Voice AI that resolves, not transfers.
Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.
The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth
The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M
1M+ developers and 2.7M+ agents are built on our product surface.
Every assistant lives in our dashboard: Composer, Simulations, Monitoring, Knowledge Base, Versioning, Deployments. Non-deterministic systems, real-time call observability, eval loops, and a builder UX that has to feel like magic.
We’re shipping the loops that take an agent from \"demo\" to \"live in production for the Fortune 500.\"
It's freakin hard and a lot of fun.
First 30 Days:
Make real calls. Build real assistants on Vapi across our main provider integrations (LLMs, STT, TTS, telephony). Get a working mental model of the platform end to end.
Ship your first product feature into customer hands.
By 60 Days:
Own a product area outright within the agent self-improvement loop or the trust and guardrails platform.
Drive a feature from spec to ship with PM and design, including the eval and rollout loops.
Use AI coding agents (Claude Code, Cursor, or similar) as a serious lever on your throughput.
By 90 Days:
Operate as a full peer to engineers on the team, owning your area without handholding.
Run the agent improvement loop end to end in your domain: authoring, evaluation, deployment, observation, iteration.
Be a core voice in product decisions, with multiple shipped features on your watch.
Must-Haves
5+ years building product, with 2+ at an early-stage company.
Strong full-stack engineer, fluent in TypeScript, React, and a Node-based backend.
Track record shipping beautiful product surfaces that customers love and competitors copy.
Product instinct. You read a half-formed problem and figure out the right shape before someone hands you a spec.
Daily use of AI coding agents (Claude Code, Cursor, or similar) with opinions about where they help and where they don't.
Self-directed. You read the PR, open the product, and start building without waiting on permission.
Customer empathy and a bias for action: you ship, you own outcomes, and you care what users actually experience.
Nice-to-Haves
Background in voice AI, conversational AI, LLM applications, or telephony.
Worked on a developer-facing product (APIs, SDKs, dashboards) where the audience is technical.
You've built your own startup, or shipped a side project people actually use.
Open-source contributions or public writing on engineering, design, or product practice.
Generational impact: Build the human interface for every business.
Ownership culture: 70% of the company are previous founders.
Kind team: The founders, Jordan and Nikhil, are Canadians.
Tier-1 Investors: Peak XV (Series B), Kleiner Perkins, M12, Bessemer, YC.
Real stake: Competitive salary and excellent equity ownership.
Comprehensive health coverage: medical, dental, and vision plans.
Team love: We love hanging out, and we do quarterly off-sites.
Flexible time off: take what you need.
More: catered meals, transportation, gym, and a $10k annual L&D budget.
Voice AI that resolves, not transfers.
Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.
The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth
The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M
Vapi runs live phone calls — when something breaks, callers hear it. We’re building cell-based, multi-region infrastructure to drive 99.99% call completion, and this hire owns the foundation: multi-cluster Kubernetes on EKS, a stateful data plane (Postgres, Redis, Kafka, Temporal, ClickHouse), Envoy/Cilium networking, and multi-region Kafka on MSK across EU and ANZ.
You’ll write Go for control-plane services like cluster-manager, traffic-control-plane, and environment-manager, and you’ll set the bar for how Vapi runs stateful workloads at scale.
30 Day: Ramp on the cell-based architecture, the regional EKS clusters (backend / networking / persistence / monitoring / models / kafka), and the Pulumi stacks. Shadow oncall, walk recent incidents (Envoy response flags, conntrack drops, cross-zone LB target resets), and own a first scoped infra change end-to-end.
60 Day: Take ownership of one core domain — e.g., multi-region MSK (regional topic naming, Pulumi drift, compliance constraints), the Postgres/Neon consolidation path, or programmatic cluster creation via Cluster API. Ship a control-plane improvement in Go and drive a measurable reliability or capacity win.
90 Day: Lead a roadmap pillar of the cell-based build-out: a new region, a stateful workload migration, or unblocking the SIP gateway SPOF. Operate as the infra owner other teams pull in for design reviews, and set the standards (runbooks, failure-domain modeling, capacity targets) the next infra hires inherit.
You’ve run multi-cluster Kubernetes on EKS in production — backend, networking, persistence, monitoring, models, and kafka clusters per region — and you’ve used Cluster API or similar for programmatic cluster creation.
You’ve operated a stateful data plane (Postgres, Redis, Kafka, Temporal, etcd, ClickHouse) at scale — you’ve sharded it, migrated data between instances, and lived with the consequences.
You’re fluent in Envoy and Cilium/eBPF. You’re comfortable debugging Envoy response flags, conntrack drops, and cross-zone LB behavior. VPC/NAT/Cloudflare alone isn’t enough.
You’ve run multi-region Kafka on MSK in production — not just Kafka. You’ve dealt with regional topic naming, MSK Pulumi drift, and compliance constraints.
You write Go for control-plane services. Vapi’s cluster-manager, traffic-control-plane, and environment-manager are all Go, and you’re comfortable owning code in that stack.
Bonus: SIP / RTP / telephony background. The Nov 7 SIP gateway SPOF is still unsolved, and a telephony-savvy infra hire unblocks that roadmap item.
Bonus: cell-based / shard architecture experience — Shopify pods, AWS cell-based reference arch, Slack shards, or equivalent. Microservices experience alone isn’t the same.
You likely come from one of: a company that ran cell-based in prod (Shopify, AWS service teams, Slack); a distributed systems shop (Cockroach, MongoDB, Confluent, Temporal, Redpanda, ClickHouse Inc.); a voice/video/CPaaS company (Twilio, Plivo, Bandwidth, Vonage, LiveKit, Daily.co, Dialpad); an Envoy/service-mesh org (Lyft, Stripe, Airbnb, Pinterest, Isovalent/Cilium); or a streaming-infra team (Confluent, Uber, LinkedIn, Datadog) that ran MSK/Kafka multi-region.
Generational impact: Build the human interface for every business
Ownership culture: 70% of the company are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget
Voice AI that resolves, not transfers.
Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.
The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth
The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M
Over the last two years, we’ve repeatedly proven our ability to sell solutions into the enterprise on our voice agent platform with customers like Amazon, Zillow, and Uber and we’re now primed to expand into new use cases and verticals.
We need experienced sellers who can sell a technical, infrastructure-level product to both technical and business stakeholders, translating platform capabilities into clear business outcomes.
Demand is extremely high, and we need more reps to hit our enterprise revenue goals for 2026 and beyond.
30 Day:
Complete a customized onboarding plan with our technical enablement team.
Build out your territory and account list, and partner with your SDR to begin outbound against it.
Start receiving inbound leads from our PLG motion, where prospects come in and build agents on our platform and are highly activated before they reach the sales team.
60 Day:
Begin working increasingly complex sales cycles, receiving more inbound while continuing outbound against your target list in conjunction with your SDR.
Spend dedicated time with our agent engineering and forward deployed engineering teams to more deeply understand the product from a technical perspective.
Partner with product marketing and the broader sales team to tie the platform’s technical elements to clear business outcomes.
90 Day:
Close your first enterprise deal at an ACV of $240k+.
Generate 3x coverage on your Q2 quota through both inbound and outbound efforts.
Master the voice AI landscape and develop a deep understanding of the role of voice agents.
You’ve sold technical products to a technical audience and successfully tied them to business outcomes for business stakeholders, especially products that touch the customer experience.
You’ve sold a product with an ACV greater than $240k, ideally up to $1M+.
You’ve shown success selling into both mid-market accounts (500–5,000 employees) and enterprise (5,000+ employees).
You’ve demonstrated multi-threaded selling across a range of technical and non-technical stakeholders, and you’ve built repeatable outbound motions with use-case-specific messaging to generate your own pipeline.
You want to be part of a sales team that is full of relentlessly curious, elite performers, endlessly resourceful, grounded operators (our four sales values) and a crew that is hardworking and humble.
Bonus: You've worked in hyper-growth startup environments.
Generational impact: Build the human interface for every business
Ownership culture: 70% of the company are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget
Voice AI that resolves, not transfers.
Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.
The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth
The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M
Demand for voice AI is accelerating faster than ever, and Vapi is scaling to meet it.
We're looking for exceptional SDRs to help fuel our next stage of growth. As adoption of Voice Agents expands across industries, you'll play a critical role in identifying opportunities, engaging future customers, and building pipeline for one of the fastest-growing companies in AI. This is an opportunity to join early, learn from a world-class GTM team, and build the foundation for a career path into closing roles.
First 30 Days
Become an expert on Vapi's platform, customers, and Voice AI market.
Learn our outbound methodology, sales process, and ideal customer profile (ICP).
Shadow top performers and begin engaging inbound and outbound prospects.
First 60 Days
Generate qualified pipeline through a combination of inbound conversion and strategic outbound prospecting.
Run discovery conversations with technical and business stakeholders.
Partner closely with Account Executives to identify and expand opportunities within target accounts.
First 90 Days
Consistently exceed pipeline generation targets.
Build and manage a territory strategy focused on high-potential accounts.
Develop personalized outreach campaigns leveraging email, phone, LinkedIn, events, and creative prospecting techniques.
Become a trusted advisor on how Voice AI can create business value for prospects.
Ongoing Responsibilities
Qualify inbound interest from companies evaluating Voice AI solutions.
Identify, research, and engage key decision-makers within target accounts.
Collaborate with Marketing, Product, and Engineering to share customer insights and market feedback.
Maintain accurate pipeline and activity tracking within CRM systems.
Contribute to building and refining Vapi's outbound motion as we scale.
1–3+ years of SDR/BDR experience.
Track record of top performance
Excellent written and verbal communication skills.
Highly competitive and motivated by ambitious goals.
Comfortable operating in a fast-paced, high-growth startup environment.
Bias toward action - you take ownership and execute without waiting for direction.
Resilient, coachable, and energized by challenges.
Excited by the opportunity to help build a category-defining company.You’ve seen
Bonus:
Prior startup experience, specifically series B to F.
Experience selling SaaS, infrastructure, developer tools, AI, or technical products.
Generational impact: Build the human interface for every business
Ownership culture: 70% of the company are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget
Voice AI that resolves, not transfers.
Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.
The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth
The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M
Mid-market companies (250–1000 employees) are adopting voice automation at an accelerating pace.
We need a quota-crushing seller who can run full-cycle deals, translate Vapi’s capabilities into clear ROI, and help turn founder-led sales into a scalable, repeatable motion.
30 Day: Learn the full Vapi stack (telephony, real-time streaming, deterministic fallbacks, security/compliance) and how companies deploy production voice agents.
60 Day: Own discovery, lead live demos, articulate ROI to technical and business buyers, and partner with product/engineering to design pilots.
90 Day: Run multi-stakeholder mid-market deals end-to-end, including legal, security, and procurement.
Proven B2B SaaS seller with a track record of exceeding quota.
Experienced closing $120k+ multi-stakeholder deals.
Technically credible with engineering and product leaders.
Thrives in early-stage, high-autonomy, founder-led environments (bonus if you’ve sold to developers).
Generational impact: Build the human interface for every business
Ownership culture: 70% of the company are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget
Voice AI that resolves, not transfers.
Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.
The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth
The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M
As Vapi scales its enterprise footprint, we need strong post-sales ownership to drive retention, expansion, and long-term customer value.
Enterprise deployments are complex and cross-functional, requiring a single-threaded leader to orchestrate execution and outcomes.
This role will help define and scale our post-sales engagement model while directly impacting Net Revenue Retention.
30 Day:
Take ownership of a portfolio of enterprise accounts and build trusted relationships with key stakeholders.
Deeply understand each customer’s deployment architecture, use cases, and success criteria.
Audit current health metrics, renewal timelines, usage patterns, and engagement cadence.
Align with FDE, CSE, Sales, and Product on open workstreams and deployment priorities.
60 Day:
Establish a structured cadence of weekly, biweekly, or monthly syncs based on account tiering.
Implement proactive health monitoring using usage data, stakeholder engagement, and sentiment signals.
Begin identifying renewal risks and expansion signals across your portfolio.
Deliver structured QBRs for Tier 1 and Tier 2 accounts with executive-ready reporting.
90 Day:
Drive renewal conversations beginning 120 days out and partner with AEs on commercial strategy.
Surface qualified expansion opportunities supported by usage data and deployment success metrics.
Enforce service tier boundaries and protect the integrity of the engagement model.
Contribute to refining post-sales playbooks, documentation standards, and tooling as the function scales.
5+ years in customer success, technical account management, or solutions consulting at a B2B SaaS or API-first company.
Experience managing a portfolio of enterprise accounts ($100K+ ACV) with complex deployments and integrations.
Strong stakeholder management skills with the ability to engage VP and C-level executives.
Technically fluent enough to discuss APIs, integrations, deployment workflows, and architecture without needing to write code.
Experienced in renewal and expansion motions and comfortable building commercial narratives.
Highly organized with strong CRM hygiene, documentation habits, and follow-through.
Comfortable operating in ambiguity and helping build process in a high-growth environment.
Bonus: Experience in voice, conversational AI, telephony, contact center technology, or AI/ML products.
Generational impact: Build the human interface for every business
Ownership culture: 70% of the company are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget
Voice AI that resolves, not transfers.
Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.
The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth
The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M
Voice AI is exploding, and our GTM motion needs to match. We need someone who can build the systems that find, enrich, and convert the right developers and businesses before our competitors even know they exist.
Our data stack is powerful but underleveraged. You'll unlock it.
HubSpot platform ownership
Own workflow and email operations in Hubspot
Own email deliverability: monitor domain reputation, bounces, and spam complaints; govern send frequency across teams
Lifecycle and nurture execution
Support behavioral trigger workflows, onboarding sequences, and nurture tracks by segment
Collaborate with RevOps on the segmentation taxonomy (ICP tiers, personas, verticals, lifecycle stages)
Maintain lifecycle stage definitions (MQL/SQL/etc.) and monitor stage-to-stage conversion to flag where leads stall
Surface engagement signals (webinar attendance, high-intent page visits) to and maintain high-intent alerts
Campaign operations
Run pre-launch QA as a gated process: UTM/link checks, rendering tests, list validation, and suppression logic
Own webinar and event operations end-to-end - registration, attendance tracking, post-event automation - and conference lead capture (badge scan → upload → routing → follow-up) against a defined turnaround SLA
Keep campaign data clean and consistent across Hubspot and Salesforce so downstream reporting can be trusted
Reporting and attribution support
Maintain funnel dashboards and stage-conversion reporting; run the recurring marketing-sales funnel review
Own campaign performance reporting and stakeholder requests, building self-serve dashboards
Keep HockeyStack inputs clean and surface attribution outputs into team reporting
Keep campaign influence visible on opportunities, so pipeline reporting reflects marketing's contribution
5+ years of experience in campaign management, marketing operations, revenue operations, or a related function at a high-growth company with an agent-forward
Fluency in UTM structures, attribution models, and campaign tracking best practices
Excellent analytical skills - you're comfortable in spreadsheets, can write basic SQL, and know how to find signal in noisy data
Have built or prototyped AI-powered workflows using LLM APIs, Claude Code, etc
Deep in Hubspot - you use it for more than list pulls; you know the API and how to extract data programmatically
Comfortable in Salesforce - you can maintain database hygiene, and wire up CRM integrations
Obsessed with data quality - enrichment rates, match rates, and hygiene aren't metrics you track, they're things you lose sleep over
Fast and autonomous - Vapi moves quickly, and you'll prioritize ruthlessly
How We Work:
Build something worthy of love - Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.
Commit and follow through - We finish what we start and build trust by being people others can count on.
Why not today? - We value urgency and momentum. The fastest path to customer value usually wins.
Seek raw input - We go directly to customers, data, and teammates instead of relying on summaries or assumptions.
It’s our problem - We operate as one team. We share credit, own mistakes together, and support each other when things get hard.
Be direct and kind - We give feedback clearly, respectfully, and without delay.
Why Vapi:
Generational impact: Build the human interface for every business
Ownership culture: Many of us are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A
What We Offer:
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: Medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: Take what you need
More: Catered meals, transportation, gym, and a $10k annual L&D budget
Voice AI that resolves, not transfers.
Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.
The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth
The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M
Why We’re Hiring This Role:
1M+ developers and 2.7M+ agents are built on our product surface.
Every assistant lives in our dashboard: Composer, Simulations, Monitoring, Knowledge Base, Versioning, Deployments. Non-deterministic systems, real-time call observability, eval loops, and a builder UX that has to feel like magic.
We're shipping the loops that take an agent from \"demo\" to \"live in production for the Fortune 500.\"
What You’ll Do:
First 30 Days:
Make real calls. Build real assistants on Vapi across our main provider integrations (LLMs, STT, TTS, telephony). Get a working mental model of the platform end to end.
Ship your first product feature into customer hands.
By 60 Days:
Own a product area outright within the agent self-improvement loop or the trust and guardrails platform.
Drive a feature from spec to ship with PM and design, including the eval and rollout loops.
Use AI coding agents (Claude Code, Cursor, or similar) as a serious lever on your throughput.
By 90 Days:
Operate as a full peer to engineers on the team, owning your area without handholding.
Run the agent improvement loop end to end in your domain: authoring, evaluation, deployment, observation, iteration.
Be a core voice in product decisions, with multiple shipped features on your watch.
Who You Are:
Must-Haves
5+ years building product, with 2+ at an early-stage company.
Strong full-stack engineer, fluent in TypeScript, React, and a Node-based backend.
Track record shipping beautiful product surfaces that customers love and competitors copy.
Product instinct. You read a half-formed problem and figure out the right shape before someone hands you a spec.
Daily use of AI coding agents (Claude Code, Cursor, or similar) with opinions about where they help and where they don't.
Self-directed. You read the PR, open the product, and start building without waiting on permission.
Customer empathy and a bias for action: you ship, you own outcomes, and you care what users actually experience.
Nice-to-Haves
Background in voice AI, conversational AI, LLM applications, or telephony.
Worked on a developer-facing product (APIs, SDKs, dashboards) where the audience is technical.
You've built your own startup, or shipped a side project people actually use.
Open-source contributions or public writing on engineering, design, or product practice.
Why Vapi:
Generational impact: Build the human interface for every business.
Ownership culture: 70% of the company are previous founders.
Kind team: The founders, Jordan and Nikhil, are Canadians.
Tier-1 Investors: Peak XV (Series B), Kleiner Perkins, M12, Bessemer, YC.
What We Offer:
Real stake: Competitive salary and excellent equity ownership.
Comprehensive health coverage: medical, dental, and vision plans.
Team love: We love hanging out, and we do quarterly off-sites.
Flexible time off: take what you need.
More: catered meals, transportation, gym, and a $10k annual L&D budget.
Voice AI that resolves, not transfers.
Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.
The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth
The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M
Our Enterprise ARR is growing ~5x YoY — customers like NYLife and Intuit deploy in weeks and expand rapidly when we support them well. We're hiring an FDE to be the reason that flywheel spins faster. You won't just onboard customers; you'll identify the next use case, build the tooling that makes the next similar deployment trivial, and close the gap between what our product can do and what our customers actually need.
30 Day: Deploy an Enterprise customer end-to-end
60 Day: Ship internal tooling or product contributions that make the next similar deployment materially faster
90 Day: Establish a process or infrastructure the team didn't know it needed
You've worked in a technical role at an early-stage startup — you know what it means to build without a playbook
You've been an FDE, Solutions Architect, or Solutions Engineer at a company we admire
You've driven process change proactively — not because someone asked, but because you couldn't leave a broken system alone
You're comfortable operating in ambiguity and find structure by doing, not by waiting
You have a genuine bias toward action: you identify a gap, you fix it, you document it
Bonus: You've built your own startup or pursued your own projects, and iterated on them
Requirements
5+ years of professional engineering experience
Strong generalist: you can move between UI/UX implementation, API design, data modeling, and systems architecture
Has worked at a company with fewer than 50 people
Has shipped at least one product with real users — at least one of the following should be easy to verify:
Product with 1,000+ active users
Product generating revenue from paying customers
Product a real company depended on to run part of their operations
1+ year as a founding or early engineer (first 10) at a startup that raised Series A or beyond
Hard Skills
Backend: Node.js, Express, FastAPI, Django, or Flask
Frontend: React, Next.js, Vue, or Tailwind
Language: TypeScript or Python
Database: SQL, MongoDB, DynamoDB, or Redis
Deployment: AWS, GCP, Azure, Vercel, or Railway
Coding Tools: Cursor, Claude Code, Codex, or Windsurf
Nice to Have
AI/ML: LLM APIs, RAG, vector databases (Pinecone, pgvector), self-hosted models
Infra: Docker, Kubernetes, IaC
Real-time: WebSockets, SSE, WebRTC, SIP
Led a project without a management title
Open source contributions
Soft Skills (in priority order)
Agency — you move things forward without waiting for instructions
Structured Thinking — you break down complex, ambiguous problems into clear next steps
Customer Communication — you can explain hard things to both engineers and executives
Cross-Functional Collaboration — you work fluidly with Product, GTM, and Engineering
Generational impact: Build the human interface for every business
Ownership culture: 70% of the company are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, Kleiner Perkins seed, Bessemer Series A
Real stake: Competitive salary and excellent equity ownership
Comprehensive health coverage: Medical, dental, and vision
Team love: We hang out — quarterly off-sites included
Flexible time off: Take what you need
More: Catered meals, transportation, gym, and a $10k annual L&D budget
Voice AI that resolves, not transfers.
Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.
The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth
The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M
As Vapi scales its enterprise footprint, we need strong post-sales ownership to drive retention, expansion, and long-term customer value.
Enterprise deployments are complex and cross-functional, requiring a single-threaded leader to orchestrate execution and outcomes.
This role will help define and scale our post-sales engagement model while directly impacting Net Revenue Retention.
30 Day:
Take ownership of a portfolio of enterprise accounts and build trusted relationships with key stakeholders.
Deeply understand each customer’s deployment architecture, use cases, and success criteria.
Audit current health metrics, renewal timelines, usage patterns, and engagement cadence.
Align with FDE, CSE, Sales, and Product on open workstreams and deployment priorities.
60 Day:
Establish a structured cadence of weekly, biweekly, or monthly syncs based on account tiering.
Implement proactive health monitoring using usage data, stakeholder engagement, and sentiment signals.
Begin identifying renewal risks and expansion signals across your portfolio.
Deliver structured QBRs for Tier 1 and Tier 2 accounts with executive-ready reporting.
90 Day:
Drive renewal conversations beginning 120 days out and partner with AEs on commercial strategy.
Surface qualified expansion opportunities supported by usage data and deployment success metrics.
Enforce service tier boundaries and protect the integrity of the engagement model.
Contribute to refining post-sales playbooks, documentation standards, and tooling as the function scales.
5+ years in customer success, technical account management, or solutions consulting at a B2B SaaS or API-first company.
Experience managing a portfolio of enterprise accounts ($100K+ ACV) with complex deployments and integrations.
Strong stakeholder management skills with the ability to engage VP and C-level executives.
Technically fluent enough to discuss APIs, integrations, deployment workflows, and architecture without needing to write code.
Experienced in renewal and expansion motions and comfortable building commercial narratives.
Highly organized with strong CRM hygiene, documentation habits, and follow-through.
Comfortable operating in ambiguity and helping build process in a high-growth environment.
Bonus: Experience in voice, conversational AI, telephony, contact center technology, or AI/ML products.
Generational impact: Build the human interface for every business
Ownership culture: 70% of the company are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget
Voice AI that resolves, not transfers.
Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.
The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth
The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M
Vapi is the platform enterprises use to build production voice agents, and our product surface is expanding fast to support the next billion calls.
We're hiring our first dedicated QA Engineer on the product team to own end-to-end quality across that surface.
This is a real ownership role: you'll work on the cutting edge of AI, define how we test a non-deterministic product, partner directly with engineers on a small team, and have outsized impact on what our customers experience every day.
First 30 Days:
Build and deploy real assistants on Vapi, run live calls and simulations across our main provider integrations (LLMs, STT, TTS, telephony), and break the product in at least a few interesting ways.
Get up and running in our existing e2e test framework and ship your first Playwright tests against the dashboard.
File bugs that engineers fix, and develop a working point of view on where our coverage is weakest.
By 60 Days:
Own release testing for at least one major product area (assistant builder, simulations, monitoring, knowledge base, or versioning), and earn engineers' trust to gate it.
Meaningfully improve automated coverage in your area.
Partner with engineers on test strategy for new features before they ship.
Use AI coding agents to multiply your throughput on test scenarios and regression coverage.
By 90 Days:
Operate as a full peer to engineers on the team, owning QA across the product surface without handholding.
Extend our testing practices and contribute patterns the rest of the team picks up.
Be involved in new features from the start, with the automation suite meaningfully larger on your watch.
Must-Haves
5+ years in QA, SDET, Test Engineering, or product engineering with a strong testing focus.
Hands-on with at least one modern e2e framework — Playwright preferred; Cypress, Selenium, or equivalent are fine.
Comfortable reading and writing TypeScript / JavaScript well enough to extend our test suite and file bugs with a hypothesis attached.
Track record testing complex, distributed systems with real failure modes — APIs, integrations, real-time behavior, anything where \"correct\" isn't a fixed string.
Daily use of AI coding agents (Claude Code, Cursor, or similar) with opinions about where they help and where they don't.
Self-directed: you read the PR, open the product, and start finding what's broken without waiting for a spec.
Strong written communication, especially in bug reports and test plans.
Customer empathy and a bias for action: you ship, you own outcomes, and you care what users actually experience.
Nice-to-Haves
Background in voice AI, conversational AI, LLM applications, or telephony.
Experience with LLM evals or testing non-deterministic systems.
Worked on a developer-facing product — APIs, SDKs, dashboards — where the audience is technical.
Early-stage startup experience; comfortable with ambiguity and shifting priorities.
Open-source contributions or public writing on testing, evals, or QA practice.
Generational impact: Build the human interface for every business.
Ownership culture: 70% of the company are previous founders.
Kind team: The founders, Jordan and Nikhil, are Canadians.
Tier-1 Investors: YC, KP seed, Bessemer Series A.
Real stake: Competitive salary and excellent equity ownership.
Comprehensive health coverage: medical, dental, and vision plans.
Team love: We love hanging out, and we do quarterly off-sites.
Flexible time off: take what you need.
More: catered meals, transportation, gym, and a $10k annual L&D budget.
Voice AI that resolves, not transfers.
Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.
The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth
The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M
Why We’re Hiring This Role:
As Vapi scales its enterprise footprint, we need a technical leader to build and manage a world-class L1 Support Engineering team dedicated strictly to our Enterprise accounts.
This isn’t a traditional \"customer service\" management role - it is engineering-led leadership. You will manage the team that unblocks our highest-value enterprise customers pushing the limits of LLMs, STT, and TTS in mission-critical environments.
Your team's efficiency in resolving technical friction for enterprise users during the stabilization phase will act as the primary engine protecting Net Revenue Retention (NDR).
You will serve as the strategic bridge between our enterprise base and L2 support team within core engineering, ensuring that high-value support feedback loops and API gaps directly shape our 2026 product roadmap.
You will enforce critical operational boundaries ensuring enterprise support interactions are triaged efficiently based on their specific account tiers (Strategic, Managed, Low Touch)
What You’ll Do:
30 Day:
Master the Stack: Deep-dive into the Vapi stack, mastering nuances of sub-500ms latency, tool-calling, and the Vapi CLI.
Audit Enterprise Operations: Audit the current ticket triage process specifically for enterprise accounts utilizing complex SIP integrations, WebRTC, and custom LLM configurations.
Partner with Engineering: Build a relationship with the L2 Support team (sitting in Engineering) to ensure a seamless escalation path for our highest-value customers.
60 Day:
Enterprise SLA Excellence: Formalize and strictly enforce Severity SLAs for paying enterprise customers, ensuring P1 blockers receive a 4-hour first touch and P2 issues receive an 8-hour first touch.
Tier Enforcement: Work with Agent Strategists and Agent Engineers to ensure L1 CSEs are not becoming \"ad-hoc FDEs\" for lower-tier enterprise accounts, and correctly identify when support requests should be flagged as upsell opportunities.
Automation: Collaborate with Product to refine automated testing and Eval suites, turning frequent enterprise friction points into platform features
90 Day:
Team Growth: Own the technical health of the enterprise base and scale the L1 team to handle the increasing volume of complex enterprise deployments.
Knowledge Leadership: Oversee the publication of \"God-tier\" technical guides and debugging snippets tailored to complex enterprise integrations.
Strategic Feedback: Act as the primary bridge between enterprise stakeholders and core engineering, surfacing technical requirements to continuously improve the platform
Who You Are:
Technically Lethal Leader: 5+ years in high-intensity technical support or solutions roles, with at least 2 years of experience managing technical teams. You are fluent in REST APIs, webhooks, and event-driven systems.
Enterprise Experienced: You have a proven track record of managing support operations for enterprise accounts and strictly adhering to commercial SLAs.
AI-Native: You understand prompt engineering, structured outputs, and how to optimize them for voice latency.
Code-Capable: You can still jump into Python or JavaScript to help your team debug an enterprise customer’s middleware or build a reproduction agent.
Voice Fluent: Experience with SIP, WebRTC, or Twilio is highly preferred—you understand the \"plumbing\" of a phone call.
Relentlessly Autonomous: You don't wait for a playbook; you write the one that will scale Vapi to its next 1,000 enterprise customers
Why Vapi:
Generational impact: Build the human interface for every business
Ownership culture: 70% of the company are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A
What We Offer:
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Unlimited PTO, with a culture that encourages ~20 days off annually to recharge
More: catered meals, commuter support, gym, and a $10k annual L&D budget
Voice AI that resolves, not transfers.
Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.
The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth
The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M
99.99% call completion is the number this role drives. Vapi runs live phone calls — a p99 spike means callers drop. We’ve had 15 stability-gap outages worth learning from, and we need someone who runs incident command, owns SLOs and error budgets, and builds the reliability culture from scratch.
This is not a bash-and-YAML role. You’ll ship code (Go or TypeScript) for services that monitor and manage the platform: auto-remediation, capacity forecasters, oncall tooling. Capacity planning, load testing, and KEDA-based autoscaling for Vapi’s wscaler and workerpool-cron-scaler are on your plate.
30 Day: Join the oncall rotation. Walk the 15 stability-gap incidents and turn the patterns into a prioritized reliability backlog. Define the first set of SLOs for the call-completion path.
60 Day: Stand up error budgets and SLO-based alerting in Chronosphere/Prometheus for the highest-impact services. Run the first proper load test against provider rate limits and per-org concurrency. Tune autoscaling for wscaler / workerpool-cron-scaler.
90 Day: Ship a real platform service — capacity forecaster, auto-remediation, or oncall tooling — in Go or TypeScript. Own the postmortem process. Drive a measurable improvement in p99 call completion or MTTR.
Must-haves
You’ve run incident command and postmortem discipline at scale on a real oncall rotation.
You’ve operated SLOs and error budgets in Chronosphere, Prometheus, Grafana, or Datadog.
You’ve done capacity planning and load testing for production systems with real users.
You’re fluent in Kubernetes production ops: pod crash diagnosis, HPA/VPA tuning, PodDisruptionBudgets, graceful shutdown.
You know backpressure and autoscaling patterns — KEDA, custom metrics scaling.
Nice-to-haves
You ship code, not just scripts. You can build platform services in Go or TypeScript (matches Vapi’s cluster-manager, database-health, wscaler, incidentManager).
Real-time / latency-sensitive product background where degraded means a dropped call, not a slow dashboard.
Tech stack you’ll work in
Languages: Go and TypeScript (you ship code, not just scripts), Bash.
Observability: Chronosphere, Prometheus, Grafana, Datadog, OpenTelemetry.
Orchestration: Kubernetes on EKS — production ops (HPA/VPA tuning, PodDisruptionBudgets, graceful shutdown, pod crash diagnosis).
Autoscaling and backpressure: KEDA, custom metrics scaling (matches Vapi’s wscaler and workerpool-cron-scaler).
Load testing: script-based load testing, provider rate-limit auditing, per-org concurrency auditing.
Vapi services you’ll touch or build: cluster-manager, database-health, wscaler, incidentManager.
Where you likely come from
A real-time / latency-sensitive product (Discord, Zoom, Mux, Twitch, Twilio, LiveKit, Cloudflare, a trading firm, a gaming backend), or a FAANG SRE / Production Engineer (Google, Uber, Twitter/X, Meta) who misses being hands-on.
Weak fit: SRE from analytics or CRM backends where “degraded” means a slow dashboard, not a dropped call. Anyone uncomfortable reading or writing code.
Generational impact: Build the human interface for every business
Ownership culture: 70% of the company are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget
","descriptionPlain":"Voice AI that resolves, not transfers.\n\nMost phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.\n\n - The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth\n\n - The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500\n\n - The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M\n\n\n\n\nWHY WE’RE HIRING THIS ROLE:\n\n - 99.99% call completion is the number this role drives. Vapi runs live phone calls — a p99 spike means callers drop. We’ve had 15 stability-gap outages worth learning from, and we need someone who runs incident command, owns SLOs and error budgets, and builds the reliability culture from scratch.\n\n - This is not a bash-and-YAML role. You’ll ship code (Go or TypeScript) for services that monitor and manage the platform: auto-remediation, capacity forecasters, oncall tooling. Capacity planning, load testing, and KEDA-based autoscaling for Vapi’s wscaler and workerpool-cron-scaler are on your plate.\n\n\nWHAT YOU’LL DO:\n\n - 30 Day: Join the oncall rotation. Walk the 15 stability-gap incidents and turn the patterns into a prioritized reliability backlog. Define the first set of SLOs for the call-completion path.\n\n - 60 Day: Stand up error budgets and SLO-based alerting in Chronosphere/Prometheus for the highest-impact services. Run the first proper load test against provider rate limits and per-org concurrency. Tune autoscaling for wscaler / workerpool-cron-scaler.\n\n - 90 Day: Ship a real platform service — capacity forecaster, auto-remediation, or oncall tooling — in Go or TypeScript. Own the postmortem process. Drive a measurable improvement in p99 call completion or MTTR.\n\n\nWHO YOU ARE:\n\nMust-haves\n\n - You’ve run incident command and postmortem discipline at scale on a real oncall rotation.\n\n - You’ve operated SLOs and error budgets in Chronosphere, Prometheus, Grafana, or Datadog.\n\n - You’ve done capacity planning and load testing for production systems with real users.\n\n - You’re fluent in Kubernetes production ops: pod crash diagnosis, HPA/VPA tuning, PodDisruptionBudgets, graceful shutdown.\n\n - You know backpressure and autoscaling patterns — KEDA, custom metrics scaling.\n\nNice-to-haves\n\n - You ship code, not just scripts. You can build platform services in Go or TypeScript (matches Vapi’s cluster-manager, database-health, wscaler, incidentManager).\n\n - Real-time / latency-sensitive product background where degraded means a dropped call, not a slow dashboard.\n\nTech stack you’ll work in\n\n - Languages: Go and TypeScript (you ship code, not just scripts), Bash.\n\n - Observability: Chronosphere, Prometheus, Grafana, Datadog, OpenTelemetry.\n\n - Orchestration: Kubernetes on EKS — production ops (HPA/VPA tuning, PodDisruptionBudgets, graceful shutdown, pod crash diagnosis).\n\n - Autoscaling and backpressure: KEDA, custom metrics scaling (matches Vapi’s wscaler and workerpool-cron-scaler).\n\n - Load testing: script-based load testing, provider rate-limit auditing, per-org concurrency auditing.\n\n - Vapi services you’ll touch or build: cluster-manager, database-health, wscaler, incidentManager.\n\nWhere you likely come from\n\n - A real-time / latency-sensitive product (Discord, Zoom, Mux, Twitch, Twilio, LiveKit, Cloudflare, a trading firm, a gaming backend), or a FAANG SRE / Production Engineer (Google, Uber, Twitter/X, Meta) who misses being hands-on.\n\n - Weak fit: SRE from analytics or CRM backends where “degraded” means a slow dashboard, not a dropped call. Anyone uncomfortable reading or writing code.\n\n\nWHY VAPI:\n\n - Generational impact: Build the human interface for every business\n\n - Ownership culture: 70% of the company are previous founders\n\n - Kind team: The founders, Jordan and Nikhil, are Canadians\n\n - Tier-1 Investors: YC, KP seed, Bessemer Series A\n\n\nWHAT WE OFFER:\n\n - Real stake: We offer a competitive salary and excellent equity ownership\n\n - Comprehensive health coverage: medical, dental, and vision plans\n\n - Team love: We love hanging out, and we do quarterly off-sites\n\n - Flexible time off: take what you need\n\nMore: catered meals, transportation, gym, and a $10k annual L&D budget","compensation":{"compensationTierSummary":"$200K – $270K • Offers Equity","scrapeableCompensationSalarySummary":"$200K - $270K","compensationTiers":[{"id":"c3c7117d-cc22-4a01-811b-46330da701f0","tierSummary":"$200K – $270K • Offers Equity","title":"Engineering","additionalInformation":null,"components":[{"id":"c9bd581c-0b8e-479c-907d-eb9dcc9ffd0c","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"c6543c22-cb12-41c3-927c-fa976a8053e5","summary":"$200K – $270K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":270000}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":200000,"maxValue":270000}]}},{"id":"2d702840-a588-4273-8b98-49ed815c0c50","title":"Member of Technical Staff, DevOps","department":"Engineering, Product & Design","team":"Core Engineering","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-06-03T20:13:31.781+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"94105","addressRegion":"California","streetAddress":"150 Spear Street, Suite 1100","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/vapi/2d702840-a588-4273-8b98-49ed815c0c50","applyUrl":"https://jobs.ashbyhq.com/vapi/2d702840-a588-4273-8b98-49ed815c0c50/application","descriptionHtml":"Voice AI that resolves, not transfers.
Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.
The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth
The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M
Three of our worst recent incidents — Nov 29 config rollout, Dec 23 duplicate messages, Oct 13 egress proxy — were resolved by rollback. That’s the SDLC gap this role closes. Vapi engineers are your users, and the deploy pipeline, preview environments, cell-creation tooling, and oncall tooling are products with SLAs, docs, and feedback loops.
You’ll own progressive delivery (canary, blue/green, automated rollback, soak periods), the GitOps story across multiple clusters and regions, and the on-demand environment tooling that’s on the Q3 roadmap. Success is measured by how fast every other team ships safely.
30 Day: Get fluent in the Pulumi stacks, the ArgoCD setup, and GitHub Actions pipelines. Sit with engineers from agents and FDE teams to find the top 3 deploy pain points. Land a quality-of-life improvement to the deploy pipeline.
60 Day: Own progressive delivery end-to-end — canary, automated rollback, soak — for at least one critical service path. Ship the first version of cell-creation tooling or preview environments. Make the deploy pipeline measurably faster (lead time, MTTR for failed deploys).
90 Day: Roll out progressive delivery as the default across services. Establish SLAs and a feedback loop with engineering teams. Own the developer-platform roadmap and partner with Infra and SRE on cell creation, multi-region rollouts, and oncall tooling.
Must-haves
You have a platform-as-a-product mindset — you treat internal engineers as customers, with SLAs, docs, and feedback loops, not tickets and ad-hoc help.
You’ve operated Pulumi (TypeScript) or Terraform at scale (40+ stacks, multi-region) and you’ve felt the pain when IaC sprawl gets ahead of you.
You’ve run ArgoCD or equivalent GitOps for deploying applications across multiple clusters.
You’ve built progressive delivery in production — canary, blue/green, automated rollback, soak periods. You can describe a real rollout that automated rollback caught.
You’ve designed CI/CD pipelines (GitHub Actions preferred) for many services and Dockerfiles, not just one repo.
You’ve built deploy tooling for on-demand environments — preview envs, dev deployments, or cell creation.
Nice-to-haves
You’ve written Go for platform services (Vapi’s canary-manager is Go).
You’ve operated developer platforms at a mid-stage infra-heavy company or a DevEx team at a larger shop.
Tech stack you’ll work in
Languages: TypeScript (primary, for Pulumi and tooling), Go (for canary-manager and platform services), Bash.
IaC: Pulumi (TypeScript) at scale (40+ stacks across regions), Terraform.
GitOps and deploy: ArgoCD (multi-cluster), GitHub Actions, 15+ Dockerfiles.
Progressive delivery: canary, blue/green, automated rollback, soak periods (canary-manager Go service).
Orchestration: Kubernetes on EKS (multi-cluster, multi-region).
Vapi services you’ll touch: canary-manager, cell-creation tooling, preview env tooling.
Where you likely come from
Vercel, Render, Railway, Fly, Temporal, Cockroach (mid-stage infra-heavy), or DevEx/Platform teams at Stripe, Shopify, Airbnb, or Block.
Weak fit: classic AWS sysadmin, or someone whose CI/CD experience is mostly Jenkins GUI-level.
Voice AI that resolves, not transfers.
Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.
The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth
The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M
Vapi is deployed for multiple large enterprises, including several Fortune 500s, across regions around the world (including the EU and Australia). We're hiring a DevSecOps Lead to build and harden the security posture of our product and underlying infrastructure as we scale upmarket — so we stay compliant, secure, and ahead of what regulated enterprise customers expect.
This is a hands-on senior IC / lead role reporting to Tejas Siripurapu in Core Engineering. You'll partner closely with InfoSec, Engineering, and GTM, and your work will directly determine how confidently the largest companies in the world can run on Vapi.
Make Vapi's security posture world-class for the enterprise — shift security left, catch regressions during code review and CI, and harden our multi-tenant infrastructure as we onboard the Fortune 500.
Build automation as a security primitive — including agentic systems that run penetration tests against staging ahead of every release, and that auto-remediate issues as they surface.
Own the compliance roadmap end-to-end alongside InfoSec, including Drata and the automations that keep us audit-ready as we expand into new regions and regulated industries.
Partner deeply with Engineering, InfoSec, and GRC — building guardrails developers actually use, not ad-hoc controls bolted on after the fact.
Be the authority Sales and GTM lean on — giving prospects and enterprise customers the confidence that Vapi's security posture matches the trust they're placing in us.
5–10 years of engineering experience, with significant time in modern cloud-native SaaS — AWS, Kubernetes, Postgres, and ideally VoIP.
Strong understanding of security in a multi-tenant cloud environment serving regulated enterprise customers with many third-party integrations.
High proficiency writing and reviewing code — you can ship the fix, not just file the ticket.
Invested in shift-left security: catching regressions during code and test, not after production incidents.
Collaborative by default — you build guardrails with security, engineering, and GRC partners rather than operating as a lone wolf.
Hands-on by preference; comfortable as a senior IC or lead, not looking to step into pure management.
Direct experience securing CI/CD pipelines.
Background as a backend software engineer.
Experience with compliance frameworks (SOC 2, ISO 27001, HIPAA) and tools like Drata.
Familiarity with VoIP / telephony security and the failure modes of real-time systems.
Build something worthy of love: We aim to build products and experiences customers genuinely love, not just tolerate.
Commit and follow through: We finish what we start and build trust by being people others can count on.
Why not today?: We value urgency and momentum. The fastest path to customer value usually wins.
Seek raw input: We go directly to customers, data, and teammates instead of relying on summaries or assumptions.
It's our problem: We operate as one team. We share credit, own mistakes together, and support each other when things get hard.
Be direct and kind: We give feedback clearly, respectfully, and without delay.
Define the future of human–AI interaction: Help pioneer a new era of voice-based AI products that are transforming how people and businesses communicate.
Own meaningful work at a breakout startup: Join early, take real ownership, and have a direct hand in building a category-defining company from the ground up.
Surround yourself with exceptional people: Work alongside a world-class team of engineers, operators, and builders backed by top-tier investors who believe in our mission.
Accelerate your career in a high-growth environment: Grow fast, take on big challenges, and unlock opportunities as we scale one of the most exciting platforms in AI.
Competitive compensation: includes a strong base salary and meaningful equity ownership.
Comprehensive health coverage: medical, dental, and vision plans.
Flexible time off: take-what-you-need vacation policy with an emphasis on rest and balance.
Daily meals: catered lunches and dinners provided for in-office days.
Lifestyle & wellness stipends: monthly allowances to support rent, transportation, food, fitness, and mental well-being.
Professional development: annual learning stipends for courses, conferences, and upskilling.
Team connection: regular offsites, team events, and opportunities to build in-person relationships.
Voice AI that resolves, not transfers.
Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.
The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth
The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M
Why We’re Hiring This Role:
The StreamModule pipeline — VAD → STT → LLM → TTS → Transport — runs on cork/uncork backpressure during live phone calls. A hundred milliseconds of delay is audible. This role owns pipeline stability and pluggability, so the agents and FDE teams can add new models and providers without touching core.
You’ll consolidate BullMQ into Kafka, harden the provider abstractions (LLM, STT, TTS base classes), instrument the pipeline with event-driven OTEL tracing, and shore up the Postgres SPOFs that contributed to the Oct 15 and Oct 22 incidents.
What You’ll Do:
30 Day: Ramp on the StreamModule pipeline and the cork/uncork backpressure model. Walk the Oct 15 / Oct 22 DB incidents and the duplicate-message incident. Land a scoped pipeline or provider-abstraction improvement.
60 Day: Own a slice of the BullMQ → Kafka consolidation. Ship event-driven OTEL instrumentation for at least one critical pipeline stage. Harden one provider plugin path so a new model can be added without core changes.
90 Day: Drive a measurable reliability or latency win on the call path. Be the backend owner that agents and FDE teams pull in for design reviews on new providers and pipeline changes.
Who You Are:
Must-haves:
You’ve built real-time or streaming systems in production — media pipelines, streaming data, or event-driven backends. You’ve debugged a backpressure cascade.
You have opinions on queue architecture (BullMQ, Kafka, Temporal) and when each is the right fit.
You’ve built plugin or adapter architectures — extending base classes cleanly, with decoupled implementations.
You’ve operated Postgres at scale: connection pooling, read replicas, schema migrations (Liquibase or similar).
You instrument with OpenTelemetry and think in event-driven traces, not just logs.
Nice-to-haves:
TypeScript + Node.js + NestJS. The codebase is huge NestJS, but a strong systems-thinking engineer ramps fast — language doesn’t gate the hire.
Tech stack you’ll work in:
Languages: TypeScript on Node.js (primary).
Framework: NestJS (large codebase).
Pipeline: StreamModule (VAD → STT → LLM → TTS → Transport), cork/uncork backpressure.
Queues: BullMQ (current), Kafka (target — consolidation on roadmap), Temporal.
Database: Postgres (connection pooling, read replicas), Liquibase for schema migrations.
Plugin system: provider abstractions — LLM, STT, TTS base classes (pluggable, decoupled from model integrations).
Observability: OpenTelemetry tracing, event-driven instrumentation.
Where you likely come from:
A streaming or real-time platform (Discord, Slack, Zoom, Twitch, Mux, LiveKit), an ML-infra company (Modal, Baseten, Replicate, Together), or a pipeline/workflow shop (Temporal, Stripe Radar, trading systems).
Weak fit: backend engineer who’s only built systems where users don’t wait in real time (overnight jobs, reports, dashboards).
Why Vapi:
Generational impact: Build the human interface for every business
Ownership culture: 70% of the company are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A, Recent Series B raise
What We Offer:
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget
","descriptionPlain":"Voice AI that resolves, not transfers.\n\nMost phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.\n\n - The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth\n\n - The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500\n\n - The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M\n\n\n\nWhy We’re Hiring This Role:\n\n \n\nThe StreamModule pipeline — VAD → STT → LLM → TTS → Transport — runs on cork/uncork backpressure during live phone calls. A hundred milliseconds of delay is audible. This role owns pipeline stability and pluggability, so the agents and FDE teams can add new models and providers without touching core.\n\n \n\nYou’ll consolidate BullMQ into Kafka, harden the provider abstractions (LLM, STT, TTS base classes), instrument the pipeline with event-driven OTEL tracing, and shore up the Postgres SPOFs that contributed to the Oct 15 and Oct 22 incidents.\n\n \n\nWhat You’ll Do:\n\n \n\n30 Day: Ramp on the StreamModule pipeline and the cork/uncork backpressure model. Walk the Oct 15 / Oct 22 DB incidents and the duplicate-message incident. Land a scoped pipeline or provider-abstraction improvement.\n\n \n\n60 Day: Own a slice of the BullMQ → Kafka consolidation. Ship event-driven OTEL instrumentation for at least one critical pipeline stage. Harden one provider plugin path so a new model can be added without core changes.\n\n \n\n90 Day: Drive a measurable reliability or latency win on the call path. Be the backend owner that agents and FDE teams pull in for design reviews on new providers and pipeline changes.\n\n \n\nWho You Are:\n\n \n\nMust-haves:\n\n - You’ve built real-time or streaming systems in production — media pipelines, streaming data, or event-driven backends. You’ve debugged a backpressure cascade.\n\n - You have opinions on queue architecture (BullMQ, Kafka, Temporal) and when each is the right fit.\n\n - You’ve built plugin or adapter architectures — extending base classes cleanly, with decoupled implementations.\n\n - You’ve operated Postgres at scale: connection pooling, read replicas, schema migrations (Liquibase or similar).\n\n - You instrument with OpenTelemetry and think in event-driven traces, not just logs.\n\n \n\nNice-to-haves:\n\n - TypeScript + Node.js + NestJS. The codebase is huge NestJS, but a strong systems-thinking engineer ramps fast — language doesn’t gate the hire.\n\n \n\nTech stack you’ll work in:\n\n - Languages: TypeScript on Node.js (primary).\n\n - Framework: NestJS (large codebase).\n\n - Pipeline: StreamModule (VAD → STT → LLM → TTS → Transport), cork/uncork backpressure.\n\n - Queues: BullMQ (current), Kafka (target — consolidation on roadmap), Temporal.\n\n - Database: Postgres (connection pooling, read replicas), Liquibase for schema migrations.\n\n - Plugin system: provider abstractions — LLM, STT, TTS base classes (pluggable, decoupled from model integrations).\n\n - Observability: OpenTelemetry tracing, event-driven instrumentation.\n\n \n\nWhere you likely come from:\nA streaming or real-time platform (Discord, Slack, Zoom, Twitch, Mux, LiveKit), an ML-infra company (Modal, Baseten, Replicate, Together), or a pipeline/workflow shop (Temporal, Stripe Radar, trading systems).\n\n \n\nWeak fit: backend engineer who’s only built systems where users don’t wait in real time (overnight jobs, reports, dashboards).\n\n \n\nWhy Vapi:\n\n \n\nGenerational impact: Build the human interface for every business\n\n \n\nOwnership culture: 70% of the company are previous founders\n\n \n\nKind team: The founders, Jordan and Nikhil, are Canadians\n\n \n\nTier-1 Investors: YC, KP seed, Bessemer Series A, Recent Series B raise\n\n \n\nWhat We Offer:\n\nReal stake: We offer a competitive salary and excellent equity ownership\n\nComprehensive health coverage: medical, dental, and vision plans\n\nTeam love: We love hanging out, and we do quarterly off-sites\n\nFlexible time off: take what you need\n\nMore: catered meals, transportation, gym, and a $10k annual L&D budget","compensation":{"compensationTierSummary":"$180K – $265K • Offers Equity","scrapeableCompensationSalarySummary":"$180K - $265K","compensationTiers":[{"id":"ce874a09-470c-4412-bc65-c0f2109a82c1","tierSummary":"$180K – $265K • Offers Equity","title":"Engineering","additionalInformation":null,"components":[{"id":"494eb006-ec90-45fe-8b22-bdfb8ebd8b62","summary":"$180K – $265K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":180000,"maxValue":265000},{"id":"d5791d04-44d3-4bdd-a603-64d042ad98c1","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":180000,"maxValue":265000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"f07ff2a1-8b8a-4769-ab0d-dea7cc7ad3a7","title":"Incident and Escalation Manager","department":"Engineering, Product & Design","team":"Core Engineering","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-06-12T01:05:13.141+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"94105","addressRegion":"California","streetAddress":"150 Spear Street, Suite 1100","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/vapi/f07ff2a1-8b8a-4769-ab0d-dea7cc7ad3a7","applyUrl":"https://jobs.ashbyhq.com/vapi/f07ff2a1-8b8a-4769-ab0d-dea7cc7ad3a7/application","descriptionHtml":"Voice AI that resolves, not transfers.
Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.
The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth
The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M
Incident and Escalation Manager
Why this role exists
Vapi runs voice AI infrastructure at tens of millions of minutes a month for enterprise customers who route business-critical traffic through us. When something breaks, it breaks in real time, in front of a customer's own customers, and often through a carrier dependency we don't fully control. Today the response is run by whoever is in the Slack thread. That works once. It does not scale, and it costs us renewals, engineering focus, and executive confidence every time it happens.
This is the first dedicated hire for the function, and the job is to build it. You will design the program that runs our incident response, train the people who command incidents, and own the customer relationship through the weeks that follow a serious one. You own the pager and you work part of the rotation yourself, because the fastest way to build a program that works is to run inside it while you build it. You are not the engineer fixing the system. You are the person who builds the system so a trained bench can run it, and who takes a real turn on the pager.
Building the program
This is the core of the role.
Define what counts as an incident and what does not, with entrance and exit criteria that protect engineering from noise.
Author the severity model with response-time targets per level, so a SEV0 means the same thing Monday morning and Friday night.
Design how a live incident runs: the command structure, the update cadence, the single source of truth, the decision rights, and when the call gets escalated past the commander. Write it down so anyone on rotation runs it the same way.
Build and train the incident commander rotation. Build a realistic balance of hiring and utilizing existing resources across humans and AI to stand up the rotation.
Own the pager and work part of the rotation yourself - personally commanding incidents during your shifts and stepping your share down as the bench matures and proves out. Own how the rotation runs regardless of whose shift it is.
Stand up the incident tooling and on-call setup: paging, escalation policies, incident channels, status page, and the runbook library.
Build customer communication templates for each severity and channel, pre-approved so they are not written from scratch under pressure.
Govern the customer credit process with a clear approval chain, so financial decisions stop happening in ad hoc threads.
Stand up the metrics: resolution time, response velocity, escalation volume, RCA SLA adherence, and revenue protected. Report monthly in terms execs use to make resource decisions.
Build standing partnerships with engineering, support, the office of the CTO, legal, security, comms, and carrier operations before the next critical situation.
Train go-to-market, support, customer success, and engineering on where to bring customer-critical issues and how the function works.
Build a feedback loop so incident and escalation data shapes the engineering roadmap instead of dying in postmortems.
After the incident
Own the customer-facing RCA. Translate engineering root cause into plain language that tells the truth and holds the relationship. Ship it within the SLA we commit to.
Run the blameless post-incident review. Drive action items to named owners with dates, and track them to closure instead of letting them die in a doc.
Close the loop with affected customers directly, including the credits or commitments made during the incident.
Escalation management
Hold the high-severity customer issues that do not rise to a full incident but threaten a renewal or a relationship.
Run the standing executive escalation list. Keep an owner, a next step, and a date on every item.
Spot patterns across customers that no single team owns, and force them into engineering or product as prioritized work.
Be the single point of contact for a regulated customer or a regulatory inquiry that surfaces weeks after the technical fix.
Partner with the account team on at-risk accounts driven by reliability, and build the cross-functional recovery plan.
Keep a written handoff and a named deputy so escalations stay covered when you are out.
What you bring
8 to 12 years across incident management, escalation management, technical support escalations, or technical program management, ideally at an infrastructure, telephony, or platform company operating at scale.
A track record building an incident and escalation program from zero, or owning a meaningful piece of one through its growth, including standing up an incident commander rotation rather than being the sole responder. Experience hiring a team is a plus.
Hands-on familiarity with incident tooling such as PagerDuty, incident.io, Opsgenie, or equivalent, and the Slack and status-page workflows around them.
Calm under pressure as a learned discipline. Gravitas to direct a response and the willingness to remove a distraction from a call even when it outranks you.
Decision-making with incomplete information, and the judgment to know when to escalate and how to do it without losing time.
Clear writing under pressure. You can produce a clean read of a live situation for a senior leader, and a customer RCA that holds a relationship together.
Comfort with technical depth. You do not need to write the fix, but you need to follow the conversation, ask the right question, and know when an answer does not add up. Familiarity with telephony, carrier dynamics, or real-time systems is a strong plus.
Willingness to work part of the incident commander rotation, including off-hours shifts, especially in the first year.
Voice AI that resolves, not transfers.
Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.
The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth
The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M
Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
As Vapi scales rapidly toward our next phase of growth, the Revenue Operations team is helping to build a world-class revenue engine. We are hiring two Revenue Operations Senior Managers to bridge strategy and execution. Revenue Operations Senior Managers will collectively be responsible for a mix of Pricing Strategy, GTM Engineering, Process/Project Management, Enablement, and Analytics. This is a generalist role allowing for broad skill development with expertise needed in at least one function. You will empower our Go-To-Market (GTM) teams to deliver exceptional value to our customers in a high-velocity, technical AI environment.
As Vapi scales rapidly toward our next phase of growth, the Revenue Operations team is helping to build a world-class revenue engine. We are hiring a Revenue Operations Manager to bridge strategy and execution. The Revenue Operations Manager will collectively be responsible for a mix of Pricing Strategy, GTM Engineering, Process/Project Management, Enablement, and Analytics. This is a generalist role allowing for broad skill development with expertise needed in at least one function. You will empower our Go-To-Market (GTM) teams to deliver exceptional value to our customers in a high-velocity, technical AI environment.
Pricing Strategy: Drive operational improvements to pricing including discount thresholds, approvals, and order form generation helping Vapi maximize revenue, accelerate deal velocity, and remain competitive in a fast-moving market.
GTM Engineering: Build and maintain the systems and automations that power our revenue motion, spanning Salesforce architecture, workflow automation, data enrichment pipelines, and integrations.
Process/Project Management: Design and operationalize the end-to-end revenue process from lead routing and pipeline management to forecasting cadences and handoff protocols. Ensure every function in the GTM org runs with consistency and scale.
Enablement: Equip our AEs, SDRs, and broader GTM team with the frameworks, playbooks, and training they need to execute at a high level. This includes onboarding programs, sales coaching, competitive battlecards, and product launch material.
Analytics & Insights: Build the reporting infrastructure and dashboards that give GTM leadership clear visibility into pipeline health, funnel conversion, win/loss trends, and revenue forecasts. Translate data into decisions that improve win rates and deal velocity.
3+ years of experience in Revenue Operations or Sales Operations at a high-growth B2B tech company.
Background or strong interest in developer tools, API platforms, or AI infrastructure.
Exceptional communicator who can translate complex technical concepts into simple, persuasive narratives.
Builder mindset: You thrive in \"zero-to-one\" environments and enjoy creating durable processes from scratch.
Build something worthy of love
Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.
Commit and follow through
We finish what we start and build trust by being people others can count on.
Why not today?
We value urgency and momentum. The fastest path to customer value usually wins.
Seek raw input
We go directly to customers, data, and teammates instead of relying on summaries or assumptions.
It’s our problem
We operate as one team. We share credit, own mistakes together, and support each other when things get hard.
Be direct and kind
We give feedback clearly, respectfully, and without delay.
Generational impact: Build the human interface for every business
Ownership culture: 70% of the company are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget
Voice AI that resolves, not transfers.
Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.
The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth
The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M
As Vapi scales rapidly toward our next phase of growth, the Revenue Operations team is helping to build a world-class revenue engine. We are hiring a GTM Engineer to bridge strategy and execution for our customer-facing employees. This role will manage our GTM tech stack which includes Salesforce, HubSpot Marketing Hub, Clay, Gong, vibecoded solutions, and more.
Systems and Automation: Build and maintain the systems and automations that power our revenue motion, spanning Salesforce architecture, workflow automation, data enrichment pipelines, and integrations.
Process/Project Management: Design and operationalize the end-to-end revenue process from lead routing and pipeline management to forecasting cadences and handoff protocols. Ensure every function in the GTM org runs with consistency and scale.
Analytics & Insights: Build the reporting infrastructure and dashboards that give GTM leadership clear visibility into pipeline health, funnel conversion, win/loss trends, and revenue forecasts. Translate data into decisions that improve win rates and deal velocity.
6+ years of experience in GTM Engineering, RevTech, Sales Systems, Salesforce Development or related roles at high-growth B2B tech companies.
Background or strong interest in developer tools, API platforms, or AI infrastructure.
Exceptional communicator who can translate complex technical concepts into simple, persuasive narratives.
Builder mindset: You thrive in \"zero-to-one\" environments and enjoy creating durable processes from scratch.
Build something worthy of love
Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate
Commit and follow through
We finish what we start and build trust by being people others can count on.
Why not today?
We value urgency and momentum. The fastest path to customer value usually wins.
Seek raw input
We go directly to customers, data, and teammates instead of relying on summaries or assumptions.
It’s our problem
We operate as one team. We share credit, own mistakes together, and support each other when things get hard.
Be direct and kind
We give feedback clearly, respectfully, and without delay.
Generational impact: Build the human interface for every business
Ownership culture: 70% of the company are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget
Voice AI that resolves, not transfers.
Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.
The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth
The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M
As we scale our go-to-market engine, we need a frontline leader who brings rigor, predictability, and execution to our Mid-Market Account Executive organization. Forecast accuracy, outbound discipline, and deal velocity are critical to hitting our next stage of ARR growth.
This is a high-impact role: you'll shape the selling culture, operational cadence, and performance standards that define the next chapter of Vapi's revenue organization.
Develop a deep understanding of pipeline health, forecast methodology, ICP segmentation, and deal velocity
Build trust with Mid-Market AEs through hands-on deal coaching and field presence
Assess the current forecasting process and identify gaps in accuracy, inspection, and accountability
Align with Sales Development, Solutions Engineering, Marketing, and RevOps on pipeline coverage and opportunity progression
Implement a rigorous weekly forecasting cadence with clear inspection criteria and defined commit standards
Run structured deal reviews and pipeline inspections to improve win rates and reduce sales cycle time
Reinforce outbound discipline within the AE team to ensure consistent self-sourced pipeline generation
Begin driving sales methodology adoption (MEDDPICC) to increase consistency across deals
Deliver reliable forecast rollups to the VP of Sales with clear visibility into risk and upside
Demonstrate measurable improvement in pipeline hygiene, stage conversion rates, and forecast predictability
Support recruiting, onboarding, and ramping new AEs with clear hiring profiles and success benchmarks
Establish a high-performance sales culture grounded in accountability, coaching, and operational rigor
7+ years in B2B SaaS sales with at least 3 years in frontline sales management (Manager, Director, or RVP)
Proven forecast accuracy: consistent track record of calling your number and delivering against quota in high-growth environments
Mid-Market expertise: experience leading AEs selling into mid-market accounts with deal sizes in the $240K–$1M+ ARR range
Complex deal coach: skilled at guiding multi-stakeholder sales cycles involving developers, technical buyers, and C-suite executives
Methodology fluency: strong command of MEDDPICC, Challenger, Sandler, Command of the Message, or a comparable framework
Builder mentality: hands-on operator who thrives in early-stage environments and can create process from scratch
Analytically driven: strong pipeline management skills and CRM discipline — Salesforce experience strongly preferred
People leader: excellent communicator who earns trust, leads by example, and brings out the best in their team
Bonus: Background in developer tools, API-first products, infrastructure, AI, or voice technology.
Generational impact - build the human interface for every business on the planet
Ownership culture - 70% of the company are previous founders; we operate with high autonomy and high accountability
Kind team - our founders, Jordan and Nikhil, set the tone: smart, direct, and genuinely good people
Tier-1 backing - YC, Kleiner Perkins, Bessemer, and M12 in your corner
Competitive salary + equity - real ownership in a company with real momentum
Comprehensive health coverage - medical, dental, and vision
Quarterly off-sites - we invest in the team, not just the work
Flexible PTO - take what you need
$10K annual L&D budget - we're serious about your growth
Perks: catered meals, transportation, and gym access
Voice AI that resolves, not transfers.
Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.
The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth
The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M
Why We’re Hiring This Role:
Vapi is moving deeper into enterprise, where every serious deal runs through a technical evaluation: architecture reviews, customer-specific demos, and working POCs.
Our first Solutions Architects are on board and the enterprise pipeline is growing faster than individual contributors can carry it. We need someone to build the function, not just staff it.
You'll own hiring, POC standards, demo assets, and how the team pairs with AEs. This is a player-coach role with real scope to define how Vapi sells to the enterprise.
What You’ll Do:
30 days - Learn the product from the inside
Build an agent yourself, wire up a telephony integration, and sit in on live enterprise deals.
Meet every SE, AE, and the founders. Map current deal coverage and find where evaluations stall today.
Get fluent in the architecture: telephony, LLM orchestration, integrations, and contact center workflows.
60 days - Set the standard, stay in deals
Own the hiring plan and start closing candidates. You know what a great SE looks like and can sell them on the role.
Define standards for discovery, demos, and POC scoping so deal quality doesn't depend on who picks up the deal.
Stay hands-on in the two or three largest opportunities as a player-coach.
90 days - Run the function
Manage capacity and deal assignment.
Review POCs before they ship and coach the team on live calls.
Build the reusable artifact library: reference architectures, integration patterns, and objection responses.
Own the numbers that matter, like technical win rate and time to go-live, and feed repeated product gaps back to engineering with data.
Who You Are:
You have 6+ years in a technical customer-facing role and 2+ years managing Sales Engineers or Solutions Architects, ideally through a stage where the team doubled.
You've hired SEs before, and you can tell the difference between a polished demo and a strong engineer inside one interview loop.
You can build a working integration, read an API response, and debug a customer's webhook without pulling in engineering.
You have experience with voice, telephony, or contact center infrastructure, such as SIP, Twilio, Genesys, Five9, or similar systems.
You're comfortable in the room with both engineers and executives, and you coach your team to adjust the level of detail without dumbing things down.
You're energized by technical sales: discovery, architecture, POCs, objection handling, and helping customers get live.
How We Work:
Build something worthy of love - Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.
Commit and follow through - We finish what we start and build trust by being people others can count on.
Why not today? - We value urgency and momentum. The fastest path to customer value usually wins.
Seek raw input - We go directly to customers, data, and teammates instead of relying on summaries or assumptions.
It’s our problem - We operate as one team. We share credit, own mistakes together, and support each other when things get hard.
Be direct and kind - We give feedback clearly, respectfully, and without delay.
Why Vapi:
Generational impact: Build the human interface for every business
Ownership culture: Many of us are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A
What We Offer:
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: Medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: Take what you need
More: Catered meals, transportation, gym, and a $10k annual L&D budget
Voice AI that resolves, not transfers.
Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.
The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth
The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M
Why We’re Hiring This Role:
Enterprises increasingly deploy voice AI through solutions partners - systems integrators, AI consultancies, and CX agencies - and we’re building that ecosystem from the ground up
We need a founding senior IC to recruit, sign, and activate net-new solutions partners and turn them into a repeatable pipeline channel
Partners extend our reach into enterprise accounts we couldn’t win alone - they bring the client relationships, industry depth, and delivery capacity to take Vapi into complex and regulated environments
This role owns partner-sourced pipeline - the channel that will define how enterprises adopt Vapi at scale
You’ll have a direct line to leadership and the rare chance to define the playbook, program, and economics of a channel from day one
What You’ll Do:
30 Day: Learn and map
Go deep on Vapi’s product, platform, and enterprise motion; meet Sales, Solutions Engineering, Marketing, and leadership to understand where partners fit
Map the solutions partner landscape - global and boutique SIs, AI-native consultancies, and CX specialists - and build a prioritized target list
Launch first outreach and open discovery conversations with high-priority prospective partners
Shadow customer and partner calls and review recent won/lost enterprise deals to see where partners accelerate or unlock revenue
Audit existing partner relationships and inbound partner interest to surface quick wins
60 Day: Build the engine
Move first partners into active negotiation; sharpen the partner pitch, value proposition, and agreement structure
Build the activation playbook with Sales and Solutions Engineering - enablement path, co-sell process, and lighthouse deal identification
Stand up deal registration and attribution in the CRM so partner-sourced pipeline is tracked from day one
Define the ideal partner profile and qualification criteria so recruitment stays focused on partners who can both source and deliver
Draft the first version of partner economics with leadership - referral incentives, co-sell motion, and services attach
90 Day: First signings
Sign the first cohort of solutions partners and kick off structured activation plans with each
Drive first partner-sourced opportunities into pipeline through co-selling with our sales team
Report early channel metrics to leadership and refine the recruitment playbook based on what’s working
Establish an onboarding cadence for each signed partner: kickoff, enablement milestones, and a first-deal target
Build a co-sell rhythm with our AEs - account mapping sessions and clear rules of engagement
Ongoing: Own the channel
Own and grow a quarterly partner-sourced pipeline
Continuously recruit new partners while driving existing ones to their first - and next - sourced deals
Deepen partner delivery capability with Agent Engineering through training and certification on Vapi
Shape the partner program as it matures - tiers, incentives, deal registration, and the economics that make Vapi the platform partners bet their practice on
Bring partner and end-client feedback to Product and champion the roadmap needs that unlock partner-led deals
Maintain a healthy partner recruitment funnel with clear stage conversion so the channel compounds quarter over quarter
Represent Vapi at industry events and across the CCaaS/AI ecosystem to build our reputation as the platform partners build on
Who You Are:
7+ years in partnerships, channel sales, or business development at a B2B software company, with 3+ years recruiting and launching new partners (SIs, consultancies, or agencies)
You’ve built partner-sourced pipeline from zero or near-zero - founding work, not managing a mature book
Commercially sharp: comfortable negotiating partnership agreements, structuring incentives, and holding partners accountable to revenue outcomes
Technical enough to credibly discuss APIs, LLMs, and contact center/telephony ecosystems
A self-directed operator who thrives in ambiguity - you build the playbook, then run it
Fluent in enterprise co-sell - you know how to make a partner deal land inside a direct sales org, from account mapping to rules of engagement
Bonus: existing relationships with AI consultancies, CX-focused SIs, or hyperscaler ecosystem partners (Microsoft, AWS, Google), or prior experience in voice AI or CCaaS
How We Work:
Build something worthy of love - Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.
Commit and follow through - We finish what we start and build trust by being people others can count on.
Why not today? - We value urgency and momentum. The fastest path to customer value usually wins.
Seek raw input - We go directly to customers, data, and teammates instead of relying on summaries or assumptions.
It’s our problem - We operate as one team. We share credit, own mistakes together, and support each other when things get hard.
Be direct and kind - We give feedback clearly, respectfully, and without delay.
Why Vapi:
Generational impact: Build the human interface for every business
Ownership culture: Many of us are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A
What We Offer:
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget
Voice AI that resolves, not transfers.
Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.
The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth
The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M
Why We’re Hiring This Role:
Vapi is moving deeper into enterprise customers, where buyers are technical and evaluations depend on clear architecture, credible demos, and working POCs.
Customers want to understand how Vapi fits into real production workflows like IVR replacement, outbound dialing, agent-assisted support, appointment scheduling etc.
This is one of our first Solutions Architect hires, with real scope to shape how we sell, demo, document, and bring enterprise customers live.
What You’ll Do:
30 Day: Learn Vapi’s product, customer use cases, sales motion, and common technical objections. Shadow enterprise calls, understand our voice-agent architecture, and start building fluency across telephony, LLM orchestration, integrations, and contact center workflows.
60 Day: Own technical discovery and demos for active enterprise deals. Partner closely with AEs on account strategy, build customer-specific demos, help design POCs, and answer technical questions clearly and honestly.
90 Day: Lead the technical side of enterprise deals from first call through close and go-live. Create reusable artifacts for the team, document integratio\tn patterns and common objections, and feed repeated product gaps back to engineering and product.
Who You Are:
You have 4+ years in a technical customer-facing role, such as pre-sales engineering, solutions architecture, customer engineering, or similar.
You can write code well enough to build a working integration, read an API response, and debug issues without immediately pulling in an engineer.
You have experience with voice, telephony, or contact center infrastructure, such as SIP, Twilio, Genesys, Five9, or similar systems.
You’re comfortable speaking with both engineers and executives, and you adjust the level of detail without dumbing things down.
You’re energized by technical sales: discovery, architecture, POCs, objection handling, and helping customers get live.
How We Work:
Build something worthy of love - Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.
Commit and follow through - We finish what we start and build trust by being people others can count on.
Why not today? - We value urgency and momentum. The fastest path to customer value usually wins.
Seek raw input - We go directly to customers, data, and teammates instead of relying on summaries or assumptions.
It’s our problem - We operate as one team. We share credit, own mistakes together, and support each other when things get hard.
Be direct and kind - We give feedback clearly, respectfully, and without delay.
Why Vapi:
Generational impact: Build the human interface for every business
Ownership culture: 70% of the company are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A
What We Offer:
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget
Voice AI that resolves, not transfers.
Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.
The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth
The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M
Why We’re Hiring This Role:
Vapi is moving deeper into enterprise customers, where buyers are technical and evaluations depend on clear architecture, credible demos, and working POCs.
Customers want to understand how Vapi fits into real production workflows like IVR replacement, outbound dialing, agent-assisted support, appointment scheduling etc.
This is one of our first Solutions Architect hires, with real scope to shape how we sell, demo, document, and bring enterprise customers live.
What You’ll Do:
30 Day: Learn Vapi’s product, customer use cases, sales motion, and common technical objections. Shadow enterprise calls, understand our voice-agent architecture, and start building fluency across telephony, LLM orchestration, integrations, and contact center workflows.
60 Day: Own technical discovery and demos for active enterprise deals. Partner closely with AEs on account strategy, build customer-specific demos, help design POCs, and answer technical questions clearly and honestly.
90 Day: Lead the technical side of enterprise deals from first call through close and go-live. Create reusable artifacts for the team, document integratio\tn patterns and common objections, and feed repeated product gaps back to engineering and product.
Who You Are:
You have 4+ years in a technical customer-facing role, such as pre-sales engineering, solutions architecture, customer engineering, or similar.
You can write code well enough to build a working integration, read an API response, and debug issues without immediately pulling in an engineer.
You have experience with voice, telephony, or contact center infrastructure, such as SIP, Twilio, Genesys, Five9, or similar systems.
You’re comfortable speaking with both engineers and executives, and you adjust the level of detail without dumbing things down.
You’re energized by technical sales: discovery, architecture, POCs, objection handling, and helping customers get live.
How We Work:
Build something worthy of love - Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.
Commit and follow through - We finish what we start and build trust by being people others can count on.
Why not today? - We value urgency and momentum. The fastest path to customer value usually wins.
Seek raw input - We go directly to customers, data, and teammates instead of relying on summaries or assumptions.
It’s our problem - We operate as one team. We share credit, own mistakes together, and support each other when things get hard.
Be direct and kind - We give feedback clearly, respectfully, and without delay.
Why Vapi:
Generational impact: Build the human interface for every business
Ownership culture: 70% of the company are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A
What We Offer:
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget
Voice AI that resolves, not transfers.
Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.
The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth
The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M
Why We’re Hiring This Role:
Vapi is moving deeper into enterprise customers, where buyers are technical and evaluations depend on clear architecture, credible demos, and working POCs.
Customers want to understand how Vapi fits into real production workflows like IVR replacement, outbound dialing, agent-assisted support, appointment scheduling etc.
This is one of our first Solutions Architect hires, with real scope to shape how we sell, demo, document, and bring enterprise customers live.
What You’ll Do:
30 Day: Learn Vapi’s product, customer use cases, sales motion, and common technical objections. Shadow enterprise calls, understand our voice-agent architecture, and start building fluency across telephony, LLM orchestration, integrations, and contact center workflows.
60 Day: Own technical discovery and demos for active enterprise deals. Partner closely with AEs on account strategy, build customer-specific demos, help design POCs, and answer technical questions clearly and honestly.
90 Day: Lead the technical side of enterprise deals from first call through close and go-live. Create reusable artifacts for the team, document integratio\tn patterns and common objections, and feed repeated product gaps back to engineering and product.
Who You Are:
You have 4+ years in a technical customer-facing role, such as pre-sales engineering, solutions architecture, customer engineering, or similar.
You can write code well enough to build a working integration, read an API response, and debug issues without immediately pulling in an engineer.
You have experience with voice, telephony, or contact center infrastructure, such as SIP, Twilio, Genesys, Five9, or similar systems.
You’re comfortable speaking with both engineers and executives, and you adjust the level of detail without dumbing things down.
You’re energized by technical sales: discovery, architecture, POCs, objection handling, and helping customers get live.
How We Work:
Build something worthy of love - Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.
Commit and follow through - We finish what we start and build trust by being people others can count on.
Why not today? - We value urgency and momentum. The fastest path to customer value usually wins.
Seek raw input - We go directly to customers, data, and teammates instead of relying on summaries or assumptions.
It’s our problem - We operate as one team. We share credit, own mistakes together, and support each other when things get hard.
Be direct and kind - We give feedback clearly, respectfully, and without delay.
Why Vapi:
Generational impact: Build the human interface for every business
Ownership culture: 70% of the company are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A
What We Offer:
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget
Voice AI that resolves, not transfers.
Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.
The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth
The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M
Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
We're looking for an exceptional Executive Assistant to support our CFO and Finance organization while also providing calendaring and ad hoc support to our VP of Sales. This is a high-trust, high-impact role for someone who thrives on creating order from chaos, anticipating needs before they arise, and helping executives operate at their highest level. You'll be a force multiplier across Finance, working with leaders, board members, investors, and cross-functional teams while handling highly confidential information with discretion.
30 Day:
Learn the priorities, operating rhythms, and communication styles of the CFO and VP of Sales. Take ownership of calendars, scheduling, travel, and meeting logistics.
Build relationships across Finance and key cross-functional partners.
60 Day:
Independently manage complex calendars, travel, expenses, and executive communications.
Coordinate leadership meetings, board logistics, investor meetings, and Finance planning cycles.
Own operational processes that keep the Finance organization running smoothly.
90 Day:
Become a trusted partner who proactively identifies problems, removes friction, and keeps priorities moving.
Drive cross-functional projects, improve operational workflows, and ensure nothing falls through the cracks.
Serve as the connective tissue across Finance, GTM, and executive leadership.
3+ years supporting VP-level or executive leaders, ideally in a fast-paced startup.
Exceptionally organized, proactive, and calm under pressure.
Exercises outstanding judgment and discretion with confidential information.
Strong written and verbal communicator.
Comfortable with Google Workspace, Slack, Notion, DocuSign, and AI productivity tools.
Thrives in fast-moving environments where priorities shift quickly.
Takes ownership, follows through, and enjoys making executives and teams more effective.
Build something worthy of love
Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.
Commit and follow through
We finish what we start and build trust by being people others can count on.
Why not today?
We value urgency and momentum. The fastest path to customer value usually wins.
Seek raw input
We go directly to customers, data, and teammates instead of relying on summaries or assumptions.
It’s our problem
We operate as one team. We share credit, own mistakes together, and support each other when things get hard.
Be direct and kind
We give feedback clearly, respectfully, and without delay.
Generational impact: Build the human interface for every business
Ownership culture: Many of us are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget
Voice AI that resolves, not transfers.
Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.
The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth
The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M
Location: SF (hybrid Tuesday-Thursday)
About Vapi (/ˈVɑːpi/):
We're creating the shift to voice as humanity's default interface.
We're the most configurable platform for deploying voice agents.
We've grown to over 1M developers, adding thousands every day.
Try talking to Vapi now!
We're building the next generation of AI product experiences and need someone who shapes product direction, not just executes on it. We want a designer who can help us see problems in new ways, raise the quality of our thinking, and create clear, high-leverage product experiences in a fast-moving AI environment.
30 Day:
Go deep on our complex, technical workflows. Understand the product surface end to end and how customers actually use it.
60 Day:
Own an ambiguous problem area outright. Partner closely with engineering and product to turn it into a clear direction, and ship high-quality work quickly and iteratively.
90 Day:
Contribute novel ideas and patterns that help define how AI-native workflows should work in practice. Be a voice that raises the level of the team, not just execution capacity.
5+ years experience: Exceptional candidates with less considered case by case
Exceptional taste: You bring product and design judgment, not just solid execution; strong fundamentals and a modern design sensibility
AI-Forward: You design with and around AI-augmented workflows, not just for AI products
A rigorous thinker: You frame ambiguous problems clearly and ask sharp questions before jumping to solutions
A systems thinker: With range, not at the expense of creativity and product insight
B2B / enterprise background: You've designed for enterprise or B2B products, not legacy enterprise software (think Linear or Vercel, not Salesforce, Workday, or Microsoft)
Comfortable with complexity: You're at home designing highly technical products and workflows
Fluent in AI: You have up-to-date intuition for AI products, tooling, and workflow design
Provably original: Your work has introduced new ideas, patterns, or ways of thinking to a team
Fast in fast-moving environments: You've designed and shipped inside iterative, high-velocity product orgs
Strong Candidates May Also Have:
Experience at companies known for distinctive product craft or novel UX patterns (Linear, Vercel, and similar next-gen AI product companies)
Experience designing AI-native, workflow-heavy, or developer-facing products
A track record of shipping in ambiguous, high-ownership environments
A portfolio that shows both strong thinking and real execution
Technical fluency, whether from a CS background, building your own tools, or years on developer-facing products
Not A Fit If:
Primarily a mobile or consumer designer with no pull toward complex B2B
Bootcamp-only design background with no broader technical grounding
No prior tech industry experience
How you think through ambiguous problems
Whether you bring genuinely new perspectives
Whether you can translate insight into shipped product quality
Whether your work raises the bar for the team
Generational impact: Build the human interface for every business
Ownership culture: 70% of the company are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: Peak XV, Kleiner Perkins, Bessemer, M12, YC
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: Take what you need
More: Catered meals, transportation, gym, and a $10k annual L&D budget
Voice AI that resolves, not transfers.
Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.
The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth
The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M
Cost Revenue Analyst
Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
You'll own cost-of-revenue analysis end to end - helping us understand and improve gross margin and unit economics across our usage-based infrastructure.
30 Days: Foundation & Discovery
Track and analyze COGS / cost of revenue and gross margin: Gain a comprehensive understanding of current margin profiles.
Analyze cloud / infrastructure / inference / telephony costs: Deconstruct the primary cost drivers to identify trends, outliers, and initial areas for investigation.
60 Days: Building & Collaboration
Build cost-per-minute and cost-per-call models and unit economics: Develop granular models that link infrastructure consumption directly to revenue-generating activity.
Partner with Engineering on infrastructure cost optimization: Collaborate on actionable improvements to lower unit costs based on the data models built in the previous month.
90 Days: Strategy & Forecasting
Forecast COGS in the operating plan: Apply historical data and efficiency learnings to create accurate, reliable future cost projections.
Support gross margin reporting and variance analysis for leadership: Provide executive visibility into margin performance, explaining drivers of variance to inform strategic business decisions.
4–8 years in FP&A or cost / financial analysis
Comfort with unit economics and analyzing cloud / infrastructure costs
Strong Excel / financial modeling skills
High attention to detail and comfort working cross-functionally
Experience at an infrastructure-heavy or usage-based company a nice to have
Familiarity with cloud cost tooling and data / BI tools a nice to have
Generational impact: Build the human interface for every business
Ownership culture: 70% of the company are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget
Salary Range: $165,000 - $185,000
Vapi is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive team.
","descriptionPlain":"Voice AI that resolves, not transfers.\n\nMost phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.\n\n - The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth\n\n - The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500\n\n - The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M\n\n\n\nCost Revenue Analyst\n\n\n\n\nVAPI (/ˈVⱭːPI/):\n\n - Voice AI that resolves, not transfers\n\n - Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life\n\n - Trusted by 1 million developers building the future of voice agents\n\n - Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised\n\n\n\n\nTRY TALKING TO VAPI NOW! https://vapi.ai/\n\n\n\n\nWHY WE’RE HIRING\n\nYou'll own cost-of-revenue analysis end to end - helping us understand and improve gross margin and unit economics across our usage-based infrastructure.\n\n\n\n\nWHAT YOU'LL DO\n\n30 Days: Foundation & Discovery\n\n - Track and analyze COGS / cost of revenue and gross margin: Gain a comprehensive understanding of current margin profiles.\n\n - Analyze cloud / infrastructure / inference / telephony costs: Deconstruct the primary cost drivers to identify trends, outliers, and initial areas for investigation.\n\n60 Days: Building & Collaboration\n\n - Build cost-per-minute and cost-per-call models and unit economics: Develop granular models that link infrastructure consumption directly to revenue-generating activity.\n\n - Partner with Engineering on infrastructure cost optimization: Collaborate on actionable improvements to lower unit costs based on the data models built in the previous month.\n\n90 Days: Strategy & Forecasting\n\n - Forecast COGS in the operating plan: Apply historical data and efficiency learnings to create accurate, reliable future cost projections.\n\n - Support gross margin reporting and variance analysis for leadership: Provide executive visibility into margin performance, explaining drivers of variance to inform strategic business decisions.\n\n\n\n\nWHO YOU ARE\n\n - 4–8 years in FP&A or cost / financial analysis\n\n - Comfort with unit economics and analyzing cloud / infrastructure costs\n\n - Strong Excel / financial modeling skills\n\n - High attention to detail and comfort working cross-functionally\n\n - Experience at an infrastructure-heavy or usage-based company a nice to have\n\n - Familiarity with cloud cost tooling and data / BI tools a nice to have\n\n\n\n\nWHY VAPI:\n\n - Generational impact: Build the human interface for every business\n\n - Ownership culture: 70% of the company are previous founders\n\n - Kind team: The founders, Jordan and Nikhil, are Canadians\n\n - Tier-1 Investors: YC, KP seed, Bessemer Series A\n\n\n\n\nWHAT WE OFFER:\n\n - Real stake: We offer a competitive salary and excellent equity ownership\n\n - Comprehensive health coverage: medical, dental, and vision plans\n\n - Team love: We love hanging out, and we do quarterly off sites\n\n - Flexible time off: take what you need\n\n - More: catered meals, transportation, gym, and a $10k annual L&D budget\n\n - Salary Range: $165,000 - $185,000\n\nVapi is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive team.\n\n","compensation":{"compensationTierSummary":"$165K – $185K • Offers Equity","scrapeableCompensationSalarySummary":"$165K - $185K","compensationTiers":[{"id":"ba1e4197-ef22-4e56-bdb9-ef87567fab5c","tierSummary":"$165K – $185K • Offers Equity","title":"Tier 1","additionalInformation":null,"components":[{"id":"3b3913bc-d929-4b2a-8898-4b451e6ddf3a","summary":"$165K – $185K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":165000,"maxValue":185000},{"id":"eeb97c11-cf07-40c9-bab7-5a29a4f98ad6","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":165000,"maxValue":185000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"ec86220f-8078-48d9-9a5d-f6e4d0c8cb1d","title":"Billing, Collections & Revenue Accounting Specialist","department":"G&A","team":"Finance","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-20T18:54:16.709+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"94105","addressRegion":"California","streetAddress":"150 Spear Street, Suite 1100","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/vapi/ec86220f-8078-48d9-9a5d-f6e4d0c8cb1d","applyUrl":"https://jobs.ashbyhq.com/vapi/ec86220f-8078-48d9-9a5d-f6e4d0c8cb1d/application","descriptionHtml":"Voice AI that resolves, not transfers.
Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.
The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth
The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M
Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
WHAT YOU'LL DO
First 30 Days: Learning & Foundational Setup
Review our current ASC 606 processes and flag what doesn't hold up on a consumption model
Get into our metering and invoicing tools and find the first thing that's wrong — there will be one
Run daily invoicing and cash application, and tie the billing run back to contract terms
Answer billing inquiries and follow up on collection emails
Tell us what our DSO actually is, what's driving it
60 Days: Process Optimization & Operational Ownership
Take full ownership of order-to-cash — billing, AR, collections, and cash application
Own the conversation with the customers
Partner with FP&A, deal desk, Sales, and Customer Success so unusual deals bill correctly the first time
Work the aging deliberately: decide what gets chased, what gets escalated, and what isn't coming back
Take real work off the month-end close
90 Days: Process Improvement & Strategic Support
Lead revenue month-end close independently, from schedules to journal entries and support
Ship the billing improvements you identified in month one
Optimize usage-based rating so invoices are right before anyone has to check them
Build revenue and AR schedules an auditor can follow without you in the room
Tell us what to build, buy, or automate next, and why
WHO YOU ARE
This role needs both halves — order-to-cash operations and revenue accounting.
There is no one here to hand either of them to.
3–6 years across billing, AR and collections, and revenue accounting, ideally at a SaaS or usage-based company, including at least two years hands-on in order-to-cash
You have personally owned a receivables portfolio. Not supported one. You can tell us roughly what it was worth, what DSO looked like when you inherited it, what it looked like when you left, and what you did in between
You have run collections yourself — written the dunning sequence, made the calls, and decided when to escalate and when to write something off
You have configured a usage-based billing system setting up rating, plans and invoicing rather than only reading what the system produced
You have handled billing disputes directly with customers, including the ones where we turned out to be wrong
You have applied ASC 606 to consumption revenue: prepaid drawdown, overage, unused commitments, breakage and cutoff
You have owned or materially contributed to month-end close, and supported an external audit
You chase the discrepancy. When usage says one thing and the invoice says another, you find out why instead of filing it under immaterial
You are comfortable asking for money, and you hold your position when Sales asks you to pause a dunning notice during a renewal — without becoming someone they stop bringing deals to
You say what you don't know. When something needs a controller, a customer conversation, you flag it rather than quietly deciding alone
Bonus points for a CPA, comfort with SQL, or having built a billing process from scratch or migrated one system to another.
Generational impact: Build the human interface for every business
Ownership culture: 70% of the company are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget
Salary Range: $120,000 - $140,000 per year
Vapi is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive team.
","descriptionPlain":"Voice AI that resolves, not transfers.\n\nMost phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.\n\n - The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth\n\n - The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500\n\n - The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M\n\n\n\n\nVAPI (/ˈVⱭːPI/):\n\n - Voice AI that resolves, not transfers\n\n - Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life\n\n - Trusted by 1 million developers building the future of voice agents\n\n - Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised\n\n\nTRY TALKING TO VAPI NOW! https://vapi.ai/\n\n\n\n\nWHY WE'RE HIRING FOR THIS ROLE\n\n\n\nWE BILL ON CONSUMPTION. CUSTOMERS SIGN COMMITMENTS, PREPAY BALANCES THEY DRAW DOWN AGAINST, RAMP THEIR SPEND EACH QUARTER, AND GO OVER — AND CONTRACTS GET AMENDED MID-TERM. AN INVOICE IS ONLY CORRECT IF SOMEONE UNDERSTANDS BOTH THE CONTRACT AND THE USAGE DATA BEHIND IT, AND REVENUE IS ONLY CORRECT IF SOMEONE UNDERSTANDS WHAT WAS ACTUALLY DELIVERED. TODAY NOBODY OWNS THAT END TO END. WE'RE HIRING SOMEONE TO OWN ALL OF IT: THE BILLING RUN, THE CASH, THE COLLECTIONS, THE DISPUTES, AND THE ASC 606 UNDERNEATH. THIS IS AN OPERATING JOB AS MUCH AS AN ACCOUNTING ONE — SOME WEEKS YOU'LL CLOSE THE MONTH, AND OTHER WEEKS YOU'LL BE THE PERSON GETTING A QUIET SIX-FIGURE ACCOUNT BACK ON THE PHONE.\n\n\n\nWHAT YOU'LL DO\nFirst 30 Days: Learning & Foundational Setup\n\n - Review our current ASC 606 processes and flag what doesn't hold up on a consumption model\n\n - Get into our metering and invoicing tools and find the first thing that's wrong — there will be one\n\n - Run daily invoicing and cash application, and tie the billing run back to contract terms\n\n - Answer billing inquiries and follow up on collection emails\n\n - Tell us what our DSO actually is, what's driving it\n\n\n\n60 Days: Process Optimization & Operational Ownership\n\n - Take full ownership of order-to-cash — billing, AR, collections, and cash application\n\n - Own the conversation with the customers\n\n - Partner with FP&A, deal desk, Sales, and Customer Success so unusual deals bill correctly the first time\n\n - Work the aging deliberately: decide what gets chased, what gets escalated, and what isn't coming back\n\n - Take real work off the month-end close\n\n\n\n90 Days: Process Improvement & Strategic Support\n\n - Lead revenue month-end close independently, from schedules to journal entries and support\n\n - Ship the billing improvements you identified in month one\n\n - Optimize usage-based rating so invoices are right before anyone has to check them\n\n - Build revenue and AR schedules an auditor can follow without you in the room\n\n - Tell us what to build, buy, or automate next, and why\n\n \n\nWHO YOU ARE\nThis role needs both halves — order-to-cash operations and revenue accounting.\n\n \n\nThere is no one here to hand either of them to.\n\n - 3–6 years across billing, AR and collections, and revenue accounting, ideally at a SaaS or usage-based company, including at least two years hands-on in order-to-cash\n\n - You have personally owned a receivables portfolio. Not supported one. You can tell us roughly what it was worth, what DSO looked like when you inherited it, what it looked like when you left, and what you did in between\n\n - You have run collections yourself — written the dunning sequence, made the calls, and decided when to escalate and when to write something off\n\n - You have configured a usage-based billing system setting up rating, plans and invoicing rather than only reading what the system produced\n\n - You have handled billing disputes directly with customers, including the ones where we turned out to be wrong\n\n - You have applied ASC 606 to consumption revenue: prepaid drawdown, overage, unused commitments, breakage and cutoff\n\n - You have owned or materially contributed to month-end close, and supported an external audit\n\n - You chase the discrepancy. When usage says one thing and the invoice says another, you find out why instead of filing it under immaterial\n\n - You are comfortable asking for money, and you hold your position when Sales asks you to pause a dunning notice during a renewal — without becoming someone they stop bringing deals to\n\n - You say what you don't know. When something needs a controller, a customer conversation, you flag it rather than quietly deciding alone\n\n \n\nBonus points for a CPA, comfort with SQL, or having built a billing process from scratch or migrated one system to another.\n\n\n\n\nWHY VAPI:\n\n - Generational impact: Build the human interface for every business\n\n - Ownership culture: 70% of the company are previous founders\n\n - Kind team: The founders, Jordan and Nikhil, are Canadians\n\n - Tier-1 Investors: YC, KP seed, Bessemer Series A\n\n\n\n\nWHAT WE OFFER:\n\n - Real stake: We offer a competitive salary and excellent equity ownership\n\n - Comprehensive health coverage: medical, dental, and vision plans\n\n - Team love: We love hanging out, and we do quarterly off sites\n\n - Flexible time off: take what you need\n\n - More: catered meals, transportation, gym, and a $10k annual L&D budget\n\n - Salary Range: $120,000 - $140,000 per year\n\nVapi is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive team.\n\n","compensation":{"compensationTierSummary":"$120K – $140K • Offers Equity","scrapeableCompensationSalarySummary":"$120K - $140K","compensationTiers":[{"id":"49c2ccf0-4324-44ec-adfc-4e2e5912389c","tierSummary":"$120K – $140K • Offers Equity","title":"Tier 1","additionalInformation":null,"components":[{"id":"536808df-9741-454f-bb65-bf68690f3e8f","summary":"$120K – $140K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":120000,"maxValue":140000},{"id":"4ff45f95-1643-47f2-9500-503a073c3e36","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":120000,"maxValue":140000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"8db6bb9c-5cc7-41ad-b978-0401e7a8143e","title":"Chief of Staff","department":"G&A","team":"Office of the CEO","employmentType":"FullTime","location":"San Francisco","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-07-28T18:18:03.949+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"94105","addressRegion":"California","streetAddress":"150 Spear Street, Suite 1100","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/vapi/8db6bb9c-5cc7-41ad-b978-0401e7a8143e","applyUrl":"https://jobs.ashbyhq.com/vapi/8db6bb9c-5cc7-41ad-b978-0401e7a8143e/application","descriptionHtml":"Voice AI that resolves, not transfers.
Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.
The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth
The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M
Why We’re Hiring This Role:
Vapi is scaling fast, and the CEO's time is the company's scarcest resource. We're hiring a Chief of Staff to be a true force multiplier: someone who can take an ambiguous, high-stakes problem, run it to ground, and either solve it directly or stand up the team and process to solve it. This is not a scheduling or note-taking role. It's a role for a builder who wants to operate at the center of the company, touch every function, and grow into a broad operating leader. If you've founded something, been a founding employee, or thrived in the chaos of an early-stage company, you'll feel at home here.
What You’ll Do:
30 Day: Embed with the CEO and the leadership team. Learn the product deeply enough to speak credibly with customers and engineers, sit in on every major meeting, and build a clear map of how the company runs today: goals, metrics, open decisions, and where things are stuck. Start owning the operating cadence (leadership meetings, agendas, follow-ups) so nothing falls through the cracks.
60 Day: Take full ownership of one or two ambiguous, cross-functional problems the CEO cares about — the kind that don't have an obvious owner — and drive them to measurable outcomes. Tighten planning and reporting: get to a crisp view of company metrics and OKRs, and make sure priorities are clear and progress is visible.
90 Day: Operate as a trusted extension of the CEO. Represent them in meetings, make and communicate decisions on their behalf, and run key company processes (planning, board prep, all-hands, key hiring loops). Identify the next set of high-leverage problems and either own them or build the team to own them.
Who You Are:
A strong business generalist with a technical bent — you don't need to write production code, but you can go deep on a technical product, conduct meetings with engineers, and reason about how the product and market fit together.
You’ve either founded a company, been a founding employee, or otherwise operated with a high degree of ownership in a fast-moving environment. (Prior \"Chief of Staff\" experience is not required — we care about the operating instinct, not the title.)
A fast learner who can pick up an unfamiliar domain quickly and get to competence faster than seems reasonable.
Exceptionally organized. You bring order to ambiguity, track the details, and make sure things actually get done.
Comfortable owning a broad and shifting set of responsibilities. One week strategy you’re focused on strategy, the next week operations, the next week a critical hire.
Ideally, some consulting, banking, or similar structured-problem-solving background. You know how to break down a messy problem and communicate crisply to executives.
High trust, high judgment, and low ego. You're happy to do the unglamorous work and to give away the wins.
How We Work:
Build something worthy of love
Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.
Commit and follow through
We finish what we start and build trust by being people others can count on.
Why not today?
We value urgency and momentum. The fastest path to customer value usually wins.
Seek raw input
We go directly to customers, data, and teammates instead of relying on summaries or assumptions.
It’s our problem
We operate as one team. We share credit, own mistakes together, and support each other when things get hard.
Be direct and kind
We give feedback clearly, respectfully, and without delay.
Why Vapi:
Generational impact: Build the human interface for every business
Ownership culture: a large portion of our workforce is former founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A
What We Offer:
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget
Voice AI that resolves, not transfers.
Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.
The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth
The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M
Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
We're scaling fast, and how we develop, reward, and support our people needs to keep pace with the business
We're ready for a dedicated People leader, reporting to the CEO, to own everything post-hire: performance, comp, culture, L&D, and HR operations (Talent Acquisition is a separate function you'll partner with)
Most of this doesn't exist yet. You'll build it from scratch, not inherit it
30 Day:
Meet leadership, managers, and employees across the company; audit current programs, systems, and compliance; establish your operating rhythm with the CEO and Head of Talent
60 Day:
Deliver a diagnosis of the People function and a prioritized 12-month roadmap; ship quick wins on the most urgent gaps; stand up baseline people metrics the exec team can rely on
90 Day:
Launch the first major program from your roadmap (performance cycle or comp bands); put manager development in motion; operate as a trusted thought partner to the leadership team
8+ years in People/HR, including leading the function at a high-growth tech company
A builder: you've created performance, comp, and culture programs from scratch, not just run inherited ones
Strong judgment on hard calls: employee relations, managing out, restructures. Direct, kind, and decisive
Data-driven: you build and defend people metrics with an executive team
Low ego, high ownership: comfortable being hands-on while building the team underneath you
Build something worthy of love
Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.
Commit and follow through
We finish what we start and build trust by being people others can count on.
Why not today?
We value urgency and momentum. The fastest path to customer value usually wins.
Seek raw input
We go directly to customers, data, and teammates instead of relying on summaries or assumptions.
It’s our problem
We operate as one team. We share credit, own mistakes together, and support each other when things get hard.
Be direct and kind
We give feedback clearly, respectfully, and without delay.
Generational impact: Build the human interface for every business
Ownership culture: Many of us are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget