Salient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.
We are:
Backed by a16z and Y Combinator, with $75M raised in Series A funding
Cash flow positive and profitable, with mid eight figure ARR achieved in under two years
Already serving more than 20% of the auto lending industry
Processing millions of real customer calls and transactions every day
Fully deployed in production with major financial institutions
Actively expanding into new financial services segments
Building together in person in San Francisco
We are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.
About the Role
We're seeking a Sr Software Engineer, Product to help us reshape how millions of loans are serviced through artificial intelligence. As a Product Engineer at Salient, you'll build and enhance our AI platform that automates and improves every aspect of loan servicing - from payment processing to fraud prevention to customer support. You will be responsible for both the 0→1 MVP development and the 1→10 growth and scaling of a product. You'll work directly on features that help lenders better serve their customers while improving compliance and reducing risk.
Responsibilities
Develop complete features across both frontend and backend layers of our application
Write clean, maintainable, and efficient code with appropriate test coverage
Troubleshoot and debug complex issues across the technology stack
Optimize application performance and scalability
Own both product manager and software engineer responsibilities
Balance technical considerations with user needs and business goals
Incorporate customer feedback into product and features
Requirements
4+ years of software engineering experience
Strong Python proficiency
Proven track record of shipping user-focused products
Excellence in cross-functional collaboration and communication
Deep empathy for user needs and passion for user experience
Enjoy being hacky - getting something out to the customer as soon as possible
Experience building scalable systems
We’re hiring for full stack and backend roles
Ability to work 4 days a week from our San Francisco office (open to candidates willing to relocate)
Nice to Have
Experience in highly regulated industry
Combination of both big tech and start-up experience
Knowledge of auto loan servicing
At Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week, beginning at 8:00 AM, with four days spent collaborating in person at our San Francisco office.
We also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches.
By applying, you acknowledge that your personal information will be processed in accordance with our Privacy Policy.
","descriptionPlain":"ABOUT US\n\nSalient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.\n\nWe are:\n\n - Backed by a16z and Y Combinator, with $75M raised in Series A funding\n\n - Cash flow positive and profitable, with mid eight figure ARR achieved in under two years\n\n - Already serving more than 20% of the auto lending industry\n\n - Processing millions of real customer calls and transactions every day\n\n - Fully deployed in production with major financial institutions\n\n - Actively expanding into new financial services segments\n\n - Building together in person in San Francisco\n\nWe are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.\n\n\n\nAbout the Role\n\nWe're seeking a Sr Software Engineer, Product to help us reshape how millions of loans are serviced through artificial intelligence. As a Product Engineer at Salient, you'll build and enhance our AI platform that automates and improves every aspect of loan servicing - from payment processing to fraud prevention to customer support. You will be responsible for both the 0→1 MVP development and the 1→10 growth and scaling of a product. You'll work directly on features that help lenders better serve their customers while improving compliance and reducing risk. \n\n\n\nResponsibilities\n\n - Develop complete features across both frontend and backend layers of our application\n\n - Write clean, maintainable, and efficient code with appropriate test coverage\n\n - Troubleshoot and debug complex issues across the technology stack\n\n - Optimize application performance and scalability\n\n - Own both product manager and software engineer responsibilities\n\n - Balance technical considerations with user needs and business goals\n\n - Incorporate customer feedback into product and features\n\n\n\nRequirements\n\n - 4+ years of software engineering experience\n\n - Strong Python proficiency\n\n - Proven track record of shipping user-focused products\n\n - Excellence in cross-functional collaboration and communication\n\n - Deep empathy for user needs and passion for user experience\n\n - Enjoy being hacky - getting something out to the customer as soon as possible\n\n - Experience building scalable systems\n\n - We’re hiring for full stack and backend roles\n\n - Ability to work 4 days a week from our San Francisco office (open to candidates willing to relocate)\n\n\n\nNice to Have\n\n - Experience in highly regulated industry\n\n - Combination of both big tech and start-up experience\n\n - Knowledge of auto loan servicing\n\n \n\nAt Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week, beginning at 8:00 AM, with four days spent collaborating in person at our San Francisco office.\n\nWe also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches.\n\nBy applying, you acknowledge that your personal information will be processed in accordance with our Privacy Policy https://www.trysalient.com/legal/privacy-policy."},{"id":"5bef27e7-17b3-4ad0-93e0-9e430409acd4","title":"Applied AI Engineer","department":"Applied AI","team":"Applied AI","employmentType":"FullTime","location":"SF Headquarters","secondaryLocations":[],"publishedAt":"2026-05-20T22:56:41.449+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/salient/5bef27e7-17b3-4ad0-93e0-9e430409acd4","applyUrl":"https://jobs.ashbyhq.com/salient/5bef27e7-17b3-4ad0-93e0-9e430409acd4/application","descriptionHtml":"Salient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.
We are:
Backed by a16z and Y Combinator, with $75M raised in Series A funding
Cash flow positive and profitable, with mid eight figure ARR achieved in under two years
Already serving more than 20% of the auto lending industry
Processing millions of real customer calls and transactions every day
Fully deployed in production with major financial institutions
Actively expanding into new financial services segments
Building together in person in San Francisco
We are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.
We’re looking for a Member of Technical Staff to help build the speech and language models behind Salient’s production voice agents.
You’ll work on challenging problems in speech and language modeling. Many of these problems look solved in academic benchmarks, but remain deeply unsolved in real-world production.
This is a high-ownership role on a small, elite team. You’ll own core parts of the system end to end, and everything you do will have direct revenue impact.
Build and improve production speech models and systems with the ultimate goal of improving real-time conversational quality.
Post-train LLMs for voice agents used for consumer finance.
Develop evals, harnesses, and monitoring systems.
Work across models, data, infrastructure, and product to improve end-to-end agent quality.
Own major technical areas with significant autonomy, from problem definition to production deployment.
Strong engineering fundamentals and ability to build reliable production systems.
Experience with speech modeling, or LLM post-training.
Familiarity with areas such as ASR, TTS, turn detection, speech enhancement, multilingual speech, LLM post-training, or model evaluation.
Ability to diagnose messy real-world model failures and turn them into practical improvements.
High ownership, strong execution speed, and comfort operating in ambiguous technical areas.
Prior experience in speech modeling and LLM post-training is ideal, but not required. We care more about slope, intensity, and technical ability than exact background.
Exceptional engineers who are highly driven and excited to work on hard AI problems are encouraged to apply!
Work on the full stack of production voice AI.
Own and lead core product areas on a small, high-caliber team.
Ship improvements that affect millions of live conversations.
Tackle real-world speech problems that are still unsolved outside of benchmarks.
At Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week, beginning at 8:00 AM, with four days spent collaborating in person at our San Francisco office.
We also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches.
By applying, you acknowledge that your personal information will be processed in accordance with our Privacy Policy.
","descriptionPlain":"ABOUT US\n\nSalient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.\n\nWe are:\n\n - Backed by a16z and Y Combinator, with $75M raised in Series A funding\n\n - Cash flow positive and profitable, with mid eight figure ARR achieved in under two years\n\n - Already serving more than 20% of the auto lending industry\n\n - Processing millions of real customer calls and transactions every day\n\n - Fully deployed in production with major financial institutions\n\n - Actively expanding into new financial services segments\n\n - Building together in person in San Francisco\n\nWe are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.\n\n\nABOUT THE ROLE\n\nWe’re looking for a Member of Technical Staff to help build the speech and language models behind Salient’s production voice agents.\n\nYou’ll work on challenging problems in speech and language modeling. Many of these problems look solved in academic benchmarks, but remain deeply unsolved in real-world production.\n\nThis is a high-ownership role on a small, elite team. You’ll own core parts of the system end to end, and everything you do will have direct revenue impact.\n\n\n\n\nWHAT YOU’LL DO\n\n - Build and improve production speech models and systems with the ultimate goal of improving real-time conversational quality.\n\n - Post-train LLMs for voice agents used for consumer finance.\n\n - Develop evals, harnesses, and monitoring systems.\n\n - Work across models, data, infrastructure, and product to improve end-to-end agent quality.\n\n - Own major technical areas with significant autonomy, from problem definition to production deployment.\n\n\n\n\nWHAT WE’RE LOOKING FOR\n\n - Strong engineering fundamentals and ability to build reliable production systems.\n\n - Experience with speech modeling, or LLM post-training.\n\n - Familiarity with areas such as ASR, TTS, turn detection, speech enhancement, multilingual speech, LLM post-training, or model evaluation.\n\n - Ability to diagnose messy real-world model failures and turn them into practical improvements.\n\n - High ownership, strong execution speed, and comfort operating in ambiguous technical areas.\n\n - Prior experience in speech modeling and LLM post-training is ideal, but not required. We care more about slope, intensity, and technical ability than exact background. \n\n - Exceptional engineers who are highly driven and excited to work on hard AI problems are encouraged to apply! \n\n\nWHY JOIN\n\n - Work on the full stack of production voice AI.\n\n - Own and lead core product areas on a small, high-caliber team.\n\n - Ship improvements that affect millions of live conversations.\n\n - Tackle real-world speech problems that are still unsolved outside of benchmarks.\n\nAt Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week, beginning at 8:00 AM, with four days spent collaborating in person at our San Francisco office.\n\nWe also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches.\n\nBy applying, you acknowledge that your personal information will be processed in accordance with our Privacy Policy https://www.trysalient.com/legal/privacy-policy."},{"id":"1dcecdaf-190c-476f-8fd1-56be2e715f1e","title":"Full Stack Engineer, Front-End","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"SF Headquarters","secondaryLocations":[],"publishedAt":"2026-07-13T15:33:48.606+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/salient/1dcecdaf-190c-476f-8fd1-56be2e715f1e","applyUrl":"https://jobs.ashbyhq.com/salient/1dcecdaf-190c-476f-8fd1-56be2e715f1e/application","descriptionHtml":"Salient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.
We are:
Backed by a16z and Y Combinator, with $75M raised in Series A funding
Cash flow positive and profitable, with mid eight figure ARR achieved in under two years
Already serving more than 20% of the auto lending industry
Processing millions of real customer calls and transactions every day
Fully deployed in production with major financial institutions
Actively expanding into new financial services segments
Building together in person in San Francisco
We are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.
We are looking for a frontend focused Full Stack Engineer to build powerful, intuitive product experiences that help users understand and act on complex data.
You will primarily own our frontend systems and user experience while working across APIs, backend services, data models, and infrastructure when needed to deliver complete solutions. You will collaborate closely with product, design, AI, engineering, and customers to turn ambiguous problems into polished, production ready features.
This role requires more than strong execution. We are looking for someone who is highly proactive, takes full ownership of outcomes, and does not wait to be told what to do. You should naturally identify gaps, clarify ambiguity, surface risks early, and drive work forward across teams.
You will be an early and visible member of a small, fast moving engineering team, owning features from problem definition through launch and iteration, contributing to frontend architecture and product strategy, and helping shape the future of our products as we scale.
Own product features end to end, from initial problem definition through implementation, launch, adoption, and iteration
Design and implement responsive, performant user interfaces using React and TypeScript
Translate complex financial and operational workflows into simple, intuitive product experiences
Work across frontend applications, APIs, backend services, and data models to deliver complete solutions
Proactively identify product, usability, and technical gaps and drive them toward resolution
Work directly with customers and internal stakeholders to understand their workflows and uncover problems that may not yet have clearly defined requirements
Collaborate across product, design, AI, and engineering to make decisions and ship quickly
Help define frontend architecture and build reusable, scalable UI components
Integrate frontend applications with APIs, services, and AI driven workflows
Ship clean, testable, and maintainable code on a rapid release cycle
Monitor how your work performs in production and take responsibility for fixing issues and improving outcomes
Surface blockers, risks, and missed expectations early rather than waiting for them to become larger problems
Advocate for the customer in product and engineering discussions
4 or more years of experience building production software, with deep expertise in frontend development and experience working across the stack
Strong proficiency in React, TypeScript, modern JavaScript, and frontend tooling
Experience building or integrating with APIs, backend services, and production data systems
Deep understanding of responsive design, browser performance, accessibility, and maintainable UI architecture
A strong sense of ownership. You take responsibility for the quality, delivery, and impact of your work
A highly proactive working style. You identify what needs to happen next and move it forward without waiting for detailed direction
A bias for action. You make thoughtful, pragmatic tradeoffs and maintain momentum in ambiguous situations
Strong product judgment and the ability to turn loosely defined customer problems into concrete solutions
A customer obsessed mindset. You engage with users, understand their workflows, and translate their pain points into product improvements
The ability to operate independently while collaborating closely with a fast moving team
A habit of communicating progress, risks, and tradeoffs clearly and early
High standards for quality without allowing perfectionism to prevent shipping
Comfort working in an environment where feedback comes directly from production users and enterprise partners
Excellent written and verbal communication skills
Located in, or willing to relocate to, San Francisco
At Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week, beginning at 8:00 AM, with four days spent collaborating in person at our San Francisco office.
We also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches.
By applying, you acknowledge that your personal information will be processed in accordance with our Privacy Policy.
","descriptionPlain":"ABOUT US\n\nSalient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.\n\nWe are:\n\n - Backed by a16z and Y Combinator, with $75M raised in Series A funding\n\n - Cash flow positive and profitable, with mid eight figure ARR achieved in under two years\n\n - Already serving more than 20% of the auto lending industry\n\n - Processing millions of real customer calls and transactions every day\n\n - Fully deployed in production with major financial institutions\n\n - Actively expanding into new financial services segments\n\n - Building together in person in San Francisco\n\nWe are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.\n\n\nABOUT THE ROLE\n\nWe are looking for a frontend focused Full Stack Engineer to build powerful, intuitive product experiences that help users understand and act on complex data.\n\nYou will primarily own our frontend systems and user experience while working across APIs, backend services, data models, and infrastructure when needed to deliver complete solutions. You will collaborate closely with product, design, AI, engineering, and customers to turn ambiguous problems into polished, production ready features.\n\nThis role requires more than strong execution. We are looking for someone who is highly proactive, takes full ownership of outcomes, and does not wait to be told what to do. You should naturally identify gaps, clarify ambiguity, surface risks early, and drive work forward across teams.\n\nYou will be an early and visible member of a small, fast moving engineering team, owning features from problem definition through launch and iteration, contributing to frontend architecture and product strategy, and helping shape the future of our products as we scale.\n\n\n\n\nWHAT YOU’LL DO\n\n - Own product features end to end, from initial problem definition through implementation, launch, adoption, and iteration\n\n - Design and implement responsive, performant user interfaces using React and TypeScript\n\n - Translate complex financial and operational workflows into simple, intuitive product experiences\n\n - Work across frontend applications, APIs, backend services, and data models to deliver complete solutions\n\n - Proactively identify product, usability, and technical gaps and drive them toward resolution\n\n - Work directly with customers and internal stakeholders to understand their workflows and uncover problems that may not yet have clearly defined requirements\n\n - Collaborate across product, design, AI, and engineering to make decisions and ship quickly\n\n - Help define frontend architecture and build reusable, scalable UI components\n\n - Integrate frontend applications with APIs, services, and AI driven workflows\n\n - Ship clean, testable, and maintainable code on a rapid release cycle\n\n - Monitor how your work performs in production and take responsibility for fixing issues and improving outcomes\n\n - Surface blockers, risks, and missed expectations early rather than waiting for them to become larger problems\n\n - Advocate for the customer in product and engineering discussions\n \n \n\n\nWHAT YOU’LL BRING\n\n - 4 or more years of experience building production software, with deep expertise in frontend development and experience working across the stack\n\n - Strong proficiency in React, TypeScript, modern JavaScript, and frontend tooling\n\n - Experience building or integrating with APIs, backend services, and production data systems\n\n - Deep understanding of responsive design, browser performance, accessibility, and maintainable UI architecture\n\n - A strong sense of ownership. You take responsibility for the quality, delivery, and impact of your work\n\n - A highly proactive working style. You identify what needs to happen next and move it forward without waiting for detailed direction\n\n - A bias for action. You make thoughtful, pragmatic tradeoffs and maintain momentum in ambiguous situations\n\n - Strong product judgment and the ability to turn loosely defined customer problems into concrete solutions\n\n - A customer obsessed mindset. You engage with users, understand their workflows, and translate their pain points into product improvements\n\n - The ability to operate independently while collaborating closely with a fast moving team\n\n - A habit of communicating progress, risks, and tradeoffs clearly and early\n\n - High standards for quality without allowing perfectionism to prevent shipping\n\n - Comfort working in an environment where feedback comes directly from production users and enterprise partners\n\n - Excellent written and verbal communication skills\n\n - Located in, or willing to relocate to, San Francisco\n\nAt Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week, beginning at 8:00 AM, with four days spent collaborating in person at our San Francisco office.\n\nWe also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches.\n\nBy applying, you acknowledge that your personal information will be processed in accordance with our Privacy Policy https://www.trysalient.com/legal/privacy-policy."},{"id":"cae6bf34-0e59-449d-86e8-02fd0e6cf0eb","title":"Infrastructure Engineer","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"SF Headquarters","secondaryLocations":[],"publishedAt":"2026-03-19T22:02:00.893+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/salient/cae6bf34-0e59-449d-86e8-02fd0e6cf0eb","applyUrl":"https://jobs.ashbyhq.com/salient/cae6bf34-0e59-449d-86e8-02fd0e6cf0eb/application","descriptionHtml":"Salient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.
We are:
Backed by a16z and Y Combinator, with $75M raised in Series A funding
Cash flow positive and profitable, with mid eight figure ARR achieved in under two years
Already serving more than 20% of the auto lending industry
Processing millions of real customer calls and transactions every day
Fully deployed in production with major financial institutions
Actively expanding into new financial services segments
Building together in person in San Francisco
We are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.
We're looking for an Infrastructure Engineer to architect and own the systems that power Salient at scale. This is a high-impact IC role focused on infrastructure engineering. You'll define how we build, deploy, and operate the infrastructure that processes millions of real financial transactions and customer interactions daily. You'll set the technical direction for reliability, scalability, and developer velocity across the stack to make sure the platform can support whatever we're building next.
We are one of the fastest-growing companies in the AI space. We quadrupled our revenue last year and are now handling close to a million calls per day.
You’ll have an insane amount of ownership and be part of our journey as we undergo exponential growth, both in business and in engineering.
We are an AI-native company, constantly staying ahead of the curve in AI tooling and engineering best practices. You’ll play a direct role in driving this forward.
We have a no-BS culture that is hyper-focused on building a successful (and highly profitable) business.
Lead architectural decisions and technical reviews for infrastructure-critical initiatives.
Design, build, and own the cloud infrastructure (AWS/GCP) that runs Salient, from compute and networking to storage and observability.
Develop scalable harnesses that enable coding agents to operate reliably without compromising system stability or code quality.
Partner closely with the modeling team to optimize the serving and performance of GPU-intensive workloads.
Drive reliability and performance across the stack by defining SLOs, building robust monitoring and alerting, and leading incident response and postmortems.
Own developer platform investments that materially improve engineering velocity, including CI/CD, deployment tooling, environments, and internal infrastructure abstractions.
Establish infrastructure best practices, patterns, and standards as a technical authority across the engineering org.
Identify and reduce technical debt across infrastructure systems, with a focus on long-term scalability and operational health.
2-8 years of software engineering experience, with 2+ years at the senior or staff level in infrastructure/platform roles, working on large-scale distributed systems.
Deep expertise in cloud platforms (AWS or GCP) - compute, networking, storage, IAM, and cost optimization.
Expert in infrastructure-as-code, with a strong track record of building scalable automation systems.
Extensive experience owning and scaling Kubernetes and CI/CD systems in high-throughput, production environments.
Track record of building and operating high-availability, high-throughput distributed systems with mature observability practices.
Strong technical communication - able to document architecture clearly and influence engineering decisions across teams.
Background in security.
Exposure to serving AI/ML workloads.
Combination of big tech and startup experience.
At Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week, beginning at 8:00 AM, with four days spent collaborating in person at our San Francisco office.
We also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches.
By applying, you acknowledge that your personal information will be processed in accordance with our Privacy Policy.
","descriptionPlain":"ABOUT US\n\nSalient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.\n\nWe are:\n\n - Backed by a16z and Y Combinator, with $75M raised in Series A funding\n\n - Cash flow positive and profitable, with mid eight figure ARR achieved in under two years\n\n - Already serving more than 20% of the auto lending industry\n\n - Processing millions of real customer calls and transactions every day\n\n - Fully deployed in production with major financial institutions\n\n - Actively expanding into new financial services segments\n\n - Building together in person in San Francisco\n\nWe are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.\n\n\nABOUT THE ROLE\n\nWe're looking for an Infrastructure Engineer to architect and own the systems that power Salient at scale. This is a high-impact IC role focused on infrastructure engineering. You'll define how we build, deploy, and operate the infrastructure that processes millions of real financial transactions and customer interactions daily. You'll set the technical direction for reliability, scalability, and developer velocity across the stack to make sure the platform can support whatever we're building next.\n\n\n\n\nWHY US?\n\n - We are one of the fastest-growing companies in the AI space. We quadrupled our revenue last year and are now handling close to a million calls per day.\n\n - You’ll have an insane amount of ownership and be part of our journey as we undergo exponential growth, both in business and in engineering.\n\n - We are an AI-native company, constantly staying ahead of the curve in AI tooling and engineering best practices. You’ll play a direct role in driving this forward.\n\n - We have a no-BS culture that is hyper-focused on building a successful (and highly profitable) business.\n\n\n\n\nWHAT YOU'LL DO\n\n - Lead architectural decisions and technical reviews for infrastructure-critical initiatives.\n\n - Design, build, and own the cloud infrastructure (AWS/GCP) that runs Salient, from compute and networking to storage and observability.\n\n - Develop scalable harnesses https://openai.com/index/harness-engineering/ that enable coding agents to operate reliably without compromising system stability or code quality.\n\n - Partner closely with the modeling team to optimize the serving and performance of GPU-intensive workloads.\n\n - Drive reliability and performance across the stack by defining SLOs, building robust monitoring and alerting, and leading incident response and postmortems.\n\n - Own developer platform investments that materially improve engineering velocity, including CI/CD, deployment tooling, environments, and internal infrastructure abstractions.\n\n - Establish infrastructure best practices, patterns, and standards as a technical authority across the engineering org.\n\n - Identify and reduce technical debt across infrastructure systems, with a focus on long-term scalability and operational health.\n\n\n\n\nWHAT YOU'LL BRING\n\n - 2-8 years of software engineering experience, with 2+ years at the senior or staff level in infrastructure/platform roles, working on large-scale distributed systems.\n\n - Deep expertise in cloud platforms (AWS or GCP) - compute, networking, storage, IAM, and cost optimization.\n\n - Expert in infrastructure-as-code, with a strong track record of building scalable automation systems.\n\n - Extensive experience owning and scaling Kubernetes and CI/CD systems in high-throughput, production environments.\n\n - Track record of building and operating high-availability, high-throughput distributed systems with mature observability practices.\n\n - Strong technical communication - able to document architecture clearly and influence engineering decisions across teams.\n\n\n\n\nNICE TO HAVE\n\n - Background in security.\n\n - Exposure to serving AI/ML workloads.\n\n - Combination of big tech and startup experience.\n\nAt Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week, beginning at 8:00 AM, with four days spent collaborating in person at our San Francisco office.\n\nWe also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches.\n\nBy applying, you acknowledge that your personal information will be processed in accordance with our Privacy Policy https://www.trysalient.com/legal/privacy-policy."},{"id":"a213eea8-ef18-40cb-b693-67ca3900c7fb","title":"Software Engineer, Product","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"SF Headquarters","secondaryLocations":[],"publishedAt":"2026-05-12T19:48:21.487+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/salient/a213eea8-ef18-40cb-b693-67ca3900c7fb","applyUrl":"https://jobs.ashbyhq.com/salient/a213eea8-ef18-40cb-b693-67ca3900c7fb/application","descriptionHtml":"Salient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.
We are:
Backed by a16z and Y Combinator, with $75M raised in Series A funding
Cash flow positive and profitable, with mid eight figure ARR achieved in under two years
Already serving more than 20% of the auto lending industry
Processing millions of real customer calls and transactions every day
Fully deployed in production with major financial institutions
Actively expanding into new financial services segments
Building together in person in San Francisco
We are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.
About the Role
We're seeking a Software Engineer, Product to work directly with our customers to implement our technology and build any required customizations. In this role, you will apply your problem-solving ability, creativity, and technical skills to be a customer’s first resource for implementing AI agents in their company. This role is critical in helping us deliver reliable, compliant, and efficient customer service solutions to millions of borrowers.
Responsibilities
You will own the end-to-end implementation and execution of high-stakes customer engagements and projects, determining what the customer requirements are and how best to apply our Voice AI Agent solution
Implement and build new features with customers, and implement them in the core engineering product
Requirements
Relevant college and post-college work experience in a fast moving work environment
Customer-facing polish, with ability to extract requirements and run discovery - strong communicator
Ownership mindset — someone who treats every deployment like a mission-critical project
Strong hands on coder with proven proficiency in programming languages in either Python, Typescript or Javascript
Excellence in technical documentation and cross-team communication
Ability to collaborate with technical and non-technical customers, and comfortable working in a dynamic environment with evolving objectives and many iterations with customers
Ability to work 4 days a week from our San Francisco office (open to candidates willing to relocate)
At Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week, beginning at 8:00 AM, with four days spent collaborating in person at our San Francisco office.
We also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches.
By applying, you acknowledge that your personal information will be processed in accordance with our Privacy Policy.
","descriptionPlain":"ABOUT US\n\nSalient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.\n\nWe are:\n\n - Backed by a16z and Y Combinator, with $75M raised in Series A funding\n\n - Cash flow positive and profitable, with mid eight figure ARR achieved in under two years\n\n - Already serving more than 20% of the auto lending industry\n\n - Processing millions of real customer calls and transactions every day\n\n - Fully deployed in production with major financial institutions\n\n - Actively expanding into new financial services segments\n\n - Building together in person in San Francisco\n\nWe are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.\n\n\n\nAbout the Role\n\nWe're seeking a Software Engineer, Product to work directly with our customers to implement our technology and build any required customizations. In this role, you will apply your problem-solving ability, creativity, and technical skills to be a customer’s first resource for implementing AI agents in their company. This role is critical in helping us deliver reliable, compliant, and efficient customer service solutions to millions of borrowers.\n\n\n\nResponsibilities\n\n - You will own the end-to-end implementation and execution of high-stakes customer engagements and projects, determining what the customer requirements are and how best to apply our Voice AI Agent solution\n\n - Implement and build new features with customers, and implement them in the core engineering product\n \n \n\nRequirements\n\n - Relevant college and post-college work experience in a fast moving work environment\n\n - Customer-facing polish, with ability to extract requirements and run discovery - strong communicator\n\n - Ownership mindset — someone who treats every deployment like a mission-critical project\n\n - Strong hands on coder with proven proficiency in programming languages in either Python, Typescript or Javascript\n\n - Excellence in technical documentation and cross-team communication\n\n - Ability to collaborate with technical and non-technical customers, and comfortable working in a dynamic environment with evolving objectives and many iterations with customers\n\n - Ability to work 4 days a week from our San Francisco office (open to candidates willing to relocate)\n\n\n\nAt Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week, beginning at 8:00 AM, with four days spent collaborating in person at our San Francisco office.\n\nWe also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches.\n\nBy applying, you acknowledge that your personal information will be processed in accordance with our Privacy Policy https://www.trysalient.com/legal/privacy-policy."},{"id":"05f9e1bb-7d82-4ed7-acb9-ad0e99574eaa","title":"Head of People","department":"Business","team":"Business","employmentType":"FullTime","location":"SF Headquarters","secondaryLocations":[],"publishedAt":"2026-02-03T19:43:11.127+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/salient/05f9e1bb-7d82-4ed7-acb9-ad0e99574eaa","applyUrl":"https://jobs.ashbyhq.com/salient/05f9e1bb-7d82-4ed7-acb9-ad0e99574eaa/application","descriptionHtml":"Salient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.
We are:
Backed by a16z and Y Combinator, with $75M raised in Series A funding
Cash flow positive and profitable, with mid eight figure ARR achieved in under two years
Already serving more than 20% of the auto lending industry
Processing millions of real customer calls and transactions every day
Fully deployed in production with major financial institutions
Actively expanding into new financial services segments
Building together in person in San Francisco
We are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.
We're scaling from 50 to 100+ employees over the next year and need a people leader to take our people function to the next level. We have the basics in place (Rippling, benefits), but we need someone who can build strategic HR infrastructure, shape our culture, and partner with leadership on talent decisions.
You'll be our first dedicated people leader, evolving our people function from foundational to strategic. You'll own everything from performance management to compensation frameworks, employee relations to culture initiatives. You report to the CEO and partner closely with leadership on all people decisions.
Build and own our people strategy - performance management, compensation, employee development, and culture
Partner with leadership on organizational design, headcount planning, and talent decisions
Evolve HR infrastructure - refine policies, ensure compliance, optimize benefits programs
Design and implement performance management frameworks - goal-setting, reviews, promotion cycles, career development
Lead compensation strategy - maintain equitable pay bands, manage equity grants, conduct market benchmarking
Drive culture and engagement initiatives - team events, values definition, employee feedback loops, DEI programs
Manage employee relations - coach managers on difficult conversations, resolve conflicts, handle sensitive situations
Build manager enablement programs - training on feedback, performance management, hiring decisions
Ensure compliance with employment laws and regulations across all locations
Partner with recruiting lead on hiring strategy and process improvements
Must-Haves:
5-8+ years in People/HR roles at high-growth startups, with at least 2 years in leadership
Experience scaling people functions at early-stage companies (50-200 employees)
Track record designing and implementing people processes (performance management, compensation, onboarding, career frameworks)
Business partner mentality - you advise leadership on strategic decisions, not just execute HR tasks
Strong coaching skills - you develop managers and help them navigate people challenges
Comfort with ambiguity - you build infrastructure without waiting for perfect clarity
Excellent judgment on sensitive employee matters
Nice to Have:
Experience in fintech, lending, or regulated industries
Background in AI/ML or technical product companies
Previous experience scaling a company through hyper-growth (50→200+ employees)
Knowledge of multi-state employment compliance
Take the people function from foundational to strategic as our first people leader
Direct partnership with CEO and leadership team on all people decisions
Shape company culture during critical growth phase
High impact - your work directly affects every employee and shapes our trajectory
At Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week, beginning at 8:00 AM, with four days spent collaborating in person at our San Francisco office.
We also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches.
By applying, you acknowledge that your personal information will be processed in accordance with our Privacy Policy.
","descriptionPlain":"ABOUT US\n\nSalient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.\n\nWe are:\n\n - Backed by a16z and Y Combinator, with $75M raised in Series A funding\n\n - Cash flow positive and profitable, with mid eight figure ARR achieved in under two years\n\n - Already serving more than 20% of the auto lending industry\n\n - Processing millions of real customer calls and transactions every day\n\n - Fully deployed in production with major financial institutions\n\n - Actively expanding into new financial services segments\n\n - Building together in person in San Francisco\n\nWe are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.\n\n\nWHY WE'RE HIRING\n\nWe're scaling from 50 to 100+ employees over the next year and need a people leader to take our people function to the next level. We have the basics in place (Rippling, benefits), but we need someone who can build strategic HR infrastructure, shape our culture, and partner with leadership on talent decisions.\n\n\n\n\nTHE ROLE\n\nYou'll be our first dedicated people leader, evolving our people function from foundational to strategic. You'll own everything from performance management to compensation frameworks, employee relations to culture initiatives. You report to the CEO and partner closely with leadership on all people decisions.\n\n\n\n\nWHAT YOU'LL DO\n\n - Build and own our people strategy - performance management, compensation, employee development, and culture\n\n - Partner with leadership on organizational design, headcount planning, and talent decisions\n\n - Evolve HR infrastructure - refine policies, ensure compliance, optimize benefits programs\n\n - Design and implement performance management frameworks - goal-setting, reviews, promotion cycles, career development\n\n - Lead compensation strategy - maintain equitable pay bands, manage equity grants, conduct market benchmarking\n\n - Drive culture and engagement initiatives - team events, values definition, employee feedback loops, DEI programs\n\n - Manage employee relations - coach managers on difficult conversations, resolve conflicts, handle sensitive situations\n\n - Build manager enablement programs - training on feedback, performance management, hiring decisions\n\n - Ensure compliance with employment laws and regulations across all locations\n\n - Partner with recruiting lead on hiring strategy and process improvements\n\n\n\n\nWHAT WE'RE LOOKING FOR\n\nMust-Haves:\n\n - 5-8+ years in People/HR roles at high-growth startups, with at least 2 years in leadership\n\n - Experience scaling people functions at early-stage companies (50-200 employees)\n\n - Track record designing and implementing people processes (performance management, compensation, onboarding, career frameworks)\n\n - Business partner mentality - you advise leadership on strategic decisions, not just execute HR tasks\n\n - Strong coaching skills - you develop managers and help them navigate people challenges\n\n - Comfort with ambiguity - you build infrastructure without waiting for perfect clarity\n\n - Excellent judgment on sensitive employee matters\n\nNice to Have:\n\n - Experience in fintech, lending, or regulated industries\n\n - Background in AI/ML or technical product companies\n\n - Previous experience scaling a company through hyper-growth (50→200+ employees)\n\n - Knowledge of multi-state employment compliance\n\n\n\n\nWHAT MAKES THIS ROLE INTERESTING\n\n - Take the people function from foundational to strategic as our first people leader\n\n - Direct partnership with CEO and leadership team on all people decisions\n\n - Shape company culture during critical growth phase\n\n - High impact - your work directly affects every employee and shapes our trajectory\n\nAt Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week, beginning at 8:00 AM, with four days spent collaborating in person at our San Francisco office.\n\nWe also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches.\n\nBy applying, you acknowledge that your personal information will be processed in accordance with our Privacy Policy https://www.trysalient.com/legal/privacy-policy."},{"id":"3d366f93-aa38-43a2-a4a6-2d9da18e9ef2","title":"Founder's Office","department":"Founder's Office","team":"Founder's Office","employmentType":"FullTime","location":"SF Headquarters","secondaryLocations":[],"publishedAt":"2026-08-06T15:38:33.112+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/salient/3d366f93-aa38-43a2-a4a6-2d9da18e9ef2","applyUrl":"https://jobs.ashbyhq.com/salient/3d366f93-aa38-43a2-a4a6-2d9da18e9ef2/application","descriptionHtml":"Salient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.
We are:
Backed by a16z and Y Combinator, with $75M raised in Series A funding
Cash flow positive and profitable, with mid eight figure ARR achieved in under two years
Already serving more than 20% of the auto lending industry
Processing millions of real customer calls and transactions every day
Fully deployed in production with major financial institutions
Actively expanding into new financial services segments
Building together in person in San Francisco
We are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.
You'll sit in the Founder's Office and act as force-multiplier to the CEO and leadership team. This is not a \"coordination\" role—this is an execution role. You'll take ambiguous, cross-functional problems (GTM, product ops, compliance ops, customer delivery, internal cadence) and drive them to crisp plans, clear owners, and shipped outcomes.
If you're the kind of person who can go from \"figure out what's broken\" → \"write the plan\" → \"align stakeholders\" → \"project-manage to completion\" without needing permission every step, you'll thrive here.
CEO / Founder Enablement
Own the CEO's operating cadence: weekly priorities, OKR/KR tracking, meeting hygiene, decision logs, follow-ups.
Turn leadership conversations into action: write crisp memos, capture decisions, assign owners, drive closure.
Prepare internal/external meetings: briefs, stakeholder maps, agendas, talking points, and post-meeting execution.
Strategic & Cross-Functional Execution
Run special projects across Product, Eng, Compliance, Sales, and Customer Success (often simultaneously).
Build lightweight systems: dashboards, templates, playbooks, and operating routines that scale.
Drive \"0→1\" initiatives: new customer onboarding plans, pilot definitions, KPI frameworks, pricing/packaging analysis, process redesign.
GTM / Customer Delivery Ops
Support enterprise deal execution: proposal/SOW hygiene, pricing models, redline coordination, mutual action plans.
Create customer-ready artifacts: exec-friendly updates, ROI/KPI reporting, launch comms, rollout plans.
Own the details on high-stakes timelines: dependencies, risk flags, escalation paths.
Compliance / Quality / Governance (core to our space)
Help operationalize compliance: tracking policy updates, QA workflows, audit-ready documentation, evidence collection.
Maintain discipline around change management: what changed, why, who approved, what's the rollout plan.
Internal Operations
Improve internal throughput: planning rituals, meeting structures, hiring process upgrades, tooling choices.
Partner with Finance/BizOps on budgeting, vendor management, and operational metrics as needed.
What Success Looks Like (First 90 Days)
You've built a reliable founder/leadership operating cadence (priorities, KPIs, decision logs, follow-up system).
2–4 cross-functional projects are moving faster because you're driving alignment and execution.
Leadership is spending less time on coordination and more time on decisions.
Customer launches and deliverables are cleaner: clearer owners, fewer surprises, tighter comms.
High-agency operator: you proactively diagnose problems and drive solutions end-to-end.
Structured thinker: you write clearly, make crisp plans, and turn ambiguity into concrete next steps.
Low ego, high standards: you do what it takes, and you care about quality.
Fast learner: you can ramp quickly in complex, regulated domains.
Trustworthy: you handle sensitive information with discretion.
Comfortable with intensity: early-stage pace, shifting priorities, and high expectations.
2–6 years experience in a demanding environment: startup ops, consulting, banking/fintech ops, product ops, investment/strategy, or founder-led roles.
Prior work with enterprise customers and/or regulated workflows (finance, insurance, healthcare).
Strong writing: memos, project plans, customer updates, specs.
Project management (real execution, not just status updates)
Exceptional written and verbal communication
Analytical ability (Excel/Sheets, basic modeling, KPI design)
Stakeholder management (execs + ICs, internal + external)
Operational rigor (process, documentation, follow-through)
At Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week, beginning at 8:00 AM, with four days spent collaborating in person at our San Francisco office.
We also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches.
By applying, you acknowledge that your personal information will be processed in accordance with our Privacy Policy.
","descriptionPlain":"ABOUT US\n\nSalient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.\n\nWe are:\n\n - Backed by a16z and Y Combinator, with $75M raised in Series A funding\n\n - Cash flow positive and profitable, with mid eight figure ARR achieved in under two years\n\n - Already serving more than 20% of the auto lending industry\n\n - Processing millions of real customer calls and transactions every day\n\n - Fully deployed in production with major financial institutions\n\n - Actively expanding into new financial services segments\n\n - Building together in person in San Francisco\n\nWe are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.\n\n\nTHE ROLE \n\nYou'll sit in the Founder's Office and act as force-multiplier to the CEO and leadership team. This is not a \"coordination\" role—this is an execution role. You'll take ambiguous, cross-functional problems (GTM, product ops, compliance ops, customer delivery, internal cadence) and drive them to crisp plans, clear owners, and shipped outcomes.\n\nIf you're the kind of person who can go from \"figure out what's broken\" → \"write the plan\" → \"align stakeholders\" → \"project-manage to completion\" without needing permission every step, you'll thrive here.\n\n\n\n\nWHAT YOU'LL DO\n\nCEO / Founder Enablement\n\n - Own the CEO's operating cadence: weekly priorities, OKR/KR tracking, meeting hygiene, decision logs, follow-ups.\n\n - Turn leadership conversations into action: write crisp memos, capture decisions, assign owners, drive closure.\n\n - Prepare internal/external meetings: briefs, stakeholder maps, agendas, talking points, and post-meeting execution.\n\nStrategic & Cross-Functional Execution\n\n - Run special projects across Product, Eng, Compliance, Sales, and Customer Success (often simultaneously).\n\n - Build lightweight systems: dashboards, templates, playbooks, and operating routines that scale.\n\n - Drive \"0→1\" initiatives: new customer onboarding plans, pilot definitions, KPI frameworks, pricing/packaging analysis, process redesign.\n\nGTM / Customer Delivery Ops\n\n - Support enterprise deal execution: proposal/SOW hygiene, pricing models, redline coordination, mutual action plans.\n\n - Create customer-ready artifacts: exec-friendly updates, ROI/KPI reporting, launch comms, rollout plans.\n\n - Own the details on high-stakes timelines: dependencies, risk flags, escalation paths.\n\nCompliance / Quality / Governance (core to our space)\n\n - Help operationalize compliance: tracking policy updates, QA workflows, audit-ready documentation, evidence collection.\n\n - Maintain discipline around change management: what changed, why, who approved, what's the rollout plan.\n\nInternal Operations\n\n - Improve internal throughput: planning rituals, meeting structures, hiring process upgrades, tooling choices.\n\n - Partner with Finance/BizOps on budgeting, vendor management, and operational metrics as needed.\n\nWhat Success Looks Like (First 90 Days)\n\n - You've built a reliable founder/leadership operating cadence (priorities, KPIs, decision logs, follow-up system).\n\n - 2–4 cross-functional projects are moving faster because you're driving alignment and execution.\n\n - Leadership is spending less time on coordination and more time on decisions.\n\n - Customer launches and deliverables are cleaner: clearer owners, fewer surprises, tighter comms.\n\n\n\n\nWHO YOU ARE\n\n - High-agency operator: you proactively diagnose problems and drive solutions end-to-end.\n\n - Structured thinker: you write clearly, make crisp plans, and turn ambiguity into concrete next steps.\n\n - Low ego, high standards: you do what it takes, and you care about quality.\n\n - Fast learner: you can ramp quickly in complex, regulated domains.\n\n - Trustworthy: you handle sensitive information with discretion.\n\n - Comfortable with intensity: early-stage pace, shifting priorities, and high expectations.\n\n\n\n\nPREFERRED BACKGROUND (NOT REQUIRED)\n\n - 2–6 years experience in a demanding environment: startup ops, consulting, banking/fintech ops, product ops, investment/strategy, or founder-led roles.\n\n - Prior work with enterprise customers and/or regulated workflows (finance, insurance, healthcare).\n\n - Strong writing: memos, project plans, customer updates, specs.\n\n\n\n\nSKILLS WE CARE ABOUT\n\n - Project management (real execution, not just status updates)\n\n - Exceptional written and verbal communication\n\n - Analytical ability (Excel/Sheets, basic modeling, KPI design)\n\n - Stakeholder management (execs + ICs, internal + external)\n\n - Operational rigor (process, documentation, follow-through)\n\nAt Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week, beginning at 8:00 AM, with four days spent collaborating in person at our San Francisco office.\n\nWe also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches.\n\nBy applying, you acknowledge that your personal information will be processed in accordance with our Privacy Policy https://www.trysalient.com/legal/privacy-policy."},{"id":"9b5dfd93-3047-4d2f-8f45-0f3a3f9f2834","title":"Technical Recruiter ","department":"Business","team":"Business","employmentType":"FullTime","location":"SF Headquarters","secondaryLocations":[],"publishedAt":"2026-05-27T04:54:52.962+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/salient/9b5dfd93-3047-4d2f-8f45-0f3a3f9f2834","applyUrl":"https://jobs.ashbyhq.com/salient/9b5dfd93-3047-4d2f-8f45-0f3a3f9f2834/application","descriptionHtml":"Salient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.
We are:
Backed by a16z and Y Combinator, with $75M raised in Series A funding
Cash flow positive and profitable, with mid eight figure ARR achieved in under two years
Already serving more than 20% of the auto lending industry
Processing millions of real customer calls and transactions every day
Fully deployed in production with major financial institutions
Actively expanding into new financial services segments
Building together in person in San Francisco
We are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.
What You'll Do
Own full-cycle recruiting across technical roles from sourcing, screening, coordinating, and closing.
Proactively source and engage engineering and technical talent (software, AI/ML, infrastructure) with high outbound volume.
Move candidates through the process fast; we run lean stages and expect speed without sacrificing quality.
Partner directly with the CEO and hiring managers to understand what great looks like for each role and calibrate quickly.
Build and maintain a live pipeline; we expect sourced candidates flowing continuously, not in batches.
Handle offers, negotiate, and close; we need a closer, not a coordinator.
Identify gaps in process and fix them without being asked.
Track recruiting metrics and maintain organized candidate records in ATS (Ashby).
What We're Looking For
5+ years of full-cycle recruiting experience; startup experience required.
Proven track record hiring engineers: software, AI/ML, or similar technical roles is non-negotiable.
High-volume sourcer who can generate outbound pipeline consistently, not just reactively.
Experience closing skeptical candidates; you know how to sell a vision and move people off the fence.
Operates well with ambiguity, limited process, and a CEO who is deeply involved in hiring.
You don't wait to be told what's broken - you fix it.
Present in-office 4 days a week; this is a hands-on, in-person role.
You'll Thrive Here If
You've helped build an engineering team at an early-stage startup from the ground up.
You're used to a founder-led hiring culture where speed and judgment matter more than process compliance.
You're passionate about AI, startups, and what it takes to build a high-performing team.
You're energized by high output, not managed by it.
At Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week, beginning at 8:00 AM, with four days spent collaborating in person at our San Francisco office.
We also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches.
By applying, you acknowledge that your personal information will be processed in accordance with our Privacy Policy.
","descriptionPlain":"ABOUT US\n\nSalient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.\n\nWe are:\n\n - Backed by a16z and Y Combinator, with $75M raised in Series A funding\n\n - Cash flow positive and profitable, with mid eight figure ARR achieved in under two years\n\n - Already serving more than 20% of the auto lending industry\n\n - Processing millions of real customer calls and transactions every day\n\n - Fully deployed in production with major financial institutions\n\n - Actively expanding into new financial services segments\n\n - Building together in person in San Francisco\n\nWe are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.\n\n\n\nWhat You'll Do\n\n - Own full-cycle recruiting across technical roles from sourcing, screening, coordinating, and closing.\n\n - Proactively source and engage engineering and technical talent (software, AI/ML, infrastructure) with high outbound volume.\n\n - Move candidates through the process fast; we run lean stages and expect speed without sacrificing quality.\n\n - Partner directly with the CEO and hiring managers to understand what great looks like for each role and calibrate quickly.\n\n - Build and maintain a live pipeline; we expect sourced candidates flowing continuously, not in batches.\n\n - Handle offers, negotiate, and close; we need a closer, not a coordinator.\n\n - Identify gaps in process and fix them without being asked.\n\n - Track recruiting metrics and maintain organized candidate records in ATS (Ashby).\n \n \n\nWhat We're Looking For\n\n - 5+ years of full-cycle recruiting experience; startup experience required.\n\n - Proven track record hiring engineers: software, AI/ML, or similar technical roles is non-negotiable.\n\n - High-volume sourcer who can generate outbound pipeline consistently, not just reactively.\n\n - Experience closing skeptical candidates; you know how to sell a vision and move people off the fence.\n\n - Operates well with ambiguity, limited process, and a CEO who is deeply involved in hiring.\n\n - You don't wait to be told what's broken - you fix it.\n\n - Present in-office 4 days a week; this is a hands-on, in-person role.\n \n \n\nYou'll Thrive Here If\n\n - You've helped build an engineering team at an early-stage startup from the ground up.\n\n - You're used to a founder-led hiring culture where speed and judgment matter more than process compliance.\n\n - You're passionate about AI, startups, and what it takes to build a high-performing team.\n\n - You're energized by high output, not managed by it.\n\nAt Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week, beginning at 8:00 AM, with four days spent collaborating in person at our San Francisco office.\n\nWe also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches.\n\nBy applying, you acknowledge that your personal information will be processed in accordance with our Privacy Policy https://www.trysalient.com/legal/privacy-policy."},{"id":"f13c8d8f-29db-4ee1-a175-bd6c5ea87684","title":"AI Deployment Lead","department":"Business","team":"Business","employmentType":"FullTime","location":"SF Headquarters","secondaryLocations":[],"publishedAt":"2026-07-10T15:21:40.070+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/salient/f13c8d8f-29db-4ee1-a175-bd6c5ea87684","applyUrl":"https://jobs.ashbyhq.com/salient/f13c8d8f-29db-4ee1-a175-bd6c5ea87684/application","descriptionHtml":"Salient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.
We are:
Backed by a16z and Y Combinator, with $75M raised in Series A funding
Cash flow positive and profitable, with mid eight figure ARR achieved in under two years
Already serving more than 20% of the auto lending industry
Processing millions of real customer calls and transactions every day
Fully deployed in production with major financial institutions
Actively expanding into new financial services segments
Building together in person in San Francisco
We are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.
We are hiring AI Deployment Leads to own the post-sales lifecycle for some of our largest customers.
This is not a traditional CSM role. Our customers run Salient agents inside compliance-critical, regulator-facing workflows. They need someone who can manage the relationship, understand the system, read the evidence, and form a real technical judgment when something goes wrong.
You will own adoption, account health, retention, renewal readiness, and expansion. You will also be the first line of investigation for your accounts: reading transcripts, audit logs, configuration, prompts, evals, and integration data to understand what happened and why. When the issue is prompt- or configuration-level, you will fix it yourself. When it requires deeper engineering work, you will escalate with a clear diagnosis and the customer context needed to move fast.
Own the ongoing relationship for a portfolio of strategic accounts, including adoption, health tracking, QBRs, renewals, and expansion
Review transcripts, audit logs, prompts, evals, and integration data to explain agent behavior to customer compliance, operations, and engineering teams
Triage issues across data mapping, configuration, prompt behavior, customer training, expectation gaps, and product defects
Write, test, and deploy prompt and logic changes as customer workflows, business rules, or compliance requirements change
Partner with Forward Deployed Engineers on integrations, data pipelines, custom workflow logic, and deeper architecture work
Turn customer feedback into structured product signal, prioritized by severity, account impact, and repeatability
Run clean handoffs from Implementation into steady-state account ownership
Push back when customer asks, sales commitments, or internal assumptions do not match technical or compliance reality
You might come from technical account management, technical CSM, solutions engineering, implementation, consulting, banking, or another high-rigor customer-facing role. What matters is that you can earn trust with senior customers, reason through technical problems, and operate with real ownership.
You should have:
4+ years in a customer-facing post-sales, implementation, solutions, consulting, banking, or similarly rigorous analytical role
Hands-on experience with LLMs, prompts, evals, or agentic workflows
Strong foundational understanding of LLM and agent concepts, including context, tool use, failure modes, and eval methodology
Comfort reading API docs and understanding concepts like webhooks, integrations, data mapping, and data pipelines
Enough technical fluency to discuss architecture and failure modes with customer engineering teams
Strong judgment in ambiguous, high-stakes customer situations
Experience working with senior stakeholders across operations, compliance, product, engineering, and commercial teams
Comfort saying “no” or “not yet” when the ask does not match product, technical, or compliance reality
Experience in fintech, banking, insurance, lending, collections, servicing, or another regulated industry is a strong plus. Familiarity with CFPB expectations, Reg F, UDAAP, auditability, or compliance-heavy workflows is especially valuable.
Experience owning strategic enterprise relationships, especially $1M+ ARR accounts, is also a strong plus.
We care less about pedigree and more about evidence that you have operated at a high bar. Strong signals include a rigorous academic background, especially in a quantitative field; a history of building and shipping things; outsized responsibility early in your career; competitive achievement; or clear evidence of intensity, judgment, and follow-through.
We will test for prompt writing, eval thinking, and technical judgment in the interview process. There are no exceptions to that bar, regardless of background.
Net revenue retention and gross revenue retention across your book
Expansion ARR and qualified expansion opportunities surfaced
Account health and adoption scores
Accuracy of technical triage, including routing issues correctly without unnecessary escalation
Quality of structured, actionable feedback reaching Product
At Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week, beginning at 8:00 AM, with four days spent collaborating in person at our San Francisco office.
We also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches.
By applying, you acknowledge that your personal information will be processed in accordance with our Privacy Policy.
","descriptionPlain":"ABOUT US\n\nSalient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.\n\nWe are:\n\n - Backed by a16z and Y Combinator, with $75M raised in Series A funding\n\n - Cash flow positive and profitable, with mid eight figure ARR achieved in under two years\n\n - Already serving more than 20% of the auto lending industry\n\n - Processing millions of real customer calls and transactions every day\n\n - Fully deployed in production with major financial institutions\n\n - Actively expanding into new financial services segments\n\n - Building together in person in San Francisco\n\nWe are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.\n\n\n\nWe are hiring AI Deployment Leads to own the post-sales lifecycle for some of our largest customers.\n\nThis is not a traditional CSM role. Our customers run Salient agents inside compliance-critical, regulator-facing workflows. They need someone who can manage the relationship, understand the system, read the evidence, and form a real technical judgment when something goes wrong.\n\nYou will own adoption, account health, retention, renewal readiness, and expansion. You will also be the first line of investigation for your accounts: reading transcripts, audit logs, configuration, prompts, evals, and integration data to understand what happened and why. When the issue is prompt- or configuration-level, you will fix it yourself. When it requires deeper engineering work, you will escalate with a clear diagnosis and the customer context needed to move fast.\n\n\n\n\nWHAT YOU’LL DO\n\n - Own the ongoing relationship for a portfolio of strategic accounts, including adoption, health tracking, QBRs, renewals, and expansion\n\n - Review transcripts, audit logs, prompts, evals, and integration data to explain agent behavior to customer compliance, operations, and engineering teams\n\n - Triage issues across data mapping, configuration, prompt behavior, customer training, expectation gaps, and product defects\n\n - Write, test, and deploy prompt and logic changes as customer workflows, business rules, or compliance requirements change\n\n - Partner with Forward Deployed Engineers on integrations, data pipelines, custom workflow logic, and deeper architecture work\n\n - Turn customer feedback into structured product signal, prioritized by severity, account impact, and repeatability\n\n - Run clean handoffs from Implementation into steady-state account ownership\n\n - Push back when customer asks, sales commitments, or internal assumptions do not match technical or compliance reality\n\n\n\n\nWHAT WE’RE LOOKING FOR\n\nYou might come from technical account management, technical CSM, solutions engineering, implementation, consulting, banking, or another high-rigor customer-facing role. What matters is that you can earn trust with senior customers, reason through technical problems, and operate with real ownership.\n\nYou should have:\n\n - 4+ years in a customer-facing post-sales, implementation, solutions, consulting, banking, or similarly rigorous analytical role\n\n - Hands-on experience with LLMs, prompts, evals, or agentic workflows\n\n - Strong foundational understanding of LLM and agent concepts, including context, tool use, failure modes, and eval methodology\n\n - Comfort reading API docs and understanding concepts like webhooks, integrations, data mapping, and data pipelines\n\n - Enough technical fluency to discuss architecture and failure modes with customer engineering teams\n\n - Strong judgment in ambiguous, high-stakes customer situations\n\n - Experience working with senior stakeholders across operations, compliance, product, engineering, and commercial teams\n\n - Comfort saying “no” or “not yet” when the ask does not match product, technical, or compliance reality\n\nExperience in fintech, banking, insurance, lending, collections, servicing, or another regulated industry is a strong plus. Familiarity with CFPB expectations, Reg F, UDAAP, auditability, or compliance-heavy workflows is especially valuable.\n\nExperience owning strategic enterprise relationships, especially $1M+ ARR accounts, is also a strong plus.\n\n\n\n\nWHAT STANDS OUT\n\nWe care less about pedigree and more about evidence that you have operated at a high bar. Strong signals include a rigorous academic background, especially in a quantitative field; a history of building and shipping things; outsized responsibility early in your career; competitive achievement; or clear evidence of intensity, judgment, and follow-through.\n\nWe will test for prompt writing, eval thinking, and technical judgment in the interview process. There are no exceptions to that bar, regardless of background.\n\n\n\n\nHOW WE’LL MEASURE SUCCESS\n\n - Net revenue retention and gross revenue retention across your book\n\n - Expansion ARR and qualified expansion opportunities surfaced\n\n - Account health and adoption scores\n\n - Accuracy of technical triage, including routing issues correctly without unnecessary escalation\n\n - Quality of structured, actionable feedback reaching Product\n\nAt Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week, beginning at 8:00 AM, with four days spent collaborating in person at our San Francisco office.\n\nWe also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches.\n\nBy applying, you acknowledge that your personal information will be processed in accordance with our Privacy Policy https://www.trysalient.com/legal/privacy-policy."},{"id":"4055f554-6ca8-4857-974c-5f112ffe0876","title":"Founding Product Designer","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"SF Headquarters","secondaryLocations":[],"publishedAt":"2026-08-03T22:01:06.199+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/salient/4055f554-6ca8-4857-974c-5f112ffe0876","applyUrl":"https://jobs.ashbyhq.com/salient/4055f554-6ca8-4857-974c-5f112ffe0876/application","descriptionHtml":"Salient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.
We are:
Backed by a16z and Y Combinator, with $75M raised in Series A funding
Cash flow positive and profitable, with mid eight figure ARR achieved in under two years
Already serving more than 20% of the auto lending industry
Processing millions of real customer calls and transactions every day
Fully deployed in production with major financial institutions
Actively expanding into new financial services segments
Building together in person in San Francisco
We are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.
We are hiring our first product designer to shape the next phase of the product. You will work directly with product, engineering, customers, and leadership to improve how customers build, manage, monitor, and improve our agents.
This is a hands-on role with broad ownership. You will help determine what we build, take projects from early ideas through launch, and establish the design foundation we need as the product grows.
Own product design from customer research and early concepts through launch and iteration
Design how customers configure, test, launch, monitor, and improve AI agents
Build workflows for conversation review, quality assurance, approvals, escalations, and human intervention
Improve how our agents communicate across voice, text, chat, and email
Make agent performance, behavior, and outcomes clear to customers
Simplify complex, data-heavy servicing workflows
Work directly with customers to understand their needs and test new ideas
Partner closely with product and engineering to shape priorities and ship quickly
Build Salient’s design system and shared product patterns
Create a consistent experience across our five live agents and future products
Use Figma, rapid prototypes, and AI tools to test ideas quickly
Help define how the design function grows over time
5+ years of product design experience
Experience designing AI-powered products, agents, copilots, or human-in-the-loop systems
Experience designing complex B2B, enterprise, operational, or technical products
A portfolio showing work you personally owned from an ambiguous problem through launch
Strong interaction design, visual design, prototyping, and systems thinking
Experience designing monitoring, analytics, evaluation, or exception-management workflows
Experience working directly with customers and using feedback to shape the product
A track record of influencing product decisions rather than only executing requirements
Experience building or significantly improving a design system
Ability to design complete workflows, including permissions, edge cases, errors, and operational states
An understanding of how non-deterministic AI behavior affects trust, control, and product design
Experience partnering closely with engineers through implementation
Comfort using AI-assisted tools to prototype and explore ideas quickly
Strong communication and product judgment
Ability to work independently and create structure in a fast-moving environment
At Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week, beginning at 8:00 AM, with four days spent collaborating in person at our San Francisco office.
We also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches.
By applying, you acknowledge that your personal information will be processed in accordance with our Privacy Policy.
","descriptionPlain":"ABOUT US\n\nSalient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.\n\nWe are:\n\n - Backed by a16z and Y Combinator, with $75M raised in Series A funding\n\n - Cash flow positive and profitable, with mid eight figure ARR achieved in under two years\n\n - Already serving more than 20% of the auto lending industry\n\n - Processing millions of real customer calls and transactions every day\n\n - Fully deployed in production with major financial institutions\n\n - Actively expanding into new financial services segments\n\n - Building together in person in San Francisco\n\nWe are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.\n\n\n\nWe are hiring our first product designer to shape the next phase of the product. You will work directly with product, engineering, customers, and leadership to improve how customers build, manage, monitor, and improve our agents.\n\nThis is a hands-on role with broad ownership. You will help determine what we build, take projects from early ideas through launch, and establish the design foundation we need as the product grows.\n\n\n\n\nWHAT YOU’LL DO\n\n - Own product design from customer research and early concepts through launch and iteration\n\n - Design how customers configure, test, launch, monitor, and improve AI agents\n\n - Build workflows for conversation review, quality assurance, approvals, escalations, and human intervention\n\n - Improve how our agents communicate across voice, text, chat, and email\n\n - Make agent performance, behavior, and outcomes clear to customers\n\n - Simplify complex, data-heavy servicing workflows\n\n - Work directly with customers to understand their needs and test new ideas\n\n - Partner closely with product and engineering to shape priorities and ship quickly\n\n - Build Salient’s design system and shared product patterns\n\n - Create a consistent experience across our five live agents and future products\n\n - Use Figma, rapid prototypes, and AI tools to test ideas quickly\n\n - Help define how the design function grows over time\n\n\n\n\nWHAT WE’RE LOOKING FOR\n\n - 5+ years of product design experience\n\n - Experience designing AI-powered products, agents, copilots, or human-in-the-loop systems\n\n - Experience designing complex B2B, enterprise, operational, or technical products\n\n - A portfolio showing work you personally owned from an ambiguous problem through launch\n\n - Strong interaction design, visual design, prototyping, and systems thinking\n\n - Experience designing monitoring, analytics, evaluation, or exception-management workflows\n\n - Experience working directly with customers and using feedback to shape the product\n\n - A track record of influencing product decisions rather than only executing requirements\n\n - Experience building or significantly improving a design system\n\n - Ability to design complete workflows, including permissions, edge cases, errors, and operational states\n\n - An understanding of how non-deterministic AI behavior affects trust, control, and product design\n\n - Experience partnering closely with engineers through implementation\n\n - Comfort using AI-assisted tools to prototype and explore ideas quickly\n\n - Strong communication and product judgment\n\n - Ability to work independently and create structure in a fast-moving environment\n\nAt Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week, beginning at 8:00 AM, with four days spent collaborating in person at our San Francisco office.\n\nWe also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches.\n\nBy applying, you acknowledge that your personal information will be processed in accordance with our Privacy Policy https://www.trysalient.com/legal/privacy-policy."},{"id":"97f492e7-959c-439e-8271-3101ecadd972","title":"Lead Product Manager, AI Agents","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"SF Headquarters","secondaryLocations":[],"publishedAt":"2026-09-25T22:16:04.644+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/salient/97f492e7-959c-439e-8271-3101ecadd972","applyUrl":"https://jobs.ashbyhq.com/salient/97f492e7-959c-439e-8271-3101ecadd972/application","descriptionHtml":"Salient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.
We are:
Backed by a16z and Y Combinator, with $75M raised in Series A funding
Cash flow positive and profitable, with mid eight figure ARR achieved in under two years
Already serving more than 20% of the auto lending industry
Processing millions of real customer calls and transactions every day
Fully deployed in production with major financial institutions
Actively expanding into new financial services segments
Building together in person in San Francisco
We are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.
We're hiring the Lead Product Manager for the agent product itself, omni-channel. You will own what the agent can do, how well it does it, and how quickly a new lender can get it live. This is the most important surface at the company, and today it's a set of very capable channels that needs to become one coherent product.
This is a hands-on role. You'll be listening to call recordings, sitting with servicing teams, writing specs an engineer respects, and defining what \"good\" means for an agent that talks to people about their money. You'll have the option to build a product team around you over time, but the first year is about your own judgment and throughput.
The roadmap and strategy for the agent across voice, text, email, and chat - including the hard part: making a conversation that starts in one channel finish cleanly in another.
Agent quality. You define the metrics - containment, resolution rate, escalation, handle time, CSAT, error and hallucination rates - build the evaluation loop, and move the numbers.
The servicing workflow catalog. Turning payments, payoffs, hardship, collections, title, and insurance from bespoke deployments into configurable product.
Time-to-live. Getting a new lender from signed to in-production faster every quarter.
Guardrails and compliance posture in the product: disclosures, audit trails, human handoff thresholds, and the design decisions that keep us inside FDCPA, TCPA, UDAAP, and state servicing rules.
The bar for discovery, specs, and instrumentation that the rest of the product org will inherit.
You've shipped LLM-powered products to real users - not demos. You can reason about prompting, evals, retrieval, tool use, and latency/cost tradeoffs, and you know where models break.
You own outcomes, not artifacts. You move fast, decide with incomplete information, and are comfortable being the most accountable person in the room.
You go to the source. You'll listen to hundreds of calls and sit with ops teams because that's where the real workflow lives.
You're rigorous about measurement. You can tell a model problem from a product problem from a data problem.
You hold your own with engineers. You can read a trace, debate an architecture decision, and write a spec that doesn't need translating.
You have instincts for risk. You know how to design a system that's allowed to be wrong sometimes without that being catastrophic.
You can say no to a large customer and keep the relationship.
You write and present clearly enough to stand in front of a lender's risk committee.
Voice, IVR, contact center, or conversational AI experience - telephony constraints, barge-in, latency budgets, transcription error, call QA.
Background in lending, servicing, collections, or adjacent financial operations.
Experience hiring or mentoring product managers.
Most AI product roles are features bolted onto an existing business. This is the product. The agent is the company, the market is enormous and underserved, and the problems are genuinely hard - real-time voice, regulated conversations, and a quality bar set by people's mortgages and car payments. You'll have the scope to define how an entire industry talks to its customers.
At Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week, beginning at 8:00 AM, with four days spent collaborating in person at our San Francisco office.
We also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches.
By applying, you acknowledge that your personal information will be processed in accordance with our Privacy Policy.
","descriptionPlain":"ABOUT US\n\nSalient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.\n\nWe are:\n\n - Backed by a16z and Y Combinator, with $75M raised in Series A funding\n\n - Cash flow positive and profitable, with mid eight figure ARR achieved in under two years\n\n - Already serving more than 20% of the auto lending industry\n\n - Processing millions of real customer calls and transactions every day\n\n - Fully deployed in production with major financial institutions\n\n - Actively expanding into new financial services segments\n\n - Building together in person in San Francisco\n\nWe are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.\n\n\n\n\nTHE ROLE\n\nWe're hiring the Lead Product Manager for the agent product itself, omni-channel. You will own what the agent can do, how well it does it, and how quickly a new lender can get it live. This is the most important surface at the company, and today it's a set of very capable channels that needs to become one coherent product.\n\nThis is a hands-on role. You'll be listening to call recordings, sitting with servicing teams, writing specs an engineer respects, and defining what \"good\" means for an agent that talks to people about their money. You'll have the option to build a product team around you over time, but the first year is about your own judgment and throughput.\n\n\n\n\nWHAT YOU'LL OWN\n\n - The roadmap and strategy for the agent across voice, text, email, and chat - including the hard part: making a conversation that starts in one channel finish cleanly in another.\n\n - Agent quality. You define the metrics - containment, resolution rate, escalation, handle time, CSAT, error and hallucination rates - build the evaluation loop, and move the numbers.\n\n - The servicing workflow catalog. Turning payments, payoffs, hardship, collections, title, and insurance from bespoke deployments into configurable product.\n\n - Time-to-live. Getting a new lender from signed to in-production faster every quarter.\n\n - Guardrails and compliance posture in the product: disclosures, audit trails, human handoff thresholds, and the design decisions that keep us inside FDCPA, TCPA, UDAAP, and state servicing rules.\n\n - The bar for discovery, specs, and instrumentation that the rest of the product org will inherit.\n\n\n\n\nWHAT YOU BRING\n\n - You've shipped LLM-powered products to real users - not demos. You can reason about prompting, evals, retrieval, tool use, and latency/cost tradeoffs, and you know where models break.\n\n - You own outcomes, not artifacts. You move fast, decide with incomplete information, and are comfortable being the most accountable person in the room.\n\n - You go to the source. You'll listen to hundreds of calls and sit with ops teams because that's where the real workflow lives.\n\n - You're rigorous about measurement. You can tell a model problem from a product problem from a data problem.\n\n - You hold your own with engineers. You can read a trace, debate an architecture decision, and write a spec that doesn't need translating.\n\n - You have instincts for risk. You know how to design a system that's allowed to be wrong sometimes without that being catastrophic.\n\n - You can say no to a large customer and keep the relationship.\n\n - You write and present clearly enough to stand in front of a lender's risk committee.\n\n\n\n\nNICE TO HAVE\n\n - Voice, IVR, contact center, or conversational AI experience - telephony constraints, barge-in, latency budgets, transcription error, call QA.\n\n - Background in lending, servicing, collections, or adjacent financial operations.\n\n - Experience hiring or mentoring product managers.\n\n\n\n\nWHY THIS ROLE\n\nMost AI product roles are features bolted onto an existing business. This is the product. The agent is the company, the market is enormous and underserved, and the problems are genuinely hard - real-time voice, regulated conversations, and a quality bar set by people's mortgages and car payments. You'll have the scope to define how an entire industry talks to its customers.\n\n\n\nAt Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week, beginning at 8:00 AM, with four days spent collaborating in person at our San Francisco office.\n\nWe also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches.\n\nBy applying, you acknowledge that your personal information will be processed in accordance with our Privacy Policy https://www.trysalient.com/legal/privacy-policy."},{"id":"f88db9d8-cadb-453d-9ee4-76576c379eb0","title":"Cloud Infrastructure Engineer","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"SF Headquarters","secondaryLocations":[],"publishedAt":"2026-09-26T19:18:07.230+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/salient/f88db9d8-cadb-453d-9ee4-76576c379eb0","applyUrl":"https://jobs.ashbyhq.com/salient/f88db9d8-cadb-453d-9ee4-76576c379eb0/application","descriptionHtml":"Salient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.
We are:
Backed by a16z and Y Combinator, with $75M raised in Series A funding
Cash flow positive and profitable, with mid eight figure ARR achieved in under two years
Already serving more than 20% of the auto lending industry
Processing millions of real customer calls and transactions every day
Fully deployed in production with major financial institutions
Actively expanding into new financial services segments
Building together in person in San Francisco
We are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.
We're hiring a Cloud Infrastructure Engineer to own Salient's cloud footprint across AWS, GCP, and Render. You will make our infrastructure consistent across providers, stay ahead of capacity as call volume and customers grow, make every dollar of cloud spend attributable, and execute on cost-cutting opportunities.
You will work directly with engineering, product, and company leadership. You will own outcomes, not tickets: reliability, consistency, capacity, and cost of the platform that runs every borrower conversation Salient handles.
• Day-to-day operation of Salient's infrastructure across AWS, GCP, and Render, to one consistent standard.
• Infrastructure as code: bringing resources under Terraform (or equivalent), reusable modules, consistent environments, and drift detection.
• Capacity management: forecasting demand, autoscaling, quotas, and headroom for real-time voice and AI workloads.
• Cost attribution and monitoring: tagging, allocation by product and customer, unit-cost metrics, dashboards, budgets, and anomaly alerts.
• Cost reduction: identifying, prioritizing, and shipping savings through rightsizing, commitments, cleanup, consolidation, and provider moves where justified.
• Reliability and observability of the platform, including incident response and post-mortem follow-through.
• Secure, auditable infrastructure that supports SOC 2 and customer security requirements.
• You've operated production infrastructure on AWS and/or GCP at meaningful scale, and you're comfortable across providers.
• You manage infrastructure as code and have brought messy, hand-built environments under control.
• You've delivered measurable cloud cost savings and can explain pricing models, commitments, and data transfer costs.
• You've planned capacity for spiky or latency-sensitive workloads and tuned autoscaling in production.
• You build monitoring and alerting that catch problems early, and you lead incidents calmly.
• You design for least privilege, auditability, and safe change management by default.
• You favor simple, consistent systems over sophisticated ones and know what not to build.
• You write clearly and can explain cost and reliability tradeoffs to engineers, finance, and leadership.
• Experience with real-time voice, telephony, WebRTC, or streaming systems.
• Experience running GPU or LLM inference workloads, or managing spend on hosted AI APIs.
• FinOps practice experience (e.g., cost allocation programs, FinOps certification) or experience in a regulated industry such as financial services.
Salient runs live borrower conversations for lenders, and our infrastructure spans three providers that grew quickly alongside the business. You'll have the ownership and leverage to make it consistent, predictable, and efficient, with direct impact on reliability for customers and on the company's margins.
At Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week, beginning at 8:00 AM, with four days spent collaborating in person at our San Francisco office.
We also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches.
By applying, you acknowledge that your personal information will be processed in accordance with our Privacy Policy.
","descriptionPlain":"ABOUT US\n\nSalient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.\n\nWe are:\n\n - Backed by a16z and Y Combinator, with $75M raised in Series A funding\n\n - Cash flow positive and profitable, with mid eight figure ARR achieved in under two years\n\n - Already serving more than 20% of the auto lending industry\n\n - Processing millions of real customer calls and transactions every day\n\n - Fully deployed in production with major financial institutions\n\n - Actively expanding into new financial services segments\n\n - Building together in person in San Francisco\n\nWe are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.\n\n\nABOUT THE ROLE\n\nWe're hiring a Cloud Infrastructure Engineer to own Salient's cloud footprint across AWS, GCP, and Render. You will make our infrastructure consistent across providers, stay ahead of capacity as call volume and customers grow, make every dollar of cloud spend attributable, and execute on cost-cutting opportunities.\n\n \n\nYou will work directly with engineering, product, and company leadership. You will own outcomes, not tickets: reliability, consistency, capacity, and cost of the platform that runs every borrower conversation Salient handles.\n\n\n\n\n\nWHAT YOU'LL OWN\n\n• Day-to-day operation of Salient's infrastructure across AWS, GCP, and Render, to one consistent standard.\n\n• Infrastructure as code: bringing resources under Terraform (or equivalent), reusable modules, consistent environments, and drift detection.\n\n• Capacity management: forecasting demand, autoscaling, quotas, and headroom for real-time voice and AI workloads.\n\n• Cost attribution and monitoring: tagging, allocation by product and customer, unit-cost metrics, dashboards, budgets, and anomaly alerts.\n\n• Cost reduction: identifying, prioritizing, and shipping savings through rightsizing, commitments, cleanup, consolidation, and provider moves where justified.\n\n• Reliability and observability of the platform, including incident response and post-mortem follow-through.\n\n• Secure, auditable infrastructure that supports SOC 2 and customer security requirements.\n\n\n\n\nWHAT YOU'LL BRING\n\n• You've operated production infrastructure on AWS and/or GCP at meaningful scale, and you're comfortable across providers.\n\n• You manage infrastructure as code and have brought messy, hand-built environments under control.\n\n• You've delivered measurable cloud cost savings and can explain pricing models, commitments, and data transfer costs.\n\n• You've planned capacity for spiky or latency-sensitive workloads and tuned autoscaling in production.\n\n• You build monitoring and alerting that catch problems early, and you lead incidents calmly.\n\n• You design for least privilege, auditability, and safe change management by default.\n\n• You favor simple, consistent systems over sophisticated ones and know what not to build.\n\n• You write clearly and can explain cost and reliability tradeoffs to engineers, finance, and leadership.\n\n\n\n\nNICE TO HAVE\n\n• Experience with real-time voice, telephony, WebRTC, or streaming systems.\n\n• Experience running GPU or LLM inference workloads, or managing spend on hosted AI APIs.\n\n• FinOps practice experience (e.g., cost allocation programs, FinOps certification) or experience in a regulated industry such as financial services.\n\n\n\n\nWHY THIS ROLE\n\nSalient runs live borrower conversations for lenders, and our infrastructure spans three providers that grew quickly alongside the business. You'll have the ownership and leverage to make it consistent, predictable, and efficient, with direct impact on reliability for customers and on the company's margins.\n\nAt Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week, beginning at 8:00 AM, with four days spent collaborating in person at our San Francisco office.\n\nWe also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches.\n\nBy applying, you acknowledge that your personal information will be processed in accordance with our Privacy Policy https://www.trysalient.com/legal/privacy-policy."},{"id":"6af0cafd-bd6b-425e-9154-020ec8711776","title":"Telephony Infrastructure Engineer","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"SF Headquarters","secondaryLocations":[],"publishedAt":"2026-09-26T19:25:49.246+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/salient/6af0cafd-bd6b-425e-9154-020ec8711776","applyUrl":"https://jobs.ashbyhq.com/salient/6af0cafd-bd6b-425e-9154-020ec8711776/application","descriptionHtml":"Salient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.
We are:
Backed by a16z and Y Combinator, with $75M raised in Series A funding
Cash flow positive and profitable, with mid eight figure ARR achieved in under two years
Already serving more than 20% of the auto lending industry
Processing millions of real customer calls and transactions every day
Fully deployed in production with major financial institutions
Actively expanding into new financial services segments
Building together in person in San Francisco
We are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.
We're hiring a Telephony Infrastructure Engineer to own the voice platform behind Salient's AI agents: the SIP edge, Asterisk, the voice audio and dialing layers, and the call servers that connect borrowers to our agents. You will work directly with our AI agent engineers, telephony specialist, customer success, and carriers.
This is a hands-on ownership role. You will finish work in flight, make the platform reliable and safe to change, and prove it can handle the next order of magnitude of call volume. You will also design and implement customer telephony integrations and make them increasingly self-serve.
• Finishing the Asterisk migration: cutting over remaining customers, trunks, and call flows with no regression, then retiring the legacy path.
• Reliability of the voice audio and dialing layers: SLOs, monitoring, incident response, and eliminating recurring failure modes.
• Zero-downtime call-server deployments: draining, graceful shutdown, safe rollout, and rollback without dropping live calls.
• Building tools to manage Kamailio and Asterisk reconfiguration without server restarts inside Kubernetes
• Backpressure, load shedding, and self-recovery when carriers, media, or AI dependencies degrade.
• Load testing and capacity planning that validates thousands of concurrent calls and CPS at the SIP edge.
• Voice observability: call-quality and platform-health metrics, alerting, runbooks, and postmortems.
• Security of the voice edge against scanning, toll fraud, and abuse.
• Customer telephony integrations: custom SIP trunks (e.g., Genesys, Bandwidth), call transfers, SIP header passing, and API prototypes with new contact-center platforms.
• Self-serve setup: productized trunk configurations, validation tooling, and docs that shorten time to go live.
• You've run production voice infrastructure at meaningful scale and have been on call for it.
• You know SIP, SDP, and RTP deeply and debug from traces and pcaps.
• You can debug EC2/K8s networking issues that result in deadair—and develop monitoring and testing plans to minimize deadair.
• You understand real-time media, WebRTC, and latency budgets.
• You design for backpressure, graceful degradation, and safe deploys of stateful services.
• You've built load tests that found real bottlenecks before customers did.
• You write clear design docs, runbooks, and postmortems.
• You've integrated SIP trunks with customer contact centers and carriers, including transfers and header passing.
• Experience with Kamailio, Asterisk, OpenSIPS, FreeSWITCH, or rtpengine.
• Experience developing regional failover for SIP
• Experience with latency-aware multi-homing
• Experience with contact-center, dialer, CpaaS, or carrier infrastructure.
• Experience with AI voice agents, speech pipelines, or regulated industries such as lending.
• Experience with contact-center platforms such as Genesys, Five9, NICE, or Amazon Connect.
Every Salient product depends on a phone call working. You will own the platform that carries those calls and make it reliable, easy to change, and ready for the volume our customers are about to send it.
At Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week, beginning at 8:00 AM, with four days spent collaborating in person at our San Francisco office.
We also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches.
By applying, you acknowledge that your personal information will be processed in accordance with our Privacy Policy.
","descriptionPlain":"ABOUT US\n\nSalient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.\n\nWe are:\n\n - Backed by a16z and Y Combinator, with $75M raised in Series A funding\n\n - Cash flow positive and profitable, with mid eight figure ARR achieved in under two years\n\n - Already serving more than 20% of the auto lending industry\n\n - Processing millions of real customer calls and transactions every day\n\n - Fully deployed in production with major financial institutions\n\n - Actively expanding into new financial services segments\n\n - Building together in person in San Francisco\n\nWe are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.\n\n\nABOUT THE ROLE\n\nWe're hiring a Telephony Infrastructure Engineer to own the voice platform behind Salient's AI agents: the SIP edge, Asterisk, the voice audio and dialing layers, and the call servers that connect borrowers to our agents. You will work directly with our AI agent engineers, telephony specialist, customer success, and carriers.\n\n \n\nThis is a hands-on ownership role. You will finish work in flight, make the platform reliable and safe to change, and prove it can handle the next order of magnitude of call volume. You will also design and implement customer telephony integrations and make them increasingly self-serve.\n\n\n\n\nWHAT YOU'LL OWN\n\n• Finishing the Asterisk migration: cutting over remaining customers, trunks, and call flows with no regression, then retiring the legacy path.\n\n• Reliability of the voice audio and dialing layers: SLOs, monitoring, incident response, and eliminating recurring failure modes.\n\n• Zero-downtime call-server deployments: draining, graceful shutdown, safe rollout, and rollback without dropping live calls.\n\n• Building tools to manage Kamailio and Asterisk reconfiguration without server restarts inside Kubernetes\n\n• Backpressure, load shedding, and self-recovery when carriers, media, or AI dependencies degrade.\n\n• Load testing and capacity planning that validates thousands of concurrent calls and CPS at the SIP edge.\n\n• Voice observability: call-quality and platform-health metrics, alerting, runbooks, and postmortems.\n\n• Security of the voice edge against scanning, toll fraud, and abuse.\n\n• Customer telephony integrations: custom SIP trunks (e.g., Genesys, Bandwidth), call transfers, SIP header passing, and API prototypes with new contact-center platforms.\n\n• Self-serve setup: productized trunk configurations, validation tooling, and docs that shorten time to go live.\n\n\n\n\nWHAT WE'RE LOOKING FOR\n\n• You've run production voice infrastructure at meaningful scale and have been on call for it.\n\n• You know SIP, SDP, and RTP deeply and debug from traces and pcaps.\n\n• You can debug EC2/K8s networking issues that result in deadair—and develop monitoring and testing plans to minimize deadair.\n\n• You understand real-time media, WebRTC, and latency budgets.\n\n• You design for backpressure, graceful degradation, and safe deploys of stateful services.\n\n• You've built load tests that found real bottlenecks before customers did.\n\n• You write clear design docs, runbooks, and postmortems.\n\n• You've integrated SIP trunks with customer contact centers and carriers, including transfers and header passing.\n\n\n\n\nNICE TO HAVE\n\n• Experience with Kamailio, Asterisk, OpenSIPS, FreeSWITCH, or rtpengine.\n\n• Experience developing regional failover for SIP\n\n• Experience with latency-aware multi-homing\n\n• Experience with contact-center, dialer, CpaaS, or carrier infrastructure.\n\n• Experience with AI voice agents, speech pipelines, or regulated industries such as lending.\n\n• Experience with contact-center platforms such as Genesys, Five9, NICE, or Amazon Connect.\n\n\n\n\nWHY THIS ROLE\n\nEvery Salient product depends on a phone call working. You will own the platform that carries those calls and make it reliable, easy to change, and ready for the volume our customers are about to send it.\n\nAt Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week, beginning at 8:00 AM, with four days spent collaborating in person at our San Francisco office.\n\nWe also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches.\n\nBy applying, you acknowledge that your personal information will be processed in accordance with our Privacy Policy https://www.trysalient.com/legal/privacy-policy."},{"id":"4de2e28b-8603-45e9-aaeb-46d7a09838a2","title":"Lead Security Engineer","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"SF Headquarters","secondaryLocations":[],"publishedAt":"2026-09-26T19:22:05.000+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/salient/4de2e28b-8603-45e9-aaeb-46d7a09838a2","applyUrl":"https://jobs.ashbyhq.com/salient/4de2e28b-8603-45e9-aaeb-46d7a09838a2/application","descriptionHtml":"Salient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.
We are:
Backed by a16z and Y Combinator, with $75M raised in Series A funding
Cash flow positive and profitable, with mid eight figure ARR achieved in under two years
Already serving more than 20% of the auto lending industry
Processing millions of real customer calls and transactions every day
Fully deployed in production with major financial institutions
Actively expanding into new financial services segments
Building together in person in San Francisco
We are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.
We're hiring a hands-on Lead Security Engineer to build a repeatable security operating system for Salient. This is a Staff-level individual contributor role reporting to senior leadership. You will be our single dedicated security hire, with reserved support from infrastructure, IT, and People Operations.
You will own compliance operations, boundary testing, access and vulnerability management, detection and response, and the automation that makes all of it repeatable and provable. We'll sequence this work by risk together. We don't expect anyone to arrive as an expert in every area below.
• The operating procedure for SOC 2, PCI, enterprise security questionnaires, and bank-specific security requirements, keeping implementation, approval, submission, and acceptance separate.
• Security testing across cloud/IAM, application, payment, and AI boundaries, including synthetic tests covering recordings, transcripts, logs, tools, storage, and providers.
• Investigation of access anomalies.
• Stronger IAM/PAM controls and monitoring.
• Network and vulnerability scanning, with every finding tracked through service-owner remediation and retest, or an authorized exception.
• Incident runbooks, useful detections, and proven handoffs between security, service teams, and backup personnel.
• Automation for security controls and evidence: tested evidence connectors, asset reconciliation, obligation tracking, and claim-review workflows.
• You own outcomes end to end and ship weekly with a small team, deciding with incomplete information.
• You're a software engineer first: you write production-quality code and build tested tooling and automation.
• You have hands-on experience securing cloud infrastructure and identity and access (IAM/PAM), including investigating suspicious access.
• You prioritize by real risk, are clear about what isn't covered, and can explain tradeoffs to leadership.
• Experience operating SOC 2, PCI, or bank security controls and producing audit evidence.
• Experience leading SOC 2 or PCI audits with external auditors.
• Experience with detection engineering, incident response, or vulnerability management.
• Interest or experience in threat-modeling AI systems, LLM tool use, or data flows through model providers.
• Clear writing for runbooks, questionnaires, and customer security reviews, and a track record of partnering with engineering teams.
• Experience with financial services, payment data, or other regulated consumer data.
At Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week, beginning at 8:00 AM, with four days spent collaborating in person at our San Francisco office.
We also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches.
By applying, you acknowledge that your personal information will be processed in accordance with our Privacy Policy.
","descriptionPlain":"ABOUT US\n\nSalient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.\n\nWe are:\n\n - Backed by a16z and Y Combinator, with $75M raised in Series A funding\n\n - Cash flow positive and profitable, with mid eight figure ARR achieved in under two years\n\n - Already serving more than 20% of the auto lending industry\n\n - Processing millions of real customer calls and transactions every day\n\n - Fully deployed in production with major financial institutions\n\n - Actively expanding into new financial services segments\n\n - Building together in person in San Francisco\n\nWe are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.\n\n\nABOUT THE ROLE\n\nWe're hiring a hands-on Lead Security Engineer to build a repeatable security operating system for Salient. This is a Staff-level individual contributor role reporting to senior leadership. You will be our single dedicated security hire, with reserved support from infrastructure, IT, and People Operations. \n\n \n\nYou will own compliance operations, boundary testing, access and vulnerability management, detection and response, and the automation that makes all of it repeatable and provable. We'll sequence this work by risk together. We don't expect anyone to arrive as an expert in every area below.\n\n\n\n\nWHAT YOU'LL OWN\n\n• The operating procedure for SOC 2, PCI, enterprise security questionnaires, and bank-specific security requirements, keeping implementation, approval, submission, and acceptance separate.\n\n• Security testing across cloud/IAM, application, payment, and AI boundaries, including synthetic tests covering recordings, transcripts, logs, tools, storage, and providers.\n\n• Investigation of access anomalies.\n\n• Stronger IAM/PAM controls and monitoring.\n\n• Network and vulnerability scanning, with every finding tracked through service-owner remediation and retest, or an authorized exception.\n\n• Incident runbooks, useful detections, and proven handoffs between security, service teams, and backup personnel.\n\n• Automation for security controls and evidence: tested evidence connectors, asset reconciliation, obligation tracking, and claim-review workflows.\n\n\n\n\nWHAT WE'RE LOOKING FOR\n\n• You own outcomes end to end and ship weekly with a small team, deciding with incomplete information.\n\n• You're a software engineer first: you write production-quality code and build tested tooling and automation.\n\n• You have hands-on experience securing cloud infrastructure and identity and access (IAM/PAM), including investigating suspicious access.\n\n• You prioritize by real risk, are clear about what isn't covered, and can explain tradeoffs to leadership.\n\n\n\n\nNICE TO HAVE\n\n• Experience operating SOC 2, PCI, or bank security controls and producing audit evidence.\n\n• Experience leading SOC 2 or PCI audits with external auditors.\n\n• Experience with detection engineering, incident response, or vulnerability management.\n\n• Interest or experience in threat-modeling AI systems, LLM tool use, or data flows through model providers.\n\n• Clear writing for runbooks, questionnaires, and customer security reviews, and a track record of partnering with engineering teams.\n\n• Experience with financial services, payment data, or other regulated consumer data.\n\nAt Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week, beginning at 8:00 AM, with four days spent collaborating in person at our San Francisco office.\n\nWe also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches.\n\nBy applying, you acknowledge that your personal information will be processed in accordance with our Privacy Policy https://www.trysalient.com/legal/privacy-policy."},{"id":"092f390c-e82b-4ee1-8cab-08ec0c9efb88","title":"Senior Product Manager, Marshall","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"SF Headquarters","secondaryLocations":[],"publishedAt":"2026-09-28T03:46:28.589+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/salient/092f390c-e82b-4ee1-8cab-08ec0c9efb88","applyUrl":"https://jobs.ashbyhq.com/salient/092f390c-e82b-4ee1-8cab-08ec0c9efb88/application","descriptionHtml":"Salient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.
We are:
Backed by a16z and Y Combinator, with $75M raised in Series A funding
Cash flow positive and profitable, with mid eight figure ARR achieved in under two years
Already serving more than 20% of the auto lending industry
Processing millions of real customer calls and transactions every day
Fully deployed in production with major financial institutions
Actively expanding into new financial services segments
Building together in person in San Francisco
We are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.
We’re hiring Senior Product Managers to join Marshall. You will own one or more product areas end to end, working directly with engineering, design, implementation, customers, and company leadership. Scope will reflect the needs of each area: a large 0-to-1 platform or workflow may require a PM's full attention, while mature or closely related products may be owned together.
Your portfolio may evolve as products mature, customer adoption grows, and the PM team expands. In every case, you will own the customer problem, product direction, execution, launch, adoption, and measurable outcomes, not simply a feature backlog.
• One or more major product areas within Marshall, with scope sized to their complexity, maturity, and customer needs.
• Existing products: expanding compliance, servicing, scorecards, and insights across calls and turning findings into operational action.
• Loan management system integrations: connecting lender systems through reusable integrations, canonical data models, and clear system-of-record boundaries.
• Workflow automation: launching opinionated 0-to-1 products on the LMS foundation as the platform and customer needs mature.
• End-to-end outcomes for your portfolio—from field discovery and strategy through specifications, launch, adoption, and measurable operational impact.
• Product decisions that strengthen shared platform capabilities rather than accumulating bespoke customer implementations.
• Active ownership of portfolio strategy, boundaries, sequencing, and product quality in partnership with the broader Marshall team.
• You've owned meaningful enterprise product areas end to end and can adjust your operating depth to the complexity of the problem.
• You've shipped 0-to-1 products from an ambiguous operational problem through production adoption.
• You go to the source. You'll travel, sit beside lender operators, and learn real workflows, exceptions, and workarounds.
• You define success through customer adoption and operational outcomes, not feature delivery alone.
• You can reason about integrations, data models, workflow state, permissions, migrations, auditability, and source-of-truth boundaries.
• You form a product opinion and know what to standardize, configure, or decline.
• You have instincts for regulated, high-consequence systems and safe failure behavior.
• You communicate clearly with frontline operators, lender executives, risk teams, and engineers.
• Experience with loan servicing, collections, loan management systems, core banking, or adjacent financial operations.
• Experience building integration, data, workflow automation, system-of-record, compliance, or quality-management products.
• Background in contact-center analytics or AI-powered enterprise software.
Marshall already helps lenders manage compliance, servicing, scorecards, and insights across every call. We are extending that position into the integrations, operational record, and automated workflows lenders use to run servicing. You will own a meaningful part of that product surface and help define how the portfolio grows as new foundations and product areas emerge.
At Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week, beginning at 8:00 AM, with four days spent collaborating in person at our San Francisco office.
We also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches.
By applying, you acknowledge that your personal information will be processed in accordance with our Privacy Policy.
","descriptionPlain":"ABOUT US\n\nSalient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.\n\nWe are:\n\n - Backed by a16z and Y Combinator, with $75M raised in Series A funding\n\n - Cash flow positive and profitable, with mid eight figure ARR achieved in under two years\n\n - Already serving more than 20% of the auto lending industry\n\n - Processing millions of real customer calls and transactions every day\n\n - Fully deployed in production with major financial institutions\n\n - Actively expanding into new financial services segments\n\n - Building together in person in San Francisco\n\nWe are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.\n\n\n\n\nABOUT THE ROLE\n\nWe’re hiring Senior Product Managers to join Marshall. You will own one or more product areas end to end, working directly with engineering, design, implementation, customers, and company leadership. Scope will reflect the needs of each area: a large 0-to-1 platform or workflow may require a PM's full attention, while mature or closely related products may be owned together.\n\n \n\nYour portfolio may evolve as products mature, customer adoption grows, and the PM team expands. In every case, you will own the customer problem, product direction, execution, launch, adoption, and measurable outcomes, not simply a feature backlog.\n\n\n\n\nWHAT YOU'LL OWN\n\n• One or more major product areas within Marshall, with scope sized to their complexity, maturity, and customer needs.\n\n• Existing products: expanding compliance, servicing, scorecards, and insights across calls and turning findings into operational action.\n\n• Loan management system integrations: connecting lender systems through reusable integrations, canonical data models, and clear system-of-record boundaries.\n\n• Workflow automation: launching opinionated 0-to-1 products on the LMS foundation as the platform and customer needs mature.\n\n• End-to-end outcomes for your portfolio—from field discovery and strategy through specifications, launch, adoption, and measurable operational impact.\n\n• Product decisions that strengthen shared platform capabilities rather than accumulating bespoke customer implementations.\n\n• Active ownership of portfolio strategy, boundaries, sequencing, and product quality in partnership with the broader Marshall team.\n\n\n\n\nWHAT WE'RE LOOKING FOR\n\n• You've owned meaningful enterprise product areas end to end and can adjust your operating depth to the complexity of the problem.\n\n• You've shipped 0-to-1 products from an ambiguous operational problem through production adoption.\n\n• You go to the source. You'll travel, sit beside lender operators, and learn real workflows, exceptions, and workarounds.\n\n• You define success through customer adoption and operational outcomes, not feature delivery alone.\n\n• You can reason about integrations, data models, workflow state, permissions, migrations, auditability, and source-of-truth boundaries.\n\n• You form a product opinion and know what to standardize, configure, or decline.\n\n• You have instincts for regulated, high-consequence systems and safe failure behavior.\n\n• You communicate clearly with frontline operators, lender executives, risk teams, and engineers.\n\n\n\n\nNICE TO HAVE\n\n• Experience with loan servicing, collections, loan management systems, core banking, or adjacent financial operations.\n\n• Experience building integration, data, workflow automation, system-of-record, compliance, or quality-management products.\n\n• Background in contact-center analytics or AI-powered enterprise software.\n\n\n\n\nWHY THIS ROLE\n\nMarshall already helps lenders manage compliance, servicing, scorecards, and insights across every call. We are extending that position into the integrations, operational record, and automated workflows lenders use to run servicing. You will own a meaningful part of that product surface and help define how the portfolio grows as new foundations and product areas emerge.\n\n\n\nAt Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week, beginning at 8:00 AM, with four days spent collaborating in person at our San Francisco office.\n\nWe also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches.\n\nBy applying, you acknowledge that your personal information will be processed in accordance with our Privacy Policy https://www.trysalient.com/legal/privacy-policy."},{"id":"346ee6bc-4b39-4709-88fe-ad87d07966e1","title":"Office Coordinator","department":"Business","team":"Business","employmentType":"FullTime","location":"SF Headquarters","secondaryLocations":[],"publishedAt":"2026-09-29T18:44:21.173+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/salient/346ee6bc-4b39-4709-88fe-ad87d07966e1","applyUrl":"https://jobs.ashbyhq.com/salient/346ee6bc-4b39-4709-88fe-ad87d07966e1/application","descriptionHtml":"Salient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.
We are:
Backed by a16z and Y Combinator, with $75M raised in Series A funding
Cash flow positive and profitable, with mid eight figure ARR achieved in under two years
Already serving more than 20% of the auto lending industry
Processing millions of real customer calls and transactions every day
Fully deployed in production with major financial institutions
Actively expanding into new financial services segments
Building together in person in San Francisco
We are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.
We are hiring a Office Coordinator to help run the day-to-day employee, candidate, and office experience at Salient.
This is a hands-on, in-person role across recruiting coordination, onboarding, People Operations, employee experience, and office management. You will make sure candidates have a polished onsite interview experience, new hires start smoothly, employees know where to go for day-to-day People questions, and the office is organized, stocked, and running well.
This is a great role for someone early in their career who is highly organized, proactive, detail-oriented, and energized by being the person who keeps things moving.
Coordinate onsite interviews, including candidate schedules, interview rooms, office tours, and other logistics.
Welcome candidates and provide a thoughtful interview experience from arrival through departure.
Support recruiting events, university outreach, office open houses, and other hiring initiatives.
Lead new hire onboarding sessions, coordinate product demos, I9 verifications + E-verify.
Responsible for onboarding and off boarding of employees - softwares access, computer set up, desk, monitor etc.
Keep benefits information, onboarding presentations, People policies, and other employee resources current.
Coordinate employee communications, celebrations, team events, and engagement initiatives.
Manage day-to-day office needs, including ordering and restocking snacks, beverages, and supplies as well as keeping inventory accurate; keeping the kitchen presentable; and coordinating appliance maintenance.
Respond to office requests and communicate updates to employees.
Help create a welcoming, organized, and energetic office for employees, candidates, and visitors.
Serve as a first point of contact for general People Operations questions.
Bachelor's Degree in Communications, Human Resources, Business Administration, Psychology, Hospitality/Event Management, Organizational Studies, or a related field
0–2 years of professional experience, ideally in people-facing role
Extremely organized, detail-oriented, and reliable
Strong written and verbal communication skills
Friendly, polished, and comfortable interacting with candidates, employees, executives, and visitors
Proactive and able to anticipate what needs to happen before being asked
Comfortable juggling many small details in a fast-moving environment
Excited to work in person
Low ego, high ownership, and willing to jump in wherever needed
Experience with Google Workspace, ATS or HRIS tools, event coordination, onboarding, or office operations is a plus.
At Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week, beginning at 8:00 AM, with four days spent collaborating in person at our San Francisco office.
We also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches.
By applying, you acknowledge that your personal information will be processed in accordance with our Privacy Policy.
","descriptionPlain":"ABOUT US\n\nSalient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.\n\nWe are:\n\n - Backed by a16z and Y Combinator, with $75M raised in Series A funding\n\n - Cash flow positive and profitable, with mid eight figure ARR achieved in under two years\n\n - Already serving more than 20% of the auto lending industry\n\n - Processing millions of real customer calls and transactions every day\n\n - Fully deployed in production with major financial institutions\n\n - Actively expanding into new financial services segments\n\n - Building together in person in San Francisco\n\nWe are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.\n\n\n\nWe are hiring a Office Coordinator to help run the day-to-day employee, candidate, and office experience at Salient.\n\nThis is a hands-on, in-person role across recruiting coordination, onboarding, People Operations, employee experience, and office management. You will make sure candidates have a polished onsite interview experience, new hires start smoothly, employees know where to go for day-to-day People questions, and the office is organized, stocked, and running well.\n\nThis is a great role for someone early in their career who is highly organized, proactive, detail-oriented, and energized by being the person who keeps things moving.\n\n\n\n\nWHAT YOU’LL DO\n\n - Coordinate onsite interviews, including candidate schedules, interview rooms, office tours, and other logistics.\n\n - Welcome candidates and provide a thoughtful interview experience from arrival through departure.\n\n - Support recruiting events, university outreach, office open houses, and other hiring initiatives.\n\n - Lead new hire onboarding sessions, coordinate product demos, I9 verifications + E-verify.\n\n - Responsible for onboarding and off boarding of employees - softwares access, computer set up, desk, monitor etc.\n\n - Keep benefits information, onboarding presentations, People policies, and other employee resources current.\n\n - Coordinate employee communications, celebrations, team events, and engagement initiatives.\n\n - Manage day-to-day office needs, including ordering and restocking snacks, beverages, and supplies as well as keeping inventory accurate; keeping the kitchen presentable; and coordinating appliance maintenance.\n\n - Respond to office requests and communicate updates to employees.\n\n - Help create a welcoming, organized, and energetic office for employees, candidates, and visitors.\n\n - Serve as a first point of contact for general People Operations questions.\n\n\n\n\nWHAT WE’RE LOOKING FOR\n\n - Bachelor's Degree in Communications, Human Resources, Business Administration, Psychology, Hospitality/Event Management, Organizational Studies, or a related field\n\n - 0–2 years of professional experience, ideally in people-facing role\n\n - Extremely organized, detail-oriented, and reliable\n\n - Strong written and verbal communication skills\n\n - Friendly, polished, and comfortable interacting with candidates, employees, executives, and visitors\n\n - Proactive and able to anticipate what needs to happen before being asked\n\n - Comfortable juggling many small details in a fast-moving environment\n\n - Excited to work in person\n\n - Low ego, high ownership, and willing to jump in wherever needed\n\n - Experience with Google Workspace, ATS or HRIS tools, event coordination, onboarding, or office operations is a plus.\n\nAt Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week, beginning at 8:00 AM, with four days spent collaborating in person at our San Francisco office.\n\nWe also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches.\n\nBy applying, you acknowledge that your personal information will be processed in accordance with our Privacy Policy https://www.trysalient.com/legal/privacy-policy."},{"id":"52aa98d8-4b36-498b-b118-adfa1f065c60","title":"Telephony Specialist","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"SF Headquarters","secondaryLocations":[],"publishedAt":"2026-09-28T20:18:10.501+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/salient/52aa98d8-4b36-498b-b118-adfa1f065c60","applyUrl":"https://jobs.ashbyhq.com/salient/52aa98d8-4b36-498b-b118-adfa1f065c60/application","descriptionHtml":"Salient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.
We are:
Backed by a16z and Y Combinator, with $75M raised in Series A funding
Cash flow positive and profitable, with mid eight figure ARR achieved in under two years
Already serving more than 20% of the auto lending industry
Processing millions of real customer calls and transactions every day
Fully deployed in production with major financial institutions
Actively expanding into new financial services segments
Building together in person in San Francisco
We are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.
We're hiring a Telephony Specialist to own whether Salient's calls reach borrowers. You'll manage number reputation, connect-rate optimization, spam labeling and call filtering, and our relationships with telephony vendors such as Telnyx and Twilio. You'll work closely with our telephony infrastructure engineer, AI agent engineers, customer success, legal, and lender customers.
This is an ownership role. You will define how we measure connect rate, find problems before customers do, and fix them with carriers, analytics providers, and our own team.
Number reputation: registration, attestation, CNAM, analytics-engine standing, monitoring, remediation, and number lifecycle.
Connect-rate optimization by customer, carrier, number, geography, and time of day, with rigorous measurement and experimentation.
Detecting and resolving spam labeling, carrier blocking, and call filtering.
Relationships with Telnyx, Twilio, and other carriers: provisioning, porting, routing, pricing, escalations, and new-vendor evaluation.
Dashboards, alerts, and runbooks that let number health scale with our customer base.
Clear deliverability reporting and recommendations for lender customers.
QA on every telephony change: spot-checking call recordings for dead air and choppy audio, and confirming callbacks to new outbound numbers reach the customer's call center or Taylor.
Coaching customers on configuring Salient dialers or third-party dialers to get the best results and lowest call abandonment rates.
You've owned number reputation or outbound deliverability for a high-volume calling operation.
You understand STIR/SHAKEN, CNAM, carrier analytics engines, and remediation processes.
You've managed carrier and CPaaS vendors, and you know how to escalate effectively.
You're comfortable with SQL and CDRs, and you measure before you change things.
You communicate clearly with lender operators, compliance teams, and engineers.
You verify changes yourself with test calls and recordings rather than assuming they worked.
Experience with Telnyx, Twilio, Bandwidth, or other carrier networks.
Experience with branded calling, Rich Call Data, or caller-ID registration programs.
Background in outbound contact-center operations.
You know enough SIP and telephony to diagnose problems and brief engineers precisely.
At Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week, beginning at 8:00 AM, with four days spent collaborating in person at our San Francisco office.
We also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches.
By applying, you acknowledge that your personal information will be processed in accordance with our Privacy Policy.
","descriptionPlain":"ABOUT US\n\nSalient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.\n\nWe are:\n\n - Backed by a16z and Y Combinator, with $75M raised in Series A funding\n\n - Cash flow positive and profitable, with mid eight figure ARR achieved in under two years\n\n - Already serving more than 20% of the auto lending industry\n\n - Processing millions of real customer calls and transactions every day\n\n - Fully deployed in production with major financial institutions\n\n - Actively expanding into new financial services segments\n\n - Building together in person in San Francisco\n\nWe are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.\n\n\n\n\nABOUT THE ROLE\n\nWe're hiring a Telephony Specialist to own whether Salient's calls reach borrowers. You'll manage number reputation, connect-rate optimization, spam labeling and call filtering, and our relationships with telephony vendors such as Telnyx and Twilio. You'll work closely with our telephony infrastructure engineer, AI agent engineers, customer success, legal, and lender customers.\n\nThis is an ownership role. You will define how we measure connect rate, find problems before customers do, and fix them with carriers, analytics providers, and our own team.\n\n\n\n\nWHAT YOU'LL OWN\n\n - Number reputation: registration, attestation, CNAM, analytics-engine standing, monitoring, remediation, and number lifecycle.\n\n - Connect-rate optimization by customer, carrier, number, geography, and time of day, with rigorous measurement and experimentation.\n\n - Detecting and resolving spam labeling, carrier blocking, and call filtering.\n\n - Relationships with Telnyx, Twilio, and other carriers: provisioning, porting, routing, pricing, escalations, and new-vendor evaluation.\n\n - Dashboards, alerts, and runbooks that let number health scale with our customer base.\n\n - Clear deliverability reporting and recommendations for lender customers.\n\n - QA on every telephony change: spot-checking call recordings for dead air and choppy audio, and confirming callbacks to new outbound numbers reach the customer's call center or Taylor.\n\n - Coaching customers on configuring Salient dialers or third-party dialers to get the best results and lowest call abandonment rates.\n\n\n\n\nWHAT YOU BRING\n\n - You've owned number reputation or outbound deliverability for a high-volume calling operation.\n\n - You understand STIR/SHAKEN, CNAM, carrier analytics engines, and remediation processes.\n\n - You've managed carrier and CPaaS vendors, and you know how to escalate effectively.\n\n - You're comfortable with SQL and CDRs, and you measure before you change things.\n\n - You communicate clearly with lender operators, compliance teams, and engineers.\n\n - You verify changes yourself with test calls and recordings rather than assuming they worked.\n\n\n\n\nNICE TO HAVE\n\n - Experience with Telnyx, Twilio, Bandwidth, or other carrier networks.\n\n - Experience with branded calling, Rich Call Data, or caller-ID registration programs.\n\n - Background in outbound contact-center operations.\n\n - You know enough SIP and telephony to diagnose problems and brief engineers precisely.\n\n\n\nAt Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week, beginning at 8:00 AM, with four days spent collaborating in person at our San Francisco office.\n\nWe also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches.\n\nBy applying, you acknowledge that your personal information will be processed in accordance with our Privacy Policy https://www.trysalient.com/legal/privacy-policy."}],"apiVersion":"1"}