Edinburgh
London
Wordsmith is building the legal operations platform for in-house teams, and we are growing fast.
We believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents, and disconnected systems.
Wordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgment matters, and every step is captured as work happens.
We are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend, and become a function the business can run with.
More than 500 companies, including Financial Times, Safelite, Trip.com, Canva, Starling, and Sage, use Wordsmith. Backed by $100M from Index Ventures, General Catalyst, Highland Europe, and others, we are building one of the defining companies in legal AI.
Legal Solutions Engineers turn the product into real outcomes for customers.
You’ll work with customers after purchase to design, configure, and implement legal workflows inside Wordsmith. This role sits close to the customer, helping them embed the platform into how their legal function actually operates.
It’s part implementation, part problem solving, and part advisory. You’ll combine legal understanding with product knowledge to help customers get meaningful value from the platform.
Customer Implementation
Lead implementation projects for new customers
Design workflows and automation tailored to each organisation
Configure the platform to support real legal use cases
Solution Design
Work directly with legal teams and Legal Ops leaders to understand how they operate
Translate legal processes into structured workflows and AI-enabled automation
Advise on best practices for implementing legal technology
Customer Success & Expansion
Support onboarding and early adoption
Help customers expand into additional workflows and use cases
Partner with Account Management to identify growth opportunities
Product Feedback
Surface patterns, insights, and recurring requests to Product and Engineering
Help shape how the product evolves based on real usage
Experience in legal tech, legal operations, or process transformation
Strong understanding of how in-house legal teams work
Ability to manage customer projects and guide stakeholders through change
Comfortable working across legal and technical domains
Structured thinker — you can turn messy processes into clear systems
Strong communication skills and confidence working directly with customers
Typical backgrounds include:
Legal Engineers
Legal Operations professionals
Lawyers who have moved into legal tech
Implementation or solutions consultants in SaaS with a legal background
We’re an in-office team in Edinburgh. We work together because it helps us collaborate closely across product, engineering, and customer teams. You should expect to be in the office as your default.
This is a high ownership role. You’ll be trusted to run projects, work directly with customers, and drive outcomes without heavy oversight.
The problems are often not fully defined. Part of the role is bringing structure and clarity to how legal work gets done.
The value of legal technology comes from how it’s implemented.
Legal Solutions Engineers ensure customers successfully embed Wordsmith into their workflows and see real impact.
This role sits at the centre of that.
Direct impact on customer outcomes and product adoption
Close collaboration with Product, Engineering, and GTM teams
A chance to shape how legal teams use AI in practice
Competitive salary and meaningful equity
Edinburgh/London
Wordsmith is building the legal operations platform for in-house teams, and we are growing fast.
We believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents, and disconnected systems.
Wordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgment matters, and every step is captured as work happens.
We are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend, and become a function the business can run with.
More than 500 companies, including Financial Times, Safelite, Trip.com, Canva, Starling, and Sage, use Wordsmith. Backed by $100M from Index Ventures, General Catalyst, Highland Europe, and others, we are building one of the defining companies in legal AI.
Our engineering team is not using AI as a feature. It’s how we build.
Engineers here are expected to explore, test, and apply AI directly in how we design and ship product. There’s no heavy process, no layers of approval, and no hesitation around new approaches.
If something works, we use it. If it doesn’t, we move on quickly.
You’ll have the freedom to experiment, shape how AI is used in the product, and push beyond the patterns most teams are still stuck in.
You’ll build product features end to end, working across frontend and backend, and ship AI-native workflows used by real customers.
You’ll work closely with design, product, and legal engineers to turn complex problems into simple, high-quality user experiences.
This is a role for someone who wants to move fast, stay close to users, and have a real impact on what gets built.
Own features end to end across frontend and backend
Build AI-native workflows using LLMs and structured data
Collaborate closely with design, product, and legal engineering
Ship quickly, learn from users, and iterate
Contribute to architecture, tooling, and engineering practices
Help define how we use AI across the product
4+ years building high-quality web products
Strong experience with modern frontend tools (React, Next.js, TypeScript)
Backend experience (Python, Node, AWS or similar)
Strong product instincts — you care about UX, clarity, and outcomes
Comfortable working in fast-moving environments with evolving systems
Interest in AI and how it changes how software is built
Bonus:
Experience with LLMs, prompt design, or AI workflows
Background in building internal tools or complex workflows
We’re an in-office team in Edinburgh/London. We work together because it helps us build faster, collaborate closely, and make better product decisions. You should expect to be in the office as your default.
This is a high trust environment. Engineers have real ownership over what they build and how they build it.
We keep process light and focus on shipping, learning, and improving quickly.
Real ownership over product and technical decisions
The chance to work at the frontier of AI-native product development
A team of engineers, designers, and domain experts working closely together
Competitive salary and meaningful equity
We’re growing quickly, shipping fast, and solving real problems for customers.
The product is evolving rapidly, and engineering plays a central role in how far and how fast we can go.
If you want to build with AI as a core part of your workflow, not just a layer on top, this is a strong place to do it.
Edinburgh
Wordsmith is building the legal operations platform for in-house teams, and we are growing fast.
We believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents, and disconnected systems.
Wordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgment matters, and every step is captured as work happens.
We are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend, and become a function the business can run with.
More than 500 companies, including Financial Times, Safelite, Trip.com, Canva, Starling, and Sage, use Wordsmith. Backed by $100M from Index Ventures, General Catalyst, Highland Europe, and others, we are building one of the defining companies in legal AI.
The Role
We’re hiring a Sales Development Representative (SDR) to spearhead our outbound engine and book high-quality opportunities with in-house legal teams.
This is the frontline of our growth. You’ll be responsible for finding the right accounts, crafting compelling outreach, and breaking into companies. You’ll work hand-in-hand with our Account Executives (AEs) and Marketing teams to build a predictable pipeline.
This is an early-stage environment. Things move fast, priorities shift, and there isn’t always a clear playbook. You’ll need to be resilient, highly organized, and willing to experiment with new ways to get a prospect’s attention.
What you’ll do
Build and execute targeted outbound campaigns (email, cold calling, LinkedIn) to general counsel and legal leaders.
Consistently hit and exceed monthly meeting-booked and pipeline targets.
Partner closely with AEs to strategize on key accounts and ensure smooth handoffs.
Act as a feedback loop for Marketing and Product by tracking what messaging resonates most with the market.
Maintain meticulous CRM data — keeping track of accounts, prospects, and outreach activity.
What we’re looking for
SaaS sales or lead generation experience (experience selling to legal, finance, or compliance is a major plus, but not required).
A relentless work ethic — you aren't afraid of the phone and view \"no\" as data, not a deterrent.
Strong written and verbal communication skills; you can cut through the noise with clear, value-led messaging.
High curiosity and coachability; you want to master the product, the market, and the art of sales.
High ownership — you take responsibility for outcomes, not just logging activities.
Organized, consistent, and reliable with excellent time management.
We’re an in-office team. We work together because it makes us faster, sharper, and more effective. You should expect to be in the office our out visiting clients as your default.
This is a high performance environment. We set a high bar, move quickly, and expect people to take ownership of real problems.
There isn’t always a clear path. The people who do well here figure things out, stay close to the work, and keep pushing until they get to the right outcome.
This role requires patience, structure, and strong judgement. You’ll be trusted to run complex deals with a high degree of autonomy.
We’re in a period of strong momentum — growing quickly, winning new customers, and expanding into larger accounts.
The product is landing well, the market is ready, and the team is scaling to meet demand.
If you want to be in the room, close meaningful deals, and grow quickly in a high bar environment, this is one of the best places to do it.
","descriptionPlain":"SALES DEVELOPMENT REPRESENTATIVE\n\nEdinburgh\n\n \n\n\nWORDSMITH\n\nWordsmith is building the legal operations platform for in-house teams, and we are growing fast.\n\nWe believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents, and disconnected systems.\n\nWordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgment matters, and every step is captured as work happens.\n\nWe are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend, and become a function the business can run with.\n\nMore than 500 companies, including Financial Times, Safelite, Trip.com, Canva, Starling, and Sage, use Wordsmith. Backed by $100M from Index Ventures, General Catalyst, Highland Europe, and others, we are building one of the defining companies in legal AI.\n\n\n\nThe Role\n\nWe’re hiring a Sales Development Representative (SDR) to spearhead our outbound engine and book high-quality opportunities with in-house legal teams.\n\nThis is the frontline of our growth. You’ll be responsible for finding the right accounts, crafting compelling outreach, and breaking into companies. You’ll work hand-in-hand with our Account Executives (AEs) and Marketing teams to build a predictable pipeline.\n\nThis is an early-stage environment. Things move fast, priorities shift, and there isn’t always a clear playbook. You’ll need to be resilient, highly organized, and willing to experiment with new ways to get a prospect’s attention.\n\nWhat you’ll do\n\n - Build and execute targeted outbound campaigns (email, cold calling, LinkedIn) to general counsel and legal leaders.\n\n - Consistently hit and exceed monthly meeting-booked and pipeline targets.\n\n - Partner closely with AEs to strategize on key accounts and ensure smooth handoffs.\n\n - Act as a feedback loop for Marketing and Product by tracking what messaging resonates most with the market.\n\n - Maintain meticulous CRM data — keeping track of accounts, prospects, and outreach activity.\n\nWhat we’re looking for\n\n - SaaS sales or lead generation experience (experience selling to legal, finance, or compliance is a major plus, but not required).\n\n - A relentless work ethic — you aren't afraid of the phone and view \"no\" as data, not a deterrent.\n\n - Strong written and verbal communication skills; you can cut through the noise with clear, value-led messaging.\n\n - High curiosity and coachability; you want to master the product, the market, and the art of sales.\n\n - High ownership — you take responsibility for outcomes, not just logging activities.\n\n - Organized, consistent, and reliable with excellent time management.\n\n\nHOW WE WORK\n\nWe’re an in-office team. We work together because it makes us faster, sharper, and more effective. You should expect to be in the office our out visiting clients as your default.\n\nThis is a high performance environment. We set a high bar, move quickly, and expect people to take ownership of real problems.\n\nThere isn’t always a clear path. The people who do well here figure things out, stay close to the work, and keep pushing until they get to the right outcome.\n\nThis role requires patience, structure, and strong judgement. You’ll be trusted to run complex deals with a high degree of autonomy.\n\n \n\n\nWHY WORDSMITH\n\nWe’re in a period of strong momentum — growing quickly, winning new customers, and expanding into larger accounts.\n\nThe product is landing well, the market is ready, and the team is scaling to meet demand.\n\nIf you want to be in the room, close meaningful deals, and grow quickly in a high bar environment, this is one of the best places to do it.\n\n"},{"id":"ddbc4f1c-7198-4342-ab1a-97f53533a83a","title":"Product Designer","department":"R&D","team":"Design","employmentType":"FullTime","location":"Edinburgh","secondaryLocations":[{"location":"London","address":{"postalAddress":{"addressRegion":"City of London","addressCountry":"United Kingdom","addressLocality":"London"}}}],"publishedAt":"2026-05-29T09:54:34.962+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"Edinburgh ","addressCountry":"United Kingdom","addressLocality":"Edinburgh"}},"jobUrl":"https://jobs.ashbyhq.com/wordsmith/ddbc4f1c-7198-4342-ab1a-97f53533a83a","applyUrl":"https://jobs.ashbyhq.com/wordsmith/ddbc4f1c-7198-4342-ab1a-97f53533a83a/application","descriptionHtml":"Edinburgh
Wordsmith is building the legal operations platform for in-house teams, and we are growing fast.
We believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents, and disconnected systems.
Wordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgment matters, and every step is captured as work happens.
We are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend, and become a function the business can run with.
More than 500 companies, including Financial Times, Safelite, Trip.com, Canva, Starling, and Sage, use Wordsmith. Backed by $100M from Index Ventures, General Catalyst, Highland Europe, and others, we are building one of the defining companies in legal AI.
We're looking for someone who lives at the intersection of design and code. You'll work directly with product and engineering to frame the problem, design the flows, then prototype, build, and polish the experiences that make Wordsmith feel effortless, even when the workflows underneath are anything but. This role suits someone who thinks like a designer and builds like an engineer, or the other way round.
You'll design products where the behaviour is not always fixed, the inputs are messy, and the outcome still has to feel simple and reliable. You'll own that outcome end to end, and you'll be trusted to run with it on your own.
Design and build the UX and UI: the flows, components, and interactions that simplify complex legal workflows
Rapidly prototype new concepts in code to validate ideas before committing to a full build
Bridge design and engineering: turn designs into shipped code, and push design forward through technical craft
Own the quality of UI implementation across the product, from pixel-perfect execution to the small interactions that make it feel alive
Help define product direction, frame ambiguous problems, and design the end-to-end flows behind the interface
Contribute to the design system and component libraries that let the team ship faster
Use AI as part of how you work, to explore, prototype, and think past traditional UX and UI patterns
You can shape the direction of projects and bring people with you. You've earned the trust of engineers, PMs, and senior stakeholders before, and you know how to move a team without holding a mandate
You can build and ship your own front-end (TypeScript, React, CSS, animation). AI writes a lot of it now, so the real bar is taste and judgment: knowing what good looks like and getting it the last 10%
You're self-sufficient: you can take a problem from ambiguity to shipped experience on your own, no hand-holding required
You have an eye for detail and care deeply about craft, in the flows and logic as much as the pixels
You finish what you start: polished and shipped, not left at good enough
You move fast, prototyping ideas in hours, not days
You think in systems and build reusable, maintainable UI
You're excited about AI and want to help define new interaction paradigms for an entire industry
Experience building or scaling design systems
Experience building developer tools, technical products, or other complex software for expert users
Formal design training, or a track record that makes it irrelevant
A real interest in how legal work actually gets done
We're an in-office team in Edinburgh. We work together because it helps us collaborate closely, move faster, and make better product decisions. Expect the office as your default. Design sits tightly with product and engineering, so you'll be in the room for the decisions, not working in isolation.
Real ownership over product direction and design decisions
Complex, meaningful problems at the intersection of AI and real-world legal work
A small team of engineers, designers, and domain experts who ship
Competitive salary and meaningful equity
At Wordsmith, you'll build category-defining tools that change how an entire industry works. If you want your design work to have real-world impact at scale, we'd love to hear from you.
","descriptionPlain":"PRODUCT DESIGNER\n\nEdinburgh\n\n\n\n\nWORDSMITH\n\nWordsmith is building the legal operations platform for in-house teams, and we are growing fast.\n\nWe believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents, and disconnected systems.\n\nWordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgment matters, and every step is captured as work happens.\n\nWe are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend, and become a function the business can run with.\n\nMore than 500 companies, including Financial Times, Safelite, Trip.com, Canva, Starling, and Sage, use Wordsmith. Backed by $100M from Index Ventures, General Catalyst, Highland Europe, and others, we are building one of the defining companies in legal AI.\n\n\n\n\nTHE ROLE\n\nWe're looking for someone who lives at the intersection of design and code. You'll work directly with product and engineering to frame the problem, design the flows, then prototype, build, and polish the experiences that make Wordsmith feel effortless, even when the workflows underneath are anything but. This role suits someone who thinks like a designer and builds like an engineer, or the other way round.\n\nYou'll design products where the behaviour is not always fixed, the inputs are messy, and the outcome still has to feel simple and reliable. You'll own that outcome end to end, and you'll be trusted to run with it on your own.\n\n\n\n\nWHAT YOU'LL DO\n\n - Design and build the UX and UI: the flows, components, and interactions that simplify complex legal workflows\n\n - Rapidly prototype new concepts in code to validate ideas before committing to a full build\n\n - Bridge design and engineering: turn designs into shipped code, and push design forward through technical craft\n\n - Own the quality of UI implementation across the product, from pixel-perfect execution to the small interactions that make it feel alive\n\n - Help define product direction, frame ambiguous problems, and design the end-to-end flows behind the interface\n\n - Contribute to the design system and component libraries that let the team ship faster\n\n - Use AI as part of how you work, to explore, prototype, and think past traditional UX and UI patterns\n\n\n\n\nYOU MIGHT BE A FIT IF\n\n - You can shape the direction of projects and bring people with you. You've earned the trust of engineers, PMs, and senior stakeholders before, and you know how to move a team without holding a mandate\n\n - You can build and ship your own front-end (TypeScript, React, CSS, animation). AI writes a lot of it now, so the real bar is taste and judgment: knowing what good looks like and getting it the last 10%\n\n - You're self-sufficient: you can take a problem from ambiguity to shipped experience on your own, no hand-holding required\n\n - You have an eye for detail and care deeply about craft, in the flows and logic as much as the pixels\n\n - You finish what you start: polished and shipped, not left at good enough\n\n - You move fast, prototyping ideas in hours, not days\n\n - You think in systems and build reusable, maintainable UI\n\n - You're excited about AI and want to help define new interaction paradigms for an entire industry\n\n\n\n\nNICE TO HAVE\n\n - Experience building or scaling design systems\n\n - Experience building developer tools, technical products, or other complex software for expert users\n\n - Formal design training, or a track record that makes it irrelevant\n\n - A real interest in how legal work actually gets done\n\n\n\n\nHOW WE WORK\n\nWe're an in-office team in Edinburgh. We work together because it helps us collaborate closely, move faster, and make better product decisions. Expect the office as your default. Design sits tightly with product and engineering, so you'll be in the room for the decisions, not working in isolation.\n\n\n\n\nWHAT YOU CAN EXPECT\n\n - Real ownership over product direction and design decisions\n\n - Complex, meaningful problems at the intersection of AI and real-world legal work\n\n - A small team of engineers, designers, and domain experts who ship\n\n - Competitive salary and meaningful equity\n\n\n\nAt Wordsmith, you'll build category-defining tools that change how an entire industry works. If you want your design work to have real-world impact at scale, we'd love to hear from you."},{"id":"43101ccd-96de-435d-8616-126242cc7666","title":"Account Executive - Mid Market NYC","department":"GTM","team":"Sales","employmentType":"FullTime","location":"New York","secondaryLocations":[],"publishedAt":"2026-10-16T10:05:02.856+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"NY","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/wordsmith/43101ccd-96de-435d-8616-126242cc7666","applyUrl":"https://jobs.ashbyhq.com/wordsmith/43101ccd-96de-435d-8616-126242cc7666/application","descriptionHtml":"New York
Wordsmith is building the legal operations platform for in-house teams, and we are growing fast.
We believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents, and disconnected systems.
Wordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgment matters, and every step is captured as work happens.
We are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend, and become a function the business can run with.
More than 500 companies, including Financial Times, Safelite, Trip.com, Canva, Starling, and Sage, use Wordsmith. Backed by $100M from Index Ventures, General Catalyst, Highland Europe, and others, we are building one of the defining companies in legal AI.
We’re hiring an Account Executive to drive new business across in-house legal teams.
This is a full-cycle role. You’ll be responsible for building pipeline, running tight sales processes, and closing deals. You’ll work closely with SDRs, Marketing, and Product, but you own the outcome.
This is an early-stage environment. Things move fast, priorities shift, and there isn’t always a clear playbook. You’ll need to make decisions, stay close to customers, and keep momentum.
Build and close a strong pipeline of mid-market opportunities
Run high-quality discovery and demos that focus on real customer problems
Consistently hit and exceed revenue and pipeline targets
Build relationships with Legal Ops leaders, General Counsel, and Heads of Legal
Work closely with Product and Marketing to sharpen messaging and improve conversion
Maintain clean pipeline and accurate forecasts — your CRM is your operating system
3+ years of SaaS sales experience, ideally mid-market
Track record of hitting quota and closing deals (~$50k ACV)
Strong in discovery, demo, and value-led selling
Comfortable selling into complex organisations and senior stakeholders
High ownership — you take responsibility for outcomes, not just activity
Organised, consistent, and reliable with strong follow-through
We’re an in-office team in New York. We work together because it makes us faster, sharper, and more effective. You should expect to be in the office as your default.
This is a high performance environment. We set a high bar, move quickly, and expect people to take ownership of real problems.
There isn’t always a clear path. The people who do well here figure things out, stay close to the work, and keep pushing until they get to the right outcome.
This won’t suit everyone. If you’re looking for a highly structured environment or clear boundaries around pace, this likely isn’t the right fit.
Equity: Stock options with real upside
Market: Strong demand and engaged buyers
Sales cycle: 3–6 months with a mix of inbound and outbound
Support: SDR, Marketing, and Product working closely with Sales
Progression: Clear path to Enterprise AE or Sales Leadership
We’re in a period of strong momentum — growing quickly, winning new customers, and expanding into larger accounts.
The product is landing well, the market is ready, and the team is scaling to meet demand.
If you want to be in the room, close meaningful deals, and grow quickly in a high bar environment, this is one of the best places to do it.
","descriptionPlain":"ACCOUNT EXECUTIVE - MID MARKET NYC\n\nNew York\n\n\n\n\nWORDSMITH\n\nWordsmith is building the legal operations platform for in-house teams, and we are growing fast.\n\nWe believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents, and disconnected systems.\n\nWordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgment matters, and every step is captured as work happens.\n\nWe are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend, and become a function the business can run with.\n\nMore than 500 companies, including Financial Times, Safelite, Trip.com, Canva, Starling, and Sage, use Wordsmith. Backed by $100M from Index Ventures, General Catalyst, Highland Europe, and others, we are building one of the defining companies in legal AI.\n\n\n\n\nTHE ROLE\n\nWe’re hiring an Account Executive to drive new business across in-house legal teams.\n\nThis is a full-cycle role. You’ll be responsible for building pipeline, running tight sales processes, and closing deals. You’ll work closely with SDRs, Marketing, and Product, but you own the outcome.\n\nThis is an early-stage environment. Things move fast, priorities shift, and there isn’t always a clear playbook. You’ll need to make decisions, stay close to customers, and keep momentum.\n\n\n\n\nWHAT YOU’LL DO\n\n - Build and close a strong pipeline of mid-market opportunities\n\n - Run high-quality discovery and demos that focus on real customer problems\n\n - Consistently hit and exceed revenue and pipeline targets\n\n - Build relationships with Legal Ops leaders, General Counsel, and Heads of Legal\n\n - Work closely with Product and Marketing to sharpen messaging and improve conversion\n\n - Maintain clean pipeline and accurate forecasts — your CRM is your operating system\n\n\n\n\nWHAT WE’RE LOOKING FOR\n\n - 3+ years of SaaS sales experience, ideally mid-market\n\n - Track record of hitting quota and closing deals (~$50k ACV)\n\n - Strong in discovery, demo, and value-led selling\n\n - Comfortable selling into complex organisations and senior stakeholders\n\n - High ownership — you take responsibility for outcomes, not just activity\n\n - Organised, consistent, and reliable with strong follow-through\n\n\n\n\nHOW WE WORK\n\nWe’re an in-office team in New York. We work together because it makes us faster, sharper, and more effective. You should expect to be in the office as your default.\n\nThis is a high performance environment. We set a high bar, move quickly, and expect people to take ownership of real problems.\n\nThere isn’t always a clear path. The people who do well here figure things out, stay close to the work, and keep pushing until they get to the right outcome.\n\nThis won’t suit everyone. If you’re looking for a highly structured environment or clear boundaries around pace, this likely isn’t the right fit.\n\n\n\n\nWHAT YOU CAN EXPECT\n\n - Equity: Stock options with real upside\n\n - Market: Strong demand and engaged buyers\n\n - Sales cycle: 3–6 months with a mix of inbound and outbound\n\n - Support: SDR, Marketing, and Product working closely with Sales\n\n - Progression: Clear path to Enterprise AE or Sales Leadership\n\n\n\n\nWHY WORDSMITH\n\nWe’re in a period of strong momentum — growing quickly, winning new customers, and expanding into larger accounts.\n\nThe product is landing well, the market is ready, and the team is scaling to meet demand.\n\nIf you want to be in the room, close meaningful deals, and grow quickly in a high bar environment, this is one of the best places to do it."},{"id":"452d8f49-50c9-493a-b2dd-7dd548e7dfd1","title":"GTM Legal Engineer","department":"GTM","team":"GTML","employmentType":"FullTime","location":"New York","secondaryLocations":[],"publishedAt":"2026-10-14T13:54:15.401+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"NY","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/wordsmith/452d8f49-50c9-493a-b2dd-7dd548e7dfd1","applyUrl":"https://jobs.ashbyhq.com/wordsmith/452d8f49-50c9-493a-b2dd-7dd548e7dfd1/application","descriptionHtml":"GTM Legal Engineer
New York
Wordsmith
Wordsmith is building the legal operations platform for in-house teams, and we are growing fast.
We believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents, and disconnected systems.
Wordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgment matters, and every step is captured as work happens.
We are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend, and become a function the business can run with.
More than 500 companies, including Financial Times, Safelite, Trip.com, Canva, Starling, and Sage, use Wordsmith. Backed by $100M from Index Ventures, General Catalyst, Highland Europe, and others, we are building one of the defining companies in legal AI.
The Role
In-house legal teams are navigating one of the biggest shifts in how corporate legal operates — from pressure to do more with less, to increasing demand for strategic input, to the arrival of AI that can genuinely change how work gets done. This role exists to be their guide through that shift.
You will come from a background in law with in-house experience who brings credibility to every stage of the commercial cycle. Working alongside Account Executives and GTM broadly, you will support engagements with General Counsels, Heads of Legal, Legal Operations leaders, and lawyers across inhouse departments — from first conversation through to deep team wide adoption.
This isn't a traditional sales support role. It combines legal ops expertise, solutions architecture, change advisory, and client partnership. Your mission is to help in-house legal teams understand what AI can genuinely do for them — and then make that real.
What You'll Do
Pre-Sale & GTM Support
Partner with Account Executives across the full sales cycle, bringing in-house credibility and knowledge to discovery, demos, and commercial conversations with legal leadership and team members.
Lead tailored product demonstrations for and in-house legal teams — grounding every demo in the operational realities of inhouse legal work.
Conduct in-depth discovery to understand how each legal department is structured, how work flows, where the inefficiencies live, and where Wordsmith can deliver the most meaningful impact, from contract management and regulatory compliance to matter management and external counsel oversight.
Hands on support during pilots or evaluation periods, helping to connect specific business needs with the developing technology.
Translate the value of AI into language that resonates with in-house stakeholders: reduced cycle times, cost efficiency, risk reduction, and freeing lawyers to focus on business priorities.
Confidently engage on ROI — helping legal and finance stakeholders evaluate and articulate the business case for AI adoption internally. Map how AI will impact specific functions and workflows.
Act as the voice of the in-house customer within the GTM team, feeding commercial and product teams with insight on how corporate legal departments think, prioritise, and buy.
Product Feedback
Be a leading voice for in-house users inside the company — sharing insights from legal ops teams, commercial lawyers, and compliance functions that directly inform product development and roadmap priorities.
Work closely with product and engineering teams as well as embedded legal engineers to translate real-world in-house legal needs into clear, actionable product requirements.
Market engagement
Help develop commercial messaging, content, and collateral that speaks directly to the priorities of GCs, Legal Ops leaders, and in-house teams.
Contribute to the development of the legal engineering function as it scales, helping to define how the company engages with and serves in-house customers globally.
What we’re looking for
Essential
Qualified attorney with experience in an in-house legal team — whether at a corporation, financial institution, or high-growth company. Direct experience of the operational pressures, budget constraints, and strategic priorities facing corporate legal is central to this role.
Strong understanding of how in-house legal departments are structured and how decisions get made — from the GC down to legal ops as well as interacting with other members of a company..
Ability to engage credibly across a range of in-house stakeholders: legal leadership, legal ops professionals, procurement, and business clients.
Executive presence and communication skills — comfortable presenting to a GC, facilitating a workshop with a legal ops team, or running a business case discussion with a CFO.
A genuine ability to translate across disciplines: bridging legal, commercial, technical, and operational conversations without losing the thread.
Curiosity about AI and a genuine conviction that it will reshape the in-house legal function.
Valued
Experience in legal operations, legal tech procurement, or technology implementation within a legal department.
Familiarity with the tools and systems common in in-house environments (contract lifecycle management, matter management, e-billing, compliance platforms).
Exposure to change management or large-scale technology rollout programmes.
Prior experience in a client-facing or commercial role, including secondment or business development.
Comfort operating in fast-moving, high-ambiguity environments with a founder and builder mentality.
Why this role matters
You will be the person helping some of the world's most sophisticated legal departments navigate a genuinely transformative shift in how they operate.
Your work will directly influence product direction, GTM strategy, and how the company builds its in-house market globally.
You will have the autonomy to shape how this function evolves — this is a high-ownership role at a company moving fast.
You will work with a sharp, motivated team that operates with intensity and takes genuine ownership of outcomes.
What you can expect
The opportunity to be at the forefront engaging with how inhouse lawyers and businesses are thinking about AI.
The chance to collaborate with product, engineering and GTM in an environment where you can learn and contribute meaningfully.
How we work
We’re an in-office team in New York. We work together because it helps us collaborate closely across product, engineering, and GTM teams. You should expect to be in the office as your default.
This is a high ownership role. You’ll be trusted to run projects, work directly with customers, and drive outcomes without heavy oversight.
","descriptionPlain":"GTM Legal Engineer\n\nNew York\n\n\nWordsmith\n\nWordsmith is building the legal operations platform for in-house teams, and we are growing fast.\n\nWe believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents, and disconnected systems.\n\nWordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgment matters, and every step is captured as work happens.\n\nWe are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend, and become a function the business can run with.\n\nMore than 500 companies, including Financial Times, Safelite, Trip.com, Canva, Starling, and Sage, use Wordsmith. Backed by $100M from Index Ventures, General Catalyst, Highland Europe, and others, we are building one of the defining companies in legal AI.\n\n\n\nThe Role\n\nIn-house legal teams are navigating one of the biggest shifts in how corporate legal operates — from pressure to do more with less, to increasing demand for strategic input, to the arrival of AI that can genuinely change how work gets done. This role exists to be their guide through that shift.\n\n\n\nYou will come from a background in law with in-house experience who brings credibility to every stage of the commercial cycle. Working alongside Account Executives and GTM broadly, you will support engagements with General Counsels, Heads of Legal, Legal Operations leaders, and lawyers across inhouse departments — from first conversation through to deep team wide adoption.\n\n\n\nThis isn't a traditional sales support role. It combines legal ops expertise, solutions architecture, change advisory, and client partnership. Your mission is to help in-house legal teams understand what AI can genuinely do for them — and then make that real.\n\n\n\nWhat You'll Do\n\nPre-Sale & GTM Support\n\n - Partner with Account Executives across the full sales cycle, bringing in-house credibility and knowledge to discovery, demos, and commercial conversations with legal leadership and team members.\n\n - Lead tailored product demonstrations for and in-house legal teams — grounding every demo in the operational realities of inhouse legal work.\n\n - Conduct in-depth discovery to understand how each legal department is structured, how work flows, where the inefficiencies live, and where Wordsmith can deliver the most meaningful impact, from contract management and regulatory compliance to matter management and external counsel oversight.\n\n - Hands on support during pilots or evaluation periods, helping to connect specific business needs with the developing technology.\n\n - Translate the value of AI into language that resonates with in-house stakeholders: reduced cycle times, cost efficiency, risk reduction, and freeing lawyers to focus on business priorities.\n\n - Confidently engage on ROI — helping legal and finance stakeholders evaluate and articulate the business case for AI adoption internally. Map how AI will impact specific functions and workflows.\n\n - Act as the voice of the in-house customer within the GTM team, feeding commercial and product teams with insight on how corporate legal departments think, prioritise, and buy.\n\nProduct Feedback\n\n - Be a leading voice for in-house users inside the company — sharing insights from legal ops teams, commercial lawyers, and compliance functions that directly inform product development and roadmap priorities.\n\n - Work closely with product and engineering teams as well as embedded legal engineers to translate real-world in-house legal needs into clear, actionable product requirements.\n\nMarket engagement\n\n - Help develop commercial messaging, content, and collateral that speaks directly to the priorities of GCs, Legal Ops leaders, and in-house teams.\n\n - Contribute to the development of the legal engineering function as it scales, helping to define how the company engages with and serves in-house customers globally.\n\n\n\nWhat we’re looking for\n\nEssential\n\n - Qualified attorney with experience in an in-house legal team — whether at a corporation, financial institution, or high-growth company. Direct experience of the operational pressures, budget constraints, and strategic priorities facing corporate legal is central to this role.\n\n - Strong understanding of how in-house legal departments are structured and how decisions get made — from the GC down to legal ops as well as interacting with other members of a company..\n\n - Ability to engage credibly across a range of in-house stakeholders: legal leadership, legal ops professionals, procurement, and business clients.\n\n - Executive presence and communication skills — comfortable presenting to a GC, facilitating a workshop with a legal ops team, or running a business case discussion with a CFO.\n\n - A genuine ability to translate across disciplines: bridging legal, commercial, technical, and operational conversations without losing the thread.\n\n - Curiosity about AI and a genuine conviction that it will reshape the in-house legal function.\n\nValued\n\n - Experience in legal operations, legal tech procurement, or technology implementation within a legal department.\n\n - Familiarity with the tools and systems common in in-house environments (contract lifecycle management, matter management, e-billing, compliance platforms).\n\n - Exposure to change management or large-scale technology rollout programmes.\n\n - Prior experience in a client-facing or commercial role, including secondment or business development.\n\n - Comfort operating in fast-moving, high-ambiguity environments with a founder and builder mentality.\n\n\n\nWhy this role matters\n\nYou will be the person helping some of the world's most sophisticated legal departments navigate a genuinely transformative shift in how they operate.\n\nYour work will directly influence product direction, GTM strategy, and how the company builds its in-house market globally.\n\nYou will have the autonomy to shape how this function evolves — this is a high-ownership role at a company moving fast.\n\nYou will work with a sharp, motivated team that operates with intensity and takes genuine ownership of outcomes.\n\n\n\nWhat you can expect\n\nThe opportunity to be at the forefront engaging with how inhouse lawyers and businesses are thinking about AI.\n\nThe chance to collaborate with product, engineering and GTM in an environment where you can learn and contribute meaningfully.\n\n\n\nHow we work\n\nWe’re an in-office team in New York. We work together because it helps us collaborate closely across product, engineering, and GTM teams. You should expect to be in the office as your default.\n\nThis is a high ownership role. You’ll be trusted to run projects, work directly with customers, and drive outcomes without heavy oversight."},{"id":"b3791db3-2c5c-44e8-98ba-65f3fab2cd5e","title":"Account Executive - Enterprise NYC","department":"GTM","team":"Sales","employmentType":"FullTime","location":"New York","secondaryLocations":[],"publishedAt":"2026-10-16T10:05:54.974+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"NY","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/wordsmith/b3791db3-2c5c-44e8-98ba-65f3fab2cd5e","applyUrl":"https://jobs.ashbyhq.com/wordsmith/b3791db3-2c5c-44e8-98ba-65f3fab2cd5e/application","descriptionHtml":"New York
Wordsmith is building the legal operations platform for in-house teams, and we are growing fast.
We believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents, and disconnected systems.
Wordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgment matters, and every step is captured as work happens.
We are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend, and become a function the business can run with.
More than 500 companies, including Financial Times, Safelite, Trip.com, Canva, Starling, and Sage, use Wordsmith. Backed by $100M from Index Ventures, General Catalyst, Highland Europe, and others, we are building one of the defining companies in legal AI.
We’re hiring an Enterprise Account Executive to lead complex, high-value deals across large organisations.
You’ll be responsible for building and progressing a focused set of strategic opportunities. This means navigating multiple stakeholders, building internal champions, and creating alignment across legal, technical, and commercial teams.
You’ll work closely with Legal Engineers, Product, and Leadership, but you own the deal strategy and the outcome.
Own a portfolio of high-value, enterprise opportunities
Build and execute deal strategies across complex buying groups
Navigate stakeholders across Legal, Finance, Security, IT, and Procurement
Develop strong champions and drive internal alignment within accounts
Lead longer sales cycles (6–12+ months) with clear structure and momentum
Partner closely with Legal Solutions Engineers on solution design
Maintain accurate forecasting and clear deal visibility
Experience closing complex enterprise SaaS deals
Track record of landing and expanding high-value accounts
Strong stakeholder management across multiple functions
Ability to build champions and navigate internal politics
Structured, strategic approach to deal management
High ownership and accountability for outcomes
We’re an in-office team in New York. We work together because it makes us faster, sharper, and more effective. You should expect to be in the office as your default.
This is a high performance environment. We set a high bar, move quickly, and expect people to take ownership of real problems.
There isn’t always a clear path. The people who do well here figure things out, stay close to the work, and keep pushing until they get to the right outcome.
This role requires patience, structure, and strong judgement. You’ll be trusted to run complex deals with a high degree of autonomy.
We’re in a period of strong momentum — growing quickly, winning new customers, and expanding into larger accounts.
The product is landing well, the market is ready, and the team is scaling to meet demand.
If you want to be in the room, close meaningful deals, and grow quickly in a high bar environment, this is one of the best places to do it.
","descriptionPlain":"ACCOUNT EXECUTIVE - ENTERPRISE NYC\n\nNew York\n\n\n\n\nWORDSMITH\n\nWordsmith is building the legal operations platform for in-house teams, and we are growing fast.\n\nWe believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents, and disconnected systems.\n\nWordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgment matters, and every step is captured as work happens.\n\nWe are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend, and become a function the business can run with.\n\nMore than 500 companies, including Financial Times, Safelite, Trip.com, Canva, Starling, and Sage, use Wordsmith. Backed by $100M from Index Ventures, General Catalyst, Highland Europe, and others, we are building one of the defining companies in legal AI.\n\n\n\n\nTHE ROLE\n\nWe’re hiring an Enterprise Account Executive to lead complex, high-value deals across large organisations.\n\nYou’ll be responsible for building and progressing a focused set of strategic opportunities. This means navigating multiple stakeholders, building internal champions, and creating alignment across legal, technical, and commercial teams.\n\nYou’ll work closely with Legal Engineers, Product, and Leadership, but you own the deal strategy and the outcome.\n\n\n\n\nWHAT YOU’LL DO\n\n - Own a portfolio of high-value, enterprise opportunities\n\n - Build and execute deal strategies across complex buying groups\n\n - Navigate stakeholders across Legal, Finance, Security, IT, and Procurement\n\n - Develop strong champions and drive internal alignment within accounts\n\n - Lead longer sales cycles (6–12+ months) with clear structure and momentum\n\n - Partner closely with Legal Solutions Engineers on solution design\n\n - Maintain accurate forecasting and clear deal visibility\n \n \n\n\nWHAT WE’RE LOOKING FOR\n\n - Experience closing complex enterprise SaaS deals\n\n - Track record of landing and expanding high-value accounts\n\n - Strong stakeholder management across multiple functions\n\n - Ability to build champions and navigate internal politics\n\n - Structured, strategic approach to deal management\n\n - High ownership and accountability for outcomes\n \n \n\n\nHOW WE WORK\n\nWe’re an in-office team in New York. We work together because it makes us faster, sharper, and more effective. You should expect to be in the office as your default.\n\nThis is a high performance environment. We set a high bar, move quickly, and expect people to take ownership of real problems.\n\nThere isn’t always a clear path. The people who do well here figure things out, stay close to the work, and keep pushing until they get to the right outcome.\n\nThis role requires patience, structure, and strong judgement. You’ll be trusted to run complex deals with a high degree of autonomy.\n\n\n\n\nWHY WORDSMITH\n\nWe’re in a period of strong momentum — growing quickly, winning new customers, and expanding into larger accounts.\n\nThe product is landing well, the market is ready, and the team is scaling to meet demand.\n\nIf you want to be in the room, close meaningful deals, and grow quickly in a high bar environment, this is one of the best places to do it."},{"id":"9c81bdc5-377f-49e1-ad1b-b03857b12912","title":"Account Executive - Enterprise - DACH","department":"GTM","team":"Sales","employmentType":"FullTime","location":"Munich","secondaryLocations":[{"location":"Berlin","address":{"postalAddress":{"addressCountry":"Germany","addressLocality":"Berlin"}}}],"publishedAt":"2026-08-12T14:35:08.949+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressCountry":"Germany","addressLocality":"Munich"}},"jobUrl":"https://jobs.ashbyhq.com/wordsmith/9c81bdc5-377f-49e1-ad1b-b03857b12912","applyUrl":"https://jobs.ashbyhq.com/wordsmith/9c81bdc5-377f-49e1-ad1b-b03857b12912/application","descriptionHtml":"Munich or Berlin
Language requirement: Fluency in both German & English
Wordsmith is building the legal operations platform for in-house teams, and we are growing fast.
We believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents, and disconnected systems.
Wordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgment matters, and every step is captured as work happens.
We are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend, and become a function the business can run with.
More than 500 companies, including Financial Times, Safelite, Trip.com, Canva, Starling, and Sage, use Wordsmith. Backed by $100M from Index Ventures, General Catalyst, Highland Europe, and others, we are building one of the defining companies in legal AI.
We’re hiring an Enterprise Account Executive - DACH to lead complex, high-value deals across large organisations across the DACH region.
You’ll be responsible for building and progressing a focused set of strategic opportunities. This means navigating multiple stakeholders, building internal champions, and creating alignment across legal, technical, and commercial teams.
You’ll work closely with Legal Engineers, Product, and Leadership, but you own the deal strategy and the outcome.
Own a portfolio of high-value, enterprise opportunities
Build and execute deal strategies across complex buying groups
Navigate stakeholders across Legal, Finance, Security, IT, and Procurement
Develop strong champions and drive internal alignment within accounts
Lead longer sales cycles (6–12+ months) with clear structure and momentum
Partner closely with GTM Legal Engineers on solution design
Maintain accurate forecasting and clear deal visibility
Experience closing complex enterprise SaaS deals
Fluent in both German and English
Track record of landing and expanding high-value accounts
Strong stakeholder management across multiple functions
Ability to build champions and navigate internal politics
Structured, strategic approach to deal management
High ownership and accountability for outcomes
We’re an in-office team. We work together because it makes us faster, sharper, and more effective. You should expect to be in the office our out visiting clients as your default.
This is a high performance environment. We set a high bar, move quickly, and expect people to take ownership of real problems.
There isn’t always a clear path. The people who do well here figure things out, stay close to the work, and keep pushing until they get to the right outcome.
This role requires patience, structure, and strong judgement. You’ll be trusted to run complex deals with a high degree of autonomy.
We’re in a period of strong momentum — growing quickly, winning new customers, and expanding into larger accounts.
The product is landing well, the market is ready, and the team is scaling to meet demand.
If you want to be in the room, close meaningful deals, and grow quickly in a high bar environment, this is one of the best places to do it.
","descriptionPlain":"ACCOUNT EXECUTIVE - ENTERPRISE - DACH\n\n \n\nMunich or Berlin\n\nLanguage requirement: Fluency in both German & English\n\n \n\n\nWORDSMITH\n\nWordsmith is building the legal operations platform for in-house teams, and we are growing fast.\n\nWe believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents, and disconnected systems.\n\nWordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgment matters, and every step is captured as work happens.\n\nWe are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend, and become a function the business can run with.\n\nMore than 500 companies, including Financial Times, Safelite, Trip.com, Canva, Starling, and Sage, use Wordsmith. Backed by $100M from Index Ventures, General Catalyst, Highland Europe, and others, we are building one of the defining companies in legal AI.\n\n \n\n\nTHE ROLE\n\nWe’re hiring an Enterprise Account Executive - DACH to lead complex, high-value deals across large organisations across the DACH region.\n\nYou’ll be responsible for building and progressing a focused set of strategic opportunities. This means navigating multiple stakeholders, building internal champions, and creating alignment across legal, technical, and commercial teams.\n\nYou’ll work closely with Legal Engineers, Product, and Leadership, but you own the deal strategy and the outcome.\n\n \n\n\nWHAT YOU’LL DO\n\n - Own a portfolio of high-value, enterprise opportunities\n\n - Build and execute deal strategies across complex buying groups\n\n - Navigate stakeholders across Legal, Finance, Security, IT, and Procurement\n\n - Develop strong champions and drive internal alignment within accounts\n\n - Lead longer sales cycles (6–12+ months) with clear structure and momentum\n\n - Partner closely with GTM Legal Engineers on solution design\n\n - Maintain accurate forecasting and clear deal visibility\n\n \n\n\nWHAT WE’RE LOOKING FOR\n\n - Experience closing complex enterprise SaaS deals\n\n - Fluent in both German and English\n\n - Track record of landing and expanding high-value accounts\n\n - Strong stakeholder management across multiple functions\n\n - Ability to build champions and navigate internal politics\n\n - Structured, strategic approach to deal management\n\n - High ownership and accountability for outcomes\n\n \n\n\nHOW WE WORK\n\nWe’re an in-office team. We work together because it makes us faster, sharper, and more effective. You should expect to be in the office our out visiting clients as your default.\n\nThis is a high performance environment. We set a high bar, move quickly, and expect people to take ownership of real problems.\n\nThere isn’t always a clear path. The people who do well here figure things out, stay close to the work, and keep pushing until they get to the right outcome.\n\nThis role requires patience, structure, and strong judgement. You’ll be trusted to run complex deals with a high degree of autonomy.\n\n \n\n\nWHY WORDSMITH\n\nWe’re in a period of strong momentum — growing quickly, winning new customers, and expanding into larger accounts.\n\nThe product is landing well, the market is ready, and the team is scaling to meet demand.\n\nIf you want to be in the room, close meaningful deals, and grow quickly in a high bar environment, this is one of the best places to do it."},{"id":"d86fe73e-381c-41c6-b9dc-ae00e14b4e92","title":"🚀 Don't see your perfect role? Join our Talent Pool!","department":"G&A","team":"G&A","employmentType":"FullTime","location":"Edinburgh","secondaryLocations":[],"publishedAt":"2026-06-01T09:16:45.373+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Edinburgh ","addressCountry":"United Kingdom","addressLocality":"Edinburgh"}},"jobUrl":"https://jobs.ashbyhq.com/wordsmith/d86fe73e-381c-41c6-b9dc-ae00e14b4e92","applyUrl":"https://jobs.ashbyhq.com/wordsmith/d86fe73e-381c-41c6-b9dc-ae00e14b4e92/application","descriptionHtml":"At Wordsmith AI, we are constantly pushing the boundaries of technology and innovation. Just because we don't have an open position that fits your exact toolkit today, doesn't mean we won't need your superpowers tomorrow.
If you are passionate about AI, love solving complex problems, and want to help shape the future Legal, we want to hear from you.
We review our speculative applications regularly. If a potential match pops up, our talent acquisition team will be in touch!
","descriptionPlain":"🚀 DON'T SEE YOUR PERFECT ROLE? JOIN OUR TALENT POOL!\n\n\n\nAt Wordsmith AI, we are constantly pushing the boundaries of technology and innovation. Just because we don't have an open position that fits your exact toolkit today, doesn't mean we won't need your superpowers tomorrow.\n\n\n\nIf you are passionate about AI, love solving complex problems, and want to help shape the future Legal, we want to hear from you.\n\n\n\nWe review our speculative applications regularly. If a potential match pops up, our talent acquisition team will be in touch!"},{"id":"92810088-f979-4df4-8eb7-4f3fc722aae0","title":"Senior Talent Partner - Legal Engineering","department":"G&A","team":"Talent","employmentType":"FullTime","location":"London","secondaryLocations":[],"publishedAt":"2026-10-29T18:06:51.077+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"City of London","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/wordsmith/92810088-f979-4df4-8eb7-4f3fc722aae0","applyUrl":"https://jobs.ashbyhq.com/wordsmith/92810088-f979-4df4-8eb7-4f3fc722aae0/application","descriptionHtml":"Wordsmith is building the legal operations platform for in-house teams, and we are growing fast.
We believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents, and disconnected systems.
Wordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgment matters, and every step is captured as work happens.
We are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend, and become a function the business can run with.
Legal engineers are how Wordsmith wins: lawyers who shape the product, deploy it with customers and prove what AI can do for an in-house team. The best of them are not looking for jobs. They're senior associates, in-house counsel and legal ops leads who haven't yet heard a strong case for leaving law. You'll find them, assess both their legal judgment and their technical aptitude, and convince them this is the next step in their career. This is not a coordination role.
Deliver bar-raising legal engineers each quarter
Own a robust, fair and fast recruiting process that is optimized to hire the best talent vs the best interviewers.
Map legal talent across law firms, in-house teams, legal ops and legal tech, and build pipelines before roles open
Assess what matters: legal judgment, comfort with AI and data, and the ability to work with customers and engineers
Work with stakeholders on how the archetype of who we hire changes as the market does
Report on your funnel every week and fix what the data shows
5+ years of full-cycle recruiting, with at least some exposure of hiring in legal
You are quick at onboarding into a new area; you are able to get a deep understanding of a new role and/or new area and quickly present yourself as a knowledgeable voice
A track record you can put numbers on: hires per quarter, offer acceptance, how your hires performed
Most of your recent hires sourced by you
Fluency with Ashby or a similar ATS, and real use of AI in your own workflow
Hired for a legal tech or AI company
Hired hybrid roles that blend a profession with product or engineering
A legal background yourself
How we work
We're an in-office team in London/Edinburgh. We work together because it makes us faster, sharper, and more effective. You should expect to be in the office as your default.
This is a high performance environment. We set a high bar, move quickly, and expect people to take ownership of real problems.
There isn't always a clear path. The people who do well here figure things out, stay close to the work, and keep pushing until they get to the right outcome.
This role requires patience, structure, and strong judgement. You'll be trusted to run complex deals with a high degree of autonomy.
Why Wordsmith
We're in a period of strong momentum: growing quickly, winning new customers, and expanding into larger accounts.
The product is landing well, the market is ready, and the team is scaling to meet demand.
If you want to be in the room, close meaningful deals, and grow quickly in a high bar environment, this is one of the best places to do it.
Edinburgh
Wordsmith is building the legal operating system for in-house teams, and we are growing fast.
We believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents and disconnected systems.
Wordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgement matters, and every step is captured as work happens.
We are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend and become a function the business can run with.
More than 500 companies, including Financial Times, Safelite, Trip.com, Canva, Starling and Sage, use Wordsmith. Backed by over $100M from Index Ventures, General Catalyst, Highland Europe and others, we are building one of the defining companies in legal AI.
We’re hiring a Support Engineer to provide fast, thoughtful and technically rigorous help to Wordsmith customers.
You’ll own technical questions and incidents from first response through to resolution. You’ll understand what the customer is trying to achieve, reproduce reported behaviour, investigate the underlying cause and explain the outcome clearly.
This is more than scripted customer support. You’ll be expected to investigate application behaviour at a technical level, including reading logs and tracing issues through the product and its codebase. Where appropriate to your experience, you may also propose and submit code fixes through our normal engineering review and release process.
Wordsmith supports customers globally through a follow-the-sun model. You’ll work the standard hours for your region and hand over unresolved issues clearly to colleagues in other regions. There is no routine expectation that you work another region’s hours.
Own technical support requests — triage, investigate and resolve customer questions and incidents from first response to confirmed resolution.
Diagnose problems thoroughly — gather the right context, reproduce reported behaviour, inspect logs and data, and trace issues through the product and codebase.
Resolve technical issues — correct configuration or usage problems directly and collaborate with Engineering when a product or infrastructure change is required.
Contribute code fixes where appropriate — depending on your experience, propose and submit well-tested fixes through the standard engineering review and deployment process.
Communicate clearly — give customers timely and accurate updates, explain technical issues without unnecessary jargon and set honest expectations.
Manage escalations — bring in Engineering, Product or other specialists when needed while retaining ownership of the case and its communication.
Support global handovers — document investigation, impact, current status and next actions so colleagues in another region can continue work without losing momentum.
Protect service quality — recognise high-impact incidents quickly, follow the appropriate escalation process and contribute to incident reviews.
Build customer knowledge — create and maintain troubleshooting guides, known-issue documentation and help-centre content.
Reduce repeat problems — identify patterns in support demand and recommend improvements to the product, documentation, tooling and customer experience.
Improve support operations — help develop service levels, escalation paths, reporting and technical-support processes as the function scales.
The tools you'll use
Pylon is our helpdesk. Customer tickets, accounts, internal notes and escalations all live here.
GitHub. A little Git and GitHub knowledge is all you need.
Wordsmith itself. You'll use the product the way our customers do, which is how you'll reproduce what they report and learn how in-house legal teams work.
AI tools. You'll work with AI every day and be expected to check its output rather than trust it. Curiosity about how AI behaves, including when it's wrong, matters more than experience with any one tool.
The command line. Basic Bash is useful for moving around files, searching logs and running small scripts. Python or similar is a bonus. You don't need to be an expert; we'll help you build this up.
How we measure succes
We measure success on how quickly customers get a first response and on keeping customer satisfaction high. The people who do well here explain complex ideas simply, take ownership of an issue until it's confirmed resolved, stay calm under pressure, and document what they tested with care and precision.
A week in the role
Work your region's ticket queue in Pylon: triage, reproduce in Wordsmith, then resolve or escalate.
Investigate with logs, browser tools and the codebase to find the root cause.
Explain the outcome to the customer in plain language.
Write a clear handover note for the next region before you finish.
Flag patterns to Product, with the customer evidence behind them.
Experience in technical support, product support, software engineering, solutions engineering or another customer-facing technical role.
Strong diagnostic ability — you can work methodically from symptoms to root cause rather than relying on guesswork.
A working understanding of modern web applications, APIs, authentication, integrations and common browser or network issues.
Experience using diagnostic information such as application logs, monitoring tools, browser developer tools and database queries.
Enough familiarity with software code to navigate a codebase, follow application logic and use it to investigate reported behaviour.
Clear customer communication — you can remain calm under pressure, set expectations honestly and explain complex issues at the right level of detail.
Strong ownership — you remain responsible for moving an issue forward even when other teams need to contribute.
Sound prioritisation — you can assess urgency and customer impact and recognise when an issue requires immediate escalation.
Care and precision — you document what you tested, avoid unsupported conclusions and confirm that the customer’s problem has actually been resolved.
Interest in AI systems — you’re curious about how AI-enabled products behave and comfortable investigating issues that may not always be deterministic.
No legal background is required, but you should be motivated to learn how in-house legal teams work.
Experience writing and debugging production software.
The ability to create automated tests and submit code fixes for engineering review.
Experience supporting AI-enabled or data-intensive applications.
Familiarity with incident-management and observability tools.
We’re an in-person team based in Edinburgh. You should expect to work from the office as your default.
We support customers globally using a follow-the-sun model. You’ll work the normal hours agreed for your region and create clear handovers when an issue needs to continue beyond them. Any exceptional on-call or out-of-hours arrangements would be agreed and communicated separately.
We set a high bar, move quickly and give people meaningful ownership. Support is a core part of the product experience, and we expect it to be technically credible, responsive and human.
You’ll work closely with Engineering, Product, Transformation and Customer Success. Customer Success owns adoption and customer health; Transformation owns implementation; Account Management owns renewals and commercial growth; and Support Engineering owns technical investigation and resolution.
You’ll support a fast-growing product used for important work inside some of the world’s most ambitious organisations.
Because we’re building in a new technical category, the problems are interesting. You’ll work across software behaviour, integrations, data and AI systems rather than following a script.
You’ll have the opportunity to shape our support tooling and operating model, influence the product through direct customer evidence, and develop towards senior support engineering, support leadership, solutions engineering or product engineering.
","descriptionPlain":"SUPPORT ENGINEER\n\nEdinburgh \n\n\n\nWORDSMITH\n\nWordsmith is building the legal operating system for in-house teams, and we are growing fast.\n\nWe believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents and disconnected systems.\n\nWordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgement matters, and every step is captured as work happens.\n\nWe are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend and become a function the business can run with.\n\nMore than 500 companies, including Financial Times, Safelite, Trip.com http://Trip.com, Canva, Starling and Sage, use Wordsmith. Backed by over $100M from Index Ventures, General Catalyst, Highland Europe and others, we are building one of the defining companies in legal AI.\n\n\n\n\nTHE ROLE\n\nWe’re hiring a Support Engineer to provide fast, thoughtful and technically rigorous help to Wordsmith customers.\n\nYou’ll own technical questions and incidents from first response through to resolution. You’ll understand what the customer is trying to achieve, reproduce reported behaviour, investigate the underlying cause and explain the outcome clearly.\n\nThis is more than scripted customer support. You’ll be expected to investigate application behaviour at a technical level, including reading logs and tracing issues through the product and its codebase. Where appropriate to your experience, you may also propose and submit code fixes through our normal engineering review and release process.\n\nWordsmith supports customers globally through a follow-the-sun model. You’ll work the standard hours for your region and hand over unresolved issues clearly to colleagues in other regions. There is no routine expectation that you work another region’s hours.\n\n\n\n\nWHAT YOU’LL DO\n\n - Own technical support requests — triage, investigate and resolve customer questions and incidents from first response to confirmed resolution.\n\n - Diagnose problems thoroughly — gather the right context, reproduce reported behaviour, inspect logs and data, and trace issues through the product and codebase.\n\n - Resolve technical issues — correct configuration or usage problems directly and collaborate with Engineering when a product or infrastructure change is required.\n\n - Contribute code fixes where appropriate — depending on your experience, propose and submit well-tested fixes through the standard engineering review and deployment process.\n\n - Communicate clearly — give customers timely and accurate updates, explain technical issues without unnecessary jargon and set honest expectations.\n\n - Manage escalations — bring in Engineering, Product or other specialists when needed while retaining ownership of the case and its communication.\n\n - Support global handovers — document investigation, impact, current status and next actions so colleagues in another region can continue work without losing momentum.\n\n - Protect service quality — recognise high-impact incidents quickly, follow the appropriate escalation process and contribute to incident reviews.\n\n - Build customer knowledge — create and maintain troubleshooting guides, known-issue documentation and help-centre content.\n\n - Reduce repeat problems — identify patterns in support demand and recommend improvements to the product, documentation, tooling and customer experience.\n\n - Improve support operations — help develop service levels, escalation paths, reporting and technical-support processes as the function scales.\n\nThe tools you'll use\n\n - Pylon is our helpdesk. Customer tickets, accounts, internal notes and escalations all live here.\n\n - GitHub. A little Git and GitHub knowledge is all you need.\n\n - Wordsmith itself. You'll use the product the way our customers do, which is how you'll reproduce what they report and learn how in-house legal teams work.\n\n - AI tools. You'll work with AI every day and be expected to check its output rather than trust it. Curiosity about how AI behaves, including when it's wrong, matters more than experience with any one tool.\n\n - The command line. Basic Bash is useful for moving around files, searching logs and running small scripts. Python or similar is a bonus. You don't need to be an expert; we'll help you build this up.\n \n\nHow we measure succes\nWe measure success on how quickly customers get a first response and on keeping customer satisfaction high. The people who do well here explain complex ideas simply, take ownership of an issue until it's confirmed resolved, stay calm under pressure, and document what they tested with care and precision.\n\nA week in the role\n\n - Work your region's ticket queue in Pylon: triage, reproduce in Wordsmith, then resolve or escalate.\n\n - Investigate with logs, browser tools and the codebase to find the root cause.\n\n - Explain the outcome to the customer in plain language.\n\n - Write a clear handover note for the next region before you finish.\n\n - Flag patterns to Product, with the customer evidence behind them.\n \n \n\n\nWHAT WE’RE LOOKING FOR\n\n - Experience in technical support, product support, software engineering, solutions engineering or another customer-facing technical role.\n\n - Strong diagnostic ability — you can work methodically from symptoms to root cause rather than relying on guesswork.\n\n - A working understanding of modern web applications, APIs, authentication, integrations and common browser or network issues.\n\n - Experience using diagnostic information such as application logs, monitoring tools, browser developer tools and database queries.\n\n - Enough familiarity with software code to navigate a codebase, follow application logic and use it to investigate reported behaviour.\n\n - Clear customer communication — you can remain calm under pressure, set expectations honestly and explain complex issues at the right level of detail.\n\n - Strong ownership — you remain responsible for moving an issue forward even when other teams need to contribute.\n\n - Sound prioritisation — you can assess urgency and customer impact and recognise when an issue requires immediate escalation.\n\n - Care and precision — you document what you tested, avoid unsupported conclusions and confirm that the customer’s problem has actually been resolved.\n\n - Interest in AI systems — you’re curious about how AI-enabled products behave and comfortable investigating issues that may not always be deterministic.\n\n - No legal background is required, but you should be motivated to learn how in-house legal teams work.\n\n\nDESIRABLE, BUT NOT ESSENTIAL\n\n - Experience writing and debugging production software.\n\n - The ability to create automated tests and submit code fixes for engineering review.\n\n - Experience supporting AI-enabled or data-intensive applications.\n\n - Familiarity with incident-management and observability tools.\n \n\n\nHOW WE WORK\n\nWe’re an in-person team based in Edinburgh. You should expect to work from the office as your default.\n\nWe support customers globally using a follow-the-sun model. You’ll work the normal hours agreed for your region and create clear handovers when an issue needs to continue beyond them. Any exceptional on-call or out-of-hours arrangements would be agreed and communicated separately.\n\nWe set a high bar, move quickly and give people meaningful ownership. Support is a core part of the product experience, and we expect it to be technically credible, responsive and human.\n\nYou’ll work closely with Engineering, Product, Transformation and Customer Success. Customer Success owns adoption and customer health; Transformation owns implementation; Account Management owns renewals and commercial growth; and Support Engineering owns technical investigation and resolution.\n\n\n\n\nWHY WORDSMITH\n\nYou’ll support a fast-growing product used for important work inside some of the world’s most ambitious organisations.\n\nBecause we’re building in a new technical category, the problems are interesting. You’ll work across software behaviour, integrations, data and AI systems rather than following a script.\n\nYou’ll have the opportunity to shape our support tooling and operating model, influence the product through direct customer evidence, and develop towards senior support engineering, support leadership, solutions engineering or product engineering."},{"id":"c9f131db-175d-492a-967d-e3ed345f2f09","title":"Customer Onboarding and Enablement Lead","department":"GTM","team":"Transformation","employmentType":"FullTime","location":"Edinburgh","secondaryLocations":[{"location":"London","address":{"postalAddress":{"addressRegion":"City of London","addressCountry":"United Kingdom","addressLocality":"London"}}}],"publishedAt":"2026-10-06T19:18:51.915+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"Edinburgh ","addressCountry":"United Kingdom","addressLocality":"Edinburgh"}},"jobUrl":"https://jobs.ashbyhq.com/wordsmith/c9f131db-175d-492a-967d-e3ed345f2f09","applyUrl":"https://jobs.ashbyhq.com/wordsmith/c9f131db-175d-492a-967d-e3ed345f2f09/application","descriptionHtml":"About Wordsmith
Wordsmith is building the legal operating system for in-house teams, and we're growing fast.
In-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still scattered across inboxes, chats, documents and disconnected systems. Wordsmith brings that work into one place: requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgement matters, and every step is captured as work happens.
We're built for in-house legal, not law firms. More than 500 companies use Wordsmith, including Financial Times, Safelite, Trip.com, Canva, Starling and Sage. We're backed by over $100M from Index Ventures, General Catalyst, Highland Europe and others.
The role
We're hiring an Enablement Lead to own how customers learn Wordsmith, and how they become confident, self-sufficient users of it.
You'll own onboarding, training and enablement end to end: Legal AI fundamentals, product and feature overviews, self-paced certifications, and re-enablement for customers who've stalled. You'll teach both ends of the customer organisation: the lawyers and business users in Wordsmith every day, and the champions and admins who support their colleagues.
This is an enablement role, not a delivery or commercial one. You won't own implementation, technical support, renewals, account growth or a sales quota. Your focus is capability: do customers know how to use Wordsmith well, and can they keep learning without us?
Own customer onboarding. Design and run the journey that takes a newly implemented customer to a confident, capable team, and keep improving it.
Teach Legal AI fundamentals. Build the curriculum that helps legal teams understand what AI agents do well, where judgement stays with them, and how to work alongside the technology.
Run live training. Lead onboarding sessions, product walkthroughs and feature deep dives for lawyers, business users and admins of every technical confidence level.
Build the self-paced academy. Create online certifications and learning paths so customers can train new joiners and refresh skills on their own.
Maintain the enablement library. Keep guides and product overviews accurate as Wordsmith ships, and retire what's out of date.
Re-enable struggling customers. Diagnose why adoption has stalled and run focused programmes that get teams back to self-sufficiency.
Train the champions. Equip customer champions and admins to teach their own colleagues, so capability compounds inside each account.
Shape in-app help. Work with Product to build guidance, walkthroughs and prompts into Wordsmith itself.
Measure whether learning worked. Define what a trained, self-sufficient customer looks like, track it, and use the evidence to change what we teach.
Partner across customer teams. Work with Transformation, Customer Success, Support Engineering and Product so enablement reflects real implementations, questions and product changes.
3–5 years in customer enablement, training, onboarding, customer education, implementation or a similar customer-facing role where teaching was central.
You design learning, not just deliver it. You can turn a complex product into a curriculum with a clear sequence and outcomes.
Confidence in front of a room, in person and on video, with senior lawyers as readily as with day-to-day users.
Experience building self-paced content (courses, certifications, guides, video) and a view on what makes people finish it.
A clear, warm communication style that makes unfamiliar ideas easy to grasp without oversimplifying them.
Strong organisation: you can run several programmes, sessions and content deadlines at once without losing detail.
Comfort with data. You can read product-usage information, spot where learning hasn't landed and act on it.
Curiosity about AI and legal technology. You don't need a legal background, but you'll want to learn the product and our customers' work deeply.
A strong learning mindset: you welcome feedback, apply coaching and want to grow quickly.
We're an in-person team in Edinburgh, so expect to work from the office or visit customers by default. We set a high bar, move quickly and give people real ownership. There won't always be a playbook, so you'll bring curiosity, structure and persistence.
You'll work closely with the VP of Transformation and with Customer Success, Account Management and Product. Each customer team has a clear remit:
Transformation leads implementation
Support Engineering resolves technical issues
Account Management owns renewals and commercial growth
Customer Success owns adoption, customer health and value realisation
Enablement owns onboarding, training and customer capability
Wordsmith is growing quickly, winning new customers and expanding inside larger organisations. Because Legal AI is new to almost everyone who buys it, teaching it well is one of the highest-leverage things we can do.
You'll join early enough to define what customer enablement at Wordsmith is: the curriculum, the certifications, and the standard for what a confident user looks like. You'll work directly with ambitious legal teams, learn the product deeply and develop fast in a high-performing team.
","descriptionPlain":"About Wordsmith\nWordsmith is building the legal operating system for in-house teams, and we're growing fast.\n\nIn-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still scattered across inboxes, chats, documents and disconnected systems. Wordsmith brings that work into one place: requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgement matters, and every step is captured as work happens.\n\nWe're built for in-house legal, not law firms. More than 500 companies use Wordsmith, including Financial Times, Safelite, Trip.com, Canva, Starling and Sage. We're backed by over $100M from Index Ventures, General Catalyst, Highland Europe and others.\n\nThe role\n\nWe're hiring an Enablement Lead to own how customers learn Wordsmith, and how they become confident, self-sufficient users of it.\n\nYou'll own onboarding, training and enablement end to end: Legal AI fundamentals, product and feature overviews, self-paced certifications, and re-enablement for customers who've stalled. You'll teach both ends of the customer organisation: the lawyers and business users in Wordsmith every day, and the champions and admins who support their colleagues.\n\nThis is an enablement role, not a delivery or commercial one. You won't own implementation, technical support, renewals, account growth or a sales quota. Your focus is capability: do customers know how to use Wordsmith well, and can they keep learning without us?\n\n\n\nWHAT YOU'LL DO\n\n - Own customer onboarding. Design and run the journey that takes a newly implemented customer to a confident, capable team, and keep improving it.\n\n - Teach Legal AI fundamentals. Build the curriculum that helps legal teams understand what AI agents do well, where judgement stays with them, and how to work alongside the technology.\n\n - Run live training. Lead onboarding sessions, product walkthroughs and feature deep dives for lawyers, business users and admins of every technical confidence level.\n\n - Build the self-paced academy. Create online certifications and learning paths so customers can train new joiners and refresh skills on their own.\n\n - Maintain the enablement library. Keep guides and product overviews accurate as Wordsmith ships, and retire what's out of date.\n\n - Re-enable struggling customers. Diagnose why adoption has stalled and run focused programmes that get teams back to self-sufficiency.\n\n - Train the champions. Equip customer champions and admins to teach their own colleagues, so capability compounds inside each account.\n\n - Shape in-app help. Work with Product to build guidance, walkthroughs and prompts into Wordsmith itself.\n\n - Measure whether learning worked. Define what a trained, self-sufficient customer looks like, track it, and use the evidence to change what we teach.\n\n - Partner across customer teams. Work with Transformation, Customer Success, Support Engineering and Product so enablement reflects real implementations, questions and product changes.\n \n\n\nWHAT WE'RE LOOKING FOR\n\n - 3–5 years in customer enablement, training, onboarding, customer education, implementation or a similar customer-facing role where teaching was central.\n\n - You design learning, not just deliver it. You can turn a complex product into a curriculum with a clear sequence and outcomes.\n\n - Confidence in front of a room, in person and on video, with senior lawyers as readily as with day-to-day users.\n\n - Experience building self-paced content (courses, certifications, guides, video) and a view on what makes people finish it.\n\n - A clear, warm communication style that makes unfamiliar ideas easy to grasp without oversimplifying them.\n\n - Strong organisation: you can run several programmes, sessions and content deadlines at once without losing detail.\n\n - Comfort with data. You can read product-usage information, spot where learning hasn't landed and act on it.\n\n - Curiosity about AI and legal technology. You don't need a legal background, but you'll want to learn the product and our customers' work deeply.\n\n - A strong learning mindset: you welcome feedback, apply coaching and want to grow quickly.\n \n\n\nHOW WE WORK\n\nWe're an in-person team in Edinburgh, so expect to work from the office or visit customers by default. We set a high bar, move quickly and give people real ownership. There won't always be a playbook, so you'll bring curiosity, structure and persistence.\n\nYou'll work closely with the VP of Transformation and with Customer Success, Account Management and Product. Each customer team has a clear remit:\n\n - Transformation leads implementation\n\n - Support Engineering resolves technical issues\n\n - Account Management owns renewals and commercial growth\n\n - Customer Success owns adoption, customer health and value realisation\n\n - Enablement owns onboarding, training and customer capability\n \n\n\nWHY JOIN WORDSMITH\n\nWordsmith is growing quickly, winning new customers and expanding inside larger organisations. Because Legal AI is new to almost everyone who buys it, teaching it well is one of the highest-leverage things we can do.\n\nYou'll join early enough to define what customer enablement at Wordsmith is: the curriculum, the certifications, and the standard for what a confident user looks like. You'll work directly with ambitious legal teams, learn the product deeply and develop fast in a high-performing team."},{"id":"7ff2cf1a-2e4f-4092-ba95-777d08f9ddfe","title":"IT Security Engineer","department":"G&A","team":"BusOps","employmentType":"FullTime","location":"Edinburgh","secondaryLocations":[],"publishedAt":"2026-10-08T09:42:05.943+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"Edinburgh ","addressCountry":"United Kingdom","addressLocality":"Edinburgh"}},"jobUrl":"https://jobs.ashbyhq.com/wordsmith/7ff2cf1a-2e4f-4092-ba95-777d08f9ddfe","applyUrl":"https://jobs.ashbyhq.com/wordsmith/7ff2cf1a-2e4f-4092-ba95-777d08f9ddfe/application","descriptionHtml":"Edinburgh
Wordsmith
Wordsmith is building the legal operations platform for in-house teams, and we're growing fast.
We believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents and disconnected systems.
Wordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgment matters, and every step is captured as work happens.
We're built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend, and become a function the business can run with.
More than 500 companies, including Financial Times, Safelite, Trip.com, Canva, Starling and Sage, use Wordsmith. Backed by $100M from Index Ventures, General Catalyst, Highland Europe and others, we're building one of the defining companies in legal AI.
Why this role is different
We treat internal IT as a product and our employees as its users, not as tickets. If your answer to a repeated problem is to do it faster by hand, this isn't the seat — and it isn't a back-room coding role either.
You'll be the engineer who builds the platform that provisions, supports and secures every Wordsmith employee, end to end. The goal is for the function to get more automated as we grow, not need more people.
The Role
You'll own onboarding, access, devices and offboarding as one connected system, and build the tooling — including coding agent workflows — that removes the manual steps at every stage. You'll be hands-on with the physical side of the job too, in the Edinburgh office.
What you'll do
Build a joiner pipeline that reads a new hire from Humaans, creates their identity in Okta, assigns app access by group rule, and triggers zero-touch laptop enrolment in Jamf — no manual steps
Build a Slack assistant, backed by a coding agent, that handles requests like “I need access to X” or “my laptop is slow” and either fixes them or routes them, resolving most without a human
Build a hardware vending machine for the Edinburgh office that dispenses chargers, dongles, headsets and loan laptops against an employee's identity, with stock reordered automatically
Write scripts and infrastructure as code that configure devices, enforce security baselines, and produce compliance evidence on their own
Build an offboarding flow that revokes access everywhere, wipes and reclaims the device, and files the record the moment someone is marked as a leaver
What good looks like in the first year
Zero-touch onboarding: within six months, a new hire's accounts, apps and access provision automatically from Humaans through Okta, and their laptop self-enrols — day one setup takes minutes, not hours
Self-service by default: within nine months, the top twenty employee IT requests — access, kit, resets, software — are self-served through automation, chat or a vending machine, not a ticket to a person
Automated joiner/mover/leaver: within twelve months, role changes and offboarding run automatically from the HRIS, with access removed same-day and hardware recovered
Build over buy: you ship internal tooling and coding agent workflows that remove manual steps, so the function scales on automation, not headcount
Secure and audit-ready: the fleet stays managed and SOC 2 evidence generates itself, rather than being assembled by hand before an audit
Who you might be
We're not hiring a traditional IT person — we're hiring someone who builds. That might mean you're:
a software engineer who likes owning systems end to end and wants a broad, high-ownership remit
a DevOps, SRE or platform engineer who automates infrastructure and wants to point that at people and devices
a strong IT or systems person who already codes and automates rather than clicking through consoles
someone from a smaller company or an MSP who has wired up tools, identity and devices and scripted the boring parts away
What matters is the instinct to automate anything you have to do twice, and to build the tool rather than do the task. We'll teach the IT domain to a strong builder — we won't teach someone to be a builder.
What we're looking for
You write real code and automate with APIs and scripts — Python, Bash or TypeScript. This isn't optional.
You think in systems: identity, access, data flows and lifecycle
You're comfortable using AI coding agents to build and ship tooling fast
You care about security and doing things properly, not just quickly
You're happy working on-site in Edinburgh and hands-on with real hardware
Bonus:
Exposure to identity and device tooling such as Okta, Google Workspace or Jamf
Experience with SOC 2 or security compliance
Having run or automated onboarding, endpoints or internal tools before
How we work
This role is on-site in Edinburgh, reporting into Security — you'll be hands-on with the actual fleet, not just its dashboards. It's a high-trust environment: you own the systems you build, end to end, with light process and a bias toward shipping.
This isn't a back-room coding role. You own real employee outcomes and the physical office setup alongside the software.
What you can expect
Real ownership over the platform that runs every Wordsmith employee, from identity to hardware
Freedom to build over buy — you ship the tooling, not just work the tickets
We'll teach you the IT and security domain — you bring the instinct to automate
Why Wordsmith
We're growing quickly, and every new hire adds more identity, access and devices to manage. Getting that right — automated, secure and audit-ready — is core to how fast and how safely we can scale as a company.
If you want to build the system that runs an entire company's IT, rather than staff it, this is a strong place to do it.
","descriptionPlain":"IT SECURITY ENGINEER\n\nEdinburgh\n\n\n\nWordsmith\n\nWordsmith is building the legal operations platform for in-house teams, and we're growing fast.\n\nWe believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents and disconnected systems.\n\nWordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgment matters, and every step is captured as work happens.\n\nWe're built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend, and become a function the business can run with.\n\nMore than 500 companies, including Financial Times, Safelite, Trip.com http://Trip.com, Canva, Starling and Sage, use Wordsmith. Backed by $100M from Index Ventures, General Catalyst, Highland Europe and others, we're building one of the defining companies in legal AI.\n\n\n\nWhy this role is different\n\nWe treat internal IT as a product and our employees as its users, not as tickets. If your answer to a repeated problem is to do it faster by hand, this isn't the seat — and it isn't a back-room coding role either.\n\nYou'll be the engineer who builds the platform that provisions, supports and secures every Wordsmith employee, end to end. The goal is for the function to get more automated as we grow, not need more people.\n\n\n\nThe Role\n\nYou'll own onboarding, access, devices and offboarding as one connected system, and build the tooling — including coding agent workflows — that removes the manual steps at every stage. You'll be hands-on with the physical side of the job too, in the Edinburgh office.\n\n\n\nWhat you'll do\n\n - Build a joiner pipeline that reads a new hire from Humaans, creates their identity in Okta, assigns app access by group rule, and triggers zero-touch laptop enrolment in Jamf — no manual steps\n\n - Build a Slack assistant, backed by a coding agent, that handles requests like “I need access to X” or “my laptop is slow” and either fixes them or routes them, resolving most without a human\n\n - Build a hardware vending machine for the Edinburgh office that dispenses chargers, dongles, headsets and loan laptops against an employee's identity, with stock reordered automatically\n\n - Write scripts and infrastructure as code that configure devices, enforce security baselines, and produce compliance evidence on their own\n\n - Build an offboarding flow that revokes access everywhere, wipes and reclaims the device, and files the record the moment someone is marked as a leaver\n\n\n\nWhat good looks like in the first year\n\n - Zero-touch onboarding: within six months, a new hire's accounts, apps and access provision automatically from Humaans through Okta, and their laptop self-enrols — day one setup takes minutes, not hours\n\n - Self-service by default: within nine months, the top twenty employee IT requests — access, kit, resets, software — are self-served through automation, chat or a vending machine, not a ticket to a person\n\n - Automated joiner/mover/leaver: within twelve months, role changes and offboarding run automatically from the HRIS, with access removed same-day and hardware recovered\n\n - Build over buy: you ship internal tooling and coding agent workflows that remove manual steps, so the function scales on automation, not headcount\n\n - Secure and audit-ready: the fleet stays managed and SOC 2 evidence generates itself, rather than being assembled by hand before an audit\n\n\n\nWho you might be\n\nWe're not hiring a traditional IT person — we're hiring someone who builds. That might mean you're:\n\n - a software engineer who likes owning systems end to end and wants a broad, high-ownership remit\n\n - a DevOps, SRE or platform engineer who automates infrastructure and wants to point that at people and devices\n\n - a strong IT or systems person who already codes and automates rather than clicking through consoles\n\n - someone from a smaller company or an MSP who has wired up tools, identity and devices and scripted the boring parts away\n\nWhat matters is the instinct to automate anything you have to do twice, and to build the tool rather than do the task. We'll teach the IT domain to a strong builder — we won't teach someone to be a builder.\n\n\n\nWhat we're looking for\n\n - You write real code and automate with APIs and scripts — Python, Bash or TypeScript. This isn't optional.\n\n - You think in systems: identity, access, data flows and lifecycle\n\n - You're comfortable using AI coding agents to build and ship tooling fast\n\n - You care about security and doing things properly, not just quickly\n\n - You're happy working on-site in Edinburgh and hands-on with real hardware\n\n\n\nBonus:\n\n - Exposure to identity and device tooling such as Okta, Google Workspace or Jamf\n\n - Experience with SOC 2 or security compliance\n\n - Having run or automated onboarding, endpoints or internal tools before\n\n\n\nHow we work\n\nThis role is on-site in Edinburgh, reporting into Security — you'll be hands-on with the actual fleet, not just its dashboards. It's a high-trust environment: you own the systems you build, end to end, with light process and a bias toward shipping.\n\nThis isn't a back-room coding role. You own real employee outcomes and the physical office setup alongside the software.\n\n\n\nWhat you can expect\n\n - Real ownership over the platform that runs every Wordsmith employee, from identity to hardware\n\n - Freedom to build over buy — you ship the tooling, not just work the tickets\n\n - We'll teach you the IT and security domain — you bring the instinct to automate\n\n\n\nWhy Wordsmith\n\nWe're growing quickly, and every new hire adds more identity, access and devices to manage. Getting that right — automated, secure and audit-ready — is core to how fast and how safely we can scale as a company.\n\nIf you want to build the system that runs an entire company's IT, rather than staff it, this is a strong place to do it."},{"id":"a3af9e30-34bd-421e-ad9e-c95c616928bc","title":"Customer Success Manager","department":"GTM","team":"Account Management","employmentType":"FullTime","location":"Edinburgh","secondaryLocations":[],"publishedAt":"2026-09-22T13:41:30.631+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"Edinburgh ","addressCountry":"United Kingdom","addressLocality":"Edinburgh"}},"jobUrl":"https://jobs.ashbyhq.com/wordsmith/a3af9e30-34bd-421e-ad9e-c95c616928bc","applyUrl":"https://jobs.ashbyhq.com/wordsmith/a3af9e30-34bd-421e-ad9e-c95c616928bc/application","descriptionHtml":"Wordsmith is building the AI platform for in-house legal teams. Our customers use Wordsmith to move faster, automate the repetitive parts of legal work, and give their whole business quicker access to legal support. We're growing quickly, and every new customer we win deserves a brilliant experience from day one — that's where you come in.
We’re hiring a Customer Success Manager to help customers achieve lasting value from Wordsmith and own their renewal.
Once a customer has been implemented by our Transformation team, you’ll become their day-to-day success partner. You’ll help them embed Wordsmith into their organisation, increase meaningful adoption and demonstrate the impact the platform is having on their work.
You’ll own the customer journey from post-implementation handover through to renewal, connecting customer outcomes with retention. That means understanding what success looks like, building strong relationships, identifying risk early and managing the renewal process from initial planning through commercial conversations to signature.
You won’t own technical support or implementation. You will be accountable for adoption, customer health, value realisation and renewals across your portfolio, working with Account Management on expansion opportunities.
It’s an early-career role with meaningful responsibility and close support from our Head of Customer Success. You’ll receive coaching on managing customer relationships, leading renewal conversations and developing the commercial judgement to become an excellent CSM.
Own customer success plans — understand what each customer wants to achieve, agree measurable outcomes and keep progress visible.
Take customers forward after implementation — partner with our Transformation team to ensure a clear handover and help customers move from initial deployment to sustained adoption.
Drive adoption — use product data and customer conversations to identify gaps, activate dormant users and introduce relevant capabilities and use cases.
Build trusted relationships — develop strong connections with day-to-day users, internal champions, senior stakeholders and renewal decision-makers.
Lead customer conversations — run regular check-ins, adoption reviews and value reviews that connect product usage to meaningful business outcomes.
Monitor customer health — combine usage data, feedback and relationship insight to recognise disengagement or risk early.
Turn risk into action — build recovery plans and coordinate the right colleagues from Support, Transformation, Product or Account Management to address issues that could affect retention.
Own renewals from start to finish — maintain a clear renewal plan for every account, confirm decision-makers and procurement requirements, demonstrate value, lead commercial discussions within agreed parameters and coordinate proposals, contracts and signatures. You’ll have support from the Head of Customer Success on complex negotiations.
Keep renewal forecasts accurate — maintain a clear view of renewal dates, customer intent, risks and next steps, escalating early when a renewal needs additional support.
Partner with Account Management on growth — identify expansion opportunities and share the customer context and evidence of value needed to pursue them. Account Management owns expansion; you own the renewal.
Represent the customer — turn customer feedback into clear, useful insight for our Product, Support and Commercial teams.
Improve how we work — contribute to the playbooks, materials, processes and health measures that allow Customer Success and renewals to scale.
Some experience in customer success, account management, consulting or another customer-facing environment. Recent graduates with strong relevant experience are also welcome.
A proactive approach - you don’t wait to be told what to do and are comfortable following up, asking questions and keeping work moving.
Strong relationship-building skills - you can listen carefully, establish trust and adapt to different personalities and levels of seniority.
Commercial awareness - you understand how adoption and demonstrated value contribute to retention and growth, and you’re comfortable developing the skills to discuss pricing, handle objections and secure renewals.
A clear, warm communication style - you can lead a conversation, write a concise follow-up and make unfamiliar ideas easy to understand.
Strong organisation - you can manage several customer relationships, renewal timelines and follow-up actions without losing attention to detail.
Confidence working with data - you can interpret product-usage and account-health information and turn it into practical action.
Curiosity about AI and legal technology - you don’t need a legal background, but you’ll want to learn the product and our customers’ work deeply.
A strong learning mindset - you welcome feedback, apply coaching and want to develop quickly. Previous experience owning renewals is helpful, but not essential.
Ground-floor seat at a fast-growing AI company, with a front-row view of how modern legal teams adopt AI.
A role where you learn the full customer lifecycle — onboarding, support, adoption, renewal — the foundation for a career in customer success or commercial roles.
Direct access to customers and to the founding team; your feedback shapes the product.
A team that ships fast, cares about customers, and will invest in your growth.
We set a high bar, move quickly and give people meaningful ownership. There will not always be an established playbook, so you’ll need to bring curiosity, structure and persistence to unfamiliar situations.
You’ll receive regular support and coaching from the Head of Customer Success while progressively taking greater ownership of your customer relationships.
Our customer teams have clear but closely connected responsibilities: Transformation leads implementation, Support Engineering resolves technical issues, Account Management owns renewals and commercial growth, and Customer Success owns adoption, customer health
","descriptionPlain":"ABOUT WORDSMITH\n\nWordsmith is building the AI platform for in-house legal teams. Our customers use Wordsmith to move faster, automate the repetitive parts of legal work, and give their whole business quicker access to legal support. We're growing quickly, and every new customer we win deserves a brilliant experience from day one — that's where you come in.\n\n\n\n\nABOUT THE ROLE\n\nWe’re hiring a Customer Success Manager to help customers achieve lasting value from Wordsmith and own their renewal.\n\nOnce a customer has been implemented by our Transformation team, you’ll become their day-to-day success partner. You’ll help them embed Wordsmith into their organisation, increase meaningful adoption and demonstrate the impact the platform is having on their work.\n\nYou’ll own the customer journey from post-implementation handover through to renewal, connecting customer outcomes with retention. That means understanding what success looks like, building strong relationships, identifying risk early and managing the renewal process from initial planning through commercial conversations to signature.\n\nYou won’t own technical support or implementation. You will be accountable for adoption, customer health, value realisation and renewals across your portfolio, working with Account Management on expansion opportunities.\n\nIt’s an early-career role with meaningful responsibility and close support from our Head of Customer Success. You’ll receive coaching on managing customer relationships, leading renewal conversations and developing the commercial judgement to become an excellent CSM.\n\n\n\n\nWHAT YOU'LL DO\n\n - Own customer success plans — understand what each customer wants to achieve, agree measurable outcomes and keep progress visible.\n\n - Take customers forward after implementation — partner with our Transformation team to ensure a clear handover and help customers move from initial deployment to sustained adoption.\n\n - Drive adoption — use product data and customer conversations to identify gaps, activate dormant users and introduce relevant capabilities and use cases.\n\n - Build trusted relationships — develop strong connections with day-to-day users, internal champions, senior stakeholders and renewal decision-makers.\n\n - Lead customer conversations — run regular check-ins, adoption reviews and value reviews that connect product usage to meaningful business outcomes.\n\n - Monitor customer health — combine usage data, feedback and relationship insight to recognise disengagement or risk early.\n\n - Turn risk into action — build recovery plans and coordinate the right colleagues from Support, Transformation, Product or Account Management to address issues that could affect retention.\n\n - Own renewals from start to finish — maintain a clear renewal plan for every account, confirm decision-makers and procurement requirements, demonstrate value, lead commercial discussions within agreed parameters and coordinate proposals, contracts and signatures. You’ll have support from the Head of Customer Success on complex negotiations.\n\n - Keep renewal forecasts accurate — maintain a clear view of renewal dates, customer intent, risks and next steps, escalating early when a renewal needs additional support.\n\n - Partner with Account Management on growth — identify expansion opportunities and share the customer context and evidence of value needed to pursue them. Account Management owns expansion; you own the renewal.\n\n - Represent the customer — turn customer feedback into clear, useful insight for our Product, Support and Commercial teams.\n\n - Improve how we work — contribute to the playbooks, materials, processes and health measures that allow Customer Success and renewals to scale.\n\n\n\n\nWHAT WE'RE LOOKING FOR\n\n - Some experience in customer success, account management, consulting or another customer-facing environment. Recent graduates with strong relevant experience are also welcome.\n\n - A proactive approach - you don’t wait to be told what to do and are comfortable following up, asking questions and keeping work moving.\n\n - Strong relationship-building skills - you can listen carefully, establish trust and adapt to different personalities and levels of seniority.\n\n - Commercial awareness - you understand how adoption and demonstrated value contribute to retention and growth, and you’re comfortable developing the skills to discuss pricing, handle objections and secure renewals.\n\n - A clear, warm communication style - you can lead a conversation, write a concise follow-up and make unfamiliar ideas easy to understand.\n\n - Strong organisation - you can manage several customer relationships, renewal timelines and follow-up actions without losing attention to detail.\n\n - Confidence working with data - you can interpret product-usage and account-health information and turn it into practical action.\n\n - Curiosity about AI and legal technology - you don’t need a legal background, but you’ll want to learn the product and our customers’ work deeply.\n\n - A strong learning mindset - you welcome feedback, apply coaching and want to develop quickly. Previous experience owning renewals is helpful, but not essential.\n \n\n\nWHY WORDSMITH\n\n - Ground-floor seat at a fast-growing AI company, with a front-row view of how modern legal teams adopt AI.\n\n - A role where you learn the full customer lifecycle — onboarding, support, adoption, renewal — the foundation for a career in customer success or commercial roles.\n\n - Direct access to customers and to the founding team; your feedback shapes the product.\n\n - A team that ships fast, cares about customers, and will invest in your growth.\n \n\n\nHOW WE WORK\n\n\n\nWE’RE AN IN-PERSON TEAM BASED IN EDINBURGH. YOU SHOULD EXPECT TO WORK FROM THE OFFICE OR VISIT CUSTOMERS AS YOUR DEFAULT.\n\nWe set a high bar, move quickly and give people meaningful ownership. There will not always be an established playbook, so you’ll need to bring curiosity, structure and persistence to unfamiliar situations.\n\nYou’ll receive regular support and coaching from the Head of Customer Success while progressively taking greater ownership of your customer relationships.\n\nOur customer teams have clear but closely connected responsibilities: Transformation leads implementation, Support Engineering resolves technical issues, Account Management owns renewals and commercial growth, and Customer Success owns adoption, customer health"},{"id":"a7cc353b-51f7-4bf8-a468-963aea5bbe6b","title":"Senior Talent Partner - GTM","department":"G&A","team":"Talent","employmentType":"FullTime","location":"New York","secondaryLocations":[],"publishedAt":"2026-10-29T18:03:11.155+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"NY","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/wordsmith/a7cc353b-51f7-4bf8-a468-963aea5bbe6b","applyUrl":"https://jobs.ashbyhq.com/wordsmith/a7cc353b-51f7-4bf8-a468-963aea5bbe6b/application","descriptionHtml":"Wordsmith is building the legal operations platform for in-house teams, and we are growing fast.
We believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents, and disconnected systems.
Wordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgment matters, and every step is captured as work happens.
We are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend, and become a function the business can run with.
More than 500 companies, including Financial Times, Safelite, Trip.com, Canva, Starling, and Sage, use Wordsmith. Backed by $100M from Index Ventures, General Catalyst, Highland Europe, and others, we are building one of the defining companies in legal AI.
Our revenue plan depends on hiring sellers who build their own pipeline and close enterprise deals with General Counsels. You'll own GTM hiring from intake to signed offer: Account Executives, SDRs, sales leaders, Customer Success and Partnerships. You'll run intake with sales leaders who want speed, hold the bar on deal evidence, and close candidates who have offers from every AI company hiring sales talent. This is not a coordination role.
Deliver bar-raising GTM hires each quarter
Own a robust, fair and fast recruiting process that is optimized to hire the best talent vs the best interviewers.
Source sellers directly: map competitor sales teams, track attainment signals, and personalise outreach with AI
Test real deal evidence: ACV, cycle length, self-sourced pipeline and methodology, not titles
Own the candidate from first message to first day, and close on OTE, equity and the opportunity
Be a sparing partner to the business, challenging when necessary and coaching them to be a better higher team
5+ years of full-cycle recruiting, working on quota-carrying sales roles in B2B SaaS
A track record you can put numbers on: hires per quarter, offer acceptance, how your sellers ramped
Most of your recent hires sourced by you, not from inbound
You know how to read a sales CV: attainment, deal size, territory and inherited book
Fluency with Ashby or a similar ATS, and real use of AI in your own workflow
Hired AEs selling to legal, procurement or other regulated buyers
Built a sales team in a new office or market from zero
Understand sales methodologies (MEDDPICC or similar) well enough to assess them
How we work
We're an in-office team in New York. We work together because it makes us faster, sharper, and more effective. You should expect to be in the office as your default.
This is a high performance environment. We set a high bar, move quickly, and expect people to take ownership of real problems.
There isn't always a clear path. The people who do well here figure things out, stay close to the work, and keep pushing until they get to the right outcome.
This role requires patience, structure, and strong judgement. You'll be trusted to run complex deals with a high degree of autonomy.
Why Wordsmith
We're in a period of strong momentum: growing quickly, winning new customers, and expanding into larger accounts.
The product is landing well, the market is ready, and the team is scaling to meet demand.
If you want to be in the room, close meaningful deals, and grow quickly in a high bar environment, this is one of the best places to do it.
Wordsmith is building the legal operations platform for in-house teams, and we are growing fast.
We believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents, and disconnected systems.
Wordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgment matters, and every step is captured as work happens.
We are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend, and become a function the business can run with.
Our product is only as good as the people who build it. You'll own R&D hiring from intake to signed offer: Product Engineers, Applied AI and LLM Engineers, Data Scientists, Product Managers and Designers. You'll partner with engineering and product leaders to define what great looks like at each level, run technical processes that candidates respect, and close people who have offers from AI labs and big tech. This is not a coordination role.
Deliver bar-raising R&D hires each quarter
Own a robust, fair and fast recruiting process that is optimized to hire the best talent vs the best interviewers
Source engineers directly: GitHub, research communities, alumni networks and competitor teams, with AI-personalised outreach
Run technical loops that move fast: tight take-homes, calibrated interviewers, debriefs within 24 hours
Own the candidate from first message to first day, and close against higher cash with equity, scope and the problem
Report on your funnel every week and fix what the data shows
5+ years of full-cycle recruiting, with at least 3 hiring software engineers at product-led tech companies
Comfortable discussing stacks, levels and system design with engineers, and spotting weak signal
A track record you can put numbers on: hires per quarter, offer acceptance, how your hires performed
Most of your recent hires sourced by you, not from inbound
Fluency with Ashby or a similar ATS, and real use of AI in your own workflow
Hired AI, ML or LLM engineers
Hired product managers and designers alongside engineering
Relocated engineers into the UK, including visa sponsorship
How we work
We're an in-office team in London/Edinburgh. We work together because it makes us faster, sharper, and more effective. You should expect to be in the office as your default.
This is a high performance environment. We set a high bar, move quickly, and expect people to take ownership of real problems.
There isn't always a clear path. The people who do well here figure things out, stay close to the work, and keep pushing until they get to the right outcome.
This role requires patience, structure, and strong judgement. You'll be trusted to run complex deals with a high degree of autonomy.
Why Wordsmith
We're in a period of strong momentum: growing quickly, winning new customers, and expanding into larger accounts.
The product is landing well, the market is ready, and the team is scaling to meet demand.
If you want to be in the room, close meaningful deals, and grow quickly in a high bar environment, this is one of the best places to do it.
Edinburgh
Wordsmith
Wordsmith is building the legal operations platform for in-house teams, and we’re growing fast.
We believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents and disconnected systems.
Wordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgment matters, and every step is captured as work happens.
We’re built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend, and become a function the business can run with.
More than 500 companies use Wordsmith. We’ve raised over $80m from leading investors, and we’re building one of the defining companies in legal AI — from our office in Edinburgh.
Why this role is different
You won’t be joining a big, process-heavy finance function. You’ll be one of the first Finance hires, working on a brand new, AI-native ERP system (Rillet) with the freedom to actually improve how things are done — not just keep the lights on.
If you want real exposure to the business, a seat close to the founders and leadership team, and the chance to shape processes rather than inherit them, this is that seat.
The Role
As Finance Assistant, you’ll own the day-to-day mechanics that keep Wordsmith’s finances running — cash, invoicing, collections, payables and expenses — and you’ll have the tools and the licence to automate as much of it as possible.
What you'll do
Complete daily cash reconciliation across our accounts
Set up customer contracts in our ERP (Rillet) and issue invoices
Chase accounts receivable to keep debtor days down
Own all accounts payable activity, including uploading bills and creating payment runs
Help with month end balance sheet reconciliations
Help administer our travel and expense system
Pick up other finance tasks as they come up — in a small team, that’s part of the job
Who you might be
We’re not looking for someone who wants a narrow, ticket-based role. You might be:
Newly qualified, or qualified by experience, and ready to take real ownership from day one
1–2 years post-qualified and looking for broader exposure than a larger finance function gives you
Someone who’s used to (or excited about) using modern tools and automation rather than doing everything by hand
What matters most is being highly motivated and genuinely keen to get stuck in quickly — we’ll help you grow into the rest.
What we're looking for
Newly qualified, 1–2 years PQE, or qualified by experience
Comfortable owning process end-to-end — cash, invoicing, AR, AP and expenses
Happy working in-office five days a week in central Edinburgh
Curious about tech and automation, and keen to use it to improve how finance runs
Highly organised, with the judgement to know when something needs chasing
How we work
This role is on-site five days a week, from our office in central Edinburgh — a short walk from both Waverley and Haymarket. You’ll sit inside a small finance team, which means direct exposure to the wider business rather than being several layers removed from it.
It’s a fast-moving environment with light process and a genuine bias toward using technology to remove manual work, not add to it.
What you can expect
Real ownership over core finance processes from day one
Hands-on experience with a brand new, AI-native ERP system (Rillet)
Close exposure to a small finance team and the wider business
The freedom to use an extensive suite of tech tools to improve and automate how things are done
Why Wordsmith
We’re a fast-moving, Edinburgh-based Legal AI company that’s just raised over $80m. Joining now means joining early enough to shape how our finance function is built — with modern tools, real ownership, and a team that wants to do things properly rather than just keep pace.
","descriptionPlain":"FINANCE ASSISTANT \n\nEdinburgh\n\n\n\nWordsmith\n\nWordsmith is building the legal operations platform for in-house teams, and we’re growing fast.\n\n\nWe believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents and disconnected systems.\n\nWordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgment matters, and every step is captured as work happens.\n\nWe’re built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend, and become a function the business can run with.\n\nMore than 500 companies use Wordsmith. We’ve raised over $80m from leading investors, and we’re building one of the defining companies in legal AI — from our office in Edinburgh.\n\n\n\nWhy this role is different\n\nYou won’t be joining a big, process-heavy finance function. You’ll be one of the first Finance hires, working on a brand new, AI-native ERP system (Rillet) with the freedom to actually improve how things are done — not just keep the lights on.\n\nIf you want real exposure to the business, a seat close to the founders and leadership team, and the chance to shape processes rather than inherit them, this is that seat.\n\n\n\nThe Role\n\nAs Finance Assistant, you’ll own the day-to-day mechanics that keep Wordsmith’s finances running — cash, invoicing, collections, payables and expenses — and you’ll have the tools and the licence to automate as much of it as possible.\n\n\n\nWhat you'll do\n\n - Complete daily cash reconciliation across our accounts\n\n - Set up customer contracts in our ERP (Rillet) and issue invoices\n\n - Chase accounts receivable to keep debtor days down\n\n - Own all accounts payable activity, including uploading bills and creating payment runs\n\n - Help with month end balance sheet reconciliations\n\n - Help administer our travel and expense system\n\n - Pick up other finance tasks as they come up — in a small team, that’s part of the job\n\n\n\nWho you might be\n\nWe’re not looking for someone who wants a narrow, ticket-based role. You might be:\n\n - Newly qualified, or qualified by experience, and ready to take real ownership from day one\n\n - 1–2 years post-qualified and looking for broader exposure than a larger finance function gives you\n\n - Someone who’s used to (or excited about) using modern tools and automation rather than doing everything by hand\n\nWhat matters most is being highly motivated and genuinely keen to get stuck in quickly — we’ll help you grow into the rest.\n\n\n\nWhat we're looking for \n\n - Newly qualified, 1–2 years PQE, or qualified by experience\n\n - Comfortable owning process end-to-end — cash, invoicing, AR, AP and expenses\n\n - Happy working in-office five days a week in central Edinburgh\n\n - Curious about tech and automation, and keen to use it to improve how finance runs\n\n - Highly organised, with the judgement to know when something needs chasing\n\n\n\nHow we work\n\nThis role is on-site five days a week, from our office in central Edinburgh — a short walk from both Waverley and Haymarket. You’ll sit inside a small finance team, which means direct exposure to the wider business rather than being several layers removed from it.\n\nIt’s a fast-moving environment with light process and a genuine bias toward using technology to remove manual work, not add to it.\n\n\n\nWhat you can expect \n\n - Real ownership over core finance processes from day one\n\n - Hands-on experience with a brand new, AI-native ERP system (Rillet)\n\n - Close exposure to a small finance team and the wider business\n\n - The freedom to use an extensive suite of tech tools to improve and automate how things are done\n\n\n\nWhy Wordsmith\n\nWe’re a fast-moving, Edinburgh-based Legal AI company that’s just raised over $80m. Joining now means joining early enough to shape how our finance function is built — with modern tools, real ownership, and a team that wants to do things properly rather than just keep pace."},{"id":"4dccb554-b6bb-4617-b80c-61da2014dd3e","title":"Senior Talent Partner - GTM","department":"G&A","team":"Talent","employmentType":"FullTime","location":"London","secondaryLocations":[{"location":"Edinburgh","address":{"postalAddress":{"addressRegion":"Edinburgh ","addressCountry":"United Kingdom","addressLocality":"Edinburgh"}}}],"publishedAt":"2026-10-29T18:06:47.574+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"City of London","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/wordsmith/4dccb554-b6bb-4617-b80c-61da2014dd3e","applyUrl":"https://jobs.ashbyhq.com/wordsmith/4dccb554-b6bb-4617-b80c-61da2014dd3e/application","descriptionHtml":"Wordsmith is building the legal operations platform for in-house teams, and we are growing fast.
We believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents, and disconnected systems.
Wordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgment matters, and every step is captured as work happens.
We are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend, and become a function the business can run with.
More than 500 companies, including Financial Times, Safelite, Trip.com, Canva, Starling, and Sage, use Wordsmith. Backed by $100M from Index Ventures, General Catalyst, Highland Europe, and others, we are building one of the defining companies in legal AI.
Our revenue plan depends on hiring sellers who build their own pipeline and close enterprise deals with General Counsels. You'll own GTM hiring from intake to signed offer: Account Executives, SDRs, sales leaders, Customer Success and Partnerships. You'll run intake with sales leaders who want speed, hold the bar on deal evidence, and close candidates who have offers from every AI company hiring sales talent. This is not a coordination role.
Deliver bar-raising GTM hires each quarter
Own a robust, fair and fast recruiting process that is optimized to hire the best talent vs the best interviewers.
Source sellers directly: map competitor sales teams, track attainment signals, and personalise outreach with AI
Test real deal evidence: ACV, cycle length, self-sourced pipeline and methodology, not titles
Own the candidate from first message to first day, and close on OTE, equity and the opportunity
Be a sparing partner to the business, challenging when necessary and coaching them to be a better higher team
5+ years of full-cycle recruiting, working on quota-carrying sales roles in B2B SaaS
A track record you can put numbers on: hires per quarter, offer acceptance, how your sellers ramped
Most of your recent hires sourced by you, not from inbound
You know how to read a sales CV: attainment, deal size, territory and inherited book
Fluency with Ashby or a similar ATS, and real use of AI in your own workflow
Hired AEs selling to legal, procurement or other regulated buyers
Built a sales team in a new office or market from zero
Understand sales methodologies (MEDDPICC or similar) well enough to assess them
How we work
We're an in-office team in London/Edinburgh. We work together because it makes us faster, sharper, and more effective. You should expect to be in the office as your default.
This is a high performance environment. We set a high bar, move quickly, and expect people to take ownership of real problems.
There isn't always a clear path. The people who do well here figure things out, stay close to the work, and keep pushing until they get to the right outcome.
This role requires patience, structure, and strong judgement. You'll be trusted to run complex deals with a high degree of autonomy.
Why Wordsmith
We're in a period of strong momentum: growing quickly, winning new customers, and expanding into larger accounts.
The product is landing well, the market is ready, and the team is scaling to meet demand.
If you want to be in the room, close meaningful deals, and grow quickly in a high bar environment, this is one of the best places to do it.
Wordsmith is building the legal operations platform for in-house teams, and we are growing fast.
We believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents, and disconnected systems.
Wordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgment matters, and every step is captured as work happens.
We are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend, and become a function the business can run with.
Legal engineers are how Wordsmith wins: lawyers who shape the product, deploy it with customers and prove what AI can do for an in-house team. The best of them are not looking for jobs. They're senior associates, in-house counsel and legal ops leads who haven't yet heard a strong case for leaving law. You'll find them, assess both their legal judgment and their technical aptitude, and convince them this is the next step in their career. This is not a coordination role.
Deliver bar-raising legal engineers each quarter
Own a robust, fair and fast recruiting process that is optimized to hire the best talent vs the best interviewers.
Map legal talent across law firms, in-house teams, legal ops and legal tech, and build pipelines before roles open
Assess what matters: legal judgment, comfort with AI and data, and the ability to work with customers and engineers
Work with stakeholders on how the archetype of who we hire changes as the market does
Report on your funnel every week and fix what the data shows
5+ years of full-cycle recruiting, with at least some exposure of hiring in legal
You are quick at onboarding into a new area; you are able to get a deep understanding of a new role and/or new area and quickly present yourself as a knowledgeable voice
A track record you can put numbers on: hires per quarter, offer acceptance, how your hires performed
Most of your recent hires sourced by you
Fluency with Ashby or a similar ATS, and real use of AI in your own workflow
Hired for a legal tech or AI company
Hired hybrid roles that blend a profession with product or engineering
A legal background yourself
How we work
We're an in-office team in New York. We work together because it makes us faster, sharper, and more effective. You should expect to be in the office as your default.
This is a high performance environment. We set a high bar, move quickly, and expect people to take ownership of real problems.
There isn't always a clear path. The people who do well here figure things out, stay close to the work, and keep pushing until they get to the right outcome.
This role requires patience, structure, and strong judgement. You'll be trusted to run complex deals with a high degree of autonomy.
Why Wordsmith
We're in a period of strong momentum: growing quickly, winning new customers, and expanding into larger accounts.
The product is landing well, the market is ready, and the team is scaling to meet demand.
If you want to be in the room, close meaningful deals, and grow quickly in a high bar environment, this is one of the best places to do it.
Wordsmith is building the legal operating system for in-house teams, and we are growing fast.
We believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents and disconnected systems.
Wordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgement matters, and every step is captured as work happens.
We are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend and become a function the business can run with.
More than 500 companies, including Financial Times, Safelite, Trip.com, Canva, Starling and Sage, use Wordsmith. Backed by over $100M from Index Ventures, General Catalyst, Highland Europe and others, we are building one of the defining companies in legal AI.
Legal Engineers turn the product into real outcomes for customers.
You’ll work with customers after purchase to design, configure, and implement legal workflows inside Wordsmith. This role sits close to the customer, helping them embed the platform into how their legal function actually operates.
It’s part implementation, part problem solving, and part advisory. You’ll combine legal understanding with product knowledge to help customers get meaningful value from the platform.
This is a technical, hands-on role. You don’t need to be a lawyer, and we’re not necessarily looking for one. We’re looking for analytical thinkers who are comfortable with technology and ideally have deployed legal tech before — people who can understand how a legal team works, then build the system that supports it. Where the work turns on legal judgement, we already have lawyers as part of the team who can bring the legal expertise.
Lead implementation projects for new customers
Design workflows and automation tailored to each organisation
Configure the platform to support real legal use cases
Scope implementations for complex enterprise customers — use cases, sequencing, and where value will land first
Work directly with legal teams and Legal Ops leaders to understand how they operate
Translate legal processes into structured workflows and AI-enabled automation
Advise on best practices for implementing legal technology
Build and adapt playbooks with the customer, bringing in Legal Intelligence where clause language or negotiation positions need a lawyer’s judgement
Build integrations and connect Wordsmith to customers’ systems, knowing when to bring in Engineering
Build agents, skills, automations and workflows, from standard templates to complex multi-step processes
Take on complex reports and playbooks, leaving standard ones, such as a basic NDA blueprint, to the wider customer team
Reconfigure playbooks and workflows when a customer’s risk appetite or process changes
Act as the escalation point for technical issues and complex training questions from Support and Enablement
Run deeper health checks where a setup needs technical or process review
Support onboarding and early adoption
Help customers expand into additional workflows and use cases
Create the template flows Enablement uses to demo and train on standard product workflows
Provide on-site embedded support where a customer needs hands-on technical help
Surface patterns, insights, and recurring requests to Product and Engineering
Help shape how the product evolves based on real usage
Experience in legal tech, legal operations, or process transformation
Strong understanding of how in-house legal teams work
Ability to manage customer projects and guide stakeholders through change
Comfortable working across legal and technical domains
Technical enough to build integrations, agents and automations yourself, and to judge when a problem needs Engineering
A fixer’s instinct — comfortable diagnosing a live setup and reworking it when a customer’s needs change
Structured thinker — you can turn messy processes into clear systems
Strong communication skills and confidence working directly with customers
Typical backgrounds include
Prior Legal Engineering experience
Implementation or solutions consultants in SaaS (CLM / Legal Tech is a plus)
Legal Operations Professionals
We’re an in-person team based in Edinburgh or London. You should expect to work from the office or visit customers as your default.
We set a high bar, move quickly and give people meaningful ownership. There will not always be an established playbook, so you’ll need to bring curiosity, structure and persistence to unfamiliar situations.
You’ll sit in the Transformation team, reporting to the VP of Transformation, and work alongside Legal Intelligence, Enablement, Customer Success, Support Engineering and Product.
Our customer teams have clear but closely connected responsibilities: Transformation leads implementation, Support Engineering resolves technical issues, Account Management owns renewals and commercial growth, Customer Success owns adoption, customer health and value realisation, and Enablement owns onboarding, training and customer capability.
Wordsmith is growing quickly, winning new customers and expanding within larger organisations. How legal work gets rebuilt around AI is still being written, and Legal Engineers are the people writing it with our customers.
You’ll work directly with ambitious in-house legal teams, see how dozens of legal functions really operate, and take that back into a product you help shape. It is a rare place to combine legal judgement with building things.
","descriptionPlain":"WORDSMITH\n\nWordsmith is building the legal operating system for in-house teams, and we are growing fast.\n\nWe believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents and disconnected systems.\n\nWordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgement matters, and every step is captured as work happens.\n\nWe are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend and become a function the business can run with.\n\nMore than 500 companies, including Financial Times, Safelite, Trip.com http://Trip.com, Canva, Starling and Sage, use Wordsmith. Backed by over $100M from Index Ventures, General Catalyst, Highland Europe and others, we are building one of the defining companies in legal AI.\n\n\n\n\nTHE ROLE\n\nLegal Engineers turn the product into real outcomes for customers.\n\nYou’ll work with customers after purchase to design, configure, and implement legal workflows inside Wordsmith. This role sits close to the customer, helping them embed the platform into how their legal function actually operates.\n\nIt’s part implementation, part problem solving, and part advisory. You’ll combine legal understanding with product knowledge to help customers get meaningful value from the platform.\n\nThis is a technical, hands-on role. You don’t need to be a lawyer, and we’re not necessarily looking for one. We’re looking for analytical thinkers who are comfortable with technology and ideally have deployed legal tech before — people who can understand how a legal team works, then build the system that supports it. Where the work turns on legal judgement, we already have lawyers as part of the team who can bring the legal expertise.\n\n\n\n\nWHAT YOU’LL DO\n\n\n1. CUSTOMER IMPLEMENTATION\n\n - Lead implementation projects for new customers\n\n - Design workflows and automation tailored to each organisation\n\n - Configure the platform to support real legal use cases\n\n - Scope implementations for complex enterprise customers — use cases, sequencing, and where value will land first\n\n\n2. SOLUTION DESIGN\n\n - Work directly with legal teams and Legal Ops leaders to understand how they operate\n\n - Translate legal processes into structured workflows and AI-enabled automation\n\n - Advise on best practices for implementing legal technology\n\n - Build and adapt playbooks with the customer, bringing in Legal Intelligence where clause language or negotiation positions need a lawyer’s judgement\n\n\n3. TECHNICAL BUILD\n\n - Build integrations and connect Wordsmith to customers’ systems, knowing when to bring in Engineering\n\n - Build agents, skills, automations and workflows, from standard templates to complex multi-step processes\n\n - Take on complex reports and playbooks, leaving standard ones, such as a basic NDA blueprint, to the wider customer team\n\n\n4. ESCALATION & FIXES\n\n - Reconfigure playbooks and workflows when a customer’s risk appetite or process changes\n\n - Act as the escalation point for technical issues and complex training questions from Support and Enablement\n\n - Run deeper health checks where a setup needs technical or process review\n\n\n5. CUSTOMER SUCCESS & EXPANSION\n\n - Support onboarding and early adoption\n\n - Help customers expand into additional workflows and use cases\n\n - Create the template flows Enablement uses to demo and train on standard product workflows\n\n - Provide on-site embedded support where a customer needs hands-on technical help\n\n\n6. PRODUCT FEEDBACK\n\n - Surface patterns, insights, and recurring requests to Product and Engineering\n\n - Help shape how the product evolves based on real usage\n \n \n\n\nWHAT WE’RE LOOKING FOR\n\n - Experience in legal tech, legal operations, or process transformation\n\n - Strong understanding of how in-house legal teams work\n\n - Ability to manage customer projects and guide stakeholders through change\n\n - Comfortable working across legal and technical domains\n\n - Technical enough to build integrations, agents and automations yourself, and to judge when a problem needs Engineering\n\n - A fixer’s instinct — comfortable diagnosing a live setup and reworking it when a customer’s needs change\n\n - Structured thinker — you can turn messy processes into clear systems\n\n - Strong communication skills and confidence working directly with customers\n\nTypical backgrounds include\n\n - Prior Legal Engineering experience\n\n - Implementation or solutions consultants in SaaS (CLM / Legal Tech is a plus)\n\n - Legal Operations Professionals\n\n\n\n\nHOW WE WORK\n\nWe’re an in-person team based in Edinburgh or London. You should expect to work from the office or visit customers as your default.\n\nWe set a high bar, move quickly and give people meaningful ownership. There will not always be an established playbook, so you’ll need to bring curiosity, structure and persistence to unfamiliar situations.\n\nYou’ll sit in the Transformation team, reporting to the VP of Transformation, and work alongside Legal Intelligence, Enablement, Customer Success, Support Engineering and Product.\n\nOur customer teams have clear but closely connected responsibilities: Transformation leads implementation, Support Engineering resolves technical issues, Account Management owns renewals and commercial growth, Customer Success owns adoption, customer health and value realisation, and Enablement owns onboarding, training and customer capability.\n\n\n\n\nWHY WORDSMITH\n\nWordsmith is growing quickly, winning new customers and expanding within larger organisations. How legal work gets rebuilt around AI is still being written, and Legal Engineers are the people writing it with our customers.\n\nYou’ll work directly with ambitious in-house legal teams, see how dozens of legal functions really operate, and take that back into a product you help shape. It is a rare place to combine legal judgement with building things."},{"id":"aa12e108-7c0f-4fb4-bdba-9dc600d7d8b0","title":"Senior GTM Engineer","department":"GTM","team":"RevOps","employmentType":"FullTime","location":"New York","secondaryLocations":[],"publishedAt":"2026-10-21T16:15:23.731+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"NY","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/wordsmith/aa12e108-7c0f-4fb4-bdba-9dc600d7d8b0","applyUrl":"https://jobs.ashbyhq.com/wordsmith/aa12e108-7c0f-4fb4-bdba-9dc600d7d8b0/application","descriptionHtml":"Wordsmith is building the legal operations platform for in-house teams, and we are growing fast.
We believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents, and disconnected systems.
Wordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgment matters, and every step is captured as work happens.
We are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend, and become a function the business can run with.
More than 500 companies, including Financial Times, Safelite, Trip.com, Canva, Starling, and Sage, use Wordsmith. Backed by $100M from Index Ventures, General Catalyst, Highland Europe, and others, we are building one of the defining companies in legal AI.
The Role
We're building a GTM engineering function to own the systems, tooling and automation that drive Wordsmith's growth. You'll be its first hire.
This is a senior, hands-on, GTM engineering role reporting to the CMO. You'll work across the full GTM stack: marketing and sales tech, tooling and the systems behind our website. You'll decide what to build, buy or retire, and ship systems that help Marketing, Sales, Partnerships and post sales functions (e.g., Customer Success, Account Management) find, win and retain more customers.
Own the GTM stack and roadmap. Audit what we run across marketing, sales and the website, remove overlap. Own the tooling budget and vendor relationships.
Own the data model. Make our CRM the trusted source of truth for accounts, contacts and pipeline, with clear definitions for stages, sources and attribution that every GTM team works from.
Connect the stack. Build reliable integrations across CRM, marketing automation, sales tools, the website, product usage data and enrichment through APIs, webhooks and reverse ETL.
Own the systems behind the website. Work with Marketing and Engineering on forms, routing, tracking, personalization and experimentation, so more of the traffic we earn turns into pipeline.
Build signal-based pipeline systems. Account scoring, enrichment, intent and product-usage signals, routing and follow-up, so reps spend their time on the accounts most likely to buy.
Build AI agents that do real GTM work. Account research, outreach prep, inbound qualification, meeting follow-up, renewal and expansion signals. Run them in shadow mode alongside the people who do that work today, evaluate the output, and decide where human review stays.
Make the systems trustworthy. Test, monitor, document and version what you ship. Manage permissions and data governance to the standard our customers expect: we sell to legal teams, and our own data handling has to hold up to their scrutiny.
Run the function like a product. Set up intake and a shared backlog with GTM leaders, prioritize by commercial impact, ship on a regular cadence, and show what changed.
5+ years building GTM systems at a B2B software company, through GTM engineering, growth engineering, technical marketing ops, RevOps or software engineering.
You build, not just administer. You write production-quality Python or JavaScript and SQL, work comfortably with APIs and webhooks, and use AI coding tools as part of how you work.
Deep knowledge of CRM, marketing automation and sales tool data models, Experience running AI workflows or agents in production:
Commercial judgment. You understand acquisition, conversion, retention and expansion, and can turn an ambiguous growth problem into a system that works.
Clear communication with non-technical teams. You can say no, explain tradeoffs and get people to adopt what you build.
Website and front-end work: forms, tracking, personalization and experimentation.
Data warehouse, transformation and reverse ETL experience.
Turning product usage data into routing, scoring and lifecycle triggers.
Supporting several motions at once, such as enterprise sales, ABM, partnerships and expansion.
Security and compliance work (SOC 2, GDPR) in GTM systems
How We'll Measure Success
Growth impact of what you ship: website conversion, speed to lead, pipeline and expansion
Manual GTM work removed, and adoption of the systems you build
Data the business trusts: complete, accurate CRM records and one set of definitions across GTM
Reliability of key workflows, and tool spend measured against the value it delivers
Ownership of GTM systems, data and tooling across Wordsmith, as the founding member of GTM engineering
Direct partnership with the CMO and close work with Sales, Customer Success, Product and Engineering leaders
A real tooling budget and the mandate to rebuild what isn't working
Competitive salary and meaningful equity
We're growing quickly, winning new customers and expanding into larger accounts, and the systems behind that growth need to stay ahead of it. AI is changing how much a small GTM team can do, and we want to find out how far that goes. If you want to build a GTM engine close to the ground floor, with the mandate to do it properly, this is a strong place to do it.
Wordsmith
Wordsmith is building the legal operating system for in-house teams, and we are growing fast. We believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents and disconnected systems. Wordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgement matters, and every step is captured as work happens. We are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend and become a function the business can run with. More than 500 companies, including Financial Times, Safelite, Trip.com, Canva, Starling and Sage, use Wordsmith. Backed by over $100M from Index Ventures, General Catalyst, Highland Europe and others, we are building one of the defining companies in legal AI.
The role
Delivery Lead’s run our most complex customer engagements, from kickoff to go-live and beyond. Some deployments are larger than others. They involve multiple legal teams across regions, several integrations, demanding IT and security requirements, and senior stakeholders with different priorities. On these engagements, you'll own the plan and the outcome. That means scope, milestones, dependencies, risks, governance and communication, so that our Legal Engineers and Deployment Engineers can focus on the build.
You'll work side by side with both. Legal Engineers configure the platform around how the legal team works, and Deployment Engineers connect it to the customer's systems. You'll make sure the two work streams move together, that the customer is ready for each one, and that everyone, on our side and theirs, knows what happens next and who owns it. It's part delivery lead, part stakeholder manager, and part problem solver.
You don't need to be a lawyer or an engineer. We're looking for experienced project managers who have run complex enterprise technology rollouts, who are comfortable with senior stakeholders, and who keep a programme moving when it gets difficult.
What you'll do
Own the Engagement
Run our most complex customer engagements end to end, from kickoff through go-live to handover
Build and own the project plan, including scope, milestones,dependencies, owners and timelines, and hold everyone to it
Be the customer's main point of contact for delivery, and the person accountable for getting them live
Lead the Delivery Team
Coordinate Legal Engineers and Deployment Engineers so configuration and integration workstreams move in step
Sequence the work so dependencies are resolved before they block progress
Bring in Legal Intelligence, Support Engineering, Product and Engineering when the engagement needs them
Stakeholders & Governance
Run kickoffs, steering committees and status reporting with General Counsel, Legal Ops, IT and procurement
Align stakeholders with competing priorities, and keep decisions, actions and changes documented
Manage scope carefully, agreeing changes explicitly rather than letting them drift
Risk & Change
Identify delivery risk early, including resourcing, dependencies, customer readiness and timelines, and act on it
Escalate to the VP of Transformation with clear options when an engagement needs intervention
Help customers prepare their teams for change, working with Enablement on rollout and training
Improve How We Deliver
Turn what you learn into delivery templates, governance models and planning standards for complex engagements
Share patterns and recurring blockers with the wider Transformation team and Product
What we're looking for
Experience running complex enterprise technology implementations or programmes, ideally SaaS and ideally legal tech
A track record of delivering multi-workstream projects on time, with many stakeholders and dependencies
Confident with senior stakeholders, including General Counsel, CIOs and procurement, and able to hold a room
Technical enough to understand integrations, SSO and configuration well enough to plan them and spot risk
Strong understanding of how in-house legal teams work, or the curiosity to learn it quickly
Disciplined about scope, governance and documentation without being bureaucratic
Calm under pressure, with the judgement to escalate at the right moment
Clear, concise written and verbal communication
Typical Backgrounds Include
Project or programme managers in enterprise SaaS
Delivery leads from technology consultancies
Legal Operations Professionals who have led a major technology rollout
Implementation managers in CLM or legal tech
How we work
We're an in-person team based in Edinburgh or London. You should expect to work from the office or visit customers as your default.
We set a high bar, move quickly and give people meaningful ownership. There will not always be an established playbook, so you'll need to bring curiosity, structure and persistence to unfamiliar situations.
You'll sit in the Transformation team, reporting to the VP of Transformation, and work closely with our Legal Engineers and Deployment Engineers, alongside Legal Intelligence, Enablement, Customer Success, Support Engineering and Product.
Our customer teams have clear but closely connected responsibilities: Transformation leads implementation, Support
Engineering resolves technical issues, Account Management owns renewals and commercial growth, Customer Success owns adoption, customer health and value realisation, and Enablement owns onboarding, training and customer capability.
Why Wordsmith
Wordsmith is growing quickly, winning new customers and expanding within larger organisations. Our largest customers are some of the most complex legal functions anywhere, and how well we deliver for them shapes adoption, renewal and expansion. Project Managers are the people who make those engagements succeed.
You'll work directly with ambitious in-house legal teams, see how dozens of legal functions really operate, and take that back into a product you help shape. You will lead experienced Legal Engineers and Deployment
","descriptionPlain":"Wordsmith\nWordsmith is building the legal operating system for in-house teams, and we are growing fast. We believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents and disconnected systems. Wordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgement matters, and every step is captured as work happens. We are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend and become a function the business can run with. More than 500 companies, including Financial Times, Safelite, Trip.com http://Trip.com, Canva, Starling and Sage, use Wordsmith. Backed by over $100M from Index Ventures, General Catalyst, Highland Europe and others, we are building one of the defining companies in legal AI.\n\nThe role\nDelivery Lead’s run our most complex customer engagements, from kickoff to go-live and beyond. Some deployments are larger than others. They involve multiple legal teams across regions, several integrations, demanding IT and security requirements, and senior stakeholders with different priorities. On these engagements, you'll own the plan and the outcome. That means scope, milestones, dependencies, risks, governance and communication, so that our Legal Engineers and Deployment Engineers can focus on the build.\n\nYou'll work side by side with both. Legal Engineers configure the platform around how the legal team works, and Deployment Engineers connect it to the customer's systems. You'll make sure the two work streams move together, that the customer is ready for each one, and that everyone, on our side and theirs, knows what happens next and who owns it. It's part delivery lead, part stakeholder manager, and part problem solver.\n\nYou don't need to be a lawyer or an engineer. We're looking for experienced project managers who have run complex enterprise technology rollouts, who are comfortable with senior stakeholders, and who keep a programme moving when it gets difficult.\n\nWhat you'll do\n\n 1. Own the Engagement\n\n - Run our most complex customer engagements end to end, from kickoff through go-live to handover\n\n - Build and own the project plan, including scope, milestones,dependencies, owners and timelines, and hold everyone to it\n\n - Be the customer's main point of contact for delivery, and the person accountable for getting them live\n\n 2. Lead the Delivery Team\n\n - Coordinate Legal Engineers and Deployment Engineers so configuration and integration workstreams move in step\n\n - Sequence the work so dependencies are resolved before they block progress\n\n - Bring in Legal Intelligence, Support Engineering, Product and Engineering when the engagement needs them\n\n 3. Stakeholders & Governance\n\n - Run kickoffs, steering committees and status reporting with General Counsel, Legal Ops, IT and procurement\n\n - Align stakeholders with competing priorities, and keep decisions, actions and changes documented\n\n - Manage scope carefully, agreeing changes explicitly rather than letting them drift\n\n 4. Risk & Change\n\n - Identify delivery risk early, including resourcing, dependencies, customer readiness and timelines, and act on it\n\n - Escalate to the VP of Transformation with clear options when an engagement needs intervention\n\n - Help customers prepare their teams for change, working with Enablement on rollout and training\n\n 5. Improve How We Deliver\n\n - Turn what you learn into delivery templates, governance models and planning standards for complex engagements\n\n - Share patterns and recurring blockers with the wider Transformation team and Product\n\nWhat we're looking for\n\n - Experience running complex enterprise technology implementations or programmes, ideally SaaS and ideally legal tech\n\n - A track record of delivering multi-workstream projects on time, with many stakeholders and dependencies\n\n - Confident with senior stakeholders, including General Counsel, CIOs and procurement, and able to hold a room\n\n - Technical enough to understand integrations, SSO and configuration well enough to plan them and spot risk\n\n - Strong understanding of how in-house legal teams work, or the curiosity to learn it quickly\n\n - Disciplined about scope, governance and documentation without being bureaucratic\n\n - Calm under pressure, with the judgement to escalate at the right moment\n\n - Clear, concise written and verbal communication\n\n\n\nTypical Backgrounds Include\n\n - Project or programme managers in enterprise SaaS\n\n - Delivery leads from technology consultancies\n\n - Legal Operations Professionals who have led a major technology rollout\n\n - Implementation managers in CLM or legal tech\n\n\n\nHow we work\n\nWe're an in-person team based in Edinburgh or London. You should expect to work from the office or visit customers as your default.\n\nWe set a high bar, move quickly and give people meaningful ownership. There will not always be an established playbook, so you'll need to bring curiosity, structure and persistence to unfamiliar situations.\n\nYou'll sit in the Transformation team, reporting to the VP of Transformation, and work closely with our Legal Engineers and Deployment Engineers, alongside Legal Intelligence, Enablement, Customer Success, Support Engineering and Product.\n\nOur customer teams have clear but closely connected responsibilities: Transformation leads implementation, Support\n\nEngineering resolves technical issues, Account Management owns renewals and commercial growth, Customer Success owns adoption, customer health and value realisation, and Enablement owns onboarding, training and customer capability.\n\n\n\nWhy Wordsmith\n\nWordsmith is growing quickly, winning new customers and expanding within larger organisations. Our largest customers are some of the most complex legal functions anywhere, and how well we deliver for them shapes adoption, renewal and expansion. Project Managers are the people who make those engagements succeed.\n\nYou'll work directly with ambitious in-house legal teams, see how dozens of legal functions really operate, and take that back into a product you help shape. You will lead experienced Legal Engineers and Deployment"},{"id":"a5cc66fd-517b-444f-86c9-eda56d248895","title":"Senior People Operations Manager","department":"G&A","team":"G&A","employmentType":"FullTime","location":"Edinburgh","secondaryLocations":[{"location":"London","address":{"postalAddress":{"addressRegion":"City of London","addressCountry":"United Kingdom","addressLocality":"London"}}}],"publishedAt":"2026-10-28T16:45:11.794+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"Edinburgh ","addressCountry":"United Kingdom","addressLocality":"Edinburgh"}},"jobUrl":"https://jobs.ashbyhq.com/wordsmith/a5cc66fd-517b-444f-86c9-eda56d248895","applyUrl":"https://jobs.ashbyhq.com/wordsmith/a5cc66fd-517b-444f-86c9-eda56d248895/application","descriptionHtml":"Wordsmith is building the legal operations platform for in-house teams, and we are growing fast.
We believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents, and disconnected systems.
Wordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgment matters, and every step is captured as work happens.
We are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend, and become a function the business can run with.
More than 500 companies, including Financial Times, Safelite, Trip.com, Canva, Starling, and Sage, use Wordsmith. Backed by $100M from Index Ventures, General Catalyst, Highland Europe, and others, we are building one of the defining companies in legal AI.
You’ll own the operational backbone of our People function: payroll, global mobility, PEOs, commission and equity administration, HRIS, and the systems that keep everything in sync. This is a senior individual contributor role focused on clean operations, not a junior administrator position and not a People leadership seat.
You'll operate the frameworks our leadership and Finance set (pay philosophy, salary bands, commission structure, equity strategy). Your job is to implement those decisions accurately and on time, with a clear audit trail, and with the judgment to stop or escalate anything that doesn't fit the framework or lacks proper approval.
Own payroll controls and monthly validation across UK payroll, PEOs, and other employment models, with clean reconciliation to Finance each month
Run visa and mobility operations end-to-end: sponsorships, relocations, compliance, right-to-work controls, and coordination with immigration advisers.
Manage commission review, approvals, exceptions, ns and payment accuracy each cycle; reconcile commission data between sales systems, Finance, and payroll
Own equity grant administration: approvals, documentation, vesting schedules, leaver events, exercises, cap table reconciliation and employee communications
Build and improve people workflows in Humans, Ashby and connected systems, using automation to remove manual steps from pay reviews, promotion packs, onboarding and routine queries.
Own onboarding, probation, employment changes, transfers, parental leave, and offboarding end-to-end: coordinate access, equipment, payroll and documentation across People, IT, Finance and hiring managers
5+ years of People Operations or HR generalist experience in a scaling technology business or high-growth scaleup, with meaningful hands-on work in payroll, mobility, PEOs and benefits
Track record of building and running multi-country people processes from the ground up, not just maintaining existing structures.
Confidence owning payroll controls, global mobility operations and equity administration across multiple jurisdictions
Strong data literacy and experience with HRIS platforms, payroll systems and ATS integrations, with a bias toward automation over manual work
Clear written communicator who can produce clean documentation and audit-ready records
Experience independently owning multi-country payroll, mobility and equity through a scale up's growth phase.
Familiarity with PEO relationships, renewals and service management
Experience with commission administration and pooling
We're an office-first team in London. You'll be based at our offices on Chancery Lane and expect to work in-office as your default. We work together because it helps us move faster, collaborate closely across Finance, IT and People, and stay sharp on detail.
This role sits at the center of trust for the whole company. We expect high standards of accuracy, timeliness and data integrity. You'll manage sensitive information and ensure payments, visas, and equity records are handled properly.
People will come to you with urgent requests and competing priorities. You need to stay organised, keep control of your workload, and know when to push back and when to escalate. This isn't a role for someone who needs a heavy process or lots of direction.
We're scaling fast across product, commercial, and engineering, and People operations is foundational to that growth. Every new hire adds complexity to payroll, visas, benefits, and equity. Getting that right, automated, ed and audit-ready is what lets us move quickly without losing control.
This role is a key foundational hire. You'll be building the systems and processes that scale with us from ~130 people toward 300. You'll have real ownership over how the function works, and a clear seat in how we operate.
You'll report to our Head of People (or interim People leader, with a clear line to a future Head of People), work closely with Finance and leadership, and have meaningful say in how we run the function.
","descriptionPlain":"WORDSMITH\n\nWordsmith is building the legal operations platform for in-house teams, and we are growing fast.\n\nWe believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents, and disconnected systems.\n\nWordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgment matters, and every step is captured as work happens.\n\nWe are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend, and become a function the business can run with.\n\nMore than 500 companies, including Financial Times, Safelite, Trip.com http://Trip.com, Canva, Starling, and Sage, use Wordsmith. Backed by $100M from Index Ventures, General Catalyst, Highland Europe, and others, we are building one of the defining companies in legal AI.\n\n \n \n\n\nTHE ROLE\n\nYou’ll own the operational backbone of our People function: payroll, global mobility, PEOs, commission and equity administration, HRIS, and the systems that keep everything in sync. This is a senior individual contributor role focused on clean operations, not a junior administrator position and not a People leadership seat.\n\nYou'll operate the frameworks our leadership and Finance set (pay philosophy, salary bands, commission structure, equity strategy). Your job is to implement those decisions accurately and on time, with a clear audit trail, and with the judgment to stop or escalate anything that doesn't fit the framework or lacks proper approval.\n\n \n\n\nWHAT YOU'LL DO\n\n - Own payroll controls and monthly validation across UK payroll, PEOs, and other employment models, with clean reconciliation to Finance each month\n\n - Run visa and mobility operations end-to-end: sponsorships, relocations, compliance, right-to-work controls, and coordination with immigration advisers.\n\n - Manage commission review, approvals, exceptions, ns and payment accuracy each cycle; reconcile commission data between sales systems, Finance, and payroll\n\n - Own equity grant administration: approvals, documentation, vesting schedules, leaver events, exercises, cap table reconciliation and employee communications\n\n - Build and improve people workflows in Humans, Ashby and connected systems, using automation to remove manual steps from pay reviews, promotion packs, onboarding and routine queries.\n\n - Own onboarding, probation, employment changes, transfers, parental leave, and offboarding end-to-end: coordinate access, equipment, payroll and documentation across People, IT, Finance and hiring managers\n \n\n\nWHAT WE'RE LOOKING FOR\n\n\nESSENTIAL\n\n - 5+ years of People Operations or HR generalist experience in a scaling technology business or high-growth scaleup, with meaningful hands-on work in payroll, mobility, PEOs and benefits\n\n - Track record of building and running multi-country people processes from the ground up, not just maintaining existing structures.\n\n - Confidence owning payroll controls, global mobility operations and equity administration across multiple jurisdictions\n\n - Strong data literacy and experience with HRIS platforms, payroll systems and ATS integrations, with a bias toward automation over manual work\n\n - Clear written communicator who can produce clean documentation and audit-ready records\n \n\n\nVALUED\n\n - Experience independently owning multi-country payroll, mobility and equity through a scale up's growth phase.\n\n - Familiarity with PEO relationships, renewals and service management\n\n - Experience with commission administration and pooling\n \n\n\nHOW WE WORK\n\nWe're an office-first team in London. You'll be based at our offices on Chancery Lane and expect to work in-office as your default. We work together because it helps us move faster, collaborate closely across Finance, IT and People, and stay sharp on detail.\n\nThis role sits at the center of trust for the whole company. We expect high standards of accuracy, timeliness and data integrity. You'll manage sensitive information and ensure payments, visas, and equity records are handled properly.\n\nPeople will come to you with urgent requests and competing priorities. You need to stay organised, keep control of your workload, and know when to push back and when to escalate. This isn't a role for someone who needs a heavy process or lots of direction.\n\n \n \n\n\nWHY WORDSMITH\n\nWe're scaling fast across product, commercial, and engineering, and People operations is foundational to that growth. Every new hire adds complexity to payroll, visas, benefits, and equity. Getting that right, automated, ed and audit-ready is what lets us move quickly without losing control.\n\nThis role is a key foundational hire. You'll be building the systems and processes that scale with us from ~130 people toward 300. You'll have real ownership over how the function works, and a clear seat in how we operate.\n\nYou'll report to our Head of People (or interim People leader, with a clear line to a future Head of People), work closely with Finance and leadership, and have meaningful say in how we run the function."},{"id":"8a692e8f-fd24-4e27-883d-11a22a419556","title":"Sales Manager - SMB - US","department":"GTM","team":"Sales","employmentType":"FullTime","location":"New York","secondaryLocations":[],"publishedAt":"2026-10-29T11:12:37.541+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"NY","addressCountry":"United States","addressLocality":"New York"}},"jobUrl":"https://jobs.ashbyhq.com/wordsmith/8a692e8f-fd24-4e27-883d-11a22a419556","applyUrl":"https://jobs.ashbyhq.com/wordsmith/8a692e8f-fd24-4e27-883d-11a22a419556/application","descriptionHtml":"New York
Wordsmith is building the legal operations platform for in-house teams, and we are growing fast.
We believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents, and disconnected systems.
Wordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgment matters, and every step is captured as work happens.
We are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend, and become a function the business can run with.
More than 500 companies, including Financial Times, Safelite, Trip.com, Canva, Starling, and Sage, use Wordsmith. Backed by $100M from Index Ventures, General Catalyst, Highland Europe, and others, we are building one of the defining companies in legal AI.
We're hiring a Sales Manager to lead and scale our SMB NYC team.
You'll own the number for your team, coach a group of full-cycle Account Executives who run high-velocity sales across smaller and mid-sized legal teams, and build the processes that keep a high volume of deals moving. Your focus will be hiring, developing people, and driving consistent team performance across short, fast-moving sales cycles.
This is a fast-paced environment. Things move quickly, priorities shift, and there isn't always a clear playbook. You'll need to make decisions, set the standard, and keep your team focused and moving.
Lead, coach, and develop a team of SMB Account Executives
Own and consistently hit team revenue and activity targets
Coach the team to qualify quickly and focus on the deals that matter
Raise the bar on efficient discovery and demos with a clear focus on value
Help the team close deals in shorter sales cycles (typically 2 to 6 weeks)
Hire, onboard, and ramp new Account Executives, including SDRs stepping up
Run tight pipeline reviews and keep follow-up strong across the team
Work closely with SDRs, Marketing, and Product to sharpen messaging and improve conversion
Make CRM the team's operating system for managing volume effectively
Experience managing and coaching a high-velocity SaaS sales team
Evidence of hitting targets in a fast-paced, high-volume environment
Strong qualification skills, and able to teach the team when to push and when to walk away
Clear, confident communicator
Highly organised and disciplined with pipeline management
High energy and resilience; you can drive volume without losing quality
We're an in-office team. We work together because it helps us move faster, learn quickly, and improve as a group. You should expect to be in the office as your default.
This is a fast-paced environment. Your team will be managing multiple deals at once, and momentum matters.
The people who do well here stay organised, keep control of pipeline, and don't let deals stall.
Equity: Stock options with real upside
Market: Strong demand and fast-moving buyers
Team: A growing group of SMB Account Executives to lead and develop
Support: SDR, Marketing, and Product working closely with Sales
Progression: Clear path to senior Sales Leadership as we scale
We’re in a period of strong momentum — growing quickly, winning new customers, and expanding into larger accounts.
The product is landing well, the market is ready, and the team is scaling to meet demand.
If you want to be in the room, close meaningful deals, and grow quickly in a high bar environment, this is one of the best places to do it.
","descriptionPlain":"SALES MANAGER - SMB - US\n\nNew York\n\n\n\n\nWORDSMITH\n\nWordsmith is building the legal operations platform for in-house teams, and we are growing fast.\n\nWe believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents, and disconnected systems.\n\nWordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgment matters, and every step is captured as work happens.\n\nWe are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend, and become a function the business can run with.\n\nMore than 500 companies, including Financial Times, Safelite, Trip.com, Canva, Starling, and Sage, use Wordsmith. Backed by $100M from Index Ventures, General Catalyst, Highland Europe, and others, we are building one of the defining companies in legal AI.\n\n\n\n\nTHE ROLE\n\nWe're hiring a Sales Manager to lead and scale our SMB NYC team.\n\nYou'll own the number for your team, coach a group of full-cycle Account Executives who run high-velocity sales across smaller and mid-sized legal teams, and build the processes that keep a high volume of deals moving. Your focus will be hiring, developing people, and driving consistent team performance across short, fast-moving sales cycles.\n\nThis is a fast-paced environment. Things move quickly, priorities shift, and there isn't always a clear playbook. You'll need to make decisions, set the standard, and keep your team focused and moving.\n\n\n\n\nWHAT YOU'LL DO\n\n - Lead, coach, and develop a team of SMB Account Executives\n\n - Own and consistently hit team revenue and activity targets\n\n - Coach the team to qualify quickly and focus on the deals that matter\n\n - Raise the bar on efficient discovery and demos with a clear focus on value\n\n - Help the team close deals in shorter sales cycles (typically 2 to 6 weeks)\n\n - Hire, onboard, and ramp new Account Executives, including SDRs stepping up\n\n - Run tight pipeline reviews and keep follow-up strong across the team\n\n - Work closely with SDRs, Marketing, and Product to sharpen messaging and improve conversion\n\n - Make CRM the team's operating system for managing volume effectively\n\n\n\n\nWHAT WE'RE LOOKING FOR\n\n - Experience managing and coaching a high-velocity SaaS sales team\n\n - Evidence of hitting targets in a fast-paced, high-volume environment\n\n - Strong qualification skills, and able to teach the team when to push and when to walk away\n\n - Clear, confident communicator\n\n - Highly organised and disciplined with pipeline management\n\n - High energy and resilience; you can drive volume without losing quality\n \n \n\n\nHOW WE WORK\n\nWe're an in-office team. We work together because it helps us move faster, learn quickly, and improve as a group. You should expect to be in the office as your default.\n\nThis is a fast-paced environment. Your team will be managing multiple deals at once, and momentum matters.\n\nThe people who do well here stay organised, keep control of pipeline, and don't let deals stall.\n\n\n\n\nWHAT YOU CAN EXPECT\n\n - Equity: Stock options with real upside\n\n - Market: Strong demand and fast-moving buyers\n\n - Team: A growing group of SMB Account Executives to lead and develop\n\n - Support: SDR, Marketing, and Product working closely with Sales\n\n - Progression: Clear path to senior Sales Leadership as we scale\n\n\n\n\nWHY WORDSMITH\n\nWe’re in a period of strong momentum — growing quickly, winning new customers, and expanding into larger accounts.\n\nThe product is landing well, the market is ready, and the team is scaling to meet demand.\n\nIf you want to be in the room, close meaningful deals, and grow quickly in a high bar environment, this is one of the best places to do it."},{"id":"3a6d08aa-4c39-4de3-ad53-05c7db6da9ad","title":"Sales Manager - Enterprise","department":"GTM","team":"Sales","employmentType":"FullTime","location":"London","secondaryLocations":[],"publishedAt":"2026-10-29T11:21:09.212+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"City of London","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/wordsmith/3a6d08aa-4c39-4de3-ad53-05c7db6da9ad","applyUrl":"https://jobs.ashbyhq.com/wordsmith/3a6d08aa-4c39-4de3-ad53-05c7db6da9ad/application","descriptionHtml":"London
Wordsmith is building the legal operations platform for in-house teams, and we are growing fast.
We believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents, and disconnected systems.
Wordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgment matters, and every step is captured as work happens.
We are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend, and become a function the business can run with.
More than 500 companies, including Financial Times, Safelite, Trip.com, Canva, Starling, and Sage, use Wordsmith. Backed by $100M from Index Ventures, General Catalyst, Highland Europe, and others, we are building one of the defining companies in legal AI.
We're hiring a Sales Manager to lead and scale an Enterprise team.
You'll own the number for your team, coach a group of Enterprise Account Executives who run complex, high-value deals across large organisations, and build the strategies and discipline that help them win. Your focus will be hiring, developing people, and driving consistent team performance across long, multi-stakeholder sales cycles.
This is an early-stage environment. Things move fast, priorities shift, and there isn't always a clear playbook. You'll need to make decisions, set the standard, and keep your team focused and moving.
Lead, coach, and develop a team of Enterprise Account Executives
Own and consistently hit team revenue and pipeline targets
Guide deal strategy across complex buying groups and large accounts
Coach the team on navigating stakeholders across Legal, Finance, Security, IT, and Procurement
Help the team develop strong champions and drive internal alignment within accounts
Run tight forecasting, pipeline reviews, and deal inspection across longer sales cycles (6 to 12+ months)
Hire, onboard, and ramp new Account Executives as we scale
Partner closely with GTM Legal Engineers, Product, and Leadership on solution design and deal strategy
Maintain accurate forecasting and clear deal visibility across the team
Experience closing complex enterprise SaaS deals
Experience managing and coaching a quota-carrying sales team
Track record of landing and expanding high-value accounts
Strong stakeholder management across multiple functions, and able to teach it
Ability to build champions and navigate internal politics
Structured, strategic approach to deal management
High ownership and accountability for outcomes
We're an in-office team. We work together because it makes us faster, sharper, and more effective. You should expect to be in the office or out visiting clients as your default.
This is a high performance environment. We set a high bar, move quickly, and expect people to take ownership of real problems.
There isn't always a clear path. The people who do well here figure things out, stay close to the work, and keep pushing until they get to the right outcome.
This role requires patience, structure, and strong judgement. You'll be trusted to lead complex deals and a high-performing team with a high degree of autonomy.
We're in a period of strong momentum, growing quickly, winning new customers, and expanding into larger accounts.
The product is landing well, the market is ready, and the team is scaling to meet demand.
If you want to build a team, develop great salespeople, and grow quickly in a high bar environment, this is one of the best places to do it.
","descriptionPlain":"SALES MANAGER - ENTERPRISE\n\nLondon\n\n\n\n\nWORDSMITH\n\nWordsmith is building the legal operations platform for in-house teams, and we are growing fast.\n\nWe believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents, and disconnected systems.\n\nWordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgment matters, and every step is captured as work happens.\n\nWe are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend, and become a function the business can run with.\n\nMore than 500 companies, including Financial Times, Safelite, Trip.com http://Trip.com, Canva, Starling, and Sage, use Wordsmith. Backed by $100M from Index Ventures, General Catalyst, Highland Europe, and others, we are building one of the defining companies in legal AI.\n\n\n\n\nTHE ROLE\n\nWe're hiring a Sales Manager to lead and scale an Enterprise team.\n\nYou'll own the number for your team, coach a group of Enterprise Account Executives who run complex, high-value deals across large organisations, and build the strategies and discipline that help them win. Your focus will be hiring, developing people, and driving consistent team performance across long, multi-stakeholder sales cycles.\n\nThis is an early-stage environment. Things move fast, priorities shift, and there isn't always a clear playbook. You'll need to make decisions, set the standard, and keep your team focused and moving.\n\n\n\n\nWHAT YOU'LL DO\n\n - Lead, coach, and develop a team of Enterprise Account Executives\n\n - Own and consistently hit team revenue and pipeline targets\n\n - Guide deal strategy across complex buying groups and large accounts\n\n - Coach the team on navigating stakeholders across Legal, Finance, Security, IT, and Procurement\n\n - Help the team develop strong champions and drive internal alignment within accounts\n\n - Run tight forecasting, pipeline reviews, and deal inspection across longer sales cycles (6 to 12+ months)\n\n - Hire, onboard, and ramp new Account Executives as we scale\n\n - Partner closely with GTM Legal Engineers, Product, and Leadership on solution design and deal strategy\n\n - Maintain accurate forecasting and clear deal visibility across the team\n \n \n\n\nWHAT WE'RE LOOKING FOR\n\n - Experience closing complex enterprise SaaS deals\n\n - Experience managing and coaching a quota-carrying sales team\n\n - Track record of landing and expanding high-value accounts\n\n - Strong stakeholder management across multiple functions, and able to teach it\n\n - Ability to build champions and navigate internal politics\n\n - Structured, strategic approach to deal management\n\n - High ownership and accountability for outcomes\n \n \n\n\nHOW WE WORK\n\nWe're an in-office team. We work together because it makes us faster, sharper, and more effective. You should expect to be in the office or out visiting clients as your default.\n\nThis is a high performance environment. We set a high bar, move quickly, and expect people to take ownership of real problems.\n\nThere isn't always a clear path. The people who do well here figure things out, stay close to the work, and keep pushing until they get to the right outcome.\n\nThis role requires patience, structure, and strong judgement. You'll be trusted to lead complex deals and a high-performing team with a high degree of autonomy.\n\n\n\n\nWHY WORDSMITH\n\nWe're in a period of strong momentum, growing quickly, winning new customers, and expanding into larger accounts.\n\nThe product is landing well, the market is ready, and the team is scaling to meet demand.\n\nIf you want to build a team, develop great salespeople, and grow quickly in a high bar environment, this is one of the best places to do it."},{"id":"a464d9b5-438e-457b-be29-2f2cd1c0999c","title":"Deployed Engineer","department":"GTM","team":"Transformation","employmentType":"FullTime","location":"Edinburgh","secondaryLocations":[{"location":"London","address":{"postalAddress":{"addressRegion":"City of London","addressCountry":"United Kingdom","addressLocality":"London"}}}],"publishedAt":"2026-11-03T14:03:09.219+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"Edinburgh ","addressCountry":"United Kingdom","addressLocality":"Edinburgh"}},"jobUrl":"https://jobs.ashbyhq.com/wordsmith/a464d9b5-438e-457b-be29-2f2cd1c0999c","applyUrl":"https://jobs.ashbyhq.com/wordsmith/a464d9b5-438e-457b-be29-2f2cd1c0999c/application","descriptionHtml":"Wordsmith is building the legal operating system for in-house teams, and we are growing fast.
We believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents and disconnected systems.
Wordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgement matters, and every step is captured as work happens.
We are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend and become a function the business can run with.
More than 500 companies, including Financial Times, Safelite, Trip.com, Canva, Starling and Sage, use Wordsmith. Backed by over $100M from Index Ventures, General Catalyst, Highland Europe and others, we are building one of the defining companies in legal AI.
Deployment Engineers own the technical side of getting Wordsmith live inside a customer.
Once a deal is signed, you’ll connect Wordsmith to the systems our customers already run on. That means identity and SSO, Microsoft 365 and SharePoint, Google Workspace, Salesforce, document management, chat tools, and MCP connections to the wider AI and data stack. You’ll design how data and permissions flow between them, build and test the integrations, and work through each customer’s IT and security requirements until everything works in production.
It’s part integration engineering, part solutions architecture, and part customer-facing problem solving. You’ll be the technical lead on every deployment you own, the person customer IT teams talk to, and the person who works out how to make it work when an integration doesn’t behave as documented.
This is a technical, hands-on role. You don’t need to be a lawyer, and we’re not necessarily looking for one. We’re looking for engineers and technical consultants who understand identity, APIs and enterprise SaaS, and who enjoy making systems talk to each other. Your focus is the technical foundation the rest of the deployment runs on.
You’ll work side by side with our Legal Engineers on every deployment. While you connect Wordsmith to the customer’s systems, they configure the platform itself: workflows, agents, playbooks and automations built around how the legal team works. You’ll plan the deployment together, agree what each integration needs to support, and make sure the connections you build give their configuration the data, documents and permissions it depends on.
Own the integrations for each deployment, including SSO and SCIM, Microsoft 365, SharePoint and OneDrive, Google Workspace, Salesforce, document management and chat tools
Configure and connect Wordsmith to customers’ wider AI and data stack through MCP
Build, test and harden integrations so they hold up in production, not just in a demo
Set up identity and access, including SSO with Okta, Entra ID and Google, user provisioning, roles and permissions
Work through customers’ security reviews, IT questionnaires and data-handling requirements
Make sure permissions in Wordsmith respect the permissions in the systems it connects to
Take the technical handover from Sales and confirm the customer’s systems landscape, constraints and integration scope
Design how data, documents and requests flow between Wordsmith and the customer’s tools
Advise customer IT on the right architecture for their environment and where the trade-offs sit
Work with Legal Engineers to agree what each integration needs to support the workflows, agents and playbooks they’re configuring
Lead the technical workstream of each deployment, from environment setup and integration build through testing to go-live
Diagnose and fix integration issues, and act as the escalation point for technical problems during rollout
Know when a problem needs Engineering, and bring them a clear, reproducible case
Turn what you learn into reusable integration patterns, setup guides and technical runbooks
Feed connector gaps, API limitations and recurring requests back to Product and Engineering
Hands-on experience deploying and integrating enterprise SaaS in customer environments
Strong working knowledge of identity and access, including SSO (SAML, OIDC), SCIM provisioning, Okta, Entra ID or Google Workspace
Experience integrating with the Microsoft 365 and SharePoint, Google Workspace or Salesforce ecosystems
Comfortable with APIs, webhooks, authentication flows and reading technical documentation. You can script or write code where it helps
Familiarity with MCP or other ways of connecting AI systems to tools and data, or a strong appetite to learn
Credible with customer IT and security teams. You can answer their questions and stand behind your architecture
Methodical troubleshooter who isolates problems, reproduces them and fixes them
Clear communicator who can explain a technical decision to a non-technical stakeholder
Typical backgrounds include
Deployment, integration or implementation engineers in SaaS
Solutions engineers or solutions architects
Technical consultants with Microsoft 365, Google Workspace or Salesforce experience
IT or identity engineers who have moved into customer-facing roles
We’re an in-person team based in Edinburgh or London. You should expect to work from the office or visit customers as your default.
We set a high bar, move quickly and give people meaningful ownership. There will not always be an established playbook, so you’ll need to bring curiosity, structure and persistence to unfamiliar situations.
You’ll sit in the Transformation team, reporting to the VP of Transformation, and work closely with our Legal Engineers, alongside Legal Intelligence, Enablement, Customer Success, Support Engineering and Product.
Our customer teams have clear but closely connected responsibilities: Transformation leads implementation, Support Engineering resolves technical issues, Account Management owns renewals and commercial growth, Customer Success owns adoption, customer health and value realisation, and Enablement owns onboarding, training and customer capability.
Wordsmith is growing quickly, winning new customers and expanding within larger organisations. Wordsmith is only as useful as the systems it connects to. Every new customer brings a different stack, and Deployment Engineers are the people who make Wordsmith work inside it.
You’ll work directly with ambitious in-house legal teams, see how dozens of legal functions really operate, and take that back into a product you help shape. You will work across enterprise identity, productivity and CRM platforms, and on MCP as it develops into a standard. You will own real technical outcomes from your first week and help define how we integrate as we scale.
","descriptionPlain":"WORDSMITH\n\nWordsmith is building the legal operating system for in-house teams, and we are growing fast.\n\nWe believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents and disconnected systems.\n\nWordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgement matters, and every step is captured as work happens.\n\nWe are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend and become a function the business can run with.\n\nMore than 500 companies, including Financial Times, Safelite, Trip.com http://Trip.com, Canva, Starling and Sage, use Wordsmith. Backed by over $100M from Index Ventures, General Catalyst, Highland Europe and others, we are building one of the defining companies in legal AI.\n\n\n\n\nTHE ROLE\n\nDeployment Engineers own the technical side of getting Wordsmith live inside a customer.\n\nOnce a deal is signed, you’ll connect Wordsmith to the systems our customers already run on. That means identity and SSO, Microsoft 365 and SharePoint, Google Workspace, Salesforce, document management, chat tools, and MCP connections to the wider AI and data stack. You’ll design how data and permissions flow between them, build and test the integrations, and work through each customer’s IT and security requirements until everything works in production.\n\nIt’s part integration engineering, part solutions architecture, and part customer-facing problem solving. You’ll be the technical lead on every deployment you own, the person customer IT teams talk to, and the person who works out how to make it work when an integration doesn’t behave as documented.\n\nThis is a technical, hands-on role. You don’t need to be a lawyer, and we’re not necessarily looking for one. We’re looking for engineers and technical consultants who understand identity, APIs and enterprise SaaS, and who enjoy making systems talk to each other. Your focus is the technical foundation the rest of the deployment runs on.\n\nYou’ll work side by side with our Legal Engineers on every deployment. While you connect Wordsmith to the customer’s systems, they configure the platform itself: workflows, agents, playbooks and automations built around how the legal team works. You’ll plan the deployment together, agree what each integration needs to support, and make sure the connections you build give their configuration the data, documents and permissions it depends on.\n\n\n\n\nWHAT YOU’LL DO\n\n\n1. INTEGRATIONS\n\n - Own the integrations for each deployment, including SSO and SCIM, Microsoft 365, SharePoint and OneDrive, Google Workspace, Salesforce, document management and chat tools\n\n - Configure and connect Wordsmith to customers’ wider AI and data stack through MCP\n\n - Build, test and harden integrations so they hold up in production, not just in a demo\n\n\n2. IDENTITY, SECURITY & ACCESS\n\n - Set up identity and access, including SSO with Okta, Entra ID and Google, user provisioning, roles and permissions\n\n - Work through customers’ security reviews, IT questionnaires and data-handling requirements\n\n - Make sure permissions in Wordsmith respect the permissions in the systems it connects to\n\n\n3. TECHNICAL SOLUTION DESIGN\n\n - Take the technical handover from Sales and confirm the customer’s systems landscape, constraints and integration scope\n\n - Design how data, documents and requests flow between Wordsmith and the customer’s tools\n\n - Advise customer IT on the right architecture for their environment and where the trade-offs sit\n\n - Work with Legal Engineers to agree what each integration needs to support the workflows, agents and playbooks they’re configuring\n\n\n4. TECHNICAL DELIVERY & ESCALATION\n\n - Lead the technical workstream of each deployment, from environment setup and integration build through testing to go-live\n\n - Diagnose and fix integration issues, and act as the escalation point for technical problems during rollout\n\n - Know when a problem needs Engineering, and bring them a clear, reproducible case\n\n\n5. IMPROVE HOW WE INTEGRATE\n\n - Turn what you learn into reusable integration patterns, setup guides and technical runbooks\n\n - Feed connector gaps, API limitations and recurring requests back to Product and Engineering\n\n\n\n\nWHAT WE’RE LOOKING FOR\n\n - Hands-on experience deploying and integrating enterprise SaaS in customer environments\n\n - Strong working knowledge of identity and access, including SSO (SAML, OIDC), SCIM provisioning, Okta, Entra ID or Google Workspace\n\n - Experience integrating with the Microsoft 365 and SharePoint, Google Workspace or Salesforce ecosystems\n\n - Comfortable with APIs, webhooks, authentication flows and reading technical documentation. You can script or write code where it helps\n\n - Familiarity with MCP or other ways of connecting AI systems to tools and data, or a strong appetite to learn\n\n - Credible with customer IT and security teams. You can answer their questions and stand behind your architecture\n\n - Methodical troubleshooter who isolates problems, reproduces them and fixes them\n\n - Clear communicator who can explain a technical decision to a non-technical stakeholder\n\nTypical backgrounds include\n\n - Deployment, integration or implementation engineers in SaaS\n\n - Solutions engineers or solutions architects\n\n - Technical consultants with Microsoft 365, Google Workspace or Salesforce experience\n\n - IT or identity engineers who have moved into customer-facing roles\n\n\n\n\nHOW WE WORK\n\nWe’re an in-person team based in Edinburgh or London. You should expect to work from the office or visit customers as your default.\n\nWe set a high bar, move quickly and give people meaningful ownership. There will not always be an established playbook, so you’ll need to bring curiosity, structure and persistence to unfamiliar situations.\n\nYou’ll sit in the Transformation team, reporting to the VP of Transformation, and work closely with our Legal Engineers, alongside Legal Intelligence, Enablement, Customer Success, Support Engineering and Product.\n\nOur customer teams have clear but closely connected responsibilities: Transformation leads implementation, Support Engineering resolves technical issues, Account Management owns renewals and commercial growth, Customer Success owns adoption, customer health and value realisation, and Enablement owns onboarding, training and customer capability.\n\n\n\n\nWHY WORDSMITH\n\nWordsmith is growing quickly, winning new customers and expanding within larger organisations. Wordsmith is only as useful as the systems it connects to. Every new customer brings a different stack, and Deployment Engineers are the people who make Wordsmith work inside it.\n\nYou’ll work directly with ambitious in-house legal teams, see how dozens of legal functions really operate, and take that back into a product you help shape. You will work across enterprise identity, productivity and CRM platforms, and on MCP as it develops into a standard. You will own real technical outcomes from your first week and help define how we integrate as we scale."}],"apiVersion":"1"}