About the Role
We’re hiring a Technical Product Manager (TPM) to help shape the next generation of Paragon. This is a highly technical, high-ownership role focused on developer infrastructure, enterprise integrations, and AI-native product experiences. You’ll work closely with engineering, design, GTM, and customers to define and ship products that help developers build world-class AI applications on top of customer data and tools.
As AI becomes a core part of every software product, integrations are becoming even more important. The next generation of AI applications need secure access to customer context, company knowledge, and business systems — and they need to take action across those systems reliably.
Paragon is building the infrastructure layer that makes this possible.
This role is ideal for someone excited by APIs, agents, infrastructure, and category-defining product work. You’ll help turn Paragon’s core platform — enterprise connectors, authentication, sync infrastructure, permissions, actions, and developer-facing APIs — into first-class infrastructure for teams building AI-native software.
You’ll work on problems like:
How should developers give AI products secure access to customer context?
How should agents safely automate work across hundreds of customer systems?
How do we make integration infrastructure self-serve and easy to for developers to adopt?
Together, these initiative work towards achieving our mission - making Paragon the connective layer for all software.
To help us execute on this vision we need a TPM who can operate at two zoom levels: from a strategic view to drive our roadmap and a tactical, detail-oriented view to deliver the right implementation to customers.
You will work closely with engineering, product, sales, and our customers to ensure we deliver seamless, scalable, and high-impact products that power our customers' businesses.
If you love working at the intersection of product, engineering, and APIs, thrive in a fast-paced environment, and want to shape the future of Paragon’s product vision, we’d love to chat!
Build the future of integrations in AI, where APIs are built for agents.
Define and execute the strategy for Paragon’s growing portfolio of products to meet customer needs and scale efficiently.
Lead a small team of engineers to evaluate and define technical requirements for new and existing products.
Collaborate with sales and customer success teams to collect customer requirements and translate them into actionable product roadmap based on impact, feasibility, and market demand
Lead complex projects end-to-end, including customer research, writing product specifications, and executing with engineering to launch new product features
Measure impact of new product improvements and iterate based on customer feedback
Continuously refine our product to improve scalability, performance, and developer experience.
5+ total years of experience in engineering and product management, including
3+ years as a Technical Product Manager, demonstrating process-driven results in scaling integrations, defining technical product requirements, and leading cross-functional execution.
2+ years of engineering experience, working with APIs, integrations, or developer-focused products, or similar experience
A deep understanding of APIs, webhooks, and authentication mechanisms (OAuth, API keys, etc.).
Experience working closely with engineering teams, defining clear and technically sound product requirements.
The ability to collect customer requirements and translate technical details into clear product decisions for both technical and non-technical stakeholders.
Experience leading complex, large-scale product launches end-to-end, from writing specs in the design phase, coordinating with engineering on execution, managing launch timelines, and iterating based on customer feedback
Strong problem-solving skills and the ability to navigate ambiguous or complex API challenges.
A bias for action—you don’t just identify problems, you drive solutions.
Experience working with developer tools, API platforms, or integration products.
Experience building applications with SaaS integrations and understanding of B2B customer needs.
You'll be the second operator at Paragon. Your hiring manager and partner is our Head of Strategy & Operations, who's spent four years building this function from scratch and wants a partner to extend it. You'll have line-of-sight into every function of the company: people, legal, finance, compliance, recruiting, vendors, IT, and more. Within twelve months, you'll know how Paragon operationally runs better than almost anyone here.
It's a real operator role. Half of it is queue work: payroll, onboarding, benefits questions, vendor renewals, expense triage. You'll find satisfaction in systems that run smoothly and details done right.
The other half is building. Paragon is AI-native by default - we already have a working bench of internal automations, and you'll extend it. You'll build automations alongside doing the work, with the Head of Ops as a design partner.
You'll be close to the actual operating system of the company. The work is detailed, cross-functional, and very visible when it goes wrong. The goal is to keep the basics running cleanly while steadily making the system better.
Run the details behind onboarding, offboarding, access, benefits questions, leave logistics, and employee changes
Keep payroll, benefits, and people data accurate
Turn repeated questions into docs, checklists, and lightweight self-serve resources
Keep the weekly compliance work moving: platform issues, security requests, evidence collection, access reviews, and follow-ups
Translate audit asks into practical next steps for Engineering, Ops, and other owners
Keep enough context documented that someone else can understand what happened without digging through five systems
Keep renewals, signing workflows, vendor accounts, and contract next steps organized
Route agreements through the right review, approval, and signature path
Catch the small problems early: stale seats, unclear owners, bad vendor answers, upcoming renewals, and spend that needs a decision
Keep scheduling, ATS hygiene, debriefs, and candidate communication moving
Help hiring managers run a tight process
Once ramped, help with first-round screens, outbounding, and candidate follow-through where it makes sense
Help keep expenses, reimbursements, invoices, cards, and spend review clean
Work the queues and leave a clear trail behind decisions
Make recurring finance work easy to inspect instead of dependent on memory
Own the basic LA office logistics: visitors, parking, mail, packages, supplies, and light facilities needs
Support All Hands, leadership meetings, monthly reporting, planning cycles, OKR follow-ups, and cross-functional action items
Make loose ends visible so important commitments do not disappear
Notice the repeatable work while you are doing it
Help turn the right candidates into agents, scripts, automations, or better workflows
Keep judgment manual where it matters, and automate the parts that are repetitive, brittle, or easy to miss
8:45-9:15 — Check the queues
Scan Slack, email, HR tickets, recruiting coordination, vendor messages, access requests, expenses, and signing workflows
Separate what is actually urgent from what can be batched
Flag anything the Head of Operations needs to know early
9:15-10:15 — Clear blockers
Answer time-sensitive employee questions
Move onboarding, access, benefits, leave, or offboarding items forward
Confirm candidate scheduling, debrief logistics, or ATS follow-ups
10:15-11:30 — Work the recurring ops checklist
Push forward whatever is live that week: payroll, benefits, compliance, vendors, recruiting, finance, or office
Follow up with owners when something is stuck or unclear
Update the tracker, ticket, checklist, or source-of-truth doc as you go
11:30-12:00 — Vendor / contract / finance queue
Check signing workflows, renewals, vendor admin asks, invoices, reimbursements, and card issues
Route anything that needs legal, finance, or Head of Operations approval
Leave notes that make the current state obvious
12:00-1:00 — Lunch / office reset
Handle small office items if needed: visitors, packages, mail, supplies, parking, or facilities details
Reset before the afternoon block
1:00-2:00 — Clean up one system
Update an SOP, improve a checklist, reconcile a messy queue, prep an access review, clean up expense memos, or organize a renewal calendar
Look for the repeatable pattern: what should be documented, templated, automated, or delegated next time?
2:00-2:30 — Sync or async update
Review priorities, escalations, approvals, and judgment calls with the Head of Operations
Share what changed, what is blocked, and what you recommend
Decide where the next focused block should go
2:30-3:45 — Build or improve an automation
Turn a recurring workflow into a first draft of an agent, script, automation, or structured process
Test it against the real workflow it is meant to improve
Document when to use it and where human review is still required
3:45-4:30 — Close loops
Respond to open employee, candidate, vendor, HR, finance, or engineering threads
Move tickets and trackers to their real current state
Make sure no one is waiting because the next step is unclear
4:30-5:00 — Leave tomorrow cleaner
Send a short end-of-day or end-of-week update when useful
Capture tomorrow's follow-ups
Leave the queues cleaner than you found them
Weekly / biweekly rhythms
Compliance digest and expense queue review
Payroll and 401(k) review cycles
Vendor renewal and signing queue review
Recruiting coordination and debrief support when roles are active
1:1s with the Head of Operations to review priorities, escalations, and automation opportunities
The best version of this role is not someone who merely keeps up with the work. It is someone who turns messy recurring operations into cleaner systems.
Have 1-3 years of operations / HR coordinator / EA / BizOps experience at a startup
Have hands-on PEO or EOR experience (Deel, Rippling, Justworks, or similar)
Have touched at least one compliance platform (Secureframe, Vanta, Drata, or similar)
Are a daily Claude / ChatGPT / Cursor user; have shipped at least one automation (Zapier, n8n, Make, Apps Script, custom script - any tool, any complexity)
Have written at least one SOP, runbook, or process doc that someone else used
Are fluent with the standard SaaS ops stack (HRIS, ATS, expense cards, MDM, e-signature, knowledge tools); willing to learn whatever's in front of you
Default to documenting and systematizing rather than memorizing
Have judgment about what to escalate vs. handle
Write clearly and patiently in vendor and employee threads
Operate well without close supervision
Built or contributed to internal tools / agents at a previous job
Familiarity with Claude Code, Cursor, n8n, Make, Retool
State leave law knowledge (CA PFL, WA PFML, NY PFL)
Experience scaling onboarding through 50 to 100 employees
SOC 2 / ISO 27001 / HIPAA evidence-gathering experience
Budget tracking or light variance analysis experience
We're looking for a Revenue Operations Manager to build and scale the revenue engine at Paragon. This role is ideal for a highly analytical and systems-oriented leader excited to bring structure, visibility, and efficiency to our go-to-market organization.
The Revenue Operations Manager will own the operational backbone of revenue, supporting Sales, Marketing, and Customer Success. This role will be responsible for designing, implementing, and optimizing processes, systems, and data that drive predictable growth. Partnering closely with the CEO and GTM leaders, this role will introduce operational rigor, improve decision-making, and help shape the company’s go-to-market strategy.
This is a newly created leadership role with significant influence and impact.
Own and execute the company’s revenue operations strategy across Sales, Marketing, and Customer Success
Build and optimize end-to-end GTM processes, from lead generation through deal close and expansion
Design and manage forecasting infrastructure, pipeline analytics, and revenue reporting
Establish and maintain data integrity across CRM and GTM systems
Develop dashboards and reporting frameworks to provide visibility into performance and key metrics
Partner with Sales leadership to improve pipeline management, territory planning, and quota setting
Support Marketing with funnel analytics, attribution, and campaign performance measurement
Enable Customer Success with retention, expansion, and lifecycle tracking systems
Identify bottlenecks and inefficiencies across the revenue funnel and implement scalable solutions
Own and optimize the GTM tech stack, including evaluation and implementation of new tools
Drive operational cadence across teams (e.g., forecast calls, QBRs, KPI reviews)
Build and maintain compensation plans and incentive structures aligned with business goals
Collaborate cross-functionally with Product, Finance, and Executive leadership
Senior RevOps, Sales Ops, or GTM Operations leadership experience within high-growth SaaS companies
Strong track record of building and scaling revenue operations functions
Deep experience with CRM systems (e.g., Salesforce) and modern GTM tooling
Strong analytical skills with the ability to translate data into actionable insights
Experience with forecasting, pipeline management, and revenue modeling
Ability to work cross-functionally with Sales, Marketing, Customer Success, and Finance
Strong communication skills and executive presence
Systems thinker with a bias toward automation and scalability
Hands-on, builder mentality with the ability to operate both strategically and tactically
Comfortable thriving in fast-paced, evolving environments
This role reports directly to executive leadership
Hybrid and West Coast-based candidates preferred, with flexibility for exceptional talent
Occasional travel required for team collaboration and planning
AI agents are only as useful as the data they can reach. SaaS products are only as sticky as the integrations they support. Paragon sits at the intersection of both: integration infrastructure for the companies building the next generation of software. Our platform gives product and engineering teams the primitives to connect anything, fast, without owning the infrastructure themselves. The category is forming now. We're at the front of it.
This is our first dedicated PMM hire. You'll report to the Head of Marketing and work directly with our founders, product, and sales. No PMM team to slot into, no established playbook to follow. The job is to build and hone our positioning and make it real everywhere it needs to show up: the website, the sales motion, how we launch, how we compete. If you want to build something from scratch at a company that ships fast, keep reading.
We sell to two audiences: AI-native startups building integrations as table stakes, and enterprise product teams retrofitting AI into existing products. They don't read the same content, talk to the same analysts, or buy for the same reasons. Figuring out whether that's one story told two ways or two stories told in parallel is the most interesting part of this job.
Own Paragon's messaging and positioning, from homepage copy to the pitch deck to how sales answers \"how are you different from Merge?\"
Build a messaging framework that gives sales, content, and partnerships a shared source of truth on how we talk about ourselves
Run product launches end-to-end. You own the process and timeline, not just the blog post
Build and maintain sales enablement assets that reps actually use: decks, one-pagers, battle cards, objection handling
Develop ICP personas for both segments: AI-native builders and enterprises reinventing as AI companies
Share the success, or failure, of Marketing campaigns with Demand Gen
Own competitive intelligence across Merge, Prismatic, Composio, Workato, and others. Our competitive set spans legacy iPaaS to AI-native infrastructure. Picking which fights to pick is part of the job.
Plug into product planning before code ships, not after.
6+ years in B2B SaaS product marketing, having spent time as the first or second PMM, with meaningful time in developer tools, API infrastructure, integration, or something technically adjacent
You've lived through a company repositioning or category creation, owning messaging architecture, not supported it. You can show a before/after of how you changed the way a company/product talked about itself
Your writing earns trust from technical readers. You don’t need five sentences to say one thing. We'll ask for samples.
Sales enablement experience that goes beyond decks. You've trained reps, sat in deal reviews, and built materials that actually got used
Owned product launches from brief to post-launch retro, including wrangling product, design, and GTM to actually hit a date
Have worked alongside DevRel and have a view on how PMM and DevRel divide the work