At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
As an Operations Coordinator at Serve Robotics, you will play a key role in ensuring smooth daily operations across our commercial delivery network. Your main objective will be to execute against established strategies, manage the flow of day-to-day activities, and identify opportunities to streamline and strengthen operational processes. You will support the team by ensuring procedures are followed consistently, operational goals are met, and metrics are tracked with accuracy.
In this role, you will focus on operational execution first, while also proposing and implementing incremental improvements that drive efficiency, reliability, and scalability. You will collaborate closely with supervisors and leadership to align your work with the broader operational strategy, ensuring that our delivery network runs seamlessly and consistently delivers on performance targets.
JOB DUTIES
Oversee and execute daily deployments by coordinating between Field Agents and Piloting teams to ensure on-time robot operations.
Monitor live operations and resolve issues in real time, escalating problems as needed to minimize service disruptions.
Ensure compliance with standard operating procedures (SOPs) by reinforcing adherence to established workflows, safety protocols, and quality measures.
Open or close depots in accordance with scheduled shift.
Track and report key operational metrics (deployment efficiency, service uptime, utilization, etc.) to measure efficiency and highlight areas for improvement.
Implement new processes and protocols as directed, ensuring successful rollout, team adoption, and compliance across all operational teams.
Assist the Sr. Operations Supervisor in daily decision-making to help prioritize resources, balance workloads, and execute test plans.
Support onboarding and training of new Operations Associates, ensuring consistency in role expectations, SOPs, and performance standards.
Provide ad hoc operational support across field operations, piloting, and project initiatives to maintain continuity of service and execution.
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
Bachelor’s degree in a related field, or equivalent experience (3+ years in operations, logistics, or customer service)
Strong organizational, collaboration, and problem-solving skills.
Ability to remain calm under pressure with a proactive, can-do attitude toward challenges.
Demonstrated ability to work independently with minimal supervision.
Comfort with spreadsheets (Excel or Google Sheets)
Willingness to work flexible hours, including evenings and weekends, as operations require.
Comfortable driving mid-size utility vehicles as needed.
Valid U.S. driver’s license.
Ability to work nights, weekends, and holidays
Preferred Experience, Qualifications, and Skills
Previous experience in a high-growth, fast-paced startup environment
Experience with schedule creation, resource planning, or forecasting
Direct customer-facing experience (field or service-based)
Ability to analyze data and report on operations through Google Workspace (Docs, Sheets, Drive)
Strong passion for efficiency, innovation, and robotics
Additional Information
This role is onsite and field-based, with ad hoc movement between depots, deployment zones, and customer locations. Candidates should be comfortable with standing, walking, and lifting up to 50 lbs as part of daily operations. Occasional evening and weekend shifts may be required to support deployments and testing schedules.
Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.
Operations Coordinators must be prepared to perform duties in various weather conditions, including inclement weather.
This role may require the operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
Data is an integral part of Serve’s autonomy stack. As of EOY 2025, Serve has 2000 actively deployed robots making real world deliveries across numerous US cities. ‘Autonomy Data Flywheel’ is an internal Data product initiative that leverages on this large scale of real world robots and super-charges our End-End AI model development. It covers the entire data lifecycle starting with the data offloading infrastructure on edge, depots, and meeting the engineering needs of training, testing & validation.
Responsibilities
Build and drive roadmap for the Autonomy Data Flywheel
Draft requirements and ensure delivery for all consumers of the data including End-End AI, Perception, Safety and other teams.
Work with engineering teams to set and achieve targets for both quality and quantity KPIs
Define and maintain Data Diversity metrics for maximizing scenario coverage on Sidewalk ODD(Operational Design Domain)
Cross functional initiatives with Operations and IT teams to drive depot and cloud infrastructure work.
Support Data pipelines so that we are retaining the right data without impacting safety and day to day operations
Qualifications
Product/Engineering Experience for data infrastructure in AV/Automotive or Robotics/Edge AI industries
Experience building production level ML Ops pipelines
Fluent with training datasets and evals for AI models
Preferred: Experience with data infrastructure at Edge/Depot (E.g. NAS infra) and Cloud
Experience with ML Ops, targeted and active learning approaches
*Please note: The listed base salary range applies to candidates based in the San Francisco Bay Area. Compensation may vary depending on location, experience, and role alignment. We are open to qualified candidates working remotely within the United States and Canada
USA - ALL: $200k - $245k USD
Canada - ALL: $175k - $215k CAD
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
As an Operations Coordinator at Serve Robotics, you will play a key role in ensuring smooth daily operations across our commercial delivery network. Your main objective will be to execute against established strategies, manage the flow of day-to-day activities, and identify opportunities to streamline and strengthen operational processes. You will support the team by ensuring procedures are followed consistently, operational goals are met, and metrics are tracked with accuracy.
In this role, you will focus on operational execution first, while also proposing and implementing incremental improvements that drive efficiency, reliability, and scalability. You will collaborate closely with supervisors and leadership to align your work with the broader operational strategy, ensuring that our delivery network runs seamlessly and consistently delivers on performance targets.
JOB DUTIES
Oversee and execute daily deployments by coordinating between Field Agents and Piloting teams to ensure on-time robot operations.
Monitor live operations and resolve issues in real time, escalating problems as needed to minimize service disruptions.
Ensure compliance with standard operating procedures (SOPs) by reinforcing adherence to established workflows, safety protocols, and quality measures.
Open or close depots in accordance with scheduled shift.
Track and report key operational metrics (deployment efficiency, service uptime, utilization, etc.) to measure efficiency and highlight areas for improvement.
Implement new processes and protocols as directed, ensuring successful rollout, team adoption, and compliance across all operational teams.
Assist the Sr. Operations Supervisor in daily decision-making to help prioritize resources, balance workloads, and execute test plans.
Support onboarding and training of new Operations Associates, ensuring consistency in role expectations, SOPs, and performance standards.
Provide ad hoc operational support across field operations, piloting, and project initiatives to maintain continuity of service and execution.
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
Bachelor’s degree in a related field, or equivalent experience (3+ years in operations, logistics, or customer service)
Strong organizational, collaboration, and problem-solving skills.
Ability to remain calm under pressure with a proactive, can-do attitude toward challenges.
Demonstrated ability to work independently with minimal supervision.
Comfort with spreadsheets (Excel or Google Sheets)
Willingness to work flexible hours, including evenings and weekends, as operations require.
Comfortable driving mid-size utility vehicles as needed.
Valid U.S. driver’s license.
Ability to work nights, weekends, and holidays
Preferred Experience, Qualifications, and Skills
Previous experience in a high-growth, fast-paced startup environment
Experience with schedule creation, resource planning, or forecasting
Direct customer-facing experience (field or service-based)
Ability to analyze data and report on operations through Google Workspace (Docs, Sheets, Drive)
Strong passion for efficiency, innovation, and robotics
Additional Information
This role is onsite and field-based, with ad hoc movement between depots, deployment zones, and customer locations. Candidates should be comfortable with standing, walking, and lifting up to 50 lbs as part of daily operations. Occasional evening and weekend shifts may be required to support deployments and testing schedules.
Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.
Operations Coordinators must be prepared to perform duties in various weather conditions, including inclement weather.
This role may require the operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
This role develops and scales large-scale machine learning training systems for multimodal robotics data, enabling the creation of high-performance autonomy models. By optimizing distributed training pipelines, neural network architectures, and data processing workflows, the position improves training efficiency, accelerates model iteration, and maximizes GPU utilization. The role collaborates closely with ML researchers and infrastructure teams, influencing the design, deployment, and performance of end-to-end autonomy models and the large-scale data pipelines that support them.
Responsibilities
Design and maintain training systems that can process and learn from petabyte-scale multimodal datasets (e.g., video and point cloud data). This includes ensuring data is efficiently loaded, distributed, and processed across large GPU clusters.
Identify and resolve bottlenecks in the training pipeline, including data loading, preprocessing, model computation, and inter-node communication, to maximize GPU utilization and reduce training time.
Work with the ML team to develop and refine neural network architectures suitable for autonomy tasks, particularly those handling high-dimensional and sequential sensor data.
Create and adjust loss functions and training strategies that help the model learn effectively from complex multimodal inputs and improve autonomy performance.
Configure, monitor, and maintain large-scale distributed training jobs across multiple machines and GPUs, ensuring stability, fault tolerance, and efficient resource usage.
Implement scalable systems to preprocess, transform, and augment large robotics datasets so that they are suitable for model training.
Work closely with ML scientists and other engineers to integrate new models, experiments, and training approaches into the production training pipeline.
Analyze training metrics, model outputs, and experiment logs to assess model performance and guide improvements in architecture, data usage, or training strategies.
Develop tools and workflows that allow teams to run experiments, track results, and iterate quickly on new model ideas or training approaches.
Qualifications
Master’s or PhD in Computer Science, Robotics, Electrical Engineering, Machine Learning, or a closely related technical discipline.
Minimum of 5 years of professional experience developing, training, and deploying machine learning models in production environments.
Hands-on experience training machine learning models across multiple GPUs or compute nodes, including familiarity with distributed training frameworks and large dataset handling.
Strong programming skills in Python for implementing machine learning models, data pipelines, and training workflows.
Solid knowledge of core concepts such as neural networks, optimization algorithms, loss functions, model evaluation, and training methodologies.
What Makes You Stand out
Experience identifying and resolving training bottlenecks related to compute utilization, memory usage, and data throughput in machine learning systems.
Experience training machine learning models on robotics or autonomous driving datasets involving multimodal sensor inputs such as camera video, LiDAR point clouds, radar, or telemetry data.
Experience developing models that combine multiple data modalities (e.g., images, point clouds, and structured sensor data) into a unified learning system.
Peer-reviewed publications or significant research contributions in machine learning, robotics, or related areas.
*Please note: The listed base salary range applies to candidates based in the US. Compensation may vary depending on location, experience, and role alignment. We are open to qualified candidates working remotely in Canada
Canada - ALL: $177k - $215k CAD
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
As an Operations Associate, you’ll play a key role in ensuring the smooth and reliable performance of our autonomous delivery robots. While our robots are designed to operate independently, there are times when they need a helping hand—whether it’s navigating around unexpected obstacles, dealing with technical issues, or responding to environmental challenges. That’s where you come in.
In this hands-on role, you’ll assist robots in the field, perform light maintenance tasks like cleaning sensors, and help ensure that deliveries are completed safely and on time. Your quick problem-solving and on-the-ground support will help minimize service interruptions and protect valuable equipment. You’ll also document incidents and share observations that directly contribute to the ongoing improvement of our technology and operations.
You’ll collaborate closely with teams across operations, engineering, and customer support—helping to manage robot deployments, escalate technical issues, and support safety and training initiatives.
JOB DUTIES
Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise.
Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.
Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation.
Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.
Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.
Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment.
Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
Valid drivers license
Comfortable driving mid-size utility vehicles as needed
Capable of lifting and maneuvering items weighing up to 50 pounds
Demonstrated ability to engage with customers in a professional setting
Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require
Preferred Experience, Qualifications, and Skills
Experience with Jira
1 year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience
Experience using work communication tools (ie. Slack)
Strong organizational, collaboration, and problem-solving skills.
Additional Information
Physical demands include walking/biking several miles per day and handling equipment.
Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.
Operations Associates must be prepared to perform duties in various weather conditions, including inclement weather.
This role requires the safe operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
As an Operations Associate, you’ll play a key role in ensuring the smooth and reliable performance of our autonomous delivery robots. While our robots are designed to operate independently, there are times when they need a helping hand—whether it’s navigating around unexpected obstacles, dealing with technical issues, or responding to environmental challenges. That’s where you come in.
In this hands-on role, you’ll assist robots in the field, perform light maintenance tasks like cleaning sensors, and help ensure that deliveries are completed safely and on time. Your quick problem-solving and on-the-ground support will help minimize service interruptions and protect valuable equipment. You’ll also document incidents and share observations that directly contribute to the ongoing improvement of our technology and operations.
You’ll collaborate closely with teams across operations, engineering, and customer support—helping to manage robot deployments, escalate technical issues, and support safety and training initiatives.
JOB DUTIES
Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise.
Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.
Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation.
Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.
Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.
Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment.
Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
Valid drivers license
Comfortable driving mid-size utility vehicles as needed
Capable of lifting and maneuvering items weighing up to 50 pounds
Demonstrated ability to engage with customers in a professional setting
Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require
Preferred Experience, Qualifications, and Skills
Experience with Jira
1 year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience
Experience using work communication tools (ie. Slack)
Strong organizational, collaboration, and problem-solving skills.
Additional Information
Physical demands include walking/biking several miles per day and handling equipment.
Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.
Operations Associates must be prepared to perform duties in various weather conditions, including inclement weather.
This role requires the safe operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
As an Operations Associate, you’ll play a key role in ensuring the smooth and reliable performance of our autonomous delivery robots. While our robots are designed to operate independently, there are times when they need a helping hand—whether it’s navigating around unexpected obstacles, dealing with technical issues, or responding to environmental challenges. That’s where you come in.
In this hands-on role, you’ll assist robots in the field, perform light maintenance tasks like cleaning sensors, and help ensure that deliveries are completed safely and on time. Your quick problem-solving and on-the-ground support will help minimize service interruptions and protect valuable equipment. You’ll also document incidents and share observations that directly contribute to the ongoing improvement of our technology and operations.
You’ll collaborate closely with teams across operations, engineering, and customer support—helping to manage robot deployments, escalate technical issues, and support safety and training initiatives.
JOB DUTIES
Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise.
Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.
Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation.
Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.
Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.
Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment.
Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
Valid drivers license
Comfortable driving mid-size utility vehicles as needed
Capable of lifting and maneuvering items weighing up to 50 pounds
Demonstrated ability to engage with customers in a professional setting
Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require
Preferred Experience, Qualifications, and Skills
Experience with Jira
1 year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience
Experience using work communication tools (ie. Slack)
Strong organizational, collaboration, and problem-solving skills.
Additional Information
Physical demands include walking/biking several miles per day and handling equipment.
Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.
Operations Associates must be prepared to perform duties in various weather conditions, including inclement weather.
This role requires the safe operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
As an Operations Associate, you’ll play a key role in ensuring the smooth and reliable performance of our autonomous delivery robots. While our robots are designed to operate independently, there are times when they need a helping hand—whether it’s navigating around unexpected obstacles, dealing with technical issues, or responding to environmental challenges. That’s where you come in.
In this hands-on role, you’ll assist robots in the field, perform light maintenance tasks like cleaning sensors, and help ensure that deliveries are completed safely and on time. Your quick problem-solving and on-the-ground support will help minimize service interruptions and protect valuable equipment. You’ll also document incidents and share observations that directly contribute to the ongoing improvement of our technology and operations.
You’ll collaborate closely with teams across operations, engineering, and customer support—helping to manage robot deployments, escalate technical issues, and support safety and training initiatives.
This is a part time role is onsite in Doral - Miami, FL location.
JOB DUTIES
Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise.
Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.
Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation.
Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.
Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.
Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment.
Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
Valid drivers license
Comfortable driving mid-size utility vehicles as needed
Capable of lifting and maneuvering items weighing up to 50 pounds
Demonstrated ability to engage with customers in a professional setting
Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require
Preferred Experience, Qualifications, and Skills
Experience with Jira
1 year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience
Experience using work communication tools (ie. Slack)
Strong organizational, collaboration, and problem-solving skills.
Additional Information
Physical demands include walking/biking several miles per day and handling equipment.
Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.
Operations Associates must be prepared to perform duties in various weather conditions, including inclement weather.
This role requires the safe operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
As an Operations Associate, you’ll play a key role in ensuring the smooth and reliable performance of our autonomous delivery robots. While our robots are designed to operate independently, there are times when they need a helping hand—whether it’s navigating around unexpected obstacles, dealing with technical issues, or responding to environmental challenges. That’s where you come in.
In this hands-on role, you’ll assist robots in the field, perform light maintenance tasks like cleaning sensors, and help ensure that deliveries are completed safely and on time. Your quick problem-solving and on-the-ground support will help minimize service interruptions and protect valuable equipment. You’ll also document incidents and share observations that directly contribute to the ongoing improvement of our technology and operations.
You’ll collaborate closely with teams across operations, engineering, and customer support—helping to manage robot deployments, escalate technical issues, and support safety and training initiatives.
This is a part time role is onsite in the Chicago, Fulton Market District hub.
JOB DUTIES
Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise.
Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.
Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation.
Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.
Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.
Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment.
Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
Valid drivers license
Comfortable driving mid-size utility vehicles as needed
Capable of lifting and maneuvering items weighing up to 50 pounds
Demonstrated ability to engage with customers in a professional setting
Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require
Preferred Experience, Qualifications, and Skills
Experience with Jira
1 year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience
Experience using work communication tools (ie. Slack)
Strong organizational, collaboration, and problem-solving skills.
Additional Information
Physical demands include walking/biking several miles per day and handling equipment.
Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.
Operations Associates must be prepared to perform duties in various weather conditions, including inclement weather.
This role requires the safe operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
As an Operations Associate, you’ll play a key role in ensuring the smooth and reliable performance of our autonomous delivery robots. While our robots are designed to operate independently, there are times when they need a helping hand—whether it’s navigating around unexpected obstacles, dealing with technical issues, or responding to environmental challenges. That’s where you come in.
In this hands-on role, you’ll assist robots in the field, perform light maintenance tasks like cleaning sensors, and help ensure that deliveries are completed safely and on time. Your quick problem-solving and on-the-ground support will help minimize service interruptions and protect valuable equipment. You’ll also document incidents and share observations that directly contribute to the ongoing improvement of our technology and operations.
You’ll collaborate closely with teams across operations, engineering, and customer support—helping to manage robot deployments, escalate technical issues, and support safety and training initiatives.
This role is onsite 5 days a week in Doral - Miami, FL location.
JOB DUTIES
Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise.
Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.
Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation.
Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.
Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.
Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment.
Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
Valid drivers license
Comfortable driving mid-size utility vehicles as needed
Capable of lifting and maneuvering items weighing up to 50 pounds
Demonstrated ability to engage with customers in a professional setting
Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require
Preferred Experience, Qualifications, and Skills
Experience with Jira
1 year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience
Experience using work communication tools (ie. Slack)
Strong organizational, collaboration, and problem-solving skills.
Additional Information
Physical demands include walking/biking several miles per day and handling equipment.
Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.
Operations Associates must be prepared to perform duties in various weather conditions, including inclement weather.
This role requires the safe operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
As an Operations Associate, you’ll play a key role in ensuring the smooth and reliable performance of our autonomous delivery robots. While our robots are designed to operate independently, there are times when they need a helping hand—whether it’s navigating around unexpected obstacles, dealing with technical issues, or responding to environmental challenges. That’s where you come in.
In this hands-on role, you’ll assist robots in the field, perform light maintenance tasks like cleaning sensors, and help ensure that deliveries are completed safely and on time. Your quick problem-solving and on-the-ground support will help minimize service interruptions and protect valuable equipment. You’ll also document incidents and share observations that directly contribute to the ongoing improvement of our technology and operations.
You’ll collaborate closely with teams across operations, engineering, and customer support—helping to manage robot deployments, escalate technical issues, and support safety and training initiatives.
This is a part time role is onsite in the Midtown, ATL hub.
JOB DUTIES
Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise.
Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.
Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation.
Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.
Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.
Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment.
Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
Valid drivers license
Comfortable driving mid-size utility vehicles as needed
Capable of lifting and maneuvering items weighing up to 50 pounds
Demonstrated ability to engage with customers in a professional setting
Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require
Preferred Experience, Qualifications, and Skills
Experience with Jira
1 year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience
Experience using work communication tools (ie. Slack)
Strong organizational, collaboration, and problem-solving skills.
Additional Information
Physical demands include walking/biking several miles per day and handling equipment.
Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.
Operations Associates must be prepared to perform duties in various weather conditions, including inclement weather.
This role requires the safe operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
As VP of IT Infrastructure & Operations, you will lead our IT strategy and operations across delivery depots, engineering labs, and corporate offices and subsidiaries. You’ll lead the team and own IT infrastructure, standards, security implementation, and support services that power our daily operations and robotics development. This role balances strategy and execution - scaling systems for rapid growth while ensuring reliability, compliance, and a great user experience.
Responsibilities
Define and execute the IT roadmap aligned with Serve’s growth, expansion, and R&D goals, owning budget, vendor selection, contract decisions and key technology investment prioritization.
Partner with engineering, security, operations, HR, finance, facilities and growth teams to ensure IT enables business expansion and robotics innovation.
Lead IT planning for new markets, facilities, acquisitions, and major company initiatives.
M&A - lead IT diligence and IT integration strategy and execution, ensuring a seamless integration phase with minimal disruption to the business.
Oversee enterprise IT infrastructure, networks, and cloud services with a focus on uptime and scalability.
Implement collaboration, productivity, and ERP systems that support cross-functional teams.
Support IoT and edge-device deployments critical to robotics delivery operations.
Partner with security leaders to define and drive access controls, identity management, segregation of duties, endpoint protections, and incident response.
Own the implementation, operation, and continuous improvement of IT security controls within the enterprise technology environment.
Ensure compliance with SOX, SOC 2, GDPR, and related requirements.
Build, mentor, and scale a high-performing IT team.
Establish and deliver on SLAs for IT support across offices, labs, and depots.
Consolidate and lead the management of SaaS applications, vendors and budgets.
Create automated, frictionless experiences in Identity Access Management, IT Help Desk and Employee Lifecycle Automation.
Drive continuous improvement in helpdesk and IT services to maximize productivity.
Qualifications
15+ years in IT infrastructure and operations, with 8+ years in leadership.
Proven experience managing complex, distributed enterprise IT environments in high-growth, tech-driven companies.
Experience with working at a public company
Experience managing live operations across multiple time zones and supporting rapid operational expansion.
Deep expertise in networking, cloud platforms, identity management, and enterprise systems.
Track record of hiring and scaling IT teams and infrastructure.
Excellent communication, leadership and vendor management skills.
Known for responsiveness, reliability, and strong follow-through: keeps commitments, communicates promptly, and consistently closes the loop with cross-functional partners.
*Please Note: The listed base salary range applies to candidates based in the US.
Compensation may vary depending on location, experience, and role alignment. We are open to qualified candidates working remotely in Canada:
Canada - ALL: $230 - 310K CAD (Base)
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
Serve Robotics is expanding to the Gold Coast, and we're looking for our founding Operations team. This is a unique opportunity to help launch and scale our Australian operations from the ground up while working with cutting-edge autonomous delivery technology.
As an Operations Coordinator at Serve Robotics, you will play a key role in ensuring smooth daily operations across our commercial delivery network. Your main objective will be to execute against established strategies, manage the flow of day-to-day activities, and identify opportunities to streamline and strengthen operational processes. You will support the team by ensuring procedures are followed consistently, operational goals are met, and metrics are tracked with accuracy.
In this role, you will focus on operational execution first, while also proposing and implementing incremental improvements that drive efficiency, reliability, and scalability. You will collaborate closely with supervisors and leadership to align your work with the broader operational strategy, ensuring that our delivery network runs seamlessly and consistently delivers on performance targets.
JOB DUTIES
Oversee and execute daily deployments by coordinating between Field Agents and Piloting teams to ensure on-time robot operations.
Monitor live operations and resolve issues in real time, escalating problems as needed to minimize service disruptions.
Ensure compliance with standard operating procedures (SOPs) by reinforcing adherence to established workflows, safety protocols, and quality measures.
Open or close depots in accordance with scheduled shift.
Track and report key operational metrics (deployment efficiency, service uptime, utilization, etc.) to measure efficiency and highlight areas for improvement.
Implement new processes and protocols as directed, ensuring successful rollout, team adoption, and compliance across all operational teams.
Assist the Sr. Operations Supervisor in daily decision-making to help prioritize resources, balance workloads, and execute test plans.
Support onboarding and training of new Operations Associates, ensuring consistency in role expectations, SOPs, and performance standards.
Provide ad hoc operational support across field operations, piloting, and project initiatives to maintain continuity of service and execution.
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
Bachelor’s degree in a related field, or equivalent experience (3+ years in operations, logistics, or customer service)
Strong organizational, collaboration, and problem-solving skills.
Ability to remain calm under pressure with a proactive, can-do attitude toward challenges.
Demonstrated ability to work independently with minimal supervision.
Comfort with spreadsheets (Excel or Google Sheets)
Willingness to work flexible hours, including evenings and weekends, as operations require.
Comfortable driving mid-size utility vehicles as needed.
Valid driver’s license.
Ability to work nights, weekends, and holidays
Candidates must be an Australian citizen or permanent resident with unrestricted working rights in Australia. Unfortunately, we are unable to provide employer-sponsored work authorization or visa sponsorship for this position at this time
Preferred Experience, Qualifications, and Skills
Previous experience in a high-growth, fast-paced startup environment
Experience with schedule creation, resource planning, or forecasting
Direct customer-facing experience (field or service-based)
Ability to analyze data and report on operations through Google Workspace (Docs, Sheets, Drive)
Strong passion for efficiency, innovation, and robotics
Additional Information
This role is onsite and field-based, with ad hoc movement between depots, deployment zones, and customer locations. Candidates should be comfortable with standing, walking, and lifting up to 22.7 kgs as part of daily operations. Occasional evening and weekend shifts may be required to support deployments and testing schedules.
Safety compliance: Adherence to PPE rules, strict mobile phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.
Operations Coordinators must be prepared to perform duties in various weather conditions, including inclement weather.
This role may require the operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
The Service Technician I supports fleet reliability by performing preventive maintenance, structured diagnostics, and component-level repairs on Serve’s delivery robots. This role is designed for early-career technicians who bring foundational technical experience and are building proficiency within Serve’s systems and standards. Technician I operates with guidance on complex issues and is expected to develop toward independent troubleshooting capability.
This role directly impacts fleet uptime, repair quality, and customer experience through consistent execution and documentation discipline.
JOB DUTIES
Perform basic to moderate hardware repairs, component swaps, and preventive maintenance in accordance with established SOPs
Execute structured diagnostic procedures using approved hardware and software tools
Conduct inspections and validation testing to confirm repair effectiveness
Perform component-level replacements (motors, sensors, harnesses, mechanical assemblies, etc.)
Escalate complex or recurring failures to higher-level technicians
Accurately document all work in MaintainX, including detailed notes, photos, and supporting evidence
Ensure repair documentation supports engineering review and traceability
Maintain parts usage accuracy and support inventory tracking
Maintain organized workstations, tools, and component storage areas
Follow all safety procedures and proper tool-handling standards
Meet defined quality and throughput expectations for assigned work
Identify repeat repair patterns and flag potential systemic concerns
Provide feedback on process clarity and repair documentation standards
Participate in required technical and safety training
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
1–3+ years of hands-on technical experience in electro-mechanical, automotive, electronics, robotics, aerospace, or similar industries
Demonstrated ability to perform mechanical and basic electrical troubleshooting
Familiarity with standard diagnostic tools (multimeter, power supply, general shop tools)
Experience working in shop, lab, or field-service environments
Strong attention to detail and documentation accuracy
Ability to follow structured troubleshooting processes
Flexibility to work weekends as part of a 5-day schedule
Preferred Experience, Qualifications, and Skills
Trade school certification or technical training program completion
Experience with issue-tracking systems such as Jira
Exposure to robotics, automation, or integrated mechanical-electrical systems
Skills Scope & Decision Authority
Operates independently on basic and moderate repairs
Follows established troubleshooting frameworks
Escalates complex diagnostics or systemic issues
No leadership or workflow coordination authority
Additional Information
This role requires regular hands-on work with robots, tools, and lab equipment. Physical requirements may include lifting up to 18.1 kg, standing for extended periods, and working in both lab and field environments.
Leveling: While this posting is written for a Service Technician I, we are also considering candidates for Service Technician II and Service Technician III. Final level will be determined based on each candidate's technical experience, demonstrated troubleshooting ability, ownership of increasingly complex repairs, and overall alignment with the role.
Candidates with more advanced experience in robotics, electro-mechanical systems, diagnostics, or fleet maintenance may be considered for a higher-level position with expanded responsibilities and greater independence.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
As an Operations Coordinator at Serve Robotics, you will play a key role in ensuring smooth daily operations across our commercial delivery network. Your main objective will be to execute against established strategies, manage the flow of day-to-day activities, and identify opportunities to streamline and strengthen operational processes. You will support the team by ensuring procedures are followed consistently, operational goals are met, and metrics are tracked with accuracy.
In this role, you will focus on operational execution first, while also proposing and implementing incremental improvements that drive efficiency, reliability, and scalability. You will collaborate closely with supervisors and leadership to align your work with the broader operational strategy, ensuring that our delivery network runs seamlessly and consistently delivers on performance targets.
JOB DUTIES
Oversee and execute daily deployments by coordinating between Field Agents and Piloting teams to ensure on-time robot operations.
Monitor live operations and resolve issues in real time, escalating problems as needed to minimize service disruptions.
Ensure compliance with standard operating procedures (SOPs) by reinforcing adherence to established workflows, safety protocols, and quality measures.
Open or close depots in accordance with scheduled shift.
Track and report key operational metrics (deployment efficiency, service uptime, utilization, etc.) to measure efficiency and highlight areas for improvement.
Implement new processes and protocols as directed, ensuring successful rollout, team adoption, and compliance across all operational teams.
Assist the Sr. Operations Supervisor in daily decision-making to help prioritize resources, balance workloads, and execute test plans.
Support onboarding and training of new Operations Associates, ensuring consistency in role expectations, SOPs, and performance standards.
Provide ad hoc operational support across field operations, piloting, and project initiatives to maintain continuity of service and execution.
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
Bachelor’s degree in a related field, or equivalent experience (3+ years in operations, logistics, or customer service)
Strong organizational, collaboration, and problem-solving skills.
Ability to remain calm under pressure with a proactive, can-do attitude toward challenges.
Demonstrated ability to work independently with minimal supervision.
Comfort with spreadsheets (Excel or Google Sheets)
Willingness to work flexible hours, including evenings and weekends, as operations require.
Comfortable driving mid-size utility vehicles as needed.
Valid U.S. driver’s license.
Ability to work nights, weekends, and holidays
Preferred Experience, Qualifications, and Skills
Previous experience in a high-growth, fast-paced startup environment
Experience with schedule creation, resource planning, or forecasting
Direct customer-facing experience (field or service-based)
Ability to analyze data and report on operations through Google Workspace (Docs, Sheets, Drive)
Strong passion for efficiency, innovation, and robotics
Additional Information
This role is onsite and field-based, with ad hoc movement between depots, deployment zones, and customer locations. Candidates should be comfortable with standing, walking, and lifting up to 50 lbs as part of daily operations. Occasional evening and weekend shifts may be required to support deployments and testing schedules.
Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.
Operations Coordinators must be prepared to perform duties in various weather conditions, including inclement weather.
This role may require the operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
Serve Robotics is hiring a Senior EHS Specialist to own and advance our environmental health and safety programs across all domestic and international locations. This is a senior individual contributor role requiring deep expertise across workplace safety, regulatory compliance, machinery and equipment safety, and EHS education, with direct responsibility for ensuring our teams integrate safety into their daily work.
This role partners closely with Operations, Facilities, Hardware, and site leadership to build a proactive safety culture, maintain rigorous compliance across California and federal regulatory frameworks, and extend our EHS standards to our growing international footprint. The ideal candidate brings 5–7 years of hands-on EHS experience in a technical operations environment, a genuine passion for safety education, and the credibility to influence how safety is practiced on the floor every day.
JOB DUTIES
Own the development, implementation, and ongoing improvement of EHS policies, procedures, and programs across all Serve facilities and operational sites
Lead routine and targeted facility inspections, safety audits, and risk assessments, identifying hazards, evaluating controls, and driving corrective actions to closure
Build and maintain a safety assurance function that provides consistent, structured oversight across all sites, ensuring programs are not just written but actively practiced
Partner with Operations to embed safety standards into daily workflows, shift routines, and standard operating procedures
Develop site-specific safety initiatives and continuous improvement projects that measurably reduce risk over time
Track and report on safety performance metrics, including audit findings, corrective action status, incident rates, and near miss trends, to site leadership and senior management
Own safety standards for all machinery, equipment, and workbench operations across Serve's depot and lab environments
Conduct machinery hazard assessments and ensure appropriate guarding, lockout/tagout (LOTO), and safe operating procedures are in place and followed
Establish and enforce soldering safety standards, including ventilation requirements, PPE specifications, and safe handling of flux, solder, and related materials
Define PPE requirements by task, environment, and hazard type, ensuring the right protective equipment is available, properly maintained, and consistently used
Evaluate new equipment and tools before deployment, conducting safety reviews and ensuring safe work procedures are established before operational use begins
Partner with Hardware and Operations teams to integrate safety standards into equipment design, depot layout, and workstation configuration
Ensure compliance with all applicable federal, state, and local EHS regulations, with expertise in California-specific requirements including Cal/OSHA, Cal/EPA, and local fire and environmental codes
Maintain all required EHS documentation, records, permits, and regulatory reports, ensuring accuracy, completeness, and timely submission
Lead or support regulatory inspections from OSHA, Cal/OSHA, EPA, and local authorities, preparing the organization, managing the inspection process, and driving corrective actions on any findings
Stay current on changes to EHS regulations, industry standards, and best practices, proactively updating programs and communicating changes to relevant stakeholders before they become compliance issues
Ensure proper storage, labeling, handling, and disposal of hazardous materials including batteries, chemicals, solvents, and electronic waste in accordance with all applicable regulations
Design, develop, and deliver EHS training programs for employees, contractors, and visitors, covering topics including general safety orientation, machinery and equipment safety, hazardous materials handling, PPE use, emergency procedures, and job-specific hazard awareness
Build training that is engaging, practical, and retention-focused, going beyond compliance checkbox training to genuinely change how people think about and practice safety
Develop role-specific safety education that meets employees where they are, from depot technicians and field agents to remote supervisors and office staff
Track training completion, assess effectiveness, and continuously improve content based on incident trends, audit findings, and employee feedback
Lead investigations of workplace injuries, near misses, property damage incidents, and environmental events, tracking trends
Develop and implement corrective and preventive actions that address root causes rather than symptoms
Maintain accurate incident records and OSHA recordkeeping in full compliance with regulatory requirements
Develop, maintain, and test emergency response plans for all Serve facilities, including fire evacuation, severe weather, hazardous material release, medical emergencies, and AQI-related operational protocols
Coordinate and lead emergency drills, evaluating effectiveness, documenting outcomes, and driving improvements
Ensure all emergency equipment is properly maintained, inspected, and accessible at all times across every site
Partner with Facilities and Operations on business continuity planning to minimize operational disruption in the event of an emergency
EXPERIENCE, QUALIFICATIONS, & SKILLS
Bachelor's degree in Environmental Health & Safety, Occupational Safety, Industrial Hygiene, Environmental Science, Engineering, or related field or equivalent experience
5–7 years of direct, hands-on EHS experience in a technical operations environment: robotics, manufacturing, warehousing, electronics assembly, or similar
Expertise in California EHS regulations
Strong working knowledge of federal OSHA standards
Demonstrated experience with machinery safety, workbench operations, soldering environments, and associated PPE requirements
Experience developing and owning an EHS audit program, including audit design, execution, finding management, and corrective action verification
Proven track record as an EHS educator, designing and delivering training that changes behavior, not just achieves compliance
Experience partnering with operations teams to integrate safety into daily workflows and standard operating procedures
Strong incident investigation skills, including root cause analysis using structured methodologies
Excellent written and verbal communication skills, able to influence at all levels of the organization
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
The Robotics Field Development Test Associate supports the testing, deployment, and operation of Serve's autonomous delivery robots in real-world environments. This role executes field testing, commercial deliveries, and operational activities that help validate robot performance, identify product improvements, and ensure safe, reliable operation across development and production fleets.
The Robotics Field Development Test Associate partners with Engineering, Product, and Operations teams by collecting test data, documenting issues, executing field procedures, and providing feedback that improves product quality and operational readiness.
Key Responsibilities
Execute field testing activities for autonomous delivery robots by following established test plans, procedures, and operational guidelines.
Deploy, monitor, recover, and operate robots in real-world environments while ensuring safe and reliable operation.
Perform commercial deliveries and represent Serve professionally when interacting with merchants, customers, and members of the public.
Identify, document, and reproduce software, hardware, and operational issues, providing clear information to support engineering investigations.
Collect test data, observations, and operational feedback to support product development and continuous improvement efforts.
Troubleshoot basic software and hardware issues in the field and escalate complex problems to engineering teams as appropriate.
Prepare robots for testing and deployment by performing routine inspections, charging, cleaning, and basic maintenance activities.
Follow established safety procedures, operational protocols, and testing standards during all field activities.
Maintain accurate testing records, issue documentation, and operational logs.
Collaborate with Engineering, Product, and Operations teams to support testing, deployments, demonstrations, and pilot programs.
Qualifications
High school diploma or equivalent required; Associate's or Bachelor's degree in Engineering, Robotics, Computer Science, or a related technical field preferred.
Interest in robotics, autonomous systems, field operations, logistics, quality assurance, or related technical disciplines.
Strong attention to detail and ability to accurately follow test procedures and document results.
Strong analytical and problem-solving skills.
Ability to work independently while following established processes and safety procedures.
Comfortable working outdoors and walking or biking several miles during a shift.
Ability to lift and move equipment consistent with the physical demands of the role.
Valid U.S. driver's license with a satisfactory driving record.
Strong verbal and written communication skills.
What Makes You Stand Out
Experience supporting field testing, robotics, autonomous vehicles, logistics, or technical operations.
Familiarity with issue tracking tools such as Jira.
Basic experience with scripting or programming languages such as Python or C++.
Experience using data visualization or monitoring tools such as Grafana or Looker.
Experience troubleshooting software or hardware systems.
Passion for robotics, automation, and emerging technologies.
Additional Information
This is a full-time, onsite position based in West Hollywood, California. The role requires regular work outdoors in varying weather conditions and involves standing, walking, biking, bending, and lifting throughout the workday. Occasional evening, weekend, or holiday work may be required to support testing, deployments, or operational needs.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
As an Operations Associate, you’ll play a key role in ensuring the smooth and reliable performance of our autonomous delivery robots. While our robots are designed to operate independently, there are times when they need a helping hand—whether it’s navigating around unexpected obstacles, dealing with technical issues, or responding to environmental challenges. That’s where you come in.
In this hands-on role, you’ll assist robots in the field, perform light maintenance tasks like cleaning sensors, and help ensure that deliveries are completed safely and on time. Your quick problem-solving and on-the-ground support will help minimize service interruptions and protect valuable equipment. You’ll also document incidents and share observations that directly contribute to the ongoing improvement of our technology and operations.
You’ll collaborate closely with teams across operations, engineering, and customer support—helping to manage robot deployments, escalate technical issues, and support safety and training initiatives.
JOB DUTIES
Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise.
Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.
Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation.
Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.
Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.
Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment.
Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
Valid drivers license
Comfortable driving mid-size utility vehicles as needed
Capable of lifting and maneuvering items weighing up to 50 pounds
Demonstrated ability to engage with customers in a professional setting
Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require
Preferred Experience, Qualifications, and Skills
Experience with Jira
1 year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience
Experience using work communication tools (ie. Slack)
Strong organizational, collaboration, and problem-solving skills.
Additional Information
Physical demands include walking/biking several miles per day and handling equipment.
Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.
Operations Associates must be prepared to perform duties in various weather conditions, including inclement weather.
This role requires the safe operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
As an Operations Associate, you’ll play a key role in ensuring the smooth and reliable performance of our autonomous delivery robots. While our robots are designed to operate independently, there are times when they need a helping hand—whether it’s navigating around unexpected obstacles, dealing with technical issues, or responding to environmental challenges. That’s where you come in.
In this hands-on role, you’ll assist robots in the field, perform light maintenance tasks like cleaning sensors, and help ensure that deliveries are completed safely and on time. Your quick problem-solving and on-the-ground support will help minimize service interruptions and protect valuable equipment. You’ll also document incidents and share observations that directly contribute to the ongoing improvement of our technology and operations.
You’ll collaborate closely with teams across operations, engineering, and customer support—helping to manage robot deployments, escalate technical issues, and support safety and training initiatives.
JOB DUTIES
Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise.
Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.
Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation.
Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.
Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.
Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment.
Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
Valid drivers license
Comfortable driving mid-size utility vehicles as needed
Capable of lifting and maneuvering items weighing up to 50 pounds
Demonstrated ability to engage with customers in a professional setting
Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require
Preferred Experience, Qualifications, and Skills
Experience with Jira
1 year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience
Experience using work communication tools (ie. Slack)
Strong organizational, collaboration, and problem-solving skills.
Additional Information
Physical demands include walking/biking several miles per day and handling equipment.
Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.
Operations Associates must be prepared to perform duties in various weather conditions, including inclement weather.
This role requires the safe operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
Lead a high-performing Product and Design team to build what the future looks like with robots by our side, starting with sidewalk logistics. This role is accountable for raising the bar, identifying high-impact opportunities and big bets, and clearly articulating the rationale behind where we’re going and why.
This role partners closely with Engineering, Operations, Data, Business Development , Program Management, Safety, Policy, and other leaders to align priorities, navigate tradeoffs, and turn company strategy into clear, coordinated execution.
Develop and uplevel a strong product management and design team and foster a culture for intellectual curiosity, measurable experimentation, and cross-functional collaboration.
Set a high bar for product and design quality and craft and evolve how business opportunities, requirements, and validation are built, communicated, and maintained.
Serve as a key member of the leadership team and contribute beyond the Product organization to company-wide strategy and execution.
Establish clear roles, expectations, decision rights, and accountability across the organization.
Deliver delight to customers and the public while expanding the sidewalk delivery business.
Translate corporate strategy and customer needs into clear product priorities and investment decisions for both product and design.
Develop a strong understanding of customers, users, competitors, and market dynamics to inform product direction and design principles..
Champion data-driven product decision making, using quantitative and qualitative insights to prioritize opportunities, evaluate tradeoffs, and guide product strategy and investment.
Balance near-term customer and operational needs with investments in scalable, long-term product capabilities.
Ensure product development is grounded in real-world customer and user needs rather than technology development alone.
Develop and maintain a clear product roadmap that translates company strategy and customer needs into prioritized product initiatives, milestones, and outcomes.
Lead the Design function and establish a cohesive design vision across the company's products and experiences.
Champion user-centered design and ensure customer and end-user insights are incorporated throughout the development process.
Shepherd scalable design practices, systems, and standards that create intuitive and consistent experiences cross-functionally.
Build processes that enable Product, Engineering, Operations, and Commercial teams to collaborate in a fast-pace while delivering on delightful user experience
Ensure design is treated as a strategic product capability and incorporated early in product development.
Deliver on public safety-focused design from Industrial Design to Operational Tools
12+ years of progressive experience in product management, product strategy, design, or related technology leadership roles.
5+ years of experience leading and developing product teams, including experience managing senior product leaders and/or multidisciplinary organizations.
Demonstrated experience owning product strategy and roadmaps for complex technology products from concept through commercialization and scale.
Proven track record of translating company strategy, customer needs, and technical capabilities into clear product priorities and measurable business outcomes.
Master communicator with experience partnering with executive leadership and communicating product, design and technical strategy to senior internal and external stakeholders.
Strong people leadership capabilities with demonstrated success recruiting, developing, and retaining high-performing teams.
Experience developing products involving robotics, autonomous systems, artificial intelligence, mobility, logistics, or other complex hardware and software systems.
Experience with products that operate in the physical world where safety, reliability, hardware constraints, operational performance, and user experience must be considered together.
Experience leading or directly overseeing both Product Management and Product Design organizations.
Experience developing B2B or B2B2C products involving enterprise customers, strategic partners, operators, and end consumers.
Experience building products that integrate hardware, software, data, operational tooling, and customer-facing experiences.
Experience developing products or platforms that support fleet operations, marketplaces, logistics, last-mile delivery, or other high-volume operational environments.
Experience scaling product organizations through periods of rapid company growth and changing business priorities.
Experience commercializing emerging technology and translating technically sophisticated capabilities into clear customer value.
Bachelor's degree in engineering, computer science, design, business, or a related field. Advanced degree or equivalent experience is a plus.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
The Manager, Strategic Finance is the finance leader responsible for shaping where Diligent Robotics invests and how it grows. Working directly with the Diligent CEO and COO as principal business partners, the role leads the analysis behind the company’s biggest decisions: strategic prioritization, target and market sizing, sum-of-the-parts valuation, capital budgeting (NPV, IRR, payback), and the investment cases for new markets, partnerships, and M&A. Success requires a deep command of the operational drivers of the Diligent Robotics business (fleet deployment, utilization, unit economics, hospital customer dynamics, and cost structure) and an equally deep understanding of the Serve Robotics business, so that every recommendation is grounded in how the combined business actually runs. The role also owns the planning and forecasting foundation that makes that analysis credible, including the budget, long-range plan, and the Pigment planning environment. The role may begin as an individual contributor with line of sight to building and leading a team within the first 12 months.
We have a strong preference for someone based in Austin, TX :)
JOB DUTIES
Strategic Finance and Capital Allocation
● Lead strategic prioritization for the business: frame trade-offs across initiatives, quantify resource requirements and expected returns, and recommend to the CEO and COO where the company should invest, scale back, or stop
● Own capital budgeting and investment analysis, building NPV, IRR, payback, and scenario and sensitivity models for capital deployment, major programs, pricing changes, and new market entry, and setting the hurdle-rate and return frameworks used to evaluate them
● Size targets and market opportunities (TAM/SAM, unit economics, adoption and penetration curves) to underpin company goals, board-level targets, and the long-range plan
● Build and maintain sum-of-the-parts analyses that value and compare business lines, products, and markets, and use them to drive portfolio, pricing, and resource-allocation decisions
● Lead financial modeling for M&A, strategic partnerships, and commercial agreements, including valuation, synergies, integration scenarios, deal structuring inputs, and post-deal performance tracking against the original investment case
● Own the long-range strategic plan: translate company strategy into a multi-year financial model with explicit growth, margin, and capital assumptions, and refresh it as the strategy evolves
● Define and maintain the KPI and unit-economics framework the CEO and COO use to run the business, ensuring the metrics tie to the financial model and to value creation
● Prepare and deliver executive-ready presentations, valuation outputs, and financial narratives for leadership meetings, board reviews, and investor discussions, ensuring alignment between strategy, financials, and messaging
● Run ad hoc strategic analyses on pricing strategy, go-to-market investments, competitive positioning, and corporate development opportunities
Executive Business Partnership (Diligent and Serve)
● Serve as the primary Strategic Finance and FP&A partner to the Diligent Robotics CEO and COO, acting as their trusted advisor on operating performance, resource allocation, and investment decisions
● Develop a deep, first-hand understanding of the operational drivers of the Diligent Robotics business by spending time with operations, deployment, and customer teams, and translate that understanding into forecast assumptions, KPIs, and decision frameworks
● Build an equally deep understanding of the Serve Robotics business, including its operating model, drivers, and strategic priorities, so that Diligent investment cases are evaluated in the context of the combined business
● Operate with strong executive presence, communicating complex financial concepts clearly to non-finance stakeholders and influencing decisions through data-driven insight
● Build toward team leadership: as the function scales, hire, develop, and manage finance staff, set priorities and quality standards for the team’s work, and establish processes that scale beyond a single contributor
Planning and Forecasting Foundation
● Own the company-wide operating budget, rolling forecast, and long-range plan, reconciling top-down targets with bottom-up functional inputs so forecasts are internally consistent, realistic, and decision-useful
● Run the monthly and quarterly forecast cycle, including variance analysis and commentary that connects results to the operational and strategic drivers of the business
● Partner with functional leaders and Accounting to challenge assumptions, surface risks and opportunities early, and ensure forecasts, actuals, and financial statements tie
● Serve as the systems owner for Pigment, the company’s newly completed planning environment, with responsibility for building financial models and conducting analysis within it, maintaining and extending the build, and keeping it the single source of truth for planning
● Improve data accuracy, speed, and scalability through automation and process redesign, leveraging advanced Excel/Google Sheets, Pigment, and emerging AI and workflow-automation tools, so that more of the team’s time goes to strategic analysis
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
● 6-8+ years of progressive experience in strategic finance, corporate finance, investment banking, corporate development, or FP&A with significant strategic scope, preferably in a tech, robotics, or high-growth environment
● Demonstrated ownership of strategic finance work, including capital budgeting (NPV/IRR), target or market sizing, sum-of-the-parts or valuation analysis, and M&A or partnership modeling, with examples of recommendations that changed a decision
● Experience building and defending multi-year financial models and investment cases in front of executives, boards, or investors
● Proven ability to partner directly with C-level executives (CEO/COO) and to influence senior leadership through analysis and executive presence
● Demonstrated curiosity and track record of learning an operating business from the ground up, getting close to operations and customers rather than just the general ledger, and converting that knowledge into better forecasts and decisions
● Proven ownership of a company-wide budget, forecast, and long-range planning cycle
● Expert-level proficiency in Google Sheets and Excel, including complex modeling and automation techniques
● Hands-on experience with Pigment or a comparable enterprise planning platform (Pigment strongly preferred)
● Solid understanding of accounting principles and financial statements; experience with ERP systems (e.g., NetSuite)
● Strong business acumen and excellent analytical, problem-solving, and communication skills
● Comfortable operating with ambiguity and evolving priorities in a fast-scaling organization
Preferred Experience, Qualifications, and Skills
● Investment banking, management consulting, venture capital/private equity, or corporate development experience
● Experience in robotics, hardware, healthcare technology, or other capital-intensive operating businesses
● Prior people-management experience, or demonstrated readiness to build and lead a small team
● MBA, CFA, or CPA
Additional Information
● Travel required 2-4 times per year, approximately 4-5 business days per trip
● This role is expected to begin as an individual contributor; team scope, structure, and leveling will be revisited as the function grows
● This role may take on additional responsibilities as the company continues to scale
","descriptionPlain":"At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. \n\nThe Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.\n\n\n\n\nWHO WE ARE\n\nWe are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.\n\nJOB OVERVIEW\n\nThe Manager, Strategic Finance is the finance leader responsible for shaping where Diligent Robotics invests and how it grows. Working directly with the Diligent CEO and COO as principal business partners, the role leads the analysis behind the company’s biggest decisions: strategic prioritization, target and market sizing, sum-of-the-parts valuation, capital budgeting (NPV, IRR, payback), and the investment cases for new markets, partnerships, and M&A. Success requires a deep command of the operational drivers of the Diligent Robotics business (fleet deployment, utilization, unit economics, hospital customer dynamics, and cost structure) and an equally deep understanding of the Serve Robotics business, so that every recommendation is grounded in how the combined business actually runs. The role also owns the planning and forecasting foundation that makes that analysis credible, including the budget, long-range plan, and the Pigment planning environment. The role may begin as an individual contributor with line of sight to building and leading a team within the first 12 months.\n\n\n\nWe have a strong preference for someone based in Austin, TX :)\n\n\n\nJOB DUTIES\n\nStrategic Finance and Capital Allocation\n\n● Lead strategic prioritization for the business: frame trade-offs across initiatives, quantify resource requirements and expected returns, and recommend to the CEO and COO where the company should invest, scale back, or stop\n\n● Own capital budgeting and investment analysis, building NPV, IRR, payback, and scenario and sensitivity models for capital deployment, major programs, pricing changes, and new market entry, and setting the hurdle-rate and return frameworks used to evaluate them\n\n● Size targets and market opportunities (TAM/SAM, unit economics, adoption and penetration curves) to underpin company goals, board-level targets, and the long-range plan\n\n● Build and maintain sum-of-the-parts analyses that value and compare business lines, products, and markets, and use them to drive portfolio, pricing, and resource-allocation decisions\n\n● Lead financial modeling for M&A, strategic partnerships, and commercial agreements, including valuation, synergies, integration scenarios, deal structuring inputs, and post-deal performance tracking against the original investment case\n\n● Own the long-range strategic plan: translate company strategy into a multi-year financial model with explicit growth, margin, and capital assumptions, and refresh it as the strategy evolves\n\n● Define and maintain the KPI and unit-economics framework the CEO and COO use to run the business, ensuring the metrics tie to the financial model and to value creation\n\n● Prepare and deliver executive-ready presentations, valuation outputs, and financial narratives for leadership meetings, board reviews, and investor discussions, ensuring alignment between strategy, financials, and messaging\n\n● Run ad hoc strategic analyses on pricing strategy, go-to-market investments, competitive positioning, and corporate development opportunities\n\nExecutive Business Partnership (Diligent and Serve)\n\n● Serve as the primary Strategic Finance and FP&A partner to the Diligent Robotics CEO and COO, acting as their trusted advisor on operating performance, resource allocation, and investment decisions\n\n● Develop a deep, first-hand understanding of the operational drivers of the Diligent Robotics business by spending time with operations, deployment, and customer teams, and translate that understanding into forecast assumptions, KPIs, and decision frameworks\n\n● Build an equally deep understanding of the Serve Robotics business, including its operating model, drivers, and strategic priorities, so that Diligent investment cases are evaluated in the context of the combined business\n\n● Operate with strong executive presence, communicating complex financial concepts clearly to non-finance stakeholders and influencing decisions through data-driven insight\n\n● Build toward team leadership: as the function scales, hire, develop, and manage finance staff, set priorities and quality standards for the team’s work, and establish processes that scale beyond a single contributor\n\nPlanning and Forecasting Foundation\n\n● Own the company-wide operating budget, rolling forecast, and long-range plan, reconciling top-down targets with bottom-up functional inputs so forecasts are internally consistent, realistic, and decision-useful\n\n● Run the monthly and quarterly forecast cycle, including variance analysis and commentary that connects results to the operational and strategic drivers of the business\n\n● Partner with functional leaders and Accounting to challenge assumptions, surface risks and opportunities early, and ensure forecasts, actuals, and financial statements tie\n\n● Serve as the systems owner for Pigment, the company’s newly completed planning environment, with responsibility for building financial models and conducting analysis within it, maintaining and extending the build, and keeping it the single source of truth for planning\n\n● Improve data accuracy, speed, and scalability through automation and process redesign, leveraging advanced Excel/Google Sheets, Pigment, and emerging AI and workflow-automation tools, so that more of the team’s time goes to strategic analysis\n\nEXPERIENCE, QUALIFICATIONS, & SKILLS\n\nRequired Experience, Qualifications, and Skills\n\n● 6-8+ years of progressive experience in strategic finance, corporate finance, investment banking, corporate development, or FP&A with significant strategic scope, preferably in a tech, robotics, or high-growth environment\n\n● Demonstrated ownership of strategic finance work, including capital budgeting (NPV/IRR), target or market sizing, sum-of-the-parts or valuation analysis, and M&A or partnership modeling, with examples of recommendations that changed a decision\n\n● Experience building and defending multi-year financial models and investment cases in front of executives, boards, or investors\n\n● Proven ability to partner directly with C-level executives (CEO/COO) and to influence senior leadership through analysis and executive presence\n\n● Demonstrated curiosity and track record of learning an operating business from the ground up, getting close to operations and customers rather than just the general ledger, and converting that knowledge into better forecasts and decisions\n\n● Proven ownership of a company-wide budget, forecast, and long-range planning cycle\n\n● Expert-level proficiency in Google Sheets and Excel, including complex modeling and automation techniques\n\n● Hands-on experience with Pigment or a comparable enterprise planning platform (Pigment strongly preferred)\n\n● Solid understanding of accounting principles and financial statements; experience with ERP systems (e.g., NetSuite)\n\n● Strong business acumen and excellent analytical, problem-solving, and communication skills\n\n● Comfortable operating with ambiguity and evolving priorities in a fast-scaling organization\n\n\n\nPreferred Experience, Qualifications, and Skills\n\n● Investment banking, management consulting, venture capital/private equity, or corporate development experience\n\n● Experience in robotics, hardware, healthcare technology, or other capital-intensive operating businesses\n\n● Prior people-management experience, or demonstrated readiness to build and lead a small team\n\n● MBA, CFA, or CPA\n\n\nAdditional Information\n\n● Travel required 2-4 times per year, approximately 4-5 business days per trip\n\n● This role is expected to begin as an individual contributor; team scope, structure, and leveling will be revisited as the function grows\n\n● This role may take on additional responsibilities as the company continues to scale","compensation":{"compensationTierSummary":"$160K – $180K • Offers Equity","scrapeableCompensationSalarySummary":"$160K - $180K","compensationTiers":[{"id":"4ca597d5-bf57-4185-a9ba-42bf68303e52","tierSummary":"$160K – $180K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"fc446316-dd23-44b8-bc63-78015e7f052d","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"22874f41-c17f-4ea5-8870-b4e42298840e","summary":"$160K – $180K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":180000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":160000,"maxValue":180000}]}},{"id":"0b9f3986-9ae6-4361-85b5-2e1edc6e10e2","title":"Sr. Embedded Software Engineer, Robotics Platform","department":"Software","team":"Software","employmentType":"FullTime","location":"USA (remote)","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"British Columbia (remote)","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}}},{"location":"Vancouver, BC (remote)","address":{"postalAddress":{"addressCountry":"Canada","addressLocality":"Vancouver"}}},{"location":"Calgary (remote)","address":{"postalAddress":{"addressRegion":"Alberta","addressCountry":"Canada","addressLocality":"Calgary"}}},{"location":"Canada (remote)","address":{"postalAddress":{"addressRegion":"","addressCountry":"Canada","addressLocality":""}}},{"location":"Toronto (remote)","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}}}],"publishedAt":"2026-09-25T22:40:21.963+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"california ","addressCountry":"United States","addressLocality":"los angeles"}},"jobUrl":"https://jobs.ashbyhq.com/serverobotics/0b9f3986-9ae6-4361-85b5-2e1edc6e10e2","applyUrl":"https://jobs.ashbyhq.com/serverobotics/0b9f3986-9ae6-4361-85b5-2e1edc6e10e2/application","descriptionHtml":"At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
Responsibilities
Design, develop, test, and maintain robotics middleware and application frameworks using modern C++ on embedded Linux.
Own significant platform components from technical design and implementation through validation, deployment, and operation across Serve’s robot fleet.
Partner with software teams using the robot platform to identify reliability, performance, and developer experience problems and deliver reusable solutions.
Collaborate with Autonomy and Systems Engineering on risk assessments, failure analysis, fault-handling strategies, and software architecture.
Translate system-level safety and reliability requirements into software behavior, interfaces, and verification strategies.
Develop instrumentation, benchmarks, logging, tracing, and fleet-level metrics to measure and improve software performance, reliability, and system health.
Diagnose and resolve complex system-level issues involving concurrency, scheduling, interprocess communication, networking, and constrained compute resources.
Evaluate technical tradeoffs and contribute to architectural decisions that improve the scalability, maintainability, and reliability of the robotics platform.
Lead technical design and code reviews and contribute to engineering standards, development practices, and technical documentation.
Provide technical guidance and mentorship to other engineers through design discussions, problem solving, and knowledge sharing.
Qualifications
Bachelor’s degree in Computer Science, Robotics, Computer Engineering, Electrical Engineering, or a related technical discipline, or equivalent practical experience.
5+ years of professional software engineering experience, including significant experience developing production software in modern C++ (C++17 and newer).
Experience developing and debugging systems software in embedded Linux environments.
Strong understanding of multithreaded programming, concurrency, synchronization, interprocess communication, and systems-level software development.
Experience designing software for latency-sensitive, safety-related, real-time, or high-reliability systems.
Experience profiling and optimizing embedded software for performance, reliability, and resource utilization.
Experience independently owning complex software components through design, implementation, testing, and deployment.
Strong troubleshooting and problem-solving skills with demonstrated ability to diagnose complex issues across software and hardware boundaries.
Strong written and verbal communication skills and the ability to collaborate effectively across software, systems, and hardware engineering teams.
What Makes You Stand Out
Experience developing middleware for robotics, autonomous vehicles, or similar complex systems.
Experience developing and deploying production software on NVIDIA Jetson or similar embedded computing platforms.
Knowledge of Linux internals, scheduling, resource management, device interfaces, and interprocess communication mechanisms.
Experience with fault-tolerant architecture, failure-mode analysis, functional safety, or safety-related software development.
Experience with distributed systems, networking, RPC frameworks, or serialization technologies such as Protocol Buffers, FlatBuffers, or Cap’n Proto.
Experience developing telemetry, observability, health monitoring, or diagnostic capabilities for robotics or distributed device fleets.
Experience integrating software with sensors, embedded hardware, or other robotic system components.
Additional Information:
This role works across multiple engineering disciplines and balances hands-on software development with systems-level problem solving, technical design, and cross-functional collaboration. The position may occasionally require access to robotics hardware or onsite participation in integration, testing, troubleshooting, or validation activities.
","descriptionPlain":"At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. \n\nThe Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.\n\n\n\n\nWHO WE ARE\n\nWe are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.\n\nResponsibilities\n\n - Design, develop, test, and maintain robotics middleware and application frameworks using modern C++ on embedded Linux.\n\n - Own significant platform components from technical design and implementation through validation, deployment, and operation across Serve’s robot fleet.\n\n - Partner with software teams using the robot platform to identify reliability, performance, and developer experience problems and deliver reusable solutions.\n\n - Collaborate with Autonomy and Systems Engineering on risk assessments, failure analysis, fault-handling strategies, and software architecture.\n\n - Translate system-level safety and reliability requirements into software behavior, interfaces, and verification strategies.\n\n - Develop instrumentation, benchmarks, logging, tracing, and fleet-level metrics to measure and improve software performance, reliability, and system health.\n\n - Diagnose and resolve complex system-level issues involving concurrency, scheduling, interprocess communication, networking, and constrained compute resources.\n\n - Evaluate technical tradeoffs and contribute to architectural decisions that improve the scalability, maintainability, and reliability of the robotics platform.\n\n - Lead technical design and code reviews and contribute to engineering standards, development practices, and technical documentation.\n\n - Provide technical guidance and mentorship to other engineers through design discussions, problem solving, and knowledge sharing.\n\nQualifications\n\n - Bachelor’s degree in Computer Science, Robotics, Computer Engineering, Electrical Engineering, or a related technical discipline, or equivalent practical experience.\n\n - 5+ years of professional software engineering experience, including significant experience developing production software in modern C++ (C++17 and newer).\n\n - Experience developing and debugging systems software in embedded Linux environments.\n\n - Strong understanding of multithreaded programming, concurrency, synchronization, interprocess communication, and systems-level software development.\n\n - Experience designing software for latency-sensitive, safety-related, real-time, or high-reliability systems.\n\n - Experience profiling and optimizing embedded software for performance, reliability, and resource utilization.\n\n - Experience independently owning complex software components through design, implementation, testing, and deployment.\n\n - Strong troubleshooting and problem-solving skills with demonstrated ability to diagnose complex issues across software and hardware boundaries.\n\n - Strong written and verbal communication skills and the ability to collaborate effectively across software, systems, and hardware engineering teams.\n\nWhat Makes You Stand Out\n\n - Experience developing middleware for robotics, autonomous vehicles, or similar complex systems.\n\n - Experience developing and deploying production software on NVIDIA Jetson or similar embedded computing platforms.\n\n - Knowledge of Linux internals, scheduling, resource management, device interfaces, and interprocess communication mechanisms.\n\n - Experience with fault-tolerant architecture, failure-mode analysis, functional safety, or safety-related software development.\n\n - Experience with distributed systems, networking, RPC frameworks, or serialization technologies such as Protocol Buffers, FlatBuffers, or Cap’n Proto.\n\n - Experience developing telemetry, observability, health monitoring, or diagnostic capabilities for robotics or distributed device fleets.\n\n - Experience integrating software with sensors, embedded hardware, or other robotic system components.\n\nAdditional Information:\n\nThis role works across multiple engineering disciplines and balances hands-on software development with systems-level problem solving, technical design, and cross-functional collaboration. The position may occasionally require access to robotics hardware or onsite participation in integration, testing, troubleshooting, or validation activities.\n\n","compensation":{"compensationTierSummary":"$167.8K – $204K","scrapeableCompensationSalarySummary":"$167.8K - $204K","compensationTiers":[{"id":"0c232a0b-b968-4b22-bd2e-d262d6bf99be","tierSummary":"$167.8K – $204K","title":null,"additionalInformation":null,"components":[{"id":"c5950760-a2ec-431f-b2a8-de20449d4421","summary":"$167.8K – $204K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":167800,"maxValue":204000}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":167800,"maxValue":204000}]}},{"id":"882e6b27-c3ea-4c72-a2ce-22d4cc601b33","title":"Operations Associate - Part Time (Los Angeles) ","department":"Operations","team":"Operations","employmentType":"PartTime","location":"Los Angeles, CA","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-09-25T20:20:51.165+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"Los Angeles"}},"jobUrl":"https://jobs.ashbyhq.com/serverobotics/882e6b27-c3ea-4c72-a2ce-22d4cc601b33","applyUrl":"https://jobs.ashbyhq.com/serverobotics/882e6b27-c3ea-4c72-a2ce-22d4cc601b33/application","descriptionHtml":"At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
As an Operations Associate, you’ll play a key role in ensuring the smooth and reliable performance of our autonomous delivery robots. While our robots are designed to operate independently, there are times when they need a helping hand—whether it’s navigating around unexpected obstacles, dealing with technical issues, or responding to environmental challenges. That’s where you come in.
In this hands-on role, you’ll assist robots in the field, perform light maintenance tasks like cleaning sensors, and help ensure that deliveries are completed safely and on time. Your quick problem-solving and on-the-ground support will help minimize service interruptions and protect valuable equipment. You’ll also document incidents and share observations that directly contribute to the ongoing improvement of our technology and operations.
You’ll collaborate closely with teams across operations, engineering, and customer support—helping to manage robot deployments, escalate technical issues, and support safety and training initiatives.
JOB DUTIES
Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise.
Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.
Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation.
Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.
Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.
Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment.
Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
Valid drivers license
Comfortable driving mid-size utility vehicles as needed
Capable of lifting and maneuvering items weighing up to 50 pounds
Demonstrated ability to engage with customers in a professional setting
Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require
Preferred Experience, Qualifications, and Skills
Experience with Jira
1 year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience
Experience using work communication tools (ie. Slack)
Strong organizational, collaboration, and problem-solving skills.
Additional Information
Physical demands include walking/biking several miles per day and handling equipment.
Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.
Operations Associates must be prepared to perform duties in various weather conditions, including inclement weather.
This role requires the safe operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
As an Operations Associate, you’ll play a key role in ensuring the smooth and reliable performance of our autonomous delivery robots. While our robots are designed to operate independently, there are times when they need a helping hand—whether it’s navigating around unexpected obstacles, dealing with technical issues, or responding to environmental challenges. That’s where you come in.
In this hands-on role, you’ll assist robots in the field, perform light maintenance tasks like cleaning sensors, and help ensure that deliveries are completed safely and on time. Your quick problem-solving and on-the-ground support will help minimize service interruptions and protect valuable equipment. You’ll also document incidents and share observations that directly contribute to the ongoing improvement of our technology and operations.
You’ll collaborate closely with teams across operations, engineering, and customer support—helping to manage robot deployments, escalate technical issues, and support safety and training initiatives.
JOB DUTIES
Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise.
Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.
Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation.
Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.
Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.
Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment.
Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
Valid drivers license
Comfortable driving mid-size utility vehicles as needed
Capable of lifting and maneuvering items weighing up to 50 pounds
Demonstrated ability to engage with customers in a professional setting
Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require
Preferred Experience, Qualifications, and Skills
Experience with Jira
1 year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience
Experience using work communication tools (ie. Slack)
Strong organizational, collaboration, and problem-solving skills.
Additional Information
Physical demands include walking/biking several miles per day and handling equipment.
Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.
Operations Associates must be prepared to perform duties in various weather conditions, including inclement weather.
This role requires the safe operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
As an Operations Associate, you’ll play a key role in ensuring the smooth and reliable performance of our autonomous delivery robots. While our robots are designed to operate independently, there are times when they need a helping hand—whether it’s navigating around unexpected obstacles, dealing with technical issues, or responding to environmental challenges. That’s where you come in.
In this hands-on role, you’ll assist robots in the field, perform light maintenance tasks like cleaning sensors, and help ensure that deliveries are completed safely and on time. Your quick problem-solving and on-the-ground support will help minimize service interruptions and protect valuable equipment. You’ll also document incidents and share observations that directly contribute to the ongoing improvement of our technology and operations.
You’ll collaborate closely with teams across operations, engineering, and customer support—helping to manage robot deployments, escalate technical issues, and support safety and training initiatives.
This is a part time role is onsite in the Midtown, ATL hub.
JOB DUTIES
Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise.
Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.
Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation.
Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.
Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.
Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment.
Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
Valid drivers license
Comfortable driving mid-size utility vehicles as needed
Capable of lifting and maneuvering items weighing up to 50 pounds
Demonstrated ability to engage with customers in a professional setting
Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require
Preferred Experience, Qualifications, and Skills
Experience with Jira
1 year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience
Experience using work communication tools (ie. Slack)
Strong organizational, collaboration, and problem-solving skills.
Additional Information
Physical demands include walking/biking several miles per day and handling equipment.
Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.
Operations Associates must be prepared to perform duties in various weather conditions, including inclement weather.
This role requires the safe operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
The Financial Analyst is responsible for supporting financial planning, analysis, and decision-making processes, with a focus on budgeting, forecasting, variance analysis, and scenario modeling.
JOB DUTIES
Lead the preparation, analysis, and maintenance of detailed financial models and forecasts to inform business decisions.
Perform regular variance analysis and provide insights into budget versus actual results, identifying trends, risks, and opportunities.
Develop and maintain dynamic scenario models to assess the financial impact of various business strategies and decisions.
Leverage advanced Excel/Google Sheets and ChatGPT to automate and simplify complex reporting processes, ensuring higher efficiency and accuracy.
Act as a trusted financial partner to business units, collaborating with cross-functional teams to understand their financial needs and deliver actionable insights.
Prepare clear, concise, and insightful financial commentary to explain variances, trends, and forecasts to stakeholders at all levels.
Apply solid knowledge of accounting principles to ensure the integrity of financial reporting and assist in closing processes.
Note: The list of responsibilities is intended to capture essential duties and responsibilities for incumbents in the job. An incumbent may perform additional duties as assigned
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
3+ years of experience in financial analysis, preferably in a tech, robotics, or fast-paced environment.
Proficiency in advanced Google Sheets and Excel, with the ability to create and manipulate complex financial models.
Strong knowledge of budgeting, forecasting, variance analysis, and financial reporting.
\"Comfort using emerging productivity tools (e.g., ChatGPT, scripting, workflow automation) to enhance efficiency.\"
Strong business acumen, with the ability to communicate financial information effectively to non-financial stakeholders.
Knowledge of accounting principles and a solid understanding of financial statements.
Excellent problem-solving, analytical, and communication skills.
Preferred Experience, Qualifications, and Skills
Experience with scenario modeling and financial forecasting tools, as well as ERP tools like NetSuite; experience implementing FP&A planning tools (Planful, Pigment, Anaplan, Adaptive) a plus!
Additional Information
Travel will be required 2-4 times per year for around 4-5 business days each time.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
The Service Technician II independently diagnoses, repairs, and validates complex hardware and software issues across Serve’s fleet of delivery robots. This role is responsible for high-quality execution, strong first-pass resolution, and reliable documentation that supports engineering insight and operational performance. Service Technician II operates with minimal supervision and serves as a core contributor to fleet uptime, repair efficiency, and quality control.
JOB DUTIES
Independently diagnose mechanical, electrical, and integrated software failures using structured troubleshooting frameworks
Develop and execute repair strategies for moderate-to-high complexity issues
Perform component- and sub-assembly-level testing to validate repair effectiveness
Reduce repeat repairs through accurate root-level issue identification (within established troubleshooting scope)
Escalate only systemic or novel failures requiring engineering intervention
Maintain strong first-pass fix performance
Meet or exceed defined productivity and throughput standards
Ensure all completed work meets quality validation requirements
Identify patterns in recurring repairs and flag potential systemic reliability concerns
Document all repair activity in Jira with detailed technical notes, photos, test results, and validation evidence
Ensure documentation supports trend analysis and engineering review
Maintain high standards of traceability and work-order accuracy
Maintain tool calibration, lab organization, and component control
Support inventory accuracy and parts usage tracking
Contribute to workflow efficiency and repair process refinement
Provide onboarding support and technical guidance to Technician I employees
Share troubleshooting insights and best practices
Model safety standards and procedural discipline
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
2–4+ years of progressive technical experience in electro-mechanical, electronics, robotics, automotive, aerospace, or similar industries
Demonstrated ability to independently troubleshoot complex integrated systems
Proficiency with diagnostic tools (multimeter, oscilloscope, power supply, software diagnostics, etc.)
Experience performing component-level testing and validation
Strong documentation discipline with experience in issue-tracking systems (e.g., Jira)
Ability to prioritize workload and manage multiple repair streams independently
Flexibility to work weekends as part of a 5-day schedule
Preferred Experience, Qualifications, and Skills
Experience in robotics or automation environments
Familiarity with structured root-cause analysis methodologies
Experience collaborating cross-functionally with engineering or QA teams
Skills Scope & Decision Authority
Operates independently on the majority of repair work
Exercises judgment in troubleshooting approach
Makes repair decisions within established operational guidelines
Provides informal technical guidance to junior technicians
No formal HR authority
Additional Information
This role requires regular hands-on work with robots, tools, and lab equipment. Physical requirements may include lifting up to 40 pounds, standing for extended periods, and working in both lab and field environments.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
The Service Technician II independently diagnoses, repairs, and validates complex hardware and software issues across Serve’s fleet of delivery robots. This role is responsible for high-quality execution, strong first-pass resolution, and reliable documentation that supports engineering insight and operational performance. Service Technician II operates with minimal supervision and serves as a core contributor to fleet uptime, repair efficiency, and quality control.
JOB DUTIES
Independently diagnose mechanical, electrical, and integrated software failures using structured troubleshooting frameworks
Develop and execute repair strategies for moderate-to-high complexity issues
Perform component- and sub-assembly-level testing to validate repair effectiveness
Reduce repeat repairs through accurate root-level issue identification (within established troubleshooting scope)
Escalate only systemic or novel failures requiring engineering intervention
Maintain strong first-pass fix performance
Meet or exceed defined productivity and throughput standards
Ensure all completed work meets quality validation requirements
Identify patterns in recurring repairs and flag potential systemic reliability concerns
Document all repair activity in Jira with detailed technical notes, photos, test results, and validation evidence
Ensure documentation supports trend analysis and engineering review
Maintain high standards of traceability and work-order accuracy
Maintain tool calibration, lab organization, and component control
Support inventory accuracy and parts usage tracking
Contribute to workflow efficiency and repair process refinement
Provide onboarding support and technical guidance to Technician I employees
Share troubleshooting insights and best practices
Model safety standards and procedural discipline
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
2–4+ years of progressive technical experience in electro-mechanical, electronics, robotics, automotive, aerospace, or similar industries
Demonstrated ability to independently troubleshoot complex integrated systems
Proficiency with diagnostic tools (multimeter, oscilloscope, power supply, software diagnostics, etc.)
Experience performing component-level testing and validation
Strong documentation discipline with experience in issue-tracking systems (e.g., Jira)
Ability to prioritize workload and manage multiple repair streams independently
Flexibility to work weekends as part of a 5-day schedule
Preferred Experience, Qualifications, and Skills
Experience in robotics or automation environments
Familiarity with structured root-cause analysis methodologies
Experience collaborating cross-functionally with engineering or QA teams
Skills Scope & Decision Authority
Operates independently on the majority of repair work
Exercises judgment in troubleshooting approach
Makes repair decisions within established operational guidelines
Provides informal technical guidance to junior technicians
No formal HR authority
Additional Information
This role requires regular hands-on work with robots, tools, and lab equipment. Physical requirements may include lifting up to 40 pounds, standing for extended periods, and working in both lab and field environments.