Voxel is building the future of Computer Vision and Machine Learning for operations, risk, and safety. We use computer vision and AI to enable existing security cameras to automatically detect hazards and high-risk activities, keep people safe and drive operational efficiencies. Our technology addresses the key cost drivers for workers’ compensation, general liability, and property damage, which cost US employers over $500 billion annually.
General Application – Future Opportunities
At Voxel, we’re always looking to connect with talented, mission-driven individuals who are excited about using AI to make the workplace safer and more efficient.
Even if we don’t have a role open today that matches your background, we’d still love to hear from you. We regularly review general applications and reach out when there’s a strong fit with upcoming opportunities across teams like Customer Success, Sales, Engineering, Product, and Operations.
Depending on your background and interests, you could:
Partner with customers to translate AI-driven insights into meaningful operational and safety improvements
Analyze data to identify trends, risks, and opportunities for impact
Build and scale systems, products, or processes that drive real-world outcomes
Support onboarding, implementation, and long-term customer success
Collaborate cross-functionally with Product, Engineering, and Go-To-Market teams
Contribute to playbooks, tools, and best practices as we grow
We’re excited to hear from you if you:
Are passionate about improving safety, operations, or risk through technology
Have experience or interest in areas like engineering, data, product, sales, customer success, safety/EHS, or operations
Enjoy solving complex, real-world problems
Are comfortable working in a fast-paced, collaborative environment
Take ownership and are eager to make an impact
Experience in warehouse, logistics, manufacturing, or industrial environments
Familiarity with AI, computer vision, or SaaS platforms
Background in safety, risk management, or EHS
Experience in a startup or high-growth environment
Strong analytical or technical skillset
When applying, please share:
Your resume or LinkedIn profile
A short note on what types of roles or teams interest you
Anything else you’d like us to know about your experience or goals
Our team reviews general applications on an ongoing basis. If there’s a potential match, we’ll reach out to start a conversation.
Join a visionary team revolutionizing safety and operations, directly impacting the well-being of millions of essential workers. This is your chance to build an extraordinary business and foster a vibrant company culture that demands your absolute best. Alongside AI experts, experienced entrepreneurs, and passionate problem-solvers, you'll play a pivotal role in shaping the company's growth trajectory and market position.
Benefits:
Extensive / generous health, dental, and vision insurance
Highly competitive paid parental leave and support system
Ownership in the business through an Equity Incentive Plan
Generous paid time off and / or flexible work arrangements
Daily meals in-office, vibrant company events, team-building
401K retirement plan, HSA options, pre-tax commuter benefits
Industrial labor powers our world and protecting the people who do that work is both a moral imperative and a business advantage. At Voxel, we're transforming workplace safety and operational efficiency through AI-driven computer vision technology that helps organizations see unseen risks before incidents occur.
Voxel's platform enables Fortune 500 safety and operations leaders to uncover root causes, drive proactive risk reduction, and make smarter, data-driven decisions. Our Solutions Engineering team ensures customers successfully adopt, deploy, and scale Voxel across complex enterprise environments.
As a Tier 3 Support Engineer at Voxel, you are the deepest technical escalation point in our support organization, the last line of defense before Engineering. You will own the most complex, high-severity issues across our platform, working at the code and infrastructure level to diagnose root causes and drive permanent fixes. You'll serve as a critical bridge between Support, Engineering, and Product, influencing how we build for reliability and scale.
This role is built for a seasoned engineer who combines deep technical expertise with strong customer instincts and a passion for solving problems others can't.
Own resolution of the most complex, high-severity escalations across Voxel's platform, including issues spanning edge hardware, networking, AI inference, and cloud infrastructure.
Conduct root cause analysis at the code, configuration, and infrastructure level, partnering directly with Engineering to drive permanent fixes.
Act as the authoritative technical escalation point for Tier 2, Customer Success, and Solutions Engineering teams.
Interface directly with enterprise customer IT, security, and engineering stakeholders during critical incidents, providing clear communication and decisive guidance.
Contribute to platform improvements by identifying systemic failure patterns and advocating for engineering investments that reduce support burden.
Define and maintain advanced troubleshooting frameworks, escalation criteria, and internal knowledge resources for the broader support organization.
Drive post-incident reviews and ensure learnings are documented and acted upon across teams.
Participate in on-call rotations for critical escalations and high-priority customer environments.
Required Qualifications
2- 4 years of experience in technical support engineering, site reliability engineering, or a senior infrastructure/platform role.
Deep expertise in networking and systems (TCP/IP, routing, firewalls, VPNs, Linux internals, edge/IoT architectures).
Ability to read and navigate source code (Python, Typescript, Go, and SQL) to diagnose issues and collaborate effectively with engineering teams and push PRs to edit configuration files
Proven track record of owning and resolving high-severity, multi-stakeholder incidents end-to-end.
Strong executive communication skills; able to lead technical bridges with enterprise customers under pressure.
Experience building internal technical documentation, escalation frameworks, or support tooling.
Nice to Have
Hands-on experience with AI/ML inference pipelines, computer vision systems, or video analytics platforms.
Familiarity with cloud infrastructure and observability tooling (AWS/Azure/GCP, Datadog, Grafana, etc.).
Background in warehouse, logistics, manufacturing, or industrial environments.
Relevant certifications (Network+, Security+, AWS Cloud Practitioner).
Join a visionary team revolutionizing safety and operations, directly impacting the well-being of millions of essential workers. This is your chance to build an extraordinary business and foster a vibrant company culture that demands your absolute best. Alongside AI experts, experienced entrepreneurs, and passionate problem-solvers, you'll play a pivotal role in shaping the company's growth trajectory and market position.
Benefits:
Extensive / generous health, dental, and vision insurance
Highly competitive paid parental leave and support system
Ownership in the business through an Equity Incentive Plan
Generous paid time off and / or flexible work arrangements
Daily meals in-office, vibrant company events, team-building
401K retirement plan, HSA options, pre-tax commuter benefits
Industrial labor powers our world and protecting the people who do that work is both a moral imperative and a business advantage. At Voxel, we're transforming workplace safety and operational efficiency through AI-driven computer vision technology that helps organizations see unseen risks before incidents occur.
Voxel's platform enables Fortune 500 safety and operations leaders to uncover root causes, drive proactive risk reduction, and make smarter, data-driven decisions. Our Solutions Engineering team ensures customers successfully adopt, deploy, and scale Voxel across complex enterprise environments.
Reporting directly to the CMO, the Director of Demand Generation is a senior, hands-on leader who owns the full demand engine — strategy and execution. You will build and run integrated, multi-channel programs that generate measurable pipeline across our North American market, with direct ownership of digital marketing, inbound pipeline creation, and account-based experience programs tailored to our industrial ICP segments.
This is not a purely strategic role. We're looking for someone who can architect the demand framework and roll up their sleeves to operate it — writing campaign briefs, managing paid channels, building nurture flows, and pulling performance reports themselves.
Demand Generation Strategy & Execution — Own the North American demand generation plan end-to-end, translating company growth goals into integrated campaign programs across digital, ABM, field events, webinars, and partner channels. Set targets, allocate budget, and hold accountability for pipeline contribution.
Digital Marketing & Inbound Pipeline Ownership — Directly manage and optimize paid search, paid social, SEO/content distribution, and marketing automation to drive inbound pipeline. You will be hands-on in platform execution — building campaigns in HubSpot, managing spend in Google and LinkedIn, and continuously optimizing for CPL, MQL quality, and conversion rates.
ABX Orchestration — Lead account-based experience programs for priority ICP segments across manufacturing, supply chain, warehousing, and logistics. Develop executive engagement programs, industry-specific content plays, and targeted digital sequences that advance strategic accounts.
Partner GTM Support — Execute \"to/through/with\" partner marketing activities aligned to our global partner marketing framework, supporting channel and alliance partners with co-marketing programs and joint demand generation.
Sales & BDR Alignment — Work closely with Sales Development and Field Sales to define lead management SLAs, optimize handoff and follow-up processes, and ensure tight alignment on ICP targeting, messaging, and pipeline attribution.
Data-Driven Performance Management — Own the demand generation reporting framework in partnership with RevOps. Build and maintain dashboards tracking funnel performance, channel efficiency, and pipeline influence — and use that data to make fast, informed optimization decisions.
Team & Budget Leadership — Manage a small but growing team, external agencies, and a meaningful demand gen budget. Hire, develop, and hold the bar on output quality and business impact.
7–10 years of B2B demand generation experience, with at least 3 years in a senior or lead role owning pipeline targets in a high-growth technology company.
Proven operator with hands-on digital marketing chops — you have personally managed paid search and paid social campaigns, built HubSpot workflows, and can diagnose funnel performance at the channel level without relying on an analyst to pull the data for you.
Inbound pipeline builder — demonstrated track record of building inbound engines (SEO, content, paid, automation) that generate consistent, qualified pipeline, not just MQL volume.
ABM fluency — experience running account-based programs using 6sense or equivalent, with a clear point of view on how to tier accounts, personalize outreach, and measure account engagement.
Industrial or enterprise SaaS background preferred — experience marketing complex technology solutions to operations, EHS, risk, or supply chain buyers is a strong differentiator.
Tech stack depth — hands-on proficiency with Salesforce, HubSpot, 6sense, and LinkedIn Campaign Manager. Comfortable owning these tools directly, not just overseeing others who use them.
Why Join Us?
Join a visionary team revolutionizing safety and operations, directly impacting the well-being of millions of essential workers. This is your chance to build an extraordinary business and foster a vibrant company culture that demands your absolute best. Alongside AI experts, experienced entrepreneurs, and passionate problem-solvers, you'll play a pivotal role in shaping the company's growth trajectory and market position. Enjoy a competitive salary, benefits, and a dynamic work environment.
Benefits:
Extensive / Generous health, dental, and vision insurance.
Highly competitive paid parental leave and support system.
Ownership in the business through an Equity Incentive Plan.
Generous paid time off
Daily meals in-office, vibrant company events, team-building.
401K retirement plan, HSA options, pre-tax Commuter Card.
Strong analytical instincts — you make decisions from data, can build a pipeline model in a spreadsheet, and communicate performance clearly to senior stakeholders.
AI-forward mindset — active interest in applying AI tools to accelerate campaign development, audience targeting, content personalization, and channel optimization.
Industrial labor powers our world and protecting the people who do that work is both a moral imperative and a business advantage. At Voxel, we're transforming workplace safety and operational efficiency through AI-driven computer vision technology that helps organizations see unseen risks before incidents occur.
Voxel's platform enables Fortune 500 safety and operations leaders to uncover root causes, drive proactive risk reduction, and make smarter, data-driven decisions. Our Solutions Engineering team ensures customers successfully adopt, deploy, and scale Voxel across complex enterprise environments.
As a Solutions Architect, Enterprise IT at Voxel, you'll be the technical expert on our largest enterprise deals. Partnering with our sales and account teams, you'll work directly with customers' corporate IT, security, and infrastructure teams to design how Voxel's edge AI platform fits into their environments, from network access and device management to security and compliance requirements.
You'll lead technical discussions with prospective and existing customers, turn complex requirements into clear, workable solutions, and act as the bridge between customers and Voxel's Product and Engineering teams to ensure our platform integrates seamlessly at scale.
This role is built for a seasoned enterprise IT expert who is just as comfortable whiteboarding a solution with a customer's IT team as they are aligning internal stakeholders around it.
Lead technical discovery with enterprise IT, security, and infrastructure teams to understand their environments, requirements, and constraints.
Design tailored solutions that meet each customer's technical requirements, including network access and bandwidth, device management, and security.
Partner with Sales and Customer Success teams on large enterprise deals to resolve technical blockers.
Own Voxel's compliance with customer security requirements, leading security reviews, IT questionnaires, and architecture approvals as the technical point of contact.
Create clear, customer-facing solution documents and architecture diagrams that translate complex technical requirements into decisions customers can act on.
Work closely with our Deployment team to ensure agreed-upon solutions are implemented successfully.
Serve as the senior escalation point for complex enterprise IT, network, and security challenges throughout the sales process and deployment.
Act as the voice of enterprise customers to Product and Engineering, translating customer needs into technical requirements that shape the product roadmap.
Build reusable reference architectures and solution patterns that make it faster to say yes to future enterprise requirements.
Required Qualifications
6–8 years of experience in solutions architecture, sales engineering, or enterprise IT/network engineering roles.
Deep expertise in corporate IT networking and systems (TCP/IP, routing, firewalls, VPNs, Linux internals, edge/IoT architectures)
Experience leading technical discussions with senior technical stakeholders across enterprise IT, security, and infrastructure teams.
Proven ability to gather requirements from enterprise customers and translate them into clear technical requirements for Engineering.
Strong track record of creating customer-facing technical documentation, solution designs, and architecture diagrams.
Familiarity with enterprise security requirements and processes, such as security reviews, IT questionnaires, and compliance frameworks like SOC 2 or ISO 27001.
Nice to Have
Hands-on experience with 802.1X, certificate management/PKI, or enterprise device management.
Background working with large multi-site environments such as warehouses, distribution centers, or retail.
Relevant certifications such as CCNP, CISSP, or equivalent.
Who We Are
Industrial labor powers our world, and protecting the people who do that work is both a moral imperative and a business advantage. At Voxel, we're transforming workplace safety and operational efficiency with AI-driven computer vision that turns existing security cameras into a system for spotting hazards and high-risk activity before incidents happen.
Our site intelligence platform helps safety and operations leaders at Fortune 500 grocers, retailers, manufacturers, and logistics providers uncover root causes, reduce risk proactively, and make smarter, data-driven decisions. Based in San Francisco with team members around the globe, Voxel is backed by leading venture investors.
The Role
As a Technical Implementation Specialist, you'll be the hands-on owner of getting Voxel live at customer sites. Once a deal is signed, you take the deployment plan and make it real: connecting cameras, configuring our edge devices, working through network and security requirements with customer IT teams, and validating that everything performs as expected.
You'll partner closely with Solutions Engineering, Customer Success, and Engineering to deliver smooth, repeatable rollouts across single and multi-site environments. This role is critical to fast time-to-value for our customers and to scaling our deployment process as we grow.
What You'll Do
Execute end-to-end technical implementations, from kickoff and site readiness through go-live and handoff to Customer Success.
Configure and deploy Voxel's edge AI platform, including camera integration, device setup, and connectivity validation.
Work directly with customer IT, network, and security teams to complete network readiness checks, firewall and proxy configuration, and access requirements.
Produce technical documentation that helps customers secure internal IT and security approvals.
Troubleshoot deployment issues across networking, camera systems, and edge hardware, escalating toEngineering when needed.
Manage implementation timelines, track progress, and communicate status, risks, and next steps clearly to internal and customer stakeholders.
Coordinate onsite installations, including travel to customer sites for more complex deployments.
Contribute to and continuously improve implementation playbooks, checklists, and best practices so deployments get faster and more consistent.
Capture customer feedback and deployment friction and share it with Product and Engineering to improve the platform.
What We're Looking For
Required Qualifications
3–6 years of experience in technical implementation, deployment engineering, network or systems administration, or a similar customer-facing technical role.
Solid working knowledge of networking and security fundamentals: TCP/IP, VLANs, routing, firewalls, proxies, VPNs, and SSL.
Hands-on experience with security camera or video surveillance systems (IP cameras, NVRs/VMS, RTSP streams), or the ability to learn new camera systems quickly.
Experience managing multiple technical projects at once and driving them to completion on schedule.
Clear, confident communication with both technical and non-technical stakeholders.
Comfortable operating independently in a fast-paced, evolving environment.
Willingness to travel to customer sites as needed.
Nice to Have
Experience deploying edge computing, IoT, or AI/computer vision solutions.
Familiarity with cloud networking (AWS, Azure, or GCP).
Background in warehouse, logistics, manufacturing, or other industrial environments.
Familiarity with workplace safety programs or EH&S practices.
Relevant certifications (CCNA, Network+, Security+, PMP, or similar).
Why Join Us
Join a team that's directly improving the safety and well-being of millions of essential workers. You'll work alongside AI experts, experienced entrepreneurs, and passionate problem-solvers, and play a real role in shaping how Voxel scales.
Benefits: generous health, dental, and vision insurance; competitive paid parental leave; equity through our Equity Incentive Plan; generous PTO and flexible work arrangements; daily in-office meals, team events, and team-building; 401(k), HSA/FSA options, and a pre-tax commuter card.
","descriptionPlain":"Who We Are\n\nIndustrial labor powers our world, and protecting the people who do that work is both a moral imperative and a business advantage. At Voxel, we're transforming workplace safety and operational efficiency with AI-driven computer vision that turns existing security cameras into a system for spotting hazards and high-risk activity before incidents happen.\n\nOur site intelligence platform helps safety and operations leaders at Fortune 500 grocers, retailers, manufacturers, and logistics providers uncover root causes, reduce risk proactively, and make smarter, data-driven decisions. Based in San Francisco with team members around the globe, Voxel is backed by leading venture investors.\n\nThe Role\n\nAs a Technical Implementation Specialist, you'll be the hands-on owner of getting Voxel live at customer sites. Once a deal is signed, you take the deployment plan and make it real: connecting cameras, configuring our edge devices, working through network and security requirements with customer IT teams, and validating that everything performs as expected.\n\nYou'll partner closely with Solutions Engineering, Customer Success, and Engineering to deliver smooth, repeatable rollouts across single and multi-site environments. This role is critical to fast time-to-value for our customers and to scaling our deployment process as we grow.\n\nWhat You'll Do\n\n - Execute end-to-end technical implementations, from kickoff and site readiness through go-live and handoff to Customer Success.\n\n - Configure and deploy Voxel's edge AI platform, including camera integration, device setup, and connectivity validation.\n\n - Work directly with customer IT, network, and security teams to complete network readiness checks, firewall and proxy configuration, and access requirements.\n\n - Produce technical documentation that helps customers secure internal IT and security approvals.\n\n - Troubleshoot deployment issues across networking, camera systems, and edge hardware, escalating toEngineering when needed.\n\n - Manage implementation timelines, track progress, and communicate status, risks, and next steps clearly to internal and customer stakeholders.\n\n - Coordinate onsite installations, including travel to customer sites for more complex deployments.\n\n - Contribute to and continuously improve implementation playbooks, checklists, and best practices so deployments get faster and more consistent.\n\n - Capture customer feedback and deployment friction and share it with Product and Engineering to improve the platform.\n\nWhat We're Looking For\n\nRequired Qualifications\n\n - 3–6 years of experience in technical implementation, deployment engineering, network or systems administration, or a similar customer-facing technical role.\n\n - Solid working knowledge of networking and security fundamentals: TCP/IP, VLANs, routing, firewalls, proxies, VPNs, and SSL.\n\n - Hands-on experience with security camera or video surveillance systems (IP cameras, NVRs/VMS, RTSP streams), or the ability to learn new camera systems quickly.\n\n - Experience managing multiple technical projects at once and driving them to completion on schedule.\n\n - Clear, confident communication with both technical and non-technical stakeholders.\n\n - Comfortable operating independently in a fast-paced, evolving environment.\n\n - Willingness to travel to customer sites as needed.\n\nNice to Have\n\n - Experience deploying edge computing, IoT, or AI/computer vision solutions.\n\n - Familiarity with cloud networking (AWS, Azure, or GCP).\n\n - Background in warehouse, logistics, manufacturing, or other industrial environments.\n\n - Familiarity with workplace safety programs or EH&S practices.\n\n - Relevant certifications (CCNA, Network+, Security+, PMP, or similar).\n\n\n\nWhy Join Us\n\nJoin a team that's directly improving the safety and well-being of millions of essential workers. You'll work alongside AI experts, experienced entrepreneurs, and passionate problem-solvers, and play a real role in shaping how Voxel scales.\n\nBenefits: generous health, dental, and vision insurance; competitive paid parental leave; equity through our Equity Incentive Plan; generous PTO and flexible work arrangements; daily in-office meals, team events, and team-building; 401(k), HSA/FSA options, and a pre-tax commuter card.\n\n","compensation":{"compensationTierSummary":"$100K – $130K • Offers Equity","scrapeableCompensationSalarySummary":"$100K - $130K","compensationTiers":[{"id":"89271e51-88f3-4065-aa48-df428ef8734e","tierSummary":"$100K – $130K • Offers Equity","title":null,"additionalInformation":null,"components":[{"id":"d0b295ef-a2bc-4c1d-bb2c-d00b13f62649","summary":"$100K – $130K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":100000,"maxValue":130000},{"id":"d040a01c-a86e-4e1b-8c33-3d426d060748","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":100000,"maxValue":130000},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}}],"apiVersion":"1"}