About the Team
The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.
About the Role
Miro is looking to hire a Head of CSM for DACH. In this role you will lead and coach a team of highly experienced Customer Success Managers and you will report to the Head of Customer Success EMEA. Next to managing this team, you will work closely with the regional Sales leaders and other cross-functional partners to improve our processes, and to drive adoption, retention and customer expansion.
What you’ll do
Coach and lead the team of CSMs serving our DACH customers
Partner with primarily sales and other customer experience teams to help improve customer lifetime value (CLV) through higher product adoption, health scores, customer satisfaction, retention and expansion
Manage the team to maintain hygiene in account data, health, and other important indicators
Own your team’s revenue and health forecasting
You will build and maintain executive relationships for selected accounts in your team’s portfolio
Continuously help innovate via AI transformation and improve processes, practices and assets to deliver consistently better customer success in a scaling business
What you’ll need
5+ years of management experience leading High Touch Customer Success or other core account management teams at a high-growth B2B SaaS organization
2 years in Consulting
Fluent in German a must
Hiring, training, and enabling CSMs, coaching especially on consultative advising and selling
A solid understanding and great foundation in Customer Success norms, processes, and KPIs
Excellent communication skills, ability to establish relationships at exec level and work cross-functionally
Excellent ability to identify and resolve problems in fast pace environment
Good understanding of AI transformation, Enterprise SaaS applications and collaboration technology
Comfortable and willing to be a hands-on contributor
Analytical approach: analyse data and turn that into strategy & execution. Coach your team on how to prioritize & execute using data
What's in it for you
We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.
#LI-ED1
","descriptionPlain":"About the Team\n\nThe Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.\n\n \n\nAbout the Role\n\nMiro is looking to hire a Head of CSM for DACH. In this role you will lead and coach a team of highly experienced Customer Success Managers and you will report to the Head of Customer Success EMEA. Next to managing this team, you will work closely with the regional Sales leaders and other cross-functional partners to improve our processes, and to drive adoption, retention and customer expansion.\n\nWhat you’ll do\n\n - Coach and lead the team of CSMs serving our DACH customers\n\n - Partner with primarily sales and other customer experience teams to help improve customer lifetime value (CLV) through higher product adoption, health scores, customer satisfaction, retention and expansion\n\n - Manage the team to maintain hygiene in account data, health, and other important indicators\n\n - Own your team’s revenue and health forecasting\n\n - You will build and maintain executive relationships for selected accounts in your team’s portfolio\n\n - Continuously help innovate via AI transformation and improve processes, practices and assets to deliver consistently better customer success in a scaling business\n\nWhat you’ll need\n\n - 5+ years of management experience leading High Touch Customer Success or other core account management teams at a high-growth B2B SaaS organization\n\n - 2 years in Consulting\n\n - Fluent in German a must\n\n - Hiring, training, and enabling CSMs, coaching especially on consultative advising and selling\n\n - A solid understanding and great foundation in Customer Success norms, processes, and KPIs\n\n - Excellent communication skills, ability to establish relationships at exec level and work cross-functionally\n\n - Excellent ability to identify and resolve problems in fast pace environment \n\n - Good understanding of AI transformation, Enterprise SaaS applications and collaboration technology\n\n - Comfortable and willing to be a hands-on contributor\n\n - Analytical approach: analyse data and turn that into strategy & execution. Coach your team on how to prioritize & execute using data\n\nWhat's in it for you\n\nWe want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board. https://miro.com/app/board/uXjVG8Fi8Yc=/?moveToWidget=3458764661021134968&cot=10\n\n#LI-ED1","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"ef38b9ea-a303-44e6-823a-12e5b53baa15","title":"Manager, Customer Support AMER","department":"Customer Experience","team":"Customer Support","employmentType":"FullTime","location":"Austin","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-19T15:24:37.105+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":null,"jobUrl":"https://jobs.ashbyhq.com/miro/ef38b9ea-a303-44e6-823a-12e5b53baa15","applyUrl":"https://jobs.ashbyhq.com/miro/ef38b9ea-a303-44e6-823a-12e5b53baa15/application","descriptionHtml":"About the Team
Miro's Customer Support team is on a mission to help our customers quickly solve their problems so they can get back to creating the next big thing. We provide enterprise-grade support with empathy and passion, and we strive to exceed user expectations by always thinking one step ahead.
The AMER Support team is at the heart of that mission. Based primarily out of Austin, Miro's largest US hub, we cover the full Americas region across time zones, working in close partnership with our outsourced Tier 1 team and our global support hubs in EMEA and JPAC. Together, we play as a team to win the world.
Mironeers work in a hybrid model, with 2 days a week in our vibrant Austin hub as our baseline. We'd love the person in this role to be based in Austin and engaged in hub life, while staying flexible for the needs of a global team.
About the Role
As Manager, Customer Support AMER, you'll lead the regional team of Customer Support Representatives (Tier 2) and Technical Support Engineers (Tier 3) based primarily in Austin, and you'll oversee delivery of our Tier 1 outsourced support for AMER time zones. You'll be a core member of the Global Support Leadership team, reporting to the Global Head of Customer Support and working closely with peer managers across EMEA and JPAC, as well as our Support Excellence team (Programs, Enablement, and Operations). This is a role for someone who leads with empathy, runs toward hard problems, and takes pride in building high-performing, engaged teams.
What you’ll do
Lead and develop a mixed team of Customer Support Representatives (Tier 2) and Technical Support Engineers (Tier 3), spanning customer-facing and technical support expertise, conducting regular 1:1s, coaching conversations, ticket QA (quality) reviews, and providing continuous, actionable feedback
Drive regional performance, ensuring the team consistently meets or exceeds key targets including CSAT, QA scores, SLA adherence, AHT, and a healthy ticket backlog
Oversee Tier 1 outsourced delivery for AMER time zones, ensuring quality, alignment, and smooth escalation paths
Handle escalations with confidence, supporting your team on the toughest cases and serving as a point of escalation for complex or sensitive customer situations
Partner with Customer Success, Sales, and Professional Services on a small number of strategic accounts, providing support visibility in QBRs, proactive ticket coordination when issues escalate, and an internal voice for the customer when it matters most
Partner with our newly launched Tier 4 technical escalations and incident response team to define clear escalation paths, handoff protocols, and joint ownership for complex customer situations
Collaborate cross-functionally with Support Excellence, Product, and Engineering to align on customer needs and drive continuous improvement
Contribute to the global leadership team, bringing an AMER lens to department-wide initiatives, strategy, and decisions
Lead or participate in projects that improve support delivery, team processes, or the broader customer experience
Use data and insights to identify trends, surface issues proactively, and inform team and strategic decisions
Foster a team culture that is engaged, collaborative, psychologically safe, and motivated to grow
What you’ll need
5+ years in customer-facing roles in tech, ideally in SaaS
2+ years of people management experience, leading teams of individual contributors (5-15 people)
Experience managing or working alongside outsourced or BPO support teams is a plus
Strong analytical mindset - comfortable using data to track performance, spot trends, and drive decisions
Excellent coaching and feedback skills - you know how to develop people at different stages of their growth
A servant leadership style - you lead by example and are invested in your team's success as much as your own
Effective cross-functional collaborator - you build relationships, communicate clearly, and can represent your team's perspective in broader discussions
Ability to manage multiple priorities in a fast-paced environment, track project progress, and anticipate blockers
High proficiency in Brazilian Portuguese or Spanish (C1/C2) is a plus
What's in it for you
We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.
#LI-LW1
","descriptionPlain":"About the Team\n\nMiro's Customer Support team is on a mission to help our customers quickly solve their problems so they can get back to creating the next big thing. We provide enterprise-grade support with empathy and passion, and we strive to exceed user expectations by always thinking one step ahead.\n\n\nThe AMER Support team is at the heart of that mission. Based primarily out of Austin, Miro's largest US hub, we cover the full Americas region across time zones, working in close partnership with our outsourced Tier 1 team and our global support hubs in EMEA and JPAC. Together, we play as a team to win the world.\n\n\n\nMironeers work in a hybrid model, with 2 days a week in our vibrant Austin hub as our baseline. We'd love the person in this role to be based in Austin and engaged in hub life, while staying flexible for the needs of a global team.\n\nAbout the Role\n\nAs Manager, Customer Support AMER, you'll lead the regional team of Customer Support Representatives (Tier 2) and Technical Support Engineers (Tier 3) based primarily in Austin, and you'll oversee delivery of our Tier 1 outsourced support for AMER time zones. You'll be a core member of the Global Support Leadership team, reporting to the Global Head of Customer Support and working closely with peer managers across EMEA and JPAC, as well as our Support Excellence team (Programs, Enablement, and Operations). This is a role for someone who leads with empathy, runs toward hard problems, and takes pride in building high-performing, engaged teams.\n\nWhat you’ll do\n\n - Lead and develop a mixed team of Customer Support Representatives (Tier 2) and Technical Support Engineers (Tier 3), spanning customer-facing and technical support expertise, conducting regular 1:1s, coaching conversations, ticket QA (quality) reviews, and providing continuous, actionable feedback\n\n - Drive regional performance, ensuring the team consistently meets or exceeds key targets including CSAT, QA scores, SLA adherence, AHT, and a healthy ticket backlog\n\n - Oversee Tier 1 outsourced delivery for AMER time zones, ensuring quality, alignment, and smooth escalation paths\n\n - Handle escalations with confidence, supporting your team on the toughest cases and serving as a point of escalation for complex or sensitive customer situations\n\n - Partner with Customer Success, Sales, and Professional Services on a small number of strategic accounts, providing support visibility in QBRs, proactive ticket coordination when issues escalate, and an internal voice for the customer when it matters most\n\n - Partner with our newly launched Tier 4 technical escalations and incident response team to define clear escalation paths, handoff protocols, and joint ownership for complex customer situations\n\n - Collaborate cross-functionally with Support Excellence, Product, and Engineering to align on customer needs and drive continuous improvement\n\n - Contribute to the global leadership team, bringing an AMER lens to department-wide initiatives, strategy, and decisions\n\n - Lead or participate in projects that improve support delivery, team processes, or the broader customer experience\n\n - Use data and insights to identify trends, surface issues proactively, and inform team and strategic decisions\n\n - Foster a team culture that is engaged, collaborative, psychologically safe, and motivated to grow\n\nWhat you’ll need\n\n - 5+ years in customer-facing roles in tech, ideally in SaaS\n\n - 2+ years of people management experience, leading teams of individual contributors (5-15 people)\n\n - Experience managing or working alongside outsourced or BPO support teams is a plus\n\n - Strong analytical mindset - comfortable using data to track performance, spot trends, and drive decisions\n\n - Excellent coaching and feedback skills - you know how to develop people at different stages of their growth\n\n - A servant leadership style - you lead by example and are invested in your team's success as much as your own\n\n - Effective cross-functional collaborator - you build relationships, communicate clearly, and can represent your team's perspective in broader discussions\n\n - Ability to manage multiple priorities in a fast-paced environment, track project progress, and anticipate blockers\n\n - High proficiency in Brazilian Portuguese or Spanish (C1/C2) is a plus\n\nWhat's in it for you\n\nWe want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board. https://miro.com/app/board/uXjVG8Fi8Yc=/?moveToWidget=3458764661021134968&cot=10\n\n#LI-LW1","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"b20406d6-4df2-4678-be0e-c46f786f84c2","title":"Strategic Key Account Executive (DACH)","department":"Sales","team":"Core Sales","employmentType":"FullTime","location":"London","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-02-27T13:20:17.077+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":null,"jobUrl":"https://jobs.ashbyhq.com/miro/b20406d6-4df2-4678-be0e-c46f786f84c2","applyUrl":"https://jobs.ashbyhq.com/miro/b20406d6-4df2-4678-be0e-c46f786f84c2/application","descriptionHtml":"About the Team
The Strategic Key Account Executive is a critical component of our go-to-market strategy and presents an outstanding opportunity to work on strategic sales cycles with a customer base representing the largest organisations in the DACH region.
As part of Miro’s strategic sales team, you will have the opportunity to develop, strategise, negotiate and close business with some of the largest companies globally. In this role you will partner closely with Customer Success, Sales Development and New Logo teams. You have accountability for the worldwide footprint of these multinational accounts.
If you want to help these customers innovate faster and better, this role is for you.
About the Role
As a Strategic Key Account Executive you are responsible for managing a portfolio of the largest DACH customers. You will lead a cross functional account team and set the account strategy and operating plan to achieve your expansion goals and long term customer success.
In this role, you will think big and strategically about how we align to and accelerate customers' strategic change programs.
What you’ll do
Be the Go-to-Person for our big and strategic clients within the DACH market.
Combine the interests of multiple client stakeholders to drive account revenue growth and protect existing businesses through strong relationship management.
Strategic account planning to motivate and lead company resources in appropriate expansion strategies.
Break into new personas and lines of business to drive incremental use cases.
Be a key component in ensuring we have accurate data in our CRM to drive the strategy for our future growth.
Achieve monthly/quarterly quotas of pipeline and closed business.
What you’ll need
4+ years of sales experience within the DACH region enterprise market, including experience with SaaS.
Strong account expansion skills (new business, strategic territory & account planning, cross functional team-selling).
Proven track record of exceeding sales quotas.
Excellent verbal and written communication skills in English & German.
You have the ability to build rapport and relationships with senior clients incl. Business Decision Makers and C-Level.
You have a great attitude that can maneuver through ambiguity and ability to work and collaborative with a growing team.
You are a results-oriented individual who is excited by the prospect of fueling the continued growth and success of Miro by growing our sales pipeline. You have a “can do” attitude and are relentless in pursuing goals and solving problems.
What's in it for you
We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.
Recruiter: #LI-SM1
","descriptionPlain":"About the Team\n\nThe Strategic Key Account Executive is a critical component of our go-to-market strategy and presents an outstanding opportunity to work on strategic sales cycles with a customer base representing the largest organisations in the DACH region.\n\nAs part of Miro’s strategic sales team, you will have the opportunity to develop, strategise, negotiate and close business with some of the largest companies globally. In this role you will partner closely with Customer Success, Sales Development and New Logo teams. You have accountability for the worldwide footprint of these multinational accounts.\n\nIf you want to help these customers innovate faster and better, this role is for you.\n\nAbout the Role\n\nAs a Strategic Key Account Executive you are responsible for managing a portfolio of the largest DACH customers. You will lead a cross functional account team and set the account strategy and operating plan to achieve your expansion goals and long term customer success.\n\nIn this role, you will think big and strategically about how we align to and accelerate customers' strategic change programs.\n\nWhat you’ll do\n\n - Be the Go-to-Person for our big and strategic clients within the DACH market.\n\n - Combine the interests of multiple client stakeholders to drive account revenue growth and protect existing businesses through strong relationship management.\n\n - Strategic account planning to motivate and lead company resources in appropriate expansion strategies.\n\n - Break into new personas and lines of business to drive incremental use cases.\n\n - Be a key component in ensuring we have accurate data in our CRM to drive the strategy for our future growth.\n\n - Achieve monthly/quarterly quotas of pipeline and closed business.\n\nWhat you’ll need\n\n - 4+ years of sales experience within the DACH region enterprise market, including experience with SaaS.\n\n - Strong account expansion skills (new business, strategic territory & account planning, cross functional team-selling).\n\n - Proven track record of exceeding sales quotas.\n\n - Excellent verbal and written communication skills in English & German.\n\n - You have the ability to build rapport and relationships with senior clients incl. Business Decision Makers and C-Level.\n\n - You have a great attitude that can maneuver through ambiguity and ability to work and collaborative with a growing team.\n\n - You are a results-oriented individual who is excited by the prospect of fueling the continued growth and success of Miro by growing our sales pipeline. You have a “can do” attitude and are relentless in pursuing goals and solving problems.\n\nWhat's in it for you\n\nWe want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board. https://miro.com/app/board/uXjVG8Fi8Yc=/?moveToWidget=3458764661021134968&cot=10\n\nRecruiter: #LI-SM1","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"9044dc63-bc57-4432-a775-7305e39469b7","title":"Strategic Account Executive","department":"Sales","team":"Core Sales","employmentType":"FullTime","location":"Tokyo","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-13T01:01:00.585+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":null,"jobUrl":"https://jobs.ashbyhq.com/miro/9044dc63-bc57-4432-a775-7305e39469b7","applyUrl":"https://jobs.ashbyhq.com/miro/9044dc63-bc57-4432-a775-7305e39469b7/application","descriptionHtml":"The Strategic Accounts team’s mission is to make Miro the nerve center for innovation inside the world’s largest companies. We partner with Fortune 500 and Global 2000 enterprises to help them accelerate product development, improve cross-functional alignment, and transform how teams move from strategy to execution.
This team sits at the center of Miro’s evolution from a collaboration product to an AI-powered innovation workspace. Our Strategic AEs operate as account CEOs, leading cross-functional account teams across Solution Engineering, Customer Success, Value Advisory, Professional Services, Product, Marketing, Partners, and executive leadership.
Winning in Strategic Accounts is not about managing a territory or closing isolated deals. It is about building multi-year account strategies, identifying the customer’s most important business initiatives, and expanding Miro into mission-critical workflows across Product, Engineering, Design, IT, Operations, and transformation teams.
As a Strategic AE, you will own a focused portfolio of Miro’s largest enterprise customers. You will be expected to understand each account’s industry context, operating model, executive priorities, political landscape, renewal dynamics, and expansion potential. You will create pipeline through disciplined account-based execution, build executive alignment around measurable outcomes, and orchestrate Miro’s internal resources to turn strategic opportunities into durable enterprise partnerships.
→Own a portfolio of named strategic accounts
Develop and execute deep account strategies across 3–10 global enterprise customers. Identify priority business initiatives, critical workflows, executive buyers, Champions, renewal moments, competitive risks, and multi-product expansion opportunities.
→Drive workflow-led expansion
Position Miro around high-value enterprise workflows such as product strategy, roadmapping, customer discovery, prototyping, planning, agile execution, technical diagramming, portfolio visibility, and innovation governance. Connect Miro’s platform to measurable customer outcomes, including faster product cycles, stronger alignment, improved productivity, and better execution across distributed teams.
→Build executive alignment and business cases
Engage senior leaders across Product, Engineering, Design, IT, Transformation, Finance, and the C-suite. Create compelling business cases that tie Miro to named customer initiatives, quantified pain, strategic priorities, and long-term value realization.
→Orchestrate complex account teams
Lead cross-functional PODs across Solution Engineering, Customer Success, Value Advisory, Professional Services, Product, Marketing, Partners, BDRs, and senior leadership. Align the team around clear account objectives, executive engagement plans, validation events, and expansion plays.
→Create and manage strategic pipeline
Maintain a disciplined account-based pipeline generation motion. Use executive outreach, customer workshops, field marketing, partner collaboration, BDR support, and renewal planning to stay multiple quarters ahead on pipeline coverage.
→Operate with rigorous sales discipline
Apply MEDDPICC and Command of the Message at an expert level. Build customer-validated problem statements, develop real Champions, secure Economic Buyer access, quantify business impact, and use mutual plans to drive complex opportunities forward.
→Shape how Miro wins in the enterprise
Bring field intelligence back to Product, Marketing, Customer Success, and leadership. Help refine Miro’s enterprise narrative, identify repeatable expansion patterns, mentor peers, and contribute to regional go-to-market strategy.
10+ years of SaaS sales experience, including significant experience selling to Fortune 500 / Global 2000 enterprises with 10,000+ employees.
Proven success owning a small number of strategic named accounts and driving complex expansion motions across multiple business units, geographies, personas, and executive stakeholders.
Track record closing and expanding $250K–$1M+ enterprise opportunities, ideally including multi-product, multi-year, or transformation-oriented deals.
Strong ability to build executive relationships across Product, Engineering, Design, IT, Transformation, Finance, and C-level stakeholders.
Deep MEDDPICC and Command of the Message discipline, including strong qualification, Champion development, Economic Buyer engagement, quantified pain, decision-process management, and value-based selling.
Experience orchestrating cross-functional deal teams across SE, CS, Services, Value Advisory, Product, Marketing, Partners, BDRs, and executive sponsors.
Strong account planning discipline, with the ability to translate customer strategy into named initiatives, workflow opportunities, stakeholder maps, pipeline plans, and measurable expansion outcomes.
Comfort operating in complex, ambiguous enterprise environments where success requires persistence, business acumen, internal leadership, and the ability to create belief with both customers and internal teams.
AI fluency and curiosity, with a track record of leveraging AI tools to improve account research, stakeholder mapping, territory strategy, opportunity planning, customer insights, and overall sales productivity.
What's in it for you
We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.
#LI-YN1
","descriptionPlain":"ABOUT THE TEAM\n\nThe Strategic Accounts team’s mission is to make Miro the nerve center for innovation inside the world’s largest companies. We partner with Fortune 500 and Global 2000 enterprises to help them accelerate product development, improve cross-functional alignment, and transform how teams move from strategy to execution.\n\nThis team sits at the center of Miro’s evolution from a collaboration product to an AI-powered innovation workspace. Our Strategic AEs operate as account CEOs, leading cross-functional account teams across Solution Engineering, Customer Success, Value Advisory, Professional Services, Product, Marketing, Partners, and executive leadership.\n\n\nABOUT THE ROLE\n\nWinning in Strategic Accounts is not about managing a territory or closing isolated deals. It is about building multi-year account strategies, identifying the customer’s most important business initiatives, and expanding Miro into mission-critical workflows across Product, Engineering, Design, IT, Operations, and transformation teams.\n\nAs a Strategic AE, you will own a focused portfolio of Miro’s largest enterprise customers. You will be expected to understand each account’s industry context, operating model, executive priorities, political landscape, renewal dynamics, and expansion potential. You will create pipeline through disciplined account-based execution, build executive alignment around measurable outcomes, and orchestrate Miro’s internal resources to turn strategic opportunities into durable enterprise partnerships.\n\n\nWHAT YOU’LL DO\n\n→Own a portfolio of named strategic accounts\n\nDevelop and execute deep account strategies across 3–10 global enterprise customers. Identify priority business initiatives, critical workflows, executive buyers, Champions, renewal moments, competitive risks, and multi-product expansion opportunities.\n\n→Drive workflow-led expansion\n\nPosition Miro around high-value enterprise workflows such as product strategy, roadmapping, customer discovery, prototyping, planning, agile execution, technical diagramming, portfolio visibility, and innovation governance. Connect Miro’s platform to measurable customer outcomes, including faster product cycles, stronger alignment, improved productivity, and better execution across distributed teams.\n\n→Build executive alignment and business cases\n\nEngage senior leaders across Product, Engineering, Design, IT, Transformation, Finance, and the C-suite. Create compelling business cases that tie Miro to named customer initiatives, quantified pain, strategic priorities, and long-term value realization.\n\n→Orchestrate complex account teams\n\nLead cross-functional PODs across Solution Engineering, Customer Success, Value Advisory, Professional Services, Product, Marketing, Partners, BDRs, and senior leadership. Align the team around clear account objectives, executive engagement plans, validation events, and expansion plays.\n\n→Create and manage strategic pipeline\n\nMaintain a disciplined account-based pipeline generation motion. Use executive outreach, customer workshops, field marketing, partner collaboration, BDR support, and renewal planning to stay multiple quarters ahead on pipeline coverage.\n\n→Operate with rigorous sales discipline\n\nApply MEDDPICC and Command of the Message at an expert level. Build customer-validated problem statements, develop real Champions, secure Economic Buyer access, quantify business impact, and use mutual plans to drive complex opportunities forward.\n\n→Shape how Miro wins in the enterprise\n\nBring field intelligence back to Product, Marketing, Customer Success, and leadership. Help refine Miro’s enterprise narrative, identify repeatable expansion patterns, mentor peers, and contribute to regional go-to-market strategy.\n\n\nWHAT YOU’LL NEED\n\n10+ years of SaaS sales experience, including significant experience selling to Fortune 500 / Global 2000 enterprises with 10,000+ employees.\n\nProven success owning a small number of strategic named accounts and driving complex expansion motions across multiple business units, geographies, personas, and executive stakeholders.\n\nTrack record closing and expanding $250K–$1M+ enterprise opportunities, ideally including multi-product, multi-year, or transformation-oriented deals.\n\nStrong ability to build executive relationships across Product, Engineering, Design, IT, Transformation, Finance, and C-level stakeholders.\n\nDeep MEDDPICC and Command of the Message discipline, including strong qualification, Champion development, Economic Buyer engagement, quantified pain, decision-process management, and value-based selling.\n\nExperience orchestrating cross-functional deal teams across SE, CS, Services, Value Advisory, Product, Marketing, Partners, BDRs, and executive sponsors.\n\nStrong account planning discipline, with the ability to translate customer strategy into named initiatives, workflow opportunities, stakeholder maps, pipeline plans, and measurable expansion outcomes.\n\nComfort operating in complex, ambiguous enterprise environments where success requires persistence, business acumen, internal leadership, and the ability to create belief with both customers and internal teams.\n\nAI fluency and curiosity, with a track record of leveraging AI tools to improve account research, stakeholder mapping, territory strategy, opportunity planning, customer insights, and overall sales productivity.\n\nWhat's in it for you\n\nWe want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board. https://miro.com/app/board/uXjVG8Fi8Yc=/?moveToWidget=3458764661021134968&cot=10\n\n#LI-YN1","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"2185d4ce-4f16-4644-926d-0218f9b48994","title":"Technical Account Manager, Japan","department":"Sales","team":"Professional Services","employmentType":"FullTime","location":"Tokyo","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-14T00:48:08.136+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":null,"jobUrl":"https://jobs.ashbyhq.com/miro/2185d4ce-4f16-4644-926d-0218f9b48994","applyUrl":"https://jobs.ashbyhq.com/miro/2185d4ce-4f16-4644-926d-0218f9b48994/application","descriptionHtml":"About the Team
The Professional Services organisation at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. As part of a global team, you will partner closely with Customer Success, Product, and Engineering to deliver high-impact solutions and continuously evolve how we support our customers.
Our team of strategic advisors, onboarding experts, and technical account managers work side-by-side with customers to transform how they collaborate, build, and innovate—powered by agentic AI and Miro’s world-class platform.
About the Role
We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize the business value of their investment in Miro. This is a highly strategic, customer-facing role where you will act as a trusted technical advisor, guiding customers through workflow transformation, AI-driven adoption, and long-term platform integration.
As a TAM, you will pioneer how Miro’s AI capabilities can be embedded into enterprise workflows, helping customers redesign how they work—from discovery through delivery. You will combine consulting expertise, technical fluency, and change management to drive meaningful, measurable outcomes.
TAMs play a critical role in shaping how the world’s most innovative companies Discover, Define, and Deliver new products and services. Operating with a high degree of autonomy, you will take ownership of customer outcomes end-to-end, proactively identifying opportunities to improve adoption, optimize workflows, and strengthen long-term partnerships.
What you’ll do
Workflow Optimization:
Redesign and optimize customer workflows across the Discover–Define–Deliver lifecycle, leveraging Miro’s AI capabilities
Guide customers in adopting AI-driven ways of working, including prompt engineering and automation opportunities
Recommend integration strategies that drive alignment, efficiency, and business impact
Technology Optimization:
Support customers in integrating Miro with their ecosystem using APIs, integrations, and other technical capabilities
Monitor platform health, engagement, and usage patterns to proactively identify opportunities for deeper adoption
Help reduce tool fragmentation and enable teams to work more effectively within Miro
Change Management & Scaling:
Equip internal champions with strategies to scale adoption across teams, regions, and departments
Support Centers of Excellence (CoEs) in establishing governance, best practices, and scalable deployment models
Lead organizational change initiatives to position Miro as a strategic platform for innovation
Strategic Alignment & Continuous Improvement:
Partner with Customer Success Managers to deliver impactful Quarterly Business Reviews (QBRs), translating platform data into actionable insights and measurable ROI
Act as a strategic technical partner, anticipating customer needs and shaping long-term success plans
Provide data-driven recommendations to continuously improve adoption, engagement, and business outcomes
What you’ll need
5+ years in consulting, technical account management, customer success, or similar customer-facing roles in enterprise SaaS
Hands-on experience with AI tools, prompt engineering, or automation workflows (highly preferred)
Strong technical fluency with APIs, integrations, and enterprise IT ecosystems
Proven ability to lead workflow transformation, platform adoption, and change management at scale
Experience using analytics and data to drive decision-making and customer outcomes
Ability to facilitate executive-level discussions and cross-functional workshops with credibility
Proactive, ownership-driven mindset with the ability to operate independently in a fast-paced, ambiguous environment
Native-level Japanese and business-level English proficiency required
Experience in the Japanese enterprise market is highly advantageous
A continuous learning mindset with the agility to stay ahead of rapidly evolving AI trends and integrate them into customer strategies.
What's in it for you
We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.
#LI-YN1
","descriptionPlain":"About the Team\n\nThe Professional Services organisation at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. As part of a global team, you will partner closely with Customer Success, Product, and Engineering to deliver high-impact solutions and continuously evolve how we support our customers.\n\nOur team of strategic advisors, onboarding experts, and technical account managers work side-by-side with customers to transform how they collaborate, build, and innovate—powered by agentic AI and Miro’s world-class platform.\n\nAbout the Role\n\nWe are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize the business value of their investment in Miro. This is a highly strategic, customer-facing role where you will act as a trusted technical advisor, guiding customers through workflow transformation, AI-driven adoption, and long-term platform integration.\n\nAs a TAM, you will pioneer how Miro’s AI capabilities can be embedded into enterprise workflows, helping customers redesign how they work—from discovery through delivery. You will combine consulting expertise, technical fluency, and change management to drive meaningful, measurable outcomes.\n\nTAMs play a critical role in shaping how the world’s most innovative companies Discover, Define, and Deliver new products and services. Operating with a high degree of autonomy, you will take ownership of customer outcomes end-to-end, proactively identifying opportunities to improve adoption, optimize workflows, and strengthen long-term partnerships.\n\nWhat you’ll do\n\nWorkflow Optimization:\n\n - Redesign and optimize customer workflows across the Discover–Define–Deliver lifecycle, leveraging Miro’s AI capabilities\n\n - Guide customers in adopting AI-driven ways of working, including prompt engineering and automation opportunities\n\n - Recommend integration strategies that drive alignment, efficiency, and business impact\n\nTechnology Optimization:\n\n - Support customers in integrating Miro with their ecosystem using APIs, integrations, and other technical capabilities\n\n - Monitor platform health, engagement, and usage patterns to proactively identify opportunities for deeper adoption\n\n - Help reduce tool fragmentation and enable teams to work more effectively within Miro\n\nChange Management & Scaling:\n\n - Equip internal champions with strategies to scale adoption across teams, regions, and departments\n\n - Support Centers of Excellence (CoEs) in establishing governance, best practices, and scalable deployment models\n\n - Lead organizational change initiatives to position Miro as a strategic platform for innovation\n\nStrategic Alignment & Continuous Improvement:\n\n - Partner with Customer Success Managers to deliver impactful Quarterly Business Reviews (QBRs), translating platform data into actionable insights and measurable ROI\n\n - Act as a strategic technical partner, anticipating customer needs and shaping long-term success plans\n\n - Provide data-driven recommendations to continuously improve adoption, engagement, and business outcomes\n\nWhat you’ll need\n\n - 5+ years in consulting, technical account management, customer success, or similar customer-facing roles in enterprise SaaS\n\n - Hands-on experience with AI tools, prompt engineering, or automation workflows (highly preferred)\n\n - Strong technical fluency with APIs, integrations, and enterprise IT ecosystems\n\n - Proven ability to lead workflow transformation, platform adoption, and change management at scale\n\n - Experience using analytics and data to drive decision-making and customer outcomes\n\n - Ability to facilitate executive-level discussions and cross-functional workshops with credibility\n\n - Proactive, ownership-driven mindset with the ability to operate independently in a fast-paced, ambiguous environment\n\n - Native-level Japanese and business-level English proficiency required\n\n - Experience in the Japanese enterprise market is highly advantageous\n\n - A continuous learning mindset with the agility to stay ahead of rapidly evolving AI trends and integrate them into customer strategies.\n\nWhat's in it for you\n\nWe want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board. https://miro.com/app/board/uXjVG8Fi8Yc=/?moveToWidget=3458764661021134968&cot=10\n\n#LI-YN1","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"652d9608-66b6-48a2-91a3-8c206347896b","title":"Expression of Interest: Enterprise & Strategic Account Executive","department":"Sales","team":"Core Sales","employmentType":"FullTime","location":"Austin","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-22T16:31:49.204+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":null,"jobUrl":"https://jobs.ashbyhq.com/miro/652d9608-66b6-48a2-91a3-8c206347896b","applyUrl":"https://jobs.ashbyhq.com/miro/652d9608-66b6-48a2-91a3-8c206347896b/application","descriptionHtml":"We're always excited to connect with strong talent for this team. While this Expression of Interest pipeline is focused on future opportunities, some related openings may also be live today.
If you're looking to make a move immediately, we encourage you to check our careers page for currently open roles that match your background.
By applying here, you're joining our talent community for this specific team. Here is exactly how we handle these applications:
We look at every profile: Our recruiting team reviews these regularly. If your background aligns with the skills we know we'll need next, we'll flag your profile.
We start with a casual chat: If there's a potential future match, a recruiter will reach out for an introductory conversation. No intense interview loops—just a chance to connect on your career goals and what we're building.
We respect your time: We won't kick off a formal, multi-stage interview process until a role is officially open and approved.
We keep you in mind: Even if we don't reach out right away, we keep this talent pool active and turn to it first when a new headcount opens up.
About the Team
Our Enterprise and Strategic teams sit at the center of Miro's evolution from a collaboration product to an AI-powered innovation workspace. Enterprise AEs work with large, complex organisations from 3,000 to 15,000 employees that are rethinking how their teams collaborate, innovate, and bring products to market. Strategic AEs own a focused portfolio of Miro's largest global accounts — Fortune 500 and Global 2000 enterprises — where the mission is to make Miro the nerve center for innovation across entire organisations.
Deals at both levels are multi-threaded, multi-stakeholder, and often multi-year. You'll work in tightly coordinated PODs alongside Solution Engineering, Customer Success, Value Advisory, Professional Services, and executive leadership. If you operate best when you're building long-term relationships, navigating complexity, and winning deals that genuinely transform how companies work — this is your team.
About the Role
Our Enterprise and Strategic teams sit at the center of Miro's evolution from a collaboration product to an AI-powered innovation workspace. Enterprise AEs work with large, complex organisations from 3,000 to 15,000 employees that are rethinking how their teams collaborate, innovate, and bring products to market. Strategic AEs own a focused portfolio of Miro's largest global accounts — Fortune 500 and Global 2000 enterprises — where the mission is to make Miro the nerve center for innovation across entire organisations.
Deals at both levels are multi-threaded, multi-stakeholder, and often multi-year. You'll work in tightly coordinated PODs alongside Solution Engineering, Customer Success, Value Advisory, Professional Services, and executive leadership. If you operate best when you're building long-term relationships, navigating complexity, and winning deals that genuinely transform how companies work — this is your team.
What you’ll do
Own a named account territory or portfolio
Enterprise: Pursue net-new logos and grow existing footprint across a portfolio of 3,000–15,000 EE organisations, with a disciplined outbound motion running in parallel.
Strategic: Develop and execute deep account strategies across 3–10 global enterprise customers. Identify priority business initiatives, executive buyers, Champions, competitive risks, and multi-product expansion opportunities.
Run complex, multi-threaded sales cycles
Orchestrate discovery across Lines of Business, IT, and executive leadership. Map stakeholders, build champions, and create irrefutable business cases tied to named customer initiatives and measurable outcomes.
Drive workflow-led expansion
Position Miro around high-value enterprise workflows — product strategy, roadmapping, customer discovery, prototyping, planning, agile execution, technical diagramming, portfolio visibility, and innovation governance. Connect Miro's platform to measurable customer outcomes.
Build executive alignment and business cases
Engage senior leaders across Product, Engineering, Design, IT, Transformation, Finance, and the C-suite. Create compelling business cases that tie Miro to named customer initiatives, quantified pain, strategic priorities, and long-term value realisation.
Orchestrate your POD to win
Lead cross-functional teams across Solution Engineering, Customer Success, Value Advisory, Professional Services, Product, Marketing, Partners, and executive sponsors. Align the team around clear account objectives, executive engagement plans, and expansion plays.
Create and manage strategic pipeline
Maintain a disciplined pipeline generation motion using account-based execution, executive outreach, customer workshops, field marketing, partner collaboration, and renewal planning.
Operate with rigorous sales discipline
Apply MEDDPICC and Command of the Message at an expert level. Build customer-validated problem statements, develop real Champions, secure Economic Buyer access, quantify business impact, and use mutual plans to drive complex opportunities forward.
Forecast with precision and raise the bar
Leverage leading indicators to stay ahead of coverage requirements, communicate risks early, contribute deal learnings, and mentor peers on territory planning, stakeholder mapping, and value selling.
What you’ll need
For both Enterprise and Strategic AE:
Expert-level MEDDPICC command — fluent across complex multi-stakeholder deals; coaches others.
Strong executive presence — credibly engages Director, VP, and C-level across technical and business personas.
Deep account planning discipline, with the ability to translate customer strategy into named initiatives, stakeholder maps, pipeline plans, and measurable expansion outcomes.
Experience orchestrating cross-functional deal teams across SE, CS, Services, Value Advisory, Product, Marketing, Partners, and executive sponsors.
AI fluency and curiosity — leverages AI tools to improve account research, stakeholder mapping, territory strategy, opportunity planning, and overall sales productivity.
Comfort operating in complex, ambiguous enterprise environments where success requires persistence, business acumen, and the ability to create belief with both customers and internal teams.
For Enterprise AE:
5+ years of B2B SaaS sales with meaningful tenure on enterprise accounts of 3,000+ employees.
Proven $50k–$100k+ ARR closes with 3–12 month cycles in complex, multi-product sales environments; demonstrated formal business cases and ROI models.
Disciplined outbound habit — dedicates consistent weekly time to pipeline generation.
For Strategic AE:
10+ years of SaaS sales experience, including significant experience selling to Fortune 500 / Global 2000 enterprises with 10,000+ employees.
Proven success owning a small number of named strategic accounts and driving complex expansion motions across multiple business units, geographies, personas, and executive stakeholders.
Track record closing and expanding $250K–$1M+ enterprise opportunities, ideally including multi-product, multi-year, or transformation-oriented deals.
What's in it for you
We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.
","descriptionPlain":"We're always excited to connect with strong talent for this team. While this Expression of Interest pipeline is focused on future opportunities, some related openings may also be live today.\n\nIf you're looking to make a move immediately, we encourage you to check our careers page for currently open roles that match your background.\n\nBy applying here, you're joining our talent community for this specific team. Here is exactly how we handle these applications:\n\n - We look at every profile: Our recruiting team reviews these regularly. If your background aligns with the skills we know we'll need next, we'll flag your profile.\n\n - We start with a casual chat: If there's a potential future match, a recruiter will reach out for an introductory conversation. No intense interview loops—just a chance to connect on your career goals and what we're building.\n\n - We respect your time: We won't kick off a formal, multi-stage interview process until a role is officially open and approved.\n\n - We keep you in mind: Even if we don't reach out right away, we keep this talent pool active and turn to it first when a new headcount opens up.\n\nAbout the Team\n\n\n\n\n\n\n\nOur Enterprise and Strategic teams sit at the center of Miro's evolution from a collaboration product to an AI-powered innovation workspace. Enterprise AEs work with large, complex organisations from 3,000 to 15,000 employees that are rethinking how their teams collaborate, innovate, and bring products to market. Strategic AEs own a focused portfolio of Miro's largest global accounts — Fortune 500 and Global 2000 enterprises — where the mission is to make Miro the nerve center for innovation across entire organisations.\n\nDeals at both levels are multi-threaded, multi-stakeholder, and often multi-year. You'll work in tightly coordinated PODs alongside Solution Engineering, Customer Success, Value Advisory, Professional Services, and executive leadership. If you operate best when you're building long-term relationships, navigating complexity, and winning deals that genuinely transform how companies work — this is your team.\n\nAbout the Role\n\n\n\n\n\nOur Enterprise and Strategic teams sit at the center of Miro's evolution from a collaboration product to an AI-powered innovation workspace. Enterprise AEs work with large, complex organisations from 3,000 to 15,000 employees that are rethinking how their teams collaborate, innovate, and bring products to market. Strategic AEs own a focused portfolio of Miro's largest global accounts — Fortune 500 and Global 2000 enterprises — where the mission is to make Miro the nerve center for innovation across entire organisations.\n\nDeals at both levels are multi-threaded, multi-stakeholder, and often multi-year. You'll work in tightly coordinated PODs alongside Solution Engineering, Customer Success, Value Advisory, Professional Services, and executive leadership. If you operate best when you're building long-term relationships, navigating complexity, and winning deals that genuinely transform how companies work — this is your team.\n\nWhat you’ll do\n\n\n\n\n\n\n\n - Own a named account territory or portfolio\n \n - Enterprise: Pursue net-new logos and grow existing footprint across a portfolio of 3,000–15,000 EE organisations, with a disciplined outbound motion running in parallel.\n \n - Strategic: Develop and execute deep account strategies across 3–10 global enterprise customers. Identify priority business initiatives, executive buyers, Champions, competitive risks, and multi-product expansion opportunities.\n\n - Run complex, multi-threaded sales cycles\n \n - Orchestrate discovery across Lines of Business, IT, and executive leadership. Map stakeholders, build champions, and create irrefutable business cases tied to named customer initiatives and measurable outcomes.\n\n - Drive workflow-led expansion\n \n - Position Miro around high-value enterprise workflows — product strategy, roadmapping, customer discovery, prototyping, planning, agile execution, technical diagramming, portfolio visibility, and innovation governance. Connect Miro's platform to measurable customer outcomes.\n\n - Build executive alignment and business cases\n \n - Engage senior leaders across Product, Engineering, Design, IT, Transformation, Finance, and the C-suite. Create compelling business cases that tie Miro to named customer initiatives, quantified pain, strategic priorities, and long-term value realisation.\n\n - Orchestrate your POD to win\n \n - Lead cross-functional teams across Solution Engineering, Customer Success, Value Advisory, Professional Services, Product, Marketing, Partners, and executive sponsors. Align the team around clear account objectives, executive engagement plans, and expansion plays.\n\n - Create and manage strategic pipeline\n \n - Maintain a disciplined pipeline generation motion using account-based execution, executive outreach, customer workshops, field marketing, partner collaboration, and renewal planning.\n\n - Operate with rigorous sales discipline\n \n - Apply MEDDPICC and Command of the Message at an expert level. Build customer-validated problem statements, develop real Champions, secure Economic Buyer access, quantify business impact, and use mutual plans to drive complex opportunities forward.\n\n - Forecast with precision and raise the bar\n \n - Leverage leading indicators to stay ahead of coverage requirements, communicate risks early, contribute deal learnings, and mentor peers on territory planning, stakeholder mapping, and value selling.\n\nWhat you’ll need\n\n\n\n\n\n\n\n - For both Enterprise and Strategic AE:\n \n - Expert-level MEDDPICC command — fluent across complex multi-stakeholder deals; coaches others.\n \n - Strong executive presence — credibly engages Director, VP, and C-level across technical and business personas.\n \n - Deep account planning discipline, with the ability to translate customer strategy into named initiatives, stakeholder maps, pipeline plans, and measurable expansion outcomes.\n \n - Experience orchestrating cross-functional deal teams across SE, CS, Services, Value Advisory, Product, Marketing, Partners, and executive sponsors.\n \n - AI fluency and curiosity — leverages AI tools to improve account research, stakeholder mapping, territory strategy, opportunity planning, and overall sales productivity.\n \n - Comfort operating in complex, ambiguous enterprise environments where success requires persistence, business acumen, and the ability to create belief with both customers and internal teams.\n\n - For Enterprise AE:\n \n - 5+ years of B2B SaaS sales with meaningful tenure on enterprise accounts of 3,000+ employees.\n \n - Proven $50k–$100k+ ARR closes with 3–12 month cycles in complex, multi-product sales environments; demonstrated formal business cases and ROI models.\n \n - Disciplined outbound habit — dedicates consistent weekly time to pipeline generation.\n\n - For Strategic AE:\n \n - 10+ years of SaaS sales experience, including significant experience selling to Fortune 500 / Global 2000 enterprises with 10,000+ employees.\n \n - Proven success owning a small number of named strategic accounts and driving complex expansion motions across multiple business units, geographies, personas, and executive stakeholders.\n \n - Track record closing and expanding $250K–$1M+ enterprise opportunities, ideally including multi-product, multi-year, or transformation-oriented deals.\n\nWhat's in it for you\n\nWe want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board. https://miro.com/app/board/uXjVG8Fi8Yc=/?moveToWidget=3458764661021134968&cot=10","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"177d024b-fecf-4639-a998-813b1a64cd7c","title":"Large Enterprise Account Executive - Nordics","department":"Sales","team":"Core Sales","employmentType":"FullTime","location":"Amsterdam","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-29T11:29:19.840+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":null,"jobUrl":"https://jobs.ashbyhq.com/miro/177d024b-fecf-4639-a998-813b1a64cd7c","applyUrl":"https://jobs.ashbyhq.com/miro/177d024b-fecf-4639-a998-813b1a64cd7c/application","descriptionHtml":"About the Team
The Account Management team is a critical component of our go-to-market strategy and presents an outstanding opportunity to work on strategic sales cycles with a customer base representing the largest organizations in the Nordics region.
As part of Miro’s Enterprise sales team, you will have the opportunity to develop, strategize, negotiate and close business with some of the Nordics’s largest multinationals. You will work in collaboration with our Customer Success and New Logo team.
About the Role
As a Large Enterprise Account Executive you will focus on on landing new business and expanding our largest Nordic region accounts by focusing on net new lines of business. You will join a highly motivated, energetic sales team that takes pride in growing deep customer relationships, running strategic sales cycles and delivering the Miro value proposition to a diverse base of accounts across various industries.
We are looking for an ambitious and organized professional who will drive expansion in our accounts by creating net new progress in our install base today. You will be skilled at using research to gain insight into customer challenges, identifying key stakeholders, calling high and challenging customers' thinking about how Miro can act as a pillar for the way work gets done.
Our goal is to create great customer experiences by being Miro product experts and consulting with customers to identify the needs and pain points.
What you’ll do
Combine the interests of multiple client stakeholders to drive account revenue growth
Strategic account planning to motivate and lead company resources in appropriate expansion strategies
Break into new personas and lines of business to drive incremental use cases
Be a key component in ensuring we have accurate data in our CRM to drive the strategy for our future growth
Achieve monthly/quarterly quotas of pipeline and closed business
What you’ll need
6+ years of sales experience within the Nordics enterprise market, including experience with SaaS
Strong account expansion skills (new business, strategic territory & account planning, cross functional team-selling)
Proven track record of exceeding sales quotas
Excellent verbal and written communication skills in English, with fluency in Swedish or Norwegian considered a plus
You have the ability to build rapport and relationships with senior clients
You have a great attitude that can manoeuvre through ambiguity and ability to work and collaborative with a growing team
You are a results-oriented individual who is excited by the prospect of fueling the continued growth and success of Miro by growing our sales pipeline
You have a “can do” attitude and are relentless in pursuing goals and solving problems
What's in it for you
We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.
#LI-ET1
","descriptionPlain":"About the Team\n\nThe Account Management team is a critical component of our go-to-market strategy and presents an outstanding opportunity to work on strategic sales cycles with a customer base representing the largest organizations in the Nordics region.\n\n\n\nAs part of Miro’s Enterprise sales team, you will have the opportunity to develop, strategize, negotiate and close business with some of the Nordics’s largest multinationals. You will work in collaboration with our Customer Success and New Logo team. \n\nAbout the Role\n\nAs a Large Enterprise Account Executive you will focus on on landing new business and expanding our largest Nordic region accounts by focusing on net new lines of business. You will join a highly motivated, energetic sales team that takes pride in growing deep customer relationships, running strategic sales cycles and delivering the Miro value proposition to a diverse base of accounts across various industries.\n\n \n\nWe are looking for an ambitious and organized professional who will drive expansion in our accounts by creating net new progress in our install base today. You will be skilled at using research to gain insight into customer challenges, identifying key stakeholders, calling high and challenging customers' thinking about how Miro can act as a pillar for the way work gets done.\n\n\n\nOur goal is to create great customer experiences by being Miro product experts and consulting with customers to identify the needs and pain points.\n\nWhat you’ll do\n\n - Combine the interests of multiple client stakeholders to drive account revenue growth\n\n - Strategic account planning to motivate and lead company resources in appropriate expansion strategies\n\n - Break into new personas and lines of business to drive incremental use cases \n\n - Be a key component in ensuring we have accurate data in our CRM to drive the strategy for our future growth\n\n - Achieve monthly/quarterly quotas of pipeline and closed business \n\nWhat you’ll need\n\n - 6+ years of sales experience within the Nordics enterprise market, including experience with SaaS\n\n - Strong account expansion skills (new business, strategic territory & account planning, cross functional team-selling)\n\n - Proven track record of exceeding sales quotas\n\n - Excellent verbal and written communication skills in English, with fluency in Swedish or Norwegian considered a plus\n\n - You have the ability to build rapport and relationships with senior clients\n\n - You have a great attitude that can manoeuvre through ambiguity and ability to work and collaborative with a growing team\n\n - You are a results-oriented individual who is excited by the prospect of fueling the continued growth and success of Miro by growing our sales pipeline\n\n - You have a “can do” attitude and are relentless in pursuing goals and solving problems\n\n \n\nWhat's in it for you\n\nWe want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board. https://miro.com/app/board/uXjVG8Fi8Yc=/?moveToWidget=3458764661021134968&cot=10\n\n#LI-ET1","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"50b215e3-14bf-43fc-aa23-dd1fa668baab","title":"Vice President Customer Success","department":"Customer Experience","team":"Customer Success","employmentType":"FullTime","location":"Austin","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-31T21:30:58.946+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":null,"jobUrl":"https://jobs.ashbyhq.com/miro/50b215e3-14bf-43fc-aa23-dd1fa668baab","applyUrl":"https://jobs.ashbyhq.com/miro/50b215e3-14bf-43fc-aa23-dd1fa668baab/application","descriptionHtml":"About the team
The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals and Support teams. CSMs work with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.
About the role
Miro is looking to hire a strategic Global Customer Success Leader to be responsible for building, coaching, and leading an amazing team of Customer Success managers and CSMs. Furthermore, you will partner closely with our regional Sales leaders and Professional Services leaders and other cross-functional partners to drive regional strategy, build senior executive relationships at our enterprise customers, ensure we drive value, and continuously improve adoption and retention.
What you’ll do
Build, coach and lead the Americas and Japan/Apac Customer Success teams
Partner with sales leadership and other functions to improve customer lifetime value (CLV) through higher product adoption, customer value, health scores, customer satisfaction, retention and expansion
Drive the team to hit Key Performance Indicators
Mentor the team to maintain account hygiene, health, and indicators
Participate in revenue and health forecasting
Partner with stakeholders to define and deliver on a best-in-class customer experience
Personally work with our largest customers (10K+ employee size) to establish executive relationships
Participate and contribute in formulating key strategic decisions as a part of the CS leadership team
As a senior leader you will continually demonstrate Miro’s behaviors and values to drive an inclusive and engaged culture
What you’ll need
10+ years experience in Strategic or Enterprise (High Touch) Customer Success and/or Account Management leadership with a consistent track record of meeting targets
7+years leading Customer Success and/or Account Management teams at high-growth B2B SaaS company
Have successfully lead Director level leaders in the past
Strong foundation in the Customer Success norms, processes, and KPIs
Excellent communication skills, ability to build relationships and work cross-functionally
Background of hiring, training, and enabling CSMs with strong performance management skills
Experience in working with Digital Customer Success and/or Marketing to drive CS at scale.
Experience driving professional services to deepen customer relationships and accelerate their time to value.
Excellent ability to identify and resolve problems in CS processes
Solid understanding of AI, Enterprise SaaS applications and collaboration technology
What's in it for you
We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.
About the Role
The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s Miro Optimization Services & Training (MOST) program.
MOST is Miro’s annual professional services subscription designed for enterprise customers who need ongoing, flexible access to expert guidance—not a one-time project.
Customers receive 240 hours per year of services to help them design, implement, and scale collaboration solutions in Miro across teams, functions, and geographies.
In this role, the Innovation Architect partners with customers to translate business strategy into scalable collaboration architectures inside Miro.
This includes diagnosing workflow and adoption challenges, designing governance and operating models, and shaping a structured, outcomes-driven solution roadmap that evolves as customer needs change.
Innovation Architects operate as trusted advisors to both business and technical stakeholders.
They design end-to-end collaboration solutions by combining process design, workspace architecture, governance, and enablement to ensure customers achieve measurable value from Miro
What you'll do
Lead discovery to understand customer goals, workflows, and pain points; translate findings into a structured MOST game plan aligned to their 240-hour allocation
Facilitate vision, alignment, and prioritization sessions to help customers define outcomes, success criteria, and adoption milestones
Conduct collaboration, workflow, and workspace assessments; synthesize insights and provide clear recommendations for improvement
Design and implement governance frameworks (workspace structure, naming, access, lifecycle, templates) that reduce risk and support long-term scalability
Guide customers through change-management initiatives, including communication plans, stakeholder alignment, and rollout sequencing
Coach teams on Miro best practices, intelligent templates, AI workflows, and techniques to streamline planning, retrospectives, decision-making, and cross-functional work
Facilitate workshops across Agile ceremonies, product development, innovation, research, design thinking, and strategy development
Build lightweight prototypes, templates, and reusable workflows that accelerate customer adoption and demonstrate the art of the possible
Partner with IT/Admin stakeholders to establish standards, reduce tool sprawl, and drive consistency in workspace setup and governance
Recommend process optimizations that increase operational efficiency, improve collaboration quality, and reduce context switching
Provide ongoing advisory support throughout the MOST subscription, updating forecasts, adjusting plans, and ensuring hours are used strategically
Track progress against milestones and outcomes; flag risks early and help customers re-prioritize work as business needs evolve
Collaborate with CSMs, Architects, and Engagement Managers to ensure consistent delivery and alignment across customer stakeholders
Contribute to internal playbooks, templates, and delivery assets that improve team leverage and delivery efficiency across Professional Services
Stay current on Miro innovations, AI features, and collaboration trends to continuously uplevel customer guidance
What you'll need
6+ years in consulting, change management, Agile transformation, digital collaboration, or similar fields
Experience supporting enterprise-scale teams through workflow, process, or tool adoption initiatives
Proven ability to lead structured discovery, synthesize insights, and define actionable recommendations
Strong record of enabling cross-functional teams (IT, Product, Design, Strategy, PMO, Engineering) to adopt new tools or improve collaboration maturity
Technical Skills:
Familiarity with collaboration governance frameworks, workspace architecture, and lifecycle management
Experience with Human-Centered Design, Agile methodologies, Design Thinking, or innovation frameworks
Fluency in Miro (preferred) or similar platforms (Figma, Lucid, JIRA, Confluence)
Ability to map workflows, diagnose adoption barriers, and design scalable collaboration systems
Soft Skills:
Excellent communication, facilitation, and stakeholder-management ability
Skilled at simplifying complexity and driving clarity with senior and cross-functional audiences
Adaptable, detail-oriented, and comfortable working in dynamic, ambiguous environments
Language: Near-native proficiency in Japanese and business-level English proficiency sufficient for internal communication, including meetings and discussions
What's in it for you
We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.
#LI-YN1
","descriptionPlain":"About the Role\n\nThe Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s Miro Optimization Services & Training (MOST) program.\n\nMOST is Miro’s annual professional services subscription designed for enterprise customers who need ongoing, flexible access to expert guidance—not a one-time project.\nCustomers receive 240 hours per year of services to help them design, implement, and scale collaboration solutions in Miro across teams, functions, and geographies.\n\nIn this role, the Innovation Architect partners with customers to translate business strategy into scalable collaboration architectures inside Miro.\nThis includes diagnosing workflow and adoption challenges, designing governance and operating models, and shaping a structured, outcomes-driven solution roadmap that evolves as customer needs change.\n\nInnovation Architects operate as trusted advisors to both business and technical stakeholders.\nThey design end-to-end collaboration solutions by combining process design, workspace architecture, governance, and enablement to ensure customers achieve measurable value from Miro\n\nWhat you'll do\n\n - Lead discovery to understand customer goals, workflows, and pain points; translate findings into a structured MOST game plan aligned to their 240-hour allocation\n\n - Facilitate vision, alignment, and prioritization sessions to help customers define outcomes, success criteria, and adoption milestones\n\n - Conduct collaboration, workflow, and workspace assessments; synthesize insights and provide clear recommendations for improvement\n\n - Design and implement governance frameworks (workspace structure, naming, access, lifecycle, templates) that reduce risk and support long-term scalability\n\n - Guide customers through change-management initiatives, including communication plans, stakeholder alignment, and rollout sequencing\n\n - Coach teams on Miro best practices, intelligent templates, AI workflows, and techniques to streamline planning, retrospectives, decision-making, and cross-functional work\n\n - Facilitate workshops across Agile ceremonies, product development, innovation, research, design thinking, and strategy development\n\n - Build lightweight prototypes, templates, and reusable workflows that accelerate customer adoption and demonstrate the art of the possible\n\n - Partner with IT/Admin stakeholders to establish standards, reduce tool sprawl, and drive consistency in workspace setup and governance\n\n - Recommend process optimizations that increase operational efficiency, improve collaboration quality, and reduce context switching\n\n - Provide ongoing advisory support throughout the MOST subscription, updating forecasts, adjusting plans, and ensuring hours are used strategically\n\n - Track progress against milestones and outcomes; flag risks early and help customers re-prioritize work as business needs evolve\n\n - Collaborate with CSMs, Architects, and Engagement Managers to ensure consistent delivery and alignment across customer stakeholders\n\n - Contribute to internal playbooks, templates, and delivery assets that improve team leverage and delivery efficiency across Professional Services\n\n - Stay current on Miro innovations, AI features, and collaboration trends to continuously uplevel customer guidance\n\nWhat you'll need\n\n - 6+ years in consulting, change management, Agile transformation, digital collaboration, or similar fields\n\n - Experience supporting enterprise-scale teams through workflow, process, or tool adoption initiatives\n\n - Proven ability to lead structured discovery, synthesize insights, and define actionable recommendations\n\n - Strong record of enabling cross-functional teams (IT, Product, Design, Strategy, PMO, Engineering) to adopt new tools or improve collaboration maturity\n\nTechnical Skills:\n\n - Familiarity with collaboration governance frameworks, workspace architecture, and lifecycle management\n\n - Experience with Human-Centered Design, Agile methodologies, Design Thinking, or innovation frameworks\n\n - Fluency in Miro (preferred) or similar platforms (Figma, Lucid, JIRA, Confluence)\n\n - Ability to map workflows, diagnose adoption barriers, and design scalable collaboration systems\n\nSoft Skills:\n\n - Excellent communication, facilitation, and stakeholder-management ability\n\n - Skilled at simplifying complexity and driving clarity with senior and cross-functional audiences\n\n - Adaptable, detail-oriented, and comfortable working in dynamic, ambiguous environments\n\n - Language: Near-native proficiency in Japanese and business-level English proficiency sufficient for internal communication, including meetings and discussions\n\nWhat's in it for you\n\nWe want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board. https://miro.com/app/board/uXjVG8Fi8Yc=/?moveToWidget=3458764661021134968&cot=10\n\n#LI-YN1","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"478881c7-1a19-4b52-b76b-53356521f0d6","title":"GTM GM, Manufacturing","department":"Sales","team":"Professional Services","employmentType":"FullTime","location":"Austin","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-04T09:26:36.348+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":null,"jobUrl":"https://jobs.ashbyhq.com/miro/478881c7-1a19-4b52-b76b-53356521f0d6","applyUrl":"https://jobs.ashbyhq.com/miro/478881c7-1a19-4b52-b76b-53356521f0d6/application","descriptionHtml":"About the Team
The Professional Services organization at Miro is home to Miro's industry leads, responsible for building specialized, high-value businesses inside specific verticals. As GTM Lead of Manufacturing, you'll report directly with the Head of Professional Services while working cross-functionally with Product, Engineering, Marketing, and Go-to-Market teams across the company to build one of Miro's newest vertical businesses from the ground up.
About the Role
Miro for Manufacturing, one of the first vertical businesses built on top of Miro's platform.
Hundreds of manufacturers already run on Miro today, including some of the greatest brands in the world. Your job is to build the specialized solutions and advanced workflows that solve their biggest challenges, turning that footprint into a defined, purpose-built manufacturing business - then proving the model works, deal by deal.
What you’ll do
Own the zero-to-one for Miro's dedicated manufacturing solutions: build the specialized workflows and applications that turn our existing manufacturing footprint into a defined business, then own the continued scaling as it grows
Identify the use cases where Miro can win in manufacturing, and translate them into a product and sales story manufacturers immediately recognize as their own problem
Identify target accounts, map the champion and buying committee, and personally carry the earliest deals across the line. Partner with our GTM organisation to align them towards the industry.
Partner directly with Product and Engineering to turn what you know about how manufacturing organizations actually operate: The stakeholders, the buying process and the day-to-day realities into roadmap decisions
Represent Miro for Manufacturing externally: on stage at industry events, in front of VP of Operations buyers, and inside the analyst and consultancy ecosystem that shapes how manufacturers evaluate new tools
Build the team and operating rhythm this vertical needs as it scales past its first customers, hiring for the same blend of operating depth and commercial polish you bring yourself
What you’ll need
Non-Negotiable Requirements
10+ years of combined experience across manufacturing operations and consulting, including at least 3–4 years at the Engagement Manager / Associate Partner level (or equivalent) in a top consultancy
Manufacturing operator experience, in a role like project/program management, engineering, or operations, including managing a portfolio of continuous-improvement projects — this is what lets you spot the use cases where Miro can actually win
Manufacturing-consulting bilingualism: credible in a plant-floor conversation about a production line and a boardroom conversation about ROI and deal structuring, in the same day
Seniority to match the room — you've independently owned relationships with VPs and above, at the level of an Engagement Manager or Associate Partner in a top consultancy, so the earliest pipeline doesn't need someone more senior alongside you
Strongly Preferred
Hands-on enough to build it yourself — comfortable prototyping a solution directly in Miro, using tools like Miro Flows, and constructing the ROI case that makes it real for both a buyer and our own Product and Engineering teams
Enterprise sales execution — you've carried deals across the line yourself, from first conversation to signature, and know how to map a buying committee and build a champion
Presence in the rooms that shape how manufacturers buy — comfortable on stage at industry events and credible inside the analyst and consultancy ecosystem manufacturers already trust
Leadership Profile
Operates with the same confidence in ambiguity as in a defined playbook — this role starts with more questions than answers
Builds trust quickly with senior stakeholders, on both the customer side and internally with Product and Engineering
Biased to action: prototypes and tests ideas rather than waiting for a fully-formed plan
What's in it for you
We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.
#LI-AR5
","descriptionPlain":"About the Team\n\nThe Professional Services organization at Miro is home to Miro's industry leads, responsible for building specialized, high-value businesses inside specific verticals. As GTM Lead of Manufacturing, you'll report directly with the Head of Professional Services while working cross-functionally with Product, Engineering, Marketing, and Go-to-Market teams across the company to build one of Miro's newest vertical businesses from the ground up.\n\n \n\nAbout the Role\n\nMiro for Manufacturing, one of the first vertical businesses built on top of Miro's platform.\n\nHundreds of manufacturers already run on Miro today, including some of the greatest brands in the world. Your job is to build the specialized solutions and advanced workflows that solve their biggest challenges, turning that footprint into a defined, purpose-built manufacturing business - then proving the model works, deal by deal.\n\nWhat you’ll do\n\n - Own the zero-to-one for Miro's dedicated manufacturing solutions: build the specialized workflows and applications that turn our existing manufacturing footprint into a defined business, then own the continued scaling as it grows\n\n - Identify the use cases where Miro can win in manufacturing, and translate them into a product and sales story manufacturers immediately recognize as their own problem\n\n - Identify target accounts, map the champion and buying committee, and personally carry the earliest deals across the line. Partner with our GTM organisation to align them towards the industry.\n\n - Partner directly with Product and Engineering to turn what you know about how manufacturing organizations actually operate: The stakeholders, the buying process and the day-to-day realities into roadmap decisions\n\n - Represent Miro for Manufacturing externally: on stage at industry events, in front of VP of Operations buyers, and inside the analyst and consultancy ecosystem that shapes how manufacturers evaluate new tools\n\n - Build the team and operating rhythm this vertical needs as it scales past its first customers, hiring for the same blend of operating depth and commercial polish you bring yourself\n\nWhat you’ll need\n\nNon-Negotiable Requirements\n\n - 10+ years of combined experience across manufacturing operations and consulting, including at least 3–4 years at the Engagement Manager / Associate Partner level (or equivalent) in a top consultancy\n\n - Manufacturing operator experience, in a role like project/program management, engineering, or operations, including managing a portfolio of continuous-improvement projects — this is what lets you spot the use cases where Miro can actually win\n\n - Manufacturing-consulting bilingualism: credible in a plant-floor conversation about a production line and a boardroom conversation about ROI and deal structuring, in the same day\n\n - Seniority to match the room — you've independently owned relationships with VPs and above, at the level of an Engagement Manager or Associate Partner in a top consultancy, so the earliest pipeline doesn't need someone more senior alongside you\n\nStrongly Preferred\n\n - Hands-on enough to build it yourself — comfortable prototyping a solution directly in Miro, using tools like Miro Flows, and constructing the ROI case that makes it real for both a buyer and our own Product and Engineering teams\n\n - Enterprise sales execution — you've carried deals across the line yourself, from first conversation to signature, and know how to map a buying committee and build a champion\n\n - Presence in the rooms that shape how manufacturers buy — comfortable on stage at industry events and credible inside the analyst and consultancy ecosystem manufacturers already trust\n\nLeadership Profile\n\n - Operates with the same confidence in ambiguity as in a defined playbook — this role starts with more questions than answers\n\n - Builds trust quickly with senior stakeholders, on both the customer side and internally with Product and Engineering\n\n - Biased to action: prototypes and tests ideas rather than waiting for a fully-formed plan\n\nWhat's in it for you\n\nWe want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board. https://miro.com/app/board/uXjVG8Fi8Yc=/?moveToWidget=3458764661021134968&cot=10\n\n#LI-AR5","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"444f2997-715e-4a80-ba4d-9cb58eadfc69","title":"GTM GM, Fashion","department":"Sales","team":"Professional Services","employmentType":"FullTime","location":"Austin","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-04T09:31:47.159+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":null,"jobUrl":"https://jobs.ashbyhq.com/miro/444f2997-715e-4a80-ba4d-9cb58eadfc69","applyUrl":"https://jobs.ashbyhq.com/miro/444f2997-715e-4a80-ba4d-9cb58eadfc69/application","descriptionHtml":"About the Team
The Professional Services organization at Miro is home to Miro's industry leads, responsible for building specialized, high-value businesses inside specific verticals. As GTM Lead of Fashion, you'll report directly with the Head of Professional Services while working cross-functionally with Product, Engineering, Marketing, and Go-to-Market teams across the company to build one of Miro's newest vertical businesses from the ground up.
About the Role
As GTM GM of Fashion, you will own the strategy, go-to-market, and commercial success of Miro for Fashion, one of Miro's newest vertical businesses, built to bring Miro's platform to how fashion and apparel brands actually work.
Some of the greatest fashion brands in the world already run on Miro today. Your job is to build the specialized solutions and workflows that solve their biggest challenges, turning that footprint into a defined, purpose-built fashion business. Then proving the model works, deal by deal.
What you’ll do
Own the zero-to-one for Miro's dedicated fashion solutions: build the specialized workflows that show fashion and apparel brands how Miro fits into their business — from seasonal planning to day-to-day execution — then own the continued scaling as it grows
Identify the use cases where Miro can win across fashion — spanning design, planning, production, merchandising, marketing, and retail execution — and translate them into a product and sales story fashion teams immediately recognize as their own problem
Identify target accounts, map the champion and buying committee, and personally carry the earliest deals across the line. Partner with our GTM organization to align them toward the industry
Partner directly with Product and Engineering to turn what you know about how fashion organizations actually operate — the stakeholders, the workflows, the day-to-day realities — into roadmap decisions
Represent Miro for Fashion externally: on stage at industry events, in front of design, merchandising, and retail leaders, and inside the ecosystem of tools and partners that shape how fashion brands work
Build the team and operating rhythm this vertical needs as it scales past its first customers, hiring for the same blend of industry depth and commercial instinct you bring yourself
What you’ll need
Non-Negotiable Requirements
Grown up in fashion — you've spent your career inside apparel, footwear, or fashion retail brands, and understand the industry's calendar, players, and pressures from the inside
Lived through a full season — you've seen a season go from planning and design through production, buying, and execution, and know where it actually breaks
Applied technology to the problem — you've used or helped bring in digital tools (PLM, 3D design, merchandising, supply chain, or similar) to solve a real seasonal-planning or execution problem, not just watched from the sidelines
Comfortable selling — you've sold something, product, services, or a point of view, and know how to run and close a commercial conversation
Strongly Preferred
Enterprise sales execution — you've carried deals across the line yourself, from first conversation to signature, and know how to map a buying committee and build a champion
Presence in the rooms that shape how fashion brands buy — comfortable on stage at industry events and credible inside the ecosystem of tools and partners fashion brands already trust
Leadership Profile
Comfortable without a playbook — this role starts with more questions than answers, and you build the answers as you go
Builds trust quickly with senior stakeholders, on both the customer side and internally with Product and Engineering
Biased to action: prototypes and tests ideas rather than waiting for a fully-formed plan.
What's in it for you
We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.
#LI-AR5
","descriptionPlain":"About the Team\n\nThe Professional Services organization at Miro is home to Miro's industry leads, responsible for building specialized, high-value businesses inside specific verticals. As GTM Lead of Fashion, you'll report directly with the Head of Professional Services while working cross-functionally with Product, Engineering, Marketing, and Go-to-Market teams across the company to build one of Miro's newest vertical businesses from the ground up.\n\n \n\nAbout the Role\n\nAs GTM GM of Fashion, you will own the strategy, go-to-market, and commercial success of Miro for Fashion, one of Miro's newest vertical businesses, built to bring Miro's platform to how fashion and apparel brands actually work.\n\n\n\nSome of the greatest fashion brands in the world already run on Miro today. Your job is to build the specialized solutions and workflows that solve their biggest challenges, turning that footprint into a defined, purpose-built fashion business. Then proving the model works, deal by deal.\n\nWhat you’ll do\n\n - Own the zero-to-one for Miro's dedicated fashion solutions: build the specialized workflows that show fashion and apparel brands how Miro fits into their business — from seasonal planning to day-to-day execution — then own the continued scaling as it grows\n\n - Identify the use cases where Miro can win across fashion — spanning design, planning, production, merchandising, marketing, and retail execution — and translate them into a product and sales story fashion teams immediately recognize as their own problem\n\n - Identify target accounts, map the champion and buying committee, and personally carry the earliest deals across the line. Partner with our GTM organization to align them toward the industry\n\n - Partner directly with Product and Engineering to turn what you know about how fashion organizations actually operate — the stakeholders, the workflows, the day-to-day realities — into roadmap decisions\n\n - Represent Miro for Fashion externally: on stage at industry events, in front of design, merchandising, and retail leaders, and inside the ecosystem of tools and partners that shape how fashion brands work\n\n - Build the team and operating rhythm this vertical needs as it scales past its first customers, hiring for the same blend of industry depth and commercial instinct you bring yourself\n\nWhat you’ll need\n\nNon-Negotiable Requirements\n\n - Grown up in fashion — you've spent your career inside apparel, footwear, or fashion retail brands, and understand the industry's calendar, players, and pressures from the inside\n\n - Lived through a full season — you've seen a season go from planning and design through production, buying, and execution, and know where it actually breaks\n\n - Applied technology to the problem — you've used or helped bring in digital tools (PLM, 3D design, merchandising, supply chain, or similar) to solve a real seasonal-planning or execution problem, not just watched from the sidelines\n\n - Comfortable selling — you've sold something, product, services, or a point of view, and know how to run and close a commercial conversation\n\nStrongly Preferred\n\n - Enterprise sales execution — you've carried deals across the line yourself, from first conversation to signature, and know how to map a buying committee and build a champion\n\n - Presence in the rooms that shape how fashion brands buy — comfortable on stage at industry events and credible inside the ecosystem of tools and partners fashion brands already trust\n\nLeadership Profile\n\n - Comfortable without a playbook — this role starts with more questions than answers, and you build the answers as you go\n\n - Builds trust quickly with senior stakeholders, on both the customer side and internally with Product and Engineering\n\n - Biased to action: prototypes and tests ideas rather than waiting for a fully-formed plan.\n\nWhat's in it for you\n\nWe want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board. https://miro.com/app/board/uXjVG8Fi8Yc=/?moveToWidget=3458764661021134968&cot=10\n\n#LI-AR5","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"e5892dc9-9fa4-45ca-b4a2-561614c3293e","title":"Commercial Account Executive (CEE)","department":"Sales","team":"Core Sales","employmentType":"FullTime","location":"Amsterdam","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-11T13:57:50.926+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":null,"jobUrl":"https://jobs.ashbyhq.com/miro/e5892dc9-9fa4-45ca-b4a2-561614c3293e","applyUrl":"https://jobs.ashbyhq.com/miro/e5892dc9-9fa4-45ca-b4a2-561614c3293e/application","descriptionHtml":"About the Team
The Commercial team is pivotal to Miro’s go-to-market strategy, focusing on landing new logos and driving growth by expanding our existing customers. As a Commercial Account Executive on this team, you will join a dynamic, high-performing group that thrives on innovation and collaboration while championing Miro’s mission to empower teams to create the next big thing. Our team balances ambitious goals with a supportive and fun culture, where success is celebrated and personal growth is encouraged.
About the Role
As a Commercial Account Executive, you will play a critical role in expanding Miro’s footprint by landing net new customers and driving expansion within the 500-3,000 employee segment. This role is designed for sales professionals who excel in a fast-paced, high-volume sales environment and have a passion for helping smaller, dynamic companies unlock their potential with Miro. You will be responsible for managing the full sales cycle. While you will receive assistance from cross-functional partners, you will also take ownership of developing and advancing your pipeline.
What you’ll do
Prospect and Engage: Leverage outbound strategies and tools like Salesforce, Outreach, and Gong to identify and connect with high-potential prospects in your territory
Pipeline Management: Build and maintain a high-volume pipeline of opportunities, ensuring consistent deal flow and efficient sales cycles
Value Selling: Understand customer needs and challenges, demonstrating how Miro’s platform addresses their specific use cases and delivers measurable business value
Customer Relationships: Develop trust and credibility with key stakeholders, including senior decision-makers, within prospective organizations
Sales Excellence: Drive deals to close efficiently by managing high-velocity sales cycles while maintaining exceptional attention to detail and customer engagement
Collaboration: Work closely with Marketing, Customer success, and Sales Engineering to ensure alignment and optimize customer expansion efforts
Market Intelligence: Stay informed about industry trends, competitive offerings, and advancements in SaaS to position Miro as the solution of choice
What you’ll need
Experience: 2+ years in a SaaS or technology sales environment, with experience in either a full-cycle closing role or a sales development background
Skills: Strong prospecting abilities, effective communication skills, and proficiency in value-based selling techniques
Tools: Familiarity with CRM platforms like Salesforce and sales engagement tools such as Outreach and Gong
Mindset: A results-driven, entrepreneurial mindset with the ability to thrive in a dynamic, fast-moving environment
Adaptability: Experience managing shorter sales cycles and high transaction volumes, with the ability to balance multiple priorities
Collaboration: A team player who enjoys working cross-functionally to drive success
Language: Polish speaker preferred
CEE Market experience highly desirable
What's in it for you
We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.
","descriptionPlain":"About the Team\n\nThe Commercial team is pivotal to Miro’s go-to-market strategy, focusing on landing new logos and driving growth by expanding our existing customers. As a Commercial Account Executive on this team, you will join a dynamic, high-performing group that thrives on innovation and collaboration while championing Miro’s mission to empower teams to create the next big thing. Our team balances ambitious goals with a supportive and fun culture, where success is celebrated and personal growth is encouraged.\n\n \n\nAbout the Role\n\nAs a Commercial Account Executive, you will play a critical role in expanding Miro’s footprint by landing net new customers and driving expansion within the 500-3,000 employee segment. This role is designed for sales professionals who excel in a fast-paced, high-volume sales environment and have a passion for helping smaller, dynamic companies unlock their potential with Miro. You will be responsible for managing the full sales cycle. While you will receive assistance from cross-functional partners, you will also take ownership of developing and advancing your pipeline.\n\nWhat you’ll do\n\n - Prospect and Engage: Leverage outbound strategies and tools like Salesforce, Outreach, and Gong to identify and connect with high-potential prospects in your territory\n\n - Pipeline Management: Build and maintain a high-volume pipeline of opportunities, ensuring consistent deal flow and efficient sales cycles\n\n - Value Selling: Understand customer needs and challenges, demonstrating how Miro’s platform addresses their specific use cases and delivers measurable business value\n\n - Customer Relationships: Develop trust and credibility with key stakeholders, including senior decision-makers, within prospective organizations\n\n - Sales Excellence: Drive deals to close efficiently by managing high-velocity sales cycles while maintaining exceptional attention to detail and customer engagement\n\n - Collaboration: Work closely with Marketing, Customer success, and Sales Engineering to ensure alignment and optimize customer expansion efforts\n\n - Market Intelligence: Stay informed about industry trends, competitive offerings, and advancements in SaaS to position Miro as the solution of choice\n\nWhat you’ll need\n\n - Experience: 2+ years in a SaaS or technology sales environment, with experience in either a full-cycle closing role or a sales development background\n\n - Skills: Strong prospecting abilities, effective communication skills, and proficiency in value-based selling techniques\n\n - Tools: Familiarity with CRM platforms like Salesforce and sales engagement tools such as Outreach and Gong\n\n - Mindset: A results-driven, entrepreneurial mindset with the ability to thrive in a dynamic, fast-moving environment\n\n - Adaptability: Experience managing shorter sales cycles and high transaction volumes, with the ability to balance multiple priorities\n\n - Collaboration: A team player who enjoys working cross-functionally to drive success\n\n - Language: Polish speaker preferred\n\n - CEE Market experience highly desirable\n\nWhat's in it for you\n\nWe want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board. https://miro.com/app/board/uXjVG8Fi8Yc=/?moveToWidget=3458764661021134968&cot=10","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"d84df504-a5c0-4301-b489-a53eb575422a","title":"Expression of Interest: SMB & Commercial Account Executive","department":"Sales","team":"Core Sales","employmentType":"FullTime","location":"Austin","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-18T15:35:46.635+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":null,"jobUrl":"https://jobs.ashbyhq.com/miro/d84df504-a5c0-4301-b489-a53eb575422a","applyUrl":"https://jobs.ashbyhq.com/miro/d84df504-a5c0-4301-b489-a53eb575422a/application","descriptionHtml":"We're always excited to connect with strong talent for this team. While this Expression of Interest pipeline is focused on future opportunities, some related openings may also be live today.
If you're looking to make a move immediately, we encourage you to check our careers page for currently open roles that match your background.
By applying here, you're joining our talent community for this specific team. Here is exactly how we handle these applications:
We look at every profile: Our recruiting team reviews these regularly. If your background aligns with the skills we know we'll need next, we'll flag your profile.
We start with a casual chat: If there's a potential future match, a recruiter will reach out for an introductory conversation. No intense interview loops—just a chance to connect on your career goals and what we're building.
We respect your time: We won't kick off a formal, multi-stage interview process until a role is officially open and approved.
We keep you in mind: Even if we don't reach out right away, we keep this talent pool active and turn to it first when a new headcount opens up.
About the Team
Our SMB and Commercial teams sit at the core of Miro's new business engine. SMB AEs work with small and scaling businesses — companies between 1 and 500 employees — in a fast-paced, high-volume environment where momentum matters. Commercial AEs work with mid-market companies from 500 to 3,000 employees — large enough to demand a real evaluation process, agile enough that the right champion can move a deal in weeks.
Together, these teams represent the full spectrum from high-velocity transactional selling to increasingly rigorous, multi-stakeholder deals. If you're a strong SMB closer looking to level up, or a mid-market seller who thrives on volume and strategy in equal measure, this is where you belong.
About the Role
Both roles own the full sales cycle — from first conversation to closed deal — across a mix of inbound leads, outbound prospecting, and existing account expansion. The core motion is the same: generate pipeline, run disciplined discovery, connect Miro's platform to business outcomes, and close. The segment and deal complexity differ, but the fundamentals are shared.
SMB AEs manage a high-volume book of 1–500 EE prospects with fast cycles and direct decision-makers. Commercial AEs balance a similar volume with deeper, multi-stakeholder deals requiring formal business cases and director-to-C-suite engagement.
What you’ll do
Own the full sales cycle
Prospecting and discovery through to demo, negotiation, and close across your territory — high-volume for SMB, a blend of volume and depth for Commercial.
Drive net-new logo acquisition
Develop and execute a territory strategy to land new accounts in your segment, owning every stage from outbound prospecting to signed contract.
Generate and maintain pipeline
Strike the right balance between managing inbound leads and generating outbound pipeline. Keep a healthy, well-forecasted pipeline at all times.
Run value-first discovery
Apply MEDDPICC and Command of the Message to uncover genuine pain, connect Miro's platform to business outcomes, and build a clear case for change.
Execute a hybrid motion
Pursue net-new logos while identifying expansion signals within existing accounts. Understand when to go wide and when to go deep.
Engage decision-makers at the right level
SMB: Work directly with founders, ops leads, and team managers to identify pain and close quickly.
Commercial: Adapt your style from LOB champion to VP/C-suite in the same deal cycle. Build relationships with economic buyers and communicate Miro's value in terms of business outcomes.
Forecast with accuracy
Maintain CRM hygiene in Salesforce, manage your pipeline with discipline, and commit to numbers you can stand behind.
Collaborate across your POD
Work in lockstep with Renewals, Customer Success, Marketing, and — for Commercial — Solution Engineering and Value Advisory, to ensure a joined-up customer experience at every stage.
What you’ll need
For both SMB and Commercial AE:
Working knowledge of MEDDPICC and Command of the Message, applied consistently with a drive to sharpen both.
A high-velocity mindset — comfortable running many deals simultaneously with the discipline to prioritise and focus.
Strong prioritisation and adaptability — able to balance inbound demand, outbound prospecting, and expansion opportunities effectively.
Resilience and coachability — you treat lost deals as learning and apply feedback fast.
Proficiency with Salesforce for pipeline management, plus Outreach (or similar) and Gong.
AI fluency and curiosity — comfortable leveraging AI tools to improve prospect research, outreach preparation, account planning, and productivity.
For SMB AE:
1–4 years in a SaaS or B2B tech sales environment, including at least some full-cycle closing experience or a strong SDR background.
For Commercial AE:
2–5 years of full-cycle B2B SaaS closing experience, with 1–2 years focused on mid-market (500–3,000 EE).
Confident MEDDPICC practitioner — applied habitually, not just when deals get complicated.
Proven ability to manage high deal volume while going deeper on strategic opportunities simultaneously, ideally in a multi-product sales environment.
Strong executive communication — adapts style from LOB champion to VP/C-suite in the same deal cycle.
What's in it for you
We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.
","descriptionPlain":"We're always excited to connect with strong talent for this team. While this Expression of Interest pipeline is focused on future opportunities, some related openings may also be live today.\n\nIf you're looking to make a move immediately, we encourage you to check our careers page for currently open roles that match your background.\n\nBy applying here, you're joining our talent community for this specific team. Here is exactly how we handle these applications:\n\n - We look at every profile: Our recruiting team reviews these regularly. If your background aligns with the skills we know we'll need next, we'll flag your profile.\n\n - We start with a casual chat: If there's a potential future match, a recruiter will reach out for an introductory conversation. No intense interview loops—just a chance to connect on your career goals and what we're building.\n\n - We respect your time: We won't kick off a formal, multi-stage interview process until a role is officially open and approved.\n\n - We keep you in mind: Even if we don't reach out right away, we keep this talent pool active and turn to it first when a new headcount opens up.\n\nAbout the Team\n\n\n\n\n\nOur SMB and Commercial teams sit at the core of Miro's new business engine. SMB AEs work with small and scaling businesses — companies between 1 and 500 employees — in a fast-paced, high-volume environment where momentum matters. Commercial AEs work with mid-market companies from 500 to 3,000 employees — large enough to demand a real evaluation process, agile enough that the right champion can move a deal in weeks.\n\nTogether, these teams represent the full spectrum from high-velocity transactional selling to increasingly rigorous, multi-stakeholder deals. If you're a strong SMB closer looking to level up, or a mid-market seller who thrives on volume and strategy in equal measure, this is where you belong.\n\nAbout the Role\n\n\n\nBoth roles own the full sales cycle — from first conversation to closed deal — across a mix of inbound leads, outbound prospecting, and existing account expansion. The core motion is the same: generate pipeline, run disciplined discovery, connect Miro's platform to business outcomes, and close. The segment and deal complexity differ, but the fundamentals are shared.\n\nSMB AEs manage a high-volume book of 1–500 EE prospects with fast cycles and direct decision-makers. Commercial AEs balance a similar volume with deeper, multi-stakeholder deals requiring formal business cases and director-to-C-suite engagement.\n\nWhat you’ll do\n\n\n\n\n\n - Own the full sales cycle\n \n - Prospecting and discovery through to demo, negotiation, and close across your territory — high-volume for SMB, a blend of volume and depth for Commercial.\n\n - Drive net-new logo acquisition\n \n - Develop and execute a territory strategy to land new accounts in your segment, owning every stage from outbound prospecting to signed contract.\n\n - Generate and maintain pipeline\n \n - Strike the right balance between managing inbound leads and generating outbound pipeline. Keep a healthy, well-forecasted pipeline at all times.\n\n - Run value-first discovery\n \n - Apply MEDDPICC and Command of the Message to uncover genuine pain, connect Miro's platform to business outcomes, and build a clear case for change.\n\n - Execute a hybrid motion\n \n - Pursue net-new logos while identifying expansion signals within existing accounts. Understand when to go wide and when to go deep.\n\n - Engage decision-makers at the right level\n \n - SMB: Work directly with founders, ops leads, and team managers to identify pain and close quickly.\n \n - Commercial: Adapt your style from LOB champion to VP/C-suite in the same deal cycle. Build relationships with economic buyers and communicate Miro's value in terms of business outcomes.\n\n - Forecast with accuracy\n \n - Maintain CRM hygiene in Salesforce, manage your pipeline with discipline, and commit to numbers you can stand behind.\n\n - Collaborate across your POD\n \n - Work in lockstep with Renewals, Customer Success, Marketing, and — for Commercial — Solution Engineering and Value Advisory, to ensure a joined-up customer experience at every stage.\n\nWhat you’ll need\n\n\n\n\n\n - For both SMB and Commercial AE:\n \n - Working knowledge of MEDDPICC and Command of the Message, applied consistently with a drive to sharpen both.\n \n - A high-velocity mindset — comfortable running many deals simultaneously with the discipline to prioritise and focus.\n \n - Strong prioritisation and adaptability — able to balance inbound demand, outbound prospecting, and expansion opportunities effectively.\n \n - Resilience and coachability — you treat lost deals as learning and apply feedback fast.\n \n - Proficiency with Salesforce for pipeline management, plus Outreach (or similar) and Gong.\n \n - AI fluency and curiosity — comfortable leveraging AI tools to improve prospect research, outreach preparation, account planning, and productivity.\n\n - For SMB AE:\n \n - 1–4 years in a SaaS or B2B tech sales environment, including at least some full-cycle closing experience or a strong SDR background.\n\n - For Commercial AE:\n \n - 2–5 years of full-cycle B2B SaaS closing experience, with 1–2 years focused on mid-market (500–3,000 EE).\n \n - Confident MEDDPICC practitioner — applied habitually, not just when deals get complicated.\n \n - Proven ability to manage high deal volume while going deeper on strategic opportunities simultaneously, ideally in a multi-product sales environment.\n \n - Strong executive communication — adapts style from LOB champion to VP/C-suite in the same deal cycle.\n\nWhat's in it for you\n\nWe want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board. https://miro.com/app/board/uXjVG8Fi8Yc=/?moveToWidget=3458764661021134968&cot=10","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"efe554c0-d8da-40a1-aff2-89dd28520948","title":"Expression of Interest: SMB & Commercial Account Executive","department":"Sales","team":"Core Sales","employmentType":"FullTime","location":"Austin","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-18T15:35:45.929+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":null,"jobUrl":"https://jobs.ashbyhq.com/miro/efe554c0-d8da-40a1-aff2-89dd28520948","applyUrl":"https://jobs.ashbyhq.com/miro/efe554c0-d8da-40a1-aff2-89dd28520948/application","descriptionHtml":"We're always excited to connect with strong talent for this team. While this Expression of Interest pipeline is focused on future opportunities, some related openings may also be live today.
If you're looking to make a move immediately, we encourage you to check our careers page for currently open roles that match your background.
By applying here, you're joining our talent community for this specific team. Here is exactly how we handle these applications:
We look at every profile: Our recruiting team reviews these regularly. If your background aligns with the skills we know we'll need next, we'll flag your profile.
We start with a casual chat: If there's a potential future match, a recruiter will reach out for an introductory conversation. No intense interview loops—just a chance to connect on your career goals and what we're building.
We respect your time: We won't kick off a formal, multi-stage interview process until a role is officially open and approved.
We keep you in mind: Even if we don't reach out right away, we keep this talent pool active and turn to it first when a new headcount opens up.
About the Team
Our SMB and Commercial teams sit at the core of Miro's new business engine. SMB AEs work with small and scaling businesses — companies between 1 and 500 employees — in a fast-paced, high-volume environment where momentum matters. Commercial AEs work with mid-market companies from 500 to 3,000 employees — large enough to demand a real evaluation process, agile enough that the right champion can move a deal in weeks.
Together, these teams represent the full spectrum from high-velocity transactional selling to increasingly rigorous, multi-stakeholder deals. If you're a strong SMB closer looking to level up, or a mid-market seller who thrives on volume and strategy in equal measure, this is where you belong.
About the Role
Both roles own the full sales cycle — from first conversation to closed deal — across a mix of inbound leads, outbound prospecting, and existing account expansion. The core motion is the same: generate pipeline, run disciplined discovery, connect Miro's platform to business outcomes, and close. The segment and deal complexity differ, but the fundamentals are shared.
SMB AEs manage a high-volume book of 1–500 EE prospects with fast cycles and direct decision-makers. Commercial AEs balance a similar volume with deeper, multi-stakeholder deals requiring formal business cases and director-to-C-suite engagement.
What you’ll do
Own the full sales cycle
Prospecting and discovery through to demo, negotiation, and close across your territory — high-volume for SMB, a blend of volume and depth for Commercial.
Drive net-new logo acquisition
Develop and execute a territory strategy to land new accounts in your segment, owning every stage from outbound prospecting to signed contract.
Generate and maintain pipeline
Strike the right balance between managing inbound leads and generating outbound pipeline. Keep a healthy, well-forecasted pipeline at all times.
Run value-first discovery
Apply MEDDPICC and Command of the Message to uncover genuine pain, connect Miro's platform to business outcomes, and build a clear case for change.
Execute a hybrid motion
Pursue net-new logos while identifying expansion signals within existing accounts. Understand when to go wide and when to go deep.
Engage decision-makers at the right level
SMB: Work directly with founders, ops leads, and team managers to identify pain and close quickly.
Commercial: Adapt your style from LOB champion to VP/C-suite in the same deal cycle. Build relationships with economic buyers and communicate Miro's value in terms of business outcomes.
Forecast with accuracy
Maintain CRM hygiene in Salesforce, manage your pipeline with discipline, and commit to numbers you can stand behind.
Collaborate across your POD
Work in lockstep with Renewals, Customer Success, Marketing, and — for Commercial — Solution Engineering and Value Advisory, to ensure a joined-up customer experience at every stage.
What you’ll need
For both SMB and Commercial AE:
Working knowledge of MEDDPICC and Command of the Message, applied consistently with a drive to sharpen both.
A high-velocity mindset — comfortable running many deals simultaneously with the discipline to prioritise and focus.
Strong prioritisation and adaptability — able to balance inbound demand, outbound prospecting, and expansion opportunities effectively.
Resilience and coachability — you treat lost deals as learning and apply feedback fast.
Proficiency with Salesforce for pipeline management, plus Outreach (or similar) and Gong.
AI fluency and curiosity — comfortable leveraging AI tools to improve prospect research, outreach preparation, account planning, and productivity.
For SMB AE:
1–4 years in a SaaS or B2B tech sales environment, including at least some full-cycle closing experience or a strong SDR background.
For Commercial AE:
2–5 years of full-cycle B2B SaaS closing experience, with 1–2 years focused on mid-market (500–3,000 EE).
Confident MEDDPICC practitioner — applied habitually, not just when deals get complicated.
Proven ability to manage high deal volume while going deeper on strategic opportunities simultaneously, ideally in a multi-product sales environment.
Strong executive communication — adapts style from LOB champion to VP/C-suite in the same deal cycle.
What's in it for you
We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.
","descriptionPlain":"We're always excited to connect with strong talent for this team. While this Expression of Interest pipeline is focused on future opportunities, some related openings may also be live today.\n\nIf you're looking to make a move immediately, we encourage you to check our careers page for currently open roles that match your background.\n\nBy applying here, you're joining our talent community for this specific team. Here is exactly how we handle these applications:\n\n - We look at every profile: Our recruiting team reviews these regularly. If your background aligns with the skills we know we'll need next, we'll flag your profile.\n\n - We start with a casual chat: If there's a potential future match, a recruiter will reach out for an introductory conversation. No intense interview loops—just a chance to connect on your career goals and what we're building.\n\n - We respect your time: We won't kick off a formal, multi-stage interview process until a role is officially open and approved.\n\n - We keep you in mind: Even if we don't reach out right away, we keep this talent pool active and turn to it first when a new headcount opens up.\n\nAbout the Team\n\n\n\n\n\nOur SMB and Commercial teams sit at the core of Miro's new business engine. SMB AEs work with small and scaling businesses — companies between 1 and 500 employees — in a fast-paced, high-volume environment where momentum matters. Commercial AEs work with mid-market companies from 500 to 3,000 employees — large enough to demand a real evaluation process, agile enough that the right champion can move a deal in weeks.\n\nTogether, these teams represent the full spectrum from high-velocity transactional selling to increasingly rigorous, multi-stakeholder deals. If you're a strong SMB closer looking to level up, or a mid-market seller who thrives on volume and strategy in equal measure, this is where you belong.\n\nAbout the Role\n\n\n\nBoth roles own the full sales cycle — from first conversation to closed deal — across a mix of inbound leads, outbound prospecting, and existing account expansion. The core motion is the same: generate pipeline, run disciplined discovery, connect Miro's platform to business outcomes, and close. The segment and deal complexity differ, but the fundamentals are shared.\n\nSMB AEs manage a high-volume book of 1–500 EE prospects with fast cycles and direct decision-makers. Commercial AEs balance a similar volume with deeper, multi-stakeholder deals requiring formal business cases and director-to-C-suite engagement.\n\nWhat you’ll do\n\n\n\n\n\n - Own the full sales cycle\n \n - Prospecting and discovery through to demo, negotiation, and close across your territory — high-volume for SMB, a blend of volume and depth for Commercial.\n\n - Drive net-new logo acquisition\n \n - Develop and execute a territory strategy to land new accounts in your segment, owning every stage from outbound prospecting to signed contract.\n\n - Generate and maintain pipeline\n \n - Strike the right balance between managing inbound leads and generating outbound pipeline. Keep a healthy, well-forecasted pipeline at all times.\n\n - Run value-first discovery\n \n - Apply MEDDPICC and Command of the Message to uncover genuine pain, connect Miro's platform to business outcomes, and build a clear case for change.\n\n - Execute a hybrid motion\n \n - Pursue net-new logos while identifying expansion signals within existing accounts. Understand when to go wide and when to go deep.\n\n - Engage decision-makers at the right level\n \n - SMB: Work directly with founders, ops leads, and team managers to identify pain and close quickly.\n \n - Commercial: Adapt your style from LOB champion to VP/C-suite in the same deal cycle. Build relationships with economic buyers and communicate Miro's value in terms of business outcomes.\n\n - Forecast with accuracy\n \n - Maintain CRM hygiene in Salesforce, manage your pipeline with discipline, and commit to numbers you can stand behind.\n\n - Collaborate across your POD\n \n - Work in lockstep with Renewals, Customer Success, Marketing, and — for Commercial — Solution Engineering and Value Advisory, to ensure a joined-up customer experience at every stage.\n\nWhat you’ll need\n\n\n\n\n\n - For both SMB and Commercial AE:\n \n - Working knowledge of MEDDPICC and Command of the Message, applied consistently with a drive to sharpen both.\n \n - A high-velocity mindset — comfortable running many deals simultaneously with the discipline to prioritise and focus.\n \n - Strong prioritisation and adaptability — able to balance inbound demand, outbound prospecting, and expansion opportunities effectively.\n \n - Resilience and coachability — you treat lost deals as learning and apply feedback fast.\n \n - Proficiency with Salesforce for pipeline management, plus Outreach (or similar) and Gong.\n \n - AI fluency and curiosity — comfortable leveraging AI tools to improve prospect research, outreach preparation, account planning, and productivity.\n\n - For SMB AE:\n \n - 1–4 years in a SaaS or B2B tech sales environment, including at least some full-cycle closing experience or a strong SDR background.\n\n - For Commercial AE:\n \n - 2–5 years of full-cycle B2B SaaS closing experience, with 1–2 years focused on mid-market (500–3,000 EE).\n \n - Confident MEDDPICC practitioner — applied habitually, not just when deals get complicated.\n \n - Proven ability to manage high deal volume while going deeper on strategic opportunities simultaneously, ideally in a multi-product sales environment.\n \n - Strong executive communication — adapts style from LOB champion to VP/C-suite in the same deal cycle.\n\nWhat's in it for you\n\nWe want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board. https://miro.com/app/board/uXjVG8Fi8Yc=/?moveToWidget=3458764661021134968&cot=10","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"3d91eac3-d59e-4804-868d-07f6a2079021","title":"Solutions Architect","department":"Sales","team":"Professional Services","employmentType":"FullTime","location":"Tokyo","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-05-21T01:36:12.619+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":null,"jobUrl":"https://jobs.ashbyhq.com/miro/3d91eac3-d59e-4804-868d-07f6a2079021","applyUrl":"https://jobs.ashbyhq.com/miro/3d91eac3-d59e-4804-868d-07f6a2079021/application","descriptionHtml":"About the Team
The Innovation Architect sits within Miro's Professional Services organization, specifically inside the MOST (Miro Optimization Services & Training) program. MOST is Miro's subscription-based PS offering for enterprise customers. Each customer gets 240 hours per year to work with Miro experts on designing, implementing, and scaling how their teams collaborate. Innovation Architects work alongside Customer Success Managers, Technical Architects, and Engagement Managers to deliver structured, outcomes-driven engagements across some of Miro's most complex accounts.
About the Role
Enterprise customers have the hours. What they often don't have is someone who can translate where they want to go into a concrete, sequenced plan for getting there inside Miro. That's the gap this role fills.
The Innovation Architect is the strategic and architectural layer of a MOST engagement. They run discovery, diagnose how teams actually work today, design the governance and collaboration infrastructure to support where the customer is heading, and build the roadmap for how 240 hours get used across the year. They also own AI workflow advisory, helping customers move from ad hoc Miro usage to intelligent, repeatable collaboration systems.
This role is open because the program is growing and the complexity of enterprise accounts has outpaced what CSMs and Technical Architects can absorb on top of their core scope. The right candidate has a consulting background, is fluent in collaboration platforms, and is comfortable running live discovery with a skeptical CTO and a frustrated Product Lead at the same time. They own delivery quality from day one.
What you’ll do
Own the solution roadmap for a portfolio of MOST accounts: run structured discovery, map the customer's operating model, and design a sequenced 240-hour plan tied directly to their business outcomes
Architect end-to-end Miro implementations covering workspace governance, access models, naming conventions, and lifecycle management for organizations operating at scale
Lead AI workflow advisory as a core workstream: diagnose collaboration inefficiencies and build intelligent, automated solutions using Miro's AI capabilities and adjacent platform integrations
Facilitate executive and cross-functional working sessions including Agile planning, design thinking, strategy, and innovation workshops
Drive adoption through change management: stakeholder alignment, communication planning, phased rollouts, and hands-on coaching on Miro best practices
Track progress against defined outcomes across the full subscription lifecycle, surface risks early, and adjust the plan as priorities shift
Contribute reusable delivery assets (templates, frameworks, playbooks) that raise the consistency floor across PS and reduce time-to-value for future engagements
What you’ll need
6+ years in consulting, change management, Agile transformation, or professional services supporting enterprise organizations
Experience leading structured discovery with VP-level and above stakeholders and turning ambiguous findings into a clear, prioritized plan
Working knowledge of collaboration governance: workspace architecture, access models, naming conventions, and lifecycle management at enterprise scale
Fluency in Miro or a comparable collaboration platform (Figma, Lucid, Confluence, JIRA)
Hands-on experience designing AI-powered workflow optimization: automation, prompt-based workflows, or AI-assisted tooling in an enterprise environment
Able to simplify complex governance and architecture topics for non-technical audiences without losing the thread
Comfortable working across IT, Product, Design, Strategy, and PMO simultaneously, often with conflicting stakeholder priorities
Strong technical fluency: familiarity with APIs, integrations and enterprise IT ecosystems.
What's in it for you
We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.
#LI-AN1
","descriptionPlain":"About the Team\n\nThe Innovation Architect sits within Miro's Professional Services organization, specifically inside the MOST (Miro Optimization Services & Training) program. MOST is Miro's subscription-based PS offering for enterprise customers. Each customer gets 240 hours per year to work with Miro experts on designing, implementing, and scaling how their teams collaborate. Innovation Architects work alongside Customer Success Managers, Technical Architects, and Engagement Managers to deliver structured, outcomes-driven engagements across some of Miro's most complex accounts.\n\n \n\nAbout the Role\n\nEnterprise customers have the hours. What they often don't have is someone who can translate where they want to go into a concrete, sequenced plan for getting there inside Miro. That's the gap this role fills.\n\n\n\nThe Innovation Architect is the strategic and architectural layer of a MOST engagement. They run discovery, diagnose how teams actually work today, design the governance and collaboration infrastructure to support where the customer is heading, and build the roadmap for how 240 hours get used across the year. They also own AI workflow advisory, helping customers move from ad hoc Miro usage to intelligent, repeatable collaboration systems.\n\n\nThis role is open because the program is growing and the complexity of enterprise accounts has outpaced what CSMs and Technical Architects can absorb on top of their core scope. The right candidate has a consulting background, is fluent in collaboration platforms, and is comfortable running live discovery with a skeptical CTO and a frustrated Product Lead at the same time. They own delivery quality from day one.\n\nWhat you’ll do\n\n - Own the solution roadmap for a portfolio of MOST accounts: run structured discovery, map the customer's operating model, and design a sequenced 240-hour plan tied directly to their business outcomes\n\n - Architect end-to-end Miro implementations covering workspace governance, access models, naming conventions, and lifecycle management for organizations operating at scale\n\n - Lead AI workflow advisory as a core workstream: diagnose collaboration inefficiencies and build intelligent, automated solutions using Miro's AI capabilities and adjacent platform integrations\n\n - Facilitate executive and cross-functional working sessions including Agile planning, design thinking, strategy, and innovation workshops\n\n - Drive adoption through change management: stakeholder alignment, communication planning, phased rollouts, and hands-on coaching on Miro best practices\n\n - Track progress against defined outcomes across the full subscription lifecycle, surface risks early, and adjust the plan as priorities shift\n\n - Contribute reusable delivery assets (templates, frameworks, playbooks) that raise the consistency floor across PS and reduce time-to-value for future engagements\n\n \n\nWhat you’ll need\n\n - 6+ years in consulting, change management, Agile transformation, or professional services supporting enterprise organizations\n\n - Experience leading structured discovery with VP-level and above stakeholders and turning ambiguous findings into a clear, prioritized plan\n\n - Working knowledge of collaboration governance: workspace architecture, access models, naming conventions, and lifecycle management at enterprise scale\n\n - Fluency in Miro or a comparable collaboration platform (Figma, Lucid, Confluence, JIRA)\n\n - Hands-on experience designing AI-powered workflow optimization: automation, prompt-based workflows, or AI-assisted tooling in an enterprise environment\n\n - Able to simplify complex governance and architecture topics for non-technical audiences without losing the thread\n\n - Comfortable working across IT, Product, Design, Strategy, and PMO simultaneously, often with conflicting stakeholder priorities\n\n - Strong technical fluency: familiarity with APIs, integrations and enterprise IT ecosystems.\n\nWhat's in it for you\n\nWe want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board. https://miro.com/app/board/uXjVG8Fi8Yc=/?moveToWidget=3458764661021134968&cot=10\n\n#LI-AN1","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"ec0a41f9-4ce4-487c-a31d-ef6a6b6536e6","title":"Forward Deployed Consultant, Manufacturing","department":"Sales","team":"Core Sales","employmentType":"FullTime","location":"Austin","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-09-01T18:21:00.484+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":null,"jobUrl":"https://jobs.ashbyhq.com/miro/ec0a41f9-4ce4-487c-a31d-ef6a6b6536e6","applyUrl":"https://jobs.ashbyhq.com/miro/ec0a41f9-4ce4-487c-a31d-ef6a6b6536e6/application","descriptionHtml":"About the Team
The Professional Services organization at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors, implementation experts, and forward deployed consultants work side-by-side with customers to transform how they collaborate, build, and innovate—powered by agentic AI and Miro's world-class platform.
About the Role
As a Forward Deployed Consultant, Manufacturing, you will apply AI solutions to transform and automate the core operating processes of leading industrial enterprises. You will engage directly with C-level executives, help them identify high-impact opportunities, build and test enterprise-grade AI solutions on their own data and systems, and drive measurable business outcomes.
This role sits at the intersection of strategy, operations, and technology. You will be paired with an Account Executive against named accounts—hunting for problems worth solving, then proving they can be solved. Generalist FDCs lead client discussions across industries; as the Manufacturing Specialist, you are the dedicated depth they bring in when a pursuit turns on industrial expertise.
What you’ll do
Executive Agenda:
Partner with senior executives—COO, Chief Supply Chain Officer, Chief Digital Officer, VP Manufacturing, VP Quality—to define an AI transformation agenda Miro can attach to
Lead the initial CxO conversation that creates awareness of what AI makes possible for the business
Qualify opportunities before committing to a Validation Sprint: sponsor authority, commitment, and the account's potential to become a multi-year, seven-figure relationship
Validation Sprints:
Co-author the Sprint charter with the AE: the business problem, its value, our approach, exit criteria, and the partnership proposal that follows success
Run the Sprint end to end—immerse, prioritise, build, read out—developing and testing the solution on the customer's real data and systems
Take manufacturing processes apart and rebuild them on AI-first principles across five workflows: new product development and gate review, quality and continuous improvement, portfolio and program management, operations and launch readiness, and process development and transformation
Build using Miro's AI Workflows, Prototypes, and Goals, Roadmaps & Delivery capabilities, extended through Miro's API, WebSDK, and MCP integrations into ERP, PLM, MES, and quality systems
Value and Conversion:
Turn Sprint outcomes into a business value story, ROI model, and KPI baseline—grounded in metrics the customer already runs on: gate cycle time, requirement coverage at gate, defect recurrence, cost of poor quality, capacity utilisation, on-time launch rate, ramp-to-full-rate time
Support executive leadership in delivering the Value Story read-out to the sponsor
Co-own with the AE the conversion of Sprint outcomes into the partnership proposal and commercial approach
Define the scope of Professional Services involvement post-sale and hand over cleanly
Package what you learn and radiate it—internally to Sales, Marketing, and Product, and externally through thought leadership
What you’ll need
8+ years in top-tier consulting, forward deployed engineering, solution consulting, or enterprise transformation, weighted toward manufacturing and industrial environments
Deep understanding of manufacturing operating processes: NPI and stage-gate/APQP, engineering change management, quality systems (FMEA, 8D, PPAP), S&OP and production planning, lean and continuous improvement, maintenance and reliability
Fluency with the industrial enterprise stack—ERP (SAP or equivalent), PLM (Teamcenter, Windchill, 3DEXPERIENCE), MES, quality management systems—and where the data lives
Credibility with COO, Chief Supply Chain Officer, VP Operations, VP Quality, and Plant General Manager stakeholders
Exceptional GenAI skills: Miro, Cursor, Claude Code and Cowork, ChatGPT, Google and Microsoft suites, MCP integrations, prompt and context engineering. You can build working solutions yourself and orchestrate an AI Engineer when the build demands it
Ability to build a before/after value story with financial and ROI analysis that survives finance scrutiny
A business-problem-first rather than product-first mindset, and the curiosity to take any process apart
Comfort in both the boardroom and the plant
Self-starter who operates independently and under ambiguity
Willing to travel to customer sites up to 40%
What's in it for you
We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.
#LI-LW1
","descriptionPlain":"About the Team\n\nThe Professional Services organization at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors, implementation experts, and forward deployed consultants work side-by-side with customers to transform how they collaborate, build, and innovate—powered by agentic AI and Miro's world-class platform.\n\n \n\nAbout the Role\n\nAs a Forward Deployed Consultant, Manufacturing, you will apply AI solutions to transform and automate the core operating processes of leading industrial enterprises. You will engage directly with C-level executives, help them identify high-impact opportunities, build and test enterprise-grade AI solutions on their own data and systems, and drive measurable business outcomes.\n\nThis role sits at the intersection of strategy, operations, and technology. You will be paired with an Account Executive against named accounts—hunting for problems worth solving, then proving they can be solved. Generalist FDCs lead client discussions across industries; as the Manufacturing Specialist, you are the dedicated depth they bring in when a pursuit turns on industrial expertise.\n\nWhat you’ll do\n\nExecutive Agenda:\n\n - Partner with senior executives—COO, Chief Supply Chain Officer, Chief Digital Officer, VP Manufacturing, VP Quality—to define an AI transformation agenda Miro can attach to\n\n - Lead the initial CxO conversation that creates awareness of what AI makes possible for the business\n\n - Qualify opportunities before committing to a Validation Sprint: sponsor authority, commitment, and the account's potential to become a multi-year, seven-figure relationship\n\nValidation Sprints:\n\n - Co-author the Sprint charter with the AE: the business problem, its value, our approach, exit criteria, and the partnership proposal that follows success\n\n - Run the Sprint end to end—immerse, prioritise, build, read out—developing and testing the solution on the customer's real data and systems\n\n - Take manufacturing processes apart and rebuild them on AI-first principles across five workflows: new product development and gate review, quality and continuous improvement, portfolio and program management, operations and launch readiness, and process development and transformation\n\n - Build using Miro's AI Workflows, Prototypes, and Goals, Roadmaps & Delivery capabilities, extended through Miro's API, WebSDK, and MCP integrations into ERP, PLM, MES, and quality systems\n\nValue and Conversion:\n\n - Turn Sprint outcomes into a business value story, ROI model, and KPI baseline—grounded in metrics the customer already runs on: gate cycle time, requirement coverage at gate, defect recurrence, cost of poor quality, capacity utilisation, on-time launch rate, ramp-to-full-rate time\n\n - Support executive leadership in delivering the Value Story read-out to the sponsor\n\n - Co-own with the AE the conversion of Sprint outcomes into the partnership proposal and commercial approach\n\n - Define the scope of Professional Services involvement post-sale and hand over cleanly\n\n - Package what you learn and radiate it—internally to Sales, Marketing, and Product, and externally through thought leadership\n\n \n\nWhat you’ll need\n\n - 8+ years in top-tier consulting, forward deployed engineering, solution consulting, or enterprise transformation, weighted toward manufacturing and industrial environments\n\n - Deep understanding of manufacturing operating processes: NPI and stage-gate/APQP, engineering change management, quality systems (FMEA, 8D, PPAP), S&OP and production planning, lean and continuous improvement, maintenance and reliability\n\n - Fluency with the industrial enterprise stack—ERP (SAP or equivalent), PLM (Teamcenter, Windchill, 3DEXPERIENCE), MES, quality management systems—and where the data lives\n\n - Credibility with COO, Chief Supply Chain Officer, VP Operations, VP Quality, and Plant General Manager stakeholders\n\n - Exceptional GenAI skills: Miro, Cursor, Claude Code and Cowork, ChatGPT, Google and Microsoft suites, MCP integrations, prompt and context engineering. You can build working solutions yourself and orchestrate an AI Engineer when the build demands it\n\n - Ability to build a before/after value story with financial and ROI analysis that survives finance scrutiny\n\n - A business-problem-first rather than product-first mindset, and the curiosity to take any process apart\n\n - Comfort in both the boardroom and the plant\n\n - Self-starter who operates independently and under ambiguity\n\n - Willing to travel to customer sites up to 40%\n\nWhat's in it for you\n\nWe want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board. https://miro.com/app/board/uXjVG8Fi8Yc=/?moveToWidget=3458764661021134968&cot=10\n\n#LI-LW1","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"2d70d6aa-ef78-4d5c-a3f3-5335a53ccbdf","title":"Senior Regional Marketing Manager","department":"Marketing","team":"Regional Marketing","employmentType":"FullTime","location":"Austin","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-09-29T15:04:58.104+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":null,"jobUrl":"https://jobs.ashbyhq.com/miro/2d70d6aa-ef78-4d5c-a3f3-5335a53ccbdf","applyUrl":"https://jobs.ashbyhq.com/miro/2d70d6aa-ef78-4d5c-a3f3-5335a53ccbdf/application","descriptionHtml":"About the Team
Miro’s Demand Marketing team is responsible for programs that further establish Miro as a globally recognized Enterprise market leader, measured by increased revenue of our High Touch business. We are a highly cross functional team that works with teams in growth, sales, and customer success to acquire and expand Enterprise customers, supplementing product-led growth with B2B marketing tactics.
About the Role
Miro is looking for an experienced and ambitious senior regional marketing manager to contribute to the strategy, execution and localized impact of our marketing efforts in North America. This is a critical role responsible for driving significant pipeline and revenue growth in a key market.
Reporting to the Head of Regional Marketing (AMER), you will collaborate closely with Sales, Customer Success, Product Marketing, and all marketing functions to deliver high-performing regional marketing programs.
This person needs to identify pipeline gaps, create a strategy to fill the gap via field marketing programs, partner with the GTM team and internal marketing teams to execute the strategy, and relentlessly track and hunt the pipeline and meetings that come as a result through to closed-won revenue.
What you’ll do
Contribute to the building and execution of Miro's regional marketing plan for AMER, translating GTM goals into a strategy that directly generates and accelerates pipeline
Lead the end to end development and execution of effective and scalable regional marketing activities including events, ABM, and other field programs that accelerate pipeline and drive revenue
Align, prioritise and plan closely with sales, marketing and other functional and cross-functional teams to ensure that targets are met
Apply a strong understanding of sales and business priorities, customer needs, and regional competitive landscape to planning and execution
Collaborate with digital marketing and demand generation teams to leverage digital tactics for field execution and event follow-up strategies
Work closely with regional partners and the partner marketing team to incorporate the partner ecosystem into regional plan and field events
Regularly report on regional performance metrics, campaign ROI, and pipeline contribution to GTM and marketing leaders.
Own and manage the marketing budget for owned programs, demonstrating a strong ROI for all expenditures.
What you’ll need
7+ years of experience in B2B SaaS marketing
A proven track record of designing and executing full-funnel marketing campaigns (online and offline) that result in measurable pipeline and revenue growth.
Deep understanding of the AMER B2B technology landscape, buyer personas, and customer journey.
Strong analytical skills and proficiency in using CRM (e.g., Salesforce) and marketing automation platforms (e.g., Marketo).
Exceptional collaboration and communication skills, with the ability to influence cross-functional teams (Sales, Product, Global Marketing).
Strong understanding of regional campaign management and measurement
Outstanding skills in project management and prioritization
Demonstrated ability to act decisively in ambiguous situations to move work forward effective
AI-first mindset with eagerness to integrate AI into daily workflows. You'll have some examples of how you're using AI to maximize business impact today, the curiosity and confidence to test different agents, automations, and tools, and a drive to share successful approaches with the team. You see AI as amplifying your expertise and commit to building fluency as a priority in your role
What's in it for you
We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.
#LI-SF1
","descriptionPlain":"About the Team\n\nMiro’s Demand Marketing team is responsible for programs that further establish Miro as a globally recognized Enterprise market leader, measured by increased revenue of our High Touch business. We are a highly cross functional team that works with teams in growth, sales, and customer success to acquire and expand Enterprise customers, supplementing product-led growth with B2B marketing tactics.\n\nAbout the Role\n\nMiro is looking for an experienced and ambitious senior regional marketing manager to contribute to the strategy, execution and localized impact of our marketing efforts in North America. This is a critical role responsible for driving significant pipeline and revenue growth in a key market.\n\n \n\nReporting to the Head of Regional Marketing (AMER), you will collaborate closely with Sales, Customer Success, Product Marketing, and all marketing functions to deliver high-performing regional marketing programs.\n\nThis person needs to identify pipeline gaps, create a strategy to fill the gap via field marketing programs, partner with the GTM team and internal marketing teams to execute the strategy, and relentlessly track and hunt the pipeline and meetings that come as a result through to closed-won revenue.\n\nWhat you’ll do\n\n - Contribute to the building and execution of Miro's regional marketing plan for AMER, translating GTM goals into a strategy that directly generates and accelerates pipeline\n\n - Lead the end to end development and execution of effective and scalable regional marketing activities including events, ABM, and other field programs that accelerate pipeline and drive revenue\n\n - Align, prioritise and plan closely with sales, marketing and other functional and cross-functional teams to ensure that targets are met\n\n - Apply a strong understanding of sales and business priorities, customer needs, and regional competitive landscape to planning and execution\n\n - Collaborate with digital marketing and demand generation teams to leverage digital tactics for field execution and event follow-up strategies\n\n - Work closely with regional partners and the partner marketing team to incorporate the partner ecosystem into regional plan and field events\n\n - Regularly report on regional performance metrics, campaign ROI, and pipeline contribution to GTM and marketing leaders.\n\n - Own and manage the marketing budget for owned programs, demonstrating a strong ROI for all expenditures.\n\nWhat you’ll need\n\n - 7+ years of experience in B2B SaaS marketing\n\n - A proven track record of designing and executing full-funnel marketing campaigns (online and offline) that result in measurable pipeline and revenue growth.\n\n - Deep understanding of the AMER B2B technology landscape, buyer personas, and customer journey.\n\n - Strong analytical skills and proficiency in using CRM (e.g., Salesforce) and marketing automation platforms (e.g., Marketo).\n\n - Exceptional collaboration and communication skills, with the ability to influence cross-functional teams (Sales, Product, Global Marketing).\n\n - Strong understanding of regional campaign management and measurement\n\n - Outstanding skills in project management and prioritization\n\n - Demonstrated ability to act decisively in ambiguous situations to move work forward effective\n\n - AI-first mindset with eagerness to integrate AI into daily workflows. You'll have some examples of how you're using AI to maximize business impact today, the curiosity and confidence to test different agents, automations, and tools, and a drive to share successful approaches with the team. You see AI as amplifying your expertise and commit to building fluency as a priority in your role\n\nWhat's in it for you\n\nWe want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board. https://miro.com/app/board/uXjVG8Fi8Yc=/?moveToWidget=3458764661021134968&cot=10\n\n#LI-SF1","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"d26cbe9b-bc43-4291-8801-a97649fcdf42","title":"Strategic Account Executive","department":"Sales","team":"Core Sales","employmentType":"FullTime","location":"Tokyo","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-09-28T00:49:35.983+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":null,"jobUrl":"https://jobs.ashbyhq.com/miro/d26cbe9b-bc43-4291-8801-a97649fcdf42","applyUrl":"https://jobs.ashbyhq.com/miro/d26cbe9b-bc43-4291-8801-a97649fcdf42/application","descriptionHtml":"The Strategic Accounts team’s mission is to make Miro the nerve center for innovation inside the world’s largest companies. We partner with Fortune 500 and Global 2000 enterprises to help them accelerate product development, improve cross-functional alignment, and transform how teams move from strategy to execution.
This team sits at the center of Miro’s evolution from a collaboration product to an AI-powered innovation workspace. Our Strategic AEs operate as account CEOs, leading cross-functional account teams across Solution Engineering, Customer Success, Value Advisory, Professional Services, Product, Marketing, Partners, and executive leadership.
Winning in Strategic Accounts is not about managing a territory or closing isolated deals. It is about building multi-year account strategies, identifying the customer’s most important business initiatives, and expanding Miro into mission-critical workflows across Product, Engineering, Design, IT, Operations, and transformation teams.
As a Strategic AE, you will own a focused portfolio of Miro’s largest enterprise customers. You will be expected to understand each account’s industry context, operating model, executive priorities, political landscape, renewal dynamics, and expansion potential. You will create pipeline through disciplined account-based execution, build executive alignment around measurable outcomes, and orchestrate Miro’s internal resources to turn strategic opportunities into durable enterprise partnerships.
→Own a portfolio of named strategic accounts
Develop and execute deep account strategies across 3–10 global enterprise customers. Identify priority business initiatives, critical workflows, executive buyers, Champions, renewal moments, competitive risks, and multi-product expansion opportunities.
→Drive workflow-led expansion
Position Miro around high-value enterprise workflows such as product strategy, roadmapping, customer discovery, prototyping, planning, agile execution, technical diagramming, portfolio visibility, and innovation governance. Connect Miro’s platform to measurable customer outcomes, including faster product cycles, stronger alignment, improved productivity, and better execution across distributed teams.
→Build executive alignment and business cases
Engage senior leaders across Product, Engineering, Design, IT, Transformation, Finance, and the C-suite. Create compelling business cases that tie Miro to named customer initiatives, quantified pain, strategic priorities, and long-term value realization.
→Orchestrate complex account teams
Lead cross-functional PODs across Solution Engineering, Customer Success, Value Advisory, Professional Services, Product, Marketing, Partners, BDRs, and senior leadership. Align the team around clear account objectives, executive engagement plans, validation events, and expansion plays.
→Create and manage strategic pipeline
Maintain a disciplined account-based pipeline generation motion. Use executive outreach, customer workshops, field marketing, partner collaboration, BDR support, and renewal planning to stay multiple quarters ahead on pipeline coverage.
→Operate with rigorous sales discipline
Apply MEDDPICC and Command of the Message at an expert level. Build customer-validated problem statements, develop real Champions, secure Economic Buyer access, quantify business impact, and use mutual plans to drive complex opportunities forward.
→Shape how Miro wins in the enterprise
Bring field intelligence back to Product, Marketing, Customer Success, and leadership. Help refine Miro’s enterprise narrative, identify repeatable expansion patterns, mentor peers, and contribute to regional go-to-market strategy.
10+ years of SaaS sales experience, including significant experience selling to Fortune 500 / Global 2000 enterprises with 10,000+ employees.
Proven success owning a small number of strategic named accounts and driving complex expansion motions across multiple business units, geographies, personas, and executive stakeholders.
Track record closing and expanding $250K–$1M+ enterprise opportunities, ideally including multi-product, multi-year, or transformation-oriented deals.
Strong ability to build executive relationships across Product, Engineering, Design, IT, Transformation, Finance, and C-level stakeholders.
Deep MEDDPICC and Command of the Message discipline, including strong qualification, Champion development, Economic Buyer engagement, quantified pain, decision-process management, and value-based selling.
Experience orchestrating cross-functional deal teams across SE, CS, Services, Value Advisory, Product, Marketing, Partners, BDRs, and executive sponsors.
Strong account planning discipline, with the ability to translate customer strategy into named initiatives, workflow opportunities, stakeholder maps, pipeline plans, and measurable expansion outcomes.
Comfort operating in complex, ambiguous enterprise environments where success requires persistence, business acumen, internal leadership, and the ability to create belief with both customers and internal teams.
AI fluency and curiosity, with a track record of leveraging AI tools to improve account research, stakeholder mapping, territory strategy, opportunity planning, customer insights, and overall sales productivity.
What's in it for you
We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.
#LI-YN1
","descriptionPlain":"ABOUT THE TEAM\n\nThe Strategic Accounts team’s mission is to make Miro the nerve center for innovation inside the world’s largest companies. We partner with Fortune 500 and Global 2000 enterprises to help them accelerate product development, improve cross-functional alignment, and transform how teams move from strategy to execution.\n\nThis team sits at the center of Miro’s evolution from a collaboration product to an AI-powered innovation workspace. Our Strategic AEs operate as account CEOs, leading cross-functional account teams across Solution Engineering, Customer Success, Value Advisory, Professional Services, Product, Marketing, Partners, and executive leadership.\n\n\nABOUT THE ROLE\n\nWinning in Strategic Accounts is not about managing a territory or closing isolated deals. It is about building multi-year account strategies, identifying the customer’s most important business initiatives, and expanding Miro into mission-critical workflows across Product, Engineering, Design, IT, Operations, and transformation teams.\n\nAs a Strategic AE, you will own a focused portfolio of Miro’s largest enterprise customers. You will be expected to understand each account’s industry context, operating model, executive priorities, political landscape, renewal dynamics, and expansion potential. You will create pipeline through disciplined account-based execution, build executive alignment around measurable outcomes, and orchestrate Miro’s internal resources to turn strategic opportunities into durable enterprise partnerships.\n\n\nWHAT YOU’LL DO\n\n→Own a portfolio of named strategic accounts\n\nDevelop and execute deep account strategies across 3–10 global enterprise customers. Identify priority business initiatives, critical workflows, executive buyers, Champions, renewal moments, competitive risks, and multi-product expansion opportunities.\n\n→Drive workflow-led expansion\n\nPosition Miro around high-value enterprise workflows such as product strategy, roadmapping, customer discovery, prototyping, planning, agile execution, technical diagramming, portfolio visibility, and innovation governance. Connect Miro’s platform to measurable customer outcomes, including faster product cycles, stronger alignment, improved productivity, and better execution across distributed teams.\n\n→Build executive alignment and business cases\n\nEngage senior leaders across Product, Engineering, Design, IT, Transformation, Finance, and the C-suite. Create compelling business cases that tie Miro to named customer initiatives, quantified pain, strategic priorities, and long-term value realization.\n\n→Orchestrate complex account teams\n\nLead cross-functional PODs across Solution Engineering, Customer Success, Value Advisory, Professional Services, Product, Marketing, Partners, BDRs, and senior leadership. Align the team around clear account objectives, executive engagement plans, validation events, and expansion plays.\n\n→Create and manage strategic pipeline\n\nMaintain a disciplined account-based pipeline generation motion. Use executive outreach, customer workshops, field marketing, partner collaboration, BDR support, and renewal planning to stay multiple quarters ahead on pipeline coverage.\n\n→Operate with rigorous sales discipline\n\nApply MEDDPICC and Command of the Message at an expert level. Build customer-validated problem statements, develop real Champions, secure Economic Buyer access, quantify business impact, and use mutual plans to drive complex opportunities forward.\n\n→Shape how Miro wins in the enterprise\n\nBring field intelligence back to Product, Marketing, Customer Success, and leadership. Help refine Miro’s enterprise narrative, identify repeatable expansion patterns, mentor peers, and contribute to regional go-to-market strategy.\n\n\nWHAT YOU’LL NEED\n\n10+ years of SaaS sales experience, including significant experience selling to Fortune 500 / Global 2000 enterprises with 10,000+ employees.\n\nProven success owning a small number of strategic named accounts and driving complex expansion motions across multiple business units, geographies, personas, and executive stakeholders.\n\nTrack record closing and expanding $250K–$1M+ enterprise opportunities, ideally including multi-product, multi-year, or transformation-oriented deals.\n\nStrong ability to build executive relationships across Product, Engineering, Design, IT, Transformation, Finance, and C-level stakeholders.\n\nDeep MEDDPICC and Command of the Message discipline, including strong qualification, Champion development, Economic Buyer engagement, quantified pain, decision-process management, and value-based selling.\n\nExperience orchestrating cross-functional deal teams across SE, CS, Services, Value Advisory, Product, Marketing, Partners, BDRs, and executive sponsors.\n\nStrong account planning discipline, with the ability to translate customer strategy into named initiatives, workflow opportunities, stakeholder maps, pipeline plans, and measurable expansion outcomes.\n\nComfort operating in complex, ambiguous enterprise environments where success requires persistence, business acumen, internal leadership, and the ability to create belief with both customers and internal teams.\n\nAI fluency and curiosity, with a track record of leveraging AI tools to improve account research, stakeholder mapping, territory strategy, opportunity planning, customer insights, and overall sales productivity.\n\nWhat's in it for you\n\nWe want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board. https://miro.com/app/board/uXjVG8Fi8Yc=/?moveToWidget=3458764661021134968&cot=10\n\n#LI-YN1","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"8c97b5a6-7018-445a-8a3b-f1ab356b7cac","title":"Country Manager, Japan","department":"Sales","team":"Core Sales","employmentType":"FullTime","location":"Tokyo","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-10-01T03:42:32.454+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":null,"jobUrl":"https://jobs.ashbyhq.com/miro/8c97b5a6-7018-445a-8a3b-f1ab356b7cac","applyUrl":"https://jobs.ashbyhq.com/miro/8c97b5a6-7018-445a-8a3b-f1ab356b7cac/application","descriptionHtml":"About the Role
Miro is looking for an exceptional General Manager to lead our Japan business. Japan is one of Miro's fastest-growing markets, and that growth is about to accelerate: we've made a significant recent investment in a Japan Data Center, removing a long-standing barrier for enterprise customers and opening the door to a new tier of commercial ambition.
This is a business catalyst role. We need a senior executive who can drive an ambitious commercial agenda while building a team and culture strong enough to carry it, for our people and for the customers we serve. This person earns trust quickly, leads with transparency, and represents Japan credibly inside a global organization while being the external face of Miro Japan.
You'll lead a team that understands customers' most strategic challenges, knows exactly who the key stakeholders are, and helps those customers transform their business with Miro, all while building a Tokyo hub that people are proud to belong to.
What you’ll do
Commercial Leadership
● Set the strategy for Japan's High Touch Sales organization and own its execution
with clear accountability.
● Own an ambitious, sustainable growth target for the region.
● Win new logos, particularly lighthouse accounts, and drive wall-to-wall expansion
across the existing customer base.
● Build effective co-sell motions with partners: new logo acquisition into TSE-listed
parent companies, and expansion into their subsidiaries.
● Act as a trusted Miro expert for enterprise customers, credible with practitioners
and executives alike.
People & Culture Leadership
● Build a Tokyo hub culture grounded in transparency, strong team dynamics,
accountability, and psychological safety.
● Lead and develop a multi-layered team, visibly investing in coaching and growth.
● Act as a genuine bridge between Japan and JAPAC/global leadership, translating
strategy and context in both directions.
● Be an active, engaged member of the regional senior leadership team as well as
the cross functional global leadership team.
● Hold the standard we hold every leader to: how you lead people matters as much
as the results you deliver.
What you’ll need
Experience & Track Record
● 15+ years of experience across direct and partner-led sales.
● A proven track record in direct SaaS sales within enterprise segments.
● A demonstrable partner sales track record, including co-sell motions for new logo
acquisition and subsidiary expansion into TSE-listed groups.
● Experience leading through a layer of management, leading people managers
rather than only individual contributors, across a growing team of 20+.
● Country Manager or GM experience in a global company is a strong plus, as is a
background in SaaS, PLG, or collaboration software.
Leadership & Culture
● A track record of building trust with your team, stakeholders, peers, and
customers.
● Demonstrated ability to build or turn around team culture, backed by concrete
examples of impact.
● Strong experience operating in a global, matrixed organization and working well
amid ambiguity.
● A consistent, accountable, and transparent leadership style.
● A genuine investment in developing talent, evidenced by people on your team
who grew and excelled under your leadership.
What's in it for you
We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.
#LI-YN1
","descriptionPlain":"About the Role\n\nMiro is looking for an exceptional General Manager to lead our Japan business. Japan is one of Miro's fastest-growing markets, and that growth is about to accelerate: we've made a significant recent investment in a Japan Data Center, removing a long-standing barrier for enterprise customers and opening the door to a new tier of commercial ambition.\n\nThis is a business catalyst role. We need a senior executive who can drive an ambitious commercial agenda while building a team and culture strong enough to carry it, for our people and for the customers we serve. This person earns trust quickly, leads with transparency, and represents Japan credibly inside a global organization while being the external face of Miro Japan.\n\nYou'll lead a team that understands customers' most strategic challenges, knows exactly who the key stakeholders are, and helps those customers transform their business with Miro, all while building a Tokyo hub that people are proud to belong to.\n\nWhat you’ll do\n\nCommercial Leadership\n● Set the strategy for Japan's High Touch Sales organization and own its execution\nwith clear accountability.\n● Own an ambitious, sustainable growth target for the region.\n● Win new logos, particularly lighthouse accounts, and drive wall-to-wall expansion\nacross the existing customer base.\n● Build effective co-sell motions with partners: new logo acquisition into TSE-listed\nparent companies, and expansion into their subsidiaries.\n● Act as a trusted Miro expert for enterprise customers, credible with practitioners\nand executives alike.\n\nPeople & Culture Leadership\n● Build a Tokyo hub culture grounded in transparency, strong team dynamics,\naccountability, and psychological safety.\n● Lead and develop a multi-layered team, visibly investing in coaching and growth.\n● Act as a genuine bridge between Japan and JAPAC/global leadership, translating\nstrategy and context in both directions.\n● Be an active, engaged member of the regional senior leadership team as well as\nthe cross functional global leadership team.\n● Hold the standard we hold every leader to: how you lead people matters as much\nas the results you deliver.\n\nWhat you’ll need\n\nExperience & Track Record\n● 15+ years of experience across direct and partner-led sales.\n● A proven track record in direct SaaS sales within enterprise segments.\n● A demonstrable partner sales track record, including co-sell motions for new logo\nacquisition and subsidiary expansion into TSE-listed groups.\n● Experience leading through a layer of management, leading people managers\nrather than only individual contributors, across a growing team of 20+.\n● Country Manager or GM experience in a global company is a strong plus, as is a\nbackground in SaaS, PLG, or collaboration software.\n\nLeadership & Culture\n● A track record of building trust with your team, stakeholders, peers, and\ncustomers.\n● Demonstrated ability to build or turn around team culture, backed by concrete\nexamples of impact.\n● Strong experience operating in a global, matrixed organization and working well\namid ambiguity.\n● A consistent, accountable, and transparent leadership style.\n● A genuine investment in developing talent, evidenced by people on your team\nwho grew and excelled under your leadership.\n\nWhat's in it for you\n\nWe want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board. https://miro.com/app/board/uXjVG8Fi8Yc=/?moveToWidget=3458764661021134968&cot=10\n\n#LI-YN1","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"e5a5161c-6f65-440e-976f-c677fb499a74","title":"Commercial Account Executive","department":"Sales","team":"Core Sales","employmentType":"FullTime","location":"Austin","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-10-02T17:40:53.057+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":null,"jobUrl":"https://jobs.ashbyhq.com/miro/e5a5161c-6f65-440e-976f-c677fb499a74","applyUrl":"https://jobs.ashbyhq.com/miro/e5a5161c-6f65-440e-976f-c677fb499a74/application","descriptionHtml":"About the Team
2–5 years of full-cycle B2B SaaS closing experience, with 1–2 years focused on mid-market (500–3,000 EE).
Confident MEDDPICC practitioner — applied habitually, not just when deals get complicated.
Proven ability to manage high deal volume while going deeper on strategic opportunities simultaneously, ideally in a multi-product sales environment.
Strong executive communication — adapts style from LOB champion to VP/C-suite in the same deal cycle.
AI fluency and curiosity — able to leverage AI tools to improve productivity, research, account planning, and customer engagement.
Proficiency with Salesforce, Outreach (or similar), and Gong.
What's in it for you
We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.
#LI-SF1
","descriptionPlain":"About the Team\n\n2–5 years of full-cycle B2B SaaS closing experience, with 1–2 years focused on mid-market (500–3,000 EE).\n\nConfident MEDDPICC practitioner — applied habitually, not just when deals get complicated.\n\nProven ability to manage high deal volume while going deeper on strategic opportunities simultaneously, ideally in a multi-product sales environment.\n\nStrong executive communication — adapts style from LOB champion to VP/C-suite in the same deal cycle.\n\nAI fluency and curiosity — able to leverage AI tools to improve productivity, research, account planning, and customer engagement.\n\nProficiency with Salesforce, Outreach (or similar), and Gong.\n\nWhat's in it for you\n\nWe want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board. https://miro.com/app/board/uXjVG8Fi8Yc=/?moveToWidget=3458764661021134968&cot=10\n\n#LI-SF1","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}},{"id":"25b08eef-eee9-4096-bf4b-ccb2faf584af","title":"Strategic Account Executive, LATAM (Spanish)","department":"Sales","team":"Core Sales","employmentType":"FullTime","location":"Austin","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-06T14:08:19.532+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":null,"jobUrl":"https://jobs.ashbyhq.com/miro/25b08eef-eee9-4096-bf4b-ccb2faf584af","applyUrl":"https://jobs.ashbyhq.com/miro/25b08eef-eee9-4096-bf4b-ccb2faf584af/application","descriptionHtml":"About the Team
The Strategic Accounts team’s mission is to make Miro the nerve center for innovation inside the world’s largest companies. We partner with Fortune 500 and Global 2000 enterprises to help them accelerate product development, improve cross-functional alignment, and transform how teams move from strategy to execution.
This team sits at the center of Miro’s evolution from a collaboration product to an AI-powered innovation workspace. Our Strategic AEs operate as account CEOs, leading cross-functional account teams across Solution Engineering, Customer Success, Value Advisory, Professional Services, Product, Marketing, Partners, and executive leadership.
About the Role
Winning in Strategic Accounts is not about managing a territory or closing isolated deals. It is about building multi-year account strategies, identifying the customer’s most important business initiatives, and expanding Miro into mission-critical workflows across Product, Engineering, Design, IT, Operations, and transformation teams.
As a Strategic AE, you will own a focused portfolio of Miro’s largest enterprise customers. You will be expected to understand each account’s industry context, operating model, executive priorities, political landscape, renewal dynamics, and expansion potential. You will create pipeline through disciplined account-based execution, build executive alignment around measurable outcomes, and orchestrate Miro’s internal resources to turn strategic opportunities into durable enterprise partnerships.
What you’ll do
→Own a portfolio of named strategic accounts
Develop and execute deep account strategies across 3–10 global enterprise customers. Identify priority business initiatives, critical workflows, executive buyers, Champions, renewal moments, competitive risks, and multi-product expansion opportunities.
→Drive workflow-led expansion
Position Miro around high-value enterprise workflows such as product strategy, roadmapping, customer discovery, prototyping, planning, agile execution, technical diagramming, portfolio visibility, and innovation governance. Connect Miro’s platform to measurable customer outcomes, including faster product cycles, stronger alignment, improved productivity, and better execution across distributed teams.
→Build executive alignment and business cases
Engage senior leaders across Product, Engineering, Design, IT, Transformation, Finance, and the C-suite. Create compelling business cases that tie Miro to named customer initiatives, quantified pain, strategic priorities, and long-term value realization.
→Orchestrate complex account teams
Lead cross-functional PODs across Solution Engineering, Customer Success, Value Advisory, Professional Services, Product, Marketing, Partners, BDRs, and senior leadership. Align the team around clear account objectives, executive engagement plans, validation events, and expansion plays.
→Create and manage strategic pipeline
Maintain a disciplined account-based pipeline generation motion. Use executive outreach, customer workshops, field marketing, partner collaboration, BDR support, and renewal planning to stay multiple quarters ahead on pipeline coverage.
→Operate with rigorous sales discipline
Apply MEDDPICC and Command of the Message at an expert level. Build customer-validated problem statements, develop real Champions, secure Economic Buyer access, quantify business impact, and use mutual plans to drive complex opportunities forward.
→Shape how Miro wins in the enterprise
Bring field intelligence back to Product, Marketing, Customer Success, and leadership. Help refine Miro’s enterprise narrative, identify repeatable expansion patterns, mentor peers, and contribute to regional go-to-market strategy.
What you’ll need
10+ years of SaaS sales experience, including significant experience selling to Fortune 500 / Global 2000 enterprises with 10,000+ employees.
Native level proficiency in Spanish and English
Proven success owning a small number of strategic named accounts and driving complex expansion motions across multiple business units, geographies, personas, and executive stakeholders.
Track record closing and expanding $250K–$1M+ enterprise opportunities, ideally including multi-product, multi-year, or transformation-oriented deals.
Strong ability to build executive relationships across Product, Engineering, Design, IT, Transformation, Finance, and C-level stakeholders.
Deep MEDDPICC and Command of the Message discipline, including strong qualification, Champion development, Economic Buyer engagement, quantified pain, decision-process management, and value-based selling.
Experience orchestrating cross-functional deal teams across SE, CS, Services, Value Advisory, Product, Marketing, Partners, BDRs, and executive sponsors.
Strong account planning discipline, with the ability to translate customer strategy into named initiatives, workflow opportunities, stakeholder maps, pipeline plans, and measurable expansion outcomes.
Comfort operating in complex, ambiguous enterprise environments where success requires persistence, business acumen, internal leadership, and the ability to create belief with both customers and internal teams.
AI fluency and curiosity, with a track record of leveraging AI tools to improve account research, stakeholder mapping, territory strategy, opportunity planning, customer insights, and overall sales productivity.
What's in it for you
We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.
#LI-SF1
","descriptionPlain":"About the Team\n\nThe Strategic Accounts team’s mission is to make Miro the nerve center for innovation inside the world’s largest companies. We partner with Fortune 500 and Global 2000 enterprises to help them accelerate product development, improve cross-functional alignment, and transform how teams move from strategy to execution.\n\nThis team sits at the center of Miro’s evolution from a collaboration product to an AI-powered innovation workspace. Our Strategic AEs operate as account CEOs, leading cross-functional account teams across Solution Engineering, Customer Success, Value Advisory, Professional Services, Product, Marketing, Partners, and executive leadership.\n\nAbout the Role\n\nWinning in Strategic Accounts is not about managing a territory or closing isolated deals. It is about building multi-year account strategies, identifying the customer’s most important business initiatives, and expanding Miro into mission-critical workflows across Product, Engineering, Design, IT, Operations, and transformation teams.\n\nAs a Strategic AE, you will own a focused portfolio of Miro’s largest enterprise customers. You will be expected to understand each account’s industry context, operating model, executive priorities, political landscape, renewal dynamics, and expansion potential. You will create pipeline through disciplined account-based execution, build executive alignment around measurable outcomes, and orchestrate Miro’s internal resources to turn strategic opportunities into durable enterprise partnerships.\n\nWhat you’ll do\n\n→Own a portfolio of named strategic accounts\n\nDevelop and execute deep account strategies across 3–10 global enterprise customers. Identify priority business initiatives, critical workflows, executive buyers, Champions, renewal moments, competitive risks, and multi-product expansion opportunities.\n\n→Drive workflow-led expansion\n\nPosition Miro around high-value enterprise workflows such as product strategy, roadmapping, customer discovery, prototyping, planning, agile execution, technical diagramming, portfolio visibility, and innovation governance. Connect Miro’s platform to measurable customer outcomes, including faster product cycles, stronger alignment, improved productivity, and better execution across distributed teams.\n\n→Build executive alignment and business cases\n\nEngage senior leaders across Product, Engineering, Design, IT, Transformation, Finance, and the C-suite. Create compelling business cases that tie Miro to named customer initiatives, quantified pain, strategic priorities, and long-term value realization.\n\n→Orchestrate complex account teams\n\nLead cross-functional PODs across Solution Engineering, Customer Success, Value Advisory, Professional Services, Product, Marketing, Partners, BDRs, and senior leadership. Align the team around clear account objectives, executive engagement plans, validation events, and expansion plays.\n\n→Create and manage strategic pipeline\n\nMaintain a disciplined account-based pipeline generation motion. Use executive outreach, customer workshops, field marketing, partner collaboration, BDR support, and renewal planning to stay multiple quarters ahead on pipeline coverage.\n\n→Operate with rigorous sales discipline\n\nApply MEDDPICC and Command of the Message at an expert level. Build customer-validated problem statements, develop real Champions, secure Economic Buyer access, quantify business impact, and use mutual plans to drive complex opportunities forward.\n\n→Shape how Miro wins in the enterprise\n\nBring field intelligence back to Product, Marketing, Customer Success, and leadership. Help refine Miro’s enterprise narrative, identify repeatable expansion patterns, mentor peers, and contribute to regional go-to-market strategy.\n\nWhat you’ll need\n\n - 10+ years of SaaS sales experience, including significant experience selling to Fortune 500 / Global 2000 enterprises with 10,000+ employees.\n\n - Native level proficiency in Spanish and English\n\n - Proven success owning a small number of strategic named accounts and driving complex expansion motions across multiple business units, geographies, personas, and executive stakeholders.\n\n - Track record closing and expanding $250K–$1M+ enterprise opportunities, ideally including multi-product, multi-year, or transformation-oriented deals.\n\n - Strong ability to build executive relationships across Product, Engineering, Design, IT, Transformation, Finance, and C-level stakeholders.\n\n - Deep MEDDPICC and Command of the Message discipline, including strong qualification, Champion development, Economic Buyer engagement, quantified pain, decision-process management, and value-based selling.\n\n - Experience orchestrating cross-functional deal teams across SE, CS, Services, Value Advisory, Product, Marketing, Partners, BDRs, and executive sponsors.\n\n - Strong account planning discipline, with the ability to translate customer strategy into named initiatives, workflow opportunities, stakeholder maps, pipeline plans, and measurable expansion outcomes.\n\n - Comfort operating in complex, ambiguous enterprise environments where success requires persistence, business acumen, internal leadership, and the ability to create belief with both customers and internal teams.\n\n - AI fluency and curiosity, with a track record of leveraging AI tools to improve account research, stakeholder mapping, territory strategy, opportunity planning, customer insights, and overall sales productivity.\n\nWhat's in it for you\n\nWe want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board. https://miro.com/app/board/uXjVG8Fi8Yc=/?moveToWidget=3458764661021134968&cot=10\n\n#LI-SF1","compensation":{"compensationTierSummary":null,"scrapeableCompensationSalarySummary":null,"compensationTiers":[],"summaryComponents":[]}}],"apiVersion":"1"}