Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
🤔 The Solution
We’ve created an end-to-end, AI-moderated research platform that conducts deep-dive interviews with participants to understand user experiences, evaluate concepts, and test designs. Our AI synthesizes conversational data, delivering precise, actionable insights.
Our customers complete hundreds of interviews in hours, dramatically accelerating research cycles and enabling unprecedented data scale. Outset leverages proprietary infrastructure built upon leading language and voice AI models.
We are customer-driven at our core.
👋 The Role
As an Enterprise Account Executive at Outset, you will:
Own the full sales cycle from prospecting and qualification through negotiation and close.
Build and maintain relationships with key enterprise stakeholders, including senior executives and decision-makers.
Clearly articulate and demonstrate the value proposition of Outset’s AI-powered research platform.
Collaborate closely with the founding team to refine sales processes, identify market opportunities, and drive strategic growth.
Exceed revenue goals by identifying, nurturing, and closing enterprise opportunities.
Work cross-functionally with product and customer success teams to ensure customer alignment and satisfaction.
💪 Skills/experience required:
Proven track record successfully selling complex SaaS solutions to enterprise accounts
Demonstrated success navigating enterprise sales cycles, managing negotiations, and closing significant deals.
Strong relationship-building skills with senior-level decision-makers and executives.
Excellent communication and presentation skills; ability to articulate complex products clearly.
Self-starter mentality, with the ability to thrive in a fast-paced startup environment.
Bonus: Experience selling SaaS products within similar or adjacent industries (research, analytics, AI).
NOTE: This role may involve travel up to 40% of the time.
","descriptionPlain":"Outset invented a better way to do research: AI-powered user interviews. \n\n\n\nGlobal brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.\n\n\nThe research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.\n\n\nOutset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures. \n\n\n\nThe raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people. \n\n\n\nWe’re a tight-knit team serving some of the world’s largest enterprises.\n\n\n\n🤔 The Solution\n\nWe’ve created an end-to-end, AI-moderated research platform that conducts deep-dive interviews with participants to understand user experiences, evaluate concepts, and test designs. Our AI synthesizes conversational data, delivering precise, actionable insights.\n\nOur customers complete hundreds of interviews in hours, dramatically accelerating research cycles and enabling unprecedented data scale. Outset leverages proprietary infrastructure built upon leading language and voice AI models.\n\nWe are customer-driven at our core.\n\n👋 The Role\n\nAs an Enterprise Account Executive at Outset, you will:\n\n - Own the full sales cycle from prospecting and qualification through negotiation and close.\n\n - Build and maintain relationships with key enterprise stakeholders, including senior executives and decision-makers.\n\n - Clearly articulate and demonstrate the value proposition of Outset’s AI-powered research platform.\n\n - Collaborate closely with the founding team to refine sales processes, identify market opportunities, and drive strategic growth.\n\n - Exceed revenue goals by identifying, nurturing, and closing enterprise opportunities.\n\n - Work cross-functionally with product and customer success teams to ensure customer alignment and satisfaction.\n\n💪 Skills/experience required:\n\n - Proven track record successfully selling complex SaaS solutions to enterprise accounts\n\n - Demonstrated success navigating enterprise sales cycles, managing negotiations, and closing significant deals.\n\n - Strong relationship-building skills with senior-level decision-makers and executives.\n\n - Excellent communication and presentation skills; ability to articulate complex products clearly.\n\n - Self-starter mentality, with the ability to thrive in a fast-paced startup environment.\n\n - Bonus: Experience selling SaaS products within similar or adjacent industries (research, analytics, AI).\n\nNOTE: This role may involve travel up to 40% of the time.","compensation":{"compensationTierSummary":"$200K – $300K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$200K - $300K","compensationTiers":[{"id":"a980f1b6-a263-43ce-904d-3a13d177f546","tierSummary":"On Target Earnings $200K – $300K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"59a8d048-73ff-4222-a6bc-2286200b0f2d","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"a24deb22-4530-4329-bbb3-e1e029d490a2","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"eca694b4-9682-42ef-a864-b90bed439697","summary":"On Target Earnings $200K – $300K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":300000}]}],"summaryComponents":[{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":300000}]}},{"id":"55d672a5-823b-4ad3-9e06-5c7f8aff529a","title":"Backend Software Engineer","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-27T21:49:31.060+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/outset/55d672a5-823b-4ad3-9e06-5c7f8aff529a","applyUrl":"https://jobs.ashbyhq.com/outset/55d672a5-823b-4ad3-9e06-5c7f8aff529a/application","descriptionHtml":"Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
What you will do:
Collaborate closely with the CTO and CEO on strategic technical decisions and product direction.
Design, develop, and optimize backend services, APIs, and real-time data processing infrastructure.
Implement and refine our in-house Large Language Model and real-time interview technology.
Lead projects from initial conception through production deployment, ensuring scalability and reliability.
Interface directly with users to gather feedback, understand pain points, and continuously improve our core product.
The ideal candidate will have:
3+ years of software engineering experience building production-grade backend systems.
Strong proficiency with Python and Django, including experience building robust APIs.
Extensive knowledge of SQL databases (Postgres preferred).
Experience deploying and managing services on AWS.
Bonus points for familiarity with WebRTC, real-time data streaming, or AI/ML infrastructure.
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
As an SDR at Outset, you will be on the front lines of prospecting and driving new business opportunities. You’ll prospect, research, and engage with potential enterprise customers.
Responsibilities
Conduct high-volume outbound prospecting (calls, emails, social channels) to source leads.
Source qualified leads from industry conference lead lists, webinars, and other marketing activations.
Attend industry conferences to network and generate new business along with the rest of the GTM team.
Strategically identify and engage with decision-makers, tailoring outreach to address key business needs and pain points.
Collaborate closely with Enterprise Account Executives, ensuring seamless handoff of qualified leads.
Consistently meet or exceed monthly and quarterly pipeline generation targets.
Leverage CRM tools to track outreach activity, measure success, and identify areas for improvement.
Work cross-functionally with marketing, GTM, and product teams to refine messaging and share market feedback.
Qualifications
Excellent verbal and written communication skills; ability to engage and influence senior-level executives.
High degree of organization, accountability, and a results-oriented mindset.
Familiarity with CRM platforms and sales engagement tools (e.g., Salesforce, Sales Navigator, Outreach, or Apollo).
Self-starter approach and comfort operating in a dynamic startup environment.
Resourceful and persistent in every task they take on
Bonus: 1-2 years of experience as an SDR at a SaaS or AI company.
NOTE: This role may involve travel up to 20% of the time.
","descriptionPlain":"Outset invented a better way to do research: AI-powered user interviews. \n\n\n\nGlobal brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.\n\n\nThe research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.\n\n\nOutset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures. \n\n\n\nThe raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people. \n\n\n\nWe’re a tight-knit team serving some of the world’s largest enterprises.\n\n\n\nAs an SDR at Outset, you will be on the front lines of prospecting and driving new business opportunities. You’ll prospect, research, and engage with potential enterprise customers. \n\nResponsibilities \n\n - Conduct high-volume outbound prospecting (calls, emails, social channels) to source leads.\n\n - Source qualified leads from industry conference lead lists, webinars, and other marketing activations.\n\n - Attend industry conferences to network and generate new business along with the rest of the GTM team.\n\n - Strategically identify and engage with decision-makers, tailoring outreach to address key business needs and pain points.\n\n - Collaborate closely with Enterprise Account Executives, ensuring seamless handoff of qualified leads.\n\n - Consistently meet or exceed monthly and quarterly pipeline generation targets.\n\n - Leverage CRM tools to track outreach activity, measure success, and identify areas for improvement.\n\n - Work cross-functionally with marketing, GTM, and product teams to refine messaging and share market feedback.\n\nQualifications\n\n - Excellent verbal and written communication skills; ability to engage and influence senior-level executives.\n\n - High degree of organization, accountability, and a results-oriented mindset.\n\n - Familiarity with CRM platforms and sales engagement tools (e.g., Salesforce, Sales Navigator, Outreach, or Apollo).\n\n - Self-starter approach and comfort operating in a dynamic startup environment.\n\n - Resourceful and persistent in every task they take on\n\n - Bonus: 1-2 years of experience as an SDR at a SaaS or AI company. \n\nNOTE: This role may involve travel up to 20% of the time.","compensation":{"compensationTierSummary":"$80K – $110K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$80K - $110K","compensationTiers":[{"id":"9bf6cbdb-6de0-4bb4-a315-68745447bc87","tierSummary":"OTE $80K – $110K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"50e504f6-c996-4e7a-be25-1b253d4e12e7","summary":"OTE $80K – $110K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":80000,"maxValue":110000},{"id":"69860ce0-bd9e-4a28-94b7-7d2f54cf9475","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"8406b3ca-ea35-4d95-9a40-8bc2682bbd8d","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":80000,"maxValue":110000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null}]}},{"id":"9aa84548-cab6-44b2-8bed-2627f234262f","title":"Frontend Software Engineer","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-27T21:48:59.547+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/outset/9aa84548-cab6-44b2-8bed-2627f234262f","applyUrl":"https://jobs.ashbyhq.com/outset/9aa84548-cab6-44b2-8bed-2627f234262f/application","descriptionHtml":"Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
Responsibilities
Collaborate closely with the CTO and CEO on strategic technical decisions and product direction.
Design, develop, and optimize intuitive, user-friendly frontend interfaces using React and Next.js.
Build robust and responsive components that seamlessly integrate with backend services and APIs.
Enhance user experiences through real-time data visualization and interaction.
Lead frontend projects from initial conception through production deployment, ensuring scalability, responsiveness, and reliability.
Interface directly with users to gather feedback, understand pain points, and continuously improve our product's UI/UX.
Qualifications
3+ years of software engineering experience building production-grade frontend systems.
Strong proficiency with JavaScript/TypeScript, React, and Next.js.
Experience building scalable, responsive web applications.
Familiarity integrating frontend applications with RESTful or GraphQL APIs.
Strong understanding of UI/UX principles and best practices.
Bonus points for familiarity with real-time data visualization, WebRTC, or frontend performance optimization.
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
We are looking for a Research Manager to join the Customer Experience team at Outset! In this role, you will act as a trusted advisor to our customers, able to provide both product and research expertise. You’ll guide customers from research question to insight, helping them turn complex feedback into clear, actionable direction.
Responsibilities
Own customer relationships end-to-end, acting as a true research partner (not just a point of contact)
Independently scope, design, and run research projects—from concept testing and usability to market exploration—using our AI platform
Turn qualitative and quantitative data into clear, actionable insights customers can actually use
Lead customer meetings, onboardings, and training sessions (pre- and post-sales) with confidence
Create research and product-focused content, documentation, and enablement materials
Work closely with Sales, Customer Success, Product, and Engineering to turn feedback into product and business impact
Move fast, experiment often, and push projects over the finish line with a strong sense of ownership
Qualifications
5+ years in research, insights, or strategy roles, with strong qualitative research experience
Comfortable owning projects and client relationships independently in a fast-moving environment
Strong at synthesizing messy data into sharp stories, decks, and dashboards
Fluent in both numbers and narratives—and know when to use each
Clear, confident communicator with execs and day-to-day users alike
Curious, scrappy, and biased toward action—you figure things out and get them done
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
As a Customer Operations Associate, you’ll work closely with our Customer Success Managers and broader GTM and engineering teams to ensure our customers succeed in their research. You'll become our customers’ go-to partner, helping them navigate the platform, manage research logistics, and unlock the full value of our tools. This is a high-impact role with tons of room for ownership, learning, and growth.
Qualifications
Support customer research success by reviewing study content, assisting with participant recruitment, and providing hands-on research support
Act as a trusted product advisor, responding to questions, troubleshooting issues, and helping customers make the most of our platform
Collaborate with external partners (e.g., vendors assisting with study participant recruitment) to ensure smooth research execution
Contribute to product knowledge by building and maintaining help center content and improving internal documentation
Advocate for our users and inform our product roadmap by sharing customer insights and feedback with the Outset team
Develop process and systems to optimize our internal workflows, including incorporation of automation and AI
Qualifications
Experience in consulting, market research, research operations (including expert networks/ participant recruitment), social science research, or adjacent fields
1-2+ years of experience successfully managing customer relationships (e.g., consulting, market research, project management, account management, etc.)
Excellent communication skills, with experience adapting communication to relevant audiences
A proactive, problem-solving mindset and a passion for helping customers succeed - when you see a problem that needs to be solved, you take ownership
Experience developing strong product expertise and/or technical expertise
Strong organizational skills and experience managing multiple priorities or workstreams in parallel
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
We’re looking for a Product Marketing Manager (PMM) to own go-to-market strategy, positioning, and product storytelling. You’ll partner closely with Product, Sales, and Customer Success to translate product value into compelling messaging, launch new features, and drive market adoption. This role is ideal for someone who thrives in a hyper-fast paced environment, can both plan strategy and execute, and is exceptional at cross-functional collaboration and creative storytelling.
Responsibilities
Drive awareness and adoption of our product through compelling narratives and expert storytelling
Develop and execute go-to-market (GTM) plans for new product launches and feature enhancements.
Own product messaging, positioning, and competitive differentiation across channels.
Conduct market research and customer insights work to uncover needs, trends, and growth opportunities.
Create enablement materials (decks, one-pagers, playbooks) to arm Sales and Customer Success with clear, effective messaging to drive pipeline and customer adoption.
Partner closely with content to ensure our product marketing and content marketing strategies are aligned–and create content where needed.
Partner closely with growth to create content and messaging for email drip campaigns throughout the customer lifecycle.
Ensure customers are a key part of all of our content, and create customer-specific content to support sales.
Deeply understand the competitive landscape and rigorously train the team on our differentiators + how to competitively sell / inform product decisions to differentiate further
Implement modern tools, AI, and workflows for product, ecosystem, campaign, and content marketing, including demos, videos, resources, etc.
Qualifications
4–7 years of experience in product marketing, ideally in B2B SaaS or technology environments.
Proven success managing full-cycle product launches or go-to-market initiatives.
Strong understanding of buyer journeys, market segmentation, and competitive analysis.
Excellent storytelling, writing, and presentation skills.
Highly collaborative and comfortable working with cross-functional teams.
Comfort with and/or ability to quickly learn these tools for competitive intelligence, content creation/video, sales enablement, design, etc.
Experience at a fast-paced start-up
Nice to have:
Experience at companies selling to researchers, designers, or product managers
Founding PMM experience
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
We’re looking for a Sales Director, Market Research & Insights to help drive the next phase of growth at Outset.
This is a senior individual contributor role reporting to the VP of Sales, responsible for selling Outset into Market Research and Insights teams across enterprise organizations.
You’ll own the full sales cycle—from prospecting and pipeline development through closing and expansion—working with both net new customers and expansion within existing accounts. This role requires a deep understanding of the Market Research ecosystem and the ability to build trusted relationships with research and insights leaders.
You’ll partner closely with Marketing, Product, and Customer teams to bring Outset’s AI-moderated research platform to leading research organizations, helping them dramatically accelerate how they generate insights about their customers and users.
Own the full sales cycle for Market Research and Insights teams, from prospecting to close.
Build and manage a pipeline of opportunities with both net new logos and existing customers.
Develop strong relationships with Market Research and Insights leaders at enterprise organizations.
Lead discovery conversations and product demonstrations that connect Outset’s capabilities to customer research workflows.
Drive complex enterprise sales processes involving multiple stakeholders and decision makers.
Maintain accurate forecasting and pipeline visibility.
Partner with Marketing and outbound teams to develop targeted prospecting strategies into research organizations.
Collaborate closely with Customer Success and Research teams to ensure strong adoption and expansion opportunities post-sale.
Provide market feedback from research leaders to inform product development and go-to-market strategy.
5+ years of B2B SaaS sales experience, with a strong track record of exceeding quota.
5+ years of experience in Market Research, or experience selling to Market Research or Insights teams.
Proven ability to run full-cycle enterprise sales, including prospecting, managing complex deal cycles, and closing new business.
Deep understanding of the Market Research ecosystem and how research teams operate.
Exceptional communication, executive presence, and relationship-building skills.
Ability to operate independently in a fast-paced startup environment.
Strong problem-solving and consultative selling skills.
Willingness to travel for customer meetings and industry events as needed.
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
🤔 The Solution
We’ve created an end-to-end, AI-moderated research platform that conducts deep-dive interviews with participants to understand user experiences, evaluate concepts, and test designs. Our AI synthesizes conversational data, delivering precise, actionable insights.
Our customers complete hundreds of interviews in hours, dramatically accelerating research cycles and enabling unprecedented data scale. Outset leverages proprietary infrastructure built upon leading language and voice AI models.
We are customer-driven at our core.
👋 The Role
As an Enterprise Account Executive at Outset, you will:
Own the full sales cycle from prospecting and qualification through negotiation and close.
Build and maintain relationships with key enterprise stakeholders, including senior executives and decision-makers.
Clearly articulate and demonstrate the value proposition of Outset’s AI-powered research platform.
Collaborate closely with the founding team to refine sales processes, identify market opportunities, and drive strategic growth.
Exceed revenue goals by identifying, nurturing, and closing enterprise opportunities.
Work cross-functionally with product and customer success teams to ensure customer alignment and satisfaction.
💪 Skills/experience required:
Proven track record successfully selling complex SaaS solutions to enterprise accounts
Demonstrated success navigating enterprise sales cycles, managing negotiations, and closing significant deals.
Strong relationship-building skills with senior-level decision-makers and executives.
Excellent communication and presentation skills; ability to articulate complex products clearly.
Self-starter mentality, with the ability to thrive in a fast-paced startup environment.
Bonus: Experience selling SaaS products within similar or adjacent industries (research, analytics, AI).
NOTE: This role may involve travel up to 40% of the time.
","descriptionPlain":"Outset invented a better way to do research: AI-powered user interviews. \n\n\n\nGlobal brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.\n\n\nThe research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.\n\n\nOutset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures. \n\n\n\nThe raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people. \n\n\n\nWe’re a tight-knit team serving some of the world’s largest enterprises.\n\n\n\n🤔 The Solution\n\nWe’ve created an end-to-end, AI-moderated research platform that conducts deep-dive interviews with participants to understand user experiences, evaluate concepts, and test designs. Our AI synthesizes conversational data, delivering precise, actionable insights.\n\nOur customers complete hundreds of interviews in hours, dramatically accelerating research cycles and enabling unprecedented data scale. Outset leverages proprietary infrastructure built upon leading language and voice AI models.\n\nWe are customer-driven at our core.\n\n👋 The Role\n\nAs an Enterprise Account Executive at Outset, you will:\n\n - Own the full sales cycle from prospecting and qualification through negotiation and close.\n\n - Build and maintain relationships with key enterprise stakeholders, including senior executives and decision-makers.\n\n - Clearly articulate and demonstrate the value proposition of Outset’s AI-powered research platform.\n\n - Collaborate closely with the founding team to refine sales processes, identify market opportunities, and drive strategic growth.\n\n - Exceed revenue goals by identifying, nurturing, and closing enterprise opportunities.\n\n - Work cross-functionally with product and customer success teams to ensure customer alignment and satisfaction.\n\n💪 Skills/experience required:\n\n - Proven track record successfully selling complex SaaS solutions to enterprise accounts\n\n - Demonstrated success navigating enterprise sales cycles, managing negotiations, and closing significant deals.\n\n - Strong relationship-building skills with senior-level decision-makers and executives.\n\n - Excellent communication and presentation skills; ability to articulate complex products clearly.\n\n - Self-starter mentality, with the ability to thrive in a fast-paced startup environment.\n\n - Bonus: Experience selling SaaS products within similar or adjacent industries (research, analytics, AI).\n\nNOTE: This role may involve travel up to 40% of the time.","compensation":{"compensationTierSummary":"$200K – $300K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$200K - $300K","compensationTiers":[{"id":"e729137d-b2b9-4d8b-8566-6caa49821eef","tierSummary":"On Target Earnings $200K – $300K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"2679fde6-b7a8-4d5b-95b7-be7d0e0f9285","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"ea5faca5-8256-4b3f-842d-b5d704266b91","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"a87bd2e2-22c8-4ecc-b80d-2ec04d30831d","summary":"On Target Earnings $200K – $300K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":300000}]}],"summaryComponents":[{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":300000}]}},{"id":"2f74bd49-04dc-424e-b493-62fb8c307bb2","title":"General Counsel ","department":"Legal","team":"Legal","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-24T17:32:31.408+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/outset/2f74bd49-04dc-424e-b493-62fb8c307bb2","applyUrl":"https://jobs.ashbyhq.com/outset/2f74bd49-04dc-424e-b493-62fb8c307bb2/application","descriptionHtml":"Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
We're hiring our first General Counsel to build the legal function from the ground up. You'll be the primary legal advisor, own all corporate legal matters, and partner closely with People, Sales, and Product as we scale. This is a hands-on, builder role.
Corporate structure, board governance, cap table matters, and equity administration in partnership with Finance
Fundraising support (financing rounds, investor due diligence, board consents)
M&A and strategic partnership evaluation as opportunities arise
Draft, negotiate, and manage customer contracts (MSAs, DPAs, order forms) for an enterprise SaaS motion
Vendor and procurement agreements, including AI/data-processing subprocessor terms
Build scalable contract templates and playbooks so Sales and CS can self-serve on standard terms
Partner with People and Talent on employment law matters, policy review, and workplace investigations
Support ACA and multi-state compliance as headcount scales past current thresholds
Protect and manage the company's IP portfolio (patents, trademarks, trade secrets)
Manage outside counsel relationships and legal spend across specialty areas (litigation, IP, immigration)
Serve as the point person for regulatory inquiries, disputes, and risk escalations
JD and active bar membership (California)
7+ years of legal experience, including in-house experience at a high-growth SaaS or tech company
Direct experience with data privacy/AI regulatory frameworks (GDPR, CCPA)
Track record negotiating enterprise SaaS commercial agreements
Comfort operating without a large team
Sound judgment on when to lean on outside counsel vs. handle in-house
Prior experience as first in-house counsel or building a legal function from scratch
Exposure to international employment structures (EOR, contractor classification across multiple countries)
Experience in a company using or building AI products, with familiarity in AI-specific legal/regulatory questions
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
Responsibilities
Collaborate closely with our sales and customer support teams, and play a key role in driving Outset’s EU expansion.
Interface directly with customers to gather feedback, understand pain points, and build specific features to address them.
Provide pre- and post-sales technical support, ensuring timely resolution of all technical questions and issues.
Be a key part of the team providing global operational support for the platform.
Design, develop, and optimize intuitive, user-friendly frontend interfaces using React and Next.js.
Build robust and responsive components that seamlessly integrate with backend services and APIs.
Design, develop, and optimize backend services, APIs, and real-time data processing infrastructure.
Implement and refine our in-house Large Language Model and real-time interview technology.
Lead customer-facing projects from initial conception through production deployment, ensuring scalability, responsiveness, and reliability.
Qualifications
5+ years of software engineering experience building and supporting production-grade frontend and backend systems.
Experience in a customer-facing role.
Strong proficiency with JavaScript/TypeScript, React, and Next.js.
Experience building scalable, responsive web applications.
Familiarity integrating frontend applications with RESTful or GraphQL APIs.
Strong proficiency with Python and Django, including experience building robust APIs.
Extensive knowledge of SQL databases (Postgres preferred).
Experience deploying and managing services on AWS.
Strong understanding of UI/UX principles and best practices.
Bonus points for familiarity with real-time data visualization, real-time data streaming and export, WebRTC, or AI/ML infrastructure.
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
We're looking for a Product Designer with excellent craft and strong technical range, someone who can shape intuitive, elegant experiences that feel like magic while also being fluent in the AI-assisted coding and prototyping workflows that are becoming core to modern design practice.
You're excited to own problems end-to-end in a fast, AI-native product team, working closely with our Founding Designer and the rest of product and engineering to design generative product experiences that are as functional as they are beautiful - often owning the full arc from the kernel of an idea to a working, coded prototype.
Responsibilities
Partner with Design, Product and Engineering to craft experiences that drive business impact.
Create wireframes, prototypes, and high-fidelity visuals for new and existing features — and build functional, front-to-back prototypes in code when that's the fastest path to a real answer.
Use AI coding tools (Claude Code, Cursor, or similar) as a core part of your design process — not an occasional accelerant, but the way you move from idea to working software.
Push full-stack code (HTML/CSS/JS, Python or similar) confidently enough to prototype, iterate, and occasionally ship to production.
Operate comfortably in a real dev environment: git workflows, local setup, reading PRs, and collaborating closely with engineers.
Conduct user research and usability testing to ensure designs are user-centered and data-informed.
Contribute to a consistent, accessible design system.
Work from our San Francisco office at least 4 days per week, collaborating in person with design, product, and engineering.
Qualifications
Experience designing digital products (or equivalent depth of experience), ideally in startup or SaaS environments where you've owned significant product surfaces.
Exceptional design taste and strong point of view on craft — a portfolio that demonstrates real UX and visual design judgment, not just polish.
Proficiency with design tools (Figma, Claude Design, etc.)
Excellent communication and storytelling skills — able to present design decisions clearly and succinctly.
A growth mindset and willingness to experiment, iterate, and learn quickly.
Demonstrated ability to write and ship full-stack code - some combination of HTML/CSS/JS and Python - even if design is your primary craft.
Real, hands-on fluency with AI coding assistants (Claude Code, Cursor, etc.) as day-to-day tools, not novelty - you reach for them naturally to explore ideas, prototype interactions, and move faster than a traditional design-then-handoff process allows.
Comfort operating in a dev environment (git, terminal, local builds) and reviewing/discussing code with engineers.
Experience collaborating in agile, cross-functional teams.
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
Outset is looking for an Enterprise Sales Manager to lead a team of Enterprise Account Executives. You'll be responsible for the performance, development, and pipeline output of your team. You'll partner closely with Sales leadership to build repeatable process, coach reps through complex deal cycles, and help scale the enterprise motion as Outset grows.
Responsibilities
Manage and coach a team of Enterprise AEs — pipeline reviews, deal strategy, forecasting, and 1:1 development
Own team quota attainment and forecast accuracy, reporting up to Sales leadership
Recruit, hire, and onboard new AEs as the team scales
Partner with Marketing and Customer Success on enterprise account strategy and expansion motion
Get directly involved in complex, high-value deals — negotiation support, exec-level relationship building, and deal strategy alongside your reps
Build and refine sales process, playbooks, and enablement materials for the enterprise segment
Identify and address performance gaps on the team, including coaching plans and, when necessary, performance management
Report on team metrics, pipeline health, and win/loss trends to leadership
Qualifications
5+ years in enterprise or complex B2B sales, with at least 3+ years directly managing an AE team
Experience selling in the user or market research space
Track record of hitting or exceeding team quota in a fast-growing, high-velocity sales environment
Strong coaching instincts - able to diagnose why a deal or a rep is stuck and know how to unblock it
Experience building or refining sales process and playbooks, not just executing an existing one
Comfortable operating with a lean team and evolving infrastructure (startup environment, not a mature enterprise sales org)
Excellent communicator, both internally (leadership, cross-functional partners) and externally (enterprise buyers, C-level stakeholders)
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
Participant recruitment at Outset spans a global partner network, internal process, and the product experience itself — and this role owns all three. Rather than running recruitment study by study, you'll build the system that makes it predictable at scale. You'll be Outset's authority on recruitment: the connective tissue between our partners, our teams, and our product.
Responsibilities
Own partner performance and communication, with a system to assess and continually optimize each partner's quality, reliability, and best-fit use cases.
Negotiate preferred rates and commercial terms, and build the feasibility process (incidence rates, targeting, which vendor for which use case) that keeps recruitment predictable as volume grows.
Design and document the end-to-end recruitment process, from intake through delivery — with fill-time benchmarks by audience/screening criteria and a clear playbook for tracking and escalating at-risk projects.
Build the internal enablement and training that gets the GTM team up to speed and confident in how recruitment works.
Partner with Product and Engineering on the recruitment experience — fraud detection, identity verification, quality flagging, refunds — bringing structured, evidence-backed problems into the product roadmap.
Identify and spec internal tooling that reduces manual ops work.
Translate how recruitment works into content for two audiences: best-practice guidance for Account Directors/AEs, and customer-facing explanations of our role, our partners' role, and what to expect.
Qualifications
5–10 years in research operations, participant recruitment, or panel/vendor management, with deep expertise in digital qualitative recruitment; experience with quantitative recruitment is a plus
Hands-on understanding of how participant recruitment actually works: panels and marketplaces, screeners, incidence and feasibility, soft launches, quotas, incentives, fraud, and quality control.
Track record managing vendors and partners — selecting, negotiating, holding accountable, managing spend.
Genuine program management ability — you can hold a messy, cross-functional problem in your head, sequence it, and drive it to a working system.
Experience at both a large organization and a startup. We want the enterprise process instincts and the scrappiness to build fast without waiting for permission.
Strong communicator — able to distill complex, cross-functional information into clear training, documentation, playbooks, and customer-facing content.
Comfortable with AI tooling for content and automation; experience building AI tooling/dashboards a plus.
Highly independent — this role is built for someone who defines priorities as much as executes them.
Bonus: experience at a research platform, panel provider, or research agency.
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
As a Scaled Customer Success Manager, you'll own adoption, retention, and growth across a mature portfolio of 100–200+ accounts in our Scaled segment — and you'll build the systems that make covering a book that size possible.
You'll determine the right signals, automate analysis and follow-ups, and design an operating model that gives customers an excellent experience. Roughly 70% of your time will be portfolio management; the other 30% will be building the infrastructure and process behind it — working closely with RevOps, Marketing, and Engineering.
This is a foundational hire. The health scoring, playbooks, and operating cadences you build will be the ones the team runs on for years, and you'll help define what \"Scaled\" means at Outset as the segment grows.
Responsibilities
Own adoption, retention, and expansion outcomes across a portfolio of 100–200+ Scaled accounts, from onboarding through renewal
Keep usage and adoption high in a deliberately lower-touch model — leverage programs, automation, and self-service before reaching for a calendar invite
Monitor account health and usage signals to catch risk and expansion opportunities early, and prioritize where your direct time actually changes the outcome
Run renewals across a mixed model of actively managed and auto-renewing accounts, partnering with our broader CS team on commercial approach
Build and run one-to-many programs: onboarding cohorts, office hours, webinars, in-product guidance, documentation, and templated success plans
Develop our account health tracking methodology from the ground up — what signals matter, how they're weighted, how they trigger action, and how we know the scoring is predictive
Partner cross-functionally with RevOps, Marketing, and Engineering to build the infrastructure behind scaled CS: usage instrumentation, alerting, lifecycle triggers, and automated follow-up
Design the operational cadence for this segment: what regular communication looks like, how issues route to and from Product Support, and what escalation looks like. (Product Support owns ticket resolution. You own the process around it).
Build reporting in Hex and with other AI tools that gives the business real visibility into Scaled segment health, adoption, and retention
Translate portfolio-wide patterns into prioritized input for Product
Qualifications
3–7 years in customer success, account management, CS operations, sales, or lifecycle/growth, including a high-volume portfolio
Experience building scaled or digital CS programs from scratch, or working as one of the first hires in a scaled CS role
Technically fluent and self-sufficient with data: product analytics and usage, pulling data with AI tools, and building tooling with AI
Hands-on with a modern GTM and support stack. Ours is Pylon, Hex, HubSpot, Salesforce, and Claude; we lean heavily on AI day to day and expect you to as well
Excellent written and verbal communication
Series A/B/C or fast-paced SaaS experience, with a proactive, ownership-driven approach to ambiguity
Nice to have
Experience defining or re-segmenting a customer base, or standing up a support model for a new segment
Background in customer marketing, growth, or RevOps
Familiarity with research operations or market research
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
We’re looking for a proactive, people-first People Operations Generalist to help build and scale an exceptional employee experience. This role is ideal for someone with 3–6 years of progressive HR or People Operations experience who thrives in a fast-paced startup environment, enjoys solving ambiguous problems, and can balance empathetic employee support with strong operational execution.
Responsibilities
Own and continuously improve core People Operations processes across the employee lifecycle, including onboarding, offboarding, employee data management, internal transfers, leaves, and employment changes.
Serve as a trusted point of contact for employees and managers on day-to-day people policies, workplace questions, and employee experience matters.
Partner with managers to provide practical guidance on basic employee-relations matters.
Help administer benefits, leave programs, payroll inputs, HRIS processes, and employee records, ensuring accuracy, confidentiality, and a positive employee experience.
Maintain and improve HR policies, employee handbook content, process documentation, templates, and internal people resources.
Assist with performance management and talent processes, including review cycles, goal-setting, calibration preparation, employee surveys, and engagement follow-up.
Use people data to identify trends, improve processes, and prepare recurring reports on headcount, attrition, hiring, engagement, and other people metrics.
Contribute to scaling the People function by identifying manual or unclear processes and building practical, repeatable solutions.
Qualifications
3–6 years of experience in Human Resources, People Operations, HR Generalist, or a similar role.
Bachelor’s degree in Human Resources, Business, Psychology, or a related field, or equivalent practical experience.
Experience working at a company during a period of rapid headcount growth or organizational change
Demonstrated experience supporting multiple stages of the employee lifecycle, such as onboarding, benefits, HRIS administration, employee relations, performance management, and offboarding.
Working knowledge of employment practices, HR compliance requirements, and employee-record confidentiality. Experience supporting multi-state or distributed workforces is a plus.
Excellent written and verbal communication skills, with the ability to explain policies clearly and build trust across levels of the organization.
Highly organized with strong attention to detail, follow-through, and comfort managing several priorities at once.
A hands-on, resourceful mindset: you are comfortable creating structure where none exists and improving processes as the company grows.
Experience with HRIS, applicant-tracking, payroll, and collaboration tools; familiarity with Rippling and Ashby a plus
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
We’re looking for a highly organized, proactive Recruiting Coordinator to help us deliver an exceptional candidate experience while supporting rapid, high-volume hiring. This person will be the operational backbone of the recruiting function - keeping interviews moving, stakeholders aligned, and candidates informed in a fast-changing startup environment.
Responsibilities
Coordinate a high volume of interviews across multiple teams, job functions, time zones, and hiring stages.
Own end-to-end interview scheduling, including complex panel interviews, last-minute changes, reschedules, and candidate communications.
Partner closely with recruiters, hiring managers, interviewers, and executive assistants to create efficient, seamless interview processes.
Serve as a primary point of contact for candidates, delivering timely, professional, and warm communication throughout the recruiting process.
Maintain accurate candidate, interview, and hiring data in the applicant tracking system - Ashby.
Prepare interview agendas, collect interviewer feedback, monitor completion, and follow up to keep decisions moving quickly.
Support recruiting events, hiring days, campus programs, referral initiatives, and other high-volume talent programs as needed.
Coordinate candidate travel, expense reimbursements, offer-related logistics, background checks, and onboarding handoffs where applicable.
Identify scheduling bottlenecks and recurring process issues; recommend and implement practical improvements.
Create and maintain recruiting documentation, templates, reporting trackers, and process guides.
Help build scalable recruiting operations that can evolve as the company grows.
Qualifications
1-3 years of recruiting coordination or similar scheduling-intensive experience.
Experience supporting high-volume hiring in a startup, high-growth, fast-paced environment.
Proven ability to manage numerous active candidates and interviews at once without sacrificing accuracy, responsiveness, or candidate experience.
Strong calendar management skills and comfort coordinating complex schedules across time zones.
Familiarity with Ashby.
Excellent written and verbal communication skills, with a polished, candidate-centered approach.
Strong attention to detail, sound judgment, and the ability to prioritize effectively when plans change quickly.
A proactive, resourceful mindset - you anticipate issues, solve problems independently, and know when to escalate.
Comfort working with ambiguity and building processes in an environment where priorities and hiring plans may shift.
Commitment to confidentiality, inclusive hiring practices, and a positive candidate experience.
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
We’re looking for a strategic, resourceful GTM Sourcer to build strong, diverse talent pipelines for our go-to-market organization. This is an opportunity for someone who enjoys finding hard to reach talent, turning market insight into hiring strategy, and operating with urgency in a fast-growing startup environment. You’ll partner closely with recruiters and hiring managers to help shape the teams that drive our next stage of growth.
Build and execute targeted sourcing strategies for high-priority GTM roles.
Proactively identify and engage passive candidates using LinkedIn Recruiter, talent intelligence platforms, professional communities, referrals, events, and creative outreach channels.
Develop deep market maps and talent pipelines for priority functions, geographies, industries, and competitor organizations.
Partner with recruiters and hiring managers to calibrate candidate profiles, define target talent pools, and translate business needs into effective sourcing plans.
Conduct initial outreach and candidate screens to assess relevant experience, motivation, location, compensation alignment, and interest.
Craft personalized, compelling outreach that clearly communicates the company mission, product, culture, growth stage, and role opportunity.
Maintain accurate candidate activity, pipeline data, and sourcing insights in Ashby.
Track and report on sourcing activity, outreach conversion, pipeline health, diversity representation, and quality of sourced candidates.
Build and nurture long-term relationships with prospective candidates, even when there is not an immediate role fit.
Partner with the broader People and Talent team on employer-brand initiatives, referral programs, talent events, and inclusive sourcing strategies.
Continuously test and improve sourcing channels, messaging, search strategies, and workflow automation to increase speed and quality.
3 -6 years of sourcing experience, with meaningful exposure and experience in GTM hiring.
Experience working in a startup, high-growth company, recruiting agency, or similarly fast-paced environment.
Strong command of LinkedIn Recruiter and Boolean search; familiarity with Ashby, Juicebox a plus.
Ability to understand a hiring profile beyond a job title, including sales segment, deal size, buyer persona, territory, industry, product complexity, sales methodology, and growth-stage experience.
Excellent written communication and a strong instinct for personalized, high-conversion candidate outreach.
Strong research, organization, and project-management skills; able to manage multiple searches and shifting priorities at once.
Comfort using data to diagnose pipeline gaps, assess channel effectiveness, and improve sourcing strategy.
A consultative approach to working with recruiters and hiring managers, including the confidence to challenge assumptions with market data.
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
We’re looking for a strategic, curious, and highly resourceful Technical Sourcer to help us identify and engage exceptional technical talent. This role is ideal for someone who enjoys solving complex talent problems, understands how to assess technical profiles beyond job titles, and thrives in the pace and ambiguity of a high-growth startup. You’ll partner closely with recruiters, hiring managers, and technical leaders to develop targeted sourcing strategies for priority roles.
Partner with recruiters and hiring managers to deeply understand role requirements, technical stacks, business priorities, and ideal candidate profiles.
Build targeted talent maps and pipelines by function, skill set, geography, company background, and domain expertise.
Identify and engage passive candidates through LinkedIn Recruiter, GitHub, technical communities, open-source projects, industry events, referrals, alumni networks, and other creative sourcing channels.
Use Boolean search, X-ray search, talent intelligence tools, and market research to uncover qualified candidates for difficult and niche technical searches.
Write thoughtful, personalized outreach that communicates the company’s mission, engineering challenges, technical environment, and career opportunity.
Conduct initial candidate conversations to assess core qualifications, technical relevance, motivation, location, compensation alignment, and interest.
Present well-calibrated candidates to hiring teams, including clear sourcing context and relevant technical background.
Maintain accurate, timely candidate activity and pipeline data within Ashby.
Track sourcing funnel performance, outreach response rates, candidate quality, diversity representation, and pipeline health; use insights to improve strategy.
Share market intelligence with recruiting and engineering leadership, including talent availability, competitor activity, skill-set trends, location constraints, and candidate feedback.
Develop and maintain long-term candidate relationships and talent communities for future hiring needs.
Support inclusive sourcing practices by broadening search strategies, diversifying talent channels, and helping reduce bias in talent identification.
Improve sourcing processes through documentation, automation, tooling, and repeatable research methods.
3 - 6 years of technical sourcing experience.
Demonstrated experience sourcing for technical roles, such as backend, frontend, full-stack, platform, mobile, data, machine learning, cloud infrastructure, DevOps/SRE, security, or engineering leadership.
Ability to evaluate technical profiles based on programming languages, frameworks, architecture, infrastructure, scale, product domain, and depth of ownership—not solely titles or employer names.
Strong familiarity with technical sourcing channels, including LinkedIn Recruiter, GitHub, Stack Overflow or developer communities, open-source ecosystems, conference communities, and referral networks.
Expertise in Boolean and X-ray search, candidate research, talent mapping, and building pipelines for difficult-to-fill roles.
Strong written communication skills and the ability to craft authentic, customized outreach that resonates with technical audiences.
Experience using applicant tracking systems, recruiting CRMs, and sourcing tools; familiarity with Greenhouse, Lever, Ashby, Gem, SeekOut, hireEZ, LinkedIn Recruiter, or similar platforms is a plus.
Ability to manage multiple searches, changing priorities, and fast-moving stakeholder needs while maintaining an exceptional candidate experience.
Strong partnership and consultative skills, including the ability to influence hiring teams using market data and sourcing insights.
A data-informed, detail-oriented approach to measuring sourcing effectiveness and improving outcomes.
Commitment to inclusive hiring practices and expanding access to technical opportunities.
Familiarity with modern technical stacks and concepts, such as Python, Java, Go, TypeScript, React, Node.js, Kubernetes, AWS/GCP/Azure, distributed systems, data platforms, LLMs, MLOps, observability, or application security.
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
We’re looking for a strategic, hands-on Fullcycle Technical Recruiter to help us build exceptional technical teams during an important stage of growth. You will own the hiring process from intake through offer acceptance for critical engineering and technical roles, partnering closely with hiring managers and leaders to attract, assess, and close high-impact talent.
The ideal candidate combines strong technical recruiting judgment with excellent sourcing ability, consultative stakeholder management, and a high bar for candidate experience. You are comfortable working in a fast-moving startup where priorities shift, processes are still evolving, and every hire can have an outsized impact.
Qualifications
Own full-cycle recruitment for technical roles, from kickoff and talent-market strategy through sourcing, screening, interview management, offer development, and close.
Recruit across a range of technical functions.
Partner with hiring managers and technical leaders to define hiring goals, calibrate candidate profiles, write effective job descriptions, and establish structured interview plans.
Build and execute creative, targeted sourcing strategies using LinkedIn Recruiter, GitHub, technical communities, open-source ecosystems, referrals, events, and talent intelligence platforms.
Conduct high-quality recruiter screens that assess technical alignment, scope of impact, career motivation, communication, logistical fit, and compensation expectations.
Guide candidates through the process with timely, thoughtful communication and a clear understanding of the company, team, role, technology, and growth opportunity.
Coordinate interview logistics in partnership with recruiting operations or recruiting coordinators; ensure interview loops are efficient, prepared, and candidate friendly.
Train and advise interviewers and hiring managers on structured interviewing, equitable assessment, candidate experience, and effective debriefing.
Facilitate interview debriefs, synthesize feedback, identify gaps or bias, and help hiring teams make clear, timely decisions.
Lead offer strategy and candidate closing, including compensation discussions, competing-offer navigation, expectation setting, and offer acceptance.
Maintain accurate candidate and hiring data in the ATS and provide regular updates on pipeline health, search progress, and hiring risks.
Use recruiting metrics and market data to improve hiring outcomes, including time to fill, pipeline conversion, source quality, onsite-to-offer ratio, offer acceptance, and candidate experience.
Share technical talent-market insights with leadership, including compensation trends, talent availability, location constraints, competitor activity, and recommended hiring strategies.
Help build scalable recruiting infrastructure, including interview guides, scorecards, sourcing playbooks, hiring-manager enablement, templates, and operational processes.
Champion inclusive hiring by developing diverse candidate pipelines, implementing consistent evaluation practices, and creating a respectful experience for every candidate.
Responsibilities
3-7 years of full-cycle technical recruiting experience, ideally within a high-growth startup.
Demonstrated success hiring for technical roles such as backend, frontend, full-stack, mobile, platform, infrastructure, data, machine learning, security, DevOps/SRE, or engineering leadership.
Strong technical fluency: able to understand and discuss programming languages, frameworks, cloud infrastructure, systems architecture, data platforms, security concepts, and engineering scope at an appropriate recruiting level.
Proven ability to source and close passive candidates for competitive or difficult to fill technical roles.
Experience partnering directly with Engineering, Product, Design and executive leaders as a trusted talent advisor.
Strong interviewing, candidate assessment, negotiation, and candidate-closing skills.
Excellent written and verbal communication, with the ability to articulate technical opportunities in an authentic and compelling way.
Ability to manage multiple concurrent searches and changing priorities while maintaining a high standard for organization, responsiveness, and candidate care.
Experience using an ATS and recruiting tools; Ashby, LinkedIn Recruiter
A data-informed mindset, including comfort interpreting recruiting funnels, pipeline conversion, source effectiveness, and hiring-market signals.
Hiring managers view you as a strategic partner who improves role calibration, interview quality, decision-making, and candidate close rates.
Offers are competitive, well-positioned, and accepted at a strong rate.
Recruiting processes become increasingly scalable, data-informed, and consistent as the company grows.
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
We are seeking a high-agency, data-driven Full-Cycle GTM Recruiter to own hiring end to end for our go-to-market organization. This person will partner closely with business leaders to attract, assess, close, and onboard exceptional talent across Sales, Marketing, Customer Success and other revenue-facing functions.
This is an ideal role for a recruiter who can balance strategic talent partnership with hands-on sourcing, move quickly in a high-growth environment, and deliver an outstanding candidate and hiring-manager experience.
Responsibilities
Own full-cycle recruiting for GTM roles, from headcount planning and kickoff meetings through sourcing, interviewing, offer management, and close.
Recruit across roles such as Account Executives, SDRs/BDRs, sales leadership, Customer Success, Partnerships, Demand Generation, Product Marketing, RevOps, and Marketing.
Partner with hiring managers and leadership to define hiring plans, role scope, candidate profiles, interview loops, scorecards, and decision criteria.
Build proactive, high-quality talent pipelines using outbound sourcing, referrals, talent communities, events, LinkedIn Recruiter, and other channels.
Write compelling job descriptions and candidate outreach that clearly communicates the company mission, role opportunity, team culture, and growth trajectory.
Screen and assess candidates for functional expertise, relevant market experience, performance history, motivation, and alignment with company values.
Run structured interview processes, including interviewer preparation, scheduling, candidate communication, debrief facilitation, feedback collection, and process calibration.
Advise hiring managers on talent-market dynamics, compensation expectations, candidate availability, leveling, interview quality, and competitive closing strategies.
Lead offer development, negotiation, and closing, ensuring candidates have a clear, thoughtful, and timely experience.
Create a high-touch candidate experience from first outreach through onboarding or rejection.
Maintain accurate ATS data and use funnel metrics—including pipeline volume, conversion rates, source quality, time to fill, and offer acceptance—to identify bottlenecks and improve outcomes.
Build inclusive sourcing and interview practices that broaden access to qualified talent and support a diverse GTM organization.
Strengthen the employer brand in partnership with People, Marketing, and GTM leadership.
Qualifications
3–7 years of full-cycle recruiting experience, ideally supporting GTM hiring in a B2B SaaS, technology, startup, or high-growth environment.
Demonstrated success recruiting for revenue-generating functions such as Sales, Marketing, Customer Success.
Strong hands-on sourcing ability and comfort generating pipeline rather than relying primarily on inbound applicants.
Experience managing the full recruiting lifecycle: intake, sourcing, screening, interview management, debriefs, offer creation, negotiation, and close.
Ability to build credibility with senior sales, marketing, and business leaders and serve as a consultative talent partner.
Familiarity with GTM role profiles, sales methodologies, performance indicators, and the talent markets for commercial functions.
Excellent written, verbal, and stakeholder-management skills.
Strong judgment and ability to evaluate candidates consistently through structured, evidence-based assessment.
Experience with an Ashby, LinkedIn Recruiter, recruiting analytics, and sourcing tools.
Organized, resilient, and comfortable managing multiple searches in a fast-paced, ambiguous environment.
Background in recruiting across both GTM and select G&A functions.
Familiarity with compensation structures for commercial roles, including base salary, variable compensation, quota, and equity.
Experience developing sourcing strategies, talent-market maps, recruiting dashboards, or interviewer training programs.