Multiverse is the upskilling platform for AI and Tech adoption.
We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.
Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.
In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.
But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.
Join Multiverse and power our mission to equip the workforce to win in the AI era.
The Opportunity
In 2021, we set out to become a mission-driven unicorn and in June 2022 we broke the EdTech funding record by announcing our $220m Series D raise, valuing Multiverse at $1.7bn.
We are just getting started, and we’re looking for exceptional sales individuals to help drive continued growth with enterprise clients in the UK.
Once here, you will:
Learn the world-class Multiverse GTM playbook supported by industry-leading sales training and a true development culture
Master MEDDIC to drive and grow your opportunities
Drive new business opportunities across our most strategic accounts, connecting with C-level to C-2 business leaders
Understand the challenges your prospective customers face related to digital transformation and capacity, capability and diversity, and learn to position the Multiverse solution appropriately
Work with our Business Value Consultant team to build and deliver ROI assessments within your accounts to prove the value of the Multiverse solution and close strategic deals
Consistently build champions to land new logos as well as to expand within your existing customers and create strategic accounts. Keep your accounts to build your own strategic book.
What you bring:
You have 3+ years of closing experience in an enterprise B2B sales environment
You have a proven track record in creating and driving new business and are always looking for ways to grow business with your clients through strategic approaches as well as hustle!
You can build and deliver a thorough end-to-end sales process
You have demonstrated excellence in the past as a top performer in your previous roles, and are someone who is highly achievement orientated!
You are high energy and driven to continually raise the bar in terms of performance and expectations
You are passionate about social mobility and doing social good
Benefits
Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!
Our Commitment to Diversity, Equity and Inclusion
We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.
Our Commitment to Safeguarding
Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).
For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.
Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.
","descriptionPlain":"Multiverse is the upskilling platform for AI and Tech adoption.\n\nWe have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.\n\nOur upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.\n\nIn April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.\n\nBut we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.\n\nJoin Multiverse and power our mission to equip the workforce to win in the AI era.\n\n\n\nThe Opportunity\n\nIn 2021, we set out to become a mission-driven unicorn and in June 2022 we broke the EdTech funding record by announcing our $220m Series D raise, valuing Multiverse at $1.7bn. \n\nWe are just getting started, and we’re looking for exceptional sales individuals to help drive continued growth with enterprise clients in the UK.\n\nOnce here, you will:\n\n - Learn the world-class Multiverse GTM playbook supported by industry-leading sales training and a true development culture\n\n - Master MEDDIC to drive and grow your opportunities\n\n - Drive new business opportunities across our most strategic accounts, connecting with C-level to C-2 business leaders\n\n - Understand the challenges your prospective customers face related to digital transformation and capacity, capability and diversity, and learn to position the Multiverse solution appropriately\n\n - Work with our Business Value Consultant team to build and deliver ROI assessments within your accounts to prove the value of the Multiverse solution and close strategic deals\n\n - Consistently build champions to land new logos as well as to expand within your existing customers and create strategic accounts. Keep your accounts to build your own strategic book.\n\nWhat you bring:\n\n - You have 3+ years of closing experience in an enterprise B2B sales environment\n\n - You have a proven track record in creating and driving new business and are always looking for ways to grow business with your clients through strategic approaches as well as hustle!\n\n - You can build and deliver a thorough end-to-end sales process\n\n - You have demonstrated excellence in the past as a top performer in your previous roles, and are someone who is highly achievement orientated!\n\n - You are high energy and driven to continually raise the bar in terms of performance and expectations\n\n - You are passionate about social mobility and doing social good\n\n\n\n\n\nBenefits\n\n - Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year\n\n - Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support\n\n - Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month\n\n - Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year\n\n - Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked! \n\n\nOur Commitment to Diversity, Equity and Inclusion\n\nWe’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here https://www.multiverse.io/en-GB/our-policies/equality-diversity-and-inclusion-policy.\n\nOur Commitment to Safeguarding\n\nMultiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/50283d0600920c5f1e02cf44e54c0f1534c74e61.pdf, our Prevent Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/35a5defca7346bb1c212250867754b0a7ae5b478.pdfand all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). \n\nFor roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.\n\nProviding false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS."},{"id":"31c4a72c-3598-4dce-8908-da3f8e5ed652","title":"Mid Market Account Executive, UK","department":"Sales","team":"Mid Market Sales","employmentType":"FullTime","location":"London","secondaryLocations":[],"publishedAt":"2026-07-14T13:43:07.464+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"England","addressCountry":"UK","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/multiverse/31c4a72c-3598-4dce-8908-da3f8e5ed652","applyUrl":"https://jobs.ashbyhq.com/multiverse/31c4a72c-3598-4dce-8908-da3f8e5ed652/application","descriptionHtml":"Multiverse is the upskilling platform for AI and Tech adoption.
We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.
Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.
In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.
But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.
Join Multiverse and power our mission to equip the workforce to win in the AI era.
The Opportunity
We are seeking a highly motivated and results-driven Account Executive to join our team. The AE will work specifically within our Mid Market segment clients, partnering closely with executive-level stakeholders to drive and deliver meaningful, diversity-focused, workplace transformation.
Specifically, you will:
Learn the world-class Multiverse GTM playbook supported by industry-leading sales training and a true development culture
Master MEDDIC to drive and grow your opportunities
Drive new business opportunities across our most strategic accounts, connecting with C-level to C-2 business leaders. Our Mid Market opportunities will specifically be 6-figure deals surrounding digital transformation in enterprise-level organisations
Understand the challenges your prospective customers face related to digital transformation in the age of AI, thinking around capacity, capability, and diversity, and learn to position the Multiverse solution appropriately
Keep your accounts to build your own strategic book - and develop the foundation to be a top salesperson
About you
2+ years of experience of closing experience, preferably in a B2B environment
You have a proven track record in creating and driving new business and are always looking for ways to grow business with your clients through strategic approaches as well as hustle
You’ll thrive on working to and exceeding targets and know what it takes to land new business opportunities, that you'll expand whilst developing exceptional relationships and ongoing revenue
You align closely with our values and can share examples of how you have demonstrated them.
You can build and deliver a thorough end-to-end sales process
You have demonstrated excellence in the past as a top performer in your previous roles, and are someone who is highly achievement orientated, both in and out of the office
You are motivated by rapid development and want to learn from the best
Benefits
Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!
Our Commitment to Diversity, Equity and Inclusion
We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.
Our Commitment to Safeguarding
Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).
For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.
Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.
","descriptionPlain":"Multiverse is the upskilling platform for AI and Tech adoption.\n\nWe have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.\n\nOur upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.\n\nIn April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.\n\nBut we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.\n\nJoin Multiverse and power our mission to equip the workforce to win in the AI era.\n\nThe Opportunity\n\nWe are seeking a highly motivated and results-driven Account Executive to join our team. The AE will work specifically within our Mid Market segment clients, partnering closely with executive-level stakeholders to drive and deliver meaningful, diversity-focused, workplace transformation.\n\n\n\nSpecifically, you will:\n\n - Learn the world-class Multiverse GTM playbook supported by industry-leading sales training and a true development culture\n\n - Master MEDDIC to drive and grow your opportunities\n\n - Drive new business opportunities across our most strategic accounts, connecting with C-level to C-2 business leaders. Our Mid Market opportunities will specifically be 6-figure deals surrounding digital transformation in enterprise-level organisations\n\n - Understand the challenges your prospective customers face related to digital transformation in the age of AI, thinking around capacity, capability, and diversity, and learn to position the Multiverse solution appropriately\n\n - Keep your accounts to build your own strategic book - and develop the foundation to be a top salesperson \n\nAbout you\n\n - 2+ years of experience of closing experience, preferably in a B2B environment\n\n - You have a proven track record in creating and driving new business and are always looking for ways to grow business with your clients through strategic approaches as well as hustle\n\n - You’ll thrive on working to and exceeding targets and know what it takes to land new business opportunities, that you'll expand whilst developing exceptional relationships and ongoing revenue\n\n - You align closely with our values https://www.multiverse.io/en-GB/about and can share examples of how you have demonstrated them.\n\n - You can build and deliver a thorough end-to-end sales process\n\n - You have demonstrated excellence in the past as a top performer in your previous roles, and are someone who is highly achievement orientated, both in and out of the office\n\n - You are motivated by rapid development and want to learn from the best\n\n\n\n\n\nBenefits\n\n - Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year\n\n - Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support\n\n - Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month\n\n - Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year\n\n - Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked! \n\n\nOur Commitment to Diversity, Equity and Inclusion\n\nWe’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here https://www.multiverse.io/en-GB/our-policies/equality-diversity-and-inclusion-policy.\n\nOur Commitment to Safeguarding\n\nMultiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/50283d0600920c5f1e02cf44e54c0f1534c74e61.pdf, our Prevent Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/35a5defca7346bb1c212250867754b0a7ae5b478.pdfand all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). \n\nFor roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.\n\nProviding false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS."},{"id":"16c2d2f9-9837-4a33-8a27-6a700b463b89","title":"Analytics Engineer","department":"Data and Insight","team":"Data and Insight","employmentType":"FullTime","location":"London","secondaryLocations":[],"publishedAt":"2026-09-30T09:49:44.273+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"England","addressCountry":"UK","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/multiverse/16c2d2f9-9837-4a33-8a27-6a700b463b89","applyUrl":"https://jobs.ashbyhq.com/multiverse/16c2d2f9-9837-4a33-8a27-6a700b463b89/application","descriptionHtml":"Multiverse is the upskilling platform for AI and Tech adoption.
We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.
Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.
In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.
But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.
Join Multiverse and power our mission to equip the workforce to win in the AI era.
What we need
We're looking for an Analytics Engineer to help build and maintain the data models that power analytics and data science across the business. You'll develop robust, scalable dbt pipelines and help evolve our data platform — ensuring data is accessible, trusted, and well-structured.
Our core platform (Snowflake, dbt, Airflow) is established and isn't changing. What is changing is the layer on top: we're rethinking our semantic and BI layer for AI/MCP-driven self-service, so analysts, stakeholders, and AI agents can query trusted metrics directly. You'll help design the models and metric definitions that make that possible.
This is also a role built around AI-assisted development. We expect you to use AI tools (e.g. Claude Code, Cursor, Copilot) as a normal part of writing dbt models, tests, and docs — while still understanding what's happening underneath, so you can catch when the tooling gets it wrong and work effectively without it.
You'll report to the Director of Data Engineering within the Data & Insight team. We're looking for someone detail-oriented, pragmatic, and hands-on — who takes ownership, moves quickly without cutting corners, and is responsive to user needs.
What you'll work on
Data Modelling & Transformation
Build and maintain dbt models, using AI coding assistants to accelerate development while retaining full understanding of the resulting logic
Translate business requirements into scalable data models
Design warehouse schemas using dimensional modelling (facts, dimensions, SCDs, etc.)
Participate in design and code reviews — including reviewing AI-generated code with the same rigour as hand-written code
Define and expose models and metrics through our semantic layer, with an eye to how AI agents will consume them via MCP
Testing, Documentation, and CI/CD
Implement dbt tests for data quality and accuracy
Document models and metric definitions clearly, for both human and AI consumption
Use GitHub and CI/CD pipelines, incorporating AI-assisted workflows where they add value
Performance & Architecture
Optimise dbt models and SQL queries for performance and maintainability
Work with Snowflake on top of a data lake architecture
Contribute to evolving our semantic/BI layer toward AI/MCP-driven self-service
What we're looking for
Required Skills & Experience
Strong experience building and optimising complex SQL (joins, window functions, optimisation)
Strong grasp of data modelling and warehouse design (Kimball-style)
Production dbt experience, including testing and documentation
Hands-on experience using AI coding tools (e.g. Copilot, Cursor, Claude Code) as a real part of your workflow, not occasional use
Strong-enough fundamentals to work confidently without AI assistance and to critically assess AI-generated output
Familiarity with version control (GitHub)
Able to independently translate business logic into technical implementation
Comfortable giving and receiving code review
Desirable - but not required
Snowflake experience
Semantic layer experience (e.g. Omni, Cube, dbt Semantic Layer)
BI tools (e.g. Omni, Tableau, Metabase)
Exposure to AI agent tooling / MCP
CI/CD for data workflows
Python/Airflow familiarity
Terraform / IaC
Benefits
Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!
Our Commitment to Diversity, Equity and Inclusion
We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.
Our Commitment to Safeguarding
Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).
For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.
Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.
","descriptionPlain":"Multiverse is the upskilling platform for AI and Tech adoption.\n\nWe have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.\n\nOur upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.\n\nIn April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.\n\nBut we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.\n\nJoin Multiverse and power our mission to equip the workforce to win in the AI era.\n\n\n\nWhat we need\n\nWe're looking for an Analytics Engineer to help build and maintain the data models that power analytics and data science across the business. You'll develop robust, scalable dbt pipelines and help evolve our data platform — ensuring data is accessible, trusted, and well-structured.\n\nOur core platform (Snowflake, dbt, Airflow) is established and isn't changing. What is changing is the layer on top: we're rethinking our semantic and BI layer for AI/MCP-driven self-service, so analysts, stakeholders, and AI agents can query trusted metrics directly. You'll help design the models and metric definitions that make that possible.\n\nThis is also a role built around AI-assisted development. We expect you to use AI tools (e.g. Claude Code, Cursor, Copilot) as a normal part of writing dbt models, tests, and docs — while still understanding what's happening underneath, so you can catch when the tooling gets it wrong and work effectively without it.\n\nYou'll report to the Director of Data Engineering within the Data & Insight team. We're looking for someone detail-oriented, pragmatic, and hands-on — who takes ownership, moves quickly without cutting corners, and is responsive to user needs.\n\n\n\nWhat you'll work on\n\nData Modelling & Transformation\n\n - Build and maintain dbt models, using AI coding assistants to accelerate development while retaining full understanding of the resulting logic\n\n - Translate business requirements into scalable data models\n\n - Design warehouse schemas using dimensional modelling (facts, dimensions, SCDs, etc.)\n\n - Participate in design and code reviews — including reviewing AI-generated code with the same rigour as hand-written code\n\n - Define and expose models and metrics through our semantic layer, with an eye to how AI agents will consume them via MCP\n\nTesting, Documentation, and CI/CD\n\n - Implement dbt tests for data quality and accuracy\n\n - Document models and metric definitions clearly, for both human and AI consumption\n\n - Use GitHub and CI/CD pipelines, incorporating AI-assisted workflows where they add value\n\nPerformance & Architecture\n\n - Optimise dbt models and SQL queries for performance and maintainability\n\n - Work with Snowflake on top of a data lake architecture\n\n - Contribute to evolving our semantic/BI layer toward AI/MCP-driven self-service\n\n\n\nWhat we're looking for\n\nRequired Skills & Experience\n\n - Strong experience building and optimising complex SQL (joins, window functions, optimisation)\n\n - Strong grasp of data modelling and warehouse design (Kimball-style)\n\n - Production dbt experience, including testing and documentation\n\n - Hands-on experience using AI coding tools (e.g. Copilot, Cursor, Claude Code) as a real part of your workflow, not occasional use\n\n - Strong-enough fundamentals to work confidently without AI assistance and to critically assess AI-generated output\n\n - Familiarity with version control (GitHub)\n\n - Able to independently translate business logic into technical implementation\n\n - Comfortable giving and receiving code review\n\n\n\nDesirable - but not required\n\n - Snowflake experience\n\n - Semantic layer experience (e.g. Omni, Cube, dbt Semantic Layer)\n\n - BI tools (e.g. Omni, Tableau, Metabase)\n\n - Exposure to AI agent tooling / MCP\n\n - CI/CD for data workflows\n\n - Python/Airflow familiarity\n\n - Terraform / IaC\n\n\n\n\n\n\n\nBenefits\n\n - Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year\n\n - Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support\n\n - Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month\n\n - Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year\n\n - Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked! \n\n\nOur Commitment to Diversity, Equity and Inclusion\n\nWe’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here https://www.multiverse.io/en-GB/our-policies/equality-diversity-and-inclusion-policy.\n\nOur Commitment to Safeguarding\n\nMultiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/50283d0600920c5f1e02cf44e54c0f1534c74e61.pdf, our Prevent Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/35a5defca7346bb1c212250867754b0a7ae5b478.pdfand all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). \n\nFor roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.\n\nProviding false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS."},{"id":"f3db4b2b-346c-46a4-8084-2eb3d9a483e4","title":"Senior Product Marketing Manager","department":"Learning","team":"Product Marketing","employmentType":"FullTime","location":"London","secondaryLocations":[],"publishedAt":"2026-09-07T08:19:27.608+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"England","addressCountry":"UK","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/multiverse/f3db4b2b-346c-46a4-8084-2eb3d9a483e4","applyUrl":"https://jobs.ashbyhq.com/multiverse/f3db4b2b-346c-46a4-8084-2eb3d9a483e4/application","descriptionHtml":"Multiverse is the upskilling platform for AI and Tech adoption.
We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.
Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.
In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.
But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.
Join Multiverse and power our mission to equip the workforce to win in the AI era.
The Opportunity
Billions have gone into enterprise AI. Most of it isn't working — organisations still can't turn model capability into measurable business impact. That's not a training problem or a slide-deck problem. It's a hard, unsolved technical challenge: building the systems that translate what AI can do into how work actually gets done inside real organisations, at scale, with proof it's working. That's the problem Multiverse exists to solve, and it's the one this role exists to sell.
Multiverse is seeking an exceptional Senior Product Marketing Manager to drive growth across both sides of our marketplace: attracting industry-leading enterprise partners and shaping a best-in-class platform experience for our learners.
About the role:
Lead go-to-market strategy for new product, feature, and narrative launches, effectively guiding cross-functional teams toward common goals.
Craft sales narratives and enable teams by generating launch excitement and providing compelling assets. You will build segment-focused sales playbooks and establish feedback loops between sales and product to enhance offerings.
Create compelling, structured messaging and positioning statements that highlight product benefits and resonate with your audience. You will also organise internal communications to ensure company-wide alignment.
Establish success metrics and analyse product performance, reporting to key stakeholders and using data to refine messaging and GTM strategies.
Own competitive landscape analysis, becoming an expert on market trends to help shape the product roadmap.
Partner cross-functionally with Product, Sales, Customer Success, and Marketing to align teams, deliver effective launches, and maintain trust with high-expectation stakeholders.
Champion the voice of the customer in product and commercial decisions via research, feedback, and market analysis, collaborating with external research partners when useful.
About you:
5+ years of relevant product marketing experience, including close collaboration with Sales, Product, and Marketing stakeholders.
Track record of impact and excellence leading product marketing or strategy initiatives at hyper-growth companies.
Proactive, effective communicator who adapts easily to changing priorities within a diverse, distributed team.
Positive-sum mentality, balancing high-level strategic reflection with a willingness to roll up your sleeves and execute.
Motivated by high-expectation stakeholders, with a proven ability to earn and retain trust through challenges.
High internal expectations for what is possible, coupled with the ability to bring others along on that journey.
Confident user of AI to improve the speed and quality of your work, raising the bar for what is possible within the team.
Adept at building workflows from scratch: turning ambiguous, 0-to-1 briefs into clear plans with defined success metrics, and owning timelines end-to-end.
Benefits
Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!
Our Commitment to Diversity, Equity and Inclusion
We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.
Our Commitment to Safeguarding
Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).
For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.
Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.
","descriptionPlain":"Multiverse is the upskilling platform for AI and Tech adoption.\n\nWe have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.\n\nOur upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.\n\nIn April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.\n\nBut we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.\n\nJoin Multiverse and power our mission to equip the workforce to win in the AI era.\n\n\n\nThe Opportunity\n\nBillions have gone into enterprise AI. Most of it isn't working — organisations still can't turn model capability into measurable business impact. That's not a training problem or a slide-deck problem. It's a hard, unsolved technical challenge: building the systems that translate what AI can do into how work actually gets done inside real organisations, at scale, with proof it's working. That's the problem Multiverse exists to solve, and it's the one this role exists to sell.\n\nMultiverse is seeking an exceptional Senior Product Marketing Manager to drive growth across both sides of our marketplace: attracting industry-leading enterprise partners and shaping a best-in-class platform experience for our learners.\n\nAbout the role:\n\n - Lead go-to-market strategy for new product, feature, and narrative launches, effectively guiding cross-functional teams toward common goals.\n\n - Craft sales narratives and enable teams by generating launch excitement and providing compelling assets. You will build segment-focused sales playbooks and establish feedback loops between sales and product to enhance offerings.\n\n - Create compelling, structured messaging and positioning statements that highlight product benefits and resonate with your audience. You will also organise internal communications to ensure company-wide alignment.\n\n - Establish success metrics and analyse product performance, reporting to key stakeholders and using data to refine messaging and GTM strategies.\n\n - Own competitive landscape analysis, becoming an expert on market trends to help shape the product roadmap.\n\n - Partner cross-functionally with Product, Sales, Customer Success, and Marketing to align teams, deliver effective launches, and maintain trust with high-expectation stakeholders.\n\n - Champion the voice of the customer in product and commercial decisions via research, feedback, and market analysis, collaborating with external research partners when useful.\n\nAbout you:\n\n - 5+ years of relevant product marketing experience, including close collaboration with Sales, Product, and Marketing stakeholders.\n\n - Track record of impact and excellence leading product marketing or strategy initiatives at hyper-growth companies.\n\n - Proactive, effective communicator who adapts easily to changing priorities within a diverse, distributed team.\n\n - Positive-sum mentality, balancing high-level strategic reflection with a willingness to roll up your sleeves and execute.\n\n - Motivated by high-expectation stakeholders, with a proven ability to earn and retain trust through challenges.\n\n - High internal expectations for what is possible, coupled with the ability to bring others along on that journey.\n\n - Confident user of AI to improve the speed and quality of your work, raising the bar for what is possible within the team.\n\n - Adept at building workflows from scratch: turning ambiguous, 0-to-1 briefs into clear plans with defined success metrics, and owning timelines end-to-end.\n\n\n\n\n\nBenefits\n\n - Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year\n\n - Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support\n\n - Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month\n\n - Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year\n\n - Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked! \n\n\nOur Commitment to Diversity, Equity and Inclusion\n\nWe’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here https://www.multiverse.io/en-GB/our-policies/equality-diversity-and-inclusion-policy.\n\nOur Commitment to Safeguarding\n\nMultiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/50283d0600920c5f1e02cf44e54c0f1534c74e61.pdf, our Prevent Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/35a5defca7346bb1c212250867754b0a7ae5b478.pdfand all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). \n\nFor roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.\n\nProviding false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS."},{"id":"3a0384e2-c47e-4674-aca1-6957a477b168","title":"Senior Manager, Learner & Client Support","department":"Operations","team":"Client Delivery Operations","employmentType":"FullTime","location":"London","secondaryLocations":[],"publishedAt":"2026-07-02T14:20:37.479+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"England","addressCountry":"UK","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/multiverse/3a0384e2-c47e-4674-aca1-6957a477b168","applyUrl":"https://jobs.ashbyhq.com/multiverse/3a0384e2-c47e-4674-aca1-6957a477b168/application","descriptionHtml":"Multiverse is the upskilling platform for AI and Tech adoption.
We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.
Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.
In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.
But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.
Join Multiverse and power our mission to equip the workforce to win in the AI era.
The Opportunity
Multiverse is building the AI-first workforce transformation platform that connects learning to career outcomes at scale. As we scale toward $1bn+ in bookings, we are investing in support as a strategic function: a new operating model, modern infrastructure, and a function that actively strengthens learner retention and customer trust.
This is a rare clean-sheet opportunity. In your first six months, you will design the support operating model from first principles and build the platform that runs it. Beyond that, you own the strategy, the operating model, and the long-term performance of support for a genuinely multi-sided audience: learners, the coaches who guide them, and the employers who fund them.
This is a build role, not a queue-management role. A Support Manager runs the day-to-day team and SLA delivery and reports to you. You set the direction, design the system, and hold the function to a standard the business can trust.
What You Will Own
The Build (First 6 Months)
Own the support infrastructure programme end to end: assess the current setup, design the target state, coordinate the build, manage cutover, and stabilise. A defined programme with clear milestone gates and acceptance criteria.
Design the support experience from first principles for each requester type (learner, coach, employer, internal Multiverse seller): what happens at every touchpoint from first contact to resolution, including communication, escalation, waiting states, and AI-to-human handoffs. The journey design drives system configuration, not the other way around.
Translate that design into Intercom configuration: taxonomy, workflow architecture, SLA definitions, routing, snooze protocols, ticket transparency, and native reporting. Every system decision traces back to a journey decision.
Act as single-threaded owner of the programme. You PM Intercom Professional Services and develop the internal technical specialist who will own the configuration long term.
Support Strategy & Operating Model (Ongoing)
Own the operating model and its evolution as volume patterns shift, new products launch, and AI capability expands. Set the roadmap two quarters ahead and hold delivery to the current one.
Design the metric framework across leading, process, and output layers, with first contact resolution and re-contact rate as honest measures of quality rather than activity.
Build and present the business case for support investment as revenue protection
AI Resolution & Knowledge
Define the AI resolution roadmap: which journeys move to AI, in what order, at what quality threshold, with humans kept in the loop on policy-sensitive cases (safeguarding, funding eligibility, qualification decisions).
Set the knowledge system and standards that power both agents and AI, and coach the Knowledge Manager who owns it day to day. A strong knowledge foundation is what makes scaled AI resolution possible.
Cross-Functional Partnership & Insight
Own the cross-system escalation model so escalations to partner teams keep context and visibility end to end.
Turn support into an organisational signal: surface recurring issues early, quantify their cost, and partner cross-functionally to drive root-cause fixes through a standing forum.
Team & Coordination
Lead a small team. The Support Manager runs day-to-day delivery, QA, and the agent team and reports to you. You coach the Knowledge Manager and develop the internal technical specialist toward independent ownership of the platform.
Set standards and operate above the day-to-day so you can focus on strategy and forward planning, and coordinate Intercom Professional Services throughout the build.
About You
You have done this before
7-10+ years in support operations, service design, or CX operations, including at least one build or redesign of a support function from operating model through system implementation. You have the playbook: set the baseline, design the target, sequence the build, enable the team, stabilise.
Strong, hands-on Intercom fluency. Intercom is the system you will run, so you need to know it well enough to direct Professional Services, QA a build, and recognise when a configuration is wrong. Equivalent enterprise support platform depth considered.
Track record in a B2B2C, regulated, or otherwise multi-stakeholder environment where support quality is tied to compliance, funding, or retention.
You think in systems, not tickets
You design operating models, not just workflows. You start from what the user should experience, work backwards to the process, then configure the system.
You understand the compounding relationship between knowledge quality, AI resolution, and human effectiveness, and why the knowledge foundation has to come first.
You build metric frameworks an exec team can trust. You know why containment metrics flatter and why re-contact rates do not.
You lead through influence
Internal stakeholder management is a core strength. The build and the function's ongoing performance depend on partnering across Product, Engineering, Learning, and Customer Success, and on building the accountability that makes cross-functional fixes actually happen. You manage up and across as naturally as you manage down.
You design for a genuine B2B2C landscape. Learners, coaches, and employers each need different things from support, with different urgency and stakes, and you build a model that serves each well without collapsing them into one queue.
You are direct and evidence-led, comfortable pushing back on senior stakeholders when the data says otherwise, and you hold the line against the cost-first, deflect-at-all-costs trap that has burned other AI-first support orgs.
You operate with urgency, hit deadlines by making scope calls early, and can work alongside a busy operational team without adding to their load.
Preferred Qualifications
Structured knowledge management practice (you will set the system and coach the owner, not run it yourself).
Education, workforce development, or apprenticeship provision (Ofsted, Skills England, ESFA funding rules).
Familiarity with Linear, Guru, and Slack in a cross-system support stack.
Experience making the case for support as revenue protection.
Why This Role
Most support leadership roles inherit a system and optimise at the margins. This one hands you a clean-sheet build and permanent ownership of what you create. You will have a Senior Director who clears the path, direct access to the tools and vendors, and a mandate to build support into a function that drives retention and customer trust.
Benefits
Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!
Our Commitment to Diversity, Equity and Inclusion
We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.
Our Commitment to Safeguarding
Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).
For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.
Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.
","descriptionPlain":"Multiverse is the upskilling platform for AI and Tech adoption.\n\nWe have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.\n\nOur upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.\n\nIn April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.\n\nBut we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.\n\nJoin Multiverse and power our mission to equip the workforce to win in the AI era.\n\nThe Opportunity\n\nMultiverse is building the AI-first workforce transformation platform that connects learning to career outcomes at scale. As we scale toward $1bn+ in bookings, we are investing in support as a strategic function: a new operating model, modern infrastructure, and a function that actively strengthens learner retention and customer trust.\n\nThis is a rare clean-sheet opportunity. In your first six months, you will design the support operating model from first principles and build the platform that runs it. Beyond that, you own the strategy, the operating model, and the long-term performance of support for a genuinely multi-sided audience: learners, the coaches who guide them, and the employers who fund them.\n\nThis is a build role, not a queue-management role. A Support Manager runs the day-to-day team and SLA delivery and reports to you. You set the direction, design the system, and hold the function to a standard the business can trust.\n\nWhat You Will Own\n\nThe Build (First 6 Months)\n\n - Own the support infrastructure programme end to end: assess the current setup, design the target state, coordinate the build, manage cutover, and stabilise. A defined programme with clear milestone gates and acceptance criteria.\n\n - Design the support experience from first principles for each requester type (learner, coach, employer, internal Multiverse seller): what happens at every touchpoint from first contact to resolution, including communication, escalation, waiting states, and AI-to-human handoffs. The journey design drives system configuration, not the other way around.\n\n - Translate that design into Intercom configuration: taxonomy, workflow architecture, SLA definitions, routing, snooze protocols, ticket transparency, and native reporting. Every system decision traces back to a journey decision.\n\n - Act as single-threaded owner of the programme. You PM Intercom Professional Services and develop the internal technical specialist who will own the configuration long term.\n\nSupport Strategy & Operating Model (Ongoing)\n\n - Own the operating model and its evolution as volume patterns shift, new products launch, and AI capability expands. Set the roadmap two quarters ahead and hold delivery to the current one.\n\n - Design the metric framework across leading, process, and output layers, with first contact resolution and re-contact rate as honest measures of quality rather than activity.\n\n - Build and present the business case for support investment as revenue protection\n\nAI Resolution & Knowledge\n\n - Define the AI resolution roadmap: which journeys move to AI, in what order, at what quality threshold, with humans kept in the loop on policy-sensitive cases (safeguarding, funding eligibility, qualification decisions).\n\n - Set the knowledge system and standards that power both agents and AI, and coach the Knowledge Manager who owns it day to day. A strong knowledge foundation is what makes scaled AI resolution possible.\n\nCross-Functional Partnership & Insight\n\n - Own the cross-system escalation model so escalations to partner teams keep context and visibility end to end.\n\n - Turn support into an organisational signal: surface recurring issues early, quantify their cost, and partner cross-functionally to drive root-cause fixes through a standing forum.\n\nTeam & Coordination\n\n - Lead a small team. The Support Manager runs day-to-day delivery, QA, and the agent team and reports to you. You coach the Knowledge Manager and develop the internal technical specialist toward independent ownership of the platform.\n\n - Set standards and operate above the day-to-day so you can focus on strategy and forward planning, and coordinate Intercom Professional Services throughout the build.\n\nAbout You\n\nYou have done this before\n\n - 7-10+ years in support operations, service design, or CX operations, including at least one build or redesign of a support function from operating model through system implementation. You have the playbook: set the baseline, design the target, sequence the build, enable the team, stabilise.\n\n - Strong, hands-on Intercom fluency. Intercom is the system you will run, so you need to know it well enough to direct Professional Services, QA a build, and recognise when a configuration is wrong. Equivalent enterprise support platform depth considered.\n\n - Track record in a B2B2C, regulated, or otherwise multi-stakeholder environment where support quality is tied to compliance, funding, or retention.\n\nYou think in systems, not tickets\n\n - You design operating models, not just workflows. You start from what the user should experience, work backwards to the process, then configure the system.\n\n - You understand the compounding relationship between knowledge quality, AI resolution, and human effectiveness, and why the knowledge foundation has to come first.\n\n - You build metric frameworks an exec team can trust. You know why containment metrics flatter and why re-contact rates do not.\n\nYou lead through influence\n\n - Internal stakeholder management is a core strength. The build and the function's ongoing performance depend on partnering across Product, Engineering, Learning, and Customer Success, and on building the accountability that makes cross-functional fixes actually happen. You manage up and across as naturally as you manage down.\n\n - You design for a genuine B2B2C landscape. Learners, coaches, and employers each need different things from support, with different urgency and stakes, and you build a model that serves each well without collapsing them into one queue.\n\n - You are direct and evidence-led, comfortable pushing back on senior stakeholders when the data says otherwise, and you hold the line against the cost-first, deflect-at-all-costs trap that has burned other AI-first support orgs.\n\n - You operate with urgency, hit deadlines by making scope calls early, and can work alongside a busy operational team without adding to their load.\n\nPreferred Qualifications\n\n - Structured knowledge management practice (you will set the system and coach the owner, not run it yourself).\n\n - Education, workforce development, or apprenticeship provision (Ofsted, Skills England, ESFA funding rules).\n\n - Familiarity with Linear, Guru, and Slack in a cross-system support stack.\n\n - Experience making the case for support as revenue protection.\n\nWhy This Role\n\nMost support leadership roles inherit a system and optimise at the margins. This one hands you a clean-sheet build and permanent ownership of what you create. You will have a Senior Director who clears the path, direct access to the tools and vendors, and a mandate to build support into a function that drives retention and customer trust.\n\n\n\n\n\nBenefits\n\n - Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year\n\n - Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support\n\n - Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month\n\n - Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year\n\n - Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked! \n\n\nOur Commitment to Diversity, Equity and Inclusion\n\nWe’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here https://www.multiverse.io/en-GB/our-policies/equality-diversity-and-inclusion-policy.\n\nOur Commitment to Safeguarding\n\nMultiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/50283d0600920c5f1e02cf44e54c0f1534c74e61.pdf, our Prevent Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/35a5defca7346bb1c212250867754b0a7ae5b478.pdfand all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). \n\nFor roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.\n\nProviding false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS."},{"id":"05092cac-c950-4c74-ae40-ea36332b6511","title":"Regional Director, Enterprise Sales","department":"Sales","team":"Sales","employmentType":"FullTime","location":"London","secondaryLocations":[],"publishedAt":"2025-10-31T10:09:47.898+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"England","addressCountry":"UK","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/multiverse/05092cac-c950-4c74-ae40-ea36332b6511","applyUrl":"https://jobs.ashbyhq.com/multiverse/05092cac-c950-4c74-ae40-ea36332b6511/application","descriptionHtml":"Multiverse is the upskilling platform for AI and Tech adoption.
We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.
Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.
In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.
But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.
Join Multiverse and power our mission to equip the workforce to win in the AI era.
The Opportunity
A big part of achieving our £1.7Bn valuation was scaling our world-class Go-to-market team. We are just getting started, and are looking for exceptional sales individuals to help drive continued growth in the UK. For the first time, we are now hiring externally for a Regional Director position.
Once here you will
Learn and lead the Multiverse GTM playbook supported by an industry-renowned sales training and a true development culture
Grow and manage a team of up to 7 Enterprise Account Executives
Maintain a hands on approach, regularly joining customer meetings alongside your team
Run trainings, prep calls, deal reviews and QBRs
Driving a culture of excellence and high performance within your team
Report to an Area Vice President and run a significant book of business in our UK team
Work with cross functional teams (Customer Success, Business Value Consultants, Marketing, Product) to ensure we are providing and maintaining outstanding solutions for our clients.
What you bring
You have 3+ years of individual contributor experience in an enterprise B2B sales environment, plus 2+ years experience managing a team of high performing reps
You are data-driven and can enable and inspire your team members to manage large, complex deals proactively and effectively
You have consistently demonstrated excellence in the past as a top performer and are someone who is highly achievement orientated, both in and out of work
You are motivated by professional development and want to learn from the best in the GTM business
You are driven to continually raise the bar in terms of personal and team performance
You are adaptable, resilient, and empathetic with how you work with others and manage your teams
You have the ability to communicate and teach complex problems and processes simply and effectively
You can use data to its maximum potential to identify opportunities and mitigate risks in deals in your team
You care about social mobility and Multiverse’s mission
Benefits
Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!
Our Commitment to Diversity, Equity and Inclusion
We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.
Our Commitment to Safeguarding
Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).
For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.
Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.
","descriptionPlain":"Multiverse is the upskilling platform for AI and Tech adoption.\n\nWe have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.\n\nOur upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.\n\nIn April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.\n\nBut we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.\n\nJoin Multiverse and power our mission to equip the workforce to win in the AI era.\n\nThe Opportunity\n\nA big part of achieving our £1.7Bn valuation was scaling our world-class Go-to-market team. We are just getting started, and are looking for exceptional sales individuals to help drive continued growth in the UK. For the first time, we are now hiring externally for a Regional Director position.\n\n\nOnce here you will\n\n - Learn and lead the Multiverse GTM playbook supported by an industry-renowned sales training and a true development culture\n\n - Grow and manage a team of up to 7 Enterprise Account Executives\n\n - Maintain a hands on approach, regularly joining customer meetings alongside your team\n\n - Run trainings, prep calls, deal reviews and QBRs\n\n - Driving a culture of excellence and high performance within your team\n\n - Report to an Area Vice President and run a significant book of business in our UK team\n\n - Work with cross functional teams (Customer Success, Business Value Consultants, Marketing, Product) to ensure we are providing and maintaining outstanding solutions for our clients.\n\n\n\nWhat you bring\n\n - You have 3+ years of individual contributor experience in an enterprise B2B sales environment, plus 2+ years experience managing a team of high performing reps\n\n - You are data-driven and can enable and inspire your team members to manage large, complex deals proactively and effectively\n\n - You have consistently demonstrated excellence in the past as a top performer and are someone who is highly achievement orientated, both in and out of work\n\n - You are motivated by professional development and want to learn from the best in the GTM business\n\n - You are driven to continually raise the bar in terms of personal and team performance\n\n - You are adaptable, resilient, and empathetic with how you work with others and manage your teams\n\n - You have the ability to communicate and teach complex problems and processes simply and effectively\n\n - You can use data to its maximum potential to identify opportunities and mitigate risks in deals in your team\n\n - You care about social mobility and Multiverse’s mission\n\n\n\n\n\nBenefits\n\n - Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year\n\n - Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support\n\n - Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month\n\n - Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year\n\n - Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked! \n\n\nOur Commitment to Diversity, Equity and Inclusion\n\nWe’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here https://www.multiverse.io/en-GB/our-policies/equality-diversity-and-inclusion-policy.\n\nOur Commitment to Safeguarding\n\nMultiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/50283d0600920c5f1e02cf44e54c0f1534c74e61.pdf, our Prevent Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/35a5defca7346bb1c212250867754b0a7ae5b478.pdfand all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). \n\nFor roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.\n\nProviding false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS."},{"id":"6b217f4f-13f7-4c67-b0b6-b6d201e921c7","title":"Campaigns & Content Specialist","department":"CEO Office","team":"CEO Office","employmentType":"FullTime","location":"London","secondaryLocations":[],"publishedAt":"2026-09-09T08:12:17.287+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"England","addressCountry":"UK","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/multiverse/6b217f4f-13f7-4c67-b0b6-b6d201e921c7","applyUrl":"https://jobs.ashbyhq.com/multiverse/6b217f4f-13f7-4c67-b0b6-b6d201e921c7/application","descriptionHtml":"Multiverse is the upskilling platform for AI and Tech adoption.
We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.
Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.
In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.
But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.
Join Multiverse and power our mission to equip the workforce to win in the AI era.
Once you're here, you will:
Take full ownership of delivering campaigns end-to-end on a quarterly bases, from brief to delivery, working across channels like PR, social/digital, internal comms and events
Turn a campaign brief into a project plan: scoping the work, setting the timeline, and identifying who needs to be involved and when
Coordinate with external vendors and across internal teams that typically contribute to each campaign, keeping trackers current and hitting the date, flagging progress throughout and proactively spotting as well as solving blockers before they threaten timelines.
Track and report on campaign and event performance against agreed success metrics, turning results into clear takeaways and recommendations for what to repeat or change next time
Spot and flag blockers and risks early, before they threaten the timeline
Produce first-draft copy, briefing docs and materials to a high standard, applying feedback so the same issue doesn't recur
Use AI tools fluently - drafting, research, summarising, first-pass analysis - to work faster and enable creative execution, without compromising the quality bar
Own the ad hoc execution of the comms team's recurring commitments, like all-hands and event logistics for one-off events, ensuring quality delivery and proposing suggestions that can drive efficiency in how we operate as a team.
Work closely with leaders across Comms, Brand and Marketing, who will give you clear strategic direction and define quality
About you:
You have good judgement, strong organisational skills and creativity - you can turn a brief into a clear plan
You're genuinely energised by the detail of delivery, not just the creative brief
You're comfortable working across multiple channels: a PR background is not essential, a digital/social comms or events background works just as well - what matters is your judgement and creativity.
You have a track record of coordinating cross-functional contributors to hit a deadline, even when they don't report to you
You produce excellent first-draft work and take feedback well, applying it so the same note doesn't come up twice
You are hungry to learn and develop from the Comms, Brand and Marketing leaders you’ll collaborate with closely
You're fluent in AI tools and use them to move faster, while applying strong judgement to everything you ship
You thrive in a networked organisation, building trust with people across teams who don't report to you
Benefits
Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!
Our Commitment to Diversity, Equity and Inclusion
We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.
Our Commitment to Safeguarding
Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).
For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.
Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.
","descriptionPlain":"Multiverse is the upskilling platform for AI and Tech adoption.\n\nWe have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.\n\nOur upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.\n\nIn April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.\n\nBut we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.\n\nJoin Multiverse and power our mission to equip the workforce to win in the AI era.\n\nOnce you're here, you will:\n\n - Take full ownership of delivering campaigns end-to-end on a quarterly bases, from brief to delivery, working across channels like PR, social/digital, internal comms and events\n\n - Turn a campaign brief into a project plan: scoping the work, setting the timeline, and identifying who needs to be involved and when\n\n - Coordinate with external vendors and across internal teams that typically contribute to each campaign, keeping trackers current and hitting the date, flagging progress throughout and proactively spotting as well as solving blockers before they threaten timelines.\n\n - Track and report on campaign and event performance against agreed success metrics, turning results into clear takeaways and recommendations for what to repeat or change next time\n\n - Spot and flag blockers and risks early, before they threaten the timeline\n\n - Produce first-draft copy, briefing docs and materials to a high standard, applying feedback so the same issue doesn't recur\n\n - Use AI tools fluently - drafting, research, summarising, first-pass analysis - to work faster and enable creative execution, without compromising the quality bar\n\n - Own the ad hoc execution of the comms team's recurring commitments, like all-hands and event logistics for one-off events, ensuring quality delivery and proposing suggestions that can drive efficiency in how we operate as a team.\n\n - Work closely with leaders across Comms, Brand and Marketing, who will give you clear strategic direction and define quality\n\nAbout you:\n\n - You have good judgement, strong organisational skills and creativity - you can turn a brief into a clear plan\n\n - You're genuinely energised by the detail of delivery, not just the creative brief\n\n - You're comfortable working across multiple channels: a PR background is not essential, a digital/social comms or events background works just as well - what matters is your judgement and creativity.\n\n - You have a track record of coordinating cross-functional contributors to hit a deadline, even when they don't report to you\n\n - You produce excellent first-draft work and take feedback well, applying it so the same note doesn't come up twice\n\n - You are hungry to learn and develop from the Comms, Brand and Marketing leaders you’ll collaborate with closely\n\n - You're fluent in AI tools and use them to move faster, while applying strong judgement to everything you ship\n\n - You thrive in a networked organisation, building trust with people across teams who don't report to you\n\n\n\n\n\nBenefits\n\n - Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year\n\n - Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support\n\n - Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month\n\n - Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year\n\n - Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked! \n\n\nOur Commitment to Diversity, Equity and Inclusion\n\nWe’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here https://www.multiverse.io/en-GB/our-policies/equality-diversity-and-inclusion-policy.\n\nOur Commitment to Safeguarding\n\nMultiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/50283d0600920c5f1e02cf44e54c0f1534c74e61.pdf, our Prevent Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/35a5defca7346bb1c212250867754b0a7ae5b478.pdfand all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). \n\nFor roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.\n\nProviding false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS."},{"id":"b8af61df-b9ab-4a20-89a1-165673b110df","title":"Strategic Account Executive, UK ","department":"Sales","team":"Enterprise Sales","employmentType":"FullTime","location":"London","secondaryLocations":[],"publishedAt":"2025-11-26T12:16:54.466+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"England","addressCountry":"UK","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/multiverse/b8af61df-b9ab-4a20-89a1-165673b110df","applyUrl":"https://jobs.ashbyhq.com/multiverse/b8af61df-b9ab-4a20-89a1-165673b110df/application","descriptionHtml":"Multiverse is the upskilling platform for AI and Tech adoption.
We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.
Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.
In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.
But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.
Join Multiverse and power our mission to equip the workforce to win in the AI era.
The Opportunity
A big part of achieving our £1.7Bn valuation was scaling our world-class Go-to-market team. We are just getting started, and are looking for exceptional sales individuals to help drive continued growth in the UK. We are expanding our Strategic Accounts team to accelerate growth across our largest and most complex customers and accounts
Once here, you will:
Own some of our most important enterprise relationships. You’ll focus on multi-million-pound, multi-stakeholder accounts where strategic influence and long-term value creation are essential.
Work to drive new opportunities in 1-3 strategic accounts connecting with C-level to C-2 business leaders
Understand the challenges your accounts face related to digital transformation and capacity, capability and diversity, and learn to position the Multiverse solution appropriately
Execute the world-class Multiverse GTM playbook supported by industry-leading sales training and a true development culture
Apply MEDDIC to drive and grow your opportunities
Work with our Business Value Consultant team to build and deliver ROI assessments within your accounts to prove the value of the Multiverse solution and close strategic deals
Consistently build champions to land 1-2 strategic accounts logos as well as to expand within your 1-2 existing customers
Keep your accounts to build your own strategic book to multi-million pound annual opportunities
Work with cross functional teams (Customer Success, Business Value Consultants, Marketing, Product) to ensure we are providing and maintaining outstanding solutions for our strategic accounts
Drive a culture of excellence and high performance within your account team
What you bring:
You have 5-8+ years of closing experience in an enterprise, major or strategic B2B sales environment.
Experience landing FTSE 100/Fortune 500 accounts and significantly growing these across multiple years into multi-million £ partnerships
You have a proven track record in creating and driving new business and are always looking for ways to grow business with your clients through strategic approaches
Expertise running complex sales cycles with multiple business units and senior stakeholders.
Strong command of MEDDICC and value-based selling methodologies.
You have demonstrated excellence in the past as a top performer in your previous roles, and are someone who is highly achievement orientated
You are high energy and driven to continually raise the bar in terms of performance and expectations
Driving a culture of excellence and high performance within your account team
Benefits
Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!
Our Commitment to Diversity, Equity and Inclusion
We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.
Our Commitment to Safeguarding
Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).
For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.
Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.
","descriptionPlain":"Multiverse is the upskilling platform for AI and Tech adoption.\n\nWe have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.\n\nOur upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.\n\nIn April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.\n\nBut we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.\n\nJoin Multiverse and power our mission to equip the workforce to win in the AI era.\n\nThe Opportunity\n\nA big part of achieving our £1.7Bn valuation was scaling our world-class Go-to-market team. We are just getting started, and are looking for exceptional sales individuals to help drive continued growth in the UK. We are expanding our Strategic Accounts team to accelerate growth across our largest and most complex customers and accounts\n\n\nOnce here, you will:\n\n - Own some of our most important enterprise relationships. You’ll focus on multi-million-pound, multi-stakeholder accounts where strategic influence and long-term value creation are essential.\n\n - Work to drive new opportunities in 1-3 strategic accounts connecting with C-level to C-2 business leaders\n\n - Understand the challenges your accounts face related to digital transformation and capacity, capability and diversity, and learn to position the Multiverse solution appropriately\n\n - Execute the world-class Multiverse GTM playbook supported by industry-leading sales training and a true development culture\n\n - Apply MEDDIC to drive and grow your opportunities\n\n - Work with our Business Value Consultant team to build and deliver ROI assessments within your accounts to prove the value of the Multiverse solution and close strategic deals\n\n - Consistently build champions to land 1-2 strategic accounts logos as well as to expand within your 1-2 existing customers\n\n - Keep your accounts to build your own strategic book to multi-million pound annual opportunities\n\n - Work with cross functional teams (Customer Success, Business Value Consultants, Marketing, Product) to ensure we are providing and maintaining outstanding solutions for our strategic accounts\n\n Drive a culture of excellence and high performance within your account team\n\n\n\nWhat you bring:\n\n - You have 5-8+ years of closing experience in an enterprise, major or strategic B2B sales environment.\n\n - Experience landing FTSE 100/Fortune 500 accounts and significantly growing these across multiple years into multi-million £ partnerships\n\n - You have a proven track record in creating and driving new business and are always looking for ways to grow business with your clients through strategic approaches\n\n - Expertise running complex sales cycles with multiple business units and senior stakeholders.\n\n - Strong command of MEDDICC and value-based selling methodologies.\n\n - You have demonstrated excellence in the past as a top performer in your previous roles, and are someone who is highly achievement orientated\n\n - You are high energy and driven to continually raise the bar in terms of performance and expectations\n\n - Driving a culture of excellence and high performance within your account team\n\n\n\n\n\n\n\nBenefits\n\n - Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year\n\n - Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support\n\n - Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month\n\n - Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year\n\n - Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked! \n\n\nOur Commitment to Diversity, Equity and Inclusion\n\nWe’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here https://www.multiverse.io/en-GB/our-policies/equality-diversity-and-inclusion-policy.\n\nOur Commitment to Safeguarding\n\nMultiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/50283d0600920c5f1e02cf44e54c0f1534c74e61.pdf, our Prevent Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/35a5defca7346bb1c212250867754b0a7ae5b478.pdfand all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). \n\nFor roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.\n\nProviding false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS."},{"id":"58389a21-a599-43b6-9869-9885a16e2072","title":"Senior AI Engineer ","department":"Engineering","team":"AI Transformation","employmentType":"FullTime","location":"London","secondaryLocations":[],"publishedAt":"2026-09-29T14:08:51.168+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"England","addressCountry":"UK","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/multiverse/58389a21-a599-43b6-9869-9885a16e2072","applyUrl":"https://jobs.ashbyhq.com/multiverse/58389a21-a599-43b6-9869-9885a16e2072/application","descriptionHtml":"Multiverse is the upskilling platform for AI and Tech adoption.
We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.
Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.
In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.
But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.
Join Multiverse and power our mission to equip the workforce to win in the AI era.
AI Transformation is a small, focused squad that is driving Multiverse’s next wave of growth. Our mandate is to rebuild how the company actually works, function by function, and to establish the practices that make Multiverse an AI-first company from the core out.
But our work doesn’t stop there. We are building a product that we will take to market to truly be a transformation partner to our customers. Joining this team means shaping the future of Multiverse, of our customers, and of the wider workforce as we navigate the new world of work.
The team is high velocity, inherently cross-functional and broad in scope. We work alongside colleagues whose work we are reimagining, and closely with the wider engineering org building Multiverse's current customer-facing product. The structure is flat and fast, with egos left at the door, bias to action and fun at our core.
Every day will be different, but you can expect it to include:
Own and deliver end-to-end AI systems: agents and the platforms they depend on. You identify a user problem, break it down and build the AI system that solves it, in close partnership with the teams who will adopt it
Design context and retrieval strategies: the retrieval pipelines, conversation memory, summarisation strategies, chunking logic and RBAC that make context useful and permission-aware
Build evaluation frameworks. You build automated eval pipelines and human-in-the-loop review processes that tell the team whether its AI systems are doing what they should.
Design tool integrations. Agents are only as capable as the systems and context they can reach. You design and build the tool layer: MCPs, APIs, data contracts, and the error handling that makes tool use reliable.
Influence technical direction. You have opinions about how things should be built, and you back them up with evidence. You contribute to architectural decisions, push back when the team is heading in the wrong direction, and propose better approaches.
Production AI Agent Engineering: You have shipped AI systems that serve real users at scale. You understand the engineering challenges that make agent systems different from conventional software, including context management, model selection and routing, cost engineering, tool use and agent augmentation, and evaluation
Product mindset: Your natural instinct is to identify the real user pain, understand their requirements and build pragmatic, high-impact solutions. You test, learn and iterate fast, and are comfortable executing under high ambiguity
Full-Stack Delivery: You work across the stack: LLM integration, backend services, data pipelines, and enough frontend to ship end to end
Communication: You can explain technical concepts clearly to both engineers and business colleagues. You proactively engage the people around your work, and bring them along with you on the journey
Fluent in AI-assisted development and can mentor others to do it well
Benefits
Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!
Our Commitment to Diversity, Equity and Inclusion
We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.
Our Commitment to Safeguarding
Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).
For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.
Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.
","descriptionPlain":"Multiverse is the upskilling platform for AI and Tech adoption.\n\nWe have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.\n\nOur upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.\n\nIn April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.\n\nBut we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.\n\nJoin Multiverse and power our mission to equip the workforce to win in the AI era.\n\n\nTHE AI TRANSFORMATION TEAM\n\nAI Transformation is a small, focused squad that is driving Multiverse’s next wave of growth. Our mandate is to rebuild how the company actually works, function by function, and to establish the practices that make Multiverse an AI-first company from the core out.\n\nBut our work doesn’t stop there. We are building a product that we will take to market to truly be a transformation partner to our customers. Joining this team means shaping the future of Multiverse, of our customers, and of the wider workforce as we navigate the new world of work.\n\nThe team is high velocity, inherently cross-functional and broad in scope. We work alongside colleagues whose work we are reimagining, and closely with the wider engineering org building Multiverse's current customer-facing product. The structure is flat and fast, with egos left at the door, bias to action and fun at our core.\n\n\n\n\nWHAT YOUR DAY-TO-DAY WILL LOOK LIKE\n\nEvery day will be different, but you can expect it to include:\n\nOwn and deliver end-to-end AI systems: agents and the platforms they depend on. You identify a user problem, break it down and build the AI system that solves it, in close partnership with the teams who will adopt it\n\nDesign context and retrieval strategies: the retrieval pipelines, conversation memory, summarisation strategies, chunking logic and RBAC that make context useful and permission-aware\n\nBuild evaluation frameworks. You build automated eval pipelines and human-in-the-loop review processes that tell the team whether its AI systems are doing what they should.\n\nDesign tool integrations. Agents are only as capable as the systems and context they can reach. You design and build the tool layer: MCPs, APIs, data contracts, and the error handling that makes tool use reliable.\n\nInfluence technical direction. You have opinions about how things should be built, and you back them up with evidence. You contribute to architectural decisions, push back when the team is heading in the wrong direction, and propose better approaches.\n\n\n\n\nWHAT WE ARE LOOKING FOR\n\n - Production AI Agent Engineering: You have shipped AI systems that serve real users at scale. You understand the engineering challenges that make agent systems different from conventional software, including context management, model selection and routing, cost engineering, tool use and agent augmentation, and evaluation\n\n - Product mindset: Your natural instinct is to identify the real user pain, understand their requirements and build pragmatic, high-impact solutions. You test, learn and iterate fast, and are comfortable executing under high ambiguity\n\n - Full-Stack Delivery: You work across the stack: LLM integration, backend services, data pipelines, and enough frontend to ship end to end\n\n - Communication: You can explain technical concepts clearly to both engineers and business colleagues. You proactively engage the people around your work, and bring them along with you on the journey\n\n - Fluent in AI-assisted development and can mentor others to do it well\n\n\n\n\n\nBenefits\n\n - Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year\n\n - Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support\n\n - Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month\n\n - Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year\n\n - Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked! \n\n\nOur Commitment to Diversity, Equity and Inclusion\n\nWe’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here https://www.multiverse.io/en-GB/our-policies/equality-diversity-and-inclusion-policy.\n\nOur Commitment to Safeguarding\n\nMultiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/50283d0600920c5f1e02cf44e54c0f1534c74e61.pdf, our Prevent Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/35a5defca7346bb1c212250867754b0a7ae5b478.pdfand all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). \n\nFor roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.\n\nProviding false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS."},{"id":"0f4df3d2-a1c1-4360-a57d-41daf643ef69","title":"Senior Legal Counsel (UK & Germany) ","department":"Legal","team":"Legal","employmentType":"FullTime","location":"London","secondaryLocations":[],"publishedAt":"2026-10-06T11:07:44.865+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"England","addressCountry":"UK","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/multiverse/0f4df3d2-a1c1-4360-a57d-41daf643ef69","applyUrl":"https://jobs.ashbyhq.com/multiverse/0f4df3d2-a1c1-4360-a57d-41daf643ef69/application","descriptionHtml":"Multiverse is the upskilling platform for AI and Tech adoption.
We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.
Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.
In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.
But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.
Join Multiverse and power our mission to equip the workforce to win in the AI era.
*German and England & Wales qualification to practice law required.
The Role
This is a newly created position within Multiverse’s Legal team, reporting directly to the General Counsel. As we expand our international footprint, this role is vital in establishing our in-house legal capability across both the UK and German markets.
You will serve as the primary legal partner for our German operations—including StackFuel GmbH and future acquisitions—while providing commercial legal support to the UK business. We are looking for a collaborative professional who enjoys working across cultures and is excited to contribute to a growing, impact-driven organisation.
What You’ll Do
German Operations: Act as the lead legal advisor for German group entities, providing guidance on commercial, employment, and corporate matters.
Contract Management: Lead the German commercial contracting lifecycle (B2B, B2C, and B2G), drafting and negotiating agreements that help the business scale safely.
Regulatory Guidance: Navigate the German regulatory landscape, including vocational training regulations (AZAV), providing practical advice to support business growth.
Strategic Integration: Support post-acquisition workstreams, including contract migrations, governance alignment, and compliance harmonisation for European M&A transactions.
Employment Law: Advise on German employment matters, including works council engagement and equity schemes.
External Partnerships: Manage relationships with external German counsel to ensure high-quality, cost-effective support.
UK & Cross-Border Support: Draft and negotiate UK commercial contracts (tech, data, and partnerships) and act as a strategic bridge between UK and German business functions.
What We Are Looking For
We recognise that excellence comes from a variety of backgrounds. If you meet the core requirements below and are passionate about the role, we encourage you to apply.
Core Requirements:
Legal Qualification: Qualified to practice law in Germany.
Jurisdictional Experience: A strong understanding of the German legal market and experience working within the UK legal environment (e.g., in-house, international firm, or UK-based role).
Language Proficiency: Fluency in both German and English (written and spoken), with the ability to negotiate and draft legal documents in both languages.
Commercial Law Foundation: Experience managing a variety of commercial contracts and regulatory matters.
Great to Have (but not required):
Experience in M&A transactions or post-closing integration.
Background in German employment law (works councils or incentive plans).
Prior experience in an in-house environment, particularly within the tech or edtech sectors.
Familiarity with UK commercial legal frameworks.
Skills & Attributes:
Practical Judgement: The ability to provide clear, actionable advice to business leaders.
Adaptability: Comfortable navigating change and prioritizing tasks in a dynamic, fast-paced environment.
Collaborative Mindset: A desire to work effectively across different cultures, time zones, and departments.
Innovation-Led: An interest in how AI and technology are evolving the legal profession; we value a forward-thinking approach to productivity.
Mission-Driven: A genuine interest in contributing to a business that prioritizes social impact.
Benefits
Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!
Our Commitment to Diversity, Equity and Inclusion
We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.
Our Commitment to Safeguarding
Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).
For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.
Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.
","descriptionPlain":"Multiverse is the upskilling platform for AI and Tech adoption.\n\nWe have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.\n\nOur upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.\n\nIn April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.\n\nBut we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.\n\nJoin Multiverse and power our mission to equip the workforce to win in the AI era.\n\n\nINTERNATIONAL LEGAL COUNSEL (UK & GERMANY)\n\n*German and England & Wales qualification to practice law required. \n\n\n\nThe Role\n\nThis is a newly created position within Multiverse’s Legal team, reporting directly to the General Counsel. As we expand our international footprint, this role is vital in establishing our in-house legal capability across both the UK and German markets.\n\nYou will serve as the primary legal partner for our German operations—including StackFuel GmbH and future acquisitions—while providing commercial legal support to the UK business. We are looking for a collaborative professional who enjoys working across cultures and is excited to contribute to a growing, impact-driven organisation.\n\nWhat You’ll Do\n\n - German Operations: Act as the lead legal advisor for German group entities, providing guidance on commercial, employment, and corporate matters.\n\n - Contract Management: Lead the German commercial contracting lifecycle (B2B, B2C, and B2G), drafting and negotiating agreements that help the business scale safely.\n\n - Regulatory Guidance: Navigate the German regulatory landscape, including vocational training regulations (AZAV), providing practical advice to support business growth.\n\n - Strategic Integration: Support post-acquisition workstreams, including contract migrations, governance alignment, and compliance harmonisation for European M&A transactions.\n\n - Employment Law: Advise on German employment matters, including works council engagement and equity schemes.\n\n - External Partnerships: Manage relationships with external German counsel to ensure high-quality, cost-effective support.\n\n - UK & Cross-Border Support: Draft and negotiate UK commercial contracts (tech, data, and partnerships) and act as a strategic bridge between UK and German business functions.\n\nWhat We Are Looking For\n\nWe recognise that excellence comes from a variety of backgrounds. If you meet the core requirements below and are passionate about the role, we encourage you to apply.\n\nCore Requirements:\n\n - Legal Qualification: Qualified to practice law in Germany.\n\n - Jurisdictional Experience: A strong understanding of the German legal market and experience working within the UK legal environment (e.g., in-house, international firm, or UK-based role).\n\n - Language Proficiency: Fluency in both German and English (written and spoken), with the ability to negotiate and draft legal documents in both languages.\n\n - Commercial Law Foundation: Experience managing a variety of commercial contracts and regulatory matters.\n\nGreat to Have (but not required):\n\n - Experience in M&A transactions or post-closing integration.\n\n - Background in German employment law (works councils or incentive plans).\n\n - Prior experience in an in-house environment, particularly within the tech or edtech sectors.\n\n - Familiarity with UK commercial legal frameworks.\n\nSkills & Attributes:\n\n - Practical Judgement: The ability to provide clear, actionable advice to business leaders.\n\n - Adaptability: Comfortable navigating change and prioritizing tasks in a dynamic, fast-paced environment.\n\n - Collaborative Mindset: A desire to work effectively across different cultures, time zones, and departments.\n\n - Innovation-Led: An interest in how AI and technology are evolving the legal profession; we value a forward-thinking approach to productivity.\n\n - Mission-Driven: A genuine interest in contributing to a business that prioritizes social impact.\n \n\n\n\n\n\nBenefits\n\n - Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year\n\n - Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support\n\n - Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month\n\n - Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year\n\n - Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked! \n\n\nOur Commitment to Diversity, Equity and Inclusion\n\nWe’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here https://www.multiverse.io/en-GB/our-policies/equality-diversity-and-inclusion-policy.\n\nOur Commitment to Safeguarding\n\nMultiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/50283d0600920c5f1e02cf44e54c0f1534c74e61.pdf, our Prevent Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/35a5defca7346bb1c212250867754b0a7ae5b478.pdfand all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). \n\nFor roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.\n\nProviding false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS."},{"id":"fab6ffc9-3c84-4eab-9841-af5867c6661b","title":"Share Plans Senior Specialist ","department":"Legal","team":"Legal","employmentType":"PartTime","location":"London","secondaryLocations":[],"publishedAt":"2026-07-17T10:48:56.529+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"England","addressCountry":"UK","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/multiverse/fab6ffc9-3c84-4eab-9841-af5867c6661b","applyUrl":"https://jobs.ashbyhq.com/multiverse/fab6ffc9-3c84-4eab-9841-af5867c6661b/application","descriptionHtml":"Multiverse is the upskilling platform for AI and Tech adoption.
We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.
Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.
In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.
But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.
Join Multiverse and power our mission to equip the workforce to win in the AI era.
You will be the subject-matter expert on employee equity at Multiverse - designing and continuously improving the administration of our equity programmes. You will own the day-to-day administration of Multiverse's employee equity programmes and lead and own company secretarial compliance across the group, applying sound judgment to identify and manage legal and regulatory risk. You will work closely with the General Counsel and broader Legal team, as well as with Finance, People, and external advisers.
This is an experienced specialist role requiring someone who exercises sound judgment, operates with a high degree of autonomy, and is meticulous and proactive in managing multiple competing priorities — and who understands that getting the detail right in equity and governance admin directly affects employees, investors, and regulators.
Note: this is a part-time role and will be 4-days a week.
Own the end-to-end process for employee equity documentation: issuing option agreements, exercise notices, and related correspondence accurately and on time
Design and implement equity management processes for grant issuances and exercises to maximise efficiency and user experience
Maintain and update Carta (our equity management platform) to ensure the cap table and option ledger are accurate and current
Maintain the statutory share register and related records
Coordinate ERS (Employment-Related Securities) annual returns and other HMRC filings, working with external advisers as needed
Support employees through the option exercise process, acting as the primary point of expertise resolving queries and escalating any, where appropriate, liaising with Finance and external providers
Track vesting schedules, leaver provisions, and good/bad leaver determinations in coordination with the People and Legal teams
Proactively identify and assess upcoming grant and exercise windows, filing deadlines, and compliance requirements — making judgment calls on prioritisation and escalation where needed
Support on equity-related aspects of M&A or restructuring transactions as required
You will also have a unique opportunity to be part of the wider legal team and support on the following:
Ensure the group's corporate approvals are properly documented — preparing board and shareholder resolutions and written consents across UK and German entities
Maintain accurate statutory registers and corporate records for UK Companies House and, working with local advisers, for German entities
File share allotment, confirmation statements, change of officer forms, and other routine Companies House submissions on time
Organise and minute board meetings, circulate papers, and maintain a governance calendar
Support the General Counsel in managing the group structure — tracking entity status, approvals chains, and cross-border governance requirements
Manage and direct external company secretarial providers and German notaries/advisers, exercising judgment on when to escalate or seek external counsel
Maintain a corporate approvals library and ensure executed documents are stored and accessible
Solid experience in an equity administration or company secretarial role (in-house or at a law firm / corporate services provider), with a track record of independently owning processes end-to-end and exercising judgment in ambiguous or complex situations
Sold understanding of UK employee share schemes — EMI options, CSOP, or similar — and an understanding of the HMRC reporting and compliance cycle
Experience with Carta or a comparable equity management platform (e.g. Ledgy, Global Shares)
Strong organisational skills and the ability to exercise judgment across multiple concurrent processes with firm external deadlines — you are able to assess risk, make independent decisions about prioritisation, and know when to escalate
Excellent written communication and the confidence to draft complex governance documents independently — including correspondence, resolutions, and minutes — with minimal oversight
Desirable
Experience with Companies House filing and UK statutory compliance for private companies
Exposure to cross-border or multi-entity group structures
Any exposure to German corporate or employment law, or to working with German advisers, would be a genuine advantage
A CGI (ICSA) qualification (or equivalent), or a legal/paralegal background with strong demonstrable governance expertise
Benefits
Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!
Our Commitment to Diversity, Equity and Inclusion
We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.
Our Commitment to Safeguarding
Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).
For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.
Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.
","descriptionPlain":"Multiverse is the upskilling platform for AI and Tech adoption.\n\nWe have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.\n\nOur upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.\n\nIn April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.\n\nBut we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.\n\nJoin Multiverse and power our mission to equip the workforce to win in the AI era.\n\nYou will be the subject-matter expert on employee equity at Multiverse - designing and continuously improving the administration of our equity programmes. You will own the day-to-day administration of Multiverse's employee equity programmes and lead and own company secretarial compliance across the group, applying sound judgment to identify and manage legal and regulatory risk. You will work closely with the General Counsel and broader Legal team, as well as with Finance, People, and external advisers.\n\nThis is an experienced specialist role requiring someone who exercises sound judgment, operates with a high degree of autonomy, and is meticulous and proactive in managing multiple competing priorities — and who understands that getting the detail right in equity and governance admin directly affects employees, investors, and regulators.\n\nNote: this is a part-time role and will be 4-days a week.\n\n \n \n\n\nWHAT YOU'LL DO\n\n\n\n\nEQUITY / SHARE PLAN :\n\n - Own the end-to-end process for employee equity documentation: issuing option agreements, exercise notices, and related correspondence accurately and on time\n\n - Design and implement equity management processes for grant issuances and exercises to maximise efficiency and user experience\n\n - Maintain and update Carta (our equity management platform) to ensure the cap table and option ledger are accurate and current\n\n - Maintain the statutory share register and related records\n\n - Coordinate ERS (Employment-Related Securities) annual returns and other HMRC filings, working with external advisers as needed\n\n - Support employees through the option exercise process, acting as the primary point of expertise resolving queries and escalating any, where appropriate, liaising with Finance and external providers\n\n - Track vesting schedules, leaver provisions, and good/bad leaver determinations in coordination with the People and Legal teams\n\n - Proactively identify and assess upcoming grant and exercise windows, filing deadlines, and compliance requirements — making judgment calls on prioritisation and escalation where needed\n\n - Support on equity-related aspects of M&A or restructuring transactions as required\n\n\n\nYou will also have a unique opportunity to be part of the wider legal team and support on the following: \n\n\n\n\nCOMPANY SECRETARIAL\n\n - Ensure the group's corporate approvals are properly documented — preparing board and shareholder resolutions and written consents across UK and German entities\n\n - Maintain accurate statutory registers and corporate records for UK Companies House and, working with local advisers, for German entities\n\n - File share allotment, confirmation statements, change of officer forms, and other routine Companies House submissions on time\n\n - Organise and minute board meetings, circulate papers, and maintain a governance calendar\n\n - Support the General Counsel in managing the group structure — tracking entity status, approvals chains, and cross-border governance requirements\n\n - Manage and direct external company secretarial providers and German notaries/advisers, exercising judgment on when to escalate or seek external counsel\n\n - Maintain a corporate approvals library and ensure executed documents are stored and accessible\n\n\nWHAT WE'RE LOOKING FOR\n\n - Solid experience in an equity administration or company secretarial role (in-house or at a law firm / corporate services provider), with a track record of independently owning processes end-to-end and exercising judgment in ambiguous or complex situations\n\n - Sold understanding of UK employee share schemes — EMI options, CSOP, or similar — and an understanding of the HMRC reporting and compliance cycle\n\n - Experience with Carta or a comparable equity management platform (e.g. Ledgy, Global Shares)\n\n - Strong organisational skills and the ability to exercise judgment across multiple concurrent processes with firm external deadlines — you are able to assess risk, make independent decisions about prioritisation, and know when to escalate\n\n - Excellent written communication and the confidence to draft complex governance documents independently — including correspondence, resolutions, and minutes — with minimal oversight\n\nDesirable\n\n - Experience with Companies House filing and UK statutory compliance for private companies\n\n - Exposure to cross-border or multi-entity group structures\n\n - Any exposure to German corporate or employment law, or to working with German advisers, would be a genuine advantage\n\n - A CGI (ICSA) qualification (or equivalent), or a legal/paralegal background with strong demonstrable governance expertise\n\n\n\n\n\n\n\nBenefits\n\n - Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year\n\n - Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support\n\n - Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month\n\n - Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year\n\n - Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked! \n\n\nOur Commitment to Diversity, Equity and Inclusion\n\nWe’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here https://www.multiverse.io/en-GB/our-policies/equality-diversity-and-inclusion-policy.\n\nOur Commitment to Safeguarding\n\nMultiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/50283d0600920c5f1e02cf44e54c0f1534c74e61.pdf, our Prevent Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/35a5defca7346bb1c212250867754b0a7ae5b478.pdfand all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). \n\nFor roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.\n\nProviding false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS."},{"id":"a729fed8-5035-471d-bac4-b275ba05c170","title":"Senior Leader - Product Marketing","department":"Product","team":"Product","employmentType":"FullTime","location":"London","secondaryLocations":[],"publishedAt":"2026-09-28T14:41:57.026+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"England","addressCountry":"UK","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/multiverse/a729fed8-5035-471d-bac4-b275ba05c170","applyUrl":"https://jobs.ashbyhq.com/multiverse/a729fed8-5035-471d-bac4-b275ba05c170/application","descriptionHtml":"Multiverse is the upskilling platform for AI and Tech adoption.
We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.
Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.
In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.
But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.
Join Multiverse and power our mission to equip the workforce to win in the AI era.
Billions have gone into enterprise AI. Most of it isn't working — organisations still can't turn model capability into measurable business impact. That's not a training problem or a slide-deck problem. It's a hard, unsolved technical challenge: building the systems that translate what AI can do into how work actually gets done inside real organisations, at scale, with proof it's working. That's the problem Multiverse exists to solve, and it's the one this role exists to sell.
We're hiring a Senior Leader of Product Marketing, reporting to the CPTO, to own the positioning, competitive intelligence, and go-to-market orchestration that makes that story credible to buyers who've heard \"AI transformation\" pitches before and have learned to discount them. This is a strategic leadership and launch-execution role: you're accountable for a narrative that has to survive a skeptical CTO's follow-up questions, not just land in a pitch deck.
You'll sit at the center of Product, Engineering, Sales, B2B Marketing, CS, and executive leadership — turning hard technical work into a case buyers trust, giving Sales what they need to win the deals that matter, and grounding pricing and roadmap decisions in real market evidence.
Growth today comes primarily through our sales motion — there isn't yet a significant inbound or demand-generation engine to lean on. This role needs to work effectively within that reality now, while helping shape what comes next, rather than assuming a demand-gen infrastructure that doesn't currently exist.
Positioning & narrative
Define and defend the category narrative and product positioning — including translating technical/AI capabilities into value claims that hold up under scrutiny from technical buyers, procurement, and security review, without overclaiming
Own messaging architecture across product lines and keep it consistent as the portfolio grows
Market & competitive intelligence
Run competitive intelligence (win-loss analysis, competitor tracking, technical benchmarking) and be the most credible voice in the room on what the market actually believes — evidence, not anecdote
Feed that signal directly into product roadmap and pricing decisions
Build lightweight, repeatable, automatable processes to get customer voice and insight directly into product development and launches — this currently happens ad hoc and needs an owner
GTM orchestration
Own launch strategy and sequencing — what to launch, when, and how big a moment to make of it — partnering with Product on roadmap-to-revenue sequencing so GTM readiness isn't an afterthought
Define launch success metrics and report on them credibly to executive leadership
Champion and put structure around the shift toward faster product launches — building quickly and iterating based on real performance
Sales & CS enablement
Equip Sales to win deals with best-in-class sales collateral, tools, and enablement, and support strategic deals directly where positioning or competitive dynamics are the blocker
Own strategic decisions on positioning, enablement, and the go-to-market motion for Sales leadership, not just content delivery
Pricing & packaging
Provide evidence-based input on pricing and packaging based on willingness-to-pay, competitive dynamics, and customer research, partnering with Product and Finance on monetization for new capabilities
Team & function leadership
Build, hire, and develop a product marketing team, and set the operating rhythm and tools for the function, including how AI is used to raise team velocity and rigor (currently a team of 4 product marketers)
Represent product marketing in executive/board-level conversations on market position and competitive dynamics
Operate as a peer to Product and Engineering leadership without formal authority over them — comfortable creating healthy tension, pushing back, and holding a different set of priorities from those teams when it's the right call
8+ years in product marketing, including 2+ years in people leadership, with a track record owning positioning and GTM strategy for complex technical B2B/B2B2C products — enterprise SaaS and/or AI/ML strongly preferred
Confident working alongside engineering and product: able to hold your own technically and translate real product/technical complexity into buyer value and revenue opportunity without a translator in the room
Strong quantitative instincts, with proven partnership across Product/tech, Sales, and Finance on roadmap, deal strategy, and monetisation — project-managing end-to-end what's built, what's sold, and revenue recognised
Executive presence: has presented market/competitive strategy to C-suite or board audiences
Proven experience operating at genuine scale-up pace — building processes, structure, and infrastructure from scratch with a lean team, rather than inheriting the mature systems and support functions (UXR, demand-gen, established pricing models) that exist at larger, more established organisations
You are an innovator and experimenter looking for new trends and technology to scale the impact and abilities of your team
You are comfortable with and motivated by high-expectations stakeholders; you are able to earn trust and retain it through difficult situations
You have a positive-sum mentality - you're equally excited about both rolling up your sleeves to get something done and reflecting on the bigger picture
You have high internal expectations for what is possible and the ability to bring others along on that journey
Demonstrated fluency with AI tools in your own workflow (competitive research, content drafting, win-loss synthesis) — this is now a baseline expectation, not a bonus
Experience at a company that scaled through a comparable stage transition (e.g., Series B→E, or pre-IPO→public)
Benefits
Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!
Our Commitment to Diversity, Equity and Inclusion
We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.
Our Commitment to Safeguarding
Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).
For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.
Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.
","descriptionPlain":"Multiverse is the upskilling platform for AI and Tech adoption.\n\nWe have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.\n\nOur upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.\n\nIn April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.\n\nBut we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.\n\nJoin Multiverse and power our mission to equip the workforce to win in the AI era.\n\n\n\n\nABOUT THE ROLE\n\nBillions have gone into enterprise AI. Most of it isn't working — organisations still can't turn model capability into measurable business impact. That's not a training problem or a slide-deck problem. It's a hard, unsolved technical challenge: building the systems that translate what AI can do into how work actually gets done inside real organisations, at scale, with proof it's working. That's the problem Multiverse exists to solve, and it's the one this role exists to sell.\n\nWe're hiring a Senior Leader of Product Marketing, reporting to the CPTO, to own the positioning, competitive intelligence, and go-to-market orchestration that makes that story credible to buyers who've heard \"AI transformation\" pitches before and have learned to discount them. This is a strategic leadership and launch-execution role: you're accountable for a narrative that has to survive a skeptical CTO's follow-up questions, not just land in a pitch deck.\n\nYou'll sit at the center of Product, Engineering, Sales, B2B Marketing, CS, and executive leadership — turning hard technical work into a case buyers trust, giving Sales what they need to win the deals that matter, and grounding pricing and roadmap decisions in real market evidence.\n\nGrowth today comes primarily through our sales motion — there isn't yet a significant inbound or demand-generation engine to lean on. This role needs to work effectively within that reality now, while helping shape what comes next, rather than assuming a demand-gen infrastructure that doesn't currently exist.\n\n\n\n\nWHAT YOU'LL OWN\n\nPositioning & narrative\n\n - Define and defend the category narrative and product positioning — including translating technical/AI capabilities into value claims that hold up under scrutiny from technical buyers, procurement, and security review, without overclaiming\n\n - Own messaging architecture across product lines and keep it consistent as the portfolio grows\n\nMarket & competitive intelligence\n\n - Run competitive intelligence (win-loss analysis, competitor tracking, technical benchmarking) and be the most credible voice in the room on what the market actually believes — evidence, not anecdote\n\n - Feed that signal directly into product roadmap and pricing decisions\n\n - Build lightweight, repeatable, automatable processes to get customer voice and insight directly into product development and launches — this currently happens ad hoc and needs an owner\n\nGTM orchestration\n\n - Own launch strategy and sequencing — what to launch, when, and how big a moment to make of it — partnering with Product on roadmap-to-revenue sequencing so GTM readiness isn't an afterthought\n\n - Define launch success metrics and report on them credibly to executive leadership\n\n - Champion and put structure around the shift toward faster product launches — building quickly and iterating based on real performance\n\nSales & CS enablement\n\n - Equip Sales to win deals with best-in-class sales collateral, tools, and enablement, and support strategic deals directly where positioning or competitive dynamics are the blocker\n\n - Own strategic decisions on positioning, enablement, and the go-to-market motion for Sales leadership, not just content delivery\n\nPricing & packaging\n\n - Provide evidence-based input on pricing and packaging based on willingness-to-pay, competitive dynamics, and customer research, partnering with Product and Finance on monetization for new capabilities\n\nTeam & function leadership\n\n - Build, hire, and develop a product marketing team, and set the operating rhythm and tools for the function, including how AI is used to raise team velocity and rigor (currently a team of 4 product marketers)\n\n - Represent product marketing in executive/board-level conversations on market position and competitive dynamics\n\n - Operate as a peer to Product and Engineering leadership without formal authority over them — comfortable creating healthy tension, pushing back, and holding a different set of priorities from those teams when it's the right call\n\n\nWHAT WE'RE LOOKING FOR\n\n - 8+ years in product marketing, including 2+ years in people leadership, with a track record owning positioning and GTM strategy for complex technical B2B/B2B2C products — enterprise SaaS and/or AI/ML strongly preferred\n\n - Confident working alongside engineering and product: able to hold your own technically and translate real product/technical complexity into buyer value and revenue opportunity without a translator in the room\n\n - Strong quantitative instincts, with proven partnership across Product/tech, Sales, and Finance on roadmap, deal strategy, and monetisation — project-managing end-to-end what's built, what's sold, and revenue recognised\n\n - Executive presence: has presented market/competitive strategy to C-suite or board audiences\n\n - Proven experience operating at genuine scale-up pace — building processes, structure, and infrastructure from scratch with a lean team, rather than inheriting the mature systems and support functions (UXR, demand-gen, established pricing models) that exist at larger, more established organisations\n\n - You are an innovator and experimenter looking for new trends and technology to scale the impact and abilities of your team\n\n - You are comfortable with and motivated by high-expectations stakeholders; you are able to earn trust and retain it through difficult situations\n\n - You have a positive-sum mentality - you're equally excited about both rolling up your sleeves to get something done and reflecting on the bigger picture\n\n - You have high internal expectations for what is possible and the ability to bring others along on that journey\n\n - Demonstrated fluency with AI tools in your own workflow (competitive research, content drafting, win-loss synthesis) — this is now a baseline expectation, not a bonus\n\n\nNICE TO HAVE\n\n - Experience at a company that scaled through a comparable stage transition (e.g., Series B→E, or pre-IPO→public)\n\n\n\n\n\n\n\n\nBenefits\n\n - Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year\n\n - Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support\n\n - Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month\n\n - Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year\n\n - Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked! \n\n\nOur Commitment to Diversity, Equity and Inclusion\n\nWe’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here https://www.multiverse.io/en-GB/our-policies/equality-diversity-and-inclusion-policy.\n\nOur Commitment to Safeguarding\n\nMultiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/50283d0600920c5f1e02cf44e54c0f1534c74e61.pdf, our Prevent Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/35a5defca7346bb1c212250867754b0a7ae5b478.pdfand all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). \n\nFor roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.\n\nProviding false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS."},{"id":"764fa366-dbe2-4f04-ae55-908651d4c771","title":"Senior Engineering Manager","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"London","secondaryLocations":[],"publishedAt":"2026-07-03T10:53:10.209+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"England","addressCountry":"UK","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/multiverse/764fa366-dbe2-4f04-ae55-908651d4c771","applyUrl":"https://jobs.ashbyhq.com/multiverse/764fa366-dbe2-4f04-ae55-908651d4c771/application","descriptionHtml":"Multiverse is the upskilling platform for AI and Tech adoption.
We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.
Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.
In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.
But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.
Join Multiverse and power our mission to equip the workforce to win in the AI era.
Every foundation model lab is solving the same problem: build more capability. Almost nobody is solving the harder one — what happens when that capability meets a real organisation and real people who have to relearn how they work. That's the adoption layer, still wide open, and Multiverse sits in the unique position to solve this problem with ten years of proprietary learner and employer data driven from 1,500+ companies that no one else has.
Diagnose & Prescribe (D&P) is the engine room of that problem. It works out what a learner or employer actually needs, then decides what they get funded for and which apprenticeship or learning path they're pointed to next. D&P is how we assess a learner's or employer's skill gaps, decide what they need, and point them to the right apprenticeship or learning path — so the blast radius here is human and financial, not just a dashboard metric.
The line between leading this team and building the product has already blurred, which is why this role exists as it does. We need a leader who stays close enough to the work to have credible judgment in it, and who builds a high-trust team where diverse perspectives actually make the problem-solving better.
This is a broad, domain-coherent, event-driven and increasingly AI-native estate. The dominant challenge isn't deep algorithmic difficulty in any single repo — it's holding the whole D&P picture, sequencing work across varied services, and keeping load-bearing decisions safe as the system evolves underneath you.
A genuinely unsolved problem — the constraint here is people and adoption, not model capability.
High agency. We set outcomes, not playbooks. You and your team define how this evolves.
Real commercial breadth. This team sits at the intersection of Product, go-to-market, and eligibility — closer to the customer than most engineering roles.
Craft that's respected, not traded off. Strict typing, layered testing, ADRs, observability — and AI-native ways of working as the baseline, not an experiment.
A company mid-transformation, told straight. Multiverse is rebuilding itself into a product-powered, AI-native company in real time. You're not inheriting a finished system — you're one of the people defining it.
You will own delivery, technical direction, and team health in the D&P service estate — the full learner and customer journey from diagnosis through prescription to onboarding and growth tracking. Concretely, that means leading the team(s) across surfaces like:
Diagnosis & needs assessment — AI-heavy services (retrieval-augmented generation (RAG), LLM-scored assessment) that turn raw signal into a picture of where a learner or employer actually is.
Prescription & eligibility — build the product which helps learners and customers understand the best learning course for their skills and career development, that leverages a customer's levy funds. Much of this is load-bearing logic with a genuine financial and regulatory blast radius.
Recommendation & onboarding — turning a diagnosis into the right prescribed path and getting learners into it, where those decisions become visible to customers and learners.
The platform arc — continuing to carve D&P logic out of the shared legacy monolith into dedicated services, while backing the newer AI-native product from beta toward scale.
Coach and build the team. Hire well, give every report a real growth plan, and move the team into a high-performing, AI-native operating rhythm — promotions and performance issues are never a surprise.
Stay hands-on. Whiteboard distributed designs, review and negotiate the RabbitMQ event schemas and API contracts that ripple across services, and write production code yourself when it's the fastest way to de-risk or unblock.
Deliver predictably. Use cycle time, change failure rate, and MTTR to balance shipping speed, debt, and change-safety on logic with genuine financial and regulatory blast radius.
Raise the AI-native bar. Prove better discovery-to-build-to-review loops on your own team and share what works across engineering.
Partner on strategy. Work directly with Product and Design — and closely with go-to-market — to turn learner and customer behaviour into technical direction on the surfaces where eligibility and recommendation decisions become visible to real customers.
A few terms you'll see below: D&P (Diagnose & Prescribe, this team's name), BAM (our hiring framework — Behaviour, Achievement, Mastery), ADRs (architecture decision records), IfATE (the UK body governing apprenticeship standards).
Engineering management of full-stack teams shipping production software, with real technical depth to review architecture and challenge design.
A team you led has shipped AI features to real users and operated them — not a side experiment.
Strong Python/TypeScript (if you don’t have Typescript, you will need to learn): React/Next.js (App Router, RSC, server actions), tRPC/GraphQL, Node/Express.
PostgreSQL at scale via an ORM, with migration discipline on large, live schemas.
Event-driven systems on a message bus (we use RabbitMQ) — versioned events, idempotency, backward-compatible migration.
A high engineering maturity bar as second nature: typing, testing, feature flags, ADRs, CI/CD, observability.
AI-native delivery in practice — you build daily with Claude Code, Cursor, or the current best tool, and understand context management, model selection, tool design, and the token economics that separate a prototype from an affordable production system.
GTM/acquisition-funnel experience — you've owned surfaces where onboarding and eligibility meet real customers.
Strangler-pattern pragmatism — legacy monolith and greenfield edge-native product, at the same time.
Accessibility and UX as defaults on learner-facing surfaces, not afterthoughts.
This role won't fit if you'd rather run ceremonies than stay in the system, the design, and the code yourself. It also won't fit if you see AI tooling as a productivity tweak rather than a step change in how a team works. And it needs someone who renegotiates the scope out loud when it's wrong, not someone who absorbs it and hopes it works out.
TypeScript core (React/Next.js, Node) with PostgreSQL and RabbitMQ as the event backbone, plus Python and Elixir services — from RAG pipelines to a Claude-powered edge-native product. GitHub, CircleCI, Datadog. AI-assisted development is first-class, not bolted on.
You'll lead full-stack engineers (with Python/Elixir specialists), report to the Senior Director of Engineering for Diagnose & Prescribe, and calibrate regularly with a peer group of EMs — you're not doing this alone. We reject micro-management: we set the objective, you and your team own the how. Kindness, candour, and curiosity over hierarchy — bad news travels as fast as good.
Benefits
Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!
Our Commitment to Diversity, Equity and Inclusion
We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.
Our Commitment to Safeguarding
Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).
For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.
Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.
","descriptionPlain":"Multiverse is the upskilling platform for AI and Tech adoption.\n\nWe have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.\n\nOur upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.\n\nIn April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.\n\nBut we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.\n\nJoin Multiverse and power our mission to equip the workforce to win in the AI era.\n\n\nWHY THIS ROLE EXISTS\n\nEvery foundation model lab is solving the same problem: build more capability. Almost nobody is solving the harder one — what happens when that capability meets a real organisation and real people who have to relearn how they work. That's the adoption layer, still wide open, and Multiverse sits in the unique position to solve this problem with ten years of proprietary learner and employer data driven from 1,500+ companies that no one else has.\n\nDiagnose & Prescribe (D&P) is the engine room of that problem. It works out what a learner or employer actually needs, then decides what they get funded for and which apprenticeship or learning path they're pointed to next. D&P is how we assess a learner's or employer's skill gaps, decide what they need, and point them to the right apprenticeship or learning path — so the blast radius here is human and financial, not just a dashboard metric.\n\nThe line between leading this team and building the product has already blurred, which is why this role exists as it does. We need a leader who stays close enough to the work to have credible judgment in it, and who builds a high-trust team where diverse perspectives actually make the problem-solving better.\n\nThis is a broad, domain-coherent, event-driven and increasingly AI-native estate. The dominant challenge isn't deep algorithmic difficulty in any single repo — it's holding the whole D&P picture, sequencing work across varied services, and keeping load-bearing decisions safe as the system evolves underneath you.\n\n\n\n\nWHAT YOU'RE SIGNING UP FOR\n\n - A genuinely unsolved problem — the constraint here is people and adoption, not model capability.\n\n - High agency. We set outcomes, not playbooks. You and your team define how this evolves.\n\n - Real commercial breadth. This team sits at the intersection of Product, go-to-market, and eligibility — closer to the customer than most engineering roles.\n\n - Craft that's respected, not traded off. Strict typing, layered testing, ADRs, observability — and AI-native ways of working as the baseline, not an experiment.\n\n - A company mid-transformation, told straight. Multiverse is rebuilding itself into a product-powered, AI-native company in real time. You're not inheriting a finished system — you're one of the people defining it.\n\n\nWHAT YOU'LL DO\n\nYou will own delivery, technical direction, and team health in the D&P service estate — the full learner and customer journey from diagnosis through prescription to onboarding and growth tracking. Concretely, that means leading the team(s) across surfaces like:\n\n - Diagnosis & needs assessment — AI-heavy services (retrieval-augmented generation (RAG), LLM-scored assessment) that turn raw signal into a picture of where a learner or employer actually is.\n\n - Prescription & eligibility — build the product which helps learners and customers understand the best learning course for their skills and career development, that leverages a customer's levy funds. Much of this is load-bearing logic with a genuine financial and regulatory blast radius.\n\n - Recommendation & onboarding — turning a diagnosis into the right prescribed path and getting learners into it, where those decisions become visible to customers and learners.\n\n - The platform arc — continuing to carve D&P logic out of the shared legacy monolith into dedicated services, while backing the newer AI-native product from beta toward scale.\n\n - Coach and build the team. Hire well, give every report a real growth plan, and move the team into a high-performing, AI-native operating rhythm — promotions and performance issues are never a surprise.\n\n - Stay hands-on. Whiteboard distributed designs, review and negotiate the RabbitMQ event schemas and API contracts that ripple across services, and write production code yourself when it's the fastest way to de-risk or unblock.\n\n - Deliver predictably. Use cycle time, change failure rate, and MTTR to balance shipping speed, debt, and change-safety on logic with genuine financial and regulatory blast radius.\n\n - Raise the AI-native bar. Prove better discovery-to-build-to-review loops on your own team and share what works across engineering.\n\n - Partner on strategy. Work directly with Product and Design — and closely with go-to-market — to turn learner and customer behaviour into technical direction on the surfaces where eligibility and recommendation decisions become visible to real customers.\n\n\nWHAT WE NEED\n\nA few terms you'll see below: D&P (Diagnose & Prescribe, this team's name), BAM (our hiring framework — Behaviour, Achievement, Mastery), ADRs (architecture decision records), IfATE (the UK body governing apprenticeship standards).\n\n - Engineering management of full-stack teams shipping production software, with real technical depth to review architecture and challenge design.\n\n - A team you led has shipped AI features to real users and operated them — not a side experiment.\n\n - Strong Python/TypeScript (if you don’t have Typescript, you will need to learn): React/Next.js (App Router, RSC, server actions), tRPC/GraphQL, Node/Express.\n\n - PostgreSQL at scale via an ORM, with migration discipline on large, live schemas.\n\n - Event-driven systems on a message bus (we use RabbitMQ) — versioned events, idempotency, backward-compatible migration.\n\n - A high engineering maturity bar as second nature: typing, testing, feature flags, ADRs, CI/CD, observability.\n\n - AI-native delivery in practice — you build daily with Claude Code, Cursor, or the current best tool, and understand context management, model selection, tool design, and the token economics that separate a prototype from an affordable production system.\n\n\nWHAT SETS YOU APART\n\n - GTM/acquisition-funnel experience — you've owned surfaces where onboarding and eligibility meet real customers.\n\n - Strangler-pattern pragmatism — legacy monolith and greenfield edge-native product, at the same time.\n\n - Accessibility and UX as defaults on learner-facing surfaces, not afterthoughts.\n\n\nNOT FOR YOU IF\n\nThis role won't fit if you'd rather run ceremonies than stay in the system, the design, and the code yourself. It also won't fit if you see AI tooling as a productivity tweak rather than a step change in how a team works. And it needs someone who renegotiates the scope out loud when it's wrong, not someone who absorbs it and hopes it works out.\n\n\n\n\nSTACK & HOW WE LEAD\n\nTypeScript core (React/Next.js, Node) with PostgreSQL and RabbitMQ as the event backbone, plus Python and Elixir services — from RAG pipelines to a Claude-powered edge-native product. GitHub, CircleCI, Datadog. AI-assisted development is first-class, not bolted on.\n\nYou'll lead full-stack engineers (with Python/Elixir specialists), report to the Senior Director of Engineering for Diagnose & Prescribe, and calibrate regularly with a peer group of EMs — you're not doing this alone. We reject micro-management: we set the objective, you and your team own the how. Kindness, candour, and curiosity over hierarchy — bad news travels as fast as good.\n\n\n\n\n\nBenefits\n\n - Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year\n\n - Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support\n\n - Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month\n\n - Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year\n\n - Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked! \n\n\nOur Commitment to Diversity, Equity and Inclusion\n\nWe’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here https://www.multiverse.io/en-GB/our-policies/equality-diversity-and-inclusion-policy.\n\nOur Commitment to Safeguarding\n\nMultiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/50283d0600920c5f1e02cf44e54c0f1534c74e61.pdf, our Prevent Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/35a5defca7346bb1c212250867754b0a7ae5b478.pdfand all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). \n\nFor roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.\n\nProviding false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS."},{"id":"ef8b1cbf-8d6a-4305-9098-872de60f6a31","title":"Customer Value Partner, Mid-Market","department":"Customer Impact","team":"Customer Impact","employmentType":"FullTime","location":"London","secondaryLocations":[],"publishedAt":"2026-07-07T14:42:20.926+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"England","addressCountry":"UK","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/multiverse/ef8b1cbf-8d6a-4305-9098-872de60f6a31","applyUrl":"https://jobs.ashbyhq.com/multiverse/ef8b1cbf-8d6a-4305-9098-872de60f6a31/application","descriptionHtml":"Multiverse is the upskilling platform for AI and Tech adoption.
We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.
Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.
In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.
But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.
Join Multiverse and power our mission to equip the workforce to win in the AI era.
At Multiverse, we are building a tech-first institution that combines work and learning to close the critical skills gap. The Customer Value Partner (CVP) is the primary architect of this transformation. In the Enterprise segment, you are the single point of accountability for our customers from the moment a contract is signed. You will lead the end-to-end journey - ensuring every launch is flawless, every program delivers measurable business impact, and every partnership has a clear, data-backed roadmap for expansion. This is a role for an operator who is as comfortable influencing a Director-level stakeholder as they are navigating the data-driven technicalities of a program launch.
Specifically, you will...
Independently lead the end-to-end customer journey for a portfolio of Enterprise accounts, from initial sales handover through to long-term value realization and renewal.
Build and defend credible, multi-threaded relationships across HR, executive sponsors, and business leaders, ensuring Multiverse is embedded in their digital and talent strategy.
Establish 12-month Mutual Action Plans and oversee launch excellence through the critical \"First 90 Days,\" collaborating with the central Fulfilment team on technical readiness and cohort setup.
Lead structured Executive Business Reviews (EBRs), synthesizing delivery outcomes and learner data into a compelling ROI story for senior stakeholders.
Proactively identify expansion and upsell triggers, building \"ready-to-close\" commercial cases backed by value proof and mutual action plans.
Align Delivery, Product, and Support teams to remove barriers and improve the overall Enterprise customer experience, acting as a source of wisdom for the wider team.
About You
You bring 2+ years of experience in Customer Success, Account Management, or Consulting, with a proven history of managing and growing high-stakes Enterprise B2B relationships.
You are a natural project leader who can leverage internal teams (such as Fulfilment and Admissions) to deliver a seamless customer experience during high-stakes implementation phases.
You are data-fluent. You don't just report on metrics; you interpret complex datasets and correlate Multiverse delivery data with a client's internal KPIs to build a technical ROI case.
You understand the mechanics of Net Revenue Retention (NRR) and have a strong instinct for identifying growth opportunities, building \"ready-to-close\" expansion cases backed by value proof and mutual action plans.
You are comfortable operating at senior stakeholder level, able to hold the room during an EBR and navigate difficult conversations with a balance of empathy and data-backed logic.
You thrive in an environment where the CRM (Salesforce) is the source of truth, maintaining high standards of data hygiene to ensure account health is always visible.
Benefits
Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!
Our Commitment to Diversity, Equity and Inclusion
We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.
Our Commitment to Safeguarding
Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).
For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.
Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.
","descriptionPlain":"Multiverse is the upskilling platform for AI and Tech adoption.\n\nWe have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.\n\nOur upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.\n\nIn April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.\n\nBut we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.\n\nJoin Multiverse and power our mission to equip the workforce to win in the AI era.\n\n\nTHE OPPORTUNITY\n\nAt Multiverse, we are building a tech-first institution that combines work and learning to close the critical skills gap. The Customer Value Partner (CVP) is the primary architect of this transformation. In the Enterprise segment, you are the single point of accountability for our customers from the moment a contract is signed. You will lead the end-to-end journey - ensuring every launch is flawless, every program delivers measurable business impact, and every partnership has a clear, data-backed roadmap for expansion. This is a role for an operator who is as comfortable influencing a Director-level stakeholder as they are navigating the data-driven technicalities of a program launch.\n\nSpecifically, you will... \n\n - Independently lead the end-to-end customer journey for a portfolio of Enterprise accounts, from initial sales handover through to long-term value realization and renewal.\n\n - Build and defend credible, multi-threaded relationships across HR, executive sponsors, and business leaders, ensuring Multiverse is embedded in their digital and talent strategy.\n\n - Establish 12-month Mutual Action Plans and oversee launch excellence through the critical \"First 90 Days,\" collaborating with the central Fulfilment team on technical readiness and cohort setup.\n\n - Lead structured Executive Business Reviews (EBRs), synthesizing delivery outcomes and learner data into a compelling ROI story for senior stakeholders.\n\n - Proactively identify expansion and upsell triggers, building \"ready-to-close\" commercial cases backed by value proof and mutual action plans.\n\n - Align Delivery, Product, and Support teams to remove barriers and improve the overall Enterprise customer experience, acting as a source of wisdom for the wider team.\n\nAbout You \n\n - You bring 2+ years of experience in Customer Success, Account Management, or Consulting, with a proven history of managing and growing high-stakes Enterprise B2B relationships.\n\n - You are a natural project leader who can leverage internal teams (such as Fulfilment and Admissions) to deliver a seamless customer experience during high-stakes implementation phases.\n\n - You are data-fluent. You don't just report on metrics; you interpret complex datasets and correlate Multiverse delivery data with a client's internal KPIs to build a technical ROI case.\n\n - You understand the mechanics of Net Revenue Retention (NRR) and have a strong instinct for identifying growth opportunities, building \"ready-to-close\" expansion cases backed by value proof and mutual action plans.\n\n - You are comfortable operating at senior stakeholder level, able to hold the room during an EBR and navigate difficult conversations with a balance of empathy and data-backed logic.\n\n - You thrive in an environment where the CRM (Salesforce) is the source of truth, maintaining high standards of data hygiene to ensure account health is always visible.\n\n\n\n\n\nBenefits\n\n - Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year\n\n - Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support\n\n - Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month\n\n - Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year\n\n - Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked! \n\n\nOur Commitment to Diversity, Equity and Inclusion\n\nWe’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here https://www.multiverse.io/en-GB/our-policies/equality-diversity-and-inclusion-policy.\n\nOur Commitment to Safeguarding\n\nMultiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/50283d0600920c5f1e02cf44e54c0f1534c74e61.pdf, our Prevent Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/35a5defca7346bb1c212250867754b0a7ae5b478.pdfand all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). \n\nFor roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.\n\nProviding false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS."},{"id":"abf7e412-03e4-4586-86f3-a8d4f7e70a49","title":"Delivery Manager - Operations ","department":"Operations","team":"Operations","employmentType":"FullTime","location":"London","secondaryLocations":[],"publishedAt":"2026-09-08T11:25:14.342+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"England","addressCountry":"UK","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/multiverse/abf7e412-03e4-4586-86f3-a8d4f7e70a49","applyUrl":"https://jobs.ashbyhq.com/multiverse/abf7e412-03e4-4586-86f3-a8d4f7e70a49/application","descriptionHtml":"Multiverse is the upskilling platform for AI and Tech adoption.
We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.
Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.
In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.
But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.
Join Multiverse and power our mission to equip the workforce to win in the AI era.
The Opportunity
We are looking for an exceptional people leader with a strong commercial mindset and a passion for the end-user experience. You will inspire, develop, and manage a team of Coaches/Instructors.
In this role, you aren't just managing metrics; you are safeguarding the quality of delivery for our most critical partners. You will build a culture of high performance where your coaches are empowered to drive outstanding outcomes, ensuring that apprentices at world-leading organisations successfully complete their programmes and deliver ROI back to their employers.
What You'll Do
Manage a pod of Coaches/Instructors, taking full ownership of their performance, development, and engagement in a fast paced environment.
Create an inclusive and psychologically safe team environment, fostering a culture aligned with Multiverse values, where coaches feel supported to handle the complexities of major clients.
Take full responsibility of your team’s development and care deeply about them as people, not just employees.
Provide clarity for your team by setting clear expectations, communicating a compelling vision, and explaining the why behind everything we ask them to do.
Set clear team goals that align with broader Delivery goals, ensuring your team achieves all performance targets.
Drive the engagement of your team through communication, feedback, recognition and development.
Promote a culture of continuous improvement, coaching your team to surface and solve problems themselves.
Leverage the power of observation & feedback, to drive performance & development and ensure instructors provide a quality Apprentice experience leading to timely programme completion.
Empathetically advise your team on our People policies, accurately and in a timely manner.
Conduct regular performance assessments in line with Multiverse’s semi-annual performance process, setting goals, and providing constructive feedback to drive growth and maintain our high bar.
Building a high-performing team including supporting in the recruiting, onboarding or reskilling process as needed, as well as supporting the transition of instructors moving from other programs.
Collaborate with key business stakeholders and cross-functional teams to ensure overall business success.
Collaborate with cross functional partners to drive initiatives related to client, learner & coach experience.
Use AI tools daily to improve ways of working and enhance both personal and team productivity
About You
5+ years of professional work experience, including 2+ years of people management experience managing teams (5+ reports) in a fast-paced, customer-centric environment.
You understand the link between educational delivery and business retention. You are comfortable discussing how coaching quality impacts client ROI.
You have a track record of motivating a team and holding them accountable to key metrics (KPIs/SLAs). You do this through hands-on people management, strong written and verbal communication and proactive data review.
You are results-oriented with a data-driven approach. You are comfortable diving into dashboards to identify trends (e.g., a dip in off-the-job training hours) and intervening before they become issues. You’re comfortable using data to drive decision making and hold people accountable and achieve outstanding results.
You embody strong problem-solving skills. When a Strategic & Large Enterprise client has a concern, you don't panic—you investigate, communicate, and resolve.
You are a team player who collaborates well with peers, your manager, and cross-functional partners. You are transparent about challenges and proactively reflect on how to improve the team. You’re transparent about successes and challenges - always looking for learnings and ways to improve processes. You proactively reflect with your manager and you seek input and feedback on proposals and decisions to ensure they are in service to our quarterly goals.
You have excellent verbal and written communication skills, able to code-switch effectively between internal coaching conversations and external client-facing correspondence and are able to work effectively with people at all levels.
You treat everyone in your team equitably, ensuring all team members feel a sense of belonging and value.
You own your own development and role model best practice in everything you do.
Benefits
Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!
Our Commitment to Diversity, Equity and Inclusion
We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.
Our Commitment to Safeguarding
Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).
For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.
Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.
","descriptionPlain":"Multiverse is the upskilling platform for AI and Tech adoption.\n\nWe have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.\n\nOur upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.\n\nIn April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.\n\nBut we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.\n\nJoin Multiverse and power our mission to equip the workforce to win in the AI era.\n\nThe Opportunity\n\nWe are looking for an exceptional people leader with a strong commercial mindset and a passion for the end-user experience. You will inspire, develop, and manage a team of Coaches/Instructors.\n\nIn this role, you aren't just managing metrics; you are safeguarding the quality of delivery for our most critical partners. You will build a culture of high performance where your coaches are empowered to drive outstanding outcomes, ensuring that apprentices at world-leading organisations successfully complete their programmes and deliver ROI back to their employers.\n\nWhat You'll Do\n\n - Manage a pod of Coaches/Instructors, taking full ownership of their performance, development, and engagement in a fast paced environment.\n\n - Create an inclusive and psychologically safe team environment, fostering a culture aligned with Multiverse values, where coaches feel supported to handle the complexities of major clients.\n\n - Take full responsibility of your team’s development and care deeply about them as people, not just employees.\n\n - Provide clarity for your team by setting clear expectations, communicating a compelling vision, and explaining the why behind everything we ask them to do.\n\n - Set clear team goals that align with broader Delivery goals, ensuring your team achieves all performance targets.\n\n - Drive the engagement of your team through communication, feedback, recognition and development.\n\n - Promote a culture of continuous improvement, coaching your team to surface and solve problems themselves.\n\n - Leverage the power of observation & feedback, to drive performance & development and ensure instructors provide a quality Apprentice experience leading to timely programme completion.\n\n - Empathetically advise your team on our People policies, accurately and in a timely manner.\n\n - Conduct regular performance assessments in line with Multiverse’s semi-annual performance process, setting goals, and providing constructive feedback to drive growth and maintain our high bar.\n\n - Building a high-performing team including supporting in the recruiting, onboarding or reskilling process as needed, as well as supporting the transition of instructors moving from other programs.\n\n - Collaborate with key business stakeholders and cross-functional teams to ensure overall business success.\n\n - Collaborate with cross functional partners to drive initiatives related to client, learner & coach experience.\n\n - Use AI tools daily to improve ways of working and enhance both personal and team productivity\n\nAbout You\n\n - 5+ years of professional work experience, including 2+ years of people management experience managing teams (5+ reports) in a fast-paced, customer-centric environment.\n\n - You understand the link between educational delivery and business retention. You are comfortable discussing how coaching quality impacts client ROI.\n\n - You have a track record of motivating a team and holding them accountable to key metrics (KPIs/SLAs). You do this through hands-on people management, strong written and verbal communication and proactive data review.\n\n - You are results-oriented with a data-driven approach. You are comfortable diving into dashboards to identify trends (e.g., a dip in off-the-job training hours) and intervening before they become issues. You’re comfortable using data to drive decision making and hold people accountable and achieve outstanding results.\n\n - You embody strong problem-solving skills. When a Strategic & Large Enterprise client has a concern, you don't panic—you investigate, communicate, and resolve.\n\n - You are a team player who collaborates well with peers, your manager, and cross-functional partners. You are transparent about challenges and proactively reflect on how to improve the team. You’re transparent about successes and challenges - always looking for learnings and ways to improve processes. You proactively reflect with your manager and you seek input and feedback on proposals and decisions to ensure they are in service to our quarterly goals.\n\n - You have excellent verbal and written communication skills, able to code-switch effectively between internal coaching conversations and external client-facing correspondence and are able to work effectively with people at all levels.\n\n - You treat everyone in your team equitably, ensuring all team members feel a sense of belonging and value.\n\n - You own your own development and role model best practice in everything you do.\n\n\n\n\n\nBenefits\n\n - Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year\n\n - Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support\n\n - Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month\n\n - Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year\n\n - Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked! \n\n\nOur Commitment to Diversity, Equity and Inclusion\n\nWe’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here https://www.multiverse.io/en-GB/our-policies/equality-diversity-and-inclusion-policy.\n\nOur Commitment to Safeguarding\n\nMultiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/50283d0600920c5f1e02cf44e54c0f1534c74e61.pdf, our Prevent Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/35a5defca7346bb1c212250867754b0a7ae5b478.pdfand all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). \n\nFor roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.\n\nProviding false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS."},{"id":"ef60dd9c-0023-43e2-bf0a-e025c9939f58","title":"Director of Enterprise Technology","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"London","secondaryLocations":[],"publishedAt":"2026-09-14T14:29:46.878+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"England","addressCountry":"UK","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/multiverse/ef60dd9c-0023-43e2-bf0a-e025c9939f58","applyUrl":"https://jobs.ashbyhq.com/multiverse/ef60dd9c-0023-43e2-bf0a-e025c9939f58/application","descriptionHtml":"Multiverse is the upskilling platform for AI and Tech adoption.
We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.
Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.
In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.
But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.
Join Multiverse and power our mission to equip the workforce to win in the AI era.
It's an incredible time to join Multiverse as Director of Enterprise Technology, as we scale from Series E toward IPO. Every stage of that journey raises the bar on what \"good\" IT looks like: more employees, more auditors, more systems, more scrutiny — and zero tolerance for the operation falling over.
We're looking for a Director of Enterprise Technology to own IT end-to-end: two connected halves of the function, the day-to-day running of IT services across the business, and the delivery of the systems and platform changes that will carry us through IPO and beyond. This is not a \"keep the lights on\" role split from a \"build the future\" role — it's one leader accountable for both, because at this stage of growth they have to move in lockstep. You'll be the most senior IT voice in the business, setting the strategy as well as running the operation.
This role needs an AI-native leader. Not someone who bolts AI onto existing ways of working, but someone who sees automation and AI as the engine of the team — the thing that lets a lean function support a scaling business without just adding headcount, and that turns IT from a cost centre into a genuine driver of strategic business outcomes.
The Mission: Multiverse is reshaping the future of workforce development. As we scale headcount, geographies, and compliance obligations on the way to IPO, IT has to go from \"good enough for a fast-growing startup\" to \"resilient, auditable, and scalable for a public company\" — without ever compromising the experience our 1,000+ employees get day to day.
The Environment: You'll sit at the centre of a small, high-trust, fully in-house IT function, with full ownership of the IT budget, tooling strategy, and roadmap. You'll represent IT to the exec team and, increasingly, to auditors and the board as we approach IPO. You'll have the autonomy to decide how your team's time and the IT budget are split across your two remits, and the seniority to make the case for more of either when the business needs it.
Our Tech Stack: Google Workspace (we're a Google-first environment); identity via Okta, Entra ID and/or JumpCloud, including Okta Workflows; endpoint security/EDR tooling; FreshService (or similar) for service management; automation and integration via n8n, Zapier, Workato, and scripting (Python, Bash); and security practice aligned to frameworks like ISO 27001.
You'll manage the operational running of IT across Multiverse — ensuring our 1,000+ employees get excellent support, that people join, move within, and leave the business with seamless and secure experiences, and that incidents are handled swiftly and professionally. This is delivered by your in-house team, so you'll own resourcing, workload, and standards directly rather than through a third party.
You'll lead the planning and delivery of the systems and platform changes IT needs to make as we scale — new tooling, integrations, identity and endpoint platform upgrades, automation of manual processes, and the technical controls (access management, audit trails, change management) that a business preparing for IPO is expected to have in place. You'll run these as real projects: scoped, resourced, tested, and rolled out with minimal disruption to BAU.
You'll lead the whole of IT — a small, fully in-house team spanning both remits — balancing workload and investment across BAU and project work, and making the call on trade-offs between \"fix it now\" and \"fix it properly.\" You'll own the IT budget and roadmap, and be the one accountable when the exec team or board asks how IT is scaling with the business. A big part of the role is making things better across both sides of the house: spotting manual processes that should be automated, building workflows that save time, and continuously improving how IT operates as the business scales. You're not just keeping the lights on — you're making the whole operation more efficient, more auditable, and more scalable.
Stabilise and prove BAU: Quickly own service delivery end-to-end, with SLAs met and your in-house team's standards and workload clearly managed and visible. Once that’s done, you move on to implementing a culture of continuous improvement, which gives measurable improvements in all areas of our BAU work.
Ship your first systems project and define the roadmap: Take at least one meaningful systems implementation (identity, ITSM, automation platform, or major integration) from scope to live rollout, with documentation and controls a future auditor could follow. And at the same time develop a clear roadmap of future projects that allows IT Ops to enable and power the Business for the future rather than provide drag.
Build the team model: Establish how your team's time splits across BAU and project work, and how it's protected for continuous improvement work rather than constantly firefighting. Identify any skills gaps and hire or restructure as appropriate.
Lead with AI, not just tolerate it: Set a visible standard for using AI and automation as the default way of working across the team — identifying manual, repeatable processes across the IT Ops estate to eliminate, and freeing capacity for higher-value systems work. But you won’t stop there, as you’ll go on to use it where the thinking is hard, not just where the task is easy — diagnosing complex incidents, forecasting capacity and risk, and shaping how the estate evolves.\"
Raise the operating bar: Introduce (or tighten) the documentation, change management, and incident processes that scale with headcount and hold up under IPO-level scrutiny.
Build a customer focus: Build real relationships with the stakeholders IT Ops serves — understanding their goals well enough to anticipate needs, not just respond to requests. You'll be judged not on tickets closed but on whether other leaders see IT Ops as a team that makes their work easier.\"
7+ years in IT operations or IT leadership, including 3+ years as the most senior IT person in a business or leading multiple IT teams/functions at once
Proven experience owning IT strategy and service delivery in a scaling organisation with a fully in-house team, including managing to SLAs and internal standards
Experience selecting, procuring, and managing software/tooling vendor relationships (contracts, budget, renewals) even without an MSP in the mix
Track record of leading systems or platform implementations end-to-end — scoping, stakeholder management, testing, rollout, and adoption — as well as running BAU in parallel
Strong automation mindset — you've built or directed workflows and automated processes that saved real, measurable time across a function, using scripting (Python/Bash) or platforms like n8n, Zapier, or Workato
Genuinely AI-native as a leader: you use AI tools daily, you can tell the difference between a real agentic workflow and a chatbot wrapper, and you set the tone for your team to work the same way
You see automation and AI as the engine that lets a lean team punch above its weight — not a side initiative, but core to how you plan headcount, prioritise work, and deliver strategic outcomes for the business
Solid technical foundation: identity management (Okta, Entra ID, or JumpCloud), endpoint management, SaaS administration (Google Workspace or equivalent), and how these connect to broader systems architecture and IT strategy
Comfortable owning trade-offs between \"run the business\" and \"change the business\" investment, and making that case to the exec team
Excellent communication — calm under pressure, credible with end-users, vendors, auditors, and senior leadership alike
Process-minded with a bias for documentation, change control, and continuous improvement
Full ownership experience: budget management, vendor/tooling negotiation, and direct people leadership
Experience in tech, edtech, or high-growth environments, ideally having led IT through a significant scaling milestone (funding round, M&A, or IPO readiness)
Direct exposure to IPO or public-company readiness work: SOX, ITGCs, access reviews, audit evidence, or working with external auditors
Hands-on experience with modern identity platforms (Okta, Entra ID, JumpCloud) — Okta Workflows especially
Familiarity with modern IT tooling: FreshService (or similar ITSM), Google Workspace, endpoint security/EDR tooling
Understanding of security frameworks such as ISO 27001 — what controls and evidence look like in practice, especially relevant to IPO readiness
ITIL foundation or equivalent service management knowledge
Experience with incident management frameworks and tooling
Experience presenting IT performance, risk, or roadmap to an exec team or board
We evaluate and drive performance through Behaviours, Achievement, and Mastery, grounded in our Operating Principles. In this role, that looks like:
Drivers, Not Passengers: You don't wait to be told which fires to fight or which projects to prioritise — you own the trade-off between BAU and systems work and drive both forward.
Solve for Customer Value: Whether it's an employee waiting on a laptop or a new platform rollout, you prioritise what actually improves the experience and the business, not what's easiest to ship.
Be Decisive, Even in Ambiguity: Systems implementations rarely have a perfect plan. You make the call, roll out, learn, and adjust rather than waiting for certainty.
AI to Deliver Outcomes: You treat AI and automation as the engine of the team, not a side project — the reason a lean function can scale with the business rather than just adding headcount, and a direct lever for delivering strategic business outcomes, not just internal efficiency.
Benefits
Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!
Our Commitment to Diversity, Equity and Inclusion
We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.
Our Commitment to Safeguarding
Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).
For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.
Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.
","descriptionPlain":"Multiverse is the upskilling platform for AI and Tech adoption.\n\nWe have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.\n\nOur upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.\n\nIn April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.\n\nBut we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.\n\nJoin Multiverse and power our mission to equip the workforce to win in the AI era.\n\n\nTHE OPPORTUNITY\n\nIt's an incredible time to join Multiverse as Director of Enterprise Technology, as we scale from Series E toward IPO. Every stage of that journey raises the bar on what \"good\" IT looks like: more employees, more auditors, more systems, more scrutiny — and zero tolerance for the operation falling over.\n\nWe're looking for a Director of Enterprise Technology to own IT end-to-end: two connected halves of the function, the day-to-day running of IT services across the business, and the delivery of the systems and platform changes that will carry us through IPO and beyond. This is not a \"keep the lights on\" role split from a \"build the future\" role — it's one leader accountable for both, because at this stage of growth they have to move in lockstep. You'll be the most senior IT voice in the business, setting the strategy as well as running the operation.\n\nThis role needs an AI-native leader. Not someone who bolts AI onto existing ways of working, but someone who sees automation and AI as the engine of the team — the thing that lets a lean function support a scaling business without just adding headcount, and that turns IT from a cost centre into a genuine driver of strategic business outcomes.\n\nThe Mission: Multiverse is reshaping the future of workforce development. As we scale headcount, geographies, and compliance obligations on the way to IPO, IT has to go from \"good enough for a fast-growing startup\" to \"resilient, auditable, and scalable for a public company\" — without ever compromising the experience our 1,000+ employees get day to day.\n\nThe Environment: You'll sit at the centre of a small, high-trust, fully in-house IT function, with full ownership of the IT budget, tooling strategy, and roadmap. You'll represent IT to the exec team and, increasingly, to auditors and the board as we approach IPO. You'll have the autonomy to decide how your team's time and the IT budget are split across your two remits, and the seniority to make the case for more of either when the business needs it.\n\nOur Tech Stack: Google Workspace (we're a Google-first environment); identity via Okta, Entra ID and/or JumpCloud, including Okta Workflows; endpoint security/EDR tooling; FreshService (or similar) for service management; automation and integration via n8n, Zapier, Workato, and scripting (Python, Bash); and security practice aligned to frameworks like ISO 27001.\n\n\n\n\nWHAT YOU'LL OWN\n\n\n\n\n1. BAU IT OPERATIONS (KEEPING THE BUSINESS RUNNING)\n\nYou'll manage the operational running of IT across Multiverse — ensuring our 1,000+ employees get excellent support, that people join, move within, and leave the business with seamless and secure experiences, and that incidents are handled swiftly and professionally. This is delivered by your in-house team, so you'll own resourcing, workload, and standards directly rather than through a third party.\n\n\n\n\n2. IT SYSTEMS IMPLEMENTATION (BUILDING WHAT GETS US TO IPO)\n\nYou'll lead the planning and delivery of the systems and platform changes IT needs to make as we scale — new tooling, integrations, identity and endpoint platform upgrades, automation of manual processes, and the technical controls (access management, audit trails, change management) that a business preparing for IPO is expected to have in place. You'll run these as real projects: scoped, resourced, tested, and rolled out with minimal disruption to BAU.\n\n\n\n\nLEADING THE FUNCTION\n\nYou'll lead the whole of IT — a small, fully in-house team spanning both remits — balancing workload and investment across BAU and project work, and making the call on trade-offs between \"fix it now\" and \"fix it properly.\" You'll own the IT budget and roadmap, and be the one accountable when the exec team or board asks how IT is scaling with the business. A big part of the role is making things better across both sides of the house: spotting manual processes that should be automated, building workflows that save time, and continuously improving how IT operates as the business scales. You're not just keeping the lights on — you're making the whole operation more efficient, more auditable, and more scalable.\n\n\n\n\nYOUR IMPACT (FIRST 6–12 MONTHS)\n\n - Stabilise and prove BAU: Quickly own service delivery end-to-end, with SLAs met and your in-house team's standards and workload clearly managed and visible. Once that’s done, you move on to implementing a culture of continuous improvement, which gives measurable improvements in all areas of our BAU work.\n\n - Ship your first systems project and define the roadmap: Take at least one meaningful systems implementation (identity, ITSM, automation platform, or major integration) from scope to live rollout, with documentation and controls a future auditor could follow. And at the same time develop a clear roadmap of future projects that allows IT Ops to enable and power the Business for the future rather than provide drag.\n\n - Build the team model: Establish how your team's time splits across BAU and project work, and how it's protected for continuous improvement work rather than constantly firefighting. Identify any skills gaps and hire or restructure as appropriate.\n\n - Lead with AI, not just tolerate it: Set a visible standard for using AI and automation as the default way of working across the team — identifying manual, repeatable processes across the IT Ops estate to eliminate, and freeing capacity for higher-value systems work. But you won’t stop there, as you’ll go on to use it where the thinking is hard, not just where the task is easy — diagnosing complex incidents, forecasting capacity and risk, and shaping how the estate evolves.\"\n\n - Raise the operating bar: Introduce (or tighten) the documentation, change management, and incident processes that scale with headcount and hold up under IPO-level scrutiny.\n\n - Build a customer focus: Build real relationships with the stakeholders IT Ops serves — understanding their goals well enough to anticipate needs, not just respond to requests. You'll be judged not on tickets closed but on whether other leaders see IT Ops as a team that makes their work easier.\"\n \n \n\n\nWHAT YOU'LL BRING\n\n\nESSENTIAL\n\n - 7+ years in IT operations or IT leadership, including 3+ years as the most senior IT person in a business or leading multiple IT teams/functions at once\n\n - Proven experience owning IT strategy and service delivery in a scaling organisation with a fully in-house team, including managing to SLAs and internal standards\n\n - Experience selecting, procuring, and managing software/tooling vendor relationships (contracts, budget, renewals) even without an MSP in the mix\n\n - Track record of leading systems or platform implementations end-to-end — scoping, stakeholder management, testing, rollout, and adoption — as well as running BAU in parallel\n\n - Strong automation mindset — you've built or directed workflows and automated processes that saved real, measurable time across a function, using scripting (Python/Bash) or platforms like n8n, Zapier, or Workato\n\n - Genuinely AI-native as a leader: you use AI tools daily, you can tell the difference between a real agentic workflow and a chatbot wrapper, and you set the tone for your team to work the same way\n\n - You see automation and AI as the engine that lets a lean team punch above its weight — not a side initiative, but core to how you plan headcount, prioritise work, and deliver strategic outcomes for the business\n\n - Solid technical foundation: identity management (Okta, Entra ID, or JumpCloud), endpoint management, SaaS administration (Google Workspace or equivalent), and how these connect to broader systems architecture and IT strategy\n\n - Comfortable owning trade-offs between \"run the business\" and \"change the business\" investment, and making that case to the exec team\n\n - Excellent communication — calm under pressure, credible with end-users, vendors, auditors, and senior leadership alike\n\n - Process-minded with a bias for documentation, change control, and continuous improvement\n\n - Full ownership experience: budget management, vendor/tooling negotiation, and direct people leadership\n\n\nHIGHLY DESIRABLE\n\n - Experience in tech, edtech, or high-growth environments, ideally having led IT through a significant scaling milestone (funding round, M&A, or IPO readiness)\n\n - Direct exposure to IPO or public-company readiness work: SOX, ITGCs, access reviews, audit evidence, or working with external auditors\n\n - Hands-on experience with modern identity platforms (Okta, Entra ID, JumpCloud) — Okta Workflows especially\n\n - Familiarity with modern IT tooling: FreshService (or similar ITSM), Google Workspace, endpoint security/EDR tooling\n\n - Understanding of security frameworks such as ISO 27001 — what controls and evidence look like in practice, especially relevant to IPO readiness\n\n - ITIL foundation or equivalent service management knowledge\n\n - Experience with incident management frameworks and tooling\n\n - Experience presenting IT performance, risk, or roadmap to an exec team or board\n\n\n\n\nHOW WE'LL EVALUATE YOU (BAM FRAMEWORK)\n\nWe evaluate and drive performance through Behaviours, Achievement, and Mastery, grounded in our Operating Principles https://docs.google.com/presentation/d/13hMrFOD7od06HjPch-9gtDF48l3-GmhisauoIvZ5Rto/edit?usp=sharing. In this role, that looks like:\n\n - Drivers, Not Passengers: You don't wait to be told which fires to fight or which projects to prioritise — you own the trade-off between BAU and systems work and drive both forward.\n\n - Solve for Customer Value: Whether it's an employee waiting on a laptop or a new platform rollout, you prioritise what actually improves the experience and the business, not what's easiest to ship.\n\n - Be Decisive, Even in Ambiguity: Systems implementations rarely have a perfect plan. You make the call, roll out, learn, and adjust rather than waiting for certainty.\n\n - AI to Deliver Outcomes: You treat AI and automation as the engine of the team, not a side project — the reason a lean function can scale with the business rather than just adding headcount, and a direct lever for delivering strategic business outcomes, not just internal efficiency.\n\n\n\n\n\n\n\n\nBenefits\n\n - Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year\n\n - Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support\n\n - Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month\n\n - Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year\n\n - Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked! \n\n\nOur Commitment to Diversity, Equity and Inclusion\n\nWe’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here https://www.multiverse.io/en-GB/our-policies/equality-diversity-and-inclusion-policy.\n\nOur Commitment to Safeguarding\n\nMultiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/50283d0600920c5f1e02cf44e54c0f1534c74e61.pdf, our Prevent Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/35a5defca7346bb1c212250867754b0a7ae5b478.pdfand all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). \n\nFor roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.\n\nProviding false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS."},{"id":"678aeabd-b4a6-4232-b146-99edf97cdf5a","title":"Senior Financial Accountant","department":"Finance","team":"Finance","employmentType":"FullTime","location":"London","secondaryLocations":[],"publishedAt":"2026-09-14T08:59:58.319+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"England","addressCountry":"UK","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/multiverse/678aeabd-b4a6-4232-b146-99edf97cdf5a","applyUrl":"https://jobs.ashbyhq.com/multiverse/678aeabd-b4a6-4232-b146-99edf97cdf5a/application","descriptionHtml":"Multiverse is the upskilling platform for AI and Tech adoption.
We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.
Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.
In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.
But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.
Join Multiverse and power our mission to equip the workforce to win in the AI era.
As we grow, the finance function has to keep pace: fast, accurate, and increasingly automated. You'll drive the month end close, build and maintain a high bar for internal control, and support the preparation of our statutory financial statements and annual audit completion. As you grow in the role, the ambition is for you to also take ownership of group consolidation and become the financial reporting engine of the business.
Reporting, Close and Consolidation
Own the month end and year end close against the group close calendar, preparing journals, accruals and prepayments, completing balance sheet reconciliations and delivering the reporting pack, with hands-on support while you build up to running it independently.
Support group consolidation across our entities, including intercompany reconciliations, eliminations and FX.
Technical Accounting
Support technical accounting assessments, ad hoc finance projects and the development of group accounting policies (for example leases and share based payments), helping prepare papers and notes on judgemental areas and complex transactions.
Statutory Reporting and Audit
Manage the PBC list and audit request tracker, and support the wider external audit process, maintaining auditor relationships and contributing to remediation of any audit findings.
Support preparation of the UK statutory financial statements and, alongside external advisors, compliance across our other jurisdictions.
Controls, Systems and Process
Own process improvement and automation across the function, documenting changes as you build them and using AI and modern workflow tools, including NetSuite, to speed up the close and find efficiencies.
Support the group's financial controls and risk framework (RCM): help document key controls, carry out testing, identify gaps, and put together remediation plans.
You're a qualified accountant (ACA, ACCA or CIMA) with 1-2 years of PQE and a solid grounding in financial reporting and controls, built through practice, industry or a multi-entity environment. The exact route matters less than the instinct for clean, well controlled numbers.
You treat financial processes as products, not just tasks: when you spot a control gap or a messy reconciliation, you dig into why it happened and build a scalable solution, not just patch it once and move on.
You're comfortable getting hands-on with close and consolidation work, journals, reconciliations, intercompany eliminations and FX, across multiple entities and jurisdictions, and you can move quickly without cutting corners on control.
You communicate clearly and build trust easily with auditors, external advisors and internal stakeholders.
You're curious about how automation or AI can make a financial process faster or more reliable, and NetSuite experience (or a comparable ERP) means you can get going quickly.
You're highly adaptable with a strong willingness to learn. You see tasks outside of your job description as an opportunity to expand your skillset and tackle them head on.
We know not every strong candidate will tick every box. If this role sounds like the right fit, we'd encourage you to apply.
Benefits
Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!
Our Commitment to Diversity, Equity and Inclusion
We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.
Our Commitment to Safeguarding
Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).
For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.
Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.
","descriptionPlain":"Multiverse is the upskilling platform for AI and Tech adoption.\n\nWe have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.\n\nOur upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.\n\nIn April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.\n\nBut we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.\n\nJoin Multiverse and power our mission to equip the workforce to win in the AI era.\n\nAs we grow, the finance function has to keep pace: fast, accurate, and increasingly automated. You'll drive the month end close, build and maintain a high bar for internal control, and support the preparation of our statutory financial statements and annual audit completion. As you grow in the role, the ambition is for you to also take ownership of group consolidation and become the financial reporting engine of the business.\n\n\n\n\nSPECIFICALLY, YOU WILL BE RESPONSIBLE FOR:\n\nReporting, Close and Consolidation\n\n - Own the month end and year end close against the group close calendar, preparing journals, accruals and prepayments, completing balance sheet reconciliations and delivering the reporting pack, with hands-on support while you build up to running it independently.\n\n - Support group consolidation across our entities, including intercompany reconciliations, eliminations and FX.\n\nTechnical Accounting\n\n - Support technical accounting assessments, ad hoc finance projects and the development of group accounting policies (for example leases and share based payments), helping prepare papers and notes on judgemental areas and complex transactions.\n\nStatutory Reporting and Audit\n\n - Manage the PBC list and audit request tracker, and support the wider external audit process, maintaining auditor relationships and contributing to remediation of any audit findings.\n\n - Support preparation of the UK statutory financial statements and, alongside external advisors, compliance across our other jurisdictions.\n\nControls, Systems and Process\n\n - Own process improvement and automation across the function, documenting changes as you build them and using AI and modern workflow tools, including NetSuite, to speed up the close and find efficiencies.\n\n - Support the group's financial controls and risk framework (RCM): help document key controls, carry out testing, identify gaps, and put together remediation plans.\n\n\nABOUT YOU\n\n - You're a qualified accountant (ACA, ACCA or CIMA) with 1-2 years of PQE and a solid grounding in financial reporting and controls, built through practice, industry or a multi-entity environment. The exact route matters less than the instinct for clean, well controlled numbers.\n\n - You treat financial processes as products, not just tasks: when you spot a control gap or a messy reconciliation, you dig into why it happened and build a scalable solution, not just patch it once and move on.\n\n - You're comfortable getting hands-on with close and consolidation work, journals, reconciliations, intercompany eliminations and FX, across multiple entities and jurisdictions, and you can move quickly without cutting corners on control.\n\n - You communicate clearly and build trust easily with auditors, external advisors and internal stakeholders.\n\n - You're curious about how automation or AI can make a financial process faster or more reliable, and NetSuite experience (or a comparable ERP) means you can get going quickly.\n\n - You're highly adaptable with a strong willingness to learn. You see tasks outside of your job description as an opportunity to expand your skillset and tackle them head on.\n\nWe know not every strong candidate will tick every box. If this role sounds like the right fit, we'd encourage you to apply.\n\n\n\n\n\nBenefits\n\n - Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year\n\n - Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support\n\n - Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month\n\n - Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year\n\n - Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked! \n\n\nOur Commitment to Diversity, Equity and Inclusion\n\nWe’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here https://www.multiverse.io/en-GB/our-policies/equality-diversity-and-inclusion-policy.\n\nOur Commitment to Safeguarding\n\nMultiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/50283d0600920c5f1e02cf44e54c0f1534c74e61.pdf, our Prevent Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/35a5defca7346bb1c212250867754b0a7ae5b478.pdfand all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). \n\nFor roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.\n\nProviding false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS."},{"id":"68edc249-736c-4c91-84c9-a01cff5b14f7","title":"Senior Manager, Coach & Instructor Enablement","department":"Operations","team":"Operations","employmentType":"Contract","location":"London","secondaryLocations":[],"publishedAt":"2026-09-16T13:00:12.735+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"England","addressCountry":"UK","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/multiverse/68edc249-736c-4c91-84c9-a01cff5b14f7","applyUrl":"https://jobs.ashbyhq.com/multiverse/68edc249-736c-4c91-84c9-a01cff5b14f7/application","descriptionHtml":"Multiverse is the upskilling platform for AI and Tech adoption.
We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.
Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.
In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.
But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.
Join Multiverse and power our mission to equip the workforce to win in the AI era.
Senior Manager, Coach & Instructor Enablement
FTC 14 months
Coach & Instructor Enablement exists to make the delivery organisation measurably better at retaining learners and delivering successful outcomes consistently, predictably and at scale.
You will enhance our existing strategy and lead the team through its exciting next stage of growth. The team will form around four capability pillars and a new Enablement Operations platform. You will be building that structure while it delivers across a large delivery organisation that supports thousands of learners. Priorities will shift underneath you as delivery data moves, and part of the job is deciding what starts, what stops, and most importantly what must not slip.
This is a role for a strong operator who excels at influencing and collaborating across complex teams and departments. A proven track record of getting work done across teams with clear asks, embedding shared measures of success, and creating an environment where there is no ambiguity about who owns what is are the keys to success within this role.
You will lead a team of six specialists supporting hundreds of coaches and instructors across all learner programmes.
Delivery Fundamentals: the standard for what good coaching and instruction look like, QA against that standard, calibration in partnership with Delivery and Quality
Operational & Regulatory Change: every coach and instructor has the process, tooling and regulatory knowledge to deliver, and gets it before the change reaches a learner.
Technical Skills & Programme Requirements: coaches and instructors are current and designated on the technical content they deliver.
Timely Assessment & Achievement: shared ownership for timely learner achievement.
Enablement Operations & Systems: the foundation underneath all four.
Key Responsibilities
Set the direction and deliver results.. Define the owner, mandate and measures for each pillar, help prioritise and sequence work, and make trade-offs needed to deliver the greatest business impact.
Build Enablement Operations SMEs own skills and requirements while operations gets the enablement to the right people, on time, and tracks who did it.
Prioritise and re-prioritise without drama. Run a single visible enablement roadmap, say no clearly, and re-sequence when delivery data, business need or regulatory change demands it.
Delivering through other teams. Partner with Learning on programme and content change, Operations on process, Quality on the coaching standard, and Delivery on learner retention and achievement.
Close the feedback loop with Delivery Leadership. React to performance trends from monthly calibration, observations and delivery data.
Lead and develop six specialists through regular 1:1s, feedback, and clear individual measures.
A proven track record of balancing cross functional relationships and their priorities while still delivering impact in a fast-paced, high-volume environment.
A demonstrable operator. You have taken something loosely defined and made it run: clear owners, measures, cadence, reporting. You are comfortable in the detail and you finish things.
Fluent cross-functionally. You have delivered outcomes that depended almost entirely on teams you did not manage, and you can explain exactly how.
Comfortable in ambiguity and shifting priorities. You decide on incomplete information, name the risk you are accepting, and change course without losing momentum or the team's confidence.
Data-led. You use performance data to decide where to intervene and to hold others accountable.
AI-native operator. You build cadences that use AI to do the collating and chasing, so the process scales with the team rather than growing headcount alongside it.
Experience of enablement, L&D, capability building, delivery operations or quality in an at-scale frontline organisation.
Apprenticeships, regulated education or another regulated delivery environment is a strong advantage. You can hold quality, compliance and pace at the same time.
Excellent written and verbal communication. You can write the one-pager a senior leader acts on, and run the calibration session a coach finds useful.
Benefits
Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!
Our Commitment to Diversity, Equity and Inclusion
We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.
Our Commitment to Safeguarding
Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).
For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.
Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.
","descriptionPlain":"Multiverse is the upskilling platform for AI and Tech adoption.\n\nWe have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.\n\nOur upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.\n\nIn April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.\n\nBut we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.\n\nJoin Multiverse and power our mission to equip the workforce to win in the AI era.\n\nSenior Manager, Coach & Instructor Enablement \n\nFTC 14 months \n\nCoach & Instructor Enablement exists to make the delivery organisation measurably better at retaining learners and delivering successful outcomes consistently, predictably and at scale.\n\n\n\nYou will enhance our existing strategy and lead the team through its exciting next stage of growth. The team will form around four capability pillars and a new Enablement Operations platform. You will be building that structure while it delivers across a large delivery organisation that supports thousands of learners. Priorities will shift underneath you as delivery data moves, and part of the job is deciding what starts, what stops, and most importantly what must not slip.\n\n\n\nThis is a role for a strong operator who excels at influencing and collaborating across complex teams and departments. A proven track record of getting work done across teams with clear asks, embedding shared measures of success, and creating an environment where there is no ambiguity about who owns what is are the keys to success within this role.\n\n\n\nYou will lead a team of six specialists supporting hundreds of coaches and instructors across all learner programmes.\n\n\n\n\nWHAT YOU'LL OWN\n\n - Delivery Fundamentals: the standard for what good coaching and instruction look like, QA against that standard, calibration in partnership with Delivery and Quality\n\n - Operational & Regulatory Change: every coach and instructor has the process, tooling and regulatory knowledge to deliver, and gets it before the change reaches a learner.\n\n - Technical Skills & Programme Requirements: coaches and instructors are current and designated on the technical content they deliver.\n\n - Timely Assessment & Achievement: shared ownership for timely learner achievement.\n\n - Enablement Operations & Systems: the foundation underneath all four.\n\n\n\nKey Responsibilities\n\n - Set the direction and deliver results.. Define the owner, mandate and measures for each pillar, help prioritise and sequence work, and make trade-offs needed to deliver the greatest business impact.\n\n - Build Enablement Operations SMEs own skills and requirements while operations gets the enablement to the right people, on time, and tracks who did it.\n\n - Prioritise and re-prioritise without drama. Run a single visible enablement roadmap, say no clearly, and re-sequence when delivery data, business need or regulatory change demands it.\n\n - Delivering through other teams. Partner with Learning on programme and content change, Operations on process, Quality on the coaching standard, and Delivery on learner retention and achievement.\n\n - Close the feedback loop with Delivery Leadership. React to performance trends from monthly calibration, observations and delivery data.\n\n - Lead and develop six specialists through regular 1:1s, feedback, and clear individual measures.\n \n \n\n\nSKILLS & QUALIFICATIONS\n\n - A proven track record of balancing cross functional relationships and their priorities while still delivering impact in a fast-paced, high-volume environment.\n\n - A demonstrable operator. You have taken something loosely defined and made it run: clear owners, measures, cadence, reporting. You are comfortable in the detail and you finish things.\n\n - Fluent cross-functionally. You have delivered outcomes that depended almost entirely on teams you did not manage, and you can explain exactly how.\n\n - Comfortable in ambiguity and shifting priorities. You decide on incomplete information, name the risk you are accepting, and change course without losing momentum or the team's confidence.\n\n - Data-led. You use performance data to decide where to intervene and to hold others accountable.\n\n - AI-native operator. You build cadences that use AI to do the collating and chasing, so the process scales with the team rather than growing headcount alongside it.\n\n - Experience of enablement, L&D, capability building, delivery operations or quality in an at-scale frontline organisation.\n\n - Apprenticeships, regulated education or another regulated delivery environment is a strong advantage. You can hold quality, compliance and pace at the same time.\n\n - Excellent written and verbal communication. You can write the one-pager a senior leader acts on, and run the calibration session a coach finds useful.\n\n\n\n\n\nBenefits\n\n - Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year\n\n - Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support\n\n - Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month\n\n - Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year\n\n - Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked! \n\n\nOur Commitment to Diversity, Equity and Inclusion\n\nWe’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here https://www.multiverse.io/en-GB/our-policies/equality-diversity-and-inclusion-policy.\n\nOur Commitment to Safeguarding\n\nMultiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/50283d0600920c5f1e02cf44e54c0f1534c74e61.pdf, our Prevent Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/35a5defca7346bb1c212250867754b0a7ae5b478.pdfand all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). \n\nFor roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.\n\nProviding false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS."},{"id":"2ef9e1f0-0070-4e92-803a-235be41ac635","title":"Lead Product Manager ","department":"Product","team":"Product","employmentType":"FullTime","location":"London","secondaryLocations":[],"publishedAt":"2026-10-01T05:40:12.608+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"England","addressCountry":"UK","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/multiverse/2ef9e1f0-0070-4e92-803a-235be41ac635","applyUrl":"https://jobs.ashbyhq.com/multiverse/2ef9e1f0-0070-4e92-803a-235be41ac635/application","descriptionHtml":"Multiverse is the upskilling platform for AI and Tech adoption.
We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.
Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.
In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.
But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.
Join Multiverse and power our mission to equip the workforce to win in the AI era.
We are at an inflection point in our journey. Our platform now serves tens of thousands of learners, demand for AI skills is accelerating, and we are investing seriously in the product and technology that will take us to the next stage of scale. This is a role for someone who wants to build the product that gets more people into transformative learning, and upskill people with critical data and AI skills faster.
We are looking for a Lead Product Manager to own Prescribe: the product that helps a prospective learner find the right programme for their skills and their employer's goals, then takes them to a confident commitment and a successful start. You will be the strategic counterpart to a Senior Engineering Manager, working alongside design and data, and closely with our go-to-market and fulfilment teams.
Growth at Multiverse means getting more people from first interest to a confident start, and it is a product problem, not a marketing problem. You will own the conversion metrics, set the strategy, run the experiments, and drive the outcomes. AI will drive much of the improvement, and you will decide where it helps.
As a Lead, you will work regularly with the most senior leaders across the company. You will report to the Single Threaded Leader for Diagnose & Prescribe and will not manage other product managers. The role is based in London, hybrid, three days a week in the office.
AI-native product experiences
Shape new conversational, AI-first experiences that help learners and customers understand the best programme for their skills and career development.
Decide where AI genuinely improves a match and where it only adds noise, and build the evaluation and guardrails that keep it trustworthy in front of real users.
Turn learner and customer behaviour into product direction.
Prescription and eligibility
Own the logic that connects a learner's skills to a programme and to a customer's levy funding, where mistakes carry a real financial and regulatory cost.
Work with Legal, Compliance and Fulfilment to make eligibility and compliance rules configurable and explainable, so business owners can change them without a rebuild.
Make every recommendation something a learner and a customer can understand and challenge.
Recommendation, commitment and finalisation
Own the journey from recommendation to a learner committing and starting.
Identify high-leverage drop-off points and own the experimentation roadmap.
Design product interventions that adapt to learner needs and behaviour and shorten the time to a confident start.
Collaborate with GTM, Operations and Data teams to improve attribution and the quality of what enters the funnel.
Metrics and experimentation
Own conversion from prospect to committed learner, with retention and programme fit as the guardrails.
Champion a culture of hypothesis-led, structured experimentation.
Cross-functional Leadership
Co-own the strategy and roadmap with your Senior Engineering Manager, with disagreement surfaced early and alignment as your shared deliverable.
Involve GTM, Fulfilment and Support before changes ship. They run what we build, so know their biggest pain points.
Author the narratives the group needs, from the press release and FAQ (PRFAQ) for your area to the sales-facing briefing for a launch.
Represent Prescribe in roadmap conversations with senior leadership.
The best candidates will have owned a growth-critical product before, ideally in a B2B or ideally a B2B2C context. You should have hands-on experience shipping AI-powered features and the ability to navigate complexity without losing sight of the learner.
Must-have experience:
Substantial experience as a PM with a track record of improving measurable growth metrics (acquisition, activation, retention, automation).
Confidence with data: pulling analysis, running cohort studies, and building dashboards.
Experience designing and running rigorous A/B and multivariate experiments.
Strong instincts for user experience and a focus on sustainable long-term strategies.
Ability to build alignment across cross-functional teams without formal authority, including with commercial, GTM and operations counterparts.
Hands-on experience building products using AI/LLMs to generate or personalise content.
AI Builder mindset with experience of using AI as your engine to drive repeatable and automated systems, processes and artefacts that create step changes in performance and efficiencies.
Strong signals we look for:
Familiarity with product-led growth (PLG) in a B2B context.
Experience designing personalisation systems, including data models and trigger logic.
Previous work in a company that has scaled from hundreds to thousands of users.
A point of view on where AI genuinely improves outcomes versus creating noise.
A bonus if you've done this in a regulated environment, such as funding, eligibility or compliance-heavy products. Knowledge of UK apprenticeships and the levy is an additional plus.
How you work:
Solve for Customer Value: You're direct about data, even when it challenges existing priorities.
Drivers, Not Passengers: You think in systems, take completion seriously, and raise bad news as quickly as good.
Be Decisive, Even in Ambiguity: You're comfortable with ambiguity and define structure in new spaces.
AI to Deliver Outcomes: You have a bias for action (ship, measure, iterate) and ask \"how would AI help do this?\" before scoping the work.
Not for you if:
This role won't fit if you'd rather write specs than stay close to the data, the design, and the customer. It also won't fit if you see AI as a productivity tweak rather than a step change in how a product team works. And it needs someone who renegotiates scope out loud when it's wrong, not someone who absorbs it and hopes it works out.
The opportunity to work on a product that genuinely changes economic trajectories.
A team that takes craft seriously and holds a high bar.
Direct access to senior leadership and meaningful influence over product direction.
A place in a company rebuilding itself as product-powered and AI-native, where you help define the result rather than inherit it.
Benefits
Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!
Our Commitment to Diversity, Equity and Inclusion
We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.
Our Commitment to Safeguarding
Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).
For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.
Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.
","descriptionPlain":"Multiverse is the upskilling platform for AI and Tech adoption.\n\nWe have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.\n\nOur upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.\n\nIn April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.\n\nBut we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.\n\nJoin Multiverse and power our mission to equip the workforce to win in the AI era.\n\n\nTHE OPPORTUNITY\n\nWe are at an inflection point in our journey. Our platform now serves tens of thousands of learners, demand for AI skills is accelerating, and we are investing seriously in the product and technology that will take us to the next stage of scale. This is a role for someone who wants to build the product that gets more people into transformative learning, and upskill people with critical data and AI skills faster.\n\n\n\n\nTHE ROLE\n\nWe are looking for a Lead Product Manager to own Prescribe: the product that helps a prospective learner find the right programme for their skills and their employer's goals, then takes them to a confident commitment and a successful start. You will be the strategic counterpart to a Senior Engineering Manager, working alongside design and data, and closely with our go-to-market and fulfilment teams.\n\nGrowth at Multiverse means getting more people from first interest to a confident start, and it is a product problem, not a marketing problem. You will own the conversion metrics, set the strategy, run the experiments, and drive the outcomes. AI will drive much of the improvement, and you will decide where it helps.\n\nAs a Lead, you will work regularly with the most senior leaders across the company. You will report to the Single Threaded Leader for Diagnose & Prescribe and will not manage other product managers. The role is based in London, hybrid, three days a week in the office.\n\n\n\n\nWHAT YOU'LL OWN\n\nAI-native product experiences\n\n - Shape new conversational, AI-first experiences that help learners and customers understand the best programme for their skills and career development.\n\n - Decide where AI genuinely improves a match and where it only adds noise, and build the evaluation and guardrails that keep it trustworthy in front of real users.\n\n - Turn learner and customer behaviour into product direction.\n\nPrescription and eligibility\n\n - Own the logic that connects a learner's skills to a programme and to a customer's levy funding, where mistakes carry a real financial and regulatory cost.\n\n - Work with Legal, Compliance and Fulfilment to make eligibility and compliance rules configurable and explainable, so business owners can change them without a rebuild.\n\n - Make every recommendation something a learner and a customer can understand and challenge.\n\nRecommendation, commitment and finalisation\n\n - Own the journey from recommendation to a learner committing and starting.\n\n - Identify high-leverage drop-off points and own the experimentation roadmap.\n\n - Design product interventions that adapt to learner needs and behaviour and shorten the time to a confident start.\n\n - Collaborate with GTM, Operations and Data teams to improve attribution and the quality of what enters the funnel.\n\nMetrics and experimentation\n\n - Own conversion from prospect to committed learner, with retention and programme fit as the guardrails.\n\n - Champion a culture of hypothesis-led, structured experimentation.\n\nCross-functional Leadership\n\n - Co-own the strategy and roadmap with your Senior Engineering Manager, with disagreement surfaced early and alignment as your shared deliverable.\n\n - Involve GTM, Fulfilment and Support before changes ship. They run what we build, so know their biggest pain points.\n\n - Author the narratives the group needs, from the press release and FAQ (PRFAQ) for your area to the sales-facing briefing for a launch.\n\n - Represent Prescribe in roadmap conversations with senior leadership.\n\n\nWHAT WE'RE LOOKING FOR\n\nThe best candidates will have owned a growth-critical product before, ideally in a B2B or ideally a B2B2C context. You should have hands-on experience shipping AI-powered features and the ability to navigate complexity without losing sight of the learner.\n\nMust-have experience:\n\n - Substantial experience as a PM with a track record of improving measurable growth metrics (acquisition, activation, retention, automation).\n\n - Confidence with data: pulling analysis, running cohort studies, and building dashboards.\n\n - Experience designing and running rigorous A/B and multivariate experiments.\n\n - Strong instincts for user experience and a focus on sustainable long-term strategies.\n\n - Ability to build alignment across cross-functional teams without formal authority, including with commercial, GTM and operations counterparts.\n\n - Hands-on experience building products using AI/LLMs to generate or personalise content.\n\n - AI Builder mindset with experience of using AI as your engine to drive repeatable and automated systems, processes and artefacts that create step changes in performance and efficiencies. \n\nStrong signals we look for:\n\n - Familiarity with product-led growth (PLG) in a B2B context.\n\n - Experience designing personalisation systems, including data models and trigger logic.\n\n - Previous work in a company that has scaled from hundreds to thousands of users.\n\n - A point of view on where AI genuinely improves outcomes versus creating noise.\n\n - A bonus if you've done this in a regulated environment, such as funding, eligibility or compliance-heavy products. Knowledge of UK apprenticeships and the levy is an additional plus.\n\nHow you work:\n\n - Solve for Customer Value: You're direct about data, even when it challenges existing priorities.\n\n - Drivers, Not Passengers: You think in systems, take completion seriously, and raise bad news as quickly as good.\n\n - Be Decisive, Even in Ambiguity: You're comfortable with ambiguity and define structure in new spaces.\n\n - AI to Deliver Outcomes: You have a bias for action (ship, measure, iterate) and ask \"how would AI help do this?\" before scoping the work.\n\nNot for you if:\n\nThis role won't fit if you'd rather write specs than stay close to the data, the design, and the customer. It also won't fit if you see AI as a productivity tweak rather than a step change in how a product team works. And it needs someone who renegotiates scope out loud when it's wrong, not someone who absorbs it and hopes it works out.\n\n\nWHAT WE OFFER\n\n - The opportunity to work on a product that genuinely changes economic trajectories.\n\n - A team that takes craft seriously and holds a high bar.\n\n - Direct access to senior leadership and meaningful influence over product direction.\n\n - A place in a company rebuilding itself as product-powered and AI-native, where you help define the result rather than inherit it.\n \n\n\n\n\n\nBenefits\n\n - Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year\n\n - Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support\n\n - Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month\n\n - Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year\n\n - Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked! \n\n\nOur Commitment to Diversity, Equity and Inclusion\n\nWe’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here https://www.multiverse.io/en-GB/our-policies/equality-diversity-and-inclusion-policy.\n\nOur Commitment to Safeguarding\n\nMultiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/50283d0600920c5f1e02cf44e54c0f1534c74e61.pdf, our Prevent Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/35a5defca7346bb1c212250867754b0a7ae5b478.pdfand all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). \n\nFor roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.\n\nProviding false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS."},{"id":"51424d0a-3d73-4d5c-91c1-a92cf5e42d51","title":"Customer Value Partner, Strategic Accounts","department":"Customer Impact","team":"Customer Impact","employmentType":"FullTime","location":"London","secondaryLocations":[],"publishedAt":"2026-09-29T12:45:43.804+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"England","addressCountry":"UK","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/multiverse/51424d0a-3d73-4d5c-91c1-a92cf5e42d51","applyUrl":"https://jobs.ashbyhq.com/multiverse/51424d0a-3d73-4d5c-91c1-a92cf5e42d51/application","descriptionHtml":"Multiverse is the upskilling platform for AI and Tech adoption.
We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.
Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.
In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.
But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.
Join Multiverse and power our mission to equip the workforce to win in the AI era.
The Opportunity
We’re expanding our Strategic Accounts post-sale team and are looking for a Customer Value Partner, Strategic Accounts to own a handful of our most complex, high-impact enterprise partnerships.
This is a senior individual contributor role and the post-sale counterpart to our Strategic Account Executives. Your focus is to ensure customers experience Multiverse as a seamless, proactive partner; turning commitments into outcomes, building long-term trust with senior stakeholders, and creating the conditions for sustainable account growth.
Once here, you will:
Own the end-to-end customer journey for key strategic accounts, from launch through long-term value realisation.
Build deep, multi-threaded relationships across customer stakeholders (HR, executive sponsors, business leaders, department partners, line managers) and understand internal dynamics to engage the right people at the right time.
Partner with executive sponsors to broaden engagement across senior leaders and the teams responsible for execution, ensuring learning outcomes translate into measurable business impact.
Create and run joint success plans and discovery workshops with customers (outcomes, milestones, governance, success metrics), and hold a clear operating rhythm to drive progress.
Lead Executive Business Reviews / Quarterly Business Reviews that demonstrate value realised, celebrate shared wins, and course-correct where needed.
Translate delivery outcomes into compelling proof: share learner projects and impact stories with relevant leaders (e.g., department directors) to spark new use cases and strategic business reviews.
Partner closely with a dedicated onboarding/implementation counterpart to ensure a smooth launch and strong first 90 days, then maintain strategic oversight as programmes run.
Collaborate with Sales and Business Value Consultants to strengthen the value narrative and ensure the customer has a clear, evidence-backed view of value over time.
Act as a trusted internal voice of the customer: align Delivery, Product and Support to remove barriers, raise quality, and improve the overall customer experience.
Re-engage the Strategic Account Executive once a commercial opportunity to expand or renew is identified. Note, as a Strategic CVP you do not ‘own’ the commercial expansion outcome.
What you bring:
5–8+ years of experience in strategic customer success, strategic account management, consulting, or professional services working with complex enterprise customers.
Executive presence and the ability to build trust and influence across senior stakeholder groups in large organisations.
A track record of building structured success plans, running executive governance, and tying work to measurable outcomes (not just activity).
Strong program leadership and operational discipline: you can operate strategically while keeping a high bar for execution, risk management, and follow-through.
Comfort leading cross-functional teams without formal authority, driving clarity, cadence, and accountability.
Commercial awareness and partnership mindset: you can identify expansion opportunities and build “ready-to-act” cases, while partnering with Sales to progress commercial discussions.
Clear written and verbal communication — you can simplify complexity for executives and teams alike.
Comfort in working with ambiguity - both internal teams and external account positions will rapidly change. Bring drive, curiosity and adaptability to work effectively in a high-paced environment.
What success looks like:
Customers describe the partnership as seamless, proactive, and value-driven — with strong stakeholder engagement, clear evidence of impact, and a well-run operating rhythm that supports long-term partnership growth.
Benefits
Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!
Our Commitment to Diversity, Equity and Inclusion
We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.
Our Commitment to Safeguarding
Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).
For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.
Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.
","descriptionPlain":"Multiverse is the upskilling platform for AI and Tech adoption.\n\nWe have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.\n\nOur upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.\n\nIn April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.\n\nBut we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.\n\nJoin Multiverse and power our mission to equip the workforce to win in the AI era.\n\nThe Opportunity\n\nWe’re expanding our Strategic Accounts post-sale team and are looking for a Customer Value Partner, Strategic Accounts to own a handful of our most complex, high-impact enterprise partnerships.\n\nThis is a senior individual contributor role and the post-sale counterpart to our Strategic Account Executives. Your focus is to ensure customers experience Multiverse as a seamless, proactive partner; turning commitments into outcomes, building long-term trust with senior stakeholders, and creating the conditions for sustainable account growth.\n\n\n\nOnce here, you will:\n\n - Own the end-to-end customer journey for key strategic accounts, from launch through long-term value realisation.\n\n - Build deep, multi-threaded relationships across customer stakeholders (HR, executive sponsors, business leaders, department partners, line managers) and understand internal dynamics to engage the right people at the right time.\n\n - Partner with executive sponsors to broaden engagement across senior leaders and the teams responsible for execution, ensuring learning outcomes translate into measurable business impact.\n\n - Create and run joint success plans and discovery workshops with customers (outcomes, milestones, governance, success metrics), and hold a clear operating rhythm to drive progress.\n\n - Lead Executive Business Reviews / Quarterly Business Reviews that demonstrate value realised, celebrate shared wins, and course-correct where needed.\n\n - Translate delivery outcomes into compelling proof: share learner projects and impact stories with relevant leaders (e.g., department directors) to spark new use cases and strategic business reviews.\n\n - Partner closely with a dedicated onboarding/implementation counterpart to ensure a smooth launch and strong first 90 days, then maintain strategic oversight as programmes run.\n\n - Collaborate with Sales and Business Value Consultants to strengthen the value narrative and ensure the customer has a clear, evidence-backed view of value over time.\n\n - Act as a trusted internal voice of the customer: align Delivery, Product and Support to remove barriers, raise quality, and improve the overall customer experience.\n\n - Re-engage the Strategic Account Executive once a commercial opportunity to expand or renew is identified. Note, as a Strategic CVP you do not ‘own’ the commercial expansion outcome.\n\n\n\nWhat you bring:\n\n - 5–8+ years of experience in strategic customer success, strategic account management, consulting, or professional services working with complex enterprise customers.\n\n - Executive presence and the ability to build trust and influence across senior stakeholder groups in large organisations.\n\n - A track record of building structured success plans, running executive governance, and tying work to measurable outcomes (not just activity).\n\n - Strong program leadership and operational discipline: you can operate strategically while keeping a high bar for execution, risk management, and follow-through.\n\n - Comfort leading cross-functional teams without formal authority, driving clarity, cadence, and accountability.\n\n - Commercial awareness and partnership mindset: you can identify expansion opportunities and build “ready-to-act” cases, while partnering with Sales to progress commercial discussions.\n\n - Clear written and verbal communication — you can simplify complexity for executives and teams alike.\n\n - Comfort in working with ambiguity - both internal teams and external account positions will rapidly change. Bring drive, curiosity and adaptability to work effectively in a high-paced environment.\n\n\n\nWhat success looks like:\n\nCustomers describe the partnership as seamless, proactive, and value-driven — with strong stakeholder engagement, clear evidence of impact, and a well-run operating rhythm that supports long-term partnership growth.\n\n\n\n\n\nBenefits\n\n - Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year\n\n - Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support\n\n - Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month\n\n - Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year\n\n - Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked! \n\n\nOur Commitment to Diversity, Equity and Inclusion\n\nWe’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here https://www.multiverse.io/en-GB/our-policies/equality-diversity-and-inclusion-policy.\n\nOur Commitment to Safeguarding\n\nMultiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/50283d0600920c5f1e02cf44e54c0f1534c74e61.pdf, our Prevent Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/35a5defca7346bb1c212250867754b0a7ae5b478.pdfand all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). \n\nFor roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.\n\nProviding false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS."}],"apiVersion":"1"}