At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
This role will be focused on overseeing the planning, execution, and optimization of complex technical projects related to the company’s hardware, software, manufacturing test, and deployment efforts. The TPM will help coordinate efforts across mechanical, electrical, embedded, systems, manufacturing, and operations teams to ensure smooth hand-offs and efficient delivery of components, robots, and software. The TPM will need to deeply understand technical systems and processes to identify potential roadblocks and drive continuous improvement initiatives. The role will also help develop and implement processes to help the organization streamline and advance initiatives to help with robot upgrades, product development processes, and new feature development.
Responsibilities
Define project scope, timelines, milestones, resource allocation, and risk mitigation strategies for various hardware and software projects including robot feature development, continuous upgrade projects, and new product development.
Lead and coordinate efforts across hardware and software engineering teams, product managers, operations teams, and business stakeholders
Gather requirements, align priorities, and communicate project status updates effectively.
Develop and implement processes that streamline workflows and improve efficiency.
Help teams set up and execute sprints to effectively prioritize and track work.
Analyze and update existing processes and identify areas for optimization and improvement.
Coordinate broad communication efforts to keep all teams informed and aligned.
Create detailed project documentation, including technical specifications, roadmaps, project plans, and status reports to maintain transparency and accountability.
Qualifications
BS degree in Mechanical, electrical, mechatronics or another equivalent engineering discipline
3-5 years of experience in engineering program management, or technical program management
3-5 years experience with hardware, systems,, or autonomous systems development processes
Experience successfully articulating technical concepts to both technical and non-technical partners
Strong track record of managing complex cross-functional projects and shipping product features in a production environment
Experience building strong working relationships with senior leaders and engineers across functions and departments
Ability to keep the big picture in focus and to provide clear, well-structured, and concise communications tailored to each appropriate audience
What Makes You Stand Out
MS degree in Mechanical, electrical or another equivalent engineering discipline
Experience in robotics and autonomous systems, especially ones running in public spaces
Experience with products that include policy or regulatory aspects
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
The Full-Stack Software Engineer, Internal Services builds and improves internal deployment tooling that helps Serve ship robot software safely, quickly, and at fleet scale.
Responsibilities
Build, test, and maintain internal web services and user interfaces that support software release workflows for engineering, QA, and operations teams.
Focused work on frontend, backend, cloud infrastructure and embedded software..
Collaborate with your teammates on the entire software lifecycle for internal services - design, implementation, testing, deployment and operations.
Add and improve observability across the deployment experience, including real-time status, logs, timelines, and audit trails that make it easier to understand rollout health and debug failures.
Strengthen CI/CD, automated testing, and release safety checks to improve confidence in deployment tooling and reduce operational risk.
Contribute to deployment governance features such as auditability, role-based access, and privileged action tracking.
High expectation on production quality clean, maintainable code and provide thoughtful PR feedback, including constructively challenging assumptions, identifying risks, and improving overall engineering quality.
Support production rollouts and release operations as needed, Participate in the oncall rotation for internal services.
Demonstrated experience delivering quality software with and without GenAl
Qualifications
5+ years of software engineering experience with meaningful ownership of production systems, internal tools, or other high-visibility software projects.
Strong backend experience with Node.js or TypeScript-based services.
Strong frontend experience with TypeScript and a modern web framework; Vue is preferred, but React experience is also acceptable.
Experience working with cloud platforms GCP perfered.
Hands-on experience designing, implementing, testing, and supporting production software with strong attention to reliability and maintainability.
Demonstrated ability to own a problem area end-to-end, work through ambiguity, and keep momentum on an important cross-functional project.
Strong communication and collaboration skills, including the ability to pair program regularly, work closely with stakeholders, and keep work moving when priorities shift.
Willingness to give candid, respectful technical feedback in code reviews and design discussions.
A practical, detail-oriented engineering mindset with strong testing instincts and careful consideration of downstream consequences.
What Makes you Stand Out
Experience with deployment systems, release tooling, feature flags, fleet management, or internal developer platforms.
Experience building or supporting CI/CD workflows, ideally with GitHub Actions or a similar system.
Experience with relevant product areas such as scheduling, observability, audit trails, access control, or rollout governance.
Experience with GCP, Terraform, Kubernetes, or related infrastructure used to operate internal platforms at scale.
Experience supporting software used by multiple internal personas, especially engineering, QA, and operations teams.
Experience improving test coverage, structured logging, metrics, or tracing in an operationally important system.
Comfort working in a fast-moving environment with a strong bias for action and an expectation of personal ownership.
*Please Note: The listed base salary range applies to candidates based in the US.
Compensation may vary depending on location, experience, and role alignment. We are open to qualified candidates working remotely in Canada:
Canada - ALL: $115K - $160k CAD (Base)
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
As an Operations Coordinator at Serve Robotics, you will play a key role in ensuring smooth daily operations across our commercial delivery network. Your main objective will be to execute against established strategies, manage the flow of day-to-day activities, and identify opportunities to streamline and strengthen operational processes. You will support the team by ensuring procedures are followed consistently, operational goals are met, and metrics are tracked with accuracy.
In this role, you will focus on operational execution first, while also proposing and implementing incremental improvements that drive efficiency, reliability, and scalability. You will collaborate closely with supervisors and leadership to align your work with the broader operational strategy, ensuring that our delivery network runs seamlessly and consistently delivers on performance targets.
JOB DUTIES
Oversee and execute daily deployments by coordinating between Field Agents and Piloting teams to ensure on-time robot operations.
Monitor live operations and resolve issues in real time, escalating problems as needed to minimize service disruptions.
Ensure compliance with standard operating procedures (SOPs) by reinforcing adherence to established workflows, safety protocols, and quality measures.
Open or close depots in accordance with scheduled shift.
Track and report key operational metrics (deployment efficiency, service uptime, utilization, etc.) to measure efficiency and highlight areas for improvement.
Implement new processes and protocols as directed, ensuring successful rollout, team adoption, and compliance across all operational teams.
Assist the Sr. Operations Supervisor in daily decision-making to help prioritize resources, balance workloads, and execute test plans.
Support onboarding and training of new Operations Associates, ensuring consistency in role expectations, SOPs, and performance standards.
Provide ad hoc operational support across field operations, piloting, and project initiatives to maintain continuity of service and execution.
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
Bachelor’s degree in a related field, or equivalent experience (3+ years in operations, logistics, or customer service)
Strong organizational, collaboration, and problem-solving skills.
Ability to remain calm under pressure with a proactive, can-do attitude toward challenges.
Demonstrated ability to work independently with minimal supervision.
Comfort with spreadsheets (Excel or Google Sheets)
Willingness to work flexible hours, including evenings and weekends, as operations require.
Comfortable driving mid-size utility vehicles as needed.
Valid U.S. driver’s license.
Ability to work nights, weekends, and holidays
Preferred Experience, Qualifications, and Skills
Previous experience in a high-growth, fast-paced startup environment
Experience with schedule creation, resource planning, or forecasting
Direct customer-facing experience (field or service-based)
Ability to analyze data and report on operations through Google Workspace (Docs, Sheets, Drive)
Strong passion for efficiency, innovation, and robotics
Additional Information
This role is onsite and field-based, with ad hoc movement between depots, deployment zones, and customer locations. Candidates should be comfortable with standing, walking, and lifting up to 50 lbs as part of daily operations. Occasional evening and weekend shifts may be required to support deployments and testing schedules.
Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.
Operations Coordinators must be prepared to perform duties in various weather conditions, including inclement weather.
This role may require the operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
Data is an integral part of Serve’s autonomy stack. As of EOY 2025, Serve has 2000 actively deployed robots making real world deliveries across numerous US cities. ‘Autonomy Data Flywheel’ is an internal Data product initiative that leverages on this large scale of real world robots and super-charges our End-End AI model development. It covers the entire data lifecycle starting with the data offloading infrastructure on edge, depots, and meeting the engineering needs of training, testing & validation.
Responsibilities
Build and drive roadmap for the Autonomy Data Flywheel
Draft requirements and ensure delivery for all consumers of the data including End-End AI, Perception, Safety and other teams.
Work with engineering teams to set and achieve targets for both quality and quantity KPIs
Define and maintain Data Diversity metrics for maximizing scenario coverage on Sidewalk ODD(Operational Design Domain)
Cross functional initiatives with Operations and IT teams to drive depot and cloud infrastructure work.
Support Data pipelines so that we are retaining the right data without impacting safety and day to day operations
Qualifications
Product/Engineering Experience for data infrastructure in AV/Automotive or Robotics/Edge AI industries
Experience building production level ML Ops pipelines
Fluent with training datasets and evals for AI models
Preferred: Experience with data infrastructure at Edge/Depot (E.g. NAS infra) and Cloud
Experience with ML Ops, targeted and active learning approaches
*Please note: The listed base salary range applies to candidates based in the San Francisco Bay Area. Compensation may vary depending on location, experience, and role alignment. We are open to qualified candidates working remotely within the United States and Canada
USA - ALL: $200k - $245k USD
Canada - ALL: $175k - $215k CAD
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
As an Operations Associate, you’ll play a key role in ensuring the smooth and reliable performance of our autonomous delivery robots. While our robots are designed to operate independently, there are times when they need a helping hand—whether it’s navigating around unexpected obstacles, dealing with technical issues, or responding to environmental challenges. That’s where you come in.
In this hands-on role, you’ll assist robots in the field, perform light maintenance tasks like cleaning sensors, and help ensure that deliveries are completed safely and on time. Your quick problem-solving and on-the-ground support will help minimize service interruptions and protect valuable equipment. You’ll also document incidents and share observations that directly contribute to the ongoing improvement of our technology and operations.
You’ll collaborate closely with teams across operations, engineering, and customer support—helping to manage robot deployments, escalate technical issues, and support safety and training initiatives.
JOB DUTIES
Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise.
Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.
Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation.
Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.
Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.
Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment.
Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
Valid drivers license
Comfortable driving mid-size utility vehicles as needed
Capable of lifting and maneuvering items weighing up to 50 pounds
Demonstrated ability to engage with customers in a professional setting
Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require
Preferred Experience, Qualifications, and Skills
Experience with Jira
1 year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience
Experience using work communication tools (ie. Slack)
Strong organizational, collaboration, and problem-solving skills.
Additional Information
Physical demands include walking/biking several miles per day and handling equipment.
Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.
Operations Associates must be prepared to perform duties in various weather conditions, including inclement weather.
This role requires the safe operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
As an Operations Associate, you’ll play a key role in ensuring the smooth and reliable performance of our autonomous delivery robots. While our robots are designed to operate independently, there are times when they need a helping hand—whether it’s navigating around unexpected obstacles, dealing with technical issues, or responding to environmental challenges. That’s where you come in.
In this hands-on role, you’ll assist robots in the field, perform light maintenance tasks like cleaning sensors, and help ensure that deliveries are completed safely and on time. Your quick problem-solving and on-the-ground support will help minimize service interruptions and protect valuable equipment. You’ll also document incidents and share observations that directly contribute to the ongoing improvement of our technology and operations.
You’ll collaborate closely with teams across operations, engineering, and customer support—helping to manage robot deployments, escalate technical issues, and support safety and training initiatives.
JOB DUTIES
Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise.
Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.
Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation.
Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.
Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.
Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment.
Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
Valid drivers license
Comfortable driving mid-size utility vehicles as needed
Capable of lifting and maneuvering items weighing up to 50 pounds
Demonstrated ability to engage with customers in a professional setting
Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require
Preferred Experience, Qualifications, and Skills
Experience with Jira
1 year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience
Experience using work communication tools (ie. Slack)
Strong organizational, collaboration, and problem-solving skills.
Additional Information
Physical demands include walking/biking several miles per day and handling equipment.
Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.
Operations Associates must be prepared to perform duties in various weather conditions, including inclement weather.
This role requires the safe operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
This role develops and scales large-scale machine learning training systems for multimodal robotics data, enabling the creation of high-performance autonomy models. By optimizing distributed training pipelines, neural network architectures, and data processing workflows, the position improves training efficiency, accelerates model iteration, and maximizes GPU utilization. The role collaborates closely with ML researchers and infrastructure teams, influencing the design, deployment, and performance of end-to-end autonomy models and the large-scale data pipelines that support them.
Responsibilities
Design and maintain training systems that can process and learn from petabyte-scale multimodal datasets (e.g., video and point cloud data). This includes ensuring data is efficiently loaded, distributed, and processed across large GPU clusters.
Identify and resolve bottlenecks in the training pipeline, including data loading, preprocessing, model computation, and inter-node communication, to maximize GPU utilization and reduce training time.
Work with the ML team to develop and refine neural network architectures suitable for autonomy tasks, particularly those handling high-dimensional and sequential sensor data.
Create and adjust loss functions and training strategies that help the model learn effectively from complex multimodal inputs and improve autonomy performance.
Configure, monitor, and maintain large-scale distributed training jobs across multiple machines and GPUs, ensuring stability, fault tolerance, and efficient resource usage.
Implement scalable systems to preprocess, transform, and augment large robotics datasets so that they are suitable for model training.
Work closely with ML scientists and other engineers to integrate new models, experiments, and training approaches into the production training pipeline.
Analyze training metrics, model outputs, and experiment logs to assess model performance and guide improvements in architecture, data usage, or training strategies.
Develop tools and workflows that allow teams to run experiments, track results, and iterate quickly on new model ideas or training approaches.
Qualifications
Master’s or PhD in Computer Science, Robotics, Electrical Engineering, Machine Learning, or a closely related technical discipline.
Minimum of 5 years of professional experience developing, training, and deploying machine learning models in production environments.
Hands-on experience training machine learning models across multiple GPUs or compute nodes, including familiarity with distributed training frameworks and large dataset handling.
Strong programming skills in Python for implementing machine learning models, data pipelines, and training workflows.
Solid knowledge of core concepts such as neural networks, optimization algorithms, loss functions, model evaluation, and training methodologies.
What Makes You Stand out
Experience identifying and resolving training bottlenecks related to compute utilization, memory usage, and data throughput in machine learning systems.
Experience training machine learning models on robotics or autonomous driving datasets involving multimodal sensor inputs such as camera video, LiDAR point clouds, radar, or telemetry data.
Experience developing models that combine multiple data modalities (e.g., images, point clouds, and structured sensor data) into a unified learning system.
Peer-reviewed publications or significant research contributions in machine learning, robotics, or related areas.
*Please note: The listed base salary range applies to candidates based in the US. Compensation may vary depending on location, experience, and role alignment. We are open to qualified candidates working remotely in Canada
Canada - ALL: $177k - $215k CAD
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
As an Operations Associate, you’ll play a key role in ensuring the smooth and reliable performance of our autonomous delivery robots. While our robots are designed to operate independently, there are times when they need a helping hand—whether it’s navigating around unexpected obstacles, dealing with technical issues, or responding to environmental challenges. That’s where you come in.
In this hands-on role, you’ll assist robots in the field, perform light maintenance tasks like cleaning sensors, and help ensure that deliveries are completed safely and on time. Your quick problem-solving and on-the-ground support will help minimize service interruptions and protect valuable equipment. You’ll also document incidents and share observations that directly contribute to the ongoing improvement of our technology and operations.
You’ll collaborate closely with teams across operations, engineering, and customer support—helping to manage robot deployments, escalate technical issues, and support safety and training initiatives.
JOB DUTIES
Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise.
Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.
Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation.
Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.
Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.
Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment.
Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
Valid drivers license
Comfortable driving mid-size utility vehicles as needed
Capable of lifting and maneuvering items weighing up to 50 pounds
Demonstrated ability to engage with customers in a professional setting
Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require
Preferred Experience, Qualifications, and Skills
Experience with Jira
1 year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience
Experience using work communication tools (ie. Slack)
Strong organizational, collaboration, and problem-solving skills.
Additional Information
Physical demands include walking/biking several miles per day and handling equipment.
Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.
Operations Associates must be prepared to perform duties in various weather conditions, including inclement weather.
This role requires the safe operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
As an Operations Associate, you’ll play a key role in ensuring the smooth and reliable performance of our autonomous delivery robots. While our robots are designed to operate independently, there are times when they need a helping hand—whether it’s navigating around unexpected obstacles, dealing with technical issues, or responding to environmental challenges. That’s where you come in.
In this hands-on role, you’ll assist robots in the field, perform light maintenance tasks like cleaning sensors, and help ensure that deliveries are completed safely and on time. Your quick problem-solving and on-the-ground support will help minimize service interruptions and protect valuable equipment. You’ll also document incidents and share observations that directly contribute to the ongoing improvement of our technology and operations.
You’ll collaborate closely with teams across operations, engineering, and customer support—helping to manage robot deployments, escalate technical issues, and support safety and training initiatives.
JOB DUTIES
Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise.
Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.
Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation.
Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.
Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.
Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment.
Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
Valid drivers license
Comfortable driving mid-size utility vehicles as needed
Capable of lifting and maneuvering items weighing up to 50 pounds
Demonstrated ability to engage with customers in a professional setting
Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require
Preferred Experience, Qualifications, and Skills
Experience with Jira
1 year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience
Experience using work communication tools (ie. Slack)
Strong organizational, collaboration, and problem-solving skills.
Additional Information
Physical demands include walking/biking several miles per day and handling equipment.
Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.
Operations Associates must be prepared to perform duties in various weather conditions, including inclement weather.
This role requires the safe operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
As an Operations Associate, you’ll play a key role in ensuring the smooth and reliable performance of our autonomous delivery robots. While our robots are designed to operate independently, there are times when they need a helping hand—whether it’s navigating around unexpected obstacles, dealing with technical issues, or responding to environmental challenges. That’s where you come in.
In this hands-on role, you’ll assist robots in the field, perform light maintenance tasks like cleaning sensors, and help ensure that deliveries are completed safely and on time. Your quick problem-solving and on-the-ground support will help minimize service interruptions and protect valuable equipment. You’ll also document incidents and share observations that directly contribute to the ongoing improvement of our technology and operations.
You’ll collaborate closely with teams across operations, engineering, and customer support—helping to manage robot deployments, escalate technical issues, and support safety and training initiatives.
JOB DUTIES
Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise.
Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.
Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation.
Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.
Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.
Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment.
Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
Valid drivers license
Comfortable driving mid-size utility vehicles as needed
Capable of lifting and maneuvering items weighing up to 50 pounds
Demonstrated ability to engage with customers in a professional setting
Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require
Preferred Experience, Qualifications, and Skills
Experience with Jira
1 year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience
Experience using work communication tools (ie. Slack)
Strong organizational, collaboration, and problem-solving skills.
Additional Information
Physical demands include walking/biking several miles per day and handling equipment.
Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.
Operations Associates must be prepared to perform duties in various weather conditions, including inclement weather.
This role requires the safe operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
As an Operations Associate, you’ll play a key role in ensuring the smooth and reliable performance of our autonomous delivery robots. While our robots are designed to operate independently, there are times when they need a helping hand—whether it’s navigating around unexpected obstacles, dealing with technical issues, or responding to environmental challenges. That’s where you come in.
In this hands-on role, you’ll assist robots in the field, perform light maintenance tasks like cleaning sensors, and help ensure that deliveries are completed safely and on time. Your quick problem-solving and on-the-ground support will help minimize service interruptions and protect valuable equipment. You’ll also document incidents and share observations that directly contribute to the ongoing improvement of our technology and operations.
You’ll collaborate closely with teams across operations, engineering, and customer support—helping to manage robot deployments, escalate technical issues, and support safety and training initiatives.
This is a part time role is onsite in Doral - Miami, FL location.
JOB DUTIES
Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise.
Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.
Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation.
Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.
Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.
Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment.
Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
Valid drivers license
Comfortable driving mid-size utility vehicles as needed
Capable of lifting and maneuvering items weighing up to 50 pounds
Demonstrated ability to engage with customers in a professional setting
Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require
Preferred Experience, Qualifications, and Skills
Experience with Jira
1 year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience
Experience using work communication tools (ie. Slack)
Strong organizational, collaboration, and problem-solving skills.
Additional Information
Physical demands include walking/biking several miles per day and handling equipment.
Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.
Operations Associates must be prepared to perform duties in various weather conditions, including inclement weather.
This role requires the safe operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
As an Operations Associate, you’ll play a key role in ensuring the smooth and reliable performance of our autonomous delivery robots. While our robots are designed to operate independently, there are times when they need a helping hand—whether it’s navigating around unexpected obstacles, dealing with technical issues, or responding to environmental challenges. That’s where you come in.
In this hands-on role, you’ll assist robots in the field, perform light maintenance tasks like cleaning sensors, and help ensure that deliveries are completed safely and on time. Your quick problem-solving and on-the-ground support will help minimize service interruptions and protect valuable equipment. You’ll also document incidents and share observations that directly contribute to the ongoing improvement of our technology and operations.
You’ll collaborate closely with teams across operations, engineering, and customer support—helping to manage robot deployments, escalate technical issues, and support safety and training initiatives.
This is a part time role is onsite in the Chicago, Fulton Market District hub.
JOB DUTIES
Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise.
Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.
Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation.
Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.
Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.
Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment.
Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
Valid drivers license
Comfortable driving mid-size utility vehicles as needed
Capable of lifting and maneuvering items weighing up to 50 pounds
Demonstrated ability to engage with customers in a professional setting
Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require
Preferred Experience, Qualifications, and Skills
Experience with Jira
1 year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience
Experience using work communication tools (ie. Slack)
Strong organizational, collaboration, and problem-solving skills.
Additional Information
Physical demands include walking/biking several miles per day and handling equipment.
Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.
Operations Associates must be prepared to perform duties in various weather conditions, including inclement weather.
This role requires the safe operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
As an Operations Associate, you’ll play a key role in ensuring the smooth and reliable performance of our autonomous delivery robots. While our robots are designed to operate independently, there are times when they need a helping hand—whether it’s navigating around unexpected obstacles, dealing with technical issues, or responding to environmental challenges. That’s where you come in.
In this hands-on role, you’ll assist robots in the field, perform light maintenance tasks like cleaning sensors, and help ensure that deliveries are completed safely and on time. Your quick problem-solving and on-the-ground support will help minimize service interruptions and protect valuable equipment. You’ll also document incidents and share observations that directly contribute to the ongoing improvement of our technology and operations.
You’ll collaborate closely with teams across operations, engineering, and customer support—helping to manage robot deployments, escalate technical issues, and support safety and training initiatives.
This role is onsite 5 days a week in Doral - Miami, FL location.
JOB DUTIES
Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise.
Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.
Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation.
Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.
Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.
Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment.
Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
Valid drivers license
Comfortable driving mid-size utility vehicles as needed
Capable of lifting and maneuvering items weighing up to 50 pounds
Demonstrated ability to engage with customers in a professional setting
Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require
Preferred Experience, Qualifications, and Skills
Experience with Jira
1 year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience
Experience using work communication tools (ie. Slack)
Strong organizational, collaboration, and problem-solving skills.
Additional Information
Physical demands include walking/biking several miles per day and handling equipment.
Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.
Operations Associates must be prepared to perform duties in various weather conditions, including inclement weather.
This role requires the safe operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
As an Operations Associate, you’ll play a key role in ensuring the smooth and reliable performance of our autonomous delivery robots. While our robots are designed to operate independently, there are times when they need a helping hand—whether it’s navigating around unexpected obstacles, dealing with technical issues, or responding to environmental challenges. That’s where you come in.
In this hands-on role, you’ll assist robots in the field, perform light maintenance tasks like cleaning sensors, and help ensure that deliveries are completed safely and on time. Your quick problem-solving and on-the-ground support will help minimize service interruptions and protect valuable equipment. You’ll also document incidents and share observations that directly contribute to the ongoing improvement of our technology and operations.
You’ll collaborate closely with teams across operations, engineering, and customer support—helping to manage robot deployments, escalate technical issues, and support safety and training initiatives.
This is a part time role is onsite in the Midtown, ATL hub.
JOB DUTIES
Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise.
Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.
Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation.
Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.
Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.
Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment.
Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
Valid drivers license
Comfortable driving mid-size utility vehicles as needed
Capable of lifting and maneuvering items weighing up to 50 pounds
Demonstrated ability to engage with customers in a professional setting
Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require
Preferred Experience, Qualifications, and Skills
Experience with Jira
1 year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience
Experience using work communication tools (ie. Slack)
Strong organizational, collaboration, and problem-solving skills.
Additional Information
Physical demands include walking/biking several miles per day and handling equipment.
Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.
Operations Associates must be prepared to perform duties in various weather conditions, including inclement weather.
This role requires the safe operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
As VP of IT Infrastructure & Operations, you will lead our IT strategy and operations across delivery depots, engineering labs, and corporate offices and subsidiaries. You’ll lead the team and own IT infrastructure, standards, security implementation, and support services that power our daily operations and robotics development. This role balances strategy and execution - scaling systems for rapid growth while ensuring reliability, compliance, and a great user experience.
Responsibilities
Define and execute the IT roadmap aligned with Serve’s growth, expansion, and R&D goals, owning budget, vendor selection, contract decisions and key technology investment prioritization.
Partner with engineering, security, operations, HR, finance, facilities and growth teams to ensure IT enables business expansion and robotics innovation.
Lead IT planning for new markets, facilities, acquisitions, and major company initiatives.
M&A - lead IT diligence and IT integration strategy and execution, ensuring a seamless integration phase with minimal disruption to the business.
Oversee enterprise IT infrastructure, networks, and cloud services with a focus on uptime and scalability.
Implement collaboration, productivity, and ERP systems that support cross-functional teams.
Support IoT and edge-device deployments critical to robotics delivery operations.
Partner with security leaders to define and drive access controls, identity management, segregation of duties, endpoint protections, and incident response.
Own the implementation, operation, and continuous improvement of IT security controls within the enterprise technology environment.
Ensure compliance with SOX, SOC 2, GDPR, and related requirements.
Build, mentor, and scale a high-performing IT team.
Establish and deliver on SLAs for IT support across offices, labs, and depots.
Consolidate and lead the management of SaaS applications, vendors and budgets.
Create automated, frictionless experiences in Identity Access Management, IT Help Desk and Employee Lifecycle Automation.
Drive continuous improvement in helpdesk and IT services to maximize productivity.
Qualifications
15+ years in IT infrastructure and operations, with 8+ years in leadership.
Proven experience managing complex, distributed enterprise IT environments in high-growth, tech-driven companies.
Experience managing live operations across multiple time zones and supporting rapid operational expansion.
Deep expertise in networking, cloud platforms, identity management, and enterprise systems.
Track record of hiring and scaling IT teams and infrastructure.
Excellent communication, leadership and vendor management skills.
Known for responsiveness, reliability, and strong follow-through: keeps commitments, communicates promptly, and consistently closes the loop with cross-functional partners.
*Please Note: The listed base salary range applies to candidates based in the US.
Compensation may vary depending on location, experience, and role alignment. We are open to qualified candidates working remotely in Canada:
Canada - ALL: $230 - 310K CAD (Base)
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
The Partnership Manager owns and grows a portfolio of merchant and platform partnerships, with full accountability for partner performance, retention, and revenue outcomes. This role serves as the primary owner of partner relationships and is responsible for driving operational excellence, identifying growth opportunities, and delivering measurable business impact.
JOB DUTIES
Own a portfolio of partners and merchants, with full accountability for performance, growth, retention, and overall partner health
Serve as the primary relationship owner, building and maintaining strong partner relationships across multiple levels and acting as a trusted advisor
Analyze performance data and independently drive improvements in key metrics such as order volume, reliability, and partner satisfaction
Lead issue resolution and manage escalations end-to-end, including root cause analysis, cross-functional coordination, and implementation of long-term fixes
Identify, prioritize, and execute revenue growth and operational optimization opportunities within assigned accounts
Drive cross-functional initiatives with Operations, Product, and Support teams to improve processes, tools, and partner experience
Contribute to partnership strategy and market expansion efforts, testing new approaches and bringing actionable insights from the field
Participate in contract discussions, renewals, and negotiations, owning preparation, data, and recommendations while partnering with senior stakeholders
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
5+ years of experience in account management, customer success, or sales, ideally within technology, food service, or delivery ecosystems.
Demonstrated track record of managing and growing client relationships.
Strong communication and interpersonal skills with the ability to build trust quickly.
Excellent problem-solving skills and a proactive, ownership-driven mindset.
Experience using CRM systems and basic data analysis tools to manage performance and reporting.
Willing to travel up to 25-50% within the designated market.
What makes you stand out
You thrive in fast-moving, high-growth environments.
You enjoy multitasking and taking initiatives from start to finish.
You are highly efficient, execution oriented, and results-driven.
You are comfortable with ambiguity and adapt quickly to new challenges.
You communicate confidently with both internal teams and external partners.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
The Remote Supervision Coordinator monitors and supports Serve’s autonomous delivery robot operations in real time, ensuring safe, efficient, and reliable service execution. This role responds to operational incidents, supports customer and merchant interactions, and assists with testing and validation activities to improve robot performance and operational quality.
JOB DUTIES
Monitor, supervise, and guide autonomous robot activities in real time to ensure safe and efficient operations while following standard operating procedures
Communicate directly with restaurants, merchants, and customers to resolve operational issues
Make real-time decisions within defined guidelines to maintain safety, efficiency, and service quality
Document, track, and report incidents accurately and in a timely manner, maintaining strong attention to detail
Provide support to internal teams and external partners as needed
Meet established performance targets, including productive hours, safety, performance, and operational efficiency metrics
Test product functions and features to identify bugs, potential system misuse, and operational gaps, and provide feedback for continuous improvement
Support special trials and pilot programs to test features ahead of broader Remote Supervisor release
Coordinate with internal operations, engineering, and support teams to escalate issues, communicate operational impacts, and support resolution efforts.
Apply training and feedback to continuously improve performance and adapt to new tools and processes
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
2+ years of experience in operations, customer support, logistics, or a similar fast-paced environment
Experience using computers and web-based tools in a professional or structured setting
Strong attention to detail with the ability to monitor and manage multiple robots and tasks simultaneously
Clear written and verbal communication skills
Ability to follow standard operating procedures and make decisions within defined guidelines
Comfortable working in a fast-paced, real-time operational environment
Demonstrated reliability, punctuality, and ability to work scheduled shifts
Preferred Experience, Qualifications, and Skills
Experience in remote operations, dispatch, gaming, or real-time monitoring environments
Familiarity with incident reporting or ticketing systems
Interest in robotics, autonomous systems, or emerging technology
Additional Information
Work onsite with movement between depots, deployment zones, and customer locations as needed
Stand and walk for extended periods and lift up to 50 lbs as part of daily operations
Work occasional evenings and weekends to support operations, deployments, and testing
Follow all safety protocols, including PPE requirements, cell phone policies, and dress code (e.g., high-visibility vest and appropriate footwear)
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
The Data Analyst drives data management workflows and performs data analysis. This role connects our internal systems with various logistics partners, builds data pipelines, calculates metrics, and creates dashboards & alerts to highlight operational bottlenecks. This position leverages AI tools and frameworks to build faster, create scalable API connections, and manage the data architecture that keeps Serve’s supply chain running.
JOB DUTIES
Develop and manage API-based workflows to ensure seamless communication between our core business platforms and external logistics partners.
Design, build, and maintain automated pipelines to retrieve and route data across various internal and external databases and tools.
Perform hands-on data analysis (e.g., tracking average shipping times, inventory flows, etc.) and build automated spreadsheets and/or dashboards for stakeholders.
Implement error handling, alerting, etc. to ensure data workflows run consistently and accurately.
Partner with Supply Chain, Operations, Finance, and Engineering stakeholders to define KPIs, reporting requirements, and data quality standards across supply chain processes.
Conduct root cause analysis on operational issues and recommend process improvements that reduce cost, improve inventory accuracy, and increase logistics performance.
Create and maintain technical documentation for data models, integrations, workflows, and reporting systems to support long term scalability and knowledge sharing.
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
5 years of hands-on experience in data analysis, data engineering, workflow automation, or similar technical roles.
Strong general knowledge of data structures and data management, both for big data using cloud databases and small data using excel & google sheets.
Advanced knowledge of SQL and at least one other programming language (ideally Python or Javascript).
Proficiency in modern AI-driven development including AI coding tools (e.g., Claude Code, GitHub Copilot, Codex), Model Context Protocol (MCP), configuration of Skills, sub-agents, etc. and familiarity with popular AI orchestration frameworks such as Langgraph, OpenAI API/SDK, Gemini API/SDK, etc.
Experience designing data models and transforming data from multiple operational systems into clean, reliable datasets for reporting and analysis.
Strong analytical and problem solving skills, with the ability to translate complex data into actionable business recommendations for nontechnical stakeholders.
Demonstrated ability to independently manage multiple projects, prioritize competing requests, and deliver high quality work in a fast paced environment.
Preferred Experience, Qualifications, and Skills
Google Cloud Platform (GCP): Specifically Cloud Run, BigQuery, and other supporting services.
Google Workspace / G Suite: Specifically Google Sheets and Google Apps Script.
NetSuite: Specifically working with the NetSuite API.
Supply Chain Tech Experience: Applying these data and technology skills specifically within supply chain, logistics, or e-commerce operations.
Experience working with third party logistics (3PL), fulfillment, inventory management, or transportation management systems.
Familiarity with data observability, monitoring, and data quality frameworks in production environments.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
Serve Robotics is expanding to the Gold Coast, and we're looking for our founding Operations team. This is a unique opportunity to help launch and scale our Australian operations from the ground up while working with cutting-edge autonomous delivery technology.
As an Operations Coordinator at Serve Robotics, you will play a key role in ensuring smooth daily operations across our commercial delivery network. Your main objective will be to execute against established strategies, manage the flow of day-to-day activities, and identify opportunities to streamline and strengthen operational processes. You will support the team by ensuring procedures are followed consistently, operational goals are met, and metrics are tracked with accuracy.
In this role, you will focus on operational execution first, while also proposing and implementing incremental improvements that drive efficiency, reliability, and scalability. You will collaborate closely with supervisors and leadership to align your work with the broader operational strategy, ensuring that our delivery network runs seamlessly and consistently delivers on performance targets.
JOB DUTIES
Oversee and execute daily deployments by coordinating between Field Agents and Piloting teams to ensure on-time robot operations.
Monitor live operations and resolve issues in real time, escalating problems as needed to minimize service disruptions.
Ensure compliance with standard operating procedures (SOPs) by reinforcing adherence to established workflows, safety protocols, and quality measures.
Open or close depots in accordance with scheduled shift.
Track and report key operational metrics (deployment efficiency, service uptime, utilization, etc.) to measure efficiency and highlight areas for improvement.
Implement new processes and protocols as directed, ensuring successful rollout, team adoption, and compliance across all operational teams.
Assist the Sr. Operations Supervisor in daily decision-making to help prioritize resources, balance workloads, and execute test plans.
Support onboarding and training of new Operations Associates, ensuring consistency in role expectations, SOPs, and performance standards.
Provide ad hoc operational support across field operations, piloting, and project initiatives to maintain continuity of service and execution.
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
Bachelor’s degree in a related field, or equivalent experience (3+ years in operations, logistics, or customer service)
Strong organizational, collaboration, and problem-solving skills.
Ability to remain calm under pressure with a proactive, can-do attitude toward challenges.
Demonstrated ability to work independently with minimal supervision.
Comfort with spreadsheets (Excel or Google Sheets)
Willingness to work flexible hours, including evenings and weekends, as operations require.
Comfortable driving mid-size utility vehicles as needed.
Valid driver’s license.
Ability to work nights, weekends, and holidays
Candidates must be an Australian citizen or permanent resident with unrestricted working rights in Australia. Unfortunately, we are unable to provide employer-sponsored work authorization or visa sponsorship for this position at this time
Preferred Experience, Qualifications, and Skills
Previous experience in a high-growth, fast-paced startup environment
Experience with schedule creation, resource planning, or forecasting
Direct customer-facing experience (field or service-based)
Ability to analyze data and report on operations through Google Workspace (Docs, Sheets, Drive)
Strong passion for efficiency, innovation, and robotics
Additional Information
This role is onsite and field-based, with ad hoc movement between depots, deployment zones, and customer locations. Candidates should be comfortable with standing, walking, and lifting up to 22.7 kgs as part of daily operations. Occasional evening and weekend shifts may be required to support deployments and testing schedules.
Safety compliance: Adherence to PPE rules, strict mobile phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.
Operations Coordinators must be prepared to perform duties in various weather conditions, including inclement weather.
This role may require the operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
The Service Technician I supports fleet reliability by performing preventive maintenance, structured diagnostics, and component-level repairs on Serve’s delivery robots. This role is designed for early-career technicians who bring foundational technical experience and are building proficiency within Serve’s systems and standards. Technician I operates with guidance on complex issues and is expected to develop toward independent troubleshooting capability.
This role directly impacts fleet uptime, repair quality, and customer experience through consistent execution and documentation discipline.
JOB DUTIES
Perform basic to moderate hardware repairs, component swaps, and preventive maintenance in accordance with established SOPs
Execute structured diagnostic procedures using approved hardware and software tools
Conduct inspections and validation testing to confirm repair effectiveness
Perform component-level replacements (motors, sensors, harnesses, mechanical assemblies, etc.)
Escalate complex or recurring failures to higher-level technicians
Accurately document all work in MaintainX, including detailed notes, photos, and supporting evidence
Ensure repair documentation supports engineering review and traceability
Maintain parts usage accuracy and support inventory tracking
Maintain organized workstations, tools, and component storage areas
Follow all safety procedures and proper tool-handling standards
Meet defined quality and throughput expectations for assigned work
Identify repeat repair patterns and flag potential systemic concerns
Provide feedback on process clarity and repair documentation standards
Participate in required technical and safety training
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
1–3+ years of hands-on technical experience in electro-mechanical, automotive, electronics, robotics, aerospace, or similar industries
Demonstrated ability to perform mechanical and basic electrical troubleshooting
Familiarity with standard diagnostic tools (multimeter, power supply, general shop tools)
Experience working in shop, lab, or field-service environments
Strong attention to detail and documentation accuracy
Ability to follow structured troubleshooting processes
Flexibility to work weekends as part of a 5-day schedule
Preferred Experience, Qualifications, and Skills
Trade school certification or technical training program completion
Experience with issue-tracking systems such as Jira
Exposure to robotics, automation, or integrated mechanical-electrical systems
Skills Scope & Decision Authority
Operates independently on basic and moderate repairs
Follows established troubleshooting frameworks
Escalates complex diagnostics or systemic issues
No leadership or workflow coordination authority
Additional Information
This role requires regular hands-on work with robots, tools, and lab equipment. Physical requirements may include lifting up to 18.1 kg, standing for extended periods, and working in both lab and field environments.
Leveling: While this posting is written for a Service Technician I, we are also considering candidates for Service Technician II and Service Technician III. Final level will be determined based on each candidate's technical experience, demonstrated troubleshooting ability, ownership of increasingly complex repairs, and overall alignment with the role.
Candidates with more advanced experience in robotics, electro-mechanical systems, diagnostics, or fleet maintenance may be considered for a higher-level position with expanded responsibilities and greater independence.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
As an Operations Coordinator at Serve Robotics, you will play a key role in ensuring smooth daily operations across our commercial delivery network. Your main objective will be to execute against established strategies, manage the flow of day-to-day activities, and identify opportunities to streamline and strengthen operational processes. You will support the team by ensuring procedures are followed consistently, operational goals are met, and metrics are tracked with accuracy.
In this role, you will focus on operational execution first, while also proposing and implementing incremental improvements that drive efficiency, reliability, and scalability. You will collaborate closely with supervisors and leadership to align your work with the broader operational strategy, ensuring that our delivery network runs seamlessly and consistently delivers on performance targets.
JOB DUTIES
Oversee and execute daily deployments by coordinating between Field Agents and Piloting teams to ensure on-time robot operations.
Monitor live operations and resolve issues in real time, escalating problems as needed to minimize service disruptions.
Ensure compliance with standard operating procedures (SOPs) by reinforcing adherence to established workflows, safety protocols, and quality measures.
Open or close depots in accordance with scheduled shift.
Track and report key operational metrics (deployment efficiency, service uptime, utilization, etc.) to measure efficiency and highlight areas for improvement.
Implement new processes and protocols as directed, ensuring successful rollout, team adoption, and compliance across all operational teams.
Assist the Sr. Operations Supervisor in daily decision-making to help prioritize resources, balance workloads, and execute test plans.
Support onboarding and training of new Operations Associates, ensuring consistency in role expectations, SOPs, and performance standards.
Provide ad hoc operational support across field operations, piloting, and project initiatives to maintain continuity of service and execution.
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
Bachelor’s degree in a related field, or equivalent experience (3+ years in operations, logistics, or customer service)
Strong organizational, collaboration, and problem-solving skills.
Ability to remain calm under pressure with a proactive, can-do attitude toward challenges.
Demonstrated ability to work independently with minimal supervision.
Comfort with spreadsheets (Excel or Google Sheets)
Willingness to work flexible hours, including evenings and weekends, as operations require.
Comfortable driving mid-size utility vehicles as needed.
Valid U.S. driver’s license.
Ability to work nights, weekends, and holidays
Preferred Experience, Qualifications, and Skills
Previous experience in a high-growth, fast-paced startup environment
Experience with schedule creation, resource planning, or forecasting
Direct customer-facing experience (field or service-based)
Ability to analyze data and report on operations through Google Workspace (Docs, Sheets, Drive)
Strong passion for efficiency, innovation, and robotics
Additional Information
This role is onsite and field-based, with ad hoc movement between depots, deployment zones, and customer locations. Candidates should be comfortable with standing, walking, and lifting up to 50 lbs as part of daily operations. Occasional evening and weekend shifts may be required to support deployments and testing schedules.
Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.
Operations Coordinators must be prepared to perform duties in various weather conditions, including inclement weather.
This role may require the operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
Responsibilities
Design and validate electrical circuits, printed circuit boards (PCBs), and interconnect systems for autonomous robotic platforms.
Develop schematics, component selections, and electrical designs that meet product performance, reliability, and cost requirements.
Support PCB layout reviews and collaborate with cross-functional teams to ensure manufacturable and maintainable designs.
Perform bring-up, validation, and characterization of new electrical hardware in partnership with firmware and software teams.
Troubleshoot electrical and system-level issues and conduct structured root cause analysis to identify and resolve failures.
Develop and execute test plans to verify electrical subsystem performance and reliability.
Contribute to prototype development, hardware integration, and system testing activities throughout the product lifecycle.
Partner with manufacturing teams, vendors, and suppliers to support builds, issue resolution, and design improvements.
Create and maintain engineering documentation, test results, and design records to support product development and manufacturing.
Provide occasional onsite support for prototype builds, manufacturing activities, and engineering validation efforts.
Qualifications
Bachelor's degree in Electrical Engineering or related engineering discipline, or equivalent practical experience
5+ years of experience in the design and test of electrical systems in the robotics, consumer electronics, or other applicable fields
Hands-on experience in debugging and testing electrical subsystems using typical lab equipment (oscilloscope, function generator, spectrum analyzer, electronic load, etc.)
Experience designing, integrating, and debugging embedded systems
Experience in hardware prototype bring-up, debug, fault detection, and failure analysis
Experience in one of the major ECAD tools (Altium preferred)
What Makes You Stand Out
Experience with high speed circuits and signal integrity measurements
Experience in debugging common interfaces (e.g. CAN, SPI, UART, I2C, USB)
Experience developing software scripts (Python, Bash) for automating hardware tests
Experience in testing for EMC/EMI compliance
Familiarity with the Nvidia Jetson platform
Experience with one or more sensor modalities (e.g. camera, LiDAR, radar, ultrasonic)
Experience with cellular networking
Experience with cable harness design
Experience working with factory support and overseas vendor partnerships
Experience in working with internal and external developers, test teams, lab technicians
Additional Information
This role may require occasional travel to support prototype builds, manufacturing activities, supplier engagement, and engineering validation efforts. Candidates should be comfortable working in laboratory, development, and manufacturing environments as needed.
","descriptionPlain":"At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. \n\nThe Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.\n\n\n\n\nWHO WE ARE\n\nWe are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.\n\nResponsibilities\n\n - Design and validate electrical circuits, printed circuit boards (PCBs), and interconnect systems for autonomous robotic platforms.\n\n - Develop schematics, component selections, and electrical designs that meet product performance, reliability, and cost requirements.\n\n - Support PCB layout reviews and collaborate with cross-functional teams to ensure manufacturable and maintainable designs.\n\n - Perform bring-up, validation, and characterization of new electrical hardware in partnership with firmware and software teams.\n\n - Troubleshoot electrical and system-level issues and conduct structured root cause analysis to identify and resolve failures.\n\n - Develop and execute test plans to verify electrical subsystem performance and reliability.\n\n - Contribute to prototype development, hardware integration, and system testing activities throughout the product lifecycle.\n\n - Partner with manufacturing teams, vendors, and suppliers to support builds, issue resolution, and design improvements.\n\n - Create and maintain engineering documentation, test results, and design records to support product development and manufacturing.\n\n - Provide occasional onsite support for prototype builds, manufacturing activities, and engineering validation efforts.\n\nQualifications\n\n - Bachelor's degree in Electrical Engineering or related engineering discipline, or equivalent practical experience\n\n - 5+ years of experience in the design and test of electrical systems in the robotics, consumer electronics, or other applicable fields\n\n - Hands-on experience in debugging and testing electrical subsystems using typical lab equipment (oscilloscope, function generator, spectrum analyzer, electronic load, etc.)\n\n - Experience designing, integrating, and debugging embedded systems\n\n - Experience in hardware prototype bring-up, debug, fault detection, and failure analysis\n\n - Experience in one of the major ECAD tools (Altium preferred)\n\nWhat Makes You Stand Out\n\n - Experience with high speed circuits and signal integrity measurements\n\n - Experience in debugging common interfaces (e.g. CAN, SPI, UART, I2C, USB)\n\n - Experience developing software scripts (Python, Bash) for automating hardware tests\n\n - Experience in testing for EMC/EMI compliance\n\n - Familiarity with the Nvidia Jetson platform\n\n - Experience with one or more sensor modalities (e.g. camera, LiDAR, radar, ultrasonic)\n\n - Experience with cellular networking\n\n - Experience with cable harness design\n\n - Experience working with factory support and overseas vendor partnerships\n\n - Experience in working with internal and external developers, test teams, lab technicians\n\nAdditional Information\n\nThis role may require occasional travel to support prototype builds, manufacturing activities, supplier engagement, and engineering validation efforts. Candidates should be comfortable working in laboratory, development, and manufacturing environments as needed."},{"id":"e0af1450-a4e0-4680-9dec-04f6f6fd224f","title":"Environmental Health & Safety (EHS) Specialist","department":"Operations","team":"Operations","employmentType":"FullTime","location":"Los Angeles, CA","secondaryLocations":[],"publishedAt":"2026-09-11T22:56:48.799+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"Los Angeles"}},"jobUrl":"https://jobs.ashbyhq.com/serverobotics/e0af1450-a4e0-4680-9dec-04f6f6fd224f","applyUrl":"https://jobs.ashbyhq.com/serverobotics/e0af1450-a4e0-4680-9dec-04f6f6fd224f/application","descriptionHtml":"At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
The Environmental Health & Safety (EHS) Specialist is responsible for supporting and implementing workplace health, safety, and environmental programs to ensure compliance with federal, state, and local regulations. This role partners with site leadership and employees to promote a safe work environment, reduce risk, and drive continuous improvement in safety performance.
Support the development, implementation, and maintenance of EHS policies, procedures, and programs.
Conduct routine facility inspections, audits, and risk assessments to identify hazards and ensure compliance.
Monitor corrective actions and verify timely completion.
Assist in developing site-specific safety initiatives and continuous improvement projects.
Ensure compliance with OSHA, EPA, local fire code, and other applicable regulations.
Maintain required EHS documentation, records, permits, and reports.
Support regulatory inspections and respond to findings as necessary.
Stay informed on changes to EHS regulations and industry best practices.
Lead or support investigations of workplace injuries, near misses, and environmental incidents.
Identify root causes and develop corrective and preventive actions.
Track incident trends and recommend improvements to reduce risk.
Develop and deliver EHS training programs for employees, contractors, and visitors.
Promote a positive safety culture through employee engagement and awareness initiatives.
Support safety committee activities and site-wide safety campaigns.
Assist with emergency response planning and business continuity efforts.
Coordinate drills for fire, evacuation, severe weather, and other emergency scenarios.
Ensure emergency equipment and supplies are properly maintained and inspected.
Support waste management, recycling, hazardous material handling, and sustainability initiatives.
Ensure proper storage, labeling, and disposal of regulated materials.
Monitor environmental compliance requirements and reporting obligations.
Bachelor's degree in Environmental Health & Safety, Occupational Safety, Environmental Science, Industrial Hygiene, or related field; or equivalent experience.
3–5 years of EHS experience in manufacturing, warehousing, logistics, robotics, technology operations, or similar environments.
Knowledge of OSHA regulations and EHS management systems.
Experience conducting incident investigations and risk assessments.
Strong written and verbal communication skills.
Proficiency with Microsoft Office Suite and EHS reporting tools.
Professional certifications such as:
OSHA 30-Hour
ASP (Associate Safety Professional)
CSP (Certified Safety Professional)
CHMM (Certified Hazardous Materials Manager)
Experience with contractor safety management.
Experience supporting multi-site operations.
Strong problem-solving and analytical skills.
Ability to influence and build relationships across all levels of the organization.
Excellent organizational and project management abilities.
Ability to work independently while managing multiple priorities.
Commitment to fostering a proactive safety culture.
Ability to walk operational facilities for extended periods.
Ability to lift up to 25 pounds occasionally.
Ability to access warehouse, manufacturing, and office environments.
Ability to respond to emergency situations as needed.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
The Robotics Field Development Test Associate supports the testing, deployment, and operation of Serve's autonomous delivery robots in real-world environments. This role executes field testing, commercial deliveries, and operational activities that help validate robot performance, identify product improvements, and ensure safe, reliable operation across development and production fleets.
The Robotics Field Development Test Associate partners with Engineering, Product, and Operations teams by collecting test data, documenting issues, executing field procedures, and providing feedback that improves product quality and operational readiness.
Key Responsibilities
Execute field testing activities for autonomous delivery robots by following established test plans, procedures, and operational guidelines.
Deploy, monitor, recover, and operate robots in real-world environments while ensuring safe and reliable operation.
Perform commercial deliveries and represent Serve professionally when interacting with merchants, customers, and members of the public.
Identify, document, and reproduce software, hardware, and operational issues, providing clear information to support engineering investigations.
Collect test data, observations, and operational feedback to support product development and continuous improvement efforts.
Troubleshoot basic software and hardware issues in the field and escalate complex problems to engineering teams as appropriate.
Prepare robots for testing and deployment by performing routine inspections, charging, cleaning, and basic maintenance activities.
Follow established safety procedures, operational protocols, and testing standards during all field activities.
Maintain accurate testing records, issue documentation, and operational logs.
Collaborate with Engineering, Product, and Operations teams to support testing, deployments, demonstrations, and pilot programs.
Qualifications
High school diploma or equivalent required; Associate's or Bachelor's degree in Engineering, Robotics, Computer Science, or a related technical field preferred.
Interest in robotics, autonomous systems, field operations, logistics, quality assurance, or related technical disciplines.
Strong attention to detail and ability to accurately follow test procedures and document results.
Strong analytical and problem-solving skills.
Ability to work independently while following established processes and safety procedures.
Comfortable working outdoors and walking or biking several miles during a shift.
Ability to lift and move equipment consistent with the physical demands of the role.
Valid U.S. driver's license with a satisfactory driving record.
Strong verbal and written communication skills.
What Makes You Stand Out
Experience supporting field testing, robotics, autonomous vehicles, logistics, or technical operations.
Familiarity with issue tracking tools such as Jira.
Basic experience with scripting or programming languages such as Python or C++.
Experience using data visualization or monitoring tools such as Grafana or Looker.
Experience troubleshooting software or hardware systems.
Passion for robotics, automation, and emerging technologies.
Additional Information
This is a full-time, onsite position based in West Hollywood, California. The role requires regular work outdoors in varying weather conditions and involves standing, walking, biking, bending, and lifting throughout the workday. Occasional evening, weekend, or holiday work may be required to support testing, deployments, or operational needs.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
As an Electrical Engineer on the Power Train Electrical Engineering team, you will support the manufacturing, validation, and test infrastructure needs of Serve's electrical hardware, in Malaysia.
This role entails:
Hands-on engineering support for builds at our CM
EMI Scanning activities for new robots, and testing retrofits on our existing fleet
Overseeing/Guiding Development of test fixtures with our CM that improves product quality, test readiness, and production robustness.
You will work closely with electrical engineering, systems, manufacturing, quality, suppliers, and test partners to troubleshoot issues, implement corrective actions, and help ensure reliable hardware performance from build through validation.
Responsibilities
Provide local, on-the-ground electrical engineering support for manufacturing builds, NPI activities, and sustaining production issues in Malaysia.
Troubleshoot electrical failures observed during manufacturing, bring-up, and system integration, and drive root cause analysis to closure.
Support yield improvement, failure analysis, rework guidance, and corrective actions related to PCBAs, harnesses, power systems, and electromechanical assemblies.
Support EMI scan planning and execution, including test setup review, debug support, issue isolation, mitigation follow-up, and documentation of findings.
Work with design and systems teams to identify likely emission sources and implement electrical mitigation actions such as grounding, shielding, filtering, layout, and cable-routing improvements.
Provide technical guidance for IAC test fixtures, including fixture requirements, electrical interfaces, instrumentation, safety, and test coverage expectations.
Support the development, debug, and improvement of IAC test fixtures used for board-level or system-level verification and manufacturing test.
Partner with contract manufacturers, test partners, and local suppliers to resolve production and test issues, improve readiness, and support reliable execution.
Assist in creating and maintaining test procedures, troubleshooting guides, engineering documentation, and validation records.
Collaborate with remote teams across electrical engineering, systems, firmware, reliability, and manufacturing engineering to communicate issues clearly and drive timely resolution.
Qualifications
Bachelor's degree in Electrical Engineering or related engineering discipline, or equivalent practical experience.
4+ years of experience in electrical engineering, hardware validation, manufacturing support, or test engineering for electromechanical products.
Hands-on experience troubleshooting electrical and electromechanical systems in lab, manufacturing, or field environments.
Experience supporting contract manufacturers, suppliers, or production lines for electronic products.
Familiarity with EMI or EMC pre-scan testing, lab setup, electrical debug, and compliance-oriented validation workflows.
Experience working with PCBAs, power distribution, cables, harnesses, and embedded hardware systems.
Ability to read and review schematics, wiring diagrams, test setups, and technical drawings.
Hands-on experience debugging and testing electrical subsystems using laboratory equipment such as oscilloscopes, power supplies, digital multimeters, spectrum analyzers, electronic loads, or similar tools.
Strong problem-solving skills and ability to independently drive technical work through ambiguity.
Experience collaborating with cross-functional engineering, manufacturing, quality, and supplier teams.
Preferred Experience, Qualifications, and Skills
Experience in robotics, automation, consumer electronics, automotive, aerospace, medical device, or other complex electromechanical industries.
Familiarity with design for manufacturing, design for test, and production test methodologies.
Experience supporting EMC mitigation efforts through board-level, cable-level, or system-level design changes.
Experience defining or developing electrical test fixtures, manufacturing test stations, or validation setups.
Experience developing test automation tools using Python, LabVIEW, Bash, or similar scripting languages.
Experience with PLM, ECO, or hardware change management workflows.
Additional Information
This role is based onsite in Penang, Malaysia.
This role may require occasional travel to support suppliers, manufacturing partners, test activities, and engineering validation efforts.
The position is expected to operate with a high degree of hands-on execution while collaborating closely with cross-functional teams to deliver reliable hardware support and test capability at scale.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
The Senior Manager, Hardware Engineering leads a team of hardware engineers responsible for designing, developing, validating, and delivering electrical and electronic systems that power Serve's autonomous robotic platform. This role provides both people leadership and technical guidance, ensuring high-quality engineering execution while developing team capability, driving cross-functional collaboration, and delivering hardware programs that support Serve's product roadmap.
The Senior Manager partners closely with Mechanical Engineering, Embedded Software, Systems Engineering, Manufacturing, Product, and Operations to execute complex hardware development efforts from concept through production.
Responsibilities
Lead, coach, and develop a team of hardware engineers by providing regular feedback, career development, performance management, and technical mentorship.
Manage team priorities, project assignments, and resource allocation to deliver hardware programs aligned with product and business objectives.
Provide technical leadership for the design, development, integration, and validation of complex electrical and electronic systems for autonomous robotic platforms.
Partner with cross-functional engineering teams to ensure successful integration of hardware, firmware, software, mechanical, and systems components.
Lead engineering planning, technical reviews, and project execution to deliver programs on schedule while maintaining quality, reliability, and performance expectations.
Identify technical and program risks, establish mitigation plans, and remove obstacles that impact engineering execution.
Drive engineering best practices across design reviews, validation processes, documentation, and continuous improvement initiatives.
Support manufacturing readiness by ensuring hardware designs meet cost, quality, reliability, and production requirements.
Collaborate with Product Management and Engineering leadership to define project priorities, timelines, and engineering deliverables.
Participate in hiring, onboarding, workforce planning, and organizational development activities to build a high-performing engineering team.
Qualifications
Bachelor's degree in Electrical Engineering, Computer Engineering, Robotics, or a related engineering discipline.
8+ years of experience developing complex electromechanical, robotics, automotive, aerospace, or similar hardware systems.
3+ years of engineering management or technical leadership experience leading engineering teams.
Experience delivering hardware products from concept through production.
Strong technical background in hardware design, PCB development, embedded electronics, sensors, power systems, motor control, and system integration.
Experience leading cross-functional engineering projects involving hardware, software, manufacturing, and systems engineering.
Strong project planning, prioritization, and execution skills.
Excellent communication and stakeholder management skills with the ability to influence technical and non-technical audiences.
Demonstrated ability to mentor engineers and build high-performing teams.
What Makes You Stand Out
Master's degree in Electrical Engineering, Robotics, or a related engineering discipline.
Experience developing autonomous systems, robotics, drones, automotive, or other safety-critical electromechanical products.
Experience supporting products through manufacturing scale-up and production.
Experience working with international engineering teams or manufacturing partners.
Experience in a high-growth technology or startup environment.
Additional Information
This role may require periodic travel to engineering sites, manufacturing facilities, suppliers, and field operations to support hardware development, testing, and production activities. Occasional work outside standard business hours may be required to support critical project milestones or product releases.
","descriptionPlain":"At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. \n\nThe Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.\n\n\n\n\nWHO WE ARE\n\nWe are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.\n\n\n\nThe Senior Manager, Hardware Engineering leads a team of hardware engineers responsible for designing, developing, validating, and delivering electrical and electronic systems that power Serve's autonomous robotic platform. This role provides both people leadership and technical guidance, ensuring high-quality engineering execution while developing team capability, driving cross-functional collaboration, and delivering hardware programs that support Serve's product roadmap.\n\nThe Senior Manager partners closely with Mechanical Engineering, Embedded Software, Systems Engineering, Manufacturing, Product, and Operations to execute complex hardware development efforts from concept through production.\n\n\n\nResponsibilities\n\n - Lead, coach, and develop a team of hardware engineers by providing regular feedback, career development, performance management, and technical mentorship.\n\n - Manage team priorities, project assignments, and resource allocation to deliver hardware programs aligned with product and business objectives.\n\n - Provide technical leadership for the design, development, integration, and validation of complex electrical and electronic systems for autonomous robotic platforms.\n\n - Partner with cross-functional engineering teams to ensure successful integration of hardware, firmware, software, mechanical, and systems components.\n\n - Lead engineering planning, technical reviews, and project execution to deliver programs on schedule while maintaining quality, reliability, and performance expectations.\n\n - Identify technical and program risks, establish mitigation plans, and remove obstacles that impact engineering execution.\n\n - Drive engineering best practices across design reviews, validation processes, documentation, and continuous improvement initiatives.\n\n - Support manufacturing readiness by ensuring hardware designs meet cost, quality, reliability, and production requirements.\n\n - Collaborate with Product Management and Engineering leadership to define project priorities, timelines, and engineering deliverables.\n\n - Participate in hiring, onboarding, workforce planning, and organizational development activities to build a high-performing engineering team.\n\nQualifications\n\n - Bachelor's degree in Electrical Engineering, Computer Engineering, Robotics, or a related engineering discipline.\n\n - 8+ years of experience developing complex electromechanical, robotics, automotive, aerospace, or similar hardware systems.\n\n - 3+ years of engineering management or technical leadership experience leading engineering teams.\n\n - Experience delivering hardware products from concept through production.\n\n - Strong technical background in hardware design, PCB development, embedded electronics, sensors, power systems, motor control, and system integration.\n\n - Experience leading cross-functional engineering projects involving hardware, software, manufacturing, and systems engineering.\n\n - Strong project planning, prioritization, and execution skills.\n\n - Excellent communication and stakeholder management skills with the ability to influence technical and non-technical audiences.\n\n - Demonstrated ability to mentor engineers and build high-performing teams.\n\nWhat Makes You Stand Out\n\n - Master's degree in Electrical Engineering, Robotics, or a related engineering discipline.\n\n - Experience developing autonomous systems, robotics, drones, automotive, or other safety-critical electromechanical products.\n\n - Experience supporting products through manufacturing scale-up and production.\n\n - Experience working with international engineering teams or manufacturing partners.\n\n - Experience in a high-growth technology or startup environment.\n\nAdditional Information\n\nThis role may require periodic travel to engineering sites, manufacturing facilities, suppliers, and field operations to support hardware development, testing, and production activities. Occasional work outside standard business hours may be required to support critical project milestones or product releases."},{"id":"2bd05e97-500b-4f13-9e87-53e6e374b963","title":"Operations Associate - Part Time (San Jose, CA)","department":"Operations","team":"Operations","employmentType":"PartTime","location":"San Jose, California","secondaryLocations":[],"publishedAt":"2026-08-19T17:39:39.119+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"California ","addressCountry":"United States","addressLocality":"San Jose"}},"jobUrl":"https://jobs.ashbyhq.com/serverobotics/2bd05e97-500b-4f13-9e87-53e6e374b963","applyUrl":"https://jobs.ashbyhq.com/serverobotics/2bd05e97-500b-4f13-9e87-53e6e374b963/application","descriptionHtml":"At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
As an Operations Associate, you’ll play a key role in ensuring the smooth and reliable performance of our autonomous delivery robots. While our robots are designed to operate independently, there are times when they need a helping hand—whether it’s navigating around unexpected obstacles, dealing with technical issues, or responding to environmental challenges. That’s where you come in.
In this hands-on role, you’ll assist robots in the field, perform light maintenance tasks like cleaning sensors, and help ensure that deliveries are completed safely and on time. Your quick problem-solving and on-the-ground support will help minimize service interruptions and protect valuable equipment. You’ll also document incidents and share observations that directly contribute to the ongoing improvement of our technology and operations.
You’ll collaborate closely with teams across operations, engineering, and customer support—helping to manage robot deployments, escalate technical issues, and support safety and training initiatives.
JOB DUTIES
Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise.
Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.
Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation.
Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.
Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.
Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment.
Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
Valid drivers license
Comfortable driving mid-size utility vehicles as needed
Capable of lifting and maneuvering items weighing up to 50 pounds
Demonstrated ability to engage with customers in a professional setting
Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require
Preferred Experience, Qualifications, and Skills
Experience with Jira
1 year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience
Experience using work communication tools (ie. Slack)
Strong organizational, collaboration, and problem-solving skills.
Additional Information
Physical demands include walking/biking several miles per day and handling equipment.
Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.
Operations Associates must be prepared to perform duties in various weather conditions, including inclement weather.
This role requires the safe operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
As an Operations Associate, you’ll play a key role in ensuring the smooth and reliable performance of our autonomous delivery robots. While our robots are designed to operate independently, there are times when they need a helping hand—whether it’s navigating around unexpected obstacles, dealing with technical issues, or responding to environmental challenges. That’s where you come in.
In this hands-on role, you’ll assist robots in the field, perform light maintenance tasks like cleaning sensors, and help ensure that deliveries are completed safely and on time. Your quick problem-solving and on-the-ground support will help minimize service interruptions and protect valuable equipment. You’ll also document incidents and share observations that directly contribute to the ongoing improvement of our technology and operations.
You’ll collaborate closely with teams across operations, engineering, and customer support—helping to manage robot deployments, escalate technical issues, and support safety and training initiatives.
JOB DUTIES
Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise.
Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.
Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation.
Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.
Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.
Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment.
Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
Valid drivers license
Comfortable driving mid-size utility vehicles as needed
Capable of lifting and maneuvering items weighing up to 50 pounds
Demonstrated ability to engage with customers in a professional setting
Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require
Preferred Experience, Qualifications, and Skills
Experience with Jira
1 year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience
Experience using work communication tools (ie. Slack)
Strong organizational, collaboration, and problem-solving skills.
Additional Information
Physical demands include walking/biking several miles per day and handling equipment.
Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.
Operations Associates must be prepared to perform duties in various weather conditions, including inclement weather.
This role requires the safe operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
The Regional Operations & Fleet Expansion Manager is responsible for leading field operations, fleet performance, and market expansion initiatives while developing high-performing operational teams. This role provides direct leadership to operations and fleet personnel, oversees day-to-day execution of autonomous robot operations, and manages the successful launch and scaling of new markets.
Reporting to the Director of Operations, this position serves as the primary operational leader responsible for ensuring fleet reliability, regulatory compliance, operational readiness, and service excellence. The role partners closely with Engineering, Product, Fleet Management, Policy, Mapping, Business Development, Hardware, Finance, Legal, and Supply Chain to deliver safe, scalable, and efficient autonomous delivery operations.
Applicants must have and maintain unrestricted working rights in Australia. Serve Robotics is unable to provide or assume visa sponsorship for this position.
JOB DUTIES
Lead daily operations supporting commercial delivery services and autonomous robot deployments.
Oversee fleet performance, uptime, operational throughput, MTTR, SLA attainment, and fleet health.
Prioritise operational activities based on customer impact, fleet health, and business priorities.
Manage field operations, including robots, field teams, remote operators, depots, and operational workflows.
Ensure compliance with operational procedures, quality standards, safety requirements, and regulatory obligations.
Drive continuous improvement initiatives that enhance operational efficiency, scalability, and customer experience.
Hire, onboard, coach, develop, and manage Operations and Fleet team members, including performance, scheduling, and career development.
Foster a culture of accountability, collaboration, continuous learning, and operational excellence.
Oversee fleet maintenance, repair quality, inventory, tooling, documentation, and facility readiness.
Partner with Engineering to resolve systemic reliability issues and improve robot performance through field insights and operational feedback.
Lead end to end launches for new markets, including operational planning, testing, depot setup, vendor onboarding, and launch readiness.
Optimisze market expansion by balancing operational quality, customer experience, compliance, capacity, and cost.
Partner with Policy and Legal to implement regulatory requirements across operating regions.
Serve as the primary operational liaison across Engineering, Product, Fleet Management, Mapping, Hardware, Business Development, Supply Chain, Finance, and other cross functional teams.
Identify operational risks, remove blockers, and drive cross functional alignment to achieve business objectives.
Minimal travel required.
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
5+ years of experience in operations, logistics, robotics, autonomous systems, mobility, automotive, aerospace, or related technical operations.
2+ years of direct people leadership experience managing operational or technical teams.
Demonstrated experience hiring, coaching, and developing high-performing employees.
Experience managing operational KPIs and service-level agreements.
Strong cross-functional project and stakeholder management skills.
Experience working with CMMS, ticketing systems, operational dashboards, or similar tools.
Excellent communication, organisational, and problem-solving skills.
Ability to work effectively in fast-paced, high-growth environments.
Valid driver's licence in the applicable Australian state or territory, and the ability to drive for business purposes. .
Willingness to travel as required to support field operations and market launches.
Preferred Experience, Qualifications, and Skills
Bachelor's degree in Business, Engineering, Operations Management, Economics, or related field.
Experience launching new operational markets or products.
Experience managing third-party vendors or contractors.
Experience working with robotics, autonomous systems, mobility, or last-mile delivery operations.
Exposure to regulatory compliance, permitting, or government relations.
Experience supporting international operations.
Advanced analytical skills with dashboards and operational reporting.
Multilingual abilities are a plus.
Additional Information
This role involves regular work in office, depot, laboratory, and field environments. Its inherent requirements include standing, walking, bending, handling tools, and safely moving equipment weighing up to 23 kg. Reasonable adjustments will be considered.
Standing, walking, bending, and working with robots and tools for extended periods.
Ability to travel domestically and internationally as business needs require.
Equal opportunity and adjustments
Serve Robotics is an equal opportunity employer. We make employment decisions based on role requirements, qualifications, and business needs. Applicants may request reasonable adjustments during the recruitment process.
Privacy
By applying, applicants acknowledge that Serve Robotics will process their personal information in accordance with its Applicant Privacy Notice.
","descriptionPlain":"At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. \n\nThe Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.\n\n\n\n\nWHO WE ARE\n\nWe are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.\n\nJOB OVERVIEW\n\nThe Regional Operations & Fleet Expansion Manager is responsible for leading field operations, fleet performance, and market expansion initiatives while developing high-performing operational teams. This role provides direct leadership to operations and fleet personnel, oversees day-to-day execution of autonomous robot operations, and manages the successful launch and scaling of new markets.\n\n\n\nReporting to the Director of Operations, this position serves as the primary operational leader responsible for ensuring fleet reliability, regulatory compliance, operational readiness, and service excellence. The role partners closely with Engineering, Product, Fleet Management, Policy, Mapping, Business Development, Hardware, Finance, Legal, and Supply Chain to deliver safe, scalable, and efficient autonomous delivery operations.\n\n\n\nApplicants must have and maintain unrestricted working rights in Australia. Serve Robotics is unable to provide or assume visa sponsorship for this position.\n\n\n\nJOB DUTIES\n\n\n\n - Lead daily operations supporting commercial delivery services and autonomous robot deployments.\n\n - Oversee fleet performance, uptime, operational throughput, MTTR, SLA attainment, and fleet health.\n\n - Prioritise operational activities based on customer impact, fleet health, and business priorities.\n\n - Manage field operations, including robots, field teams, remote operators, depots, and operational workflows.\n\n - Ensure compliance with operational procedures, quality standards, safety requirements, and regulatory obligations.\n\n - Drive continuous improvement initiatives that enhance operational efficiency, scalability, and customer experience.\n\n - Hire, onboard, coach, develop, and manage Operations and Fleet team members, including performance, scheduling, and career development.\n\n - Foster a culture of accountability, collaboration, continuous learning, and operational excellence.\n\n - Oversee fleet maintenance, repair quality, inventory, tooling, documentation, and facility readiness.\n\n - Partner with Engineering to resolve systemic reliability issues and improve robot performance through field insights and operational feedback.\n\n - Lead end to end launches for new markets, including operational planning, testing, depot setup, vendor onboarding, and launch readiness.\n\n - Optimisze market expansion by balancing operational quality, customer experience, compliance, capacity, and cost.\n\n - Partner with Policy and Legal to implement regulatory requirements across operating regions.\n\n - Serve as the primary operational liaison across Engineering, Product, Fleet Management, Mapping, Hardware, Business Development, Supply Chain, Finance, and other cross functional teams.\n\n - Identify operational risks, remove blockers, and drive cross functional alignment to achieve business objectives.\n\n - Minimal travel required.\n\n\n\nEXPERIENCE, QUALIFICATIONS, & SKILLS\n\nRequired Experience, Qualifications, and Skills\n\n - 5+ years of experience in operations, logistics, robotics, autonomous systems, mobility, automotive, aerospace, or related technical operations.\n\n - 2+ years of direct people leadership experience managing operational or technical teams.\n\n - Demonstrated experience hiring, coaching, and developing high-performing employees.\n\n - Experience managing operational KPIs and service-level agreements.\n\n - Strong cross-functional project and stakeholder management skills.\n\n - Experience working with CMMS, ticketing systems, operational dashboards, or similar tools.\n\n - Excellent communication, organisational, and problem-solving skills.\n\n - Ability to work effectively in fast-paced, high-growth environments.\n\n - Valid driver's licence in the applicable Australian state or territory, and the ability to drive for business purposes. .\n\n - Willingness to travel as required to support field operations and market launches.\n\nPreferred Experience, Qualifications, and Skills\n\n - Bachelor's degree in Business, Engineering, Operations Management, Economics, or related field.\n\n - Experience launching new operational markets or products.\n\n - Experience managing third-party vendors or contractors.\n\n - Experience working with robotics, autonomous systems, mobility, or last-mile delivery operations.\n\n - Exposure to regulatory compliance, permitting, or government relations.\n\n - Experience supporting international operations.\n\n - Advanced analytical skills with dashboards and operational reporting.\n\n - Multilingual abilities are a plus.\n\nAdditional Information\n\n - This role involves regular work in office, depot, laboratory, and field environments. Its inherent requirements include standing, walking, bending, handling tools, and safely moving equipment weighing up to 23 kg. Reasonable adjustments will be considered.\n\n - Standing, walking, bending, and working with robots and tools for extended periods.\n\n - Ability to travel domestically and internationally as business needs require.\n\n\n\nEqual opportunity and adjustments\n\nServe Robotics is an equal opportunity employer. We make employment decisions based on role requirements, qualifications, and business needs. Applicants may request reasonable adjustments during the recruitment process.\n\n\n\nPrivacy\n\nBy applying, applicants acknowledge that Serve Robotics will process their personal information in accordance with its Applicant Privacy Notice."},{"id":"3a0c35e7-35ae-4462-ba12-f4534b8d7218","title":"Operations Associate ","department":"Operations","team":"Operations","employmentType":"FullTime","location":"DC","secondaryLocations":[],"publishedAt":"2026-09-13T23:06:17.033+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"DC ","addressCountry":"United States","addressLocality":"DC "}},"jobUrl":"https://jobs.ashbyhq.com/serverobotics/3a0c35e7-35ae-4462-ba12-f4534b8d7218","applyUrl":"https://jobs.ashbyhq.com/serverobotics/3a0c35e7-35ae-4462-ba12-f4534b8d7218/application","descriptionHtml":"At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
As an Operations Associate, you’ll play a key role in ensuring the smooth and reliable performance of our autonomous delivery robots. While our robots are designed to operate independently, there are times when they need a helping hand—whether it’s navigating around unexpected obstacles, dealing with technical issues, or responding to environmental challenges. That’s where you come in.
In this hands-on role, you’ll assist robots in the field, perform light maintenance tasks like cleaning sensors, and help ensure that deliveries are completed safely and on time. Your quick problem-solving and on-the-ground support will help minimize service interruptions and protect valuable equipment. You’ll also document incidents and share observations that directly contribute to the ongoing improvement of our technology and operations.
You’ll collaborate closely with teams across operations, engineering, and customer support—helping to manage robot deployments, escalate technical issues, and support safety and training initiatives.
JOB DUTIES
Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise.
Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.
Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation.
Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.
Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.
Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment.
Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
Valid drivers license
Comfortable driving mid-size utility vehicles as needed
Capable of lifting and maneuvering items weighing up to 50 pounds
Demonstrated ability to engage with customers in a professional setting
Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require
Preferred Experience, Qualifications, and Skills
Experience with Jira
1 year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience
Experience using work communication tools (ie. Slack)
Strong organizational, collaboration, and problem-solving skills.
Additional Information
Physical demands include walking/biking several miles per day and handling equipment.
Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.
Operations Associates must be prepared to perform duties in various weather conditions, including inclement weather.
This role requires the safe operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
Responsibilities
Design and validate electrical circuits, printed circuit boards (PCBs), and interconnect systems for autonomous robotic platforms.
Develop schematics, component selections, and electrical designs that meet product performance, reliability, and cost requirements.
Support PCB layout reviews and collaborate with cross-functional teams to ensure manufacturable and maintainable designs.
Perform bring-up, validation, and characterization of new electrical hardware in partnership with firmware and software teams.
Troubleshoot electrical and system-level issues and conduct structured root cause analysis to identify and resolve failures.
Develop and execute test plans to verify electrical subsystem performance and reliability.
Contribute to prototype development, hardware integration, and system testing activities throughout the product lifecycle.
Partner with manufacturing teams, vendors, and suppliers to support builds, issue resolution, and design improvements.
Create and maintain engineering documentation, test results, and design records to support product development and manufacturing.
Provide occasional onsite support for prototype builds, manufacturing activities, and engineering validation efforts.
Qualifications
Bachelor's degree in Electrical Engineering or related engineering discipline, or equivalent practical experience
5+ years of experience in the design and test of electrical systems in the robotics, consumer electronics, or other applicable fields
Hands-on experience in debugging and testing electrical subsystems using typical lab equipment (oscilloscope, function generator, spectrum analyzer, electronic load, etc.)
Experience designing, integrating, and debugging embedded systems
Experience in hardware prototype bring-up, debug, fault detection, and failure analysis
Experience in one of the major ECAD tools (Altium preferred)
What Makes You Stand Out
Experience with high speed circuits and signal integrity measurements
Experience in debugging common interfaces (e.g. CAN, SPI, UART, I2C, USB)
Experience developing software scripts (Python, Bash) for automating hardware tests
Experience in testing for EMC/EMI compliance
Familiarity with the Nvidia Jetson platform
Experience with one or more sensor modalities (e.g. camera, LiDAR, radar, ultrasonic)
Experience with cellular networking
Experience with cable harness design
Experience working with factory support and overseas vendor partnerships
Experience in working with internal and external developers, test teams, lab technicians
Additional Information
This role may require occasional travel to support prototype builds, manufacturing activities, supplier engagement, and engineering validation efforts. Candidates should be comfortable working in laboratory, development, and manufacturing environments as needed.
","descriptionPlain":"At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. \n\nThe Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.\n\n\n\n\nWHO WE ARE\n\nWe are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.\n\n\n\nResponsibilities\n\n - Design and validate electrical circuits, printed circuit boards (PCBs), and interconnect systems for autonomous robotic platforms.\n\n - Develop schematics, component selections, and electrical designs that meet product performance, reliability, and cost requirements.\n\n - Support PCB layout reviews and collaborate with cross-functional teams to ensure manufacturable and maintainable designs.\n\n - Perform bring-up, validation, and characterization of new electrical hardware in partnership with firmware and software teams.\n\n - Troubleshoot electrical and system-level issues and conduct structured root cause analysis to identify and resolve failures.\n\n - Develop and execute test plans to verify electrical subsystem performance and reliability.\n\n - Contribute to prototype development, hardware integration, and system testing activities throughout the product lifecycle.\n\n - Partner with manufacturing teams, vendors, and suppliers to support builds, issue resolution, and design improvements.\n\n - Create and maintain engineering documentation, test results, and design records to support product development and manufacturing.\n\n - Provide occasional onsite support for prototype builds, manufacturing activities, and engineering validation efforts.\n\nQualifications\n\n - Bachelor's degree in Electrical Engineering or related engineering discipline, or equivalent practical experience\n\n - 5+ years of experience in the design and test of electrical systems in the robotics, consumer electronics, or other applicable fields\n\n - Hands-on experience in debugging and testing electrical subsystems using typical lab equipment (oscilloscope, function generator, spectrum analyzer, electronic load, etc.)\n\n - Experience designing, integrating, and debugging embedded systems\n\n - Experience in hardware prototype bring-up, debug, fault detection, and failure analysis\n\n - Experience in one of the major ECAD tools (Altium preferred)\n\nWhat Makes You Stand Out\n\n - Experience with high speed circuits and signal integrity measurements\n\n - Experience in debugging common interfaces (e.g. CAN, SPI, UART, I2C, USB)\n\n - Experience developing software scripts (Python, Bash) for automating hardware tests\n\n - Experience in testing for EMC/EMI compliance\n\n - Familiarity with the Nvidia Jetson platform\n\n - Experience with one or more sensor modalities (e.g. camera, LiDAR, radar, ultrasonic)\n\n - Experience with cellular networking\n\n - Experience with cable harness design\n\n - Experience working with factory support and overseas vendor partnerships\n\n - Experience in working with internal and external developers, test teams, lab technicians\n\nAdditional Information\n\nThis role may require occasional travel to support prototype builds, manufacturing activities, supplier engagement, and engineering validation efforts. Candidates should be comfortable working in laboratory, development, and manufacturing environments as needed."},{"id":"71f193a1-f287-4758-9f75-18e2cf5d45aa","title":"VP Product & Design","department":"Product & Design","team":"Product & Design","employmentType":"FullTime","location":"USA (remote)","secondaryLocations":[],"publishedAt":"2026-09-11T22:25:22.899+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"california ","addressCountry":"United States","addressLocality":"los angeles"}},"jobUrl":"https://jobs.ashbyhq.com/serverobotics/71f193a1-f287-4758-9f75-18e2cf5d45aa","applyUrl":"https://jobs.ashbyhq.com/serverobotics/71f193a1-f287-4758-9f75-18e2cf5d45aa/application","descriptionHtml":"At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
Lead a high-performing Product and Design team to build what the future looks like with robots by our side, starting with sidewalk logistics. This role is accountable for raising the bar, identifying high-impact opportunities and big bets, and clearly articulating the rationale behind where we’re going and why.
This role partners closely with Engineering, Operations, Data, Business Development , Program Management, Safety, Policy, and other leaders to align priorities, navigate tradeoffs, and turn company strategy into clear, coordinated execution.
JOB DUTIES
Develop and uplevel a strong product management and design team and foster a culture for intellectual curiosity, measurable experimentation, and cross-functional collaboration.
Set a high bar for product and design quality and craft and evolve how business opportunities, requirements, and validation are built, communicated, and maintained.
Serve as a key member of the leadership team and contribute beyond the Product organization to company-wide strategy and execution.
Establish clear roles, expectations, decision rights, and accountability across the organization.
Deliver delight to customers and the public while expanding the sidewalk delivery business.
Translate corporate strategy and customer needs into clear product priorities and investment decisions for both product and design.
Develop a strong understanding of customers, users, competitors, and market dynamics to inform product direction and design principles..
Champion data-driven product decision making, using quantitative and qualitative insights to prioritize opportunities, evaluate tradeoffs, and guide product strategy and investment.
Balance near-term customer and operational needs with investments in scalable, long-term product capabilities.
Ensure product development is grounded in real-world customer and user needs rather than technology development alone.
Develop and maintain a clear product roadmap that translates company strategy and customer needs into prioritized product initiatives, milestones, and outcomes.
Lead the Design function and establish a cohesive design vision across the company's products and experiences.
Champion user-centered design and ensure customer and end-user insights are incorporated throughout the development process.
Build scalable design practices, systems, and standards that create intuitive and consistent experiences.
Partner with Product, Engineering, Operations, and Commercial teams to simplify complex technical capabilities into effective user experiences.
Ensure design is treated as a strategic product capability and incorporated early in product development.
Deliver on public safety-focused design from Industrial Design to Operational Tools
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
12+ years of progressive experience in product management, product strategy, design, or related technology leadership roles.
5+ years of experience leading and developing product teams, including experience managing senior product leaders and/or multidisciplinary organizations.
Demonstrated experience owning product strategy and roadmaps for complex technology products from concept through commercialization and scale.
Proven track record of translating company strategy, customer needs, and technical capabilities into clear product priorities and measurable business outcomes.
Master communicator with experience partnering with executive leadership and communicating product, design and technical strategy to senior internal and external stakeholders.
Strong people leadership capabilities with demonstrated success recruiting, developing, and retaining high-performing teams.
Preferred Experience, Qualifications, and Skills
Experience developing products involving robotics, autonomous systems, artificial intelligence, mobility, logistics, or other complex hardware and software systems.
Experience with products that operate in the physical world where safety, reliability, hardware constraints, operational performance, and user experience must be considered together.
Experience leading or directly overseeing both Product Management and Product Design organizations.
Experience developing B2B or B2B2C products involving enterprise customers, strategic partners, operators, and end consumers.
Experience building products that integrate hardware, software, data, operational tooling, and customer-facing experiences.
Experience developing products or platforms that support fleet operations, marketplaces, logistics, last-mile delivery, or other high-volume operational environments.
Experience scaling product organizations through periods of rapid company growth and changing business priorities.
Experience commercializing emerging technology and translating technically sophisticated capabilities into clear customer value.
Bachelor's degree in engineering, computer science, design, business, or a related field. Advanced degree or equivalent experience is a plus.