Demand Response is Spare's core product — powering paratransit and microtransit for 150+ customers worldwide and driving the majority of Spare's revenue. The team builds the software that transit agencies use to plan, dispatch, and optimize on-demand transportation — helping cities move people who depend on these services for work, medical appointments, and daily life.
Recent work includes Spare Radio (a real-time driver communication platform tested live in LA), Dispatcher AI and Booking Intelligence (AI-powered tools for smarter dispatch decisions), Cross Fleet Optimization (optimizing trips across multiple vehicle fleets), and Fare Rules V2 (a complete rebuild of how agencies configure complex fare structures). You'd be leading a team of 5 developers doing technically challenging, customer-facing work with real human impact.
The way software gets built is changing. Developers today aren't just writing code to someone else's spec — they're talking to customers, making design decisions, and owning problems from discovery through shipped solution. AI has dramatically expanded what a single developer can deliver, and the best teams are the ones that lean into this shift.
As the Product Engineering Lead, you'll lead a team of strong, cross-functional developers. You hold the technical vision for the product — architecture, reliability, system health — and you're accountable for what your team delivers. You collaborate closely with your PM and designer as a trifecta, and you're the kind of leader who makes everyone around them better. This is roughly a 50/50 split between people leadership and hands-on technical work.
This is a hybrid role and requires work from our downtown Vancouver office 3 days per week (Monday, Wednesday and Friday).
Lead and grow a high-performing team
Build deep, individualized relationships with every person on your team — understand how they think, what motivates them, and how they can grow
Be a dedicated coach and mentor who gets energy from leveling people up — help your developers become meaningfully stronger engineers, thinkers, and communicators over time
Create an environment where people do the best work of their careers — high trust, high standards, direct feedback
Foster a team culture of ownership, urgency, and pride in the work
Own technical vision and delivery
Be the technical authority for the Demand Response product — you're the expert on the codebase and the go-to person for hard technical questions
Make sound architectural decisions and ensure the team strikes the right balance between reliability, tech debt, and feature work
Contribute directly as a senior+ IC — you still write code, review code, and deliver customer value
Take accountability for your team's delivery and communicate proactively with stakeholders about progress, tradeoffs, and risks
Push the frontier on AI-assisted development
Be hungry to experiment with new models, tools, and agentic development workflows
Evangelize and raise the bar for AI adoption across your team
Help your team leverage AI to dramatically increase what they can deliver
Partner across the business
Collaborate closely with your PM and designer as peers — together you hold the product vision and ensure coherence across everything the team ships
Have enough product and business sense to step in when needed — you can talk to customers, give a compelling demo, and make prioritization calls grounded in customer value
Be an expert on your team's product and customers — know the key accounts, their setups, their challenges
5+ years of software development experience, with demonstrated senior-level technical ability
2+ years leading an engineering team, with a genuine track record of developing people — not just managing work
A passion for growing and leveling up your team. You get energy from helping people reach the next level. You invest deeply in each person and take pride in their growth
Hungry to push the frontier of AI-assisted development. You don't need to be an expert today, but you need to be deeply curious and actively experimenting
Cross-functional range. You're comfortable in product conversations, can engage with design and business context, and think about customer problems and value delivered, not just code and features.
A high bar and a growth mindset. You set ambitious standards for yourself and your team, and you're always looking for ways to improve
Ownership mentality. You take responsibility for outcomes, communicate proactively, and drive forward without waiting for direction
Experience in transit, mobility, or logistics
Experience at a high-growth startup at a similar stage
Spare is a fast-growing startup transforming public transit — our platform powers on-demand and paratransit services for 150+ transit agencies worldwide. We're at a pivotal stage of growth, and the work you do here has direct, visible impact on how cities move people.
You'd be joining a team that works hard and rests hard — a culture that values intensity and results during working hours, not performative busyness. We're building at the frontier of how software teams operate, and this role puts you at the center of that evolution. Quarterly travel for team events and leadership offsites.
Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification in the job posting. At Spare, we are committed to creating a diverse and inclusive environment so we strongly encourage you to apply even if you don't believe you meet every single qualification outlined. We also do our best to respond to all applications we receive.
","descriptionPlain":"ABOUT THE TEAM\n\nDemand Response is Spare's core product — powering paratransit and microtransit for 150+ customers worldwide and driving the majority of Spare's revenue. The team builds the software that transit agencies use to plan, dispatch, and optimize on-demand transportation — helping cities move people who depend on these services for work, medical appointments, and daily life.\n\n\nRecent work includes Spare Radio (a real-time driver communication platform tested live in LA), Dispatcher AI and Booking Intelligence (AI-powered tools for smarter dispatch decisions), Cross Fleet Optimization (optimizing trips across multiple vehicle fleets), and Fare Rules V2 (a complete rebuild of how agencies configure complex fare structures). You'd be leading a team of 5 developers doing technically challenging, customer-facing work with real human impact.\n\n\n\n\nABOUT THE ROLE\n\nThe way software gets built is changing. Developers today aren't just writing code to someone else's spec — they're talking to customers, making design decisions, and owning problems from discovery through shipped solution. AI has dramatically expanded what a single developer can deliver, and the best teams are the ones that lean into this shift.\n\nAs the Product Engineering Lead, you'll lead a team of strong, cross-functional developers. You hold the technical vision for the product — architecture, reliability, system health — and you're accountable for what your team delivers. You collaborate closely with your PM and designer as a trifecta, and you're the kind of leader who makes everyone around them better. This is roughly a 50/50 split between people leadership and hands-on technical work.\n\n\nThis is a hybrid role and requires work from our downtown Vancouver office 3 days per week (Monday, Wednesday and Friday). \n\n\n\n\nWHAT YOU'LL DO\n\nLead and grow a high-performing team\n\n - Build deep, individualized relationships with every person on your team — understand how they think, what motivates them, and how they can grow\n\n - Be a dedicated coach and mentor who gets energy from leveling people up — help your developers become meaningfully stronger engineers, thinkers, and communicators over time\n\n - Create an environment where people do the best work of their careers — high trust, high standards, direct feedback\n\n - Foster a team culture of ownership, urgency, and pride in the work\n\nOwn technical vision and delivery\n\n - Be the technical authority for the Demand Response product — you're the expert on the codebase and the go-to person for hard technical questions\n\n - Make sound architectural decisions and ensure the team strikes the right balance between reliability, tech debt, and feature work\n\n - Contribute directly as a senior+ IC — you still write code, review code, and deliver customer value\n\n - Take accountability for your team's delivery and communicate proactively with stakeholders about progress, tradeoffs, and risks\n\nPush the frontier on AI-assisted development\n\n - Be hungry to experiment with new models, tools, and agentic development workflows\n\n - Evangelize and raise the bar for AI adoption across your team\n\n - Help your team leverage AI to dramatically increase what they can deliver\n\nPartner across the business\n\n - Collaborate closely with your PM and designer as peers — together you hold the product vision and ensure coherence across everything the team ships\n\n - Have enough product and business sense to step in when needed — you can talk to customers, give a compelling demo, and make prioritization calls grounded in customer value\n\n - Be an expert on your team's product and customers — know the key accounts, their setups, their challenges\n \n \n\n\nWHAT WE'RE LOOKING FOR\n\n - 5+ years of software development experience, with demonstrated senior-level technical ability\n\n - 2+ years leading an engineering team, with a genuine track record of developing people — not just managing work\n\n - A passion for growing and leveling up your team. You get energy from helping people reach the next level. You invest deeply in each person and take pride in their growth\n\n - Hungry to push the frontier of AI-assisted development. You don't need to be an expert today, but you need to be deeply curious and actively experimenting\n\n - Cross-functional range. You're comfortable in product conversations, can engage with design and business context, and think about customer problems and value delivered, not just code and features.\n\n - A high bar and a growth mindset. You set ambitious standards for yourself and your team, and you're always looking for ways to improve\n\n - Ownership mentality. You take responsibility for outcomes, communicate proactively, and drive forward without waiting for direction\n \n \n\n\nNICE TO HAVE\n\n - Experience in transit, mobility, or logistics\n\n - Experience at a high-growth startup at a similar stage\n \n \n\n\nWHY SPARE\n\nSpare is a fast-growing startup transforming public transit — our platform powers on-demand and paratransit services for 150+ transit agencies worldwide. We're at a pivotal stage of growth, and the work you do here has direct, visible impact on how cities move people.\n\nYou'd be joining a team that works hard and rests hard — a culture that values intensity and results during working hours, not performative busyness. We're building at the frontier of how software teams operate, and this role puts you at the center of that evolution. Quarterly travel for team events and leadership offsites.\n\n\n\n\nDON'T MEET EVERY SINGLE REQUIREMENT?\n\nStudies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification in the job posting. At Spare, we are committed to creating a diverse and inclusive environment so we strongly encourage you to apply even if you don't believe you meet every single qualification outlined. We also do our best to respond to all applications we receive."},{"id":"285f0067-71c1-4714-a258-9680b93f2e96","title":"Senior Brand Designer","department":"Product ","team":"Design","employmentType":"FullTime","location":"Remote - Canada","secondaryLocations":[],"publishedAt":"2026-04-13T16:47:28.133+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Canada"}},"jobUrl":"https://jobs.ashbyhq.com/spare/285f0067-71c1-4714-a258-9680b93f2e96","applyUrl":"https://jobs.ashbyhq.com/spare/285f0067-71c1-4714-a258-9680b93f2e96/application","descriptionHtml":"Most brand design roles ask you to maintain what exists. This one asks you to define what comes next.
Spare is building AI-powered technology that helps cities run better — and more than 200 communities around the world rely on us to make that happen. We're growing fast, our product ambitions are significant, and our brand needs to catch up to the company we're becoming.
We're looking for a Senior Brand Designer who has taken a brand from good to unmistakable — someone who thinks in systems, executes with taste, and is genuinely excited about the craft of building a brand that means something.
If you're the kind of designer who consistently raises the bar for everyone around you — keep reading.
Our Spare HQ is in Vancouver - BC, but this position is open to remote work options across Canada.
If you're in Vancouver or interested in relocating to Vancouver, we'd expect you to regularly collaborate with the team, in person at our office.
Define and evolve Spare's visual language This is a deeply hands-on role — you'll both define the direction and execute the work that sets the bar. Working closely with the Director of Design, you'll develop a cohesive, modern design language and own how it shows up across every touchpoint: web, sales materials, conference activations, social content, product storytelling, digital, and beyond. This includes keeping our web presence sharp and on-brand as the company evolves. This isn't iteration. It's creative ownership.
Create high-craft work that moves people You'll produce the assets that carry Spare's brand in the world — presentations, campaign materials, motion and animation, event experiences. You'll bring a sharp animation sensibility and video editing capability, with a storyteller's instinct for what an audience needs to feel. You'll know when something is right and when it isn't — and you'll care enough to push until it is.
Bring our product to life on screen Working closely with Product and Marketing, you'll create stunning product showcase videos — sharp, energetic animations that communicate the value of a new feature in 1-3 minutes. Work that earns its place on social, in customer emails, inside the platform, and on stage at high-visibility keynotes. Your work looks expensive because of how you think, not what you spent — and that's exactly the standard we're hiring for.
Partner with Marketing as a creative equal You won't just take briefs — you'll help shape them. You'll work closely with Marketing to understand what they're trying to achieve and bring a strong creative point of view on how to get there. The best outcomes happen when strategy and creative thinking happen together, not in sequence. You'll push back when needed and deliver something better than what was asked for.
Build systems that outlast any single asset Great brand designers don't just make beautiful things — they build the infrastructure that lets beautiful things scale. You'll create the template libraries, prompt systems, and design frameworks that enable Marketing and other teams to produce on-brand work independently. You treat AI tools as native extensions of your workflow — not shortcuts, but force multipliers.
Set the standard You'll be the creative bar-setter for everything Spare puts in market — working alongside an existing design team and collaborating closely with Marketing. You bring a point of view to every project and make the work around you better as a result.
This is a senior role. We're not looking for potential — we're looking for proof.
You've built brands that people remember. Your portfolio shows a clear before and after. We want to see the design language you developed, how you brought it to life across formats, and the creative decisions behind it. Taste is non-negotiable — and so is the ability to deliver at pace.
You work across the full brand canvas. Motion, animation, presentations, social, real-world activations, video — you're comfortable across all of it. You know how to shape a story for an audience, not just design an asset for a brief.
You think in systems. You build things that scale. You create templates and frameworks that make great design repeatable — and you get genuine satisfaction from enabling others to do great work, not just doing it yourself.
You're fluent in AI-assisted workflows. You already use AI tools in your creative process and you push them further than most. You know when they accelerate the work and when human judgment is irreplaceable.
Your toolkit is broad and current. Adobe Creative Suite (After Effects, Premiere, Illustrator, Photoshop), Figma, Webflow, and AI design tools. You use what the work requires.
You bring creative confidence. You have a point of view, you advocate for it, and you can articulate the reasoning behind every decision you make. You don't need to be managed toward good work — you set the direction and bring others with you.
We're building AI-powered solutions for cities — enabling communities to do more through technology that actually works in the real world. Over 200 cities trust us to deliver. We move fast, care deeply about quality, and believe that how we show up in the world is part of what makes us worth trusting.
Our brand is at an inflection point. The product is strong. The mission is clear. What we need now is someone who can make the world feel that — visually, viscerally, consistently.
This role has a real mandate, a strong design leader behind it, and room to do career-defining work.
Send us your portfolio — specifically work that shows how you've shaped a brand's visual identity and brought it to life across multiple formats and touchpoints. Show us what you're most proud of and tell us why.
We review every application with care. If your work speaks for itself, so will ours.
","descriptionPlain":"THIS IS A RARE ONE\n\nMost brand design roles ask you to maintain what exists. This one asks you to define what comes next.\n\nSpare is building AI-powered technology that helps cities run better — and more than 200 communities around the world rely on us to make that happen. We're growing fast, our product ambitions are significant, and our brand needs to catch up to the company we're becoming.\n\nWe're looking for a Senior Brand Designer who has taken a brand from good to unmistakable — someone who thinks in systems, executes with taste, and is genuinely excited about the craft of building a brand that means something.\n\nIf you're the kind of designer who consistently raises the bar for everyone around you — keep reading.\n\nOur Spare HQ is in Vancouver - BC, but this position is open to remote work options across Canada.\nIf you're in Vancouver or interested in relocating to Vancouver, we'd expect you to regularly collaborate with the team, in person at our office.\n\n\n\n\nWHAT YOU'LL OWN\n\nDefine and evolve Spare's visual language This is a deeply hands-on role — you'll both define the direction and execute the work that sets the bar. Working closely with the Director of Design, you'll develop a cohesive, modern design language and own how it shows up across every touchpoint: web, sales materials, conference activations, social content, product storytelling, digital, and beyond. This includes keeping our web presence sharp and on-brand as the company evolves. This isn't iteration. It's creative ownership.\n\nCreate high-craft work that moves people You'll produce the assets that carry Spare's brand in the world — presentations, campaign materials, motion and animation, event experiences. You'll bring a sharp animation sensibility and video editing capability, with a storyteller's instinct for what an audience needs to feel. You'll know when something is right and when it isn't — and you'll care enough to push until it is.\n\nBring our product to life on screen Working closely with Product and Marketing, you'll create stunning product showcase videos — sharp, energetic animations that communicate the value of a new feature in 1-3 minutes. Work that earns its place on social, in customer emails, inside the platform, and on stage at high-visibility keynotes. Your work looks expensive because of how you think, not what you spent — and that's exactly the standard we're hiring for.\n\nPartner with Marketing as a creative equal You won't just take briefs — you'll help shape them. You'll work closely with Marketing to understand what they're trying to achieve and bring a strong creative point of view on how to get there. The best outcomes happen when strategy and creative thinking happen together, not in sequence. You'll push back when needed and deliver something better than what was asked for.\n\nBuild systems that outlast any single asset Great brand designers don't just make beautiful things — they build the infrastructure that lets beautiful things scale. You'll create the template libraries, prompt systems, and design frameworks that enable Marketing and other teams to produce on-brand work independently. You treat AI tools as native extensions of your workflow — not shortcuts, but force multipliers.\n\nSet the standard You'll be the creative bar-setter for everything Spare puts in market — working alongside an existing design team and collaborating closely with Marketing. You bring a point of view to every project and make the work around you better as a result.\n\n\n\n\nWHAT WE'RE LOOKING FOR\n\nThis is a senior role. We're not looking for potential — we're looking for proof.\n\nYou've built brands that people remember. Your portfolio shows a clear before and after. We want to see the design language you developed, how you brought it to life across formats, and the creative decisions behind it. Taste is non-negotiable — and so is the ability to deliver at pace.\n\nYou work across the full brand canvas. Motion, animation, presentations, social, real-world activations, video — you're comfortable across all of it. You know how to shape a story for an audience, not just design an asset for a brief.\n\nYou think in systems. You build things that scale. You create templates and frameworks that make great design repeatable — and you get genuine satisfaction from enabling others to do great work, not just doing it yourself.\n\nYou're fluent in AI-assisted workflows. You already use AI tools in your creative process and you push them further than most. You know when they accelerate the work and when human judgment is irreplaceable.\n\nYour toolkit is broad and current. Adobe Creative Suite (After Effects, Premiere, Illustrator, Photoshop), Figma, Webflow, and AI design tools. You use what the work requires.\n\nYou bring creative confidence. You have a point of view, you advocate for it, and you can articulate the reasoning behind every decision you make. You don't need to be managed toward good work — you set the direction and bring others with you.\n\n\n\n\nWHY SPARE\n\nWe're building AI-powered solutions for cities — enabling communities to do more through technology that actually works in the real world. Over 200 cities trust us to deliver. We move fast, care deeply about quality, and believe that how we show up in the world is part of what makes us worth trusting.\n\nOur brand is at an inflection point. The product is strong. The mission is clear. What we need now is someone who can make the world feel that — visually, viscerally, consistently.\n\nThis role has a real mandate, a strong design leader behind it, and room to do career-defining work.\n\n\n\n\nTO APPLY\n\nSend us your portfolio — specifically work that shows how you've shaped a brand's visual identity and brought it to life across multiple formats and touchpoints. Show us what you're most proud of and tell us why.\n\nWe review every application with care. If your work speaks for itself, so will ours."},{"id":"5b01c6ee-4f09-4d65-9e4d-48ff9b71184e","title":"Customer Success Manager ","department":"Customer","team":"Partner Success","employmentType":"FullTime","location":"Remote - Vancouver","secondaryLocations":[],"publishedAt":"2026-08-07T16:31:21.257+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}},"jobUrl":"https://jobs.ashbyhq.com/spare/5b01c6ee-4f09-4d65-9e4d-48ff9b71184e","applyUrl":"https://jobs.ashbyhq.com/spare/5b01c6ee-4f09-4d65-9e4d-48ff9b71184e/application","descriptionHtml":"We are hiring an Intermediate/Senior Customer Success Manager to join our team at Spare!
As a Partner Success Manager, you will be accountable for building deep, trusted relationships with government agencies and transit operators — and turning those relationships into long-term growth. This is a role for someone who sees every customer engagement as an opportunity: to expand adoption, unlock new value, and create the conditions for customers to invest more deeply in what Spare makes possible. You'll be the person who knows your accounts inside and out, drives outcomes that matter, and partners closely with Sales and internal teams to make sure success today becomes expansion tomorrow.
Key Responsibilities
Product Proficiency:
Develop and maintain a confident command of Spare's full product suite, staying current on new functionality, roadmap direction, and how products interrelate across the platform
Translate platform capabilities into operational outcomes that resonate with government transit organizations, connecting features to their metrics of success, desired outcomes and compliance requirements that drive their decisions
Help customers move beyond minimum viable usage by clearly articulating the value of deeper and broader platform adoption
Represent Spare's product direction accurately and confidently in customer conversations, including with skeptical or change-resistant stakeholders
Deep Customer Understanding:
Invest in understanding how your customers' organizations work, how they operate, who holds influence, what external pressures they face, and what success looks like at both the operational and political level
Research and track each customer's broader operating environment and factor these into account strategy
Document stakeholder maps, account plans, and current platform usage across critical operational areas and workflows
Surface structured product feedback to internal teams that reflects real customer operational constraints and priorities
Adoption, Value Realization, and Expansion:
Guide customers through structured success plans aligned to shared objectives and realistic milestones given agency operating constraints
Deliver Spare Partner Reviews (SPRs) with functional leaders that connect usage data to measurable business and service outcomes
Identify expansion signals within day-to-day engagement, workflow gaps, service expansions, new grant funding, staffing changes and collaborate with Account Managers to translate those signals into pipeline
Build trusted internal champions within customer organizations who understand the value of the platform and can advocate for continued and expanded usage and investment
Protection of Revenue:
Synthesize platform usage data, stakeholder sentiment, and account context to identify and prioritize at-risk accounts early
Diagnose adoption and value gaps and implement targeted remediation strategies before risk escalates
Escalate churn or contraction risk to leadership with clear documentation of root cause, contributing factors, and recommended response
Reinforce Spare's competitive differentiation and platform value during renewal cycles and when competitive pressure arises
Ecosystem and Operational Excellence:
Maintain accurate and current data across CRM and customer-facing tools to support shared visibility and reliable reporting
Partner closely with Account Managers as a co-owner of account health, expansion strategy, and renewal outcomes
Adhere to cross-functional processes and handoff standards across Implementation, Support, and Product to deliver a consistent customer experience
Other aspects of this job:
Mandatory travel within Canada and the USA for onsite visits (up to 30%)
Must be OK with travel on short notice; ideally should live within 1.5 hours of an international airport
Must be locally in Vancouver and able to onboard in person and transition towards a remote role post onboarding period.
About You ✨
Minimum of 5 years of experience in Customer Success in SaaS
Experience managing multiple B2B andor B2G customers, ideally in complex or multi-product environments
Demonstrated ability to build trusted advisor relationships with customers at multiple organizational levels
Experience working at a fast-paced startup or scale-up
Strong ability to synthesize account context — usage data, stakeholder dynamics, external pressures — into clear strategy and action
Excellent communication skills across audiences with varying technical fluency
Resourceful and comfortable reprioritizing in dynamic, fast-moving environments
Availability and eligibility to travel within Canada and the USA
It will be considered a bonus (nice-to-have):
Previous experience or a keen interest in transit or mobility
Experience working B2G, with government or public sector customers
Background in change management or project management
Familiarity with procurement cycles, grant funding structures, or public sector operations
Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification in the job posting. At Spare, we are committed to creating a diverse and inclusive environment so we strongly encourage you to apply even if you don't believe you meet every single qualification outlined.
Benefits ✨
Purposeful work: Be a part of a mission-driven company that is solving real-world problems and improving the lives of people around the world. Learn more about the impact we're making in our 2024 Global Impact Report!
Growth Opportunities: Spare is growing fast and there is uncapped potential for rapid advancement of motivated high performers on our team! 🚀
Market-competitive pay: We benchmark roles annually to attract and retain top talent. For Growth roles, we also offer a competitive commission/bonus structure that rewards strong performance.
Stock options: Enjoy the feeling of ownership. All Spartians are provided stock options, so you can share in the growth and success of Spare!
In-office collaboration: If you're in Metro Vancouver, you have the option to work out of our HQ located downtown, close to Waterfront Station. If you're located elsewhere, you'll have access to CA$200/month to spend on a coworking membership to work together with team members in your city.
Home office allowance: We recognize the importance of a productive home office setup to help you do your best work, which is why we provide a CA$1,000 home office allowance.
Team offsites & socials: We love the flexibility of remote work, and we also value the importance of in-person connection. Each team has an annual budget for travel and accommodations to get together for a team offsite or hackathon. Plus you have access to a CA$50 monthly budget to socialize with other Spartians in your city — go out for a meal or hit up a karaoke spot!
Health insurance: We offer a competitive & comprehensive benefits package.
Lifestyle Spending Account: We offer CA$500 per year Lifestyle Spending Account (taxable benefit), which you can use to get reimbursed for a variety of expenses including education, wellness, transportation, and childcare/pet care.
Paid time off: , We offer flexible PTO, unlimited sick days and have company-wide shut-down days to help you rest and recharge.
About Spare
Spare's mission is empowering everyone to unlock the potential of mobility. We're revolutionizing how the busy mom from Dallas, the retired teacher from Oslo, or the aspiring entrepreneur from Tokyo experiences transportation — by partnering with transportation providers around the world to enable worry-free, efficient, flexible, and automated on-demand solutions.
With Spare's Platform, transportation providers can break free from para and microtransit silos and provide holistic demand-responsive services that give each rider exactly what they need. We also help cities easily optimize their transit network so the entire transportation ecosystem works better together.
At Spare, nothing is impossible. We think safe, affordable, scalable, and eventually autonomous transportation is the right way forward. Join us for the ride!
Guiding Principles
At Spare, we don't have a strict set of values, but rather a set of Guiding Principles that represent the most successful people at Spare.
🗝️ Take Ownership · ⛰️ Growth Mindset · 🚨 Execute with Urgency · 🚌 Drive Results · 💩 No Assholes · 🤩 Customer-Obsession
","descriptionPlain":"We are hiring an Intermediate/Senior Customer Success Manager to join our team at Spare!\n\nAs a Partner Success Manager, you will be accountable for building deep, trusted relationships with government agencies and transit operators — and turning those relationships into long-term growth. This is a role for someone who sees every customer engagement as an opportunity: to expand adoption, unlock new value, and create the conditions for customers to invest more deeply in what Spare makes possible. You'll be the person who knows your accounts inside and out, drives outcomes that matter, and partners closely with Sales and internal teams to make sure success today becomes expansion tomorrow.\n\nKey Responsibilities\n\nProduct Proficiency:\n\n - Develop and maintain a confident command of Spare's full product suite, staying current on new functionality, roadmap direction, and how products interrelate across the platform\n\n - Translate platform capabilities into operational outcomes that resonate with government transit organizations, connecting features to their metrics of success, desired outcomes and compliance requirements that drive their decisions\n\n - Help customers move beyond minimum viable usage by clearly articulating the value of deeper and broader platform adoption\n\n - Represent Spare's product direction accurately and confidently in customer conversations, including with skeptical or change-resistant stakeholders\n\nDeep Customer Understanding:\n\n - Invest in understanding how your customers' organizations work, how they operate, who holds influence, what external pressures they face, and what success looks like at both the operational and political level\n\n - Research and track each customer's broader operating environment and factor these into account strategy\n\n - Document stakeholder maps, account plans, and current platform usage across critical operational areas and workflows\n\n - Surface structured product feedback to internal teams that reflects real customer operational constraints and priorities\n\nAdoption, Value Realization, and Expansion:\n\n - Guide customers through structured success plans aligned to shared objectives and realistic milestones given agency operating constraints\n\n - Deliver Spare Partner Reviews (SPRs) with functional leaders that connect usage data to measurable business and service outcomes\n\n - Identify expansion signals within day-to-day engagement, workflow gaps, service expansions, new grant funding, staffing changes and collaborate with Account Managers to translate those signals into pipeline\n\n - Build trusted internal champions within customer organizations who understand the value of the platform and can advocate for continued and expanded usage and investment\n\nProtection of Revenue:\n\n - Synthesize platform usage data, stakeholder sentiment, and account context to identify and prioritize at-risk accounts early\n\n - Diagnose adoption and value gaps and implement targeted remediation strategies before risk escalates\n\n - Escalate churn or contraction risk to leadership with clear documentation of root cause, contributing factors, and recommended response\n\n - Reinforce Spare's competitive differentiation and platform value during renewal cycles and when competitive pressure arises\n\nEcosystem and Operational Excellence:\n\n - Maintain accurate and current data across CRM and customer-facing tools to support shared visibility and reliable reporting\n\n - Partner closely with Account Managers as a co-owner of account health, expansion strategy, and renewal outcomes\n\n - Adhere to cross-functional processes and handoff standards across Implementation, Support, and Product to deliver a consistent customer experience\n\n\n\nOther aspects of this job:\n\n - Mandatory travel within Canada and the USA for onsite visits (up to 30%)\n\n - Must be OK with travel on short notice; ideally should live within 1.5 hours of an international airport\n\n - Must be locally in Vancouver and able to onboard in person and transition towards a remote role post onboarding period. \n\n\n\nAbout You ✨\n\n - Minimum of 5 years of experience in Customer Success in SaaS\n\n - Experience managing multiple B2B andor B2G customers, ideally in complex or multi-product environments\n\n - Demonstrated ability to build trusted advisor relationships with customers at multiple organizational levels\n\n - Experience working at a fast-paced startup or scale-up\n\n - Strong ability to synthesize account context — usage data, stakeholder dynamics, external pressures — into clear strategy and action\n\n - Excellent communication skills across audiences with varying technical fluency\n\n - Resourceful and comfortable reprioritizing in dynamic, fast-moving environments\n\n - Availability and eligibility to travel within Canada and the USA\n\nIt will be considered a bonus (nice-to-have):\n\n - Previous experience or a keen interest in transit or mobility\n\n - Experience working B2G, with government or public sector customers\n\n - Background in change management or project management\n\n - Familiarity with procurement cycles, grant funding structures, or public sector operations\n\nDon't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification in the job posting. At Spare, we are committed to creating a diverse and inclusive environment so we strongly encourage you to apply even if you don't believe you meet every single qualification outlined.\n\n\n\nBenefits ✨\n\n - Purposeful work: Be a part of a mission-driven company that is solving real-world problems and improving the lives of people around the world. Learn more about the impact we're making in our 2024 Global Impact Report!\n\n - Growth Opportunities: Spare is growing fast and there is uncapped potential for rapid advancement of motivated high performers on our team! 🚀\n\n - Market-competitive pay: We benchmark roles annually to attract and retain top talent. For Growth roles, we also offer a competitive commission/bonus structure that rewards strong performance.\n\n - Stock options: Enjoy the feeling of ownership. All Spartians are provided stock options, so you can share in the growth and success of Spare!\n\n - In-office collaboration: If you're in Metro Vancouver, you have the option to work out of our HQ located downtown, close to Waterfront Station. If you're located elsewhere, you'll have access to CA$200/month to spend on a coworking membership to work together with team members in your city.\n\n - Home office allowance: We recognize the importance of a productive home office setup to help you do your best work, which is why we provide a CA$1,000 home office allowance.\n\n - Team offsites & socials: We love the flexibility of remote work, and we also value the importance of in-person connection. Each team has an annual budget for travel and accommodations to get together for a team offsite or hackathon. Plus you have access to a CA$50 monthly budget to socialize with other Spartians in your city — go out for a meal or hit up a karaoke spot!\n\n - Health insurance: We offer a competitive & comprehensive benefits package.\n\n - Lifestyle Spending Account: We offer CA$500 per year Lifestyle Spending Account (taxable benefit), which you can use to get reimbursed for a variety of expenses including education, wellness, transportation, and childcare/pet care.\n\n - Paid time off: , We offer flexible PTO, unlimited sick days and have company-wide shut-down days to help you rest and recharge.\n\n\n\nAbout Spare\n\nSpare's mission is empowering everyone to unlock the potential of mobility. We're revolutionizing how the busy mom from Dallas, the retired teacher from Oslo, or the aspiring entrepreneur from Tokyo experiences transportation — by partnering with transportation providers around the world to enable worry-free, efficient, flexible, and automated on-demand solutions.\n\nWith Spare's Platform, transportation providers can break free from para and microtransit silos and provide holistic demand-responsive services that give each rider exactly what they need. We also help cities easily optimize their transit network so the entire transportation ecosystem works better together.\n\nAt Spare, nothing is impossible. We think safe, affordable, scalable, and eventually autonomous transportation is the right way forward. Join us for the ride!\n\n\n\nGuiding Principles\n\nAt Spare, we don't have a strict set of values, but rather a set of Guiding Principles that represent the most successful people at Spare.\n\n🗝️ Take Ownership · ⛰️ Growth Mindset · 🚨 Execute with Urgency · 🚌 Drive Results · 💩 No Assholes · 🤩 Customer-Obsession"}],"apiVersion":"1"}