{"jobs":[{"id":"dbdb39c1-abe3-4adf-a084-3813e1eb5b12","title":"Senior Customer Success Manager - UK ","department":"Open Positions","team":"Customer Success","employmentType":"FullTime","location":"London","secondaryLocations":[],"publishedAt":"2026-05-26T23:16:01.186+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/recharge/dbdb39c1-abe3-4adf-a084-3813e1eb5b12","applyUrl":"https://jobs.ashbyhq.com/recharge/dbdb39c1-abe3-4adf-a084-3813e1eb5b12/application","descriptionHtml":"<p style=\"min-height:1.5em\">Recharge is the subscription platform for the world’s fastest-growing and most innovative brands. Shopify’s premier subscription solution, Recharge is on a mission to build the future of commerce around customer retention.</p><p style=\"min-height:1.5em\">Known for its relentless product innovation and focus on ease of use, Recharge helps merchants deliver seamless customer experiences that drive customer retention and revenue growth. The Recharge platform leverages data from over 100 million shoppers to help brands more successfully set up, manage, and grow their subscription businesses.</p><p style=\"min-height:1.5em\">Recharge is a hands-on partner to over 20,000 brands globally — including quip, Dr. Squatch, Blueland, Estrid, Oats Overnight, Bobbie, and more.</p><p style=\"min-height:1.5em\">Learn more at: <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"http://getrecharge.com\"><u>getrecharge.com</u></a></p><p style=\"min-height:1.5em\"><br /></p><p style=\"min-height:1.5em\">Recharge is looking for an experienced Senior Customer Success Manager to support our top EMEA merchants with consultative guidance, product expertise, and strategic growth recommendations. In this high-impact role, you’ll manage a portfolio of top-tier brands, build trusted relationships with key decision-makers, and serve as a strategic advisor focused on driving measurable outcomes.</p><p style=\"min-height:1.5em\">As an EMEA Senior Customer Success Manager, you’ll be responsible for developing and maintaining relationships with some of our most strategic merchants in Europe. Acting as an extension of their teams, you’ll align closely with their business goals and deliver tailored solutions that support long-term success. You’ll help merchants grow by guiding adoption of Recharge’s features, sharing best practices, and ensuring they unlock the full value of the platform. Your work will directly contribute to the retention, expansion, and continued success of some of the most innovative brands in the DTC space.</p><p style=\"min-height:1.5em\"><strong>Please note: this is a hybrid role based out of our London office; 3 days per week in the office is expected. Office location: close to Old Street Station.</strong></p><p style=\"min-height:1.5em\"><strong>What you’ll do</strong></p><ul style=\"min-height:1.5em\"><li><p style=\"min-height:1.5em\">Serve as the primary strategic partner for a portfolio of Recharge’s largest and most complex merchants, acting as an extension of their teams to help them achieve subscription-led growth</p></li><li><p style=\"min-height:1.5em\">Own and lead renewal strategy by consistently demonstrating platform ROI and aligning outcomes to merchants’ business goals</p></li><li><p style=\"min-height:1.5em\">Advise merchants on strategic use of both new and existing features by deeply understanding the platform and tying adoption to measurable business outcomes</p></li><li><p style=\"min-height:1.5em\">Act as a product expert, helping merchants understand, prioritize, and apply platform capabilities to unlock growth and optimize the subscriber journey</p></li><li><p style=\"min-height:1.5em\">Champion merchant needs across internal teams, collaborating cross-functionally to surface insights and deliver impactful solutions</p></li><li><p style=\"min-height:1.5em\">Resolve issues with urgency and accountability, ensuring timely support and minimal disruption to merchant operations</p></li><li><p style=\"min-height:1.5em\">Own escalations and critical requests, driving resolution paths that enhance efficiency and optimize platform usage</p></li><li><p style=\"min-height:1.5em\">Collaborate with peers to share learnings, co-create solutions, and continuously raise the bar for merchant success</p></li><li><p style=\"min-height:1.5em\">Facilitate QBRs and EBRs to surface key results, uncover growth levers, and ensure future plans are anchored in business goals.</p></li><li><p style=\"min-height:1.5em\">Maintain a deep understanding of your portfolio, regularly tracking key metrics and sharing meaningful updates with stakeholders</p></li></ul><p style=\"min-height:1.5em\"><strong>What you’ll bring</strong></p><ul style=\"min-height:1.5em\"><li><p style=\"min-height:1.5em\">Ability to work at least 3 days/week in our London office</p></li><li><p style=\"min-height:1.5em\">3-5 years of experience managing Enterprise SaaS accounts in a fast-paced, technology-driven company</p></li><li><p style=\"min-height:1.5em\">A consultative mindset and proven track record of supporting strategic, high-touch accounts</p></li><li><p style=\"min-height:1.5em\">Experience managing accounts within e-commerce and a passion for the industry</p></li><li><p style=\"min-height:1.5em\">Excellent relationship management, communication, and negotiation skills</p></li><li><p style=\"min-height:1.5em\">Strategic thinking with the ability to translate goals into actionable, scalable plans</p></li><li><p style=\"min-height:1.5em\">A sense of urgency and desire to go above and beyond to provide solutions for our customers</p></li><li><p style=\"min-height:1.5em\">Resourcefulness: you'll figure out what needs to be done and find ways to make it happen</p></li><li><p style=\"min-height:1.5em\">Desire to make a meaningful impact at a high-growth company</p></li><li><p style=\"min-height:1.5em\">Practical, solutions-oriented approach to navigating ambiguity or unexpected challenges</p></li><li><p style=\"min-height:1.5em\">Strong oral, written, and interpersonal communication skills, and the ability to communicate to both technical and non-technical audiences</p></li><li><p style=\"min-height:1.5em\">Highly proficient with MS Excel, CSV</p></li><li><p style=\"min-height:1.5em\">Bachelor's degree or equivalent experience desired</p></li><li><p style=\"min-height:1.5em\">Ability to travel 15-20% annually<strong><br /><br />Compensation </strong></p></li></ul><p style=\"min-height:1.5em\">Recharge’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. Salary ranges are designed to be competitive and aligned with country specific practices, while individual compensation is determined by skills, qualifications, and experience. The compensation listed is not inclusive of any equity and benefits that might exist in your total compensation package.</p><ul style=\"min-height:1.5em\"><li><p style=\"min-height:1.5em\">Salary range in the UK<br />£ 84,705.88 GBP - £ 105,882.35 GBP</p></li></ul><p style=\"min-height:1.5em\"></p><p style=\"min-height:1.5em\">Application window anticipated to close: 8/1/2026. If you’re interested in this opportunity, please submit an application as soon as possible.</p><p style=\"min-height:1.5em\"></p><p style=\"min-height:1.5em\"><strong>Interview recording &amp; AI notetakers<br /></strong>To protect privacy, legal compliance, and interviewer/candidate experience, recording, transcribing, or using AI notetaker tools during interviews is not permitted without our prior written consent. Handwritten notes are welcome. If you need an accommodation (e.g., captions), email recruiting@getrecharge.com before your interview—we’ll arrange an approved solution.<br /><br /><strong>Benefits at a Glance</strong></p><ul style=\"min-height:1.5em\"><li><p style=\"min-height:1.5em\">Medical, dental and vision plans</p></li><li><p style=\"min-height:1.5em\">Retirement plan with employer contribution</p></li><li><p style=\"min-height:1.5em\">Flexible Time Off</p></li><li><p style=\"min-height:1.5em\">Paid Parental Leave</p></li><li><p style=\"min-height:1.5em\">Monthly Remote Life and Merchant stipends</p></li></ul><p style=\"min-height:1.5em\"><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"http://www.rechargepayments.com/\"><u>Recharge</u></a> | <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://www.instagram.com/rechargepayments/?hl=en\"><u>Instagram</u></a> | <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://twitter.com/ReChargePayment\"><u>Twitter</u></a> | <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://www.facebook.com/rechargepayments/\"><u>Facebook</u></a><br /></p><p style=\"min-height:1.5em\"><em>Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment.</em><br /></p>","descriptionPlain":"Recharge is the subscription platform for the world’s fastest-growing and most innovative brands. Shopify’s premier subscription solution, Recharge is on a mission to build the future of commerce around customer retention.\n\nKnown for its relentless product innovation and focus on ease of use, Recharge helps merchants deliver seamless customer experiences that drive customer retention and revenue growth. The Recharge platform leverages data from over 100 million shoppers to help brands more successfully set up, manage, and grow their subscription businesses.\n\nRecharge is a hands-on partner to over 20,000 brands globally — including quip, Dr. Squatch, Blueland, Estrid, Oats Overnight, Bobbie, and more.\n\nLearn more at: getrecharge.com http://getrecharge.com\n\n\n\n\nRecharge is looking for an experienced Senior Customer Success Manager to support our top EMEA merchants with consultative guidance, product expertise, and strategic growth recommendations. In this high-impact role, you’ll manage a portfolio of top-tier brands, build trusted relationships with key decision-makers, and serve as a strategic advisor focused on driving measurable outcomes.\n\nAs an EMEA Senior Customer Success Manager, you’ll be responsible for developing and maintaining relationships with some of our most strategic merchants in Europe. Acting as an extension of their teams, you’ll align closely with their business goals and deliver tailored solutions that support long-term success. You’ll help merchants grow by guiding adoption of Recharge’s features, sharing best practices, and ensuring they unlock the full value of the platform. Your work will directly contribute to the retention, expansion, and continued success of some of the most innovative brands in the DTC space.\n\nPlease note: this is a hybrid role based out of our London office; 3 days per week in the office is expected. Office location: close to Old Street Station.\n\nWhat you’ll do\n\n - Serve as the primary strategic partner for a portfolio of Recharge’s largest and most complex merchants, acting as an extension of their teams to help them achieve subscription-led growth\n\n - Own and lead renewal strategy by consistently demonstrating platform ROI and aligning outcomes to merchants’ business goals\n\n - Advise merchants on strategic use of both new and existing features by deeply understanding the platform and tying adoption to measurable business outcomes\n\n - Act as a product expert, helping merchants understand, prioritize, and apply platform capabilities to unlock growth and optimize the subscriber journey\n\n - Champion merchant needs across internal teams, collaborating cross-functionally to surface insights and deliver impactful solutions\n\n - Resolve issues with urgency and accountability, ensuring timely support and minimal disruption to merchant operations\n\n - Own escalations and critical requests, driving resolution paths that enhance efficiency and optimize platform usage\n\n - Collaborate with peers to share learnings, co-create solutions, and continuously raise the bar for merchant success\n\n - Facilitate QBRs and EBRs to surface key results, uncover growth levers, and ensure future plans are anchored in business goals.\n\n - Maintain a deep understanding of your portfolio, regularly tracking key metrics and sharing meaningful updates with stakeholders\n\nWhat you’ll bring\n\n - Ability to work at least 3 days/week in our London office\n\n - 3-5 years of experience managing Enterprise SaaS accounts in a fast-paced, technology-driven company\n\n - A consultative mindset and proven track record of supporting strategic, high-touch accounts\n\n - Experience managing accounts within e-commerce and a passion for the industry\n\n - Excellent relationship management, communication, and negotiation skills\n\n - Strategic thinking with the ability to translate goals into actionable, scalable plans\n\n - A sense of urgency and desire to go above and beyond to provide solutions for our customers\n\n - Resourcefulness: you'll figure out what needs to be done and find ways to make it happen\n\n - Desire to make a meaningful impact at a high-growth company\n\n - Practical, solutions-oriented approach to navigating ambiguity or unexpected challenges\n\n - Strong oral, written, and interpersonal communication skills, and the ability to communicate to both technical and non-technical audiences\n\n - Highly proficient with MS Excel, CSV\n\n - Bachelor's degree or equivalent experience desired\n\n - Ability to travel 15-20% annually\n   \n   Compensation \n\nRecharge’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. Salary ranges are designed to be competitive and aligned with country specific practices, while individual compensation is determined by skills, qualifications, and experience. The compensation listed is not inclusive of any equity and benefits that might exist in your total compensation package.\n\n - Salary range in the UK\n   £ 84,705.88 GBP - £ 105,882.35 GBP\n\n\n\nApplication window anticipated to close: 8/1/2026. If you’re interested in this opportunity, please submit an application as soon as possible.\n\n\n\nInterview recording & AI notetakers\nTo protect privacy, legal compliance, and interviewer/candidate experience, recording, transcribing, or using AI notetaker tools during interviews is not permitted without our prior written consent. Handwritten notes are welcome. If you need an accommodation (e.g., captions), email recruiting@getrecharge.com before your interview—we’ll arrange an approved solution.\n\nBenefits at a Glance\n\n - Medical, dental and vision plans\n\n - Retirement plan with employer contribution\n\n - Flexible Time Off\n\n - Paid Parental Leave\n\n - Monthly Remote Life and Merchant stipends\n\nRecharge http://www.rechargepayments.com/ | Instagram https://www.instagram.com/rechargepayments/?hl=en | Twitter https://twitter.com/ReChargePayment | Facebook https://www.facebook.com/rechargepayments/\n\n\nRecharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment.\n"},{"id":"66bb19e7-8237-4757-9ce9-ba3370a9d535","title":"Business Development Representative (Outbound)","department":"Open Positions","team":"Business Development","employmentType":"FullTime","location":"Toronto","secondaryLocations":[],"publishedAt":"2026-06-30T15:14:40.372+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/recharge/66bb19e7-8237-4757-9ce9-ba3370a9d535","applyUrl":"https://jobs.ashbyhq.com/recharge/66bb19e7-8237-4757-9ce9-ba3370a9d535/application","descriptionHtml":"<p style=\"min-height:1.5em\">Recharge is the subscription platform for the world’s fastest-growing and most innovative brands. Shopify’s premier subscription solution, Recharge is on a mission to build the future of commerce around customer retention.</p><p style=\"min-height:1.5em\">Known for its relentless product innovation and focus on ease of use, Recharge helps merchants deliver seamless customer experiences that drive customer retention and revenue growth. The Recharge platform leverages data from over 100 million shoppers to help brands more successfully set up, manage, and grow their subscription businesses.</p><p style=\"min-height:1.5em\">Recharge is a hands-on partner to over 20,000 brands globally — including quip, Dr. Squatch, Blueland, Estrid, Oats Overnight, Bobbie, and more.</p><p style=\"min-height:1.5em\">Learn more at: <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"http://getrecharge.com\"><u>getrecharge.com</u></a></p><p style=\"min-height:1.5em\"><br /></p><h2><strong>Outbound BDR Overview</strong></h2><p style=\"min-height:1.5em\">We’re looking for a Business Development Representative (BDR) to join our sales team and play a critical role in driving new business at Recharge.</p><p style=\"min-height:1.5em\">This is a highly outbound role focused on generating pipeline through strategic prospecting into ecommerce brands. You'll partner closely with Account Executives to identify opportunities, develop account strategies, and create meaningful conversations with prospective merchants.</p><p style=\"min-height:1.5em\">The best BDRs today don't just send emails or make calls - they combine curiosity, creativity, AI, and data to deliver personalized outreach at scale. If you're energized by building pipeline from scratch, experimenting with new prospecting techniques, and continuously improving your craft, we'd love to meet you.</p><p style=\"min-height:1.5em\">We have clear paths into Account Executive, Growth Account Management, and other go-to-market roles, and we invest heavily in developing high-performing talent.</p><p style=\"min-height:1.5em\"><em>Please note: While Recharge is a remote-first company, our Sales team operates from two hubs (Toronto, Canada and Lehi, Utah). We are looking for candidates to work full-time from our Toronto office.</em></p><p style=\"min-height:1.5em\"></p><h2><strong>What you'll do</strong></h2><ul style=\"min-height:1.5em\"><li><p style=\"min-height:1.5em\">Generate qualified pipeline through multi-channel outbound prospecting including cold calling, email, video, LinkedIn, and emerging AI-powered engagement channels.</p></li><li><p style=\"min-height:1.5em\">Build personalized outreach at scale by leveraging AI tools, prospecting signals, account research, and merchant insights.</p></li><li><p style=\"min-height:1.5em\">Partner closely with Account Executives to develop account plans, prioritize target merchants, and execute strategic outbound campaigns.</p></li><li><p style=\"min-height:1.5em\">Research merchants to understand their ecommerce strategy, business initiatives, technology stack, and growth opportunities.</p></li><li><p style=\"min-height:1.5em\">Identify buying signals and tailor messaging that connects Recharge's platform to each merchant's goals.</p></li><li><p style=\"min-height:1.5em\">Qualify prospective merchants and transition opportunities to Account Executives using our sales methodology.</p></li><li><p style=\"min-height:1.5em\">Maintain accurate pipeline and activity within Salesforce, Outreach, and other sales engagement platforms.</p></li><li><p style=\"min-height:1.5em\">Collaborate with Marketing, Partnerships, and Sales to continuously improve messaging, campaigns, and outbound playbooks.</p></li><li><p style=\"min-height:1.5em\">Act as a trusted first impression of Recharge and deliver an exceptional buyer experience from the very first interaction.</p></li><li><p style=\"min-height:1.5em\">Continuously experiment with new prospecting strategies, AI workflows, messaging, and sales tools to improve efficiency and performance.</p></li></ul><p style=\"min-height:1.5em\"></p><h2><strong>What you'll bring</strong></h2><ul style=\"min-height:1.5em\"><li><p style=\"min-height:1.5em\">Previous sales, customer-facing, or business development experience is a plus, but not required.</p></li><li><p style=\"min-height:1.5em\">Excellent written, verbal, and interpersonal communication skills.</p></li><li><p style=\"min-height:1.5em\">Confidence, resilience, and a willingness to pick up the phone, you're energized by outbound prospecting and embrace rejection as part of the process.</p></li><li><p style=\"min-height:1.5em\">Curiosity and comfort using AI tools (such as ChatGPT, Claude, Gemini, or similar) to improve research, productivity, and personalization.</p></li><li><p style=\"min-height:1.5em\">Strong organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced environment.</p></li><li><p style=\"min-height:1.5em\">A growth mindset with a desire to learn, experiment, and continuously improve.</p></li><li><p style=\"min-height:1.5em\">High energy, self-motivation, and a track record of meeting or exceeding goals.</p></li><li><p style=\"min-height:1.5em\">Experience with Salesforce, Outreach, LinkedIn Sales Navigator, or similar sales tools is a plus.</p></li></ul><p style=\"min-height:1.5em\"></p><p style=\"min-height:1.5em\"><strong>Compensation </strong></p><p style=\"min-height:1.5em\">Recharge’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. Salary ranges are designed to be competitive and aligned with country specific practices, while individual compensation is determined by skills, qualifications, and experience. The compensation listed is not inclusive of any equity and benefits that might exist in your total compensation package.</p><p style=\"min-height:1.5em\"></p><p style=\"min-height:1.5em\">OTE: $81,800 CAD</p><p style=\"min-height:1.5em\"></p><p style=\"min-height:1.5em\">Application window anticipated to close: 8/1/2026. If you’re interested in this opportunity, please submit an application as soon as possible.</p><p style=\"min-height:1.5em\"></p><p style=\"min-height:1.5em\"><strong>Interview recording &amp; AI notetakers<br /></strong>To protect privacy, legal compliance, and interviewer/candidate experience, recording, transcribing, or using AI notetaker tools during interviews is not permitted without our prior written consent. Handwritten notes are welcome. If you need an accommodation (e.g., captions), email recruiting@getrecharge.com before your interview—we’ll arrange an approved solution.<br /><br /><strong>Benefits at a Glance</strong></p><ul style=\"min-height:1.5em\"><li><p style=\"min-height:1.5em\">Medical, dental and vision plans</p></li><li><p style=\"min-height:1.5em\">Retirement plan with employer contribution</p></li><li><p style=\"min-height:1.5em\">Flexible Time Off</p></li><li><p style=\"min-height:1.5em\">Paid Parental Leave</p></li><li><p style=\"min-height:1.5em\">Monthly Remote Life and Merchant stipends</p></li></ul><p style=\"min-height:1.5em\"><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"http://www.rechargepayments.com/\"><u>Recharge</u></a> | <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://www.instagram.com/rechargepayments/?hl=en\"><u>Instagram</u></a> | <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://twitter.com/ReChargePayment\"><u>Twitter</u></a> | <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://www.facebook.com/rechargepayments/\"><u>Facebook</u></a><br /></p><p style=\"min-height:1.5em\"><em>Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment.</em><br /></p>","descriptionPlain":"Recharge is the subscription platform for the world’s fastest-growing and most innovative brands. Shopify’s premier subscription solution, Recharge is on a mission to build the future of commerce around customer retention.\n\nKnown for its relentless product innovation and focus on ease of use, Recharge helps merchants deliver seamless customer experiences that drive customer retention and revenue growth. The Recharge platform leverages data from over 100 million shoppers to help brands more successfully set up, manage, and grow their subscription businesses.\n\nRecharge is a hands-on partner to over 20,000 brands globally — including quip, Dr. Squatch, Blueland, Estrid, Oats Overnight, Bobbie, and more.\n\nLearn more at: getrecharge.com http://getrecharge.com\n\n\n\n\n\nOUTBOUND BDR OVERVIEW\n\nWe’re looking for a Business Development Representative (BDR) to join our sales team and play a critical role in driving new business at Recharge.\n\nThis is a highly outbound role focused on generating pipeline through strategic prospecting into ecommerce brands. You'll partner closely with Account Executives to identify opportunities, develop account strategies, and create meaningful conversations with prospective merchants.\n\nThe best BDRs today don't just send emails or make calls - they combine curiosity, creativity, AI, and data to deliver personalized outreach at scale. If you're energized by building pipeline from scratch, experimenting with new prospecting techniques, and continuously improving your craft, we'd love to meet you.\n\nWe have clear paths into Account Executive, Growth Account Management, and other go-to-market roles, and we invest heavily in developing high-performing talent.\n\nPlease note: While Recharge is a remote-first company, our Sales team operates from two hubs (Toronto, Canada and Lehi, Utah). We are looking for candidates to work full-time from our Toronto office.\n\n\n\n\nWHAT YOU'LL DO\n\n - Generate qualified pipeline through multi-channel outbound prospecting including cold calling, email, video, LinkedIn, and emerging AI-powered engagement channels.\n\n - Build personalized outreach at scale by leveraging AI tools, prospecting signals, account research, and merchant insights.\n\n - Partner closely with Account Executives to develop account plans, prioritize target merchants, and execute strategic outbound campaigns.\n\n - Research merchants to understand their ecommerce strategy, business initiatives, technology stack, and growth opportunities.\n\n - Identify buying signals and tailor messaging that connects Recharge's platform to each merchant's goals.\n\n - Qualify prospective merchants and transition opportunities to Account Executives using our sales methodology.\n\n - Maintain accurate pipeline and activity within Salesforce, Outreach, and other sales engagement platforms.\n\n - Collaborate with Marketing, Partnerships, and Sales to continuously improve messaging, campaigns, and outbound playbooks.\n\n - Act as a trusted first impression of Recharge and deliver an exceptional buyer experience from the very first interaction.\n\n - Continuously experiment with new prospecting strategies, AI workflows, messaging, and sales tools to improve efficiency and performance.\n\n\n\n\nWHAT YOU'LL BRING\n\n - Previous sales, customer-facing, or business development experience is a plus, but not required.\n\n - Excellent written, verbal, and interpersonal communication skills.\n\n - Confidence, resilience, and a willingness to pick up the phone, you're energized by outbound prospecting and embrace rejection as part of the process.\n\n - Curiosity and comfort using AI tools (such as ChatGPT, Claude, Gemini, or similar) to improve research, productivity, and personalization.\n\n - Strong organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced environment.\n\n - A growth mindset with a desire to learn, experiment, and continuously improve.\n\n - High energy, self-motivation, and a track record of meeting or exceeding goals.\n\n - Experience with Salesforce, Outreach, LinkedIn Sales Navigator, or similar sales tools is a plus.\n\n\n\nCompensation\n\nRecharge’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. Salary ranges are designed to be competitive and aligned with country specific practices, while individual compensation is determined by skills, qualifications, and experience. The compensation listed is not inclusive of any equity and benefits that might exist in your total compensation package.\n\n\n\nOTE: $81,800 CAD\n\n\n\nApplication window anticipated to close: 8/1/2026. If you’re interested in this opportunity, please submit an application as soon as possible.\n\n\n\nInterview recording & AI notetakers\nTo protect privacy, legal compliance, and interviewer/candidate experience, recording, transcribing, or using AI notetaker tools during interviews is not permitted without our prior written consent. Handwritten notes are welcome. If you need an accommodation (e.g., captions), email recruiting@getrecharge.com before your interview—we’ll arrange an approved solution.\n\nBenefits at a Glance\n\n - Medical, dental and vision plans\n\n - Retirement plan with employer contribution\n\n - Flexible Time Off\n\n - Paid Parental Leave\n\n - Monthly Remote Life and Merchant stipends\n\nRecharge http://www.rechargepayments.com/ | Instagram https://www.instagram.com/rechargepayments/?hl=en | Twitter https://twitter.com/ReChargePayment | Facebook https://www.facebook.com/rechargepayments/\n\n\nRecharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment.\n"},{"id":"8f077058-967d-4cfa-b3e6-2553b520c05b","title":"Support Engineer (Skio)","department":"Open Positions","team":"TS Ops","employmentType":"FullTime","location":"Remote","secondaryLocations":[],"publishedAt":"2026-07-23T23:26:10.869+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressLocality":"Remote"}},"jobUrl":"https://jobs.ashbyhq.com/recharge/8f077058-967d-4cfa-b3e6-2553b520c05b","applyUrl":"https://jobs.ashbyhq.com/recharge/8f077058-967d-4cfa-b3e6-2553b520c05b/application","descriptionHtml":"<p style=\"min-height:1.5em\">Recharge is the subscription platform for the world’s fastest-growing and most innovative brands. Shopify’s premier subscription solution, Recharge is on a mission to build the future of commerce around customer retention.</p><p style=\"min-height:1.5em\">Known for its relentless product innovation and focus on ease of use, Recharge helps merchants deliver seamless customer experiences that drive customer retention and revenue growth. The Recharge platform leverages data from over 100 million shoppers to help brands more successfully set up, manage, and grow their subscription businesses.</p><p style=\"min-height:1.5em\">Recharge is a hands-on partner to over 20,000 brands globally — including quip, Dr. Squatch, Blueland, Estrid, Oats Overnight, Bobbie, and more.</p><p style=\"min-height:1.5em\">Learn more at: <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"http://getrecharge.com\"><u>getrecharge.com</u></a></p><p style=\"min-height:1.5em\"><br /></p><p style=\"min-height:1.5em\">As a Technical Support Specialist, you'll be at the frontlines helping our merchants get the most out of our product. You're responsible for supporting store owners and delivering a world-class support experience: troubleshooting issues, answering questions, and making sure every interaction leaves customers feeling like they're in good hands.</p><p style=\"min-height:1.5em\">The ideal candidate is empathetic, resourceful, and gets real satisfaction out of turning a frustrating problem into a great customer moment. You'll need real technical chops (this isn't a script-reading job), paired with the warmth and patience to make complex things feel simple.</p><p style=\"min-height:1.5em\"><em>Note: our Technical Support team works in shifts to provide 24/7 coverage for our merchants. We're looking for someone on the West Coast; hours will be roughly 8am to 5pm PST with a 1-hour unpaid lunch.</em><br /></p><p style=\"min-height:1.5em\">What you’ll do</p><ul style=\"min-height:1.5em\"><li><p style=\"min-height:1.5em\">Use your technical expertise and customer service instincts to resolve questions and issues for our online merchants</p></li><li><p style=\"min-height:1.5em\">Communicate clearly in writing to both technical and non-technical audiences</p></li><li><p style=\"min-height:1.5em\">Make occasional outbound phone calls when an issue needs quick context gathering</p></li><li><p style=\"min-height:1.5em\">Diagnose technical issues and guide merchants to resolutions that make their subscription experience smooth</p></li><li><p style=\"min-height:1.5em\">Help merchants understand our features and capabilities so they have what they need to succeed and grow</p></li><li><p style=\"min-height:1.5em\">Identify patterns and recurring issues, filter out noise, and escalate real bugs to engineering with the context they need to act fast</p></li><li><p style=\"min-height:1.5em\">Work day to day in Intercom, and get comfortable moving between them as needed (familiarity with Intercom is a strong plus)</p></li><li><p style=\"min-height:1.5em\">Collaborate with teammates in our swarm support model to resolve issues quickly and as a team</p></li><li><p style=\"min-height:1.5em\">Be a product expert for our merchants. Know the platform inside and out, and stay current on new releases</p></li><li><p style=\"min-height:1.5em\">Contribute to individual, team, and company goals</p></li><li><p style=\"min-height:1.5em\">Live by and champion our values: Accountability, Collaboration, Iteration, and Details<br /></p></li></ul><p style=\"min-height:1.5em\"></p><p style=\"min-height:1.5em\">What you’ll bring</p><ul style=\"min-height:1.5em\"><li><p style=\"min-height:1.5em\">2+ years of experience in technical customer support at a SaaS company, ideally in or around the Shopify ecosystem</p></li><li><p style=\"min-height:1.5em\">Proficiency with a ticketing platform, ideally Zendesk or Intercom (HelpScout or similar also fine)</p></li><li><p style=\"min-height:1.5em\">Excellent written and spoken communication. You can make complex concepts simple and connect with customers warmly</p></li><li><p style=\"min-height:1.5em\">A problem-solving mindset. Resourceful, curious, and humble enough to ask for help when you need it</p></li><li><p style=\"min-height:1.5em\">A sense of urgency and the ability to prioritize based on severity, with real satisfaction in going above and beyond</p></li><li><p style=\"min-height:1.5em\">Comfort with ambiguity and shifting priorities in a fast-moving environment</p></li><li><p style=\"min-height:1.5em\">A \"winning as a team\" attitude: polite, patient, calm, and professional even when things get hectic</p></li><li><p style=\"min-height:1.5em\">Basic knowledge of HTML, CSS, and JavaScript (other languages a plus)</p></li><li><p style=\"min-height:1.5em\">Comfort with tools like Splunk, SQL, and Looker (or eagerness to learn them)</p></li><li><p style=\"min-height:1.5em\">Ability and desire to work flexible shifts, including remote-first collaboration across time zones</p></li></ul><p style=\"min-height:1.5em\"><strong><br />Compensation </strong><br />Recharge’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. Salary ranges are designed to be competitive and aligned with country specific practices, while individual compensation is determined by skills, qualifications, and experience. The compensation listed is not inclusive of any equity and benefits that might exist in your total compensation package.</p><ul style=\"min-height:1.5em\"><li><p style=\"min-height:1.5em\">Hiring range in the US<br />$ 54,000 USD - $ 64,000 USD</p></li><li><p style=\"min-height:1.5em\">Hiring range in Canada<br />$ 64,000 CAD - $ 74,000 CAD</p><p style=\"min-height:1.5em\"></p></li></ul><p style=\"min-height:1.5em\">Application window anticipated to close: [09/06/2026]. If you’re interested in this opportunity, please submit an application as soon as possible.<strong><br /></strong></p><p style=\"min-height:1.5em\"></p><p style=\"min-height:1.5em\"><strong>Interview recording &amp; AI notetakers<br /></strong>To protect privacy, legal compliance, and interviewer/candidate experience, recording, transcribing, or using AI notetaker tools during interviews is not permitted without our prior written consent. Handwritten notes are welcome. If you need an accommodation (e.g., captions), email recruiting@getrecharge.com before your interview—we’ll arrange an approved solution.<br /><br /><strong>Benefits at a Glance</strong></p><ul style=\"min-height:1.5em\"><li><p style=\"min-height:1.5em\">Medical, dental and vision plans</p></li><li><p style=\"min-height:1.5em\">Retirement plan with employer contribution</p></li><li><p style=\"min-height:1.5em\">Flexible Time Off</p></li><li><p style=\"min-height:1.5em\">Paid Parental Leave</p></li><li><p style=\"min-height:1.5em\">Monthly Remote Life and Merchant stipends</p></li></ul><p style=\"min-height:1.5em\"><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"http://www.rechargepayments.com/\"><u>Recharge</u></a> | <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://www.instagram.com/rechargepayments/?hl=en\"><u>Instagram</u></a> | <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://twitter.com/ReChargePayment\"><u>Twitter</u></a> | <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://www.facebook.com/rechargepayments/\"><u>Facebook</u></a><br /></p><p style=\"min-height:1.5em\"><em>Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment.</em><br /></p>","descriptionPlain":"Recharge is the subscription platform for the world’s fastest-growing and most innovative brands. Shopify’s premier subscription solution, Recharge is on a mission to build the future of commerce around customer retention.\n\nKnown for its relentless product innovation and focus on ease of use, Recharge helps merchants deliver seamless customer experiences that drive customer retention and revenue growth. The Recharge platform leverages data from over 100 million shoppers to help brands more successfully set up, manage, and grow their subscription businesses.\n\nRecharge is a hands-on partner to over 20,000 brands globally — including quip, Dr. Squatch, Blueland, Estrid, Oats Overnight, Bobbie, and more.\n\nLearn more at: getrecharge.com http://getrecharge.com\n\n\n\n\nAs a Technical Support Specialist, you'll be at the frontlines helping our merchants get the most out of our product. You're responsible for supporting store owners and delivering a world-class support experience: troubleshooting issues, answering questions, and making sure every interaction leaves customers feeling like they're in good hands.\n\nThe ideal candidate is empathetic, resourceful, and gets real satisfaction out of turning a frustrating problem into a great customer moment. You'll need real technical chops (this isn't a script-reading job), paired with the warmth and patience to make complex things feel simple.\n\nNote: our Technical Support team works in shifts to provide 24/7 coverage for our merchants. We're looking for someone on the West Coast; hours will be roughly 8am to 5pm PST with a 1-hour unpaid lunch.\n\n\nWhat you’ll do\n\n - Use your technical expertise and customer service instincts to resolve questions and issues for our online merchants\n\n - Communicate clearly in writing to both technical and non-technical audiences\n\n - Make occasional outbound phone calls when an issue needs quick context gathering\n\n - Diagnose technical issues and guide merchants to resolutions that make their subscription experience smooth\n\n - Help merchants understand our features and capabilities so they have what they need to succeed and grow\n\n - Identify patterns and recurring issues, filter out noise, and escalate real bugs to engineering with the context they need to act fast\n\n - Work day to day in Intercom, and get comfortable moving between them as needed (familiarity with Intercom is a strong plus)\n\n - Collaborate with teammates in our swarm support model to resolve issues quickly and as a team\n\n - Be a product expert for our merchants. Know the platform inside and out, and stay current on new releases\n\n - Contribute to individual, team, and company goals\n\n - Live by and champion our values: Accountability, Collaboration, Iteration, and Details\n   \n\n\n\nWhat you’ll bring\n\n - 2+ years of experience in technical customer support at a SaaS company, ideally in or around the Shopify ecosystem\n\n - Proficiency with a ticketing platform, ideally Zendesk or Intercom (HelpScout or similar also fine)\n\n - Excellent written and spoken communication. You can make complex concepts simple and connect with customers warmly\n\n - A problem-solving mindset. Resourceful, curious, and humble enough to ask for help when you need it\n\n - A sense of urgency and the ability to prioritize based on severity, with real satisfaction in going above and beyond\n\n - Comfort with ambiguity and shifting priorities in a fast-moving environment\n\n - A \"winning as a team\" attitude: polite, patient, calm, and professional even when things get hectic\n\n - Basic knowledge of HTML, CSS, and JavaScript (other languages a plus)\n\n - Comfort with tools like Splunk, SQL, and Looker (or eagerness to learn them)\n\n - Ability and desire to work flexible shifts, including remote-first collaboration across time zones\n\n\nCompensation\nRecharge’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. Salary ranges are designed to be competitive and aligned with country specific practices, while individual compensation is determined by skills, qualifications, and experience. The compensation listed is not inclusive of any equity and benefits that might exist in your total compensation package.\n\n - Hiring range in the US\n   $ 54,000 USD - $ 64,000 USD\n\n - Hiring range in Canada\n   $ 64,000 CAD - $ 74,000 CAD\n   \n   \n\nApplication window anticipated to close: [09/06/2026]. If you’re interested in this opportunity, please submit an application as soon as possible.\n\n\n\n\nInterview recording & AI notetakers\nTo protect privacy, legal compliance, and interviewer/candidate experience, recording, transcribing, or using AI notetaker tools during interviews is not permitted without our prior written consent. Handwritten notes are welcome. If you need an accommodation (e.g., captions), email recruiting@getrecharge.com before your interview—we’ll arrange an approved solution.\n\nBenefits at a Glance\n\n - Medical, dental and vision plans\n\n - Retirement plan with employer contribution\n\n - Flexible Time Off\n\n - Paid Parental Leave\n\n - Monthly Remote Life and Merchant stipends\n\nRecharge http://www.rechargepayments.com/ | Instagram https://www.instagram.com/rechargepayments/?hl=en | Twitter https://twitter.com/ReChargePayment | Facebook https://www.facebook.com/rechargepayments/\n\n\nRecharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment.\n"}],"apiVersion":"1"}