Siena is the Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns.
It runs as a connected multi-agent stack on top of a shared intelligence layer: agents that sell, support, listen, handle social and voice across the entire customer journey, turning every conversation into signal you can act on.
We are a small, fully distributed, global team. We have built leverage into how we work, which is what lets a team this size move at the speed we do.
We hire athletes. Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on. Low ego, high standards, fast clock.
If you want to set the bar rather than follow one, keep reading.
You're a product person who teaches: you'll build the curriculum, community, and credentials that make Siena something people learn, not something they discover. You'll teach three audiences: the team who builds it, the customers who use it, and the market that will eventually adopt it.
Run product education for the Siena team. Every release lands with a session, a doc, and a demo that the company actually walks away knowing
Run customer workshops and recurring product sessions, one use case at a time, for real depth and real outcomes
Build the customer onboarding path, from signed contract to first value, repeatable across every segment
Onboard every new hire so they ramp through your program and get productive faster because of it
Build the demo library (live, recorded, vertical and persona-specific) that Sales pulls from and customers learn from
Build Siena Academy: curriculum, certifications, and learning paths, internal and external, the credential brands earn to show they know Siena
Build the Siena community: the recurring spaces, events, and rituals where customers, partners, and operators come to learn from us and each other
Educate the market through open courses and public content that others adopt, making the Academy the category-defining resource on CX AI
Arm sales with demos, narratives, and positioning that close deals
Build the AI systems that scale all of the above. You teach the agents how to teach
The Bar: If you're missing any of these, this isn't the role for you.
Product-fluent. You can demo, break, and teach Siena at depth
An exceptional teacher and storyteller. You've turned complex products into teachable, memorable skills before
A builder. You've shipped something from zero (product videos, a curriculum, a program, an academy, a community) without a brief
Strong Signal: Not dealbreakers, but what separates a good hire from a great one.
You understand AI products deeply and use Siena, break it, and teach it
You're AI-native: you build agents and systems, and you've replaced workflows with AI before you joined us
You've gathered people around something they care about and know how to create spaces they want to show up and stay in
Nice to Have: Bonus, not required.
Experience building education or community functions inside a fast-growing B2B or consumer tech company
Experience in eCommerce
You want a content team underneath you to produce output. This is a team of one to start
Your background is L&D or corporate training with no product depth
You treat education as separate from revenue rather than something that moves win rate and retention
Real ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox.
Work that ships and matters. What you build reaches real consumer brands fast.
A category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in.
A team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one.
Great salary plus equity or stock grants. Own a piece of what you build.
Learning budget. If you are growing, so are we.
AI-fluency by default. Few places will push your work with production AI further or faster.
The people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback - both giving and receiving it - because they care more about getting things right than being polite.
They maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward.
The people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem.
Everyone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows.
At Siena, we're not just looking for people who can do a job. We're looking for people who want to break boundaries, create the future, and reshape industries. If that's you, we look forward to your application.
We use AI-assisted screening tools as part of our hiring process. All decisions are made by humans. You can request a human-only review at talent@siena.cx.
Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
","descriptionPlain":"MEET SIENA\n\nSiena is the Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns.\n\nIt runs as a connected multi-agent stack on top of a shared intelligence layer: agents that sell, support, listen, handle social and voice across the entire customer journey, turning every conversation into signal you can act on.\n\n\n\nTHE TEAM\n\nWe are a small, fully distributed, global team. We have built leverage into how we work, which is what lets a team this size move at the speed we do.\n\nWe hire athletes. Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on. Low ego, high standards, fast clock.\n\nIf you want to set the bar rather than follow one, keep reading.\n\n\nTHE ROLE\n\nYou're a product person who teaches: you'll build the curriculum, community, and credentials that make Siena something people learn, not something they discover. You'll teach three audiences: the team who builds it, the customers who use it, and the market that will eventually adopt it.\n\n\nWHAT YOU'LL DO\n\n - Run product education for the Siena team. Every release lands with a session, a doc, and a demo that the company actually walks away knowing\n\n - Run customer workshops and recurring product sessions, one use case at a time, for real depth and real outcomes\n\n - Build the customer onboarding path, from signed contract to first value, repeatable across every segment\n\n - Onboard every new hire so they ramp through your program and get productive faster because of it\n\n - Build the demo library (live, recorded, vertical and persona-specific) that Sales pulls from and customers learn from\n\n - Build Siena Academy: curriculum, certifications, and learning paths, internal and external, the credential brands earn to show they know Siena\n\n - Build the Siena community: the recurring spaces, events, and rituals where customers, partners, and operators come to learn from us and each other\n\n - Educate the market through open courses and public content that others adopt, making the Academy the category-defining resource on CX AI\n\n - Arm sales with demos, narratives, and positioning that close deals\n\n - Build the AI systems that scale all of the above. You teach the agents how to teach\n\n\nWHO YOU ARE\n\nThe Bar: If you're missing any of these, this isn't the role for you.\n\n - Product-fluent. You can demo, break, and teach Siena at depth\n\n - An exceptional teacher and storyteller. You've turned complex products into teachable, memorable skills before\n\n - A builder. You've shipped something from zero (product videos, a curriculum, a program, an academy, a community) without a brief\n\nStrong Signal: Not dealbreakers, but what separates a good hire from a great one.\n\n - You understand AI products deeply and use Siena, break it, and teach it\n\n - You're AI-native: you build agents and systems, and you've replaced workflows with AI before you joined us\n\n - You've gathered people around something they care about and know how to create spaces they want to show up and stay in\n\nNice to Have: Bonus, not required.\n\n - Experience building education or community functions inside a fast-growing B2B or consumer tech company\n\n - Experience in eCommerce \n\n\nNOT A FIT IF:\n\n - You want a content team underneath you to produce output. This is a team of one to start\n\n - Your background is L&D or corporate training with no product depth\n\n - You treat education as separate from revenue rather than something that moves win rate and retention\n\n\nWHY SIENA?\n\nReal ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox.\n\nWork that ships and matters. What you build reaches real consumer brands fast.\n\nA category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in.\n\nA team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one.\n\nGreat salary plus equity or stock grants. Own a piece of what you build.\n\nLearning budget. If you are growing, so are we.\n\nAI-fluency by default. Few places will push your work with production AI further or faster.\n\n\nOUR VALUES\n\nThe people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback - both giving and receiving it - because they care more about getting things right than being polite.\n\nThey maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward.\n\n\nOUR APPROACH TO AI\n\nThe people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem.\n\nEveryone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows.\n\nAt Siena, we're not just looking for people who can do a job. We're looking for people who want to break boundaries, create the future, and reshape industries. If that's you, we look forward to your application.\n\n\nHOW WE HIRE\n\nWe use AI-assisted screening tools as part of our hiring process. All decisions are made by humans. You can request a human-only review at talent@siena.cx.\n\nSiena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities."},{"id":"9b020e8d-d953-4e52-b13e-f20397cc9199","title":"Software Engineer, Platform Experience","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Argentina","secondaryLocations":[{"location":"Buenos Aires","address":{"postalAddress":{"addressRegion":"Buenos Aires","addressCountry":"Argentina","addressLocality":"Buenos Aires"}}},{"location":"Brazil","address":{"postalAddress":{"addressCountry":"Brazil"}}},{"location":"Bucharest","address":{"postalAddress":{"addressRegion":"Bucharest","addressCountry":"Romania","addressLocality":"Bucharest"}}},{"location":"Mexico City","address":{"postalAddress":{"addressRegion":"Mexico City","addressCountry":"Mexico","addressLocality":"Mexico City"}}},{"location":"Rio de Janeiro","address":{"postalAddress":{"addressRegion":"Rio de Janeiro","addressCountry":"Brazil","addressLocality":"Rio de Janeiro"}}},{"location":"Sao Paolo","address":{"postalAddress":{"addressRegion":"Sao Paolo","addressCountry":"Brazil","addressLocality":"Sao Paolo"}}}],"publishedAt":"2026-06-19T21:48:34.276+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Argentina"}},"jobUrl":"https://jobs.ashbyhq.com/siena/9b020e8d-d953-4e52-b13e-f20397cc9199","applyUrl":"https://jobs.ashbyhq.com/siena/9b020e8d-d953-4e52-b13e-f20397cc9199/application","descriptionHtml":"Siena is the Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns.
It runs as a connected multi-agent stack on top of a shared intelligence layer: agents that sell, support, listen, handle social and voice across the entire customer journey, turning every conversation into signal you can act on.
We are a small, fully distributed, global team. We have built leverage into how we work, which is what lets a team this size move at the speed we do.
We hire athletes. Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on. Low ego, high standards, fast clock.
If you want to set the bar rather than follow one, keep reading.
You take the hardest problems customers hit in production and solve them end to end: a webhook that stopped firing, an agent filling the wrong parameter, a report that won't reconcile. You find the real cause, work the customer to resolution, then build the automation so it doesn't come back. This is the front door to deployment and platform work at Siena, with a clear path into Forward Deployed Engineering or deeper platform work.
Own hard problems end to end: trace, reproduce, fix, or hand engineering a clean reproduction. Get on the call when that's the fastest path
Debug the agents and the prompts. Diagnose whether a misfire is prompt, knowledge base, config, or model, then fix it so it holds under real traffic
Build so it doesn't happen twice. For every fix, ship the runbook or tool that stops it recurring
Close the loop to Product. Surface patterns, not one-offs, backed by metrics
Raise the team's floor. Lift what the whole team can resolve, not just what you can
Know where your scope ends. Escalate genuine product bugs and outages with a clean reproduction, not a shrug
Within 90 days, name the top recurring failure patterns and attack them at the root, not just patch symptoms
The Bar: If you're missing any of these, this isn't the role for you.
You solve problems end to end. Given a customer, some logs, and a vague symptom, you find the break and can tell a customer-side cause from a product bug
You're fluent with AI agents and prompts. You've built or debugged LLM workflows and know how they break: prompts, knowledge bases, retrieval, the gap between test and live
You're excited to build automation, not just fix what's in front of you. You think in leverage. This is the signal that matters most
Strong Signal: Not dealbreakers, but what separates a good hire from a great one.
You like talking to customers. You'll get on a call and resolve the real problem live, not just the reported one
Comfortable in our core stack (Node.js, TypeScript, React, Express) or close enough to ramp fast
Fluent with AI coding tools (Claude Code or equivalent) to script, clean data, or navigate a new codebase fast
You own problems nobody assigned you, and you make the people around you better through docs and walkthroughs
Nice to Have: Bonus, not required.
Observability tooling (Grafana, Honeycomb, Sentry)
Internal tooling that turned manual work into a system
Ecommerce or DTC exposure
Not a Fit If:
You stop at \"it's not our bug\" instead of finding the real cause
You'd rather build the fix than talk to the customer who hit it
You want a backlog of well-scoped tickets, not ambiguous production fires
Real ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox.
Work that ships and matters. What you build reaches real consumer brands fast.
A category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in.
A team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one.
Great salary plus equity or stock grants. Own a piece of what you build.
Learning budget. If you are growing, so are we.
AI-fluency by default. Few places will push your work with production AI further or faster.
The people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback - both giving and receiving it - because they care more about getting things right than being polite.
They maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward.
The people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem.
Everyone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows.
At Siena, we're not just looking for people who can do a job. We're looking for people who want to break boundaries, create the future, and reshape industries. If that's you, we look forward to your application.
We use AI-assisted screening tools as part of our hiring process. All decisions are made by humans. You can request a human-only review at talent@siena.cx.
Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
","descriptionPlain":"MEET SIENA\n\nSiena is the Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns.\n\nIt runs as a connected multi-agent stack on top of a shared intelligence layer: agents that sell, support, listen, handle social and voice across the entire customer journey, turning every conversation into signal you can act on.\n\n\n\nTHE TEAM\n\nWe are a small, fully distributed, global team. We have built leverage into how we work, which is what lets a team this size move at the speed we do.\n\nWe hire athletes. Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on. Low ego, high standards, fast clock.\n\nIf you want to set the bar rather than follow one, keep reading.\n\n\nTHE ROLE\n\nYou take the hardest problems customers hit in production and solve them end to end: a webhook that stopped firing, an agent filling the wrong parameter, a report that won't reconcile. You find the real cause, work the customer to resolution, then build the automation so it doesn't come back. This is the front door to deployment and platform work at Siena, with a clear path into Forward Deployed Engineering or deeper platform work.\n\n\nWHAT YOU'LL DO\n\n - Own hard problems end to end: trace, reproduce, fix, or hand engineering a clean reproduction. Get on the call when that's the fastest path\n\n - Debug the agents and the prompts. Diagnose whether a misfire is prompt, knowledge base, config, or model, then fix it so it holds under real traffic\n\n - Build so it doesn't happen twice. For every fix, ship the runbook or tool that stops it recurring\n\n - Close the loop to Product. Surface patterns, not one-offs, backed by metrics\n\n - Raise the team's floor. Lift what the whole team can resolve, not just what you can\n\n - Know where your scope ends. Escalate genuine product bugs and outages with a clean reproduction, not a shrug\n\n - Within 90 days, name the top recurring failure patterns and attack them at the root, not just patch symptoms\n\n\nWHO YOU ARE\n\nThe Bar: If you're missing any of these, this isn't the role for you.\n\n - You solve problems end to end. Given a customer, some logs, and a vague symptom, you find the break and can tell a customer-side cause from a product bug\n\n - You're fluent with AI agents and prompts. You've built or debugged LLM workflows and know how they break: prompts, knowledge bases, retrieval, the gap between test and live\n\n - You're excited to build automation, not just fix what's in front of you. You think in leverage. This is the signal that matters most\n\nStrong Signal: Not dealbreakers, but what separates a good hire from a great one.\n\n - You like talking to customers. You'll get on a call and resolve the real problem live, not just the reported one\n\n - Comfortable in our core stack (Node.js, TypeScript, React, Express) or close enough to ramp fast\n\n - Fluent with AI coding tools (Claude Code or equivalent) to script, clean data, or navigate a new codebase fast\n\n - You own problems nobody assigned you, and you make the people around you better through docs and walkthroughs\n\nNice to Have: Bonus, not required.\n\n - Observability tooling (Grafana, Honeycomb, Sentry)\n\n - Internal tooling that turned manual work into a system\n\n - Ecommerce or DTC exposure\n\nNot a Fit If:\n\n - You stop at \"it's not our bug\" instead of finding the real cause\n\n - You'd rather build the fix than talk to the customer who hit it\n\n - You want a backlog of well-scoped tickets, not ambiguous production fires\n\n\nWHY SIENA?\n\nReal ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox.\n\nWork that ships and matters. What you build reaches real consumer brands fast.\n\nA category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in.\n\nA team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one.\n\nGreat salary plus equity or stock grants. Own a piece of what you build.\n\nLearning budget. If you are growing, so are we.\n\nAI-fluency by default. Few places will push your work with production AI further or faster.\n\n\nOUR VALUES\n\nThe people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback - both giving and receiving it - because they care more about getting things right than being polite.\n\nThey maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward.\n\n\nOUR APPROACH TO AI\n\nThe people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem.\n\nEveryone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows.\n\nAt Siena, we're not just looking for people who can do a job. We're looking for people who want to break boundaries, create the future, and reshape industries. If that's you, we look forward to your application.\n\n\nHOW WE HIRE\n\nWe use AI-assisted screening tools as part of our hiring process. All decisions are made by humans. You can request a human-only review at talent@siena.cx.\n\nSiena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities."},{"id":"91e5e63a-7b02-4176-8b8f-0747042d756f","title":"Senior Fullstack Engineer","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Argentina","secondaryLocations":[{"location":"Brazil","address":{"postalAddress":{"addressCountry":"Brazil"}}},{"location":"Helsinki","address":{"postalAddress":{"addressCountry":"Finland","addressLocality":"Helsinki"}}},{"location":"United Kingdom","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"London"}}},{"location":"Romania","address":{"postalAddress":{"addressCountry":"Romania"}}}],"publishedAt":"2026-06-09T19:48:35.571+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Argentina"}},"jobUrl":"https://jobs.ashbyhq.com/siena/91e5e63a-7b02-4176-8b8f-0747042d756f","applyUrl":"https://jobs.ashbyhq.com/siena/91e5e63a-7b02-4176-8b8f-0747042d756f/application","descriptionHtml":"Siena is the Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns.
It runs as a connected multi-agent stack on top of a shared intelligence layer: agents that sell, support, listen, handle social and voice across the entire customer journey, turning every conversation into signal you can act on.
We are a small, fully distributed, global team. We have built leverage into how we work, which is what lets a team this size move at the speed we do.
We hire athletes. Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on. Low ego, high standards, fast clock.
If you want to set the bar rather than follow one, keep reading.
You'll own meaningful parts of the platform end to end, taking ambiguous problems and shipping reliable, high-performance systems that real brands depend on daily. You'll work closely with product to shape scope, make real architectural calls in your area, and do your best work without being managed task by task. This is for engineers who want ownership and can carry it.
Own features and systems across the full stack (frontend, backend, infrastructure) from problem definition through production.
Partner with product to break down ambiguous scope and ship in iterative, high-impact releases.
Make real architectural and design decisions in your area, and explain the reasoning so the team can build on it.
Take cutting-edge language models into enterprise customer workflows, where reliability and safety actually matter.
Solve hard engineering problems: API performance, microservices, scaling across channels and brands.
Maintain and improve our AWS infrastructure with a DevOps mindset.
Raise the bar around you. Share what you know, review thoughtfully, help teammates level up.
The Bar: if you're missing any of these, this isn't the role for you
5+ years shipping and owning systems that are live in production, not personal projects.
Strong in our core stack: Node.js, React, TypeScript, Express.
You've shipped LLM-powered features to real users. This is a must, not a bonus. You know what breaks when models meet production traffic.
Strong Signal: not dealbreakers, but what separates a good hire from a great one
Solid with AWS (Fargate, Lambda, EC2, SQS), PostgreSQL, and Redis.
Comfortable with CI/CD pipelines (CodePipeline, GitHub Actions, or similar).
Experienced with microservices and scalable systems.
Product-focused. You think past the code to customer outcomes and business impact.
High-ownership and direct. You fix problems without waiting to be told.
Nice to Have: bonus, not required
Next.js.
Infrastructure as Code (CDK, Terraform).
Python.
Event-driven architecture.
Background in customer support or CX software.
You want tickets assigned to you and a clear spec before you start.
You've only worked on internal tools, never shipped something real users depend on every day.
You need a manager checking in regularly to stay motivated.
Real ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox.
Work that ships and matters. What you build reaches real consumer brands fast.
A category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in.
A team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one.
Great salary plus equity or stock grants. Own a piece of what you build.
Learning budget. If you are growing, so are we.
AI-fluency by default. Few places will push your work with production AI further or faster.
The people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback - both giving and receiving it - because they care more about getting things right than being polite.
They maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward.
The people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem.
Everyone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows.
At Siena, we're not just looking for people who can do a job. We're looking for people who want to break boundaries, create the future, and reshape industries. If that's you, we look forward to your application.
We use AI-assisted screening tools as part of our hiring process. All decisions are made by humans. You can request a human-only review at talent@siena.cx.
Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
","descriptionPlain":"MEET SIENA\n\nSiena is the Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns.\n\nIt runs as a connected multi-agent stack on top of a shared intelligence layer: agents that sell, support, listen, handle social and voice across the entire customer journey, turning every conversation into signal you can act on.\n\n\n\nTHE TEAM\n\nWe are a small, fully distributed, global team. We have built leverage into how we work, which is what lets a team this size move at the speed we do.\n\nWe hire athletes. Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on. Low ego, high standards, fast clock.\n\nIf you want to set the bar rather than follow one, keep reading.\n\n\nTHE ROLE\n\nYou'll own meaningful parts of the platform end to end, taking ambiguous problems and shipping reliable, high-performance systems that real brands depend on daily. You'll work closely with product to shape scope, make real architectural calls in your area, and do your best work without being managed task by task. This is for engineers who want ownership and can carry it.\n\n\nWHAT YOU'LL DO\n\n - Own features and systems across the full stack (frontend, backend, infrastructure) from problem definition through production.\n\n - Partner with product to break down ambiguous scope and ship in iterative, high-impact releases.\n\n - Make real architectural and design decisions in your area, and explain the reasoning so the team can build on it.\n\n - Take cutting-edge language models into enterprise customer workflows, where reliability and safety actually matter.\n\n - Solve hard engineering problems: API performance, microservices, scaling across channels and brands.\n\n - Maintain and improve our AWS infrastructure with a DevOps mindset.\n\n - Raise the bar around you. Share what you know, review thoughtfully, help teammates level up.\n\n\nWHO YOU ARE\n\nThe Bar: if you're missing any of these, this isn't the role for you\n\n - 5+ years shipping and owning systems that are live in production, not personal projects.\n\n - Strong in our core stack: Node.js, React, TypeScript, Express.\n\n - You've shipped LLM-powered features to real users. This is a must, not a bonus. You know what breaks when models meet production traffic.\n\nStrong Signal: not dealbreakers, but what separates a good hire from a great one\n\n - Solid with AWS (Fargate, Lambda, EC2, SQS), PostgreSQL, and Redis.\n\n - Comfortable with CI/CD pipelines (CodePipeline, GitHub Actions, or similar).\n\n - Experienced with microservices and scalable systems.\n\n - Product-focused. You think past the code to customer outcomes and business impact.\n\n - High-ownership and direct. You fix problems without waiting to be told.\n\nNice to Have: bonus, not required\n\n - Next.js.\n\n - Infrastructure as Code (CDK, Terraform).\n\n - Python.\n\n - Event-driven architecture.\n\n - Background in customer support or CX software.\n\n\nNOT A FIT IF\n\n - You want tickets assigned to you and a clear spec before you start.\n\n - You've only worked on internal tools, never shipped something real users depend on every day.\n\n - You need a manager checking in regularly to stay motivated.\n\n\nWHY SIENA?\n\nReal ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox.\n\nWork that ships and matters. What you build reaches real consumer brands fast.\n\nA category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in.\n\nA team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one.\n\nGreat salary plus equity or stock grants. Own a piece of what you build.\n\nLearning budget. If you are growing, so are we.\n\nAI-fluency by default. Few places will push your work with production AI further or faster.\n\n\nOUR VALUES\n\nThe people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback - both giving and receiving it - because they care more about getting things right than being polite.\n\nThey maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward.\n\n\nOUR APPROACH TO AI\n\nThe people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem.\n\nEveryone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows.\n\nAt Siena, we're not just looking for people who can do a job. We're looking for people who want to break boundaries, create the future, and reshape industries. If that's you, we look forward to your application.\n\n\nHOW WE HIRE\n\nWe use AI-assisted screening tools as part of our hiring process. All decisions are made by humans. You can request a human-only review at talent@siena.cx.\n\nSiena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities."},{"id":"c5430e14-d8bd-4e9a-b36e-4648306dad54","title":"Senior Solutions Engineer","department":"GTM","team":"GTM","employmentType":"FullTime","location":"Austin","secondaryLocations":[{"location":"Boston","address":{"postalAddress":{"addressCountry":"USA","addressLocality":"Boston"}}},{"location":"Miami","address":{"postalAddress":{"addressRegion":"Florida","addressCountry":"USA","addressLocality":"Miami"}}},{"location":"Nashville","address":{"postalAddress":{"addressRegion":"Tennessee","addressCountry":"United States","addressLocality":"Nashville"}}},{"location":"North Carolina","address":{"postalAddress":{"addressRegion":"North Carolina","addressCountry":"USA","addressLocality":"Raleigh"}}},{"location":"New York","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"United States","addressLocality":"New York"}}},{"location":"London","address":{"postalAddress":{"addressRegion":"London","addressCountry":"United Kingdom","addressLocality":"London"}}},{"location":"Chicago","address":{"postalAddress":{"addressRegion":"Illinois","addressCountry":"United States","addressLocality":"Chicago"}}},{"location":"Portland","address":{"postalAddress":{"addressRegion":"Oregon","addressCountry":"United States","addressLocality":"Portland"}}}],"publishedAt":"2026-06-18T19:02:37.472+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Texas","addressCountry":"USA","addressLocality":"Austin"}},"jobUrl":"https://jobs.ashbyhq.com/siena/c5430e14-d8bd-4e9a-b36e-4648306dad54","applyUrl":"https://jobs.ashbyhq.com/siena/c5430e14-d8bd-4e9a-b36e-4648306dad54/application","descriptionHtml":"Siena is the Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns.
It runs as a connected multi-agent stack on top of a shared intelligence layer: agents that sell, support, listen, handle social and voice across the entire customer journey, turning every conversation into signal you can act on.
We are a small, fully distributed, global team. We have built leverage into how we work, which is what lets a team this size move at the speed we do.
We hire athletes. Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on. Low ego, high standards, fast clock.
If you want to set the bar rather than follow one, keep reading.
You're the second Solutions Engineer on a small, high-output GTM team, owning the technical side of the customer lifecycle: pre-sales demos and integration scoping through to post-sales custom builds inside existing accounts. You'll build and maintain the demo environment the whole GTM team sells from, then stay in accounts after the deal closes, building workflows and integrations alongside deployment. You'll partner closely with AEs, Engineering, Product, and Deployment, and be the credible technical voice in the room, solo or with an AE.
Build and maintain the demo environment and asset library the whole GTM team relies on to sell accurately
Run demos built around the prospect's real data, across our Support, Shopping, Social, Reviews, and Voice agents and Siena Intelligence
Lead live technical discovery: map the prospect's stack, answer \"can it do X?\" honestly, propose solutions when the standard product doesn't fit
Own multi-week POC and trial programs end to end, with a clean handoff to Deployment
Scope integrations across the ecommerce CX stack, decide native versus custom, and build and test them yourself
Work in existing accounts alongside field deployment managers to scope new integrations and workflows
Draft, scope, and price Statements of Work, backed by the technical ROI case
Triage issues, file well-scoped tickets, and bring product gaps into roadmap reviews grounded in real deals
The Bar: If you're missing any of these, this isn't the role for you.
5+ years as a Solutions or Sales Engineer (pre-sales) in B2B SaaS, with a track record of personally owning demos and POCs
Hands-on with APIs, webhooks, and authentication. Comfortable in Postman, judging integration feasibility, and building it yourself
Working knowledge of the ecommerce CX stack: Shopify plus helpdesks (Gorgias, Zendesk, Kustomer, Dixa, or similar)
Strong Signal: Not dealbreakers, but what separates a good hire from a great one.
Clear communicator: you explain AI and technical concepts to non-technical CX or commerce leaders, and write tight SOWs and RFP responses
Self-directed: comfortable prioritizing across many live deals, and building your own process and leverage with AI tooling
Have worked with usage-based pricing
Hands-on experience configuring, prompting, or selling LLM or AI agent products
Nice to Have: Bonus, not required.
Contact-center technology experience
Experience writing and pricing custom-integration SOWs, or a forward-deployed background
Familiarity with the fast-moving AI CX landscape
You want a pure pre-sales role with no post-sales account work
You want to lead a team, this is a high-agency, execution role
You need someone else to build and test the integration for you
You're not comfortable being the solo technical voice in the room
Real ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox.
Work that ships and matters. What you build reaches real consumer brands fast.
A category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in.
A team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one.
Great salary plus equity or stock grants. Own a piece of what you build.
Learning budget. If you are growing, so are we.
AI-fluency by default. Few places will push your work with production AI further or faster.
The people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback - both giving and receiving it - because they care more about getting things right than being polite.
They maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward.
The people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem.
Everyone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows.
At Siena, we're not just looking for people who can do a job. We're looking for people who want to break boundaries, create the future, and reshape industries. If that's you, we look forward to your application.
We use AI-assisted screening tools as part of our hiring process. All decisions are made by humans. You can request a human-only review at talent@siena.cx.
Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
","descriptionPlain":"MEET SIENA\n\nSiena is the Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns.\n\nIt runs as a connected multi-agent stack on top of a shared intelligence layer: agents that sell, support, listen, handle social and voice across the entire customer journey, turning every conversation into signal you can act on.\n\n\n\nTHE TEAM\n\nWe are a small, fully distributed, global team. We have built leverage into how we work, which is what lets a team this size move at the speed we do.\n\nWe hire athletes. Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on. Low ego, high standards, fast clock.\n\nIf you want to set the bar rather than follow one, keep reading.\n\n\nTHE ROLE\n\nYou're the second Solutions Engineer on a small, high-output GTM team, owning the technical side of the customer lifecycle: pre-sales demos and integration scoping through to post-sales custom builds inside existing accounts. You'll build and maintain the demo environment the whole GTM team sells from, then stay in accounts after the deal closes, building workflows and integrations alongside deployment. You'll partner closely with AEs, Engineering, Product, and Deployment, and be the credible technical voice in the room, solo or with an AE.\n\n\nWHAT YOU'LL DO\n\n - Build and maintain the demo environment and asset library the whole GTM team relies on to sell accurately\n\n - Run demos built around the prospect's real data, across our Support, Shopping, Social, Reviews, and Voice agents and Siena Intelligence\n\n - Lead live technical discovery: map the prospect's stack, answer \"can it do X?\" honestly, propose solutions when the standard product doesn't fit\n\n - Own multi-week POC and trial programs end to end, with a clean handoff to Deployment\n\n - Scope integrations across the ecommerce CX stack, decide native versus custom, and build and test them yourself\n\n - Work in existing accounts alongside field deployment managers to scope new integrations and workflows\n\n - Draft, scope, and price Statements of Work, backed by the technical ROI case\n\n - Triage issues, file well-scoped tickets, and bring product gaps into roadmap reviews grounded in real deals\n\n\nWHO YOU ARE\n\nThe Bar: If you're missing any of these, this isn't the role for you.\n\n - 5+ years as a Solutions or Sales Engineer (pre-sales) in B2B SaaS, with a track record of personally owning demos and POCs\n\n - Hands-on with APIs, webhooks, and authentication. Comfortable in Postman, judging integration feasibility, and building it yourself\n\n - Working knowledge of the ecommerce CX stack: Shopify plus helpdesks (Gorgias, Zendesk, Kustomer, Dixa, or similar)\n\nStrong Signal: Not dealbreakers, but what separates a good hire from a great one.\n\n - Clear communicator: you explain AI and technical concepts to non-technical CX or commerce leaders, and write tight SOWs and RFP responses\n\n - Self-directed: comfortable prioritizing across many live deals, and building your own process and leverage with AI tooling\n\n - Have worked with usage-based pricing\n\n - Hands-on experience configuring, prompting, or selling LLM or AI agent products\n\nNice to Have: Bonus, not required.\n\n - Contact-center technology experience\n\n - Experience writing and pricing custom-integration SOWs, or a forward-deployed background\n\n - Familiarity with the fast-moving AI CX landscape\n\n\nNOT A FIT IF:\n\n - You want a pure pre-sales role with no post-sales account work\n\n - You want to lead a team, this is a high-agency, execution role\n\n - You need someone else to build and test the integration for you\n\n - You're not comfortable being the solo technical voice in the room\n\n\nWHY SIENA?\n\nReal ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox.\n\nWork that ships and matters. What you build reaches real consumer brands fast.\n\nA category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in.\n\nA team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one.\n\nGreat salary plus equity or stock grants. Own a piece of what you build.\n\nLearning budget. If you are growing, so are we.\n\nAI-fluency by default. Few places will push your work with production AI further or faster.\n\n\nOUR VALUES\n\nThe people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback - both giving and receiving it - because they care more about getting things right than being polite.\n\nThey maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward.\n\n\nOUR APPROACH TO AI\n\nThe people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem.\n\nEveryone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows.\n\nAt Siena, we're not just looking for people who can do a job. We're looking for people who want to break boundaries, create the future, and reshape industries. If that's you, we look forward to your application.\n\n\nHOW WE HIRE\n\nWe use AI-assisted screening tools as part of our hiring process. All decisions are made by humans. You can request a human-only review at talent@siena.cx.\n\nSiena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities."},{"id":"1216b030-76e0-443e-a7a7-7e826d3b3960","title":"Product Specialist","department":"Product","team":"Product","employmentType":"FullTime","location":"Remote - Europe","secondaryLocations":[{"location":"Buenos Aires","address":{"postalAddress":{"addressRegion":"Buenos Aires","addressCountry":"Argentina","addressLocality":"Buenos Aires"}}},{"location":"Sao Paolo","address":{"postalAddress":{"addressRegion":"Sao Paolo","addressCountry":"Brazil","addressLocality":"Sao Paolo"}}}],"publishedAt":"2026-06-26T18:07:57.152+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United Kingdom"}},"jobUrl":"https://jobs.ashbyhq.com/siena/1216b030-76e0-443e-a7a7-7e826d3b3960","applyUrl":"https://jobs.ashbyhq.com/siena/1216b030-76e0-443e-a7a7-7e826d3b3960/application","descriptionHtml":"Siena is the Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns.
It runs as a connected multi-agent stack on top of a shared intelligence layer: agents that sell, support, listen, handle social and voice across the entire customer journey, turning every conversation into signal you can act on.
We are a small, fully distributed, global team. We have built leverage into how we work, which is what lets a team this size move at the speed we do.
We hire athletes. Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on. Low ego, high standards, fast clock.
If you want to set the bar rather than follow one, keep reading.
You become the resident expert on how Siena's platform works end to end: how each agent behaves, and how they work together as one system.
You own a defined product surface deeply, diagnose it with authority, and act as the bridge between the customers using it and the PM shaping where it goes next. This is a hands-on, product-minded role built for someone who's sat close to a product, noticed something the roadmap was missing, and pushed to change it. It's a growth path into product management, product marketing, or deployment.
Own a defined Siena product surface and become its resident expert
Learn the platform cold: how the agents behave, how they work together, prompt engineering, config, deployment
Diagnose agent behavior with authority: product, config, or customer setup
Run the feedback loop to the PM: turn patterns across customers into clear, prioritized signal that shapes the roadmap
Own enablement: the docs, guides, and live-chat material that sit between too-technical and too-marketing
Run webinars and demos, support sales, and do the market research the team needs
Work the support queue on your surface as your direct line to how the product behaves, not as overflow
The Bar: If you're missing any of these, this isn't the role for you.
Support or CS background, with a genuine track record of going beyond your remit to influence product, not just closing volume
You can take a rough, unclear document and make it genuinely useful. Documentation and enablement are core to this role, not an afterthought
You can tell a real bug from expected behavior and spot the pattern across tickets, not just close them one by one
Strong Signal: Not dealbreakers, but what separates a good hire from a great one.
Product-minded above all: you go outside your job description to champion change and influence what gets built
You've taken themes across tickets or customer feedback and used them to push product or roadmap direction
A clear communicator who moves between technical and non-technical people without losing either
AI-native: you use AI tools to do real work at scale, and you reach for new ones without being asked
E-commerce or DTC brand experience
Nice to Have: Bonus, not required.
Social media or community management background
Hands-on CX at scale
Conceptual understanding of APIs, Shopify themes, or prompt engineering (technical depth helps, isn't core)
Not a Fit If:
You're coming from a Deployment Manager, senior PM, or account management background looking for a lateral move. That's a different pipeline
You see a support queue as beneath you rather than as a source of signal
You want to close tickets and move on, not spot the pattern behind them
Real ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox.
Work that ships and matters. What you build reaches real consumer brands fast.
A category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in.
A team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one.
Great salary plus equity or stock grants. Own a piece of what you build.
Learning budget. If you are growing, so are we.
AI-fluency by default. Few places will push your work with production AI further or faster.
The people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback - both giving and receiving it - because they care more about getting things right than being polite.
They maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward.
The people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem.
Everyone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows.
At Siena, we're not just looking for people who can do a job. We're looking for people who want to break boundaries, create the future, and reshape industries. If that's you, we look forward to your application.
We use AI-assisted screening tools as part of our hiring process. All decisions are made by humans. You can request a human-only review at talent@siena.cx.
Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
","descriptionPlain":"MEET SIENA\n\nSiena is the Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns.\n\nIt runs as a connected multi-agent stack on top of a shared intelligence layer: agents that sell, support, listen, handle social and voice across the entire customer journey, turning every conversation into signal you can act on.\n\n\n\nTHE TEAM\n\nWe are a small, fully distributed, global team. We have built leverage into how we work, which is what lets a team this size move at the speed we do.\n\nWe hire athletes. Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on. Low ego, high standards, fast clock.\n\nIf you want to set the bar rather than follow one, keep reading.\n\n\nTHE ROLE\n\nYou become the resident expert on how Siena's platform works end to end: how each agent behaves, and how they work together as one system. \n\nYou own a defined product surface deeply, diagnose it with authority, and act as the bridge between the customers using it and the PM shaping where it goes next. This is a hands-on, product-minded role built for someone who's sat close to a product, noticed something the roadmap was missing, and pushed to change it. It's a growth path into product management, product marketing, or deployment.\n\n\nWHAT YOU'LL DO\n\n - Own a defined Siena product surface and become its resident expert\n\n - Learn the platform cold: how the agents behave, how they work together, prompt engineering, config, deployment\n\n - Diagnose agent behavior with authority: product, config, or customer setup\n\n - Run the feedback loop to the PM: turn patterns across customers into clear, prioritized signal that shapes the roadmap\n\n - Own enablement: the docs, guides, and live-chat material that sit between too-technical and too-marketing\n\n - Run webinars and demos, support sales, and do the market research the team needs\n\n - Work the support queue on your surface as your direct line to how the product behaves, not as overflow\n\n\nWHO YOU ARE\n\nThe Bar: If you're missing any of these, this isn't the role for you.\n\n - Support or CS background, with a genuine track record of going beyond your remit to influence product, not just closing volume\n\n - You can take a rough, unclear document and make it genuinely useful. Documentation and enablement are core to this role, not an afterthought\n\n - You can tell a real bug from expected behavior and spot the pattern across tickets, not just close them one by one\n\nStrong Signal: Not dealbreakers, but what separates a good hire from a great one.\n\n - Product-minded above all: you go outside your job description to champion change and influence what gets built\n\n - You've taken themes across tickets or customer feedback and used them to push product or roadmap direction\n\n - A clear communicator who moves between technical and non-technical people without losing either\n\n - AI-native: you use AI tools to do real work at scale, and you reach for new ones without being asked\n\n - E-commerce or DTC brand experience\n\nNice to Have: Bonus, not required.\n\n - Social media or community management background\n\n - Hands-on CX at scale\n\n - Conceptual understanding of APIs, Shopify themes, or prompt engineering (technical depth helps, isn't core)\n\nNot a Fit If:\n\n - You're coming from a Deployment Manager, senior PM, or account management background looking for a lateral move. That's a different pipeline\n\n - You see a support queue as beneath you rather than as a source of signal\n\n - You want to close tickets and move on, not spot the pattern behind them\n\n\nWHY SIENA?\n\nReal ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox.\n\nWork that ships and matters. What you build reaches real consumer brands fast.\n\nA category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in.\n\nA team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one.\n\nGreat salary plus equity or stock grants. Own a piece of what you build.\n\nLearning budget. If you are growing, so are we.\n\nAI-fluency by default. Few places will push your work with production AI further or faster.\n\n\nOUR VALUES\n\nThe people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback - both giving and receiving it - because they care more about getting things right than being polite.\n\nThey maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward.\n\n\nOUR APPROACH TO AI\n\nThe people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem.\n\nEveryone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows.\n\nAt Siena, we're not just looking for people who can do a job. We're looking for people who want to break boundaries, create the future, and reshape industries. If that's you, we look forward to your application.\n\n\nHOW WE HIRE\n\nWe use AI-assisted screening tools as part of our hiring process. All decisions are made by humans. You can request a human-only review at talent@siena.cx.\n\nSiena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities."},{"id":"6335ebaf-54e2-49ae-bc50-4a686de55d9e","title":"Strategic Account Manager","department":"Account Management","team":"Account Management","employmentType":"FullTime","location":"New York","secondaryLocations":[{"location":"Boston","address":{"postalAddress":{"addressCountry":"USA","addressLocality":"Boston"}}},{"location":"Remote - Europe","address":{"postalAddress":{"addressCountry":"United Kingdom"}}},{"location":"Chicago","address":{"postalAddress":{"addressRegion":"Illinois","addressCountry":"United States","addressLocality":"Chicago"}}}],"publishedAt":"2026-07-17T17:26:40.720+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/siena/6335ebaf-54e2-49ae-bc50-4a686de55d9e","applyUrl":"https://jobs.ashbyhq.com/siena/6335ebaf-54e2-49ae-bc50-4a686de55d9e/application","descriptionHtml":"Siena is the Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns.
It runs as a connected multi-agent stack on top of a shared intelligence layer: agents that sell, support, listen, handle social and voice across the entire customer journey, turning every conversation into signal you can act on.
We are a small, fully distributed, global team. We have built leverage into how we work, which is what lets a team this size move at the speed we do.
We hire athletes. Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on. Low ego, high standards, fast clock.
If you want to set the bar rather than follow one, keep reading.
You own the commercial relationship for Siena's highest-value brands: renewals, expansion, executive trust, and knowing your accounts better than anyone. A deployment strategist owns product outcomes for the same accounts, and together you're the Siena pod.
You're accountable for net dollar retention, expansion quota attainment, and executive relationship health across your book. You own our Growth and Strategic segment accounts, not the full customer book, working at the intersection of customer, sales, and your deployment strategist. Expect moderate travel for in-person workshops, account visits, and QBRs.
Own the commercial relationship end to end for a portfolio of Growth and Strategic accounts, from post-onboarding through long-term growth: build concrete account plans, track impact with data, and hold customers and internal teams accountable when progress stalls
Map every account and build executive trust: maintain a living stakeholder map, build relationships with decision-makers beyond day-to-day contacts, and own the executive cadence so leadership sees Siena's value before renewal conversations start
Drive commercial outcomes: own renewal negotiations, independently identify and close expansion opportunities, and quantify customer ROI in cost savings, efficiency, or revenue impact
Bring product depth to the relationship: understand how Siena's agents work together, explain capabilities confidently, and guide customers on the best strategic use cases
Lead cross-functional execution: turn vague customer problems into clear problem statements and execution plans, partnering with other teams as needed
The Bar: If you're missing any of these, this isn't the role for you.
3+ years in account management with technical, complex software, including at least one independently negotiated $100k+ deal
Startup background: comfortable in fast-paced, ambiguous environments, wearing many hats
E-commerce or CX industry experience: customers respond better to AMs who speak their language
Strong Signal: Not dealbreakers, but what separates a good hire from a great one.
Hands-on AI experience: you've built an agent, automated a workflow, or created a tool, not just used ChatGPT for email
Enterprise experience: managed complex orgs, sold to multiple stakeholders
Close collaboration experience with product and engineering teams
Self-directed: brings solutions, not just problems
Balances empathy with commercial impact, willing to challenge the status quo when it blocks results
Nice to Have: Bonus, not required.
Experience at a native AI technology company
Comfort with API integrations, conversation flow design, and business intelligence tools
You want a fixed playbook and clear SOPs before you start
You'd rather support the commercial conversation than own it
You need close oversight rather than working independently with your deployment strategist as your main partner
Real ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox.
Work that ships and matters. What you build reaches real consumer brands fast.
A category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in.
A team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one.
Great salary plus equity or stock grants. Own a piece of what you build.
Learning budget. If you are growing, so are we.
AI-fluency by default. Few places will push your work with production AI further or faster.
The people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback - both giving and receiving it - because they care more about getting things right than being polite.
They maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward.
The people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem.
Everyone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows.
At Siena, we're not just looking for people who can do a job. We're looking for people who want to break boundaries, create the future, and reshape industries. If that's you, we look forward to your application.
We use AI-assisted screening tools as part of our hiring process. All decisions are made by humans. You can request a human-only review at talent@siena.cx.
Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
","descriptionPlain":"MEET SIENA\n\nSiena is the Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns.\n\nIt runs as a connected multi-agent stack on top of a shared intelligence layer: agents that sell, support, listen, handle social and voice across the entire customer journey, turning every conversation into signal you can act on.\n\n\n\nTHE TEAM\n\nWe are a small, fully distributed, global team. We have built leverage into how we work, which is what lets a team this size move at the speed we do.\n\nWe hire athletes. Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on. Low ego, high standards, fast clock.\n\nIf you want to set the bar rather than follow one, keep reading.\n\n\nTHE ROLE\n\nYou own the commercial relationship for Siena's highest-value brands: renewals, expansion, executive trust, and knowing your accounts better than anyone. A deployment strategist owns product outcomes for the same accounts, and together you're the Siena pod.\n\nYou're accountable for net dollar retention, expansion quota attainment, and executive relationship health across your book. You own our Growth and Strategic segment accounts, not the full customer book, working at the intersection of customer, sales, and your deployment strategist. Expect moderate travel for in-person workshops, account visits, and QBRs.\n\n\nWHAT YOU'LL DO\n\n - Own the commercial relationship end to end for a portfolio of Growth and Strategic accounts, from post-onboarding through long-term growth: build concrete account plans, track impact with data, and hold customers and internal teams accountable when progress stalls\n\n - Map every account and build executive trust: maintain a living stakeholder map, build relationships with decision-makers beyond day-to-day contacts, and own the executive cadence so leadership sees Siena's value before renewal conversations start\n\n - Drive commercial outcomes: own renewal negotiations, independently identify and close expansion opportunities, and quantify customer ROI in cost savings, efficiency, or revenue impact\n\n - Bring product depth to the relationship: understand how Siena's agents work together, explain capabilities confidently, and guide customers on the best strategic use cases\n\n - Lead cross-functional execution: turn vague customer problems into clear problem statements and execution plans, partnering with other teams as needed\n\n\nWHO YOU ARE\n\nThe Bar: If you're missing any of these, this isn't the role for you.\n\n - 3+ years in account management with technical, complex software, including at least one independently negotiated $100k+ deal\n\n - Startup background: comfortable in fast-paced, ambiguous environments, wearing many hats\n\n - E-commerce or CX industry experience: customers respond better to AMs who speak their language\n\nStrong Signal: Not dealbreakers, but what separates a good hire from a great one.\n\n - Hands-on AI experience: you've built an agent, automated a workflow, or created a tool, not just used ChatGPT for email\n\n - Enterprise experience: managed complex orgs, sold to multiple stakeholders\n\n - Close collaboration experience with product and engineering teams\n\n - Self-directed: brings solutions, not just problems\n\n - Balances empathy with commercial impact, willing to challenge the status quo when it blocks results\n\nNice to Have: Bonus, not required.\n\n - Experience at a native AI technology company\n\n - Comfort with API integrations, conversation flow design, and business intelligence tools\n\n\nNOT A FIT IF: \n\n - You want a fixed playbook and clear SOPs before you start\n\n - You'd rather support the commercial conversation than own it\n\n - You need close oversight rather than working independently with your deployment strategist as your main partner\n\n\nWHY SIENA?\n\nReal ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox.\n\nWork that ships and matters. What you build reaches real consumer brands fast.\n\nA category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in.\n\nA team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one.\n\nGreat salary plus equity or stock grants. Own a piece of what you build.\n\nLearning budget. If you are growing, so are we.\n\nAI-fluency by default. Few places will push your work with production AI further or faster.\n\n\nOUR VALUES\n\nThe people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback - both giving and receiving it - because they care more about getting things right than being polite.\n\nThey maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward.\n\n\nOUR APPROACH TO AI\n\nThe people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem.\n\nEveryone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows.\n\nAt Siena, we're not just looking for people who can do a job. We're looking for people who want to break boundaries, create the future, and reshape industries. If that's you, we look forward to your application.\n\n\nHOW WE HIRE\n\nWe use AI-assisted screening tools as part of our hiring process. All decisions are made by humans. You can request a human-only review at talent@siena.cx.\n\nSiena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities."},{"id":"4c2561b7-4dd6-40ba-8fca-6452df7d5a9a","title":"Director, Strategic Accounts","department":"Account Management","team":"Account Management","employmentType":"FullTime","location":"New York","secondaryLocations":[{"location":"Boston","address":{"postalAddress":{"addressCountry":"USA","addressLocality":"Boston"}}},{"location":"Chicago","address":{"postalAddress":{"addressRegion":"Illinois","addressCountry":"United States","addressLocality":"Chicago"}}}],"publishedAt":"2026-07-16T10:28:24.199+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/siena/4c2561b7-4dd6-40ba-8fca-6452df7d5a9a","applyUrl":"https://jobs.ashbyhq.com/siena/4c2561b7-4dd6-40ba-8fca-6452df7d5a9a/application","descriptionHtml":"Siena is the Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns.
It runs as a connected multi-agent stack on top of a shared intelligence layer: agents that sell, support, listen, handle social and voice across the entire customer journey, turning every conversation into signal you can act on.
We are a small, fully distributed, global team. We have built leverage into how we work, which is what lets a team this size move at the speed we do.
We hire athletes. Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on. Low ego, high standards, fast clock.
If you want to set the bar rather than follow one, keep reading.
Our strategic accounts, are the foundation of Siena's growth. This is the forward-deployed motion: deep, multi-year relationships where the work is less \"check-in\" and more \"co-build.\" You'll own a portfolio of our highest-value customers, lead relationships from the executive level, and drive the cross-functional expansion that turns a single CX deployment into connective tissue across a customer's entire business.
This is a permanent, senior operator role reporting to our CEO/Co-Founder, working closely with AEs on commercial expansion and PMs on roadmap influence.
Own a portfolio of strategic accounts (those paying us $100K+ ARR), driving retention, expansion, and executive relationships
Build stakeholder maps: who matters, where decisions get made, where Siena can expand next
Lead multi-team expansion, beyond the CX buying center into Marketing, Returns, E-commerce, Operations
Run executive-level strategic conversations that move contracts and direction — this is about commercial outcomes, not calendar touch-points
Partner with AEs on multi-team commercial expansion; partner with PMs to translate account needs into roadmap influence
Win back at-risk accounts and defeat competitive threats through value-led conversations
Build the playbook for how Siena operates in strategic accounts from first-principles, not from importing what you did elsewhere
The Bar: if you're missing any of these, this isn't the role for you:
Commercial track record: quota carried or measurable revenue owned — upsells, cross-sells, expansions, renewals, hard numbers
C-level presence: you've run conversations with C-suite/VP stakeholders that moved contracts, not just maintained the relationship
Enterprise account complexity: multi-stakeholder orgs, relationships that compound over years
Strong Signal: not dealbreakers, but what separates a good hire from a great one:
Shark mindset: commercially driven, first-principles operator, not someone running an inherited playbook
Account win-back: you've pulled accounts back from the edge and beaten competitors head to head
Player-coach: in the room, on the calls, building the playbook from what you do
AI-native, not AI-curious: you're actively building with tools like Claude Code and can show real projects
Nice to Have: bonus, not required:
Experience in e-commerce or consumer brands specifically, not just B2B SaaS
You've built a strategic accounts function from zero rather than inherited one already running
Existing relationships among CX or ops leaders at consumer brands
You want a playbook handed to you rather than building one
You're better at maintaining relationships than driving hard commercial conversations
You need daily oversight or a defined process before you act
Real ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox.
Work that ships and matters. What you build reaches real consumer brands fast.
A category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in.
A team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one.
Great salary plus equity or stock grants. Own a piece of what you build.
Learning budget. If you are growing, so are we.
AI-fluency by default. Few places will push your work with production AI further or faster.
The people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback - both giving and receiving it - because they care more about getting things right than being polite.
They maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward.
The people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem.
Everyone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows.
At Siena, we're not just looking for people who can do a job. We're looking for people who want to break boundaries, create the future, and reshape industries. If that's you, we look forward to your application.
We use AI-assisted screening tools as part of our hiring process. All decisions are made by humans. You can request a human-only review at talent@siena.cx.
Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
","descriptionPlain":"MEET SIENA\n\nSiena is the Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns.\n\nIt runs as a connected multi-agent stack on top of a shared intelligence layer: agents that sell, support, listen, handle social and voice across the entire customer journey, turning every conversation into signal you can act on.\n\n\n\nTHE TEAM\n\nWe are a small, fully distributed, global team. We have built leverage into how we work, which is what lets a team this size move at the speed we do.\n\nWe hire athletes. Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on. Low ego, high standards, fast clock.\n\nIf you want to set the bar rather than follow one, keep reading.\n\n\nTHE ROLE\n\nOur strategic accounts, are the foundation of Siena's growth. This is the forward-deployed motion: deep, multi-year relationships where the work is less \"check-in\" and more \"co-build.\" You'll own a portfolio of our highest-value customers, lead relationships from the executive level, and drive the cross-functional expansion that turns a single CX deployment into connective tissue across a customer's entire business.\n\nThis is a permanent, senior operator role reporting to our CEO/Co-Founder, working closely with AEs on commercial expansion and PMs on roadmap influence.\n\n\nWHAT YOU'LL DO\n\n - Own a portfolio of strategic accounts (those paying us $100K+ ARR), driving retention, expansion, and executive relationships\n\n - Build stakeholder maps: who matters, where decisions get made, where Siena can expand next\n\n - Lead multi-team expansion, beyond the CX buying center into Marketing, Returns, E-commerce, Operations\n\n - Run executive-level strategic conversations that move contracts and direction — this is about commercial outcomes, not calendar touch-points\n\n - Partner with AEs on multi-team commercial expansion; partner with PMs to translate account needs into roadmap influence\n\n - Win back at-risk accounts and defeat competitive threats through value-led conversations\n\n - Build the playbook for how Siena operates in strategic accounts from first-principles, not from importing what you did elsewhere\n\n\nWHO YOU ARE\n\nThe Bar: if you're missing any of these, this isn't the role for you:\n\n - Commercial track record: quota carried or measurable revenue owned — upsells, cross-sells, expansions, renewals, hard numbers\n\n - C-level presence: you've run conversations with C-suite/VP stakeholders that moved contracts, not just maintained the relationship\n\n - Enterprise account complexity: multi-stakeholder orgs, relationships that compound over years\n\nStrong Signal: not dealbreakers, but what separates a good hire from a great one:\n\n - Shark mindset: commercially driven, first-principles operator, not someone running an inherited playbook\n\n - Account win-back: you've pulled accounts back from the edge and beaten competitors head to head\n\n - Player-coach: in the room, on the calls, building the playbook from what you do\n\n - AI-native, not AI-curious: you're actively building with tools like Claude Code and can show real projects\n\nNice to Have: bonus, not required:\n\n - Experience in e-commerce or consumer brands specifically, not just B2B SaaS\n\n - You've built a strategic accounts function from zero rather than inherited one already running\n\n - Existing relationships among CX or ops leaders at consumer brands\n\n\nNOT A FIT IF\n\n - You want a playbook handed to you rather than building one\n\n - You're better at maintaining relationships than driving hard commercial conversations\n\n - You need daily oversight or a defined process before you act\n\n\nWHY SIENA?\n\nReal ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox.\n\nWork that ships and matters. What you build reaches real consumer brands fast.\n\nA category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in.\n\nA team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one.\n\nGreat salary plus equity or stock grants. Own a piece of what you build.\n\nLearning budget. If you are growing, so are we.\n\nAI-fluency by default. Few places will push your work with production AI further or faster.\n\n\nOUR VALUES\n\nThe people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback - both giving and receiving it - because they care more about getting things right than being polite.\n\nThey maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward.\n\n\nOUR APPROACH TO AI\n\nThe people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem.\n\nEveryone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows.\n\nAt Siena, we're not just looking for people who can do a job. We're looking for people who want to break boundaries, create the future, and reshape industries. If that's you, we look forward to your application.\n\n\nHOW WE HIRE\n\nWe use AI-assisted screening tools as part of our hiring process. All decisions are made by humans. You can request a human-only review at talent@siena.cx.\n\nSiena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities."},{"id":"d978919a-c34f-4465-96f2-66b8277df894","title":"Engineering Manager, Channels & Platform","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"Remote - Europe","secondaryLocations":[{"location":"Lisbon","address":{"postalAddress":{"addressCountry":"Portugal"}}},{"location":"Poland","address":{"postalAddress":{"addressCountry":"Poland"}}},{"location":"Helsinki","address":{"postalAddress":{"addressCountry":"Finland","addressLocality":"Helsinki"}}},{"location":"United Kingdom","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"London"}}},{"location":"Tallinn","address":{"postalAddress":{"addressRegion":"Tallinn","addressCountry":"Estonia","addressLocality":"Tallinn"}}},{"location":"Romania","address":{"postalAddress":{"addressCountry":"Romania"}}},{"location":"Riga","address":{"postalAddress":{"addressRegion":"Riga","addressCountry":"Latvia","addressLocality":"Riga"}}},{"location":"Spain","address":{"postalAddress":{"addressCountry":"Spain"}}}],"publishedAt":"2026-08-04T18:07:49.620+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United Kingdom"}},"jobUrl":"https://jobs.ashbyhq.com/siena/d978919a-c34f-4465-96f2-66b8277df894","applyUrl":"https://jobs.ashbyhq.com/siena/d978919a-c34f-4465-96f2-66b8277df894/application","descriptionHtml":"Siena is the Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns.
It runs as a connected multi-agent stack on top of a shared intelligence layer: agents that sell, support, listen, handle social and voice across the entire customer journey, turning every conversation into signal you can act on.
We are a small, fully distributed, global team. We have built leverage into how we work, which is what lets a team this size move at the speed we do.
We hire athletes. Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on. Low ego, high standards, fast clock.
If you want to set the bar rather than follow one, keep reading.
Our current Engineering Manager holds the full picture across Channels, Analytics, Agents, and Integrations, and that context is bottlenecked in one person. We're scaling fast (Order Protection, Social Agent, Voice, and Shopping Agent are all spinning up in parallel), and the team is distributed across timezones our Engineering Manager can't fully reach.
This role closes that gap: you own engineering execution day to day, roughly 30% of what our Engineering Manager currently holds, so they can focus on strategy, customers, fundraising, and what's next. It's not a coordinator role. You run 1:1s, keep cycle cadence honest, write technical debt plans alongside engineers, and unblock people before problems become escalations. Scope changes and anything that reshapes the team are joint calls; everything else is yours.
Delivery (~50%): Own the weekly cadence for Channels and Analytics, surface and sequence priorities with PMs and engineering leadership, unblock engineers proactively, and write technical debt plans with engineers, not for them
Developer Experience (~25%): Improve the things that slow good engineers down, bring structure where it adds speed, and resist adding process for its own sake
People Development (~25%): Run 1:1s that leave engineers with clearer thinking, deliver hard feedback directly, help senior engineers grow toward management, and act as a backup hiring partner
The Bar: If you're missing any of these, this isn't the role for you.
3+ years managing a team of engineers in a product-delivery capacity: you've owned outcomes, not just people
Startup or scale-up experience: you know what it feels like when there's no process and no safety net, you've built from 0-1
Genuine AI/LLM fluency: you understand agentic systems, evals, and model reliability, not just that \"AI is changing everything\"
Strong Signal: Not dealbreakers, but what separates a good hire from a great one.
Technical credibility: not the best engineer in the room, but credible enough that senior engineers route hard problems to you, not around you
Experience with security, compliance, or SOC-adjacent work
Worked without a dedicated TPM or staff engineer as a crutch
Experience managing senior engineers who need a thought partner, not a process owner
You're in a fully hands-of managerial role
You need a fully defined process to operate
You want to redesign the org or introduce career ladders before shipping anything
Your primary achievement track is headcount growth or reporting lines rather than what actually shipped
Real ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox.
Work that ships and matters. What you build reaches real consumer brands fast.
A category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in.
A team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one.
Great salary plus equity or stock grants. Own a piece of what you build.
Learning budget. If you are growing, so are we.
AI-fluency by default. Few places will push your work with production AI further or faster.
The people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback - both giving and receiving it - because they care more about getting things right than being polite.
They maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward.
The people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem.
Everyone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows.
At Siena, we're not just looking for people who can do a job. We're looking for people who want to break boundaries, create the future, and reshape industries. If that's you, we look forward to your application.
We use AI-assisted screening tools as part of our hiring process. All decisions are made by humans. You can request a human-only review at talent@siena.cx.
Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
","descriptionPlain":"MEET SIENA\n\nSiena is the Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns.\n\nIt runs as a connected multi-agent stack on top of a shared intelligence layer: agents that sell, support, listen, handle social and voice across the entire customer journey, turning every conversation into signal you can act on.\n\n\n\nTHE TEAM\n\nWe are a small, fully distributed, global team. We have built leverage into how we work, which is what lets a team this size move at the speed we do.\n\nWe hire athletes. Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on. Low ego, high standards, fast clock.\n\nIf you want to set the bar rather than follow one, keep reading.\n\n\nTHE ROLE\n\nOur current Engineering Manager holds the full picture across Channels, Analytics, Agents, and Integrations, and that context is bottlenecked in one person. We're scaling fast (Order Protection, Social Agent, Voice, and Shopping Agent are all spinning up in parallel), and the team is distributed across timezones our Engineering Manager can't fully reach.\n\nThis role closes that gap: you own engineering execution day to day, roughly 30% of what our Engineering Manager currently holds, so they can focus on strategy, customers, fundraising, and what's next. It's not a coordinator role. You run 1:1s, keep cycle cadence honest, write technical debt plans alongside engineers, and unblock people before problems become escalations. Scope changes and anything that reshapes the team are joint calls; everything else is yours.\n\n\nWHAT YOU'LL DO\n\n - Delivery (~50%): Own the weekly cadence for Channels and Analytics, surface and sequence priorities with PMs and engineering leadership, unblock engineers proactively, and write technical debt plans with engineers, not for them\n\n - Developer Experience (~25%): Improve the things that slow good engineers down, bring structure where it adds speed, and resist adding process for its own sake\n\n - People Development (~25%): Run 1:1s that leave engineers with clearer thinking, deliver hard feedback directly, help senior engineers grow toward management, and act as a backup hiring partner\n\n\nWHO YOU ARE\n\nThe Bar: If you're missing any of these, this isn't the role for you.\n\n - 3+ years managing a team of engineers in a product-delivery capacity: you've owned outcomes, not just people\n\n - Startup or scale-up experience: you know what it feels like when there's no process and no safety net, you've built from 0-1\n\n - Genuine AI/LLM fluency: you understand agentic systems, evals, and model reliability, not just that \"AI is changing everything\"\n\nStrong Signal: Not dealbreakers, but what separates a good hire from a great one.\n\n - Technical credibility: not the best engineer in the room, but credible enough that senior engineers route hard problems to you, not around you\n\n - Experience with security, compliance, or SOC-adjacent work\n\n - Worked without a dedicated TPM or staff engineer as a crutch\n\n - Experience managing senior engineers who need a thought partner, not a process owner\n\n\nNOT A FIT IF\n\n - You're in a fully hands-of managerial role \n\n - You need a fully defined process to operate\n\n - You want to redesign the org or introduce career ladders before shipping anything\n\n - Your primary achievement track is headcount growth or reporting lines rather than what actually shipped\n\n\nWHY SIENA?\n\nReal ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox.\n\nWork that ships and matters. What you build reaches real consumer brands fast.\n\nA category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in.\n\nA team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one.\n\nGreat salary plus equity or stock grants. Own a piece of what you build.\n\nLearning budget. If you are growing, so are we.\n\nAI-fluency by default. Few places will push your work with production AI further or faster.\n\n\nOUR VALUES\n\nThe people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback - both giving and receiving it - because they care more about getting things right than being polite.\n\nThey maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward.\n\n\nOUR APPROACH TO AI\n\nThe people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem.\n\nEveryone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows.\n\nAt Siena, we're not just looking for people who can do a job. We're looking for people who want to break boundaries, create the future, and reshape industries. If that's you, we look forward to your application.\n\n\nHOW WE HIRE\n\nWe use AI-assisted screening tools as part of our hiring process. All decisions are made by humans. You can request a human-only review at talent@siena.cx.\n\nSiena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities."},{"id":"d593e639-c56e-49d8-937d-29da7dc88a2f","title":"Strategic Account Manager - London","department":"Account Management","team":"Account Management","employmentType":"FullTime","location":"London","secondaryLocations":[],"publishedAt":"2026-08-11T11:36:45.788+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"London","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/siena/d593e639-c56e-49d8-937d-29da7dc88a2f","applyUrl":"https://jobs.ashbyhq.com/siena/d593e639-c56e-49d8-937d-29da7dc88a2f/application","descriptionHtml":"Siena is the Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns.
It runs as a connected multi-agent stack on top of a shared intelligence layer: agents that sell, support, listen, handle social and voice across the entire customer journey, turning every conversation into signal you can act on.
We are a small, fully distributed, global team. We have built leverage into how we work, which is what lets a team this size move at the speed we do.
We hire athletes. Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on. Low ego, high standards, fast clock.
If you want to set the bar rather than follow one, keep reading.
You own the commercial relationship for Siena's highest-value brands: renewals, expansion, executive trust, and knowing your accounts better than anyone. A deployment strategist owns product outcomes for the same accounts, and together you're the Siena pod.
You're accountable for net dollar retention, expansion quota attainment, and executive relationship health across your book. You own our Growth and Strategic segment accounts, not the full customer book, working at the intersection of customer, sales, and your deployment strategist. Expect moderate travel for in-person workshops, account visits, and QBRs.
Own the commercial relationship end to end for a portfolio of Growth and Strategic accounts, from post-onboarding through long-term growth: build concrete account plans, track impact with data, and hold customers and internal teams accountable when progress stalls
Map every account and build executive trust: maintain a living stakeholder map, build relationships with decision-makers beyond day-to-day contacts, and own the executive cadence so leadership sees Siena's value before renewal conversations start
Drive commercial outcomes: own renewal negotiations, independently identify and close expansion opportunities, and quantify customer ROI in cost savings, efficiency, or revenue impact
Bring product depth to the relationship: understand how Siena's agents work together, explain capabilities confidently, and guide customers on the best strategic use cases
Lead cross-functional execution: turn vague customer problems into clear problem statements and execution plans, partnering with other teams as needed
The Bar: If you're missing any of these, this isn't the role for you.
3+ years in account management with technical, complex software, including at least one independently negotiated $100k+ deal
Startup background: comfortable in fast-paced, ambiguous environments, wearing many hats
E-commerce or CX industry experience: customers respond better to AMs who speak their language
Strong Signal: Not dealbreakers, but what separates a good hire from a great one.
Hands-on AI experience: you've built an agent, automated a workflow, or created a tool, not just used ChatGPT for email
Enterprise experience: managed complex orgs, sold to multiple stakeholders
Close collaboration experience with product and engineering teams
Self-directed: brings solutions, not just problems
Balances empathy with commercial impact, willing to challenge the status quo when it blocks results
Nice to Have: Bonus, not required.
Experience at a native AI technology company
Comfort with API integrations, conversation flow design, and business intelligence tools
You want a fixed playbook and clear SOPs before you start
You'd rather support the commercial conversation than own it
You need close oversight rather than working independently with your deployment strategist as your main partner
Real ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox.
Work that ships and matters. What you build reaches real consumer brands fast.
A category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in.
A team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one.
Great salary plus equity or stock grants. Own a piece of what you build.
Learning budget. If you are growing, so are we.
AI-fluency by default. Few places will push your work with production AI further or faster.
The people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback - both giving and receiving it - because they care more about getting things right than being polite.
They maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward.
The people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem.
Everyone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows.
At Siena, we're not just looking for people who can do a job. We're looking for people who want to break boundaries, create the future, and reshape industries. If that's you, we look forward to your application.
We use AI-assisted screening tools as part of our hiring process. All decisions are made by humans. You can request a human-only review at talent@siena.cx.
Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
","descriptionPlain":"MEET SIENA\n\nSiena is the Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns.\n\nIt runs as a connected multi-agent stack on top of a shared intelligence layer: agents that sell, support, listen, handle social and voice across the entire customer journey, turning every conversation into signal you can act on.\n\n\n\nTHE TEAM\n\nWe are a small, fully distributed, global team. We have built leverage into how we work, which is what lets a team this size move at the speed we do.\n\nWe hire athletes. Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on. Low ego, high standards, fast clock.\n\nIf you want to set the bar rather than follow one, keep reading.\n\n\nTHE ROLE\n\nYou own the commercial relationship for Siena's highest-value brands: renewals, expansion, executive trust, and knowing your accounts better than anyone. A deployment strategist owns product outcomes for the same accounts, and together you're the Siena pod.\n\nYou're accountable for net dollar retention, expansion quota attainment, and executive relationship health across your book. You own our Growth and Strategic segment accounts, not the full customer book, working at the intersection of customer, sales, and your deployment strategist. Expect moderate travel for in-person workshops, account visits, and QBRs.\n\n\nWHAT YOU'LL DO\n\n - Own the commercial relationship end to end for a portfolio of Growth and Strategic accounts, from post-onboarding through long-term growth: build concrete account plans, track impact with data, and hold customers and internal teams accountable when progress stalls\n\n - Map every account and build executive trust: maintain a living stakeholder map, build relationships with decision-makers beyond day-to-day contacts, and own the executive cadence so leadership sees Siena's value before renewal conversations start\n\n - Drive commercial outcomes: own renewal negotiations, independently identify and close expansion opportunities, and quantify customer ROI in cost savings, efficiency, or revenue impact\n\n - Bring product depth to the relationship: understand how Siena's agents work together, explain capabilities confidently, and guide customers on the best strategic use cases\n\n - Lead cross-functional execution: turn vague customer problems into clear problem statements and execution plans, partnering with other teams as needed\n\n\nWHO YOU ARE\n\nThe Bar: If you're missing any of these, this isn't the role for you.\n\n - 3+ years in account management with technical, complex software, including at least one independently negotiated $100k+ deal\n\n - Startup background: comfortable in fast-paced, ambiguous environments, wearing many hats\n\n - E-commerce or CX industry experience: customers respond better to AMs who speak their language\n\nStrong Signal: Not dealbreakers, but what separates a good hire from a great one.\n\n - Hands-on AI experience: you've built an agent, automated a workflow, or created a tool, not just used ChatGPT for email\n\n - Enterprise experience: managed complex orgs, sold to multiple stakeholders\n\n - Close collaboration experience with product and engineering teams\n\n - Self-directed: brings solutions, not just problems\n\n - Balances empathy with commercial impact, willing to challenge the status quo when it blocks results\n\nNice to Have: Bonus, not required.\n\n - Experience at a native AI technology company\n\n - Comfort with API integrations, conversation flow design, and business intelligence tools\n\n\nNOT A FIT IF: \n\n - You want a fixed playbook and clear SOPs before you start\n\n - You'd rather support the commercial conversation than own it\n\n - You need close oversight rather than working independently with your deployment strategist as your main partner\n\n\nWHY SIENA?\n\nReal ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox.\n\nWork that ships and matters. What you build reaches real consumer brands fast.\n\nA category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in.\n\nA team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one.\n\nGreat salary plus equity or stock grants. Own a piece of what you build.\n\nLearning budget. If you are growing, so are we.\n\nAI-fluency by default. Few places will push your work with production AI further or faster.\n\n\nOUR VALUES\n\nThe people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback - both giving and receiving it - because they care more about getting things right than being polite.\n\nThey maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward.\n\n\nOUR APPROACH TO AI\n\nThe people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem.\n\nEveryone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows.\n\nAt Siena, we're not just looking for people who can do a job. We're looking for people who want to break boundaries, create the future, and reshape industries. If that's you, we look forward to your application.\n\n\nHOW WE HIRE\n\nWe use AI-assisted screening tools as part of our hiring process. All decisions are made by humans. You can request a human-only review at talent@siena.cx.\n\nSiena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities."},{"id":"ff35146a-5d1c-4da9-8c3f-b32bdfaa41d2","title":"Senior Talent Partner (FTC)","department":"Operations","team":"Talent","employmentType":"FullTime","location":"London","secondaryLocations":[],"publishedAt":"2026-08-20T13:20:03.323+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"London","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/siena/ff35146a-5d1c-4da9-8c3f-b32bdfaa41d2","applyUrl":"https://jobs.ashbyhq.com/siena/ff35146a-5d1c-4da9-8c3f-b32bdfaa41d2/application","descriptionHtml":"Siena is the Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns.
It runs as a connected multi-agent stack on top of a shared intelligence layer: agents that sell, support, listen, handle social and voice across the entire customer journey, turning every conversation into signal you can act on.
We are a small, fully distributed, global team. We have built leverage into how we work, which is what lets a team this size move at the speed we do.
We hire athletes. Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on. Low ego, high standards, fast clock.
If you want to set the bar rather than follow one, keep reading.
Siena is ramping across all functions at the same time. This role owns full-cycle recruiting end to end: turning inbound applications into a fast, disciplined pipeline, and playing a role in building the outbound engine, hitlists, market relationships, and outreach cadence, that keeps Siena ahead of the roles it hasn't opened yet.
This is a high-ownership role with real latitude to build the process rather than inherit one. No hand-holding, no half-scoped mandate: you play a role in setting the standard for how Siena recruits.
Own inbound triage and initial screening for our open roles, and provide every candidate an answer, on time. This is the standard the function is built around.
Build and run outbound hitlists and sourcing campaigns for priority roles before they're urgent, not after.
Maintain Ashby as the single source of truth: clean pipelines, accurate stages, and notes that actually help the next person reading them.
Use AI tooling as core operating infrastructure, not an add-on.
Build and hold real relationships with candidates and the wider talent market, so Siena has a warm bench before a role opens.
The Bar: If you're missing any of these, this isn't the role for you.
Full-cycle recruiting background from a boutique agency or an early-stage startup in the tech space, with demonstrated outbound sourcing, not just inbound coordination.
Treats candidates as relationships, not transactions, and it shows in how you write and follow up.
Exposure to running multiple live, high-stakes roles simultaneously.
A demonstrated track record building and running recruiting workflows with Claude or similar AI tools as core process, not just occasional use.
Strong Signal: Not dealbreakers, but what separates a good hire from a great one.
A track record of building outbound hitlists and market relationships that outlive any single req.
Comfortable operating independently with sound judgment, without a detailed task list.
Hands-on, current experience across Ashby, Metaview, and Pin or adjacent tooling.
Not afraid of cold calling, when time allows, picking up the phone to headhunt our top talent targets.
Nice to Have: Bonus, not required.
Experience recruiting for both technical and commercial roles in the same pipeline.
Global hiring experience, a history of recruiting for fully distributed teams.
Familiarity with CX, AI agents, or adjacent product categories.
You need daily managerial oversight or a fully pre-built process to operate inside.
You view candidate response time and communication as optional rather than core to the job.
You wait to be told what to do instead of spotting the gap and closing it yourself.
Real ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox.
Work that ships and matters. What you build reaches real consumer brands fast.
A category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in.
A team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one.
Great salary plus equity or stock grants. Own a piece of what you build.
Learning budget. If you are growing, so are we.
AI-fluency by default. Few places will push your work with production AI further or faster.
The people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback - both giving and receiving it - because they care more about getting things right than being polite.
They maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward.
The people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem.
Everyone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows.
At Siena, we're not just looking for people who can do a job. We're looking for people who want to break boundaries, create the future, and reshape industries. If that's you, we look forward to your application.
We use AI-assisted screening tools as part of our hiring process. All decisions are made by humans. You can request a human-only review at talent@siena.cx.
Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
","descriptionPlain":"MEET SIENA\n\nSiena is the Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns.\n\nIt runs as a connected multi-agent stack on top of a shared intelligence layer: agents that sell, support, listen, handle social and voice across the entire customer journey, turning every conversation into signal you can act on.\n\n\n\nTHE TEAM\n\nWe are a small, fully distributed, global team. We have built leverage into how we work, which is what lets a team this size move at the speed we do.\n\nWe hire athletes. Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on. Low ego, high standards, fast clock.\n\nIf you want to set the bar rather than follow one, keep reading.\n\n\nTHE ROLE\n\nSiena is ramping across all functions at the same time. This role owns full-cycle recruiting end to end: turning inbound applications into a fast, disciplined pipeline, and playing a role in building the outbound engine, hitlists, market relationships, and outreach cadence, that keeps Siena ahead of the roles it hasn't opened yet. \n\nThis is a high-ownership role with real latitude to build the process rather than inherit one. No hand-holding, no half-scoped mandate: you play a role in setting the standard for how Siena recruits.\n\n\nWHAT YOU'LL DO\n\n - Own inbound triage and initial screening for our open roles, and provide every candidate an answer, on time. This is the standard the function is built around.\n\n - Build and run outbound hitlists and sourcing campaigns for priority roles before they're urgent, not after.\n\n - Maintain Ashby as the single source of truth: clean pipelines, accurate stages, and notes that actually help the next person reading them.\n\n - Use AI tooling as core operating infrastructure, not an add-on.\n\n - Build and hold real relationships with candidates and the wider talent market, so Siena has a warm bench before a role opens.\n\n\nWHO YOU ARE\n\nThe Bar: If you're missing any of these, this isn't the role for you.\n\n - Full-cycle recruiting background from a boutique agency or an early-stage startup in the tech space, with demonstrated outbound sourcing, not just inbound coordination.\n\n - Treats candidates as relationships, not transactions, and it shows in how you write and follow up.\n\n - Exposure to running multiple live, high-stakes roles simultaneously.\n\n - A demonstrated track record building and running recruiting workflows with Claude or similar AI tools as core process, not just occasional use.\n\nStrong Signal: Not dealbreakers, but what separates a good hire from a great one.\n\n - A track record of building outbound hitlists and market relationships that outlive any single req.\n\n - Comfortable operating independently with sound judgment, without a detailed task list.\n\n - Hands-on, current experience across Ashby, Metaview, and Pin or adjacent tooling.\n\n - Not afraid of cold calling, when time allows, picking up the phone to headhunt our top talent targets.\n\nNice to Have: Bonus, not required.\n\n - Experience recruiting for both technical and commercial roles in the same pipeline.\n\n - Global hiring experience, a history of recruiting for fully distributed teams.\n\n - Familiarity with CX, AI agents, or adjacent product categories.\n\n\nNOT A FIT IF\n\n - You need daily managerial oversight or a fully pre-built process to operate inside.\n\n - You view candidate response time and communication as optional rather than core to the job.\n\n - You wait to be told what to do instead of spotting the gap and closing it yourself.\n\n\nWHY SIENA?\n\nReal ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox.\n\nWork that ships and matters. What you build reaches real consumer brands fast.\n\nA category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in.\n\nA team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one.\n\nGreat salary plus equity or stock grants. Own a piece of what you build.\n\nLearning budget. If you are growing, so are we.\n\nAI-fluency by default. Few places will push your work with production AI further or faster.\n\n\nOUR VALUES\n\nThe people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback - both giving and receiving it - because they care more about getting things right than being polite.\n\nThey maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward.\n\n\nOUR APPROACH TO AI\n\nThe people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem.\n\nEveryone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows.\n\nAt Siena, we're not just looking for people who can do a job. We're looking for people who want to break boundaries, create the future, and reshape industries. If that's you, we look forward to your application.\n\n\nHOW WE HIRE\n\nWe use AI-assisted screening tools as part of our hiring process. All decisions are made by humans. You can request a human-only review at talent@siena.cx.\n\nSiena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities."},{"id":"29c3eb4b-e0cd-4f42-9d17-959c69bebca4","title":"Founding Creative Director ","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"London","secondaryLocations":[{"location":"Remote - Europe","address":{"postalAddress":{"addressCountry":"United Kingdom"}}}],"publishedAt":"2026-09-07T18:00:51.532+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"London","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/siena/29c3eb4b-e0cd-4f42-9d17-959c69bebca4","applyUrl":"https://jobs.ashbyhq.com/siena/29c3eb4b-e0cd-4f42-9d17-959c69bebca4/application","descriptionHtml":"Siena is the Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns.
It runs as a connected multi-agent stack on top of a shared intelligence layer: agents that sell, support, listen, handle social and voice across the entire customer journey, turning every conversation into signal you can act on.
We are a small, fully distributed, global team. We have built leverage into how we work, which is what lets a team this size move at the speed we do.
We hire athletes. Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on. Low ego, high standards, fast clock.
If you want to set the bar rather than follow one, keep reading.
Siena is about to launch several products in quick succession, and we're not looking for someone to execute a brief well. We're looking for the person whose taste the rest of the company gets measured against: someone who can't look at a landing page without having an opinion, who'd rather kill a launch than ship something mediocre, and who has owned creative direction before, not just contributed to it.
This is a craft title, not a headcount title. You'll ship personally for the first year and set the bar for everyone who comes after, building toward a small internal agency (two to three people across design, motion, and content) that can brief, position, and launch without outside help.
Own narrative and positioning across every launch. Design as strategy, not decoration
Own every artifact that goes to market: landing pages, launch video, decks, social
Own the design system, from v3 onward
Set the bar, full stop. If it ships under the Siena name, you made it or you signed off on it
The Bar: If you're missing any of these, this isn't the role for you.
Taste, above everything, with specific, defended opinions about what's good and why
A track record of owning creative direction, not just contributing to it. Agency or in-house, brand refresh or full launch, you've been the person whose call was final, not the one waiting on notes
AI as a working tool, not a threat to your taste. You've already built something with AI (an app, a prototype, a mockup) and want to get technical enough to ship a landing page yourself within a year. Anti-AI is disqualifying
Strong Signal: Not dealbreakers, but what separates a good hire from a great one.
Narrative thinking: you already have a point of view on how a brand like Siena should be positioned, not just how it should look
Range that travels. Your background doesn't have to be SaaS. Fashion, art, consumer brand, editorial: what matters is whether your taste holds up somewhere new
A pattern of shipping in chaos, not around it. Multiple launches in flight, feedback that moves in hours not weeks
Nice to Have: Bonus, not required.
Experience building or scaling a small internal creative team
Motion or video production skills alongside visual design
Direct, founder-facing creative leadership experience at another startup
You need a creative director above you setting the vision, or a team to delegate to on day one
Your best work happens on a slow, considered, one-project-at-a-time pace
Too much scrutiny too fast doesn't sound exciting, it sounds exhausting
Real ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox.
Work that ships and matters. What you build reaches real consumer brands fast.
A category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in.
A team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one.
Great salary plus equity or stock grants. Own a piece of what you build.
Learning budget. If you are growing, so are we.
AI-fluency by default. Few places will push your work with production AI further or faster.
The people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback - both giving and receiving it - because they care more about getting things right than being polite.
They maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward.
The people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem.
Everyone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows.
At Siena, we're not just looking for people who can do a job. We're looking for people who want to break boundaries, create the future, and reshape industries. If that's you, we look forward to your application.
We use AI-assisted screening tools as part of our hiring process. All decisions are made by humans. You can request a human-only review at talent@siena.cx.
Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
","descriptionPlain":"MEET SIENA\n\nSiena is the Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns.\n\nIt runs as a connected multi-agent stack on top of a shared intelligence layer: agents that sell, support, listen, handle social and voice across the entire customer journey, turning every conversation into signal you can act on.\n\n\n\nTHE TEAM\n\nWe are a small, fully distributed, global team. We have built leverage into how we work, which is what lets a team this size move at the speed we do.\n\nWe hire athletes. Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on. Low ego, high standards, fast clock.\n\nIf you want to set the bar rather than follow one, keep reading.\n\n\nTHE ROLE\n\nSiena is about to launch several products in quick succession, and we're not looking for someone to execute a brief well. We're looking for the person whose taste the rest of the company gets measured against: someone who can't look at a landing page without having an opinion, who'd rather kill a launch than ship something mediocre, and who has owned creative direction before, not just contributed to it. \n\nThis is a craft title, not a headcount title. You'll ship personally for the first year and set the bar for everyone who comes after, building toward a small internal agency (two to three people across design, motion, and content) that can brief, position, and launch without outside help.\n\n\nWHAT YOU'LL DO\n\n - Own narrative and positioning across every launch. Design as strategy, not decoration\n\n - Own every artifact that goes to market: landing pages, launch video, decks, social\n\n - Own the design system, from v3 onward\n\n - Set the bar, full stop. If it ships under the Siena name, you made it or you signed off on it\n\n\nWHO YOU ARE\n\nThe Bar: If you're missing any of these, this isn't the role for you.\n\n - Taste, above everything, with specific, defended opinions about what's good and why\n\n - A track record of owning creative direction, not just contributing to it. Agency or in-house, brand refresh or full launch, you've been the person whose call was final, not the one waiting on notes\n\n - AI as a working tool, not a threat to your taste. You've already built something with AI (an app, a prototype, a mockup) and want to get technical enough to ship a landing page yourself within a year. Anti-AI is disqualifying\n\nStrong Signal: Not dealbreakers, but what separates a good hire from a great one.\n\n - Narrative thinking: you already have a point of view on how a brand like Siena should be positioned, not just how it should look\n\n - Range that travels. Your background doesn't have to be SaaS. Fashion, art, consumer brand, editorial: what matters is whether your taste holds up somewhere new\n\n - A pattern of shipping in chaos, not around it. Multiple launches in flight, feedback that moves in hours not weeks\n\nNice to Have: Bonus, not required.\n\n - Experience building or scaling a small internal creative team\n\n - Motion or video production skills alongside visual design\n\n - Direct, founder-facing creative leadership experience at another startup\n\n\nNOT A FIT IF:\n\n - You need a creative director above you setting the vision, or a team to delegate to on day one\n\n - Your best work happens on a slow, considered, one-project-at-a-time pace\n\n - Too much scrutiny too fast doesn't sound exciting, it sounds exhausting\n\n\nWHY SIENA?\n\nReal ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox.\n\nWork that ships and matters. What you build reaches real consumer brands fast.\n\nA category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in.\n\nA team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one.\n\nGreat salary plus equity or stock grants. Own a piece of what you build.\n\nLearning budget. If you are growing, so are we.\n\nAI-fluency by default. Few places will push your work with production AI further or faster.\n\n\nOUR VALUES\n\nThe people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback - both giving and receiving it - because they care more about getting things right than being polite.\n\nThey maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward.\n\n\nOUR APPROACH TO AI\n\nThe people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem.\n\nEveryone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows.\n\nAt Siena, we're not just looking for people who can do a job. We're looking for people who want to break boundaries, create the future, and reshape industries. If that's you, we look forward to your application.\n\n\nHOW WE HIRE\n\nWe use AI-assisted screening tools as part of our hiring process. All decisions are made by humans. You can request a human-only review at talent@siena.cx.\n\nSiena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities."},{"id":"aa0c3428-680c-4e89-9bbd-ec6330272c20","title":"Product Manager, Agent Platform","department":"Product","team":"Product","employmentType":"FullTime","location":"London","secondaryLocations":[{"location":"Boston","address":{"postalAddress":{"addressCountry":"USA","addressLocality":"Boston"}}},{"location":"Lisbon","address":{"postalAddress":{"addressCountry":"Portugal"}}},{"location":"Helsinki","address":{"postalAddress":{"addressCountry":"Finland","addressLocality":"Helsinki"}}},{"location":"Bucharest","address":{"postalAddress":{"addressRegion":"Bucharest","addressCountry":"Romania","addressLocality":"Bucharest"}}},{"location":"New York","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"United States","addressLocality":"New York"}}}],"publishedAt":"2026-09-18T14:49:50.863+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"London","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/siena/aa0c3428-680c-4e89-9bbd-ec6330272c20","applyUrl":"https://jobs.ashbyhq.com/siena/aa0c3428-680c-4e89-9bbd-ec6330272c20/application","descriptionHtml":"Siena is the Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns.
It runs as a connected multi-agent stack on top of a shared intelligence layer: agents that sell, support, listen, handle social and voice across the entire customer journey, turning every conversation into signal you can act on.
We are a small, fully distributed, global team. We have built leverage into how we work, which is what lets a team this size move at the speed we do.
We hire athletes. Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on. Low ego, high standards, fast clock.
If you want to set the bar rather than follow one, keep reading.
Siena runs customer experience for consumer brands through a connected multi-agent stack. As Product Manager, Core Agent Platform, you'll own the platform those agents run on, from its current capabilities to where it goes next. You'll own how we measure, test and improve agent performance, and how customers see it. You'll work directly with engineering, deployment and customers, and you'll be expected to build as well as specify.
Own the core agent platform end to end, including the roadmap and the day-to-day product decisions.
Build and ship the evaluation, testing and monitoring systems that make agent performance measurably better over time.
Design and run structured experiments and A/B tests across agent workflows.
Give customers clear visibility into how their agents are performing.
Prototype your own ideas with coding agents, and ship them where you can, rather than waiting on a hand-off.
Work with customers and our deployment team to understand what's working in the field and turn it into product.
The Bar: If you're missing any of these, this isn't the role for you.
3+ years as a PM in CX, ecommerce, helpdesk or AI automation.
Technical fluency: you can explain how webhooks, OAuth and integrations work and have made product decisions around them.
AI-native builder: you use tools like Claude, Cursor or v0 daily and have prototyped your own product ideas with them.
Strong Signal: Not dealbreakers, but what separates a good hire from a great one.
You've run structured experiments or A/B tests and can say what the data did and didn't tell you.
You've built dashboards or visibility features people actually relied on.
You're confident with customers: you've sat in on calls, run demos, and know what end users really complain about.
You act like the CEO of your product area: strong opinions, and a habit of building and talking to customers without being asked.
Nice to Have: Bonus, not required.
Engineering background, or you've shipped production code yourself.
You wait to be told what to build.
You want a narrowly scoped PM seat with a fixed roadmap handed to you.
You're not comfortable being customer-facing or getting on a call to demo your own work.
You'd rather stay behind the product than own the messy, ambiguous parts.
You need a designer or engineer to turn your product vision into something people can click.
Real ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox.
Work that ships and matters. What you build reaches real consumer brands fast.
A category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in.
A team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one.
Great salary plus equity or stock grants. Own a piece of what you build.
Learning budget. If you are growing, so are we.
AI-fluency by default. Few places will push your work with production AI further or faster.
The people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback - both giving and receiving it - because they care more about getting things right than being polite.
They maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward.
The people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem.
Everyone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows.
At Siena, we're not just looking for people who can do a job. We're looking for people who want to break boundaries, create the future, and reshape industries. If that's you, we look forward to your application.
We use AI-assisted screening tools as part of our hiring process. All decisions are made by humans. You can request a human-only review at talent@siena.cx.
Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
","descriptionPlain":"MEET SIENA\n\nSiena is the Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns.\n\nIt runs as a connected multi-agent stack on top of a shared intelligence layer: agents that sell, support, listen, handle social and voice across the entire customer journey, turning every conversation into signal you can act on.\n\n\n\nTHE TEAM\n\nWe are a small, fully distributed, global team. We have built leverage into how we work, which is what lets a team this size move at the speed we do.\n\nWe hire athletes. Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on. Low ego, high standards, fast clock.\n\nIf you want to set the bar rather than follow one, keep reading.\n\n\nTHE ROLE\n\nSiena runs customer experience for consumer brands through a connected multi-agent stack. As Product Manager, Core Agent Platform, you'll own the platform those agents run on, from its current capabilities to where it goes next. You'll own how we measure, test and improve agent performance, and how customers see it. You'll work directly with engineering, deployment and customers, and you'll be expected to build as well as specify.\n\n\nWHAT YOU'LL DO\n\n - Own the core agent platform end to end, including the roadmap and the day-to-day product decisions.\n\n - Build and ship the evaluation, testing and monitoring systems that make agent performance measurably better over time.\n\n - Design and run structured experiments and A/B tests across agent workflows.\n\n - Give customers clear visibility into how their agents are performing.\n\n - Prototype your own ideas with coding agents, and ship them where you can, rather than waiting on a hand-off.\n\n - Work with customers and our deployment team to understand what's working in the field and turn it into product.\n\n\nWHO YOU ARE\n\nThe Bar: If you're missing any of these, this isn't the role for you.\n\n - 3+ years as a PM in CX, ecommerce, helpdesk or AI automation.\n\n - Technical fluency: you can explain how webhooks, OAuth and integrations work and have made product decisions around them.\n\n - AI-native builder: you use tools like Claude, Cursor or v0 daily and have prototyped your own product ideas with them.\n\nStrong Signal: Not dealbreakers, but what separates a good hire from a great one.\n\n - You've run structured experiments or A/B tests and can say what the data did and didn't tell you.\n\n - You've built dashboards or visibility features people actually relied on.\n\n - You're confident with customers: you've sat in on calls, run demos, and know what end users really complain about.\n\n - You act like the CEO of your product area: strong opinions, and a habit of building and talking to customers without being asked.\n\nNice to Have: Bonus, not required.\n\n - Engineering background, or you've shipped production code yourself.\n\n\nNOT A FIT IF:\n\n - You wait to be told what to build.\n\n - You want a narrowly scoped PM seat with a fixed roadmap handed to you.\n\n - You're not comfortable being customer-facing or getting on a call to demo your own work.\n\n - You'd rather stay behind the product than own the messy, ambiguous parts.\n\n - You need a designer or engineer to turn your product vision into something people can click.\n\n\nWHY SIENA?\n\nReal ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox.\n\nWork that ships and matters. What you build reaches real consumer brands fast.\n\nA category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in.\n\nA team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one.\n\nGreat salary plus equity or stock grants. Own a piece of what you build.\n\nLearning budget. If you are growing, so are we.\n\nAI-fluency by default. Few places will push your work with production AI further or faster.\n\n\nOUR VALUES\n\nThe people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback - both giving and receiving it - because they care more about getting things right than being polite.\n\nThey maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward.\n\n\nOUR APPROACH TO AI\n\nThe people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem.\n\nEveryone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows.\n\nAt Siena, we're not just looking for people who can do a job. We're looking for people who want to break boundaries, create the future, and reshape industries. If that's you, we look forward to your application.\n\n\nHOW WE HIRE\n\nWe use AI-assisted screening tools as part of our hiring process. All decisions are made by humans. You can request a human-only review at talent@siena.cx.\n\nSiena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities."},{"id":"0ac30866-9135-4313-a5b0-54bbc87ccef8","title":"Founding Content Strategist ","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"United Kingdom","secondaryLocations":[{"location":"Remote - Europe","address":{"postalAddress":{"addressCountry":"United Kingdom"}}}],"publishedAt":"2026-09-18T18:20:53.227+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/siena/0ac30866-9135-4313-a5b0-54bbc87ccef8","applyUrl":"https://jobs.ashbyhq.com/siena/0ac30866-9135-4313-a5b0-54bbc87ccef8/application","descriptionHtml":"Siena is the Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns.
It runs as a connected multi-agent stack on top of a shared intelligence layer: agents that sell, support, listen, handle social and voice across the entire customer journey, turning every conversation into signal you can act on.
We are a small, fully distributed, global team. We have built leverage into how we work, which is what lets a team this size move at the speed we do.
We hire athletes. Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on. Low ego, high standards, fast clock.
If you want to set the bar rather than follow one, keep reading.
Siena is shipping faster than the market can absorb, and the words are not keeping up. The market learns about what we build too late, and when it does, the writing doesn't do the product justice. Today launch content is written by the founders and the growth team between everything else, and nobody owns it.
With several product launches back to back over the next two quarters and a Founding Creative Director coming in to own the visuals, we need one person who owns every word Siena puts in front of the market: founder-led LinkedIn, the company voice on socials, launches, blog posts, announcements, the scripts behind our videos.
You decide what we say, where, and how often, and then you write it. There is no content team underneath you and no copywriters to hand things to. You make the thing.
You own all of Siena's content: if it goes out under the Siena name and the market reads it, you wrote it or you signed off on it.
You set the strategy for founder-led LinkedIn and the company's own social accounts, write the posts, and own what they do.
You ship every product launch with its words ready, announcement, blog, social sequence and founder posts, working with the Creative Director so the words and the visuals land as one thing.
You write the scripts for every product video and marketing video, from the launch film to a 30-second product clip, and the Creative Director brings them to screen.
You study trends and top performing posts, in our category and outside it, and turn that into a point of view the team can act on, not a swipe file.
You know which content moved something, why, and where to double down, and you kill what doesn't work without being asked.
You use AI in every part of the work, research, drafting, analysis, distribution, and move faster than a content team would. Your taste is the final filter.
The Bar: If you're missing any of these, this isn't the role for you.
Published writing you can show across blog posts, launch announcements, social, and video scripts.
You have shipped content as the only writer at a company or brand, with no team or copywriters behind you.
You have worked in eCommerce or marketed to consumer brands and understand how their teams operate.
Strong Signal: Not dealbreakers, but what separates a good hire from a great one.
You were writing professionally before the current AI tools, and you can tell the difference between a sentence that sounds right and one that's true.
You can point to writing that changed what someone did, e.g. the line that got a head of CX to book the demo, the founder post that got forwarded inside a company, the launch that landed.
You use AI in every part of your work and none of it reads like AI.
You measure your own work and change course on the evidence, not on taste alone.
You have run founder-led or executive content before and can show what it did.
Nice to Have: Bonus, not required.
CX experience in eCommerce, on the brand side or the vendor side.
You have marketed AI, automation, or customer experience products.
You need a content team or copywriters underneath you to produce output.
You think content strategy is a calendar. A calendar isn't a point of view.
You are anti-AI, or you use AI and ship the first draft. Both are disqualifying.
Your best work happens on a slow, protected timeline. Here it's multiple launches in flight and feedback in hours, not weeks.
Real ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox.
Work that ships and matters. What you build reaches real consumer brands fast.
A category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in.
A team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one.
Great salary plus equity or stock grants. Own a piece of what you build.
Learning budget. If you are growing, so are we.
AI-fluency by default. Few places will push your work with production AI further or faster.
The people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback - both giving and receiving it - because they care more about getting things right than being polite.
They maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward.
The people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem.
Everyone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows.
At Siena, we're not just looking for people who can do a job. We're looking for people who want to break boundaries, create the future, and reshape industries. If that's you, we look forward to your application.
We use AI-assisted screening tools as part of our hiring process. All decisions are made by humans. You can request a human-only review at talent@siena.cx.
Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
","descriptionPlain":"MEET SIENA\n\nSiena is the Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns.\n\nIt runs as a connected multi-agent stack on top of a shared intelligence layer: agents that sell, support, listen, handle social and voice across the entire customer journey, turning every conversation into signal you can act on.\n\n\n\nTHE TEAM\n\nWe are a small, fully distributed, global team. We have built leverage into how we work, which is what lets a team this size move at the speed we do.\n\nWe hire athletes. Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on. Low ego, high standards, fast clock.\n\nIf you want to set the bar rather than follow one, keep reading.\n\n\nTHE ROLE\n\nSiena is shipping faster than the market can absorb, and the words are not keeping up. The market learns about what we build too late, and when it does, the writing doesn't do the product justice. Today launch content is written by the founders and the growth team between everything else, and nobody owns it. \n\nWith several product launches back to back over the next two quarters and a Founding Creative Director coming in to own the visuals, we need one person who owns every word Siena puts in front of the market: founder-led LinkedIn, the company voice on socials, launches, blog posts, announcements, the scripts behind our videos. \n\nYou decide what we say, where, and how often, and then you write it. There is no content team underneath you and no copywriters to hand things to. You make the thing.\n\n\nWHAT YOU'LL DO\n\n - You own all of Siena's content: if it goes out under the Siena name and the market reads it, you wrote it or you signed off on it.\n\n - You set the strategy for founder-led LinkedIn and the company's own social accounts, write the posts, and own what they do.\n\n - You ship every product launch with its words ready, announcement, blog, social sequence and founder posts, working with the Creative Director so the words and the visuals land as one thing.\n\n - You write the scripts for every product video and marketing video, from the launch film to a 30-second product clip, and the Creative Director brings them to screen.\n\n - You study trends and top performing posts, in our category and outside it, and turn that into a point of view the team can act on, not a swipe file.\n\n - You know which content moved something, why, and where to double down, and you kill what doesn't work without being asked.\n\n - You use AI in every part of the work, research, drafting, analysis, distribution, and move faster than a content team would. Your taste is the final filter.\n\n\nWHO YOU ARE\n\nThe Bar: If you're missing any of these, this isn't the role for you.\n\n - Published writing you can show across blog posts, launch announcements, social, and video scripts.\n\n - You have shipped content as the only writer at a company or brand, with no team or copywriters behind you.\n\n - You have worked in eCommerce or marketed to consumer brands and understand how their teams operate.\n\nStrong Signal: Not dealbreakers, but what separates a good hire from a great one.\n\n - You were writing professionally before the current AI tools, and you can tell the difference between a sentence that sounds right and one that's true.\n\n - You can point to writing that changed what someone did, e.g. the line that got a head of CX to book the demo, the founder post that got forwarded inside a company, the launch that landed.\n\n - You use AI in every part of your work and none of it reads like AI.\n\n - You measure your own work and change course on the evidence, not on taste alone.\n\n - You have run founder-led or executive content before and can show what it did.\n\nNice to Have: Bonus, not required.\n\n - CX experience in eCommerce, on the brand side or the vendor side.\n\n - You have marketed AI, automation, or customer experience products.\n\n\nNOT A FIT IF:\n\n - You need a content team or copywriters underneath you to produce output.\n\n - You think content strategy is a calendar. A calendar isn't a point of view.\n\n - You are anti-AI, or you use AI and ship the first draft. Both are disqualifying.\n\n - Your best work happens on a slow, protected timeline. Here it's multiple launches in flight and feedback in hours, not weeks.\n\n\n\n\n\nWHY SIENA?\n\nReal ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox.\n\nWork that ships and matters. What you build reaches real consumer brands fast.\n\nA category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in.\n\nA team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one.\n\nGreat salary plus equity or stock grants. Own a piece of what you build.\n\nLearning budget. If you are growing, so are we.\n\nAI-fluency by default. Few places will push your work with production AI further or faster.\n\n\nOUR VALUES\n\nThe people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback - both giving and receiving it - because they care more about getting things right than being polite.\n\nThey maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward.\n\n\nOUR APPROACH TO AI\n\nThe people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem.\n\nEveryone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows.\n\nAt Siena, we're not just looking for people who can do a job. We're looking for people who want to break boundaries, create the future, and reshape industries. If that's you, we look forward to your application.\n\n\nHOW WE HIRE\n\nWe use AI-assisted screening tools as part of our hiring process. All decisions are made by humans. You can request a human-only review at talent@siena.cx.\n\nSiena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities."}],"apiVersion":"1"}