Vapi (/ˈVɑːpi/):
Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
More than 1 million developers have built 2.7M+ agents on Vapi. Every assistant depends on a growing product surface—from Composer, Simulations, Monitoring, and Knowledge Base to Versioning and Deployments.
Behind those experiences are hard backend product problems: durable APIs and data models, real-time and asynchronous workflows, observability, evaluations, guardrails, and reliable operation of non-deterministic systems.
We’re hiring a backend product engineer to own those systems end to end and help customers move voice agents from a compelling demo to dependable production—at Fortune 500 scale. The work is genuinely hard and unusually fun.
What You’ll Do:
30 Days: Make real calls and build real assistants across LLM, speech-to-text, text-to-speech, and telephony integrations. Develop a working mental model of how Vapi’s product surfaces map to APIs, services, data systems, and production workflows, then ship your first scoped backend product improvement.
60 Days: Own a meaningful backend area in agent self-improvement, trust, or guardrails. Take a customer problem from product spec to shipped system—designing the API, services, and data model; defining evaluation and rollout criteria; and instrumenting the result. Use AI coding agents thoughtfully as a throughput and quality lever.
90 Days: Operate as an independent owner for a customer-facing backend area. Run the full improvement loop—authoring, evaluation, deployment, observation, and iteration—while improving reliability and developer experience. Be a core voice in product decisions and have multiple meaningful improvements in production.
Who You Are:
Must-haves
A track record operating at senior or staff scope: independently owning customer-facing backend product areas from an ambiguous problem through measurable production outcomes.
Strong hands-on experience with TypeScript/Node.js, Go, or a comparable backend stack, plus the ability to design clear APIs, services, and data models.
Experience building distributed or asynchronous systems with databases, queues, workflows, or event-driven patterns—and reasoning clearly about failure modes.
Strong product judgment: you start with the user problem, turn incomplete requirements into a clear technical approach, and make tradeoffs based on customer impact.
Production ownership: you care about testing, observability, reliability, incident response, safe rollouts, and what happens after launch.
Regular, thoughtful use of AI-assisted development tools to improve speed and quality, paired with strong engineering judgment about the result.
Self-direction, customer empathy, and clear communication. You stay hands-on, collaborate directly across functions, and remain accountable for outcomes.
Nice-to-haves
Experience with Postgres and high-volume, event-driven systems using queues or durable workflows such as BullMQ, Kafka, or Temporal.
Experience with real-time systems, voice or telephony, LLM-powered products, or AI agents.
Experience operating cloud-native services on AWS and Kubernetes/EKS.
Experience building developer platforms, public APIs, SDKs, or dashboards used by technical customers.
Experience at a fast-growing startup, building a zero-to-one product, or founding a company.
Open-source contributions, public technical writing, or other evidence of craft beyond your day job.
How We Work:
Build something worthy of love
Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.
Commit and follow through
We finish what we start and build trust by being people others can count on.
Why not today?
We value urgency and momentum. The fastest path to customer value usually wins.
Seek raw input
We go directly to customers, data, and teammates instead of relying on summaries or assumptions.
It’s our problem
We operate as one team. We share credit, own mistakes together, and support each other when things get hard.
Be direct and kind
We give feedback clearly, respectfully, and without delay.
Why Vapi:
Generational impact: Build the human interface for every business
Ownership culture: Many of us are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 investors: Peak XV (Series B), Bessemer, Kleiner Perkins, M12, and Y Combinator
What We Offer:
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, equipment, and a $10k annual L&D budgetMore: catered meals, transportation, gym, and a $10k annual L&D budget.
Vapi (/ˈVɑːpi/):
Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
Vapi runs live phone calls — when something breaks, callers hear it. We’re building cell-based, multi-region infrastructure to drive 99.99% call completion, and this hire owns the foundation: multi-cluster Kubernetes on EKS, a stateful data plane (Postgres, Redis, Kafka, Temporal, ClickHouse), Envoy/Cilium networking, and multi-region Kafka on MSK across EU and ANZ.
You’ll write Go for control-plane services like cluster-manager, traffic-control-plane, and environment-manager, and you’ll set the bar for how Vapi runs stateful workloads at scale.
30 Day: Ramp on the cell-based architecture, the regional EKS clusters (backend / networking / persistence / monitoring / models / kafka), and the Pulumi stacks. Shadow oncall, walk recent incidents (Envoy response flags, conntrack drops, cross-zone LB target resets), and own a first scoped infra change end-to-end.
60 Day: Take ownership of one core domain — e.g., multi-region MSK (regional topic naming, Pulumi drift, compliance constraints), the Postgres/Neon consolidation path, or programmatic cluster creation via Cluster API. Ship a control-plane improvement in Go and drive a measurable reliability or capacity win.
90 Day: Lead a roadmap pillar of the cell-based build-out: a new region, a stateful workload migration, or unblocking the SIP gateway SPOF. Operate as the infra owner other teams pull in for design reviews, and set the standards (runbooks, failure-domain modeling, capacity targets) the next infra hires inherit.
You’ve run multi-cluster Kubernetes on EKS in production — backend, networking, persistence, monitoring, models, and kafka clusters per region — and you’ve used Cluster API or similar for programmatic cluster creation.
You’ve operated a stateful data plane (Postgres, Redis, Kafka, Temporal, etcd, ClickHouse) at scale — you’ve sharded it, migrated data between instances, and lived with the consequences.
You’re fluent in Envoy and Cilium/eBPF. You’re comfortable debugging Envoy response flags, conntrack drops, and cross-zone LB behavior. VPC/NAT/Cloudflare alone isn’t enough.
You’ve run multi-region Kafka on MSK in production — not just Kafka. You’ve dealt with regional topic naming, MSK Pulumi drift, and compliance constraints.
You write Go for control-plane services. Vapi’s cluster-manager, traffic-control-plane, and environment-manager are all Go, and you’re comfortable owning code in that stack.
Bonus: SIP / RTP / telephony background. The Nov 7 SIP gateway SPOF is still unsolved, and a telephony-savvy infra hire unblocks that roadmap item.
Bonus: cell-based / shard architecture experience — Shopify pods, AWS cell-based reference arch, Slack shards, or equivalent. Microservices experience alone isn’t the same.
You likely come from one of: a company that ran cell-based in prod (Shopify, AWS service teams, Slack); a distributed systems shop (Cockroach, MongoDB, Confluent, Temporal, Redpanda, ClickHouse Inc.); a voice/video/CPaaS company (Twilio, Plivo, Bandwidth, Vonage, LiveKit, Daily.co, Dialpad); an Envoy/service-mesh org (Lyft, Stripe, Airbnb, Pinterest, Isovalent/Cilium); or a streaming-infra team (Confluent, Uber, LinkedIn, Datadog) that ran MSK/Kafka multi-region.
Generational impact: Build the human interface for every business
Ownership culture: 70% of the company are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget
Vapi (/ˈVɑːpi/):
Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
Over the last two years, we’ve repeatedly proven our ability to sell solutions into the enterprise on our voice agent platform with customers like Amazon, Zillow, and Uber and we’re now primed to expand into new use cases and verticals.
We need experienced sellers who can sell a technical, infrastructure-level product to both technical and business stakeholders, translating platform capabilities into clear business outcomes.
Demand is extremely high, and we need more reps to hit our enterprise revenue goals for 2026 and beyond.
30 Day:
Complete a customized onboarding plan with our technical enablement team.
Build out your territory and account list, and partner with your SDR to begin outbound against it.
Start receiving inbound leads from our PLG motion, where prospects come in and build agents on our platform and are highly activated before they reach the sales team.
60 Day:
Begin working increasingly complex sales cycles, receiving more inbound while continuing outbound against your target list in conjunction with your SDR.
Spend dedicated time with our agent engineering and forward deployed engineering teams to more deeply understand the product from a technical perspective.
Partner with product marketing and the broader sales team to tie the platform’s technical elements to clear business outcomes.
90 Day:
Close your first enterprise deal at an ACV of $240k+.
Generate 3x coverage on your Q2 quota through both inbound and outbound efforts.
Master the voice AI landscape and develop a deep understanding of the role of voice agents.
You’ve sold technical products to a technical audience and successfully tied them to business outcomes for business stakeholders, especially products that touch the customer experience.
You’ve sold a product with an ACV greater than $240k, ideally up to $1M+.
You’ve shown success selling into both mid-market accounts (500–5,000 employees) and enterprise (5,000+ employees).
You’ve demonstrated multi-threaded selling across a range of technical and non-technical stakeholders, and you’ve built repeatable outbound motions with use-case-specific messaging to generate your own pipeline.
You want to be part of a sales team that is full of relentlessly curious, elite performers, endlessly resourceful, grounded operators (our four sales values) and a crew that is hardworking and humble.
Bonus: You've worked in hyper-growth startup environments.
Generational impact: Build the human interface for every business
Ownership culture: 70% of the company are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget
Vapi (/ˈVɑːpi/):
Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
Demand for voice AI is accelerating faster than ever, and Vapi is scaling to meet it.
We're looking for exceptional SDRs to help fuel our next stage of growth. As adoption of Voice Agents expands across industries, you'll play a critical role in identifying opportunities, engaging future customers, and building pipeline for one of the fastest-growing companies in AI. This is an opportunity to join early, learn from a world-class GTM team, and build the foundation for a career path into closing roles.
First 30 Days
Become an expert on Vapi's platform, customers, and Voice AI market.
Learn our outbound methodology, sales process, and ideal customer profile (ICP).
Shadow top performers and begin engaging inbound and outbound prospects.
First 60 Days
Generate qualified pipeline through a combination of inbound conversion and strategic outbound prospecting.
Run discovery conversations with technical and business stakeholders.
Partner closely with Account Executives to identify and expand opportunities within target accounts.
First 90 Days
Consistently exceed pipeline generation targets.
Build and manage a territory strategy focused on high-potential accounts.
Develop personalized outreach campaigns leveraging email, phone, LinkedIn, events, and creative prospecting techniques.
Become a trusted advisor on how Voice AI can create business value for prospects.
Ongoing Responsibilities
Qualify inbound interest from companies evaluating Voice AI solutions.
Identify, research, and engage key decision-makers within target accounts.
Collaborate with Marketing, Product, and Engineering to share customer insights and market feedback.
Maintain accurate pipeline and activity tracking within CRM systems.
Contribute to building and refining Vapi's outbound motion as we scale.
1–3+ years of SDR/BDR experience.
Track record of top performance
Excellent written and verbal communication skills.
Highly competitive and motivated by ambitious goals.
Comfortable operating in a fast-paced, high-growth startup environment.
Bias toward action - you take ownership and execute without waiting for direction.
Resilient, coachable, and energized by challenges.
Excited by the opportunity to help build a category-defining company.You’ve seen
Bonus:
Prior startup experience, specifically series B to F.
Experience selling SaaS, infrastructure, developer tools, AI, or technical products.
Generational impact: Build the human interface for every business
Ownership culture: 70% of the company are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget
Vapi (/ˈVɑːpi/):
Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
Mid-market companies (250–1000 employees) are adopting voice automation at an accelerating pace.
We need a quota-crushing seller who can run full-cycle deals, translate Vapi’s capabilities into clear ROI, and help turn founder-led sales into a scalable, repeatable motion.
30 Day: Learn the full Vapi stack (telephony, real-time streaming, deterministic fallbacks, security/compliance) and how companies deploy production voice agents.
60 Day: Own discovery, lead live demos, articulate ROI to technical and business buyers, and partner with product/engineering to design pilots.
90 Day: Run multi-stakeholder mid-market deals end-to-end, including legal, security, and procurement.
Proven B2B SaaS seller with a track record of exceeding quota.
Experienced closing $120k+ multi-stakeholder deals.
Technically credible with engineering and product leaders.
Thrives in early-stage, high-autonomy, founder-led environments (bonus if you’ve sold to developers).
Generational impact: Build the human interface for every business
Ownership culture: 70% of the company are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget
Vapi (/ˈVɑːpi/):
Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
Why We’re Hiring This Role:
Our Sales team is growing at ~5x YoY with customers like NYLife and Intuit.
We see growth as well in G&A and Marketing needs across the business.
We need someone to own full-cycle recruiting for revenue-generating functions including Sales, Marketing, Partnerships, Customer Success, and Revenue Operations. You’ll partner directly with executive leadership and hiring managers to design hiring strategies, elevate our talent bar, and scale the GTM organization thoughtfully and efficiently.
What You’ll Do
Conduct sourcing and full-cycle recruiting for GTM roles, primarily sales. Looking to add to top of funnel, velocity matters.
Partner with CRO, Marketing leadership, and founders to define hiring plans and ideal candidate profiles.
Develop and execute proactive sourcing strategies for competitive AI and SaaS markets.
Build and nurture diverse talent pipelines for current and future hiring needs.
Work with other Lead GTM Recruiter to manage and improve structured interview processes to ensure rigor, equity, and speed.
Work with Lead GTM Recruiter for offer strategy and close top-tier talent in competitive markets.
Use data to track funnel health, time-to-fill, quality of hire, and hiring efficiency.
Enhance employer branding within the AI and startup ecosystem.
Mentor junior recruiters or coordinate external agencies as needed.
What We’re Looking For
Ideally 3-7 years of full-cycle recruiting experience, with deep focus on GTM hiring.
Experience recruiting for high-growth startups (Series A–C strongly preferred).
Proven track record hiring quota-carrying sales reps and GTM leaders.
Strong sourcing skills and ability to attract passive talent.
Comfort partnering directly with executives and influencing hiring decisions.
Data-driven mindset with strong operational rigor.
High ownership mentality and you thrive in fast-paced, ambiguous environments.
Passion for AI and emerging technology markets.
Nice to Have
Experience recruiting in AI, ML, or technical SaaS environments.
Prior in-house startup experience scaling from 50 → 150+ employees.
Familiarity with modern recruiting tech stacks (ATS, sourcing tools, analytics platforms).
Why Vapi:
Generational impact: Build the human interface for every business
Ownership culture: Many of us are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A
What We Offer:
Real stake: We offer a base salary of $235,000 to $280,000 and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget
Vapi (/ˈVɑːpi/):
Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
Our Enterprise ARR has grown 10x — customers like Amazon Ring, NY Life and Intuit deploy in weeks and expand rapidly when we support them well. Customer deployments now consume most of our current FDE capacity, which means platform roadmap work competes directly with delivery. We're opening more seats this quarter in San Francisco and New York to take on that unowned roadmap work. Steady-state accounts are handing off to our Agent Engineering team so FDEs can return to building the platform, not just running it.
Unlike a solutions engineer, an FDE ships code: into customer repos, into Vapi's GitOps configs, and into the Vapi platform itself.
This isn't CRUD engineering. You're building real-time, latency-sensitive systems that orchestrate multiple providers — speech-to-text, LLMs, text-to-speech, telephony — simultaneously, in production, at enterprise scale. It's the kind of systems problem most engineers only get to touch on infra teams at much larger companies, and you'll own it end to end.
30 Day: Deploy an Enterprise customer end-to-end
60 Day: Ship internal tooling or product contributions that make the next similar deployment materially faster
90 Day: Establish a process or infrastructure the team didn't know it needed
Lead deployment engagements end to end for assigned enterprise customers, from scoping through go-live and handoff
Build production-ready Vapi deployments (assistants, squads, tools, structured outputs, telephony/SIP, webhooks, integrations)
Debug live production issues across call records, app logs, provider request/response, and infra metrics
Own customer-facing GitOps repos and dedicated cluster configuration
Manage technical and executive stakeholders across technical and non-technical audiences
Build platform work that removes deployment toil: outbound campaigns, evals and simulations, observability, CLI and MCP tooling
Feed deployment insight back into the product roadmap
You've worked in a technical role at an early-stage startup — you know what it means to build without a playbook
You've been an FDE, Solutions Architect, or Solutions Engineer at a company we admire
You've driven process change proactively — not because someone asked, but because you couldn't leave a broken system alone
You're comfortable operating in ambiguity and find structure by doing, not by waiting
You have a genuine bias toward action: you identify a gap, you fix it, you document it
Bonus: You've built your own startup or pursued your own projects, and iterated on them
5+ years of professional engineering experience
Strong generalist: you can move between UI/UX implementation, API design, data modeling, and systems architecture
Early-stage startup experience — you've worn multiple hats in a scrappy, resource-constrained environment
Can communicate clearly with both technical and non-technical stakeholders
Conceptual understanding of working with AI in production
Hard Skills
Backend: Node.js, Express, FastAPI, Django, or Flask
Frontend: React, Next.js, Vue, or Tailwind
Language: TypeScript or Python
Database: SQL, MongoDB, DynamoDB, or Redis
Deployment: AWS, GCP, Azure, Vercel, or Railway
Coding Tools: Cursor, Claude Code, Codex, or Windsurf
AI/ML: LLM APIs, RAG, vector databases (Pinecone, pgvector), self-hosted models
Infra: Docker, Kubernetes, IaC
Real-time: WebSockets, SSE, WebRTC, SIP
Led a project without a management title
Open source contributions
Has shipped at least one product with real users — at least one of the following should be easy to verify:
Product with 1,000+ active users
Product generating revenue from paying customers
Product a real company depended on to run part of their operations
1+ year as a founding or early engineer (first 10) at a startup that raised Series A or beyond
Generational impact: Build the human interface for every business
Ownership culture: 70% of the company are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, Kleiner Perkins seed, Bessemer Series A
Real stake: Competitive salary and excellent equity ownership
Comprehensive health coverage: Medical, dental, and vision
Team love: We hang out — quarterly off-sites included
Flexible time off: Take what you need
More: Catered meals, transportation, gym, and a $10k annual L&D budget
Vapi (/ˈVɑːpi/):
Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
Why We’re Hiring This Role:
Vapi is approaching 100 employees, and we're building a world-class Talent Acquisition function from the ground up.
This isn't a recruiting role where you inherit mature processes and spend your days moving candidates through an existing machine. You'll help build that machine.
We're looking for an exceptional technical recruiter who wants to own hiring for Engineering end-to-end while helping shape how recruiting operates as Vapi scales. You'll partner directly with engineering leaders, influence hiring strategy, and play a meaningful role in building one of the strongest engineering teams in AI.
If you thrive in ambiguity, enjoy solving hard hiring problems, and want genuine ownership instead of just managing requisitions, you'll love this role.
30 Day:
Learn Vapi's engineering organization, interview philosophy, and hiring bar.
Build trusted relationships with Engineering leaders and hiring managers.
Take ownership of your initial portfolio of technical searches.
Develop a deep understanding of your hiring funnels, identifying where candidates enter, where they drop off, and what needs to improve.
60 Day:
Independently run full-cycle recruiting across your engineering portfolio.
Build high-quality pipelines through outbound sourcing, referrals, networking, and creative talent strategies—not simply relying on inbound applicants.
Partner with hiring managers to refine job definitions, interview design, and scorecards.
Lead candidate management through offer, including compensation discussions and closing.
90 Day:
Consistently deliver exceptional engineering hires while maintaining a high hiring bar.
Bring meaningful market intelligence and recruiting insights back to leadership to improve hiring across the organization.
Become a trusted advisor to hiring managers rather than simply an execution partner.
Deliver a candidate experience that reflects the quality, speed, and ambition of Vapi.
We're less interested in checking boxes than finding someone who consistently delivers exceptional hiring outcomes.
You likely have:
4+ years of full-cycle recruiting experience with significant ownership of technical and engineering hiring.
Experience scaling an early-stage or hyper-growth technology company where hiring velocity mattered.
A track record of sourcing and closing exceptional engineering talent in competitive markets.
Strong recruiting judgment and the confidence to push for quality over speed when necessary.
Excellent partnership skills with engineering leaders, executives, and candidates alike.
Exceptional organization and operational discipline—your pipelines, communication, and ATS hygiene are consistently excellent.
High agency. You identify problems, propose solutions, and improve systems without waiting for permission.
Curiosity about technology and the products you're hiring for. Experience recruiting within AI, infrastructure, developer tools, or distributed systems is a plus but not required.
Build something worthy of love
Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.
Commit and follow through
We finish what we start and build trust by being people others can count on.
Why not today?
We value urgency and momentum. The fastest path to customer value usually wins.
Seek raw input
We go directly to customers, data, and teammates instead of relying on summaries or assumptions.
It’s our problem
We operate as one team. We share credit, own mistakes together, and support each other when things get hard.
Be direct and kind
We give feedback clearly, respectfully, and without delay.
Generational impact: Build the human interface for every business
Ownership culture: Many of us are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget
Vapi (/ˈVɑːpi/):
Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
Why We’re Hiring This Role:
Reporting to the Head of Customer Engagement, we need a technical leader to build and manage a world-class Support Engineering team that spans from SMB ISVs to large Enterprises.
This isn’t a traditional \"customer service\" management role - it is engineering-led leadership. You will manage the team that unblocks our highest-value enterprise customers pushing the limits of LLMs, STT, and TTS in mission-critical environments.
Your team's efficiency in resolving technical friction for enterprise customers will act as a primary engine protecting Net Revenue Retention.
You will serve as the strategic bridge between our enterprise base and L2 support team to ensure feedback loops that directly shape our product roadmap with core engineering.
You will enforce critical operational boundaries ensuring enterprise support interactions are triaged efficiently while identifying patterns and opportunities for product, documentation and customer-facing tools that solve common pain points.
What You’ll Do:
30 Day:
Master the Stack: Deep-dive into the Vapi stack, mastering nuances of sub-500ms latency, tool-calling, and the Vapi CLI.
Audit Enterprise Operations: Audit the current ticket triage process specifically for enterprise accounts utilizing complex SIP integrations, WebRTC, and custom LLM configurations.
Build trust with the team: Connect with our L1 enterprise support and L2 Support team to find gaps, optimizations, and improve escalation paths.
60 Day:
Enterprise SLA Excellence: Formalize and strictly enforce Severity SLAs for paying enterprise customers.
Tier Enforcement: Work with Agent Strategists and FDE to ensure L1 CSEs are not becoming \"ad-hoc FDEs\" and correctly identify when support requests should be flagged as more complex engagements.
Automation: Collaborate with Product to refine automated testing and Eval suites, turning frequent enterprise friction points into platform features.
90 Day:
Team Growth: Own the technical health of the enterprise base and scale the L1 team to handle the increasing volume of complex enterprise deployments.
Knowledge Leadership: Oversee the publication of \"God-tier\" technical guides and debugging snippets tailored to complex enterprise integrations.
Strategic Feedback: Act as the primary bridge between enterprise stakeholders and core engineering, surfacing technical requirements to continuously improve the platform.
Who You Are:
Technically Lethal Leader: 5+ years in technical support or solutions roles, with at least 2 years of experience managing technical teams. You are fluent in REST APIs, webhooks, and event-driven systems.
Enterprise Experienced: You have a proven track record of managing support operations for enterprise accounts and adhering to commercial SLAs.
On-Call & Incident Ownership: Experience owning incident response process for a technical support org, including escalation paths into core engineering and postmortem/RCA discipline for enterprise SLAs.
AI-Native: You understand prompt engineering, structured outputs, and how to optimize them for voice latency. Further, you have built out custom agents/skills to make Support Engineers more effective and are familiar with new Support technologies like Plain, Pylon, etc.
Code-Capable: You can still jump into Python or JavaScript to help your team debug a customer’s middleware or build a production agent.
Voice Fluent: Experience with SIP, WebRTC, or Twilio is preferred - you understand the \"plumbing\" of a phone call.
Relentlessly Autonomous: You don't wait for a playbook; you write the one that will scale Vapi to its next 1,000 enterprise customers.
Vapi (/ˈVɑːpi/):
Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
99.99% call completion is the number this role drives. Vapi runs live phone calls — a p99 spike means callers drop. We’ve had 15 stability-gap outages worth learning from, and we need someone who runs incident command, owns SLOs and error budgets, and builds the reliability culture from scratch.
This is not a bash-and-YAML role. You’ll ship code (Go or TypeScript) for services that monitor and manage the platform: auto-remediation, capacity forecasters, oncall tooling. Capacity planning, load testing, and KEDA-based autoscaling for Vapi’s wscaler and workerpool-cron-scaler are on your plate.
30 Day: Join the oncall rotation. Walk the 15 stability-gap incidents and turn the patterns into a prioritized reliability backlog. Define the first set of SLOs for the call-completion path.
60 Day: Stand up error budgets and SLO-based alerting in Chronosphere/Prometheus for the highest-impact services. Run the first proper load test against provider rate limits and per-org concurrency. Tune autoscaling for wscaler / workerpool-cron-scaler.
90 Day: Ship a real platform service — capacity forecaster, auto-remediation, or oncall tooling — in Go or TypeScript. Own the postmortem process. Drive a measurable improvement in p99 call completion or MTTR.
Must-haves
You’ve run incident command and postmortem discipline at scale on a real oncall rotation.
You’ve operated SLOs and error budgets in Chronosphere, Prometheus, Grafana, or Datadog.
You’ve done capacity planning and load testing for production systems with real users.
You’re fluent in Kubernetes production ops: pod crash diagnosis, HPA/VPA tuning, PodDisruptionBudgets, graceful shutdown.
You know backpressure and autoscaling patterns — KEDA, custom metrics scaling.
Nice-to-haves
You ship code, not just scripts. You can build platform services in Go or TypeScript (matches Vapi’s cluster-manager, database-health, wscaler, incidentManager).
Real-time / latency-sensitive product background where degraded means a dropped call, not a slow dashboard.
Tech stack you’ll work in
Languages: Go and TypeScript (you ship code, not just scripts), Bash.
Observability: Chronosphere, Prometheus, Grafana, Datadog, OpenTelemetry.
Orchestration: Kubernetes on EKS — production ops (HPA/VPA tuning, PodDisruptionBudgets, graceful shutdown, pod crash diagnosis).
Autoscaling and backpressure: KEDA, custom metrics scaling (matches Vapi’s wscaler and workerpool-cron-scaler).
Load testing: script-based load testing, provider rate-limit auditing, per-org concurrency auditing.
Vapi services you’ll touch or build: cluster-manager, database-health, wscaler, incidentManager.
Where you likely come from
A real-time / latency-sensitive product (Discord, Zoom, Mux, Twitch, Twilio, LiveKit, Cloudflare, a trading firm, a gaming backend), or a FAANG SRE / Production Engineer (Google, Uber, Twitter/X, Meta) who misses being hands-on.
Weak fit: SRE from analytics or CRM backends where “degraded” means a slow dashboard, not a dropped call. Anyone uncomfortable reading or writing code.
Generational impact: Build the human interface for every business
Ownership culture: 70% of the company are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget
","descriptionPlain":"Vapi (/ˈVɑːpi/):\n\n - Voice AI that resolves, not transfers\n\n - Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life\n\n - Trusted by 1 million developers building the future of voice agents\n\n - Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised\n\n - Try talking to Vapi now! https://vapi.ai/\n\n\nWHY WE’RE HIRING THIS ROLE:\n\n - 99.99% call completion is the number this role drives. Vapi runs live phone calls — a p99 spike means callers drop. We’ve had 15 stability-gap outages worth learning from, and we need someone who runs incident command, owns SLOs and error budgets, and builds the reliability culture from scratch.\n\n - This is not a bash-and-YAML role. You’ll ship code (Go or TypeScript) for services that monitor and manage the platform: auto-remediation, capacity forecasters, oncall tooling. Capacity planning, load testing, and KEDA-based autoscaling for Vapi’s wscaler and workerpool-cron-scaler are on your plate.\n\n\nWHAT YOU’LL DO:\n\n - 30 Day: Join the oncall rotation. Walk the 15 stability-gap incidents and turn the patterns into a prioritized reliability backlog. Define the first set of SLOs for the call-completion path.\n\n - 60 Day: Stand up error budgets and SLO-based alerting in Chronosphere/Prometheus for the highest-impact services. Run the first proper load test against provider rate limits and per-org concurrency. Tune autoscaling for wscaler / workerpool-cron-scaler.\n\n - 90 Day: Ship a real platform service — capacity forecaster, auto-remediation, or oncall tooling — in Go or TypeScript. Own the postmortem process. Drive a measurable improvement in p99 call completion or MTTR.\n\n\nWHO YOU ARE:\n\nMust-haves\n\n - You’ve run incident command and postmortem discipline at scale on a real oncall rotation.\n\n - You’ve operated SLOs and error budgets in Chronosphere, Prometheus, Grafana, or Datadog.\n\n - You’ve done capacity planning and load testing for production systems with real users.\n\n - You’re fluent in Kubernetes production ops: pod crash diagnosis, HPA/VPA tuning, PodDisruptionBudgets, graceful shutdown.\n\n - You know backpressure and autoscaling patterns — KEDA, custom metrics scaling.\n\nNice-to-haves\n\n - You ship code, not just scripts. You can build platform services in Go or TypeScript (matches Vapi’s cluster-manager, database-health, wscaler, incidentManager).\n\n - Real-time / latency-sensitive product background where degraded means a dropped call, not a slow dashboard.\n\nTech stack you’ll work in\n\n - Languages: Go and TypeScript (you ship code, not just scripts), Bash.\n\n - Observability: Chronosphere, Prometheus, Grafana, Datadog, OpenTelemetry.\n\n - Orchestration: Kubernetes on EKS — production ops (HPA/VPA tuning, PodDisruptionBudgets, graceful shutdown, pod crash diagnosis).\n\n - Autoscaling and backpressure: KEDA, custom metrics scaling (matches Vapi’s wscaler and workerpool-cron-scaler).\n\n - Load testing: script-based load testing, provider rate-limit auditing, per-org concurrency auditing.\n\n - Vapi services you’ll touch or build: cluster-manager, database-health, wscaler, incidentManager.\n\nWhere you likely come from\n\n - A real-time / latency-sensitive product (Discord, Zoom, Mux, Twitch, Twilio, LiveKit, Cloudflare, a trading firm, a gaming backend), or a FAANG SRE / Production Engineer (Google, Uber, Twitter/X, Meta) who misses being hands-on.\n\n - Weak fit: SRE from analytics or CRM backends where “degraded” means a slow dashboard, not a dropped call. Anyone uncomfortable reading or writing code.\n\n\nWHY VAPI:\n\n - Generational impact: Build the human interface for every business\n\n - Ownership culture: 70% of the company are previous founders\n\n - Kind team: The founders, Jordan and Nikhil, are Canadians\n\n - Tier-1 Investors: YC, KP seed, Bessemer Series A\n\n\nWHAT WE OFFER:\n\n - Real stake: We offer a competitive salary and excellent equity ownership\n\n - Comprehensive health coverage: medical, dental, and vision plans\n\n - Team love: We love hanging out, and we do quarterly off-sites\n\n - Flexible time off: take what you need\n\nMore: catered meals, transportation, gym, and a $10k annual L&D budget","compensation":{"compensationTierSummary":"$200K – $270K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $270K","compensationTiers":[{"id":"c3c7117d-cc22-4a01-811b-46330da701f0","tierSummary":"$200K – $270K • Offers Equity","title":"Engineering","additionalInformation":null,"components":[{"id":"c9bd581c-0b8e-479c-907d-eb9dcc9ffd0c","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"c6543c22-cb12-41c3-927c-fa976a8053e5","summary":"$200K – $270K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":270000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":270000}]}},{"id":"2d702840-a588-4273-8b98-49ed815c0c50","title":"Member of Technical Staff, DevOps","department":"Engineering","team":"Core Engineering","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-06-03T20:13:31.781+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"94105","addressRegion":"California","streetAddress":"150 Spear Street, Suite 1100","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/vapi/2d702840-a588-4273-8b98-49ed815c0c50","applyUrl":"https://jobs.ashbyhq.com/vapi/2d702840-a588-4273-8b98-49ed815c0c50/application","descriptionHtml":"Vapi (/ˈVɑːpi/):
Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
Three of our worst recent incidents — Nov 29 config rollout, Dec 23 duplicate messages, Oct 13 egress proxy — were resolved by rollback. That’s the SDLC gap this role closes. Vapi engineers are your users, and the deploy pipeline, preview environments, cell-creation tooling, and oncall tooling are products with SLAs, docs, and feedback loops.
You’ll own progressive delivery (canary, blue/green, automated rollback, soak periods), the GitOps story across multiple clusters and regions, and the on-demand environment tooling that’s on the Q3 roadmap. Success is measured by how fast every other team ships safely.
30 Day: Get fluent in the Pulumi stacks, the ArgoCD setup, and GitHub Actions pipelines. Sit with engineers from agents and FDE teams to find the top 3 deploy pain points. Land a quality-of-life improvement to the deploy pipeline.
60 Day: Own progressive delivery end-to-end — canary, automated rollback, soak — for at least one critical service path. Ship the first version of cell-creation tooling or preview environments. Make the deploy pipeline measurably faster (lead time, MTTR for failed deploys).
90 Day: Roll out progressive delivery as the default across services. Establish SLAs and a feedback loop with engineering teams. Own the developer-platform roadmap and partner with Infra and SRE on cell creation, multi-region rollouts, and oncall tooling.
Must-haves
You have a platform-as-a-product mindset — you treat internal engineers as customers, with SLAs, docs, and feedback loops, not tickets and ad-hoc help.
You’ve operated Pulumi (TypeScript) or Terraform at scale (40+ stacks, multi-region) and you’ve felt the pain when IaC sprawl gets ahead of you.
You’ve run ArgoCD or equivalent GitOps for deploying applications across multiple clusters.
You’ve built progressive delivery in production — canary, blue/green, automated rollback, soak periods. You can describe a real rollout that automated rollback caught.
You’ve designed CI/CD pipelines (GitHub Actions preferred) for many services and Dockerfiles, not just one repo.
You’ve built deploy tooling for on-demand environments — preview envs, dev deployments, or cell creation.
Nice-to-haves
You’ve written Go for platform services (Vapi’s canary-manager is Go).
You’ve operated developer platforms at a mid-stage infra-heavy company or a DevEx team at a larger shop.
Tech stack you’ll work in
Languages: TypeScript (primary, for Pulumi and tooling), Go (for canary-manager and platform services), Bash.
IaC: Pulumi (TypeScript) at scale (40+ stacks across regions), Terraform.
GitOps and deploy: ArgoCD (multi-cluster), GitHub Actions, 15+ Dockerfiles.
Progressive delivery: canary, blue/green, automated rollback, soak periods (canary-manager Go service).
Orchestration: Kubernetes on EKS (multi-cluster, multi-region).
Vapi services you’ll touch: canary-manager, cell-creation tooling, preview env tooling.
Where you likely come from
Vercel, Render, Railway, Fly, Temporal, Cockroach (mid-stage infra-heavy), or DevEx/Platform teams at Stripe, Shopify, Airbnb, or Block.
Weak fit: classic AWS sysadmin, or someone whose CI/CD experience is mostly Jenkins GUI-level.
Vapi (/ˈVɑːpi/):
Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
Why We’re Hiring This Role:
Enterprises increasingly deploy voice AI through solutions partners - systems integrators, AI consultancies, and CX agencies - and we’re building that ecosystem from the ground up
We need a founding senior IC to recruit, sign, and activate net-new solutions partners and turn them into a repeatable pipeline channel
Partners extend our reach into enterprise accounts we couldn’t win alone - they bring the client relationships, industry depth, and delivery capacity to take Vapi into complex and regulated environments
This role owns partner-sourced pipeline - the channel that will define how enterprises adopt Vapi at scale
You’ll have a direct line to leadership and the rare chance to define the playbook, program, and economics of a channel from day one
What You’ll Do:
30 Day: Learn and map
Go deep on Vapi’s product, platform, and enterprise motion; meet Sales, Solutions Engineering, Marketing, and leadership to understand where partners fit
Map the solutions partner landscape - global and boutique SIs, AI-native consultancies, and CX specialists - and build a prioritized target list
Launch first outreach and open discovery conversations with high-priority prospective partners
Shadow customer and partner calls and review recent won/lost enterprise deals to see where partners accelerate or unlock revenue
Audit existing partner relationships and inbound partner interest to surface quick wins
60 Day: Build the engine
Move first partners into active negotiation; sharpen the partner pitch, value proposition, and agreement structure
Build the activation playbook with Sales and Solutions Engineering - enablement path, co-sell process, and lighthouse deal identification
Stand up deal registration and attribution in the CRM so partner-sourced pipeline is tracked from day one
Define the ideal partner profile and qualification criteria so recruitment stays focused on partners who can both source and deliver
Draft the first version of partner economics with leadership - referral incentives, co-sell motion, and services attach
90 Day: First signings
Sign the first cohort of solutions partners and kick off structured activation plans with each
Drive first partner-sourced opportunities into pipeline through co-selling with our sales team
Report early channel metrics to leadership and refine the recruitment playbook based on what’s working
Establish an onboarding cadence for each signed partner: kickoff, enablement milestones, and a first-deal target
Build a co-sell rhythm with our AEs - account mapping sessions and clear rules of engagement
Ongoing: Own the channel
Own and grow a quarterly partner-sourced pipeline
Continuously recruit new partners while driving existing ones to their first - and next - sourced deals
Deepen partner delivery capability with Agent Engineering through training and certification on Vapi
Shape the partner program as it matures - tiers, incentives, deal registration, and the economics that make Vapi the platform partners bet their practice on
Bring partner and end-client feedback to Product and champion the roadmap needs that unlock partner-led deals
Maintain a healthy partner recruitment funnel with clear stage conversion so the channel compounds quarter over quarter
Represent Vapi at industry events and across the CCaaS/AI ecosystem to build our reputation as the platform partners build on
Who You Are:
7+ years in partnerships, channel sales, or business development at a B2B software company, with 3+ years recruiting and launching new partners (SIs, consultancies, or agencies)
You’ve built partner-sourced pipeline from zero or near-zero - founding work, not managing a mature book
Commercially sharp: comfortable negotiating partnership agreements, structuring incentives, and holding partners accountable to revenue outcomes
Technical enough to credibly discuss APIs, LLMs, and contact center/telephony ecosystems
A self-directed operator who thrives in ambiguity - you build the playbook, then run it
Fluent in enterprise co-sell - you know how to make a partner deal land inside a direct sales org, from account mapping to rules of engagement
Bonus: existing relationships with AI consultancies, CX-focused SIs, or hyperscaler ecosystem partners (Microsoft, AWS, Google), or prior experience in voice AI or CCaaS
How We Work:
Build something worthy of love - Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.
Commit and follow through - We finish what we start and build trust by being people others can count on.
Why not today? - We value urgency and momentum. The fastest path to customer value usually wins.
Seek raw input - We go directly to customers, data, and teammates instead of relying on summaries or assumptions.
It’s our problem - We operate as one team. We share credit, own mistakes together, and support each other when things get hard.
Be direct and kind - We give feedback clearly, respectfully, and without delay.
Why Vapi:
Generational impact: Build the human interface for every business
Ownership culture: Many of us are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A
What We Offer:
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget
Vapi (/ˈVɑːpi/):
Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
Why We’re Hiring This Role:
Vapi is moving deeper into enterprise customers, where buyers are technical and evaluations depend on clear architecture, credible demos, and working POCs.
Customers want to understand how Vapi fits into real production workflows like IVR replacement, outbound dialing, agent-assisted support, appointment scheduling etc.
This is one of our first Solutions Architect hires, with real scope to shape how we sell, demo, document, and bring enterprise customers live.
What You’ll Do:
30 Day: Learn Vapi’s product, customer use cases, sales motion, and common technical objections. Shadow enterprise calls, understand our voice-agent architecture, and start building fluency across telephony, LLM orchestration, integrations, and contact center workflows.
60 Day: Own technical discovery and demos for active enterprise deals. Partner closely with AEs on account strategy, build customer-specific demos, help design POCs, and answer technical questions clearly and honestly.
90 Day: Lead the technical side of enterprise deals from first call through close and go-live. Create reusable artifacts for the team, document integratio\tn patterns and common objections, and feed repeated product gaps back to engineering and product.
Who You Are:
You have 4+ years in a technical customer-facing role, such as pre-sales engineering, solutions architecture, customer engineering, or similar.
You can write code well enough to build a working integration, read an API response, and debug issues without immediately pulling in an engineer.
You have experience with voice, telephony, or contact center infrastructure, such as SIP, Twilio, Genesys, Five9, or similar systems.
You’re comfortable speaking with both engineers and executives, and you adjust the level of detail without dumbing things down.
You’re energized by technical sales: discovery, architecture, POCs, objection handling, and helping customers get live.
How We Work:
Build something worthy of love - Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.
Commit and follow through - We finish what we start and build trust by being people others can count on.
Why not today? - We value urgency and momentum. The fastest path to customer value usually wins.
Seek raw input - We go directly to customers, data, and teammates instead of relying on summaries or assumptions.
It’s our problem - We operate as one team. We share credit, own mistakes together, and support each other when things get hard.
Be direct and kind - We give feedback clearly, respectfully, and without delay.
Why Vapi:
Generational impact: Build the human interface for every business
Ownership culture: 70% of the company are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A
What We Offer:
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget
Vapi (/ˈVɑːpi/):
Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
Why We’re Hiring This Role:
Vapi is moving deeper into enterprise customers, where buyers are technical and evaluations depend on clear architecture, credible demos, and working POCs.
Customers want to understand how Vapi fits into real production workflows like IVR replacement, outbound dialing, agent-assisted support, appointment scheduling etc.
This is one of our first Solutions Architect hires, with real scope to shape how we sell, demo, document, and bring enterprise customers live.
What You’ll Do:
30 Day: Learn Vapi’s product, customer use cases, sales motion, and common technical objections. Shadow enterprise calls, understand our voice-agent architecture, and start building fluency across telephony, LLM orchestration, integrations, and contact center workflows.
60 Day: Own technical discovery and demos for active enterprise deals. Partner closely with AEs on account strategy, build customer-specific demos, help design POCs, and answer technical questions clearly and honestly.
90 Day: Lead the technical side of enterprise deals from first call through close and go-live. Create reusable artifacts for the team, document integratio\tn patterns and common objections, and feed repeated product gaps back to engineering and product.
Who You Are:
You have 4+ years in a technical customer-facing role, such as pre-sales engineering, solutions architecture, customer engineering, or similar.
You can write code well enough to build a working integration, read an API response, and debug issues without immediately pulling in an engineer.
You have experience with voice, telephony, or contact center infrastructure, such as SIP, Twilio, Genesys, Five9, or similar systems.
You’re comfortable speaking with both engineers and executives, and you adjust the level of detail without dumbing things down.
You’re energized by technical sales: discovery, architecture, POCs, objection handling, and helping customers get live.
How We Work:
Build something worthy of love - Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.
Commit and follow through - We finish what we start and build trust by being people others can count on.
Why not today? - We value urgency and momentum. The fastest path to customer value usually wins.
Seek raw input - We go directly to customers, data, and teammates instead of relying on summaries or assumptions.
It’s our problem - We operate as one team. We share credit, own mistakes together, and support each other when things get hard.
Be direct and kind - We give feedback clearly, respectfully, and without delay.
Why Vapi:
Generational impact: Build the human interface for every business
Ownership culture: 70% of the company are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A
What We Offer:
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget
Vapi (/ˈVɑːpi/):
Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
Location: SF (hybrid Tuesday-Thursday)
About Vapi (/ˈVɑːpi/):
We're creating the shift to voice as humanity's default interface.
We're the most configurable platform for deploying voice agents.
We've grown to over 1M developers, adding thousands every day.
Try talking to Vapi now!
We're building the next generation of AI product experiences and need someone who shapes product direction, not just executes on it. We want a designer who can help us see problems in new ways, raise the quality of our thinking, and create clear, high-leverage product experiences in a fast-moving AI environment.
30 Day:
Go deep on our complex, technical workflows. Understand the product surface end to end and how customers actually use it.
60 Day:
Own an ambiguous problem area outright. Partner closely with engineering and product to turn it into a clear direction, and ship high-quality work quickly and iteratively.
90 Day:
Contribute novel ideas and patterns that help define how AI-native workflows should work in practice. Be a voice that raises the level of the team, not just execution capacity.
5+ years experience: Exceptional candidates with less considered case by case
Exceptional taste: You bring product and design judgment, not just solid execution; strong fundamentals and a modern design sensibility
AI-Forward: You design with and around AI-augmented workflows, not just for AI products
A rigorous thinker: You frame ambiguous problems clearly and ask sharp questions before jumping to solutions
A systems thinker: With range, not at the expense of creativity and product insight
B2B / enterprise background: You've designed for enterprise or B2B products, not legacy enterprise software (think Linear or Vercel, not Salesforce, Workday, or Microsoft)
Comfortable with complexity: You're at home designing highly technical products and workflows
Fluent in AI: You have up-to-date intuition for AI products, tooling, and workflow design
Provably original: Your work has introduced new ideas, patterns, or ways of thinking to a team
Fast in fast-moving environments: You've designed and shipped inside iterative, high-velocity product orgs
Strong Candidates May Also Have:
Experience at companies known for distinctive product craft or novel UX patterns (Linear, Vercel, and similar next-gen AI product companies)
Experience designing AI-native, workflow-heavy, or developer-facing products
A track record of shipping in ambiguous, high-ownership environments
A portfolio that shows both strong thinking and real execution
Technical fluency, whether from a CS background, building your own tools, or years on developer-facing products
Not A Fit If:
Primarily a mobile or consumer designer with no pull toward complex B2B
Bootcamp-only design background with no broader technical grounding
No prior tech industry experience
How you think through ambiguous problems
Whether you bring genuinely new perspectives
Whether you can translate insight into shipped product quality
Whether your work raises the bar for the team
Generational impact: Build the human interface for every business
Ownership culture: 70% of the company are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: Peak XV, Kleiner Perkins, Bessemer, M12, YC
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: Take what you need
More: Catered meals, transportation, gym, and a $10k annual L&D budget
Vapi (/ˈVɑːpi/):
Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
Cost Revenue Analyst
Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
You'll own cost-of-revenue analysis end to end - helping us understand and improve gross margin and unit economics across our usage-based infrastructure.
30 Days: Foundation & Discovery
Track and analyze COGS / cost of revenue and gross margin: Gain a comprehensive understanding of current margin profiles.
Analyze cloud / infrastructure / inference / telephony costs: Deconstruct the primary cost drivers to identify trends, outliers, and initial areas for investigation.
60 Days: Building & Collaboration
Build cost-per-minute and cost-per-call models and unit economics: Develop granular models that link infrastructure consumption directly to revenue-generating activity.
Partner with Engineering on infrastructure cost optimization: Collaborate on actionable improvements to lower unit costs based on the data models built in the previous month.
90 Days: Strategy & Forecasting
Forecast COGS in the operating plan: Apply historical data and efficiency learnings to create accurate, reliable future cost projections.
Support gross margin reporting and variance analysis for leadership: Provide executive visibility into margin performance, explaining drivers of variance to inform strategic business decisions.
4–8 years in FP&A or cost / financial analysis
Comfort with unit economics and analyzing cloud / infrastructure costs
Strong Excel / financial modeling skills
High attention to detail and comfort working cross-functionally
Experience at an infrastructure-heavy or usage-based company a nice to have
Familiarity with cloud cost tooling and data / BI tools a nice to have
Generational impact: Build the human interface for every business
Ownership culture: 70% of the company are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget
Salary Range: $165,000 - $185,000
Vapi is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive team.
","descriptionPlain":"Vapi (/ˈVɑːpi/):\n\n - Voice AI that resolves, not transfers\n\n - Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life\n\n - Trusted by 1 million developers building the future of voice agents\n\n - Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised\n\n - Try talking to Vapi now! https://vapi.ai/\n\nCost Revenue Analyst\n\n\n\n\nVAPI (/ˈVⱭːPI/):\n\n - Voice AI that resolves, not transfers\n\n - Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life\n\n - Trusted by 1 million developers building the future of voice agents\n\n - Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised\n\n\n\n\nTRY TALKING TO VAPI NOW! https://vapi.ai/\n\n\n\n\nWHY WE’RE HIRING\n\nYou'll own cost-of-revenue analysis end to end - helping us understand and improve gross margin and unit economics across our usage-based infrastructure.\n\n\n\n\nWHAT YOU'LL DO\n\n30 Days: Foundation & Discovery\n\n - Track and analyze COGS / cost of revenue and gross margin: Gain a comprehensive understanding of current margin profiles.\n\n - Analyze cloud / infrastructure / inference / telephony costs: Deconstruct the primary cost drivers to identify trends, outliers, and initial areas for investigation.\n\n60 Days: Building & Collaboration\n\n - Build cost-per-minute and cost-per-call models and unit economics: Develop granular models that link infrastructure consumption directly to revenue-generating activity.\n\n - Partner with Engineering on infrastructure cost optimization: Collaborate on actionable improvements to lower unit costs based on the data models built in the previous month.\n\n90 Days: Strategy & Forecasting\n\n - Forecast COGS in the operating plan: Apply historical data and efficiency learnings to create accurate, reliable future cost projections.\n\n - Support gross margin reporting and variance analysis for leadership: Provide executive visibility into margin performance, explaining drivers of variance to inform strategic business decisions.\n\n\n\n\nWHO YOU ARE\n\n - 4–8 years in FP&A or cost / financial analysis\n\n - Comfort with unit economics and analyzing cloud / infrastructure costs\n\n - Strong Excel / financial modeling skills\n\n - High attention to detail and comfort working cross-functionally\n\n - Experience at an infrastructure-heavy or usage-based company a nice to have\n\n - Familiarity with cloud cost tooling and data / BI tools a nice to have\n\n\n\n\nWHY VAPI:\n\n - Generational impact: Build the human interface for every business\n\n - Ownership culture: 70% of the company are previous founders\n\n - Kind team: The founders, Jordan and Nikhil, are Canadians\n\n - Tier-1 Investors: YC, KP seed, Bessemer Series A\n\n\n\n\nWHAT WE OFFER:\n\n - Real stake: We offer a competitive salary and excellent equity ownership\n\n - Comprehensive health coverage: medical, dental, and vision plans\n\n - Team love: We love hanging out, and we do quarterly off sites\n\n - Flexible time off: take what you need\n\n - More: catered meals, transportation, gym, and a $10k annual L&D budget\n\n - Salary Range: $165,000 - $185,000\n\nVapi is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive team.\n\n","compensation":{"compensationTierSummary":"$165K – $185K • Offers Equity","scrapeableCompensationSalarySummary":"$165K - $185K","compensationTiers":[{"id":"ba1e4197-ef22-4e56-bdb9-ef87567fab5c","tierSummary":"$165K – $185K • Offers Equity","title":"Tier 1","additionalInformation":null,"components":[{"id":"3b3913bc-d929-4b2a-8898-4b451e6ddf3a","summary":"$165K – $185K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":165000,"maxValue":185000},{"id":"eeb97c11-cf07-40c9-bab7-5a29a4f98ad6","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":165000,"maxValue":185000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"8db6bb9c-5cc7-41ad-b978-0401e7a8143e","title":"Chief of Staff","department":"Office of the CEO","team":"Office of the CEO","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-09-20T21:36:33.280+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"94105","addressRegion":"California","streetAddress":"150 Spear Street, Suite 1100","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/vapi/8db6bb9c-5cc7-41ad-b978-0401e7a8143e","applyUrl":"https://jobs.ashbyhq.com/vapi/8db6bb9c-5cc7-41ad-b978-0401e7a8143e/application","descriptionHtml":"Vapi (/ˈVɑːpi/):
Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
Vapi is scaling fast, and the CEO's time is the company's scarcest resource. We're hiring a Chief of Staff to be a true force multiplier: someone who runs the operating system of the leadership team so the CEO doesn't have to. You'll run our leadership meetings, own goal setting, track every commitment, and hold the leadership team accountable for delivering. You'll also take an ambiguous, high-stakes problem, run it to ground, and either solve it directly or stand up the team and process to solve it.
This is not a scheduling or note-taking role, and it is not a gatekeeper role. You'll have full access to the information the CEO has: their inbox, their calendar, their meetings, their decisions. In exchange, you make sure the company actually executes. It's the most intense operating training that exists, and it's a role for a builder who wants to sit at the center of the company, touch every function, and grow into a broad operating leader. If you've founded something, been a founding employee, or thrived in the chaos of an early-stage company, you'll feel at home here.
Leadership meetings: Design and run the weekly leadership meeting and the broader operating cadence. Set agendas, make sure everyone shows up prepared, keep the discussion on track, drive to decisions, and close every meeting with clear owners and dates.
Goal setting: Run the company's goal-setting process (quarterly and annual OKRs or equivalent). Work with each leader to turn strategy into crisp, measurable goals, and make progress visible to the whole company.
Accountability for leadership: Be the person who follows up. Track every commitment the leadership team makes, surface slippage early and directly, and make sure the CEO never has to chase. When something is off track, you say so, in the room, to the people who own it.
Action tracking: Own the system of record for decisions and actions coming out of leadership, board, and CEO meetings. Nothing falls through the cracks on your watch.
Cross-functional problems: Take ownership of the ambiguous problems that don't have an obvious owner and drive them to measurable outcomes.
CEO leverage: Shadow the CEO closely in your first months, then steadily take work off their plate: drafting communications, prepping for board and all-hands, running key hiring loops, representing them in meetings. You draft on their behalf; you never intercept for them.
What the First 90 Days Look Like:
30 Day: Embed with the CEO and shadow them in every major meeting. Learn the product deeply enough to speak credibly with customers and engineers. Build a clear map of how the company runs today: goals, metrics, open decisions, and where things are stuck. Take over the leadership meeting agenda and follow-ups.
60 Day: Fully own the leadership operating cadence. Stand up the action-tracking system and the accountability rhythm. Get to a crisp view of company metrics and goals, and make sure priorities are clear and progress is visible. Take on one or two cross-functional problems the CEO cares about.
90 Day: Operate as a trusted extension of the CEO. Run goal setting end to end, make and communicate decisions on their behalf, and run key company processes (planning, board prep, all-hands, key hiring loops). Identify the next set of high-leverage problems and either own them or build the team to own them.
You can hold the room. You have the energy, structure, and confidence to run a meeting of senior leaders, keep it honest, push back when needed, and hold people to what they committed to. You're direct without being abrasive, and you don't avoid hard conversations.
Exceptionally organized and process-minded. You bring order to ambiguity, build systems that stick, track the details, and make sure things actually get done. Follow-through is your default, not an effort.
4+ years of experience. You may be early in your career, and that's fine if you've seen some stuff: a founding team, a hypergrowth company, a hard turnaround, or a demanding operating environment where you had real ownership. We care about what you've lived through, not your title.
A strong business generalist with a technical bent. You don't need to write production code, but you can go deep on a technical product, run meetings with engineers, and reason about how the product and market fit together.
You’ve founded a company, been a founding employee, or otherwise operated with a high degree of ownership in a fast-moving environment. Prior \"Chief of Staff\" experience is not required. We care about the operating instinct, not the title.
A fast learner who picks up an unfamiliar domain quickly and gets to competence faster than seems reasonable.
An excellent communicator, written and spoken. You can summarize a messy discussion into a crisp decision, and you're comfortable communicating to executives on the CEO's behalf.
Comfortable owning a broad and shifting set of responsibilities. One week strategy, the next operations, the next a critical hire.
Ideally, some consulting, banking, or similar structured-problem-solving background. You know how to break down a messy problem and communicate crisply to executives. Nice to have, not required.
High trust, high judgment, and low ego. You'll be in every room, including comp and challenging conversations, and you treat that access as a responsibility. You're happy to do the unglamorous work and to give away the wins.
Build something worthy of love
Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.
Commit and follow through
We finish what we start and build trust by being people others can count on.
Why not today?
We value urgency and momentum. The fastest path to customer value usually wins.
Seek raw input
We go directly to customers, data, and teammates instead of relying on summaries or assumptions.
It’s our problem
We operate as one team. We share credit, own mistakes together, and support each other when things get hard.
Be direct and kind
We give feedback clearly, respectfully, and without delay.
Generational impact: Build the human interface for every business
Ownership culture: a large portion of our workforce is former founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget
Vapi (/ˈVɑːpi/):
Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
Vapi builds voice AI that resolves, not transfers. Our platform powers over 1 billion calls for more than 1 million developers, and our enterprise business has grown 10x over the past year — with customers ranging from fast-moving startups to Fortune 500 companies. We recently closed a $50M Series B to keep pushing what's possible when an AI agent can actually get the job done on a phone call.
As Vapi product scales, we have specialized the product engineering team to focus on outcomes across the customer lifecycle. One key area here is agent building and model management. Our customers expect a lot of their Vapi agents, and our Agent Platform team ensures they have the latest models available and all the configuration to make those agents successful at scale. You'll drive impact through the quality of your product thinking and your ability to move fast with engineering.
Own how customers create, configure, and manage voice agents on Vapi. These are the core building blocks of the platform.
Drive the integrations and tools that agents can call on, expanding what they're capable of doing on a call.
Run the full lifecycle of every model Vapi supports, from evaluation and onboarding through deprecation.
Build the process that keeps Vapi at the frontier, so the latest models get added quickly and reliably, every time.
Define how model performance gets measured, so every model on the platform is judged on evidence, not intuition.
Run experimentation and research into the latest agentic harness opportunities, translating new techniques into features that help customers get more out of the models they use.
Take on the sprawl of agent configuration, currently thousands of possible parameters that can be set, and figure out how to make that power feel simple.
5+ years of experience as a PM, most of it spent building and operating technical products at meaningful scale inside medium to large sized tech companies.
A strong technical foundation — you don't need to have shipped production code, but you can reason through system design and architecture trade-offs with engineers as a peer.
Exceptional communication and presentation skills, and the range to use them: aligning engineers, briefing executives, and presenting to external clients and partners with equal credibility.
A track record of owning outcomes, not process — you talk about the problem you solved and the impact it had, not the framework you followed to get there.
Genuine customer centricity. You've built B2B or enterprise products, and you default to talking about customers, not features.
You've managed AI model integrations across TTS, STT, or LLM providers.
You have direct experience in voice AI.
You've built developer platforms, infrastructure products, or API-first products.
You've developed model evaluation or benchmarking systems.
Base salary ranging from $240,000 - 270,000, plus equity. Vapi also offers comprehensive health coverage, flexible time off, and the standard perks of a fast-growing SF startup (catered meals, commuter support, and a learning & development budget).
","descriptionPlain":"Vapi (/ˈVɑːpi/):\n\n - Voice AI that resolves, not transfers\n\n - Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life\n\n - Trusted by 1 million developers building the future of voice agents\n\n - Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised\n\n - Try talking to Vapi now! https://vapi.ai/\n\n\nABOUT VAPI\n\nVapi builds voice AI that resolves, not transfers. Our platform powers over 1 billion calls for more than 1 million developers, and our enterprise business has grown 10x over the past year — with customers ranging from fast-moving startups to Fortune 500 companies. We recently closed a $50M Series B to keep pushing what's possible when an AI agent can actually get the job done on a phone call.\n\n\n\n\nTHE ROLE\n\nAs Vapi product scales, we have specialized the product engineering team to focus on outcomes across the customer lifecycle. One key area here is agent building and model management. Our customers expect a lot of their Vapi agents, and our Agent Platform team ensures they have the latest models available and all the configuration to make those agents successful at scale. You'll drive impact through the quality of your product thinking and your ability to move fast with engineering.\n\n\n\n\nWHAT YOU'LL DO\n\n - Own how customers create, configure, and manage voice agents on Vapi. These are the core building blocks of the platform.\n\n - Drive the integrations and tools that agents can call on, expanding what they're capable of doing on a call.\n\n - Run the full lifecycle of every model Vapi supports, from evaluation and onboarding through deprecation.\n\n - Build the process that keeps Vapi at the frontier, so the latest models get added quickly and reliably, every time.\n\n - Define how model performance gets measured, so every model on the platform is judged on evidence, not intuition.\n\n - Run experimentation and research into the latest agentic harness opportunities, translating new techniques into features that help customers get more out of the models they use.\n\n - Take on the sprawl of agent configuration, currently thousands of possible parameters that can be set, and figure out how to make that power feel simple.\n\n\n\n\nWHAT YOU BRING\n\n - 5+ years of experience as a PM, most of it spent building and operating technical products at meaningful scale inside medium to large sized tech companies.\n\n - A strong technical foundation — you don't need to have shipped production code, but you can reason through system design and architecture trade-offs with engineers as a peer.\n\n - Exceptional communication and presentation skills, and the range to use them: aligning engineers, briefing executives, and presenting to external clients and partners with equal credibility.\n\n - A track record of owning outcomes, not process — you talk about the problem you solved and the impact it had, not the framework you followed to get there.\n\n - Genuine customer centricity. You've built B2B or enterprise products, and you default to talking about customers, not features.\n\n\n\n\nNICE TO HAVE\n\n - You've managed AI model integrations across TTS, STT, or LLM providers.\n\n - You have direct experience in voice AI.\n\n - You've built developer platforms, infrastructure products, or API-first products.\n\n - You've developed model evaluation or benchmarking systems.\n\n\n\n\nCOMPENSATION & BENEFITS\n\nBase salary ranging from $240,000 - 270,000, plus equity. Vapi also offers comprehensive health coverage, flexible time off, and the standard perks of a fast-growing SF startup (catered meals, commuter support, and a learning & development budget).","compensation":{"compensationTierSummary":"$240K – $270K • Offers Equity","scrapeableCompensationSalarySummary":"$240K - $270K","compensationTiers":[{"id":"9b7e6731-79dc-44c5-a51a-59574ac03747","tierSummary":"$240K – $270K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"dd77b43a-70fd-433d-b823-8c3acd580822","summary":"$240K – $270K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":240000,"maxValue":270000},{"id":"9eb0ac31-c83a-47d6-8394-b42aafa41433","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":240000,"maxValue":270000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"0d4f1420-2590-4a38-aac4-3efda12eadb0","title":"Member of Technical Staff, Agentic Developer Experience","department":"Engineering","team":"Product Engineering","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":false,"secondaryLocations":[],"publishedAt":"2026-08-25T23:04:42.452+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"94105","addressRegion":"California","streetAddress":"150 Spear Street, Suite 1100","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/vapi/0d4f1420-2590-4a38-aac4-3efda12eadb0","applyUrl":"https://jobs.ashbyhq.com/vapi/0d4f1420-2590-4a38-aac4-3efda12eadb0/application","descriptionHtml":"Vapi (/ˈVɑːpi/):
Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
Vapi (/ˈVɑːpi/):
Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life, Uber, NHS
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
Why We’re Hiring This Role:
Vapi engineers are already building agent skills, workflows, and tools. We need a dedicated owner to turn these fragmented pieces into one reliable agentic development lifecycle.
We have an opportunity to connect sandboxes, CI, verification, and background agents into a cohesive system that compounds across every engineering team.
We want to ship 10× faster by building the frontier agent harness for real-time voice AI. Agents will place real calls, validate their work against Vapi-specific systems, and ship with confidence.
What You’ll Do:
30 Days: Map and instrument Vapi’s path from task to production, identify the largest constraints on agent effectiveness, and ship your first improvements to our sandbox environment, developer tooling, or validation infrastructure.
60 Days: Launch the first production workflow in Vapi’s internal software factory. Give background agents the context, tools, sandbox, telemetry, and automated quality gates required to turn scoped tasks into review-ready PRs backed by real evidence.
90 Days: Own and launch Vapi’s platform for autonomous, background engineering. Bring the ambition of Ramp Inspect and Stripe Minions to the technically novel and difficult frontier of real-time voice AI. Build a harness that lets agents place real calls, measure latency, conversation quality, inspect telemetry, and iterate to a verified result. Create the foundation that accelerates every engineer and puts Vapi on a credible path to shipping 10× faster.
Who You Are:
You have built internal platforms, developer tooling, or infrastructure that materially changed how engineers build, test, and ship software.
You are a hands-on engineer with strong software fundamentals across distributed systems, platform architecture, API design, CI/CD, and monorepo or large-codebase workflows.
You have practical experience building agent harnesses and using coding agents such as Claude Code, Codex, Cursor, or open-source equivalents on real engineering work.
You know how to design secure agent interfaces, MCP integrations, and sandboxed runtimes where agents can call APIs, run CLI commands, and use general-purpose tools safely.
You have built or operated online and offline LLM evaluation systems and can reason clearly about accuracy, latency, reliability, and cost.
You are fluent in at least one of TypeScript, Python, or Go and comfortable working across containers, databases, queues, orchestration systems, and modern cloud infrastructure.
You stay current on frontier models and techniques such as prompt caching, context compression, retrieval, and multi-agent coordination, and you know when the newest tool is useful versus distracting.
You thrive in ambiguity, seek raw input, and turn fragmented experiments into simple systems that other engineers want to use.
How We Work:
Build something worthy of love: Craft matters. We build products and experiences customers genuinely love, not just tolerate.
Commit and follow through: We finish what we start and build trust by being people others can count on.
Why not today? We value urgency and momentum. The fastest path to customer value usually wins.
Seek raw input: We go directly to customers, data, and teammates instead of relying on summaries or assumptions.
It’s our problem: We operate as one team. We share credit, own mistakes together, and support each other when things get hard.
Be direct and kind: We give feedback clearly, respectfully, and without delay.
Why Vapi:
Generational impact: Build the human interface for every business
Ownership culture: 30% of us are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 investors: YC, Kleiner Perkins, Bessemer, M12, Peak XV, and more
What We Offer:
Real stake: We offer a competitive salary and equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, equipment, and a $10k annual L&D budget
Vapi (/ˈVɑːpi/):
Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
Vapi has more data than clarity. One billion calls, millions of developer events, and an enterprise book growing 10x, but no single source of truth.
Finance, GTM, Product, and Engineering each have their own numbers. Alignment breaks down exactly when it matters most.
You will be our first Head of Data. You will build the function from scratch: the canonical metrics, the infrastructure behind them, and the culture that trusts them.
This is a leadership role reporting to the CFO. Every function's ability to move fast and move together depends on the work you do.
Own the single source of truth. Define and own Vapi's core metric set (ARR, NRR, churn, call volume, latency, reliability) and build the canonical data model every team pulls from. One definition of a billable call. One definition of an active customer. One number in the board deck.
Make the GTM funnel measurable end to end. From signup and first call, through activation, PQL, MQL, SQL, SQO, PoC, and closed won, to time-to-live, adoption health, expansion, and retention. Arbitrate conflicting definitions and drive adoption of shared logic.
Run the operating cadence. Own the data, dashboards, and narrative behind weekly and monthly business reviews, and instrument OKRs with reliable, current data.
Build and scale the data platform. Own the modern data stack end to end (warehouse, ingestion, transformation, orchestration, BI). Ship well-documented, tested dbt models and enforce data contracts between producers and consumers.
Handle voice-API scale. Design pipelines for call telemetry, transcript events, usage metering, billing signals, and model performance traces. Set freshness SLAs, alerting, and on-call coverage so data issues surface before they become decision errors.
AI/LLM observability and monitoring. Build pipelines for AI/LLM data pipeline monitoring, model telemetry, and prompt-to-performance observability.
Unlock self-serve analytics. Build canonical and semantic layers where Sales, Finance, CS, Product, and Engineering answer their own questions. Ship function-specific dashboards: GTM funnel and PoC win rate, revenue and cohorts, reliability and latency, activation and PQL rate.
Own governance, quality, and access. Build the definitions library, data dictionary, lineage, and access controls. Partner with Security and Legal on retention, residency, and PII and voice-data handling under HIPAA, GDPR, CCPA, and customer DPAs.
Be a strategic partner. Bring data into pricing, market expansion, product bets, and customer health. Partner with Finance on revenue recognition, usage-based billing, and investor reporting. Partner with GTM on pipeline health, territory design, and retention modeling.
Build the team. Own headcount planning, hire the first data engineers and analysts, and set the bar for high-craft, high-trust data work. Make build-versus-buy calls and own data vendor relationships.
What Success Looks Like:
First 30 days: Audit every source of truth today. Publish a metric definition v1 and a prioritized roadmap agreed with the CFO and leadership team.
First 90 days: One canonical model for ARR, NRR, and billable calls in production. Weekly business review runs on your data.
First 6 months: GTM funnel measurable end to end. Self-serve dashboards live for each function. First hires on the team.
First year: Leaders trust the numbers without asking where they came from. Data is a competitive advantage, not a shared frustration.
10+ years in data, analytics, or data engineering, including building or leading a data function at a high-growth technology company.
You have shipped and sustained a company-wide single source of truth: aligned conflicting definitions, won over resistant stakeholders, and kept trust in the numbers over time.
Deep fluency in the modern data stack: dbt, Databricks, Fivetran or PostHog, and a BI layer like Hex. Strong SQL is a baseline; Python comfort is a plus.
Bias to action. You ship a working dashboard before you build the perfect one, then iterate.
You have built pipelines that handle billions of event-driven rows and know where the failure modes hide.
You partner equally well with Finance, Product, Engineering, and GTM. You earn trust by listening, scoping precisely, and delivering on time.
Sharp judgment on build-versus-buy, technical debt, and when good enough is right. You do not over-engineer for a company this size.
Clear, direct communicator. You can explain a metric discrepancy to a CFO and a pipeline architecture to a data engineer in the same day.
Experience with AI or ML data infrastructure: feature stores, model evaluation pipelines, or LLM observability.
Bonus Points:
First or founding data leader at a Series A through C company.
Background at a developer-facing platform, API business, or usage-based SaaS company.
Familiarity with usage-based billing data models and revenue metering systems.
Hands-on HIPAA or GDPR compliance in an analytics context.
Built data products for external customers, not just internal stakeholders.
Build something worthy of love
Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.
Commit and follow through
We finish what we start and build trust by being people others can count on.
Why not today?
We value urgency and momentum. The fastest path to customer value usually wins.
Seek raw input
We go directly to customers, data, and teammates instead of relying on summaries or assumptions.
It’s our problem
We operate as one team. We share credit, own mistakes together, and support each other when things get hard.
Be direct and kind
We give feedback clearly, respectfully, and without delay.
Generational impact: Build the human interface for every business
Ownership culture: Many of us are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget
Vapi (/ˈVɑːpi/):
Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
Why We’re Hiring This Role:
Vapi ships hundreds of pull requests a day while serving some of the world’s largest enterprises. Every release must stay fast, safe, observable, and predictable at scale.
Our CI and deployment systems are critical product infrastructure. We need a senior/staff engineer to remove bottlenecks, repair fragile deploy paths, and increase confidence without slowing product teams.
You’ll own the systems behind safe releases, including Argo CD, Terraform, and Atlantis—and automate the reliable path. This role focuses on CI/CD, testing, and deployment safety, not primary incident response.
What You’ll Do:
30 Days: Map Vapi’s release architecture end to end. Partner with product and infrastructure engineers, baseline CI/test/deploy performance, identify the biggest failure modes, and ship an initial improvement.
60 Days: Own the release-tooling roadmap and operating health. Remove the costliest CI/deploy bottlenecks, improve observability and diagnosis, and automate slow or failure-prone workflows.
90 Days: Establish a repeatable model for safe, fast releases with measurable gains in validation time, deploy speed, and reliability. Deliver self-service workflows and guardrails, and set the longer-term release-infrastructure roadmap.
Who You Are:
Evidence of owning critical CI/CD or release infrastructure at meaningful scale and driving measurable cross-team improvements. We care about impact, not a specific number of years.
Strong distributed-systems fundamentals and the ability to diagnose failures across build, test, deployment, and infrastructure layers.
Hands-on experience operating Kubernetes-based delivery systems and infrastructure-as-code tooling such as Argo CD, Terraform, and Atlantis or comparable systems.
A habit of automating repetitive work, investing in testing and passive defenses, and using data to prove that a system became faster or more reliable.
Deep curiosity and the ability to gather context quickly, form a clear point of view, and keep pace as the architecture and product evolve.
A low-ego teammate who communicates clearly and owns outcomes. Familiarity with AI coding tools is expected; experience as an SRE, with development frameworks like multi-agent workflows, and programming languages like TypeScript and Go are a plus.
This is a full-time, hybrid role in San Francisco.
How We Work:
Build something worthy of love
Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.
Commit and follow through
We finish what we start and build trust by being people others can count on.
Why not today?
We value urgency and momentum. The fastest path to customer value usually wins.
Seek raw input
We go directly to customers, data, and teammates instead of relying on summaries or assumptions.
It’s our problem
We operate as one team. We share credit, own mistakes together, and support each other when things get hard.
Be direct and kind
We give feedback clearly, respectfully, and without delay.
Why Vapi:
Generational impact: Build the human interface for every business
Ownership culture: Many of us are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A
What We Offer:
Real stake: $235,000–$280,000 base salary, plus meaningful equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, equipment, and a $10k annual L&D budget
Vapi (/ˈVɑːpi/):
Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
Vapi’s real-time voice platform depends on core infrastructure across compute, storage, networking, and telephony. As usage grows, reliability has to be designed into the systems our customers depend on.
We’re adding a dedicated SRE profile to our five-person Infrastructure team. We need a software-first engineer who can build tooling and automation, improve observability, and turn operational lessons into lasting engineering improvements.
This role has a distinct focus from our broader Infrastructure Engineer role because it requires deep reliability and operability judgment. You’ll join a calibrated team and work on latency-sensitive systems at meaningful scale. This role is based in San Francisco.
30 Days: Learn Vapi’s architecture, production environment, incident history, and reliability practices. Build context with the Infrastructure and product engineering teams, then contribute an initial operational or reliability improvement.
60 Days: Own a reliability workstream across observability, incident response, capacity, performance, or production automation. Reduce manual work and improve how the team detects, understands, and responds to failures.
90 Days: Become the go-to owner for a meaningful part of Vapi’s reliability surface. Deliver a durable improvement to failure prevention or recovery, and propose a roadmap for the next reliability investments.
You are a senior or staff-level software engineer with meaningful SRE, production engineering, or infrastructure experience in distributed systems.
You write production-quality software and have built reliability tooling or automation yourself, rather than relying only on operational process.
You have deep experience with observability, incident response, failure analysis, capacity, and the practices that keep production systems healthy.
You are comfortable with Kubernetes, networking, and cloud infrastructure, and you can debug across application and infrastructure boundaries.
You reason clearly about failure modes and can balance reliability investments with product and engineering velocity.
Experience with real-time networking or telephony, Envoy, Postgres, Redis, Kafka, Aurora, ClickHouse, or a Google-style SRE environment is a strong plus.
Build something worthy of love
Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.
Commit and follow through
We finish what we start and build trust by being people others can count on.
Why not today?
We value urgency and momentum. The fastest path to customer value usually wins.
Seek raw input
We go directly to customers, data, and teammates instead of relying on summaries or assumptions.
It’s our problem
We operate as one team. We share credit, own mistakes together, and support each other when things get hard.
Be direct and kind
We give feedback clearly, respectfully, and without delay.
Generational impact: Build the human interface for every business
Ownership culture: 70% of the company are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A
Real stake: We offer a base salary of $280,000 to $314,000 and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget
Vapi (/ˈVɑːpi/):
Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
Vapi is the most configurable platform for building voice agents. Our platform equips companies with everything they need—telephony, real‑time streaming, deterministic fallbacks, HIPAA/SOC2 compliance, and an AI testing suite—to launch production‑grade voice agents fast. In just 18 months, more than 300,000 developers have signed up, with over 1,500 new developers joining every day. Our mission is to make voice humanity’s default interface again by capturing nuance, emotion, and context that text alone misses. Try it now!
The role is a bridge between our customers and core engineering by ensuring that customers are able to deploy assistants quickly and without friction. This role will require you to solve technical issues that arise during any phase of the customer journey and act as a champion of Vapi within the organization to identify what other use cases we can solve.
You will be responsible for resolving customer support tickets across Slack, email, and Discord. Work hand-in-hand with the engineers involved in the project to ensure their technical asks are delivered.
Master AI-native support: optimize sub-500ms latency budgets, tool-calling, and the Vapi CLI until debugging a voice agent feels second-nature.
Map the terrain: build relationships with L1/L2 support, Agent Strategists, and Forward Deployed Engineers so you know exactly who to pull in and when.
Own Your Queue: Run point on Severity-tagged tickets for paying enterprise accounts, solo, against real SLAs.
Escalation Judgment: Draw the line between \"I can fix this myself\" and \"this needs an FDE\", instead of quietly absorbing engineering-level work.
Automation Contributions: Take your most-repeated ticket and kill it for good - partner with FDE and Product so the next 50 customers never hit it.
Knowledge Leadership: Write the guide you wished existed on day one - a debugging playbook for the enterprise integration everyone's still a little afraid to touch.
Feedback Contributor: Become the wire between enterprise customers and core engineering - the requirements you surface get built into the roadmap, not filed away.
High-Ownership Support Veteran: 4-5+ years in a senior technical support, solutions engineering, or TAM-style role, ideally supporting enterprise accounts against real commercial SLAs. You don't wait to be told what to own.
Drawn to AI-Native, Not Just Curious: You want hands-on reps with prompt engineering, structured outputs, and the tradeoffs of optimizing for voice latency - these sound like the interesting problems to you, not the intimidating ones. You're comfortable with modern support tooling like Plain, Pylon, etc.
API-Fluent: REST APIs, webhooks, and event-driven systems are your daily tools already, not a skill you dust off for the occasional integration ticket.
Code-Capable: You can drop into Python or JavaScript to debug a customer's middleware or stand up a quick agent yourself, even if you're not a full-time engineer.
Voice/Telephony a Plus, Not a Gate: Experience with SIP, WebRTC, or Twilio-style CPaaS platforms is a real asset here, but we care more about your support instincts and appetite for AI-native work than a specific stack on your resume.
Define the future of human–AI interaction: help pioneer a new era of voice-based AI products that are transforming how people and businesses communicate
Own meaningful work at a breakout startup: join early, take real ownership, and have a direct hand in building a category-defining company from the ground up
Surround yourself with exceptional people: work alongside a world-class team of engineers, operators, and builders backed by top-tier investors who believe in our mission
Accelerate your career in a high-growth environment: grow fast, take on big challenges, and unlock opportunities as we scale one of the most exciting platforms in AI
Competitive compensation: includes a strong base salary and meaningful equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Flexible time off: take-what-you-need vacation policy with an emphasis on rest and balance
Daily meals: catered lunches and dinners provided for in-office days
Lifestyle & wellness stipends: monthly allowances to support rent, transportation, food, fitness, and mental well-being
Professional development: annual learning stipends for courses, conferences, and upskilling
Team connection: regular offsites, team events, and opportunities to build in-person relationships
Vapi (/ˈVɑːpi/):
Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
Why We’re Hiring This Role:
Vapi is scaling fast, and the systems that protect our revenue and customer trust need dedicated engineering leadership. You’ll lead a team of four engineers across billing, fraud, and outbound telephony, with billing, pricing, and packaging making up the largest share of the work.
Partner closely with our PM for Enterprise & Governance to set priorities and turn the roadmap into reliable delivery. You’ll strengthen the team’s existing operating rhythm, coach engineers, and own service reliability, on-call, and incident response.
People leadership is the priority: expect roughly 60–70% people management and 20–30% hands-on building, alongside architecture and code review. The balance can flex with team needs. You’ll shape how the team works and build systems that scale with Vapi.
What You’ll Do:
30 Days: Learn our billing, fraud, and outbound telephony systems. Meet each engineer and your product partners, understand current commitments, and assess architecture, service ownership, on-call coverage, and team development needs. Align on the highest-priority gaps.
60 Days: Build on existing team routines to strengthen planning and delivery with Product, define service ownership, and strengthen on-call and incident response practices. Guide architecture and code reviews, deliver an initial prioritized improvement, and set clear expectations and growth goals with each engineer.
90 Days: Own engineering delivery against a shared roadmap for billing, pricing, packaging, fraud, and outbound telephony. Use delivery and reliability data to prioritize improvements, build actionable development plans for the team, and identify the hiring and system investments needed to scale.
Who You Are:
Demonstrated engineering management experience across coaching, performance, leveling, and career development. You can assess promotion readiness, handle difficult people situations, motivate engineers, and hold a team accountable for results.
Experience designing scalable, reliable enterprise systems and leading engineers through complex technical problems. Billing systems experience is a strong plus; AI expertise is not required.
Strong hands-on coding, architecture, and system design skills. You bring informed opinions to code review, evaluate tradeoffs, and earn the team’s trust through technical depth.
Experience owning reliable services and improving on-call and incident response practices. Experience hiring and building a small engineering team is a plus.
Experience partnering with a PM, with clear judgment about Product and Engineering responsibilities. You can translate product requirements into technical plans and work through disagreements constructively.
Experience in trust and safety, fraud/risk, voice/telephony, or outbound-call compliance is a plus, as is experience scaling a newly formed team.
How We Work:
Build something worthy of love
Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.
Commit and follow through
We finish what we start and build trust by being people others can count on.
Why not today?
We value urgency and momentum. The fastest path to customer value usually wins.
Seek raw input
We go directly to customers, data, and teammates instead of relying on summaries or assumptions.
It’s our problem
We operate as one team. We share credit, own mistakes together, and support each other when things get hard.
Be direct and kind
We give feedback clearly, respectfully, and without delay.
Why Vapi:
Generational impact: Build the human interface for every business
Ownership culture: Many of us are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer
What We Offer:
Real stake: Annual base salary of $264,000–$297,000, plus equity
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, equipment, and a $10k annual L&D budget
Vapi (/ˈVɑːpi/):
Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
Why We’re Hiring This Role:
We’re hiring a senior frontend engineer in San Francisco to raise the quality of the experiences customers use to build and operate voice AI agents.
This role will shape frontend experiences across call health and LLM observability, reporting, and analytics - a broad product surface with significant room for ownership.
You’ll shape data-heavy dashboards and call logs used by thousands of monthly active users, making complex, real-time workflows fast, accessible, and trustworthy.
What You’ll Do:
30 Days: Ramp up on Vapi’s frontend stack and Agent Loop/Observe. Build context with engineering, product, and design, learn how dashboards and call logs connect to backend services, and ship a meaningful improvement.
60 Days: Take end-to-end ownership of a core workflow in call health/LLM observability or reporting and analytics. Deliver production React, TypeScript, and Tailwind work with strong API integration, testing, and measurable improvements to performance, accessibility, or usability.
90 Days: Become the primary frontend owner for your area. Establish reusable patterns in the design system and Storybook, improve how data-intensive and real-time interfaces scale, and help the team use agentic coding without compromising craft.
Who You Are:
5+ years of professional software engineering experience with deep frontend expertise and a record of shipping customer-facing products.
Strong command of React, TypeScript, JavaScript, HTML, CSS, browser APIs, and integrating frontend applications with backend services and APIs.
Strong web performance and accessibility fundamentals, including tools such as Chrome DevTools and Lighthouse.
A test-driven approach spanning component, visual, and end-to-end testing, plus experience with Storybook and design systems.
Excellent product and UX judgment and strong collaboration with product and design in fast-moving environments.
Production experience with agentic coding tools and Tailwind CSS. Data-intensive dashboards, complex tables, pagination across millions of rows, or real-time interfaces are a plus.
How We Work:
Build something worthy of love
Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.
Commit and follow through
We finish what we start and build trust by being people others can count on.
Why not today?
We value urgency and momentum. The fastest path to customer value usually wins.
Seek raw input
We go directly to customers, data, and teammates instead of relying on summaries or assumptions.
It’s our problem
We operate as one team. We share credit, own mistakes together, and support each other when things get hard.
Be direct and kind
We give feedback clearly, respectfully, and without delay.
Why Vapi:
Generational impact: Build the human interface for every business
Ownership culture: Many of us are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer
What We Offer:
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, equipment, and a $10k annual L&D budget