Company Overview
Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.
Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.
Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's \"World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.
The Customer Support Associate at Promise is a vital team member, helping individuals manage utilities debt by providing clear, compassionate support. In this role, you will handle client inquiries via phone, email, and text, guiding clients through Promise's services and available financial relief programs. Every call is a real person on the other end, and every conversation is a chance to make their day a little easier. Your role is essential in helping clients regain financial stability.
Real impact, every day. You won't just take calls - you'll help people work through some of the hardest financial situations they've faced, day after day.
Skills that grow with you. You'll work cross-functionally with our engineers to improve how we serve clients, and help launch programs that reach thousands of people - building a skill set well beyond a typical support role.
The heart of Promise. Customer Support isn't an afterthought at Promise - it's central to everything we do. You’re the front line of our work, and your knowledge and experience is invaluable to the company.
Respond to client inquiries through phone, email, and text with clear communication, clarity, accuracy, and compassion.
Assist bilingual clients in English and Spanish to fully utilize Promise's services.
Escalate complex issues to the appropriate teams for swift resolution.
Guide clients through applications for relief programs, reviewing documentation to help them get approved.
Maintain detailed records of client interactions to ensure consistent, high-quality service.
Contribute to company-wide initiatives and program launches as they roll out.
Bilingual in English and Spanish to effectively support a diverse client base.
Genuine empathy: comfortable listening to people in difficult situations and helping them find solutions with patience and kindness.
Strong communication skills and the ability to stay organized while handling multiple inquiries and delivering high client satisfaction.
Dependability, organization, and a positive attitude, even in a fast-paced, ever-changing day.
Availability to work on-site full-time in our Fairfield, CA office.
Preferred: At least 1 year of experience in a call center or client service role.
Background in program evaluation and benefits eligibility
At Promise, we invest in our team’s well-being, growth, and sense of ownership.
Equity for All: All full-time employees receive stock options to share in our company’s success.
100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.
On-Site Role in Fairfield, CA: Enjoy a focused, supportive environment with access to real-time guidance and resources to help you succeed.
Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise.
Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. To request a reasonable accommodation, please email accommodations@joinpromise.com.
Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.
Promise participates in E-Verify. To learn more, view E-Verify Participation Notice and Right to Work Notice.
","descriptionPlain":"Company Overview \n\nPromise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.\n\n\n\nOur team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.\n\n\n\nBacked by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's \"World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.\n\n\nABOUT THE ROLE\n\nThe Customer Support Associate at Promise is a vital team member, helping individuals manage utilities debt by providing clear, compassionate support. In this role, you will handle client inquiries via phone, email, and text, guiding clients through Promise's services and available financial relief programs. Every call is a real person on the other end, and every conversation is a chance to make their day a little easier. Your role is essential in helping clients regain financial stability.\n\n\n\n\nROLE IMPACT\n\n - Real impact, every day. You won't just take calls - you'll help people work through some of the hardest financial situations they've faced, day after day.\n\n - Skills that grow with you. You'll work cross-functionally with our engineers to improve how we serve clients, and help launch programs that reach thousands of people - building a skill set well beyond a typical support role.\n\n - The heart of Promise. Customer Support isn't an afterthought at Promise - it's central to everything we do. You’re the front line of our work, and your knowledge and experience is invaluable to the company.\n\n\n\n\nWHAT YOU’LL DO\n\n - Respond to client inquiries through phone, email, and text with clear communication, clarity, accuracy, and compassion.\n\n - Assist bilingual clients in English and Spanish to fully utilize Promise's services.\n\n - Escalate complex issues to the appropriate teams for swift resolution.\n\n - Guide clients through applications for relief programs, reviewing documentation to help them get approved.\n\n - Maintain detailed records of client interactions to ensure consistent, high-quality service.\n\n - Contribute to company-wide initiatives and program launches as they roll out.\n\n\nWHAT WILL HELP YOU SUCCEED \n\n - Bilingual in English and Spanish to effectively support a diverse client base.\n\n - Genuine empathy: comfortable listening to people in difficult situations and helping them find solutions with patience and kindness.\n\n - Strong communication skills and the ability to stay organized while handling multiple inquiries and delivering high client satisfaction.\n\n - Dependability, organization, and a positive attitude, even in a fast-paced, ever-changing day.\n\n - Availability to work on-site full-time in our Fairfield, CA office.\n\n - Preferred: At least 1 year of experience in a call center or client service role.\n\n\n\n\nNICE TO HAVE\n\n - Background in program evaluation and benefits eligibility\n\n\n\n\nHOW WE SUPPORT OUR PEOPLE\n\nAt Promise, we invest in our team’s well-being, growth, and sense of ownership.\n\n - Equity for All: All full-time employees receive stock options to share in our company’s success.\n\n - 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.\n\n - On-Site Role in Fairfield, CA: Enjoy a focused, supportive environment with access to real-time guidance and resources to help you succeed.\n\nPlease note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise.\n\nPromise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. To request a reasonable accommodation, please email accommodations@joinpromise.com. \n\nPromise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.\n\nPromise participates in E-Verify. To learn more, view E-Verify Participation Notice and Right to Work Notice. https://www.notion.so/promisehq/E-Verify-and-Right-to-Work-Notice-36c700f194288084a365f8c30fd53993?source=copy_link"},{"id":"5329faa8-bcfb-462f-956f-35499d6f81c1","title":"Software Engineering Lead (Payments)","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Washington, D.C.","secondaryLocations":[],"publishedAt":"2026-07-30T05:56:04.451+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"D.C.","addressCountry":"United States","addressLocality":"Washington"}},"jobUrl":"https://jobs.ashbyhq.com/promise/5329faa8-bcfb-462f-956f-35499d6f81c1","applyUrl":"https://jobs.ashbyhq.com/promise/5329faa8-bcfb-462f-956f-35499d6f81c1/application","descriptionHtml":"Company Overview
Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.
Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.
Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's \"World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.
Promise is looking for an Engineering Lead to guide the technical vision and team behind our Payment Plans platform: the engine of our business and a lifeline for families nationwide. Payment Plans empower residents with flexible, interest-free installment options, helping them avoid penalties while enabling utilities and governments to recover revenue more effectively. It’s a product that creates a true win-win, and you’ll be at the helm.
You’ll lead a high-performing engineering team, scaling the platform and building agentic workflows to meet the growing demand from cities, states, and utilities across the country. This is a role for someone who thrives at the intersection of technology, leadership, and mission impact: setting direction, building systems that last, and ensuring our work reflects Promise’s dignity-first values.
Lead by doing: Roll your sleeves up and build alongside the team, know the ins and outs of the product.
Own the roadmap: Partner with Product and Design to prioritize the right features—balancing usability, scalability, and measurable real-world impact.
Build for scale & trust: Ensure the platform is secure, composable, and capable of supporting governments and utilities nationwide.
Elevate the resident experience: Deliver features that make it easier for families to stay on track—like flexible installments, smart reminders, and personalized plans.
Stay hands-on: Dive into technical details when needed, from debugging production issues to optimizing system performance.
Automate what matters: Leverage AI and automation to eliminate inefficiencies, reduce operational overhead, and free teams to focus on what counts.
Collaborate cross-functionally: Partner with Customer Success and Operations to ensure seamless deployments and reliable performance in the field.
Raise the bar: Define and enforce standards for engineering quality, system reliability, and collaborative excellence.
Technical leadership: 6+ years building and scaling production software, including at least 2 years leading teams or projects.
Roadmap ownership: A track record of setting technical direction, aligning stakeholders, and delivering against ambitious goals.
Systems expertise: Strong background in backend systems, system design, and secure architecture.
Technical curiosity: Follows improvements in AI and other emerging technologies, and finds opportunities to turn new technology into useful technology.
Integration mindset: Experience working with legacy or third-party systems (government, fintech, or regulated industries a plus).
Problem-solving skills: Ability to turn complex challenges into simple, scalable solutions.
Adaptability: Comfort operating in a fast-paced, feedback-driven environment where priorities can shift quickly.
Mission-driven energy: Belief in Promise’s vision that better systems create more equitable outcomes.
Bonus points: Experience in payments, civic tech, or public infrastructure.
You are energized by big, complex challenges and the opportunity to solve them.
You want your work to have a real, measurable impact on people’s lives.
You take ownership and run toward problems, not away from them.
You value clear, candid, and constructive communication.
You prefer hierarchy and rigid structures. We operate with freedom and responsibility.
You are uncomfortable with change. We move fast, adapt often, and expect agility.
You want a typical corporate culture. We are mission-driven, ambitious, and direct.
You believe efficiency means “doing less.” We believe efficiency means doing better.
At Promise, we invest in our team’s well-being, growth, and sense of ownership.
Equity for All: All full-time employees receive stock options to share in our company’s success.
100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.
Hybrid Work: We collaborate in the office at least four days a week to stay connected and aligned as a team.
Flexible Time Off: Self-managed FTO and 12 paid holidays — we trust you to prioritize your time.
Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise.
Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. To request a reasonable accommodation, please email accommodations@joinpromise.com.
Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.
Promise participates in E-Verify. To learn more, view E-Verify Participation Notice and Right to Work Notice.
","descriptionPlain":"Company Overview \n\nPromise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.\n\n\n\nOur team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.\n\n\n\nBacked by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's \"World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.\n\n\n\n\n\n\nABOUT THE ROLE\n\nPromise is looking for an Engineering Lead to guide the technical vision and team behind our Payment Plans platform: the engine of our business and a lifeline for families nationwide. Payment Plans empower residents with flexible, interest-free installment options, helping them avoid penalties while enabling utilities and governments to recover revenue more effectively. It’s a product that creates a true win-win, and you’ll be at the helm.\n\nYou’ll lead a high-performing engineering team, scaling the platform and building agentic workflows to meet the growing demand from cities, states, and utilities across the country. This is a role for someone who thrives at the intersection of technology, leadership, and mission impact: setting direction, building systems that last, and ensuring our work reflects Promise’s dignity-first values.\n\n\n\n\nWHAT YOU’LL DO\n\n - Lead by doing: Roll your sleeves up and build alongside the team, know the ins and outs of the product.\n\n - Own the roadmap: Partner with Product and Design to prioritize the right features—balancing usability, scalability, and measurable real-world impact.\n\n - Build for scale & trust: Ensure the platform is secure, composable, and capable of supporting governments and utilities nationwide.\n\n - Elevate the resident experience: Deliver features that make it easier for families to stay on track—like flexible installments, smart reminders, and personalized plans.\n\n - Stay hands-on: Dive into technical details when needed, from debugging production issues to optimizing system performance.\n\n - Automate what matters: Leverage AI and automation to eliminate inefficiencies, reduce operational overhead, and free teams to focus on what counts.\n\n - Collaborate cross-functionally: Partner with Customer Success and Operations to ensure seamless deployments and reliable performance in the field.\n\n - Raise the bar: Define and enforce standards for engineering quality, system reliability, and collaborative excellence.\n\n\n\n\nWHAT WILL HELP YOU SUCCEED\n\n - Technical leadership: 6+ years building and scaling production software, including at least 2 years leading teams or projects.\n\n - Roadmap ownership: A track record of setting technical direction, aligning stakeholders, and delivering against ambitious goals.\n\n - Systems expertise: Strong background in backend systems, system design, and secure architecture.\n\n - Technical curiosity: Follows improvements in AI and other emerging technologies, and finds opportunities to turn new technology into useful technology.\n\n - Integration mindset: Experience working with legacy or third-party systems (government, fintech, or regulated industries a plus).\n\n - Problem-solving skills: Ability to turn complex challenges into simple, scalable solutions.\n\n - Adaptability: Comfort operating in a fast-paced, feedback-driven environment where priorities can shift quickly.\n\n - Mission-driven energy: Belief in Promise’s vision that better systems create more equitable outcomes.\n\n - Bonus points: Experience in payments, civic tech, or public infrastructure.\n\n\n\n\nWHO THRIVES AT PROMISE\n\n\nYOU’LL LOVE IT HERE IF:\n\n - You are energized by big, complex challenges and the opportunity to solve them.\n\n - You want your work to have a real, measurable impact on people’s lives.\n\n - You take ownership and run toward problems, not away from them.\n\n - You value clear, candid, and constructive communication.\n\n\nPROMISE IS NOT FOR YOU IF:\n\n - You prefer hierarchy and rigid structures. We operate with freedom and responsibility.\n\n - You are uncomfortable with change. We move fast, adapt often, and expect agility.\n\n - You want a typical corporate culture. We are mission-driven, ambitious, and direct.\n\n - You believe efficiency means “doing less.” We believe efficiency means doing better.\n\n \n\n\nHOW WE SUPPORT OUR PEOPLE\n\nAt Promise, we invest in our team’s well-being, growth, and sense of ownership.\n\n - Equity for All: All full-time employees receive stock options to share in our company’s success.\n\n - 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.\n\n - Hybrid Work: We collaborate in the office at least four days a week to stay connected and aligned as a team.\n\n - Flexible Time Off: Self-managed FTO and 12 paid holidays — we trust you to prioritize your time.\n\nPlease note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise.\n\nPromise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. To request a reasonable accommodation, please email accommodations@joinpromise.com. \n\nPromise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.\n\nPromise participates in E-Verify. To learn more, view E-Verify Participation Notice and Right to Work Notice. https://www.notion.so/promisehq/E-Verify-and-Right-to-Work-Notice-36c700f194288084a365f8c30fd53993?source=copy_link"},{"id":"aed7d514-6a36-498b-9659-4fb6ae38dca4","title":"Software Engineer - AI","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-03-10T21:00:53.781+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"California ","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/promise/aed7d514-6a36-498b-9659-4fb6ae38dca4","applyUrl":"https://jobs.ashbyhq.com/promise/aed7d514-6a36-498b-9659-4fb6ae38dca4/application","descriptionHtml":"Company Overview
Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.
Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.
Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's \"World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.
At Promise, we’re transforming how people in financial difficulty connect with public services—using technology to make systems simpler, faster, and more human. As a Software Engineer - AI, you’ll design and deliver end-to-end generative AI and large language model (LLM) applications that directly power this mission.
You’ll build AI pipelines and infrastructure for prompt engineering, fine-tuning, document parsing, and RAG systems, and help bring new AI capabilities from early concept into real-world deployment. You’ll be developing AI products that will be deployed across a variety of complex customer use cases. This role requires comfort operating in ambiguity and strong technical judgment about what to build now versus what to scale over time. Your work will drive innovation, automation, and efficiency across our platform—helping government services reach people more effectively and with greater dignity.
This is a chance to be on the frontier of applied AI: shaping systems that not only push technical boundaries but also make a real-world impact at scale.
Build with purpose: Design and develop AI-powered applications and services, focusing on generative AI and LLMs.
Create pipelines: Implement services for generative AI integrations, document parsing, model fine tuning, and RAG systems, ensuring they are reliable and production-ready.
Drive automation: Partner across teams to identify opportunities where AI reduces friction, increases efficiency, and solves real-world challenges.
Stay ahead: Track and apply advancements in the AI landscape, guiding strategy and adoption.
Shape strategy: Contribute to the vision, goals, and roadmap for AI/ML development at Promise as an individual contributor with meaningful ownership over technical decisions.
While not required, we’re especially excited about candidates who:
Have taken a product or major feature from 0→1.
Have experience building in early-stage or high-growth environments.
Have founded or co-founded something — even if it didn’t succeed.
Have scaled AI-powered systems beyond initial prototypes.
Bring strong product instincts alongside technical depth.
You are energized by big, complex challenges and the opportunity to solve them.
You want your work to have a real, measurable impact on people’s lives.
You take ownership and run toward problems, not away from them.
You’re energized by building in environments where not everything is fully defined yet.
You value clear, candid, and constructive communication.
You prefer hierarchy and rigid structures. We operate with freedom and responsibility.
You are uncomfortable with change. We move fast, adapt often, and expect agility.
You want a typical corporate culture. We are mission-driven, ambitious, and direct.
You believe efficiency means “doing less.” We believe efficiency means doing better.
At Promise, we invest in our team’s well-being, growth, and sense of ownership.
Equity for All: All full-time employees receive stock options to share in our company’s success.
100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.
Hybrid Work: We collaborate in the office at least four days a week to stay connected and aligned as a team.
Flexible Time Off: Self-managed FTO and 12 paid holidays — we trust you to prioritize your time.
Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise.
Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. To request a reasonable accommodation, please email accommodations@joinpromise.com.
Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.
Promise participates in E-Verify. To learn more, view E-Verify Participation Notice and Right to Work Notice.
","descriptionPlain":"Company Overview \n\nPromise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.\n\n\n\nOur team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.\n\n\n\nBacked by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's \"World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.\n\n\n\n\n\n\nABOUT THE ROLE\n\nAt Promise, we’re transforming how people in financial difficulty connect with public services—using technology to make systems simpler, faster, and more human. As a Software Engineer - AI, you’ll design and deliver end-to-end generative AI and large language model (LLM) applications that directly power this mission.\n\nYou’ll build AI pipelines and infrastructure for prompt engineering, fine-tuning, document parsing, and RAG systems, and help bring new AI capabilities from early concept into real-world deployment. You’ll be developing AI products that will be deployed across a variety of complex customer use cases. This role requires comfort operating in ambiguity and strong technical judgment about what to build now versus what to scale over time. Your work will drive innovation, automation, and efficiency across our platform—helping government services reach people more effectively and with greater dignity.\n\nThis is a chance to be on the frontier of applied AI: shaping systems that not only push technical boundaries but also make a real-world impact at scale.\n\n\n\n\nWHAT YOU’LL DO\n\n - Build with purpose: Design and develop AI-powered applications and services, focusing on generative AI and LLMs.\n\n - Create pipelines: Implement services for generative AI integrations, document parsing, model fine tuning, and RAG systems, ensuring they are reliable and production-ready.\n\n - Drive automation: Partner across teams to identify opportunities where AI reduces friction, increases efficiency, and solves real-world challenges.\n\n - Stay ahead: Track and apply advancements in the AI landscape, guiding strategy and adoption.\n\n - Shape strategy: Contribute to the vision, goals, and roadmap for AI/ML development at Promise as an individual contributor with meaningful ownership over technical decisions.\n\n\n\n\nNICE TO HAVE \n\nWhile not required, we’re especially excited about candidates who:\n\n - Have taken a product or major feature from 0→1.\n\n - Have experience building in early-stage or high-growth environments.\n\n - Have founded or co-founded something — even if it didn’t succeed.\n\n - Have scaled AI-powered systems beyond initial prototypes.\n\n - Bring strong product instincts alongside technical depth.\n\n\n\n\nWHO THRIVES AT PROMISE\n\n\nYOU’LL LOVE IT HERE IF:\n\n - You are energized by big, complex challenges and the opportunity to solve them.\n\n - You want your work to have a real, measurable impact on people’s lives.\n\n - You take ownership and run toward problems, not away from them.\n\n - You’re energized by building in environments where not everything is fully defined yet.\n\n - You value clear, candid, and constructive communication.\n\n\nPROMISE IS NOT FOR YOU IF:\n\n - You prefer hierarchy and rigid structures. We operate with freedom and responsibility.\n\n - You are uncomfortable with change. We move fast, adapt often, and expect agility.\n\n - You want a typical corporate culture. We are mission-driven, ambitious, and direct.\n\n - You believe efficiency means “doing less.” We believe efficiency means doing better.\n\n\n\n\nHOW WE SUPPORT OUR PEOPLE\n\nAt Promise, we invest in our team’s well-being, growth, and sense of ownership.\n\n - Equity for All: All full-time employees receive stock options to share in our company’s success.\n\n - 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.\n\n - Hybrid Work: We collaborate in the office at least four days a week to stay connected and aligned as a team.\n\n - Flexible Time Off: Self-managed FTO and 12 paid holidays — we trust you to prioritize your time.\n\nPlease note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise.\n\nPromise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. To request a reasonable accommodation, please email accommodations@joinpromise.com. \n\nPromise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.\n\nPromise participates in E-Verify. To learn more, view E-Verify Participation Notice and Right to Work Notice. https://www.notion.so/promisehq/E-Verify-and-Right-to-Work-Notice-36c700f194288084a365f8c30fd53993?source=copy_link"},{"id":"d058e192-2b72-4908-8dc2-676e370bd7c1","title":"Software Engineering Lead (AI)","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-07-09T17:11:56.952+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"California ","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/promise/d058e192-2b72-4908-8dc2-676e370bd7c1","applyUrl":"https://jobs.ashbyhq.com/promise/d058e192-2b72-4908-8dc2-676e370bd7c1/application","descriptionHtml":"Company Overview
Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.
Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.
Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's \"World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.
About the Role
Promise is looking for an Engineering Lead to lead our AI work to meet the growing demand from cities, states, and utilities across the country. This is a role for someone who thrives at the intersection of technology, leadership, and mission impact-setting direction, building agentic, resilient, and highly effective systems that last, and ensuring our work reflects Promise’s dignity-first values.
Lead by doing: Roll your sleeves up and build alongside the team, know the ins and outs of the product.
Own the roadmap: Partner with Product and Design to prioritize the right features—balancing usability, scalability, and measurable real-world impact.
Build for scale & trust: Ensure the platform is secure, composable, and capable of supporting governments and utilities nationwide.
Elevate the resident experience: Deliver features that make it easier for families to stay on track-like flexible installments, smart reminders, and personalized plans.
Stay hands-on: Dive into technical details when needed, from debugging production issues to optimizing system performance.
Automate what matters: Leverage AI and automation to eliminate inefficiencies and reduce operational overhead, without compromising on a high-quality and reliable user experience.
Collaborate cross-functionally: Partner with Customer Success and Operations to ensure seamless deployments and reliable performance in the field.
Raise the bar: Define and enforce standards for engineering quality, system reliability, and collaborative excellence.
Technical leadership: 6+ years building and scaling production software, including at least 2 years leading teams or projects.
Roadmap ownership: A track record of setting technical direction, aligning stakeholders, and delivering against ambitious goals.
Systems expertise: Strong background in backend systems, system design, and secure architecture.
Technical curiosity: Follows improvements in AI and other emerging technologies, and finds opportunities to turn new technology into useful technology.
Integration mindset: Experience working with legacy or third-party systems (government, fintech, or regulated industries a plus).
Problem-solving skills: Ability to address complex challenges with simple, scalable solutions.
Adaptability: Comfort operating in a fast-paced, feedback-driven environment where priorities can shift quickly.
Mission-driven energy: Belief in Promise’s vision that better systems create more equitable outcomes.
Bonus points: Experience in civic tech or public infrastructure.
You are energized by big, complex challenges and the opportunity to solve them.
You want your work to have a real, measurable impact on people’s lives.
You take ownership and run toward problems, not away from them.
You value clear, candid, and constructive communication.
You prefer hierarchy and rigid structures. We operate with freedom and responsibility.
You are uncomfortable with change. We move fast, adapt often, and expect agility.
You want a typical corporate culture. We are mission-driven, ambitious, and direct.
You believe efficiency means “doing less.” We believe efficiency means doing better.
At Promise, we invest in our team’s well-being, growth, and sense of ownership.
Equity for All: All full-time employees receive stock options to share in our company’s success.
100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.
Hybrid Work: We collaborate in the office at least four days a week to stay connected and aligned as a team.
Flexible Time Off: Self-managed FTO and 12 paid holidays — we trust you to prioritize your time.
Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise.
Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. To request a reasonable accommodation, please email accommodations@joinpromise.com.
Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.
Promise participates in E-Verify. To learn more, view E-Verify Participation Notice and Right to Work Notice.
","descriptionPlain":"Company Overview \n\nPromise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.\n\n\n\nOur team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.\n\n\n\nBacked by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's \"World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.\n\n\n\n\n\nAbout the Role\n\nPromise is looking for an Engineering Lead to lead our AI work to meet the growing demand from cities, states, and utilities across the country. This is a role for someone who thrives at the intersection of technology, leadership, and mission impact-setting direction, building agentic, resilient, and highly effective systems that last, and ensuring our work reflects Promise’s dignity-first values.\n\n\n\n\nWHAT YOU’LL DO\n\n - Lead by doing: Roll your sleeves up and build alongside the team, know the ins and outs of the product.\n\n - Own the roadmap: Partner with Product and Design to prioritize the right features—balancing usability, scalability, and measurable real-world impact.\n\n - Build for scale & trust: Ensure the platform is secure, composable, and capable of supporting governments and utilities nationwide.\n\n - Elevate the resident experience: Deliver features that make it easier for families to stay on track-like flexible installments, smart reminders, and personalized plans.\n\n - Stay hands-on: Dive into technical details when needed, from debugging production issues to optimizing system performance.\n\n - Automate what matters: Leverage AI and automation to eliminate inefficiencies and reduce operational overhead, without compromising on a high-quality and reliable user experience.\n\n - Collaborate cross-functionally: Partner with Customer Success and Operations to ensure seamless deployments and reliable performance in the field.\n\n - Raise the bar: Define and enforce standards for engineering quality, system reliability, and collaborative excellence.\n\n\n\n\nWHAT WILL ENABLE YOU\n\n - Technical leadership: 6+ years building and scaling production software, including at least 2 years leading teams or projects.\n\n - Roadmap ownership: A track record of setting technical direction, aligning stakeholders, and delivering against ambitious goals.\n\n - Systems expertise: Strong background in backend systems, system design, and secure architecture.\n\n - Technical curiosity: Follows improvements in AI and other emerging technologies, and finds opportunities to turn new technology into useful technology.\n\n - Integration mindset: Experience working with legacy or third-party systems (government, fintech, or regulated industries a plus).\n\n - Problem-solving skills: Ability to address complex challenges with simple, scalable solutions.\n\n - Adaptability: Comfort operating in a fast-paced, feedback-driven environment where priorities can shift quickly.\n\n - Mission-driven energy: Belief in Promise’s vision that better systems create more equitable outcomes.\n\n - Bonus points: Experience in civic tech or public infrastructure.\n\n \n\n\nWHO THRIVES AT PROMISE\n\n\nYOU’LL LOVE IT HERE IF:\n\n - You are energized by big, complex challenges and the opportunity to solve them.\n\n - You want your work to have a real, measurable impact on people’s lives.\n\n - You take ownership and run toward problems, not away from them.\n\n - You value clear, candid, and constructive communication.\n\n\nPROMISE IS NOT FOR YOU IF:\n\n - You prefer hierarchy and rigid structures. We operate with freedom and responsibility.\n\n - You are uncomfortable with change. We move fast, adapt often, and expect agility.\n\n - You want a typical corporate culture. We are mission-driven, ambitious, and direct.\n\n - You believe efficiency means “doing less.” We believe efficiency means doing better.\n\n \n\n\nHOW WE SUPPORT OUR PEOPLE\n\nAt Promise, we invest in our team’s well-being, growth, and sense of ownership.\n\n - Equity for All: All full-time employees receive stock options to share in our company’s success.\n\n - 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.\n\n - Hybrid Work: We collaborate in the office at least four days a week to stay connected and aligned as a team.\n\n - Flexible Time Off: Self-managed FTO and 12 paid holidays — we trust you to prioritize your time.\n\nPlease note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise.\n\nPromise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. To request a reasonable accommodation, please email accommodations@joinpromise.com. \n\nPromise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.\n\nPromise participates in E-Verify. To learn more, view E-Verify Participation Notice and Right to Work Notice. https://www.notion.so/promisehq/E-Verify-and-Right-to-Work-Notice-36c700f194288084a365f8c30fd53993?source=copy_link"},{"id":"7f83127d-59c1-4348-8c15-bae23891576b","title":"IT Specialist","department":"IT/Sec","team":"IT/Sec","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-08-13T22:36:32.927+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"California ","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/promise/7f83127d-59c1-4348-8c15-bae23891576b","applyUrl":"https://jobs.ashbyhq.com/promise/7f83127d-59c1-4348-8c15-bae23891576b/application","descriptionHtml":"Company Overview
Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.
Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.
Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's \"World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.
As an IT Specialist at Promise, you will combine your technical expertise with a strong service orientation to support our company's internal tools, devices, and access and ensure stability and continuity across our internal operations. This position calls for a professional who embodies the spirit of a servant leader, capable of white-glove support with calm-under-pressure empathy. You will act as a key enabler of your peers’ operational efficiency, requiring not just technical acumen but also a collaborative and supportive approach to IT operations within our diverse tech environment.
Act as a primary responder for helpdesk questions and requests, managing each situation from initial detection through to resolution, ensuring minimal disruption and maintaining transparency with all stakeholders.
Own the process of provisioning and distributing laptops and workstations to our employees, ensuring the proper deployment of our security tools. This includes working directly with the MDM and security tooling to ensure a seamless experience for end users while enabling high security standards.
Track requests through our ticketing system and maintain lightweight runbooks and documentation.
Own and grow the process for providing high-quality support in response to requests for devices, new software, and user-level configuration changes.
Continuously assess and improve our workflows around onboarding and offboarding, and implement them smoothly and efficiently as we grow our headcount.
Own the uptime and maintenance of office equipment, including meeting rooms, A/V hardware, network gear, and user desk setup.
Interact with employees in a way that projects our company values while keeping clarity around policies and expectations for maintaining a strong security posture.
Maintain an ongoing commitment to personal and professional growth, enhancing your technical skills in IT operations and systems administration, while also developing the skills necessary for effective corporate security.
High-ownership mentality with a willingness to spot a problem, understand user needs, propose a solution, and implement fixes efficiently and collaboratively.
At least 2 years of experience in technical support roles, particularly those involving IT support, technical customer support, or internal helpdesk, with a proven track record of problem-solving and clean documentation.
Proficiency with macOS and an ability to troubleshoot common usage issues, system settings, and application support.
Demonstrated ability to understand identity and access management concepts, and role-based permissions.
Exceptional ability to communicate complex technical issues clearly and effectively to a variety of audiences, adjusting to their knowledge level as needed.
Ready and capable to handle issues requiring immediacy, from a broad range of origins.
Flexibility to work across our Oakland and Fairfield offices (~20% of the time), with occasional travel to our DC office and other locations (~10%)
Experience with MacOS MDMs (Jamf, Mosyle, Fleetsmith, etc.)
Experience with Terminal/CLI (bash, zsh, etc)
Experience with basic networking concepts (DNS, DHCP, VLANs, Wi-Fi)
Experience with administration of identity management tools (Google Workspace, O365, Okta)
Experience with collaboration tools (Slack, Zoom, Google Meet, MS Teams)
Familiarity with usage and administration of Atlassian tools and products
Familiarity with teleconferencing and audio/visual equipment (Logitech, Zoom Rooms)
Interest in security best practices, from physical office access to cloud/SaaS app management
You are energized by big, complex challenges and the opportunity to solve them.
You want your work to have a real, measurable impact on people’s lives.
You take ownership and run toward problems, not away from them.
You value clear, candid, and constructive communication.
You prefer hierarchy and rigid structures. We operate with freedom and responsibility.
You are uncomfortable with change. We move fast, adapt often, and expect agility.
You want a typical corporate culture. We are mission-driven, ambitious, and direct.
You believe efficiency means “doing less.” We believe efficiency means doing better.
At Promise, we invest in our team’s well-being, growth, and sense of ownership.
Equity for All: All full-time employees receive stock options to share in our company’s success.
100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.
Hybrid Work: We collaborate in the office at least four days a week to stay connected and aligned as a team.
Flexible Time Off: Self-managed FTO and 12 paid holidays — we trust you to prioritize your time.
Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise.
Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. To request a reasonable accommodation, please email accommodations@joinpromise.com.
Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.
Promise participates in E-Verify. To learn more, view E-Verify Participation Notice and Right to Work Notice.
","descriptionPlain":"Company Overview \n\nPromise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.\n\n\n\nOur team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.\n\n\n\nBacked by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's \"World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.\n\n\nABOUT THE ROLE\n\nAs an IT Specialist at Promise, you will combine your technical expertise with a strong service orientation to support our company's internal tools, devices, and access and ensure stability and continuity across our internal operations. This position calls for a professional who embodies the spirit of a servant leader, capable of white-glove support with calm-under-pressure empathy. You will act as a key enabler of your peers’ operational efficiency, requiring not just technical acumen but also a collaborative and supportive approach to IT operations within our diverse tech environment.\n\n\n\n\nWHAT YOU'LL DO\n\n - Act as a primary responder for helpdesk questions and requests, managing each situation from initial detection through to resolution, ensuring minimal disruption and maintaining transparency with all stakeholders.\n\n - Own the process of provisioning and distributing laptops and workstations to our employees, ensuring the proper deployment of our security tools. This includes working directly with the MDM and security tooling to ensure a seamless experience for end users while enabling high security standards.\n\n - Track requests through our ticketing system and maintain lightweight runbooks and documentation.\n\n - Own and grow the process for providing high-quality support in response to requests for devices, new software, and user-level configuration changes.\n\n - Continuously assess and improve our workflows around onboarding and offboarding, and implement them smoothly and efficiently as we grow our headcount.\n\n - Own the uptime and maintenance of office equipment, including meeting rooms, A/V hardware, network gear, and user desk setup.\n\n - Interact with employees in a way that projects our company values while keeping clarity around policies and expectations for maintaining a strong security posture.\n\n - Maintain an ongoing commitment to personal and professional growth, enhancing your technical skills in IT operations and systems administration, while also developing the skills necessary for effective corporate security.\n\n\n\n\nWHAT WILL HELP YOU SUCCEED\n\n - High-ownership mentality with a willingness to spot a problem, understand user needs, propose a solution, and implement fixes efficiently and collaboratively.\n\n - At least 2 years of experience in technical support roles, particularly those involving IT support, technical customer support, or internal helpdesk, with a proven track record of problem-solving and clean documentation.\n\n - Proficiency with macOS and an ability to troubleshoot common usage issues, system settings, and application support.\n\n - Demonstrated ability to understand identity and access management concepts, and role-based permissions.\n\n - Exceptional ability to communicate complex technical issues clearly and effectively to a variety of audiences, adjusting to their knowledge level as needed.\n\n - Ready and capable to handle issues requiring immediacy, from a broad range of origins.\n\n - Flexibility to work across our Oakland and Fairfield offices (~20% of the time), with occasional travel to our DC office and other locations (~10%)\n\n\n\n\nNICE TO HAVE \n\n - Experience with MacOS MDMs (Jamf, Mosyle, Fleetsmith, etc.)\n\n - Experience with Terminal/CLI (bash, zsh, etc)\n\n - Experience with basic networking concepts (DNS, DHCP, VLANs, Wi-Fi)\n\n - Experience with administration of identity management tools (Google Workspace, O365, Okta)\n\n - Experience with collaboration tools (Slack, Zoom, Google Meet, MS Teams)\n\n - Familiarity with usage and administration of Atlassian tools and products\n\n - Familiarity with teleconferencing and audio/visual equipment (Logitech, Zoom Rooms)\n\n - Interest in security best practices, from physical office access to cloud/SaaS app management\n\n\n\n\n\nWHO THRIVES AT PROMISE\n\n\nYOU’LL LOVE IT HERE IF:\n\n - You are energized by big, complex challenges and the opportunity to solve them.\n\n - You want your work to have a real, measurable impact on people’s lives.\n\n - You take ownership and run toward problems, not away from them.\n\n - You value clear, candid, and constructive communication.\n\n\nPROMISE IS NOT FOR YOU IF:\n\n - You prefer hierarchy and rigid structures. We operate with freedom and responsibility.\n\n - You are uncomfortable with change. We move fast, adapt often, and expect agility.\n\n - You want a typical corporate culture. We are mission-driven, ambitious, and direct.\n\n - You believe efficiency means “doing less.” We believe efficiency means doing better.\n\n \n\n\nHOW WE SUPPORT OUR PEOPLE\n\nAt Promise, we invest in our team’s well-being, growth, and sense of ownership.\n\n - Equity for All: All full-time employees receive stock options to share in our company’s success.\n\n - 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.\n\n - Hybrid Work: We collaborate in the office at least four days a week to stay connected and aligned as a team.\n\n - Flexible Time Off: Self-managed FTO and 12 paid holidays — we trust you to prioritize your time.\n\nPlease note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise.\n\nPromise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. To request a reasonable accommodation, please email accommodations@joinpromise.com. \n\nPromise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.\n\nPromise participates in E-Verify. To learn more, view E-Verify Participation Notice and Right to Work Notice. https://www.notion.so/promisehq/E-Verify-and-Right-to-Work-Notice-36c700f194288084a365f8c30fd53993?source=copy_link"},{"id":"8e0610c9-74b9-4c76-a8a9-c9de01a12419","title":"Software Engineer - Platform & Infrastructure","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Washington, D.C.","secondaryLocations":[],"publishedAt":"2026-04-30T22:17:31.595+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"D.C.","addressCountry":"United States","addressLocality":"Washington"}},"jobUrl":"https://jobs.ashbyhq.com/promise/8e0610c9-74b9-4c76-a8a9-c9de01a12419","applyUrl":"https://jobs.ashbyhq.com/promise/8e0610c9-74b9-4c76-a8a9-c9de01a12419/application","descriptionHtml":"Company Overview
Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.
Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.
Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's \"World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.
Promise is looking for a Platform & Infrastructure Engineer to help shape how we deliver and run software — with automation at the center of everything you do.
You'll build the systems that let us ship faster, smarter, safer, and better. Working closely with our Product and Forward Deployed Engineers, you'll give them the foundation they need to solve real customer problems — so they can stay focused on exactly that.
The through line of this role: fewer humans in the loop for the things that don't need them. That means owning deployments, environment setup, security, on-call triage, policy checks, cost reviews, and compliance evidence — and systematically taking humans out of those flows wherever it makes sense.
Build and own our GCP infrastructure, Kubernetes clusters, and Terraform IaC
Own CI/CD across all services — end to end
Build internal platforms and tooling that help product engineers ship with less friction
Use AI to automate platform work that used to require a human
Respond to incidents, own the postmortem, and close the loop so they don't repeat
Partner with Engineering, IT, and Security to build the pipelines our products run on
5+ years in software or infrastructure, with meaningful time in a platform, infra, or SRE role
Kubernetes experience in production
Solid Terraform or equivalent IaC experience
A track record of building internal systems other teams depend on and trust
You've been on-call for things you built, and you have real opinions about what that taught you
You use AI tools in your own work and can speak to how and why
Google Cloud Platform (our primary cloud)
ArgoCD experience
TypeScript or Go
Fintech, Payments, or GovTech background
SOC 2, FedRAMP, or PCI experience
You are energized by big, complex challenges and the opportunity to solve them.
You want your work to have a real, measurable impact on people’s lives.
You take ownership and run toward problems, not away from them.
You value clear, candid, and constructive communication.
You prefer hierarchy and rigid structures. We operate with freedom and responsibility.
You are uncomfortable with change. We move fast, adapt often, and expect agility.
You want a typical corporate culture. We are mission-driven, ambitious, and direct.
You believe efficiency means “doing less.” We believe efficiency means doing better.
At Promise, we invest in our team’s well-being, growth, and sense of ownership.
Equity for All: All full-time employees receive stock options to share in our company’s success.
100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.
Hybrid Work: We collaborate in the office at least four days a week to stay connected and aligned as a team.
Flexible Time Off: Self-managed FTO and 12 paid holidays — we trust you to prioritize your time.
Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise.
Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. To request a reasonable accommodation, please email accommodations@joinpromise.com.
Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.
Promise participates in E-Verify. To learn more, view E-Verify Participation Notice and Right to Work Notice.
","descriptionPlain":"Company Overview \n\nPromise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.\n\n\n\nOur team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.\n\n\n\nBacked by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's \"World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.\n\n\n\n\nABOUT THE ROLE\n\nPromise is looking for a Platform & Infrastructure Engineer to help shape how we deliver and run software — with automation at the center of everything you do.\n\nYou'll build the systems that let us ship faster, smarter, safer, and better. Working closely with our Product and Forward Deployed Engineers, you'll give them the foundation they need to solve real customer problems — so they can stay focused on exactly that.\n\nThe through line of this role: fewer humans in the loop for the things that don't need them. That means owning deployments, environment setup, security, on-call triage, policy checks, cost reviews, and compliance evidence — and systematically taking humans out of those flows wherever it makes sense.\n\n\n\n\nWHAT YOU'LL DO\n\n - Build and own our GCP infrastructure, Kubernetes clusters, and Terraform IaC\n\n - Own CI/CD across all services — end to end\n\n - Build internal platforms and tooling that help product engineers ship with less friction\n\n - Use AI to automate platform work that used to require a human\n\n - Respond to incidents, own the postmortem, and close the loop so they don't repeat\n\n - Partner with Engineering, IT, and Security to build the pipelines our products run on\n\n\n\n\nWHAT WILL HELP YOU SUCCEED\n\n - 5+ years in software or infrastructure, with meaningful time in a platform, infra, or SRE role\n\n - Kubernetes experience in production\n\n - Solid Terraform or equivalent IaC experience\n\n - A track record of building internal systems other teams depend on and trust\n\n - You've been on-call for things you built, and you have real opinions about what that taught you\n\n - You use AI tools in your own work and can speak to how and why\n\n\n\n\nNICE TO HAVE\n\n - Google Cloud Platform (our primary cloud)\n\n - ArgoCD experience\n\n - TypeScript or Go\n\n - Fintech, Payments, or GovTech background\n\n - SOC 2, FedRAMP, or PCI experience\n\n\n\n\nWHO THRIVES AT PROMISE\n\n\nYOU’LL LOVE IT HERE IF:\n\n - You are energized by big, complex challenges and the opportunity to solve them.\n\n - You want your work to have a real, measurable impact on people’s lives.\n\n - You take ownership and run toward problems, not away from them.\n\n - You value clear, candid, and constructive communication.\n\n\nPROMISE IS NOT FOR YOU IF:\n\n - You prefer hierarchy and rigid structures. We operate with freedom and responsibility.\n\n - You are uncomfortable with change. We move fast, adapt often, and expect agility.\n\n - You want a typical corporate culture. We are mission-driven, ambitious, and direct.\n\n - You believe efficiency means “doing less.” We believe efficiency means doing better.\n\n\n\n\nHOW WE SUPPORT OUR PEOPLE\n\nAt Promise, we invest in our team’s well-being, growth, and sense of ownership.\n\n - Equity for All: All full-time employees receive stock options to share in our company’s success.\n\n - 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.\n\n - Hybrid Work: We collaborate in the office at least four days a week to stay connected and aligned as a team.\n\n - Flexible Time Off: Self-managed FTO and 12 paid holidays — we trust you to prioritize your time.\n\nPlease note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise.\n\nPromise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. To request a reasonable accommodation, please email accommodations@joinpromise.com. \n\nPromise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.\n\nPromise participates in E-Verify. To learn more, view E-Verify Participation Notice and Right to Work Notice. https://www.notion.so/promisehq/E-Verify-and-Right-to-Work-Notice-36c700f194288084a365f8c30fd53993?source=copy_link"},{"id":"5e4839bd-c62c-43a8-826d-82cdfbfc966d","title":"Account Executive - Public Sector ","department":"Sales","team":"Sales","employmentType":"FullTime","location":"Washington, D.C.","secondaryLocations":[],"publishedAt":"2026-07-09T19:49:03.617+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"D.C.","addressCountry":"United States","addressLocality":"Washington"}},"jobUrl":"https://jobs.ashbyhq.com/promise/5e4839bd-c62c-43a8-826d-82cdfbfc966d","applyUrl":"https://jobs.ashbyhq.com/promise/5e4839bd-c62c-43a8-826d-82cdfbfc966d/application","descriptionHtml":"Company Overview
Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.
Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.
Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's \"World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.
Promise’s Sales team partners with government agencies and regulated companies such as utilities to modernize how they deliver essential services. Our platform helps these institutions eliminate inefficiency, improve outcomes, and create a better experience for the millions of people who rely on them.
As an Account Executive, you will drive new and expansion business across targeted agencies and enterprises. Each customer has unique procurement processes, and successful AEs at Promise see these as opportunities to demonstrate creativity and value. Instead of relying on generic enterprise playbooks, you will take a scrappy, strategic approach that aligns Promise’s solutions with each client’s mission and procurement context.
You’ll work closely with GTM leadership to shape outbound strategy, open new verticals, and build a repeatable motion as we expand nationwide. This is a hands-on role in a high-growth environment where your success directly influences how millions of people access benefits and essential services.
Build and execute targeted account plans for government agencies and utilities.
Navigate complex and slow procurement processes with patience and precision.
Close new and expansion deals, delivering meaningful value to clients.
Establish and grow relationships with senior stakeholders across public sector and regulated enterprises.
Partner with Business Development and external advisors to generate and accelerate opportunities.
Respond to and win strategic RFPs.
Deliver tailored demos and presentations that align Promise’s products with each client’s needs.
Partner with GTM leadership to design outbound strategies, define personas, and refine messaging for new verticals.
Create structured prospecting workflows and continuously improve them based on performance data.
Collaborate with Marketing and GTM Ops to improve lead quality, CRM accuracy, and pipeline performance.
Deliver accurate forecasts and pipeline updates to GTM leadership.
Share prospect feedback to inform the product roadmap and influence new features.
Travel up to 50% to meet with customers and prospects.
5+ years of experience selling software into public sector agencies, utilities, or similarly complex regulated industries.
Proven track record of building and closing new business in long-cycle enterprise sales environments.
Strong network and ability to leverage senior advisors to generate outbound opportunities.
Experience developing sales playbooks, writing prospecting copy, designing cadences, and coaching teammates.
Metrics-driven with proficiency using CRM and GTM tools (HubSpot, Salesforce, or equivalents).
Demonstrated ability to navigate multifaceted procurement processes, from RFPs to enterprise contracts.
Clear, persuasive communicator skilled at storytelling for both technical and non-technical audiences.
Comfortable working in an early-stage, fast-changing environment with a willingness to iterate and adjust strategy quickly.
Motivated by Promise’s mission to improve how more than 80 million people access benefits and essential services.
You are energized by big, complex challenges and the opportunity to solve them.
You want your work to have a real, measurable impact on people’s lives.
You take ownership and run toward problems, not away from them.
You value clear, candid, and constructive communication.
You prefer hierarchy and rigid structures. We operate with freedom and responsibility.
You are uncomfortable with change. We move fast, adapt often, and expect agility.
You want a typical corporate culture. We are mission-driven, ambitious, and direct.
You believe efficiency means “doing less.” We believe efficiency means doing better.
At Promise, we invest in our team’s well-being, growth, and sense of ownership.
Equity for All: All full-time employees receive stock options to share in our company’s success.
100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.
Hybrid Work: We collaborate in the office at least four days a week to stay connected and aligned as a team.
Flexible Time Off: Self-managed FTO and 12 paid holidays — we trust you to prioritize your time.
Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise.
Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. To request a reasonable accommodation, please email accommodations@joinpromise.com.
Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.
Promise participates in E-Verify. To learn more, view E-Verify Participation Notice and Right to Work Notice.
","descriptionPlain":"Company Overview \n\nPromise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.\n\n\n\nOur team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.\n\n\n\nBacked by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's \"World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.\n\n\nABOUT THE ROLE\n\nPromise’s Sales team partners with government agencies and regulated companies such as utilities to modernize how they deliver essential services. Our platform helps these institutions eliminate inefficiency, improve outcomes, and create a better experience for the millions of people who rely on them.\n\nAs an Account Executive, you will drive new and expansion business across targeted agencies and enterprises. Each customer has unique procurement processes, and successful AEs at Promise see these as opportunities to demonstrate creativity and value. Instead of relying on generic enterprise playbooks, you will take a scrappy, strategic approach that aligns Promise’s solutions with each client’s mission and procurement context.\n\nYou’ll work closely with GTM leadership to shape outbound strategy, open new verticals, and build a repeatable motion as we expand nationwide. This is a hands-on role in a high-growth environment where your success directly influences how millions of people access benefits and essential services.\n\n\n\n\nWHAT YOU’LL DO\n\n - Build and execute targeted account plans for government agencies and utilities.\n\n - Navigate complex and slow procurement processes with patience and precision.\n\n - Close new and expansion deals, delivering meaningful value to clients.\n\n - Establish and grow relationships with senior stakeholders across public sector and regulated enterprises.\n\n - Partner with Business Development and external advisors to generate and accelerate opportunities.\n\n - Respond to and win strategic RFPs.\n\n - Deliver tailored demos and presentations that align Promise’s products with each client’s needs.\n\n - Partner with GTM leadership to design outbound strategies, define personas, and refine messaging for new verticals.\n\n - Create structured prospecting workflows and continuously improve them based on performance data.\n\n - Collaborate with Marketing and GTM Ops to improve lead quality, CRM accuracy, and pipeline performance.\n\n - Deliver accurate forecasts and pipeline updates to GTM leadership.\n\n - Share prospect feedback to inform the product roadmap and influence new features.\n\n - Travel up to 50% to meet with customers and prospects.\n\n\n\n\nWHAT WILL HELP YOU SUCCEED\n\n - 5+ years of experience selling software into public sector agencies, utilities, or similarly complex regulated industries.\n\n - Proven track record of building and closing new business in long-cycle enterprise sales environments.\n\n - Strong network and ability to leverage senior advisors to generate outbound opportunities.\n\n - Experience developing sales playbooks, writing prospecting copy, designing cadences, and coaching teammates.\n\n - Metrics-driven with proficiency using CRM and GTM tools (HubSpot, Salesforce, or equivalents).\n\n - Demonstrated ability to navigate multifaceted procurement processes, from RFPs to enterprise contracts.\n\n - Clear, persuasive communicator skilled at storytelling for both technical and non-technical audiences.\n\n - Comfortable working in an early-stage, fast-changing environment with a willingness to iterate and adjust strategy quickly.\n\n - Motivated by Promise’s mission to improve how more than 80 million people access benefits and essential services.\n \n\n\nWHO THRIVES AT PROMISE\n\n\nYOU’LL LOVE IT HERE IF:\n\n - You are energized by big, complex challenges and the opportunity to solve them.\n\n - You want your work to have a real, measurable impact on people’s lives.\n\n - You take ownership and run toward problems, not away from them.\n\n - You value clear, candid, and constructive communication.\n\n\nPROMISE IS NOT FOR YOU IF:\n\n - You prefer hierarchy and rigid structures. We operate with freedom and responsibility.\n\n - You are uncomfortable with change. We move fast, adapt often, and expect agility.\n\n - You want a typical corporate culture. We are mission-driven, ambitious, and direct.\n\n - You believe efficiency means “doing less.” We believe efficiency means doing better.\n\n \n\n\nHOW WE SUPPORT OUR PEOPLE\n\nAt Promise, we invest in our team’s well-being, growth, and sense of ownership.\n\n - Equity for All: All full-time employees receive stock options to share in our company’s success.\n\n - 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.\n\n - Hybrid Work: We collaborate in the office at least four days a week to stay connected and aligned as a team.\n\n - Flexible Time Off: Self-managed FTO and 12 paid holidays — we trust you to prioritize your time.\n\nPlease note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise.\n\nPromise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. To request a reasonable accommodation, please email accommodations@joinpromise.com. \n\nPromise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.\n\nPromise participates in E-Verify. To learn more, view E-Verify Participation Notice and Right to Work Notice. https://www.notion.so/promisehq/E-Verify-and-Right-to-Work-Notice-36c700f194288084a365f8c30fd53993?source=copy_link"},{"id":"06ad2136-89ae-4d1d-99e9-8fa2cf753244","title":"Counsel, Government Contracts & Compliance","department":"Legal","team":"Legal","employmentType":"FullTime","location":"Washington, D.C.","secondaryLocations":[],"publishedAt":"2026-08-20T21:04:18.221+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"D.C.","addressCountry":"United States","addressLocality":"Washington"}},"jobUrl":"https://jobs.ashbyhq.com/promise/06ad2136-89ae-4d1d-99e9-8fa2cf753244","applyUrl":"https://jobs.ashbyhq.com/promise/06ad2136-89ae-4d1d-99e9-8fa2cf753244/application","descriptionHtml":"Company Overview
Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.
Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.
Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's \"World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.
Promise's government and utility business is growing in both volume and complexity, and this role owns the contracting and compliance work that powers it. You'll take government contracting end to end—reviewing, drafting, and negotiating solicitations, bids, and customer agreements—and partner with security on the reviews and certifications (FedRAMP, agency security questionnaires) that public-sector customers require, bringing in senior legal leadership on the most complex or novel matters.
You'll be a key legal partner to our pursuit and deployment teams, turning complex public-sector requirements into terms Promise can sign and deliver against. It's a role with real ownership and room to grow into more senior legal leadership over time.
Own Public Sector and Commercial contracting: Review, draft, and negotiate solicitation terms, contracts, subcontracts, and customer agreements across federal, state, local and other procurements.
Lead contract-side security and compliance review: Partner with security and IT on FedRAMP and agency security reviews, data protection terms, and the certifications and questionnaires Promise customers require.
Keep bids compliant: Advise on solicitation requirements, certifications and representations, flow-downs, and eligibility so bids are compliant and signable.
Strengthen contracting practices: Improve and scale the templates, playbooks, and processes that keep contracting efficient as the company grows.
Manage outside counsel: Engage and oversee specialized outside counsel where needed, keeping spend efficient.
Stay ahead of regulation: Track changes in public-sector procurement rules, data privacy, and compliance regimes that affect Promise.
Advise the business: Serve as a resource on the legal team for business development, deployment, product, and security on deal structure, risk, and regulatory questions.
Credentials: JD and active membership in good standing of at least one U.S. state bar.
Experience: 5+ years practicing, with meaningful government contracts work across federal and/or state and local procurement, in-house or at a firm.
Security and compliance fluency: Familiarity with FedRAMP and government security reviews, plus data protection and privacy; experience with StateRAMP, CMMC, or similar is a plus.
Negotiation: You negotiate complex agreements with government and enterprise counterparties and land workable terms.
Growth trajectory: You want to deepen your government-contracts expertise and grow into more senior legal leadership.
Pragmatism: You give clear, business-minded advice and help the company move fast without taking on undue risk.
Bonus: Govtech, fintech, or public-benefits/payments experience; familiarity with utilities or other regulated industries.
Who Thrives at Promise
You’ll love it here if:
You are energized by big, complex challenges and the opportunity to solve them.
You want your work to have a real, measurable impact on people’s lives.
You take ownership and run toward problems, not away from them.
You value clear, candid, and constructive communication.
Promise is not for you if:
You prefer hierarchy and rigid structures. We operate with freedom and responsibility.
You are uncomfortable with change. We move fast, adapt often, and expect agility.
You want a typical corporate culture. We are mission-driven, ambitious, and direct.
You believe efficiency means “doing less.” We believe efficiency means doing better.
At Promise, we invest in our team’s well-being, growth, and sense of ownership.
Equity for All: All full-time employees receive stock options to share in our company’s success.
100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.
Hybrid Work: We collaborate in the office at least four days a week to stay connected and aligned as a team.
Flexible Time Off: Self-managed FTO and paid holidays — we trust you to manage your time responsibly.
Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. To request a reasonable accommodation, please email accommodations@joinpromise.com.
Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.
Promise participates in E-Verify. To learn more, view E-Verify Participation Notice and Right to Work Notice.
","descriptionPlain":"Company Overview \n\nPromise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.\n\n\n\nOur team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.\n\n\n\nBacked by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's \"World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.\n\n\nABOUT THE ROLE\n\nPromise's government and utility business is growing in both volume and complexity, and this role owns the contracting and compliance work that powers it. You'll take government contracting end to end—reviewing, drafting, and negotiating solicitations, bids, and customer agreements—and partner with security on the reviews and certifications (FedRAMP, agency security questionnaires) that public-sector customers require, bringing in senior legal leadership on the most complex or novel matters.\n\nYou'll be a key legal partner to our pursuit and deployment teams, turning complex public-sector requirements into terms Promise can sign and deliver against. It's a role with real ownership and room to grow into more senior legal leadership over time.\n\n\n\n\nWHAT YOU'LL DO\n\n - Own Public Sector and Commercial contracting: Review, draft, and negotiate solicitation terms, contracts, subcontracts, and customer agreements across federal, state, local and other procurements.\n\n - Lead contract-side security and compliance review: Partner with security and IT on FedRAMP and agency security reviews, data protection terms, and the certifications and questionnaires Promise customers require.\n\n - Keep bids compliant: Advise on solicitation requirements, certifications and representations, flow-downs, and eligibility so bids are compliant and signable.\n\n - Strengthen contracting practices: Improve and scale the templates, playbooks, and processes that keep contracting efficient as the company grows.\n\n - Manage outside counsel: Engage and oversee specialized outside counsel where needed, keeping spend efficient.\n\n - Stay ahead of regulation: Track changes in public-sector procurement rules, data privacy, and compliance regimes that affect Promise.\n\n - Advise the business: Serve as a resource on the legal team for business development, deployment, product, and security on deal structure, risk, and regulatory questions.\n\n\n\n\nWHAT WILL HELP YOU SUCCEED\n\n - Credentials: JD and active membership in good standing of at least one U.S. state bar.\n\n - Experience: 5+ years practicing, with meaningful government contracts work across federal and/or state and local procurement, in-house or at a firm.\n\n - Security and compliance fluency: Familiarity with FedRAMP and government security reviews, plus data protection and privacy; experience with StateRAMP, CMMC, or similar is a plus.\n\n - Negotiation: You negotiate complex agreements with government and enterprise counterparties and land workable terms.\n\n - Growth trajectory: You want to deepen your government-contracts expertise and grow into more senior legal leadership.\n\n - Pragmatism: You give clear, business-minded advice and help the company move fast without taking on undue risk.\n\n - Bonus: Govtech, fintech, or public-benefits/payments experience; familiarity with utilities or other regulated industries.\n\n\n\nWho Thrives at Promise\n\nYou’ll love it here if:\n\n - You are energized by big, complex challenges and the opportunity to solve them.\n\n - You want your work to have a real, measurable impact on people’s lives.\n\n - You take ownership and run toward problems, not away from them.\n\n - You value clear, candid, and constructive communication.\n\nPromise is not for you if:\n\n - You prefer hierarchy and rigid structures. We operate with freedom and responsibility.\n\n - You are uncomfortable with change. We move fast, adapt often, and expect agility.\n\n - You want a typical corporate culture. We are mission-driven, ambitious, and direct.\n\n - You believe efficiency means “doing less.” We believe efficiency means doing better.\n\n\n\n\nHOW WE SUPPORT OUR PEOPLE\n\nAt Promise, we invest in our team’s well-being, growth, and sense of ownership.\n\n - Equity for All: All full-time employees receive stock options to share in our company’s success.\n\n - 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.\n\n - Hybrid Work: We collaborate in the office at least four days a week to stay connected and aligned as a team.\n\n - Flexible Time Off: Self-managed FTO and paid holidays — we trust you to manage your time responsibly.\n\nPromise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. To request a reasonable accommodation, please email accommodations@joinpromise.com. \n\nPromise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.\n\nPromise participates in E-Verify. To learn more, view E-Verify Participation Notice and Right to Work Notice. https://www.notion.so/promisehq/E-Verify-and-Right-to-Work-Notice-36c700f194288084a365f8c30fd53993?source=copy_link"},{"id":"3a021423-ba82-4cbb-96a0-f82e2eb38f39","title":"Counsel, Government Contracts & Compliance","department":"Legal","team":"Legal","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-08-21T00:54:37.060+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"California ","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/promise/3a021423-ba82-4cbb-96a0-f82e2eb38f39","applyUrl":"https://jobs.ashbyhq.com/promise/3a021423-ba82-4cbb-96a0-f82e2eb38f39/application","descriptionHtml":"Company Overview
Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.
Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.
Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's \"World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.
Promise's government and utility business is growing in both volume and complexity, and this role owns the contracting and compliance work that powers it. You'll take government contracting end to end—reviewing, drafting, and negotiating solicitations, bids, and customer agreements—and partner with security on the reviews and certifications (FedRAMP, agency security questionnaires) that public-sector customers require, bringing in senior legal leadership on the most complex or novel matters.
You'll be a key legal partner to our pursuit and deployment teams, turning complex public-sector requirements into terms Promise can sign and deliver against. It's a role with real ownership and room to grow into more senior legal leadership over time.
Own Public Sector and Commercial contracting: Review, draft, and negotiate solicitation terms, contracts, subcontracts, and customer agreements across federal, state, local and other procurements.
Lead contract-side security and compliance review: Partner with security and IT on FedRAMP and agency security reviews, data protection terms, and the certifications and questionnaires Promise customers require.
Keep bids compliant: Advise on solicitation requirements, certifications and representations, flow-downs, and eligibility so bids are compliant and signable.
Strengthen contracting practices: Improve and scale the templates, playbooks, and processes that keep contracting efficient as the company grows.
Manage outside counsel: Engage and oversee specialized outside counsel where needed, keeping spend efficient.
Stay ahead of regulation: Track changes in public-sector procurement rules, data privacy, and compliance regimes that affect Promise.
Advise the business: Serve as a resource on the legal team for business development, deployment, product, and security on deal structure, risk, and regulatory questions.
Credentials: JD and active membership in good standing of at least one U.S. state bar.
Experience: 5+ years practicing, with meaningful government contracts work across federal and/or state and local procurement, in-house or at a firm.
Security and compliance fluency: Familiarity with FedRAMP and government security reviews, plus data protection and privacy; experience with StateRAMP, CMMC, or similar is a plus.
Negotiation: You negotiate complex agreements with government and enterprise counterparties and land workable terms.
Growth trajectory: You want to deepen your government-contracts expertise and grow into more senior legal leadership.
Pragmatism: You give clear, business-minded advice and help the company move fast without taking on undue risk.
Bonus: Govtech, fintech, or public-benefits/payments experience; familiarity with utilities or other regulated industries.
Who Thrives at Promise
You’ll love it here if:
You are energized by big, complex challenges and the opportunity to solve them.
You want your work to have a real, measurable impact on people’s lives.
You take ownership and run toward problems, not away from them.
You value clear, candid, and constructive communication.
Promise is not for you if:
You prefer hierarchy and rigid structures. We operate with freedom and responsibility.
You are uncomfortable with change. We move fast, adapt often, and expect agility.
You want a typical corporate culture. We are mission-driven, ambitious, and direct.
You believe efficiency means “doing less.” We believe efficiency means doing better.
At Promise, we invest in our team’s well-being, growth, and sense of ownership.
Equity for All: All full-time employees receive stock options to share in our company’s success.
100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.
Hybrid Work: We collaborate in the office at least four days a week to stay connected and aligned as a team.
Flexible Time Off: Self-managed FTO and paid holidays — we trust you to manage your time responsibly.
Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. To request a reasonable accommodation, please email accommodations@joinpromise.com.
Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.
Promise participates in E-Verify. To learn more, view E-Verify Participation Notice and Right to Work Notice.
","descriptionPlain":"Company Overview \n\nPromise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.\n\n\n\nOur team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.\n\n\n\nBacked by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's \"World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.\n\n\nABOUT THE ROLE\n\nPromise's government and utility business is growing in both volume and complexity, and this role owns the contracting and compliance work that powers it. You'll take government contracting end to end—reviewing, drafting, and negotiating solicitations, bids, and customer agreements—and partner with security on the reviews and certifications (FedRAMP, agency security questionnaires) that public-sector customers require, bringing in senior legal leadership on the most complex or novel matters.\n\nYou'll be a key legal partner to our pursuit and deployment teams, turning complex public-sector requirements into terms Promise can sign and deliver against. It's a role with real ownership and room to grow into more senior legal leadership over time.\n\n\n\n\nWHAT YOU'LL DO\n\n - Own Public Sector and Commercial contracting: Review, draft, and negotiate solicitation terms, contracts, subcontracts, and customer agreements across federal, state, local and other procurements.\n\n - Lead contract-side security and compliance review: Partner with security and IT on FedRAMP and agency security reviews, data protection terms, and the certifications and questionnaires Promise customers require.\n\n - Keep bids compliant: Advise on solicitation requirements, certifications and representations, flow-downs, and eligibility so bids are compliant and signable.\n\n - Strengthen contracting practices: Improve and scale the templates, playbooks, and processes that keep contracting efficient as the company grows.\n\n - Manage outside counsel: Engage and oversee specialized outside counsel where needed, keeping spend efficient.\n\n - Stay ahead of regulation: Track changes in public-sector procurement rules, data privacy, and compliance regimes that affect Promise.\n\n - Advise the business: Serve as a resource on the legal team for business development, deployment, product, and security on deal structure, risk, and regulatory questions.\n\n\n\n\nWHAT WILL HELP YOU SUCCEED\n\n - Credentials: JD and active membership in good standing of at least one U.S. state bar.\n\n - Experience: 5+ years practicing, with meaningful government contracts work across federal and/or state and local procurement, in-house or at a firm.\n\n - Security and compliance fluency: Familiarity with FedRAMP and government security reviews, plus data protection and privacy; experience with StateRAMP, CMMC, or similar is a plus.\n\n - Negotiation: You negotiate complex agreements with government and enterprise counterparties and land workable terms.\n\n - Growth trajectory: You want to deepen your government-contracts expertise and grow into more senior legal leadership.\n\n - Pragmatism: You give clear, business-minded advice and help the company move fast without taking on undue risk.\n\n - Bonus: Govtech, fintech, or public-benefits/payments experience; familiarity with utilities or other regulated industries.\n\n\n\nWho Thrives at Promise\n\nYou’ll love it here if:\n\n - You are energized by big, complex challenges and the opportunity to solve them.\n\n - You want your work to have a real, measurable impact on people’s lives.\n\n - You take ownership and run toward problems, not away from them.\n\n - You value clear, candid, and constructive communication.\n\nPromise is not for you if:\n\n - You prefer hierarchy and rigid structures. We operate with freedom and responsibility.\n\n - You are uncomfortable with change. We move fast, adapt often, and expect agility.\n\n - You want a typical corporate culture. We are mission-driven, ambitious, and direct.\n\n - You believe efficiency means “doing less.” We believe efficiency means doing better.\n\n\n\n\nHOW WE SUPPORT OUR PEOPLE\n\nAt Promise, we invest in our team’s well-being, growth, and sense of ownership.\n\n - Equity for All: All full-time employees receive stock options to share in our company’s success.\n\n - 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.\n\n - Hybrid Work: We collaborate in the office at least four days a week to stay connected and aligned as a team.\n\n - Flexible Time Off: Self-managed FTO and paid holidays — we trust you to manage your time responsibly.\n\nPromise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. To request a reasonable accommodation, please email accommodations@joinpromise.com. \n\nPromise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.\n\nPromise participates in E-Verify. To learn more, view E-Verify Participation Notice and Right to Work Notice. https://www.notion.so/promisehq/E-Verify-and-Right-to-Work-Notice-36c700f194288084a365f8c30fd53993?source=copy_link"},{"id":"6627b113-b4e4-4350-aeae-f0f306ccee1c","title":"Account Executive - Public Sector ","department":"Sales","team":"Sales","employmentType":"FullTime","location":"San Francisco","secondaryLocations":[],"publishedAt":"2026-09-05T21:52:47.551+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"California ","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/promise/6627b113-b4e4-4350-aeae-f0f306ccee1c","applyUrl":"https://jobs.ashbyhq.com/promise/6627b113-b4e4-4350-aeae-f0f306ccee1c/application","descriptionHtml":"Company Overview
Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.
Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.
Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's \"World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.
Promise’s Sales team partners with government agencies and regulated companies such as utilities to modernize how they deliver essential services. Our platform helps these institutions eliminate inefficiency, improve outcomes, and create a better experience for the millions of people who rely on them.
As an Account Executive, you will drive new and expansion business across targeted agencies and enterprises. Each customer has unique procurement processes, and successful AEs at Promise see these as opportunities to demonstrate creativity and value. Instead of relying on generic enterprise playbooks, you will take a scrappy, strategic approach that aligns Promise’s solutions with each client’s mission and procurement context.
You’ll work closely with GTM leadership to shape outbound strategy, open new verticals, and build a repeatable motion as we expand nationwide. This is a hands-on role in a high-growth environment where your success directly influences how millions of people access benefits and essential services.
Build and execute targeted account plans for government agencies and utilities.
Navigate complex and slow procurement processes with patience and precision.
Close new and expansion deals, delivering meaningful value to clients.
Establish and grow relationships with senior stakeholders across public sector and regulated enterprises.
Partner with Business Development and external advisors to generate and accelerate opportunities.
Respond to and win strategic RFPs.
Deliver tailored demos and presentations that align Promise’s products with each client’s needs.
Partner with GTM leadership to design outbound strategies, define personas, and refine messaging for new verticals.
Create structured prospecting workflows and continuously improve them based on performance data.
Collaborate with Marketing and GTM Ops to improve lead quality, CRM accuracy, and pipeline performance.
Deliver accurate forecasts and pipeline updates to GTM leadership.
Share prospect feedback to inform the product roadmap and influence new features.
Travel up to 50% to meet with customers and prospects.
5+ years of experience selling software into public sector agencies, utilities, or similarly complex regulated industries.
Proven track record of building and closing new business in long-cycle enterprise sales environments.
Strong network and ability to leverage senior advisors to generate outbound opportunities.
Experience developing sales playbooks, writing prospecting copy, designing cadences, and coaching teammates.
Metrics-driven with proficiency using CRM and GTM tools (HubSpot, Salesforce, or equivalents).
Demonstrated ability to navigate multifaceted procurement processes, from RFPs to enterprise contracts.
Clear, persuasive communicator skilled at storytelling for both technical and non-technical audiences.
Comfortable working in an early-stage, fast-changing environment with a willingness to iterate and adjust strategy quickly.
Motivated by Promise’s mission to improve how more than 80 million people access benefits and essential services.
You are energized by big, complex challenges and the opportunity to solve them.
You want your work to have a real, measurable impact on people’s lives.
You take ownership and run toward problems, not away from them.
You value clear, candid, and constructive communication.
You prefer hierarchy and rigid structures. We operate with freedom and responsibility.
You are uncomfortable with change. We move fast, adapt often, and expect agility.
You want a typical corporate culture. We are mission-driven, ambitious, and direct.
You believe efficiency means “doing less.” We believe efficiency means doing better.
At Promise, we invest in our team’s well-being, growth, and sense of ownership.
Equity for All: All full-time employees receive stock options to share in our company’s success.
100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.
Hybrid Work: We collaborate in the office at least four days a week to stay connected and aligned as a team.
Flexible Time Off: Self-managed FTO and 12 paid holidays — we trust you to prioritize your time.
Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise.
Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. To request a reasonable accommodation, please email accommodations@joinpromise.com.
Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.
Promise participates in E-Verify. To learn more, view E-Verify Participation Notice and Right to Work Notice.
","descriptionPlain":"Company Overview \n\nPromise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.\n\n\n\nOur team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.\n\n\n\nBacked by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's \"World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.\n\n\nABOUT THE ROLE\n\nPromise’s Sales team partners with government agencies and regulated companies such as utilities to modernize how they deliver essential services. Our platform helps these institutions eliminate inefficiency, improve outcomes, and create a better experience for the millions of people who rely on them.\n\nAs an Account Executive, you will drive new and expansion business across targeted agencies and enterprises. Each customer has unique procurement processes, and successful AEs at Promise see these as opportunities to demonstrate creativity and value. Instead of relying on generic enterprise playbooks, you will take a scrappy, strategic approach that aligns Promise’s solutions with each client’s mission and procurement context.\n\nYou’ll work closely with GTM leadership to shape outbound strategy, open new verticals, and build a repeatable motion as we expand nationwide. This is a hands-on role in a high-growth environment where your success directly influences how millions of people access benefits and essential services.\n\n\n\n\nWHAT YOU’LL DO\n\n - Build and execute targeted account plans for government agencies and utilities.\n\n - Navigate complex and slow procurement processes with patience and precision.\n\n - Close new and expansion deals, delivering meaningful value to clients.\n\n - Establish and grow relationships with senior stakeholders across public sector and regulated enterprises.\n\n - Partner with Business Development and external advisors to generate and accelerate opportunities.\n\n - Respond to and win strategic RFPs.\n\n - Deliver tailored demos and presentations that align Promise’s products with each client’s needs.\n\n - Partner with GTM leadership to design outbound strategies, define personas, and refine messaging for new verticals.\n\n - Create structured prospecting workflows and continuously improve them based on performance data.\n\n - Collaborate with Marketing and GTM Ops to improve lead quality, CRM accuracy, and pipeline performance.\n\n - Deliver accurate forecasts and pipeline updates to GTM leadership.\n\n - Share prospect feedback to inform the product roadmap and influence new features.\n\n - Travel up to 50% to meet with customers and prospects.\n\n\n\n\nWHAT WILL HELP YOU SUCCEED\n\n - 5+ years of experience selling software into public sector agencies, utilities, or similarly complex regulated industries.\n\n - Proven track record of building and closing new business in long-cycle enterprise sales environments.\n\n - Strong network and ability to leverage senior advisors to generate outbound opportunities.\n\n - Experience developing sales playbooks, writing prospecting copy, designing cadences, and coaching teammates.\n\n - Metrics-driven with proficiency using CRM and GTM tools (HubSpot, Salesforce, or equivalents).\n\n - Demonstrated ability to navigate multifaceted procurement processes, from RFPs to enterprise contracts.\n\n - Clear, persuasive communicator skilled at storytelling for both technical and non-technical audiences.\n\n - Comfortable working in an early-stage, fast-changing environment with a willingness to iterate and adjust strategy quickly.\n\n - Motivated by Promise’s mission to improve how more than 80 million people access benefits and essential services.\n \n\n\nWHO THRIVES AT PROMISE\n\n\nYOU’LL LOVE IT HERE IF:\n\n - You are energized by big, complex challenges and the opportunity to solve them.\n\n - You want your work to have a real, measurable impact on people’s lives.\n\n - You take ownership and run toward problems, not away from them.\n\n - You value clear, candid, and constructive communication.\n\n\nPROMISE IS NOT FOR YOU IF:\n\n - You prefer hierarchy and rigid structures. We operate with freedom and responsibility.\n\n - You are uncomfortable with change. We move fast, adapt often, and expect agility.\n\n - You want a typical corporate culture. We are mission-driven, ambitious, and direct.\n\n - You believe efficiency means “doing less.” We believe efficiency means doing better.\n\n \n\n\nHOW WE SUPPORT OUR PEOPLE\n\nAt Promise, we invest in our team’s well-being, growth, and sense of ownership.\n\n - Equity for All: All full-time employees receive stock options to share in our company’s success.\n\n - 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.\n\n - Hybrid Work: We collaborate in the office at least four days a week to stay connected and aligned as a team.\n\n - Flexible Time Off: Self-managed FTO and 12 paid holidays — we trust you to prioritize your time.\n\nPlease note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise.\n\nPromise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. To request a reasonable accommodation, please email accommodations@joinpromise.com. \n\nPromise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.\n\nPromise participates in E-Verify. To learn more, view E-Verify Participation Notice and Right to Work Notice. https://www.notion.so/promisehq/E-Verify-and-Right-to-Work-Notice-36c700f194288084a365f8c30fd53993?source=copy_link"}],"apiVersion":"1"}