Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
About the Role
You will be the part of the People Data & Analytics Core team. You will contribute in build analytical, and agentic roadmap for many of P&C product and processes and be part of impactful work streams for all Nubankers.
We are looking for people who are independent and who are not afraid to take the initiative to identify and solve problems that are not necessarily obvious.
You can read more about it in our blog and get some insights into how we work.
Employee Memory: Turns behavioral signals across the Nubanker journey into a trusted foundation for insights and AI-powered experiences.
Shape the analytical roadmap: by defining the key questions, use cases and success metrics, and sequence what to build first.
Design the signal layer: Decide which behavioral signals matter, how they are defined and combined, and how they map to the employee journey (from onboarding to growth to exit).
Own quality and validation: Define ground truth, validation approaches and monitoring so that signals can be trusted and used in decisions.
Embed privacy and fairness from the start: Work with P&C leadership, Legal & Privacy on what can and should be measured, with clear guardrails on bias, consent and appropriate use.
Connect to Semantic Layer: Define canonical metrics and entities so that Employee Memory is reusable across dashboards, analyses and agents.
Enable agentic use cases: Partner with PM and engineering to ground agents in reliable data, and define how their outputs are evaluated.
Work cross-functionally: Partner daily with PM, SWE, HR Generalists and P&C leadership, and align with other areas that depend on the same signals.
Do a lot of investigative work, focused on deciding which data makes the most sense to use in which situation. If you don't have the data, it's your job to think about what tests can be done or how to extract the information you need to answer your questions;
Support your team in making data-based decisions by monitoring analysis and decisions, ensuring the flow of projects and making the process of taking risks comfortable despite the uncertainties;
Learning how to work with a large volume of data to build a solid foundation for decision making with calculated risks - even knowing that not all the answers are in the data and/or that not all the data you would like is available;Use tools like SQL, Python and Scala - taught during your first weeks with us - for data extraction;
Understand our products and interactions with other areas;
Take advantage of opportunities to grow and learn from a well-prepared and highly qualified team;
Opportunity to work in a complex, dynamic and diverse environment, participating in projects that will impact a large number of clients.
What are we looking for?
Analytical capacity: ease with numbers and calculations, having the ability to solve problems mathematically;
Business basics: dynamics between risks and opportunities, as well as interaction between business areas and technical areas (products/engineering);
Problem solving: ease and creativity to seek solutions to day-to-day challenges and achieve the best results;
Ability to understand how your decisions and work impact our customers' experience, seeking results that align with our purpose;
Willingness and ease of learning, especially for tools;
Openness to receive feedback and incorporate it into your daily life and development;
Adaptability to the multifunctional environment;
Profiles that add value to Nubank's culture.
Work Model for this Role
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
Nu is building crypto products that give customers real financial access — moving assets, interacting with blockchain networks, and managing digital assets safely and simply. As a Staff Software Engineer on our crypto product team, you will combine deep understanding of blockchain protocols with strong product instincts to decide what we build, how it works technically, and how it should feel for the customer.
You'll work hands-on with onchain data, transaction flows, signing and custody integrations, asset movement, and smart-contract interactions — not to build these as isolated platform pieces, but to turn them into product capabilities customers actually use. You'll partner closely with product and business stakeholders to shape what Nu builds, and with the core crypto team to integrate with the protocol- and security-level building blocks they provide.
Understand blockchain protocols deeply enough to know how to integrate with them and what they make possible for customers — then turn that into product decisions.
Build and evolve product-facing capabilities involving onchain data, transaction execution, signing and custody integrations, asset movement between wallets and entities, and smart-contract interactions.
Partner with product and business stakeholders to define what crypto experiences Nu should offer, weighing technical feasibility, customer value, and business tradeoffs.
Integrate with core crypto team systems (custody, key management, security primitives), owning the product and integration layer while collaborating closely on lower-level implementation details when needed.
Design APIs and abstractions that let your team and others ship crypto features quickly without reproducing protocol complexity or weakening controls.
Establish standards for reliability, observability, data integrity, and production readiness.
Lead critical design reviews, major-incident response, and root-cause analysis for the systems you own.
Mentor senior engineers and raise the bar for technical and product judgment on the team.
Required
A track record of Staff-level impact building customer-facing products or platforms, ideally with meaningful technical depth in a specific domain.
Deep experience with distributed systems at scale, including transaction processing, eventual consistency, failure handling, high availability, and production operations.
Demonstrated ability to translate technical understanding of protocols or infrastructure into product decisions and customer-facing features.
Production ownership of regulated or high-stakes financial movement, blockchain integrations, or adjacent money-moving infrastructure.
Experience designing security-sensitive systems using threat modeling, explicit trust boundaries, defensive architecture, and rigorous review processes.
Comfort partnering with product and business stakeholders as a peer in shaping what gets built, not just how.
Experience leading complex production incidents and improving systems and operating practices afterward.
Strong influence, communication, and mentorship skills, including the ability to align teams without relying on reporting authority.
Nice to have
Experience integrating with multiple blockchain networks or protocol families.
Experience shaping product or business strategy for crypto or digital-asset offerings.
Familiarity with HSMs, secure enclaves, or hardware-backed key-management systems.
Experience in regulated fintech, banking, payments, or institutional digital-asset infrastructure.
Experience reviewing smart-contract security or integrating with DeFi protocols in production.
Location: Palo Alto, United States
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
Nu is building crypto products that give millions of customers real, secure financial access — moving assets, interacting with blockchain networks, and managing digital assets safely and simply. As a Senior Staff Software Engineer, you'll be the senior-most technical leader connecting deep crypto and blockchain expertise to what Nu builds for customers, setting the multi-year direction for how we turn protocol-level capabilities into products at scale.
This role requires genuine, hands-on depth in blockchain protocols, custody, signing, and on-chain systems. At the same time, you're expected to reason beyond protocol design: partnering with product and business leaders to decide what Nu builds, how it creates value for customers, and how it fits Nu's broader strategy.
You'll operate across the full stack of crypto product development — from the technical judgment needed to evaluate protocol tradeoffs and security posture, to the product and business judgment needed to prioritize what gets built next. You'll partner closely with the core crypto team on deep technical and security work while driving the product and architectural direction that shapes what customers actually experience.
Set multi-year technical and product direction for Nu's crypto systems, grounded in deep expertise in blockchain protocols, on-chain data, custody, signing, and smart-contract integrations.
Partner with product and business leaders to define what crypto experiences Nu should build next, weighing technical feasibility, security posture, customer value, and business strategy together.
Lead the architecture of highly consequential, security-critical crypto capabilities while remaining hands-on in key technical and protocol-level decisions.
Translate deep technical understanding of blockchain systems into concrete product capabilities and customer-facing features, not just infrastructure.
Anticipate scalability, reliability, security, and regulatory challenges specific to crypto/blockchain systems, and set standards that raise the bar across teams building on top of your work.
Drive complex initiatives across team and organizational boundaries, building alignment among engineering, product, business, risk, and compliance stakeholders.
Provide technical leadership through major security incidents or production events involving crypto infrastructure, translating lessons into lasting improvements.
Mentor Staff+ engineers and engineering leaders, and serve as one of Nu's technical reference points on crypto and blockchain systems.
Required
Deep, hands-on technical expertise in blockchain and crypto systems — protocols, on-chain data, custody, signing/key management, wallets, asset movement, or smart contracts.
A sustained record of Staff+ level technical leadership with impact spanning multiple teams or domains.
Demonstrated ability to translate deep protocol/technical understanding into customer-facing product decisions and business outcomes, not just architecture.
Experience leading highly complex, ambiguous, security-critical initiatives requiring both technical depth and cross-functional judgment.
Ability to reason about business models, product strategy, and market positioning alongside technical tradeoffs.
Ability to influence engineering leaders, product leaders, security, risk, and compliance stakeholders without formal authority.
A strong record of mentoring senior/staff engineers and raising the quality of technical and product decision-making around them.
Exceptional communication skills, with the ability to build alignment across technical and business audiences in high-stakes environments.
Nice to have
Experience shaping product or business strategy for crypto or digital-asset offerings specifically, beyond technical architecture.
Experience across multiple blockchain networks or protocol families.
Experience with HSMs, secure enclaves, or hardware-backed key-management infrastructure.
Experience in regulated banking, fintech, payments, or institutional digital assets.
Recognition as a technical reference in crypto, blockchain security, or distributed systems.
Location: Palo Alto, United States
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
Nu is building a new generation of crypto experiences that make sophisticated financial capabilities feel simple and trustworthy. As a Lead Software Engineer on our Palo Alto crypto team, you will build the customer-facing mobile and full-stack experiences that bring Nu's global crypto offering to life - from the first interaction through the services that power it.
Your scope will be a meaningful product area, not a single screen or an isolated service. You will lead team-level technical design, own delivery across mobile and backend boundaries, and make the tradeoffs required to create intuitive experiences without weakening security, correctness, performance, or reliability.
You will work closely with product, design, backend and platform engineering, security, and compliance partners. This is a hands-on individual-contributor role with responsibility for mentoring engineers, improving team practices, and remaining accountable for production health after launch.
Lead the design, implementation, launch, and operation of customer-facing mobile and full-stack crypto experiences.
Own complete product flows across mobile interfaces, APIs, service integrations, data and state management, release readiness, and post-launch health.
Translate complex concepts such as wallets, asset movement, and onchain transactions into clear, understandable customer experiences.
Make independent team-level architecture decisions and communicate tradeoffs across usability, security, performance, reliability, and delivery speed.
Build resilient transactional experiences with deliberate validation, error handling, recovery paths, testing, and observability.
Coordinate dependencies with backend, platform, security, compliance, product, and design partners to move initiatives from ambiguity to production.
Mentor engineers and raise the team's standards for mobile architecture, code quality, operational ownership, and customer-centered engineering.
Required
Strong experience building and operating production mobile applications, combined with the ability to work across APIs and backend services, or equivalent full-stack depth with meaningful mobile delivery experience.
A track record of independently leading a medium-term engineering initiative from technical design through production operation.
Strong foundations in client architecture, state management, API contracts, testing, performance, and reliability.
Product judgment and experience simplifying complex or high-stakes workflows for customers.
Experience designing and operating transactional or security-sensitive product features.
Ability to communicate technical decisions clearly and collaborate effectively with product, design, and engineering partners.
Experience mentoring engineers and improving team-level engineering practices.
Nice to have
Experience building crypto, wallet, digital-asset, or onchain product experiences.
First-hand familiarity with crypto products and user journeys through professional work, building, or sustained personal use.
Experience in fintech, payments, banking, or another regulated product environment.
Depth in one or more native or cross-platform mobile ecosystems.
Experience delivering products across multiple markets, platforms, or customer contexts.
Palo Alto, United States
Opportunity of earning equity at Nu
Medical Insurance
Dental and Vision Insurance
Life Insurance and AD&D
Extended maternity and paternity leaves
Nucleo – Our learning platform of courses
NuLanguage – Our language learning program
NuCare – Our mental health and wellness assistance program
401K
Saving Plans – Health Saving Account and Flexible Spending Account
Work-from-home Allowance
Relocation Assistance Package, if applicable
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nu.com/nu-hybrid-work-model/
Explore how we build technology at Nu:
🔗 youtube.com/@building.nubank
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
Our Engineering team helps Nu create and scale the technology that powers the best financial products in Latin America. We strive for state-of-the-art software development practices, using a variety of technologies and architectures to build resilient, secure, and highly scalable systems.
As a Staff Software Engineer, you will play a key role in shaping the technical direction of multiple teams, driving the design and evolution of large-scale distributed systems that serve millions of customers. While we value experience with our tech stack, we are confident that engineers who are eager to learn will be successful here — and we will teach you Clojure as our main backend language.
You will build and evolve:
Horizontally scalable microservices written mostly in Clojure, using Finagle and leveraging functional programming techniques and hexagonal architecture
High-throughput jobs and inter-service communication using Kafka
Continuous Integration and Deployment pipelines on AWS
Data storage solutions using Datomic and DynamoDB
Monitoring and observability with Prometheus
Services running as much as possible in Kubernetes
We are a process-light organization that values human interactions. We work in small, independent teams that feel like startups within the company and avoid unnecessary coupling and centralization whenever realistic. We understand that execution is key to success and continuously optimize our processes to remove bottlenecks.
Working with large-scale distributed systems and understanding their broad architecture and trade-offs
Setting technical direction for multiple teams, ensuring alignment with Business Areas and architecture strategies
Driving pragmatic innovation while ensuring resilient, secure, and flexible solutions that scale across products and geographies
Mentoring engineers across teams and helping maintain a high technical bar organization-wide
Writing, testing, instrumenting, documenting, and maintaining high-quality code
Pairing and participating in code reviews to support the growth of others in and around your teams
Collaborating closely with Product, Design, and Engineering leaders to build new end-to-end experiences
Ensuring comprehensive observability, performance monitoring, and robust error handling across team services
Participating in on-call rotations for your team and responding to incidents as necessary
Focusing primarily on backend applications, while being open to contributing to mobile and frontend development according to business needs
At least 8 years of experience developing digital products in complex environments
Deep expertise in distributed systems, microservices architecture, and cloud technologies
A proven track record of designing and delivering large-scale systems that serve thousands or millions of users
A strong background in object-oriented or functional programming languages, with the ability to work across multiple languages
Demonstrated ability to lead technical initiatives across multiple teams, even without direct authority
Experience mentoring senior engineers and raising the technical bar across organizations
Practical knowledge of agile software development methodologies and prior experience with CI/CD
Strong communication skills to identify and prevent risks, and explain trade-offs clearly to both technical and non-technical stakeholders
Advanced English skills
Mexico City, Mexico.
Our benefits are designed to support your wellbeing, development, and life outside of work. For Mexico, they include:
Chance of earning equity at Nu
Extended maternity and paternity leaves
Health and life insurance
Dental and Vision Insurance
NuCare – our mental health and wellness assistance program
Nucleo – our learning platform of courses
NuLanguage – our language learning program
Holiday Bonus (“Aguinaldo”) of 30 days of pay per year
17 days of paid vacation with 25% vacation bonus
Gym partnership
Food card
Work-from-home Allowance
Parental Consultancy
Relocation Assistance Package, if applicable
Even if you feel you don't meet every qualification, we encourage you to apply — your unique skills and experiences may be just what we're looking for, and we're excited to learn more about what you can bring to our team.
Hybrid 2–3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/.
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
About the team
This role sits within Global Platforms Engineering: Engineering Enablement, under Eric Young (CTO, Global Platforms Engineering). The AI Developer Experience (AIDE) pillar is the AI-native counterpart to the separately led Developer Infrastructure pillar: a standing topic in CTO org-design reviews.
Reports to a Senior Director, Engineering Enablement and dotted line to Rahul Ahlawat, Engineering Senior Director & Chief of Staff to the CTO. Leads a team of approximately 10–15 engineers today, spanning five workstreams, scaling with 8 committed \"Deep Forge\" headcounts plus external hiring. This is green-field scope with established backing: the charter, budget conversations, and headcount pipeline already exist. The Director shapes execution and strategy, not just strategy alone, and has real decision-making authority over team structure, build-vs-buy calls, and workstream prioritization. The Director will also engage directly with third-party AI vendors (e.g., Factory.ai, Devin-class tools) and with ICs across the five core workstreams.
About the role
Nu is one of the few companies with the scale (3,500+ engineers), AI ambition, and executive air cover to build a genuinely AI-native developer experience: not a bolt-on pilot. This role is responsible for defining and leading the AI Developer Experience pillar within Engineering Enablement, transforming how Nu's engineers write, review, deploy, and operate software.
The Director inherits a mandate, a growing team, and a seat at the table with the CTO. The pillar already has real momentum: an early production win in the Vector agentic coding platform, an urgent context-infrastructure buildout, and direct executive sponsorship.
Key responsibilities and Expectations
Own and scale the AI Developer Experience pillar, with an initial focus on measurably increasing shipped PRs per engineer per week through automation, and improving token efficiency as AI spend scales.
Build the team from the ground up, converting today's borrowed, part-time contributors into a dedicated, full-time organization; the CTO has personally committed to reallocating direct reports and unlocking headcount.
Run the build-vs-partner motion: stand up fast, structured engagements with third parties to benchmark, accelerate, and in some cases co-build: while defining objective eval criteria so decisions aren't subjective.
Core workstreams:
NuContext: the knowledge and context-extraction layer (docs, Confluence, Jira, code) that everything else depends on; currently the single highest-priority area for Nu's long-term AI strategy. Owns ontology definition, context curation standards, knowledge graph traversal/retrieval, and context update mechanisms.
Vector (agentic coding & hosted environment): sandboxing, harness, memory/retrieval, and system-prompt optimization for AI-assisted coding.
Agentic Code Review: AI-assisted PR review to cut defect rates and cycle time, a direct lever on the org's top-line change failure rate (CFR) goal.
AI SRE: moving from vendor evaluation to AI-native incident detection, diagnosis, and remediation at scale.
Prompt Classification & Model Routing and 3rd-party AI tooling vendor management: scope and placement still being finalized; the Director will help shape this boundary.
Longer term, the AI Enablement Platform (routing, marketplace, authentication) is expected to fold into this scope as leadership bandwidth allows.
Qualifications
Professional Experience & Education:
Proven leadership of AI-native developer tooling or platform teams, ideally at a company operating at meaningful engineering scale.
Track record building full-time, dedicated engineering teams out of fragmented, part-time, or borrowed resourcing: including experience in allocating teams, stellar in people leadership to do it without burning teams out.
Real experience structuring and running third-party vendor partnerships (evaluation, integration, managing lock-in risk) alongside first-party build.
Hands-on technical credibility in agentic coding systems, context/retrieval infrastructure, or developer-facing AI tooling: able to go deep with ICs, not just manage from a distance.
Comfort operating in a high-velocity, ambiguous, and high-executive-visibility organization; ability to align and mobilize teams to take on new challenges and scale impact.
High accountability and ownership mindset, coupled with the ability to move fast under pressure.
Comfort with an honest, unsolved problem space: even leading peer companies are far from 100% AI-authored code; this role is about the challenge and the resourcing to attack it, not a pre-solved problem.
A track record that positions the Director as the natural next-step candidate for the broader Engineering Enablement M6 role.
A builder's instinct for evaluation rigor: experience designing evals/benchmarks that replace subjective quality judgments with objective, repeatable measurement.
Experience with sandboxed agentic execution environments, retrieval-augmented systems, or LLM-based code review tooling (nice-to-have).
Familiarity with token-cost management as AI spend scales (nice-to-have).
Prior exposure to fintech, regulated environments, or large legacy codebases where AI adoption is harder to get right (nice-to-have).
Core Leadership Skills
The following executive leadership skills serve as a reference for senior leadership levels at Nu, setting expectations that grow with increasing complexity, ambiguity, and influence.
BUSINESS ACUMEN
Drives strategic business alignment at Nu by analyzing market dynamics, identifying opportunities, and ensuring informed decision-making to influence organizational direction.
COMMUNICATION
Masters complex communication, mentoring others, fostering open dialogue, and adapting strategies to enhance organizational effectiveness.
AGILE ADAPTABILITY
Leads with agility, pioneering solutions, fostering a culture of learning, collaboration, and continuous value delivery.
Role Location
Palo Alto, US: adhering to company policy for in-office attendance (2026: 2x/week; 2027 onwards: 3x/week).
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
Our Engineering team helps Nubank to create and use the technology that provides us to build the best financial products. We strive for state-of-the-art software development practices that currently include a variety of technologies. While we value candidates that are familiar with them, we are also confident that software engineers who are interested in joining Nubank will be able to learn from our team. The software engineer is focused on software development with Clojure as the main programming language (We will teach you Clojure). Main responsibilities:
Horizontally scalable microservices written mostly in Clojure, using Finagle and leveraging upon functional programming techniques and hexagonal architecture
High throughput jobs and inter-service communication using Kafka
Continuous Integration and Deployment into AWS
Storing data in Datomic and DynamoDB
Monitoring and observability with Prometheus
Running as much as possible in Kubernetes
We are a process-light organization that values human interactions. We value working in small, independent teams that feel like small startups within the company, and eschew coupling and centralizing where realistic. We understand that execution is the key to success and optimize processes to remove bottlenecks.
Work with large scale distributed systems, understanding their broad architecture
Set technical direction for multiple teams, ensuring alignment with Business Areas and architecture strategies
Drive pragmatic innovation while ensuring resilient and flexible solutions that scale across products and geographies
Mentor engineers across teams, establishing and maintaining a high technical bar organization-wide
Write, test, instrument, document, and maintain code. Able to pair and participate in code reviews to contribute to the growth of others in and around the team
Collaborate closely with Product, Design, and Engineering leaders to build new experiences
Ensure comprehensive observability, performance monitoring, and error handling across team services
Participate in on-call rotations for your team and respond to incidents as necessary
Work focused on backend applications, and be open to contribute to mobile and frontend development, according to business needs
At least 10 years of experience developing digital products in complex environments
Deep expertise in distributed systems, microservices architecture, and cloud technologies
Proven track record of designing and delivering large-scale systems that serve thousands (or even millions) of users
Strong background in object-oriented or functional programming languages, with ability to work across multiple languages
Demonstrated ability to lead technical initiatives across multiple teams without direct authority
Experience mentoring senior engineers and raising the technical bar across organizations
Practical knowledge of agile software development methodologies and previous experience with CI/CD
Good communication skills to prevent risks and explain trade-offs clearly to both technical and non-technical stakeholders
Advanced English skills
Health Insurance
Life Insurance
Pension Plan
Extended maternity and paternity leaves
Nucleo - Our learning platform of courses
NuLanguage - Our language learning program
NuCare - Our mental health and wellness assistance program
Vacations
Total compensation includes base salary, RSUs and benefits. Base salary range: $168,000 - $210,000
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
At AI Core, we are scaling the impact of our AI initiatives to become the primary driver of Nu’s most critical decision systems. We are seeking Machine Learning Engineers to lead high-impact research projects that bridge the gap between state-of-the-art AI and production-grade financial systems. You will be responsible for solving complex, ambiguous problems using Deep Learning and Foundation Models, ensuring our architectures are scalable, efficient, and driving measurable business results.
As an Machine Learning Engineer (MLE), you’re expected to:
Research Execution & Technical Leadership (Complexity & Autonomy)
Lead and execute complex applied research initiatives independently, focusing on building and optimizing architectures (e.g., Transformers, GNNs) that can be deployed across critical use cases like Credit, RecSys, GenAI, and real-time inference.
Address difficult and ambiguous modeling problems that require coordination across various stakeholders (Data, Infra, Product), delivering innovative solutions with a clear focus on medium-term impact.
Bridge the gap between research and production by designing architectures that respect MLOps constraints, ensuring models are optimized for latency, interpretability, and cost-efficiency.
Strategic Impact & Collaboration (Impact)
Develop and deliver innovative solutions that address project-level challenges, focusing on pushing the latest platform and AI research improvements into downstream production models.
Actively participate in cross-functional collaborations, ensuring that research outputs are seamlessly integrated into Nu's decision-making engines.
Establish technical standards within the AI Core team for experimentation, model evaluation, and code quality, inspiring peers to raise their performance.
Mentorship & Function Contribution (Function Contribution)
Serve as a technical mentor for senior engineers and researchers, providing guidance on deep learning fundamentals, problem formulation, and research methodology.
Actively contribute to the function's growth by participating in mandatory activities like hiring (interview panels) and leading internal task forces to improve our ML lifecycle.
Contribute to thought leadership by participating in research collaborations or internal papers that align with Nu’s strategic goals.
What are we looking for?
Professional Experience: 5-7+ years in applied AI/ML, with a proven track record of delivering research-driven systems into production environments
Technical Mastery:
Deep expertise in Deep Learning architectures (Transformers, Multimodal, or GNNs).
Strong coding skills in Python and proficiency with frameworks like PyTorch, JAX, or TensorFlow.
Solid understanding of MLOps and the constraints of deploying models at scale.
Problem Solving: Sophisticated skills in ML problem formulation and the ability to navigate uncertainty when data is messy or unavailable.
Communication: Ability to communicate complex technical concepts to both technical peers and cross-functional stakeholders, ensuring alignment and buy-in.
Analytical Capacity: Experience with large-scale experimentation and A/B testing to validate research hypotheses.
Our Benefits
Opportunity of earning equity at Nu
Total compensation includes base salary, RSUs and benefits. Base salary range: $230k - $345k
Medical Insurance
Dental and Vision Insurance
Life Insurance and AD&D
Extended maternity and paternity leaves
Nucleo - Our learning platform of courses
NuLanguage - Our language learning program
NuCare - Our mental health and wellness assistance program
Extended maternity and paternity leaves
401K
Saving Plans - Health Saving Account and Flexible Spending Account
Work-from-home Allowance
Relocation Assistance Package, if applicable.
Role Location
Palo Alto, California
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nu.com/nu-hybrid-work-model/
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
Our Engineering team helps Nu create and scale the technology that powers the best financial products in Latin America. We strive for state-of-the-art software development practices, using a variety of technologies and architectures to build resilient, secure, and highly scalable systems.
As a Lead Software Engineer, you will play a key role in shaping the technical direction of multiple teams, driving the design and evolution of large-scale distributed systems that serve millions of customers. While we value experience with our tech stack, we are confident that engineers who are eager to learn will be successful here — and we will teach you Clojure as our main backend language.
You will build and evolve:
Horizontally scalable microservices written mostly in Clojure, using Finagle and leveraging functional programming techniques and hexagonal architecture
High-throughput jobs and inter-service communication using Kafka
Continuous Integration and Deployment pipelines on AWS
Data storage solutions using Datomic and DynamoDB
Monitoring and observability with Prometheus
Services running as much as possible in Kubernetes
We are a process-light organization that values human interactions. We work in small, independent teams that feel like startups within the company and avoid unnecessary coupling and centralization whenever realistic. We understand that execution is key to success and continuously optimize our processes to remove bottlenecks.
Working with large-scale distributed systems and understanding their broad architecture and trade-offs
Setting technical direction for multiple teams, ensuring alignment with Business Areas and architecture strategies
Driving pragmatic innovation while ensuring resilient, secure, and flexible solutions that scale across products and geographies
Mentoring engineers across teams and helping maintain a high technical bar organization-wide
Writing, testing, instrumenting, documenting, and maintaining high-quality code
Pairing and participating in code reviews to support the growth of others in and around your teams
Collaborating closely with Product, Design, and Engineering leaders to build new end-to-end experiences
Ensuring comprehensive observability, performance monitoring, and robust error handling across team services
Participating in on-call rotations for your team and responding to incidents as necessary
Focusing primarily on backend applications, while being open to contributing to mobile and frontend development according to business needs
At least 8 years of experience developing digital products in complex environments
Deep expertise in distributed systems, microservices architecture, and cloud technologies
A proven track record of designing and delivering large-scale systems that serve thousands or millions of users
A strong background in object-oriented or functional programming languages, with the ability to work across multiple languages
Demonstrated ability to lead technical initiatives across multiple teams, even without direct authority
Experience mentoring senior engineers and raising the technical bar across organizations
Practical knowledge of agile software development methodologies and prior experience with CI/CD
Strong communication skills to identify and prevent risks, and explain trade-offs clearly to both technical and non-technical stakeholders
Advanced English skills
Mexico City, Mexico.
Our benefits are designed to support your wellbeing, development, and life outside of work. For Mexico, they include:
Chance of earning equity at Nu
Extended maternity and paternity leaves
Health and life insurance
Dental and Vision Insurance
NuCare – our mental health and wellness assistance program
Nucleo – our learning platform of courses
NuLanguage – our language learning program
Holiday Bonus (“Aguinaldo”) of 30 days of pay per year
17 days of paid vacation with 25% vacation bonus
Gym partnership
Food card
Work-from-home Allowance
Parental Consultancy
Relocation Assistance Package, if applicable
Even if you feel you don't meet every qualification, we encourage you to apply — your unique skills and experiences may be just what we're looking for, and we're excited to learn more about what you can bring to our team.
Hybrid 2–3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/.
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
Engineering at Nubank
At Nubank, software engineers sit at the intersection of data, intelligence, and scale. We build systems that process millions of decisions daily, from fraud detection to credit modeling and increasingly, we do this powered by AI. Machine learning is embedded across our core products: in how we assess risk, personalize experiences, and automate decisions at scale. Engineers here don't just consume AI capabilities; they help shape how intelligence is built, deployed, and maintained in production.
We do it with engineering rigor, autonomy, and a deep focus on impact. Our engineers work across the full spectrum: designing data pipelines and architectures, deploying and maintaining ML models in production, and building the distributed systems and platforms that power our products. We value small, independent teams that move fast, own their decisions end-to-end, and hold themselves to a high bar for quality and craft.
We strive for state-of-the-art software development practices across our entire stack. While we value candidates familiar with our technologies, we're confident that engineers who join Nubank will learn and grow alongside our team:
Horizontally scalable microservices written mostly in Clojure, leveraging functional programming and hexagonal architecture
High-throughput event-driven architectures for inter-service communication
Continuous Integration and Deployment into cloud-native infrastructure
Distributed transactional systems built on Datomic, modeling complex business domains with immutable data and strong consistency
Modern data platforms built on ETL/ELT best practices, with robust monitoring and observability
Work with large scale distributed systems
Collaborate with building microservices
Design, build and maintain robust data pipelines, distributed systems and ML-enabled solutions, ensuring reliability, scalability and performance at scale
Deploy and maintain ML models in both batch and real-time scenarios, integrating them with other systems and monitoring through operational and business metrics
Lead data and engineering projects end-to-end — from requirements gathering and stakeholder alignment to delivery and iteration
Contribute to the design, documentation, maintenance and optimization of our data codebase, platforms and tooling
Translate business needs into data products and technical solutions aligned with Nubank's architecture and long-term strategy
Partner with technical and business stakeholders to define strategies and deliver high-impact solutions
Share knowledge, mentor peers and contribute to engineering and data literacy initiatives across Nubank
Programming experience in one or more general-purpose languages (e.g. Python, Clojure, Scala, Java)
Familiarity with analytical data environments and data engineering concepts: pipelines, ETL/ELT, and data modeling
Understanding of ML model lifecycle, from training and evaluation to deployment and monitoring
Familiarity with distributed systems, microservices and asynchronous architectures
Strong communication skills to collaborate with both technical and business stakeholders
Passion for building high-quality software and data products
Experience with cloud platforms such as AWS, GCP or Azure
Knowledge of data architecture patterns (Data Lake, Data Warehouse, Data Mart)
Familiarity with ML frameworks and feature engineering pipelines
Experience with data visualization tools (Looker, Power BI, Tableau or similar)
Knowledge of software engineering best practices: testing, clean code, documentation
Chance of earning equity at Nubank
Food/Meal Card (Vale-Refeição and/or Vale Alimentação)
Public Transportation Commuting Benefit (Vale-Transporte)
NuCare – Psychological, Financial and Legal Assistance Program
Life Insurance, Medical Plan and Dental Plan
NuLanguage – Language Course Program
Nucleo – Our learning platform
Extended Parental Leave, Daycare Allowance and Parental Consultancy
Work-from-home Allowance
Gym Partnerships
30 days of paid vacation
Relocation Assistance Package, if applicable
Hybrid 2–3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration.
For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
Our Engineering team helps Nu create and scale the technology that powers the best financial products in Latin America. We strive for state-of-the-art software development practices, using a variety of technologies and architectures to build resilient, secure, and highly scalable systems.
As a Senior Software Engineer, you will play a key role in leading the design and evolution of large-scale distributed systems within your team, and influencing technical decisions in close collaboration with adjacent teams. While we value experience with our tech stack, we are confident that engineers who are eager to learn will be successful here — and we will teach you Clojure as our main backend language.
You will build and evolve:
Horizontally scalable microservices written mostly in Clojure, using Finagle and leveraging functional programming techniques and hexagonal architecture
High-throughput jobs and inter-service communication using Kafka
Continuous Integration and Deployment pipelines on AWS
Data storage solutions using Datomic and DynamoDB
Monitoring and observability with Prometheus
Services running as much as possible in Kubernetes
We are a process-light organization that values human interactions. We work in small, independent teams that feel like startups within the company and avoid unnecessary coupling and centralization whenever realistic. We understand that execution is key to success and continuously optimize our processes to remove bottlenecks.
Working with large-scale distributed systems and understanding their broad architecture and trade-offs
Leading technical direction for your team and partnering with adjacent teams to keep solutions aligned with our architecture and business strategy
Driving pragmatic innovation while ensuring resilient, secure, and flexible solutions that scale across products and geographies
Mentoring engineers within and around your team and helping maintain a high technical bar
Writing, testing, instrumenting, documenting, and maintaining high-quality code
Pairing and participating in code reviews to support the growth of others in and around your team
Collaborating closely with Product, Design, and Engineering leaders to build new end-to-end experiences
Ensuring comprehensive observability, performance monitoring, and robust error handling across your team’s services
Participating in on-call rotations for your team and responding to incidents as necessary
Focusing primarily on backend applications, while being open to contributing to mobile and frontend development according to business needs
At least 6 years of experience developing digital products in complex environments
Deep expertise in distributed systems, microservices architecture, and cloud technologies
A proven track record of designing and delivering large-scale systems that serve thousands or millions of users
A strong background in object-oriented or functional programming languages, with the ability to work across multiple languages
Demonstrated ability to lead technical initiatives end-to-end within a team and in collaboration with partner teams
Experience mentoring engineers and raising the technical bar in their teams
Practical knowledge of agile software development methodologies and prior experience with CI/CD
Strong communication skills to identify and prevent risks, and explain trade-offs clearly to both technical and non-technical stakeholders
Advanced English skills
Bogotá, Colombia.
Our benefits are designed to support your wellbeing, development, and life outside of work. For Colombia, they include:
Chance of earning equity at Nu
Extended maternity and paternity leaves
Health and life insurance
NuCare – our mental health and wellness assistance program
Nucleo – our learning platform of courses
NuLanguage – our language learning program
Vacations of 15 workdays
Gym partnership
Work-from-home Allowance
Parental Consultancy
Relocation Assistance Package, if applicable
Even if you feel you don't meet every qualification, we encourage you to apply — your unique skills and experiences may be just what we're looking for, and we're excited to learn more about what you can bring to our team.
Hybrid 2–3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/.
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
Our Engineering team helps Nu create and scale the technology that powers the best financial products in Latin America. We strive for state-of-the-art software development practices, using a variety of technologies and architectures to build resilient, secure, and highly scalable systems.
As a Senior Software Engineer, you will play a key role in leading the design and evolution of large-scale distributed systems within your team, and influencing technical decisions in close collaboration with adjacent teams. While we value experience with our tech stack, we are confident that engineers who are eager to learn will be successful here — and we will teach you Clojure as our main backend language.
You will build and evolve:
Horizontally scalable microservices written mostly in Clojure, using Finagle and leveraging functional programming techniques and hexagonal architecture
High-throughput jobs and inter-service communication using Kafka
Continuous Integration and Deployment pipelines on AWS
Data storage solutions using Datomic and DynamoDB
Monitoring and observability with Prometheus
Services running as much as possible in Kubernetes
We are a process-light organization that values human interactions. We work in small, independent teams that feel like startups within the company and avoid unnecessary coupling and centralization whenever realistic. We understand that execution is key to success and continuously optimize our processes to remove bottlenecks.
Working with large-scale distributed systems and understanding their broad architecture and trade-offs
Leading technical direction for your team and partnering with adjacent teams to keep solutions aligned with our architecture and business strategy
Driving pragmatic innovation while ensuring resilient, secure, and flexible solutions that scale across products and geographies
Mentoring engineers within and around your team and helping maintain a high technical bar
Writing, testing, instrumenting, documenting, and maintaining high-quality code
Pairing and participating in code reviews to support the growth of others in and around your team
Collaborating closely with Product, Design, and Engineering leaders to build new end-to-end experiences
Ensuring comprehensive observability, performance monitoring, and robust error handling across your team’s services
Participating in on-call rotations for your team and responding to incidents as necessary
Focusing primarily on backend applications
At least 6 years of experience developing digital products in complex environments
Deep expertise in distributed systems, microservices architecture, and cloud technologies
A proven track record of designing and delivering large-scale systems that serve thousands or millions of users
A strong background in object-oriented or functional programming languages, with the ability to work across multiple languages
Demonstrated ability to lead technical initiatives end-to-end within a team and in collaboration with partner teams
Experience mentoring engineers and raising the technical bar in their teams
Practical knowledge of agile software development methodologies and prior experience with CI/CD
Strong communication skills to identify and prevent risks, and explain trade-offs clearly to both technical and non-technical stakeholders
Experience with data-intensive systems (pipelines, transactional vs. analytical design) is a plus.
Advanced English skills
Mexico City, Mexico.
Our benefits are designed to support your wellbeing, development, and life outside of work. For Mexico, they include:
Chance of earning equity at Nu
Extended maternity and paternity leaves
Health and life insurance
Dental and Vision Insurance
NuCare – our mental health and wellness assistance program
Nucleo – our learning platform of courses
NuLanguage – our language learning program
Holiday Bonus (“Aguinaldo”) of 30 days of pay per year
17 days of paid vacation with 25% vacation bonus
Gym partnership
Food card
Work-from-home Allowance
Parental Consultancy
Relocation Assistance Package, if applicable
Even if you feel you don't meet every qualification, we encourage you to apply — your unique skills and experiences may be just what we're looking for, and we're excited to learn more about what you can bring to our team.
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
Business Analysts at Nubank
As a company at the forefront of the financial revolution in Brazil, Nubank has experienced exponential growth since its inception. To keep your growth path healthy, numerous critical decisions constantly need to be made. Business Analysts are fundamental in the decision process because they must not only be able to deal with large amounts of information and data, but also always think of ways to improve our clients' experience.
It is BA's responsibility to structure the data, analyze it and use the results to test different solutions with the aim of improving Nubank's efficiency.
We are looking for people who are independent and who are not afraid to take the initiative to identify and solve problems that are not necessarily obvious.
You can read more about it in our blog and get some insights into how we work.
As a Business Analyst, you’re expected to:
Do a lot of investigative work, focused on deciding which data makes the most sense to use in which situation. If you don't have the data, it's your job to think about what tests can be done or how to extract the information you need to answer your questions;
Support your team in making data-based decisions by monitoring analysis and decisions, ensuring the flow of projects and making the process of taking risks comfortable despite the uncertainties;
Learning how to work with a large volume of data to build a solid foundation for decision making with calculated risks - even knowing that not all the answers are in the data and/or that not all the data you would like is available; Use tools like SQL, Python, Databricks and Scala - taught during your first weeks with us - for data extraction;
Understand our products and interactions with other areas;
Take advantage of opportunities to grow and learn from a well-prepared and highly qualified team;
Opportunity to work in a complex, dynamic and diverse environment, participating in projects that will impact a large number of clients.
What are we looking for?
Analytical capacity: ease with numbers and calculations, having the ability to solve problems mathematically;
Business basics: dynamics between risks and opportunities, as well as interaction between business areas and technical areas (products/engineering);
Problem solving: ease and creativity to seek solutions to day-to-day challenges and achieve the best results;
Ability to understand how your decisions and work impact our customers' experience, seeking results that align with our purpose;
Willingness and ease of learning, especially for tools;
Openness to receive feedback and incorporate it into your daily life and development;
Adaptability to the multifunctional environment;
Profiles that add value to Nubank's culture.
Core Benefits
Chance of earning equity at Nu
Extended maternity and paternity leaves
Health and life insurance
NuCare - Our mental health and wellness assistance program
Nucleo - Our learning platform of courses
NuLanguage - Our language learning program
Vacations of 17 workdays with 25% vacation bonus
Gym partnership
Dental and Vision Insurance
Holiday Bonus (\"Aguinaldo\") of 30 days of pay per year
Food card
Work-from-home Allowance
Parental Consultancy
Relocation Assistance Package, if applicable
Role Location
Mexico City, MX
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
Business Analysts at Nubank
As a company at the forefront of the financial revolution in Brazil, Nubank has experienced exponential growth since its inception. To keep your growth path healthy, numerous critical decisions constantly need to be made. Business Analysts are fundamental in the decision process because they must not only be able to deal with large amounts of information and data, but also always think of ways to improve our clients' experience.
It is BA's responsibility to structure the data, analyze it and use the results to test different solutions with the aim of improving Nubank's efficiency.
We are looking for people who are independent and who are not afraid to take the initiative to identify and solve problems that are not necessarily obvious.
You can read more about it in our blog and get some insights into how we work.
As a Business Analyst, you’re expected to:
Do a lot of investigative work, focused on deciding which data makes the most sense to use in which situation. If you don't have the data, it's your job to think about what tests can be done or how to extract the information you need to answer your questions;
Support your team in making data-based decisions by monitoring analysis and decisions, ensuring the flow of projects and making the process of taking risks comfortable despite the uncertainties;
Learning how to work with a large volume of data to build a solid foundation for decision making with calculated risks - even knowing that not all the answers are in the data and/or that not all the data you would like is available;Use tools like SQL, Python and Scala - taught during your first weeks with us - for data extraction;
Understand our products and interactions with other areas;
Take advantage of opportunities to grow and learn from a well-prepared and highly qualified team;
Opportunity to work in a complex, dynamic and diverse environment, participating in projects that will impact a large number of clients.
What are we looking for?
Analytical capacity: ease with numbers and calculations, having the ability to solve problems mathematically;
Business basics: dynamics between risks and opportunities, as well as interaction between business areas and technical areas (products/engineering);
Problem solving: ease and creativity to seek solutions to day-to-day challenges and achieve the best results;
Ability to understand how your decisions and work impact our customers' experience, seeking results that align with our purpose;
Willingness and ease of learning, especially for tools;
Openness to receive feedback and incorporate it into your daily life and development;
Adaptability to the multifunctional environment;
Profiles that add value to Nubank's culture.
Our Benefits
Chance of earning equity at Nubank
Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)
Public Transportation Commuting Benefit (Vale-Transporte)
NuCare – Psychological, Financial and Legal Assistance Program
Life Insurance
Medical Plan
Dental Plan
NuLanguage – Language Course Program
Nucleo - Our learning platform of courses
Extended Parental Leave
Daycare Allowance
Parental Consultancy
Work-from-home Allowance
Gym Partnerships
30 days of paid vacation
Relocation Assistance Package, if applicable
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
Soluções simples de se usar são complexas de serem construídas. No Nubank, buscamos práticas de desenvolvimento de software que permitam com que nossos produtos simplifiquem a vida dos nossos clientes. Isso significa que no ambiente de trabalho se preze por utilizar uma variedade de tecnologias, ferramentas e metodologias de trabalho que venham a atingir esses objetivos.
Se você tem interesse em fazer parte do nosso time e não trabalha com as tecnologias que utilizamos aqui, não se preocupe! Temos uma trilha de aprendizado interna para oferecer suporte nessa jornada conosco! Confira um pouco mais do que utilizamos aqui:
Microsserviços escaláveis escritos em Clojure
Comunicação entre serviços com Kafka
Integração e deploy contínuo com AWS
Armazenamento de dados com Datomic e DynamoDB
Monitoramento e observabilidade com Prometheus
Manutenção de uma infraestrutura com alta-disponibilidade em Kubernetes
Moldar a experiência dos clientes interagindo com o app usando Flutter
Trabalhar com sistemas de larga escala e distribuídos
Colaborar na construção de microsserviços
Praticar conhecimentos em metodologias ágeis
Trabalhar com entrega contínua e infraestrutura como código
Sejam pessoas com deficiência (PcD);
Conhecimento prático em linguagens de programação para backend;
Prática em frameworks utilizados no desenvolvimento de backend;
Possuam habilidade de escrever um código de fácil entendimento e manutenção;
Que já tenha vivenciado ou estudado sobre práticas ágeis;
O Inglês é um diferencial. É importante que você esteja confortável em participar de ambientes com comunicação em inglês, e que tenha interesse em desenvolvê-lo, uma vez que o Nubank é uma empresa global. Oferecemos um programa de idiomas interno, o NuLanguage;
Disponibilidade para jornada de trabalho em tempo integral;
Chance de ganhar capital no Nubank;
Cartão Alimentação/Refeição (Vale Refeição e/ou Vale Alimentação)
Benefício de deslocamento (Vale Transporte)
NuCare – Programa de Assistência Psicológica, Financeira e Jurídica
Seguro de vida
Plano Médico
Plano Odontológico
NuLanguage – Programa de Curso de Idiomas
Nucleo - Nossa plataforma de aprendizagem de cursos
Licença parental estendida
Auxílio-creche
Subsídio para trabalhar em casa
Parcerias com academias
30 dias de férias remuneradas
Pacote de Auxílio Relocação, quando aplicável.
Híbrido (2 a 3 vezes por semana)
Nosso modelo híbrido prevê a ida ao escritório pelo menos duas vezes por semana, em dias estratégicos definidos para maximizar a conexão e a colaboração entre os times. Para mais detalhes, visite https://building.nubank.com/pt-br/nu-trabalho-hibrido-modelo/
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
Our Engineering team helps Nubank to create and use the technology that provides us to build the best financial products. We strive for state-of-the-art software development practices that currently include a variety of technologies. While we value candidates that are familiar with them, we are also confident that software engineers who are interested in joining Nubank will be able to learn from our team. The software engineer is focused on software development with Clojure as main programming language (We will teach you Clojure). Main responsibilities:
Horizontally scalable microservices written mostly in Clojure, using Finagle and leveraging upon functional programming techniques and hexagonal architecture
High throughput jobs and inter-service communication using Kafka
Continuous Integration and Deployment into AWS
Storing data in Datomic and DynamoDB
Monitoring and observability with Prometheus
Running as much as possible in Kubernetes
We are a process-light organization that values human interactions. We value working in small, independent teams that feel like small startups within the company, and eschew coupling and centralizing where realistic. We understand that execution is the key to success and optimize processes to remove bottlenecks.
Work with large scale distributed systems, understanding their broad architecture
Plan and execute on entire features, collaborating with peers while planning the work ahead
Collaborate in building microservices and work with continuous delivery and infrastructure as code
Work with agile software development methodologies
Write, test, instrument, document, and maintain code
Pair, and participate in code reviews, to grow and contribute to the growth of others in and around the team
Collaborate closely with Product, Design, and partner Engineering teams to build new experiences
Participate in on-call rotations for your team and respond to incidents as necessary
Work focused on backend applications, and be open to contribute to mobile and frontend development, according to business needs
At least 6 years of experience developing digital products
Ability to quickly understand technical and business requirements, translating them into technical design and implementation
A problem-solver who is able to communicate effectively across functional teams
A software engineer who cares deeply about user experience
Proven understanding of object-oriented or functional programming language
Notions of distributed systems and familiarity with cloud technologies
Have practical knowledge of agile software development methodologies and previous experience with CI/CD
Advanced English skills
Health Insurance
Life Insurance
Pension Plan
Extended maternity and paternity leaves
Nucleo - Our learning platform of courses
NuLanguage - Our language learning program
NuCare - Our mental health and wellness assistance program
Vacations
Total compensation includes base salary, RSUs and benefits.
Base salary range: $147,996 - $185,004
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
As a Principal Product Designer, you are the senior-most design authority on the team. You are a visionary with the ability to execute swiftly, articulating solutions that don't just improve the status quo but redefine it. This is an IC9-level role, meaning you operate with exceptional autonomy to drive strategic change across multiple countries and functions.
You will be the guardian of our \"purple\" identity, responsible for defining 0-1 experiences and elevating the level of craftsmanship across our entire global product. From leading the next generation of our illustration system to architecting the core interaction patterns of our homepage, your work will set the technical and aesthetic foundations that millions of people interact with daily. You are a consultant to leadership, a mentor to the guild, and a pioneer of design excellence.
Define the Vision: Lead the creation of 0-1 product experiences, setting a high bar for concept and quality that inspires the entire design organization.
Evolve the Visual Identity: Spearhead the global transition to our new illustration system. Define scalable guidelines that move us from current standards to a unified, global language.
Architect Core Interactions: Define the structural patterns and widgets for the Nu homepage. Deliver production-ready specifications that bridge the gap between high-level design and engineering execution.
Unify Global Design: Eliminate fragmentation across Brazil, Mexico, and Colombia. You will create a cohesive design language that feels like \"one Nu\" while intelligently allowing for local market flexibility.
Drive Strategic Roadmap: Act as an advisor to business leadership, translating organizational strategy into a tangible design roadmap and removing blocks to ensure a world-class user experience.
Mentor and Influence: Act as an ambassador for design craft. You will coach senior design leaders and foster a culture of open communication, empathy, and continuous improvement.
Master AI & Innovation: Identify breakthrough opportunities to integrate AI into the design workflow and product experience, ensuring ethical standards and user trust are always prioritized.
Required:
Deep Design Mastery: Extensive experience leading design at a global scale, with a portfolio that demonstrates world-class visual craft, UI excellence, and systems thinking.
Proven Strategic Leadership: Ability to drive large-scale organizational transformations and influence enterprise-level strategy through design.
Architectural Thinking: Deep expertise in design systems, interaction patterns, and creating scalable frameworks for complex digital products.
Swift Execution: A \"visionary who does\"—the ability to quickly prototype and articulate high-fidelity solutions that solve complex, ambiguous business problems.
Exceptional Communication: Mastery in communicating complex design logic to executive stakeholders and mentoring other designers to improve their persuasive storytelling.
Global Perspective: Experience working across diverse markets and cultures, with the ability to balance global consistency and local relevance.
Nice to Have:
Experience in pioneering AI-driven design tools or features.
A high leverage compensation package benchmarked against global tech leaders, combining a competitive base salary ($312,000) with significant equity (RSUs) to ensure your success is directly tied to the long-term growth of the purple future we are building together.
Top Tier Medical Insurance
Top Tier Dental and Vision Insurance
401(k) matching
20 days time off, 14 company holidays, and great culture that emphasizes work life balance.
Life Insurance and AD&D
Nucleo - Our learning platform of courses
NuLanguage - Our language learning program
NuCare - Our mental health and wellness assistance program
Extended maternity and paternity leaves
Saving Plans - Health Saving Account and Flexible Spending Account
Twice a week in the office (Palo Alto) + quarterly trips to Sao Paulo (Brazil) to build relationships with coworkers.
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
Nu is building secure, compliant crypto infrastructure that will expand financial access for millions of people across Latin America. As part of that effort, we're bringing personalized, data-driven crypto experiences to our customers through an internal conversational AI platform which is powered by their portfolio, risk appetite, market conditions, and financial behavior.
We're looking for a Lead Software Engineer who sits at the intersection of crypto products, customer data, and applied AI integration. You'll work closely with our core crypto engineering team — leveraging and contributing to blockchain integrations, wallet and portfolio data, and on-chain signals — and turn that into rich, reliable, personalized context that powers conversational and agentic experiences built by our AI platform partners.
You'll design and operate the data pipelines and integration layers that make crypto data usable, safe, and meaningful at scale for millions of customers with different profiles, risk tolerances, and levels of crypto knowledge. You'll partner with ML engineers on the platform side, who bring the modeling and retrieval expertise, while you own the crypto data foundation they build on.
Integrate with blockchain protocols and core crypto systems, collaborating with the core crypto team, to source portfolio, transaction, and market data.
Design and build data pipelines that transform raw crypto and customer data into structured, reliable context for AI-driven experiences.
Partner with the AI platform team and their MLEs to define data contracts, tool interfaces, and context schemas that support personalized, conversational crypto experiences.
Model and reason about customer profiles — risk appetite, portfolio composition, crypto literacy, and behavior — to drive relevant, personalized insights.
Ensure data freshness, consistency, and correctness for information flowing into customer-facing conversational surfaces maintained by another team.
Build in safeguards against unsafe or misleading outputs (e.g., stale data, untrusted market/portfolio data, hallucinated financial claims).
Operate these pipelines and integrations at scale and with the reliability expected of customer-facing financial infrastructure.
Collaborate with product, compliance, and the AI platform team to ship personalized crypto features responsibly.
Required
Experience building data pipelines and integration layers that connect backend/product data to AI-driven systems (context engineering, tool/function calling) — collaborating with ML engineers rather than owning model training.
Solid understanding of blockchain concepts and crypto products (wallets, portfolios, transactions, on-chain data), with the ability to integrate deeply with protocols and core crypto infrastructure.
Experience working with customer data and behavior to drive personalization (segmentation, risk profiling, usage patterns).
Strong distributed-systems fundamentals — experience designing and operating data pipelines and services at scale (throughput, consistency, failure handling, freshness, reliability), rather than expertise tied to a specific programming language.
Comfort working as a cross-team interface — translating a platform team's integration needs into clear data contracts and APIs.
Awareness of the risks of exposing financial data to LLM-driven surfaces (data integrity, injection risks, appropriate guardrails).
Nice to have
Experience with specific blockchain protocols (Ethereum, Bitcoin, Solana) and their data/integration patterns.
Prior work integrating with RAG systems or agent tooling in a regulated or high-stakes domain.
Experience in fintech, payments, or financial services with personalization or recommendation systems.
Familiarity with vector databases, embeddings, or context-retrieval infrastructure.
Experience partnering with conversational AI or LLM platform teams as a data provider.
Location: Palo Alto, United States
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
About the Role
You’ll be part of Nu’s global expansion one of the most exciting chapters in our story. As we enter new international markets, customer experience is our most powerful differentiator, and this role sits at the heart of it.
As a Customer Experience Analyst on our internationalization team, you’ll be a founding member of a CX operation built from scratch in a brand-new country. That means you’ll do more than handle customer interactions — you’ll help shape how we operate, train, and grow across borders. From delivering mind-blowingly great support to identifying process gaps and turning customer feedback into business insight, your work will directly influence what Nu looks like for customers in new markets around the world.
This is a role for someone who thrives in fast-moving environments, cares deeply about people, and is excited by the challenge of building something from the ground up — with the full backing of a global platform behind them.
You’ll be responsible for
Deliver first and second level customer support across chat, email, back-office, and phone channels, consistently meeting CX metrics and ensuring an outstanding customer experience in all supported languages.
Manage the CX knowledge base and training processes to ensure team members are equipped to handle all case types — including complex and escalation-worthy situations — with confidence.
Monitor CX metrics, identify trends and opportunities, and design and implement action plans to continuously improve performance and customer satisfaction.
Alert relevant stakeholders to operational needs and opportunities, including headcount requirements, training gaps, and people-related inputs.
Coordinate local initiatives with broader organizational and cross-functional efforts involving the Xpeer team, including support for new international market launches.
Ensure all customer excellence processes are documented, accessible, and kept up to date at the squad level.
Switch seamlessly across support squads and roles as the team grows and evolves, bringing consistency and energy to each area.
We are looking for a person who has
Required
2 to 3 years of experience in customer service or operations roles, ideally in high-volume or fast-paced environments.
Bilingual proficiency in Spanish plus at least one of the following languages: English, Portuguese, German, Italian or French— written and spoken. Language skills will be evaluated during the hiring process.
Strong analytical and data-driven mindset, with the ability to read metrics, spot patterns, and turn insights into action.
Excellent people skills: you genuinely enjoy engaging with customers and colleagues from diverse backgrounds, and you go the extra mile to create memorable experiences.
Comfort working across multiple tools, topics, and roles simultaneously — multitasking comes naturally to you.
Studying for or holding a professional degree in any field.
Nice to have
Proficiency in more than one additional language from the list above.
Experience with knowledge base management or training coordination.
Familiarity with CX platforms, ticketing tools, or support metrics dashboards.
Location for this Opportunity
Bogotá, Colombia.
This is a fully on-site role based at our Bogotá office.
Our Benefits
Chance of earning equity at Nu
Extended maternity and paternity leaves
Health and life insurance
NuCare — Our mental health and wellness assistance program
Nucleo — Our learning platform of courses
NuLanguage — Our language learning program
Vacations of 15 workdays
Gym partnership
Work-from-home Allowance
Parental Consultancy
Relocation Assistance Package, if applicable
Explore how we build technology at Nubank
🎥 youtube.com/@building.nubank
🎧 Listen to our stories on Spotify
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
Our Procurement team
Our Procurement team exists to support, influence, and challenge business decisions by delivering value across end-to-end sourcing processes through long-term, sustainable partnerships, enabled by efficient, agile, and innovative ways of working.
Our ambition is bold: to build one of the best and least bureaucratic Procurement teams in the technology space, driving cost efficiency through strategic partnerships and a highly skilled, diverse, and engaged team.
About the role
We are looking for a Procurement Specialist to help accelerate Nu’s business expansion in the United States. This role can be based in Palo Alto, California, or Miami, Florida.
You will act as a key partner to the business, helping shape sourcing and contracting decisions with a strong focus on financial impact, risk mitigation, process efficiency, and early adoption of AI in Procurement routines. You will report to the Senior Manager of Procurement and will work across contracts and multiple categories in a highly cross-functional environment.
This is an exciting opportunity for someone who enjoys combining strategic thinking with hands-on execution, navigating local market dynamics and regulatory requirements, and building scalable solutions that support a fast-growing business. We are looking for someone who is energized by using AI and digital tools to improve visibility, decision-making, stakeholder experience, and vendor performance management.
You will be responsible for
Developing robust negotiation strategies and cost targets by leveraging market dynamics, benchmarks, and key category trends.
Managing strategic and relevant sourcing categories while building strong relationships with internal stakeholders and suppliers.
Leading and supporting sourcing and contracting initiatives that strengthen financial outcomes, improve existing processes, and enable business scalability.
Acting as a trusted Procurement partner for US business needs, ensuring local demands and contracting approaches are aligned with applicable regulatory and legal requirements.
Driving consistency and high-quality execution across contracting and supplier management practices, while influencing stakeholders across functions and geographies.
Identifying risks early and implementing mitigation strategies throughout the sourcing and contract lifecycle.
Using data, technology, analytical tools, and AI-enabled solutions to improve category management, decision-making, and Procurement visibility.
Driving early adoption of AI in Procurement routines, using AI tools to optimize team workflows, increase productivity, and improve the quality and speed of execution.
Leveraging AI and digital solutions to support performance management across routines, stakeholder interactions, supplier governance, and vendor relationship management.
Building and maintaining dashboards and visual management mechanisms that provide clear visibility into financial impact, risks, deadlines, pipeline status, and sourcing performance.
Analyzing budgets, spending patterns, supplier opportunities, and operational signals to uncover efficiency gains and better commercial outcomes.
Contributing to continuous improvement initiatives that simplify processes, reduce friction, and strengthen Procurement’s operating model.
We are looking for someone who has
5+ years of experience in Procurement, Strategic Sourcing, Vendor Management, or Contract Management, ideally in fast-paced, technology-driven, or highly regulated environments.
Strong negotiation and sourcing skills, with the ability to balance business ambition, commercial value, and risk management.
Experience working across multiple categories and managing contracts in partnership with Legal, Finance, and business stakeholders.
Strong business judgment and analytical skills, with the ability to translate data into practical recommendations and action plans.
Experience using AI tools and digital solutions to improve routines, productivity, quality of deliverables, and visibility for decision-making.
Experience building, structuring, or using dashboards and visual management tools to track financial impact, risks, deadlines, and performance.
A hands-on mindset and a genuine interest in improving processes, creating scalable solutions, and increasing operational efficiency.
Excellent communication and stakeholder management skills, with the ability to influence clearly and objectively across seniority levels.
Strong prioritization and project management skills, with the ability to navigate ambiguity and move quickly without losing quality.
Advanced proficiency in English.
Why this role is special
This is a high-impact role for someone who wants to help build Procurement capabilities in a strategic growth market while helping shape a more AI-enabled way of working. You will have the chance to work on meaningful business decisions, influence cross-functional stakeholders, strengthen vendor and stakeholder management through smarter routines, and help design scalable processes that combine speed, governance, financial discipline, and better visibility of risks and deadlines.
Location for this opportunity
Locations: This role is available in any of our North American offices (Palo Alto, USA or Miami, USA)
Location-Specific Disclosures
Total compensation includes base salary, RSUs and benefits.
Miami base salary range (USD): $ 103,000 - $124,400
Palo Alto base salary range(USD): $110.000 - $165.000
Our Benefits
Opportunity of earning equity at Nu
Medical Insurance
Dental and Vision Insurance
Life Insurance and AD&D
Extended maternity and paternity leaves
Nucleo - Our learning platform of courses
NuLanguage - Our language learning program
NuCare - Our mental health and wellness assistance program
401K
Saving Plans - Health Saving Account and Flexible Spending Account
Work-from-home Allowance
Relocation Assistance Package, if applicable.
Work Model for this Role
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
About the Team
The Enterprise Risk Management squad sets the global standards for how Nubank identifies, assesses and manages risk across the enterprise – spanning operational, compliance, technology, conduct and other non‑financial risks, and strongly interfacing with financial risk areas (credit, market, liquidity, capital, treasury).
As part of the ERM Methodology Team, you will sit at the intersection of risk, product and platform: shaping global frameworks, embedding them into data and systems, and scaling them with AI‑enabled workflows so that ERM becomes both a competitive advantage and an enabler of safe growth across products, portfolios and geographies. You will be a reference for methodology decisions, influencing senior stakeholders across multiple lines of defense and risk types.
What you'll do
Own the end‑to‑end design and evolution of ERM methodologies, ensuring coherence across programs and geographies.
Ensure ERM methodologies connect across risk types (e.g., operational, compliance, technology, conduct, model, financial/credit where relevant) and support a consistent view of the risk profile.
Translate methodological requirements into GRC platform, product and data specifications, partnering with Platform and engineering teams to build scalable, intuitive workflows.
Lead the global standardization of global ERM methodologies while enabling smart local adaptations to meet regulatory expectations in each geo.
Design and drive the integration of ERM programs in new geos, ensuring that new launches start already aligned with group‑level risk standards and governance.
Define and embed AI/agent use‑cases into ERM workflows (e.g., risk/control suggestions, narrative pre‑population, quality checks), with clear human‑in‑the‑loop governance.
Use AI and analytics to monitor quality and consistency of methodologies, surfacing insights and opportunities for continuous improvement.
Partner with risk leaders (financial and non-financial risks), CRO teams, risk stewards and 1LOD to ensure strong adoption and practical usability of ERM frameworks in day‑to‑day decision making.
Represent ERM methodologies in governance and decision forums.
Create and refine key risk and performance indicators for ERM programs, enabling better visibility on program effectiveness, maturity and trends.
Communicate clearly and regularly about ERM methodology initiatives and projects with a wide variety of stakeholders (risk teams in different countries, financial risk functions, internal audit, leadership, product and platform).
What we're looking for:
Solid experience in Enterprise Risk / Operational Risk / Non‑Financial Risk, with hands‑on ownership of at least one major program or framework (RCSA, control testing, Issue Management, NP&F or equivalent enterprise‑level framework).
Proven track record as a senior individual contributor leading complex risk initiatives end‑to‑end, from design to rollout, with limited oversight.
Experience working in multi‑geo or global environments, balancing global standards with local regulatory expectations.
Strong ability to translate risk methodologies into systems and data (platform requirements, data models, workflow design) in partnership with engineering and product.
Demonstrated stakeholder management and influence without formal authority, especially across product, risk, compliance and platform/engineering teams.
Comfort working with data and analytics (e.g., querying datasets, interpreting dashboards, defining metrics) to guide decisions on methodology and program performance.
Experience defining and tracking metrics, SLAs and KPIs for risk/controls or governance processes.
Strong written and verbal communication in English, including the ability to explain complex risk concepts to non‑experts.
Nice to Have
Prior experience in ERM, operational risk, internal controls in financial services or fintech.
Previous work in designing frameworks, methodologies and governance for risk (financial and/or non‑financial), influencing multiple lines of defense and senior stakeholders across geos.
Exposure to AI/ML or advanced analytics applied to risk, controls, data quality or governance (e.g., LLMs, anomaly detection, smart suggestions).
Experience working closely with platform / GRC / risk systems (e.g., JIRA‑based workflows, custom risk platforms, governance tooling).
Familiarity with regulatory expectations for risks and governance in Brazil and/or other key markets, including reading requirements and translating them into practical frameworks.
Background in high‑growth tech/fintech environments, navigating the tension between speed, innovation and robust risk management.
Location
São Paulo, Brazil
Work model
Hybrid
Office requirement
2-3 days per week at the office
Benefits
Chance of earning equity at Nubank
Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)
Public Transportation Commuting Benefit (Vale-Transporte)
NuCare – Psychological, Financial and Legal Assistance Program
Life Insurance
Medical Plan
Dental Plan
NuLanguage – Language Course Program
Nucleo - Our learning platform of courses
Extended Parental Leave
Daycare Allowance
Parental Consultancy
Work-from-home Allowance
Gym Partnerships
30 days of paid vacation
Relocation Assistance Package, if applicable
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
As a Digital Affairs & DPO Senior Specialist based in the United States, you will play a senior role in Nu’s global privacy function, acting as a key point of contact for complex privacy, data protection and AI topics in the US while supporting our global privacy governance program.
You will bridge high‑level legal strategy and day‑to‑day program execution, combining hands‑on product counseling with ownership of core privacy governance workflows (RoPA, DPIAs/PIAs, DSRs, incident response, third‑party risk, metrics) across multiple jurisdictions.
Protecting personal data is fundamental to maintaining the fanatical trust our customers place in us. This role ensures that as Nu expands its footprint and launches data‑intensive products (including in the US), our privacy and AI governance remain compliant, scalable, business‑enabling and deeply embedded into our technology and product lifecycle.
You will respond to the Global DPO and work closely with Legal, Compliance, IT Security, Data, Risk, and Products teams to identify and close privacy and AI‑related gaps, design pragmatic controls, and translate complex regulatory expectations (e.g., US federal and state privacy laws, LGPD, GDPR) into simple, repeatable mechanisms that enable innovation.
Product Legal Counseling (Privacy, Data Protection & AI)
Provide clear, fast and actionable legal guidance to product, engineering, data and business teams on US and global privacy, data protection, AI and cybersecurity questions, with focus on data‑intensive products and internal tools.
Conduct legal risk assessments for new and existing products, features and AI/ML use cases (including automated decision‑making, profiling, biometrics, fraud/credit models), aligning recommendations with Nu's risk appetite and product strategy.
Draft, review and negotiate privacy‑relevant documentation (e.g., DPAs, data sharing agreements, vendor addenda, privacy and AI notices, in‑product disclosures, terms of service and consent flows), including cross‑border data transfer mechanisms.
Translate complex and evolving US and international privacy/AI requirements into simple, operational guidance and design patterns for squads, avoiding “legal black boxes” and enabling self‑service where possible.
Privacy Governance & Program Management
Work closely with the Global DPO to co‑lead the execution of the global privacy governance roadmap, ensuring clear ownership, milestones, and visibility to leadership.
Own or co‑own key pillars of the Privacy Governance Program as they relate to the US and global scope, including:
Record of Processing Activities (RoPA) and personal data mapping;
Privacy and data protection risk management and controls;
DPIAs/PIAs and other privacy risk assessments at scale;
Global data subject rights (DSR) strategy and processes;
Training, awareness and privacy metrics.
Design and implement projects to simplify and automate privacy governance wherever possible (e.g., templates, workflows, playbooks, self‑service tools), balancing regulatory expectations with business velocity.
Data Subject Rights, Transparency & US‑Focused Governance
Maintain and enhance how Nu handles data subject rights requests across geographies, with particular focus on US privacy rights (e.g., access, deletion, correction, portability, opt‑out mechanisms, sensitive data rules under state laws).
Partner with CS/Ops and engineering teams to scale DSR handling, ensuring consistent identity verification, response quality and SLA adherence without increasing operational headcount.
Support the design and continuous improvement of privacy notices, in‑product privacy UX and choice mechanisms for US users, ensuring alignment with global standards and local requirements.
Third‑Party & Data Sharing Governance
Assess third parties and new data‑sharing arrangements (including US vendors and cross‑border engagements) from a privacy and AI‑governance perspective, recommending proportionate controls and contractual protections.
Enhance end‑to‑end third‑party due diligence and oversight flows together with Procurement, Security, Risk and Data, ensuring that privacy controls are embedded in onboarding, monitoring and off‑boarding.
Privacy Incident Response & Regulatory Readiness
Coordinate and continuously improve the global privacy incident response process, focusing on impact assessments, escalation, remediation and documentation that stand up to regulatory scrutiny in the US and abroad.
Lead or co‑lead privacy/legal workstreams in complex incidents (including those involving US data subjects or US regulators), advising on notification strategy to individuals, DPAs and other authorities.
Contribute to regulatory‑readiness initiatives (audits, supervisory processes, evidence frameworks) that demonstrate maturity of Nu’s privacy and AI governance program.
Digital Public Policy & Institutional Positioning (Privacy, Data & AI)
Support Digital Affairs and Public Policy teams in monitoring, interpreting and prioritizing US and international privacy, data and AI regulatory developments, connecting them with concrete risks and opportunities for Nu’s products.
Help craft clear, well‑reasoned positions for Nu in consultations, hearings, industry forums and regulatory dialogues, ensuring consistency between our public narrative and our internal governance.
Identify where product, governance and advocacy work should reinforce each other (e.g., aligning DPIA/AI risk frameworks with emerging US and EU AI rules).
Cross‑Functional Leadership & Ways of Working
Act as a senior, trusted counterpart for leaders in Product, Tech, Data, Security, Risk, Compliance and Operations on privacy and digital governance topics.
Mentor and upskill peers and more junior team members (in Digital Legal and DPO) on US privacy/AI topics, complex governance problems and stakeholder management, while operating as an individual contributor (IC).
Use Nu’s hybrid work model to collaborate effectively across time zones and locations, making extensive use of asynchronous tools (Docs, Slides, Slack, Jira, Confluence, AI tools).
AI and agentic finance:
Provide legal and regulatory guidance on the design, launch, and governance of AI and agentic features, including model use in credit and servicing decisions, agent-initiated payments, and automated customer interactions. This covers fair lending and adverse action explainability, UDAAP, EFTA/Reg E authorization and liability, and emerging state AI and automated decision-making laws.
New initiatives and digital products: Serve as the front door for new U.S. initiatives. Spot issues early, and take the first position, looping in other legal collaborators.
Ideal Experience
Hands-on AI and emerging technology experience: Direct work on AI/ML governance, model risk, or automated decision-making, with familiarity with state AI laws and evolving federal guidance. Experience with agentic payments, open banking, or other new payment technology is a plus.
Regulatory foundation in consumer financial services: Experience with ECOA/Reg B, FCRA, UDAAP, and EFTA/Reg E, ideally from a fintech, bank, or financial services law firm.
Skills and Knowledge (What)
Outstanding organizational, communication and relationship‑building skills, with the ability to explain complex legal and governance concepts to non‑lawyers in a clear, actionable way.
Deep, hands‑on knowledge of US privacy and data protection laws (e.g., CCPA/CPRA, sectoral and state privacy laws), and practical familiarity with international data protection regulation, particularly GDPR.
Strong understanding of AI, data and cyber topics, including automated decision‑making, profiling, model governance and AI‑driven products, and how they intersect with privacy and consumer protection.
Proven ability to act as an enabler, not a blocker, designing solutions and trade‑offs that let privacy, AI governance and innovation coexist in practice.
Solid experience with privacy governance frameworks (e.g., privacy management frameworks, DPIAs/PIAs, RoPA, controls and metrics) and corporate risk management methodologies.
Comfort operating in a lean, global environment, navigating ambiguity and balancing short‑term risk decisions with long‑term governance maturity.
Strong experience with productivity and collaboration tools (e.g., Jira, Confluence, Slack, Google Workspace) and openness to using AI tools to enhance efficiency (drafting, analysis, documentation).
Excellent written and verbal communication skills in English; Portuguese or Spanish is a plus.
Achievements and Experience (What, How, Where)
8+ years of post‑qualification experience in privacy, data protection and/or technology law, with a significant portion dedicated to digital products and/or fintech/financial services, or equivalent experience in house or in top law firms / consultancies.
Demonstrated track record of leading complex privacy and/or AI matters end‑to‑end, such as:
Launching or significantly redesigning data‑intensive products under US and international privacy rules;
Implementing or maturing a privacy governance or AI governance framework;
Leading or advising on complex data or AI incidents and regulatory interactions.
Experience working closely with engineering and data teams, ideally in a product‑counsel or privacy‑by‑design capacity.
Experience interfacing with or supporting interactions with regulators, DPAs or supervisory authorities (US or international) is strongly preferred.
Law degree (JD or equivalent) and active license in at least one US jurisdiction, or equivalent senior in‑house/regulatory experience; relevant privacy certifications (e.g., CIPP/US, CIPP/E, CIPM, EXIN DPO) are a plus
Opportunity of earning equity at Nu
Medical Insurance
Dental and Vision Insurance
Life Insurance and AD&D
Extended maternity and paternity leaves
Nucleo - Our learning platform of courses
NuLanguage - Our language learning program
NuCare - Our mental health and wellness assistance program
401K
Saving Plans - Health Saving Account and Flexible Spending Account
Work-from-home Allowance
Relocation Assistance Package, if applicable.
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
Nubank is looking for a strategic and results-driven Controller Analyst to join our Finance team. As a Controller Analyst at Nubank, you will bridge the gap between traditional financial operations and cutting-edge technology. This is a full-time opportunity where you will support and execute the accounting closing flows and help optimize processes through automation and data analysis. You will partner with platform teams to implement projects that increase the efficiency and scalability of our controlling operations. The role offers autonomy to influence and enhance our financial processes, combining your financial expertise with support for technical solutions.
You will be responsible for promoting and developing continuous improvement actions with the controllership team with the aim of improving and standardizing processes and generating efficiency through automation.
Analyze and map existing processes in order to identify business processes that can be automated using the tools available in Nu.
Work together with data and product teams to design financial processes, indicating the most efficient way to store information for application in accounting routines (closings, Financial Statements, regulatory reports, etc.)
Will contribute to the maintenance of Nubank's core products, analyzing unexpected behaviors, bugs and dealing with complex databases;
Will improve the accounting closing process, looking for opportunities of automations and controls..
Contribute to the preparation of financial statements for Nubank products.
Bachelor's degree in Finance, Accounting, Economics, Engineering, or a related field.
Advanced English - Ability to participate in meetings, read and write documents, and give presentations to diverse teams.
Prior experience in banking products, including credit cards, lending, checking accounts, or financial instruments.
Demonstrates analytical skills and strategic planning capabilities, facilitating the understanding and standardization of global business processes.
Possess adaptable and assertive communication skills to effectively interact with various stakeholders, including Product Managers, Business Analysts, and Data teams.
Knowledge of local accounting regulations in Brazil (BR), Mexico (MX), or Colombia (COL).
Desirable knowledge in programming languages such as SQL, Scala, and Python, along with a keen interest in expanding data skills.
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration.
Location: São Paulo
Chance of earning equity at Nubank
Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)
Public Transportation Commuting Benefit (Vale-Transporte)
NuCare – Psychological, Financial and Legal Assistance Program
Life Insurance
Medical Plan
Dental Plan
NuLanguage – Language Course Program
Nucleo - Our learning platform of courses
Extended Parental Leave
Daycare Allowance
Parental Consultancy
Work-from-home Allowance
Gym Partnerships
30 days of paid vacation
Relocation Assistance Package, if applicable
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
As AI Research Manager, you will own the operating health and execution of Nu's ML research agenda. This is a dedicated people-management role for a small, high-talent-density team of world-class researchers, partnering closely with senior technical leads who drive the scientific direction.
The team works on a portfolio of research bets on a one-to-four-quarter horizon. This work compounds into the production capabilities Nu will depend on. Current and upcoming bets include:
Next-generation nuFormer architectures: proprietary transformers that learn from raw transaction sequences and power key production credit decisions
Multitask and multi-target modeling: single models serving many high-impact prediction tasks at once
Training and inference efficiency: distillation, quantization, sparsity, and parallelism to run state-of-the-art models economically at our scale
Causal modeling and policy optimization: moving beyond prediction to the decisions and policies those predictions should drive
World models: open-ended models that reason about a customer's full financial life
Recommendation systems: extending the backbone to app events, engagement, and personalization signals
Embeddings and representation learning: semantic IDs, contrastive learning, and reusable representations used across the bank
Real-time and continual learning: low-latency inference and models that adapt over time
Your job is to make exceptional science happen: build the conditions, focus, and operating rhythm that researchers do great work.
Location: Palo Alto, US
Lead, mentor, and advocate for a team of world-class ML researchers, fostering an environment of psychological safety, high ambition, and rigorous scientific inquiry.
Own the operating health of the team, including performance, career growth, hiring, and compensation cycles for elite individual contributors who often operate at staff-and-above technical depth.
Attract and retain top-tier research talent in a competitive market, and build a reputation for the team as a place the best researchers want to be.
Own the operating cadence of a portfolio of two-to-three concurrent, quarter-scale research bets, from problem framing and OKRs through progress tracking and clear go/no-go decisions.
Allocate scarce, high-value resources, most notably GPU capacity, across competing research priorities, balancing exploration against the bets most likely to compound.
Protect deep-focus research time. Sustaining a long-term agenda in a fast-moving company means deliberately creating the space for rigorous, multi-quarter work, so the team can pursue ambitious bets instead of being fully absorbed by short-term applied demands.
Raise the bar on research rigor and communication: strong experimental design, peer review, and reproducibility.
Cultivate the team's standing in the broader research community. Real-world impact is our primary measure of success, but we actively encourage publishing, open-source contribution, and conference presence that build a reputation reflecting the quality of the work and help attract the best researchers.
Partner closely with senior technical leads who drive architecture and scientific direction, aligning operational execution with the long-term research roadmap so that scientific and operating decisions reinforce each other.
Ensure clean handoffs from research into production, so breakthrough results land reproducibly in the hands of applied teams rather than stalling as one-off experiments.
Translate complex, frontier technical progress (training efficiency, causal inference, novel architectures) into clear, high-impact narratives for executive leadership, connecting research milestones to business outcomes.
Bridge foundational research and long-term business strategy, ensuring the team's technical inputs directly enable Nu's AI-first direction.
You are an experienced research or engineering manager working at the intersection of cutting-edge AI research and Applied ML. You lead brilliant, highly autonomous researchers without micromanaging, and you know what it takes to sustain an ambitious, long-horizon research agenda inside a fast-moving company. You measure your success by what your team ships and discovers, not by your own keystrokes.
Experience: 3+ years of direct people-management experience leading applied AI research or core machine learning teams at big tech companies, frontier labs, or comparable high-scale environments.
Education: M.S. or Ph.D. in Computer Science, Machine Learning, Applied Mathematics, or a related quantitative field, with a strong working understanding of core AI methodologies.
Track record: Proven ability to build, scale, and retain high-performing research or advanced applied-science teams.
Technical depth: This is a management-first role, but deep conceptual familiarity with at least one of our core research areas is highly valued:
Foundation models & LLMs: pre-training from scratch, scaling laws, training-optimization frameworks, and large GPU-cluster workflows.
Behavioral & sequential models: sequence models, recommendation systems, and large-scale representation learning for very large user bases.
Decisioning & optimization: causal inference, policy optimization, constrained optimization, or reinforcement learning.
Training & inference efficiency: model sparsification, quantization, distillation, or parallelism and partitioning design.
Communication: Exceptional storytelling skills, with a track record of translating complex technical milestones into business impact for senior and C-level audiences.
Environment: Experience operating in global, distributed teams and navigating the path from foundational research to scalable, production-grade systems.
This is a rare chance to lead frontier AI research with a clear, compounding mission: building the intelligence layer of one of the world's largest digital banks. You'll work alongside strong ML researchers, with the data, compute, and executive backing to pursue genuinely ambitious bets, and to see those bets reach more than 130 million customers.
Palo Alto, United States
Total compensation includes base salary, RSUs and benefits. Base salary: $324k
Opportunity of earning equity at Nu
Medical Insurance
Dental and Vision Insurance
Life Insurance and AD&D
Extended maternity and paternity leaves
Nucleo - Our learning platform of courses
NuLanguage - Our language learning program
NuCare - Our mental health and wellness assistance program
401K
Saving Plans - Health Saving Account and Flexible Spending Account
Work-from-home Allowance
Relocation Assistance Package, if applicable.
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nu.com/nu-hybrid-work-model/
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
The Marketing Platforms area, inside our Growth Platforms BU, is responsible for enabling Nu’s growth engine across owned and paid channels.
This includes our public websites (BR, MX, CO and future markets), the Audience Manager platform (how we build, govern and activate audiences for campaigns and experiments), and Campaign Manager / orchestration capabilities that connect messages, audiences and channels into coherent customer journeys at scale.
As a Staff Software Engineer – Marketing Platforms , you will be a senior technical leader working across this ecosystem: defining architecture and technical direction, ensuring that Audience Manager, Website Platform and Campaign Manager evolve as a cohesive platform, and directly influencing how Nu acquires, engages and retains customers across countries.
Designing and evolving large-scale, data-intensive marketing platforms, in domains such as martech, experimentation, audience/identity and web platforms, operating across multiple channels and markets.
Working end-to-end across the Marketing Platforms stack, partnering with Audience Manager, Website Platform and Campaign Manager squads to define technical direction, shape roadmaps and ensure these platforms work together as a cohesive ecosystem.
Translating growth and brand strategy into platform architecture, turning audience, campaign and website needs into clear architectural choices and explicit trade-offs with a long-term view.
Providing strong technical leadership: setting architectural direction, leading design reviews, evolving engineering standards and mentoring engineers and tech leads across multiple squads.
Helping teams design systems that are observable, debuggable and experimentation-friendly, supporting data-driven decision making in how we run campaigns and optimize journeys.
Navigating complex stakeholder landscapes, collaborating with Product, Data, Design, Marketing and other platform teams to align priorities, manage dependencies and keep interfaces between systems healthy over time.
Operating in high-visibility, cross-impact areas, where platform decisions directly affect Nu’s growth, brand presence and audience activation across BR, MX, CO and future geos.
Framing ambiguous problems into clear options, and driving alignment through well-structured communication (technical docs, RFCs, design sessions and presentations).
Required
Solid experience as a Staff-level engineer designing and evolving large-scale, data-intensive platforms, ideally in marketing technology, experimentation, audience/identity or web platforms.
Ability to work end-to-end across a multi-product stack, partnering with several squads to make sure platforms interoperate as a coherent ecosystem.
Proven track record connecting product strategy and platform design, turning growth and brand objectives into concrete architectural choices for audiences, campaign orchestration and website capabilities.
Strong technical leadership skills: setting architectural direction, driving design reviews, evolving engineering standards and mentoring senior engineers and tech leaders.
Experience with experimentation and data-driven decision making, and with designing systems that are observable, instrumented and easy to reason about.
Demonstrated ability to navigate complex stakeholder environments, collaborating with Product, Data, Design, Marketing and other platform teams to align priorities and manage dependencies.
Comfort operating in high-visibility, cross-impact domains, where platform decisions have direct effect on growth and brand outcomes.
High tolerance for ambiguity, with the ability to frame complex problems into clear options and drive alignment through structured written and verbal communication.
Nice to have
Background in growth, martech or CRM platforms.
Experience in multi-country or multi-brand environments.
Previous work on customer data platforms, journey orchestration or experimentation platforms.
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Benefits vary by country and local regulations.
Canada
Health Insurance
Life Insurance
Pension Plan
Extended maternity and paternity leaves
Nucleo – our learning platform of courses
NuLanguage – our language learning program
NuCare – our mental health and wellness assistance program
Vacations
United States
Opportunity of earning equity at Nu
Medical Insurance
Dental and Vision Insurance
Life Insurance and AD&D
Extended maternity and paternity leaves
Nucleo – our learning platform of courses
NuLanguage – our language learning program
NuCare – our mental health and wellness assistance program
401(k)
Health Savings Account and Flexible Spending Account
Work-from-home Allowance
Relocation Assistance Package, if applicable
Location-Specific Disclosures
Palo Alto: Total compensation includes base salary, RSUs and benefits. Base salary range: $230.400 - $288.000
Toronto: Total compensation includes base salary, RSUs and benefits. Base salary range: $240.000 - $288.000
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
About the Role
Nubank is seeking a Staff Security Engineer to contribute in the Identity and Access Management security function across a financial technology organization serving over 100 million customers in Brazil, Mexico, and Colombia.
This is a senior individual-contributor role with organizational-level technical influence, responsible for supporting a multi-year IAM security strategy, directing its execution across multiple engineering teams, and ensuring that identity and access controls meet the security, regulatory, and operational requirements of a globally operating financial institution.
The Staff Security Engineer is expected to bring a demonstrated history of delivering consequential security programs — including programs that encountered setbacks — and the technical judgment that only sustained, hands-on experience in the domain produces.
Critically, this role requires a security engineering philosophy grounded in business enablement: the conviction that security done well accelerates what the organization can do, not merely protects it. This means rigorously distinguishing between controls that reduce real risk and those that create the appearance of compliance without reducing exposure, taking genuine ownership of outcomes rather than delegating accountability through policy, and continuously questioning inherited assumptions about what security measures are necessary, sufficient, or proportionate.
Defining, communicating, and executing a multi-year security strategy (especially in the IAM field) aligned with the organization's risk posture, regulatory obligations, and business objectives across multiple countries and regulatory jurisdictions.
Lead organization-wide authentication migrations that span heterogeneous surfaces — browser, operating system login, CLI tooling, and API-level integrations — across thousands of employees, multiple device ecosystems, and distributed work environments, producing measurable outcomes: authentication success rates above 99%, material reductions in per-authentication time, support exception rates below 1%, and return on investment within weeks of enforcement.
Designing and maintaining the core identity infrastructure with the durability and operational discipline required at organizational scale: enterprise Identity Provider, PKI and X.509 certificate lifecycle automation, mutual TLS for service-to-service authentication, and credential management systems engineered to remain sound as the organization grows.
Translating least-privilege access from a principle into a measurable, organization-wide program — with defined metrics, visible adoption curves, and accountability structures that allow Security and Engineering leadership to track and act on the organization's access risk posture over time.
Designing and maintaining a security engineering framework — comprising technical mechanisms, policies, incentives, and assurance processes — that ensures security properties are durable, verifiable, and operationally sound, rather than dependent on individual vigilance or periodic audits.
Leading technical incident response for identity and access security events, including critical vulnerabilities in remote access infrastructure, ensuring thorough investigation, documented root cause analysis, and structural improvements that reduce the likelihood and impact of recurrence.
Designing and facilitating large-scale preparedness exercises grounded in realistic attack paths — involving engineering, operations, and executive functions — to identify genuine gaps in IAM controls, not merely satisfy a compliance requirement.
Providing technical mentorship and coaching to senior engineers; lead innovative projects with universities and actively collaborate in hiring and career decisions in order to maintain a high technical standard throughout the safety organization.
Serving as the technical authority in engagements with Legal, Compliance, internal audit, and external regulators on matters related to identity, authentication, and access control.
Must-have
Solid professional experience in security engineering, with a concentration in identity, authentication, or access management.
Demonstrated track record of leading complex, multi-year security programs from conception through measurable outcome — including programs that required navigating organizational obstacles, technical constraints, or material mid-course corrections.
Expert-level knowledge of IAM and authentication protocols: OIDC, OAuth 2.0, SAML 2.0, FIDO2/WebAuthn, mTLS, and Public Key Infrastructure (PKI).
Proficiency in software engineering: ability to produce, review, and reason about production-quality code in at least one general-purpose programming language.
Demonstrated ability to model identity-related threat scenarios, assess attacker techniques relevant to the IAM surface, and design controls that remain effective under adversarial conditions.
A demonstrable commitment to security as an organizational capability that enables business outcomes: a track record of solving real security problems, a disposition to challenge inherited security assumptions, and a clear pattern of distinguishing genuine risk reduction from security theater or responsibility transfer.
Experience communicating technical risk assessments and strategic recommendations to senior non-technical stakeholders, including executives and regulators.
Nice-to-have
Experience operating within a financial services institution or similarly regulated environment subject to multiple concurrent regulatory frameworks.
Hands-on experience administering or integrating with an enterprise Identity Provider at scale, particularly Okta, or Keycloak.
Experience designing and enforcing security controls for third-party, BPO, or partner environments without direct operational control of the partner's infrastructure.
Experience leading organizational adoption of Zero Trust architecture, including authentication and authorization mechanisms for hybrid and multi-cloud environments.
Contributions to the broader security community — published research, conference presentations, open-source tooling, or participation in standards bodies.
Campinas, Brazil
São Paulo, Brazil
Rio de Janeiro, Brazil
Belo Horizonte, Brazil
Chance of earning equity at Nubank
Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)
Public Transportation Commuting Benefit (Vale-Transporte)
NuCare – Psychological, Financial and Legal Assistance Program
Life Insurance
Medical Plan
Dental Plan
NuLanguage – Language Course Program
Nucleo - Our learning platform of courses
Extended Parental Leave
Daycare Allowance
Parental Consultancy
Work-from-home Allowance
Gym Partnerships
30 days of paid vacation
Relocation Assistance Package, if applicable
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
About the Role
We are looking for an experienced software engineer to help evolve and operate Nubank’s messaging platform and the infrastructure that supports asynchronous communication at scale.
This role sits in a team responsible for highly critical platform capabilities that support a wide range of internal systems across multiple business domains and countries. The platform operates in a large and complex environment, with hundreds of clusters, thousands of brokers, hundreds of thousands of topics, and very large daily data volumes across multiple AWS accounts.
At the Senior level, we are looking for someone who can independently own important technical problems, improve reliability and operability, and drive engineering decisions in partnership with the team. Kafka experience is desirable, but not required. Strong knowledge of distributed systems infrastructure, especially Kubernetes, networking, and AWS, is essential.
Operate and improve large-scale messaging and platform infrastructure based on Kafka used by critical systems across Nubank
Contribute to the reliability, scalability, and performance of asynchronous communication platforms
Help design and implement solutions for high-throughput, low-latency, and fault-tolerant systems
Improve observability, automation, and operational excellence across the platform
Support incident analysis, troubleshooting, and root cause remediation in production environments
Optimize infrastructure usage and help drive efficiency and cost awareness across AWS-based environments
Work on platform capabilities that enable safe growth in message volume, topic count, and cluster footprint
Partner with other engineers and teams to evolve platform standards, tooling, and best practices
Contribute to architectural discussions involving messaging, traffic patterns, service communication, and platform reliability
Must-have
Strong software engineering fundamentals and experience working with distributed systems in production.
Solid experience with Kubernetes, networking, and AWS in large-scale or business-critical environments.
Experience operating infrastructure-heavy platforms with high reliability and availability requirements.
Ability to troubleshoot complex production issues across application, infrastructure, and network layers.
Experience improving observability, automation, and operational tooling.
Good understanding of scalability, resilience, performance, and failure isolation patterns.
Ability to work autonomously on ambiguous technical problems and drive them to execution.
Strong collaboration skills and ability to work across team boundaries.
Nice-to-have
Experience with Apache Kafka or other messaging and streaming technologies.
Experience with platform engineering, SRE, or infrastructure-focused backend engineering.
Familiarity with multi-account AWS environments and large-scale cloud operations.
Experience with high-throughput event-driven architectures.
Experience balancing reliability, performance, and cost in production systems.
CAD 156,000 - 184,000
Health Insurance
Life Insurance
Pension Plan
Extended parental leave
Nucleo - Our learning platform of courses
NuLanguage - Our language learning program
NuCare - Our mental health and wellness assistance program
Vacations
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
About the role
At Nubank, we challenge the status quo to strengthen our ownership of risk management, aligning global and local processes with our strategic objectives. The Third Party Risk Management Expert role plays an essential part in this context, responsible for coordinating and monitoring the risks associated with vendors that support Nubank's operations globally.
The main objective is to ensure that third parties critical to the business are properly assessed, monitored, and managed, promoting operational continuity, information security, and regulatory compliance. This function will also connect business areas, Procurement, and risk assessment teams, ensuring that the third-party lifecycle happens in a secure, efficient, and standardized way. The role has global scope, covering the locations where Nubank operates and future expansion geographies, with direct interface with different regulatory regimes and active banking licenses.
Defining global guidelines for third-party risk management.
Architecting and evolving Nubank's global TPRM model, including qualification methodology, criticality criteria, and control framework by risk domain.
Evaluating and deciding on the adequacy of vendor controls, triggering enhanced due diligence processes based on the regulatory context of each jurisdiction.
Leading the expansion of the TPRM framework into new geographies, ensuring the model is adapted to local regulatory requirements from pre-launch.
Governing and guiding the development of an AI-powered vendor qualification platform, being responsible for process design and human validation of generated recommendations.
Determining and maintaining Nubank's TPRM RACI, ensuring clarity of roles and responsibilities across involved areas.
Defining the minimum requirements and baseline of TPRM controls to be followed across all geographies, ensuring global consistency and alignment.
Conducting continuous monitoring of critical third parties, tracking indicators, incidents, and action plans.
Consolidating information on third parties and their risks, providing a global and integrated view for Nubank's forums and governance.
Collaborating with risk domains and stakeholders to define and review controls, processes, and vendor assessment criteria.
Generating and monitoring Key Risk Indicators that represent third-party risk status globally.
Representing TPRM as a 2nd Line of Defense function before regulators and auditors (BCB, CNBV, SFC, FFIEC/OCC, FMA), acting as the technical point of contact for exams and questions on vendor methodology and controls.
Coordinating RCSA processes and executing Risk Assessment & Internal Control Testing (RA&ICT) activities within the TPRM scope.
What we are looking for
Is autonomous and interested in working in a dynamic environment with constant interaction across different areas and countries.
Has analytical thinking and curiosity to deeply understand how third parties operate and their business impact.
Has prior experience with third-party risk management and familiarity with risk frameworks.
Has strong communication skills and the ability to translate technical risk into clear messages for different audiences.
Is data-driven, with the ability to analyze metrics and propose evidence-based solutions.
Has solid ability to influence without formal authority, capable of challenging methodologies and practices across business areas, risk domains, and regulatory stakeholders in multiple geographies.
Has proven experience managing complex, multidisciplinary projects, with the ability to orchestrate simultaneous deliverables in highly ambiguous contexts with multiple regulators.
Is familiar with AI applied to risk management, including critical evaluation of model outputs, human-in-the-loop process design, and governance of automations in regulated contexts.
Has advanced English.
It is a plus if the candidate has familiarity with Business Continuity and Crisis Management frameworks.
Benefits
Chance of earning equity at Nubank
Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)
Public Transportation Commuting Benefit (Vale-Transporte)
NuCare – Psychological, Financial and Legal Assistance Program
Life Insurance
Medical Plan
Dental Plan
NuLanguage – Language Course Program
Nucleo - Our learning platform of courses
Extended Parental Leave
Daycare Allowance
Parental Consultancy
Work-from-home Allowance
Gym Partnerships
30 days of paid vacation
Relocation Assistance Package, if applicable
Work Model for this RoleHybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
At Nubank, Compliance is a strategic partner—not a tollgate. We view effective Risk Management & Compliance as the engine that maintains agility and empowers rapid, responsible growth across multiple global markets. Our team partners directly with internal clients using a targeted friction approach: we focus on the most relevant regulatory risks and embed compliance directly into product design rather than distributing rules after the fact.
The Global Compliance function serves as the Second Line of Defense, responsible for the full regulatory lifecycle: tracking new regulations, advising product and technology teams, testing controls, coordinating regulatory inspections, and monitoring remediation of regulatory issues.
This role is positioned at a pivotal moment. Nubank has received conditional approval for a US National Bank Charter. Should the charter be approved, this person will help build and operationalize the compliance and Community Reinvestment Act (CRA) infrastructure for a de novo national bank. In the near term, the role focuses on charter readiness—including supporting the development of the organizing bank's proposed CRA strategy—and on strengthening Nubank's consumer compliance posture under its current US operating model. The role requires someone who can build from scratch, own outcomes, and operate with an entrepreneurial mindset in a highly regulated environment.
We are seeking an experienced Compliance Analyst with dedicated compliance, risk, or audit experience at a regulated US financial institution or bank. This role carries primary ownership of Community Reinvestment Act (CRA) support and consumer protection compliance across Nubank's US deposit and unsecured lending products (personal loans and credit cards).
The CRA dimension of this role is central. Working within the Second Line of Defense, this person supports the oversight of CRA program execution and engages directly with community stakeholders to help assess local credit and community development needs. In the near term, and as part of charter readiness, this person will help drive the development of the proposed CRA Strategic Plan for the organizing bank.
This person reports to the Head of US Compliance, who is expected to serve as the bank's CRA Officer upon charter approval. The role provides direct support to that function.
The ideal candidate independently interprets and applies complex regulatory frameworks, translates regulatory requirements for cross-functional and business audiences, and develops proactive strategies to mitigate compliance risk. This person does not wait for direction—they identify issues, propose solutions, and drive them to completion.
Please note: This is a consumer compliance and CRA role. It is not a BSA/AML role. While a general awareness of the broader regulatory environment is useful, this position does not focus on anti-money laundering, sanctions, or financial crimes compliance. Candidates whose primary experience is in BSA/AML should review the focus areas below carefully before applying.
Community Reinvestment Act (CRA)
Support the development of the proposed CRA Strategic Plan for the organizing bank as part of charter readiness, including helping define assessment areas, measurable performance goals, and community development objectives appropriate to a digital banking model.
Engage directly with community organizations, nonprofits, local stakeholders, and community development practitioners to assess local credit and community development needs, and document those needs to inform the bank's CRA strategy.
Support the Second Line oversight of CRA program execution, including monitoring and providing effective challenge to the First Line on the adequacy of CRA-related activities, controls, and documentation.
Support the public engagement and comment process associated with the CRA Strategic Plan, should the bank pursue the strategic plan evaluation option.
Establish and maintain CRA records, data, and documentation to support performance evaluation readiness and examination preparedness.
Monitor CRA-related regulatory developments and supervisory expectations, and advise on implications for the bank's strategy and operations.
Compliance Advisory
Independently advise business partners on new product initiatives, marketing campaigns, servicing processes, and system implementations to identify and mitigate compliance risk before deployment.
Provide effective challenge to the First Line of Defense (Business Operations, Marketing, Product) on the design and adequacy of compliance controls, policies, and procedures.
Interpret and apply federal and state consumer protection laws to diverse and complex business scenarios, offering actionable compliance solutions—not just risk flags.
Assess the compliance and regulatory impact of internal operational events, audit findings, and external regulatory changes; develop and drive remediation plans in coordination with the First and Third Lines of Defense.
Translate complex regulatory requirements into plain-language guidance for cross-functional teams, business leadership, and where applicable, external stakeholders (e.g., partner banks, regulators).
Monitor emerging consumer banking trends, proposed rulemaking, and enforcement actions to proactively identify risks and advise the business on implications.
Charter Readiness & Compliance Infrastructure
Support the build-out of compliance and CRA infrastructure appropriate for a de novo national bank under OCC supervision, including policies, procedures, monitoring, testing, training, and recordkeeping. Activities are conducted in preparation for potential operations as a national bank, subject to charter approval.
Identify gaps in current compliance processes that would require enhancement or replacement under direct charter operations.
Conduct and contribute to compliance gap analyses comparing current processes, policies, and controls against OCC supervisory expectations for a de novo national bank; support the development of remediation roadmaps to close identified gaps.
Partner with Legal, Risk, and Operations to support readiness for potential OCC examinations and supervisory expectations, as well as potential examinations or inquiries from other regulators (e.g., CFPB, state regulators).
Execute compliance activities in alignment with Nubank's Global Compliance standards, frameworks, and methodologies, adapting them as needed for US regulatory requirements.
Mentoring & Knowledge Sharing
Mentor junior compliance team members and cross-functional partners on evolving regulatory landscapes, sharing insights and best practices.
Create and maintain compliance training materials, reference guides, and knowledge-base documentation to build institutional regulatory knowledge.
Dedicated compliance, risk, or audit experience within a US financial institution or bank.
Direct working experience with the Community Reinvestment Act (CRA), including familiarity with assessment area definition, community development activities, performance evaluation, recordkeeping, and—ideally—the CRA strategic plan option.
Experience engaging with community organizations, community development practitioners, or local stakeholders to identify and respond to community credit needs.
Bachelor's degree in Finance, Law, Business Administration, or a related field.
Deep working knowledge of US consumer compliance regulations, including ECOA/Reg B, TILA/Reg Z, UDAAP (Section 5 FTC Act / Dodd-Frank §1031), and EFTA/Reg E. Familiarity with FCRA/Reg V, GLBA/Reg P, and broader US banking regulations is a plus.
Demonstrated ability to independently interpret regulatory requirements and apply them to complex, ambiguous business scenarios—not just follow established playbooks.
Experience providing compliance advisory to product, technology, or business teams in a fast-paced environment.
Track record of building or materially improving compliance processes, controls, or monitoring programs (not just operating within existing ones).
Strong judgment, integrity, and discretion in handling sensitive and confidential matters.
Ability to communicate complex regulatory topics clearly to non-compliance audiences.
Comfort operating with a high level of autonomy while knowing when to escalate.
Preferred
Experience with Fair Lending compliance, including ECOA/Reg B monitoring, fair lending risk assessments, or disparate impact / disparate treatment analysis.
Experience with consumer complaints oversight, including complaint program design, root cause analysis, and trend reporting.
Experience with compliance testing, monitoring, or quality assurance for deposit, credit card, or personal loan products.
Experience at a de novo bank, BaaS arrangement, or fintech-bank partnership where compliance or CRA infrastructure was being built or materially enhanced.
Familiarity with OCC supervisory expectations, examination processes, and heightened standards for de novo institutions.
Understanding of how banking technology, automated decisioning, and data practices intersect with consumer protection requirements.
Professional certification: CRCM, CCEP, or similar.
Total compensation includes base salary, RSUs and benefits. Base salary range: US$117k - US$147k.
Benefits
Opportunity of earning equity at Nu
Medical Insurance
Dental and Vision Insurance
Life Insurance and AD&D
Extended maternity and paternity leaves
Nucleo - Our learning platform of courses
NuLanguage - Our language learning program
NuCare - Our mental health and wellness assistance program
Extended maternity and paternity leaves
401K
Saving Plans - Health Saving Account and Flexible Spending Account
Work-from-home Allowance
Relocation Assistance Package, if applicable.
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration.
For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
Regulatory Solutions Analytics at Nubank
As a company at the forefront of the financial revolution in Latin America, Nubank has grown exponentially since its inception — and keeping that growth healthy and people-centered depends on making critical, data-informed decisions every day. Regulatory Solutions Analytics is at the heart of that process: our analysts work across teams to structure and analyze data, challenge assumptions, and translate findings into real improvements for our customers.
You bring the depth, autonomy, and technical fluency to lead that work on the most demanding problems — and to raise the bar for the analysts around you. We’re looking for people who are curious, proactive, and energized by solving complex problems: not necessarily those with all the answers, but those who know how to find them.
About the Role
This role sits in Pack Analytics within Regulatory Solutions (Ops Defense). You’ll turn the analytical demands of our regulatory processes — KYC, AML, Judicial Orders, and others — into advanced analytics, models, and AI-powered solutions, while keeping the highest standard of quality for customer data and due diligence, in line with regulators and internal policies.
You will operate with growing autonomy: you solve well-defined problems independently and take on harder, more ambiguous challenges with the support of your team and manager, beginning to build deep expertise in your domain. Above all, you are excellent with data and genuinely passionate about artificial intelligence, proactively keeping yourself at the frontier of what these tools can do.
As a Sr Analyst in Regulatory Solutions Analytics, you’re expected to
Lead investigative, data-first work end to end: decide which data makes the most sense in each situation and, when it isn’t there yet, design the right tests or approaches to generate it.
Own advanced data analysis — run root-cause analysis, formulate and test hypotheses, and deliver effective solutions to challenging (though typically well-defined) problems with limited supervision.
Apply data science and statistical methods (e.g., anomaly detection, classification, segmentation, forecasting) to strengthen, scale, and automate regulatory decisions.
Use artificial intelligence as a core tool: leverage GenAI/LLMs and modern AI tooling to accelerate analysis, prototype solutions, and automate manual work — and proactively stay at the frontier of AI, bringing new techniques back to the team.
Work with large volumes of data using SQL, Python, and Scala — writing optimized queries and code to build a solid foundation for decision-making, knowing that not all answers live in the data, and that’s okay.
Build dashboards and visualizations (e.g., QuickSight, BigQuery) that go beyond the descriptive, surfacing trends, deviations, and forward-looking signals across historical and future horizons.
Apply solid, practical knowledge of data architecture and modeling (Data Mart, Data Lake, Data Warehouse) for analytical purposes, and manage dataset dependencies.
Understand our products and how they interact with other areas of the business, translating business, legal, and customer needs into quantitative metrics (KPIs, OKRs).
Support data-based decisions across your team, making calculated risk-taking comfortable despite uncertainty while keeping project flow.
Apply data governance fundamentals — data classification, secure access to PII, lineage, quality monitoring, and cost optimization.
Learn continuously and share knowledge generously, beginning to act as a reference in your area.
What we’re looking for
Strong analytical capacity: comfort with numbers and calculations, and the ability to solve problems methodically.
Excellent with data — advanced data analysis and/or data science — with the appetite to go deep on large, ambiguous transactional datasets.
Hands-on fluency with SQL and at least one general-purpose language (Python and/or Scala).
A real passion for artificial intelligence and machine learning, with a proactive habit of keeping up to date and applying new tools to real problems.
Business basics: understanding the dynamics between risks and opportunities, and how business and technical areas (product/engineering) interact.
Problem solving: creativity and practicality in tackling day-to-day challenges, with awareness of how your work impacts our customers’ experience and aligns with our purpose.
Proactive, autonomous, and curious — comfortable solving well-defined problems on your own and escalating the harder, ambiguous ones at the right time.
Clear, succinct, and effective communication in English and Spanish.
Openness to feedback and adaptability to a multifunctional, fast-changing environment.
It will be a differential if you…
Have data engineering experience — building and maintaining data pipelines, working with massive parallel processing (e.g., Spark / MPP), and using lineage and orchestration tools. (Data engineering is a strong plus.)
Hold a degree in a quantitative field (e.g., Computer Science, Engineering, Statistics, Mathematics, Finance, or Physics) with a solid statistical modeling and analysis background.
Have hands-on experience taking machine learning or AI / GenAI solutions to production.
Are familiar with “Know Your Customer” and AML / regulatory topics, applicable not only for Mexico but also for Brazil and other Latin American countries.
Location for this opportunity
Mexico City, Mexico
Benefits
Health and life insurance
Food card
15 days of paid vacation with 25% vacation bonus
Holiday Bonus (“Aguinaldo”) of 30 days of pay per year
NuCare — our mental health and wellness assistance program
NuLanguage — our language learning program
Extended maternity and paternity leaves
Equity at Nubank
Work Model for this Role
This role is based full-time, on-site, at our Mexico City office.
Explore how we build technology at Nubank
🎥 youtube.com/@building.nubank
🎧 Listen to our stories on Spotify
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
Senior Design Manager, AI Private Banker
Nu| Palo Alto, CA
About the AI Private Banker
The AI Private Banker is Nu's intelligent financial partner - an AI-powered advisor that helps millions of customers understand their finances, make confident decisions, and take action seamlessly. It is built on Nu's proprietary foundation models and data infrastructure, developed by the AI Core team that joined Nu through the Hyperplane acquisition. This is not a chatbot bolted onto a banking app. It is a fundamental reimagining of how people relate to their money, powered by conversational AI, recommendation engines, and real-time personalization across mobile and web.
The AI Private Banker represents Nu's next chapter and one of the company's highest-priority strategic bets. It sits at the intersection of banking and frontier AI, and every design decision here directly shapes how millions of people experience financial guidance.
About the Role
We are looking for a Senior Design Manager (M4) to lead the design organization for the AI Private Banker team in Palo Alto.
As Sr Design Manager, you will lead a multidisciplinary team of product designers and content designers (6+) crafting the AI Private Banker experience - shaping how customers interact with our AI advisor, how trust is earned, and how complex insights become simple, actionable, and human.
But you are no longer just building for the AI Private Banker vertical. You are establishing the foundational experience systems that will power AI across all of Nu, while ensuring alignment with the broader Magic App vision (Nu's next-generation unified app experience). In this context, you will help define the design vision, systems, cultural anchors, and rituals that make this product feel unmistakably Nu: clear, kind, and empowering - bridging product-specific excellence with company-wide coherence.
You will partner closely with Rohan Ramanath (GM, AI Core) and the broader product, data science, and engineering leadership to translate AI capabilities into trusted, explainable human experiences. This is a high-visibility role with senior stakeholder exposure across the US and Brazil, requiring someone who can navigate ambiguity, align teams across borders and time zones, and find structure in an emerging space.
What You'll Do
- Lead and inspire a multidisciplinary team of product designers and content designers (6+) working on conversational, visual, and systemic layers of the AI experience
- Define and evolve the design north star for the AI Private Banker - how it looks, feels, and behaves across touchpoints
- Partner with product, data science, and engineering to translate AI capabilities into trusted, explainable human experiences
- Build and scale design systems for AI interaction patterns (voice, confidence levels, error recovery, transparency)
- Coach and grow the team - helping them balance craft excellence with experimentation and speed
- Drive cross-functional alignment, ensuring the design voice stays consistent from early prototypes to production
- Create frameworks for evaluating AI experience quality - usability, emotion, trust, and value perception
- Establish the cultural anchors and rituals that make the design team operate with clarity, purpose, and velocity
- Represent design to senior leadership across the US and Brazil, navigating complex cross-functional and cross-cultural dynamics
What Great Looks Like
- You have built or led design teams working on AI- or data-powered experiences (e.g., personalization, recommendations, chat, insights)
- You think systemically but care deeply about detail and tone
- You are a natural coach - you know how to elevate others' craft and clarity
- You balance strategic thinking with the ability to dive deep into design problems
- You are comfortable working with uncertainty and helping teams find structure in emerging spaces
- You advocate for human values in AI - fairness, clarity, empathy - not as slogans but as design principles
- You thrive in high-growth, high-change environments and can adapt as the company, team structures, and priorities evolve
- Experience in fintech, banking, or regulated industries is a plus but not required
Why This Role Matters
The AI Private Banker represents Nu's next chapter: helping people feel in control of their financial journey through intelligence that listens, learns, and guides. Design leadership here means more than building interfaces - it means shaping how AI meets humanity, every day, at the scale of 100 million+ customers.
Location & Work Model
- Based in Palo Alto, CA
- Hybrid 2-3 times/week in office, on strategic days designed to maximize team connection and collaboration
- Relocation assistance available
Our Benefits
- Opportunity of earning equity at Nu (RSUs as a public company)
- Medical, Dental, and Vision Insurance
- Life Insurance and AD&D
- Extended maternity and paternity leaves
- Nucleo - Our learning platform of courses
- NuLanguage - Our language learning program
- NuCare - Our mental health and wellness assistance program
- 401K
- Health Savings Account and Flexible Spending Account
- Work-from-home allowance
- Relocation assistance package
Nu is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
Machine Learning Engineer at Nubank
At Nubank, Machine Learning Engineers sit at the core of how we make decisions at scale. We build, train, and deploy models that drive credit, fraud, risk, personalization decisions and a growing set of AI-native experiences for millions of customers every day. We do it with engineering rigor, statistical depth, and a deep focus on impact.
Our MLEs work across the full modeling lifecycle: framing business problems as ML problems, engineering features, training and validating models, and deploying and monitoring them in production. We value small, independent teams that move fast, own their decisions end-to-end, and hold themselves to a high bar for quality and craft.
Increasingly, that work also includes Generative AI and Agentic Engineering. Depending on the problem, our engineers design and build systems that combine models, tools, workflows, evaluation loops, and human oversight to solve real business tasks reliably in production.
We strive for state-of-the-art ML practices that currently include a variety of technologies. While we value candidates that are familiar with them, we are also confident that engineers who are interested in joining Nubank will be able to learn from our team.
Large-scale model training and experimentation pipelines
Feature engineering and feature stores feeding both batch and real-time models
Model deployment and serving in production, with monitoring through operational and business metrics
Distributed data processing for training datasets at scale
Continuous Integration and Deployment into AWS and Kubernetes
Experiment tracking, model versioning, and reproducibility tooling
A robust data platform built on modern ETL/ELT practices
Frame ambiguous business problems as well-defined modeling problems
Design, build and validate machine learning models, ensuring statistical rigor and business relevance
Engineer and maintain features and datasets used for training and inference
Deploy and maintain ML models in both batch and real-time scenarios, integrating them with other systems and monitoring through operational and business metrics
Lead modeling projects end-to-end — from problem framing and stakeholder alignment to delivery, monitoring and iteration
Contribute to the design, documentation, maintenance and optimization of our modeling codebase, platforms and tooling
Translate business needs into modeling strategies aligned with Nubank's architecture and long-term goals
Partner with technical and business stakeholders to define strategies and deliver high-impact models
Share knowledge, mentor peers and contribute to ML and data literacy initiatives across Nubank
Strong foundation in statistics, machine learning theory and modeling techniques (e.g. regression, tree-based models, deep learning)
Programming experience in Python and familiarity with ML libraries (e.g. scikit-learn, PyTorch, TensorFlow, XGBoost)
Experience training, validating, and tuning models, with solid understanding of overfitting, bias-variance tradeoff and evaluation metrics
Understanding of the ML model lifecycle, from training and evaluation to deployment and monitoring
Ability to write efficient SQL queries and work with analytical data environments
Strong communication skills to collaborate with both technical and business stakeholders
Passion for building high-quality, production-grade models
Experience with cloud platforms such as AWS, GCP or Azure
Familiarity with distributed systems, microservices and asynchronous architectures
Experience with feature stores, MLOps tooling and experiment tracking (e.g. MLflow, Feast, Airflow)
Knowledge of data architecture patterns (Data Lake, Data Warehouse, Data Mart)
Experience with data visualization tools (Looker, Power BI, Tableau or similar)
Knowledge of software engineering best practices: testing, clean code, documentation
Chance of earning equity at Nubank
Food/Meal Card (Vale-Refeição and/or Vale Alimentação)
Public Transportation Commuting Benefit (Vale-Transporte)
NuCare – Psychological, Financial and Legal Assistance Program
Life Insurance, Medical Plan and Dental Plan
NuLanguage – Language Course Program
Nucleo – Our learning platform
Extended Parental Leave, Daycare Allowance and Parental Consultancy
Work-from-home Allowance
Gym Partnerships
30 days of paid vacation
Relocation Assistance Package, if applicable
Hybrid 2–3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration.
For more details, visit building.nubank.com/nu-hybrid-work-model/
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
Our Engineering team helps Nu create and scale the technology that powers the best financial products in Latin America. We strive for state-of-the-art software development practices, using a variety of technologies and architectures to build resilient, secure, and highly scalable systems.
As a Senior Software Engineer, you will play a key role in shaping the technical direction of multiple teams, driving the design and evolution of large-scale distributed systems that serve millions of customers. While we value experience with our tech stack, we are confident that engineers who are eager to learn will be successful here — and we will teach you Clojure as our main backend language.
You will build and evolve
Horizontally scalable microservices written mostly in Clojure, using Finagle and leveraging functional programming techniques and hexagonal architecture
High-throughput jobs and inter-service communication using Kafka
Continuous Integration and Deployment pipelines on AWS
Data storage solutions using Datomic and DynamoDB
Monitoring and observability with Prometheus
Services running as much as possible in Kubernetes
We are a process-light organization that values human interactions. We work in small, independent teams that feel like startups within the company and avoid unnecessary coupling and centralization whenever realistic. We understand that execution is key to success and continuously optimize our processes to remove bottlenecks.
Setting technical direction for multiple teams, ensuring alignment with Business Areas and architecture strategies
Working with large-scale distributed systems and understanding their broad architecture and trade-offs
Driving pragmatic innovation while ensuring resilient, secure, and flexible solutions that scale across products and geographies
Mentoring engineers across teams and helping maintain a high technical bar organization-wide
Writing, testing, instrumenting, documenting, and maintaining high-quality code
Pairing and participating in code reviews to support the growth of others in and around your teams
Collaborating closely with Product, Design, and Engineering leaders to build new end-to-end experiences
Ensuring comprehensive observability, performance monitoring, and robust error handling across team services
Participating in on-call rotations for your team and responding to incidents as necessary
Focusing primarily on backend applications, while being open to contributing to mobile and frontend development according to business needs
At least 4 years of experience developing digital products in complex environments
Deep expertise in distributed systems, microservices architecture, and cloud technologies
A proven track record of designing and delivering large-scale systems that serve thousands or millions of users
A strong background in object-oriented or functional programming languages, with the ability to work across multiple languages
Demonstrated ability to lead technical initiatives across multiple teams, even without direct authority
Experience mentoring senior engineers and raising the technical bar across organizations
Practical knowledge of agile software development methodologies and prior experience with CI/CD
Strong communication skills to identify and prevent risks, and explain trade-offs clearly to both technical and non-technical stakeholders
Advanced English skills
Buenos Aires, Argentina
Argentina · Avenida del Libertador General San Martín 1000 – Vicente López
Our benefits are designed to support your wellbeing, development, and life outside of work. They include:
Chance of earning equity
Health Insurance
Life Insurance
NuCare
International business travel insurance
NuLanguage
Vacations
Parental leaves
Work from home allowance
Even if you feel you don't meet every qualification, we encourage you to apply — your unique skills and experiences may be just what we're looking for, and we're excited to learn more about what you can bring to our team.
Hybrid 2–3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/.
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
The Internal Communications Sr Specialist position, based in Mexico City, plays a pivotal role in planning and delivering clear, engaging, and consistent communications for Nu employees in Mexico. The successful candidate will have a proven track record in internal communications, executive communications, content development, employee engagement, and change communications. They will understand how to adapt messages for different employee audiences and channels, while working effectively across teams and cultures. They will be a self-starter with excellent interpersonal and communication skills, strong editorial judgment, and the ability to thrive in a fast-paced and dynamic environment.
Internal Communications Strategy: Develop and execute internal communication strategies and plans that connect company priorities, business updates, and organizational initiatives to employees in a clear, timely, and engaging way.
Employee Channels and Content: Create, edit, and publish content for internal channels, including slack posts, internal announcements, presentations, talking points, FAQs, and other employee-facing materials.
Executive Communications: Prepare executives and senior leaders for internal communications, including all-hands meetings, leadership messages, organizational updates, and employee Q&A sessions. Help leaders communicate with clarity, empathy, and consistency.
Change Communications: Design communication plans that support organizational, operational, cultural, and business changes. Translate complex information into accessible messages and equip leaders and teams to navigate change effectively.
Employee Engagement: Partner with Human Resources to develop initiatives and communication moments that strengthen employee connection, participation, understanding of company priorities, and alignment with Nu’s mission and values.
Internal Issues and Crisis Communications: Support timely, accurate, and coordinated communication with employees during sensitive situations, business disruptions, or organizational changes, in partnership with relevant internal stakeholders.
Stakeholder Engagement: Build strong partnerships with People, Culture, Product, Operations, Legal, Compliance, Marketing, and other internal teams to gather information, align messages, and ensure consistency across employee communications.
Editorial Planning and Governance: Manage editorial calendars, communication workflows, approvals, and message consistency across internal channels. Establish clear standards for tone, timing, accessibility, and audience relevance.
Measurement and Insights: Monitor the reach, engagement, and effectiveness of internal communication initiatives. Use employee feedback and communication data to improve content, channels, and future plans.
Cross-cultural Collaboration: Partner with communications colleagues and stakeholders across Nu’s markets to share best practices and adapt global messages to the Mexican employee context.
Solid experience in internal communications, ideally in the technology, financial, or consumer sectors.
Experience developing and executing internal communication plans with agility, accountability, and strong attention to detail.
Experience supporting executive communications, employee engagement, change communications, or organizational communications.
Excellent writing, editing, and storytelling skills, with the ability to make complex topics clear and relevant for different employee audiences.
Strong stakeholder-management and collaboration skills, including the ability to work across diverse teams and cultures.
Experience handling sensitive or confidential information with discretion and sound judgment.
Ability to manage multiple priorities, work independently, and deliver high-quality communications in a fast-paced environment.
Exceptional verbaland written communication skills in both Spanish and English.Work Setup
Location
Mexico City, Mexico
Work model
[Hybrid / On-Site]
Office requirement
2 - 3 days per week at the office.
MEXICO JOBS:
Chance of earning equity at Nubank - [Reminder: Ops Teams don't have equity];
Food Card
NuCare – Psychological, Financial and Legal Assistance Program
Life Insurance
Medical Plan
Dental Plan
NuLanguage – Language Course Program
Nucleo - Our learning platform of courses
Extended Parental Leave
Daycare Allowance
Parental Consultancy
Work-from-home Allowance
Gym Partnerships
Holiday Bonus (\"Aguinaldo\") of 30 days of pay per year
17 days of paid vacation with 25% vacation bonus
Relocation Assistance Package, if applicable
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
About the team
As Nu expands its footprint into the US, we are seeking a visionary, highly specialized US Chief Information Security Officer (CISO).
This is not a traditional operational CISO role. You will serve as the executive pillar for Nu’s US strategy, bridging the gap between traditional financial regulations and modern, hyper-scalable crypto and AI technology platforms. You will act as the point of accountability for US regulatory bodies, lead governance transformations, and oversee critical cross-functional security domain leadership.
We are looking for a security leader who balances deep traditional banking compliance expertise with a forward-looking understanding of cryptocurrency protocols and artificial intelligence security.
About the role
As the US CISO, you will architect, establish, and operationalize a unified US security and compliance posture. You will protect customer trust, satisfy strict US regulatory frameworks (e.g., OCC compliance), and secure frontier technology initiatives ensuring Nu’s platform remains resilient, future-proof, and compliant as we scale globally.
Key responsibilities and Expectations
US Regulatory & Regulatory Agency Liaison: Serve as the primary US security authority and point of contact for regulators (e.g. OCC). Oversee all mandatory statutory disclosures, including financial and IBFR background reviews.
Crypto & Web3 Product Defense: Partner with crypto product and infrastructure teams to secure future-proof financial technologies, translating complex blockchain architectures into compliant, enterprise-grade risk frameworks.
Governance, Risk, and Compliance (GRC) Transformation: Uplevel Nu’s GRC program to support multi-geography scaling.
AI Security Frameworks: Lead the strategic security response for AI initiatives—from developer workflows and engineering toolsets to model integrity and deployment risks.
Insider Threat Program Development: Design, build, and deploy an end-to-end enterprise Insider Threat program across first and second lines of defense in close partnership with Risk and Legal teams.
Qualifications
Professional Experience & Education:
Executive Leadership Experience: 15+ years in Information Security, with significant experience operating at an executive, director, or CISO level within FinTech, Banking, or Digital Assets.
US Financial Regulatory Expertise: Deep hands-on experience navigating US regulatory environments, specifically working with the OCC, statutory disclosure processes, and financial institution compliance.
Cryptocurrency & Blockchain Security: Demonstrated domain expertise in cryptocurrency security, decentralized finance, or digital asset platforms. Experience at leading crypto-native institutions or hyper-growth FinTechs is highly valued.
AI Security Strategy: Familiarity with modern AI security risks, LLM integrations, safe code generation tools, and model security.
GRC Upleveling: Proven track record of rebuilding or scaling GRC frameworks within complex, multi-national organizations.
Executive Communication: Exceptional communication skills needed to interface effectively with regulatory examiners, executive leadership, and board members.
Competencies & Attributes:
Fluency in English is required; Portuguese and/or Spanish are a plus.
Strong people leadership at scale, including developing managers and leading teams of differing maturity through change and ambiguity.
Excellent stakeholder management and communication, with maturity in negotiation and conflict resolution across senior cross-functional partners.
A pragmatic, hybrid profile, balanced across people leadership, product sensibility, and technical depth rather than weighted to any single one. A genuine product mindset focused on customer and agent outcomes, with the technical depth to raise the bar in architectural discussions.
Top Tier Medical Insurance
Top Tier Dental and Vision Insurance
401(k) matching
20 days time off, 14 company holidays, and great culture that emphasizes work life balance.
Life Insurance and AD&D
Nucleo - Our learning platform of courses
NuLanguage - Our language learning program
NuCare - Our mental health and wellness assistance program
Extended maternity and paternity leaves
Saving Plans - Health Saving Account and Flexible Spending Account
Twice a week in the office + quarterly trips to Sao Paulo (Brazil) to build relationships with coworkers.
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
Ensure Nubank’s sustainable growth by maintaining rigorous compliance with financial secrecy regulations and authority requirements in Mexico. In this role, you will be a key operator within our Judicial Orders & Regulatory Attention team, acting as the primary bridge for official communications from the CNBV (Comisión Nacional Bancaria y de Valores), fiscal, administrative, and judicial authorities.
You will play a pivotal role in managing end-to-end operational workflows via the SITI AA portal, ensuring 100% compliance with statutory deadlines for information requests, account freezing/unfreezing (aseguramiento y desbloqueo de cuentas), fund transfers, and the enforcement of the Blocked Person List (Lista de Personas Bloqueadas).
SITI AA Management: Daily monitoring, control, and end-to-end execution of digital requirements received through CNBV’s SITI AA portal (Atención a Autoridades), ensuring zero regulatory gaps or SLA breaches.
Authority Enquiries & Judicial Orders: Analyzing, processing, and responding to official subpoenas, information requests, and documentation requirements from CNBV, SAT, FGR, and competent judicial/administrative authorities.
Account Asset Orders: Executing regulatory actions regarding account freezing (aseguramiento), unfreezing (desbloqueo), and asset transfers in accordance with Mexican banking laws and CNBV mandates.
Blocked Person List (LPB): Actively supporting operational routines and monitoring workflows related to Mexico’s Lista de Personas Bloqueadas (LPB), ensuring immediate compliance upon update releases.
Regulatory Governance & SLA Control: Managing operational queues, tracking SLAs, and updating BI dashboards (Looker/Sheets) to guarantee timely execution and full auditability of all authority requests.
Continuous Process Improvement: Partnering with Legal, Compliance, and Tech teams to automate SITI AA routines, refine operational controls, and adapt workflows to regulatory updates (CNBV / SOFIPO framework).
Audit & Archiving Readiness: Documenting decisions, responses, and execution proofs to maintain traceable audit trails for regulatory inspections and internal reviews.
Direct Experience with SITI AA: Proven hands-on experience managing and executing requirements via CNBV’s SITI AA system in the Mexican financial sector (Banking, SOFIPOs, or Fintechs).
Regulatory Knowledge: Solid understanding of financial secrecy laws (secreto bancario/financiero), CNBV regulations, and legal procedures for judicial orders and account freezing/unfreezing.
Analytical & Detail-Oriented Mindset: Exceptional precision in handling sensitive customer data, legal documents, and official authority templates under tight, non-negotiable regulatory deadlines.
Process Discipline: Comfort with high-volume operational workflows, maintaining high accuracy and compliance even within bureaucratic and structured regulatory frameworks.
Data & BI Literacy: Familiarity with queue management and data visualization tools (Excel, Google Sheets, Looker) to monitor performance and tracking metrics.
Communication Skills: Strong written and verbal communication skills in Spanish (required for official authority responses) and English/Portuguese (for internal stakeholders).
Degree in Law, Legal Studies, Business Administration, or related fields.
Prior experience in Compliance, AML/PLD, or Regulatory Legal Operations within a regulated financial institution.
Hands-on experience with SQL, Python, or database querying to optimize reporting and operational audits.
Familiarity with broader AML frameworks, customer onboarding restrictions, and CNBV audit procedures.
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
This position will be responsible for the operations of our US sites, acting as the local point of contact for Workplace Solutions and ensuring that global standards and guides — developed by our Global team in Brazil — are properly followed and executed locally.
Support facilities management provider(s), helping ensure the execution of contracts and providers for services including maintenance, parking, cleaning, catering, logistics, reception, utilities, waste management, etc.
Ensure processes are executed in a consistent manner, following global standards and guides. Support the optimal functioning of building systems (HVAC, fire/life safety equipment, elevators, etc.)
Collaborate with function line teams (Real Estate, IT, Security, Safety) on projects and programs delivered locally.
Identify opportunities for process improvement, cost reduction, and efficiency within the US offices, escalating and aligning with Global/LatAm leadership.
Monitor performance indicators (KPIs) and SLAs for the services provided locally.
Help ensure that facilities meet government regulations and environmental, and facilities standards.
Support the development and monitoring of the local expense budget, with analysis and reporting.
Evaluate technical scope within local contracts and proposals, monitor KPIs and SLAs, and flag deviations from global standards.
Support crisis management, contingencies and emergency plans locally.
Gather feedback and data to continuously improve space usability, comfort, and employee satisfaction, feeding it back to the Global team.
Required
Effective communication and stakeholder management skills
Analytical and problem-solving skills
Decision-making
Ability to lead and manage teams and suppliers
Team Working
Attention to detail but also the ability to see the implications for the bigger picture
Financial awareness
Customer focused service - experience
Ability to solve advanced problems and deal with a variety of options in complex situations.
Strong background in project management and procurement processes
Bachelor degree (Engineering, Architecture, Business or other similar courses)
2+ years’ experience in Facilities Management with experience in workplace and facilities management with a focus on employee experience.
Excellent written and verbal communication skills in English and Spanish. Portuguese is a plus.
Availability to travel
Location
Miami, Florida (USA)
Work model
On-Site
Location-Specific Disclosures
Total compensation includes base salary, RSUs and benefits.
Base salary range (USD): $83,000 - $120,000
Top Tier Medical Insurance
Top Tier Dental and Vision Insurance
401(k) matching
20 days time off, 14 company holidays, and great culture that emphasizes work life balance.
Life Insurance and AD&D
Nucleo - Our learning platform of courses
NuLanguage - Our language learning program
NuCare - Our mental health and wellness assistance program
Extended maternity and paternity leaves
Saving Plans - Health Saving Account and Flexible Spending Account
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
About the role
We are hiring a Staff Software Engineer to be the foundational technical lead on the newly established Product Workflow Reinvention team inside Global Products. This is a high-impact, 0-to-1 initiative working directly alongside our CPO structure to shape one of the company’s strategic bets on AI: reinventing how products are designed, specified, and built.
Product Workflow Reinvention aims to replace the current, human-centric approach with an AI-native workflow. As the foundational engineer on this team, you will own the end-to-end technical architecture and build the initial internal platforms that ship weekly improvements to how Nu builds products.
Mission
Design and operationalize the foundational technical strategy for Product Workflow Reinvention so that:
Intent becomes execution: Product requirements, research, and technical specs flow seamlessly into AI agents and domain execution tools with complete legibility and provenance.
Platform primitives are built for AI-native engineering: Product and platform teams consume well-architected workflows, state machines, and event systems designed specifically for agentic execution.
Every slow step in the life cycle has a tool: Product and engineering teams get first-class tooling for technical discovery, prototype-to-code experimentation, self-serve customer data, service health, and ops automation.
Agentic workflows scale safely, deterministically, and economically: Evaluation harnesses and integration patterns let LLM agents perform complex build tasks reliably, at a defensible cost per outcome, while keeping humans in the loop at strategic decision gates.
The workflow encodes what good looks like, so speed does not come at the cost of rigor.
Core Responsibilities
Lead the architecture of the orchestration layer: Own the end-to-end architecture of the single system of record, including data models, work legibility, and spec delivery to domain agents.
Design AI-native platform primitives: Build new platform abstractions from scratch, applying deep backend expertise to workflows, state management, event orchestration, and agent integrations.
Make agents reliable and affordable: Design agentic workflows, evaluation harnesses, and integration patterns that turn frontier models into practical velocity multipliers. Own the cost side of that equation through context design, model selection, and knowing when a deterministic component beats an inference call.
Ship the first-generation workflow tools: Build and iterate on the internal products that remove the slowest steps in the life cycle, from research and requirements generation to technical discovery, design-to-code experimentation, self-serve customer data, service health, and ops automation. Pick the sequence based on where teams actually lose the most time.
Operate in a high-autonomy, greenfield environment: Translate broad product vision and monthly milestones into concrete architectural decisions, implementation roadmaps, and sequencing.
Senior Staff-Level Engineering Experience: Proven track record designing, building, and operating complex backend or platform systems at scale.
End-to-End Architectural Ownership: Demonstrated ability to set technical direction, write comprehensive design docs/RFCs, and establish primitives that other engineers build against. Expertise in data modeling, workflow engines, state machines, and event-driven architecture.
0-to-1 Platform Delivery: Experience leading ambiguous platform initiatives from early discovery to launch and rapid iteration. Comfort operating in small, fast-moving environments by creatively combining APIs, open-source tools, and AI models rather than over-engineering.
Built for other builders: Experience building internal tools or platforms whose users were other product creators, with evidence you drove real adoption rather than only shipping capability. You understand why teams abandon an internal tool in week two. Bonus: you have worked on a customer-facing product that also became a platform other products were built on.
AI and agentic conviction: Strong, well-reasoned conviction around LLM agents, agentic systems, or spec-driven development, with real examples of using AI tools, automation, or decision-support mechanisms to accelerate development workflows. You are connected to where the field is moving without being carried by the hype, and you can name concretely what agents cannot yet do reliably.
Executive Communication & Alignment: Exceptional written and verbal communication skills, with the ability to turn strategic goals into clear plans and partner effectively with senior executives.
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
About the role
We are seeking a Senior Researcher to influence strategic product and experience decisions through insightful research.
Responsibilities
Plan, execute, and analyze both qualitative and quantitative research to inform product and design decisions.
Proactively identify research opportunities autonomously based on product strategy and business goals, ensuring insights align with key company priorities.
Work closely with cross-functional teams/peers — Product Managers, Product Designers, and Business Analysts (BAs) — to influence product strategy, business decisions, and design directions, as well as define the Research Roadmap.
Facilitate workshops to identify issues and guide stakeholders towards solutions.
Present findings to stakeholders, providing actionable feedback to enhance collaboration.
Foster a collaborative environment, integrating diverse functions into decision-making and participating in interdisciplinary initiatives.
We are looking for professionals who
Are people with disabilities (PwD);
Have intermediate to advanced proficiency in qualitative and quantitative research methods.
Have experience utilizing diverse data sources and articulating results effectively.
Have the capability to deliver actionable insights through hypothesis-driven research.
Have proven experience managing complex projects with varying levels of ambiguity.
Benefits
Chance to earn Equity at Nubank;
Meal/Food Card (Meal Voucher and/or Food Voucher)
Commuting benefit (Transportation Voucher)
NuCare – Psychological, Financial, and Legal Assistance Program
Life insurance
Health plan
Dental plan
NuLanguage – Language Course Program
Nucleo – Our course learning platform
Extended parental leave
Childcare assistance
Work-from-home subsidy
Gym partnerships
30 days of paid vacation
Relocation Assistance Package, when applicable.
Work model for this position
Hybrid (2 to 3 times per week)
Our hybrid model requires coming into the office at least twice a week, on strategic days set to maximize connection and collaboration among teams. For more details, visit https://building.nubank.com/pt-br/nu-trabalho-hibrido-modelo/
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
As a Lead Business Control Officer (BCO) for the Global Credit Card business, you will play a critical role in strengthening Nu’s first line of defense and enabling sustainable growth of our credit card portfolio globally. You will partner closely with senior leaders across Global Credit Card, Product, Operations, and Risk to proactively identify, assess, and manage non-financial risks, ensuring that business objectives are achieved with a strong and efficient control environment.
You will be a hands-on leader, setting the bar for risk excellence while enabling innovation. You will help establish and continuously evolve the BCO model for Global Credit Card, embedding risk ownership in the first line, challenging how we work today, and helping us build best-in-class risk management practices.
Acting as the primary first-line risk partner for the Global Credit Card business, balancing risk management with business objectives and customer impact.
Driving a thorough understanding of end-to-end processes, risks, and controls across the Global Credit Card lifecycle, from product design and onboarding to servicing, collections, and support.
Designing, assessing, and continuously improving internal controls to ensure risks are identified, mitigated, and monitored effectively.
Leading and coordinating first-line risk management activities, including risk and control self-assessments (RCSA), loss and risk event management, issue remediation, and continuous improvement initiatives.
Ensuring strong governance, risk, and compliance practices in alignment with internal policies, global frameworks, and applicable external regulations.
Supporting product and feature development by bringing a proactive risk lens to strategic decisions, business cases, and go-to-market plans.
Defining, tracking, and reporting meaningful risk and control metrics (KPIs/KRIs) that enable effective monitoring of the control environment and timely decision-making.
Building and running pragmatic, non-bureaucratic governance forums that bring together key stakeholders to discuss risks, controls, incidents, and remediation plans.
Preparing and presenting clear, concise risk reports and updates to senior leadership and relevant governance bodies.
Partnering with second and third lines of defense to ensure alignment, transparency, and effective challenge, while maintaining strong ownership of risks in the first line.
Contributing to the ongoing evolution of the BCO framework at Nu, sharing best practices, proposing improvements, and helping shape how we operate as a global first-line risk team.
Proven experience working with credit card products and businesses, preferably in a global or multi-market environment.
Solid experience in non-financial risk management, operational risk, or related risk disciplines within financial services or fintech.
Strong understanding of risk and control frameworks, governance, and regulatory expectations for consumer credit products.
Experience designing, assessing, and improving processes and internal controls, including documentation and process mapping.
Proven ability to influence and build strong relationships with stakeholders at different levels of the organization, including senior leaders.
A hands-on, ownership-driven mindset, with the ability to dive deep into details while keeping a strategic view of risks and priorities.
Strong analytical and problem-solving skills, with the ability to translate complex issues into clear actions and decisions.
Excellent communication skills in English, with the ability to convey risk topics in a clear, concise, and structured way.
Independence, proactivity, and a strong desire to challenge the status quo and improve how we work.
Nice to have
Experience in first-line risk roles directly embedded in business or product teams.
Prior exposure to SOX or similar internal control over financial reporting frameworks.
Experience working with teams across different countries and cultures.
Knowledge of data, analytics, or tooling that can help automate and enhance risk and control monitoring.
Virgínia (DC Metro)
Opportunity of earning equity at Nu.
Medical Insurance.
Dental and Vision Insurance.
Life Insurance and AD&D.
Extended maternity and paternity leaves.
Nucleo - Our learning platform of courses.
NuLanguage - Our language learning program.
NuCare - Our mental health and wellness assistance program.
401K.
Saving Plans - Health Saving Account and Flexible Spending Account.
Work-from-home Allowance.
Relocation Assistance Package, if applicable.
Hybrid 2-3 times | week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/.
We offer relocation package for those who are available to be relocated to the DC region.
Explore how we build products, technology, and experiences at Nu:
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
This position sits within Nubank’s global risk management team and provides second-line oversight of technology and information security risks across Nubank’s global systems, platforms, and processes. You will work closely with Engineering, Information Security, Data, Product, Business, and local Risk Management teams to identify, assess, and govern technology risks while enabling the company to grow safely and at speed.
The role combines hands-on risk assessment with stakeholder partnership, risk monitoring, control oversight, incident follow-up, and continuous improvement of IT Risk practices. You will help apply global frameworks and methodologies consistently across geographies, while considering local regulatory requirements and the characteristics of each technology environment.
Conduct IT and cybersecurity risk assessments across technology domains, platforms, products, features, and critical processes, identifying threats, vulnerabilities, potential impacts, and appropriate risk responses.
Assess and challenge technology risks associated with new products, features, systems, infrastructure, and material changes, helping teams identify and address risks early in the lifecycle.
Partner with Engineering, Information Security, Data, Product, Business, and local Risk Management teams to develop mitigation plans aligned with risk appetite, global standards, and applicable regulatory requirements.
Support the implementation and consistent application of global IT Risk frameworks, methodologies, policies, procedures, metrics, and governance practices across Nubank’s operations.
Implement, mMonitor and analyse Key Risk Indicators, metrics, and dashboards for technology and cybersecurity risks, identifying changes in risk exposure and escalating matters that require attention.
Prepare clear risk assessments, reports, and recommendations for technical stakeholders, senior management, governance forums, and risk committees.
Support independent control testing and the assessment of control effectiveness, documenting gaps and recommending practical risk mitigants and action plans.
Monitor technology, cybersecurity, and data-platform incidents; contribute to root-cause analysis, assess systemic implications, and connect remediation plans to the risk governance framework.
Provide IT and cybersecurity risk expertise for third-party services, cloud environments, APIs, telecommunications infrastructure, and other technology dependencies.
Monitor regulatory developments, emerging threats, technology changes, and industry practices, assessing their implications for Nubank’s IT Risk posture.
Contribute to risk-related inquiries, workshops, thematic reviews, and governance routines, translating technical topics into actionable risk guidance.
Identify opportunities to improve the efficiency, consistency, and scalability of IT Risk activities through data analytics, workflow automation, AI platforms, and other technology-enabled approaches.
Support the development of junior colleagues and contribute to the continuous improvement of the team’s practices, tools, and methodologies.
What We're Looking For Someone Who Has
Strong experience in technology areas, information security, IT risk management, internal controls or another risk-heavy technical role.
Solid understanding of modern technology environments, including information security fundamentals, cloud-native environments such as AWS and GCP, microservices, APIs, CI/CD pipelines, containers, serverless technologies, and distributed systems.
Strong grounding in risk assessment, risk analysis, mitigation planning, control effectiveness, incident management, risk monitoring, and governance reporting.
Familiarity with risk and security frameworks and regulatory expectations, such as NIST, ISO/IEC 27001, LGPD, and applicable financial-services requirements.
Ability to translate complex technical topics into clear business and risk-oriented insights for audiences with different levels of technical knowledge and seniority.
Constructive-challenge mindset, with the ability to remain independent while building effective partnerships with first-line teams.
Strong analytical and problem-solving skills, including the ability to structure ambiguous situations, prioritise risks, and make sound risk-based recommendations.
Excellent communication and stakeholder management skills.
Ability to work effectively across global and local teams, geographies, functions, and lines of defence.
Pragmatic and collaborative approach to risk management, balancing robust controls with simplicity, speed, and customer focus.
Strong ownership, organisation, attention to detail, and ability to manage multiple priorities in a fast-moving environment.
Bachelor’s degree in Computer Science, Engineering, Information Technology, Business, or a related field.
Relevant experience in cybersecurity, technology risk, IT risk management, information security, internal controls, or a related area.
Demonstrated experience working with technology teams and evaluating risks across cloud environments, applications, infrastructure, data platforms, or third-party services.
Experience contributing to risk frameworks, policies, control assessments, KRIs, incident management, regulatory responses, or risk governance processes.
Experience in a regulated financial institution or fintech is a plus.
Experience working across countries, global technology teams, or multiple regulatory environments is a plus.
Relevant certifications such as CISA, CISSP, CISM, CRISC, CHE, ISO 27001, or equivalent are a plus.
Advanced English communication skills, both written and verbal, are essential for this global role.
Location
São Paulo - SP, Brazil
Work model
Hybrid
Office requirement
2-3 days per week at the office.
Chance of earning equity at Nubank
Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)
Public Transportation Commuting Benefit (Vale-Transporte)
NuCare – Psychological, Financial and Legal Assistance Program
Life Insurance
Medical Plan
Dental Plan
NuLanguage – Language Course Program
Nucleo - Our learning platform of courses
Extended Parental Leave
Daycare Allowance
Parental Consultancy
Work-from-home Allowance
Gym Partnerships
30 days of paid vacation
Relocation Assistance Package, if applicable
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
About the role
We are looking for a Technical Program Manager (TPM) at the Senior Staff level to serve as a horizontal technology leader across our Core Infrastructure and Platform teams. At Nu, a TPM is an Outcome Owner—an engineer at heart with the programmatic capability to lead complex, cross-functional initiatives from inception to production. You are fully accountable for the efficiency, scaling, and modernization of our foundational platforms.
Your mission is to lead horizontal infrastructure transformations at a massive scale. You will optimize database and network utilization, steer regionalization strategies, and guide our architectural evolution—whether that means refactoring monoliths into microservices or right-sizing macro-services. Crucially, you will be at the forefront of integrating AI into our core foundational platforms and ML infrastructure to maximize engineering leverage.
Own Infrastructure Evolution: Lead programmatic execution for large-scale architectural shifts, including microservices refactoring, service optimization, and complex regionalization strategies.
Maximize Efficiency & Scale: Drive initiatives to drastically increase hardware, database, and network utilization across our global infrastructure footprint.
Steer AI/ML Platform Transformations: Own the program roadmap for embedding cutting-edge AI capabilities and advanced ML infrastructure directly into our foundational core platforms.
Collaborate Horizontally: Roll up your sleeves to map out and manage deep technical dependencies across disparate infrastructure, data engineering, and platform squads.
Define North-Star Architecture: Partner with senior engineering stakeholders to determine what our destination, long-term technical architecture looks like, converting that vision into actionable engineering phases.
Core Qualifications (What We’re Looking For)
The \"Engineer‑First\" Background: A proven foundational background as an Infrastructure, Site Reliability (SRE), or Core Backend Engineer earlier in your career before moving into technical program leadership. Please note: This is not a project coordinator role. We require deep technical expertise in these areas to effectively guide the engineering organization.
Hands-on Technical Leadership: A strong track record of driving initiatives not just through tracking, but through active technical contribution. You possess the hands-on technical leadership and ability to unblock teams using your own technical expertise when complex engineering bottlenecks arise.
Ownership & Entrepreneurial Mindset: A distinct ownership mentality with an entrepreneurial, \"raise the bar\" attitude. You don't just manage a roadmap; you treat the infrastructure as your own product, constantly pushing for higher standards of engineering excellence, efficiency, and scale.
High-Scale Infrastructure Depth: Extensive experience managing massive cloud-native systems, focusing heavily on core networking, distributed databases, and high-utilization environments.
AI Transformation Experience: A highly valued track record of leading or heavily contributing to AI/ML transformation initiatives at scale.
Architectural Mastery: Proven ability to navigate complex architectural patterns (monoliths, microservices, nano-services) and successfully execute horizontal multi-year infrastructure roadmaps.
Execution Mindset: Strong business acumen, executive communication skills, and a natural ability to step in and aggressively unblock engineering teams in an agile, fast-moving environment.
Top Tier Medical Insurance
Top Tier Dental and Vision Insurance
401(k) matching
20 days time off, 14 company holidays, and great culture that emphasizes work life balance.
Life Insurance and AD&D
Nucleo - Our learning platform of courses
NuLanguage - Our language learning program
NuCare - Our mental health and wellness assistance program
Extended maternity and paternity leaves
Saving Plans - Health Saving Account and Flexible Spending Account
Twice a week in the office + quarterly trips to Sao Paulo (Brazil) to build relationships with coworkers.
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
About the role
Our mission is to evolve the platform architecture and workflows that let Insurance scale across more customers, more products, and new markets, and to close the gap between AI capabilities built centrally and their reliable adoption in production.
As a Staff Software Engineer - Insurance, you will be a senior technical leader across two connected fronts: diagnosing and evolving our service architecture as the platform scales, and leading the rollout of AI/agentic tooling across the team's engineering workflow, from spec and code generation to testing and validation.
You will operate at platform scale, building infrastructure and practices other teams depend on, while partnering closely with Product, Data, Security, Compliance, and Insurance partners. You'll be part of a lean, entrepreneurial team that delivers outsized business impact while protecting millions of customers, sitting at the intersection of embedded insurance, Nu's most important customer surfaces, and our insurer partners. This team is also one of the earliest adopters of agentic engineering within Nubank, putting you at the center of how that transformation actually happens.
You’ll be responsible for
Diagnosing and evolving our platform architecture to remove constraints on scale, supporting a growing user base, expanding product portfolio, and global expansion.
Providing AI-first engineering leadership, setting the standards and practices for how the team builds and evolves with AI/agentic tooling.
Cutting through ambiguity, surfacing trade-offs and aligning cross-functional teams (Product, Data, Security, Compliance, Insurance partners) around clear outcomes.
Ensuring observability for AI systems and platform services in production (tracing, logging, alerting).
Mentoring engineers on technical approach across both architecture and AI/agentic best practices, raising the team's execution level over time.
Evaluating and incorporating both internal (Nubank) and external AI tools and agents into our workflows, based on what best fits our needs.
Partnering with Nubank's central AI/platform teams and other BUs to share learnings and stay aligned on tooling direction.
Enabling more Nubankers to safely contribute to AI-powered products over time (engineers and non-engineers)
Embedding responsible, auditable practices in everything shipped, across platform and AI systems alike, per applicable regulations and internal risk standards.
We are looking for a person who has
Required
Proven technical leadership as a senior/staff engineer delivering high-impact, large-scale software systems in production.
Track record of mentoring and uplifting peers on technical approach and AI-native workflows.
Strong systems/platform engineering experience: architecture, CI/CD, test automation, able to evolve infrastructure to support reliable adoption of new technology.
Genuine interest and foundational knowledge of AI/LLM concepts, ready to build hands-on fluency with our agentic tooling.
Ownership mindset for rolling out AI/agentic tooling across a team, driving adoption of testing, CI/CD validation, and evaluation practices, not just personal use.
Strong full-stack thinking: ability to design maintainable codebases and APIs that bridge model inference/orchestration layers with user-facing surfaces.
Experience navigating ambiguous, cross-functional projects that require coordination across multiple business units and stakeholders.
Demonstrated strategic acumen, linking technical initiatives to business drivers such as operational efficiency, risk, and customer acquisition or engagement.
Experience in fintech or other regulated industries (e.g., financial services, insurance, payments) or similarly complex domains.
Advanced English for daily collaboration in a global environment.
Nice to Have
AI-first mindset with professional experience implementing LLMs, generative AI, agentic patterns and/or RAG systems in real-world products.
Solid understanding of prompt engineering, tool calling, context management, and agent loops, with ability to contribute to shared agent libraries and commands.
Experience building or contributing to automated test/CI-CD evaluation frameworks that catch and fix failures with minimal human intervention.
Background in insurance or embedded insurance products.
Experience scaling products across international markets and languages.
Familiarity with Portuguese and/or Spanish to read or review customer-facing copy (optional).
Prior experience in AI-first startups or big-tech environments with strong AI/ML teams.
Location for this opportunity
São Paulo, Buenos Aires
Hybrid 2–3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
For this role, we offer a competitive, global-level package that currently includes:
Competitive compensation and company equity
Bi-annual trips to Brazil to build relationships with coworkers
Top-tier Medical Insurance
Top-tier Dental and Vision Insurance
Generous time off and company holidays
Life Insurance and AD&D
Extended maternity and paternity leaves
NuLanguage – our language learning program
NuCare – our mental health and wellness assistance program
Specific benefits may vary slightly by country and will be detailed during the process.
If you want to help evolve the architecture and AI-powered workflows that let Nubank’s Insurance platform scale across products and markets — combining deep systems thinking with hands-on agentic engineering — we’d love to hear from you.
Apply now to be our Staff Software Engineer – Insurance.
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
At Nu, we are building a community of customers who are fans of our brand, and we do it by delivering an exceptional experience in every interaction. Our customers are at the center of everything we do: from how we design our products to how we resolve each case. That is how we build real relationships with them, and why millions of people across Latin America choose us.
We are looking for curious, creative people who want to move beyond the usual solutions. If that sounds like you, this could be your next career step.
Support our customers through chat, email and phone, resolving their questions with empathy and clarity.
Help customers get the most out of our app by explaining its features.
Review the information and documents customers submit with their requests.
Follow up on claims within our chargeback process.
Contact customers to confirm information in potential fraud cases.
Reach out to customers with late payments to explain the payment options available.
Identify, classify and escalate potential bugs or operational issues affecting customers.
Collect feedback and suggestions from customers and prospects.
Propose improvements to our internal processes and share them with your leaders.
This position is exclusively for people with disabilities
People who are passionate about customer service and technology.
Good listeners who enjoy talking with people from different backgrounds and are willing to go the extra mile to delight customers.
People who build trust and show empathy.
People who give and receive feedback constructively.
Creative problem solvers.
Analytical, data-oriented people who can handle multiple tasks at once.
Highly detail-oriented.
Location
Bogotá, Colombia
Work model
Hybrid
Office requirement
Hybrid 1 week/cycle. Our hybrid work model brings us to the office for one week every cycle, which may vary between one and three months.
Extended maternity and paternity leaves
Health and life insurance
NuCare - Our mental health and wellness assistance program
Nucleo - Our learning platform of courses
NuLanguage - Our language learning program
Vacations of 15 workdays
Gym partnership
Work-from-home Allowance
Parental Consultancy
Relocation Assistance Package, if applicable
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
The Compliance Team has a very special role in our mission: support the company’s growth by identifying the regulatory risks that NU faces; designing and implementing controls to protect Nu from such risks; and by providing advisory to the Business on regulations and internal policies to create the best product or service that follows with these external and internal regulations and standards.
Responsibilities assigned to you might be related to:
Research regulations and project management for its implementation.
Project management related to new regulations and licensing processes.
Lead efforts and align requirements towards new financial licenses.
Evaluate from a compliance perspective new products and features to be launched.
Keep other teams abreast of requirements by researching regulatory and filing information; writing and communicating guidelines.
Provide advisory to other teams about the regulation to establish new processes or controls.
Monitor and respond to inquiries received from Regulators, Auto Regulatory bodies or Auditors.
Create and update Compliance policies and procedures.
Liaise and work closely with various teams to enhance systems and processes related to Compliance.
Coordinate or support regulatory reviews or audits.
Support in identifying regulatory gaps and tracking its implementation.
We believe in
Entrepreneurship spirit;
Exceptional team chemistry;
Ownership
How We Work
You act like you own the company where you work
You are enthusiastic about building partnership with other teams
You are willing to go the extra mile and getting involved in many areas
You challenge the status quo
You thrive in dynamic, fast-paced, results-oriented teams
You are hungry and enjoy being constantly challenged to learn and do more
Requirements
+7 years' or above experience in regulatory compliance, AML or regulatory areas for Banks, SOFIPO and/or Fintechs.
Proven experience in filing and obtention of financial licenses such as Fintech or Bank and project management for that.
Experience with CNBV & Banxico regulatory requirements for Financial Institutions.
Ability to develop policies and procedures from scratch and implement them.
Ability to conduct regulatory advisory and law interpretation by providing consultation to business areas as well as internal clients.
Ability to tackle complex problems involving several topics/variables, such as business, regulatory, finance and product.
Ability to work and lead through influence multidisciplinary teams (product, software engineering, data science, analysts and customer service).
Self-starter and ability to work independently.
Great team player, communication (written and verbal) and listening skills.
Fluency in both English and Spanish.
The position is based in Mexico City, Mexico
Work model
[Hybrid / On-Site]
Office requirement
2 days per week at the office.
MEXICO JOBS:
Chance of earning equity at Nubank
Food Card
NuCare – Psychological, Financial and Legal Assistance Program
Life Insurance
Medical Plan
Dental Plan
NuLanguage – Language Course Program
Nucleo - Our learning platform of courses
Extended Parental Leave
Daycare Allowance
Parental Consultancy
Work-from-home Allowance
Gym Partnerships
Holiday Bonus (\"Aguinaldo\") of 30 days of pay per year
17 days of paid vacation with 25% vacation bonus
Relocation Assistance Package, if applicable
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
Community-Led Growth Senior Specialist (Emerging Markets)
As the Community-Led Growth Senior Specialist, you'll build acquisition inside communities Nu doesn't own — WhatsApp and Telegram groups, Reddit threads, diaspora forums — where access is earned, not bought, and where most channels have no native attribution. Once inside these spaces, you'll turn community and cultural insight into content, channel activation, and outreach that drives acquisition, activation, engagement, retention, and referral — always through organic, test-and-learn methods.
You will work as the marketing counterpart to a Growth Product Manager. You own community strategy, native content, and channel activation, particularly in social and other hard-to-track spaces where the audience already lives.
This role also works closely with Business Analytics. Because most of the channels you'll operate in have incomplete or no native attribution, contributing to credible proxy measurement — in close partnership with your Growth PM and Business Analytics — is as core to this job as the content and community work itself.
Build and scale community-led growth channels: find, seed, and grow presence inside WhatsApp/Telegram groups, Facebook groups, Reddit threads, and diaspora forums where the audience already congregates, without depending on paid or fully trackable channels.
Develop culturally fluent community content and voice: write and produce content that reads as native to each community (a Reddit post, a WhatsApp broadcast, a group meme) rather than as an ad, calibrated to the trust dynamics of expat and global professional audiences across LatAm and EU geographies.
Propose measurement approaches for hard-to-track channels: contribute proxy metrics, promo codes, and mixed-method measurement ideas in partnership with Business Analytics and the Growth PM, so channel impact can be argued with evidence, not anecdote.
Run experimentation in a test-and-learn model, in lockstep with the Growth PM: translate community insight into testable hypotheses and campaign structures, working the same backlog and review cadence as the product side rather than a parallel one.
Operate no-code/low-code growth tooling: build and maintain automation for community outreach and content distribution that scales without heavy engineering dependency.
Scout and pilot emerging channels: track and test next-wave channels (GEO/generative-engine optimization, new community platforms) before they become mainstream growth levers.
Bring a strong marketing point of view: partner with the Growth PM to shape the growth thesis for your workstream, and represent the marketing perspective clearly to product, data, and country stakeholders.
Has solid experience in growth marketing, community marketing, or lifecycle marketing, including direct ownership of closed-community or grassroots acquisition (private groups, forums, and other low-visibility community channels) in consumer, fintech, or marketplace businesses.
Demonstrated track record contributing to attribution workarounds for channels with incomplete or no native tracking. This is a hands-on execution role.
Is comfortable operating without clean data. Makes calls with proxy evidence and mixed-method reasoning, and runs a disciplined test-and-learn cadence rather than waiting for perfect attribution.
Cultural fluency across LatAm and/or EU audiences, particularly expat, diaspora, and global-professional segments. Prior experience with global expansion companies or community-led growth companies is a differentiator.
Strong influence skills; able to represent the marketing point of view to Product and Analytics stakeholders, and make the case for channel and content calls as a senior individual contributor.
Fluency in English is mandatory. Proficiency in Portuguese and/or Spanish is a strong advantage. Nice to have: French, German, or Italian
Strategic Acumen: Links the growth-hacking workstream's near-term channel bets to Nu Global's broader expansion strategy, and helps the Growth PM and stakeholders see that connection too.
Analytical Ability: Analyzes incomplete, unstructured channel data with little oversight; turns it into recommendations that hold up when someone in Business Analytics pushes back.
Stakeholder Relationship & Management: Builds and sustains trust with Product, Business Analytics, and country teams independently; manages conflicting priorities between marketing's channel bets and product's roadmap without escalating every time.
Marketing Knowledge & Product Influence: Synthesizes community and cultural insight into marketing objectives, and advocates for product changes where the community signal warrants it.
Customer Marketing: Acts as a primary advocate for community trust dynamics in cross-functional discussions; translates research and behavioral signal into concrete channel and content decisions.
AI Fluency: Builds or guides no-code/low-code AI automation for growth tooling; evaluates AI initiatives on ROI, effort, and risk rather than adopting tools for their own sake.
Location for this opportunity
Miami, United States
Opportunity of earning equity at Nu
Medical Insurance
Dental and Vision Insurance
Life Insurance and AD&D
Extended maternity and paternity leaves
Nucleo - Our learning platform of courses
NuLanguage - Our language learning program
NuCare - Our mental health and wellness assistance program
401K
Saving Plans - Health Saving Account and Flexible Spending Account
Work-from-home Allowance
Relocation Assistance Package, if applicable.
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Explore how we build technology at Nubank:
🎥 youtube.com/@building.nubank ↗
🎧 Listen to our stories on Spotify ↗
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
We are building open money and open financial services — not \"crypto.\"
The Digital Assets team at Nu is reimagining how a financial services platform can use blockchain technology to solve real problems for real people — without ever making customers think about the blockchain at all. We have deliberately renamed ourselves from Crypto to Digital Assets, and we have effectively banned the word \"crypto\" internally. We do not do crypto for crypto's sake. We do blockchain banking.
The reference point is Apple Pay. It runs on cryptography, public and private keys, and secure tokenization inside a secure enclave. Apple never says any of that. It says \"on device,\" and \"it just works.\" That is the standard for everything we ship.
We are looking for a hands-on design leader to join the Digital Assets team in Palo Alto. You will be the lead design voice for a genuinely new category: making digital assets — Bitcoin, Ethereum, Solana, and stablecoins — as simple, accessible, and trusted as a debit card swipe.
This role sits at the intersection of consumer product design, financial innovation, and zero-to-one invention. Much of what you will design has never existed in consumer form before. You will not be asked to study what the incumbents did; the explicit instruction is to carve a new path.
The buy, hold, and sell experience for Bitcoin, Ethereum, Solana, Digital Dollars, etc. — designed to feel intuitive, familiar, and clear from the first interaction.
Earning, also known as staking: an experience that lets customers put eligible digital assets to work and earn rewards with clarity, control, and trust — without exposing the protocol mechanics underneath.
Onchain transfers and payments: sending, receiving, and using digital assets in ways that feel as simple and dependable as moving money today, while the underlying blockchain complexity stays out of the customer’s way.
The invisible infrastructure layer that powers core functionality across the entire company, including the US build.
Both the customer experience and the platform that other teams will draw on for future launches.
New ways for people to own, move, use, and grow value across financial products and borders — shaping a flexible foundation for what open money can become without being constrained by today’s conventions.
Consumer instincts over crypto fluency. Deep domain experience in crypto is not the point here — and can even work against you. If your instinct is to explain custody models or gas fees to a customer, this is not the seat.
Mobile expertise is a must-have. There is no desktop app in Brazil; effectively no web. Strong recent mobile work is non-negotiable, and a primarily B2B or enterprise background is a hard fit.
Zero-to-one experience. You have designed products that did not exist before, where there were no references to copy, and you thrived in the ambiguity.
A product marketing mindset. You care about the words, the positioning, and how it feels — not just the design elements. Our touchstone is \"a thousand songs in your pocket,\" decided before the product was designed.
The ability to hide complexity. You have made something complicated feel obvious and delightful. Products that resonate with us: Cash App, Apple, the Tesla app, Duolingo, Wise, Revolut.
Fintech experience is a plus, never a requirement. We will teach you the compliance, legal, and regulatory ropes. What we cannot teach is the instinct to dream a magical experience first.
A short line to the business. The design team reports directly to the GM of the business unit. For a senior designer, that means unusual room to shape strategy rather than receive it.
Dream first. The hiring manager's framing is: \"Dream the magical experience first. We'll tell you afterwards what's not allowed.\"
No desktop-first. Everything is mobile-first, consumer-first.
No copy-and-paste. No copying from Coinbase or Robinhood. We are deliberately different.
The US is part of the trajectory. You will be shaping work that serves the next phase of global growth.
You will report directly to Michael Rihani, GM of the Digital Assets business unit. Michael is a product leader with close to twenty years of experience, including four years at Apple on Apple Pay, leading Bitcoin and consumer financial services at Cash App and Coinbase, and directing Supercharging UX and Bitcoin payments at Tesla. He believes the biggest thing the industry is missing is storytellers and design people who can make the technology disappear.
1. Portfolio review with Ethan Eismann (CDO, Nu) — asynchronous
2. Live portfolio presentation with 2-3 design leaders and/or senior designers (~1 hour)
3. Hiring manager interview with Michael Rihani
4. Possible additional interviews. This interview process is subject to change, and may evolve with the hiring process. We appreciate your flexibility.
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
Nu is building the AI Private Banker, a flagship AI product designed to bring personalized financial guidance to customers directly inside the Nu app. As a Staff Mobile Software Engineer, you will be a leading mobile technical voice for this product, shaping new conversational experiences from product definition through production and continuous evolution.
Your scope will be the mobile experience as a whole, not a single feature or set of screens inside an established flow. You will set the mobile architecture and product-engineering direction, shape how these interactions behave inside the app, and make the tradeoffs required to move quickly without compromising performance, accessibility, reliability, or customer trust.
Your impact will extend beyond the initial product experience. You will define reusable UI components, interaction patterns, and technical foundations that other teams can use to build consistent AI experiences across Nu. You will partner closely with product, design, backend, platform, and AI/ML teams, mentor senior engineers, and remain hands-on and accountable for the experience in production.
Set the technical strategy and architecture for the AI Private Banker mobile experience.
Lead the design, implementation, launch, and operation of a new conversational consumer product across iOS and Android.
Partner closely with product and design to translate emerging AI capabilities into interactions that feel simple, useful, and trustworthy.
Define how the experience handles dynamic responses, latency, interruptions, errors, recovery, feedback, and customer control.
Build reusable UI components, interaction patterns, and mobile foundations that can support AI experiences across multiple Nu teams.
Own production quality across performance, accessibility, testing, instrumentation, observability, release readiness, and post-launch health.
Drive alignment across mobile, backend, platform, and AI/ML teams to move complex initiatives from ambiguity to production.
Mentor senior engineers and raise the broader organization’s standards for mobile architecture, product quality, and customer-centered engineering.
A demonstrated track record as the founding or lead mobile engineer on a new consumer product or major zero-to-one launch, with ownership from early definition through production operation.
Deep expertise building and operating production mobile applications on either iOS or Android, with strong judgment across the broader mobile stack.
Experience independently setting architecture and technical direction for a meaningful product area, including making tradeoffs across customer experience, speed, maintainability, performance, and reliability.
Experience creating shared UI components, interaction patterns, design-system capabilities, or mobile foundations adopted by teams beyond the immediate product.
Strong product judgment and experience partnering closely with designers to turn ambiguous concepts into polished consumer experiences.
Experience building complex, stateful mobile flows with deliberate handling of performance, accessibility, testing, failure states, and recovery.
Staff-level influence across engineering and cross-functional teams, including aligning stakeholders, mentoring senior engineers, and raising technical standards.
The ability and willingness to remain hands-on while leading through technical judgment and influence.
Prior AI experience is not required. We care more about the depth of your mobile product ownership and your ability to turn an ambiguous idea into a trusted, high-quality consumer experience.
Experience building conversational, assistant, generative AI, or other adaptive product experiences.
Familiarity with real-time or streaming interfaces, model latency, uncertain outputs, and graceful failure states.
Experience launching consumer products across multiple markets, languages, or regulatory environments.
Experience in fintech or another domain where customer trust, privacy, and reliability are essential.
Experience working across mobile and API or backend boundaries.
This position is based in Palo Alto, California.
Equity at Nu
Medical insurance
Dental and vision insurance
Life and AD&D insurance
Extended parental leave
401(k)
HSA and FSA options
NuCare, our psychological, financial, and legal assistance program
NuLanguage, our language-learning program
Nucleo, our learning and development platform
Work-from-home allowance
Relocation assistance, when applicable
Nu’s work model is hybrid, with teams working from the office two to three times per week on designated collaboration days.
Learn more about Nu’s hybrid work model.
Learn more through Building Nu and the Building Nubank YouTube channel.
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
The Global Lending Foundations team, within our Global Lending BU, is building the platform that fundamentally changes how we design, build, and roll out lending decisions across new geographies.
Our mission is to create the tools and evolve the architecture that make it dramatically easier to launch lending products in new countries, with high business impact and direct exposure to Nu’s global expansion.
As a Staff Software Engineer, you will be a senior technical leader in this platform layer: defining the long-horizon technical direction for how Lending platforms scale across countries, products, and partners, and shaping how every future lending product is built across Brazil, the US, Mexico, Colombia and future markets.
You will operate at platform scale — building shared infrastructure that other teams depend on for years — while working in a highly engaged, multi-level engineering group and partnering closely with product and business leaders.
You'll be responsible for
We have a lot to offer, including professional growth and a supportive, engaging work environment. Like:
High Impact and Visibility: This is a high-exposure team with direct business impact on our global lending expansion. You'll interact with a wide range of stakeholders, from leadership to other business units, as you orchestrate your work across the BU.
Architectural Ownership: You'll help define the long-horizon technical direction of the entire Lending Platforms layer, making decisions that will outlast the cycle and shape how every Lending product is built across BR, US, MX, CO, and future countries.
Innovate with Us: You'll be part of a cross-impact team creating a fundamentally different way to build and roll out decisions within Lending, working alongside a heterogeneous group of engineers where your voice as a Staff engineer will set the technical bar.
Unmatched Support: You'll work with a highly engaged and supportive engineering team that will help you every step of the way while having fun in the process. Plus, you'll have experienced engineering leadership in the business unit to help you navigate the organization and support your growth.
Who We're Looking For
We're looking for an Engineer who has been in the role for at least 6 months and is ready to take on platform-scale challenges with broad architectural reach. This role is perfect for you if you:
Are comfortable reasoning about data at scale: the events and state this platform produces feed decisioning and analytics across the BU, so you think about schema evolution, data contracts, model & policies pipelines, and observability of what you build as first-class architectural concerns.
Own the data side of platform architecture: schema evolution, data contracts, and how the events and state you design get consumed downstream for decisioning and analytics across the BU.
Bring analytics rigor into architectural decisions: data quality, lineage, and observability aren't someone else's job, they're part of how you design the platform from day one.
Have deep experience with Nubank's tech stack, including Datomic, Kafka, Scala and Clojure, and are comfortable making it bend to the problem rather than the other way around.
Have a track record of driving alignment on hard architectural decisions across multiple teams and stakeholders, and of mentoring senior engineers toward Staff.
Are ready to be a key technical leader on platforms teams where the main customers are other engineering, data and product teams, and where your decisions directly shape what they can ship and how fast.
This role can be based in one of the following hubs:
São Paulo, Rio de Janeiro, Campinas, or Belo Horizonte – Brazil
(We hire for one location; final base will be defined during the process.)
Hybrid 2–3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Benefits vary by country but are highly competitive in each market. For this role, they typically include:
Chance of earning equity at Nubank
Food / Meal Card (Vale-Refeição and/or Vale-Alimentação)
Public Transportation Commuting Benefit (Vale-Transporte)
NuCare – Psychological, Financial and Legal Assistance Program
Life Insurance
Medical Plan
Dental Plan
NuLanguage – Language Course Program
Nucleo – Our learning platform of courses
Extended Parental Leave
Daycare Allowance
Parental Consultancy
Work-from-home Allowance
Gym Partnerships
30 days of paid vacation
Relocation Assistance Package, if applicable
Exact details and eligibility will be confirmed during the interview process, according to local regulations.
If you want to help design the platform that will power Nu’s lending products in every new market we enter — combining deep architecture, event-driven systems, and global impact — we’d love to hear from you.
Apply now to be our Staff Software Engineer in Brazil hubs.
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
Our Engineering team helps Nu create and scale the technology that powers the best financial products in Latin America. We strive for state-of-the-art software development practices, using a variety of technologies and architectures to build resilient, secure, and highly scalable systems.
As a Lead Software Engineer , you will serve as a technical authority across entire business domains, shaping company-wide engineering strategy and driving the architectural evolution of large-scale distributed systems that power our core platform for tens of millions of customers. While we value experience with our tech stack, we are confident that top-tier technical leaders who are eager to learn will thrive here — and we will support your mastery of Clojure as our main backend language.
Architectural Leadership: Defining long-term technical vision and architecture roadmaps across business area, balancing immediate business goals with long-term system sustainability.
Strategic Alignment: Partnering with Leaders to translate team business strategy into scalable engineering systems and technical bets.
Engineering Excellence: Setting and raising the technical bar for the entire engineering organization through systemic improvements, architectural reviews, and best-practice frameworks.
High-Impact Execution: Hands-on leadership in designing, prototyping, and executing on the most complex, high-risk, or foundational systems in the company.
Mentorship & Talent Growth: Mentoring engineers
Cross-Organizational Resilience: Establishing team practices for observability, failure domain isolation, disaster recovery, and incident resolution for critical systems
Extensive Experience: 8+ years of experience engineering complex digital products
Domain-Scale Expertise: Mastery of distributed systems design, microservices, cloud-native architectures, and failure-mode analysis in systems handling high concurrency and millions of active users.
Cross-Team Influence: Demonstrated history of steering large-scale technical initiatives, aligning competing priorities across multiple engineering teams.
Leadership & Sponsorship: Experience mentoring engineers
Business Acumen & Communication: Exceptional communication skills with the ability to articulate complex technical trade-offs, risk profiles, and architectural decisions
Language Proficiency: Advanced English skills (both written and spoken)
Location
Buenos Aires, Argentina
Argentina · Avenida del Libertador General San Martín 1000 – Vicente López
Hybrid
Our benefits are designed to support your wellbeing, development, and life outside of work. They include:
Chance of earning equity
Health Insurance
Life Insurance
NuCare
International business travel insurance
NuLanguage
Vacations
Parental leaves
Work from home allowance
Even if you feel you don't meet every qualification, we encourage you to apply — your unique skills and experiences may be just what we're looking for, and we're excited to learn more about what you can bring to our team.
Hybrid 2–3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/.
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
As the Senior Media Specialist - Marketing (US), you will drive Nu's paid media strategy in the US, translating business goals into full-funnel media plans across digital and offline channels, and helping build the measurement infrastructure needed to prove what's working. This role exists to help Nu grow efficiently and profitably in a market that's still early — you'll be one of the first people building the paid media engine for the US from the ground up, working independently to stand up the building blocks that don't yet exist.
You will propose, build, implement, optimize, and measure paid media campaigns end to end, operating in a test-and-learn model to find the most efficient paths to reach and convert audiences — with particular focus on the mass affluent target, reaching them in the key demographic and geographic areas aligned to Nu's product offerings, from national brand campaigns down to regional, state, and city-level activation.
This role also works closely with Business Analytics, Finance, and other marketing teams to build the first paid media measurement models for the US, translating spend into credible ROI and ROAS reporting that can hold up under scrutiny.
Key responsibilities and Expectations
Propose, build, implement, optimize, and measure paid media strategies across digital and offline channels (search, social, programmatic, video, CTV/OOH, direct mail, and others), matched to the right objective and funnel stage.
Set up the foundational building blocks for US paid media: platform accounts, tracking, tagging, and reporting infrastructure, working self-directed since much of this doesn't yet exist.
Run a disciplined test-and-learn model: design experiments across channel, audience, and creative to find efficient paths to growth, and scale what works.
Target and reach the mass affluent audience with precision: focus spend on the demographic and geographic areas that align to Nu's product offerings, balancing reach with efficiency.
Partner with Business Analytics and Finance to build the first paid media measurement models for the US: contribute to ROI/ROAS frameworks, incrementality approaches, and reporting that connects media spend to business outcomes.
Translate business goals into media strategy: work with brand, growth, and other marketing teams to turn objectives (awareness, acquisition, specific product goals) into channel plans and budget allocation.
Manage external media and creative agencies, and work directly with media platforms (Google, Meta, TikTok, and others) for platform best practices, beta access, and troubleshooting.
Bring a strong media point of view, grounded in external benchmarks and references where Nu's own US data doesn't yet exist: partner with marketing, product, and finance stakeholders to shape the US paid media approach, and represent that point of view clearly across teams.
Qualifications
Experience: 6–9 years in paid media or performance marketing, including hands-on ownership of multi-channel campaigns across national and regional/local levels.
Industry Experience: Background in tech, e-commerce, mobile app, or financial services is a strong plus — particularly experience with mobile app install/conversion campaigns and mobile measurement (SDKs, MMPs such as AppsFlyer or Adjust), given Nu's app-first product.
Technical Expertise: Deep hands-on experience across digital platforms (Google, Meta, TikTok, programmatic/DSPs, and others) and offline channels (TV, OOH, direct mail, radio), with fluency in ROI, ROAS, CPA, and other core media and marketing metrics.
Mindset: Highly detail-oriented, disciplined, and rigorous in campaign execution and reporting; self-directed and independent, comfortable building measurement and infrastructure from scratch, and runs a test-and-learn cadence rather than waiting for perfect data.
Agency & Platform Management: Proven experience managing external media and creative agencies, plus direct working relationships with media platforms themselves, including scoping, performance accountability, and budget oversight.
Market Knowledge: Experience planning and executing media at national, regional, and state/city levels in the US, with the ability to identify and prioritize the geographic and demographic areas that best align to a mass affluent target, and to bring outside benchmarks to fill data gaps.
Communication: Strong influence skills; able to represent the media point of view to marketing, finance, and analytics stakeholders as a senior individual contributor.
Languages: Fluent or native English required. Portuguese and/or Spanish preferred.
Core Skills
Strategic Acumen: Links near-term paid media bets to Nu's broader US growth strategy, and helps stakeholders see that connection too.
Analytical Ability: Analyzes performance and spend data with rigor and little oversight; turns it into recommendations that hold up when Finance or Business Analytics pushes back.
Stakeholder Relationship & Management: Builds and sustains trust with Business Analytics, Finance, and other marketing teams independently; manages conflicting priorities between paid media bets and broader marketing plans without escalating every time.
Marketing Knowledge & Channel Influence: Synthesizes performance data and market insight into media objectives, and advocates for budget or channel shifts where the data warrants it.
Customer & Audience Insight: Acts as a primary advocate for precise, well-targeted audience strategy in cross-functional discussions; translates data and market signal into concrete channel, budget, and creative decisions.
AI Fluency: Uses AI tools to improve targeting, creative testing, or media efficiency; evaluates AI initiatives on ROI, effort, and risk rather than adopting tools for their own sake.
Miami, US
Work model
[Hybrid / On-Site]
Office requirement
2 days per week at the office.
Opportunity of earning equity at Nu
Medical Insurance
Dental and Vision Insurance
Life Insurance and AD&D
Extended maternity and paternity leaves
Nucleo - Our learning platform of courses
NuLanguage - Our language learning program
NuCare - Our mental health and wellness assistance program
401K
Saving Plans - Health Saving Account and Flexible Spending Account
Work-from-home Allowance
Relocation Assistance Package, if applicable.
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
At Nubank, software engineers sit at the intersection of data, intelligence, and scale. We build systems that process millions of decisions daily, from fraud detection to credit modeling and increasingly, we do this powered by AI. Machine learning is embedded across our core products: in how we assess risk, personalize experiences, and automate decisions at scale. Engineers here don't just consume AI capabilities; they help shape how intelligence is built, deployed, and maintained in production.
We do it with engineering rigor, autonomy, and a deep focus on impact. Our engineers work across the full spectrum: designing data pipelines and architectures, deploying and maintaining ML models in production, and building the distributed systems and platforms that power our products. We value small, independent teams that move fast, own their decisions end-to-end, and hold themselves to a high bar for quality and craft.
We strive for state-of-the-art software development practices across our entire stack. While we value candidates familiar with our technologies, we're confident that engineers who join Nubank will learn and grow alongside our team:
Horizontally scalable microservices written mostly in Clojure, leveraging functional programming and hexagonal architecture
High-throughput event-driven architectures for inter-service communication
Continuous Integration and Deployment into cloud-native infrastructure
Distributed transactional systems built on Datomic, modeling complex business domains with immutable data and strong consistency
Modern data platforms built on ETL/ELT best practices, with robust monitoring and observability
Work with large scale distributed systems
Collaborate with building microservices
Design, build and maintain robust data pipelines, distributed systems and ML-enabled solutions, ensuring reliability, scalability and performance at scale
Deploy and maintain ML models in both batch and real-time scenarios, integrating them with other systems and monitoring through operational and business metrics
Lead data and engineering projects end-to-end — from requirements gathering and stakeholder alignment to delivery and iteration
Contribute to the design, documentation, maintenance and optimization of our data codebase, platforms and tooling
Translate business needs into data products and technical solutions aligned with Nubank's architecture and long-term strategy
Partner with technical and business stakeholders to define strategies and deliver high-impact solutions
Share knowledge, mentor peers and contribute to engineering and data literacy initiatives across Nubank
Deep programming experience in one or more general-purpose languages (e.g. Python, Clojure, Scala, Java), with a track record of guiding technical decisions and raising engineering standards
Experience designing analytical data environments and data engineering solutions: pipelines, ETL/ELT, and data modeling
Understanding of ML model lifecycle, from training and evaluation to deployment and monitoring
Experience guiding the technical design of distributed systems, microservices and asynchronous architectures
Strong communication skills to influence and align both technical and business stakeholders
Passion for building and leading the delivery of high-quality software and data products
Experience with cloud platforms such as AWS, GCP or Azure
Knowledge of data architecture patterns (Data Lake, Data Warehouse, Data Mart)
Familiarity with ML frameworks and feature engineering pipelines
Experience with data visualization tools (Looker, Power BI, Tableau or similar)
Knowledge of software engineering best practices: testing, clean code, documentation
Our Benefits
Chance of earning equity at Nubank
Food/Meal Card (Vale-Refeição and/or Vale Alimentação)
Public Transportation Commuting Benefit (Vale-Transporte)
NuCare – Psychological, Financial and Legal Assistance Program
Life Insurance, Medical Plan and Dental Plan
NuLanguage – Language Course Program
Nucleo – Our learning platform
Extended Parental Leave, Daycare Allowance and Parental Consultancy
Work-from-home Allowance
Gym Partnerships
30 days of paid vacation
Relocation Assistance Package, if applicable
Hybrid 2–3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration.
For more details, visit building.nubank.com/nu-hybrid-work-model/
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
Define and evolve our global motion language across products, embedding it into the design system as reusable patterns.
Lead motion design for high-impact product areas, balancing usability, performance, and brand.
Translate concepts like trust and delight into functional motion patterns.
Partner with design, engineering, research, and brand to integrate motion into workflows and product strategy.
Mentor designers and raise the bar on motion craft, including critique rituals and execution benchmarks.
Ensure motion works across devices, markets, bandwidth, and accessibility standards (e.g., prefers-reduced-motion), partnering with localization and accessibility teams.
Use AI tools to scale the practice, and define metrics tying motion to usability, adoption, and retention.Define and evolve our global motion language across products, embedding it into the design system as reusable patterns.
Lead motion design for high-impact product areas, balancing usability, performance, and brand.
Translate concepts like trust and delight into functional motion patterns.
Partner with design, engineering, research, and brand to integrate motion into workflows and product strategy.
Mentor designers and raise the bar on motion craft, including critique rituals and execution benchmarks.
Ensure motion works across devices, markets, bandwidth, and accessibility standards (e.g., prefers-reduced-motion), partnering with localization and accessibility teams.
Use AI tools to scale the practice, and define metrics tying motion to usability, adoption, and retention.
Proven experience leading motion design for digital products at scale.
Expertise in animation, interaction design, and prototyping (After Effects, Principle, ProtoPie, Figma, AI tools).
Strong portfolio showing motion systems and end-to-end product work.
Experience partnering with engineering to ship motion (CSS animations, Rive, native platforms).
Excellent communication skills and ability to influence without authority.
Knowledge of accessibility, performance, and global motion standards.
Chance of earning equity at Nubank
Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)
Public Transportation Commuting Benefit (Vale-Transporte)
NuCare – Psychological, Financial and Legal Assistance Program
Life Insurance
Medical Plan
Dental Plan
NuLanguage – Language Course Program
Nucleo - Our learning platform of courses
Extended Parental Leave
Daycare Allowance
Parental Consultancy
Work-from-home Allowance
Gym Partnerships
30 days of paid vacation
Relocation Assistance Package, if applicable
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
Location: U.S./Canada East Coast, including New York City, or Brazil (Eastern timezone for Europe-compatibility)
---
We're launching a brand-new global account into dozens of markets at once — multi-currency holdings, yield, diversification across digital assets, and a suite of debit cards, built for people whose work and family span borders. The infrastructure underneath is powered by stablecoins and open financial services, but that complexity is fully abstracted. What the customer feels is a delightful, magical consumer product — as simple and effortless as anything Apple makes.
This is the project where every new thing at Nu lands first: the Magic App, the next evolution of the design system, new components and patterns. You'd have unusual room to experiment, iterate, and push the system forward rather than just consume it. The benchmark isn't the domestic market — it's global leaders like Revolut and Wise, and we're building to raise the bar past them.
As Head of Design for this initiative, you'll own the design function for the entire project. This is a player-coach role: you'll manage a team, but you'll also stay deeply in the craft — prototyping, refining, and setting the standard by doing, not just by directing. We need someone whose work itself is the bar.
* Lead the design function for Nu's most ambitious global expansion — a multi-currency account allowing transfers to 35+ countries.
* Set and hold the craft bar at a global standard, benchmarking against the best fintech products in the world (Revolut, Wise, and beyond).
* Stay hands-on. You manage people, but you're also in the work — shipping design, prototyping, and elevating every surface and interaction.
* Push the design system forward. This product is the proving ground for new components and patterns that flow back into Nu's global design system. You don't just use the system; you evolve it.
* Navigate the balance between creative freedom and organizational maturity — earning autonomy by influencing and persuading the central design organization, contributing patterns back to the system, and building bridges rather than working in isolation.
* Collaborate closely with engineering, product, and the broader design organization to ship experiences that feel magical and effortless to customers across China, Italy, Spain, and dozens of other markets.
* Craft first. Extreme attention to detail and a portfolio that demonstrates world-class product design — the kind of work that stands out against Revolut, Wise, or Apple.
* A hands-on manager. You've led teams, but you still design. You set the bar by doing, not just by directing.
* Fintech-adjacent domain experience. You've worked in or around financial products — payments, cards, banking, digital assets, consumer finance. If you come from outside finance, you should have extraordinary craft and a track record of making complex products feel dead simple.
* A system-level collaborator. You know how to operate within a mature design organization — influencing the global system, contributing patterns, and partnering with central teams rather than working around them.
* A bar-raiser. You're not satisfied with \"good enough.\" You push your team and yourself to the next level, especially when competing against the best in the world.
A global account designed for people with cross-border lives — those who work across markets, have family in different countries, or need to move money internationally with ease. It offers multi-currency holdings, yield, diversification across digital assets, and a set of debit cards. The underlying technology is powered by stablecoins and open financial services, but that's invisible to the user. What they experience is a consumer product that feels as simple and delightful as anything Apple makes.
The product is launching nonlinearly into 35+ countries simultaneously — customers in China, Italy, Spain, and beyond. This is Nu's most ambitious global expansion to date, and the design bar must match the ambition.
1. Async portfolio review with Ethan Eismann (CDO).
2. Live portfolio presentation (1 hour) — walkthrough of your best work with the design leadership team.
3. Hiring manager interview (45 min) with Thomaz Fortes and Thais Burin.
4. Final conversation with Ethan if needed.
---
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
We are looking for a Compliance Analyst to work on topics related to Prudential regulation (including integrated risk management), treasury, governance, and accounting regulation (including regulatory reporting).
The role requires working and interfacing with multiple partners and teams (mostly in Brazil, but also across other geographies), assessing new regulations, and supporting business areas by providing regulatory advice on products and procedures, participating in discussions to define action plans to comply with regulatory requirements, and reporting regulatory risks through the established governance processes.
Daily monitoring of newly issued regulations and tracking implementation status through to completion;
Coordinating regulator requests across multiple stakeholders and ensuring the quality and consistency of information provided to the regulator;
Assessing regulations related to the role’s key topics, engaging in projects when needed, and identifying impacts where applicable;
Supporting both the Compliance team across its various demands and the business areas by providing regulatory advisory support;
Assessing new products through the lens of the key topics when needed, identifying potential risks and implementation/adaptation requirements across the company and different areas;
Recording and tracking action plans to meet regulatory requirements and deadlines, and preparing presentations or reports to provide visibility to relevant stakeholders;
Supporting the review of regulatory policies within the covered topics, ensuring regulatory adherence and alignment with minimum regulatory standards.
+4 years of experience in similar positions.
Knowledge of Central Bank regulation, especially Prudential regulation, Integrated Risk Management, governance, and accounting regulation (mandatory)
Knowledge of the main products currently offered by Nubank (Credit Card, lending, Pix, crypto, etc.) -Plus.
Proven experience requiring ability to assess new rules in depth, summarize them, and translate requirements and business impacts into clear, simple language (or a critical mindset to help surface them).
Fluent English (written and spoken) is required.
Analytical profile and proficiency in using AI.
Proven experience working autonomously.
Hungry, eager to make a difference, and able to learn quickly.
Willing to help elevate the function and make an impact.
Location
Sao Paulo, Brazil
Work model
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration.
Office requirement
2 days per week at the office.
Chance of earning equity at Nubank
Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)
Public Transportation Commuting Benefit (Vale-Transporte)
NuCare – Psychological, Financial and Legal Assistance Program
Life Insurance
Medical Plan
Dental Plan
NuLanguage – Language Course Program
Nucleo - Our learning platform of courses
Extended Parental Leave
Daycare Allowance
Parental Consultancy
Work-from-home Allowance
Gym Partnerships
30 days of paid vacation
Relocation Assistance Package, if applicable
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
The BI Intelligence team builds and evolves the platforms that allow every Nubanker to consume data easily, safely, at scale and with lower cost. Databricks is one of the foundations of our internal analytics ecosystem, alongside technologies that support business intelligence, exploration and decision-making across the company.
Analytics is entering a fundamental shift. We are moving beyond predefined dashboards and manually written queries toward conversational and agentic experiences, where people can ask questions in natural language, explore relationships, create and validate metrics, and move from question to insight faster.
As a Staff Software Engineer – BI Intelligence, you will help shape this next generation of analytics. You will work at the intersection of software engineering, SRE, data platforms and applied AI, building reliable and governed systems that make data more accessible while protecting security, quality, traceability and cost.
Designing and evolving analytics platforms that serve Nubankers and business units across the company.
Building AI-powered data experiences, including natural-language interfaces, query generation, tool orchestration, grounding and feedback mechanisms.
Developing the foundations required for trustworthy AI analytics: semantic context, governed metrics, data contracts, lineage, quality, access control and evaluation.
Designing and operating reliable distributed systems with strong observability, service objectives, security, performance and cost controls.
Driving technical direction and making architectural decisions in partnership with engineering leadership and cross-functional stakeholders.
Translating ambiguous problems into clear technical options, trade-offs and execution plans.
Mentoring engineers and raising the engineering bar through design reviews, pairing, documentation and operational practices.
Helping turn promising AI capabilities into dependable products that improve how Nubankers work with data.
Required
Proven experience as a Staff-level Software Engineer or equivalent technical leader delivering high-impact systems in production.
Strong software engineering fundamentals and an SRE mindset, including experience designing reliable distributed systems, defining service objectives and improving observability.
Experience with data platforms or analytics infrastructure, such as Databricks, distributed query engines, metadata catalogs, semantic layers or large-scale data systems.
Deep understanding of data semantics, metric definitions, data contracts, lineage, data quality and access control.
Experience designing or integrating AI/LLM-powered products, including natural-language interfaces, RAG, tool use, query generation, grounding or evaluation.
Ability to balance security, governance, reliability, latency, performance and cost at scale.
Proven ability to lead ambiguous, cross-functional initiatives and drive alignment across teams and stakeholders.
Strong written and verbal communication skills, including the ability to explain complex technical decisions clearly.
Experience mentoring engineers and influencing technical direction beyond your immediate team.
Nice to Have
Experience building conversational analytics, agentic workflows or AI-powered developer/data tools.
Experience with evaluation frameworks, guardrails and monitoring for AI-generated outputs.
Background in financial services, fintech or other regulated environments.
Location
Brazil
Work model
Hybrid
Office requirement
Hybrid 2–3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Chance of earning equity at Nubank
Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)
Public Transportation Commuting Benefit (Vale-Transporte)
NuCare – Psychological, Financial and Legal Assistance Program
Life Insurance
Medical Plan
Dental Plan
NuLanguage – Language Course Program
Nucleo - Our learning platform of courses
Extended Parental Leave
Daycare Allowance
Parental Consultancy
Work-from-home Allowance
Gym Partnerships
30 days of paid vacation
Relocation Assistance Package, if applicable
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
Nubank is building a global Software Asset Management (SAM) capability to govern how software is requested, acquired, secured, provisioned, optimized, renewed, and retired across the company. Software is one of our largest and fastest-growing technology spend categories, and it carries real security, privacy, and audit exposure — every tool we buy creates licenses to optimize, access to control, contracts to honor, and data to protect.
We are looking for a senior individual contributor to lead this transformation globally. This role owns the design and implementation of Nubank's SAM operating model, working across Enterprise Technology Services (ETS), Information Security, IAM, Procurement, Finance, Legal, Data Protection, and business areas.
This is an IC6 role: you will lead through deep expertise, influence, and execution across multiple functions and geographies. You will not be expected to manage a large team directly; instead, you will set the technical and operational direction for SAM and enable partner teams to execute consistently.
You own a clear goal: a trusted, governed, and cost-efficient global software portfolio — with complete inventory, right-sized licenses, controlled access, audit-ready evidence, and measurable savings.
Leading the global implementation of Nubank's Software Asset Management framework, from intake through acquisition, lifecycle management, renewal, and decommissioning.
Establishing ETS as the operational owner of the software portfolio and creating clear interfaces with ITSec, IAM, Procurement, Legal, DPO, Finance, and business owners.
Implementing an intake-first operating model in which software needs are assessed for catalog fit, duplication, build-vs-buy, security, open source governance, and data-protection requirements before commercial negotiation begins.
Defining and operationalizing the Software Catalog as the single source of truth for software assets, owners, licenses, spend, contracts, renewals, usage, risk classification, and access posture.
Driving the separation of license management from access management, partnering with IAM to ensure least-privilege access, automated provisioning/deprovisioning, and reliable license reclamation.
Designing risk-tiered workflows for SaaS, AI tools, FOSS, browser extensions, connectors, pilots, and exceptions.
Establishing lifecycle automation, including renewal alerts, inactivity-based reclamation, ownership reassignment, offboarding workflows, and Shadow IT detection/remediation.
Leading the Software Asset Selection Committee and defining decision criteria, escalation paths, exception handling, and governance cadence.
Building global SAM standards, policies, RACI, controls, SLAs, playbooks, and reporting practices that meet Nubank's security, regulatory, and audit needs.
Partnering with Procurement to improve vendor negotiations through usage data, right-sizing, duplicate-tool consolidation, and early renewal decisions.
Defining and reporting the SAM performance framework: inventory completeness, license utilization, reclaimed spend, duplicate-tool reduction, renewal readiness, intake cycle time, access-review completion, and Shadow IT trends.
Leading phased adoption across countries and business units, balancing global standards with local regulatory and operating needs.
Serving as Nubank's internal subject-matter expert for SAM, ITAM, SaaS governance, and software lifecycle controls.
We are looking for a person who has
Significant experience leading Software Asset Management, IT Asset Management, SaaS Management, or adjacent enterprise technology governance programs in a complex global environment.
A recognized SAM/ITAM certification, such as IAITAM CSAM, CITAM, or equivalent certification/experience.
Proven experience implementing or significantly evolving a SAM operating model, including tooling, process design, governance, integrations, and adoption.
Strong knowledge of software licensing, SaaS contracts, renewals, vendor management, license optimization, and audit/compliance requirements.
Practical experience with SAM platforms such as Zylo, Flexera, ServiceNow SAM, Snow, SaaS Management platforms, or similar.
Experience working with IAM and identity platforms such as Okta, including the distinction between license entitlement and application access.
Ability to design scalable workflows and automation across HRIS, IAM, procurement, ticketing, catalog, finance, and security systems.
Strong executive communication skills, with the ability to turn complex operational issues into clear decisions, trade-offs, and measurable outcomes.
Demonstrated ability to influence senior stakeholders across Security, Procurement, Finance, Legal, Engineering, and Product without direct authority.
Fluency in English; Portuguese or Spanish is a plus.
Location for this opportunity (City, Country)
São Paulo, Brazil
Chance of earning equity at Nubank
Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)
Public Transportation Commuting Benefit (Vale-Transporte)
NuCare – Psychological, Financial and Legal Assistance Program
Life Insurance
Medical Plan
Dental Plan
NuLanguage – Language Course Program
Nucleo - Our learning platform of courses
Extended Parental Leave
Daycare Allowance
Parental Consultancy
Work-from-home Allowance
Gym Partnerships
30 days of paid vacation
Relocation Assistance Package, if applicable
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Explore how we build technology at Nubank:
📺 youtube.com/@building.nubank
🎧 Listen to our stories on Spotify
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
Every Nu office runs on an IT Room that most people never see. Power distribution, cooling, structured cabling and fiber are the layer that keeps thousands of Nubankers connected and working — and when that layer fails, entire sites stop.
Nu's office portfolio is growing across countries, and today each site has been built to its own standard. The ETS team owns the physical layer of these environments — structured cabling, optical fiber and, in partnership with other teams, power distribution, HVAC, fire protection and physical security systems. This role exists to bring one engineering standard to all of them.
As Lead Infrastructure Engineer for Global Office IT Physical Infra, you are the technical reference for IT Room infrastructure across Nu's global office portfolio. You assess and size environments, define the technical specifications new sites and expansions must meet, and coordinate the vendors and construction teams who build them — so that an IT Room in Miami, São Paulo or Mexico City is built, documented and operated the same way.
This is a senior individual contributor role with technical authority rather than direct reports. You set the standard, you review the projects against it, and you catch the gaps before they become outages.
Assessing and sizing IT Rooms for expansion and improvement projects, defining the technical and physical specifications that meet real capacity needs, optimize resource use, and hold to operational standards.
Executing deployment projects for new environments and expansions in compliance with established technical specifications, and coordinating deployment logistics end to end while ensuring quality standards throughout.
Acting as the interface between internal teams and external vendors — translating business needs into infrastructure requirements, work orders and technical specifications — and managing those vendors and service providers to quality, deadline and compliance with Nu's standards.
Coordinating with construction and engineering teams during the build-out of new offices, ensuring IT Room specifications are met from the earliest project phases rather than retrofitted later.
Creating and maintaining clear, current technical documentation — standards, procedures, capacity plans, topology diagrams, bayfaces — so that every site is aligned and auditable.
Ensuring alignment between physical infrastructure and IT operations, including cabling changes, equipment installation, capacity planning and structured cabling terminations.
Driving continuous improvement in the availability, resilience and efficiency of IT Room physical infrastructure: HVAC, structured cabling, optical fiber, power distribution, generators, UPS units and fire protection.
Supporting the assessment of the global IT Room portfolio across corporate offices, identifying gaps and standardization opportunities across multiple sites and countries.
Solid experience with mission-critical environment infrastructure, including the deployment and operation of physical infrastructure in corporate offices or data center facilities.
Strong hands-on command of mission-critical infrastructure systems: HVAC and air conditioning, structured cabling, optical fiber, low-voltage power distribution, UPS units, generators, and fire detection and suppression.
Proven experience coordinating deployment projects that run structured cabling, electrical, mechanical and civil scopes simultaneously.
Experience managing vendors and service providers on infrastructure projects from technical specification through execution and acceptance.
A consistent track record of creating and maintaining clear technical documentation for infrastructure standards, procedures and projects.
A completed degree in Electrical, Electronic or Mechanical Engineering, or an equivalent technical background.
Proficiency in AutoCAD.
Availability to work in a hybrid model and to travel internationally to Nu office locations for site assessments and deployments.
Location for this opportunity (City, Country)
Miami, United States
Opportunity of earning equity at Nu
Medical Insurance
Dental and Vision Insurance
Life Insurance and AD&D
Extended maternity and paternity leaves
Nucleo — Our learning platform of courses
NuLanguage — Our language learning program
NuCare — Our mental health and wellness assistance program
401K
Saving Plans — Health Saving Account and Flexible Spending Account
Work-from-home Allowance
Relocation Assistance Package, if applicable
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Explore how we build technology at Nu:
📺 youtube.com/@building.nubank
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
Every transaction at Nubank travels across a network before it reaches a customer. As we grow across countries, accounts, regions and hybrid environments, the connectivity layer underneath has to stay fast, segmented, auditable and cheap to run — while never becoming the thing that takes the platform down.
As a Lead Software Engineer on a Cloud Network platform engineering team, you set and evolve the technical direction for how Nubank connects its cloud, hybrid and on-premises environments. You own problems whose scope spreads across several teams and business units, and you are expected to bring structure to ambiguity rather than wait for it to be resolved for you.
This is an IC6 role: you lead through technical depth, design authority and influence rather than direct reports. The goal you own is a cloud network platform that scales with the business, holds up under audit, and gets simpler over time instead of more complex.
Setting and evolving the technical direction of the cloud network platform owned by your team, aligning with Nubank's canonical approaches and contributing back to the broader technical community.
Leading high-level and low-level design for connectivity patterns across multi-account, multi-region, multi-geo and hybrid-cloud topologies, independently making sound architectural decisions in multi-component, multi-team designs.
Managing complex network projects and processes end to end — working independently, coordinating across subjects and stakeholders, and escalating for managerial support in a timely way rather than reactively.
Proactively reducing long-term complexity through simplification, consolidation, deprecation and paved roads, explicitly balancing scalability, maintainability and cost, and considering both human and AI interaction with the platform.
Owning the operational health of the network platform in your team's scope: leading complex incident response (diagnosis, coordination, resolution), driving complex postmortems, and owning the short- and long-term tech debt strategy that comes out of them.
Promoting a culture of safe change — feature flags, gradual rollout, monitoring, fast rollback — applied to network changes, and driving simplification and cost optimization across the topology.
Setting and enforcing quality standards for the team's automation and infrastructure code: testing practices, code review bar, reusable modules, and anticipation of quality and maintainability needs coming from business strategy.
Defining observability for the platform — robust monitoring, controls and SLAs that surface issues proactively rather than after customer impact.
Bringing a strong end-to-end domain understanding: tracing a business process from product through the transactional path down to the network and data layers, and understanding how network design choices propagate through it.
Owning the network security posture of your scope, including PCI DSS or equivalent standards, segmentation, and controls that hold up under audit.
Evaluating buy vs. build options and new products and technologies, being data-driven about stability, reliability, scalability and cost before committing to a solution.
Mentoring IC4/IC5 engineers on the broader system landscape, design reasoning and operational practice, and raising the bar of the people around you.
Participating in hiring as a core part of the role, contributing to function-wide taskforces and initiatives, and documenting decisions so that knowledge travels across teams, not just within yours.
CCIE, CCNP or equivalent experience — you are comfortable designing, building, implementing, maintaining and troubleshooting complex, large-scale networking infrastructures.
Solid hands-on experience in infrastructure automation and cloud computing (AWS preferred), with depth in AWS networking services — Transit Gateway, VPC design, Direct Connect, PrivateLink, Route 53, NAT/egress patterns, network firewalls — or similar technologies.
Deep experience planning, deploying and troubleshooting network solutions at scale: IP address management, BGP and dynamic routing, firewalls, load balancers, routers and switches, and hybrid connectivity.
Strong coding skills (python, .Net. Java, Go etc.)
Experience leading incident response and root cause analysis for high-impact, ambiguous failures across team boundaries.
Strong leadership: you confidently lead complex projects that carry ambiguity and require strategic thinking, with or without formal authority.
Experienced communication: you convey complex technical messages clearly and persuasively to technical and non-technical audiences, adjusting depth and examples to the room, and you facilitate productive discussion rather than just presenting.
Strategic acumen and long-term perspective: you connect network platform decisions to business drivers such as operational efficiency, reliability and cost, link 6–12 month initiatives to the broader organizational strategy, and anticipate cross-team impact and trade-offs.
An analytical profile: you go after root causes and propose solutions that hold, working creatively and analytically in a continuous improvement environment.
English proficiency — able to read, write and lead discussions across time zones and language boundaries.
Location for this opportunity (City, Country)
São Paulo, Brazil
Chance of earning equity at Nubank
Food/Meal Card (Vale-Refeição and/or Vale Alimentação)
Public Transportation Commuting Benefit (Vale-Transporte)
NuCare — Psychological, Financial and Legal Assistance Program
Life Insurance
Medical Plan
Dental Plan
NuLanguage — Language Course Program
Nucleo — Our learning platform of courses
Extended Parental Leave
Daycare Allowance
Parental Consultancy
Work-from-home Allowance
Gym Partnerships
30 days of paid vacation
Relocation Assistance Package, if applicable
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
Do you want to be part of the team redefining how millions of people interact with solutions that are part of their everyday lives?
We’re building a new way of doing things: simpler, more transparent, and more human. We’re looking for bilingual people who want to be part of Nu’s international expansion and help build a world-class customer experience operation from the ground up.
When you join our Talent Pool, your profile is saved for future opportunities. When a role aligned with your background opens up, we’ll contact you at the email you registered.
Shall we build the purple future together?
Important:
Signing up does not mean immediate participation in a selection process.
You’ll be considered for future roles as new positions open.
This is a great opportunity if you’re interested in customer service and customer experience (CX) in an international environment.
These positions are 100% on-site at our Bogotá, Colombia office.
Spanish plus at least one additional language (English, Portuguese, German, Italian, or French) is required, written and spoken. Your language skills will be evaluated during the hiring process.
You’ll be responsible for
Deliver first and second level customer support across chat, email, back-office, and phone channels, consistently meeting CX metrics and ensuring an outstanding customer experience in all supported languages.
Manage the CX knowledge base and training processes to ensure team members are equipped to handle all case types — including complex and escalation-worthy situations — with confidence.
Monitor CX metrics, identify trends and opportunities, and design and implement action plans to continuously improve performance and customer satisfaction.
Alert relevant stakeholders to operational needs and opportunities, including headcount requirements, training gaps, and people-related inputs.
Coordinate local initiatives with broader organizational and cross-functional efforts involving the Xpeer team, including support for new international market launches.
Ensure all customer excellence processes are documented, accessible, and kept up to date at the squad level.
Switch seamlessly across support squads and roles as the team grows and evolves, bringing consistency and energy to each area.
What we’re looking for
2 to 3 years of experience in customer service or operations, ideally in high-volume, fast-paced environments.
A strong analytical, data-driven mindset: you read metrics, spot patterns, and turn insights into action.
Excellent people skills and a drive to create memorable experiences.
Comfort working across multiple tools, topics, and roles at the same time.
Currently studying for, or holding, a professional degree in any field.
Nice to have: more than one additional language, experience in knowledge base management or training coordination, and familiarity with CX platforms, ticketing tools, or support metrics dashboards.
Location for this Opportunity
Bogotá, Colombia.
This is a fully on-site role based at our Bogotá office.
Our Benefits
Chance of earning equity at Nu
Extended maternity and paternity leaves
Health and life insurance
NuCare — Our mental health and wellness assistance program
Nucleo — Our learning platform of courses
NuLanguage — Our language learning program
Vacations of 15 workdays
Gym partnership
Work-from-home Allowance
Parental Consultancy
Relocation Assistance Package, if applicable
Explore how we build technology at Nubank
🎥 youtube.com/@building.nubank
🎧 Listen to our stories on Spotify
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
About the role
The Nubank Security team actively seeks out potential security threats to protect both our customers and Nubankers. We respond swiftly to security incidents, conduct thorough investigations, and implement measures to mitigate risks. Our strong engineering capabilities allow us to reduce response times through automation and specialized micro-services.
Our Incident Response Team is focused on managing incidents and is constantly enhancing its skills and maturity. Additionally, the Nubank CSIRT is a proud member of the FIRST (Forum of Incident Response and Security Teams) community. You can find more about Nubank Infosec here:
https://blog.nubank.com.br/infosec-nubank-protecao-dados/
You will be responsible for
Investigate complex cases to understand the mechanisms of abuse and guide strategies to mitigate or detect the anomaly
Incident Command: Act as the technical Incident Commander during major crises, coordinating technical workstreams and providing clear, data-driven updates to stakeholders.
Engineering & Automation: Drive the creation and refinement of SOAR playbooks and Python-based tools to automate repetitive tasks and scale the operation.
Data Interpretation: Analyze large datasets to identify emerging threat trends, supporting long-term detection improvements and quantifying risk.
We are looking for a person who has
Proven IR Experience: Solid experience as an Incident Response Analyst/Specialist, with a track record of handling investigations in complex, high-scale environments.
Technical Authority: Deep understanding of security vulnerabilities, attacker TTPs (Mitre ATT&CK), and modern remediation methodologies.
Cloud IR Mastery: Hands-on experience with incident response and management within cloud infrastructures (AWS/GCP/Azure).
Automation Engineering: Strong skills in Python and SOAR platforms to build self-healing or automated response workflows.
Communication: Ability to translate complex technical findings into clear, actionable reports for both technical peers and executive leadership.
English Proficiency: Proficient in both understanding and speaking English for global collaboration.
Location for this opportunity (City, Country)
São Paulo, Brazil
Campinas, Brazil
Rio de Janeiro, Brazil
Belo Horizonte, Brazil
Benefits
Chance of earning equity at Nubank
Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)
Public Transportation Commuting Benefit (Vale-Transporte)
NuCare – Psychological, Financial and Legal Assistance Program
Life Insurance
Medical Plan
Dental Plan
NuLanguage – Language Course Program
Nucleo - Our learning platform of courses
Extended Parental Leave
Daycare Allowance
Parental Consultancy
Work-from-home Allowance
Gym Partnerships
30 days of paid vacation
Relocation Assistance Package, if applicable
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
You will play a crucial role in Nubank's balance sheet management. Your responsibilities will focus on optimizing risk-adjusted returns for the bank, involving daily assessment of the balance sheet, funding and liquidity needs, understanding trading positioning, and identifying potential levers to generate value for the company. Initially, you'll be tasked with the development and implementation of new products, and with supporting and automating traders' routines, but as you gain experience and develop, you will take on broader responsibilities across the desk.
What You'll Do
Support day-to-day treasury activities, including the sizing and implementation of cash and derivative trades, portfolio optimization, P&L calculation, and trading limit control.
Develop internal modeling and data visualization tools to support traders' decision-making processes and automate daily workflows.
Coordinate with other teams and build strong working partnerships, primarily with — but not limited to — ALM, Finance, and Risk teams.
Engage in ad-hoc projects related to new trading strategies, funding strategies, and other treasury solutions.
Contribute to the design, structuring, and implementation of new products, eventually including IRS, FX derivatives, and bond portfolios.
Act as a back up for the funding desk
What We're Looking For
At least 5 years of experience in financial sector.
Market experience and technical knowledge of fixed-income products, understanding how financial instruments are priced and traded.
Prior experience with derivatives (IRS, FX) and bond portfolio management in a treasury or trading desk environment.
Experience designing and developing analytical tools or data visualizations.
Excellent analytical skills, with a meticulous and detail-oriented approach.
Technical proficiency in Python and/or other programming languages.
Ability to multi-task and adapt, delivering across a variety of topics in a fast-paced environment.
Strong communication and presentation skills.
Fluent in English.
Certifications
AMIB 3/5 certification — required.
Work model
[Hybrid / On-Site]
Office requirement
2 days per week at the office.
MEXICO JOBS:
Chance of earning equity at Nubank - [Reminder: Ops Teams don't have equity];
Food Card
NuCare – Psychological, Financial and Legal Assistance Program
Life Insurance
Medical Plan
Dental Plan
NuLanguage – Language Course Program
Nucleo - Our learning platform of courses
Extended Parental Leave
Daycare Allowance
Parental Consultancy
Work-from-home Allowance
Gym Partnerships
Holiday Bonus (\"Aguinaldo\") of 30 days of pay per year
17 days of paid vacation with 25% vacation bonus
Relocation Assistance Package, if applicable
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
About the role
We are looking for a Senior Staff Software Engineer to drive the overarching strategy, technical vision, and execution across Nu’s Quality & Developer Experience ecosystem. You will sit at the epicenter of our engineering transformation.
This role goes far beyond traditional quality assurance or testing; you will own the end-to-end (E2E) Developer Experience (DevEx) across the entire Software Development Life Cycle (SDLC). From internal developer platform tools and boundary APIs to our suite of testing mechanisms and automated code reviews, your mission will be to architect AI-native systems that drastically reduce review latency, guarantee architectural correctness, and double engineering productivity across Nu. Working alongside our most tenured engineering leaders and reporting into platform leadership, you will serve as the technical authority who brings fresh, market-leading perspectives from high-velocity environments to elevate our foundational standards.
Mission
Architect, scale, and operationalize an AI-transformed Developer Experience & Quality strategy so that:
The \"Secure and Quality Path\" is the Default: Automated mechanisms, linting, and smart context-aware agents enforce strict architectural standards, eliminating code quality degradation caused by high-volume AI code generation.
Developer Velocity Doubles (2x): The friction in review latency, pull request (PR) approvals, and continuous integration is systematically dismantled, enabling thousands of engineers to ship features safely to 140M+ customers at unprecedented speeds.
SDLC is Re-imagined for AI: Foundational tools across code authorship, testing, boundary APIs, and PR reviews are seamlessly integrated with state-of-the-art AI frameworks, smart LLM evaluations, and context-engineering hooks.
Automated Approval Standards are Built: Clear deterministic checks and intelligent human-in-the-loop triggers are established to achieve safe, automated PR approvals without manual bottlenecks.
Core Responsibilities
Architect E2E Quality & DevEx Platforms: Define and evolve the multi-year vision for our developer tooling ecosystem—covering internal developer platforms, boundary APIs, test automation suites, and pull request review systems.
Lead the AI-Driven Code Review Evolution: Architect automated review mechanisms that leverage multi-model evaluations (e.g., using specialized LLMs to audit generated code), custom IDE/GitHub plugins, and deterministic linting to accelerate PR merge times while preventing code bloat or quality degradation.
Define Human-in-the-Loop Boundaries: Set company-wide paradigms for when code changes can be automatically approved and merged versus when human intervention or secondary AI audits are required.
Partner & Mentor Across Engineering: Act as a force multiplier by partnering with engineers and product managers, elevating the technical bar and instilling modern, high-velocity DevEx practices.
Balance AI Speed with System Integrity: Establish observability, defect-tracking metrics, and safety rails to ensure that rapid AI-assisted development does not introduce structural fragility into Nu's core services.
Influence Build vs. Buy Strategy: Evaluate top-tier market tools, AI coding frameworks, and internal platforms to decide when to build bespoke internal agents or integrate emerging third-party tooling.
Key Business & Engineering Metrics You Will Influence
Developer Productivity & Velocity
Achieve a 2x improvement in overall engineering productivity across Nu's engineering organization.
PR Review Latency
Direct reduction in time-to-merge for pull requests across all BUs and countries.
Code Base Health & Quality
Zero degradation in code quality and zero increase in system defects despite exponentially higher volumes of AI-generated code.
Automated PR Approvals
Increase in the percentage of routine, low-risk code changes safely approved and merged via automated mechanisms.
Platform Adoption & Satisfaction
High adoption and developer satisfaction (CSAT) across proprietary internal DevEx tools and boundary APIs
Challenges and Opportunities (What You’ll Own)
Navigating Scale: Every change you introduce to the SDLC impacts thousands of microservices and hundreds of engineering teams delivering features to over 140 million users.
Tackling \"Code Slop\" at the Root: As AI agents generate code faster than humans can read it, you will solve one of the industry's newest and hardest problems: keeping codebase quality high without slowing down the team.
High Autonomy & Strategic Breadth: You will operate with autonomy, driving horizontal technical alignment without needing micro-oversight, helping lead our joint DevEx technical council.
Core Qualifications (What We're Looking For)
Senior IC Leadership Track Record: backend software engineering experience, with a proven track record designing developer platforms, core infra, or DevEx systems at high scale.
Deep DevEx & SDLC Expertise: Extensive domain depth in code review systems, test automation platforms, CI/CD pipelines, developer platforms, or static analysis tools built for massive engineering organizations.
AI Transformation & Tooling Experience: Direct hands-on experience or deep technical familiarity with AI-assisted software development—including LLM evaluation pipelines, GitHub Copilot/agent integrations, prompt/context/graph engineering, or AI-driven code review frameworks.
Autonomous & Opinionated Technical Leader: Demonstrable history of driving technical strategy independently, navigating ambiguity, and bringing strong, battle-tested opinions on \"what good looks like\" in modern software development.
High-Velocity Culture Fit: Experience operating in fast-moving, high-bar environments (e.g., top-tier tech firms, high-growth AI/DevEx startups, or elite AI labs) where speed of execution and technical rigor are equally valued.
Work model
Hybrid / On-Site
Office requirement
2 days per week at the office.
- Opportunity of earning equity at Nu (RSUs as a public company)
- Medical, Dental, and Vision Insurance
- Life Insurance and AD&D
- Extended maternity and paternity leaves
- Nucleo - Our learning platform of courses
- NuLanguage - Our language learning program
- NuCare - Our mental health and wellness assistance program
- 401K
- Health Savings Account and Flexible Spending Account
- Work-from-home allowance
- Relocation assistance package
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
About the role
As Nu scales its footprint globally, seamless international money movement is a cornerstone of our growth. We are looking for a Senior Staff Software Engineer to own the overarching architecture for Nu’s global Remittance and Cross-Border Payment Platforms. In this role, you will sit at the strategic intersection of high-scale distributed backend systems, foreign exchange (FX) engines, international payment rails, and global compliance platforms. You won't just maintain existing pipelines, you will architect the foundation that enables instant, low-cost, multi-currency money movement for millions of users across borders.Your mission: maintain and grow a resilient, multi-country remittance engine that abstracts away complex global payment rails and regulatory requirements into simple, reliable platform capabilities.
What You Will Own & Build
Core Remittance Platform Architecture: Design and evolve the long-term technical vision for multi-currency money movement, FX rate locking, payout routing, and ledgering across international corridors.
Global Rail Integration Strategy: Architect plug-and-play integrations with global payout partners, banking networks, and local clearing rails (e.g., PIX, SPEI, FedNow, SWIFT) with ultra-high reliability and low latencies.
Resilient Ledgering & FX Management: Build transaction execution engines that guarantee exact-once delivery, deterministic ledger balancing, real-time liquidity management, and auditability under massive concurrency.
Compliance & Risk System Abstractions: Partner with AML, KYC, Sanctions Screening, and Regulatory Engineering teams to embed real-time screening seamlessly into payment paths without degrading user experience or throughput.
Technical RFC Leadership: Drive cross-organizational consensus on high-impact architectural decisions through detailed RFCs, design reviews, and technical documentation.
Engineering Mentorship: Multiply organizational velocity by mentoring senior engineers across payments squads in distributed systems principles, resilience engineering, and payment domain knowledge.
What We Are Looking For
Tenure in Backend Software Engineering: Proven track record of designing, operating, and scaling highly available, mission-critical backend distributed platforms in demanding environments (e.g., fintech, payments, banking, or cloud platform infrastructure).
Deep Payments Domain Expertise: Hands-on experience building remittance systems, cross-border payments, multi-currency ledger engines, FX execution services, or integrations with international payment clearing systems.
Distributed Systems Mastery: High fluency with event-driven architectures, transactional consistency, distributed sagas/orchestration, double-entry accounting engines, and high-concurrency microservices.
Platform Mindset: Experience designing clean, developer-friendly APIs, SDKs, and platform boundaries that enable product teams to quickly launch consumer-facing remittance journeys.
Cross-Functional Influence: Proven ability to act as a horizontal technical leader, writing comprehensive design documents (RFCs), guiding executive leadership on technical trade-offs, and building consensus across geographically distributed teams.
Language & Location: Fluent English is required for international engineering collaboration. Portuguese or Spanish is a plus. Roles are open in Brazil (hybrid model) or key US hubs.
Why Join Us?
You will join a world-class engineering organization that values technical depth, architectural clarity, and high execution speed. You will own the technology powering one of the most strategic growth vectors at Nu, building cross-border payment infrastructure that unlocks financial freedom for tens of millions of people.
Work model
[Hybrid / On-Site]
Office requirement
2 days per week at the office.
Chance of earning equity at Nu
NuCare – Psychological, Financial and Legal Assistance Program
Life Insurance
Medical Plan
NuLanguage – Language Course Program
Nucleo - Our learning platform of courses
Extended Parental Leave
Relocation Assistance Package, if applicable
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
Controllership team breaks the status quo by facing challenges from the perspective of technological innovation as a tool to automate and make our processes run more efficiently. Our goal is to build a strong and diverse team that looks to create something worthwhile. And has at its core values to pursue smart efficiency, this comes hand in hand with our drive to remain as a strategic partner for all cross chapters teams within NU Mexico.
Professional to operate the Back Office activities, focus on the local operation of a “NUBANK IBM” monitored by “CNBV”.
Compliance and settlement of market transactions through SPEI-SIAC and other commercial bank portals.
Compliance with each financial operation, those instructions come from the treasury team.
Banks funding to keep operating without risks / commercial banks + manage bank accounts.
Create controls over bank activities and enhance SOX controls.
Upload and analyze short-term cash flow, ensuring it is updated daily.
Manage SAP movements regarding bank movements, conciliations.
Bachelor of industrial engineer, business administrator, economist, accounting or related degrees.
Minimum 8 years of experience leading the back office or financial operations in banks, regulated fintech entities.
Fluent in Spanish and English to keep connected the teams of treasury, back office and others in different geos.\t
Manage financial operations as: interbank loans, overnight operations, deposit auctions, management of securities, coupons and maturities, derivatives using financial applications and core banking.
Lead teams to operate and complete the operations mentioned above.
Knowledge of treasury processes: bank transfers, reconciliations, rate validation, interest calculations, margin calls and balance monitoring.
Experience in tools of the local market as: BANXICO SIAC system , SAGAPL, INDEVAL, SWIFT.
Experience in foreign operations and Mexican exchange rate regime.
Lead new product and features (processes that affects the cash management).
Regulatory Reports review or preparation for BANXICO and CNBV.
Location
Mexico City , Mexico
Work model
Hybrid
Office requirement
2 days per week at the office.
MEXICO JOBS:
Chance of earning equity at Nubank
Food Card
NuCare – Psychological, Financial and Legal Assistance Program
Life Insurance
Medical Plan
Dental Plan
NuLanguage – Language Course Program
Nucleo - Our learning platform of courses
Extended Parental Leave
Daycare Allowance
Parental Consultancy
Work-from-home Allowance
Gym Partnerships
Holiday Bonus (\"Aguinaldo\") of 30 days of pay per year
17 days of paid vacation with 25% vacation bonus
Relocation Assistance Package, if applicable
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
As Senior Staff of Segment Management, you will lead the customer analytics and segment strategy work for one customer segment: understanding what these customers need, shaping what Nubank should do about it, and supporting the execution of customer lifecycle programs.
Be the guardian of the segment’s value proposition: make sure the strategy stays aligned with it and influence other teams, including global BUs, to move in the same direction;
Lead the analytics behind the segment strategy and annual plan, contributing to the short-term strategy (6 to 18 months) and turning it into tactical plans, prioritized bets and validated product concepts;
Lead teams across customer insight, segment strategy and customer lifecycle optimization, as one team with product, engineering and research partners. Mentor analysts and build successors;
Lead the analytics and execution of the customer lifecycle optimization programs of the segment, coordinating cross-sell and retention strategies in partnership with Marketing and Products, and measure their results;
Manage the team's resources and budget, and the risk of its regulatory and compliance deliverables;
Use AI to redesign how the team works: build AI-enabled workflows, share what works and drive adoption across the team;
Apply Nubank's canonical frameworks and metrics, guide technical discussions and set analytical standards, sharing what you learn with other teams.
Understand our products and interactions with other areas, sustaining a fast and healthy decision making system, and leverage analytics and customer understanding to craft a competitive value proposition and strategy that address the customers’ most relevant pain points;
Do thorough investigative work, focused on deciding which data makes the most sense to use in which situation. If you don't have the data, it's your job to think about what tests can be done or how to extract the information you need to answer your questions;
Support your team in making data-based decisions by being diligent with the execution and performance monitoring of decisions and by assessing second-order impacts, ensuring the flow of projects and making the process of taking risks comfortable despite the uncertainties;
Learning how to work with a large volume of data to build a solid foundation for decision making with calculated risks - even knowing that not all the answers are in the data and/or that not all the data you would like is available. Integrate other disciplines (such as research, product and engineering) properly making sure customer needs are understood, both when proposing solutions and when assessing risks;
Take advantage of opportunities to grow and learn from a well-prepared and highly qualified team;
Opportunity to work in a complex, dynamic and diverse environment, participating in projects that will impact a large number of clients.
Analytical capacity: ease with numbers and calculations, having the ability to solve problems mathematically;
Business sense: dynamics between risks and opportunities, as well as interaction between business areas and technical areas (products/engineering);
Problem solving: ease and creativity to seek solutions to day-to-day challenges and achieve the best results;
Ability to understand how your decisions and work impact our customers' experience, seeking results that align with our purpose;
Willingness and ease of learning, especially for tools;
Openness to receive feedback and incorporate it into your daily life and development;
Adaptability to the multifunctional environment;
Profiles that add value to Nubank's culture.
Customer obsession, influence and stakeholder management, including with global teams;
Experience in customer and behavioral analytics, supporting multiproduct market segment strategy and/or customer lifecycle optimization;
Experience leading multidisciplinary teams, managing resources and budget, and developing talent;
Hands-on use of AI in analytics work, and the ability to drive its adoption in a team.
BRAZIL JOBS:
Chance of earning equity at Nubank - [Reminder: Ops Teams don't have equity];
Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)
Public Transportation Commuting Benefit (Vale-Transporte)
NuCare – Psychological, Financial and Legal Assistance Program
Life Insurance
Medical Plan
Dental Plan
NuLanguage – Language Course Program
Nucleo - Our learning platform of courses
Extended Parental Leave
Daycare Allowance
Parental Consultancy
Work-from-home Allowance
Gym Partnerships
30 days of paid vacation
Relocation Assistance Package, if applicable
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
About the role
As a team who drives product development from ideation to full rollout, the Design team ensures that our product experiences are valuable to our users. Designers at Nubank must deal with complex problems and transform them into intuitive, accessible and easy-to-use experiences for millions of people.
At each stage, a Designer must anticipate our customers and business needs, advocate for our users and ensure that the final design surprises and delights them. Achieving this goal requires collaboration with teams of Designers, Researchers, Business Analysts, Software Engineers, Product Managers and many other, working in projects that go from user interviews and prototypes to internal tools and brand assets.
Given this, designers must be flexible and eager to learn - it's unlikely that you'll arrive an expert in all tools and project phases, but you should be humble and have a strong desire and capacity to learn. It's critical that you are able to collaborate with people with varying backgrounds, give good feedback and apply critical feedback received. The combination of these skills along with your talent and technical competence as a designer can make you a great fit for the Nubank Design team.
Once here, you will:
Be a technical reference for the team, seeking to adapt and replicate the best practices in the market, increasing the team’s bar;
Build links with other business areas at all levels of the organization, influencing business decisions advocating for user-centered design;
Inspire fellow product designers, by creating a high bar of quality design work;
Establish and promote a healthy team culture that works hand in hand with cross-functional partners and design teams in other Nubank offices;
Push the boundaries of your team’s UX/UI/visual execution and help Nubank challenge the status quo.
Requirements
Solid expertise in Product Design (UI, UX, and Research);
Experience in digital products;
Ability to work well in a highly collaborative and cross-functional team;
Ability to thrive in a fast-paced, dynamic startup environment;
Ability to influence prioritization in an agile environment. Adapt to shifting priorities and evolving stakeholder’s needs with openness and agility.
Our benefits
Chance of earning equity at Nu
Extended maternity and paternity leaves
Health and life insurance
NuCare - Our mental health and wellness assistance program
Nucleo - Our learning platform of courses
NuLanguage - Our language learning program
Vacations of 15 workdays
Gym partnership
Work-from-home Allowance
Parental Consultancy
Relocation Assistance Package, if applicable
Hybrid (3 days in-office per week): Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
At Nubank, Machine Learning Engineers sit at the core of how we make decisions at scale. We build, train, and deploy models that drive credit, fraud, risk, personalization decisions and a growing set of AI-native experiences for millions of customers every day. We do it with engineering rigor, statistical depth, and a deep focus on impact.
Our MLEs work across the full modeling lifecycle: framing business problems as ML problems, engineering features, training and validating models, and deploying and monitoring them in production. We value small, independent teams that move fast, own their decisions end-to-end, and hold themselves to a high bar for quality and craft.
Increasingly, that work also includes Generative AI and Agentic Engineering. Depending on the problem, our engineers design and build systems that combine models, tools, workflows, evaluation loops, and human oversight to solve real business tasks reliably in production.
We strive for state-of-the-art ML practices that currently include a variety of technologies. While we value candidates that are familiar with them, we are also confident that engineers who are interested in joining Nubank will be able to learn from our team.
Large-scale model training and experimentation pipelines
Feature engineering and feature stores feeding both batch and real-time models
Model deployment and serving in production, with monitoring through operational and business metrics
Distributed data processing for training datasets at scale
Continuous Integration and Deployment into AWS and Kubernetes
Experiment tracking, model versioning, and reproducibility tooling
A robust data platform built on modern ETL/ELT practices
Directly contribute to Nu Colombia’s strategy and performance mainly by building forecasting models and models to assess and decide on marketing investments
Frame ambiguous business problems as well-defined modeling problems
Design, build and validate machine learning models, ensuring statistical rigor and business relevance
Engineer and maintain features and datasets used for training and inference
Deploy and maintain ML models in both batch and real-time scenarios, integrating them with other systems and monitoring through operational and business metrics
Lead modeling projects end-to-end — from problem framing and stakeholder alignment to delivery, monitoring and iteration
Translate business needs into modeling strategies aligned with Nubank's architecture and long-term goals
Strong foundation in statistics, machine learning theory and modeling techniques (e.g. regression, tree-based models, deep learning)
Programming experience in Python and familiarity with ML libraries (e.g. scikit-learn, PyTorch, TensorFlow, XGBoost)
Experience training, validating, and tuning models, with solid understanding of overfitting, bias-variance tradeoff and evaluation metrics
Understanding of the ML model lifecycle, from training and evaluation to deployment and monitoring
Ability to write efficient SQL queries and work with analytical data environments
Strong communication skills to collaborate with both technical and business stakeholders
Passion for building high-quality, production-grade models
Experience with cloud platforms such as AWS, GCP or Azure
Familiarity with distributed systems, microservices and asynchronous architectures
Experience with feature stores, MLOps tooling and experiment tracking (e.g. MLflow, Feast, Airflow)
Knowledge of data architecture patterns (Data Lake, Data Warehouse, Data Mart)
Experience with data visualization tools (Looker, Power BI, Tableau or similar)
Knowledge of software engineering best practices: testing, clean code, documentation
Chance of earning equity at Nu
Extended maternity and paternity leaves
Health and life insurance
NuCare - Our mental health and wellness assistance program
Nucleo - Our learning platform of courses
NuLanguage - Our language learning program
Vacations of 15 workdays
Gym partnership
Work-from-home Allowance
Parental Consultancy
Relocation Assistance Package, if applicable
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration.
For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Bogota, Colombia.
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
We are looking for a professional to join our Fixed Income Operations team. This is a strategic position, essential to ensure that investment operations are conducted with fluidity, efficiency, and security, in strict compliance with the best market practices. This professional will act as a link between the business, product, and engineering areas, ensuring the alignment and integration of deliverables with a very innovative vision, we want to do things differently. Their performance will be crucial to maintain high standards of governance, mitigate operational risks, and sustain excellence in all routines. We are looking for someone who is committed to quality and is eager for innovation, contributing to the exponential and sustainable growth of the investment area and to the mission of offering high-quality products and services to our clients.
Supervise and ensure the correct functioning of operational routines, ensuring fluidity, efficiency, and security in all processes.
Partner with leadership to guide and engage the team, promoting an environment of development and autonomy.
Ensure compliance with internal policies and external regulations, addressing regulatory matters and keeping up to date with the rules and requirements of the financial market.
Develop and implement efficient operational processes and controls, in collaboration with the engineering team and other stakeholders.
Actively participate in defining the area's roadmap, ensuring project alignment with product and engineering teams.
Actively participate in risk management and mitigation of potential failures, with a focus on governance and operational excellence.
Collaborate with other areas such as Compliance, Legal, and Operational Risk, ensuring integration and adherence to internal processes.
Manage the systems used by the area, ensuring correct configuration and access to them, in addition to deeply understanding the functioning of investment systems.
Conduct activities related to the settlement and processing of fixed income assets, with an emphasis on private credit, financial events, and custody.
Participate in the resolution of operational problems and incident investigations, providing necessary support and information, including in internal and external audit processes.
Support the implementation of new financial products, contributing with their technical knowledge in fixed income assets and custody operations.
Supervise and ensure compliance with control action plans, ensuring resolution within established deadlines.
Professional with proven experience in Operations and Fixed Income products.
Robust support in the implementation and validation of new systems.
INOA System - Fixed Income Modules - OBR, File Interface (FI), Instrument Manager (IM), Bond Broker (BB).
Fixed Income Products (Banking [CDB, LCA, and LCI] and Private Credit [CRA, CRI, and Debêntures]).
Fixed Income Reporting.
Asset Portability (Examples: Transfer, Donation, Estate Settlement);
Motivated to have innovation as their main objective.
Technology skills and knowledge to be able to boost discussions with product and engineering teams.
Programming experience with Python and SQL (will be a plus).
English speaking (will be a plus).
Vast knowledge of the investment market, covering applicable concepts, practices, and regulations.
Technical mastery in fixed income assets, especially in private credit, and familiarity with the settlement, custody, and financial events processes.
In-depth knowledge of investment systems and operation of platforms such as CETIP, SELIC, and internal systems.
Experience in implementing new fixed income products, with the ability to support and actively participate in the entire implementation cycle.
Ability to develop and implement efficient operational processes and controls, aligned with best practices and regulatory requirements.
Experience working collaboratively with other areas, such as product, engineering, compliance, legal, and operational risk.
Proactivity to participate in strategic definitions and area roadmap, always seeking operational excellence and risk mitigation.
Analytical profile, with a focus on results and the ability to handle simultaneous demands in a dynamic environment.
Commitment to quality, governance, and value delivery in all activities.
Location
São Paulo, Brazil
Work model
Hybrid
Office requirement
2-3 days per week at the office.
Chance of earning equity at Nubank
Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)
Public Transportation Commuting Benefit (Vale-Transporte)
NuCare – Psychological, Financial and Legal Assistance Program
Life Insurance
Medical Plan
Dental Plan
NuLanguage – Language Course Program
Nucleo - Our learning platform of courses
Extended Parental Leave
Daycare Allowance
Parental Consultancy
Work-from-home Allowance
Gym Partnerships
30 days of paid vacation
Relocation Assistance Package, if applicable
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
About the Role
You’ll be part of Nu’s global expansion one of the most exciting chapters in our story. As we enter new international markets, customer experience is our most powerful differentiator, and this role sits at the heart of it.
As a Customer Experience Analyst on our internationalization team, you’ll be a founding member of a CX operation built from scratch in a brand-new country. That means you’ll do more than handle customer interactions — you’ll help shape how we operate, train, and grow across borders. From delivering mind-blowingly great support to identifying process gaps and turning customer feedback into business insight, your work will directly influence what Nu looks like for customers in new markets around the world.
This is a role for someone who thrives in fast-moving environments, cares deeply about people, and is excited by the challenge of building something from the ground up — with the full backing of a global platform behind them.
You’ll be responsible for
Deliver first and second level customer support across chat, email, back-office, and phone channels, consistently meeting CX metrics and ensuring an outstanding customer experience in all supported languages.
Manage the CX knowledge base and training processes to ensure team members are equipped to handle all case types — including complex and escalation-worthy situations — with confidence.
Monitor CX metrics, identify trends and opportunities, and design and implement action plans to continuously improve performance and customer satisfaction.
Alert relevant stakeholders to operational needs and opportunities, including headcount requirements, training gaps, and people-related inputs.
Coordinate local initiatives with broader organizational and cross-functional efforts involving the Xpeer team, including support for new international market launches.
Ensure all customer excellence processes are documented, accessible, and kept up to date at the squad level.
Switch seamlessly across support squads and roles as the team grows and evolves, bringing consistency and energy to each area.
We are looking for a person who has
Required
2 to 3 years of experience in customer service or operations roles, ideally in high-volume or fast-paced environments.
Bilingual proficiency in Spanish and German.
Strong analytical and data-driven mindset, with the ability to read metrics, spot patterns, and turn insights into action.
Excellent people skills: you genuinely enjoy engaging with customers and colleagues from diverse backgrounds, and you go the extra mile to create memorable experiences.
Comfort working across multiple tools, topics, and roles simultaneously — multitasking comes naturally to you.
Studying for or holding a professional degree in any field.
Nice to have
Proficiency in more than one additional language from the list above.
Experience with knowledge base management or training coordination.
Familiarity with CX platforms, ticketing tools, or support metrics dashboards.
Location for this Opportunity
Bogotá, Colombia.
This is a fully on-site role based at our Bogotá office.
Our Benefits
Chance of earning equity at Nu
Extended maternity and paternity leaves
Health and life insurance
NuCare — Our mental health and wellness assistance program
Nucleo — Our learning platform of courses
NuLanguage — Our language learning program
Vacations of 15 workdays
Gym partnership
Work-from-home Allowance
Parental Consultancy
Explore how we build technology at Nubank
🎥 youtube.com/@building.nubank
🎧 Listen to our stories on Spotify
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
Nu's Finance organization is structured into functional areas that together safeguard financial stability, compliance and strategic decision-making. Most core finance functions operate under a dual reporting structure — reporting directly into the global Finance team, with a dotted line to the business they support — which keeps us close to the operation while holding a consistent global standard.
Within Finance, FP&A owns budgeting, forecasting and long-term financial planning, and acts as the analytical partner behind the company's biggest decisions. The team drives profitable growth by improving visibility, forecasting quality, consolidation and analysis of results and key metrics, translating them into insights and recommended actions for senior management. It also defines the performance metrics that create accountability and ownership across FP&A and the business units — tracking them consistently to measure progress, monitor KPIs and drive cost optimization.
We are seeking a Head of Credit Products FP&A to be the finance owner for Nu's consumer and small business credit businesses across all markets – Brazil, Mexico, Colombia, the United States, and the geographies we enter next. Credit is the engine that powers Nubank's economics, and this role is the person leadership turns to when the question is how that engine actually behaves: what drives revenue, what drives losses, and how the two reconcile into a single view of each product.
The scope covers every credit product we offer, including credit card, personal loans, and other lending products, and it will grow as Nu launches new products and enters new markets. You will operate with a high degree of autonomy and consistent exposure to senior leadership, including the executives who run these businesses. You will be expected to hold a position when the analysis supports it, push back with evidence, and take direct feedback.
This role is about building as Nubank grows including reengineering how we model and forecast our credit businesses, starting with the economics of a single customer and building up to the portfolio P&L. You will also own the position Finance takes on those numbers with the Management Team. Doing that credibly requires deep, hands-on expertise in consumer credit: how portfolios originate, season, revolve, and lose money, and how pricing, underwriting, and funding decisions flow through to the P&L. Experience in Brazil, our largest market, is a plus.
You will lead a team of 15-20 finance professionals, set the standard for their work, and develop a deep talent pool, while staying close enough to the models and the data to challenge them on substance.
You’ll be Responsible for
Own the planning, budgeting, forecasting, and reporting cycles for Credit Card and Lending across all markets, with full accountability for the integrity of the numbers and for the position Finance takes on them with leadership.
Forecast and explain the net revenue and the credit economics of each product, from net interest income, funding cost, interchange, and fees to delinquency, provisioning, and loss, so that revenue and credit views reconcile into a single, defensible view of profitability.
Build consumer credit P&Ls and forecasting models from first principles, using cohort and vintage analysis to reflect how a portfolio actually behaves, and model how pricing, limit, underwriting, and funding decisions flow through to each product and to Nubank's consolidated P&L.
Own the partnership with Risk and loss forecasting, and be the authority across Finance on the drivers of consumer credit performance.
Partner with the leaders of the credit businesses and a senior group of General Managers, bringing the finance perspective into growth, pricing, and portfolio decisions early enough to change them.
Prepare clear, concise executive materials that explain how the credit portfolios are performing, in support of budget cycles, executive reviews, and company earnings.
Build and lead the team: set the talent bar, coach analysts and managers, and create a succession pipeline. Decide where the team's capacity goes between recurring cycles, improvement work, and demands from across the organization.
Drive the use of AI, advanced analytics, and automation in planning and analysis, reinvest the capacity it releases into our expanding geographies, deeper analysis, and business partnering, and keep the judgment to review and challenge AI-generated output.
Required
Bachelor's degree in Finance, Economics, Accounting, Engineering, Business, or a related field. An advanced degree or relevant certification (e.g., CFA) is a plus.
Extensive experience in consumer credit, within FP&A, credit strategy, strategic finance, or business analysis at a bank, card issuer, consumer lender, or fintech.
Proven track record of building P&Ls and forecasting models for consumer credit products, not only maintaining them.
Direct experience with credit card and consumer lending economics, including cohort and vintage analysis, provisioning, and loss forecasting.
Experience leading teams responsible for modeling and forecasting the financial outcomes of credit products, and developing the people on them.
Experience presenting to and influencing senior leadership on strategic decisions.
Experience launching or scaling a credit product or market within a larger financial institution is a plus.
Fluent English. Portuguese or Spanish is a plus.
Consumer credit mastery: you know how consumer credit portfolios behave across the full lifecycle, from origination and underwriting through seasoning, revolving vs. transacting behavior, interchange and rewards dynamics, delinquency, collections, and charge-off. You can build the P&L for a credit card or a consumer loan product from a blank page, understand how every line interacts, and find what is wrong in a model built by someone else or by an AI tool. Deep expertise in Brazilian consumer credit, gained at a bank, issuer, retail finance company, or fintech that originates and manages its own credit portfolio is a plus.
Unit economics and marginal decision-making: a strong command of net interest income and funding cost, interchange, fee income, cohort and vintage analysis, provisioning, and the trade-off between growth and credit quality.
Builder mindset: you are comfortable improving models, not only operating them, and building planning processes where none exist yet. You are at ease starting from incomplete information, making assumptions explicit, and revising them as the business learns.
Executive presence: you present with clarity and authority to senior executives, hold your ground on substance, and adapt when new information changes the answer.
Stakeholder management: you build trust-based relationships with business leaders, Risk, Legal, and Treasury, and influence decisions without formal authority.
Technology and AI fluency: you use modern analytics and AI tools to raise the speed and quality of the team's work, and you know where their output needs a human check.
Talent development: you raise the bar for the people around you through coaching, direct feedback, and the example you set.
Location
Miami, US
Washington, US
Work model
Expected: Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Opportunity of earning equity at Nu
Medical Insurance
Dental and Vision Insurance
Life Insurance and AD&D
Extended maternity and paternity leaves
Nucleo - Our learning platform of courses
NuLanguage - Our language learning program
NuCare - Our mental health and wellness assistance program
401K Saving Plans - Health Saving Account and Flexible Spending Account
Work-from-home Allowance
Relocation Assistance Package, if applicable.
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
We are looking for a Controllership Expert to join Record to Report within Global Service Platform (GSP). GSP provides standardized, cross-functional services that enable the rest of the bank to operate at scale. The Record team processes information from Nubank’s ledgers, translates treasury and product activity into an accounting view, supports daily close and financial analysis, and provides the control foundation for all geographies.
This is an strategic individual contributor role for someone who combines finance and controls expertise with a strong affinity for process, data, and technology. You will act as a central orchestrator across the Record organization, partnering with functional managers and senior stakeholders to manage cross-team projects, establish delivery metrics, and consolidate reconciliation goals and performance.
The role is designed for someone who can operate autonomously, bring structure to ambiguous agendas, and lead through influence without direct people-management responsibility. You will help the leadership team focus on product and service lines by creating a reliable operating system for controls, projects, metrics, and continuous improvement.
This role is based in São Paulo, Brazil, and works across a global organization serving Brazil, Mexico, Colombia, and other Nubank geographies.
Manage a portfolio of cross-team Record to Report and controllership projects, translating strategic priorities into clear plans, milestones, owners, dependencies, risks, and governance.
Track delivery commitments and create the metrics, dashboards, and communication cadences that give leaders a clear view of progress, bottlenecks, risks, and decisions required.
Consolidate reconciliation metrics across processes, entities, accounts, and teams, creating common definitions for completion, timeliness, aging, breaks, materiality, root cause, and remediation.
Partner with process owners and managers to define reconciliation goals, leading indicators, thresholds, and action plans, and lead recurring performance reviews.
Identify recurring breaks, delays, and control gaps and coordinate root-cause remediation across process, data, system, and operational teams.
Establish scalable operating mechanisms for controls, close readiness, issue management, and follow-up to reduce dependence on manual tracking and one-off heroics.
Work with Finance Platform, Finance Systems, Data, Engineering, Tax, Treasury, FP&A, Internal Audit, Risk, and other partners to improve tools, workflows, data quality, and operational visibility.
Translate complex financial and operational topics into concise narratives, viable options, trade-offs, and clear recommendations for senior stakeholders.
Clarify accountability and decision rights using practical mechanisms such as RACI or RAPID when work spans multiple teams.
Support the evolution of Record’s operating model as new global processes, including tax compliance activities, are brought into the organization.
Turn successful improvements into repeatable standards, playbooks, and ways of working that can be adopted across geographies.
Required
Significant experience in controllership, accounting operations, financial close, reconciliations, controls, risk, finance operations, or a related discipline.
A degree in Accounting, Economics, Business Administration, Finance, or a related field. Other backgrounds may also be considered when paired with strong, relevant experience.
A track record of leading complex, cross-functional initiatives from an ambiguous problem statement through implementation and sustained adoption.
Strong understanding of processes and controls, with the judgment to balance accounting accuracy, control quality, operational efficiency, and delivery speed.
Experience designing metrics, setting goals, analyzing performance, identifying root causes, and turning data into decisions and measurable improvements.
Advanced English communication skills, enabling effective collaboration with global teams and stakeholders.
Practical familiarity with data analysis using Python and SQL. You do not need to be a software engineer, but you should be comfortable understanding data, working with technical partners, and using these tools to investigate and improve processes.
Strong stakeholder-management and communication skills, with the ability to influence senior partners without direct authority.
A high degree of autonomy, confidence, and ownership: someone who can take an agenda forward, bring ideas, circulate effectively among managers, and ask for support when a decision truly requires escalation.
Comfort working as a senior individual contributor and interested in growing through an expert career path rather than requiring formal people management.
Nice to Have
Experience in a technology company, fintech, bank, shared-services environment, or a global organization with complex financial operations.
Experience with finance systems, ledgers, reconciliation platforms, workflow tools, automation, or data products.
Experience supporting daily or near-real-time close, tax compliance processes, audit readiness, or multi-geography controllership.
Product, program, or project management experience, especially in roles that required coordinating multiple teams and turning broad priorities into execution.
Experience in reducing recurring exceptions, manual effort, cycle time, or rework through process redesign and automation.
A practical, generalist mindset: the ability to move between finance, controls, data, technology, and stakeholder problems while maintaining rigor.
Location
São Paulo, Brazil
Work model
Hybrid
Office requirement
2 days per week at the office.
Chance of earning equity at Nubank
Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)
Public Transportation Commuting Benefit (Vale-Transporte)
NuCare – Psychological, Financial and Legal Assistance Program
Life Insurance
Medical Plan
Dental Plan
NuLanguage – Language Course Program
Nucleo - Our learning platform of courses
Extended Parental Leave
Daycare Allowance
Parental Consultancy
Work-from-home Allowance
Gym Partnerships
30 days of paid vacation
Relocation Assistance Package, if applicable
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
As a Lead Security Engineer, you will operate as a technical leader within Vulnerability Management, owning complex and ambiguous problems that span multiple teams and business areas.
You will help evolve Nubank’s vulnerability management capabilities into a scalable, auditable and risk-driven program. This includes improving detection and asset coverage, strengthening ownership and remediation workflows, increasing automation, supporting regulatory and audit readiness, and enabling engineering teams to resolve vulnerabilities efficiently.
This role requires strong autonomy, deep security engineering expertise, sound judgment and the ability to influence stakeholders without relying on formal authority. The role is aligned with IC6 expectations: leading complex cross-functional initiatives, setting standards, making technical decisions and acting as a multiplier for the broader organization.
You can find more about Nubank Infosec here: https://blog.nubank.com.br/infosec-nubank-protecao-dados/
Lead initiatives that improve the end-to-end vulnerability management lifecycle, from discovery and prioritization through remediation, verification and closure.
Design and evolve scalable processes, controls, workflows and automations for vulnerability intake, enrichment, ownership resolution, prioritization and SLA tracking.
Drive improvements across vulnerability identification sources, including cloud and infrastructure scanners, GitHub security findings, offensive security assessments, bug bounty reports, external assessments and threat intelligence.
Partner with Engineering, AppSec, Cloud Security, Offensive Security, Risks and other stakeholders to remove blockers and drive timely remediation.
Provide technical guidance on complex vulnerabilities, including risk context, remediation options, compensating controls and residual risk.
Lead root-cause analysis for recurring findings, data-quality problems, ownership gaps and workflow failures.
Define and improve metrics, dashboards and reporting that enable risk-based prioritization and executive decision-making.
Support regulatory, audit and compliance activities by ensuring that processes, evidence and remediation records are complete and auditable.
Contribute to the evolution of VM architecture, tooling and integrations, reducing operational toil and technical debt using AI tools.
Mentor engineers, share knowledge and raise the technical and operational bar across the security organization.
Participate in hiring and help build a strong, diverse and collaborative security engineering team.
Significant experience in information security, security engineering, vulnerability management, application security, cloud security or a related discipline.
Deep understanding of vulnerability management principles, including risk-based prioritization, remediation processes, verification and SLAs.
Experience designing or operating security controls and processes at scale.
Experience integrating security tools, scanners, ticketing systems, asset inventories and reporting platforms.
Strong technical understanding of at least some of the following areas: cloud infrastructure, application security, source code security, container security, network security, operating systems, CI/CD, APIs and automation.
Ability to investigate complex findings, identify root causes and translate technical analysis into clear remediation guidance.
Proven experience leading complex, ambiguous, cross-functional initiatives with multiple stakeholders.
Strong communication skills, with the ability to influence engineers, technical leaders, risk teams and senior stakeholders.
Professional fluency in English, given the global scope of Nubank’s security organization.
Experience working in regulated environments or supporting audits and compliance programs.
Experience developing scripts, automations or integrations using a programming or scripting language.
Continuous Threat Exposure Management (CTEM) knowledge.
Take ownership of complex problems and move them forward with autonomy.
Are comfortable operating in ambiguity and creating structure where processes or solutions are not yet defined.
Challenge the status quo and look for simpler, more scalable and more efficient ways of working.
Balance technical rigor, risk reduction, operational reliability and developer experience.
Communicate clearly with different audiences and build alignment across teams.
Enjoy mentoring others and multiplying your impact through standards, documentation and knowledge sharing.
Care deeply about protecting customers and enabling the business to move quickly and safely.
São Paulo, Brazil
Campinas, Brazil
Rio de Janeiro, Brazil
Belo Horizonte, Brazil
Chance of earning equity at Nubank
Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)
Public Transportation Commuting Benefit (Vale-Transporte)
NuCare – Psychological, Financial and Legal Assistance Program
Life Insurance
Medical Plan
Dental Plan
NuLanguage – Language Course Program
Nucleo - Our learning platform of courses
Extended Parental Leave
Daycare Allowance
Parental Consultancy
Work-from-home Allowance
Gym Partnerships
30 days of paid vacation
Relocation Assistance Package, if applicable
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
About the Role
You’ll be part of Nu’s global expansion one of the most exciting chapters in our story. As we enter new international markets, customer experience is our most powerful differentiator, and this role sits at the heart of it.
As a Customer Experience Analyst on our internationalization team, you’ll be a founding member of a CX operation built from scratch in a brand-new country. That means you’ll do more than handle customer interactions — you’ll help shape how we operate, train, and grow across borders. From delivering mind-blowingly great support to identifying process gaps and turning customer feedback into business insight, your work will directly influence what Nu looks like for customers in new markets around the world.
This is a role for someone who thrives in fast-moving environments, cares deeply about people, and is excited by the challenge of building something from the ground up — with the full backing of a global platform behind them.
You’ll be responsible for
Deliver first and second level customer support across chat, email, back-office, and phone channels, consistently meeting CX metrics and ensuring an outstanding customer experience in all supported languages.
Manage the CX knowledge base and training processes to ensure team members are equipped to handle all case types — including complex and escalation-worthy situations — with confidence.
Monitor CX metrics, identify trends and opportunities, and design and implement action plans to continuously improve performance and customer satisfaction.
Alert relevant stakeholders to operational needs and opportunities, including headcount requirements, training gaps, and people-related inputs.
Coordinate local initiatives with broader organizational and cross-functional efforts involving the Xpeer team, including support for new international market launches.
Ensure all customer excellence processes are documented, accessible, and kept up to date at the squad level.
Switch seamlessly across support squads and roles as the team grows and evolves, bringing consistency and energy to each area.
We are looking for a person who has
Required
2 to 3 years of experience in customer service or operations roles, ideally in high-volume or fast-paced environments.
Bilingual proficiency in Spanish and Italian.
Strong analytical and data-driven mindset, with the ability to read metrics, spot patterns, and turn insights into action.
Excellent people skills: you genuinely enjoy engaging with customers and colleagues from diverse backgrounds, and you go the extra mile to create memorable experiences.
Comfort working across multiple tools, topics, and roles simultaneously — multitasking comes naturally to you.
Studying for or holding a professional degree in any field.
Nice to have
Proficiency in more than one additional language from the list above.
Experience with knowledge base management or training coordination.
Familiarity with CX platforms, ticketing tools, or support metrics dashboards.
Location for this Opportunity
Bogotá, Colombia.
This is a fully on-site role based at our Bogotá office.
Our Benefits
Chance of earning equity at Nu
Extended maternity and paternity leaves
Health and life insurance
NuCare — Our mental health and wellness assistance program
Nucleo — Our learning platform of courses
NuLanguage — Our language learning program
Vacations of 15 workdays
Gym partnership
Work-from-home Allowance
Parental Consultancy
Explore how we build technology at Nubank
🎥 youtube.com/@building.nubank
🎧 Listen to our stories on Spotify
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
Solve Ambiguous Problems: Lead deep-dive analyses on complex business questions, synthesizing unstructured data into clear, executive-ready recommendations.
Analyze Market & Onchain Trends: Evaluate blockchain transactions, liquidity, token activity, and market shifts to uncover consumer behavior insights.
Drive Experimentation & Causal Analysis: Design, run, and evaluate A/B tests with high statistical rigor—setting clear hypotheses, sample sizes, conversion goals, and risk guardrails.
Own Core Metrics & Dashboards: Serve as the single point of ownership for key metrics and maintain executive dashboards.
Build Financial & Strategic Models: Create quantitative models, scenario analyses, and market sizing to evaluate new product features and international growth.
Develop Clean Data Pipelines: Write efficient SQL and Python code to extract, transform, and structure complex datasets, establishing reliable ETL workflows.
Leverage AI & Modern Tooling: Responsibly integrate AI copilots and automated workflows into daily analytics to increase speed and decision quality.
Align Cross-Functional Partners: Collaborate with Product, Engineering, Legal, and Compliance to assess the commercial and operational impact of regulatory updates and business strategy.
Analytical Capacity & Rigor: Strong foundation in quantitative analysis, probability, statistical modeling, and financial mechanics applied to complex business problems.
Digital Assets Knowledge: Solid understanding of bitcoin, ethereum, blockchain protocols, crypto market dynamics, stablecoins, staking mechanics, and global exchange ecosystems.
Experimentation & Causal Inference: Hands-on experience designing controlled A/B tests, measuring statistical significance, and establishing guardrail metrics.
Technical & Tooling Proficiency: Advanced SQL and Python skills for data extraction, manipulation, and pipeline development.
Product & Strategic Thinking: Experience working alongside product managers and engineers in an iterative, fast-paced product development environment.
Executive Communication: Proven ability to translate complex quantitative findings into concise, compelling data stories that influence stakeholders.
Our Benefits:
Opportunity of earning equity at Nu
• Medical Insurance
• Dental and Vision Insurance
• Life Insurance and AD&D
• Extended maternity and paternity leaves
• Nucleo - Our learning platform of courses
• NuLanguage - Our language learning program
• NuCare - Our mental health and wellness assistance program
• 401K Saving Plans - Health Saving Account and Flexible Spending Account
• Work-from-home Allowance
• Relocation Assistance Package, if applicable
Work model
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
*Level: This is an IC role, without people management. A Senior Expert is equivalent to a Senior Manager role in a individual contributor path.
This is a unique opportunity to be the first dedicated, locally based People & Culture professional for Nu in the United States. Based in Miami, you will be the senior people partner for our US leadership and teams, building the P&C foundation from the ground up while partnering closely with our global P&C Centers of Excellence, Legal, Risk, and People Operations.
You will operate with exceptional autonomy in a structure that is still being built: setting up US people practices, ensuring compliance with US federal and state employment regulations, and shaping the organization, talent, and culture of a new market for Nu. This is a high-ownership, high-pace role for someone who enjoys building, wants real executive exposure, and is energized by ambiguity.
Be the strategic partner to US leadership: act as a trusted advisor to the US executive team, co-creating the people and organizational strategy that will support the business's expansion in the country.
Build the US P&C foundation: support designing and implementing locally compliant people practices and policies (e.g., handbook, onboarding, leave, benefits, performance, compensation, and offboarding), adapting Nu's global frameworks to the US context and setting the standard for future scale.
Own US employment compliance and risk: anticipate federal, state, and local regulatory changes and build proactive compliance frameworks, partnering with Legal, Risk, and external counsel to ensure decisions are legally sound, business-aligned, and consistent across borders.
Lead org design and workforce planning: diagnose organizational needs and design the operating model, structures, and roles required to scale the US business; translate business plans into hiring, capability, and succession plans.
Partner on talent acquisition and US market insight: work with Talent Acquisition to define hiring strategies for a new market, bringing a strong read on the US labor market, talent pools, and competitive compensation practices in tech and financial services.
Drive the full talent cycle: coach leaders on performance management, compensation, leadership development, engagement, and career growth, ensuring Nu's global cycles work well locally.
Handle employee relations end-to-end: advise leaders on complex employee relations matters, conduct or oversee investigations, and manage terminations and sensitive cases in line with US law and Nu's values.
Lead change and shape culture: lead large-scale change initiatives (new teams, launches, restructures) and embed Nu's culture in a new location as the team grows.
Make decisions with data: use people analytics to anticipate risks, inform decisions, and translate insights into clear levers for leaders.
Coordinate the local ecosystem: work with vendors and partners (e.g., payroll, benefits brokers, PEO/EOR, immigration and employment counsel) and help evolve the local operating model as the presence matures.
Raise the bar for P&C: share US expertise with the global HRBP community and help shape how Nu scales people practices in new markets.
Extensive experience in HR Business Partnering or broader P&C leadership roles, with substantial experience supporting US-based teams and executives.
Deep, hands-on knowledge of US employment law and regulations and multi-state employment considerations, plus familiarity with US benefits and leave practices.
Strong understanding of the US labor market, including talent dynamics and compensation practices in tech and/or financial services.
Track record in tech or high-growth companies, ideally having supported market entry, a new office or entity setup, or rapid expansion cycles.
Executive presence: proven ability to act as a trusted advisor to C-level and senior leaders, influence decisions, and challenge the status quo with credibility.
Experience designing operating models and leading organizational change at scale, from diagnosis to implementation.
A builder's mindset: comfortable creating structure where there is none, prioritizing in ambiguity, and moving from strategy to hands-on execution.
Ability to sustain a high workload and fast pace, including collaborating across time zones with teams in Latin America.
Strong analytical and problem-solving skills, using data to frame business problems and drive fact-based decisions.
Excellent negotiation, conflict-management, and employee relations skills, with sound judgment on sensitive matters.
Full professional fluency in English.
Experience in regulated financial services (banking, fintech, broker-dealers) in the US.
Experience as the first or sole HR professional in a new country, entity, or office.
Experience with immigration and global mobility processes (e.g., H-1B, L-1, O-1) and international transfers.
Portuguese and/or Spanish proficiency.
SHRM-SCP, SPHR, or equivalent certification.
Miami, United States
Opportunity of earning equity at Nu
Medical Insurance
Dental and Vision Insurance
Life Insurance and AD&D
Extended maternity and paternity leaves
Nucleo - Our learning platform of courses
NuLanguage - Our language learning program
NuCare - Our mental health and wellness assistance program
401K
Saving Plans - Health Saving Account and Flexible Spending Account
Work-from-home Allowance
Relocation Assistance Package, if applicable.
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
About the role:
Growth MX squad aims to drive sustainable customer growth in Mexico by improving how people discover, join, activate and stay engaged with Nubank, while supporting multiple products, teams and channels simultaneously. We are looking for a researcher who can understand the customer journey end to end and turn insights into growth strategy, while setting a high bar for research quality within the squad. This person will lead the research agenda across acquisition, onboarding, activation and retention, and will partner closely with Product, Design, Data and Business.
You will be responsible for:
We are looking for an Senior Researcher with a strong background in UXR and mixed methods, capable of combining strategic vision, methodological rigor, AI usage and business partnership to uncover what drives customer growth in Mexico and consistently scale the impact of research.
Lead end-to-end research for Growth MX, turning open business questions into clear research plans across qual, quant and mixed methods.
Uncover why customers do or don’t sign up, activate, engage and stay, and translate findings into hypotheses and experiments.
Partner with Product, Design, Data and Business so insights shape the growth roadmap and what we build, test and scale.
Ensure research quality: rigorous methods, reusable insights and clear storytelling that influence senior stakeholders.
Raise the bar for the research practice, mentoring teammates and leveraging AI to scale how we generate and share insights.
Benefits:
Chance of earning equity at Nubank
Extended maternity and paternity leaves
Child care allowance
Health and life insurance
NuCare - Our mental health and wellness assistance program
Nucleo - Our learning platform of courses
NuLanguage - Our language learning program
Holiday Bonus (\"Aguinaldo\") of 30 days of pay per year
15 days of paid vacation with 25% vacation bonus
Gym partnership
Our Nu Way of Working
Our work model is hybrid and has cycles that can be from two to three months according to the business of expertise. For every eight or two weeks of remote work, one will be at the office.
Know more in this blog: Mexico
Diversity & Inclusion
At Nu, we want to be sure that we're building a more diverse and inclusive workplace that reflects the customers we serve and seek to empower. That's why we hire based on equality. We consider gender, ethnicity, race, religion, sexual orientation, and other identity markers as enriching elements to our company while ensuring neither of them represent a barrier when recruiting fantastic talent.
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
At Nu, Compliance is a strategic partner—not a tollgate. We view effective Risk Management & Compliance as the engine that maintains agility and empowers rapid, responsible growth across multiple global markets. Our team partners directly with internal clients using a targeted friction approach: we focus on the most relevant regulatory risks and embed compliance directly into product design rather than distributing rules after the fact.
The Global Compliance function serves as the Second Line of Defense, responsible for the full regulatory lifecycle: tracking new regulations, advising product and technology teams, testing controls, coordinating regulatory inspections, and monitoring remediation of regulatory issues.
This role is positioned at a pivotal moment. Nu has received conditional approval for a US National Bank Charter. Reporting to the Head of US Compliance, this individual contributor will independently assess complex regulatory questions, influence product and operational decisions, and lead compliance reviews from planning through reporting and remediation validation. The role also contributes to policy development, compliance risk reporting, and advice on regulatory issues.
Success requires strong regulatory judgment, practical experience evaluating controls, and the ability to turn complex requirements and findings into clear, actionable recommendations. You should be comfortable establishing processes, managing competing priorities, and driving work to completion in an evolving business.The role requires someone who can build from scratch, own outcomes, and operate with an entrepreneurial mindset in a highly regulated environment.
Job Summary
We are seeking an experienced consumer compliance professional to lead product compliance advisory engagements and internal compliance testing and monitoring across Nu’s US consumer banking products, including deposits, credit cards, and personal loans.
Reporting to the US Head of Compliance, this manager-level individual contributor will independently assess complex regulatory questions, influence product and operational decisions, and lead compliance reviews from planning through reporting and remediation validation. The role also contributes to policy development, compliance risk reporting, and advice on regulatory issues.
Success requires strong regulatory judgment, practical experience evaluating controls, and the ability to turn complex requirements and findings into clear, actionable recommendations. You should be comfortable establishing processes, managing competing priorities, and driving work to completion in an evolving business.
What you will do
Product Compliance Advisory
Serve as a primary compliance advisor to Product, Engineering, Operations, Marketing, and other business teams throughout the product lifecycle, from initial design and launch through servicing.
Independently interpret applicable federal and state consumer financial protection requirements and translate them into practical product requirements, controls, and business guidance.
Review proposed products, features, customer journeys, disclosures, marketing materials, and operational processes to identify compliance risks and recommend workable solutions.
Assess the compliance implications of product and process changes, documenting advice, material risks, and matters requiring escalation.
Provide effective challenge to business decisions and control designs, working with stakeholders to resolve concerns and escalating material or unresolved risks.
Evaluate relevant regulatory developments and enforcement trends and advise business partners on necessary changes.
Compliance Testing & Monitoring
Develop and execute risk-based compliance testing and monitoring coverage, prioritizing products, processes, and controls based on regulatory obligations, customer impact, and emerging risks.
Lead reviews from scoping through completion, including defining objectives, developing test procedures, selecting samples, evaluating evidence, and documenting conclusions.
Assess whether controls are appropriately designed and operating effectively, including whether customer outcomes and business practices meet applicable requirements.
Produce clear, well-supported findings and reports that explain the regulatory concern, supporting evidence, customer impact, and recommended corrective action.
Establish and maintain monitoring indicators that help identify compliance weaknesses, recurring exceptions, and changes in risk.
Evaluate remediation plans, track corrective actions, and validate that completed remediation addresses identified issues.
Policy, Risk Reporting & Issue Advisory
Draft and update consumer compliance policies and standards, and advise business owners on related procedures.
Contribute to compliance risk assessments and management reporting, communicating significant findings, trends, and unresolved exposures.
Advise on issue assessment, root cause analysis, customer impact, and corrective action, with business owners accountable for implementing remediation.
What we are looking for
Required
Substantial experience in US consumer compliance at a bank, financial institution, or fintech, with demonstrated responsibility for both product advisory and compliance testing or monitoring.
Strong working knowledge of consumer financial protection requirements relevant to deposits and unsecured lending, including TILA/Regulation Z, ECOA/Regulation B, EFTA/Regulation E, TISA/Regulation DD, FCRA/Regulation V, and UDAAP.
Demonstrated ability to research and interpret regulatory requirements, exercise sound judgment in ambiguous situations, and develop defensible recommendations.
Hands-on experience designing and executing compliance reviews, evaluating controls, documenting findings, and validating remediation.
Ability to analyze operational and customer data to identify exceptions, assess customer impact, and support conclusions.
Strong writing and communication skills, including the ability to explain complex requirements and influence decisions across technical, business, and leadership audiences.
Proven ability to independently own significant workstreams, establish priorities, and escalate issues appropriately.
Preferred experience
Compliance advisory or testing across digital deposit, credit card, or personal loan products.
Experience with building compliance capabilities for a new or growing bank or fintech.
Experience using data analytics or automation to improve compliance monitoring and testing.
CRCM preferred, but not required.
Location
Miami, Florida
Work model
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Office requirement
2 days per week at the office.
Opportunity of earning equity at Nu
Medical Insurance
Dental and Vision Insurance
Life Insurance and AD&D
Extended maternity and paternity leaves
Nucleo - Our learning platform of courses
NuLanguage - Our language learning program
NuCare - Our mental health and wellness assistance program
401K
Saving Plans - Health Saving Account and Flexible Spending Account
Work-from-home Allowance
Relocation Assistance Package, if applicable.
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
The Traffic Management team keeps Nubank’s customer‑facing and internal services reachable and secure. It is the layer that routes and protects every service request, from mobile app entry points to service‑to‑service calls across all our regions and environments. This function owns the strategy and execution for our service mesh ensuring our products can scale safely as we grow and expand. In this role, you will drive the reliability, scalability and security of this critical platform, evolving our service mesh, strengthening resilience and observability, and pushing our capabilities so that product teams can ship quickly without compromising stability.
Deliver end‑to‑end milestones on the traffic platform, from problem definition to rollout and follow‑up, breaking complex problems into clear tasks and keeping progress and risks visible for the team and key stakeholders.
Take ownership of complex and sometimes ambiguous problems, analyzing options and trade‑offs, and proposing clear, pragmatic solutions that balance reliability, performance, security and effort.
Ensure the stability and quality of what you and the team ship: design with failure in mind, put the right tests and observability in place, and react quickly to incidents, driving follow‑ups that prevent them from happening again.
Collaborate with engineers, product and partner teams to understand needs, align on priorities and turn them into clear technical plans and milestones that are connected to the team’s goals.
Use AI and agents in an AI‑first way in your routine to investigate issues, write and review code, explore solution options and automate repetitive work, helping the squad adopt safe, effective AI workflows rather than just individual usage.
Create and maintain clear technical documentation and runbooks that help other engineers understand, use and operate the traffic platform with confidence, and share knowledge through reviews, sessions and participation in function‑level initiatives.
Help other engineers grow by giving and receiving feedback through code reviews, design discussions, pairing and day‑to‑day collaboration, acting as a reference for good engineering practices inside the team.
Participate in support and on‑call routines for the area, using incidents, tickets and metrics as input to suggest and drive medium‑term improvements to the platform and to how we work.
Operated large-scale, high-performance synchronous distributed systems in the cloud, working directly with load balancers, reverse proxies, TLS/mTLS and routing, and using metrics, logs and traces to debug issues, optimize performance and improve overall reliability.
Worked hands-on with Kubernetes-based infrastructure and Infrastructure-as-Code tooling — defining and evolving manifests, routing and deployment strategies, and managing DNS configuration — with a solid understanding of how these pieces fit together to deliver resilient traffic paths in production.
Uses AI as part of their daily engineering workflow, leveraging AI tools and agents to investigate issues, write and review code, explore solutions and automate repetitive work, while consistently validating outputs and holding quality and safety as non-negotiable standards.
Led end-to-end infrastructure platform projects from design to production go-live, breaking work into clear milestones, coordinating across stakeholders, managing risks and trade-offs, and following through post-rollout to stabilize and evolve the solution.
Experience with Istio or other service-mesh technologies such as Linkerd or Envoy-based solutions — or legacy stacks like Finagle — designing and evolving traffic policies, resilience features and observability for service-to-service communication.
Worked with AWS networking and compute primitives (ALB/NLB, security groups, VPC, Route 53, IAM) in production environments, with an understanding of how these layers interact with application traffic.
Hands-on experience using Infrastructure-as-Code tools such as Pulumi or Terraform to design, version and roll out changes to cloud and Kubernetes infrastructure in a safe, repeatable way.
Previously built platform capabilities or shared libraries for other engineers — abstractions, SDKs or internal tooling — that make it easier and safer for product teams to consume traffic and networking capabilities at scale.
Location
São Paulo - Brazil
Campinas - Brazil
Rio de Janeiro - Brazil
Belo Horizonte - Brasil
Chance of earning equity at Nubank
Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)
Public Transportation Commuting Benefit (Vale-Transporte)
NuCare – Psychological, Financial and Legal Assistance Program
Life Insurance
Medical Plan
Dental Plan
NuLanguage – Language Course Program
Nucleo - Our learning platform of courses
Extended Parental Leave
Daycare Allowance
Parental Consultancy
Work-from-home Allowance
Gym Partnerships
30 days of paid vacation
Relocation Assistance Package, if applicable
Hybrid 2–3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
The Nu AI Core Summer Internship Program is a research-focused internship for PhD students working at the frontier of artificial intelligence and machine learning.
Over about 12 weeks, interns collaborate with engineers, applied scientists, and researchers on complex AI challenges. Each intern leads an end-to-end research or applied AI project that combines research methods with large-scale production environments.
The program builds long-term relationships between industry and academia and with emerging AI research talent.
Duration: ~12 weeks
Start dates: May–June, aligned with US university calendars
Location model: Remote, with one in-person week at Nu's Palo Alto office in Silicon Valley, fully covered by us.
What you get
Dedicated research mentor
Ownership of a scoped AI research project
Access to large-scale datasets and compute infrastructure
Research talks and technical seminars
Final research presentation to leadership and AI teams
Interns may work on projects related to:
Machine learning and deep learning
Large language models and generative AI
Recommender systems and ranking models
AI infrastructure and model optimization
Responsible AI and model evaluation
Projects typically combine research experimentation with applied system development, including model design, experimentation, and large-scale evaluation.
This program targets PhD students conducting research in AI and machine learning who are interested in applying their work to real-world systems.
Applicants are typically pursuing a PhD in fields such as:
Computer Science
Machine Learning
Artificial Intelligence
Statistics
Mathematics
Computational Linguistics
Electrical Engineering
or related quantitative disciplines.
Currently enrolled in a PhD program
Research focus in machine learning, AI, statistics or related areas
Strong programming skills in Python or similar languages
Experience working with machine learning frameworks (e.g., PyTorch, TensorFlow)
Experience designing experiments and evaluating models
Experience working with large datasets or training ML models
Strong candidates may also demonstrate:
Publications at top AI/ML conferences (e.g., NeurIPS, ICML, ICLR, ACL, KDD, RecSys, CVPR, CIKM or equivalent-conferences for related fields)
Experience working with large-scale ML systems or distributed training
Experience with LLMs, generative AI, or foundation models
Open-source contributions in AI or ML
Experience collaborating in interdisciplinary research environments
We are particularly interested in candidates who demonstrate:
Strong research rigor and experimental methodology
Ability to translate research ideas into practical systems
Track record of identifying novel research directions or reframing existing problems
Intellectual curiosity and independent problem solving
Collaboration with engineers and cross-functional teams
Interest in deploying AI systems with real-world impact
Top Tier Medical Insurance
Top Tier Dental and Vision Insurance
Life Insurance and AD&D
Extended maternity and paternity leaves
Nucleo - Our learning platform of courses
NuLanguage - Our language learning program
NuCare - Our mental health and wellness assistance program
401K
Saving Plans - Health Saving Account and Flexible Spending Account
Remote, but only for USA PhD students
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
We’re looking for an experienced, curious Product Marketing Lead to help define how we launch and grow our product in the US. This is a senior individual contributor role with a lot of leadership through influence. You’ll be the closest partner to Product and Growth teams on narrative, go‑to‑market, segmentation, and performance. You’ll shape the story, run launches end‑to‑end, and set the standard for how we communicate with customers.
You’ll join a small, ambitious team that values craft, velocity, and genuine collaboration. We test, learn, and iterate quickly — and we use AI heavily to multiply our impact. You’ll have room to drive strategy, roll up your sleeves on execution, and become a defining voice for product marketing in the US.
From day one, Product Marketing is at the table — shaping roadmaps with customer and market insight, defining full‑funnel marketing strategy, and keeping us aligned with long‑term business priorities and product success metrics. This is a high‑ownership role, building something new from the ground up.
This role is based in Miami, Florida.
Own key US product marketing outcomes for your area — e.g., awareness, engagement, and adoption — with clear, measurable impact.
Turn company and product strategy into sharp positioning, segmentation, and GTM choices: where we play, who we focus on, and how we win in the US.
Own the end‑to‑end product story and value prop across key touchpoints so we’re clear, differentiated, and believable.
Use market and customer insight (quant, qual, competitive) to evolve our value proposition and influence the roadmap.
Partner with Product and Growth teams on pricing, packaging, and offers where relevant.
Translate the product story into high‑impact web and landing experiences, working with Growth and Design so our site, landing pages, and in‑product surfaces tell a consistent story.
Lead messaging and go‑to‑market for major product and feature launches — from strategy and positioning through planning, execution, and post‑launch read‑outs.
Design integrated GTM plans that connect brand, product, lifecycle, and performance channels.
Design and run programs across in‑app, email, push, SMS, and emerging channels to drive acquisition, activation, engagement, and retention.
Partner with Growth on website and landing experiences — you own the story, messaging hierarchy, and marketing assets
Work closely with Growth so our lifecycle journeys feel coherent, on‑brand, and right for US customers.
Build a deep understanding of the customer lifecycle, segments, and jobs‑to‑be‑done.
Turn research, data, and competitive signals into crisp segmentation and clear calls on what we say, build, and test next.
Track the US consumer fintech landscape and bring those learnings back into the work.
Define success metrics and guardrails for launches and campaigns.
Design experiments (A/B, multivariate, holdouts) and own the performance story — what happened, why, and what we do next.
Act as the connective tissue across Product, Growth, Analytics, Legal/Compliance, and Ops so strategy, execution, and narrative stay aligned.
Serve as a trusted subject‑matter expert, influencing senior stakeholders with data‑driven recommendations and simple, strong storytelling.
Build narratives, playbooks, and toolkits that make it easy for leaders and teams to tell the story the same way.
Create executive‑ready narratives (decks, one‑pagers, briefings) that clearly connect product, customer, and business impact.
Senior PMM generalist — Product marketing is your home base, and you’re comfortable stretching into growth and lifecycle when it helps the business.
High ownership — You take initiative, operate with autonomy, and naturally seek out context, partners, and answers.
AI‑native — You use AI daily for writing, research, analysis, and workflow automation and are eager to find new ways to go faster and deeper.
PM‑level intuition — You can read a roadmap, find the real customer and business insight, and turn it into a clear story and GTM plan.
Strong craft — You write clearly and make complex ideas feel obvious and human, adapting your style for product, engineering, design, legal, and leadership.
Data‑driven — You’re comfortable in dashboards and light queries, and you turn results into focused next steps and smart trade‑offs.
Customer‑ and market‑obsessed — You like talking to customers, reading feedback, and tracking the category — and you fold that into your work.
Adaptable & startup‑minded — You’re comfortable with ambiguity, move quickly, and enjoy high‑trust, hands‑on environments.
8–10+ years in product marketing or very similar roles at consumer tech or fintech companies, including time as a senior PMM / PMM lead on high‑impact launches.
Proven track record owning end‑to‑end product or major feature launches with clear, quantified business impact.
Comfort with data and light analytics (self‑serve tools, dashboards, basic analysis tied to a clear narrative).
Hands‑on experience using AI tools as a natural part of your day‑to‑day work.
Based in Miami, Florida (or willing to relocate); hybrid in‑office.
Experience across multiple areas (e.g., growth, brand, lifecycle, paid) and working with senior cross‑functional stakeholders.
Experience in a regulated environment (financial services, etc.), partnering with Legal/Compliance/Risk on consumer communications.
We know no one checks every box. If you have a high degree of ownership, like working in a fast‑moving environment, and feel excited about helping build something meaningful in the US — we’d love to hear from you.
Location
Miami, US
Work model
[Hybrid / On-Site]
Office requirement
2 days per week at the office.
Opportunity of earning equity at Nu
Medical Insurance
Dental and Vision Insurance
Life Insurance and AD&D
Extended maternity and paternity leaves
Nucleo - Our learning platform of courses
NuLanguage - Our language learning program
NuCare - Our mental health and wellness assistance program
401K
Saving Plans - Health Saving Account and Flexible Spending Account
Work-from-home Allowance
Relocation Assistance Package, if applicable.
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
The Global Offices Network team enables secure, reliable, and scalable connectivity for Nubank offices worldwide. As Tech Lead, Global Offices Network, you will provide hands-on technical leadership for the end-to-end direction of office networks—from architecture and carrier connectivity to implementation, monitoring, incident response, lifecycle management, and continuous improvement.
You will lead complex technical decisions and delivery across multiple locations, coordinate internal and external partners, and raise the engineering standard through clear ownership, documentation, automation, and knowledge sharing. You will also work directly with AI solutions and agent-orchestration tools to improve infrastructure operations with greater agility and scalability.
Lead the global networking team in implementing and sustainably supporting infrastructure across multi-site offices.
Provide technical direction and mentorship to engineers at different levels, supporting their technical and professional growth.
Define and evolve standards and reference architectures for office LAN, WLAN, WAN, internet edge, firewalls, NAC, segmentation, and observability.
Lead end-to-end network delivery for new offices, expansions, relocations, and major infrastructure changes, from design through launch and operational handover.
Own technical designs covering IP addressing, VLANs, routing, wireless, carrier connectivity, resiliency, firewall zones, and enterprise-service access.
Operate and improve Aruba, Cisco, Palo Alto, SD-WAN, NAC, VPN, and related network platforms.
Lead complex incidents and escalations, including troubleshooting, root-cause analysis, postmortems, and reliability improvements.
Maintain monitoring, alerting, capacity planning, lifecycle management, runbooks, rollback plans, and operational handovers for global office infrastructure.
Drive vulnerability remediation, security-control implementation, audit evidence, and clear RACI definitions across infrastructure operations.
Coordinate technical work with vendors, carriers, data-center teams, security teams, facilities partners, and other cross-functional stakeholders.
Run team rituals and coordinate initiatives from ideation through final launch in partnership with peers.
Promote automation, accurate documentation, knowledge sharing, and AI-enabled practices that reduce operational silos and improve service quality.
Experience designing, implementing, and operating enterprise or office networks across multiple sites.
Hands-on knowledge of LAN, WLAN, WAN, routing, switching, VLANs, IP addressing, DNS/DHCP, and network resiliency.
Experience designing and operating enterprise firewalls, segmentation, access policies, certificates, firmware, VPNs, and secure network controls.
Experience with wireless design, RF analysis, access-point planning, authentication, and troubleshooting.
Experience leading infrastructure projects involving multiple teams, locations, vendors, and physical dependencies.
Experience with monitoring, alerting, incident response, troubleshooting, post-incident reviews, and reliability improvement.
Understanding of vulnerability management, audit requirements, security controls, and ownership models such as RACI.
Experience providing technical direction while remaining comfortable with hands-on implementation and troubleshooting.
Experience communicating technical decisions, managing stakeholders, documenting systems, and collaborating asynchronously across teams.
Experience using AI agent-orchestration tools or solutions, such as Claude Code, Cursor, or Gemini, to improve engineering productivity or infrastructure operations.
Experience with Aruba technologies, such as Aruba Central or Aruba ClearPass; Cisco switching; Palo Alto; Fortinet SD-WAN; or IPsec.
Experience with application delivery controllers, such as F5 BIG-IP or similar platforms.
Experience with DDI management platforms, such as Infoblox.
Experience with Prometheus, Grafana, centralized logging, infrastructure as code, or network automation practices.
Experience delivering new-office, relocation, data-center interconnection, carrier-management, or large-scale workplace-network programs.
Experience working across international locations and adapting designs to local carrier, building, power, regulatory, and facilities constraints.
Relevant networking or security certifications, or equivalent practical experience.
São Paulo, Brazil
Campinas, Brazil
Rio de Janeiro, Brazil
Belo Horizonte, Brazil
Chance of earning equity at Nubank
Food/Meal Card (Vale-Refeição and/or Vale-Alimentação)
Public Transportation Commuting Benefit (Vale-Transporte)
NuCare – Psychological, Financial and Legal Assistance Program
Life Insurance
Medical Plan
Dental Plan
NuLanguage – Language Course Program
Nucleo – Our learning platform of courses
Extended Parental Leave
Daycare Allowance
Parental Consultancy
Work-from-home Allowance
Gym Partnerships
30 days of paid vacation
Relocation Assistance Package, if applicable
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Explore how we build technology at Nubank:
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
About the Role
Nu is seeking a Staff Security Engineer to contribute in the Identity and Access Management security function across a financial technology organization serving over 100 million customers in Brazil, Mexico, and Colombia.
This is a senior individual-contributor role with organizational-level technical influence, responsible for supporting a multi-year IAM security strategy, directing its execution across multiple engineering teams, and ensuring that identity and access controls meet the security, regulatory, and operational requirements of a globally operating financial institution.
The Staff Security Engineer is expected to bring a demonstrated history of delivering consequential security programs — including programs that encountered setbacks — and the technical judgment that only sustained, hands-on experience in the domain produces.
Critically, this role requires a security engineering philosophy grounded in business enablement: the conviction that security done well accelerates what the organization can do, not merely protects it. This means rigorously distinguishing between controls that reduce real risk and those that create the appearance of compliance without reducing exposure, taking genuine ownership of outcomes rather than delegating accountability through policy, and continuously questioning inherited assumptions about what security measures are necessary, sufficient, or proportionate.
What You’ll Be Responsible For
Defining, communicating, and executing a multi-year security strategy (especially in the IAM field) aligned with the organization's risk posture, regulatory obligations, and business objectives across multiple countries and regulatory jurisdictions.
Lead organization-wide authentication migrations that span heterogeneous surfaces — browser, operating system login, CLI tooling, and API-level integrations — across thousands of employees, multiple device ecosystems, and distributed work environments, producing measurable outcomes: authentication success rates above 99%, material reductions in per-authentication time, support exception rates below 1%, and return on investment within weeks of enforcement.
Designing and maintaining the core identity infrastructure with the durability and operational discipline required at organizational scale: enterprise Identity Provider, PKI and X.509 certificate lifecycle automation, mutual TLS for service-to-service authentication, and credential management systems engineered to remain sound as the organization grows.
Translating least-privilege access from a principle into a measurable, organization-wide program — with defined metrics, visible adoption curves, and accountability structures that allow Security and Engineering leadership to track and act on the organization's access risk posture over time.
Designing and maintaining a security engineering framework — comprising technical mechanisms, policies, incentives, and assurance processes — that ensures security properties are durable, verifiable, and operationally sound, rather than dependent on individual vigilance or periodic audits.
Leading technical incident response for identity and access security events, including critical vulnerabilities in remote access infrastructure, ensuring thorough investigation, documented root cause analysis, and structural improvements that reduce the likelihood and impact of recurrence.
Designing and facilitating large-scale preparedness exercises grounded in realistic attack paths — involving engineering, operations, and executive functions — to identify genuine gaps in IAM controls, not merely satisfy a compliance requirement.
Providing technical mentorship and coaching to senior engineers; lead innovative projects with universities and actively collaborate in hiring and career decisions in order to maintain a high technical standard throughout the safety organization.
Serving as the technical authority in engagements with Legal, Compliance, internal audit, and external regulators on matters related to identity, authentication, and access control.
Solid professional experience in security engineering, with a concentration in identity, authentication, or access management.
Demonstrated track record of leading complex, multi-year security programs from conception through measurable outcome — including programs that required navigating organizational obstacles, technical constraints, or material mid-course corrections.
Expert-level knowledge of IAM and authentication protocols: OIDC, OAuth 2.0, SAML 2.0, FIDO2/WebAuthn, mTLS, and Public Key Infrastructure (PKI).
Proficiency in software engineering: ability to produce, review, and reason about production-quality code in at least one general-purpose programming language.
Demonstrated ability to model identity-related threat scenarios, assess attacker techniques relevant to the IAM surface, and design controls that remain effective under adversarial conditions.
A demonstrable commitment to security as an organizational capability that enables business outcomes: a track record of solving real security problems, a disposition to challenge inherited security assumptions, and a clear pattern of distinguishing genuine risk reduction from security theater or responsibility transfer.
Experience communicating technical risk assessments and strategic recommendations to senior non-technical stakeholders, including executives and regulators.
Nice-to-have
Experience operating within a financial services institution or similarly regulated environment subject to multiple concurrent regulatory frameworks.
Hands-on experience administering or integrating with an enterprise Identity Provider at scale, particularly Okta, or Keycloak.
Experience designing and enforcing security controls for third-party, BPO, or partner environments without direct operational control of the partner's infrastructure.
Experience leading organizational adoption of Zero Trust architecture, including authentication and authorization mechanisms for hybrid and multi-cloud environments.
Contributions to the broader security community — published research, conference presentations, open-source tooling, or participation in standards bodies.
Miami, United States
Palo Alto, United States
Washington DC, United States
Our Benefits
Opportunity of earning equity at Nu
Medical Insurance
Dental and Vision Insurance
Life Insurance and AD&D
Extended maternity and paternity leaves
Nucleo - Our learning platform of courses
NuLanguage - Our language learning program
NuCare - Our mental health and wellness assistance program
401K
Saving Plans - Health Saving Account and Flexible Spending Account
Work-from-home Allowance
Relocation Assistance Package, if applicable.
Compensation range: 200 - 240k + RSUs
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
As a Lead Security Engineer you will be a senior technical and risk reference who moves where the risk is, across TPRM, Security Awareness and Cyber Risk, rather than owning a single silo. You will assess security gaps across diverse technologies, third parties and business contexts, quantify what matters, and turn it into prioritized, actionable treatment plans that leadership can decide on.
You will build and evolve the policies, methodologies, platforms and automation behind these programs, and help the squad scale across Brazil, Mexico, Colombia, and other geos without scaling headcount linearly. You will partner with Engineering, Product, Legal, Procurement, Operations, Internal Communication, Risk teams and the business stakeholders to translate requirements into clear, pragmatic technical specifications. This is a multidisciplinary and global role, working with teams primarily based in Brazil, Mexico, Colombia, and the United States.
Assess security gaps across business processes and technologies, enable effective risk treatment, and define remediation plans with clear owners and deadlines.
Work closely with ITSec, Risk, Procurement stakeholders to align on mitigation of identified risks and on risk acceptance decisions.
Lead the evolution of the TPRM program toward a risk-based, lifecycle model: onboarding, continuous monitoring, offboarding, and fourth-party visibility.
Define/review security requirements for third parties, including contractual security clauses and annexes, and guide business owners on their application.
Build and scale automation and AI-assisted assessment capabilities that reduce manual questionnaire effort and increase coverage.
Report third-party risk posture and trends to leadership and relevant committees.
Drive human risk programs through phishing simulations, training and communication and evaluate and evolve the tooling behind them (build versus buy).
Define and track behavior-change metrics that go beyond completion rates, and report them through dashboards for management.
Act as technical lead across the squad, raising the technical and analytical bar and fostering continuous improvement.
Proven experience designing and implementing security controls and leading risk management initiatives, with strong knowledge of domains and concepts of cyber risks.
Hands-on experience with risk analysis techniques: risk identification, assessment and prioritization, using both qualitative and quantitative methods.
Experience with TPRM (third-party risk management).
Experience building or running security awareness and human-risk programs, or a strong ability to ramp up on them quickly.
Experience with large-scale distributed environments and cloud environments (e.g. AWS, GCP, Azure).
Familiarity with frameworks such as NIST CSF, NIST SP 800-30, ISO 27001/27002/27005, ISO 31000, PCI-DSS, ITIL, COBIT and similar.
Excellent executive communication skills, able to translate complex topics into clear, actionable insights for senior leadership and committees.
Technical background and comfort with automation, scripting and AI or LLM-based tooling to scale security processes.
Experience operating in regulated and global environments, including interaction with auditors and regulators.
Proven ability to lead projects and process improvement initiatives, and to mentor other engineers and analysts.
Advanced English proficiency, written and spoken. Spanish is a plus.
Bachelor’s degree in Engineering, Technology, Information Security, Risk Management or related fields.
Certifications such as PCI ISA or PCIP, CISA, CISM or CISSP.
Experience in a regulated fintech, financial services environment or consulting roles.
Experience with AI risk: assessing risks of generative AI and LLM use cases (data leakage, prompt injection, model and vendor risk)
São Paulo, Brazil
Campinas, Brazil
Rio de Janeiro, Brazil
Belo Horizonte, Brazil
Chance of earning equity at Nubank
Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)
Public Transportation Commuting Benefit (Vale-Transporte)
NuCare – Psychological, Financial and Legal Assistance Program
Life Insurance
Medical Plan
Dental Plan
NuLanguage – Language Course Program
Nucleo - Our learning platform of courses
Extended Parental Leave
Daycare Allowance
Parental Consultancy
Work-from-home Allowance
Gym Partnerships
30 days of paid vacation
Relocation Assistance Package, if applicable
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
The Governance, Risk and Compliance (GRC) team enables Nubank to remain compliant with legal, regulatory, and internal requirements, while continuously identifying, classifying, and monitoring risks and providing strategic insights and performance evaluation to leadership. We collaborate with multidisciplinary teams to align our technology security strategy with Nubank’s overall business objectives, embedding security in business decisions so that Nubank can grow safely.
We make sure identified risks are mitigated and that leaders, inside and outside the IT and Security Business Unit, can make decisions based on risk. The focus of the security compliance squad is to ensure Nubank complies with regulations across countries and entities, and holds PCI DSS certifications, alongside other frameworks.
Provide operational support and act as a focal point for the assigned certification scope.
Interpret certification requirements applicable to your scope and execute and coordinate recurring tests required by the certification.
Register, manage, and track action plans arising from audit findings or identified gaps.
Maintain a day-to-day interface with audited and external teams on control implementation, scope alignment, evidence collection, and deadline agreement.
Propose and implement improvements in internal certification processes.
Build and maintain strong partnerships with product, engineering and IT teams to make audits and assessments smoother and less disruptive.
Collaborate with Engineering, Product, IT and global teams to integrate compliance requirements into processes and systems.
Solid knowledge across cybersecurity domains and frameworks such as PCI DSS, SOC2, DORA, NIST and similar standards.
Prior experience supporting security certification or audit processes, including end-to-end management, scoping, and evidence collection.
Experience with internal controls, compliance functions, and action plans follow up arising from audit findings or identified gaps.
Experience evaluating and implementing controls in cloud environments (for example AWS, GCP, Azure).
Strong analytical skills to interpret complex data and turn findings into actionable insights.
Strong communication skills to translate complex technical concepts.
Comfort using AI and automation as the default way of working, while validating outputs critically.
Advanced English, written and spoken, for work with global teams and external assessors. Spanish is a plus.
Certifications such as PCI ISA or PCIP, CISA, CISM or CISSP.
Experience in a regulated fintech or financial services environment.
Experience with multi country or multi entity certification programs.
São Paulo, Brazil
Campinas, Brazil
Rio de Janeiro, Brazil
Belo Horizonte, Brazil
Chance of earning equity at Nubank
Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)
Public Transportation Commuting Benefit (Vale-Transporte)
NuCare – Psychological, Financial and Legal Assistance Program
Life Insurance
Medical Plan
Dental Plan
NuLanguage – Language Course Program
Nucleo - Our learning platform of courses
Extended Parental Leave
Daycare Allowance
Parental Consultancy
Work-from-home Allowance
Gym Partnerships
30 days of paid vacation
Relocation Assistance Package, if applicable
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
*Level: This is an IC role, without people management. A Senior Expert is equivalent to a Senior Manager role in a individual contributor path.
Nu's Legal Team protects Nu's interests and reputation by supporting the launch and sustainable growth of products and services. Legal is a strategic partner to every area of Nu. It provides specialized legal analysis and proposes innovative solutions to the daily challenges of a constantly evolving digital environment, and it is committed to mitigating legal risk, anticipating issues and resolving disputes efficiently and fairly.
This is a senior position on our Global Strategic Contracts & Growth team, which supports strategic projects for Nu's global growth. You will report to the Legal Director who leads this team. Interest in contributing actively to Nu's products and business, and the ability to think innovatively and challenge the status quo, are essential.
We are looking for someone with M&A experience, particularly in the financial and technology sectors. You will lead the legal workstreams of these projects, including due diligence and negotiation of transaction documents, in close alignment with our Corporate Development team and external advisors. We anticipate transactions in different countries, so we want someone who can learn quickly and contribute to innovative projects.
The role also involves negotiating complex agreements (e.g., Banking-as-a-Service, payments, partnerships and negotiations with global vendors) and advising on tech and fintech products. We are looking for someone who is AI-forward and innovative, who uses AI tools to work faster and better, and who helps the team adopt new ways of working.
We are looking for a lawyer with experience in complex contracts, strong negotiation skills, and the ability to autonomously lead cross-functional projects on matters relevant to Nu's growth.
Our team culture promotes knowledge sharing, skills development and constant feedback, so we can keep improving and stay adaptable to changes in our methods and processes.
This position should be located in one of the existing Nu's offices, preferably in São Paulo, Palo Alto or Miami.
Legal support on M&A, strategic partnerships and global contracts, including:
M&A: leading Legal's work on M&A, including interactions with internal areas and outside counsel, coordinating legal due diligence, negotiating transaction agreements, supporting strategic discussions and measures to be implemented post-signing and post-closing.
Strategic contracts: reviewing, negotiating and drafting contracts with global suppliers and strategic partners, with a focus on tech and fintech agreements - think innovative products. You will negotiate directly with counterparties and contribute to strategy and business vision.
AI and innovation: Using and promoting AI tools in legal work (research, drafting, review) and helping the team become more efficient.
Law degree and active admission to the New York Bar (in good standing);
Experience in M&A, particularly in the financial and technology sectors (law firm or in-house);
Experience with fintech products and in negotiating tech and fintech agreements;
AI-forward and innovative mindset, with hands-on use of AI tools in legal work;
Objective communication and proactive stakeholder management;
Adaptability and fast learning;
Holistic thinking;
Proactive and curious attitude;
Ability to solve problems creatively;
Project management.
Nice to have:
Brazilian bar (OAB) membership;
Advanced Spanish.
Location for this opportunity
Miami, United States
Our benefits
Opportunity of earning equity at Nu
Medical Insurance
Dental and Vision Insurance
Life Insurance and AD&D
Extended maternity and paternity leaves
Nucleo - Our learning platform of courses
NuLanguage - Our language learning program
NuCare - Our mental health and wellness assistance program
401K
Saving Plans - Health Saving Account and Flexible Spending Account
Work-from-home Allowance
Relocation Assistance Package, if applicable.
Work Model for this Role
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
We're looking for an outstanding AI Engineer with both a passion for design and experience architecting modern AI implementations.
Nu's design and research function is roughly 260 people. Over the past year they have been building their own tooling: something like 100 AI-assisted solutions and 30+ local knowledge repositories, each built inside a business unit to solve that unit's problem. Most of them work. None of them talk to each other.
The Design Center of Excellence exists to turn that kind of local invention into systems the whole function can build on. It has design ops and research ops. It does not have an engineer — which means the CoE can identify a need, specify a tool, and then has no one to build it.
This is that hire: the first engineer in the CoE, and the person who architects the systems that let design at Nu scale. You'll work directly with the designers and researchers who use what you build, and the person who scopes a system is the person who builds it.
NuBrain — the first priority. A global knowledge system for the design and research function, consolidating the 30+ local repositories that already exist. The hard part is not merging content; it's the context architecture — how retrieval is structured, how token consumption stays sane, and how content reaches people and agents at the moment it's useful.
New tools that enable superlative creative marketing and brand expressions at scale. As Nu scales globally, we are inventing new ways to express our brand in the product and through our marketing. Instead of hiring fleets of marketing designers in every country, we aim to build tools that enable consistent high quality creative expression to be driven centrally.
Canonicalizing what already exists. Roughly 100 AI solutions have been built locally by designers and researchers. Someone needs to understand what they are, decide what becomes standard for the function, and retire the rest before the duplication compounds.
Deciding the shape of the answer. Plugin, MCP server, agent, Claude skill, or a full platform — that call is yours to make and defend. Part of the job is telling the CoE that the tool they asked for should be something else.
- Architect and build the systems design at Nu runs on — increasingly agentic ones.
- Sit with designers and researchers, understand the need underneath the request, and turn it into something scoped and buildable.
- Stand up or reuse the infrastructure, write the code, and ship it to the function.
- Instrument what you build. Metrics and observability are part of the deliverable, not a follow-up.
- Own the roadmap for CoE tooling: prioritize, sequence, say no, and keep things moving without a PM behind you.
- Be the technical voice in a design organization — make trade-offs legible to people who don't read code.
An outstanding, deeply experienced AI engineer. This is an engineering hire first. You've spent years building systems other people build on, and recent years working with AI models on things like token consumption, rate limiting, response latency, MCP servers, and other modern AI engineering challenges.
A track record architecting UX systems. Before AI, you designed and built the foundations of user experience at scale — design systems, component platforms, UI frameworks, front-end infrastructure used by many teams.
A love for design that shows up in your work. Since AI, you've used it to build compelling examples and more sophisticated systems than were possible before. We'd like to see them.
Agentic systems that help design scale. Ideally you've built them — agents, tooling, or infrastructure that let designers do more, faster, and better. This is the strongest signal for the role.
A protagonist. You'll serve a 260-person function as a centralized hub. That means navigating stakeholders, leading projects, and pushing work through an organization that doesn't report to you. You drive the work yourself rather than relying on someone else to run the project.
Evidence you've shipped. Send us GitHub, live tools, demos, and systems you can walk us through. We are not asking for a design portfolio.
- Design systems and UI platform engineers at design-led product companies.
- Engineers at design tooling companies.
- Engineers who have been building AI and agentic tools for designers — in their day job, in open source, or in public.
- Founders and technical leads who were the engineer behind a design-led product.
- Not a designer who codes. The engineering bar is the bar.
- Not a generalist backend or infrastructure role. UX systems experience is core.
- Not customer-facing mobile product work. This is internal systems and tooling for the design function.
- Not a research or modeling role. (The \"design modeling\" profile — building the models AI consumes — is a different conversation, later.)
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
We are seeking an FP&A Senior Expert to lead financial planning and analysis for the businesses Nu is building beyond its core Latin American markets. Today that means Nu US and Nu Global. You will be the finance owner for these businesses and for new geographies from the first business case through launch: building their P&Ls, standing up planning and forecasting, and giving leadership a clear, independent view of whether each business is on track.
This role is not about maintaining an established forecast. New businesses start with little operating history, product plans that are still taking shape, and legal and regulatory structures that are still being defined. You will build the financial model of a business before it has data, decide which assumptions matter most, and revise them as the business learns. The scope covers every product we offer in these markets, including credit card, lending, banking, and international money movement.
The role is designed to move with Nu's expansion. As a business matures, its FP&A transitions into a permanent structure and you take on the next new market. You will also lead the financial analysis behind opportunities the company is evaluating, so you will be part of the conversation about where Nu goes next.
You will operate with a high degree of autonomy and consistent exposure to senior leadership, including the executives who run these businesses. You will be expected to hold a position when the analysis supports it, push back with evidence, and take direct feedback.
This is a senior individual contributor role. You will be the technical lead for a small team of up to three analysts, setting the standard for their work and developing them while staying hands-on in the models and analysis yourself.
Own the planning, budgeting, forecasting, and reporting cycles for Nu US and Nu Global, with full accountability for the integrity of the numbers and for the position Finance takes on them with leadership.
Build financial services P&Ls from first principles across credit, banking, and payments products, and model how product, pricing, and funding decisions flow through to each business's results and to Nu's consolidated P&L.
Lead the financial evaluation of new markets and products: unit economics, capital and funding requirements, the effect of legal entity and licensing structures, and the business case presented to senior leadership.
Bring deep expertise in cross-border money movement, including FX, funds-in and funds-out costs, card network economics, and stablecoin rails, and become the reference on these topics across Finance.
Partner with the leaders of the new businesses, bringing the finance perspective into pricing, product, and investment decisions early enough to shape them.
Prepare clear, concise executive materials that simplify complex topics, often on short timelines.
Set the analytical standard for the team: coach analysts, review their work, and build the processes and documentation that let each business's FP&A transition cleanly once it matures.
Drive the use of AI, advanced analytics, and automation in planning and analysis, while keeping the judgment to review and challenge AI-generated output.
Required
Financial services P&L mastery: you can build the P&L for a credit card, lending, banking, or payments product from a blank page, understand how every line interacts, and find what is wrong in a model built by someone else or by an AI tool.
Money movement and digital asset expertise: deep understanding of cross-border remittance economics, payment networks, and stablecoins, with working knowledge of crypto.
Builder mindset: you are comfortable starting from incomplete information, making assumptions explicit, and building planning processes where none exist yet.
Executive presence: you present with clarity and authority to senior executives, hold your ground on substance, and adapt when new information changes the answer.
Stakeholder management: you build trust-based relationships with business leaders, legal, risk, and regulatory teams, and influence decisions without formal authority.
Technology and AI fluency: you use modern analytics and AI tools to raise the speed and quality of the team's work, and you know where their output needs a human check.
Talent development: you raise the bar for the analysts around you through coaching, direct feedback, and the example you set.
Qualifications
Bachelor's degree in Finance, Economics, Accounting, Engineering, Business, or a related field; an advanced degree or relevant certification (e.g., CFA) is a plus.
Extensive experience in FP&A, strategic finance, corporate development, or business analysis in financial services, such as a bank, card issuer, payments or remittance company, or fintech.
Proven track record of building P&Ls and forecasting models for financial products, not only maintaining them.
Direct experience with international money transfer, payment networks, or stablecoins.
Experience launching or scaling a new business, market, or product within a larger financial institution is a plus.
Experience presenting to and influencing senior leadership on strategic decisions.
Experience mentoring or leading analysts.
Fluency in English; Portuguese or Spanish is a plus.
Location
Miami, US
Work model
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Office requirement
For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Opportunity of earning equity at Nu
Medical Insurance
Dental and Vision Insurance
Life Insurance and AD&D
Extended maternity and paternity leaves
Nucleo - Our learning platform of courses
NuLanguage - Our language learning program
NuCare - Our mental health and wellness assistance program
401K Saving Plans - Health Saving Account and Flexible Spending Account
Work-from-home Allowance
Relocation Assistance Package, if applicable.
Total compensation includes base salary, RSUs and benefits. Base salary range: US$177k - US$222k.
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
About the Role
You’ll be part of Nu’s global expansion one of the most exciting chapters in our story. As we enter new international markets, customer experience is our most powerful differentiator, and this role sits at the heart of it.
As a Customer Experience Analyst on our internationalization team, you’ll be a founding member of a CX operation built from scratch in a brand-new country. That means you’ll do more than handle customer interactions — you’ll help shape how we operate, train, and grow across borders. From delivering mind-blowingly great support to identifying process gaps and turning customer feedback into business insight, your work will directly influence what Nu looks like for customers in new markets around the world.
This is a role for someone who thrives in fast-moving environments, cares deeply about people, and is excited by the challenge of building something from the ground up — with the full backing of a global platform behind them.
You’ll be responsible for
Deliver first and second level customer support across chat, email, back-office, and phone channels, consistently meeting CX metrics and ensuring an outstanding customer experience in all supported languages.
Manage the CX knowledge base and training processes to ensure team members are equipped to handle all case types — including complex and escalation-worthy situations — with confidence.
Monitor CX metrics, identify trends and opportunities, and design and implement action plans to continuously improve performance and customer satisfaction.
Alert relevant stakeholders to operational needs and opportunities, including headcount requirements, training gaps, and people-related inputs.
Coordinate local initiatives with broader organizational and cross-functional efforts involving the Xpeer team, including support for new international market launches.
Ensure all customer excellence processes are documented, accessible, and kept up to date at the squad level.
Switch seamlessly across support squads and roles as the team grows and evolves, bringing consistency and energy to each area.
We are looking for a person who has
Required
2 to 3 years of experience in customer service or operations roles, ideally in high-volume or fast-paced environments.
Bilingual proficiency in Spanish and Portuguese.
Strong analytical and data-driven mindset, with the ability to read metrics, spot patterns, and turn insights into action.
Excellent people skills: you genuinely enjoy engaging with customers and colleagues from diverse backgrounds, and you go the extra mile to create memorable experiences.
Comfort working across multiple tools, topics, and roles simultaneously — multitasking comes naturally to you.
Studying for or holding a professional degree in any field.
Nice to have
Proficiency in more than one additional language from the list above.
Experience with knowledge base management or training coordination.
Familiarity with CX platforms, ticketing tools, or support metrics dashboards.
Location for this Opportunity
Bogotá, Colombia.
This is a fully on-site role based at our Bogotá office.
Our Benefits
Chance of earning equity at Nu
Extended maternity and paternity leaves
Health and life insurance
NuCare — Our mental health and wellness assistance program
Nucleo — Our learning platform of courses
NuLanguage — Our language learning program
Vacations of 15 workdays
Gym partnership
Work-from-home Allowance
Parental Consultancy
Explore how we build technology at Nubank
🎥 youtube.com/@building.nubank
🎧 Listen to our stories on Spotify
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
Our Financial Planning & Analysis (FP&A) team's challenge is to help Nubank make better financial decisions. Our mission is to understand the company's performance from a financial perspective by analyzing past results and creating future projections. Broadly, our team is subdivided into FP&A Horizontals, FP&A Markets, FP&A Global Products, FP&A Efficiency, and Procurement.
Analyzing, explaining, and projecting the financial aspects of products related to the Lending Business Unit.
Improving FP&A processes to generate insights and provide clarity in financial statements, always thinking in a scalable way and using reliable data.
Understanding and analyzing the impact of product-related decisions on a Business Unit's (BU) financial results.
Automating reports by connecting them to databases from different sources.
Building, updating, and reviewing financial models and simulators.
Preparing and presenting executive materials with financial results to the Business Unit and the Board of Directors.
Bachelor's degree
Experience in financial forecasting and analysis (P&L, Balance Sheet, and Cash Flow).
Solid knowledge of financial modeling.
a strong analytical ability to manage and evaluate complex data.
Eager to learn and adapts easily to change.
Strong communication skills to proactively interact with various business partners and stakeholders (Product, Finance, Markets).
Advanced knowledge of Excel / Google Sheets.
Proficient in English.
Knowledge of programming languages (Scala, SQL, and Python) as a plus.
Preference for candidates with previous experience in Credit (other Banks or Fintechs.)
Location
Sao Paulo, Brazil
Work model
Hybrid
Office requirement
2 days per week at the office.
Chance of earning equity at Nubank
Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)
Public Transportation Commuting Benefit (Vale-Transporte)
NuCare – Psychological, Financial and Legal Assistance Program
Life Insurance
Medical Plan
Dental Plan
NuLanguage – Language Course Program
Nucleo - Our learning platform of courses
Extended Parental Leave
Daycare Allowance
Parental Consultancy
Work-from-home Allowance
Gym Partnerships
30 days of paid vacation
Relocation Assistance Package, if applicable
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
At Nubank, the ALM area plays a strategic role by planning and managing liquidity, funding, and interest rate risk, which provides a global view of the bank as a whole.
The Senior ALM Analyst works on solving advanced analytical problems, using data, experience, and tools. They work in close collaboration with finance teams, such as FP&A and Controllership, as well as with risk areas and internal stakeholders.
• Strategically planning and managing long-term liquidity and funding structure, interest rate risk of the banking book (IRRBB), and the funds transfer pricing (FTP) framework.
• Solving advanced analytical problems using data, experience, and tools.
• Developing a global financial view of Nubank's business as a whole.
• Supporting liquidity and funding management for national and international operations.
• Collaborating with team members and other teams in a constructive and data-driven manner.
Required
• Experience with balance sheet management, risk management, or asset and liability management (ALM), or related areas.
• An analytical background.
• Statistical and forecasting skills.
• Interest or knowledge in data manipulation tools (such as DataBricks, SQL, Python, and SAS).
• Previous experience in related areas is a plus (e.g., ALM Treasury, Market and Liquidity Risk, Financial Planning, etc.).
• Advanced English proficiency.
Location
São Paulo, Brasil
Work model
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Office requirement
For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Chance of earning equity at Nubank
Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)
Public Transportation Commuting Benefit (Vale-Transporte)
NuCare – Psychological, Financial and Legal Assistance Program
Life Insurance
Medical Plan
Dental Plan
NuLanguage – Language Course Program
Nucleo - Our learning platform of courses
Extended Parental Leave
Daycare Allowance
Parental Consultancy
Work-from-home Allowance
Gym Partnerships
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
We strive for state-of-the-art software development practices, that currently includes a variety of technologies. While we value candidates that are familiar with them, we are also confident that software engineers who are interested in joining Nubank will be able to learn from our team.
Horizontally scalable microservices written mostly in Clojure, using Finagle and leveraging upon functional programming techniques and hexagonal architecture
High throughput jobs and inter-service communication using Kafka
Continuous Integration and Deployment into AWS
Storing data in Datomic and DynamoDB
Monitoring and observability with Prometheus
Running as much as possible in Kubernetes
We are a process-light organization that values human interactions. We value working in small, independent teams that feel like small startups within the company, and eschew coupling and centralizing where realistic. We understand that execution is the key to success and optimize processes to remove bottlenecks.
You can read more about it in our engineering blog and get some insights into how we work.
You’ll be Responsible for
Lead a team of 8~10 software engineers (ICs)
Foster a culture of teamwork, feedback and continuous improvement
Conduct effective 1:1s, team meetings and rituals
Manage individual contributors, enabling them to be high performers and support others
Deliver distributed systems at scale
Align stakeholders around team’s vision, goals, and metrics
Reason about software architecture design decisions
Look and implement improvements in the way we work and organize
Experience leading Engineering teams, ideally with a background as a software engineer or software architect
Experience being accountable for people management, having exposure to performance assessment, hiring, supporting career growth, etc
Experience leading agile teams, being familiar with the most relevant ceremonies, metrics and processes
A good level of technical understanding, being able to take part in architecture discussions with Engineers and to translate complex, technical projects and concepts for non-engineers.
Advanced level of English - you'll be part of a global team
Location
Mexico City, Mexico.
Work model
Hybrid
Office requirement
Hybrid 2–3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/.
Our benefits are designed to support your wellbeing, development, and life outside of work. For Mexico, they include:
Chance of earning equity at Nu
Extended maternity and paternity leaves
Health and life insurance
Dental and Vision Insurance
NuCare – our mental health and wellness assistance program
Nucleo – our learning platform of courses
NuLanguage – our language learning program
Holiday Bonus (“Aguinaldo”) of 30 days of pay per year
17 days of paid vacation with 25% vacation bonus
Gym partnership
Food card
Work-from-home Allowance
Parental Consultancy
Relocation Assistance Package, if applicable
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
You will join an engineering squad in our Berlin office working on distributed systems and platform infrastructure. Our products serve analytics engineers and business teams across the company, but this is primarily a systems engineering role (roughly 75% core software systems engineering, 25% data architecture). We value engineering depth: we build internal distributed solutions and understand the runtimes underneath, rather than only orchestrating managed tools.
As a Senior Software Engineer you will shape the architecture of our low-level infrastructure, orchestration frameworks and storage engines. You will lead technical design, resolve systemic bottlenecks in compute and streaming layers, and mentor engineers across squads, working with colleagues in Berlin, the US and Latin America.
What you will do
Design and build core low-level services and distributed runtimes for Nubank’s global data platform, with high fault tolerance, elastic scale and sub-second event availability.
Lead the design of compute orchestration frameworks on large Kubernetes clusters, improving scheduling throughput and resource utilization for complex data pipelines.
Design and optimize high-throughput streaming and storage architectures using Apache Kafka and distributed database internals for mission-critical financial workloads.
Find and remove performance, network and storage bottlenecks across the infrastructure stack to reduce latency.
Work with Analytics Engineering leads and platform users to define internal APIs, developer toolchains and data modeling practices that speed up developers company-wide.
Set standards for resilience testing, automated failover, observability and architectural documentation.
What you bring
Substantial experience designing, scaling and operating mission-critical distributed systems and backend architectures in high-throughput production environments.
Strong practical knowledge of container orchestration and systems management at scale, ideally Kubernetes internals and custom controllers or operators.
Advanced proficiency in a systems-oriented language such as Go, Java, Scala, Rust or C++.
Experience with database system architecture (storage engines, indexing, replication) and/or event-driven architectures using Apache Kafka.
A track record of technical leadership: writing design proposals, aligning teams on complex technical decisions, and mentoring engineers.
Nice to have
Experience building internal developer platforms, custom compute engines or low-level database products.
Experience with data platforms or compute runtimes that support production AI/ML training and inference.
Familiarity with multi-region AWS networking, security, IAM and compute.
Involvement in open-source distributed systems projects (e.g. Kubernetes, Kafka, data orchestration).
What we offer
We offer a competitive base salary in line with market rates, depending on experience and skills, along with:
Learning and wellness allowance
Vacations of 28 working days
Opportunity of earning equity at Nu
NuLanguage - Our language learning program
Nucleo - Our learning platform of courses
NuCare - Our mental health and wellness assistance program
Extended maternity and paternity leaves
Life Insurance and AD&D
Work-from-home Allowance
Relocation Assistance Package, if applicable
Work Model
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Our working language is English.
Equal opportunity
We believe diversity makes our products and our teams better. We welcome applications from everyone, regardless of gender, ethnic origin, religion or belief, disability, age, or sexual identity. Severely disabled applicants with equivalent qualifications will be given preference.
Data protection
Your data is processed by Nubank in line with the GDPR. Details, including retention periods, are in our Candidate Privacy Notice on our careers page.
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
ORA (Operational Risk Affairs) is the team that keeps the company's operational risk landscape visible, monitored, and under control across credit, regulatory, and transactional domains. Our BAs don't just monitor their own domains end-to-end: from KRI design to risk narrative to independent representation in ORA leadership forums. If you like turning complex risk signals into clear decisions that move real numbers, this is your seat.
Solve Ambiguous Problems: Lead deep-dive analyses on complex business questions, synthesizing unstructured data into clear, executive-ready recommendations.
Analyze Market & Onchain Trends: Evaluate blockchain transactions, liquidity, token activity, and market shifts to uncover consumer behavior insights.
Run impactful projects: 2-3 initiatives with ambiguous objectives and scope to be tackled with Engineering, Product, Controllership and BCOs (Business Control Officers).
Raise the bar on KRIs and controls: thresholds, signal logic, data quality and services interactions, all reviewed and connected to impact to escalate to leadership
Own Core Metrics & Dashboards: Serve as the single point of ownership for key metrics and maintain executive dashboards.
Shape how we use AI — build shared prompts, skills, automated routines or bots to make us faster without making us less right or critical.
Build Financial & Strategic Models: Create quantitative models, scenario analyses, and market sizing to evaluate new product features and international growth.
Develop Clean Data Pipelines: Write efficient SQL and Python code to extract, transform, and structure complex datasets, establishing reliable ETL workflows.
Leverage AI & Modern Tooling: Responsibly integrate AI copilots and automated workflows into daily analytics to increase speed and decision quality.
Align Cross-Functional Partners: Collaborate with Product, Engineering, Legal, and Compliance to assess the commercial and operational impact of regulatory updates and business strategy.
Analytical Capacity & Rigor: Strong foundation in quantitative analysis, probability, statistical modeling, and financial mechanics applied to complex business problems.
Experimentation & Causal Inference: Hands-on experience designing controlled A/B tests, measuring statistical significance, and establishing guardrail metrics.
Technical & Tooling Proficiency: Advanced SQL and Python skills for data extraction, manipulation, and pipeline development.
Product & Strategic Thinking: Experience working alongside product managers and engineers in an iterative, fast-paced product development environment.
Executive Communication: Proven ability to translate complex quantitative findings into concise, compelling data stories that influence stakeholders.
Our Benefits:
Opportunity of earning equity at Nu
• Medical Insurance
• Dental and Vision Insurance
• Life Insurance and AD&D
• Extended maternity and paternity leaves
• Nucleo - Our learning platform of courses
• NuLanguage - Our language learning program
• NuCare - Our mental health and wellness assistance program
• 401K Saving Plans - Health Saving Account and Flexible Spending Account
• Work-from-home Allowance
• Relocation Assistance Package, if applicable
Work model
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
The AI Transformation Office (AITO), part of AI Core, is Nu's central office driving the company-wide AI transformation. We orchestrate all of the AI workstreams — including function transformation, infrastructure, AI risk, AI cost and communications — and work directly with Nu's management team and senior leaders across the company.
You join a small core team as the person who brings the outside view: first-hand experience of how an AI plays a key role at a company that is further along. You'll use it to shape where Nu's transformation goes next, decide which AI solutions we build or buy, and structure how progress reaches the management team — while staying hands-on enough to unblock the initiatives that matter most.
Impact: you will shape the direction, reach and quality of Nu's AI transformation.
Shape Nu's AI strategy with industry learnings. Bring what worked and failed at top players to define where Nu goes next — what to double down on, what to stop, how to sequence it, and which operating model fits.
Define our AI solutions portfolio. Map the AI solutions we have internally and support build-vs-buy calls — which tools, harnesses and context layers Nu should build in-house versus source externally — and shape the scope of the ones we build.
Own the management team narrative. Structure what goes to Nu's management team every week — turning signals from every workstream into a clear picture of progress, risks and the decisions needed.
Define what success looks like. Set ambitious targets for our AI initiatives and the KPIs, measures, and mechanisms that show whether they are actually delivering impact.
Unblock critical initiatives. When something is stuck, go into the team, understand the blocker and resolve it — across functions, without formal authority.
Run the operating rhythm. Lead weekly workstream sessions with initiative owners on gaps, ETAs and resourcing; connect cross-workstream dependencies and escalate risks early.
• Opportunity of earning equity at Nu
• Medical Insurance
• Dental and Vision Insurance
• Life Insurance and AD&D
• Extended maternity and paternity leaves
• Nucleo - Our learning platform of courses
• NuLanguage - Our language learning program
• NuCare - Our mental health and wellness assistance program
• 401K Saving Plans - Health Saving Account and Flexible Spending Account
• Work-from-home Allowance
• Relocation Assistance Package, if applicable
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
Deputy MLRO (AML Compliance)
Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we're building.
Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human.
Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Bank. Visit our institutional page https://international.nubank.com.br/careers/
Nu Global AG is Nu's Swiss entity, based in Zug. It went live in October 2026 with its AML/CFT and sanctions framework already in place: entity risk analysis, internal directives, customer risk classification, monitoring and screening standards, and MROS reporting. The same team also drives the next steps of Nu's expansion in Europe.
We are looking for a senior AML professional to act as deputy to the Head of AML/CFTP & Sanctions. In 2027 you will take over the day to day MLRO duties of the Swiss entity, so the Head of AML can focus on strategy, and you will help take the framework built in Switzerland to new markets in Europe, adapting it to the new EU AML package (AMLR and AMLD6).
You will join a small, senior team where everyone owns their decisions and does the work themselves. You will work directly with senior management, the first line, our auditors and our regulators.
Act as deputy to the AML Compliance Officer (MLRO) and stand in whenever needed
Run the day to day MLRO activities: escalated cases, decisions on reports to MROS under Art. 9 AMLA through goAML, and sanctions duties towards SECO, including asset freezes
Review and challenge the first line: sample based quality assurance of alert handling and case files, and sign off on changes to transaction monitoring rules and screening thresholds
Keep the framework current: entity risk analysis, internal directives and procedures, and the annual AML/CFT report to the Board
Issue the financial crime opinion on new products, features and material changes at the Product Risk Committee
Be the point of contact for our SRO, MROS, SECO and the external AML auditor, and for due diligence requests from partner and correspondent institutions
Own the AML/CFT training plan and the training duty under Art. 8 AMLA
As Nu expands in Europe, adapt the Swiss framework to the new EU AML package (AMLR and AMLD6) and turn it into binding control requirements for product, engineering and operations
Served as MLRO, AML Compliance Officer or formal deputy at a regulated financial intermediary in Switzerland, supervised by FINMA or an SRO, or in the EU (mandatory)
Lives in Switzerland today (mandatory)
Meets the fit and proper requirements that regulators apply to AML officers (mandatory)
Holds the CAMS certification (mandatory)
Speaks fluent English, our working language, and fluent German (mandatory)
Has practical experience with the Swiss AML framework (AMLA, AMLO, FINMA AMLO and SRO rules, MROS and SECO reporting), the EU AML framework, or both, and a working knowledge of the new EU AML package (AMLR and AMLD6)
Has built or set up an AML function or framework
Has taken and defended reporting and freezing decisions, and has dealt directly with FINMA, SROs, other regulators and external auditors
Has reviewed and challenged first line controls at a senior level: transaction monitoring, sanctions screening, KYC and customer risk classification
Writes clearly and precisely in policies, opinions and regulatory correspondence
Nice to have
Sanctions expertise: screening, list management, asset freezes and reporting under Swiss and EU sanctions regimes
Experience with international remittances and cross border payments
Travel Rule compliance, including for digital assets
Experience in a fintech or in a newly authorised financial institution
Comfort using data and AI tools to review alerts, test controls and draft documentation
Other certifications such as CGSS, CCAS, Chainalysis Reactor or Chainalysis KYT (recommended)
Zug, Switzerland (you must live in Switzerland today)
Chance of earning equity at Nubank
Health Insurance Allowance for you and your dependents
Pension Plan
Accident Insurance
Daily Sickness Benefits
Life Insurance & Death Benefits
NuCare – Employee Assistance Programme, available 24/7 for you and your dependents
NuLanguage – Language Course Program
Extended Parental Leave
International Travel Insurance for business trips
Work-from-home Allowance and office equipment for working from home
Parking space at the Zug office
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
About the role
Money Boxes (\"Caixinhas\") is one of Nubank’s most strategic product innovations, transforming how millions of customers organize, save, and grow their money across Latin America. As Nubank expands into new geographies and financial verticals, we are looking for an exceptional Senior Staff Software Engineer to serve as the chief technical authority for our Money Boxes core platform.
In this role, you will operate at the intersection of high-concurrency distributed systems, transactional ledgering, investment asset allocation, and liquidity orchestration. You won't just maintain existing product flows—you will architect the foundational engines that enable millions of users to dynamically deposit, segment, and yield return on their savings instantly, securely, and at massive scale.
Your Mission: scale an extensible, multi-tenant Money Boxes platform that abstracts complex investment assets, yield generation mechanisms, and regulatory ledgering into simple, bulletproof platform capabilities across multiple international markets.
What You Will Own & Build
Money Boxes Platform Architecture: Define and execute the multi-year technical vision for Money Boxes backend architecture, ensuring high extensibility to support diverse underlying assets (e.g., fixed income, yield-bearing accounts, money market funds) across different countries.
Core Ledgering & Transaction Engines: Architect high-throughput, double-entry accounting engines and balance tracking systems that guarantee exact-once delivery, deterministic reconciliation, and real-time calculation of accruals and yield.
Liquidity & Asset Routing Infrastructure: Design resilient execution flows for deposits, withdrawals, and auto-investments, managing real-time settlement with internal brokerages, clearinghouses, and banking rails with low latencies and zero transactional error margin.
Multi-Country & Multi-Currency Abstractions: Abstract regional regulatory rules, local tax logic, and currency nuances into clean platform boundaries so product squads can launch localized Money Boxes experiences in record time.
Technical RFC Leadership: Author comprehensive design documents (RFCs) and drive architectural consensus across Payments, Core Banking, Investments, and Security leadership.
Engineering Mentorship & Technical Rigor: Elevate engineering standards across Money Boxes squads by mentoring senior engineers in distributed systems design, resilience patterns, fault tolerance, and domain-driven design.
What We Are Looking For
Senior IC Track Record: Proven experience as a senior technical leader (Staff/Senior Staff level) designing, operating, and scaling highly available, mission-critical distributed systems.
Fintech, Banking, or Investments Domain Depth: Deep hands-on experience building systems in transactional environments—such as savings platforms, ledger/accounting engines, investment order management, custody, or core banking infrastructure.
Distributed Systems Mastery: Exceptional fluency in event-driven architectures, transactional consistency, distributed sagas, domain-driven design (DDD), and high-concurrency microservices.
Platform & API Mindset: Demonstrated ability to build domain-agnostic, developer-friendly platforms and APIs with explicit contracts, SLAs, and high observability that allow consuming product teams to innovate rapidly.
Strategic & Horizontal Influence: Proven success driving cross-organizational technical alignment, navigating architectural trade-offs, and communicating technical strategy clearly to engineering leaders, Product Managers, and General Managers.
Language & Location: Professional fluency in English is required for international collaboration. Portuguese or Spanish is a plus. Roles are open in Brazil (hybrid model) or key US hubs..
Why Join Us?
You will join a high-bar engineering culture that values architectural clarity, technical depth, and rapid execution speed. You will directly own the systems that help over 140 million people build financial security and grow their wealth—shaping the future of personal finance technology across global markets.
Work model
[Hybrid / On-Site]
Office requirement
2 days per week at the office.
Chance of earning equity at Nubank
NuCare – Psychological, Financial and Legal Assistance Program
Life Insurance
Medical Plan
NuLanguage – Language Course Program
Nucleo - Our learning platform of courses
Extended Parental Leave
Relocation Assistance Package, if applicable
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
Internal Audit helps Nubank grow responsibly by independently assessing whether key risks are identified and managed, controls are working as intended, and important financial processes are reliable.
In this role, you will join Internal Audit’s Finance team and work across a broad range of financial topics, including accounting, treasury, credit risk, market and liquidity risk, capital, and topics related to the financial market. You will navigate Nubank’s data environment, connect information across systems and domains, and turn your analysis into clear evidence and insights that support the audit agenda.
As part of the Internal Audit, you will work on audits from planning through fieldwork and reporting. This includes understanding processes and controls with stakeholders, identifying risks, designing and executing audit procedures, and documenting your work and conclusions. Data is an important part of the role: you will use it to perform substantive testing, assess control effectiveness, and identify anomalies or emerging risks. You will also contribute to opportunities to strengthen continuous risk monitoring through technology and data-driven approaches.
The role calls for a solid understanding of accounting and financial markets, including how financial institutions operate and how their activities are reflected in their accounts and risk management. You will work closely with auditees and teammates, bringing clear and constructive communication.
This role is based in São Paulo, Brazil, with in-office presence at HQ1 on Mondays and Thursdays. The team currently supports audits in Brazil, Mexico, Colombia, and the United States, so English communication will be important.
Navigate Nubank’s data environment to understand how relevant information is generated, stored, and used across systems, and apply that understanding to design and execute robust audit procedures. You should be comfortable working with data from the start and willing to use programming and available AI tools to support your work.
Apply your understanding of accounting and how financial institutions operate, including how their activities affect accounting records, to assess risks and controls in context.
Perform audits across financial processes and topics such as accounting, treasury, credit risk, market and liquidity risk, capital, and models, assessing process risks, data quality, and the design and operating effectiveness of controls.
Participate in walkthroughs with auditees to map processes and controls, identify risks, and help shape audit plans with support from the project leader.
Execute control tests, including design and operating-effectiveness testing, and data-driven substantive tests.
Produce clear, traceable audit workpapers that connect the risk being assessed, the procedures performed, the evidence obtained, and the conclusions reached.
Communicate potential issues early and constructively, that are grounded in reliable evidence, and help stakeholders make informed decisions about financial and control risks.
Build collaborative relationships across Internal Audit and the business, communicate clearly and respectfully, and adapt to different stakeholders, processes, and audit assignments.
Support audits across geographies as the team’s work expands beyond Brazil, communicating in English in writing and in conversations.
Use technology to help Internal Audit identify patterns, exceptions, and potential risks.
Contribute to data-driven routines, indicators, and automated tests that can support continuous auditing and ongoing and predictive monitoring of relevant risks and controls. Check out our blog post: Reinventing Internal Audit by Embracing Technology.
A solid foundation in accounting and financial markets, including an understanding of how financial institutions operate, how their chart of accounts is structured, and how their activities are reflected in accounting records.
Data literacy and ability to navigate complex data environments.
Knowledge of Scala, SQL, Python, or another programming language, and the ability to use them to explore and validate complex data.
Proficient in risk management strategies.
Clear, constructive communication and the ability to build collaborative relationships with auditees and teammates.
Problem-solving skills, coupled with effective communication capabilities.
Experience at a bank, fintech, payment institution, investment fund, insurer, or financial services audit practice is required.
Be comfortable speaking with an English-speaking audience.
Location
São Paulo - SP, Brazil
Work model
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Office requirement
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration.
Our Benefits:
Chance of earning equity at Nubank
Food/Meal Card (Vale-Refeição and/or Vale Alimentação)
Public Transportation Commuting Benefit (Vale-Transporte)
NuCare – Psychological, Financial and Legal Assistance Program
Life Insurance
Medical Plan
Dental Plan
NuLanguage – Language Course Program
Nucleo - Our learning platform of courses
Extended Parental Leave
Daycare Allowance
Parental Consultancy
Work-from-home Allowance
Gym Partnerships
30 days of paid vacation
Relocation Assistance Package, if applicable
Explore how we build technology at Nubank:
🎥 youtube.com/@building.nubank ↗
🎧 Listen to our stories on Spotify ↗
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
We are seeking an FP&A Senior Specialist to be the finance partner for our Digital Assets organization. Today that means our crypto trading and custody business in Brazil and the digital asset products inside Nu Global, including stablecoin balances, cross-border money movement, and crypto trading. As Nubank and the Digital Assets business expands to additional geographies, you will own the finance view of this business in each market it enters.
Digital Assets is both a customer product and a set of rails. Stablecoins, FX, on and off ramps, and card spending can be a source of revenue, a cost to manage, or the reason a customer chooses us in the first place. This role is about building as the business grows, including how we model and forecast it, starting with the economics of a single customer, trade, or balance and building up to the business P&L. You will also own the position Finance takes on those numbers with Digital Assets leadership.
The scope covers every digital asset product we offer, in every market where we offer it. Economics and accounting differ by product, entity, and country, and many of the answers are still being worked out. You will decide which assumptions matter most, make them explicit, and revise them as the business learns.
You will operate with a high degree of autonomy and regular exposure to the leaders who run these businesses. You will be expected to hold a position when the analysis supports it, push back with evidence, and take direct feedback. This is a senior individual contributor role. You will stay hands-on in the models and analysis, and you will help raise the standard of work across the FP&A team around you.
Own the planning, budgeting, forecasting, and reporting cycles for Digital Assets across Brazil and Nu Global, with accountability for the integrity of the numbers and for the position Finance takes on them with leadership.
Build the P&L for each digital asset product, from trading and swaps to custody and stablecoin yield, and model how volume, take rate, balances, pricing, and partner costs flow through to Nubank's consolidated results.
Track gross profit and cost-to-serve, including execution and liquidity costs, custody and platform provider fees, payment network and funding costs, and regulatory and audit requirements, and bring a point of view on what should change when results move.
Support expansion into new geographies with the financial analysis behind each launch, including unit economics, local rails and funding methods, and the effect of licensing and legal entity structures.
Partner with Controllership, Treasury, Legal, and Risk on custody accounting, reconciliation, yield accrual, and liquidity planning as assets under custody and stablecoin balances scale.
Work with Digital Assets product and business leaders early enough to shape pricing, product, and investment decisions.
Prepare clear, concise executive materials that simplify complex topics, often on short timelines.
Use AI, advanced analytics, and automation to speed up planning and analysis, while keeping the judgment to review and challenge AI-generated output.
Required
You can build the P&L for a trading, custody, payments, or banking product from a blank page, understand how the lines interact, and find what is wrong in a model built by someone else or by an AI tool.
You understand how money movement and digital assets make and cost money, including trading and liquidity, custody, stablecoins and yield, FX, and card and payment networks, or you have the curiosity and rigor to get there quickly.
You are comfortable starting from incomplete information, making assumptions explicit, and building planning processes where none exist yet.
You present with clarity to senior stakeholders, hold your ground on substance, and adapt when new information changes the answer.
You build trust with product, controllership, treasury, legal, and risk partners, and you influence decisions without formal authority.
You use modern analytics and AI tools to raise the speed and quality of your work, and you know where their output needs a human check. SQL and data skills are a plus.
You share what you know, give and take direct feedback, and help raise the bar for the analysts around you.
Qualifications
Bachelor's degree in Finance, Economics, Accounting, Engineering, Business, or a related field; an advanced degree or relevant certification (e.g., CFA) is a plus.
Experience with crypto, stablecoins, FX, or cross-border payments.
Experience in FP&A, strategic finance, corporate development, or business analysis, ideally in financial services, such as a bank, brokerage, exchange, card issuer, payments or remittance company, or fintech.
Track record of building P&Ls and forecasting models for financial products, not only maintaining them.
Experience supporting the launch or scaling of a new product or market within a larger financial institution is a plus.
Experience presenting to and influencing senior leadership.
Fluency in English and Portuguese; Spanish is a plus.
Location
São Paulo, Brasil
Work model
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Office requirement
For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Chance of earning equity at Nubank
Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)
Public Transportation Commuting Benefit (Vale-Transporte)
NuCare – Psychological, Financial and Legal Assistance Program
Life Insurance
Medical Plan
Dental Plan
NuLanguage – Language Course Program
Nucleo - Our learning platform of courses
Extended Parental Leave
Daycare Allowance
Parental Consultancy
Work-from-home Allowance
Gym Partnerships
30 days of paid vacation
Relocation Assistance Package, if applicable
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
Business Analysts at Nubank
As a company at the forefront of Brazil's financial revolution, Nubank has experienced exponential growth since its inception. To keep your growth path healthy, numerous critical decisions must be made constantly. Business Analysts are fundamental to the decision-making process because they must not only be able to handle large amounts of information and data, but also consistently think of ways to improve our clients' experience.
It is the BA's responsibility to structure and analyze the data, and use the results to test different solutions to improve Nubank's efficiency.
We are looking for people who are independent and unafraid to take the initiative to identify and solve problems that are not necessarily obvious.
You can read more about it in our blog and get some insights into how we work.
About Portfolio Analytics: we own the decision infrastructure in Global Lending: valuation, monitoring, predictions, the AI-first analytical stack, and foundational tests. If a lending decision is made on a number, this team most likely owns how that number is produced.
Our scope covers all programs and products: Unsecured, Secured, PJ, Private Payroll, and New Markets, across BR and MX. Core assets include valuation governance (Photon, predictions, Profeta), the Weekly KPIs and tactical monitoring backbone, GBR and State of Business, the UFTV2 foundational test, and the LCW / Claude analytical workspace.
Challenges ahead: H2 2026 is about scaling the AI-first pivot from this team out to the whole BU, making valuation governance the standard every book runs on, and extending the monitoring backbone beyond BR.
As a Business Analyst, you’re expected to:
Do a lot of investigative work, focused on deciding which data makes the most sense to use in which situation. If you don't have the data, it's your job to think about what tests can be done or how to extract the information you need to answer your questions;
Support your team in making data-based decisions by monitoring analysis and decisions, ensuring the flow of projects and making the process of taking risks comfortable despite the uncertainties;
Learning how to work with a large volume of data to build a solid foundation for decision making with calculated risks - even knowing that not all the answers are in the data and/or that not all the data you would like is available;Use tools like SQL, Python and Scala - taught during your first weeks with us - for data extraction;
Understand our products and interactions with other areas;
Take advantage of opportunities to grow and learn from a well-prepared and highly qualified team;
Opportunity to work in a complex, dynamic and diverse environment, participating in projects that will impact a large number of clients.
Manage 5 BAs in Portfolio Analytics, the team that owns valuation, monitoring, and predictions for every credit program across Global Lending (BR + MX)
Valuation governance (all programs — Unsecured, Secured, PJ, Private Payroll, New Markets).
Own Photon, the prediction frameworks and the Profeta automated valuation pipeline
Set and defend the standard for every book to value its portfolio on the monitoring backbone (high senior leadership exposure).
Weekly KPIs, tactical monitoring, monthly GBR and State of Business monitoring routines with high exposure to the whole BU.
Evolve the core dataset infra for the whole BU to prepare for global scalability.
Foundational testing: Ownership of foundational testing methodology and infrastructure. UFTV2 is already the reference framework for the entire lending process.
Explore new opportunities and BU support, including scaling AI-first analytics across the BU, new valuation dimensions such as collection costs and regulatory framing, and extending the monitoring backbone beyond BR.
What are we looking for?
Analytical capacity: ease with numbers and calculations, having the ability to solve problems mathematically;
Business basics: dynamics between risks and opportunities, as well as interaction between business areas and technical areas (products/engineering);
Problem solving: ease and creativity to seek solutions to day-to-day challenges and achieve the best results;
Ability to understand how your decisions and work impact our customers' experience, seeking results that align with our purpose;
Willingness and ease of learning, especially for tools;
A mix of credit valuation and analytical-platform skills setting valuation methodology and governance, as well as building the AI-first tooling the rest of the BU runs on.
Openness to receive feedback and incorporate it into your daily life and development;
Adaptability to the multifunctional environment;
Profiles that add value to Nubank's culture.
Our Benefits
Chance of earning equity at Nubank
Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)
Public Transportation Commuting Benefit (Vale-Transporte)
NuCare – Psychological, Financial and Legal Assistance Program
Life Insurance
Medical Plan
Dental Plan
NuLanguage – Language Course Program
Nucleo - Our learning platform of courses
Extended Parental Leave
Daycare Allowance
Parental Consultancy
Work-from-home Allowance
Gym Partnerships
30 days of paid vacation
Relocation Assistance Package, if applicable
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
The Traffic Management team keeps Nubank’s customer‑facing and internal services reachable and secure. It is the layer that routes and protects every service request, from mobile app entry points to service‑to‑service calls across all our regions and environments. This function owns the strategy and execution for our service mesh ensuring our products can scale safely as we grow and expand. In this role, you will drive the reliability, scalability and security of this critical platform, evolving our service mesh, strengthening resilience and observability, and pushing our capabilities so that product teams can ship quickly without compromising stability.
Deliver end‑to‑end milestones on the traffic platform, from problem definition to rollout and follow‑up, breaking complex problems into clear tasks and keeping progress and risks visible for the team and key stakeholders.
Take ownership of complex and sometimes ambiguous problems, analyzing options and trade‑offs, and proposing clear, pragmatic solutions that balance reliability, performance, security and effort.
Ensure the stability and quality of what you and the team ship: design with failure in mind, put the right tests and observability in place, and react quickly to incidents, driving follow‑ups that prevent them from happening again.
Collaborate with engineers, product and partner teams to understand needs, align on priorities and turn them into clear technical plans and milestones that are connected to the team’s goals.
Use AI and agents in an AI‑first way in your routine to investigate issues, write and review code, explore solution options and automate repetitive work, helping the squad adopt safe, effective AI workflows rather than just individual usage.
Create and maintain clear technical documentation and runbooks that help other engineers understand, use and operate the traffic platform with confidence, and share knowledge through reviews, sessions and participation in function‑level initiatives.
Help other engineers grow by giving and receiving feedback through code reviews, design discussions, pairing and day‑to‑day collaboration, acting as a reference for good engineering practices inside the team.
Participate in support and on‑call routines for the area, using incidents, tickets and metrics as input to suggest and drive medium‑term improvements to the platform and to how we work.
Operated large-scale, high-performance synchronous distributed systems in the cloud, working directly with load balancers, reverse proxies, TLS/mTLS and routing, and using metrics, logs and traces to debug issues, optimize performance and improve overall reliability.
Worked hands-on with Kubernetes-based infrastructure and Infrastructure-as-Code tooling — defining and evolving manifests, routing and deployment strategies, and managing DNS configuration — with a solid understanding of how these pieces fit together to deliver resilient traffic paths in production.
Uses AI as part of their daily engineering workflow, leveraging AI tools and agents to investigate issues, write and review code, explore solutions and automate repetitive work, while consistently validating outputs and holding quality and safety as non-negotiable standards.
Led end-to-end infrastructure platform projects from design to production go-live, breaking work into clear milestones, coordinating across stakeholders, managing risks and trade-offs, and following through post-rollout to stabilize and evolve the solution.
Experience with Istio or other service-mesh technologies such as Linkerd or Envoy-based solutions — or legacy stacks like Finagle — designing and evolving traffic policies, resilience features and observability for service-to-service communication.
Worked with AWS networking and compute primitives (ALB/NLB, security groups, VPC, Route 53, IAM) in production environments, with an understanding of how these layers interact with application traffic.
Hands-on experience using Infrastructure-as-Code tools such as Pulumi or Terraform to design, version and roll out changes to cloud and Kubernetes infrastructure in a safe, repeatable way.
Previously built platform capabilities or shared libraries for other engineers — abstractions, SDKs or internal tooling — that make it easier and safer for product teams to consume traffic and networking capabilities at scale.
Location
Toronto - Canada
Health Insurance
Life Insurance
Pension Plan
Extended maternity and paternity leaves
Nucleo - Our learning platform of courses
NuLanguage - Our language learning program
NuCare - Our mental health and wellness assistance program
Vacations
Compensation range 156k - 184k
Hybrid 2–3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
The Traffic Management team keeps Nubank’s customer‑facing and internal services reachable and secure. It is the layer that routes and protects every service request, from mobile app entry points to service‑to‑service calls across all our regions and environments. This function owns the strategy and execution for our service mesh ensuring our products can scale safely as we grow and expand. In this role, you will drive the reliability, scalability and security of this critical platform, evolving our service mesh, strengthening resilience and observability, and pushing our capabilities so that product teams can ship quickly without compromising stability.
Deliver end‑to‑end milestones on the traffic platform, from problem definition to rollout and follow‑up, breaking complex problems into clear tasks and keeping progress and risks visible for the team and key stakeholders.
Take ownership of complex and sometimes ambiguous problems, analyzing options and trade‑offs, and proposing clear, pragmatic solutions that balance reliability, performance, security and effort.
Ensure the stability and quality of what you and the team ship: design with failure in mind, put the right tests and observability in place, and react quickly to incidents, driving follow‑ups that prevent them from happening again.
Collaborate with engineers, product and partner teams to understand needs, align on priorities and turn them into clear technical plans and milestones that are connected to the team’s goals.
Use AI and agents in an AI‑first way in your routine to investigate issues, write and review code, explore solution options and automate repetitive work, helping the squad adopt safe, effective AI workflows rather than just individual usage.
Create and maintain clear technical documentation and runbooks that help other engineers understand, use and operate the traffic platform with confidence, and share knowledge through reviews, sessions and participation in function‑level initiatives.
Help other engineers grow by giving and receiving feedback through code reviews, design discussions, pairing and day‑to‑day collaboration, acting as a reference for good engineering practices inside the team.
Participate in support and on‑call routines for the area, using incidents, tickets and metrics as input to suggest and drive medium‑term improvements to the platform and to how we work.
Operated large-scale, high-performance synchronous distributed systems in the cloud, working directly with load balancers, reverse proxies, TLS/mTLS and routing, and using metrics, logs and traces to debug issues, optimize performance and improve overall reliability.
Worked hands-on with Kubernetes-based infrastructure and Infrastructure-as-Code tooling — defining and evolving manifests, routing and deployment strategies, and managing DNS configuration — with a solid understanding of how these pieces fit together to deliver resilient traffic paths in production.
Uses AI as part of their daily engineering workflow, leveraging AI tools and agents to investigate issues, write and review code, explore solutions and automate repetitive work, while consistently validating outputs and holding quality and safety as non-negotiable standards.
Led end-to-end infrastructure platform projects from design to production go-live, breaking work into clear milestones, coordinating across stakeholders, managing risks and trade-offs, and following through post-rollout to stabilize and evolve the solution.
Experience with Istio or other service-mesh technologies such as Linkerd or Envoy-based solutions — or legacy stacks like Finagle — designing and evolving traffic policies, resilience features and observability for service-to-service communication.
Worked with AWS networking and compute primitives (ALB/NLB, security groups, VPC, Route 53, IAM) in production environments, with an understanding of how these layers interact with application traffic.
Hands-on experience using Infrastructure-as-Code tools such as Pulumi or Terraform to design, version and roll out changes to cloud and Kubernetes infrastructure in a safe, repeatable way.
Previously built platform capabilities or shared libraries for other engineers — abstractions, SDKs or internal tooling — that make it easier and safer for product teams to consume traffic and networking capabilities at scale.
Location
US- Miami
US - Palo Alto
Opportunity of earning equity at Nu
Medical Insurance
Dental and Vision Insurance
Life Insurance and AD&D
Extended maternity and paternity leaves
Nucleo - Our learning platform of courses
NuLanguage - Our language learning program
NuCare - Our mental health and wellness assistance program
401K
Saving Plans - Health Saving Account and Flexible Spending Account
Work-from-home Allowance
Relocation Assistance Package, if applicable.
Compensation range: 124k - 156k
Hybrid 2–3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
Ensure the sustainable Nubank's growth supporting the regulatory demands of AML Ops operations routines, challenging the status quo through:
The best experience to our fanatics and loved clients in the AML Ops process, keeping the highest level of quality for customer data and due diligence applicable accordingly to the regulators and internal policies;
Analyzing the transactional AML Alerts generated by the AML transaction monitoring system, to identify suspicious situations, contributing to a more ethical and fair society, truly understanding that it is also a key driving force for the solid growth and development of Nubank and Brazil & Mexico;
Being diligent, flexible and resilient, according to Nu's principles!
In order to achieve that, our Operational Squad - AML Ops - is responsible for protecting Nu against criminal activities and helping stop the laundering of ‘dirty’ money into the Mexican economy, complying with the necessary regulations, and ensuring the continuity of our business.
Analyze AML Alerts, financial transactions, accounts, and data from the alerts generated by the AML transaction monitoring system, to identify suspicious situations and provide detailed recommendations (Report to UIF, Cancel, etc.)
Prepare all the investigation files to escalate it to the AML Forum (Comité de Comunicación y Control).
Strengthen the AML Ops team to be aligned with the responsibilities we have as a financial institution.
Sophisticated reporting to immediately inform money-laundering or terrorism financing activity to the relevant authorities (SHCP, CNBV, UIF, etc.).
Perform quality reviews, evaluate process deficiencies, analyze control measures, enhance reporting capabilities and recommend corrective actions while satisfying regulatory requirements.
Conduct thorough investigations in order to detect risky customers by evaluating the customers’ risk profiles and processing them accordingly (enhanced due diligence, customer due diligence, etc.).
Provide advice on sanctions and other screening processes such as KYC.
Collaborate with cross-functional areas (including legal, compliance, and risk management, among others) to minimize money-laundering risks to the business
Support the discard operation in binding lists.
Apply FIU typologies.
Involvement in the implementation of the regulatory framework that will contribute to Nu Mexico's growth plan.
Stay current with AML/FT laws, regulations, and industry standards to ensure our practices remain compliant.
You are detail-oriented, diligent, organized and enjoy operational activities.
You have excellent reporting skills, particularly for regulatory reporting.
You are a proactive, autonomous person and have an interest in owning your operational routines and creating processes and improving them, but at the same time, understand that there are bureaucracies in the regulatory activities that need to be followed.
You are able to meet deadlines and to be flexible to adapt to changing conditions.
You can communicate clearly, succinctly and effectively.
You feel good to be constantly challenged to learn and do more.
You are good with oral and written communication in Spanish and/or English.
You believe in a more just and ethical society and Nubank's values and culture.
You have a strong sense of integrity and responsibility handling sensitive information.
You understand that we can contribute within Nubank to the construction of this society, guaranteeing the application of all the rules and regulatory aspects inherent to the Client's Registration.
You can easily turn numbers into complex strategies, proposals and effective action plans.
Have a Bachelor’s Degree in Law, Administration, Finance, Economic Sciences or related;
Have CNBV certification is a plus, or strong experience in AML Regulations;
Have previous experience in monitoring transactional AML alerts for the different banking products (Credit Card, Savings, Remittances, Investments, etc.) and-or in compliance areas in processes related to AML;
Have knowledge of sanctions and KYC processes related to AML;
Have knowledge in sending the suspicious activity reports (SAR, ROI);
Have autonomy to make decisions that impact customers and Nu based on AML policies;
Know the specific regulations of the area and have the responsibility to apply them in their routine;
Have curiosity and willingness to learn;
Have knowledge in Excel, Sheets, Looker, SQL and Python;
Have Banking & Sofipo regulation knowledge;
Have knowledge in CNBV regulation, freezing, unfreezing and transfer money;
Chance of earning equity at Nu
Extended maternity and paternity leaves
Health and life insurance
Dental and Vision Insurance
NuCare - Our mental health and wellness assistance program
Nucleo - Our learning platform of courses
NuLanguage - Our language learning program
Holiday Bonus (\"Aguinaldo\") of 30 days of pay per year
17 days of paid vacation with 25% vacation bonus
Gym partnership
Food card
Work-from-home Allowance
Parental Consultancy
Relocation Assistance Package, if applicable
Onsite position - 5 days perweek
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page
Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we're building.
Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human.
Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Bank. Visit our institutional page https://international.nubank.com.br/careers/
As Senior Counsel, Regulatory Legal – Latin America, you will be the legal voice on how Nu's payments and digital-assets products can operate, launch and scale across the region. You will define where licenses, registrations or regulated entities are required, and turn that analysis into a clear recommendation the business can act on.
This is a legal and regulatory strategy role, not a compliance operations role. You will work with Product, Compliance, Public Policy, Risk, Treasury and business leaders on new products and new markets, in an environment where regulation is moving faster than the product. You will own the regulatory path for what we build next, and you will be expected to say \"here is the path I recommend\", not just \"here are the risks\".
Advising on regulatory legal strategy for payments, money movement, wallets, stored value, digital assets, stablecoins and related products across Latin America.
Building and maintaining a country-by-country view of the regulatory perimeter: which activities require licenses, registrations, approvals or local regulated entities.
Leading the legal analysis for entry into new markets and for the launch of new products, features and business models.
Working with Product and business teams to structure products in line with applicable law, and proposing alternative structures when the initial model hits a regulatory obstacle.
Coordinating license and registration applications (payments, financial services, virtual assets) and supporting engagement with regulators, central banks and other authorities, including on novel issues.
Managing local external counsel while remaining accountable for synthesizing their input into a practical recommendation.
Creating scalable frameworks, playbooks and decision trees so recurring questions are answered consistently across markets.
Monitoring regulatory developments and separating what materially affects our strategy from general noise, and anticipating where regulation is heading on stablecoins, tokenized money, crypto-assets and new payment infrastructure.
Briefing senior legal and business leaders on complex regulatory topics in clear, concise and commercially useful terms.
Acting as a generalist legal business partner for new businesses in Latin America, coordinating a holistic legal approach, including support on agreements related to our products.
Qualified as a lawyer, holding the local bar license in the country where you will be based.
In-house experience at a fintech, payments, crypto/digital-assets or banking company, where you personally worked through regulatory, licensing and market-entry questions in Latin America.
Hands-on experience with payments regulation and licensing, and with digital assets, crypto, stablecoins or blockchain-based financial products.
Experience analyzing and comparing regulatory regimes across several Latin American jurisdictions, not a single-country specialty, with familiarity with the South American regulatory landscape.
A solid understanding of how payments, banking, securities, FX and digital-asset regulation interact.
Experience taking part in obtaining or maintaining financial-services, payments or digital-asset licenses or registrations.
Experience breaking down complex product architectures and money flows to pinpoint the core regulatory question, and the judgment built along the way to know when to escalate, bring in external counsel or engage a regulator, and when the business can simply move forward.
A track record of briefing senior legal and business leaders on technical regulatory topics, turning them into clear, actionable recommendations.
Experience as a senior, autonomous legal partner to Product and business teams in fast-moving environments, owning ambiguous problems and finding a compliant path forward instead of only flagging risks.
Fluent English and Spanish.
Nice to have
Direct work with financial regulators or central banks, or prior experience at a financial-regulatory law firm, central bank or regulator.
Experience in regulatory policy for digital assets and payments.
Banking or credit regulatory background combined with curiosity about digital assets.
Familiarity with additional Latin American markets.
Buenos Aires, Argentina
São Paulo, Brazil
Bogotá, Colombia
Brazil
Chance of earning equity at Nubank
Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)
Public Transportation Commuting Benefit (Vale-Transporte)
NuCare – Psychological, Financial and Legal Assistance Program
Life Insurance
Medical Plan
Dental Plan
NuLanguage – Language Course Program
Nucleo - Our learning platform of courses
Extended Parental Leave
Daycare Allowance
Parental Consultancy
Work-from-home Allowance
Gym Partnerships
30 days of paid vacation
Relocation Assistance Package, if applicable
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here