The Senior AI Implementation Manager leads complex, high-impact client implementations of Posh's conversational AI platform for financial institutions. This role blends strategic project leadership, technical fluency, and stakeholder management to ensure successful, on-time deployments for credit unions and community banks.
Senior AI Implementation Managers operate with a high degree of autonomy, driving execution across ambiguous or large-scale projects while setting the bar for quality and process across the team.
Lead large, complex, or high-visibility client implementations end-to-end, defining strategy, sequencing, and execution approach
Anticipate risks early and proactively drive mitigation plans
Ensure alignment across client and internal stakeholders at all levels, serving as a core partner to technical, product, and client success teams
Influence decision-making on implementation approach and tradeoffs, and act as an escalation point for complex challenges
Design and refine solution approaches alongside technical teams, including nuanced configurations and edge cases
Drive efficiency within operating procedures and lead strong test case development prior to customer handoff
Develop and update documentation quality and standards across projects
Ensure implementations meet operational, compliance, and user experience needs specific to banking workflows, and advise clients on best practices
Mentor and support other Implementation Managers
Identify and drive opportunities to improve implementation processes, tooling, and documentation
PMP certification and/or MBA strongly preferred
Proven experience managing complex, cross-functional, client-facing projects
Strong technical aptitude; comfortable working with APIs, integrations, and system configurations
Experience with conversational AI, IVR, or contact center technology a plus
Prior experience with financial institutions (credit unions, community banks) strongly preferred
Strong ability to influence without authority and drive alignment across teams
Excellent communication skills, with the ability to translate technical concepts for non-technical stakeholders
Ability to operate independently in ambiguous, fast-moving environments
Complex implementations delivered successfully, on time, and within scope
Strong client relationships and satisfaction throughout the implementation lifecycle
Effective cross-functional collaboration and leadership across internal teams
At Posh, we’re revolutionizing the way financial institutions serve their communities.
Through innovative AI solutions, we make customer support more accessible, fast, and enjoyable for both callers and staff members. Our AI assistants span digital (web and mobile) and voice (phone) channels, while our internal-facing solutions directly augment staff members’ ability to serve.
We believe the most successful AI products are built on a symbiotic relationship between humans and AI; each empowered to put their best foot forward. The bar is low, but the ceiling is high. Come build with us.
Posh does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
","descriptionPlain":"ABOUT THE ROLE\n\nThe Senior AI Implementation Manager leads complex, high-impact client implementations of Posh's conversational AI platform for financial institutions. This role blends strategic project leadership, technical fluency, and stakeholder management to ensure successful, on-time deployments for credit unions and community banks.\n\nSenior AI Implementation Managers operate with a high degree of autonomy, driving execution across ambiguous or large-scale projects while setting the bar for quality and process across the team.\n\n\n\n\nWHAT YOU’LL DO\n\n - Lead large, complex, or high-visibility client implementations end-to-end, defining strategy, sequencing, and execution approach\n\n - Anticipate risks early and proactively drive mitigation plans\n\n - Ensure alignment across client and internal stakeholders at all levels, serving as a core partner to technical, product, and client success teams\n\n - Influence decision-making on implementation approach and tradeoffs, and act as an escalation point for complex challenges\n\n - Design and refine solution approaches alongside technical teams, including nuanced configurations and edge cases\n\n - Drive efficiency within operating procedures and lead strong test case development prior to customer handoff\n\n - Develop and update documentation quality and standards across projects\n\n - Ensure implementations meet operational, compliance, and user experience needs specific to banking workflows, and advise clients on best practices\n\n - Mentor and support other Implementation Managers\n\n - Identify and drive opportunities to improve implementation processes, tooling, and documentation\n\n\nWHAT WE’RE LOOKING FOR\n\n - PMP certification and/or MBA strongly preferred\n\n - Proven experience managing complex, cross-functional, client-facing projects\n\n - Strong technical aptitude; comfortable working with APIs, integrations, and system configurations\n\n - Experience with conversational AI, IVR, or contact center technology a plus\n\n - Prior experience with financial institutions (credit unions, community banks) strongly preferred\n\n - Strong ability to influence without authority and drive alignment across teams\n\n - Excellent communication skills, with the ability to translate technical concepts for non-technical stakeholders\n\n - Ability to operate independently in ambiguous, fast-moving environments\n\n\nWHAT SUCCESS LOOKS LIKE\n\n - Complex implementations delivered successfully, on time, and within scope\n\n - Strong client relationships and satisfaction throughout the implementation lifecycle\n\n - Effective cross-functional collaboration and leadership across internal teams\n\n\nABOUT POSH\n\nAt Posh, we’re revolutionizing the way financial institutions serve their communities.\n\nThrough innovative AI solutions, we make customer support more accessible, fast, and enjoyable for both callers and staff members. Our AI assistants span digital (web and mobile) and voice (phone) channels, while our internal-facing solutions directly augment staff members’ ability to serve.\n\nWe believe the most successful AI products are built on a symbiotic relationship between humans and AI; each empowered to put their best foot forward. The bar is low, but the ceiling is high. Come build with us.\n\nPosh does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.","compensation":{"compensationTierSummary":"$130K – $150K • Offers Equity","scrapeableCompensationSalarySummary":"$130K - $150K","compensationTiers":[{"id":"52b3085b-f9bd-4b23-8308-9022ced12e5a","tierSummary":"Estimated Base Salary $130K – $150K • Offers Equity","title":"USA Tier 2","additionalInformation":null,"components":[{"id":"2aefc7f0-67a6-43ba-9397-25ab7a18bf62","summary":"Estimated Base Salary $130K – $150K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":130000,"maxValue":150000},{"id":"b58ba624-4eab-431f-b9fa-b904e83ec774","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":130000,"maxValue":150000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"5ee5d401-1189-42a1-bd6d-e66b629a7462","title":"Support Engineer","department":"Client Solutions","team":"Implementation","employmentType":"FullTime","location":"US Remote","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-03T20:00:18.073+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/posh-ai/5ee5d401-1189-42a1-bd6d-e66b629a7462","applyUrl":"https://jobs.ashbyhq.com/posh-ai/5ee5d401-1189-42a1-bd6d-e66b629a7462/application","descriptionHtml":"Posh is seeking a skilled Support Engineer to join our growing Support Department. This role is critical in bridging the gap between standard technical support and professional services, ensuring our clients receive high-quality assistance for both immediate issues and specialized “mini-projects” that fall outside of initial implementations. You will be responsible for maintaining system health, troubleshooting complex technical issues, and assisting with the configuration of our AI-driven banking solutions.
Technical Troubleshooting: Diagnose and resolve complex technical issues related to digital bots, telephony integrations, and core banking configurations.
Technical SME: Assist in new telephony setup and troubleshooting
Issue Triage: Efficiently manage and clean up incoming ticket queues, ensuring accurate classification and timely resolution.
Cross-Functional Collaboration: Partner with Implementation, Engineering, and Customer Success teams to provide guidelines on scope and technical feasibility.
Overnight Deployments: Very limited; availability to perform overnight / early morning deployments
Documentation: Contribute to internal knowledge base to clarify roles and standard operating procedures for the support team.
Experience: 4+ years of experience in a technical support or implementation engineering role.
Telephony Experience: 2+ years of experience with telephony systems or SIP configurations.
Analytical Skills: Proven ability to troubleshoot SaaS platforms and API integrations.
Communication: Strong ability to translate complex technical concepts for non-technical stakeholders.
AI Knowledge: Background in Conversational AI, digital bots, or Natural Language Processing (NLP).
Banking Tech: Experience working with banking cores or configurations.
At Posh, we’re revolutionizing the way financial institutions serve their communities.
Through innovative AI solutions, we make customer support more accessible, fast, and enjoyable for both callers and staff members. Our AI assistants span digital (web and mobile) and voice (phone) channels, while our internal-facing solutions directly augment staff members’ ability to serve.
We believe the most successful AI products are built on a symbiotic relationship between humans and AI; each empowered to put their best foot forward. The bar is low, but the ceiling is high. Come build with us.
Posh does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
","descriptionPlain":"ABOUT THE ROLE\n\nPosh is seeking a skilled Support Engineer to join our growing Support Department. This role is critical in bridging the gap between standard technical support and professional services, ensuring our clients receive high-quality assistance for both immediate issues and specialized “mini-projects” that fall outside of initial implementations. You will be responsible for maintaining system health, troubleshooting complex technical issues, and assisting with the configuration of our AI-driven banking solutions.\n\n\n\n\nWHAT YOU’LL DO\n\n - Technical Troubleshooting: Diagnose and resolve complex technical issues related to digital bots, telephony integrations, and core banking configurations.\n\n - Technical SME: Assist in new telephony setup and troubleshooting\n\n - Issue Triage: Efficiently manage and clean up incoming ticket queues, ensuring accurate classification and timely resolution.\n\n - Cross-Functional Collaboration: Partner with Implementation, Engineering, and Customer Success teams to provide guidelines on scope and technical feasibility.\n\n - Overnight Deployments: Very limited; availability to perform overnight / early morning deployments\n\n - Documentation: Contribute to internal knowledge base to clarify roles and standard operating procedures for the support team.\n\n\nWHAT WE’RE LOOKING FOR\n\n - Experience: 4+ years of experience in a technical support or implementation engineering role.\n\n - Telephony Experience: 2+ years of experience with telephony systems or SIP configurations.\n\n - Analytical Skills: Proven ability to troubleshoot SaaS platforms and API integrations.\n\n - Communication: Strong ability to translate complex technical concepts for non-technical stakeholders.\n\n\nPREFERRED QUALIFICATIONS\n\n - AI Knowledge: Background in Conversational AI, digital bots, or Natural Language Processing (NLP).\n\n - Banking Tech: Experience working with banking cores or configurations.\n\n\nABOUT POSH\n\nAt Posh, we’re revolutionizing the way financial institutions serve their communities.\n\nThrough innovative AI solutions, we make customer support more accessible, fast, and enjoyable for both callers and staff members. Our AI assistants span digital (web and mobile) and voice (phone) channels, while our internal-facing solutions directly augment staff members’ ability to serve.\n\nWe believe the most successful AI products are built on a symbiotic relationship between humans and AI; each empowered to put their best foot forward. The bar is low, but the ceiling is high. Come build with us.\n\nPosh does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.","compensation":{"compensationTierSummary":"$120K – $135K • Offers Equity • Multiple Ranges","scrapeableCompensationSalarySummary":"$120K - $135K","compensationTiers":[{"id":"448d3e1b-5fa4-4dc5-99ce-968b4a9266fb","tierSummary":"Estimated Base Salary $120K – $135K • Offers Equity","title":"US Tier 2","additionalInformation":null,"components":[{"id":"e7ac450e-86e6-4322-9a24-b0fbb82dd472","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"2336476f-bb44-4528-8db4-fc05de88c7c9","summary":"Estimated Base Salary $120K – $135K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":120000,"maxValue":135000}]},{"id":"6c8cc1f8-97ee-4849-a7e6-c2ba61465cfd","tierSummary":"Estimated Base Salary CA$125K – CA$140K • Offers Equity","title":"Canada","additionalInformation":null,"components":[{"id":"8d0d55be-6b27-4659-b45c-2bb5d801691c","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"8dc5605d-d5c1-4624-a564-9c5b8163d1ea","summary":"Estimated Base Salary CA$125K – CA$140K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"CAD","minValue":125000,"maxValue":140000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","minValue":null,"maxValue":null,"interval":"1 YEAR"},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":120000,"maxValue":135000}]}},{"id":"ca367637-45ce-48ed-ace7-2a8b73e61883","title":"Product Marketing Manager","department":"Growth","team":"Marketing","employmentType":"FullTime","location":"US Remote","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-11T17:30:45.664+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/posh-ai/ca367637-45ce-48ed-ace7-2a8b73e61883","applyUrl":"https://jobs.ashbyhq.com/posh-ai/ca367637-45ce-48ed-ace7-2a8b73e61883/application","descriptionHtml":"The Product Marketing Manager owns the positioning, collateral, and sales enablement behind Posh's AI products for financial institutions. This role blends messaging craft, sales partnership, and analytical rigor to make sure every seller conversation lands with proof rather than hype.
Product Marketing Managers at Posh work across a portfolio of employee-facing and customer-facing products in a sales-led, demo-driven motion. This is a builder role on a small team, with high ownership and direct partnership with sales, client success, and product. Reports to the Head of Product and Content Marketing. Hybrid out of Boston preferred.
Own the sales collateral library end-to-end, including one-pagers, pitch decks, battlecards, ROI models, and objection handling guides, and shape the narrative behind sales-led demos, including scripts, scenarios, and persona framing
Develop positioning and messaging for assigned products, translating technical capability into buyer language that holds up under scrutiny
Partner closely with sales and client success to turn field feedback and real client outcomes into shipped assets, case studies, and proof points
Run product and feature launches, covering internal enablement, external assets, web updates, email, and sales training
Build and maintain competitive intelligence, including comparison assets that win head-to-head evaluations
Use data on win rates, pipeline influence, and asset usage to decide what to build next, and drive ongoing improvements to product marketing processes and tooling
Contribute to content work such as blog posts, webinars, ebooks, and campaign copy where product depth improves the output
Build buyer personas, ICP definition, and win/loss research over time, grow into shaping packaging, pricing, and launch strategy, and represent Posh externally through conference speaking, analyst relations, and customer advocacy as the role matures
3 to 5 years of product marketing experience, primarily in B2B
Startup or early stage experience, with a track record of doing the work rather than briefing it out
Daily working fluency with AI tools for research, drafting, competitive analysis, and asset production
Demonstrated depth in sales collateral, with specific examples of assets sellers used
Experience supporting a sales-led, demo-driven motion in close partnership with sales and client success teams
Background selling to SMB or mid-market buyers, where budgets are tight and the buyer is often also the end user
Strong analytical instincts and comfort working with performance and pipeline data
Creative range, with the ability to find a fresh angle in a crowded category
Excellent writing skills, with the ability to translate technical concepts for non-technical stakeholders
Ability to operate independently in ambiguous, fast-moving environments
Appetite to grow beyond sales enablement into customer insight, go-to-market strategy, and external advocacy as the role matures
Prior experience with financial institutions (credit unions, community banks) or other regulated industries a plus
Experience marketing AI, automation, or conversational AI products a plus
Sellers consistently reach for Posh collateral and win with it
Clear, differentiated positioning across the assigned product portfolio
Launches land with real enablement behind them, not just assets
Strong working relationships with sales and client success, with the field treating product marketing as a first call rather than a last resort
Within the first year, clear progress toward owning buyer insight and go-to-market decisions for at least one product, not just supporting them
At Posh, we’re revolutionizing the way financial institutions serve their communities.
Through innovative AI solutions, we make customer support more accessible, fast, and enjoyable — for both callers and staff members. Our AI assistants span digital (web and mobile) and voice (phone) channels, while our internal-facing solutions directly augment staff members’ ability to serve.
We believe the most successful AI products are built on a symbiotic relationship between humans and AI — each empowered to put their best foot forward. The bar is low, but the ceiling is high. Come build with us.
Posh does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
","descriptionPlain":"ABOUT THE ROLE\n\nThe Product Marketing Manager owns the positioning, collateral, and sales enablement behind Posh's AI products for financial institutions. This role blends messaging craft, sales partnership, and analytical rigor to make sure every seller conversation lands with proof rather than hype.\n\nProduct Marketing Managers at Posh work across a portfolio of employee-facing and customer-facing products in a sales-led, demo-driven motion. This is a builder role on a small team, with high ownership and direct partnership with sales, client success, and product. Reports to the Head of Product and Content Marketing. Hybrid out of Boston preferred.\n\n\n\n\nWHAT YOU'LL DO\n\n - Own the sales collateral library end-to-end, including one-pagers, pitch decks, battlecards, ROI models, and objection handling guides, and shape the narrative behind sales-led demos, including scripts, scenarios, and persona framing\n\n - Develop positioning and messaging for assigned products, translating technical capability into buyer language that holds up under scrutiny\n\n - Partner closely with sales and client success to turn field feedback and real client outcomes into shipped assets, case studies, and proof points\n\n - Run product and feature launches, covering internal enablement, external assets, web updates, email, and sales training\n\n - Build and maintain competitive intelligence, including comparison assets that win head-to-head evaluations\n\n - Use data on win rates, pipeline influence, and asset usage to decide what to build next, and drive ongoing improvements to product marketing processes and tooling\n\n - Contribute to content work such as blog posts, webinars, ebooks, and campaign copy where product depth improves the output\n\n - Build buyer personas, ICP definition, and win/loss research over time, grow into shaping packaging, pricing, and launch strategy, and represent Posh externally through conference speaking, analyst relations, and customer advocacy as the role matures\n\n\n\n\nWHAT WE'RE LOOKING FOR\n\n - 3 to 5 years of product marketing experience, primarily in B2B\n\n - Startup or early stage experience, with a track record of doing the work rather than briefing it out\n\n - Daily working fluency with AI tools for research, drafting, competitive analysis, and asset production\n\n - Demonstrated depth in sales collateral, with specific examples of assets sellers used\n\n - Experience supporting a sales-led, demo-driven motion in close partnership with sales and client success teams\n\n - Background selling to SMB or mid-market buyers, where budgets are tight and the buyer is often also the end user\n\n - Strong analytical instincts and comfort working with performance and pipeline data\n\n - Creative range, with the ability to find a fresh angle in a crowded category\n\n - Excellent writing skills, with the ability to translate technical concepts for non-technical stakeholders\n\n - Ability to operate independently in ambiguous, fast-moving environments\n\n - Appetite to grow beyond sales enablement into customer insight, go-to-market strategy, and external advocacy as the role matures\n\n - Prior experience with financial institutions (credit unions, community banks) or other regulated industries a plus\n\n - Experience marketing AI, automation, or conversational AI products a plus\n\n\n\n\nWHAT SUCCESS LOOKS LIKE\n\n - Sellers consistently reach for Posh collateral and win with it\n\n - Clear, differentiated positioning across the assigned product portfolio\n\n - Launches land with real enablement behind them, not just assets\n\n - Strong working relationships with sales and client success, with the field treating product marketing as a first call rather than a last resort\n\n - Within the first year, clear progress toward owning buyer insight and go-to-market decisions for at least one product, not just supporting them\n\n\n\n\nABOUT POSH\n\nAt Posh, we’re revolutionizing the way financial institutions serve their communities.\n\nThrough innovative AI solutions, we make customer support more accessible, fast, and enjoyable — for both callers and staff members. Our AI assistants span digital (web and mobile) and voice (phone) channels, while our internal-facing solutions directly augment staff members’ ability to serve.\n\nWe believe the most successful AI products are built on a symbiotic relationship between humans and AI — each empowered to put their best foot forward. The bar is low, but the ceiling is high. Come build with us.\n\nPosh does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.","compensation":{"compensationTierSummary":"$120K – $140K • Offers Equity","scrapeableCompensationSalarySummary":"$120K - $140K","compensationTiers":[{"id":"c402dcd9-3d8e-480b-af3f-17ed76b0cdd0","tierSummary":"$120K – $140K • Offers Equity","title":"USA Tier 2","additionalInformation":null,"components":[{"id":"b5604764-a917-4a33-a88e-0880cabb64c3","summary":"$120K – $140K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":120000,"maxValue":140000},{"id":"a7a12150-ee2e-461c-a727-aca24990cf0c","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":120000,"maxValue":140000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"35350c9b-6191-4c60-968a-b77679a62b79","title":"People Operations Manager","department":"Operations","team":"People","employmentType":"FullTime","location":"Boston, MA","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-18T14:21:54.490+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Massachusetts","addressCountry":"United States","addressLocality":"Boston"}},"jobUrl":"https://jobs.ashbyhq.com/posh-ai/35350c9b-6191-4c60-968a-b77679a62b79","applyUrl":"https://jobs.ashbyhq.com/posh-ai/35350c9b-6191-4c60-968a-b77679a62b79/application","descriptionHtml":"As People Operations Manager, you'll own the day-to-day execution of People Operations end to end: onboarding and offboarding, HRIS and data integrity, benefits administration, compliance, and the operational backbone behind performance cycles and culture programming.
This is a highly hands-on, execution-first role. You'll be the person employees go to with day-to-day questions, the person who catches a compliance gap before it becomes a problem, and the person who makes a new hire's first two weeks feel effortless.
This position is contract-to-hire for an initial 4-month contract term, with conversion to full-time employment contingent on performance and business need. Compensation is structured at a $100,000 - $120,000 annualized rate, depending on experience; the contract-period rate will be prorated accordingly. Conversion timing and terms will be confirmed with the People team prior to offer. Hybrid in Boston preferred.
Onboarding & Offboarding
Run end-to-end new hire onboarding logistics: offer letters, background checks, equipment provisioning coordination, account setup, and first-week scheduling.
Own the offboarding process, including exit logistics, final pay coordination with TriNet, equipment return, and access revocation checklists.
Continuously improve onboarding/offboarding workflows so they scale cleanly as headcount grows.
HRIS & People Data
Serve as the day-to-day owner of TriNet and Leapsome data hygiene — org charts, comp records, employment changes, and reporting lines stay accurate and current.
Process employee lifecycle changes (promotions, transfers, terminations, leaves) accurately and on time.
Build and maintain recurring People metrics reporting (headcount, attrition, time-to-fill, DEI, engagement) for leadership and board materials.
Benefits & Compliance
Administer benefits enrollment and day-to-day employee questions in partnership with TriNet, including open enrollment logistics.
Maintain compliance with federal, state, and local employment law — I-9s, leave policies, state-specific filings, and employee handbook updates.
Performance & Culture Program Execution
Own the operational calendar and logistics for performance cycles and 360 feedback in Leapsome, including timelines, reminders, and manager enablement materials.
Support execution of culture programming for a distributed team.
Partner with the Senior People Manager to draft internal communications tied to People programs (benefits, performance, policy changes).
Employee Experience
Be a trusted, responsive first point of contact for employee questions on policy, benefits, and process.
Identify friction points in the employee lifecycle and propose fixes before they become recurring complaints.
3-5 years in People Operations, HR Generalist, or HRBP-adjacent roles, ideally at a startup or fast-scaling company, with a track record of owning programs independently rather than just executing tasks.
Hands-on experience with an HRIS platform and comfort owning data accuracy without heavy oversight.
Working knowledge of US employment compliance fundamentals (I-9s, leave laws, multi-state considerations)
Excellent judgment and discretion; you'll regularly handle sensitive employee information.
Strong written and verbal communication skills; maintaining high levels of trust and confidentiality.
High ownership and follow-through in a lean, fast-moving environment with no dedicated People team to lean on beyond your manager.
Posh is a vertical AI company purpose-built for credit unions and banks. Our unified AI platform, powered by our proprietary REALM™ engine, delivers secure, personalized, and human-like experiences across voice, digital, and internal knowledge surfaces. With 200+ live deployments and a growing client base of 150+ financial institutions, we are reshaping customer and employee experiences through domain-specialized AI.
Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
","descriptionPlain":"ABOUT THE ROLE\n\nAs People Operations Manager, you'll own the day-to-day execution of People Operations end to end: onboarding and offboarding, HRIS and data integrity, benefits administration, compliance, and the operational backbone behind performance cycles and culture programming.\n\nThis is a highly hands-on, execution-first role. You'll be the person employees go to with day-to-day questions, the person who catches a compliance gap before it becomes a problem, and the person who makes a new hire's first two weeks feel effortless. \n\nThis position is contract-to-hire for an initial 4-month contract term, with conversion to full-time employment contingent on performance and business need. Compensation is structured at a $100,000 - $120,000 annualized rate, depending on experience; the contract-period rate will be prorated accordingly. Conversion timing and terms will be confirmed with the People team prior to offer. Hybrid in Boston preferred.\n\n\n\n\nWHAT YOU'LL OWN\n\nOnboarding & Offboarding\n\n - Run end-to-end new hire onboarding logistics: offer letters, background checks, equipment provisioning coordination, account setup, and first-week scheduling.\n\n - Own the offboarding process, including exit logistics, final pay coordination with TriNet, equipment return, and access revocation checklists.\n\n - Continuously improve onboarding/offboarding workflows so they scale cleanly as headcount grows.\n\nHRIS & People Data\n\n - Serve as the day-to-day owner of TriNet and Leapsome data hygiene — org charts, comp records, employment changes, and reporting lines stay accurate and current.\n\n - Process employee lifecycle changes (promotions, transfers, terminations, leaves) accurately and on time.\n\n - Build and maintain recurring People metrics reporting (headcount, attrition, time-to-fill, DEI, engagement) for leadership and board materials.\n\nBenefits & Compliance\n\n - Administer benefits enrollment and day-to-day employee questions in partnership with TriNet, including open enrollment logistics.\n\n - Maintain compliance with federal, state, and local employment law — I-9s, leave policies, state-specific filings, and employee handbook updates.\n\nPerformance & Culture Program Execution\n\n - Own the operational calendar and logistics for performance cycles and 360 feedback in Leapsome, including timelines, reminders, and manager enablement materials.\n\n - Support execution of culture programming for a distributed team.\n\n - Partner with the Senior People Manager to draft internal communications tied to People programs (benefits, performance, policy changes).\n\nEmployee Experience\n\n - Be a trusted, responsive first point of contact for employee questions on policy, benefits, and process.\n\n - Identify friction points in the employee lifecycle and propose fixes before they become recurring complaints.\n\n\nWHAT WE'RE LOOKING FOR\n\n - 3-5 years in People Operations, HR Generalist, or HRBP-adjacent roles, ideally at a startup or fast-scaling company, with a track record of owning programs independently rather than just executing tasks.\n\n - Hands-on experience with an HRIS platform and comfort owning data accuracy without heavy oversight.\n\n - Working knowledge of US employment compliance fundamentals (I-9s, leave laws, multi-state considerations)\n\n - Excellent judgment and discretion; you'll regularly handle sensitive employee information.\n\n - Strong written and verbal communication skills; maintaining high levels of trust and confidentiality.\n\n - High ownership and follow-through in a lean, fast-moving environment with no dedicated People team to lean on beyond your manager.\n\n\nABOUT POSH\n\nPosh is a vertical AI company purpose-built for credit unions and banks. Our unified AI platform, powered by our proprietary REALM™ engine, delivers secure, personalized, and human-like experiences across voice, digital, and internal knowledge surfaces. With 200+ live deployments and a growing client base of 150+ financial institutions, we are reshaping customer and employee experiences through domain-specialized AI.\n\nOur company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.","compensation":{"compensationTierSummary":"$100K – $120K • Offers Equity","scrapeableCompensationSalarySummary":"$100K - $120K","compensationTiers":[{"id":"b7484c17-8efe-4469-958c-6498c190bd73","tierSummary":"Estimated Base Salary $100K – $120K • Offers Equity","title":"USA Tier 2","additionalInformation":null,"components":[{"id":"d2cc4bf3-6377-4d41-bc5b-a72648d7ed43","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"bff0c58d-f09a-4cc6-8320-56c778024fdc","summary":"Estimated Base Salary $100K – $120K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":100000,"maxValue":120000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":100000,"maxValue":120000}]}}],"apiVersion":"1"}