Sprig is the customer survey platform, rebuilt around AI agents.
For two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to shape decisions. The gap between how fast products move and how fast research can keep up has never been wider.
We're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know.
Our mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love.
Companies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations.
The category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.
Sprig is seeking a dynamic, influential contract Research Partner to serve as the face and voice of our brand within the UX research community. This role is part evangelist, part strategist, and part content creator, designed for someone who can inspire, educate, and elevate Sprig’s presence across the industry. You’ll create thought-provoking content, build deep relationships with prospects and customers, and represent Sprig at high-end events, dinners, panels, and conferences. Partnering closely with Sales and Marketing, you’ll champion Sprig’s mission, showcase our platform’s value, and fuel both pipeline creation and customer expansion. This is a high-visibility, high-travel role for someone who thrives at the intersection of thought leadership, community building, and product storytelling.
Serve as Sprig’s part-time industry evangelist, amplifying our mission, product vision, and value prop across the UX research landscape.
Help build strong business and use cases and showcase ROI of Sprig platform to research teams
Partner with Research teams at Enterprise companies to partner with Sprig.
Build strong relationships with prospects, customers, and industry leaders through consistent outreach, authentic engagement, and personal presence at events.
Write high-quality content including blogs, thought leadership articles, social posts, playbooks, and research-focused insights that drive awareness and inbound interest.
Host, speak at, and attend high-end events such as prospect dinners, panels, meetups, conferences, and Sprig-sponsored programs.
Collaborate closely with Sales as a strategic partner, helping open doors, warm relationships, influence deals, and support expansion conversations.
Experienced in UX Research — Deep understanding of research methodologies, workflows, decision criteria, and the industry landscape.
Thought Leader & Influencer — Ability to articulate a strong point of view, command a room, and build a personal brand that attracts attention.
Exceptional Storyteller — Creates engaging content and compelling narratives through writing, speaking, visuals, and presentations.
Executive Presence — Comfortable engaging with leaders at top tech companies; confident, polished, and highly credible.
Relationship-Driven — Personable, approachable, and skilled at forming authentic connections with prospects, customers, and partners.
Adaptable — Thrives in a fast-moving environment and adjusts quickly as priorities evolve.
Strong Communicator — Clear, concise, and persuasive in both written and verbal communication.
Self-Starter — Comfortable operating with autonomy while collaborating cross-functionally across Sales and Marketing.
At Sprig, we pride ourselves on being a people-first company, where your contributions truly matter and are valued. We were recently awarded by Fortune as top 50 best places to work in the US, and top 50 Places to Work in the Bay Area by Built In. Come join our mission of building products users love and have a real impact on Sprig’s future.
We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.
The salary range for this part-time position is $120-$150 per hour. This role does not include equity or benefits. Our compensation ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Recruiter can share more about the specific hourly range for your preferred location during the hiring process. Please note that the compensation details listed in postings reflect the hourly salary only, and do not include equity or benefits.
***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.***
","descriptionPlain":"ABOUT SPRIG\n\nSprig is the customer survey platform, rebuilt around AI agents.\n\nFor two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to shape decisions. The gap between how fast products move and how fast research can keep up has never been wider.\n\nWe're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know.\n\nOur mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love.\n\nCompanies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations.\n\nThe category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.\n\n\nABOUT THE ROLE\n\nSprig is seeking a dynamic, influential contract Research Partner to serve as the face and voice of our brand within the UX research community. This role is part evangelist, part strategist, and part content creator, designed for someone who can inspire, educate, and elevate Sprig’s presence across the industry. You’ll create thought-provoking content, build deep relationships with prospects and customers, and represent Sprig at high-end events, dinners, panels, and conferences. Partnering closely with Sales and Marketing, you’ll champion Sprig’s mission, showcase our platform’s value, and fuel both pipeline creation and customer expansion. This is a high-visibility, high-travel role for someone who thrives at the intersection of thought leadership, community building, and product storytelling.\n\n\nYOUR IMPACT\n\n - Serve as Sprig’s part-time industry evangelist, amplifying our mission, product vision, and value prop across the UX research landscape.\n\n - Help build strong business and use cases and showcase ROI of Sprig platform to research teams\n\n - Partner with Research teams at Enterprise companies to partner with Sprig.\n \n\n - Build strong relationships with prospects, customers, and industry leaders through consistent outreach, authentic engagement, and personal presence at events.\n \n\n - Write high-quality content including blogs, thought leadership articles, social posts, playbooks, and research-focused insights that drive awareness and inbound interest.\n \n\n - Host, speak at, and attend high-end events such as prospect dinners, panels, meetups, conferences, and Sprig-sponsored programs.\n \n\n - Collaborate closely with Sales as a strategic partner, helping open doors, warm relationships, influence deals, and support expansion conversations.\n\n\nYOUR STRENGTHS\n\n - Experienced in UX Research — Deep understanding of research methodologies, workflows, decision criteria, and the industry landscape.\n \n\n - Thought Leader & Influencer — Ability to articulate a strong point of view, command a room, and build a personal brand that attracts attention.\n \n\n - Exceptional Storyteller — Creates engaging content and compelling narratives through writing, speaking, visuals, and presentations.\n \n\n - Executive Presence — Comfortable engaging with leaders at top tech companies; confident, polished, and highly credible.\n \n\n - Relationship-Driven — Personable, approachable, and skilled at forming authentic connections with prospects, customers, and partners.\n \n\n - Adaptable — Thrives in a fast-moving environment and adjusts quickly as priorities evolve.\n \n\n - Strong Communicator — Clear, concise, and persuasive in both written and verbal communication.\n \n\n - Self-Starter — Comfortable operating with autonomy while collaborating cross-functionally across Sales and Marketing.\n\nAt Sprig, we pride ourselves on being a people-first company, where your contributions truly matter and are valued. We were recently awarded by Fortune as top 50 best places to work in the US, and top 50 Places to Work in the Bay Area by Built In. Come join our mission of building products users love and have a real impact on Sprig’s future.\n\n\nOUR COMMITMENT TO DIVERSITY AND INCLUSION\n\nWe prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.\n\n\nEMPLOYEE PAY DISCLOSURE\n\nThe salary range for this part-time position is $120-$150 per hour. This role does not include equity or benefits. Our compensation ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Recruiter can share more about the specific hourly range for your preferred location during the hiring process. Please note that the compensation details listed in postings reflect the hourly salary only, and do not include equity or benefits.\n\n***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.***"},{"id":"ef313225-c529-41ca-ab95-1030c6596e19","title":"Senior Software Engineer, AI Team","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"San Francisco, CA","secondaryLocations":[],"publishedAt":"2026-01-07T18:11:49.210+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/sprig/ef313225-c529-41ca-ab95-1030c6596e19","applyUrl":"https://jobs.ashbyhq.com/sprig/ef313225-c529-41ca-ab95-1030c6596e19/application","descriptionHtml":"Sprig is the customer survey platform, rebuilt around AI agents.
For two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to shape decisions. The gap between how fast products move and how fast research can keep up has never been wider.
We're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know.
Our mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love.
Companies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations.
The category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.
Sprig’s AI engineering group builds the core technology that enables UX researchers and product leaders to understand customer behavior and feedback at massive scale. Our platform ingests and processes hundreds of millions of events daily and powers large volumes of AI-driven analysis to turn raw signals into clear, actionable insights for product teams.
In this role, you’ll be responsible for the backend systems that support this work—high-throughput data pipelines, AI inference orchestration, and the integrations that connect applied AI directly into Sprig’s product experience. You’ll help evolve the technical foundation that allows our customers to trust, scale, and operationalize AI-powered understanding.
While the team collaborates across the full stack, this position is primarily focused on backend and distributed systems, with close proximity to applied AI infrastructure. You’ll work alongside engineers who value thoughtful design, practical solutions, and shipping work that makes a measurable difference for customers—while maintaining strong standards around reliability, privacy, and correctness.
This is a hybrid position requiring three days per week in our downtown San Francisco office, conveniently located near Montgomery BART.
Build and operate core backend systems: Design, implement, and deploy distributed services and workflows that underpin Sprig’s AI-powered insights, owning projects from early design through production rollout.
Support product-facing experiences: While backend-focused, contribute across the stack as needed to enable the product features that surface AI analysis to researchers and PMs.
Advance data and inference workflows: Develop and maintain scalable pipelines for large-scale data processing and AI inference, ensuring performance, reliability, and operational clarity.
Influence technical decisions: Participate in system design and planning discussions, helping balance iteration speed with long-term system health and scalability.
Partner cross-functionally: Collaborate closely with product managers, designers, and other engineering teams to shape requirements and deliver well-scoped, high-impact capabilities.
Strengthen engineering quality: Promote best practices around performance, maintainability, and resilience across the AI platform, while mentoring and learning alongside the team.
Strong backend engineering experience: 5+ years building and maintaining scalable backend systems, with a proven history of shipping robust, production-grade software.
Proficiency with TypeScript: Most development is done in TypeScript. Experience with Node.js, Temporal, AWS, or PostgreSQL is a plus. Python experience is welcome if you’re comfortable working primarily in TypeScript.
Product-oriented mindset: You think beyond correctness and care about how systems enable intuitive, high-quality customer experiences.
Applied AI integration experience: Hands-on experience integrating third-party inference services (such as OpenAI or Anthropic) into real product workflows; model training is not required.
Distributed systems expertise: Comfortable designing event-driven, data-intensive architectures that operate reliably at scale.
Prompt and context design knowledge: Familiarity with prompt construction and context management is a strong plus.
Pragmatic execution style: You balance technical depth with speed, adapt quickly, and enjoy iterating in a fast-moving AI environment.
Competitive Salary
Competitive Employee Equity
401K Program
Medical, Dental, and Vision Benefits
FSA/HSA Benefit
$175/month Commuter Benefit
Additional Wellbeing Benefits
Flexible Paid Time Off
Paid Parental Leave
Professional Development Stipend
Hybrid Office Policy
Lunch and dinner daily
Company Sponsored Social Events
At Sprig, we pride ourselves on being a people-first company, where your contributions truly matter and are valued. We were recently awarded by Fortune as top 50 best places to work in the US, and top 50 Places to Work in the Bay Area by Built In. Come join our mission of building products users love and have a real impact on Sprig’s future.
We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.
The salary range for this full-time position is $180,000 - $260,000 + Equity + Benefits. Our cash compensation ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for San Francisco, CA. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in postings reflect the base salary only, and do not include equity or benefits.
***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.***
","descriptionPlain":"ABOUT SPRIG\n\nSprig is the customer survey platform, rebuilt around AI agents.\n\nFor two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to shape decisions. The gap between how fast products move and how fast research can keep up has never been wider.\n\nWe're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know.\n\nOur mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love.\n\nCompanies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations.\n\nThe category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.\n\n\nABOUT THE ROLE\n\nSprig’s AI engineering group builds the core technology that enables UX researchers and product leaders to understand customer behavior and feedback at massive scale. Our platform ingests and processes hundreds of millions of events daily and powers large volumes of AI-driven analysis to turn raw signals into clear, actionable insights for product teams.\n\nIn this role, you’ll be responsible for the backend systems that support this work—high-throughput data pipelines, AI inference orchestration, and the integrations that connect applied AI directly into Sprig’s product experience. You’ll help evolve the technical foundation that allows our customers to trust, scale, and operationalize AI-powered understanding.\n\nWhile the team collaborates across the full stack, this position is primarily focused on backend and distributed systems, with close proximity to applied AI infrastructure. You’ll work alongside engineers who value thoughtful design, practical solutions, and shipping work that makes a measurable difference for customers—while maintaining strong standards around reliability, privacy, and correctness.\n\nThis is a hybrid position requiring three days per week in our downtown San Francisco office, conveniently located near Montgomery BART.\n\n\nYOUR IMPACT\n\n - Build and operate core backend systems: Design, implement, and deploy distributed services and workflows that underpin Sprig’s AI-powered insights, owning projects from early design through production rollout.\n \n\n - Support product-facing experiences: While backend-focused, contribute across the stack as needed to enable the product features that surface AI analysis to researchers and PMs.\n \n\n - Advance data and inference workflows: Develop and maintain scalable pipelines for large-scale data processing and AI inference, ensuring performance, reliability, and operational clarity.\n \n\n - Influence technical decisions: Participate in system design and planning discussions, helping balance iteration speed with long-term system health and scalability.\n \n\n - Partner cross-functionally: Collaborate closely with product managers, designers, and other engineering teams to shape requirements and deliver well-scoped, high-impact capabilities.\n \n\n - Strengthen engineering quality: Promote best practices around performance, maintainability, and resilience across the AI platform, while mentoring and learning alongside the team.\n\n\nYOUR STRENGTHS\n\n - Strong backend engineering experience: 5+ years building and maintaining scalable backend systems, with a proven history of shipping robust, production-grade software.\n \n\n - Proficiency with TypeScript: Most development is done in TypeScript. Experience with Node.js, Temporal, AWS, or PostgreSQL is a plus. Python experience is welcome if you’re comfortable working primarily in TypeScript.\n \n\n - Product-oriented mindset: You think beyond correctness and care about how systems enable intuitive, high-quality customer experiences.\n \n\n - Applied AI integration experience: Hands-on experience integrating third-party inference services (such as OpenAI or Anthropic) into real product workflows; model training is not required.\n \n\n - Distributed systems expertise: Comfortable designing event-driven, data-intensive architectures that operate reliably at scale.\n \n\n - Prompt and context design knowledge: Familiarity with prompt construction and context management is a strong plus.\n \n\n - Pragmatic execution style: You balance technical depth with speed, adapt quickly, and enjoy iterating in a fast-moving AI environment.\n\n\nBENEFITS & PERKS\n\n - Competitive Salary\n\n - Competitive Employee Equity\n\n - 401K Program\n\n - Medical, Dental, and Vision Benefits\n\n - FSA/HSA Benefit\n\n - $175/month Commuter Benefit\n\n - Additional Wellbeing Benefits\n\n - Flexible Paid Time Off\n\n - Paid Parental Leave\n\n - Professional Development Stipend\n\n - Hybrid Office Policy\n\n - Lunch and dinner daily\n\n - Company Sponsored Social Events\n\nAt Sprig, we pride ourselves on being a people-first company, where your contributions truly matter and are valued. We were recently awarded by Fortune as top 50 best places to work in the US, and top 50 Places to Work in the Bay Area by Built In. Come join our mission of building products users love and have a real impact on Sprig’s future.\n\n\nOUR COMMITMENT TO DIVERSITY AND INCLUSION\n\nWe prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.\n\n\nEMPLOYEE PAY DISCLOSURE\n\nThe salary range for this full-time position is $180,000 - $260,000 + Equity + Benefits. Our cash compensation ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for San Francisco, CA. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in postings reflect the base salary only, and do not include equity or benefits.\n\n***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com http://sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.***"},{"id":"b64d1842-85c5-479b-905a-c5ba59e40b70","title":"Senior Software Engineer, Core","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"San Francisco, CA","secondaryLocations":[],"publishedAt":"2026-01-27T01:20:39.758+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/sprig/b64d1842-85c5-479b-905a-c5ba59e40b70","applyUrl":"https://jobs.ashbyhq.com/sprig/b64d1842-85c5-479b-905a-c5ba59e40b70/application","descriptionHtml":"Sprig is the customer survey platform, rebuilt around AI agents.
For two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to share decisions. The gap between how fast products move and how fast research can keep up has never been wider.
We're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know.
Our mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love.
Companies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations.
The category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.
Sprig is on a path to build a world-class product experience platform that empowers the best businesses to truly understand how their users experience their products at scale. The Core team owns the end-to-end experience for building studies and deploying them across our customers’ applications via an installable client-side SDK.
Our full-stack engineers are responsible for architecting and building features across a JavaScript SDK client, the APIs that average thousands of requests per second, and the intuitive UI for building studies for our customers. You will coordinate web application releases and SDK versions across multiple platforms while prioritizing the developer experience for the thousands of devs who use them.
Your work will impact millions of users worldwide.
This role is based in San Francisco, with three days working in the office.
You'll be working as part of our highly experienced engineering team and jump in at the beginning to develop a world-class product
Own the development and deployment of our publicly available SDKs used by millions of users
Develop and optimize backend code where performance, scalability, and maintainability are key
Design and build our React dashboard and endpoints to ensure high quality and quick page loads
Contribute to product roadmap discussions as we grow and evolve the product
Stay informed with industry best practices and provide guidance, inspiration, and mentorship in engineering excellence for cross-functional colleagues
Minimum 5+ years of experience
Extensive experience deploying React production apps that are customer-facing and critical to the business
Proven track record of writing high-quality software that has been deployed to production, following software development best practices
Experience in diagnosing and fixing performance bottlenecks with instrumentation
Passion for learning, building, and moving fast. We highly value your ability and appetite for learning
Has been a technical mentor for teams in the past, where they have helped other team members be successful, and has the desire to continue doing so
Excellent written and verbal communication skills to document and explain the technical work that has been done
Experience with some of the technologies we use is desirable. Sprig's infrastructure runs on AWS and is built with React, Node.js, ClickHouse, and Postgres
We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.
The salary range for this full-time position is $180,000 - $260,000 + Equity + Benefits. Our cash compensation ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for San Francisco, CA. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in postings reflect the base salary only, and do not include equity or benefits.
***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.***
","descriptionPlain":"ABOUT SPRIG\n\nSprig is the customer survey platform, rebuilt around AI agents.\n\nFor two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to share decisions. The gap between how fast products move and how fast research can keep up has never been wider.\n\nWe're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know.\n\nOur mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love.\n\nCompanies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations.\n\nThe category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.\n\n\nABOUT THE ROLE\n\nSprig is on a path to build a world-class product experience platform that empowers the best businesses to truly understand how their users experience their products at scale. The Core team owns the end-to-end experience for building studies and deploying them across our customers’ applications via an installable client-side SDK.\n\nOur full-stack engineers are responsible for architecting and building features across a JavaScript SDK client, the APIs that average thousands of requests per second, and the intuitive UI for building studies for our customers. You will coordinate web application releases and SDK versions across multiple platforms while prioritizing the developer experience for the thousands of devs who use them.\n\nYour work will impact millions of users worldwide.\n\nThis role is based in San Francisco, with three days working in the office.\n\n\nYOUR IMPACT\n\n - You'll be working as part of our highly experienced engineering team and jump in at the beginning to develop a world-class product\n\n - Own the development and deployment of our publicly available SDKs used by millions of users\n\n - Develop and optimize backend code where performance, scalability, and maintainability are key\n\n - Design and build our React dashboard and endpoints to ensure high quality and quick page loads\n\n - Contribute to product roadmap discussions as we grow and evolve the product\n\n - Stay informed with industry best practices and provide guidance, inspiration, and mentorship in engineering excellence for cross-functional colleagues\n\n\nYOUR STRENGTHS\n\n - Minimum 5+ years of experience\n\n - Extensive experience deploying React production apps that are customer-facing and critical to the business\n\n - Proven track record of writing high-quality software that has been deployed to production, following software development best practices\n\n - Experience in diagnosing and fixing performance bottlenecks with instrumentation\n\n - Passion for learning, building, and moving fast. We highly value your ability and appetite for learning\n\n - Has been a technical mentor for teams in the past, where they have helped other team members be successful, and has the desire to continue doing so\n\n - Excellent written and verbal communication skills to document and explain the technical work that has been done\n\n - Experience with some of the technologies we use is desirable. Sprig's infrastructure runs on AWS and is built with React, Node.js, ClickHouse, and Postgres\n\n\nOUR COMMITMENT TO DIVERSITY AND INCLUSION\n\nWe prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.\n\n\nEMPLOYEE PAY DISCLOSURE\n\nThe salary range for this full-time position is $180,000 - $260,000 + Equity + Benefits. Our cash compensation ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for San Francisco, CA. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in postings reflect the base salary only, and do not include equity or benefits.\n\n***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com http://sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.***"},{"id":"7befcb2a-91e1-4a8a-83df-ae4b76145083","title":"Enterprise Account Executive","department":"Sales","team":"Sales","employmentType":"FullTime","location":"San Francisco, CA","secondaryLocations":[],"publishedAt":"2026-03-16T16:30:10.546+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/sprig/7befcb2a-91e1-4a8a-83df-ae4b76145083","applyUrl":"https://jobs.ashbyhq.com/sprig/7befcb2a-91e1-4a8a-83df-ae4b76145083/application","descriptionHtml":"About Sprig
Sprig is the customer survey platform, rebuilt around AI agents.
For two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to shape decisions. The gap between how fast products move and how fast research can keep up has never been wider.
We're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know.
Our mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love.
Companies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations.
The category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.
About the Role
We’re hiring an Enterprise Account Executive to drive new revenue through strategic prospecting, high-impact field engagement, and disciplined execution of the full sales cycle. This role is built for someone who thrives in both in-person and virtual selling environments and knows how to turn events, executive meetings, and targeted campaigns into meaningful pipeline and closed-won business.
As an early, high-impact member of the team reporting directly to the Head of Sales, you will own enterprise accounts end-to-end, from identifying and engaging senior stakeholders to navigating complex buying processes and closing high-value, multi-threaded deals. You’ll play a critical role in shaping our enterprise motion and accelerating revenue growth.
This is a hybrid opportunity: 4x per week (Wed: WFH) in our HQ San Francisco office.
Your Impact
Own and manage the entire sales cycle, from prospecting to closing, with a focus on six- to seven-figure ARR Enterprise deals
Build and maintain a strong pipeline through proactive prospecting and outreach effort
Conduct onsite meetings with prospects and clients
Deliver polished and persuasive executive-level presentations that address client needs and position Sprig as a strategic partner
Use modern AI sales tools to analyze sales performance, track progress, and continuously refine strategies
Your Strengths
5+ years of experience selling SaaS solutions within high-growth startup companies (ideally Series A-C)
Strong track record of consistently meeting or exceeding sales targets in a fast-paced environment
Exceptional prospecting skills with the ability to independently build and manage a pipeline
Willingness and ability to travel up to 25% of the time for onsite client engagements
Familiarity with modern sales tools like Linear, Hubspot, GPT, Gemini, Claude, Gong
Self-starter with the ability to thrive in a dynamic startup environment
Benefits and Perks
Competitive Salary
Competitive Employee Equity
401K Program
Medical, Dental, and Vision Benefits
FSA/HSA Benefits
$175/month Commuter Benefit
Additional Wellbeing Benefit
Flexible Paid Time Off
Paid Parental Leave
Professional Development Stipend
Hybrid Office Policy
Lunch and dinner daily
Company Sponsored Social Events
At Sprig, we pride ourselves on being a people-first company, where your contributions truly matter and are valued. We were recently awarded by Fortune as top 50 best places to work in the US, and top 50 Places to Work in the Bay Area by Built In. Come join our mission of building products users love and have a real impact on Sprig’s future.
Our Commitment to Diversity and Inclusion
We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.
Employee Pay Disclosure
The OTE range for this full-time position is $ 300,000- $340,000 + Equity + Benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in postings reflect the OTE only, and do not include equity or benefits.
***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us.
Sprig is the customer survey platform, rebuilt around AI agents.
For two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to shape decisions. The gap between how fast products move and how fast research can keep up has never been wider.
We're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know.
Our mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love.
Companies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations.
The category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.
We’re hiring a Mid-Market Account Executive to drive new revenue through prospecting, high-impact field engagement, and disciplined execution of the full sales cycle. This role is built for someone who thrives in both in-person and virtual selling and knows how to turn events, executive meetings, and targeted campaigns into meaningful pipeline and closed-won business.
As a core member of the team reporting to the Director of Sales, you will own Mid-Market accounts end-to-end from identifying and engaging key stakeholders to managing shorter, high-velocity sales cycles and closing deals that drive measurable impact. You’ll play a critical role in growing our Mid-Market motion and accelerating revenue.
This is a hybrid opportunity: 4x per week (Wed: WFH) in our HQ San Francisco office.
Prospect: Identify and target high-growth Mid-Market companies and key decision-makers across product, marketing, and digital teams
Outreach: Craft thoughtful messaging and leverage a mix of cold outreach strategies (email, LinkedIn, calls) to generate new pipeline and book meetings
Qualify: Understand customer challenges and clearly communicate Sprig’s value to determine strong product–market fit
Close: Run efficient sales cycles with multiple stakeholders and confidently guide prospects from discovery through close in a fast-paced startup environment
Expand: Partner with customers post-sale to identify opportunities to expand Sprig across additional teams, products, and use cases
3+ years of B2B SaaS sales experience, ideally in a closing role focused on net-new business
Hunter mentality – you enjoy prospecting, building pipeline, and creating opportunities from scratch
Proven track record of success in a quota-carrying role with strong pipeline management skills
Entrepreneurial mindset – you’re a self-starter who thrives in fast-moving environments and is eager to learn and grow
Competitive drive – you bring energy, resilience, and the motivation to consistently perform at a high level
Strong communication skills – you can clearly articulate value and build trust with a variety of stakeholders
Competitive Salary
Competitive Employee Equity
401K Program
Medical, Dental, and Vision Benefits
FSA/HSA Benefit
$175/month Commuter Benefit
Additional Wellbeing Benefits
Flexible Paid Time Off
Paid Parental Leave
Professional Development Stipend
Hybrid Office Policy
Lunch and dinner daily
Company Sponsored Social Events
At Sprig, we pride ourselves on being a people-first company, where your contributions truly matter and are valued. We were recently awarded by Fortune as top 50 best places to work in the US, and top 50 Places to Work in the Bay Area by Built In. Come join our mission of building products users love and have a real impact on Sprig’s future.
We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.
The OTE range for this full-time position is $180,000 - $210,000 + Equity + Benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in postings reflect the OTE only, and do not include equity or benefits.
***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.***
","descriptionPlain":"ABOUT SPRIG\n\nSprig is the customer survey platform, rebuilt around AI agents.\n\nFor two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to shape decisions. The gap between how fast products move and how fast research can keep up has never been wider.\n\nWe're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know.\n\nOur mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love.\n\nCompanies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations.\n\nThe category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.\n\n\nABOUT THE ROLE\n\nWe’re hiring a Mid-Market Account Executive to drive new revenue through prospecting, high-impact field engagement, and disciplined execution of the full sales cycle. This role is built for someone who thrives in both in-person and virtual selling and knows how to turn events, executive meetings, and targeted campaigns into meaningful pipeline and closed-won business.\n\nAs a core member of the team reporting to the Director of Sales, you will own Mid-Market accounts end-to-end from identifying and engaging key stakeholders to managing shorter, high-velocity sales cycles and closing deals that drive measurable impact. You’ll play a critical role in growing our Mid-Market motion and accelerating revenue.\n\nThis is a hybrid opportunity: 4x per week (Wed: WFH) in our HQ San Francisco office.\n\n\nYOUR IMPACT\n\n - Prospect: Identify and target high-growth Mid-Market companies and key decision-makers across product, marketing, and digital teams\n\n - Outreach: Craft thoughtful messaging and leverage a mix of cold outreach strategies (email, LinkedIn, calls) to generate new pipeline and book meetings\n\n - Qualify: Understand customer challenges and clearly communicate Sprig’s value to determine strong product–market fit\n\n - Close: Run efficient sales cycles with multiple stakeholders and confidently guide prospects from discovery through close in a fast-paced startup environment\n\n - Expand: Partner with customers post-sale to identify opportunities to expand Sprig across additional teams, products, and use cases\n\n\nYOUR STRENGTHS\n\n - 3+ years of B2B SaaS sales experience, ideally in a closing role focused on net-new business\n\n - Hunter mentality – you enjoy prospecting, building pipeline, and creating opportunities from scratch\n\n - Proven track record of success in a quota-carrying role with strong pipeline management skills\n\n - Entrepreneurial mindset – you’re a self-starter who thrives in fast-moving environments and is eager to learn and grow\n\n - Competitive drive – you bring energy, resilience, and the motivation to consistently perform at a high level\n\n - Strong communication skills – you can clearly articulate value and build trust with a variety of stakeholders\n\n\nBENEFITS & PERKS\n\n - Competitive Salary\n\n - Competitive Employee Equity\n\n - 401K Program\n\n - Medical, Dental, and Vision Benefits\n\n - FSA/HSA Benefit\n\n - $175/month Commuter Benefit\n\n - Additional Wellbeing Benefits\n\n - Flexible Paid Time Off\n\n - Paid Parental Leave\n\n - Professional Development Stipend\n\n - Hybrid Office Policy\n\n - Lunch and dinner daily\n\n - Company Sponsored Social Events\n\nAt Sprig, we pride ourselves on being a people-first company, where your contributions truly matter and are valued. We were recently awarded by Fortune as top 50 best places to work in the US, and top 50 Places to Work in the Bay Area by Built In. Come join our mission of building products users love and have a real impact on Sprig’s future.\n\n\nOUR COMMITMENT TO DIVERSITY AND INCLUSION\n\nWe prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.\n\n\nEMPLOYEE PAY DISCLOSURE\n\nThe OTE range for this full-time position is $180,000 - $210,000 + Equity + Benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in postings reflect the OTE only, and do not include equity or benefits.\n\n***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.***"},{"id":"c97d7eeb-30fc-47ca-9ddc-10e56ae7e9f0","title":"Customer Success Manager","department":"Customer Success","team":"Customer Success","employmentType":"FullTime","location":"San Francisco, CA","secondaryLocations":[],"publishedAt":"2026-04-28T16:20:15.047+00:00","isListed":true,"isRemote":null,"workplaceType":null,"address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/sprig/c97d7eeb-30fc-47ca-9ddc-10e56ae7e9f0","applyUrl":"https://jobs.ashbyhq.com/sprig/c97d7eeb-30fc-47ca-9ddc-10e56ae7e9f0/application","descriptionHtml":"Sprig is the customer survey platform, rebuilt around AI agents.
For two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to shape decisions. The gap between how fast products move and how fast research can keep up has never been wider.
We're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know.
Our mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love.
Companies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations.
The category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.
Join Sprig as a Customer Success Manager, where you’ll partner with a diverse portfolio of fast-growing companies to drive measurable impact and help them achieve their business goals. In this role, you’ll act as a strategic advisor to product and research leaders, helping customers deeply understand their users, adopt Sprig across teams, and realize sustained value from our platform.
You will own the end-to-end customer lifecycle for a portfolio of Mid-Market accounts, spanning onboarding, adoption, expansion, and renewal. This role is highly cross-functional and requires a proactive mindset to identify growth opportunities and drive best-in-class Net Revenue Retention (NRR). As a key member of the Sprig team, you will be the voice of the customer, translating user feedback into actionable insights for our Product team.
This role is based out of our vibrant downtown San Francisco office 4x week (Wed: WFH).
Drive Portfolio Growth: Manage post-sale success for a book of Mid-Market accounts, focusing on retention and expansion through proactive success planning and commercial alignment.
Identify Expansion Opportunities: Analyze product usage data to uncover upsell/cross-sell opportunities, identifying adoption gaps and mapping Sprig’s value to the customer’s evolving business needs.
Strategic Advocacy: Build strong relationships with key stakeholders to ensure Sprig is integrated into their daily workflows and seen as an essential partner in their product development lifecycle.
Streamlined Onboarding: Lead efficient onboarding and enablement sessions, ensuring new customers realize value quickly and adopt best practices from day one.
Commercial Partnership: Partner closely with Sales and Account Management to secure renewals and support the development of expansion proposals and business reviews.
1–3 years of experience in Customer Success, Account Management, or a related client-facing role (SaaS experience preferred).
Results-Oriented: A proven track record of meeting or exceeding retention and expansion targets within a dedicated book of business.
Analytical Mindset: Comfortable using data and product usage metrics to \"tell a story\" and provide proactive recommendations to customers.
Agile Communicator: Strong presentation and communication skills, with the ability to build rapport quickly and influence stakeholders at the Manager and Director levels.
Process-Driven: Highly organized with the ability to manage multiple priorities and accounts simultaneously without letting details fall through the cracks.
Collaborative Spirit: Experience working cross-functionally with Sales, Product, and Support teams to solve customer challenges and drive platform improvements.
Adaptability: Thrives in a fast-paced, \"builder\" environment and is excited about helping refine Mid-Market success strategies as Sprig scales.
Competitive Salary
Competitive Employee Equity
401K Program
Medical, Dental, and Vision Benefits
FSA/HSA Benefit
$175/month Commuter Benefit
Additional Wellbeing Benefits
Flexible Paid Time Off
Paid Parental Leave
Professional Development Stipend
Hybrid Office Policy
Lunch and dinner daily
Company Sponsored Social Events
At Sprig, we pride ourselves on being a people-first company, where your contributions truly matter and are valued. We were recently awarded by Fortune as top 50 best places to work in the US, and top 50 Places to Work in the Bay Area by Built In. Come join our mission of building products users love and have a real impact on Sprig’s future.
We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.
The OTE range for this full-time position is $120,00 - $150,000 + Equity + Benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in postings reflect the OTE salary only, and do not include equity or benefits.
***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.***
","descriptionPlain":"ABOUT SPRIG\n\nSprig is the customer survey platform, rebuilt around AI agents.\n\nFor two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to shape decisions. The gap between how fast products move and how fast research can keep up has never been wider.\n\nWe're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know.\n\nOur mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love.\n\nCompanies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations.\n\nThe category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.\n\n\nABOUT THE ROLE\n\nJoin Sprig as a Customer Success Manager, where you’ll partner with a diverse portfolio of fast-growing companies to drive measurable impact and help them achieve their business goals. In this role, you’ll act as a strategic advisor to product and research leaders, helping customers deeply understand their users, adopt Sprig across teams, and realize sustained value from our platform.\n\nYou will own the end-to-end customer lifecycle for a portfolio of Mid-Market accounts, spanning onboarding, adoption, expansion, and renewal. This role is highly cross-functional and requires a proactive mindset to identify growth opportunities and drive best-in-class Net Revenue Retention (NRR). As a key member of the Sprig team, you will be the voice of the customer, translating user feedback into actionable insights for our Product team.\n\nThis role is based out of our vibrant downtown San Francisco office 4x week (Wed: WFH).\n\n\nYOUR IMPACT\n\n - Drive Portfolio Growth: Manage post-sale success for a book of Mid-Market accounts, focusing on retention and expansion through proactive success planning and commercial alignment.\n\n - Identify Expansion Opportunities: Analyze product usage data to uncover upsell/cross-sell opportunities, identifying adoption gaps and mapping Sprig’s value to the customer’s evolving business needs.\n\n - Strategic Advocacy: Build strong relationships with key stakeholders to ensure Sprig is integrated into their daily workflows and seen as an essential partner in their product development lifecycle.\n\n - Streamlined Onboarding: Lead efficient onboarding and enablement sessions, ensuring new customers realize value quickly and adopt best practices from day one.\n\n - Commercial Partnership: Partner closely with Sales and Account Management to secure renewals and support the development of expansion proposals and business reviews.\n\n\nYOUR STRENGTHS\n\n - 1–3 years of experience in Customer Success, Account Management, or a related client-facing role (SaaS experience preferred).\n\n - Results-Oriented: A proven track record of meeting or exceeding retention and expansion targets within a dedicated book of business.\n\n - Analytical Mindset: Comfortable using data and product usage metrics to \"tell a story\" and provide proactive recommendations to customers.\n\n - Agile Communicator: Strong presentation and communication skills, with the ability to build rapport quickly and influence stakeholders at the Manager and Director levels.\n\n - Process-Driven: Highly organized with the ability to manage multiple priorities and accounts simultaneously without letting details fall through the cracks.\n\n - Collaborative Spirit: Experience working cross-functionally with Sales, Product, and Support teams to solve customer challenges and drive platform improvements.\n\nAdaptability: Thrives in a fast-paced, \"builder\" environment and is excited about helping refine Mid-Market success strategies as Sprig scales.\n\n\nBENEFITS & PERKS\n\n - Competitive Salary\n\n - Competitive Employee Equity\n\n - 401K Program\n\n - Medical, Dental, and Vision Benefits\n\n - FSA/HSA Benefit\n\n - $175/month Commuter Benefit\n\n - Additional Wellbeing Benefits\n\n - Flexible Paid Time Off\n\n - Paid Parental Leave\n\n - Professional Development Stipend\n\n - Hybrid Office Policy\n\n - Lunch and dinner daily\n\n - Company Sponsored Social Events\n\nAt Sprig, we pride ourselves on being a people-first company, where your contributions truly matter and are valued. We were recently awarded by Fortune as top 50 best places to work in the US, and top 50 Places to Work in the Bay Area by Built In. Come join our mission of building products users love and have a real impact on Sprig’s future.\n\n\nOUR COMMITMENT TO DIVERSITY AND INCLUSION\n\nWe prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.\n\n\nEMPLOYEE PAY DISCLOSURE\n\nThe OTE range for this full-time position is $120,00 - $150,000 + Equity + Benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in postings reflect the OTE salary only, and do not include equity or benefits.\n\n***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.***"}],"apiVersion":"1"}