinking\n\n - Patience – our clients are undergoing huge transformations that take time and require our understanding\n\n - Experience in the energy sector a plus\n\nKraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR https://www.welcometothejungle.com/en/companies/kraken/EN https://app.welcometothejungle.com/companies/kraken-tech?_gl=1*1nh9ctu*_gcl_aw*R0NMLjE3NDU5MzIyNTAuQ2owS0NRanc4Y0hBQmhDLUFSSXNBSm5ZMTJ5SHlSWldxeDM4NHRIanZOMWNmNEJxSzJkRnhNdnZBX3JMcUpkLVVSSEtRQjJlWERKNkNaVWFBaWlURUFMd193Y0I.*_gcl_au*MTQwNjI1NDA2Mi4xNzQ1MzM3MTcz#company-mission-section) to learn more about our teams and culture.\n\n \n\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n\n \n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. \n\n\n \n\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-noticeand (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.\n\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"3ff9a8b5-8c83-4cae-b20d-6fc37a9d8fb1","title":"Client Data & Analytics Lead (f/m/d)","department":"Delivery Tech","team":"Data","employmentType":"FullTime","location":"Paris, France","secondaryLocations":[{"location":"Remote, France","address":{"postalAddress":{"addressCountry":"France"}}}],"publishedAt":"2026-10-14T10:52:24.608+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"France","addressLocality":"Paris"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/3ff9a8b5-8c83-4cae-b20d-6fc37a9d8fb1","applyUrl":"https://jobs.ashbyhq.com/krakentech/3ff9a8b5-8c83-4cae-b20d-6fc37a9d8fb1/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
Kraken Customer
What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
🏠 Where you'll fit in:
We’re looking for a brilliant senior Data & Analytics Client Delivery Lead to help clients fully leverage Kraken data and transform their data team and capabilities. You should bring extensive experience doing analytics on a strong, modern data team (e.g., data analytics, business intelligence, or related field -- analytics manager, lead data analyst, analytics or data consultant or similar); a love of working with clients; and a passion for driving the clean energy transition – energy sector experience is a plus!
The role
You’ll work directly with Kraken clients to help them develop modern, transformative data and analytics capabilities as part of their broader Kraken transformation. You’ll train them on Kraken data and support them in building critical reporting & insightful analytics, sometimes getting hands-on with query writing or demo analytics.
You’ll also leverage your experience leading strong analytics teams to advise senior client data leadership on how to build a high-performing, business-centric data organization and leverage data as a strategic asset to unlock ambitious business and clean energy goals.
We are a flat and agile organisation and plan to remain this way. We are looking for a hands-on Data & Analytics Client Delivery Lead that can support both directly and indirectly - sometimes jumping in and writing queries or solving data challenges and other times advising or upskilling both clients and colleagues.
You will play a critical role in ensuring the clients’ reporting and analytics transition to Kraken goes smoothly - and ensuring that clients build the transformative data capabilities needed to get full value from Kraken data and power aspirational business goals.
🚀 What you'll own:
Guide clients in redefining critical reporting and analytics to use new Kraken data and concepts, through hands-on query writing, working sessions, and trainings
Advise clients, including senior leadership, on topics like how to develop a high-performing data organization, how to build a modern tech stack, and how to pursue a data strategy and priorities that drive their core business objectives.
Strategically define and prioritize client data needs to influence the data product roadmap, ensuring product understands the core, shared client needs and that solutions achieve clients’ desired business outcomes
Partner with engineering to deliver new data features and requirements aligned to client use cases
Train Kraken’s broader client delivery team on how to help their respective business domains ask effective data questions and leverage data directly to drive business impact
🧠 What you’ll bring to the party:
Degree qualified equivalent, with strong client delivery and/or product ownership experience
Several years of experience as a data analytics, business intelligence, or related field -- analytics manager, lead data analyst, analytics or data consultant or similar
Strong familiarity with modern data practices and tools
Strong facility with SQL and modern BI toolsFamiliar with agile product development practices and experience collaborating with engineering
Excellent communications, collaboration and presentation skills
Strong influencing skills and ability to challenge traditional ways of thinking
Patience – our clients are undergoing huge transformations that take time and require our understanding
Experience in the energy sector a plus
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\nKraken Customer\n\n \n\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n\n \n\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n\n \n\n🏠 Where you'll fit in:\n\n \n\nWe’re looking for a brilliant senior Data & Analytics Client Delivery Lead to help clients fully leverage Kraken data and transform their data team and capabilities. You should bring extensive experience doing analytics on a strong, modern data team (e.g., data analytics, business intelligence, or related field -- analytics manager, lead data analyst, analytics or data consultant or similar); a love of working with clients; and a passion for driving the clean energy transition – energy sector experience is a plus!\n\n \n\nThe role\n\n \n\nYou’ll work directly with Kraken clients to help them develop modern, transformative data and analytics capabilities as part of their broader Kraken transformation. You’ll train them on Kraken data and support them in building critical reporting & insightful analytics, sometimes getting hands-on with query writing or demo analytics. \n\n \n\nYou’ll also leverage your experience leading strong analytics teams to advise senior client data leadership on how to build a high-performing, business-centric data organization and leverage data as a strategic asset to unlock ambitious business and clean energy goals.\n\n \n\nWe are a flat and agile organisation and plan to remain this way. We are looking for a hands-on Data & Analytics Client Delivery Lead that can support both directly and indirectly - sometimes jumping in and writing queries or solving data challenges and other times advising or upskilling both clients and colleagues. \n\n \n\nYou will play a critical role in ensuring the clients’ reporting and analytics transition to Kraken goes smoothly - and ensuring that clients build the transformative data capabilities needed to get full value from Kraken data and power aspirational business goals.\n\n🚀 What you'll own:\n\n - Guide clients in redefining critical reporting and analytics to use new Kraken data and concepts, through hands-on query writing, working sessions, and trainings\n\n - Advise clients, including senior leadership, on topics like how to develop a high-performing data organization, how to build a modern tech stack, and how to pursue a data strategy and priorities that drive their core business objectives.\n\n - Strategically define and prioritize client data needs to influence the data product roadmap, ensuring product understands the core, shared client needs and that solutions achieve clients’ desired business outcomes\n\n - Partner with engineering to deliver new data features and requirements aligned to client use cases\n\n - Train Kraken’s broader client delivery team on how to help their respective business domains ask effective data questions and leverage data directly to drive business impact\n\n🧠 What you’ll bring to the party:\n\n - Degree qualified equivalent, with strong client delivery and/or product ownership experience\n\n - Several years of experience as a data analytics, business intelligence, or related field -- analytics manager, lead data analyst, analytics or data consultant or similar\n\n - Strong familiarity with modern data practices and tools\n\n - Strong facility with SQL and modern BI toolsFamiliar with agile product development practices and experience collaborating with engineering\n\n - Excellent communications, collaboration and presentation skills\n\n - Strong influencing skills and ability to challenge traditional ways of thinking\n\n - Patience – our clients are undergoing huge transformations that take time and require our understanding\n\n - Experience in the energy sector a plus\n\nKraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR https://www.welcometothejungle.com/en/companies/kraken/EN https://app.welcometothejungle.com/companies/kraken-tech?_gl=1*1nh9ctu*_gcl_aw*R0NMLjE3NDU5MzIyNTAuQ2owS0NRanc4Y0hBQmhDLUFSSXNBSm5ZMTJ5SHlSWldxeDM4NHRIanZOMWNmNEJxSzJkRnhNdnZBX3JMcUpkLVVSSEtRQjJlWERKNkNaVWFBaWlURUFMd193Y0I.*_gcl_au*MTQwNjI1NDA2Mi4xNzQ1MzM3MTcz#company-mission-section) to learn more about our teams and culture.\n\n \n\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n\n \n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. \n\n\n \n\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-noticeand (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.\n\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"239ea472-b669-44d0-a498-6094960ed9ff","title":"Technical Program Lead","department":"Delivery Tech","team":"Kraken Customer Core","employmentType":"FullTime","location":"Tokyo, Japan","secondaryLocations":[],"publishedAt":"2026-10-08T13:31:07.395+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"Japan","addressLocality":"Tokyo"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/239ea472-b669-44d0-a498-6094960ed9ff","applyUrl":"https://jobs.ashbyhq.com/krakentech/239ea472-b669-44d0-a498-6094960ed9ff/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
🏠 Where you'll fit in:
We have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like.
This role will lead the technical orchestration of a major client program, partnering with an energy retailer in their operational transformation. You will oversee the migration’s technical pillar and manage the ongoing technical relationship, supporting the client’s adoption of our Kraken platform as part of their broader business transformation.
We work incredibly dynamically, and this role is one that will take different shapes throughout the week. We are looking for well rounded individuals who are comfortable with ambiguity, are self-starters and willing to roll their sleeves up to get to the nitty gritty of a problem. You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing senior stakeholders through a journey of change.
You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.
🚀 What you'll own:
Building trusted relationships with client executives and technology stakeholders, including partnering with our product and engineering teams to align on priorities. Serving as the escalation point for client concerns and ensuring both technical challenges and product requirements are effectively managed
Defining success criteria and governance for delivering the technical pillar of the program.
Owning the Kraken platform localisation plan to meet client expectations while matching Kraken roadmap
Summarising and articulating client needs, considerations, timelines, etc internally as structured input for the successful and timely execution of any required technology platform localisation and development.
Directing internal Kraken software developers contributing to the client program, as well as potential external Partners, on tech platform deliverables to ensure an overall successful and timely technology migration.
Supporting the client meets their business needs via the delivery of tech.
Understanding the Kraken infrastructure, aligning client direction with the overall goal for the Kraken platform & business.
Setting up training programs to upskill the technical arm of the client.
Being an advocate for the Kraken way of delivering tech and supporting the client in shifting their mindset around tech delivery
🧠 What you'll bring to the party:
Communication: You need to be confident in calling out approaches that aren't best for the client and always striving for simplicity. You need to be able to communicate the context behind decisions relating to the platform & client priorities. You must be able to build strong relationships and credibility amongst senior stakeholders, balancing the needs of the client with Kraken’s business needs and platform potential and constraints.
Program management: Confident in managing a long term, fast paced program. Can be both high level and dive into detail when required. Ability to directly manage a team and manage processes that can drive the right outcomes for clients.
Strong technical aptitude: We are looking for a logical thinker who has strong problem solving skills within an agile working framework. Must quickly be able to grasp the technical capabilities and constraints of the Kraken platform. Is an advocate for the continuous deployment approach we take at Kraken and champions building tech iteratively.
Business acumen: Able to understand business goals of both client and Kraken, putting all technology decisions into context to ensure measurable success can be achieved and celebrated.
You are based in Tokyo area
Experience / Qualifications needed:
Technical mindset, experience in engineering-led industries
Experience in managing complex technology implementation or migration programs
Proven experience in software adaptation, deployment and integration
Exceptional interpersonal skills
Fluent in Japanese, business level of English
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\n\n\n🏠 Where you'll fit in:\n\n \n\nWe have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like. \n\n \n\nThis role will lead the technical orchestration of a major client program, partnering with an energy retailer in their operational transformation. You will oversee the migration’s technical pillar and manage the ongoing technical relationship, supporting the client’s adoption of our Kraken platform as part of their broader business transformation.\n\n \n\nWe work incredibly dynamically, and this role is one that will take different shapes throughout the week. We are looking for well rounded individuals who are comfortable with ambiguity, are self-starters and willing to roll their sleeves up to get to the nitty gritty of a problem. You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing senior stakeholders through a journey of change. \n\n \n\nYou must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client. \n\n \n\nWe are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.\n\n\n\n🚀 What you'll own:\n\n - Building trusted relationships with client executives and technology stakeholders, including partnering with our product and engineering teams to align on priorities. Serving as the escalation point for client concerns and ensuring both technical challenges and product requirements are effectively managed\n\n - Defining success criteria and governance for delivering the technical pillar of the program. \n\n - Owning the Kraken platform localisation plan to meet client expectations while matching Kraken roadmap\n\n - Summarising and articulating client needs, considerations, timelines, etc internally as structured input for the successful and timely execution of any required technology platform localisation and development.\n\n - Directing internal Kraken software developers contributing to the client program, as well as potential external Partners, on tech platform deliverables to ensure an overall successful and timely technology migration.\n\n - Supporting the client meets their business needs via the delivery of tech. \n\n - Understanding the Kraken infrastructure, aligning client direction with the overall goal for the Kraken platform & business. \n\n - Setting up training programs to upskill the technical arm of the client. \n\n - Being an advocate for the Kraken way of delivering tech and supporting the client in shifting their mindset around tech delivery\n\n \n\n🧠 What you'll bring to the party:\n\n - Communication: You need to be confident in calling out approaches that aren't best for the client and always striving for simplicity. You need to be able to communicate the context behind decisions relating to the platform & client priorities. You must be able to build strong relationships and credibility amongst senior stakeholders, balancing the needs of the client with Kraken’s business needs and platform potential and constraints. \n\n - Program management: Confident in managing a long term, fast paced program. Can be both high level and dive into detail when required. Ability to directly manage a team and manage processes that can drive the right outcomes for clients. \n\n - Strong technical aptitude: We are looking for a logical thinker who has strong problem solving skills within an agile working framework. Must quickly be able to grasp the technical capabilities and constraints of the Kraken platform. Is an advocate for the continuous deployment approach we take at Kraken and champions building tech iteratively. \n\n - Business acumen: Able to understand business goals of both client and Kraken, putting all technology decisions into context to ensure measurable success can be achieved and celebrated.\n\n - You are based in Tokyo area\n\n\n\nExperience / Qualifications needed:\n\n - Technical mindset, experience in engineering-led industries \n\n - Experience in managing complex technology implementation or migration programs\n\n - Proven experience in software adaptation, deployment and integration\n\n - Exceptional interpersonal skills \n\n - Fluent in Japanese, business level of English\n \n \n\nKraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR https://www.welcometothejungle.com/en/companies/kraken/EN https://app.welcometothejungle.com/companies/kraken-tech?_gl=1*1nh9ctu*_gcl_aw*R0NMLjE3NDU5MzIyNTAuQ2owS0NRanc4Y0hBQmhDLUFSSXNBSm5ZMTJ5SHlSWldxeDM4NHRIanZOMWNmNEJxSzJkRnhNdnZBX3JMcUpkLVVSSEtRQjJlWERKNkNaVWFBaWlURUFMd193Y0I.*_gcl_au*MTQwNjI1NDA2Mi4xNzQ1MzM3MTcz#company-mission-section) to learn more about our teams and culture.\n\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"6f031f90-8315-40fb-99ae-06152322a406","title":"Client Enablement & Coaching Lead (f/m/d) - Danish & German speaking ","department":"Delivery Operations","team":"Delivery Operations","employmentType":"FullTime","location":"Berlin, Germany","secondaryLocations":[],"publishedAt":"2026-11-06T09:19:59.281+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"Germany","addressLocality":"Berlin"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/6f031f90-8315-40fb-99ae-06152322a406","applyUrl":"https://jobs.ashbyhq.com/krakentech/6f031f90-8315-40fb-99ae-06152322a406/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
You will play a key role in delivering Kraken's Human Design principles and Operating Model to transform our clients Operations, leading implementation through a hands-on, consultative approach. A strong understanding of Human Design principles and change management best practice is essential, as is the ability to influence leaders, navigate change with confidence and bring sharp project management and analytical skills.
You are responsible for guiding clients through the Kraken migration framework (BOT method), mentoring internal and external stakeholders, and ensuring operational success and long-term sustainability of the target operating model.
While operations will be your core focus, you’ll also need a solid grasp of broader retail functions – how data, comms and marketing interact with operations to shape customer outcomes and influence the success of the new model. While the primary focus is the C&I function, you’ll also need B2C experience to effectively support clients across the portfolio.
When executed well, these transformations can feel truly magical – across the whole organisation, and most importantly, our clients’ customers. The SCDL role is to make sure that magic is felt.
Key Responsibilities: what you'll do
Consultative Leadership & Client Engagement:
Lead client interactions through the entire BOT program lifecycle, providing hands-on consulting and fostering a learning environment by guiding clients to take ownership early in the migration process of the operational programme.
Help mobilise and set up initiatives such as Operations Transformation Office (OTO - client’s internal change management team), Early Adopters and work closely with Kraken’s Tech Teams to enable a smooth transformation.
Establish strong relationships within the client’s Senior Leadership team, acting as a trusted advisor and helping to shape, influence and unblock strategic decisions.
Empower the client’s migration ‘Ambassadors’ to become champions of the model, ensuring the program’s long term adoption and accountability across the organisation.
Shape planning so it aligns with the client’s goals and aspirations.
Project Management:
Guide the delivery of Kraken programmes – from Leadership Development to Skills Based Learning – by defining clear programme milestones that keep teams and stakeholders on track and organised.
Partner tightly with internal Tech teams so operational and technical migrations run in lockstep, reducing friction and keeping delivery on track.
Drive continuous improvement and iteration, tailoring solutions based on client-specific needs.
Mentorship & Coaching:
Cultivate future leadership by mentoring and coaching the client’s OTO and internal teams, enabling them to be successful in a Kraken powered organisation.
Ensure that internal stakeholders, including the OTO team, are fully equipped to take over ownership of scaling the operational transformation, with formalised check-ins at agreed points. Support the creation of high performing teams, able to think, lead and problem solve and lead in keeping with agile, customer centric methodologies.
Analytical & Problem-Solving:
Utilise strong analytical skills to anticipate challenges, pre-empt pain points and intervene early on to course correct.
Leverage client and Kraken data to identify red flags, understand cause-and-effect relationships, and drive corrective actions to improve client outcomes.
Being able to correlate and articulate the connection between employee engagement and customer satisfaction, and how operational changes can impact cost to serve.
Cross-Functional Collaboration & Influence:
Collaborate with multiple teams and stakeholders both within Kraken and across client internal teams such as HR, Data, Marketing and Tech to provide clear guidance on program delivery and solutions while managing client expectations.
Collaborate across departments to ensure that Kraken’s core offering aligns with client expectations. Ensure that operations never become a blocker to continued migration.
Remain up to date with new features and products and ensure the client is trained and adopts new functionality.
Driving Organisational Change:
Lead cultural and operational transformations, embedding sustainable change within the client’s organisation, using Kraken’s Human Design approach.
Champion the Kraken Operating model, ensuring the client’s operational structure evolves in alignment with best practices for both immediate and long-term success.
Skills: what you'll have
Exceptional project management skills, with the ability to work across multiple clients and fast-paced timelines.
Strong analytical skills with the ability to interpret data, identify risks, and proactively implement solutions.
Proven influencing skills, with experience persuading senior leaders and driving adoption of new methodologies.
Deep technical understanding of Kraken's products and services, including migration processes and temporary solutions.
Demonstrating leadership practices and promoting professionalism in client interactions Excellent communication skills, both written and verbal, with the ability to explain complex concepts and principles to a varied audience.
Experience
Proven communication at all levels, able to leverage style at Exec level.
Exposure to outsourcing models (BPOs), understanding their drivers, challenges, and how to manage these relationships effectively.
Change management using agile methodologies.
Proven record of creating high performing teams, either internally within operations or externally with clients.
Other Requirements:
Ability to travel globally, with placement based on preference when possible, but flexibility required according to client needs.
Ability to work across multiple clients and markets, quickly adapting to varying client needs and environments/languages.
Highly driven to ‘make things happen’. Growth mindset demonstrated through all your work. Ability to speak persuasively and inspire energy, motivating both internal teams and external stakeholders including Direct Reports.
Comfortable navigating between operations and technical conversations, bridging gaps between business needs and technical solutions.
Expertise in driving programme ownership, from inception through to sustainable execution, ensuring clients are equipped to lead post-migration.
Fluent Danish & German is a prerequisite for this role
Please submit your resume in English 🇬🇧
This position involves travelling across different European countries 🚃
You may see this role listed as \"Client Enablement and Coaching Lead\". This is to help the right people find it. The actual job title is Client Delivery Lead.
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\n\n\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n\n \n\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n\n \n\nYou will play a key role in delivering Kraken's Human Design principles and Operating Model to transform our clients Operations, leading implementation through a hands-on, consultative approach. A strong understanding of Human Design principles and change management best practice is essential, as is the ability to influence leaders, navigate change with confidence and bring sharp project management and analytical skills.\n\n \n\nYou are responsible for guiding clients through the Kraken migration framework (BOT method), mentoring internal and external stakeholders, and ensuring operational success and long-term sustainability of the target operating model. \n\n \n\nWhile operations will be your core focus, you’ll also need a solid grasp of broader retail functions – how data, comms and marketing interact with operations to shape customer outcomes and influence the success of the new model. While the primary focus is the C&I function, you’ll also need B2C experience to effectively support clients across the portfolio.\n\n \n\nWhen executed well, these transformations can feel truly magical – across the whole organisation, and most importantly, our clients’ customers. The SCDL role is to make sure that magic is felt.\n\nKey Responsibilities: what you'll do\n\n - Consultative Leadership & Client Engagement:\n\n - Lead client interactions through the entire BOT program lifecycle, providing hands-on consulting and fostering a learning environment by guiding clients to take ownership early in the migration process of the operational programme.\n\n - Help mobilise and set up initiatives such as Operations Transformation Office (OTO - client’s internal change management team), Early Adopters and work closely with Kraken’s Tech Teams to enable a smooth transformation.\n\n - Establish strong relationships within the client’s Senior Leadership team, acting as a trusted advisor and helping to shape, influence and unblock strategic decisions.\n\n - Empower the client’s migration ‘Ambassadors’ to become champions of the model, ensuring the program’s long term adoption and accountability across the organisation.\n\n - Shape planning so it aligns with the client’s goals and aspirations.\n\n \n\nProject Management:\n\n - Guide the delivery of Kraken programmes – from Leadership Development to Skills Based Learning – by defining clear programme milestones that keep teams and stakeholders on track and organised.\n\n - Partner tightly with internal Tech teams so operational and technical migrations run in lockstep, reducing friction and keeping delivery on track.\n\n - Drive continuous improvement and iteration, tailoring solutions based on client-specific needs.\n\n \n\nMentorship & Coaching:\n\n - Cultivate future leadership by mentoring and coaching the client’s OTO and internal teams, enabling them to be successful in a Kraken powered organisation.\n\n - Ensure that internal stakeholders, including the OTO team, are fully equipped to take over ownership of scaling the operational transformation, with formalised check-ins at agreed points. Support the creation of high performing teams, able to think, lead and problem solve and lead in keeping with agile, customer centric methodologies.\n\n \n\nAnalytical & Problem-Solving:\n\n - Utilise strong analytical skills to anticipate challenges, pre-empt pain points and intervene early on to course correct.\n\n - Leverage client and Kraken data to identify red flags, understand cause-and-effect relationships, and drive corrective actions to improve client outcomes.\n\n - Being able to correlate and articulate the connection between employee engagement and customer satisfaction, and how operational changes can impact cost to serve.\n\n \n\nCross-Functional Collaboration & Influence:\n\n - Collaborate with multiple teams and stakeholders both within Kraken and across client internal teams such as HR, Data, Marketing and Tech to provide clear guidance on program delivery and solutions while managing client expectations.\n\n - Collaborate across departments to ensure that Kraken’s core offering aligns with client expectations. Ensure that operations never become a blocker to continued migration.\n\n - Remain up to date with new features and products and ensure the client is trained and adopts new functionality.\n\n \n\nDriving Organisational Change:\n\n - Lead cultural and operational transformations, embedding sustainable change within the client’s organisation, using Kraken’s Human Design approach.\n\n - Champion the Kraken Operating model, ensuring the client’s operational structure evolves in alignment with best practices for both immediate and long-term success.\n \n \n\nSkills: what you'll have\n\n - Exceptional project management skills, with the ability to work across multiple clients and fast-paced timelines.\n\n - Strong analytical skills with the ability to interpret data, identify risks, and proactively implement solutions.\n\n - Proven influencing skills, with experience persuading senior leaders and driving adoption of new methodologies.\n\n - Deep technical understanding of Kraken's products and services, including migration processes and temporary solutions.\n\n - Demonstrating leadership practices and promoting professionalism in client interactions Excellent communication skills, both written and verbal, with the ability to explain complex concepts and principles to a varied audience.\n\n \n\nExperience\n\n - Proven communication at all levels, able to leverage style at Exec level.\n\n - Exposure to outsourcing models (BPOs), understanding their drivers, challenges, and how to manage these relationships effectively.\n\n - Change management using agile methodologies.\n\n - Proven record of creating high performing teams, either internally within operations or externally with clients. \n\n \n\nOther Requirements:\n\n - Ability to travel globally, with placement based on preference when possible, but flexibility required according to client needs.\n\n - Ability to work across multiple clients and markets, quickly adapting to varying client needs and environments/languages.\n\n - Highly driven to ‘make things happen’. Growth mindset demonstrated through all your work. Ability to speak persuasively and inspire energy, motivating both internal teams and external stakeholders including Direct Reports.\n\n - Comfortable navigating between operations and technical conversations, bridging gaps between business needs and technical solutions.\n\n - Expertise in driving programme ownership, from inception through to sustainable execution, ensuring clients are equipped to lead post-migration.\n\n - Fluent Danish & German is a prerequisite for this role\n\n\n\nPlease submit your resume in English 🇬🇧\n\nThis position involves travelling across different European countries 🚃\n\nYou may see this role listed as \"Client Enablement and Coaching Lead\". This is to help the right people find it. The actual job title is Client Delivery Lead.\n\n \n\nKraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR https://www.welcometothejungle.com/en/companies/kraken/EN https://app.welcometothejungle.com/companies/kraken-tech?_gl=1*1nh9ctu*_gcl_aw*R0NMLjE3NDU5MzIyNTAuQ2owS0NRanc4Y0hBQmhDLUFSSXNBSm5ZMTJ5SHlSWldxeDM4NHRIanZOMWNmNEJxSzJkRnhNdnZBX3JMcUpkLVVSSEtRQjJlWERKNkNaVWFBaWlURUFMd193Y0I.*_gcl_au*MTQwNjI1NDA2Mi4xNzQ1MzM3MTcz#company-mission-section) to learn more about our teams and culture.\n\n \n\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n\n \n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. \n\n\n \n\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-noticeand (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.\n\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"7bbe8982-5972-401f-a31e-8cca06edec83","title":"Principal Engagement Manager, AI","department":"Commercial","team":"AI","employmentType":"FullTime","location":"London, UK","secondaryLocations":[],"publishedAt":"2026-10-27T14:13:49.621+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/7bbe8982-5972-401f-a31e-8cca06edec83","applyUrl":"https://jobs.ashbyhq.com/krakentech/7bbe8982-5972-401f-a31e-8cca06edec83/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
While our Sales Directors focus on the initial \"Land\"- introducing our agentic AI offering to our clients and securing the first use case - you are the architect of the \"Expand.\"
Your mission is to take a client who has seen the initial spark of value and guide them toward full-scale AI transformation. You aren't just managing a relationship; you are building the business cases that prove why we should handle their most complex customer journeys, from home moves and complaints to high-volume storm responses.
You aren't starting from zero. You are taking over accounts that already love the product and have seen it work. Your job is to take that 20% success story and turn it into a 100% partnership. You are the bridge between a successful start and a transformative future.
Partner with the Sales Director during the hand-off to deeply understand the client’s initial pain points and long-term vision.
Identify white space within the account - finding new conversation types and new channels where Agent Studio can drive ROI.
Move the needle from a \"pilot\" or \"niche\" implementation to a core, enterprise-wide solution.
Act as a value consultant. Clients will want proof before they commit more budget; you will gather data from their initial deployment to build compelling, CFO-ready business cases.
Translate technical performance (e.g., containment rates, sentiment analysis) into business outcomes (e.g., cost savings, CX improvements, reduced churn).
Build deep, multi-threaded relationships across the client’s organisation - from the operational leads to the C-Suite.
Understand the client’s 12-to-24-month roadmap to ensure Agent Studio is positioned as the primary tool to solve their upcoming challenges.
Conduct innovation workshops with clients to showcase how new Agent Studio features can solve specific business problems they haven't yet addressed.
Act as the internal voice of the customer, feeding back requirements to the Product team to ensure our roadmap aligns with enterprise growth.
You have a background in account management, customer success, or strategic consulting where your success was measured by revenue growth.
You are comfortable diving into spreadsheets and analytics to find the proof that justifies a client’s further investment.
You can take a complex AI product and explain its value in terms of business outcomes rather than just features.
You have extensive experience working with autonomous AI products and understand the technical complexity behind the customer outcomes.
You can juggle deep diving into multiple customers accounts and strategies in parallel without becoming unorganised.
You know how to navigate complex corporate hierarchies and build trust so that you are seen as a long term partner in their strategy.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\n\n\n\n🏡 WHERE YOU'LL FIT IN:\n\n\n\n\nTHE ROLE IN A NUTSHELL\n\nWhile our Sales Directors focus on the initial \"Land\"- introducing our agentic AI offering to our clients and securing the first use case - you are the architect of the \"Expand.\"\n\n\n\nYour mission is to take a client who has seen the initial spark of value and guide them toward full-scale AI transformation. You aren't just managing a relationship; you are building the business cases that prove why we should handle their most complex customer journeys, from home moves and complaints to high-volume storm responses.\n\n\n\n\nWHY THIS ROLE IS UNIQUE\n\nYou aren't starting from zero. You are taking over accounts that already love the product and have seen it work. Your job is to take that 20% success story and turn it into a 100% partnership. You are the bridge between a successful start and a transformative future.\n\n\n\n\n🚀 WHAT YOU’LL OWN:\n\n\n\n\n1. STRATEGIC ACCOUNT EXPANSION\n\n - Partner with the Sales Director during the hand-off to deeply understand the client’s initial pain points and long-term vision.\n\n - Identify white space within the account - finding new conversation types and new channels where Agent Studio can drive ROI.\n\n - Move the needle from a \"pilot\" or \"niche\" implementation to a core, enterprise-wide solution.\n\n\n\n\n2. BUSINESS CASE & ROI DEVELOPMENT\n\n - Act as a value consultant. Clients will want proof before they commit more budget; you will gather data from their initial deployment to build compelling, CFO-ready business cases.\n\n - Translate technical performance (e.g., containment rates, sentiment analysis) into business outcomes (e.g., cost savings, CX improvements, reduced churn).\n \n \n\n\n3. RELATIONSHIP & STRATEGY MAPPING\n\n - Build deep, multi-threaded relationships across the client’s organisation - from the operational leads to the C-Suite.\n\n - Understand the client’s 12-to-24-month roadmap to ensure Agent Studio is positioned as the primary tool to solve their upcoming challenges.\n \n \n\n\n4. SOLUTION ADVOCACY\n\n - Conduct innovation workshops with clients to showcase how new Agent Studio features can solve specific business problems they haven't yet addressed.\n\n - Act as the internal voice of the customer, feeding back requirements to the Product team to ensure our roadmap aligns with enterprise growth.\n \n \n\n\n🧠 WHAT YOU’LL BRING TO THE PARTY:\n\n - You have a background in account management, customer success, or strategic consulting where your success was measured by revenue growth.\n\n - You are comfortable diving into spreadsheets and analytics to find the proof that justifies a client’s further investment.\n\n - You can take a complex AI product and explain its value in terms of business outcomes rather than just features.\n\n - You have extensive experience working with autonomous AI products and understand the technical complexity behind the customer outcomes.\n\n - You can juggle deep diving into multiple customers accounts and strategies in parallel without becoming unorganised.\n\n - You know how to navigate complex corporate hierarchies and build trust so that you are seen as a long term partner in their strategy.\n \n \n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"25356c69-077c-4f16-af6d-a51437ef7e81","title":"Senior Client Delivery Lead - Payments & Debt","department":"Delivery Tech","team":"Kraken Customer Core","employmentType":"FullTime","location":"Tokyo, Japan","secondaryLocations":[],"publishedAt":"2026-10-27T07:03:22.441+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"Japan","addressLocality":"Tokyo"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/25356c69-077c-4f16-af6d-a51437ef7e81","applyUrl":"https://jobs.ashbyhq.com/krakentech/25356c69-077c-4f16-af6d-a51437ef7e81/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
We're looking for a subject matter expert in payments to lead payments delivery for our clients in Japan. You'll know how money moves in Japan, from traditional channels to newer ones, and you'll turn that into tangible outcomes for our clients.
You'll be a hands-on individual contributor in a flat, agile team, working with Kraken's engineers and the client's teams. Our clients are large, established Japanese utilities with legacy systems and sometimes limited payments expertise. You’ll be looked at by our teams, and the clients, as an expert and a leader.
Payments are only part of the picture. You'll also be in conversations about debt management and the wider process of collecting money from customers, both those in arrears and those who pay on time.
Leading payments implementations from discovery to go-live and beyond
Understanding clients’ legacy systems and desired payments outcomes, and turning them into practical requirements and realistic plans
Balancing operational, commercial and technical pressures to deliver the right solution for the client and for Kraken
Recommending the right payment channels, integrations and reconciliation approach
Advising on collections and debt management alongside payments
Coaching colleagues on payments
Essential
Led payments implementations end to end, as the driver rather not just a team member
Expert knowledge of payments in Japan, from traditional channels (e.g. VAN, bank transfer) to newer providers (e.g. Stripe, Adyen, GMO)
Background in a technology or software environment
Ability to turn legacy systems and business problems into clear requirements
Comfortable discussing debt management and collections with clients
Experience explaining payments clearly to non-technical clients
Credible in front of senior stakeholders
Fluent Japanese and business level of English
Willing to travel
Helpful
Utilities, energy or recurring-billing experience
No Kraken experience needed. We'll teach you the product.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\n\n\n\n🐙 WHERE YOU'LL FIT IN\n\nWe're looking for a subject matter expert in payments to lead payments delivery for our clients in Japan. You'll know how money moves in Japan, from traditional channels to newer ones, and you'll turn that into tangible outcomes for our clients.\n\nYou'll be a hands-on individual contributor in a flat, agile team, working with Kraken's engineers and the client's teams. Our clients are large, established Japanese utilities with legacy systems and sometimes limited payments expertise. You’ll be looked at by our teams, and the clients, as an expert and a leader.\n\nPayments are only part of the picture. You'll also be in conversations about debt management and the wider process of collecting money from customers, both those in arrears and those who pay on time.\n\n\n\n\n\n\n\n🚀 WHAT YOU'LL OWN\n\n - Leading payments implementations from discovery to go-live and beyond\n\n - Understanding clients’ legacy systems and desired payments outcomes, and turning them into practical requirements and realistic plans\n\n - Balancing operational, commercial and technical pressures to deliver the right solution for the client and for Kraken\n\n - Recommending the right payment channels, integrations and reconciliation approach\n\n - Advising on collections and debt management alongside payments\n\n - Coaching colleagues on payments\n\n\n\n\n🧠 WHAT YOU'LL BRING\n\nEssential\n\n - Led payments implementations end to end, as the driver rather not just a team member\n\n - Expert knowledge of payments in Japan, from traditional channels (e.g. VAN, bank transfer) to newer providers (e.g. Stripe, Adyen, GMO)\n\n - Background in a technology or software environment\n\n - Ability to turn legacy systems and business problems into clear requirements\n\n - Comfortable discussing debt management and collections with clients\n\n - Experience explaining payments clearly to non-technical clients\n\n - Credible in front of senior stakeholders\n\n - Fluent Japanese and business level of English\n\n - Willing to travel\n\n\n\nHelpful\n\n - Utilities, energy or recurring-billing experience\n\nNo Kraken experience needed. We'll teach you the product.\n\n\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"ad7abf86-0027-4458-ae61-6e9b7b139ad9","title":"Mid-level Software Engineer (Backend - Python/Django)","department":"Tech Development","team":"Tech Development","employmentType":"FullTime","location":"Tokyo, Japan","secondaryLocations":[{"location":"Remote, Japan","address":{"postalAddress":{"addressCountry":"Japan"}}}],"publishedAt":"2026-10-27T23:03:19.990+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Japan","addressLocality":"Tokyo"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/ad7abf86-0027-4458-ae61-6e9b7b139ad9","applyUrl":"https://jobs.ashbyhq.com/krakentech/ad7abf86-0027-4458-ae61-6e9b7b139ad9/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
Kraken’s technology is written and maintained by a multi-discipline engineering team of around 1,400 people globally, which includes server-side, client-side, and mobile engineers. We follow an agile way of working, where individual teams are given the freedom to choose the tools that are most appropriate for managing their work.
Kraken is a great place to learn, work with talented engineers and level-up your skills. Some of our coding conventions are open-source.
Engineer II roles (usually 4-8 years exp) are available remotely within Japan or hybrid from Tokyo.
Our backend developers use Python. Most of our websites are powered by Django and GraphQL (Graphene). Our CircleCI CI/CD pipeline runs tens of thousands of tests, deploying into AWS EKS defined by Terraform over 100 times per day and observed with tools like Sentry and Datadog. This allows us to move fast and at scale, without compromising reliability. Teams work differently but the commitment to quality is the same.
Developers at Kraken are empowered to use cutting-edge AI tools and models. Any generated code is still owned by a human.
Kraken Engineering has multiple disciplinary groups with their own management structures and teams working together to create a unified Kraken that can be deployed to any territory in the world to achieve clients’ goals.
At Kraken, you won't be boxed into one rigid path. Depending on your strengths and interests, you might find yourself modeling local energy markets, scaling a financial product across international territories, or driving the core comms engine behind all Kraken communications. Alternatively, you could be working directly with clients to enhance Kraken to solve their business needs or localise a particular market and help onboard their customers into the system. Whichever team you join, you’ll be solving complex problems with a group of genuinely great people.
Eng II candidates should already be coding at a strong technical level similar to a senior engineer, but will still receive support for broader architectural complexity, cross-domain challenges and continued career growth.
We hire Engineers who have the skills and drive to keep growing. In this role, you will:
Core Delivery: Solve complex domain modeling challenges in the energy sector, writing robust, fault-tolerant software primarily in Python, Django, GraphQL, Celery, and PostgreSQL.
Code Quality & Testing: Write clean code alongside unit, integration, and functional tests covering happy path, boundary, and exceptional scenarios.
Problem Solving & Debugging: Use structured methods to debug production issues, learn from failures, and build familiarity with a large, complex codebase.
Documentation: Write clear, useful documentation for new and existing features to support your team and non-technical stakeholders.
Collaboration: Share opinions respectfully, accept actionable feedback gracefully, and actively contribute to a supportive, growth-focused team culture.
For Eng II candidates, you will additionally:
Feature Ownership & Observability: Confidently own and deliver medium-sized engineering problems, address system observability gaps, and manage technical escalations independently.
Mentorship & Leadership: Mentor junior engineers, assist with onboarding new team members, and participate in hiring debriefs to help grow the engineering team.
Cross-Domain Collaboration: Work confidently across domains to explain technical work, promote best engineering practices (performance, security, testability), and help brainstorm solutions.
Python & Django (or equivalent web framework)
Domain modeling and architectural design
GraphQL
Writing robust and fault-tolerant software
Celery and async processing
PostgreSQL
⭐ Bonus points:
AWS, Terraform, Kubernetes
Experience with one or more frontend frameworks
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\n\n🏠 WHERE YOU'LL FIT IN:\n\nKraken’s technology is written and maintained by a multi-discipline engineering team of around 1,400 people globally, which includes server-side, client-side, and mobile engineers. We follow an agile way of working, where individual teams are given the freedom to choose the tools that are most appropriate for managing their work.\n\nKraken is a great place to learn, work with talented engineers and level-up your skills. Some of our coding conventions are open-source.\n\nEngineer II roles (usually 4-8 years exp) are available remotely within Japan or hybrid from Tokyo. \n\n \n\n\nOUR TECHNOLOGY\n\nOur backend developers use Python. Most of our websites are powered by Django and GraphQL (Graphene). Our CircleCI CI/CD pipeline runs tens of thousands of tests, deploying into AWS EKS defined by Terraform over 100 times per day and observed with tools like Sentry and Datadog. This allows us to move fast and at scale, without compromising reliability. Teams work differently but the commitment to quality is the same.\n\nDevelopers at Kraken are empowered to use cutting-edge AI tools and models. Any generated code is still owned by a human.\n\n \n\n\nWHAT WE DO\n\nKraken Engineering has multiple disciplinary groups with their own management structures and teams working together to create a unified Kraken that can be deployed to any territory in the world to achieve clients’ goals.\n\nAt Kraken, you won't be boxed into one rigid path. Depending on your strengths and interests, you might find yourself modeling local energy markets, scaling a financial product across international territories, or driving the core comms engine behind all Kraken communications. Alternatively, you could be working directly with clients to enhance Kraken to solve their business needs or localise a particular market and help onboard their customers into the system. Whichever team you join, you’ll be solving complex problems with a group of genuinely great people.\n\n \n\n\n🚀 WHAT YOU'LL OWN:\n\nEng II candidates should already be coding at a strong technical level similar to a senior engineer, but will still receive support for broader architectural complexity, cross-domain challenges and continued career growth.\n\nWe hire Engineers who have the skills and drive to keep growing. In this role, you will:\n\n - Core Delivery: Solve complex domain modeling challenges in the energy sector, writing robust, fault-tolerant software primarily in Python, Django, GraphQL, Celery, and PostgreSQL.\n\n - Code Quality & Testing: Write clean code alongside unit, integration, and functional tests covering happy path, boundary, and exceptional scenarios.\n\n - Problem Solving & Debugging: Use structured methods to debug production issues, learn from failures, and build familiarity with a large, complex codebase.\n\n - Documentation: Write clear, useful documentation for new and existing features to support your team and non-technical stakeholders.\n\n - Collaboration: Share opinions respectfully, accept actionable feedback gracefully, and actively contribute to a supportive, growth-focused team culture.\n\nFor Eng II candidates, you will additionally:\n\n - Feature Ownership & Observability: Confidently own and deliver medium-sized engineering problems, address system observability gaps, and manage technical escalations independently.\n\n - Mentorship & Leadership: Mentor junior engineers, assist with onboarding new team members, and participate in hiring debriefs to help grow the engineering team.\n\n - Cross-Domain Collaboration: Work confidently across domains to explain technical work, promote best engineering practices (performance, security, testability), and help brainstorm solutions.\n\n \n\n\n🧠 WHAT YOU'LL BRING TO THE PARTY:\n\n - Python & Django (or equivalent web framework)\n\n - Domain modeling and architectural design\n\n - GraphQL\n\n - Writing robust and fault-tolerant software\n\n - Celery and async processing\n\n - PostgreSQL\n\n \n\n⭐ Bonus points:\n\n - AWS, Terraform, Kubernetes\n\n - Experience with one or more frontend frameworks\n\nKraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR https://www.welcometothejungle.com/en/companies/kraken/EN https://app.welcometothejungle.com/companies/kraken-tech?_gl=1*1nh9ctu*_gcl_aw*R0NMLjE3NDU5MzIyNTAuQ2owS0NRanc4Y0hBQmhDLUFSSXNBSm5ZMTJ5SHlSWldxeDM4NHRIanZOMWNmNEJxSzJkRnhNdnZBX3JMcUpkLVVSSEtRQjJlWERKNkNaVWFBaWlURUFMd193Y0I.*_gcl_au*MTQwNjI1NDA2Mi4xNzQ1MzM3MTcz#company-mission-section) to learn more about our teams and culture.\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"686fb15b-8b6e-428e-bd8c-50d2f248502c","title":"Senior Payments Client Delivery Lead ","department":"Delivery Tech","team":"Delivery Tech","employmentType":"FullTime","location":"New York","secondaryLocations":[],"publishedAt":"2026-10-28T09:38:01.857+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"USA","addressLocality":"New York City"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/686fb15b-8b6e-428e-bd8c-50d2f248502c","applyUrl":"https://jobs.ashbyhq.com/krakentech/686fb15b-8b6e-428e-bd8c-50d2f248502c/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
🏡 Where you'll fit in
We're looking for a subject matter expert in payments to lead payments delivery for our clients in North America. You'll know how money moves in North America, from traditional channels to newer ones, and you'll turn that into tangible outcomes for our clients.
You'll be a hands-on individual contributor in a flat, agile team, working with Kraken's engineers and the client's teams. Our clients are large, established North American utilities with legacy systems and sometimes limited payments expertise. You’ll be looked at by our teams, and the clients, as an expert and a leader.
Payments is only part of the picture. You'll also be in conversations about debt management and the wider process of collecting money from customers, both those in arrears and those who pay on time.
🚀 What you'll own
Leading payments implementations from discovery to go-live and beyond
Understanding clients’ legacy systems and desired payments outcomes, and turning them into practical requirements and realistic plans
Balancing operational, commercial and technical pressures to deliver the right solution for the client and for Kraken
Recommending the right payment channels, integrations and reconciliation approach
Advising on collections and debt management alongside payments
Coaching colleagues on payments
This is a hands-on, individual contributor position. The role is North America based and your projects could be run from any state, travel is expected as part of this role.
We are a flat and agile organisation and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation.
You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change.
You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.
🧠 What you'll bring
Essential
Led payments implementations end to end in North America, as the driver rather not just a team member
Expert knowledge of payments in North America, from traditional channels (e.g. ACH, wire, check and lockbox, card) to newer providers (e.g. Stripe, Adyen, GoCardless) and utility-focused bill payment providers (e.g. Paymentus, ACI Speedpay)
Understanding of PCI DSS and NACHA rules and compliance
Background in a fintech environment
Ability to turn legacy systems and business problems into clear requirements
Confident in discussing debt management and collections in utilities or any other sector.
Experience explaining payments clearly to non-technical clients
Credible in front of senior stakeholders
Willing to travel
We have a new office in New York City and will need you to be onsite 3 days a week. There will also be travel to client sites across the country at regular intervals.
Helpful
Utilities, energy or recurring-billing experience
⭐️ Why you'll love it here:
Great medical, dental, and vision insurance options including FSAs.
Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.
401(k) plan with employer match.
Parental leave. Biological, adoptive and foster parents are all eligible.
Pre-tax commuter benefits.
Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.
Equity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.
Modern office or co-working spaces depending on location.
The salary range for this senior level role in NYC ranges on average from $150,000-$200,000 depending on relevant experience, role alignment, and technical/client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\n🏡 Where you'll fit in\n\nWe're looking for a subject matter expert in payments to lead payments delivery for our clients in North America. You'll know how money moves in North America, from traditional channels to newer ones, and you'll turn that into tangible outcomes for our clients.\n\nYou'll be a hands-on individual contributor in a flat, agile team, working with Kraken's engineers and the client's teams. Our clients are large, established North American utilities with legacy systems and sometimes limited payments expertise. You’ll be looked at by our teams, and the clients, as an expert and a leader.\n\nPayments is only part of the picture. You'll also be in conversations about debt management and the wider process of collecting money from customers, both those in arrears and those who pay on time.\n\n\n\n🚀 What you'll own\n\n - Leading payments implementations from discovery to go-live and beyond\n\n - Understanding clients’ legacy systems and desired payments outcomes, and turning them into practical requirements and realistic plans\n\n - Balancing operational, commercial and technical pressures to deliver the right solution for the client and for Kraken\n\n - Recommending the right payment channels, integrations and reconciliation approach\n\n - Advising on collections and debt management alongside payments\n\n - Coaching colleagues on payments\n\nThis is a hands-on, individual contributor position. The role is North America based and your projects could be run from any state, travel is expected as part of this role.\n\nWe are a flat and agile organisation and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation.\n\nYou must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change.\n\nYou must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.\n\n - We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.\n\n\n\n🧠 What you'll bring\n\nEssential\n\n - Led payments implementations end to end in North America, as the driver rather not just a team member\n\n - Expert knowledge of payments in North America, from traditional channels (e.g. ACH, wire, check and lockbox, card) to newer providers (e.g. Stripe, Adyen, GoCardless) and utility-focused bill payment providers (e.g. Paymentus, ACI Speedpay)\n\n - Understanding of PCI DSS and NACHA rules and compliance\n\n - Background in a fintech environment\n\n - Ability to turn legacy systems and business problems into clear requirements\n\n - Confident in discussing debt management and collections in utilities or any other sector.\n\n - Experience explaining payments clearly to non-technical clients\n\n - Credible in front of senior stakeholders\n\n - Willing to travel\n\n - We have a new office in New York City and will need you to be onsite 3 days a week. There will also be travel to client sites across the country at regular intervals.\n\nHelpful\n\n - Utilities, energy or recurring-billing experience\n\n\n\n⭐️ Why you'll love it here: \n\n - Great medical, dental, and vision insurance options including FSAs.\n\n - Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.\n\n - 401(k) plan with employer match.\n\n - Parental leave. Biological, adoptive and foster parents are all eligible.\n\n - Pre-tax commuter benefits.\n\n - Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.\n\n - Equity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.\n\n - Modern office or co-working spaces depending on location.\n\n - The salary range for this senior level role in NYC ranges on average from $150,000-$200,000 depending on relevant experience, role alignment, and technical/client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context.\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"e2b7eb03-c961-41e0-8e24-9e119bb6b585","title":"Treasury Lead","department":"Finance","team":"Finance","employmentType":"FullTime","location":"London, UK","secondaryLocations":[],"publishedAt":"2026-10-29T10:44:39.178+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/e2b7eb03-c961-41e0-8e24-9e119bb6b585","applyUrl":"https://jobs.ashbyhq.com/krakentech/e2b7eb03-c961-41e0-8e24-9e119bb6b585/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
🏡 Where you'll fit in:
You will work closely with the Finance team and the business to provide management of funding and liquidity, global banking and cash management, and financial risk management e.g. currency risk.
As this role will report to the Head of Tax (with a dotted line into FP&A), there will be opportunity to support the Tax function, for example in implementing a complementary Global Transfer Pricing strategy or helping with international compliance. There will also be strong collaboration with the FP&A team as we plot our business and expansion plans.
This role is an exceptional opportunity to create a Treasury capability to support Kraken’s ambitious growth plans.
🚀 What you’ll own:
Define and implement the strategies, plans, policies, governance structures and procedures to manage the treasury risks facing the group.
Ensure compliance with group treasury policy and own the group treasury policy to ensure it is updated and refreshed as and when necessary.
Effectively manage bank and rating agency relationships, and play a key role in refinancing activities.
Assessment and management of all business-related financial risks including FX, interest rate and counterparty risk management.
Ensure efficient management of cash and liquidity through robust short-term and long-term cash flow forecasting.
Development of treasury systems environment and robust controls framework.
Development of cash pooling and cash management arrangements.
Work with the business to oversee and help improve working capital performance.
Consider future plans for further expansion of the function as the business scales.
🧠 What you’ll bring to the party:
You will be a treasury professional with experience in an international treasury environment.
Strong commercial awareness and business focus.
Proven technical skills in all areas of treasury management.
Strong communication skills at all levels.
Ability to work in a “start up” environment, experience developing policies, processes, and strategy.
Experience of recruiting, developing, and coaching a treasury team, setting the direction, driving execution, and initiating change.
⭐️ Bonus points:
Relevant treasury or accounting qualification advantageous but not essential
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\n🏡 Where you'll fit in:\n\nYou will work closely with the Finance team and the business to provide management of funding and liquidity, global banking and cash management, and financial risk management e.g. currency risk.\n\nAs this role will report to the Head of Tax (with a dotted line into FP&A), there will be opportunity to support the Tax function, for example in implementing a complementary Global Transfer Pricing strategy or helping with international compliance. There will also be strong collaboration with the FP&A team as we plot our business and expansion plans.\n\nThis role is an exceptional opportunity to create a Treasury capability to support Kraken’s ambitious growth plans.\n\n🚀 What you’ll own:\n\n - Define and implement the strategies, plans, policies, governance structures and procedures to manage the treasury risks facing the group.\n\n - Ensure compliance with group treasury policy and own the group treasury policy to ensure it is updated and refreshed as and when necessary.\n\n - Effectively manage bank and rating agency relationships, and play a key role in refinancing activities.\n\n - Assessment and management of all business-related financial risks including FX, interest rate and counterparty risk management.\n\n - Ensure efficient management of cash and liquidity through robust short-term and long-term cash flow forecasting.\n\n - Development of treasury systems environment and robust controls framework.\n\n - Development of cash pooling and cash management arrangements.\n\n - Work with the business to oversee and help improve working capital performance.\n\n - Consider future plans for further expansion of the function as the business scales.\n\n🧠 What you’ll bring to the party:\n\n - You will be a treasury professional with experience in an international treasury environment.\n\n - Strong commercial awareness and business focus.\n\n - Proven technical skills in all areas of treasury management.\n\n - Strong communication skills at all levels.\n\n - Ability to work in a “start up” environment, experience developing policies, processes, and strategy.\n\n - Experience of recruiting, developing, and coaching a treasury team, setting the direction, driving execution, and initiating change.\n\n⭐️ Bonus points:\n\n - Relevant treasury or accounting qualification advantageous but not essential\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"2200390e-b580-48f6-b3ce-8fed5825a5ea","title":"Client Delivery Lead (m/w/d)","department":"Delivery Tech","team":"Kraken Customer Core","employmentType":"FullTime","location":"Berlin, Germany","secondaryLocations":[],"publishedAt":"2026-10-30T13:06:38.868+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"Germany","addressLocality":"Berlin"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/2200390e-b580-48f6-b3ce-8fed5825a5ea","applyUrl":"https://jobs.ashbyhq.com/krakentech/2200390e-b580-48f6-b3ce-8fed5825a5ea/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
Was wir tun: Wir entwickeln die innovativste, zukunftsorientierteste und am stärksten KI-gestützte Plattform für Energiemanagement. Von der Ressourcenoptimierung bis hin zu herausragenden, kosteneffizienten Kundenerlebnissen: Mit modernen Kundeninformationssystemen (CIS), Abrechnung, Messdatenmanagement, CRM und KI-gestützter Kommunikation treibt Kraken die nächste Innovationswelle in der Energiebranche voran.
Warum wir das tun: Die Energieversorgung der Zukunft wird anders aussehen als die, die wir heute kennen. Wir müssen über unsere Zukunft nicht nur nachdenken, sondern sie aktiv gestalten. Jetzt.
Seit über vier Jahren lizenzieren wir Kraken und unterstützen Unternehmen bei ihrer Transformation. Dabei übertragen wir nicht nur ihren Kundenstamm auf unsere Kraken-Plattform, sondern verändern auch ihre Betriebsmodelle und Arbeitsweisen. In dieser Zeit hat unser Team wegweisende Migrationen in der Branche vorangetrieben und neue Maßstäbe dafür gesetzt, wie Unternehmenstransformation aussehen kann.
🏠 Deine Rolle bei uns:
Du wirst Teil des Client-Delivery-Teams bei Kraken und begleitest europäische Kunden auf ihrem Weg durch die technologische Transformation. Dabei unterstützt du langfristige Migrationsprojekte.
Als Client Delivery Lead verantwortest du einen technologischen Fachbereich, beispielsweise Abrechnung, Finanzen oder Kommunikation, innerhalb unserer Kundenprojekte. Dabei geht es entweder um die Migration auf unsere Kraken-Plattform oder um die Betreuung langfristiger technologischer Anforderungen. Du arbeitest eng mit den technischen und operativen Teams von Kraken sowie mit dem Kunden zusammen, um die jeweiligen Projekt- und Geschäftsziele zu erreichen.
Als Client Delivery Lead musst du genau verstehen, wie Kraken funktioniert. Du analysierst die vom Kunden gemeldeten Probleme und Anforderungen und konkretisierst passende Lösungen, um bestehende und neue Funktionen optimal zu nutzen. Du bringst Technologie, Menschen und Prozesse zusammen, um innovative Verbesserungen für unsere Kunden zu ermöglichen. Außerdem unterstützt du den Kunden dabei, Arbeitsweisen einzuführen, die zum Entwicklungsansatz von Kraken passen. Du arbeitest eng mit unseren Produktmanagern und Entwicklern zusammen, bringst Entwicklungsanforderungen ein und bildest die Schnittstelle zum Kunden.
🚀 Dafür übernimmst du Verantwortung:
Du betreust die Beziehungen zu deinen Ansprechpartnern auf Kundenseite, häufig Product Owner und fachlich Verantwortliche.
Du bist die erste Anlaufstelle für technische Weiterentwicklungen sowie für die Eskalation und Lösung von Problemen in deinem jeweiligen Fach- oder Produktbereich.
Du bist die zentrale Wissensquelle dafür, wie Kraken funktioniert und wie wir die Kraken-Plattform bereitstellen.
Du sichtest und priorisierst eingehende Anfragen und kommunizierst die Prioritäten der Kunden intern.
Du fasst Kundenanforderungen, relevante Rahmenbedingungen und Zeitpläne zusammen und vermittelst sie intern, um die kontinuierliche Weiterentwicklung der Kraken-Plattform zu ermöglichen.
Du unterstützt das Entwicklungsteam bei der Umsetzung von Produktfunktionen.
Du regst Kunden dazu an, technische Entwicklung neu zu denken, und vertrittst unseren Ansatz der kontinuierlichen Weiterentwicklung und Bereitstellung mit Überzeugung.
Dies ist eine praxisorientierte Fachrolle ohne Personalverantwortung. Dein Arbeitsstandort liegt in Europa; deine Projekte können in unterschiedlichen Ländern angesiedelt sein. Reisebereitschaft wird vorausgesetzt.
Wir sind eine agile Organisation mit flachen Hierarchien und möchten das auch bleiben. Wir suchen aufgeschlossene Menschen, die mit Unklarheiten und einem sich ständig verändernden Umfeld gut umgehen können. Um bei uns erfolgreich zu sein, solltest du eigeninitiativ handeln und bereit sein, selbst mit anzupacken, um Probleme zu lösen. Dabei gehst du regelmäßig über deinen üblichen Aufgabenbereich hinaus, um unsere Kunden und unsere Organisation voranzubringen.
Du stehst hinter dem Kraken-Ansatz zur Technologieentwicklung, der auf Einfachheit, Kundennutzen und Effizienz beruht, und begleitest die beteiligten Interessengruppen durch den Veränderungsprozess.
Du bist bereit, bestehende Überzeugungen zu hinterfragen, unterschiedliche Perspektiven einzunehmen und bei Bedarf auch über deinen eigenen Verantwortungsbereich hinauszugehen, um den Kunden zu unterstützen.
Wir entwickeln Kraken für alle: eine universelle Plattform, bei der gemeinsam genutzte Weiterentwicklungen einen größeren Nutzen schaffen und die grüne Energiewende ermöglichen. Als Pioniere auf diesem Gebiet begeistert uns, wie Kraken das Leben unserer Kunden verändern kann. Wir sind überzeugt, dass Kraken die beste Lösung ist – sowohl für mehr Effizienz als auch als Werkzeug im Kampf gegen die Klimakrise. Wenn du diese Überzeugung teilst, bist du bei Kraken Tech genau richtig.
🧠 Das bringst du mit:
In dieser Position steht die Erfüllung der Bedürfnisse unserer Kunden für dich im Mittelpunkt. Wir suchen Menschen mit ausgeprägter Problemlösungskompetenz und einer durchweg positiven, lösungsorientierten Einstellung. Wenn du Herausforderungen gerne annimmst und den Ehrgeiz hast, erfolgreich zu sein, passt diese Position zu dir! Deine Haltung: „Jedes Problem hat eine Lösung. Neue Herausforderungen sind spannend, weil wir durch sie jeden Tag besser werden. Und je größer die Herausforderung, desto größer das Erfolgserlebnis.“
Fundierte Erfahrung in der Umsetzung von Kundenprojekten und/oder als Product Owner.
Erfahrung mit agilen Umsetzungsmethoden.
Erfahrung im Produktmanagement und mit Customer Journeys.
Ein solides Verständnis von Technologie und den damit verbundenen Trends.
Hervorragende Kommunikations-, Team- und Präsentationsfähigkeiten.
Überzeugungskraft und die Fähigkeit, traditionelle Denkweisen zu hinterfragen.
Erfahrung in der Arbeit mit umfangreichen, komplexen Projekt- und Umsetzungspipelines für Kunden.
Geduld und Eigeninitiative: Unsere Kunden durchlaufen tiefgreifende Veränderungen, die Zeit brauchen und unser Verständnis erfordern.
Gutes Zeitmanagement und eine tatkräftige, ergebnisorientierte Arbeitsweise.
Beratungserfahrung ist von Vorteil.
Fließende Englisch- und Deutschkenntnisse.
Vorerfahrung in Buchhaltung und Abrechnung oder im Zahlungsverkehr sowie Kenntnisse in FI/CO sind von Vorteil.
Da wir ein internationales Unternehmen sind, bitten wir dich, deinen Lebenslauf auf Englisch einzureichen und die Fragen in deiner Bewerbung auf Englisch zu beantworten.
Wenn du dich darin wiedererkennst, freuen wir uns darauf, von dir zu hören.
Die Position ist die eines Client Delivery Lead
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\nWas wir tun: Wir entwickeln die innovativste, zukunftsorientierteste und am stärksten KI-gestützte Plattform für Energiemanagement. Von der Ressourcenoptimierung bis hin zu herausragenden, kosteneffizienten Kundenerlebnissen: Mit modernen Kundeninformationssystemen (CIS), Abrechnung, Messdatenmanagement, CRM und KI-gestützter Kommunikation treibt Kraken die nächste Innovationswelle in der Energiebranche voran.\n\nWarum wir das tun: Die Energieversorgung der Zukunft wird anders aussehen als die, die wir heute kennen. Wir müssen über unsere Zukunft nicht nur nachdenken, sondern sie aktiv gestalten. Jetzt.\n\nSeit über vier Jahren lizenzieren wir Kraken und unterstützen Unternehmen bei ihrer Transformation. Dabei übertragen wir nicht nur ihren Kundenstamm auf unsere Kraken-Plattform, sondern verändern auch ihre Betriebsmodelle und Arbeitsweisen. In dieser Zeit hat unser Team wegweisende Migrationen in der Branche vorangetrieben und neue Maßstäbe dafür gesetzt, wie Unternehmenstransformation aussehen kann.\n\n🏠 Deine Rolle bei uns:\n\nDu wirst Teil des Client-Delivery-Teams bei Kraken und begleitest europäische Kunden auf ihrem Weg durch die technologische Transformation. Dabei unterstützt du langfristige Migrationsprojekte.\n\nAls Client Delivery Lead verantwortest du einen technologischen Fachbereich, beispielsweise Abrechnung, Finanzen oder Kommunikation, innerhalb unserer Kundenprojekte. Dabei geht es entweder um die Migration auf unsere Kraken-Plattform oder um die Betreuung langfristiger technologischer Anforderungen. Du arbeitest eng mit den technischen und operativen Teams von Kraken sowie mit dem Kunden zusammen, um die jeweiligen Projekt- und Geschäftsziele zu erreichen.\n\nAls Client Delivery Lead musst du genau verstehen, wie Kraken funktioniert. Du analysierst die vom Kunden gemeldeten Probleme und Anforderungen und konkretisierst passende Lösungen, um bestehende und neue Funktionen optimal zu nutzen. Du bringst Technologie, Menschen und Prozesse zusammen, um innovative Verbesserungen für unsere Kunden zu ermöglichen. Außerdem unterstützt du den Kunden dabei, Arbeitsweisen einzuführen, die zum Entwicklungsansatz von Kraken passen. Du arbeitest eng mit unseren Produktmanagern und Entwicklern zusammen, bringst Entwicklungsanforderungen ein und bildest die Schnittstelle zum Kunden.\n\n🚀 Dafür übernimmst du Verantwortung:\n\n - Du betreust die Beziehungen zu deinen Ansprechpartnern auf Kundenseite, häufig Product Owner und fachlich Verantwortliche.\n\n - Du bist die erste Anlaufstelle für technische Weiterentwicklungen sowie für die Eskalation und Lösung von Problemen in deinem jeweiligen Fach- oder Produktbereich.\n\n - Du bist die zentrale Wissensquelle dafür, wie Kraken funktioniert und wie wir die Kraken-Plattform bereitstellen.\n\n - Du sichtest und priorisierst eingehende Anfragen und kommunizierst die Prioritäten der Kunden intern.\n\n - Du fasst Kundenanforderungen, relevante Rahmenbedingungen und Zeitpläne zusammen und vermittelst sie intern, um die kontinuierliche Weiterentwicklung der Kraken-Plattform zu ermöglichen.\n\n - Du unterstützt das Entwicklungsteam bei der Umsetzung von Produktfunktionen.\n\n - Du regst Kunden dazu an, technische Entwicklung neu zu denken, und vertrittst unseren Ansatz der kontinuierlichen Weiterentwicklung und Bereitstellung mit Überzeugung.\n\nDies ist eine praxisorientierte Fachrolle ohne Personalverantwortung. Dein Arbeitsstandort liegt in Europa; deine Projekte können in unterschiedlichen Ländern angesiedelt sein. Reisebereitschaft wird vorausgesetzt.\n\nWir sind eine agile Organisation mit flachen Hierarchien und möchten das auch bleiben. Wir suchen aufgeschlossene Menschen, die mit Unklarheiten und einem sich ständig verändernden Umfeld gut umgehen können. Um bei uns erfolgreich zu sein, solltest du eigeninitiativ handeln und bereit sein, selbst mit anzupacken, um Probleme zu lösen. Dabei gehst du regelmäßig über deinen üblichen Aufgabenbereich hinaus, um unsere Kunden und unsere Organisation voranzubringen.\n\nDu stehst hinter dem Kraken-Ansatz zur Technologieentwicklung, der auf Einfachheit, Kundennutzen und Effizienz beruht, und begleitest die beteiligten Interessengruppen durch den Veränderungsprozess.\n\nDu bist bereit, bestehende Überzeugungen zu hinterfragen, unterschiedliche Perspektiven einzunehmen und bei Bedarf auch über deinen eigenen Verantwortungsbereich hinauszugehen, um den Kunden zu unterstützen.\n\nWir entwickeln Kraken für alle: eine universelle Plattform, bei der gemeinsam genutzte Weiterentwicklungen einen größeren Nutzen schaffen und die grüne Energiewende ermöglichen. Als Pioniere auf diesem Gebiet begeistert uns, wie Kraken das Leben unserer Kunden verändern kann. Wir sind überzeugt, dass Kraken die beste Lösung ist – sowohl für mehr Effizienz als auch als Werkzeug im Kampf gegen die Klimakrise. Wenn du diese Überzeugung teilst, bist du bei Kraken Tech genau richtig.\n\n🧠 Das bringst du mit:\n\n - In dieser Position steht die Erfüllung der Bedürfnisse unserer Kunden für dich im Mittelpunkt. Wir suchen Menschen mit ausgeprägter Problemlösungskompetenz und einer durchweg positiven, lösungsorientierten Einstellung. Wenn du Herausforderungen gerne annimmst und den Ehrgeiz hast, erfolgreich zu sein, passt diese Position zu dir! Deine Haltung: „Jedes Problem hat eine Lösung. Neue Herausforderungen sind spannend, weil wir durch sie jeden Tag besser werden. Und je größer die Herausforderung, desto größer das Erfolgserlebnis.“\n\n - Fundierte Erfahrung in der Umsetzung von Kundenprojekten und/oder als Product Owner.\n\n - Erfahrung mit agilen Umsetzungsmethoden.\n\n - Erfahrung im Produktmanagement und mit Customer Journeys.\n\n - Ein solides Verständnis von Technologie und den damit verbundenen Trends.\n\n - Hervorragende Kommunikations-, Team- und Präsentationsfähigkeiten.\n\n - Überzeugungskraft und die Fähigkeit, traditionelle Denkweisen zu hinterfragen.\n\n - Erfahrung in der Arbeit mit umfangreichen, komplexen Projekt- und Umsetzungspipelines für Kunden.\n\n - Geduld und Eigeninitiative: Unsere Kunden durchlaufen tiefgreifende Veränderungen, die Zeit brauchen und unser Verständnis erfordern.\n\n - Gutes Zeitmanagement und eine tatkräftige, ergebnisorientierte Arbeitsweise.\n\n - Beratungserfahrung ist von Vorteil.\n\n - Fließende Englisch- und Deutschkenntnisse.\n\n - Vorerfahrung in Buchhaltung und Abrechnung oder im Zahlungsverkehr sowie Kenntnisse in FI/CO sind von Vorteil.\n\nDa wir ein internationales Unternehmen sind, bitten wir dich, deinen Lebenslauf auf Englisch einzureichen und die Fragen in deiner Bewerbung auf Englisch zu beantworten.\n\nWenn du dich darin wiedererkennst, freuen wir uns darauf, von dir zu hören.\n\nDie Position ist die eines Client Delivery Lead\n\n \n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"76a830c4-7473-4b1c-a53b-084a941e9e60","title":"People Operations Specialist","department":"People","team":"People","employmentType":"FullTime","location":"New York","secondaryLocations":[],"publishedAt":"2026-10-30T14:08:09.247+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"USA","addressLocality":"New York City"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/76a830c4-7473-4b1c-a53b-084a941e9e60","applyUrl":"https://jobs.ashbyhq.com/krakentech/76a830c4-7473-4b1c-a53b-084a941e9e60/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
🏡Where you'll fit in:
We’re looking for a People Operations Specialist to help build and scale our people infrastructure across regions. You’ll join a collaborative, high-performing People Operations team, working closely with our Kraken Capabilities team, and business leaders.
This role is critical to ensuring a brilliant, seamless experience across the employee lifecycle - from post-offer onboarding through to off-boarding - while continuously improving our systems and processes to enhance both individual and organisational performance.
🚀 What you’ll own:
Own and improve people systems (e.g. HiBob, Ashby, Zinc), ensuring data integrity, usability, and scalability.
Lead and support global People Ops initiatives - from design to implementation - across onboarding, internal mobility, and exits.
Coordinate onboarding logistics including equipment, contracts, system access, and background checks.
Support Visa operations: tracking visa types, managing agency communications, and maintaining documentation/templates.
Maintain and localise policies, handbooks, and guides.
Advise managers and employees on people tools and policies, ensuring a compliant and human-first experience.
Collaborate with Legal, IT, Talent, and Payroll to ensure smooth, secure, and compliant processes across geographies.
🧠 What you’ll bring to the party:
Solid experience in People Operations or HR, ideally in high-growth or global environments.
Strong understanding of HR systems—especially Hibob and ATS tools (e.g. Ashby, Greenhouse).
Basic knowledge of US employment practices, with the ability to adapt and learn as needed.
A people-first mindset with a knack for building efficient, scalable processes.
Strong communication skills, high attention to detail, and ability to manage multiple priorities.
You’ve managed people admin across multiple countries and are familiar with different regulations and practices
Experience with benefits administration and/or immigration processes is a plus.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\n\n\n🏡Where you'll fit in:\n\nWe’re looking for a People Operations Specialist to help build and scale our people infrastructure across regions. You’ll join a collaborative, high-performing People Operations team, working closely with our Kraken Capabilities team, and business leaders.\n\nThis role is critical to ensuring a brilliant, seamless experience across the employee lifecycle - from post-offer onboarding through to off-boarding - while continuously improving our systems and processes to enhance both individual and organisational performance.\n\n \n\n🚀 What you’ll own:\n\n - Own and improve people systems (e.g. HiBob, Ashby, Zinc), ensuring data integrity, usability, and scalability.\n\n - Lead and support global People Ops initiatives - from design to implementation - across onboarding, internal mobility, and exits.\n\n - Coordinate onboarding logistics including equipment, contracts, system access, and background checks.\n\n - Support Visa operations: tracking visa types, managing agency communications, and maintaining documentation/templates.\n\n - Maintain and localise policies, handbooks, and guides.\n\n - Advise managers and employees on people tools and policies, ensuring a compliant and human-first experience.\n\n - Collaborate with Legal, IT, Talent, and Payroll to ensure smooth, secure, and compliant processes across geographies.\n\n \n\n🧠 What you’ll bring to the party:\n\n - Solid experience in People Operations or HR, ideally in high-growth or global environments.\n\n - Strong understanding of HR systems—especially Hibob and ATS tools (e.g. Ashby, Greenhouse).\n\n - Basic knowledge of US employment practices, with the ability to adapt and learn as needed.\n\n - A people-first mindset with a knack for building efficient, scalable processes.\n\n - Strong communication skills, high attention to detail, and ability to manage multiple priorities.\n\n - You’ve managed people admin across multiple countries and are familiar with different regulations and practices\n\n - Experience with benefits administration and/or immigration processes is a plus.\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"4f8a3e50-2c89-411d-9b8e-1d4598e64424","title":"Revenue Controller","department":"Finance","team":"Finance","employmentType":"FullTime","location":"London, UK","secondaryLocations":[],"publishedAt":"2026-11-05T11:03:15.079+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/4f8a3e50-2c89-411d-9b8e-1d4598e64424","applyUrl":"https://jobs.ashbyhq.com/krakentech/4f8a3e50-2c89-411d-9b8e-1d4598e64424/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
🏡 Where you'll fit in:
We're looking for a technically exceptional Revenue Controller to become Kraken's expert in revenue accounting. Reporting to the VP of Accounting, you'll lead on complex technical
accounting matters, ensuring our customer contracts, billing processes and financial
systems support accurate, scalable reporting under both IFRS and US GAAP.
This is a highly collaborative role where you'll partner with Finance, Legal, Technology,
Billing and Delivery teams to interpret complex commercial arrangements, influence system design and provide clear accounting guidance across the business.
🤝 You'll work closely with
VP of Accounting, Group Finance teams and Sales,IFRS and US GAAP Reporting teams, Internal Assurance, Technology, Billing, Data Teams, Delivery, Systems, Legal and Commercial stakeholders.
You'll succeed by combining deep technical expertise with strong commercial awareness
and the ability to build trusted relationships across the business.
🚀 What you'll own
Act as Kraken's subject matter expert for technical revenue accounting under IFRS
and US GAAP.
Review and interpret complex SaaS and commercial contracts, determining the
correct accounting treatment.
Coordinate across all departments to ensure
Partner with Legal, Technology, Billing and Delivery teams to ensure accounting
requirements are reflected in systems and processes.
Translate technical accounting requirements into scalable system and process
design.
Develop and maintain revenue accounting policies, controls and documentation.
Support IFRS consolidation, external reporting and US GAAP conversion activities.
Prepare technical accounting papers for complex transactions and auditor review.
Improve revenue accounting processes through automation, standardisation and
stronger controls.
Build trusted relationships across the business, representing Group Accounting in
cross-functional discussions.
Communicate complex accounting concepts in a simple, practical way for
non-finance stakeholders.
🧠 What you'll bring
ACA, ACCA or CPA qualified with strong post-qualification experience.
Deep technical expertise in IFRS and US GAAP, particularly revenue recognition
within SaaS or technology businesses.
Experience of regulated energy markets is a bonus but not a pre-requisite
Experience interpreting complex customer contracts and applying accounting
standards to commercial arrangements.
Strong understanding of group reporting, controls and financial systems.
Excellent stakeholder management with the ability to influence across Finance,
Technology and Commercial teams.
Strong analytical skills, attention to detail and a structured approach to problem
solving.
Confident making technical accounting judgements and explaining them clearly to a
wide range of audiences.
Experience improving accounting processes, systems and controls in a fast-paced
environment.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\n\n\n🏡 Where you'll fit in:\n\n\n\nWe're looking for a technically exceptional Revenue Controller to become Kraken's expert in revenue accounting. Reporting to the VP of Accounting, you'll lead on complex technical\n\naccounting matters, ensuring our customer contracts, billing processes and financial\n\nsystems support accurate, scalable reporting under both IFRS and US GAAP.\n\nThis is a highly collaborative role where you'll partner with Finance, Legal, Technology,\n\nBilling and Delivery teams to interpret complex commercial arrangements, influence system design and provide clear accounting guidance across the business.\n\n\n\n🤝 You'll work closely with\n\nVP of Accounting, Group Finance teams and Sales,IFRS and US GAAP Reporting teams, Internal Assurance, Technology, Billing, Data Teams, Delivery, Systems, Legal and Commercial stakeholders.\n\nYou'll succeed by combining deep technical expertise with strong commercial awareness\n\nand the ability to build trusted relationships across the business.\n\n\n\n🚀 What you'll own\n\n - Act as Kraken's subject matter expert for technical revenue accounting under IFRS\n \n and US GAAP.\n\n - Review and interpret complex SaaS and commercial contracts, determining the\n \n correct accounting treatment.\n\n - Coordinate across all departments to ensure\n\n - Partner with Legal, Technology, Billing and Delivery teams to ensure accounting\n \n requirements are reflected in systems and processes.\n\n - Translate technical accounting requirements into scalable system and process\n \n design.\n\n - Develop and maintain revenue accounting policies, controls and documentation.\n\n - Support IFRS consolidation, external reporting and US GAAP conversion activities.\n\n - Prepare technical accounting papers for complex transactions and auditor review.\n\n - Improve revenue accounting processes through automation, standardisation and\n \n stronger controls.\n\n - Build trusted relationships across the business, representing Group Accounting in\n \n cross-functional discussions.\n\n - Communicate complex accounting concepts in a simple, practical way for\n \n non-finance stakeholders.\n \n \n\n🧠 What you'll bring\n\n - ACA, ACCA or CPA qualified with strong post-qualification experience.\n\n - Deep technical expertise in IFRS and US GAAP, particularly revenue recognition\n \n within SaaS or technology businesses.\n\n - Experience of regulated energy markets is a bonus but not a pre-requisite\n\n - Experience interpreting complex customer contracts and applying accounting\n\n - standards to commercial arrangements.\n\n - Strong understanding of group reporting, controls and financial systems.\n\n - Excellent stakeholder management with the ability to influence across Finance,\n\n - Technology and Commercial teams.\n\n - Strong analytical skills, attention to detail and a structured approach to problem\n\n - solving.\n\n - Confident making technical accounting judgements and explaining them clearly to a\n \n wide range of audiences.\n\n - Experience improving accounting processes, systems and controls in a fast-paced\n \n environment.\n\n\n\n\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"38106810-60bc-4f9b-987f-53cd2fe84949","title":"Client Delivery Lead (C&I) ","department":"Delivery Tech","team":"Delivery Tech","employmentType":"FullTime","location":"New York","secondaryLocations":[],"publishedAt":"2026-11-03T17:11:46.420+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"USA","addressLocality":"New York City"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/38106810-60bc-4f9b-987f-53cd2fe84949","applyUrl":"https://jobs.ashbyhq.com/krakentech/38106810-60bc-4f9b-987f-53cd2fe84949/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
🏡 Where you'll fit in:
You will be joining the client delivery team with Kraken working to support North American clients through their technology transformation journeys, supporting new and long term migration projects.
The Client Delivery Lead has direct responsibility for managing a tech domain (commercial, billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs.
The Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.
There are 9 domains across our Delivery teams, with this opening being with our Commercial Delivery Team, working on C&I (commercial and industrial).
🚀 What you’ll own:
You will be managing the relationship with client counterparts (often product owners and business owners)
You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
Being the knowledge base of how Kraken works and how we deliver Kraken Platform
Triaging incoming requests and communicating client priorities internally.
Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.
Supporting the engineering team to deliver product features
Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.
This is a hands-on, individual contributor position. The role is North America based and your projects could be run from any state, travel is expected as part of this role.
We are a flat and agile organisation and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation.
You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change.
You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.
🧠 What you’ll bring to the party:
Strong agile delivery experience
Experience of product management and customer journeys
Solid understanding of technology and associated trends
Excellent communications, collaboration and presentation skills
Strong influencing skills and ability to challenge traditional ways of thinking
Experience of working with significant complex delivery pipelines for clients
Patience - our clients are undergoing huge transformations that take time and require our understanding
Consulting experience is a plus
Regulatory compliance experience is a plus
Technical mindset, experience in the energy supply sector and with customer journeys
Degree qualified equivalent, with strong client delivery and/or product ownership experience
Experience in client facing roles and stakeholder management
Experience in managing technical product or projects
Exceptional interpersonal skills
Proficient in tools such as miro and office suite.
Passionate about leading, motivating and developing others
Passionate about helping customers (without them, we don’t exist)
Committed to sustainability (we are all about speeding up the shift to a more sustainable world)
Open minded, flexible and adaptable (we are constantly growing, changing and evolving)
Supportive, approachable, inclusive, resilient, working well under pressure
Experience working with C&I customers in utilities or another industry.
We have a new office in New York City and will need you to be onsite 3+ days a week. There will also be travel to client sites across the country at regular intervals.
⭐️ Why you'll love it here:
Great medical, dental, and vision insurance options including FSAs.
Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.
401(k) plan with employer match.
Parental leave. Biological, adoptive and foster parents are all eligible.
Pre-tax commuter benefits.
Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.
Equity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.
Modern office or co-working spaces depending on location.
The salary range for this mid level role in NYC ranges on average from $90,000-$150,000 depending on relevant experience, role alignment, and technical/client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\n🏡 Where you'll fit in: \n\nYou will be joining the client delivery team with Kraken working to support North American clients through their technology transformation journeys, supporting new and long term migration projects.\n\n \n\nThe Client Delivery Lead has direct responsibility for managing a tech domain (commercial, billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs.\n\n \n\nThe Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.\n\n \n\nThere are 9 domains across our Delivery teams, with this opening being with our Commercial Delivery Team, working on C&I (commercial and industrial). \n\n \n\n🚀 What you’ll own:\n\n - You will be managing the relationship with client counterparts (often product owners and business owners)\n\n - You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues\n\n - Being the knowledge base of how Kraken works and how we deliver Kraken Platform\n\n - Triaging incoming requests and communicating client priorities internally.\n\n - Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.\n\n - Supporting the engineering team to deliver product features\n\n - Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.\n\nThis is a hands-on, individual contributor position. The role is North America based and your projects could be run from any state, travel is expected as part of this role.\n\nWe are a flat and agile organisation and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation.\n\nYou must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change.\n\nYou must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.\n\n - We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.\n\n \n\n🧠 What you’ll bring to the party:\n\n - Strong agile delivery experience\n\n - Experience of product management and customer journeys\n\n - Solid understanding of technology and associated trends\n\n - Excellent communications, collaboration and presentation skills\n\n - Strong influencing skills and ability to challenge traditional ways of thinking\n\n - Experience of working with significant complex delivery pipelines for clients\n\n - Patience - our clients are undergoing huge transformations that take time and require our understanding\n\n - Consulting experience is a plus\n\n - Regulatory compliance experience is a plus\n\n - Technical mindset, experience in the energy supply sector and with customer journeys\n\n - Degree qualified equivalent, with strong client delivery and/or product ownership experience\n\n - Experience in client facing roles and stakeholder management\n\n - Experience in managing technical product or projects\n\n - Exceptional interpersonal skills\n\n - Proficient in tools such as miro and office suite.\n\n - Passionate about leading, motivating and developing others\n\n - Passionate about helping customers (without them, we don’t exist)\n\n - Committed to sustainability (we are all about speeding up the shift to a more sustainable world)\n\n - Open minded, flexible and adaptable (we are constantly growing, changing and evolving)\n\n - Supportive, approachable, inclusive, resilient, working well under pressure\n\n - Experience working with C&I customers in utilities or another industry. \n\n - We have a new office in New York City and will need you to be onsite 3+ days a week. There will also be travel to client sites across the country at regular intervals.\n\n \n\n⭐️ Why you'll love it here: \n\n - Great medical, dental, and vision insurance options including FSAs.\n\n - Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.\n\n - 401(k) plan with employer match.\n\n - Parental leave. Biological, adoptive and foster parents are all eligible.\n\n - Pre-tax commuter benefits.\n\n - Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.\n\n - Equity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.\n\n - Modern office or co-working spaces depending on location.\n\n - The salary range for this mid level role in NYC ranges on average from $90,000-$150,000 depending on relevant experience, role alignment, and technical/client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context.\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"52460537-1ebd-4780-8121-8989eff94bb1","title":"Client Data & Analytics Lead (f/m/d)","department":"Delivery Tech","team":"Data","employmentType":"FullTime","location":"Berlin, Germany","secondaryLocations":[{"location":"Remote, Germany","address":{"postalAddress":{"addressCountry":"Germany"}}}],"publishedAt":"2026-10-14T10:52:29.529+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"Germany","addressLocality":"Berlin"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/52460537-1ebd-4780-8121-8989eff94bb1","applyUrl":"https://jobs.ashbyhq.com/krakentech/52460537-1ebd-4780-8121-8989eff94bb1/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
Kraken Customer
What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
🏠 Where you'll fit in:
We’re looking for a brilliant senior Data & Analytics Client Delivery Lead to help clients fully leverage Kraken data and transform their data team and capabilities. You should bring extensive experience doing analytics on a strong, modern data team (e.g., data analytics, business intelligence, or related field -- analytics manager, lead data analyst, analytics or data consultant or similar); a love of working with clients; and a passion for driving the clean energy transition – energy sector experience is a plus!
The role
You’ll work directly with Kraken clients to help them develop modern, transformative data and analytics capabilities as part of their broader Kraken transformation. You’ll train them on Kraken data and support them in building critical reporting & insightful analytics, sometimes getting hands-on with query writing or demo analytics.
You’ll also leverage your experience leading strong analytics teams to advise senior client data leadership on how to build a high-performing, business-centric data organization and leverage data as a strategic asset to unlock ambitious business and clean energy goals.
We are a flat and agile organisation and plan to remain this way. We are looking for a hands-on Data & Analytics Client Delivery Lead that can support both directly and indirectly - sometimes jumping in and writing queries or solving data challenges and other times advising or upskilling both clients and colleagues.
You will play a critical role in ensuring the clients’ reporting and analytics transition to Kraken goes smoothly - and ensuring that clients build the transformative data capabilities needed to get full value from Kraken data and power aspirational business goals.
🚀 What you'll own:
Guide clients in redefining critical reporting and analytics to use new Kraken data and concepts, through hands-on query writing, working sessions, and trainings
Advise clients, including senior leadership, on topics like how to develop a high-performing data organization, how to build a modern tech stack, and how to pursue a data strategy and priorities that drive their core business objectives.
Strategically define and prioritize client data needs to influence the data product roadmap, ensuring product understands the core, shared client needs and that solutions achieve clients’ desired business outcomes
Partner with engineering to deliver new data features and requirements aligned to client use cases
Train Kraken’s broader client delivery team on how to help their respective business domains ask effective data questions and leverage data directly to drive business impact
🧠 What you’ll bring to the party:
Degree qualified equivalent, with strong client delivery and/or product ownership experience
Several years of experience as a data analytics, business intelligence, or related field -- analytics manager, lead data analyst, analytics or data consultant or similar
Strong familiarity with modern data practices and tools
Strong facility with SQL and modern BI toolsFamiliar with agile product development practices and experience collaborating with engineering
Excellent communications, collaboration and presentation skills
Strong influencing skills and ability to challenge traditional ways of thinking
Patience – our clients are undergoing huge transformations that take time and require our understanding
Experience in the energy sector a plus
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\nKraken Customer\n\n \n\nWhat we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.\n\n \n\nWhy we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.\n\n \n\n🏠 Where you'll fit in:\n\n \n\nWe’re looking for a brilliant senior Data & Analytics Client Delivery Lead to help clients fully leverage Kraken data and transform their data team and capabilities. You should bring extensive experience doing analytics on a strong, modern data team (e.g., data analytics, business intelligence, or related field -- analytics manager, lead data analyst, analytics or data consultant or similar); a love of working with clients; and a passion for driving the clean energy transition – energy sector experience is a plus!\n\n \n\nThe role\n\n \n\nYou’ll work directly with Kraken clients to help them develop modern, transformative data and analytics capabilities as part of their broader Kraken transformation. You’ll train them on Kraken data and support them in building critical reporting & insightful analytics, sometimes getting hands-on with query writing or demo analytics. \n\n \n\nYou’ll also leverage your experience leading strong analytics teams to advise senior client data leadership on how to build a high-performing, business-centric data organization and leverage data as a strategic asset to unlock ambitious business and clean energy goals.\n\n \n\nWe are a flat and agile organisation and plan to remain this way. We are looking for a hands-on Data & Analytics Client Delivery Lead that can support both directly and indirectly - sometimes jumping in and writing queries or solving data challenges and other times advising or upskilling both clients and colleagues. \n\n \n\nYou will play a critical role in ensuring the clients’ reporting and analytics transition to Kraken goes smoothly - and ensuring that clients build the transformative data capabilities needed to get full value from Kraken data and power aspirational business goals.\n\n🚀 What you'll own:\n\n - \n\n - Guide clients in redefining critical reporting and analytics to use new Kraken data and concepts, through hands-on query writing, working sessions, and trainings\n\n - Advise clients, including senior leadership, on topics like how to develop a high-performing data organization, how to build a modern tech stack, and how to pursue a data strategy and priorities that drive their core business objectives.\n\n - Strategically define and prioritize client data needs to influence the data product roadmap, ensuring product understands the core, shared client needs and that solutions achieve clients’ desired business outcomes\n\n - Partner with engineering to deliver new data features and requirements aligned to client use cases\n\n - Train Kraken’s broader client delivery team on how to help their respective business domains ask effective data questions and leverage data directly to drive business impact\n\n🧠 What you’ll bring to the party:\n\n - \n\n - Degree qualified equivalent, with strong client delivery and/or product ownership experience\n\n - Several years of experience as a data analytics, business intelligence, or related field -- analytics manager, lead data analyst, analytics or data consultant or similar\n\n - Strong familiarity with modern data practices and tools\n\n - Strong facility with SQL and modern BI toolsFamiliar with agile product development practices and experience collaborating with engineering\n\n - Excellent communications, collaboration and presentation skills\n\n - Strong influencing skills and ability to challenge traditional ways of thinking\n\n - Patience – our clients are undergoing huge transformations that take time and require our understanding\n\n - Experience in the energy sector a plus\n\nKraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR https://www.welcometothejungle.com/en/companies/kraken/EN https://app.welcometothejungle.com/companies/kraken-tech?_gl=1*1nh9ctu*_gcl_aw*R0NMLjE3NDU5MzIyNTAuQ2owS0NRanc4Y0hBQmhDLUFSSXNBSm5ZMTJ5SHlSWldxeDM4NHRIanZOMWNmNEJxSzJkRnhNdnZBX3JMcUpkLVVSSEtRQjJlWERKNkNaVWFBaWlURUFMd193Y0I.*_gcl_au*MTQwNjI1NDA2Mi4xNzQ1MzM3MTcz#company-mission-section) to learn more about our teams and culture.\n\n \n\nAre you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!\n\n \n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. \n\n\n \n\nOur (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-noticeand (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.\n\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"4d025d33-f7e2-4e12-8f2c-5ea8e25513f9","title":"Electrical Engineer II","department":"Delivery Tech","team":"Flex","employmentType":"FullTime","location":"Berlin, Germany","secondaryLocations":[],"publishedAt":"2026-11-04T11:54:59.903+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"Germany","addressLocality":"Berlin"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/4d025d33-f7e2-4e12-8f2c-5ea8e25513f9","applyUrl":"https://jobs.ashbyhq.com/krakentech/4d025d33-f7e2-4e12-8f2c-5ea8e25513f9/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
Please submit your application in English
🐙 Kraken Generation Flex
The energy industry is undergoing the largest transformation since industrialisation, at an unprecedented rate of change and we are positioning ourselves at the heart of it. In Germany, home to the largest electricity market in Europe and a roadmap toward Net Zero by 2045, we are scaling rapidly to integrate Distributed Energy Resources (DERs) into the grid.
Kraken is recognised as a thought leader and innovator. We are building a SaaS business that digitally connects hundreds of thousands of DERs with energy markets. As we expand our footprint in Germany and the wider European market, we are looking for an Electrical Engineer to help turn customer sites into market-connected, controllable assets.
As we enter a stage of rapid commercialisation and customer growth in Germany, we are looking for an Electrical Engineer to support the delivery of our site integrations and grow into owning them, learning the full lifecycle from the early information stage through design, deployment and testing.
You’ll work closely with our engineering team based in Manchester as we look to expand our engineering and operations in Germany and across Europe. Together, the team takes an integration project from the very early information stage, designs how it will be integrated into Kraken’s platform and then turns that design into a live, controllable, market-participating asset.
The Gateway (Kraken’s IoT Edge Hardware & Software) and other connectivity technologies with their protocol engineering are owned by our UK-based team, who will support you in becoming configuration literate. Over time you will carry out configuration, deployments and testing for sites yourself, and feed back what you learn about hardware, connectivity and grid operator requirements for European countries so the wider team can build on it.
Engineering delivery is an innovative and engineering-focused team with a culture that fosters collaboration and fresh thinking to create a new energy system. Alongside design, deployment and testing, they constantly look into ways to improve efficiency through tooling and the automation of repetitive tasks. They collaborate daily with delivery managers and customer success to onboard new sites as well as support the existing ones.
Integration design contribution: With guidance, analyse provided information and contribute to hardware and software integration approaches for German sites, mainly BESS (grid-scale and C&I) and RES (Wind and Solar). When necessary, exchange information with customer technical representatives in German and English through meetings and emails, and take part in design discussions with other team members.
Market access & prequalification support: Support the technical work needed for assets to enter ancillary-service markets (FCR, aFRR, mFRR) and to meet Redispatch 3.0 requirements. With guidance from senior engineers, help prepare the telemetry and control evidence for prequalification (Präqualifikation) with the relevant TSO. (Grid-code and plant-compliance obligations such as VDE-AR-N 4110/4120 remain with the plant/PPC; our focus is enabling market access, telemetry and dispatch.)
Technical judgement: Develop your technical judgement, making well-reasoned decisions and trade-offs with support from senior engineers, and contributing technical input to discussions within the team.
Developing domain knowledge: Build up your knowledge in one or more technical areas. This could include German grid connection rules and TSO-specific requirements, ancillary services, Redispatch 3.0, industrial communication protocols, industrial networking, internet of things, cyber security and so on.
Gateway application & configuration: Learn how the Gateway software (developed by an internal software team) works and how it is configured. Understand the requirements for an integration and judge if the Gateway software is able to support it or will need new development work. The team will help you get Gateway configuration literate and you will carry out deployments and changes independently over time.
Hardware and software deployments: Learn the process of our hardware and software deployments. Over time, take ownership of the configuration, deployment and testing of sites with guidance from the senior engineers.
Networking and cyber security: Contribute to hardware and network connectivity designs, keeping our own cyber security posture in mind as well as addressing the concerns from customers, with the support of the internal security team.
Hardware handling & dispatch: Berlin is planned as our stock base for our hardware going out to sites across Europe, so the role includes some hands-on work. This covers preparing units before they ship, such as flashing and configuring our industrial PCs and running pre-shipment tests, and helping to prepare and coordinate shipments.
Site testing & commissioning: Carry out site testing and commissioning, initially with the support of the team and building toward doing this independently as onboarding demand in Germany and other parts of Europe grows. Hardware is deployed remotely in most cases via O&Ms and third parties, but occasional hands-on support in Germany may be needed before or after a deployment.
Incidents & support: Help address engineering help requests from other teams and support incident response in the case of issues at existing sites.
Language: Native or professional fluency in German and English, needed for technical documentation and for working with customers, grid operators and our UK-based team.
Understanding of the German connection landscape: Working knowledge of the TSO/DSO hierarchy, the connection/integration process, and the technical connection rules (such as VDE-AR-N 4110/4120) a grid-connected asset must meet before it can participate in the energy markets.
Understanding of the German energy markets: Working understanding of the German ancillary services (FCR, aFRR, mFRR), what prequalification involves, and the Redispatch 3.0 framework.
Technical judgement: Sound technical judgement and a structured approach to problems, working with the team to agree and implement a solution.
Power plant systems: Ability to read and analyse single line diagrams for a given power plant to understand the site architecture for the points of metering and control instrumentation.
Asset integration: Exposure to, or a keen interest in, integrating BESS (grid-scale and/or C&I) and/or RES (Wind and Solar) for telemetry and control.
Integration design: Ability to contribute to clear integration designs and design documentation.
Hardware and networking: Familiarity with control systems deployments and their connectivity including the local networking and cyber security aspects, and an ability to help debug site connectivity and networking issues (including 4G routers and firewalls) with support.
Hands-on hardware preparation: Comfortable working at the bench with our panels and industrial PCs. This includes safely powering panels up and down using our test setup, flashing operating system images, and following a set procedure for pre-shipment checks. Full training is provided.
Industrial communication protocols: Practical experience or a good working knowledge of Modbus (TCP/RTU); awareness of one or more of IEC 60870-5-104, IEC 61400-25, OPC-UA or DNP3 is a plus.
CAD, diagrams and tools: Experience or familiarity with CAD tools such as AutoCAD or BricsCAD, Miro and Notion.
Communication: A clear communicator who documents their work (e.g. in design docs and Notion) and collaborates well with a team that is partly based in another country.
Commissioning landscape: Awareness of the other parties involved in site commissioning for power plants, their roles and responsibilities, and how we work with them.
Engineering background: Bachelor's in Electrical Engineering, Automation/Control, Software, or a related field, or equivalent practical experience in industrial/energy integration.
A proactive and collaborative mindset: You are eager to learn and grow, reliable and collaborative. You take initiative, communicate openly, raise risks early, and care about safe working. You welcome feedback, support your teammates, and steadily build toward taking on more independent ownership of integrations over time.
Location and travel: Ideally based close to Kraken’s Berlin office. Willingness to travel to customers and sites in Germany, and occasionally to our Manchester team, although travel is kept to a minimum. Awareness of site safety is required as we may work with site personnel even though we are remote.
Wider knowledge of German grid compliance (VDE-AR-N 4110/4120, TSO-specific technical requirements) and where the Kraken system fits in.
Experience with AWS IoT Greengrass or similar edge-deployment architectures.
Familiarity with software/scripting and templating (e.g. Python, Rust, the Linux command line) and Git-based workflows.
Understanding of IT/OT security in the energy sector (NIS2, EnWG/KRITIS awareness; IEC 62443 a plus).
Exposure to the wider European balancing markets / ENTSO-E frameworks beyond Germany.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\nPlease submit your application in English\n\n\n\n🐙 Kraken Generation Flex\n\nThe energy industry is undergoing the largest transformation since industrialisation, at an unprecedented rate of change and we are positioning ourselves at the heart of it. In Germany, home to the largest electricity market in Europe and a roadmap toward Net Zero by 2045, we are scaling rapidly to integrate Distributed Energy Resources (DERs) into the grid.\n\nKraken is recognised as a thought leader and innovator. We are building a SaaS business that digitally connects hundreds of thousands of DERs with energy markets. As we expand our footprint in Germany and the wider European market, we are looking for an Electrical Engineer to help turn customer sites into market-connected, controllable assets.\n\n\n\n\n🏠 WHERE YOU’LL FIT IN AND ROLE SUMMARY\n\nAs we enter a stage of rapid commercialisation and customer growth in Germany, we are looking for an Electrical Engineer to support the delivery of our site integrations and grow into owning them, learning the full lifecycle from the early information stage through design, deployment and testing.\n\n\n\nYou’ll work closely with our engineering team based in Manchester as we look to expand our engineering and operations in Germany and across Europe. Together, the team takes an integration project from the very early information stage, designs how it will be integrated into Kraken’s platform and then turns that design into a live, controllable, market-participating asset.\n\n\n\nThe Gateway (Kraken’s IoT Edge Hardware & Software) and other connectivity technologies with their protocol engineering are owned by our UK-based team, who will support you in becoming configuration literate. Over time you will carry out configuration, deployments and testing for sites yourself, and feed back what you learn about hardware, connectivity and grid operator requirements for European countries so the wider team can build on it.\n\n\n\nEngineering delivery is an innovative and engineering-focused team with a culture that fosters collaboration and fresh thinking to create a new energy system. Alongside design, deployment and testing, they constantly look into ways to improve efficiency through tooling and the automation of repetitive tasks. They collaborate daily with delivery managers and customer success to onboard new sites as well as support the existing ones.\n\n\n\n\n🚀 WHAT YOU'LL OWN\n\n - Integration design contribution: With guidance, analyse provided information and contribute to hardware and software integration approaches for German sites, mainly BESS (grid-scale and C&I) and RES (Wind and Solar). When necessary, exchange information with customer technical representatives in German and English through meetings and emails, and take part in design discussions with other team members.\n\n - Market access & prequalification support: Support the technical work needed for assets to enter ancillary-service markets (FCR, aFRR, mFRR) and to meet Redispatch 3.0 requirements. With guidance from senior engineers, help prepare the telemetry and control evidence for prequalification (Präqualifikation) with the relevant TSO. (Grid-code and plant-compliance obligations such as VDE-AR-N 4110/4120 remain with the plant/PPC; our focus is enabling market access, telemetry and dispatch.)\n\n - Technical judgement: Develop your technical judgement, making well-reasoned decisions and trade-offs with support from senior engineers, and contributing technical input to discussions within the team.\n\n - Developing domain knowledge: Build up your knowledge in one or more technical areas. This could include German grid connection rules and TSO-specific requirements, ancillary services, Redispatch 3.0, industrial communication protocols, industrial networking, internet of things, cyber security and so on.\n\n - Gateway application & configuration: Learn how the Gateway software (developed by an internal software team) works and how it is configured. Understand the requirements for an integration and judge if the Gateway software is able to support it or will need new development work. The team will help you get Gateway configuration literate and you will carry out deployments and changes independently over time.\n\n - Hardware and software deployments: Learn the process of our hardware and software deployments. Over time, take ownership of the configuration, deployment and testing of sites with guidance from the senior engineers.\n\n - Networking and cyber security: Contribute to hardware and network connectivity designs, keeping our own cyber security posture in mind as well as addressing the concerns from customers, with the support of the internal security team.\n\n - Hardware handling & dispatch: Berlin is planned as our stock base for our hardware going out to sites across Europe, so the role includes some hands-on work. This covers preparing units before they ship, such as flashing and configuring our industrial PCs and running pre-shipment tests, and helping to prepare and coordinate shipments.\n\n - Site testing & commissioning: Carry out site testing and commissioning, initially with the support of the team and building toward doing this independently as onboarding demand in Germany and other parts of Europe grows. Hardware is deployed remotely in most cases via O&Ms and third parties, but occasional hands-on support in Germany may be needed before or after a deployment.\n\n - Incidents & support: Help address engineering help requests from other teams and support incident response in the case of issues at existing sites.\n \n \n\n\n🧠 WHAT YOU'LL BRING TO THE PARTY\n\n - Language: Native or professional fluency in German and English, needed for technical documentation and for working with customers, grid operators and our UK-based team.\n\n - Understanding of the German connection landscape: Working knowledge of the TSO/DSO hierarchy, the connection/integration process, and the technical connection rules (such as VDE-AR-N 4110/4120) a grid-connected asset must meet before it can participate in the energy markets.\n\n - Understanding of the German energy markets: Working understanding of the German ancillary services (FCR, aFRR, mFRR), what prequalification involves, and the Redispatch 3.0 framework.\n\n - Technical judgement: Sound technical judgement and a structured approach to problems, working with the team to agree and implement a solution.\n\n - Power plant systems: Ability to read and analyse single line diagrams for a given power plant to understand the site architecture for the points of metering and control instrumentation.\n\n - Asset integration: Exposure to, or a keen interest in, integrating BESS (grid-scale and/or C&I) and/or RES (Wind and Solar) for telemetry and control.\n\n - Integration design: Ability to contribute to clear integration designs and design documentation.\n\n - Hardware and networking: Familiarity with control systems deployments and their connectivity including the local networking and cyber security aspects, and an ability to help debug site connectivity and networking issues (including 4G routers and firewalls) with support.\n\n - Hands-on hardware preparation: Comfortable working at the bench with our panels and industrial PCs. This includes safely powering panels up and down using our test setup, flashing operating system images, and following a set procedure for pre-shipment checks. Full training is provided.\n\n - Industrial communication protocols: Practical experience or a good working knowledge of Modbus (TCP/RTU); awareness of one or more of IEC 60870-5-104, IEC 61400-25, OPC-UA or DNP3 is a plus.\n\n - CAD, diagrams and tools: Experience or familiarity with CAD tools such as AutoCAD or BricsCAD, Miro and Notion.\n\n - Communication: A clear communicator who documents their work (e.g. in design docs and Notion) and collaborates well with a team that is partly based in another country.\n\n - Commissioning landscape: Awareness of the other parties involved in site commissioning for power plants, their roles and responsibilities, and how we work with them.\n\n - Engineering background: Bachelor's in Electrical Engineering, Automation/Control, Software, or a related field, or equivalent practical experience in industrial/energy integration.\n\n - A proactive and collaborative mindset: You are eager to learn and grow, reliable and collaborative. You take initiative, communicate openly, raise risks early, and care about safe working. You welcome feedback, support your teammates, and steadily build toward taking on more independent ownership of integrations over time.\n\n - Location and travel: Ideally based close to Kraken’s Berlin office. Willingness to travel to customers and sites in Germany, and occasionally to our Manchester team, although travel is kept to a minimum. Awareness of site safety is required as we may work with site personnel even though we are remote.\n\n\n⭐️ BONUS POINTS\n\n - Wider knowledge of German grid compliance (VDE-AR-N 4110/4120, TSO-specific technical requirements) and where the Kraken system fits in.\n\n - Experience with AWS IoT Greengrass or similar edge-deployment architectures.\n\n - Familiarity with software/scripting and templating (e.g. Python, Rust, the Linux command line) and Git-based workflows.\n\n - Understanding of IT/OT security in the energy sector (NIS2, EnWG/KRITIS awareness; IEC 62443 a plus).\n\n - Exposure to the wider European balancing markets / ENTSO-E frameworks beyond Germany.\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"e95e3fd3-1f37-4a1c-b140-603ce52f4f68","title":"Sales Director, AI","department":"Commercial","team":"AI","employmentType":"FullTime","location":"London, UK","secondaryLocations":[],"publishedAt":"2026-11-05T17:22:22.371+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/e95e3fd3-1f37-4a1c-b140-603ce52f4f68","applyUrl":"https://jobs.ashbyhq.com/krakentech/e95e3fd3-1f37-4a1c-b140-603ce52f4f68/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
🏡 Where you'll fit in:
We need a commercially sharp sales leader who can take ownership of growing Kraken’s Agentic Customer Service business globally. Someone who can decide where we focus, lead the team, shape our biggest deals and make sure growth translates into profitable, contracted revenue.
They would lead both the Principal Engagement Managers and any future sales hires, setting the direction across winning initial deployments and expanding clients into broader adoption. They need to see the whole business while staying close enough to the detail to intervene where it matters.
🚀 What you’ll own
C-Suite Value Selling
Lead strategic conversations with senior stakeholders, reframing AI from “interesting technology” to tangible business outcomes (e.g. reducing Cost-to-Serve, increasing NPS, driving operational efficiency).
Build and shape 3-year transformation roadmaps with customers.
Present confidently in a variety of settings—from executive boardrooms to large-scale events.
Account Expansion & Strategy
Own and execute upsell and cross-sell strategy across Kraken’s existing client base.
Identify high-potential opportunities and build targeted expansion plans; this role requires proactive account analysis, not reactive selling.
Navigate complex stakeholder environments and lead multi-million dollar commercial negotiations.
Own a defined revenue target (quota) tied to AI product expansion within existing accounts
Personally responsible for closing deals and delivering booked ARR
Accountable for forecast accuracy and revenue delivery
Own AI commercial outcomes within a defined portfolio of existing enterprise accounts
Lead all commercial activity related to AI expansion within those accounts
Lead late-stage deal cycles including commercial structuring, pricing, and contract negotiation
Take full ownership of pricing strategy within deals and ensure value capture
Internal Influence & Collaboration
Partner closely with Customer and Account teams to align on account strategy and gain access to key stakeholders.
Coordinate with internal teams to progress specific commercial opportunities.
Train and enable broader commercial teams to identify and progress AI opportunities.
AI Evangelism & Technical Translation
Clearly articulate the value of Generative AI, LLMs, and automation in a way that is credible, practical, and outcome-driven.
Handle early-stage technical and commercial objections independently, working alongside technical specialists where needed.
Act as the voice of the customer—feeding insights back into Product to shape our AI roadmap.
Global Engagement
Travel to client sites and Kraken hubs across Europe, APAC, and the Americas to lead workshops, strategy sessions, and executive engagements
🧠 What you’ll bring to the party:
A strategic seller who thrives in high-stakes, consultative sales environments.
Equally comfortable influencing internally and externally to unlock opportunities.
Commercially sharp, highly adaptable, and able to “read the room” across a variety of stakeholders and contexts.
A compelling communicator who can confidently position and sell in any setting—from informal conversations to keynote presentations.
5+ years in Enterprise Account Management, Strategic Sales, or Account Expansion roles.
Proven experience selling high-value SaaS solutions (ideally within CX, Contact Centre technology, or AI/Automation).
Strong track record of navigating complex stakeholder landscapes and closing large, multi-million dollar deals.
Experience with value-based selling and building long-term, “win-win” client relationships.
Comfortable operating in a fast-evolving product environment and adapting messaging accordingly.
Highly proactive and able to independently identify opportunities and build a pipeline within an existing client base.
⭐️ Bonus points:
Experience selling Generative AI solutions, particularly within regulated industries.
Familiarity with platforms such as Salesforce or Oracle.
Background in the Energy or Utilities sector.
Understanding of practical challenges in LLM implementation.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\n🏡 Where you'll fit in: \n\nWe need a commercially sharp sales leader who can take ownership of growing Kraken’s Agentic Customer Service business globally. Someone who can decide where we focus, lead the team, shape our biggest deals and make sure growth translates into profitable, contracted revenue.\n\nThey would lead both the Principal Engagement Managers and any future sales hires, setting the direction across winning initial deployments and expanding clients into broader adoption. They need to see the whole business while staying close enough to the detail to intervene where it matters.\n\n\n🚀 What you’ll own\n\nC-Suite Value Selling\n\n - Lead strategic conversations with senior stakeholders, reframing AI from “interesting technology” to tangible business outcomes (e.g. reducing Cost-to-Serve, increasing NPS, driving operational efficiency).\n\n - Build and shape 3-year transformation roadmaps with customers.\n\n - Present confidently in a variety of settings—from executive boardrooms to large-scale events.\n\nAccount Expansion & Strategy\n\n - Own and execute upsell and cross-sell strategy across Kraken’s existing client base.\n\n - Identify high-potential opportunities and build targeted expansion plans; this role requires proactive account analysis, not reactive selling.\n\n - Navigate complex stakeholder environments and lead multi-million dollar commercial negotiations.\n\n - Own a defined revenue target (quota) tied to AI product expansion within existing accounts\n\n - Personally responsible for closing deals and delivering booked ARR\n\n - Accountable for forecast accuracy and revenue delivery\n\n - Own AI commercial outcomes within a defined portfolio of existing enterprise accounts\n\n - Lead all commercial activity related to AI expansion within those accounts\n\n - Lead late-stage deal cycles including commercial structuring, pricing, and contract negotiation\n\n - Take full ownership of pricing strategy within deals and ensure value capture\n\nInternal Influence & Collaboration\n\n - Partner closely with Customer and Account teams to align on account strategy and gain access to key stakeholders.\n\n - Coordinate with internal teams to progress specific commercial opportunities.\n\n - Train and enable broader commercial teams to identify and progress AI opportunities.\n\nAI Evangelism & Technical Translation\n\n - Clearly articulate the value of Generative AI, LLMs, and automation in a way that is credible, practical, and outcome-driven.\n\n - Handle early-stage technical and commercial objections independently, working alongside technical specialists where needed.\n\n - Act as the voice of the customer—feeding insights back into Product to shape our AI roadmap.\n\nGlobal Engagement\n\nTravel to client sites and Kraken hubs across Europe, APAC, and the Americas to lead workshops, strategy sessions, and executive engagements\n\n\n🧠 What you’ll bring to the party:\n\n - A strategic seller who thrives in high-stakes, consultative sales environments.\n\n - Equally comfortable influencing internally and externally to unlock opportunities.\n\n - Commercially sharp, highly adaptable, and able to “read the room” across a variety of stakeholders and contexts.\n\n - A compelling communicator who can confidently position and sell in any setting—from informal conversations to keynote presentations.\n\n - 5+ years in Enterprise Account Management, Strategic Sales, or Account Expansion roles.\n\n - Proven experience selling high-value SaaS solutions (ideally within CX, Contact Centre technology, or AI/Automation).\n\n - Strong track record of navigating complex stakeholder landscapes and closing large, multi-million dollar deals.\n\n - Experience with value-based selling and building long-term, “win-win” client relationships.\n\n - Comfortable operating in a fast-evolving product environment and adapting messaging accordingly.\n\n - Highly proactive and able to independently identify opportunities and build a pipeline within an existing client base.\n\n⭐️ Bonus points:\n\n - Experience selling Generative AI solutions, particularly within regulated industries.\n\n - Familiarity with platforms such as Salesforce or Oracle.\n\n - Background in the Energy or Utilities sector.\n\n - Understanding of practical challenges in LLM implementation.\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"93a7f89f-7c55-4afc-9a41-04ba056313fb","title":"Head of Applied Research","department":"Tech Development","team":"AI","employmentType":"FullTime","location":"London, UK","secondaryLocations":[{"location":"Paris, France","address":{"postalAddress":{"addressCountry":"France","addressLocality":"Paris"}}},{"location":"Berlin, Germany","address":{"postalAddress":{"addressCountry":"Germany","addressLocality":"Berlin"}}}],"publishedAt":"2026-11-05T14:25:00.136+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/93a7f89f-7c55-4afc-9a41-04ba056313fb","applyUrl":"https://jobs.ashbyhq.com/krakentech/93a7f89f-7c55-4afc-9a41-04ba056313fb/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
Kraken is building the next generation of AI technologies for the energy sector, and we're looking for an exceptional Head of Applied Research to help lead that ambition.
As the advanced technology platform powering some of the world's largest energy utilities, Kraken has a unique combination of deep energy domain expertise along with technological rigor in AI and optimisation, offering a unique opportunity to develop AI technologies that shape how energy systems operate.
Kraken has been investing in the development of energy-specific AI models and intelligent decision-making systems to power products that can understand, predict and ultimately help shape how energy is consumed, managed and distributed.
This isn't a traditional research lab. Our focus is on building technically ambitious, commercially valuable AI systems that solve real-world problems. We want to push the boundaries of what's technically possible while ensuring that the technology we develop translates into meaningful products, measurable impact and lasting competitive advantage.
Reporting into and working closely with our Chief AI Officer, you'll help define Kraken's applied research strategy, establish the technical foundations for our next generation products and cultivate an exceptional team capable of delivering them.
This is an opportunity for someone who combines deep technical expertise with the ambition to build something genuinely new - someone who is equally comfortable with the latest literature in the field, making difficult technical decisions and turning breakthrough ideas into implementable products.
🏡 What you'll own
Partner with our Chief AI Officer to define and execute Kraken's applied research strategy and roadmap, identifying the foundational capabilities and proprietary technologies that will create lasting competitive advantage.
Lead the development of advanced AI models and architectures designed to understand and model complex energy systems, behavior, and decision-making.
Explore and develop approaches using foundation models, deep learning, transformer architectures, representation learning as well as emerging techniques to unlock new capabilities.
Develop generalisable models capable of supporting multiple products and applications per client.
Establish a technical roadmap that balances ambitious innovation with practical development, scalability and commercial outcomes.
Develop, lead a high-performing team of AI researchers, research engineers and data scientists.
Establish a culture of technological excellence, intellectual curiosity, experimentation and strong execution.
Remain close to the technology, providing hands-on technical direction, challenging data modeling and architectural decisions and helping solve complex modelling problems.
Attract and develop exceptional technical talent, creating an environment where highly capable individuals can do the best work of their careers.
Set clear technical priorities, development standards and measures of success while giving the team the autonomy to explore ambitious ideas.
Lead the design, development, training and evaluation of advanced AI models.
Develop models capable of learning underlying patterns in energy demand and system behaviour, with the potential to generalise across different applications and environments.
Advance intelligent decision-making capabilities that move beyond prediction towards sophisticated reasoning, control and optimisation.
Evaluate new architectures and modelling approaches against existing methods, with the ambition to achieve state-of-the-art performance in strategically important areas.
Ensure models are technically robust, scalable and capable of being integrated into real-world production environments.
Work closely with engineering, product and commercial teams to ensure Kraken’s technological research addresses core client needs, with the potential to translate into products that deliver measurable value for Kraken and its clients.
Help establish the infrastructure, tooling and development practices required to build, evaluate, deploy and continuously improve sophisticated AI systems.
Define clear measures of model performance and commercial success, ensuring technical development remains connected to meaningful outcomes.
Apply advanced AI models to realtime multi-modal agentic workflows in demanding production environments
Build reusable AI capabilities that can support multiple products and business opportunities rather than isolated, one-off solutions.
Act as a senior technical authority, helping shape strategic decisions around AI technologies, architectures and investment priorities.
Provide technical mentorship and guidance to AI, machine learning and engineering teams across Kraken.
Establish high standards for experimentation, model evaluation and responsible deployment.
Stay at the forefront literature, developments inAI research, identifying emerging capabilities that could transform software products that underpin the energy industry.
Support technical assessments of potential AI partnerships and acquisitions, helping inform build, buy and partner decisions.
🧠 What you’ll bring to the party
We're looking for an exceptional technical leader who has demonstrated the ability to develop advanced AI technology and turn it into real-world impact.
We're more interested in what you've built, the problems you've solved and the technical depth you bring than a particular job title.
Deep expertise in modern machine learning and deep learning, with a strong understanding of foundation models, model architectures, and data pipelines.
A proven track record of designing, developing or leading the creation of advanced AI models that have delivered measurable technical or commercial outcomes.
Strong technical knowledge of several areas such as transformer architectures, foundation-model training and adaptation, representation learning, time-series modelling, reinforcement learning and related machine learning techniques.
Experience working with large, complex datasets and developing models capable of identifying meaningful patterns, generalising across problems and operating at scale.
A strong understanding of the end-to-end model development lifecycle, including data preparation, training, evaluation, experimentation, inference and production deployment.
Experience building, leading or technically guiding high-performing teams of machine learning engineers, research engineers or applied AI specialists.
The ability to translate ambitious technical ideas into clear strategies, practical roadmaps and systems that create meaningful business value.
Strong technical judgement, including the ability to evaluate emerging approaches, challenge assumptions and make pragmatic decisions about where to invest.
The ability to communicate complex technical concepts clearly and influence senior engineering, product and executive stakeholders.
You'll bring significant depth in some of the following areas:
Foundation models, large language models and transformer-based architectures.
Large-scale pre-training, fine-tuning, distillation and model evaluation.
Time-series foundation models, representation learning and alternative approaches to structuring and tokenising complex data.
Reinforcement learning, decision-making models and learning-based optimisation.
Distributed model training and modern deep learning frameworks such as PyTorch or JAX.
Scalable data pipelines, training infrastructure, inference systems and production ML engineering.
Model evaluation, experimentation and techniques for improving performance, reliability and generalisation.
We don't expect you to be an expert in every area. What matters most is deep technical expertise, the ability to recognise promising approaches and the judgement to build the right capabilities around you.
⭐️ Bonus Points
PhD Machine Learning, neuroscience, Computer Science, Physics or a related discipline.
Experience developing foundation models or advanced AI systems using large-scale data.
Nice to have: experience with energy systems, electricity markets, demand forecasting, grid flexibility or other complex physical systems.
Experience applying AI to scientific, industrial or real-world decision-making problems.
Experience developing novel model architectures or achieving state-of-the-art results in a commercially relevant domain.
Experience establishing a new technical team, capability or product area from an early stage.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\n\n\nKraken is building the next generation of AI technologies for the energy sector, and we're looking for an exceptional Head of Applied Research to help lead that ambition.\n\n\n\nAs the advanced technology platform powering some of the world's largest energy utilities, Kraken has a unique combination of deep energy domain expertise along with technological rigor in AI and optimisation, offering a unique opportunity to develop AI technologies that shape how energy systems operate.\n\n\n\nKraken has been investing in the development of energy-specific AI models and intelligent decision-making systems to power products that can understand, predict and ultimately help shape how energy is consumed, managed and distributed.\n\n\n\nThis isn't a traditional research lab. Our focus is on building technically ambitious, commercially valuable AI systems that solve real-world problems. We want to push the boundaries of what's technically possible while ensuring that the technology we develop translates into meaningful products, measurable impact and lasting competitive advantage.\n\n\n\nReporting into and working closely with our Chief AI Officer, you'll help define Kraken's applied research strategy, establish the technical foundations for our next generation products and cultivate an exceptional team capable of delivering them.\n\n\n\nThis is an opportunity for someone who combines deep technical expertise with the ambition to build something genuinely new - someone who is equally comfortable with the latest literature in the field, making difficult technical decisions and turning breakthrough ideas into implementable products.\n\n🏡 What you'll own\n\n\n\nSHAPE KRAKEN'S NEXT GENERATION OF AI TECHNOLOGY\n\n - Partner with our Chief AI Officer to define and execute Kraken's applied research strategy and roadmap, identifying the foundational capabilities and proprietary technologies that will create lasting competitive advantage.\n\n - Lead the development of advanced AI models and architectures designed to understand and model complex energy systems, behavior, and decision-making.\n\n - Explore and develop approaches using foundation models, deep learning, transformer architectures, representation learning as well as emerging techniques to unlock new capabilities.\n\n - Develop generalisable models capable of supporting multiple products and applications per client.\n\n - Establish a technical roadmap that balances ambitious innovation with practical development, scalability and commercial outcomes.\n\n\nDEVELOP AND LEAD AN EXCEPTIONAL TECHNICAL TEAM\n\n - Develop, lead a high-performing team of AI researchers, research engineers and data scientists.\n\n - Establish a culture of technological excellence, intellectual curiosity, experimentation and strong execution.\n\n - Remain close to the technology, providing hands-on technical direction, challenging data modeling and architectural decisions and helping solve complex modelling problems.\n\n - Attract and develop exceptional technical talent, creating an environment where highly capable individuals can do the best work of their careers.\n\n - Set clear technical priorities, development standards and measures of success while giving the team the autonomy to explore ambitious ideas.\n\n\nDEVELOP PROPRIETARY AI MODELS AND INTELLIGENT SYSTEMS\n\n - Lead the design, development, training and evaluation of advanced AI models.\n\n - Develop models capable of learning underlying patterns in energy demand and system behaviour, with the potential to generalise across different applications and environments.\n\n - Advance intelligent decision-making capabilities that move beyond prediction towards sophisticated reasoning, control and optimisation.\n\n - Evaluate new architectures and modelling approaches against existing methods, with the ambition to achieve state-of-the-art performance in strategically important areas.\n\n - Ensure models are technically robust, scalable and capable of being integrated into real-world production environments.\n\n\nDRIVE AI RESEARCH THAT TURNS INTO MEANINGFUL PRODUCTS\n\n - Work closely with engineering, product and commercial teams to ensure Kraken’s technological research addresses core client needs, with the potential to translate into products that deliver measurable value for Kraken and its clients.\n\n - Help establish the infrastructure, tooling and development practices required to build, evaluate, deploy and continuously improve sophisticated AI systems.\n\n - Define clear measures of model performance and commercial success, ensuring technical development remains connected to meaningful outcomes.\n\n - Apply advanced AI models to realtime multi-modal agentic workflows in demanding production environments\n\n - Build reusable AI capabilities that can support multiple products and business opportunities rather than isolated, one-off solutions.\n\n\nINFLUENCE KRAKEN'S BROADER AI DIRECTION\n\n - Act as a senior technical authority, helping shape strategic decisions around AI technologies, architectures and investment priorities.\n\n - Provide technical mentorship and guidance to AI, machine learning and engineering teams across Kraken.\n\n - Establish high standards for experimentation, model evaluation and responsible deployment.\n\n - Stay at the forefront literature, developments inAI research, identifying emerging capabilities that could transform software products that underpin the energy industry.\n\n - Support technical assessments of potential AI partnerships and acquisitions, helping inform build, buy and partner decisions.\n \n \n\n🧠 What you’ll bring to the party\n\nWe're looking for an exceptional technical leader who has demonstrated the ability to develop advanced AI technology and turn it into real-world impact.\n\nWe're more interested in what you've built, the problems you've solved and the technical depth you bring than a particular job title.\n\n\n\nESSENTIAL EXPERIENCE\n\n - Deep expertise in modern machine learning and deep learning, with a strong understanding of foundation models, model architectures, and data pipelines.\n\n - A proven track record of designing, developing or leading the creation of advanced AI models that have delivered measurable technical or commercial outcomes.\n\n - Strong technical knowledge of several areas such as transformer architectures, foundation-model training and adaptation, representation learning, time-series modelling, reinforcement learning and related machine learning techniques.\n\n - Experience working with large, complex datasets and developing models capable of identifying meaningful patterns, generalising across problems and operating at scale.\n\n - A strong understanding of the end-to-end model development lifecycle, including data preparation, training, evaluation, experimentation, inference and production deployment.\n\n - Experience building, leading or technically guiding high-performing teams of machine learning engineers, research engineers or applied AI specialists.\n\n - The ability to translate ambitious technical ideas into clear strategies, practical roadmaps and systems that create meaningful business value.\n\n - Strong technical judgement, including the ability to evaluate emerging approaches, challenge assumptions and make pragmatic decisions about where to invest.\n\n - The ability to communicate complex technical concepts clearly and influence senior engineering, product and executive stakeholders.\n\n\nTECHNICAL EXPERTISE\n\nYou'll bring significant depth in some of the following areas:\n\n - Foundation models, large language models and transformer-based architectures.\n\n - Large-scale pre-training, fine-tuning, distillation and model evaluation.\n\n - Time-series foundation models, representation learning and alternative approaches to structuring and tokenising complex data.\n\n - Reinforcement learning, decision-making models and learning-based optimisation.\n\n - Distributed model training and modern deep learning frameworks such as PyTorch or JAX.\n\n - Scalable data pipelines, training infrastructure, inference systems and production ML engineering.\n\n - Model evaluation, experimentation and techniques for improving performance, reliability and generalisation.\n\nWe don't expect you to be an expert in every area. What matters most is deep technical expertise, the ability to recognise promising approaches and the judgement to build the right capabilities around you.\n\n⭐️ Bonus Points\n\n - PhD Machine Learning, neuroscience, Computer Science, Physics or a related discipline.\n\n - Experience developing foundation models or advanced AI systems using large-scale data.\n\n - Nice to have: experience with energy systems, electricity markets, demand forecasting, grid flexibility or other complex physical systems.\n\n - Experience applying AI to scientific, industrial or real-world decision-making problems.\n\n - Experience developing novel model architectures or achieving state-of-the-art results in a commercially relevant domain.\n\n - Experience establishing a new technical team, capability or product area from an early stage.\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"bfb5ee53-0c54-4568-ae24-5f2cc60d4c66","title":"Program Director - Grid Flexibility","department":"Delivery Tech","team":"Regulated","employmentType":"FullTime","location":"Boston","secondaryLocations":[],"publishedAt":"2026-11-06T12:38:54.205+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Massachusetts","addressCountry":"USA","addressLocality":"Boston"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/bfb5ee53-0c54-4568-ae24-5f2cc60d4c66","applyUrl":"https://jobs.ashbyhq.com/krakentech/bfb5ee53-0c54-4568-ae24-5f2cc60d4c66/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
Why This Role is Important
We are looking for a highly credible Program Director to take end-to-end ownership of a highly complex, marquee US utility flexibility deployment. This is a \"control room heavy\" initiative focused specifically on grid-level needs: consolidating and dispatching supply and demand-side flexible assets, to unlock multiple value streams.
Given the “first of a kind” nature of this program, we are looking for a dynamic individual, with deep understanding of our industry and the ability to span the full gamut of getting things done “hands on” to managing the exec level relationships. This role is about writing the book with us.
You will have full delivery and commercial matrix accountability for making this deployment a massive success. You must possess the grid-operational credibility to effectively lead discussions with senior utility stakeholders and the hands-on operational capability to manage the program mechanics yourself. We need a leader who is comfortable working directly on the execution and building the foundational framework for the program.
🚀 What you'll own
Program End-to-End: Be the leader driving the program from day one through implementation and into long-term value realisation. You will directly manage the delivery timelines, decision-making, coordination, and execution.
Bridge the Gaps: Act with extreme versatility. Produce the necessary documentation, artefacts, and assets along the way, bridging functional gaps as they emerge to ensure seamless delivery.
External Stakeholder Management: Build deep credibility with a highly regulated, major US electric utility. Deepen existing relationships, proactively identify and build new ones across the organization, and navigate the complex operational layers of the utility.
Internal Alignment & Leadership: Be the credible cross-functional operator who ensures product, engineering/tech, delivery, and customer-facing teams are perfectly aligned. While no product team will report directly to you, you will have the line of sight and influence necessary to steer vital product and delivery trade-offs.
Drive Commercial Success: Hold explicit commercial ownership alongside delivery. You will be accountable for the business case, value realization, customer expansion, and revenue linkage.
🧠 What you'll bring to the party
Experience: In-depth, senior-level experience with target seniority at the Director, Senior Director, or Head-of level in program, implementation, delivery, or utility-transformation leadership.
Grid & Flexibility Expertise: Direct, deep experience in grid modernisation programs. You should have a strong understanding of Demand Response, DERs, VPPs, DERMS, AMI, and grid operations.
Utility Navigation: Proven experience managing regulated US electric-utility stakeholders. You know how to navigate the operational, control-room side of a utility.
Hands-on Operator: Recent end-to-end ownership of a complex grid program (planning, governance, cross-functional execution) where you drove the core project management rather than delegating it to a separate PMO layer.
Commercial Acumen: Clear history of commercial/solution ownership, P&L exposure, or value realisation accountability.
Bonus Points
Location/Network: Based on the US East Coast, with specific exposure to Virginia, Mid-Atlantic, or broader East Coast utility ecosystems.
Niche Expertise: Experience leading grid-side flexibility work aimed at specific physical or locational grid constraints, rather than just bulk system or generic programs.
Industry Presence: A recognized and credible figure in the US utility or flexibility ecosystem.
Travel: this role will involve travel to the client in the North East every ~2 weeks for a few days at a time.
⭐️ Why you'll love it here:
Great medical, dental, and vision insurance options including FSAs.
Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.
401(k) plan with employer match.
Parental leave. Biological, adoptive and foster parents are all eligible.
Pre-tax commuter benefits.
Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.
Equity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.
Modern office or co-working spaces depending on location.
The salary range for this position is from $200,000 - $260,000 depending on relevant experience, role alignment, and client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\nWhy This Role is Important\n\nWe are looking for a highly credible Program Director to take end-to-end ownership of a highly complex, marquee US utility flexibility deployment. This is a \"control room heavy\" initiative focused specifically on grid-level needs: consolidating and dispatching supply and demand-side flexible assets, to unlock multiple value streams.\n\nGiven the “first of a kind” nature of this program, we are looking for a dynamic individual, with deep understanding of our industry and the ability to span the full gamut of getting things done “hands on” to managing the exec level relationships. This role is about writing the book with us.\n\nYou will have full delivery and commercial matrix accountability for making this deployment a massive success. You must possess the grid-operational credibility to effectively lead discussions with senior utility stakeholders and the hands-on operational capability to manage the program mechanics yourself. We need a leader who is comfortable working directly on the execution and building the foundational framework for the program.\n\n\n\n🚀 What you'll own\n\n - Program End-to-End: Be the leader driving the program from day one through implementation and into long-term value realisation. You will directly manage the delivery timelines, decision-making, coordination, and execution.\n\n - Bridge the Gaps: Act with extreme versatility. Produce the necessary documentation, artefacts, and assets along the way, bridging functional gaps as they emerge to ensure seamless delivery.\n\n - External Stakeholder Management: Build deep credibility with a highly regulated, major US electric utility. Deepen existing relationships, proactively identify and build new ones across the organization, and navigate the complex operational layers of the utility.\n\n - Internal Alignment & Leadership: Be the credible cross-functional operator who ensures product, engineering/tech, delivery, and customer-facing teams are perfectly aligned. While no product team will report directly to you, you will have the line of sight and influence necessary to steer vital product and delivery trade-offs.\n\n - Drive Commercial Success: Hold explicit commercial ownership alongside delivery. You will be accountable for the business case, value realization, customer expansion, and revenue linkage.\n\n\n\n🧠 What you'll bring to the party\n\n - Experience: In-depth, senior-level experience with target seniority at the Director, Senior Director, or Head-of level in program, implementation, delivery, or utility-transformation leadership.\n\n - Grid & Flexibility Expertise: Direct, deep experience in grid modernisation programs. You should have a strong understanding of Demand Response, DERs, VPPs, DERMS, AMI, and grid operations.\n\n - Utility Navigation: Proven experience managing regulated US electric-utility stakeholders. You know how to navigate the operational, control-room side of a utility.\n\n - Hands-on Operator: Recent end-to-end ownership of a complex grid program (planning, governance, cross-functional execution) where you drove the core project management rather than delegating it to a separate PMO layer.\n\n - Commercial Acumen: Clear history of commercial/solution ownership, P&L exposure, or value realisation accountability.\n\nBonus Points\n\n - Location/Network: Based on the US East Coast, with specific exposure to Virginia, Mid-Atlantic, or broader East Coast utility ecosystems.\n\n - Niche Expertise: Experience leading grid-side flexibility work aimed at specific physical or locational grid constraints, rather than just bulk system or generic programs.\n\n - Industry Presence: A recognized and credible figure in the US utility or flexibility ecosystem.\n\n - Travel: this role will involve travel to the client in the North East every ~2 weeks for a few days at a time. \n\n\n\n⭐️ Why you'll love it here: \n\n - Great medical, dental, and vision insurance options including FSAs.\n\n - Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.\n\n - 401(k) plan with employer match.\n\n - Parental leave. Biological, adoptive and foster parents are all eligible.\n\n - Pre-tax commuter benefits.\n\n - Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.\n\n - Equity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.\n\n - Modern office or co-working spaces depending on location.\n\n - The salary range for this position is from $200,000 - $260,000 depending on relevant experience, role alignment, and client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context.\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"72034924-ebc7-4652-813b-8525928a9228","title":"Program Director - Grid Flexibility","department":"Delivery Tech","team":"Regulated","employmentType":"FullTime","location":"New York","secondaryLocations":[],"publishedAt":"2026-11-06T12:39:48.597+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"USA","addressLocality":"New York City"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/72034924-ebc7-4652-813b-8525928a9228","applyUrl":"https://jobs.ashbyhq.com/krakentech/72034924-ebc7-4652-813b-8525928a9228/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
Why This Role is Important
We are looking for a highly credible Program Director to take end-to-end ownership of a highly complex, marquee US utility flexibility deployment. This is a \"control room heavy\" initiative focused specifically on grid-level needs: consolidating and dispatching supply and demand-side flexible assets, to unlock multiple value streams.
Given the “first of a kind” nature of this program, we are looking for a dynamic individual, with deep understanding of our industry and the ability to span the full gamut of getting things done “hands on” to managing the exec level relationships. This role is about writing the book with us.
You will have full delivery and commercial matrix accountability for making this deployment a massive success. You must possess the grid-operational credibility to effectively lead discussions with senior utility stakeholders and the hands-on operational capability to manage the program mechanics yourself. We need a leader who is comfortable working directly on the execution and building the foundational framework for the program.
🚀 What you'll own
Program End-to-End: Be the leader driving the program from day one through implementation and into long-term value realisation. You will directly manage the delivery timelines, decision-making, coordination, and execution.
Bridge the Gaps: Act with extreme versatility. Produce the necessary documentation, artefacts, and assets along the way, bridging functional gaps as they emerge to ensure seamless delivery.
External Stakeholder Management: Build deep credibility with a highly regulated, major US electric utility. Deepen existing relationships, proactively identify and build new ones across the organization, and navigate the complex operational layers of the utility.
Internal Alignment & Leadership: Be the credible cross-functional operator who ensures product, engineering/tech, delivery, and customer-facing teams are perfectly aligned. While no product team will report directly to you, you will have the line of sight and influence necessary to steer vital product and delivery trade-offs.
Drive Commercial Success: Hold explicit commercial ownership alongside delivery. You will be accountable for the business case, value realization, customer expansion, and revenue linkage.
🧠 What you'll bring to the party
Experience: In-depth, senior-level experience with target seniority at the Director, Senior Director, or Head-of level in program, implementation, delivery, or utility-transformation leadership.
Grid & Flexibility Expertise: Direct, deep experience in grid modernisation programs. You should have a strong understanding of Demand Response, DERs, VPPs, DERMS, AMI, and grid operations.
Utility Navigation: Proven experience managing regulated US electric-utility stakeholders. You know how to navigate the operational, control-room side of a utility.
Hands-on Operator: Recent end-to-end ownership of a complex grid program (planning, governance, cross-functional execution) where you drove the core project management rather than delegating it to a separate PMO layer.
Commercial Acumen: Clear history of commercial/solution ownership, P&L exposure, or value realisation accountability.
Bonus Points
Location/Network: Based on the US East Coast, with specific exposure to Virginia, Mid-Atlantic, or broader East Coast utility ecosystems.
Niche Expertise: Experience leading grid-side flexibility work aimed at specific physical or locational grid constraints, rather than just bulk system or generic programs.
Industry Presence: A recognized and credible figure in the US utility or flexibility ecosystem.
Travel: this role will involve travel to the client in the North East every ~2 weeks for a few days at a time.
⭐️ Why you'll love it here:
Great medical, dental, and vision insurance options including FSAs.
Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.
401(k) plan with employer match.
Parental leave. Biological, adoptive and foster parents are all eligible.
Pre-tax commuter benefits.
Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.
Equity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.
Modern office or co-working spaces depending on location.
The salary range for this position is from $200,000 - $260,000 depending on relevant experience, role alignment, and client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\nWhy This Role is Important\n\nWe are looking for a highly credible Program Director to take end-to-end ownership of a highly complex, marquee US utility flexibility deployment. This is a \"control room heavy\" initiative focused specifically on grid-level needs: consolidating and dispatching supply and demand-side flexible assets, to unlock multiple value streams.\n\nGiven the “first of a kind” nature of this program, we are looking for a dynamic individual, with deep understanding of our industry and the ability to span the full gamut of getting things done “hands on” to managing the exec level relationships. This role is about writing the book with us.\n\nYou will have full delivery and commercial matrix accountability for making this deployment a massive success. You must possess the grid-operational credibility to effectively lead discussions with senior utility stakeholders and the hands-on operational capability to manage the program mechanics yourself. We need a leader who is comfortable working directly on the execution and building the foundational framework for the program.\n\n\n\n🚀 What you'll own\n\n - Program End-to-End: Be the leader driving the program from day one through implementation and into long-term value realisation. You will directly manage the delivery timelines, decision-making, coordination, and execution.\n\n - Bridge the Gaps: Act with extreme versatility. Produce the necessary documentation, artefacts, and assets along the way, bridging functional gaps as they emerge to ensure seamless delivery.\n\n - External Stakeholder Management: Build deep credibility with a highly regulated, major US electric utility. Deepen existing relationships, proactively identify and build new ones across the organization, and navigate the complex operational layers of the utility.\n\n - Internal Alignment & Leadership: Be the credible cross-functional operator who ensures product, engineering/tech, delivery, and customer-facing teams are perfectly aligned. While no product team will report directly to you, you will have the line of sight and influence necessary to steer vital product and delivery trade-offs.\n\n - Drive Commercial Success: Hold explicit commercial ownership alongside delivery. You will be accountable for the business case, value realization, customer expansion, and revenue linkage.\n\n\n\n🧠 What you'll bring to the party\n\n - Experience: In-depth, senior-level experience with target seniority at the Director, Senior Director, or Head-of level in program, implementation, delivery, or utility-transformation leadership.\n\n - Grid & Flexibility Expertise: Direct, deep experience in grid modernisation programs. You should have a strong understanding of Demand Response, DERs, VPPs, DERMS, AMI, and grid operations.\n\n - Utility Navigation: Proven experience managing regulated US electric-utility stakeholders. You know how to navigate the operational, control-room side of a utility.\n\n - Hands-on Operator: Recent end-to-end ownership of a complex grid program (planning, governance, cross-functional execution) where you drove the core project management rather than delegating it to a separate PMO layer.\n\n - Commercial Acumen: Clear history of commercial/solution ownership, P&L exposure, or value realisation accountability.\n\nBonus Points\n\n - Location/Network: Based on the US East Coast, with specific exposure to Virginia, Mid-Atlantic, or broader East Coast utility ecosystems.\n\n - Niche Expertise: Experience leading grid-side flexibility work aimed at specific physical or locational grid constraints, rather than just bulk system or generic programs.\n\n - Industry Presence: A recognized and credible figure in the US utility or flexibility ecosystem.\n\n - Travel: this role will involve travel to the client in the North East every ~2 weeks for a few days at a time. \n\n\n\n⭐️ Why you'll love it here: \n\n - Great medical, dental, and vision insurance options including FSAs.\n\n - Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.\n\n - 401(k) plan with employer match.\n\n - Parental leave. Biological, adoptive and foster parents are all eligible.\n\n - Pre-tax commuter benefits.\n\n - Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.\n\n - Equity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.\n\n - Modern office or co-working spaces depending on location.\n\n - The salary range for this position is from $200,000 - $260,000 depending on relevant experience, role alignment, and client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context.\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"},{"id":"a26ea748-6454-45bf-98d1-fbac581b75b3","title":"Client Enablement Engineer","department":"Delivery Tech","team":"Delivery Tech","employmentType":"FullTime","location":"New York","secondaryLocations":[],"publishedAt":"2026-11-06T17:40:23.049+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"USA","addressLocality":"New York City"}},"jobUrl":"https://jobs.ashbyhq.com/krakentech/a26ea748-6454-45bf-98d1-fbac581b75b3","applyUrl":"https://jobs.ashbyhq.com/krakentech/a26ea748-6454-45bf-98d1-fbac581b75b3/application","descriptionHtml":"Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
🏡 Where you'll fit in:
Work directly with clients. Seek to understand. Be an expert on our platform. Know where to configure vs build to close a gap. Own the build and delivery of the outcome. See it through from end to end.
We’re building a small team in New York to close the gap between the needs of our clients and delivering their needs.
This is a hands-on engineering role, not a coordination role. You’ll have the ownership and responsibilities of a software engineer, alongside ownership of a client relationship. You have the ability to work confidently with clients and guide them through unfamiliar territory. That means leading discovery sessions, asking open questions and seeking to understand. You will build a deep platform knowledge in order to make sound technical decisions, build and ship those solutions, triage and fix issues and following through to make sure it delivered the outcome the client needed. You own this from end to end.
Expect a high pace environment, evolving approaches and problems without solutions. We’re looking for people who enjoy ambiguity and making progress in that environment.
🚀 What you’ll own:
Build client relationships. You will understand how clients actually work, working directly with operational teams and stakeholders to uncover friction, question assumptions and distinguish symptoms from root causes.
Lead the client conversation. Build trust, demonstrate ideas early and challenge requests constructively. Help clients adopt Kraken’s capabilities and ways of working, recognising when changing a process is a better answer than building custom software.
Turn unclear problems into buildable solutions. Investigate workflows, systems and data. Develop options, explain trade-offs and establish a practical path forward.
Build and ship. Start with Kraken’s existing capabilities and configuration, and design, implement, test and release production software where changes are needed. Build solutions that fit the platform rather than create unnecessary client-specific complexity.
Work agent-first. Use agents as a core part of investigation, development and testing. Give them useful context, direct their work and critically assess the results. You remain accountable for what ships.
Own the outcome beyond deployment. Make sure the solution works in practice, support adoption and verify that it addresses the original problem.
Work across Kraken. Partner with client engineering, delivery and product teams to decide whether a problem is best addressed through existing capabilities, a targeted change or the broader product roadmap. Bring in specialist expertise and balance immediate client needs with the long-term direction of the platform.
Extend the impact. Recognise when a solution can benefit other clients, and help turn successful approaches into reusable capabilities and ways of working.
🧠 What you’ll bring to the party:
Strong software engineering experience. You’ve independently delivered and maintained production software, and can navigate unfamiliar codebases, review changes and make sound technical decisions.
Demonstrated client-facing skills. You’ve worked directly with clients, led discovery or solution discussions, and explained technical choices to both engineering and non-technical audiences.
Practical problem-solving ability. You can take a messy operational problem, investigate what matters and build an effective solution without waiting for a complete specification.
An agent-first approach to building. You can use coding agents and AI-enabled tools effectively while applying your own engineering judgement to their outputs.
Ownership and follow-through. You take responsibility for whether your work solves the problem, not just whether the code is merged.
Comfort with ambiguity and pace. You make progress with incomplete information, test assumptions early and know when to move quickly or investigate further.
A collaborative engineering mindset. You work constructively with existing teams and build solutions others can understand, operate and maintain.
Patience and an ability to explain complex things in a simple way.
The focus of this team
Its focus is significant operational problems where investigation, inventive thinking and hands-on engineering can unlock meaningful improvements. You may work across different workstreams as priorities evolve. Owning the solution does not mean doing everything yourself, but it does mean staying accountable through to a working result.
Bonus points:
We'd be particularly excited if you bring one or more of the following:
Experience in energy, utilities, or billing and switching in regulated markets.
Experience with incident response or on-call for production systems.
A prior forward deployed engineer or customer-facing engineering role.
A track record of building internal tools or integrations that teams adopted.
Evidence of cutting handoffs or rework in a delivery process.
⭐️ Why you'll love it here:
Great medical, dental, and vision insurance options including FSAs.
Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.
401(k) plan with employer match.
Parental leave. Biological, adoptive and foster parents are all eligible.
Pre-tax commuter benefits.
Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.
Equity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.
Modern office or co-working spaces depending on location.
The salary range for this role in NYC ranges on average from $140,000-$220,000 depending on relevant experience, role alignment, and technical/client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
","descriptionPlain":"Help us use technology to make a big green dent in the universe!\n\nKraken https://kraken.tech/ powers some of the most innovative global developments in energy.\n\nWe create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.\n\nIt’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.\n\n🏡 Where you'll fit in:\n\nWork directly with clients. Seek to understand. Be an expert on our platform. Know where to configure vs build to close a gap. Own the build and delivery of the outcome. See it through from end to end.\n\nWe’re building a small team in New York to close the gap between the needs of our clients and delivering their needs.\n\nThis is a hands-on engineering role, not a coordination role. You’ll have the ownership and responsibilities of a software engineer, alongside ownership of a client relationship. You have the ability to work confidently with clients and guide them through unfamiliar territory. That means leading discovery sessions, asking open questions and seeking to understand. You will build a deep platform knowledge in order to make sound technical decisions, build and ship those solutions, triage and fix issues and following through to make sure it delivered the outcome the client needed. You own this from end to end.\n\nExpect a high pace environment, evolving approaches and problems without solutions. We’re looking for people who enjoy ambiguity and making progress in that environment.\n\n\n\n🚀 What you’ll own:\n\n - Build client relationships. You will understand how clients actually work, working directly with operational teams and stakeholders to uncover friction, question assumptions and distinguish symptoms from root causes.\n\n - Lead the client conversation. Build trust, demonstrate ideas early and challenge requests constructively. Help clients adopt Kraken’s capabilities and ways of working, recognising when changing a process is a better answer than building custom software.\n\n - Turn unclear problems into buildable solutions. Investigate workflows, systems and data. Develop options, explain trade-offs and establish a practical path forward.\n\n - Build and ship. Start with Kraken’s existing capabilities and configuration, and design, implement, test and release production software where changes are needed. Build solutions that fit the platform rather than create unnecessary client-specific complexity.\n\n - Work agent-first. Use agents as a core part of investigation, development and testing. Give them useful context, direct their work and critically assess the results. You remain accountable for what ships.\n\n - Own the outcome beyond deployment. Make sure the solution works in practice, support adoption and verify that it addresses the original problem.\n\n - Work across Kraken. Partner with client engineering, delivery and product teams to decide whether a problem is best addressed through existing capabilities, a targeted change or the broader product roadmap. Bring in specialist expertise and balance immediate client needs with the long-term direction of the platform.\n\n - Extend the impact. Recognise when a solution can benefit other clients, and help turn successful approaches into reusable capabilities and ways of working.\n\n\n\n🧠 What you’ll bring to the party:\n\n - Strong software engineering experience. You’ve independently delivered and maintained production software, and can navigate unfamiliar codebases, review changes and make sound technical decisions.\n\n - Demonstrated client-facing skills. You’ve worked directly with clients, led discovery or solution discussions, and explained technical choices to both engineering and non-technical audiences.\n\n - Practical problem-solving ability. You can take a messy operational problem, investigate what matters and build an effective solution without waiting for a complete specification.\n\n - An agent-first approach to building. You can use coding agents and AI-enabled tools effectively while applying your own engineering judgement to their outputs.\n\n - Ownership and follow-through. You take responsibility for whether your work solves the problem, not just whether the code is merged.\n\n - Comfort with ambiguity and pace. You make progress with incomplete information, test assumptions early and know when to move quickly or investigate further.\n\n - A collaborative engineering mindset. You work constructively with existing teams and build solutions others can understand, operate and maintain.\n\n - Patience and an ability to explain complex things in a simple way.\n\nThe focus of this team\n\nIts focus is significant operational problems where investigation, inventive thinking and hands-on engineering can unlock meaningful improvements. You may work across different workstreams as priorities evolve. Owning the solution does not mean doing everything yourself, but it does mean staying accountable through to a working result.\n\nBonus points:\n\nWe'd be particularly excited if you bring one or more of the following:\n\n - Experience in energy, utilities, or billing and switching in regulated markets.\n\n - Experience with incident response or on-call for production systems.\n\n - A prior forward deployed engineer or customer-facing engineering role.\n\n - A track record of building internal tools or integrations that teams adopted.\n\n - Evidence of cutting handoffs or rework in a delivery process.\n\n\n\n⭐️ Why you'll love it here: \n\n - Great medical, dental, and vision insurance options including FSAs.\n\n - Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.\n\n - 401(k) plan with employer match.\n\n - Parental leave. Biological, adoptive and foster parents are all eligible.\n\n - Pre-tax commuter benefits.\n\n - Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.\n\n - Equity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.\n\n - Modern office or co-working spaces depending on location.\n\n - The salary range for this role in NYC ranges on average from $140,000-$220,000 depending on relevant experience, role alignment, and technical/client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context.\n\nAre you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.\n\n*Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms\n\nPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*"}],"apiVersion":"1"}