About Kustomer
Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi.
Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.
In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.
Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year.
Kustomer is hiring a Product Enablement Manager to build and own a net-new function within our CX organization. You'll design and run the programs that help our customers, partners, and community get maximum value from Kustomer — accelerating time-to-value, improving retention, and enabling our partner ecosystem to scale.
This is a high-leverage, senior IC role reporting to the Chief Revenue Officer. You'll operate as a one-person product enablement function, using AI tooling and automation to produce content, manage community, and run analytics at an increasingly accelerated scale. We're looking for someone who's excited about this model and can translate product capabilities into adoption motions across multiple audiences. Key impacts include:
Product Adoption Rates — closing the usage gap across all features, as we continue to ship new capabilities at pace.
Faster Time to Value — empowering partners and customers to move to live deployment with greater speed and independence.
Gross Revenue Retention (GRR) — by optimizing product onboarding, deepening product adoption, and ensuring our customer base derives greater value from everything we ship.
This is a one-person function operating at the scale of a team — leveraging AI tooling and automation across content, analytics, and community management.
Centralizing Customer Onboarding Content. Consolidate onboarding material into a coherent program and own it going forward. Build the in-product education, guides, and adoption motions that get customers to value faster — directly feeding GRR.
Centralizing Partner-Facing Resources. Build an enhanced partner enablement program: certification, configuration playbooks, design templates, and implementation guides that let partners deliver independently and accelerate time to value across our customer base.
Centralizing Community Management. Run Kustomer's customer community as a managed channel — Slack, forums, and the cadences around them — that deflects routine product questions, creates peer-to-peer learning, and feeds adoption and retention.
Driving Product Adoption. Translate Kustomer's product capabilities into adoption motions that close knowledge gaps through targeted content, in-product education, and feature-specific campaigns tied to real usage data.
Partnering with Internal Teams on Product Curriculum. Design and run a structured product curriculum for our internal teams — onboarding, ongoing education as the product evolves, certification on key capabilities, and deep-dives on new releases. Partner closely with our internal Enablement team to make this stick.
Enablement Analytics. Track the metrics that prove the outcomes: GRR lift attributable to enablement programs, feature-level adoption rates, time-to-value benchmarks, partner certification completion, internal team product confidence scores, and content engagement. Report on ROI and iterate.
5+ years in customer enablement, customer education, partner enablement, or a closely related function at a B2B SaaS company
Demonstrated experience building enablement programs from scratch (not only executing within an established function)
Strong product instincts — you can learn a complex platform deeply and translate technical capability into customer-facing value
Fluency with AI tooling for content generation, knowledge management, and workflow automation. You don't just use AI; you've built workflows with it and can describe specific systems, measurable outcomes
Track record working cross-functionally with Product, CS, PS, and Partner teams
Excellent writing and content design skills — you can produce polished, customer-facing material independently
Comfort with analytics and reporting on adoption, engagement, and ROI metrics
Experience managing or growing a customer community is a strong plus
Based in or able to commute to the NYC Metro area for hybrid work
In your first 45 days, you'll have audited the current state of enablement across customer and partner journeys, established a content roadmap, launched the first version of a partner certification program, and stood up community management with measurable engagement metrics.
By your second quarter, we'll see GRR lift attributable to improved onboarding, impact to professional services engagement, and a measurably more active partner ecosystem.
This role is a strategic investment. You're building a function, not maintaining one. You'll have the autonomy to design how it runs, the AI tooling budget to operate at scale, and a direct line to the leaders accountable for the outcomes you'll move.
HIPAA Compliance
All roles at Kustomer may involve handling sensitive personal data.
Benefits
Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.
Diversity & Inclusion at Kustomer
Kustomer is committed to bringing together individuals from different backgrounds and perspectives.
We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
Candidate Privacy Notice
As a job applicant, you have the right to know and understand the categories of personal information we collect about you, and the purposes for which we use such personal information.
Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.
","descriptionPlain":"About Kustomer\n\nKustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi.\n\n\n\nKustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.\n\n\n\nIn 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.\n\n\n\nOur Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year.\n\n\n\n\nABOUT THE ROLE\n\nKustomer is hiring a Product Enablement Manager to build and own a net-new function within our CX organization. You'll design and run the programs that help our customers, partners, and community get maximum value from Kustomer — accelerating time-to-value, improving retention, and enabling our partner ecosystem to scale.\n\nThis is a high-leverage, senior IC role reporting to the Chief Revenue Officer. You'll operate as a one-person product enablement function, using AI tooling and automation to produce content, manage community, and run analytics at an increasingly accelerated scale. We're looking for someone who's excited about this model and can translate product capabilities into adoption motions across multiple audiences. Key impacts include:\n\n - Product Adoption Rates — closing the usage gap across all features, as we continue to ship new capabilities at pace.\n\n - Faster Time to Value — empowering partners and customers to move to live deployment with greater speed and independence.\n\n - Gross Revenue Retention (GRR) — by optimizing product onboarding, deepening product adoption, and ensuring our customer base derives greater value from everything we ship.\n\nThis is a one-person function operating at the scale of a team — leveraging AI tooling and automation across content, analytics, and community management.\n\n\n\n\nWHAT YOU'LL OWN\n\nCentralizing Customer Onboarding Content. Consolidate onboarding material into a coherent program and own it going forward. Build the in-product education, guides, and adoption motions that get customers to value faster — directly feeding GRR.\n\nCentralizing Partner-Facing Resources. Build an enhanced partner enablement program: certification, configuration playbooks, design templates, and implementation guides that let partners deliver independently and accelerate time to value across our customer base.\n\nCentralizing Community Management. Run Kustomer's customer community as a managed channel — Slack, forums, and the cadences around them — that deflects routine product questions, creates peer-to-peer learning, and feeds adoption and retention.\n\nDriving Product Adoption. Translate Kustomer's product capabilities into adoption motions that close knowledge gaps through targeted content, in-product education, and feature-specific campaigns tied to real usage data.\n\nPartnering with Internal Teams on Product Curriculum. Design and run a structured product curriculum for our internal teams — onboarding, ongoing education as the product evolves, certification on key capabilities, and deep-dives on new releases. Partner closely with our internal Enablement team to make this stick.\n\nEnablement Analytics. Track the metrics that prove the outcomes: GRR lift attributable to enablement programs, feature-level adoption rates, time-to-value benchmarks, partner certification completion, internal team product confidence scores, and content engagement. Report on ROI and iterate.\n\n\n\n\n\nYOUR QUALIFICATIONS\n\n - 5+ years in customer enablement, customer education, partner enablement, or a closely related function at a B2B SaaS company\n\n - Demonstrated experience building enablement programs from scratch (not only executing within an established function)\n\n - Strong product instincts — you can learn a complex platform deeply and translate technical capability into customer-facing value\n\n - Fluency with AI tooling for content generation, knowledge management, and workflow automation. You don't just use AI; you've built workflows with it and can describe specific systems, measurable outcomes\n\n - Track record working cross-functionally with Product, CS, PS, and Partner teams\n\n - Excellent writing and content design skills — you can produce polished, customer-facing material independently\n\n - Comfort with analytics and reporting on adoption, engagement, and ROI metrics\n\n - Experience managing or growing a customer community is a strong plus\n\n - Based in or able to commute to the NYC Metro area for hybrid work\n \n \n\n\nWHAT SUCCESS LOOKS LIKE\n\nIn your first 45 days, you'll have audited the current state of enablement across customer and partner journeys, established a content roadmap, launched the first version of a partner certification program, and stood up community management with measurable engagement metrics.\n\nBy your second quarter, we'll see GRR lift attributable to improved onboarding, impact to professional services engagement, and a measurably more active partner ecosystem.\n\n\n\n\nWHY THIS ROLE\n\nThis role is a strategic investment. You're building a function, not maintaining one. You'll have the autonomy to design how it runs, the AI tooling budget to operate at scale, and a direct line to the leaders accountable for the outcomes you'll move.\n\nHIPAA Compliance\n\nAll roles at Kustomer may involve handling sensitive personal data.\n\n\n\nBenefits\n\nKustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.\n\n\n\nDiversity & Inclusion at Kustomer\n\nKustomer is committed to bringing together individuals from different backgrounds and perspectives.\n\nWe strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.\n\nCandidate Privacy Notice https://www.kustomer.com/privacy/candidate-statement/\n\nAs a job applicant, you have the right to know and understand the categories of personal information we collect about you, and the purposes for which we use such personal information.\n\nDisclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.\n\n"},{"id":"53479802-66a8-4397-9ad9-1acefb87694f","title":"Performance Marketing Lead ","department":"Marketing","team":"Revenue Marketing","employmentType":"FullTime","location":"US - New York, NY","secondaryLocations":[],"publishedAt":"2026-06-10T18:24:53.462+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"NY","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/kustomer/53479802-66a8-4397-9ad9-1acefb87694f","applyUrl":"https://jobs.ashbyhq.com/kustomer/53479802-66a8-4397-9ad9-1acefb87694f/application","descriptionHtml":"About Kustomer
Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi.
Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.
In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.
Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year.
About the Role
Kustomer is hiring a Performance Marketing Lead to join our Marketing team. Our Marketing team efficiently drives pipeline growth, accelerating revenue, and building scalable acquisition systems across paid, organic, and product-led channels.
As a Performance Marketing Lead, you will own and scale our paid acquisition engine across channels like Google, LinkedIn, and emerging platforms. You’ll focus on driving measurable pipeline impact while continuously improving efficiency across the funnel.
This role goes beyond traditional campaign management. You’ll leverage AI to accelerate creative production, optimize targeting, and automate campaign execution. You’ll also partner closely with Sales, RevOps, and Content to ensure alignment between acquisition strategy and revenue outcomes. We’re looking for someone who combines an AI-first mindset with a deep understanding of how paid media drives pipeline in B2B SaaS.
You'll be responsible for:
Designing and building scalable acquisition systems across paid, organic, and lifecycle channels
Strategic and repeatable delivery of consistent MQL pipeline
Developing automated workflows for campaign creation, optimization, and reporting using APIs and AI tools
Creating high-velocity experimentation frameworks across ads, landing pages, and funnel conversion points
Leveraging LLMs and AI tools to generate, test, and iterate on ad creatives and messaging at scale
Building and maintaining marketing data pipelines (e.g., connecting CRM, product data, and ad platforms)
Analyzing funnel performance, attribution, and conversion trends
Partnering with RevOps, Sales, and Product to improve lead quality, routing, and conversion rates
Optimizing conversion rates across the website and key funnel steps (visitor → lead → opportunity)
Identifying and testing new acquisition channels, including emerging AI-native platforms
Supporting and enhancing signal-based and intent-driven marketing programs
Your qualifications:
7+ years of experience in performance marketing or demand generation in B2B SaaS
Depth of expertise in traditional and breakthrough demand generation principles and practices, including but not limited to PPC, Outbound, CRO, how to reach the right audience, and campaign measurement and optimization
Experience working with AI-forward products or marketing AI-driven solutions
Proven track record of driving pipeline and revenue (not just leads) from paid channels
Deep understanding of attribution, funnel metrics, and B2B buying journeys
Experience managing agencies and cross-functional stakeholders
Creativity and problem-solving skills – you have the ability to come up with new and innovative ideas for marketing campaigns, as well as solve problems that may arise during the execution of marketing campaigns using new technologies
Strong analytical skills and comfort working with performance data and reporting tools
Familiarity with marketing tech stacks such as HubSpot, Salesforce, Clearbit, Apollo, Navattic, and Asana
Experience experimenting with and using AI tools for campaign optimization, creative generation, and workflow automation
Excellent communication and collaboration skills
Experience in CX and/or AI-native SaaS companies
Experience with CRO and landing page optimization
Familiarity with intent-based or signal-driven marketing
HIPAA Compliance
All roles at Kustomer may involve handling sensitive personal data.
Benefits
Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.
Diversity & Inclusion at Kustomer
Kustomer is committed to bringing together individuals from different backgrounds and perspectives.
We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
Candidate Privacy Notice
As a job applicant, you have the right to know and understand the categories of personal information we collect about you, and the purposes for which we use such personal information.
Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.
","descriptionPlain":"About Kustomer\n\nKustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi.\n\n\n\nKustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.\n\n\n\nIn 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.\n\n\n\nOur Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year.\n\n\n\nAbout the Role\n\nKustomer is hiring a Performance Marketing Lead to join our Marketing team. Our Marketing team efficiently drives pipeline growth, accelerating revenue, and building scalable acquisition systems across paid, organic, and product-led channels.\n\nAs a Performance Marketing Lead, you will own and scale our paid acquisition engine across channels like Google, LinkedIn, and emerging platforms. You’ll focus on driving measurable pipeline impact while continuously improving efficiency across the funnel.\n\nThis role goes beyond traditional campaign management. You’ll leverage AI to accelerate creative production, optimize targeting, and automate campaign execution. You’ll also partner closely with Sales, RevOps, and Content to ensure alignment between acquisition strategy and revenue outcomes. We’re looking for someone who combines an AI-first mindset with a deep understanding of how paid media drives pipeline in B2B SaaS.\n\n\nYou'll be responsible for:\n\n - Designing and building scalable acquisition systems across paid, organic, and lifecycle channels\n\n - Strategic and repeatable delivery of consistent MQL pipeline\n\n - Developing automated workflows for campaign creation, optimization, and reporting using APIs and AI tools\n\n - Creating high-velocity experimentation frameworks across ads, landing pages, and funnel conversion points\n\n - Leveraging LLMs and AI tools to generate, test, and iterate on ad creatives and messaging at scale\n\n - Building and maintaining marketing data pipelines (e.g., connecting CRM, product data, and ad platforms)\n\n - Analyzing funnel performance, attribution, and conversion trends\n\n - Partnering with RevOps, Sales, and Product to improve lead quality, routing, and conversion rates\n\n - Optimizing conversion rates across the website and key funnel steps (visitor → lead → opportunity)\n\n - Identifying and testing new acquisition channels, including emerging AI-native platforms\n\n - Supporting and enhancing signal-based and intent-driven marketing programs\n\n\n\nYour qualifications:\n\n - 7+ years of experience in performance marketing or demand generation in B2B SaaS\n\n - Depth of expertise in traditional and breakthrough demand generation principles and practices, including but not limited to PPC, Outbound, CRO, how to reach the right audience, and campaign measurement and optimization\n\n - Experience working with AI-forward products or marketing AI-driven solutions\n\n - Proven track record of driving pipeline and revenue (not just leads) from paid channels\n\n - Deep understanding of attribution, funnel metrics, and B2B buying journeys\n\n - Experience managing agencies and cross-functional stakeholders\n\n - Creativity and problem-solving skills – you have the ability to come up with new and innovative ideas for marketing campaigns, as well as solve problems that may arise during the execution of marketing campaigns using new technologies\n\n - Strong analytical skills and comfort working with performance data and reporting tools\n\n - Familiarity with marketing tech stacks such as HubSpot, Salesforce, Clearbit, Apollo, Navattic, and Asana\n\n - Experience experimenting with and using AI tools for campaign optimization, creative generation, and workflow automation\n\n - Excellent communication and collaboration skills\n\n - Experience in CX and/or AI-native SaaS companies\n\n - Experience with CRO and landing page optimization\n\n - Familiarity with intent-based or signal-driven marketing\n\nHIPAA Compliance\n\nAll roles at Kustomer may involve handling sensitive personal data.\n\n\n\nBenefits\n\nKustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.\n\n\n\nDiversity & Inclusion at Kustomer\n\nKustomer is committed to bringing together individuals from different backgrounds and perspectives.\n\nWe strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.\n\nCandidate Privacy Notice https://www.kustomer.com/privacy/candidate-statement/\n\nAs a job applicant, you have the right to know and understand the categories of personal information we collect about you, and the purposes for which we use such personal information.\n\nDisclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.\n\n"},{"id":"5f7702a8-ae96-422d-9b4c-c69c5d6f476b","title":"Software Engineer, AI (Senior, Back End)","department":"Engineering","team":"Infrastructure","employmentType":"FullTime","location":"US - New York, NY","secondaryLocations":[],"publishedAt":"2026-04-09T17:39:14.916+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"NY","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/kustomer/5f7702a8-ae96-422d-9b4c-c69c5d6f476b","applyUrl":"https://jobs.ashbyhq.com/kustomer/5f7702a8-ae96-422d-9b4c-c69c5d6f476b/application","descriptionHtml":"About Kustomer
Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi.
Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.
In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.
Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year.
About the Role
If you've ever thought \"We could build much faster with AI\" than this role is for you. You will lead the blueprint for AI driven development across our engineering organization, transforming our tooling so our engineers can ship high quality, reliable code faster than ever before.
Kustomer has taken products like AI Customer Experience (AIC) from ideation to production in 3 months, rolled out AI-powered end to end testing across the company in just 3 weeks, and prototyped what is now Data Explorer in a matter of hours. We move quickly without sacrificing trust or quality; using AI to validate, test, and scale what we build. This team exists to replicate that velocity across all of engineering with this new team.
As the founding engineer on this team where you’ll define what great looks like, set the direction for the organization and build foundational tools that our engineers rely on. You’ll modernize how our engineers create systems, workflows and their tooling to help every engineer move faster and ship better.
You'll be responsible for:
Design, build, and deploy AI agents and automation that accelerate every phase of the SDLC, from code generation and review through testing, deployment, and monitoring, making AI and agentic participants a core part of how software gets built at Kustomer.
Stay at the forefront of AI and automation tooling, rapidly evaluating and incorporating forward thinking solutions to continuously push quality, efficiency, reliability, and development velocity.
Partner with engineers across teams to identify friction, design solutions, and iterate quickly, championing best practices that drive real adoption of AI-powered tools across the engineering organization.
Your qualifications:
Proven experience in a developer experience, developer tooling or platform engineering role
Experience evaluating, implementing and advocating for AI developer tools to solve complex engineering problems
5+ years of full-stack programming background with the ability to design systems end-to-end with high-level programming languages like Go, Python, JavaScript, etc.
Ability to see the big picture across engineering and product to identify systemic inefficiencies
Experience with containers and deployment with ECS and Terraform is a big plus
Degree in Computer Science or a related disciplines
HIPAA Compliance
All roles at Kustomer may involve handling sensitive personal data.
Benefits
Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.
Diversity & Inclusion at Kustomer
Kustomer is committed to bringing together individuals from different backgrounds and perspectives.
We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
Candidate Privacy Notice
As a job applicant, you have the right to know and understand the categories of personal information we collect about you, and the purposes for which we use such personal information.
Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.
","descriptionPlain":"About Kustomer\n\nKustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi.\n\n\n\nKustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.\n\n\n\nIn 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.\n\n\n\nOur Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year.\n\n\n\nAbout the Role\n\nIf you've ever thought \"We could build much faster with AI\" than this role is for you. You will lead the blueprint for AI driven development across our engineering organization, transforming our tooling so our engineers can ship high quality, reliable code faster than ever before.\n\nKustomer has taken products like AI Customer Experience (AIC) https://www.kustomer.com/ai/ from ideation to production in 3 months, rolled out AI-powered end to end testing across the company in just 3 weeks, and prototyped what is now Data Explorer https://www.kustomer.com/data-explorer/# in a matter of hours. We move quickly without sacrificing trust or quality; using AI to validate, test, and scale what we build. This team exists to replicate that velocity across all of engineering with this new team.\n\nAs the founding engineer on this team where you’ll define what great looks like, set the direction for the organization and build foundational tools that our engineers rely on. You’ll modernize how our engineers create systems, workflows and their tooling to help every engineer move faster and ship better.\n\nYou'll be responsible for:\n\n - Design, build, and deploy AI agents and automation that accelerate every phase of the SDLC, from code generation and review through testing, deployment, and monitoring, making AI and agentic participants a core part of how software gets built at Kustomer.\n\n - Stay at the forefront of AI and automation tooling, rapidly evaluating and incorporating forward thinking solutions to continuously push quality, efficiency, reliability, and development velocity.\n\n - Partner with engineers across teams to identify friction, design solutions, and iterate quickly, championing best practices that drive real adoption of AI-powered tools across the engineering organization.\n\n\n\nYour qualifications:\n\n - Proven experience in a developer experience, developer tooling or platform engineering role\n\n - Experience evaluating, implementing and advocating for AI developer tools to solve complex engineering problems\n\n - 5+ years of full-stack programming background with the ability to design systems end-to-end with high-level programming languages like Go, Python, JavaScript, etc.\n\n - Ability to see the big picture across engineering and product to identify systemic inefficiencies\n\n - Experience with containers and deployment with ECS and Terraform is a big plus\n\n - Degree in Computer Science or a related disciplines\n\nHIPAA Compliance\n\nAll roles at Kustomer may involve handling sensitive personal data.\n\n\n\nBenefits\n\nKustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.\n\n\n\nDiversity & Inclusion at Kustomer\n\nKustomer is committed to bringing together individuals from different backgrounds and perspectives.\n\nWe strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.\n\nCandidate Privacy Notice https://www.kustomer.com/privacy/candidate-statement/\n\nAs a job applicant, you have the right to know and understand the categories of personal information we collect about you, and the purposes for which we use such personal information.\n\nDisclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.\n\n"},{"id":"7f9617a9-e401-4517-8766-802dcc4a66e0","title":"Software Engineer, Full Stack (Senior, Staff+)","department":"Engineering","team":"Full Stack","employmentType":"FullTime","location":"US - New York, NY","secondaryLocations":[],"publishedAt":"2026-06-09T16:32:39.315+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"NY","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/kustomer/7f9617a9-e401-4517-8766-802dcc4a66e0","applyUrl":"https://jobs.ashbyhq.com/kustomer/7f9617a9-e401-4517-8766-802dcc4a66e0/application","descriptionHtml":"About Kustomer
Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi.
Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.
In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.
Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year.
About the Role
Kustomer is hiring a Full Stack Software Engineer to join our Engineering team. In this role, you'll work as part of a Pod: a 3–5 person team that picks up a high-priority initiative, ramps quickly, ships end-to-end, and moves on to the next one. You'll be a capable, adaptable engineer who can walk into any part of the codebase, understand it, and make it better. You'll ship new capabilities, improve performance, and contribute to the evolution of our architecture using technologies like Node.js, React, Golang, and AWS, collaborating closely with your squad leader and teammates across engineering, product, and design.
AI is a core part of how we build. You'll use AI tools daily to move faster and raise the bar on what you ship. You'll also help build AI-powered product capabilities that meaningfully improve the customer experience.
We're looking for engineers with strong technical judgment, a high bar for craft, and real curiosity about how systems, product, and AI intersect. You take initiative, thrive in ambiguous problem spaces, and own your work end to end, from design through production. Not because someone's tracking it, but because you genuinely care about what you're building. If you want your work to directly shape the product and the team around you, we'd love to hear from you.
What You’ll Do:
Ship full-stack features end-to-end as a member of a Pod, owning scope from problem definition through production, using technologies like Node.js, React, Golang, MongoDB, ElasticSearch, and AWS
Develop APIs and integrate with external services and databases, ensuring data integrity and security
Build front-end interfaces with a focus on user experience, responsiveness, and accessibility
Design and implement AI-powered features where they enhance end-user experience or improve platform efficiency
Contribute to scope and tradeoff decisions alongside your Pod Lead; own what's in scope, escalate what isn't, and communicate progress proactively
Optimize application performance through caching, efficient algorithms, and database indexing
Write thorough unit and integration tests to ensure quality and reliability
Conduct code reviews, provide constructive feedback, and mentor junior engineers to uphold a high quality bar
Share production support responsibility on a rotating basis, including on-call and bug triage, distributed equitably across the team
Stay current with emerging AI tools, full-stack technologies, and industry trends — and actively propose and champion those that improve team velocity, quality, and development practices
Ramp quickly on unfamiliar parts of the codebase aided by AI tooling, consistent code hygiene, and a deep engineering foundation
Your qualifications:
7+ years of progressive software development experience and a Bachelor's degree in Computer Science, Software Engineering, or a related field
You're comfortable working across frontend and backend. You may have a stronger side, and that's fine. What matters is that you can follow the work wherever it goes and aren't blocked by an unfamiliar layer.
You understand how systems work at depth and have experience with cloud platforms like AWS or similar. Data structures, algorithms, concurrency, distributed systems, API design, database internals; these are tools, not trivia.
You don't need to be the domain expert before contributing. You read READMEs, trace execution, ask sharp questions, and start adding value fast.
You own the outcome, not just the ticket. You raise risks early, communicate progress proactively, and care about what ships, not just what you committed.
You’re able to diagnose and debug complex issues, optimize application performance, and identify areas for improvement.
You have hands-on experience with modern AI developer tools, such as GitHub Copilot, Cursor, or Claude Code, and have built a real working practice around using them as a force multiplier for code comprehension, test scaffolding, documentation, debugging, and ramp.
Your application will stand out if you have:
Familiarity with integrating AI or ML-powered capabilities into web applications, even at a prototype or feature level
Exposure to integrating third-party AI APIs or frameworks (e.g., OpenAI, Anthropic, LangChain, or vector databases like Pinecone)
Interest in exploring how AI can enhance developer workflows and improve product functionality
Github activity showing thoughtful, relevant contributions
HIPAA Compliance
All roles at Kustomer may involve handling sensitive personal data.
Benefits
Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.
Diversity & Inclusion at Kustomer
Kustomer is committed to bringing together individuals from different backgrounds and perspectives.
We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
Candidate Privacy Notice
As a job applicant, you have the right to know and understand the categories of personal information we collect about you, and the purposes for which we use such personal information.
Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.
","descriptionPlain":"About Kustomer\n\nKustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi.\n\n\n\nKustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.\n\n\n\nIn 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.\n\n\n\nOur Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year.\n\n\n\nAbout the Role\n\nKustomer is hiring a Full Stack Software Engineer to join our Engineering team. In this role, you'll work as part of a Pod: a 3–5 person team that picks up a high-priority initiative, ramps quickly, ships end-to-end, and moves on to the next one. You'll be a capable, adaptable engineer who can walk into any part of the codebase, understand it, and make it better. You'll ship new capabilities, improve performance, and contribute to the evolution of our architecture using technologies like Node.js, React, Golang, and AWS, collaborating closely with your squad leader and teammates across engineering, product, and design.\n\nAI is a core part of how we build. You'll use AI tools daily to move faster and raise the bar on what you ship. You'll also help build AI-powered product capabilities that meaningfully improve the customer experience.\n\nWe're looking for engineers with strong technical judgment, a high bar for craft, and real curiosity about how systems, product, and AI intersect. You take initiative, thrive in ambiguous problem spaces, and own your work end to end, from design through production. Not because someone's tracking it, but because you genuinely care about what you're building. If you want your work to directly shape the product and the team around you, we'd love to hear from you.\n\n\n\nWhat You’ll Do:\n\n - Ship full-stack features end-to-end as a member of a Pod, owning scope from problem definition through production, using technologies like Node.js, React, Golang, MongoDB, ElasticSearch, and AWS\n\n - Develop APIs and integrate with external services and databases, ensuring data integrity and security\n\n - Build front-end interfaces with a focus on user experience, responsiveness, and accessibility\n\n - Design and implement AI-powered features where they enhance end-user experience or improve platform efficiency\n\n - Contribute to scope and tradeoff decisions alongside your Pod Lead; own what's in scope, escalate what isn't, and communicate progress proactively\n\n - Optimize application performance through caching, efficient algorithms, and database indexing\n\n - Write thorough unit and integration tests to ensure quality and reliability\n\n - Conduct code reviews, provide constructive feedback, and mentor junior engineers to uphold a high quality bar\n\n - Share production support responsibility on a rotating basis, including on-call and bug triage, distributed equitably across the team\n\n - Stay current with emerging AI tools, full-stack technologies, and industry trends — and actively propose and champion those that improve team velocity, quality, and development practices\n\n - Ramp quickly on unfamiliar parts of the codebase aided by AI tooling, consistent code hygiene, and a deep engineering foundation\n \n \n\nYour qualifications:\n\n - 7+ years of progressive software development experience and a Bachelor's degree in Computer Science, Software Engineering, or a related field\n\n - You're comfortable working across frontend and backend. You may have a stronger side, and that's fine. What matters is that you can follow the work wherever it goes and aren't blocked by an unfamiliar layer.\n\n - You understand how systems work at depth and have experience with cloud platforms like AWS or similar. Data structures, algorithms, concurrency, distributed systems, API design, database internals; these are tools, not trivia.\n\n - You don't need to be the domain expert before contributing. You read READMEs, trace execution, ask sharp questions, and start adding value fast.\n\n - You own the outcome, not just the ticket. You raise risks early, communicate progress proactively, and care about what ships, not just what you committed.\n\n - You’re able to diagnose and debug complex issues, optimize application performance, and identify areas for improvement.\n\n - You have hands-on experience with modern AI developer tools, such as GitHub Copilot, Cursor, or Claude Code, and have built a real working practice around using them as a force multiplier for code comprehension, test scaffolding, documentation, debugging, and ramp.\n\n - Your application will stand out if you have:\n \n - Familiarity with integrating AI or ML-powered capabilities into web applications, even at a prototype or feature level\n \n - Exposure to integrating third-party AI APIs or frameworks (e.g., OpenAI, Anthropic, LangChain, or vector databases like Pinecone)\n \n - Interest in exploring how AI can enhance developer workflows and improve product functionality\n \n - Github activity showing thoughtful, relevant contributions\n\nHIPAA Compliance\n\nAll roles at Kustomer may involve handling sensitive personal data.\n\n\n\nBenefits\n\nKustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.\n\n\n\nDiversity & Inclusion at Kustomer\n\nKustomer is committed to bringing together individuals from different backgrounds and perspectives.\n\nWe strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.\n\nCandidate Privacy Notice https://www.kustomer.com/privacy/candidate-statement/\n\nAs a job applicant, you have the right to know and understand the categories of personal information we collect about you, and the purposes for which we use such personal information.\n\nDisclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.\n\n"},{"id":"a3cf1a70-bc78-4efc-9467-70aa3bf27e07","title":"Software Engineer, AI Automations (Senior)","department":"Engineering","team":"Infrastructure","employmentType":"FullTime","location":"US - New York, NY","secondaryLocations":[],"publishedAt":"2026-03-19T17:04:47.079+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"NY","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/kustomer/a3cf1a70-bc78-4efc-9467-70aa3bf27e07","applyUrl":"https://jobs.ashbyhq.com/kustomer/a3cf1a70-bc78-4efc-9467-70aa3bf27e07/application","descriptionHtml":"About Kustomer
Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi.
Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.
In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.
Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year.
About the Role
You will redefine how our engineers build in the age of AI because this isn’t just a DevEx role; it’s a force multiplier for an entire engineering org.
Kustomer has taken products like AI Customer Experience (AIC) from ideation to production in 3 months, rolled out AI-powered end-to-end testing across the company in just 3 weeks, and prototyped what is now Data Explorer in a matter of hours. We move quickly without sacrificing trust or quality; using AI to validate, test, and scale what we build. This team exists to replicate that velocity across all of engineering with our new AI Automations team.
As the founding engineer on this team where you’ll define what great looks like, set the direction for the organization and build foundational tools that our engineers rely on. You’ll modernize how our engineers create systems, workflows and their tooling to help every engineer move faster and ship better.
You'll be responsible for:
Design, build, and deploy AI agents and automation that accelerate every phase of the SDLC, from code generation and review through testing, deployment, and monitoring, making AI and agentic participants a core part of how software gets built at Kustomer.
Stay at the forefront of AI and automation tooling, rapidly evaluating and incorporating forward thinking solutions to continuously push quality, efficiency, reliability, and development velocity.
Partner with engineers across teams to identify friction, design solutions, and iterate quickly, championing best practices that drive real adoption of AI-powered tools across the engineering organization.
Your qualifications:
Proven experience in a developer experience, developer tooling or platform engineering role
Experience evaluating, implementing and advocating for AI developer tools to solve complex engineering problems
5+ years of full-stack programming background with the ability to design systems end-to-end with high-level programming languages like Go, Python, JavaScript, etc.
Ability to see the big picture across engineering and product to identify systemic inefficiencies
Experience with containers and deployment with ECS and Terraform is a big plus
Degree in Computer Science or a related disciplines
HIPAA Compliance
All roles at Kustomer may involve handling sensitive personal data.
Benefits
Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.
Diversity & Inclusion at Kustomer
Kustomer is committed to bringing together individuals from different backgrounds and perspectives.
We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
Candidate Privacy Notice
As a job applicant, you have the right to know and understand the categories of personal information we collect about you, and the purposes for which we use such personal information.
Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.
","descriptionPlain":"About Kustomer\n\nKustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi.\n\n\n\nKustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.\n\n\n\nIn 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.\n\n\n\nOur Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year.\n\n\n\nAbout the Role\n\nYou will redefine how our engineers build in the age of AI because this isn’t just a DevEx role; it’s a force multiplier for an entire engineering org.\n\nKustomer has taken products like AI Customer Experience (AIC) https://www.kustomer.com/ai/ from ideation to production in 3 months, rolled out AI-powered end-to-end testing across the company in just 3 weeks, and prototyped what is now Data Explorer https://www.kustomer.com/data-explorer/# in a matter of hours. We move quickly without sacrificing trust or quality; using AI to validate, test, and scale what we build. This team exists to replicate that velocity across all of engineering with our new AI Automations team.\n\nAs the founding engineer on this team where you’ll define what great looks like, set the direction for the organization and build foundational tools that our engineers rely on. You’ll modernize how our engineers create systems, workflows and their tooling to help every engineer move faster and ship better.\n\nYou'll be responsible for:\n\n - Design, build, and deploy AI agents and automation that accelerate every phase of the SDLC, from code generation and review through testing, deployment, and monitoring, making AI and agentic participants a core part of how software gets built at Kustomer.\n\n - Stay at the forefront of AI and automation tooling, rapidly evaluating and incorporating forward thinking solutions to continuously push quality, efficiency, reliability, and development velocity.\n\n - Partner with engineers across teams to identify friction, design solutions, and iterate quickly, championing best practices that drive real adoption of AI-powered tools across the engineering organization.\n\n\n\nYour qualifications:\n\n - Proven experience in a developer experience, developer tooling or platform engineering role\n\n - Experience evaluating, implementing and advocating for AI developer tools to solve complex engineering problems\n\n - 5+ years of full-stack programming background with the ability to design systems end-to-end with high-level programming languages like Go, Python, JavaScript, etc.\n\n - Ability to see the big picture across engineering and product to identify systemic inefficiencies\n\n - Experience with containers and deployment with ECS and Terraform is a big plus\n\n - Degree in Computer Science or a related disciplines\n\nHIPAA Compliance\n\nAll roles at Kustomer may involve handling sensitive personal data.\n\n\n\nBenefits\n\nKustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.\n\n\n\nDiversity & Inclusion at Kustomer\n\nKustomer is committed to bringing together individuals from different backgrounds and perspectives.\n\nWe strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.\n\nCandidate Privacy Notice https://www.kustomer.com/privacy/candidate-statement/\n\nAs a job applicant, you have the right to know and understand the categories of personal information we collect about you, and the purposes for which we use such personal information.\n\nDisclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.\n\n"},{"id":"ac139cc8-88b4-4eb8-896e-df9150bce880","title":"Customer Education and Communities Manager","department":"Customer Experience","team":"Customer Experience","employmentType":"FullTime","location":"US - New York, NY","secondaryLocations":[],"publishedAt":"2026-05-27T21:25:27.049+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"NY","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/kustomer/ac139cc8-88b4-4eb8-896e-df9150bce880","applyUrl":"https://jobs.ashbyhq.com/kustomer/ac139cc8-88b4-4eb8-896e-df9150bce880/application","descriptionHtml":"About Kustomer
Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi.
Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.
In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.
Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year.
Kustomer is hiring a Customer Education and Communities Manager to build and own a net-new function within our CX organization. You'll design and run the programs that help our customers, partners, and community get maximum value from Kustomer — accelerating time-to-value, improving retention, and enabling our partner ecosystem to scale.
This is a high-leverage, senior IC role reporting to the Chief Revenue Officer. You'll operate as a one-person product enablement and customer education function, using AI tooling and automation to produce content, manage community, and run analytics at an increasingly accelerated scale. We're looking for someone who's excited about this model and can translate product capabilities into adoption motions across multiple audiences. Key impacts include:
Product Adoption Rates — closing the usage gap across all features, as we continue to ship new capabilities at pace.
Faster Time to Value — empowering partners and customers to move to live deployment with greater speed and independence.
Gross Revenue Retention (GRR) — by optimizing product onboarding, deepening product adoption, and ensuring our customer base derives greater value from everything we ship.
This is a one-person function operating at the scale of a team — leveraging AI tooling and automation across content, analytics, and community management.
Centralizing Customer Onboarding Content. Consolidate onboarding material into a coherent program and own it going forward. Build the in-product education, guides, and adoption motions that get customers to value faster — directly feeding GRR.
Centralizing Partner-Facing Resources. Build an enhanced partner enablement program: certification, configuration playbooks, design templates, and implementation guides that let partners deliver independently and accelerate time to value across our customer base.
Centralizing Community Management. Run Kustomer's customer community as a managed channel — Slack, forums, and the cadences around them — that deflects routine product questions, creates peer-to-peer learning, and feeds adoption and retention.
Driving Product Adoption. Translate Kustomer's product capabilities into adoption motions that close knowledge gaps through targeted content, in-product education, and feature-specific campaigns tied to real usage data.
Partnering with Internal Teams on Product Curriculum. Design and run a structured product curriculum for our internal teams — onboarding, ongoing education as the product evolves, certification on key capabilities, and deep-dives on new releases. Partner closely with our internal Enablement team to make this stick.
Enablement Analytics. Track the metrics that prove the outcomes: GRR lift attributable to enablement programs, feature-level adoption rates, time-to-value benchmarks, partner certification completion, internal team product confidence scores, and content engagement. Report on ROI and iterate.
5+ years in customer enablement, customer education, partner enablement, or a closely related function at a B2B SaaS company
Demonstrated experience building enablement programs from scratch (not only executing within an established function)
Strong product instincts — you can learn a complex platform deeply and translate technical capability into customer-facing value
Fluency with AI tooling for content generation, knowledge management, and workflow automation. You don't just use AI; you've built workflows with it and can describe specific systems, measurable outcomes
Track record working cross-functionally with Product, CS, PS, and Partner teams
Excellent writing and content design skills — you can produce polished, customer-facing material independently
Comfort with analytics and reporting on adoption, engagement, and ROI metrics
Experience managing or growing a customer community is a strong plus
Based in or able to commute to the NYC Metro area for hybrid work
In your first 45 days, you'll have audited the current state of enablement across customer and partner journeys, established a content roadmap, launched the first version of a partner certification program, and stood up community management with measurable engagement metrics.
By your second quarter, we'll see GRR lift attributable to improved onboarding, impact to professional services engagement, and a measurably more active partner ecosystem.
This role is a strategic investment. You're building a function, not maintaining one. You'll have the autonomy to design how it runs, the AI tooling budget to operate at scale, and a direct line to the leaders accountable for the outcomes you'll move.
HIPAA Compliance
All roles at Kustomer may involve handling sensitive personal data.
Benefits
Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.
Diversity & Inclusion at Kustomer
Kustomer is committed to bringing together individuals from different backgrounds and perspectives.
We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
Candidate Privacy Notice
As a job applicant, you have the right to know and understand the categories of personal information we collect about you, and the purposes for which we use such personal information.
Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.
","descriptionPlain":"About Kustomer\n\nKustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi.\n\n\n\nKustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.\n\n\n\nIn 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.\n\n\n\nOur Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year.\n\n\n\n\nABOUT THE ROLE\n\nKustomer is hiring a Customer Education and Communities Manager to build and own a net-new function within our CX organization. You'll design and run the programs that help our customers, partners, and community get maximum value from Kustomer — accelerating time-to-value, improving retention, and enabling our partner ecosystem to scale.\n\nThis is a high-leverage, senior IC role reporting to the Chief Revenue Officer. You'll operate as a one-person product enablement and customer education function, using AI tooling and automation to produce content, manage community, and run analytics at an increasingly accelerated scale. We're looking for someone who's excited about this model and can translate product capabilities into adoption motions across multiple audiences. Key impacts include:\n\n - Product Adoption Rates — closing the usage gap across all features, as we continue to ship new capabilities at pace.\n\n - Faster Time to Value — empowering partners and customers to move to live deployment with greater speed and independence.\n\n - Gross Revenue Retention (GRR) — by optimizing product onboarding, deepening product adoption, and ensuring our customer base derives greater value from everything we ship.\n\nThis is a one-person function operating at the scale of a team — leveraging AI tooling and automation across content, analytics, and community management.\n\n \n\n\nWHAT YOU'LL OWN\n\nCentralizing Customer Onboarding Content. Consolidate onboarding material into a coherent program and own it going forward. Build the in-product education, guides, and adoption motions that get customers to value faster — directly feeding GRR.\n\nCentralizing Partner-Facing Resources. Build an enhanced partner enablement program: certification, configuration playbooks, design templates, and implementation guides that let partners deliver independently and accelerate time to value across our customer base.\n\nCentralizing Community Management. Run Kustomer's customer community as a managed channel — Slack, forums, and the cadences around them — that deflects routine product questions, creates peer-to-peer learning, and feeds adoption and retention.\n\nDriving Product Adoption. Translate Kustomer's product capabilities into adoption motions that close knowledge gaps through targeted content, in-product education, and feature-specific campaigns tied to real usage data.\n\nPartnering with Internal Teams on Product Curriculum. Design and run a structured product curriculum for our internal teams — onboarding, ongoing education as the product evolves, certification on key capabilities, and deep-dives on new releases. Partner closely with our internal Enablement team to make this stick.\n\nEnablement Analytics. Track the metrics that prove the outcomes: GRR lift attributable to enablement programs, feature-level adoption rates, time-to-value benchmarks, partner certification completion, internal team product confidence scores, and content engagement. Report on ROI and iterate.\n\n\n\n\n\nYOUR QUALIFICATIONS\n\n - 5+ years in customer enablement, customer education, partner enablement, or a closely related function at a B2B SaaS company\n\n - Demonstrated experience building enablement programs from scratch (not only executing within an established function)\n\n - Strong product instincts — you can learn a complex platform deeply and translate technical capability into customer-facing value\n\n - Fluency with AI tooling for content generation, knowledge management, and workflow automation. You don't just use AI; you've built workflows with it and can describe specific systems, measurable outcomes\n\n - Track record working cross-functionally with Product, CS, PS, and Partner teams\n\n - Excellent writing and content design skills — you can produce polished, customer-facing material independently\n\n - Comfort with analytics and reporting on adoption, engagement, and ROI metrics\n\n - Experience managing or growing a customer community is a strong plus\n\n - Based in or able to commute to the NYC Metro area for hybrid work\n \n \n\n\nWHAT SUCCESS LOOKS LIKE\n\nIn your first 45 days, you'll have audited the current state of enablement across customer and partner journeys, established a content roadmap, launched the first version of a partner certification program, and stood up community management with measurable engagement metrics.\n\nBy your second quarter, we'll see GRR lift attributable to improved onboarding, impact to professional services engagement, and a measurably more active partner ecosystem.\n\n \n\n\nWHY THIS ROLE\n\nThis role is a strategic investment. You're building a function, not maintaining one. You'll have the autonomy to design how it runs, the AI tooling budget to operate at scale, and a direct line to the leaders accountable for the outcomes you'll move.\n\nHIPAA Compliance\n\nAll roles at Kustomer may involve handling sensitive personal data.\n\n\n\nBenefits\n\nKustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.\n\n\n\nDiversity & Inclusion at Kustomer\n\nKustomer is committed to bringing together individuals from different backgrounds and perspectives.\n\nWe strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.\n\nCandidate Privacy Notice https://www.kustomer.com/privacy/candidate-statement/\n\nAs a job applicant, you have the right to know and understand the categories of personal information we collect about you, and the purposes for which we use such personal information.\n\nDisclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.\n\n"},{"id":"e95799f5-b336-49f5-9394-075356a803a1","title":"Software Engineer, AI DevX (Senior)","department":"Engineering","team":"Infrastructure","employmentType":"FullTime","location":"US - New York, NY","secondaryLocations":[],"publishedAt":"2026-02-10T15:43:15.235+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"NY","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/kustomer/e95799f5-b336-49f5-9394-075356a803a1","applyUrl":"https://jobs.ashbyhq.com/kustomer/e95799f5-b336-49f5-9394-075356a803a1/application","descriptionHtml":"About Kustomer
Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi.
Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.
In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.
Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year.
About the Role
You will redefine how our engineers build in the age of AI because this isn’t just a DevEx role; it’s a force multiplier for an entire engineering org.
Kustomer has taken products like AI Customer Experience (AIC) from ideation to production in 3 months, rolled out AI-powered end-to-end testing across the company in just 3 weeks, and prototyped what is now Data Explorer in a matter of hours. We move quickly without sacrificing trust or quality; using AI to validate, test, and scale what we build. This team exists to replicate that velocity across all of engineering with our new AI DevX team.
As the founding engineer on this team where you’ll define what great looks like, set the direction for the organization and build foundational tools that our engineers rely on. You’ll modernize how our engineers create systems, workflows and their tooling to help every engineer move faster and ship better.
You'll be responsible for:
Design, build, and deploy AI agents and automation that accelerate every phase of the SDLC, from code generation and review through testing, deployment, and monitoring, making AI and agentic participants a core part of how software gets built at Kustomer.
Stay at the forefront of AI and automation tooling, rapidly evaluating and incorporating forward thinking solutions to continuously push quality, efficiency, reliability, and development velocity.
Partner with engineers across teams to identify friction, design solutions, and iterate quickly, championing best practices that drive real adoption of AI-powered tools across the engineering organization.
Your qualifications:
Proven experience in a developer experience, developer tooling or platform engineering role
Experience evaluating, implementing and advocating for AI developer tools to solve complex engineering problems
5+ years of full-stack programming background with the ability to design systems end-to-end with high-level programming languages like Go, Python, JavaScript, etc.
Ability to see the big picture across engineering and product to identify systemic inefficiencies
Experience with containers and deployment with ECS and Terraform is a big plus
Degree in Computer Science or a related disciplines
HIPAA Compliance
All roles at Kustomer may involve handling sensitive personal data.
Benefits
Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.
Diversity & Inclusion at Kustomer
Kustomer is committed to bringing together individuals from different backgrounds and perspectives.
We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
Candidate Privacy Notice
As a job applicant, you have the right to know and understand the categories of personal information we collect about you, and the purposes for which we use such personal information.
Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.
","descriptionPlain":"About Kustomer\n\nKustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi.\n\n\n\nKustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.\n\n\n\nIn 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.\n\n\n\nOur Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year.\n\n\n\nAbout the Role\n\nYou will redefine how our engineers build in the age of AI because this isn’t just a DevEx role; it’s a force multiplier for an entire engineering org.\n\nKustomer has taken products like AI Customer Experience (AIC) https://www.kustomer.com/ai/ from ideation to production in 3 months, rolled out AI-powered end-to-end testing across the company in just 3 weeks, and prototyped what is now Data Explorer https://www.kustomer.com/data-explorer/# in a matter of hours. We move quickly without sacrificing trust or quality; using AI to validate, test, and scale what we build. This team exists to replicate that velocity across all of engineering with our new AI DevX team.\n\nAs the founding engineer on this team where you’ll define what great looks like, set the direction for the organization and build foundational tools that our engineers rely on. You’ll modernize how our engineers create systems, workflows and their tooling to help every engineer move faster and ship better.\n\nYou'll be responsible for:\n\n - Design, build, and deploy AI agents and automation that accelerate every phase of the SDLC, from code generation and review through testing, deployment, and monitoring, making AI and agentic participants a core part of how software gets built at Kustomer.\n\n - Stay at the forefront of AI and automation tooling, rapidly evaluating and incorporating forward thinking solutions to continuously push quality, efficiency, reliability, and development velocity.\n\n - Partner with engineers across teams to identify friction, design solutions, and iterate quickly, championing best practices that drive real adoption of AI-powered tools across the engineering organization.\n\n\n\nYour qualifications:\n\n - Proven experience in a developer experience, developer tooling or platform engineering role\n\n - Experience evaluating, implementing and advocating for AI developer tools to solve complex engineering problems\n\n - 5+ years of full-stack programming background with the ability to design systems end-to-end with high-level programming languages like Go, Python, JavaScript, etc.\n\n - Ability to see the big picture across engineering and product to identify systemic inefficiencies\n\n - Experience with containers and deployment with ECS and Terraform is a big plus\n\n - Degree in Computer Science or a related disciplines\n\nHIPAA Compliance\n\nAll roles at Kustomer may involve handling sensitive personal data.\n\n\n\nBenefits\n\nKustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.\n\n\n\nDiversity & Inclusion at Kustomer\n\nKustomer is committed to bringing together individuals from different backgrounds and perspectives.\n\nWe strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.\n\nCandidate Privacy Notice https://www.kustomer.com/privacy/candidate-statement/\n\nAs a job applicant, you have the right to know and understand the categories of personal information we collect about you, and the purposes for which we use such personal information.\n\nDisclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.\n\n"}],"apiVersion":"1"}