About Kustomer
Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi.
Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.
In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.
Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year.
About the Role
Kustomer is building the future of AI-native customer service, and we need a Creative Director who can make that story undeniable.
This is a player/coach role. You'll own the visual identity of Kustomer's brand across every channel, manage a small in-house team, and still roll up your sleeves to produce IC-level design work. Storytelling isn't something you do; it's how you think.
This role is for you if you see brand coherence as a business outcome, not a style preference. You're energized by cross-functional collaboration with teams like product, sales, and marketing, and you bring a sharp creative point of view that doesn't get lost in committee. You stay ahead of what's next, and you're already thinking about how AI tools are reshaping the creative process.
You'll be responsible for:
Define and protect Kustomer's visual identity across all customer touchpoints — digital, print, events, and in-product
Build scalable design systems that deliver consistent, high-quality brand expression across campaigns and channels
Propose creative concepts and strategies, then guide them from brief to ship
Articulate creative vision clearly to executive leadership and incorporate feedback without losing the thread
Own the full range of creative output, including web graphics, landing pages, and blog visuals; social, display, and print advertising; email graphics, event signage, and promotional materials; slide templates for sales kick-offs, town halls, and internal events; and collateral including ebooks, white papers, and infographics
Oversee print production, managing vendor relationships end to end
Partner with marketing, sales, and customer success leaders to deliver against ambitious, measurable goals
Collaborate with product to identify brand expression opportunities that expand Kustomer's reach
Leverage AI tools and emerging design technologies to accelerate creative output and raise the quality bar
Build and sustain a culture of creative excellence
Own creative asset management systems and content organization
Mentor and manage freelance and agency resources as needed
Your qualifications:
10+ years of creative direction, grounded in strong art direction and design fundamentals
At least 3 years driving brand initiatives in an in-house environment with measurable business outcomes
Experience designing across both B2C and Enterprise SaaS contexts
Fluency in figma and Adobe Creative Suite (Photoshop, Illustrator, InDesign) or equivalent
Proven ability to design compelling presentations in Google Slides
A portfolio with case studies that demonstrate design craft, systems thinking, and leadership
Comfort working with AI-assisted design tools and a genuine curiosity about where the space is headed
Strong business acumen — you balance brand vision against real constraints without losing either
The ability to hold a strong creative point of view while staying genuinely open to collaboration
Experience bringing clarity to ambiguous projects and scaling creative processes in fast-moving environments
Startup experience preferred
HIPAA Compliance
All roles at Kustomer may involve handling sensitive personal data.
Benefits
Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.
Diversity & Inclusion at Kustomer
Kustomer is committed to bringing together individuals from different backgrounds and perspectives.
We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.
","descriptionPlain":"About Kustomer\n\nKustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi.\n\nKustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.\n\nIn 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.\n\nOur Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year.\n\nAbout the Role\n\nKustomer is building the future of AI-native customer service, and we need a Creative Director who can make that story undeniable.\n\nThis is a player/coach role. You'll own the visual identity of Kustomer's brand across every channel, manage a small in-house team, and still roll up your sleeves to produce IC-level design work. Storytelling isn't something you do; it's how you think.\n\nThis role is for you if you see brand coherence as a business outcome, not a style preference. You're energized by cross-functional collaboration with teams like product, sales, and marketing, and you bring a sharp creative point of view that doesn't get lost in committee. You stay ahead of what's next, and you're already thinking about how AI tools are reshaping the creative process.\n\nYou'll be responsible for:\n\n - Define and protect Kustomer's visual identity across all customer touchpoints — digital, print, events, and in-product\n\n - Build scalable design systems that deliver consistent, high-quality brand expression across campaigns and channels\n\n - Propose creative concepts and strategies, then guide them from brief to ship\n\n - Articulate creative vision clearly to executive leadership and incorporate feedback without losing the thread\n\n - Own the full range of creative output, including web graphics, landing pages, and blog visuals; social, display, and print advertising; email graphics, event signage, and promotional materials; slide templates for sales kick-offs, town halls, and internal events; and collateral including ebooks, white papers, and infographics\n\n - Oversee print production, managing vendor relationships end to end\n\n - Partner with marketing, sales, and customer success leaders to deliver against ambitious, measurable goals\n\n - Collaborate with product to identify brand expression opportunities that expand Kustomer's reach\n\n - Leverage AI tools and emerging design technologies to accelerate creative output and raise the quality bar\n\n - Build and sustain a culture of creative excellence\n\n - Own creative asset management systems and content organization\n\n - Mentor and manage freelance and agency resources as needed\n\nYour qualifications:\n\n - 10+ years of creative direction, grounded in strong art direction and design fundamentals\n\n - At least 3 years driving brand initiatives in an in-house environment with measurable business outcomes\n\n - Experience designing across both B2C and Enterprise SaaS contexts\n\n - Fluency in figma and Adobe Creative Suite (Photoshop, Illustrator, InDesign) or equivalent\n\n - Proven ability to design compelling presentations in Google Slides\n\n - A portfolio with case studies that demonstrate design craft, systems thinking, and leadership\n\n - Comfort working with AI-assisted design tools and a genuine curiosity about where the space is headed\n\n - Strong business acumen — you balance brand vision against real constraints without losing either\n\n - The ability to hold a strong creative point of view while staying genuinely open to collaboration\n\n - Experience bringing clarity to ambiguous projects and scaling creative processes in fast-moving environments\n\n - Startup experience preferred\n\nHIPAA Compliance\n\nAll roles at Kustomer may involve handling sensitive personal data.\n\nBenefits\n\nKustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.\n\nDiversity & Inclusion at Kustomer\n\nKustomer is committed to bringing together individuals from different backgrounds and perspectives.\n\nWe strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.\n\nDisclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances."},{"id":"7f9617a9-e401-4517-8766-802dcc4a66e0","title":"Software Engineer, Full Stack (Senior, Staff+)","department":"Engineering","team":"Full Stack","employmentType":"FullTime","location":"US - New York, NY","secondaryLocations":[],"publishedAt":"2026-02-04T20:00:15.190+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"NY","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/kustomer/7f9617a9-e401-4517-8766-802dcc4a66e0","applyUrl":"https://jobs.ashbyhq.com/kustomer/7f9617a9-e401-4517-8766-802dcc4a66e0/application","descriptionHtml":"About Kustomer
Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi.
Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.
In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.
Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year.
About the Role
Kustomer is hiring a Full Stack Software Engineer to join our Engineering team. In this role, you'll work as part of a Pod: a 3–5 person team that picks up a high-priority initiative, ramps quickly, ships end-to-end, and moves on to the next one. You'll be a capable, adaptable engineer who can walk into any part of the codebase, understand it, and make it better. You'll ship new capabilities, improve performance, and contribute to the evolution of our architecture using technologies like Node.js, React, Golang, and AWS, collaborating closely with your squad leader and teammates across engineering, product, and design.
AI is a core part of how we build. You'll use AI tools daily to move faster and raise the bar on what you ship. You'll also help build AI-powered product capabilities that meaningfully improve the customer experience.
We're looking for engineers with strong technical judgment, a high bar for craft, and real curiosity about how systems, product, and AI intersect. You take initiative, thrive in ambiguous problem spaces, and own your work end to end, from design through production. Not because someone's tracking it, but because you genuinely care about what you're building. If you want your work to directly shape the product and the team around you, we'd love to hear from you.
What You’ll Do:
Ship full-stack features end-to-end as a member of a Pod, owning scope from problem definition through production, using technologies like Node.js, React, Golang, MongoDB, ElasticSearch, and AWS
Develop APIs and integrate with external services and databases, ensuring data integrity and security
Build front-end interfaces with a focus on user experience, responsiveness, and accessibility
Design and implement AI-powered features where they enhance end-user experience or improve platform efficiency
Contribute to scope and tradeoff decisions alongside your Pod Lead; own what's in scope, escalate what isn't, and communicate progress proactively
Optimize application performance through caching, efficient algorithms, and database indexing
Write thorough unit and integration tests to ensure quality and reliability
Conduct code reviews, provide constructive feedback, and mentor junior engineers to uphold a high quality bar
Share production support responsibility on a rotating basis, including on-call and bug triage, distributed equitably across the team
Stay current with emerging AI tools, full-stack technologies, and industry trends — and actively propose and champion those that improve team velocity, quality, and development practices
Ramp quickly on unfamiliar parts of the codebase aided by AI tooling, consistent code hygiene, and a deep engineering foundation
Your qualifications:
7+ years of progressive software development experience and a Bachelor's degree in Computer Science, Software Engineering, or a related field
You're comfortable working across frontend and backend. You may have a stronger side, and that's fine. What matters is that you can follow the work wherever it goes and aren't blocked by an unfamiliar layer.
You understand how systems work at depth and have experience with cloud platforms like AWS or similar. Data structures, algorithms, concurrency, distributed systems, API design, database internals; these are tools, not trivia.
You don't need to be the domain expert before contributing. You read READMEs, trace execution, ask sharp questions, and start adding value fast.
You own the outcome, not just the ticket. You raise risks early, communicate progress proactively, and care about what ships, not just what you committed.
You’re able to diagnose and debug complex issues, optimize application performance, and identify areas for improvement.
You have hands-on experience with modern AI developer tools, such as GitHub Copilot, Cursor, or Claude Code, and have built a real working practice around using them as a force multiplier for code comprehension, test scaffolding, documentation, debugging, and ramp.
Your application will stand out if you have:
Familiarity with integrating AI or ML-powered capabilities into web applications, even at a prototype or feature level
Exposure to integrating third-party AI APIs or frameworks (e.g., OpenAI, Anthropic, LangChain, or vector databases like Pinecone)
Interest in exploring how AI can enhance developer workflows and improve product functionality
Github activity showing thoughtful, relevant contributions
HIPAA Compliance
All roles at Kustomer may involve handling sensitive personal data.
Benefits
Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.
Diversity & Inclusion at Kustomer
Kustomer is committed to bringing together individuals from different backgrounds and perspectives.
We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.
","descriptionPlain":"About Kustomer\n\nKustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi.\n\nKustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.\n\nIn 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.\n\nOur Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year.\n\nAbout the Role\n\nKustomer is hiring a Full Stack Software Engineer to join our Engineering team. In this role, you'll work as part of a Pod: a 3–5 person team that picks up a high-priority initiative, ramps quickly, ships end-to-end, and moves on to the next one. You'll be a capable, adaptable engineer who can walk into any part of the codebase, understand it, and make it better. You'll ship new capabilities, improve performance, and contribute to the evolution of our architecture using technologies like Node.js, React, Golang, and AWS, collaborating closely with your squad leader and teammates across engineering, product, and design.\n\nAI is a core part of how we build. You'll use AI tools daily to move faster and raise the bar on what you ship. You'll also help build AI-powered product capabilities that meaningfully improve the customer experience.\n\nWe're looking for engineers with strong technical judgment, a high bar for craft, and real curiosity about how systems, product, and AI intersect. You take initiative, thrive in ambiguous problem spaces, and own your work end to end, from design through production. Not because someone's tracking it, but because you genuinely care about what you're building. If you want your work to directly shape the product and the team around you, we'd love to hear from you.\n\nWhat You’ll Do:\n\n - Ship full-stack features end-to-end as a member of a Pod, owning scope from problem definition through production, using technologies like Node.js, React, Golang, MongoDB, ElasticSearch, and AWS\n\n - Develop APIs and integrate with external services and databases, ensuring data integrity and security\n\n - Build front-end interfaces with a focus on user experience, responsiveness, and accessibility\n\n - Design and implement AI-powered features where they enhance end-user experience or improve platform efficiency\n\n - Contribute to scope and tradeoff decisions alongside your Pod Lead; own what's in scope, escalate what isn't, and communicate progress proactively\n\n - Optimize application performance through caching, efficient algorithms, and database indexing\n\n - Write thorough unit and integration tests to ensure quality and reliability\n\n - Conduct code reviews, provide constructive feedback, and mentor junior engineers to uphold a high quality bar\n\n - Share production support responsibility on a rotating basis, including on-call and bug triage, distributed equitably across the team\n\n - Stay current with emerging AI tools, full-stack technologies, and industry trends — and actively propose and champion those that improve team velocity, quality, and development practices\n\n - Ramp quickly on unfamiliar parts of the codebase aided by AI tooling, consistent code hygiene, and a deep engineering foundation\n\nYour qualifications:\n\n - 7+ years of progressive software development experience and a Bachelor's degree in Computer Science, Software Engineering, or a related field\n\n - You're comfortable working across frontend and backend. You may have a stronger side, and that's fine. What matters is that you can follow the work wherever it goes and aren't blocked by an unfamiliar layer.\n\n - You understand how systems work at depth and have experience with cloud platforms like AWS or similar. Data structures, algorithms, concurrency, distributed systems, API design, database internals; these are tools, not trivia.\n\n - You don't need to be the domain expert before contributing. You read READMEs, trace execution, ask sharp questions, and start adding value fast.\n\n - You own the outcome, not just the ticket. You raise risks early, communicate progress proactively, and care about what ships, not just what you committed.\n\n - You’re able to diagnose and debug complex issues, optimize application performance, and identify areas for improvement.\n\n - You have hands-on experience with modern AI developer tools, such as GitHub Copilot, Cursor, or Claude Code, and have built a real working practice around using them as a force multiplier for code comprehension, test scaffolding, documentation, debugging, and ramp.\n\n - Your application will stand out if you have:\n \n - Familiarity with integrating AI or ML-powered capabilities into web applications, even at a prototype or feature level\n \n - Exposure to integrating third-party AI APIs or frameworks (e.g., OpenAI, Anthropic, LangChain, or vector databases like Pinecone)\n \n - Interest in exploring how AI can enhance developer workflows and improve product functionality\n \n - Github activity showing thoughtful, relevant contributions\n\nHIPAA Compliance\n\nAll roles at Kustomer may involve handling sensitive personal data.\n\nBenefits\n\nKustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.\n\nDiversity & Inclusion at Kustomer\n\nKustomer is committed to bringing together individuals from different backgrounds and perspectives.\n\nWe strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.\n\nDisclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances."},{"id":"b9b95354-4427-4a3c-ae28-586d638b8769","title":"Enterprise Account Executive, West","department":"Sales","team":"Enterprise Sales","employmentType":"FullTime","location":"US - Remote","secondaryLocations":[],"publishedAt":"2026-04-06T13:59:21.559+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"NY","addressCountry":"USA","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/kustomer/b9b95354-4427-4a3c-ae28-586d638b8769","applyUrl":"https://jobs.ashbyhq.com/kustomer/b9b95354-4427-4a3c-ae28-586d638b8769/application","descriptionHtml":"About Kustomer
Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi.
Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.
In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.
Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year.
About the Role
Are you passionate about closing large enterprise deals? We’re looking for a proven Account Executive to be a key member of our Enterprise Sales (West) team and grow Kustomer exponentially. You’ll partner with a BDR, Partner Manager, and your marketing colleagues to build a book of business within your territory, while maintaining the relationships you have already nurtured over the years. As an Enterprise AE you’ll play a key role in driving Kustomer’s sales initiatives while participating in webinars and virtual industry events. This role is remote and based in the US. Please apply for this posting if you are comfortable regularly covering Pacific and Mountain Time Zones (US).
You'll be responsible for:
Working with the sales leadership team to define and execute on quarterly/annual sales goals
Consistently meet sales quotas and drive the sales process forward for the business
Driving acquisition of new clients through the full sales life cycle for Kustomer
Successfully deliver our value proposition, product demonstration and core values
Represent Kustomer as an industry thought leader in the market
Maintaining an understanding of the competitive market space to effectively position Kustomer
Attending industry events and growing Kustomer’s presence within the market
Coordinating closely with our customer experience team to ensure seamless onboarding for clients
Your qualifications:
5+ years of quota ($1M +) carrying sales experience
Sold to Enterprise accounts with complex sales cycles
AI forward mindset; experience selling AI features and utilizing AI tooling to improve processes
Proven track record of consistently exceeding sales quotas
Experience working at early stage growth Startups
Experience selling to the CX side of the house (bonus)
Sold a SaaS CRM solution in the past (bonus)
Availability for work in the Pacific and/or Mountain Time Zone
HIPAA Compliance
All roles at Kustomer may involve handling sensitive personal data.
Benefits
Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.
Diversity & Inclusion at Kustomer
Kustomer is committed to bringing together individuals from different backgrounds and perspectives.
We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.
","descriptionPlain":"About Kustomer\n\nKustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi.\n\nKustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.\n\nIn 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.\n\nOur Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year.\n\nAbout the Role\n\nAre you passionate about closing large enterprise deals? We’re looking for a proven Account Executive to be a key member of our Enterprise Sales (West) team and grow Kustomer exponentially. You’ll partner with a BDR, Partner Manager, and your marketing colleagues to build a book of business within your territory, while maintaining the relationships you have already nurtured over the years. As an Enterprise AE you’ll play a key role in driving Kustomer’s sales initiatives while participating in webinars and virtual industry events. This role is remote and based in the US. Please apply for this posting if you are comfortable regularly covering Pacific and Mountain Time Zones (US).\n\nYou'll be responsible for:\n\n - Working with the sales leadership team to define and execute on quarterly/annual sales goals\n\n - Consistently meet sales quotas and drive the sales process forward for the business\n\n - Driving acquisition of new clients through the full sales life cycle for Kustomer\n\n - Successfully deliver our value proposition, product demonstration and core values\n\n - Represent Kustomer as an industry thought leader in the market\n\n - Maintaining an understanding of the competitive market space to effectively position Kustomer\n\n - Attending industry events and growing Kustomer’s presence within the market\n\n - Coordinating closely with our customer experience team to ensure seamless onboarding for clients\n\nYour qualifications:\n\n - 5+ years of quota ($1M +) carrying sales experience \n\n - Sold to Enterprise accounts with complex sales cycles\n\n - AI forward mindset; experience selling AI features and utilizing AI tooling to improve processes\n\n - Proven track record of consistently exceeding sales quotas\n\n - Experience working at early stage growth Startups \n\n - Experience selling to the CX side of the house (bonus)\n\n - Sold a SaaS CRM solution in the past (bonus)\n\n - Availability for work in the Pacific and/or Mountain Time Zone\n\nHIPAA Compliance\n\nAll roles at Kustomer may involve handling sensitive personal data.\n\nBenefits\n\nKustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.\n\nDiversity & Inclusion at Kustomer\n\nKustomer is committed to bringing together individuals from different backgrounds and perspectives.\n\nWe strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.\n\nDisclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances."},{"id":"e95799f5-b336-49f5-9394-075356a803a1","title":"Software Engineer, AI DevX (Senior)","department":"Engineering","team":"Infrastructure","employmentType":"FullTime","location":"US - New York, NY","secondaryLocations":[],"publishedAt":"2026-02-10T15:43:15.235+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"NY","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/kustomer/e95799f5-b336-49f5-9394-075356a803a1","applyUrl":"https://jobs.ashbyhq.com/kustomer/e95799f5-b336-49f5-9394-075356a803a1/application","descriptionHtml":"About Kustomer
Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi.
Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.
In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.
Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year.
About the Role
You will redefine how our engineers build in the age of AI because this isn’t just a DevEx role; it’s a force multiplier for an entire engineering org.
Kustomer has taken products like AI Customer Experience (AIC) from ideation to production in 3 months, rolled out AI-powered end-to-end testing across the company in just 3 weeks, and prototyped what is now Data Explorer in a matter of hours. We move quickly without sacrificing trust or quality; using AI to validate, test, and scale what we build. This team exists to replicate that velocity across all of engineering with our new AI DevX team.
As the founding engineer on this team where you’ll define what great looks like, set the direction for the organization and build foundational tools that our engineers rely on. You’ll modernize how our engineers create systems, workflows and their tooling to help every engineer move faster and ship better.
You'll be responsible for:
Design, build, and deploy AI agents and automation that accelerate every phase of the SDLC, from code generation and review through testing, deployment, and monitoring, making AI and agentic participants a core part of how software gets built at Kustomer.
Stay at the forefront of AI and automation tooling, rapidly evaluating and incorporating forward thinking solutions to continuously push quality, efficiency, reliability, and development velocity.
Partner with engineers across teams to identify friction, design solutions, and iterate quickly, championing best practices that drive real adoption of AI-powered tools across the engineering organization.
Your qualifications:
Proven experience in a developer experience, developer tooling or platform engineering role
Experience evaluating, implementing and advocating for AI developer tools to solve complex engineering problems
5+ years of full-stack programming background with the ability to design systems end-to-end with high-level programming languages like Go, Python, JavaScript, etc.
Ability to see the big picture across engineering and product to identify systemic inefficiencies
Experience with containers and deployment with ECS and Terraform is a big plus
Degree in Computer Science or a related disciplines
HIPAA Compliance
All roles at Kustomer may involve handling sensitive personal data.
Benefits
Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.
Diversity & Inclusion at Kustomer
Kustomer is committed to bringing together individuals from different backgrounds and perspectives.
We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.
","descriptionPlain":"About Kustomer\n\nKustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi.\n\nKustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.\n\nIn 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.\n\nOur Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year.\n\nAbout the Role\n\nYou will redefine how our engineers build in the age of AI because this isn’t just a DevEx role; it’s a force multiplier for an entire engineering org.\n\nKustomer has taken products like AI Customer Experience (AIC) https://www.kustomer.com/ai/ from ideation to production in 3 months, rolled out AI-powered end-to-end testing across the company in just 3 weeks, and prototyped what is now Data Explorer https://www.kustomer.com/data-explorer/# in a matter of hours. We move quickly without sacrificing trust or quality; using AI to validate, test, and scale what we build. This team exists to replicate that velocity across all of engineering with our new AI DevX team.\n\nAs the founding engineer on this team where you’ll define what great looks like, set the direction for the organization and build foundational tools that our engineers rely on. You’ll modernize how our engineers create systems, workflows and their tooling to help every engineer move faster and ship better.\n\nYou'll be responsible for:\n\n - Design, build, and deploy AI agents and automation that accelerate every phase of the SDLC, from code generation and review through testing, deployment, and monitoring, making AI and agentic participants a core part of how software gets built at Kustomer.\n\n - Stay at the forefront of AI and automation tooling, rapidly evaluating and incorporating forward thinking solutions to continuously push quality, efficiency, reliability, and development velocity.\n\n - Partner with engineers across teams to identify friction, design solutions, and iterate quickly, championing best practices that drive real adoption of AI-powered tools across the engineering organization.\n\nYour qualifications:\n\n - Proven experience in a developer experience, developer tooling or platform engineering role\n\n - Experience evaluating, implementing and advocating for AI developer tools to solve complex engineering problems\n\n - 5+ years of full-stack programming background with the ability to design systems end-to-end with high-level programming languages like Go, Python, JavaScript, etc.\n\n - Ability to see the big picture across engineering and product to identify systemic inefficiencies\n\n - Experience with containers and deployment with ECS and Terraform is a big plus\n\n - Degree in Computer Science or a related disciplines\n\nHIPAA Compliance\n\nAll roles at Kustomer may involve handling sensitive personal data.\n\nBenefits\n\nKustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.\n\nDiversity & Inclusion at Kustomer\n\nKustomer is committed to bringing together individuals from different backgrounds and perspectives.\n\nWe strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.\n\nDisclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances."},{"id":"a3cf1a70-bc78-4efc-9467-70aa3bf27e07","title":"Software Engineer, AI Automations (Senior)","department":"Engineering","team":"Infrastructure","employmentType":"FullTime","location":"US - New York, NY","secondaryLocations":[],"publishedAt":"2026-03-19T17:04:47.079+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"NY","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/kustomer/a3cf1a70-bc78-4efc-9467-70aa3bf27e07","applyUrl":"https://jobs.ashbyhq.com/kustomer/a3cf1a70-bc78-4efc-9467-70aa3bf27e07/application","descriptionHtml":"About Kustomer
Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi.
Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.
In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.
Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year.
About the Role
You will redefine how our engineers build in the age of AI because this isn’t just a DevEx role; it’s a force multiplier for an entire engineering org.
Kustomer has taken products like AI Customer Experience (AIC) from ideation to production in 3 months, rolled out AI-powered end-to-end testing across the company in just 3 weeks, and prototyped what is now Data Explorer in a matter of hours. We move quickly without sacrificing trust or quality; using AI to validate, test, and scale what we build. This team exists to replicate that velocity across all of engineering with our new AI Automations team.
As the founding engineer on this team where you’ll define what great looks like, set the direction for the organization and build foundational tools that our engineers rely on. You’ll modernize how our engineers create systems, workflows and their tooling to help every engineer move faster and ship better.
You'll be responsible for:
Design, build, and deploy AI agents and automation that accelerate every phase of the SDLC, from code generation and review through testing, deployment, and monitoring, making AI and agentic participants a core part of how software gets built at Kustomer.
Stay at the forefront of AI and automation tooling, rapidly evaluating and incorporating forward thinking solutions to continuously push quality, efficiency, reliability, and development velocity.
Partner with engineers across teams to identify friction, design solutions, and iterate quickly, championing best practices that drive real adoption of AI-powered tools across the engineering organization.
Your qualifications:
Proven experience in a developer experience, developer tooling or platform engineering role
Experience evaluating, implementing and advocating for AI developer tools to solve complex engineering problems
5+ years of full-stack programming background with the ability to design systems end-to-end with high-level programming languages like Go, Python, JavaScript, etc.
Ability to see the big picture across engineering and product to identify systemic inefficiencies
Experience with containers and deployment with ECS and Terraform is a big plus
Degree in Computer Science or a related disciplines
HIPAA Compliance
All roles at Kustomer may involve handling sensitive personal data.
Benefits
Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.
Diversity & Inclusion at Kustomer
Kustomer is committed to bringing together individuals from different backgrounds and perspectives.
We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.
","descriptionPlain":"About Kustomer\n\nKustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi.\n\nKustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.\n\nIn 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.\n\nOur Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year.\n\nAbout the Role\n\nYou will redefine how our engineers build in the age of AI because this isn’t just a DevEx role; it’s a force multiplier for an entire engineering org.\n\nKustomer has taken products like AI Customer Experience (AIC) https://www.kustomer.com/ai/ from ideation to production in 3 months, rolled out AI-powered end-to-end testing across the company in just 3 weeks, and prototyped what is now Data Explorer https://www.kustomer.com/data-explorer/# in a matter of hours. We move quickly without sacrificing trust or quality; using AI to validate, test, and scale what we build. This team exists to replicate that velocity across all of engineering with our new AI Automations team.\n\nAs the founding engineer on this team where you’ll define what great looks like, set the direction for the organization and build foundational tools that our engineers rely on. You’ll modernize how our engineers create systems, workflows and their tooling to help every engineer move faster and ship better.\n\nYou'll be responsible for:\n\n - Design, build, and deploy AI agents and automation that accelerate every phase of the SDLC, from code generation and review through testing, deployment, and monitoring, making AI and agentic participants a core part of how software gets built at Kustomer.\n\n - Stay at the forefront of AI and automation tooling, rapidly evaluating and incorporating forward thinking solutions to continuously push quality, efficiency, reliability, and development velocity.\n\n - Partner with engineers across teams to identify friction, design solutions, and iterate quickly, championing best practices that drive real adoption of AI-powered tools across the engineering organization.\n\nYour qualifications:\n\n - Proven experience in a developer experience, developer tooling or platform engineering role\n\n - Experience evaluating, implementing and advocating for AI developer tools to solve complex engineering problems\n\n - 5+ years of full-stack programming background with the ability to design systems end-to-end with high-level programming languages like Go, Python, JavaScript, etc.\n\n - Ability to see the big picture across engineering and product to identify systemic inefficiencies\n\n - Experience with containers and deployment with ECS and Terraform is a big plus\n\n - Degree in Computer Science or a related disciplines\n\nHIPAA Compliance\n\nAll roles at Kustomer may involve handling sensitive personal data.\n\nBenefits\n\nKustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.\n\nDiversity & Inclusion at Kustomer\n\nKustomer is committed to bringing together individuals from different backgrounds and perspectives.\n\nWe strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.\n\nDisclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances."},{"id":"5f7702a8-ae96-422d-9b4c-c69c5d6f476b","title":"Software Engineer, AI (Senior, Back End)","department":"Engineering","team":"Infrastructure","employmentType":"FullTime","location":"US - New York, NY","secondaryLocations":[],"publishedAt":"2026-04-09T17:39:14.916+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"NY","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/kustomer/5f7702a8-ae96-422d-9b4c-c69c5d6f476b","applyUrl":"https://jobs.ashbyhq.com/kustomer/5f7702a8-ae96-422d-9b4c-c69c5d6f476b/application","descriptionHtml":"About Kustomer
Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi.
Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.
In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.
Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year.
About the Role
If you've ever thought \"We could build much faster with AI\" than this role is for you. You will lead the blueprint for AI driven development across our engineering organization, transforming our tooling so our engineers can ship high quality, reliable code faster than ever before.
Kustomer has taken products like AI Customer Experience (AIC) from ideation to production in 3 months, rolled out AI-powered end to end testing across the company in just 3 weeks, and prototyped what is now Data Explorer in a matter of hours. We move quickly without sacrificing trust or quality; using AI to validate, test, and scale what we build. This team exists to replicate that velocity across all of engineering with this new team.
As the founding engineer on this team where you’ll define what great looks like, set the direction for the organization and build foundational tools that our engineers rely on. You’ll modernize how our engineers create systems, workflows and their tooling to help every engineer move faster and ship better.
You'll be responsible for:
Design, build, and deploy AI agents and automation that accelerate every phase of the SDLC, from code generation and review through testing, deployment, and monitoring, making AI and agentic participants a core part of how software gets built at Kustomer.
Stay at the forefront of AI and automation tooling, rapidly evaluating and incorporating forward thinking solutions to continuously push quality, efficiency, reliability, and development velocity.
Partner with engineers across teams to identify friction, design solutions, and iterate quickly, championing best practices that drive real adoption of AI-powered tools across the engineering organization.
Your qualifications:
Proven experience in a developer experience, developer tooling or platform engineering role
Experience evaluating, implementing and advocating for AI developer tools to solve complex engineering problems
5+ years of full-stack programming background with the ability to design systems end-to-end with high-level programming languages like Go, Python, JavaScript, etc.
Ability to see the big picture across engineering and product to identify systemic inefficiencies
Experience with containers and deployment with ECS and Terraform is a big plus
Degree in Computer Science or a related disciplines
HIPAA Compliance
All roles at Kustomer may involve handling sensitive personal data.
Benefits
Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.
Diversity & Inclusion at Kustomer
Kustomer is committed to bringing together individuals from different backgrounds and perspectives.
We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.
","descriptionPlain":"About Kustomer\n\nKustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi.\n\nKustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.\n\nIn 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.\n\nOur Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year.\n\nAbout the Role\n\nIf you've ever thought \"We could build much faster with AI\" than this role is for you. You will lead the blueprint for AI driven development across our engineering organization, transforming our tooling so our engineers can ship high quality, reliable code faster than ever before.\n\nKustomer has taken products like AI Customer Experience (AIC) https://www.kustomer.com/ai/ from ideation to production in 3 months, rolled out AI-powered end to end testing across the company in just 3 weeks, and prototyped what is now Data Explorer https://www.kustomer.com/data-explorer/# in a matter of hours. We move quickly without sacrificing trust or quality; using AI to validate, test, and scale what we build. This team exists to replicate that velocity across all of engineering with this new team.\n\nAs the founding engineer on this team where you’ll define what great looks like, set the direction for the organization and build foundational tools that our engineers rely on. You’ll modernize how our engineers create systems, workflows and their tooling to help every engineer move faster and ship better.\n\nYou'll be responsible for:\n\n - Design, build, and deploy AI agents and automation that accelerate every phase of the SDLC, from code generation and review through testing, deployment, and monitoring, making AI and agentic participants a core part of how software gets built at Kustomer.\n\n - Stay at the forefront of AI and automation tooling, rapidly evaluating and incorporating forward thinking solutions to continuously push quality, efficiency, reliability, and development velocity.\n\n - Partner with engineers across teams to identify friction, design solutions, and iterate quickly, championing best practices that drive real adoption of AI-powered tools across the engineering organization.\n\nYour qualifications:\n\n - Proven experience in a developer experience, developer tooling or platform engineering role\n\n - Experience evaluating, implementing and advocating for AI developer tools to solve complex engineering problems\n\n - 5+ years of full-stack programming background with the ability to design systems end-to-end with high-level programming languages like Go, Python, JavaScript, etc.\n\n - Ability to see the big picture across engineering and product to identify systemic inefficiencies\n\n - Experience with containers and deployment with ECS and Terraform is a big plus\n\n - Degree in Computer Science or a related disciplines\n\nHIPAA Compliance\n\nAll roles at Kustomer may involve handling sensitive personal data.\n\nBenefits\n\nKustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.\n\nDiversity & Inclusion at Kustomer\n\nKustomer is committed to bringing together individuals from different backgrounds and perspectives.\n\nWe strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.\n\nDisclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances."},{"id":"3450d415-dd1b-4658-a193-616efd3d6dd9","title":"Product Enablement Manager","department":"Customer Experience","team":"Customer Experience","employmentType":"FullTime","location":"US - New York, NY","secondaryLocations":[],"publishedAt":"2026-04-30T19:22:11.621+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"NY","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/kustomer/3450d415-dd1b-4658-a193-616efd3d6dd9","applyUrl":"https://jobs.ashbyhq.com/kustomer/3450d415-dd1b-4658-a193-616efd3d6dd9/application","descriptionHtml":"About Kustomer
Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi.
Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.
In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.
Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year.
Kustomer is hiring a Product Enablement Manager to build and own a net-new function within our CX organization. You'll design and run the programs that help our customers, partners, and community get maximum value from Kustomer — accelerating time-to-value, improving retention, and enabling our partner ecosystem to scale.
This is a high-leverage, senior IC role reporting to the Chief Revenue Officer. You'll operate as a one-person product enablement function, using AI tooling and automation to produce content, manage community, and run analytics at an increasingly accelerated scale. We're looking for someone who's excited about this model and can translate product capabilities into adoption motions across multiple audiences. Key impacts include:
Product Adoption Rates — closing the usage gap across all features, as we continue to ship new capabilities at pace.
Faster Time to Value — empowering partners and customers to move to live deployment with greater speed and independence.
Gross Revenue Retention (GRR) — by optimizing product onboarding, deepening product adoption, and ensuring our customer base derives greater value from everything we ship.
This is a one-person function operating at the scale of a team — leveraging AI tooling and automation across content, analytics, and community management.
Centralizing Customer Onboarding Content. Consolidate onboarding material into a coherent program and own it going forward. Build the in-product education, guides, and adoption motions that get customers to value faster — directly feeding GRR.
Centralizing Partner-Facing Resources. Build an enhanced partner enablement program: certification, configuration playbooks, design templates, and implementation guides that let partners deliver independently and accelerate time to value across our customer base.
Centralizing Community Management. Run Kustomer's customer community as a managed channel — Slack, forums, and the cadences around them — that deflects routine product questions, creates peer-to-peer learning, and feeds adoption and retention.
Driving Product Adoption. Translate Kustomer's product capabilities into adoption motions that close knowledge gaps through targeted content, in-product education, and feature-specific campaigns tied to real usage data.
Partnering with Internal Teams on Product Curriculum. Design and run a structured product curriculum for our internal teams — onboarding, ongoing education as the product evolves, certification on key capabilities, and deep-dives on new releases. Partner closely with our internal Enablement team to make this stick.
Enablement Analytics. Track the metrics that prove the outcomes: GRR lift attributable to enablement programs, feature-level adoption rates, time-to-value benchmarks, partner certification completion, internal team product confidence scores, and content engagement. Report on ROI and iterate.
5+ years in customer enablement, customer education, partner enablement, or a closely related function at a B2B SaaS company
Demonstrated experience building enablement programs from scratch (not only executing within an established function)
Strong product instincts — you can learn a complex platform deeply and translate technical capability into customer-facing value
Fluency with AI tooling for content generation, knowledge management, and workflow automation. You don't just use AI; you've built workflows with it and can describe specific systems, measurable outcomes
Track record working cross-functionally with Product, CS, PS, and Partner teams
Excellent writing and content design skills — you can produce polished, customer-facing material independently
Comfort with analytics and reporting on adoption, engagement, and ROI metrics
Experience managing or growing a customer community is a strong plus
Based in or able to commute to the NYC Metro area for hybrid work
In your first 90 days, you'll have audited the current state of enablement across customer and partner journeys, established a content roadmap, launched the first version of a partner certification program, and stood up community management with measurable engagement metrics.
By month 6, we'll see GRR lift attributable to improved onboarding, impact to professional services engagement, and a measurably more active partner ecosystem.
This role is a strategic investment. You're building a function, not maintaining one. You'll have the autonomy to design how it runs, the AI tooling budget to operate at scale, and a direct line to the leaders accountable for the outcomes you'll move.
HIPAA Compliance
All roles at Kustomer may involve handling sensitive personal data.
Benefits
Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.
Diversity & Inclusion at Kustomer
Kustomer is committed to bringing together individuals from different backgrounds and perspectives.
We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.
","descriptionPlain":"About Kustomer\n\nKustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi.\n\nKustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.\n\nIn 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.\n\nOur Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year.\n\n\nABOUT THE ROLE\n\nKustomer is hiring a Product Enablement Manager to build and own a net-new function within our CX organization. You'll design and run the programs that help our customers, partners, and community get maximum value from Kustomer — accelerating time-to-value, improving retention, and enabling our partner ecosystem to scale.\n\nThis is a high-leverage, senior IC role reporting to the Chief Revenue Officer. You'll operate as a one-person product enablement function, using AI tooling and automation to produce content, manage community, and run analytics at an increasingly accelerated scale. We're looking for someone who's excited about this model and can translate product capabilities into adoption motions across multiple audiences. Key impacts include:\n\n - Product Adoption Rates — closing the usage gap across all features, as we continue to ship new capabilities at pace.\n\n - Faster Time to Value — empowering partners and customers to move to live deployment with greater speed and independence.\n\n - Gross Revenue Retention (GRR) — by optimizing product onboarding, deepening product adoption, and ensuring our customer base derives greater value from everything we ship.\n\nThis is a one-person function operating at the scale of a team — leveraging AI tooling and automation across content, analytics, and community management.\n\n\nWHAT YOU'LL OWN\n\nCentralizing Customer Onboarding Content. Consolidate onboarding material into a coherent program and own it going forward. Build the in-product education, guides, and adoption motions that get customers to value faster — directly feeding GRR.\n\nCentralizing Partner-Facing Resources. Build an enhanced partner enablement program: certification, configuration playbooks, design templates, and implementation guides that let partners deliver independently and accelerate time to value across our customer base.\n\nCentralizing Community Management. Run Kustomer's customer community as a managed channel — Slack, forums, and the cadences around them — that deflects routine product questions, creates peer-to-peer learning, and feeds adoption and retention.\n\nDriving Product Adoption. Translate Kustomer's product capabilities into adoption motions that close knowledge gaps through targeted content, in-product education, and feature-specific campaigns tied to real usage data.\n\nPartnering with Internal Teams on Product Curriculum. Design and run a structured product curriculum for our internal teams — onboarding, ongoing education as the product evolves, certification on key capabilities, and deep-dives on new releases. Partner closely with our internal Enablement team to make this stick.\n\nEnablement Analytics. Track the metrics that prove the outcomes: GRR lift attributable to enablement programs, feature-level adoption rates, time-to-value benchmarks, partner certification completion, internal team product confidence scores, and content engagement. Report on ROI and iterate.\n\n\n\n\n\nYOUR QUALIFICATIONS\n\n - 5+ years in customer enablement, customer education, partner enablement, or a closely related function at a B2B SaaS company\n\n - Demonstrated experience building enablement programs from scratch (not only executing within an established function)\n\n - Strong product instincts — you can learn a complex platform deeply and translate technical capability into customer-facing value\n\n - Fluency with AI tooling for content generation, knowledge management, and workflow automation. You don't just use AI; you've built workflows with it and can describe specific systems, measurable outcomes\n\n - Track record working cross-functionally with Product, CS, PS, and Partner teams\n\n - Excellent writing and content design skills — you can produce polished, customer-facing material independently\n\n - Comfort with analytics and reporting on adoption, engagement, and ROI metrics\n\n - Experience managing or growing a customer community is a strong plus\n\n - Based in or able to commute to the NYC Metro area for hybrid work\n\n\nWHAT SUCCESS LOOKS LIKE\n\nIn your first 90 days, you'll have audited the current state of enablement across customer and partner journeys, established a content roadmap, launched the first version of a partner certification program, and stood up community management with measurable engagement metrics.\n\nBy month 6, we'll see GRR lift attributable to improved onboarding, impact to professional services engagement, and a measurably more active partner ecosystem.\n\n\nWHY THIS ROLE\n\nThis role is a strategic investment. You're building a function, not maintaining one. You'll have the autonomy to design how it runs, the AI tooling budget to operate at scale, and a direct line to the leaders accountable for the outcomes you'll move.\n\nHIPAA Compliance\n\nAll roles at Kustomer may involve handling sensitive personal data.\n\nBenefits\n\nKustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.\n\nDiversity & Inclusion at Kustomer\n\nKustomer is committed to bringing together individuals from different backgrounds and perspectives.\n\nWe strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.\n\nDisclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances."},{"id":"3529bd5f-ddcf-41fb-b4a5-e877628db054","title":"Customer Success Manager (Strategic)","department":"Customer Experience","team":"Customer Success","employmentType":"FullTime","location":"US - New York, NY","secondaryLocations":[],"publishedAt":"2026-05-04T15:58:25.987+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"NY","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/kustomer/3529bd5f-ddcf-41fb-b4a5-e877628db054","applyUrl":"https://jobs.ashbyhq.com/kustomer/3529bd5f-ddcf-41fb-b4a5-e877628db054/application","descriptionHtml":"About Kustomer
Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi.
Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.
In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.
Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year.
About the Role
Kustomer is hiring a Strategic Customer Success Manager to join our Customer Success team. The Customer Success team is responsible for owning the post-sale customer relationship, ensuring every client achieves real, measurable value from the Kustomer platform.
At Kustomer, we take our clients' experiences seriously, and that starts with the team built to champion them. As a CSM, you'll be the connective tissue between our customers and everything Kustomer has to offer: from our AI-powered automation and intelligent workflows to the insights that help support teams operate smarter and faster. You won't just be managing accounts – you'll be helping some of the world's most customer-obsessed brands transform how they interact with their customers.
From the moment our Implementations team onboards a client, you'll take the lead, deepening the relationship, accelerating product adoption, and ensuring customers are unlocking the full power of our AI-native platform. You'll own renewals, expansions in partnership with our Sales team and everything in between, and your impact will be felt directly in the outcomes our customers achieve.
You'll be responsible for:
Managing the end-to-end customer relationship post-sale from collaborating with the Implementation team on onboarding, to aligning with our executive team, conducting business reviews, driving product expansions, and owning renewal negotiations
Driving product adoption so customers see real, tangible value, including call shadowing with end users to understand how they work, identifying opportunities where AI and automation can reduce effort and improve outcomes, and educating customers on best practices
Understanding each customer's KPIs and business goals, and partnering with them to achieve those outcomes using Kustomer's products and AI capabilities
Influencing the future of the Kustomer platform by funneling customer feedback to the Product organization while proactively helping customers understand how we’re working towards solutions that exceed their expectations
Acting as the internal voice of the customer, quarterbacking any required communication with other team members, championing your own customers’ needs, and managing escalations with urgency and care
Partnering with Technical Account Managers to help customers implement new products and features, including AI-powered capabilities that drive efficiency and personalization
Expanding our list of referenceable customers and building the kind of relationships that lead to genuine advocacy
Traveling approximately 25% of the time to build deep, high-impact customer relationships in person
Your qualifications:
Bachelor's degree or equivalent professional experience
7+ years of Customer Success or Account Management with a technical SaaS product
Solid industry and/or technical domain knowledge in two or more of the following: SaaS, CRM, CX/Support Software, or APIs
Experience owning a book of business, including negotiating customer renewals and driving expansion revenue
Effective communication and interpersonal skills, with the ability to inspire both clients and teammates
Highly organized, with strong project management instincts – formal PM experience is a plus
A natural ability to build rapport quickly with individuals and teams, and to spot opportunities to make processes easier
Experience advocating for customer needs internally and driving cross-functional teams to solutions
Creative problem-solving skills and the ability to thrive in ambiguous situations
Comfort using data to identify patterns and inform recommendations for product or process improvements
Deep empathy for the people you work with; you identify with their challenges, and your drive to help them succeed is evident in every interaction
Compensation
Base salary range: $120,000–$165,000
Eligible for commission - on-target earnings (OTE) range from $138,000 - $189,750
Final compensation will be determined based on skills, experience, and level
HIPAA Compliance
All roles at Kustomer may involve handling sensitive personal data.
Benefits
Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.
Diversity & Inclusion at Kustomer
Kustomer is committed to bringing together individuals from different backgrounds and perspectives.
We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.
","descriptionPlain":"About Kustomer\n\nKustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi.\n\nKustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.\n\nIn 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.\n\nOur Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year.\n\nAbout the Role\n\nKustomer is hiring a Strategic Customer Success Manager to join our Customer Success team. The Customer Success team is responsible for owning the post-sale customer relationship, ensuring every client achieves real, measurable value from the Kustomer platform.\n\nAt Kustomer, we take our clients' experiences seriously, and that starts with the team built to champion them. As a CSM, you'll be the connective tissue between our customers and everything Kustomer has to offer: from our AI-powered automation and intelligent workflows to the insights that help support teams operate smarter and faster. You won't just be managing accounts – you'll be helping some of the world's most customer-obsessed brands transform how they interact with their customers.\n\nFrom the moment our Implementations team onboards a client, you'll take the lead, deepening the relationship, accelerating product adoption, and ensuring customers are unlocking the full power of our AI-native platform. You'll own renewals, expansions in partnership with our Sales team and everything in between, and your impact will be felt directly in the outcomes our customers achieve.\n\n\nYou'll be responsible for:\n\n - Managing the end-to-end customer relationship post-sale from collaborating with the Implementation team on onboarding, to aligning with our executive team, conducting business reviews, driving product expansions, and owning renewal negotiations\n\n - Driving product adoption so customers see real, tangible value, including call shadowing with end users to understand how they work, identifying opportunities where AI and automation can reduce effort and improve outcomes, and educating customers on best practices\n\n - Understanding each customer's KPIs and business goals, and partnering with them to achieve those outcomes using Kustomer's products and AI capabilities\n\n - Influencing the future of the Kustomer platform by funneling customer feedback to the Product organization while proactively helping customers understand how we’re working towards solutions that exceed their expectations\n\n - Acting as the internal voice of the customer, quarterbacking any required communication with other team members, championing your own customers’ needs, and managing escalations with urgency and care\n\n - Partnering with Technical Account Managers to help customers implement new products and features, including AI-powered capabilities that drive efficiency and personalization\n\n - Expanding our list of referenceable customers and building the kind of relationships that lead to genuine advocacy\n\n - Traveling approximately 25% of the time to build deep, high-impact customer relationships in person\n\nYour qualifications:\n\n - Bachelor's degree or equivalent professional experience\n\n - 7+ years of Customer Success or Account Management with a technical SaaS product\n\n - Solid industry and/or technical domain knowledge in two or more of the following: SaaS, CRM, CX/Support Software, or APIs\n\n - Experience owning a book of business, including negotiating customer renewals and driving expansion revenue\n\n - Effective communication and interpersonal skills, with the ability to inspire both clients and teammates\n\n - Highly organized, with strong project management instincts – formal PM experience is a plus\n\n - A natural ability to build rapport quickly with individuals and teams, and to spot opportunities to make processes easier\n\n - Experience advocating for customer needs internally and driving cross-functional teams to solutions\n\n - Creative problem-solving skills and the ability to thrive in ambiguous situations\n\n - Comfort using data to identify patterns and inform recommendations for product or process improvements\n\n - Deep empathy for the people you work with; you identify with their challenges, and your drive to help them succeed is evident in every interaction\n\nCompensation\n\n - Base salary range: $120,000–$165,000\n\n - Eligible for commission - on-target earnings (OTE) range from $138,000 - $189,750\n\n - Final compensation will be determined based on skills, experience, and level\n\nHIPAA Compliance\n\nAll roles at Kustomer may involve handling sensitive personal data.\n\nBenefits\n\nKustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.\n\nDiversity & Inclusion at Kustomer\n\nKustomer is committed to bringing together individuals from different backgrounds and perspectives.\n\nWe strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.\n\nDisclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances."},{"id":"53479802-66a8-4397-9ad9-1acefb87694f","title":"Performance Marketing Strategist ","department":"Marketing","team":"Revenue Marketing","employmentType":"FullTime","location":"US - New York, NY","secondaryLocations":[],"publishedAt":"2026-05-06T15:39:34.203+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"NY","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/kustomer/53479802-66a8-4397-9ad9-1acefb87694f","applyUrl":"https://jobs.ashbyhq.com/kustomer/53479802-66a8-4397-9ad9-1acefb87694f/application","descriptionHtml":"About Kustomer
Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi.
Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.
In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.
Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year.
About the Role
Kustomer is hiring a Performance Marketing Strategist to join our Marketing team. Our Marketing team efficiently drives pipeline growth, accelerating revenue, and building scalable acquisition systems across paid, organic, and product-led channels.
As a Performance Marketing Strategist, you will own and scale our paid acquisition engine across channels like Google, LinkedIn, and emerging platforms. You’ll focus on driving measurable pipeline impact while continuously improving efficiency across the funnel.
This role goes beyond traditional campaign management. You’ll leverage AI to accelerate creative production, optimize targeting, and automate campaign execution. You’ll also partner closely with Sales, RevOps, and Content to ensure alignment between acquisition strategy and revenue outcomes.
We’re looking for someone who combines an AI-first mindset with a deep understanding of how paid media drives pipeline in B2B SaaS.
You'll be responsible for:
Designing and building scalable acquisition systems across paid, organic, and lifecycle channels
Strategic and repeatable delivery of consistent MQL pipeline
Developing automated workflows for campaign creation, optimization, and reporting using APIs and AI tools
Creating high-velocity experimentation frameworks across ads, landing pages, and funnel conversion points
Leveraging LLMs and AI tools to generate, test, and iterate on ad creatives and messaging at scale
Building and maintaining marketing data pipelines (e.g., connecting CRM, product data, and ad platforms)
Analyzing funnel performance, attribution, and conversion trends
Partnering with RevOps, Sales, and Product to improve lead quality, routing, and conversion rates
Optimizing conversion rates across the website and key funnel steps (visitor → lead → opportunity)
Identifying and testing new acquisition channels, including emerging AI-native platforms
Supporting and enhancing signal-based and intent-driven marketing programs
Your qualifications:
7+ years of experience in performance marketing or demand generation in B2B SaaS
Depth of expertise in traditional and breakthrough demand generation principles and practices, including but not limited to PPC, Outbound, Email, CRO, SEO, how to reach the right audience, and campaign measurement and optimization
Experience working with AI-forward products or marketing AI-driven solutions
Proven track record of driving pipeline and revenue (not just leads) from paid channels
Deep understanding of attribution, funnel metrics, and B2B buying journeys
Experience managing agencies and cross-functional stakeholders
Creativity and problem-solving skills – you have the ability to come up with new and innovative ideas for marketing campaigns, as well as solve problems that may arise during the execution of marketing campaigns using new technologies
Strong analytical skills and comfort working with performance data and reporting tools
Familiarity with marketing tech stacks such as HubSpot, Salesforce, Clearbit, Apollo, Navattic, and Asana
Experience experimenting with and using AI tools for campaign optimization, creative generation, and workflow automation
Excellent communication and collaboration skills
Experience in CX and/or AI-native SaaS companies
Experience with CRO and landing page optimization
Familiarity with intent-based or signal-driven marketing
HIPAA Compliance
All roles at Kustomer may involve handling sensitive personal data.
Benefits
Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.
Diversity & Inclusion at Kustomer
Kustomer is committed to bringing together individuals from different backgrounds and perspectives.
We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.
","descriptionPlain":"About Kustomer\n\nKustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi.\n\nKustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.\n\nIn 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.\n\nOur Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year.\n\nAbout the Role\n\nKustomer is hiring a Performance Marketing Strategist to join our Marketing team. Our Marketing team efficiently drives pipeline growth, accelerating revenue, and building scalable acquisition systems across paid, organic, and product-led channels.\n\nAs a Performance Marketing Strategist, you will own and scale our paid acquisition engine across channels like Google, LinkedIn, and emerging platforms. You’ll focus on driving measurable pipeline impact while continuously improving efficiency across the funnel.\n\nThis role goes beyond traditional campaign management. You’ll leverage AI to accelerate creative production, optimize targeting, and automate campaign execution. You’ll also partner closely with Sales, RevOps, and Content to ensure alignment between acquisition strategy and revenue outcomes.\n\nWe’re looking for someone who combines an AI-first mindset with a deep understanding of how paid media drives pipeline in B2B SaaS.\n\n\nYou'll be responsible for:\n\n - Designing and building scalable acquisition systems across paid, organic, and lifecycle channels\n\n - Strategic and repeatable delivery of consistent MQL pipeline\n\n - Developing automated workflows for campaign creation, optimization, and reporting using APIs and AI tools\n\n - Creating high-velocity experimentation frameworks across ads, landing pages, and funnel conversion points\n\n - Leveraging LLMs and AI tools to generate, test, and iterate on ad creatives and messaging at scale\n\n - Building and maintaining marketing data pipelines (e.g., connecting CRM, product data, and ad platforms)\n\n - Analyzing funnel performance, attribution, and conversion trends\n\n - Partnering with RevOps, Sales, and Product to improve lead quality, routing, and conversion rates\n\n - Optimizing conversion rates across the website and key funnel steps (visitor → lead → opportunity)\n\n - Identifying and testing new acquisition channels, including emerging AI-native platforms\n\n - Supporting and enhancing signal-based and intent-driven marketing programs\n\nYour qualifications:\n\n - 7+ years of experience in performance marketing or demand generation in B2B SaaS\n\n - Depth of expertise in traditional and breakthrough demand generation principles and practices, including but not limited to PPC, Outbound, Email, CRO, SEO, how to reach the right audience, and campaign measurement and optimization\n\n - Experience working with AI-forward products or marketing AI-driven solutions\n\n - Proven track record of driving pipeline and revenue (not just leads) from paid channels\n\n - Deep understanding of attribution, funnel metrics, and B2B buying journeys\n\n - Experience managing agencies and cross-functional stakeholders\n\n - Creativity and problem-solving skills – you have the ability to come up with new and innovative ideas for marketing campaigns, as well as solve problems that may arise during the execution of marketing campaigns using new technologies\n\n - Strong analytical skills and comfort working with performance data and reporting tools\n\n - Familiarity with marketing tech stacks such as HubSpot, Salesforce, Clearbit, Apollo, Navattic, and Asana\n\n - Experience experimenting with and using AI tools for campaign optimization, creative generation, and workflow automation\n\n - Excellent communication and collaboration skills\n\n - Experience in CX and/or AI-native SaaS companies\n\n - Experience with CRO and landing page optimization\n\n - Familiarity with intent-based or signal-driven marketing\n\nHIPAA Compliance\n\nAll roles at Kustomer may involve handling sensitive personal data.\n\nBenefits\n\nKustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.\n\nDiversity & Inclusion at Kustomer\n\nKustomer is committed to bringing together individuals from different backgrounds and perspectives.\n\nWe strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.\n\nDisclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances."}],"apiVersion":"1"}