Sprig is the customer survey platform, rebuilt around AI agents.
For two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to share decisions. The gap between how fast products move and how fast research can keep up has never been wider.
We're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know.
Our mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love.
Companies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations.
The category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.
Sprig is looking for an experienced and engaging individual to bring the user research community together, build meaningful relationships with industry leaders, and help make Sprig a trusted and recognized voice in the research space.
You’ll have the opportunity to conduct your own user research, but this is not a traditional in-house UX Research role. Instead of owning research for a single product, you’ll apply your expertise across some of the world’s most innovative companies to help research teams understand how they can improve their programs, identifying opportunities to make research more effective and scalable, and advising them on how to get more value from their research practice.
You’ll also turn what you learn across the industry into original research, thought leadership, and a strong point of view on where UX Research is headed. You’ll publish insights, build relationships with research leaders, speak at industry events, and serve as a trusted research expert in strategic customer and prospect conversations.
Sitting at the intersection of research, thought leadership, and marketing, this role is ideal for an experienced researcher who loves the craft but wants to expand their impact beyond a single company:working across organizations, solving interesting research challenges, and helping influence how research is practiced across the industry.
This is a hybrid role based in our San Francisco office 4x per week.
Advise and support some of the world’s leading research teams. Work directly with customers to understand their research practices, workflows, and organizational challenges, applying your expertise to identify gaps and recommend methodologies, use cases, and best practices that make research more impactful, efficient, and scalable.
Become a trusted voice in the research community. Represent Sprig at conferences, panels, webinars, executive roundtables, dinners, meetups, and other industry programs while building authentic relationships with researchers and research leaders.
Help shape the future of research at Sprig. Serve as our in-house research expert, bringing a practitioner’s perspective into product strategy and helping build the leading AI-native enterprise research platform, from multi-agent research workflows to intelligent survey infrastructure.
Conduct and publish original industry research. Design surveys, interviews, benchmarking studies, and other research that uncover meaningful trends across the research community and turn those findings into reports, articles, presentations, and industry insights.
Create thought leadership researchers actually want to read. Partner with Marketing to develop high-quality content including research reports, articles, playbooks, webinars, social content, and practical resources for research and product teams.
Researcher at Heart: You bring meaningful UX Research experience and a deep understanding of how research operates within modern product organizations, with a natural curiosity for uncovering patterns, developing insights, and turning them into actionable recommendations.
Consultative & Strategic: You quickly understand how organizations operate, ask thoughtful questions to diagnose challenges, and provide credible guidance that helps research practitioners and leaders improve their research practices.
Excited to Expand Your Impact: You may be ready for something different from a traditional in-house UXR role and are energized by the opportunity to work across multiple organizations and influence the practice of research at an industry level.
Exceptional Communicator & Storyteller: You can turn complex research concepts and findings into clear, compelling narratives and are comfortable facilitating conversations, presenting ideas, and engaging audiences from research practitioners to product leaders and executives. Conference speaking experience is a plus, but not required.
Strong Writer : You enjoy writing and can translate your expertise into thoughtful, useful content. You don’t need to already be a prolific creator or have a large personal following.
Relationship-Driven: You genuinely enjoy meeting other researchers, exchanging ideas, and building long-term relationships across the community.
Collaborative & Adaptable: You enjoy working across Marketing, Sales, Customer Success, and Product, and are comfortable taking ownership, navigating ambiguity, and moving fast.
At Sprig, we pride ourselves on being a people-first company, where your contributions truly matter and are valued. We were recently awarded by Fortune as top 50 best places to work in the US, and top 50 Places to Work in the Bay Area by Built In. Come join our mission of building products users love and have a real impact on Sprig’s future.
We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.
The On-Target-Earnings (OTE) range for this full-time position is $165,000-$200,000 + Equity + Benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in postings reflect the OTE only, and do not include equity or benefits.
***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us.
Sprig is the customer survey platform, rebuilt around AI agents.
For two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to shape decisions. The gap between how fast products move and how fast research can keep up has never been wider.
We're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know.
Our mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love.
Companies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations.
The category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.
As a Senior Customer Success Engineer at Sprig, you will help customers successfully deploy, integrate, troubleshoot, and scale Sprig across their organizations. You’ll partner directly with product teams, researchers, and technical stakeholders to solve complex challenges and ensure customers maximize the value of our platform.
This role sits at the intersection of Customer Success and Solutions Engineering. You’ll serve as a trusted technical advisor to customers, own complex technical engagements, and act as a strong internal advocate for customer needs and product improvements.
This is an ideal role for someone who enjoys technical problem solving, customer interaction, and cross-functional collaboration, and who is comfortable independently navigating complex customer environments in a fast-moving environment.
This is a hybrid role based in our San Francisco office 4x per week.
Partner directly with customers to troubleshoot complex technical issues related to integrations, SDK implementations, APIs, survey deployments, and platform configuration
Lead technical onboarding and implementation support, including complex or enterprise deployments, to help customers successfully roll out Sprig across their teams and workflows
Conduct technical demos and solution consultations aligned to customer business goals and technical requirements
Collaborate closely with Product and Engineering teams to identify common customer requests, test workarounds and new feature releases, and improve technical documentation to ensure customer success
Act as a trusted technical advisor to customers by recommending best practices, creative solutions, and scalable workflows that maximize platform adoption and long-term success
Partner closely with Sales and Customer Success teams to support technical evaluations, expansions, and customer growth opportunities
Take ownership of complex customer challenges from initial diagnosis through resolution, coordinating across internal teams as needed
3–5+ years of experience in Technical Customer Success, Solutions Architecture, Implementation Engineering, Technical Support Engineering, or similar customer-facing technical roles
Strong troubleshooting and problem-solving skills with a genuine curiosity for understanding how systems work and the ability to independently navigate ambiguous technical problems
Comfortable working with APIs, SDKs, frontend integrations, and technical documentation
Familiarity with JavaScript, CSS, SQL, REST APIs, and modern web or mobile application architectures (iOS, Android)
Ability to communicate complex technical concepts clearly and confidently to both technical and non-technical audiences
Strong organizational skills and ability to manage multiple customer engagements and priorities simultaneously
Highly collaborative and energized by working cross-functionally with Sales, Product, Engineering, and Customer Success teams
Experience supporting SaaS products or enterprise software platforms is preferred
Familiarity with product development, UX research, analytics, or digital experience tooling is a plus
Competitive Salary
Competitive Employee Equity
401K Program
Medical, Dental, and Vision Benefits
FSA/HSA Benefit
$175/month Commuter Benefit
Additional Wellbeing Benefits
Flexible Paid Time Off
Paid Parental Leave
Professional Development Stipend
Lunch and dinner provided daily
Company Sponsored Social Events
At Sprig, we pride ourselves on being a people-first company, where your contributions truly matter and are valued. We were recently awarded by Fortune as top 50 best places to work in the US, and top 50 Places to Work in the Bay Area by Built In. Come join our mission of building products users love and have a real impact on Sprig’s future.
We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.
The base salary range for this full-time position is $140,000 - $180,000 + Equity + Benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in postings reflect the base salary only, and do not include equity or benefits.
Sprig Technologies Inc. requires that candidates on F-1 student visas have at least two years of remaining Optional Practical Training (OPT) at the time of hire.
***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.***
","descriptionPlain":"ABOUT SPRIG\n\nSprig is the customer survey platform, rebuilt around AI agents.\n\nFor two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to shape decisions. The gap between how fast products move and how fast research can keep up has never been wider.\n\nWe're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know.\n\nOur mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love.\n\nCompanies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations.\n\nThe category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.\n\n\n\n\nABOUT THE ROLE\n\n - As a Senior Customer Success Engineer at Sprig, you will help customers successfully deploy, integrate, troubleshoot, and scale Sprig across their organizations. You’ll partner directly with product teams, researchers, and technical stakeholders to solve complex challenges and ensure customers maximize the value of our platform.\n \n This role sits at the intersection of Customer Success and Solutions Engineering. You’ll serve as a trusted technical advisor to customers, own complex technical engagements, and act as a strong internal advocate for customer needs and product improvements.\n \n This is an ideal role for someone who enjoys technical problem solving, customer interaction, and cross-functional collaboration, and who is comfortable independently navigating complex customer environments in a fast-moving environment.\n \n This is a hybrid role based in our San Francisco office 4x per week.\n \n \n\n\nYOUR IMPACT\n\n - Partner directly with customers to troubleshoot complex technical issues related to integrations, SDK implementations, APIs, survey deployments, and platform configuration\n\n - Lead technical onboarding and implementation support, including complex or enterprise deployments, to help customers successfully roll out Sprig across their teams and workflows\n\n - Conduct technical demos and solution consultations aligned to customer business goals and technical requirements\n\n - Collaborate closely with Product and Engineering teams to identify common customer requests, test workarounds and new feature releases, and improve technical documentation to ensure customer success\n\n - Act as a trusted technical advisor to customers by recommending best practices, creative solutions, and scalable workflows that maximize platform adoption and long-term success\n\n - Partner closely with Sales and Customer Success teams to support technical evaluations, expansions, and customer growth opportunities\n\n - Take ownership of complex customer challenges from initial diagnosis through resolution, coordinating across internal teams as needed\n\n\nYOUR STRENGTHS\n\n - 3–5+ years of experience in Technical Customer Success, Solutions Architecture, Implementation Engineering, Technical Support Engineering, or similar customer-facing technical roles\n\n - Strong troubleshooting and problem-solving skills with a genuine curiosity for understanding how systems work and the ability to independently navigate ambiguous technical problems\n\n - Comfortable working with APIs, SDKs, frontend integrations, and technical documentation\n\n - Familiarity with JavaScript, CSS, SQL, REST APIs, and modern web or mobile application architectures (iOS, Android)\n\n - Ability to communicate complex technical concepts clearly and confidently to both technical and non-technical audiences\n\n - Strong organizational skills and ability to manage multiple customer engagements and priorities simultaneously\n\n - Highly collaborative and energized by working cross-functionally with Sales, Product, Engineering, and Customer Success teams\n\n - Experience supporting SaaS products or enterprise software platforms is preferred\n\n - Familiarity with product development, UX research, analytics, or digital experience tooling is a plus\n\n\n\n\nBENEFITS & PERKS\n\n - Competitive Salary\n\n - Competitive Employee Equity\n\n - 401K Program\n\n - Medical, Dental, and Vision Benefits\n\n - FSA/HSA Benefit\n\n - $175/month Commuter Benefit\n\n - Additional Wellbeing Benefits\n\n - Flexible Paid Time Off\n\n - Paid Parental Leave\n\n - Professional Development Stipend\n\n - Lunch and dinner provided daily\n\n - Company Sponsored Social Events\n \n \n\nAt Sprig, we pride ourselves on being a people-first company, where your contributions truly matter and are valued. We were recently awarded by Fortune as top 50 best places to work in the US, and top 50 Places to Work in the Bay Area by Built In. Come join our mission of building products users love and have a real impact on Sprig’s future.\n\n\n\n\nOUR COMMITMENT TO DIVERSITY AND INCLUSION\n\nWe prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.\n\n\n\n\nEMPLOYEE PAY DISCLOSURE\n\nThe base salary range for this full-time position is $140,000 - $180,000 + Equity + Benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in postings reflect the base salary only, and do not include equity or benefits.\n\nSprig Technologies Inc. requires that candidates on F-1 student visas have at least two years of remaining Optional Practical Training (OPT) at the time of hire.\n\n***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com http://sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.***\n\n"},{"id":"bf17934e-a078-41f5-9f87-49be28c68ade","title":"Director of Sales, Mid-Market","department":"Sales","team":"Sales","employmentType":"FullTime","location":"San Francisco, CA","secondaryLocations":[],"publishedAt":"2026-08-05T15:24:27.918+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/sprig/bf17934e-a078-41f5-9f87-49be28c68ade","applyUrl":"https://jobs.ashbyhq.com/sprig/bf17934e-a078-41f5-9f87-49be28c68ade/application","descriptionHtml":"Sprig is the customer survey platform, rebuilt around AI agents.
For two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to shape decisions. The gap between how fast products move and how fast research can keep up has never been wider.
We're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know.
Our mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love.
Companies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations.
The category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.
Sprig is seeking a dynamic, hands-on Director of Sales (Mid-Market) to lead and scale our mid-market and BDR sales teams through the next stage of growth. You'll partner directly with Mid-Market Account Executives on strategic opportunities, coach BDRs to build a predictable pipeline, and establish repeatable sales motions that drive sustainable revenue growth.
You’ll report directly to the Chief Revenue Officer and cross-functional leaders across Leadership, Marketing, Customer Success, Product, and Operations, you'll shape our go-to-market strategy, build a high-performing sales culture, and help transform a fast-growing startup into a world-class sales organization. This is a high-impact leadership role for someone who loves building teams, creating process, and selling from the front.
This is a hybrid role in our HQ SF office: 4 days a week (Wed is WFH).
Lead, coach, and develop a high-performing team of Mid-Market account executives and Business Development Representatives, creating a culture of accountability, growth, and execution.
Serve as coach by actively participating in strategic customer opportunities, helping advance complex deals, remove blockers, and close mid-market and business alongside your team.
Partner closely with Business Development Representatives to strengthen outbound strategy, messaging, prospecting discipline, and top-of-funnel pipeline generation.
Build repeatable sales processes, playbooks, and operating rhythms that improve consistency, forecasting accuracy, seller productivity, and win rates.
Own sales forecasting, pipeline health, CRM hygiene, and performance reporting, providing leadership with accurate visibility into the business.
Recruit, hire, onboard, and develop exceptional sales talent while creating clear expectations, coaching plans, and career growth opportunities.
Partner cross-functionally with Marketing, Customer Success, Product, and Leadership to refine messaging, strengthen our ideal customer profile, and improve the customer journey from first touch through expansion.
Drive operational excellence by leveraging AI and modern sales technology to improve team productivity, execution, and customer outcomes.
Proven Sales Leader – Brings 2–4 years of people management experience along with a successful track record as an Enterprise Account Executive, with the credibility to coach from firsthand experience.
Exceptional Sales Coach – Skilled at developing both Mid-Market Account Executives and Business Development Representatives, providing hands-on coaching across deal strategy, pipeline generation, prospecting, messaging, and execution.
Startup Builder – Thrives in high-growth startup or scale-up environments, bringing the resourcefulness to build processes, establish repeatable sales motions, and drive a land-and-expand approach to growth.
Talent Builder – Experience recruiting, hiring, onboarding, and ramping high-performing sales talent while creating a culture of accountability, continuous learning, and high performance.
Cross-Functional Partner – Collaborates effectively with Marketing, Customer Success, Product, and Leadership to continuously improve positioning, customer experience, and go-to-market execution.
Modern Sales Operator – Comfortable leveraging AI and modern sales technology including Claude, ChatGPT, HubSpot, Google Workspace, Linear, and similar tools to improve productivity and execution.
Competitive Salary
Competitive Employee Equity
401K Program
Medical, Dental, and Vision Benefits
FSA/HSA Benefits
$175/month Commuter Benefit
Additional Wellbeing Benefit
Flexible Paid Time Off
Paid Parental Leave
Professional Development Stipend
Hybrid Office Policy
Lunch and dinner daily
Company Sponsored Social Events
At Sprig, we pride ourselves on being a people-first company where your contributions matter and your impact is visible. We’ve been recognized as a Great Place to Work® for three consecutive years and have also been named one of Fortune’s Best Workplaces in the Bay Area® and one of Built In’s Best Places to Work®. If you're excited about helping build products that millions of users love while shaping the future of AI-powered user research, we'd love to meet you.
Our Commitment to Diversity and Inclusion
We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.
Employee Pay Disclosure
The OTE range for this full-time position is $300,000 - 350,000 + Equity + Benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in postings reflect the OTE only, and do not include equity or benefits.
***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us.
Sprig is building the AI-native successor to legacy survey tools, like Qualtrics, Medallia, and SurveyMonkey. We believe the future of experience research won’t be powered by slow, siloed platforms. It will be fast, intelligent, and deeply integrated into how modern teams build great products.
Our mission is to make deep customer understanding effortless and always on. With Sprig, product teams no longer guess. They know. We are creating a future where AI uncovers insights, accelerates workflows, and enables teams to deliver exceptional customer experiences in real-time.
Companies like Notion, Figma, Coinbase, and TripAdvisor already use Sprig to stay closer to their customers than ever before. We’re scaling quickly toward $100M ARR, launching new AI-powered capabilities, and expanding our impact across the world’s most innovative companies.
If you're energized by bold ideas, rapid growth, and the opportunity to redefine an entire category, we'd love to meet you.
Sprig is looking for an experienced and engaging individual to bring the user research community together, build meaningful relationships with industry leaders, and help make Sprig a trusted and recognized voice in the research space.
You’ll also turn what you know across the industry into thought leadership, and a strong point of view on where UX Research is headed. You’ll publish insights, build relationships with research leaders, speak at industry events, and serve as a trusted research expert in strategic customer and prospect conversations.
This role is part evangelist, part strategist, and part content creator, designed for someone who can inspire, educate, and elevate Sprig’s presence across the industry.
Represent Sprig at customer dinners, roundtables, and industry events, leading conversations with research and product leaders
Advise enterprise researchers on quantitative methodology and how to get the most value from Sprig
Write thought leadership content (blog posts, articles, and guides) on survey research, quant UXR, and AI in research
Speak publicly on panels, webinars, and at community events
Build and nurture lasting relationships with customers and prospects, and help identify new opportunities for Sprig
Partner with our go-to-market team to bring the researcher's perspective into how we engage buyers
Stay on the leading edge of AI tools and agents in research, and share what you learn with the community
Host, speak at, and attend high-end events such as prospect dinners, panels, meetups, conferences, and Sprig-sponsored programs.
Experienced in UX Research — Deep understanding of research methodologies, workflows, decision criteria, and the industry landscape.
Thought Leader & Influencer — Ability to articulate a strong point of view, command a room, and build a personal brand that attracts attention.
Exceptional Storyteller — Create engaging content and compelling narratives through writing, speaking, visuals, and presentations.
Executive Presence — Comfortable engaging with leaders at top tech companies; confident, polished, and highly credible.
Relationship-Driven — Personable, approachable, and skilled at forming authentic connections with prospects, customers, and partners.
Adaptable — Thrives in a fast-moving environment and adjusts quickly as priorities evolve.
Strong Communicator — Clear, concise, and persuasive in both written and verbal communication.
Self-Starter — Comfortable operating with autonomy while collaborating cross-functionally across Sales and Marketing.
Experience in consulting or at a startup
Hands-on experience with Sprig (not required, we'll get you up to speed)
You're AI forward and have explored AI and agents in your own research practice
At Sprig, we pride ourselves on being a people-first company, where your contributions truly matter and are valued. We were recently awarded by Fortune as top 50 best places to work in the US, and top 50 Places to Work in the Bay Area by Built In. Come join our mission of building products users love and have a real impact on Sprig’s future.
We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.
The hourly range for this part-time position is $120-$150 per hour. Our ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new contract rates for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Recruiter can share more about the specific range for your preferred location during the hiring process. Please note that the compensation details listed in postings reflect hourly rate only, and do not include equity or benefits.
***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.***
","descriptionPlain":"ABOUT SPRIG\n\nSprig is building the AI-native successor to legacy survey tools, like Qualtrics, Medallia, and SurveyMonkey. We believe the future of experience research won’t be powered by slow, siloed platforms. It will be fast, intelligent, and deeply integrated into how modern teams build great products.\n\nOur mission is to make deep customer understanding effortless and always on. With Sprig, product teams no longer guess. They know. We are creating a future where AI uncovers insights, accelerates workflows, and enables teams to deliver exceptional customer experiences in real-time.\n\nCompanies like Notion, Figma, Coinbase, and TripAdvisor already use Sprig to stay closer to their customers than ever before. We’re scaling quickly toward $100M ARR, launching new AI-powered capabilities, and expanding our impact across the world’s most innovative companies.\n\nIf you're energized by bold ideas, rapid growth, and the opportunity to redefine an entire category, we'd love to meet you.\n\n\n\n\nABOUT THE ROLE\n\nSprig is looking for an experienced and engaging individual to bring the user research community together, build meaningful relationships with industry leaders, and help make Sprig a trusted and recognized voice in the research space.\n\nYou’ll also turn what you know across the industry into thought leadership, and a strong point of view on where UX Research is headed. You’ll publish insights, build relationships with research leaders, speak at industry events, and serve as a trusted research expert in strategic customer and prospect conversations.\n\nThis role is part evangelist, part strategist, and part content creator, designed for someone who can inspire, educate, and elevate Sprig’s presence across the industry.\n\n\n\n\nYOUR IMPACT\n\n - Represent Sprig at customer dinners, roundtables, and industry events, leading conversations with research and product leaders\n\n - Advise enterprise researchers on quantitative methodology and how to get the most value from Sprig\n\n - Write thought leadership content (blog posts, articles, and guides) on survey research, quant UXR, and AI in research\n\n - Speak publicly on panels, webinars, and at community events\n\n - Build and nurture lasting relationships with customers and prospects, and help identify new opportunities for Sprig\n\n - Partner with our go-to-market team to bring the researcher's perspective into how we engage buyers\n\n - Stay on the leading edge of AI tools and agents in research, and share what you learn with the community\n\n - Host, speak at, and attend high-end events such as prospect dinners, panels, meetups, conferences, and Sprig-sponsored programs.\n\n\nYOUR STRENGTHS\n\n - Experienced in UX Research — Deep understanding of research methodologies, workflows, decision criteria, and the industry landscape.\n\n - Thought Leader & Influencer — Ability to articulate a strong point of view, command a room, and build a personal brand that attracts attention.\n\n - Exceptional Storyteller — Create engaging content and compelling narratives through writing, speaking, visuals, and presentations.\n\n - Executive Presence — Comfortable engaging with leaders at top tech companies; confident, polished, and highly credible.\n\n - Relationship-Driven — Personable, approachable, and skilled at forming authentic connections with prospects, customers, and partners.\n\n - Adaptable — Thrives in a fast-moving environment and adjusts quickly as priorities evolve.\n\n - Strong Communicator — Clear, concise, and persuasive in both written and verbal communication.\n\n - Self-Starter — Comfortable operating with autonomy while collaborating cross-functionally across Sales and Marketing.\n\n\nBONUS POINTS\n\n - Experience in consulting or at a startup\n\n - Hands-on experience with Sprig (not required, we'll get you up to speed)\n\n - You're AI forward and have explored AI and agents in your own research practice\n \n \n\nAt Sprig, we pride ourselves on being a people-first company, where your contributions truly matter and are valued. We were recently awarded by Fortune as top 50 best places to work in the US, and top 50 Places to Work in the Bay Area by Built In. Come join our mission of building products users love and have a real impact on Sprig’s future.\n\n\n\n\nOUR COMMITMENT TO DIVERSITY AND INCLUSION\n\nWe prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.\n\n\n\n\nEMPLOYEE PAY DISCLOSURE\n\nThe hourly range for this part-time position is $120-$150 per hour. Our ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new contract rates for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Recruiter can share more about the specific range for your preferred location during the hiring process. Please note that the compensation details listed in postings reflect hourly rate only, and do not include equity or benefits.\n\n***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.***"},{"id":"c99b612b-660b-4700-8ae8-48a0620083dd","title":"Senior Software Engineer, Developer Productivity","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"San Francisco, CA","secondaryLocations":[],"publishedAt":"2026-09-04T16:34:26.855+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/sprig/c99b612b-660b-4700-8ae8-48a0620083dd","applyUrl":"https://jobs.ashbyhq.com/sprig/c99b612b-660b-4700-8ae8-48a0620083dd/application","descriptionHtml":"Sprig is the customer survey platform, rebuilt around AI agents.
For two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to shape decisions. The gap between how fast products move and how fast research can keep up has never been wider.
We're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know.
Our mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love.
Companies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations.
The category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.
Agents pay off when engineers hand them whole changes, which makes the build-and-test loop the safety gate for the entire org. When CI is slow or flaky, teams lose time waiting and re-running to separate noise from real failures.
This role owns that loop: how quickly a change, from a human or an agent, becomes a signal people trust. That means incremental CI on a large TypeScript, React, and Go monorepo, fast and meaningful test automation, and short-lived environments spun up per branch instead of queued.
We're looking for a builder, not someone to inherit a ticket queue. You'll help set the direction for how development works in an agent-heavy world, then deliver it, as part of the Platform team that supports over a billion visitors a month and nearly a billion events a day!
Modernize the JS/TS build: Lead the move to maintain Bazel tooling and replace accumulated workarounds with a cleaner, faster setup.
Make CI faster, cheaper, and observable: Track build and test performance, improve caching and parallelism, and give the team the data to make build decisions with confidence.
Make testing a first-class developer experience: Own how engineers and agents write, run, and trust tests, with local runs that match CI, automatic flake handling, and quality checks that act as real gates.
Build ephemeral, agent-ready environments: Replace shared, long-lived environments with fast, isolated, reproducible ones that people and agents can spin up on demand and use safely in parallel.
Build systems depth, including frontend: 6+ years owning a build system, with a deep understanding of build correctness and performance (hermeticity, sandboxing, caching, and invalidation). Hands-on experience owning production frontend build pipelines (webpack, Vite, esbuild, or Turbopack) and shared UI packages.
CI/CD as a platform: Experience owning incremental builds, test sharding, runner fleets, presubmit/postsubmit design, and merge queues, with an understanding that services and UI need different feedback loops.
TypeScript/Node fluency: Strong expertise in Node.js module resolution and packaging (CJS/ESM, exports).
Experience with Bazel or a comparable monorepo build tool (Buck2, Pants, Nx, Turborepo) is a strong plus.
Experience building agentic workflows within the software development lifecycle (SDLC).
Ownership of test infrastructure such as flake detection and quarantine, ideally including test suites like Jest, Playwright, or Cypress in hermetic builds
Comfort working in a polyglot repo alongside Go
Competitive Salary
Competitive Employee Equity
401K Program
Medical, Dental, and Vision Benefits
FSA/HSA Benefit
$175/month Commuter Benefit
Additional Wellbeing Benefits
Flexible Paid Time Off
Paid Parental Leave
Professional Development Stipend
Hybrid Office Policy
Lunch and dinner daily
Company Sponsored Social Events
At Sprig, we pride ourselves on being a people-first company where your contributions matter and your impact is visible. We’ve been recognized as a Great Place to Work® for three consecutive years and have also been named one of Fortune’s Best Workplaces in the Bay Area® and one of Built In’s Best Places to Work®. If you're excited about helping build products that millions of users love while shaping the future of AI-powered user research, we'd love to meet you.
We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.
The salary range for this full-time position is $180,000 - $260,000 + Equity + Benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in postings reflect the base salary only, and do not include equity or benefits.
***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.***
","descriptionPlain":"ABOUT SPRIG\n\nSprig is the customer survey platform, rebuilt around AI agents.\n\nFor two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to shape decisions. The gap between how fast products move and how fast research can keep up has never been wider.\n\nWe're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know.\n\nOur mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love.\n\nCompanies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations.\n\nThe category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.\n\n\n\n\nABOUT THE ROLE\n\nAgents pay off when engineers hand them whole changes, which makes the build-and-test loop the safety gate for the entire org. When CI is slow or flaky, teams lose time waiting and re-running to separate noise from real failures.\n\nThis role owns that loop: how quickly a change, from a human or an agent, becomes a signal people trust. That means incremental CI on a large TypeScript, React, and Go monorepo, fast and meaningful test automation, and short-lived environments spun up per branch instead of queued.\n\nWe're looking for a builder, not someone to inherit a ticket queue. You'll help set the direction for how development works in an agent-heavy world, then deliver it, as part of the Platform team that supports over a billion visitors a month and nearly a billion events a day!\n\n\n\n\nYOUR IMPACT\n\n - Modernize the JS/TS build: Lead the move to maintain Bazel tooling and replace accumulated workarounds with a cleaner, faster setup.\n\n - Make CI faster, cheaper, and observable: Track build and test performance, improve caching and parallelism, and give the team the data to make build decisions with confidence.\n\n - Make testing a first-class developer experience: Own how engineers and agents write, run, and trust tests, with local runs that match CI, automatic flake handling, and quality checks that act as real gates.\n\n - Build ephemeral, agent-ready environments: Replace shared, long-lived environments with fast, isolated, reproducible ones that people and agents can spin up on demand and use safely in parallel.\n\n\nYOUR STRENGTHS\n\n - Build systems depth, including frontend: 6+ years owning a build system, with a deep understanding of build correctness and performance (hermeticity, sandboxing, caching, and invalidation). Hands-on experience owning production frontend build pipelines (webpack, Vite, esbuild, or Turbopack) and shared UI packages.\n\n - CI/CD as a platform: Experience owning incremental builds, test sharding, runner fleets, presubmit/postsubmit design, and merge queues, with an understanding that services and UI need different feedback loops.\n\n - TypeScript/Node fluency: Strong expertise in Node.js module resolution and packaging (CJS/ESM, exports).\n\n\nNICE TO HAVE\n\n - Experience with Bazel or a comparable monorepo build tool (Buck2, Pants, Nx, Turborepo) is a strong plus.\n\n - Experience building agentic workflows within the software development lifecycle (SDLC).\n\n - Ownership of test infrastructure such as flake detection and quarantine, ideally including test suites like Jest, Playwright, or Cypress in hermetic builds\n\n - Comfort working in a polyglot repo alongside Go\n\n\n\n\nBENEFITS & PERKS\n\n - Competitive Salary\n\n - Competitive Employee Equity\n\n - 401K Program\n\n - Medical, Dental, and Vision Benefits\n\n - FSA/HSA Benefit\n\n - $175/month Commuter Benefit\n\n - Additional Wellbeing Benefits\n\n - Flexible Paid Time Off\n\n - Paid Parental Leave\n\n - Professional Development Stipend\n\n - Hybrid Office Policy\n\n - Lunch and dinner daily\n\n - Company Sponsored Social Events\n\nAt Sprig, we pride ourselves on being a people-first company where your contributions matter and your impact is visible. We’ve been recognized as a Great Place to Work® for three consecutive years and have also been named one of Fortune’s Best Workplaces in the Bay Area® and one of Built In’s Best Places to Work®. If you're excited about helping build products that millions of users love while shaping the future of AI-powered user research, we'd love to meet you.\n\n\n\nOUR COMMITMENT TO DIVERSITY AND INCLUSION\n\nWe prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.\n\n\n\n\nEMPLOYEE PAY DISCLOSURE\n\nThe salary range for this full-time position is $180,000 - $260,000 + Equity + Benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in postings reflect the base salary only, and do not include equity or benefits.\n\n***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.***"}],"apiVersion":"1"}