Creating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.
Our AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.
We're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.
Want to build a system from scratch, and then watch a whole team rely on it?
As a Senior Python Engineer, Billing & Accounts, you’ll create the Python foundation for Manychat’s Billing. It’s a domain where the complexity is in the details: payments, payment provider integrations, anti-fraud, and local regulatory compliance, all tied to a pricing model that every feature depends on. You’ll build systems that handle failure gracefully, because they’re handling real money.
You’ll have real room to move. There’s no roadmap yet, so you’ll design systems end to end, make the architectural decisions, and experiment with what works best. Decisions move fast, and you’re trusted to make them. As new ventures and brands launch on top of Manychat, you’ll shape how Billing grows. Two mid-level engineers will join after you, and the foundation you lay is what they’ll build on. You’ll help them grow too.
Sound like your next challenge? Let’s talk!
We run Manychat under serious load, every day, and get it ready to handle even more. The stack is built for speed and durability, and we're already working at the front of the AI era, not scrambling to catch up. We're the ones who shape and own what gets built. You'll do that work alongside a team that already moves fast, holds a high bar, and has each other's backs when it counts.
Design and build Billing's Python foundation: the environment where product features and the existing PHP backend work together.
Set the direction while there's no roadmap yet: experiment, make architectural decisions on your own, and design systems end to end.
Build async services for billing workflows: payments, payment provider integrations, invoicing, anti-fraud, and local regulatory compliance.
Design and integrate APIs, both internal and third-party, with clear and stable contracts.
Build for failure: retries, idempotency, consistency, and observability, so every payment is handled correctly.
Set the testing, CI/CD, and rollout practices this layer runs on, so the team can maintain, extend, and scale it after you.
Mentor and set the technical bar for the two mid-level engineers who join after you.
Work with cross-functional partners, so your technical decisions fit how the business actually runs.
Help Billing support the business as it scales and as new products and ventures launch on top of Manychat..
You'll need:
6+ years of commercial Python development in production, with Python as your primary language and recent hands-on work.
Strong expertise in modern Python frameworks (FastAPI preferred; Django or Flask are fine).
Solid experience designing and integrating APIs, including third-party services.
Strong understanding of async programming and concurrency (AsyncIO, non-blocking I/O).
Experience with PostgreSQL and large datasets.
Experience building and maintaining backend systems under production load, designed to last.
Strong testing practices (unit and integration tests; PyTest preferred) and experience with CI/CD pipelines and Docker.
Strong engineering judgment: you design systems end to end and make architectural decisions on your own.
Mentoring or leadership experience of any kind.
Experience working in cross-functional teams, with clear communication and the ability to adapt when things change.
It would be great if you have:
Experience with billing, invoicing, or payment systems.
Experience with PHP.
A product mindset and scale-up experience.
Experience with queues, NoSQL, or analytical systems.
Deep database experience, such as replication, partitioning, sharding, or PL/pgSQL.
Hands-on experience with AI tools in your engineering work.
We care deeply about your growth, well-being, and comfort:
🌍 Hybrid onboarding to start remotely and relocation support for you and your family.
💙 Comprehensive health insurance for you and your family.
📚 Professional development budget for conferences, courses, and learning resources.
🫶 Flexible benefits package tailored to your priorities.
🪴 Hybrid work and generous leave options for work-life balance.
🍽 In-office perks including free meals and snacks.
🤝 Company-funded sports activities, annual offsites, and team-building events.
Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.
","descriptionPlain":"WHO WE ARE 🌍\n\nCreating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.\n\nOur AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.\n\nWe're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.\n\n\nWHO WE'RE LOOKING FOR 🌟\n\nWant to build a system from scratch, and then watch a whole team rely on it?\n\nAs a Senior Python Engineer, Billing & Accounts, you’ll create the Python foundation for Manychat’s Billing. It’s a domain where the complexity is in the details: payments, payment provider integrations, anti-fraud, and local regulatory compliance, all tied to a pricing model that every feature depends on. You’ll build systems that handle failure gracefully, because they’re handling real money.\n\nYou’ll have real room to move. There’s no roadmap yet, so you’ll design systems end to end, make the architectural decisions, and experiment with what works best. Decisions move fast, and you’re trusted to make them. As new ventures and brands launch on top of Manychat, you’ll shape how Billing grows. Two mid-level engineers will join after you, and the foundation you lay is what they’ll build on. You’ll help them grow too.\n\nSound like your next challenge? Let’s talk!\n\n\n\n\nYOUR FUTURE TEAMMATES 👋\n\nWe run Manychat under serious load, every day, and get it ready to handle even more. The stack is built for speed and durability, and we're already working at the front of the AI era, not scrambling to catch up. We're the ones who shape and own what gets built. You'll do that work alongside a team that already moves fast, holds a high bar, and has each other's backs when it counts.\n\n\n\n\nWHAT YOU'LL DO 🚀\n\n - Design and build Billing's Python foundation: the environment where product features and the existing PHP backend work together.\n\n - Set the direction while there's no roadmap yet: experiment, make architectural decisions on your own, and design systems end to end.\n\n - Build async services for billing workflows: payments, payment provider integrations, invoicing, anti-fraud, and local regulatory compliance.\n\n - Design and integrate APIs, both internal and third-party, with clear and stable contracts.\n\n - Build for failure: retries, idempotency, consistency, and observability, so every payment is handled correctly.\n\n - Set the testing, CI/CD, and rollout practices this layer runs on, so the team can maintain, extend, and scale it after you.\n\n - Mentor and set the technical bar for the two mid-level engineers who join after you.\n\n - Work with cross-functional partners, so your technical decisions fit how the business actually runs.\n\n - Help Billing support the business as it scales and as new products and ventures launch on top of Manychat..\n\n\n\n\nTO SHINE IN THIS ROLE 💥\n\nYou'll need:\n\n - 6+ years of commercial Python development in production, with Python as your primary language and recent hands-on work.\n\n - Strong expertise in modern Python frameworks (FastAPI preferred; Django or Flask are fine).\n\n - Solid experience designing and integrating APIs, including third-party services.\n\n - Strong understanding of async programming and concurrency (AsyncIO, non-blocking I/O).\n\n - Experience with PostgreSQL and large datasets.\n\n - Experience building and maintaining backend systems under production load, designed to last.\n\n - Strong testing practices (unit and integration tests; PyTest preferred) and experience with CI/CD pipelines and Docker.\n\n - Strong engineering judgment: you design systems end to end and make architectural decisions on your own.\n\n - Mentoring or leadership experience of any kind.\n\n - Experience working in cross-functional teams, with clear communication and the ability to adapt when things change.\n\nIt would be great if you have:\n\n - Experience with billing, invoicing, or payment systems.\n\n - Experience with PHP.\n\n - A product mindset and scale-up experience.\n\n - Experience with queues, NoSQL, or analytical systems.\n\n - Deep database experience, such as replication, partitioning, sharding, or PL/pgSQL.\n\n - Hands-on experience with AI tools in your engineering work.\n\n\n\n\nWHAT WE OFFER 🤗\n\nWe care deeply about your growth, well-being, and comfort:\n\n - 🌍 Hybrid onboarding to start remotely and relocation support for you and your family.\n\n - 💙 Comprehensive health insurance for you and your family.\n\n - 📚 Professional development budget for conferences, courses, and learning resources.\n\n - 🫶 Flexible benefits package tailored to your priorities.\n\n - 🪴 Hybrid work and generous leave options for work-life balance.\n\n - 🍽 In-office perks including free meals and snacks.\n\n - 🤝 Company-funded sports activities, annual offsites, and team-building events.\n\nManychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.\n\nThis commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success."},{"id":"c2b0d9e3-7445-4492-8037-32945bcc093b","title":"Head of Affiliate Partnerships","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"Austin, US","secondaryLocations":[],"publishedAt":"2026-08-11T16:12:17.797+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"73301","addressRegion":"Austin, US","addressCountry":"United States","addressLocality":"Austin"}},"jobUrl":"https://jobs.ashbyhq.com/manychat/c2b0d9e3-7445-4492-8037-32945bcc093b","applyUrl":"https://jobs.ashbyhq.com/manychat/c2b0d9e3-7445-4492-8037-32945bcc093b/application","descriptionHtml":"Creating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.
Our AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.
We're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.
We’re looking for a Head of Affiliate Partnerships to own and scale one of Manychat’s most important acquisition channels. Our affiliate ecosystem includes over 6,000 partners across creators, publishers, and agencies and it already drives meaningful, efficient growth. This person in this role will be responsible for taking that engine to the next level.
You’ll be responsible for building a program that works at scale while also developing deep, high-trust relationships with our highest-impact partners. This is a strategic and hands-on role where you’ll design systems, lead experimentation, and personally engage with top affiliates who drive a significant share of acquisition and revenue.
This role sits within the Growth organization and works closely with Product, Lifecycle, and Data teams. You’ll start with one direct report and will help shape the future structure of the team as the program scales.
Meet the Marketing team:
We're the voice of Manychat. A voice that's loud, creative, opinionated, and weird in the best possible way. We combine passion, data, and storytelling to cut through the noise and fuel mad growth.
Your work won't sit in a folder. It'll be out in the world — driving growth, sparking conversations, inspiring creators, and entertaining them. We're always down to test out new ideas and share learnings, so if you have something up your sleeve, say it! We want to hear it and make it happen together.
Own the affiliate channel end-to-end
You will be accountable for affiliate-driven acquisition and revenue, from strategy to execution. This includes goal setting, forecasting, performance tracking, and continuous optimization of the channel.
Build scalable onboarding and activation for long-tail partners
Design and launch automated onboarding, education, and activation journeys that help thousands of smaller partners succeed with minimal friction. This includes tooling, content, incentives, and lifecycle communication that drives early wins and sustained engagement.
Develop a high-touch program for top partners
Create and run a relationship-driven program for high-potential and top-performing affiliates. This includes personalized onboarding, ongoing strategy support, early access to launches, co-marketing opportunities, and regular performance reviews. You’ll act as a trusted partner to creators and agencies who treat Manychat as a core growth lever.
Evolve the program with technology and AI
Partner closely with internal teams to adopt new tools and AI-powered workflows that improve how affiliates are onboarded, supported, and activated. You don’t need to be an AI expert, but you should be curious, forward-thinking, and excited to learn how new technology can unlock scale and efficiency.
Partner cross-functionally
Work with Product and Growth teams to ensure affiliates are aligned with launches, positioning, and priority use cases. Bring partner insights back into the company to influence roadmap, messaging, and growth strategy.
Lead and grow the team
Manage and mentor the affiliate team, starting with one direct report. Over time, help define the org design, roles, and processes needed to support a global, high-impact affiliate program.
You’ll bring:
Strong affiliate or partner program leadership
You have experience owning and scaling an affiliate or partner program at a growth-stage or scaled tech company. You understand creators, publishers, and agencies and how their incentives, motivations, and businesses differ.
Strategic thinking with hands-on execution skills
You can design long-term strategy, but you’re equally comfortable getting into the weeds. You’re excited to build playbooks, test ideas, jump on partner calls, and refine systems yourself.
Ability to build deep relationships
You know how to build trust with top partners and turn strong relationships into sustained growth. You enjoy working closely with high-performing creators and agencies and understand how to make them feel supported, valued, and excited to grow with you.
Data-driven and growth-minded
You’re comfortable using data to make decisions, measure performance, and prioritize where to invest time and resources. You think in terms of acquisition efficiency, leverage, and scalable impact.
A Curiosity for new technology
You’re interested in how automation and AI can improve partner programs and are open to learning new tools and workflows as the program evolves.
Strong communication and collaboration
You can clearly articulate strategy, align stakeholders, and represent the affiliate channel internally with confidence and clarity.
Affiliates are one of Manychat’s biggest and most strategic growth channels. This role is an opportunity to shape how thousands of creators and partners grow their businesses with Manychat and how Manychat scales globally through partnerships. You’ll have real ownership, executive visibility, and the chance to build a world-class affiliate program that others look to as a benchmark.
We care deeply about your growth, well-being, and comfort:
📚 Annual professional development reimbursement for conference tickets, online courses, and other relevant resources to help you grow.
💙 Comprehensive medical, dental, and vision coverage for you and your dependents.
🪴 Hybrid work and generous leave options to prioritize your work-life balance.
🍽️ In-office perks, including free meals and snacks.
🤝 Company-funded sport activities, annual offsites and team-building events.
Visa sponsorship for this role is currently not available.
Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.
","descriptionPlain":"WHO WE ARE 🌍\n\nCreating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.\n\nOur AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.\n\nWe're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.\n\n\nWHO WE’RE LOOKING FOR 🌟\n\nWe’re looking for a Head of Affiliate Partnerships to own and scale one of Manychat’s most important acquisition channels. Our affiliate ecosystem includes over 6,000 partners across creators, publishers, and agencies and it already drives meaningful, efficient growth. This person in this role will be responsible for taking that engine to the next level.\n\nYou’ll be responsible for building a program that works at scale while also developing deep, high-trust relationships with our highest-impact partners. This is a strategic and hands-on role where you’ll design systems, lead experimentation, and personally engage with top affiliates who drive a significant share of acquisition and revenue.\n\nThis role sits within the Growth organization and works closely with Product, Lifecycle, and Data teams. You’ll start with one direct report and will help shape the future structure of the team as the program scales.\n\n\nYOUR FUTURE TEAMMATES 👋\n\nMeet the Marketing team:\n\nWe're the voice of Manychat. A voice that's loud, creative, opinionated, and weird in the best possible way. We combine passion, data, and storytelling to cut through the noise and fuel mad growth.\n\n\nWHY YOU’LL LIKE IT HERE 🤩\n\nYour work won't sit in a folder. It'll be out in the world — driving growth, sparking conversations, inspiring creators, and entertaining them. We're always down to test out new ideas and share learnings, so if you have something up your sleeve, say it! We want to hear it and make it happen together.\n\n\nWHAT YOU’LL DO 🚀\n\nOwn the affiliate channel end-to-end\n\nYou will be accountable for affiliate-driven acquisition and revenue, from strategy to execution. This includes goal setting, forecasting, performance tracking, and continuous optimization of the channel.\n\nBuild scalable onboarding and activation for long-tail partners\n\nDesign and launch automated onboarding, education, and activation journeys that help thousands of smaller partners succeed with minimal friction. This includes tooling, content, incentives, and lifecycle communication that drives early wins and sustained engagement.\n\nDevelop a high-touch program for top partners\n\nCreate and run a relationship-driven program for high-potential and top-performing affiliates. This includes personalized onboarding, ongoing strategy support, early access to launches, co-marketing opportunities, and regular performance reviews. You’ll act as a trusted partner to creators and agencies who treat Manychat as a core growth lever.\n\nEvolve the program with technology and AI\n\nPartner closely with internal teams to adopt new tools and AI-powered workflows that improve how affiliates are onboarded, supported, and activated. You don’t need to be an AI expert, but you should be curious, forward-thinking, and excited to learn how new technology can unlock scale and efficiency.\n\nPartner cross-functionally\n\nWork with Product and Growth teams to ensure affiliates are aligned with launches, positioning, and priority use cases. Bring partner insights back into the company to influence roadmap, messaging, and growth strategy.\n\nLead and grow the team\n\nManage and mentor the affiliate team, starting with one direct report. Over time, help define the org design, roles, and processes needed to support a global, high-impact affiliate program.\n\n\nTO SHINE IN THIS ROLE 💥\n\nYou’ll bring:\n\nStrong affiliate or partner program leadership\n\nYou have experience owning and scaling an affiliate or partner program at a growth-stage or scaled tech company. You understand creators, publishers, and agencies and how their incentives, motivations, and businesses differ.\n\nStrategic thinking with hands-on execution skills\n\nYou can design long-term strategy, but you’re equally comfortable getting into the weeds. You’re excited to build playbooks, test ideas, jump on partner calls, and refine systems yourself.\n\nAbility to build deep relationships\n\nYou know how to build trust with top partners and turn strong relationships into sustained growth. You enjoy working closely with high-performing creators and agencies and understand how to make them feel supported, valued, and excited to grow with you.\n\nData-driven and growth-minded\n\nYou’re comfortable using data to make decisions, measure performance, and prioritize where to invest time and resources. You think in terms of acquisition efficiency, leverage, and scalable impact.\n\nA Curiosity for new technology\n\nYou’re interested in how automation and AI can improve partner programs and are open to learning new tools and workflows as the program evolves.\n\nStrong communication and collaboration\n\nYou can clearly articulate strategy, align stakeholders, and represent the affiliate channel internally with confidence and clarity.\n\n\nWHY THIS ROLE MATTERS\n\nAffiliates are one of Manychat’s biggest and most strategic growth channels. This role is an opportunity to shape how thousands of creators and partners grow their businesses with Manychat and how Manychat scales globally through partnerships. You’ll have real ownership, executive visibility, and the chance to build a world-class affiliate program that others look to as a benchmark.\n\n\nWHAT WE OFFER 🤗\n\nWe care deeply about your growth, well-being, and comfort:\n\n - 📚 Annual professional development reimbursement for conference tickets, online courses, and other relevant resources to help you grow.\n\n - 💙 Comprehensive medical, dental, and vision coverage for you and your dependents.\n\n - 🪴 Hybrid work and generous leave options to prioritize your work-life balance.\n\n - 🍽️ In-office perks, including free meals and snacks.\n\n - 🤝 Company-funded sport activities, annual offsites and team-building events.\n\nVisa sponsorship for this role is currently not available.\n\nManychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.\n\nThis commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success."},{"id":"ea0ce645-23be-479a-83e4-35ba7fd0f544","title":"Staff Site Reliability Engineer — AI Platform","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Amsterdam, Netherlands","secondaryLocations":[],"publishedAt":"2026-08-06T12:46:42.044+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"1011","addressCountry":"Netherlands","addressLocality":"Amsterdam, Netherlands"}},"jobUrl":"https://jobs.ashbyhq.com/manychat/ea0ce645-23be-479a-83e4-35ba7fd0f544","applyUrl":"https://jobs.ashbyhq.com/manychat/ea0ce645-23be-479a-83e4-35ba7fd0f544/application","descriptionHtml":"Creating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.
Our AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.
We're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.
Want to shape an AI platform's architecture from day one, instead of just maintaining what someone else built?
Manychat runs AI features for businesses worldwide, and we're hiring an SRE to own the reliability, performance, and cost of that AI infrastructure, and to raise the bar for how our whole engineering org builds on LLMs.
This isn't a classical SRE role with a bit of AI sprinkled on top. We need someone AI-native: you already understand how modern LLM systems behave in production, things like token throughput, provider rate limits, degraded model quality, and inference latency tails, and you treat all of that as a first-class reliability concern, not an afterthought.
Why this role is worth your time:
The AI Platform is still young, so you'll shape its architecture, standards, and roadmap from the ground up.
The stakes are real. AI features sit right in the critical path of customer-facing automation, so your work actually matters to the business, not just to a dashboard.
You'll partner directly with the Head of Infrastructure, with real autonomy and visibility into how your decisions play out.
Sound like the kind of ownership you've been looking for?
Own reliability and performance of our AI infrastructure: AI Gateway, inference services, and integrations with Amazon Bedrock, Azure OpenAI, and other LLM providers.
Design and evolve the AI Gateway: routing, failover between providers, rate limiting, caching, and guardrails.
Build observability for AI systems: latency/throughput/error SLOs per model and provider, token-level metrics, quality and drift signals.
Drive cost optimization and FinOps for AI workloads: per-feature cost visibility, model right-sizing, caching strategies, provider mix.
Run capacity planning and incident response for inference services; write and improve runbooks and postmortems.
Scale AI expertise across the org: set standards, review designs, and coach teams shipping LLM-backed features.
You’ll need:
5+ years in SRE / platform / infrastructure engineering, including production ownership at significant scale.
Hands-on experience operating LLM-backed systems in production: provider APIs (Bedrock, OpenAI, Anthropic, or similar), inference pipelines, self-hosted or managed model serving.
Deep cloud-native background: AWS, Kubernetes, Terraform/IaC, CI/CD.
Strong observability practice (Prometheus/Grafana, OpenTelemetry, or equivalent) and experience defining SLOs for non-deterministic systems.
Proven cost-optimization work: you can show where you cut cloud or inference spend and how you made cost visible.
Staff-level influence: you've set technical direction beyond your own team and brought others along
It would be great if you have:
Experience building or operating an LLM gateway/proxy (e.g., LiteLLM, Kong AI Gateway, custom).
Experience with GPU workload optimization, quantization, or serving frameworks (vLLM, TGI, Triton).
Experience with eval pipelines and quality monitoring for LLM outputs.
Green-field ownership: the AI Platform is young; you'll shape its architecture, standards, and roadmap.
Real scale and real stakes: AI features sit in the critical path of customer-facing automation.
Direct partnership with the Head of Infrastructure; high autonomy and visibility.
We care deeply about your growth, well-being, and comfort:
🌍 Hybrid onboarding to start work remotely and relocation support for you and your family.
💙 Comprehensive health insurance for both you and your family.
📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.
🫶 Flexible benefits package: no one-size-fits-all perks here. You get a budget and you decide where it goes, from health and wellbeing to family and setting up your home office.
🪴 Hybrid work and generous, flexible time off — planned with your team, not rationed by a rigid quota.
🍽️ In-office perks, including free meals and snacks.
🤝 Company-funded sport activities, annual offsites and team-building events.
🤖 AI isn't a perk here — it's how we work. Claude, OpenAI, and more are on by default from day one, and we back teams in adopting whatever makes them faster.
Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.
","descriptionPlain":"WHO WE ARE 🌍\n\nCreating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.\n\nOur AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.\n\nWe're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.\n\n\nWHO WE’RE LOOKING FOR 🚀 🌟\n\nWant to shape an AI platform's architecture from day one, instead of just maintaining what someone else built?\n\nManychat runs AI features for businesses worldwide, and we're hiring an SRE to own the reliability, performance, and cost of that AI infrastructure, and to raise the bar for how our whole engineering org builds on LLMs.\n\nThis isn't a classical SRE role with a bit of AI sprinkled on top. We need someone AI-native: you already understand how modern LLM systems behave in production, things like token throughput, provider rate limits, degraded model quality, and inference latency tails, and you treat all of that as a first-class reliability concern, not an afterthought.\n\nWhy this role is worth your time:\n\n - The AI Platform is still young, so you'll shape its architecture, standards, and roadmap from the ground up.\n\n - The stakes are real. AI features sit right in the critical path of customer-facing automation, so your work actually matters to the business, not just to a dashboard.\n\n - You'll partner directly with the Head of Infrastructure, with real autonomy and visibility into how your decisions play out.\n\nSound like the kind of ownership you've been looking for?\n\n\nWHAT YOU'LL DO 🚀\n\n - Own reliability and performance of our AI infrastructure: AI Gateway, inference services, and integrations with Amazon Bedrock, Azure OpenAI, and other LLM providers.\n\n - Design and evolve the AI Gateway: routing, failover between providers, rate limiting, caching, and guardrails.\n\n - Build observability for AI systems: latency/throughput/error SLOs per model and provider, token-level metrics, quality and drift signals.\n\n - Drive cost optimization and FinOps for AI workloads: per-feature cost visibility, model right-sizing, caching strategies, provider mix.\n\n - Run capacity planning and incident response for inference services; write and improve runbooks and postmortems.\n\n - Scale AI expertise across the org: set standards, review designs, and coach teams shipping LLM-backed features.\n\n\nTO SHINE IN THIS ROLE 💥\n\nYou’ll need:\n\n - 5+ years in SRE / platform / infrastructure engineering, including production ownership at significant scale.\n\n - Hands-on experience operating LLM-backed systems in production: provider APIs (Bedrock, OpenAI, Anthropic, or similar), inference pipelines, self-hosted or managed model serving.\n\n - Deep cloud-native background: AWS, Kubernetes, Terraform/IaC, CI/CD.\n\n - Strong observability practice (Prometheus/Grafana, OpenTelemetry, or equivalent) and experience defining SLOs for non-deterministic systems.\n\n - Proven cost-optimization work: you can show where you cut cloud or inference spend and how you made cost visible.\n\n - Staff-level influence: you've set technical direction beyond your own team and brought others along\n\nIt would be great if you have:\n\n - Experience building or operating an LLM gateway/proxy (e.g., LiteLLM, Kong AI Gateway, custom).\n\n - Experience with GPU workload optimization, quantization, or serving frameworks (vLLM, TGI, Triton).\n\n - Experience with eval pipelines and quality monitoring for LLM outputs.\n\n\nWHY THIS ROLE\n\n - Green-field ownership: the AI Platform is young; you'll shape its architecture, standards, and roadmap.\n\n - Real scale and real stakes: AI features sit in the critical path of customer-facing automation.\n\n - Direct partnership with the Head of Infrastructure; high autonomy and visibility.\n\n\nWHAT WE OFFER 🤗\n\nWe care deeply about your growth, well-being, and comfort:\n\n - 🌍 Hybrid onboarding to start work remotely and relocation support for you and your family.\n\n - 💙 Comprehensive health insurance for both you and your family.\n\n - 📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.\n\n - 🫶 Flexible benefits package: no one-size-fits-all perks here. You get a budget and you decide where it goes, from health and wellbeing to family and setting up your home office.\n\n - 🪴 Hybrid work and generous, flexible time off — planned with your team, not rationed by a rigid quota.\n\n - 🍽️ In-office perks, including free meals and snacks.\n\n - 🤝 Company-funded sport activities, annual offsites and team-building events.\n\n - 🤖 AI isn't a perk here — it's how we work. Claude, OpenAI, and more are on by default from day one, and we back teams in adopting whatever makes them faster.\n\nManychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.\n\nThis commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success."},{"id":"a2329e9a-4da2-4cad-85eb-3da0ace41154","title":"Head of People Operations ","department":"People","team":"People","employmentType":"FullTime","location":"Amsterdam, Netherlands","secondaryLocations":[],"publishedAt":"2026-08-12T13:16:38.240+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"1011","addressCountry":"Netherlands","addressLocality":"Amsterdam, Netherlands"}},"jobUrl":"https://jobs.ashbyhq.com/manychat/a2329e9a-4da2-4cad-85eb-3da0ace41154","applyUrl":"https://jobs.ashbyhq.com/manychat/a2329e9a-4da2-4cad-85eb-3da0ace41154/application","descriptionHtml":"Creating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.
Our AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.
We're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.
We are looking for a Head of People Operations to build and run a distributed hub model that delivers an excellent people experience — in every location, every day.
Your job is not to design the system from scratch. It's to own the execution of it across six hubs: hold the standard, make local teams genuinely strong, and build the kind of autonomy where hub partners decide and act without waiting.
This is not a classic HR Operations leadership role. What distinguishes it:
You lead distributed hub teams that own the full employee lifecycle on the ground — not a central function serving locations from a distance
You build autonomy, not dependency — hub teams should know what winning looks like and act on it
You partner directly with the individual domain leads across the function — Workplace & Experience, Payroll, Compliance, People Tech, Rewards. Not their manager, but a peer who depends on their expertise to run the hubs well
AI is core infrastructure, not a pilot — you default to automation for everything repeatable in the function
You thrive in ambiguity, move fast, and think in systems. You have the operational depth to manage complex multi-country employment realities, and the leadership to develop hub teams that genuinely own their work.
Lead the Hub Model
Own People Operations across all hubs: Netherlands, Spain, Armenia, US (Austin, Bay Area, New York), Brazil, Remote
Each hub team covers the full employee lifecycle in location — pre-boarding, onboarding, changes, exits — with local office and facilities support, and local events and team-building
Set the standard for what excellent hub execution looks like, and hold it across all locations
Run the weekly sync rhythm with each hub — align priorities, surface blockers, keep quality consistent
Build the hub community: connect People Ops partners across locations to share practice and raise the floor
Own Outcomes, Not Process
Hub teams should decide and act — your job is to remove blockers, not add approval layers
Own the OKR cascade: every hub has OKRs that roll up through the function; you're accountable for making that cascade real, not formal
Define what success looks like in each location — local service standards, local processes, local roadmap
Partner with Domain Leads
Clear interfaces are the model, not the exception:
Workplace & Experience — deploy global programs and standards locally; coordinate on facilities, office improvements, and events beyond the local scope
Payroll — ensure multi-country payroll accuracy and surface local issues early
People Tech — maintain HRIS data quality and drive system adoption across hubs
Compliance — support policy adoption, manager training, and exit case handling in every location
Rewards — run compensation reviews and benefits implementation per country
Challenge feasibility, propose alternatives, execute agreed decisions.
Build the Team
Manage People Operations Partners across locations: NL, ES, AM, BR, US, Remote
You're standing up the hub model while running it — build the team while it's operating
Drive team development: upgrade skills, address underperformance, enable people with AI tools
Build hub teams that operate autonomously — no daily hand-holding required
Manage the Operational Realities
Visa and relocation support coordination across locations
Local compliance and employment framework adherence, in partnership with Compliance
Office and facilities baseline across hub locations — in coordination with Workplace & Experience on standards
Build AI-Native Operations
Default to automation for employee queries, document generation, onboarding workflows, and operational logistics
Build self-service so people don't need to contact us for anything a good system can answer
Treat AI adoption within the function as infrastructure and a performance metric
Hub teams operating autonomously across all locations — you're steering, not executing day-to-day
Every hub has OKRs, knows what winning looks like, and can tell if they hit it
Employee lifecycle is consistent and increasingly automated across all locations
Cross-functional interfaces with Payroll, Tech, Compliance, W&E are clean and frictionless
Knowledge base live and current in a single source of truth
AI and automation handle the majority of repeatable operational tasks inside the function
Every hub partner owns their roadmap — not just their to-do list
Experience & Background
10+ years in People Operations, HR Operations, or Operations leadership in multinational environments
Direct experience managing distributed teams across multiple countries and employment frameworks
Proven record building distributed operating models — not just inheriting and running existing ones
Experience standing up new processes and functions in fast-changing environments
Strong change management experience — organizational transitions handled with operational rigor and human care
Experience in fast-scaling tech environments — SaaS and start-up / scale-up required
Skills & Mindset
Systems thinker: you see how processes connect, where the friction is, and what the fix is
AI-native operating instinct: you treat every new process as a question of which system or agent should own it
Comfortable with ambiguity: non-linear situations with predictable outcomes
Stakeholder management: you go and solve, not email and wait
Cross-cultural judgment: you understand employment realities across NL, ES, BR, AM, US — or learn fast when you don't
Executive presence: you partner with senior leadership and personally own the hardest operational calls
Benefits at Manychat don't start with a spreadsheet — they start with a belief: that you should be healthy, able to care for the people you love, and set up to do your best work. Everything below follows from that:
🌍 Hybrid onboarding to start work remotely and relocation support for you and your family
💙 Comprehensive health insurance for both you and your family
📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow
🫶 Flexible benefits package: instead of a fixed set of perks, you get a flexible benefits budget you can direct across the things that matter most — health, wellbeing, family, and your home office among them. Within these areas, the choice is yours.
🪴 Hybrid work and generous, flexible time off — planned with your team, not rationed by a rigid quota
🌎 Work from where you need to — agreed with your team, not tied to a desk. Flexibility we built in on purpose, because location shouldn't get in the way of great work.
🍽️ In-office perks, including free meals and snacks
🤝 Company-funded sport activities, annual offsites and team-building events
🤖 AI isn't a perk here — it's how we work. Tools like Claude and OpenAI are available by default, and we genuinely back teams in adopting whatever makes them faster. It's a toolkit that's well ahead of the market, and you'll have it from day one.
Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.
","descriptionPlain":"WHO WE ARE 🌍\n\nCreating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.\n\nOur AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.\n\nWe're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.\n\n\nWHO WE'RE LOOKING FOR 🌟\n\nWe are looking for a Head of People Operations to build and run a distributed hub model that delivers an excellent people experience — in every location, every day.\n\nYour job is not to design the system from scratch. It's to own the execution of it across six hubs: hold the standard, make local teams genuinely strong, and build the kind of autonomy where hub partners decide and act without waiting.\n\nThis is not a classic HR Operations leadership role. What distinguishes it:\n\n - You lead distributed hub teams that own the full employee lifecycle on the ground — not a central function serving locations from a distance\n\n - You build autonomy, not dependency — hub teams should know what winning looks like and act on it\n\n - You partner directly with the individual domain leads across the function — Workplace & Experience, Payroll, Compliance, People Tech, Rewards. Not their manager, but a peer who depends on their expertise to run the hubs well\n\n - AI is core infrastructure, not a pilot — you default to automation for everything repeatable in the function\n\nYou thrive in ambiguity, move fast, and think in systems. You have the operational depth to manage complex multi-country employment realities, and the leadership to develop hub teams that genuinely own their work.\n\n\nWHAT YOU'LL DO 🚀\n\nLead the Hub Model\n\n - Own People Operations across all hubs: Netherlands, Spain, Armenia, US (Austin, Bay Area, New York), Brazil, Remote\n\n - Each hub team covers the full employee lifecycle in location — pre-boarding, onboarding, changes, exits — with local office and facilities support, and local events and team-building\n\n - Set the standard for what excellent hub execution looks like, and hold it across all locations\n\n - Run the weekly sync rhythm with each hub — align priorities, surface blockers, keep quality consistent\n\n - Build the hub community: connect People Ops partners across locations to share practice and raise the floor\n\nOwn Outcomes, Not Process\n\n - Hub teams should decide and act — your job is to remove blockers, not add approval layers\n\n - Own the OKR cascade: every hub has OKRs that roll up through the function; you're accountable for making that cascade real, not formal\n\n - Define what success looks like in each location — local service standards, local processes, local roadmap\n\nPartner with Domain Leads\n\nClear interfaces are the model, not the exception:\n\n - Workplace & Experience — deploy global programs and standards locally; coordinate on facilities, office improvements, and events beyond the local scope\n\n - Payroll — ensure multi-country payroll accuracy and surface local issues early\n\n - People Tech — maintain HRIS data quality and drive system adoption across hubs\n\n - Compliance — support policy adoption, manager training, and exit case handling in every location\n\n - Rewards — run compensation reviews and benefits implementation per country\n\nChallenge feasibility, propose alternatives, execute agreed decisions.\n\nBuild the Team\n\n - Manage People Operations Partners across locations: NL, ES, AM, BR, US, Remote\n\n - You're standing up the hub model while running it — build the team while it's operating\n\n - Drive team development: upgrade skills, address underperformance, enable people with AI tools\n\n - Build hub teams that operate autonomously — no daily hand-holding required\n\nManage the Operational Realities\n\n - Visa and relocation support coordination across locations\n\n - Local compliance and employment framework adherence, in partnership with Compliance\n\n - Office and facilities baseline across hub locations — in coordination with Workplace & Experience on standards\n\nBuild AI-Native Operations\n\n - Default to automation for employee queries, document generation, onboarding workflows, and operational logistics\n\n - Build self-service so people don't need to contact us for anything a good system can answer\n\n - Treat AI adoption within the function as infrastructure and a performance metric\n\n \n\n\nWHAT SUCCESS LOOKS LIKE 🎯\n\n - Hub teams operating autonomously across all locations — you're steering, not executing day-to-day\n\n - Every hub has OKRs, knows what winning looks like, and can tell if they hit it\n\n - Employee lifecycle is consistent and increasingly automated across all locations\n\n - Cross-functional interfaces with Payroll, Tech, Compliance, W&E are clean and frictionless\n\n - Knowledge base live and current in a single source of truth\n\n - AI and automation handle the majority of repeatable operational tasks inside the function\n\n - Every hub partner owns their roadmap — not just their to-do list\n\n\nTO SHINE IN THIS ROLE 💥\n\nExperience & Background\n\n - 10+ years in People Operations, HR Operations, or Operations leadership in multinational environments\n\n - Direct experience managing distributed teams across multiple countries and employment frameworks\n\n - Proven record building distributed operating models — not just inheriting and running existing ones\n\n - Experience standing up new processes and functions in fast-changing environments\n\n - Strong change management experience — organizational transitions handled with operational rigor and human care\n\n - Experience in fast-scaling tech environments — SaaS and start-up / scale-up required\n\nSkills & Mindset\n\n - Systems thinker: you see how processes connect, where the friction is, and what the fix is\n\n - AI-native operating instinct: you treat every new process as a question of which system or agent should own it\n\n - Comfortable with ambiguity: non-linear situations with predictable outcomes\n\n - Stakeholder management: you go and solve, not email and wait\n\n - Cross-cultural judgment: you understand employment realities across NL, ES, BR, AM, US — or learn fast when you don't\n\n - Executive presence: you partner with senior leadership and personally own the hardest operational calls\n\n\nWHAT WE OFFER 🤗\n\nBenefits at Manychat don't start with a spreadsheet — they start with a belief: that you should be healthy, able to care for the people you love, and set up to do your best work. Everything below follows from that:\n\n - 🌍 Hybrid onboarding to start work remotely and relocation support for you and your family\n\n - 💙 Comprehensive health insurance for both you and your family\n\n - 📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow\n\n - 🫶 Flexible benefits package: instead of a fixed set of perks, you get a flexible benefits budget you can direct across the things that matter most — health, wellbeing, family, and your home office among them. Within these areas, the choice is yours.\n\n - 🪴 Hybrid work and generous, flexible time off — planned with your team, not rationed by a rigid quota\n\n - 🌎 Work from where you need to — agreed with your team, not tied to a desk. Flexibility we built in on purpose, because location shouldn't get in the way of great work.\n\n - 🍽️ In-office perks, including free meals and snacks\n\n - 🤝 Company-funded sport activities, annual offsites and team-building events\n\n - 🤖 AI isn't a perk here — it's how we work. Tools like Claude and OpenAI are available by default, and we genuinely back teams in adopting whatever makes them faster. It's a toolkit that's well ahead of the market, and you'll have it from day one.\n\nManychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.\n\nThis commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success."},{"id":"fa066191-29ac-4063-93dd-43769ae43622","title":"Senior Manager, FP&A","department":"Finance","team":"Finance","employmentType":"FullTime","location":"Austin, US","secondaryLocations":[{"location":"New York, US","address":{"postalAddress":{"postalCode":"07008","addressCountry":"United States","addressLocality":"New York"}}},{"location":"San Francisco Bay Area, US","address":{"postalAddress":{"postalCode":"94101","addressCountry":"United States","addressLocality":"San Francisco"}}}],"publishedAt":"2026-08-12T13:11:05.815+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"postalCode":"73301","addressCountry":"United States","addressLocality":"Austin"}},"jobUrl":"https://jobs.ashbyhq.com/manychat/fa066191-29ac-4063-93dd-43769ae43622","applyUrl":"https://jobs.ashbyhq.com/manychat/fa066191-29ac-4063-93dd-43769ae43622/application","descriptionHtml":"Creating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.
Our AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.
We're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.
Location: Austin or Bay Area Preferred, Open to U.S. Remote
WHO WE'RE LOOKING FOR 🌟
We are looking for a Senior Manager of FP&A to join our Finance team. This is a high-impact, hands-on role that owns the full planning cycle, from annual budget to monthly close to cash forecasting, while serving as a strategic finance partner to business leaders. You will bring both technical depth and commercial instincts, and you will thrive in a fast-moving, high-growth environment.
WHAT YOU'LL DO 🚀
Co-own the full FP&A cycle: annual budgeting, quarterly reforecasts, monthly close and variance analysis, and rolling forward forecasts across headcount and Opex.
Own cash flow forecasting: build and maintain a rolling 12-month cash model using both direct and indirect methods, ensuring the two reconcile and triangulate against each other. Monitor liquidity by building scenario and sensitivity models to surface risks and opportunities to leadership in advance.
Partner closely with GTM leaders (Marketing, Customer Success) to build bottoms-up expense models driven by operational KPIs and unit economics ratios, and track performance against plan.
Own and standardize our SaaS KPI framework (MRR, GDR, NDR, CAC, LTV, payback period) and translate metrics into actionable insights for the executive team and board.
Expand the operational KPI library to include operational efficiency and unit economics metrics across the business, including but not limited to support ticket volume and resolution rate, agent-to-ticket ratios, cost per lead, pipeline conversion rates, and capacity-based cost drivers (e.g. per-seat or per-location spend).
Update the LRP using these metrics as dynamic inputs so that changes in business volume, headcount, or cost structure automatically flow through to the forecast and guide business partners toward optimal operational targets.
Drive continuous improvement of FP&A processes, tools, and reporting infrastructure.
TO SHINE IN THIS ROLE 💥
You'll need:
7+ years of FP&A experience with Big 4 accounting or investment banking background.
Hands-on experience building and maintaining a 12-month rolling cash flow forecast using both the direct method (cash receipts and disbursements) and the indirect method (net income adjusted for non-cash items and working capital changes), with the ability to reconcile and triangulate the two outputs.
Deep understanding of SaaS business models, ideally with exposure to product-led growth (PLG); you speak fluently about MRR, ARR, GDR, NDR, logo retention, and cohort analysis.
Strong command of GAAP accounting and three-statement modeling; you understand how an operational decision flows through the P&L, balance sheet, and cash flow statement.
Demonstrated ability to leverage AI tools to improve productivity, accelerate analysis, and enhance the accuracy of FP&A deliverables.
Proven track record owning month-end close, variance analysis, and rolling forecasts in a high-growth environment.
Exceptional business partnering skills; you build credibility with non-finance stakeholders across GTM and functional teams and influence decisions without formal authority.
Strong communication skills; able to distill complex financial data into clear narratives for leadership and board audiences.
It would be great if you have:
Experience at a B2B SaaS company with a self-serve or PLG motion.
Pre-IPO start-up experience.
Prior experience building or scaling an FP&A function from early stage through growth.
WHAT WE OFFER 🤗
We care deeply about your growth, well-being, and comfort:
📚 Annual professional development reimbursement for conference tickets, online courses, and other relevant resources to help you grow.
💙 Comprehensive medical, dental, and vision coverage for you and your dependents.
🪴 Hybrid work and generous leave options to prioritize your work-life balance.
🍽️ In-office perks, including free meals and snacks.
🤝 Company-funded sport activities, annual offsites and team-building events.
Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.
","descriptionPlain":"WHO WE ARE 🌍\n\nCreating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.\n\nOur AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.\n\nWe're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.\n\nLocation: Austin or Bay Area Preferred, Open to U.S. Remote\n\nWHO WE'RE LOOKING FOR 🌟\n\nWe are looking for a Senior Manager of FP&A to join our Finance team. This is a high-impact, hands-on role that owns the full planning cycle, from annual budget to monthly close to cash forecasting, while serving as a strategic finance partner to business leaders. You will bring both technical depth and commercial instincts, and you will thrive in a fast-moving, high-growth environment.\n\nWHAT YOU'LL DO 🚀\n\n - Co-own the full FP&A cycle: annual budgeting, quarterly reforecasts, monthly close and variance analysis, and rolling forward forecasts across headcount and Opex.\n\n - Own cash flow forecasting: build and maintain a rolling 12-month cash model using both direct and indirect methods, ensuring the two reconcile and triangulate against each other. Monitor liquidity by building scenario and sensitivity models to surface risks and opportunities to leadership in advance.\n\n - Partner closely with GTM leaders (Marketing, Customer Success) to build bottoms-up expense models driven by operational KPIs and unit economics ratios, and track performance against plan.\n\n - Own and standardize our SaaS KPI framework (MRR, GDR, NDR, CAC, LTV, payback period) and translate metrics into actionable insights for the executive team and board.\n\n - Expand the operational KPI library to include operational efficiency and unit economics metrics across the business, including but not limited to support ticket volume and resolution rate, agent-to-ticket ratios, cost per lead, pipeline conversion rates, and capacity-based cost drivers (e.g. per-seat or per-location spend).\n\n - Update the LRP using these metrics as dynamic inputs so that changes in business volume, headcount, or cost structure automatically flow through to the forecast and guide business partners toward optimal operational targets.\n\n - Drive continuous improvement of FP&A processes, tools, and reporting infrastructure.\n\nTO SHINE IN THIS ROLE 💥\n\nYou'll need:\n\n - 7+ years of FP&A experience with Big 4 accounting or investment banking background.\n\n - Hands-on experience building and maintaining a 12-month rolling cash flow forecast using both the direct method (cash receipts and disbursements) and the indirect method (net income adjusted for non-cash items and working capital changes), with the ability to reconcile and triangulate the two outputs.\n\n - Deep understanding of SaaS business models, ideally with exposure to product-led growth (PLG); you speak fluently about MRR, ARR, GDR, NDR, logo retention, and cohort analysis.\n\n - Strong command of GAAP accounting and three-statement modeling; you understand how an operational decision flows through the P&L, balance sheet, and cash flow statement.\n\n - Demonstrated ability to leverage AI tools to improve productivity, accelerate analysis, and enhance the accuracy of FP&A deliverables.\n\n - Proven track record owning month-end close, variance analysis, and rolling forecasts in a high-growth environment.\n\n - Exceptional business partnering skills; you build credibility with non-finance stakeholders across GTM and functional teams and influence decisions without formal authority.\n\n - Strong communication skills; able to distill complex financial data into clear narratives for leadership and board audiences.\n\nIt would be great if you have:\n\n - Experience at a B2B SaaS company with a self-serve or PLG motion.\n\n - Pre-IPO start-up experience.\n\n - Prior experience building or scaling an FP&A function from early stage through growth.\n\nWHAT WE OFFER 🤗\n\nWe care deeply about your growth, well-being, and comfort:\n\n - 📚 Annual professional development reimbursement for conference tickets, online courses, and other relevant resources to help you grow.\n\n - 💙 Comprehensive medical, dental, and vision coverage for you and your dependents.\n\n - 🪴 Hybrid work and generous leave options to prioritize your work-life balance.\n\n - 🍽️ In-office perks, including free meals and snacks.\n\n - 🤝 Company-funded sport activities, annual offsites and team-building events.\n\nManychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.\n\nThis commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success."},{"id":"35002a78-334e-4bd7-9485-35730f5e6a15","title":"Senior Python Engineer, Billing & Accounts","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Barcelona, Spain","secondaryLocations":[],"publishedAt":"2026-08-12T13:08:57.392+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"08080","addressRegion":"","addressCountry":"Spain","addressLocality":"Barcelona, Spain"}},"jobUrl":"https://jobs.ashbyhq.com/manychat/35002a78-334e-4bd7-9485-35730f5e6a15","applyUrl":"https://jobs.ashbyhq.com/manychat/35002a78-334e-4bd7-9485-35730f5e6a15/application","descriptionHtml":"Creating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.
Our AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.
We're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.
Want to build a system from scratch, and then watch a whole team rely on it?
As a Senior Python Engineer, Billing & Accounts, you’ll create the Python foundation for Manychat’s Billing. It’s a domain where the complexity is in the details: payments, payment provider integrations, anti-fraud, and local regulatory compliance, all tied to a pricing model that every feature depends on. You’ll build systems that handle failure gracefully, because they’re handling real money.
You’ll have real room to move. There’s no roadmap yet, so you’ll design systems end to end, make the architectural decisions, and experiment with what works best. Decisions move fast, and you’re trusted to make them. As new ventures and brands launch on top of Manychat, you’ll shape how Billing grows. Two mid-level engineers will join after you, and the foundation you lay is what they’ll build on. You’ll help them grow too.
Sound like your next challenge? Let’s talk!
We run Manychat under serious load, every day, and get it ready to handle even more. The stack is built for speed and durability, and we're already working at the front of the AI era, not scrambling to catch up. We're the ones who shape and own what gets built. You'll do that work alongside a team that already moves fast, holds a high bar, and has each other's backs when it counts.
Design and build Billing's Python foundation: the environment where product features and the existing PHP backend work together.
Set the direction while there's no roadmap yet: experiment, make architectural decisions on your own, and design systems end to end.
Build async services for billing workflows: payments, payment provider integrations, invoicing, anti-fraud, and local regulatory compliance.
Design and integrate APIs, both internal and third-party, with clear and stable contracts.
Build for failure: retries, idempotency, consistency, and observability, so every payment is handled correctly.
Set the testing, CI/CD, and rollout practices this layer runs on, so the team can maintain, extend, and scale it after you.
Mentor and set the technical bar for the two mid-level engineers who join after you.
Work with cross-functional partners, so your technical decisions fit how the business actually runs.
Help Billing support the business as it scales and as new products and ventures launch on top of Manychat..
You'll need:
6+ years of commercial Python development in production, with Python as your primary language and recent hands-on work.
Strong expertise in modern Python frameworks (FastAPI preferred; Django or Flask are fine).
Solid experience designing and integrating APIs, including third-party services.
Strong understanding of async programming and concurrency (AsyncIO, non-blocking I/O).
Experience with PostgreSQL and large datasets.
Experience building and maintaining backend systems under production load, designed to last.
Strong testing practices (unit and integration tests; PyTest preferred) and experience with CI/CD pipelines and Docker.
Strong engineering judgment: you design systems end to end and make architectural decisions on your own.
Mentoring or leadership experience of any kind.
Experience working in cross-functional teams, with clear communication and the ability to adapt when things change.
It would be great if you have:
Experience with billing, invoicing, or payment systems.
Experience with PHP.
A product mindset and scale-up experience.
Experience with queues, NoSQL, or analytical systems.
Deep database experience, such as replication, partitioning, sharding, or PL/pgSQL.
Hands-on experience with AI tools in your engineering work.
We care deeply about your growth, well-being, and comfort:
🌍 Hybrid onboarding to start remotely and relocation support for you and your family.
💙 Comprehensive health insurance for you and your family.
📚 Professional development budget for conferences, courses, and learning resources.
🫶 Flexible benefits package tailored to your priorities.
🪴 Hybrid work and generous leave options for work-life balance.
🍽 In-office perks including free meals and snacks.
🤝 Company-funded sports activities, annual offsites, and team-building events.
Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.
","descriptionPlain":"WHO WE ARE 🌍\n\nCreating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.\n\nOur AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.\n\nWe're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.\n\n\nWHO WE'RE LOOKING FOR 🌟\n\nWant to build a system from scratch, and then watch a whole team rely on it?\n\nAs a Senior Python Engineer, Billing & Accounts, you’ll create the Python foundation for Manychat’s Billing. It’s a domain where the complexity is in the details: payments, payment provider integrations, anti-fraud, and local regulatory compliance, all tied to a pricing model that every feature depends on. You’ll build systems that handle failure gracefully, because they’re handling real money.\n\nYou’ll have real room to move. There’s no roadmap yet, so you’ll design systems end to end, make the architectural decisions, and experiment with what works best. Decisions move fast, and you’re trusted to make them. As new ventures and brands launch on top of Manychat, you’ll shape how Billing grows. Two mid-level engineers will join after you, and the foundation you lay is what they’ll build on. You’ll help them grow too.\n\nSound like your next challenge? Let’s talk!\n\n \n\n\nYOUR FUTURE TEAMMATES 👋\n\nWe run Manychat under serious load, every day, and get it ready to handle even more. The stack is built for speed and durability, and we're already working at the front of the AI era, not scrambling to catch up. We're the ones who shape and own what gets built. You'll do that work alongside a team that already moves fast, holds a high bar, and has each other's backs when it counts.\n\n \n\n\nWHAT YOU'LL DO 🚀\n\n - Design and build Billing's Python foundation: the environment where product features and the existing PHP backend work together.\n\n - Set the direction while there's no roadmap yet: experiment, make architectural decisions on your own, and design systems end to end.\n\n - Build async services for billing workflows: payments, payment provider integrations, invoicing, anti-fraud, and local regulatory compliance.\n\n - Design and integrate APIs, both internal and third-party, with clear and stable contracts.\n\n - Build for failure: retries, idempotency, consistency, and observability, so every payment is handled correctly.\n\n - Set the testing, CI/CD, and rollout practices this layer runs on, so the team can maintain, extend, and scale it after you.\n\n - Mentor and set the technical bar for the two mid-level engineers who join after you.\n\n - Work with cross-functional partners, so your technical decisions fit how the business actually runs.\n\n - Help Billing support the business as it scales and as new products and ventures launch on top of Manychat..\n\n \n\n\nTO SHINE IN THIS ROLE 💥\n\nYou'll need:\n\n - 6+ years of commercial Python development in production, with Python as your primary language and recent hands-on work.\n\n - Strong expertise in modern Python frameworks (FastAPI preferred; Django or Flask are fine).\n\n - Solid experience designing and integrating APIs, including third-party services.\n\n - Strong understanding of async programming and concurrency (AsyncIO, non-blocking I/O).\n\n - Experience with PostgreSQL and large datasets.\n\n - Experience building and maintaining backend systems under production load, designed to last.\n\n - Strong testing practices (unit and integration tests; PyTest preferred) and experience with CI/CD pipelines and Docker.\n\n - Strong engineering judgment: you design systems end to end and make architectural decisions on your own.\n\n - Mentoring or leadership experience of any kind.\n\n - Experience working in cross-functional teams, with clear communication and the ability to adapt when things change.\n\nIt would be great if you have:\n\n - Experience with billing, invoicing, or payment systems.\n\n - Experience with PHP.\n\n - A product mindset and scale-up experience.\n\n - Experience with queues, NoSQL, or analytical systems.\n\n - Deep database experience, such as replication, partitioning, sharding, or PL/pgSQL.\n\n - Hands-on experience with AI tools in your engineering work.\n\n \n\n\nWHAT WE OFFER 🤗\n\nWe care deeply about your growth, well-being, and comfort:\n\n - 🌍 Hybrid onboarding to start remotely and relocation support for you and your family.\n\n - 💙 Comprehensive health insurance for you and your family.\n\n - 📚 Professional development budget for conferences, courses, and learning resources.\n\n - 🫶 Flexible benefits package tailored to your priorities.\n\n - 🪴 Hybrid work and generous leave options for work-life balance.\n\n - 🍽 In-office perks including free meals and snacks.\n\n - 🤝 Company-funded sports activities, annual offsites, and team-building events.\n\nManychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.\n\nThis commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success."},{"id":"a2864872-2efe-4d65-8022-7a8c3372d070","title":"Staff Site Reliability Engineer — AI Platform","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Barcelona, Spain","secondaryLocations":[],"publishedAt":"2026-08-12T13:09:21.916+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"08080","addressRegion":"","addressCountry":"Spain","addressLocality":"Barcelona, Spain"}},"jobUrl":"https://jobs.ashbyhq.com/manychat/a2864872-2efe-4d65-8022-7a8c3372d070","applyUrl":"https://jobs.ashbyhq.com/manychat/a2864872-2efe-4d65-8022-7a8c3372d070/application","descriptionHtml":"Creating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.
Our AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.
We're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.
Want to shape an AI platform's architecture from day one, instead of just maintaining what someone else built?
Manychat runs AI features for businesses worldwide, and we're hiring an SRE to own the reliability, performance, and cost of that AI infrastructure, and to raise the bar for how our whole engineering org builds on LLMs.
This isn't a classical SRE role with a bit of AI sprinkled on top. We need someone AI-native: you already understand how modern LLM systems behave in production, things like token throughput, provider rate limits, degraded model quality, and inference latency tails, and you treat all of that as a first-class reliability concern, not an afterthought.
Why this role is worth your time:
The AI Platform is still young, so you'll shape its architecture, standards, and roadmap from the ground up.
The stakes are real. AI features sit right in the critical path of customer-facing automation, so your work actually matters to the business, not just to a dashboard.
You'll partner directly with the Head of Infrastructure, with real autonomy and visibility into how your decisions play out.
Sound like the kind of ownership you've been looking for?
Own reliability and performance of our AI infrastructure: AI Gateway, inference services, and integrations with Amazon Bedrock, Azure OpenAI, and other LLM providers.
Design and evolve the AI Gateway: routing, failover between providers, rate limiting, caching, and guardrails.
Build observability for AI systems: latency/throughput/error SLOs per model and provider, token-level metrics, quality and drift signals.
Drive cost optimization and FinOps for AI workloads: per-feature cost visibility, model right-sizing, caching strategies, provider mix.
Run capacity planning and incident response for inference services; write and improve runbooks and postmortems.
Scale AI expertise across the org: set standards, review designs, and coach teams shipping LLM-backed features.
You’ll need:
5+ years in SRE / platform / infrastructure engineering, including production ownership at significant scale.
Hands-on experience operating LLM-backed systems in production: provider APIs (Bedrock, OpenAI, Anthropic, or similar), inference pipelines, self-hosted or managed model serving.
Deep cloud-native background: AWS, Kubernetes, Terraform/IaC, CI/CD.
Strong observability practice (Prometheus/Grafana, OpenTelemetry, or equivalent) and experience defining SLOs for non-deterministic systems.
Proven cost-optimization work: you can show where you cut cloud or inference spend and how you made cost visible.
Staff-level influence: you've set technical direction beyond your own team and brought others along
It would be great if you have:
Experience building or operating an LLM gateway/proxy (e.g., LiteLLM, Kong AI Gateway, custom).
Experience with GPU workload optimization, quantization, or serving frameworks (vLLM, TGI, Triton).
Experience with eval pipelines and quality monitoring for LLM outputs.
Green-field ownership: the AI Platform is young; you'll shape its architecture, standards, and roadmap.
Real scale and real stakes: AI features sit in the critical path of customer-facing automation.
Direct partnership with the Head of Infrastructure; high autonomy and visibility.
We care deeply about your growth, well-being, and comfort:
🌍 Hybrid onboarding to start work remotely and relocation support for you and your family.
💙 Comprehensive health insurance for both you and your family.
📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.
🫶 Flexible benefits package: no one-size-fits-all perks here. You get a budget and you decide where it goes, from health and wellbeing to family and setting up your home office.
🪴 Hybrid work and generous, flexible time off — planned with your team, not rationed by a rigid quota.
🍽️ In-office perks, including free meals and snacks.
🤝 Company-funded sport activities, annual offsites and team-building events.
🤖 AI isn't a perk here — it's how we work. Claude, OpenAI, and more are on by default from day one, and we back teams in adopting whatever makes them faster.
Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.
","descriptionPlain":"WHO WE ARE 🌍\n\nCreating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.\n\nOur AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.\n\nWe're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.\n\n\nWHO WE’RE LOOKING FOR 🚀 🌟\n\nWant to shape an AI platform's architecture from day one, instead of just maintaining what someone else built?\n\nManychat runs AI features for businesses worldwide, and we're hiring an SRE to own the reliability, performance, and cost of that AI infrastructure, and to raise the bar for how our whole engineering org builds on LLMs.\n\nThis isn't a classical SRE role with a bit of AI sprinkled on top. We need someone AI-native: you already understand how modern LLM systems behave in production, things like token throughput, provider rate limits, degraded model quality, and inference latency tails, and you treat all of that as a first-class reliability concern, not an afterthought.\n\nWhy this role is worth your time:\n\n - The AI Platform is still young, so you'll shape its architecture, standards, and roadmap from the ground up.\n\n - The stakes are real. AI features sit right in the critical path of customer-facing automation, so your work actually matters to the business, not just to a dashboard.\n\n - You'll partner directly with the Head of Infrastructure, with real autonomy and visibility into how your decisions play out.\n\nSound like the kind of ownership you've been looking for?\n\n\nWHAT YOU'LL DO 🚀\n\n - Own reliability and performance of our AI infrastructure: AI Gateway, inference services, and integrations with Amazon Bedrock, Azure OpenAI, and other LLM providers.\n\n - Design and evolve the AI Gateway: routing, failover between providers, rate limiting, caching, and guardrails.\n\n - Build observability for AI systems: latency/throughput/error SLOs per model and provider, token-level metrics, quality and drift signals.\n\n - Drive cost optimization and FinOps for AI workloads: per-feature cost visibility, model right-sizing, caching strategies, provider mix.\n\n - Run capacity planning and incident response for inference services; write and improve runbooks and postmortems.\n\n - Scale AI expertise across the org: set standards, review designs, and coach teams shipping LLM-backed features.\n\n\nTO SHINE IN THIS ROLE 💥\n\nYou’ll need:\n\n - 5+ years in SRE / platform / infrastructure engineering, including production ownership at significant scale.\n\n - Hands-on experience operating LLM-backed systems in production: provider APIs (Bedrock, OpenAI, Anthropic, or similar), inference pipelines, self-hosted or managed model serving.\n\n - Deep cloud-native background: AWS, Kubernetes, Terraform/IaC, CI/CD.\n\n - Strong observability practice (Prometheus/Grafana, OpenTelemetry, or equivalent) and experience defining SLOs for non-deterministic systems.\n\n - Proven cost-optimization work: you can show where you cut cloud or inference spend and how you made cost visible.\n\n - Staff-level influence: you've set technical direction beyond your own team and brought others along\n\nIt would be great if you have:\n\n - Experience building or operating an LLM gateway/proxy (e.g., LiteLLM, Kong AI Gateway, custom).\n\n - Experience with GPU workload optimization, quantization, or serving frameworks (vLLM, TGI, Triton).\n\n - Experience with eval pipelines and quality monitoring for LLM outputs.\n\n\nWHY THIS ROLE\n\n - Green-field ownership: the AI Platform is young; you'll shape its architecture, standards, and roadmap.\n\n - Real scale and real stakes: AI features sit in the critical path of customer-facing automation.\n\n - Direct partnership with the Head of Infrastructure; high autonomy and visibility.\n\n\nWHAT WE OFFER 🤗\n\nWe care deeply about your growth, well-being, and comfort:\n\n - 🌍 Hybrid onboarding to start work remotely and relocation support for you and your family.\n\n - 💙 Comprehensive health insurance for both you and your family.\n\n - 📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.\n\n - 🫶 Flexible benefits package: no one-size-fits-all perks here. You get a budget and you decide where it goes, from health and wellbeing to family and setting up your home office.\n\n - 🪴 Hybrid work and generous, flexible time off — planned with your team, not rationed by a rigid quota.\n\n - 🍽️ In-office perks, including free meals and snacks.\n\n - 🤝 Company-funded sport activities, annual offsites and team-building events.\n\n - 🤖 AI isn't a perk here — it's how we work. Claude, OpenAI, and more are on by default from day one, and we back teams in adopting whatever makes them faster.\n\nManychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.\n\nThis commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success."},{"id":"65f2b89f-555b-4ff7-b69e-a452b85ac931","title":"Head of Affiliate Partnerships","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"New York, US","secondaryLocations":[],"publishedAt":"2026-08-12T13:12:57.718+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"07008","addressRegion":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/manychat/65f2b89f-555b-4ff7-b69e-a452b85ac931","applyUrl":"https://jobs.ashbyhq.com/manychat/65f2b89f-555b-4ff7-b69e-a452b85ac931/application","descriptionHtml":"Creating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.
Our AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.
We're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.
We’re looking for a Head of Affiliate Partnerships to own and scale one of Manychat’s most important acquisition channels. Our affiliate ecosystem includes over 6,000 partners across creators, publishers, and agencies and it already drives meaningful, efficient growth. This person in this role will be responsible for taking that engine to the next level.
You’ll be responsible for building a program that works at scale while also developing deep, high-trust relationships with our highest-impact partners. This is a strategic and hands-on role where you’ll design systems, lead experimentation, and personally engage with top affiliates who drive a significant share of acquisition and revenue.
This role sits within the Growth organization and works closely with Product, Lifecycle, and Data teams. You’ll start with one direct report and will help shape the future structure of the team as the program scales.
Meet the Marketing team:
We're the voice of Manychat. A voice that's loud, creative, opinionated, and weird in the best possible way. We combine passion, data, and storytelling to cut through the noise and fuel mad growth.
Your work won't sit in a folder. It'll be out in the world — driving growth, sparking conversations, inspiring creators, and entertaining them. We're always down to test out new ideas and share learnings, so if you have something up your sleeve, say it! We want to hear it and make it happen together.
Own the affiliate channel end-to-end
You will be accountable for affiliate-driven acquisition and revenue, from strategy to execution. This includes goal setting, forecasting, performance tracking, and continuous optimization of the channel.
Build scalable onboarding and activation for long-tail partners
Design and launch automated onboarding, education, and activation journeys that help thousands of smaller partners succeed with minimal friction. This includes tooling, content, incentives, and lifecycle communication that drives early wins and sustained engagement.
Develop a high-touch program for top partners
Create and run a relationship-driven program for high-potential and top-performing affiliates. This includes personalized onboarding, ongoing strategy support, early access to launches, co-marketing opportunities, and regular performance reviews. You’ll act as a trusted partner to creators and agencies who treat Manychat as a core growth lever.
Evolve the program with technology and AI
Partner closely with internal teams to adopt new tools and AI-powered workflows that improve how affiliates are onboarded, supported, and activated. You don’t need to be an AI expert, but you should be curious, forward-thinking, and excited to learn how new technology can unlock scale and efficiency.
Partner cross-functionally
Work with Product and Growth teams to ensure affiliates are aligned with launches, positioning, and priority use cases. Bring partner insights back into the company to influence roadmap, messaging, and growth strategy.
Lead and grow the team
Manage and mentor the affiliate team, starting with one direct report. Over time, help define the org design, roles, and processes needed to support a global, high-impact affiliate program.
You’ll bring:
Strong affiliate or partner program leadership
You have experience owning and scaling an affiliate or partner program at a growth-stage or scaled tech company. You understand creators, publishers, and agencies and how their incentives, motivations, and businesses differ.
Strategic thinking with hands-on execution skills
You can design long-term strategy, but you’re equally comfortable getting into the weeds. You’re excited to build playbooks, test ideas, jump on partner calls, and refine systems yourself.
Ability to build deep relationships
You know how to build trust with top partners and turn strong relationships into sustained growth. You enjoy working closely with high-performing creators and agencies and understand how to make them feel supported, valued, and excited to grow with you.
Data-driven and growth-minded
You’re comfortable using data to make decisions, measure performance, and prioritize where to invest time and resources. You think in terms of acquisition efficiency, leverage, and scalable impact.
A Curiosity for new technology
You’re interested in how automation and AI can improve partner programs and are open to learning new tools and workflows as the program evolves.
Strong communication and collaboration
You can clearly articulate strategy, align stakeholders, and represent the affiliate channel internally with confidence and clarity.
Affiliates are one of Manychat’s biggest and most strategic growth channels. This role is an opportunity to shape how thousands of creators and partners grow their businesses with Manychat and how Manychat scales globally through partnerships. You’ll have real ownership, executive visibility, and the chance to build a world-class affiliate program that others look to as a benchmark.
We care deeply about your growth, well-being, and comfort:
📚 Annual professional development reimbursement for conference tickets, online courses, and other relevant resources to help you grow.
💙 Comprehensive medical, dental, and vision coverage for you and your dependents.
🪴 Hybrid work and generous leave options to prioritize your work-life balance.
🍽️ In-office perks, including free meals and snacks.
🤝 Company-funded sport activities, annual offsites and team-building events.
Visa sponsorship for this role is currently not available.
Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.
","descriptionPlain":"WHO WE ARE 🌍\n\nCreating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.\n\nOur AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.\n\nWe're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.\n\n\nWHO WE’RE LOOKING FOR 🌟\n\nWe’re looking for a Head of Affiliate Partnerships to own and scale one of Manychat’s most important acquisition channels. Our affiliate ecosystem includes over 6,000 partners across creators, publishers, and agencies and it already drives meaningful, efficient growth. This person in this role will be responsible for taking that engine to the next level.\n\nYou’ll be responsible for building a program that works at scale while also developing deep, high-trust relationships with our highest-impact partners. This is a strategic and hands-on role where you’ll design systems, lead experimentation, and personally engage with top affiliates who drive a significant share of acquisition and revenue.\n\nThis role sits within the Growth organization and works closely with Product, Lifecycle, and Data teams. You’ll start with one direct report and will help shape the future structure of the team as the program scales.\n\n\nYOUR FUTURE TEAMMATES 👋\n\nMeet the Marketing team:\n\nWe're the voice of Manychat. A voice that's loud, creative, opinionated, and weird in the best possible way. We combine passion, data, and storytelling to cut through the noise and fuel mad growth.\n\n\nWHY YOU’LL LIKE IT HERE 🤩\n\nYour work won't sit in a folder. It'll be out in the world — driving growth, sparking conversations, inspiring creators, and entertaining them. We're always down to test out new ideas and share learnings, so if you have something up your sleeve, say it! We want to hear it and make it happen together.\n\n\nWHAT YOU’LL DO 🚀\n\nOwn the affiliate channel end-to-end\n\nYou will be accountable for affiliate-driven acquisition and revenue, from strategy to execution. This includes goal setting, forecasting, performance tracking, and continuous optimization of the channel.\n\nBuild scalable onboarding and activation for long-tail partners\n\nDesign and launch automated onboarding, education, and activation journeys that help thousands of smaller partners succeed with minimal friction. This includes tooling, content, incentives, and lifecycle communication that drives early wins and sustained engagement.\n\nDevelop a high-touch program for top partners\n\nCreate and run a relationship-driven program for high-potential and top-performing affiliates. This includes personalized onboarding, ongoing strategy support, early access to launches, co-marketing opportunities, and regular performance reviews. You’ll act as a trusted partner to creators and agencies who treat Manychat as a core growth lever.\n\nEvolve the program with technology and AI\n\nPartner closely with internal teams to adopt new tools and AI-powered workflows that improve how affiliates are onboarded, supported, and activated. You don’t need to be an AI expert, but you should be curious, forward-thinking, and excited to learn how new technology can unlock scale and efficiency.\n\nPartner cross-functionally\n\nWork with Product and Growth teams to ensure affiliates are aligned with launches, positioning, and priority use cases. Bring partner insights back into the company to influence roadmap, messaging, and growth strategy.\n\nLead and grow the team\n\nManage and mentor the affiliate team, starting with one direct report. Over time, help define the org design, roles, and processes needed to support a global, high-impact affiliate program.\n\n\nTO SHINE IN THIS ROLE 💥\n\nYou’ll bring:\n\nStrong affiliate or partner program leadership\n\nYou have experience owning and scaling an affiliate or partner program at a growth-stage or scaled tech company. You understand creators, publishers, and agencies and how their incentives, motivations, and businesses differ.\n\nStrategic thinking with hands-on execution skills\n\nYou can design long-term strategy, but you’re equally comfortable getting into the weeds. You’re excited to build playbooks, test ideas, jump on partner calls, and refine systems yourself.\n\nAbility to build deep relationships\n\nYou know how to build trust with top partners and turn strong relationships into sustained growth. You enjoy working closely with high-performing creators and agencies and understand how to make them feel supported, valued, and excited to grow with you.\n\nData-driven and growth-minded\n\nYou’re comfortable using data to make decisions, measure performance, and prioritize where to invest time and resources. You think in terms of acquisition efficiency, leverage, and scalable impact.\n\nA Curiosity for new technology\n\nYou’re interested in how automation and AI can improve partner programs and are open to learning new tools and workflows as the program evolves.\n\nStrong communication and collaboration\n\nYou can clearly articulate strategy, align stakeholders, and represent the affiliate channel internally with confidence and clarity.\n\n\nWHY THIS ROLE MATTERS\n\nAffiliates are one of Manychat’s biggest and most strategic growth channels. This role is an opportunity to shape how thousands of creators and partners grow their businesses with Manychat and how Manychat scales globally through partnerships. You’ll have real ownership, executive visibility, and the chance to build a world-class affiliate program that others look to as a benchmark.\n\n\nWHAT WE OFFER 🤗\n\nWe care deeply about your growth, well-being, and comfort:\n\n - 📚 Annual professional development reimbursement for conference tickets, online courses, and other relevant resources to help you grow.\n\n - 💙 Comprehensive medical, dental, and vision coverage for you and your dependents.\n\n - 🪴 Hybrid work and generous leave options to prioritize your work-life balance.\n\n - 🍽️ In-office perks, including free meals and snacks.\n\n - 🤝 Company-funded sport activities, annual offsites and team-building events.\n\nVisa sponsorship for this role is currently not available.\n\nManychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.\n\nThis commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success."},{"id":"2e3cfe30-ddbd-473e-8c82-b118bf82a8f2","title":"B2B Marketing Director","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"New York, US","secondaryLocations":[],"publishedAt":"2026-08-27T21:49:50.406+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"07008","addressRegion":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/manychat/2e3cfe30-ddbd-473e-8c82-b118bf82a8f2","applyUrl":"https://jobs.ashbyhq.com/manychat/2e3cfe30-ddbd-473e-8c82-b118bf82a8f2/application","descriptionHtml":"Creating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.
Our AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.
We're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.
WHO WE'RE LOOKING FOR
You’ll be our first B2B marketing hire, at a company that’s already rocking it. An established brand, massive global exposure, and talent for days to help you do great things.
We’re looking for someone who’s built brands, created demand, and filled pipelines before. Someone with a point of view on how these things should work, and the ability to get them working.
You’ll shape the strategy, launch some programs, and build a star-studded team to take our new product to the…um, stars? We might also need a copywriter.
YOUR FUTURE TEAMMATES
First of all, you’ll be part of the dashing new super unit currently known as ‘Manychat for Brands’. You’ll partner with a new product team, a new customer success team, a new sales team… there’s a pattern here we can’t fully put our finger on.
And of course, the Manychat Marketing team. You’re part of that too.
These people are the worst. Chaotic, opinionated, and just plain weird. You will love us to death.
How awesome is it to build something from scratch, but this time with resources! and knowledge! and a universally loved brand behind you! The opportunity of a lifetime.
You’ll have the freedom to try things, the support to make them happen, and the responsibility to figure out whether they worked. Your ideas will also meet customers. They will decide everything. They are your new boss.
Oh and you get to build your own super team? Pinch yourself to find out if this is a real JD.
Build the brand foundations
Build scalable growth systems (legal made us write ‘scalable’ at least once)
Create demand and grow pipeline
Mine the Manychat ecosystem for opportunities
Help Sales win
Build a team worthy of Manychat
Talk about horses unusually often
More things.
If you don’t know this, please do not apply.
Just kidding.
Or are we?
Note from Legal: We are.
You’ll want to have experience building and scaling B2B marketing teams that were very proud of what they’ve done at the time. Their CEO was also proud of them because it made them rich.
Experience with brand AND demand! We’re in a why-not-both situation here.
Also product marketing! Yeesh, starting to seem unreasonably ambitious with the requirements here.
You are unreasonably ambitious, yes?
Also - be kind always. We’re very touchy about this one.
Your growth and well-being are our growth and well-being. You’ll get:
📚Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.
💙 Comprehensive medical, dental, and vision coverage for you and your dependents.
🪴 Hybrid work and generous, flexible time off
🍽️ In-office perks, including free meals and snacks.
🤝 Company-funded sport activities, annual offsites and team-building events.
🤖 AI isn't a perk here - it's how we work. Claude, OpenAI, and more are on by default from day one, and we back teams in adopting whatever makes them faster.
Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.
","descriptionPlain":"WHO WE ARE 🌍\n\nCreating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.\n\nOur AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.\n\nWe're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.\n\nWHO WE'RE LOOKING FOR\n\nYou’ll be our first B2B marketing hire, at a company that’s already rocking it. An established brand, massive global exposure, and talent for days to help you do great things.\n\n\nWe’re looking for someone who’s built brands, created demand, and filled pipelines before. Someone with a point of view on how these things should work, and the ability to get them working.\n\n\nYou’ll shape the strategy, launch some programs, and build a star-studded team to take our new product to the…um, stars? We might also need a copywriter.\n\n\n\nYOUR FUTURE TEAMMATES\n\nFirst of all, you’ll be part of the dashing new super unit currently known as ‘Manychat for Brands’. You’ll partner with a new product team, a new customer success team, a new sales team… there’s a pattern here we can’t fully put our finger on.\n\n\nAnd of course, the Manychat Marketing team. You’re part of that too.\n\n\nThese people are the worst. Chaotic, opinionated, and just plain weird. You will love us to death.\n\n\n\nWHY YOU'LL LIKE IT HERE\n\nHow awesome is it to build something from scratch, but this time with resources! and knowledge! and a universally loved brand behind you! The opportunity of a lifetime.\n\n\nYou’ll have the freedom to try things, the support to make them happen, and the responsibility to figure out whether they worked. Your ideas will also meet customers. They will decide everything. They are your new boss.\n\n\nOh and you get to build your own super team? Pinch yourself to find out if this is a real JD.\n\n\n\nWHAT YOU'LL DO\n\n - Build the brand foundations\n\n - Build scalable growth systems (legal made us write ‘scalable’ at least once)\n\n - Create demand and grow pipeline\n\n - Mine the Manychat ecosystem for opportunities\n\n - Help Sales win\n\n - Build a team worthy of Manychat\n\n - Talk about horses unusually often\n\n - More things.\n \n\n\nWHAT SUCCESS LOOKS LIKE\n\n - If you don’t know this, please do not apply.\n\n - Just kidding.\n\n - Or are we?\n\n - Note from Legal: We are.\n \n\n\nTO SHINE IN THIS ROLE\n\n - You’ll want to have experience building and scaling B2B marketing teams that were very proud of what they’ve done at the time. Their CEO was also proud of them because it made them rich.\n\n - Experience with brand AND demand! We’re in a why-not-both situation here.\n\n - Also product marketing! Yeesh, starting to seem unreasonably ambitious with the requirements here.\n\n - You are unreasonably ambitious, yes?\n\n - Also - be kind always. We’re very touchy about this one.\n\n\n\n\nWHAT WE OFFER\n\nYour growth and well-being are our growth and well-being. You’ll get:\n\n - 📚Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.\n\n - 💙 Comprehensive medical, dental, and vision coverage for you and your dependents.\n\n - 🪴 Hybrid work and generous, flexible time off\n\n - 🍽️ In-office perks, including free meals and snacks.\n\n - 🤝 Company-funded sport activities, annual offsites and team-building events.\n\n - 🤖 AI isn't a perk here - it's how we work. Claude, OpenAI, and more are on by default from day one, and we back teams in adopting whatever makes them faster.\n\nManychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.\n\nThis commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success."},{"id":"2cd8e9d5-334a-4eb9-88bf-4d71b69b430a","title":"Head of Lifecycle Marketing","department":"Marketing","team":"Growth","employmentType":"FullTime","location":"Austin, US","secondaryLocations":[],"publishedAt":"2026-09-07T14:48:19.955+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"73301","addressRegion":"Austin, US","addressCountry":"United States","addressLocality":"Austin"}},"jobUrl":"https://jobs.ashbyhq.com/manychat/2cd8e9d5-334a-4eb9-88bf-4d71b69b430a","applyUrl":"https://jobs.ashbyhq.com/manychat/2cd8e9d5-334a-4eb9-88bf-4d71b69b430a/application","descriptionHtml":"Creating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.
Our AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.
We're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.
WHAT WE’RE LOOKING FOR 🌟
We're seeking a Head of Lifecycle Marketing to own the entire customer journey from first touch to loyal advocate. You'll design and run the lifecycle engine that turns signups into activated users, free users into paying customers, and customers into long-term fans.
You will report to our VP of Growth Marketing and collaborate cross-functionally with Product Marketing, Product, Creative, Engineering, Analytics, and Content to build lifecycle programs that support our GTM motion and drive activation, conversion, retention, and expansion at scale.
YOUR FUTURE TEAMMATES 👋
Meet the Marketing team:
We're the voice of Manychat. A voice that's loud, creative, opinionated, and weird in the best possible way. We combine passion, data, and storytelling to cut through the noise and fuel mad growth.
WHAT YOU’LL DO 🚀
Own the end-to-end lifecycle strategy - onboarding, activation, free-to-paid conversion, engagement, retention, churn prevention, win-back, and expansion that is aligned with business objectives and audience segments.
Build and orchestrate automated programs across email, in-product messaging, push, and chat channels, delivering the right message to the right user at the right moment.
Design a segmentation and personalization framework based on user behavior, product usage, and audience type.
Run a rigorous experimentation program: hypothesize, A/B test, measure, iterate. Every campaign should teach us something.
Partner with Product Marketing and Product on launches, promotions, and feature-adoption campaigns; partner with Analytics to build the measurement infrastructure lifecycle deserves.
Establish KPIs across the funnel (activation rate, trial conversion, retention curves, LTV, reactivation), report on performance, and translate insights into action.
Own the lifecycle tech stack and continuously improve tooling and processes.
Hire, lead, and develop a team of lifecycle marketers, setting a high bar for craft and speed.
Stay ahead of industry trends, best practices, and emerging technologies (including AI-driven personalization) to keep our lifecycle engine world-class.
TO SHINE IN THIS ROLE 💥
You’ll need:
8+ years in lifecycle, CRM, or marketing automation ideally in product-led growth companies with a proven track record of moving activation, conversion, and retention metrics.
Deep hands-on experience with a modern marketing automation platform (e.g., Braze, Iterable, Customer.io, HubSpot) and an understanding of deliverability, data flows, and event-based triggering.
Strong analytical skills: you're fluent in funnel analysis, cohort retention, and experiment design, and comfortable in analytics tools.
Experience leading and growing a team, with the communication skills to influence stakeholders at every level.
Excellent project management: you prioritize ruthlessly, manage timelines, and deliver in a fast-paced environment.
A creative, customer-obsessed mindset! You sweat the copy and the segmentation logic equally.
Bonus: familiarity with the creator economy, chat marketing, or freemium business models.
WHAT WE OFFER 🤗
We care deeply about your growth, well-being, and comfort:
📚Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.
💙 Comprehensive medical, dental, and vision coverage for you and your dependents.
🪴 Hybrid work and generous, flexible time off — planned with your team, not rationed by a rigid quota.
🌎 Work from where you need to — agreed with your team, not tied to a desk. Flexibility we built in on purpose, because location shouldn't get in the way of great work.
🍽️ In-office perks, including free meals and snacks.
🤝 Company-funded sport activities, annual offsites and team-building events.
🤖 AI isn't a perk here — it's how we work. Claude, OpenAI, and more are on by default from day one, and we back teams in adopting whatever makes them faster.
Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.
","descriptionPlain":"WHO WE ARE 🌍\n\nCreating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.\n\nOur AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.\n\nWe're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.\n\nWHAT WE’RE LOOKING FOR 🌟\n\nWe're seeking a Head of Lifecycle Marketing to own the entire customer journey from first touch to loyal advocate. You'll design and run the lifecycle engine that turns signups into activated users, free users into paying customers, and customers into long-term fans.\n\nYou will report to our VP of Growth Marketing https://www.linkedin.com/in/annatutckaia/ and collaborate cross-functionally with Product Marketing, Product, Creative, Engineering, Analytics, and Content to build lifecycle programs that support our GTM motion and drive activation, conversion, retention, and expansion at scale.\n\nYOUR FUTURE TEAMMATES 👋\n\nMeet the Marketing team:\n\nWe're the voice of Manychat. A voice that's loud, creative, opinionated, and weird in the best possible way. We combine passion, data, and storytelling to cut through the noise and fuel mad growth.\n\nWHAT YOU’LL DO 🚀\n\n - Own the end-to-end lifecycle strategy - onboarding, activation, free-to-paid conversion, engagement, retention, churn prevention, win-back, and expansion that is aligned with business objectives and audience segments.\n\n - Build and orchestrate automated programs across email, in-product messaging, push, and chat channels, delivering the right message to the right user at the right moment.\n\n - Design a segmentation and personalization framework based on user behavior, product usage, and audience type.\n\n - Run a rigorous experimentation program: hypothesize, A/B test, measure, iterate. Every campaign should teach us something.\n\n - Partner with Product Marketing and Product on launches, promotions, and feature-adoption campaigns; partner with Analytics to build the measurement infrastructure lifecycle deserves.\n\n - Establish KPIs across the funnel (activation rate, trial conversion, retention curves, LTV, reactivation), report on performance, and translate insights into action.\n\n - Own the lifecycle tech stack and continuously improve tooling and processes.\n\n - Hire, lead, and develop a team of lifecycle marketers, setting a high bar for craft and speed.\n\n - Stay ahead of industry trends, best practices, and emerging technologies (including AI-driven personalization) to keep our lifecycle engine world-class.\n\nTO SHINE IN THIS ROLE 💥\n\nYou’ll need:\n\n - 8+ years in lifecycle, CRM, or marketing automation ideally in product-led growth companies with a proven track record of moving activation, conversion, and retention metrics.\n\n - Deep hands-on experience with a modern marketing automation platform (e.g., Braze, Iterable, Customer.io http://Customer.io, HubSpot) and an understanding of deliverability, data flows, and event-based triggering.\n\n - Strong analytical skills: you're fluent in funnel analysis, cohort retention, and experiment design, and comfortable in analytics tools.\n\n - Experience leading and growing a team, with the communication skills to influence stakeholders at every level.\n\n - Excellent project management: you prioritize ruthlessly, manage timelines, and deliver in a fast-paced environment.\n\n - A creative, customer-obsessed mindset! You sweat the copy and the segmentation logic equally.\n\n - Bonus: familiarity with the creator economy, chat marketing, or freemium business models.\n\nWHAT WE OFFER 🤗\n\nWe care deeply about your growth, well-being, and comfort:\n\n - 📚Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.\n\n - 💙 Comprehensive medical, dental, and vision coverage for you and your dependents.\n\n - 🪴 Hybrid work and generous, flexible time off — planned with your team, not rationed by a rigid quota.\n\n - 🌎 Work from where you need to — agreed with your team, not tied to a desk. Flexibility we built in on purpose, because location shouldn't get in the way of great work.\n\n - 🍽️ In-office perks, including free meals and snacks.\n\n - 🤝 Company-funded sport activities, annual offsites and team-building events.\n\n - 🤖 AI isn't a perk here — it's how we work. Claude, OpenAI, and more are on by default from day one, and we back teams in adopting whatever makes them faster.\n\nManychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.\n\nThis commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success."},{"id":"860d1600-5a6f-4267-ae05-79b9379c03a9","title":"Staff UX Researcher","department":"Product","team":"Product Design","employmentType":"FullTime","location":"Barcelona, Spain","secondaryLocations":[],"publishedAt":"2026-10-14T08:34:28.274+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"08080","addressRegion":"","addressCountry":"Spain","addressLocality":"Barcelona, Spain"}},"jobUrl":"https://jobs.ashbyhq.com/manychat/860d1600-5a6f-4267-ae05-79b9379c03a9","applyUrl":"https://jobs.ashbyhq.com/manychat/860d1600-5a6f-4267-ae05-79b9379c03a9/application","descriptionHtml":"Creating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.
Our AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.
We're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.
WHO WE'RE LOOKING FOR 🌟
Are you the researcher leadership calls when a decision is too big to get wrong?
Do you go deep enough in a domain to become the person everyone asks, then zoom out to connect that expertise to product strategy? Do you move between a survey, a regression, a field study and a workshop without losing rigor? Can you sit with a C-level leader, hold your position, and leave with a decision?
We're looking for a Staff UX Researcher to lead our most business-critical research. You'll set the research agenda for a product area, build domain expertise that compounds over time, and lead other researchers to execute. If you want your work to shape what a customer-centric, data-informed automation platform builds next, this role is for you!
WHAT YOU'LL DO 🚀
Lead Business-Critical Research
Own the highest-stakes research initiatives for a product area, from framing the strategic question to the decision it informs.
Decide what deserves rigor and what doesn't, and say no to studies that dilute the story.
Lead other researchers to execute against a shared agenda, and step in hands-on where the risk is highest.
Build Domain Expertise
Go deep in a domain (for example, creators, monetization, or channels) through expert research, and synthesize across studies and quarters into a durable point of view.
Spot where research is structurally missing in the product and data systems, and close the gap.
Blend Quantitative and Qualitative Methods
Design mixed-methods programs that triangulate behavioral data, surveys, and qualitative work into one answer.
Partner with product analysts and data science on sizing, segmentation, and measurement.
Use AI for the operator-side work (transcription, first-pass clustering, drafts) and own the interpretation the org will act on.
Influence Leadership
Present to and advise C-level and senior leaders, often to people who were not in the room.
Get research embedded in planning and roadmap trade-offs, not bolted on afterwards.
Hold an ethical line on participants and data even when it is costly to the roadmap.
Shape & Scale the Practice
Establish methods, templates, and ResearchOps decisions (tooling, panel strategy, repository structure) that other researchers adopt.
Mentor researchers and calibrate quality across the team.
Set the area’s stance on AI in research: which study types can run mostly AI-assisted, which still need a human-designed protocol, and where AI tooling is trustworthy enough to scale. Build shared synthesis practices that other researchers use.
WHAT SUCCESS LOOKS LIKE 🎯
Decisions Changed: Your research shapes company and product area strategy, and leadership can point to bets that went a different way because of it.
Trusted Domain Authority: Product, design, data, and leadership come to you first on your domain, and your point of view holds up over time.
One Answer from Many Methods: Mixed-methods work replaces competing qualitative and quantitative narratives with a single recommendation.
Leadership Confidence: C-level partners rely on your judgment, and research is part of planning instead of a late check.
Raised Bar: Other researchers adopt your methods and patterns, including clear guardrails for where AI helps and where it doesn’t, and the quality of research across the area goes up.
WHAT YOU'LL BRING 💥
Senior-to-Staff Track Record: 8-10+ years of leading high-impact UX research at software companies, ideally in complex or multi-sided products, plus a degree in HCI, Psychology, Anthropology, Social Sciences, Data Science, or a related field (or equivalent experience).
Expert-Level Research Design: You are exemplary in at least one core research competency and strong across the rest. You know when a shortcut compromises the answer.
Mixed-Methods Fluency: Confident with qualitative (field studies, interviews, workshops) and quantitative (survey design, behavioral data, statistical reasoning) approaches, and able to combine them.
Domain Depth: Evidence that you built lasting expertise in a domain and turned it into a point of view the business used.
Executive Influence: Experience presenting to C-level, framing findings around business outcomes, and holding your position under pressure.
Strategic Impact: You have shaped roadmap-level trade-offs, not only product decisions, and can show the outcome.
Leading Through Others: You have mentored or led researchers, set shared methods, and improved research operations.
Narrative Craft: You make findings memorable and legible to people who did not run the study.
Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.
","descriptionPlain":"WHO WE ARE 🌍\n\nCreating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.\n\nOur AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.\n\nWe're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.\n\nWHO WE'RE LOOKING FOR 🌟\n\nAre you the researcher leadership calls when a decision is too big to get wrong?\n\nDo you go deep enough in a domain to become the person everyone asks, then zoom out to connect that expertise to product strategy? Do you move between a survey, a regression, a field study and a workshop without losing rigor? Can you sit with a C-level leader, hold your position, and leave with a decision?\n\nWe're looking for a Staff UX Researcher to lead our most business-critical research. You'll set the research agenda for a product area, build domain expertise that compounds over time, and lead other researchers to execute. If you want your work to shape what a customer-centric, data-informed automation platform builds next, this role is for you!\n\n\n\nWHAT YOU'LL DO 🚀\n\nLead Business-Critical Research\n\nOwn the highest-stakes research initiatives for a product area, from framing the strategic question to the decision it informs.\n\nDecide what deserves rigor and what doesn't, and say no to studies that dilute the story.\n\nLead other researchers to execute against a shared agenda, and step in hands-on where the risk is highest.\n\nBuild Domain Expertise\n\nGo deep in a domain (for example, creators, monetization, or channels) through expert research, and synthesize across studies and quarters into a durable point of view.\n\nSpot where research is structurally missing in the product and data systems, and close the gap.\n\nBlend Quantitative and Qualitative Methods\n\nDesign mixed-methods programs that triangulate behavioral data, surveys, and qualitative work into one answer.\n\nPartner with product analysts and data science on sizing, segmentation, and measurement.\n\nUse AI for the operator-side work (transcription, first-pass clustering, drafts) and own the interpretation the org will act on.\n\nInfluence Leadership\n\nPresent to and advise C-level and senior leaders, often to people who were not in the room.\n\nGet research embedded in planning and roadmap trade-offs, not bolted on afterwards.\n\nHold an ethical line on participants and data even when it is costly to the roadmap.\n\nShape & Scale the Practice\n\nEstablish methods, templates, and ResearchOps decisions (tooling, panel strategy, repository structure) that other researchers adopt.\n\nMentor researchers and calibrate quality across the team.\n\nSet the area’s stance on AI in research: which study types can run mostly AI-assisted, which still need a human-designed protocol, and where AI tooling is trustworthy enough to scale. Build shared synthesis practices that other researchers use.\n\n\n\nWHAT SUCCESS LOOKS LIKE 🎯\n\nDecisions Changed: Your research shapes company and product area strategy, and leadership can point to bets that went a different way because of it.\n\nTrusted Domain Authority: Product, design, data, and leadership come to you first on your domain, and your point of view holds up over time.\n\nOne Answer from Many Methods: Mixed-methods work replaces competing qualitative and quantitative narratives with a single recommendation.\n\nLeadership Confidence: C-level partners rely on your judgment, and research is part of planning instead of a late check.\n\nRaised Bar: Other researchers adopt your methods and patterns, including clear guardrails for where AI helps and where it doesn’t, and the quality of research across the area goes up.\n\n\n\nWHAT YOU'LL BRING 💥\n\nSenior-to-Staff Track Record: 8-10+ years of leading high-impact UX research at software companies, ideally in complex or multi-sided products, plus a degree in HCI, Psychology, Anthropology, Social Sciences, Data Science, or a related field (or equivalent experience).\n\nExpert-Level Research Design: You are exemplary in at least one core research competency and strong across the rest. You know when a shortcut compromises the answer.\n\nMixed-Methods Fluency: Confident with qualitative (field studies, interviews, workshops) and quantitative (survey design, behavioral data, statistical reasoning) approaches, and able to combine them.\n\nDomain Depth: Evidence that you built lasting expertise in a domain and turned it into a point of view the business used.\n\nExecutive Influence: Experience presenting to C-level, framing findings around business outcomes, and holding your position under pressure.\n\nStrategic Impact: You have shaped roadmap-level trade-offs, not only product decisions, and can show the outcome.\n\nLeading Through Others: You have mentored or led researchers, set shared methods, and improved research operations.\n\nNarrative Craft: You make findings memorable and legible to people who did not run the study.\n\nManychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.\n\nThis commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success."},{"id":"050436a4-9062-4d10-a42f-d754d3c3752f","title":"Senior Product Manager (Brands)","department":"Product","team":"Product","employmentType":"FullTime","location":"New York, US","secondaryLocations":[],"publishedAt":"2026-10-27T14:53:28.239+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"07008","addressRegion":"","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/manychat/050436a4-9062-4d10-a42f-d754d3c3752f","applyUrl":"https://jobs.ashbyhq.com/manychat/050436a4-9062-4d10-a42f-d754d3c3752f/application","descriptionHtml":"Creating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.
Our AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.
We're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.
New York City · Hybrid (in office 2 days a week to start) · Reports to the Product Director, Manychat for Brands
Manychat for Brands is Manychat for influencer marketing.
Influencer marketing has always built awareness. We're making it drive action too. Brand teams and influencer agencies use Manychat for Brands to run DM automation across their whole creator roster. When someone comments on a creator's post to get a link, it lands in their DMs automatically. No more losing interested people at \"link in bio.\"
That gives teams something reach and conversion reports have always skipped: which creators and which posts are actually creating interest. They launch campaigns across dozens of creators, see what works, and double down on the partnerships that bring them customers, not just views. For the creators, brand collaborations become plug-and-play, and the value they generate becomes provable.
The product is young. It went from an idea to live campaigns with design partners and our first customers in a matter of months, and we're now turning that MVP into a product customers love. Those customers and their creators are mostly in the US, and they need someone here who knows the product inside and out and can move it forward with them.
That's this role. You'll be the main point of contact for our US customers and a builder on the core of the product, working directly with the Product Director, our design director, another senior PM, and a small engineering team mostly based in Barcelona.
We're looking for someone who'd rather build than sit in meetings all day. You've started something of your own or been early at a startup. You have an active GitHub. You're curious enough to go figure out how something works instead of waiting for someone to explain it. And you can take a customer conversation on Monday and have a prototype in front of them by Thursday.
Lead onboarding for new brand and agency customers on the US side. Today that's white-glove: kickoff calls, account setup, and getting their teams and creators live.
Be first in every shared Slack channel with our design partners and customers. Answer questions, chase down creator issues, and turn what you hear into prioritized work.
Join sales conversations as the product expert when it helps a deal move forward.
Keep a current, evidence-based picture of where customers get stuck and what they'd pay for, so roadmap arguments rest on something real.
Start with the foundations every customer touches: automations, account sign-up and access, and API access.
Help take the product from MVP to MLP. Find the duct tape holding things together and replace it with something that holds.
Write specs the team actually builds from: clear enough that nobody has to guess, short enough that people read them.
Work alongside design and engineering from problem to production, and follow through after launch.
Partner with our other senior PM on our first paid capabilities while it's all hands on deck.
Take what design partners and early customers teach us and use it to shape which bets we place next, and in what order. Bring a point of view, not just a backlog.
Pick up new bets as they firm up. There's no fixed lane yet. You'll own the core and earn the new bets.
Our onboarding runs mostly by hand today. Run it, learn where it hurts, then automate the parts that shouldn't need a person.
Design, build, host, and deploy interactive prototypes with AI tools, and test them with customers before asking for engineering time.
Do a first pass on technical complexity yourself with coding agents, so conversations with engineering start from a real estimate rather than a guess.
Get what you need through MCPs, APIs, and connectors instead of copying and pasting between tools. Keep prototypes, research, and decisions in GitHub where the whole team can build on them.
This product took shape in a matter of months, so we have high expectations for what you can do in your first 90 days. By then:
We've gone from MVP to MLP, and a lot of the duct tape holding the product together is gone.
You've brought back things from early customers that changed our roadmap.
We've shipped improvements or net-new capabilities against that roadmap.
Onboarding and supporting our US customers runs through you.
It's not a fenced-off product area. The product is too young to chunk into lanes. You'll work across it.
It's not a meeting-heavy role. You'll spend more time building, shipping, and talking to customers than sitting in status updates.
It's not handing customers off to someone else. You're the person they message.
It's not executing a finished roadmap. You'll help set it.
Anti-patterns we watch for:
Performative work that doesn't change outcomes: the beautiful deck, the exhaustive doc nobody needed.
Moving information between tools by hand when you could connect them.
Waiting for certainty before making a call.
5+ years of product management experience.
B2B product experience is a must, whether at your own startup or inside a larger company. Our users are brand and agency teams, and their needs are B2B needs: roles and access, approvals, client reporting, budgets.
Entrepreneurial experience. You've founded something or been early at a startup, and you know what it means to do whatever the product needs that week.
You build. You have a public GitHub with commits in the past 12 months, and you've taken a prototype or tool from idea to something people actually use.
AI is a core part of how you work, not an occasional assist: prototyping, research synthesis, analysis, and automating your own repetitive work.
You're good in front of customers. You can run a kickoff call, hear hard feedback without getting defensive, help with support, and turn all of it into what gets built.
You write clearly. Specs, customer updates, decision docs. A lot of this job is writing.
You're curious and low ego. You go find out how things work, and you're comfortable making a call with incomplete information.
You're based in NYC and can be in the office 2 days a week to start. Some weeks will be more remote, but coming in is part of the job. Your mornings overlap with our team in Barcelona.
You're up for travel to Barcelona about once a quarter, and possibly more often in your first few months.
Bonus if you have:
Experience in influencer marketing, the creator economy, martech, or ad tech.
Experience building for agencies or other multi-client B2B users.
Experience building on Meta or TikTok platforms.
Experience taking a product from 0→1, at a startup or inside a larger company.
Along with your resume, please include:
A link to your GitHub profile.
Links to things you've built. A prototype, a tool, a side project, a shipped product. Add a sentence on what it is and why you built it.
Curious what we look for in product managers? Our Product Director wrote it down: What I look for in product managers now.
Build a product line from the ground floor. Manychat for Brands is early. What you build in your first year will define what it becomes.
Know your customers by name. You won't read about customers in a quarterly report. You'll be in their Slack channels and on their kickoff calls.
Startup pace, platform reach. A small team moving at founder pace, backed by a platform serving more than 1.5 million customers.
Real ownership. Few layers between you and a decision, and a team that expects you to build.
We believe great work happens when people have the support, flexibility, and opportunities they need to thrive.
Hybrid work model.
Relocation support.
Comprehensive health insurance.
Professional development budget for training, conferences, and continuous learning.
Generous vacation policy.
Flexible benefits package.
Free meals and snacks.
Team events, wellness initiatives, and opportunities to connect with colleagues.
Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.
","descriptionPlain":"WHO WE ARE 🌍\n\nCreating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.\n\nOur AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.\n\nWe're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.\n\nNew York City · Hybrid (in office 2 days a week to start) · Reports to the Product Director, Manychat for Brands\n\n\n\n\nWHO WE'RE LOOKING FOR 🌟\n\nManychat for Brands is Manychat for influencer marketing.\n\nInfluencer marketing has always built awareness. We're making it drive action too. Brand teams and influencer agencies use Manychat for Brands to run DM automation across their whole creator roster. When someone comments on a creator's post to get a link, it lands in their DMs automatically. No more losing interested people at \"link in bio.\"\n\nThat gives teams something reach and conversion reports have always skipped: which creators and which posts are actually creating interest. They launch campaigns across dozens of creators, see what works, and double down on the partnerships that bring them customers, not just views. For the creators, brand collaborations become plug-and-play, and the value they generate becomes provable.\n\nThe product is young. It went from an idea to live campaigns with design partners and our first customers in a matter of months, and we're now turning that MVP into a product customers love. Those customers and their creators are mostly in the US, and they need someone here who knows the product inside and out and can move it forward with them.\n\nThat's this role. You'll be the main point of contact for our US customers and a builder on the core of the product, working directly with the Product Director, our design director, another senior PM, and a small engineering team mostly based in Barcelona.\n\nWe're looking for someone who'd rather build than sit in meetings all day. You've started something of your own or been early at a startup. You have an active GitHub. You're curious enough to go figure out how something works instead of waiting for someone to explain it. And you can take a customer conversation on Monday and have a prototype in front of them by Thursday.\n\n\n\n\nWHAT YOU'LL DO 🚀\n\n\nBE THE PRODUCT'S FRONT LINE IN THE US\n\n - Lead onboarding for new brand and agency customers on the US side. Today that's white-glove: kickoff calls, account setup, and getting their teams and creators live.\n\n - Be first in every shared Slack channel with our design partners and customers. Answer questions, chase down creator issues, and turn what you hear into prioritized work.\n\n - Join sales conversations as the product expert when it helps a deal move forward.\n\n - Keep a current, evidence-based picture of where customers get stuck and what they'd pay for, so roadmap arguments rest on something real.\n\n\nOWN THE CORE OF THE PRODUCT\n\n - Start with the foundations every customer touches: automations, account sign-up and access, and API access.\n\n - Help take the product from MVP to MLP. Find the duct tape holding things together and replace it with something that holds.\n\n - Write specs the team actually builds from: clear enough that nobody has to guess, short enough that people read them.\n\n - Work alongside design and engineering from problem to production, and follow through after launch.\n\n\nHELP PLACE THE NEXT BETS\n\n - Partner with our other senior PM on our first paid capabilities while it's all hands on deck.\n\n - Take what design partners and early customers teach us and use it to shape which bets we place next, and in what order. Bring a point of view, not just a backlog.\n\n - Pick up new bets as they firm up. There's no fixed lane yet. You'll own the core and earn the new bets.\n\n\nBUILD YOUR WAY OUT OF THE MANUAL WORK\n\n - Our onboarding runs mostly by hand today. Run it, learn where it hurts, then automate the parts that shouldn't need a person.\n\n - Design, build, host, and deploy interactive prototypes with AI tools, and test them with customers before asking for engineering time.\n\n - Do a first pass on technical complexity yourself with coding agents, so conversations with engineering start from a real estimate rather than a guess.\n\n - Get what you need through MCPs, APIs, and connectors instead of copying and pasting between tools. Keep prototypes, research, and decisions in GitHub where the whole team can build on them.\n \n\n\nWHAT SUCCESS LOOKS LIKE 🎯\n\nThis product took shape in a matter of months, so we have high expectations for what you can do in your first 90 days. By then:\n\n - We've gone from MVP to MLP, and a lot of the duct tape holding the product together is gone.\n\n - You've brought back things from early customers that changed our roadmap.\n\n - We've shipped improvements or net-new capabilities against that roadmap.\n\n - Onboarding and supporting our US customers runs through you.\n \n\n\nWHAT THIS ROLE IS NOT 🚧\n\n - It's not a fenced-off product area. The product is too young to chunk into lanes. You'll work across it.\n\n - It's not a meeting-heavy role. You'll spend more time building, shipping, and talking to customers than sitting in status updates.\n\n - It's not handing customers off to someone else. You're the person they message.\n\n - It's not executing a finished roadmap. You'll help set it.\n\nAnti-patterns we watch for:\n\n - Performative work that doesn't change outcomes: the beautiful deck, the exhaustive doc nobody needed.\n\n - Moving information between tools by hand when you could connect them.\n\n - Waiting for certainty before making a call.\n \n\n\nWHAT YOU'LL BRING 💡\n\n - 5+ years of product management experience.\n\n - B2B product experience is a must, whether at your own startup or inside a larger company. Our users are brand and agency teams, and their needs are B2B needs: roles and access, approvals, client reporting, budgets.\n\n - Entrepreneurial experience. You've founded something or been early at a startup, and you know what it means to do whatever the product needs that week.\n\n - You build. You have a public GitHub with commits in the past 12 months, and you've taken a prototype or tool from idea to something people actually use.\n\n - AI is a core part of how you work, not an occasional assist: prototyping, research synthesis, analysis, and automating your own repetitive work.\n\n - You're good in front of customers. You can run a kickoff call, hear hard feedback without getting defensive, help with support, and turn all of it into what gets built.\n\n - You write clearly. Specs, customer updates, decision docs. A lot of this job is writing.\n\n - You're curious and low ego. You go find out how things work, and you're comfortable making a call with incomplete information.\n\n - You're based in NYC and can be in the office 2 days a week to start. Some weeks will be more remote, but coming in is part of the job. Your mornings overlap with our team in Barcelona.\n\n - You're up for travel to Barcelona about once a quarter, and possibly more often in your first few months.\n\nBonus if you have:\n\n - Experience in influencer marketing, the creator economy, martech, or ad tech.\n\n - Experience building for agencies or other multi-client B2B users.\n\n - Experience building on Meta or TikTok platforms.\n\n - Experience taking a product from 0→1, at a startup or inside a larger company.\n \n\n\nHOW TO APPLY 📬\n\nAlong with your resume, please include:\n\n - A link to your GitHub profile.\n\n - Links to things you've built. A prototype, a tool, a side project, a shipped product. Add a sentence on what it is and why you built it.\n\nCurious what we look for in product managers? Our Product Director wrote it down: What I look for in product managers now https://aaronroy.com/what-i-look-for-in-product-managers-now/.\n\n\n\nWHY THIS ROLE IS SPECIAL ✨\n\nBuild a product line from the ground floor. Manychat for Brands is early. What you build in your first year will define what it becomes.\n\nKnow your customers by name. You won't read about customers in a quarterly report. You'll be in their Slack channels and on their kickoff calls.\n\nStartup pace, platform reach. A small team moving at founder pace, backed by a platform serving more than 1.5 million customers.\n\nReal ownership. Few layers between you and a decision, and a team that expects you to build.\n\n\n\nWHAT WE OFFER 🎁\n\nWe believe great work happens when people have the support, flexibility, and opportunities they need to thrive.\n\n - Hybrid work model.\n\n - Relocation support.\n\n - Comprehensive health insurance.\n\n - Professional development budget for training, conferences, and continuous learning.\n\n - Generous vacation policy.\n\n - Flexible benefits package.\n\n - Free meals and snacks.\n\n - Team events, wellness initiatives, and opportunities to connect with colleagues.\n\nManychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.\n\nThis commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success."},{"id":"9aed9aa1-e92f-4b63-8a71-0d9c10ab4773","title":"Treasury Analyst ","department":"Finance","team":"Finance","employmentType":"FullTime","location":"Barcelona, Spain","secondaryLocations":[],"publishedAt":"2026-10-29T19:17:54.651+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"08080","addressRegion":"","addressCountry":"Spain","addressLocality":"Barcelona, Spain"}},"jobUrl":"https://jobs.ashbyhq.com/manychat/9aed9aa1-e92f-4b63-8a71-0d9c10ab4773","applyUrl":"https://jobs.ashbyhq.com/manychat/9aed9aa1-e92f-4b63-8a71-0d9c10ab4773/application","descriptionHtml":"Creating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.
Our AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.
We're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.
Your work keeps Manychat's money visible, safe, and under control.
As our Treasury Analyst in Barcelona, you'll own the recurring Treasury work: daily cash, forecasts, reporting, investments, FX, and bank accounts. You'll build a clean Treasury database and strong controls. You'll also dig into payment data to show what we pay our payment providers, and why.
The team gets a reliable base to build on. You get a role where your accuracy matters every day.
Meet the Treasury team:
We're a team of two, and you'd be our third. We run Manychat's Treasury and build the Finance systems around it: banking, investments, FX, payments, and AI-powered automation. This is a hands-on mid-level role combining cash and liquidity management, banking operations, reporting and financial controls. You will independently manage recurring Treasury processes, ensure the quality of financial data and help improve the way our Treasury operations are organized and supported by systems.
Manage daily cash positioning and monitor liquidity across entities, accounts and currencies.
Prepare short-term cash-flow forecasts and analyze key variances.
Support cash placements, maturity management and investment performance tracking.
Monitor FX exposures and support currency conversions.
Manage operational relationships with banks, including account administration, KYC, access rights and banking documentation.
Manage banking transactions and supporting documentation in line with approval and segregation-of-duties requirements.
Produce regular Treasury reporting and maintain accurate, complete and auditable Treasury data.
Investigate discrepancies and support internal and external audit requests.
Maintain and improve Treasury controls, procedures and operational documentation.
Identify process inefficiencies and contribute to systems implementation, automation and data-quality improvements.
Support testing and adoption of automated Treasury processes.
Participate in other Treasury and cross-functional projects.
Support selected payment and monetization analysis, including payment-cost analysis.
Work closely with Accounting, FP&A, Legal, Payroll and other internal teams.
You'll need:
3–5 years of experience in Treasury, payments, or finance operations.
Fluent English.
Hands-on knowledge of cash management, banking, investments, and FX.
Strong analytical and reporting skills, and advanced Excel or Google Sheets.
A solid understanding of financial controls and segregation of duties.
The ability to run recurring processes on your own and follow up across teams.
An eye for detail and a habit of making processes better.
It would be great if you have:
SQL or BI experience.
Experience with ERP or TMS systems, banking platforms, workflow tools, or payment providers.
We care deeply about your growth, well-being, and comfort:
🌍 Hybrid onboarding to start work remotely and relocation support for you and your family.
💙 Comprehensive health insurance for both you and your family.
📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.
🫶 Flexible benefits package: no one-size-fits-all perks here. You get a budget and you decide where it goes, from health and wellbeing to family and setting up your home office.
🪴 Hybrid work and generous, flexible time off — planned with your team, not rationed by a rigid quota.
🍽️ In-office perks, including free meals and snacks.
🤝 Company-funded sport activities, annual offsites and team-building events.
🤖 AI isn't a perk here — it's how we work. Claude, OpenAI, and more are on by default from day one, and we back teams in adopting whatever makes them faster.
Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.
","descriptionPlain":"WHO WE ARE 🌍\n\nCreating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.\n\nOur AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.\n\nWe're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.\n\n\nWHO WE'RE LOOKING FOR 🌟\n\nYour work keeps Manychat's money visible, safe, and under control.\n\nAs our Treasury Analyst in Barcelona, you'll own the recurring Treasury work: daily cash, forecasts, reporting, investments, FX, and bank accounts. You'll build a clean Treasury database and strong controls. You'll also dig into payment data to show what we pay our payment providers, and why.\n\nThe team gets a reliable base to build on. You get a role where your accuracy matters every day.\n\n\nYOUR FUTURE TEAMMATES 👋\n\nMeet the Treasury team:\n\nWe're a team of two, and you'd be our third. We run Manychat's Treasury and build the Finance systems around it: banking, investments, FX, payments, and AI-powered automation. This is a hands-on mid-level role combining cash and liquidity management, banking operations, reporting and financial controls. You will independently manage recurring Treasury processes, ensure the quality of financial data and help improve the way our Treasury operations are organized and supported by systems.\n\n\nWHAT YOU'LL DO 🚀\n\n - Manage daily cash positioning and monitor liquidity across entities, accounts and currencies.\n\n - Prepare short-term cash-flow forecasts and analyze key variances.\n\n - Support cash placements, maturity management and investment performance tracking.\n\n - Monitor FX exposures and support currency conversions.\n\n - Manage operational relationships with banks, including account administration, KYC, access rights and banking documentation.\n\n - Manage banking transactions and supporting documentation in line with approval and segregation-of-duties requirements.\n\n - Produce regular Treasury reporting and maintain accurate, complete and auditable Treasury data.\n\n - Investigate discrepancies and support internal and external audit requests.\n\n - Maintain and improve Treasury controls, procedures and operational documentation.\n\n - Identify process inefficiencies and contribute to systems implementation, automation and data-quality improvements.\n\n - Support testing and adoption of automated Treasury processes.\n\n - Participate in other Treasury and cross-functional projects.\n\n - Support selected payment and monetization analysis, including payment-cost analysis.\n\n - Work closely with Accounting, FP&A, Legal, Payroll and other internal teams.\n\n\nTO SHINE IN THIS ROLE 💥\n\nYou'll need:\n\n - 3–5 years of experience in Treasury, payments, or finance operations.\n\n - Fluent English.\n\n - Hands-on knowledge of cash management, banking, investments, and FX.\n\n - Strong analytical and reporting skills, and advanced Excel or Google Sheets.\n\n - A solid understanding of financial controls and segregation of duties.\n\n - The ability to run recurring processes on your own and follow up across teams.\n\n - An eye for detail and a habit of making processes better.\n\nIt would be great if you have:\n\n - SQL or BI experience.\n\n - Experience with ERP or TMS systems, banking platforms, workflow tools, or payment providers.\n\n\nWHAT WE OFFER 🤗\n\nWe care deeply about your growth, well-being, and comfort:\n\n - 🌍 Hybrid onboarding to start work remotely and relocation support for you and your family.\n\n - 💙 Comprehensive health insurance for both you and your family.\n\n - 📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.\n\n - 🫶 Flexible benefits package: no one-size-fits-all perks here. You get a budget and you decide where it goes, from health and wellbeing to family and setting up your home office.\n\n - 🪴 Hybrid work and generous, flexible time off — planned with your team, not rationed by a rigid quota.\n\n - 🍽️ In-office perks, including free meals and snacks.\n\n - 🤝 Company-funded sport activities, annual offsites and team-building events.\n\n - 🤖 AI isn't a perk here — it's how we work. Claude, OpenAI, and more are on by default from day one, and we back teams in adopting whatever makes them faster.\n\nManychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.\n\nThis commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success."},{"id":"2ad32ec6-3c6d-4b96-b399-c7614d32a969","title":"Senior Mobile Engineer (Native iOS and Android)","department":"Engineering","team":"Product Engineering","employmentType":"FullTime","location":"Barcelona, Spain","secondaryLocations":[],"publishedAt":"2026-11-02T10:22:07.035+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"08080","addressRegion":"","addressCountry":"Spain","addressLocality":"Barcelona, Spain"}},"jobUrl":"https://jobs.ashbyhq.com/manychat/2ad32ec6-3c6d-4b96-b399-c7614d32a969","applyUrl":"https://jobs.ashbyhq.com/manychat/2ad32ec6-3c6d-4b96-b399-c7614d32a969/application","descriptionHtml":"Creating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.
Our AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.
We're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.
If you have deep native iOS experience and you’re ready to ship on more than one platform, keep on reading!
We’re looking for someone who wants to shape what gets built, not just how. You’ll join a cross-functional product team, at the moment Manychat is becoming mobile-first, and you’ll work on the product from discovery to release and beyond.
You’ll start by leading on native iOS and grow into Android along the way, even if you haven’t worked with it before. AI tools help you reach both platforms, and your judgment keeps the quality high: you check and own every change you ship. If you’d like a real say in what you build, let’s talk!
Meet the Mobile team:
Manychat is becoming a mobile-first product. We build the native Android and iOS experiences that put Manychat in creators' pockets — where they actually run their businesses. We keep up with busy lifestyles and enable our users on the go.
You own more than the code here. Mobile engineers are embedded from discovery through delivery, so you shape what gets built, not just how. You'll work with AI agents to write production code, changing what a small team can deliver. And you'll do it with real ownership over architecture, patterns, and craft.
Help build Manychat's mobile products in a cross-functional team with product, design, backend, and mobile engineers.
Shape features with product and design, making thoughtful trade-offs between user needs, delivery speed, and engineering quality.
Build and maintain native iOS experiences in Swift and SwiftUI, from implementation and testing through release and production support.
Work with AI agents in your daily engineering: set clear tasks, check the results, and take responsibility for every change that ships.
Grow your Android skills and deliver product increments on Android when your team needs it.
Improve architecture, tests, and delivery practices so the team ships reliable product increments.
Review code, share your iOS expertise, and help other mobile engineers grow.
You'll need:
5+ years of hands-on experience building and shipping native iOS applications with Swift.
Strong understanding of the iOS platform and modern UI development with SwiftUI.
Sound engineering judgment: you can make and explain technical trade-offs, and take responsibility for the quality of what you ship.
Experience working with product, design, and engineering partners to turn user needs into working software.
Hands-on experience using AI tools in your engineering work, with the habit of checking and owning what they produce.
Willingness to learn Android and deliver on it. Previous Android experience isn't required.
English at B2 level or above.
It would be great if you have:
Experience taking a mobile product from its early stages through to launch.
We care deeply about your growth, well-being, and comfort:
🌍 Hybrid onboarding to start work remotely and relocation support for you and your family.
💙 Comprehensive health insurance for both you and your family.
📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.
🫶 Flexible benefits package: no one-size-fits-all perks here. You get a budget and you decide where it goes, from health and wellbeing to family and setting up your home office.
🪴 Hybrid work and generous, flexible time off — planned with your team, not rationed by a rigid quota.
🍽️ In-office perks, including free meals and snacks.
🤝 Company-funded sport activities, annual offsites and team-building events.
🤖 AI isn't a perk here — it's how we work. Claude, OpenAI, and more are on by default from day one, and we back teams in adopting whatever makes them faster.
Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.
","descriptionPlain":"WHO WE ARE 🌍\n\nCreating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.\n\nOur AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.\n\nWe're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.\n\n\nWHO WE'RE LOOKING FOR 🌟\n\nIf you have deep native iOS experience and you’re ready to ship on more than one platform, keep on reading!\n\nWe’re looking for someone who wants to shape what gets built, not just how. You’ll join a cross-functional product team, at the moment Manychat is becoming mobile-first, and you’ll work on the product from discovery to release and beyond.\n\nYou’ll start by leading on native iOS and grow into Android along the way, even if you haven’t worked with it before. AI tools help you reach both platforms, and your judgment keeps the quality high: you check and own every change you ship. If you’d like a real say in what you build, let’s talk!\n\n\n\n\nYOUR FUTURE TEAMMATES 👋\n\nMeet the Mobile team:\n\nManychat is becoming a mobile-first product. We build the native Android and iOS experiences that put Manychat in creators' pockets — where they actually run their businesses. We keep up with busy lifestyles and enable our users on the go.\n\n\n\n\nWHY YOU'LL LIKE IT HERE 🤩\n\nYou own more than the code here. Mobile engineers are embedded from discovery through delivery, so you shape what gets built, not just how. You'll work with AI agents to write production code, changing what a small team can deliver. And you'll do it with real ownership over architecture, patterns, and craft.\n\n\n\n\nWHAT YOU'LL DO 🚀\n\n - Help build Manychat's mobile products in a cross-functional team with product, design, backend, and mobile engineers.\n\n - Shape features with product and design, making thoughtful trade-offs between user needs, delivery speed, and engineering quality.\n\n - Build and maintain native iOS experiences in Swift and SwiftUI, from implementation and testing through release and production support.\n\n - Work with AI agents in your daily engineering: set clear tasks, check the results, and take responsibility for every change that ships.\n\n - Grow your Android skills and deliver product increments on Android when your team needs it.\n\n - Improve architecture, tests, and delivery practices so the team ships reliable product increments.\n\n - Review code, share your iOS expertise, and help other mobile engineers grow.\n\n\n\n\nTO SHINE IN THIS ROLE 💥\n\nYou'll need:\n\n - 5+ years of hands-on experience building and shipping native iOS applications with Swift.\n\n - Strong understanding of the iOS platform and modern UI development with SwiftUI.\n\n - Sound engineering judgment: you can make and explain technical trade-offs, and take responsibility for the quality of what you ship.\n\n - Experience working with product, design, and engineering partners to turn user needs into working software.\n\n - Hands-on experience using AI tools in your engineering work, with the habit of checking and owning what they produce.\n\n - Willingness to learn Android and deliver on it. Previous Android experience isn't required.\n\n - English at B2 level or above.\n\n\n\nIt would be great if you have:\n\n - Experience taking a mobile product from its early stages through to launch.\n\n \n\n\nWHAT WE OFFER 🤗\n\nWe care deeply about your growth, well-being, and comfort:\n\n - 🌍 Hybrid onboarding to start work remotely and relocation support for you and your family.\n\n - 💙 Comprehensive health insurance for both you and your family.\n\n - 📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.\n\n - 🫶 Flexible benefits package: no one-size-fits-all perks here. You get a budget and you decide where it goes, from health and wellbeing to family and setting up your home office.\n\n - 🪴 Hybrid work and generous, flexible time off — planned with your team, not rationed by a rigid quota.\n\n - 🍽️ In-office perks, including free meals and snacks.\n\n - 🤝 Company-funded sport activities, annual offsites and team-building events.\n\n - 🤖 AI isn't a perk here — it's how we work. Claude, OpenAI, and more are on by default from day one, and we back teams in adopting whatever makes them faster.\n\n \n\nManychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.\n\nThis commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success."},{"id":"43181cb4-9447-4e8b-82c1-2f95a4616c8a","title":"Social Community Manager","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"Austin, US","secondaryLocations":[],"publishedAt":"2026-10-30T16:14:56.291+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"73301","addressRegion":"Austin, US","addressCountry":"United States","addressLocality":"Austin"}},"jobUrl":"https://jobs.ashbyhq.com/manychat/43181cb4-9447-4e8b-82c1-2f95a4616c8a","applyUrl":"https://jobs.ashbyhq.com/manychat/43181cb4-9447-4e8b-82c1-2f95a4616c8a/application","descriptionHtml":"Creating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.
Our AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.
We're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.
Someone asks a question, shares a complaint, or makes a joke about Manychat. Who gets to answer first? You.
As our Social Community Manager, you’ll be the human voice of Manychat on social. You'll talk with our community every day, answer questions about the platform, and notice what people say about us. You'll also help us find new ways to connect with them.
You don’t need to know our product yet. We’ll teach you. What matters is that you’re calm and respectful with people, curious about what makes an audience care, and eager to learn. This is an early-career role, based in Austin, Texas, with three days a week in the office.
Meet the Marketing team:
We're the voice of Manychat. A voice that's loud, creative, opinionated, and weird in the best possible way. We combine passion, data, and storytelling to cut through the noise and fuel mad growth.
Post and engage with content on Manychat's social channels, and take over posting and engagement for our social team's content as you grow into the role.
Talk with our community by replying to comments and DMs, and building real relationships with our audience.
Answer platform questions from creators and customers, and pass what you can't solve to the right team.
Listen to social conversations to gather sentiment, spot trends, and find opportunities for us to join in.
Flag negative sentiment to our brand health team quickly.
Help our content travel by supporting podcast distribution and reposting content on channels where Manychat isn't posting yet.
Share what you learn with the Head of Social and the wider team, including analytics and listening insights.
Grow into more over time: managing the content calendar and bringing your own ideas to the team.
You'll need:
A calm, respectful tone when replying to people, including when they have a problem or a complaint.
Clear writing that sounds like a real person.
A good feel for how people use social platforms, like Instagram and TikTok.
Eagerness to learn Manychat and our product. The first few weeks are for learning, and we'll help.
Good organization, so nothing gets missed across several channels.
It would be great if you have:
Experience in social media or community management. A recent graduate with a social media internship is welcome to apply.
An eye for trends and ideas that could get people engaged.
A thoughtful approach to analytics and social listening.
Comfort on camera (a bonus, not a requirement).
We care deeply about your growth, well-being, and comfort:
📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.
💙 Comprehensive medical, dental, and vision coverage for you and your dependents.
🪴 Hybrid work and generous, flexible time off — planned with your team, not rationed by a rigid quota.
🍽️ In-office perks, including free meals and snacks.
🤝 Company-funded sport activities, annual offsites and team-building events.
🤖 AI isn't a perk here — it's how we work. Claude, OpenAI, and more are on by default from day one, and we back teams in adopting whatever makes them faster.
Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.
","descriptionPlain":"WHO WE ARE 🌍\n\nCreating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.\n\nOur AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.\n\nWe're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.\n\n\nWHO WE'RE LOOKING FOR 🌟\n\nSomeone asks a question, shares a complaint, or makes a joke about Manychat. Who gets to answer first? You.\n\n\n\nAs our Social Community Manager, you’ll be the human voice of Manychat on social. You'll talk with our community every day, answer questions about the platform, and notice what people say about us. You'll also help us find new ways to connect with them.\n\n\n\nYou don’t need to know our product yet. We’ll teach you. What matters is that you’re calm and respectful with people, curious about what makes an audience care, and eager to learn. This is an early-career role, based in Austin, Texas, with three days a week in the office.\n\n\nYOUR FUTURE TEAMMATES 👋\n\nMeet the Marketing team:\n\nWe're the voice of Manychat. A voice that's loud, creative, opinionated, and weird in the best possible way. We combine passion, data, and storytelling to cut through the noise and fuel mad growth.\n\n\nWHAT YOU'LL DO 🚀\n\n - Post and engage with content on Manychat's social channels, and take over posting and engagement for our social team's content as you grow into the role.\n\n - Talk with our community by replying to comments and DMs, and building real relationships with our audience.\n\n - Answer platform questions from creators and customers, and pass what you can't solve to the right team.\n\n - Listen to social conversations to gather sentiment, spot trends, and find opportunities for us to join in.\n\n - Flag negative sentiment to our brand health team quickly.\n\n - Help our content travel by supporting podcast distribution and reposting content on channels where Manychat isn't posting yet.\n\n - Share what you learn with the Head of Social and the wider team, including analytics and listening insights.\n\n - Grow into more over time: managing the content calendar and bringing your own ideas to the team.\n\n\nTO SHINE IN THIS ROLE 💥\n\nYou'll need:\n\n - A calm, respectful tone when replying to people, including when they have a problem or a complaint.\n\n - Clear writing that sounds like a real person.\n\n - A good feel for how people use social platforms, like Instagram and TikTok.\n\n - Eagerness to learn Manychat and our product. The first few weeks are for learning, and we'll help.\n\n - Good organization, so nothing gets missed across several channels.\n\nIt would be great if you have:\n\n - Experience in social media or community management. A recent graduate with a social media internship is welcome to apply.\n\n - An eye for trends and ideas that could get people engaged.\n\n - A thoughtful approach to analytics and social listening.\n\n - Comfort on camera (a bonus, not a requirement).\n\n\nWHAT WE OFFER 🤗\n\nWe care deeply about your growth, well-being, and comfort:\n\n - 📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.\n\n - 💙 Comprehensive medical, dental, and vision coverage for you and your dependents.\n\n - 🪴 Hybrid work and generous, flexible time off — planned with your team, not rationed by a rigid quota.\n\n - 🍽️ In-office perks, including free meals and snacks.\n\n - 🤝 Company-funded sport activities, annual offsites and team-building events.\n\n - 🤖 AI isn't a perk here — it's how we work. Claude, OpenAI, and more are on by default from day one, and we back teams in adopting whatever makes them faster.\n\nManychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.\n\nThis commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success."},{"id":"fab45bc0-dfb2-4535-8b00-51c2f7f95759","title":"IT Helpdesk Specialist","department":"Technology","team":"Technology","employmentType":"FullTime","location":"Amsterdam, Netherlands","secondaryLocations":[],"publishedAt":"2026-11-09T09:16:19.633+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"1011","addressCountry":"Netherlands","addressLocality":"Amsterdam, Netherlands"}},"jobUrl":"https://jobs.ashbyhq.com/manychat/fab45bc0-dfb2-4535-8b00-51c2f7f95759","applyUrl":"https://jobs.ashbyhq.com/manychat/fab45bc0-dfb2-4535-8b00-51c2f7f95759/application","descriptionHtml":"Creating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.
Our AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.
We're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.
Are you always one step ahead? The kind of person who has the new hire’s laptop ready before they arrive, notices the meeting-room camera is offline before the call starts, and, after fixing the same problem twice, makes sure nobody has to ask a third time?
We’re looking for an IT Helpdesk Specialist for our Amsterdam office. You’ll own on-site IT here and support colleagues in other hubs remotely, as part of a small global IT team across Amsterdam, Barcelona, São Paulo, Austin, and Yerevan. Our own AI helpdesk agent already answers routine questions in Slack, so your time goes to the work that needs a person: hands-on help, judgment on unclear or risky requests, and care for the people you support.
Our team is organized by domains, and you’ll grow into one of them: Access & Identity (Okta), the area behind most of our requests. Real ownership, from day one. Ready to make it yours?
Meet the IT team:
We're a small global team in Amsterdam, Barcelona, São Paulo, Austin, and Yerevan, and we keep 400+ manychatters working smoothly and securely. We're organized by domains, so everyone owns an area end to end. AI is part of how we work, including our own helpdesk agent. Our docs live in GitHub, so one good answer helps many people.
On-site and remote support
Be the first person colleagues in Amsterdam reach for IT help: at your desk, in Slack, and through our service desk (Freshservice). Support colleagues in other hubs remotely.
Troubleshoot hardware, software, and connectivity on a Mac-first fleet managed with Jamf, with some Windows devices. Escalate complex issues to IT Administrators with full context, logs, and what you've already tried.
Get every new hire ready on day one (laptop, peripherals, accounts, and a walkthrough of our tools), and close access and collect equipment for leavers, working with the People and Talent teams.
Office, meeting rooms, and events
Keep office IT running: Wi-Fi and wired network (UniFi), printers, office access control, Zoom Rooms, displays, and room schedulers. Make sure meeting rooms are ready every day, and work with the building operator, ISPs, and vendors until every issue is resolved.
Set up and run AV for All-Hands, internal events, and meetups: microphones, cameras, displays, and streaming when needed. Some events happen outside regular hours.
Keep the office hardware inventory accurate in Freshservice Assets, manage the loaner pool and spares, and support local purchases, refreshes, and decommissioning.
Access & Identity (Okta)
Run day-to-day Okta administration: users, groups and group rules, app assignments, password resets, MFA, and lifecycle states.
Keep our role-based access model clean, and connect new apps to Okta (SAML or OIDC single sign-on, SCIM provisioning) together with system owners and Security.
Check every access request for legitimacy and least privilege, and make sure access is right for every joiner, mover, and leaver, including contractors and partners.
Act as the European backup for this domain, covering access work during European hours, and grow into co-owning it.
Knowledge and automation
Write and maintain knowledge base articles in Markdown. Our docs live in GitHub and go through pull requests, and our helpdesk agent answers from them, so one good article saves many tickets.
Spot repeated requests and fix the cause with a better intake form, an article, or a small automation (Freshservice workflows, n8n, scripts). Use AI tools to research, draft, and script, and check the result before it reaches users.
By day 30: you know the office, the stack, and the people. You close tickets end to end and run onboardings on your own.
By day 60: you add or fix knowledge base articles every week, own meeting rooms and event AV in Amsterdam, and handle routine Okta changes on your own.
By day 90: you can cover Access & Identity when its owner is away, and you've shipped at least one improvement that removes a recurring type of ticket.
You'll need:
3+ years of IT support in a SaaS or cloud-first company, where you've covered a broad scope and know the full helpdesk lifecycle.
Strong macOS skills and hands-on Jamf (or similar MDM) experience; working knowledge of Windows.
Hands-on Okta administration (or a comparable identity provider such as Entra ID): groups and group rules, app assignments, SAML or OIDC app integration, SCIM provisioning, and user lifecycle.
Onboarding and offboarding experience: you know what \"day-1 ready\" means and deliver it every time.
Meeting room and event AV experience with Zoom Rooms or similar systems, cameras, microphones, and displays, including setting up an event space or a new office together with integrators and vendors.
Networking basics: Wi-Fi diagnostics, switching, DHCP, and DNS, enough to find the problem and talk to the vendor.
Google Workspace admin basics and experience with a service desk tool (Freshservice, Jira Service Management, Zendesk, or similar).
AI as part of how you work. You use tools like Claude, ChatGPT, or Gemini every day, and describe the task clearly, check the output before you trust it. This one's a must.
Clear writing and fluent English: short, useful answers for users, and articles a colleague can follow without asking you.
You notice when a request looks wrong (say, an urgent password reset for an executive), know when to stop and escalate, and stay friendly and focused on busy days.
You fix the cause, not only the ticket: if something happens twice, you find out why and make it stop. You pick up new tools without waiting for training.
Availability to work from our Amsterdam office 4–5 days a week, with occasional after-hours support for events or planned changes.
It would be great if you have:
An Okta certification (Certified Professional or Administrator) or experience with Okta Workflows.
Freshservice administration experience: workflows, catalog items, SLA policies, and reporting.
Light scripting or automation skills (Python, bash, n8n, or similar), or a real automation you built yourself, with or without AI help.
Git and GitHub basics: branches, pull requests, Markdown.
Experience with Q-SYS or similar audio processing, Logitech room systems, and Zoom Rooms administration.
Live streaming experience for meetups: multi-camera switching (ATEM, OBS, or similar), audio mixing, and streaming to YouTube.
UniFi networking and UniFi Access.
A bit of Microsoft Intune for Windows devices.
We care deeply about your growth, well-being, and comfort:
💙 Comprehensive health insurance for both you and your family.
📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.
🫶 Flexible benefits package: no one-size-fits-all perks here. You get a budget and you decide where it goes, from health and wellbeing to family and setting up your home office.
🪴 Hybrid work and generous, flexible time off — planned with your team, not rationed by a rigid quota.
🍽️ In-office perks, including free meals and snacks.
🤝 Company-funded sport activities, annual offsites and team-building events.
🤖 AI isn't a perk here — it's how we work. Claude, OpenAI, and more are on by default from day one, and we back teams in adopting whatever makes them faster.
Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.
","descriptionPlain":"WHO WE ARE 🌍\n\nCreating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.\n\nOur AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.\n\nWe're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.\n\n\nWHO WE'RE LOOKING FOR 🌟\n\nAre you always one step ahead? The kind of person who has the new hire’s laptop ready before they arrive, notices the meeting-room camera is offline before the call starts, and, after fixing the same problem twice, makes sure nobody has to ask a third time?\n\nWe’re looking for an IT Helpdesk Specialist for our Amsterdam office. You’ll own on-site IT here and support colleagues in other hubs remotely, as part of a small global IT team across Amsterdam, Barcelona, São Paulo, Austin, and Yerevan. Our own AI helpdesk agent already answers routine questions in Slack, so your time goes to the work that needs a person: hands-on help, judgment on unclear or risky requests, and care for the people you support.\n\nOur team is organized by domains, and you’ll grow into one of them: Access & Identity (Okta), the area behind most of our requests. Real ownership, from day one. Ready to make it yours?\n\n\n\n\nYOUR FUTURE TEAMMATES 👋\n\nMeet the IT team:\n\nWe're a small global team in Amsterdam, Barcelona, São Paulo, Austin, and Yerevan, and we keep 400+ manychatters working smoothly and securely. We're organized by domains, so everyone owns an area end to end. AI is part of how we work, including our own helpdesk agent. Our docs live in GitHub, so one good answer helps many people.\n\n\n\n\nWHAT YOU'LL DO 🚀\n\nOn-site and remote support\n\n - Be the first person colleagues in Amsterdam reach for IT help: at your desk, in Slack, and through our service desk (Freshservice). Support colleagues in other hubs remotely.\n\n - Troubleshoot hardware, software, and connectivity on a Mac-first fleet managed with Jamf, with some Windows devices. Escalate complex issues to IT Administrators with full context, logs, and what you've already tried.\n\n - Get every new hire ready on day one (laptop, peripherals, accounts, and a walkthrough of our tools), and close access and collect equipment for leavers, working with the People and Talent teams.\n\nOffice, meeting rooms, and events\n\n - Keep office IT running: Wi-Fi and wired network (UniFi), printers, office access control, Zoom Rooms, displays, and room schedulers. Make sure meeting rooms are ready every day, and work with the building operator, ISPs, and vendors until every issue is resolved.\n\n - Set up and run AV for All-Hands, internal events, and meetups: microphones, cameras, displays, and streaming when needed. Some events happen outside regular hours.\n\n - Keep the office hardware inventory accurate in Freshservice Assets, manage the loaner pool and spares, and support local purchases, refreshes, and decommissioning.\n\nAccess & Identity (Okta)\n\n - Run day-to-day Okta administration: users, groups and group rules, app assignments, password resets, MFA, and lifecycle states.\n\n - Keep our role-based access model clean, and connect new apps to Okta (SAML or OIDC single sign-on, SCIM provisioning) together with system owners and Security.\n\n - Check every access request for legitimacy and least privilege, and make sure access is right for every joiner, mover, and leaver, including contractors and partners.\n\n - Act as the European backup for this domain, covering access work during European hours, and grow into co-owning it.\n\nKnowledge and automation\n\n - Write and maintain knowledge base articles in Markdown. Our docs live in GitHub and go through pull requests, and our helpdesk agent answers from them, so one good article saves many tickets.\n\n - Spot repeated requests and fix the cause with a better intake form, an article, or a small automation (Freshservice workflows, n8n, scripts). Use AI tools to research, draft, and script, and check the result before it reaches users.\n\n\n\n\nWHAT SUCCESS LOOKS LIKE 🎯\n\n - By day 30: you know the office, the stack, and the people. You close tickets end to end and run onboardings on your own.\n\n - By day 60: you add or fix knowledge base articles every week, own meeting rooms and event AV in Amsterdam, and handle routine Okta changes on your own.\n\n - By day 90: you can cover Access & Identity when its owner is away, and you've shipped at least one improvement that removes a recurring type of ticket.\n\n\nTO SHINE IN THIS ROLE 💥\n\nYou'll need:\n\n - 3+ years of IT support in a SaaS or cloud-first company, where you've covered a broad scope and know the full helpdesk lifecycle.\n\n - Strong macOS skills and hands-on Jamf (or similar MDM) experience; working knowledge of Windows.\n\n - Hands-on Okta administration (or a comparable identity provider such as Entra ID): groups and group rules, app assignments, SAML or OIDC app integration, SCIM provisioning, and user lifecycle.\n\n - Onboarding and offboarding experience: you know what \"day-1 ready\" means and deliver it every time.\n\n - Meeting room and event AV experience with Zoom Rooms or similar systems, cameras, microphones, and displays, including setting up an event space or a new office together with integrators and vendors.\n\n - Networking basics: Wi-Fi diagnostics, switching, DHCP, and DNS, enough to find the problem and talk to the vendor.\n\n - Google Workspace admin basics and experience with a service desk tool (Freshservice, Jira Service Management, Zendesk, or similar).\n\n - AI as part of how you work. You use tools like Claude, ChatGPT, or Gemini every day, and describe the task clearly, check the output before you trust it. This one's a must.\n\n - Clear writing and fluent English: short, useful answers for users, and articles a colleague can follow without asking you.\n\n - You notice when a request looks wrong (say, an urgent password reset for an executive), know when to stop and escalate, and stay friendly and focused on busy days.\n\n - You fix the cause, not only the ticket: if something happens twice, you find out why and make it stop. You pick up new tools without waiting for training.\n\n - Availability to work from our Amsterdam office 4–5 days a week, with occasional after-hours support for events or planned changes.\n\n\n\nIt would be great if you have:\n\n - An Okta certification (Certified Professional or Administrator) or experience with Okta Workflows.\n\n - Freshservice administration experience: workflows, catalog items, SLA policies, and reporting.\n\n - Light scripting or automation skills (Python, bash, n8n, or similar), or a real automation you built yourself, with or without AI help.\n\n - Git and GitHub basics: branches, pull requests, Markdown.\n\n - Experience with Q-SYS or similar audio processing, Logitech room systems, and Zoom Rooms administration.\n\n - Live streaming experience for meetups: multi-camera switching (ATEM, OBS, or similar), audio mixing, and streaming to YouTube.\n\n - UniFi networking and UniFi Access.\n\n - A bit of Microsoft Intune for Windows devices.\n\n\n\n\nWHAT WE OFFER 🤗\n\nWe care deeply about your growth, well-being, and comfort:\n\n - 💙 Comprehensive health insurance for both you and your family.\n\n - 📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.\n\n - 🫶 Flexible benefits package: no one-size-fits-all perks here. You get a budget and you decide where it goes, from health and wellbeing to family and setting up your home office.\n\n - 🪴 Hybrid work and generous, flexible time off — planned with your team, not rationed by a rigid quota.\n\n - 🍽️ In-office perks, including free meals and snacks.\n\n - 🤝 Company-funded sport activities, annual offsites and team-building events.\n\n - 🤖 AI isn't a perk here — it's how we work. Claude, OpenAI, and more are on by default from day one, and we back teams in adopting whatever makes them faster.\n\nManychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.\n\nThis commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success."},{"id":"c3ba98ef-29ab-498e-8d7b-3202aa2bd8a8","title":"Senior Backend Engineer, Backend Platform (PHP and Python)","department":"Engineering","team":"Platform Engineering","employmentType":"FullTime","location":"Barcelona, Spain","secondaryLocations":[{"location":"Amsterdam, Netherlands","address":{"postalAddress":{"postalCode":"1011","addressCountry":"Netherlands","addressLocality":"Amsterdam, Netherlands"}}}],"publishedAt":"2026-11-06T14:12:23.195+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"08080","addressRegion":"","addressCountry":"Spain","addressLocality":"Barcelona, Spain"}},"jobUrl":"https://jobs.ashbyhq.com/manychat/c3ba98ef-29ab-498e-8d7b-3202aa2bd8a8","applyUrl":"https://jobs.ashbyhq.com/manychat/c3ba98ef-29ab-498e-8d7b-3202aa2bd8a8/application","descriptionHtml":"Creating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.
Our AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.
We're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.
Want to own how the backend works for everyone, not just one corner of it?
We’re looking for a Senior Backend Engineer who works across PHP and Python and wants a say in the bigger picture. You’ll lead company-level projects like our Auth Service: one authorization layer for PHP and Python, so Python products can handle their traffic directly instead of going through PHP. When things are unclear, you’ll research first, weigh the trade-offs and write them down. Then you’ll ship in small, safe steps. You’ll also decide where code should live based on what’s best for the system, not on which language you know best.
Product teams will come to you for advice, reviews, and a way through when they're stuck. The team is still taking shape, so you'll also help define ownership, standards, and how we work. If that mix of deep technical work and influence across teams sounds like you, keep reading.
Meet the Backend Platform team:
We're a small team of engineers from core PHP, Infra, and AI backgrounds. We lead technical initiatives across the whole backend and own its health. Product teams build and run their own components, and we give them the tools, standards, and expertise to do it well. Each of us leads our own project, from planning to agreeing with other teams to production. We work in weekly cycles and write our decisions down. Right now we're bringing PHP and Python platform work together into one common backend platform.
Lead company-level technical projects end to end, from design and planning to rollout and support, such as completing our Auth Service development and shaping authorization as a separate layer for PHP and Python.
Shape the shared PHP and Python platform, and decide where each module should live based on the needs of the whole system.
Build the foundations that let new Python products launch and scale without being wired through PHP each time.
Define clear ownership of technical components across the backend, including who owns monitoring and knowledge for each.
Improve how we spot and handle problems: bug and incident management, less noise in alerts and error tracking, and Grafana Cloud dashboards for how services interact.
Find root causes across PHP and Python services using metrics, logs, and distributed tracing.
Make performance part of everyday work, not something we fix after incidents: clear performance metrics, tools that show where things slow down, and analysis of unusual user behavior that causes degradation.
Make architecture decisions with high load in mind, working with databases, servers, proxies, and DNS alongside the Infra team.
Work with the Security team to fix vulnerabilities, build in security practices, and keep libraries and dependencies up to date.
Improve developer experience: dev environment, CI/CD, routine automation, one documentation approach for PHP and Python, and tools for AI coding assistants.
Turn product teams' requests into solutions: find what really hurts, propose the best fix, and support them with architecture advice and reviews in shared components.
You'll need:
Production backend experience in PHP or Python, and the ability to read and work with the other. You'll write production code in both.
Experience with high-load production systems and improving their performance.
Experience designing multi-component systems with clear boundaries, planning for failures, rollout, and rollback, with security in mind.
Experience comparing technical options, naming the trade-offs, and explaining your choice in writing (ADRs, Design Docs).
Hands-on observability experience: metrics, dashboards, alerts, logs, and distributed tracing, and using them to find root causes.
Experience leading a project that spans several teams: breaking it into small, testable steps, getting other teams on board, and taking it to production.
A track record of improving engineering quality beyond your own tasks, for example setting up error monitoring, or a new process when things kept breaking.
Enough infrastructure knowledge (databases, servers, proxies, DNS) to work well with Infra and see how your changes affect them.
Clear communication: you explain your point of view, find the real problem behind a request, and flag risks early.
Experience leading work independently while supporting your team: taking feedback, helping colleagues grow, and changing your mind when the arguments are good.
It would be great if you have:
Experience on a Platform or Core team.
Strong production experience in both PHP and Python.
Experience with authentication and authorization systems (for example, JWT or Ory Oathkeeper).
Experience defining SLOs and building symptom-based alerts.
Experience running incidents and blameless post-mortems.
Experience with Grafana Cloud, Rollbar, or similar tools.
Experience building developer tooling, CI/CD, or tools for AI coding assistants.
Experience mentoring engineers or leading knowledge sharing across teams.
We care deeply about your growth, well-being, and comfort:
🌍 Hybrid onboarding to start work remotely and relocation support for you and your family.
💙 Comprehensive health insurance for both you and your family.
📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.
🫶 Flexible benefits package: no one-size-fits-all perks here. You get a budget and you decide where it goes, from health and wellbeing to family and setting up your home office.
🪴 Hybrid work and generous, flexible time off — planned with your team, not rationed by a rigid quota.
🍽️ In-office perks, including free meals and snacks.
🤝 Company-funded sport activities, annual offsites and team-building events.
🤖 AI isn't a perk here — it's how we work. Claude, OpenAI, and more are on by default from day one, and we back teams in adopting whatever makes them faster.
Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.
","descriptionPlain":"WHO WE ARE 🌍\n\nCreating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.\n\nOur AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.\n\nWe're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.\n\n\nWHO WE'RE LOOKING FOR 🌟\n\nWant to own how the backend works for everyone, not just one corner of it?\n\nWe’re looking for a Senior Backend Engineer who works across PHP and Python and wants a say in the bigger picture. You’ll lead company-level projects like our Auth Service: one authorization layer for PHP and Python, so Python products can handle their traffic directly instead of going through PHP. When things are unclear, you’ll research first, weigh the trade-offs and write them down. Then you’ll ship in small, safe steps. You’ll also decide where code should live based on what’s best for the system, not on which language you know best.\n\nProduct teams will come to you for advice, reviews, and a way through when they're stuck. The team is still taking shape, so you'll also help define ownership, standards, and how we work. If that mix of deep technical work and influence across teams sounds like you, keep reading.\n\n\n\n\nYOUR FUTURE TEAMMATES 👋\n\nMeet the Backend Platform team:\n\nWe're a small team of engineers from core PHP, Infra, and AI backgrounds. We lead technical initiatives across the whole backend and own its health. Product teams build and run their own components, and we give them the tools, standards, and expertise to do it well. Each of us leads our own project, from planning to agreeing with other teams to production. We work in weekly cycles and write our decisions down. Right now we're bringing PHP and Python platform work together into one common backend platform.\n\n\n\n\nWHAT YOU'LL DO 🚀\n\n - Lead company-level technical projects end to end, from design and planning to rollout and support, such as completing our Auth Service development and shaping authorization as a separate layer for PHP and Python.\n\n - Shape the shared PHP and Python platform, and decide where each module should live based on the needs of the whole system.\n\n - Build the foundations that let new Python products launch and scale without being wired through PHP each time.\n\n - Define clear ownership of technical components across the backend, including who owns monitoring and knowledge for each.\n\n - Improve how we spot and handle problems: bug and incident management, less noise in alerts and error tracking, and Grafana Cloud dashboards for how services interact.\n\n - Find root causes across PHP and Python services using metrics, logs, and distributed tracing.\n\n - Make performance part of everyday work, not something we fix after incidents: clear performance metrics, tools that show where things slow down, and analysis of unusual user behavior that causes degradation.\n\n - Make architecture decisions with high load in mind, working with databases, servers, proxies, and DNS alongside the Infra team.\n\n - Work with the Security team to fix vulnerabilities, build in security practices, and keep libraries and dependencies up to date.\n\n - Improve developer experience: dev environment, CI/CD, routine automation, one documentation approach for PHP and Python, and tools for AI coding assistants.\n\n - Turn product teams' requests into solutions: find what really hurts, propose the best fix, and support them with architecture advice and reviews in shared components.\n \n \n\n\nTO SHINE IN THIS ROLE 💥\n\nYou'll need:\n\n - Production backend experience in PHP or Python, and the ability to read and work with the other. You'll write production code in both.\n\n - Experience with high-load production systems and improving their performance.\n\n - Experience designing multi-component systems with clear boundaries, planning for failures, rollout, and rollback, with security in mind.\n\n - Experience comparing technical options, naming the trade-offs, and explaining your choice in writing (ADRs, Design Docs).\n\n - Hands-on observability experience: metrics, dashboards, alerts, logs, and distributed tracing, and using them to find root causes.\n\n - Experience leading a project that spans several teams: breaking it into small, testable steps, getting other teams on board, and taking it to production.\n\n - A track record of improving engineering quality beyond your own tasks, for example setting up error monitoring, or a new process when things kept breaking.\n\n - Enough infrastructure knowledge (databases, servers, proxies, DNS) to work well with Infra and see how your changes affect them.\n\n - Clear communication: you explain your point of view, find the real problem behind a request, and flag risks early.\n\n - Experience leading work independently while supporting your team: taking feedback, helping colleagues grow, and changing your mind when the arguments are good.\n\n\n\nIt would be great if you have:\n\n - Experience on a Platform or Core team.\n\n - Strong production experience in both PHP and Python.\n\n - Experience with authentication and authorization systems (for example, JWT or Ory Oathkeeper).\n\n - Experience defining SLOs and building symptom-based alerts.\n\n - Experience running incidents and blameless post-mortems.\n\n - Experience with Grafana Cloud, Rollbar, or similar tools.\n\n - Experience building developer tooling, CI/CD, or tools for AI coding assistants.\n\n - Experience mentoring engineers or leading knowledge sharing across teams.\n\n\nWHAT WE OFFER 🤗\n\nWe care deeply about your growth, well-being, and comfort:\n\n - 🌍 Hybrid onboarding to start work remotely and relocation support for you and your family.\n\n - 💙 Comprehensive health insurance for both you and your family.\n\n - 📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.\n\n - 🫶 Flexible benefits package: no one-size-fits-all perks here. You get a budget and you decide where it goes, from health and wellbeing to family and setting up your home office.\n\n - 🪴 Hybrid work and generous, flexible time off — planned with your team, not rationed by a rigid quota.\n\n - 🍽️ In-office perks, including free meals and snacks.\n\n - 🤝 Company-funded sport activities, annual offsites and team-building events.\n\n - 🤖 AI isn't a perk here — it's how we work. Claude, OpenAI, and more are on by default from day one, and we back teams in adopting whatever makes them faster.\n\nManychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.\n\nThis commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success."},{"id":"507762b3-5b24-4004-87f6-6305793c84ff","title":"Staff Backend Engineer ","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Amsterdam, Netherlands","secondaryLocations":[{"location":"Barcelona, Spain","address":{"postalAddress":{"postalCode":"08080","addressRegion":"","addressCountry":"Spain","addressLocality":"Barcelona, Spain"}}}],"publishedAt":"2026-11-10T16:01:03.266+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"1011","addressCountry":"Netherlands","addressLocality":"Amsterdam, Netherlands"}},"jobUrl":"https://jobs.ashbyhq.com/manychat/507762b3-5b24-4004-87f6-6305793c84ff","applyUrl":"https://jobs.ashbyhq.com/manychat/507762b3-5b24-4004-87f6-6305793c84ff/application","descriptionHtml":"Creating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.
Our AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.
We're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.
Your decisions here won't get lost in a big system. They'll define it.
As Staff Backend Engineer for Manychat for Brands, you’ll own the technical side of a new product. You’ll set the architecture and technical priorities with the team, and decide what lives in our Python services and what stays in the PHP-based Manychat platform. It’s an individual contributor role with a lot of room to make an impact.
The product fills a real gap. Brands pay influencers to post but then can’t see what happens next. We’re building the first view that shows it: who asked for the link, who opened the DM, who clicked, for every campaign, creator and post.
You’ll work with Product as a partner and stay close to brands and creators, so feedback reaches you fast and helps you shape Manychat for Brands.
Sound like you? Let’s talk!
Meet the Engineering team:
We keep Manychat running smoothly under high load every single day and make sure it's ready to scale even further. We do it by combining strong engineering foundations with AI tools that let us move faster without cutting corners. And we're the ones who shape and own what gets built. AI accelerates. Humans own the thinking.
Set the architecture and technical priorities for Brands together with the Engineering Manager and the team: service boundaries, data models, authentication, access control, and integration with the core Manychat platform.
Decide which logic belongs in the Python-based Brands services and which stays in the PHP-based Manychat platform. Think about data ownership, reliability, and long-term maintenance.
Lead big system-level changes when the path isn't clear yet. Explore options, split the work into measurable milestones, and plan data migrations, gradual rollouts, and rollbacks.
Define reliability and performance requirements for key Brands workflows. Set metrics and observability, and check the impact of your changes on production data.
Find the root causes of slowdowns and repeated incidents across service boundaries, using metrics, logs, and distributed tracing.
Work with Security, Infrastructure, and Platform teams on solutions. Decide what to fix in the application and what needs other teams, and explain the trade-offs clearly.
Work with Product on the approach and scope of solutions, and suggest simpler options when you see them.
Make technical decisions easy to follow: document key choices and the reasons behind them, do thorough design and code reviews, and share your knowledge in complex areas.
You'll need:
Deep expertise in Python backend development and a broad view of backend architecture beyond one language. You can understand existing systems, even when the technology is new to you.
A strong product mindset. You work closely with Product Managers, challenge assumptions, and explain technical trade-offs in terms of user experience, timelines, and product capabilities.
Experience owning the architecture and production operations of a product or a large technical area, not only delivering separate features.
A solid understanding of distributed systems and data flows: API contracts, async processing, data consistency, retries, idempotency, and failure handling.
Knowledge of how backend applications are deployed and run in production: configuration, networking, and external dependencies.
Knowledge of application security basics: authentication, authorization, data isolation, and access management.
Comfort in a fast-changing environment. Things can shift quickly here, and the team relies on everyone's proactivity and ownership.
Strong English for technical and product discussions and for documentation.
It would be great if you have:
Hands-on PHP experience, on top of understanding how our Python and PHP systems work together.
Experience with ETL/DWH pipelines and analytics systems.
Experience with environment configuration, CI/CD, and Infrastructure as Code.
Experience improving AI-assisted software development practices.
Our tech stack: Python, FastAPI, Pydantic, SQLAlchemy, PostgreSQL, Redis, and Celery. Our services integrate with Manychat's PHP-based platform. Everything runs on AWS and Kubernetes, with Terraform/Terragrunt for infrastructure. You don't need hands-on experience with every tool. Technical depth and the ability to reason about complex systems matter most.
We care deeply about your growth, well-being, and comfort:
🌍 Hybrid onboarding to start work remotely and relocation support for you and your family.
💙 Comprehensive health insurance for both you and your family.
📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.
🫶 Flexible benefits package: no one-size-fits-all perks here. You get a budget and you decide where it goes, from health and wellbeing to family and setting up your home office.
🪴 Hybrid work and generous, flexible time off — planned with your team, not rationed by a rigid quota.
🍽️ In-office perks, including free meals and snacks.
🤝 Company-funded sport activities, annual offsites and team-building events.
🤖 AI isn't a perk here — it's how we work. Claude, OpenAI, and more are on by default from day one, and we back teams in adopting whatever makes them faster.
Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.
","descriptionPlain":"WHO WE ARE 🌍\n\nCreating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.\n\nOur AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.\n\nWe're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.\n\n\nWHO WE'RE LOOKING FOR 🌟\n\nYour decisions here won't get lost in a big system. They'll define it.\n\nAs Staff Backend Engineer for Manychat for Brands, you’ll own the technical side of a new product. You’ll set the architecture and technical priorities with the team, and decide what lives in our Python services and what stays in the PHP-based Manychat platform. It’s an individual contributor role with a lot of room to make an impact.\n\nThe product fills a real gap. Brands pay influencers to post but then can’t see what happens next. We’re building the first view that shows it: who asked for the link, who opened the DM, who clicked, for every campaign, creator and post.\n\nYou’ll work with Product as a partner and stay close to brands and creators, so feedback reaches you fast and helps you shape Manychat for Brands.\n\nSound like you? Let’s talk!\n\n\n\n\nYOUR FUTURE TEAMMATES 👋\n\nMeet the Engineering team:\n\nWe keep Manychat running smoothly under high load every single day and make sure it's ready to scale even further. We do it by combining strong engineering foundations with AI tools that let us move faster without cutting corners. And we're the ones who shape and own what gets built. AI accelerates. Humans own the thinking.\n\n\n\n\nWHAT YOU'LL DO 🚀\n\n - Set the architecture and technical priorities for Brands together with the Engineering Manager and the team: service boundaries, data models, authentication, access control, and integration with the core Manychat platform.\n\n - Decide which logic belongs in the Python-based Brands services and which stays in the PHP-based Manychat platform. Think about data ownership, reliability, and long-term maintenance.\n\n - Lead big system-level changes when the path isn't clear yet. Explore options, split the work into measurable milestones, and plan data migrations, gradual rollouts, and rollbacks.\n\n - Define reliability and performance requirements for key Brands workflows. Set metrics and observability, and check the impact of your changes on production data.\n\n - Find the root causes of slowdowns and repeated incidents across service boundaries, using metrics, logs, and distributed tracing.\n\n - Work with Security, Infrastructure, and Platform teams on solutions. Decide what to fix in the application and what needs other teams, and explain the trade-offs clearly.\n\n - Work with Product on the approach and scope of solutions, and suggest simpler options when you see them.\n\n - Make technical decisions easy to follow: document key choices and the reasons behind them, do thorough design and code reviews, and share your knowledge in complex areas.\n\n\n\n\nTO SHINE IN THIS ROLE 💥\n\nYou'll need:\n\n - Deep expertise in Python backend development and a broad view of backend architecture beyond one language. You can understand existing systems, even when the technology is new to you.\n\n - A strong product mindset. You work closely with Product Managers, challenge assumptions, and explain technical trade-offs in terms of user experience, timelines, and product capabilities.\n\n - Experience owning the architecture and production operations of a product or a large technical area, not only delivering separate features.\n\n - A solid understanding of distributed systems and data flows: API contracts, async processing, data consistency, retries, idempotency, and failure handling.\n\n - Knowledge of how backend applications are deployed and run in production: configuration, networking, and external dependencies.\n\n - Knowledge of application security basics: authentication, authorization, data isolation, and access management.\n\n - Comfort in a fast-changing environment. Things can shift quickly here, and the team relies on everyone's proactivity and ownership.\n\n - Strong English for technical and product discussions and for documentation.\n\nIt would be great if you have:\n\n - Hands-on PHP experience, on top of understanding how our Python and PHP systems work together.\n\n - Experience with ETL/DWH pipelines and analytics systems.\n\n - Experience with environment configuration, CI/CD, and Infrastructure as Code.\n\n - Experience improving AI-assisted software development practices.\n\nOur tech stack: Python, FastAPI, Pydantic, SQLAlchemy, PostgreSQL, Redis, and Celery. Our services integrate with Manychat's PHP-based platform. Everything runs on AWS and Kubernetes, with Terraform/Terragrunt for infrastructure. You don't need hands-on experience with every tool. Technical depth and the ability to reason about complex systems matter most.\n\n\n\n\nWHAT WE OFFER 🤗\n\nWe care deeply about your growth, well-being, and comfort:\n\n - 🌍 Hybrid onboarding to start work remotely and relocation support for you and your family.\n\n - 💙 Comprehensive health insurance for both you and your family.\n\n - 📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.\n\n - 🫶 Flexible benefits package: no one-size-fits-all perks here. You get a budget and you decide where it goes, from health and wellbeing to family and setting up your home office.\n\n - 🪴 Hybrid work and generous, flexible time off — planned with your team, not rationed by a rigid quota.\n\n - 🍽️ In-office perks, including free meals and snacks.\n\n - 🤝 Company-funded sport activities, annual offsites and team-building events.\n\n - 🤖 AI isn't a perk here — it's how we work. Claude, OpenAI, and more are on by default from day one, and we back teams in adopting whatever makes them faster.\n\nManychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.\n\nThis commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success."},{"id":"a9f6184f-f02f-4a3a-aa5d-243462db432c","title":"Staff Backend Engineer ","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Barcelona, Spain","secondaryLocations":[],"publishedAt":"2026-11-10T17:03:15.975+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"08080","addressRegion":"","addressCountry":"Spain","addressLocality":"Barcelona, Spain"}},"jobUrl":"https://jobs.ashbyhq.com/manychat/a9f6184f-f02f-4a3a-aa5d-243462db432c","applyUrl":"https://jobs.ashbyhq.com/manychat/a9f6184f-f02f-4a3a-aa5d-243462db432c/application","descriptionHtml":"Creating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.
Our AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.
We're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.
Your decisions here won't get lost in a big system. They'll define it.
As Staff Backend Engineer for Manychat for Brands, you’ll own the technical side of a new product. You’ll set the architecture and technical priorities with the team, and decide what lives in our Python services and what stays in the PHP-based Manychat platform. It’s an individual contributor role with a lot of room to make an impact.
The product fills a real gap. Brands pay influencers to post but then can’t see what happens next. We’re building the first view that shows it: who asked for the link, who opened the DM, who clicked, for every campaign, creator and post.
You’ll work with Product as a partner and stay close to brands and creators, so feedback reaches you fast and helps you shape Manychat for Brands.
Sound like you? Let’s talk!
Meet the Engineering team:
We keep Manychat running smoothly under high load every single day and make sure it's ready to scale even further. We do it by combining strong engineering foundations with AI tools that let us move faster without cutting corners. And we're the ones who shape and own what gets built. AI accelerates. Humans own the thinking.
Set the architecture and technical priorities for Brands together with the Engineering Manager and the team: service boundaries, data models, authentication, access control, and integration with the core Manychat platform.
Decide which logic belongs in the Python-based Brands services and which stays in the PHP-based Manychat platform. Think about data ownership, reliability, and long-term maintenance.
Lead big system-level changes when the path isn't clear yet. Explore options, split the work into measurable milestones, and plan data migrations, gradual rollouts, and rollbacks.
Define reliability and performance requirements for key Brands workflows. Set metrics and observability, and check the impact of your changes on production data.
Find the root causes of slowdowns and repeated incidents across service boundaries, using metrics, logs, and distributed tracing.
Work with Security, Infrastructure, and Platform teams on solutions. Decide what to fix in the application and what needs other teams, and explain the trade-offs clearly.
Work with Product on the approach and scope of solutions, and suggest simpler options when you see them.
Make technical decisions easy to follow: document key choices and the reasons behind them, do thorough design and code reviews, and share your knowledge in complex areas.
You'll need:
Deep expertise in Python backend development and a broad view of backend architecture beyond one language. You can understand existing systems, even when the technology is new to you.
A strong product mindset. You work closely with Product Managers, challenge assumptions, and explain technical trade-offs in terms of user experience, timelines, and product capabilities.
Experience owning the architecture and production operations of a product or a large technical area, not only delivering separate features.
A solid understanding of distributed systems and data flows: API contracts, async processing, data consistency, retries, idempotency, and failure handling.
Knowledge of how backend applications are deployed and run in production: configuration, networking, and external dependencies.
Knowledge of application security basics: authentication, authorization, data isolation, and access management.
Comfort in a fast-changing environment. Things can shift quickly here, and the team relies on everyone's proactivity and ownership.
Strong English for technical and product discussions and for documentation.
It would be great if you have:
Hands-on PHP experience, on top of understanding how our Python and PHP systems work together.
Experience with ETL/DWH pipelines and analytics systems.
Experience with environment configuration, CI/CD, and Infrastructure as Code.
Experience improving AI-assisted software development practices.
Our tech stack: Python, FastAPI, Pydantic, SQLAlchemy, PostgreSQL, Redis, and Celery. Our services integrate with Manychat's PHP-based platform. Everything runs on AWS and Kubernetes, with Terraform/Terragrunt for infrastructure. You don't need hands-on experience with every tool. Technical depth and the ability to reason about complex systems matter most.
We care deeply about your growth, well-being, and comfort:
🌍 Hybrid onboarding to start work remotely and relocation support for you and your family.
💙 Comprehensive health insurance for both you and your family.
📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.
🫶 Flexible benefits package: no one-size-fits-all perks here. You get a budget and you decide where it goes, from health and wellbeing to family and setting up your home office.
🪴 Hybrid work and generous, flexible time off — planned with your team, not rationed by a rigid quota.
🍽️ In-office perks, including free meals and snacks.
🤝 Company-funded sport activities, annual offsites and team-building events.
🤖 AI isn't a perk here — it's how we work. Claude, OpenAI, and more are on by default from day one, and we back teams in adopting whatever makes them faster.
Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.
","descriptionPlain":"WHO WE ARE 🌍\n\nCreating content that resonates is great — turning that attention into growth is even better. That's what Manychat does.\n\nOur AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.\n\nWe're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.\n\n\nWHO WE'RE LOOKING FOR 🌟\n\nYour decisions here won't get lost in a big system. They'll define it.\n\nAs Staff Backend Engineer for Manychat for Brands, you’ll own the technical side of a new product. You’ll set the architecture and technical priorities with the team, and decide what lives in our Python services and what stays in the PHP-based Manychat platform. It’s an individual contributor role with a lot of room to make an impact.\n\nThe product fills a real gap. Brands pay influencers to post but then can’t see what happens next. We’re building the first view that shows it: who asked for the link, who opened the DM, who clicked, for every campaign, creator and post.\n\nYou’ll work with Product as a partner and stay close to brands and creators, so feedback reaches you fast and helps you shape Manychat for Brands.\n\nSound like you? Let’s talk!\n\n\n\n\nYOUR FUTURE TEAMMATES 👋\n\nMeet the Engineering team:\n\nWe keep Manychat running smoothly under high load every single day and make sure it's ready to scale even further. We do it by combining strong engineering foundations with AI tools that let us move faster without cutting corners. And we're the ones who shape and own what gets built. AI accelerates. Humans own the thinking.\n\n\n\n\nWHAT YOU'LL DO 🚀\n\n - Set the architecture and technical priorities for Brands together with the Engineering Manager and the team: service boundaries, data models, authentication, access control, and integration with the core Manychat platform.\n\n - Decide which logic belongs in the Python-based Brands services and which stays in the PHP-based Manychat platform. Think about data ownership, reliability, and long-term maintenance.\n\n - Lead big system-level changes when the path isn't clear yet. Explore options, split the work into measurable milestones, and plan data migrations, gradual rollouts, and rollbacks.\n\n - Define reliability and performance requirements for key Brands workflows. Set metrics and observability, and check the impact of your changes on production data.\n\n - Find the root causes of slowdowns and repeated incidents across service boundaries, using metrics, logs, and distributed tracing.\n\n - Work with Security, Infrastructure, and Platform teams on solutions. Decide what to fix in the application and what needs other teams, and explain the trade-offs clearly.\n\n - Work with Product on the approach and scope of solutions, and suggest simpler options when you see them.\n\n - Make technical decisions easy to follow: document key choices and the reasons behind them, do thorough design and code reviews, and share your knowledge in complex areas.\n\n\n\n\nTO SHINE IN THIS ROLE 💥\n\nYou'll need:\n\n - Deep expertise in Python backend development and a broad view of backend architecture beyond one language. You can understand existing systems, even when the technology is new to you.\n\n - A strong product mindset. You work closely with Product Managers, challenge assumptions, and explain technical trade-offs in terms of user experience, timelines, and product capabilities.\n\n - Experience owning the architecture and production operations of a product or a large technical area, not only delivering separate features.\n\n - A solid understanding of distributed systems and data flows: API contracts, async processing, data consistency, retries, idempotency, and failure handling.\n\n - Knowledge of how backend applications are deployed and run in production: configuration, networking, and external dependencies.\n\n - Knowledge of application security basics: authentication, authorization, data isolation, and access management.\n\n - Comfort in a fast-changing environment. Things can shift quickly here, and the team relies on everyone's proactivity and ownership.\n\n - Strong English for technical and product discussions and for documentation.\n\nIt would be great if you have:\n\n - Hands-on PHP experience, on top of understanding how our Python and PHP systems work together.\n\n - Experience with ETL/DWH pipelines and analytics systems.\n\n - Experience with environment configuration, CI/CD, and Infrastructure as Code.\n\n - Experience improving AI-assisted software development practices.\n\nOur tech stack: Python, FastAPI, Pydantic, SQLAlchemy, PostgreSQL, Redis, and Celery. Our services integrate with Manychat's PHP-based platform. Everything runs on AWS and Kubernetes, with Terraform/Terragrunt for infrastructure. You don't need hands-on experience with every tool. Technical depth and the ability to reason about complex systems matter most.\n\n\n\n\nWHAT WE OFFER 🤗\n\nWe care deeply about your growth, well-being, and comfort:\n\n - 🌍 Hybrid onboarding to start work remotely and relocation support for you and your family.\n\n - 💙 Comprehensive health insurance for both you and your family.\n\n - 📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.\n\n - 🫶 Flexible benefits package: no one-size-fits-all perks here. You get a budget and you decide where it goes, from health and wellbeing to family and setting up your home office.\n\n - 🪴 Hybrid work and generous, flexible time off — planned with your team, not rationed by a rigid quota.\n\n - 🍽️ In-office perks, including free meals and snacks.\n\n - 🤝 Company-funded sport activities, annual offsites and team-building events.\n\n - 🤖 AI isn't a perk here — it's how we work. Claude, OpenAI, and more are on by default from day one, and we back teams in adopting whatever makes them faster.\n\nManychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.\n\nThis commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success."}],"apiVersion":"1"}