We combine world-class AI research with real-world applications that make a difference. At Tractable, you’ll collaborate with brilliant minds, work on transformative projects, and contribute to technology that helps people when they need it most.
We’re building LUMA, a drive-through vehicle inspection scanner that combines multi-camera capture, active illumination, and multiple sensor modalities to generate high-fidelity vehicle imagery and measurements.
We have an opening for an Electro‑Mechanical Assembly & Test Technician that will assemble production units at our SLC facility.
Install electrical hardware (relays, power distribution units, GFCI outlets) on the scanner frame following wiring diagrams and safety codes
Mount and secure electronic sub‑assemblies: embedded compute, USB hubs, PoE switches, sensors and machine‑vision cameras
Route, label and strain‑relieve cabling; torque and mark fasteners to spec
Flash firmware and run scripted diagnostics on cameras and compute modules
Execute final functional tests by driving vehicles through the scanner and logging image/sensor data; troubleshoot and document anomalies
Complete QA checklists in the MES system and sign off units for shipment
Provide feedback to engineering on build pain points; suggest fixture or kitting improvements to shorten assembly time and improve quality
Maintain an ESD‑safe bench and follow IPC‑A‑610, OSHA and company safety practices
2+ years electro‑mechanical assembly, field‑service or technician experience
Able to read basic electrical schematics, wiring schedules and mechanical exploded views
Proficient with hand tools, torque drivers, crimp/ferrule tools; comfortable with light soldering
Basic computer literacy: can use Windows/Linux command line to run scripts or update firmware
Valid driver’s license (company vehicle provided for test passes)
Able to lift 50 lbs and work on ladders or scissor lift when routing overhead cabling
Contract type: Contractor
Compensation: $27-30/hour
At Tractable, we are committed to building a diverse team and inclusive workplace where people’s varied backgrounds and experiences are valued and recognised.
We encourage applications from candidates of all backgrounds and offer equal opportunities without discrimination.
","descriptionPlain":"WHY TRACTABLE?\n\nWe combine world-class AI research with real-world applications that make a difference. At Tractable, you’ll collaborate with brilliant minds, work on transformative projects, and contribute to technology that helps people when they need it most.\n\n\nABOUT THE ROLE\n\nWe’re building LUMA, a drive-through vehicle inspection scanner that combines multi-camera capture, active illumination, and multiple sensor modalities to generate high-fidelity vehicle imagery and measurements.\n\nWe have an opening for an Electro‑Mechanical Assembly & Test Technician that will assemble production units at our SLC facility.\n\n \n\n\nWHAT YOU’LL DO\n\n - Install electrical hardware (relays, power distribution units, GFCI outlets) on the scanner frame following wiring diagrams and safety codes\n\n - Mount and secure electronic sub‑assemblies: embedded compute, USB hubs, PoE switches, sensors and machine‑vision cameras\n\n - Route, label and strain‑relieve cabling; torque and mark fasteners to spec\n\n - Flash firmware and run scripted diagnostics on cameras and compute modules\n\n - Execute final functional tests by driving vehicles through the scanner and logging image/sensor data; troubleshoot and document anomalies\n\n - Complete QA checklists in the MES system and sign off units for shipment\n\n - Provide feedback to engineering on build pain points; suggest fixture or kitting improvements to shorten assembly time and improve quality\n\n - Maintain an ESD‑safe bench and follow IPC‑A‑610, OSHA and company safety practices\n\n\n\n\nWHAT WE’RE LOOKING FOR\n\n - 2+ years electro‑mechanical assembly, field‑service or technician experience\n\n - Able to read basic electrical schematics, wiring schedules and mechanical exploded views\n\n - Proficient with hand tools, torque drivers, crimp/ferrule tools; comfortable with light soldering\n\n - Basic computer literacy: can use Windows/Linux command line to run scripts or update firmware\n\n - Valid driver’s license (company vehicle provided for test passes)\n\n - Able to lift 50 lbs and work on ladders or scissor lift when routing overhead cabling\n\n\n\nContract type: Contractor\n\nCompensation: $27-30/hour\n\n\nDIVERSITY COMMITMENT\n\nAt Tractable, we are committed to building a diverse team and inclusive workplace where people’s varied backgrounds and experiences are valued and recognised.\n\nWe encourage applications from candidates of all backgrounds and offer equal opportunities without discrimination."},{"id":"5247ca75-f4ab-401f-86fc-7791aaeadb7f","title":"Embedded Systems Engineer","department":"Hardware","team":"Hardware","employmentType":"FullTime","location":"Salt Lake City","secondaryLocations":[],"publishedAt":"2026-10-06T14:22:20.189+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"Utah","addressCountry":"United States","addressLocality":"Salt Lake City"}},"jobUrl":"https://jobs.ashbyhq.com/tractable/5247ca75-f4ab-401f-86fc-7791aaeadb7f","applyUrl":"https://jobs.ashbyhq.com/tractable/5247ca75-f4ab-401f-86fc-7791aaeadb7f/application","descriptionHtml":"We combine world-class AI research with real-world applications that make a difference. At Tractable, you’ll collaborate with brilliant minds, work on transformative projects, and contribute to technology that helps people when they need it most.
Tractable is a leader in AI for auto repair and insurance, backed by SoftBank, Insight Partners, and Georgian. LUMA is our internal startup: a small Salt Lake City team building a drive-through scanner that pushes vehicle damage assessment toward real-time AI identification and repair estimation.
Our Salt Lake City office is home to the small team that designs, builds, and produces the LUMA scanner — hands-on work, close to the hardware. Expect startup pace and real ownership, backed by the data and funding of a company that has already proven the model at scale.
We’re building LUMA, a drive-through vehicle inspection scanner that combines multi-camera capture, active illumination, and multiple sensor modalities to produce high-fidelity vehicle imagery and measurements.
We’re looking for an Embedded Systems Engineer to help build and evolve the device-side (edge) software and firmware stack — controlling cameras and sensors, synchronizing capture, and building new measurement capabilities. The role sits at the intersection of embedded software, hardware integration, and sensor/vision data processing. You’ll take features from quick prototype through to production-grade reliability, and you’ll see them run on real vehicles.
Build and maintain embedded Linux software and firmware for the camera and sensor stack.
Maintain and improve camera control software: triggering, timing, health monitoring, and error recovery.
Maintain and improve sensor control software: presence/distance/measurement sensors, calibration, and fault handling.
Build signal processing pipelines - e.g. converting laser-triangulation outputs into 2D tread-depth maps, post-processing stereo depth, filtering/denoising, and coordinate transforms.
Prototype fast, then harden to production-grade reliability.
Support integration and deployments: bring up new modules, validate in the lab and on-vehicle, debug issues, and ship fixes.
3+ years of experience in embedded engineering.
Production coding in C/C++ and/or Python, backed by strong software engineering fundamentals (OOP, testing, debugging, version control).
Embedded Linux expertise, including system services, supervision, logging, and performance profiling.
Hands-on hardware & sensor integration using standard protocols (UART, I2C, SPI, GPIO) and industrial interfaces (RS-485, CAN, or Modbus).
Practical lab & bring-up skills: proficient with oscilloscopes, logic analyzers, multimeters, basic soldering/wiring, and reading datasheets/schematics.
Modern developer workflow: experience using AI coding tools (Cursor, Claude Code, OpenAI Codex) to rapidly iterate high-quality code.
Ownership mindset: ability to navigate ambiguous requirements, solve tough problems, and ship maintainable systems in a fast-paced environment.
Camera and sensor stacks run reliably for months, with clear telemetry and graceful recovery.
New capabilities move from prototype → validated pipeline → production release.
Hardware bring-up gets faster over time as tooling, test harnesses, and standards improve.
Contract type: Permanent
Compensation: $120-150k + equity
At Tractable, we are committed to building a diverse team and inclusive workplace where people’s varied backgrounds and experiences are valued and recognised.
We encourage applications from candidates of all backgrounds and offer equal opportunities without discrimination.
","descriptionPlain":"WHY TRACTABLE?\n\nWe combine world-class AI research with real-world applications that make a difference. At Tractable, you’ll collaborate with brilliant minds, work on transformative projects, and contribute to technology that helps people when they need it most.\n\nTractable is a leader in AI for auto repair and insurance, backed by SoftBank, Insight Partners, and Georgian. LUMA is our internal startup: a small Salt Lake City team building a drive-through scanner that pushes vehicle damage assessment toward real-time AI identification and repair estimation.\n\nOur Salt Lake City office is home to the small team that designs, builds, and produces the LUMA scanner — hands-on work, close to the hardware. Expect startup pace and real ownership, backed by the data and funding of a company that has already proven the model at scale.\n\n\n\n\nABOUT THE ROLE\n\nWe’re building LUMA, a drive-through vehicle inspection scanner that combines multi-camera capture, active illumination, and multiple sensor modalities to produce high-fidelity vehicle imagery and measurements.\n\nWe’re looking for an Embedded Systems Engineer to help build and evolve the device-side (edge) software and firmware stack — controlling cameras and sensors, synchronizing capture, and building new measurement capabilities. The role sits at the intersection of embedded software, hardware integration, and sensor/vision data processing. You’ll take features from quick prototype through to production-grade reliability, and you’ll see them run on real vehicles.\n\n\n\n\nWHAT YOU’LL DO\n\n - Build and maintain embedded Linux software and firmware for the camera and sensor stack.\n\n - Maintain and improve camera control software: triggering, timing, health monitoring, and error recovery.\n\n - Maintain and improve sensor control software: presence/distance/measurement sensors, calibration, and fault handling.\n\n - Build signal processing pipelines - e.g. converting laser-triangulation outputs into 2D tread-depth maps, post-processing stereo depth, filtering/denoising, and coordinate transforms.\n\n - Prototype fast, then harden to production-grade reliability.\n\n - Support integration and deployments: bring up new modules, validate in the lab and on-vehicle, debug issues, and ship fixes.\n\n\n\n\nWHAT WE’RE LOOKING FOR\n\n - 3+ years of experience in embedded engineering.\n\n - Production coding in C/C++ and/or Python, backed by strong software engineering fundamentals (OOP, testing, debugging, version control).\n\n - Embedded Linux expertise, including system services, supervision, logging, and performance profiling.\n\n - Hands-on hardware & sensor integration using standard protocols (UART, I2C, SPI, GPIO) and industrial interfaces (RS-485, CAN, or Modbus).\n\n - Practical lab & bring-up skills: proficient with oscilloscopes, logic analyzers, multimeters, basic soldering/wiring, and reading datasheets/schematics.\n\n - Modern developer workflow: experience using AI coding tools (Cursor, Claude Code, OpenAI Codex) to rapidly iterate high-quality code.\n\n - Ownership mindset: ability to navigate ambiguous requirements, solve tough problems, and ship maintainable systems in a fast-paced environment.\n\n\n\n\nWHAT SUCCESS LOOKS LIKE\n\n - Camera and sensor stacks run reliably for months, with clear telemetry and graceful recovery.\n\n - New capabilities move from prototype → validated pipeline → production release.\n\n - Hardware bring-up gets faster over time as tooling, test harnesses, and standards improve.\n\n\n\nContract type: Permanent\n\nCompensation: $120-150k + equity\n\n\nDIVERSITY COMMITMENT\n\nAt Tractable, we are committed to building a diverse team and inclusive workplace where people’s varied backgrounds and experiences are valued and recognised.\n\nWe encourage applications from candidates of all backgrounds and offer equal opportunities without discrimination."},{"id":"76ecdf04-aa82-4488-9b4c-c46982c2cdf6","title":"Senior Embedded Systems Engineer","department":"Hardware","team":"Hardware","employmentType":"FullTime","location":"Salt Lake City","secondaryLocations":[],"publishedAt":"2026-10-08T12:14:55.029+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"Utah","addressCountry":"United States","addressLocality":"Salt Lake City"}},"jobUrl":"https://jobs.ashbyhq.com/tractable/76ecdf04-aa82-4488-9b4c-c46982c2cdf6","applyUrl":"https://jobs.ashbyhq.com/tractable/76ecdf04-aa82-4488-9b4c-c46982c2cdf6/application","descriptionHtml":"We combine world-class AI research with real-world applications that make a difference. At Tractable, you’ll collaborate with brilliant minds, work on transformative projects, and contribute to technology that helps people when they need it most.
Tractable is a leader in AI for auto repair and insurance, backed by SoftBank, Insight Partners, and Georgian. LUMA is our internal startup: a small Salt Lake City team building a drive-through scanner that pushes vehicle damage assessment toward real-time AI identification and repair estimation.
Our Salt Lake City office is home to the small team that designs, builds, and produces the LUMA scanner - hands-on work, close to the hardware. Expect startup pace and real ownership, backed by the data and funding of a company that has already proven the model at scale. As a senior engineer, you’ll help shape how the team builds.
We’re building LUMA, a drive-through vehicle inspection scanner that combines multi-camera capture, active illumination, and multiple sensor modalities to produce high-fidelity vehicle imagery and measurements.
We’re looking for a Senior Embedded Systems Engineer to own and evolve the device-side (edge) software and firmware stack - controlling cameras and sensors, synchronizing capture, and building new measurement capabilities. You’ll set technical direction for the embedded stack, mentor other engineers, and take features from quick prototype through to production-grade reliability on real vehicles. The role sits at the intersection of embedded software, hardware integration, and sensor/vision data processing.
Architect embedded Linux software and firmware systems for the camera and sensor stack.
Provide technical leadership and guidance across embedded software, firmware, and electrical systems; set best practices and mentor other engineers.
Bring up custom camera and sensor subsystems end to end.
Maintain and improve camera control software: triggering, timing, health monitoring, and error recovery.
Maintain and improve sensor control software: presence/distance/measurement sensors, calibration, and fault handling.
Build signal processing pipelines - e.g. converting laser-triangulation outputs into 2D tread-depth maps, post-processing stereo depth, filtering/denoising, and coordinate transforms.
Prototype fast, then harden to production-grade reliability.
Support integration and deployments: bring up new modules, validate in the lab and on-vehicle, debug issues, and ship fixes.
6+ years of embedded engineering experience, with a proven track record of architecting and shipping production-grade systems.
Technical leadership capabilities, including mentoring engineers and driving system architecture decisions.
Production coding in C/C++ and/or Python, backed by strong system design and software fundamentals (OOP, testing, reliability, version control).
Embedded Linux expertise, including system services, supervision, logging, and performance profiling.
Hands-on hardware & sensor integration: safely and cleanly connecting sensors to compute hardware using standard protocols (UART, I2C, SPI, GPIO) and industrial interfaces (RS-485, CAN, or Modbus).
Practical lab & bring-up skills: proficient with test equipment (oscilloscopes, logic analyzers, multimeters), soldering, crimping/connectors, board bring-up, and reasoning about board-level schematics/datasheets.
Modern developer workflow: experience using AI coding tools (Cursor, Claude Code, OpenAI Codex) to rapidly iterate high-quality code.
Ownership mindset: ability to navigate ambiguous requirements, solve complex problems, and deliver maintainable systems in a fast-paced environment.
Contract type: Permanent
Compensation: $150-180k + equity
At Tractable, we are committed to building a diverse team and inclusive workplace where people’s varied backgrounds and experiences are valued and recognised.
We encourage applications from candidates of all backgrounds and offer equal opportunities without discrimination.
","descriptionPlain":"WHY TRACTABLE?\n\nWe combine world-class AI research with real-world applications that make a difference. At Tractable, you’ll collaborate with brilliant minds, work on transformative projects, and contribute to technology that helps people when they need it most.\n\nTractable is a leader in AI for auto repair and insurance, backed by SoftBank, Insight Partners, and Georgian. LUMA is our internal startup: a small Salt Lake City team building a drive-through scanner that pushes vehicle damage assessment toward real-time AI identification and repair estimation.\n\nOur Salt Lake City office is home to the small team that designs, builds, and produces the LUMA scanner - hands-on work, close to the hardware. Expect startup pace and real ownership, backed by the data and funding of a company that has already proven the model at scale. As a senior engineer, you’ll help shape how the team builds.\n\n\n\n\nABOUT THE ROLE\n\nWe’re building LUMA, a drive-through vehicle inspection scanner that combines multi-camera capture, active illumination, and multiple sensor modalities to produce high-fidelity vehicle imagery and measurements.\n\nWe’re looking for a Senior Embedded Systems Engineer to own and evolve the device-side (edge) software and firmware stack - controlling cameras and sensors, synchronizing capture, and building new measurement capabilities. You’ll set technical direction for the embedded stack, mentor other engineers, and take features from quick prototype through to production-grade reliability on real vehicles. The role sits at the intersection of embedded software, hardware integration, and sensor/vision data processing.\n\n\n\n\nWHAT YOU’LL DO\n\n - Architect embedded Linux software and firmware systems for the camera and sensor stack.\n\n - Provide technical leadership and guidance across embedded software, firmware, and electrical systems; set best practices and mentor other engineers.\n\n - Bring up custom camera and sensor subsystems end to end.\n\n - Maintain and improve camera control software: triggering, timing, health monitoring, and error recovery.\n\n - Maintain and improve sensor control software: presence/distance/measurement sensors, calibration, and fault handling.\n\n - Build signal processing pipelines - e.g. converting laser-triangulation outputs into 2D tread-depth maps, post-processing stereo depth, filtering/denoising, and coordinate transforms.\n\n - Prototype fast, then harden to production-grade reliability.\n\n - Support integration and deployments: bring up new modules, validate in the lab and on-vehicle, debug issues, and ship fixes.\n \n\n\n\n\nWHAT WE’RE LOOKING FOR\n\n - 6+ years of embedded engineering experience, with a proven track record of architecting and shipping production-grade systems.\n\n - Technical leadership capabilities, including mentoring engineers and driving system architecture decisions.\n\n - Production coding in C/C++ and/or Python, backed by strong system design and software fundamentals (OOP, testing, reliability, version control).\n\n - Embedded Linux expertise, including system services, supervision, logging, and performance profiling.\n\n - Hands-on hardware & sensor integration: safely and cleanly connecting sensors to compute hardware using standard protocols (UART, I2C, SPI, GPIO) and industrial interfaces (RS-485, CAN, or Modbus).\n\n - Practical lab & bring-up skills: proficient with test equipment (oscilloscopes, logic analyzers, multimeters), soldering, crimping/connectors, board bring-up, and reasoning about board-level schematics/datasheets.\n\n - Modern developer workflow: experience using AI coding tools (Cursor, Claude Code, OpenAI Codex) to rapidly iterate high-quality code.\n\n - Ownership mindset: ability to navigate ambiguous requirements, solve complex problems, and deliver maintainable systems in a fast-paced environment.\n\n\n\nContract type: Permanent\n\nCompensation: $150-180k + equity\n\n\nDIVERSITY COMMITMENT\n\nAt Tractable, we are committed to building a diverse team and inclusive workplace where people’s varied backgrounds and experiences are valued and recognised.\n\nWe encourage applications from candidates of all backgrounds and offer equal opportunities without discrimination."},{"id":"594d6fcc-3fcd-4349-9842-553ece76579b","title":"Customer Success Manager","department":"GTM","team":"Customer Success","employmentType":"FullTime","location":"London","secondaryLocations":[],"publishedAt":"2026-09-11T16:29:27.767+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Greater London","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/tractable/594d6fcc-3fcd-4349-9842-553ece76579b","applyUrl":"https://jobs.ashbyhq.com/tractable/594d6fcc-3fcd-4349-9842-553ece76579b/application","descriptionHtml":"We combine world-class AI research with real-world applications that make a difference. At Tractable, you’ll collaborate with brilliant minds, work on transformative projects, and contribute to technology that helps people when they need it most.
As a Customer Success Manager you will work directly with our insurance customers in EMEA to make sure they get real business value from our AI, and consequently renew and grow with us. You will own the complete post-sales lifecycle for your portfolio of customers, and you will be accountable for retention and growth.
Two of Poland’s largest motor insurers sit at the centre of your portfolio. You will be the person they deal with day-to-day. Alongside them you will carry a wider portfolio of European insurance customers, and the shape of that portfolio will change as the region grows.
This is a highly visible position. You will work directly with senior claims executives and help them change how their organisations handle motor claims, working alongside our product, AI research and delivery teams to get there.
The role is a fixed-term contract of 12-18 months. It is a small team, so you will own your accounts outright from early on. Expect regular travel to your customers, including to Poland.
Own the relationship. Run the operating cadence with your accounts: regular operational calls, performance reviews, and quarterly business reviews with senior stakeholders.
Build relationships far and wide. Create strategic relationships with key stakeholders, from claims handlers and technical teams through to Chief Claims Officers, line-of-business leaders and digital innovation leaders. Expand beyond your initial sponsors to uncover new opportunities.
Build a joint success plan. Agree specific financial and operational metrics with each customer, then monitor outcomes and platform consumption against them.
Drive adoption. Define and run an effective onboarding and training programme for new users, promote engagement at all levels of the customer organisation, and push the process changes that turn our AI into measurable value.
Quantify the value delivered. Know what the customer has actually gained, be able to prove it, and take proactive action when the numbers are not where they should be.
Protect account health. Anticipate, identify and mitigate risks early, with support from internal teams and customer executive stakeholders.
Be the customer’s voice in the product. Analyse how our AI performs on your accounts, work with product and engineering on improvement opportunities, and bring feedback back in a form the team can act on.
Lead renewals and growth. Own contract renewals. Scope up-sell and cross-sell opportunities, build the close plan, and partner with Business Development to pursue them.
Be an expert on our product. Know it well enough to train users, debug problems with them, and be credible with technical teams on both sides.
Fluent Polish, written and spoken. You will run the relationship with our Polish customers entirely in Polish, from operational calls to business reviews to difficult conversations.
Fluent English. Our working language across the company.
3+ years in customer success, solution delivery, or customer-facing consulting, at a high-growth B2B SaaS company or a top consultancy.
A track record of building and deepening relationships across a wide range of stakeholders at large, complex organisations.
Strong analytical skills, including experience quantifying business value and defending it to a customer.
Comfort with technical products, data and operational metrics. You do not need to code, but you should be happy in the detail.
A strong ownership mentality and a relentless customer focus.
Salary band: £60-70k base + variable (mid level) / £70-85k base + variable (senior)
At Tractable, we are committed to building a diverse team and inclusive workplace where people’s varied backgrounds and experiences are valued and recognised.
We encourage applications from candidates of all backgrounds and offer equal opportunities without discrimination.
","descriptionPlain":"WHY TRACTABLE?\n\nWe combine world-class AI research with real-world applications that make a difference. At Tractable, you’ll collaborate with brilliant minds, work on transformative projects, and contribute to technology that helps people when they need it most.\n\n\n\n\nABOUT THE ROLE\n\nAs a Customer Success Manager you will work directly with our insurance customers in EMEA to make sure they get real business value from our AI, and consequently renew and grow with us. You will own the complete post-sales lifecycle for your portfolio of customers, and you will be accountable for retention and growth.\n\nTwo of Poland’s largest motor insurers sit at the centre of your portfolio. You will be the person they deal with day-to-day. Alongside them you will carry a wider portfolio of European insurance customers, and the shape of that portfolio will change as the region grows.\n\nThis is a highly visible position. You will work directly with senior claims executives and help them change how their organisations handle motor claims, working alongside our product, AI research and delivery teams to get there.\n\nThe role is a fixed-term contract of 12-18 months. It is a small team, so you will own your accounts outright from early on. Expect regular travel to your customers, including to Poland.\n\n\n\n\n\nWHAT YOU'LL DO\n\n - Own the relationship. Run the operating cadence with your accounts: regular operational calls, performance reviews, and quarterly business reviews with senior stakeholders.\n\n - Build relationships far and wide. Create strategic relationships with key stakeholders, from claims handlers and technical teams through to Chief Claims Officers, line-of-business leaders and digital innovation leaders. Expand beyond your initial sponsors to uncover new opportunities.\n\n - Build a joint success plan. Agree specific financial and operational metrics with each customer, then monitor outcomes and platform consumption against them.\n\n - Drive adoption. Define and run an effective onboarding and training programme for new users, promote engagement at all levels of the customer organisation, and push the process changes that turn our AI into measurable value.\n\n - Quantify the value delivered. Know what the customer has actually gained, be able to prove it, and take proactive action when the numbers are not where they should be.\n\n - Protect account health. Anticipate, identify and mitigate risks early, with support from internal teams and customer executive stakeholders.\n\n - Be the customer’s voice in the product. Analyse how our AI performs on your accounts, work with product and engineering on improvement opportunities, and bring feedback back in a form the team can act on.\n\n - Lead renewals and growth. Own contract renewals. Scope up-sell and cross-sell opportunities, build the close plan, and partner with Business Development to pursue them.\n\n - Be an expert on our product. Know it well enough to train users, debug problems with them, and be credible with technical teams on both sides.\n \n\n\n\n\nWHAT WE'RE LOOKING FOR\n\n - Fluent Polish, written and spoken. You will run the relationship with our Polish customers entirely in Polish, from operational calls to business reviews to difficult conversations.\n\n - Fluent English. Our working language across the company.\n\n - 3+ years in customer success, solution delivery, or customer-facing consulting, at a high-growth B2B SaaS company or a top consultancy.\n\n - A track record of building and deepening relationships across a wide range of stakeholders at large, complex organisations.\n\n - Strong analytical skills, including experience quantifying business value and defending it to a customer.\n\n - Comfort with technical products, data and operational metrics. You do not need to code, but you should be happy in the detail.\n\n - A strong ownership mentality and a relentless customer focus.\n\n\n\nSalary band: £60-70k base + variable (mid level) / £70-85k base + variable (senior)\n\n\nDIVERSITY COMMITMENT\n\nAt Tractable, we are committed to building a diverse team and inclusive workplace where people’s varied backgrounds and experiences are valued and recognised.\n\nWe encourage applications from candidates of all backgrounds and offer equal opportunities without discrimination."},{"id":"9a65b211-9fd6-4b5c-9ee9-1fd85057205c","title":"Customer Success Manager","department":"GTM","team":"Customer Success","employmentType":"FullTime","location":"Warsaw","secondaryLocations":[],"publishedAt":"2026-09-11T16:31:08.317+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Poland","addressLocality":"Warsaw"}},"jobUrl":"https://jobs.ashbyhq.com/tractable/9a65b211-9fd6-4b5c-9ee9-1fd85057205c","applyUrl":"https://jobs.ashbyhq.com/tractable/9a65b211-9fd6-4b5c-9ee9-1fd85057205c/application","descriptionHtml":"We combine world-class AI research with real-world applications that make a difference. At Tractable, you’ll collaborate with brilliant minds, work on transformative projects, and contribute to technology that helps people when they need it most.
As a Customer Success Manager you will work directly with our insurance customers in EMEA to make sure they get real business value from our AI, and consequently renew and grow with us. You will own the complete post-sales lifecycle for your portfolio of customers, and you will be accountable for retention and growth.
Two of Poland’s largest motor insurers sit at the centre of your portfolio. You will be the person they deal with day-to-day. Alongside them you will carry a wider portfolio of European insurance customers, and the shape of that portfolio will change as the region grows.
This is a highly visible position. You will work directly with senior claims executives and help them change how their organisations handle motor claims, working alongside our product, AI research and delivery teams to get there.
The role is a fixed-term contract of 12-18 months. It is a small team, so you will own your accounts outright from early on. Expect regular travel to your customers.
Own the relationship. Run the operating cadence with your accounts: regular operational calls, performance reviews, and quarterly business reviews with senior stakeholders.
Build relationships far and wide. Create strategic relationships with key stakeholders, from claims handlers and technical teams through to Chief Claims Officers, line-of-business leaders and digital innovation leaders. Expand beyond your initial sponsors to uncover new opportunities.
Build a joint success plan. Agree specific financial and operational metrics with each customer, then monitor outcomes and platform consumption against them.
Drive adoption. Define and run an effective onboarding and training programme for new users, promote engagement at all levels of the customer organisation, and push the process changes that turn our AI into measurable value.
Quantify the value delivered. Know what the customer has actually gained, be able to prove it, and take proactive action when the numbers are not where they should be.
Protect account health. Anticipate, identify and mitigate risks early, with support from internal teams and customer executive stakeholders.
Be the customer’s voice in the product. Analyse how our AI performs on your accounts, work with product and engineering on improvement opportunities, and bring feedback back in a form the team can act on.
Lead renewals and growth. Own contract renewals. Scope up-sell and cross-sell opportunities, build the close plan, and partner with Business Development to pursue them.
Be an expert on our product. Know it well enough to train users, debug problems with them, and be credible with technical teams on both sides.
Fluent Polish, written and spoken. You will run the relationship with our Polish customers entirely in Polish, from operational calls to business reviews to difficult conversations.
Fluent English. Our working language across the company.
3+ years in customer success, solution delivery, or customer-facing consulting, at a high-growth B2B SaaS company or a top consultancy.
A track record of building and deepening relationships across a wide range of stakeholders at large, complex organisations.
Strong analytical skills, including experience quantifying business value and defending it to a customer.
Comfort with technical products, data and operational metrics. You do not need to code, but you should be happy in the detail.
A strong ownership mentality and a relentless customer focus.
Salary band: 230,000-260,000zł base (gross) + variable (mid level) / 260,000-325,000zł base (gross) + variable (senior)
At Tractable, we are committed to building a diverse team and inclusive workplace where people’s varied backgrounds and experiences are valued and recognised.
We encourage applications from candidates of all backgrounds and offer equal opportunities without discrimination.
","descriptionPlain":"WHY TRACTABLE?\n\nWe combine world-class AI research with real-world applications that make a difference. At Tractable, you’ll collaborate with brilliant minds, work on transformative projects, and contribute to technology that helps people when they need it most.\n\n\n\n\nABOUT THE ROLE\n\nAs a Customer Success Manager you will work directly with our insurance customers in EMEA to make sure they get real business value from our AI, and consequently renew and grow with us. You will own the complete post-sales lifecycle for your portfolio of customers, and you will be accountable for retention and growth.\n\nTwo of Poland’s largest motor insurers sit at the centre of your portfolio. You will be the person they deal with day-to-day. Alongside them you will carry a wider portfolio of European insurance customers, and the shape of that portfolio will change as the region grows.\n\nThis is a highly visible position. You will work directly with senior claims executives and help them change how their organisations handle motor claims, working alongside our product, AI research and delivery teams to get there.\n\nThe role is a fixed-term contract of 12-18 months. It is a small team, so you will own your accounts outright from early on. Expect regular travel to your customers.\n\n\n\n\n\nWHAT YOU'LL DO\n\n - Own the relationship. Run the operating cadence with your accounts: regular operational calls, performance reviews, and quarterly business reviews with senior stakeholders.\n\n - Build relationships far and wide. Create strategic relationships with key stakeholders, from claims handlers and technical teams through to Chief Claims Officers, line-of-business leaders and digital innovation leaders. Expand beyond your initial sponsors to uncover new opportunities.\n\n - Build a joint success plan. Agree specific financial and operational metrics with each customer, then monitor outcomes and platform consumption against them.\n\n - Drive adoption. Define and run an effective onboarding and training programme for new users, promote engagement at all levels of the customer organisation, and push the process changes that turn our AI into measurable value.\n\n - Quantify the value delivered. Know what the customer has actually gained, be able to prove it, and take proactive action when the numbers are not where they should be.\n\n - Protect account health. Anticipate, identify and mitigate risks early, with support from internal teams and customer executive stakeholders.\n\n - Be the customer’s voice in the product. Analyse how our AI performs on your accounts, work with product and engineering on improvement opportunities, and bring feedback back in a form the team can act on.\n\n - Lead renewals and growth. Own contract renewals. Scope up-sell and cross-sell opportunities, build the close plan, and partner with Business Development to pursue them.\n\n - Be an expert on our product. Know it well enough to train users, debug problems with them, and be credible with technical teams on both sides.\n \n\n\n\n\nWHAT WE'RE LOOKING FOR\n\n - Fluent Polish, written and spoken. You will run the relationship with our Polish customers entirely in Polish, from operational calls to business reviews to difficult conversations.\n\n - Fluent English. Our working language across the company.\n\n - 3+ years in customer success, solution delivery, or customer-facing consulting, at a high-growth B2B SaaS company or a top consultancy.\n\n - A track record of building and deepening relationships across a wide range of stakeholders at large, complex organisations.\n\n - Strong analytical skills, including experience quantifying business value and defending it to a customer.\n\n - Comfort with technical products, data and operational metrics. You do not need to code, but you should be happy in the detail.\n\n - A strong ownership mentality and a relentless customer focus.\n\n\n\nSalary band: 230,000-260,000zł base (gross) + variable (mid level) / 260,000-325,000zł base (gross) + variable (senior)\n\n\nDIVERSITY COMMITMENT\n\nAt Tractable, we are committed to building a diverse team and inclusive workplace where people’s varied backgrounds and experiences are valued and recognised.\n\nWe encourage applications from candidates of all backgrounds and offer equal opportunities without discrimination."}],"apiVersion":"1"}