Neon is a global payments and e-commerce platform designed to help game publishers earn more money and independence from app stores. We believe commerce should be open and transparent: clear decisions, actionable insights, and aligned incentives. Founded by payments, fintech and gaming veterans, Neon focuses on product and partnership excellence: we share the playbook, co-pilot decisions, and abstract away risk and complexity for our customers. We’re replacing old-school, black-box relics with clear, modern, and developer-centric infrastructure.
As an early team member, you’ll have the opportunity to shape and scale Neon’s product and culture, making a direct impact on our growth and success. You’ll join a collaborative, diverse team from world-class companies like Apple, Affirm, Unity, and Visa, backed by renowned VC's including Thrive, a16z, Griffin Gaming, Ribbit, and Renegade. If you want to build disruptive technology, challenge the status quo, and help game creators thrive on their own terms, read on.
We are looking for a Lead Product Marketing Manager (PMM) who can own product marketing end-to-end: positioning, messaging, sales enablement, competitive intelligence, and go-to-market execution. As our first Product Marketing hire, you will step into a high-leverage, solo function with the mandate to build Neon’s GTM foundation from scratch. You will serve as the foundational pillar of our marketing engine, shaping how the market perceives our core products.The core challenge is translating a genuinely complex product into messaging that lands with business-side stakeholders at game publishers & studios.
This role is right for someone who has done enterprise B2B product marketing at a fintech or SaaS company, has strong instincts for positioning in a category where most buyers do not fully understand what they are buying, and wants to build something from scratch rather than inherit a playbook.
Own Neon's core narrative: why MoR is the right model for publishers, how we compare to app stores and self-managed payments, and what we do differently versus competitors
Develop audience-specific messaging for publisher BD, finance, and product stakeholders.
Translate complex product capabilities (MoR, loyalty, tax) into clear, credible value propositions that do not require a payments background to understand.
Build and maintain the core sales collateral: pitch decks, one-pagers, competitive battle cards, and objection-handling guides.
Create materials for publisher onboarding that explain what Neon owns (tax, chargebacks, compliance) and what the publisher owns.
Run enablement sessions with the sales and CS team when new products or market coverage launches.
Own GTM for new product launches and major market expansions. Define the audience, message, channel, and success metric.
Lead co-marketing and launch announcements with publishing partners.
Develop thought leadership content that positions Neon as the authority on direct monetization for game publishers.
Maintain a current view of the competitive landscape: competitors, app store fee structures, and emerging direct-to-consumer tooling.
Synthesize publisher feedback and market signals into positioning updates and product roadmap input.
Track regulatory and industry trends (app store legislation, tax rule changes) that affect Neon's positioning.
Partner closely with Product to understand roadmap priorities and translate them into external messaging.
Work with Sales and Customer Success to build feedback loops between market signals and product direction.
Influence roadmap prioritization based on competitive gaps and publisher feedback.
7+ years in product marketing, with at least 3 years in enterprise B2B SaaS, fintech, or payments. Gaming industry experience is a strong plus.
Demonstrated ability to position a technically complex product to non-technical buyers.
Strong writing. You can write a one-pager, a LinkedIn post, and a pitch deck that all sound like they came from the same company.
Comfort with regulatory and compliance nuance. You do not need to be a lawyer, but you need to be able to explain concepts like MoR liability, chargeback ownership, and tax remittance without either oversimplifying or scaring buyers away.
Competitive analysis depth. You know how to run a rigorous teardown and turn it into actionable sales collateral.
Bias toward execution. You move quickly, produce work, and iterate rather than waiting for perfect information.
Prior experience in a founding or lead PMM role where you built the function rather than inherited it.
Experience marketing to game publishers, studios, or developer platforms.
Background in MoR, payment processing, or e-commerce infrastructure.
Experience producing high-volume content (newsletters, LinkedIn series, blog) as part of a GTM motion.
Familiarity with the competitive dynamics between app stores and direct-to-consumer monetization.
Neon is a global payments and e-commerce platform designed to help game publishers earn more money and independence from app stores. We believe commerce should be open and transparent: clear decisions, actionable insights, and aligned incentives. Founded by payments, fintech and gaming veterans, Neon focuses on product and partnership excellence: we share the playbook, co-pilot decisions, and abstract away risk and complexity for our customers. We’re replacing old-school, black-box relics with clear, modern, and developer-centric infrastructure.
As an early team member, you’ll have the opportunity to shape and scale Neon’s product and culture, making a direct impact on our growth and success. You’ll join a collaborative, diverse team from world-class companies like Apple, Affirm, Unity, and Visa, backed by renowned VC's including Thrive, a16z, Griffin Gaming, Ribbit, and Renegade. If you want to build disruptive technology, challenge the status quo, and help game creators thrive on their own terms, read on.
About the Role
Neon is looking for a hands-on, commercially minded Brand and Growth Marketing Manager to help build our marketing function from the ground up.
You'll work closely with Business Development, Customer Success, Partnerships to generate qualified pipeline and support Neon's most strategic opportunities. The role combines scalable demand generation with account-based marketing (ABM), creating campaigns that build awareness, support enterprise sales conversations, and help convert priority publishers into long-term customers.
This role is a blend of strategy and execution. You'll create campaigns, develop targeted outbound programs, build compelling marketing assets, support executive events, and continuously experiment with new ways to generate qualified pipeline.
What You’ll Do (Responsibilities)
Enterprise Demand Generation & ABM: Partner closely with Business Development to engage Neon's highest-priority publisher accounts. Build targeted campaigns that combine scalable demand generation with personalized account-based marketing (ABM).
Campaign Execution: Plan and execute multi-channel campaigns across email, content, LinkedIn, paid media, SEO, and lifecycle marketing. Continuously test messaging, channels, and audiences to improve qualified pipeline.
Content & Sales Enablement: Turn customer stories, benchmark data, and product updates into compelling marketing assets. Create outbound campaigns and sales enablement content that helps engage enterprise buyers.
Executive Events: Support executive dinners, customer roundtables, and industry events around major gaming conferences. Work with Business Development on target account selection, pre-event engagement, and post-event follow-up.
Analytics & Marketing Operations: Own marketing operations including CRM hygiene, segmentation, campaign reporting, and automation. Use campaign performance, account engagement, and Sales feedback to continuously improve marketing effectiveness.
What You’ll Bring (Requirements)
3-5 years of experience in demand generation, growth marketing, account-based marketing (ABM), or B2B marketing, ideally within SaaS, fintech, gaming, or a similar technical industry.
Strong commercial mindset. You're curious about customer problems, buying journeys, and what drives enterprise accounts from awareness to closed deal.
Excellent communicator. You can write thoughtful outbound emails, campaign messaging, and customer-facing content that feels relevant, personalized, and credible.
Comfortable with marketing tools. You've worked with platforms like HubSpot, Salesforce, Marketo, or similar CRM and marketing automation tools, and you're confident in learning new systems.
Data-informed decision maker. You're comfortable analyzing campaign performance, pipeline metrics, and customer insights to prioritize what to scale, improve, or stop.
Organized, proactive, and collaborative. You enjoy working cross-functionally with Business Development, Customer Success, and Leadership, and you're comfortable taking ownership in a fast-moving startup.
Bonus Points
Experience supporting enterprise sales teams or account-based marketing (ABM) initiatives.
Experience coordinating executive dinners, customer events, or industry conferences.
Genuine enthusiasm for mobile gaming or experience selling to game studios.
Experience in a high-growth startup environment.
Experience using AI to improve marketing workflows, research, personalization, or content creation.
Neon is a global payments and e-commerce platform designed to help game publishers earn more money and independence from app stores. We believe commerce should be open and transparent: clear decisions, actionable insights, and aligned incentives. Founded by payments, fintech and gaming veterans, Neon focuses on product and partnership excellence: we share the playbook, co-pilot decisions, and abstract away risk and complexity for our customers. We’re replacing old-school, black-box relics with clear, modern, and developer-centric infrastructure.
As an early team member, you’ll have the opportunity to shape and scale Neon’s product and culture, making a direct impact on our growth and success. You’ll join a collaborative, diverse team from world-class companies like Apple, Affirm, Unity, and Visa, backed by renowned VC's including Thrive, a16z, Griffin Gaming, Ribbit, and Renegade. If you want to build disruptive technology, challenge the status quo, and help game creators thrive on their own terms, read on.
Neon is seeking a Senior Software Engineer who will help lead the development of one of our key work streams. As a design-minded engineer, you’ll bring ideas to life on a blank canvas, turning concepts into functional, beautiful products. You’ll be involved in the full stack of the technology, working hands-on to build and scale a core product that accelerates financial independence for game creators.
Develop and maintain both front‑end and back‑end components of the product
Collaborate closely with product leaders, designers, and fellow engineers to define, design, and ship new features
Ensure features are scalable, performant, secure, and user-friendly
Write clean, maintainable, and efficient code, participate in code reviews, maintain documentation
5+ years software engineering experience.
Full-stack background, with strong focuses on React and TypeScript.
Excited about learning new things and flexing across the stack as the team evolves alongside you.
Highly productive, able to take ownership of key initiatives and deliver results.
Experience leading teams or projects and enjoy helping others level up their skills.
Able to work from our office in New York City
Join Neon. Shape the Future of Gaming.
","descriptionPlain":"ABOUT NEON\n\nNeon is a global payments and e-commerce platform designed to help game publishers earn more money and independence from app stores. We believe commerce should be open and transparent: clear decisions, actionable insights, and aligned incentives. Founded by payments, fintech and gaming veterans, Neon focuses on product and partnership excellence: we share the playbook, co-pilot decisions, and abstract away risk and complexity for our customers. We’re replacing old-school, black-box relics with clear, modern, and developer-centric infrastructure.\n\nAs an early team member, you’ll have the opportunity to shape and scale Neon’s product and culture, making a direct impact on our growth and success. You’ll join a collaborative, diverse team from world-class companies like Apple, Affirm, Unity, and Visa, backed by renowned VC's including Thrive, a16z, Griffin Gaming, Ribbit, and Renegade. If you want to build disruptive technology, challenge the status quo, and help game creators thrive on their own terms, read on.\n\n\nABOUT THE ROLE\n\nNeon is seeking a Senior Software Engineer who will help lead the development of one of our key work streams. As a design-minded engineer, you’ll bring ideas to life on a blank canvas, turning concepts into functional, beautiful products. You’ll be involved in the full stack of the technology, working hands-on to build and scale a core product that accelerates financial independence for game creators.\n\n\nWHAT YOU’LL DO\n\n - Develop and maintain both front‑end and back‑end components of the product\n\n - Collaborate closely with product leaders, designers, and fellow engineers to define, design, and ship new features\n\n - Ensure features are scalable, performant, secure, and user-friendly\n\n - Write clean, maintainable, and efficient code, participate in code reviews, maintain documentation\n\n\nWHAT WE LOOK FOR\n\n - 5+ years software engineering experience.\n\n - Full-stack background, with strong focuses on React and TypeScript.\n\n - Excited about learning new things and flexing across the stack as the team evolves alongside you.\n\n - Highly productive, able to take ownership of key initiatives and deliver results.\n\n - Experience leading teams or projects and enjoy helping others level up their skills.\n\n - Able to work from our office in New York City\n\nJoin Neon. Shape the Future of Gaming."},{"id":"ae8b72f2-3438-441d-bce6-1ee1b715e253","title":"Software Engineer","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"New York City","secondaryLocations":[],"publishedAt":"2026-07-15T18:34:02.169+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"USA","addressLocality":"New York City"}},"jobUrl":"https://jobs.ashbyhq.com/neon/ae8b72f2-3438-441d-bce6-1ee1b715e253","applyUrl":"https://jobs.ashbyhq.com/neon/ae8b72f2-3438-441d-bce6-1ee1b715e253/application","descriptionHtml":"Neon is a global payments and e-commerce platform designed to help game publishers earn more money and independence from app stores. We believe commerce should be open and transparent: clear decisions, actionable insights, and aligned incentives. Founded by payments, fintech and gaming veterans, Neon focuses on product and partnership excellence: we share the playbook, co-pilot decisions, and abstract away risk and complexity for our customers. We’re replacing old-school, black-box relics with clear, modern, and developer-centric infrastructure.
As an early team member, you’ll have the opportunity to shape and scale Neon’s product and culture, making a direct impact on our growth and success. You’ll join a collaborative, diverse team from world-class companies like Apple, Affirm, Unity, and Visa, backed by renowned VC's including Thrive, a16z, Griffin Gaming, Ribbit, and Renegade. If you want to build disruptive technology, challenge the status quo, and help game creators thrive on their own terms, read on.
Neon is seeking a Software Engineer who will help lead the development of one of our key work streams. As a design-minded engineer, you’ll bring ideas to life on a blank canvas, turning concepts into functional, beautiful products. You’ll be involved in the full stack of the technology, working hands-on to build and scale a core product that accelerates financial independence for game creators.
Develop and maintain both front‑end and back‑end components of the product
Collaborate closely with product leaders, designers, and fellow engineers to define, design, and ship new features
Ensure features are scalable, performant, secure, and user-friendly
Write clean, maintainable, and efficient code, participate in code reviews, maintain documentation
1+ year(s) software engineering experience
Full-stack background, with strong focuses on React and TypeScript
Excited about learning new things and flexing across the stack as the team evolves alongside you
Highly productive, able to take ownership of key initiatives and deliver results
Able to work from our office in New York City
Join Neon. Shape the Future of Gaming.
","descriptionPlain":"ABOUT NEON\n\nNeon is a global payments and e-commerce platform designed to help game publishers earn more money and independence from app stores. We believe commerce should be open and transparent: clear decisions, actionable insights, and aligned incentives. Founded by payments, fintech and gaming veterans, Neon focuses on product and partnership excellence: we share the playbook, co-pilot decisions, and abstract away risk and complexity for our customers. We’re replacing old-school, black-box relics with clear, modern, and developer-centric infrastructure.\n\nAs an early team member, you’ll have the opportunity to shape and scale Neon’s product and culture, making a direct impact on our growth and success. You’ll join a collaborative, diverse team from world-class companies like Apple, Affirm, Unity, and Visa, backed by renowned VC's including Thrive, a16z, Griffin Gaming, Ribbit, and Renegade. If you want to build disruptive technology, challenge the status quo, and help game creators thrive on their own terms, read on.\n\n\nABOUT THE ROLE\n\nNeon is seeking a Software Engineer who will help lead the development of one of our key work streams. As a design-minded engineer, you’ll bring ideas to life on a blank canvas, turning concepts into functional, beautiful products. You’ll be involved in the full stack of the technology, working hands-on to build and scale a core product that accelerates financial independence for game creators.\n\n\nWHAT YOU’LL DO\n\n - Develop and maintain both front‑end and back‑end components of the product\n\n - Collaborate closely with product leaders, designers, and fellow engineers to define, design, and ship new features\n\n - Ensure features are scalable, performant, secure, and user-friendly\n\n - Write clean, maintainable, and efficient code, participate in code reviews, maintain documentation\n\n\nWHAT WE LOOK FOR\n\n - 1+ year(s) software engineering experience\n\n - Full-stack background, with strong focuses on React and TypeScript\n\n - Excited about learning new things and flexing across the stack as the team evolves alongside you\n\n - Highly productive, able to take ownership of key initiatives and deliver results\n\n - Able to work from our office in New York City\n\nJoin Neon. Shape the Future of Gaming."},{"id":"244b2337-7b43-4be7-9ef1-f7659ba7b0af","title":"Forward Deployed Engineer","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Asia | South Korea","secondaryLocations":[],"publishedAt":"2026-07-29T16:09:27.158+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"South Korea"}},"jobUrl":"https://jobs.ashbyhq.com/neon/244b2337-7b43-4be7-9ef1-f7659ba7b0af","applyUrl":"https://jobs.ashbyhq.com/neon/244b2337-7b43-4be7-9ef1-f7659ba7b0af/application","descriptionHtml":"Neon is a global payments and e-commerce platform designed to help game publishers earn more money and independence from app stores. We believe commerce should be open and transparent: clear decisions, actionable insights, and aligned incentives. Founded by payments, fintech and gaming veterans, Neon focuses on product and partnership excellence: we share the playbook, co-pilot decisions, and abstract away risk and complexity for our customers. We’re replacing old-school, black-box relics with clear, modern, and developer-centric infrastructure.
As an early team member, you’ll have the opportunity to shape and scale Neon’s product and culture, making a direct impact on our growth and success. You’ll join a collaborative, diverse team from world-class companies like Apple, Affirm, Unity, and Visa, backed by renowned VC's including Thrive, a16z, Griffin Gaming, Ribbit, and Renegade. If you want to build disruptive technology, challenge the status quo, and help game creators thrive on their own terms, read on.
Why Join Neon?
Game-Changing Mission: Be part of a company fundamentally changing how the gaming industry operates, helping creators build, run, and scale their businesses on their own terms.
Ownership & Impact: As an early member of the engineering team, you’ll have ownership of the development and scaling of our flagship webshop product, making a direct impact on the company’s success.
Disruptive Technology: Help create fintech tools that challenge the status quo, empowering independent game creators in the same way Neon challenges major platforms.
High-Profile Backing: Join a high-potential startup with renowned backers and investors supporting our mission to disrupt the gaming industry.
Collaborative Team: Work with a diverse team of low-ego, kind, and talented individuals from varied backgrounds including Stanford, Affirm, Palantir, Supercell, Apple, and Netflix.
About You
You’re passionate about doing your life’s best work, collaborating with highly talented individuals, and contributing to an ambitious mission. You are a high-impact engineer who learns by doing, enjoys taking ownership of projects, and wants to grow as an engineer and leader in your next role. You’re excited by the chance to shape Neon’s product, team, and culture, and you’ve already led successful projects that uplifted those around you.
About the Role
Neon is seeking a Forward Deployed Engineer who will scale the partner engineering function. You’ll work alongside our sales and customer success teams to build and manage developer onboarding, own our customer-facing documentation, and build out new features for our customers. You’ll also shape the direction of the team: manage how the team grows and set the standards for your teammates at Neon.
What We’re Looking For:
You have 5+ years of experience in partner engineering or a similar customer-facing engineering role.
You have experience writing and maintaining API documentation for complex technical products.
You have experience with, and are willing to flex into, full-stack product development to manage specific customer requests.
You are highly productive, able to take ownership of key initiatives and deliver results.
You have experience leading teams or projects and enjoy helping others level up their skills.
You’re located or willing to work from Seoul, South Korea.
Must be fluent in English and Korean
This is a unique opportunity to join an early-stage, high-growth company and work alongside some of the brightest minds in gaming, fintech, and tech. If you’re ready to contribute to a mission-driven team and help us accelerate change in the gaming industry, we’d love to hear from you.
Join Neon. Shape the Future of Gaming.
Our Process
We have designed our interviews to be as efficient and effective as possible, so once you pass our initial screen, please prepare for 4-6 hours of interviews across 3 rounds over 2 weeks.
Hiring Manager Screen: 30 min
Gain a better understanding of the Neon business and the engineering team.
Project Take-home Review: 1 hour
We’ll give you a take-home to work on; once you’re done, you’ll walk through it with our engineering team.
Virtual Onsite Interview: 4 hours
Two 1-hour technical sessions with our engineers to walk through a coding and/or systems design exercise.
One 1-hour session with our head of customer success.
CEO Meet & Greet: 30 minutes
Please come prepared to wow us with your skills; discuss and demonstrate how you collaborate with teammates; ask questions about how we work, and show how you’ll fit in.
Throughout the process, please come prepared with any open questions you have about the role, our team or opportunity; feedback on our process; your refined “Why Neon?” ;)
","descriptionPlain":"ABOUT NEON\n\nNeon is a global payments and e-commerce platform designed to help game publishers earn more money and independence from app stores. We believe commerce should be open and transparent: clear decisions, actionable insights, and aligned incentives. Founded by payments, fintech and gaming veterans, Neon focuses on product and partnership excellence: we share the playbook, co-pilot decisions, and abstract away risk and complexity for our customers. We’re replacing old-school, black-box relics with clear, modern, and developer-centric infrastructure.\n\nAs an early team member, you’ll have the opportunity to shape and scale Neon’s product and culture, making a direct impact on our growth and success. You’ll join a collaborative, diverse team from world-class companies like Apple, Affirm, Unity, and Visa, backed by renowned VC's including Thrive, a16z, Griffin Gaming, Ribbit, and Renegade. If you want to build disruptive technology, challenge the status quo, and help game creators thrive on their own terms, read on.\n\nWhy Join Neon?\n\n - Game-Changing Mission: Be part of a company fundamentally changing how the gaming industry operates, helping creators build, run, and scale their businesses on their own terms.\n\n - Ownership & Impact: As an early member of the engineering team, you’ll have ownership of the development and scaling of our flagship webshop product, making a direct impact on the company’s success.\n\n - Disruptive Technology: Help create fintech tools that challenge the status quo, empowering independent game creators in the same way Neon challenges major platforms.\n\n - High-Profile Backing: Join a high-potential startup with renowned backers and investors supporting our mission to disrupt the gaming industry.\n\n - Collaborative Team: Work with a diverse team of low-ego, kind, and talented individuals from varied backgrounds including Stanford, Affirm, Palantir, Supercell, Apple, and Netflix.\n\n \n\nAbout You\n\nYou’re passionate about doing your life’s best work, collaborating with highly talented individuals, and contributing to an ambitious mission. You are a high-impact engineer who learns by doing, enjoys taking ownership of projects, and wants to grow as an engineer and leader in your next role. You’re excited by the chance to shape Neon’s product, team, and culture, and you’ve already led successful projects that uplifted those around you.\n\n \n\nAbout the Role\n\nNeon is seeking a Forward Deployed Engineer who will scale the partner engineering function. You’ll work alongside our sales and customer success teams to build and manage developer onboarding, own our customer-facing documentation, and build out new features for our customers. You’ll also shape the direction of the team: manage how the team grows and set the standards for your teammates at Neon.\n\n \n\nWhat We’re Looking For:\n\n - You have 5+ years of experience in partner engineering or a similar customer-facing engineering role.\n\n - You have experience writing and maintaining API documentation for complex technical products.\n\n - You have experience with, and are willing to flex into, full-stack product development to manage specific customer requests.\n\n - You are highly productive, able to take ownership of key initiatives and deliver results.\n\n - You have experience leading teams or projects and enjoy helping others level up their skills.\n\n - You’re located or willing to work from Seoul, South Korea.\n\n - Must be fluent in English and Korean\n\n \n\nThis is a unique opportunity to join an early-stage, high-growth company and work alongside some of the brightest minds in gaming, fintech, and tech. If you’re ready to contribute to a mission-driven team and help us accelerate change in the gaming industry, we’d love to hear from you.\n\n \n\nJoin Neon. Shape the Future of Gaming.\n\n \n\nOur Process\n\nWe have designed our interviews to be as efficient and effective as possible, so once you pass our initial screen, please prepare for 4-6 hours of interviews across 3 rounds over 2 weeks.\n\n \n\nHiring Manager Screen: 30 min\n\nGain a better understanding of the Neon business and the engineering team.\n\n \n\nProject Take-home Review: 1 hour\n\nWe’ll give you a take-home to work on; once you’re done, you’ll walk through it with our engineering team.\n\n \n\nVirtual Onsite Interview: 4 hours\n\n - Two 1-hour technical sessions with our engineers to walk through a coding and/or systems design exercise.\n\n - One 1-hour session with our head of customer success.\n\n - CEO Meet & Greet: 30 minutes\n\n - Please come prepared to wow us with your skills; discuss and demonstrate how you collaborate with teammates; ask questions about how we work, and show how you’ll fit in.\n\n \n\nThroughout the process, please come prepared with any open questions you have about the role, our team or opportunity; feedback on our process; your refined “Why Neon?” ;)"},{"id":"5272dee5-9847-4516-a044-32c5580913c6","title":"Payment Operations Manager","department":"Product","team":"Product","employmentType":"FullTime","location":"India","secondaryLocations":[{"location":"Malaysia","address":{"postalAddress":{"addressCountry":"Malaysia"}}},{"location":"Indonesia","address":{"postalAddress":{"addressCountry":"Indonesia"}}},{"location":"Philippines","address":{"postalAddress":{"addressCountry":"Philippines"}}}],"publishedAt":"2026-08-11T22:00:45.922+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"India"}},"jobUrl":"https://jobs.ashbyhq.com/neon/5272dee5-9847-4516-a044-32c5580913c6","applyUrl":"https://jobs.ashbyhq.com/neon/5272dee5-9847-4516-a044-32c5580913c6/application","descriptionHtml":"Neon is a global payments and e-commerce platform designed to help game publishers earn more money and independence from app stores. We believe commerce should be open and transparent: clear decisions, actionable insights, and aligned incentives. Founded by payments, fintech and gaming veterans, Neon focuses on product and partnership excellence: we share the playbook, co-pilot decisions, and abstract away risk and complexity for our customers. We’re replacing old-school, black-box relics with clear, modern, and developer-centric infrastructure.
As an early team member, you’ll have the opportunity to shape and scale Neon’s product and culture, making a direct impact on our growth and success. You’ll join a collaborative, diverse team from world-class companies like Apple, Affirm, Unity, and Visa, backed by renowned VC's including Thrive, a16z, Griffin Gaming, Ribbit, and Renegade. If you want to build disruptive technology, challenge the status quo, and help game creators thrive on their own terms, read on.
Role Overview
Neon is a gaming-focused Merchant of Record platform serving game publishers globally. We process payments across 50+ markets through multiple PSPs simultaneously, operating as the seller of record across card networks, local wallets, A2A rails, and alternative payment methods.
This role owns the operational backbone of that system: dispute and chargeback management, fraud operations, compliance monitoring, payment performance tracking, and operational support for Customer Success. As the senior operator across these functions, the Payment Operations Manager sets operational standards, defines targets, owns PSP and partner operational relationships, and is accountable for outcomes across payments, risk, fraud, and compliance. The role partners with the Head of Payments and the Risk, Fraud & Compliance Product Leader as a peer across all four functions.
This is a senior individual-contributor role. The Manager title reflects the seniority and ownership scope of the role and function, not direct reports at this stage.
Scope & Responsibilities
Dispute & Chargeback Operations
Own dispute intake, evidence compilation, and resolution across all active payment processors and markets.
Define and own resolution SLAs and win-rate targets; identify systemic patterns and drive fixes with product and risk leads.
Prioritize and drive the roadmap for internal dispute tooling as operational infrastructure matures.
Fraud Operations
Own fraud operations and oversee investigations and transaction reviews in partnership with the Risk, Fraud & Compliance Product Leader.
Set monitoring and escalation standards across screening and decisioning tools; maintain case integrity and decision quality.
Track fraud loss trends across markets and game titles; surface and act on emerging attack patterns before they scale.
Payment Performance Monitoring
Own tracking of authorization rates, payment success rates, decline codes, and fraud losses across processors and markets.
Own post-launch metric reviews for new payment methods against defined performance thresholds.
Define the operational dashboard and alerting standard; ensure anomalies are caught before they become publisher-impacting incidents.
Customer Success Support
Serve as the senior operational point of contact for payment-related requests escalated by Customer Success.
Lead deep dives into publisher payment performance, dispute trends, and fraud exposure, producing structured analysis CS can use directly in publisher conversations.
Own the operational response to payment incidents: root cause investigation, timeline reconstruction, and remediation communication.
PSP & Partner Management
Own day-to-day operational relationships with PSPs and payment partners, including performance reviews, escalations, and issue resolution.
Hold partners accountable to performance and SLA commitments; drive improvement where markets or methods underperform.
Process, Tooling & Standards
Set and maintain operational standards, runbooks, and process documentation that others follow.
Prioritize automation opportunities and partner with the Head of Payments, Risk & Compliance, and engineering to translate operational gaps into product and tooling improvements.
Act as the senior escalation point for payment operations.
Key Success Metrics
Dispute win rate and resolution turnaround, owned and improved per processor.
Fraud operations outcomes: fraud loss rate, false positive rate, detection rate, and escalation accuracy.
PSR performance against target across active payment methods and markets, with defined review triggers on all methods.
Incident response and resolution time for publisher-impacting payment issues.
Reporting accuracy, on-time delivery, and operational process maturity as the function scales.
Ideal Profile
6-8+ years in payments operations, fraud ops, or fintech risk, with a track record of owning a function or leading operational initiatives, ideally at a PSP, Merchant of Record, or digital goods company.
Has run these functions end to end, not just participated in them; comfortable operating across multiple payment processors simultaneously, with direct experience of global PSPs such as Stripe, Adyen, PayPal, or Razorpay.
Experience owning PSP or partner relationships and influencing product, engineering, and Customer Success without formal authority.
Deep understanding of dispute and chargeback mechanics at the card network level (Visa/Mastercard rules), not just tool navigation.
Strong analytical capability: works across dashboards and data tools, builds structured reports, and finds signals in noisy transaction data.
Detail-oriented and self-directing; operates with significant autonomy across a broad and growing operational surface.
Business-level English proficiency required, written and verbal.