The Company
At Nylas, we specialize in making it easier for developers to add email, calendar, and contact management features into their applications. We provide APIs, which streamline the integration of these functionalities, ensuring they are secure and effective. This enables better, safer, and more reliable communication within apps.
Supporting over 100,000 developers and collaborating with more than 900 companies globally, Nylas plays a pivotal role in how digital communication tools are built and utilized. Our technology spans various sectors, from healthcare to education, simplifying the complex process of app development related to communications. By reducing the barriers in communication technology, we empower developers to innovate and enhance user interaction across platforms.
The Team
We are a team of strategic storytellers, customer advocates, and market experts who thrive on translating complex ideas into compelling narratives. Fueled by curiosity and a passion for impact, we take pride in helping our customers and go-to-market teams unlock the full potential of the Nylas platform.
The Product Marketing team serves as a critical bridge between our product, sales, and customer success teams, ensuring a seamless connection between what we build and how we position it in the market. We craft messaging that resonates, drive go-to-market strategy, and deliver insights that shape product innovation. Together, we create a culture of collaboration, data-driven decision-making, and a shared commitment to excellence.
Our goal is to empower our customers and internal teams with the knowledge, tools, and strategies they need to win, while fostering a team culture of creativity, growth, and continuous learning. If you thrive in a dynamic environment where your work drives business impact and market differentiation, you’ll find a rewarding home with us.
The Role
We are looking for a Product Marketing Manager to support go-to-market strategies, product positioning, and sales enablement for the Nylas platform. This is a highly strategic role that requires deep experience in product marketing, a strong understanding of the developer-focused SaaS landscape, and a proven ability to drive revenue through compelling positioning, messaging, and execution.
As a Product Marketing Manager, you will partner with our Sr. Product Marketing Manager to own the development and execution of marketing strategies that resonate with our target customers, influence our roadmap, and enable our go-to-market teams. You’ll partner closely with Product, Sales, and Customer Success teams to drive adoption, market expansion, and revenue growth.
What You’ll Do
Customer Insights & Voice of Customer – Lead a structured customer research program across segments and ICPs to deeply understand how teams build, adopt, and scale communications and AI-driven workflows. Conduct regular interviews with customers, prospects, and churned accounts to surface actionable insights that inform messaging, product direction, and go-to-market strategy.
Customer Advisory Program – Own and operate Nylas’ Customer Advisory Board, managing a regular forum for strategic customers to engage directly with our product team. Facilitate roadmap reviews, structured feedback sessions, and ongoing dialogue to ensure customer needs are clearly represented and influence product direction, while synthesizing feedback into clear, actionable inputs for Product.
Customer Stories & Proof Points – Own the development of high-impact case studies, customer narratives, and reference programs that demonstrate real-world value. Translate technical implementations into clear business outcomes for both developer and product leader audiences.
Competitive Intelligence & Battlecards – Drive ongoing competitive analysis across direct and adjacent players. Build and maintain battlecards, objection handling frameworks, and win/loss insights that enable sales and customer-facing teams to position Nylas effectively in competitive deals.
Customer Adoption & Lifecycle Programs – Design and execute programs that improve activation, adoption, and expansion across the customer lifecycle. This includes email-based onboarding and nurture programs, in-product and post-sale education, and targeted campaigns that drive utilization of key features.
Customer Enablement & Education – Partner with Sales and Customer Success to develop enablement materials, product work sessions, and customer-facing resources that help teams successfully implement and scale with Nylas, with a focus on reducing time-to-value and increasing long-term retention.
Growth and Demand Focus – Continuously refine ICP definitions, segmentation, and messaging based on customer insights, usage patterns, and deal feedback. Partner closely with Sales and Product to ensure product and positioning aligns with real buyer needs and market dynamics, supporting end-to-end go-to-market execution.
Performance Metrics & Optimization – Define key success metrics, analyze performance data, and refine marketing strategies based on insights.
What You Must Bring
Experience – 3-5+ years of product marketing experience in B2B SaaS, with a strong preference for developer-focused, API-driven, or technical platforms.
AI-Obsessed - Deep proficiency with AI tools for research, content, and workflows.
Strategic Leadership – Proven ability to develop and execute go-to-market strategies at scale, driving measurable business impact.
Technical Acumen – Strong understanding of APIs, developer ecosystems, and cloud-based platforms. Ability to translate technical capabilities into customer value propositions.
Sales & GTM Collaboration – Experience working closely with Sales, Customer Success, and Product teams to drive revenue and adoption.
Analytical & Data-Driven – Expertise in market research, customer insights, and performance analytics to inform strategy.
Communication & Storytelling – Exceptional written and verbal communication skills, with experience crafting compelling narratives for executive, sales, and customer audiences.
Cross-Functional Influence – Ability to work across departments and influence senior stakeholders to align on strategy and execution.
Education – Bachelor's degree in Marketing, Business, or a related field; MBA or equivalent experience preferred.
Interview Process (subject to change)
Round 1: 30 minute Google Meet discussion with the hiring manager
Round 2: Take home assignment to be followed by a 60-minute Google Meet panel discussion
Round 3: 45 minute Google Meet interviews with 3-4 team members (max 4 hours).
During the various discussions, candidates selected to meet with us are strongly encouraged to not only discuss their knowledge, skills, experience, and abilities but also to showcase examples of their current or previous work. We expect you to clearly outline the \"what,\" \"why,\" and \"how\" behind your contributions.
Actual compensation will be determined based on individual qualifications, which are objectively assessed during the interview process. Factors influencing salary include knowledge, skills, experience, and abilities.
Nylas is registered as an employer in many, but not all, states/provinces. If you are not located in or able to work from a state/province where Nylas is registered, you will not be eligible for employment. Visa sponsorship may not be available in certain remote locations.
","descriptionPlain":"The Company\n\nAt Nylas, we specialize in making it easier for developers to add email, calendar, and contact management features into their applications. We provide APIs, which streamline the integration of these functionalities, ensuring they are secure and effective. This enables better, safer, and more reliable communication within apps.\n\nSupporting over 100,000 developers and collaborating with more than 900 companies globally, Nylas plays a pivotal role in how digital communication tools are built and utilized. Our technology spans various sectors, from healthcare to education, simplifying the complex process of app development related to communications. By reducing the barriers in communication technology, we empower developers to innovate and enhance user interaction across platforms.\n\n\n\nThe Team\n\nWe are a team of strategic storytellers, customer advocates, and market experts who thrive on translating complex ideas into compelling narratives. Fueled by curiosity and a passion for impact, we take pride in helping our customers and go-to-market teams unlock the full potential of the Nylas platform.\n\nThe Product Marketing team serves as a critical bridge between our product, sales, and customer success teams, ensuring a seamless connection between what we build and how we position it in the market. We craft messaging that resonates, drive go-to-market strategy, and deliver insights that shape product innovation. Together, we create a culture of collaboration, data-driven decision-making, and a shared commitment to excellence.\n\nOur goal is to empower our customers and internal teams with the knowledge, tools, and strategies they need to win, while fostering a team culture of creativity, growth, and continuous learning. If you thrive in a dynamic environment where your work drives business impact and market differentiation, you’ll find a rewarding home with us.\n\n\n\nThe Role\n\nWe are looking for a Product Marketing Manager to support go-to-market strategies, product positioning, and sales enablement for the Nylas platform. This is a highly strategic role that requires deep experience in product marketing, a strong understanding of the developer-focused SaaS landscape, and a proven ability to drive revenue through compelling positioning, messaging, and execution.\n\nAs a Product Marketing Manager, you will partner with our Sr. Product Marketing Manager to own the development and execution of marketing strategies that resonate with our target customers, influence our roadmap, and enable our go-to-market teams. You’ll partner closely with Product, Sales, and Customer Success teams to drive adoption, market expansion, and revenue growth. \n\n\n\nWhat You’ll Do\n\n - Customer Insights & Voice of Customer – Lead a structured customer research program across segments and ICPs to deeply understand how teams build, adopt, and scale communications and AI-driven workflows. Conduct regular interviews with customers, prospects, and churned accounts to surface actionable insights that inform messaging, product direction, and go-to-market strategy.\n\n - Customer Advisory Program – Own and operate Nylas’ Customer Advisory Board, managing a regular forum for strategic customers to engage directly with our product team. Facilitate roadmap reviews, structured feedback sessions, and ongoing dialogue to ensure customer needs are clearly represented and influence product direction, while synthesizing feedback into clear, actionable inputs for Product.\n\n - Customer Stories & Proof Points – Own the development of high-impact case studies, customer narratives, and reference programs that demonstrate real-world value. Translate technical implementations into clear business outcomes for both developer and product leader audiences.\n\n - Competitive Intelligence & Battlecards – Drive ongoing competitive analysis across direct and adjacent players. Build and maintain battlecards, objection handling frameworks, and win/loss insights that enable sales and customer-facing teams to position Nylas effectively in competitive deals.\n\n - Customer Adoption & Lifecycle Programs – Design and execute programs that improve activation, adoption, and expansion across the customer lifecycle. This includes email-based onboarding and nurture programs, in-product and post-sale education, and targeted campaigns that drive utilization of key features.\n\n - Customer Enablement & Education – Partner with Sales and Customer Success to develop enablement materials, product work sessions, and customer-facing resources that help teams successfully implement and scale with Nylas, with a focus on reducing time-to-value and increasing long-term retention.\n\n - Growth and Demand Focus – Continuously refine ICP definitions, segmentation, and messaging based on customer insights, usage patterns, and deal feedback. Partner closely with Sales and Product to ensure product and positioning aligns with real buyer needs and market dynamics, supporting end-to-end go-to-market execution.\n\n - Performance Metrics & Optimization – Define key success metrics, analyze performance data, and refine marketing strategies based on insights.\n\n\n\nWhat You Must Bring\n\n - Experience – 3-5+ years of product marketing experience in B2B SaaS, with a strong preference for developer-focused, API-driven, or technical platforms.\n\n - AI-Obsessed - Deep proficiency with AI tools for research, content, and workflows.\n\n - Strategic Leadership – Proven ability to develop and execute go-to-market strategies at scale, driving measurable business impact.\n\n - Technical Acumen – Strong understanding of APIs, developer ecosystems, and cloud-based platforms. Ability to translate technical capabilities into customer value propositions.\n\n - Sales & GTM Collaboration – Experience working closely with Sales, Customer Success, and Product teams to drive revenue and adoption.\n\n - Analytical & Data-Driven – Expertise in market research, customer insights, and performance analytics to inform strategy.\n\n - Communication & Storytelling – Exceptional written and verbal communication skills, with experience crafting compelling narratives for executive, sales, and customer audiences.\n\n - Cross-Functional Influence – Ability to work across departments and influence senior stakeholders to align on strategy and execution.\n\n - Education – Bachelor's degree in Marketing, Business, or a related field; MBA or equivalent experience preferred.\n\n\n\nInterview Process (subject to change)\n\n - Round 1: 30 minute Google Meet discussion with the hiring manager\n\n - Round 2: Take home assignment to be followed by a 60-minute Google Meet panel discussion\n\n - Round 3: 45 minute Google Meet interviews with 3-4 team members (max 4 hours).\n\nDuring the various discussions, candidates selected to meet with us are strongly encouraged to not only discuss their knowledge, skills, experience, and abilities but also to showcase examples of their current or previous work. We expect you to clearly outline the \"what,\" \"why,\" and \"how\" behind your contributions.\n\nActual compensation will be determined based on individual qualifications, which are objectively assessed during the interview process. Factors influencing salary include knowledge, skills, experience, and abilities.\n\n\n\nNylas is registered as an employer in many, but not all, states/provinces. If you are not located in or able to work from a state/province where Nylas is registered, you will not be eligible for employment. Visa sponsorship may not be available in certain remote locations."},{"id":"ebcf30ab-c9d1-4d77-a621-20a89009109b","title":"Product Marketing Manager","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"Remote - USA","secondaryLocations":[{"location":"Remote - New York","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"United States","addressLocality":"New York City"}}},{"location":"Remote - Bay Area","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}}},{"location":"Remote - Denver","address":{"postalAddress":{"addressRegion":"Colorado","addressCountry":"United States","addressLocality":"Denver"}}}],"publishedAt":"2026-03-30T21:00:09.387+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"Colorado","addressCountry":"United States","addressLocality":"Denver"}},"jobUrl":"https://jobs.ashbyhq.com/nylas/ebcf30ab-c9d1-4d77-a621-20a89009109b","applyUrl":"https://jobs.ashbyhq.com/nylas/ebcf30ab-c9d1-4d77-a621-20a89009109b/application","descriptionHtml":"The Company
At Nylas, we specialize in making it easier for developers to add email, calendar, and contact management features into their applications. We provide APIs, which streamline the integration of these functionalities, ensuring they are secure and effective. This enables better, safer, and more reliable communication within apps.
Supporting over 100,000 developers and collaborating with more than 900 companies globally, Nylas plays a pivotal role in how digital communication tools are built and utilized. Our technology spans various sectors, from healthcare to education, simplifying the complex process of app development related to communications. By reducing the barriers in communication technology, we empower developers to innovate and enhance user interaction across platforms.
The Team
We are a team of strategic storytellers, customer advocates, and market experts who thrive on translating complex ideas into compelling narratives. Fueled by curiosity and a passion for impact, we take pride in helping our customers and go-to-market teams unlock the full potential of the Nylas platform.
The Product Marketing team serves as a critical bridge between our product, sales, and customer success teams, ensuring a seamless connection between what we build and how we position it in the market. We craft messaging that resonates, drive go-to-market strategy, and deliver insights that shape product innovation. Together, we create a culture of collaboration, data-driven decision-making, and a shared commitment to excellence.
Our goal is to empower our customers and internal teams with the knowledge, tools, and strategies they need to win, while fostering a team culture of creativity, growth, and continuous learning. If you thrive in a dynamic environment where your work drives business impact and market differentiation, you’ll find a rewarding home with us.
The Role
We are looking for a Product Marketing Manager to support go-to-market strategies, product positioning, and sales enablement for the Nylas platform. This is a highly strategic role that requires deep experience in product marketing, a strong understanding of the developer-focused SaaS landscape, and a proven ability to drive revenue through compelling positioning, messaging, and execution.
As a Product Marketing Manager, you will partner with our Sr. Product Marketing Manager to own the development and execution of marketing strategies that resonate with our target customers, influence our roadmap, and enable our go-to-market teams. You’ll partner closely with Product, Sales, and Customer Success teams to drive adoption, market expansion, and revenue growth.
What You’ll Do
Customer Insights & Voice of Customer – Lead a structured customer research program across segments and ICPs to deeply understand how teams build, adopt, and scale communications and AI-driven workflows. Conduct regular interviews with customers, prospects, and churned accounts to surface actionable insights that inform messaging, product direction, and go-to-market strategy.
Customer Advisory Program – Own and operate Nylas’ Customer Advisory Board, managing a regular forum for strategic customers to engage directly with our product team. Facilitate roadmap reviews, structured feedback sessions, and ongoing dialogue to ensure customer needs are clearly represented and influence product direction, while synthesizing feedback into clear, actionable inputs for Product.
Customer Stories & Proof Points – Own the development of high-impact case studies, customer narratives, and reference programs that demonstrate real-world value. Translate technical implementations into clear business outcomes for both developer and product leader audiences.
Competitive Intelligence & Battlecards – Drive ongoing competitive analysis across direct and adjacent players. Build and maintain battlecards, objection handling frameworks, and win/loss insights that enable sales and customer-facing teams to position Nylas effectively in competitive deals.
Customer Adoption & Lifecycle Programs – Design and execute programs that improve activation, adoption, and expansion across the customer lifecycle. This includes email-based onboarding and nurture programs, in-product and post-sale education, and targeted campaigns that drive utilization of key features.
Customer Enablement & Education – Partner with Sales and Customer Success to develop enablement materials, product work sessions, and customer-facing resources that help teams successfully implement and scale with Nylas, with a focus on reducing time-to-value and increasing long-term retention.
Growth and Demand Focus – Continuously refine ICP definitions, segmentation, and messaging based on customer insights, usage patterns, and deal feedback. Partner closely with Sales and Product to ensure product and positioning aligns with real buyer needs and market dynamics, supporting end-to-end go-to-market execution.
Performance Metrics & Optimization – Define key success metrics, analyze performance data, and refine marketing strategies based on insights.
What You Must Bring
Experience – 3-5+ years of product marketing experience in B2B SaaS, with a strong preference for developer-focused, API-driven, or technical platforms.
AI-Obsessed - Deep proficiency with AI tools for research, content, and workflows.
Strategic Leadership – Proven ability to develop and execute go-to-market strategies at scale, driving measurable business impact.
Technical Acumen – Strong understanding of APIs, developer ecosystems, and cloud-based platforms. Ability to translate technical capabilities into customer value propositions.
Sales & GTM Collaboration – Experience working closely with Sales, Customer Success, and Product teams to drive revenue and adoption.
Analytical & Data-Driven – Expertise in market research, customer insights, and performance analytics to inform strategy.
Communication & Storytelling – Exceptional written and verbal communication skills, with experience crafting compelling narratives for executive, sales, and customer audiences.
Cross-Functional Influence – Ability to work across departments and influence senior stakeholders to align on strategy and execution.
Education – Bachelor's degree in Marketing, Business, or a related field; MBA or equivalent experience preferred.
Interview Process (subject to change)
Round 1: 30 minute Google Meet discussion with the hiring manager
Round 2: Take home assignment to be followed by a 60-minute Google Meet panel discussion
Round 3: 45 minute Google Meet interviews with 3-4 team members (max 4 hours).
During the various discussions, candidates selected to meet with us are strongly encouraged to not only discuss their knowledge, skills, experience, and abilities but also to showcase examples of their current or previous work. We expect you to clearly outline the \"what,\" \"why,\" and \"how\" behind your contributions.
Actual compensation will be determined based on individual qualifications, which are objectively assessed during the interview process. Factors influencing salary include knowledge, skills, experience, and abilities.
Nylas is registered as an employer in many, but not all, states/provinces. If you are not located in or able to work from a state/province where Nylas is registered, you will not be eligible for employment. Visa sponsorship may not be available in certain remote locations.
","descriptionPlain":"The Company\n\nAt Nylas, we specialize in making it easier for developers to add email, calendar, and contact management features into their applications. We provide APIs, which streamline the integration of these functionalities, ensuring they are secure and effective. This enables better, safer, and more reliable communication within apps.\n\nSupporting over 100,000 developers and collaborating with more than 900 companies globally, Nylas plays a pivotal role in how digital communication tools are built and utilized. Our technology spans various sectors, from healthcare to education, simplifying the complex process of app development related to communications. By reducing the barriers in communication technology, we empower developers to innovate and enhance user interaction across platforms.\n\n\n\nThe Team\n\nWe are a team of strategic storytellers, customer advocates, and market experts who thrive on translating complex ideas into compelling narratives. Fueled by curiosity and a passion for impact, we take pride in helping our customers and go-to-market teams unlock the full potential of the Nylas platform.\n\nThe Product Marketing team serves as a critical bridge between our product, sales, and customer success teams, ensuring a seamless connection between what we build and how we position it in the market. We craft messaging that resonates, drive go-to-market strategy, and deliver insights that shape product innovation. Together, we create a culture of collaboration, data-driven decision-making, and a shared commitment to excellence.\n\nOur goal is to empower our customers and internal teams with the knowledge, tools, and strategies they need to win, while fostering a team culture of creativity, growth, and continuous learning. If you thrive in a dynamic environment where your work drives business impact and market differentiation, you’ll find a rewarding home with us.\n\n\n\nThe Role\n\nWe are looking for a Product Marketing Manager to support go-to-market strategies, product positioning, and sales enablement for the Nylas platform. This is a highly strategic role that requires deep experience in product marketing, a strong understanding of the developer-focused SaaS landscape, and a proven ability to drive revenue through compelling positioning, messaging, and execution.\n\nAs a Product Marketing Manager, you will partner with our Sr. Product Marketing Manager to own the development and execution of marketing strategies that resonate with our target customers, influence our roadmap, and enable our go-to-market teams. You’ll partner closely with Product, Sales, and Customer Success teams to drive adoption, market expansion, and revenue growth. \n\n\n\nWhat You’ll Do\n\n - Customer Insights & Voice of Customer – Lead a structured customer research program across segments and ICPs to deeply understand how teams build, adopt, and scale communications and AI-driven workflows. Conduct regular interviews with customers, prospects, and churned accounts to surface actionable insights that inform messaging, product direction, and go-to-market strategy.\n\n - Customer Advisory Program – Own and operate Nylas’ Customer Advisory Board, managing a regular forum for strategic customers to engage directly with our product team. Facilitate roadmap reviews, structured feedback sessions, and ongoing dialogue to ensure customer needs are clearly represented and influence product direction, while synthesizing feedback into clear, actionable inputs for Product.\n\n - Customer Stories & Proof Points – Own the development of high-impact case studies, customer narratives, and reference programs that demonstrate real-world value. Translate technical implementations into clear business outcomes for both developer and product leader audiences.\n\n - Competitive Intelligence & Battlecards – Drive ongoing competitive analysis across direct and adjacent players. Build and maintain battlecards, objection handling frameworks, and win/loss insights that enable sales and customer-facing teams to position Nylas effectively in competitive deals.\n\n - Customer Adoption & Lifecycle Programs – Design and execute programs that improve activation, adoption, and expansion across the customer lifecycle. This includes email-based onboarding and nurture programs, in-product and post-sale education, and targeted campaigns that drive utilization of key features.\n\n - Customer Enablement & Education – Partner with Sales and Customer Success to develop enablement materials, product work sessions, and customer-facing resources that help teams successfully implement and scale with Nylas, with a focus on reducing time-to-value and increasing long-term retention.\n\n - Growth and Demand Focus – Continuously refine ICP definitions, segmentation, and messaging based on customer insights, usage patterns, and deal feedback. Partner closely with Sales and Product to ensure product and positioning aligns with real buyer needs and market dynamics, supporting end-to-end go-to-market execution.\n\n - Performance Metrics & Optimization – Define key success metrics, analyze performance data, and refine marketing strategies based on insights.\n\n\n\nWhat You Must Bring\n\n - Experience – 3-5+ years of product marketing experience in B2B SaaS, with a strong preference for developer-focused, API-driven, or technical platforms.\n\n - AI-Obsessed - Deep proficiency with AI tools for research, content, and workflows.\n\n - Strategic Leadership – Proven ability to develop and execute go-to-market strategies at scale, driving measurable business impact.\n\n - Technical Acumen – Strong understanding of APIs, developer ecosystems, and cloud-based platforms. Ability to translate technical capabilities into customer value propositions.\n\n - Sales & GTM Collaboration – Experience working closely with Sales, Customer Success, and Product teams to drive revenue and adoption.\n\n - Analytical & Data-Driven – Expertise in market research, customer insights, and performance analytics to inform strategy.\n\n - Communication & Storytelling – Exceptional written and verbal communication skills, with experience crafting compelling narratives for executive, sales, and customer audiences.\n\n - Cross-Functional Influence – Ability to work across departments and influence senior stakeholders to align on strategy and execution.\n\n - Education – Bachelor's degree in Marketing, Business, or a related field; MBA or equivalent experience preferred.\n\n\n\nInterview Process (subject to change)\n\n - Round 1: 30 minute Google Meet discussion with the hiring manager\n\n - Round 2: Take home assignment to be followed by a 60-minute Google Meet panel discussion\n\n - Round 3: 45 minute Google Meet interviews with 3-4 team members (max 4 hours).\n\nDuring the various discussions, candidates selected to meet with us are strongly encouraged to not only discuss their knowledge, skills, experience, and abilities but also to showcase examples of their current or previous work. We expect you to clearly outline the \"what,\" \"why,\" and \"how\" behind your contributions.\n\nActual compensation will be determined based on individual qualifications, which are objectively assessed during the interview process. Factors influencing salary include knowledge, skills, experience, and abilities.\n\n\n\nNylas is registered as an employer in many, but not all, states/provinces. If you are not located in or able to work from a state/province where Nylas is registered, you will not be eligible for employment. Visa sponsorship may not be available in certain remote locations."},{"id":"2ad7ae0b-5c93-4c7d-acad-99c8a76f5a38","title":"Product Manager","department":"Product","team":"Product","employmentType":"FullTime","location":"Remote - Toronto, Ontario","secondaryLocations":[{"location":"Remote - Vancouver, British Columbia","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}}},{"location":"Remote - Denver","address":{"postalAddress":{"addressRegion":"Colorado","addressCountry":"United States","addressLocality":"Denver"}}}],"publishedAt":"2026-05-08T19:48:19.840+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/nylas/2ad7ae0b-5c93-4c7d-acad-99c8a76f5a38","applyUrl":"https://jobs.ashbyhq.com/nylas/2ad7ae0b-5c93-4c7d-acad-99c8a76f5a38/application","descriptionHtml":"The Company
At Nylas, we specialize in making it easier for developers to add email, calendar, and contact management features into their applications. We provide APIs, which streamline the integration of these functionalities, ensuring they are secure and effective. This enables better, safer, and more reliable communication within apps.
Supporting over 100,000 developers and collaborating with more than 900 companies globally, Nylas plays a pivotal role in how digital communication tools are built and utilized. Our technology spans various sectors, from healthcare to education, simplifying the complex process of app development related to communications. By reducing the barriers in communication technology, we empower developers to innovate and enhance user interaction across platforms.
We're looking for a Product Manager who is going to usher in the new era of integrating with communication data.
We operate with a founder's mindset. You'll own outcomes end-to-end, from early discovery through shipping and scaling, with the autonomy to move fast and the judgment to know when to slow down. We share wins, dissect failures, and hold a high bar for what a developer platform can be.
If you're the kind of person who spots an opportunity on Monday and has a working prototype by Tuesday, you'll fit right in.
Partner with leadership to define and execute on a particular area of the product portfolio that you own, keeping in line with the broader company objectives of unlocking AI utility, owning the AI agent comms harness, and making Nylas the fastest time to value for AI-based workflows.
Formulate technically complex and nuanced subject matter into clear business value. You can make sense of a deeply technical domain, reason through it, and translate it into a confident business bet.
Roll up your sleeves with Marketing to co-own GTM strategy, shaping how Nylas is positioned in a fast-moving AI landscape, crafting narratives that resonate with developers, and driving execution through launch and beyond.
Deeply understand how developers are building AI-powered applications today: what they're reaching for, where they're getting stuck, and where Nylas can become an indispensable part of that stack.
Lead discovery with our developer community and enterprise partners through closed betas, feedback loops, and continuous validation, building what the market needs before they can articulate it.
Own the documentation and launch lifecycle, ensuring every release sets a new standard for developer experience.
Move fast on low-risk problems. Don't wait when you can act.
Problem-led thinking is non-negotiable. You identify and articulate user problems clearly before reaching for solutions. Your work history reflects outcomes, not just output. You can point to metrics that moved, not just features that shipped.
You are genuinely plugged into how AI is changing software development. Not because your last job required it, because you're drawn to it. You're experimenting with tools like Claude Code, Codex, or similar in your own time. You have a nuanced understanding of the AI landscape, concepts such as LLMs, agents, RAG, and embeddings, and can speak to these with depth, not just vocabulary. If you've operationalized AI-based features or built pipelines in a professional context, even better.
You have a builder's instincts. You don't wait for a designer to be free before moving on a prototype. You don't wait for an engineer to run an audit, you can orchestrate yourself. You know the difference between what requires a specialist and what you can unblock with the right tools and good judgment. You operate within safe boundaries, but you push those boundaries as far as they reasonably go.
You have strong developer empathy. You understand how developers evaluate tools, make build-vs-buy decisions, and think about integrating third-party infrastructure into their products. You don't need to have come from a connectivity or API company, but you need to understand the developer mindset deeply, especially as it's evolving in the AI era.
What You Must Bring
3+ years of product management experience working on technical products
Background in software engineering, technical product development, or demonstrated builder experience inside or outside of work
Experience collaborating closely with engineering teams on requirements, trade-offs, and technical risks
Strong communication skills across technical and non-technical stakeholders
Comfort operating with ambiguity and incomplete information
Bonus Points
Experience shipping AI-powered features, workflows, or developer tools
Experience taking products from 0 → 1 in either a professional or personal capacity
Experience working with APIs, developer platforms, or infrastructure products
Interview Process
Round 1 - The Intro: 30 minute discussion with the Hiring Manager
Round 2 - The Deep Dive: Take home assignment to be followed by a 60 minute presentation with a panel
Round 3- The Loop: A series of 45-minute chats with the team (max 3 hours) where we look for the \"what, why, and how\" behind your best work.
During the various discussions, candidates selected to meet with us are strongly encouraged to not only discuss their knowledge, skills, experience, and abilities but also to showcase examples of their current or previous work. We expect you to clearly outline the \"what,\" \"why,\" and \"how\" behind your contributions.
The estimated base salary range for this position is $120,000 - 160,000 CAD. Actual compensation will be determined based on individual qualifications, which are objectively assessed during the interview process. Factors influencing salary include knowledge, skills, experience, and abilities.
Nylas is registered as an employer in many, but not all, states/provinces. If you are not located in or able to work from a state/province where Nylas is registered, you will not be eligible for employment. Visa sponsorship may not be available in certain remote locations.
","descriptionPlain":"The Company\n\nAt Nylas, we specialize in making it easier for developers to add email, calendar, and contact management features into their applications. We provide APIs, which streamline the integration of these functionalities, ensuring they are secure and effective. This enables better, safer, and more reliable communication within apps.\n\nSupporting over 100,000 developers and collaborating with more than 900 companies globally, Nylas plays a pivotal role in how digital communication tools are built and utilized. Our technology spans various sectors, from healthcare to education, simplifying the complex process of app development related to communications. By reducing the barriers in communication technology, we empower developers to innovate and enhance user interaction across platforms.\n\n\n\n\nTHE TEAM\n\nWe're looking for a Product Manager who is going to usher in the new era of integrating with communication data.\n\nWe operate with a founder's mindset. You'll own outcomes end-to-end, from early discovery through shipping and scaling, with the autonomy to move fast and the judgment to know when to slow down. We share wins, dissect failures, and hold a high bar for what a developer platform can be.\n\nIf you're the kind of person who spots an opportunity on Monday and has a working prototype by Tuesday, you'll fit right in.\n\n\n\n\nWHAT YOU'LL DO\n\n - Partner with leadership to define and execute on a particular area of the product portfolio that you own, keeping in line with the broader company objectives of unlocking AI utility, owning the AI agent comms harness, and making Nylas the fastest time to value for AI-based workflows.\n\n - Formulate technically complex and nuanced subject matter into clear business value. You can make sense of a deeply technical domain, reason through it, and translate it into a confident business bet.\n\n - Roll up your sleeves with Marketing to co-own GTM strategy, shaping how Nylas is positioned in a fast-moving AI landscape, crafting narratives that resonate with developers, and driving execution through launch and beyond.\n\n - Deeply understand how developers are building AI-powered applications today: what they're reaching for, where they're getting stuck, and where Nylas can become an indispensable part of that stack.\n\n - Lead discovery with our developer community and enterprise partners through closed betas, feedback loops, and continuous validation, building what the market needs before they can articulate it.\n\n - Own the documentation and launch lifecycle, ensuring every release sets a new standard for developer experience.\n\n - Move fast on low-risk problems. Don't wait when you can act.\n \n\n\nTHE IDEAL CANDIDATE:\n\n - Problem-led thinking is non-negotiable. You identify and articulate user problems clearly before reaching for solutions. Your work history reflects outcomes, not just output. You can point to metrics that moved, not just features that shipped.\n\n - You are genuinely plugged into how AI is changing software development. Not because your last job required it, because you're drawn to it. You're experimenting with tools like Claude Code, Codex, or similar in your own time. You have a nuanced understanding of the AI landscape, concepts such as LLMs, agents, RAG, and embeddings, and can speak to these with depth, not just vocabulary. If you've operationalized AI-based features or built pipelines in a professional context, even better.\n\n - You have a builder's instincts. You don't wait for a designer to be free before moving on a prototype. You don't wait for an engineer to run an audit, you can orchestrate yourself. You know the difference between what requires a specialist and what you can unblock with the right tools and good judgment. You operate within safe boundaries, but you push those boundaries as far as they reasonably go.\n\n - You have strong developer empathy. You understand how developers evaluate tools, make build-vs-buy decisions, and think about integrating third-party infrastructure into their products. You don't need to have come from a connectivity or API company, but you need to understand the developer mindset deeply, especially as it's evolving in the AI era.\n\n\n\nWhat You Must Bring\n\n - 3+ years of product management experience working on technical products\n\n - Background in software engineering, technical product development, or demonstrated builder experience inside or outside of work\n\n - Experience collaborating closely with engineering teams on requirements, trade-offs, and technical risks\n\n - Strong communication skills across technical and non-technical stakeholders\n\n - Comfort operating with ambiguity and incomplete information\n\nBonus Points\n\n - Experience shipping AI-powered features, workflows, or developer tools\n\n - Experience taking products from 0 → 1 in either a professional or personal capacity\n\n - Experience working with APIs, developer platforms, or infrastructure products\n \n \n\nInterview Process\n\n - Round 1 - The Intro: 30 minute discussion with the Hiring Manager\n\n - Round 2 - The Deep Dive: Take home assignment to be followed by a 60 minute presentation with a panel\n\n - Round 3- The Loop: A series of 45-minute chats with the team (max 3 hours) where we look for the \"what, why, and how\" behind your best work.\n\n\n\nDuring the various discussions, candidates selected to meet with us are strongly encouraged to not only discuss their knowledge, skills, experience, and abilities but also to showcase examples of their current or previous work. We expect you to clearly outline the \"what,\" \"why,\" and \"how\" behind your contributions.\n\n\n\nThe estimated base salary range for this position is $120,000 - 160,000 CAD. Actual compensation will be determined based on individual qualifications, which are objectively assessed during the interview process. Factors influencing salary include knowledge, skills, experience, and abilities.\n\n\n\nNylas is registered as an employer in many, but not all, states/provinces. If you are not located in or able to work from a state/province where Nylas is registered, you will not be eligible for employment. Visa sponsorship may not be available in certain remote locations."},{"id":"ca299fcc-9829-43f2-9bf9-429917e6869f","title":"Systems Operations Specialist","department":"General","team":"General","employmentType":"FullTime","location":"Remote - Toronto, Ontario","secondaryLocations":[{"location":"Remote - Vancouver, British Columbia","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}}},{"location":"Remote - Denver","address":{"postalAddress":{"addressRegion":"Colorado","addressCountry":"United States","addressLocality":"Denver"}}}],"publishedAt":"2026-07-02T18:32:15.572+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/nylas/ca299fcc-9829-43f2-9bf9-429917e6869f","applyUrl":"https://jobs.ashbyhq.com/nylas/ca299fcc-9829-43f2-9bf9-429917e6869f/application","descriptionHtml":"The Company
At Nylas, we specialize in making it easier for developers to add email, calendar, and contact management features into their applications. We provide APIs, which streamline the integration of these functionalities, ensuring they are secure and effective. This enables better, safer, and more reliable communication within apps.
Supporting over 100,000 developers and collaborating with more than 900 companies globally, Nylas plays a pivotal role in how digital communication tools are built and utilized. Our technology spans various sectors, from healthcare to education, simplifying the complex process of app development related to communications. By reducing the barriers in communication technology, we empower developers to innovate and enhance user interaction across platforms.
At Nylas, Central Operations is the operational backbone of our go-to-market organization. We build and support the systems, workflows, and processes that enable our Sales, Customer Success, Marketing, Finance, and Product teams to work efficiently and scale effectively.
As Nylas grows, so does the complexity of the systems that power our business. Our team partners across the company to improve operational workflows, maintain trusted data, automate repetitive work, and ensure our teams have the tools they need to focus on delivering great customer experiences.
We're looking for a Business Systems Operations Specialist to help support and improve the operational systems behind our go-to-market organization.
Reporting to the Program Manager, Business Operations, you'll work across Sales, Customer Success, Marketing, Finance, and Product to maintain business systems, troubleshoot operational issues, improve workflows, and support day-to-day operations.
This role is ideal for someone who enjoys solving problems, learning new systems, improving processes, and working across multiple teams. You'll have the opportunity to leverage automation and emerging AI tools to help reduce manual work, improve operational efficiency, and scale internal processes as the company grows.
Support and maintain our go-to-market systems, including HubSpot, Vitally, and other operational platforms.
Build, maintain, and troubleshoot workflows, automations, lifecycle stages, routing rules, and operational processes.
Investigate and resolve system issues, workflow failures, data inconsistencies, and operational requests from internal teams.
Partner with Sales, Customer Success, Marketing, Finance, and Product to improve business processes and operational efficiency.
Create and maintain dashboards and reporting that provide visibility into pipeline, customer health, renewals, forecasting, and other key business metrics.
Support integrations and data flow between CRM, billing, product, analytics, and customer support systems.
Perform data cleanup, improve CRM hygiene, and help maintain data accuracy across business systems.
Document processes, troubleshooting guides, and operational playbooks to improve scalability and enable self-service.
Identify opportunities to automate repetitive work using workflows, AI tools, and other operational technologies.
Assist with cross-functional operational projects that improve how teams work together and scale.
Business systems operate reliably with minimal disruption.
Internal teams receive timely, effective support for operational questions and system issues.
Data across our go-to-market systems is accurate, consistent, and trusted.
Manual processes are reduced through thoughtful automation and workflow improvements.
Reporting provides leaders with reliable visibility into business performance.
Documentation enables teams to solve common operational issues independently.
Operational processes continue to scale as Nylas grows.
3+ years of experience supporting business systems, operations, revenue operations, customer operations, or a similar function.
Experience working with CRM platforms such as HubSpot, Salesforce, or similar systems.
Experience creating or supporting workflows, automations, reporting, and operational processes.
Strong analytical and problem-solving skills with the ability to troubleshoot issues across multiple systems.
An understanding of data quality and how information flows between business applications.
Strong organizational skills with the ability to manage multiple priorities in a fast-moving environment.
Excellent communication skills and the ability to work effectively with both technical and non-technical stakeholders.
A continuous improvement mindset with curiosity for learning new tools and technologies.
Experience with Vitally, or similar Customer Success platforms.
Experience with workflow automation tools such as Zapier, Make, n8n, Workato, or similar platforms.
Familiarity with APIs, integrations, or low-code automation.
Experience using AI tools such as ChatGPT, Claude, GitHub Copilot, or MCP-enabled tools to improve workflows or productivity.
Experience with reporting tools such as Looker, Sigma, Tableau, or Power BI.
Basic SQL knowledge.
Experience supporting SaaS go-to-market organizations.
Round 1 - The Intro: 30 minute discussion with the Hiring Manager
Round 2 - The Deep Dive: 60 minute live technical assessment
Round 3- The Loop: A series of 45-minute chats with the team (max 3 hours) where we look for the \"what, why, and how\" behind your best work.
During the various discussions, candidates selected to meet with us are strongly encouraged to not only discuss their knowledge, skills, experience, and abilities but also to showcase examples of their current or previous work. We expect you to clearly outline the \"what,\" \"why,\" and \"how\" behind your contributions.
Actual compensation will be determined based on individual qualifications, which are objectively assessed during the interview process. Factors influencing salary include knowledge, skills, experience, and abilities.
Nylas is registered as an employer in many, but not all, states/provinces. If you are not located in or able to work from a state/province where Nylas is registered, you will not be eligible for employment. Visa sponsorship may not be available in certain remote locations.
","descriptionPlain":"The Company\n\nAt Nylas, we specialize in making it easier for developers to add email, calendar, and contact management features into their applications. We provide APIs, which streamline the integration of these functionalities, ensuring they are secure and effective. This enables better, safer, and more reliable communication within apps.\n\nSupporting over 100,000 developers and collaborating with more than 900 companies globally, Nylas plays a pivotal role in how digital communication tools are built and utilized. Our technology spans various sectors, from healthcare to education, simplifying the complex process of app development related to communications. By reducing the barriers in communication technology, we empower developers to innovate and enhance user interaction across platforms.\n\n\n\n\nABOUT THE TEAM\n\nAt Nylas, Central Operations is the operational backbone of our go-to-market organization. We build and support the systems, workflows, and processes that enable our Sales, Customer Success, Marketing, Finance, and Product teams to work efficiently and scale effectively.\n\nAs Nylas grows, so does the complexity of the systems that power our business. Our team partners across the company to improve operational workflows, maintain trusted data, automate repetitive work, and ensure our teams have the tools they need to focus on delivering great customer experiences.\n\n\n\n\nABOUT THE ROLE\n\nWe're looking for a Business Systems Operations Specialist to help support and improve the operational systems behind our go-to-market organization.\n\nReporting to the Program Manager, Business Operations, you'll work across Sales, Customer Success, Marketing, Finance, and Product to maintain business systems, troubleshoot operational issues, improve workflows, and support day-to-day operations.\n\nThis role is ideal for someone who enjoys solving problems, learning new systems, improving processes, and working across multiple teams. You'll have the opportunity to leverage automation and emerging AI tools to help reduce manual work, improve operational efficiency, and scale internal processes as the company grows.\n\n\n\n\nWHAT YOU'LL DO\n\n - Support and maintain our go-to-market systems, including HubSpot, Vitally, and other operational platforms.\n\n - Build, maintain, and troubleshoot workflows, automations, lifecycle stages, routing rules, and operational processes.\n\n - Investigate and resolve system issues, workflow failures, data inconsistencies, and operational requests from internal teams.\n\n - Partner with Sales, Customer Success, Marketing, Finance, and Product to improve business processes and operational efficiency.\n\n - Create and maintain dashboards and reporting that provide visibility into pipeline, customer health, renewals, forecasting, and other key business metrics.\n\n - Support integrations and data flow between CRM, billing, product, analytics, and customer support systems.\n\n - Perform data cleanup, improve CRM hygiene, and help maintain data accuracy across business systems.\n\n - Document processes, troubleshooting guides, and operational playbooks to improve scalability and enable self-service.\n\n - Identify opportunities to automate repetitive work using workflows, AI tools, and other operational technologies.\n\n - Assist with cross-functional operational projects that improve how teams work together and scale.\n\n\n\n\nWHAT SUCCESS LOOKS LIKE\n\n - Business systems operate reliably with minimal disruption.\n\n - Internal teams receive timely, effective support for operational questions and system issues.\n\n - Data across our go-to-market systems is accurate, consistent, and trusted.\n\n - Manual processes are reduced through thoughtful automation and workflow improvements.\n\n - Reporting provides leaders with reliable visibility into business performance.\n\n - Documentation enables teams to solve common operational issues independently.\n\n - Operational processes continue to scale as Nylas grows.\n\n\n\n\nWHAT YOU'LL BRING\n\n - 3+ years of experience supporting business systems, operations, revenue operations, customer operations, or a similar function.\n\n - Experience working with CRM platforms such as HubSpot, Salesforce, or similar systems.\n\n - Experience creating or supporting workflows, automations, reporting, and operational processes.\n\n - Strong analytical and problem-solving skills with the ability to troubleshoot issues across multiple systems.\n\n - An understanding of data quality and how information flows between business applications.\n\n - Strong organizational skills with the ability to manage multiple priorities in a fast-moving environment.\n\n - Excellent communication skills and the ability to work effectively with both technical and non-technical stakeholders.\n\n - A continuous improvement mindset with curiosity for learning new tools and technologies.\n\n\n\n\nNICE TO HAVE\n\n - Experience with Vitally, or similar Customer Success platforms.\n\n - Experience with workflow automation tools such as Zapier, Make, n8n, Workato, or similar platforms.\n\n - Familiarity with APIs, integrations, or low-code automation.\n\n - Experience using AI tools such as ChatGPT, Claude, GitHub Copilot, or MCP-enabled tools to improve workflows or productivity.\n\n - Experience with reporting tools such as Looker, Sigma, Tableau, or Power BI.\n\n - Basic SQL knowledge.\n\n - Experience supporting SaaS go-to-market organizations.\n\n\n\n\nINTERVIEW PROCESS (SUBJECT TO CHANGES)\n\n - Round 1 - The Intro: 30 minute discussion with the Hiring Manager\n\n - Round 2 - The Deep Dive: 60 minute live technical assessment\n\n - Round 3- The Loop: A series of 45-minute chats with the team (max 3 hours) where we look for the \"what, why, and how\" behind your best work.\n\n \n\nDuring the various discussions, candidates selected to meet with us are strongly encouraged to not only discuss their knowledge, skills, experience, and abilities but also to showcase examples of their current or previous work. We expect you to clearly outline the \"what,\" \"why,\" and \"how\" behind your contributions.\n\n \n\nActual compensation will be determined based on individual qualifications, which are objectively assessed during the interview process. Factors influencing salary include knowledge, skills, experience, and abilities.\n\n\n\nNylas is registered as an employer in many, but not all, states/provinces. If you are not located in or able to work from a state/province where Nylas is registered, you will not be eligible for employment. Visa sponsorship may not be available in certain remote locations."},{"id":"badc9bc0-7da5-45f2-9807-a400cebacfee","title":"Software Engineer","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Remote - Toronto, Ontario","secondaryLocations":[],"publishedAt":"2026-07-21T17:43:19.555+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/nylas/badc9bc0-7da5-45f2-9807-a400cebacfee","applyUrl":"https://jobs.ashbyhq.com/nylas/badc9bc0-7da5-45f2-9807-a400cebacfee/application","descriptionHtml":"The Company
At Nylas, we specialize in making it easier for developers to add email, calendar, and contact management features into their applications. We provide APIs, which streamline the integration of these functionalities, ensuring they are secure and effective. This enables better, safer, and more reliable communication within apps.
Supporting over 100,000 developers and collaborating with more than 900 companies globally, Nylas plays a pivotal role in how digital communication tools are built and utilized. Our technology spans various sectors, from healthcare to education, simplifying the complex process of app development related to communications. By reducing the barriers in communication technology, we empower developers to innovate and enhance user interaction across platforms.
At Nylas, we are building the infrastructure that powers modern communications. Our APIs and platform help developers integrate email, calendar, scheduling, contacts, notetakers, and agent accounts into their applications without managing the complexity underneath.
The Nylas Dashboard is the control plane for that platform. It is where customers create applications, connect accounts, configure domains, manage grants, debug issues, explore product capabilities, monitor logs, and understand how their integrations are performing.
As Nylas continues to evolve for an AI-native future, the Dashboard must evolve with it. We are turning it from a traditional admin surface into a fast, intuitive, intelligent product experience that helps developers ship faster, understand what is happening across their integrations, and confidently operate full-stack communication workflows.
We are looking for a Software Engineer to help build and modernize the Nylas Dashboard and the full-stack product surfaces that surround it.
This individual will be primarily responsible for the Nylas Dashboard, but the scope extends beyond frontend pages. You will work across the stack, owning the user-facing surfaces, APIs, services, data models, product workflows, and internal platform patterns that make Nylas easier to use and easier to build on.
This is a foundational role for someone who wants to shape how developers interact with Nylas in the AI era. You will help transform the Dashboard into a polished, reliable, AI-native control plane that supports core Nylas products, including Email, Calendar, Scheduler, Notetaker, Transactional Send, Inbound Email, and Agent Accounts.
You will partner closely with product, design, backend engineering, platform engineering, and go-to-market teams to ship experiences that feel fast, coherent, and deeply useful to technical users.
This is not a narrow frontend role, and it is not limited to a single product surface.
You will own critical product surfaces that every Nylas customer touches. You will help define the patterns other teams build within. You will work on the Dashboard shell, navigation, shared components, product pages, backend APIs, authorization flows, observability surfaces, onboarding experiences, and agent-powered workflows.
The person in this role should be excited by the idea of making Nylas feel more modern, cohesive, fast, and AI-native. You should care about developer experience, product craft, system design, and the operational details that make complex platforms feel simple.
If you want to help modernize a developer platform for the AI future we are already in, this role is for you.
Build and own core Dashboard infrastructure, including the application shell, navigation, layout patterns, shared components, and product surfaces used across Nylas.
Design and implement full-stack product experiences across frontend, backend APIs, data models, permissions, service integrations, and deployment paths.
Modernize the Nylas Dashboard into a fast, polished, cohesive control plane for developers and technical teams.
Build AI-native and agent-facing experiences that help users configure products, understand errors, debug integrations, apply best practices, and operate Nylas more effectively.
Work across Nylas product areas, including Email, Calendar, Scheduler, Notetaker, Inbound Email, Transactional Send, Domains, Logs, and Agent Accounts.
Partner with backend and platform teams to design clean APIs and service boundaries that support excellent user experiences.
Drive performance as a product feature. Profile, measure, and optimize Dashboard interactions so the product feels fast and responsive.
Create reusable abstractions and shared patterns that help other engineering teams ship product surfaces consistently.
Improve onboarding, activation, self-serve configuration, troubleshooting, and product discovery across the Dashboard.
Use AI-assisted development tools to accelerate implementation, improve quality, explore product behavior, and help define how AI fits into Nylas’ engineering workflows.
Ship incrementally and continuously, using customer feedback, product intuition, and technical judgment to improve the platform every week.
Collaborate closely with Design, Product, Customer Success, Solutions Engineering, and Developer Relations to translate customer feedback into product improvements.
4+ years of experience as a software engineer building user-facing products.
Strong full-stack engineering experience, especially with modern frontend development using React, TypeScript, and component-driven architecture.
Experience building backend APIs, services, data models, and integrations that power production product experiences.
A strong product mindset. You care about usability, information architecture, developer experience, performance, and the details that make software feel excellent.
Experience building products for developers, technical users, internal platforms, or complex B2B SaaS workflows.
Systems thinking. You naturally create reusable abstractions, composable components, shared patterns, and clean APIs rather than one-off solutions.
Comfort working in ambiguous product areas. You can take a rough problem statement, clarify the goal, make pragmatic tradeoffs, and turn it into shipped software.
Strong communication skills and the ability to collaborate effectively with product, design, backend engineering, platform engineering, and customer-facing teams.
A bias toward shipping. You move quickly, iterate based on feedback, and hold a high bar for quality without getting stuck in long planning cycles.
Experience using AI tools in your own development workflow, with opinions on how they should improve engineering productivity and product experiences.
Experience working on dashboards, developer portals, control planes, admin surfaces, or platform products.
Experience with Next.js, GraphQL, REST APIs, Go, gRPC, Postgres, Redis, or cloud-native service architectures.
Experience building observability, logging, debugging, billing, authentication, authorization, or configuration surfaces.
Experience working on horizontal platform teams where other engineering teams build on top of your infrastructure.
Experience building agent-powered products, AI-assisted workflows, or LLM-powered developer tools.
Experience working with design tools such as Figma and v0.
Contributions to open source projects, especially in the React, TypeScript, frontend infrastructure, or developer tooling ecosystem.
Round 1 - The Intro: 30 minute discussion with the Hiring Manager
Round 2 - The Deep Dive: 60 minute live technical assessment
Round 3- The Loop: A series of 45-minute chats with the team (max 3 hours) where we look for the \"what, why, and how\" behind your best work.
During the various discussions, candidates selected to meet with us are strongly encouraged to not only discuss their knowledge, skills, experience, and abilities but also to showcase examples of their current or previous work. We expect you to clearly outline the \"what,\" \"why,\" and \"how\" behind your contributions.
Actual compensation will be determined based on individual qualifications, which are objectively assessed during the interview process. Factors influencing salary include knowledge, skills, experience, and abilities.
Nylas is registered as an employer in many, but not all, states/provinces. If you are not located in or able to work from a state/province where Nylas is registered, you will not be eligible for employment. Visa sponsorship may not be available in certain remote locations.
","descriptionPlain":"The Company\n\nAt Nylas, we specialize in making it easier for developers to add email, calendar, and contact management features into their applications. We provide APIs, which streamline the integration of these functionalities, ensuring they are secure and effective. This enables better, safer, and more reliable communication within apps.\n\nSupporting over 100,000 developers and collaborating with more than 900 companies globally, Nylas plays a pivotal role in how digital communication tools are built and utilized. Our technology spans various sectors, from healthcare to education, simplifying the complex process of app development related to communications. By reducing the barriers in communication technology, we empower developers to innovate and enhance user interaction across platforms.\n\n\n\n\nABOUT THE TEAM\n\nAt Nylas, we are building the infrastructure that powers modern communications. Our APIs and platform help developers integrate email, calendar, scheduling, contacts, notetakers, and agent accounts into their applications without managing the complexity underneath.\n\nThe Nylas Dashboard is the control plane for that platform. It is where customers create applications, connect accounts, configure domains, manage grants, debug issues, explore product capabilities, monitor logs, and understand how their integrations are performing.\n\nAs Nylas continues to evolve for an AI-native future, the Dashboard must evolve with it. We are turning it from a traditional admin surface into a fast, intuitive, intelligent product experience that helps developers ship faster, understand what is happening across their integrations, and confidently operate full-stack communication workflows.\n\n\n\n\nABOUT THE ROLE\n\nWe are looking for a Software Engineer to help build and modernize the Nylas Dashboard and the full-stack product surfaces that surround it.\n\nThis individual will be primarily responsible for the Nylas Dashboard, but the scope extends beyond frontend pages. You will work across the stack, owning the user-facing surfaces, APIs, services, data models, product workflows, and internal platform patterns that make Nylas easier to use and easier to build on.\n\nThis is a foundational role for someone who wants to shape how developers interact with Nylas in the AI era. You will help transform the Dashboard into a polished, reliable, AI-native control plane that supports core Nylas products, including Email, Calendar, Scheduler, Notetaker, Transactional Send, Inbound Email, and Agent Accounts.\n\nYou will partner closely with product, design, backend engineering, platform engineering, and go-to-market teams to ship experiences that feel fast, coherent, and deeply useful to technical users.\n\n\n\n\nWHY THIS ROLE IS DIFFERENT\n\nThis is not a narrow frontend role, and it is not limited to a single product surface.\n\nYou will own critical product surfaces that every Nylas customer touches. You will help define the patterns other teams build within. You will work on the Dashboard shell, navigation, shared components, product pages, backend APIs, authorization flows, observability surfaces, onboarding experiences, and agent-powered workflows.\n\nThe person in this role should be excited by the idea of making Nylas feel more modern, cohesive, fast, and AI-native. You should care about developer experience, product craft, system design, and the operational details that make complex platforms feel simple.\n\nIf you want to help modernize a developer platform for the AI future we are already in, this role is for you.\n\n\n\n\nWHAT YOU’LL DO\n\n - Build and own core Dashboard infrastructure, including the application shell, navigation, layout patterns, shared components, and product surfaces used across Nylas.\n\n - Design and implement full-stack product experiences across frontend, backend APIs, data models, permissions, service integrations, and deployment paths.\n\n - Modernize the Nylas Dashboard into a fast, polished, cohesive control plane for developers and technical teams.\n\n - Build AI-native and agent-facing experiences that help users configure products, understand errors, debug integrations, apply best practices, and operate Nylas more effectively.\n\n - Work across Nylas product areas, including Email, Calendar, Scheduler, Notetaker, Inbound Email, Transactional Send, Domains, Logs, and Agent Accounts.\n\n - Partner with backend and platform teams to design clean APIs and service boundaries that support excellent user experiences.\n\n - Drive performance as a product feature. Profile, measure, and optimize Dashboard interactions so the product feels fast and responsive.\n\n - Create reusable abstractions and shared patterns that help other engineering teams ship product surfaces consistently.\n\n - Improve onboarding, activation, self-serve configuration, troubleshooting, and product discovery across the Dashboard.\n\n - Use AI-assisted development tools to accelerate implementation, improve quality, explore product behavior, and help define how AI fits into Nylas’ engineering workflows.\n\n - Ship incrementally and continuously, using customer feedback, product intuition, and technical judgment to improve the platform every week.\n\n - Collaborate closely with Design, Product, Customer Success, Solutions Engineering, and Developer Relations to translate customer feedback into product improvements.\n \n \n\n\nWHAT WE’RE LOOKING FOR\n\n - 4+ years of experience as a software engineer building user-facing products.\n\n - Strong full-stack engineering experience, especially with modern frontend development using React, TypeScript, and component-driven architecture.\n\n - Experience building backend APIs, services, data models, and integrations that power production product experiences.\n\n - A strong product mindset. You care about usability, information architecture, developer experience, performance, and the details that make software feel excellent.\n\n - Experience building products for developers, technical users, internal platforms, or complex B2B SaaS workflows.\n\n - Systems thinking. You naturally create reusable abstractions, composable components, shared patterns, and clean APIs rather than one-off solutions.\n\n - Comfort working in ambiguous product areas. You can take a rough problem statement, clarify the goal, make pragmatic tradeoffs, and turn it into shipped software.\n\n - Strong communication skills and the ability to collaborate effectively with product, design, backend engineering, platform engineering, and customer-facing teams.\n\n - A bias toward shipping. You move quickly, iterate based on feedback, and hold a high bar for quality without getting stuck in long planning cycles.\n\n - Experience using AI tools in your own development workflow, with opinions on how they should improve engineering productivity and product experiences.\n \n \n\n\nNICE TO HAVE\n\n - Experience working on dashboards, developer portals, control planes, admin surfaces, or platform products.\n\n - Experience with Next.js, GraphQL, REST APIs, Go, gRPC, Postgres, Redis, or cloud-native service architectures.\n\n - Experience building observability, logging, debugging, billing, authentication, authorization, or configuration surfaces.\n\n - Experience working on horizontal platform teams where other engineering teams build on top of your infrastructure.\n\n - Experience building agent-powered products, AI-assisted workflows, or LLM-powered developer tools.\n\n - Experience working with design tools such as Figma and v0.\n\n - Contributions to open source projects, especially in the React, TypeScript, frontend infrastructure, or developer tooling ecosystem.\n \n \n\n\nINTERVIEW PROCESS (SUBJECT TO CHANGES)\n\n - Round 1 - The Intro: 30 minute discussion with the Hiring Manager\n\n - Round 2 - The Deep Dive: 60 minute live technical assessment \n\n - Round 3- The Loop: A series of 45-minute chats with the team (max 3 hours) where we look for the \"what, why, and how\" behind your best work.\n\n \n\nDuring the various discussions, candidates selected to meet with us are strongly encouraged to not only discuss their knowledge, skills, experience, and abilities but also to showcase examples of their current or previous work. We expect you to clearly outline the \"what,\" \"why,\" and \"how\" behind your contributions.\n\n \n\nActual compensation will be determined based on individual qualifications, which are objectively assessed during the interview process. Factors influencing salary include knowledge, skills, experience, and abilities.\n\n\n\nNylas is registered as an employer in many, but not all, states/provinces. If you are not located in or able to work from a state/province where Nylas is registered, you will not be eligible for employment. Visa sponsorship may not be available in certain remote locations."},{"id":"a860c714-110d-41e7-bf3c-a6f250730800","title":"VP, Go-To-Market","department":"Sales","team":"Sales","employmentType":"FullTime","location":"Remote - Toronto, Ontario","secondaryLocations":[{"location":"Remote - Vancouver, British Columbia","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}}}],"publishedAt":"2026-09-17T17:52:30.782+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/nylas/a860c714-110d-41e7-bf3c-a6f250730800","applyUrl":"https://jobs.ashbyhq.com/nylas/a860c714-110d-41e7-bf3c-a6f250730800/application","descriptionHtml":"The Company
At Nylas, we specialize in making it easier for developers to add email, calendar, and contact management features into their applications. We provide APIs, which streamline the integration of these functionalities, ensuring they are secure and effective. This enables better, safer, and more reliable communication within apps.
Supporting over 100,000 developers and collaborating with more than 900 companies globally, Nylas plays a pivotal role in how digital communication tools are built and utilized. Our technology spans various sectors, from healthcare to education, simplifying the complex process of app development related to communications. By reducing the barriers in communication technology, we empower developers to innovate and enhance user interaction across platforms.
The Team
At Nylas, we're building the communications infrastructure powering the next generation of AI-native applications. As our platform evolves, so does our go-to-market strategy.
We're looking for a VP of Go-to-Market to lead Nylas through our next stage of growth. This isn't a traditional functional leadership role. We're looking for a builder - someone who can architect a repeatable go-to-market engine, translate technical products into compelling customer value, and align Sales, Marketing, Product, and Customer Success around one shared strategy.
This role directly leads Sales and Marketing, including our Director of Sales and Director of Marketing, and owns the GTM operating model that connects those teams to Product, Customer Success, and Revenue Operations. The mandate is broader than running two functions: build a coherent system for where we play, how we win, and how we scale.
The Role
This leader will own how Nylas goes to market.
You'll define and refine our GTM motion, including ICP, segmentation, channels, enterprise sales execution, positioning, and how Sales and Marketing operate together as one integrated engine.
This role requires someone equally comfortable discussing API architecture with technical buyers, reviewing funnel trends with Revenue Operations, coaching Sales and Marketing leaders, collaborating with Product on priorities, and presenting GTM strategy and forecasts to the executive team and Board.
Sales and Marketing are the two functions you'll directly lead, but the role spans the customer journey. You'll work closely with Product, Customer Success, Revenue Operations, and Partnerships to turn company strategy into a focused, repeatable GTM motion.
What You'll Do
Own Nylas's GTM strategy across segments, motions, channels, and teams.
Define and continuously refine our ICP, segmentation, priority use cases, buyer personas, and routes to market.
Choose where Nylas plays, how we win, and where we concentrate investment.
Translate product capabilities into compelling business value and repeatable plays for technical and executive buyers.
Partner with Product and Engineering on roadmap priorities, pricing, packaging, and launches to create successful commercial motions.
Establish GTM rhythms, decision rights, shared metrics, and accountability.
Lead and mentor our Director of Sales and build an Account Executive team that consistently exceeds targets.
Own new business revenue strategy and execution, with accountability for bookings, pipeline, productivity, and forecast accuracy.
Improve pipeline quality, conversion, sales productivity, forecast accuracy, and win rates through disciplined inspection and coaching.
Build scalable enterprise sales processes and repeatable plays for our highest-value use cases, verticals, and buyer personas.
Partner with Sales Operations on forecasting, capacity planning, enablement, funnel health, and operating cadence.
Lead and mentor our Director of Marketing, setting clear priorities and accountability.
Set marketing strategy and investment priorities around the GTM segments, use cases, and motions where Nylas has the strongest right to win.
Guide positioning, messaging, launches, campaigns, events, developer marketing, customer stories, content, and demand generation.
Align Marketing and Sales so market insight, pipeline creation, campaigns, conversion, and customer experience operate as one system.
Serve as the executive connective tissue across Sales, Marketing, Product, Customer Success, Revenue Operations, and Partnerships.
Connect acquisition, onboarding, adoption, expansion, and customer feedback.
Represent the voice of the market and customer, ensuring GTM insight informs company and product priorities.
Build a culture of accountability, transparency, customer obsession, and shared ownership of growth.
What You'll Bring
12+ years leading B2B SaaS go-to-market or revenue organizations, including scaling commercial teams through growth stages.
Demonstrated success designing, building, or materially reshaping a go-to-market motion - not only operating an established one.
Experience leading Sales and working deeply across Marketing, Product, Customer Success, and Revenue Operations; direct Marketing leadership preferred.
Experience selling technical products such as APIs, infrastructure, developer platforms, AI platforms, or enterprise software.
Deep understanding of enterprise sales methodology, forecasting, pipeline management, sales inspection, and revenue operating cadence.
Strong command of ICP, segmentation, positioning, messaging, pricing, packaging, and product launch strategy.
Proven ability to simplify complex technical products into compelling customer value for technical and executive buyers.
Exceptional executive presence with experience presenting GTM strategy, forecasts, and business performance to leadership and Boards.
Outstanding coaching, recruiting, analytical, and organizational leadership skills.
Success in Your First Year
Within your first 12 months, you'll:
Establish a clear, company-wide GTM strategy focused on our highest-value customer segments and use cases.
Build a predictable, repeatable enterprise sales motion and improve pipeline quality, conversion, productivity, and forecast accuracy.
Align Sales and Marketing around the same buyers, use cases, value propositions, and revenue priorities.
Turn pricing, packaging, product launches, and customer feedback into repeatable commercial plays.
Create tighter integration across Sales, Marketing, Product, Customer Success, and Revenue Operations.
Take clear executive ownership of GTM decisions and operating rhythms, with transparent visibility into pipeline and performance.
Develop our Sales and Marketing leaders and organizations, increasing accountability, capability, and execution quality.
Interview Process (subject to change):
Round 1 - The Intro: 45 minute discussion with the Hiring Manager
Round 2 - The Deep Dive: Take home assignment to be followed by a 60 minute presentation with a panel
Round 3- The Loop: A series of 45-minute chats with the team (max 3 hours) where we look for the \"what, why, and how\" behind your best work.
During the various discussions, candidates selected to meet with us are strongly encouraged to not only discuss their knowledge, skills, experience, and abilities but also to showcase examples of their current or previous work. We expect you to clearly outline the \"what,\" \"why,\" and \"how\" behind your contributions.
Nylas is registered as an employer in many, but not all, states/provinces. If you are not located in or able to work from a state/province where Nylas is registered, you will not be eligible for employment. Visa sponsorship may not be available in certain remote locations.
","descriptionPlain":"The Company\n\nAt Nylas, we specialize in making it easier for developers to add email, calendar, and contact management features into their applications. We provide APIs, which streamline the integration of these functionalities, ensuring they are secure and effective. This enables better, safer, and more reliable communication within apps.\n\nSupporting over 100,000 developers and collaborating with more than 900 companies globally, Nylas plays a pivotal role in how digital communication tools are built and utilized. Our technology spans various sectors, from healthcare to education, simplifying the complex process of app development related to communications. By reducing the barriers in communication technology, we empower developers to innovate and enhance user interaction across platforms.\n\n\n\nThe Team\n\nAt Nylas, we're building the communications infrastructure powering the next generation of AI-native applications. As our platform evolves, so does our go-to-market strategy.\n\nWe're looking for a VP of Go-to-Market to lead Nylas through our next stage of growth. This isn't a traditional functional leadership role. We're looking for a builder - someone who can architect a repeatable go-to-market engine, translate technical products into compelling customer value, and align Sales, Marketing, Product, and Customer Success around one shared strategy.\n\nThis role directly leads Sales and Marketing, including our Director of Sales and Director of Marketing, and owns the GTM operating model that connects those teams to Product, Customer Success, and Revenue Operations. The mandate is broader than running two functions: build a coherent system for where we play, how we win, and how we scale.\n\n\n\nThe Role\n\nThis leader will own how Nylas goes to market.\n\nYou'll define and refine our GTM motion, including ICP, segmentation, channels, enterprise sales execution, positioning, and how Sales and Marketing operate together as one integrated engine.\n\nThis role requires someone equally comfortable discussing API architecture with technical buyers, reviewing funnel trends with Revenue Operations, coaching Sales and Marketing leaders, collaborating with Product on priorities, and presenting GTM strategy and forecasts to the executive team and Board.\n\nSales and Marketing are the two functions you'll directly lead, but the role spans the customer journey. You'll work closely with Product, Customer Success, Revenue Operations, and Partnerships to turn company strategy into a focused, repeatable GTM motion.\n\n\n\nWhat You'll Do\n\n\n\n\nGTM STRATEGY & ARCHITECTURE\n\n - Own Nylas's GTM strategy across segments, motions, channels, and teams.\n\n - Define and continuously refine our ICP, segmentation, priority use cases, buyer personas, and routes to market.\n\n - Choose where Nylas plays, how we win, and where we concentrate investment.\n\n - Translate product capabilities into compelling business value and repeatable plays for technical and executive buyers.\n\n - Partner with Product and Engineering on roadmap priorities, pricing, packaging, and launches to create successful commercial motions.\n\n - Establish GTM rhythms, decision rights, shared metrics, and accountability.\n\n\nSALES & REVENUE LEADERSHIP\n\n - Lead and mentor our Director of Sales and build an Account Executive team that consistently exceeds targets.\n\n - Own new business revenue strategy and execution, with accountability for bookings, pipeline, productivity, and forecast accuracy.\n\n - Improve pipeline quality, conversion, sales productivity, forecast accuracy, and win rates through disciplined inspection and coaching.\n\n - Build scalable enterprise sales processes and repeatable plays for our highest-value use cases, verticals, and buyer personas.\n\n - Partner with Sales Operations on forecasting, capacity planning, enablement, funnel health, and operating cadence.\n\n\nMARKETING LEADERSHIP\n\n - Lead and mentor our Director of Marketing, setting clear priorities and accountability.\n\n - Set marketing strategy and investment priorities around the GTM segments, use cases, and motions where Nylas has the strongest right to win.\n\n - Guide positioning, messaging, launches, campaigns, events, developer marketing, customer stories, content, and demand generation.\n\n - Align Marketing and Sales so market insight, pipeline creation, campaigns, conversion, and customer experience operate as one system.\n\n\nCROSS-FUNCTIONAL LEADERSHIP\n\n - Serve as the executive connective tissue across Sales, Marketing, Product, Customer Success, Revenue Operations, and Partnerships.\n\n - Connect acquisition, onboarding, adoption, expansion, and customer feedback.\n\n - Represent the voice of the market and customer, ensuring GTM insight informs company and product priorities.\n\n - Build a culture of accountability, transparency, customer obsession, and shared ownership of growth.\n \n \n\nWhat You'll Bring\n\n - 12+ years leading B2B SaaS go-to-market or revenue organizations, including scaling commercial teams through growth stages.\n\n - Demonstrated success designing, building, or materially reshaping a go-to-market motion - not only operating an established one.\n\n - Experience leading Sales and working deeply across Marketing, Product, Customer Success, and Revenue Operations; direct Marketing leadership preferred.\n\n - Experience selling technical products such as APIs, infrastructure, developer platforms, AI platforms, or enterprise software.\n\n - Deep understanding of enterprise sales methodology, forecasting, pipeline management, sales inspection, and revenue operating cadence.\n\n - Strong command of ICP, segmentation, positioning, messaging, pricing, packaging, and product launch strategy.\n\n - Proven ability to simplify complex technical products into compelling customer value for technical and executive buyers.\n\n - Exceptional executive presence with experience presenting GTM strategy, forecasts, and business performance to leadership and Boards.\n\n - Outstanding coaching, recruiting, analytical, and organizational leadership skills.\n \n \n\nSuccess in Your First Year\n\nWithin your first 12 months, you'll:\n\n - Establish a clear, company-wide GTM strategy focused on our highest-value customer segments and use cases.\n\n - Build a predictable, repeatable enterprise sales motion and improve pipeline quality, conversion, productivity, and forecast accuracy.\n\n - Align Sales and Marketing around the same buyers, use cases, value propositions, and revenue priorities.\n\n - Turn pricing, packaging, product launches, and customer feedback into repeatable commercial plays.\n\n - Create tighter integration across Sales, Marketing, Product, Customer Success, and Revenue Operations.\n\n - Take clear executive ownership of GTM decisions and operating rhythms, with transparent visibility into pipeline and performance.\n\n - Develop our Sales and Marketing leaders and organizations, increasing accountability, capability, and execution quality.\n \n \n\nInterview Process (subject to change):\n\n - Round 1 - The Intro: 45 minute discussion with the Hiring Manager\n\n - Round 2 - The Deep Dive: Take home assignment to be followed by a 60 minute presentation with a panel\n\n - Round 3- The Loop: A series of 45-minute chats with the team (max 3 hours) where we look for the \"what, why, and how\" behind your best work.\n\n \n\nDuring the various discussions, candidates selected to meet with us are strongly encouraged to not only discuss their knowledge, skills, experience, and abilities but also to showcase examples of their current or previous work. We expect you to clearly outline the \"what,\" \"why,\" and \"how\" behind your contributions.\n\n\n\nNylas is registered as an employer in many, but not all, states/provinces. If you are not located in or able to work from a state/province where Nylas is registered, you will not be eligible for employment. Visa sponsorship may not be available in certain remote locations."}],"apiVersion":"1"}