Company Overview:
Maven AGI is an enterprise AI platform on a mission to transform customer support with production-grade AI agents. Founded in July 2023 by executives from HubSpot, Google, and Stripe, Maven builds conversational AI that helps enterprise teams deliver accurate, autonomous support at scale.
Our platform connects fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions without requiring customers to replace their core systems. We started with customer support because the current experience is slow for customers, expensive for companies, and overloaded for human agents.
Maven has assembled a world-class team from Google, Meta, Amazon, Microsoft, and Stripe, and is supported by executives and advisors from OpenAI, Google, HubSpot, and Stripe.
Role Summary:
As a Senior Forward Deployed Engineer at Maven AGI, you will own post-sale technical implementation for strategic enterprise customers. You will work directly with customer teams to turn customer experience workflows into production AI systems: scoping requirements, building integrations, configuring Maven, debugging edge cases, validating quality, launching safely, and iterating from real-world usage.
This is not a demo-only or pre-sales engineering role. You should be a hands-on builder who is comfortable in front of customers and equally comfortable writing code, working with APIs, building AI agents, reasoning through data flows, and making practical tradeoffs under delivery pressure.
Own post-sale implementation workstreams from kickoff through production launch and early customer success.
Translate existing and desired-state customer experience workflows into concrete technical plans, milestones, risks, and launch criteria.
Build and debug integrations across systems such as CRMs, ticketing platforms, CCaaS tools, knowledge bases, data warehouses, identity providers, and internal customer APIs.
Configure and extend Maven using JavaScript, TypeScript, Node.js, APIs, webhooks, and the Maven SDK.
Prototype quickly when customer requirements are ambiguous, then turn the right parts into reliable production implementation.
Design and run tests and evals for AI behavior, including answer quality, retrieval quality, action correctness, escalation behavior, and regression risks.
Set up launch readiness plans across testing, observability, logging, fallback behavior, rollback paths, and customer signoff.
Partner with Product and Engineering when field work reveals platform gaps, repeated customer needs, or reusable implementation patterns.
Communicate clearly with customer operators, technical teams, executives, and internal Maven teams throughout the deployment.
What Success Looks Like:
Customers launch Maven into production with clear scope, strong technical execution, and measurable impact.
Implementation risks are surfaced early, owned directly, and resolved with practical technical judgment.
AI workflows are tested, monitored, and improved using real quality signals rather than guesswork.
Customer-specific work turns into reusable patterns, documentation, templates, and product feedback for future deployments.
Customer teams trust you because you make ambiguous problems concrete and follow through technically.
Who You Are:
5+ years of software engineering, implementation engineering, forward deployed engineering, solutions engineering, partner engineering, or equivalent customer-facing technical delivery experience.
Strong hands-on coding ability in JavaScript/Node.js. TypeScript, React, Next.js, and Python experience are strong pluses.
Strong API and integration judgment across REST APIs, webhooks, auth, data mapping, retries, error handling, and operational debugging.
Experience taking complex customer-facing technical projects from ambiguous requirements into production.
Comfortable working directly with customers, asking sharp discovery questions, explaining tradeoffs, and pushing back constructively when scope or timeline is risky.
Practical understanding of AI/LLM and agentic systems, including prompting, retrieval, tool/action use, evals, failure modes, and quality measurement.
Strong written and verbal communication. You can write a clear implementation plan, technical memo, customer update, and launch checklist.
High ownership. You do not wait for perfect requirements; you identify the next useful step, make progress, and keep the customer and team aligned.
Nice To Haves:
Experience with systems such as Salesforce Service Cloud, Zendesk, ServiceNow, Intercom, or similar platforms.
Experience with CCaaS or voice platforms such as Genesys, Five9, NICE, Twilio, Amazon Connect, or similar systems.
Experience with data integration, ETL, or workflow automation tools such as Workato, Airbyte, Fivetran, or similar systems.
Experience with observability, CI/CD, incident response, and production support practices.
Knowledge of security, privacy, and compliance considerations such as SOC 2, GDPR, HIPAA, least-privilege access, audit logging, and data retention.
Experience at an AI company, high-growth SaaS company, implementation-heavy product company, or field engineering organization.
What We Offer:
High-impact work in applied AI: build production systems that change how enterprise support teams operate.
Competitive salary, comprehensive benefits, and meaningful equity.
A team that values direct ownership, customer impact, technical rigor, and fast learning.
What unites us is our values and the passion we share to live by them:
Do right for our customers
We are data-driven
Be entrepreneurial
Strive to be better, together
MavenAGI is an equal-opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.
Join us in changing the face of enterprise customer support.
","descriptionPlain":"Company Overview:\n\nMaven AGI is an enterprise AI platform on a mission to transform customer support with production-grade AI agents. Founded in July 2023 by executives from HubSpot, Google, and Stripe, Maven builds conversational AI that helps enterprise teams deliver accurate, autonomous support at scale.\n\nOur platform connects fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions without requiring customers to replace their core systems. We started with customer support because the current experience is slow for customers, expensive for companies, and overloaded for human agents.\n\nMaven has assembled a world-class team from Google, Meta, Amazon, Microsoft, and Stripe, and is supported by executives and advisors from OpenAI, Google, HubSpot, and Stripe.\n\nRole Summary:\n\nAs a Senior Forward Deployed Engineer at Maven AGI, you will own post-sale technical implementation for strategic enterprise customers. You will work directly with customer teams to turn customer experience workflows into production AI systems: scoping requirements, building integrations, configuring Maven, debugging edge cases, validating quality, launching safely, and iterating from real-world usage.\n\n \n\nThis is not a demo-only or pre-sales engineering role. You should be a hands-on builder who is comfortable in front of customers and equally comfortable writing code, working with APIs, building AI agents, reasoning through data flows, and making practical tradeoffs under delivery pressure.\n\n\n\n\nWHAT YOU'LL DO:\n\n - Own post-sale implementation workstreams from kickoff through production launch and early customer success.\n\n - Translate existing and desired-state customer experience workflows into concrete technical plans, milestones, risks, and launch criteria.\n\n - Build and debug integrations across systems such as CRMs, ticketing platforms, CCaaS tools, knowledge bases, data warehouses, identity providers, and internal customer APIs.\n\n - Configure and extend Maven using JavaScript, TypeScript, Node.js, APIs, webhooks, and the Maven SDK https://developers.mavenagi.com/docs/api-reference/overview/sd-ks.\n\n - Prototype quickly when customer requirements are ambiguous, then turn the right parts into reliable production implementation.\n\n - Design and run tests and evals for AI behavior, including answer quality, retrieval quality, action correctness, escalation behavior, and regression risks.\n\n - Set up launch readiness plans across testing, observability, logging, fallback behavior, rollback paths, and customer signoff.\n\n - Partner with Product and Engineering when field work reveals platform gaps, repeated customer needs, or reusable implementation patterns.\n\n - Communicate clearly with customer operators, technical teams, executives, and internal Maven teams throughout the deployment.\n\nWhat Success Looks Like:\n\n - Customers launch Maven into production with clear scope, strong technical execution, and measurable impact.\n\n - Implementation risks are surfaced early, owned directly, and resolved with practical technical judgment.\n\n - AI workflows are tested, monitored, and improved using real quality signals rather than guesswork.\n\n - Customer-specific work turns into reusable patterns, documentation, templates, and product feedback for future deployments.\n\n - Customer teams trust you because you make ambiguous problems concrete and follow through technically.\n\nWho You Are:\n\n - 5+ years of software engineering, implementation engineering, forward deployed engineering, solutions engineering, partner engineering, or equivalent customer-facing technical delivery experience.\n\n - Strong hands-on coding ability in JavaScript/Node.js. TypeScript, React, Next.js, and Python experience are strong pluses.\n\n - Strong API and integration judgment across REST APIs, webhooks, auth, data mapping, retries, error handling, and operational debugging.\n\n - Experience taking complex customer-facing technical projects from ambiguous requirements into production.\n\n - Comfortable working directly with customers, asking sharp discovery questions, explaining tradeoffs, and pushing back constructively when scope or timeline is risky.\n\n - Practical understanding of AI/LLM and agentic systems, including prompting, retrieval, tool/action use, evals, failure modes, and quality measurement.\n\n - Strong written and verbal communication. You can write a clear implementation plan, technical memo, customer update, and launch checklist.\n\n - High ownership. You do not wait for perfect requirements; you identify the next useful step, make progress, and keep the customer and team aligned.\n\nNice To Haves:\n\n - Experience with systems such as Salesforce Service Cloud, Zendesk, ServiceNow, Intercom, or similar platforms.\n\n - Experience with CCaaS or voice platforms such as Genesys, Five9, NICE, Twilio, Amazon Connect, or similar systems.\n\n - Experience with data integration, ETL, or workflow automation tools such as Workato, Airbyte, Fivetran, or similar systems.\n\n - Experience with observability, CI/CD, incident response, and production support practices.\n\n - Knowledge of security, privacy, and compliance considerations such as SOC 2, GDPR, HIPAA, least-privilege access, audit logging, and data retention.\n\n - Experience at an AI company, high-growth SaaS company, implementation-heavy product company, or field engineering organization.\n \n \n\nWhat We Offer:\n\n - High-impact work in applied AI: build production systems that change how enterprise support teams operate.\n\n - Competitive salary, comprehensive benefits, and meaningful equity.\n\n - A team that values direct ownership, customer impact, technical rigor, and fast learning.\n\nWhat unites us is our values and the passion we share to live by them:\n\n - Do right for our customers\n\n - We are data-driven\n\n - Be entrepreneurial\n\n - Strive to be better, together\n\nMavenAGI is an equal-opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.\n\nJoin us in changing the face of enterprise customer support."},{"id":"f892ceb0-93bd-46e7-b50c-b5f6209b087a","title":"Principal Solutions Architect","department":"Go To Market","team":"Solutions Engineering","employmentType":"FullTime","location":"Boston","secondaryLocations":[{"location":"San Francisco ","address":{"postalAddress":{"postalCode":"94102","addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco "}}}],"publishedAt":"2026-08-25T21:08:46.835+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"02116","addressRegion":"MA","streetAddress":"","addressCountry":"United States","addressLocality":"Boston"}},"jobUrl":"https://jobs.ashbyhq.com/maven-agi/f892ceb0-93bd-46e7-b50c-b5f6209b087a","applyUrl":"https://jobs.ashbyhq.com/maven-agi/f892ceb0-93bd-46e7-b50c-b5f6209b087a/application","descriptionHtml":"Maven AGI is an enterprise AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.
Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We’re laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences.
We’ve started by reimagining the enterprise customer experience with a support use case. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.
We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.
Maven is scaling from bespoke AI agent deployments to repeatable enterprise implementations. Our largest customers need someone who can de-risk complex technical architectures before signature, guide production launches across messy enterprise systems, and turn each deployment into reusable leverage for the next one.
As a Principal Solutions Architect, you will be the technical design authority for Maven’s most strategic enterprise accounts. You will own pre-SOW technical validation, design production-grade AI agent architectures, guide Forward Deployed Engineers from POC through launch, and help convert field learnings into reusable platform capabilities.
This is a forward-deployed, customer-facing technical leadership role. You should be comfortable prototyping quickly, validating quality with data, explaining complex AI systems to executives, and going deep with staff engineers on integrations, data flows, evals, observability, privacy, and fallback behavior.
Pre-SOW technical validation
Partner with Sales, Engagement, and Solutions Engineering to validate platform fit, integration complexity, data/security constraints, FDE effort, and implementation risks before strategic SOWs are finalized.
Production architecture for strategic accounts
Design reference architectures for multi-channel AI agent systems across voice, chat, email, and SMS, including integrations with CCaaS, CRM, data warehouse, identity, and internal knowledge systems. Define data contracts, tool/action patterns, observability, privacy boundaries, fallback behavior, and acceptance gates.
Technical direction from POC to launch
Guide FDEs through architecture decisions, edge cases, CI/CD, evals, monitoring, rollback plans, and launch readiness. You own technical direction and architecture quality; FDEs own implementation.
Reusable deployment leverage
Turn each strategic deployment into reusable assets: reference architectures, integration templates, eval harnesses, implementation checklists, demo baselines, or product requirements that reduce effort for future launches.
Executive and technical customer communication
Lead architecture reviews, security reviews, roadmap sessions, and technical deep dives with VP/C-level sponsors, security teams, and staff engineers. Make trade-offs clear for both executive and deeply technical audiences.
Field-to-product feedback loop
Identify repeated customer needs and implementation gaps. Partner with Product and Engineering to turn field patterns into roadmap inputs, reusable platform capabilities, and core product improvements.
Within your first 6–12 months:
Strategic deals have clearer technical feasibility, integration scope, risk, and effort estimates before SOW.
FDE teams move faster because they have stronger architecture guidance, launch gates, and reusable implementation assets.
Complex deployments launch with better observability, evals, fallbacks, and privacy controls.
Customers trust Maven’s technical direction in security, architecture, and executive-level reviews.
Repeated deployment patterns become productized rather than remaining bespoke.
7+ years in Solutions Architecture, Applied Engineering, Forward Deployed Engineering, Sales Engineering, or equivalent customer-facing technical leadership for enterprise SaaS, data, ML, or AI products.
Track record taking complex enterprise technical solutions from discovery or POC into production.
Strong system design skills across APIs, event-driven systems, data modeling, identity/consent flows, latency, throughput, reliability, and observability.
Practical AI/LLM depth: RAG, tool use/function calling, prompt and retrieval evaluation, safety guardrails, agent orchestration, and quality measurement.
Hands-on technical fluency in TypeScript/Node, Python, or similar. You are not the primary production engineer, but you can prototype, review code, debug integrations, and reason through implementation trade-offs.
Excellent written, verbal, and visual communication. You can lead a security review, produce a clear architecture diagram, and present trade-offs to executives.
Builder mindset. You want to help create the Solutions Architecture function, not just operate inside an existing one.
Contact center / CCaaS experience with platforms like Genesys, Five9, NICE, Twilio, or Amazon Connect.
Depth with Zendesk, Salesforce Service Cloud, ServiceNow, or similar customer support systems.
Experience in regulated or complex data environments such as financial services, healthcare, gaming, marketplaces, or franchise businesses.
Experience at a frontier AI company, FDE-style company, data/ML platform company, high-growth SaaS company, or as a technical lead on complex enterprise AI programs.
Prior experience building a technical function from zero to one.
Maven AGI is an enterprise AI platform founded in July 2023 by executives from HubSpot, Google, and Stripe. We build conversational AI agents for autonomous customer support at scale. Our platform unifies fragmented systems, integrates knowledge sources, and enables intelligent actions without costly infrastructure changes.
Our team includes talent from Google, Meta, Amazon, Microsoft, and Stripe, with advisors from OpenAI, Google, HubSpot, and Stripe.
The Role
We’re looking for a Senior DevOps Engineer to own and evolve the infrastructure powering Maven AGI’s AI platform. You’ll design, build, and operate production systems across cloud providers, Kubernetes clusters, on-premises environments, and CI/CD pipelines, ensuring our platform scales reliably as we onboard enterprise customers with complex deployment and security requirements. This is a high-leverage role where your work directly impacts platform availability, developer velocity, and customer trust.
What you'll do:
Design, implement, and maintain both cloud and on-premise infrastructure (Azure, AWS, datacenter) using infrastructure-as-code (Pulumi, Bicep, Terraform)
Own Kubernetes cluster operations: deployments, scaling, monitoring, and incident response
Build and optimize CI/CD pipelines for a large-scale monorepo
Implement observability across services (metrics, logging, tracing, alerting)
Drive reliability practices: SLOs, capacity planning, disaster recovery, and runbook development
Operationalize and scale enterprise AI deployments on-premise, including GPU resource orchestration, model inference performance tuning, and high-concurrency platform management.
Collaborate with engineering teams to improve developer experience and deployment velocity
Manage secrets, access controls, and infrastructure security posture
Evaluate and adopt new tooling to reduce operational toil
What we're looking for:
3-7 years of professional DevOps/SRE/Infrastructure experience
Deep expertise with Kubernetes in production (AKS, EKS, or GKE)
Strong infrastructure-as-code skills (Pulumi, Terraform, or Bicep)
Experience operating CI/CD systems (GitHub Actions, ArgoCD, or Jenkins)
Proficiency in at least one scripting/programming language (Python, Go, TypeScript, or Bash)
Solid understanding of IaaS providers, networking, DNS, load balancing, and TLS
Experience with monitoring and observability stacks (Datadog, Prometheus, Grafana, or similar)
Experience with multi-cloud or hybrid (cloud + on-prem) deployments
Strong communication and cross-team collaboration skills
Organized, great attention to detail, comfortable operating in a ticketing environment
Thrives in fast-paced startup environments
Nice to have:
Experience with GPU infrastructure and ML/LLM serving workloads (vLLM, TEI)
Familiarity with Temporal or other workflow orchestration systems
Security and compliance background (SOC 2, HIPAA, GDPR)
Cost optimization experience at scale
How you show up:
What unites us is our values and the passion we share to live by them:
We are customer champions. You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better.
We are bold in action. You move with urgency and courage. You’re not afraid to challenge convention, take smart risks, and push boundaries in pursuit of meaningful outcomes.
We are data-driven and insight guided. You make thoughtful decisions grounded in evidence. You’re curious, analytical, and combine data with intuition to guide strategy and execution.
We are stronger together. You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership. You believe the best ideas emerge through open dialogue and collective effort.
What We Offer:
High Impact in cutting-edge field. Be at the vanguard of AI innovation.
Competitive salary, comprehensive benefits, and meaningful equity stakes.
A diverse and welcoming work environment where everyone’s voice is heard.
MavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included. Join us in changing the face of enterprise customer support.
","descriptionPlain":"Maven AGI is an enterprise AI platform founded in July 2023 by executives from HubSpot, Google, and Stripe. We build conversational AI agents for autonomous customer support at scale. Our platform unifies fragmented systems, integrates knowledge sources, and enables intelligent actions without costly infrastructure changes.\n\nOur team includes talent from Google, Meta, Amazon, Microsoft, and Stripe, with advisors from OpenAI, Google, HubSpot, and Stripe.\n\nThe Role\n\nWe’re looking for a Senior DevOps Engineer to own and evolve the infrastructure powering Maven AGI’s AI platform. You’ll design, build, and operate production systems across cloud providers, Kubernetes clusters, on-premises environments, and CI/CD pipelines, ensuring our platform scales reliably as we onboard enterprise customers with complex deployment and security requirements. This is a high-leverage role where your work directly impacts platform availability, developer velocity, and customer trust.\n\nWhat you'll do:\n\n - Design, implement, and maintain both cloud and on-premise infrastructure (Azure, AWS, datacenter) using infrastructure-as-code (Pulumi, Bicep, Terraform)\n\n - Own Kubernetes cluster operations: deployments, scaling, monitoring, and incident response\n\n - Build and optimize CI/CD pipelines for a large-scale monorepo\n\n - Implement observability across services (metrics, logging, tracing, alerting)\n\n - Drive reliability practices: SLOs, capacity planning, disaster recovery, and runbook development\n\n - Operationalize and scale enterprise AI deployments on-premise, including GPU resource orchestration, model inference performance tuning, and high-concurrency platform management.\n\n - Collaborate with engineering teams to improve developer experience and deployment velocity\n\n - Manage secrets, access controls, and infrastructure security posture\n\n - Evaluate and adopt new tooling to reduce operational toil\n\nWhat we're looking for:\n\n - 3-7 years of professional DevOps/SRE/Infrastructure experience\n\n - Deep expertise with Kubernetes in production (AKS, EKS, or GKE)\n\n - Strong infrastructure-as-code skills (Pulumi, Terraform, or Bicep)\n\n - Experience operating CI/CD systems (GitHub Actions, ArgoCD, or Jenkins)\n\n - Proficiency in at least one scripting/programming language (Python, Go, TypeScript, or Bash)\n\n - Solid understanding of IaaS providers, networking, DNS, load balancing, and TLS\n\n - Experience with monitoring and observability stacks (Datadog, Prometheus, Grafana, or similar)\n\n - Experience with multi-cloud or hybrid (cloud + on-prem) deployments\n\n - Strong communication and cross-team collaboration skills\n\n - Organized, great attention to detail, comfortable operating in a ticketing environment\n\n - Thrives in fast-paced startup environments\n\nNice to have:\n\n - Experience with GPU infrastructure and ML/LLM serving workloads (vLLM, TEI)\n\n - Familiarity with Temporal or other workflow orchestration systems\n\n - Security and compliance background (SOC 2, HIPAA, GDPR)\n\n - Cost optimization experience at scale\n\nHow you show up:\n\nWhat unites us is our values and the passion we share to live by them:\n\n - We are customer champions. You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better.\n\n - We are bold in action. You move with urgency and courage. You’re not afraid to challenge convention, take smart risks, and push boundaries in pursuit of meaningful outcomes.\n\n - We are data-driven and insight guided. You make thoughtful decisions grounded in evidence. You’re curious, analytical, and combine data with intuition to guide strategy and execution.\n\n - We are stronger together. You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership. You believe the best ideas emerge through open dialogue and collective effort.\n\nWhat We Offer:\n\n - High Impact in cutting-edge field. Be at the vanguard of AI innovation.\n\n - Competitive salary, comprehensive benefits, and meaningful equity stakes.\n\n - A diverse and welcoming work environment where everyone’s voice is heard.\n\nMavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included. Join us in changing the face of enterprise customer support."},{"id":"88bd1e0f-59ed-4894-a4af-3dbff0b579b7","title":"Senior Product Manager, Integrations","department":"Engineering & Product","team":"Product","employmentType":"FullTime","location":"Boston","secondaryLocations":[{"location":"San Francisco ","address":{"postalAddress":{"postalCode":"94102","addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco "}}}],"publishedAt":"2026-08-05T18:06:02.817+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"02116","addressRegion":"MA","streetAddress":"","addressCountry":"United States","addressLocality":"Boston"}},"jobUrl":"https://jobs.ashbyhq.com/maven-agi/88bd1e0f-59ed-4894-a4af-3dbff0b579b7","applyUrl":"https://jobs.ashbyhq.com/maven-agi/88bd1e0f-59ed-4894-a4af-3dbff0b579b7/application","descriptionHtml":"Maven AGI is an enterprise AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.
Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We’re laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences.
We’ve started by reimagining the enterprise customer experience with a support use case. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.
We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.
Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe.
Maven's agents are only as good as the systems they can reach. Every enterprise customer runs on a different stack of CRMs, ticketing systems, knowledge bases, commerce platforms, identity providers, and internal tools. Our agents have to read from all of them, take action inside them, and do it reliably.
The Integrations layer is what makes that possible. It's how our agents fetch a customer's order history from Shopify, update a ticket in Zendesk, look up an account in Salesforce, pull a knowledge article from Confluence, and trigger a refund inside a homegrown billing system.
We're hiring a Senior PM to own this layer end-to-end. You'll define what Maven integrates with, how deep those integrations go, and how we scale the platform so that adding the next integrations doesn't require building each one by hand. You'll own the roadmap, the P&L, and the direct relationships with the enterprise customers whose stacks we live inside.
Roadmap and prioritization for Maven's integration portfolio. Which systems we support, at what depth, and in what order.
The underlying integration platform. Tooling, frameworks, and patterns that let Maven ship new integrations faster over time and let customers extend the platform themselves.
Depth versus breadth tradeoffs. A read-only Salesforce connector is not the same product as a full read/write integration with custom object support, and you'll own how we make those calls.
Enterprise customer engagement. You'll be in the room when customers describe their stack, and you'll translate that into integration requirements engineering can build against.
Actions and tool use. Maven's agents don't just retrieve information, they take actions inside customer systems. You'll own how those actions are defined, tested, and made safe at enterprise scale.
Partner ecosystem strategy. Which platforms warrant a formal partnership, which stay in our own build queue, and how we approach marketplace listings on Salesforce AppExchange, Zendesk Marketplace, and similar channels.
Cross-functional partnership with GTM to convert integration depth into enterprise wins, and with customer success to turn integration issues into product improvements rather than support tickets.
5-7+ years of product management experience, with meaningful time on integrations, APIs, developer platforms, or iPaaS products.
You've built and shipped integration products before. You understand the difference between a connector, an integration platform, and an actions framework, and you can explain the difference,
Direct experience with the systems Maven agents touch: CRMs (Salesforce, HubSpot), ticketing (Zendesk, ServiceNow, Freshdesk), knowledge bases (Confluence, Notion, Guru), commerce (Shopify, Stripe), and identity (Okta, Auth0). You don't need all of them, but you've worked inside several.
Fluent in the technical building blocks: REST and GraphQL APIs, webhooks, OAuth, rate limits, event streams, and the failure modes that come with each.
You've operated in both startup and scaled environments and know when to build in-house versus when to buy or partner.
You extract requirements from messy customer conversations and turn them into PRDs. Non-negotiable.
You're a problem solver, not a project manager. You've been the person deciding what to build and why.
Real enthusiasm for AI, LLMs, and autonomous agents, and a clear point of view on how integrations change when the caller is an agent instead of a human developer.
Strong communication across audiences. Technical enough to hold your own with engineering, but clear enough to translate for enterprise stakeholders and GTM.
Hybrid in Boston, San Francisco, or New York.
Base salary of $175,000 to $225,000, plus bonus, comprehensive benefits, and equity in a well-funded, high-growth AI company.
You own a P&L, not a backlog. Your product line has customers, revenue, and a roadmap you define.
Integrations at Maven is not a services function or a \"nice to have.\" It's the difference between an agent that can talk about a customer's problem and an agent that can actually solve it.
Maven has the strongest product on the market for complex enterprise AI use cases. Our conversion rate from first conversation to close speaks for itself.
A growing roster of enterprise brands is betting on Maven for their AI agent strategy.
This isn't a proof of concept! We're deploying AI agents into production for enterprise customers today.
Join us in changing the face of enterprise customer support!
","descriptionPlain":"Maven AGI is an enterprise https://www.mavenagi.com/ AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.\n\nOur platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We’re laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences.\n\nWe’ve started by reimagining the enterprise customer experience with a support use case. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.\n\nWe are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.\n\n\n\nTEAM:\n\nMaven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe.\n\n\n\n\nTHE ROLE\n\nMaven's agents are only as good as the systems they can reach. Every enterprise customer runs on a different stack of CRMs, ticketing systems, knowledge bases, commerce platforms, identity providers, and internal tools. Our agents have to read from all of them, take action inside them, and do it reliably.\n\nThe Integrations layer is what makes that possible. It's how our agents fetch a customer's order history from Shopify, update a ticket in Zendesk, look up an account in Salesforce, pull a knowledge article from Confluence, and trigger a refund inside a homegrown billing system.\n\nWe're hiring a Senior PM to own this layer end-to-end. You'll define what Maven integrates with, how deep those integrations go, and how we scale the platform so that adding the next integrations doesn't require building each one by hand. You'll own the roadmap, the P&L, and the direct relationships with the enterprise customers whose stacks we live inside.\n\n\n\n\nWHAT YOU'LL OWN:\n\n - Roadmap and prioritization for Maven's integration portfolio. Which systems we support, at what depth, and in what order.\n\n - The underlying integration platform. Tooling, frameworks, and patterns that let Maven ship new integrations faster over time and let customers extend the platform themselves.\n\n - Depth versus breadth tradeoffs. A read-only Salesforce connector is not the same product as a full read/write integration with custom object support, and you'll own how we make those calls.\n\n - Enterprise customer engagement. You'll be in the room when customers describe their stack, and you'll translate that into integration requirements engineering can build against.\n\n - Actions and tool use. Maven's agents don't just retrieve information, they take actions inside customer systems. You'll own how those actions are defined, tested, and made safe at enterprise scale.\n\n - Partner ecosystem strategy. Which platforms warrant a formal partnership, which stay in our own build queue, and how we approach marketplace listings on Salesforce AppExchange, Zendesk Marketplace, and similar channels.\n\n - Cross-functional partnership with GTM to convert integration depth into enterprise wins, and with customer success to turn integration issues into product improvements rather than support tickets.\n\n\n\n\nWHO YOU ARE:\n\n - 5-7+ years of product management experience, with meaningful time on integrations, APIs, developer platforms, or iPaaS products.\n\n - You've built and shipped integration products before. You understand the difference between a connector, an integration platform, and an actions framework, and you can explain the difference,\n\n - Direct experience with the systems Maven agents touch: CRMs (Salesforce, HubSpot), ticketing (Zendesk, ServiceNow, Freshdesk), knowledge bases (Confluence, Notion, Guru), commerce (Shopify, Stripe), and identity (Okta, Auth0). You don't need all of them, but you've worked inside several.\n\n - Fluent in the technical building blocks: REST and GraphQL APIs, webhooks, OAuth, rate limits, event streams, and the failure modes that come with each.\n\n - You've operated in both startup and scaled environments and know when to build in-house versus when to buy or partner.\n\n - You extract requirements from messy customer conversations and turn them into PRDs. Non-negotiable.\n\n - You're a problem solver, not a project manager. You've been the person deciding what to build and why.\n\n - Real enthusiasm for AI, LLMs, and autonomous agents, and a clear point of view on how integrations change when the caller is an agent instead of a human developer.\n\n - Strong communication across audiences. Technical enough to hold your own with engineering, but clear enough to translate for enterprise stakeholders and GTM.\n\n\n\nLOCATION:\n\nHybrid in Boston, San Francisco, or New York.\n\n\n\nCOMPENSATION:\n\nBase salary of $175,000 to $225,000, plus bonus, comprehensive benefits, and equity in a well-funded, high-growth AI company.\n\n\n\nWHY MAVEN:\n\n - You own a P&L, not a backlog. Your product line has customers, revenue, and a roadmap you define.\n\n - Integrations at Maven is not a services function or a \"nice to have.\" It's the difference between an agent that can talk about a customer's problem and an agent that can actually solve it.\n\n - Maven has the strongest product on the market for complex enterprise AI use cases. Our conversion rate from first conversation to close speaks for itself.\n\n - A growing roster of enterprise brands is betting on Maven for their AI agent strategy.\n\n - This isn't a proof of concept! We're deploying AI agents into production for enterprise customers today.\n\nJoin us in changing the face of enterprise customer support!"},{"id":"745da0f9-6cab-4daa-94b9-8e6781c5105b","title":"Engineering Manager, DevOps","department":"Engineering & Product","team":"Engineering & Product","employmentType":"FullTime","location":"Boston","secondaryLocations":[],"publishedAt":"2026-08-08T20:14:07.666+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"02116","addressRegion":"MA","streetAddress":"","addressCountry":"United States","addressLocality":"Boston"}},"jobUrl":"https://jobs.ashbyhq.com/maven-agi/745da0f9-6cab-4daa-94b9-8e6781c5105b","applyUrl":"https://jobs.ashbyhq.com/maven-agi/745da0f9-6cab-4daa-94b9-8e6781c5105b/application","descriptionHtml":"Maven AGI is an enterprise AI platform founded in July 2023 by executives from HubSpot, Google, and Stripe. We build conversational AI agents for autonomous customer support at scale. Our platform unifies fragmented systems, integrates knowledge sources, and enables intelligent actions without costly infrastructure changes.
Our team includes talent from Google, Meta, Amazon, Microsoft, and Stripe, with advisors from OpenAI, Google, HubSpot, and Stripe.
The Role
We’re looking for a DevOps Manager to lead and evolve the infrastructure powering Maven AGI’s AI platform. You will manage and scale a high-performing infrastructure team while helping ensure our systems remain reliable, secure, and scalable across cloud and on-premises environments.
This is a technical leadership role that combines people management, operational ownership, and strong infrastructure judgment. You will partner closely with engineering leaders and technical leads to translate business and customer requirements into clear infrastructure priorities and execution plans.
You will also work directly with enterprise customers to understand complex deployment requirements, particularly for private-cloud and on-premises environments, and coordinate stakeholders across the organization to deliver sustainable solutions.
Leadership and Management Responsibilities:
Manage, coach, and develop a team of DevOps and infrastructure engineers
Establish clear expectations, ownership, and accountability across the team
Partner with technical leads to align technical strategy, architecture, and execution
Hire and onboard engineers as the team grows
Lead performance management, career development, and regular feedback
Own team planning, prioritization, capacity management, and delivery
Balance reliability, security, customer commitments, and long-term platform investments
Communicate infrastructure risks, trade-offs, and progress to technical and non-technical stakeholders
Build strong partnerships across Engineering, Product, Security, and Customer Success
Improve operational processes while avoiding unnecessary overhead and reducing team toil
Technical and Operational Responsibilities:
Guide the design, implementation, and operation of cloud and on-premises infrastructure across Azure, AWS, and customer-managed environments
Oversee infrastructure-as-code practices using Pulumi, Bicep, Terraform, or similar tools
Own the reliability and operation of production Kubernetes environments, including deployments, scaling, monitoring, and incident response
Drive the development and improvement of CI/CD pipelines for a large-scale monorepo
Establish consistent observability practices across metrics, logs, traces, and alerting
Advance reliability practices, including SLOs, capacity planning, disaster recovery, and runbook development
Support and scale enterprise AI deployments, including GPU infrastructure, model-serving workloads, and high-concurrency systems
Partner with engineering teams to improve developer experience, platform usability, and deployment velocity
Strengthen secrets management, access controls, and infrastructure security
Evaluate and adopt tools that improve reliability, scalability, and operational efficiency
Participate in incident response and ensure incidents lead to durable improvements
Required Qualifications:
7+ years of professional DevOps/SRE/Infrastructure experience
3+ years of experience managing teams
Deep expertise with Kubernetes in production (AKS, EKS, or GKE)
Strong infrastructure-as-code skills (Pulumi, Terraform, or Bicep)
Experience operating CI/CD systems (GitHub Actions, ArgoCD, or Jenkins)
Proficiency in at least one scripting/programming language (Python, Go, TypeScript, or Bash)
Solid understanding of IaaS providers, networking, DNS, load balancing, and TLS
Experience with monitoring and observability stacks (Datadog, Prometheus, Grafana, or similar)
Experience with multi-cloud or hybrid (cloud + on-prem) deployments
Strong communication and cross-team collaboration skills
Organized, great attention to detail, comfortable operating in a ticketing environment
Thrives in fast-paced startup environments
Nice to have:
Experience with GPU infrastructure and ML/LLM serving workloads (vLLM, TEI)
Familiarity with Temporal or other workflow orchestration systems
Security and compliance background (SOC 2, HIPAA, GDPR)
Experience managing infrastructure costs and capacity at scale
How you show up:
What unites us is our values and the passion we share to live by them:
We are customer champions. You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better.
We are bold in action. You move with urgency and courage. You’re not afraid to challenge convention, take smart risks, and push boundaries in pursuit of meaningful outcomes.
We are data-driven and insight guided. You make thoughtful decisions grounded in evidence. You’re curious, analytical, and combine data with intuition to guide strategy and execution.
We are stronger together. You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership. You believe the best ideas emerge through open dialogue and collective effort.
What We Offer:
High Impact in cutting-edge field. Be at the vanguard of AI innovation.
Competitive salary, comprehensive benefits, and meaningful equity stakes.
A diverse and welcoming work environment where everyone’s voice is heard.
MavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included. Join us in changing the face of enterprise customer support.
","descriptionPlain":"Maven AGI is an enterprise AI platform founded in July 2023 by executives from HubSpot, Google, and Stripe. We build conversational AI agents for autonomous customer support at scale. Our platform unifies fragmented systems, integrates knowledge sources, and enables intelligent actions without costly infrastructure changes.\n\nOur team includes talent from Google, Meta, Amazon, Microsoft, and Stripe, with advisors from OpenAI, Google, HubSpot, and Stripe.\n\nThe Role\n\nWe’re looking for a DevOps Manager to lead and evolve the infrastructure powering Maven AGI’s AI platform. You will manage and scale a high-performing infrastructure team while helping ensure our systems remain reliable, secure, and scalable across cloud and on-premises environments.\n\nThis is a technical leadership role that combines people management, operational ownership, and strong infrastructure judgment. You will partner closely with engineering leaders and technical leads to translate business and customer requirements into clear infrastructure priorities and execution plans.\n\nYou will also work directly with enterprise customers to understand complex deployment requirements, particularly for private-cloud and on-premises environments, and coordinate stakeholders across the organization to deliver sustainable solutions.\n\nLeadership and Management Responsibilities:\n\n - Manage, coach, and develop a team of DevOps and infrastructure engineers\n\n - Establish clear expectations, ownership, and accountability across the team\n\n - Partner with technical leads to align technical strategy, architecture, and execution\n\n - Hire and onboard engineers as the team grows\n\n - Lead performance management, career development, and regular feedback\n\n - Own team planning, prioritization, capacity management, and delivery\n\n - Balance reliability, security, customer commitments, and long-term platform investments\n\n - Communicate infrastructure risks, trade-offs, and progress to technical and non-technical stakeholders\n\n - Build strong partnerships across Engineering, Product, Security, and Customer Success\n\n - Improve operational processes while avoiding unnecessary overhead and reducing team toil\n\nTechnical and Operational Responsibilities:\n\n - Guide the design, implementation, and operation of cloud and on-premises infrastructure across Azure, AWS, and customer-managed environments\n\n - Oversee infrastructure-as-code practices using Pulumi, Bicep, Terraform, or similar tools\n\n - Own the reliability and operation of production Kubernetes environments, including deployments, scaling, monitoring, and incident response\n\n - Drive the development and improvement of CI/CD pipelines for a large-scale monorepo\n\n - Establish consistent observability practices across metrics, logs, traces, and alerting\n\n - Advance reliability practices, including SLOs, capacity planning, disaster recovery, and runbook development\n\n - Support and scale enterprise AI deployments, including GPU infrastructure, model-serving workloads, and high-concurrency systems\n\n - Partner with engineering teams to improve developer experience, platform usability, and deployment velocity\n\n - Strengthen secrets management, access controls, and infrastructure security\n\n - Evaluate and adopt tools that improve reliability, scalability, and operational efficiency\n\n - Participate in incident response and ensure incidents lead to durable improvements\n\nRequired Qualifications:\n\n - 7+ years of professional DevOps/SRE/Infrastructure experience\n\n - 3+ years of experience managing teams\n\n - Deep expertise with Kubernetes in production (AKS, EKS, or GKE)\n\n - Strong infrastructure-as-code skills (Pulumi, Terraform, or Bicep)\n\n - Experience operating CI/CD systems (GitHub Actions, ArgoCD, or Jenkins)\n\n - Proficiency in at least one scripting/programming language (Python, Go, TypeScript, or Bash)\n\n - Solid understanding of IaaS providers, networking, DNS, load balancing, and TLS\n\n - Experience with monitoring and observability stacks (Datadog, Prometheus, Grafana, or similar)\n\n - Experience with multi-cloud or hybrid (cloud + on-prem) deployments\n\n - Strong communication and cross-team collaboration skills\n\n - Organized, great attention to detail, comfortable operating in a ticketing environment\n\n - Thrives in fast-paced startup environments\n\nNice to have:\n\n - Experience with GPU infrastructure and ML/LLM serving workloads (vLLM, TEI)\n\n - Familiarity with Temporal or other workflow orchestration systems\n\n - Security and compliance background (SOC 2, HIPAA, GDPR)\n\n - Experience managing infrastructure costs and capacity at scale\n\nHow you show up:\n\nWhat unites us is our values and the passion we share to live by them:\n\n - We are customer champions. You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better.\n\n - We are bold in action. You move with urgency and courage. You’re not afraid to challenge convention, take smart risks, and push boundaries in pursuit of meaningful outcomes.\n\n - We are data-driven and insight guided. You make thoughtful decisions grounded in evidence. You’re curious, analytical, and combine data with intuition to guide strategy and execution.\n\n - We are stronger together. You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership. You believe the best ideas emerge through open dialogue and collective effort.\n\nWhat We Offer:\n\n - High Impact in cutting-edge field. Be at the vanguard of AI innovation.\n\n - Competitive salary, comprehensive benefits, and meaningful equity stakes.\n\n - A diverse and welcoming work environment where everyone’s voice is heard.\n\nMavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included. Join us in changing the face of enterprise customer support."},{"id":"47218db9-6e2a-4ebf-a39a-7553bfe0b71d","title":"Strategic Account Executive ","department":"Go To Market","team":"Go To Market","employmentType":"FullTime","location":"Boston","secondaryLocations":[{"location":"Remote - EST","address":{"postalAddress":{"addressCountry":"United States"}}},{"location":"Remote - CST","address":{"postalAddress":{"addressCountry":"United States"}}},{"location":"Remote - MST","address":{"postalAddress":{"addressCountry":"United States"}}},{"location":"Austin","address":{"postalAddress":{"postalCode":"78701","addressCountry":"United States"}}},{"location":"Remote - PST","address":{"postalAddress":{"addressCountry":"United States"}}},{"location":"San Francisco ","address":{"postalAddress":{"postalCode":"94102","addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco "}}},{"location":"New York","address":{"postalAddress":{"postalCode":"10003","addressRegion":"NY","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-08-10T14:28:55.946+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"postalCode":"02116","addressRegion":"MA","streetAddress":"","addressCountry":"United States","addressLocality":"Boston"}},"jobUrl":"https://jobs.ashbyhq.com/maven-agi/47218db9-6e2a-4ebf-a39a-7553bfe0b71d","applyUrl":"https://jobs.ashbyhq.com/maven-agi/47218db9-6e2a-4ebf-a39a-7553bfe0b71d/application","descriptionHtml":"Maven AGI sits at the center of the hottest intersection in tech right now: AI and customer experience. While most \"AI support\" tools still focus on FAQs and deflection, Maven's agents actually do the work — autonomously interacting with customers, personalizing the conversation, and resolving complex issues, not just providing information.
That's not a soft ROI story. It's the most direct cost-displacement case in enterprise software today: real human work, replaced, at a fraction of the cost — not \"savings if you use it well,\" but savings because the agent did the ticket instead of a person. That's the pitch you get to walk into every enterprise deal with.
Founded in 2023 by executives from HubSpot, Google, and Stripe, Maven builds conversational AI agents that don't just answer customers — they act: going into a customer's account, finding the actual problem, and fixing it, with no human required. Customers like Dell, ServPro, HardRock, Tripadvisor, Clio, and Thumbtack rely on Maven, with independently verified results — customers report resolving 70–93% of interactions autonomously — and G2 has named Maven a High Performer and Best Meets Requirements across multiple categories this spring
We're looking for a seasoned Strategic Account Executive to own and expand complex enterprise relationships. This role is built for a consultative seller who thrives in long-cycle, high-ACV deals and knows how to navigate executive buyers, cross-functional stakeholders, and rigorous enterprise buying processes. You'll sell transformation and outcomes — not features — and partner closely with Solutions, Product, and Customer teams to drive durable customer value.
Own a portfolio of strategic enterprise accounts, from net-new acquisition through expansion
Run deep discovery to understand customer pain, success metrics, and decision criteria
Build and manage mutual success plans aligned to executive priorities
Orchestrate complex sales cycles involving technical evaluations, pilots, security reviews, and procurement
Partner cross-functionally with Solutions Engineering, Product, Customer Success, and Leadership
Forecast accurately and maintain disciplined pipeline management
Act as a trusted advisor to customers, positioning the platform as mission-critical infrastructure
7–12+ years of experience in Strategic B2B SaaS sales to Fortune 100 companies
Proven track record of closing 500K-2M+ ACV deals
Demonstrated success managing 6–12 month sales cycles
Experience leading or co-owning POCs, pilots, and enterprise evaluations
History of success selling into complex, multi-stakeholder environments
Comfortable owning deals from initial discovery through procurement and close
We are customer champions. You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better.
We are bold in action. You move with urgency and courage, unafraid to challenge convention and take smart risks in pursuit of meaningful outcomes.
We are data-driven and insight guided. You make thoughtful decisions grounded in evidence, combining data with intuition to guide strategy and execution.
We are stronger together. You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership.
100% of medical, dental, and vision premiums covered for you, 80% for family
HSA and FSA plans available
Unlimited vacation and 100% paid parental leave
Free lunches, onsite gym, and commuter benefits for in-office employees
$1,000 home office stipend and $5,000/year for continuing education
Competitive salary, comprehensive benefits, and meaningful equity
~130 people, built from zero in under three years — small enough that your work is visible, big enough to already be running at Dell- and Tripadvisor-scale
Maven AGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.
Join us in changing the face of enterprise customer support.
","descriptionPlain":"STRATEGIC ACCOUNT EXECUTIVE — MAVEN AGI\n\n\nCOMPANY OVERVIEW\n\nMaven AGI sits at the center of the hottest intersection in tech right now: AI and customer experience. While most \"AI support\" tools still focus on FAQs and deflection, Maven's agents actually do the work — autonomously interacting with customers, personalizing the conversation, and resolving complex issues, not just providing information.\n\nThat's not a soft ROI story. It's the most direct cost-displacement case in enterprise software today: real human work, replaced, at a fraction of the cost — not \"savings if you use it well,\" but savings because the agent did the ticket instead of a person. That's the pitch you get to walk into every enterprise deal with.\n\nFounded in 2023 by executives from HubSpot, Google, and Stripe, Maven builds conversational AI agents that don't just answer customers — they act: going into a customer's account, finding the actual problem, and fixing it, with no human required. Customers like Dell, ServPro, HardRock, Tripadvisor, Clio, and Thumbtack rely on Maven, with independently verified results — customers report resolving 70–93% of interactions autonomously — and G2 has named Maven a High Performer and Best Meets Requirements across multiple categories this spring\n\n \n\n\nPOSITION OVERVIEW\n\nWe're looking for a seasoned Strategic Account Executive to own and expand complex enterprise relationships. This role is built for a consultative seller who thrives in long-cycle, high-ACV deals and knows how to navigate executive buyers, cross-functional stakeholders, and rigorous enterprise buying processes. You'll sell transformation and outcomes — not features — and partner closely with Solutions, Product, and Customer teams to drive durable customer value.\n\n \n\n\nWHAT YOU'LL DO\n\n - Own a portfolio of strategic enterprise accounts, from net-new acquisition through expansion\n\n - Run deep discovery to understand customer pain, success metrics, and decision criteria\n\n - Build and manage mutual success plans aligned to executive priorities\n\n - Orchestrate complex sales cycles involving technical evaluations, pilots, security reviews, and procurement\n\n - Partner cross-functionally with Solutions Engineering, Product, Customer Success, and Leadership\n\n - Forecast accurately and maintain disciplined pipeline management\n\n - Act as a trusted advisor to customers, positioning the platform as mission-critical infrastructure\n\n\nWHO YOU ARE\n\n - 7–12+ years of experience in Strategic B2B SaaS sales to Fortune 100 companies\n\n - Proven track record of closing 500K-2M+ ACV deals\n\n - Demonstrated success managing 6–12 month sales cycles\n\n - Experience leading or co-owning POCs, pilots, and enterprise evaluations\n\n - History of success selling into complex, multi-stakeholder environments\n\n - Comfortable owning deals from initial discovery through procurement and close\n\n\nHOW YOU SHOW UP\n\n - We are customer champions. You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better.\n\n - We are bold in action. You move with urgency and courage, unafraid to challenge convention and take smart risks in pursuit of meaningful outcomes.\n\n - We are data-driven and insight guided. You make thoughtful decisions grounded in evidence, combining data with intuition to guide strategy and execution.\n\n - We are stronger together. You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership.\n\n\nWHAT WE OFFER\n\n - 100% of medical, dental, and vision premiums covered for you, 80% for family\n\n - HSA and FSA plans available\n\n - Unlimited vacation and 100% paid parental leave\n\n - Free lunches, onsite gym, and commuter benefits for in-office employees\n\n - $1,000 home office stipend and $5,000/year for continuing education\n\n - Competitive salary, comprehensive benefits, and meaningful equity\n\n - ~130 people, built from zero in under three years — small enough that your work is visible, big enough to already be running at Dell- and Tripadvisor-scale\n\nMaven AGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.\n\nJoin us in changing the face of enterprise customer support."},{"id":"03e12d28-8efd-4134-859f-8ace705cde02","title":"Regional Vice President - Enterprise Sales","department":"Go To Market","team":"Enterprise","employmentType":"FullTime","location":"Remote - U.S.","secondaryLocations":[{"location":"Austin","address":{"postalAddress":{"postalCode":"78701","addressCountry":"United States"}}},{"location":"Boston","address":{"postalAddress":{"postalCode":"02116","addressRegion":"MA","streetAddress":"","addressCountry":"United States","addressLocality":"Boston"}}},{"location":"San Francisco ","address":{"postalAddress":{"postalCode":"94102","addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco "}}},{"location":"New York","address":{"postalAddress":{"postalCode":"10003","addressRegion":"NY","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-08-07T15:20:37.177+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/maven-agi/03e12d28-8efd-4134-859f-8ace705cde02","applyUrl":"https://jobs.ashbyhq.com/maven-agi/03e12d28-8efd-4134-859f-8ace705cde02/application","descriptionHtml":"Maven AGI is an enterprise AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. We're scaling fast, with real enterprise traction and a lot of momentum — and we just launched Maven Voice, one of the first true voice-to-voice AI agents in production. It's a great time to join and help close our next marquee deal.
Founded in 2023 by executives from HubSpot, Google, and Stripe, Maven builds conversational AI agents that don't just answer customers — they act: going into a customer's account, finding the actual problem, and fixing it, with no human required.
The platform plugs directly into a company's existing tools (Zendesk, Salesforce, Snowflake, and 100+ others) — no rip-and-replace — and spans chat, email, voice, and web through one AI reasoning engine. The long-term vision is Business AGI: every department, not just support, running on intelligent agents that execute, not just inform.
Customers like Dell, ServPro, HardRock, Tripadvisor, Clio, and Thumbtack rely on Maven, with independently verified results — customers report resolving the large majority of chats autonomously — and G2 has named Maven a High Performer and Best Meets Requirements across multiple categories this spring.
The Regional Vice President is a frontline sales leader who will build and lead a team of Enterprise Account Executives. You'll own a regional plan and territory build-out, develop your Account Executives, and instill a strong sales methodology.
Meet or exceed monthly, quarterly, and annual revenue targets
Develop and execute a comprehensive regional plan
Accelerate customer adoption across the territory
Build and continually grow a robust sales pipeline
Partner with channel and alliance partners to extend reach and drive adoption
Lead contract negotiations from proposal through close
Develop long-term strategic relationships with key accounts
Own customer happiness and long-term success
Recruit and build out your regional sales team
3+ years of formal sales leadership experience building and leading high-performing sales teams
High career trajectory and potential, with a track record of consistent overachievement
Experience operating in a start-up environment
Significant enterprise sales and strategic customer development experience
Skilled in practicing and implementing a formal sales methodology (e.g., MEDDPICC)
Track record closing large, complex deals across verticals within the Fortune 500
History of accurate forecasting and business reporting
Experience working with Salesforce and other sales tracking tools
We are customer champions. You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better.
We are bold in action. You move with urgency and courage, unafraid to challenge convention and take smart risks in pursuit of meaningful outcomes.
We are data-driven and insight guided. You make thoughtful decisions grounded in evidence, combining data with intuition to guide strategy and execution.
We are stronger together. You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership.
100% of medical, dental, and vision premiums covered for you, 80% for family
HSA and FSA plans available
Unlimited vacation and 100% paid parental leave
Free lunches, onsite gym, and commuter benefits for in-office employees
$1,000 home office stipend and $5,000/year for continuing education
Competitive salary, comprehensive benefits, and meaningful equity
~130 people, built from zero in under three years — small enough that your work is visible, big enough to already be running at Dell- and Thumbtack-scale
Maven AGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.
Join us in changing the face of enterprise customer support.
","descriptionPlain":"REGIONAL VICE PRESIDENT, SALES — MAVEN AGI\n\n\nCOMPANY OVERVIEW\n\nMaven AGI is an enterprise AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. We're scaling fast, with real enterprise traction and a lot of momentum — and we just launched Maven Voice, one of the first true voice-to-voice AI agents in production. It's a great time to join and help close our next marquee deal.\n\nFounded in 2023 by executives from HubSpot, Google, and Stripe, Maven builds conversational AI agents that don't just answer customers — they act: going into a customer's account, finding the actual problem, and fixing it, with no human required.\n\nThe platform plugs directly into a company's existing tools (Zendesk, Salesforce, Snowflake, and 100+ others) — no rip-and-replace — and spans chat, email, voice, and web through one AI reasoning engine. The long-term vision is Business AGI: every department, not just support, running on intelligent agents that execute, not just inform.\n\nCustomers like Dell, ServPro, HardRock, Tripadvisor, Clio, and Thumbtack rely on Maven, with independently verified results — customers report resolving the large majority of chats autonomously — and G2 has named Maven a High Performer and Best Meets Requirements across multiple categories this spring.\n\n\n\n\nPOSITION OVERVIEW\n\nThe Regional Vice President is a frontline sales leader who will build and lead a team of Enterprise Account Executives. You'll own a regional plan and territory build-out, develop your Account Executives, and instill a strong sales methodology.\n\n\n\n\nWHAT YOU'LL DO\n\n - Meet or exceed monthly, quarterly, and annual revenue targets\n\n - Develop and execute a comprehensive regional plan\n\n - Accelerate customer adoption across the territory\n\n - Build and continually grow a robust sales pipeline\n\n - Partner with channel and alliance partners to extend reach and drive adoption\n\n - Lead contract negotiations from proposal through close\n\n - Develop long-term strategic relationships with key accounts\n\n - Own customer happiness and long-term success\n\n - Recruit and build out your regional sales team\n\n\n\n\nWHO YOU ARE\n\n - 3+ years of formal sales leadership experience building and leading high-performing sales teams\n\n - High career trajectory and potential, with a track record of consistent overachievement\n\n - Experience operating in a start-up environment\n\n - Significant enterprise sales and strategic customer development experience\n\n - Skilled in practicing and implementing a formal sales methodology (e.g., MEDDPICC)\n\n - Track record closing large, complex deals across verticals within the Fortune 500\n\n - History of accurate forecasting and business reporting\n\n - Experience working with Salesforce and other sales tracking tools\n\n\n\n\nHOW YOU SHOW UP\n\n - We are customer champions. You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better.\n\n - We are bold in action. You move with urgency and courage, unafraid to challenge convention and take smart risks in pursuit of meaningful outcomes.\n\n - We are data-driven and insight guided. You make thoughtful decisions grounded in evidence, combining data with intuition to guide strategy and execution.\n\n - We are stronger together. You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership.\n\n\n\n\nWHAT WE OFFER\n\n - 100% of medical, dental, and vision premiums covered for you, 80% for family\n\n - HSA and FSA plans available\n\n - Unlimited vacation and 100% paid parental leave\n\n - Free lunches, onsite gym, and commuter benefits for in-office employees\n\n - $1,000 home office stipend and $5,000/year for continuing education\n\n - Competitive salary, comprehensive benefits, and meaningful equity\n\n - ~130 people, built from zero in under three years — small enough that your work is visible, big enough to already be running at Dell- and Thumbtack-scale\n\nMaven AGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.\n\nJoin us in changing the face of enterprise customer support."},{"id":"949b5e2b-a36d-47bd-800c-1ab32d1847ab","title":"Enterprise Account Executive","department":"Go To Market","team":"Go To Market","employmentType":"FullTime","location":"Remote - PST","secondaryLocations":[{"location":"Remote - EST","address":{"postalAddress":{"addressCountry":"United States"}}},{"location":"Remote - CST","address":{"postalAddress":{"addressCountry":"United States"}}},{"location":"Remote - MST","address":{"postalAddress":{"addressCountry":"United States"}}},{"location":"Austin","address":{"postalAddress":{"postalCode":"78701","addressCountry":"United States"}}},{"location":"Boston","address":{"postalAddress":{"postalCode":"02116","addressRegion":"MA","streetAddress":"","addressCountry":"United States","addressLocality":"Boston"}}},{"location":"San Francisco ","address":{"postalAddress":{"postalCode":"94102","addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco "}}},{"location":"New York","address":{"postalAddress":{"postalCode":"10003","addressRegion":"NY","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-08-10T14:02:50.547+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/maven-agi/949b5e2b-a36d-47bd-800c-1ab32d1847ab","applyUrl":"https://jobs.ashbyhq.com/maven-agi/949b5e2b-a36d-47bd-800c-1ab32d1847ab/application","descriptionHtml":"Maven AGI sits at the center of the hottest intersection in tech right now: AI and customer experience. While most \"AI support\" tools still focus on FAQs and deflection, Maven's agents actually do the work — autonomously interacting with customers, personalizing the conversation, and resolving complex issues, not just providing information.
That's not a soft ROI story. It's the most direct cost-displacement case in enterprise software today: real human work, replaced, at a fraction of the cost — not \"savings if you use it well,\" but savings because the agent did the ticket instead of a person. That's the pitch you get to walk into every enterprise deal with.
Founded in 2023 by executives from HubSpot, Google, and Stripe, Maven builds conversational AI agents that don't just answer customers — they act: going into a customer's account, finding the actual problem, and fixing it, with no human required. Customers like Dell, ServPro, HardRock, Tripadvisor, Clio, and Thumbtack rely on Maven, with independently verified results — customers report resolving 70–93% of interactions autonomously — and G2 has named Maven a High Performer and Best Meets Requirements across multiple categories this spring.
As a member of our growing Enterprise sales team, you'll be instrumental in generating pipeline and landing and expanding business with large enterprise customers. You set ambitious personal goals and hold yourself accountable to a consistent, repeatable process to achieve them. You're a big-picture thinker who enables customers to move quickly through a value-based sales approach.
Drive Enterprise Sales: Identify, engage, and close new business with large enterprise clients, building long-term strategic relationships.
Account Management & Expansion: Manage and expand key accounts, identifying growth opportunities and deepening engagement across customer organizations.
Value-Based Selling: Guide clients through complex sales cycles with a consultative, solution-oriented approach, demonstrating the value of Maven AGI against their business objectives.
Collaborate Cross-Functionally: Partner closely with Product, Customer Success, and Marketing to align on customer needs and ensure seamless implementation and support.
Market Research & Strategy: Stay ahead of industry trends and the competitive landscape to shape targeted sales strategies.
Pipeline & Forecast Management: Maintain a robust pipeline, forecast accurately, and report regularly against revenue targets.
Represent Maven AGI: Serve as a brand ambassador at industry events, conferences, and meetings.
Meet and Exceed Targets: Consistently hit or exceed quarterly and annual sales goals through disciplined execution.
Experience: 5+ years in enterprise sales, with a proven record of closing deals and exceeding targets within large organizations.
Strategic Selling Skills: Demonstrated ability to sell to C-suite and senior-level executives, particularly within Fortune 1000 companies.
Market Knowledge: Deep understanding of Customer Experience, Customer Support, or SaaS markets, with experience selling high-value solutions.
Account Management: Skilled at both new-customer acquisition and account expansion — a balance of hunter and farmer mindsets.
Solution-Oriented: Expertise in consultative, value-based selling, able to clearly connect solutions to customer needs and business value.
Business Acumen: Strong financial, technical, and business insight to navigate complex sales cycles and tailor solutions.
Collaboration Skills: Track record working cross-functionally with product, customer success, and marketing.
Attributes: High energy, entrepreneurial mindset, disciplined execution, and a genuine passion for customer-centric relationships.
Education: Bachelor's degree in Business or related field; MBA is a plus.
We are customer champions. You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better.
We are bold in action. You move with urgency and courage, unafraid to challenge convention and take smart risks in pursuit of meaningful outcomes.
We are data-driven and insight guided. You make thoughtful decisions grounded in evidence, combining data with intuition to guide strategy and execution.
We are stronger together. You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership.
100% of medical, dental, and vision premiums covered for you, 80% for family
HSA and FSA plans available
Unlimited vacation and 100% paid parental leave
Free lunches, onsite gym, and commuter benefits for in-office employees
$1,000 home office stipend and $5,000/year for continuing education
Competitive salary, comprehensive benefits, and meaningful equity
~130 people, built from zero in under three years — small enough that your work is visible, big enough to already be running at Dell- and Tripadvisor-scale
Maven AGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.
Join us in changing the face of enterprise customer support.
","descriptionPlain":"ENTERPRISE ACCOUNT EXECUTIVE — MAVEN AGI\n\n\nCOMPANY OVERVIEW\n\nMaven AGI sits at the center of the hottest intersection in tech right now: AI and customer experience. While most \"AI support\" tools still focus on FAQs and deflection, Maven's agents actually do the work — autonomously interacting with customers, personalizing the conversation, and resolving complex issues, not just providing information.\n\nThat's not a soft ROI story. It's the most direct cost-displacement case in enterprise software today: real human work, replaced, at a fraction of the cost — not \"savings if you use it well,\" but savings because the agent did the ticket instead of a person. That's the pitch you get to walk into every enterprise deal with.\n\nFounded in 2023 by executives from HubSpot, Google, and Stripe, Maven builds conversational AI agents that don't just answer customers — they act: going into a customer's account, finding the actual problem, and fixing it, with no human required. Customers like Dell, ServPro, HardRock, Tripadvisor, Clio, and Thumbtack rely on Maven, with independently verified results — customers report resolving 70–93% of interactions autonomously — and G2 has named Maven a High Performer and Best Meets Requirements across multiple categories this spring.\n\n\n\n\nPOSITION OVERVIEW\n\nAs a member of our growing Enterprise sales team, you'll be instrumental in generating pipeline and landing and expanding business with large enterprise customers. You set ambitious personal goals and hold yourself accountable to a consistent, repeatable process to achieve them. You're a big-picture thinker who enables customers to move quickly through a value-based sales approach.\n\n\n\n\nWHAT YOU'LL DO\n\n - Drive Enterprise Sales: Identify, engage, and close new business with large enterprise clients, building long-term strategic relationships.\n\n - Account Management & Expansion: Manage and expand key accounts, identifying growth opportunities and deepening engagement across customer organizations.\n\n - Value-Based Selling: Guide clients through complex sales cycles with a consultative, solution-oriented approach, demonstrating the value of Maven AGI against their business objectives.\n\n - Collaborate Cross-Functionally: Partner closely with Product, Customer Success, and Marketing to align on customer needs and ensure seamless implementation and support.\n\n - Market Research & Strategy: Stay ahead of industry trends and the competitive landscape to shape targeted sales strategies.\n\n - Pipeline & Forecast Management: Maintain a robust pipeline, forecast accurately, and report regularly against revenue targets.\n\n - Represent Maven AGI: Serve as a brand ambassador at industry events, conferences, and meetings.\n\n - Meet and Exceed Targets: Consistently hit or exceed quarterly and annual sales goals through disciplined execution.\n\n\nWHO YOU ARE\n\n - Experience: 5+ years in enterprise sales, with a proven record of closing deals and exceeding targets within large organizations.\n\n - Strategic Selling Skills: Demonstrated ability to sell to C-suite and senior-level executives, particularly within Fortune 1000 companies.\n\n - Market Knowledge: Deep understanding of Customer Experience, Customer Support, or SaaS markets, with experience selling high-value solutions.\n\n - Account Management: Skilled at both new-customer acquisition and account expansion — a balance of hunter and farmer mindsets.\n\n - Solution-Oriented: Expertise in consultative, value-based selling, able to clearly connect solutions to customer needs and business value.\n\n - Business Acumen: Strong financial, technical, and business insight to navigate complex sales cycles and tailor solutions.\n\n - Collaboration Skills: Track record working cross-functionally with product, customer success, and marketing.\n\n - Attributes: High energy, entrepreneurial mindset, disciplined execution, and a genuine passion for customer-centric relationships.\n\n - Education: Bachelor's degree in Business or related field; MBA is a plus.\n\n\nHOW YOU SHOW UP\n\n - We are customer champions. You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better.\n\n - We are bold in action. You move with urgency and courage, unafraid to challenge convention and take smart risks in pursuit of meaningful outcomes.\n\n - We are data-driven and insight guided. You make thoughtful decisions grounded in evidence, combining data with intuition to guide strategy and execution.\n\n - We are stronger together. You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership.\n\n\nWHAT WE OFFER\n\n - 100% of medical, dental, and vision premiums covered for you, 80% for family\n\n - HSA and FSA plans available\n\n - Unlimited vacation and 100% paid parental leave\n\n - Free lunches, onsite gym, and commuter benefits for in-office employees\n\n - $1,000 home office stipend and $5,000/year for continuing education\n\n - Competitive salary, comprehensive benefits, and meaningful equity\n\n - ~130 people, built from zero in under three years — small enough that your work is visible, big enough to already be running at Dell- and Tripadvisor-scale\n\nMaven AGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.\n\nJoin us in changing the face of enterprise customer support."},{"id":"e02e1f0f-1397-4eb1-a83e-dfdeb16aa175","title":"Senior Customer Experience Manager (CXM) – Strategic","department":"Go To Market","team":"Go To Market","employmentType":"FullTime","location":"Remote - U.S.","secondaryLocations":[],"publishedAt":"2026-08-13T19:42:37.672+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/maven-agi/e02e1f0f-1397-4eb1-a83e-dfdeb16aa175","applyUrl":"https://jobs.ashbyhq.com/maven-agi/e02e1f0f-1397-4eb1-a83e-dfdeb16aa175/application","descriptionHtml":"Maven AGI is an enterprise AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.
Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We’re laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences.
We’ve started by reimagining the Strategic customer experience with a support use case. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.
We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.
Team:
Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe.
Position Overview:
As a Customer Experience Manager (CXM) – Strategic, you’ll play a pivotal role in building long-term relationships with our Strategic clients. You’ll ensure successful onboarding, drive adoption of our AI solutions, and champion quality response generation that enhances—rather than replaces—human agents. You’ll collaborate cross-functionally with Product, Engineering, Solutions, and GTM teams to shape the future of CX in AI-driven environments.
What You’ll Do:
Strategic Relationship Management
Build and maintain trusted relationships with Strategic customers, ensuring they see tangible value from Maven’s platform and AI copilots.
Onboarding & Implementation
Lead onboarding engagements that are efficient, data-informed, and customized to complex multi-department enterprise workflows.
Adoption & Expansion
Partner with customers to drive meaningful adoption of our platform, consumption of contracted volumes, identifying opportunities to scale usage and expand into new teams or use cases.
Strategic Guidance & Support
Act as a strategic advisor on AI best practices, enabling customers to optimize both human and AI-generated responses.
Focus on Business Outcomes
Collect, analyze, and present product usage and quality data, especially around responses where Maven did not score itself with high quality, to guide continuous improvement.
Cross-Functional Collaboration
Work closely with Solutions/Implementation Engineers, Product Managers, and the Engineering team to ensure customer needs are translated into product outcomes.
Who You Are:
7+ years of experience in customer success, account management, or CX leadership roles, ideally in SaaS or AI-enabled platforms
Strong account management experience with technical and strategic stakeholders with a Fortune 100 client
Experience working with or around AI/ML, LLMs, or enterprise automation tools is a plus
Experience navigating AI quality, prompt tuning, or training data workflows
Excellent communication, organizational, and relationship-building skills
A customer-first mindset with a passion for ethical, human-centric AI
Comfort working in fast-paced, early-stage environments
How you show up:
What unites us is our values and the passion we share to live by them:
We are customer champions. You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better.
We are bold in action. You move with urgency and courage. You’re not afraid to challenge convention, take smart risks, and push boundaries in pursuit of meaningful outcomes.
We are data-driven and insight guided. You make thoughtful decisions grounded in evidence. You’re curious, analytical, and combine data with intuition to guide strategy and execution.
We are stronger together. You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership. You believe the best ideas emerge through open dialogue and collective effort.
What We Offer:
100% of medical, dental, and vision premiums covered for you; 80% for family.
HSA and FSA plans available.
Unlimited vacation and 100% paid parental leave.
Free lunches, onsite gym, and commuter benefits for in-office employees.
$1,000 home office stipend and $5,000/year for continuing education.
Competitive salary, comprehensive benefits, and meaningful equity.
~130 people, built from zero in under three years — small enough that your work is visible, big enough to already be running at Dell- and Tripadvisor-scale.
MavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included. Join us in changing the face of enterprise customer support!
","descriptionPlain":"Maven AGI is an enterprise https://www.mavenagi.com/ AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.\n\nOur platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We’re laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences.\n\nWe’ve started by reimagining the Strategic customer experience with a support use case. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.\n\nWe are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.\n\nTeam:\n\nMaven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe.\n\nPosition Overview:\n\nAs a Customer Experience Manager (CXM) – Strategic, you’ll play a pivotal role in building long-term relationships with our Strategic clients. You’ll ensure successful onboarding, drive adoption of our AI solutions, and champion quality response generation that enhances—rather than replaces—human agents. You’ll collaborate cross-functionally with Product, Engineering, Solutions, and GTM teams to shape the future of CX in AI-driven environments.\n\nWhat You’ll Do:\n\n - Strategic Relationship Management\n Build and maintain trusted relationships with Strategic customers, ensuring they see tangible value from Maven’s platform and AI copilots.\n\n - Onboarding & Implementation\n Lead onboarding engagements that are efficient, data-informed, and customized to complex multi-department enterprise workflows.\n\n - Adoption & Expansion\n Partner with customers to drive meaningful adoption of our platform, consumption of contracted volumes, identifying opportunities to scale usage and expand into new teams or use cases.\n\n - Strategic Guidance & Support\n Act as a strategic advisor on AI best practices, enabling customers to optimize both human and AI-generated responses.\n\n - Focus on Business Outcomes\n Collect, analyze, and present product usage and quality data, especially around responses where Maven did not score itself with high quality, to guide continuous improvement.\n\n - Cross-Functional Collaboration\n Work closely with Solutions/Implementation Engineers, Product Managers, and the Engineering team to ensure customer needs are translated into product outcomes.\n\nWho You Are:\n\n - 7+ years of experience in customer success, account management, or CX leadership roles, ideally in SaaS or AI-enabled platforms\n\n - Strong account management experience with technical and strategic stakeholders with a Fortune 100 client\n\n - Experience working with or around AI/ML, LLMs, or enterprise automation tools is a plus\n\n - Experience navigating AI quality, prompt tuning, or training data workflows\n\n - Excellent communication, organizational, and relationship-building skills\n\n - A customer-first mindset with a passion for ethical, human-centric AI\n\n - Comfort working in fast-paced, early-stage environments\n\nHow you show up:\n\nWhat unites us is our values and the passion we share to live by them:\n\n - We are customer champions. You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better.\n\n - We are bold in action. You move with urgency and courage. You’re not afraid to challenge convention, take smart risks, and push boundaries in pursuit of meaningful outcomes.\n\n - We are data-driven and insight guided. You make thoughtful decisions grounded in evidence. You’re curious, analytical, and combine data with intuition to guide strategy and execution.\n\n - We are stronger together. You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership. You believe the best ideas emerge through open dialogue and collective effort.\n\nWhat We Offer:\n\n - 100% of medical, dental, and vision premiums covered for you; 80% for family.\n\n - HSA and FSA plans available.\n\n - Unlimited vacation and 100% paid parental leave.\n\n - Free lunches, onsite gym, and commuter benefits for in-office employees.\n\n - $1,000 home office stipend and $5,000/year for continuing education.\n\n - Competitive salary, comprehensive benefits, and meaningful equity.\n\n - ~130 people, built from zero in under three years — small enough that your work is visible, big enough to already be running at Dell- and Tripadvisor-scale.\n\nMavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included. Join us in changing the face of enterprise customer support!"},{"id":"74aabc03-17f4-4809-a456-6fe1e2513d51","title":"Sales Development Representative ","department":"Go To Market","team":"Sales","employmentType":"FullTime","location":"Boston","secondaryLocations":[],"publishedAt":"2026-08-12T20:56:58.272+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"02116","addressRegion":"MA","streetAddress":"","addressCountry":"United States","addressLocality":"Boston"}},"jobUrl":"https://jobs.ashbyhq.com/maven-agi/74aabc03-17f4-4809-a456-6fe1e2513d51","applyUrl":"https://jobs.ashbyhq.com/maven-agi/74aabc03-17f4-4809-a456-6fe1e2513d51/application","descriptionHtml":"Company Overview:
Maven AGI sits at the center of the hottest intersection in tech right now: AI and customer experience. While most \"AI support\" tools still focus on FAQs and deflection, Maven's agents actually do the work — autonomously interacting with customers, personalizing the conversation, and resolving complex issues, not just providing information.
That's not a soft ROI story. It's the most direct cost-displacement case in enterprise software today: real human work, replaced, at a fraction of the cost — not \"savings if you use it well,\" but savings because the agent did the ticket instead of a person. That's the pitch you get to walk into every enterprise deal with.
Founded in 2023 by executives from HubSpot, Google, and Stripe, Maven builds conversational AI agents that don't just answer customers — they act: going into a customer's account, finding the actual problem, and fixing it, with no human required. Customers like Dell, ServPro, HardRock, Tripadvisor, Clio, and Thumbtack rely on Maven, with independently verified results — customers report resolving 70–93% of interactions autonomously — and G2 has named Maven a High Performer and Best Meets Requirements across multiple categories this spring.
Position Overview:
As a Sales Development Representative (SDR) at Maven AGI, you will play a crucial role in expanding our reach and generating new business opportunities. You’ll be responsible for identifying, engaging, and qualifying potential clients, setting the foundation for strong customer relationships. The ideal candidate is proactive, results-oriented, and possesses a strong ability to articulate Maven AGI’s value proposition to diverse audiences.
*This role is in office 5 days per week at our Back Bay office — ideal for someone who thrives on high energy and real-time deal celebrations!
What You’ll Do:
Conduct market research to identify potential clients and qualify inbound and outbound leads through targeted outreach strategies.
Initiate contact with prospects via phone, email, and social media to introduce Maven AGI’s solutions, engage key decision-makers, and nurture relationships.
Assess prospect needs, challenges, and fit to accurately qualify leads and ensure they align with Maven AGI’s target market and capabilities.
Work closely with Account Executives and Sales Managers to pass qualified leads and contribute to closing sales.
Maintain accurate and up-to-date records in our CRM, tracking lead interactions and progress.
Meet or exceed monthly and quarterly targets for lead generation, meetings booked, and opportunities qualified.
Who You Are:
1–3 years of experience in an SDR, BDR, or similar sales role, preferably in a SaaS or technology environment.
Proven experience in cold calling and lead generation.
Familiarity with technical concepts, including API integrations and data ingestion processes.
Strong communication, interpersonal, and organizational skills.
Self-motivated with a drive to succeed and a passion for AI and technology.
Experience with CRM software (such as Salesforce) and sales automation tools.
Bachelor’s degree in Business, Marketing, Communications, or a related field.
Ability to thrive in a fast-paced, early-stage startup environment.
Growth Opportunities:
At Maven AGI, we are committed to investing in our team members’ growth. This is an excellent opportunity for individuals who are looking to advance quickly within our sales organization and take on greater responsibilities as we expand.
How you show up:
What unites us is our values and the passion we share to live by them:
We are customer champions. You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better.
We are bold in action. You move with urgency and courage. You’re not afraid to challenge convention, take smart risks, and push boundaries in pursuit of meaningful outcomes.
We are data-driven and insight guided. You make thoughtful decisions grounded in evidence. You’re curious, analytical, and combine data with intuition to guide strategy and execution.
We are stronger together. You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership. You believe the best ideas emerge through open dialogue and collective effort.
What We Offer:
100% of medical, dental, and vision premiums covered for you; 80% for family.
HSA and FSA plans available.
Unlimited vacation and 100% paid parental leave.
Free lunches, onsite gym, and commuter benefits for in-office employees.
$1,000 home office stipend and $5,000/year for continuing education.
Competitive salary, comprehensive benefits, and meaningful equity.
~130 people, built from zero in under three years — small enough that your work is visible, big enough to already be running at Dell- and Tripadvisor-scale.
MavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.
Join us in changing the face of enterprise customer support.
","descriptionPlain":"Company Overview:\n\nMaven AGI sits at the center of the hottest intersection in tech right now: AI and customer experience. While most \"AI support\" tools still focus on FAQs and deflection, Maven's agents actually do the work — autonomously interacting with customers, personalizing the conversation, and resolving complex issues, not just providing information.\n\nThat's not a soft ROI story. It's the most direct cost-displacement case in enterprise software today: real human work, replaced, at a fraction of the cost — not \"savings if you use it well,\" but savings because the agent did the ticket instead of a person. That's the pitch you get to walk into every enterprise deal with.\n\nFounded in 2023 by executives from HubSpot, Google, and Stripe, Maven builds conversational AI agents that don't just answer customers — they act: going into a customer's account, finding the actual problem, and fixing it, with no human required. Customers like Dell, ServPro, HardRock, Tripadvisor, Clio, and Thumbtack rely on Maven, with independently verified results — customers report resolving 70–93% of interactions autonomously — and G2 has named Maven a High Performer and Best Meets Requirements across multiple categories this spring.\n\nPosition Overview:\n\nAs a Sales Development Representative (SDR) at Maven AGI, you will play a crucial role in expanding our reach and generating new business opportunities. You’ll be responsible for identifying, engaging, and qualifying potential clients, setting the foundation for strong customer relationships. The ideal candidate is proactive, results-oriented, and possesses a strong ability to articulate Maven AGI’s value proposition to diverse audiences.\n\n*This role is in office 5 days per week at our Back Bay office — ideal for someone who thrives on high energy and real-time deal celebrations!\n\nWhat You’ll Do:\n\n - Conduct market research to identify potential clients and qualify inbound and outbound leads through targeted outreach strategies.\n\n - Initiate contact with prospects via phone, email, and social media to introduce Maven AGI’s solutions, engage key decision-makers, and nurture relationships.\n\n - Assess prospect needs, challenges, and fit to accurately qualify leads and ensure they align with Maven AGI’s target market and capabilities.\n\n - Work closely with Account Executives and Sales Managers to pass qualified leads and contribute to closing sales.\n\n - Maintain accurate and up-to-date records in our CRM, tracking lead interactions and progress.\n\n - Meet or exceed monthly and quarterly targets for lead generation, meetings booked, and opportunities qualified.\n\nWho You Are:\n\n - 1–3 years of experience in an SDR, BDR, or similar sales role, preferably in a SaaS or technology environment.\n\n - Proven experience in cold calling and lead generation.\n\n - Familiarity with technical concepts, including API integrations and data ingestion processes.\n\n - Strong communication, interpersonal, and organizational skills.\n\n - Self-motivated with a drive to succeed and a passion for AI and technology.\n\n - Experience with CRM software (such as Salesforce) and sales automation tools.\n\n - Bachelor’s degree in Business, Marketing, Communications, or a related field.\n\n - Ability to thrive in a fast-paced, early-stage startup environment.\n\nGrowth Opportunities:\n\nAt Maven AGI, we are committed to investing in our team members’ growth. This is an excellent opportunity for individuals who are looking to advance quickly within our sales organization and take on greater responsibilities as we expand.\n\nHow you show up:\n\nWhat unites us is our values and the passion we share to live by them:\n\n - We are customer champions. You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better.\n\n - We are bold in action. You move with urgency and courage. You’re not afraid to challenge convention, take smart risks, and push boundaries in pursuit of meaningful outcomes.\n\n - We are data-driven and insight guided. You make thoughtful decisions grounded in evidence. You’re curious, analytical, and combine data with intuition to guide strategy and execution.\n\n - We are stronger together. You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership. You believe the best ideas emerge through open dialogue and collective effort.\n\nWhat We Offer:\n\n - 100% of medical, dental, and vision premiums covered for you; 80% for family.\n\n - HSA and FSA plans available.\n\n - Unlimited vacation and 100% paid parental leave.\n\n - Free lunches, onsite gym, and commuter benefits for in-office employees.\n\n - $1,000 home office stipend and $5,000/year for continuing education.\n\n - Competitive salary, comprehensive benefits, and meaningful equity.\n\n - ~130 people, built from zero in under three years — small enough that your work is visible, big enough to already be running at Dell- and Tripadvisor-scale.\n \n\nMavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.\n\nJoin us in changing the face of enterprise customer support."},{"id":"f89db36f-d678-4d47-9c66-716c898361e7","title":"Group Product Manager, Integrations","department":"Engineering & Product","team":"Product","employmentType":"FullTime","location":"Boston","secondaryLocations":[{"location":"San Francisco ","address":{"postalAddress":{"postalCode":"94102","addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco "}}}],"publishedAt":"2026-08-18T20:20:52.932+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"02116","addressRegion":"MA","streetAddress":"","addressCountry":"United States","addressLocality":"Boston"}},"jobUrl":"https://jobs.ashbyhq.com/maven-agi/f89db36f-d678-4d47-9c66-716c898361e7","applyUrl":"https://jobs.ashbyhq.com/maven-agi/f89db36f-d678-4d47-9c66-716c898361e7/application","descriptionHtml":"Maven AGI is an enterprise AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.
Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We’re laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences.
We’ve started by reimagining the enterprise customer experience with a support use case. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.
We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.
Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe.
Maven's agents are only as good as the systems they can reach. Every enterprise customer runs on a different stack of CRMs, ticketing systems, knowledge bases, commerce platforms, identity providers, and internal tools. Our agents have to read from all of them, take action inside them, and do it reliably.
The Integrations layer is what makes that possible. It's how our agents fetch a customer's order history from Shopify, update a ticket in Zendesk, look up an account in Salesforce, pull a knowledge article from Confluence, and trigger a refund inside a homegrown billing system.
We're hiring a Group PM to own this layer end-to-end. You'll define what Maven integrates with, how deep those integrations go, and how we scale the platform so that adding the next integrations doesn't require building each one by hand. You'll own the roadmap, the P&L, and the direct relationships with the enterprise customers whose stacks we live inside.
Roadmap and prioritization for Maven's integration portfolio. Which systems we support, at what depth, and in what order.
The underlying integration platform. Tooling, frameworks, and patterns that let Maven ship new integrations faster over time and let customers extend the platform themselves.
Depth versus breadth tradeoffs. A read-only Salesforce connector is not the same product as a full read/write integration with custom object support, and you'll own how we make those calls.
Enterprise customer engagement. You'll be in the room when customers describe their stack, and you'll translate that into integration requirements engineering can build against.
Actions and tool use. Maven's agents don't just retrieve information, they take actions inside customer systems. You'll own how those actions are defined, tested, and made safe at enterprise scale.
Partner ecosystem strategy. Which platforms warrant a formal partnership, which stay in our own build queue, and how we approach marketplace listings on Salesforce AppExchange, Zendesk Marketplace, and similar channels.
Cross-functional partnership with GTM to convert integration depth into enterprise wins, and with customer success to turn integration issues into product improvements rather than support tickets.
8+ years of product management experience, with meaningful time on integrations, APIs, developer platforms, or iPaaS products.
You've built and shipped integration products before. You understand the difference between a connector, an integration platform, and an actions framework, and you can explain the difference,
Direct experience with the systems Maven agents touch: CRMs (Salesforce, HubSpot), ticketing (Zendesk, ServiceNow, Freshdesk), knowledge bases (Confluence, Notion, Guru), commerce (Shopify, Stripe), and identity (Okta, Auth0). You don't need all of them, but you've worked inside several.
Fluent in the technical building blocks: REST and GraphQL APIs, webhooks, OAuth, rate limits, event streams, and the failure modes that come with each.
You've operated in both startup and scaled environments and know when to build in-house versus when to buy or partner.
You extract requirements from messy customer conversations and turn them into PRDs. Non-negotiable.
You're a problem solver, not a project manager. You've been the person deciding what to build and why.
Real enthusiasm for AI, LLMs, and autonomous agents, and a clear point of view on how integrations change when the caller is an agent instead of a human developer.
Strong communication across audiences. Technical enough to hold your own with engineering, but clear enough to translate for enterprise stakeholders and GTM.
Hybrid in Boston, San Francisco, or New York.
Base salary of $190,000 to $230,000, plus bonus, comprehensive benefits, and equity in a well-funded, high-growth AI company.
You own a P&L, not a backlog. Your product line has customers, revenue, and a roadmap you define.
Integrations at Maven is not a services function or a \"nice to have.\" It's the difference between an agent that can talk about a customer's problem and an agent that can actually solve it.
Maven has the strongest product on the market for complex enterprise AI use cases. Our conversion rate from first conversation to close speaks for itself.
A growing roster of enterprise brands is betting on Maven for their AI agent strategy.
This isn't a proof of concept! We're deploying AI agents into production for enterprise customers today.
Join us in changing the face of enterprise customer support!
","descriptionPlain":"Maven AGI is an enterprise https://www.mavenagi.com/ AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.\n\nOur platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We’re laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences.\n\nWe’ve started by reimagining the enterprise customer experience with a support use case. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.\n\nWe are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.\n\n\n\nTEAM:\n\nMaven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe.\n\n\n\n\nTHE ROLE\n\nMaven's agents are only as good as the systems they can reach. Every enterprise customer runs on a different stack of CRMs, ticketing systems, knowledge bases, commerce platforms, identity providers, and internal tools. Our agents have to read from all of them, take action inside them, and do it reliably.\n\nThe Integrations layer is what makes that possible. It's how our agents fetch a customer's order history from Shopify, update a ticket in Zendesk, look up an account in Salesforce, pull a knowledge article from Confluence, and trigger a refund inside a homegrown billing system.\n\nWe're hiring a Group PM to own this layer end-to-end. You'll define what Maven integrates with, how deep those integrations go, and how we scale the platform so that adding the next integrations doesn't require building each one by hand. You'll own the roadmap, the P&L, and the direct relationships with the enterprise customers whose stacks we live inside.\n\n\n\n\nWHAT YOU'LL OWN:\n\n - Roadmap and prioritization for Maven's integration portfolio. Which systems we support, at what depth, and in what order.\n\n - The underlying integration platform. Tooling, frameworks, and patterns that let Maven ship new integrations faster over time and let customers extend the platform themselves.\n\n - Depth versus breadth tradeoffs. A read-only Salesforce connector is not the same product as a full read/write integration with custom object support, and you'll own how we make those calls.\n\n - Enterprise customer engagement. You'll be in the room when customers describe their stack, and you'll translate that into integration requirements engineering can build against.\n\n - Actions and tool use. Maven's agents don't just retrieve information, they take actions inside customer systems. You'll own how those actions are defined, tested, and made safe at enterprise scale.\n\n - Partner ecosystem strategy. Which platforms warrant a formal partnership, which stay in our own build queue, and how we approach marketplace listings on Salesforce AppExchange, Zendesk Marketplace, and similar channels.\n\n - Cross-functional partnership with GTM to convert integration depth into enterprise wins, and with customer success to turn integration issues into product improvements rather than support tickets.\n\n\n\n\nWHO YOU ARE:\n\n - 8+ years of product management experience, with meaningful time on integrations, APIs, developer platforms, or iPaaS products.\n\n - You've built and shipped integration products before. You understand the difference between a connector, an integration platform, and an actions framework, and you can explain the difference,\n\n - Direct experience with the systems Maven agents touch: CRMs (Salesforce, HubSpot), ticketing (Zendesk, ServiceNow, Freshdesk), knowledge bases (Confluence, Notion, Guru), commerce (Shopify, Stripe), and identity (Okta, Auth0). You don't need all of them, but you've worked inside several.\n\n - Fluent in the technical building blocks: REST and GraphQL APIs, webhooks, OAuth, rate limits, event streams, and the failure modes that come with each.\n\n - You've operated in both startup and scaled environments and know when to build in-house versus when to buy or partner.\n\n - You extract requirements from messy customer conversations and turn them into PRDs. Non-negotiable.\n\n - You're a problem solver, not a project manager. You've been the person deciding what to build and why.\n\n - Real enthusiasm for AI, LLMs, and autonomous agents, and a clear point of view on how integrations change when the caller is an agent instead of a human developer.\n\n - Strong communication across audiences. Technical enough to hold your own with engineering, but clear enough to translate for enterprise stakeholders and GTM.\n\n\n\nLOCATION:\n\nHybrid in Boston, San Francisco, or New York.\n\n\n\nCOMPENSATION:\n\nBase salary of $190,000 to $230,000, plus bonus, comprehensive benefits, and equity in a well-funded, high-growth AI company.\n\n\n\nWHY MAVEN:\n\n - You own a P&L, not a backlog. Your product line has customers, revenue, and a roadmap you define.\n\n - Integrations at Maven is not a services function or a \"nice to have.\" It's the difference between an agent that can talk about a customer's problem and an agent that can actually solve it.\n\n - Maven has the strongest product on the market for complex enterprise AI use cases. Our conversion rate from first conversation to close speaks for itself.\n\n - A growing roster of enterprise brands is betting on Maven for their AI agent strategy.\n\n - This isn't a proof of concept! We're deploying AI agents into production for enterprise customers today.\n\nJoin us in changing the face of enterprise customer support!"},{"id":"6270fb7a-b7b3-4431-a8e2-7f4ef3e7861b","title":"Senior GTM Growth Engineer","department":"Engineering & Product","team":"Engineering & Product","employmentType":"FullTime","location":"Boston","secondaryLocations":[],"publishedAt":"2026-08-17T23:14:50.932+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"02116","addressRegion":"MA","streetAddress":"","addressCountry":"United States","addressLocality":"Boston"}},"jobUrl":"https://jobs.ashbyhq.com/maven-agi/6270fb7a-b7b3-4431-a8e2-7f4ef3e7861b","applyUrl":"https://jobs.ashbyhq.com/maven-agi/6270fb7a-b7b3-4431-a8e2-7f4ef3e7861b/application","descriptionHtml":"Location - Boston, MA
Maven AGI sits at the center of the hottest intersection in tech right now: AI and customer experience. While most \"AI support\" tools still focus on FAQs and deflection, Maven's agents actually do the work — autonomously interacting with customers, personalizing the conversation, and resolving complex issues, not just providing information.
That's not a soft ROI story. It's the most direct cost-displacement case in enterprise software today: real human work, replaced, at a fraction of the cost — not \"savings if you use it well,\" but savings because the agent did the ticket instead of a person. That's the pitch you get to walk into every enterprise deal with.
Founded in 2023 by executives from HubSpot, Google, and Stripe, Maven builds conversational AI agents that don't just answer customers — they act: going into a customer's account, finding the actual problem, and fixing it, with no human required. Customers like Dell, ServPro, HardRock, Tripadvisor, Clio, and Thumbtack rely on Maven, with independently verified results — customers report resolving 70–93% of interactions autonomously — and G2 has named Maven a High Performer and Best Meets Requirements across multiple categories this spring
As a Senior GTM Growth Engineer at Maven AGI, you will be accountable for generating qualified enterprise pipeline through systems you personally build and operate. You will turn account, customer, intent, and relationship signals into data products, agents, workflows, and measurable experiments that help Maven reach the right buyers at the right time.
You will own the full operating loop from idea and data through personalized action, CRM attribution, measurement, and iteration. The goal is simple: build systems that generate qualified meetings, improve meeting-to-opportunity conversion, and create pipeline that Sales accepts.
This is a hands-on builder role, not a CRM administration or campaign operations position. You will report to Will, with a dotted line to Eugene alongside Maven's Agentic Engineers. Will owns commercial priorities and business outcomes; Eugene will own the Agentic Engineering craft bar and technical development. We are hiring at the Senior level and may consider Staff scope for an exceptional software-heavy candidate.
Build and operate signal-to-pipeline systems across account selection, enrichment, research, personalization, outreach, routing, CRM capture, and attribution.
Create highly personalized email, LinkedIn, and executive outreach workflows that use clear evidence instead of high-volume, generic messaging.
Combine tools such as Clay, Apollo, Salesforce, LinkedIn, and external data providers with custom Python or TypeScript services.
Develop account and buyer signals from funding, hiring, leadership changes, AI and customer support initiatives, website intent, product usage, and Maven's relationship graph.
Build research and rep agents that assemble account context, recommend the right people and relationship paths, draft useful messaging, and surface next-best actions.
Create focused founder and executive outreach queues for opportunities where senior involvement has the highest expected value.
Run a high cadence of GTM experiments, keep the winners, stop weak plays quickly, and document what the team learns.
Instrument the full funnel from signal and outreach through meeting, opportunity, and ARR so Maven can distinguish activity from real pipeline contribution.
Operate what you build, including data quality, observability, failure handling, cost, deliverability, and ongoing iteration.
Partner directly with Sales, Marketing, RevOps, executives, and engineering teams while retaining clear ownership of the system and outcome.
You have shipped production software or durable internal products in Python or TypeScript.
You are comfortable with APIs, webhooks, SQL, data models, integrations, and LLM or agent workflows.
You can turn an ambiguous commercial problem into a working system, a measurable experiment, and a clear recommendation.
You understand ICPs, buying signals, personalization, funnel quality, and enterprise sales well enough to make sound product and prioritization decisions.
You work well with Sales, Marketing, RevOps, and executives, and you can push back constructively when the evidence points in a different direction.
You take responsibility for instrumentation, data quality, failures, cost, and iteration after launch.
You communicate clearly about how a system works, why you built it that way, what tradeoffs you made, and whether it is producing a business result.
Experience in GTM engineering, growth engineering, or product engineering inside a GTM team.
Experience as a technical founder or operator who personally built the systems behind a commercial motion.
Hands-on experience with Salesforce, Clay, Apollo, LinkedIn, enrichment providers, orchestration tools, or related GTM infrastructure.
Experience building relationship graphs, intent models, scoring systems, research agents, or personalized outbound products.
Experience operating AI-assisted workflows with appropriate human review, permissions, data-quality controls, and measurement.
Sales accepts qualified meetings generated by systems you built and operated.
Those meetings convert into opportunities at a healthy and improving rate.
Signal quality and personalization improve because each play has clear hypotheses, instrumentation, and feedback loops.
Sales and executive users trust the recommendations and use the workflows in their weekly operating rhythm.
The underlying systems remain reliable, observable, cost-conscious, and easy to improve as Maven's GTM motion evolves.
We are customer champions. You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better.
We are bold in action. You move with urgency and courage, unafraid to challenge convention and take smart risks in pursuit of meaningful outcomes.
We are data-driven and insight guided. You make thoughtful decisions grounded in evidence, combining data with intuition to guide strategy and execution.
We are stronger together. You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership.
100% of medical, dental, and vision premiums covered for you, 80% for family
HSA and FSA plans available
Unlimited vacation and 100% paid parental leave
Free lunches, onsite gym, and commuter benefits for in-office employees
$1,000 home office stipend and $5,000/year for continuing education
Competitive salary, comprehensive benefits, and meaningful equity
~130 people, built from zero in under three years — small enough that your work is visible, big enough to already be running at Dell- and Tripadvisor-scale
Maven AGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.
Join us in changing the face of enterprise customer support.
Maven AGI sits at the center of the hottest intersection in tech right now: AI and customer experience. While most \"AI support\" tools still focus on FAQs and deflection, Maven's agents actually do the work: autonomously interacting with customers, personalizing the conversation, and resolving complex issues, not just providing information.
That's not a soft ROI story. It's the most direct cost-displacement case in enterprise software today: real human work, replaced, at a fraction of the cost. Not \"savings if you use it well,\" but savings because the agent did the ticket instead of a person.
Founded in 2023 by executives from HubSpot, Google, and Stripe, Maven builds conversational AI agents that don't just answer customers, they act: going into a customer's account, finding the actual problem, and fixing it, with no human required. Customers like Dell, ServPro, HardRock, Tripadvisor, Clio, and Thumbtack rely on Maven, with independently verified results (customers report resolving 70–93% of interactions autonomously) and G2 has named Maven a High Performer and Best Meets Requirements across multiple categories this spring.
We're looking for a Director, People Business Partner to help build and scale the People function at Maven during a period of significant growth. This is a high-impact, hands-on role for someone who can move seamlessly between partnering with senior leaders on complex People challenges and rolling up their sleeves to build and execute the processes that make a growing company run.
You'll own a broad range of work across the employee lifecycle, including performance management, employee relations, promotions, terminations, policies, compliance, onboarding and offboarding, while helping build the People infrastructure and playbooks Maven needs for its next stage of growth.
Just as importantly, you'll serve as a trusted thought partner to leaders across the company. We're looking for someone who brings strong judgment, intellectual curiosity, and the confidence to challenge assumptions, push back when needed, and help leaders navigate difficult People and organizational decisions.
This is not a traditional HRBP role where you'll advise one function from within a large, established People organization, nor is it a role where strategy happens at the expense of execution. We're looking for a high-agency builder who thrives in fast-moving environments, sees what needs to happen and drives it forward, and is equally energized by strategic partnership and hands-on execution.
*This is a hybrid in-office role in our Boston Back Bay office (~3 days per week)
Partner closely with senior leaders on organizational and People challenges, bringing strong judgment, perspective, and a willingness to constructively challenge and push thinking
Own and continuously improve core People practices across the employee lifecycle, including onboarding, employee changes, promotions, performance management, leaves, and offboarding
Advise and coach managers on performance, feedback, employee relations, organizational changes, promotions, and terminations
Navigate sensitive and complex employee matters with sound judgment, balancing employee experience, business needs, and risk
Help design and run company-wide performance review and promotion cycles, creating clear and scalable processes for managers and employees
Develop, document, and scale People policies, processes, and playbooks that support Maven as we continue to grow
Own and evolve our employee handbook, ensuring policies remain practical, compliant, and aligned with how we operate
Ensure compliance with applicable employment laws and regulations and proactively identify where our practices need to evolve as the company scales
Identify emerging People and organizational needs before they become problems, and take ownership of developing practical solutions
Partner cross-functionally to translate business needs into People programs, processes, and organizational solutions
Work alongside our People & Talent Operations Associate to create efficient, high-quality operational processes across the People function
Identify opportunities to automate, simplify, and improve People workflows, systems, documentation, and employee experiences
Move quickly from problem to action, even when the path isn't fully defined, bringing in the right people and information along the way
Jump into whatever needs to be built or solved, from high-level organizational initiatives to the operational details required to make them successful
You have 8+ years of progressive HR, People Operations, People Business Partner, or related experience, ideally including meaningful experience within a venture-backed, high-growth technology company
You've experienced meaningful organizational growth and change firsthand, ideally within a Series A, B, or C environment, and understand what it takes to build People practices while a company is scaling quickly
You're a true HR/People generalist and builder, with hands-on experience across employee relations, performance management, terminations, promotions, onboarding/offboarding, HR policy, compliance, and People Operations
You've personally built or significantly improved People programs, policies, processes, or infrastructure rather than solely operating within established systems
You're a credible partner to senior leaders who can build trust quickly, offer a strong point of view, and respectfully challenge or push back when the business needs it
You have strong judgment and can navigate sensitive, ambiguous People situations without needing a playbook for every scenario
You're highly proactive and self-directed. You identify what needs to happen, create a path forward, and move with urgency without waiting for someone to tell you what to do
You're intellectually curious, learn quickly, ask thoughtful questions, and enjoy getting to the root of unfamiliar or complex problems
You're energized by growth and ownership and want an environment where there is still a lot to build, improve, and figure out
You're comfortable moving constantly between strategic and tactical work, advising an executive in one moment and digging into the underlying process, documentation, or employee issue in the next
You're personable, approachable, and able to build strong relationships across levels while also navigating challenging conversations with clarity and confidence
You bring a practical, business-minded approach to People and know how to create structure without introducing unnecessary bureaucracy
Most importantly, you're excited to help build the People foundation of a rapidly scaling startup and want your impact and scope to grow alongside the company
We are customer champions. You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better.
We are bold in action. You move with urgency and courage, unafraid to challenge convention and take smart risks in pursuit of meaningful outcomes.
We are data-driven and insight guided. You make thoughtful decisions grounded in evidence, combining data with intuition to guide strategy and execution.
We are stronger together. You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership.
100% of medical, dental, and vision premiums covered for you, 80% for family
HSA and FSA plans available
Unlimited vacation and 100% paid parental leave
Free lunches, onsite gym, and commuter benefits for in-office employees
$1,000 home office stipend and $5,000/year for continuing education
Competitive salary, comprehensive benefits, and meaningful equity
~120 people, built from zero in under three years — small enough that your work is visible, big enough to already be running at Dell- and Tripadvisor-scale
Maven AGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.
Join us in changing the face of enterprise customer support.
","descriptionPlain":"Maven AGI sits at the center of the hottest intersection in tech right now: AI and customer experience. While most \"AI support\" tools still focus on FAQs and deflection, Maven's agents actually do the work: autonomously interacting with customers, personalizing the conversation, and resolving complex issues, not just providing information. \n\nThat's not a soft ROI story. It's the most direct cost-displacement case in enterprise software today: real human work, replaced, at a fraction of the cost. Not \"savings if you use it well,\" but savings because the agent did the ticket instead of a person.\n\n\nFounded in 2023 by executives from HubSpot, Google, and Stripe, Maven builds conversational AI agents that don't just answer customers, they act: going into a customer's account, finding the actual problem, and fixing it, with no human required. Customers like Dell, ServPro, HardRock, Tripadvisor, Clio, and Thumbtack rely on Maven, with independently verified results (customers report resolving 70–93% of interactions autonomously) and G2 has named Maven a High Performer and Best Meets Requirements across multiple categories this spring.\n\n\n\n\nPOSITION OVERVIEW\n\nWe're looking for a Director, People Business Partner to help build and scale the People function at Maven during a period of significant growth. This is a high-impact, hands-on role for someone who can move seamlessly between partnering with senior leaders on complex People challenges and rolling up their sleeves to build and execute the processes that make a growing company run.\n\nYou'll own a broad range of work across the employee lifecycle, including performance management, employee relations, promotions, terminations, policies, compliance, onboarding and offboarding, while helping build the People infrastructure and playbooks Maven needs for its next stage of growth.\n\nJust as importantly, you'll serve as a trusted thought partner to leaders across the company. We're looking for someone who brings strong judgment, intellectual curiosity, and the confidence to challenge assumptions, push back when needed, and help leaders navigate difficult People and organizational decisions.\n\nThis is not a traditional HRBP role where you'll advise one function from within a large, established People organization, nor is it a role where strategy happens at the expense of execution. We're looking for a high-agency builder who thrives in fast-moving environments, sees what needs to happen and drives it forward, and is equally energized by strategic partnership and hands-on execution.\n\n\n\n*This is a hybrid in-office role in our Boston Back Bay office (~3 days per week)\n\n\n\n\nWHAT YOU'LL DO\n\n - Partner closely with senior leaders on organizational and People challenges, bringing strong judgment, perspective, and a willingness to constructively challenge and push thinking\n\n - Own and continuously improve core People practices across the employee lifecycle, including onboarding, employee changes, promotions, performance management, leaves, and offboarding\n\n - Advise and coach managers on performance, feedback, employee relations, organizational changes, promotions, and terminations\n\n - Navigate sensitive and complex employee matters with sound judgment, balancing employee experience, business needs, and risk\n\n - Help design and run company-wide performance review and promotion cycles, creating clear and scalable processes for managers and employees\n\n - Develop, document, and scale People policies, processes, and playbooks that support Maven as we continue to grow\n\n - Own and evolve our employee handbook, ensuring policies remain practical, compliant, and aligned with how we operate\n\n - Ensure compliance with applicable employment laws and regulations and proactively identify where our practices need to evolve as the company scales\n\n - Identify emerging People and organizational needs before they become problems, and take ownership of developing practical solutions\n\n - Partner cross-functionally to translate business needs into People programs, processes, and organizational solutions\n\n - Work alongside our People & Talent Operations Associate to create efficient, high-quality operational processes across the People function\n\n - Identify opportunities to automate, simplify, and improve People workflows, systems, documentation, and employee experiences\n\n - Move quickly from problem to action, even when the path isn't fully defined, bringing in the right people and information along the way\n\n - Jump into whatever needs to be built or solved, from high-level organizational initiatives to the operational details required to make them successful\n\n\n\n\nWHO YOU ARE\n\n - You have 8+ years of progressive HR, People Operations, People Business Partner, or related experience, ideally including meaningful experience within a venture-backed, high-growth technology company\n\n - You've experienced meaningful organizational growth and change firsthand, ideally within a Series A, B, or C environment, and understand what it takes to build People practices while a company is scaling quickly\n\n - You're a true HR/People generalist and builder, with hands-on experience across employee relations, performance management, terminations, promotions, onboarding/offboarding, HR policy, compliance, and People Operations\n\n - You've personally built or significantly improved People programs, policies, processes, or infrastructure rather than solely operating within established systems\n\n - You're a credible partner to senior leaders who can build trust quickly, offer a strong point of view, and respectfully challenge or push back when the business needs it\n\n - You have strong judgment and can navigate sensitive, ambiguous People situations without needing a playbook for every scenario\n\n - You're highly proactive and self-directed. You identify what needs to happen, create a path forward, and move with urgency without waiting for someone to tell you what to do\n\n - You're intellectually curious, learn quickly, ask thoughtful questions, and enjoy getting to the root of unfamiliar or complex problems\n\n - You're energized by growth and ownership and want an environment where there is still a lot to build, improve, and figure out\n\n - You're comfortable moving constantly between strategic and tactical work, advising an executive in one moment and digging into the underlying process, documentation, or employee issue in the next\n\n - You're personable, approachable, and able to build strong relationships across levels while also navigating challenging conversations with clarity and confidence\n\n - You bring a practical, business-minded approach to People and know how to create structure without introducing unnecessary bureaucracy\n\n - Most importantly, you're excited to help build the People foundation of a rapidly scaling startup and want your impact and scope to grow alongside the company\n\n\n\n\nHOW YOU SHOW UP\n\n - We are customer champions. You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better.\n\n - We are bold in action. You move with urgency and courage, unafraid to challenge convention and take smart risks in pursuit of meaningful outcomes.\n\n - We are data-driven and insight guided. You make thoughtful decisions grounded in evidence, combining data with intuition to guide strategy and execution.\n\n - We are stronger together. You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership.\n\n\n\n\nWHAT WE OFFER\n\n - 100% of medical, dental, and vision premiums covered for you, 80% for family\n\n - HSA and FSA plans available\n\n - Unlimited vacation and 100% paid parental leave\n\n - Free lunches, onsite gym, and commuter benefits for in-office employees\n\n - $1,000 home office stipend and $5,000/year for continuing education\n\n - Competitive salary, comprehensive benefits, and meaningful equity\n\n - ~120 people, built from zero in under three years — small enough that your work is visible, big enough to already be running at Dell- and Tripadvisor-scale\n\n\n\nMaven AGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.\n\nJoin us in changing the face of enterprise customer support."},{"id":"84fa4f3f-27ab-40f1-acfb-bf985e53ac6b","title":"Senior Solutions Engineer","department":"Go To Market","team":"Solutions Engineering","employmentType":"FullTime","location":"Boston","secondaryLocations":[{"location":"Remote - EST","address":{"postalAddress":{"addressCountry":"United States"}}},{"location":"Remote - CST","address":{"postalAddress":{"addressCountry":"United States"}}},{"location":"Remote - MST","address":{"postalAddress":{"addressCountry":"United States"}}},{"location":"Austin","address":{"postalAddress":{"postalCode":"78701","addressCountry":"United States"}}},{"location":"Remote - PST","address":{"postalAddress":{"addressCountry":"United States"}}},{"location":"San Francisco ","address":{"postalAddress":{"postalCode":"94102","addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco "}}},{"location":"New York","address":{"postalAddress":{"postalCode":"10003","addressRegion":"NY","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-08-25T17:50:14.539+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"postalCode":"02116","addressRegion":"MA","streetAddress":"","addressCountry":"United States","addressLocality":"Boston"}},"jobUrl":"https://jobs.ashbyhq.com/maven-agi/84fa4f3f-27ab-40f1-acfb-bf985e53ac6b","applyUrl":"https://jobs.ashbyhq.com/maven-agi/84fa4f3f-27ab-40f1-acfb-bf985e53ac6b/application","descriptionHtml":"Maven AGI sits at the center of the hottest intersection in tech right now: AI and customer experience. While most AI support tools still focus on FAQs and deflection, Maven's agents actually do the work — autonomously interacting with customers, personalizing the conversation, and resolving complex issues, not just providing information.
That's not a soft ROI story. It's the most direct cost-displacement case in enterprise software today: real human work, replaced, at a fraction of the cost — not \"savings if you use it well,\" but savings because the agent did the ticket instead of a person.
Founded in 2023 by executives from HubSpot, Google, and Stripe, Maven builds conversational AI agents that don't just answer customers — they act: going into a customer's account, finding the actual problem, and fixing it, with no human required. Customers like Dell, ServPro, HardRock, Tripadvisor, Clio, and Thumbtack rely on Maven, with independently verified results — customers report resolving 70–93% of interactions autonomously — and G2 has named Maven a High Performer and Best Meets Requirements across multiple categories this spring.
Position Overview
As a Solutions Engineer at Maven AGI, you will be a critical member of our go-to-market team, driving the adoption of our AI solutions. Your role involves understanding customer challenges, designing tailored solutions, and demonstrating how our technology delivers tangible business value. This position demands technical curiosity, sales acumen, and a passion for helping customers succeed—often in an environment where there is no playbook.
Technical Demonstrations: Lead compelling technical demos and proof-of-concept exercises that guide prospects through the art of the possible with AI-powered customer support.
Solution Design & Scoping: Partner with sales to translate customer requirements into tailored solutions, scoping engagements that address specific pain points and deliver measurable ROI.
Customer Discovery: Engage directly with customers—from VPs of Support to CTOs—to understand their business goals and technical requirements, acting as a trusted advisor throughout the sales cycle.
POC Ownership: Run proof-of-concept engagements as the primary technical resource, ensuring successful outcomes that build confidence and drive deals forward.
Implementation Planning: Build clear implementation plans that capture requirements, define scope, and enable smooth handoffs to Forward Deployed Engineers and post-sales teams.
Demo Development: Build and modify demo applications using AI-assisted development tools to showcase product capabilities and support customer-specific use cases.
Feedback Loop: Gather insights from customer interactions to inform product development and improve our offerings.
Obsessively Curious: You tinker with things until you understand them. You're a self-starter who thrives when there's no playbook.
Comfortable with AI-Assisted Development: You regularly use tools like Claude Code, Cursor, or GitHub Copilot. You can understand what code does at a high level and leverage AI to build functional demos and prototypes.
Technically Fluent: Comfortable with NodeJS/NextJS/TypeScript stack. Foundational knowledge of software development lifecycle, cloud infrastructure, and basic security concepts.
Broad AI/LLM Understanding: You understand how enterprise AI solutions work (RAG, embeddings, knowledge retrieval) at a conceptual level, with the ability to learn depth on the job.
Sales-Focused Mindset: Previous experience in sales engineering or pre-sales, with a track record of supporting successful sales outcomes.
Confident Communicator: Comfortable presenting technical content to audiences with more experience and seniority than you. You become the product expert in the room.
Thrives in Ambiguity: You can prioritize effectively when facing competing demands with limited guidance. You're comfortable making decisions without a playbook.
Customer-Centric: Strong interpersonal skills with the ability to build relationships and influence decision-makers at all levels.
Technical Requirements
Familiarity with NodeJS/NextJS/TypeScript (primary stack)
Regular use of AI-assisted development tools (Claude Code, Cursor, GitHub Copilot, etc.)
Foundational understanding of SDLC, CI/CD, and development workflows
Basic knowledge of cloud infrastructure (AWS, GCP, or Azure concepts)
Understanding of basic security posturing and compliance considerations
Ability to read, understand, and explain code—even when AI-generated
Experience with REST APIs
Nice to Haves
Experience with ETL tools, and data integration solutions
Background in customer support operations or CX technology
Experience with platforms like Salesforce, Zendesk, or Freshdesk
100% of medical, dental, and vision premiums covered for you, 80% for family
HSA and FSA plans available
Unlimited vacation and 100% paid parental leave
Free lunches, onsite gym, and commuter benefits for in-office employees
$1,000 home office stipend and $5,000/year for continuing education
Competitive salary, comprehensive benefits, and meaningful equity
~130 people, built from zero in under three years — small enough that your work is visible, big enough to already be running at Dell- and Tripadvisor-scale
Maven AGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.
Join us in changing the face of enterprise customer support.
","descriptionPlain":"COMPANY OVERVIEW\n\nMaven AGI sits at the center of the hottest intersection in tech right now: AI and customer experience. While most AI support tools still focus on FAQs and deflection, Maven's agents actually do the work — autonomously interacting with customers, personalizing the conversation, and resolving complex issues, not just providing information.\n\nThat's not a soft ROI story. It's the most direct cost-displacement case in enterprise software today: real human work, replaced, at a fraction of the cost — not \"savings if you use it well,\" but savings because the agent did the ticket instead of a person. \n\nFounded in 2023 by executives from HubSpot, Google, and Stripe, Maven builds conversational AI agents that don't just answer customers — they act: going into a customer's account, finding the actual problem, and fixing it, with no human required. Customers like Dell, ServPro, HardRock, Tripadvisor, Clio, and Thumbtack rely on Maven, with independently verified results — customers report resolving 70–93% of interactions autonomously — and G2 has named Maven a High Performer and Best Meets Requirements across multiple categories this spring.\n\nPosition Overview\n\nAs a Solutions Engineer at Maven AGI, you will be a critical member of our go-to-market team, driving the adoption of our AI solutions. Your role involves understanding customer challenges, designing tailored solutions, and demonstrating how our technology delivers tangible business value. This position demands technical curiosity, sales acumen, and a passion for helping customers succeed—often in an environment where there is no playbook.\n\n \n\n\nWHAT YOU'LL DO\n\n - Technical Demonstrations: Lead compelling technical demos and proof-of-concept exercises that guide prospects through the art of the possible with AI-powered customer support.\n\n - Solution Design & Scoping: Partner with sales to translate customer requirements into tailored solutions, scoping engagements that address specific pain points and deliver measurable ROI.\n\n - Customer Discovery: Engage directly with customers—from VPs of Support to CTOs—to understand their business goals and technical requirements, acting as a trusted advisor throughout the sales cycle.\n\n - POC Ownership: Run proof-of-concept engagements as the primary technical resource, ensuring successful outcomes that build confidence and drive deals forward.\n\n - Implementation Planning: Build clear implementation plans that capture requirements, define scope, and enable smooth handoffs to Forward Deployed Engineers and post-sales teams.\n\n - Demo Development: Build and modify demo applications using AI-assisted development tools to showcase product capabilities and support customer-specific use cases.\n\n - Feedback Loop: Gather insights from customer interactions to inform product development and improve our offerings.\n\n \n\n\nWHO YOU ARE\n\n - Obsessively Curious: You tinker with things until you understand them. You're a self-starter who thrives when there's no playbook.\n\n - Comfortable with AI-Assisted Development: You regularly use tools like Claude Code, Cursor, or GitHub Copilot. You can understand what code does at a high level and leverage AI to build functional demos and prototypes.\n\n - Technically Fluent: Comfortable with NodeJS/NextJS/TypeScript stack. Foundational knowledge of software development lifecycle, cloud infrastructure, and basic security concepts.\n\n - Broad AI/LLM Understanding: You understand how enterprise AI solutions work (RAG, embeddings, knowledge retrieval) at a conceptual level, with the ability to learn depth on the job.\n\n - Sales-Focused Mindset: Previous experience in sales engineering or pre-sales, with a track record of supporting successful sales outcomes.\n\n - Confident Communicator: Comfortable presenting technical content to audiences with more experience and seniority than you. You become the product expert in the room.\n\n - Thrives in Ambiguity: You can prioritize effectively when facing competing demands with limited guidance. You're comfortable making decisions without a playbook.\n\n - Customer-Centric: Strong interpersonal skills with the ability to build relationships and influence decision-makers at all levels.\n\nTechnical Requirements\n\n \n\n - Familiarity with NodeJS/NextJS/TypeScript (primary stack)\n\n - Regular use of AI-assisted development tools (Claude Code, Cursor, GitHub Copilot, etc.)\n\n - Foundational understanding of SDLC, CI/CD, and development workflows\n\n - Basic knowledge of cloud infrastructure (AWS, GCP, or Azure concepts)\n\n - Understanding of basic security posturing and compliance considerations\n\n - Ability to read, understand, and explain code—even when AI-generated\n\n - Experience with REST APIs\n\nNice to Haves\n\n \n\n - Experience with ETL tools, and data integration solutions\n\n - Background in customer support operations or CX technology\n\n - Experience with platforms like Salesforce, Zendesk, or Freshdesk\n\n \n\n\nWHAT WE OFFER\n\n - 100% of medical, dental, and vision premiums covered for you, 80% for family\n\n - HSA and FSA plans available\n\n - Unlimited vacation and 100% paid parental leave\n\n - Free lunches, onsite gym, and commuter benefits for in-office employees\n\n - $1,000 home office stipend and $5,000/year for continuing education\n\n - Competitive salary, comprehensive benefits, and meaningful equity\n\n - ~130 people, built from zero in under three years — small enough that your work is visible, big enough to already be running at Dell- and Tripadvisor-scale\n\nMaven AGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.\n\nJoin us in changing the face of enterprise customer support."},{"id":"081bef0b-e5d8-4ac7-a832-aad1434c9112","title":"IT Manager","department":"Business Operations ","team":"IT","employmentType":"FullTime","location":"Boston","secondaryLocations":[],"publishedAt":"2026-09-01T18:30:08.210+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"02116","addressRegion":"MA","streetAddress":"","addressCountry":"United States","addressLocality":"Boston"}},"jobUrl":"https://jobs.ashbyhq.com/maven-agi/081bef0b-e5d8-4ac7-a832-aad1434c9112","applyUrl":"https://jobs.ashbyhq.com/maven-agi/081bef0b-e5d8-4ac7-a832-aad1434c9112/application","descriptionHtml":"Maven AGI sits at the center of the hottest intersection in tech right now: AI and customer experience. While most \"AI support\" tools still focus on FAQs and deflection, Maven's agents actually do the work, autonomously interacting with customers, personalizing the conversation, and resolving complex issues, not just providing information.
That's not a soft ROI story. It's the most direct cost-displacement case in enterprise software today: real human work, replaced, at a fraction of the cost. Not \"savings if you use it well,\" but savings because the agent did the ticket instead of a person.
Founded in 2023 by executives from HubSpot, Google, and Stripe, Maven builds conversational AI agents that don't just answer customers, they act: going into a customer's account, finding the actual problem, and fixing it, with no human required. Customers like Dell, ServPro, Hard Rock, Tripadvisor, Clio, and Thumbtack rely on Maven, with customers reporting 70–93% of interactions resolved autonomously. G2 has also named Maven a High Performer and Best Meets Requirements across multiple categories.
We're looking for a hands-on IT Manager to help own the day-to-day technology experience for Maven employees and ensure our internal systems, devices, offices, and infrastructure run smoothly as we continue to grow.
You'll be one of the primary owners of IT across the company, supporting employees while managing and improving the systems behind them. This includes identity and access management, laptops and device management, SaaS applications, onboarding and offboarding, office networking and conference rooms, security and compliance, and employee IT support.
This is a highly visible, hands-on role. You'll troubleshoot issues directly, manage employee requests, maintain our core IT systems, and make sure new hires have everything they need from day one. At the same time, you'll look for opportunities to improve how we operate by automating repetitive work, strengthening processes, and building more scalable and reliable systems.
We're looking for someone who combines strong technical judgment with a genuine service mindset. You enjoy solving problems, helping people, and creating an IT environment that feels seamless to employees.
***This role is based in our Boston office, with an in-office schedule Monday through Thursday and the flexibility to work from home on Fridays.
Help with owning day-to-day IT operations and employee support, serving as a go-to resource for hardware, software, access, connectivity, and other technology needs.
Manage employee onboarding and offboarding, including laptops, account provisioning, permissions, software access, and equipment collection.
Own identity and access management, including Okta and related systems, ensuring employees have appropriate and secure access to the tools they need.
Manage company devices and endpoints using Jamf Pro and related tooling, including provisioning, configuration, security policies, inventory, and troubleshooting.
Administer SaaS applications and internal systems, managing licenses, permissions, access, configuration, and vendor relationships.
Own office IT infrastructure, including WiFi and networking, conference rooms, Zoom and Google Meet setups, AV equipment, printers, and other workplace technology.
Troubleshoot and resolve employee IT issues with a high level of responsiveness, follow-through, and customer service.
Support security and compliance initiatives by maintaining strong device, access, and IT controls and ensuring systems and processes are appropriately documented and auditable.
Manage IT equipment and inventory, including purchasing, deployment, tracking, maintenance, and replacement planning.
Improve and automate IT workflows wherever possible, reducing repetitive work across onboarding, access requests, provisioning, and common support needs.
Maintain and expand infrastructure-as-code practices using tools such as Pulumi to make IT systems more consistent, scalable, and manageable.
Explore thoughtful uses of AI and automation to improve IT support and operations while maintaining appropriate human oversight.
Partner with teams across Maven, including People, Security, Engineering, Finance, and Workplace, to support employees and anticipate the company's evolving technology needs.
You have 5+ years of experience in IT, IT operations, systems administration, systems engineering, or a related field, ideally within a fast-growing technology company.
You have experience owning or playing a significant role in the day-to-day IT function for an in-office or hybrid workforce.
You have strong hands-on experience with identity and access management, ideally Okta or a similar platform.
You have strong experience with device management, ideally Jamf Pro, and are comfortable supporting a primarily Mac environment.
You have experience administering a broad range of SaaS applications and employee technology systems.
You're comfortable troubleshooting across laptops, applications, identity and access, networks, conference rooms, and other workplace technology.
You have working knowledge of office networking and WiFi and can diagnose and resolve connectivity and performance issues.
You have experience supporting employee onboarding and offboarding and understand the importance of getting access, equipment, and security right every time.
You understand security and compliance fundamentals and have experience implementing or maintaining IT controls and policies.
You bring a strong service mindset and genuinely enjoy helping employees solve problems and have a great technology experience.
You're organized, responsive, and comfortable managing competing priorities in a fast-moving environment.
You're proactive and look beyond the immediate ticket or request to identify ways to improve the underlying process or system.
You're comfortable with automation and scripting and interested in using technology to make IT operations more efficient and scalable.
We are customer champions. You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better.
We are bold in action. You move with urgency and courage, unafraid to challenge convention and take smart risks in pursuit of meaningful outcomes.
We are data-driven and insight guided. You make thoughtful decisions grounded in evidence, combining data with intuition to guide strategy and execution.
We are stronger together. You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership.
100% of medical, dental, and vision premiums covered for you, 80% for family
HSA and FSA plans available
Unlimited vacation and 100% paid parental leave
Free lunches, onsite gym, and commuter benefits for in-office employees
$1,000 home office stipend and $5,000/year for continuing education
Competitive salary, comprehensive benefits, and meaningful equity
~120 people, built from zero in under three years, small enough that your work is visible, big enough to already be running at Dell- and Tripadvisor-scale
Maven AGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.
Join us in changing the face of enterprise customer support.
","descriptionPlain":"COMPANY OVERVIEW\n\nMaven AGI sits at the center of the hottest intersection in tech right now: AI and customer experience. While most \"AI support\" tools still focus on FAQs and deflection, Maven's agents actually do the work, autonomously interacting with customers, personalizing the conversation, and resolving complex issues, not just providing information.\n\nThat's not a soft ROI story. It's the most direct cost-displacement case in enterprise software today: real human work, replaced, at a fraction of the cost. Not \"savings if you use it well,\" but savings because the agent did the ticket instead of a person.\n\nFounded in 2023 by executives from HubSpot, Google, and Stripe, Maven builds conversational AI agents that don't just answer customers, they act: going into a customer's account, finding the actual problem, and fixing it, with no human required. Customers like Dell, ServPro, Hard Rock, Tripadvisor, Clio, and Thumbtack rely on Maven, with customers reporting 70–93% of interactions resolved autonomously. G2 has also named Maven a High Performer and Best Meets Requirements across multiple categories.\n\n\n\n\nPOSITION OVERVIEW\n\nWe're looking for a hands-on IT Manager to help own the day-to-day technology experience for Maven employees and ensure our internal systems, devices, offices, and infrastructure run smoothly as we continue to grow.\n\nYou'll be one of the primary owners of IT across the company, supporting employees while managing and improving the systems behind them. This includes identity and access management, laptops and device management, SaaS applications, onboarding and offboarding, office networking and conference rooms, security and compliance, and employee IT support.\n\nThis is a highly visible, hands-on role. You'll troubleshoot issues directly, manage employee requests, maintain our core IT systems, and make sure new hires have everything they need from day one. At the same time, you'll look for opportunities to improve how we operate by automating repetitive work, strengthening processes, and building more scalable and reliable systems.\n\nWe're looking for someone who combines strong technical judgment with a genuine service mindset. You enjoy solving problems, helping people, and creating an IT environment that feels seamless to employees.\n\n***This role is based in our Boston office, with an in-office schedule Monday through Thursday and the flexibility to work from home on Fridays.\n\n\n\n\nWHAT YOU'LL DO\n\n - Help with owning day-to-day IT operations and employee support, serving as a go-to resource for hardware, software, access, connectivity, and other technology needs.\n\n - Manage employee onboarding and offboarding, including laptops, account provisioning, permissions, software access, and equipment collection.\n\n - Own identity and access management, including Okta and related systems, ensuring employees have appropriate and secure access to the tools they need.\n\n - Manage company devices and endpoints using Jamf Pro and related tooling, including provisioning, configuration, security policies, inventory, and troubleshooting.\n\n - Administer SaaS applications and internal systems, managing licenses, permissions, access, configuration, and vendor relationships.\n\n - Own office IT infrastructure, including WiFi and networking, conference rooms, Zoom and Google Meet setups, AV equipment, printers, and other workplace technology.\n\n - Troubleshoot and resolve employee IT issues with a high level of responsiveness, follow-through, and customer service.\n\n - Support security and compliance initiatives by maintaining strong device, access, and IT controls and ensuring systems and processes are appropriately documented and auditable.\n\n - Manage IT equipment and inventory, including purchasing, deployment, tracking, maintenance, and replacement planning.\n\n - Improve and automate IT workflows wherever possible, reducing repetitive work across onboarding, access requests, provisioning, and common support needs.\n\n - Maintain and expand infrastructure-as-code practices using tools such as Pulumi to make IT systems more consistent, scalable, and manageable.\n\n - Explore thoughtful uses of AI and automation to improve IT support and operations while maintaining appropriate human oversight.\n\n - Partner with teams across Maven, including People, Security, Engineering, Finance, and Workplace, to support employees and anticipate the company's evolving technology needs.\n\n\n\n\nWHO YOU ARE\n\n - You have 5+ years of experience in IT, IT operations, systems administration, systems engineering, or a related field, ideally within a fast-growing technology company.\n\n - You have experience owning or playing a significant role in the day-to-day IT function for an in-office or hybrid workforce.\n\n - You have strong hands-on experience with identity and access management, ideally Okta or a similar platform.\n\n - You have strong experience with device management, ideally Jamf Pro, and are comfortable supporting a primarily Mac environment.\n\n - You have experience administering a broad range of SaaS applications and employee technology systems.\n\n - You're comfortable troubleshooting across laptops, applications, identity and access, networks, conference rooms, and other workplace technology.\n\n - You have working knowledge of office networking and WiFi and can diagnose and resolve connectivity and performance issues.\n\n - You have experience supporting employee onboarding and offboarding and understand the importance of getting access, equipment, and security right every time.\n\n - You understand security and compliance fundamentals and have experience implementing or maintaining IT controls and policies.\n\n - You bring a strong service mindset and genuinely enjoy helping employees solve problems and have a great technology experience.\n\n - You're organized, responsive, and comfortable managing competing priorities in a fast-moving environment.\n\n - You're proactive and look beyond the immediate ticket or request to identify ways to improve the underlying process or system.\n\n - You're comfortable with automation and scripting and interested in using technology to make IT operations more efficient and scalable.\n\n\n\n\nHOW YOU SHOW UP\n\n - We are customer champions. You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better.\n\n - We are bold in action. You move with urgency and courage, unafraid to challenge convention and take smart risks in pursuit of meaningful outcomes.\n\n - We are data-driven and insight guided. You make thoughtful decisions grounded in evidence, combining data with intuition to guide strategy and execution.\n\n - We are stronger together. You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership.\n\n\n\n\nWHAT WE OFFER\n\n - 100% of medical, dental, and vision premiums covered for you, 80% for family\n\n - HSA and FSA plans available\n\n - Unlimited vacation and 100% paid parental leave\n\n - Free lunches, onsite gym, and commuter benefits for in-office employees\n\n - $1,000 home office stipend and $5,000/year for continuing education\n\n - Competitive salary, comprehensive benefits, and meaningful equity\n\n - ~120 people, built from zero in under three years, small enough that your work is visible, big enough to already be running at Dell- and Tripadvisor-scale\n\nMaven AGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.\n\nJoin us in changing the face of enterprise customer support."},{"id":"783e0a98-9cc1-4d41-8ff4-fa3b4c3f2bdf","title":"Manager, Sales Development","department":"Go To Market","team":"Sales","employmentType":"FullTime","location":"Boston","secondaryLocations":[],"publishedAt":"2026-09-04T16:55:42.342+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"postalCode":"02116","addressRegion":"MA","streetAddress":"","addressCountry":"United States","addressLocality":"Boston"}},"jobUrl":"https://jobs.ashbyhq.com/maven-agi/783e0a98-9cc1-4d41-8ff4-fa3b4c3f2bdf","applyUrl":"https://jobs.ashbyhq.com/maven-agi/783e0a98-9cc1-4d41-8ff4-fa3b4c3f2bdf/application","descriptionHtml":"Maven AGI sits at the center of the hottest intersection in tech right now: AI and customer experience. While most \"AI support\" tools still focus on FAQs and deflection, Maven's agents actually do the work — autonomously interacting with customers, personalizing the conversation, and resolving complex issues, not just providing information.
That's not a soft ROI story. It's the most direct cost-displacement case in enterprise software today: real human work, replaced, at a fraction of the cost — not \"savings if you use it well,\" but savings because the agent did the ticket instead of a person. That's the pitch you get to walk into every enterprise deal with.
Founded in 2023 by executives from HubSpot, Google, and Stripe, Maven builds conversational AI agents that don't just answer customers — they act: going into a customer's account, finding the actual problem, and fixing it, with no human required. Customers like Dell, ServPro, Hard Rock, Tripadvisor, Clio, and Thumbtack rely on Maven, with customers reporting resolution of 70–93% of interactions autonomously. G2 has also named Maven a High Performer and Best Meets Requirements across multiple categories.
As Manager, Sales Development at Maven AGI, you will lead, coach, and develop a growing team of SDRs responsible for creating pipeline across our enterprise sales organization. Reporting to our Head of Sales Development, you'll be a hands-on frontline leader who is close to the work: coaching calls, improving messaging and prospecting, inspecting performance, developing reps, and creating the operating rhythm that helps the team consistently deliver.
We're looking for a true player-coach rather than a purely strategic leader. You'll help SDRs become stronger sellers, build repeatable habits, and progress in their careers, while partnering closely with Sales, Marketing, and Revenue Operations to execute against Maven's broader go-to-market strategy.
This is an opportunity to join at an exciting stage of growth, with the SDR organization expanding alongside the business and significant opportunity to help shape how the team operates and scales.
*This role is based in our Boston, MA (Back Bay) office and is full-time in-office.
Lead, coach, and develop a team of SDRs, providing consistent feedback, mentorship, and hands-on support to improve individual and team performance
Establish strong day-to-day operating rhythms around prospecting, call coaching, pipeline creation, performance management, and accountability
Coach reps on messaging, discovery, objection handling, account research, personalization, and multi-channel prospecting
Build a high-performance culture grounded in curiosity, competitiveness, continuous learning, and shared accountability
Help SDRs develop the skills and business acumen necessary to grow into future closing and broader sales roles
Drive execution against team KPIs and pipeline goals, using data to identify trends, diagnose gaps, and improve performance
Partner with Sales, Marketing, and Revenue Operations to translate Maven's ICP, account strategy, and go-to-market priorities into effective SDR execution
Help the team execute thoughtful, account-based prospecting into larger enterprise and strategic accounts
Continuously test and improve prospecting approaches, messaging, workflows, and team processes
Ensure strong CRM hygiene, lead and account management, and effective handoffs between SDRs and Account Executives
Leverage AI and modern sales technology to make the team more effective and efficient, while encouraging experimentation with new tools and workflows
Support onboarding, ramp, training, and ongoing enablement as the SDR organization continues to grow
You have 5+ years of B2B sales experience, including meaningful experience leading, coaching, or managing SDR/BDR teams
You have a track record of developing early-career sales talent and helping reps improve performance and progress in their careers
You understand what great frontline sales execution looks like and are excited to stay close to the work rather than managing from a distance
You have experience prospecting into larger enterprise accounts and understand thoughtful, account-based selling motions
You are highly organized and comfortable creating structure, operating rhythms, and accountability in a fast-moving environment
You are metrics-oriented and know how to use data to diagnose performance, coach effectively, and make better decisions
You are fluent in modern sales technology and excited about using AI to improve how sales teams work. Experience with tools such as HubSpot or Salesforce, LinkedIn Sales Navigator, ZoomInfo, LeadIQ, Nooks, Gong, Granola, or similar platforms is a plus
You bring curiosity, competitive drive, and a strong learning orientation, and you look for ways to continually improve yourself and the people around you
You thrive in an early-stage environment where processes are still evolving and you're expected to roll up your sleeves and help build
Previous experience as an Account Executive or in another closing role is strongly preferred, particularly if you've made the progression from SDR/BDR into closing and then into sales leadership
We are customer champions. You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better.
We are bold in action. You move with urgency and courage, unafraid to challenge convention and take smart risks in pursuit of meaningful outcomes.
We are data-driven and insight guided. You make thoughtful decisions grounded in evidence, combining data with intuition to guide strategy and execution.
We are stronger together. You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership.
100% of medical, dental, and vision premiums covered for you, 80% for family
HSA and FSA plans available
Unlimited vacation and 100% paid parental leave
Free lunches, onsite gym, and commuter benefits for in-office employees
$1,000 home office stipend and $5,000/year for continuing education
Competitive salary, comprehensive benefits, and meaningful equity
~130 people, built from zero in under three years — small enough that your work is visible, big enough to already be running at Dell- and Tripadvisor-scale
Maven AGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.
Join us in changing the face of enterprise customer support!
","descriptionPlain":"Maven AGI sits at the center of the hottest intersection in tech right now: AI and customer experience. While most \"AI support\" tools still focus on FAQs and deflection, Maven's agents actually do the work — autonomously interacting with customers, personalizing the conversation, and resolving complex issues, not just providing information.\n\nThat's not a soft ROI story. It's the most direct cost-displacement case in enterprise software today: real human work, replaced, at a fraction of the cost — not \"savings if you use it well,\" but savings because the agent did the ticket instead of a person. That's the pitch you get to walk into every enterprise deal with.\n\nFounded in 2023 by executives from HubSpot, Google, and Stripe, Maven builds conversational AI agents that don't just answer customers — they act: going into a customer's account, finding the actual problem, and fixing it, with no human required. Customers like Dell, ServPro, Hard Rock, Tripadvisor, Clio, and Thumbtack rely on Maven, with customers reporting resolution of 70–93% of interactions autonomously. G2 has also named Maven a High Performer and Best Meets Requirements across multiple categories.\n\n \n\n\nPOSITION OVERVIEW\n\nAs Manager, Sales Development at Maven AGI, you will lead, coach, and develop a growing team of SDRs responsible for creating pipeline across our enterprise sales organization. Reporting to our Head of Sales Development, you'll be a hands-on frontline leader who is close to the work: coaching calls, improving messaging and prospecting, inspecting performance, developing reps, and creating the operating rhythm that helps the team consistently deliver.\n\nWe're looking for a true player-coach rather than a purely strategic leader. You'll help SDRs become stronger sellers, build repeatable habits, and progress in their careers, while partnering closely with Sales, Marketing, and Revenue Operations to execute against Maven's broader go-to-market strategy.\n\nThis is an opportunity to join at an exciting stage of growth, with the SDR organization expanding alongside the business and significant opportunity to help shape how the team operates and scales.\n\n*This role is based in our Boston, MA (Back Bay) office and is full-time in-office.\n\n\n\n\nWHAT YOU'LL DO\n\n - Lead, coach, and develop a team of SDRs, providing consistent feedback, mentorship, and hands-on support to improve individual and team performance\n\n - Establish strong day-to-day operating rhythms around prospecting, call coaching, pipeline creation, performance management, and accountability\n\n - Coach reps on messaging, discovery, objection handling, account research, personalization, and multi-channel prospecting\n\n - Build a high-performance culture grounded in curiosity, competitiveness, continuous learning, and shared accountability\n\n - Help SDRs develop the skills and business acumen necessary to grow into future closing and broader sales roles\n\n - Drive execution against team KPIs and pipeline goals, using data to identify trends, diagnose gaps, and improve performance\n\n - Partner with Sales, Marketing, and Revenue Operations to translate Maven's ICP, account strategy, and go-to-market priorities into effective SDR execution\n\n - Help the team execute thoughtful, account-based prospecting into larger enterprise and strategic accounts\n\n - Continuously test and improve prospecting approaches, messaging, workflows, and team processes\n\n - Ensure strong CRM hygiene, lead and account management, and effective handoffs between SDRs and Account Executives\n\n - Leverage AI and modern sales technology to make the team more effective and efficient, while encouraging experimentation with new tools and workflows\n\n - Support onboarding, ramp, training, and ongoing enablement as the SDR organization continues to grow\n\n\nWHO YOU ARE\n\n - You have 5+ years of B2B sales experience, including meaningful experience leading, coaching, or managing SDR/BDR teams\n\n - You have a track record of developing early-career sales talent and helping reps improve performance and progress in their careers\n\n - You understand what great frontline sales execution looks like and are excited to stay close to the work rather than managing from a distance\n\n - You have experience prospecting into larger enterprise accounts and understand thoughtful, account-based selling motions\n\n - You are highly organized and comfortable creating structure, operating rhythms, and accountability in a fast-moving environment\n\n - You are metrics-oriented and know how to use data to diagnose performance, coach effectively, and make better decisions\n\n - You are fluent in modern sales technology and excited about using AI to improve how sales teams work. Experience with tools such as HubSpot or Salesforce, LinkedIn Sales Navigator, ZoomInfo, LeadIQ, Nooks, Gong, Granola, or similar platforms is a plus\n\n - You bring curiosity, competitive drive, and a strong learning orientation, and you look for ways to continually improve yourself and the people around you\n\n - You thrive in an early-stage environment where processes are still evolving and you're expected to roll up your sleeves and help build\n\n - Previous experience as an Account Executive or in another closing role is strongly preferred, particularly if you've made the progression from SDR/BDR into closing and then into sales leadership\n\n\nHOW YOU SHOW UP\n\n - We are customer champions. You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better.\n\n - We are bold in action. You move with urgency and courage, unafraid to challenge convention and take smart risks in pursuit of meaningful outcomes.\n\n - We are data-driven and insight guided. You make thoughtful decisions grounded in evidence, combining data with intuition to guide strategy and execution.\n\n - We are stronger together. You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership.\n\n\nWHAT WE OFFER\n\n - 100% of medical, dental, and vision premiums covered for you, 80% for family\n\n - HSA and FSA plans available\n\n - Unlimited vacation and 100% paid parental leave\n\n - Free lunches, onsite gym, and commuter benefits for in-office employees\n\n - $1,000 home office stipend and $5,000/year for continuing education\n\n - Competitive salary, comprehensive benefits, and meaningful equity\n\n - ~130 people, built from zero in under three years — small enough that your work is visible, big enough to already be running at Dell- and Tripadvisor-scale\n\nMaven AGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.\n\nJoin us in changing the face of enterprise customer support!"}],"apiVersion":"1"}