π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the rolex
Imagine stepping into a role where your code directly empowers the world's largest enterprises to safely adopt superintelligence. As a software engineer, generative ai at WRITER, you'll be at the forefront of expanding human capacity by building the secure, scalable foundation that allows our generative AI solutions to thrive in complex corporate environments. The impact of this work is massive β for example, in the consumer packaged goods industry alone, our AI adoption is driving 69% revenue increases and 72% cost reductions.
This role is designed for a well-rounded engineering generalist who leans heavily into generative AI while bringing a whole-systems mindset to architectural design. If you thrive on proactivity without red tape and love owning projects from proposal to deployment, you'll shape the future of AI and contribute to a product thatβs changing how the world works. This is a hybrid role based out of our San Francisco, New York City, or London hubs. You'll report to an engineering director or a senior engineering manager.
* We are open to hiring for this role at multiple levels, from senior to staff software engineer, with compensation ranges scaled to match your experience and expertise.
π¦Έπ»ββοΈ What you'll do
Design and develop robust, secure, and scalable generative AI services and applications using Python and modern frameworks to drive enterprise-wide transformation
Build and optimize high-performance, low-latency APIs and microservices to integrate advanced AI models and sophisticated agentic workflows into our core platform
Act as a whole-systems thinker by making meaningful system design decisions and owning the architecture of core platform components from initial proposal through production deployment
Implement and maintain responsive user interfaces using technologies like React and TypeScript to deliver intuitive user experiences and bridge the gap between backend services and frontend enablement
Drive proactivity without red tape by clearly communicating changes, plans, and proposals to cross-functional teams and collaborating closely with product managers, data scientists, and DevOps engineers
Partner with DevOps teams to build continuous deployment, logging, and monitoring systems that ensure top-tier performance, security, and reliability across distributed workloads
βοΈ What you need
3-5+ years of hands-on experience as a software engineer with a strong emphasis on Python development in production environments
Proven expertise in building and deploying generative AI applications, leveraging LLMs, vector databases like Pinecone, Weaviate, or pgvector, and modern open-source agentic frameworks
Practical experience with microservices architecture, RESTful APIs, cloud platforms such as AWS, GCP, or Azure, and containerization with Docker and Kubernetes
Solid grasp of modern web technologies including FastAPI, Asyncio, database systems like PostgreSQL, and hands-on experience leveraging AI developer tooling like Claude, Cursor, or GitHub Copilot to accelerate your engineering workflows
Exposure to enterprise architecture including practical experience implementing IAM, SSO, SAML, OAuth, OIDC, RBAC, robust security best practices, or building services for enterprise administration and billing systems
A Connect mindset that thrives in collaborative settings where you actively engage with cross-functional teams and mentor other engineers, a Challenge spirit that drives you to tackle complex technical hurdles and proactively suggest innovative improvements, and an Own attitude where you take full accountability for delivering high-quality, resilient, and scalable code from conception to production
π© Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
","descriptionPlain":"π About WRITER\n\nWRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.\n\nFounded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.\n\n\n\nπ About the rolex\n\nImagine stepping into a role where your code directly empowers the world's largest enterprises to safely adopt superintelligence. As a software engineer, generative ai at WRITER, you'll be at the forefront of expanding human capacity by building the secure, scalable foundation that allows our generative AI solutions to thrive in complex corporate environments. The impact of this work is massive β for example, in the consumer packaged goods industry alone, our AI adoption is driving 69% revenue increases and 72% cost reductions.\n\nThis role is designed for a well-rounded engineering generalist who leans heavily into generative AI while bringing a whole-systems mindset to architectural design. If you thrive on proactivity without red tape and love owning projects from proposal to deployment, you'll shape the future of AI and contribute to a product thatβs changing how the world works. This is a hybrid role based out of our San Francisco, New York City, or London hubs. You'll report to an engineering director or a senior engineering manager.\n\n* We are open to hiring for this role at multiple levels, from senior to staff software engineer, with compensation ranges scaled to match your experience and expertise.\n\n\n\nπ¦Έπ»ββοΈ What you'll do\n\n - Design and develop robust, secure, and scalable generative AI services and applications using Python and modern frameworks to drive enterprise-wide transformation\n\n - Build and optimize high-performance, low-latency APIs and microservices to integrate advanced AI models and sophisticated agentic workflows into our core platform\n\n - Act as a whole-systems thinker by making meaningful system design decisions and owning the architecture of core platform components from initial proposal through production deployment\n\n - Implement and maintain responsive user interfaces using technologies like React and TypeScript to deliver intuitive user experiences and bridge the gap between backend services and frontend enablement\n\n - Drive proactivity without red tape by clearly communicating changes, plans, and proposals to cross-functional teams and collaborating closely with product managers, data scientists, and DevOps engineers\n\n - Partner with DevOps teams to build continuous deployment, logging, and monitoring systems that ensure top-tier performance, security, and reliability across distributed workloads\n\n\n\nβοΈ What you need\n\n - 3-5+ years of hands-on experience as a software engineer with a strong emphasis on Python development in production environments\n\n - Proven expertise in building and deploying generative AI applications, leveraging LLMs, vector databases like Pinecone, Weaviate, or pgvector, and modern open-source agentic frameworks\n\n - Practical experience with microservices architecture, RESTful APIs, cloud platforms such as AWS, GCP, or Azure, and containerization with Docker and Kubernetes\n\n - Solid grasp of modern web technologies including FastAPI, Asyncio, database systems like PostgreSQL, and hands-on experience leveraging AI developer tooling like Claude, Cursor, or GitHub Copilot to accelerate your engineering workflows\n\n - Exposure to enterprise architecture including practical experience implementing IAM, SSO, SAML, OAuth, OIDC, RBAC, robust security best practices, or building services for enterprise administration and billing systems\n\n - A Connect mindset that thrives in collaborative settings where you actively engage with cross-functional teams and mentor other engineers, a Challenge spirit that drives you to tackle complex technical hurdles and proactively suggest innovative improvements, and an Own attitude where you take full accountability for delivering high-quality, resilient, and scalable code from conception to production\n\n\nπ© Benefits & perks (US Full-time employees)\n\n - Generous PTO, plus company holidays\n\n - Medical, dental, and vision coverage for you and your family\n\n - Paid parental leave for all parents (16 weeks)\n\n - Fertility and family planning support\n\n - Early-detection cancer testing through Galleri https://www.galleri.com/partner/writer\n\n - Flexible spending account and dependent FSA options\n\n - Health savings account for eligible plans with company contribution\n\n - Annual work-life stipends for:\n \n - Wellness stipend for gym, massage/chiropractor, personal training, etc.\n \n - Learning and development stipend\n\n - Company-wide off-sites and team off-sites\n\n - Competitive compensation, company stock options and 401k\n\nWRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nBy submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice https://writer.com/legal/candidate-privacy-notice/."},{"id":"82ee71e7-0a01-4192-8e34-995b2242955b","title":"Enterprise AI adoption lead (East)","department":"Delivery & customer success","team":"Customer success","employmentType":"FullTime","location":"New York City, NY","secondaryLocations":[],"publishedAt":"2026-04-02T19:34:27.105+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"United States","addressLocality":"New York City"}},"jobUrl":"https://jobs.ashbyhq.com/writer/82ee71e7-0a01-4192-8e34-995b2242955b","applyUrl":"https://jobs.ashbyhq.com/writer/82ee71e7-0a01-4192-8e34-995b2242955b/application","descriptionHtml":"π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
WRITER is looking for a customer success professional who will own deployment and activation success across a customer portfolio. You'll embed deeply into your customers' organizations, understand their business objectives, and build the programs, communities, and frameworks that turn AI investment into measurable outcomes. You'll partner closely with a Transformation lead to identify the right WRITER capabilities for each use case, then design and execute the strategies that drive meaningful adoption: building champion networks, running customized workshops, and advising customers on how to scale their AI programs over time.
The ideal candidate brings a builder's mindset to customer success: you're not waiting for customers to engage, you're creating the conditions for it.
This is a hybrid role based in our New York City hub.
π¦Έπ»ββοΈ What you'll do
Own activation and platform success
Deeply understand each customer's specific use cases, business objectives, and success metrics
Build and co-develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impact
Design and execute activation strategies that drive measurable platform adoption and business outcomes
Implement champion programs, office hours, usage dashboards, customized trainings, and workshops
Build champion communities
Create advocate networks and champion communities within customer organizations
Establish power user communities that drive peer-to-peer learning
Train internal customer trainers to scale enablement
Design innovative customer experiences that deepen engagement
Lead educational workshops & live events
Facilitate dynamic live and virtual training sessions tailored to diverse audiences
Partner with curriculum team while owning customization and delivery for your customers
Create memorable learning experiences that inspire action and drive adoption
Continuously improve & collaborate
Refine materials based on customer feedback and adoption data
Work cross-functionally to understand evolving customer needs
Identify gaps and champion new training opportunities
Build deep relationships with customer stakeholders and executive sponsors
βοΈ What you need
Customer success & activation expertise
At least 5 years of proven track record owning activation success and driving measurable adoption outcomes
Deep experience understanding customer use cases: you discover, map, and leverage specific workflows and business objectives
Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops
Success building advocate networks and power user communities
Ability to connect platform usage to business outcomes and articulate ROI
AI & technical proficiency
Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases, working hands-on alongside business stakeholders
Comfortable understanding technical concepts and communicating them effectively to varied audiences
Ability to demonstrate use cases and articulate business value
Facilitation & education skills
Expertise delivering virtual and live instructor-led workshops
Skilled at tailoring content and delivery to diverse audiences based on their use cases
Ability to partner effectively with curriculum teams while owning customization and delivery
Collaboration & growth
Excellence building relationships with stakeholders at all levels
Strong program management skills and natural advisor mindset
Thrive in fast-paced environments; comfortable with experimentation
Self-aware, feedback-driven, and committed to continuous growth
Travel Requirements: 25% domestic and international travel may be required.
π© Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
","descriptionPlain":"π About WRITER\nWRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.\n\n\n\nFounded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.\n\n\nπ About the role\n\nWRITER is looking for a customer success professional who will own deployment and activation success across a customer portfolio. You'll embed deeply into your customers' organizations, understand their business objectives, and build the programs, communities, and frameworks that turn AI investment into measurable outcomes. You'll partner closely with a Transformation lead to identify the right WRITER capabilities for each use case, then design and execute the strategies that drive meaningful adoption: building champion networks, running customized workshops, and advising customers on how to scale their AI programs over time.\n\n\n\nThe ideal candidate brings a builder's mindset to customer success: you're not waiting for customers to engage, you're creating the conditions for it.\n\n\n\nThis is a hybrid role based in our New York City hub.\n\n\n\nπ¦Έπ»ββοΈ What you'll do\n\nOwn activation and platform success\n\n - Deeply understand each customer's specific use cases, business objectives, and success metrics\n\n - Build and co-develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impact\n\n - Design and execute activation strategies that drive measurable platform adoption and business outcomes\n\n - Implement champion programs, office hours, usage dashboards, customized trainings, and workshops\n\nBuild champion communities\n\n - Create advocate networks and champion communities within customer organizations\n\n - Establish power user communities that drive peer-to-peer learning\n\n - Train internal customer trainers to scale enablement\n\n - Design innovative customer experiences that deepen engagement\n\nLead educational workshops & live events\n\n - Facilitate dynamic live and virtual training sessions tailored to diverse audiences\n\n - Partner with curriculum team while owning customization and delivery for your customers\n\n - Create memorable learning experiences that inspire action and drive adoption\n\nContinuously improve & collaborate\n\n - Refine materials based on customer feedback and adoption data\n\n - Work cross-functionally to understand evolving customer needs\n\n - Identify gaps and champion new training opportunities\n\n - Build deep relationships with customer stakeholders and executive sponsors\n\n\n\nβοΈ What you need\n\nCustomer success & activation expertise\n\n - At least 5 years of proven track record owning activation success and driving measurable adoption outcomes\n\n - Deep experience understanding customer use cases: you discover, map, and leverage specific workflows and business objectives\n\n - Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops\n\n - Success building advocate networks and power user communities\n\n - Ability to connect platform usage to business outcomes and articulate ROI\n\nAI & technical proficiency\n\n - Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases, working hands-on alongside business stakeholders\n\n - Comfortable understanding technical concepts and communicating them effectively to varied audiences\n\n - Ability to demonstrate use cases and articulate business value\n\nFacilitation & education skills\n\n - Expertise delivering virtual and live instructor-led workshops\n\n - Skilled at tailoring content and delivery to diverse audiences based on their use cases\n\n - Ability to partner effectively with curriculum teams while owning customization and delivery\n\nCollaboration & growth\n\n - Excellence building relationships with stakeholders at all levels\n\n - Strong program management skills and natural advisor mindset\n\n - Thrive in fast-paced environments; comfortable with experimentation\n\n - Self-aware, feedback-driven, and committed to continuous growth\n\n\nNOTE\n\nTravel Requirements: 25% domestic and international travel may be required.\n\n\nπ© Benefits & perks (US Full-time employees)\n\n - Generous PTO, plus company holidays\n\n - Medical, dental, and vision coverage for you and your family\n\n - Paid parental leave for all parents (16 weeks)\n\n - Fertility and family planning support\n\n - Early-detection cancer testing through Galleri https://www.galleri.com/partner/writer\n\n - Flexible spending account and dependent FSA options\n\n - Health savings account for eligible plans with company contribution\n\n - Annual work-life stipends for:\n \n - Wellness stipend for gym, massage/chiropractor, personal training, etc.\n \n - Learning and development stipend\n\n - Company-wide off-sites and team off-sites\n\n - Competitive compensation, company stock options and 401k\n\nWRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nBy submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice https://writer.com/legal/candidate-privacy-notice/."},{"id":"c2e67893-8cda-4db5-b298-98a48952e90c","title":"Software engineer, generative AI (UK)","department":"Engineering, product & design","team":"Engineering","employmentType":"FullTime","location":"London, UK","secondaryLocations":[],"publishedAt":"2026-06-03T17:33:40.528+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"England","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/writer/c2e67893-8cda-4db5-b298-98a48952e90c","applyUrl":"https://jobs.ashbyhq.com/writer/c2e67893-8cda-4db5-b298-98a48952e90c/application","descriptionHtml":"π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the rolex
Imagine stepping into a role where your code directly empowers the world's largest enterprises to safely adopt superintelligence. As a software engineer, generative ai at WRITER, you'll be at the forefront of expanding human capacity by building the secure, scalable foundation that allows our generative AI solutions to thrive in complex corporate environments. The impact of this work is massive β for example, in the consumer packaged goods industry alone, our AI adoption is driving 69% revenue increases and 72% cost reductions.
This role is designed for a well-rounded engineering generalist who leans heavily into generative AI while bringing a whole-systems mindset to architectural design. If you thrive on proactivity without red tape and love owning projects from proposal to deployment, you'll shape the future of AI and contribute to a product thatβs changing how the world works. This is a hybrid role based out of our San Francisco, New York City, or London hubs. You'll report to an engineering director or a senior engineering manager.
* We are open to hiring for this role at multiple levels, from senior to staff software engineer, with compensation ranges scaled to match your experience and expertise.
π¦Έπ»ββοΈ What you'll do
Design and develop robust, secure, and scalable generative AI services and applications using Python and modern frameworks to drive enterprise-wide transformation
Build and optimize high-performance, low-latency APIs and microservices to integrate advanced AI models and sophisticated agentic workflows into our core platform
Act as a whole-systems thinker by making meaningful system design decisions and owning the architecture of core platform components from initial proposal through production deployment
Implement and maintain responsive user interfaces using technologies like React and TypeScript to deliver intuitive user experiences and bridge the gap between backend services and frontend enablement
Drive proactivity without red tape by clearly communicating changes, plans, and proposals to cross-functional teams and collaborating closely with product managers, data scientists, and DevOps engineers
Partner with DevOps teams to build continuous deployment, logging, and monitoring systems that ensure top-tier performance, security, and reliability across distributed workloads
βοΈ What you need
3-5+ years of hands-on experience as a software engineer with a strong emphasis on Python development in production environments
Proven expertise in building and deploying generative AI applications, leveraging LLMs, vector databases like Pinecone, Weaviate, or pgvector, and modern open-source agentic frameworks
Practical experience with microservices architecture, RESTful APIs, cloud platforms such as AWS, GCP, or Azure, and containerization with Docker and Kubernetes
Solid grasp of modern web technologies including FastAPI, Asyncio, database systems like PostgreSQL, and hands-on experience leveraging AI developer tooling like Claude, Cursor, or GitHub Copilot to accelerate your engineering workflows
Exposure to enterprise architecture including practical experience implementing IAM, SSO, SAML, OAuth, OIDC, RBAC, robust security best practices, or building services for enterprise administration and billing systems
A Connect mindset that thrives in collaborative settings where you actively engage with cross-functional teams and mentor other engineers, a Challenge spirit that drives you to tackle complex technical hurdles and proactively suggest innovative improvements, and an Own attitude where you take full accountability for delivering high-quality, resilient, and scalable code from conception to production
π© Benefits & perks (UK full-time employees):
Generous PTO, plus company holidays
Comprehensive medical and dental insurance
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Competitive pension scheme and company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation and company stock options
π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
We're looking for an exceptional software engineer to join our rapidly evolving team at WRITER. In this pivotal role, you'll be at the forefront of expanding human capacity by building the next generation of AI-powered solutions that transform how leading enterprises operate. You'll dive deep into developing a state-of-the-art platform that leverages cutting-edge generative AI technologies, from large language models to sophisticated agentic workflows, delivering seamless, scalable, and secure applications that redefine enterprise productivity. This is an unparalleled opportunity to make a tangible impact, shaping the future of AI and contributing to a product thatβs changing how the world works.
This role is hybrid, based out of our San Francisco, New York City, or Seattle hubs. You'll report to our senior director, engineering .
π¦Έπ»ββοΈ What youβll do
Design and deliver secure, scalable AI integration platforms that connect enterprise systems and power mission-critical automation.
Contribute to the design and evolution of our AI integration client ecosystem, defining how AI applications securely connect to external tools, data sources, and enterprise systems.
Own backend service design for high-throughput, low-latency APIs that enable reliable agent workflows and complex cross-system orchestration.
Set technical direction for identity, auth, and trust boundaries across integrations (OAuth, API key, service-to-service), balancing developer velocity with security and compliance.
Partner with product and cross-functional engineering leaders to shape roadmap, define technical strategy, and translate ambiguous business goals into durable platform capabilities.
Lead production excellence through a metrics-first reliability strategy, defining and enforcing SLOs/SLAs, maturing observability, and driving resilience, incident readiness, and performance optimization at scale.
Raise the engineering bar through architecture reviews, pragmatic design standards, rigorous testing strategy, and mentorship of senior and mid-level engineers.
βοΈ What you need
5+ years of software engineering experience building and operating production backend systems using Typescript, Deno, Node.js, or Bun; scope and leveling can flex across Senior to Staff based on architectural impact and leadership.
Strong experience designing and shipping API-driven platform services and distributed systems, including microservices, event-driven patterns, and secure service-to-service communication.
Practical expertise building AI integration layers (e.g., MCP clients/servers, tool orchestration, external API connectors, auth mediation), not just prompt or model experimentation.
Deep hands-on knowledge of authentication and security patterns for third-party integrations (OAuth2/OIDC, API keys, token lifecycle, secret management, least-privilege access).
Proven cloud-native experience on AWS, GCP, or Azure, including containerized workloads (Docker/Kubernetes), CI/CD, and production operations.
Strong experience with observability and reliability engineering, including defining/operating service metrics, SLOs/SLAs, alerting, incident response, and performance tuning.
Solid backend fundamentals in modern server frameworks and data systems (e.g., TypeScript/Node or Python ecosystems, PostgreSQL), with ability to choose the right tool for the system; experience with Python is a plus but not required.
Demonstrated ability to lead through ambiguity: partner cross-functionally, mentor engineers, drive technical decisions, and own delivery from design through production.
You embody our core values of Connect, Challenge, and Own. You build strong partnerships across teams, challenge conventional thinking to drive innovation, and take ownership of your work with a focus on delivering meaningful impact and excellence.
π© Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
","descriptionPlain":"π About WRITER\n\nWRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.\n\nFounded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.\n\n\n\n\nπ About the role\n\nWe're looking for an exceptional software engineer to join our rapidly evolving team at WRITER. In this pivotal role, you'll be at the forefront of expanding human capacity by building the next generation of AI-powered solutions that transform how leading enterprises operate. You'll dive deep into developing a state-of-the-art platform that leverages cutting-edge generative AI technologies, from large language models to sophisticated agentic workflows, delivering seamless, scalable, and secure applications that redefine enterprise productivity. This is an unparalleled opportunity to make a tangible impact, shaping the future of AI and contributing to a product thatβs changing how the world works.\n\nThis role is hybrid, based out of our San Francisco, New York City, or Seattle hubs. You'll report to our senior director, engineering .\n\n\n\nπ¦Έπ»ββοΈ What youβll do\n\n - Design and deliver secure, scalable AI integration platforms that connect enterprise systems and power mission-critical automation.\n\n - Contribute to the design and evolution of our AI integration client ecosystem, defining how AI applications securely connect to external tools, data sources, and enterprise systems.\n\n - Own backend service design for high-throughput, low-latency APIs that enable reliable agent workflows and complex cross-system orchestration.\n\n - Set technical direction for identity, auth, and trust boundaries across integrations (OAuth, API key, service-to-service), balancing developer velocity with security and compliance.\n\n - Partner with product and cross-functional engineering leaders to shape roadmap, define technical strategy, and translate ambiguous business goals into durable platform capabilities.\n\n - Lead production excellence through a metrics-first reliability strategy, defining and enforcing SLOs/SLAs, maturing observability, and driving resilience, incident readiness, and performance optimization at scale.\n\n - Raise the engineering bar through architecture reviews, pragmatic design standards, rigorous testing strategy, and mentorship of senior and mid-level engineers.\n\n\n\nβοΈ What you need\n\n - 5+ years of software engineering experience building and operating production backend systems using Typescript, Deno, Node.js, or Bun; scope and leveling can flex across Senior to Staff based on architectural impact and leadership.\n\n - Strong experience designing and shipping API-driven platform services and distributed systems, including microservices, event-driven patterns, and secure service-to-service communication.\n\n - Practical expertise building AI integration layers (e.g., MCP clients/servers, tool orchestration, external API connectors, auth mediation), not just prompt or model experimentation.\n\n - Deep hands-on knowledge of authentication and security patterns for third-party integrations (OAuth2/OIDC, API keys, token lifecycle, secret management, least-privilege access).\n\n - Proven cloud-native experience on AWS, GCP, or Azure, including containerized workloads (Docker/Kubernetes), CI/CD, and production operations.\n\n - Strong experience with observability and reliability engineering, including defining/operating service metrics, SLOs/SLAs, alerting, incident response, and performance tuning.\n\n - Solid backend fundamentals in modern server frameworks and data systems (e.g., TypeScript/Node or Python ecosystems, PostgreSQL), with ability to choose the right tool for the system; experience with Python is a plus but not required.\n\n - Demonstrated ability to lead through ambiguity: partner cross-functionally, mentor engineers, drive technical decisions, and own delivery from design through production.\n\n - You embody our core values of Connect, Challenge, and Own. You build strong partnerships across teams, challenge conventional thinking to drive innovation, and take ownership of your work with a focus on delivering meaningful impact and excellence.\n\n\nπ© Benefits & perks (US Full-time employees)\n\n - Generous PTO, plus company holidays\n\n - Medical, dental, and vision coverage for you and your family\n\n - Paid parental leave for all parents (16 weeks)\n\n - Fertility and family planning support\n\n - Early-detection cancer testing through Galleri https://www.galleri.com/partner/writer\n\n - Flexible spending account and dependent FSA options\n\n - Health savings account for eligible plans with company contribution\n\n - Annual work-life stipends for:\n \n - Wellness stipend for gym, massage/chiropractor, personal training, etc.\n \n - Learning and development stipend\n\n - Company-wide off-sites and team off-sites\n\n - Competitive compensation, company stock options and 401k\n\nWRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nBy submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice https://writer.com/legal/candidate-privacy-notice/."},{"id":"85773357-9770-4483-a675-65a18e0cafdd","title":"Product analyst","department":"Engineering, product & design","team":"Engineering, product & design","employmentType":"FullTime","location":"San Francisco, CA","secondaryLocations":[{"location":"Chicago, IL","address":{"postalAddress":{"addressRegion":"Illinois ","addressCountry":"United States","addressLocality":"Chicago"}}},{"location":"Seattle, WA","address":{"postalAddress":{"addressRegion":"WA","addressCountry":"United States","addressLocality":"Seattle"}}},{"location":"New York City, NY","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"United States","addressLocality":"New York City"}}},{"location":"Austin, TX","address":{"postalAddress":{"addressRegion":"Texas","addressCountry":"United States","addressLocality":"Austin"}}}],"publishedAt":"2026-01-15T21:44:33.788+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/writer/85773357-9770-4483-a675-65a18e0cafdd","applyUrl":"https://jobs.ashbyhq.com/writer/85773357-9770-4483-a675-65a18e0cafdd/application","descriptionHtml":"π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
We're looking for an exceptional product analyst to supercharge how we understand and evolve our platform. In a world where AI is rapidly reshaping every industry, your insights will be instrumental in ensuring WRITER's products not only meet but anticipate the evolving needs of our enterprise customers. This is an exciting opportunity to dive deep into user behavior, feature performance, and product market fit, directly impacting our strategic direction and growth during a period of unprecedented innovation.
This role is available for hybrid work in our San Francisco, New York City, Seattle, Chicago, and Austin hubs. You will report directly to the director of analytics.
π¦Έπ»ββοΈ What you'll do
Drive product understanding by conducting deep-dive analyses on user adoption, engagement patterns, and feature utilization across our AI platform
Shape product strategy through comprehensive A/B test design, analysis, and interpretation, influencing critical roadmap decisions with data-backed recommendations
Identify friction points and opportunities in the user journey using tools like FullStory, translating observations into actionable insights for product and design teams
Design and build new ELT-based data models using SQL and dbt, implementing efficient testing and validation to ensure the accuracy and integrity of the data.
Collaborate cross-functionally with product managers, engineers, and designers to define success metrics, prioritize initiatives, and evangelize a data-informed culture
Translate complex data into clear, compelling narratives and visualizations, empowering stakeholders at all levels to make informed product decisions
Contribute to our data foundation by ensuring data quality, consistency, and accessibility, enabling scalable product analytics across WRITER
βοΈ What you need
A knack for numbers with 5+ years of experience in a product analyst, business analyst, or data analyst role, preferably within a SaaS or enterprise software environment
Advanced dbt and SQL skills for data extraction and manipulation, alongside proficiency with product analytics tools such as FullStory, Amplitude, or Mixpanel
Strong analytical and problem-solving skills, with a proven ability to distill complex data into clear, actionable insights that Connect cross-functional teams
Experience with data visualization tools (e.g., Tableau, Looker) to create insightful dashboards that monitor product health and drive strategic initiatives
A proactive and curious mindset that constantly seeks to Challenge assumptions and uncover the \"why\" behind product performance
Exceptional communication skills, both written and verbal, allowing you to effectively present findings to both technical and non-technical audiences
A strong sense of ownership and a desire to Own your impact, thriving in a fast-paced environment where you can build and scale analytics from the ground up
π© Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
","descriptionPlain":"π About WRITER\n\nWRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.\n\nFounded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.\n\n\n\nπ About the role\n\nWe're looking for an exceptional product analyst to supercharge how we understand and evolve our platform. In a world where AI is rapidly reshaping every industry, your insights will be instrumental in ensuring WRITER's products not only meet but anticipate the evolving needs of our enterprise customers. This is an exciting opportunity to dive deep into user behavior, feature performance, and product market fit, directly impacting our strategic direction and growth during a period of unprecedented innovation.\n\nThis role is available for hybrid work in our San Francisco, New York City, Seattle, Chicago, and Austin hubs. You will report directly to the director of analytics.\n\n\n\nπ¦Έπ»ββοΈ What you'll do\n\n - Drive product understanding by conducting deep-dive analyses on user adoption, engagement patterns, and feature utilization across our AI platform\n\n - Shape product strategy through comprehensive A/B test design, analysis, and interpretation, influencing critical roadmap decisions with data-backed recommendations\n\n - Identify friction points and opportunities in the user journey using tools like FullStory, translating observations into actionable insights for product and design teams\n\n - Design and build new ELT-based data models using SQL and dbt, implementing efficient testing and validation to ensure the accuracy and integrity of the data.\n\n - Collaborate cross-functionally with product managers, engineers, and designers to define success metrics, prioritize initiatives, and evangelize a data-informed culture\n\n - Translate complex data into clear, compelling narratives and visualizations, empowering stakeholders at all levels to make informed product decisions\n\n - Contribute to our data foundation by ensuring data quality, consistency, and accessibility, enabling scalable product analytics across WRITER\n\n\n\nβοΈ What you need\n\n - A knack for numbers with 5+ years of experience in a product analyst, business analyst, or data analyst role, preferably within a SaaS or enterprise software environment\n\n - Advanced dbt and SQL skills for data extraction and manipulation, alongside proficiency with product analytics tools such as FullStory, Amplitude, or Mixpanel\n\n - Strong analytical and problem-solving skills, with a proven ability to distill complex data into clear, actionable insights that Connect cross-functional teams\n\n - Experience with data visualization tools (e.g., Tableau, Looker) to create insightful dashboards that monitor product health and drive strategic initiatives\n\n - A proactive and curious mindset that constantly seeks to Challenge assumptions and uncover the \"why\" behind product performance\n\n - Exceptional communication skills, both written and verbal, allowing you to effectively present findings to both technical and non-technical audiences\n\n - A strong sense of ownership and a desire to Own your impact, thriving in a fast-paced environment where you can build and scale analytics from the ground up\n\n\nπ© Benefits & perks (US Full-time employees)\n\n - Generous PTO, plus company holidays\n\n - Medical, dental, and vision coverage for you and your family\n\n - Paid parental leave for all parents (16 weeks)\n\n - Fertility and family planning support\n\n - Early-detection cancer testing through Galleri https://www.galleri.com/partner/writer\n\n - Flexible spending account and dependent FSA options\n\n - Health savings account for eligible plans with company contribution\n\n - Annual work-life stipends for:\n \n - Wellness stipend for gym, massage/chiropractor, personal training, etc.\n \n - Learning and development stipend\n\n - Company-wide off-sites and team off-sites\n\n - Competitive compensation, company stock options and 401k\n\nWRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nBy submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice https://writer.com/legal/candidate-privacy-notice/."},{"id":"41ce409d-4702-40ea-a3a6-40782688187c","title":"Strategic AI transformation lead (East)","department":"Delivery & customer success","team":"Customer success","employmentType":"FullTime","location":"New York City, NY","secondaryLocations":[],"publishedAt":"2026-02-05T22:31:56.956+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"United States","addressLocality":"New York City"}},"jobUrl":"https://jobs.ashbyhq.com/writer/41ce409d-4702-40ea-a3a6-40782688187c","applyUrl":"https://jobs.ashbyhq.com/writer/41ce409d-4702-40ea-a3a6-40782688187c/application","descriptionHtml":"π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
We are looking for a visionary and execution-oriented AI transformation lead to serve as a high-impact partner for our most strategic Fortune 100 accounts. In this role, youβll be the architect of change, moving beyond simple software implementation to help the world's largest organizations fundamentally rethink how they work. Youβll sit at the intersection of business strategy and cutting-edge technology, translating the power of the WRITER platform into measurable P&L impact and helping executives navigate the shift to an AI-first operating model.
This is a rare opportunity to build the playbook for enterprise AI transformation. You wonβt just be managing accounts; youβll be driving the next industrial revolution by helping C-suite leaders move from AI experimentation to full-scale value realization. Your work will directly influence WRITER's product roadmap and help define how the worldβs biggest brands use superintelligence to expand human capacity.
This role is available as a hybrid position based out of our New York City hub. You will report to the director of AI transformation and success.
π¦Έπ»ββοΈ What you'll do
Manage a portfolio of customers while leading ROI and value initiatives in partnership with a customer success manager who focuses on the adoption strategy
Act as a strategic transformation partner for Fortune 50-100 customers by setting vision and defining the JTBD framework with leadership teams to drive AI adoption
Build and manage C-suite relationships as a trusted advisor to make AI a top priority for executives
Lead value realization and ROI delivery by conducting analysis through surveys and interviews to frame the P&L impact of AI adoption in business reviews
Orchestrate complex cross-functional programs across multiple stakeholders while managing customer teams, escalations, risk mitigation, and program updates
Proactively identify and drive expansion opportunities by anticipating customer needs and working with sales on cross-sell and upsell initiatives
Scale transformation best practices by producing and \"processifying\" decks, frameworks, and communications for the wider team
βοΈ What you need
Over 10 years in strategic account management or transformation consulting for Fortune 50-100 companies with a proven track record of building C-suite relationships and leading large-scale transformations
Mastery of change management and strategic thinking with the ability to set vision, define frameworks, and translate capabilities to measurable outcomes and P&L impact
Exceptional executive presence and communication skills used to lead composed presentations to boards while proactively orchestrating cross-functional teams and resolving conflicts
A curious mindset and an active listening style that marks you as a genuine leader who people want to follow
A strong professional background in management consulting or strategy advisory which will help you navigate our customers' complex business environments
An intrinsic motivation to do your best work while remaining deeply aligned with our core values to Connect, Challenge, and Own
π© Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
","descriptionPlain":"π About WRITER\n\nWRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.\n\nFounded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.\n\n\n\nπ About the role\n\nWe are looking for a visionary and execution-oriented AI transformation lead to serve as a high-impact partner for our most strategic Fortune 100 accounts. In this role, youβll be the architect of change, moving beyond simple software implementation to help the world's largest organizations fundamentally rethink how they work. Youβll sit at the intersection of business strategy and cutting-edge technology, translating the power of the WRITER platform into measurable P&L impact and helping executives navigate the shift to an AI-first operating model.\n\nThis is a rare opportunity to build the playbook for enterprise AI transformation. You wonβt just be managing accounts; youβll be driving the next industrial revolution by helping C-suite leaders move from AI experimentation to full-scale value realization. Your work will directly influence WRITER's product roadmap and help define how the worldβs biggest brands use superintelligence to expand human capacity.\n\nThis role is available as a hybrid position based out of our New York City hub. You will report to the director of AI transformation and success.\n\n\n\nπ¦Έπ»ββοΈ What you'll do\n\n - Manage a portfolio of customers while leading ROI and value initiatives in partnership with a customer success manager who focuses on the adoption strategy\n\n - Act as a strategic transformation partner for Fortune 50-100 customers by setting vision and defining the JTBD framework with leadership teams to drive AI adoption\n\n - Build and manage C-suite relationships as a trusted advisor to make AI a top priority for executives\n\n - Lead value realization and ROI delivery by conducting analysis through surveys and interviews to frame the P&L impact of AI adoption in business reviews\n\n - Orchestrate complex cross-functional programs across multiple stakeholders while managing customer teams, escalations, risk mitigation, and program updates\n\n - Proactively identify and drive expansion opportunities by anticipating customer needs and working with sales on cross-sell and upsell initiatives\n\n - Scale transformation best practices by producing and \"processifying\" decks, frameworks, and communications for the wider team\n \n \n\nβοΈ What you need\n\n - Over 10 years in strategic account management or transformation consulting for Fortune 50-100 companies with a proven track record of building C-suite relationships and leading large-scale transformations\n\n - Mastery of change management and strategic thinking with the ability to set vision, define frameworks, and translate capabilities to measurable outcomes and P&L impact\n\n - Exceptional executive presence and communication skills used to lead composed presentations to boards while proactively orchestrating cross-functional teams and resolving conflicts\n\n - A curious mindset and an active listening style that marks you as a genuine leader who people want to follow\n\n - A strong professional background in management consulting or strategy advisory which will help you navigate our customers' complex business environments\n\n - An intrinsic motivation to do your best work while remaining deeply aligned with our core values to Connect, Challenge, and Own\n\n\nπ© Benefits & perks (US Full-time employees)\n\n - Generous PTO, plus company holidays\n\n - Medical, dental, and vision coverage for you and your family\n\n - Paid parental leave for all parents (16 weeks)\n\n - Fertility and family planning support\n\n - Early-detection cancer testing through Galleri https://www.galleri.com/partner/writer\n\n - Flexible spending account and dependent FSA options\n\n - Health savings account for eligible plans with company contribution\n\n - Annual work-life stipends for:\n \n - Wellness stipend for gym, massage/chiropractor, personal training, etc.\n \n - Learning and development stipend\n\n - Company-wide off-sites and team off-sites\n\n - Competitive compensation, company stock options and 401k\n\nWRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nBy submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice https://writer.com/legal/candidate-privacy-notice/."},{"id":"3c86ecc4-234c-4b4f-b569-36ca428aa3d9","title":"Enterprise AI transformation lead (West)","department":"Delivery & customer success","team":"Customer success","employmentType":"FullTime","location":"San Francisco, CA","secondaryLocations":[{"location":"Seattle, WA","address":{"postalAddress":{"addressRegion":"WA","addressCountry":"United States","addressLocality":"Seattle"}}}],"publishedAt":"2026-03-11T18:07:27.536+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/writer/3c86ecc4-234c-4b4f-b569-36ca428aa3d9","applyUrl":"https://jobs.ashbyhq.com/writer/3c86ecc4-234c-4b4f-b569-36ca428aa3d9/application","descriptionHtml":"π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
We are looking for a visionary and execution-oriented AI transformation lead to serve as a high-impact partner for our most strategic Fortune 100 accounts. In this role, youβll be the architect of change, moving beyond simple software implementation to help the world's largest organizations fundamentally rethink how they work. Youβll sit at the intersection of business strategy and cutting-edge technology, translating the power of the WRITER platform into measurable P&L impact and helping executives navigate the shift to an AI-first operating model.
This is a rare opportunity to build the playbook for enterprise AI transformation. You wonβt just be managing accounts; youβll be driving the next industrial revolution by helping C-suite leaders move from AI experimentation to full-scale value realization. Your work will directly influence WRITER's product roadmap and help define how the worldβs biggest brands use superintelligence to expand human capacity.
This role is available as a hybrid position based out of our San Francisco or Seattle hub. You will report to the director of AI transformation and success.
π¦Έπ»ββοΈ What you'll do
Manage a portfolio of customers while leading ROI and value initiatives in partnership with a customer success manager who focuses on the adoption strategy
Act as a strategic transformation partner for Fortune 50-100 customers by setting vision and defining the JTBD framework with leadership teams to drive AI adoption
Build and manage C-suite relationships as a trusted advisor to make AI a top priority for executives
Lead value realization and ROI delivery by conducting analysis through surveys and interviews to frame the P&L impact of AI adoption in business reviews
Orchestrate complex cross-functional programs across multiple stakeholders while managing customer teams, escalations, risk mitigation, and program updates
Proactively identify and drive expansion opportunities by anticipating customer needs and working with sales on cross-sell and upsell initiatives
Scale transformation best practices by producing and \"processifying\" decks, frameworks, and communications for the wider team
βοΈ What you need
5-9 years in strategic account management or transformation consulting for Fortune 50-100 companies with a proven track record of building C-suite relationships and leading large-scale transformations
Mastery of change management and strategic thinking with the ability to set vision, define frameworks, and translate capabilities to measurable outcomes and P&L impact
Exceptional executive presence and communication skills used to lead composed presentations to boards while proactively orchestrating cross-functional teams and resolving conflicts
A curious mindset and an active listening style that marks you as a genuine leader who people want to follow
A strong professional background in management consulting or strategy advisory which will help you navigate our customers' complex business environments
An intrinsic motivation to do your best work while remaining deeply aligned with our core values to Connect, Challenge, and Own
π© Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
","descriptionPlain":"π About WRITER\n\nWRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.\n\n\n\nFounded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.\n\n\n\nπ About the role\n\nWe are looking for a visionary and execution-oriented AI transformation lead to serve as a high-impact partner for our most strategic Fortune 100 accounts. In this role, youβll be the architect of change, moving beyond simple software implementation to help the world's largest organizations fundamentally rethink how they work. Youβll sit at the intersection of business strategy and cutting-edge technology, translating the power of the WRITER platform into measurable P&L impact and helping executives navigate the shift to an AI-first operating model.\n\n\n\nThis is a rare opportunity to build the playbook for enterprise AI transformation. You wonβt just be managing accounts; youβll be driving the next industrial revolution by helping C-suite leaders move from AI experimentation to full-scale value realization. Your work will directly influence WRITER's product roadmap and help define how the worldβs biggest brands use superintelligence to expand human capacity.\n\n\n\nThis role is available as a hybrid position based out of our San Francisco or Seattle hub. You will report to the director of AI transformation and success.\n\n\n\nπ¦Έπ»ββοΈ What you'll do\n\n - Manage a portfolio of customers while leading ROI and value initiatives in partnership with a customer success manager who focuses on the adoption strategy\n\n - Act as a strategic transformation partner for Fortune 50-100 customers by setting vision and defining the JTBD framework with leadership teams to drive AI adoption\n\n - Build and manage C-suite relationships as a trusted advisor to make AI a top priority for executives\n\n - Lead value realization and ROI delivery by conducting analysis through surveys and interviews to frame the P&L impact of AI adoption in business reviews\n\n - Orchestrate complex cross-functional programs across multiple stakeholders while managing customer teams, escalations, risk mitigation, and program updates\n\n - Proactively identify and drive expansion opportunities by anticipating customer needs and working with sales on cross-sell and upsell initiatives\n\n - Scale transformation best practices by producing and \"processifying\" decks, frameworks, and communications for the wider team\n \n \n\nβοΈ What you need\n\n - 5-9 years in strategic account management or transformation consulting for Fortune 50-100 companies with a proven track record of building C-suite relationships and leading large-scale transformations\n\n - Mastery of change management and strategic thinking with the ability to set vision, define frameworks, and translate capabilities to measurable outcomes and P&L impact\n\n - Exceptional executive presence and communication skills used to lead composed presentations to boards while proactively orchestrating cross-functional teams and resolving conflicts\n\n - A curious mindset and an active listening style that marks you as a genuine leader who people want to follow\n\n - A strong professional background in management consulting or strategy advisory which will help you navigate our customers' complex business environments\n\n - An intrinsic motivation to do your best work while remaining deeply aligned with our core values to Connect, Challenge, and Own\n\n\nπ© Benefits & perks (US Full-time employees)\n\n - Generous PTO, plus company holidays\n\n - Medical, dental, and vision coverage for you and your family\n\n - Paid parental leave for all parents (16 weeks)\n\n - Fertility and family planning support\n\n - Early-detection cancer testing through Galleri https://www.galleri.com/partner/writer\n\n - Flexible spending account and dependent FSA options\n\n - Health savings account for eligible plans with company contribution\n\n - Annual work-life stipends for:\n \n - Wellness stipend for gym, massage/chiropractor, personal training, etc.\n \n - Learning and development stipend\n\n - Company-wide off-sites and team off-sites\n\n - Competitive compensation, company stock options and 401k\n\nWRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nBy submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice https://writer.com/legal/candidate-privacy-notice/."},{"id":"fc905a07-4d9c-4aae-af52-d8373631a0d6","title":"Strategic account executive (East)","department":"Sales","team":"Direct sales","employmentType":"FullTime","location":"New York City, NY","secondaryLocations":[{"location":"Jersey City, NJ","address":{"postalAddress":{"addressRegion":"NJ","addressCountry":"United States","addressLocality":"Jersey City"}}},{"location":"Stamford, CT","address":{"postalAddress":{"addressRegion":"CT","addressCountry":"United States","addressLocality":"Stamford"}}},{"location":"Boston, MA","address":{"postalAddress":{"addressRegion":"MA","addressCountry":"United States","addressLocality":"Boston"}}},{"location":"Philadelphia, PA","address":{"postalAddress":{"addressRegion":"PA","addressCountry":"United States","addressLocality":"Philadelphia"}}},{"location":"Hartford, CT","address":{"postalAddress":{"addressRegion":"CT","addressCountry":"United States","addressLocality":"Hartford"}}},{"location":"New Haven, CT","address":{"postalAddress":{"addressRegion":"CT","addressCountry":"United States","addressLocality":"New Haven"}}},{"location":"Newark, NJ","address":{"postalAddress":{"addressRegion":"NJ","addressCountry":"United States","addressLocality":"Newark"}}}],"publishedAt":"2026-03-18T22:24:20.323+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"United States","addressLocality":"New York City"}},"jobUrl":"https://jobs.ashbyhq.com/writer/fc905a07-4d9c-4aae-af52-d8373631a0d6","applyUrl":"https://jobs.ashbyhq.com/writer/fc905a07-4d9c-4aae-af52-d8373631a0d6/application","descriptionHtml":"π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
Join WRITER's sales team as an Strategic Account Executive and help shape the future of work. You'll empower global enterprises (8,000+ employees) to transform their operations through our cutting-edge AI agent platform, enabling organizations to deploy AI at scale and unlock unprecedented productivity.
This role is perfect for high performers who thrive in fast-paced, intellectually stimulating environments where you have the autonomy to drive results and build lasting relationships with both clients and teammates. If you're energized by meaningful work and the opportunity to make a real impact, we want to hear from you.
This role can be based remotely anywhere in the US, with opportunities for hybrid work at our office hubs in San Francisco, New York City, Austin, Chicago, or London. You'll report to a regional vice president.
π¦Έπ»ββοΈ What you'll do
Drive net-new revenue by managing the full sales cycle for WRITERβs enterprise AI agent platform
Prospect, qualify, and develop new strategic opportunities in target verticals and target account lists
Partner cross-functionally to refine value propositions and co-create tailored solutions for strategic clients
Guide executive-level discussions and negotiations, ensuring alignment with customer business goals
Own your book of business with a high degree of accountability and a bias for long-term impact
Collaborate closely with product and customer success teams to ensure smooth deployments and ongoing value
Consistently input accurate pipeline data to forecast and report sales progress to leadership
Become a trusted product expert, educating users on how to set up WRITER to unlock value, going hands-on where needed
βοΈ What you need
5-8+ years of quota-carrying strategic SaaS sales experience, ideally in high-growth or complex value based sales motion
Track record of meeting or exceeding annual quotas
Skilled in outbound prospecting, consultative selling, and executive stakeholder management
Strong communicator with the ability to connect across functions and listen actively to diverse perspectives
Comfortable working with ambiguity and owning outcomes in a fast-paced, collaborative environment
Strong executive level presentation skills
π© Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
","descriptionPlain":"π About WRITER\n\nWRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.\n\nFounded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.\n\n\n\nπ About the role\n\nJoin WRITER's sales team as an Strategic Account Executive and help shape the future of work. You'll empower global enterprises (8,000+ employees) to transform their operations through our cutting-edge AI agent platform, enabling organizations to deploy AI at scale and unlock unprecedented productivity.\n\nThis role is perfect for high performers who thrive in fast-paced, intellectually stimulating environments where you have the autonomy to drive results and build lasting relationships with both clients and teammates. If you're energized by meaningful work and the opportunity to make a real impact, we want to hear from you.\n\nThis role can be based remotely anywhere in the US, with opportunities for hybrid work at our office hubs in San Francisco, New York City, Austin, Chicago, or London. You'll report to a regional vice president.\n\n\n\nπ¦Έπ»ββοΈ What you'll do\n\n - Drive net-new revenue by managing the full sales cycle for WRITERβs enterprise AI agent platform\n\n - Prospect, qualify, and develop new strategic opportunities in target verticals and target account lists\n\n - Partner cross-functionally to refine value propositions and co-create tailored solutions for strategic clients\n\n - Guide executive-level discussions and negotiations, ensuring alignment with customer business goals\n\n - Own your book of business with a high degree of accountability and a bias for long-term impact\n\n - Collaborate closely with product and customer success teams to ensure smooth deployments and ongoing value\n\n - Consistently input accurate pipeline data to forecast and report sales progress to leadership\n\n - Become a trusted product expert, educating users on how to set up WRITER to unlock value, going hands-on where needed\n\n\n\nβοΈ What you need\n\n - 5-8+ years of quota-carrying strategic SaaS sales experience, ideally in high-growth or complex value based sales motion\n\n - Track record of meeting or exceeding annual quotas\n\n - Skilled in outbound prospecting, consultative selling, and executive stakeholder management\n\n - Strong communicator with the ability to connect across functions and listen actively to diverse perspectives\n\n - Comfortable working with ambiguity and owning outcomes in a fast-paced, collaborative environment\n\n - Strong executive level presentation skills\n\n\nπ© Benefits & perks (US Full-time employees)\n\n - Generous PTO, plus company holidays\n\n - Medical, dental, and vision coverage for you and your family\n\n - Paid parental leave for all parents (16 weeks)\n\n - Fertility and family planning support\n\n - Early-detection cancer testing through Galleri https://www.galleri.com/partner/writer\n\n - Flexible spending account and dependent FSA options\n\n - Health savings account for eligible plans with company contribution\n\n - Annual work-life stipends for:\n \n - Wellness stipend for gym, massage/chiropractor, personal training, etc.\n \n - Learning and development stipend\n\n - Company-wide off-sites and team off-sites\n\n - Competitive compensation, company stock options and 401k\n\nWRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nBy submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice https://writer.com/legal/candidate-privacy-notice/."},{"id":"55e79a1b-ca5b-42be-89d6-21409d034713","title":"Strategic account executive (Central)","department":"Sales","team":"Direct sales","employmentType":"FullTime","location":"Chicago, IL","secondaryLocations":[{"location":"Dallas, TX","address":{"postalAddress":{"addressRegion":"TX","addressCountry":"United States","addressLocality":"Dallas"}}},{"location":"Indianapolis, IN","address":{"postalAddress":{"addressRegion":"IN","addressCountry":"United States","addressLocality":"Indianapolis"}}},{"location":"Austin, TX","address":{"postalAddress":{"addressRegion":"Texas","addressCountry":"United States","addressLocality":"Austin"}}},{"location":"Minneapolis, MN","address":{"postalAddress":{"addressRegion":"MN","addressCountry":"United States","addressLocality":"Minneapolis"}}}],"publishedAt":"2026-04-01T15:49:04.161+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Illinois ","addressCountry":"United States","addressLocality":"Chicago"}},"jobUrl":"https://jobs.ashbyhq.com/writer/55e79a1b-ca5b-42be-89d6-21409d034713","applyUrl":"https://jobs.ashbyhq.com/writer/55e79a1b-ca5b-42be-89d6-21409d034713/application","descriptionHtml":"π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
Join WRITER's sales team as an Strategic Account Executive and help shape the future of work. You'll empower global enterprises (8,000+ employees) to transform their operations through our cutting-edge AI agent platform, enabling organizations to deploy AI at scale and unlock unprecedented productivity.
This role is perfect for high performers who thrive in fast-paced, intellectually stimulating environments where you have the autonomy to drive results and build lasting relationships with both clients and teammates. If you're energized by meaningful work and the opportunity to make a real impact, we want to hear from you.
This role can be based remotely anywhere in the US, with opportunities for hybrid work at our office hubs in San Francisco, New York City, Seattle, Austin, Chicago, or London. You'll report to a regional vice president.
π¦Έπ»ββοΈ What you'll do
Drive net-new revenue by managing the full sales cycle for WRITERβs enterprise AI agent platform
Prospect, qualify, and develop new strategic opportunities in target verticals and target account lists
Partner cross-functionally to refine value propositions and co-create tailored solutions for strategic clients
Guide executive-level discussions and negotiations, ensuring alignment with customer business goals
Own your book of business with a high degree of accountability and a bias for long-term impact
Collaborate closely with product and customer success teams to ensure smooth deployments and ongoing value
Consistently input accurate pipeline data to forecast and report sales progress to leadership
Become a trusted product expert, educating users on how to set up WRITER to unlock value, going hands-on where needed
βοΈ What you need
5-8+ years of quota-carrying strategic SaaS sales experience, ideally in high-growth or complex value based sales motion
Track record of meeting or exceeding annual quotas
Skilled in outbound prospecting, consultative selling, and executive stakeholder management
Strong communicator with the ability to connect across functions and listen actively to diverse perspectives
Comfortable working with ambiguity and owning outcomes in a fast-paced, collaborative environment
Strong executive level presentation skills
π© Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
","descriptionPlain":"π About WRITER\n\nWRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.\n\nFounded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.\n\n\n\nπ About the role\n\nJoin WRITER's sales team as an Strategic Account Executive and help shape the future of work. You'll empower global enterprises (8,000+ employees) to transform their operations through our cutting-edge AI agent platform, enabling organizations to deploy AI at scale and unlock unprecedented productivity.\n\nThis role is perfect for high performers who thrive in fast-paced, intellectually stimulating environments where you have the autonomy to drive results and build lasting relationships with both clients and teammates. If you're energized by meaningful work and the opportunity to make a real impact, we want to hear from you.\n\nThis role can be based remotely anywhere in the US, with opportunities for hybrid work at our office hubs in San Francisco, New York City, Seattle, Austin, Chicago, or London. You'll report to a regional vice president.\n\n\n\nπ¦Έπ»ββοΈ What you'll do\n\n - Drive net-new revenue by managing the full sales cycle for WRITERβs enterprise AI agent platform\n\n - Prospect, qualify, and develop new strategic opportunities in target verticals and target account lists\n\n - Partner cross-functionally to refine value propositions and co-create tailored solutions for strategic clients\n\n - Guide executive-level discussions and negotiations, ensuring alignment with customer business goals\n\n - Own your book of business with a high degree of accountability and a bias for long-term impact\n\n - Collaborate closely with product and customer success teams to ensure smooth deployments and ongoing value\n\n - Consistently input accurate pipeline data to forecast and report sales progress to leadership\n\n - Become a trusted product expert, educating users on how to set up WRITER to unlock value, going hands-on where needed\n\n\n\nβοΈ What you need\n\n - 5-8+ years of quota-carrying strategic SaaS sales experience, ideally in high-growth or complex value based sales motion\n\n - Track record of meeting or exceeding annual quotas\n\n - Skilled in outbound prospecting, consultative selling, and executive stakeholder management\n\n - Strong communicator with the ability to connect across functions and listen actively to diverse perspectives\n\n - Comfortable working with ambiguity and owning outcomes in a fast-paced, collaborative environment\n\n - Strong executive level presentation skills\n\n\nπ© Benefits & perks (US Full-time employees)\n\n - Generous PTO, plus company holidays\n\n - Medical, dental, and vision coverage for you and your family\n\n - Paid parental leave for all parents (16 weeks)\n\n - Fertility and family planning support\n\n - Early-detection cancer testing through Galleri https://www.galleri.com/partner/writer\n\n - Flexible spending account and dependent FSA options\n\n - Health savings account for eligible plans with company contribution\n\n - Annual work-life stipends for:\n \n - Wellness stipend for gym, massage/chiropractor, personal training, etc.\n \n - Learning and development stipend\n\n - Company-wide off-sites and team off-sites\n\n - Competitive compensation, company stock options and 401k\n\nWRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nBy submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice https://writer.com/legal/candidate-privacy-notice/."},{"id":"f39752ad-8206-456b-b8f9-43d00ffc4b32","title":"Enterprise AI transformation lead (UK)","department":"Delivery & customer success","team":"Customer success","employmentType":"FullTime","location":"London, UK","secondaryLocations":[],"publishedAt":"2026-03-30T15:58:03.563+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"England","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/writer/f39752ad-8206-456b-b8f9-43d00ffc4b32","applyUrl":"https://jobs.ashbyhq.com/writer/f39752ad-8206-456b-b8f9-43d00ffc4b32/application","descriptionHtml":"π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
We are looking for a visionary and execution-oriented AI transformation lead to serve as a high-impact partner for our most strategic Fortune 100 accounts. In this role, youβll be the architect of change, moving beyond simple software implementation to help the world's largest organizations fundamentally rethink how they work. Youβll sit at the intersection of business strategy and cutting-edge technology, translating the power of the WRITER platform into measurable P&L impact and helping executives navigate the shift to an AI-first operating model.
This is a rare opportunity to build the playbook for enterprise AI transformation. You wonβt just be managing accounts; youβll be driving the next industrial revolution by helping C-suite leaders move from AI experimentation to full-scale value realization. Your work will directly influence WRITER's product roadmap and help define how the worldβs biggest brands use superintelligence to expand human capacity.
This role is available as a hybrid position based out of our London hub. You will report to the director of AI transformation and success.
π¦Έπ»ββοΈ What you'll do
Manage a portfolio of customers while leading ROI and value initiatives in partnership with a customer success manager who focuses on the adoption strategy
Act as a strategic transformation partner for Fortune 50-100 customers by setting vision and defining the JTBD framework with leadership teams to drive AI adoption
Build and manage C-suite relationships as a trusted advisor to make AI a top priority for executives
Lead value realization and ROI delivery by conducting analysis through surveys and interviews to frame the P&L impact of AI adoption in business reviews
Orchestrate complex cross-functional programs across multiple stakeholders while managing customer teams, escalations, risk mitigation, and program updates
Proactively identify and drive expansion opportunities by anticipating customer needs and working with sales on cross-sell and upsell initiatives
Scale transformation best practices by producing and \"processifying\" decks, frameworks, and communications for the wider team
βοΈ What you need
5-9 years in strategic account management or transformation consulting for Fortune 50-100 companies with a proven track record of building C-suite relationships and leading large-scale transformations
Mastery of change management and strategic thinking with the ability to set vision, define frameworks, and translate capabilities to measurable outcomes and P&L impact
Exceptional executive presence and communication skills used to lead composed presentations to boards while proactively orchestrating cross-functional teams and resolving conflicts
A curious mindset and an active listening style that marks you as a genuine leader who people want to follow
A strong professional background in management consulting or strategy advisory which will help you navigate our customers' complex business environments
An intrinsic motivation to do your best work while remaining deeply aligned with our core values to Connect, Challenge, and Own
π© Benefits & perks (UK full-time employees):
Generous PTO, plus company holidays
Comprehensive medical and dental insurance
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Competitive pension scheme and company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation and company stock options
π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
As an AI engineer at WRITER, you'll be at the forefront of shaping how enterprises harness superintelligence. This isn't just about theory; you'll be building tangible AI solutions that power the future of work for hundreds of the world's leading companies. Your work will directly impact the performance, scalability, and ethical alignment of our cutting-edge LLMs and AI agents, enabling businesses to unlock unprecedented levels of productivity and innovation with AI that is truly grounded in their data.
This role can be hybrid in our San Francisco, New York City, or Seattle hubs. You'll report to the head of AI engineering.
π¦Έπ»ββοΈ What you'll do
Architect, develop, and deploy high-performance, scalable AI applications into production environments, ensuring robust integrations with our end-to-end platform.
Drive the development of intelligent agents and AI-powered features, translating complex research into practical, impactful solutions for our customers.
Collaborate closely with research scientists, data scientists, and product managers to define technical requirements and deliver features that address critical business needs.
Contribute to the research and evaluation of emerging AI technologies, frameworks, and tools to maintain WRITER's leadership in the enterprise generative AI space.
Champion responsible AI practices, including bias detection, explainability, and safety alignment, making sure our AI is trustworthy and ethical.
βοΈ What you need
5+ years of professional experience building and deploying machine learning or AI systems in a production environment.
Proficiency in Python and experience with relevant AI/ML frameworks such as PyTorch, TensorFlow, or JAX.
A strong foundation in machine learning principles, deep learning architectures, and natural language processing, particularly with large language models.
Experience with cloud platforms (e.g., AWS, GCP, Azure) and MLOps tools for managing the AI lifecycle.
Demonstrated ability to write clean, efficient, and well-tested code for scalable software systems.
Exceptional problem-solving skills and a passion for tackling complex technical challenges with creative AI solutions.
You Connect by collaborating seamlessly across diverse teams, Challenge the status quo to innovate, and Own your projects with a commitment to impact and excellence.
π© Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
","descriptionPlain":"π About WRITER\n\nWRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.\n\nFounded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.\n\n\n\nπ About the role\n\nAs an AI engineer at WRITER, you'll be at the forefront of shaping how enterprises harness superintelligence. This isn't just about theory; you'll be building tangible AI solutions that power the future of work for hundreds of the world's leading companies. Your work will directly impact the performance, scalability, and ethical alignment of our cutting-edge LLMs and AI agents, enabling businesses to unlock unprecedented levels of productivity and innovation with AI that is truly grounded in their data.\n\nThis role can be hybrid in our San Francisco, New York City, or Seattle hubs. You'll report to the head of AI engineering.\n\n\n\nπ¦Έπ»ββοΈ What you'll do\n\n - Architect, develop, and deploy high-performance, scalable AI applications into production environments, ensuring robust integrations with our end-to-end platform.\n\n - Drive the development of intelligent agents and AI-powered features, translating complex research into practical, impactful solutions for our customers.\n\n - Collaborate closely with research scientists, data scientists, and product managers to define technical requirements and deliver features that address critical business needs.\n\n - Contribute to the research and evaluation of emerging AI technologies, frameworks, and tools to maintain WRITER's leadership in the enterprise generative AI space.\n\n - Champion responsible AI practices, including bias detection, explainability, and safety alignment, making sure our AI is trustworthy and ethical.\n\n\n\nβοΈ What you need\n\n - 5+ years of professional experience building and deploying machine learning or AI systems in a production environment.\n\n - Proficiency in Python and experience with relevant AI/ML frameworks such as PyTorch, TensorFlow, or JAX.\n\n - A strong foundation in machine learning principles, deep learning architectures, and natural language processing, particularly with large language models.\n\n - Experience with cloud platforms (e.g., AWS, GCP, Azure) and MLOps tools for managing the AI lifecycle.\n\n - Demonstrated ability to write clean, efficient, and well-tested code for scalable software systems.\n\n - Exceptional problem-solving skills and a passion for tackling complex technical challenges with creative AI solutions.\n\n - You Connect by collaborating seamlessly across diverse teams, Challenge the status quo to innovate, and Own your projects with a commitment to impact and excellence.\n\n\nπ© Benefits & perks (US Full-time employees)\n\n - Generous PTO, plus company holidays\n\n - Medical, dental, and vision coverage for you and your family\n\n - Paid parental leave for all parents (16 weeks)\n\n - Fertility and family planning support\n\n - Early-detection cancer testing through Galleri https://www.galleri.com/partner/writer\n\n - Flexible spending account and dependent FSA options\n\n - Health savings account for eligible plans with company contribution\n\n - Annual work-life stipends for:\n \n - Wellness stipend for gym, massage/chiropractor, personal training, etc.\n \n - Learning and development stipend\n\n - Company-wide off-sites and team off-sites\n\n - Competitive compensation, company stock options and 401k\n\nWRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nBy submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice https://writer.com/legal/candidate-privacy-notice/."},{"id":"dbb07a01-dfa0-4b81-9e32-034103d9d895","title":"Strategic AI adoption lead (Central)","department":"Delivery & customer success","team":"Customer success","employmentType":"FullTime","location":"Chicago, IL","secondaryLocations":[{"location":"Austin, TX","address":{"postalAddress":{"addressRegion":"Texas","addressCountry":"United States","addressLocality":"Austin"}}}],"publishedAt":"2026-04-06T18:56:12.837+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Illinois ","addressCountry":"United States","addressLocality":"Chicago"}},"jobUrl":"https://jobs.ashbyhq.com/writer/dbb07a01-dfa0-4b81-9e32-034103d9d895","applyUrl":"https://jobs.ashbyhq.com/writer/dbb07a01-dfa0-4b81-9e32-034103d9d895/application","descriptionHtml":"π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
WRITER is looking for a customer success professional who will own deployment and activation success across a customer portfolio. You'll embed deeply into your customers' organizations, understand their business objectives, and build the programs, communities, and frameworks that turn AI investment into measurable outcomes. You'll partner closely with a Transformation lead to identify the right WRITER capabilities for each use case, then design and execute the strategies that drive meaningful adoption: building champion networks, running customized workshops, and advising customers on how to scale their AI programs over time.
The ideal candidate brings a builder's mindset to customer success: you're not waiting for customers to engage, you're creating the conditions for it.
This is a hybrid role based in our Chicago and Austin hubs.
π¦Έπ»ββοΈ What you'll do
Own activation and platform success
Deeply understand each customer's specific use cases, business objectives, and success metrics
Build and co-develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impact
Design and execute activation strategies that drive measurable platform adoption and business outcomes
Implement champion programs, office hours, usage dashboards, customized trainings, and workshops
Build champion communities
Create advocate networks and champion communities within customer organizations
Establish power user communities that drive peer-to-peer learning
Train internal customer trainers to scale enablement
Design innovative customer experiences that deepen engagement
Lead educational workshops & live events
Facilitate dynamic live and virtual training sessions tailored to diverse audiences
Partner with curriculum team while owning customization and delivery for your customers
Create memorable learning experiences that inspire action and drive adoption
Continuously improve & collaborate
Refine materials based on customer feedback and adoption data
Work cross-functionally to understand evolving customer needs
Identify gaps and champion new training opportunities
Build deep relationships with customer stakeholders and executive sponsors
βοΈ What you need
Customer success & activation expertise
At least 9 years of proven track record owning activation success and driving measurable adoption outcomes
Deep experience understanding customer use cases: you discover, map, and leverage specific workflows and business objectives
Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops
Success building advocate networks and power user communities
Ability to connect platform usage to business outcomes and articulate ROI
AI & technical proficiency
Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases, working hands-on alongside business stakeholders
Comfortable understanding technical concepts and communicating them effectively to varied audiences
Ability to demonstrate use cases and articulate business value
Facilitation & education skills
Expertise delivering virtual and live instructor-led workshops
Skilled at tailoring content and delivery to diverse audiences based on their use cases
Ability to partner effectively with curriculum teams while owning customization and delivery
Collaboration & growth
Excellence building relationships with stakeholders at all levels
Strong program management skills and natural advisor mindset
Thrive in fast-paced environments; comfortable with experimentation
Self-aware, feedback-driven, and committed to continuous growth
Travel Requirements: 25% domestic and international travel may be required.
π© Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
","descriptionPlain":"π About WRITER\nWRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.\n\n\n\nFounded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.\n\n\nπ About the role\n\nWRITER is looking for a customer success professional who will own deployment and activation success across a customer portfolio. You'll embed deeply into your customers' organizations, understand their business objectives, and build the programs, communities, and frameworks that turn AI investment into measurable outcomes. You'll partner closely with a Transformation lead to identify the right WRITER capabilities for each use case, then design and execute the strategies that drive meaningful adoption: building champion networks, running customized workshops, and advising customers on how to scale their AI programs over time.\n\n\n\nThe ideal candidate brings a builder's mindset to customer success: you're not waiting for customers to engage, you're creating the conditions for it.\n\n\n\nThis is a hybrid role based in our Chicago and Austin hubs.\n\n\n\nπ¦Έπ»ββοΈ What you'll do\n\nOwn activation and platform success\n\n - Deeply understand each customer's specific use cases, business objectives, and success metrics\n\n - Build and co-develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impact\n\n - Design and execute activation strategies that drive measurable platform adoption and business outcomes\n\n - Implement champion programs, office hours, usage dashboards, customized trainings, and workshops\n\nBuild champion communities\n\n - Create advocate networks and champion communities within customer organizations\n\n - Establish power user communities that drive peer-to-peer learning\n\n - Train internal customer trainers to scale enablement\n\n - Design innovative customer experiences that deepen engagement\n\nLead educational workshops & live events\n\n - Facilitate dynamic live and virtual training sessions tailored to diverse audiences\n\n - Partner with curriculum team while owning customization and delivery for your customers\n\n - Create memorable learning experiences that inspire action and drive adoption\n\nContinuously improve & collaborate\n\n - Refine materials based on customer feedback and adoption data\n\n - Work cross-functionally to understand evolving customer needs\n\n - Identify gaps and champion new training opportunities\n\n - Build deep relationships with customer stakeholders and executive sponsors\n\n\n\nβοΈ What you need\n\nCustomer success & activation expertise\n\n - At least 9 years of proven track record owning activation success and driving measurable adoption outcomes\n\n - Deep experience understanding customer use cases: you discover, map, and leverage specific workflows and business objectives\n\n - Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops\n\n - Success building advocate networks and power user communities\n\n - Ability to connect platform usage to business outcomes and articulate ROI\n\nAI & technical proficiency\n\n - Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases, working hands-on alongside business stakeholders\n\n - Comfortable understanding technical concepts and communicating them effectively to varied audiences\n\n - Ability to demonstrate use cases and articulate business value\n\nFacilitation & education skills\n\n - Expertise delivering virtual and live instructor-led workshops\n\n - Skilled at tailoring content and delivery to diverse audiences based on their use cases\n\n - Ability to partner effectively with curriculum teams while owning customization and delivery\n\nCollaboration & growth\n\n - Excellence building relationships with stakeholders at all levels\n\n - Strong program management skills and natural advisor mindset\n\n - Thrive in fast-paced environments; comfortable with experimentation\n\n - Self-aware, feedback-driven, and committed to continuous growth\n\n\nNOTE\n\nTravel Requirements: 25% domestic and international travel may be required.\n\n\nπ© Benefits & perks (US Full-time employees)\n\n - Generous PTO, plus company holidays\n\n - Medical, dental, and vision coverage for you and your family\n\n - Paid parental leave for all parents (16 weeks)\n\n - Fertility and family planning support\n\n - Early-detection cancer testing through Galleri https://www.galleri.com/partner/writer\n\n - Flexible spending account and dependent FSA options\n\n - Health savings account for eligible plans with company contribution\n\n - Annual work-life stipends for:\n \n - Wellness stipend for gym, massage/chiropractor, personal training, etc.\n \n - Learning and development stipend\n\n - Company-wide off-sites and team off-sites\n\n - Competitive compensation, company stock options and 401k\n\nWRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nBy submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice https://writer.com/legal/candidate-privacy-notice/."},{"id":"8042915e-32aa-48c8-b2c5-085c9e9d175f","title":"Enterprise AI adoption lead (UK)","department":"Delivery & customer success","team":"Customer success","employmentType":"FullTime","location":"London, UK","secondaryLocations":[],"publishedAt":"2026-04-07T23:11:39.711+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"England","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/writer/8042915e-32aa-48c8-b2c5-085c9e9d175f","applyUrl":"https://jobs.ashbyhq.com/writer/8042915e-32aa-48c8-b2c5-085c9e9d175f/application","descriptionHtml":"π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
WRITER is looking for a customer success professional who will own deployment and activation success across a customer portfolio. You'll embed deeply into your customers' organizations, understand their business objectives, and build the programs, communities, and frameworks that turn AI investment into measurable outcomes. You'll partner closely with a Transformation lead to identify the right WRITER capabilities for each use case, then design and execute the strategies that drive meaningful adoption: building champion networks, running customized workshops, and advising customers on how to scale their AI programs over time.
The ideal candidate brings a builder's mindset to customer success: you're not waiting for customers to engage, you're creating the conditions for it.
This is a hybrid role based in our London hub.
π¦Έπ»ββοΈ What you'll do
Own activation and platform success
Deeply understand each customer's specific use cases, business objectives, and success metrics
Build and co-develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impact
Design and execute activation strategies that drive measurable platform adoption and business outcomes
Implement champion programs, office hours, usage dashboards, customized trainings, and workshops
Build champion communities
Create advocate networks and champion communities within customer organizations
Establish power user communities that drive peer-to-peer learning
Train internal customer trainers to scale enablement
Design innovative customer experiences that deepen engagement
Lead educational workshops & live events
Facilitate dynamic live and virtual training sessions tailored to diverse audiences
Partner with curriculum team while owning customization and delivery for your customers
Create memorable learning experiences that inspire action and drive adoption
Continuously improve & collaborate
Refine materials based on customer feedback and adoption data
Work cross-functionally to understand evolving customer needs
Identify gaps and champion new training opportunities
Build deep relationships with customer stakeholders and executive sponsors
βοΈ What you need
Customer success & activation expertise
At least 5 years of proven track record owning activation success and driving measurable adoption outcomes
Deep experience understanding customer use cases: you discover, map, and leverage specific workflows and business objectives
Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops
Success building advocate networks and power user communities
Ability to connect platform usage to business outcomes and articulate ROI
AI & technical proficiency
Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases, working hands-on alongside business stakeholders
Comfortable understanding technical concepts and communicating them effectively to varied audiences
Ability to demonstrate use cases and articulate business value
Facilitation & education skills
Expertise delivering virtual and live instructor-led workshops
Skilled at tailoring content and delivery to diverse audiences based on their use cases
Ability to partner effectively with curriculum teams while owning customization and delivery
Collaboration & growth
Excellence building relationships with stakeholders at all levels
Strong program management skills and natural advisor mindset
Thrive in fast-paced environments; comfortable with experimentation
Self-aware, feedback-driven, and committed to continuous growth
Travel Requirements: 25% domestic and international travel may be required.
π© Benefits & perks (UK full-time employees):
Generous PTO, plus company holidays
Comprehensive medical and dental insurance
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Competitive pension scheme and company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation and company stock options
π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
WRITER is looking for a customer success professional who will own deployment and activation success across a customer portfolio. You'll embed deeply into your customers' organizations, understand their business objectives, and build the programs, communities, and frameworks that turn AI investment into measurable outcomes. You'll partner closely with a Transformation lead to identify the right WRITER capabilities for each use case, then design and execute the strategies that drive meaningful adoption: building champion networks, running customized workshops, and advising customers on how to scale their AI programs over time.
The ideal candidate brings a builder's mindset to customer success: you're not waiting for customers to engage, you're creating the conditions for it.
This is a hybrid role based in our London hub.
π¦Έπ»ββοΈ What you'll do
Own activation and platform success
Deeply understand each customer's specific use cases, business objectives, and success metrics
Build and co-develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impact
Design and execute activation strategies that drive measurable platform adoption and business outcomes
Implement champion programs, office hours, usage dashboards, customized trainings, and workshops
Build champion communities
Create advocate networks and champion communities within customer organizations
Establish power user communities that drive peer-to-peer learning
Train internal customer trainers to scale enablement
Design innovative customer experiences that deepen engagement
Lead educational workshops & live events
Facilitate dynamic live and virtual training sessions tailored to diverse audiences
Partner with curriculum team while owning customization and delivery for your customers
Create memorable learning experiences that inspire action and drive adoption
Continuously improve & collaborate
Refine materials based on customer feedback and adoption data
Work cross-functionally to understand evolving customer needs
Identify gaps and champion new training opportunities
Build deep relationships with customer stakeholders and executive sponsors
βοΈ What you need
Customer success & activation expertise
At least 9 years of proven track record owning activation success and driving measurable adoption outcomes
Deep experience understanding customer use cases: you discover, map, and leverage specific workflows and business objectives
Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops
Success building advocate networks and power user communities
Ability to connect platform usage to business outcomes and articulate ROI
AI & technical proficiency
Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases, working hands-on alongside business stakeholders
Comfortable understanding technical concepts and communicating them effectively to varied audiences
Ability to demonstrate use cases and articulate business value
Facilitation & education skills
Expertise delivering virtual and live instructor-led workshops
Skilled at tailoring content and delivery to diverse audiences based on their use cases
Ability to partner effectively with curriculum teams while owning customization and delivery
Collaboration & growth
Excellence building relationships with stakeholders at all levels
Strong program management skills and natural advisor mindset
Thrive in fast-paced environments; comfortable with experimentation
Self-aware, feedback-driven, and committed to continuous growth
Travel Requirements: 25% domestic and international travel may be required.
π© Benefits & perks (UK full-time employees):
Generous PTO, plus company holidays
Comprehensive medical and dental insurance
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Competitive pension scheme and company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation and company stock options
π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
As an AI engineer at WRITER, you'll be at the forefront of shaping how enterprises harness superintelligence. This isn't just about theory; you'll be building tangible AI solutions that power the future of work for hundreds of the world's leading companies. Your work will directly impact the performance, scalability, and ethical alignment of our cutting-edge LLMs and AI agents, enabling businesses to unlock unprecedented levels of productivity and innovation with AI that is truly grounded in their data.
This role can be hybrid in our London hub. You'll report to the head of AI engineering.
π¦Έπ»ββοΈ What you'll do
Architect, develop, and deploy high-performance, scalable AI applications into production environments, ensuring robust integrations with our end-to-end platform.
Drive the development of intelligent agents and AI-powered features, translating complex research into practical, impactful solutions for our customers.
Collaborate closely with research scientists, data scientists, and product managers to define technical requirements and deliver features that address critical business needs.
Contribute to the research and evaluation of emerging AI technologies, frameworks, and tools to maintain WRITER's leadership in the enterprise generative AI space.
Champion responsible AI practices, including bias detection, explainability, and safety alignment, making sure our AI is trustworthy and ethical.
βοΈ What you need
5+ years of professional experience building and deploying machine learning or AI systems in a production environment.
Proficiency in Python and experience with relevant AI/ML frameworks such as PyTorch, TensorFlow, or JAX.
A strong foundation in machine learning principles, deep learning architectures, and natural language processing, particularly with large language models.
Experience with cloud platforms (e.g., AWS, GCP, Azure) and MLOps tools for managing the AI lifecycle.
Demonstrated ability to write clean, efficient, and well-tested code for scalable software systems.
Exceptional problem-solving skills and a passion for tackling complex technical challenges with creative AI solutions.
You Connect by collaborating seamlessly across diverse teams, Challenge the status quo to innovate, and Own your projects with a commitment to impact and excellence.
π© Benefits & perks (UK full-time employees):
Generous PTO, plus company holidays
Comprehensive medical and dental insurance
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Competitive pension scheme and company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation and company stock options
π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
Weβre seeking a highly skilled fullstack software engineer to join our engineering team building advanced AI-driven agent systems that execute autonomous workflows, orchestrate multi-step tasks, and extend human capacity across enterprise applications. In this role, youβll play a key part in designing, building, and scaling next-generation AI agents that integrate with enterprise data and services to solve real-world problems. You will collaborate with cross-functional teams to turn complex agent concepts into production-ready systems.
π¦Έπ»ββοΈ What you'll do
Design, implement, and maintain scalable, secure agent-driven services and systems that autonomously accomplish tasks using modern AI frameworks.
Develop and enhance robust infrastructure and high-throughput APIs, focusing on core agent capabilities such as memory, communication channels, skills, intelligent decision logic, security and workflow management.
Integrate agent capabilities with backend services, data stores, vector databases, search/retrieval systems, and external APIs.
Collaborate with product managers, AI researchers, data engineers, and UX teams to translate high-level agent use cases into robust, production-ready software.
Ensure reliability, monitoring, and observability for all agent components (metrics, logging, CI/CD, fault tolerance).
Contribute to architectural design decisions and participate in rigorous code reviews to uphold quality and maintainability.
βοΈ What you need
3+ years of professional software engineering experience with strong proficiency (3+ years) in Python in production environments
Proficiency in native agentic coding, demonstrated through the daily use of tools like Cursor, Claude Code, and other agentic coding platforms.
Demonstrated experience building distributed systems, microservices, or complex backend APIs that support AI/agent workflows.
Solid expertise with systems that integrate AI models, agent frameworks (e.g., LangGraph, Agent Harness or platform-specific tooling), vector databases, and large context reasoning services.
Understanding of agent orchestration patterns, state management, and asynchronous workflows.
Experience with cloud platforms (e.g., AWS, GCP, Azure), containerization (Docker, Kubernetes), and operational engineering best practices.
Good grasp of performance optimization, testing frameworks, and CI/CD pipelines.
Excellent communication and collaboration skills, with a βconnect + challenge + ownβ mindset.
Past work on AI agents that coordinate multi-step actions, reasoning, or autonomous decision-making loops.
Contributions to open-source agent toolkits or SDKs.
Experience with frontend technologies (React, TypeScript) for tooling around agent management interfaces.
π© Benefits & perks (UK full-time employees):
Generous PTO, plus company holidays
Comprehensive medical and dental insurance
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Competitive pension scheme and company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation and company stock options
π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
WRITER is looking for a customer success professional who will own deployment and activation success across a customer portfolio. You'll embed deeply into your customers' organizations, understand their business objectives, and build the programs, communities, and frameworks that turn AI investment into measurable outcomes. You'll partner closely with a Transformation lead to identify the right WRITER capabilities for each use case, then design and execute the strategies that drive meaningful adoption: building champion networks, running customized workshops, and advising customers on how to scale their AI programs over time.
The ideal candidate brings a builder's mindset to customer success: you're not waiting for customers to engage, you're creating the conditions for it.
This is a hybrid role based in our New York City hub.
π¦Έπ»ββοΈ What you'll do
Own activation and platform success
Deeply understand each customer's specific use cases, business objectives, and success metrics
Build and co-develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impact
Design and execute activation strategies that drive measurable platform adoption and business outcomes
Implement champion programs, office hours, usage dashboards, customized trainings, and workshops
Build champion communities
Create advocate networks and champion communities within customer organizations
Establish power user communities that drive peer-to-peer learning
Train internal customer trainers to scale enablement
Design innovative customer experiences that deepen engagement
Lead educational workshops & live events
Facilitate dynamic live and virtual training sessions tailored to diverse audiences
Partner with curriculum team while owning customization and delivery for your customers
Create memorable learning experiences that inspire action and drive adoption
Continuously improve & collaborate
Refine materials based on customer feedback and adoption data
Work cross-functionally to understand evolving customer needs
Identify gaps and champion new training opportunities
Build deep relationships with customer stakeholders and executive sponsors
βοΈ What you need
Customer success & activation expertise
At least 9 years of proven track record owning activation success and driving measurable adoption outcomes
Deep experience understanding customer use cases: you discover, map, and leverage specific workflows and business objectives
Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops
Success building advocate networks and power user communities
Ability to connect platform usage to business outcomes and articulate ROI
AI & technical proficiency
Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases, working hands-on alongside business stakeholders
Comfortable understanding technical concepts and communicating them effectively to varied audiences
Ability to demonstrate use cases and articulate business value
Facilitation & education skills
Expertise delivering virtual and live instructor-led workshops
Skilled at tailoring content and delivery to diverse audiences based on their use cases
Ability to partner effectively with curriculum teams while owning customization and delivery
Collaboration & growth
Excellence building relationships with stakeholders at all levels
Strong program management skills and natural advisor mindset
Thrive in fast-paced environments; comfortable with experimentation
Self-aware, feedback-driven, and committed to continuous growth
Travel Requirements: 25% domestic and international travel may be required.
π© Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
","descriptionPlain":"π About WRITER\nWRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.\n\n\n\nFounded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.\n\n\nπ About the role\n\nWRITER is looking for a customer success professional who will own deployment and activation success across a customer portfolio. You'll embed deeply into your customers' organizations, understand their business objectives, and build the programs, communities, and frameworks that turn AI investment into measurable outcomes. You'll partner closely with a Transformation lead to identify the right WRITER capabilities for each use case, then design and execute the strategies that drive meaningful adoption: building champion networks, running customized workshops, and advising customers on how to scale their AI programs over time.\n\n\n\nThe ideal candidate brings a builder's mindset to customer success: you're not waiting for customers to engage, you're creating the conditions for it.\n\n\n\nThis is a hybrid role based in our New York City hub.\n\n\n\nπ¦Έπ»ββοΈ What you'll do\n\nOwn activation and platform success\n\n - Deeply understand each customer's specific use cases, business objectives, and success metrics\n\n - Build and co-develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impact\n\n - Design and execute activation strategies that drive measurable platform adoption and business outcomes\n\n - Implement champion programs, office hours, usage dashboards, customized trainings, and workshops\n\nBuild champion communities\n\n - Create advocate networks and champion communities within customer organizations\n\n - Establish power user communities that drive peer-to-peer learning\n\n - Train internal customer trainers to scale enablement\n\n - Design innovative customer experiences that deepen engagement\n\nLead educational workshops & live events\n\n - Facilitate dynamic live and virtual training sessions tailored to diverse audiences\n\n - Partner with curriculum team while owning customization and delivery for your customers\n\n - Create memorable learning experiences that inspire action and drive adoption\n\nContinuously improve & collaborate\n\n - Refine materials based on customer feedback and adoption data\n\n - Work cross-functionally to understand evolving customer needs\n\n - Identify gaps and champion new training opportunities\n\n - Build deep relationships with customer stakeholders and executive sponsors\n\n\n\nβοΈ What you need\n\nCustomer success & activation expertise\n\n - At least 9 years of proven track record owning activation success and driving measurable adoption outcomes\n\n - Deep experience understanding customer use cases: you discover, map, and leverage specific workflows and business objectives\n\n - Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops\n\n - Success building advocate networks and power user communities\n\n - Ability to connect platform usage to business outcomes and articulate ROI\n\nAI & technical proficiency\n\n - Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases, working hands-on alongside business stakeholders\n\n - Comfortable understanding technical concepts and communicating them effectively to varied audiences\n\n - Ability to demonstrate use cases and articulate business value\n\nFacilitation & education skills\n\n - Expertise delivering virtual and live instructor-led workshops\n\n - Skilled at tailoring content and delivery to diverse audiences based on their use cases\n\n - Ability to partner effectively with curriculum teams while owning customization and delivery\n\nCollaboration & growth\n\n - Excellence building relationships with stakeholders at all levels\n\n - Strong program management skills and natural advisor mindset\n\n - Thrive in fast-paced environments; comfortable with experimentation\n\n - Self-aware, feedback-driven, and committed to continuous growth\n\n\nNOTE\n\nTravel Requirements: 25% domestic and international travel may be required.\n\n\nπ© Benefits & perks (US Full-time employees)\n\n - Generous PTO, plus company holidays\n\n - Medical, dental, and vision coverage for you and your family\n\n - Paid parental leave for all parents (16 weeks)\n\n - Fertility and family planning support\n\n - Early-detection cancer testing through Galleri https://www.galleri.com/partner/writer\n\n - Flexible spending account and dependent FSA options\n\n - Health savings account for eligible plans with company contribution\n\n - Annual work-life stipends for:\n \n - Wellness stipend for gym, massage/chiropractor, personal training, etc.\n \n - Learning and development stipend\n\n - Company-wide off-sites and team off-sites\n\n - Competitive compensation, company stock options and 401k\n\nWRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nBy submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice https://writer.com/legal/candidate-privacy-notice/."},{"id":"2bd06fcf-908c-44b5-bee6-decc037b7b6e","title":"Enterprise AI adoption lead (West)","department":"Delivery & customer success","team":"Customer success","employmentType":"FullTime","location":"San Francisco, CA","secondaryLocations":[{"location":"Seattle, WA","address":{"postalAddress":{"addressRegion":"WA","addressCountry":"United States","addressLocality":"Seattle"}}}],"publishedAt":"2026-04-13T22:17:07.826+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/writer/2bd06fcf-908c-44b5-bee6-decc037b7b6e","applyUrl":"https://jobs.ashbyhq.com/writer/2bd06fcf-908c-44b5-bee6-decc037b7b6e/application","descriptionHtml":"π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
WRITER is looking for a customer success professional who will own deployment and activation success across a customer portfolio. You'll embed deeply into your customers' organizations, understand their business objectives, and build the programs, communities, and frameworks that turn AI investment into measurable outcomes. You'll partner closely with a Transformation lead to identify the right WRITER capabilities for each use case, then design and execute the strategies that drive meaningful adoption: building champion networks, running customized workshops, and advising customers on how to scale their AI programs over time.
The ideal candidate brings a builder's mindset to customer success: you're not waiting for customers to engage, you're creating the conditions for it.
This is a hybrid role based in our San Francisco or Seattle hub.
π¦Έπ»ββοΈ What you'll do
Own activation and platform success
Deeply understand each customer's specific use cases, business objectives, and success metrics
Build and co-develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impact
Design and execute activation strategies that drive measurable platform adoption and business outcomes
Implement champion programs, office hours, usage dashboards, customized trainings, and workshops
Build champion communities
Create advocate networks and champion communities within customer organizations
Establish power user communities that drive peer-to-peer learning
Train internal customer trainers to scale enablement
Design innovative customer experiences that deepen engagement
Lead educational workshops & live events
Facilitate dynamic live and virtual training sessions tailored to diverse audiences
Partner with curriculum team while owning customization and delivery for your customers
Create memorable learning experiences that inspire action and drive adoption
Continuously improve & collaborate
Refine materials based on customer feedback and adoption data
Work cross-functionally to understand evolving customer needs
Identify gaps and champion new training opportunities
Build deep relationships with customer stakeholders and executive sponsors
βοΈ What you need
Customer success & activation expertise
At least 5 years of proven track record owning activation success and driving measurable adoption outcomes
Deep experience understanding customer use cases: you discover, map, and leverage specific workflows and business objectives
Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops
Success building advocate networks and power user communities
Ability to connect platform usage to business outcomes and articulate ROI
AI & technical proficiency
Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases, working hands-on alongside business stakeholders
Comfortable understanding technical concepts and communicating them effectively to varied audiences
Ability to demonstrate use cases and articulate business value
Facilitation & education skills
Expertise delivering virtual and live instructor-led workshops
Skilled at tailoring content and delivery to diverse audiences based on their use cases
Ability to partner effectively with curriculum teams while owning customization and delivery
Collaboration & growth
Excellence building relationships with stakeholders at all levels
Strong program management skills and natural advisor mindset
Thrive in fast-paced environments; comfortable with experimentation
Self-aware, feedback-driven, and committed to continuous growth
Travel Requirements: 25% domestic and international travel may be required.
π© Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
","descriptionPlain":"π About WRITER\nWRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.\n\n\n\nFounded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.\n\n\nπ About the role\n\nWRITER is looking for a customer success professional who will own deployment and activation success across a customer portfolio. You'll embed deeply into your customers' organizations, understand their business objectives, and build the programs, communities, and frameworks that turn AI investment into measurable outcomes. You'll partner closely with a Transformation lead to identify the right WRITER capabilities for each use case, then design and execute the strategies that drive meaningful adoption: building champion networks, running customized workshops, and advising customers on how to scale their AI programs over time.\n\n\n\nThe ideal candidate brings a builder's mindset to customer success: you're not waiting for customers to engage, you're creating the conditions for it.\n\n\n\nThis is a hybrid role based in our San Francisco or Seattle hub.\n\n\n\nπ¦Έπ»ββοΈ What you'll do\n\nOwn activation and platform success\n\n - Deeply understand each customer's specific use cases, business objectives, and success metrics\n\n - Build and co-develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impact\n\n - Design and execute activation strategies that drive measurable platform adoption and business outcomes\n\n - Implement champion programs, office hours, usage dashboards, customized trainings, and workshops\n\nBuild champion communities\n\n - Create advocate networks and champion communities within customer organizations\n\n - Establish power user communities that drive peer-to-peer learning\n\n - Train internal customer trainers to scale enablement\n\n - Design innovative customer experiences that deepen engagement\n\nLead educational workshops & live events\n\n - Facilitate dynamic live and virtual training sessions tailored to diverse audiences\n\n - Partner with curriculum team while owning customization and delivery for your customers\n\n - Create memorable learning experiences that inspire action and drive adoption\n\nContinuously improve & collaborate\n\n - Refine materials based on customer feedback and adoption data\n\n - Work cross-functionally to understand evolving customer needs\n\n - Identify gaps and champion new training opportunities\n\n - Build deep relationships with customer stakeholders and executive sponsors\n\n\n\nβοΈ What you need\n\nCustomer success & activation expertise\n\n - At least 5 years of proven track record owning activation success and driving measurable adoption outcomes\n\n - Deep experience understanding customer use cases: you discover, map, and leverage specific workflows and business objectives\n\n - Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops\n\n - Success building advocate networks and power user communities\n\n - Ability to connect platform usage to business outcomes and articulate ROI\n\nAI & technical proficiency\n\n - Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases, working hands-on alongside business stakeholders\n\n - Comfortable understanding technical concepts and communicating them effectively to varied audiences\n\n - Ability to demonstrate use cases and articulate business value\n\nFacilitation & education skills\n\n - Expertise delivering virtual and live instructor-led workshops\n\n - Skilled at tailoring content and delivery to diverse audiences based on their use cases\n\n - Ability to partner effectively with curriculum teams while owning customization and delivery\n\nCollaboration & growth\n\n - Excellence building relationships with stakeholders at all levels\n\n - Strong program management skills and natural advisor mindset\n\n - Thrive in fast-paced environments; comfortable with experimentation\n\n - Self-aware, feedback-driven, and committed to continuous growth\n\n\nNOTE\n\nTravel Requirements: 25% domestic and international travel may be required.\n\n\nπ© Benefits & perks (US Full-time employees)\n\n - Generous PTO, plus company holidays\n\n - Medical, dental, and vision coverage for you and your family\n\n - Paid parental leave for all parents (16 weeks)\n\n - Fertility and family planning support\n\n - Early-detection cancer testing through Galleri https://www.galleri.com/partner/writer\n\n - Flexible spending account and dependent FSA options\n\n - Health savings account for eligible plans with company contribution\n\n - Annual work-life stipends for:\n \n - Wellness stipend for gym, massage/chiropractor, personal training, etc.\n \n - Learning and development stipend\n\n - Company-wide off-sites and team off-sites\n\n - Competitive compensation, company stock options and 401k\n\nWRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nBy submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice https://writer.com/legal/candidate-privacy-notice/."},{"id":"31818d84-05c5-41bd-b68f-0660a3e61be2","title":"Strategic AI adoption lead (West)","department":"Delivery & customer success","team":"Customer success","employmentType":"FullTime","location":"San Francisco, CA","secondaryLocations":[{"location":"Seattle, WA","address":{"postalAddress":{"addressRegion":"WA","addressCountry":"United States","addressLocality":"Seattle"}}}],"publishedAt":"2026-04-13T22:18:46.549+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/writer/31818d84-05c5-41bd-b68f-0660a3e61be2","applyUrl":"https://jobs.ashbyhq.com/writer/31818d84-05c5-41bd-b68f-0660a3e61be2/application","descriptionHtml":"π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
WRITER is looking for a customer success professional who will own deployment and activation success across a customer portfolio. You'll embed deeply into your customers' organizations, understand their business objectives, and build the programs, communities, and frameworks that turn AI investment into measurable outcomes. You'll partner closely with a Transformation lead to identify the right WRITER capabilities for each use case, then design and execute the strategies that drive meaningful adoption: building champion networks, running customized workshops, and advising customers on how to scale their AI programs over time.
The ideal candidate brings a builder's mindset to customer success: you're not waiting for customers to engage, you're creating the conditions for it.
This is a hybrid role based in our San Francisco or Seattle hub.
π¦Έπ»ββοΈ What you'll do
Own activation and platform success
Deeply understand each customer's specific use cases, business objectives, and success metrics
Build and co-develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impact
Design and execute activation strategies that drive measurable platform adoption and business outcomes
Implement champion programs, office hours, usage dashboards, customized trainings, and workshops
Build champion communities
Create advocate networks and champion communities within customer organizations
Establish power user communities that drive peer-to-peer learning
Train internal customer trainers to scale enablement
Design innovative customer experiences that deepen engagement
Lead educational workshops & live events
Facilitate dynamic live and virtual training sessions tailored to diverse audiences
Partner with curriculum team while owning customization and delivery for your customers
Create memorable learning experiences that inspire action and drive adoption
Continuously improve & collaborate
Refine materials based on customer feedback and adoption data
Work cross-functionally to understand evolving customer needs
Identify gaps and champion new training opportunities
Build deep relationships with customer stakeholders and executive sponsors
βοΈ What you need
Customer success & activation expertise
At least 9 years of proven track record owning activation success and driving measurable adoption outcomes
Deep experience understanding customer use cases: you discover, map, and leverage specific workflows and business objectives
Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops
Success building advocate networks and power user communities
Ability to connect platform usage to business outcomes and articulate ROI
AI & technical proficiency
Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases, working hands-on alongside business stakeholders
Comfortable understanding technical concepts and communicating them effectively to varied audiences
Ability to demonstrate use cases and articulate business value
Facilitation & education skills
Expertise delivering virtual and live instructor-led workshops
Skilled at tailoring content and delivery to diverse audiences based on their use cases
Ability to partner effectively with curriculum teams while owning customization and delivery
Collaboration & growth
Excellence building relationships with stakeholders at all levels
Strong program management skills and natural advisor mindset
Thrive in fast-paced environments; comfortable with experimentation
Self-aware, feedback-driven, and committed to continuous growth
Travel Requirements: 25% domestic and international travel may be required.
π© Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
","descriptionPlain":"π About WRITER\nWRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.\n\n\n\nFounded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.\n\n\nπ About the role\n\nWRITER is looking for a customer success professional who will own deployment and activation success across a customer portfolio. You'll embed deeply into your customers' organizations, understand their business objectives, and build the programs, communities, and frameworks that turn AI investment into measurable outcomes. You'll partner closely with a Transformation lead to identify the right WRITER capabilities for each use case, then design and execute the strategies that drive meaningful adoption: building champion networks, running customized workshops, and advising customers on how to scale their AI programs over time.\n\n\n\nThe ideal candidate brings a builder's mindset to customer success: you're not waiting for customers to engage, you're creating the conditions for it.\n\n\n\nThis is a hybrid role based in our San Francisco or Seattle hub.\n\n\n\nπ¦Έπ»ββοΈ What you'll do\n\nOwn activation and platform success\n\n - Deeply understand each customer's specific use cases, business objectives, and success metrics\n\n - Build and co-develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impact\n\n - Design and execute activation strategies that drive measurable platform adoption and business outcomes\n\n - Implement champion programs, office hours, usage dashboards, customized trainings, and workshops\n\nBuild champion communities\n\n - Create advocate networks and champion communities within customer organizations\n\n - Establish power user communities that drive peer-to-peer learning\n\n - Train internal customer trainers to scale enablement\n\n - Design innovative customer experiences that deepen engagement\n\nLead educational workshops & live events\n\n - Facilitate dynamic live and virtual training sessions tailored to diverse audiences\n\n - Partner with curriculum team while owning customization and delivery for your customers\n\n - Create memorable learning experiences that inspire action and drive adoption\n\nContinuously improve & collaborate\n\n - Refine materials based on customer feedback and adoption data\n\n - Work cross-functionally to understand evolving customer needs\n\n - Identify gaps and champion new training opportunities\n\n - Build deep relationships with customer stakeholders and executive sponsors\n\n\n\nβοΈ What you need\n\nCustomer success & activation expertise\n\n - At least 9 years of proven track record owning activation success and driving measurable adoption outcomes\n\n - Deep experience understanding customer use cases: you discover, map, and leverage specific workflows and business objectives\n\n - Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops\n\n - Success building advocate networks and power user communities\n\n - Ability to connect platform usage to business outcomes and articulate ROI\n\nAI & technical proficiency\n\n - Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases, working hands-on alongside business stakeholders\n\n - Comfortable understanding technical concepts and communicating them effectively to varied audiences\n\n - Ability to demonstrate use cases and articulate business value\n\nFacilitation & education skills\n\n - Expertise delivering virtual and live instructor-led workshops\n\n - Skilled at tailoring content and delivery to diverse audiences based on their use cases\n\n - Ability to partner effectively with curriculum teams while owning customization and delivery\n\nCollaboration & growth\n\n - Excellence building relationships with stakeholders at all levels\n\n - Strong program management skills and natural advisor mindset\n\n - Thrive in fast-paced environments; comfortable with experimentation\n\n - Self-aware, feedback-driven, and committed to continuous growth\n\n\nNOTE\n\nTravel Requirements: 25% domestic and international travel may be required.\n\n\nπ© Benefits & perks (US Full-time employees)\n\n - Generous PTO, plus company holidays\n\n - Medical, dental, and vision coverage for you and your family\n\n - Paid parental leave for all parents (16 weeks)\n\n - Fertility and family planning support\n\n - Early-detection cancer testing through Galleri https://www.galleri.com/partner/writer\n\n - Flexible spending account and dependent FSA options\n\n - Health savings account for eligible plans with company contribution\n\n - Annual work-life stipends for:\n \n - Wellness stipend for gym, massage/chiropractor, personal training, etc.\n \n - Learning and development stipend\n\n - Company-wide off-sites and team off-sites\n\n - Competitive compensation, company stock options and 401k\n\nWRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nBy submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice https://writer.com/legal/candidate-privacy-notice/."},{"id":"cea24973-4947-4358-ba8d-c3d664a3426b","title":"Enterprise AI transformation lead (East)","department":"Delivery & customer success","team":"Customer success","employmentType":"FullTime","location":"New York City, NY","secondaryLocations":[],"publishedAt":"2026-04-13T22:19:17.823+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"United States","addressLocality":"New York City"}},"jobUrl":"https://jobs.ashbyhq.com/writer/cea24973-4947-4358-ba8d-c3d664a3426b","applyUrl":"https://jobs.ashbyhq.com/writer/cea24973-4947-4358-ba8d-c3d664a3426b/application","descriptionHtml":"π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
We are looking for a visionary and execution-oriented AI transformation lead to serve as a high-impact partner for our most strategic Fortune 100 accounts. In this role, youβll be the architect of change, moving beyond simple software implementation to help the world's largest organizations fundamentally rethink how they work. Youβll sit at the intersection of business strategy and cutting-edge technology, translating the power of the WRITER platform into measurable P&L impact and helping executives navigate the shift to an AI-first operating model.
This is a rare opportunity to build the playbook for enterprise AI transformation. You wonβt just be managing accounts; youβll be driving the next industrial revolution by helping C-suite leaders move from AI experimentation to full-scale value realization. Your work will directly influence WRITER's product roadmap and help define how the worldβs biggest brands use superintelligence to expand human capacity.
This role is available as a hybrid position based out of our New York City hub. You will report to the director of AI transformation and success.
π¦Έπ»ββοΈ What you'll do
Manage a portfolio of customers while leading ROI and value initiatives in partnership with a customer success manager who focuses on the adoption strategy
Act as a strategic transformation partner for Fortune 50-100 customers by setting vision and defining the JTBD framework with leadership teams to drive AI adoption
Build and manage C-suite relationships as a trusted advisor to make AI a top priority for executives
Lead value realization and ROI delivery by conducting analysis through surveys and interviews to frame the P&L impact of AI adoption in business reviews
Orchestrate complex cross-functional programs across multiple stakeholders while managing customer teams, escalations, risk mitigation, and program updates
Proactively identify and drive expansion opportunities by anticipating customer needs and working with sales on cross-sell and upsell initiatives
Scale transformation best practices by producing and \"processifying\" decks, frameworks, and communications for the wider team
βοΈ What you need
5-9 years in strategic account management or transformation consulting for Fortune 50-100 companies with a proven track record of building C-suite relationships and leading large-scale transformations
Mastery of change management and strategic thinking with the ability to set vision, define frameworks, and translate capabilities to measurable outcomes and P&L impact
Exceptional executive presence and communication skills used to lead composed presentations to boards while proactively orchestrating cross-functional teams and resolving conflicts
A curious mindset and an active listening style that marks you as a genuine leader who people want to follow
A strong professional background in management consulting or strategy advisory which will help you navigate our customers' complex business environments
An intrinsic motivation to do your best work while remaining deeply aligned with our core values to Connect, Challenge, and Own
π© Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
","descriptionPlain":"π About WRITER\n\nWRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.\n\nFounded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.\n\n\n\nπ About the role\n\nWe are looking for a visionary and execution-oriented AI transformation lead to serve as a high-impact partner for our most strategic Fortune 100 accounts. In this role, youβll be the architect of change, moving beyond simple software implementation to help the world's largest organizations fundamentally rethink how they work. Youβll sit at the intersection of business strategy and cutting-edge technology, translating the power of the WRITER platform into measurable P&L impact and helping executives navigate the shift to an AI-first operating model.\n\n\n\nThis is a rare opportunity to build the playbook for enterprise AI transformation. You wonβt just be managing accounts; youβll be driving the next industrial revolution by helping C-suite leaders move from AI experimentation to full-scale value realization. Your work will directly influence WRITER's product roadmap and help define how the worldβs biggest brands use superintelligence to expand human capacity.\n\n\n\nThis role is available as a hybrid position based out of our New York City hub. You will report to the director of AI transformation and success.\n\n\n\nπ¦Έπ»ββοΈ What you'll do\n\n - Manage a portfolio of customers while leading ROI and value initiatives in partnership with a customer success manager who focuses on the adoption strategy\n\n - Act as a strategic transformation partner for Fortune 50-100 customers by setting vision and defining the JTBD framework with leadership teams to drive AI adoption\n\n - Build and manage C-suite relationships as a trusted advisor to make AI a top priority for executives\n\n - Lead value realization and ROI delivery by conducting analysis through surveys and interviews to frame the P&L impact of AI adoption in business reviews\n\n - Orchestrate complex cross-functional programs across multiple stakeholders while managing customer teams, escalations, risk mitigation, and program updates\n\n - Proactively identify and drive expansion opportunities by anticipating customer needs and working with sales on cross-sell and upsell initiatives\n\n - Scale transformation best practices by producing and \"processifying\" decks, frameworks, and communications for the wider team\n \n \n\nβοΈ What you need\n\n - 5-9 years in strategic account management or transformation consulting for Fortune 50-100 companies with a proven track record of building C-suite relationships and leading large-scale transformations\n\n - Mastery of change management and strategic thinking with the ability to set vision, define frameworks, and translate capabilities to measurable outcomes and P&L impact\n\n - Exceptional executive presence and communication skills used to lead composed presentations to boards while proactively orchestrating cross-functional teams and resolving conflicts\n\n - A curious mindset and an active listening style that marks you as a genuine leader who people want to follow\n\n - A strong professional background in management consulting or strategy advisory which will help you navigate our customers' complex business environments\n\n - An intrinsic motivation to do your best work while remaining deeply aligned with our core values to Connect, Challenge, and Own\n\n\nπ© Benefits & perks (US Full-time employees)\n\n - Generous PTO, plus company holidays\n\n - Medical, dental, and vision coverage for you and your family\n\n - Paid parental leave for all parents (16 weeks)\n\n - Fertility and family planning support\n\n - Early-detection cancer testing through Galleri https://www.galleri.com/partner/writer\n\n - Flexible spending account and dependent FSA options\n\n - Health savings account for eligible plans with company contribution\n\n - Annual work-life stipends for:\n \n - Wellness stipend for gym, massage/chiropractor, personal training, etc.\n \n - Learning and development stipend\n\n - Company-wide off-sites and team off-sites\n\n - Competitive compensation, company stock options and 401k\n\nWRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nBy submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice https://writer.com/legal/candidate-privacy-notice/."},{"id":"a663ad22-1459-483f-9176-9a6f221ac8c2","title":"Strategic AI transformation lead (West)","department":"Delivery & customer success","team":"Customer success","employmentType":"FullTime","location":"San Francisco, CA","secondaryLocations":[{"location":"Seattle, WA","address":{"postalAddress":{"addressRegion":"WA","addressCountry":"United States","addressLocality":"Seattle"}}}],"publishedAt":"2026-04-13T22:20:21.157+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/writer/a663ad22-1459-483f-9176-9a6f221ac8c2","applyUrl":"https://jobs.ashbyhq.com/writer/a663ad22-1459-483f-9176-9a6f221ac8c2/application","descriptionHtml":"π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
We are looking for a visionary and execution-oriented AI transformation lead to serve as a high-impact partner for our most strategic Fortune 100 accounts. In this role, youβll be the architect of change, moving beyond simple software implementation to help the world's largest organizations fundamentally rethink how they work. Youβll sit at the intersection of business strategy and cutting-edge technology, translating the power of the WRITER platform into measurable P&L impact and helping executives navigate the shift to an AI-first operating model.
This is a rare opportunity to build the playbook for enterprise AI transformation. You wonβt just be managing accounts; youβll be driving the next industrial revolution by helping C-suite leaders move from AI experimentation to full-scale value realization. Your work will directly influence WRITER's product roadmap and help define how the worldβs biggest brands use superintelligence to expand human capacity.
This role is available as a hybrid position based out of our San Francisco or Seattle hub. You will report to the director of AI transformation and success.
π¦Έπ»ββοΈ What you'll do
Manage a portfolio of customers while leading ROI and value initiatives in partnership with a customer success manager who focuses on the adoption strategy
Act as a strategic transformation partner for Fortune 50-100 customers by setting vision and defining the JTBD framework with leadership teams to drive AI adoption
Build and manage C-suite relationships as a trusted advisor to make AI a top priority for executives
Lead value realization and ROI delivery by conducting analysis through surveys and interviews to frame the P&L impact of AI adoption in business reviews
Orchestrate complex cross-functional programs across multiple stakeholders while managing customer teams, escalations, risk mitigation, and program updates
Proactively identify and drive expansion opportunities by anticipating customer needs and working with sales on cross-sell and upsell initiatives
Scale transformation best practices by producing and \"processifying\" decks, frameworks, and communications for the wider team
βοΈ What you need
Over 10 years in strategic account management or transformation consulting for Fortune 50-100 companies with a proven track record of building C-suite relationships and leading large-scale transformations
Mastery of change management and strategic thinking with the ability to set vision, define frameworks, and translate capabilities to measurable outcomes and P&L impact
Exceptional executive presence and communication skills used to lead composed presentations to boards while proactively orchestrating cross-functional teams and resolving conflicts
A curious mindset and an active listening style that marks you as a genuine leader who people want to follow
A strong professional background in management consulting or strategy advisory which will help you navigate our customers' complex business environments
An intrinsic motivation to do your best work while remaining deeply aligned with our core values to Connect, Challenge, and Own
π© Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
","descriptionPlain":"π About WRITER\n\nWRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.\n\n\n\nFounded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.\n\n\n\nπ About the role\n\nWe are looking for a visionary and execution-oriented AI transformation lead to serve as a high-impact partner for our most strategic Fortune 100 accounts. In this role, youβll be the architect of change, moving beyond simple software implementation to help the world's largest organizations fundamentally rethink how they work. Youβll sit at the intersection of business strategy and cutting-edge technology, translating the power of the WRITER platform into measurable P&L impact and helping executives navigate the shift to an AI-first operating model.\n\n\n\nThis is a rare opportunity to build the playbook for enterprise AI transformation. You wonβt just be managing accounts; youβll be driving the next industrial revolution by helping C-suite leaders move from AI experimentation to full-scale value realization. Your work will directly influence WRITER's product roadmap and help define how the worldβs biggest brands use superintelligence to expand human capacity.\n\n\n\nThis role is available as a hybrid position based out of our San Francisco or Seattle hub. You will report to the director of AI transformation and success.\n\n\n\nπ¦Έπ»ββοΈ What you'll do\n\n - Manage a portfolio of customers while leading ROI and value initiatives in partnership with a customer success manager who focuses on the adoption strategy\n\n - Act as a strategic transformation partner for Fortune 50-100 customers by setting vision and defining the JTBD framework with leadership teams to drive AI adoption\n\n - Build and manage C-suite relationships as a trusted advisor to make AI a top priority for executives\n\n - Lead value realization and ROI delivery by conducting analysis through surveys and interviews to frame the P&L impact of AI adoption in business reviews\n\n - Orchestrate complex cross-functional programs across multiple stakeholders while managing customer teams, escalations, risk mitigation, and program updates\n\n - Proactively identify and drive expansion opportunities by anticipating customer needs and working with sales on cross-sell and upsell initiatives\n\n - Scale transformation best practices by producing and \"processifying\" decks, frameworks, and communications for the wider team\n \n \n\nβοΈ What you need\n\n - Over 10 years in strategic account management or transformation consulting for Fortune 50-100 companies with a proven track record of building C-suite relationships and leading large-scale transformations\n\n - Mastery of change management and strategic thinking with the ability to set vision, define frameworks, and translate capabilities to measurable outcomes and P&L impact\n\n - Exceptional executive presence and communication skills used to lead composed presentations to boards while proactively orchestrating cross-functional teams and resolving conflicts\n\n - A curious mindset and an active listening style that marks you as a genuine leader who people want to follow\n\n - A strong professional background in management consulting or strategy advisory which will help you navigate our customers' complex business environments\n\n - An intrinsic motivation to do your best work while remaining deeply aligned with our core values to Connect, Challenge, and Own\n\n\nπ© Benefits & perks (US Full-time employees)\n\n - Generous PTO, plus company holidays\n\n - Medical, dental, and vision coverage for you and your family\n\n - Paid parental leave for all parents (16 weeks)\n\n - Fertility and family planning support\n\n - Early-detection cancer testing through Galleri https://www.galleri.com/partner/writer\n\n - Flexible spending account and dependent FSA options\n\n - Health savings account for eligible plans with company contribution\n\n - Annual work-life stipends for:\n \n - Wellness stipend for gym, massage/chiropractor, personal training, etc.\n \n - Learning and development stipend\n\n - Company-wide off-sites and team off-sites\n\n - Competitive compensation, company stock options and 401k\n\nWRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nBy submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice https://writer.com/legal/candidate-privacy-notice/."},{"id":"8bf888ef-f8d9-4113-9415-862cccc2e5bd","title":"Strategic AI transformation lead (Central)","department":"Delivery & customer success","team":"Customer success","employmentType":"FullTime","location":"Chicago, IL","secondaryLocations":[{"location":"Austin, TX","address":{"postalAddress":{"addressRegion":"Texas","addressCountry":"United States","addressLocality":"Austin"}}}],"publishedAt":"2026-04-13T22:21:32.182+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Illinois ","addressCountry":"United States","addressLocality":"Chicago"}},"jobUrl":"https://jobs.ashbyhq.com/writer/8bf888ef-f8d9-4113-9415-862cccc2e5bd","applyUrl":"https://jobs.ashbyhq.com/writer/8bf888ef-f8d9-4113-9415-862cccc2e5bd/application","descriptionHtml":"π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
We are looking for a visionary and execution-oriented AI transformation lead to serve as a high-impact partner for our most strategic Fortune 100 accounts. In this role, youβll be the architect of change, moving beyond simple software implementation to help the world's largest organizations fundamentally rethink how they work. Youβll sit at the intersection of business strategy and cutting-edge technology, translating the power of the WRITER platform into measurable P&L impact and helping executives navigate the shift to an AI-first operating model.
This is a rare opportunity to build the playbook for enterprise AI transformation. You wonβt just be managing accounts; youβll be driving the next industrial revolution by helping C-suite leaders move from AI experimentation to full-scale value realization. Your work will directly influence WRITER's product roadmap and help define how the worldβs biggest brands use superintelligence to expand human capacity.
This role is available as a hybrid position based out of our Chicago and Austin hubs. You will report to the director of AI transformation and success.
π¦Έπ»ββοΈ What you'll do
Manage a portfolio of customers while leading ROI and value initiatives in partnership with a customer success manager who focuses on the adoption strategy
Act as a strategic transformation partner for Fortune 50-100 customers by setting vision and defining the JTBD framework with leadership teams to drive AI adoption
Build and manage C-suite relationships as a trusted advisor to make AI a top priority for executives
Lead value realization and ROI delivery by conducting analysis through surveys and interviews to frame the P&L impact of AI adoption in business reviews
Orchestrate complex cross-functional programs across multiple stakeholders while managing customer teams, escalations, risk mitigation, and program updates
Proactively identify and drive expansion opportunities by anticipating customer needs and working with sales on cross-sell and upsell initiatives
Scale transformation best practices by producing and \"processifying\" decks, frameworks, and communications for the wider team
βοΈ What you need
Over 10 years in strategic account management or transformation consulting for Fortune 50-100 companies with a proven track record of building C-suite relationships and leading large-scale transformations
Mastery of change management and strategic thinking with the ability to set vision, define frameworks, and translate capabilities to measurable outcomes and P&L impact
Exceptional executive presence and communication skills used to lead composed presentations to boards while proactively orchestrating cross-functional teams and resolving conflicts
A curious mindset and an active listening style that marks you as a genuine leader who people want to follow
A strong professional background in management consulting or strategy advisory which will help you navigate our customers' complex business environments
An intrinsic motivation to do your best work while remaining deeply aligned with our core values to Connect, Challenge, and Own
π© Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
","descriptionPlain":"π About WRITER\n\nWRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.\n\nFounded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.\n\n\n\nπ About the role\n\nWe are looking for a visionary and execution-oriented AI transformation lead to serve as a high-impact partner for our most strategic Fortune 100 accounts. In this role, youβll be the architect of change, moving beyond simple software implementation to help the world's largest organizations fundamentally rethink how they work. Youβll sit at the intersection of business strategy and cutting-edge technology, translating the power of the WRITER platform into measurable P&L impact and helping executives navigate the shift to an AI-first operating model.\n\n\n\nThis is a rare opportunity to build the playbook for enterprise AI transformation. You wonβt just be managing accounts; youβll be driving the next industrial revolution by helping C-suite leaders move from AI experimentation to full-scale value realization. Your work will directly influence WRITER's product roadmap and help define how the worldβs biggest brands use superintelligence to expand human capacity.\n\n\n\nThis role is available as a hybrid position based out of our Chicago and Austin hubs. You will report to the director of AI transformation and success.\n\n\n\nπ¦Έπ»ββοΈ What you'll do\n\n - Manage a portfolio of customers while leading ROI and value initiatives in partnership with a customer success manager who focuses on the adoption strategy\n\n - Act as a strategic transformation partner for Fortune 50-100 customers by setting vision and defining the JTBD framework with leadership teams to drive AI adoption\n\n - Build and manage C-suite relationships as a trusted advisor to make AI a top priority for executives\n\n - Lead value realization and ROI delivery by conducting analysis through surveys and interviews to frame the P&L impact of AI adoption in business reviews\n\n - Orchestrate complex cross-functional programs across multiple stakeholders while managing customer teams, escalations, risk mitigation, and program updates\n\n - Proactively identify and drive expansion opportunities by anticipating customer needs and working with sales on cross-sell and upsell initiatives\n\n - Scale transformation best practices by producing and \"processifying\" decks, frameworks, and communications for the wider team\n \n \n\nβοΈ What you need\n\n - Over 10 years in strategic account management or transformation consulting for Fortune 50-100 companies with a proven track record of building C-suite relationships and leading large-scale transformations\n\n - Mastery of change management and strategic thinking with the ability to set vision, define frameworks, and translate capabilities to measurable outcomes and P&L impact\n\n - Exceptional executive presence and communication skills used to lead composed presentations to boards while proactively orchestrating cross-functional teams and resolving conflicts\n\n - A curious mindset and an active listening style that marks you as a genuine leader who people want to follow\n\n - A strong professional background in management consulting or strategy advisory which will help you navigate our customers' complex business environments\n\n - An intrinsic motivation to do your best work while remaining deeply aligned with our core values to Connect, Challenge, and Own\n\n\nπ© Benefits & perks (US Full-time employees)\n\n - Generous PTO, plus company holidays\n\n - Medical, dental, and vision coverage for you and your family\n\n - Paid parental leave for all parents (16 weeks)\n\n - Fertility and family planning support\n\n - Early-detection cancer testing through Galleri https://www.galleri.com/partner/writer\n\n - Flexible spending account and dependent FSA options\n\n - Health savings account for eligible plans with company contribution\n\n - Annual work-life stipends for:\n \n - Wellness stipend for gym, massage/chiropractor, personal training, etc.\n \n - Learning and development stipend\n\n - Company-wide off-sites and team off-sites\n\n - Competitive compensation, company stock options and 401k\n\nWRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nBy submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice https://writer.com/legal/candidate-privacy-notice/."},{"id":"be544727-6701-4a67-90b0-06d742780062","title":"Enterprise AI transformation lead (Central)","department":"Delivery & customer success","team":"Customer success","employmentType":"FullTime","location":"Chicago, IL","secondaryLocations":[{"location":"Austin, TX","address":{"postalAddress":{"addressRegion":"Texas","addressCountry":"United States","addressLocality":"Austin"}}}],"publishedAt":"2026-04-13T22:22:13.809+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Illinois ","addressCountry":"United States","addressLocality":"Chicago"}},"jobUrl":"https://jobs.ashbyhq.com/writer/be544727-6701-4a67-90b0-06d742780062","applyUrl":"https://jobs.ashbyhq.com/writer/be544727-6701-4a67-90b0-06d742780062/application","descriptionHtml":"π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
We are looking for a visionary and execution-oriented AI transformation lead to serve as a high-impact partner for our most strategic Fortune 100 accounts. In this role, youβll be the architect of change, moving beyond simple software implementation to help the world's largest organizations fundamentally rethink how they work. Youβll sit at the intersection of business strategy and cutting-edge technology, translating the power of the WRITER platform into measurable P&L impact and helping executives navigate the shift to an AI-first operating model.
This is a rare opportunity to build the playbook for enterprise AI transformation. You wonβt just be managing accounts; youβll be driving the next industrial revolution by helping C-suite leaders move from AI experimentation to full-scale value realization. Your work will directly influence WRITER's product roadmap and help define how the worldβs biggest brands use superintelligence to expand human capacity.
This role is available as a hybrid position based out of our Chicago and Austin hubs. You will report to the director of AI transformation and success.
π¦Έπ»ββοΈ What you'll do
Manage a portfolio of customers while leading ROI and value initiatives in partnership with a customer success manager who focuses on the adoption strategy
Act as a strategic transformation partner for Fortune 50-100 customers by setting vision and defining the JTBD framework with leadership teams to drive AI adoption
Build and manage C-suite relationships as a trusted advisor to make AI a top priority for executives
Lead value realization and ROI delivery by conducting analysis through surveys and interviews to frame the P&L impact of AI adoption in business reviews
Orchestrate complex cross-functional programs across multiple stakeholders while managing customer teams, escalations, risk mitigation, and program updates
Proactively identify and drive expansion opportunities by anticipating customer needs and working with sales on cross-sell and upsell initiatives
Scale transformation best practices by producing and \"processifying\" decks, frameworks, and communications for the wider team
βοΈ What you need
5-9 years in strategic account management or transformation consulting for Fortune 50-100 companies with a proven track record of building C-suite relationships and leading large-scale transformations
Mastery of change management and strategic thinking with the ability to set vision, define frameworks, and translate capabilities to measurable outcomes and P&L impact
Exceptional executive presence and communication skills used to lead composed presentations to boards while proactively orchestrating cross-functional teams and resolving conflicts
A curious mindset and an active listening style that marks you as a genuine leader who people want to follow
A strong professional background in management consulting or strategy advisory which will help you navigate our customers' complex business environments
An intrinsic motivation to do your best work while remaining deeply aligned with our core values to Connect, Challenge, and Own
π© Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
","descriptionPlain":"π About WRITER\n\nWRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.\n\nFounded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.\n\n\n\nπ About the role\n\nWe are looking for a visionary and execution-oriented AI transformation lead to serve as a high-impact partner for our most strategic Fortune 100 accounts. In this role, youβll be the architect of change, moving beyond simple software implementation to help the world's largest organizations fundamentally rethink how they work. Youβll sit at the intersection of business strategy and cutting-edge technology, translating the power of the WRITER platform into measurable P&L impact and helping executives navigate the shift to an AI-first operating model.\n\nThis is a rare opportunity to build the playbook for enterprise AI transformation. You wonβt just be managing accounts; youβll be driving the next industrial revolution by helping C-suite leaders move from AI experimentation to full-scale value realization. Your work will directly influence WRITER's product roadmap and help define how the worldβs biggest brands use superintelligence to expand human capacity.\n\nThis role is available as a hybrid position based out of our Chicago and Austin hubs. You will report to the director of AI transformation and success.\n\n\n\nπ¦Έπ»ββοΈ What you'll do\n\n - Manage a portfolio of customers while leading ROI and value initiatives in partnership with a customer success manager who focuses on the adoption strategy\n\n - Act as a strategic transformation partner for Fortune 50-100 customers by setting vision and defining the JTBD framework with leadership teams to drive AI adoption\n\n - Build and manage C-suite relationships as a trusted advisor to make AI a top priority for executives\n\n - Lead value realization and ROI delivery by conducting analysis through surveys and interviews to frame the P&L impact of AI adoption in business reviews\n\n - Orchestrate complex cross-functional programs across multiple stakeholders while managing customer teams, escalations, risk mitigation, and program updates\n\n - Proactively identify and drive expansion opportunities by anticipating customer needs and working with sales on cross-sell and upsell initiatives\n\n - Scale transformation best practices by producing and \"processifying\" decks, frameworks, and communications for the wider team\n \n \n\nβοΈ What you need\n\n - 5-9 years in strategic account management or transformation consulting for Fortune 50-100 companies with a proven track record of building C-suite relationships and leading large-scale transformations\n\n - Mastery of change management and strategic thinking with the ability to set vision, define frameworks, and translate capabilities to measurable outcomes and P&L impact\n\n - Exceptional executive presence and communication skills used to lead composed presentations to boards while proactively orchestrating cross-functional teams and resolving conflicts\n\n - A curious mindset and an active listening style that marks you as a genuine leader who people want to follow\n\n - A strong professional background in management consulting or strategy advisory which will help you navigate our customers' complex business environments\n\n - An intrinsic motivation to do your best work while remaining deeply aligned with our core values to Connect, Challenge, and Own\n\n\nπ© Benefits & perks (US Full-time employees)\n\n - Generous PTO, plus company holidays\n\n - Medical, dental, and vision coverage for you and your family\n\n - Paid parental leave for all parents (16 weeks)\n\n - Fertility and family planning support\n\n - Early-detection cancer testing through Galleri https://www.galleri.com/partner/writer\n\n - Flexible spending account and dependent FSA options\n\n - Health savings account for eligible plans with company contribution\n\n - Annual work-life stipends for:\n \n - Wellness stipend for gym, massage/chiropractor, personal training, etc.\n \n - Learning and development stipend\n\n - Company-wide off-sites and team off-sites\n\n - Competitive compensation, company stock options and 401k\n\nWRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nBy submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice https://writer.com/legal/candidate-privacy-notice/."},{"id":"f2d02ca2-a915-434a-ace0-1a93d2111716","title":"AI deployment engineer (UK)","department":"Delivery & customer success","team":"Deployment engineering","employmentType":"FullTime","location":"London, UK","secondaryLocations":[],"publishedAt":"2026-04-13T22:23:08.579+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"England","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/writer/f2d02ca2-a915-434a-ace0-1a93d2111716","applyUrl":"https://jobs.ashbyhq.com/writer/f2d02ca2-a915-434a-ace0-1a93d2111716/application","descriptionHtml":"WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
As a deployment engineer at WRITER, you'll be at the forefront of expanding human capacity through superintelligence. This isn't just a technical role; it's a deeply influential one where you'll partner directly with our leading enterprise customers. Your expertise will be crucial in uncovering their unique business challenges and architecting AI-powered solutions that leverage our powerful platform and enterprise-grade LLMs. You'll transform complex needs into tangible, high-impact applications, creating champions and driving tangible business results. Your builder's mentality and passion for bringing cutting-edge AI into the hands of real users will directly shape the future of work for some of the world's largest companies.
This is a critical role that directly impacts our customers' success and product evolution. You'll contribute significantly to WRITER's mission, working with a dynamic team to push the boundaries of what's possible with generative AI.
This is a hybrid role based out of London hub.
Partner deeply with enterprise customers to identify strategic AI use cases, validating technical feasibility and owning the end-to-end implementation of tailored solutions
Architect and deliver custom applications, templates, and integrations leveraging WRITER's platform, APIs, and Knowledge Graph capabilities to solve complex business challenges
Translate intricate technical concepts and platform capabilities into clear, prescriptive solution recommendations, guiding customers through the generative AI landscape
Collaborate relentlessly with internal Product and Engineering teams, providing crucial customer feedback that directly influences our product roadmap and drives continuous innovation
Drive down customer time-to-value by developing scalable processes, robust documentation, and efficient workflows for technical integrations
Champion the successful adoption and expansion of WRITER's AI solutions within customer accounts, ensuring maximum impact and return on investment
Over 5 years of hands-on experience in technical SaaS roles, with at least 3 years specifically in solutions architecture, technical consulting, or technical account management
Deep technical fluency in Python and extensive experience leveraging APIs, especially in designing sophisticated prompts and understanding linguistic principles for AI applications
Proven track record of architecting and delivering complex technical solutions for Fortune 500 enterprises in a fast-paced, high-growth B2B SaaS environment
Exceptional communication and executive presence, capable of simplifying complex AI concepts for diverse audiences, from technical teams to C-suite leadership
A true builder's mindset with a passion for emerging technologies, always eager to experiment, learn, and iterate in the rapidly evolving world of generative AI
A relentless drive to Connect with customers and internal teams, Challenge the status status quo with innovative solutions, and Own the successful outcomes for our most strategic accounts
π© Benefits & perks (UK full-time employees):
Generous PTO, plus company holidays
Comprehensive medical and dental insurance
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Competitive pension scheme and company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation and company stock options
π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
Weβre seeking a highly skilled fullstack software engineer to join our engineering team building advanced AI-driven agent systems that execute autonomous workflows, orchestrate multi-step tasks, and extend human capacity across enterprise applications. In this role, youβll play a key part in designing, building, and scaling next-generation AI agents that integrate with enterprise data and services to solve real-world problems. You will collaborate with cross-functional teams to turn complex agent concepts into production-ready systems.
π¦Έπ»ββοΈ What you'll do
Design, implement, and maintain scalable, secure agent-driven services and systems that autonomously accomplish tasks using modern AI frameworks.
Develop and enhance robust infrastructure and high-throughput APIs, focusing on core agent capabilities such as memory, communication channels, skills, intelligent decision logic, security and workflow management.
Integrate agent capabilities with backend services, data stores, vector databases, search/retrieval systems, and external APIs.
Collaborate with product managers, AI researchers, data engineers, and UX teams to translate high-level agent use cases into robust, production-ready software.
Ensure reliability, monitoring, and observability for all agent components (metrics, logging, CI/CD, fault tolerance).
Contribute to architectural design decisions and participate in rigorous code reviews to uphold quality and maintainability.
βοΈ What you need
3+ years of professional software engineering experience with strong proficiency (3+ years) in Python in production environments
Proficiency in native agentic coding, demonstrated through the daily use of tools like Cursor, Claude Code, and other agentic coding platforms.
Demonstrated experience building distributed systems, microservices, or complex backend APIs that support AI/agent workflows.
Solid expertise with systems that integrate AI models, agent frameworks (e.g., Langraph, Agent Harness or platform-specific tooling), vector databases, and large context reasoning services.
Understanding of agent orchestration patterns, state management, and asynchronous workflows.
Experience with cloud platforms (e.g., AWS, GCP, Azure), containerization (Docker, Kubernetes), and operational engineering best practices.
Good grasp of performance optimization, testing frameworks, and CI/CD pipelines.
Excellent communication and collaboration skills, with a βconnect + challenge + ownβ mindset.
Past work on AI agents that coordinate multi-step actions, reasoning, or autonomous decision-making loops.
Contributions to open-source agent toolkits or SDKs.
Experience with frontend technologies (React, TypeScript) for tooling around agent management interfaces.
π© Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
","descriptionPlain":"π About WRITER\n\nWRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.\n\nFounded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.\n\n\n\nπ About the role\nWeβre seeking a highly skilled fullstack software engineer to join our engineering team building advanced AI-driven agent systems that execute autonomous workflows, orchestrate multi-step tasks, and extend human capacity across enterprise applications. In this role, youβll play a key part in designing, building, and scaling next-generation AI agents that integrate with enterprise data and services to solve real-world problems. You will collaborate with cross-functional teams to turn complex agent concepts into production-ready systems.\n\n\nπ¦Έπ»ββοΈ What you'll do\n\n - Design, implement, and maintain scalable, secure agent-driven services and systems that autonomously accomplish tasks using modern AI frameworks.\n\n - Develop and enhance robust infrastructure and high-throughput APIs, focusing on core agent capabilities such as memory, communication channels, skills, intelligent decision logic, security and workflow management.\n\n - Integrate agent capabilities with backend services, data stores, vector databases, search/retrieval systems, and external APIs.\n\n - Collaborate with product managers, AI researchers, data engineers, and UX teams to translate high-level agent use cases into robust, production-ready software.\n\n - Ensure reliability, monitoring, and observability for all agent components (metrics, logging, CI/CD, fault tolerance).\n\n - Contribute to architectural design decisions and participate in rigorous code reviews to uphold quality and maintainability.\n\n\n\nβοΈ What you need\n\n - 3+ years of professional software engineering experience with strong proficiency (3+ years) in Python in production environments\n\n - Proficiency in native agentic coding, demonstrated through the daily use of tools like Cursor, Claude Code, and other agentic coding platforms.\n\n - Demonstrated experience building distributed systems, microservices, or complex backend APIs that support AI/agent workflows.\n\n - Solid expertise with systems that integrate AI models, agent frameworks (e.g., Langraph, Agent Harness or platform-specific tooling), vector databases, and large context reasoning services.\n\n - Understanding of agent orchestration patterns, state management, and asynchronous workflows.\n\n - Experience with cloud platforms (e.g., AWS, GCP, Azure), containerization (Docker, Kubernetes), and operational engineering best practices.\n\n - Good grasp of performance optimization, testing frameworks, and CI/CD pipelines.\n\n - Excellent communication and collaboration skills, with a βconnect + challenge + ownβ mindset.\n\n - Past work on AI agents that coordinate multi-step actions, reasoning, or autonomous decision-making loops.\n\n - Contributions to open-source agent toolkits or SDKs.\n\n - Experience with frontend technologies (React, TypeScript) for tooling around agent management interfaces.\n\n\nπ© Benefits & perks (US Full-time employees)\n\n - Generous PTO, plus company holidays\n\n - Medical, dental, and vision coverage for you and your family\n\n - Paid parental leave for all parents (16 weeks)\n\n - Fertility and family planning support\n\n - Early-detection cancer testing through Galleri https://www.galleri.com/partner/writer\n\n - Flexible spending account and dependent FSA options\n\n - Health savings account for eligible plans with company contribution\n\n - Annual work-life stipends for:\n \n - Wellness stipend for gym, massage/chiropractor, personal training, etc.\n \n - Learning and development stipend\n\n - Company-wide off-sites and team off-sites\n\n - Competitive compensation, company stock options and 401k\n\nWRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nBy submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice https://writer.com/legal/candidate-privacy-notice/."},{"id":"4a21fb4a-62d1-4a29-8056-cfda611ab57e","title":"Strategic AI transformation lead (UK)","department":"Delivery & customer success","team":"Customer success","employmentType":"FullTime","location":"London, UK","secondaryLocations":[],"publishedAt":"2026-04-15T18:41:51.919+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"England","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/writer/4a21fb4a-62d1-4a29-8056-cfda611ab57e","applyUrl":"https://jobs.ashbyhq.com/writer/4a21fb4a-62d1-4a29-8056-cfda611ab57e/application","descriptionHtml":"π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
We are looking for a visionary and execution-oriented AI transformation lead to serve as a high-impact partner for our most strategic Fortune 100 accounts. In this role, youβll be the architect of change, moving beyond simple software implementation to help the world's largest organizations fundamentally rethink how they work. Youβll sit at the intersection of business strategy and cutting-edge technology, translating the power of the WRITER platform into measurable P&L impact and helping executives navigate the shift to an AI-first operating model.
This is a rare opportunity to build the playbook for enterprise AI transformation. You wonβt just be managing accounts; youβll be driving the next industrial revolution by helping C-suite leaders move from AI experimentation to full-scale value realization. Your work will directly influence WRITER's product roadmap and help define how the worldβs biggest brands use superintelligence to expand human capacity.
This role is available as a hybrid position based out of our London hub. You will report to the director of AI transformation and success.
π¦Έπ»ββοΈ What you'll do
Manage a portfolio of customers while leading ROI and value initiatives in partnership with a customer success manager who focuses on the adoption strategy
Act as a strategic transformation partner for Fortune 50-100 customers by setting vision and defining the JTBD framework with leadership teams to drive AI adoption
Build and manage C-suite relationships as a trusted advisor to make AI a top priority for executives
Lead value realization and ROI delivery by conducting analysis through surveys and interviews to frame the P&L impact of AI adoption in business reviews
Orchestrate complex cross-functional programs across multiple stakeholders while managing customer teams, escalations, risk mitigation, and program updates
Proactively identify and drive expansion opportunities by anticipating customer needs and working with sales on cross-sell and upsell initiatives
Scale transformation best practices by producing and \"processifying\" decks, frameworks, and communications for the wider team
βοΈ What you need
Over 10 years in strategic account management or transformation consulting for Fortune 50-100 companies with a proven track record of building C-suite relationships and leading large-scale transformations
Mastery of change management and strategic thinking with the ability to set vision, define frameworks, and translate capabilities to measurable outcomes and P&L impact
Exceptional executive presence and communication skills used to lead composed presentations to boards while proactively orchestrating cross-functional teams and resolving conflicts
A curious mindset and an active listening style that marks you as a genuine leader who people want to follow
A strong professional background in management consulting or strategy advisory which will help you navigate our customers' complex business environments
An intrinsic motivation to do your best work while remaining deeply aligned with our core values to Connect, Challenge, and Own
π© Benefits & perks (UK full-time employees):
Generous PTO, plus company holidays
Comprehensive medical and dental insurance
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Competitive pension scheme and company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation and company stock options
π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
WRITER is the enterprise AI platform for agentic work, purpose-built for the Fortune 500 β and our platform is expanding fast. As a senior product marketing manager, platform & LLMs, you'll own the go-to-market strategy for WRITER's IT-facing products, helping enterprise IT leaders understand why WRITER is the most trusted, governable AI platform for high-stakes regulated environments. You'll sit at the intersection of product, sales, and marketing β translating complex platform capabilities into crisp messaging that resonates with CISOs, IT architects, and enterprise buyers.
π¦Έπ»ββοΈ What you'll do
Own end-to-end product marketing for WRITER's platform and IT-oriented products, including positioning, messaging, launch strategy, and competitive differentiation
Develop and maintain sales enablement assets β battlecards, one-pagers, pitch decks, objection-handling guides β that equip the field to win with IT and security stakeholders
Partner with product to drive go-to-market for platform launches, translating capabilities like governance, RBAC, observability, and integrations into clear enterprise value
Build compelling narratives around WRITER's security and compliance story (SOC 2 Type II, HIPAA, ISO certifications) for buyers in regulated industries
Conduct ongoing competitive intelligence and market research to sharpen differentiation against both point solutions and broader AI platforms
Collaborate with demand generation, content, and customer marketing teams to ensure consistent platform messaging across the buyer journey
βοΈ What you need
6+ years of product marketing experience, with at least two years focused on platform, infrastructure, or IT/security products in a B2B SaaS environment
Proven track record of bringing complex technical products to market with clear, compelling positioning for both technical and business audiences
Deep familiarity with enterprise IT buyer dynamics β you understand how deals move through security review, procurement, and IT governance
Strong sales enablement instincts β you know how to build assets that actually get used in the field
Excellent written communication; you can make governance architecture sound like a competitive advantage
Experience working cross-functionally with Product, Sales, and Customer Success in a fast-moving environment
Familiarity with the enterprise AI or agentic AI landscape is a strong plus
π© Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
","descriptionPlain":"π About WRITER\n\nWRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.\n\nFounded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.\n\n\n\nπ About the role\n\nWRITER is the enterprise AI platform for agentic work, purpose-built for the Fortune 500 β and our platform is expanding fast. As a senior product marketing manager, platform & LLMs, you'll own the go-to-market strategy for WRITER's IT-facing products, helping enterprise IT leaders understand why WRITER is the most trusted, governable AI platform for high-stakes regulated environments. You'll sit at the intersection of product, sales, and marketing β translating complex platform capabilities into crisp messaging that resonates with CISOs, IT architects, and enterprise buyers.\n\n\n\nπ¦Έπ»ββοΈ What you'll do\n\n - Own end-to-end product marketing for WRITER's platform and IT-oriented products, including positioning, messaging, launch strategy, and competitive differentiation\n\n - Develop and maintain sales enablement assets β battlecards, one-pagers, pitch decks, objection-handling guides β that equip the field to win with IT and security stakeholders\n\n - Partner with product to drive go-to-market for platform launches, translating capabilities like governance, RBAC, observability, and integrations into clear enterprise value\n\n - Build compelling narratives around WRITER's security and compliance story (SOC 2 Type II, HIPAA, ISO certifications) for buyers in regulated industries\n\n - Conduct ongoing competitive intelligence and market research to sharpen differentiation against both point solutions and broader AI platforms\n\n - Collaborate with demand generation, content, and customer marketing teams to ensure consistent platform messaging across the buyer journey\n\n\n\nβοΈ What you need\n\n - 6+ years of product marketing experience, with at least two years focused on platform, infrastructure, or IT/security products in a B2B SaaS environment\n\n - Proven track record of bringing complex technical products to market with clear, compelling positioning for both technical and business audiences\n\n - Deep familiarity with enterprise IT buyer dynamics β you understand how deals move through security review, procurement, and IT governance\n\n - Strong sales enablement instincts β you know how to build assets that actually get used in the field\n\n - Excellent written communication; you can make governance architecture sound like a competitive advantage\n\n - Experience working cross-functionally with Product, Sales, and Customer Success in a fast-moving environment\n\n - Familiarity with the enterprise AI or agentic AI landscape is a strong plus\n\n\nπ© Benefits & perks (US Full-time employees)\n\n - Generous PTO, plus company holidays\n\n - Medical, dental, and vision coverage for you and your family\n\n - Paid parental leave for all parents (16 weeks)\n\n - Fertility and family planning support\n\n - Early-detection cancer testing through Galleri https://www.galleri.com/partner/writer\n\n - Flexible spending account and dependent FSA options\n\n - Health savings account for eligible plans with company contribution\n\n - Annual work-life stipends for:\n \n - Wellness stipend for gym, massage/chiropractor, personal training, etc.\n \n - Learning and development stipend\n\n - Company-wide off-sites and team off-sites\n\n - Competitive compensation, company stock options and 401k\n\nWRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nBy submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice https://writer.com/legal/candidate-privacy-notice/."},{"id":"b55f56da-373b-417f-ab31-e30863952f68","title":"Senior product marketing manager","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"US-Office Hubs","secondaryLocations":[],"publishedAt":"2026-07-09T19:24:33.208+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/writer/b55f56da-373b-417f-ab31-e30863952f68","applyUrl":"https://jobs.ashbyhq.com/writer/b55f56da-373b-417f-ab31-e30863952f68/application","descriptionHtml":"π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
Writer is the enterprise AI platform for agentic work, purpose-built for the Fortune 500 β and our platform is expanding fast. As a senior product marketing manager, you'll own the go-to-market strategy for new products and features in our Core app, helping prospects understand how WRITER empowers marketing and sales teams to transform their work, and driving new feature adoption among current customers. You'll sit at the intersection of product, sales, and marketing β translating complex platform capabilities into crisp messaging that resonates with enterprise buyers.
π¦Έπ»ββοΈ What youβll do
Own end-to-end product marketing for WRITER Agent and other key features of our core app, including positioning, messaging, launch strategy, and competitive differentiation β translating new agentic capabilities into clear enterprise value
Partner with product, demand generation, content, comms, and customer marketing teams to drive go-to-market for product and feature launches
Translate product investments into sales-ready narratives, partner with sales enablement to educate the field, and develop assets β pitch materials, one-pagers, objection-handling guides β that equip the field to sell our latest innovations
Drive product and feature adoption through regular user communications and programs
Conduct ongoing competitive intelligence and market research to sharpen differentiation against both point solutions and broader AI platforms
Collaborate with cross-functional marketing partners to ensure consistent product messaging across the buyer journey
βοΈ What you need
6+ years of product marketing experience, or 3+ years of product marketing experience paired with 5+ years in a related field (e.g. sales enablement, customer success, customer education, or product management), in a B2B SaaS environment.
Proven track record of bringing complex products to market with clear, compelling positioning for both technical and business audiences
Strong sales enablement instincts β you know how to build narratives and assets that actually get used in the field
Experience working cross-functionally with Product, Sales, and Customer Success in a fast-moving environment
Excellent written communication
Experience or familiarity with the enterprise AI or agentic AI landscape is a strong plus
π© Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
","descriptionPlain":"π About WRITER\n\nWRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.\n\nΒ \n\nFounded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.\n\n\n\nπ About the role\n\nWriter is the enterprise AI platform for agentic work, purpose-built for the Fortune 500 β and our platform is expanding fast. As a senior product marketing manager, you'll own the go-to-market strategy for new products and features in our Core app, helping prospects understand how WRITER empowers marketing and sales teams to transform their work, and driving new feature adoption among current customers. You'll sit at the intersection of product, sales, and marketing β translating complex platform capabilities into crisp messaging that resonates with enterprise buyers.\n\n\n\nπ¦Έπ»ββοΈ What youβll do\n\n - Own end-to-end product marketing for WRITER Agent and other key features of our core app, including positioning, messaging, launch strategy, and competitive differentiation β translating new agentic capabilities into clear enterprise value\n\n - Partner with product, demand generation, content, comms, and customer marketing teams to drive go-to-market for product and feature launches\n\n - Translate product investments into sales-ready narratives, partner with sales enablement to educate the field, and develop assets β pitch materials, one-pagers, objection-handling guides β that equip the field to sell our latest innovations\n\n - Drive product and feature adoption through regular user communications and programs\n\n - Conduct ongoing competitive intelligence and market research to sharpen differentiation against both point solutions and broader AI platforms\n\n - Collaborate with cross-functional marketing partners to ensure consistent product messaging across the buyer journey\n\n\n\nβοΈ What you need\n\n - 6+ years of product marketing experience, or 3+ years of product marketing experience paired with 5+ years in a related field (e.g. sales enablement, customer success, customer education, or product management), in a B2B SaaS environment.\n\n - Proven track record of bringing complex products to market with clear, compelling positioning for both technical and business audiences\n\n - Strong sales enablement instincts β you know how to build narratives and assets that actually get used in the field\n\n - Experience working cross-functionally with Product, Sales, and Customer Success in a fast-moving environment\n\n - Excellent written communication\n\n - Experience or familiarity with the enterprise AI or agentic AI landscape is a strong plus\n\n\nπ© Benefits & perks (US Full-time employees)\n\n - Generous PTO, plus company holidays\n\n - Medical, dental, and vision coverage for you and your family\n\n - Paid parental leave for all parents (16 weeks)\n\n - Fertility and family planning support\n\n - Early-detection cancer testing through Galleri https://www.galleri.com/partner/writer\n\n - Flexible spending account and dependent FSA options\n\n - Health savings account for eligible plans with company contribution\n\n - Annual work-life stipends for:\n \n - Wellness stipend for gym, massage/chiropractor, personal training, etc.\n \n - Learning and development stipend\n\n - Company-wide off-sites and team off-sites\n\n - Competitive compensation, company stock options and 401k\n\nWRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nBy submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice https://writer.com/legal/candidate-privacy-notice/."},{"id":"b4016bb5-bfc7-4e83-96f7-f054fdc4f587","title":"Strategic account executive (West)","department":"Sales","team":"Direct sales","employmentType":"FullTime","location":"San Francisco, CA","secondaryLocations":[{"location":"Seattle, WA","address":{"postalAddress":{"addressRegion":"WA","addressCountry":"United States","addressLocality":"Seattle"}}},{"location":"Denver, CO","address":{"postalAddress":{"addressRegion":"CO","addressCountry":"United States","addressLocality":"Denver"}}},{"location":"Los Angeles, CA","address":{"postalAddress":{"addressRegion":"CA","addressCountry":"United States","addressLocality":"Los Angeles"}}}],"publishedAt":"2026-05-06T17:44:19.383+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/writer/b4016bb5-bfc7-4e83-96f7-f054fdc4f587","applyUrl":"https://jobs.ashbyhq.com/writer/b4016bb5-bfc7-4e83-96f7-f054fdc4f587/application","descriptionHtml":"π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
Join WRITER's sales team as an Strategic Account Executive and help shape the future of work. You'll empower global enterprises (8,000+ employees) to transform their operations through our cutting-edge AI agent platform, enabling organizations to deploy AI at scale and unlock unprecedented productivity.
This role is perfect for high performers who thrive in fast-paced, intellectually stimulating environments where you have the autonomy to drive results and build lasting relationships with both clients and teammates. If you're energized by meaningful work and the opportunity to make a real impact, we want to hear from you.
This role can be based remotely anywhere in the US, with opportunities for hybrid work at our office hubs in San Francisco, New York City, Austin, Chicago, or London. You'll report to a regional vice president.
π¦Έπ»ββοΈ What you'll do
Drive net-new revenue by managing the full sales cycle for WRITERβs enterprise AI agent platform
Prospect, qualify, and develop new strategic opportunities in target verticals and target account lists
Partner cross-functionally to refine value propositions and co-create tailored solutions for strategic clients
Guide executive-level discussions and negotiations, ensuring alignment with customer business goals
Own your book of business with a high degree of accountability and a bias for long-term impact
Collaborate closely with product and customer success teams to ensure smooth deployments and ongoing value
Consistently input accurate pipeline data to forecast and report sales progress to leadership
Become a trusted product expert, educating users on how to set up WRITER to unlock value, going hands-on where needed
βοΈ What you need
5-8+ years of quota-carrying strategic SaaS sales experience, ideally in high-growth or complex value based sales motion
Track record of meeting or exceeding annual quotas
Skilled in outbound prospecting, consultative selling, and executive stakeholder management
Strong communicator with the ability to connect across functions and listen actively to diverse perspectives
Comfortable working with ambiguity and owning outcomes in a fast-paced, collaborative environment
Strong executive level presentation skills
π© Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
","descriptionPlain":"π About WRITER\n\nWRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.\n\nFounded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.\n\n\n\nπ About the role\n\nJoin WRITER's sales team as an Strategic Account Executive and help shape the future of work. You'll empower global enterprises (8,000+ employees) to transform their operations through our cutting-edge AI agent platform, enabling organizations to deploy AI at scale and unlock unprecedented productivity.\n\nThis role is perfect for high performers who thrive in fast-paced, intellectually stimulating environments where you have the autonomy to drive results and build lasting relationships with both clients and teammates. If you're energized by meaningful work and the opportunity to make a real impact, we want to hear from you.\n\nThis role can be based remotely anywhere in the US, with opportunities for hybrid work at our office hubs in San Francisco, New York City, Austin, Chicago, or London. You'll report to a regional vice president.\n\n\n\nπ¦Έπ»ββοΈ What you'll do\n\n - Drive net-new revenue by managing the full sales cycle for WRITERβs enterprise AI agent platform\n\n - Prospect, qualify, and develop new strategic opportunities in target verticals and target account lists\n\n - Partner cross-functionally to refine value propositions and co-create tailored solutions for strategic clients\n\n - Guide executive-level discussions and negotiations, ensuring alignment with customer business goals\n\n - Own your book of business with a high degree of accountability and a bias for long-term impact\n\n - Collaborate closely with product and customer success teams to ensure smooth deployments and ongoing value\n\n - Consistently input accurate pipeline data to forecast and report sales progress to leadership\n\n - Become a trusted product expert, educating users on how to set up WRITER to unlock value, going hands-on where needed\n\n\n\nβοΈ What you need\n\n - 5-8+ years of quota-carrying strategic SaaS sales experience, ideally in high-growth or complex value based sales motion\n\n - Track record of meeting or exceeding annual quotas\n\n - Skilled in outbound prospecting, consultative selling, and executive stakeholder management\n\n - Strong communicator with the ability to connect across functions and listen actively to diverse perspectives\n\n - Comfortable working with ambiguity and owning outcomes in a fast-paced, collaborative environment\n\n - Strong executive level presentation skills\n\n\nπ© Benefits & perks (US Full-time employees)\n\n - Generous PTO, plus company holidays\n\n - Medical, dental, and vision coverage for you and your family\n\n - Paid parental leave for all parents (16 weeks)\n\n - Fertility and family planning support\n\n - Early-detection cancer testing through Galleri https://www.galleri.com/partner/writer\n\n - Flexible spending account and dependent FSA options\n\n - Health savings account for eligible plans with company contribution\n\n - Annual work-life stipends for:\n \n - Wellness stipend for gym, massage/chiropractor, personal training, etc.\n \n - Learning and development stipend\n\n - Company-wide off-sites and team off-sites\n\n - Competitive compensation, company stock options and 401k\n\nWRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nBy submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice https://writer.com/legal/candidate-privacy-notice/."},{"id":"85675eff-52cc-4994-876e-6b73c9006b2c","title":"Strategic account executive (UK)","department":"Sales","team":"Direct sales","employmentType":"FullTime","location":"London, UK","secondaryLocations":[],"publishedAt":"2026-05-06T17:45:19.773+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"England","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/writer/85675eff-52cc-4994-876e-6b73c9006b2c","applyUrl":"https://jobs.ashbyhq.com/writer/85675eff-52cc-4994-876e-6b73c9006b2c/application","descriptionHtml":"π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
Join WRITER's sales team as a strategic account executive and help shape the future of work. You'll empower global enterprises (8,000+ employees) to transform their operations through our cutting-edge AI agent platform, enabling organizations to deploy AI at scale and unlock unprecedented productivity. This isn't just about hitting quota β it's about becoming a trusted advisor to some of the world's most influential companies as they navigate their AI transformation journey.
This role is perfect for high performers who thrive in fast-paced, intellectually stimulating environments where you have the autonomy to drive results and build lasting relationships with both clients and teammates. If you're energized by meaningful work, the opportunity to make a real impact, and the challenge of selling category-defining technology, we want to hear from you. You'll be selling solutions that fundamentally change how enterprises operate, working with executive buyers who are making multi-million dollar, multi-year commitments to AI transformation.
This is a hybrid role based out of our London hub. You'll be reporting to our regional vice president.
π¦Έπ»ββοΈ What youβll do
Own the full enterprise sales cycle from prospecting through close, managing complex deals with 8-18 month sales cycles and navigating multi-stakeholder buying committees across procurement, legal, IT, and business units
Drive net-new revenue by identifying, qualifying, and developing strategic opportunities within target verticals and named account lists, consistently building a robust pipeline that exceeds coverage targets
Engage C-level executives and senior decision-makers in consultative discovery to understand their business priorities, uncover transformational use cases, and position WRITER as the strategic platform to achieve their AI vision
Partner cross-functionally with solutions engineering, product, and customer success teams to architect tailored solutions, run successful pilots, and ensure seamless deployments that deliver measurable business outcomes
Lead complex negotiations involving multi-year contracts, custom pricing structures, and enterprise terms, while maintaining deal momentum and driving consensus across diverse stakeholder groups
Become a trusted product expert who educates prospects on how to set up and leverage WRITER's AI agent platform, going hands-on during critical evaluation phases to demonstrate value and accelerate time-to-deployment
Maintain rigorous pipeline hygiene and forecasting accuracy, consistently delivering predictable revenue results while providing leadership with transparent visibility into deal progression and risk factors
βοΈ What you need
7-10+ years of quota-carrying strategic SaaS sales experience with a proven track record of meeting or exceeding annual quotas in complex, value-based sales motions targeting Fortune 500 and Global 2000 accounts
Demonstrated expertise in managing sophisticated enterprise sales cycles with multiple stakeholders, navigating procurement processes, and orchestrating cross-functional resources to drive deals through technical evaluations and executive approvals
Executive presence and communication skills that allow you to credibly engage with C-suite buyers (CIOs, CDOs, CTOs, COOs), translate complex technical concepts into business value, and build authentic relationships based on trust and strategic insight
Strong consultative selling skills with the ability to conduct discovery that uncovers underlying business challenges, connects AI capabilities to measurable outcomes, and creates urgency around transformation initiatives
Experience in outbound prospecting, account mapping, and territory planning, with a hunter mentality that drives you to consistently create new opportunities rather than waiting for inbound leads
Comfort with ambiguity and a bias for ownership β you thrive in fast-paced environments where you're expected to figure things out, make decisions with incomplete information, and drive your own success with minimal oversight
Deep alignment with WRITER's values: you naturally Connect across functions and build collaborative relationships, you Challenge the status quo and aren't afraid to have difficult conversations, and you Own your outcomes with accountability and a commitment to long-term impact
π© Benefits & perks (UK full-time employees):
Generous PTO, plus company holidays
Comprehensive medical and dental insurance
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Competitive pension scheme and company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation and company stock options
π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
Every company grows differently, and at WRITER, our growth is directly tied to empowering our users to create better content, faster, and at an unprecedented scale. As a strategic solutions architect, you'll be at the forefront of this mission, working directly with our largest and most strategic prospects to identify, validate, and build innovative generative AI solutions that unlock massive business value. This isn't just about selling a product; it's about deeply understanding complex enterprise needs and architecting a future where AI transforms how our customers operate. You'll be instrumental in shaping how the world's leading companies adopt and scale AI, making a tangible impact on both their success and WRITERβs continued leadership in the enterprise generative AI space.
This is a full-time, hybrid role based out of our San Francisco or Seattle hub. You will report directly to the VP of solutions architecture.
π¦Έπ»ββοΈ What you'll do
Drive strategic technical discovery with Fortune 500 prospects and customers, translating complex business challenges into clear, impactful technical solutions for AI-powered work
Architect and design robust, scalable, and secure generative AI solutions for enterprise clients, leveraging WRITER's platform, APIs, and custom applications to solve critical business problems
Lead the development and execution of compelling proofs of concept (PoCs) and demonstrations, building custom templates and integrating WRITER's capabilities to showcase transformative value and accelerate time-to-value for customers
Serve as a trusted technical advisor to C-suite executives, VPs of Engineering, and AI leaders, guiding their generative AI strategy and collaborating to define enterprise-level architecture roadmaps
Partner closely with WRITER's Product and Engineering teams, providing critical feedback from customer engagements to influence our product roadmap and ensure our solutions meet evolving market needs
Champion the adoption of WRITER's platform and APIs, educating prospects and partners on the art of the possible with generative AI and empowering them to build their own innovative solutions.
βοΈ What you need
5+ years of experience in technical customer-facing roles such as solutions architect, enterprise architect, or sales engineering, ideally within a high-growth, B2B SaaS company serving Fortune 500 clients
Deep expertise in generative AI principles, large language models (LLMs), and prompt engineering best practices, with a passion for staying ahead of the curve in this rapidly evolving field
Experience in Python, proficiency with APIs, and end-to-end orchestration, to augment AI workflows and integrate AI capabilities into complex enterprise systems
Exceptional communication and presentation skills, able to simplify complex technical concepts into clear, compelling business language for diverse audiences, from technical teams to executive leadership
A highly versatile and tenured problem solver, capable of leading multi-stakeholder discovery sessions, uncovering root causes, and architecting innovative solutions to complex business and technical challenges
A builder's mindset and a proven ability to Connect deeply with customer needs, Challenge the status quo with innovative AI solutions, and Own the technical success and impact of client engagements
π© Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
","descriptionPlain":"π About WRITER\n\nWRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.\n\nFounded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.\n\n\n\nπ About the role\n\nEvery company grows differently, and at WRITER, our growth is directly tied to empowering our users to create better content, faster, and at an unprecedented scale. As a strategic solutions architect, you'll be at the forefront of this mission, working directly with our largest and most strategic prospects to identify, validate, and build innovative generative AI solutions that unlock massive business value. This isn't just about selling a product; it's about deeply understanding complex enterprise needs and architecting a future where AI transforms how our customers operate. You'll be instrumental in shaping how the world's leading companies adopt and scale AI, making a tangible impact on both their success and WRITERβs continued leadership in the enterprise generative AI space.\n\nThis is a full-time, hybrid role based out of our San Francisco or Seattle hub. You will report directly to the VP of solutions architecture.\n\n\n\nπ¦Έπ»ββοΈ What you'll do\n\n - Drive strategic technical discovery with Fortune 500 prospects and customers, translating complex business challenges into clear, impactful technical solutions for AI-powered work\n\n - Architect and design robust, scalable, and secure generative AI solutions for enterprise clients, leveraging WRITER's platform, APIs, and custom applications to solve critical business problems\n\n - Lead the development and execution of compelling proofs of concept (PoCs) and demonstrations, building custom templates and integrating WRITER's capabilities to showcase transformative value and accelerate time-to-value for customers\n\n - Serve as a trusted technical advisor to C-suite executives, VPs of Engineering, and AI leaders, guiding their generative AI strategy and collaborating to define enterprise-level architecture roadmaps\n\n - Partner closely with WRITER's Product and Engineering teams, providing critical feedback from customer engagements to influence our product roadmap and ensure our solutions meet evolving market needs\n\n - Champion the adoption of WRITER's platform and APIs, educating prospects and partners on the art of the possible with generative AI and empowering them to build their own innovative solutions.\n\n\n\nβοΈ What you need\n\n - 5+ years of experience in technical customer-facing roles such as solutions architect, enterprise architect, or sales engineering, ideally within a high-growth, B2B SaaS company serving Fortune 500 clients\n\n - Deep expertise in generative AI principles, large language models (LLMs), and prompt engineering best practices, with a passion for staying ahead of the curve in this rapidly evolving field\n\n - Experience in Python, proficiency with APIs, and end-to-end orchestration, to augment AI workflows and integrate AI capabilities into complex enterprise systems\n\n - Exceptional communication and presentation skills, able to simplify complex technical concepts into clear, compelling business language for diverse audiences, from technical teams to executive leadership\n\n - A highly versatile and tenured problem solver, capable of leading multi-stakeholder discovery sessions, uncovering root causes, and architecting innovative solutions to complex business and technical challenges\n\n - A builder's mindset and a proven ability to Connect deeply with customer needs, Challenge the status quo with innovative AI solutions, and Own the technical success and impact of client engagements\n\n\nπ© Benefits & perks (US Full-time employees)\n\n - Generous PTO, plus company holidays\n\n - Medical, dental, and vision coverage for you and your family\n\n - Paid parental leave for all parents (16 weeks)\n\n - Fertility and family planning support\n\n - Early-detection cancer testing through Galleri https://www.galleri.com/partner/writer\n\n - Flexible spending account and dependent FSA options\n\n - Health savings account for eligible plans with company contribution\n\n - Annual work-life stipends for:\n \n - Wellness stipend for gym, massage/chiropractor, personal training, etc.\n \n - Learning and development stipend\n\n - Company-wide off-sites and team off-sites\n\n - Competitive compensation, company stock options and 401k\n\nWRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nBy submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice https://writer.com/legal/candidate-privacy-notice/."},{"id":"a1d96909-a580-4fd6-b099-bfc8a8dfa6e3","title":"Solutions architect (East) ","department":"Engineering, product & design","team":"Solutions architect","employmentType":"FullTime","location":"New York City, NY","secondaryLocations":[],"publishedAt":"2026-05-06T17:50:12.812+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"United States","addressLocality":"New York City"}},"jobUrl":"https://jobs.ashbyhq.com/writer/a1d96909-a580-4fd6-b099-bfc8a8dfa6e3","applyUrl":"https://jobs.ashbyhq.com/writer/a1d96909-a580-4fd6-b099-bfc8a8dfa6e3/application","descriptionHtml":"π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
Every company grows differently, and at WRITER, our growth is directly tied to empowering our users to create better content, faster, and at an unprecedented scale. As a strategic solutions architect, you'll be at the forefront of this mission, working directly with our largest and most strategic prospects to identify, validate, and build innovative agentic AI solutions that unlock massive business value. This isn't just about selling a product; it's about deeply understanding complex enterprise needs and architecting a future where AI transforms how our customers operate. You'll be instrumental in shaping how the world's leading companies adopt and scale AI, making a tangible impact on both their success and WRITERβs continued leadership in the enterprise generative AI space.
This is a full-time, hybrid role based out of our New York hub. You will report directly to the senior manager, solutions architecture.
π¦Έπ»ββοΈ What you'll do
Drive strategic technical discovery with Fortune 500 prospects and customers, translating complex business challenges into clear, impactful technical solutions for AI-powered work
Architect and design robust, scalable, and secure generative AI solutions for enterprise clients, leveraging WRITER's platform, APIs, and custom applications to solve critical business problems
Lead the development and execution of compelling proofs of concept (PoCs) and demonstrations, building custom templates and integrating WRITER's capabilities to showcase transformative value and accelerate time-to-value for customers
Serve as a trusted technical advisor to C-suite executives, VPs of Engineering, and AI leaders, guiding their generative AI strategy and collaborating to define enterprise-level architecture roadmaps
Partner closely with WRITER's product and engineering teams, providing critical feedback from customer engagements to influence our product roadmap and ensure our solutions meet evolving market needs
Champion the adoption of WRITER's platform and APIs, educating prospects and partners on the art of the possible with generative AI and empowering them to build their own innovative solutions
βοΈ What you need
5+ years of experience in technical customer-facing roles such as solutions architect, enterprise architect, or sales engineering, ideally within a high-growth, B2B SaaS company serving Fortune 500 clients
Deep expertise in generative AI principles, large language models (LLMs), and prompt engineering best practices, with a passion for staying ahead of the curve in this rapidly evolving field
Experience in Python, proficiency with APIs, and end-to-end orchestration, to augment AI workflows and integrate AI capabilities into complex enterprise systems
Exceptional communication and presentation skills, able to simplify complex technical concepts into clear, compelling business language for diverse audiences, from technical teams to executive leadership
A highly versatile and tenured problem solver, capable of leading multi-stakeholder discovery sessions, uncovering root causes, and architecting innovative solutions to complex business and technical challenges
A builder's mindset and a proven ability to connect deeply with customer needs, challenge the status quo with innovative AI solutions, and own the technical success and impact of client engagements
π© Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
","descriptionPlain":"π About WRITER\n\nWRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.\n\nFounded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.\n\n\n\nπ About the role\n\nEvery company grows differently, and at WRITER, our growth is directly tied to empowering our users to create better content, faster, and at an unprecedented scale. As a strategic solutions architect, you'll be at the forefront of this mission, working directly with our largest and most strategic prospects to identify, validate, and build innovative agentic AI solutions that unlock massive business value. This isn't just about selling a product; it's about deeply understanding complex enterprise needs and architecting a future where AI transforms how our customers operate. You'll be instrumental in shaping how the world's leading companies adopt and scale AI, making a tangible impact on both their success and WRITERβs continued leadership in the enterprise generative AI space.\n\nThis is a full-time, hybrid role based out of our New York hub. You will report directly to the senior manager, solutions architecture.\n\n\n\nπ¦Έπ»ββοΈ What you'll do\n\n - Drive strategic technical discovery with Fortune 500 prospects and customers, translating complex business challenges into clear, impactful technical solutions for AI-powered work\n\n - Architect and design robust, scalable, and secure generative AI solutions for enterprise clients, leveraging WRITER's platform, APIs, and custom applications to solve critical business problems\n\n - Lead the development and execution of compelling proofs of concept (PoCs) and demonstrations, building custom templates and integrating WRITER's capabilities to showcase transformative value and accelerate time-to-value for customers\n\n - Serve as a trusted technical advisor to C-suite executives, VPs of Engineering, and AI leaders, guiding their generative AI strategy and collaborating to define enterprise-level architecture roadmaps\n\n - Partner closely with WRITER's product and engineering teams, providing critical feedback from customer engagements to influence our product roadmap and ensure our solutions meet evolving market needs\n\n - Champion the adoption of WRITER's platform and APIs, educating prospects and partners on the art of the possible with generative AI and empowering them to build their own innovative solutions\n\n\n\nβοΈ What you need\n\n - 5+ years of experience in technical customer-facing roles such as solutions architect, enterprise architect, or sales engineering, ideally within a high-growth, B2B SaaS company serving Fortune 500 clients\n\n - Deep expertise in generative AI principles, large language models (LLMs), and prompt engineering best practices, with a passion for staying ahead of the curve in this rapidly evolving field\n\n - Experience in Python, proficiency with APIs, and end-to-end orchestration, to augment AI workflows and integrate AI capabilities into complex enterprise systems\n\n - Exceptional communication and presentation skills, able to simplify complex technical concepts into clear, compelling business language for diverse audiences, from technical teams to executive leadership\n\n - A highly versatile and tenured problem solver, capable of leading multi-stakeholder discovery sessions, uncovering root causes, and architecting innovative solutions to complex business and technical challenges\n\n - A builder's mindset and a proven ability to connect deeply with customer needs, challenge the status quo with innovative AI solutions, and own the technical success and impact of client engagements\n\n\nπ© Benefits & perks (US Full-time employees)\n\n - Generous PTO, plus company holidays\n\n - Medical, dental, and vision coverage for you and your family\n\n - Paid parental leave for all parents (16 weeks)\n\n - Fertility and family planning support\n\n - Early-detection cancer testing through Galleri https://www.galleri.com/partner/writer\n\n - Flexible spending account and dependent FSA options\n\n - Health savings account for eligible plans with company contribution\n\n - Annual work-life stipends for:\n \n - Wellness stipend for gym, massage/chiropractor, personal training, etc.\n \n - Learning and development stipend\n\n - Company-wide off-sites and team off-sites\n\n - Competitive compensation, company stock options and 401k\n\nWRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nBy submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice https://writer.com/legal/candidate-privacy-notice/."},{"id":"ee8e4914-8b56-40c1-97eb-fc530c123d30","title":"AI deployment engineer (West)","department":"Delivery & customer success","team":"Deployment engineering","employmentType":"FullTime","location":"San Francisco, CA","secondaryLocations":[{"location":"Seattle, WA","address":{"postalAddress":{"addressRegion":"WA","addressCountry":"United States","addressLocality":"Seattle"}}}],"publishedAt":"2026-05-06T21:21:46.360+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/writer/ee8e4914-8b56-40c1-97eb-fc530c123d30","applyUrl":"https://jobs.ashbyhq.com/writer/ee8e4914-8b56-40c1-97eb-fc530c123d30/application","descriptionHtml":"WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
As a deployment engineer at WRITER, you'll be at the forefront of expanding human capacity through superintelligence. This isn't just a technical role; it's a deeply influential one where you'll partner directly with our leading enterprise customers. Your expertise will be crucial in uncovering their unique business challenges and architecting AI-powered solutions that leverage our powerful platform and enterprise-grade LLMs. You'll transform complex needs into tangible, high-impact applications, creating champions and driving tangible business results. Your builder's mentality and passion for bringing cutting-edge AI into the hands of real users will directly shape the future of work for some of the world's largest companies.
This is a critical role that directly impacts our customers' success and product evolution. You'll contribute significantly to WRITER's mission, working with a dynamic team to push the boundaries of what's possible with generative AI.
This is a hybrid role based out of our San Francisco, Seattle, Chicago, Austin, and New York City hubs.
Partner deeply with enterprise customers to identify strategic AI use cases, validating technical feasibility and owning the end-to-end implementation of tailored solutions
Architect and deliver custom applications, templates, and integrations leveraging WRITER's platform, APIs, and Knowledge Graph capabilities to solve complex business challenges
Translate intricate technical concepts and platform capabilities into clear, prescriptive solution recommendations, guiding customers through the generative AI landscape
Collaborate relentlessly with internal Product and Engineering teams, providing crucial customer feedback that directly influences our product roadmap and drives continuous innovation
Drive down customer time-to-value by developing scalable processes, robust documentation, and efficient workflows for technical integrations
Champion the successful adoption and expansion of WRITER's AI solutions within customer accounts, ensuring maximum impact and return on investment
Over 5 years of hands-on experience in technical SaaS roles, with at least 3 years specifically in solutions architecture, technical consulting, or technical account management
Deep technical fluency in Python and extensive experience leveraging APIs, especially in designing sophisticated prompts and understanding linguistic principles for AI applications
Proven track record of architecting and delivering complex technical solutions for Fortune 500 enterprises in a fast-paced, high-growth B2B SaaS environment
Exceptional communication and executive presence, capable of simplifying complex AI concepts for diverse audiences, from technical teams to C-suite leadership
A true builder's mindset with a passion for emerging technologies, always eager to experiment, learn, and iterate in the rapidly evolving world of generative AI
A relentless drive to Connect with customers and internal teams, Challenge the status status quo with innovative solutions, and Own the successful outcomes for our most strategic accounts
π© Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
","descriptionPlain":"π ABOUT WRITER\n\nWRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.\n\n\n\nFounded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.\n\n\n\n\nπ ABOUT THE ROLE\n\nAs a deployment engineer at WRITER, you'll be at the forefront of expanding human capacity through superintelligence. This isn't just a technical role; it's a deeply influential one where you'll partner directly with our leading enterprise customers. Your expertise will be crucial in uncovering their unique business challenges and architecting AI-powered solutions that leverage our powerful platform and enterprise-grade LLMs. You'll transform complex needs into tangible, high-impact applications, creating champions and driving tangible business results. Your builder's mentality and passion for bringing cutting-edge AI into the hands of real users will directly shape the future of work for some of the world's largest companies.\n\n\n\nThis is a critical role that directly impacts our customers' success and product evolution. You'll contribute significantly to WRITER's mission, working with a dynamic team to push the boundaries of what's possible with generative AI.\n\n\n\nThis is a hybrid role based out of our San Francisco, Seattle, Chicago, Austin, and New York City hubs.\n\n\n\n\nπ¦Έπ»ββοΈ WHAT YOU'LL DO\n\n - Partner deeply with enterprise customers to identify strategic AI use cases, validating technical feasibility and owning the end-to-end implementation of tailored solutions\n\n - Architect and deliver custom applications, templates, and integrations leveraging WRITER's platform, APIs, and Knowledge Graph capabilities to solve complex business challenges\n\n - Translate intricate technical concepts and platform capabilities into clear, prescriptive solution recommendations, guiding customers through the generative AI landscape\n\n - Collaborate relentlessly with internal Product and Engineering teams, providing crucial customer feedback that directly influences our product roadmap and drives continuous innovation\n\n - Drive down customer time-to-value by developing scalable processes, robust documentation, and efficient workflows for technical integrations\n\n - Champion the successful adoption and expansion of WRITER's AI solutions within customer accounts, ensuring maximum impact and return on investment\n\n\n\n\nβοΈ WHAT YOU NEED\n\n - Over 5 years of hands-on experience in technical SaaS roles, with at least 3 years specifically in solutions architecture, technical consulting, or technical account management\n\n - Deep technical fluency in Python and extensive experience leveraging APIs, especially in designing sophisticated prompts and understanding linguistic principles for AI applications\n\n - Proven track record of architecting and delivering complex technical solutions for Fortune 500 enterprises in a fast-paced, high-growth B2B SaaS environment\n\n - Exceptional communication and executive presence, capable of simplifying complex AI concepts for diverse audiences, from technical teams to C-suite leadership\n\n - A true builder's mindset with a passion for emerging technologies, always eager to experiment, learn, and iterate in the rapidly evolving world of generative AI\n\n - A relentless drive to Connect with customers and internal teams, Challenge the status status quo with innovative solutions, and Own the successful outcomes for our most strategic accounts\n\n\nπ© Benefits & perks (US Full-time employees)\n\n - Generous PTO, plus company holidays\n\n - Medical, dental, and vision coverage for you and your family\n\n - Paid parental leave for all parents (16 weeks)\n\n - Fertility and family planning support\n\n - Early-detection cancer testing through Galleri https://www.galleri.com/partner/writer\n\n - Flexible spending account and dependent FSA options\n\n - Health savings account for eligible plans with company contribution\n\n - Annual work-life stipends for:\n \n - Wellness stipend for gym, massage/chiropractor, personal training, etc.\n \n - Learning and development stipend\n\n - Company-wide off-sites and team off-sites\n\n - Competitive compensation, company stock options and 401k\n\nWRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nBy submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice https://writer.com/legal/candidate-privacy-notice/."},{"id":"a9bff2f8-2443-47fa-8aa5-529026eb268c","title":"AI deployment engineer (Central)","department":"Delivery & customer success","team":"Deployment engineering","employmentType":"FullTime","location":"Chicago, IL","secondaryLocations":[{"location":"Austin, TX","address":{"postalAddress":{"addressRegion":"Texas","addressCountry":"United States","addressLocality":"Austin"}}}],"publishedAt":"2026-05-06T21:22:38.059+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Illinois ","addressCountry":"United States","addressLocality":"Chicago"}},"jobUrl":"https://jobs.ashbyhq.com/writer/a9bff2f8-2443-47fa-8aa5-529026eb268c","applyUrl":"https://jobs.ashbyhq.com/writer/a9bff2f8-2443-47fa-8aa5-529026eb268c/application","descriptionHtml":"WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
As a deployment engineer at WRITER, you'll be at the forefront of expanding human capacity through superintelligence. This isn't just a technical role; it's a deeply influential one where you'll partner directly with our leading enterprise customers. Your expertise will be crucial in uncovering their unique business challenges and architecting AI-powered solutions that leverage our powerful platform and enterprise-grade LLMs. You'll transform complex needs into tangible, high-impact applications, creating champions and driving tangible business results. Your builder's mentality and passion for bringing cutting-edge AI into the hands of real users will directly shape the future of work for some of the world's largest companies.
This is a critical role that directly impacts our customers' success and product evolution. You'll contribute significantly to WRITER's mission, working with a dynamic team to push the boundaries of what's possible with generative AI.
This is a hybrid role based out of our San Francisco, Chicago, Austin, and New York City hubs.
Partner deeply with enterprise customers to identify strategic AI use cases, validating technical feasibility and owning the end-to-end implementation of tailored solutions
Architect and deliver custom applications, templates, and integrations leveraging WRITER's platform, APIs, and Knowledge Graph capabilities to solve complex business challenges
Translate intricate technical concepts and platform capabilities into clear, prescriptive solution recommendations, guiding customers through the generative AI landscape
Collaborate relentlessly with internal Product and Engineering teams, providing crucial customer feedback that directly influences our product roadmap and drives continuous innovation
Drive down customer time-to-value by developing scalable processes, robust documentation, and efficient workflows for technical integrations
Champion the successful adoption and expansion of WRITER's AI solutions within customer accounts, ensuring maximum impact and return on investment
Over 5 years of hands-on experience in technical SaaS roles, with at least 3 years specifically in solutions architecture, technical consulting, or technical account management
Deep technical fluency in Python and extensive experience leveraging APIs, especially in designing sophisticated prompts and understanding linguistic principles for AI applications
Proven track record of architecting and delivering complex technical solutions for Fortune 500 enterprises in a fast-paced, high-growth B2B SaaS environment
Exceptional communication and executive presence, capable of simplifying complex AI concepts for diverse audiences, from technical teams to C-suite leadership
A true builder's mindset with a passion for emerging technologies, always eager to experiment, learn, and iterate in the rapidly evolving world of generative AI
A relentless drive to Connect with customers and internal teams, Challenge the status status quo with innovative solutions, and Own the successful outcomes for our most strategic accounts
π© Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
","descriptionPlain":"π ABOUT WRITER\n\nWRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.\n\n\n\nFounded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.\n\n\n\n\nπ ABOUT THE ROLE\n\nAs a deployment engineer at WRITER, you'll be at the forefront of expanding human capacity through superintelligence. This isn't just a technical role; it's a deeply influential one where you'll partner directly with our leading enterprise customers. Your expertise will be crucial in uncovering their unique business challenges and architecting AI-powered solutions that leverage our powerful platform and enterprise-grade LLMs. You'll transform complex needs into tangible, high-impact applications, creating champions and driving tangible business results. Your builder's mentality and passion for bringing cutting-edge AI into the hands of real users will directly shape the future of work for some of the world's largest companies.\n\n\n\nThis is a critical role that directly impacts our customers' success and product evolution. You'll contribute significantly to WRITER's mission, working with a dynamic team to push the boundaries of what's possible with generative AI.\n\n\n\nThis is a hybrid role based out of our San Francisco, Chicago, Austin, and New York City hubs.\n\n\n\n\nπ¦Έπ»ββοΈ WHAT YOU'LL DO\n\n - Partner deeply with enterprise customers to identify strategic AI use cases, validating technical feasibility and owning the end-to-end implementation of tailored solutions\n\n - Architect and deliver custom applications, templates, and integrations leveraging WRITER's platform, APIs, and Knowledge Graph capabilities to solve complex business challenges\n\n - Translate intricate technical concepts and platform capabilities into clear, prescriptive solution recommendations, guiding customers through the generative AI landscape\n\n - Collaborate relentlessly with internal Product and Engineering teams, providing crucial customer feedback that directly influences our product roadmap and drives continuous innovation\n\n - Drive down customer time-to-value by developing scalable processes, robust documentation, and efficient workflows for technical integrations\n\n - Champion the successful adoption and expansion of WRITER's AI solutions within customer accounts, ensuring maximum impact and return on investment\n\n\n\n\nβοΈ WHAT YOU NEED\n\n - Over 5 years of hands-on experience in technical SaaS roles, with at least 3 years specifically in solutions architecture, technical consulting, or technical account management\n\n - Deep technical fluency in Python and extensive experience leveraging APIs, especially in designing sophisticated prompts and understanding linguistic principles for AI applications\n\n - Proven track record of architecting and delivering complex technical solutions for Fortune 500 enterprises in a fast-paced, high-growth B2B SaaS environment\n\n - Exceptional communication and executive presence, capable of simplifying complex AI concepts for diverse audiences, from technical teams to C-suite leadership\n\n - A true builder's mindset with a passion for emerging technologies, always eager to experiment, learn, and iterate in the rapidly evolving world of generative AI\n\n - A relentless drive to Connect with customers and internal teams, Challenge the status status quo with innovative solutions, and Own the successful outcomes for our most strategic accounts\n\n\nπ© Benefits & perks (US Full-time employees)\n\n - Generous PTO, plus company holidays\n\n - Medical, dental, and vision coverage for you and your family\n\n - Paid parental leave for all parents (16 weeks)\n\n - Fertility and family planning support\n\n - Early-detection cancer testing through Galleri https://www.galleri.com/partner/writer\n\n - Flexible spending account and dependent FSA options\n\n - Health savings account for eligible plans with company contribution\n\n - Annual work-life stipends for:\n \n - Wellness stipend for gym, massage/chiropractor, personal training, etc.\n \n - Learning and development stipend\n\n - Company-wide off-sites and team off-sites\n\n - Competitive compensation, company stock options and 401k\n\nWRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nBy submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice https://writer.com/legal/candidate-privacy-notice/."},{"id":"e86dd425-0711-4a28-af87-355f4a83b7bc","title":"AI deployment engineer (East)","department":"Delivery & customer success","team":"Deployment engineering","employmentType":"FullTime","location":"New York City, NY","secondaryLocations":[],"publishedAt":"2026-05-06T21:23:27.324+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"United States","addressLocality":"New York City"}},"jobUrl":"https://jobs.ashbyhq.com/writer/e86dd425-0711-4a28-af87-355f4a83b7bc","applyUrl":"https://jobs.ashbyhq.com/writer/e86dd425-0711-4a28-af87-355f4a83b7bc/application","descriptionHtml":"WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
As a deployment engineer at WRITER, you'll be at the forefront of expanding human capacity through superintelligence. This isn't just a technical role; it's a deeply influential one where you'll partner directly with our leading enterprise customers. Your expertise will be crucial in uncovering their unique business challenges and architecting AI-powered solutions that leverage our powerful platform and enterprise-grade LLMs. You'll transform complex needs into tangible, high-impact applications, creating champions and driving tangible business results. Your builder's mentality and passion for bringing cutting-edge AI into the hands of real users will directly shape the future of work for some of the world's largest companies.
This is a critical role that directly impacts our customers' success and product evolution. You'll contribute significantly to WRITER's mission, working with a dynamic team to push the boundaries of what's possible with generative AI.
This is a hybrid role based out of our San Francisco, Chicago, Austin, and New York City hubs.
Partner deeply with enterprise customers to identify strategic AI use cases, validating technical feasibility and owning the end-to-end implementation of tailored solutions
Architect and deliver custom applications, templates, and integrations leveraging WRITER's platform, APIs, and Knowledge Graph capabilities to solve complex business challenges
Translate intricate technical concepts and platform capabilities into clear, prescriptive solution recommendations, guiding customers through the generative AI landscape
Collaborate relentlessly with internal Product and Engineering teams, providing crucial customer feedback that directly influences our product roadmap and drives continuous innovation
Drive down customer time-to-value by developing scalable processes, robust documentation, and efficient workflows for technical integrations
Champion the successful adoption and expansion of WRITER's AI solutions within customer accounts, ensuring maximum impact and return on investment
Over 5 years of hands-on experience in technical SaaS roles, with at least 3 years specifically in solutions architecture, technical consulting, or technical account management
Deep technical fluency in Python and extensive experience leveraging APIs, especially in designing sophisticated prompts and understanding linguistic principles for AI applications
Proven track record of architecting and delivering complex technical solutions for Fortune 500 enterprises in a fast-paced, high-growth B2B SaaS environment
Exceptional communication and executive presence, capable of simplifying complex AI concepts for diverse audiences, from technical teams to C-suite leadership
A true builder's mindset with a passion for emerging technologies, always eager to experiment, learn, and iterate in the rapidly evolving world of generative AI
A relentless drive to Connect with customers and internal teams, Challenge the status status quo with innovative solutions, and Own the successful outcomes for our most strategic accounts
π© Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
","descriptionPlain":"π ABOUT WRITER\n\nWRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.\n\n\n\nFounded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.\n\n\n\n\nπ ABOUT THE ROLE\n\nAs a deployment engineer at WRITER, you'll be at the forefront of expanding human capacity through superintelligence. This isn't just a technical role; it's a deeply influential one where you'll partner directly with our leading enterprise customers. Your expertise will be crucial in uncovering their unique business challenges and architecting AI-powered solutions that leverage our powerful platform and enterprise-grade LLMs. You'll transform complex needs into tangible, high-impact applications, creating champions and driving tangible business results. Your builder's mentality and passion for bringing cutting-edge AI into the hands of real users will directly shape the future of work for some of the world's largest companies.\n\n\n\nThis is a critical role that directly impacts our customers' success and product evolution. You'll contribute significantly to WRITER's mission, working with a dynamic team to push the boundaries of what's possible with generative AI.\n\n\n\nThis is a hybrid role based out of our San Francisco, Chicago, Austin, and New York City hubs.\n\n\n\n\nπ¦Έπ»ββοΈ WHAT YOU'LL DO\n\n - Partner deeply with enterprise customers to identify strategic AI use cases, validating technical feasibility and owning the end-to-end implementation of tailored solutions\n\n - Architect and deliver custom applications, templates, and integrations leveraging WRITER's platform, APIs, and Knowledge Graph capabilities to solve complex business challenges\n\n - Translate intricate technical concepts and platform capabilities into clear, prescriptive solution recommendations, guiding customers through the generative AI landscape\n\n - Collaborate relentlessly with internal Product and Engineering teams, providing crucial customer feedback that directly influences our product roadmap and drives continuous innovation\n\n - Drive down customer time-to-value by developing scalable processes, robust documentation, and efficient workflows for technical integrations\n\n - Champion the successful adoption and expansion of WRITER's AI solutions within customer accounts, ensuring maximum impact and return on investment\n\n\n\n\nβοΈ WHAT YOU NEED\n\n - Over 5 years of hands-on experience in technical SaaS roles, with at least 3 years specifically in solutions architecture, technical consulting, or technical account management\n\n - Deep technical fluency in Python and extensive experience leveraging APIs, especially in designing sophisticated prompts and understanding linguistic principles for AI applications\n\n - Proven track record of architecting and delivering complex technical solutions for Fortune 500 enterprises in a fast-paced, high-growth B2B SaaS environment\n\n - Exceptional communication and executive presence, capable of simplifying complex AI concepts for diverse audiences, from technical teams to C-suite leadership\n\n - A true builder's mindset with a passion for emerging technologies, always eager to experiment, learn, and iterate in the rapidly evolving world of generative AI\n\n - A relentless drive to Connect with customers and internal teams, Challenge the status status quo with innovative solutions, and Own the successful outcomes for our most strategic accounts\n\n\nπ© Benefits & perks (US Full-time employees)\n\n - Generous PTO, plus company holidays\n\n - Medical, dental, and vision coverage for you and your family\n\n - Paid parental leave for all parents (16 weeks)\n\n - Fertility and family planning support\n\n - Early-detection cancer testing through Galleri https://www.galleri.com/partner/writer\n\n - Flexible spending account and dependent FSA options\n\n - Health savings account for eligible plans with company contribution\n\n - Annual work-life stipends for:\n \n - Wellness stipend for gym, massage/chiropractor, personal training, etc.\n \n - Learning and development stipend\n\n - Company-wide off-sites and team off-sites\n\n - Competitive compensation, company stock options and 401k\n\nWRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nBy submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice https://writer.com/legal/candidate-privacy-notice/."},{"id":"09fca4e9-ecdc-4061-b8ac-767f039db19e","title":"Infrastructure engineer","department":"Engineering, product & design","team":"Engineering","employmentType":"FullTime","location":"New York City, NY","secondaryLocations":[{"location":"Seattle, WA","address":{"postalAddress":{"addressRegion":"WA","addressCountry":"United States","addressLocality":"Seattle"}}},{"location":"San Francisco, CA","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}}}],"publishedAt":"2026-05-14T16:47:28.378+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"United States","addressLocality":"New York City"}},"jobUrl":"https://jobs.ashbyhq.com/writer/09fca4e9-ecdc-4061-b8ac-767f039db19e","applyUrl":"https://jobs.ashbyhq.com/writer/09fca4e9-ecdc-4061-b8ac-767f039db19e/application","descriptionHtml":"π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
At WRITER, our mission to expand human capacity with superintelligence relies on a foundational truth: our platform must be available, performant, and reliable, 24/7. As an Infrastructure engineer, you'll be at the heart of making this a reality, impacting every enterprise customer who trusts us with their AI-powered workflows. This isn't just about keeping the lights on; it's about pushing the boundaries of what's possible, proactively identifying and solving complex systemic challenges, and laying the groundwork for our rapid growth and the evolving demands of enterprise generative AI. You'll build resilient systems, automate across the stack, and champion reliability best practices, directly enabling our ambitious product roadmap and ensuring our customers always have access to the powerful tools they need.
This is a hybrid position, based out of our New York City, San Francisco, Seattle, or London hubs. You'll report to our director of engineering.
π¦Έπ»ββοΈ What you'll do
Technical
Breadth across disciplines. Bring deep focus to one problem at a time, with the breadth to move between SRE, DevOps, Infrastructure, and Platform work over a quarter or two as the leverage shifts. This is not a thrash-every-week role β most of the time you're heads-down on one substantial initiative (the on-call posture, the release pipeline, the multi-region Terraform layout, the internal platform surface). Cross-layer fluency is what lets you pick the right next initiative; it isn't a weekly context-switch.
Simplicity / via negativa. Challenge the status quo and remove toil before adding features β automate operational tasks and infrastructure management with Python or Go, reject tools that don't fit the problem, and treat manual on-call work as a defect to be designed out, not a status quo to be staffed up.
Breadth across the stack. Design scalable, fault-tolerant infrastructure across AWS (preferred), GCP, and Azure, working fluently across Kubernetes, Helm, Terraform, and the supporting cloud and AI tooling that backs WRITER's high-traffic platform.
AI in workflow. Run agents in your daily loop β Claude Code, Droid, Codex, internal skills β to investigate incidents, draft Terraform / Helm changes, write runbooks, scaffold tooling, and review PRs. Build the agentic setup as a collective surface: humans and digital teammates working as one team, with shared skills, shared context, and shared on-call workflows. Encode recurring infra tasks as internal skills any teammate (human or agent) can pick up and run, so the team's throughput compounds β not just your own.
Debugging fluency. Lead incident response, post-mortems, and root-cause analyses β trace failures to the underlying problem (never the symptom), apply the learning back into the architecture, and prevent the same incident from happening twice.
Non-technical
End-to-end ownership. Own the reliability, performance, and efficiency of WRITER's core services end-to-end β define and uphold the SLOs and error budgets, carry the on-call pager, and stand behind the outcome metric, not just the system you shipped.
Strategic vs. tactical balance. Balance this week's critical work with the 6β12-month platform direction β ship the on-call-driving fix today while shaping the multi-year observability, cost, and reliability investments that move WRITER's enterprise customers.
Cross-functional collaboration. Operate at the seams with product, security, and engineering peers β provide expert guidance on system design for reliability, performance, and scalability from conception through launch, Connect the infra agenda to product and revenue context, and disagree with evidence, not volume.
βοΈ What you need
Technical
Track record. 5+ years of experience in infrastructure engineering, DevOps, or a similar role focused on building and operating large-scale, high-availability production systems at a high-growth product company.
Breadth. Experience running containerisation in production (a real cluster, not a lab), with experience in Helm and Terraform or Pulumi on at least one major cloud (AWS preferred), plus good proficiency in Python or Go for automation and tooling.
AI in workflow. AI is part of how you ship, not a thing you've read about β agentic tooling (Claude Code, Droid, Codex, internal skills) is in your daily loop, you've built or adopted AI-assisted workflows others now use, and you have strong opinions on where it's unreliable. This is a hard requirement, not a bonus. Candidates whose actual daily workflow does not already include AI tooling will not be advanced.
First-principles + decision-making. Demonstrated ability to Challenge the status quo, proactively identify systemic weaknesses, and propose innovative solutions to complex reliability problems β reason from constraints and failure modes (not analogy or vendor defaults), name the tradeoff in business terms (reliability vs. velocity, cost vs. blast radius, standardisation vs. one-off), and reject the \"best practices\" answer when it doesn't fit the problem.
Reversibility & blast-radius. Make reversible calls by default β write the rollback before you touch production, work fluently with monitoring and logging stacks (Prometheus, Grafana, ELK or equivalent), and stress the system in safe places so it comes back stronger.
Non-technical
Cross-functional collaboration. Excellent communication, collaboration, and problem-solving skills, with a talent for building strong relationships and Connecting with cross-functional teams β surface non-goals before anyone asks, and partner with product, security, and platform peers as one delivery surface.
Autonomy & end-to-end ownership. A strong sense of ownership and accountability, eager to Own mission-critical systems and drive them toward peak performance and unparalleled reliability. At least one 0-to-1 infrastructure build you owned end-to-end, with the outcome metric attached.
π Bonus if you have
Software-engineering depth. A software-engineering background, not only config and scripting β you've designed, built, and shipped non-trivial production code (services, libraries, internal frameworks) in Python, Go, or a comparable language, you can read and modify the codebases your infrastructure runs, and you move between infra automation and feature engineering without changing brains.
π© Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
","descriptionPlain":"π About WRITER\n\nWRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.\n\nFounded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.\n\nΒ \n\nπ About the role\n\nAt WRITER, our mission to expand human capacity with superintelligence relies on a foundational truth: our platform must be available, performant, and reliable, 24/7. As an Infrastructure engineer, you'll be at the heart of making this a reality, impacting every enterprise customer who trusts us with their AI-powered workflows. This isn't just about keeping the lights on; it's about pushing the boundaries of what's possible, proactively identifying and solving complex systemic challenges, and laying the groundwork for our rapid growth and the evolving demands of enterprise generative AI. You'll build resilient systems, automate across the stack, and champion reliability best practices, directly enabling our ambitious product roadmap and ensuring our customers always have access to the powerful tools they need.\n\nThis is a hybrid position, based out of our New York City, San Francisco, Seattle, or London hubs. You'll report to our director of engineering.\n\nΒ \n\nπ¦Έπ»ββοΈ What you'll do\n\nTechnical\n\n - Breadth across disciplines. Bring deep focus to one problem at a time, with the breadth to move between SRE, DevOps, Infrastructure, and Platform work over a quarter or two as the leverage shifts. This is not a thrash-every-week role β most of the time you're heads-down on one substantial initiative (the on-call posture, the release pipeline, the multi-region Terraform layout, the internal platform surface). Cross-layer fluency is what lets you pick the right next initiative; it isn't a weekly context-switch.\n\n - Simplicity / via negativa. Challenge the status quo and remove toil before adding features β automate operational tasks and infrastructure management with Python or Go, reject tools that don't fit the problem, and treat manual on-call work as a defect to be designed out, not a status quo to be staffed up.\n\n - Breadth across the stack. Design scalable, fault-tolerant infrastructure across AWS (preferred), GCP, and Azure, working fluently across Kubernetes, Helm, Terraform, and the supporting cloud and AI tooling that backs WRITER's high-traffic platform.\n\n - AI in workflow. Run agents in your daily loop β Claude Code, Droid, Codex, internal skills β to investigate incidents, draft Terraform / Helm changes, write runbooks, scaffold tooling, and review PRs. Build the agentic setup as a collective surface: humans and digital teammates working as one team, with shared skills, shared context, and shared on-call workflows. Encode recurring infra tasks as internal skills any teammate (human or agent) can pick up and run, so the team's throughput compounds β not just your own.\n\n - Debugging fluency. Lead incident response, post-mortems, and root-cause analyses β trace failures to the underlying problem (never the symptom), apply the learning back into the architecture, and prevent the same incident from happening twice.\n\nNon-technical\n\n - End-to-end ownership. Own the reliability, performance, and efficiency of WRITER's core services end-to-end β define and uphold the SLOs and error budgets, carry the on-call pager, and stand behind the outcome metric, not just the system you shipped.\n\n - Strategic vs. tactical balance. Balance this week's critical work with the 6β12-month platform direction β ship the on-call-driving fix today while shaping the multi-year observability, cost, and reliability investments that move WRITER's enterprise customers.\n\n - Cross-functional collaboration. Operate at the seams with product, security, and engineering peers β provide expert guidance on system design for reliability, performance, and scalability from conception through launch, Connect the infra agenda to product and revenue context, and disagree with evidence, not volume.\n\nΒ \n\nβοΈ What you need\n\nTechnical\n\n - Track record. 5+ years of experience in infrastructure engineering, DevOps, or a similar role focused on building and operating large-scale, high-availability production systems at a high-growth product company.\n\n - Breadth. Experience running containerisation in production (a real cluster, not a lab), with experience in Helm and Terraform or Pulumi on at least one major cloud (AWS preferred), plus good proficiency in Python or Go for automation and tooling.\n\n - AI in workflow. AI is part of how you ship, not a thing you've read about β agentic tooling (Claude Code, Droid, Codex, internal skills) is in your daily loop, you've built or adopted AI-assisted workflows others now use, and you have strong opinions on where it's unreliable. This is a hard requirement, not a bonus. Candidates whose actual daily workflow does not already include AI tooling will not be advanced.\n\n - First-principles + decision-making. Demonstrated ability to Challenge the status quo, proactively identify systemic weaknesses, and propose innovative solutions to complex reliability problems β reason from constraints and failure modes (not analogy or vendor defaults), name the tradeoff in business terms (reliability vs. velocity, cost vs. blast radius, standardisation vs. one-off), and reject the \"best practices\" answer when it doesn't fit the problem.\n\n - Reversibility & blast-radius. Make reversible calls by default β write the rollback before you touch production, work fluently with monitoring and logging stacks (Prometheus, Grafana, ELK or equivalent), and stress the system in safe places so it comes back stronger.\n\nNon-technical\n\n - Cross-functional collaboration. Excellent communication, collaboration, and problem-solving skills, with a talent for building strong relationships and Connecting with cross-functional teams β surface non-goals before anyone asks, and partner with product, security, and platform peers as one delivery surface.\n\n - Autonomy & end-to-end ownership. A strong sense of ownership and accountability, eager to Own mission-critical systems and drive them toward peak performance and unparalleled reliability. At least one 0-to-1 infrastructure build you owned end-to-end, with the outcome metric attached.\n\nΒ \n\nπ Bonus if you have\n\n - Software-engineering depth. A software-engineering background, not only config and scripting β you've designed, built, and shipped non-trivial production code (services, libraries, internal frameworks) in Python, Go, or a comparable language, you can read and modify the codebases your infrastructure runs, and you move between infra automation and feature engineering without changing brains.\n\n\nπ© Benefits & perks (US Full-time employees)\n\n - Generous PTO, plus company holidays\n\n - Medical, dental, and vision coverage for you and your family\n\n - Paid parental leave for all parents (16 weeks)\n\n - Fertility and family planning support\n\n - Early-detection cancer testing through Galleri https://www.galleri.com/partner/writer\n\n - Flexible spending account and dependent FSA options\n\n - Health savings account for eligible plans with company contribution\n\n - Annual work-life stipends for:\n \n - Wellness stipend for gym, massage/chiropractor, personal training, etc.\n \n - Learning and development stipend\n\n - Company-wide off-sites and team off-sites\n\n - Competitive compensation, company stock options and 401k\n\nWRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nBy submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice https://writer.com/legal/candidate-privacy-notice/."},{"id":"713864ab-0bc2-4025-bf7e-9cf238ceadbe","title":"Infrastructure engineer (UK)","department":"Engineering, product & design","team":"Engineering","employmentType":"FullTime","location":"London, UK","secondaryLocations":[],"publishedAt":"2026-05-14T16:47:03.902+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"England","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/writer/713864ab-0bc2-4025-bf7e-9cf238ceadbe","applyUrl":"https://jobs.ashbyhq.com/writer/713864ab-0bc2-4025-bf7e-9cf238ceadbe/application","descriptionHtml":"π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
At WRITER, our mission to expand human capacity with superintelligence relies on a foundational truth: our platform must be available, performant, and reliable, 24/7. As an Infrastructure engineer, you'll be at the heart of making this a reality, impacting every enterprise customer who trusts us with their AI-powered workflows. This isn't just about keeping the lights on; it's about pushing the boundaries of what's possible, proactively identifying and solving complex systemic challenges, and laying the groundwork for our rapid growth and the evolving demands of enterprise generative AI. You'll build resilient systems, automate across the stack, and champion reliability best practices, directly enabling our ambitious product roadmap and ensuring our customers always have access to the powerful tools they need.
This is a hybrid position, based out of our New York City or London hubs. You'll report to our director of engineering.
π¦Έπ»ββοΈ What you'll do
Technical
Breadth across disciplines. Bring deep focus to one problem at a time, with the breadth to move between SRE, DevOps, Infrastructure, and Platform work over a quarter or two as the leverage shifts. This is not a thrash-every-week role β most of the time you're heads-down on one substantial initiative (the on-call posture, the release pipeline, the multi-region Terraform layout, the internal platform surface). Cross-layer fluency is what lets you pick the right next initiative; it isn't a weekly context-switch.
Simplicity / via negativa. Challenge the status quo and remove toil before adding features β automate operational tasks and infrastructure management with Python or Go, reject tools that don't fit the problem, and treat manual on-call work as a defect to be designed out, not a status quo to be staffed up.
Breadth across the stack. Design scalable, fault-tolerant infrastructure across AWS (preferred), GCP, and Azure, working fluently across Kubernetes, Helm, Terraform, and the supporting cloud and AI tooling that backs WRITER's high-traffic platform.
AI in workflow. Run agents in your daily loop β Claude Code, Droid, Codex, internal skills β to investigate incidents, draft Terraform / Helm changes, write runbooks, scaffold tooling, and review PRs. Build the agentic setup as a collective surface: humans and digital teammates working as one team, with shared skills, shared context, and shared on-call workflows. Encode recurring infra tasks as internal skills any teammate (human or agent) can pick up and run, so the team's throughput compounds β not just your own.
Debugging fluency. Lead incident response, post-mortems, and root-cause analyses β trace failures to the underlying problem (never the symptom), apply the learning back into the architecture, and prevent the same incident from happening twice.
Non-technical
End-to-end ownership. Own the reliability, performance, and efficiency of WRITER's core services end-to-end β define and uphold the SLOs and error budgets, carry the on-call pager, and stand behind the outcome metric, not just the system you shipped.
Strategic vs. tactical balance. Balance this week's critical work with the 6β12-month platform direction β ship the on-call-driving fix today while shaping the multi-year observability, cost, and reliability investments that move WRITER's enterprise customers.
Cross-functional collaboration. Operate at the seams with product, security, and engineering peers β provide expert guidance on system design for reliability, performance, and scalability from conception through launch, Connect the infra agenda to product and revenue context, and disagree with evidence, not volume.
βοΈ What you need
Technical
Track record. 5+ years of experience in infrastructure engineering, DevOps, or a similar role focused on building and operating large-scale, high-availability production systems at a high-growth product company.
Breadth. Experience running containerisation in production (a real cluster, not a lab), with experience in Helm and Terraform or Pulumi on at least one major cloud (AWS preferred), plus good proficiency in Python or Go for automation and tooling.
AI in workflow. AI is part of how you ship, not a thing you've read about β agentic tooling (Claude Code, Droid, Codex, internal skills) is in your daily loop, you've built or adopted AI-assisted workflows others now use, and you have strong opinions on where it's unreliable. This is a hard requirement, not a bonus. Candidates whose actual daily workflow does not already include AI tooling will not be advanced.
First-principles + decision-making. Demonstrated ability to Challenge the status quo, proactively identify systemic weaknesses, and propose innovative solutions to complex reliability problems β reason from constraints and failure modes (not analogy or vendor defaults), name the tradeoff in business terms (reliability vs. velocity, cost vs. blast radius, standardisation vs. one-off), and reject the \"best practices\" answer when it doesn't fit the problem.
Reversibility & blast-radius. Make reversible calls by default β write the rollback before you touch production, work fluently with monitoring and logging stacks (Prometheus, Grafana, ELK or equivalent), and stress the system in safe places so it comes back stronger.
Non-technical
Cross-functional collaboration. Excellent communication, collaboration, and problem-solving skills, with a talent for building strong relationships and Connecting with cross-functional teams β surface non-goals before anyone asks, and partner with product, security, and platform peers as one delivery surface.
Autonomy & end-to-end ownership. A strong sense of ownership and accountability, eager to Own mission-critical systems and drive them toward peak performance and unparalleled reliability. At least one 0-to-1 infrastructure build you owned end-to-end, with the outcome metric attached.
π Bonus if you have
Software-engineering depth. A software-engineering background, not only config and scripting β you've designed, built, and shipped non-trivial production code (services, libraries, internal frameworks) in Python, Go, or a comparable language, you can read and modify the codebases your infrastructure runs, and you move between infra automation and feature engineering without changing brains.
π© Benefits & perks (UK full-time employees):
Generous PTO, plus company holidays
Comprehensive medical and dental insurance
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Competitive pension scheme and company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation and company stock options
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
This is where security meets innovation at enterprise scale. As a security engineer, applications at WRITER, you'll be building the security foundations that protect the AI systems powering some of the world's most recognizable brands. You'll work at the intersection of application security, AI infrastructure, and developer enablementβpartnering with engineering teams to embed security into every line of code while ensuring our platform remains both powerful and trustworthy.
The opportunity is massive: you'll help define how enterprise AI applications are secured, from threat modeling our LLM architectures to building automated security controls that scale across our growing platform. This isn't about saying \"no\"βit's about finding creative ways to say \"yes, and here's how we do it securely.\" You'll tackle challenges that most security engineers never encounter: securing AI agents, protecting training data pipelines, and designing controls for systems that didn't exist a few years ago.
This role is hybrid from our New York City, San Francisco, or Seattle offices, reporting to the head of security engineering.
Build security into the DNA of our AI platform by conducting threat modeling sessions with product teams, designing secure architectures for new features, and ensuring security considerations shape product decisions from day oneβnot after the fact
Own and evolve our application security program including establish and maintain SAST/DAST scanning in CI/CD pipelines, conducting security code reviews for critical changes, and building automation that catches vulnerabilities before they reach production
Partner with engineering teams to establish and champion secure coding standards, creating reusable security patterns and libraries that make it easier for developers to build securely by default
Design and recommend security features and products that help secure customer environments. You are the advocate and the vision for how we protect and secure customers..
Integrate and leverage AI agents to help increase velocity for the security team and the overarching engineering org to ensure that we are proactive in minimizing risk while we build products
Lead security assessments and penetration testing of WRITER's applications, AI services, and APIs, identifying vulnerabilities across our tech stack and working collaboratively with teams to remediate issues at scale
Design and implement security controls for protecting data pipelines, model training environments, and customer-facing AI agents
Stay ahead of emerging threats in the AI/ML security landscape, researching attack vectors specific to LLMs and generative AI, and proactively building defenses against novel risks
Minimum 4 years of hands-on experience in application security engineering, with a proven track record of securing large-scale production systemsβbonus points if you've worked in fast-growing startups or high-growth environments
Understanding of developer experience and developer workflows for shipping features and products. You care deeply about reducing risk while considering velocity of engineers.
Technical expertise in at least two programming languages (Python, Java, Go, JavaScript/TypeScript) and the ability to read and review code across multiple languages, understanding both business logic and security implications
Knowledge of security tools and methodologies including SAST/DAST solutions, vulnerability management platforms, security testing frameworks, and DevSecOps practicesβyou know which tools to use and when automation beats manual review
Excellent communication skills that allow you to translate complex security concepts into clear recommendations for both technical and non-technical audiencesβyou can explain why something matters and motivate teams to action
A builder's mindset that looks for opportunities to automate, scale, and empower rather than create bottlenecksβyou understand that security enables the business, not blocks it
Alignment with WRITER's values of Connect (building strong relationships across teams), Challenge (pushing the boundaries of what's possible in AI security), and Own (taking end-to-end responsibility for the security of our platform)
*This role is open to Mid, Sr. and Staff level candidates
π© Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
","descriptionPlain":"π ABOUT WRITER\n\nWRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.\n\nFounded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.\n\n\n\n\nπ ABOUT THE ROLE\n\nThis is where security meets innovation at enterprise scale. As a security engineer, applications at WRITER, you'll be building the security foundations that protect the AI systems powering some of the world's most recognizable brands. You'll work at the intersection of application security, AI infrastructure, and developer enablementβpartnering with engineering teams to embed security into every line of code while ensuring our platform remains both powerful and trustworthy.\n\nThe opportunity is massive: you'll help define how enterprise AI applications are secured, from threat modeling our LLM architectures to building automated security controls that scale across our growing platform. This isn't about saying \"no\"βit's about finding creative ways to say \"yes, and here's how we do it securely.\" You'll tackle challenges that most security engineers never encounter: securing AI agents, protecting training data pipelines, and designing controls for systems that didn't exist a few years ago.\n\nThis role is hybrid from our New York City, San Francisco, or Seattle offices, reporting to the head of security engineering.\n\n\n\n\nπ¦Έπ»ββοΈ WHAT YOU'LL DO\n\n - Build security into the DNA of our AI platform by conducting threat modeling sessions with product teams, designing secure architectures for new features, and ensuring security considerations shape product decisions from day oneβnot after the fact\n\n - Own and evolve our application security program including establish and maintain SAST/DAST scanning in CI/CD pipelines, conducting security code reviews for critical changes, and building automation that catches vulnerabilities before they reach production\n\n - Partner with engineering teams to establish and champion secure coding standards, creating reusable security patterns and libraries that make it easier for developers to build securely by default\n\n - Design and recommend security features and products that help secure customer environments. You are the advocate and the vision for how we protect and secure customers..\n\n - Integrate and leverage AI agents to help increase velocity for the security team and the overarching engineering org to ensure that we are proactive in minimizing risk while we build products\n\n - Lead security assessments and penetration testing of WRITER's applications, AI services, and APIs, identifying vulnerabilities across our tech stack and working collaboratively with teams to remediate issues at scale\n\n - Design and implement security controls for protecting data pipelines, model training environments, and customer-facing AI agents\n\n - Stay ahead of emerging threats in the AI/ML security landscape, researching attack vectors specific to LLMs and generative AI, and proactively building defenses against novel risks\n\n\n\n\nβοΈ WHAT YOU NEED\n\n - Minimum 4 years of hands-on experience in application security engineering, with a proven track record of securing large-scale production systemsβbonus points if you've worked in fast-growing startups or high-growth environments\n\n - Understanding of developer experience and developer workflows for shipping features and products. You care deeply about reducing risk while considering velocity of engineers.\n\n - Technical expertise in at least two programming languages (Python, Java, Go, JavaScript/TypeScript) and the ability to read and review code across multiple languages, understanding both business logic and security implications\n\n - Knowledge of security tools and methodologies including SAST/DAST solutions, vulnerability management platforms, security testing frameworks, and DevSecOps practicesβyou know which tools to use and when automation beats manual review\n\n - Excellent communication skills that allow you to translate complex security concepts into clear recommendations for both technical and non-technical audiencesβyou can explain why something matters and motivate teams to action\n\n - A builder's mindset that looks for opportunities to automate, scale, and empower rather than create bottlenecksβyou understand that security enables the business, not blocks it\n\n - Alignment with WRITER's values of Connect (building strong relationships across teams), Challenge (pushing the boundaries of what's possible in AI security), and Own (taking end-to-end responsibility for the security of our platform)\n \n - *This role is open to Mid, Sr. and Staff level candidates\n\n\nπ© Benefits & perks (US Full-time employees)\n\n - Generous PTO, plus company holidays\n\n - Medical, dental, and vision coverage for you and your family\n\n - Paid parental leave for all parents (16 weeks)\n\n - Fertility and family planning support\n\n - Early-detection cancer testing through Galleri https://www.galleri.com/partner/writer\n\n - Flexible spending account and dependent FSA options\n\n - Health savings account for eligible plans with company contribution\n\n - Annual work-life stipends for:\n \n - Wellness stipend for gym, massage/chiropractor, personal training, etc.\n \n - Learning and development stipend\n\n - Company-wide off-sites and team off-sites\n\n - Competitive compensation, company stock options and 401k\n\nWRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nBy submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice https://writer.com/legal/candidate-privacy-notice/."},{"id":"58aea7b9-69ac-42df-b9ca-bee5c87b354a","title":"Security engineer, application security (UK)","department":"Engineering, product & design","team":"Security","employmentType":"FullTime","location":"London, UK","secondaryLocations":[],"publishedAt":"2026-05-11T19:33:10.719+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"England","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/writer/58aea7b9-69ac-42df-b9ca-bee5c87b354a","applyUrl":"https://jobs.ashbyhq.com/writer/58aea7b9-69ac-42df-b9ca-bee5c87b354a/application","descriptionHtml":"WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
This is where security meets innovation at enterprise scale. As a security engineer, applications at WRITER, you'll be building the security foundations that protect the AI systems powering some of the world's most recognizable brands. You'll work at the intersection of application security, AI infrastructure, and developer enablementβpartnering with engineering teams to embed security into every line of code while ensuring our platform remains both powerful and trustworthy.
The opportunity is massive: you'll help define how enterprise AI applications are secured, from threat modeling our LLM architectures to building automated security controls that scale across our growing platform. This isn't about saying \"no\"βit's about finding creative ways to say \"yes, and here's how we do it securely.\" You'll tackle challenges that most security engineers never encounter: securing AI agents, protecting training data pipelines, and designing controls for systems that didn't exist a few years ago.
This role is hybrid from our London office, reporting to the head of security engineering.
Build security into the DNA of our AI platform by conducting threat modeling sessions with product teams, designing secure architectures for new features, and ensuring security considerations shape product decisions from day oneβnot after the fact
Own and evolve our application security program including establish and maintain SAST/DAST scanning in CI/CD pipelines, conducting security code reviews for critical changes, and building automation that catches vulnerabilities before they reach production
Partner with engineering teams to establish and champion secure coding standards, creating reusable security patterns and libraries that make it easier for developers to build securely by default
Design and recommend security features and products that help secure customer environments. You are the advocate and the vision for how we protect and secure customers..
Integrate and leverage AI agents to help increase velocity for the security team and the overarching engineering org to ensure that we are proactive in minimizing risk while we build products
Lead security assessments and penetration testing of WRITER's applications, AI services, and APIs, identifying vulnerabilities across our tech stack and working collaboratively with teams to remediate issues at scale
Design and implement security controls for protecting data pipelines, model training environments, and customer-facing AI agents
Stay ahead of emerging threats in the AI/ML security landscape, researching attack vectors specific to LLMs and generative AI, and proactively building defenses against novel risks
4+ years of hands-on experience in application security engineering, with a proven track record of securing large-scale production systemsβbonus points if you've worked in fast-growing startups or high-growth environments
Understanding of developer experience and developer workflows for shipping features and products. You care deeply about reducing risk while considering velocity of engineers.
Technical expertise in at least two programming languages (Python, Java, Go, JavaScript/TypeScript) and the ability to read and review code across multiple languages, understanding both business logic and security implications
Knowledge of security tools and methodologies including SAST/DAST solutions, vulnerability management platforms, security testing frameworks, and DevSecOps practicesβyou know which tools to use and when automation beats manual review
Excellent communication skills that allow you to translate complex security concepts into clear recommendations for both technical and non-technical audiencesβyou can explain why something matters and motivate teams to action
A builder's mindset that looks for opportunities to automate, scale, and empower rather than create bottlenecksβyou understand that security enables the business, not blocks it
Alignment with WRITER's values of Connect (building strong relationships across teams), Challenge (pushing the boundaries of what's possible in AI security), and Own (taking end-to-end responsibility for the security of our platform)
π© Benefits & perks (UK full-time employees):
Generous PTO, plus company holidays
Comprehensive medical and dental insurance
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Competitive pension scheme and company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation and company stock options
π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
Join WRITER's security team as a staff detection and response engineer and help protect the AI infrastructure that's transforming how the world works. You'll build sophisticated detection systems that identify attacks targeting our AI platform, training data, and model deployments while creating automated response capabilities that scale with our explosive growth. This isn't just traditional security work β you're defending cutting-edge AI/AGI systems against adversaries who are evolving their tactics as fast as AI itself advances.
This role combines hands-on security engineering with strategic thinking to stay ahead of novel threats that don't exist in textbooks yet. You'll be the operational arm of our security function, translating threat intelligence into real-time detections, coordinating incident response across multiple teams, and hunting for sophisticated attacks across GPU clusters and distributed training environments. If you're excited by the challenge of securing systems that are fundamentally different from anything you've protected before, this is your opportunity to define what AI security engineering looks like at scale.
You'll work closely with our AI Security research team, Cloud Infrastructure, Software Security Engineering, and AI researchers to build a defense-in-depth strategy that protects one of the most valuable AI platforms in the industry. The threats are real, the stakes are high, and the problems are intellectually fascinating.
This role can be based in San reporting to our head of security operations.
π¦Έπ»ββοΈ What youβll do
Design and implement detection strategies that identify AI-specific threats including prompt injection, model extraction, data poisoning, adversarial examples, and unauthorized access to training datasets or model weights across our distributed infrastructure
Build automated response playbooks and orchestration workflows that contain threats without human intervention, creating self-healing security systems that reduce mean time to response from hours to minutes while automatically remediating compromised inference endpoints
Lead security incident response coordination across all teams (Cloud, AppSec, Enterprise, AI Security) when AI infrastructure or models are compromised, conducting forensic investigations on training pipeline attacks and model manipulation attempts while drafting clear incident communications for engineering and executive leadership
Hunt proactively for sophisticated threats across GPU clusters and training infrastructure by analyzing model outputs for signs of compromise, reproducing AI-specific vulnerabilities from security research, and identifying visibility gaps in distributed training environments before adversaries exploit them
Build detection-as-code frameworks with version control and automated deployment, onboard telemetry from AI training infrastructure and inference endpoints, and create dashboards that track model security metrics, GPU utilization patterns, and access to sensitive research data
Collaborate cross-functionally as the operational security partner for all teams β translating AI Security's threat research into production detections, monitoring Cloud Infrastructure's GPU clusters for threats, detecting customer-impacting incidents for Software Security Engineering, and enabling responsible AI development through security guardrails
Maintain 24/7 on-call rotation for critical AI security incidents, responding to real-time threats targeting our platform while continuously improving detection coverage and automation capabilities as our AI systems evolve
βοΈ What you need
3-5+ years in security operations, detection engineering, or incident response with a proven track record of identifying and stopping sophisticated attacks in production environments, plus 3+ years specifically securing AI/ML infrastructure, high-performance computing environments, or other distributed systems at scale
Strong programming skills in Python, KQL, SPL, or similar languages that allow you to build custom detection logic, automate response workflows, and create tools that operationalize security at scale across cloud-native and distributed computing environments
Experience with SIEM platforms, detection technologies, and forensic investigation techniques with demonstrated ability to build detection for novel attack techniques that don't have established patterns yet and to conduct forensics in complex distributed environments
Self-directed execution mindset with a track record of securing high-value intellectual property, automating incident response in complex environments, and identifying critical security gaps through proactive threat hunting before they become incidents
Deep alignment with WRITER's values β you naturally Connect across security, infrastructure, and AI research teams to build comprehensive defenses, you Challenge assumptions about what's possible in AI security engineering, and you Own the protection of our AI platform with unwavering accountability and a commitment to staying ahead of evolving threats
π© Benefits & perks (UK full-time employees):
Generous PTO, plus company holidays
Comprehensive medical and dental insurance
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Competitive pension scheme and company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation and company stock options
π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
Join WRITER's security team as a staff detection and response engineer and help protect the AI infrastructure that's transforming how the world works. You'll build sophisticated detection systems that identify attacks targeting our AI platform, training data, and model deployments while creating automated response capabilities that scale with our explosive growth. This isn't just traditional security work β you're defending cutting-edge AI/AGI systems against adversaries who are evolving their tactics as fast as AI itself advances.
This role combines hands-on security engineering with strategic thinking to stay ahead of novel threats that don't exist in textbooks yet. You'll be the operational arm of our security function, translating threat intelligence into real-time detections, coordinating incident response across multiple teams, and hunting for sophisticated attacks across GPU clusters and distributed training environments. If you're excited by the challenge of securing systems that are fundamentally different from anything you've protected before, this is your opportunity to define what AI security engineering looks like at scale.
You'll work closely with our AI Security research team, Cloud Infrastructure, Software Security Engineering, and AI researchers to build a defense-in-depth strategy that protects one of the most valuable AI platforms in the industry. The threats are real, the stakes are high, and the problems are intellectually fascinating.
This role can be based out of our San Francisco or Seattle office, reporting to our head of security operations.
π¦Έπ»ββοΈ What youβll do
Design and implement detection strategies that identify AI-specific threats including prompt injection, model extraction, data poisoning, adversarial examples, and unauthorized access to training datasets or model weights across our distributed infrastructure
Build automated response playbooks and orchestration workflows that contain threats without human intervention, creating self-healing security systems that reduce mean time to response from hours to minutes while automatically remediating compromised inference endpoints
Lead security incident response coordination across all teams (Cloud, AppSec, Enterprise, AI Security) when AI infrastructure or models are compromised, conducting forensic investigations on training pipeline attacks and model manipulation attempts while drafting clear incident communications for engineering and executive leadership
Hunt proactively for sophisticated threats across GPU clusters and training infrastructure by analyzing model outputs for signs of compromise, reproducing AI-specific vulnerabilities from security research, and identifying visibility gaps in distributed training environments before adversaries exploit them
Build detection-as-code frameworks with version control and automated deployment, onboard telemetry from AI training infrastructure and inference endpoints, and create dashboards that track model security metrics, GPU utilization patterns, and access to sensitive research data
Collaborate cross-functionally as the operational security partner for all teams β translating AI Security's threat research into production detections, monitoring Cloud Infrastructure's GPU clusters for threats, detecting customer-impacting incidents for Software Security Engineering, and enabling responsible AI development through security guardrails
Maintain 24/7 on-call rotation for critical AI security incidents, responding to real-time threats targeting our platform while continuously improving detection coverage and automation capabilities as our AI systems evolve
βοΈ What you need
3-5+ years in security operations, detection engineering, or incident response with a proven track record of identifying and stopping sophisticated attacks in production environments, specifically securing AI/ML infrastructure, high-performance computing environments, or other distributed systems at scale
Strong programming skills in Python, KQL, SPL, or similar languages that allow you to build custom detection logic, automate response workflows, and create tools that operationalize security at scale across cloud-native and distributed computing environments
Experience with SIEM platforms, detection technologies, and forensic investigation techniques with demonstrated ability to build detection for novel attack techniques that don't have established patterns yet and to conduct forensics in complex distributed environments
Self-directed execution mindset with a track record of securing high-value intellectual property, automating incident response in complex environments, and identifying critical security gaps through proactive threat hunting before they become incidents
Deep alignment with WRITER's values β you naturally Connect across security, infrastructure, and AI research teams to build comprehensive defenses, you Challenge assumptions about what's possible in AI security engineering, and you Own the protection of our AI platform with unwavering accountability and a commitment to staying ahead of evolving threats
π© Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
","descriptionPlain":"π About WRITER\n\nWRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.\n\nFounded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.\n\n\n\nπ About the role\n\nJoin WRITER's security team as a staff detection and response engineer and help protect the AI infrastructure that's transforming how the world works. You'll build sophisticated detection systems that identify attacks targeting our AI platform, training data, and model deployments while creating automated response capabilities that scale with our explosive growth. This isn't just traditional security work β you're defending cutting-edge AI/AGI systems against adversaries who are evolving their tactics as fast as AI itself advances.\n\nThis role combines hands-on security engineering with strategic thinking to stay ahead of novel threats that don't exist in textbooks yet. You'll be the operational arm of our security function, translating threat intelligence into real-time detections, coordinating incident response across multiple teams, and hunting for sophisticated attacks across GPU clusters and distributed training environments. If you're excited by the challenge of securing systems that are fundamentally different from anything you've protected before, this is your opportunity to define what AI security engineering looks like at scale.\n\nYou'll work closely with our AI Security research team, Cloud Infrastructure, Software Security Engineering, and AI researchers to build a defense-in-depth strategy that protects one of the most valuable AI platforms in the industry. The threats are real, the stakes are high, and the problems are intellectually fascinating.\n\nThis role can be based out of our San Francisco or Seattle office, reporting to our head of security operations.\n\n\n\nπ¦Έπ»ββοΈ What youβll do\n\n - Design and implement detection strategies that identify AI-specific threats including prompt injection, model extraction, data poisoning, adversarial examples, and unauthorized access to training datasets or model weights across our distributed infrastructure\n\n - Build automated response playbooks and orchestration workflows that contain threats without human intervention, creating self-healing security systems that reduce mean time to response from hours to minutes while automatically remediating compromised inference endpoints\n\n - Lead security incident response coordination across all teams (Cloud, AppSec, Enterprise, AI Security) when AI infrastructure or models are compromised, conducting forensic investigations on training pipeline attacks and model manipulation attempts while drafting clear incident communications for engineering and executive leadership\n\n - Hunt proactively for sophisticated threats across GPU clusters and training infrastructure by analyzing model outputs for signs of compromise, reproducing AI-specific vulnerabilities from security research, and identifying visibility gaps in distributed training environments before adversaries exploit them\n\n - Build detection-as-code frameworks with version control and automated deployment, onboard telemetry from AI training infrastructure and inference endpoints, and create dashboards that track model security metrics, GPU utilization patterns, and access to sensitive research data\n\n - Collaborate cross-functionally as the operational security partner for all teams β translating AI Security's threat research into production detections, monitoring Cloud Infrastructure's GPU clusters for threats, detecting customer-impacting incidents for Software Security Engineering, and enabling responsible AI development through security guardrails\n\n - Maintain 24/7 on-call rotation for critical AI security incidents, responding to real-time threats targeting our platform while continuously improving detection coverage and automation capabilities as our AI systems evolve\n\n\n\nβοΈ What you need\n\n - 3-5+ years in security operations, detection engineering, or incident response with a proven track record of identifying and stopping sophisticated attacks in production environments, specifically securing AI/ML infrastructure, high-performance computing environments, or other distributed systems at scale\n\n - Strong programming skills in Python, KQL, SPL, or similar languages that allow you to build custom detection logic, automate response workflows, and create tools that operationalize security at scale across cloud-native and distributed computing environments\n\n - Experience with SIEM platforms, detection technologies, and forensic investigation techniques with demonstrated ability to build detection for novel attack techniques that don't have established patterns yet and to conduct forensics in complex distributed environments\n\n - Self-directed execution mindset with a track record of securing high-value intellectual property, automating incident response in complex environments, and identifying critical security gaps through proactive threat hunting before they become incidents\n\n - Deep alignment with WRITER's values β you naturally Connect across security, infrastructure, and AI research teams to build comprehensive defenses, you Challenge assumptions about what's possible in AI security engineering, and you Own the protection of our AI platform with unwavering accountability and a commitment to staying ahead of evolving threats\n\n\nπ© Benefits & perks (US Full-time employees)\n\n - Generous PTO, plus company holidays\n\n - Medical, dental, and vision coverage for you and your family\n\n - Paid parental leave for all parents (16 weeks)\n\n - Fertility and family planning support\n\n - Early-detection cancer testing through Galleri https://www.galleri.com/partner/writer\n\n - Flexible spending account and dependent FSA options\n\n - Health savings account for eligible plans with company contribution\n\n - Annual work-life stipends for:\n \n - Wellness stipend for gym, massage/chiropractor, personal training, etc.\n \n - Learning and development stipend\n\n - Company-wide off-sites and team off-sites\n\n - Competitive compensation, company stock options and 401k\n\nWRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nBy submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice https://writer.com/legal/candidate-privacy-notice/."},{"id":"ef6c18a8-91fd-470a-abfe-89246f605866","title":"VP, customer success (EMEA)","department":"Delivery & customer success","team":"Customer success","employmentType":"FullTime","location":"London, UK","secondaryLocations":[],"publishedAt":"2026-05-18T22:22:11.504+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"England","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/writer/ef6c18a8-91fd-470a-abfe-89246f605866","applyUrl":"https://jobs.ashbyhq.com/writer/ef6c18a8-91fd-470a-abfe-89246f605866/application","descriptionHtml":"π About WRITER
WRITER is where the worldβs leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And weβre proving itβs possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITERβs end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their companyβs data and fueled by WRITERβs enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and weβre looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
Shape how the worldβs most sophisticated enterprises succeed with AI.
As vice president, customer success, EMEA, youβll lead the regionβs customer success organization and partner directly with C-suite executives at Fortune 500 and Global 2000 companies to deliver measurable transformationβnot proofs of concept, but lasting operational change. Youβll own retention and growth, scale a world-class team, and define how enterprises measure success in the agentic era. Youβll be a key member of WRITERβs EMEA leadership team and an active voice in the global CS leadership group, shaping strategy, structure, and culture across regions.
This is a builderβs role with global reach - reporting to our COO and working closely with the CEO and CRO to drive WRITERβs next stage of growth. This is a hybrid role based out of our London hub.
π¦Έπ»ββοΈ What youβll do
Drive industry leading growth and retention by owning ambitious NRR and GRR goals, tying every expansion to quantifiable business outcomes
Lead, scale, and develop a high-performing CSM team across Strategic, Enterprise, and Mid-market segmentsβhiring exceptional talent and building clear career paths. Have a dotted line to other post sales organizations
Design and operationalize a regional success model that becomes the global blueprint - playbooks, metrics, and governance that scale
Build trusted partnerships with CIOs, CMOs, and business leaders at companies like Goldman Sachs, Accenture, and Hilton, positioning WRITER as mission-critical infrastructure
Collaborate cross-functionally with Sales, Product, Marketing, and Solutions architecture to co-create account strategies that deliver measurable ROI
Champion operational excellence through disciplined forecasting, success planning, and data-driven decision-making
Represent the voice of the customer at the highest levels, influencing product direction and innovation
βοΈ What you need
15+ years in enterprise SaaS or transformation-driven technology with deep experience leading Fortune 500/Global 2000 relationships
7+ years in senior CS or post-sales leadership, ideally across multi-country EMEA operations. In addition to CS management, ideally have also led Engagement managers, Customer architects, and Customer support either directly or indirectly
Proven record-building and scaling CS organizations through inflection points - hypergrowth, global expansion, or IPO
Fluent in enterprise AI adoption and governance, with a strong grasp of ROI frameworks and transformation programs
A strategic and hands-on operator-able to alternate between vision and precision execution
Executive presence and credibility to influence at C-suite level and coach at every level
Enthusiasm to both drive strategy and prop leadership and βget in to the detailsβ at the customer level to manage escalations and ensure delivery
π© Benefits & perks (UK full-time employees):
Generous PTO, plus company holidays.
Comprehensive medical and dental insurance
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Competitive pension scheme and company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation and company stock options
π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
At WRITER, our enterprise customers are building mission-critical AI applications that transform how their businesses operate. As a senior support engineer, your top priority is helping our developer personas and technical users succeed with our platform. You'll act as a leading voice for our enterprise support function, handling intricate customer issues directly while working in a complex and ambiguous environment to drive impactful value across our customers' businesses.
You'll collaborate closely with Customer Success, Education, Product, Engineering, and Sales to create great experiences and help customers get the most out of the platform. By leveraging an automation-first mindset, you'll scale our support operations and use our own AI tools to solve problems faster and more efficiently.
This role is available for hybrid work in our San Francisco, New York City, Seattle, Chicago, and Austin hubs. and you will report directly to the manager of support engineering.
π¦Έπ»ββοΈ What you'll do
Own the triage and resolution of complex customer production issues through Salesforce, email, Slack, and Zoom
Guide technical end users directly by debugging and refining custom-built Python and no-code agents
Serve as Tier 2 advanced support to monitor and tackle complex production issues through our monitoring alerts
Drive technical investigations across our stack and escalate deeper technical issues to product and engineering teams
Shape our product roadmap by gathering and sharing platform feedback and feature requests with product and design teams
Build and maintain automated diagnostic tools and scripts to scale our support operations and reduce resolution times
βοΈ What you need
Bring 5+ years of experience providing technical support for an enterprise B2B SaaS organization
Demonstrate deep technical proficiency navigating cloud tech (AWS/GCP), Python, SDKs, SSO/SCIM, Jira, Grafana, and Datadog
Possess strong skills in RESTful API debugging, integration, and usage to troubleshoot complex customer environments
Enjoy working on-screen with customers to overcome product issues and Connect with them empathetically
Communicate complex technical concepts clearly through excellent writing and communication skills
Challenge the status quo by bringing experience with GenAI and LLMs (a huge bonus) and Own the resolution of every technical issue from start to finish
π© Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
","descriptionPlain":"π About WRITER\n\nWRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.\n\nFounded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.\n\n\n\nπ About the role\n\nAt WRITER, our enterprise customers are building mission-critical AI applications that transform how their businesses operate. As a senior support engineer, your top priority is helping our developer personas and technical users succeed with our platform. You'll act as a leading voice for our enterprise support function, handling intricate customer issues directly while working in a complex and ambiguous environment to drive impactful value across our customers' businesses.\n\nYou'll collaborate closely with Customer Success, Education, Product, Engineering, and Sales to create great experiences and help customers get the most out of the platform. By leveraging an automation-first mindset, you'll scale our support operations and use our own AI tools to solve problems faster and more efficiently.\n\nThis role is available for hybrid work in our San Francisco, New York City, Seattle, Chicago, and Austin hubs. and you will report directly to the manager of support engineering.\n\n\n\nπ¦Έπ»ββοΈ What you'll do\n\n - Own the triage and resolution of complex customer production issues through Salesforce, email, Slack, and Zoom\n\n - Guide technical end users directly by debugging and refining custom-built Python and no-code agents\n\n - Serve as Tier 2 advanced support to monitor and tackle complex production issues through our monitoring alerts\n\n - Drive technical investigations across our stack and escalate deeper technical issues to product and engineering teams\n\n - Shape our product roadmap by gathering and sharing platform feedback and feature requests with product and design teams\n\n - Build and maintain automated diagnostic tools and scripts to scale our support operations and reduce resolution times\n\n\n\nβοΈ What you need\n\n - Bring 5+ years of experience providing technical support for an enterprise B2B SaaS organization\n\n - Demonstrate deep technical proficiency navigating cloud tech (AWS/GCP), Python, SDKs, SSO/SCIM, Jira, Grafana, and Datadog\n\n - Possess strong skills in RESTful API debugging, integration, and usage to troubleshoot complex customer environments\n\n - Enjoy working on-screen with customers to overcome product issues and Connect with them empathetically\n\n - Communicate complex technical concepts clearly through excellent writing and communication skills\n\n - Challenge the status quo by bringing experience with GenAI and LLMs (a huge bonus) and Own the resolution of every technical issue from start to finish\n\n\nπ© Benefits & perks (US Full-time employees)\n\n - Generous PTO, plus company holidays\n\n - Medical, dental, and vision coverage for you and your family\n\n - Paid parental leave for all parents (16 weeks)\n\n - Fertility and family planning support\n\n - Early-detection cancer testing through Galleri https://www.galleri.com/partner/writer\n\n - Flexible spending account and dependent FSA options\n\n - Health savings account for eligible plans with company contribution\n\n - Annual work-life stipends for:\n \n - Wellness stipend for gym, massage/chiropractor, personal training, etc.\n \n - Learning and development stipend\n\n - Company-wide off-sites and team off-sites\n\n - Competitive compensation, company stock options and 401k\n\nWRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nBy submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice https://writer.com/legal/candidate-privacy-notice/."},{"id":"07259efd-497e-4fd3-9931-f651ec6128a9","title":"Solutions architect (Central) ","department":"Engineering, product & design","team":"Solutions architect","employmentType":"FullTime","location":"Chicago, IL","secondaryLocations":[],"publishedAt":"2026-05-20T23:59:49.128+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Illinois ","addressCountry":"United States","addressLocality":"Chicago"}},"jobUrl":"https://jobs.ashbyhq.com/writer/07259efd-497e-4fd3-9931-f651ec6128a9","applyUrl":"https://jobs.ashbyhq.com/writer/07259efd-497e-4fd3-9931-f651ec6128a9/application","descriptionHtml":"π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
Every company grows differently, and at WRITER, our growth is directly tied to empowering our users to create better content, faster, and at an unprecedented scale. As a strategic solutions architect, you'll be at the forefront of this mission, working directly with our largest and most strategic prospects to identify, validate, and build innovative agentic AI solutions that unlock massive business value. This isn't just about selling a product; it's about deeply understanding complex enterprise needs and architecting a future where AI transforms how our customers operate. You'll be instrumental in shaping how the world's leading companies adopt and scale AI, making a tangible impact on both their success and WRITERβs continued leadership in the enterprise generative AI space.
This is a full-time, hybrid role based out of our New York hub. You will report directly to the senior manager, solutions architecture.
π¦Έπ»ββοΈ What you'll do
Drive strategic technical discovery with Fortune 500 prospects and customers, translating complex business challenges into clear, impactful technical solutions for AI-powered work
Architect and design robust, scalable, and secure generative AI solutions for enterprise clients, leveraging WRITER's platform, APIs, and custom applications to solve critical business problems
Lead the development and execution of compelling proofs of concept (PoCs) and demonstrations, building custom templates and integrating WRITER's capabilities to showcase transformative value and accelerate time-to-value for customers
Serve as a trusted technical advisor to C-suite executives, VPs of Engineering, and AI leaders, guiding their generative AI strategy and collaborating to define enterprise-level architecture roadmaps
Partner closely with WRITER's product and engineering teams, providing critical feedback from customer engagements to influence our product roadmap and ensure our solutions meet evolving market needs
Champion the adoption of WRITER's platform and APIs, educating prospects and partners on the art of the possible with generative AI and empowering them to build their own innovative solutions
βοΈ What you need
5+ years of experience in technical customer-facing roles such as solutions architect, enterprise architect, or sales engineering, ideally within a high-growth, B2B SaaS company serving Fortune 500 clients
Deep expertise in generative AI principles, large language models (LLMs), and prompt engineering best practices, with a passion for staying ahead of the curve in this rapidly evolving field
Experience in Python, proficiency with APIs, and end-to-end orchestration, to augment AI workflows and integrate AI capabilities into complex enterprise systems
Exceptional communication and presentation skills, able to simplify complex technical concepts into clear, compelling business language for diverse audiences, from technical teams to executive leadership
A highly versatile and tenured problem solver, capable of leading multi-stakeholder discovery sessions, uncovering root causes, and architecting innovative solutions to complex business and technical challenges
A builder's mindset and a proven ability to connect deeply with customer needs, challenge the status quo with innovative AI solutions, and own the technical success and impact of client engagements
π© Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
","descriptionPlain":"π About WRITER\n\nWRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.\n\nFounded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.\n\n\n\nπ About the role\n\nEvery company grows differently, and at WRITER, our growth is directly tied to empowering our users to create better content, faster, and at an unprecedented scale. As a strategic solutions architect, you'll be at the forefront of this mission, working directly with our largest and most strategic prospects to identify, validate, and build innovative agentic AI solutions that unlock massive business value. This isn't just about selling a product; it's about deeply understanding complex enterprise needs and architecting a future where AI transforms how our customers operate. You'll be instrumental in shaping how the world's leading companies adopt and scale AI, making a tangible impact on both their success and WRITERβs continued leadership in the enterprise generative AI space.\n\nThis is a full-time, hybrid role based out of our New York hub. You will report directly to the senior manager, solutions architecture.\n\n\n\nπ¦Έπ»ββοΈ What you'll do\n\n - Drive strategic technical discovery with Fortune 500 prospects and customers, translating complex business challenges into clear, impactful technical solutions for AI-powered work\n\n - Architect and design robust, scalable, and secure generative AI solutions for enterprise clients, leveraging WRITER's platform, APIs, and custom applications to solve critical business problems\n\n - Lead the development and execution of compelling proofs of concept (PoCs) and demonstrations, building custom templates and integrating WRITER's capabilities to showcase transformative value and accelerate time-to-value for customers\n\n - Serve as a trusted technical advisor to C-suite executives, VPs of Engineering, and AI leaders, guiding their generative AI strategy and collaborating to define enterprise-level architecture roadmaps\n\n - Partner closely with WRITER's product and engineering teams, providing critical feedback from customer engagements to influence our product roadmap and ensure our solutions meet evolving market needs\n\n - Champion the adoption of WRITER's platform and APIs, educating prospects and partners on the art of the possible with generative AI and empowering them to build their own innovative solutions\n\n\n\nβοΈ What you need\n\n - 5+ years of experience in technical customer-facing roles such as solutions architect, enterprise architect, or sales engineering, ideally within a high-growth, B2B SaaS company serving Fortune 500 clients\n\n - Deep expertise in generative AI principles, large language models (LLMs), and prompt engineering best practices, with a passion for staying ahead of the curve in this rapidly evolving field\n\n - Experience in Python, proficiency with APIs, and end-to-end orchestration, to augment AI workflows and integrate AI capabilities into complex enterprise systems\n\n - Exceptional communication and presentation skills, able to simplify complex technical concepts into clear, compelling business language for diverse audiences, from technical teams to executive leadership\n\n - A highly versatile and tenured problem solver, capable of leading multi-stakeholder discovery sessions, uncovering root causes, and architecting innovative solutions to complex business and technical challenges\n\n - A builder's mindset and a proven ability to connect deeply with customer needs, challenge the status quo with innovative AI solutions, and own the technical success and impact of client engagements\n\n\nπ© Benefits & perks (US Full-time employees)\n\n - Generous PTO, plus company holidays\n\n - Medical, dental, and vision coverage for you and your family\n\n - Paid parental leave for all parents (16 weeks)\n\n - Fertility and family planning support\n\n - Early-detection cancer testing through Galleri https://www.galleri.com/partner/writer\n\n - Flexible spending account and dependent FSA options\n\n - Health savings account for eligible plans with company contribution\n\n - Annual work-life stipends for:\n \n - Wellness stipend for gym, massage/chiropractor, personal training, etc.\n \n - Learning and development stipend\n\n - Company-wide off-sites and team off-sites\n\n - Competitive compensation, company stock options and 401k\n\nWRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nBy submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice https://writer.com/legal/candidate-privacy-notice/."},{"id":"74a6d06e-3f38-44d0-9cb3-ee64fa857d12","title":"Software quality engineer (US)","department":"Engineering, product & design","team":"Engineering","employmentType":"FullTime","location":"San Francisco, CA","secondaryLocations":[{"location":"Seattle, WA","address":{"postalAddress":{"addressRegion":"WA","addressCountry":"United States","addressLocality":"Seattle"}}},{"location":"New York City, NY","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"United States","addressLocality":"New York City"}}}],"publishedAt":"2026-05-28T21:50:42.052+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/writer/74a6d06e-3f38-44d0-9cb3-ee64fa857d12","applyUrl":"https://jobs.ashbyhq.com/writer/74a6d06e-3f38-44d0-9cb3-ee64fa857d12/application","descriptionHtml":"π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
Are you passionate about ensuring the highest quality for cutting-edge generative AI applications? As a software quality engineer at WRITER, you'll play a critical role in shaping the reliability, performance, and trustworthiness of our AI-powered work orchestration platform. Youβll be at the forefront of defining and implementing rigorous quality strategies for our enterprise-grade LLMs and AI agents, directly impacting how hundreds of global companies unlock transformational value through AI. This is a unique chance to dive deep into the unique challenges of AI quality assurance and make a tangible difference in a rapidly evolving field.
This is a hybrid role based out of our London, San Francisco, Seattle, and New York City hubs. You will report directly to the director of engineering.
π¦Έπ»ββοΈ What you'll do
Define and implement comprehensive quality assurance strategies and test plans for our AI agents and LLM-powered applications, ensuring exceptional product reliability and performance.
Designing and developing automation frameworks: creating robust, scalable, and maintainable automated test frameworks from scratch or enhancing existing ones. Youβll need proficiency in at least one language like Typsecript, Python.
Collaborate closely with product managers, machine learning engineers, and data scientists to understand complex AI features and model behaviors, translating them into effective test cases and validation criteria.
Drive the continuous improvement of our testing processes and infrastructure, integrating automated checks within our CI/CD pipelines to ensure rapid, high-quality releases.
Identify, document, and track software defects and inconsistencies, performing root cause analysis to provide actionable feedback to development teams.
Monitor production systems and AI model performance, proactively identifying potential issues and contributing to post-release quality validation.
Champion quality best practices across engineering teams, fostering a culture of ownership and continuous improvement in delivering world-class AI solutions.
Designing, managing, and maintaining test data strategies and mock services to ensure stable, isolated, and repeatable test execution.
Experience designing, developing, or integrating agentic AI systems, AI skills, and the Model Context Protocol (MCP).
Manage the full defect lifecycle by analyzing customer feedback and debugging logs to identify, prioritize, and track software bugs, collaborating closely with development teams to ensure timely resolution.
βοΈ What you need
5+ years of hands-on experience in software quality assurance or engineering, with a strong focus on testing complex distributed systems or AI/ML applications.
5+ years of experience working with GitHub actions
Proficiency in programming languages like Python or Typescript for test automation, and experience with modern testing frameworks such as Playwright.
Solid understanding of AI/ML concepts, including model evaluation metrics, data pipelines, and the unique challenges of testing generative AI outputs.
Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes) in a CI/CD environment is a big plus.
Exceptional analytical skills to dissect complex problems and a keen eye for detail, ensuring no bug goes unnoticed.
A collaborative spirit that helps you Connect cross-functional teams to common quality goals, Challenge existing assumptions to build better systems, and Own the end-to-end quality of our products.
Demonstrated ability to drive initiatives independently and thrive in a fast-paced, evolving startup environment.
π© Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
","descriptionPlain":"π About WRITER\n\nWRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.\n\nFounded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.\n\n\n\nπ About the role\n\nAre you passionate about ensuring the highest quality for cutting-edge generative AI applications? As a software quality engineer at WRITER, you'll play a critical role in shaping the reliability, performance, and trustworthiness of our AI-powered work orchestration platform. Youβll be at the forefront of defining and implementing rigorous quality strategies for our enterprise-grade LLMs and AI agents, directly impacting how hundreds of global companies unlock transformational value through AI. This is a unique chance to dive deep into the unique challenges of AI quality assurance and make a tangible difference in a rapidly evolving field.\n\nThis is a hybrid role based out of our London, San Francisco, Seattle, and New York City hubs. You will report directly to the director of engineering.\n\n\n\nπ¦Έπ»ββοΈ What you'll do\n\n - Define and implement comprehensive quality assurance strategies and test plans for our AI agents and LLM-powered applications, ensuring exceptional product reliability and performance.\n\n - Designing and developing automation frameworks: creating robust, scalable, and maintainable automated test frameworks from scratch or enhancing existing ones. Youβll need proficiency in at least one language like Typsecript, Python.\n\n - Collaborate closely with product managers, machine learning engineers, and data scientists to understand complex AI features and model behaviors, translating them into effective test cases and validation criteria.\n\n - Drive the continuous improvement of our testing processes and infrastructure, integrating automated checks within our CI/CD pipelines to ensure rapid, high-quality releases.\n\n - Identify, document, and track software defects and inconsistencies, performing root cause analysis to provide actionable feedback to development teams.\n\n - Monitor production systems and AI model performance, proactively identifying potential issues and contributing to post-release quality validation.\n\n - Champion quality best practices across engineering teams, fostering a culture of ownership and continuous improvement in delivering world-class AI solutions.\n\n - Designing, managing, and maintaining test data strategies and mock services to ensure stable, isolated, and repeatable test execution.\n\n - Experience designing, developing, or integrating agentic AI systems, AI skills, and the Model Context Protocol (MCP).\n\n - Manage the full defect lifecycle by analyzing customer feedback and debugging logs to identify, prioritize, and track software bugs, collaborating closely with development teams to ensure timely resolution.\n\n\n\nβοΈ What you need\n\n - 5+ years of hands-on experience in software quality assurance or engineering, with a strong focus on testing complex distributed systems or AI/ML applications.\n\n - 5+ years of experience working with GitHub actions\n\n - Proficiency in programming languages like Python or Typescript for test automation, and experience with modern testing frameworks such as Playwright.\n\n - Solid understanding of AI/ML concepts, including model evaluation metrics, data pipelines, and the unique challenges of testing generative AI outputs.\n\n - Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes) in a CI/CD environment is a big plus.\n\n - Exceptional analytical skills to dissect complex problems and a keen eye for detail, ensuring no bug goes unnoticed.\n\n - A collaborative spirit that helps you Connect cross-functional teams to common quality goals, Challenge existing assumptions to build better systems, and Own the end-to-end quality of our products.\n\n - Demonstrated ability to drive initiatives independently and thrive in a fast-paced, evolving startup environment.\n\n\nπ© Benefits & perks (US Full-time employees)\n\n - Generous PTO, plus company holidays\n\n - Medical, dental, and vision coverage for you and your family\n\n - Paid parental leave for all parents (16 weeks)\n\n - Fertility and family planning support\n\n - Early-detection cancer testing through Galleri https://www.galleri.com/partner/writer\n\n - Flexible spending account and dependent FSA options\n\n - Health savings account for eligible plans with company contribution\n\n - Annual work-life stipends for:\n \n - Wellness stipend for gym, massage/chiropractor, personal training, etc.\n \n - Learning and development stipend\n\n - Company-wide off-sites and team off-sites\n\n - Competitive compensation, company stock options and 401k\n\nWRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nBy submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice https://writer.com/legal/candidate-privacy-notice/."},{"id":"b69a7c74-861f-4265-a5fa-8bc27f47d0c0","title":"Software quality engineer (UK)","department":"Engineering, product & design","team":"Engineering","employmentType":"FullTime","location":"London, UK","secondaryLocations":[],"publishedAt":"2026-05-28T21:50:33.077+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"England","addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/writer/b69a7c74-861f-4265-a5fa-8bc27f47d0c0","applyUrl":"https://jobs.ashbyhq.com/writer/b69a7c74-861f-4265-a5fa-8bc27f47d0c0/application","descriptionHtml":"π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
Are you passionate about ensuring the highest quality for cutting-edge generative AI applications? As a software quality engineer at WRITER, you'll play a critical role in shaping the reliability, performance, and trustworthiness of our AI-powered work orchestration platform. Youβll be at the forefront of defining and implementing rigorous quality strategies for our enterprise-grade LLMs and AI agents, directly impacting how hundreds of global companies unlock transformational value through AI. This is a unique chance to dive deep into the unique challenges of AI quality assurance and make a tangible difference in a rapidly evolving field.
This is a hybrid role based out of our London, San Francisco, Seattle, and New York City hubs. You will report directly to the director of engineering.
π¦Έπ»ββοΈ What you'll do
Define and implement comprehensive quality assurance strategies and test plans for our AI agents and LLM-powered applications, ensuring exceptional product reliability and performance.
Designing and developing automation frameworks: creating robust, scalable, and maintainable automated test frameworks from scratch or enhancing existing ones. Youβll need proficiency in at least one language like Typsecript, Python.
Collaborate closely with product managers, machine learning engineers, and data scientists to understand complex AI features and model behaviors, translating them into effective test cases and validation criteria.
Drive the continuous improvement of our testing processes and infrastructure, integrating automated checks within our CI/CD pipelines to ensure rapid, high-quality releases.
Identify, document, and track software defects and inconsistencies, performing root cause analysis to provide actionable feedback to development teams.
Monitor production systems and AI model performance, proactively identifying potential issues and contributing to post-release quality validation.
Champion quality best practices across engineering teams, fostering a culture of ownership and continuous improvement in delivering world-class AI solutions.
Designing, managing, and maintaining test data strategies and mock services to ensure stable, isolated, and repeatable test execution.
Experience designing, developing, or integrating agentic AI systems, AI skills, and the Model Context Protocol (MCP).
Manage the full defect lifecycle by analyzing customer feedback and debugging logs to identify, prioritize, and track software bugs, collaborating closely with development teams to ensure timely resolution.
βοΈ What you need
5+ years of hands-on experience in software quality assurance or engineering, with a strong focus on testing complex distributed systems or AI/ML applications.
5+ years of experience working with GitHub actions
Proficiency in programming languages like Python or Typescript for test automation, and experience with modern testing frameworks such as Playwright.
Solid understanding of AI/ML concepts, including model evaluation metrics, data pipelines, and the unique challenges of testing generative AI outputs.
Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes) in a CI/CD environment is a big plus.
Exceptional analytical skills to dissect complex problems and a keen eye for detail, ensuring no bug goes unnoticed.
A collaborative spirit that helps you Connect cross-functional teams to common quality goals, Challenge existing assumptions to build better systems, and Own the end-to-end quality of our products.
Demonstrated ability to drive initiatives independently and thrive in a fast-paced, evolving startup environment.
π© Benefits & perks (UK full-time employees):
Generous PTO, plus company holidays
Comprehensive medical and dental insurance
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Competitive pension scheme and company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation and company stock options
π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About this role
Weβre looking for a collaborative and builder-oriented enterprise sales rep experienced at helping prospective customers at large companies navigate the evaluation, business case development, and procurement of transformative technology.
Your objective will be to help convert enterprise prospects (3K-8K FTE, although tilted towards Fortune 1000) who are active in our trials or who request a sales demo from our website or within our product. While most of your pipeline will come inbound, you'll also be responsible for generating pipeline from ideal customer profile (ICP) accounts within your account set.
Your positivity, sense of curiosity, and ability to create champions from early adopters in the AI space will help shape our entire culture.
This is a hybrid role based out of our London hub. You'll be reporting to our RVP.
π¦Έπ»ββοΈ Your responsibilities
Develop a deep understanding of our users and why they are exploring WRITER
Become a trusted product specialist, educating users on how to set up WRITER to unlock value, going hands-on where needed
Become an expert in the wide range of use cases in which WRITER can drive business transformation across different industries
Qualify inbound leads and guide them through the evaluation process
Generate pipeline from ICP accounts via value-driven outbounding
Guide prospects through trials with clear criteria for success; pull in key stakeholders early and help the team reach Buy consensus
Collect and share product insights that help product identify both scalable and unscalable ways to educate and activate the user base on the product
Lead champions through their internal budgeting, legal, security, and procurement processes (this is an evangelical sale where there is rarely an existing line item for the solution)
βοΈ Is this you?
5+ years in a B2B SaaS closing role focused on Enterprise (6k+ employees); extra points for experience selling to leadership in marketing, brand, product at Fortune 1000 companies
Demonstrable, consistent performance meeting and exceeding quota
Experience helping prospects build a business case to secure executive sponsorship
Experience with value-based selling (but still know the product almost as well as CS π€)
Experience working with legal, security, and/or procurement teams to win deals
Strong written and verbal communication skills
Strong sales process: you are thoughtful about how to make sales repeatable for yourself
Comfortable asking the tough questions, working cross-departmentally, and working under high pressure
Record of building strong and lasting customer relationships
Extremely organized and self-motivated; a detailed note-taker
Knowledge of editorial processes a huge plus: if you edited your high school newspaper or majored in English Literature, can you pretty please apply?
π© Benefits & perks (UK full-time employees):
Generous PTO, plus company holidays
Comprehensive medical and dental insurance
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Competitive pension scheme and company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation and company stock options
π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
WRITER is looking for a customer success professional who will own deployment and activation success across a customer portfolio. You'll embed deeply into your customers' organizations, understand their business objectives, and build the programs, communities, and frameworks that turn AI investment into measurable outcomes. You'll partner closely with a Transformation lead to identify the right WRITER capabilities for each use case, then design and execute the strategies that drive meaningful adoption: building champion networks, running customized workshops, and advising customers on how to scale their AI programs over time.
The ideal candidate brings a builder's mindset to customer success: you're not waiting for customers to engage, you're creating the conditions for it.
This is a hybrid role based in our Chicago and Austin hubs.
π¦Έπ»ββοΈ What you'll do
Own activation and platform success
Deeply understand each customer's specific use cases, business objectives, and success metrics
Build and co-develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impact
Design and execute activation strategies that drive measurable platform adoption and business outcomes
Implement champion programs, office hours, usage dashboards, customized trainings, and workshops
Build champion communities
Create advocate networks and champion communities within customer organizations
Establish power user communities that drive peer-to-peer learning
Train internal customer trainers to scale enablement
Design innovative customer experiences that deepen engagement
Lead educational workshops & live events
Facilitate dynamic live and virtual training sessions tailored to diverse audiences
Partner with curriculum team while owning customization and delivery for your customers
Create memorable learning experiences that inspire action and drive adoption
Continuously improve & collaborate
Refine materials based on customer feedback and adoption data
Work cross-functionally to understand evolving customer needs
Identify gaps and champion new training opportunities
Build deep relationships with customer stakeholders and executive sponsors
βοΈ What you need
Customer success & activation expertise
At least 5 years of proven track record owning activation success and driving measurable adoption outcomes
Deep experience understanding customer use cases: you discover, map, and leverage specific workflows and business objectives
Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops
Success building advocate networks and power user communities
Ability to connect platform usage to business outcomes and articulate ROI
AI & technical proficiency
Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases, working hands-on alongside business stakeholders
Comfortable understanding technical concepts and communicating them effectively to varied audiences
Ability to demonstrate use cases and articulate business value
Facilitation & education skills
Expertise delivering virtual and live instructor-led workshops
Skilled at tailoring content and delivery to diverse audiences based on their use cases
Ability to partner effectively with curriculum teams while owning customization and delivery
Collaboration & growth
Excellence building relationships with stakeholders at all levels
Strong program management skills and natural advisor mindset
Thrive in fast-paced environments; comfortable with experimentation
Self-aware, feedback-driven, and committed to continuous growth
Travel Requirements: 25% domestic and international travel may be required.
π© Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
","descriptionPlain":"π About WRITER\nWRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.\n\n\n\nFounded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.\n\n\nπ About the role\n\nWRITER is looking for a customer success professional who will own deployment and activation success across a customer portfolio. You'll embed deeply into your customers' organizations, understand their business objectives, and build the programs, communities, and frameworks that turn AI investment into measurable outcomes. You'll partner closely with a Transformation lead to identify the right WRITER capabilities for each use case, then design and execute the strategies that drive meaningful adoption: building champion networks, running customized workshops, and advising customers on how to scale their AI programs over time.\n\n\n\nThe ideal candidate brings a builder's mindset to customer success: you're not waiting for customers to engage, you're creating the conditions for it.\n\n\n\nThis is a hybrid role based in our Chicago and Austin hubs.\n\n\n\nπ¦Έπ»ββοΈ What you'll do\n\nOwn activation and platform success\n\n - Deeply understand each customer's specific use cases, business objectives, and success metrics\n\n - Build and co-develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impact\n\n - Design and execute activation strategies that drive measurable platform adoption and business outcomes\n\n - Implement champion programs, office hours, usage dashboards, customized trainings, and workshops\n\nBuild champion communities\n\n - Create advocate networks and champion communities within customer organizations\n\n - Establish power user communities that drive peer-to-peer learning\n\n - Train internal customer trainers to scale enablement\n\n - Design innovative customer experiences that deepen engagement\n\nLead educational workshops & live events\n\n - Facilitate dynamic live and virtual training sessions tailored to diverse audiences\n\n - Partner with curriculum team while owning customization and delivery for your customers\n\n - Create memorable learning experiences that inspire action and drive adoption\n\nContinuously improve & collaborate\n\n - Refine materials based on customer feedback and adoption data\n\n - Work cross-functionally to understand evolving customer needs\n\n - Identify gaps and champion new training opportunities\n\n - Build deep relationships with customer stakeholders and executive sponsors\n\n\n\nβοΈ What you need\n\nCustomer success & activation expertise\n\n - At least 5 years of proven track record owning activation success and driving measurable adoption outcomes\n\n - Deep experience understanding customer use cases: you discover, map, and leverage specific workflows and business objectives\n\n - Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops\n\n - Success building advocate networks and power user communities\n\n - Ability to connect platform usage to business outcomes and articulate ROI\n\nAI & technical proficiency\n\n - Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases, working hands-on alongside business stakeholders\n\n - Comfortable understanding technical concepts and communicating them effectively to varied audiences\n\n - Ability to demonstrate use cases and articulate business value\n\nFacilitation & education skills\n\n - Expertise delivering virtual and live instructor-led workshops\n\n - Skilled at tailoring content and delivery to diverse audiences based on their use cases\n\n - Ability to partner effectively with curriculum teams while owning customization and delivery\n\nCollaboration & growth\n\n - Excellence building relationships with stakeholders at all levels\n\n - Strong program management skills and natural advisor mindset\n\n - Thrive in fast-paced environments; comfortable with experimentation\n\n - Self-aware, feedback-driven, and committed to continuous growth\n\n\nNOTE\n\nTravel Requirements: 25% domestic and international travel may be required.\n\n\nπ© Benefits & perks (US Full-time employees)\n\n - Generous PTO, plus company holidays\n\n - Medical, dental, and vision coverage for you and your family\n\n - Paid parental leave for all parents (16 weeks)\n\n - Fertility and family planning support\n\n - Early-detection cancer testing through Galleri https://www.galleri.com/partner/writer\n\n - Flexible spending account and dependent FSA options\n\n - Health savings account for eligible plans with company contribution\n\n - Annual work-life stipends for:\n \n - Wellness stipend for gym, massage/chiropractor, personal training, etc.\n \n - Learning and development stipend\n\n - Company-wide off-sites and team off-sites\n\n - Competitive compensation, company stock options and 401k\n\nWRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nBy submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice https://writer.com/legal/candidate-privacy-notice/."},{"id":"100b3aec-e337-4df7-998a-479c6d8ea452","title":"AI research scientist","department":"Engineering, product & design","team":"Engineering","employmentType":"FullTime","location":"San Francisco, CA","secondaryLocations":[{"location":"Seattle, WA","address":{"postalAddress":{"addressRegion":"WA","addressCountry":"United States","addressLocality":"Seattle"}}},{"location":"New York City, NY","address":{"postalAddress":{"addressRegion":"New York","addressCountry":"United States","addressLocality":"New York City"}}}],"publishedAt":"2026-06-17T16:36:31.743+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/writer/100b3aec-e337-4df7-998a-479c6d8ea452","applyUrl":"https://jobs.ashbyhq.com/writer/100b3aec-e337-4df7-998a-479c6d8ea452/application","descriptionHtml":"WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
AI research at WRITER isn't just about publishing papers β it's about building the scientific foundation that powers some of the most ambitious enterprise AI deployments in the world. As an AI research scientist, you'll be at the center of that work. You'll drive a high-impact research agenda focused on large language models, agentic reasoning, and the system-level capabilities that make AI genuinely useful at enterprise scale. This is a rare opportunity to do research that matters twice over β advancing the field and shipping directly into products used by hundreds of thousands of people every day.
We're at an inflection point. Enterprises are moving from experimenting with AI to deeply embedding it across their operations, and WRITER's models are the engine making that possible. The work you do here β on post-training, planning, multi-step reasoning, and agentic workflows β will directly shape how the next generation of enterprise AI behaves, performs, and scales. You'll have the resources, infrastructure, and cross-functional support to pursue ambitious ideas and bring them to life quickly.
This role is hybrid, based out of our San Francisco or New York City hub. You'll report to our VP of AI research.
*Please note: role is open to Senior, Staff, and Sr. Staff applicants
Lead an independent, high-impact research agenda on large language models and agentic systems, owning projects from early hypothesis through model training, evaluation, and production deployment
Design and execute large-scale post-training experiments using supervised fine-tuning, reinforcement learning from human feedback (RLHF), RLAIF, DPO, and emerging alignment techniques β with a focus on improving multi-step reasoning, planning, and tool use in enterprise agentic workflows
Build novel evaluation benchmarks and methodologies that push beyond existing limitations, establishing rigorous measures for how well models perform on complex, real-world enterprise tasks
Develop scalable data synthesis and curation pipelines that generate the high-quality training signal driving model improvement β including LLM-as-judge frameworks, synthetic data generation, and adversarial dataset construction
Shape WRITER's model architecture and training roadmap by translating your research insights into concrete improvements to our enterprise-grade LLMs, working hand-in-hand with research engineering and product teams
Publish and present original research at top-tier venues β NeurIPS, ICLR, ICML, ACL, and others β representing WRITER at the frontier of the field and contributing to the broader scientific community
Mentor and uplevel fellow researchers and engineers on the team, helping set a high bar for scientific rigor, experimental design, and research culture
7+ years of hands-on ML research experience, with deep expertise in large language model pre-training and post-training β you've trained models at scale, debugged distributed jobs, and shipped improvements that made a measurable difference
A Ph.D. in Computer Science, Machine Learning, NLP, or a related field β or equivalent demonstrated research experience with a strong portfolio of independent, published work
Expert-level knowledge of post-training methods including SFT, RLHF, RLAIF, DPO, GRPO, and related alignment and reasoning techniques, with a track record of applying them to real, production-grade systems
Strong command of Python and PyTorch (or JAX), with the engineering depth to build and scale training pipelines, evaluation infrastructure, and data synthesis workflows yourself β not just direct others to do it
A meaningful publication record at competitive ML/AI venues (NeurIPS, ICLR, ICML, ACL, EMNLP, or equivalent), evidencing your ability to originate ideas and execute on a multi-month research agenda independently
Hands-on experience designing or evaluating agentic systems β models that plan, reason through multi-step tasks, use tools, and recover gracefully from errors β with a nuanced understanding of where they break and how to fix them
The instincts and orientation that match WRITER's values: you Connect β you collaborate openly across research, engineering, and product and communicate complex ideas with clarity to both technical and non-technical audiences; you Challenge β you ask the hard questions, push back on conventional wisdom, and pursue the research directions others haven't tried yet; you Own β you drive your projects end-to-end with urgency, take accountability for results, and care deeply about the impact your work has on real customers
π© Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
","descriptionPlain":"π ABOUT WRITER\n\nWRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.\n\nFounded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.\n\nΒ \nΒ \n\n\nπ ABOUT THE ROLE\n\nAI research at WRITER isn't just about publishing papers β it's about building the scientific foundation that powers some of the most ambitious enterprise AI deployments in the world. As an AI research scientist, you'll be at the center of that work. You'll drive a high-impact research agenda focused on large language models, agentic reasoning, and the system-level capabilities that make AI genuinely useful at enterprise scale. This is a rare opportunity to do research that matters twice over β advancing the field and shipping directly into products used by hundreds of thousands of people every day.\n\nWe're at an inflection point. Enterprises are moving from experimenting with AI to deeply embedding it across their operations, and WRITER's models are the engine making that possible. The work you do here β on post-training, planning, multi-step reasoning, and agentic workflows β will directly shape how the next generation of enterprise AI behaves, performs, and scales. You'll have the resources, infrastructure, and cross-functional support to pursue ambitious ideas and bring them to life quickly.\n\n\n\nThis role is hybrid, based out of our San Francisco or New York City hub. You'll report to our VP of AI research.\n\n*Please note: role is open to Senior, Staff, and Sr. Staff applicants\n\nΒ \nΒ \n\n\nπ¦Έπ»ββοΈ WHAT YOU'LL DO\n\n - Lead an independent, high-impact research agenda on large language models and agentic systems, owning projects from early hypothesis through model training, evaluation, and production deployment\n\n - Design and execute large-scale post-training experiments using supervised fine-tuning, reinforcement learning from human feedback (RLHF), RLAIF, DPO, and emerging alignment techniques β with a focus on improving multi-step reasoning, planning, and tool use in enterprise agentic workflows\n\n - Build novel evaluation benchmarks and methodologies that push beyond existing limitations, establishing rigorous measures for how well models perform on complex, real-world enterprise tasks\n\n - Develop scalable data synthesis and curation pipelines that generate the high-quality training signal driving model improvement β including LLM-as-judge frameworks, synthetic data generation, and adversarial dataset construction\n\n - Shape WRITER's model architecture and training roadmap by translating your research insights into concrete improvements to our enterprise-grade LLMs, working hand-in-hand with research engineering and product teams\n\n - Publish and present original research at top-tier venues β NeurIPS, ICLR, ICML, ACL, and others β representing WRITER at the frontier of the field and contributing to the broader scientific community\n\n - Mentor and uplevel fellow researchers and engineers on the team, helping set a high bar for scientific rigor, experimental design, and research culture\n\nΒ \nΒ \n\n\nβοΈ WHAT YOU NEED\n\n - 7+ years of hands-on ML research experience, with deep expertise in large language model pre-training and post-training β you've trained models at scale, debugged distributed jobs, and shipped improvements that made a measurable difference\n\n - A Ph.D. in Computer Science, Machine Learning, NLP, or a related field β or equivalent demonstrated research experience with a strong portfolio of independent, published work\n\n - Expert-level knowledge of post-training methods including SFT, RLHF, RLAIF, DPO, GRPO, and related alignment and reasoning techniques, with a track record of applying them to real, production-grade systems\n\n - Strong command of Python and PyTorch (or JAX), with the engineering depth to build and scale training pipelines, evaluation infrastructure, and data synthesis workflows yourself β not just direct others to do it\n\n - A meaningful publication record at competitive ML/AI venues (NeurIPS, ICLR, ICML, ACL, EMNLP, or equivalent), evidencing your ability to originate ideas and execute on a multi-month research agenda independently\n\n - Hands-on experience designing or evaluating agentic systems β models that plan, reason through multi-step tasks, use tools, and recover gracefully from errors β with a nuanced understanding of where they break and how to fix them\n\n - The instincts and orientation that match WRITER's values: you Connect β you collaborate openly across research, engineering, and product and communicate complex ideas with clarity to both technical and non-technical audiences; you Challenge β you ask the hard questions, push back on conventional wisdom, and pursue the research directions others haven't tried yet; you Own β you drive your projects end-to-end with urgency, take accountability for results, and care deeply about the impact your work has on real customers\n\n\nπ© Benefits & perks (US Full-time employees)\n\n - Generous PTO, plus company holidays\n\n - Medical, dental, and vision coverage for you and your family\n\n - Paid parental leave for all parents (16 weeks)\n\n - Fertility and family planning support\n\n - Early-detection cancer testing through Galleri https://www.galleri.com/partner/writer\n\n - Flexible spending account and dependent FSA options\n\n - Health savings account for eligible plans with company contribution\n\n - Annual work-life stipends for:\n \n - Wellness stipend for gym, massage/chiropractor, personal training, etc.\n \n - Learning and development stipend\n\n - Company-wide off-sites and team off-sites\n\n - Competitive compensation, company stock options and 401k\n\nWRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nBy submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice https://writer.com/legal/candidate-privacy-notice/."},{"id":"d5644b6a-7fdf-430d-9746-e798caca7753","title":"Director, solutions architecture ","department":"Engineering, product & design","team":"Solutions architect","employmentType":"FullTime","location":"San Francisco, CA","secondaryLocations":[],"publishedAt":"2026-06-23T15:48:46.256+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/writer/d5644b6a-7fdf-430d-9746-e798caca7753","applyUrl":"https://jobs.ashbyhq.com/writer/d5644b6a-7fdf-430d-9746-e798caca7753/application","descriptionHtml":"π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
At WRITER, we're not just building the future of enterprise AI; we're actively orchestrating it. The director, solutions architecture plays a pivotal role in this journey, leading a team of exceptional solutions architects who empower our enterprise customers to unlock the full potential of our cutting-edge generative AI platform. Youβll be at the forefront of driving AI transformation, moving beyond theoretical discussions to hands-on deployment and measurable impact. This is your chance to lead, mentor, and inspire a team dedicated to solving complex business challenges with innovative AI solutions, directly influencing customer success and WRITER's rapid growth.
This is a full-time, hybrid role based out of our San Francisco hub. You will report directly to the VP of solutions architecture.
π¦Έπ»ββοΈ What you'll do
Lead and empower a team of highly skilled solutions architects, fostering their technical growth and career development across complex enterprise AI engagements
Drive the successful adoption and deployment of WRITER's generative AI platform by overseeing key pre-sales technical engagements, including use case discovery, proof-of-concept execution, and value realization for strategic customers
Partner closely with sales leadership and go-to-market teams to develop strategic account plans, define compelling technical value propositions, and accelerate pipeline growth for WRITER's solutions
Act as an executive technical sponsor for WRITERβs most strategic accounts, building strong relationships with C-level stakeholders and becoming their trusted advisor in AI strategy and implementation
Influence WRITER's product roadmap by gathering critical market insights and customer feedback, ensuring our platform continuously addresses evolving enterprise AI needs
Architect robust, scalable, and secure AI solutions for diverse enterprise environments, integrating WRITER's platform with complex customer data ecosystems and existing technical stacks
Transform how we facilitate customer evaluations and proofs of concept, implementing best practices and scalable processes that demonstrate clear ROI and accelerate time-to-value for our clients
βοΈ What you need
A minimum of 8 years of experience in a customer-facing technical role, with at least 4 years in a management capacity leading a pre-sales or solutions architecture team focused on enterprise software, cloud, or AI solutions
Proven expertise in leading and scaling a solutions architecture or sales engineering organization within a high-growth, fast-paced technology company, ideally blending startup agility with enterprise best practices
Deep technical proficiency in generative AI, large language models (LLMs), machine learning, and cloud-native architectures (AWS, Azure, GCP), coupled with hands-on experience in Python or similar scripting languages
Demonstrated ability to manage complex implementations of AI/ML solutions, understanding data pipelines, model deployment, security, and compliance in diverse, large-scale enterprise environments
Exceptional communication, presentation, and interpersonal skills, capable of translating intricate technical concepts into clear business value for executive and technical audiences, while also mentoring your team to do the same
A strategic mindset, constantly looking for opportunities to innovate, optimize processes, and drive measurable impact across customer engagements and internal team operations
A passionate commitment to our values at WRITER: Connect, by building strong relationships with customers and colleagues; Challenge, by pushing boundaries and fostering continuous improvement; and Own, by taking responsibility for results and driving them to completion
π© Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
","descriptionPlain":"π About WRITER\n\nWRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.\n\nFounded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.\n\n\n\nπ About the role\n\nAt WRITER, we're not just building the future of enterprise AI; we're actively orchestrating it. The director, solutions architecture plays a pivotal role in this journey, leading a team of exceptional solutions architects who empower our enterprise customers to unlock the full potential of our cutting-edge generative AI platform. Youβll be at the forefront of driving AI transformation, moving beyond theoretical discussions to hands-on deployment and measurable impact. This is your chance to lead, mentor, and inspire a team dedicated to solving complex business challenges with innovative AI solutions, directly influencing customer success and WRITER's rapid growth.\n\nThis is a full-time, hybrid role based out of our San Francisco hub. You will report directly to the VP of solutions architecture.\n\n\n\nπ¦Έπ»ββοΈ What you'll do\n\n - Lead and empower a team of highly skilled solutions architects, fostering their technical growth and career development across complex enterprise AI engagements\n\n - Drive the successful adoption and deployment of WRITER's generative AI platform by overseeing key pre-sales technical engagements, including use case discovery, proof-of-concept execution, and value realization for strategic customers\n\n - Partner closely with sales leadership and go-to-market teams to develop strategic account plans, define compelling technical value propositions, and accelerate pipeline growth for WRITER's solutions\n\n - Act as an executive technical sponsor for WRITERβs most strategic accounts, building strong relationships with C-level stakeholders and becoming their trusted advisor in AI strategy and implementation\n\n - Influence WRITER's product roadmap by gathering critical market insights and customer feedback, ensuring our platform continuously addresses evolving enterprise AI needs\n\n - Architect robust, scalable, and secure AI solutions for diverse enterprise environments, integrating WRITER's platform with complex customer data ecosystems and existing technical stacks\n\n - Transform how we facilitate customer evaluations and proofs of concept, implementing best practices and scalable processes that demonstrate clear ROI and accelerate time-to-value for our clients\n\n\n\nβοΈ What you need\n\n - A minimum of 8 years of experience in a customer-facing technical role, with at least 4 years in a management capacity leading a pre-sales or solutions architecture team focused on enterprise software, cloud, or AI solutions\n\n - Proven expertise in leading and scaling a solutions architecture or sales engineering organization within a high-growth, fast-paced technology company, ideally blending startup agility with enterprise best practices\n\n - Deep technical proficiency in generative AI, large language models (LLMs), machine learning, and cloud-native architectures (AWS, Azure, GCP), coupled with hands-on experience in Python or similar scripting languages\n\n - Demonstrated ability to manage complex implementations of AI/ML solutions, understanding data pipelines, model deployment, security, and compliance in diverse, large-scale enterprise environments\n\n - Exceptional communication, presentation, and interpersonal skills, capable of translating intricate technical concepts into clear business value for executive and technical audiences, while also mentoring your team to do the same\n\n - A strategic mindset, constantly looking for opportunities to innovate, optimize processes, and drive measurable impact across customer engagements and internal team operations\n\n - A passionate commitment to our values at WRITER: Connect, by building strong relationships with customers and colleagues; Challenge, by pushing boundaries and fostering continuous improvement; and Own, by taking responsibility for results and driving them to completion\n\n\nπ© Benefits & perks (US Full-time employees)\n\n - Generous PTO, plus company holidays\n\n - Medical, dental, and vision coverage for you and your family\n\n - Paid parental leave for all parents (16 weeks)\n\n - Fertility and family planning support\n\n - Early-detection cancer testing through Galleri https://www.galleri.com/partner/writer\n\n - Flexible spending account and dependent FSA options\n\n - Health savings account for eligible plans with company contribution\n\n - Annual work-life stipends for:\n \n - Wellness stipend for gym, massage/chiropractor, personal training, etc.\n \n - Learning and development stipend\n\n - Company-wide off-sites and team off-sites\n\n - Competitive compensation, company stock options and 401k\n\nWRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nBy submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice https://writer.com/legal/candidate-privacy-notice/."},{"id":"16000214-46f6-4f61-bd18-8a53553b4522","title":"Global payroll manager","department":"People","team":"People general","employmentType":"FullTime","location":"San Francisco, CA","secondaryLocations":[],"publishedAt":"2026-07-09T19:25:39.357+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/writer/16000214-46f6-4f61-bd18-8a53553b4522","applyUrl":"https://jobs.ashbyhq.com/writer/16000214-46f6-4f61-bd18-8a53553b4522/application","descriptionHtml":"π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
We're looking for a hands-on, detail-obsessed global payroll manager to join our team. This is a high-ownership individual contributor role that sits at the intersection of finance and human resources.
You will own end-to-end payroll for a multi-entity, multi-currency, multi-regulatory environment spanning the US, UK, Canada, Singapore, the UAE, and a growing set of Employer of Record (EOR) countries across Europe. You'll also manage contractor payroll and oversee 401(k) and pension administration.
This is a role for someone who is energized by complexity β who sees a fragmented global payroll landscape and wants to bring order, accuracy, and scale to it.
π¦Έπ»ββοΈ What youβll do
End-to-end payroll execution across all of WRITERβs active entities and pay schedules, including multi-state US payroll with varying pay frequencies, and commission cycles; UK PAYE with HMRC filings, National Insurance contributions, pension auto-enrolment, and statutory pay calculations; Canadian federal and provincial remittances, Record of Employment filings, and CPP/EI; Singapore CPF contributions, MOM compliance, and IR8A filings; UAE WPS compliance and gratuity calculations; and contractor payroll with IC agreements, payment schedules, and 1099-equivalent filings.
You will coordinate with each EOR provider, validate invoices against actuals, and resolve discrepancies β turning a high-volume, distributed model into an auditable workflow.
You own the processing of the payments, and support the finance teamβs general ledger journals, month-end reconciliations, and variance analysis.
You will work closely with the finance team to ensure payroll liabilities, accruals, and actual disbursements are reflected accurately across entities.
You will manage cycle-by-cycle processing for variable compensation, working directly with Finance and Revenue Operations to ensure timing, accuracy, and correct tax withholding
You will stay ahead of β not just keep up with β evolving payroll tax requirements across every jurisdiction WRITER operates in.
You will manage W-2s, P60s, P45s, T4s, and other international equivalents, and ensure our regulatory filings are complete, accurate, and on time across monthly, quarterly and annual cycles.
You will reconcile benefits deductions against carrier invoices and manage international statutory leave top-up calculations across jurisdictions with varying leave frameworks.
As Writer expands, you will lead new country setup for Payroll operations: systems configuration, testing, and end to end cycle execution.
You will be a trusted resource for employees navigating payroll questions, tax situations, payslip discrepancies, and equity withholding β especially during peak seasons like tax filing and open enrollment.
You will identify manual inefficiencies and build scalable workflows that integrate cleanly with Finance and HR systems.
βοΈ What you need
6β10+ years of payroll experience, ideally in a high-growth, global technology company
Experience with Rippling Payroll
Strong command of US multi-state payroll β multi-frequency schedules, state-specific compliance
International payroll experience across at least two of: UK, Canada, Singapore, or UAE
Experience managing EOR and third-party payroll vendors β coordinating across providers, reviewing outputs for accuracy, and holding vendors to a high standard
Regulatory expertise and compliance instincts β you research evolving requirements proactively, not reactively
Systems proficiency, and aptitude for learning new tools quickly
Analytical rigor and documentation habits β high accuracy, strong attention to detail, and a paper trail you'd be comfortable showing an auditor
Clear, effective communication β able to partner with Finance, Legal, and People teams, and equally able to explain a payroll discrepancy to an employee who just wants to understand their payslip
Proactive, systems-minded approach β you spot inefficiencies before they become problems, and you're energized by building better processes
Even better ifβ¦
Familiarity with equity compensation tax and withholding (RSUs, options)
Experience supporting global entity setup and new-country payroll launches
CPP (Certified Payroll Professional) or equivalent certification
Experience designing or managing scalable payroll audits and internal controls
Background working with shadow payrolls or complex expatriate payroll arrangements
Payroll accounting fundamentals β you are comfortable with GL journals, month-end reconciliations, and can speak the language of Accounting
π© Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
","descriptionPlain":"π About WRITER\n\nWRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.\n\nΒ \n\nFounded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.\n\n\nπ About the role\n\nWe're looking for a hands-on, detail-obsessed global payroll manager to join our team. This is a high-ownership individual contributor role that sits at the intersection of finance and human resources.\n\nYou will own end-to-end payroll for a multi-entity, multi-currency, multi-regulatory environment spanning the US, UK, Canada, Singapore, the UAE, and a growing set of Employer of Record (EOR) countries across Europe. You'll also manage contractor payroll and oversee 401(k) and pension administration.\n\nThis is a role for someone who is energized by complexity β who sees a fragmented global payroll landscape and wants to bring order, accuracy, and scale to it.\n\n\n\nπ¦Έπ»ββοΈ What youβll do\n\n - End-to-end payroll execution across all of WRITERβs active entities and pay schedules, including multi-state US payroll with varying pay frequencies, and commission cycles; UK PAYE with HMRC filings, National Insurance contributions, pension auto-enrolment, and statutory pay calculations; Canadian federal and provincial remittances, Record of Employment filings, and CPP/EI; Singapore CPF contributions, MOM compliance, and IR8A filings; UAE WPS compliance and gratuity calculations; and contractor payroll with IC agreements, payment schedules, and 1099-equivalent filings.\n\n - You will coordinate with each EOR provider, validate invoices against actuals, and resolve discrepancies β turning a high-volume, distributed model into an auditable workflow.\n\n - You own the processing of the payments, and support the finance teamβs general ledger journals, month-end reconciliations, and variance analysis.\n\n - You will work closely with the finance team to ensure payroll liabilities, accruals, and actual disbursements are reflected accurately across entities.\n\n - You will manage cycle-by-cycle processing for variable compensation, working directly with Finance and Revenue Operations to ensure timing, accuracy, and correct tax withholding\n\n - You will stay ahead of β not just keep up with β evolving payroll tax requirements across every jurisdiction WRITER operates in.\n\n - You will manage W-2s, P60s, P45s, T4s, and other international equivalents, and ensure our regulatory filings are complete, accurate, and on time across monthly, quarterly and annual cycles.\n\n - You will reconcile benefits deductions against carrier invoices and manage international statutory leave top-up calculations across jurisdictions with varying leave frameworks.\n\n - As Writer expands, you will lead new country setup for Payroll operations: systems configuration, testing, and end to end cycle execution.\n\n - You will be a trusted resource for employees navigating payroll questions, tax situations, payslip discrepancies, and equity withholding β especially during peak seasons like tax filing and open enrollment.\n\n - You will identify manual inefficiencies and build scalable workflows that integrate cleanly with Finance and HR systems.\n\n\n\nβοΈ What you need\n\n - 6β10+ years of payroll experience, ideally in a high-growth, global technology company\n\n - Experience with Rippling Payroll\n\n - Strong command of US multi-state payroll β multi-frequency schedules, state-specific compliance\n\n - International payroll experience across at least two of: UK, Canada, Singapore, or UAE\n\n - Experience managing EOR and third-party payroll vendors β coordinating across providers, reviewing outputs for accuracy, and holding vendors to a high standard\n\n - Regulatory expertise and compliance instincts β you research evolving requirements proactively, not reactively\n\n - Systems proficiency, and aptitude for learning new tools quickly\n\n - Analytical rigor and documentation habits β high accuracy, strong attention to detail, and a paper trail you'd be comfortable showing an auditor\n\n - Clear, effective communication β able to partner with Finance, Legal, and People teams, and equally able to explain a payroll discrepancy to an employee who just wants to understand their payslip\n\n - Proactive, systems-minded approach β you spot inefficiencies before they become problems, and you're energized by building better processes\n\n\n\nEven better ifβ¦\n\n - Familiarity with equity compensation tax and withholding (RSUs, options)\n\n - Experience supporting global entity setup and new-country payroll launches\n\n - CPP (Certified Payroll Professional) or equivalent certification\n\n - Experience designing or managing scalable payroll audits and internal controls\n\n - Background working with shadow payrolls or complex expatriate payroll arrangements\n\n - Payroll accounting fundamentals β you are comfortable with GL journals, month-end reconciliations, and can speak the language of Accounting\n\nΒ \n\n\nπ© Benefits & perks (US Full-time employees)\n\n - Generous PTO, plus company holidays\n\n - Medical, dental, and vision coverage for you and your family\n\n - Paid parental leave for all parents (16 weeks)\n\n - Fertility and family planning support\n\n - Early-detection cancer testing through Galleri https://www.galleri.com/partner/writer\n\n - Flexible spending account and dependent FSA options\n\n - Health savings account for eligible plans with company contribution\n\n - Annual work-life stipends for:\n \n - Wellness stipend for gym, massage/chiropractor, personal training, etc.\n \n - Learning and development stipend\n\n - Company-wide off-sites and team off-sites\n\n - Competitive compensation, company stock options and 401k\n\nWRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nBy submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice https://writer.com/legal/candidate-privacy-notice/."},{"id":"b3b1ae8d-ec54-45b0-ad9c-d8f4168932c5","title":"People operations manager","department":"People","team":"People general","employmentType":"FullTime","location":"San Francisco, CA","secondaryLocations":[],"publishedAt":"2026-07-09T19:26:15.313+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/writer/b3b1ae8d-ec54-45b0-ad9c-d8f4168932c5","applyUrl":"https://jobs.ashbyhq.com/writer/b3b1ae8d-ec54-45b0-ad9c-d8f4168932c5/application","descriptionHtml":"π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
Writer is building a world-class people function, and we're looking for a people operations manager who brings both depth and range. This is a role for someone who thinks in systems, operates with autonomy, and genuinely loves the craft of operations β from the strategic to the hands-on.
You're not just executing processes; you're designing them. You approach people programs the way an engineer approaches a product: with curiosity, rigor, and a bias toward scalability. You can own a project end-to-end, navigate ambiguity without hand-holding, and still show up as a collaborative, trusted partner to everyone around you.
This role sits at the center of our people team and touches everything β lifecycle, compliance, systems, analytics, and experience. You'll help us build the infrastructure that scales with us as we grow.
π¦Έπ»ββοΈ What youβll do
Lead and continuously improve all stages of the employee lifecycle: pre-boarding, onboarding, role changes, and offboarding.
Define, document, and improve people operations processes and best practices.
Lead people team initiatives from scoping through execution: company events, employee experience programs, policy rollouts, system implementations, and organizational change management.
Lead and implement automation efforts using WRITER's own AI platform β identifying opportunities to streamline processes and connect our people tools into more efficient workflows.
Administer and optimize our HRIS and people tooling. Build and maintain operational dashboards to surface key people metrics
Manage compliance posture across federal, state, and local employment regulations.
Lead internal audits, maintain accurate employee records, update our employee handbook, and develop training and communications to keep the organization aligned with legal and regulatory standards.
Partner with employees and legal counsel to manage visa processing and global mobility cases with accuracy and care.
Navigate sensitive employee relations matters with sound judgment, empathy, and professionalism.
Work closely with recruiting, finance, legal, IT, and compliance to design efficient cross-functional workflows.
βοΈ What you need
7+ years of experience in human resources, people operations, or a closely related operational role β ideally at a high-growth technology company
Demonstrated ability to design and implement processes from scratch, not just inherit and maintain them
Strong project management skills: you're organized, deadline-driven, and comfortable managing multiple workstreams simultaneously
A systems-thinking mindset β you naturally map workflows, look for automation opportunities, and build for scale
Experience with people analytics: building dashboards, tracking trends, and using data to inform strategy
Hands-on experience with HRIS platforms and a track record of improving HR operational systems
Deep knowledge of employment law and HR compliance across federal, state, and local regulations
High emotional and social intelligence β you build genuine relationships across all levels and functions
Excellent written and verbal communication skills; you're a clear, confident presenter
Even better ifβ¦
SHRM-CP, SHRM-SCP, or PHR/SPHR certification
Track record of using AI and automation tools to significantly improve people ops workflow efficiency and employee experience.
Experience building databases or improving HR operational infrastructure
π© Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
","descriptionPlain":"π About WRITER\n\nWRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.\n\n\n\nFounded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.\n\n\n\nπ About the role\n\nWriter is building a world-class people function, and we're looking for a people operations manager who brings both depth and range. This is a role for someone who thinks in systems, operates with autonomy, and genuinely loves the craft of operations β from the strategic to the hands-on.\n\nYou're not just executing processes; you're designing them. You approach people programs the way an engineer approaches a product: with curiosity, rigor, and a bias toward scalability. You can own a project end-to-end, navigate ambiguity without hand-holding, and still show up as a collaborative, trusted partner to everyone around you.\n\nThis role sits at the center of our people team and touches everything β lifecycle, compliance, systems, analytics, and experience. You'll help us build the infrastructure that scales with us as we grow.\n\n\n\nπ¦Έπ»ββοΈ What youβll do\n\n - Lead and continuously improve all stages of the employee lifecycle: pre-boarding, onboarding, role changes, and offboarding.\n\n - Define, document, and improve people operations processes and best practices.\n\n - Lead people team initiatives from scoping through execution: company events, employee experience programs, policy rollouts, system implementations, and organizational change management.\n\n - Lead and implement automation efforts using WRITER's own AI platform β identifying opportunities to streamline processes and connect our people tools into more efficient workflows.\n\n - Administer and optimize our HRIS and people tooling. Build and maintain operational dashboards to surface key people metrics\n\n - Manage compliance posture across federal, state, and local employment regulations.\n\n - Lead internal audits, maintain accurate employee records, update our employee handbook, and develop training and communications to keep the organization aligned with legal and regulatory standards.\n\n - Partner with employees and legal counsel to manage visa processing and global mobility cases with accuracy and care.\n\n - Navigate sensitive employee relations matters with sound judgment, empathy, and professionalism.\n\n - Work closely with recruiting, finance, legal, IT, and compliance to design efficient cross-functional workflows.\n\n\n\nβοΈ What you need\n\n - 7+ years of experience in human resources, people operations, or a closely related operational role β ideally at a high-growth technology company\n\n - Demonstrated ability to design and implement processes from scratch, not just inherit and maintain them\n\n - Strong project management skills: you're organized, deadline-driven, and comfortable managing multiple workstreams simultaneously\n\n - A systems-thinking mindset β you naturally map workflows, look for automation opportunities, and build for scale\n\n - Experience with people analytics: building dashboards, tracking trends, and using data to inform strategy\n\n - Hands-on experience with HRIS platforms and a track record of improving HR operational systems\n\n - Deep knowledge of employment law and HR compliance across federal, state, and local regulations\n\n - High emotional and social intelligence β you build genuine relationships across all levels and functions\n\n - Excellent written and verbal communication skills; you're a clear, confident presenter\n\n\n\nEven better ifβ¦\n\n - SHRM-CP, SHRM-SCP, or PHR/SPHR certification\n\n - Track record of using AI and automation tools to significantly improve people ops workflow efficiency and employee experience.\n\n - Experience building databases or improving HR operational infrastructure\n\n\nπ© Benefits & perks (US Full-time employees)\n\n - Generous PTO, plus company holidays\n\n - Medical, dental, and vision coverage for you and your family\n\n - Paid parental leave for all parents (16 weeks)\n\n - Fertility and family planning support\n\n - Early-detection cancer testing through Galleri https://www.galleri.com/partner/writer\n\n - Flexible spending account and dependent FSA options\n\n - Health savings account for eligible plans with company contribution\n\n - Annual work-life stipends for:\n \n - Wellness stipend for gym, massage/chiropractor, personal training, etc.\n \n - Learning and development stipend\n\n - Company-wide off-sites and team off-sites\n\n - Competitive compensation, company stock options and 401k\n\nWRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nBy submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice https://writer.com/legal/candidate-privacy-notice/."}],"apiVersion":"1"}