Sprig is the customer survey platform, rebuilt around AI agents.
For two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to shape decisions. The gap between how fast products move and how fast research can keep up has never been wider.
We're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know.
Our mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love.
Companies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations.
The category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.
Sprig is seeking a dynamic, influential contract Research Partner to serve as the face and voice of our brand within the UX research community. This role is part evangelist, part strategist, and part content creator, designed for someone who can inspire, educate, and elevate Sprig’s presence across the industry. You’ll create thought-provoking content, build deep relationships with prospects and customers, and represent Sprig at high-end events, dinners, panels, and conferences. Partnering closely with Sales and Marketing, you’ll champion Sprig’s mission, showcase our platform’s value, and fuel both pipeline creation and customer expansion. This is a high-visibility, high-travel role for someone who thrives at the intersection of thought leadership, community building, and product storytelling.
Serve as Sprig’s part-time industry evangelist, amplifying our mission, product vision, and value prop across the UX research landscape.
Help build strong business and use cases and showcase ROI of Sprig platform to research teams
Partner with Research teams at Enterprise companies to partner with Sprig.
Build strong relationships with prospects, customers, and industry leaders through consistent outreach, authentic engagement, and personal presence at events.
Write high-quality content including blogs, thought leadership articles, social posts, playbooks, and research-focused insights that drive awareness and inbound interest.
Host, speak at, and attend high-end events such as prospect dinners, panels, meetups, conferences, and Sprig-sponsored programs.
Collaborate closely with Sales as a strategic partner, helping open doors, warm relationships, influence deals, and support expansion conversations.
Experienced in UX Research — Deep understanding of research methodologies, workflows, decision criteria, and the industry landscape.
Thought Leader & Influencer — Ability to articulate a strong point of view, command a room, and build a personal brand that attracts attention.
Exceptional Storyteller — Creates engaging content and compelling narratives through writing, speaking, visuals, and presentations.
Executive Presence — Comfortable engaging with leaders at top tech companies; confident, polished, and highly credible.
Relationship-Driven — Personable, approachable, and skilled at forming authentic connections with prospects, customers, and partners.
Adaptable — Thrives in a fast-moving environment and adjusts quickly as priorities evolve.
Strong Communicator — Clear, concise, and persuasive in both written and verbal communication.
Self-Starter — Comfortable operating with autonomy while collaborating cross-functionally across Sales and Marketing.
At Sprig, we pride ourselves on being a people-first company, where your contributions truly matter and are valued. We were recently awarded by Fortune as top 50 best places to work in the US, and top 50 Places to Work in the Bay Area by Built In. Come join our mission of building products users love and have a real impact on Sprig’s future.
We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.
The salary range for this part-time position is $120-$150 per hour. This role does not include equity or benefits. Our compensation ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Recruiter can share more about the specific hourly range for your preferred location during the hiring process. Please note that the compensation details listed in postings reflect the hourly salary only, and do not include equity or benefits.
***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.***
","descriptionPlain":"ABOUT SPRIG\n\nSprig is the customer survey platform, rebuilt around AI agents.\n\nFor two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to shape decisions. The gap between how fast products move and how fast research can keep up has never been wider.\n\nWe're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know.\n\nOur mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love.\n\nCompanies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations.\n\nThe category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.\n\n\n\n\nABOUT THE ROLE\n\nSprig is seeking a dynamic, influential contract Research Partner to serve as the face and voice of our brand within the UX research community. This role is part evangelist, part strategist, and part content creator, designed for someone who can inspire, educate, and elevate Sprig’s presence across the industry. You’ll create thought-provoking content, build deep relationships with prospects and customers, and represent Sprig at high-end events, dinners, panels, and conferences. Partnering closely with Sales and Marketing, you’ll champion Sprig’s mission, showcase our platform’s value, and fuel both pipeline creation and customer expansion. This is a high-visibility, high-travel role for someone who thrives at the intersection of thought leadership, community building, and product storytelling.\n\n\n\n\nYOUR IMPACT\n\n - Serve as Sprig’s part-time industry evangelist, amplifying our mission, product vision, and value prop across the UX research landscape.\n\n - Help build strong business and use cases and showcase ROI of Sprig platform to research teams\n\n - Partner with Research teams at Enterprise companies to partner with Sprig.\n \n\n - Build strong relationships with prospects, customers, and industry leaders through consistent outreach, authentic engagement, and personal presence at events.\n \n\n - Write high-quality content including blogs, thought leadership articles, social posts, playbooks, and research-focused insights that drive awareness and inbound interest.\n \n\n - Host, speak at, and attend high-end events such as prospect dinners, panels, meetups, conferences, and Sprig-sponsored programs.\n \n\n - Collaborate closely with Sales as a strategic partner, helping open doors, warm relationships, influence deals, and support expansion conversations.\n \n \n\n\nYOUR STRENGTHS\n\n - Experienced in UX Research — Deep understanding of research methodologies, workflows, decision criteria, and the industry landscape.\n \n\n - Thought Leader & Influencer — Ability to articulate a strong point of view, command a room, and build a personal brand that attracts attention.\n \n\n - Exceptional Storyteller — Creates engaging content and compelling narratives through writing, speaking, visuals, and presentations.\n \n\n - Executive Presence — Comfortable engaging with leaders at top tech companies; confident, polished, and highly credible.\n \n\n - Relationship-Driven — Personable, approachable, and skilled at forming authentic connections with prospects, customers, and partners.\n \n\n - Adaptable — Thrives in a fast-moving environment and adjusts quickly as priorities evolve.\n \n\n - Strong Communicator — Clear, concise, and persuasive in both written and verbal communication.\n \n\n - Self-Starter — Comfortable operating with autonomy while collaborating cross-functionally across Sales and Marketing.\n\n\n\nAt Sprig, we pride ourselves on being a people-first company, where your contributions truly matter and are valued. We were recently awarded by Fortune as top 50 best places to work in the US, and top 50 Places to Work in the Bay Area by Built In. Come join our mission of building products users love and have a real impact on Sprig’s future.\n\n\n\n\nOUR COMMITMENT TO DIVERSITY AND INCLUSION\n\nWe prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.\n\n\n\n\nEMPLOYEE PAY DISCLOSURE\n\nThe salary range for this part-time position is $120-$150 per hour. This role does not include equity or benefits. Our compensation ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Recruiter can share more about the specific hourly range for your preferred location during the hiring process. Please note that the compensation details listed in postings reflect the hourly salary only, and do not include equity or benefits.\n\n***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.***"},{"id":"6121b89d-2046-4521-a839-88eeaf0787a4","title":"Mid-Market Account Executive","department":"Sales","team":"Sales","employmentType":"FullTime","location":"San Francisco, CA","secondaryLocations":[],"publishedAt":"2026-06-24T17:34:08.797+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/sprig/6121b89d-2046-4521-a839-88eeaf0787a4","applyUrl":"https://jobs.ashbyhq.com/sprig/6121b89d-2046-4521-a839-88eeaf0787a4/application","descriptionHtml":"Sprig is the customer survey platform, rebuilt around AI agents.
For two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to shape decisions. The gap between how fast products move and how fast research can keep up has never been wider.
We're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know.
Our mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love.
Companies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations.
The category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.
We’re hiring a Mid-Market Account Executive to drive new revenue through prospecting, high-impact field engagement, and disciplined execution of the full sales cycle. This role is built for someone who thrives in both in-person and virtual selling and knows how to turn events, executive meetings, and targeted campaigns into meaningful pipeline and closed-won business.
As a core member of the team reporting to the Director of Sales, you will own Mid-Market accounts end-to-end from identifying and engaging key stakeholders to managing shorter, high-velocity sales cycles and closing deals that drive measurable impact. You’ll play a critical role in growing our Mid-Market motion and accelerating revenue.
This is a hybrid opportunity: 4x per week (Wed: WFH) in our HQ San Francisco office.
Prospect: Identify and target high-growth Mid-Market companies and key decision-makers across product, marketing, and digital teams
Outreach: Craft thoughtful messaging and leverage a mix of cold outreach strategies (email, LinkedIn, calls) to generate new pipeline and book meetings
Qualify: Understand customer challenges and clearly communicate Sprig’s value to determine strong product–market fit
Close: Run efficient sales cycles with multiple stakeholders and confidently guide prospects from discovery through close in a fast-paced startup environment
Expand: Partner with customers post-sale to identify opportunities to expand Sprig across additional teams, products, and use cases
3+ years of B2B SaaS sales experience, ideally in a closing role focused on net-new business
Hunter mentality – you enjoy prospecting, building pipeline, and creating opportunities from scratch
Proven track record of success in a quota-carrying role with strong pipeline management skills
Entrepreneurial mindset – you’re a self-starter who thrives in fast-moving environments and is eager to learn and grow
Competitive drive – you bring energy, resilience, and the motivation to consistently perform at a high level
Strong communication skills – you can clearly articulate value and build trust with a variety of stakeholders
Competitive Salary
Competitive Employee Equity
401K Program
Medical, Dental, and Vision Benefits
FSA/HSA Benefit
$175/month Commuter Benefit
Additional Wellbeing Benefits
Flexible Paid Time Off
Paid Parental Leave
Professional Development Stipend
Hybrid Office Policy
Lunch and dinner daily
Company Sponsored Social Events
At Sprig, we pride ourselves on being a people-first company, where your contributions truly matter and are valued. We were recently awarded by Fortune as top 50 best places to work in the US, and top 50 Places to Work in the Bay Area by Built In. Come join our mission of building products users love and have a real impact on Sprig’s future.
We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.
The OTE range for this full-time position is $180,000 - $210,000 + Equity + Benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in postings reflect the OTE only, and do not include equity or benefits.
***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.***
","descriptionPlain":"ABOUT SPRIG\n\nSprig is the customer survey platform, rebuilt around AI agents.\n\nFor two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to shape decisions. The gap between how fast products move and how fast research can keep up has never been wider.\n\nWe're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know.\n\nOur mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love.\n\nCompanies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations.\n\nThe category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.\n\n\n\n\nABOUT THE ROLE\n\nWe’re hiring a Mid-Market Account Executive to drive new revenue through prospecting, high-impact field engagement, and disciplined execution of the full sales cycle. This role is built for someone who thrives in both in-person and virtual selling and knows how to turn events, executive meetings, and targeted campaigns into meaningful pipeline and closed-won business.\n\nAs a core member of the team reporting to the Director of Sales, you will own Mid-Market accounts end-to-end from identifying and engaging key stakeholders to managing shorter, high-velocity sales cycles and closing deals that drive measurable impact. You’ll play a critical role in growing our Mid-Market motion and accelerating revenue.\n\nThis is a hybrid opportunity: 4x per week (Wed: WFH) in our HQ San Francisco office.\n\n\n\n\nYOUR IMPACT\n\n - Prospect: Identify and target high-growth Mid-Market companies and key decision-makers across product, marketing, and digital teams\n\n - Outreach: Craft thoughtful messaging and leverage a mix of cold outreach strategies (email, LinkedIn, calls) to generate new pipeline and book meetings\n\n - Qualify: Understand customer challenges and clearly communicate Sprig’s value to determine strong product–market fit\n\n - Close: Run efficient sales cycles with multiple stakeholders and confidently guide prospects from discovery through close in a fast-paced startup environment\n\n - Expand: Partner with customers post-sale to identify opportunities to expand Sprig across additional teams, products, and use cases\n\n\n\n\nYOUR STRENGTHS\n\n - 3+ years of B2B SaaS sales experience, ideally in a closing role focused on net-new business\n\n - Hunter mentality – you enjoy prospecting, building pipeline, and creating opportunities from scratch\n\n - Proven track record of success in a quota-carrying role with strong pipeline management skills\n\n - Entrepreneurial mindset – you’re a self-starter who thrives in fast-moving environments and is eager to learn and grow\n\n - Competitive drive – you bring energy, resilience, and the motivation to consistently perform at a high level\n\n - Strong communication skills – you can clearly articulate value and build trust with a variety of stakeholders\n\n\n\n\nBENEFITS & PERKS\n\n - Competitive Salary\n\n - Competitive Employee Equity\n\n - 401K Program\n\n - Medical, Dental, and Vision Benefits\n\n - FSA/HSA Benefit\n\n - $175/month Commuter Benefit\n\n - Additional Wellbeing Benefits\n\n - Flexible Paid Time Off\n\n - Paid Parental Leave\n\n - Professional Development Stipend\n\n - Hybrid Office Policy\n\n - Lunch and dinner daily\n\n - Company Sponsored Social Events\n\nAt Sprig, we pride ourselves on being a people-first company, where your contributions truly matter and are valued. We were recently awarded by Fortune as top 50 best places to work in the US, and top 50 Places to Work in the Bay Area by Built In. Come join our mission of building products users love and have a real impact on Sprig’s future.\n\n\n\n\nOUR COMMITMENT TO DIVERSITY AND INCLUSION\n\nWe prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.\n\n\n\n\nEMPLOYEE PAY DISCLOSURE\n\nThe OTE range for this full-time position is $180,000 - $210,000 + Equity + Benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in postings reflect the OTE only, and do not include equity or benefits.\n\n***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.***"},{"id":"7befcb2a-91e1-4a8a-83df-ae4b76145083","title":"Enterprise Account Executive","department":"Sales","team":"Sales","employmentType":"FullTime","location":"San Francisco, CA or New York, NY","secondaryLocations":[],"publishedAt":"2026-03-16T16:30:10.546+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"USA"}},"jobUrl":"https://jobs.ashbyhq.com/sprig/7befcb2a-91e1-4a8a-83df-ae4b76145083","applyUrl":"https://jobs.ashbyhq.com/sprig/7befcb2a-91e1-4a8a-83df-ae4b76145083/application","descriptionHtml":"About Sprig
Sprig is the customer survey platform, rebuilt around AI agents.
For two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to shape decisions. The gap between how fast products move and how fast research can keep up has never been wider.
We're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know.
Our mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love.
Companies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations.
The category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.
About the Role
We’re hiring an Enterprise Account Executive to drive new revenue through strategic prospecting, high-impact field engagement, and disciplined execution of the full sales cycle. This role is built for someone who thrives in both in-person and virtual selling environments and knows how to turn events, executive meetings, and targeted campaigns into meaningful pipeline and closed-won business.
As an early, high-impact member of the team reporting directly to the Head of Revenue, you will own enterprise accounts end-to-end, from identifying and engaging senior stakeholders to navigating complex buying processes and closing high-value, multi-threaded deals. You’ll play a critical role in shaping our enterprise motion and accelerating revenue growth.
Our team thrives on in-person collaboration. This hybrid role is based in our San Francisco headquarters (4 days/week in office) or New York City office (3 days/week in office).
Your Impact
Own and manage the entire sales cycle, from prospecting to closing, with a focus on six- to seven-figure ARR Enterprise deals
Build and maintain a strong pipeline through proactive prospecting and outreach effort
Conduct onsite meetings with prospects and clients
Deliver polished and persuasive executive-level presentations that address client needs and position Sprig as a strategic partner
Use modern AI sales tools to analyze sales performance, track progress, and continuously refine strategies
Your Strengths
5+ years of experience selling SaaS solutions within high-growth startup companies (ideally Series A-C)
Strong track record of consistently meeting or exceeding sales targets in a fast-paced environment
Exceptional prospecting skills with the ability to independently build and manage a pipeline
Willingness and ability to travel up to 25% of the time for onsite client engagements
Familiarity with modern sales tools like Linear, Hubspot, GPT, Gemini, Claude, Gong
Self-starter with the ability to thrive in a dynamic startup environment
Benefits and Perks
Competitive Salary
Competitive Employee Equity
401K Program
Medical, Dental, and Vision Benefits
FSA/HSA Benefits
$175/month Commuter Benefit
Additional Wellbeing Benefit
Flexible Paid Time Off
Paid Parental Leave
Professional Development Stipend
Hybrid Office Policy
Lunch and dinner daily
Company Sponsored Social Events
At Sprig, we pride ourselves on being a people-first company where your contributions matter and your impact is visible. We’ve been recognized as a Great Place to Work® for three consecutive years and have also been named one of Fortune’s Best Workplaces in the Bay Area® and one of Built In’s Best Places to Work®. If you're excited about helping build products that millions of users love while shaping the future of AI-powered user research, we'd love to meet you.
Our Commitment to Diversity and Inclusion
We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.
Employee Pay Disclosure
The OTE range for this full-time position is $ 300,000- $340,000 + Equity + Benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in postings reflect the OTE only, and do not include equity or benefits.
***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us.
Sprig is the customer survey platform, rebuilt around AI agents.
For two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to share decisions. The gap between how fast products move and how fast research can keep up has never been wider.
We're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know.
Our mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love.
Companies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations.
The category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.
Sprig’s AI team builds the systems that help user-experience researchers and product managers understand their users at scale. Every day, we process over half a billion events and run millions of AI inference queries, transforming raw feedback and usage data into actionable product insights. As a senior software engineer, you’ll own and evolve the backend systems that make this possible—distributed data pipelines, inference workflows, and the integrations that bring AI-powered understanding into Sprig’s product. Our work spans from distributed data processing and inference pipelines to the product surface that UX researchers and PMs interact with. The team operates across the stack but this role emphasizes large-scale backend systems and integration with applied AI. You’ll join a group that values pragmatic engineering, clear design, and measurable impact, advancing both our technical foundation and our ability to deliver trustworthy, privacy-safe analyses and insights.
This is a hybrid role with three days working in our downtown San Francisco office, which is just a short walking distance from the Montgomery BART station.
Build and ship features – Develop backend APIs and AI flows that help product and research teams understand user experiences at scale.
Own small features end-to-end – Take responsibility for well-defined product features, from design and implementation to monitoring and iteration.
Collaborate and learn from experienced engineers – Work closely with senior teammates to review designs, debug complex issues, and improve your technical judgment.
Extend across the stack – while the focus is backend, contribute where needed in the full stack, supporting product surfaces that bring AI analyses and insights to life.
Contribute to quality and shared understanding – Write reliable, testable code, improve observability, and document designs so others can build confidently on your work.
Experience – You have 2+ years of professional experience building and shipping production software.
Product-minded – Care deeply about usability and product outcomes, not just system correctness. You think about how your work enables better customer experiences.
Comfortable with or ready to switch to TypeScript – You’ll use TypeScript for most development. Familiarity with technologies like Node.js, Temporal, AWS, or PostgreSQL is a plus. If your main experience is in python or other languages, it is ok if you’re ready to switch to working primarily in TypeScript.
Fundamentals – You have a solid understanding of data structures, RESTful APIs, SQL, and testing.
Communicator – You communicate clearly, contribute to reviews and design discussions, and learn through feedback.
Growth minded – You are motivated to extend skills into distributed AI workflows, inference systems, and prompt and context engineering.
Competitive Salary
Competitive Employee Equity
401K Program
Medical, Dental, and Vision Benefits
FSA/HSA Benefit
$175/month Commuter Benefit
Additional Wellbeing Benefits
Flexible Paid Time Off
Paid Parental Leave
Professional Development Stipend
Hybrid Office Policy
Lunch and dinner daily
Company Sponsored Social Events
At Sprig, we pride ourselves on being a people-first company where your contributions matter and your impact is visible. We’ve been recognized as a Great Place to Work® for three consecutive years and have also been named one of Fortune’s Best Workplaces in the Bay Area® and one of Built In’s Best Places to Work®. If you're excited about helping build products that millions of users love while shaping the future of AI-powered user research, we'd love to meet you.
We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.
The salary range for this full-time position is $150,000- $230,000 + Equity + Benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in postings reflect the base salary only, and do not include equity or benefits.
Sprig Technologies Inc. requires that candidates on F-1 student visas have at least two years of remaining Optional Practical Training (OPT) at the time of hire.
***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.***
","descriptionPlain":"ABOUT SPRIG\n\nSprig is the customer survey platform, rebuilt around AI agents.\n\nFor two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to share decisions. The gap between how fast products move and how fast research can keep up has never been wider.\n\nWe're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know.\n\nOur mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love.\n\nCompanies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations.\n\nThe category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.\n\n\n\n\nABOUT THE ROLE\n\nSprig’s AI team builds the systems that help user-experience researchers and product managers understand their users at scale. Every day, we process over half a billion events and run millions of AI inference queries, transforming raw feedback and usage data into actionable product insights. As a senior software engineer, you’ll own and evolve the backend systems that make this possible—distributed data pipelines, inference workflows, and the integrations that bring AI-powered understanding into Sprig’s product. Our work spans from distributed data processing and inference pipelines to the product surface that UX researchers and PMs interact with. The team operates across the stack but this role emphasizes large-scale backend systems and integration with applied AI. You’ll join a group that values pragmatic engineering, clear design, and measurable impact, advancing both our technical foundation and our ability to deliver trustworthy, privacy-safe analyses and insights.\n\nThis is a hybrid role with three days working in our downtown San Francisco office, which is just a short walking distance from the Montgomery BART station.\n\n\n\n\nYOUR IMPACT\n\n - Build and ship features – Develop backend APIs and AI flows that help product and research teams understand user experiences at scale.\n\n - Own small features end-to-end – Take responsibility for well-defined product features, from design and implementation to monitoring and iteration.\n\n - Collaborate and learn from experienced engineers – Work closely with senior teammates to review designs, debug complex issues, and improve your technical judgment.\n\n - Extend across the stack – while the focus is backend, contribute where needed in the full stack, supporting product surfaces that bring AI analyses and insights to life.\n\n - Contribute to quality and shared understanding – Write reliable, testable code, improve observability, and document designs so others can build confidently on your work.\n\n\nYOUR STRENGTHS\n\n - Experience – You have 2+ years of professional experience building and shipping production software.\n\n - Product-minded – Care deeply about usability and product outcomes, not just system correctness. You think about how your work enables better customer experiences.\n\n - Comfortable with or ready to switch to TypeScript – You’ll use TypeScript for most development. Familiarity with technologies like Node.js, Temporal, AWS, or PostgreSQL is a plus. If your main experience is in python or other languages, it is ok if you’re ready to switch to working primarily in TypeScript.\n\n - Fundamentals – You have a solid understanding of data structures, RESTful APIs, SQL, and testing.\n\n - Communicator – You communicate clearly, contribute to reviews and design discussions, and learn through feedback.\n\n - Growth minded – You are motivated to extend skills into distributed AI workflows, inference systems, and prompt and context engineering.\n\n\nBENEFITS & PERKS\n\n - Competitive Salary\n\n - Competitive Employee Equity\n\n - 401K Program\n\n - Medical, Dental, and Vision Benefits\n\n - FSA/HSA Benefit\n\n - $175/month Commuter Benefit\n\n - Additional Wellbeing Benefits\n\n - Flexible Paid Time Off\n\n - Paid Parental Leave\n\n - Professional Development Stipend\n\n - Hybrid Office Policy\n\n - Lunch and dinner daily\n\n - Company Sponsored Social Events\n\nAt Sprig, we pride ourselves on being a people-first company where your contributions matter and your impact is visible. We’ve been recognized as a Great Place to Work® for three consecutive years and have also been named one of Fortune’s Best Workplaces in the Bay Area® and one of Built In’s Best Places to Work®. If you're excited about helping build products that millions of users love while shaping the future of AI-powered user research, we'd love to meet you.\n\n\n\n\nOUR COMMITMENT TO DIVERSITY AND INCLUSION\n\nWe prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.\n\n\n\n\nEMPLOYEE PAY DISCLOSURE\n\nThe salary range for this full-time position is $150,000- $230,000 + Equity + Benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in postings reflect the base salary only, and do not include equity or benefits.\n\n\n\nSprig Technologies Inc. requires that candidates on F-1 student visas have at least two years of remaining Optional Practical Training (OPT) at the time of hire.\n\n***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.***"},{"id":"d45584b5-1e61-436e-b5a9-2f5307cf25d9","title":"Senior Software Engineer, Android","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"San Francisco, CA","secondaryLocations":[],"publishedAt":"2026-05-15T17:10:12.031+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/sprig/d45584b5-1e61-436e-b5a9-2f5307cf25d9","applyUrl":"https://jobs.ashbyhq.com/sprig/d45584b5-1e61-436e-b5a9-2f5307cf25d9/application","descriptionHtml":"Sprig is the customer survey platform, rebuilt around AI agents.
For two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to share decisions. The gap between how fast products move and how fast research can keep up has never been wider.
We're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know.
Our mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love.
Companies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations.
The category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.
Sprig is on a path to build a world-class product experience platform that empowers the best businesses to truly understand how their users experience their product at scale. The goal of the Core team at Sprig is to build and deploy high-performing, minimal-footprint SDKs to 1 Billion+ visitors per month and to develop the dashboard experience for managing these studies. The mobile team within core focuses on our in-product survey studies and session replay, helping researchers get feedback.
Our mobile engineers are responsible for the end-to-end development and release across multiple mobile platforms, including native iOS and Android SDKs, React Native, and Flutter. Our team also manages the build and release of all of these platforms, coordinating with our WebSDK release. Our SDKs are installed on millions of devices for consumer applications, across both mobile and embedded platforms.
This role is based in San Francisco, with three days working in the office.
You'll be working as part of our highly experienced engineering team and jump in at the beginning to develop a world-class product
Lead and own end-to-end development, maintenance, and deployment of our Android SDK alongside Flutter and React Native SDKs shipped to millions of users worldwide
You will get to work with customers, helping them build great experiences with top digital-native consumer companies across all the products you know and love.
Contribute to product roadmap discussions as we grow and evolve the product
Stay informed with industry best practices and provide guidance, inspiration, and mentorship in engineering excellence for cross-functional colleagues
Minimum 5+ years of experience developing on Android platforms (Bonus: experience with React Native & Flutter)
Thinks first about the foreign Application / Activity contexts, process death, and OEM quirks
Proactively cares about startup, memory, ANRs, and main-thread discipline; uses crash analytics and logging as SDK feedback, not only for firefighting.
Comfortable owning versioning, changelogs, deprecations, and “what breaks if we change this?”, treats every public interface as a contract with developers
Translates between product, design, and web teams with concrete examples (repro steps, header values, min SDK implications).
Excellent written and verbal communication skills to document and explain the technical work that has been done
Competitive Salary
Competitive Employee Equity
401K Program
Medical, Dental, and Vision Benefits
FSA/HSA Benefit
$175/month Commuter Benefit
Additional Wellbeing Benefits
Flexible Paid Time Off
Paid Parental Leave
Professional Development Stipend
Hybrid Office Policy
Lunch and dinner daily
Company Sponsored Social Events
At Sprig, we pride ourselves on being a people-first company where your contributions matter and your impact is visible. We’ve been recognized as a Great Place to Work® for three consecutive years and have also been named one of Fortune’s Best Workplaces in the Bay Area® and one of Built In’s Best Places to Work®. If you're excited about helping build products that millions of users love while shaping the future of AI-powered user research, we'd love to meet you.
We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.
The salary range for this full-time position is $180,000 - $260,000 + Equity + Benefits. Our cash compensation ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for San Francisco, CA. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in postings reflect the base salary only, and do not include equity or benefits.
***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.***
","descriptionPlain":"ABOUT SPRIG\n\nSprig is the customer survey platform, rebuilt around AI agents.\n\nFor two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to share decisions. The gap between how fast products move and how fast research can keep up has never been wider.\n\nWe're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know.\n\nOur mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love.\n\nCompanies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations.\n\nThe category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.\n\n \n\n\nABOUT THE ROLE\n\nSprig is on a path to build a world-class product experience platform that empowers the best businesses to truly understand how their users experience their product at scale. The goal of the Core team at Sprig is to build and deploy high-performing, minimal-footprint SDKs to 1 Billion+ visitors per month and to develop the dashboard experience for managing these studies. The mobile team within core focuses on our in-product survey studies and session replay, helping researchers get feedback.\n\nOur mobile engineers are responsible for the end-to-end development and release across multiple mobile platforms, including native iOS and Android SDKs, React Native, and Flutter. Our team also manages the build and release of all of these platforms, coordinating with our WebSDK release. Our SDKs are installed on millions of devices for consumer applications, across both mobile and embedded platforms.\n\n\n\nThis role is based in San Francisco, with three days working in the office.\n\n\n\n\nYOUR IMPACT\n\n - You'll be working as part of our highly experienced engineering team and jump in at the beginning to develop a world-class product\n\n - Lead and own end-to-end development, maintenance, and deployment of our Android SDK alongside Flutter and React Native SDKs shipped to millions of users worldwide\n\n - You will get to work with customers, helping them build great experiences with top digital-native consumer companies across all the products you know and love.\n\n - Contribute to product roadmap discussions as we grow and evolve the product\n\n - Stay informed with industry best practices and provide guidance, inspiration, and mentorship in engineering excellence for cross-functional colleagues\n\n \n\n\nYOUR STRENGTHS\n\n - Minimum 5+ years of experience developing on Android platforms (Bonus: experience with React Native & Flutter)\n\n - Thinks first about the foreign Application / Activity contexts, process death, and OEM quirks\n\n - Proactively cares about startup, memory, ANRs, and main-thread discipline; uses crash analytics and logging as SDK feedback, not only for firefighting.\n\n - Comfortable owning versioning, changelogs, deprecations, and “what breaks if we change this?”, treats every public interface as a contract with developers\n\n - Translates between product, design, and web teams with concrete examples (repro steps, header values, min SDK implications).\n\n - Excellent written and verbal communication skills to document and explain the technical work that has been done\n\n\nBENEFITS & PERKS\n\n - Competitive Salary\n\n - Competitive Employee Equity\n\n - 401K Program\n\n - Medical, Dental, and Vision Benefits\n\n - FSA/HSA Benefit\n\n - $175/month Commuter Benefit\n\n - Additional Wellbeing Benefits\n\n - Flexible Paid Time Off\n\n - Paid Parental Leave\n\n - Professional Development Stipend\n\n - Hybrid Office Policy\n\n - Lunch and dinner daily\n\n - Company Sponsored Social Events\n\nAt Sprig, we pride ourselves on being a people-first company where your contributions matter and your impact is visible. We’ve been recognized as a Great Place to Work® for three consecutive years and have also been named one of Fortune’s Best Workplaces in the Bay Area® and one of Built In’s Best Places to Work®. If you're excited about helping build products that millions of users love while shaping the future of AI-powered user research, we'd love to meet you.\n\n \n\n\nOUR COMMITMENT TO DIVERSITY AND INCLUSION\n\nWe prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.\n\n \n\n\nEMPLOYEE PAY DISCLOSURE\n\nThe salary range for this full-time position is $180,000 - $260,000 + Equity + Benefits. Our cash compensation ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for San Francisco, CA. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in postings reflect the base salary only, and do not include equity or benefits.\n\n \n\n***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com http://sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.***"},{"id":"ed3caf94-ee76-46b5-9133-2fe704fd50bb","title":"Customer Success Engineer","department":"Customer Success","team":"Customer Success","employmentType":"FullTime","location":"San Francisco, CA or New York, NY","secondaryLocations":[],"publishedAt":"2026-05-28T18:21:56.883+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"USA"}},"jobUrl":"https://jobs.ashbyhq.com/sprig/ed3caf94-ee76-46b5-9133-2fe704fd50bb","applyUrl":"https://jobs.ashbyhq.com/sprig/ed3caf94-ee76-46b5-9133-2fe704fd50bb/application","descriptionHtml":"Sprig is building the AI-native successor to legacy survey tools, like Qualtrics, Medallia, and SurveyMonkey. We believe the future of experience research won’t be powered by slow, siloed platforms. It will be fast, intelligent, and deeply integrated into how modern teams build great products.
Our mission is to make deep customer understanding effortless and always on. With Sprig, product teams no longer guess. They know. We are creating a future where AI uncovers insights, accelerates workflows, and enables teams to deliver exceptional customer experiences in real-time.
Companies like Notion, Figma, Coinbase, and TripAdvisor already use Sprig to stay closer to their customers than ever before. We’re scaling quickly toward $100M ARR, launching new AI-powered capabilities, and expanding our impact across the world’s most innovative companies.
If you're energized by bold ideas, rapid growth, and the opportunity to redefine an entire category, we'd love to meet you.
As a Customer Success Engineer at Sprig, you will help customers successfully deploy, integrate, troubleshoot, and scale Sprig across their organizations. You’ll partner directly with product teams, researchers and technical stakeholders to solve complex challenges and ensure customers maximize the value of our platform.
This role sits at the intersection of Customer Success, Solutions Engineering, Product, and Engineering. You’ll serve as a trusted technical advisor to customers while also acting as a strong internal advocate for customer needs and product improvements.
This is an ideal role for someone who enjoys technical problem solving, customer interaction, and cross-functional collaboration in a fast-moving environment.
Our team thrives on in-person collaboration. This hybrid role is based in our San Francisco headquarters (4 days/week in office) or New York City office (3 days/week in office).
Partner directly with customers to troubleshoot technical issues related to integrations, SDK implementations, APIs, survey deployments, and platform configuration
Lead technical onboarding and implementation support to help customers successfully roll out Sprig across their teams and workflows
Conduct technical demos and solution consultations aligned to customer business goals and technical requirements
Collaborate closely with Product and Engineering teams to help isolate common customer requests, test workarounds and new feature releases, and make technical documentation updates to assure customer success
Act as a trusted advisor to customers by recommending best practices, creative solutions, and scalable workflows that maximize platform adoption and long-term success
Partner closely with Sales and Customer Success teams to support technical evaluations, expansions, and customer growth opportunities
2–5+ years of experience in Technical Customer Success, Solutions Architecture, Implementation Engineering, Technical Support Engineering, or similar customer-facing technical roles
Strong troubleshooting and problem-solving mindset with a genuine curiosity for understanding how systems work
Comfortable working with APIs, SDKs, frontend integrations, and technical documentation
Familiarity with JavaScript, CSS, SQL, REST APIs, and modern web or mobile application architectures (iOS, Android)
Ability to communicate complex technical concepts clearly to both technical and non-technical audiences
Strong organizational skills and ability to manage multiple customer conversations and priorities simultaneously
Highly collaborative and energized by working cross-functionally with Sales, Product, Engineering, and Customer Success teams
Experience supporting SaaS products or enterprise software platforms is preferred
Familiarity with product development, UX research, analytics, or digital experience tooling is a plus
Ability to travel up to 20% of the time
Competitive Salary
Competitive Employee Equity
401K Program
Medical, Dental, and Vision Benefits
FSA/HSA Benefit
$175/month Commuter Benefit
Additional Wellbeing Benefits
Flexible Paid Time Off
Paid Parental Leave
Professional Development Stipend
Lunch and dinner provided
Company Sponsored Social Events
At Sprig, we pride ourselves on being a people-first company, where your contributions truly matter and are valued. We were recently awarded by Fortune as top 50 best places to work in the US, and top 50 Places to Work in the Bay Area by Built In. Come join our mission of building products users love and have a real impact on Sprig’s future.
We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.
The salary range for this full-time position is $135,000- $150,000 + Equity + Benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in postings reflect the base salary only, and do not include equity or benefits.
***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.***
","descriptionPlain":"ABOUT SPRIG\n\nSprig is building the AI-native successor to legacy survey tools, like Qualtrics, Medallia, and SurveyMonkey. We believe the future of experience research won’t be powered by slow, siloed platforms. It will be fast, intelligent, and deeply integrated into how modern teams build great products.\n\nOur mission is to make deep customer understanding effortless and always on. With Sprig, product teams no longer guess. They know. We are creating a future where AI uncovers insights, accelerates workflows, and enables teams to deliver exceptional customer experiences in real-time.\n\nCompanies like Notion, Figma, Coinbase, and TripAdvisor already use Sprig to stay closer to their customers than ever before. We’re scaling quickly toward $100M ARR, launching new AI-powered capabilities, and expanding our impact across the world’s most innovative companies.\n\nIf you're energized by bold ideas, rapid growth, and the opportunity to redefine an entire category, we'd love to meet you.\n\n\n\n\nABOUT THE ROLE\n\nAs a Customer Success Engineer at Sprig, you will help customers successfully deploy, integrate, troubleshoot, and scale Sprig across their organizations. You’ll partner directly with product teams, researchers and technical stakeholders to solve complex challenges and ensure customers maximize the value of our platform.\n\nThis role sits at the intersection of Customer Success, Solutions Engineering, Product, and Engineering. You’ll serve as a trusted technical advisor to customers while also acting as a strong internal advocate for customer needs and product improvements.\n\nThis is an ideal role for someone who enjoys technical problem solving, customer interaction, and cross-functional collaboration in a fast-moving environment.\n\n\n\nOur team thrives on in-person collaboration. This hybrid role is based in our San Francisco headquarters (4 days/week in office) or New York City office (3 days/week in office).\n\n\n\n\nYOUR IMPACT\n\n - Partner directly with customers to troubleshoot technical issues related to integrations, SDK implementations, APIs, survey deployments, and platform configuration\n\n - Lead technical onboarding and implementation support to help customers successfully roll out Sprig across their teams and workflows\n\n - Conduct technical demos and solution consultations aligned to customer business goals and technical requirements\n\n - Collaborate closely with Product and Engineering teams to help isolate common customer requests, test workarounds and new feature releases, and make technical documentation updates to assure customer success\n\n - Act as a trusted advisor to customers by recommending best practices, creative solutions, and scalable workflows that maximize platform adoption and long-term success\n\n - Partner closely with Sales and Customer Success teams to support technical evaluations, expansions, and customer growth opportunities\n\n\n\n\nYOUR STRENGTHS\n\n - 2–5+ years of experience in Technical Customer Success, Solutions Architecture, Implementation Engineering, Technical Support Engineering, or similar customer-facing technical roles\n\n - Strong troubleshooting and problem-solving mindset with a genuine curiosity for understanding how systems work\n\n - Comfortable working with APIs, SDKs, frontend integrations, and technical documentation\n\n - Familiarity with JavaScript, CSS, SQL, REST APIs, and modern web or mobile application architectures (iOS, Android)\n\n - Ability to communicate complex technical concepts clearly to both technical and non-technical audiences\n\n - Strong organizational skills and ability to manage multiple customer conversations and priorities simultaneously\n\n - Highly collaborative and energized by working cross-functionally with Sales, Product, Engineering, and Customer Success teams\n\n - Experience supporting SaaS products or enterprise software platforms is preferred\n\n - Familiarity with product development, UX research, analytics, or digital experience tooling is a plus\n\n - Ability to travel up to 20% of the time\n\n\n\n\nBENEFITS & PERKS\n\n - Competitive Salary\n\n - Competitive Employee Equity\n\n - 401K Program\n\n - Medical, Dental, and Vision Benefits\n\n - FSA/HSA Benefit\n\n - $175/month Commuter Benefit\n\n - Additional Wellbeing Benefits\n\n - Flexible Paid Time Off\n\n - Paid Parental Leave\n\n - Professional Development Stipend\n\n - Lunch and dinner provided\n\n - Company Sponsored Social Events\n\nAt Sprig, we pride ourselves on being a people-first company, where your contributions truly matter and are valued. We were recently awarded by Fortune as top 50 best places to work in the US, and top 50 Places to Work in the Bay Area by Built In. Come join our mission of building products users love and have a real impact on Sprig’s future.\n\n\n\n\nOUR COMMITMENT TO DIVERSITY AND INCLUSION\n\nWe prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.\n\n\n\n\nEMPLOYEE PAY DISCLOSURE\n\nThe salary range for this full-time position is $135,000- $150,000 + Equity + Benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in postings reflect the base salary only, and do not include equity or benefits.\n\n***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.***"},{"id":"ef313225-c529-41ca-ab95-1030c6596e19","title":"Senior Software Engineer, AI Team","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"San Francisco, CA","secondaryLocations":[],"publishedAt":"2026-01-07T18:11:49.210+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/sprig/ef313225-c529-41ca-ab95-1030c6596e19","applyUrl":"https://jobs.ashbyhq.com/sprig/ef313225-c529-41ca-ab95-1030c6596e19/application","descriptionHtml":"Sprig is the customer survey platform, rebuilt around AI agents.
For two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to shape decisions. The gap between how fast products move and how fast research can keep up has never been wider.
We're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know.
Our mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love.
Companies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations.
The category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.
Sprig’s AI engineering group builds the core technology that enables UX researchers and product leaders to understand customer behavior and feedback at massive scale. Our platform ingests and processes hundreds of millions of events daily and powers large volumes of AI-driven analysis to turn raw signals into clear, actionable insights for product teams.
In this role, you’ll be responsible for the backend systems that support this work—high-throughput data pipelines, AI inference orchestration, and the integrations that connect applied AI directly into Sprig’s product experience. You’ll help evolve the technical foundation that allows our customers to trust, scale, and operationalize AI-powered understanding.
While the team collaborates across the full stack, this position is primarily focused on backend and distributed systems, with close proximity to applied AI infrastructure. You’ll work alongside engineers who value thoughtful design, practical solutions, and shipping work that makes a measurable difference for customers—while maintaining strong standards around reliability, privacy, and correctness.
This is a hybrid position requiring three days per week in our downtown San Francisco office, conveniently located near Montgomery BART.
Build and operate core backend systems: Design, implement, and deploy distributed services and workflows that underpin Sprig’s AI-powered insights, owning projects from early design through production rollout.
Support product-facing experiences: While backend-focused, contribute across the stack as needed to enable the product features that surface AI analysis to researchers and PMs.
Advance data and inference workflows: Develop and maintain scalable pipelines for large-scale data processing and AI inference, ensuring performance, reliability, and operational clarity.
Influence technical decisions: Participate in system design and planning discussions, helping balance iteration speed with long-term system health and scalability.
Partner cross-functionally: Collaborate closely with product managers, designers, and other engineering teams to shape requirements and deliver well-scoped, high-impact capabilities.
Strengthen engineering quality: Promote best practices around performance, maintainability, and resilience across the AI platform, while mentoring and learning alongside the team.
Strong backend engineering experience: 5+ years building and maintaining scalable backend systems, with a proven history of shipping robust, production-grade software.
Proficiency with TypeScript: Most development is done in TypeScript. Experience with Node.js, Temporal, AWS, or PostgreSQL is a plus. Python experience is welcome if you’re comfortable working primarily in TypeScript.
Product-oriented mindset: You think beyond correctness and care about how systems enable intuitive, high-quality customer experiences.
Applied AI integration experience: Hands-on experience integrating third-party inference services (such as OpenAI or Anthropic) into real product workflows; model training is not required.
Distributed systems expertise: Comfortable designing event-driven, data-intensive architectures that operate reliably at scale.
Prompt and context design knowledge: Familiarity with prompt construction and context management is a strong plus.
Pragmatic execution style: You balance technical depth with speed, adapt quickly, and enjoy iterating in a fast-moving AI environment.
Competitive Salary
Competitive Employee Equity
401K Program
Medical, Dental, and Vision Benefits
FSA/HSA Benefit
$175/month Commuter Benefit
Additional Wellbeing Benefits
Flexible Paid Time Off
Paid Parental Leave
Professional Development Stipend
Hybrid Office Policy
Lunch and dinner daily
Company Sponsored Social Events
At Sprig, we pride ourselves on being a people-first company where your contributions matter and your impact is visible. We’ve been recognized as a Great Place to Work® for three consecutive years and have also been named one of Fortune’s Best Workplaces in the Bay Area® and one of Built In’s Best Places to Work®. If you're excited about helping build products that millions of users love while shaping the future of AI-powered user research, we'd love to meet you.
We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.
The salary range for this full-time position is $180,000 - $260,000 + Equity + Benefits. Our cash compensation ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for San Francisco, CA. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in postings reflect the base salary only, and do not include equity or benefits.
***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.***
","descriptionPlain":"ABOUT SPRIG\n\nSprig is the customer survey platform, rebuilt around AI agents.\n\nFor two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to shape decisions. The gap between how fast products move and how fast research can keep up has never been wider.\n\nWe're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know.\n\nOur mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love.\n\nCompanies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations.\n\nThe category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.\n\n\n\n\nABOUT THE ROLE\n\nSprig’s AI engineering group builds the core technology that enables UX researchers and product leaders to understand customer behavior and feedback at massive scale. Our platform ingests and processes hundreds of millions of events daily and powers large volumes of AI-driven analysis to turn raw signals into clear, actionable insights for product teams.\n\nIn this role, you’ll be responsible for the backend systems that support this work—high-throughput data pipelines, AI inference orchestration, and the integrations that connect applied AI directly into Sprig’s product experience. You’ll help evolve the technical foundation that allows our customers to trust, scale, and operationalize AI-powered understanding.\n\nWhile the team collaborates across the full stack, this position is primarily focused on backend and distributed systems, with close proximity to applied AI infrastructure. You’ll work alongside engineers who value thoughtful design, practical solutions, and shipping work that makes a measurable difference for customers—while maintaining strong standards around reliability, privacy, and correctness.\n\nThis is a hybrid position requiring three days per week in our downtown San Francisco office, conveniently located near Montgomery BART.\n\n\n\n\nYOUR IMPACT\n\n - Build and operate core backend systems: Design, implement, and deploy distributed services and workflows that underpin Sprig’s AI-powered insights, owning projects from early design through production rollout.\n \n\n - Support product-facing experiences: While backend-focused, contribute across the stack as needed to enable the product features that surface AI analysis to researchers and PMs.\n \n\n - Advance data and inference workflows: Develop and maintain scalable pipelines for large-scale data processing and AI inference, ensuring performance, reliability, and operational clarity.\n \n\n - Influence technical decisions: Participate in system design and planning discussions, helping balance iteration speed with long-term system health and scalability.\n \n\n - Partner cross-functionally: Collaborate closely with product managers, designers, and other engineering teams to shape requirements and deliver well-scoped, high-impact capabilities.\n \n\n - Strengthen engineering quality: Promote best practices around performance, maintainability, and resilience across the AI platform, while mentoring and learning alongside the team.\n\n\n\n\nYOUR STRENGTHS\n\n - Strong backend engineering experience: 5+ years building and maintaining scalable backend systems, with a proven history of shipping robust, production-grade software.\n \n\n - Proficiency with TypeScript: Most development is done in TypeScript. Experience with Node.js, Temporal, AWS, or PostgreSQL is a plus. Python experience is welcome if you’re comfortable working primarily in TypeScript.\n \n\n - Product-oriented mindset: You think beyond correctness and care about how systems enable intuitive, high-quality customer experiences.\n \n\n - Applied AI integration experience: Hands-on experience integrating third-party inference services (such as OpenAI or Anthropic) into real product workflows; model training is not required.\n \n\n - Distributed systems expertise: Comfortable designing event-driven, data-intensive architectures that operate reliably at scale.\n \n\n - Prompt and context design knowledge: Familiarity with prompt construction and context management is a strong plus.\n \n\n - Pragmatic execution style: You balance technical depth with speed, adapt quickly, and enjoy iterating in a fast-moving AI environment.\n\n\n\n\nBENEFITS & PERKS\n\n - Competitive Salary\n\n - Competitive Employee Equity\n\n - 401K Program\n\n - Medical, Dental, and Vision Benefits\n\n - FSA/HSA Benefit\n\n - $175/month Commuter Benefit\n\n - Additional Wellbeing Benefits\n\n - Flexible Paid Time Off\n\n - Paid Parental Leave\n\n - Professional Development Stipend\n\n - Hybrid Office Policy\n\n - Lunch and dinner daily\n\n - Company Sponsored Social Events\n\nAt Sprig, we pride ourselves on being a people-first company where your contributions matter and your impact is visible. We’ve been recognized as a Great Place to Work® for three consecutive years and have also been named one of Fortune’s Best Workplaces in the Bay Area® and one of Built In’s Best Places to Work®. If you're excited about helping build products that millions of users love while shaping the future of AI-powered user research, we'd love to meet you.\n\n\n\n\nOUR COMMITMENT TO DIVERSITY AND INCLUSION\n\nWe prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.\n\n\n\n\nEMPLOYEE PAY DISCLOSURE\n\nThe salary range for this full-time position is $180,000 - $260,000 + Equity + Benefits. Our cash compensation ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for San Francisco, CA. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in postings reflect the base salary only, and do not include equity or benefits.\n\n\n\n***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com http://sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.***\n\n"}],"apiVersion":"1"}