Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
🤔 The Solution
We’ve created an end-to-end, AI-moderated research platform that conducts deep-dive interviews with participants to understand user experiences, evaluate concepts, and test designs. Our AI synthesizes conversational data, delivering precise, actionable insights.
Our customers complete hundreds of interviews in hours, dramatically accelerating research cycles and enabling unprecedented data scale. Outset leverages proprietary infrastructure built upon leading language and voice AI models.
We are customer-driven at our core.
👋 The Role
As an Enterprise Account Executive at Outset, you will:
Own the full sales cycle from prospecting and qualification through negotiation and close.
Build and maintain relationships with key enterprise stakeholders, including senior executives and decision-makers.
Clearly articulate and demonstrate the value proposition of Outset’s AI-powered research platform.
Collaborate closely with the founding team to refine sales processes, identify market opportunities, and drive strategic growth.
Exceed revenue goals by identifying, nurturing, and closing enterprise opportunities.
Work cross-functionally with product and customer success teams to ensure customer alignment and satisfaction.
💪 Skills/experience required:
Proven track record successfully selling complex SaaS solutions to enterprise accounts
Demonstrated success navigating enterprise sales cycles, managing negotiations, and closing significant deals.
Strong relationship-building skills with senior-level decision-makers and executives.
Excellent communication and presentation skills; ability to articulate complex products clearly.
Self-starter mentality, with the ability to thrive in a fast-paced startup environment.
Bonus: Experience selling SaaS products within similar or adjacent industries (research, analytics, AI).
NOTE: This role may involve travel up to 40% of the time.
","descriptionPlain":"Outset invented a better way to do research: AI-powered user interviews. \n\n\n\nGlobal brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.\n\n\nThe research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.\n\n\nOutset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures. \n\n\n\nThe raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people. \n\n\n\nWe’re a tight-knit team serving some of the world’s largest enterprises.\n\n\n\n🤔 The Solution\n\nWe’ve created an end-to-end, AI-moderated research platform that conducts deep-dive interviews with participants to understand user experiences, evaluate concepts, and test designs. Our AI synthesizes conversational data, delivering precise, actionable insights.\n\nOur customers complete hundreds of interviews in hours, dramatically accelerating research cycles and enabling unprecedented data scale. Outset leverages proprietary infrastructure built upon leading language and voice AI models.\n\nWe are customer-driven at our core.\n\n👋 The Role\n\nAs an Enterprise Account Executive at Outset, you will:\n\n - Own the full sales cycle from prospecting and qualification through negotiation and close.\n\n - Build and maintain relationships with key enterprise stakeholders, including senior executives and decision-makers.\n\n - Clearly articulate and demonstrate the value proposition of Outset’s AI-powered research platform.\n\n - Collaborate closely with the founding team to refine sales processes, identify market opportunities, and drive strategic growth.\n\n - Exceed revenue goals by identifying, nurturing, and closing enterprise opportunities.\n\n - Work cross-functionally with product and customer success teams to ensure customer alignment and satisfaction.\n\n💪 Skills/experience required:\n\n - Proven track record successfully selling complex SaaS solutions to enterprise accounts\n\n - Demonstrated success navigating enterprise sales cycles, managing negotiations, and closing significant deals.\n\n - Strong relationship-building skills with senior-level decision-makers and executives.\n\n - Excellent communication and presentation skills; ability to articulate complex products clearly.\n\n - Self-starter mentality, with the ability to thrive in a fast-paced startup environment.\n\n - Bonus: Experience selling SaaS products within similar or adjacent industries (research, analytics, AI).\n\nNOTE: This role may involve travel up to 40% of the time.","compensation":{"compensationTierSummary":"$200K – $300K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$200K - $300K","compensationTiers":[{"id":"a980f1b6-a263-43ce-904d-3a13d177f546","tierSummary":"On Target Earnings $200K – $300K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"59a8d048-73ff-4222-a6bc-2286200b0f2d","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"a24deb22-4530-4329-bbb3-e1e029d490a2","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"eca694b4-9682-42ef-a864-b90bed439697","summary":"On Target Earnings $200K – $300K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":300000}]}],"summaryComponents":[{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":300000}]}},{"id":"55d672a5-823b-4ad3-9e06-5c7f8aff529a","title":"Backend Software Engineer","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-27T21:49:31.060+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/outset/55d672a5-823b-4ad3-9e06-5c7f8aff529a","applyUrl":"https://jobs.ashbyhq.com/outset/55d672a5-823b-4ad3-9e06-5c7f8aff529a/application","descriptionHtml":"Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
What you will do:
Collaborate closely with the CTO and CEO on strategic technical decisions and product direction.
Design, develop, and optimize backend services, APIs, and real-time data processing infrastructure.
Implement and refine our in-house Large Language Model and real-time interview technology.
Lead projects from initial conception through production deployment, ensuring scalability and reliability.
Interface directly with users to gather feedback, understand pain points, and continuously improve our core product.
The ideal candidate will have:
3+ years of software engineering experience building production-grade backend systems.
Strong proficiency with Python and Django, including experience building robust APIs.
Extensive knowledge of SQL databases (Postgres preferred).
Experience deploying and managing services on AWS.
Bonus points for familiarity with WebRTC, real-time data streaming, or AI/ML infrastructure.
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
As an SDR at Outset, you will be on the front lines of prospecting and driving new business opportunities. You’ll prospect, research, and engage with potential enterprise customers.
Responsibilities
Conduct high-volume outbound prospecting (calls, emails, social channels) to source leads.
Source qualified leads from industry conference lead lists, webinars, and other marketing activations.
Attend industry conferences to network and generate new business along with the rest of the GTM team.
Strategically identify and engage with decision-makers, tailoring outreach to address key business needs and pain points.
Collaborate closely with Enterprise Account Executives, ensuring seamless handoff of qualified leads.
Consistently meet or exceed monthly and quarterly pipeline generation targets.
Leverage CRM tools to track outreach activity, measure success, and identify areas for improvement.
Work cross-functionally with marketing, GTM, and product teams to refine messaging and share market feedback.
Qualifications
Excellent verbal and written communication skills; ability to engage and influence senior-level executives.
High degree of organization, accountability, and a results-oriented mindset.
Familiarity with CRM platforms and sales engagement tools (e.g., Salesforce, Sales Navigator, Outreach, or Apollo).
Self-starter approach and comfort operating in a dynamic startup environment.
Resourceful and persistent in every task they take on
Bonus: 1-2 years of experience as an SDR at a SaaS or AI company.
NOTE: This role may involve travel up to 20% of the time.
","descriptionPlain":"Outset invented a better way to do research: AI-powered user interviews. \n\n\n\nGlobal brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.\n\n\nThe research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.\n\n\nOutset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures. \n\n\n\nThe raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people. \n\n\n\nWe’re a tight-knit team serving some of the world’s largest enterprises.\n\n\n\nAs an SDR at Outset, you will be on the front lines of prospecting and driving new business opportunities. You’ll prospect, research, and engage with potential enterprise customers. \n\nResponsibilities \n\n - Conduct high-volume outbound prospecting (calls, emails, social channels) to source leads.\n\n - Source qualified leads from industry conference lead lists, webinars, and other marketing activations.\n\n - Attend industry conferences to network and generate new business along with the rest of the GTM team.\n\n - Strategically identify and engage with decision-makers, tailoring outreach to address key business needs and pain points.\n\n - Collaborate closely with Enterprise Account Executives, ensuring seamless handoff of qualified leads.\n\n - Consistently meet or exceed monthly and quarterly pipeline generation targets.\n\n - Leverage CRM tools to track outreach activity, measure success, and identify areas for improvement.\n\n - Work cross-functionally with marketing, GTM, and product teams to refine messaging and share market feedback.\n\nQualifications\n\n - Excellent verbal and written communication skills; ability to engage and influence senior-level executives.\n\n - High degree of organization, accountability, and a results-oriented mindset.\n\n - Familiarity with CRM platforms and sales engagement tools (e.g., Salesforce, Sales Navigator, Outreach, or Apollo).\n\n - Self-starter approach and comfort operating in a dynamic startup environment.\n\n - Resourceful and persistent in every task they take on\n\n - Bonus: 1-2 years of experience as an SDR at a SaaS or AI company. \n\nNOTE: This role may involve travel up to 20% of the time.","compensation":{"compensationTierSummary":"$80K – $110K • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"$80K - $110K","compensationTiers":[{"id":"9bf6cbdb-6de0-4bb4-a315-68745447bc87","tierSummary":"OTE $80K – $110K • Offers Equity • Offers Commission","title":null,"additionalInformation":null,"components":[{"id":"50e504f6-c996-4e7a-be25-1b253d4e12e7","summary":"OTE $80K – $110K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":80000,"maxValue":110000},{"id":"69860ce0-bd9e-4a28-94b7-7d2f54cf9475","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"8406b3ca-ea35-4d95-9a40-8bc2682bbd8d","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":80000,"maxValue":110000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null}]}},{"id":"9aa84548-cab6-44b2-8bed-2627f234262f","title":"Frontend Software Engineer","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-27T21:48:59.547+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/outset/9aa84548-cab6-44b2-8bed-2627f234262f","applyUrl":"https://jobs.ashbyhq.com/outset/9aa84548-cab6-44b2-8bed-2627f234262f/application","descriptionHtml":"Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
Responsibilities
Collaborate closely with the CTO and CEO on strategic technical decisions and product direction.
Design, develop, and optimize intuitive, user-friendly frontend interfaces using React and Next.js.
Build robust and responsive components that seamlessly integrate with backend services and APIs.
Enhance user experiences through real-time data visualization and interaction.
Lead frontend projects from initial conception through production deployment, ensuring scalability, responsiveness, and reliability.
Interface directly with users to gather feedback, understand pain points, and continuously improve our product's UI/UX.
Qualifications
3+ years of software engineering experience building production-grade frontend systems.
Strong proficiency with JavaScript/TypeScript, React, and Next.js.
Experience building scalable, responsive web applications.
Familiarity integrating frontend applications with RESTful or GraphQL APIs.
Strong understanding of UI/UX principles and best practices.
Bonus points for familiarity with real-time data visualization, WebRTC, or frontend performance optimization.
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
We are looking for a Research Manager to join the Customer Experience team at Outset! In this role, you will act as a trusted advisor to our customers, able to provide both product and research expertise. You’ll guide customers from research question to insight, helping them turn complex feedback into clear, actionable direction.
Responsibilities
Own customer relationships end-to-end, acting as a true research partner (not just a point of contact)
Independently scope, design, and run research projects—from concept testing and usability to market exploration—using our AI platform
Turn qualitative and quantitative data into clear, actionable insights customers can actually use
Lead customer meetings, onboardings, and training sessions (pre- and post-sales) with confidence
Create research and product-focused content, documentation, and enablement materials
Work closely with Sales, Customer Success, Product, and Engineering to turn feedback into product and business impact
Move fast, experiment often, and push projects over the finish line with a strong sense of ownership
Qualifications
5+ years in research, insights, or strategy roles, with strong qualitative research experience
Comfortable owning projects and client relationships independently in a fast-moving environment
Strong at synthesizing messy data into sharp stories, decks, and dashboards
Fluent in both numbers and narratives—and know when to use each
Clear, confident communicator with execs and day-to-day users alike
Curious, scrappy, and biased toward action—you figure things out and get them done
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
We’re looking for a Product Marketing Manager (PMM) to own go-to-market strategy, positioning, and product storytelling. You’ll partner closely with Product, Sales, and Customer Success to translate product value into compelling messaging, launch new features, and drive market adoption. This role is ideal for someone who thrives in a hyper-fast paced environment, can both plan strategy and execute, and is exceptional at cross-functional collaboration and creative storytelling.
Responsibilities
Drive awareness and adoption of our product through compelling narratives and expert storytelling
Develop and execute go-to-market (GTM) plans for new product launches and feature enhancements.
Own product messaging, positioning, and competitive differentiation across channels.
Conduct market research and customer insights work to uncover needs, trends, and growth opportunities.
Create enablement materials (decks, one-pagers, playbooks) to arm Sales and Customer Success with clear, effective messaging to drive pipeline and customer adoption.
Partner closely with content to ensure our product marketing and content marketing strategies are aligned–and create content where needed.
Partner closely with growth to create content and messaging for email drip campaigns throughout the customer lifecycle.
Ensure customers are a key part of all of our content, and create customer-specific content to support sales.
Deeply understand the competitive landscape and rigorously train the team on our differentiators + how to competitively sell / inform product decisions to differentiate further
Implement modern tools, AI, and workflows for product, ecosystem, campaign, and content marketing, including demos, videos, resources, etc.
Qualifications
4–7 years of experience in product marketing, ideally in B2B SaaS or technology environments.
Proven success managing full-cycle product launches or go-to-market initiatives.
Strong understanding of buyer journeys, market segmentation, and competitive analysis.
Excellent storytelling, writing, and presentation skills.
Highly collaborative and comfortable working with cross-functional teams.
Comfort with and/or ability to quickly learn these tools for competitive intelligence, content creation/video, sales enablement, design, etc.
Experience at a fast-paced start-up
Nice to have:
Experience at companies selling to researchers, designers, or product managers
Founding PMM experience
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
We’re looking for a Sales Director, Market Research & Insights to help drive the next phase of growth at Outset.
This is a senior individual contributor role reporting to the VP of Sales, responsible for selling Outset into Market Research and Insights teams across enterprise organizations.
You’ll own the full sales cycle—from prospecting and pipeline development through closing and expansion—working with both net new customers and expansion within existing accounts. This role requires a deep understanding of the Market Research ecosystem and the ability to build trusted relationships with research and insights leaders.
You’ll partner closely with Marketing, Product, and Customer teams to bring Outset’s AI-moderated research platform to leading research organizations, helping them dramatically accelerate how they generate insights about their customers and users.
Own the full sales cycle for Market Research and Insights teams, from prospecting to close.
Build and manage a pipeline of opportunities with both net new logos and existing customers.
Develop strong relationships with Market Research and Insights leaders at enterprise organizations.
Lead discovery conversations and product demonstrations that connect Outset’s capabilities to customer research workflows.
Drive complex enterprise sales processes involving multiple stakeholders and decision makers.
Maintain accurate forecasting and pipeline visibility.
Partner with Marketing and outbound teams to develop targeted prospecting strategies into research organizations.
Collaborate closely with Customer Success and Research teams to ensure strong adoption and expansion opportunities post-sale.
Provide market feedback from research leaders to inform product development and go-to-market strategy.
5+ years of B2B SaaS sales experience, with a strong track record of exceeding quota.
5+ years of experience in Market Research, or experience selling to Market Research or Insights teams.
Proven ability to run full-cycle enterprise sales, including prospecting, managing complex deal cycles, and closing new business.
Deep understanding of the Market Research ecosystem and how research teams operate.
Exceptional communication, executive presence, and relationship-building skills.
Ability to operate independently in a fast-paced startup environment.
Strong problem-solving and consultative selling skills.
Willingness to travel for customer meetings and industry events as needed.
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
We’re looking for an Enablement Program Manager to build the engine that keeps Outset’s go-to-market teams sharp, current, and ready to win.
This is a high-ownership role reporting to the VP of Sales, responsible for enabling our Sales, Customer Success, Partnerships, Product Marketing and Solutions teams at scale. Outset moves fast: new products, new verticals, new competitors, and new use cases land every month. Your job is to turn that change into clear, usable knowledge—and get it into the hands (and heads) of every customer-facing person on the team.
You’ll design plug-and-play enablement programs that new content can drop straight into: onboarding, product launches, competitive updates, certifications, and ongoing skills training. You’ll own our GTM knowledge repository so the right answer is always easy to find. And you’ll do it by partnering across GTM, Product, Marketing, G&A, and Leadership—often without a playbook, and always with a bias toward making it work.
This role is built for a high-upside, early-career operator: someone who has already shown they can own programs end to end, teach complex topics clearly, and thrive in ambiguity, and who wants to grow with a category-defining company.
Responsibilities
Own Outset’s GTM enablement program end to end: roadmap, calendar, delivery, and measurement.
Design repeatable, plug-and-play enablement frameworks (onboarding, launch kits, competitive updates, certifications) that new content can drop into with minimal rework.
Build and run new-hire onboarding that gets new GTM team members ramped and customer-ready quickly.
Act as a world-class teacher: quickly learn complex topics—AI-moderated research, research methodology, new products, pricing, competitors—then synthesize and deliver them so they stick.
Own and maintain the GTM knowledge repository, keeping messaging, battlecards, playbooks, and product content accurate, organized, and easy to find.
Partner with Product and Marketing to translate launches and roadmap updates into field-ready training, talk tracks, and assets.
Partner with Sales, CS, and Partnerships leaders to identify skill and knowledge gaps and prioritize what gets built next.
Work with G&A and Leadership on cross-functional topics—deal desk, pricing, legal, and process changes—so the field knows what changed and how to act on it.
Run live trainings, workshops, and certifications, and build async content (recordings, guides, quizzes) that scales across time zones.
Measure what works: track ramp time, certification completion, content usage, and field feedback, and iterate on programs accordingly.
Bring structure to ambiguity—spot gaps no one owns and find a way to make it work.
Leverage AI tools to accelerate content creation and optimize knowledge flow and information sharing across the GTM organization.
Qualifications
4+ years of professional experience in Enablement, Learning & Development, a Center of Excellence, Consulting or a Chief of Staff function.
Proven program ownership: you’ve built and run programs end to end, not just contributed to them.
Exceptional teaching and communication skills. You can take a complex topic, distill it, and make it land with any audience.
You drive adoption, not just delivery. You treat sales as your core customer, find the early adopters, and turn their wins into peer examples and success stories that pull the rest of the team along.
You build learning that compounds. You reinforce and build on what reps already know, rather than publishing materials and expecting people to “get it.”
A track record of designing scalable, repeatable processes and systems that others can use without you in the room.
Highly organized and detail-oriented, with experience owning a knowledge base, content library, or similar source of truth.
Strong cross-functional partnership skills, with experience working across GTM, Product, G&A, and senior leadership.
Proven success in a fast-paced startup environment. You’re comfortable with ambiguity, create structure where none exists, and adjust quickly as priorities shift.
A high-ownership, resourceful mindset: you find a way to make it work.
Experience supporting B2B SaaS GTM teams is a strong plus; familiarity with AI products or market research is a bonus.
Proficiency with AI tools for content creation, knowledge management, and streamlining information distribution.
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
We’re looking for a Global Head of Partnerships to build Outset’s partner ecosystem into a major driver of growth.
This is a leadership role reporting to the VP of Sales. You’ll own partnerships strategy and execution globally across three partner types: expert networks and panel companies that resell Outset or deliver research on it; technology and platform alliances where Outset integrates into the tools researchers, marketers, and product teams already use; and consultancies and systems integrators that co-sell Outset and bring it to their clients.
You’ll work closely with Sales, Product, Marketing, Customer Success, Legal, and Finance, and directly with our founders on the partnerships that shape the company’s direction.
This role is for someone who has already run a partnerships or alliances program at global scale in the research space, including product integrations, co-sell, and resell, and who wants to build the next one from the ground up.
Responsibilities
Own Outset’s global partnerships strategy: which partners we pursue, which models we use, and how the partner channel contributes to company growth.
Build and run resell and channel programs with research agencies and panel companies, including pricing, packaging, enablement, and partner economics.
Lead technology and platform alliances: define integration priorities with Product and Engineering, negotiate agreements, and launch joint offerings and marketplace listings.
Build co-sell motions with consultancies, SIs, and platform partners—account mapping, joint pipeline, deal registration, and rules of engagement with our direct sales team.
Personally source, negotiate, and close the company’s most strategic partnership agreements.
Design the partner operating model: tiers, incentives, contracts, onboarding, certification, and partner-sourced and influenced pipeline reporting in Salesforce.
Align partner and direct motions so they reinforce each other, including clear account ownership and credit rules with Sales.
Partner with Marketing on joint go-to-market: co-marketing, events, launch campaigns, and partner content.
Bring partner and market feedback back to Product and leadership to shape roadmap and strategy.
Qualifications
8+ years in partnerships, alliances, channel, or business development, including 3+ years leading a partnerships or alliances program.
Demonstrated experience managing a partnerships or alliances program at global scale in the research, insights, or adjacent data and analytics space.
Hands-on experience across the full range of partner models: product integrations, co-sell, and resell.
An established network across panel and sample providers, research and CX technology platforms, and consultancies.
A track record of negotiating and closing complex partnership agreements, including revenue share, resell pricing, and integration commitments.
Experience building partner operations from scratch: program design, partner economics, deal registration, and pipeline reporting.
Strong cross-functional leadership—you can align Sales, Product, Marketing, Legal, and Finance behind a partner strategy.
Proven success in a fast-paced startup or high-growth environment.
Willingness to travel for partner meetings and industry events, key drivers of success for pipeline generation and expansion.
Bonus: experience with AI or research-technology partnerships, or with international partner ecosystems in EMEA and APAC.
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
Responsibilities
Collaborate closely with our sales and customer support teams, and play a key role in driving Outset’s EU expansion.
Interface directly with customers to gather feedback, understand pain points, and build specific features to address them.
Provide pre- and post-sales technical support, ensuring timely resolution of all technical questions and issues.
Be a key part of the team providing global operational support for the platform.
Design, develop, and optimize intuitive, user-friendly frontend interfaces using React and Next.js.
Build robust and responsive components that seamlessly integrate with backend services and APIs.
Design, develop, and optimize backend services, APIs, and real-time data processing infrastructure.
Implement and refine our in-house Large Language Model and real-time interview technology.
Lead customer-facing projects from initial conception through production deployment, ensuring scalability, responsiveness, and reliability.
Qualifications
5+ years of software engineering experience building and supporting production-grade frontend and backend systems.
Experience in a customer-facing role.
Strong proficiency with JavaScript/TypeScript, React, and Next.js.
Experience building scalable, responsive web applications.
Familiarity integrating frontend applications with RESTful or GraphQL APIs.
Strong proficiency with Python and Django, including experience building robust APIs.
Extensive knowledge of SQL databases (Postgres preferred).
Experience deploying and managing services on AWS.
Strong understanding of UI/UX principles and best practices.
Bonus points for familiarity with real-time data visualization, real-time data streaming and export, WebRTC, or AI/ML infrastructure.
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
Outset is looking for an Enterprise Sales Manager to lead a team of Enterprise Account Executives. You'll be responsible for the performance, development, and pipeline output of your team. You'll partner closely with Sales leadership to build repeatable process, coach reps through complex deal cycles, and help scale the enterprise motion as Outset grows.
Responsibilities
Manage and coach a team of Enterprise AEs — pipeline reviews, deal strategy, forecasting, and 1:1 development
Own team quota attainment and forecast accuracy, reporting up to Sales leadership
Recruit, hire, and onboard new AEs as the team scales
Partner with Marketing and Customer Success on enterprise account strategy and expansion motion
Get directly involved in complex, high-value deals — negotiation support, exec-level relationship building, and deal strategy alongside your reps
Build and refine sales process, playbooks, and enablement materials for the enterprise segment
Identify and address performance gaps on the team, including coaching plans and, when necessary, performance management
Report on team metrics, pipeline health, and win/loss trends to leadership
Qualifications
5+ years in enterprise or complex B2B sales, with at least 3+ years directly managing an AE team
Experience selling in the user or market research space
Track record of hitting or exceeding team quota in a fast-growing, high-velocity sales environment
Strong coaching instincts - able to diagnose why a deal or a rep is stuck and know how to unblock it
Experience building or refining sales process and playbooks, not just executing an existing one
Comfortable operating with a lean team and evolving infrastructure (startup environment, not a mature enterprise sales org)
Excellent communicator, both internally (leadership, cross-functional partners) and externally (enterprise buyers, C-level stakeholders)
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
As the Founding Scaled Customer Success Manager, you'll own adoption, retention, and growth across a mature portfolio of 100–200+ accounts in our Scaled segment — and you'll build the systems that make covering a book that size possible.
You'll determine the right signals, automate analysis and follow-ups, and design an operating model that gives customers an excellent experience. Roughly 70% of your time will be portfolio management; the other 30% will be building the infrastructure and process behind it — working closely with RevOps, Marketing, and Engineering.
This is a foundational hire. The health scoring, playbooks, and operating cadences you build will be the ones the team runs on for years, and you'll help define what \"Scaled\" means at Outset as the segment grows.
Responsibilities
Own adoption, retention, and expansion outcomes across a portfolio of 100–200+ Scaled accounts, from onboarding through renewal
Keep usage and adoption high in a deliberately lower-touch model — leverage programs, automation, and self-service before reaching for a calendar invite
Monitor account health and usage signals to catch risk and expansion opportunities early, and prioritize where your direct time actually changes the outcome
Run renewals across a mixed model of actively managed and auto-renewing accounts, partnering with our broader CS team on commercial approach
Build and run one-to-many programs: onboarding cohorts, office hours, webinars, in-product guidance, documentation, and templated success plans
Develop our account health tracking methodology from the ground up — what signals matter, how they're weighted, how they trigger action, and how we know the scoring is predictive
Partner cross-functionally with RevOps, Marketing, and Engineering to build the infrastructure behind scaled CS: usage instrumentation, alerting, lifecycle triggers, and automated follow-up
Design the operational cadence for this segment: what regular communication looks like, how issues route to and from Product Support, and what escalation looks like. (Product Support owns ticket resolution. You own the process around it).
Build reporting in Hex and with other AI tools that gives the business real visibility into Scaled segment health, adoption, and retention
Translate portfolio-wide patterns into prioritized input for Product
Qualifications
3–7 years in customer success, account management, CS operations, sales, or lifecycle/growth, including a high-volume portfolio
Experience building scaled or digital CS programs from scratch, or working as one of the first hires in a scaled CS role
Technically fluent and self-sufficient with data: product analytics and usage, pulling data with AI tools, and building tooling with AI
Hands-on with a modern GTM and support stack. Ours is Pylon, Hex, HubSpot, Salesforce, and Claude; we lean heavily on AI day to day and expect you to as well
Excellent written and verbal communication
Series A/B/C or fast-paced SaaS experience, with a proactive, ownership-driven approach to ambiguity
Nice to have
Experience defining or re-segmenting a customer base, or standing up a support model for a new segment
Background in customer marketing, growth, or RevOps
Familiarity with research operations or market research
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
We’re looking for a strategic, resourceful GTM Sourcer to build strong, diverse talent pipelines for our go-to-market organization. This is an opportunity for someone who enjoys finding hard to reach talent, turning market insight into hiring strategy, and operating with urgency in a fast-growing startup environment. You’ll partner closely with recruiters and hiring managers to help shape the teams that drive our next stage of growth.
Build and execute targeted sourcing strategies for high-priority GTM roles.
Proactively identify and engage passive candidates using LinkedIn Recruiter, talent intelligence platforms, professional communities, referrals, events, and creative outreach channels.
Develop deep market maps and talent pipelines for priority functions, geographies, industries, and competitor organizations.
Partner with recruiters and hiring managers to calibrate candidate profiles, define target talent pools, and translate business needs into effective sourcing plans.
Conduct initial outreach and candidate screens to assess relevant experience, motivation, location, compensation alignment, and interest.
Craft personalized, compelling outreach that clearly communicates the company mission, product, culture, growth stage, and role opportunity.
Maintain accurate candidate activity, pipeline data, and sourcing insights in Ashby.
Track and report on sourcing activity, outreach conversion, pipeline health, diversity representation, and quality of sourced candidates.
Build and nurture long-term relationships with prospective candidates, even when there is not an immediate role fit.
Partner with the broader People and Talent team on employer-brand initiatives, referral programs, talent events, and inclusive sourcing strategies.
Continuously test and improve sourcing channels, messaging, search strategies, and workflow automation to increase speed and quality.
3 -6 years of sourcing experience, with meaningful exposure and experience in GTM hiring.
Experience working in a startup, high-growth company, recruiting agency, or similarly fast-paced environment.
Strong command of LinkedIn Recruiter and Boolean search; familiarity with Ashby, Juicebox a plus.
Ability to understand a hiring profile beyond a job title, including sales segment, deal size, buyer persona, territory, industry, product complexity, sales methodology, and growth-stage experience.
Excellent written communication and a strong instinct for personalized, high-conversion candidate outreach.
Strong research, organization, and project-management skills; able to manage multiple searches and shifting priorities at once.
Comfort using data to diagnose pipeline gaps, assess channel effectiveness, and improve sourcing strategy.
A consultative approach to working with recruiters and hiring managers, including the confidence to challenge assumptions with market data.
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
As an Account Director, you’ll own relationships with some of our most strategic enterprise and mid-market customers. You’ll act as a trusted advisor, ensuring they achieve maximum value from our platform while identifying new opportunities for growth and partnership. You’ll collaborate closely with Product, Sales, and Marketing to influence roadmap priorities and expand our footprint within key accounts.
Responsibilities:
Serve as a strategic partner to executive stakeholders, guiding customers through adoption, expansion, and long-term success.
Own commercial health across a portfolio of high-value accounts, driving renewals, upsells, and advocacy
Develop account plans and success frameworks that align with customer business objectives.
Partner with Sales to identify and close revenue expansion opportunities within existing accounts.
Translate customer feedback into actionable input for Product and Engineering.
Forecast retention and growth metrics, providing visibility into customer health and pipeline.
Qualifications
5–10+ years of customer success, account management, or consulting experience, with 2+ years managing strategic/enterprise accounts.
Ability to travel 25% of the time for customer events, customer visits, and conferences.
Proven success in driving renewals, expansions, and multi-threaded stakeholder relationships.
Experience in a fast-paced SaaS or Series A/B startup environment.
Exceptional communication, executive presence, and relationship-building skills.
Strong analytical mindset with ability to tell a story with data.
Ability to work cross-functionally and thrive in ambiguity.
A proactive, ownership-driven mindset—comfortable balancing strategic and hands-on work.
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
We are looking for an experienced IT Automation Engineer to support our macOS environment as a hands-on individual contributor. You will enable employees directly while building secure systems, automations, and a long-term fleet strategy.
This role moves fluidly from diagnosing a single employee’s laptop to designing the platform for the entire fleet. It combines deep Apple expertise, systems administration, automation, and customer service.
At Outset, we value high agency, high accountability, high alignment, and impatience. In this role, you will proactively pursue opportunities to improve our IT environment, own outcomes and fix issues when systems fall short, collaborate so the whole team wins, and move with urgency through clear communication and fast iteration.
Employees work in the office five days per week, so this hands-on role is also onsite five days per week. Our managed computing environment is exclusively macOS; Windows support is not planned.
Responsibilities
Managing the macOS fleet lifecycle and long-term roadmap, from architecture, configuration, and deployment through procurement, maintenance, replacement, and secure retirement.
Administering and improving Jamf Pro, Jamf Protect, Apple Business Manager, and related Apple device-management services.
Providing responsive, hands-on support for macOS hardware, operating systems, applications, identity, office networks, and Wi-Fi, resolving issues during business hours with minimal disruption.
Building secure IT and security automations using current AI tooling, Python, shell scripting, APIs, webhooks, and lightweight integration services; establish standards for access, data handling, reliability, observability, and human oversight.
Helping other teams build secure automations for email and calendar workflows, Slack apps, internal support tools, and cross-system integrations.
Administering Slack—including security, applications, permissions, integrations, and workflows—and owning integrations across Rippling, Google Workspace, Jamf, and other internal platforms.
Improving onboarding, offboarding, access management, software deployment, device compliance, inventory, and support workflows.
Creating clear documentation, runbooks, service standards, and technical plans.
Partnering with Security, Legal, People, and business teams on access and compliance reviews, internal controls, incident response, and investigations affecting company systems.
Qualifications
Substantial hands-on experience in client platform, corporate IT, or endpoint engineering, ideally during rapid growth
Deep macOS administration expertise, including system logs, diagnostics, Apple hardware, peripherals, networking, and operating-system subsystems.
Mastery of Jamf Pro, Jamf Protect, Apple Business Manager, and modern Apple enrollment and management practices.
Current expertise in AI automation tooling and experience building reliable AI-assisted workflows, agents, or internal tools for enterprise systems.
Python and shell-scripting skills, plus experience integrating identity, HR, collaboration, and device-management platforms through APIs, webhooks, and event-driven workflows.
Hands-on experience administering and extending Rippling, Google Workspace, and Slack, including Slack security, applications, permissions, integrations, and workflow automation.
Experience diagnosing office network and Wi-Fi problems safely in a live workplace.
Strong ownership and communication: you identify problems, develop sound solutions, explain tradeoffs, and follow work through to completion.
Sound judgment when working with privileged access, sensitive employee information, security incidents, AI systems, and internal investigations.
An exceptional customer-service mindset and empathy for employees blocked by technical issues.
Bonus
Experience managing projects, team knowledge, and a Help Desk system in Linear and Notion.
Cybersecurity, corporate security, investigations, compliance, or legal operations experience, including incident response.
Experience in Detection & Response engineering, writing rules for EDR and SIEM, and automating remediation workflows
Familiarity with zero-touch deployment, identity-driven access, device trust, and modern zero-trust architecture.
Experience designing IT operations for a rapidly growing organization.
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
As a Senior Product Solutions Partner based in London, you'll be a core part of Outset's UK presence, working with enterprise customers across the UK and Europe. You'll partner closely with our Account Directors, researchers, and GTM and engineering teams in the US.
You'll have real autonomy. Many of the day-to-day calls on recruitment, study readiness and customer questions will be yours to make in real time. This role suits someone who wants high ownership and a hand in shaping how the world's largest brands run research with AI.
Note: This role will begin remotely but eventually will be 4 days a week onsite.
Responsibilities
Consult on study design and content. Review discussion guides, screeners and study setup alongside customers and our research team. Flag risks and recommend improvements before a study goes live.
Manage participant recruitment for your customers' studies. Scope feasibility, decide on the right panel partner and approach, manage quotas and timelines, and solve hard-to-reach audience challenges.
Build deep relationships and expertise with our panel partners. Work within our centrally managed partnerships to become the go-to person on what works in UK and European markets.
Be a trusted advisor to customers' research and insights teams. Help them navigate the platform, troubleshoot issues and get the most out of AI-moderated research.
Create best-practice guides and help center content. Collaborate with CSMs on customer workshops and enablement sessions.
Act as the team's eyes and ears in the UK. Bring customer insights, market context and feedback back to the broader Outset team, so that product, GTM and operations stay aligned across time zones.
Design and improve processes using automation and AI. Streamline our internal workflows, stay on top of new platform capabilities, and work out how to help customers adopt them and do more themselves.
Bring commercial awareness to your accounts. Spot expansion opportunities and risk signals early, and partner with Account Directors to act on them.
Qualifications
3–5 years' experience in research operations, market research, fieldwork or panel management, expert networks, consulting, or an adjacent field.
Hands-on experience with participant recruitment, ideally across global markets
Experience with client-facing work and managing and communicating with external stakeholders
The ability to operate with a high degree of autonomy. You make sound decisions without waiting for sign-off, and you know when to escalate.
Experience building or improving processes, not just following them.
Excellent written and verbal communication. You can adapt your message for audiences from insights leaders to engineers.
You pick up complex software quickly and can explain it simply to non-technical users.
Strong organisational skills and comfort managing multiple workstreams in parallel.
Nice to have: additional European languages.
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
We are looking for a Researcher to join the Customer Experience team at Outset! In this role, you'll own research end-to-end for the prospects and customers assigned to you, helping them go from a question to a clear answer using our AI platform.
Responsibilities
Own the research process end-to-end for your projects and pilots: scoping, guide design, recruitment, fieldwork oversight, and analysis
Manage participant recruitment for the projects you run: define audiences and screeners, work with recruitment partners and our central Ops team, monitor fill and quality, and troubleshoot projects at risk
Partner with customers and prospects to clarify their research questions or business objectives and turn them into well-structured studies on our platform
Review and optimize studies customers build themselves, and advise prospects through their evaluation
Manage project scoping and recruitment operations requests from Sales and customers
Turn qualitative data into clear, actionable findings customers can use
Lead customer meetings and readouts with confidence, navigating challenges and guiding customers with research expertise
Deliver experiences that build satisfaction and lead to strong, ongoing partnerships, whether that means converting a pilot to paid or earning continued work with an existing customer
Partner with Research Managers and the Senior Research Manager for review and guidance on scoping and strategic decisions, and support them on larger accounts when needed
Collaborate with Account Executives, Account Directors, and Customer Success Managers on opportunity strategy and to keep research tied to the customer's broader goals
Collaborate with contractors on projects where they are assigned
Flag platform and process improvements based on patterns across your projects
Qualifications
3-5+ years in research, insights, consulting, or strategy roles, with strong hands-on qualitative research experience
Comfortable owning a study and leading customers to a successful project, including navigating challenges and guiding customers with research expertise
Working knowledge of participant recruitment (screeners, panels and vendors, incentives, quality control)
Strong written and verbal communication, able to explain research clearly to technical and non-technical audiences
A proactive, detail-oriented approach to juggling multiple projects and timelines at once
Curious and coachable
Comfortable with ambiguity in a fast-moving startup environment
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
We are looking for an experienced Platform Security Engineer to harden the security of the systems that power our business and products.
You will help us secure both our AWS infrastructure and our code base, partnering directly with engineering and other security teams to identify risk, improve architecture, investigate incidents, and build practical security controls. The role combines application, cloud and infrastructure security, detection engineering, and incident investigation.
During security and privacy incidents, you will serve as the lead technical investigator for the platform. You will work closely with the Incident Commander (Head of Security), to determine what happened, understand the impact, preserve relevant evidence, and guide containment and remediation.
Responsibilities
Identify, assess, and help remediate security risks across our AWS infrastructure, Terraform code, application architecture, and product code.
Partner with engineering teams to design secure systems and incorporate security into normal development and operational workflows.
Participate in security reviews of RFC and PRR documentation, providing clear, actionable feedback on architecture, data flows, access controls, abuse cases, and technical risk.
Review application and infrastructure changes where additional security scrutiny is warranted.
Participate in external penetration tests, including preparation, technical coordination, analysis of findings, remediation planning, and validation of fixes.
Help improve the effectiveness and repeatability of the penetration-testing program, with the opportunity to assume ownership of the program over time.
Serve as the lead platform investigator during security and privacy incidents, working within the incident-response process led by the Head of Security.
Analyze application, cloud, identity, network, audit, and infrastructure telemetry to determine the scope, impact, and root cause of incidents.
Translate investigation findings into containment actions, durable remediations, improved detections, and clear technical documentation.
Contribute to the design, implementation, tuning, and maintenance of SIEM detection rules that monitor our platform.
Investigate and respond to alerts involving AWS infrastructure, application behavior, access patterns, data movement, and other platform activity.
Improve logging and telemetry where existing data is insufficient to detect threats or investigate incidents.
Develop security tooling and automation that help engineers identify and address vulnerabilities earlier.
Partner with SRE and engineering teams on cloud configuration, identity and access management, secrets management, vulnerability management, and infrastructure hardening.
Help establish practical security standards that reduce risk without unnecessarily slowing product development.
Qualifications
Hands-on experience in application security, cloud security, infrastructure security, or security-focused site reliability engineering.
Experience securing production systems in AWS, including familiarity with identity, networking, logging, data protection, and common cloud attack paths.
Strong working knowledge of Terraform and infrastructure-as-code security practices.
The ability to assess security across both infrastructure and application layers rather than treating them as separate environments.
Experience reviewing application architecture or source code for security vulnerabilities and design weaknesses.
Familiarity with common application, API, authentication, authorization, and data-security risks.
Experience investigating complex technical events using application logs, cloud telemetry, audit trails, and other security data.
Experience writing, tuning, or responding to SIEM detection rules.
The ability to distinguish meaningful security signals from expected production behavior and noisy telemetry.
Experience evaluating penetration-test findings, determining their practical risk, and partnering with engineers on remediation.
Strong scripting or software-development skills for building security tools, automations, and integrations.
Demonstrated proficiency with agentic software development.
Sound judgment when balancing security risk, operational reliability, engineering effort, and product priorities.
Clear written and verbal communication, including the ability to explain technical risks and recommended actions to both engineering and non-engineering stakeholders.
A collaborative approach that helps engineering teams build safer systems and make informed security decisions.
Bonus
Partnership with IT Security in building and supporting each security domain
Technical project management experience; ability to build a plan, clarify priorities, and both lead a team of collaborators and yourself to execute with urgency.
Experience serving on a security or privacy incident-response team.
Experience leading technical investigations during security or privacy incidents.
SANS FOR509 training or certification.
Purple teaming experience, including using offensive findings to improve defensive coverage.
Experience owning or coordinating an external penetration-testing program.
Experience with threat modeling, detection engineering, cloud forensics, or security automation.
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
We’re looking for an EMEA Marketing Lead to build Outset’s presence and grow our community across the region. As our first marketing hire in EMEA, you’ll own regional field marketing, tradeshows, and community programs that bring the right people into Outset’s orbit and turn those relationships into pipeline.
You’ll work in a close-knit pod with our EMEA Sales team, sharing priorities, planning programs around target accounts, and partnering on follow-through. You’ll also be part of our broader US-based marketing team, working together to bring Outset’s brand, content, and campaigns to life in ways that resonate locally.
This is a hands-on individual contributor role for someone who can build a regional strategy and execute it themselves. You’re equally comfortable choosing where we should show up, creating a memorable event experience, building relationships with research leaders, and measuring what worked.
Note - This role will begin remotely but may transition to 4 days a week onsite in London.
Responsibilities
Build and execute an EMEA marketing plan with Sales, prioritizing the markets, audiences, and programs that will create awareness, generate qualified pipeline, and help move deals forward.
Own our regional tradeshow strategy and execution, from selecting events and negotiating sponsorships to booth experiences, speaking opportunities, promotion, and follow-up.
Create Outset-hosted experiences that people want to attend, including executive dinners, research roundtables, customer gatherings, and community meetups.
Build lasting relationships with researchers, insights leaders, customers, industry communities, and regional partners. Turn those relationships into opportunities for collaboration, advocacy, and ongoing engagement.
Develop creative activations that help Outset stand out and give people a reason to get to know us.
Partner with the US marketing team across content, growth, product marketing, and creative to adapt campaigns and materials for regional audiences and extend the reach of local programs.
Own regional program budgets, vendors, timelines, and logistics, making thoughtful tradeoffs about where to invest.
Measure and improve program performance across target-account engagement, qualified meetings, pipeline created and influenced, and cost efficiency.
Bring insights from local customers, prospects, and Sales back to the broader marketing team to inform messaging and future campaigns.
Qualifications
5+ years of experience in B2B marketing, with a strong track record in field marketing, events, or community programs in EMEA.
Experience owning tradeshows and hosted events from concept through execution and follow-up, with clear examples of their impact on pipeline.
Strong relationship-building instincts and a talent for bringing people together around useful conversations and experiences.
Excellent project management skills. You can manage budgets, vendors, and multiple programs while staying close to the details.
Strong writing and communication skills, with the judgment to adapt messaging for different markets and audiences.
Comfort using CRM (Hubspot) and marketing tools to manage campaigns, track results, and identify what to improve.
Experience in a fast-paced startup or similarly resourceful environment, with the independence to build from scratch and the collaboration skills to work across regions and time zones.
Willingness to travel regularly for events, customer programs, and team collaboration across EMEA.
Nice to have
Experience as the first regional marketer or helping a US-based company establish its EMEA marketing presence.
Experience marketing to enterprise researchers, insights teams, designers, or product leaders.
An existing network within the EMEA research and insights community.
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
Outset is hiring its founding Customer Experience (CX) Solutions Account Executive, the first sales hire for our new CX offering.
On Day 1, you'll own the most important stretch of the funnel, discovery → demo → pilot → conversion, working directly with prospects and turning interest into paying customers.
When another Account Executive is on the deal, you'll partner with them as the solution lead. When one isn't, you'll run the full cycle as both AE and SC. Most critically, you'll work hand in hand with Product: bringing customer feedback that shapes and delivers the short-term roadmap, and translating that roadmap into a sellable medium- and long-term vision for clients.
As the founding hire, you'll define how CX is sold at Outset.
Responsibilities
Own discovery → demo → pilot → conversion
Discovery: Lead discovery with CX leaders and technical stakeholders to uncover program goals, pain points, buying process, and current stack (Medallia, Qualtrics, CRM, support, and data platforms).
Demo: Build and deliver tailored demos that map the CX offering to each prospect's use cases; continuously refine the demo narrative, environments, and datasets.
Pilot: Scope pilots with clear success criteria, timelines, and stakeholders; stand up the integrations (APIs, MCP, data connections) and drive each pilot to a decision.
Conversion: Turn successful pilots into paid contracts by building the business case, tying results to outcomes, and navigating procurement and security review.
Track conversion at each stage (discovery to demo, demo to pilot, pilot to close) and iterate on what works.
Own deals end to end
When another AE is on the deal, partner with them as the solution lead, co-owning deal strategy and the technical path to close.
Otherwise, run the full cycle as both AE and SC: own pipeline, forecasting, commercial negotiation, and close.
Hand off cleanly to Customer Success and stay involved through onboarding and early value realization.
Partner with Product and sell the vision
Be the voice of the CX customer inside Product, bringing structured, prioritized feedback from discovery, demos, and pilots to shape the short-term roadmap.
Work hands-on with Product and Engineering to validate and deliver near-term roadmap items with pilot customers and design partners.
Translate the roadmap into a compelling medium- and long-term vision that clients can buy into, while keeping commitments credible.
Spot patterns across deals (integration gaps, feature requests, competitive objections) and feed them into product and positioning.
Build the function
Create the CX sales playbook: discovery guides, demo scripts, pilot templates, business case models, and integration reference architectures.
Define the processes and metrics for CX sales and help shape future hiring.
Qualifications
6+ years of hands-on experience in the enterprise software sales space, such as sales development representative, account executive, solutions consulting, sales engineering.
2+ years working specifically with customer experience solutions.
A track record in a customer-facing pre-sales role, owning and delivering discovery, demos, and pilots or proofs of concept that converted to revenue.
A track record of closing deals end to end, including pipeline management, business case, commercial negotiation, and close.
Experience partnering closely with Product teams, turning customer input into roadmap priorities and selling a credible product vision.
Working familiarity with Medallia and/or Qualtrics, including how they are deployed, configured, and connected to other systems.
Demonstrated experience building and supporting a variety of data integrations, including REST APIs, webhooks, authentication methods (OAuth, API keys), and data mapping.
Experience with, or strong working knowledge of, Model Context Protocol (MCP) and how it connects AI tools to external systems.
Clear written and verbal communication, with the ability to explain technical concepts in terms of business value to technical and executive audiences.
A founder's mindset: comfortable being first in a role and creating structure where none exists.
Bonus
Integration experience with some combination of the following:
CRM platforms (e.g., Salesforce, HubSpot)
Customer Success platforms (e.g., Gainsight, Totango, ChurnZero)
Customer Support platforms (e.g., Zendesk, Intercom, Salesforce Service Cloud)
Data lakes and warehouses (e.g., Snowflake, Databricks, BigQuery)
Quota-carrying experience in a combined AE and SC (or technical seller) role.
Experience as a founding or first sales hire for a new product line or at an early-stage company.
Familiarity with CX program concepts such as voice of the customer (VoC), NPS/CSAT/CES, journey analytics, and closed-loop feedback.
Scripting or light development skills (e.g., Python, JavaScript, SQL) for building prototypes and demo tooling.
Experience with ETL/reverse-ETL tools or iPaaS platforms (e.g., Fivetran, Census, Workato, MuleSoft).
Background with AI-powered or research products.
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
You’ll own product initiatives from strategy and discovery through launch and measurable customer impact. The challenge is to make complex research workflows intuitive and help customers trust and act on AI-generated results, balancing speed, usability, and research quality.
This is a hands-on individual contributor role on the Core Product team, working with engineering and design, the Core Product lead, Sales, and Customer Success.
Responsibilities
Set direction and make tradeoffs. Balance immediate needs with longer-term goals. Connect customer problems to business impact, prioritizing work that improves adoption, retention, and expansion.
Start with customer evidence. Use customer interviews, product usage, and Sales and Customer Success feedback to identify the problems worth solving.
Build with engineering and design. Shape solutions, test assumptions, clarify requirements, and resolve open questions.
Own product quality. Test what you ship, catch confusing workflows and edge cases, and follow through on fixes.
Lead launch readiness. Equip customer-facing teams with positioning, demos, and launch materials that support adoption.
Measure and iterate. Define success, track customer outcomes, and decide what to improve next.
Qualifications
Typically 5+ years of product management experience, including at least 2 years owning product decisions for B2B software.
A track record of shipping products and improving adoption and outcomes through customer feedback and data.
Strong product judgment: identify underlying problems, prioritize competing needs, and make and explain decisions with incomplete information.
You use AI tools hands-on and can reason about where AI improves a workflow, where it falls short, and how customers should evaluate its output.
Strong collaboration with engineers and designers, technical fluency to discuss constraints, and attention to the shipped experience.
Clear writing and communication with customers, engineering, and leadership; you build alignment and work independently.
Nice to have
Experience building new products or substantially evolving existing ones in a small, fast-moving team.
A background in user research or experience building B2B products for research, insights, analytics, AI, or other complex professional workflows.
Prior product marketing or sales enablement experience, including creating effective demos and launch materials.
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
We're hiring our first Global Account Managers to own and aggressively grow a small number of our largest global accounts — companies like Amazon, Microsoft, Google, Meta, and Salesforce.
Accounts of this scale are not one company; they're dozens. Amazon alone runs research across retail, devices, AWS, advertising, and entertainment, in a dozen countries, with separate budgets and separate buying centers in each. We're already inside these organizations and the teams who use us love us. What we don't yet have is someone whose entire job is to turn a strong foothold into an enterprise-wide standard. That's this role.
This is a senior individual contributor role reporting to the VP of Sales. You'll carry full commercial ownership of your accounts — expansion, cross-sell, pricing, and renewal — and an aggressive seven-figure growth target against them. You will not be working a wide territory or chasing net-new logos. You'll be going deep in a handful of the most important companies in the world, finding net new buying centers and getting introduced via referrals, building the relationships and the multi-year plan that make Outset the way they understand their customers.
You'll do it with a team around you. Each global account is supported by a dedicated account team — Sales Development, Research Operations, an Account Director, and a Solutions Consultant, with executive sponsorship from our leadership team. You set the strategy and direct the effort; the resources are there to execute it.
Own a portfolio of a small number of strategic global accounts — companies on the scale of Amazon, Microsoft, Google, Meta, and Salesforce — with full commercial responsibility for expansion, cross-sell, pricing, and renewal.
Find new buying centers, both regionally and within the larger umbrella brand, to pursue, predominantly via deep account understanding, referrals and in-person visits.
Carry and exceed an aggressive seven-figure growth target across that portfolio.
Build and maintain a live global account plan for each logo: every buying center by business unit, region, and research function; whitespace and spend map; executive relationship map; competitive position; and a dated path to each expansion.
Multi-thread relentlessly — from practicing researchers to VPs to the C-suite — and build senior relationships durable enough to survive champion turnover, reorgs, and procurement cycles.
Direct the extended account team (Sales Development, Research Operations, Account Director, Solutions Consultant, Marketing, and executive sponsors), setting priorities and holding the plan together across functions and time zones.
Run executive business reviews that reframe the relationship around business outcomes, not usage stats, and convert them into committed budgets.
Negotiate and close complex enterprise agreements — global MSAs, enterprise-wide and multi-region commitments, multi-year structures, enterprise procurement, security and privacy review — in partnership with Legal, Finance, and leadership.
Coordinate coverage globally, aligning our regional teams behind a single account strategy rather than a set of local ones.
Forecast with precision and keep a clean, current view of your accounts in Salesforce.
Bring the voice of your accounts back into Outset — informing product direction, pricing, and how we build the global account motion itself.
10+ years in enterprise sales, including 5+ years in a named global or strategic account role (Global Account Manager, Global Account Director, Strategic Account Manager, or equivalent) owning a small book of major brands.
Direct experience selling into and growing accounts of this profile — large, global, matrixed technology or consumer organizations with many buying centers, such as Amazon, Microsoft, Google, Meta, or Salesforce.
A proven record of exceeding aggressive seven-figure growth targets inside existing accounts — expansion, cross-sell, and renewal — not only net-new logo attainment.
World-class relationship management. You are known for the depth and durability of the relationships you build, and you can point to accounts you grew over years, not quarters.
Executive presence and commercial sharpness: credible with CxO and VP-level buyers, consultative enough to teach and shape their thinking, and comfortable negotiating at scale.
Demonstrated ability to lead an extended, cross-functional account team without direct authority — you make the people around you more effective on your accounts.
Experience navigating complex global commercial structures: multi-region contracting, enterprise procurement, multi-year commitments, and competing internal stakeholders.
Operational rigor — a real account planning methodology, accurate forecasting, and CRM discipline.
High ownership, opinionated, proactive, and comfortable with a very fast pace of both decision-making and execution in a startup that is still building the playbook.
Willingness to travel regularly to customer sites and to our San Francisco HQ.
Bonus: experience selling into UX Research, Market Research, or Consumer Insights organizations, or in an adjacent category (research, analytics, AI).
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
We’re looking for an Account Executive, Healthcare & Life Sciences to lead Outset’s growth with health plans and payer organizations.
This is a quota-carrying individual contributor role reporting to the VP of Sales, responsible for selling Outset into healthcare organizations and growing those accounts over time. You’ll own the full sales cycle—from prospecting and pipeline development through closing and expansion—across a named set of accounts, working with both net new logos and existing customers.
Your primary buyers are Market Research and Insights & Analytics teams at pharmaceutical, biotech, and life sciences companies, as well as health insurers. Life sciences companies need to understand patients, caregivers, and healthcare professionals across the product lifecycle, from early concept and messaging work through launch and brand tracking. Health insurers need to understand why members choose, stay, and leave, and how to improve the experience scores that drive ratings and revenue. Outset gives both groups that depth at a speed and scale traditional research can’t match. Your job is to make Outset the standard for how these teams understand their customers, landing with one brand, therapeutic area, or line of business and expanding across the organization. There’s also a significant opportunity to expand into UX Research, Product, CX, and Patient and Member Experience teams.
You’ll partner closely with Marketing, Product, Security, and Customer Success teams, and you’ll bring a deep understanding of how life sciences companies and health insurers operate, govern patient, HCP, and member data, and buy.
Responsibilities
Own the full sales cycle for a named set of healthcare and life sciences accounts, from prospecting to close.
Land new logos and grow existing customers across brands, therapeutic areas, and markets in life sciences, and across lines of business at health insurers (Medicare Advantage, Medicaid, commercial, and individual).
Build trusted relationships with Market Research and Insights & Analytics leaders as your primary buyers, and expand into UX Research, Product, CX, and Patient and Member Experience teams within each account.
Lead discovery and demos that connect Outset to healthcare research workflows. In life sciences, that means HCP and patient research, patient journey mapping, concept and message testing, launch readiness, and brand tracking. At insurers, it means member research, plan selection and switching, retention, benefit design, and enrollment marketing. For UX, Product, and CX teams, it means digital and experience research.
Build account plans that map brands, therapeutic areas, lines of business, regions, buying centers, research budgets, and whitespace across each account.
Navigate complex enterprise sales processes, including HIPAA, GDPR, PHI handling, adverse event reporting, HCP compliance, information security, and vendor risk reviews, in partnership with our Security and Legal teams.
Maintain accurate forecasting and pipeline visibility in Salesforce.
Partner with Marketing and outbound teams to build targeted healthcare and life sciences plays (events, content, and references that resonate with each segment).
Collaborate with Customer Success and Research teams to drive adoption and identify expansion opportunities post-sale.
Bring healthcare and life sciences market feedback back to Product and GTM, and become Outset’s go-to expert on the vertical.
Qualifications
5+ years of quota-carrying B2B SaaS sales experience, with a strong track record of exceeding quota.
Demonstrated experience and expertise selling into and growing Healthcare accounts—you’ve owned commercial relationships with these customers and know how they buy.
An established network across Market Research and Insights & Analytics leadership at health firms; relationships with UX Research, Product, or CX leaders are a plus.
Proven ability to run full-cycle enterprise sales, including prospecting, managing complex multi-stakeholder deals, and closing new business.
A track record of growing existing accounts through expansion and cross-sell across lines of business.
Working knowledge of healthcare and life sciences research, from HCP and patient research in pharma to member experience and plan ratings at insurers, and the privacy and compliance requirements (HIPAA, adverse event reporting) that govern it.
Exceptional communication, executive presence, and relationship-building skills.
Ability to operate independently in a fast-paced startup environment.
Willingness to travel up to 40% for customer meetings and industry events.
Bonus: experience selling research, CX, analytics, or AI solutions into healthcare.
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
We’re looking for an Account Executive, CPG / Food & Beverage to lead Outset’s growth with consumer packaged goods and food & beverage companies.
This is a quota-carrying individual contributor role reporting to the VP of Sales, responsible for selling Outset into CPG and F&B organizations and growing those accounts over time. You’ll own the full sales cycle—from prospecting and pipeline development through closing and expansion—across a named set of accounts, working with both net new logos and existing customers.
Your primary buyers are Market Research and Consumer Insights teams. CPG insights teams run research constantly—concept and claims testing, packaging and innovation screening, brand health deep-dives, and shopper and usage studies across dozens of brands and markets—and Outset gets them rich qualitative answers in days instead of weeks. Your job is to make Outset the standard for how these teams understand consumers, landing in one brand or category and expanding across the portfolio. There’s also a significant opportunity to expand into UX Research, Product, and CX teams building digital and direct-to-consumer experiences.
You’ll partner closely with Marketing, Product, and Customer teams, and you’ll bring a deep understanding of how CPG companies operate, plan, and buy research. Depending on your expertise, there’s also an opportunity to focus on multiple verticals—for example, pairing CPG with Retail.
Responsibilities
Own the full sales cycle for a named set of CPG and F&B accounts, from prospecting to close.
Land new logos and grow existing customers across brands, categories, and regions—turning a single team’s adoption into a portfolio-wide relationship.
Build trusted relationships with Market Research, Consumer Insights, Brand and Category leaders as your primary buyers, and expand into UX Research, Product, and CX teams within each account.
Lead discovery and demos that connect Outset to CPG research workflows: concept testing, claims and packaging, innovation pipelines, brand health, and shopper insights.
Build account plans that map brands, buying centers, research budgets, agency relationships, and whitespace across each account.
Navigate complex enterprise sales processes, including annual research planning cycles, procurement, and incumbent research agency relationships.
Maintain accurate forecasting and pipeline visibility in Salesforce.
Partner with Marketing and outbound teams to build targeted CPG plays—events, content, and references that resonate with the vertical.
Collaborate with Customer Success and Research teams to drive adoption and identify expansion opportunities post-sale.
Bring CPG market feedback back to Product and GTM, and become Outset’s go-to expert on the vertical.
Qualifications
5+ years of quota-carrying B2B SaaS sales experience, with a strong track record of exceeding quota.
Demonstrated experience and expertise selling into and growing CPG / F&B accounts—you’ve owned commercial relationships with consumer goods companies and know how they buy. This includes selling full service research and analysis deliverables.
An established network across Market Research and Consumer Insights leadership at CPG and F&B companies; relationships with UX Research, Product, or CX leaders are a plus.
Proven ability to run full-cycle enterprise sales, including prospecting, managing complex multi-stakeholder deals, and closing new business.
A track record of growing existing accounts through expansion and cross-sell across brands and business units.
Understanding of the CPG research ecosystem, including the agencies, panels, and research suppliers these teams rely on today.
Exceptional communication, executive presence, and relationship-building skills.
Ability to operate independently in a fast-paced startup environment.
Willingness to travel up to 40% for customer meetings and industry events.
Bonus: experience selling research, consumer insights, analytics, or AI solutions.
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
We’re looking for an Account Executive, Financial Services to lead Outset’s growth with banks, insurers, wealth and asset managers, payments companies, and fintechs.
This is a quota-carrying individual contributor role reporting to the VP of Sales, responsible for selling Outset into Financial Services organizations and growing those accounts over time. You’ll own the full sales cycle—from prospecting and pipeline development through closing and expansion—across a named set of accounts, working with both net new logos and existing customers.
Your primary buyers are Market Research and Customer Insights teams. Financial institutions compete on trust and customer experience, and their insights teams need to understand why customers choose, switch, and leave—across banking, cards, lending, wealth, and insurance. Outset gives them that depth at a speed and scale traditional research can’t match. Your job is to make Outset the standard for how these teams understand customers, landing in one line of business and expanding across the institution. There’s also a significant opportunity to expand into UX Research, Product, and CX teams building digital banking products and customer journeys.
You’ll partner closely with Marketing, Product, Security, and Customer teams, and you’ll bring a deep understanding of how regulated financial institutions evaluate and buy technology. Depending on your expertise, there’s also an opportunity to focus on multiple verticals.
Responsibilities
Own the full sales cycle for a named set of Financial Services accounts, from prospecting to close.
Land new logos and grow existing customers across lines of business—retail banking, cards, lending, wealth, insurance, and payments.
Build trusted relationships with Market Research and Customer Insights leaders as your primary buyers, and expand into UX Research, Product, and CX teams within each account.
Lead discovery and demos that connect Outset to financial services research workflows: brand and messaging, concept and product testing, customer segmentation, acquisition and attrition, and—for UX, Product, and CX teams—digital experience and journey research.
Build account plans that map lines of business, buying centers, research budgets, and whitespace across each account.
Navigate complex enterprise sales processes, including third-party risk management, information security, data privacy, and compliance reviews, in partnership with our Security and Legal teams.
Maintain accurate forecasting and pipeline visibility in Salesforce.
Partner with Marketing and outbound teams to build targeted Financial Services plays—events, content, and references that resonate with the vertical.
Collaborate with Customer Success and Research teams to drive adoption and identify expansion opportunities post-sale.
Bring Financial Services market feedback back to Product and GTM, and become Outset’s go-to expert on the vertical.
Qualifications
5+ years of quota-carrying B2B SaaS sales experience, with a strong track record of exceeding quota.
Demonstrated experience and expertise selling into and growing Financial Services accounts—you’ve owned commercial relationships with banks, insurers, asset managers, or payments companies and know how they buy. This includes selling full service research and analysis deliverables.
An established network across Market Research and Customer Insights leadership in financial services; relationships with UX Research, Product, or CX leaders are a plus.
Proven ability to run full-cycle enterprise sales, including prospecting, managing complex multi-stakeholder deals, and closing new business.
A track record of growing existing accounts through expansion and cross-sell across lines of business.
Experience guiding deals through vendor risk, security, and compliance reviews at regulated institutions.
Exceptional communication, executive presence, and relationship-building skills.
Ability to operate independently in a fast-paced startup environment.
Willingness to travel up to 40% for customer meetings and industry events.
Bonus: experience selling research, CX, analytics, or AI solutions.
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
We’re looking for an Account Executive, Media & Entertainment to lead Outset’s growth with studios, streamers, networks, publishers, music, and gaming companies.
This is a quota-carrying individual contributor role reporting to the VP of Sales, responsible for selling Outset into Media & Entertainment organizations and growing those accounts over time. You’ll own the full sales cycle—from prospecting and pipeline development through closing and expansion—across a named set of accounts, working with both net new logos and existing customers.
Your primary buyers are Market Research and Audience Insights teams. M&E companies live and die by understanding their audiences—content and pilot testing, trailer and creative evaluation, audience segmentation, subscriber acquisition and churn, and research that powers ad sales—and Outset lets them hear from hundreds of viewers, listeners, and players in hours.
Your job is to make Outset the standard for how these teams understand their audiences, landing in one franchise, platform, or division and expanding across the company. There’s also a significant opportunity to expand into UX Research, Product, and CX teams building streaming, gaming, and digital platforms.
You’ll partner closely with Marketing, Product, and Customer teams, and you’ll bring a deep understanding of how media and entertainment companies operate and buy. Depending on your expertise, there’s also an opportunity to focus on multiple verticals.
Responsibilities
Own the full sales cycle for a named set of Media & Entertainment accounts, from prospecting to close.
Land new logos and grow existing customers across studios, networks, platforms, and divisions—turning a single team’s adoption into a company-wide relationship.
Build trusted relationships with Market Research and Audience Insights leaders as your primary buyers, and expand into UX Research, Product, and CX teams within each account.
Lead discovery and demos that connect Outset to M&E research workflows: content and creative testing, audience segmentation, subscriber journeys and churn, platform UX, and ad sales research.
Build account plans that map divisions, buying centers, research budgets, and whitespace across each account.
Navigate complex enterprise sales processes, including fast release-driven timelines, content confidentiality and security requirements, and procurement.
Maintain accurate forecasting and pipeline visibility in Salesforce.
Partner with Marketing and outbound teams to build targeted M&E plays—events, content, and references that resonate with the vertical.
Collaborate with Customer Success and Research teams to drive adoption and identify expansion opportunities post-sale.
Bring M&E market feedback back to Product and GTM, and become Outset’s go-to expert on the vertical.
Qualifications
5+ years of quota-carrying B2B SaaS sales experience, with a strong track record of exceeding quota.
Demonstrated experience and expertise selling into and growing Media & Entertainment accounts: you’ve owned commercial relationships with studios, streamers, networks, publishers, or gaming companies and know how they buy.
An established network across Market Research and Audience Insights leadership in media and entertainment; relationships with UX Research, Product, or CX leaders are a plus.
Proven ability to run full-cycle enterprise sales, including prospecting, managing complex multi-stakeholder deals, and closing new business.
A track record of growing existing accounts through expansion and cross-sell across divisions and business units.
Understanding of how M&E companies research audiences today, including the agencies, panels, and measurement providers they rely on.
Exceptional communication, executive presence, and relationship-building skills.
Ability to operate independently in a fast-paced startup environment.
Willingness to travel up to 40% for customer meetings and industry events.
Bonus: experience selling research, audience insights, analytics, or AI solutions.
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
We’re looking for an Account Executive, Pharma to lead Outset’s growth with pharmaceutical and life sciences companies.
This is a quota-carrying individual contributor role reporting to the VP of Sales, responsible for selling Outset into pharma organizations and growing those accounts over time. You’ll own the full sales cycle—from prospecting and pipeline development through closing and expansion—across a named set of accounts, working with both net new logos and existing customers.
Your primary buyers are Market Research and Commercial Insights teams. Pharma spends heavily on qualitative research with patients, caregivers, and healthcare professionals—message and positioning testing, patient journey work, HCP perceptions, launch readiness, and market access research—and Outset lets these teams run that work faster and at greater scale. Your job is to make Outset the standard for how they understand patients and prescribers, landing with one brand or therapeutic area and expanding across the portfolio. There’s also a significant opportunity to expand into UX Research, Product, and CX teams building digital health tools, patient support programs, and HCP portals.
You’ll partner closely with Marketing, Product, Legal, and Customer teams, and you’ll bring a deep understanding of how pharma companies operate, govern research, and buy. Depending on your expertise, there’s also an opportunity to focus on multiple verticals—for example, pairing Pharma with Healthcare Payers.
Responsibilities
Land new logos and grow existing customers across brands, therapeutic areas, and regions—turning a single team’s adoption into a portfolio-wide relationship.
Own the full sales cycle for a named set of pharma and life sciences accounts, from prospecting to close.
Build trusted relationships with Market Research and Commercial Insights leaders as your primary buyers, working alongside Brand, Patient Experience, and Market Access teams, and expand into UX Research, Product, and CX teams within each account.
Lead discovery and demos that connect Outset to pharma research workflows: patient and HCP research, message and concept testing, patient journey mapping, and launch and access research.
Build account plans that map brands, therapeutic areas, buying centers, research budgets, agency relationships, and whitespace across each account.
Navigate complex enterprise sales processes, including compliance, adverse event reporting, privacy, and medical/legal/regulatory review, in partnership with our Legal and Research teams.
Maintain accurate forecasting and pipeline visibility in Salesforce.
Partner with Marketing and outbound teams to build targeted pharma plays—events, content, and references that resonate with the vertical.
Collaborate with Customer Success and Research teams to drive adoption and identify expansion opportunities post-sale.
Bring pharma market feedback back to Product and GTM, and become Outset’s go-to expert on the vertical.
Qualifications
5+ years of quota-carrying B2B SaaS sales experience, with a strong track record of exceeding quota.
Demonstrated experience and expertise selling into and growing pharma or life sciences accounts—you’ve owned commercial relationships with pharmaceutical companies and know how they buy.
An established network across Market Research and Commercial Insights leadership in pharma; relationships with UX Research, Product, or CX leaders are a plus.
Proven ability to run full-cycle enterprise sales, including prospecting, managing complex multi-stakeholder deals, and closing new business.
A track record of growing existing accounts through expansion and cross-sell across brands and therapeutic areas.
Working knowledge of the pharma research ecosystem—healthcare market research agencies, patient and HCP recruitment, and the compliance requirements that govern this work.
Exceptional communication, executive presence, and relationship-building skills.
Ability to operate independently in a fast-paced startup environment.
Willingness to travel up to 40% for customer meetings and industry events.
Bonus: experience selling research, healthcare market research, analytics, or AI solutions.
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
We’re looking for an Account Executive, Retail to lead Outset’s growth with retailers and omnichannel commerce companies.
This is a quota-carrying individual contributor role reporting to the VP of Sales, responsible for selling Outset into retail organizations and growing those accounts over time. You’ll own the full sales cycle—from prospecting and pipeline development through closing and expansion—across a named set of accounts, working with both net new logos and existing customers.
Your primary buyers are Market Research, Brand and Shopper Insights teams. Retailers need to understand shoppers across every touchpoint—brand perception, merchandising and assortment, private label, loyalty and membership, and retail media—and Outset lets them hear directly from hundreds of shoppers in hours. Your job is to make Outset the standard for how these teams understand customers, landing with one team and expanding across the enterprise. There’s also a significant opportunity to expand into UX Research, Product, and CX teams that own e-commerce, app, and in-store experiences.
You’ll partner closely with Marketing, Product, and Customer teams, and you’ll bring a deep understanding of how retailers operate and buy. Depending on your expertise, there’s also an opportunity to focus on multiple verticals—for example, pairing Retail with CPG.
Responsibilities
Own the full sales cycle for a named set of Retail accounts, from prospecting to close.
Land new logos and grow existing customers across banners, channels, and business units—e-commerce, stores, merchandising, private label, loyalty, and retail media.
Build trusted relationships with Market Research, Brand and Shopper Insights leaders as your primary buyers, and expand into UX Research, Product, and CX teams within each account.
Lead discovery and demos that connect Outset to retail research workflows: shopper journeys and segmentation, brand and campaign research, assortment and private label testing, loyalty and membership, and—for UX, Product, and CX teams—digital and in-store experience research.
Build account plans that map business units, buying centers, research budgets, and whitespace across each account.
Navigate complex enterprise sales processes, including procurement, security review, and seasonal planning cycles.
Maintain accurate forecasting and pipeline visibility in Salesforce.
Partner with Marketing and outbound teams to build targeted retail plays—events, content, and references that resonate with the vertical.
Collaborate with Customer Success and Research teams to drive adoption and identify expansion opportunities post-sale.
Bring retail market feedback back to Product and GTM, and become Outset’s go-to expert on the vertical.
Qualifications
5+ years of quota-carrying B2B SaaS sales experience, with a strong track record of exceeding quota.
Demonstrated experience and expertise selling into and growing Retail accounts—you’ve owned commercial relationships with retailers and know how they buy. This includes selling full service research and analysis deliverables.
An established network across Market Research, Brand and Shopper Insights leadership in retail; relationships with UX Research, Product, or CX leaders are a plus.
Proven ability to run full-cycle enterprise sales, including prospecting, managing complex multi-stakeholder deals, and closing new business.
A track record of growing existing accounts through expansion and cross-sell across business units.
Understanding of how retailers research shoppers today, including the agencies, panels, and data providers they rely on.
Exceptional communication, executive presence, and relationship-building skills.
Ability to operate independently in a fast-paced startup environment.
Willingness to travel up to 40% for customer meetings and industry events.
Bonus: experience selling research, shopper insights, analytics, or AI solutions.
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
We’re hiring a Global Account Manager, Consulting & Research Agencies to own and aggressively grow Outset’s relationships with the world’s leading management consulting and professional services firms.
A global consulting firm is not one customer; it’s hundreds. Strategy, customer and CX, digital and product, marketing, private equity and due diligence practices each run research for their clients—across dozens of countries, with partner-level budget owners and engagement-by-engagement buying. Firms also increasingly want to deliver AI-powered research as part of their own client offerings. That makes consulting both one of our biggest direct markets and a powerful route to the world’s largest enterprises.
This is a senior individual contributor role reporting to the VP of Sales. You’ll carry full commercial ownership of a small number of global firms—expansion, cross-sell, pricing, and renewal—and an aggressive seven-figure growth target against them. You’ll go deep in a handful of firms, build relationships from engagement managers to practice leaders to firm leadership, and turn project-by-project usage into firm-wide agreements.
You’ll do it with an account team around you—Sales Development, Research Operations, an Account Director, and a Solutions Consultant, with executive sponsorship from our leadership team—and in close partnership with our Partnerships team where firms bring Outset to their clients.
Responsibilities
Own a portfolio of a small number of global consulting and professional services firms, with full commercial responsibility for expansion, cross-sell, pricing, and renewal.
Carry and exceed an aggressive seven-figure growth target across that portfolio.
Build and maintain a live global account plan for each firm: every practice, industry group, region, and research function; partner-level relationships; whitespace and spend; competitive position; and a dated path to each expansion.
Convert engagement-by-engagement usage into firm-wide and multi-year agreements, including enterprise licenses, preferred-vendor status, and global MSAs.
Multi-thread relentlessly—from consultants and engagement managers to partners, practice leaders, and firm leadership—building relationships durable enough to survive partner turnover and reorgs.
Direct the extended account team (Sales Development, Research Operations, Account Director, Solutions Consultant, Marketing, and executive sponsors) across functions and time zones.
Run executive business reviews that tie Outset to firm outcomes—faster engagements, higher-margin delivery, and differentiated client offerings—and convert them into committed budget.
Negotiate and close complex agreements—global MSAs, multi-region commitments, procurement, security, and client-data confidentiality reviews—in partnership with Legal, Finance, and leadership.
Forecast with precision and keep a clean, current view of your accounts in Salesforce.
Bring the voice of consulting firms back into Outset—informing product direction, pricing, and how we build the global account motion.
Regularly meet in person with partner leads across practices to create deep relationships with those driving business performance and who are responsible for partner-level results delivery, as well as operational leaders in centralized roles.
Qualifications
10+ years in enterprise sales, including 5+ years in a named global or strategic account role owning a small book of major accounts.
Demonstrated experience and expertise selling into and growing accounts at global consulting, market research and professional services firms—strategy firms, the Big Three, the largest global market research agencies or large digital and technology consultancies.
Deep understanding of how consulting firms buy: partner-led decisions, practice and regional budgets, engagement-funded spend, and central procurement.
A proven record of exceeding aggressive seven-figure growth targets inside existing accounts—expansion, cross-sell, and renewal—not only net-new logo attainment.
World-class relationship management, with accounts you grew over years, not quarters.
Executive presence and commercial sharpness: credible with partners and firm leadership, and comfortable negotiating at scale.
Demonstrated ability to lead an extended, cross-functional account team without direct authority.
Experience with complex global commercial structures: multi-region contracting, enterprise procurement, multi-year commitments, and competing internal stakeholders.
Operational rigor—a real account planning methodology, accurate forecasting, and CRM discipline.
Ability to operate independently in a fast-paced startup that is still building the playbook.
Travel regularly to customer sites will be necessary to achieve your goals, and should be part of your prior playbook. Travel to our San Francisco HQ will also be required periodically.
Bonus: prior consulting experience, or experience selling research, insights, analytics, or AI solutions to consulting firms.
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
Outset builds digital twins: AI systems that represent specific real people and respond to research questions the way those people would. The Digital Twins Team runs an ongoing research program to measure and improve how faithfully these systems reproduce human responses and behavior, across a range of cross-sectional levels of analysis.
The Research Engineer reports to the Head Scientist and builds and maintains the systems that let the team's scientists run their studies correctly, reproducibly, and at scale. The scientists design the studies and define the measurements; you make sure every experiment executes exactly as designed, that results can be reproduced from stored inputs, and that research code stays in step with the shipped product. The ideal candidate has supported scientists in an academic computational social science lab or a comparable research setting and has hands-on experience engineering systems built on large language models.
Responsibilities
Own the evaluation infrastructure that tests competing modeling approaches, so that new tests can be set up quickly, run concurrently and automatically, and be monitored.
Implement measurement pipelines exactly as specified by the scientists, with deterministic and traceable outputs.
Maintain versioned evaluation datasets with held-out sets that are never used for training.
Build and maintain data pipelines for human-participant data, external datasets, and model training data, including linkage of records belonging to the same participant across sources.
Keep research code in step with the production product so that validated improvements ship promptly.
Detect and prevent threats to the validity of evaluations.
Track compute and API spend across experiments and their implications for production-stage costs
Manage repositories, code review, documentation, and the reproducibility of the team's coding workflow.
Identify implementation choices that can be made more correct or more efficient, and propose changes.
Qualifications
Several years of software engineering experience, including experience supporting researchers in a lab or comparable setting.
Experience translating specific scientific requirements and experiment designs into code.
Experience building and operating large-scale data pipelines on human behavior data, and confirming that the pipelines matched the criteria and design the researchers specified.
Strong Python, including the ability to read and audit code produced by agentic coding tools.
Fundamentals of computing: file systems, software libraries, databases, SQL, tabular data, and Git-based workflows.
Experience with cloud infrastructure and with running many jobs concurrently.
Working understanding of machine learning, including how transformer-based language models behave, how model APIs are used, and what fine-tuning involves.
A habit of writing deterministic, reproducible, cost-aware, and well-documented code.
Hands-on experience engineering large language model systems: prompt pipelines, evaluation harnesses, embedding computation, agentic systems, and/or fine-tuning infrastructure.
Experience fine-tuning open-weight language models on multi-GPU hardware.
Experience serving open-weight models with an inference framework such as vLLM or SGLang, including batched inference and prefix caching for many requests that share a common prompt.
Experience with experiment tracking and cost monitoring for machine learning workloads.
Experience with survey or panel data and data collection platforms.
Experience extracting and storing model activations for downstream analysis.
Experience with experiment tracking and cost monitoring for machine learning workloads, including GPU provisioning across cloud providers.
Prior work on generative agents, digital twins, or simulation of human respondents.
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
Outset builds digital twins: AI systems that represent specific real people and respond to research questions the way those people would. The Digital Twins Team runs an ongoing research program to measure and improve how faithfully these systems reproduce human responses and behavior, across a range of cross-sectional levels of analysis.
The Research Scientist works directly with and reports to the Head Scientist. Together you will choose what to study, design the studies, define how results are measured, interpret the findings, and write them up for internal decision-making and, where appropriate, for academic publication. You will bring current methodological training in computational social science, data science, survey-methodology, human-computation interaction, and experiment design.
Responsibilities
Co-design and run studies that compare system-generated responses with responses from humans, using both qualitative and quantitative measures.
Design, justify, and hone measures of performance.
Apply and adapt state-of-the-art statistical techniques common to survey methodology and large-scale social data analysis, to benchmark and improve sample- and population-level simulation performance.
Design evaluations and experiments with pre-specified analysis plans.
Design and oversee human rating studies, including rater training, coding rubrics, and inter-rater agreement measurement.
Design data collection from third-party data sources and directly from human participants, including longitudinal and repeated-measures studies.
Contribute to the research agenda for new modeling approaches, including evaluation of fine-tuned models and of model calibration.
Specify analyses precisely enough for an engineer to implement.
Co-author papers, preprints, and presentations.
Qualifications
A completed or nearly completed PhD in computational social science, communication, HCI, sociology, political science, psychology, statistics, or a related field.
Peer-reviewed publications on which you were a primary author.
Working command of graduate-level statistical methodology common to social science, including the assumptions behind each.
Experience analyzing large-scale telemetry and behavioral datasets, with attention to the validity of the resulting inference.
Familiarity with machine learning, spanning classical, nonparametric, and LLM-based approaches, including how transformer-based language models work, what fine-tuning does, and how the major model families differ.
Fundamentals of computing: file systems, software libraries, databases, SQL, and tabular data.
Ability to work in an environment where most code is produced through agentic coding tools, and to read and check that code.
Preferred Qualifications
Experience fine-tuning open-weight language models on survey, experimental, or behavioral data.
Experience building or evaluating calibrated confidence or error-prediction models, including deriving decision thresholds from human judgments.
Experience measuring similarity of open-ended text, for example with embedding-based methods.
Experience designing or running panel-based data collection with human participants.
Experience presenting research at academic and/or industry conferences.
Prior work on generative agents, digital twins, or simulation of human respondents.
Familiarity with the startup ecosystem
Familiarity with qualitative interviews and ethnographic methods
Familiarity with topics in computational linguistics
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
We're looking for an experienced product designer to join our small team and own meaningful parts of the Outset product. A significant part of your purview will be our Digital Twins / Simulations Lab—a new 0→1 product we're building alongside the core platform—though the work will reach across the product as the team's needs evolve.
Simulations are deep tech. Underneath the product are models, data pipelines, and research methods built by our scientists, and presenting a complex product with simplicity and intuitiveness is critical. You'll need to be curious about what's happening under the hood, patient enough to understand it, and sharp enough to translate it into product experiences that a researcher can grasp quickly.
You'll work closely with our Head of Design, PMs, Sales, and Engineering to understand what we're building and how we're selling it, and to make sure the product reflects both.
Newer parts of the product, Simulations especially, are being actively shaped by customer feedback and competitive dynamics. We're looking for someone who holds a high bar for craft without being precious about their own work as we iterate.
So much has changed about what it means to do \"design work.\" The toolkit has expanded to include tools like Codex and Claude Design, and our team spends as much time generating and molding prototypes as organizing canvases in Figma. Technical fluency is a major plus here, but strong opinions, taste, and a track record of shipping are what matter most.
You'll join a small design team and own projects from the kernel of an idea to a feature customers use every day, working directly with our founders and, on simulations work, the scientists building the lab.
Responsibilities
Own product surfaces end to end. Take projects from early concepts through launch and iteration, including a central role in our Simulations work.
Simplify technical complexity. Dig into how our simulations and other systems actually work, then design experiences that make the output legible and trustworthy to researchers.
Stay close to customers. Sit in on customer conversations, read the feedback, and turn it into design decisions quickly.
Hold a high bar for craft. Produce wireframes, interaction designs and high-fidelity visuals, and sweat the details in the shipped product.
Know what not to build. Question features that add complexity without adding much value, and help the team cut scope down to what matters most.
Qualifications
We don't have many explicit requirements, and exceptional candidates might bend these rules.
5+ years of product design industry experience, ideally including time as the lead or founding designer on a product or major product area.
Experience taking a product from 0 to 1, or working in an early-stage environment where the direction changed often.
Genuine curiosity about technically complex systems, and a track record of designing clear products on top of them.
Comfort working directly with customers and treating their feedback as a primary input to design.
Exceptional communication skills.
Strong but loosely held opinions on design and product.
Preferred Qualifications
Comfort designing in code—building prototypes with real data, or shipping frontend changes alongside engineers.
Experience building enterprise software.
Experience building in the research industry.
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
This analyst turns Outset's own data into decisions faster than a traditional analytics hire would, by using AI tools as a core part of the workflow rather than bolting them on afterward. They're as comfortable writing a SQL query to understand critical business data accurately, as they are building a small internal tool, script, or AI skill that answers a recurring question without a human re-running it every week.
The job is part analysis, part automation - someone who'd rather build the dashboard-that-builds-itself than ship the same report by hand twice. Improving processes and workflows across the company excites them and they love to build tools to help internal teams across the business move, manage and understand data.
Responsibilities
Answer recurring business questions across GTM, People, Product and Engineering using SQL, Python, and whatever AI tooling gets there fastest.
Build small internal tools - vibe coded apps, Slack bots, scripts, lightweight dashboards, AI skills - that eliminate a manual report or a repeated ad hoc request.
Partner with stakeholders to figure out what they actually need before building anything.
Maintain and improve data pipelines so the underlying numbers are trustworthy, not just the tools on top of them.
Evaluate new AI tools and workflows as they come out, and decide which are actually worth adopting internally vs. hype.
Document what you build well enough that someone else can run it without you in the room.
Flag data quality issues and inconsistent definitions before they turn into bad decisions.
Qualifications
3+ years in a data analyst, analytics engineer, or BI role, with real SQL and Python fluency.
Hands-on experience using AI tools (Claude, ChatGPT, Copilot, Cursor, or similar) to build something real - a script, an agent, an automation - not just to summarize text.
A builder's instinct: when a manual process repeats twice, the next step is automating it, not doing it a third time.
Able to go from a vague stakeholder ask to a specific, well-scoped answer without heavy hand-holding.
Clear written communication - can explain a finding or a tool to someone non-technical in a few sentences.
Experience at a startup where the data stack and tooling were still being built, not inherited mature.
Exposure to building or prompting AI agents/workflows (not just using chat interfaces).
Familiarity with modern BI/data tools (dbt, Looker, Hex, or similar).
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
You will be the second person on Revenue Operations, reporting directly to the Director of RevOps and working as his right hand. RevOps at Outset owns the full go-to-market stack and the numbers that run the business: Salesforce, HubSpot, routing, automations, ARR reporting, quota and comp tracking, sales process and policy. Today one person runs all of it, with AI tools doing a lot of the heavy lifting. Your job is to take real ownership of a growing share of that scope, fast.
Responsibilities
Systems and CRM
Administer Salesforce day to day: fields, record types, page layouts, permission sets, validation rules, flows, reports and dashboards.
Keep the HubSpot ↔ Salesforce sync healthy, debug field and picklist mismatches, and own lead-to-opportunity data integrity.
Maintain and extend our sales tool stack: Apollo, Momentum (call recording), LinkedIn Sales Navigator, meeting routing, Linear, Slack bots.
Run user provisioning, onboarding and offboarding across the stack, and keep the integration users and connections tidy.
Automation and AI
Build and maintain workflows in n8n that connect Salesforce, HubSpot, Slack, Linear and Google Workspace.
Use Claude and other AI tools as a default working style: drafting SOQL and flows, writing runbooks, summarizing calls, prepping handover docs, pressure-testing analyses.
Spot manual, repetitive work on the GTM team and remove it.
Analytics and reporting
Own recurring reporting: weekly revenue breakouts, pipeline and stage hygiene, AE quota attainment and ramp, win/loss by segment and competitor.
Keep ARR truth clean: reconcile ARR by contract, maintain customer and account-status definitions in Salesforce, and make sure nothing is double counted.
Build dashboards leadership actually uses, in Salesforce, Google Sheets, or whatever tool fits, and be able to explain every number on them.
Answer ad hoc questions from the CRO, finance and the board with fast, correct, well-caveated analysis.
Sales process and enablement
Run pipeline hygiene: stale-opportunity nudges, stage definitions, close-date discipline, the Sales → CS handover.
Help draft and roll out sales policy such as Rules of Engagement, territory and lead routing, and comp plan mechanics, then enforce them in the system.
Support deal desk work: order forms, pricing and discount checks, contract term extraction into Salesforce.
Be the first call for AEs and SDRs when something in the stack is broken or confusing, and fix it or teach it.
Qualifications
1–3 years in Revenue Operations, Sales Operations, or an adjacent seat at a B2B SaaS company (sales ops analyst, SDR or AE who moved into ops, BizOps, CS ops).
Hands-on Salesforce experience: you have built reports and dashboards, edited fields and layouts, and ideally written a flow or two. Admin certification is a plus, not a requirement.
Working knowledge of a B2B sales motion end to end: lead sources, SDR qualification, stages, pilots and POCs, closed-won, renewals and expansion. You understand what an AE’s week looks like and what makes their life harder.
AI tools as a native part of how you work. You already use Claude, ChatGPT or similar to write queries, draft documents, debug formulas and think through problems, and you can tell when the output is wrong.
Strong spreadsheet and data skills: lookups, pivots, clean data models, and the judgment to know when a number does not smell right.
Clear written communication. A lot of this job is explaining a system, a policy or a number to a salesperson in a Slack message.
Nice to have
HubSpot (marketing hub or CRM) and experience with a HubSpot ↔ Salesforce sync.
Time carrying a quota, or sitting next to people who do.
Experience with deal desk, order forms or contract review.
Exposure to ARR accounting concepts: new, expansion, contraction, churn, contracted vs. invoiced.
Scrappy and resourceful: you would rather ship a good-enough fix today and improve it next week than wait for a perfect spec.
A jack of all trades who is happy to go from a permission-set bug to a board-deck chart to a rep’s comp question in the same afternoon.
Eager to learn and quick to pick things up; you ask good questions, take notes, and do not need to be told twice.
High ownership. When something is yours, it gets done and it gets done right.
Comfortable with ambiguity and with being the one who brings structure to it.