About Us
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)
Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders.
About the Role
We are looking for a driven Enterprise Account Executive to join our dynamic and highly-experienced sales team at Socket. In this role, you'll drive our go-to-market strategy by managing the full sales cycle and working to build relationships with Security teams across enterprise organizations. You’ll have the opportunity to make a significant impact in shaping the future of our product, selling process and success in the Enterprise market.
What You'll Do
Meet and exceed revenue targets by working closely with enterprise organizations (>2,000 employees) Security teams.
Supplement inbound leads with self-generated outbound strategies for pipeline generation.
Develop innovative and repeatable sales strategies to drive opportunities and revenue.
Create an unparalleled customer experience throughout the sales life cycle.
Manage existing customer relationships to drive renewal and upsell opportunities.
Work cross-functionally across our go-to-market team as well as with partner organizations to drive strategic growth opportunities.
What You'll Bring
7 plus years of experience in an Enterprise Sales role for B2B SaaS solutions.
Experience selling in the cybersecurity (or related) industry.
Proven track record of meeting or exceeding sales quotas.
Measurable success in building and managing a qualified pipeline and a self-driven, hunter mindset.
An understanding of how to drive success in an early stage, fast-paced environment and take ownership to get the task done.
A collaborative mindset and the ability to build meaningful relationships throughout the sales process.
Strong written and verbal communication and experience communicating at every level including the C-Suite.
An aptitude to take on new projects outside the normal scope of the day to day role as needed.
The best candidates for Socket are talented, hard working, competitive, and not afraid to fail. They are team first but willing to take the lead with minimal guidance and supervision.
Willingness to travel for customer and company meetings as needed.
Our Interview Process
Informational call with someone from our Talent team
Virtual f2f with the Hiring Manager
Presentation phase
Internal Debrief
Final call with our Founder
References
Decision / Offer
Hiring is a big decision on both sides. Read more about our Hiring Philosophy and how we approach the process at Socket.
Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:
Market competitive salary bands
Meaningful equity program
Comprehensive health benefits for you and your family (99% coverage)
Flexible time-off, holidays, and winter shutdown to rest & recharge
Paid parental leave
Remote-first, with quarterly team off-sites
At Socket, we
Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
Move with urgency and focus: We prioritize swift, decisive action.
Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.
About Us
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)
Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders.
About the Role
Socket is looking for a Sales Engineer to support our enterprise customers. In this role you will be at the nexus between our customers and our engineering, product, and design teams. You'll work cross-functionally in order to provide technical education, guidance, and support in a pre-sales capacity.
What You'll Do
Lead discussions and product demonstrations to showcase capabilities; address customer challenges, respond to questions, and handle objections.
Craft technical content to guide customers in implementing specific use cases or extending our solution.
Collaborate with account teams to understand customer requirements and translate them to Socket capabilities, emphasizing business value.
Support Proof of Concepts (POCs) that align with customer requirements; provide technical expertise, troubleshooting, and guidance throughout the evaluation process.
Provide guidance on integrating solutions into the customer's existing infrastructure.
Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing, and Sales.
Collaborate with Customer Success to drive post-sales revenue, ensure retention, and contribute to growth.
Execute cross-functional projects involving teams such as Engineering, Sales, and Marketing.
Ability to travel up to 25% for customer meetings, onsite engagements, and industry events.
What You'll Bring
Required:
7 plus years of pre-sales experience in a Sales Engineering or Solutions Engineering role.
Hands-on experience working with enterprise customers in the security or technical SaaS space.
Ability to multitask and efficiently handle multiple competing priorities, delegating when necessary while being highly organized, detail oriented, and demonstrating excellent time management skills.
Empathetic mindset for the customer and a commitment to delving deep into the challenges they present or experience.
Ability to work cross-functionally and contribute directly to Sales, Product and Engineering teams.
Ability and desire to learn new tools and technologies.
Familiarity with web APIs, SDKs, and other technical frameworks is a plus.
Experience with open source, vulnerability management / SCA
Must be able to read/write basic scripts in languages Python, JS, or Golang.
Knowledge of common source control managers such as gitlab or bitbucket.
Preferred:
CS degree or equivalent industry experience.
Hands on experience working with medium to large customers up to 1000 employees.
Relevant security domain experience and familiarity with vulnerability management SCA tools.
Experience with AI and Large Language Models (LLM)
Our Interview Process
Phone Screen with our Talent Team
Virtual f2f with the Hiring Manager
Virtual f2f with a few members of the team
Presentation
Final call with our Founder
Debrief
References
Offer
Hiring is a big decision on both sides. Read more about our Hiring Philosophy and how we approach the process at Socket.
Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:
Market competitive salary bands
Meaningful equity program
Comprehensive health benefits for you and your family (99% coverage)
Flexible time-off, holidays, and winter shutdown to rest & recharge
Paid parental leave
Remote-first, with quarterly team off-sites
At Socket, we
Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
Move with urgency and focus: We prioritize swift, decisive action.
Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.
About Us
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)
Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders.
About the Role
Join Socket to build and scale our patching infrastructure that delivers secure, vetted packages to developers worldwide. You’ll be at the forefront of supply chain security, creating patches for critical vulnerabilities and building the systems that help the entire open source ecosystem stay secure.
This role combines deep technical work with meaningful community impact that benefits the entire ecosystem. As an early member of the Socket team, you’ll help shape how we scale this technology across the JavaScript ecosystem and beyond.
What You'll Do
Master Socket workflows, tools, and patching processes
Lead patching efforts for high-impact vulnerabilities across npm packages
Scale patch production to dozens or hundreds of patches per week
Help select and prioritize high-value patches
Provide technical input on patch prioritization based on ecosystem and customer impact
Build and improve automated patching infrastructure and tooling
Design and implement scalable patch generation and delivery systems
Develop automated vulnerability detection and patch creation workflows
Build APIs and integrations to deliver certified packages
Create tooling for patch quality assurance and testing
Work with security researchers to understand and patch critical vulnerabilities
Help shape the technical roadmap for expansion
Give developers quick, safe remediation options for widely-used packages
Help secure the software supply chain for millions of developers
What You'll Bring
Required:
3+ years of software engineering experience with production systems
Strong proficiency in Node.js, JavaScript, and TypeScript
Experience with package managers (npm, yarn, pnpm) and the JavaScript ecosystem
Understanding of software security concepts and vulnerability management
Experience building and scaling APIs and data processing pipelines
Familiarity with automated testing, CI/CD, and deployment systems
Preferred:
Experience with security tooling, vulnerability scanning, or patch management
Knowledge of software supply chain security challenges
Experience with other package ecosystems (Python, Go, Rust, etc.)
Open source contributions or package maintenance experience
Background in DevSecOps or security engineering
Experience with high-throughput data processing systems
Our Interview Process
Informational with a member from our Talent Team
Hiring Manager Interview
Take-home problem
Internal review of take-home
Live review of take-home
Debrief
Final Interview with Feross
References
Decision/Offer
Hiring is a big decision on both sides. Read more about our Hiring Philosophy and how we approach the process at Socket.
Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:
Market competitive salary bands
Meaningful equity program
Comprehensive health benefits for you and your family (99% coverage)
Flexible time-off, holidays, and winter shutdown to rest & recharge
Paid parental leave
Remote-first, with quarterly team off-sites
At Socket, we
Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
Move with urgency and focus: We prioritize swift, decisive action.
Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.
About Us
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)
Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders.
About the Role
We're looking for a high-performing Python focused Forward Deployed Engineer to serve as the technical bridge between Socket's enterprise customers and our engineering teams. In this role, you'll combine your software development expertise with exceptional customer skills to drive successful implementations, write custom code, and build the foundation for our professional services offering. You'll play a critical role in ensuring our largest customers achieve maximum value from Socket's security platform while helping shape the future of our technical services.
This role is remote with 20-30% travel required for customer onsite engagements.
What You'll Do
Serve as the primary technical advisor and trusted expert for 5-8 enterprise accounts.
Write custom code, scripts, and integrations to solve complex customer implementation challenges.
Lead technical onboarding sessions, training workshops, and hands-on implementation guidance.
Develop custom SAST rules, CVE rules, and security policies tailored to customer environments.
Coordinate seamless technical rollouts and integrations across complex enterprise environments.
Build and maintain strong relationships with customer engineering teams and security stakeholders.
Create standardized technical documentation, best practices guides, and reusable implementation playbooks.
Facilitate communication between customers and internal product teams, translating feedback into actionable insights.
Conduct on-site technical engagements including security assessments, alert optimization, and advanced configuration.
Review and optimize customer alert configurations, reducing noise and improving security coverage.
Anticipate technical challenges and proactively develop solutions that drive product adoption and customer success.
Support the development of billable professional services offerings and advanced technical consulting.
What You'll Bring
5+ years of software development experience with strong coding skills in Python.
Proven track record building integrations, APIs, webhook implementations, and automation scripts in production environments.
Exceptional communication and presentation skills with natural ability to explain complex technical concepts.
A customer-first mindset — you genuinely enjoy solving problems for clients and building lasting relationships.
Strong understanding of modern development workflows, CI/CD pipelines, and DevOps practices.
Knowledge of security tools, vulnerability management, and software composition analysis preferred.
Experience with open source ecosystems and supply chain security concepts.
Comfortable with travel and on-site customer engagements as the face of Socket's technical expertise.
Experience with scripting and automation for DevOps or security use cases.
Our Interview Process
Informational with a member of our Talent Team
Virtual f2f with the Hiring Manager
Take Home + Virtual f2f with a Peer
Take-home + Virtual Panel Presentation
Internal Debrief
Final Interview with our CEO, Feross
References
Decision/Offer
Hiring is a big decision on both sides. Read more about our Hiring Philosophy and how we approach the process at Socket.
Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:
Market competitive salary bands
Meaningful equity program
Comprehensive health benefits for you and your family (99% coverage)
Flexible time-off, holidays, and winter shutdown to rest & recharge
Paid parental leave
Remote-first, with quarterly team off-sites
At Socket, we
Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
Move with urgency and focus: We prioritize swift, decisive action.
Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.
About Us
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)
Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders.
About the Role
Socket is looking for a Sales Engineer to support our commercial customers. In this role you will be at the nexus between our customers and our engineering, product, and design teams. You'll work cross-functionally in order to provide technical education, guidance, and support in a pre-sales capacity.
What You'll Do
Lead discussions and product demonstrations to showcase capabilities; address customer challenges, respond to questions, and handle objections.
Craft technical content to guide customers in implementing specific use cases or extending our solution.
Collaborate with account teams to understand customer requirements and translate them to Socket capabilities, emphasizing business value.
Support Proof of Concepts (POCs) that align with customer requirements; provide technical expertise, troubleshooting, and guidance throughout the evaluation process.
Provide guidance on integrating solutions into the customer's existing infrastructure.
Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing, and Sales.
Collaborate with Customer Success to drive post-sales revenue, ensure retention, and contribute to growth.
Execute cross-functional projects involving teams such as Engineering, Sales, and Marketing.
Ability to travel up to 25% for customer meetings, onsite engagements, and industry events.
What You'll Bring
5+ years in pre-sales technical roles (Sales Engineer, Solutions Engineer, Solutions Architect, TAM) with commercial customers
Prior experience in security, developer tools, or SaaS environments
Hands-on technical background: prior software engineering, data science, or equivalent role
Deep familiarity with package managers (at least one of npm or PyPI) and programming ecosystems (at least one of JavaScript or Python)
Understanding of software supply chain security and vulnerability management concepts
Ability to read/write basic scripts in Python, JS, or Go
Knowledge of source control systems (Git, GitHub, GitLab, Bitbucket)
RESTful API and integration experience
Our Interview Process
Phone Screen with our Talent Team
Virtual f2f with the Hiring Manager
Virtual f2f with members of our Sales Team
Presentation
Final call with our Founder
Debrief
References
Offer
Hiring is a big decision on both sides. Read more about our Hiring Philosophy and how we approach the process at Socket.
Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:
Market competitive salary bands
Meaningful equity program
Comprehensive health benefits for you and your family (99% coverage)
Flexible time-off, holidays, and winter shutdown to rest & recharge
Paid parental leave
Remote-first, with quarterly team off-sites
At Socket, we
Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
Move with urgency and focus: We prioritize swift, decisive action.
Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.
About Us
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)
Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders.
About the Role
We're seeking a Sales Engineer to lead Socket's growth in Europe: a unique hybrid role combining pre-sales technical expertise with post-sale customer success ownership. You'll be the bridge between prospects evaluating Socket and existing customers expanding their usage, driving both deal closure and long-term customer outcomes.
What You’ll Do
Pre-Sales & Demos:
Lead technical discussions and product demonstrations tailored to prospect needs
Design and execute proofs of concept (POCs) that enable prospects to evaluate Socket effectively
Address technical objections, troubleshoot issues, and build customer confidence
Translate Socket's capabilities into business value for security and engineering teams
Post-Sales & Growth:
Own the success and growth of assigned European enterprise accounts
Create and execute success plans aligned to customer goals with clear KPIs
Drive feature adoption and expansion opportunities across the customer base
Conduct QBRs and renewal discussions
Escalate customer feedback to product and engineering teams
Cross-Functional Partnership:
Collaborate with Sales, Product, Engineering, and CS teams to understand customer needs
Contribute to scalable processes and playbooks for European enterprise accounts
Provide strategic feedback on market needs and feature requests
Support the creation of technical documentation and integration guides
What You'll Bring
5+ years in pre-sales technical roles (Sales Engineer, Solutions Engineer, Solutions Architect, TAM) with enterprise customers
2+ years of experience in customer success, account management, or post-sale technical roles
Prior experience in security, developer tools, or SaaS environments
Hands-on technical background: prior software engineering, data science, or equivalent role
Deep familiarity with package managers (at least one of npm or PyPI) and programming ecosystems (at least one of JavaScript or Python)
Understanding of software supply chain security and vulnerability management concepts
Ability to read/write basic scripts in Python, JS, or Go
Knowledge of source control systems (Git, GitHub, GitLab, Bitbucket)
RESTful API and integration experience
Hiring is a big decision on both sides. Read more about our Hiring Philosophy and how we approach the process at Socket.
Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:
Market competitive salary bands
Meaningful equity program
Comprehensive health benefits for you and your family (99% coverage)
Flexible time-off, holidays, and winter shutdown to rest & recharge
Paid parental leave
Remote-first, with quarterly team off-sites
At Socket, we
Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
Move with urgency and focus: We prioritize swift, decisive action.
Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.
About Us
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)
Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders.
About the Role
Socket is looking for a Threat Researcher to join our growing Threat Intelligence Team. In this role, you’ll tackle cutting-edge threats in the software supply chain, leveraging our proprietary AI-based scanner and building tools to enhance malware analysis. You’ll secure open source ecosystems, strengthen threat detection across multiple programming languages, and conduct research that helps protect developers and organizations worldwide. This is not an entry-level position. This is a hands-on role for someone passionate about threat hunting, security research, automation, and turning insights into actionable defenses.
What You'll Do
Analyze numerous unique threats daily, maintaining a standard of quality that sets the industry benchmark for supply chain security.
Author high-impact technical blog posts on malicious open source code packages and extensions, and publish deep-dive research pieces on malicious campaigns, threat actor profiles, novel attack vectors, and ecosystem-wide trends.
Design and build automated scripts and tools to streamline malware analysis, enhancing our data collection, threat analysis, and threat hunting workflows.
Partner with our engineering team to integrate your research into our core product, turning manual insights into scalable, real-time protection.
Leverage expertise in open source software ecosystems to enhance security across package registries, browser extensions (Chrome/VS Code), and proactively monitor GitHub/GitLab for emerging malicious campaigns.
Track APT (Advanced Persistent Threat) adversaries, characterizing various TTPs (Tactics, Techniques, and Procedures), capabilities, infrastructure, and campaigns.
What You'll Bring
Required:
3+ years of work experience and a master’s degree in computer science, engineering, or a related field (or equivalent experience).
Technical experience across several areas of security operations, including investigations, incident response and management, digital forensics, malware analysis, reverse engineering, threat intelligence, threat hunting, and detection engineering.
Excellent communication skills and the ability to assess the relevance and impact of threats.
Experience building tools for automation, data collection, and threat hunting.
Passion for open source and code.
Preferred:
Familiarity with TypeScript/JavaScript and/or other programming languages and ecosystems protected by Socket.
Experience leveraging LLMs or AI-based tools for threat detection.
Hiring is a big decision on both sides. Read more about our Hiring Philosophy and how we approach the process at Socket.
Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:
Market competitive salary bands
Meaningful equity program
Comprehensive health benefits for you and your family (99% coverage)
Flexible time-off, holidays, and winter shutdown to rest & recharge
Paid parental leave
Remote-first, with quarterly team off-sites
At Socket, we
Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
Move with urgency and focus: We prioritize swift, decisive action.
Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.
About Us
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)
Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders.
About the Role
Help us scale. Socket ships daily to an ever-growing group of customers. As our customer base grows, we’re building features and systems at lightning speed, and we need to ensure that our infrastructure and tooling meets that demand. You’ll be critical part of the team that supports this growth.
Grow the team and culture: As an early member of the team, you will form the defining DNA for the company's culture and our future team. Our ability to build a market-defining product is solely dependent on the culture we foster.
Set up foundational frameworks: You'll join at the genesis of something totally new and come into a fast-paced environment. We value process-driven systems that enable us to work smarter as we scale, and you'll build out systems that will serve as guide rails for the engineering team.
What You'll Do
Partner closely with our engineers to debug production issues, improve performance, and design systems that scale reliably
Own and evolve Socket’s infrastructure, with a focus on reliability, performance, and cost as we scale
Help define and evolve SLIs and SLOs for new and existing systems, turning reliability into something that can be measured and improved
Debug, maintain, and improve our deployment pipeline, including addressing failures in production and driving meaningful improvements over time
Build and maintain observability across our systems (metrics, logs, traces) to support faster detection and resolution of issues
Participate in an on-call rotation and drive incident reviews with an emphasis on concrete follow-ups and system improvements
What You'll Bring
5+ years of software development experience, including 1+ year in a DevOps or SRE role.
Comfortable working on a distributed, cross-functional team where priorities shift and the problems change day to day
Experience scaling and operating production web applications, preferably in a TypeScript / NodeJS environment
Strong knowledge of relational databases, with Postgres preferred
Hands-on experience building and using observability systems (Prometheus/Mimir, OpenTelemetry, Grafana)
Experience with container orchestration (Docker, Kubernetes)
Practical experience managing infrastructure-as-code with Terraform
Experience running systems in a cloud environment, with GCP preferred
Experience building and maintaining CI/CD pipelines (e.g. GitHub Actions)
Our Interview Process
Informational with a member from our Talent Team
Hiring Manager Interview
Technical Interviews
Debrief
Final Interview with Feross
References
Decision/Offer
Hiring is a big decision on both sides. Read more about our Hiring Philosophy and how we approach the process at Socket.
Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:
Market competitive salary bands
Meaningful equity program
Comprehensive health benefits for you and your family (99% coverage)
Flexible time-off, holidays, and winter shutdown to rest & recharge
Paid parental leave
Remote-first, with quarterly team off-sites
At Socket, we
Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
Move with urgency and focus: We prioritize swift, decisive action.
Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.
About Us
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)
Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders.
Socket is looking for a Sales Engineer to support our SMB Clients. In this role you will be at the nexus between our customers and our engineering, product, and design teams. You'll work cross-functionally in order to provide technical education, guidance, and support in a pre-sales capacity.
What You’ll Do:
Lead discussions and product demonstrations to showcase capabilities; address customer challenges, respond to questions, and handle objections.
Craft technical content to guide customers in implementing specific use cases or extending our solution.
Collaborate with account teams to understand customer requirements and translate them to Socket capabilities, emphasizing business value.
Support Proof of Concepts (POCs) that align with customer requirements; provide technical expertise, troubleshooting, and guidance throughout the evaluation process.
Provide guidance on integrating solutions into the customer's existing infrastructure.
Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing, and Sales.
Collaborate with Customer Success to drive post-sales revenue, ensure retention, and contribute to growth.
Execute cross-functional projects involving teams such as Engineering, Sales, and Marketing.
Ability to travel up to 25% for customer meetings, onsite engagements, and industry events.
What You'll Bring
Prior technical experience in roles like Software Development, TAM, Solutions Architect, Product Support, etc
Hands-on experience working in customer facing roles.
Ability to multitask and efficiently handle multiple competing priorities, delegating when necessary while being highly organized, detail oriented, and demonstrating excellent time management skills.
Empathetic mindset for the customer and a commitment to delving deep into the challenges they present or experience.
Ability to work cross-functionally and contribute directly to Sales, Product and Engineering teams.
Ability and desire to learn new tools and technologies.
Familiarity with web APIs, SDKs, and other technical frameworks is a plus.
Must be able to read/write basic scripts in languages Python, JS, or Golang.
Knowledge of common source control managers such as gitlab or bitbucket.
Nice to Haves:
CS degree or equivalent industry experience.
Experience with open source, vulnerability management / SCA
Hands on experience working with medium to large customers up to 1000 employees.
Relevant security domain experience and familiarity with vulnerability management SCA tools.
Experience with AI and Large Language Models (LLM)
Our Interview Process
Phone Screen with our Talent Team
Virtual f2f with the Hiring Manager
Virtual f2f with a few members of the team
Presentation
Call with our VP of Customer Engineering
Final call with our Founder
References
Offer
Hiring is a big decision on both sides. Read more about our Hiring Philosophy and how we approach the process at Socket.
Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:
Market competitive salary bands
Meaningful equity program
Comprehensive health benefits for you and your family (99% coverage)
Flexible time-off, holidays, and winter shutdown to rest & recharge
Paid parental leave
Remote-first, with quarterly team off-sites
At Socket, we
Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
Move with urgency and focus: We prioritize swift, decisive action.
Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.
About Us
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)
Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders.
About the Role
We're looking for a Technical Support Engineer to join as Socket's dedicated support hire in APAC, based in Australia. You'll be the go-to person for developers and security teams across Zendesk, Slack, and Discord, working to resolve the majority of issues independently. Day to day, that looks like troubleshooting technical issues, guiding customers through Socket's products, and building out the docs and resources that reduce repeat questions. You'll jump on video calls with enterprise customers when needed and flag patterns that shape our product roadmap. The runbooks you write, the macros you build, and the patterns you spot will shape how Socket scales support going forward.
This role works 8am to 5pm within your time zone in Australia, with some overlap with other global time zones.
Responsibilities
Own inbound support tickets during APAC hours from first response through resolution, meeting SLA targets independently.
Dig into integration issues across Socket's GitHub App, CLI, API, and CI/CD pipeline checks by reading logs, tracing webhook failures, inspecting JSON payloads, and reproducing edge cases.
When something needs to go to Engineering, send it with everything they need: repro steps, scan output, environment details, and your best hypothesis.
Understand package ecosystems well enough to explain scan results, manifest files, lockfile behaviors, and flagged risks to both developers and security stakeholders.
Build out support resources including runbooks, troubleshooting guides, and Zendesk macros for common issues.
Spot patterns in tickets and bring recurring issues and undocumented edge cases back to the Customer Engineering and Product teams.
Keep the broader team in the loop with clear, thorough handoffs.
Must be located in Australia
What We're Looking For
2+ years in technical support, support engineering, or TAM at a B2B SaaS company,
Supported developer-facing products with API/integration complexity, or have strong linux system administration and troubleshooting experience.
Comfortable in a terminal and with code. Reading a JSON payload, parsing a stack trace, understanding what a lockfile does, and writing or tweaking a basic Python or JavaScript script should all feel familiar.
A solid grasp of developer workflows. You know what a CI/CD pipeline does, how build processes work, and what it means when a dependency gets flagged.
Some familiarity with the security or DevSecOps space is a plus. SCA tools, CVEs, SBOM, supply chain risk. You do not need to be a security researcher, but caring about the problem goes a long way.
Clear, concise written English. Most communication here happens async and in writing, so getting your point across cleanly matters.
A habit of writing things down. When you solve something, your instinct is to document it so the next person does not have to start from scratch.
Experience with Zendesk or a similar ticketing tool is a plus, as is exposure to open source ecosystems (npm, PyPI, Maven) or CI tooling like GitHub Actions or CircleCI.
Ability to work 8am - 5pm within your time zone in Australia, Monday through Friday; plus availability for rotational on-call support for weekend/holiday rotation.
Our Interview Process
Informational with a member from our Talent Team
Virtual f2f with the Hiring Manager
Technical Interviews
Presentation phase
Final call with our Founder
References
Decision/Offer
Hiring is a big decision on both sides. Read more about our Hiring Philosophy and how we approach the process at Socket.
Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:
Market competitive salary bands
Meaningful equity program
Comprehensive health benefits for you and your family (99% coverage)
Flexible time-off, holidays, and winter shutdown to rest & recharge
Paid parental leave
Remote-first, with quarterly team off-sites
At Socket, we
Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
Move with urgency and focus: We prioritize swift, decisive action.
Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.
About Us
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)
Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders.
In this role, you'll help build and scale Socket's EMEA business by owning the full sales cycle across mid-market and enterprise accounts. You'll partner closely with security, engineering, and executive stakeholders while helping shape our regional go-to-market strategy, sales process, and customer expansion efforts.
What You'll Do
Meet and exceed revenue targets across mid-market and enterprise organizations throughout EMEA.
Build and manage a healthy pipeline through a combination of inbound demand, outbound prospecting, partner relationships, and customer referrals.
Own opportunities ranging from fast-moving commercial transactions to complex multi-stakeholder enterprise sales cycles.
Create an unparalleled customer experience throughout the sales life cycle.
Partner with Customer Success to drive customer expansion, strategic account growth, and long-term customer success.
Partner with the EMEA leadership to establish repeatable processes, local market strategy, and best practices as we scale the region.
Provide market feedback to Product, Marketing, and Leadership teams to influence roadmap and go-to-market decisions.
What You'll Bring
5+ years of experience selling B2B SaaS solutions.
Experience selling to security leaders, engineering leaders, platform teams, or developer-focused organizations.
Curiosity about software development, open source, cloud infrastructure, and modern security practices.
Proven track record of meeting or exceeding sales quotas.
Demonstrated success building pipeline in new or developing territories through a combination of outbound prospecting, partner engagement, and relationship-driven selling.
Experience operating in an early-stage or high-growth environment where processes, messaging, and strategy are still evolving.
Experience navigating a variety of deal sizes and sales motions, from transactional commercial opportunities to complex enterprise procurement processes.
A collaborative mindset and the ability to build meaningful relationships throughout the sales process.
Strong written and verbal communication and experience communicating at every level including the C-Suite.
The best candidates for Socket are talented, hard working, competitive, and not afraid to fail. They are team first but willing to take the lead with minimal guidance and supervision.
Willingness to travel for customer and company meetings as needed.
Hiring is a big decision on both sides. Read more about our Hiring Philosophy and how we approach the process at Socket.
Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:
Market competitive salary bands
Meaningful equity program
Comprehensive health benefits for you and your family (99% coverage)
Flexible time-off, holidays, and winter shutdown to rest & recharge
Paid parental leave
Remote-first, with quarterly team off-sites
At Socket, we
Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
Move with urgency and focus: We prioritize swift, decisive action.
Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.
About Us
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)
Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders.
We're hiring an Engineering Manager to help lead our engineering team as we scale.
In this role, you'll work closely with engineers on technical challenges while helping the team navigate ambiguity, make thoughtful decisions, and deliver with speed and quality. Rather than directing every solution, you'll facilitate productive technical discussions, build alignment, and create the conditions for our engineers to do their best work.
We're looking for someone who can think strategically, stay close enough to the technical work to understand trade-offs, ask good questions, and help guide technical decisions, while leading through influence rather than authority. You'll help the team balance long-term technical investments with near-term execution, maintain a high bar for engineering quality, and create the clarity and alignment that enables engineers to move quickly without sacrificing thoughtful decision-making.
Lead and grow a high-performing team of engineers by building a culture of trust, ownership, and autonomy where people can do their best work, make decisions, and continue to develop.
Partner closely with engineering and go-to-market stakeholders to ensure the team is solving the right problems - not just building the right solutions.
Stay engaged with technical decisions, helping the team reason through architecture, trade-offs, and complexity, without needing to make every decision yourself.
Improve the process of how we work, identifying bottlenecks, refining processes, and automating away toil.
Bring clarity to ambiguous problems by helping the team align on priorities, make thoughtful decisions, and maintain strong execution.
Balance long-term technical investments with near-term business needs, ensuring the team delivers sustainable, high-quality outcomes.
Foster a culture of ownership, accountability, and continuous improvement where engineers are empowered to lead and make decisions.
Experience leading engineering teams in a fast-moving environment where priorities and solutions are not always clearly defined.
Instinct to step toward ambiguous or unowned problems, including the unglamorous seams between teams.
Strong technical judgment and the ability to engage deeply in architectural discussions, understand trade-offs, and guide technical decisions.
Comfort working in a TypeScript/JavaScript ecosystem is a plus, though we value strong engineering fundamentals over experience with a specific language or framework.
Strong product sense: able to talk directly to customers, absorb inputs from many sources, and determine how a product should work.
Communication that keeps other teams informed on your team’s goals, needs, and progress, and that provides your team with enough context to make good decisions even if you aren’t in the room.
Experience managing in a remote environment, ideally with a globally-distributed team.
Hiring is a big decision on both sides. Read more about our Hiring Philosophy and how we approach the process at Socket.
Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:
Market competitive salary bands
Meaningful equity program
Comprehensive health benefits for you and your family (99% coverage)
Flexible time-off, holidays, and winter shutdown to rest & recharge
Paid parental leave
Remote-first, with quarterly team off-sites
At Socket, we
Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
Move with urgency and focus: We prioritize swift, decisive action.
Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.
About Us
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)
Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders.
We are hiring a Compliance Engineering Lead to own compliance as an engineered system rather than a calendar of reminders.
Socket sells to security teams. Our customers ask harder questions than most buyers ask, and they are right to. That means our SOC 2 Type II, our path to ISO 27001, our risk and vendor programs, and the assurance artifacts we put in front of enterprise buyers all have to be genuinely well run, not merely present. The credibility of what we sell depends on it.
This is a foundational role, and it is deliberately an engineering role. The person we want does not manage compliance by chasing people for screenshots. They write code against APIs, build control tests that run on a schedule and fail loudly, and treat evidence collection as a pipeline with an owner and an SLA. You will own the compliance platform decision, including whether the platform we use today is the right one. If your answer is that we should build more of it ourselves, make that case.
You will report directly to the CISO, own the compliance program end to end, and hire and lead your first teammate, a customer trust hire focused on security questionnaires, RFPs, and contract security review with Legal. You will shape what GRC at Socket becomes.
Own SOC 2 Type II end to end. Run the observation window, the auditor relationship, and the evidence pipeline behind both. Scope the audit and make sure the controls we describe are the controls that actually run. You own the report our customers read.
Take Socket through ISO 27001 certification. Define the scope and the ISMS, run the gap assessment and internal audit, prepare the organization and get us certified. Enterprise customers are asking for this now. Then keep the ISMS alive as something the company uses rather than something the auditor visits.
Make evidence collection continuous, automated, and boring. Write and maintain automation that pulls evidence directly from the systems of record: GCP, GitHub, our identity provider, MDM, ticketing. Build control monitoring that alerts on drift the day it happens instead of surfacing it the week before an audit. Every recurring manual task you inherit is a candidate for deletion.
Turn risk management and vendor risk into working programs. Maintain a risk register that reflects the risks we actually carry and that leadership uses when making decisions. In partnership with our external security partner, run third party risk with real tiering, real reviews, and a renewal cadence that holds.
Own the customer-facing assurance surface. Launch and maintain our trust portal, and build the library of artifacts that answers enterprise buyers before they send a spreadsheet. Measure your success by how much questionnaire load disappears, not by how quickly it gets processed.
Scope our AI assurance posture. Our customers are shipping AI systems and so are we. Evaluate what matters: ISO/IEC 42001, emerging AI agent assurance standards such as AIUC-1, the EU AI Act, and the NIST AI Risk Management Framework. Inform which of these to commit to, in what order, and what it would take. This is open ground and you will help decide what Socket does here.
You have personally owned at least two full SOC 2 Type II cycles as the accountable person. Not contributed to them. Owned them, including the auditor relationship, the scoping arguments, the evidence, and the findings. You can describe a control that failed, why, and what you changed so it stopped failing.
ISO 27001 depth. You have taken an organization through certification or run an ISMS through surveillance audits, and you know the difference between an ISMS that works and a binder that satisfies an auditor.
You build automations. Comfortable building and maintaining automations against services. You can operate with GCP, GitHub, Iru and other reaching for a scheduled job before a recurring calendar reminder. You do not need to be a software engineer by training. You do need to be someone who automates.
Clear opinions about compliance platforms. Hands-on experience with Drata, Vanta, or similar, and specific views on where these tools create leverage and where they create the appearance of control.
The judgment to prioritize. You can tell the difference between a control gap that represents real risk and one that represents an auditor's formatting preference, and you spend the company's time accordingly.
Writing that holds up in front of four audiences. Auditors, enterprise security reviewers, engineers, and executives.
The instinct to step toward unowned problems, including the unglamorous seams between Security, Engineering, Legal, and Go-to-Market. Compliance at a company our size lives in those seams.
Experience in a remote, fast-moving environment where priorities shift and nobody hands you a fully defined program.
Nice to Have:
Exposure to AI governance frameworks (ISO/IEC 42001, NIST AI RMF, EU AI Act); experience at a security vendor or another company held to a higher bar by its own customers; contract security review alongside Legal; having built compliance automation in-house rather than buying it.
Informational with a member of our Talent Team
Hiring Manager interview with our CISO
Working session: walk us through a control you automated, and design an evidence pipeline with us
Cross-functional interviews with Engineering and Go-to-Market
Debrief
Decision and offer
Hiring is a big decision on both sides. Read more about our Hiring Philosophy and how we approach the process at Socket.
Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:
Market competitive salary bands
Meaningful equity program
Comprehensive health benefits for you and your family (99% coverage)
Flexible time-off, holidays, and winter shutdown to rest & recharge
Paid parental leave
Remote-first, with quarterly team off-sites
At Socket, we
Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
Move with urgency and focus: We prioritize swift, decisive action.
Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.
About Us
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)
Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders.
About the Role
You'll own customer success post-sale, working specifically with large enterprise accounts that have complex technical environments and dependency ecosystems. That means understanding how each customer wants to use Socket, helping them get there, and solving problems when things break.
This is a product-focused, technical role. You'll spend your time learning customer environments, asking the right questions to uncover blockers, and translating product capabilities into solutions. You're also the front line for technical support. We don't have a separate support team. When something doesn't work as expected, you investigate.
AEs own renewals and expansion. You own making the customer successful with the product.
What You'll Do
Account Management
Own post sales relationship as the main point of contact and technical advisor
Strategize with AEs on upsells, renewals and expansions
Relationship building and executive alignment with our Champions
Conducting Quarterly Business Reviews with strategic customers
Build measurable customer success plans
Onboarding & Implementation
Lead technical onboarding for new enterprise customers, from initial setup through full integration
Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling
Build repeatable onboarding playbooks, scripts, and automations that reduce time-to-value
Technical Troubleshooting
Investigate and resolve integration, configuration, and compatibility issues
Respond to customer issues in dedicated Slack channels
Use logs and telemetry to identify root causes and document fixes
Escalate to Engineering when needed and follow through to resolution
Product Enablement
Run discovery conversations to understand customer goals and use cases
Translate complex product capabilities into practical, developer-friendly guidance
Conduct architecture reviews and security posture assessments
Deliver workshops, office hours, and deep-dives that drive adoption
Customer Advocacy
Bring technical feedback and field intelligence back to Product and Engineering
Surface patterns that inform roadmap priorities
Contribute documentation and internal tooling to scale the Technical Success practice
What You'll Bring
4+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)
2+ years of experience being the dedicated point of contact for customers with an emphasis on quarterly health checks and success
Background in Socket's key product areas: Application Security, DevSecOps, package managers, or open-source ecosystems OR Linux systems administration, networking, firewalls, and Docker
Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.)
Ability to read and reason about code (JavaScript, Python, TypeScript)
Familiarity with APIs, webhooks, and SaaS integration patterns
Comfort troubleshooting in production environments alongside engineering teams
Clear written and verbal communication with developers, security practitioners, and executives
Willingness to travel for customer and company meetings as needed
Nice to Have
Experience managing large enterprise accounts with complex technical environments and dependency ecosystems
Experience with SCA, dependency management, or security scanning tools
Contributions to open-source projects
Tools You'll Use
Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana
Our Interview Process
Informational call with someone from our Talent team
Virtual f2f with technical leadership
Virtual f2f with a peer
Presentation
Final interview with our Founder & CEO
References
Decision
Hiring is a big decision on both sides. Read more about our Hiring Philosophy and how we approach the process at Socket.
Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:
Market competitive salary bands
Meaningful equity program
Comprehensive health benefits for you and your family (99% coverage)
Flexible time-off, holidays, and winter shutdown to rest & recharge
Paid parental leave
Remote-first, with quarterly team off-sites
At Socket, we
Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
Move with urgency and focus: We prioritize swift, decisive action.
Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.
About Us
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)
Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders.
About the Role
Build product: This role will require you to move fast, prioritize ruthlessly, and be focused on the end user. Your voice will be essential in shaping the product and the roadmap, and your decisions will have immediate and far-reaching impact. You will work in collaboration with the engineering and design teams.
Grow the team and culture: As an early member of the team, you will form the defining DNA for the company's culture and our future team. Our ability to build a market-defining product is solely dependent on the culture we foster.
Set up foundational frameworks: You'll join at the genesis of something totally new and come into a fast-paced environment. We value process-driven systems that enable us to work smarter as we scale, and you'll build out design systems that will serve as guide rails for the engineering team.
What You'll Do
Contribute to the development of the Socket web application end-to-end
Work with the design team to develop interfaces that abstract away complexities and delivers an elegant and delightful user experience
Write APIs to deliver data from multiple data sources
Extract and transform data from 3rd party APIs
Help shape the roadmap and plan sprints that allow us to quickly deliver features and be agile to user feedback
Be a key part of hiring, including interviewing and providing input into team growth decisions
What You'll Bring
You've worked on an early stage team in a 0-1 role and would like to get back to building the foundations again
Experience with designing and implementing production web applications
Experience with building and integrating APIs and relational databases like Postgres
Proficiency with Node.js, JavaScript, React, and TypeScript
Not bound to a particular tech stack and can learn new technologies on-the-go
Bonus points for experience with any of the following technologies GraphQL, ElasticSearch, Headless browsers, data pipelines
Our Interview Process
Informational with a member from our Talent Team
Hiring Manager Interview
Technical Interviews
Debrief
Final Interview with Feross
References
Decision/Offer
Leveling and compensation will be aligned dynamically throughout the interview process to match your technical scope and background.
Hiring is a big decision on both sides. Read more about our Hiring Philosophy and how we approach the process at Socket.
Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:
Market competitive salary bands
Meaningful equity program
Comprehensive health benefits for you and your family (99% coverage)
Flexible time-off, holidays, and winter shutdown to rest & recharge
Paid parental leave
Remote-first, with quarterly team off-sites
At Socket, we
Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
Move with urgency and focus: We prioritize swift, decisive action.
Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.
About Us
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)
Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders.
About the Role
You'll own customer success post-sale for a portfolio of commercial customers. That means understanding how each customer wants to use Socket, helping them get there quickly, and solving problems when things break.
This is a product-focused, technical role. You'll balance hands-on customer guidance with scalable programs that help many customers adopt Socket successfully. You'll learn customer environments, uncover blockers, and translate product capabilities into practical solutions. You're also the front line for technical support. We don't have a separate support team. When something doesn't work as expected, you investigate.
AEs own renewals and expansion. You own making customers successful with the product and building repeatable motions that scale.
What You'll Do
Account Management
Own post sales relationship as the main point of contact and technical advisor
Strategize with AEs on upsells, renewals and expansions
Relationship building and executive alignment with our Champions
Conducting Quarterly Business Reviews with strategic customers
Build measurable customer success plans
Onboarding & Implementation
Lead technical onboarding for new enterprise customers, from initial setup through full integration
Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling
Build repeatable onboarding playbooks, scripts, and automations that reduce time-to-value
Technical Troubleshooting
Investigate and resolve integration, configuration, and compatibility issues
Respond to customer issues in dedicated Slack channels
Use logs and telemetry to identify root causes and document fixes
Escalate to Engineering when needed and follow through to resolution
Product Enablement
Run discovery conversations to understand customer goals and use cases
Translate complex product capabilities into practical, developer-friendly guidance
Conduct architecture reviews and security posture assessments
Deliver workshops, office hours, and deep-dives that drive adoption
Customer Advocacy
Bring technical feedback and field intelligence back to Product and Engineering
Surface patterns that inform roadmap priorities
Contribute documentation and internal tooling to scale the Technical Success practice
What You'll Bring
3 years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)
1+ years of experience being the dedicated point of contact for customers with an emphasis on quarterly health checks and success
Background in Socket's key product areas: Application Security, DevSecOps, package managers, or open-source ecosystems OR Linux systems administration, networking, firewalls, and Docker
Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.)
Ability to read and reason about code (JavaScript, Python, TypeScript)
Familiarity with APIs, webhooks, and SaaS integration patterns
Hands-on experience with package managers
Comfort troubleshooting in production environments alongside engineering teams
Clear written and verbal communication with developers, security practitioners, and executives
Willingness to travel for customer and company meetings as needed
Nice to Have
Experience supporting commercial or mid-market customer segments
Experience with SCA, dependency management, or security scanning tools
Experience designing one-to-many customer programs
Contributions to open-source projects
Tools You'll Use
Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana
Our Interview Process
Informational call with someone from our Talent team
Virtual f2f with technical leadership
Virtual f2f with a peer
Presentation
Final interview with our Founder & CEO
References
Decision
Hiring is a big decision on both sides. Read more about our Hiring Philosophy and how we approach the process at Socket.
Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:
Market competitive salary bands
Meaningful equity program
Comprehensive health benefits for you and your family (99% coverage)
Flexible time-off, holidays, and winter shutdown to rest & recharge
Paid parental leave
Remote-first, with quarterly team off-sites
At Socket, we
Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
Move with urgency and focus: We prioritize swift, decisive action.
Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.
About Us
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)
Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders.
Our customers are the most demanding buyers in software: security teams and engineers who can smell fluff from a mile away. Keeping them successful takes a technical post-sales team, and those teams need strong leaders driving them.
You'll lead a team of Enterprise Technical Account Managers who own everything after the deal closes: onboarding, adoption, customer health, and the deep technical partnership that keeps engineers happy. Your team owns making sure there's never a product reason to walk away.
You have deep experience in post-sales, a track record of coaching team members to success, and have owned retention numbers that matter. You’ve been the person others go to for guidance, and you’re looking for the right opportunity to manage a small, dynamic team.
The Socket blueprints exist: segmentation, a health score model, role charters, and playbooks are drafted. Now we’re hiring a leadership layer to strengthen our operating muscle: automation, targets, cadences, team accountability and growth.
You'll inherit a strong team and a customer base that genuinely loves the product. Your job is to turn the blueprint into a retention engine that runs without heroics.
Lead, coach, and grow a team of Enterprise TAMs. Hire ahead of need as we scale.
Own adoption, customer health, and gross retention outcomes across the customer base, partnering with AEs who own the enterprise renewal
Influence and mature the post-sales operating system: our segmentation, health scoring, and lifecycle playbooks exist. Make them run, then make them better. QBRs should tell a real story with real data instead of a slide of vanity metrics.
Be the senior escalation point when an account is at risk. Run the deep dive, build the save plan, and see it through.
Set the bar for performance and career growth on your team, then hold it
Make the team faster per head every quarter through automation, playbooks, and one-to-many programs
Feed technical field intelligence back to Product and Engineering so customer patterns actually reach the roadmap
Report retention, adoption, and team health to leadership with numbers you'd bet on
Required:
4+ years directly managing post-sales teams (TAM, Solution Engineering, or related). You've hired, developed, and performance-managed ICs.
6+ years total in pre or post-sales roles (TAM, Solutions, or Services) in B2B SaaS
You've owned GRR, NRR, or adoption targets and can walk us through the number, the misses, and what you changed
Background in security, developer tools, or an adjacent technical product. You know how the SDLC works and how devs and security teams actually operate.
You've been the escalation owner on at-risk enterprise accounts and have the save stories to prove it
You've built, operationalized, or improved on core post-sales systems: segmentation, playbooks, health scoring, QBR frameworks.
Ready to step in as an individual contributor to support team needs, cover gaps, or lead by example when the team is at capacity.
Executive presence with CISOs and VPs of Engineering, and with our own leadership
Willingness to travel for customer and company meetings as needed
Demonstrated success in supporting and scaling relationships with large-scale enterprise customers, managing complex stakeholder requirements and high-stakes technical environments.
Preferred:
Domain experience in software supply chain security, AppSec, DevSecOps, or open-source ecosystems
You scaled a post-sales function at a high-growth startup through rapid ARR and headcount growth
You've managed TAM charters and kept each motion distinct but coordinated.
Hands-on with Vitally or similar CS platforms and scaled/digital-touch programs
Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana
Hiring is a big decision on both sides. Read more about our Hiring Philosophy and how we approach the process at Socket.
Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:
Market competitive salary bands
Meaningful equity program
Comprehensive health benefits for you and your family (99% coverage)
Flexible time-off, holidays, and winter shutdown to rest & recharge
Paid parental leave
Remote-first, with quarterly team off-sites
At Socket, we
Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
Move with urgency and focus: We prioritize swift, decisive action.
Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.
About Us
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)
Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders.
Our customers are the most demanding buyers in software: security teams and engineers who can smell fluff from a mile away. Keeping them successful takes a technical post-sales team, and those teams need strong leaders driving them.
You'll lead a team of Commercial Technical Account Managers who own everything after the deal closes: onboarding, adoption, customer health, and the deep technical partnership that keeps engineers happy. Your team owns making sure there's never a product reason to walk away.
You have deep experience in post-sales, a track record of coaching team members to success, and have owned retention numbers that matter. You’ve been the person others go to for guidance, and you’re looking for the right opportunity to manage a small, dynamic team.
The Socket blueprints exist: segmentation, a health score model, role charters, and playbooks are drafted. Now we’re hiring a leadership layer to strengthen our operating muscle: automation, targets, cadences, team accountability and growth.
You'll inherit a strong team and a customer base that genuinely loves the product. Your job is to turn the blueprint into a retention engine that runs without heroics.
Lead, coach, and grow a team of Commercial TAMs. Hire ahead of need as we scale.
Own adoption, customer health, and gross retention outcomes across the customer base, partnering with AEs who own the commercial renewal
Influence and mature the post-sales operating system: our segmentation, health scoring, and lifecycle playbooks exist. Make them run, then make them better. QBRs should tell a real story with real data instead of a slide of vanity metrics.
Be the senior escalation point when an account is at risk. Run the deep dive, build the save plan, and see it through.
Set the bar for performance and career growth on your team, then hold it
Make the team faster per head every quarter through automation, playbooks, and one-to-many programs
Feed technical field intelligence back to Product and Engineering so customer patterns actually reach the roadmap
Report retention, adoption, and team health to leadership with numbers you'd bet on
Required:
4+ years directly managing post-sales teams (TAM, Solutions Engineering, or related). You've hired, developed, and performance-managed ICs.
6+ years total in pre or post-sales roles (TAM, Solutions, or Services) in B2B SaaS
You've owned GRR, NRR, or adoption targets and can walk us through the number, the misses, and what you changed
Background in security, developer tools, or an adjacent technical product. You know how the SDLC works and how devs and security teams actually operate.
You've been the escalation owner on at-risk commercial accounts and have the save stories to prove it
You've built, operationalized, or improved on core post-sales systems: segmentation, playbooks, health scoring, QBR frameworks.
Ready to step in as an individual contributor to support team needs, cover gaps, or lead by example when the team is at capacity.
Executive presence with CISOs and VPs of Engineering, and with our own leadership
Willingness to travel for customer and company meetings as needed
Preferred:
Domain experience in software supply chain security, AppSec, DevSecOps, or open-source ecosystems
You scaled a post-sales function at a high-growth startup through rapid ARR and headcount growth
You've managed TAM charters and kept each motion distinct but coordinated.
Hands-on with Vitally or similar CS platforms and scaled/digital-touch programs
Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana
Hiring is a big decision on both sides. Read more about our Hiring Philosophy and how we approach the process at Socket.
Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:
Market competitive salary bands
Meaningful equity program
Comprehensive health benefits for you and your family (99% coverage)
Flexible time-off, holidays, and winter shutdown to rest & recharge
Paid parental leave
Remote-first, with quarterly team off-sites
At Socket, we
Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
Move with urgency and focus: We prioritize swift, decisive action.
Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.
About Us
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)
Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders.
About the Role
You'll own customer success post-sale for our European Customers. That means understanding how each customer wants to use Socket, helping them get there, and solving problems when things break.
This is a product-focused, technical role. You'll spend your time learning customer environments, asking the right questions to uncover blockers, and translating product capabilities into solutions. You're also the front line for technical support. We don't have a separate support team. When something doesn't work as expected, you investigate.
AEs own renewals and expansion. You own making the customer successful with the product.
What You'll Do
Account Management
Own post sales relationship as the main point of contact and technical advisor
Strategize with AEs on upsells, renewals and expansions
Relationship building and executive alignment with our Champions
Conducting Quarterly Business Reviews with strategic customers
Build measurable customer success plans
Onboarding & Implementation
Lead technical onboarding for new enterprise customers, from initial setup through full integration
Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling
Build repeatable onboarding playbooks, scripts, and automations that reduce time-to-value
Technical Troubleshooting
Investigate and resolve integration, configuration, and compatibility issues
Respond to customer issues in dedicated Slack channels
Use logs and telemetry to identify root causes and document fixes
Escalate to Engineering when needed and follow through to resolution
Product Enablement
Run discovery conversations to understand customer goals and use cases
Translate complex product capabilities into practical, developer-friendly guidance
Conduct architecture reviews and security posture assessments
Deliver workshops, office hours, and deep-dives that drive adoption
Customer Advocacy
Bring technical feedback and field intelligence back to Product and Engineering
Surface patterns that inform roadmap priorities
Contribute documentation and internal tooling to scale the Technical Success practice
What You'll Bring
6+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)
2+ years of experience being the dedicated point of contact for customers with an emphasis on quarterly health checks and success
Background in application security, DevSecOps, or open-source ecosystems
Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.)
Ability to read and reason about code (JavaScript, Python, TypeScript)
Familiarity with APIs, webhooks, and SaaS integration patterns
Hands-on experience with Package Managers
Comfort troubleshooting in production environments alongside engineering teams
Clear written and verbal communication with developers, security practitioners, and executives
Willingness to travel for customer and company meetings as needed
Must be located within EUROPE
Nice to Have
Experience with SCA, dependency management, or security scanning tools
Contributions to open-source projects
Tools You'll Use
Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana
Our Interview Process
Informational call with someone from our Talent team
Virtual f2f with our Head of Customer Engineering
Virtual f2f with a peer
Presentation
Final interview with our Founder & CEO
References
Decision
Hiring is a big decision on both sides. Read more about our Hiring Philosophy and how we approach the process at Socket.
Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:
Market competitive salary bands
Meaningful equity program
Comprehensive health benefits for you and your family (99% coverage)
Flexible time-off, holidays, and winter shutdown to rest & recharge
Paid parental leave
Remote-first, with quarterly team off-sites
At Socket, we
Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
Move with urgency and focus: We prioritize swift, decisive action.
Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.
About Us
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)
Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders.
Socket is looking for a Technical Enablement Lead to own technical readiness across Customer Engineering: Sales Engineers, Technical Account Managers, Customer Success Managers and Support. You'll start with Sales Engineering, where the need is biggest right now.
You'll be the technical voice of enablement. SEs trust you to know the product well and to find the answer fast when you don't. You'll report to our Head of Enablement, who owns learning design and delivery, and together you'll build the engine that gets new hires ready and keeps everyone current. You'll work closely every day with the Head of Sales Engineering, the SE managers and the other Customer Engineering leaders.
We're hiring fast and shipping product fast. Your job is to turn field gaps into training that scales, starting with getting SEs demo and POC ready, and to keep the team current as new features ship. You'll need to learn the product fast, build fast, and use AI tools to scale yourself so one person can support a team that keeps growing. You'll spend real time in demos, POC reviews and call recordings, and that's where most of your roadmap comes from. You won't start from zero. There's an existing SE onboarding program, an LMS, hands-on labs and a weekly SE training series to build on.
Onboarding & Certification:
Own technical onboarding for new Sales Engineers so they're ready to demo and run POCs as quickly as possible, then build the same for TAMs, CSMs and Support
Build hands-on labs and certification paths, and certify people before they're in front of customers on their own
Work with SE leadership on the demo standard every SE is held to, and train and certify against it
Agree with Customer Engineering leaders what \"ready\" means for each role, and track ramp against it
Knowledge & Content:
Own the Customer Engineering technical knowledge base: audit what exists, retire what's outdated, and keep what stays accurate and self-serve
Build deployment and troubleshooting guides for the hardest setups, starting with Socket Firewall in enterprise networks (proxies, ZTNA, private registries like Artifactory and Nexus)
Own technical competitive material for the tools SEs run into most
Stay Close to the Field:
Listen to calls and sit in on POC reviews and escalations to find where people get stuck, and fix it with training
Bring patterns back to Engineering: missing docs, confusing UX, and the questions that keep pulling engineers into deals
Launch Readiness:
Work with the engineers shipping each feature so the field is trained before customers see it
Turn each release into field-ready material: a short lab or demo, a talk track, deployment steps and known limitations
Run a regular technical session for SEs and Customer Engineering
Required:
6+ years in a technical customer-facing or technical enablement role (Sales Engineer, Solutions Engineer, Solutions Architect, TAM, Support Engineer, Technical Enablement, or similar)
You've run demos, POCs, deployments or escalations yourself, not just trained people on them, and you can explain the product to an SE, an AE and an engineer at the right level for each
You've built training other people use without you (labs, demos, certifications, videos, playbooks) and can tell us how you knew it worked
You use AI tools (Claude, Claude Code, or similar) to build and maintain content, and can show how that lets you support a much bigger team than you could alone
Working knowledge of how developers build and ship software: package managers like npm or PyPI, CI/CD, and source control (Git, GitHub, GitLab)
Preferred:
Background in application security, SCA, supply chain security or developer tooling
You've kept a field team current on a fast release cadence, weekly or every couple of weeks
Can read/write basic scripts in Python, JS, or Go, enough to build and maintain labs
Experience with enterprise networking and proxies (ZTNA, secure web gateways, private package registries)
Our Interview Process
Informational with a member from our Talent Team
Virtual f2f with the Hiring Manager
Virtual f2f with a few members of the team
Presentation
Final Interview
Hiring is a big decision on both sides. Read more about our Hiring Philosophy and how we approach the process at Socket.
Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:
Market competitive salary bands
Meaningful equity program
Comprehensive health benefits for you and your family (99% coverage)
Flexible time-off, holidays, and winter shutdown to rest & recharge
Paid parental leave
Remote-first, with quarterly team off-sites
At Socket, we
Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
Move with urgency and focus: We prioritize swift, decisive action.
Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.
About Us
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)
Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders.
Our customers are the most demanding buyers in software: security teams and engineers who can smell fluff from a mile away. Keeping them successful takes a technical post-sales team, and those teams need strong leaders driving them.
You'll lead a team of EMEA-based Technical Account Managers who own everything after the deal closes: onboarding, adoption, customer health, and the deep technical partnership that keeps engineers happy. Your team owns making sure there's never a product reason to walk away.
You have deep experience in post-sales, a track record of coaching team members to success, and have owned retention numbers that matter. You’ve been the person others go to for guidance, and you’re looking for the right opportunity to manage a small, dynamic team.
The Socket blueprints exist: segmentation, a health score model, role charters, and playbooks are drafted. Now we’re hiring a leadership layer to strengthen our operating muscle: automation, targets, cadences, team accountability and growth.
You'll inherit a strong team and a customer base that genuinely loves the product. Your job is to turn the blueprint into a retention engine that runs without heroics.
Lead, coach, and grow a team of TAMs. Hire ahead of need as we scale.
Own adoption, customer health, and gross retention outcomes across the customer base, partnering with AEs who own the enterprise renewal
Influence and mature the post-sales operating system: our segmentation, health scoring, and lifecycle playbooks exist. Make them run, then make them better. QBRs should tell a real story with real data instead of a slide of vanity metrics.
Be the senior escalation point when an account is at risk. Run the deep dive, build the save plan, and see it through.
Set the bar for performance and career growth on your team, then hold it
Make the team faster per head every quarter through automation, playbooks, and one-to-many programs
Feed technical field intelligence back to Product and Engineering so customer patterns actually reach the roadmap
Report retention, adoption, and team health to leadership with numbers you'd bet on
Required:
4+ years directly managing post-sales teams (TAM, Solution Engineering, or related). You've hired, developed, and performance-managed ICs.
6+ years total in pre or post-sales roles (TAM, Solutions, or Services) in B2B SaaS
You've owned GRR, NRR, or adoption targets and can walk us through the number, the misses, and what you changed
Background in security, developer tools, or an adjacent technical product. You know how the SDLC works and how devs and security teams actually operate.
You've been the escalation owner on at-risk enterprise accounts and have the save stories to prove it
You've built, operationalized, or improved on core post-sales systems: segmentation, playbooks, health scoring, QBR frameworks.
Ready to step in as an individual contributor to support team needs, cover gaps, or lead by example when the team is at capacity.
Executive presence with CISOs and VPs of Engineering, and with our own leadership
Willingness to travel for customer and company meetings as needed
Demonstrated success in supporting and scaling relationships with large-scale enterprise customers, managing complex stakeholder requirements and high-stakes technical environments.
You must be located in Europe
Preferred:
Domain experience in software supply chain security, AppSec, DevSecOps, or open-source ecosystems
You scaled a post-sales function at a high-growth startup through rapid ARR and headcount growth
You've managed TAM charters and kept each motion distinct but coordinated.
Hands-on with Vitally or similar CS platforms and scaled/digital-touch programs
Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana
Hiring is a big decision on both sides. Read more about our Hiring Philosophy and how we approach the process at Socket.
Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:
Market competitive salary bands
Meaningful equity program
Comprehensive health benefits for you and your family (99% coverage)
Flexible time-off, holidays, and winter shutdown to rest & recharge
Paid parental leave
Remote-first, with quarterly team off-sites
At Socket, we
Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
Move with urgency and focus: We prioritize swift, decisive action.
Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.
About Us
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)
Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders.
Socket is looking for a Commercial Counsel to substantially increase our commercial contracting outcomes. You'll join a lean legal team handling around 60 contracts a month, and you'll be the person sales pulls in to get deals done: fast, collaborative with customers, and always within Socket's risk positions. You'll operate with high agency and minimal direction, use AI and automation to multiply your output, and set a new benchmark for what commercial counsel looks like at Socket.
Partner closely with sales from early in the deal cycle, shaping terms before redlines arrive and helping the team win
Own a meaningful share of Socket's commercial contracts, driving faster turnaround and fewer deals stalled or escalated in legal
Negotiate directly with customers and their counsel in a way that's fair, responsive and relationship-building
Keep deals within Socket's approved risk positions, and escalate genuine exceptions to the CEO with a clear recommendation
Use Socket's existing contracting systems, AI tools and automation to handle more volume and reduce reliance on contractors
Find creative deal structures that unblock stuck negotiations
Required:
Licensed attorney with substantial experience working in a high-velocity environment working with SaaS or technology company contracts
Proven track record of delivering timely outcomes with excellent service and communication
Sound, commercially grounded risk judgement across liability, indemnities, IP, data protection and payment terms
Ability to operate with high agency and minimal direction
Clear, concise communicator who can explain legal trade-offs to sales and business colleagues.
Preferred:
Experience at a security, developer tools or infrastructure company
Hands-on use of AI and automation tools to increase legal productivity
Experience negotiating directly with enterprise customers and their counsel
Our Interview Process
Phone Screen with our Talent Team
Virtual f2f with the Hiring Manager
Presentation
Virtual f2f with a few members of the team
Final call with our Founder
References
Offer
Hiring is a big decision on both sides. Read more about our Hiring Philosophy and how we approach the process at Socket.
Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:
Market competitive salary bands
Meaningful equity program
Comprehensive health benefits for you and your family (99% coverage)
Flexible time-off, holidays, and winter shutdown to rest & recharge
Paid parental leave
Remote-first, with quarterly team off-sites
At Socket, we
Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
Move with urgency and focus: We prioritize swift, decisive action.
Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.
About Us
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)
Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders.
About the Role
We’re hiring Socket’s first People Partner dedicated to our Technology teams! We’re scaling quickly: People are taking on new mandates, scope is expanding, and managers are facing new territory. We need someone who can influence without hiding behind policy, support managers without taking over, and introduce structure only when it makes the company faster and more effective.
The work moves between long-range organization questions and immediate human ones. In the same week, you might help a leader evolve how their team operates, coach a new manager through an important conversation, or improve how we run performance reviews, compensation, or onboarding. In each case, you’ll spot patterns, clarify tradeoffs, and turn discussion into decisions and follow-through. Because this is the first dedicated People Partner at Socket, you’ll have room to shape how People partnership works here.
What You’ll Do
Partner directly with Technology leaders on team design, structure, capacity, headcount, and the talent decisions behind our priorities.
Help leaders make clearer, more consistent calls on roles, levels, compensation, succession, and internal movement.
Coach managers to set expectations, give useful feedback, address performance, navigate conflict, and lead effectively as their scope grows.
Own employee relation issues from first signal through resolution, bringing the right balance of care, rigor, documentation, and pace.
Lead talent and performance cycles that produce decisions and action, not just meetings, ratings, or completed forms.
Work with Talent to improve role design, leveling, and how we evaluate candidates for technical positions.
Use data and day-to-day signals to float retention concerns, gaps, and recurring friction early.
Build practical fixes with People Ops, Legal, and Finance when a process is unclear, inconsistent, or no longer fits the company’s stage.
What Good Looks Like
By day 30: You understand how the Technology organization works, its leaders, teams, priorities, critical roles, and decisions in motion. You have a clear cadence with the people you support. Every active performance or employee issue has an owner, a next step, and a decision framework.
By day 60: Leaders bring you into team and talent decisions early enough to shape the outcome. You’ve surfaced the most important leadership, team, and talent risks, gave creative and sound recommendations, and found a simple cadence for leader check-ins and follow-through.
By day 90: Managers are raising issues earlier, changes are better framed, and routine People work defaults to you; leaders see you as direct, useful, and grounded in the business. You've made significant contributions to evolving our People roadmap, insights, and tech stack.
What You’ll Bring:
7+ years as a People Partner for technical teams with hands-on depth across employee relations, performance, compensation, leveling, succession, retention, and change.
Strong judgment in complex & uncharted situations, including when to involve Legal or specialized expertise.
2+ years of experience supporting distributed, multi-country teams.
A builder’s mindset: you create practical structure, communicate clearly, and keep the company moving through ambiguity.
Curiosity and active investment in AI, data, and better tools, with good judgment about where automation helps and where people remain accountable.
Strong familiarity with technical career pathing, levels, and compensation models.
Experience building or improving People systems in a scaling company.
The Interview Process:
Meet with Lauren, Head of People & Talent
Meet with Cami, Sr. Talent Partner
Take home & 30, 60, 90 style presentation
Meet with James, General Counsel
Meet with Jay, VP of Strategy & Operations
References
Offer/Decision
Hiring is a big decision on both sides. Read more about our Hiring Philosophy and how we approach the process at Socket.
Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:
Market competitive salary bands
Meaningful equity program
Comprehensive health benefits for you and your family (99% coverage)
Flexible time-off, holidays, and winter shutdown to rest & recharge
Paid parental leave
Remote-first, with quarterly team off-sites
At Socket, we
Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
Move with urgency and focus: We prioritize swift, decisive action.
Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.
About Us
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)
Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders.
We’re hiring a Head of Product to define where Socket goes next and build the product function to support our next stage of growth. We’ve built a platform with strong product-market pull, a rapidly growing customer base, and a lot of room to grow. You’ll set the product strategy, bring our growing portfolio together into a cohesive platform, and help define what software supply chain security looks like as AI changes how software gets built.
You’ll work directly with Feross and the leadership team, and have real influence over what we build, where we invest, and how we grow. Partnering closely with Engineering, Sales, Customer Engineering, and Threat Intelligence, you’ll turn customer needs and market opportunities into clear product direction and products that ship. You’ll stay close to customers, understand where the biggest problems are, and help us focus on the opportunities that will have the greatest impact. This is a hands-on leadership role where you’ll shape both the big picture and the decisions that bring it to life.
You’ll also build the product function itself: establishing how we prioritize across our portfolio, make tradeoffs, measure success, and communicate our roadmap. You’ll create the practices and team that allow us to move quickly without losing focus, bringing clarity to what we’re building, why it matters, and how each product fits into the bigger picture.
Set product strategy across Socket’s portfolio. Connect customer needs, market opportunities, and our technical strengths to a focused set of priorities.
Get close to customer problems. Join customer calls, learn from support and sales conversations, and understand what’s behind a feature request before deciding how to solve it.
Partner with Engineering to turn complex security challenges into intuitive, technically sound products. Define clear requirements and success metrics, help navigate technical trade-offs, and give engineers the ownership to determine how we build.
Make prioritization decisions explicit. Balance customer commitments, support escalations, reliability, and new opportunities against engineering capacity. Be clear about product boundaries and what a new priority displaces.
Own outcomes, not just launches. Define the customer impact we’re aiming for, the assumptions we need to validate, and how we’ll measure success. Use adoption data and customer feedback to inform what we do next.
Partner with Sales on positioning, demos, and launches that clearly communicate what we’re building, who it’s for, and why it matters.
Build a practical way to plan and communicate product work. Keep priorities, decisions, and roadmaps clear, and help customer-facing teams distinguish commitments from ideas we’re still exploring.
Grow the product function over time. Help shape how we hire, collaborate, and develop the team while staying close to the work.
Senior product leadership experience, with a track record of taking complex products from strategy through launch and learning from the results.
Experience building for developers, security teams, or other technical users, ideally in security, infrastructure, or B2B software.
Technical fluency. You can work through architecture and implementation trade-offs, ask good questions, and earn the trust of engineers.
Strong product judgment. You can separate important problems from competing requests, set boundaries, and make decisions with incomplete information.
An understanding of how customer value translates into business results. You know how technical products are evaluated, adopted, and expanded within an organization.
Clear written and verbal communication. You can explain complex problems simply, document the reasoning behind a decision, and help teams understand what we’re doing and why.
A hands-on approach. You’re comfortable building where there’s no established playbook, creating structure where it helps, and moving quickly without losing sight of the details.
Preferred
Experience with software supply chain security, application security, vulnerability management, or developer tooling.
Experience building a product function at an early-stage company while continuing to ship.
Hiring is a big decision on both sides. Read more about our Hiring Philosophy and how we approach the process at Socket.
Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:
Market competitive salary bands
Meaningful equity program
Comprehensive health benefits for you and your family (99% coverage)
Flexible time-off, holidays, and winter shutdown to rest & recharge
Paid parental leave
Remote-first, with quarterly team off-sites
At Socket, we
Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
Move with urgency and focus: We prioritize swift, decisive action.
Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.
About Us
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)
Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders.
Socket is hiring its first dedicated Revenue Operations Manager. You'll own and improve our existing HubSpot setup, Clay and the rest of our GTM stack, the data in them, and the territories and target account lists our reps work from. We expect to move to Salesforce, and you'd lead that move. It's a hands-on role. You'll work side by side with reps, spot problems and opportunities before anyone asks, and turn them into fixes and automation that drive revenue. You'll report to our Head of Enablement and work closely with our VP of Sales, sales leaders and IT.
Spend time with reps to see where the CRM and our process slow them down, and fix it
Track conversion at every stage of the funnel, spot where deals stall or where we're missing a signal, and turn what you find into fixes and automation
Own the day-to-day health of HubSpot and the rest of the GTM stack (Clay, Lusha, Orum, Gong): fields, permissions, workflows, integrations and reports
Plan and run our expected move from HubSpot to Salesforce, from data mapping through cutover and adoption
Set data quality standards, run a deduplication audit every quarter, and keep our Clay enrichment landing in the CRM complete and clean
Keep pipeline stages and exit criteria consistent, and build the pipeline and forecast reporting sales leadership uses every week
Own target account lists and territories: refresh them each quarter, assign them to reps, and have a list ready for every new hire
Keep the rules of engagement current and fix routing problems at the source
Support commissions with clean data: crediting, reconciling bookings to the CRM, and answering rep questions
Required:
5+ years in Revenue Operations, Sales Operations or GTM Systems at a growing B2B SaaS company
Deep hands-on Salesforce admin (flows, custom objects, permissions, integrations and reporting), plus working experience with HubSpot
You've led a CRM migration or major rebuild, including getting the team to use it
You've built territories, routing and pipeline reporting that sales leaders used to run their business
You've worked directly with reps and built things they actually wanted to use
Preferred:
You use AI tools (Claude or similar) to automate operational work
You've been an early RevOps hire
Experience with Clay and a commissions tool (CaptivateIQ, Spiff or similar)
Our Interview Process
Phone Screen with our Talent Team
Virtual f2f with the Hiring Manager
Virtual f2f with a few members of the team
Presentation
Final call with our Founder
Debrief
References
Offer
Hiring is a big decision on both sides. Read more about our Hiring Philosophy and how we approach the process at Socket.
Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:
Market competitive salary bands
Meaningful equity program
Comprehensive health benefits for you and your family (99% coverage)
Flexible time-off, holidays, and winter shutdown to rest & recharge
Paid parental leave
Remote-first, with quarterly team off-sites
At Socket, we
Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
Move with urgency and focus: We prioritize swift, decisive action.
Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.
About Us
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)
Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders.
About the Role
Socket is looking for a Manager, Sales Engineering to lead the team that helps security and engineering buyers understand our product, validate its value, and confidently choose Socket.
Our buyers are technical. They expect clear answers, credible demonstrations, and evaluations grounded in their actual workflows; not generic pitches. You'll coach Sales Engineers to connect software supply chain security to customer priorities, partner closely with Sales leadership, and build a repeatable technical sales motion that scales without relying on a few people to rescue every deal.
This is a hands-on leadership role. You'll hire and develop strong SEs, improve discovery and proof-of-concept execution, and join strategic customer conversations when your experience can change the outcome. Success means your team gets stronger and more independent, not that every difficult deal needs you in the room.
What You'll Do
Lead, coach, and grow a regional SE team. Implement Socket’s established hiring, onboarding, development, and performance-management practices, and help drive adoption within Socket’s framework and standards. Run interview loops and help close strong candidates against the established hiring bar.
Partner with Sales leaders and AEs on deal strategy, qualification, coverage, and prioritization. Help the team earn the technical win while Sales owns the commercial close.
Implement a consistent evaluation motion: agreed success criteria, customer owners, timelines, technical risk tracking, and documented outcomes.
Inspect strategic deals and stalled evaluations. Identify the real blocker, coach the SE, and escalate product or implementation gaps with clear context.
Stay technical enough to support demos, integrations, and complex customer conversations, and turn what works into reusable demos, playbooks, and onboarding.
Be the voice of the field to Product and Engineering, and partner with TAMs and Customer Success on clean pre-to-post-sales handoffs.
Report on the metrics that matter: technical win rate, POC durations, POC starts, quota attainment. Find what’s not working and create informed strategies for improvement.
What You'll Bring
Required:
7+ years as a Sales or Solutions Engineer and 2+ years directly managing SEs, including hiring and ramping them
Experience leading technical sales for commercial or enterprise customers, from discovery through demos, POCs, and technical validation, selling to developers and security teams
A track record of improving team performance through specific coaching and operating changes, not by taking over difficult deals
Credibility in a technical conversation: CI/CD, package managers, the open source ecosystem, and how developers work, plus comfort with Linux and scripting in a language like Python or JavaScript
Experience building or materially improving pre-sales systems such as evaluation frameworks, coverage models, demo standards, or onboarding
Experience managing through growth at a startup where process and resources were still evolving
Strong partnership with Sales leadership: you prioritize support, challenge weak qualification constructively, and separate technical validation from close probability
Clear communication with practitioners, CISOs, engineering leaders, and executives
Willingness to travel up to 25%
Preferred:
Experience in software supply chain security, AppSec, DevSecOps, or SCA
Experience managing SEs across more than one segment
Practical use of automation and AI tools to improve SE productivity, with sound judgment about accuracy and customer data
Our Interview Process
Phone Screen with our Talent Team
Virtual f2f with the Hiring Manager
Virtual f2f with a few members of the team
Presentation
Final call with our Founder
References
Offer
Hiring is a big decision on both sides. Read more about our Hiring Philosophy and how we approach the process at Socket.
Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:
Market competitive salary bands
Meaningful equity program
Comprehensive health benefits for you and your family (99% coverage)
Flexible time-off, holidays, and winter shutdown to rest & recharge
Paid parental leave
Remote-first, with quarterly team off-sites
At Socket, we
Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
Move with urgency and focus: We prioritize swift, decisive action.
Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.
About Us
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)
Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders.
As Head of Customer Success at Socket, you'll lead the teams responsible for helping customers evaluate, adopt, and realize lasting value from our platform. You’ll develop strong leaders, create a standout customer experience, and help scale our trusted platform for global software teams.
You will architect and build-out technical account management, and customer success; building strong functional leadership and a scalable, continuous customer experience. This is an opportunity to shape how we retain and grow customers during a pivotal stage of Socket’s journey.
Build and lead exceptional teams. Hire, coach, and develop high-performing leaders across Technical Account Management and Customer Success. Establish clear ownership, accountability, and a culture of continuous improvement.
Own the customer journey. Create a seamless, connected experience from technical evaluation through onboarding, adoption, and ongoing customer engagement.
Drive customer outcomes. Build scalable programs that accelerate time-to-value, deepen product engagement, and strengthen retention.
Partner on revenue growth. Collaborate with Sales to proactively identify customer risks, strengthen renewal strategies, and uncover expansion opportunities.
Champion the voice of the customer. Partner with Product, Engineering, and Support to translate customer feedback into meaningful improvements.
Scale with intention. Establish the processes, metrics, and operating rhythms needed to support growth. Use customer health, adoption, retention, and team performance data to inform priorities and drive accountability.
You bring:
12+ years of experience in Customer Success, Account Management, or related customer-facing functions, including 5+ years in senior leadership.
Proven experience building and scaling technical, customer-facing organizations within B2B SaaS.
A track record of developing strong leaders, building high-performing teams, and creating a culture of ownership and accountability.
Demonstrated success improving customer adoption, retention, and measurable business outcomes.
Strong commercial judgment and experience partnering with Sales on renewals, customer risk, and expansion opportunities.
A data-driven approach to understanding customer health, measuring performance, and making strategic decisions.
Executive presence, sound judgment, and the ability to influence stakeholders and navigate competing priorities across functions.
Bonus points for:
Experience in developer tools, application security, software supply-chain security, or DevSecOps.
Experience leading multiple customer-facing functions, including pre-sales and post-sales.
Experience managing distributed teams across customer segments or regions.
Hiring is a big decision on both sides. Read more about our Hiring Philosophy and how we approach the process at Socket.
Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:
Market competitive salary bands
Meaningful equity program
Comprehensive health benefits for you and your family (99% coverage)
Flexible time-off, holidays, and winter shutdown to rest & recharge
Paid parental leave
Remote-first, with quarterly team off-sites
At Socket, we
Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
Move with urgency and focus: We prioritize swift, decisive action.
Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.