Sprig is an enterprise survey platform powered by AI agents. We help organizations move from question to evidence faster by transforming how research is designed, fielded, and synthesized. Instead of relying on manual survey programming, static forms, and time-consuming analysis, Sprig combines modern survey infrastructure with specialized agents that accelerate every stage of the research process.
Research teams use Sprig to run customer surveys, market research, experience measurement, journey research, concept testing, and strategic studies. Whether collecting feedback from customers, prospects, panel participants, or users inside a product, Sprig helps teams gather higher-quality data and uncover deeper insights.
Leading companies including Microsoft, Figma, Notion, Ramp, DoorDash, Coinbase, Harvey, and Robinhood use Sprig to continuously learn from customers, understand markets, validate ideas, and improve products.
By combining enterprise survey capabilities with AI-powered agents, Sprig enables teams to move faster, make better decisions, and turn research into a competitive advantage.
Sprig is seeking a dynamic, influential Research Partner to serve as the face and voice of our brand within the UX research community. This role is part evangelist, part strategist, and part content creator, designed for someone who can inspire, educate, and elevate Sprig’s presence across the industry. You’ll create thought-provoking content, build deep relationships with prospects and customers, and represent Sprig at high-end events, dinners, panels, and conferences. Partnering closely with Sales and Marketing, you’ll champion Sprig’s mission, showcase our platform’s value, and fuel both pipeline creation and customer expansion. This is a high-visibility, high-travel role for someone who thrives at the intersection of thought leadership, community building, and product storytelling.
Serve as Sprig’s industry evangelist, amplifying our mission, product vision, and value prop across the UX research landscape.
Help build strong business and use cases and showcase ROI of Sprig platform to research teams
Partner with Research teams at Enterprise companies to partner with Sprig.
Build strong relationships with prospects, customers, and industry leaders through consistent outreach, authentic engagement, and personal presence at events.
Write high-quality content including blogs, thought leadership articles, social posts, playbooks, and research-focused insights that drive awareness and inbound interest.
Host, speak at, and attend high-end events such as prospect dinners, panels, meetups, conferences, and Sprig-sponsored programs.
Collaborate closely with Sales as a strategic partner, helping open doors, warm relationships, influence deals, and support expansion conversations.
Experienced in UX Research - Deep understanding of research methodologies, workflows, decision criteria, and the industry landscape.
Thought Leader & Influencer - Ability to articulate a strong point of view, command a room, and build a personal brand that attracts attention.
Exceptional Storyteller - Creates engaging content and compelling narratives through writing, speaking, visuals, and presentations.
Executive Presence - Comfortable engaging with leaders at top tech companies; confident, polished, and highly credible.
Relationship-Driven - Personable, approachable, and skilled at forming authentic connections with prospects, customers, and partners.
Adaptable - Thrives in a fast-moving environment and adjusts quickly as priorities evolve.
Strong Communicator - Clear, concise, and persuasive in both written and verbal communication.
Self-Starter - Comfortable operating with autonomy while collaborating cross-functionally across Sales and Marketing.
At Sprig, we pride ourselves on being a people-first company, where your contributions truly matter and are valued. We were recently awarded by Fortune as top 50 best places to work in the US, and top 50 Places to Work in the Bay Area by Built In. Come join our mission of building products users love and have a real impact on Sprig’s future.
We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.
The On-Target-Earnings (OTE) range for this full-time position is $165,000-$200,000 + Equity + Benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in postings reflect the OTE only, and do not include equity or benefits.
***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us.
Sprig is the customer survey platform, rebuilt around AI agents.
For two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to share decisions. The gap between how fast products move and how fast research can keep up has never been wider.
We're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know.
Our mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love.
Companies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations.
The category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.
Sprig’s AI team builds the systems that help user-experience researchers and product managers understand their users at scale. Every day, we process over half a billion events and run millions of AI inference queries, transforming raw feedback and usage data into actionable product insights. As a senior software engineer, you’ll own and evolve the backend systems that make this possible—distributed data pipelines, inference workflows, and the integrations that bring AI-powered understanding into Sprig’s product. Our work spans from distributed data processing and inference pipelines to the product surface that UX researchers and PMs interact with. The team operates across the stack but this role emphasizes large-scale backend systems and integration with applied AI. You’ll join a group that values pragmatic engineering, clear design, and measurable impact, advancing both our technical foundation and our ability to deliver trustworthy, privacy-safe analyses and insights.
This is a hybrid role with three days working in our downtown San Francisco office, which is just a short walking distance from the Montgomery BART station.
Build and ship features – Develop backend APIs and AI flows that help product and research teams understand user experiences at scale.
Own small features end-to-end – Take responsibility for well-defined product features, from design and implementation to monitoring and iteration.
Collaborate and learn from experienced engineers – Work closely with senior teammates to review designs, debug complex issues, and improve your technical judgment.
Extend across the stack – while the focus is backend, contribute where needed in the full stack, supporting product surfaces that bring AI analyses and insights to life.
Contribute to quality and shared understanding – Write reliable, testable code, improve observability, and document designs so others can build confidently on your work.
Experience – You have 2+ years of professional experience building and shipping production software.
Product-minded – Care deeply about usability and product outcomes, not just system correctness. You think about how your work enables better customer experiences.
Comfortable with or ready to switch to TypeScript – You’ll use TypeScript for most development. Familiarity with technologies like Node.js, Temporal, AWS, or PostgreSQL is a plus. If your main experience is in python or other languages, it is ok if you’re ready to switch to working primarily in TypeScript.
Fundamentals – You have a solid understanding of data structures, RESTful APIs, SQL, and testing.
Communicator – You communicate clearly, contribute to reviews and design discussions, and learn through feedback.
Growth minded – You are motivated to extend skills into distributed AI workflows, inference systems, and prompt and context engineering.
Competitive Salary
Competitive Employee Equity
401K Program
Medical, Dental, and Vision Benefits
FSA/HSA Benefit
$175/month Commuter Benefit
Additional Wellbeing Benefits
Flexible Paid Time Off
Paid Parental Leave
Professional Development Stipend
Hybrid Office Policy
Lunch and dinner daily
Company Sponsored Social Events
At Sprig, we pride ourselves on being a people-first company where your contributions matter and your impact is visible. We’ve been recognized as a Great Place to Work® for three consecutive years and have also been named one of Fortune’s Best Workplaces in the Bay Area® and one of Built In’s Best Places to Work®. If you're excited about helping build products that millions of users love while shaping the future of AI-powered user research, we'd love to meet you.
We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.
The salary range for this full-time position is $150,000- $230,000 + Equity + Benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in postings reflect the base salary only, and do not include equity or benefits.
Sprig Technologies Inc. requires that candidates on F-1 student visas have at least two years of remaining Optional Practical Training (OPT) at the time of hire.
***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.***
","descriptionPlain":"ABOUT SPRIG\n\nSprig is the customer survey platform, rebuilt around AI agents.\n\nFor two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to share decisions. The gap between how fast products move and how fast research can keep up has never been wider.\n\nWe're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know.\n\nOur mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love.\n\nCompanies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations.\n\nThe category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.\n\n\n\n\nABOUT THE ROLE\n\nSprig’s AI team builds the systems that help user-experience researchers and product managers understand their users at scale. Every day, we process over half a billion events and run millions of AI inference queries, transforming raw feedback and usage data into actionable product insights. As a senior software engineer, you’ll own and evolve the backend systems that make this possible—distributed data pipelines, inference workflows, and the integrations that bring AI-powered understanding into Sprig’s product. Our work spans from distributed data processing and inference pipelines to the product surface that UX researchers and PMs interact with. The team operates across the stack but this role emphasizes large-scale backend systems and integration with applied AI. You’ll join a group that values pragmatic engineering, clear design, and measurable impact, advancing both our technical foundation and our ability to deliver trustworthy, privacy-safe analyses and insights. \n\nThis is a hybrid role with three days working in our downtown San Francisco office, which is just a short walking distance from the Montgomery BART station.\n\n\n\n\nYOUR IMPACT\n\n - Build and ship features – Develop backend APIs and AI flows that help product and research teams understand user experiences at scale.\n\n - Own small features end-to-end – Take responsibility for well-defined product features, from design and implementation to monitoring and iteration.\n\n - Collaborate and learn from experienced engineers – Work closely with senior teammates to review designs, debug complex issues, and improve your technical judgment.\n\n - Extend across the stack – while the focus is backend, contribute where needed in the full stack, supporting product surfaces that bring AI analyses and insights to life.\n\n - Contribute to quality and shared understanding – Write reliable, testable code, improve observability, and document designs so others can build confidently on your work.\n\n\nYOUR STRENGTHS\n\n - Experience – You have 2+ years of professional experience building and shipping production software.\n\n - Product-minded – Care deeply about usability and product outcomes, not just system correctness. You think about how your work enables better customer experiences.\n\n - Comfortable with or ready to switch to TypeScript – You’ll use TypeScript for most development. Familiarity with technologies like Node.js, Temporal, AWS, or PostgreSQL is a plus. If your main experience is in python or other languages, it is ok if you’re ready to switch to working primarily in TypeScript.\n\n - Fundamentals – You have a solid understanding of data structures, RESTful APIs, SQL, and testing.\n\n - Communicator – You communicate clearly, contribute to reviews and design discussions, and learn through feedback.\n\n - Growth minded – You are motivated to extend skills into distributed AI workflows, inference systems, and prompt and context engineering.\n\n\nBENEFITS & PERKS\n\n - Competitive Salary\n\n - Competitive Employee Equity\n\n - 401K Program\n\n - Medical, Dental, and Vision Benefits\n\n - FSA/HSA Benefit\n\n - $175/month Commuter Benefit\n\n - Additional Wellbeing Benefits\n\n - Flexible Paid Time Off\n\n - Paid Parental Leave\n\n - Professional Development Stipend\n\n - Hybrid Office Policy\n\n - Lunch and dinner daily\n\n - Company Sponsored Social Events\n\nAt Sprig, we pride ourselves on being a people-first company where your contributions matter and your impact is visible. We’ve been recognized as a Great Place to Work® for three consecutive years and have also been named one of Fortune’s Best Workplaces in the Bay Area® and one of Built In’s Best Places to Work®. If you're excited about helping build products that millions of users love while shaping the future of AI-powered user research, we'd love to meet you.\n\n\n\n\nOUR COMMITMENT TO DIVERSITY AND INCLUSION\n\nWe prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.\n\n\n\n\nEMPLOYEE PAY DISCLOSURE\n\nThe salary range for this full-time position is $150,000- $230,000 + Equity + Benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in postings reflect the base salary only, and do not include equity or benefits.\n\n\n\nSprig Technologies Inc. requires that candidates on F-1 student visas have at least two years of remaining Optional Practical Training (OPT) at the time of hire.\n\n***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.***"},{"id":"629c9736-8d00-4245-9c6c-d0629f35d2bc","title":"Customer Success Engineer","department":"Customer Success","team":"Customer Success","employmentType":"FullTime","location":"San Francisco, CA","secondaryLocations":[],"publishedAt":"2026-08-12T00:44:02.006+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/sprig/629c9736-8d00-4245-9c6c-d0629f35d2bc","applyUrl":"https://jobs.ashbyhq.com/sprig/629c9736-8d00-4245-9c6c-d0629f35d2bc/application","descriptionHtml":"Sprig is the customer survey platform, rebuilt around AI agents.
For two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to shape decisions. The gap between how fast products move and how fast research can keep up has never been wider.
We're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know.
Our mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love.
Companies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations.
The category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.
As a Customer Success Engineer at Sprig, you will help customers successfully deploy, integrate, troubleshoot, and scale Sprig across their organizations. You’ll partner directly with product teams, researchers and technical stakeholders to solve complex challenges and ensure customers maximize the value of our platform.
This role sits at the intersection of Customer Success, Solutions Engineering, Product, and Engineering. You’ll serve as a trusted technical advisor to customers while also acting as a strong internal advocate for customer needs and product improvements.
This is an ideal role for someone who enjoys technical problem solving, customer interaction, and cross-functional collaboration in a fast-moving environment.
This is a hybrid role based in our San Francisco office 4x per week.
Partner directly with customers to troubleshoot technical issues related to integrations, SDK implementations, APIs, survey deployments, and platform configuration
Lead technical onboarding and implementation support to help customers successfully roll out Sprig across their teams and workflows
Conduct technical demos and solution consultations aligned to customer business goals and technical requirements
Collaborate closely with Product and Engineering teams to help isolate common customer requests, test workarounds and new feature releases, and make technical documentation updates to assure customer success
Act as a trusted advisor to customers by recommending best practices, creative solutions, and scalable workflows that maximize platform adoption and long-term success
Partner closely with Sales and Customer Success teams to support technical evaluations, expansions, and customer growth opportunities
2–5+ years of experience in Technical Customer Success, Solutions Architecture, Implementation Engineering, Technical Support Engineering, or similar customer-facing technical roles
Strong troubleshooting and problem-solving mindset with a genuine curiosity for understanding how systems work
Comfortable working with APIs, SDKs, frontend integrations, and technical documentation
Familiarity with JavaScript, CSS, SQL, REST APIs, and modern web or mobile application architectures (iOS, Android)
Ability to communicate complex technical concepts clearly to both technical and non-technical audiences
Strong organizational skills and ability to manage multiple customer conversations and priorities simultaneously
Highly collaborative and energized by working cross-functionally with Sales, Product, Engineering, and Customer Success teams
Experience supporting SaaS products or enterprise software platforms is preferred
Familiarity with product development, UX research, analytics, or digital experience tooling is a plus
Competitive Salary
Competitive Employee Equity
401K Program
Medical, Dental, and Vision Benefits
FSA/HSA Benefit
$175/month Commuter Benefit
Additional Wellbeing Benefits
Flexible Paid Time Off
Paid Parental Leave
Professional Development Stipend
Lunch and dinner provided daily
Company Sponsored Social Events
At Sprig, we pride ourselves on being a people-first company, where your contributions truly matter and are valued. We were recently awarded by Fortune as top 50 best places to work in the US, and top 50 Places to Work in the Bay Area by Built In. Come join our mission of building products users love and have a real impact on Sprig’s future.
We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.
The base salary range for this full-time position is $130,000 - $150,000 + Equity + Benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in postings reflect the base salary only, and do not include equity or benefits.
***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.***
","descriptionPlain":"ABOUT SPRIG\n\nSprig is the customer survey platform, rebuilt around AI agents.\n\nFor two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to shape decisions. The gap between how fast products move and how fast research can keep up has never been wider.\n\nWe're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know.\n\nOur mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love.\n\nCompanies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations.\n\nThe category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.\n\n\n\n\nABOUT THE ROLE\n\nAs a Customer Success Engineer at Sprig, you will help customers successfully deploy, integrate, troubleshoot, and scale Sprig across their organizations. You’ll partner directly with product teams, researchers and technical stakeholders to solve complex challenges and ensure customers maximize the value of our platform.\n\nThis role sits at the intersection of Customer Success, Solutions Engineering, Product, and Engineering. You’ll serve as a trusted technical advisor to customers while also acting as a strong internal advocate for customer needs and product improvements.\n\nThis is an ideal role for someone who enjoys technical problem solving, customer interaction, and cross-functional collaboration in a fast-moving environment.\n\nThis is a hybrid role based in our San Francisco office 4x per week.\n\n\n\n\nYOUR IMPACT\n\n - Partner directly with customers to troubleshoot technical issues related to integrations, SDK implementations, APIs, survey deployments, and platform configuration\n\n - Lead technical onboarding and implementation support to help customers successfully roll out Sprig across their teams and workflows\n\n - Conduct technical demos and solution consultations aligned to customer business goals and technical requirements\n\n - Collaborate closely with Product and Engineering teams to help isolate common customer requests, test workarounds and new feature releases, and make technical documentation updates to assure customer success\n\n - Act as a trusted advisor to customers by recommending best practices, creative solutions, and scalable workflows that maximize platform adoption and long-term success\n\n - Partner closely with Sales and Customer Success teams to support technical evaluations, expansions, and customer growth opportunities\n\n\n\n\nYOUR STRENGTHS\n\n - 2–5+ years of experience in Technical Customer Success, Solutions Architecture, Implementation Engineering, Technical Support Engineering, or similar customer-facing technical roles\n\n - Strong troubleshooting and problem-solving mindset with a genuine curiosity for understanding how systems work\n\n - Comfortable working with APIs, SDKs, frontend integrations, and technical documentation\n\n - Familiarity with JavaScript, CSS, SQL, REST APIs, and modern web or mobile application architectures (iOS, Android)\n\n - Ability to communicate complex technical concepts clearly to both technical and non-technical audiences\n\n - Strong organizational skills and ability to manage multiple customer conversations and priorities simultaneously\n\n - Highly collaborative and energized by working cross-functionally with Sales, Product, Engineering, and Customer Success teams\n\n - Experience supporting SaaS products or enterprise software platforms is preferred\n\n - Familiarity with product development, UX research, analytics, or digital experience tooling is a plus\n \n \n\n\nBENEFITS & PERKS\n\n - Competitive Salary\n\n - Competitive Employee Equity\n\n - 401K Program\n\n - Medical, Dental, and Vision Benefits\n\n - FSA/HSA Benefit\n\n - $175/month Commuter Benefit\n\n - Additional Wellbeing Benefits\n\n - Flexible Paid Time Off\n\n - Paid Parental Leave\n\n - Professional Development Stipend\n\n - Lunch and dinner provided daily\n\n - Company Sponsored Social Events\n \n \n\nAt Sprig, we pride ourselves on being a people-first company, where your contributions truly matter and are valued. We were recently awarded by Fortune as top 50 best places to work in the US, and top 50 Places to Work in the Bay Area by Built In. Come join our mission of building products users love and have a real impact on Sprig’s future.\n\n\n\n\nOUR COMMITMENT TO DIVERSITY AND INCLUSION\n\nWe prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.\n\n\n\n\nEMPLOYEE PAY DISCLOSURE\n\nThe base salary range for this full-time position is $130,000 - $150,000 + Equity + Benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in postings reflect the base salary only, and do not include equity or benefits.\n\n\n\n***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com http://sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.***\n\n"},{"id":"bf17934e-a078-41f5-9f87-49be28c68ade","title":"Director of Sales","department":"Sales","team":"Sales","employmentType":"FullTime","location":"San Francisco, CA","secondaryLocations":[],"publishedAt":"2026-08-05T15:24:27.918+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/sprig/bf17934e-a078-41f5-9f87-49be28c68ade","applyUrl":"https://jobs.ashbyhq.com/sprig/bf17934e-a078-41f5-9f87-49be28c68ade/application","descriptionHtml":"Sprig is the customer survey platform, rebuilt around AI agents.
For two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to shape decisions. The gap between how fast products move and how fast research can keep up has never been wider.
We're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know.
Our mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love.
Companies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations.
The category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.
Sprig is seeking a dynamic, hands-on Director of Sales - Mid-market to lead and scale our sales organization through the next stage of growth. This is a true player-coach role for a sales leader who thrives on winning deals while developing exceptional talent. You'll partner directly with Account Executives on strategic opportunities, coach Business Development Representatives to build a predictable pipeline, and establish repeatable sales motions that drive sustainable revenue growth.
You’ll report directly to the Head of Revenue and cross-functional leaders across Leadership, Marketing, Customer Success, Product, and Operations, you'll shape our go-to-market strategy, build a high-performing sales culture, and help transform a fast-growing startup into a world-class enterprise sales organization. This is a high-impact leadership role for someone who loves building teams, creating process, and leading from the front.
This is a hybrid role in our HQ SF office: 4 days a week (Wed is WFH).
Lead, coach, and develop a high-performing team of Account Executives and Business Development Representatives, creating a culture of accountability, growth, and execution.
Serve as a player-coach by actively participating in strategic customer opportunities, helping advance complex deals, remove blockers, and close mid-market and enterprise business alongside your team.
Partner closely with Business Development Representatives to strengthen outbound strategy, messaging, prospecting discipline, and top-of-funnel pipeline generation.
Build repeatable sales processes, playbooks, and operating rhythms that improve consistency, forecasting accuracy, seller productivity, and win rates.
Own sales forecasting, pipeline health, CRM hygiene, and performance reporting, providing leadership with accurate visibility into the business.
Recruit, hire, onboard, and develop exceptional sales talent while creating clear expectations, coaching plans, and career growth opportunities.
Partner cross-functionally with Marketing, Customer Success, Product, and Leadership to refine messaging, strengthen our ideal customer profile, and improve the customer journey from first touch through expansion.
Drive operational excellence by leveraging AI and modern sales technology to improve team productivity, execution, and customer outcomes.
Proven Sales Leader – Brings 2–4 years of people management experience along with a successful track record as an Enterprise Account Executive, with the credibility to coach from firsthand experience.
Player-Coach – Leads from the front by actively working strategic deals alongside the team, helping remove obstacles, progress opportunities, and close enterprise business—not simply reviewing pipeline in one-on-ones.
Startup Builder – Thrives in high-growth startup or scale-up environments, bringing the resourcefulness to build processes, establish repeatable sales motions, and drive a land-and-expand approach to growth.
Exceptional Sales Coach – Skilled at developing both Account Executives and Business Development Representatives, providing hands-on coaching across deal strategy, pipeline generation, prospecting, messaging, and execution.
Operationally Excellent – Demonstrates strong forecasting discipline, CRM hygiene, territory planning, account allocation, and pipeline management to provide leadership with accurate, actionable business insights.
Talent Builder – Experience recruiting, hiring, onboarding, and ramping high-performing sales talent while creating a culture of accountability, continuous learning, and high performance.
Cross-Functional Partner – Collaborates effectively with Marketing, Customer Success, Product, and Leadership to continuously improve positioning, customer experience, and go-to-market execution.
Modern Sales Operator – Comfortable leveraging AI and modern sales technology including Claude, ChatGPT, HubSpot, Google Workspace, Linear, and similar tools to improve productivity and execution.
Customer-Centric – Ideally brings experience selling to Product, UX, Design, Research, or similar enterprise technology buyers, with an understanding of usage-based pricing, land-and-expand sales motions, and scaling sales organizations through periods of rapid growth.
Resilient & Accountable – Leads by example, communicates directly, embraces ambiguity, and takes ownership while balancing personal execution with developing others.
Competitive Salary
Competitive Employee Equity
401K Program
Medical, Dental, and Vision Benefits
FSA/HSA Benefits
$175/month Commuter Benefit
Additional Wellbeing Benefit
Flexible Paid Time Off
Paid Parental Leave
Professional Development Stipend
Hybrid Office Policy
Lunch and dinner daily
Company Sponsored Social Events
At Sprig, we pride ourselves on being a people-first company where your contributions matter and your impact is visible. We’ve been recognized as a Great Place to Work® for three consecutive years and have also been named one of Fortune’s Best Workplaces in the Bay Area® and one of Built In’s Best Places to Work®. If you're excited about helping build products that millions of users love while shaping the future of AI-powered user research, we'd love to meet you.
Our Commitment to Diversity and Inclusion
We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.
Employee Pay Disclosure
The OTE range for this full-time position is $275,000- $350,000 + Equity + Benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in postings reflect the OTE only, and do not include equity or benefits.
***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us.