The role / impact
As a Lead Engineer within the Internal AI Accelerator Squad, you will be at the forefront of Xero’s transformation into an AI-native company. You will act as a forward-deployed engineer, embedding yourself within various internal business teams to co-design and operationalise agentic AI workflows that remove manual toil and fundamentally reshape how our people work end-to-end.
Your impact extends beyond the code; you will lead the delivery of high-stakes AI agents from discovery to production, while acting as a technical partner and evangelist. By defining the patterns, guardrails, and tooling for intelligent automation, you will create the blueprint that enables the rest of Xero to harness the power of AI safely and effectively.
The team / how they connect
You will join a dedicated, high-velocity squad focused on boosting the adoption of agentic AI and intelligent automation across the global business. The team connects through a shared mission of rapid experimentation and \"vibe-coding,\" working closely with product owners and SMEs to turn complex, messy workflows into elegant, automated solutions.
The team is currently working on / Initially, you will focus on
Designing and iterating on AI agents and workflow orchestrations using tools like Claude, Gemini, and MCP.
Integrating AI systems with core enterprise platforms including Salesforce, Workday, Slack, and NetSuite.
Developing reusable automation patterns and shared templates to be used by the business
Building evaluation and monitoring frameworks to measure performance and ensure the safety of AI-native workflows.
Where and how you can work
At Xero, we embrace a hybrid way of working that prioritises both flexibility and meaningful connection. You will have the autonomy to work from home, supported by regular boost days in our modern office spaces designed to foster collaboration, brainstorming, and team bonding.
Here are some of the things we are looking for
You bring a wealth of experience in building and operating applications or automations within production environments, particularly involving APIs and cloud infrastructure.
Your background includes hands-on delivery of AI-driven solutions such as agents, copilots, or RAG systems using LLMs like Claude or Gemini.
You possess proficiency in programming languages such as Python or TypeScript and feel comfortable navigating SDKs and webhooks.
A systems-thinking approach is part of your toolkit, allowing you to design agents with security, auditability, and controlled blast radius at the forefront.
You have a track record of partnering with non-technical stakeholders to translate business pain points into technical solution designs.
You are a natural coach who enjoys uplifting the AI fluency of those around you through pairing, workshops, and clear communication.
Compensation Philosophy
At Xero, we value the impact and skills you bring to the team. We don’t just hire for a role; we invest in people. We believe in a Total Package philosophy - which means your value isn't just a single number on a paycheque. While base salary is a core component, we look at your compensation through a holistic lens that includes equity, performance incentives, and world-class benefits.
The base salary range for this role in Canada is $240,000 - $260,000 CAD.
Please note that this range represents base salary only. We believe in rewarding our people for their total contribution, which is why we look at compensation through a holistic lens. In addition to base pay, your total package may include:
Variable Pay: Eligibility commissions or equity based on role and performance.
Comprehensive Benefits: World-class health, wellness, and retirement programs.
Xero Perks: Inside Xero Explore our full suite of benefits, from wellbeing initiatives to professional development.
Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role
","descriptionPlain":"The role / impact\n\nAs a Lead Engineer within the Internal AI Accelerator Squad, you will be at the forefront of Xero’s transformation into an AI-native company. You will act as a forward-deployed engineer, embedding yourself within various internal business teams to co-design and operationalise agentic AI workflows that remove manual toil and fundamentally reshape how our people work end-to-end.\n\nYour impact extends beyond the code; you will lead the delivery of high-stakes AI agents from discovery to production, while acting as a technical partner and evangelist. By defining the patterns, guardrails, and tooling for intelligent automation, you will create the blueprint that enables the rest of Xero to harness the power of AI safely and effectively.\n\nThe team / how they connect\n\nYou will join a dedicated, high-velocity squad focused on boosting the adoption of agentic AI and intelligent automation across the global business. The team connects through a shared mission of rapid experimentation and \"vibe-coding,\" working closely with product owners and SMEs to turn complex, messy workflows into elegant, automated solutions.\n\nThe team is currently working on / Initially, you will focus on\n\n - Designing and iterating on AI agents and workflow orchestrations using tools like Claude, Gemini, and MCP.\n\n - Integrating AI systems with core enterprise platforms including Salesforce, Workday, Slack, and NetSuite.\n\n - Developing reusable automation patterns and shared templates to be used by the business\n\n - Building evaluation and monitoring frameworks to measure performance and ensure the safety of AI-native workflows.\n\nWhere and how you can work\n\nAt Xero, we embrace a hybrid way of working that prioritises both flexibility and meaningful connection. You will have the autonomy to work from home, supported by regular boost days in our modern office spaces designed to foster collaboration, brainstorming, and team bonding.\n\nHere are some of the things we are looking for\n\n - You bring a wealth of experience in building and operating applications or automations within production environments, particularly involving APIs and cloud infrastructure.\n\n - Your background includes hands-on delivery of AI-driven solutions such as agents, copilots, or RAG systems using LLMs like Claude or Gemini.\n\n - You possess proficiency in programming languages such as Python or TypeScript and feel comfortable navigating SDKs and webhooks.\n\n - A systems-thinking approach is part of your toolkit, allowing you to design agents with security, auditability, and controlled blast radius at the forefront.\n\n - You have a track record of partnering with non-technical stakeholders to translate business pain points into technical solution designs.\n\n - You are a natural coach who enjoys uplifting the AI fluency of those around you through pairing, workshops, and clear communication.\n\nCompensation Philosophy\n\nAt Xero, we value the impact and skills you bring to the team. We don’t just hire for a role; we invest in people. We believe in a Total Package philosophy - which means your value isn't just a single number on a paycheque. While base salary is a core component, we look at your compensation through a holistic lens that includes equity, performance incentives, and world-class benefits.\n\nThe base salary range for this role in Canada is $240,000 - $260,000 CAD.\n\nPlease note that this range represents base salary only. We believe in rewarding our people for their total contribution, which is why we look at compensation through a holistic lens. In addition to base pay, your total package may include:\n\n - Variable Pay: Eligibility commissions or equity based on role and performance.\n\n - Comprehensive Benefits: World-class health, wellness, and retirement programs.\n\n - Xero Perks: Inside Xero https://careers.xero.com/inside-xero/benefits-wellbeing/ Explore our full suite of benefits, from wellbeing initiatives to professional development.\n\nIndividual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role"},{"id":"8fd4dc62-516c-4233-854e-ca8522833074","title":"Operations Manager - Melio","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"UK: Manchester (Landmark, St Peter's Square, 1 Oxford St)","secondaryLocations":[],"publishedAt":"2026-08-19T13:05:12.325+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"Manchester"}},"jobUrl":"https://jobs.ashbyhq.com/xero/8fd4dc62-516c-4233-854e-ca8522833074","applyUrl":"https://jobs.ashbyhq.com/xero/8fd4dc62-516c-4233-854e-ca8522833074/application","descriptionHtml":"At Xero, we’re here to supercharge small businesses. By making small business more efficient every day, connecting them with big business technology and empowering a community behind them, their potential is limitless. When that happens, we’re not only helping small business, we’ll be building a stronger economy that can change the world.
As the Operations Manager - Melio, you will lead operational strategy and execution across Customer Experience, enabling teams to deliver exceptional customer outcomes while improving efficiency, scalability, and business performance.
You will have accountability for the operational capabilities that support CX teams, including Workforce Management, Quality Assurance, Knowledge Management, Training, and CX Project Management. You will build and evolve the operating model, processes, and insights required to enable teams to scale effectively and deliver against business priorities.
Partnering closely with leaders across Customer Experience, Product, Engineering, Data, Operations, Sales, Customer Success, and Finance, you will connect operational strategy with broader business goals. Through data-driven insights, continuous improvement, and strong cross-functional collaboration, you will identify opportunities, drive execution, and improve the customer and employee experience.
Lead the Operations function supporting Melio Customer Experience teams, ensuring operational capabilities are aligned to business priorities and customer needs.
Develop and execute operational strategies, frameworks, and processes that enable CX teams to scale effectively.
Own operational performance management, establishing meaningful metrics, reporting, and insights to drive accountability and decision making.
Partner with CX Analytics to build dashboards and reporting that provide visibility into customer outcomes, operational health, and business impact.
Lead Workforce Management, Quality Assurance, CX Systems Operations, ensuring alignment and continuous improvement.
Identify opportunities to improve productivity, efficiency, and customer experience through process optimisation, tooling improvements, and operational innovation.
Lead strategic projects and change initiatives, partnering with cross-functional teams to successfully deliver and embed improvements.
Partner with Product and Engineering teams to improve products, processes, and customer experiences through structured feedback loops and operational insights.
Support operational planning, including goal setting, prioritisation, resource planning, and investment decisions.
Act as a trusted advisor to CX and business leaders, providing recommendations based on data, insights, and operational expertise.
Build, coach, and develop a high-performing operations team, creating an environment that supports innovation, inclusion, and career growth.
Proactively understand and manage risks as they relate to your role.
Proactively understand and manage compliance and regulatory obligations for your areas of responsibility.
Melio CX teams have a scalable operating model that enables consistent, high-quality customer experiences.
Operational performance is measured through clear metrics and insights that enable effective prioritisation and decision making.
Improvements to processes, tooling, and ways of working deliver measurable gains in efficiency and customer outcomes.
Cross-functional teams are aligned through effective planning, communication, and execution.
Customer and frontline insights are consistently used to influence product improvements and business decisions.
Strategic operational initiatives are delivered successfully and achieve measurable impact.
Teams are engaged, high performing, and supported to grow and develop.
Critical competencies
Experience
Strategic operational leadership, with the ability to translate business priorities into scalable operating models.
Strong business acumen and understanding of how operational decisions impact customer, employee, and commercial outcomes.
Exceptional stakeholder management skills, with the ability to influence and collaborate across all levels of an organisation.
Strong analytical and problem-solving capability, using data to identify opportunities and drive decisions.
Experience leading change, transformation, and continuous improvement initiatives.
Strong communication skills, with the ability to influence senior stakeholders and clearly articulate operational strategy.
Customer-focused mindset with a passion for improving customer experiences.
Ability to balance strategic leadership with hands-on execution.
Proven experience leading Customer Experience, Customer Operations, or Customer Support functions in a complex, customer-focused environment.
Demonstrated experience building and scaling high-performing teams within a B2B SaaS or technology environment.
Proven experience leading through leaders and developing strong people leadership capability.
Demonstrated experience designing and implementing scalable operational processes, frameworks, and ways of working.
Proven experience driving operational excellence, continuous improvement, and measurable business outcomes.
Demonstrated experience using data, insights, and metrics to influence decision making and improve performance.
Proven experience leading cross-functional initiatives and managing complex change in a fast-paced, evolving environment.
Experience working within financial services, payments, or other highly regulated industries is preferred.
Experience with CX platforms such as Zendesk, analytics and reporting tools such as Tableau, Quality Assurance, and Workforce Management practices is preferred.
B2B FinTech experience is preferred.
The role
You will lead the design and implementation of AI research and production infrastructure at scale, ensuring our systems remain flexible, cost-effective, and robust. By managing technical debt and directing strategies for distributed systems, your technical decisions will directly influence products that serve millions of daily users.
Beyond architecture, your impact lies in lifting the technical capability of the entire AI Products team. You will champion engineering excellence, mentor junior engineers, and collaborate across Xero to enhance data usability, ensuring we solve complex technical challenges with the right methods.
The team / how they connect
You will join the AI Products group, a diverse, globally distributed team of scientists, engineers, product managers, and analysts within our broader Data & Science division. Machine Learning Engineers partner closely with Applied Scientists during the research phase to build interfaces and harnesses that safely transition models from research to production. Together, this collaborative team reduces toil and delivers beautiful, data-driven insights for small businesses.
The team is currently working on
Refactoring complex systems and designing highly scalable, distributed production infrastructure to support next-generation AI features
Harnessing Python, SQL, and distributed processing engines such as Spark or Dask to handle web-scale data workloads
Developing production environments utilizing established AI frameworks, data orchestration tools like Airflow or Prefect, and managing cloud workloads via AWS EMR
Exploring and applying modern Large Language Model technologies to drive continuous product innovation
Where and how you can work
Xero offers a flexible hybrid working model designed to blend the collaboration of office life with the autonomy of remote work. You will have access to our modern office spaces, with expectations around office days and collaborative 'boost days' aligned to help your team connect and ship great code effectively.
Here are some of the things we are looking for
You will bring excellent system design and coding proficiency in Python or alternative languages suited for web-scale AI applications
A deep understanding of distributed processing principles alongside strong SQL capabilities is essential for success
Your exceptional communication skills enable you to easily translate complex technical concepts for both business and technical audiences
Having a natural coaching mindset will allow you to successfully establish engineering standards and mentor junior machine learning colleagues
An eagerness to learn, master, and implement Large Language Model technologies into product features
Experience utilizing frameworks like MLFlow, TensorFlow, or PyTorch, combined with knowledge of data orchestration tools, will be highly valued
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role \n\nYou will lead the design and implementation of AI research and production infrastructure at scale, ensuring our systems remain flexible, cost-effective, and robust. By managing technical debt and directing strategies for distributed systems, your technical decisions will directly influence products that serve millions of daily users.\n\nBeyond architecture, your impact lies in lifting the technical capability of the entire AI Products team. You will champion engineering excellence, mentor junior engineers, and collaborate across Xero to enhance data usability, ensuring we solve complex technical challenges with the right methods.\n\n\n\nThe team / how they connect \n\nYou will join the AI Products group, a diverse, globally distributed team of scientists, engineers, product managers, and analysts within our broader Data & Science division. Machine Learning Engineers partner closely with Applied Scientists during the research phase to build interfaces and harnesses that safely transition models from research to production. Together, this collaborative team reduces toil and delivers beautiful, data-driven insights for small businesses.\n\n\nThe team is currently working on\n\n - Refactoring complex systems and designing highly scalable, distributed production infrastructure to support next-generation AI features\n\n - Harnessing Python, SQL, and distributed processing engines such as Spark or Dask to handle web-scale data workloads\n\n - Developing production environments utilizing established AI frameworks, data orchestration tools like Airflow or Prefect, and managing cloud workloads via AWS EMR\n\n - Exploring and applying modern Large Language Model technologies to drive continuous product innovation\n\n\n\nWhere and how you can work \n\nXero offers a flexible hybrid working model designed to blend the collaboration of office life with the autonomy of remote work. You will have access to our modern office spaces, with expectations around office days and collaborative 'boost days' aligned to help your team connect and ship great code effectively.\n\n\nHere are some of the things we are looking for\n\n - You will bring excellent system design and coding proficiency in Python or alternative languages suited for web-scale AI applications\n\n - A deep understanding of distributed processing principles alongside strong SQL capabilities is essential for success\n\n - Your exceptional communication skills enable you to easily translate complex technical concepts for both business and technical audiences\n\n - Having a natural coaching mindset will allow you to successfully establish engineering standards and mentor junior machine learning colleagues\n\n - An eagerness to learn, master, and implement Large Language Model technologies into product features\n\n - Experience utilizing frameworks like MLFlow, TensorFlow, or PyTorch, combined with knowledge of data orchestration tools, will be highly valued\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"fb5d78f5-cc53-4dcd-b1d9-12f5dff8c14e","title":"Engineer","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"CAN: British Columbia Remote","secondaryLocations":[],"publishedAt":"2026-07-09T20:17:43.915+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}},"jobUrl":"https://jobs.ashbyhq.com/xero/fb5d78f5-cc53-4dcd-b1d9-12f5dff8c14e","applyUrl":"https://jobs.ashbyhq.com/xero/fb5d78f5-cc53-4dcd-b1d9-12f5dff8c14e/application","descriptionHtml":"The role / impact
You will deliver high-quality, impactful software that aligns with team and business goals, always keeping customer needs and outcomes front of mind. By identifying and solving complex, ambiguous problems independently, you will produce robust, high-quality, and scalable software that helps change the world by supporting small businesses. Your daily work will focus on systems, scalability, and engineering quality while collaborating across teams to drive technical excellence and developer efficiency.
Through clear and thoughtful communication, you will ensure stakeholders are well-informed and aligned. You will play a key part in fostering an inclusive team culture by mentoring others and sharing feedback with empathy. Your active participation in planning, delivery, and continuous improvement will contribute directly to the success of the broader Xero community.
The team / how they connect
You will join the Accounting Core team within Product Platforms, which forms the critical foundation underneath core product areas like invoices, bills, payments, and payroll. The team exists to make it easy for other groups across Xero to build on a strong foundation of accounting concepts, data, and libraries safely and efficiently. Operating across Wellington and Vancouver, we collaborate closely to reduce tight coupling, establish clear service boundaries, and accelerate product velocity global-wide.
The team is currently working on / Initially, you will focus on
Transitioning from a monolithic architecture to modern microservices to remove delivery bottlenecks and improve efficiency.
Building and operating services in a production cloud environment utilizing C#, .NET Core, and AWS.
Resolving complex legacy problems, database scalability challenges, and modernizing service interfaces or APIs.
Automating manual processes and applying test-driven and trunk-based development practices.
Where and how you can work
This role is based at our on-site location in Vancouver. We operate on a hybrid model where you will spend one to two days a week in the office for collaborative technical discussions and team alignment, with the flexibility to work from home on the other days. You will also have the opportunity to travel to New Zealand for onboarding after your first couple of weeks.
Here are some of the things we are looking for
You bring proficient backend development experience with one or more programming languages such as C#, .NET, Java, or Go.
A solid understanding of distributed systems concepts, including service-to-service communication, eventual consistency, and resilience patterns belongs in your toolkit.
Your background features practical experience working with relational databases where transactional data integrity and ACID principles are critical.
Having a familiar working knowledge of modern DevOps practices, automated testing, and continuous integration pipelines will help you succeed.
Showing an interest in utilizing modern artificial intelligence tools will enable you to enhance personal productivity and streamline engineering workflows.
You possess strong communication and collaboration skills, with the capacity to manage internal stakeholders like a technical product partner.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Compensation & Total Rewards
At Xero, we value the impact and skills you bring to the team. We believe in a Total Package philosophy - ensuring your value is recognized through a holistic lens that includes base salary, performance incentives, and world-class benefits.
The expected base salary range for this role is 131,800 - 150,000 CAD.
Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.
In addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:
Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.
Comprehensive Benefits: World-class health, wellness, and retirement programs. Xero Perks including Wellbeing days, generous leave, and dedicated professional development budgets.
This is a posting for an existing vacancy.
Xero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken.
","descriptionPlain":"The role / impact\n\nYou will deliver high-quality, impactful software that aligns with team and business goals, always keeping customer needs and outcomes front of mind. By identifying and solving complex, ambiguous problems independently, you will produce robust, high-quality, and scalable software that helps change the world by supporting small businesses. Your daily work will focus on systems, scalability, and engineering quality while collaborating across teams to drive technical excellence and developer efficiency.\n\nThrough clear and thoughtful communication, you will ensure stakeholders are well-informed and aligned. You will play a key part in fostering an inclusive team culture by mentoring others and sharing feedback with empathy. Your active participation in planning, delivery, and continuous improvement will contribute directly to the success of the broader Xero community.\n\nThe team / how they connect\n\nYou will join the Accounting Core team within Product Platforms, which forms the critical foundation underneath core product areas like invoices, bills, payments, and payroll. The team exists to make it easy for other groups across Xero to build on a strong foundation of accounting concepts, data, and libraries safely and efficiently. Operating across Wellington and Vancouver, we collaborate closely to reduce tight coupling, establish clear service boundaries, and accelerate product velocity global-wide.\n\nThe team is currently working on / Initially, you will focus on\n\n - Transitioning from a monolithic architecture to modern microservices to remove delivery bottlenecks and improve efficiency.\n\n - Building and operating services in a production cloud environment utilizing C#, .NET Core, and AWS.\n\n - Resolving complex legacy problems, database scalability challenges, and modernizing service interfaces or APIs.\n\n - Automating manual processes and applying test-driven and trunk-based development practices.\n\nWhere and how you can work\n\nThis role is based at our on-site location in Vancouver. We operate on a hybrid model where you will spend one to two days a week in the office for collaborative technical discussions and team alignment, with the flexibility to work from home on the other days. You will also have the opportunity to travel to New Zealand for onboarding after your first couple of weeks.\n\nHere are some of the things we are looking for\n\n - You bring proficient backend development experience with one or more programming languages such as C#, .NET, Java, or Go.\n\n - A solid understanding of distributed systems concepts, including service-to-service communication, eventual consistency, and resilience patterns belongs in your toolkit.\n\n - Your background features practical experience working with relational databases where transactional data integrity and ACID principles are critical.\n\n - Having a familiar working knowledge of modern DevOps practices, automated testing, and continuous integration pipelines will help you succeed.\n\n - Showing an interest in utilizing modern artificial intelligence tools will enable you to enhance personal productivity and streamline engineering workflows.\n\n - You possess strong communication and collaboration skills, with the capacity to manage internal stakeholders like a technical product partner.\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.\n\nCompensation & Total Rewards\n\nAt Xero, we value the impact and skills you bring to the team. We believe in a Total Package philosophy - ensuring your value is recognized through a holistic lens that includes base salary, performance incentives, and world-class benefits.\n\nThe expected base salary range for this role is 131,800 - 150,000 CAD.\n\nIndividual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.\n\nIn addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:\n\n - Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.\n\n - Comprehensive Benefits: World-class health, wellness, and retirement programs. Xero Perks https://careers.xero.com/inside-xero/benefits-wellbeing/ including Wellbeing days, generous leave, and dedicated professional development budgets.\n\nThis is a posting for an existing vacancy.\n\nXero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken.\n\n"},{"id":"05347706-6613-4e86-80aa-8f8f7ea71d1f","title":"Senior Mobile Engineer – React Native","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"AU: Sydney (45 Clarence St)","secondaryLocations":[],"publishedAt":"2026-09-04T09:02:55.488+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"New South Wales","addressCountry":"Australia","addressLocality":"Sydney"}},"jobUrl":"https://jobs.ashbyhq.com/xero/05347706-6613-4e86-80aa-8f8f7ea71d1f","applyUrl":"https://jobs.ashbyhq.com/xero/05347706-6613-4e86-80aa-8f8f7ea71d1f/application","descriptionHtml":"The role and its impact
We’re looking for a Senior Mobile Engineer to help shape and build the Xero Accounting App - our flagship mobile experience used by small businesses around the world to manage their finances wherever work takes them.
You’ll be a key contributor as we continue to evolve our mobile architecture and accelerate our investment in React Native, helping us deliver high-quality customer experiences faster while maintaining a strong focus on reliability, performance and engineering excellence.
This is a hands-on senior engineering role with meaningful ownership. You’ll take complex mobile features from idea to production and beyond, contributing to technical design, navigating ambiguity, making pragmatic engineering decisions and seeing the real-world impact of what you ship.
Working across our React Native and broader mobile ecosystem, you’ll partner closely with Product, Design, backend and platform teams to solve challenging problems at scale. You’ll also have an impact beyond your own code, raising the engineering bar through mentoring, thoughtful code reviews and investment in the engineers around you.
Through our partnership with Anthropic, you’ll help reimagine how we build software - embedding AI into everyday engineering workflows to accelerate delivery, improve quality and create more space for engineers to focus on the highest-impact problems.
The team and how they connect
We’re the engineering team behind the Xero Accounting mobile app, building experiences that help millions of small businesses manage critical financial workflows from their phones.
We work in a high-velocity, cross-functional environment, partnering closely with Product and Design to create intuitive, beautiful and reliable mobile experiences.
Our mobile engineers also collaborate deeply with backend, platform, web and domain teams across Xero. That means you’ll have the opportunity to influence not only what happens inside the app, but also the APIs, data flows and technical architecture that make great mobile experiences possible.
The team is currently working on
Ship meaningful customer value: Build and evolve React Native experiences across some of Xero’s most important customer workflows, including banking, invoicing, payments, notifications, tasks and file management. You’ll own complex features end to end, contribute to technical design and work across the mobile/backend boundary to shape APIs and data flows that enable great customer experiences.
Evolve our React Native architecture: Help us build a modern, scalable mobile platform that enables teams to ship faster without compromising quality. You’ll contribute to architectural decisions, simplify complexity and help establish patterns that make React Native development more effective across the codebase.
Operate at scale: Take responsibility for the software you ship in production. You’ll help ensure availability, performance, accuracy, security and scalability, automate manual processes, identify recurring failure patterns and participate in incident response and post-mortems. With a large active customer base, your engineering decisions have real impact.
Improve engineering efficiency: Find ways to continuously improve how the team builds and delivers software. You’ll remove friction, simplify technical systems and use automation and AI-assisted development to shorten feedback loops and help the team move faster.
Raise the engineering bar: Make the engineers around you better. Through mentoring, technical guidance, thoughtful code reviews and strong engineering judgement, you’ll help improve both the quality of our software and the capability of the team. At this level, coaching and technical influence are as important as the code you ship.
Where and how you can work
This hybrid role is based in Melbourne or Sydney, with flexibility in how you work.
Our mobile engineering teams are distributed across both locations, with regular collaboration and dedicated boost days that bring teams together to solve problems, share knowledge and strengthen connections.
Here are some of the things we're looking for
You have strong, demonstrable experience building and shipping production mobile applications using React Native.
You understand the realities of building mobile software at scale - including performance, reliability, release management, observability and what happens when something goes wrong in production.
You have owned complex mobile features end to end, from technical design and implementation through to release, measurement and ongoing operation.
You’re comfortable working across the mobile/backend boundary. Experience with mobile backend systems, APIs or Backend-for-Frontend (BFF) patterns is highly valuable.
You’ve shipped software to large, active user bases and understand how architectural and technical decisions change as systems and customer usage scale.
You make pragmatic technical decisions, balancing delivery speed, customer impact, system health and long-term maintainability.
You mentor and support other engineers with tangible outcomes, raising engineering standards through the way you collaborate, review code and approach technical problems.
You actively use AI-assisted development, automation and modern engineering tooling to improve your effectiveness and help teams deliver value faster.
Please apply even if your experience isn’t a perfect match. At Xero, we hire for capability, potential and the unique perspective you can bring to our teams and customers.
","descriptionPlain":"The role and its impact\n\nWe’re looking for a Senior Mobile Engineer to help shape and build the Xero Accounting App - our flagship mobile experience used by small businesses around the world to manage their finances wherever work takes them.\n\n\n\nYou’ll be a key contributor as we continue to evolve our mobile architecture and accelerate our investment in React Native, helping us deliver high-quality customer experiences faster while maintaining a strong focus on reliability, performance and engineering excellence.\n\n\n\nThis is a hands-on senior engineering role with meaningful ownership. You’ll take complex mobile features from idea to production and beyond, contributing to technical design, navigating ambiguity, making pragmatic engineering decisions and seeing the real-world impact of what you ship.\n\n\n\nWorking across our React Native and broader mobile ecosystem, you’ll partner closely with Product, Design, backend and platform teams to solve challenging problems at scale. You’ll also have an impact beyond your own code, raising the engineering bar through mentoring, thoughtful code reviews and investment in the engineers around you.\n\n\n\nThrough our partnership with Anthropic, you’ll help reimagine how we build software - embedding AI into everyday engineering workflows to accelerate delivery, improve quality and create more space for engineers to focus on the highest-impact problems.\n\n\n\nThe team and how they connect\n\nWe’re the engineering team behind the Xero Accounting mobile app, building experiences that help millions of small businesses manage critical financial workflows from their phones.\n\n\n\nWe work in a high-velocity, cross-functional environment, partnering closely with Product and Design to create intuitive, beautiful and reliable mobile experiences.\n\n\n\nOur mobile engineers also collaborate deeply with backend, platform, web and domain teams across Xero. That means you’ll have the opportunity to influence not only what happens inside the app, but also the APIs, data flows and technical architecture that make great mobile experiences possible.\n\n\n\nThe team is currently working on\n\n - Ship meaningful customer value: Build and evolve React Native experiences across some of Xero’s most important customer workflows, including banking, invoicing, payments, notifications, tasks and file management. You’ll own complex features end to end, contribute to technical design and work across the mobile/backend boundary to shape APIs and data flows that enable great customer experiences.\n\n - Evolve our React Native architecture: Help us build a modern, scalable mobile platform that enables teams to ship faster without compromising quality. You’ll contribute to architectural decisions, simplify complexity and help establish patterns that make React Native development more effective across the codebase.\n\n - Operate at scale: Take responsibility for the software you ship in production. You’ll help ensure availability, performance, accuracy, security and scalability, automate manual processes, identify recurring failure patterns and participate in incident response and post-mortems. With a large active customer base, your engineering decisions have real impact.\n\n - Improve engineering efficiency: Find ways to continuously improve how the team builds and delivers software. You’ll remove friction, simplify technical systems and use automation and AI-assisted development to shorten feedback loops and help the team move faster.\n\n - Raise the engineering bar: Make the engineers around you better. Through mentoring, technical guidance, thoughtful code reviews and strong engineering judgement, you’ll help improve both the quality of our software and the capability of the team. At this level, coaching and technical influence are as important as the code you ship.\n\n\n\nWhere and how you can work\n\nThis hybrid role is based in Melbourne or Sydney, with flexibility in how you work.\n\nOur mobile engineering teams are distributed across both locations, with regular collaboration and dedicated boost days that bring teams together to solve problems, share knowledge and strengthen connections.\n\n\n\n\n\n\nHere are some of the things we're looking for\n\n - You have strong, demonstrable experience building and shipping production mobile applications using React Native.\n\n - You understand the realities of building mobile software at scale - including performance, reliability, release management, observability and what happens when something goes wrong in production.\n\n - You have owned complex mobile features end to end, from technical design and implementation through to release, measurement and ongoing operation.\n\n - You’re comfortable working across the mobile/backend boundary. Experience with mobile backend systems, APIs or Backend-for-Frontend (BFF) patterns is highly valuable.\n\n - You’ve shipped software to large, active user bases and understand how architectural and technical decisions change as systems and customer usage scale.\n\n - You make pragmatic technical decisions, balancing delivery speed, customer impact, system health and long-term maintainability.\n\n - You mentor and support other engineers with tangible outcomes, raising engineering standards through the way you collaborate, review code and approach technical problems.\n\n - You actively use AI-assisted development, automation and modern engineering tooling to improve your effectiveness and help teams deliver value faster.\n\n\n\nPlease apply even if your experience isn’t a perfect match. At Xero, we hire for capability, potential and the unique perspective you can bring to our teams and customers."},{"id":"7742def0-1f28-45fd-ae88-6648c03c6a29","title":"Lead Software Engineer - Mobile","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"AU: Melbourne: (260 Burwood Rd)","secondaryLocations":[{"location":"AU: Sydney (45 Clarence St)","address":{"postalAddress":{"addressRegion":"New South Wales","addressCountry":"Australia","addressLocality":"Sydney"}}}],"publishedAt":"2026-07-14T23:48:21.246+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"3122","addressRegion":"Victoria","streetAddress":"Level 3, 260 Burwood Road","addressCountry":"Australia","addressLocality":"Hawthorn"}},"jobUrl":"https://jobs.ashbyhq.com/xero/7742def0-1f28-45fd-ae88-6648c03c6a29","applyUrl":"https://jobs.ashbyhq.com/xero/7742def0-1f28-45fd-ae88-6648c03c6a29/application","descriptionHtml":"The role / impact
We are looking for a Lead Engineer to join the engineering teams behind the Xero Accounting App (XAA), our flagship mobile experience that helps small business owners stay on top of their finances wherever they are. You will balance high-velocity product delivery with a relentless focus on system health and engineering practices, leveraging AI to improve productivity and ship value to our customers, faster.
You'll tackle open-ended problems, exercise high-level technical judgment, and define both the what and the how for your squad's product and platform goals while keeping your hands in the code and your team technically unblocked.
You'll lift squad performance by providing goal clarity, removing barriers, mentoring engineers, and establishing a psychologically safe, inclusive culture.
The team / how they connect
We are the engineering teams behind the Xero Accounting mobile app. We thrive in a hybrid, high velocity and cross-functional environment, partnering closely with Product and Design teams to deliver beautiful mobile experiences for customers, faster. We collaborate deeply with web, platform and domain teams to ensure a reliable and seamless experience across all channels.
We are investing heavily in our mobile engineering capability and this is an exciting time to join as we scale our teams and accelerate value delivery for our customers.
The team is currently working on
Ship Value: Lead and deliver high impact mobile workflows for key jobs-to-be-done such as a new dashboard, notifications and tasks, insights, banking flow improvements, and mobile subscriptions, delivering experiences that surpass customer expectations.
Operational Excellence: Championing a \"production-first\" mindset. You will uphold our solemn responsibility for availability, accuracy, security and scalability by automating delivery pipelines and solving common failure patterns. You will lead incident responses and champion proactive health monitoring to ensure our systems remain resilient under pressure.
Efficiency: Get better at our work over time to deliver value more efficiently. You will drive efficiency by identifying technical waste, simplifying complex designs, and leveraging modern practices (including AI) to deliver value to customers faster.
Where and how you can work
Our teams are located in Australia and this hybrid role is based in Melbourne or Sydney, offering the flexibility to balance deep-focus work with high-bandwidth collaboration in our beautiful offices.
Here are some of the things we are looking for
React Native is our preferred platform and we are looking for engineers with strong React Native expertise. We also welcome strong iOS (Swift) or Android (Kotlin) specialists who bring genuine platform depth and are open to growing within a React Native ecosystem over time.
Solid experience with back-end API integration and mobile backend development matters to us. You are comfortable working across the mobile and backend boundary, understanding and contributing to how APIs are designed and built, not just consuming them.
You bring a mastery of software design patterns, distributed architectures, and cloud infrastructure, with a track record of building robust mobile applications at scale.
You are a natural mentor and coach who raises the technical bar of the squad, manages multiple workstreams without losing momentum, and communicates with equal clarity to engineers, product managers, and non-technical stakeholders.
You are customer obsessed, biased toward action, and thrive in fast-moving environments where you turn ambiguity into clear direction for your team.
Please apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role / impact\n\nWe are looking for a Lead Engineer to join the engineering teams behind the Xero Accounting App (XAA), our flagship mobile experience that helps small business owners stay on top of their finances wherever they are. You will balance high-velocity product delivery with a relentless focus on system health and engineering practices, leveraging AI to improve productivity and ship value to our customers, faster.\n\n\n\nYou'll tackle open-ended problems, exercise high-level technical judgment, and define both the what and the how for your squad's product and platform goals while keeping your hands in the code and your team technically unblocked.\n\n\n\nYou'll lift squad performance by providing goal clarity, removing barriers, mentoring engineers, and establishing a psychologically safe, inclusive culture.\n\n\n\nThe team / how they connect\n\nWe are the engineering teams behind the Xero Accounting mobile app. We thrive in a hybrid, high velocity and cross-functional environment, partnering closely with Product and Design teams to deliver beautiful mobile experiences for customers, faster. We collaborate deeply with web, platform and domain teams to ensure a reliable and seamless experience across all channels.\n\n\n\nWe are investing heavily in our mobile engineering capability and this is an exciting time to join as we scale our teams and accelerate value delivery for our customers.\n\n\n\nThe team is currently working on\n\n - Ship Value: Lead and deliver high impact mobile workflows for key jobs-to-be-done such as a new dashboard, notifications and tasks, insights, banking flow improvements, and mobile subscriptions, delivering experiences that surpass customer expectations.\n\n - Operational Excellence: Championing a \"production-first\" mindset. You will uphold our solemn responsibility for availability, accuracy, security and scalability by automating delivery pipelines and solving common failure patterns. You will lead incident responses and champion proactive health monitoring to ensure our systems remain resilient under pressure.\n\n - Efficiency: Get better at our work over time to deliver value more efficiently. You will drive efficiency by identifying technical waste, simplifying complex designs, and leveraging modern practices (including AI) to deliver value to customers faster.\n\n\n\nWhere and how you can work\n\nOur teams are located in Australia and this hybrid role is based in Melbourne or Sydney, offering the flexibility to balance deep-focus work with high-bandwidth collaboration in our beautiful offices.\n\n\n\nHere are some of the things we are looking for\n\n - React Native is our preferred platform and we are looking for engineers with strong React Native expertise. We also welcome strong iOS (Swift) or Android (Kotlin) specialists who bring genuine platform depth and are open to growing within a React Native ecosystem over time.\n\n - Solid experience with back-end API integration and mobile backend development matters to us. You are comfortable working across the mobile and backend boundary, understanding and contributing to how APIs are designed and built, not just consuming them.\n\n - You bring a mastery of software design patterns, distributed architectures, and cloud infrastructure, with a track record of building robust mobile applications at scale.\n\n - You are a natural mentor and coach who raises the technical bar of the squad, manages multiple workstreams without losing momentum, and communicates with equal clarity to engineers, product managers, and non-technical stakeholders.\n\n - You are customer obsessed, biased toward action, and thrive in fast-moving environments where you turn ambiguity into clear direction for your team.\n \n \n\nPlease apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"e1d0b45b-2332-4ab5-a24f-2ecea48ab510","title":"Engineer","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"CAN: Toronto (111 Richmond Street West)","secondaryLocations":[],"publishedAt":"2026-07-28T18:20:16.610+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/xero/e1d0b45b-2332-4ab5-a24f-2ecea48ab510","applyUrl":"https://jobs.ashbyhq.com/xero/e1d0b45b-2332-4ab5-a24f-2ecea48ab510/application","descriptionHtml":"Engineer
Toronto, CA / Technology - Engineering / Permanent
At Xero, we’re here to make running a business beautiful. By making small businesses more efficient every day, connecting them with big business technology and empowering a community behind them, their potential is limitless. When that happens, we’re not only helping small businesses, we’ll be building a stronger economy that can change the world.
About the team you’ll join
Xero's Data-In organization revolutionizes how small businesses and their advisors interact with financial data. We're responsible for streamlining the ingestion, processing, and management of financial documents, unlocking valuable insights and enabling powerful automations.
As a core backend platform team within the Data-In organization, we build and operate the foundational infrastructure that powers document-driven experiences across all of Xero. Our mission is to provide secure, high-performance, and scalable access to document metadata and storage through our Documents API (DAS) and Management (DMS) services. We own the entire lifecycle—from the databases to the storage layers ensuring that internal teams and millions of customers can consistently manage documents at scale. Joining us means solving complex architectural challenges while ensuring the long-term reliability and security of Xero’s critical document ecosystem.
Build: Develop and maintain scalable backend microservices using C#, .NET, Docker, Kubernetes, and AWS, contributing to the reliability of Xero's document ecosystem.
Deliver: Implement new features and improvements to document ingestion, processing, and data extraction pipelines, ensuring high quality and test coverage.
Collaborate: Work closely with product managers, designers, and other engineers to deliver exceptional user experiences that simplify financial management for our customers.
Learn & Grow: Take ownership of well-scoped technical tasks, seek guidance from senior engineers, and continuously deepen your knowledge of distributed systems and cloud infrastructure.
Problem-Solve: Debug and resolve issues across Xero's technology stack, contributing to root-cause analysis and implementing durable fixes.
Improve: Participate in code reviews, apply best practices in DevOps and CI/CD, and contribute to a culture of engineering excellence.
Document: Write and maintain clear technical documentation, including architecture notes and data flow diagrams, to support team knowledge sharing.
3+ years of experience in building, delivering and maintaining highly scalable production systems using a diverse range of tools and technologies across the full stack of our products.
Hands-on experience across a range of languages and tools. Proficiency in C#, .NET, Docker, Kubernetes, New Relic and AWS.
Able to diagnose and resolve complex issues across the legacy applications/technologies to unblock the team.
Create and update technical documentation for existing and new systems, including architecture diagrams, data flows to improve maintainability and knowledge sharing.
Able to take ownership of and drive high impacting / medium scale initiatives within the team.
Ability to refactor complex, monolithic systems into scalable, resilient components.
Proficient with DevOps and CI/CD concepts and tooling.
Strong advocate of the testing pyramid and automated tooling to safely and frequently release code.
Ability to review and coordinate team processes to improve quality and strengthen feedback loops.
![](\"https://app.ashbyhq.com/api/images/user-content/bf70678a-ce6f-4343-a19f-4d3099acfa72/409c6dfe-8a33-42c7-8243-9589041b79fc/image.png\")
The role / impact:
As our Workforce Associate Analyst, you'll help make sure our Customer Support teams have the right people in the right place at the right time. You'll build short and long term forecasts, keep schedules on track, and step in when things change in real time, whether that's an unplanned call-out or a last minute shift swap, so customers keep getting a consistent experience.
You'll also keep everyone informed, sending out weekly forecasting updates, maintaining team documentation, and flagging how upcoming product releases might affect demand. It's a role that rewards someone who stays level-headed when priorities shift quickly and who can explain the reasoning behind a forecast or a scheduling call just as clearly as the numbers themselves.
The team & how they connect
You’ll join a small, closely connected workforce team supporting Customer Success and Customer Experience across New Zealand, the US and the UK. The team partners daily with CX leaders to plan resourcing, troubleshoot in the moment, and turn data into decisions. Even across time zones, everyone leans on each other to keep operations running smoothly.
Initially, the role may focus on:
Building short and long term forecasts and keeping schedules aligned to customer demand
Monitoring live performance and adjusting plans in real time to hit service level goals
Working in Zendesk and Assembled to manage workforce planning and reporting
Sending weekly forecasting updates and keeping documentation current for the team
Where and how you can work
This role is based in Auckland, working in a hybrid pattern that blends time in the office with time at home. Your first 60 days will run on an earlier start (around 6am NZT) to overlap with our US colleagues while you onboard, moving to standard hours once you’re settled in. Boost days bring the team together in person throughout the year to connect, collaborate and celebrate.
Here are some of the things we’re looking for, for this role:
You bring a strong analytical mindset and enjoy turning operational data into forecasts people can act on.
Staying calm under pressure comes naturally to you, especially when a live incident needs a quick, clear-headed response.
Confidence with tools like Zendesk and workforce management platforms, such as Assembled/Verint, is familiar territory for you.
Clear, direct communication is your default, including when you need to hold a firm line with a stakeholder.
You've worked in a customer support or contact centre environment and understand what good service delivery looks like.
Ambiguity doesn't throw you off, and you can adapt your approach as a fast-paced environment shifts around you.
Apply even if your experience isn’t a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role / impact:\n\nAs our Workforce Associate Analyst, you'll help make sure our Customer Support teams have the right people in the right place at the right time. You'll build short and long term forecasts, keep schedules on track, and step in when things change in real time, whether that's an unplanned call-out or a last minute shift swap, so customers keep getting a consistent experience.\n\nYou'll also keep everyone informed, sending out weekly forecasting updates, maintaining team documentation, and flagging how upcoming product releases might affect demand. It's a role that rewards someone who stays level-headed when priorities shift quickly and who can explain the reasoning behind a forecast or a scheduling call just as clearly as the numbers themselves.\n\n\n\nThe team & how they connect\n\nYou’ll join a small, closely connected workforce team supporting Customer Success and Customer Experience across New Zealand, the US and the UK. The team partners daily with CX leaders to plan resourcing, troubleshoot in the moment, and turn data into decisions. Even across time zones, everyone leans on each other to keep operations running smoothly.\n\n\n\nInitially, the role may focus on:\n\n - Building short and long term forecasts and keeping schedules aligned to customer demand\n\n - Monitoring live performance and adjusting plans in real time to hit service level goals\n\n - Working in Zendesk and Assembled to manage workforce planning and reporting\n\n - Sending weekly forecasting updates and keeping documentation current for the team\n\n\n\nWhere and how you can work\n\nThis role is based in Auckland, working in a hybrid pattern that blends time in the office with time at home. Your first 60 days will run on an earlier start (around 6am NZT) to overlap with our US colleagues while you onboard, moving to standard hours once you’re settled in. Boost days bring the team together in person throughout the year to connect, collaborate and celebrate.\n\n\n\nHere are some of the things we’re looking for, for this role:\n\n - You bring a strong analytical mindset and enjoy turning operational data into forecasts people can act on.\n\n - Staying calm under pressure comes naturally to you, especially when a live incident needs a quick, clear-headed response.\n\n - Confidence with tools like Zendesk and workforce management platforms, such as Assembled/Verint, is familiar territory for you.\n\n - Clear, direct communication is your default, including when you need to hold a firm line with a stakeholder.\n\n - You've worked in a customer support or contact centre environment and understand what good service delivery looks like.\n\n - Ambiguity doesn't throw you off, and you can adapt your approach as a fast-paced environment shifts around you.\n\n\n\nApply even if your experience isn’t a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"9863e22f-2113-469d-a933-eb79c2b22149","title":"Analytics Lead-UK/Emerging","department":"Data, AI & Machine Learning","team":"Data, AI & Machine Learning","employmentType":"FullTime","location":"UK: London (7 Devonshire Square)","secondaryLocations":[],"publishedAt":"2026-06-12T14:09:49.157+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/xero/9863e22f-2113-469d-a933-eb79c2b22149","applyUrl":"https://jobs.ashbyhq.com/xero/9863e22f-2113-469d-a933-eb79c2b22149/application","descriptionHtml":"The role / impact
As the BI/Analytics Lead for the UK region, you will act as a strategic intelligence hub, empowering our sales teams to make data-driven decisions at the right time. This is a senior individual contributor role where you will join a high-performing function that is being built from the ground up, providing direct strategic influence as a trusted advisor to regional leadership.
The role offers a unique balance for a practitioner who enjoys both deep technical execution and business partnership. You will be responsible for turning complex sales data into clear, actionable guidance that helps our sellers and managers identify operational insights to improve performance and transform the business.
The team / how they connect
You will join the Sales Analytics & Insights team, a global group within Sales Operations currently expanding across Australia, New Zealand, the UK, and North America. We are a full-stack analytics team that collaborates closely to deliver everything from governed data reporting to predictive modelling and experimentation.
The team is currently working on / Initially, you will focus on
Developing and executing a regional analytics roadmap to support strategic decision-making and sales performance.
Building out a suite of interactive dashboards and diagnostic reports using Tableau and other modern BI tools.
Innovating with our advanced tech stack, which includes Snowflake, DBT, and the integration of AI and Data Science.
Partnering with senior stakeholders across Finance and Product to align competing priorities and drive critical company decisions.
Xero is a Great Place to Work UK accredited. This role offers flexible working arrangements, and we support a hybrid model where you can balance your time between our modern office spaces and working from home. We use boost days to bring our people together for connection and collaboration, ensuring you feel supported regardless of where you are located.
Here are some of the things we are looking for
You possess a mastery of SQL for data extraction and manipulation, alongside extensive experience as a technical practitioner in a stakeholder-facing role.
Your background includes a commercial mindset with a deep understanding of SaaS business models and sales metrics.
You have a proven ability to translate complex data into compelling stories that influence both technical and non-technical audiences.
Applying advanced statistical methodologies and analytics techniques to solve complex business problems is something you do with ease.
You bring an owner mindset to your work, proactively identifying operational debt and advocating for system improvements to senior leadership.
Sharing knowledge is important to you, and you have a demonstrated aptitude for coaching and mentoring peers to uplift the overall proficiency of the function.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role / impact\n\nAs the BI/Analytics Lead for the UK region, you will act as a strategic intelligence hub, empowering our sales teams to make data-driven decisions at the right time. This is a senior individual contributor role where you will join a high-performing function that is being built from the ground up, providing direct strategic influence as a trusted advisor to regional leadership.\n\nThe role offers a unique balance for a practitioner who enjoys both deep technical execution and business partnership. You will be responsible for turning complex sales data into clear, actionable guidance that helps our sellers and managers identify operational insights to improve performance and transform the business.\n\n\n\nThe team / how they connect\n\nYou will join the Sales Analytics & Insights team, a global group within Sales Operations currently expanding across Australia, New Zealand, the UK, and North America. We are a full-stack analytics team that collaborates closely to deliver everything from governed data reporting to predictive modelling and experimentation.\n\n\n\nThe team is currently working on / Initially, you will focus on\n\n - Developing and executing a regional analytics roadmap to support strategic decision-making and sales performance.\n\n - Building out a suite of interactive dashboards and diagnostic reports using Tableau and other modern BI tools.\n\n - Innovating with our advanced tech stack, which includes Snowflake, DBT, and the integration of AI and Data Science.\n\n - Partnering with senior stakeholders across Finance and Product to align competing priorities and drive critical company decisions.\n \n \n\n\nWHERE AND HOW YOU CAN WORK\n\nXero is a Great Place to Work UK accredited. This role offers flexible working arrangements, and we support a hybrid model where you can balance your time between our modern office spaces and working from home. We use boost days to bring our people together for connection and collaboration, ensuring you feel supported regardless of where you are located.\n\n\n\nHere are some of the things we are looking for\n\n - You possess a mastery of SQL for data extraction and manipulation, alongside extensive experience as a technical practitioner in a stakeholder-facing role.\n\n - Your background includes a commercial mindset with a deep understanding of SaaS business models and sales metrics.\n\n - You have a proven ability to translate complex data into compelling stories that influence both technical and non-technical audiences.\n\n - Applying advanced statistical methodologies and analytics techniques to solve complex business problems is something you do with ease.\n\n - You bring an owner mindset to your work, proactively identifying operational debt and advocating for system improvements to senior leadership.\n\n - Sharing knowledge is important to you, and you have a demonstrated aptitude for coaching and mentoring peers to uplift the overall proficiency of the function.\n \n \n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.\n\n\n"},{"id":"3615c951-4bef-470e-9ba4-304fdb300e36","title":"Data Analyst (CX) - Melio","department":"Data, AI & Machine Learning","team":"Data, AI & Machine Learning","employmentType":"FullTime","location":"NZ: Auckland: Xero 4 (96 St Georges Bay Rd, Level 2 & 3)","secondaryLocations":[],"publishedAt":"2026-07-22T00:34:03.528+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Auckland","addressCountry":"New Zealand","addressLocality":"Parnell"}},"jobUrl":"https://jobs.ashbyhq.com/xero/3615c951-4bef-470e-9ba4-304fdb300e36","applyUrl":"https://jobs.ashbyhq.com/xero/3615c951-4bef-470e-9ba4-304fdb300e36/application","descriptionHtml":"The role / impact:
As a Data Analyst supporting our Customer Experience and Payment Operations teams, you’ll turn raw data into decisions that matter, from monthly business reviews to headcount planning. Payment Operations doesn’t currently have dedicated analytics support, so you’ll start by building that foundation before broadening out to cover both departments.
Your analysis feeds straight into conversations with senior leaders: helping shape service level agreements, informing performance reviews, and guiding decisions on where the team invests its time and people. Accuracy counts here, since your numbers influence bonus and resourcing decisions across two departments.
The team & how they connect
You’ll sit within the workforce team, working alongside a Workforce Analyst who focuses on real time scheduling and short term forecasting while you take on deeper reporting and strategic analysis. Together you support Customer Experience and Payment Operations leaders across New Zealand, the US and the UK. It’s a genuinely connected team: even across time zones, everyone leans on each other’s data to make faster, better decisions.
Initially, the role may focus on:
Tools like Tableau and Zendesk Explore for reporting, forecasting and performance analysis
Monthly business reviews and quarterly proficiency scoring to support performance and salary reviews
Building out dedicated reporting support for Payment Operations from the ground up
Longer term headcount and workforce planning models as the business scales
Where and how you can work
This role is based in New Zealand, working in a hybrid pattern that blends time in the office with time at home. Your first 60 days will run on an earlier start to overlap with our US colleagues while you onboard, moving to standard hours once you’re settled in. Boost days bring the team together in person throughout the year to connect, collaborate and celebrate.
Here are some of the things we’re looking for, for this role:
You’ll bring sharp analytical skills and comfort working across data from more than one department.
Confidence with reporting tools such as Tableau and Zendesk Explore.
Executive presence, since you’ll regularly present findings to senior leaders and the C-suite.
A solutions focused mindset, able to bring stakeholders along on data driven recommendations, even when they’re new to the detail.
Precision and care with numbers, given how directly your reporting shapes bonus and resourcing decisions.
A collaborative approach, comfortable supporting more than one department at once.
Apply even if your experience isn’t a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role / impact:\n\nAs a Data Analyst supporting our Customer Experience and Payment Operations teams, you’ll turn raw data into decisions that matter, from monthly business reviews to headcount planning. Payment Operations doesn’t currently have dedicated analytics support, so you’ll start by building that foundation before broadening out to cover both departments.\n\nYour analysis feeds straight into conversations with senior leaders: helping shape service level agreements, informing performance reviews, and guiding decisions on where the team invests its time and people. Accuracy counts here, since your numbers influence bonus and resourcing decisions across two departments.\n\n\n\nThe team & how they connect\n\nYou’ll sit within the workforce team, working alongside a Workforce Analyst who focuses on real time scheduling and short term forecasting while you take on deeper reporting and strategic analysis. Together you support Customer Experience and Payment Operations leaders across New Zealand, the US and the UK. It’s a genuinely connected team: even across time zones, everyone leans on each other’s data to make faster, better decisions.\n\n\n\nInitially, the role may focus on:\n\n - Tools like Tableau and Zendesk Explore for reporting, forecasting and performance analysis\n\n - Monthly business reviews and quarterly proficiency scoring to support performance and salary reviews\n\n - Building out dedicated reporting support for Payment Operations from the ground up\n\n - Longer term headcount and workforce planning models as the business scales\n\n\n\nWhere and how you can work\n\nThis role is based in New Zealand, working in a hybrid pattern that blends time in the office with time at home. Your first 60 days will run on an earlier start to overlap with our US colleagues while you onboard, moving to standard hours once you’re settled in. Boost days bring the team together in person throughout the year to connect, collaborate and celebrate.\n\n\n\nHere are some of the things we’re looking for, for this role:\n\n - You’ll bring sharp analytical skills and comfort working across data from more than one department.\n\n - Confidence with reporting tools such as Tableau and Zendesk Explore.\n\n - Executive presence, since you’ll regularly present findings to senior leaders and the C-suite.\n\n - A solutions focused mindset, able to bring stakeholders along on data driven recommendations, even when they’re new to the detail.\n\n - Precision and care with numbers, given how directly your reporting shapes bonus and resourcing decisions.\n\n - A collaborative approach, comfortable supporting more than one department at once.\n\n\n\nApply even if your experience isn’t a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"ef013117-4e51-4d60-81e3-6dd78f9cbede","title":"Principal Software Engineer - Mobile","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"AU: Melbourne: (260 Burwood Rd)","secondaryLocations":[{"location":"AU: Sydney (45 Clarence St)","address":{"postalAddress":{"addressRegion":"New South Wales","addressCountry":"Australia","addressLocality":"Sydney"}}}],"publishedAt":"2026-07-29T05:47:39.163+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"3122","addressRegion":"Victoria","streetAddress":"Level 3, 260 Burwood Road","addressCountry":"Australia","addressLocality":"Hawthorn"}},"jobUrl":"https://jobs.ashbyhq.com/xero/ef013117-4e51-4d60-81e3-6dd78f9cbede","applyUrl":"https://jobs.ashbyhq.com/xero/ef013117-4e51-4d60-81e3-6dd78f9cbede/application","descriptionHtml":"The role / impact
We are looking for a Principal Engineer to join the teams behind the Xero Accounting App (XAA), our flagship mobile experience that helps small business owners stay on top of their finances wherever they are. You will define the standard for engineering excellence at Xero, strengthening technical capabilities and evolving the architectural direction to support our global product roadmap.
You will bridge the gap between product vision, strategy, and execution, shaping the technical roadmap to ensure our technical decisions align with strategic goals. We need a leader who can solve engineering problems at scale, seeking clarity within complexity and demonstrating smart ways to simplify while breaking down silos and driving cross-functional collaboration.
Initially, you will focus on
Hybrid Mobile Evolution: Defining reference patterns for integration and performance in an environment where native and React Native technologies coexist.
Systemic Operational Excellence: Leading the strategic prevention of issues by defining frameworks for SLOs and quality standards.
Capability Elevation: Acting as a force multiplier by coaching lead engineers, recruiting top talent, and engaging with the broader tech community.
Efficiency: Define and execute a vision for AI-led engineering that transforms how software is designed, built, tested, and maintained, delivering step-function improvements in development productivity and velocity across teams.
Where and how you can work
Our teams are located in Australia and this hybrid role is based in Melbourne or Sydney, offering the flexibility to balance deep-focus work with high-bandwidth collaboration in our beautiful offices.
Here are some of the things we are looking for
You bring extensive experience building and leading mobile applications in high-growth, large-scale environments — from horizontally scaling mobile build and release pipelines to architecting cloud-native backend services and APIs (AWS preferred)— with hands-on integration across the mobile stack and deep exposure to both native and cross-platform application development.
Your approach ensures technical architecture and product strategy are inextricably linked, bridging the gap between technical possibility and beautiful customer experiences.
You focus on strategic prevention rather than just reacting to incidents, using delivery and production metrics to identify systemic improvements for security and scalability.
A natural ability to thrive in ambiguity allows you to act as a stabilising force, translating shifting business directions into high-level technical roadmaps.
You possess a bias for action tempered by systemic thinking, prioritising incremental delivery to de-risk complex technical bets and simplify massive engineering challenges.
Communication is a fundamental tool for you, enabling you to establish alignment across the organisation and present complex technical trade-offs to leadership with clarity.
Please apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to our culture.
","descriptionPlain":"The role / impact\n\nWe are looking for a Principal Engineer to join the teams behind the Xero Accounting App (XAA), our flagship mobile experience that helps small business owners stay on top of their finances wherever they are. You will define the standard for engineering excellence at Xero, strengthening technical capabilities and evolving the architectural direction to support our global product roadmap.\n\n\n\nYou will bridge the gap between product vision, strategy, and execution, shaping the technical roadmap to ensure our technical decisions align with strategic goals. We need a leader who can solve engineering problems at scale, seeking clarity within complexity and demonstrating smart ways to simplify while breaking down silos and driving cross-functional collaboration.\n\n\n\nInitially, you will focus on\n\n - Hybrid Mobile Evolution: Defining reference patterns for integration and performance in an environment where native and React Native technologies coexist.\n\n - Systemic Operational Excellence: Leading the strategic prevention of issues by defining frameworks for SLOs and quality standards.\n\n - Capability Elevation: Acting as a force multiplier by coaching lead engineers, recruiting top talent, and engaging with the broader tech community.\n\n - Efficiency: Define and execute a vision for AI-led engineering that transforms how software is designed, built, tested, and maintained, delivering step-function improvements in development productivity and velocity across teams.\n\n\n\n\nWhere and how you can work\n\nOur teams are located in Australia and this hybrid role is based in Melbourne or Sydney, offering the flexibility to balance deep-focus work with high-bandwidth collaboration in our beautiful offices.\n\n\n\nHere are some of the things we are looking for\n\n - You bring extensive experience building and leading mobile applications in high-growth, large-scale environments — from horizontally scaling mobile build and release pipelines to architecting cloud-native backend services and APIs (AWS preferred)— with hands-on integration across the mobile stack and deep exposure to both native and cross-platform application development.\n\n - Your approach ensures technical architecture and product strategy are inextricably linked, bridging the gap between technical possibility and beautiful customer experiences.\n\n - You focus on strategic prevention rather than just reacting to incidents, using delivery and production metrics to identify systemic improvements for security and scalability.\n\n - A natural ability to thrive in ambiguity allows you to act as a stabilising force, translating shifting business directions into high-level technical roadmaps.\n\n - You possess a bias for action tempered by systemic thinking, prioritising incremental delivery to de-risk complex technical bets and simplify massive engineering challenges.\n\n - Communication is a fundamental tool for you, enabling you to establish alignment across the organisation and present complex technical trade-offs to leadership with clarity.\n\n\n\nPlease apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to our culture."},{"id":"98dc9e40-1987-4300-a938-761549278a68","title":"Customer Experience Specialist - Accounting","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"AU: Melbourne: (260 Burwood Rd)","secondaryLocations":[],"publishedAt":"2026-08-28T01:18:19.860+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"3122","addressRegion":"Victoria","streetAddress":"Level 3, 260 Burwood Road","addressCountry":"Australia","addressLocality":"Hawthorn"}},"jobUrl":"https://jobs.ashbyhq.com/xero/98dc9e40-1987-4300-a938-761549278a68","applyUrl":"https://jobs.ashbyhq.com/xero/98dc9e40-1987-4300-a938-761549278a68/application","descriptionHtml":"The role & impact
As a Customer Experience Specialist – Accounting, you’ll be a first point of contact for small business owners, bookkeepers, and accountants when they need help getting the most from Xero. You’ll support customers through proactive outreach as well as when they come to us with a question, drawing on your accounting fundamentals to make sure every conversation is genuinely useful, not just quick.
Beyond solving the problem in front of you, you’ll help customers see the bigger picture of what Xero can do for their business. That means listening properly, putting yourself in their shoes, and using good judgement to work out the best next step, whether that’s resolving something on the spot or knowing when to bring someone else in. It’s a role that calls for patience and adaptability in equal measure, and the impact shows up in the trust customers place in Xero because of you.
The team & how they connect
The Customer Experience team works together to provide world-class support, aiming to become trusted and efficient business advisors to Xero customers. The team supports small business owners, bookkeepers, and accountants. They collaborate effectively across all teams at Xero, working to quickly and efficiently resolve customer queries through a variety of channels.
The team is currently working on
Managing customer queries across phone, email, and chat, with Salesforce as the core case management tool
Running proactive outreach campaigns to help customers unlock more value from Xero’s accounting tools
Building deeper accounting fundamentals knowledge across the team to support everyone from new users to seasoned accounting professionals
Exploring how generative AI and new technology can improve the way the team supports customers
Where and how you can work
This team operates a hybrid working arrangement, requiring three days per week in the office, with Wednesday as a mandatory day. You will be able to work from home for the remaining two days. Please note, the initial training period for this role will require you to be fully in the office five days a week.
We are looking to add Customer Experience Specialists - Accounting to join our team who will work one of the following schedules:
Sunday through Thursday, 11:30am - 8:00pm
Tuesday through Saturday, 11:30am - 8:00pm
Monday through Friday, 11:30am - 8:00pm
Please note that the anticipated start date will be 12 OCT 2026.
Here are some of the things we’re looking for, for this role
An accounting or bookkeeping qualification that is level 5 or above, or you’re working towards one, is essential for this role.
You communicate clearly and confidently, whether you’re on the phone, writing an email, or chatting with a customer online.
Problem-solving comes naturally to you, and you enjoy working through a tricky query until it’s properly resolved.
Making outbound calls doesn’t faze you; you’re just as comfortable reaching out as you are responding.
Building trust with people you’ve never met is something you do well, and it shows in how customers respond to you.
You’ve worked in a service environment before, met quality and turnaround targets, and you’re keen to keep learning as things change.
Apply even if your experience isn’t a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role & impact\n\nAs a Customer Experience Specialist – Accounting, you’ll be a first point of contact for small business owners, bookkeepers, and accountants when they need help getting the most from Xero. You’ll support customers through proactive outreach as well as when they come to us with a question, drawing on your accounting fundamentals to make sure every conversation is genuinely useful, not just quick.\n\nBeyond solving the problem in front of you, you’ll help customers see the bigger picture of what Xero can do for their business. That means listening properly, putting yourself in their shoes, and using good judgement to work out the best next step, whether that’s resolving something on the spot or knowing when to bring someone else in. It’s a role that calls for patience and adaptability in equal measure, and the impact shows up in the trust customers place in Xero because of you.\n\n \n\nThe team & how they connect\n\nThe Customer Experience team works together to provide world-class support, aiming to become trusted and efficient business advisors to Xero customers. The team supports small business owners, bookkeepers, and accountants. They collaborate effectively across all teams at Xero, working to quickly and efficiently resolve customer queries through a variety of channels.\n\n \n\nThe team is currently working on\n\n - Managing customer queries across phone, email, and chat, with Salesforce as the core case management tool\n\n - Running proactive outreach campaigns to help customers unlock more value from Xero’s accounting tools\n\n - Building deeper accounting fundamentals knowledge across the team to support everyone from new users to seasoned accounting professionals\n\n - Exploring how generative AI and new technology can improve the way the team supports customers\n\n \n\nWhere and how you can work\n\nThis team operates a hybrid working arrangement, requiring three days per week in the office, with Wednesday as a mandatory day. You will be able to work from home for the remaining two days. Please note, the initial training period for this role will require you to be fully in the office five days a week.\n\n \n\nWe are looking to add Customer Experience Specialists - Accounting to join our team who will work one of the following schedules:\n\n - Sunday through Thursday, 11:30am - 8:00pm\n\n - Tuesday through Saturday, 11:30am - 8:00pm\n\n - Monday through Friday, 11:30am - 8:00pm\n\nPlease note that the anticipated start date will be 12 OCT 2026.\n\n \n\nHere are some of the things we’re looking for, for this role\n\n - An accounting or bookkeeping qualification that is level 5 or above, or you’re working towards one, is essential for this role.\n\n - You communicate clearly and confidently, whether you’re on the phone, writing an email, or chatting with a customer online.\n\n - Problem-solving comes naturally to you, and you enjoy working through a tricky query until it’s properly resolved.\n\n - Making outbound calls doesn’t faze you; you’re just as comfortable reaching out as you are responding.\n\n - Building trust with people you’ve never met is something you do well, and it shows in how customers respond to you.\n\n - You’ve worked in a service environment before, met quality and turnaround targets, and you’re keen to keep learning as things change.\n\n \n\nApply even if your experience isn’t a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"1a2b1015-2f57-4cf1-a3a9-129c637e2211","title":"Senior Director Product & Technology Finance","department":"Finance","team":"Finance","employmentType":"FullTime","location":"US: San Mateo (1875 South Grant Street)","secondaryLocations":[],"publishedAt":"2026-08-04T18:16:51.473+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Mateo"}},"jobUrl":"https://jobs.ashbyhq.com/xero/1a2b1015-2f57-4cf1-a3a9-129c637e2211","applyUrl":"https://jobs.ashbyhq.com/xero/1a2b1015-2f57-4cf1-a3a9-129c637e2211/application","descriptionHtml":"At Xero, we’re here to supercharge small businesses. By making small businesses more efficient every day, connecting them with big business technology and empowering a community behind them, their potential is limitless. When that happens, we’re not only helping small businesses, we’ll be building a stronger economy that can change the world.
As Senior Director of Product & Technology Finance, you will lead our financial planning and analysis efforts across Xero’s Product & Technology function and partner closely with senior leaders to provide valuable insights and recommendations. You will be responsible for developing and executing financial strategies that align with Xero’s ambitious product objectives.
Working with your team, you will oversee all financial planning and analysis across Cost to Serve, Product, Technology and Engineering sub-functions, ensuring a relentless focus on commercial outcomes. This will involve tailoring your approach to the unique requirements of each area, fostering a culture of critical evaluation and justification for capital allocation decisions. As a senior member of the Financial Planning and Analysis team, you will also champion business casing, accurate forecasting, and workforce planning, thereby becoming a driving force behind our financial success.
Financial Strategy
Develop and articulate a clear financial strategy for the Product & Technology function, ensuring alignment with Xero's overarching business objectives and OKRs.
Champion the integration of financial and operational data into decision-making processes.
Ensure budgeting and forecasting are aligned with broader company objectives.
Collaborate with People Experience on remuneration strategies for the function.
Financial Planning and Analysis
Lead financial planning cycles for the Product & Technology function, collaborating on operating plans, roadmaps and annual targets.
Cultivate commercial acumen and critical thinking within the Product & Technology team, ensuring investment requests are tied to measurable financial results.
Coordinate long-term planning inputs for Product portfolios, demonstrating deep understanding of business drivers and financial modeling implications.
Financial Modeling
Create and maintain sophisticated financial models to assess potential scenarios, risks, and opportunities, and support strategic decision-making.
Develop a framework for business case benefits realization.
Build and iterate on Product P&Ls, ensuring strong decision making on capital allocations
Assist the leadership team in assessing financial risks associated with project delivery.
Capital Allocation
Evaluate and optimize capital allocation strategies, including investment in new initiatives, capital expenditures and, where applicable, acquisitions.
Support and challenge leaders on capital allocation decisions and facilitate effective capital requests with a strong ROI focus.
Ensure tracking of committed business cases to monitor delivery and financial milestones.
Team Leadership
Build, mentor, and manage a high-performing team, fostering a culture of excellence, collaboration, and continuous improvement.
Stakeholder Engagement
Provide financial insights and guidance to support decision-making across the organization.
Drive business performance through influencing leaders and actionable financial analysis.
Collaborate with the wider FP&A leadership team to ensure alignment between Product deliverables and Go-to-Market strategies/Operating Plans.
Consistent delivery of accurate, timely financial information and analysis that drives decision-making
Proactive evolution of financial models / insights to meet the ever-changing needs of Xero
Strong collaborator who builds relationships at all levels across the organization
Trusted advisor, providing recommendations that influence decisions made by leadership
Active leadership within the Financial Planning team, shaping its direction and impact
Team empowerment through effective management, ensuring high-quality output and individual growth
Strategic foresight demonstrated through well-defined long-term plans and deep understanding of business drivers
Critical competencies
Strong collaboration with key leadership.
Team player, able to work with various levels in the company, flexible, comfortable in a fast paced environment.
Ability to take data and create a story that resonates with audiences and drive action.
Able to prioritize work, meet deadlines with attention to detail and accuracy.
High energy level, self-starter, proactive and results oriented
Operates with full openness and transparency & integrity
Fluency in AI tools
Experience
Proven experience (12+ years) in finance, with 3 years in a senior leadership role
Work experience in a global SaaS or technology industry company, a fast paced startup.
Experience supporting a Product & Tech and/or Research & Development organization
Experience leveraging AI tools to increase efficiency and impact
Superior analytical and problem solving skills, with demonstrated intellectual and analytical rigor
Excellent communication skills to make recommendations to senior leaders.
Demonstrated leadership and team management experience.
MBA preferred.
At Xero, we value the impact and skills you bring to the team. We don’t just hire for a role; we invest in people. We believe in a Total Package philosophy - which means your value isn't just a single number on a paycheck. While base salary is a core component, we look at your compensation through a holistic lens that includes equity, performance incentives, and world-class benefits.
The expected base salary range for this role in:
California: $225K - $285K USD plus bonus and equity
Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.
In addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:
Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.
Comprehensive Benefits: Medical, dental, vision, 401(k) match, and 21 days PTO, 10 days of Wellbeing leave, 5 days of Xtra Leave, 1 volunteer day, 12 paid holidays, paid parental leave. Further information included on our Xero Perks page.
Xero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken.
","descriptionPlain":"OUR PURPOSE\n\nAt Xero, we’re here to supercharge small businesses. By making small businesses more efficient every day, connecting them with big business technology and empowering a community behind them, their potential is limitless. When that happens, we’re not only helping small businesses, we’ll be building a stronger economy that can change the world.\n\n\n\n\nHOW YOU’LL MAKE AN IMPACT\n\nAs Senior Director of Product & Technology Finance, you will lead our financial planning and analysis efforts across Xero’s Product & Technology function and partner closely with senior leaders to provide valuable insights and recommendations. You will be responsible for developing and executing financial strategies that align with Xero’s ambitious product objectives.\n\nWorking with your team, you will oversee all financial planning and analysis across Cost to Serve, Product, Technology and Engineering sub-functions, ensuring a relentless focus on commercial outcomes. This will involve tailoring your approach to the unique requirements of each area, fostering a culture of critical evaluation and justification for capital allocation decisions. As a senior member of the Financial Planning and Analysis team, you will also champion business casing, accurate forecasting, and workforce planning, thereby becoming a driving force behind our financial success.\n\n\n\n\nWHAT YOU’LL DO\n\nFinancial Strategy\n\n - Develop and articulate a clear financial strategy for the Product & Technology function, ensuring alignment with Xero's overarching business objectives and OKRs.\n\n - Champion the integration of financial and operational data into decision-making processes.\n\n - Ensure budgeting and forecasting are aligned with broader company objectives.\n\n - Collaborate with People Experience on remuneration strategies for the function.\n\n\n\nFinancial Planning and Analysis\n\n - Lead financial planning cycles for the Product & Technology function, collaborating on operating plans, roadmaps and annual targets.\n\n - Cultivate commercial acumen and critical thinking within the Product & Technology team, ensuring investment requests are tied to measurable financial results.\n\n - Coordinate long-term planning inputs for Product portfolios, demonstrating deep understanding of business drivers and financial modeling implications.\n\n\n\nFinancial Modeling\n\n - Create and maintain sophisticated financial models to assess potential scenarios, risks, and opportunities, and support strategic decision-making.\n\n - Develop a framework for business case benefits realization.\n\n - Build and iterate on Product P&Ls, ensuring strong decision making on capital allocations\n\n - Assist the leadership team in assessing financial risks associated with project delivery.\n\n\n\nCapital Allocation\n\n - Evaluate and optimize capital allocation strategies, including investment in new initiatives, capital expenditures and, where applicable, acquisitions.\n\n - Support and challenge leaders on capital allocation decisions and facilitate effective capital requests with a strong ROI focus.\n\n - Ensure tracking of committed business cases to monitor delivery and financial milestones.\n\n\n\nTeam Leadership\n\n - Build, mentor, and manage a high-performing team, fostering a culture of excellence, collaboration, and continuous improvement.\n\n\n\nStakeholder Engagement\n\n - Provide financial insights and guidance to support decision-making across the organization.\n\n - Drive business performance through influencing leaders and actionable financial analysis.\n\n - Collaborate with the wider FP&A leadership team to ensure alignment between Product deliverables and Go-to-Market strategies/Operating Plans.\n\n\n\n\nSUCCESS LOOKS LIKE\n\n - Consistent delivery of accurate, timely financial information and analysis that drives decision-making\n\n - Proactive evolution of financial models / insights to meet the ever-changing needs of Xero\n\n - Strong collaborator who builds relationships at all levels across the organization\n\n - Trusted advisor, providing recommendations that influence decisions made by leadership\n\n - Active leadership within the Financial Planning team, shaping its direction and impact\n\n - Team empowerment through effective management, ensuring high-quality output and individual growth\n\n - Strategic foresight demonstrated through well-defined long-term plans and deep understanding of business drivers\n\n\n\n\nWHAT YOU’LL BRING WITH YOU\n\nCritical competencies\n\n - Strong collaboration with key leadership.\n\n - Team player, able to work with various levels in the company, flexible, comfortable in a fast paced environment.\n\n - Ability to take data and create a story that resonates with audiences and drive action.\n\n - Able to prioritize work, meet deadlines with attention to detail and accuracy.\n\n - High energy level, self-starter, proactive and results oriented\n\n - Operates with full openness and transparency & integrity\n\n - Fluency in AI tools\n\nExperience\n\n - Proven experience (12+ years) in finance, with 3 years in a senior leadership role\n\n - Work experience in a global SaaS or technology industry company, a fast paced startup.\n\n - Experience supporting a Product & Tech and/or Research & Development organization\n\n - Experience leveraging AI tools to increase efficiency and impact\n\n - Superior analytical and problem solving skills, with demonstrated intellectual and analytical rigor\n\n - Excellent communication skills to make recommendations to senior leaders.\n\n - Demonstrated leadership and team management experience.\n\n - MBA preferred.\n\n\n\n\nCOMPENSATION\n\nAt Xero, we value the impact and skills you bring to the team. We don’t just hire for a role; we invest in people. We believe in a Total Package philosophy - which means your value isn't just a single number on a paycheck. While base salary is a core component, we look at your compensation through a holistic lens that includes equity, performance incentives, and world-class benefits.\n\nThe expected base salary range for this role in:\n\n - California: $225K - $285K USD plus bonus and equity \n\nIndividual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.\n\nIn addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:\n\n - Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.\n\n - Comprehensive Benefits: Medical, dental, vision, 401(k) match, and 21 days PTO, 10 days of Wellbeing leave, 5 days of Xtra Leave, 1 volunteer day, 12 paid holidays, paid parental leave. Further information included on our Xero Perks https://careers.xero.com/inside-xero/benefits-wellbeing/ page.\n\nXero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken."},{"id":"e862e689-eade-4caf-a741-aab6f29220c7","title":"Engineering Manager ","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"CAN: Vancouver (333 Seymour St)","secondaryLocations":[],"publishedAt":"2026-06-23T14:18:58.553+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}},"jobUrl":"https://jobs.ashbyhq.com/xero/e862e689-eade-4caf-a741-aab6f29220c7","applyUrl":"https://jobs.ashbyhq.com/xero/e862e689-eade-4caf-a741-aab6f29220c7/application","descriptionHtml":"As an Engineering Manager, you will drive the delivery of high-quality software by leading high-performing, inclusive teams. You won’t just manage the work; you will act as a technical anchor, maintaining an informed opinion on system health and code quality while ensuring your team’s roadmap is delivered predictably.
Your impact is defined by a delicate balance of driving product delivery velocity and upholding operational excellence. You will guide your team to hone their engineering craft, championing AI-native workflows and resolving complex technical challenges to deliver outcomes that align with business and customer goals.
You will lead a coordinated team where building trust through transparency and seeking diverse perspectives are core to how we work. By collaborating closely with cross-functional partners in Product and Design, you will resolve dependencies early and ensure your engineers have a sustainable environment to do their best work.
The team is currently working on / Initially, you will focus on
Championing AI Engineering by encouraging the team to inject AI across the entire SDLC to drive efficiency gains.
Driving high engineering throughput through strong architecture, code quality, and decoupling legacy systems.
Elevating the Developer Experience by identifying and removing the \"complexity tax,\" such as toil and brittle environments.
Scaling system health and visibility to ensure product status and technical debt are actionable and discoverable.
You can find out more about the different engineering teams we hire for at Xero here.
This role is based in Vancouver, offering a hybrid working model that balances local team presence with a global scope of work. You will have the flexibility to work from home while connecting with your colleagues in our modern office spaces during designated boost days.
You bring a proven track record of delivering software roadmaps in agile environments while managing complex dependencies.
A deep understanding of software architecture and the ability to guide teams through technical modernisation is something you possess.
You have a passion for providing high support through coaching, mentoring, and advocating for the career progression of your engineers.
Your approach to leadership involves making fast, decentralised decisions and empowering your team to take ownership.
You possess the ability to lead through influence, building strong partnerships across Product and Design to align on shared goals.
A bias for action is part of your DNA, allowing you to proactively redirect focus when work isn't moving the needle on business outcomes.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team. We are also tech stack agnostic, so please apply if you've worked with adjacent technologies.
At Xero, we value the impact and skills you bring to the team. We believe in a Total Package philosophy - ensuring your value is recognized through a holistic lens that includes base salary, performance incentives, and world-class benefits.
The expected base salary range for this role is $188,000 - $236,000 CAD.
Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.
In addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:
Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.
Comprehensive Benefits: World-class health, wellness, and retirement programs. Xero Perks including Wellbeing days, generous leave, and dedicated professional development budgets.
This is a posting for an existing vacancy.
Xero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken.
","descriptionPlain":"THE ROLE / IMPACT\n\nAs an Engineering Manager, you will drive the delivery of high-quality software by leading high-performing, inclusive teams. You won’t just manage the work; you will act as a technical anchor, maintaining an informed opinion on system health and code quality while ensuring your team’s roadmap is delivered predictably.\n\nYour impact is defined by a delicate balance of driving product delivery velocity and upholding operational excellence. You will guide your team to hone their engineering craft, championing AI-native workflows and resolving complex technical challenges to deliver outcomes that align with business and customer goals.\n\n\n\n\nTHE TEAM / HOW THEY CONNECT\n\nYou will lead a coordinated team where building trust through transparency and seeking diverse perspectives are core to how we work. By collaborating closely with cross-functional partners in Product and Design, you will resolve dependencies early and ensure your engineers have a sustainable environment to do their best work.\n\nThe team is currently working on / Initially, you will focus on\n\n - Championing AI Engineering by encouraging the team to inject AI across the entire SDLC to drive efficiency gains.\n\n - Driving high engineering throughput through strong architecture, code quality, and decoupling legacy systems.\n\n - Elevating the Developer Experience by identifying and removing the \"complexity tax,\" such as toil and brittle environments.\n\n - Scaling system health and visibility to ensure product status and technical debt are actionable and discoverable.\n\nYou can find out more about the different engineering teams we hire for at Xero here https://careers.xero.com/our-teams/engineering/.\n\n\n\n\nWHERE AND HOW YOU CAN WORK\n\nThis role is based in Vancouver, offering a hybrid working model that balances local team presence with a global scope of work. You will have the flexibility to work from home while connecting with your colleagues in our modern office spaces during designated boost days.\n\n\n\n\nHERE ARE SOME OF THE THINGS WE ARE LOOKING FOR\n\n - You bring a proven track record of delivering software roadmaps in agile environments while managing complex dependencies.\n\n - A deep understanding of software architecture and the ability to guide teams through technical modernisation is something you possess.\n\n - You have a passion for providing high support through coaching, mentoring, and advocating for the career progression of your engineers.\n\n - Your approach to leadership involves making fast, decentralised decisions and empowering your team to take ownership.\n\n - You possess the ability to lead through influence, building strong partnerships across Product and Design to align on shared goals.\n\n - A bias for action is part of your DNA, allowing you to proactively redirect focus when work isn't moving the needle on business outcomes.\n\n\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team. We are also tech stack agnostic, so please apply if you've worked with adjacent technologies.\n\n\n\nAt Xero, we value the impact and skills you bring to the team. We believe in a Total Package philosophy - ensuring your value is recognized through a holistic lens that includes base salary, performance incentives, and world-class benefits.\n\nThe expected base salary range for this role is $188,000 - $236,000 CAD.\n\nIndividual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.\n\nIn addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:\n\n - Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.\n\n - Comprehensive Benefits: World-class health, wellness, and retirement programs. Xero Perks https://careers.xero.com/inside-xero/benefits-wellbeing/ including Wellbeing days, generous leave, and dedicated professional development budgets.\n\nThis is a posting for an existing vacancy.\n\nXero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken."},{"id":"81a89a5c-3e4d-4669-899b-2eea4bd19ed6","title":"Engineer ","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"CAN: Vancouver (333 Seymour St)","secondaryLocations":[],"publishedAt":"2026-07-28T19:21:18.955+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}},"jobUrl":"https://jobs.ashbyhq.com/xero/81a89a5c-3e4d-4669-899b-2eea4bd19ed6","applyUrl":"https://jobs.ashbyhq.com/xero/81a89a5c-3e4d-4669-899b-2eea4bd19ed6/application","descriptionHtml":"The role / impact
You'll take on complex, sometimes ambiguous problems and turn them into robust, high quality software that customers can rely on. Your work will span the full lifecycle, from shaping technical solutions and writing quality code through to testing, troubleshooting and keeping systems running smoothly in production. Every decision you make will be grounded in customer outcomes and a genuine care for doing things properly.
Beyond the code, you'll help shape how the team works. You'll share feedback with empathy, support others as they grow, and contribute ideas that improve engineering practices across the wider team. You'll also take part in an on call roster, sharing responsibility for keeping our products running around the clock.
The team / how they connect
You'll join a close knit engineering team that works across the full stack to build and maintain software our customers depend on every day. The team collaborates closely with product, design and other engineering groups, sharing knowledge freely and holding each other to a high standard of quality. Decisions are made together, with a strong bias towards clarity and getting the right things done quickly.
The team is currently working on / Initially, you will focus on
Strengthening the reliability and scalability of our cloud based infrastructure
Improving engineering practices and developer efficiency across the team
Exploring practical ways to use AI tools to streamline everyday engineering work
Building and maintaining APIs and services that support our wider product ecosystem
Where and how you can work
We support flexible, hybrid working, with time together in the office balanced against the flexibility to work in the way that suits you best. We know good work happens in different places and at different times, so we focus on outcomes rather than hours at a desk. Specific office expectations and any regular in person days will be discussed with you as part of the hiring process.
Here are some of the things we are looking for
You'll bring hands on experience with one or more programming languages, along with the confidence to debug across a technology stack
Practical use of AI tools to boost your own productivity and streamline how you work comes naturally to you
A specialism in a particular area of the development stack, paired with genuine curiosity to keep learning, is part of who you are
Test driven and trunk based development are practices you use regularly, not just concepts you know about
Spotting application and infrastructure security risks before they become problems is something you actively look out for
Taking part in an on call roster and sharing in the responsibility for reliable products is something you're comfortable with
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role / impact\n\nYou'll take on complex, sometimes ambiguous problems and turn them into robust, high quality software that customers can rely on. Your work will span the full lifecycle, from shaping technical solutions and writing quality code through to testing, troubleshooting and keeping systems running smoothly in production. Every decision you make will be grounded in customer outcomes and a genuine care for doing things properly.\n\nBeyond the code, you'll help shape how the team works. You'll share feedback with empathy, support others as they grow, and contribute ideas that improve engineering practices across the wider team. You'll also take part in an on call roster, sharing responsibility for keeping our products running around the clock.\n\nThe team / how they connect\n\nYou'll join a close knit engineering team that works across the full stack to build and maintain software our customers depend on every day. The team collaborates closely with product, design and other engineering groups, sharing knowledge freely and holding each other to a high standard of quality. Decisions are made together, with a strong bias towards clarity and getting the right things done quickly.\n\nThe team is currently working on / Initially, you will focus on\n\n - Strengthening the reliability and scalability of our cloud based infrastructure\n\n - Improving engineering practices and developer efficiency across the team\n\n - Exploring practical ways to use AI tools to streamline everyday engineering work\n\n - Building and maintaining APIs and services that support our wider product ecosystem\n\nWhere and how you can work\n\nWe support flexible, hybrid working, with time together in the office balanced against the flexibility to work in the way that suits you best. We know good work happens in different places and at different times, so we focus on outcomes rather than hours at a desk. Specific office expectations and any regular in person days will be discussed with you as part of the hiring process.\n\nHere are some of the things we are looking for\n\n - You'll bring hands on experience with one or more programming languages, along with the confidence to debug across a technology stack\n\n - Practical use of AI tools to boost your own productivity and streamline how you work comes naturally to you\n\n - A specialism in a particular area of the development stack, paired with genuine curiosity to keep learning, is part of who you are\n\n - Test driven and trunk based development are practices you use regularly, not just concepts you know about\n\n - Spotting application and infrastructure security risks before they become problems is something you actively look out for\n\n - Taking part in an on call roster and sharing in the responsibility for reliable products is something you're comfortable with\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"a547298d-33a5-45bc-ba01-d0787ac3e51b","title":"Engineering Manager - Multiple Roles","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"AU: Melbourne: (260 Burwood Rd)","secondaryLocations":[{"location":"NZ: Auckland: Xero 4 (96 St Georges Bay Rd, Level 2 & 3)","address":{"postalAddress":{"addressRegion":"Auckland","addressCountry":"New Zealand","addressLocality":"Parnell"}}},{"location":"AU: Sydney (45 Clarence St)","address":{"postalAddress":{"addressRegion":"New South Wales","addressCountry":"Australia","addressLocality":"Sydney"}}},{"location":"NZ: Wellington: Xero One (19-23 Taranaki St)","address":{"postalAddress":{"addressRegion":"Wellington","addressCountry":"New Zealand","addressLocality":"Wellington"}}}],"publishedAt":"2026-05-28T23:32:01.375+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"3122","addressRegion":"Victoria","streetAddress":"Level 3, 260 Burwood Road","addressCountry":"Australia","addressLocality":"Hawthorn"}},"jobUrl":"https://jobs.ashbyhq.com/xero/a547298d-33a5-45bc-ba01-d0787ac3e51b","applyUrl":"https://jobs.ashbyhq.com/xero/a547298d-33a5-45bc-ba01-d0787ac3e51b/application","descriptionHtml":"The role & impact
As an Engineering Manager, you will own the roadmap and strategy for your team end-to-end, setting direction, making prioritisation calls, and driving the delivery of high-quality software through high-performing, inclusive teams.
You won't just manage the work; you will be a genuine technical voice in the room, leading system design discussions, navigating architectural trade-offs, and shaping how the team evolves its technical foundations. Your impact spans both delivery velocity and technical excellence. You will actively contribute to critical engineering decisions, from system architecture and platform design to build-vs-buy trade-offs, while championing AI-native workflows and guiding your team to hone their craft in ways that deliver meaningful business and customer outcomes.
The team
You will lead a coordinated platform or product-focused team where building trust through transparency and seeking diverse perspectives are core to how we work. As an equal partner with Product and Design, you will co-own the strategic direction of your domain — resolving dependencies early, influencing product thinking with technical insight, and creating a sustainable environment where engineers can do their best work.
We're currently recruiting multiple positions across our product engineering team, you can find out more about our engineering teams here.
The team is currently working on / Initially, you will focus on
Championing AI Engineering by encouraging the team to inject AI across the entire SDLC to drive efficiency gains.
Driving high engineering throughput through strong architecture, code quality, and decoupling legacy systems.
Elevating the Developer Experience by identifying and removing the \"complexity tax,\" such as toil and brittle environments.
Scaling system health and visibility to ensure product status and technical debt are actionable and discoverable.
Where and how you can work
This role can be based in Melbourne or Sydney in Australia and Auckland or Wellington in New Zealand. We offer a hybrid working model that balances local team presence with a global scope of work. You will have the flexibility to work from home while connecting with your colleagues in our modern office spaces during designated boost days.
Here are some of the things we are looking for
You bring a proven track record of owning and delivering software roadmaps end-to-end in agile environments, including managing complex dependencies and making strategic prioritisation decisions.
You have deep experience in software architecture and system design, with the confidence to lead technical trade-off discussions and steer teams through significant modernisation efforts.
You have a passion for providing high support through coaching, mentoring, and advocating for the career progression of your engineers.
Your approach to leadership involves making fast, decentralised decisions and empowering your team to take ownership.
You possess the ability to lead through influence, building strong partnerships across Product and Design; contributing technical perspectives to shape shared strategy, not just align to it.
A bias for action is part of your DNA, allowing you to proactively redirect focus when work isn't moving the needle on business outcomes.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role & impact\n\nAs an Engineering Manager, you will own the roadmap and strategy for your team end-to-end, setting direction, making prioritisation calls, and driving the delivery of high-quality software through high-performing, inclusive teams.\n\nYou won't just manage the work; you will be a genuine technical voice in the room, leading system design discussions, navigating architectural trade-offs, and shaping how the team evolves its technical foundations. Your impact spans both delivery velocity and technical excellence. You will actively contribute to critical engineering decisions, from system architecture and platform design to build-vs-buy trade-offs, while championing AI-native workflows and guiding your team to hone their craft in ways that deliver meaningful business and customer outcomes.\n\nThe team\n\nYou will lead a coordinated platform or product-focused team where building trust through transparency and seeking diverse perspectives are core to how we work. As an equal partner with Product and Design, you will co-own the strategic direction of your domain — resolving dependencies early, influencing product thinking with technical insight, and creating a sustainable environment where engineers can do their best work.\n\nWe're currently recruiting multiple positions across our product engineering team, you can find out more about our engineering teams here https://careers.xero.com/our-teams/engineering/.\n\nThe team is currently working on / Initially, you will focus on\n\n - Championing AI Engineering by encouraging the team to inject AI across the entire SDLC to drive efficiency gains.\n\n - Driving high engineering throughput through strong architecture, code quality, and decoupling legacy systems.\n\n - Elevating the Developer Experience by identifying and removing the \"complexity tax,\" such as toil and brittle environments.\n\n - Scaling system health and visibility to ensure product status and technical debt are actionable and discoverable.\n\nWhere and how you can work \n\nThis role can be based in Melbourne or Sydney in Australia and Auckland or Wellington in New Zealand. We offer a hybrid working model that balances local team presence with a global scope of work. You will have the flexibility to work from home while connecting with your colleagues in our modern office spaces during designated boost days.\n\nHere are some of the things we are looking for\n\n - You bring a proven track record of owning and delivering software roadmaps end-to-end in agile environments, including managing complex dependencies and making strategic prioritisation decisions.\n\n - You have deep experience in software architecture and system design, with the confidence to lead technical trade-off discussions and steer teams through significant modernisation efforts.\n\n - You have a passion for providing high support through coaching, mentoring, and advocating for the career progression of your engineers.\n\n - Your approach to leadership involves making fast, decentralised decisions and empowering your team to take ownership.\n\n - You possess the ability to lead through influence, building strong partnerships across Product and Design; contributing technical perspectives to shape shared strategy, not just align to it.\n\n - A bias for action is part of your DNA, allowing you to proactively redirect focus when work isn't moving the needle on business outcomes.\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.\n\n"},{"id":"c00839ba-9158-4fbf-99ad-71461129d258","title":"Principal Engineer","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"AU: Melbourne: (260 Burwood Rd)","secondaryLocations":[{"location":"AU: Sydney (45 Clarence St)","address":{"postalAddress":{"addressRegion":"New South Wales","addressCountry":"Australia","addressLocality":"Sydney"}}}],"publishedAt":"2026-07-24T05:41:21.243+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"3122","addressRegion":"Victoria","streetAddress":"Level 3, 260 Burwood Road","addressCountry":"Australia","addressLocality":"Hawthorn"}},"jobUrl":"https://jobs.ashbyhq.com/xero/c00839ba-9158-4fbf-99ad-71461129d258","applyUrl":"https://jobs.ashbyhq.com/xero/c00839ba-9158-4fbf-99ad-71461129d258/application","descriptionHtml":"We are hiring a number of Principal Engineer roles across Sydney, Melbourne, and Brisbane to join multiple teams at Xero. As a Principal Engineer, you will drive technical excellence and lead the evolution of complex, distributed software systems that power critical experiences for millions of small businesses. You will shape architecture, solve intricate engineering challenges at scale, and set new technical standards across the organization.
Your impact extends far beyond code. You will serve as a technical guide and mentor across multiple teams, influencing strategic decisions, championing modern delivery practices, and elevating engineering quality to ensure our products remain reliable, secure, and scalable.
The team / how they connect
You will join a collaborative engineering collective comprising cross-functional development teams, product managers, and architecture practice leaders. The team works together in a supportive environment focused on open communication, continuous learning, and shared technical governance. Together, you will bridge high-level product strategy with hands-on technical execution to deliver seamless digital tools.
The team is currently working on / Initially, you will focus on
Designing, refactoring, and modernising monolithic architecture into highly scalable, resilient distributed microservices.
Establishing foundational CI/CD practices, test-driven development methodologies, and robust automated testing frameworks across engineering groups.
Working with AWS cloud infrastructure, C#, React, Kubernetes, and distributed event-driven systems.
Defining architectural patterns and contributing to company-wide technical standards and best practices.
Where and how you can work
We offer a flexible, hybrid working style that balances working from home with collaborative in-office connection across Sydney, Melbourne, and Brisbane. You will have access to modern office facilities designed for teamwork and innovation, with designated boost days that bring teams together in person to build culture, hold planning sessions, and collaborate on strategic initiatives.
Here are some of the things we are looking for
You bring an extensive background in software engineering, with expertise in architecting, building, and operating complex distributed cloud applications.
Your experience demonstrates a proven ability to make major system design decisions and refactor monolithic code bases into modular microservices.
A deep mastery of modern engineering practices, including automated testing, continuous integration, continuous delivery, and domain-driven design, defines your approach.
You bring strong leadership qualities alongside a genuine passion for coaching, mentoring, and lifting the technical capabilities of engineers around you.
Broad familiarity with modern tech stacks, cloud platform architecture, and containerised deployments will set you up for success.
Excellent communication skills allow you to articulate complex technical ideas clearly to both technical and non-technical stakeholders.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"We are hiring a number of Principal Engineer roles across Sydney, Melbourne, and Brisbane to join multiple teams at Xero. As a Principal Engineer, you will drive technical excellence and lead the evolution of complex, distributed software systems that power critical experiences for millions of small businesses. You will shape architecture, solve intricate engineering challenges at scale, and set new technical standards across the organization.\n\n \n\nYour impact extends far beyond code. You will serve as a technical guide and mentor across multiple teams, influencing strategic decisions, championing modern delivery practices, and elevating engineering quality to ensure our products remain reliable, secure, and scalable.\n\n \n\nThe team / how they connect\n\nYou will join a collaborative engineering collective comprising cross-functional development teams, product managers, and architecture practice leaders. The team works together in a supportive environment focused on open communication, continuous learning, and shared technical governance. Together, you will bridge high-level product strategy with hands-on technical execution to deliver seamless digital tools.\n\n \n\nThe team is currently working on / Initially, you will focus on\n\n - Designing, refactoring, and modernising monolithic architecture into highly scalable, resilient distributed microservices.\n \n \n\n - Establishing foundational CI/CD practices, test-driven development methodologies, and robust automated testing frameworks across engineering groups.\n \n \n\n - Working with AWS cloud infrastructure, C#, React, Kubernetes, and distributed event-driven systems.\n \n \n\n - Defining architectural patterns and contributing to company-wide technical standards and best practices.\n \n \n\nWhere and how you can work\n\nWe offer a flexible, hybrid working style that balances working from home with collaborative in-office connection across Sydney, Melbourne, and Brisbane. You will have access to modern office facilities designed for teamwork and innovation, with designated boost days that bring teams together in person to build culture, hold planning sessions, and collaborate on strategic initiatives.\n\n \n\nHere are some of the things we are looking for\n\n - You bring an extensive background in software engineering, with expertise in architecting, building, and operating complex distributed cloud applications.\n \n \n\n - Your experience demonstrates a proven ability to make major system design decisions and refactor monolithic code bases into modular microservices.\n \n \n\n - A deep mastery of modern engineering practices, including automated testing, continuous integration, continuous delivery, and domain-driven design, defines your approach.\n \n \n\n - You bring strong leadership qualities alongside a genuine passion for coaching, mentoring, and lifting the technical capabilities of engineers around you.\n \n \n\n - Broad familiarity with modern tech stacks, cloud platform architecture, and containerised deployments will set you up for success.\n \n \n\n - Excellent communication skills allow you to articulate complex technical ideas clearly to both technical and non-technical stakeholders.\n \n \n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"2cf92322-2b87-43c4-9b6a-2a4aeea0033c","title":"Engineering Manager","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"UK: Remote Worker","secondaryLocations":[{"location":"UK: Remote Worker","address":{"postalAddress":{"addressRegion":"London","addressCountry":"United Kingdom","addressLocality":"UK: Remote"}}}],"publishedAt":"2026-04-13T19:52:30.296+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"London","addressCountry":"United Kingdom","addressLocality":"UK: Remote"}},"jobUrl":"https://jobs.ashbyhq.com/xero/2cf92322-2b87-43c4-9b6a-2a4aeea0033c","applyUrl":"https://jobs.ashbyhq.com/xero/2cf92322-2b87-43c4-9b6a-2a4aeea0033c/application","descriptionHtml":"The role & impact
As an Engineering Manager, you will drive the delivery of high-quality software by leading a high-performing inclusive team. You will act as the technical anchor, balancing predictable roadmap delivery with a relentless focus on team growth, technical excellence, and system health.
Your work requires a delicate balance between short-term product delivery velocity and long-term operational excellence. You will guide your team to hone their craft, champion AI-native workflows, and resolve complex technical challenges to deliver impactful outcomes that align with business and customer goals.
The team & how they connect
You will lead a results-driven team that operates with clear goals and ownership, fostering a high-trust environment where \"blameless\" problem-solving is the norm. The team works closely with Product and Design partners to shape solutions that truly matter to our customers.
The team is currently working on
Modernising architectures and improving CI/CD maturity to reduce operational risk.
Embedding AI-native engineering workflows across the SDLC to boost velocity and reduce toil.
Refining system design and architecture for high-scale, high-availability distributed systems.
Driving visibility into system health and technical debt to enable proactive improvements.
Where and how you can work
Xero is a Great Place to Work UK accredited company. We offer remote, hybrid or office based roles (hybrid and in-office in London, Milton Keynes or Manchester). Our offices offer boost days for connection and collaboration.
Here are some of the things we are looking for
Extensive professional software engineering experience, with a proven track record of technical maturity and delivering complex systems.
Demonstrated experience leading, coaching, and performance-managing engineers, including building and improving team capability over time.
Proven track record of translating business goals into executable engineering plans, balancing short-term delivery with long-term sustainability.
Hands-on experience writing, reviewing, and debugging production code, with the technical credibility to guide engineering decisions.
Experience building and supporting high-scale, high-availability distributed systems, including leading or overseeing incident response.
Experience leading teams in the adoption of AI-native engineering workflows to improve developer productivity and quality.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Join a Great Place to Work-Certified™ company where your voice matters.
","descriptionPlain":"The role & impact\n\nAs an Engineering Manager, you will drive the delivery of high-quality software by leading a high-performing inclusive team. You will act as the technical anchor, balancing predictable roadmap delivery with a relentless focus on team growth, technical excellence, and system health.\n\n\n\nYour work requires a delicate balance between short-term product delivery velocity and long-term operational excellence. You will guide your team to hone their craft, champion AI-native workflows, and resolve complex technical challenges to deliver impactful outcomes that align with business and customer goals.\n\n\n\nThe team & how they connect\n\nYou will lead a results-driven team that operates with clear goals and ownership, fostering a high-trust environment where \"blameless\" problem-solving is the norm. The team works closely with Product and Design partners to shape solutions that truly matter to our customers.\n\n\n\nThe team is currently working on\n\n - Modernising architectures and improving CI/CD maturity to reduce operational risk.\n \n \n\n - Embedding AI-native engineering workflows across the SDLC to boost velocity and reduce toil.\n \n \n\n - Refining system design and architecture for high-scale, high-availability distributed systems.\n \n \n\n - Driving visibility into system health and technical debt to enable proactive improvements.\n \n \n\nWhere and how you can work\n\nXero is a Great Place to Work UK accredited company. We offer remote, hybrid or office based roles (hybrid and in-office in London, Milton Keynes or Manchester). Our offices offer boost days for connection and collaboration. \n\n\n\nHere are some of the things we are looking for\n\n - Extensive professional software engineering experience, with a proven track record of technical maturity and delivering complex systems.\n \n \n\n - Demonstrated experience leading, coaching, and performance-managing engineers, including building and improving team capability over time.\n \n \n\n - Proven track record of translating business goals into executable engineering plans, balancing short-term delivery with long-term sustainability.\n \n \n\n - Hands-on experience writing, reviewing, and debugging production code, with the technical credibility to guide engineering decisions.\n \n \n\n - Experience building and supporting high-scale, high-availability distributed systems, including leading or overseeing incident response.\n \n \n\n - Experience leading teams in the adoption of AI-native engineering workflows to improve developer productivity and quality.\n \n \n \n \n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.\n\nJoin a Great Place to Work-Certified™ company where your voice matters.\n\n"},{"id":"e4737bfa-d4ee-4c3f-b351-bdfab8100f58","title":"Lead Engineer (Accounting Core Team)","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"CAN: Vancouver (333 Seymour St)","secondaryLocations":[{"location":"CAN: Vancouver (333 Seymour St)","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}}}],"publishedAt":"2026-08-18T19:16:09.507+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}},"jobUrl":"https://jobs.ashbyhq.com/xero/e4737bfa-d4ee-4c3f-b351-bdfab8100f58","applyUrl":"https://jobs.ashbyhq.com/xero/e4737bfa-d4ee-4c3f-b351-bdfab8100f58/application","descriptionHtml":"The role / impact
You will focus on solving engineering problems at scale, moving beyond feature delivery to influence the architecture and implementation of distributed systems. By refactoring complex, monolithic systems and building high-quality, scalable software, your work ensures our platform remains robust and reliable for millions of global users.
As a Staff level engineer, you will have the autonomy to make major code design decisions and contribute to global engineering standards. You will balance technical excellence with mentorship, acting as a role model and coaching others through complex technical challenges to help them grow.
The team / how they connect
You will join a collaborative environment where engineers, product owners, and designers work together using agile and delivery practices to ship meaningful code. The team prioritises continuous learning and mastery, frequently participating in code reviews and knowledge-sharing sessions to maintain a high bar for technical craft.
The team is currently working on / Initially, you will focus on
Modernizing systems by refactoring monolithic components into distributed, scalable architectures.
Enhancing the developer experience through the maturation of CI/CD concepts, tooling, and TDD practices.
Building and maintaining a diverse tech stack that includes C#, .Net, React, AWS, and Kubernetes.
Developing and implementing technical solution designs that align with long-term engineering frameworks.
Where and how you can work
This role is based in our Vancouver office. We embrace a hybrid working model that balances the flexibility of remote work with purposeful in-person collaboration.
Here are some of the things we are looking for
Proven experience delivering and operating complex, large-scale systems (distributed/high-availability environments), with strong fundamentals and the ability to ramp quickly across adjacent technologies (we’re tech-stack agnostic).
You bring a growth mindset and a passion for proactively maintaining and sharing technical knowledge with your peers.
A background in designing and building high-quality software within a range of languages and tools is essential.
You possess the ability to lead major code design decisions and contribute to wider technical solutioning.
Experience with modern engineering practices like automated testing, refactoring, and agile delivery is key to your success.
You enjoy mentoring other engineers and helping them grow their technical skills through supportive coaching.
A deep care for technical excellence and a drive to solve large-scale engineering challenges motivates your daily work.
Compensation Philosophy
At Xero, we value the impact and skills you bring to the team. We don’t just hire for a role; we invest in people. We believe in a Total Package philosophy - which means your value isn't just a single number on a paycheque. While base salary is a core component, we look at your compensation through a holistic lens that includes equity, performance incentives, and world-class benefits.
The base salary range for this role in Canada is $186,000 - $236,000 CAD.
Please note that this range represents base salary only. We believe in rewarding our people for their total contribution, which is why we look at compensation through a holistic lens. In addition to base pay, your total package may include:
Variable Pay: Eligibility commissions or equity based on role and performance.
Comprehensive Benefits: World-class health, wellness, and retirement programs.
Xero Perks: Inside Xero Explore our full suite of benefits, from wellbeing initiatives to professional development.
Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role
The role / impact
You will focus on solving engineering problems at scale, moving beyond feature delivery to influence the architecture and implementation of distributed systems. By refactoring complex, monolithic systems and building high-quality, scalable software, your work ensures our platform remains robust and reliable for millions of global users.
As a senior member of the team, you will have the autonomy to make major code design decisions and contribute to global engineering standards. You will balance technical excellence with mentorship, acting as a role model and coaching others through complex technical challenges to help them grow.
The team / how they connect
You will join a collaborative environment where engineers, product owners, and designers work together using agile and delivery practices to ship meaningful code. The team prioritizes continuous learning and mastery, frequently participating in code reviews and knowledge-sharing sessions to maintain a high bar for technical craft.
The team is currently working on / Initially, you will focus on
Modernizing systems by refactoring monolithic components into distributed, scalable architectures.
Enhancing the developer experience through the maturation of CI/CD concepts, tooling, and TDD practices.
Building and maintaining a diverse tech stack that includes C#,.Net, React, AWS, and Kubernetes.
Developing and implementing technical solution designs that align with long-term engineering frameworks.
Where and how you can work
This role is based in our Vancouver office, where we embrace a hybrid working model. You will have the flexibility to work from home while joining the team in the office for \"boost days\" (1-2 days a week) to collaborate, socialize, and solve complex problems in person.
Here are some of the things we are looking for
Proven experience delivering and operating complex, large-scale systems (distributed/high-availability environments), with strong fundamentals and the ability to ramp quickly across adjacent technologies (we’re tech-stack agnostic).
You bring a growth mindset and a passion for proactively maintaining and sharing technical knowledge with your peers.
A background in designing and building high-quality software within a range of languages and tools is essential.
You possess the ability to lead major code design decisions and contribute to wider technical solutioning.
Experience with modern engineering practices like automated testing, refactoring, and agile delivery is key to your success.
You enjoy mentoring other engineers and helping them grow their technical skills through supportive coaching.
A deep care for technical excellence and a drive to solve large-scale engineering challenges motivates your daily work.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team. We are also tech stack agnostic, so please apply if you've worked with adjacent technologies.
Compensation Philosophy
At Xero, we value the impact and skills you bring to the team. We don’t just hire for a role; we invest in people. We believe in a Total Package philosophy - which means your value isn't just a single number on a paycheck. While base salary is a core component, we look at your compensation through a holistic lens that includes equity, performance incentives, and world-class benefits.
The base salary range for this role in Canada is $155,000 - $205,000 CAD.
Please note that this range represents base salary only. We believe in rewarding our people for their total contribution, which is why we look at compensation through a holistic lens. In addition to base pay, your total package may include:
Variable Pay: Eligibility commissions or equity based on role and performance.
Comprehensive Benefits: World-class health, wellness, and retirement programs.
Xero Perks: Inside Xero Explore our full suite of benefits, from wellbeing initiatives to professional development.
Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role
We’re looking for a Senior Mobile Engineer to help shape and build the Xero Accounting App - our flagship mobile experience used by small businesses around the world to manage their finances wherever work takes them.
You’ll be a key contributor as we continue to evolve our mobile architecture and accelerate our investment in React Native, helping us deliver high-quality customer experiences faster while maintaining a strong focus on reliability, performance and engineering excellence.
This is a hands-on senior engineering role with meaningful ownership. You’ll take complex mobile features from idea to production and beyond, contributing to technical design, navigating ambiguity, making pragmatic engineering decisions and seeing the real-world impact of what you ship.
Working across our React Native and broader mobile ecosystem, you’ll partner closely with Product, Design, backend and platform teams to solve challenging problems at scale. You’ll also have an impact beyond your own code, raising the engineering bar through mentoring, thoughtful code reviews and investment in the engineers around you.
Through our partnership with Anthropic, you’ll help reimagine how we build software - embedding AI into everyday engineering workflows to accelerate delivery, improve quality and create more space for engineers to focus on the highest-impact problems.
We’re the engineering team behind the Xero Accounting mobile app, building experiences that help millions of small businesses manage critical financial workflows from their phones.
We work in a high-velocity, cross-functional environment, partnering closely with Product and Design to create intuitive, beautiful and reliable mobile experiences.
Our mobile engineers also collaborate deeply with backend, platform, web and domain teams across Xero. That means you’ll have the opportunity to influence not only what happens inside the app, but also the APIs, data flows and technical architecture that make great mobile experiences possible.
Ship meaningful customer value: Build and evolve React Native experiences across some of Xero’s most important customer workflows, including banking, invoicing, payments, notifications, tasks and file management. You’ll own complex features end to end, contribute to technical design and work across the mobile/backend boundary to shape APIs and data flows that enable great customer experiences.
Evolve our React Native architecture: Help us build a modern, scalable mobile platform that enables teams to ship faster without compromising quality. You’ll contribute to architectural decisions, simplify complexity and help establish patterns that make React Native development more effective across the codebase.
Operate at scale: Take responsibility for the software you ship in production. You’ll help ensure availability, performance, accuracy, security and scalability, automate manual processes, identify recurring failure patterns and participate in incident response and post-mortems. With a large active customer base, your engineering decisions have real impact.
Improve engineering efficiency: Find ways to continuously improve how the team builds and delivers software. You’ll remove friction, simplify technical systems and use automation and AI-assisted development to shorten feedback loops and help the team move faster.
Raise the engineering bar: Make the engineers around you better. Through mentoring, technical guidance, thoughtful code reviews and strong engineering judgement, you’ll help improve both the quality of our software and the capability of the team. At this level, coaching and technical influence are as important as the code you ship.
This hybrid role is based in Melbourne or Sydney, with flexibility in how you work.
Our mobile engineering teams are distributed across both locations, with regular collaboration and dedicated boost days that bring teams together to solve problems, share knowledge and strengthen connections.
You have strong, demonstrable experience building and shipping production mobile applications using React Native.
You understand the realities of building mobile software at scale - including performance, reliability, release management, observability and what happens when something goes wrong in production.
You have owned complex mobile features end to end, from technical design and implementation through to release, measurement and ongoing operation.
You’re comfortable working across the mobile/backend boundary. Experience with mobile backend systems, APIs or Backend-for-Frontend (BFF) patterns is highly valuable.
You’ve shipped software to large, active user bases and understand how architectural and technical decisions change as systems and customer usage scale.
You make pragmatic technical decisions, balancing delivery speed, customer impact, system health and long-term maintainability.
You mentor and support other engineers with tangible outcomes, raising engineering standards through the way you collaborate, review code and approach technical problems.
You actively use AI-assisted development, automation and modern engineering tooling to improve your effectiveness and help teams deliver value faster.
Please apply even if your experience isn’t a perfect match. At Xero, we hire for capability, potential and the unique perspective you can bring to our teams and customers.
","descriptionPlain":"THE ROLE AND ITS IMPACT\n\nWe’re looking for a Senior Mobile Engineer to help shape and build the Xero Accounting App - our flagship mobile experience used by small businesses around the world to manage their finances wherever work takes them.\n\nYou’ll be a key contributor as we continue to evolve our mobile architecture and accelerate our investment in React Native, helping us deliver high-quality customer experiences faster while maintaining a strong focus on reliability, performance and engineering excellence.\n\nThis is a hands-on senior engineering role with meaningful ownership. You’ll take complex mobile features from idea to production and beyond, contributing to technical design, navigating ambiguity, making pragmatic engineering decisions and seeing the real-world impact of what you ship.\n\nWorking across our React Native and broader mobile ecosystem, you’ll partner closely with Product, Design, backend and platform teams to solve challenging problems at scale. You’ll also have an impact beyond your own code, raising the engineering bar through mentoring, thoughtful code reviews and investment in the engineers around you.\n\nThrough our partnership with Anthropic, you’ll help reimagine how we build software - embedding AI into everyday engineering workflows to accelerate delivery, improve quality and create more space for engineers to focus on the highest-impact problems.\n\n\n\n\nTHE TEAM AND HOW THEY CONNECT\n\nWe’re the engineering team behind the Xero Accounting mobile app, building experiences that help millions of small businesses manage critical financial workflows from their phones.\n\nWe work in a high-velocity, cross-functional environment, partnering closely with Product and Design to create intuitive, beautiful and reliable mobile experiences.\n\nOur mobile engineers also collaborate deeply with backend, platform, web and domain teams across Xero. That means you’ll have the opportunity to influence not only what happens inside the app, but also the APIs, data flows and technical architecture that make great mobile experiences possible.\n\n\n\n\nTHE TEAM IS CURRENTLY WORKING ON\n\n - Ship meaningful customer value: Build and evolve React Native experiences across some of Xero’s most important customer workflows, including banking, invoicing, payments, notifications, tasks and file management. You’ll own complex features end to end, contribute to technical design and work across the mobile/backend boundary to shape APIs and data flows that enable great customer experiences.\n\n - Evolve our React Native architecture: Help us build a modern, scalable mobile platform that enables teams to ship faster without compromising quality. You’ll contribute to architectural decisions, simplify complexity and help establish patterns that make React Native development more effective across the codebase.\n\n - Operate at scale: Take responsibility for the software you ship in production. You’ll help ensure availability, performance, accuracy, security and scalability, automate manual processes, identify recurring failure patterns and participate in incident response and post-mortems. With a large active customer base, your engineering decisions have real impact.\n\n - Improve engineering efficiency: Find ways to continuously improve how the team builds and delivers software. You’ll remove friction, simplify technical systems and use automation and AI-assisted development to shorten feedback loops and help the team move faster.\n\n - Raise the engineering bar: Make the engineers around you better. Through mentoring, technical guidance, thoughtful code reviews and strong engineering judgement, you’ll help improve both the quality of our software and the capability of the team. At this level, coaching and technical influence are as important as the code you ship.\n\n\n\n\nWHERE AND HOW YOU CAN WORK\n\nThis hybrid role is based in Melbourne or Sydney, with flexibility in how you work.\n\nOur mobile engineering teams are distributed across both locations, with regular collaboration and dedicated boost days that bring teams together to solve problems, share knowledge and strengthen connections.\n\n\n\n\nHERE ARE SOME OF THE THINGS WE’RE LOOKING FOR\n\n - You have strong, demonstrable experience building and shipping production mobile applications using React Native.\n\n - You understand the realities of building mobile software at scale - including performance, reliability, release management, observability and what happens when something goes wrong in production.\n\n - You have owned complex mobile features end to end, from technical design and implementation through to release, measurement and ongoing operation.\n\n - You’re comfortable working across the mobile/backend boundary. Experience with mobile backend systems, APIs or Backend-for-Frontend (BFF) patterns is highly valuable.\n\n - You’ve shipped software to large, active user bases and understand how architectural and technical decisions change as systems and customer usage scale.\n\n - You make pragmatic technical decisions, balancing delivery speed, customer impact, system health and long-term maintainability.\n\n - You mentor and support other engineers with tangible outcomes, raising engineering standards through the way you collaborate, review code and approach technical problems.\n\n - You actively use AI-assisted development, automation and modern engineering tooling to improve your effectiveness and help teams deliver value faster.\n\n\n\nPlease apply even if your experience isn’t a perfect match. At Xero, we hire for capability, potential and the unique perspective you can bring to our teams and customers."},{"id":"03e1237c-db16-4cd5-8cc8-0a1eef12e36e","title":"Senior Engineer - AI Builder","department":"Strategy & Operations","team":"Strategy & Operations","employmentType":"FullTime","location":"AU: Sydney (45 Clarence St)","secondaryLocations":[{"location":"AU: Melbourne: (260 Burwood Rd)","address":{"postalAddress":{"postalCode":"3122","addressRegion":"Victoria","streetAddress":"Level 3, 260 Burwood Road","addressCountry":"Australia","addressLocality":"Hawthorn"}}}],"publishedAt":"2026-09-03T04:03:57.807+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"New South Wales","addressCountry":"Australia","addressLocality":"Sydney"}},"jobUrl":"https://jobs.ashbyhq.com/xero/03e1237c-db16-4cd5-8cc8-0a1eef12e36e","applyUrl":"https://jobs.ashbyhq.com/xero/03e1237c-db16-4cd5-8cc8-0a1eef12e36e/application","descriptionHtml":"The role / impact
As a Senior Engineer - AI Builder in Operational Tools & Workflows, you will bring an engineering mindset to design and rapidly ship internal tools and automations that remove toil across our Product & Technology organisation. Your work directly empowers leaders and frontline teams to focus on launching innovative products by automating essential operating rhythms and reducing manual tasks.
In this hands-on role, you will apply modern AI and engineering techniques to build scalable software solutions, connect key data systems, and champion continuous improvement. You will also mentor team members across the business operations community, helping others build confidence and capability in using modern AI tooling.
The team / how they connect
You will join the Global Product & Technology Operations team, serving as a critical engine within the organisation's overall operating structure. Working alongside Embedded Operations Managers, Technical Program Managers, and senior leaders, you will translate operational challenges into elegant technical solutions. Together, the team fosters a highly collaborative, high-performing culture built on curiosity, shared ownership, and modern engineering practices.
Initially, the role will focus on
Designing and delivering internal operational tools for status reporting, headcount management, and automated roadmapping
Applying AI-first engineering, using large language models and coding agents to automate complex manual workflows
Integrating platforms across the systems landscape, including Jira, Confluence, Workday, and data warehouses via APIs
Proactively scanning operating models to prototype new AI-enabled solutions that eliminate friction and scale smoothly
Here are some of the things we are looking for
A background in software engineering, with proficiency in languages such as Python or TypeScript and experience with full-stack tool creation
Hands-on experience applying artificial intelligence tools, coding agents, and low-code frameworks to deliver production-ready software
Practical skill in evaluating whether to build custom software, implement low-code workflows, or extend existing SaaS platforms
Experience integrating systems through APIs and designing clean data structures using tools like Jira, Confluence, or enterprise data warehouses
A strong product mindset that treats internal stakeholders as valued customers, paired with a drive for rapid prototyping
Natural curiosity about organisational design, coupled with an ability to communicate comfortably across both engineering and business operations audiences
Where and how you can work
This role is open to applicants based in Australia or New Zealand. We offer flexible working arrangements that combine remote focus days with in-office collaboration time. Our modern office spaces are designed to support flexible work styles, community engagement, and team connection events.
","descriptionPlain":"The role / impact\n\nAs a Senior Engineer - AI Builder in Operational Tools & Workflows, you will bring an engineering mindset to design and rapidly ship internal tools and automations that remove toil across our Product & Technology organisation. Your work directly empowers leaders and frontline teams to focus on launching innovative products by automating essential operating rhythms and reducing manual tasks.\n\nIn this hands-on role, you will apply modern AI and engineering techniques to build scalable software solutions, connect key data systems, and champion continuous improvement. You will also mentor team members across the business operations community, helping others build confidence and capability in using modern AI tooling.\n\nThe team / how they connect\n\nYou will join the Global Product & Technology Operations team, serving as a critical engine within the organisation's overall operating structure. Working alongside Embedded Operations Managers, Technical Program Managers, and senior leaders, you will translate operational challenges into elegant technical solutions. Together, the team fosters a highly collaborative, high-performing culture built on curiosity, shared ownership, and modern engineering practices.\n\nInitially, the role will focus on\n\n - Designing and delivering internal operational tools for status reporting, headcount management, and automated roadmapping\n\n - Applying AI-first engineering, using large language models and coding agents to automate complex manual workflows\n\n - Integrating platforms across the systems landscape, including Jira, Confluence, Workday, and data warehouses via APIs\n\n - Proactively scanning operating models to prototype new AI-enabled solutions that eliminate friction and scale smoothly\n\nHere are some of the things we are looking for\n\n - A background in software engineering, with proficiency in languages such as Python or TypeScript and experience with full-stack tool creation\n\n - Hands-on experience applying artificial intelligence tools, coding agents, and low-code frameworks to deliver production-ready software\n\n - Practical skill in evaluating whether to build custom software, implement low-code workflows, or extend existing SaaS platforms\n\n - Experience integrating systems through APIs and designing clean data structures using tools like Jira, Confluence, or enterprise data warehouses\n\n - A strong product mindset that treats internal stakeholders as valued customers, paired with a drive for rapid prototyping\n\n - Natural curiosity about organisational design, coupled with an ability to communicate comfortably across both engineering and business operations audiences\n\nWhere and how you can work\n\nThis role is open to applicants based in Australia or New Zealand. We offer flexible working arrangements that combine remote focus days with in-office collaboration time. Our modern office spaces are designed to support flexible work styles, community engagement, and team connection events."},{"id":"79e4f8a2-3e02-4a31-9dd0-a64704e1cb3e","title":"Senior Engineer","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"UK: Remote Worker","secondaryLocations":[{"location":"UK: Remote Worker","address":{"postalAddress":{"addressRegion":"London","addressCountry":"United Kingdom","addressLocality":"UK: Remote"}}}],"publishedAt":"2026-04-23T09:19:48.599+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"London","addressCountry":"United Kingdom","addressLocality":"UK: Remote"}},"jobUrl":"https://jobs.ashbyhq.com/xero/79e4f8a2-3e02-4a31-9dd0-a64704e1cb3e","applyUrl":"https://jobs.ashbyhq.com/xero/79e4f8a2-3e02-4a31-9dd0-a64704e1cb3e/application","descriptionHtml":"As a Senior Engineer in our newly formed UK Regional Team, you will deliver the features most critical to Xero’s success in the UK. You will play a vital role in responding to the voice of our customers, ensuring we have the right product for the UK to directly drive business success.
You will independently solve complex problems across Xero’s products, ensuring technical excellence while navigating the complexity between regional needs and global roadmaps to deliver maximum value.
The team & how they connect
You will join a high-calibre team consisting of an Engineering Manager, Lead Engineers, and Engineers, reporting to the General Manager of Engineering for the UK. The team works as a flexible, versatile team, collaborating with various product owners across Xero to design, build, and ship solutions.
The team is currently working on
Get ready for diverse, high-impact work that touches every corner of Xero. You’ll tackle projects anywhere across Xero’s products from Payments to Accounting to Payroll, offering you unparalleled exposure to our entire platform.
Where and how you can work
Xero is a Great Place to Work UK accredited company. We offer remote, hybrid or office based roles (hybrid and in-office in London, Milton Keynes or Manchester). Our offices offer boost days for connection and collaboration. As this role involves partnering with global teams, you can expect opportunities for travel as we collaborate with colleagues around the world.
Here are some of the things we are looking for
You bring a curious mindset and are motivated by solving customer problems and delivering business value rather than focusing on a single technical domain.
You love the challenge of new things, and your versatility allows you to ramp up quickly in new areas, mastering unfamiliar codebases and domain knowledge quickly.
You are adept at navigating complex stakeholder environments, building consensus between globally-distributed teams.
A commitment to high-quality engineering practices ensures the code you ship is robust, scalable, and ready for long-term ownership by partner teams.
You thrive in an environment of high visibility, using your communication skills to engage with stakeholders and grow your professional influence.
Experience in resilient software design and agile development helps you maintain a fast-track delivery pace across diverse projects.
Experience in coaching and mentoring those around you, leading by example in code quality, design discussions, and professional growth.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Join a Great Place to Work-Certified™ company where your voice matters.
","descriptionPlain":"As a Senior Engineer in our newly formed UK Regional Team, you will deliver the features most critical to Xero’s success in the UK. You will play a vital role in responding to the voice of our customers, ensuring we have the right product for the UK to directly drive business success.\n\nYou will independently solve complex problems across Xero’s products, ensuring technical excellence while navigating the complexity between regional needs and global roadmaps to deliver maximum value.\n\n\n\nThe team & how they connect\n\nYou will join a high-calibre team consisting of an Engineering Manager, Lead Engineers, and Engineers, reporting to the General Manager of Engineering for the UK. The team works as a flexible, versatile team, collaborating with various product owners across Xero to design, build, and ship solutions.\n\n\n\nThe team is currently working on \n\nGet ready for diverse, high-impact work that touches every corner of Xero. You’ll tackle projects anywhere across Xero’s products from Payments to Accounting to Payroll, offering you unparalleled exposure to our entire platform.\n\n\n\nWhere and how you can work\n\nXero is a Great Place to Work UK accredited company. We offer remote, hybrid or office based roles (hybrid and in-office in London, Milton Keynes or Manchester). Our offices offer boost days for connection and collaboration. As this role involves partnering with global teams, you can expect opportunities for travel as we collaborate with colleagues around the world.\n\n\n\nHere are some of the things we are looking for\n\n - You bring a curious mindset and are motivated by solving customer problems and delivering business value rather than focusing on a single technical domain.\n\n - You love the challenge of new things, and your versatility allows you to ramp up quickly in new areas, mastering unfamiliar codebases and domain knowledge quickly.\n\n - You are adept at navigating complex stakeholder environments, building consensus between globally-distributed teams.\n\n - A commitment to high-quality engineering practices ensures the code you ship is robust, scalable, and ready for long-term ownership by partner teams.\n\n - You thrive in an environment of high visibility, using your communication skills to engage with stakeholders and grow your professional influence.\n\n - Experience in resilient software design and agile development helps you maintain a fast-track delivery pace across diverse projects.\n\n - Experience in coaching and mentoring those around you, leading by example in code quality, design discussions, and professional growth.\n \n \n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.\n\nJoin a Great Place to Work-Certified™ company where your voice matters."},{"id":"49750e96-7e6b-42c8-bde3-78c7a6a7f692","title":"Engineer ","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"UK: London (7 Devonshire Square)","secondaryLocations":[],"publishedAt":"2026-06-25T11:15:31.329+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/xero/49750e96-7e6b-42c8-bde3-78c7a6a7f692","applyUrl":"https://jobs.ashbyhq.com/xero/49750e96-7e6b-42c8-bde3-78c7a6a7f692/application","descriptionHtml":"As an Engineer in our newly formed UK Regional Team, you will deliver the features most critical to Xero’s success in the UK. You will play a vital role in responding to the voice of our customers, ensuring we have the right product for the UK to directly drive business success.
You will independently solve complex problems across Xero’s products, ensuring technical excellence while navigating the complexity between regional needs and global roadmaps to deliver maximum value.
The team & how they connect
You will join a high-calibre team consisting of an Engineering Manager, Lead Engineers, and Senior Engineers, reporting to the General Manager of Engineering for the UK. The team works as a flexible, versatile team, collaborating with various product owners across Xero to design, build, and ship solutions.
The team is currently working on
Get ready for diverse, high-impact work that touches every corner of Xero. You’ll tackle projects anywhere across Xero’s products from Payments to Accounting to Payroll, offering you unparalleled exposure to our entire platform.
Where and how you can work
Xero is a “Great Place to Work UK” accredited company. We offer remote, hybrid or office based roles (hybrid and in-office in London, Milton Keynes or Manchester). Our offices offer boost days for connection and collaboration. As this role involves partnering with global teams, you can expect opportunities for travel as we collaborate with colleagues around the world.
Here are some of the things we are looking for
You bring a curious mindset and are motivated by solving customer problems and delivering business value rather than focusing on a single technical domain.
You love the challenge of new things, and your versatility allows you to ramp up quickly in new areas, mastering unfamiliar codebases and domain knowledge quickly.
You possess the grit to push through obstacles and the influencing skills required to collaborate effectively with teams across Xero’s global engineering organisation.
A commitment to high-quality engineering practices ensures the code you ship is robust, scalable, and ready for long-term ownership by partner teams.
You thrive in an environment of high visibility, using your communication skills to engage with stakeholders and grow your professional influence.
Experience in resilient software design and agile development helps you maintain a fast-track delivery pace across diverse projects.
Experience with our tech stack C#, React, AWS
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Join a Great Place to Work-Certified™ company where your voice matters.
","descriptionPlain":"As an Engineer in our newly formed UK Regional Team, you will deliver the features most critical to Xero’s success in the UK. You will play a vital role in responding to the voice of our customers, ensuring we have the right product for the UK to directly drive business success.\n\nYou will independently solve complex problems across Xero’s products, ensuring technical excellence while navigating the complexity between regional needs and global roadmaps to deliver maximum value.\n\n\n\nThe team & how they connect\n\nYou will join a high-calibre team consisting of an Engineering Manager, Lead Engineers, and Senior Engineers, reporting to the General Manager of Engineering for the UK. The team works as a flexible, versatile team, collaborating with various product owners across Xero to design, build, and ship solutions.\n\n\n\nThe team is currently working on \n\nGet ready for diverse, high-impact work that touches every corner of Xero. You’ll tackle projects anywhere across Xero’s products from Payments to Accounting to Payroll, offering you unparalleled exposure to our entire platform.\n\n\n\nWhere and how you can work\n\nXero is a “Great Place to Work UK” accredited company. We offer remote, hybrid or office based roles (hybrid and in-office in London, Milton Keynes or Manchester). Our offices offer boost days for connection and collaboration. As this role involves partnering with global teams, you can expect opportunities for travel as we collaborate with colleagues around the world.\n\n\n\nHere are some of the things we are looking for\n\n - You bring a curious mindset and are motivated by solving customer problems and delivering business value rather than focusing on a single technical domain.\n\n - You love the challenge of new things, and your versatility allows you to ramp up quickly in new areas, mastering unfamiliar codebases and domain knowledge quickly.\n\n - You possess the grit to push through obstacles and the influencing skills required to collaborate effectively with teams across Xero’s global engineering organisation.\n\n - A commitment to high-quality engineering practices ensures the code you ship is robust, scalable, and ready for long-term ownership by partner teams.\n\n - You thrive in an environment of high visibility, using your communication skills to engage with stakeholders and grow your professional influence.\n\n - Experience in resilient software design and agile development helps you maintain a fast-track delivery pace across diverse projects.\n\n - Experience with our tech stack C#, React, AWS\n\n\n\n\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.\n\nJoin a Great Place to Work-Certified™ company where your voice matters."},{"id":"d9fedaac-0893-4682-8435-c454d4d59f8e","title":"Senior Payroll Manager","department":"Finance","team":"Finance","employmentType":"FullTime","location":"AU: Sydney (45 Clarence St)","secondaryLocations":[],"publishedAt":"2026-09-09T10:27:37.818+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"New South Wales","addressCountry":"Australia","addressLocality":"Sydney"}},"jobUrl":"https://jobs.ashbyhq.com/xero/d9fedaac-0893-4682-8435-c454d4d59f8e","applyUrl":"https://jobs.ashbyhq.com/xero/d9fedaac-0893-4682-8435-c454d4d59f8e/application","descriptionHtml":"The role / impact
As the Senior Payroll Manager for the APAC region, you will lead the operational excellence of our payroll function, ensuring precision and efficiency for our people across Australia, New Zealand, and Asia. Working closely with the GM of Payroll, you will navigate a rapidly changing legislative landscape to ensure every deliverable meets the highest standards of compliance.
Your focus will be on moving the team away from manual data entry and toward a sophisticated validation model by leveraging automation and AI. You will play a vital role in championing payroll governance and strategic regional growth, ensuring our processes remain robust as we continue to scale as a global SaaS company.
The team / how they connect
You will lead a capable and diverse team of payroll professionals across Melbourne and New Zealand, fostering a culture of coaching, empowerment, and psychological safety. This role acts as a critical partner to our People Experience and Finance teams, ensuring the end-to-end employee journey is supported by timely and accurate information.
The team is currently working on / Initially, you will focus on
Stabilising and refining the recently implemented Ramco payroll system to eliminate teething issues and improve process effectiveness.
Preparing our systems and people for the transition to 'payday super' legislation and other evolving Fair Work and ATO requirements.
Implementing automated integration solutions, potentially using AI, to streamline data flow between Workday and our payroll engines.
Enhancing process documentation and issue registers to drive maturity and reduce recurring operational bottlenecks.
Where and how you can work
We embrace a hybrid working model that balances the flexibility of remote work with 'boost days' in the office to collaborate, connect, and nurture our team culture.
Here are some of the things we are looking for
You bring a deep understanding of Australian payroll legislation, including Fair Work rules, long service leave, and superannuation requirements.
A natural ability to lead and coach other leaders, with a focus on human-centric management and supporting team growth.
You possess a mindset geared toward automation and systems integration, looking for ways to use technology to solve complex manual challenges.
Experience navigating the fast-paced environment of a global organisation, ideally within the SaaS or technology sector.
Your communication style allows you to distill intricate technical payroll or tax information into clear, actionable insights for diverse stakeholders.
You value partnership and collaboration, building strong relationships across Finance and People teams to ensure seamless delivery.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role / impact\n\nAs the Senior Payroll Manager for the APAC region, you will lead the operational excellence of our payroll function, ensuring precision and efficiency for our people across Australia, New Zealand, and Asia. Working closely with the GM of Payroll, you will navigate a rapidly changing legislative landscape to ensure every deliverable meets the highest standards of compliance.\n\n\n\nYour focus will be on moving the team away from manual data entry and toward a sophisticated validation model by leveraging automation and AI. You will play a vital role in championing payroll governance and strategic regional growth, ensuring our processes remain robust as we continue to scale as a global SaaS company.\n\n\n\nThe team / how they connect\n\nYou will lead a capable and diverse team of payroll professionals across Melbourne and New Zealand, fostering a culture of coaching, empowerment, and psychological safety. This role acts as a critical partner to our People Experience and Finance teams, ensuring the end-to-end employee journey is supported by timely and accurate information.\n\n\n\nThe team is currently working on / Initially, you will focus on\n\n - Stabilising and refining the recently implemented Ramco payroll system to eliminate teething issues and improve process effectiveness.\n\n - Preparing our systems and people for the transition to 'payday super' legislation and other evolving Fair Work and ATO requirements.\n\n - Implementing automated integration solutions, potentially using AI, to streamline data flow between Workday and our payroll engines.\n\n - Enhancing process documentation and issue registers to drive maturity and reduce recurring operational bottlenecks.\n \n \n\nWhere and how you can work\n\nWe embrace a hybrid working model that balances the flexibility of remote work with 'boost days' in the office to collaborate, connect, and nurture our team culture.\n\n\n\nHere are some of the things we are looking for\n\n - You bring a deep understanding of Australian payroll legislation, including Fair Work rules, long service leave, and superannuation requirements.\n\n - A natural ability to lead and coach other leaders, with a focus on human-centric management and supporting team growth.\n\n - You possess a mindset geared toward automation and systems integration, looking for ways to use technology to solve complex manual challenges.\n\n - Experience navigating the fast-paced environment of a global organisation, ideally within the SaaS or technology sector.\n\n - Your communication style allows you to distill intricate technical payroll or tax information into clear, actionable insights for diverse stakeholders.\n\n - You value partnership and collaboration, building strong relationships across Finance and People teams to ensure seamless delivery.\n \n \n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"35affb7b-62c2-4119-b412-cbe2848a7468","title":"Business Development Representative EMEA","department":"Revenue","team":"Revenue","employmentType":"FullTime","location":"UK: London (7 Devonshire Square)","secondaryLocations":[],"publishedAt":"2026-07-15T13:46:50.961+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/xero/35affb7b-62c2-4119-b412-cbe2848a7468","applyUrl":"https://jobs.ashbyhq.com/xero/35affb7b-62c2-4119-b412-cbe2848a7468/application","descriptionHtml":"The role & impact
As a Business Development Representative, you will be the driving force behind generating demand for our platform and solutions within a defined territory. By identifying and qualifying high-value leads, you will play a critical role in creating revenue opportunities that directly contribute to our mission of making small business beautiful.
You will act as a thought leader and a credible face of the brand at industry events, attracting partners who share our vision. Your work ensures that more small businesses gain access to the big business technology they need to thrive, helping to build a stronger global economy.
The team & how they connect
You will join a goal-motivated sales team that thrives on achieving outcomes and building lasting relationships. Working closely with Account Executives, you will refine lead generation strategies and ensure a seamless handover of qualified prospects.
The team is currently working on
Executing multi-channel demand generation plans using prospecting lists, social media, and targeted marketing.
Identifying key decision-makers through deep research into potential accounting and bookkeeping partners.
Managing proactive outbound engagement to qualify prospects and route them to the appropriate sales representatives.
Maintaining a high standard of data integrity within Salesforce to track progress and optimise channel performance.
Where and how you can work
Xero is a Great Place to Work UK accredited. We offer a flexible working environment that balances focused remote work with collaborative \"boost days\" in our modern office spaces. This hybrid approach allows you to stay connected with your team while maintaining the autonomy needed to manage your territory effectively.
Here are some of the things we are looking for
You possess a natural ability to form trusting relationships and anticipate the needs of various stakeholders.
Your communication style is clear, persuasive, and professional across both written and verbal channels.
Using multiple platforms comes easily to you, and you have a proven ability to develop targeted strategies to drive interest in software solutions.
Adapting to new technology and software is something you do quickly and with a high degree of technical curiosity.
You bring a strong work ethic and thrive in fast-paced environments where success is measured by clear metrics and quotas.
Being detail-oriented is a core strength, especially when it comes to managing complex prospecting activities and organisational tasks.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role & impact\n\nAs a Business Development Representative, you will be the driving force behind generating demand for our platform and solutions within a defined territory. By identifying and qualifying high-value leads, you will play a critical role in creating revenue opportunities that directly contribute to our mission of making small business beautiful.\n\n\n\nYou will act as a thought leader and a credible face of the brand at industry events, attracting partners who share our vision. Your work ensures that more small businesses gain access to the big business technology they need to thrive, helping to build a stronger global economy.\n\n\n\nThe team & how they connect\n\nYou will join a goal-motivated sales team that thrives on achieving outcomes and building lasting relationships. Working closely with Account Executives, you will refine lead generation strategies and ensure a seamless handover of qualified prospects.\n\n\n\nThe team is currently working on \n\n - Executing multi-channel demand generation plans using prospecting lists, social media, and targeted marketing.\n \n \n\n - Identifying key decision-makers through deep research into potential accounting and bookkeeping partners.\n \n \n\n - Managing proactive outbound engagement to qualify prospects and route them to the appropriate sales representatives.\n \n \n\n - Maintaining a high standard of data integrity within Salesforce to track progress and optimise channel performance.\n \n \n\nWhere and how you can work\n\nXero is a Great Place to Work UK accredited. We offer a flexible working environment that balances focused remote work with collaborative \"boost days\" in our modern office spaces. This hybrid approach allows you to stay connected with your team while maintaining the autonomy needed to manage your territory effectively.\n\n\n\nHere are some of the things we are looking for\n\n - You possess a natural ability to form trusting relationships and anticipate the needs of various stakeholders.\n \n \n\n - Your communication style is clear, persuasive, and professional across both written and verbal channels.\n \n \n\n - Using multiple platforms comes easily to you, and you have a proven ability to develop targeted strategies to drive interest in software solutions.\n \n \n\n - Adapting to new technology and software is something you do quickly and with a high degree of technical curiosity.\n \n \n\n - You bring a strong work ethic and thrive in fast-paced environments where success is measured by clear metrics and quotas.\n \n \n\n - Being detail-oriented is a core strength, especially when it comes to managing complex prospecting activities and organisational tasks.\n \n \n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"e878c8be-687d-459d-a7b0-3578dcc6b3b1","title":"Senior Engineer - Database","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"NZ: Auckland Remote","secondaryLocations":[{"location":"AU: Melbourne: (260 Burwood Rd)","address":{"postalAddress":{"postalCode":"3122","addressRegion":"Victoria","streetAddress":"Level 3, 260 Burwood Road","addressCountry":"Australia","addressLocality":"Hawthorn"}}},{"location":"NZ: Remote Worker","address":{"postalAddress":{"addressRegion":"Wellington","addressCountry":"New Zealand","addressLocality":"NZ: Remote"}}},{"location":"AU: Sydney (45 Clarence St)","address":{"postalAddress":{"addressRegion":"New South Wales","addressCountry":"Australia","addressLocality":"Sydney"}}},{"location":"NZ: Wellington Remote","address":{"postalAddress":{"addressRegion":"Wellington","addressCountry":"New Zealand","addressLocality":"NZ: Remote"}}}],"publishedAt":"2026-09-10T23:34:31.728+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Auckland","addressCountry":"New Zealand","addressLocality":"NZ: Remote"}},"jobUrl":"https://jobs.ashbyhq.com/xero/e878c8be-687d-459d-a7b0-3578dcc6b3b1","applyUrl":"https://jobs.ashbyhq.com/xero/e878c8be-687d-459d-a7b0-3578dcc6b3b1/application","descriptionHtml":"The role / impact
You will partner with database engineers and product development teams to ensure the resilience, quality, and performance of Xero's core database platform. By combining technical due diligence with modern AI tooling, you will help optimise day-to-day operations across our SQL Server fleet while proactively managing database risks, changes, and releases.
In this role, you will play a central part in modernising our data architecture as we migrate services from SQL Server RDS to Aurora Postgres RDS. You will provide strategic guidance on query performance and database design, supporting product teams with deep technical insights to build sustainable, scalable infrastructure for millions of customers.
The team / how they connect
You will join a supportive and collaborative team of senior database engineers spread across Australia and New Zealand. The team works closely with internal product squads, acting as trusted advisers to solve complex database challenges through open communication and shared problem-solving. Through daily standups and regular technical collaboration, team members learn from one another while supporting continuous delivery across our database platforms.
The team is currently working on / Initially, you will focus on
Managing and optimising day-to-day operations across our extensive SQL Server and SQL Server RDS database fleet.
Planning and executing end-to-end database migrations from SQL Server to Aurora Postgres RDS.
Integrating AI tools into engineering workflows to increase efficiency in query analysis, risk identification, and proactive maintenance.
Partnering with product development teams to consult on schema design, query tuning, and database observability using AWS tools.
Where and how you can work
This role is open to applicants based in New Zealand or Australia. We offer flexible working arrangements with no formal day-to-day in-office requirement, though you will have access to our local office spaces and will be invited to gather in person for key team events and connection days throughout the year.
Here are some of the things we are looking for
Deep expertise in SQL Server and SQL Server RDS, with a strong emphasis on query analysis and performance tuning.
Practical experience or familiarity with Aurora Postgres RDS, alongside a desire to contribute to active database migration projects.
A pragmatic approach to technical ownership, with the capability to identify risks early and implement sustainable solutions.
Clear communication skills that enable you to translate database complexities for product teams and collaborate effectively across disciplines.
Curiosity and openness to leveraging AI tools to streamline routine tasks and enhance engineering productivity.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role / impact\n\nYou will partner with database engineers and product development teams to ensure the resilience, quality, and performance of Xero's core database platform. By combining technical due diligence with modern AI tooling, you will help optimise day-to-day operations across our SQL Server fleet while proactively managing database risks, changes, and releases.\n\nIn this role, you will play a central part in modernising our data architecture as we migrate services from SQL Server RDS to Aurora Postgres RDS. You will provide strategic guidance on query performance and database design, supporting product teams with deep technical insights to build sustainable, scalable infrastructure for millions of customers.\n\nThe team / how they connect\n\nYou will join a supportive and collaborative team of senior database engineers spread across Australia and New Zealand. The team works closely with internal product squads, acting as trusted advisers to solve complex database challenges through open communication and shared problem-solving. Through daily standups and regular technical collaboration, team members learn from one another while supporting continuous delivery across our database platforms.\n\nThe team is currently working on / Initially, you will focus on\n\n - Managing and optimising day-to-day operations across our extensive SQL Server and SQL Server RDS database fleet.\n\n - Planning and executing end-to-end database migrations from SQL Server to Aurora Postgres RDS.\n\n - Integrating AI tools into engineering workflows to increase efficiency in query analysis, risk identification, and proactive maintenance.\n\n - Partnering with product development teams to consult on schema design, query tuning, and database observability using AWS tools.\n\nWhere and how you can work\n\nThis role is open to applicants based in New Zealand or Australia. We offer flexible working arrangements with no formal day-to-day in-office requirement, though you will have access to our local office spaces and will be invited to gather in person for key team events and connection days throughout the year.\n\nHere are some of the things we are looking for\n\n - Deep expertise in SQL Server and SQL Server RDS, with a strong emphasis on query analysis and performance tuning.\n\n - Practical experience or familiarity with Aurora Postgres RDS, alongside a desire to contribute to active database migration projects.\n\n - A pragmatic approach to technical ownership, with the capability to identify risks early and implement sustainable solutions.\n\n - Clear communication skills that enable you to translate database complexities for product teams and collaborate effectively across disciplines.\n\n - Curiosity and openness to leveraging AI tools to streamline routine tasks and enhance engineering productivity.\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"93a4b241-e5f5-4621-86aa-f94c898a9a08","title":"Tax Analyst","department":"Legal","team":"Legal","employmentType":"FullTime","location":"CAN: Calgary (800 - 1333 8 St)","secondaryLocations":[],"publishedAt":"2026-08-06T14:42:27.038+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Alberta","addressCountry":"Canada","addressLocality":"Calgary"}},"jobUrl":"https://jobs.ashbyhq.com/xero/93a4b241-e5f5-4621-86aa-f94c898a9a08","applyUrl":"https://jobs.ashbyhq.com/xero/93a4b241-e5f5-4621-86aa-f94c898a9a08/application","descriptionHtml":"As a Tax Analyst within the TaxCycle by Xero product development team, you will shape software tools that simplify tax preparation for Canadian professionals. You will research and interpret federal and provincial tax legislation changes, converting complex legislative updates and customer requests into intuitive tax forms and accurate software calculations.
In this role, you will hold stewardship over an income tax filing module within TaxCycle, taking it from legislative analysis through to annual government certification. By collaborating with engineering, quality assurance, and customer support, you will ensure our tax products deliver exceptional accuracy and reliability for accounting professionals across Canada.
The team / how they connect
The TaxCycle product team brings together tax subject matter experts, software developers, quality analysts, and product managers who are passionate about building dependable tax solutions. Working collaboratively in an agile setup, the team manages product backlogs, conducts release planning, and solves customer challenges together. They connect daily through structured agile rituals to keep development aligned with long-term strategy and user needs.
Initially, you will focus on
Analysing Canadian federal and provincial income tax legislation changes to update calculations and form designs directly within the software.
Collaborating with development and quality assurance teams to ensure full compliance with government income tax filing certification standards.
Translating accounting partner needs and tax season feedback into prioritised user stories and product backlog items.
Supporting client escalation queries and producing clear technical release notes to guide users through legislative changes.
Where and how you can work
We offer flexible working environments that support how you work best, offering a hybrid mix of in-office collaboration and remote flexibility. Our modern office spaces provide vibrant environments for team connection and dedicated boost days, while robust digital tools keep you supported wherever you log in.
Here are some of the things we are looking for
You bring a strong background in Canadian income tax preparation along with professional accounting knowledge or equivalent practical experience.
You possess a comfortable aptitude for technology and enjoy working directly with tax calculation logic inside software tools.
You offer experience working inside agile product delivery teams alongside software developers and testers.
You bring clear communication skills, with the ability to explain complex legislative details in simple terms for client guidance and internal teams.
You have bilingual proficiency in English and French, which is welcomed though not essential.
At Xero, we value the impact and skills you bring to the team. We believe in a Total Package philosophy - ensuring your value is recognized through a holistic lens that includes base salary, performance incentives, and world-class benefits.
The expected base salary range for this role is $110,000 to $138,000
Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.
In addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:
Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.
Comprehensive Benefits: World-class health, wellness, and retirement programs. Xero Perks including Wellbeing days, generous leave, and dedicated professional development budgets.
This is a posting for an existing vacancy.
Xero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"As a Tax Analyst within the TaxCycle by Xero product development team, you will shape software tools that simplify tax preparation for Canadian professionals. You will research and interpret federal and provincial tax legislation changes, converting complex legislative updates and customer requests into intuitive tax forms and accurate software calculations.\n\nIn this role, you will hold stewardship over an income tax filing module within TaxCycle, taking it from legislative analysis through to annual government certification. By collaborating with engineering, quality assurance, and customer support, you will ensure our tax products deliver exceptional accuracy and reliability for accounting professionals across Canada.\n\nThe team / how they connect\n\nThe TaxCycle product team brings together tax subject matter experts, software developers, quality analysts, and product managers who are passionate about building dependable tax solutions. Working collaboratively in an agile setup, the team manages product backlogs, conducts release planning, and solves customer challenges together. They connect daily through structured agile rituals to keep development aligned with long-term strategy and user needs.\n\nInitially, you will focus on\n\n - Analysing Canadian federal and provincial income tax legislation changes to update calculations and form designs directly within the software.\n\n - Collaborating with development and quality assurance teams to ensure full compliance with government income tax filing certification standards.\n\n - Translating accounting partner needs and tax season feedback into prioritised user stories and product backlog items.\n\n - Supporting client escalation queries and producing clear technical release notes to guide users through legislative changes.\n\nWhere and how you can work\n\nWe offer flexible working environments that support how you work best, offering a hybrid mix of in-office collaboration and remote flexibility. Our modern office spaces provide vibrant environments for team connection and dedicated boost days, while robust digital tools keep you supported wherever you log in.\n\nHere are some of the things we are looking for\n\n - You bring a strong background in Canadian income tax preparation along with professional accounting knowledge or equivalent practical experience.\n\n - You possess a comfortable aptitude for technology and enjoy working directly with tax calculation logic inside software tools.\n\n - You offer experience working inside agile product delivery teams alongside software developers and testers.\n\n - You bring clear communication skills, with the ability to explain complex legislative details in simple terms for client guidance and internal teams.\n\n - You have bilingual proficiency in English and French, which is welcomed though not essential.\n\nAt Xero, we value the impact and skills you bring to the team. We believe in a Total Package philosophy - ensuring your value is recognized through a holistic lens that includes base salary, performance incentives, and world-class benefits.\n\nThe expected base salary range for this role is $110,000 to $138,000\n\nIndividual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.\n\nIn addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:\n\n - Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.\n\n - Comprehensive Benefits: World-class health, wellness, and retirement programs. Xero Perks https://careers.xero.com/inside-xero/benefits-wellbeing/ including Wellbeing days, generous leave, and dedicated professional development budgets.\n\nThis is a posting for an existing vacancy.\n\nXero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken.\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"8b86b4a5-0469-432d-8328-bb889b894771","title":"SEM Senior Manager","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"NZ: Auckland: Xero 4 (96 St Georges Bay Rd, Level 2 & 3)","secondaryLocations":[],"publishedAt":"2026-09-11T00:44:45.204+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Auckland","addressCountry":"New Zealand","addressLocality":"Parnell"}},"jobUrl":"https://jobs.ashbyhq.com/xero/8b86b4a5-0469-432d-8328-bb889b894771","applyUrl":"https://jobs.ashbyhq.com/xero/8b86b4a5-0469-432d-8328-bb889b894771/application","descriptionHtml":"The role / impact
As the SEM Senior Manager, you will play a critical role in shaping the future of Xero’s global Paid Search program. This is a highly technical, hands-on role focused on using automation, AI and data to unlock scalable growth and improve how our SEM operation works.
You will help evolve the technical foundations of the channel, from AI-powered optimisation workflows and automation through to feeds, scripting and new ways of using emerging technology across search. You’ll work closely with SEM specialists, Data Science, Marketing Technology and Product teams to turn complex performance challenges into scalable solutions.
Your impact will go beyond campaign optimisation. You’ll help define how Xero applies AI and automation to Paid Search, build systems that improve decision quality and speed, and act as a senior technical voice across the organisation, translating complex ideas into clear opportunities for senior stakeholders.
The team / how they connect
You will join Xero’s global SEM team, a specialist group spanning technical SEM, bidding and optimisation, creative and AI. The team manages Paid Search across Xero’s global markets and is focused on using data, experimentation and technology to continually improve performance and unlock new growth opportunities.
You’ll work closely with the Head of SEM and our existing SEM team, while partnering across Data Science, Marketing Technology, Product, CRO and the wider Performance Marketing organisation. As a senior leader within the team, you’ll bring new ideas, share your expertise and help elevate the technical capability of those around you.
Initially, you will focus on:
Evolving the technical foundations of our global SEM program, identifying opportunities to improve scalability, automation and performance
Building and operationalising AI-powered workflows that automate optimisation, analysis, reporting and operational processes
Advancing our AI-driven SEM capabilities, including automated bidding and decision-making systems, with robust validation, guardrails and measurement
Identifying and delivering new automation opportunities, turning manual or complex SEM processes into scalable, reusable solutions
Partnering with Data Science, Marketing Technology and Product to connect data, AI and emerging technology into our SEM ecosystem
Exploring emerging search and AI capabilities, testing where new technologies can create genuine commercial advantage
Where and how you can work
Xero offers a hybrid working model that balances flexibility with the value of working together in person. You’ll spend time in our office collaborating with the team, while also having the flexibility to work from home when it makes sense.
As part of a global SEM and Performance Marketing team, you’ll also collaborate regularly with colleagues and partners across different markets and time zones.
Here are some of the things we are looking for
Deep, hands-on SEM expertise, with experience managing large-scale, multi-market Paid Search programs and a strong understanding of Google Ads, SA360 and modern bidding and automation
Proven technical builder capability, with experience designing and deploying automation, workflows or other technical solutions that solve real performance marketing problems
Hands-on experience with AI and workflow orchestration tools, such as Tray.ai, AirOps, n8n, Make, Zapier, OpenAI, Claude or similar technologies
Strong analytical and problem-solving skills, with the ability to work through complex performance and technical challenges and turn data into clear actions
A proactive, solutions-first mindset, someone who naturally identifies opportunities, experiments and builds rather than waiting for a brief
Strong communication and stakeholder skills, with the ability to translate complex technical concepts into clear recommendations and influence senior stakeholders
A collaborative, low-ego approach, with a willingness to share knowledge, mentor others and elevate the technical capability of the wider team
If you don’t tick every box, we’d still love to hear from you. We’re looking for deep SEM and technical capability, but we know great candidates can develop those skills through different experiences and career paths. At Xero, we value your skills, curiosity, passion and the unique perspective you can bring to our team.
","descriptionPlain":"The role / impact\n\nAs the SEM Senior Manager, you will play a critical role in shaping the future of Xero’s global Paid Search program. This is a highly technical, hands-on role focused on using automation, AI and data to unlock scalable growth and improve how our SEM operation works.\n\nYou will help evolve the technical foundations of the channel, from AI-powered optimisation workflows and automation through to feeds, scripting and new ways of using emerging technology across search. You’ll work closely with SEM specialists, Data Science, Marketing Technology and Product teams to turn complex performance challenges into scalable solutions.\n\nYour impact will go beyond campaign optimisation. You’ll help define how Xero applies AI and automation to Paid Search, build systems that improve decision quality and speed, and act as a senior technical voice across the organisation, translating complex ideas into clear opportunities for senior stakeholders.\n\nThe team / how they connect\n\nYou will join Xero’s global SEM team, a specialist group spanning technical SEM, bidding and optimisation, creative and AI. The team manages Paid Search across Xero’s global markets and is focused on using data, experimentation and technology to continually improve performance and unlock new growth opportunities.\n\nYou’ll work closely with the Head of SEM and our existing SEM team, while partnering across Data Science, Marketing Technology, Product, CRO and the wider Performance Marketing organisation. As a senior leader within the team, you’ll bring new ideas, share your expertise and help elevate the technical capability of those around you.\n\nInitially, you will focus on:\n\n - Evolving the technical foundations of our global SEM program, identifying opportunities to improve scalability, automation and performance\n\n - Building and operationalising AI-powered workflows that automate optimisation, analysis, reporting and operational processes\n\n - Advancing our AI-driven SEM capabilities, including automated bidding and decision-making systems, with robust validation, guardrails and measurement\n\n - Identifying and delivering new automation opportunities, turning manual or complex SEM processes into scalable, reusable solutions\n\n - Partnering with Data Science, Marketing Technology and Product to connect data, AI and emerging technology into our SEM ecosystem\n\n - Exploring emerging search and AI capabilities, testing where new technologies can create genuine commercial advantage\n\nWhere and how you can work\n\nXero offers a hybrid working model that balances flexibility with the value of working together in person. You’ll spend time in our office collaborating with the team, while also having the flexibility to work from home when it makes sense.\n\nAs part of a global SEM and Performance Marketing team, you’ll also collaborate regularly with colleagues and partners across different markets and time zones.\n\nHere are some of the things we are looking for\n\n - Deep, hands-on SEM expertise, with experience managing large-scale, multi-market Paid Search programs and a strong understanding of Google Ads, SA360 and modern bidding and automation\n\n - Proven technical builder capability, with experience designing and deploying automation, workflows or other technical solutions that solve real performance marketing problems\n\n - Hands-on experience with AI and workflow orchestration tools, such as Tray.ai http://Tray.ai, AirOps, n8n, Make, Zapier, OpenAI, Claude or similar technologies\n\n - Strong analytical and problem-solving skills, with the ability to work through complex performance and technical challenges and turn data into clear actions\n\n - A proactive, solutions-first mindset, someone who naturally identifies opportunities, experiments and builds rather than waiting for a brief\n\n - Strong communication and stakeholder skills, with the ability to translate complex technical concepts into clear recommendations and influence senior stakeholders\n\n - A collaborative, low-ego approach, with a willingness to share knowledge, mentor others and elevate the technical capability of the wider team\n\nIf you don’t tick every box, we’d still love to hear from you. We’re looking for deep SEM and technical capability, but we know great candidates can develop those skills through different experiences and career paths. At Xero, we value your skills, curiosity, passion and the unique perspective you can bring to our team."},{"id":"207b3ed7-594a-4fde-acb9-0d215d18c989","title":"Senior Engineer - AI Workflows","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"AU: Melbourne: (260 Burwood Rd)","secondaryLocations":[],"publishedAt":"2026-05-06T04:33:58.958+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"3122","addressRegion":"Victoria","streetAddress":"Level 3, 260 Burwood Road","addressCountry":"Australia","addressLocality":"Hawthorn"}},"jobUrl":"https://jobs.ashbyhq.com/xero/207b3ed7-594a-4fde-acb9-0d215d18c989","applyUrl":"https://jobs.ashbyhq.com/xero/207b3ed7-594a-4fde-acb9-0d215d18c989/application","descriptionHtml":"The role / impact
As a Senior Engineer within the Internal AI Accelerator Squad, you will be at the forefront of Xero’s transformation into an AI-native company. You will act as a forward-deployed engineer, embedding yourself within various internal business teams to co-design and operationalise agentic AI workflows that remove manual toil and fundamentally reshape how our people work end-to-end.
Your impact extends beyond the code; you will lead the delivery of high-stakes AI agents from discovery to production, while acting as a technical partner and evangelist. By defining the patterns, guardrails, and tooling for intelligent automation, you will create the blueprint that enables the rest of Xero to harness the power of AI safely and effectively.
The team / how they connect
You will join a dedicated, high-velocity squad focused on boosting the adoption of agentic AI and intelligent automation across the global business. The team connects through a shared mission of rapid experimentation and \"vibe-coding,\" working closely with product owners and SMEs to turn complex, messy workflows into elegant, automated solutions.
The team is currently working on / Initially, you will focus on
Designing and iterating on AI agents and workflow orchestrations using tools like Claude, Gemini, and MCP.
Integrating AI systems with core enterprise platforms including Salesforce, Workday, Slack, and NetSuite.
Developing reusable automation patterns and shared templates to be used by the business
Building evaluation and monitoring frameworks to measure performance and ensure the safety of AI-native workflows.
Where and how you can work
At Xero, we embrace a hybrid way of working that prioritises both flexibility and meaningful connection. You will have the autonomy to work from home, supported by regular boost days in our modern office spaces designed to foster collaboration, brainstorming, and team bonding.
Here are some of the things we are looking for
You bring a wealth of experience in building and operating applications or automations within production environments, particularly involving APIs and cloud infrastructure.
Your background includes hands-on delivery of AI-driven solutions such as agents, copilots, or RAG systems using LLMs like Claude or Gemini.
You possess proficiency in programming languages such as Python or TypeScript and feel comfortable navigating SDKs and webhooks.
A systems-thinking approach is part of your toolkit, allowing you to design agents with security, auditability, and controlled blast radius at the forefront.
You have a track record of partnering with non-technical stakeholders to translate business pain points into technical solution designs.
You are a natural coach who enjoys uplifting the AI fluency of those around you through pairing, workshops, and clear communication.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role / impact\n\nAs a Senior Engineer within the Internal AI Accelerator Squad, you will be at the forefront of Xero’s transformation into an AI-native company. You will act as a forward-deployed engineer, embedding yourself within various internal business teams to co-design and operationalise agentic AI workflows that remove manual toil and fundamentally reshape how our people work end-to-end.\n\nYour impact extends beyond the code; you will lead the delivery of high-stakes AI agents from discovery to production, while acting as a technical partner and evangelist. By defining the patterns, guardrails, and tooling for intelligent automation, you will create the blueprint that enables the rest of Xero to harness the power of AI safely and effectively.\n\nThe team / how they connect\n\nYou will join a dedicated, high-velocity squad focused on boosting the adoption of agentic AI and intelligent automation across the global business. The team connects through a shared mission of rapid experimentation and \"vibe-coding,\" working closely with product owners and SMEs to turn complex, messy workflows into elegant, automated solutions.\n\nThe team is currently working on / Initially, you will focus on\n\n - Designing and iterating on AI agents and workflow orchestrations using tools like Claude, Gemini, and MCP.\n\n - Integrating AI systems with core enterprise platforms including Salesforce, Workday, Slack, and NetSuite.\n\n - Developing reusable automation patterns and shared templates to be used by the business\n\n - Building evaluation and monitoring frameworks to measure performance and ensure the safety of AI-native workflows.\n\nWhere and how you can work\n\nAt Xero, we embrace a hybrid way of working that prioritises both flexibility and meaningful connection. You will have the autonomy to work from home, supported by regular boost days in our modern office spaces designed to foster collaboration, brainstorming, and team bonding.\n\nHere are some of the things we are looking for\n\n - You bring a wealth of experience in building and operating applications or automations within production environments, particularly involving APIs and cloud infrastructure.\n\n - Your background includes hands-on delivery of AI-driven solutions such as agents, copilots, or RAG systems using LLMs like Claude or Gemini.\n\n - You possess proficiency in programming languages such as Python or TypeScript and feel comfortable navigating SDKs and webhooks.\n\n - A systems-thinking approach is part of your toolkit, allowing you to design agents with security, auditability, and controlled blast radius at the forefront.\n\n - You have a track record of partnering with non-technical stakeholders to translate business pain points into technical solution designs.\n\n - You are a natural coach who enjoys uplifting the AI fluency of those around you through pairing, workshops, and clear communication.\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"67b8fc53-cac6-48fa-98d8-af27ab75fec2","title":"Senior Engineer - AI Workflows","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"CAN: Vancouver (333 Seymour St)","secondaryLocations":[],"publishedAt":"2026-07-21T23:05:25.858+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}},"jobUrl":"https://jobs.ashbyhq.com/xero/67b8fc53-cac6-48fa-98d8-af27ab75fec2","applyUrl":"https://jobs.ashbyhq.com/xero/67b8fc53-cac6-48fa-98d8-af27ab75fec2/application","descriptionHtml":"The role / impact
As a Senior Engineer within the Internal AI Accelerator Squad, you will be at the forefront of Xero’s transformation into an AI-native company. You will act as a forward-deployed engineer, embedding yourself within various internal business teams to co-design and operationalise agentic AI workflows that remove manual toil and fundamentally reshape how our people work end-to-end.
Your impact extends beyond the code; you will lead the delivery of high-stakes AI agents from discovery to production, while acting as a technical partner and evangelist. By defining the patterns, guardrails, and tooling for intelligent automation, you will create the blueprint that enables the rest of Xero to harness the power of AI safely and effectively.
The team / how they connect
You will join a dedicated, high-velocity squad focused on boosting the adoption of agentic AI and intelligent automation across the global business. The team connects through a shared mission of rapid experimentation and \"vibe-coding,\" working closely with product owners and SMEs to turn complex, messy workflows into elegant, automated solutions.
The team is currently working on / Initially, you will focus on
Designing and iterating on AI agents and workflow orchestrations using tools like Claude, Gemini, and MCP.
Integrating AI systems with core enterprise platforms including Salesforce, Workday, Slack, and NetSuite.
Developing reusable automation patterns and shared templates to be used by the business
Building evaluation and monitoring frameworks to measure performance and ensure the safety of AI-native workflows.
Where and how you can work
At Xero, we embrace a hybrid way of working that prioritises both flexibility and meaningful connection. You will have the autonomy to work from home, supported by regular boost days in our modern office spaces designed to foster collaboration, brainstorming, and team bonding.
Here are some of the things we are looking for
You bring a wealth of experience in building and operating applications or automations within production environments, particularly involving APIs and cloud infrastructure.
Your background includes hands-on delivery of AI-driven solutions such as agents, copilots, or RAG systems using LLMs like Claude or Gemini.
You possess proficiency in programming languages such as Python or TypeScript and feel comfortable navigating SDKs and webhooks.
A systems-thinking approach is part of your toolkit, allowing you to design agents with security, auditability, and controlled blast radius at the forefront.
You have a track record of partnering with non-technical stakeholders to translate business pain points into technical solution designs.
You are a natural coach who enjoys uplifting the AI fluency of those around you through pairing, workshops, and clear communication.
At Xero, we value the impact and skills you bring to the team. We don’t just hire for a role, we invest in people. We believe in a Total Package philosophy which means your value isn't just a single number on a paycheck. While base salary is a core component, we look at your compensation through a holistic lens that includes equity, performance incentives, and world-class benefits.
The expected base salary range for this role in:
CAD $180K – CAD $210K
Plus bonus and equity
Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.
In addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:
Variable Pay: Permanent employees are eligible to participate in our equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.
Comprehensive Benefits: Medical, dental, vision, 401(k) match, and 21 days PTO. Xero also provides eligible employees with Wellbeing leave, volunteer leave, holidays, paid parental leave. Further information included on our Xero Perks page.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role / impact\n\nAs a Senior Engineer within the Internal AI Accelerator Squad, you will be at the forefront of Xero’s transformation into an AI-native company. You will act as a forward-deployed engineer, embedding yourself within various internal business teams to co-design and operationalise agentic AI workflows that remove manual toil and fundamentally reshape how our people work end-to-end.\n\nYour impact extends beyond the code; you will lead the delivery of high-stakes AI agents from discovery to production, while acting as a technical partner and evangelist. By defining the patterns, guardrails, and tooling for intelligent automation, you will create the blueprint that enables the rest of Xero to harness the power of AI safely and effectively.\n\nThe team / how they connect\n\nYou will join a dedicated, high-velocity squad focused on boosting the adoption of agentic AI and intelligent automation across the global business. The team connects through a shared mission of rapid experimentation and \"vibe-coding,\" working closely with product owners and SMEs to turn complex, messy workflows into elegant, automated solutions.\n\nThe team is currently working on / Initially, you will focus on\n\n - Designing and iterating on AI agents and workflow orchestrations using tools like Claude, Gemini, and MCP.\n\n - Integrating AI systems with core enterprise platforms including Salesforce, Workday, Slack, and NetSuite.\n\n - Developing reusable automation patterns and shared templates to be used by the business\n\n - Building evaluation and monitoring frameworks to measure performance and ensure the safety of AI-native workflows.\n\nWhere and how you can work\n\nAt Xero, we embrace a hybrid way of working that prioritises both flexibility and meaningful connection. You will have the autonomy to work from home, supported by regular boost days in our modern office spaces designed to foster collaboration, brainstorming, and team bonding.\n\nHere are some of the things we are looking for\n\n - You bring a wealth of experience in building and operating applications or automations within production environments, particularly involving APIs and cloud infrastructure.\n\n - Your background includes hands-on delivery of AI-driven solutions such as agents, copilots, or RAG systems using LLMs like Claude or Gemini.\n\n - You possess proficiency in programming languages such as Python or TypeScript and feel comfortable navigating SDKs and webhooks.\n\n - A systems-thinking approach is part of your toolkit, allowing you to design agents with security, auditability, and controlled blast radius at the forefront.\n\n - You have a track record of partnering with non-technical stakeholders to translate business pain points into technical solution designs.\n\n - You are a natural coach who enjoys uplifting the AI fluency of those around you through pairing, workshops, and clear communication.\n\n\nCOMPENSATION & TOTAL REWARDS\n\nAt Xero, we value the impact and skills you bring to the team. We don’t just hire for a role, we invest in people. We believe in a Total Package philosophy which means your value isn't just a single number on a paycheck. While base salary is a core component, we look at your compensation through a holistic lens that includes equity, performance incentives, and world-class benefits.\n\nThe expected base salary range for this role in:\n\n - CAD $180K – CAD $210K \n\n - Plus bonus and equity\n\nIndividual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.\n\nIn addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:\n\n - Variable Pay: Permanent employees are eligible to participate in our equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.\n\n - Comprehensive Benefits: Medical, dental, vision, 401(k) match, and 21 days PTO. Xero also provides eligible employees with Wellbeing leave, volunteer leave, holidays, paid parental leave. Further information included on our Xero Perks page.\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.\n\n\n"},{"id":"3954a3b2-6f34-4b29-984c-77f5d5ca813e","title":"Senior Engineer - AI Workflows","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"AU: Sydney (45 Clarence St)","secondaryLocations":[],"publishedAt":"2026-05-06T04:34:23.055+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"New South Wales","addressCountry":"Australia","addressLocality":"Sydney"}},"jobUrl":"https://jobs.ashbyhq.com/xero/3954a3b2-6f34-4b29-984c-77f5d5ca813e","applyUrl":"https://jobs.ashbyhq.com/xero/3954a3b2-6f34-4b29-984c-77f5d5ca813e/application","descriptionHtml":"The role / impact
As a Senior Engineer within the Internal AI Accelerator Squad, you will be at the forefront of Xero’s transformation into an AI-native company. You will act as a forward-deployed engineer, embedding yourself within various internal business teams to co-design and operationalise agentic AI workflows that remove manual toil and fundamentally reshape how our people work end-to-end.
Your impact extends beyond the code; you will lead the delivery of high-stakes AI agents from discovery to production, while acting as a technical partner and evangelist. By defining the patterns, guardrails, and tooling for intelligent automation, you will create the blueprint that enables the rest of Xero to harness the power of AI safely and effectively.
The team / how they connect
You will join a dedicated, high-velocity squad focused on boosting the adoption of agentic AI and intelligent automation across the global business. The team connects through a shared mission of rapid experimentation and \"vibe-coding,\" working closely with product owners and SMEs to turn complex, messy workflows into elegant, automated solutions.
The team is currently working on / Initially, you will focus on
Designing and iterating on AI agents and workflow orchestrations using tools like Claude, Gemini, and MCP.
Integrating AI systems with core enterprise platforms including Salesforce, Workday, Slack, and NetSuite.
Developing reusable automation patterns and shared templates to be used by the business
Building evaluation and monitoring frameworks to measure performance and ensure the safety of AI-native workflows.
Where and how you can work
At Xero, we embrace a hybrid way of working that prioritises both flexibility and meaningful connection. You will have the autonomy to work from home, supported by regular boost days in our modern office spaces designed to foster collaboration, brainstorming, and team bonding.
Here are some of the things we are looking for
You bring a wealth of experience in building and operating applications or automations within production environments, particularly involving APIs and cloud infrastructure.
Your background includes hands-on delivery of AI-driven solutions such as agents, copilots, or RAG systems using LLMs like Claude or Gemini.
You possess proficiency in programming languages such as Python or TypeScript and feel comfortable navigating SDKs and webhooks.
A systems-thinking approach is part of your toolkit, allowing you to design agents with security, auditability, and controlled blast radius at the forefront.
You have a track record of partnering with non-technical stakeholders to translate business pain points into technical solution designs.
You are a natural coach who enjoys uplifting the AI fluency of those around you through pairing, workshops, and clear communication.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role / impact\n\nAs a Senior Engineer within the Internal AI Accelerator Squad, you will be at the forefront of Xero’s transformation into an AI-native company. You will act as a forward-deployed engineer, embedding yourself within various internal business teams to co-design and operationalise agentic AI workflows that remove manual toil and fundamentally reshape how our people work end-to-end.\n\nYour impact extends beyond the code; you will lead the delivery of high-stakes AI agents from discovery to production, while acting as a technical partner and evangelist. By defining the patterns, guardrails, and tooling for intelligent automation, you will create the blueprint that enables the rest of Xero to harness the power of AI safely and effectively.\n\nThe team / how they connect\n\nYou will join a dedicated, high-velocity squad focused on boosting the adoption of agentic AI and intelligent automation across the global business. The team connects through a shared mission of rapid experimentation and \"vibe-coding,\" working closely with product owners and SMEs to turn complex, messy workflows into elegant, automated solutions.\n\nThe team is currently working on / Initially, you will focus on\n\n - Designing and iterating on AI agents and workflow orchestrations using tools like Claude, Gemini, and MCP.\n\n - Integrating AI systems with core enterprise platforms including Salesforce, Workday, Slack, and NetSuite.\n\n - Developing reusable automation patterns and shared templates to be used by the business\n\n - Building evaluation and monitoring frameworks to measure performance and ensure the safety of AI-native workflows.\n\nWhere and how you can work\n\nAt Xero, we embrace a hybrid way of working that prioritises both flexibility and meaningful connection. You will have the autonomy to work from home, supported by regular boost days in our modern office spaces designed to foster collaboration, brainstorming, and team bonding.\n\nHere are some of the things we are looking for\n\n - You bring a wealth of experience in building and operating applications or automations within production environments, particularly involving APIs and cloud infrastructure.\n\n - Your background includes hands-on delivery of AI-driven solutions such as agents, copilots, or RAG systems using LLMs like Claude or Gemini.\n\n - You possess proficiency in programming languages such as Python or TypeScript and feel comfortable navigating SDKs and webhooks.\n\n - A systems-thinking approach is part of your toolkit, allowing you to design agents with security, auditability, and controlled blast radius at the forefront.\n\n - You have a track record of partnering with non-technical stakeholders to translate business pain points into technical solution designs.\n\n - You are a natural coach who enjoys uplifting the AI fluency of those around you through pairing, workshops, and clear communication.\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"7076a831-7877-4d33-b2a5-232e2ca8a6df","title":"Customer Experience Specialist - Melio","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"NZ: Auckland: Xero 4 (96 St Georges Bay Rd, Level 2 & 3)","secondaryLocations":[],"publishedAt":"2026-08-13T05:12:56.485+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Auckland","addressCountry":"New Zealand","addressLocality":"Parnell"}},"jobUrl":"https://jobs.ashbyhq.com/xero/7076a831-7877-4d33-b2a5-232e2ca8a6df","applyUrl":"https://jobs.ashbyhq.com/xero/7076a831-7877-4d33-b2a5-232e2ca8a6df/application","descriptionHtml":"The role & impact
As a Customer Experience Specialist for Melio, you will be a key brand ambassador, providing essential support and guidance to small business owners, accountants, and bookkeepers. You will act as a trusted advisor, helping our customers unlock the full value of Xero’s features through proactive outreach and responsive assistance across various channels like phone, email, and live chat.
Your work directly impacts the success of the small business economy by resolving queries efficiently and with genuine empathy. By mastering our products and tools, you will ensure every interaction is high-quality, helping our customers navigate challenges and achieve their business goals with confidence.
The team & how they connect
You will join a collaborative Customer Experience team that works together to deliver world-class support and build lasting trust with our partners. The team focuses on creating a coordinated environment where diverse perspectives are valued and members proactively assist one another to achieve collective success.
Initially, you will focus on
Providing high-quality support via phone, email, and live chat while maintaining accurate records in Salesforce and Zendesk.
Mastering the ever-changing landscape of our CX strategy and the specific products supported by the Melio team.
Collaborating across internal Xero teams to escalate complex issues and ensure a seamless experience for every user.
Where and how you can work
We are looking to add Customer Experience Specialists to our team who will work the following schedule:
Tuesday through Saturday, 6:00am - 3:00pm
There will be a requirement to work some public holidays, which includes Christmas Day.
Please note that the anticipated start date will be on 26 October 2026.
Here are some of the things we are looking for
You bring clear, confident communication skills and an ability to simplify complex information for others.
Your background includes experience in a service-led environment where you have successfully met quality and productivity targets.
You possess a growth mindset and a readiness to constantly learn new technologies and accounting systems.
Delivering empathetic, calm support while managing multiple digital interactions is something you excel at.
You have a proven ability to self-manage and take personal accountability for resolving problems thoroughly.
Building effective, trust-based relationships with both teammates and customers comes naturally to you.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role & impact\n\nAs a Customer Experience Specialist for Melio, you will be a key brand ambassador, providing essential support and guidance to small business owners, accountants, and bookkeepers. You will act as a trusted advisor, helping our customers unlock the full value of Xero’s features through proactive outreach and responsive assistance across various channels like phone, email, and live chat.\n\n \n\nYour work directly impacts the success of the small business economy by resolving queries efficiently and with genuine empathy. By mastering our products and tools, you will ensure every interaction is high-quality, helping our customers navigate challenges and achieve their business goals with confidence.\n\n \n\nThe team & how they connect\n\nYou will join a collaborative Customer Experience team that works together to deliver world-class support and build lasting trust with our partners. The team focuses on creating a coordinated environment where diverse perspectives are valued and members proactively assist one another to achieve collective success.\n\n \n\nInitially, you will focus on\n\n - Providing high-quality support via phone, email, and live chat while maintaining accurate records in Salesforce and Zendesk.\n\n - Mastering the ever-changing landscape of our CX strategy and the specific products supported by the Melio team.\n\n - Collaborating across internal Xero teams to escalate complex issues and ensure a seamless experience for every user.\n\n \n\nWhere and how you can work\n\nWe are looking to add Customer Experience Specialists to our team who will work the following schedule:\n\n - Tuesday through Saturday, 6:00am - 3:00pm\n\n - There will be a requirement to work some public holidays, which includes Christmas Day.\n\nPlease note that the anticipated start date will be on 26 October 2026.\n\n \n\nHere are some of the things we are looking for\n\n - You bring clear, confident communication skills and an ability to simplify complex information for others.\n\n - Your background includes experience in a service-led environment where you have successfully met quality and productivity targets.\n\n - You possess a growth mindset and a readiness to constantly learn new technologies and accounting systems.\n\n - Delivering empathetic, calm support while managing multiple digital interactions is something you excel at.\n\n - You have a proven ability to self-manage and take personal accountability for resolving problems thoroughly.\n\n - Building effective, trust-based relationships with both teammates and customers comes naturally to you.\n\n \n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"53f05f3f-b2e7-4085-83a4-c7a88004b14c","title":"CX Workforce Management Manager - Melio","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"UK: Manchester (Landmark, St Peter's Square, 1 Oxford St)","secondaryLocations":[],"publishedAt":"2026-08-10T11:37:55.091+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"Manchester"}},"jobUrl":"https://jobs.ashbyhq.com/xero/53f05f3f-b2e7-4085-83a4-c7a88004b14c","applyUrl":"https://jobs.ashbyhq.com/xero/53f05f3f-b2e7-4085-83a4-c7a88004b14c/application","descriptionHtml":"At Melio, we’re here to supercharge small businesses. By making business payments more efficient every day, connecting them with powerful technology, and empowering a community behind them, their potential is limitless. We don't just solve issues; we consider ourselves Brand Builders who help small businesses thrive by maximizing the value they get from Melio.
We are seeking a high-performing, analytical, and strategic CX Workforce Management (WFM) Manager to lead and elevate our global Customer Experience workforce strategy. In this critical leadership role, you will be responsible for end-to-end WFM functions; including long-term capacity planning, multi-channel volume forecasting, scheduling optimization, real-time management, and operational analytics across internal global teams.
The ideal candidate thrives in a fast-paced, data-driven environment, possessing deep expertise in omni-channel contact center metrics, modern WFM platforms, and predictive modeling. You will act as a strategic business partner to Operations, Finance, and People teams, ensuring we balance exceptional customer experience (SLAs/CSAT) with operational efficiency and agent well-being.
Strategic Forecasting & Capacity Planning
Develop, maintain, and refine multi-channel forecasting models (voice, email, chat, messaging, and AI/bot handoffs) using historical data, product roadmaps, marketing campaigns, and seasonal trends.
Build 12-to-18-month rolling long-term capacity models to guide hiring strategy, onboarding timelines, shrinkage allocations, and budget planning in partnership with Finance and Talent Acquisition.
Conduct scenario modeling and risk analysis to evaluate business changes, product launches, or operational pivots.
Scheduling & Real-Time Execution
Oversee the creation and optimization of agent schedules, ensuring optimal coverage against interval-level demand while honoring staff preferences, local labor laws, and shift flexibility.
Lead Real-Time Analysts to manage intra-day performance, shrinkage, adherence, and queue dynamics, implementing dynamic tactical adjustments to safeguard SLAs.
Establish robust processes for PTO management, training allocation, dynamic offline time, and overtime deployment.
Analytics, Insights & Continuous Improvement
Design and deliver executive-level WFM dashboards tracking KPI variances (Forecast vs. Actuals, Occupancy,Adherence, Cost per Contact, SLA attainment).
Leverage advanced analytics to identify operational bottlenecks, handle time anomalies, and automation opportunities, translating data into actionable operational recommendations.
Own the selection, optimization, and continuous improvement of enterprise WFM technology platforms and integrations.
People Management & Team Leadership
Directly manage, mentor, and develop a high-performing team of WFM Analysts, Data Analyst, and Real-Time Coordinators.
Establish clear team KPIs, operational standards, and career development pathways within the Workforce Management function.
Conduct regular 1:1s, performance evaluations, and skill-building sessions in forecasting methods, statistical analysis, and WFM tools.
Foster a collaborative, growth-oriented culture that balances operational efficiency with employee engagement and well-being.
Success in this role means transforming our workforce management into a competitive advantage by delivering high forecasting accuracy (±5% target variance) across all customer channels while optimizing agent occupancy and labor spend.
Seamlessly unify internal and outsourced BPO operations through rigorous SLA governance, dynamic capacity models, and automated scheduling workflows.
Ultimately, you will elevate the function by cultivating a high-performing WFM team, maintaining optimal service levels, and directly impacting both customer satisfaction (CSAT) and operational profitability.
Critical competencies
Experience
Data-Driven Decision Making: Converts complex datasets into intuitive operational strategies.
People Empowerment: Mentors and elevates WFM team members to build analytical capability and leadership.
Cross-Functional Influence: Translates WFM technicalities into clear business impacts for FP&A and Executive leadership.
Agility & Resilience: Thrives in high-growth, changing environments with rapidly shifting volume dynamics.
7+ years of dedicated Workforce Management experience in a high-volume omni-channel CX/Contact Center environment, with at least 3+ years in a senior manager or leadership role directly managing WFM teams.
Advanced hands-on proficiency with enterprise WFM platforms (e.g., Nice CXone, Verint, Assembled) and CRM/CCaaS tools (Zendesk, Salesforce, Talkdesk).
Bachelor’s degree in Business Administration, Data Analytics, Statistics, or equivalent operational experience preferred.
Proven track record of hiring, developing, and retaining high-performing WFM and analytical talent.
The role / impact
As the Senior Payroll Manager for the APAC region, you will lead the operational excellence of our payroll function, ensuring precision and efficiency for our people across Australia, New Zealand, and Asia. Working closely with the GM of Payroll, you will navigate a rapidly changing legislative landscape to ensure every deliverable meets the highest standards of compliance.
Your focus will be on moving the team away from manual data entry and toward a sophisticated validation model by leveraging automation and AI. You will play a vital role in championing payroll governance and strategic regional growth, ensuring our processes remain robust as we continue to scale as a global SaaS company.
The team / how they connect
You will lead a capable and diverse team of payroll professionals across Melbourne and New Zealand, fostering a culture of coaching, empowerment, and psychological safety. This role acts as a critical partner to our People Experience and Finance teams, ensuring the end-to-end employee journey is supported by timely and accurate information.
The team is currently working on / Initially, you will focus on
Stabilising and refining the recently implemented Ramco payroll system to eliminate teething issues and improve process effectiveness.
Preparing our systems and people for the transition to 'payday super' legislation and other evolving Fair Work and ATO requirements.
Implementing automated integration solutions, potentially using AI, to streamline data flow between Workday and our payroll engines.
Enhancing process documentation and issue registers to drive maturity and reduce recurring operational bottlenecks.
Where and how you can work
We embrace a hybrid working model that balances the flexibility of remote work with 'boost days' in the office to collaborate, connect, and nurture our team culture.
Here are some of the things we are looking for
You bring a deep understanding of Australian payroll legislation, including Fair Work rules, long service leave, and superannuation requirements.
A natural ability to lead and coach other leaders, with a focus on human-centric management and supporting team growth.
You possess a mindset geared toward automation and systems integration, looking for ways to use technology to solve complex manual challenges.
Experience navigating the fast-paced environment of a global organisation, ideally within the SaaS or technology sector.
Your communication style allows you to distill intricate technical payroll or tax information into clear, actionable insights for diverse stakeholders.
You value partnership and collaboration, building strong relationships across Finance and People teams to ensure seamless delivery.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role / impact\n\nAs the Senior Payroll Manager for the APAC region, you will lead the operational excellence of our payroll function, ensuring precision and efficiency for our people across Australia, New Zealand, and Asia. Working closely with the GM of Payroll, you will navigate a rapidly changing legislative landscape to ensure every deliverable meets the highest standards of compliance.\n\n\n\nYour focus will be on moving the team away from manual data entry and toward a sophisticated validation model by leveraging automation and AI. You will play a vital role in championing payroll governance and strategic regional growth, ensuring our processes remain robust as we continue to scale as a global SaaS company.\n\n\n\nThe team / how they connect\n\nYou will lead a capable and diverse team of payroll professionals across Melbourne and New Zealand, fostering a culture of coaching, empowerment, and psychological safety. This role acts as a critical partner to our People Experience and Finance teams, ensuring the end-to-end employee journey is supported by timely and accurate information.\n\n\n\nThe team is currently working on / Initially, you will focus on\n\n - Stabilising and refining the recently implemented Ramco payroll system to eliminate teething issues and improve process effectiveness.\n\n - Preparing our systems and people for the transition to 'payday super' legislation and other evolving Fair Work and ATO requirements.\n\n - Implementing automated integration solutions, potentially using AI, to streamline data flow between Workday and our payroll engines.\n\n - Enhancing process documentation and issue registers to drive maturity and reduce recurring operational bottlenecks.\n \n \n\nWhere and how you can work\n\nWe embrace a hybrid working model that balances the flexibility of remote work with 'boost days' in the office to collaborate, connect, and nurture our team culture.\n\n\n\nHere are some of the things we are looking for\n\n - You bring a deep understanding of Australian payroll legislation, including Fair Work rules, long service leave, and superannuation requirements.\n\n - A natural ability to lead and coach other leaders, with a focus on human-centric management and supporting team growth.\n\n - You possess a mindset geared toward automation and systems integration, looking for ways to use technology to solve complex manual challenges.\n\n - Experience navigating the fast-paced environment of a global organisation, ideally within the SaaS or technology sector.\n\n - Your communication style allows you to distill intricate technical payroll or tax information into clear, actionable insights for diverse stakeholders.\n\n - You value partnership and collaboration, building strong relationships across Finance and People teams to ensure seamless delivery.\n \n \n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"13e6f8ec-4803-42bf-99a2-ec38c281f6f1","title":"Customer Experience Specialist","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"NZ: Auckland: Xero 4 (96 St Georges Bay Rd, Level 2 & 3)","secondaryLocations":[],"publishedAt":"2026-08-17T00:54:36.598+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Auckland","addressCountry":"New Zealand","addressLocality":"Parnell"}},"jobUrl":"https://jobs.ashbyhq.com/xero/13e6f8ec-4803-42bf-99a2-ec38c281f6f1","applyUrl":"https://jobs.ashbyhq.com/xero/13e6f8ec-4803-42bf-99a2-ec38c281f6f1/application","descriptionHtml":"The role & impact
At Xero, we are here to supercharge small businesses by making them more efficient and connecting them with big business technology. As a Customer Experience Specialist, you will play a vital role in this mission by acting as a brand ambassador and trusted advisor, ensuring our customers—from small business owners to seasoned accountants—unlock the full value of Xero. You will provide high-quality support and guidance through a variety of channels, helping users navigate their queries quickly and efficiently.
Your work is about more than just solving problems; it is about delivering a best-in-class experience through empathy and a passion for resolution. By proactively reaching out to customers and simplifying complex information, you will help build a stronger economy and empower the community behind these businesses.
The team & how they connect
The Customer Experience team works together to provide world-class support, aiming to become trusted and efficient business advisors to Xero customers. The team supports small business owners, bookkeepers, and accountants. They collaborate effectively across all teams at Xero, working to quickly and efficiently resolve customer queries through a variety of channels.
The team is currently working on
Engaging in proactive call campaigns to help customers achieve the best next action for their business.
Utilising modern tools and technology, including Generative AI, to enhance the delivery of customer support.
Managing and resolving customer cases using platforms like Salesforce to ensure accurate data capture.
Adapting to the evolving CX strategy and product landscape to support users in a high-change environment.
Where and how you can work
This team operates a hybrid working arrangement, requiring three days per week in the office. You will be able to work from home for the remaining two days. Please note, the initial training period for this role will require you to be fully in the office five days a week.
We are looking to add Customer Experience Specialists to join our team who will work one of the following schedules:
Sunday through Thursday
Tuesday through Saturday
Monday through Friday
All shifts will be 11:00am - 8:00pm.
Please note that the anticipated start date will be 12 OCT 2026.
Here are some of the things we are looking for
You bring experience from a service environment where you have successfully worked towards service levels and quality targets.
Your communication style is clear, concise, and authentic, whether you are writing an email or speaking on the phone.
You possess the confidence to make proactive outbound calls and the initiative to self-manage your daily tasks.
A growth mindset and a readiness to consistently learn and build knowledge are essential to your success.
You are a committed team player who proactively assists others and builds relationships through trust.
Proficiency with IT tools like Microsoft Office or Google Suite is required, and experience with accounting systems or case management tools is a bonus.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
The role & it's impact:
As a Senior Account Executive, you will be a strategic partner for large and mid-tier accounting practices, helping them navigate their digital transformation. Your primary focus is to drive net new business as you develop and execute digital strategies that enable these partners to successfully migrate their clients onto the Xero platform, driving growth for their business and ours.
This is a high-impact, field-based position across Illinois where you will own your territory and build deep, lasting relationships with accounting partners.
The team & how they connect:
You will join a goal-motivated sales team of eight that thrives on achieving collective success and delivering measurable outcomes. You will work closely with Senior Account Executive colleagues and Partner Consulting to ensure a unified approach to territory management and expansion.
Initially you will focus on:
Developing formal engagement plans and project strategies to support partner migrations.
Driving sustainable adoption and revenue growth across your territory of accounting and bookkeeping partners
Managing a consistent cycle of appointments and meetings within your allocated territory to drive and deepen an online strategy
Recruiting, educating, and growing your partner base by delivering events and certification training
Using Salesforce to maintain accurate data and ensure excellence in forecasting and territory management
Where and how you can work:
This is a field-based role in Illinois that offers the freedom to work autonomously while managing your specific territory. You should expect regular travel for client visits, including driving throughout Illinois for face-to-face meetings. We embrace hybrid working, providing beautiful office spaces for collaboration alongside the flexibility to manage your own schedule and boost days.
Here are some of the things we are looking for:
You bring a results-driven approach and a genuine enthusiasm for building strong, rapport-based relationships with accounting partners.
Your background includes proven success in field account management and a track record of meeting and exceeding sales targets
You possess an interest in the fintech market and the ability to educate others on digital resources and online accounting
You will have the initiative to work independently while staying process-oriented and detail-focused
Your communication and presentation skills allow you to deliver engaging events and influence digital strategy at a practice level
You have experience using CRM tools, such as Salesforce, to manage client communications and sales cycles
Compensation:
At Xero, we value the impact and skills you bring to the team. We don’t just hire for a role; we invest in people. We believe in a Total Package philosophy - which means your value isn't just a single number on a paycheck. While base salary is a core component, we look at your compensation through a holistic lens that includes equity, performance incentives, and world-class benefits.
The expected base salary range for this role in:
California, New York and Washington: $110,000 - $120,000
All other US States: $106,200 - $115,200
Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.In addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:
Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.
Comprehensive Benefits: Medical, dental, vision, 401(k) match, and 21 days PTO, 10 days of Wellbeing leave, 5 days of Xtra Leave, 1 volunteer day, 12 paid holidays, paid parental leave. Further information included on our Xero Perks page.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role & it's impact:\n\n\nAs a Senior Account Executive, you will be a strategic partner for large and mid-tier accounting practices, helping them navigate their digital transformation. Your primary focus is to drive net new business as you develop and execute digital strategies that enable these partners to successfully migrate their clients onto the Xero platform, driving growth for their business and ours.\n\nThis is a high-impact, field-based position across Illinois where you will own your territory and build deep, lasting relationships with accounting partners. \n\n\n\nThe team & how they connect:\n\n\nYou will join a goal-motivated sales team of eight that thrives on achieving collective success and delivering measurable outcomes. You will work closely with Senior Account Executive colleagues and Partner Consulting to ensure a unified approach to territory management and expansion. \n\n\n\nInitially you will focus on: \n\n - Developing formal engagement plans and project strategies to support partner migrations.\n\n - Driving sustainable adoption and revenue growth across your territory of accounting and bookkeeping partners \n\n - Managing a consistent cycle of appointments and meetings within your allocated territory to drive and deepen an online strategy\n\n - Recruiting, educating, and growing your partner base by delivering events and certification training\n\n - Using Salesforce to maintain accurate data and ensure excellence in forecasting and territory management\n \n \n\nWhere and how you can work:\n\n\nThis is a field-based role in Illinois that offers the freedom to work autonomously while managing your specific territory. You should expect regular travel for client visits, including driving throughout Illinois for face-to-face meetings. We embrace hybrid working, providing beautiful office spaces for collaboration alongside the flexibility to manage your own schedule and boost days.\n\n\n\nHere are some of the things we are looking for:\n\n\n - You bring a results-driven approach and a genuine enthusiasm for building strong, rapport-based relationships with accounting partners.\n\n - Your background includes proven success in field account management and a track record of meeting and exceeding sales targets\n\n - You possess an interest in the fintech market and the ability to educate others on digital resources and online accounting\n\n - You will have the initiative to work independently while staying process-oriented and detail-focused\n\n - Your communication and presentation skills allow you to deliver engaging events and influence digital strategy at a practice level\n\n - You have experience using CRM tools, such as Salesforce, to manage client communications and sales cycles\n\n\nCompensation: \n\nAt Xero, we value the impact and skills you bring to the team. We don’t just hire for a role; we invest in people. We believe in a Total Package philosophy - which means your value isn't just a single number on a paycheck. While base salary is a core component, we look at your compensation through a holistic lens that includes equity, performance incentives, and world-class benefits.\n\nThe expected base salary range for this role in:\n\n - California, New York and Washington: $110,000 - $120,000\n\n - All other US States: $106,200 - $115,200\n \n\nIndividual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.In addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:\n\n - Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.\n\n - Comprehensive Benefits: Medical, dental, vision, 401(k) match, and 21 days PTO, 10 days of Wellbeing leave, 5 days of Xtra Leave, 1 volunteer day, 12 paid holidays, paid parental leave. Further information included on our Xero Perks https://careers.xero.com/inside-xero/benefits-wellbeing/ page.\n \n \n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"8d2c36ff-8a88-4af1-beea-8822c9dbf577","title":"GM/VP Data Engineering","department":"Data, AI & Machine Learning","team":"Data, AI & Machine Learning","employmentType":"FullTime","location":"AU: Melbourne: (260 Burwood Rd)","secondaryLocations":[],"publishedAt":"2026-06-11T16:41:01.404+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"3122","addressRegion":"Victoria","streetAddress":"Level 3, 260 Burwood Road","addressCountry":"Australia","addressLocality":"Hawthorn"}},"jobUrl":"https://jobs.ashbyhq.com/xero/8d2c36ff-8a88-4af1-beea-8822c9dbf577","applyUrl":"https://jobs.ashbyhq.com/xero/8d2c36ff-8a88-4af1-beea-8822c9dbf577/application","descriptionHtml":"At Xero, we’re here to make life better for people in small business, their advisors and communities around the world. By making small businesses more efficient every day, connecting them with big business technology and empowering a community behind them, their potential is limitless. When that happens, we’re not only helping small businesses, we’ll be building a stronger economy that can change the world.
As GM of Data Engineering, you will lead Xero’s shared data engineering function to turn Xero-wide data strategy into an executable operating model, a coherent platform strategy, and a disciplined sequence of bets across self-service, governance, agentic capability and platform reliability .
You and your team will be at the forefront of Xero’s internal AI transformation, providing agentic-first data platforms, core data products, engineering patterns, governance-by-design controls, and specialist delivery capability that let Xero use data safely, reliably and at scale. You will act as a visible enterprise leader, removing barriers to collaboration across Xero, lifting capability through other leaders, and shaping a trusted, reliable and economically sound data platform environment that supports trusted analytics, self-service, and AI experiences.
Strategy & Business Impact
Lead the execution of Data Engineering strategy so Xero’s shared platforms enable trusted analytics, self-service and agentic capability across the organisation. Translate strategy into clear operating rhythms, ownership boundaries, roadmaps and measurable priorities across platform reliability, governance, enablement and simplification.
Partner with functional data and analytics teams so they increasingly own domain outcomes, while Data Engineering provides platform capability, ingestion, modelling patterns, shared products and guardrails where needed.
Guide the function through significant organisational, strategic and technical ambiguity, making principled trade-offs that balance reliability, pace, customer value, compliance and commercial outcomes. Align platform, commercial and delivery decisions with Xero’s broader business priorities, including cost discipline, vendor value, and long-term platform economics.
Maintain a strong grip on operational health by ensuring critical platforms have clear runbooks, dashboards, escalation paths, ownership, health reviews and measurable service expectations.
Lead and grow a strong leadership bench across Data Engineering and build the capabilities needed for current and future ambitions through team design, recruitment, succession planning, coaching and cross-functional collaboration.
Create clarity for leaders and teams by setting clear expectations, improving prioritisation, and reducing single-threaded dependence on a small number of individuals. Champion a high-performance, high-trust culture that values engineering quality, operational discipline, continuous improvement, and thoughtful development pathways.
Build strong working relationships with leaders across Xero, removing barriers to collaboration and influencing outcomes well beyond your immediate reporting line.
Lead data discussions in senior forums, operating-model conversations and cross-functional planning, bringing balanced judgement, context and data to difficult decisions.
Data Engineering has clear ownership boundaries and is a trusted collaborator for all things data, platform stewardship, engineering quality and delivery against the outcomes that matter most.
Agentic insights and self-service capabilities scale in a way that is operationally credible, secure and useful, rather than fragmented or experimental for too long.
Xero’s data landscape becomes simpler over time through standardised ingestion, better observability, legacy decommissioning and clearer platform choices. Shared data platforms are reliable, observable, secure and economically sustainable, with fewer fragile dependencies and better operational discipline.
Functional data and analytics teams increasingly own their domain outcomes, with Data Engineering enabling them through reusable platforms, patterns and guardrails rather than acting as a bottleneck. Governance is embedded into platform behaviour and workflows, reducing manual effort, ambiguity and risk.
The function scales through strong leaders and reduced single-threading, with better succession depth and clearer execution ownership.
Critical competencies
Proven experience leading medium to large engineering organisations and delivering results against strategic objectives over a 1–2 year horizon.
Strong strategic and operating-model judgement, with the ability to turn broad company priorities into executable plans, trade-offs and sequencing.
Deep experience in data engineering, platform engineering, or adjacent technical leadership domains, with enough technical fluency to assess architecture, delivery, operational and commercial implications when needed.
Demonstrated ability to lead through ambiguity, simplify cross-functional problems and create momentum across multiple stakeholders and teams.
Strong communication and influence skills, including executive-level communication, crisp narrative writing, and the ability to gain commitment around difficult or unpopular ideas.
A track record of building strong teams, developing leaders, identifying successors, and improving processes, systems and ways of working at organisational scale.
Strong business acumen, including the ability to connect technical investments to customer value, business priorities, market context and financial outcomes.
Sound judgement in balancing long-term platform health, governance and reliability with pace, customer impact and commercial reality.
The role & it's impact:
As an Enterprise Account Executive, you will be the driving force behind our growth strategy with the largest and most strategic accounting firms in the United States. You will own the full pre-sales lifecycle, from initial outbound prospecting through to contract execution, focusing on building executive-level relationships and managing complex buying processes to secure long-term business plans.
Your impact is defined by your ability to act as a trusted advisor, helping partners develop and execute digital strategies that convert and activate users at scale. By opening doors at the highest levels and ensuring we win the right business the right way, you directly influence the long-term success, retention, and expansion of Xero’s enterprise ecosystem.
The team & how they connect:
You will join a high-performing sales engine that thrives on collaboration and strategic alignment across the business. You will partner closely with Product, Legal, Finance, and Marketing teams to ensure deal readiness, while working alongside Senior Account Managers to expand Xero’s penetration within allocated territories.
Initially, you will focus on:
Driving new business growth by identifying and qualifying enterprise opportunities through a disciplined \"hunter\" approach.
Leading complex, multi-stakeholder sales cycles and discovery sessions to uncover business problems and position ROI-led solutions.
Managing a defined account list and maintaining accurate pipeline forecasts through our Salesforce CRM system.
Collaborating on introductory events, webinars, and partner forums to build rapport and educate prospective enterprise accounts.
Where and how you can work:
This is a remote-first role, offering you the flexibility to work from any US location where Xero is legally authorised to operate. While you’ll have the freedom of a remote base, the strategic nature of our enterprise partnerships means you’ll regularly hit the road. You should expect significant travel to engage in face-to-face meetings, attend industry forums, and build the deep-rooted rapport necessary to close complex deals.
Here are some of the things we are looking for:
You bring a proven track record in B2B SaaS or enterprise technology sales, specifically engaging with executive-level buyers in large, matrixed organisations.
A process-driven and results-focused approach is natural to you, allowing you to manage multiple long-cycle opportunities simultaneously.
You possess an ownership mentality and the autonomy to treat your allocated territory like your own business.
Building strong, authentic relationships is a core strength, backed by outstanding communication and presentation skills.
You will have a deep understanding of accounting workflows or experience within large accounting firms to help influence practice-wide digital transformations.
An enthusiasm for making a difference shines through in your ability to create quick rapport and act as a mentor within the sales team.
Compensation: At Xero, we value the impact and skills you bring to the team. We don’t just hire for a role; we invest in people. We believe in a Total Package philosophy - which means your value isn't just a single number on a paycheck. While base salary is a core component, we look at your compensation through a holistic lens that includes equity, performance incentives, and world-class benefits.
The expected base salary range for this role in:
California, New York and Washington: $120,000 - $150,000
All other US States: $116,200 - $145,200
Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.In addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:
Variable Pay: Permanent emplo. yees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.
Comprehensive Benefits: Medical, dental, vision, 401(k) match, and 21 days PTO, 10 days of Wellbeing leave, 5 days of Xtra Leave, 1 volunteer day, 12 paid holidays, paid parental leave. Further information included on our Xero Perks page.
At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team so we encourage you to apply even if your experience isn't a perfect match!
","descriptionPlain":"The role & it's impact: \n\nAs an Enterprise Account Executive, you will be the driving force behind our growth strategy with the largest and most strategic accounting firms in the United States. You will own the full pre-sales lifecycle, from initial outbound prospecting through to contract execution, focusing on building executive-level relationships and managing complex buying processes to secure long-term business plans.\n\nYour impact is defined by your ability to act as a trusted advisor, helping partners develop and execute digital strategies that convert and activate users at scale. By opening doors at the highest levels and ensuring we win the right business the right way, you directly influence the long-term success, retention, and expansion of Xero’s enterprise ecosystem.\n\n\nThe team & how they connect: \n\n\nYou will join a high-performing sales engine that thrives on collaboration and strategic alignment across the business. You will partner closely with Product, Legal, Finance, and Marketing teams to ensure deal readiness, while working alongside Senior Account Managers to expand Xero’s penetration within allocated territories.\n\n\nInitially, you will focus on:\n\n - Driving new business growth by identifying and qualifying enterprise opportunities through a disciplined \"hunter\" approach.\n\n - Leading complex, multi-stakeholder sales cycles and discovery sessions to uncover business problems and position ROI-led solutions.\n\n - Managing a defined account list and maintaining accurate pipeline forecasts through our Salesforce CRM system.\n\n - Collaborating on introductory events, webinars, and partner forums to build rapport and educate prospective enterprise accounts.\n \n \n\nWhere and how you can work:\n\nThis is a remote-first role, offering you the flexibility to work from any US location where Xero is legally authorised to operate. While you’ll have the freedom of a remote base, the strategic nature of our enterprise partnerships means you’ll regularly hit the road. You should expect significant travel to engage in face-to-face meetings, attend industry forums, and build the deep-rooted rapport necessary to close complex deals.\n\n\nHere are some of the things we are looking for:\n\n - You bring a proven track record in B2B SaaS or enterprise technology sales, specifically engaging with executive-level buyers in large, matrixed organisations.\n\n - A process-driven and results-focused approach is natural to you, allowing you to manage multiple long-cycle opportunities simultaneously.\n\n - You possess an ownership mentality and the autonomy to treat your allocated territory like your own business.\n\n - Building strong, authentic relationships is a core strength, backed by outstanding communication and presentation skills.\n\n - You will have a deep understanding of accounting workflows or experience within large accounting firms to help influence practice-wide digital transformations.\n\n - An enthusiasm for making a difference shines through in your ability to create quick rapport and act as a mentor within the sales team.\n \n\nCompensation: At Xero, we value the impact and skills you bring to the team. We don’t just hire for a role; we invest in people. We believe in a Total Package philosophy - which means your value isn't just a single number on a paycheck. While base salary is a core component, we look at your compensation through a holistic lens that includes equity, performance incentives, and world-class benefits.\n\n\nThe expected base salary range for this role in:\n\n - California, New York and Washington: $120,000 - $150,000\n\n - All other US States: $116,200 - $145,200\n\nIndividual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.In addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:\n\n - Variable Pay: Permanent emplo. yees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.\n\n - Comprehensive Benefits: Medical, dental, vision, 401(k) match, and 21 days PTO, 10 days of Wellbeing leave, 5 days of Xtra Leave, 1 volunteer day, 12 paid holidays, paid parental leave. Further information included on our Xero Perks https://careers.xero.com/inside-xero/benefits-wellbeing/ page.\n \n\nAt Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team so we encourage you to apply even if your experience isn't a perfect match!"},{"id":"71da3938-a7e2-43d1-a992-1b140952e95d","title":"Senior Product Manager - Payments & APIs","department":"Product","team":"Product","employmentType":"FullTime","location":"CAN: Vancouver (333 Seymour St)","secondaryLocations":[],"publishedAt":"2026-09-10T19:26:54.436+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}},"jobUrl":"https://jobs.ashbyhq.com/xero/71da3938-a7e2-43d1-a992-1b140952e95d","applyUrl":"https://jobs.ashbyhq.com/xero/71da3938-a7e2-43d1-a992-1b140952e95d/application","descriptionHtml":"At Xero, we’re here to supercharge small businesses. By making small business more efficient every day, connecting them with big business technology and empowering a community behind them, their potential is limitless. When that happens, we’re not only helping small business, we’ll be building a stronger economy that can change the world.
Accounts payable is broken for small businesses. Managing and paying a bill today means stitching together three or four different tools — capturing documents in one place, entering data in another, chasing approvals over email, and making the payment in a bank portal. It is manual, error-prone, and it takes hours every week from people who should be running their business.
Xero’s bills and bill payment surface already serves over a million monthly active users globally: small business owners, the employees who keep their books, and professional bookkeepers working across dozens of clients at accounting firms. It runs on a system designed for a pre-agent world.
As a Senior Product Manager on Bills, you will own the layer underneath that surface — the API contracts, the data-access model and the permission architecture that decide what a person or an agent is allowed to read, write and pay on a customer’s behalf. That applies inside Bills, and it applies through Xero’s integrations with Claude, Copilot and our open-source MCP server. You will set the vision alongside a principal engineer, argue the customer’s case inside technical decisions, decide what the interface should be, and lead a team of engineers through a replatform that never takes those million users offline.
This is not a zero-to-one bet looking for users. The work already has them. What does not exist yet is the architecture underneath accounts payable that makes automated, agent-assisted and human-directed spend coherent, safe and trustworthy. That is the job.
Your impact will be measured through customer, operational and commercial outcomes — including automation and straight-through processing rates, bill payment adoption and volume, activation and retention across owner and bookkeeper personas, platform and API reliability, and the pace at which the replatform lands without customer disruption.
You will join the Bills team — 20+ engineers, designers and product managers across Toronto, Vancouver and Pittsburgh — working across core AP workflows, platform APIs, AI experiences and bill payments. The team partners closely with payment and infrastructure vendors, and with cross-functional teams across North America, the UK, Australia and New Zealand. This is a global role, based in Toronto or Vancouver with flexibility to work remotely, and the team comes together in person regularly to collaborate and align on strategy.
Develop the vision, strategy and roadmap for the API, data-access and permission layer that underpins bills and bill payments, in partnership with a principal engineer.
Define the contracts, data models and permission scopes that determine what any client — Xero’s own UI, a partner integration, or an AI agent — can read, write, approve and pay.
Decide where authority sits: what a person must confirm, what an agent may do unattended, what requires a second approver, and what can never be automated.
Sequence a replatform of a system serving more than a million monthly active users, with migration paths, dual-running periods and rollback plans that keep customers working throughout.
Own the cost and consequence of changing contracts that other teams and third parties depend on, including versioning, deprecation and breaking-change communication.
Identify opportunities to build reusable capabilities that serve Bills, the wider spend lifecycle and external developers, rather than isolated point solutions.
Own products across the complete accounts payable journey: bill capture and understanding, coding and data extraction, approval routing, scheduling, payment execution, reconciliation and exception handling.
Build toward a world where bills arrive, get understood, get approved and get paid with minimal human toil, and where the entire spend lifecycle lives in one place.
Make Bill Pay the default way businesses pay through Xero, scaling bill payments across markets.
Identify valuable and differentiated customer problems, and frame clear solutions that can be tested, validated and delivered incrementally.
Ensure that platform complexity results in simple, understandable customer experiences rather than being passed through to the customer.
Lead customer research across the distinct user types on this surface: business owners, in-house finance and admin staff, and professional bookkeepers and advisors managing many clients at once.
Design for the tension between them — the owner who wants a bill paid now, the bookkeeper who needs control and auditability, the firm that needs consistency across a client portfolio — and make the trade-off explicit rather than averaging it away.
Partner closely with Design and Engineering to create high-quality experiences across web, mobile and embedded surfaces, as well as programmatic ones.
Use customer data, qualitative insight and market intelligence to inform product strategy, prioritisation and roadmap decisions.
Define how AI and agents participate in accounts payable: what they suggest, what they act on, what they escalate, and how the customer stays in control.
Own the quality bar for LLM-powered capabilities — evaluation sets, confidence thresholds, human-in-the-loop design, fallback behaviour and observable failure modes — and hold the line on it before launch.
Prototype your own ideas, including in code, rather than waiting for engineering capacity to test a hypothesis.
Shape how Xero’s accounts payable capabilities are exposed to external agent platforms, including our MCP server and integrations with Claude and Copilot.
Design for an error-intolerant workflow: this product moves real money, and a wrong answer costs a customer real money and real trust.
Partner with Risk, Compliance, Legal, Security and Operations to build products that meet regulatory, security and operational requirements across markets.
Take responsibility for risks arising from authorisation and access control, financial crime, privacy and responsible data use, data accuracy, regulatory change and service availability.
Account for market-specific gating in payments and money movement — including US money transmission, UK FCA and open banking requirements, and Australian licensing and payment rails — when sequencing launches.
Lead trade-off decisions that balance customer experience, risk exposure, regulatory obligation, technical complexity and commercial outcome.
Treat operational processes, support tooling and exception management as part of the product, not an afterthought — including failed payments, duplicate bills, incorrect approvals, reversals and disputes.
Develop and execute roadmaps that align customer needs, AP strategy, platform architecture and Xero’s broader business objectives, including the Melio acquisition and Xero’s North America growth agenda.
Establish clear product goals, success metrics and OKRs, and be accountable for moving them.
Take an active role in annual and quarterly planning, including funding, prioritisation and resourcing discussions.
Lead release and rollout strategy so that changes land safely and iteratively across customer cohorts and markets.
Monitor and interrogate customer, commercial and operational results, and lead interventions where outcomes are not meeting expectations.
Understand the economics of the product, including payment volume, adoption, pricing, processing cost, margin and revenue.
Make clear prioritisation decisions that balance immediate delivery against the long-term evolution of the platform.
Build strong relationships across Product, Engineering, Design, Risk, Compliance, Operations, Finance, Partnerships and Go-to-Market teams.
Create clarity on what is being built, why it matters, how it will work and when it will be delivered.
Hold your own in architecture and design reviews on data models, API contracts and migration sequencing, and bring a position rather than only questions.
Drive decision-making across complex stakeholder groups and act as tie-breaker when consensus cannot be reached.
Represent the products you own in senior leadership, product, architecture and payments forums, and in front of customers and partners.
Mentor and support other Product Managers, raising the standard of platform and AI product expertise across Xero.
Bills arrive, get understood, get approved and get paid in Xero with materially less human effort than they require today.
There is a clear, documented and well-reasoned answer to what an agent is allowed to do with a customer’s money in Xero — and customers and partners trust it.
The API and permission layer underneath accounts payable is coherent, versioned and extensible, and new clients, markets and payment capabilities can be supported without duplication or rework.
The replatform progresses on a sequence the team believes in, with no material disruption to the million-plus customers using the surface every month.
Owners, in-house finance staff and professional bookkeepers each get an experience suited to how they actually work, and you can name the trade-offs you made between them.
AI-powered capabilities ship with defined evaluation criteria, measured quality, understood failure modes and appropriate human control — and improve after launch on evidence.
Bill Pay adoption, payment volume, automation rate, activation and retention are improving, and your contribution to that is clear.
Product risks and dependencies are identified early and managed in partnership with Engineering, Risk, Compliance and Operations.
Stakeholders understand the vision, strategy, roadmap and key trade-offs — and engineers come to you first when a decision needs making.
Other Product Managers are developing through your coaching and knowledge-sharing.
You demonstrate and amplify Xero’s values.
This role sits below the interface as much as in front of it, and the bar reflects that. You will bring:
Experience shipping below the UI. You have delivered changes to APIs, integration layers or shared services as part of delivering a wider product, and you know what it costs to change a contract other people depend on. Ideally you have owned a public or partner API through a breaking change.
Substantive AI product experience. You have shipped an LLM-powered capability that customers actually used, and you can talk about evaluations, failure modes and confidence thresholds unprompted — including what your product got wrong in production and what you did about it. You use AI aggressively in your own work and prototype in code.
Multi-persona B2B product experience. You have built a workflow serving several distinct user types whose interests conflict, and you can name a specific trade-off you made between two of them.
Error-intolerant domains. You have built products where a mistake costs money or carries regulatory consequence — payments, payroll, tax, treasury, lending, legal or clinical workflows.
Significant product management experience in a software development environment, across the full product lifecycle — typically five or more years in product, or comparable time as a founder, consultant or technical individual contributor in a payments and/or commerce domain.
Deep accounts payable, bookkeeping, accounting or finance-team domain experience is a strong advantage but not a requirement, and experience with payment rails, regulatory-gated launches or fintech infrastructure is similarly valuable. Product experience confined to feature delivery on top of an existing platform, without direct involvement in the interfaces, contracts or data models underneath, is unlikely to be enough on its own for this role.
A strong track record of addressing customer needs through the innovative use of technology.
Experience developing successful product strategies, roadmaps and long-term plans — setting direction rather than receiving a spec.
Demonstrated ability to operate in technically complex and highly ambiguous environments, and to start before the problem is fully defined.
Strong product judgement and the ability to make decisions with incomplete information.
A track record of owning activation, retention, revenue or an equivalent metric and moving it — you can name the metric, the movement, and the trade-off you made to get it.
Self-direction under ambiguity, with minimal supervision required to define direction and drive outcomes.
Demonstrated ability to influence decisions at all levels of an organisation.
Ability to work as a peer with engineers and architects on platform design, APIs, data models, permission and authorisation models, system dependencies and technical trade-offs.
Understanding of migration and replatform sequencing in a live, high-volume system, and of the risks that come with it.
Strong understanding of how AI and agent systems are built and evaluated, including retrieval, tool use, evaluation design and the limits of model reliability.
Ability to translate customer and business needs into clear product requirements and technical specifications.
Understanding of product economics, including volume, cost, margin, pricing and revenue.
Experience evaluating third-party providers and making build, buy or partner decisions.
Familiarity with the regulatory, risk, security and operational considerations involved in moving money.
Strong experience conducting customer research and converting insight into product decisions.
Ability to identify and clearly articulate complex customer problems — and to talk about users in the plural.
Experience developing MVPs, incremental solutions and experiments that validate product assumptions.
Strong analytical skills, using quantitative and qualitative data to make decisions.
Ability to establish meaningful success criteria and monitor ongoing performance.
Ability to translate complex information for technical, commercial, operational and executive audiences.
Demonstrated success working with diverse stakeholder groups across multiple engineering teams, geographies and third-party partners.
Ability to lead through influence across Product, Engineering, Design, Risk, Compliance, Operations, Finance and Go-to-Market.
Strong communication, facilitation and stakeholder-management skills, and comfort presenting to executives and to customers.
Ability to navigate difficult decisions, resolve ambiguity and create alignment across teams and geographies.
Willingness to disagree with an engineer, and to be disagreed with, in service of the customer.
Experience mentoring and coaching Product Managers and cross-functional team members.
Love customer problems
Lead the use of customer research approaches and methodologies to generate meaningful insight across owner, in-house finance and bookkeeper personas.
Clearly define and articulate complex customer problems, including where personas conflict.
Develop incremental solutions and experiments that validate customer and product assumptions.
Ensure that platform and agent complexity results in simple, understandable and trustworthy customer experiences.
Look to the future
Develop compelling product strategies and roadmaps that align customer, commercial and platform objectives.
Anticipate how immediate architectural decisions will constrain future agent capabilities, markets, partners and products.
Identify opportunities to create reusable capabilities rather than isolated point solutions.
Explore new technologies, models and business models that change how small businesses manage and pay their bills.
Work the Xero way
Lead effective product prioritisation and decision-making.
Establish strong product and delivery practices within the team, without relying on a program manager to hold the plan.
Coordinate across products and teams to deliver end-to-end customer outcomes.
Ship iteratively, learn from outcomes and continuously improve the product.
Demonstrate commercial acumen
Understand the markets, customer segments and competitive environment for accounts payable and bill payment.
Balance customer value, platform investment, risk and commercial outcome.
Define success criteria that reflect customer needs and product-market fit.
Use adoption, volume, cost, margin and revenue data to guide product decisions.
Do it together
Create alignment across complex and diverse stakeholder groups.
Communicate a clear and compelling product narrative.
Build productive relationships across teams, functions, markets and geographies.
Mentor others and raise the standard of product, platform and AI expertise across Xero.
Explore the data
Use data to understand customer behaviour, automation performance and operational outcomes.
Combine insight from customer research, product telemetry, support interactions and market trends.
Translate information into clear recommendations and decisions.
Establish measurement, evaluation and observability as core parts of product development.
Most AI product roles are a bet on a zero-to-one that may never find users. This one is the opposite. More than a million people already do this work in Xero every month, and the mandate is to define how agents get to touch it.
Xero has already put the pieces on the table: a US$2.5B acquisition of Melio, an open-source MCP server, a live Claude integration, and a new North America Product and Technology Hub. What does not exist yet is the architecture underneath accounts payable that makes it all coherent. That is what you would own.
At Xero, we value the impact and skills you bring to the team. We believe in a Total Package philosophy - ensuring your value is recognized through a holistic lens that includes base salary, performance incentives, and world-class benefits.
The expected base salary range for this role is CA$167,400 – CA$209,200.
Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.
In addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:
Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.
Comprehensive Benefits: World-class health, wellness, and retirement programs. Xero Perks including Wellbeing days, generous leave, and dedicated professional development budgets.
This is a posting for an existing vacancy.
Xero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken.
","descriptionPlain":"OUR PURPOSE\n\nAt Xero, we’re here to supercharge small businesses. By making small business more efficient every day, connecting them with big business technology and empowering a community behind them, their potential is limitless. When that happens, we’re not only helping small business, we’ll be building a stronger economy that can change the world.\n\n\n\n\nHOW YOU’LL MAKE AN IMPACT\n\nAccounts payable is broken for small businesses. Managing and paying a bill today means stitching together three or four different tools — capturing documents in one place, entering data in another, chasing approvals over email, and making the payment in a bank portal. It is manual, error-prone, and it takes hours every week from people who should be running their business.\n\nXero’s bills and bill payment surface already serves over a million monthly active users globally: small business owners, the employees who keep their books, and professional bookkeepers working across dozens of clients at accounting firms. It runs on a system designed for a pre-agent world.\n\nAs a Senior Product Manager on Bills, you will own the layer underneath that surface — the API contracts, the data-access model and the permission architecture that decide what a person or an agent is allowed to read, write and pay on a customer’s behalf. That applies inside Bills, and it applies through Xero’s integrations with Claude, Copilot and our open-source MCP server. You will set the vision alongside a principal engineer, argue the customer’s case inside technical decisions, decide what the interface should be, and lead a team of engineers through a replatform that never takes those million users offline.\n\nThis is not a zero-to-one bet looking for users. The work already has them. What does not exist yet is the architecture underneath accounts payable that makes automated, agent-assisted and human-directed spend coherent, safe and trustworthy. That is the job.\n\nYour impact will be measured through customer, operational and commercial outcomes — including automation and straight-through processing rates, bill payment adoption and volume, activation and retention across owner and bookkeeper personas, platform and API reliability, and the pace at which the replatform lands without customer disruption.\n\n\n\n\nTHE TEAM AND HOW THEY CONNECT\n\nYou will join the Bills team — 20+ engineers, designers and product managers across Toronto, Vancouver and Pittsburgh — working across core AP workflows, platform APIs, AI experiences and bill payments. The team partners closely with payment and infrastructure vendors, and with cross-functional teams across North America, the UK, Australia and New Zealand. This is a global role, based in Toronto or Vancouver with flexibility to work remotely, and the team comes together in person regularly to collaborate and align on strategy.\n\n\n\n\nWHAT YOU’LL DO\n\n\n\n\nOWN THE ARCHITECTURE UNDERNEATH PAYMENTS\n\n - Develop the vision, strategy and roadmap for the API, data-access and permission layer that underpins bills and bill payments, in partnership with a principal engineer.\n\n - Define the contracts, data models and permission scopes that determine what any client — Xero’s own UI, a partner integration, or an AI agent — can read, write, approve and pay.\n\n - Decide where authority sits: what a person must confirm, what an agent may do unattended, what requires a second approver, and what can never be automated.\n\n - Sequence a replatform of a system serving more than a million monthly active users, with migration paths, dual-running periods and rollback plans that keep customers working throughout.\n\n - Own the cost and consequence of changing contracts that other teams and third parties depend on, including versioning, deprecation and breaking-change communication.\n\n - Identify opportunities to build reusable capabilities that serve Bills, the wider spend lifecycle and external developers, rather than isolated point solutions.\n\n\nREMOVE TOIL FROM THE END-TO-END ACCOUNTS PAYABLE WORKFLOW\n\n - Own products across the complete accounts payable journey: bill capture and understanding, coding and data extraction, approval routing, scheduling, payment execution, reconciliation and exception handling.\n\n - Build toward a world where bills arrive, get understood, get approved and get paid with minimal human toil, and where the entire spend lifecycle lives in one place.\n\n - Make Bill Pay the default way businesses pay through Xero, scaling bill payments across markets.\n\n - Identify valuable and differentiated customer problems, and frame clear solutions that can be tested, validated and delivered incrementally.\n\n - Ensure that platform complexity results in simple, understandable customer experiences rather than being passed through to the customer.\n\n\nBUILD FOR MULTIPLE PERSONAS WHOSE INTERESTS CONFLICT\n\n - Lead customer research across the distinct user types on this surface: business owners, in-house finance and admin staff, and professional bookkeepers and advisors managing many clients at once.\n\n - Design for the tension between them — the owner who wants a bill paid now, the bookkeeper who needs control and auditability, the firm that needs consistency across a client portfolio — and make the trade-off explicit rather than averaging it away.\n\n - Partner closely with Design and Engineering to create high-quality experiences across web, mobile and embedded surfaces, as well as programmatic ones.\n\n - Use customer data, qualitative insight and market intelligence to inform product strategy, prioritisation and roadmap decisions.\n\n\nSHIP AI AND AGENT CAPABILITIES CUSTOMERS CAN TRUST\n\n - Define how AI and agents participate in accounts payable: what they suggest, what they act on, what they escalate, and how the customer stays in control.\n\n - Own the quality bar for LLM-powered capabilities — evaluation sets, confidence thresholds, human-in-the-loop design, fallback behaviour and observable failure modes — and hold the line on it before launch.\n\n - Prototype your own ideas, including in code, rather than waiting for engineering capacity to test a hypothesis.\n\n - Shape how Xero’s accounts payable capabilities are exposed to external agent platforms, including our MCP server and integrations with Claude and Copilot.\n\n - Design for an error-intolerant workflow: this product moves real money, and a wrong answer costs a customer real money and real trust.\n\n\nNAVIGATE RISK, COMPLIANCE AND OPERATIONAL COMPLEXITY\n\n - Partner with Risk, Compliance, Legal, Security and Operations to build products that meet regulatory, security and operational requirements across markets.\n\n - Take responsibility for risks arising from authorisation and access control, financial crime, privacy and responsible data use, data accuracy, regulatory change and service availability.\n\n - Account for market-specific gating in payments and money movement — including US money transmission, UK FCA and open banking requirements, and Australian licensing and payment rails — when sequencing launches.\n\n - Lead trade-off decisions that balance customer experience, risk exposure, regulatory obligation, technical complexity and commercial outcome.\n\n - Treat operational processes, support tooling and exception management as part of the product, not an afterthought — including failed payments, duplicate bills, incorrect approvals, reversals and disputes.\n\n\nDRIVE STRATEGY, EXECUTION AND COMMERCIAL OUTCOMES\n\n - Develop and execute roadmaps that align customer needs, AP strategy, platform architecture and Xero’s broader business objectives, including the Melio acquisition and Xero’s North America growth agenda.\n\n - Establish clear product goals, success metrics and OKRs, and be accountable for moving them.\n\n - Take an active role in annual and quarterly planning, including funding, prioritisation and resourcing discussions.\n\n - Lead release and rollout strategy so that changes land safely and iteratively across customer cohorts and markets.\n\n - Monitor and interrogate customer, commercial and operational results, and lead interventions where outcomes are not meeting expectations.\n\n - Understand the economics of the product, including payment volume, adoption, pricing, processing cost, margin and revenue.\n\n - Make clear prioritisation decisions that balance immediate delivery against the long-term evolution of the platform.\n\n\nLEAD THROUGH CROSS-FUNCTIONAL INFLUENCE\n\n - Build strong relationships across Product, Engineering, Design, Risk, Compliance, Operations, Finance, Partnerships and Go-to-Market teams.\n\n - Create clarity on what is being built, why it matters, how it will work and when it will be delivered.\n\n - Hold your own in architecture and design reviews on data models, API contracts and migration sequencing, and bring a position rather than only questions.\n\n - Drive decision-making across complex stakeholder groups and act as tie-breaker when consensus cannot be reached.\n\n - Represent the products you own in senior leadership, product, architecture and payments forums, and in front of customers and partners.\n\n - Mentor and support other Product Managers, raising the standard of platform and AI product expertise across Xero.\n\n\nSUCCESS LOOKS LIKE\n\n - Bills arrive, get understood, get approved and get paid in Xero with materially less human effort than they require today.\n\n - There is a clear, documented and well-reasoned answer to what an agent is allowed to do with a customer’s money in Xero — and customers and partners trust it.\n\n - The API and permission layer underneath accounts payable is coherent, versioned and extensible, and new clients, markets and payment capabilities can be supported without duplication or rework.\n\n - The replatform progresses on a sequence the team believes in, with no material disruption to the million-plus customers using the surface every month.\n\n - Owners, in-house finance staff and professional bookkeepers each get an experience suited to how they actually work, and you can name the trade-offs you made between them.\n\n - AI-powered capabilities ship with defined evaluation criteria, measured quality, understood failure modes and appropriate human control — and improve after launch on evidence.\n\n - Bill Pay adoption, payment volume, automation rate, activation and retention are improving, and your contribution to that is clear.\n\n - Product risks and dependencies are identified early and managed in partnership with Engineering, Risk, Compliance and Operations.\n\n - Stakeholders understand the vision, strategy, roadmap and key trade-offs — and engineers come to you first when a decision needs making.\n\n - Other Product Managers are developing through your coaching and knowledge-sharing.\n\n - You demonstrate and amplify Xero’s values.\n\n\n\n\nWHAT YOU’LL BRING WITH YOU\n\n\n\n\nESSENTIAL EXPERIENCE\n\nThis role sits below the interface as much as in front of it, and the bar reflects that. You will bring:\n\n - Experience shipping below the UI. You have delivered changes to APIs, integration layers or shared services as part of delivering a wider product, and you know what it costs to change a contract other people depend on. Ideally you have owned a public or partner API through a breaking change.\n\n - Substantive AI product experience. You have shipped an LLM-powered capability that customers actually used, and you can talk about evaluations, failure modes and confidence thresholds unprompted — including what your product got wrong in production and what you did about it. You use AI aggressively in your own work and prototype in code.\n\n - Multi-persona B2B product experience. You have built a workflow serving several distinct user types whose interests conflict, and you can name a specific trade-off you made between two of them.\n\n - Error-intolerant domains. You have built products where a mistake costs money or carries regulatory consequence — payments, payroll, tax, treasury, lending, legal or clinical workflows.\n\n - Significant product management experience in a software development environment, across the full product lifecycle — typically five or more years in product, or comparable time as a founder, consultant or technical individual contributor in a payments and/or commerce domain.\n\nDeep accounts payable, bookkeeping, accounting or finance-team domain experience is a strong advantage but not a requirement, and experience with payment rails, regulatory-gated launches or fintech infrastructure is similarly valuable. Product experience confined to feature delivery on top of an existing platform, without direct involvement in the interfaces, contracts or data models underneath, is unlikely to be enough on its own for this role.\n\n\n\n\nPRODUCT LEADERSHIP\n\n - A strong track record of addressing customer needs through the innovative use of technology.\n\n - Experience developing successful product strategies, roadmaps and long-term plans — setting direction rather than receiving a spec.\n\n - Demonstrated ability to operate in technically complex and highly ambiguous environments, and to start before the problem is fully defined.\n\n - Strong product judgement and the ability to make decisions with incomplete information.\n\n - A track record of owning activation, retention, revenue or an equivalent metric and moving it — you can name the metric, the movement, and the trade-off you made to get it.\n\n - Self-direction under ambiguity, with minimal supervision required to define direction and drive outcomes.\n\n - Demonstrated ability to influence decisions at all levels of an organisation.\n\n\nTECHNICAL AND COMMERCIAL UNDERSTANDING\n\n - Ability to work as a peer with engineers and architects on platform design, APIs, data models, permission and authorisation models, system dependencies and technical trade-offs.\n\n - Understanding of migration and replatform sequencing in a live, high-volume system, and of the risks that come with it.\n\n - Strong understanding of how AI and agent systems are built and evaluated, including retrieval, tool use, evaluation design and the limits of model reliability.\n\n - Ability to translate customer and business needs into clear product requirements and technical specifications.\n\n - Understanding of product economics, including volume, cost, margin, pricing and revenue.\n\n - Experience evaluating third-party providers and making build, buy or partner decisions.\n\n - Familiarity with the regulatory, risk, security and operational considerations involved in moving money.\n\n\nCUSTOMER AND DATA ORIENTATION\n\n - Strong experience conducting customer research and converting insight into product decisions.\n\n - Ability to identify and clearly articulate complex customer problems — and to talk about users in the plural.\n\n - Experience developing MVPs, incremental solutions and experiments that validate product assumptions.\n\n - Strong analytical skills, using quantitative and qualitative data to make decisions.\n\n - Ability to establish meaningful success criteria and monitor ongoing performance.\n\n - Ability to translate complex information for technical, commercial, operational and executive audiences.\n\n\nCROSS-FUNCTIONAL LEADERSHIP\n\n - Demonstrated success working with diverse stakeholder groups across multiple engineering teams, geographies and third-party partners.\n\n - Ability to lead through influence across Product, Engineering, Design, Risk, Compliance, Operations, Finance and Go-to-Market.\n\n - Strong communication, facilitation and stakeholder-management skills, and comfort presenting to executives and to customers.\n\n - Ability to navigate difficult decisions, resolve ambiguity and create alignment across teams and geographies.\n\n - Willingness to disagree with an engineer, and to be disagreed with, in service of the customer.\n\n - Experience mentoring and coaching Product Managers and cross-functional team members.\n\n\n\n\nCRITICAL CAPABILITIES\n\nLove customer problems\n\n - Lead the use of customer research approaches and methodologies to generate meaningful insight across owner, in-house finance and bookkeeper personas.\n\n - Clearly define and articulate complex customer problems, including where personas conflict.\n\n - Develop incremental solutions and experiments that validate customer and product assumptions.\n\n - Ensure that platform and agent complexity results in simple, understandable and trustworthy customer experiences.\n\nLook to the future\n\n - Develop compelling product strategies and roadmaps that align customer, commercial and platform objectives.\n\n - Anticipate how immediate architectural decisions will constrain future agent capabilities, markets, partners and products.\n\n - Identify opportunities to create reusable capabilities rather than isolated point solutions.\n\n - Explore new technologies, models and business models that change how small businesses manage and pay their bills.\n\nWork the Xero way\n\n - Lead effective product prioritisation and decision-making.\n\n - Establish strong product and delivery practices within the team, without relying on a program manager to hold the plan.\n\n - Coordinate across products and teams to deliver end-to-end customer outcomes.\n\n - Ship iteratively, learn from outcomes and continuously improve the product.\n\nDemonstrate commercial acumen\n\n - Understand the markets, customer segments and competitive environment for accounts payable and bill payment.\n\n - Balance customer value, platform investment, risk and commercial outcome.\n\n - Define success criteria that reflect customer needs and product-market fit.\n\n - Use adoption, volume, cost, margin and revenue data to guide product decisions.\n\nDo it together\n\n - Create alignment across complex and diverse stakeholder groups.\n\n - Communicate a clear and compelling product narrative.\n\n - Build productive relationships across teams, functions, markets and geographies.\n\n - Mentor others and raise the standard of product, platform and AI expertise across Xero.\n\nExplore the data\n\n - Use data to understand customer behaviour, automation performance and operational outcomes.\n\n - Combine insight from customer research, product telemetry, support interactions and market trends.\n\n - Translate information into clear recommendations and decisions.\n\n - Establish measurement, evaluation and observability as core parts of product development.\n \n \n\n\nWHY THIS ROLE\n\nMost AI product roles are a bet on a zero-to-one that may never find users. This one is the opposite. More than a million people already do this work in Xero every month, and the mandate is to define how agents get to touch it.\n\nXero has already put the pieces on the table: a US$2.5B acquisition of Melio, an open-source MCP server, a live Claude integration, and a new North America Product and Technology Hub. What does not exist yet is the architecture underneath accounts payable that makes it all coherent. That is what you would own.\n\n\n\n\nCOMPENSATION & TOTAL REWARDS\n\nAt Xero, we value the impact and skills you bring to the team. We believe in a Total Package philosophy - ensuring your value is recognized through a holistic lens that includes base salary, performance incentives, and world-class benefits.\n\nThe expected base salary range for this role is CA$167,400 – CA$209,200.\n\nIndividual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.\n\nIn addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:\n\n - Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.\n\n - Comprehensive Benefits: World-class health, wellness, and retirement programs. Xero Perks https://careers.xero.com/inside-xero/benefits-wellbeing/ including Wellbeing days, generous leave, and dedicated professional development budgets.\n\nThis is a posting for an existing vacancy.\n\nXero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken.\n\n"},{"id":"11ea9b7a-02e7-4275-918c-961ef5d3b845","title":"Global Sales Operations Manager","department":"Revenue","team":"Revenue","employmentType":"FullTime","location":"US: Denver (1615 Platte St Suite 200)","secondaryLocations":[{"location":"Remote, United States","address":{"postalAddress":{"addressCountry":"United States"}}}],"publishedAt":"2026-06-29T18:40:26.897+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Colorado","addressCountry":"United States","addressLocality":"Denver"}},"jobUrl":"https://jobs.ashbyhq.com/xero/11ea9b7a-02e7-4275-918c-961ef5d3b845","applyUrl":"https://jobs.ashbyhq.com/xero/11ea9b7a-02e7-4275-918c-961ef5d3b845/application","descriptionHtml":"The role / impact
In this high-visibility role, you will drive transformation across Xero’s global sales function, combining strategy, data, and commercial impact. By leveraging best-in-class artificial intelligence tools and modern analytics, you will build the critical infrastructure that powers go-to-market intelligence, helping senior leaders turn deep insights into scalable growth and faster execution across our global regions.
You will lead high-impact cross-functional initiatives end-to-end, modernising operational rhythms and establishing robust governance frameworks. Your work will centralise and streamline global programmes, ensuring our data flows keep pace with an evolving commercial model whilst designing scalable, AI-augmented process improvements that eliminate manual effort.
The team / how they connect
The Global Sales Operations team acts as a central coordination point across a matrixed international environment, partnering directly with senior leadership teams in the US, AU, and UK. We focus on aligning definitions, metrics, and reporting outputs to ensure regional teams are fully supported whilst maintaining global consistency. Together, we work collaboratively to turn messy data into actionable solutions that supercharge our go-to-market performance.
The team is currently working on / Initially, you will focus on
Evolving our global analytical infrastructure by embedding modern, AI-enabled reporting environments and customer relationship management tools.
Overseeing and enhancing our core global reporting assets, datasets, and interactive dashboards to elevate sales productivity and track Net Dollar Retention.
Designing cleaner operating rhythms and best-practice data flows to streamline territory and segment performance metrics.
Establishing new key performance indicators and governance structures to monitor and continuously optimise global go-to-market initiatives.
Where and how you can work
At Xero, we offer a flexible hybrid working environment that balances remote productivity with meaningful in-person collaboration. You will have access to our modern office spaces, participating in designated boost days designed to bring teams together to connect, brainstorm, and drive projects forward.
Here are some of the things we are looking for
You bring a highly analytical mind with a genuine passion for transforming complex data into clear, commercially grounded insights.
A proven background in sales operations, revenue operations, or go-to-market analytics, ideally within a multi-regional or global remit.
Your exceptional ability to lead through influence allows you to build alignment and drive action across matrixed, cross-functional teams without needing direct authority.
You possess a natural knack for workflow optimisation, process improvement, and designing scalable operational changes.
Familiarity with modern sales tools, advanced reporting environments, artificial intelligence tools, and CRMs is essential to your success.
A tertiary qualification in business, finance, analytics, or a related discipline supports your structured, proactive, and organised approach.
Compensation & Total Rewards
At Xero, we value the impact and skills you bring to the team. We don’t just hire for a role; we invest in people. We believe in a Total Package philosophy - which means your value isn't just a single number on a paycheck. While base salary is a core component, we look at your compensation through a holistic lens that includes equity, performance incentives, and world-class benefits.
The expected base salary range for this role in:
$138,000 - 173,000 USD
Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.
In addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:
Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.
Comprehensive Benefits: Medical, dental, vision, 401(k) match, and 21 days PTO, 10 days of Wellbeing leave, 5 days of Xtra Leave, 1 volunteer day, 12 paid holidays, paid parental leave. Further information included on our Xero Perks page.
Xero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role / impact\n\nIn this high-visibility role, you will drive transformation across Xero’s global sales function, combining strategy, data, and commercial impact. By leveraging best-in-class artificial intelligence tools and modern analytics, you will build the critical infrastructure that powers go-to-market intelligence, helping senior leaders turn deep insights into scalable growth and faster execution across our global regions.\n\nYou will lead high-impact cross-functional initiatives end-to-end, modernising operational rhythms and establishing robust governance frameworks. Your work will centralise and streamline global programmes, ensuring our data flows keep pace with an evolving commercial model whilst designing scalable, AI-augmented process improvements that eliminate manual effort.\n\nThe team / how they connect\n\nThe Global Sales Operations team acts as a central coordination point across a matrixed international environment, partnering directly with senior leadership teams in the US, AU, and UK. We focus on aligning definitions, metrics, and reporting outputs to ensure regional teams are fully supported whilst maintaining global consistency. Together, we work collaboratively to turn messy data into actionable solutions that supercharge our go-to-market performance.\n\nThe team is currently working on / Initially, you will focus on\n\n - Evolving our global analytical infrastructure by embedding modern, AI-enabled reporting environments and customer relationship management tools.\n\n - Overseeing and enhancing our core global reporting assets, datasets, and interactive dashboards to elevate sales productivity and track Net Dollar Retention.\n\n - Designing cleaner operating rhythms and best-practice data flows to streamline territory and segment performance metrics.\n\n - Establishing new key performance indicators and governance structures to monitor and continuously optimise global go-to-market initiatives.\n\nWhere and how you can work\n\nAt Xero, we offer a flexible hybrid working environment that balances remote productivity with meaningful in-person collaboration. You will have access to our modern office spaces, participating in designated boost days designed to bring teams together to connect, brainstorm, and drive projects forward.\n\nHere are some of the things we are looking for\n\n - You bring a highly analytical mind with a genuine passion for transforming complex data into clear, commercially grounded insights.\n\n - A proven background in sales operations, revenue operations, or go-to-market analytics, ideally within a multi-regional or global remit.\n\n - Your exceptional ability to lead through influence allows you to build alignment and drive action across matrixed, cross-functional teams without needing direct authority.\n\n - You possess a natural knack for workflow optimisation, process improvement, and designing scalable operational changes.\n\n - Familiarity with modern sales tools, advanced reporting environments, artificial intelligence tools, and CRMs is essential to your success.\n\n - A tertiary qualification in business, finance, analytics, or a related discipline supports your structured, proactive, and organised approach.\n\nCompensation & Total Rewards\n\nAt Xero, we value the impact and skills you bring to the team. We don’t just hire for a role; we invest in people. We believe in a Total Package philosophy - which means your value isn't just a single number on a paycheck. While base salary is a core component, we look at your compensation through a holistic lens that includes equity, performance incentives, and world-class benefits.\n\nThe expected base salary range for this role in:\n\n - $138,000 - 173,000 USD \n\nIndividual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.\n\nIn addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:\n\n - Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.\n\n - Comprehensive Benefits: Medical, dental, vision, 401(k) match, and 21 days PTO, 10 days of Wellbeing leave, 5 days of Xtra Leave, 1 volunteer day, 12 paid holidays, paid parental leave. Further information included on our Xero Perks https://careers.xero.com/inside-xero/benefits-wellbeing/ page.\n\nXero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken.\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"8fed11a8-5109-4787-8a2a-a75d860703e2","title":"Senior Engineer - AI Agentic","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"AU: Melbourne: (260 Burwood Rd)","secondaryLocations":[{"location":"AU: Sydney (45 Clarence St)","address":{"postalAddress":{"addressRegion":"New South Wales","addressCountry":"Australia","addressLocality":"Sydney"}}}],"publishedAt":"2026-09-08T01:11:50.569+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"3122","addressRegion":"Victoria","streetAddress":"Level 3, 260 Burwood Road","addressCountry":"Australia","addressLocality":"Hawthorn"}},"jobUrl":"https://jobs.ashbyhq.com/xero/8fed11a8-5109-4787-8a2a-a75d860703e2","applyUrl":"https://jobs.ashbyhq.com/xero/8fed11a8-5109-4787-8a2a-a75d860703e2/application","descriptionHtml":"Senior Software Engineer, AI Enablement
The role & impact
You'll join a small team that builds the tools, platforms and best practices helping engineers across Xero work with AI. Rather than shipping something once and moving on, you'll own it end to end from early experimentation through to production, including the run books, monitoring and rollback thinking that keep it reliable once real engineers depend on it day to day.
This is a role with real influence. You'll help shape the technical direction of an internal skills marketplace and AI distribution platform used across the wider engineering organisation, work directly with vendors like AWS, Microsoft and GitHub on technology that isn't public yet, and help guide and challenge a team that's still early in its AI journey.
The team & how they connect
The AI Enablement team sits within Engineering Experience and focuses on helping product engineering teams work faster and better with AI through platforms, tooling and practical guidance rather than just standard tooling. It's a close-knit team, spread across Melbourne, Sydney and the Sunshine Coast, with a product manager based in Wellington, who stay connected through regular syncs and a genuinely collaborative way of working despite the distance.
Initially, you will focus on
Our current stack is C#, .NET and AWS, with Python and TypeScript picked up along the way for AI tooling
Building an internal skills marketplace and a distribution platform for AI tools used across Xero's engineering org
Developing guidance and best practice for authoring agent skills, including agents for remediation tasks
Collaborating directly with AWS, Microsoft and GitHub on early-access technology not yet available in market
Where and how you can work
You can be based anywhere in Australia, and we're also open to candidates based in New Zealand. The team works in a hybrid way and is used to connecting across time zones, with regular in person boost days to come together, plan and collaborate as a team.
Here are some of the things we're looking for, for this role
You bring hands-on software engineering experience, ideally with C#, .NET and AWS — if your background is elsewhere, we're still keen to talk, as good engineers pick up new stacks quickly
You've built internal tools or platforms that other engineers genuinely relied on
Production discipline matters to you: You write runbooks, set up monitoring and think through rollback before anything goes live
You communicate clearly and know how to bring people along with an idea, not just ship code quietly in the background
You're curious about coding agents and AI-native tools, and you keep an eye on where AI engineering is heading
You can challenge a decision directly and respectfully, and you learn new things in a structured, quality-focused way
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"JOB ADVERT\n\nSenior Software Engineer, AI Enablement\n\nThe role & impact\n\nYou'll join a small team that builds the tools, platforms and best practices helping engineers across Xero work with AI. Rather than shipping something once and moving on, you'll own it end to end from early experimentation through to production, including the run books, monitoring and rollback thinking that keep it reliable once real engineers depend on it day to day.\n\nThis is a role with real influence. You'll help shape the technical direction of an internal skills marketplace and AI distribution platform used across the wider engineering organisation, work directly with vendors like AWS, Microsoft and GitHub on technology that isn't public yet, and help guide and challenge a team that's still early in its AI journey.\n\nThe team & how they connect\n\nThe AI Enablement team sits within Engineering Experience and focuses on helping product engineering teams work faster and better with AI through platforms, tooling and practical guidance rather than just standard tooling. It's a close-knit team, spread across Melbourne, Sydney and the Sunshine Coast, with a product manager based in Wellington, who stay connected through regular syncs and a genuinely collaborative way of working despite the distance.\n\nInitially, you will focus on\n\n - Our current stack is C#, .NET and AWS, with Python and TypeScript picked up along the way for AI tooling\n\n - Building an internal skills marketplace and a distribution platform for AI tools used across Xero's engineering org\n\n - Developing guidance and best practice for authoring agent skills, including agents for remediation tasks\n\n - Collaborating directly with AWS, Microsoft and GitHub on early-access technology not yet available in market\n\nWhere and how you can work\n\nYou can be based anywhere in Australia, and we're also open to candidates based in New Zealand. The team works in a hybrid way and is used to connecting across time zones, with regular in person boost days to come together, plan and collaborate as a team.\n\nHere are some of the things we're looking for, for this role\n\n - You bring hands-on software engineering experience, ideally with C#, .NET and AWS — if your background is elsewhere, we're still keen to talk, as good engineers pick up new stacks quickly\n\n - You've built internal tools or platforms that other engineers genuinely relied on\n\n - Production discipline matters to you: You write runbooks, set up monitoring and think through rollback before anything goes live\n\n - You communicate clearly and know how to bring people along with an idea, not just ship code quietly in the background\n\n - You're curious about coding agents and AI-native tools, and you keep an eye on where AI engineering is heading\n\n - You can challenge a decision directly and respectfully, and you learn new things in a structured, quality-focused way\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"d35094e1-553b-4349-b667-6d344f735282","title":"Lead Engineer (Accounting Core Team) ","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"CAN: Toronto (111 Richmond Street West)","secondaryLocations":[{"location":"CAN: Vancouver (333 Seymour St)","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}}}],"publishedAt":"2026-06-27T01:55:58.764+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/xero/d35094e1-553b-4349-b667-6d344f735282","applyUrl":"https://jobs.ashbyhq.com/xero/d35094e1-553b-4349-b667-6d344f735282/application","descriptionHtml":"The role / impact
You will focus on solving engineering problems at scale, moving beyond feature delivery to influence the architecture and implementation of distributed systems. By refactoring complex, monolithic systems and building high-quality, scalable software, your work ensures our platform remains robust and reliable for millions of global users.
As a Staff level engineer, you will have the autonomy to make major code design decisions and contribute to global engineering standards. You will balance technical excellence with mentorship, acting as a role model and coaching others through complex technical challenges to help them grow.
The team / how they connect
You will join a collaborative environment where engineers, product owners, and designers work together using agile and delivery practices to ship meaningful code. The team prioritises continuous learning and mastery, frequently participating in code reviews and knowledge-sharing sessions to maintain a high bar for technical craft.
The team is currently working on / Initially, you will focus on
Modernizing systems by refactoring monolithic components into distributed, scalable architectures.
Enhancing the developer experience through the maturation of CI/CD concepts, tooling, and TDD practices.
Building and maintaining a diverse tech stack that includes C#, .Net, React, AWS, and Kubernetes.
Developing and implementing technical solution designs that align with long-term engineering frameworks.
Where and how you can work
This role is based in our Vancouver office. We embrace a hybrid working model that balances the flexibility of remote work with purposeful in-person collaboration. We are open to ON or AB applicants who may be willing to relocate.
Here are some of the things we are looking for
Proven experience delivering and operating complex, large-scale systems (distributed/high-availability environments), with strong fundamentals and the ability to ramp quickly across adjacent technologies (we’re tech-stack agnostic).
You bring a growth mindset and a passion for proactively maintaining and sharing technical knowledge with your peers.
A background in designing and building high-quality software within a range of languages and tools is essential.
You possess the ability to lead major code design decisions and contribute to wider technical solutioning.
Experience with modern engineering practices like automated testing, refactoring, and agile delivery is key to your success.
You enjoy mentoring other engineers and helping them grow their technical skills through supportive coaching.
A deep care for technical excellence and a drive to solve large-scale engineering challenges motivates your daily work.
Compensation Philosophy
At Xero, we value the impact and skills you bring to the team. We don’t just hire for a role; we invest in people. We believe in a Total Package philosophy - which means your value isn't just a single number on a paycheque. While base salary is a core component, we look at your compensation through a holistic lens that includes equity, performance incentives, and world-class benefits.
The base salary range for this role in Canada is $186,000 - $236,000 CAD.
Please note that this range represents base salary only. We believe in rewarding our people for their total contribution, which is why we look at compensation through a holistic lens. In addition to base pay, your total package may include:
Variable Pay: Eligibility commissions or equity based on role and performance.
Comprehensive Benefits: World-class health, wellness, and retirement programs.
Xero Perks: Inside Xero Explore our full suite of benefits, from wellbeing initiatives to professional development.
Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role
About Xero
Xero is a global cloud accounting platform built for small businesses and the accountants and bookkeepers who serve them. With nearly 5 million subscribers across 180 countries — including the UK, Australia, the US, and beyond — we're on a mission to make life better for people in small business. Our platform sits at the intersection of financial services, AI, and everyday business operations, and we're investing significantly in the next chapter of growth.
The Opportunity
Product Marketing at Xero is one of the most complex and consequential PMM remits in SaaS. We serve two distinct audiences — small business owners and the accountants and bookkeepers who advise them — across markets where the competitive landscape, customer behaviour, tax legislation, and in many cases the product itself differs meaningfully by region. We're bringing JAX, our AI Finance Partner, to market as a genuinely new category. And we're doing it with a global team that needs to build for scale without losing the local specificity that wins customers.
This leader is not only bringing AI products to market — they are redesigning how Product Marketing works in an AI-native company. From how PMM informs product development, to how messaging systems are built, to how content and enablement are produced and optimised globally, this is a function transformation role as much as a GTM leadership role.
The SVP of Product Marketing owns the function end-to-end: positioning and messaging, GTM strategy, product launch from beta through utilisation, research, competitive intelligence, and sales and partner enablement. You'll lead a team of ~30 across global and regional PMMs — the primary bridge between Product and Growth, embedded upstream with our CPTO and Product EGMs and deeply partnered with regional marketing leads, Customer Growth & Experience, and our commercial teams.
This is not a role where global templates get pushed down to regions. It's a role where you and your team genuinely understand what's different in each market — and build the strategy to win there.
What You'll Do
Set the strategic direction for PMM
Own global positioning, messaging architecture, and audience CVP across SB and AB segments — establishing a clear global position while partnering with regional teams to articulate what sets Xero apart in each market. Competitive context, customer need, and product differentiation will vary; the positioning architecture must reflect that.
Lead the PMM function's transition to an AI-native operating model — a structured data foundation of positioning, claims, proof points, and performance data, plus AI-native content workflows, with humans setting and holding the craft bar. Move from bespoke asset creation to modular content systems, rapid testing, and editorial governance at scale.
Lead Xero's AI narrative — working with Product to translate JAX's capabilities into positioning that is compelling to existing customers and prospects, building Xero's credibility in AI without outrunning the product reality.
Lead research as a core PMM discipline — message testing, competitive intelligence, voice-of-customer — ensuring positioning and GTM decisions are grounded in evidence, not assumption.
Own value perception, pricing comms, and product adoption strategy — going well beyond launch announcements to drive measurable lift in utilisation. Working closely with the pricing and packaging team, lead commercialisation strategy for key launches including promotions, incentives, audience cohorting, and sales motions.
Partner upstream with Product Leadership to shape roadmap strategy and framing, not just react to releases. Lead PMM's role in AI-era product development — ensuring customer insight, category framing, monetisation hypotheses, and adoption signals shape what gets built.
Quarterback launches with rigour and speed
Lead our product launch and GTM process end-to-end — from positioning and beta messaging through GA launch and into utilisation across regions. PMM owns the full arc, not just the launch moment.
Build launch workflows that use AI to accelerate asset development, regional adaptation, field feedback synthesis, and post-launch optimisation — moving the team from manual production to intelligent, modular execution.
Define how PMM uses live adoption, usage, win/loss, and field signals to continuously refine messaging and commercialisation after launch, with AI enabling the team to move at pace.
Drive prioritisation across a large product portfolio — not everything can be a hero launch. Set the framework, get alignment from product and commercial stakeholders, and build the playbooks that allow regional teams to execute with confidence.
Build and elevate the team's craft
Set a high bar for positioning quality, competitive intelligence, and insight-led messaging — and build a team culture where PMMs can articulate what excellent looks like and close their own gaps.
Develop PMMs who work across the whole product lifecycle: upstream with product on strategy, and shipping sharp, differentiated messaging to market. Identify and address the gap where individuals are strong on one side and weak on the other.
Lead the team's adoption of AI tools as a craft multiplier — not to replace judgment, but to test faster, produce more, and iterate with evidence. Model this yourself; build it into how the team works.
Cultivate deep customer obsession and genuine product depth — Xero's PMMs should understand the underlying accounting logic, regulatory context by market, and the workflows that make the product genuinely useful or genuinely frustrating for real users.
Develop, retain, and recruit: create an environment where strong PMMs grow and stay, and recruit for the team's future capability, not just current headcount.
Operate effectively in a global matrix
Navigate the hard-line/dotted-line structure with confidence — building influence with regional MDs and global functional leads to drive aligned, efficient execution across eight markets.
Define and govern where PMM work sits globally versus regionally by product area. Represent PMM on Xero's marketing leadership team and serve as the connective tissue between Product and the commercial organisation.
Drive shared metrics across top-of-funnel awareness, feature adoption, and revenue expansion — building the team's ability to measure and communicate PMM's contribution to business outcomes.
What Success Looks Like in Year One
By the end of your first year, you will have:
Systematised the PMM-Product partnership: currently good individual relationships become a structured operating model with clear roles and responsibilities.
Led GTM strategy and launch for at least five major Hero initiatives: with measurable impact on awareness, adoption, or utilisation; and a sharpened GTM process where prioritisation is faster and regional teams have confidence in what's coming and when.
Deepened and regionalised AB and SB positioning: the global positioning architecture is sharpened, more differentiated by market and ICP, with an always-on flywheel for developing claims actively used across GTM.
Stood up an AI-native PMM operating model: structured content systems, AI-accelerated asset development, and rapid testing are running in production; the team's output velocity has increased without compromising craft quality.
Built a clear measurement framework: PMM can demonstrate its contribution to commercial outcomes across the funnel, with agreed leading indicators for positioning quality and GTM effectiveness.
Operationalised the PMM and Sales Enablement partnership: streamlined handoffs, a QA check at launch readiness, and a closed feedback loop from field back to PMM.
What You'll Bring
15+ years in Product Marketing, with at least 5 years leading sizeable global teams. You're able to operate at many altitudes without losing context or craft quality.
Deep experience marketing to both SMB and B2B audiences — you understand the different craft required for each and have the instincts to navigate messaging that needs to work across both.
A track record of building and executing GTM strategy at scale, including complex global launches with strong regional activation — from beta through to driving post-launch utilisation.
Proven experience redesigning a PMM team's operating model around AI tools — not as a pilot or experiment, but as the way the function works. You've built structured content systems, AI-native workflows, and the change management to bring a team along.
Strong positioning and messaging instincts — you can write, you can edit, and you know the difference between a sharp value prop and a dressed-up feature list. You've done the craft work, not just managed people who do it.
Experience bringing AI or emerging technology products to market — positioning something customers don't yet fully understand, without either overclaiming or underselling.
Fluency in the matrix — you've worked in a global/regional model and know how to build real partnerships across hard-line and dotted-line structures; you respect regional complexity rather than trying to engineer it away.
Executive presence and stakeholder credibility — with product leaders, commercial teams, regional MDs, and the C-suite.
Experience in fintech, financial services, SMB software, or accounting-adjacent products is a strong plus.
Why Xero
A genuinely differentiated product with a loyal customer base and a clear AI strategy (JAX) that PMM gets to help define and bring to market — not just execute against.
A function with real scope and clear ownership — eight markets, two core audiences (SB and AB), a team of ~30, and a mandate that spans positioning through adoption.
A business investing in brand and marketing as a growth lever, not a cost centre.
Xero's values are not wallpaper — go bold, go fast, go together,, and team are lived in how decisions get made.
Compensation & Total Rewards
At Xero, we value the impact and skills you bring to the team. We don’t just hire for a role; we invest in people. We believe in a Total Package philosophy - which means your value isn't just a single number on a paycheck. While base salary is a core component, we look at your compensation through a holistic lens that includes equity, performance incentives, and world-class benefits.
The expected base salary range for this role in:
California, New York and Washington: Minimum $320K - Maximum $390K USD
Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.
In addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:
Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.
Comprehensive Benefits: Medical, dental, vision, 401(k) match, and 21 days PTO, 10 days of Wellbeing leave, 5 days of Xtra Leave, 1 volunteer day, 12 paid holidays, paid parental leave. Further information included on our Xero Perks page.
Xero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken.
","descriptionPlain":"About Xero\n\nXero is a global cloud accounting platform built for small businesses and the accountants and bookkeepers who serve them. With nearly 5 million subscribers across 180 countries — including the UK, Australia, the US, and beyond — we're on a mission to make life better for people in small business. Our platform sits at the intersection of financial services, AI, and everyday business operations, and we're investing significantly in the next chapter of growth.\n\n\n\nThe Opportunity\n\nProduct Marketing at Xero is one of the most complex and consequential PMM remits in SaaS. We serve two distinct audiences — small business owners and the accountants and bookkeepers who advise them — across markets where the competitive landscape, customer behaviour, tax legislation, and in many cases the product itself differs meaningfully by region. We're bringing JAX, our AI Finance Partner, to market as a genuinely new category. And we're doing it with a global team that needs to build for scale without losing the local specificity that wins customers.\n\n\n\nThis leader is not only bringing AI products to market — they are redesigning how Product Marketing works in an AI-native company. From how PMM informs product development, to how messaging systems are built, to how content and enablement are produced and optimised globally, this is a function transformation role as much as a GTM leadership role.\n\n\n\nThe SVP of Product Marketing owns the function end-to-end: positioning and messaging, GTM strategy, product launch from beta through utilisation, research, competitive intelligence, and sales and partner enablement. You'll lead a team of ~30 across global and regional PMMs — the primary bridge between Product and Growth, embedded upstream with our CPTO and Product EGMs and deeply partnered with regional marketing leads, Customer Growth & Experience, and our commercial teams.\n\n\n\nThis is not a role where global templates get pushed down to regions. It's a role where you and your team genuinely understand what's different in each market — and build the strategy to win there.\n\n\n\n\n\nWhat You'll Do\n\nSet the strategic direction for PMM\n\n - Own global positioning, messaging architecture, and audience CVP across SB and AB segments — establishing a clear global position while partnering with regional teams to articulate what sets Xero apart in each market. Competitive context, customer need, and product differentiation will vary; the positioning architecture must reflect that.\n\n - Lead the PMM function's transition to an AI-native operating model — a structured data foundation of positioning, claims, proof points, and performance data, plus AI-native content workflows, with humans setting and holding the craft bar. Move from bespoke asset creation to modular content systems, rapid testing, and editorial governance at scale.\n\n - Lead Xero's AI narrative — working with Product to translate JAX's capabilities into positioning that is compelling to existing customers and prospects, building Xero's credibility in AI without outrunning the product reality.\n\n - Lead research as a core PMM discipline — message testing, competitive intelligence, voice-of-customer — ensuring positioning and GTM decisions are grounded in evidence, not assumption.\n\n - Own value perception, pricing comms, and product adoption strategy — going well beyond launch announcements to drive measurable lift in utilisation. Working closely with the pricing and packaging team, lead commercialisation strategy for key launches including promotions, incentives, audience cohorting, and sales motions.\n\n - Partner upstream with Product Leadership to shape roadmap strategy and framing, not just react to releases. Lead PMM's role in AI-era product development — ensuring customer insight, category framing, monetisation hypotheses, and adoption signals shape what gets built.\n\n\n\nQuarterback launches with rigour and speed\n\n - Lead our product launch and GTM process end-to-end — from positioning and beta messaging through GA launch and into utilisation across regions. PMM owns the full arc, not just the launch moment.\n\n - Build launch workflows that use AI to accelerate asset development, regional adaptation, field feedback synthesis, and post-launch optimisation — moving the team from manual production to intelligent, modular execution.\n\n - Define how PMM uses live adoption, usage, win/loss, and field signals to continuously refine messaging and commercialisation after launch, with AI enabling the team to move at pace.\n\n - Drive prioritisation across a large product portfolio — not everything can be a hero launch. Set the framework, get alignment from product and commercial stakeholders, and build the playbooks that allow regional teams to execute with confidence.\n\n\n\nBuild and elevate the team's craft\n\n - Set a high bar for positioning quality, competitive intelligence, and insight-led messaging — and build a team culture where PMMs can articulate what excellent looks like and close their own gaps.\n\n - Develop PMMs who work across the whole product lifecycle: upstream with product on strategy, and shipping sharp, differentiated messaging to market. Identify and address the gap where individuals are strong on one side and weak on the other.\n\n - Lead the team's adoption of AI tools as a craft multiplier — not to replace judgment, but to test faster, produce more, and iterate with evidence. Model this yourself; build it into how the team works.\n\n - Cultivate deep customer obsession and genuine product depth — Xero's PMMs should understand the underlying accounting logic, regulatory context by market, and the workflows that make the product genuinely useful or genuinely frustrating for real users.\n\n - Develop, retain, and recruit: create an environment where strong PMMs grow and stay, and recruit for the team's future capability, not just current headcount.\n\n\n\nOperate effectively in a global matrix\n\n - Navigate the hard-line/dotted-line structure with confidence — building influence with regional MDs and global functional leads to drive aligned, efficient execution across eight markets.\n\n - Define and govern where PMM work sits globally versus regionally by product area. Represent PMM on Xero's marketing leadership team and serve as the connective tissue between Product and the commercial organisation.\n\n - Drive shared metrics across top-of-funnel awareness, feature adoption, and revenue expansion — building the team's ability to measure and communicate PMM's contribution to business outcomes.\n\n\n\nWhat Success Looks Like in Year One\n\nBy the end of your first year, you will have:\n\n - Systematised the PMM-Product partnership: currently good individual relationships become a structured operating model with clear roles and responsibilities.\n\n - Led GTM strategy and launch for at least five major Hero initiatives: with measurable impact on awareness, adoption, or utilisation; and a sharpened GTM process where prioritisation is faster and regional teams have confidence in what's coming and when.\n\n - Deepened and regionalised AB and SB positioning: the global positioning architecture is sharpened, more differentiated by market and ICP, with an always-on flywheel for developing claims actively used across GTM.\n\n - Stood up an AI-native PMM operating model: structured content systems, AI-accelerated asset development, and rapid testing are running in production; the team's output velocity has increased without compromising craft quality.\n\n - Built a clear measurement framework: PMM can demonstrate its contribution to commercial outcomes across the funnel, with agreed leading indicators for positioning quality and GTM effectiveness.\n\n - Operationalised the PMM and Sales Enablement partnership: streamlined handoffs, a QA check at launch readiness, and a closed feedback loop from field back to PMM.\n \n \n\nWhat You'll Bring\n\n - 15+ years in Product Marketing, with at least 5 years leading sizeable global teams. You're able to operate at many altitudes without losing context or craft quality.\n\n - Deep experience marketing to both SMB and B2B audiences — you understand the different craft required for each and have the instincts to navigate messaging that needs to work across both.\n\n - A track record of building and executing GTM strategy at scale, including complex global launches with strong regional activation — from beta through to driving post-launch utilisation.\n\n - Proven experience redesigning a PMM team's operating model around AI tools — not as a pilot or experiment, but as the way the function works. You've built structured content systems, AI-native workflows, and the change management to bring a team along.\n\n - Strong positioning and messaging instincts — you can write, you can edit, and you know the difference between a sharp value prop and a dressed-up feature list. You've done the craft work, not just managed people who do it.\n\n - Experience bringing AI or emerging technology products to market — positioning something customers don't yet fully understand, without either overclaiming or underselling.\n\n - Fluency in the matrix — you've worked in a global/regional model and know how to build real partnerships across hard-line and dotted-line structures; you respect regional complexity rather than trying to engineer it away.\n\n - Executive presence and stakeholder credibility — with product leaders, commercial teams, regional MDs, and the C-suite.\n\n - Experience in fintech, financial services, SMB software, or accounting-adjacent products is a strong plus.\n\n\n\nWhy Xero\n\n - A genuinely differentiated product with a loyal customer base and a clear AI strategy (JAX) that PMM gets to help define and bring to market — not just execute against.\n\n - A function with real scope and clear ownership — eight markets, two core audiences (SB and AB), a team of ~30, and a mandate that spans positioning through adoption.\n\n - A business investing in brand and marketing as a growth lever, not a cost centre.\n\n - Xero's values are not wallpaper — go bold, go fast, go together,, and team are lived in how decisions get made.\n\nCompensation & Total Rewards\n\nAt Xero, we value the impact and skills you bring to the team. We don’t just hire for a role; we invest in people. We believe in a Total Package philosophy - which means your value isn't just a single number on a paycheck. While base salary is a core component, we look at your compensation through a holistic lens that includes equity, performance incentives, and world-class benefits.\n\nThe expected base salary range for this role in:\n\n - California, New York and Washington: Minimum $320K - Maximum $390K USD\n\nIndividual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.\n\nIn addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:\n\n - Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.\n\n - Comprehensive Benefits: Medical, dental, vision, 401(k) match, and 21 days PTO, 10 days of Wellbeing leave, 5 days of Xtra Leave, 1 volunteer day, 12 paid holidays, paid parental leave. Further information included on our Xero Perks https://careers.xero.com/inside-xero/benefits-wellbeing/ page.\n\nXero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken."},{"id":"8dd95e1d-5376-41a7-a8b1-4dc88f392134","title":"Prinicipal Engineer ","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"NZ: Auckland: Xero 4 (96 St Georges Bay Rd, Level 2 & 3)","secondaryLocations":[],"publishedAt":"2026-08-11T23:02:47.997+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Auckland","addressCountry":"New Zealand","addressLocality":"Parnell"}},"jobUrl":"https://jobs.ashbyhq.com/xero/8dd95e1d-5376-41a7-a8b1-4dc88f392134","applyUrl":"https://jobs.ashbyhq.com/xero/8dd95e1d-5376-41a7-a8b1-4dc88f392134/application","descriptionHtml":"The role / impact
As a Principal Engineer, you will work in collaboration across multiple teams within our product group to help create and deliver world-class software to our customers, faster. You will help define the standard for engineering excellence, evolving our technical architecture in alignment with product strategy, and leading initiatives that grow the technical capabilities of our engineers.
Partnering closely with engineering leadership, you will influence group-level technical strategy, break down organizational silos, and drive data-driven architectural decisions that release value early to solve complex customer problems at scale.
The team / how they connect
You will join a collaborative product group where engineering practices are guided across multiple teams. The team works together to balance automation, performance, operational health, and deployment pipelines, maintaining a strong focus on security and data guidelines. By promoting Xero-wide quality standards and creating an inclusive environment, everyone connects to ensure high-performing and reliable outcomes.
Initially, you will focus on
Guiding engineering practices across multiple teams and establishing portfolio-wide architectural direction.
Contributing to the design of highly scalable, reliable, and performant cloud-native applications.
Promoting Xero-wide quality standards, guiding teams in defining SLOs, and ensuring security guidelines are embedded across systems.
Shaping frameworks to quantify technical debt and proactively preventing production issues through robust tooling.
Where and how you can work
Xero offers flexible working options designed to support your productivity and wellbeing. We blend working from home with time together in our collaborative office spaces, using boost days to connect, collaborate, and innovate in person.
Here are some of the things we are looking for
Proven experience leading large, complex technical initiatives on cloud-native platforms, with a focus on scaling performance and reliability.
Exceptional communication skills, with an ability to share complex technical concepts clearly with both technical teams and executive leaders.
Demonstrated capability in contributing to long-term technical roadmaps and aligning engineering delivery with broader business strategy.
Strong problem-solving abilities that allow you to deconstruct complex challenges into clear outcomes and navigate technical trade-offs.
Experience implementing frameworks to quantify technical debt and prioritizing its strategic remediation alongside feature delivery.
A genuine dedication to mentoring engineers, driving delivery practices, and nurturing an inclusive, collaborative culture.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team
","descriptionPlain":"The role / impact\n\nAs a Principal Engineer, you will work in collaboration across multiple teams within our product group to help create and deliver world-class software to our customers, faster. You will help define the standard for engineering excellence, evolving our technical architecture in alignment with product strategy, and leading initiatives that grow the technical capabilities of our engineers.\n\nPartnering closely with engineering leadership, you will influence group-level technical strategy, break down organizational silos, and drive data-driven architectural decisions that release value early to solve complex customer problems at scale.\n\nThe team / how they connect\n\nYou will join a collaborative product group where engineering practices are guided across multiple teams. The team works together to balance automation, performance, operational health, and deployment pipelines, maintaining a strong focus on security and data guidelines. By promoting Xero-wide quality standards and creating an inclusive environment, everyone connects to ensure high-performing and reliable outcomes.\n\nInitially, you will focus on\n\n - Guiding engineering practices across multiple teams and establishing portfolio-wide architectural direction.\n\n - Contributing to the design of highly scalable, reliable, and performant cloud-native applications.\n\n - Promoting Xero-wide quality standards, guiding teams in defining SLOs, and ensuring security guidelines are embedded across systems.\n\n - Shaping frameworks to quantify technical debt and proactively preventing production issues through robust tooling.\n\nWhere and how you can work\n\nXero offers flexible working options designed to support your productivity and wellbeing. We blend working from home with time together in our collaborative office spaces, using boost days to connect, collaborate, and innovate in person.\n\nHere are some of the things we are looking for\n\n - Proven experience leading large, complex technical initiatives on cloud-native platforms, with a focus on scaling performance and reliability.\n\n - Exceptional communication skills, with an ability to share complex technical concepts clearly with both technical teams and executive leaders.\n\n - Demonstrated capability in contributing to long-term technical roadmaps and aligning engineering delivery with broader business strategy.\n\n - Strong problem-solving abilities that allow you to deconstruct complex challenges into clear outcomes and navigate technical trade-offs.\n\n - Experience implementing frameworks to quantify technical debt and prioritizing its strategic remediation alongside feature delivery.\n\n - A genuine dedication to mentoring engineers, driving delivery practices, and nurturing an inclusive, collaborative culture.\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team"},{"id":"c99201d7-541e-4b2a-9413-d9c4ec226b7b","title":"Associate Security Engineer","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"AU: Melbourne: (260 Burwood Rd)","secondaryLocations":[],"publishedAt":"2026-09-04T06:10:09.529+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"3122","addressRegion":"Victoria","streetAddress":"Level 3, 260 Burwood Road","addressCountry":"Australia","addressLocality":"Hawthorn"}},"jobUrl":"https://jobs.ashbyhq.com/xero/c99201d7-541e-4b2a-9413-d9c4ec226b7b","applyUrl":"https://jobs.ashbyhq.com/xero/c99201d7-541e-4b2a-9413-d9c4ec226b7b/application","descriptionHtml":"The role and its impact
As an Associate Security Engineer in our Security Defence team, you'll help design, build and continuously improve the capabilities we rely on to detect, investigate and respond to security threats. You'll work alongside Security Operations, Security Response, Engineering, Product, CX and Legal, turning threat intelligence and security requirements into practical, reliable controls that keep Xero and our customers safe.
You’ll develop your engineering capability through delivery, pairing, incident participation, and learning from more experienced engineers while contributing to the protection of Xero and our customers.
The team and how they connect
Security Defence sits at the heart of how Xero detects and responds to threats, working across SIEM, SOAR, EDR and cloud security tooling to keep our platform and customers protected. The team works closely with Security Operations, Security Response, Engineering and Product to turn insight into action, and prides itself on a high-trust, blameless, learning-oriented culture where questions and curiosity are always welcome.
The team is currently working on / Initially, you will focus on
Monitoring, investigating, and responding to security alerts and suspected incidents with guidance from experienced engineers and analysts.
Contribute to detection, monitoring, enrichment, and response workflows across security platforms such as SIEM, SOAR, EDR, cloud security, and related services.
Building and improving detection content, integrations, dashboards and alerting across our security platforms
Developing runbooks, playbooks and automations that reduce manual effort and speed up response
Expanding threat-intelligence-led detection engineering and automation coverage across Xero
Where and how you can work
This role is based in our Melbourne office, offering a hybrid working model that balances local team presence with a global scope of work. You will have the flexibility to work from home while connecting with your colleagues in our modern office space during designated boost days.
Here are some of the things we're looking for
A growth mindset and real curiosity in security engineering, cyber security, software engineering, cloud security, detection engineering, or a closely related discipline.
Comfortable picking up an unfamiliar codebase or platform and applying established patterns with guidance.
You Go Bold by turning threat intelligence and security research into practical, measurable detections and controls.
Clear written and verbal communication, including sharing progress, blockers and context openly with your team.
A collaborative approach, you enjoy pairing and feedback, and Go Together by lifting the people around you.
Hands-on experience scripting, debugging, automating or building small integrations, along with an interest in using AI-assisted tools responsibly.
Experience working in an engineering, security, IT, operations, or technology team and collaborating with others to deliver change.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role and its impact\n\nAs an Associate Security Engineer in our Security Defence team, you'll help design, build and continuously improve the capabilities we rely on to detect, investigate and respond to security threats. You'll work alongside Security Operations, Security Response, Engineering, Product, CX and Legal, turning threat intelligence and security requirements into practical, reliable controls that keep Xero and our customers safe.\n\nYou’ll develop your engineering capability through delivery, pairing, incident participation, and learning from more experienced engineers while contributing to the protection of Xero and our customers.\n\n\n\nThe team and how they connect\n\nSecurity Defence sits at the heart of how Xero detects and responds to threats, working across SIEM, SOAR, EDR and cloud security tooling to keep our platform and customers protected. The team works closely with Security Operations, Security Response, Engineering and Product to turn insight into action, and prides itself on a high-trust, blameless, learning-oriented culture where questions and curiosity are always welcome.\n\n\n\nThe team is currently working on / Initially, you will focus on\n\n - Monitoring, investigating, and responding to security alerts and suspected incidents with guidance from experienced engineers and analysts.\n\n - Contribute to detection, monitoring, enrichment, and response workflows across security platforms such as SIEM, SOAR, EDR, cloud security, and related services.\n\n - Building and improving detection content, integrations, dashboards and alerting across our security platforms\n\n - Developing runbooks, playbooks and automations that reduce manual effort and speed up response\n\n - Expanding threat-intelligence-led detection engineering and automation coverage across Xero\n\n \n\nWhere and how you can work\n\nThis role is based in our Melbourne office, offering a hybrid working model that balances local team presence with a global scope of work. You will have the flexibility to work from home while connecting with your colleagues in our modern office space during designated boost days.\n\n\n\nHere are some of the things we're looking for\n\n - A growth mindset and real curiosity in security engineering, cyber security, software engineering, cloud security, detection engineering, or a closely related discipline.\n\n - Comfortable picking up an unfamiliar codebase or platform and applying established patterns with guidance.\n\n - You Go Bold by turning threat intelligence and security research into practical, measurable detections and controls.\n\n - Clear written and verbal communication, including sharing progress, blockers and context openly with your team.\n\n - A collaborative approach, you enjoy pairing and feedback, and Go Together by lifting the people around you.\n\n - Hands-on experience scripting, debugging, automating or building small integrations, along with an interest in using AI-assisted tools responsibly.\n\n - Experience working in an engineering, security, IT, operations, or technology team and collaborating with others to deliver change.\n\n \n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"8de809a4-e885-44c9-8675-a5d02c16aca8","title":"Software Engineer - Database","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"NZ: Wellington: Xero One (19-23 Taranaki St)","secondaryLocations":[{"location":"AU: Melbourne: (260 Burwood Rd)","address":{"postalAddress":{"postalCode":"3122","addressRegion":"Victoria","streetAddress":"Level 3, 260 Burwood Road","addressCountry":"Australia","addressLocality":"Hawthorn"}}},{"location":"NZ: Auckland: Xero 4 (96 St Georges Bay Rd, Level 2 & 3)","address":{"postalAddress":{"addressRegion":"Auckland","addressCountry":"New Zealand","addressLocality":"Parnell"}}},{"location":"AU: Sydney (45 Clarence St)","address":{"postalAddress":{"addressRegion":"New South Wales","addressCountry":"Australia","addressLocality":"Sydney"}}}],"publishedAt":"2026-07-30T02:06:47.677+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Wellington","addressCountry":"New Zealand","addressLocality":"Wellington"}},"jobUrl":"https://jobs.ashbyhq.com/xero/8de809a4-e885-44c9-8675-a5d02c16aca8","applyUrl":"https://jobs.ashbyhq.com/xero/8de809a4-e885-44c9-8675-a5d02c16aca8/application","descriptionHtml":"The role / impact
Join Xero's Database Reliability Team as a Software Engineer with a focus on database reliability. In this role, your time will be split roughly 50% on software engineering and 50% on database reliability, building internal tooling that improves fleet management and makes managing Xero's database platform more efficient.
You will keep the platform healthy, resilient, and performant by monitoring performance, improving observability, and investigating production issues before they affect users. Your work will strengthen the underlying platform supporting engineering teams across Xero, directly shaping a fast, reliable experience for millions of global customers.
The team / how they connect
You will join a fun, collaborative team that owns the database platform powering Xero's core products. The team shares knowledge, solves complex technical challenges together, and works alongside engineering teams across Xero to ensure backend systems scale smoothly as demand grows. Together, they focus on continuously improving platform reliability and integrating modern engineering practices, including AI-driven workflows.
The team is currently working on
Evolution of the database platform, migrating from self-managed SQL Server to Amazon RDS and transitioning towards PostgreSQL.
Internal tooling enhancements to streamline fleet management, automate processes, and boost developer efficiency.
Platform observability and performance engineering to identify bottlenecks, support load balancing, and improve resilience.
Integration of AI tools into daily workflows to enhance engineering quality and productivity.
Where and how you can work
At Xero, we offer flexible working arrangements tailored to support productivity and connection. You can work using a hybrid setup with dedicated boost days in the office to collaborate in person with your team, supported by modern remote working facilities.
Here are some of the things we're looking for
Experience across .NET, C#, and AWS environments, or strong proficiency in backend software engineering with a language-agnostic mindset.
Practical knowledge of database platforms like SQL Server, Amazon RDS, or PostgreSQL, paired with a drive to expand into platform engineering.
Expertise in building scalable backend tools, writing clean code, and automating manual processes.
A strong grasp of system observability, database performance tuning, and responding to production issues.
Capability to design resilient software solutions while leveraging modern development tools, including AI tools, to optimise workflows.
A collaborative mindset with a passion for continuous learning, sharing knowledge, and mentoring peers.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role / impact\n\nJoin Xero's Database Reliability Team as a Software Engineer with a focus on database reliability. In this role, your time will be split roughly 50% on software engineering and 50% on database reliability, building internal tooling that improves fleet management and makes managing Xero's database platform more efficient.\n\nYou will keep the platform healthy, resilient, and performant by monitoring performance, improving observability, and investigating production issues before they affect users. Your work will strengthen the underlying platform supporting engineering teams across Xero, directly shaping a fast, reliable experience for millions of global customers.\n\nThe team / how they connect\n\nYou will join a fun, collaborative team that owns the database platform powering Xero's core products. The team shares knowledge, solves complex technical challenges together, and works alongside engineering teams across Xero to ensure backend systems scale smoothly as demand grows. Together, they focus on continuously improving platform reliability and integrating modern engineering practices, including AI-driven workflows.\n\nThe team is currently working on\n\n - Evolution of the database platform, migrating from self-managed SQL Server to Amazon RDS and transitioning towards PostgreSQL.\n\n - Internal tooling enhancements to streamline fleet management, automate processes, and boost developer efficiency.\n\n - Platform observability and performance engineering to identify bottlenecks, support load balancing, and improve resilience.\n\n - Integration of AI tools into daily workflows to enhance engineering quality and productivity.\n\nWhere and how you can work\n\nAt Xero, we offer flexible working arrangements tailored to support productivity and connection. You can work using a hybrid setup with dedicated boost days in the office to collaborate in person with your team, supported by modern remote working facilities.\n\nHere are some of the things we're looking for\n\n - Experience across .NET, C#, and AWS environments, or strong proficiency in backend software engineering with a language-agnostic mindset.\n\n - Practical knowledge of database platforms like SQL Server, Amazon RDS, or PostgreSQL, paired with a drive to expand into platform engineering.\n\n - Expertise in building scalable backend tools, writing clean code, and automating manual processes.\n\n - A strong grasp of system observability, database performance tuning, and responding to production issues.\n\n - Capability to design resilient software solutions while leveraging modern development tools, including AI tools, to optimise workflows.\n\n - A collaborative mindset with a passion for continuous learning, sharing knowledge, and mentoring peers.\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"a257bfde-65c7-4bc5-9aa0-0d1dfc2d6812","title":"Senior Manager, Web Strategy","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"AU: Melbourne: (260 Burwood Rd)","secondaryLocations":[],"publishedAt":"2026-07-28T06:20:38.832+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"3122","addressRegion":"Victoria","streetAddress":"Level 3, 260 Burwood Road","addressCountry":"Australia","addressLocality":"Hawthorn"}},"jobUrl":"https://jobs.ashbyhq.com/xero/a257bfde-65c7-4bc5-9aa0-0d1dfc2d6812","applyUrl":"https://jobs.ashbyhq.com/xero/a257bfde-65c7-4bc5-9aa0-0d1dfc2d6812/application","descriptionHtml":"The role / impact
Serve as a critical link across multiple layers of the business, aligning marketing strategies with cross-functional departments. As the owner of Xero's digital front door, you will ensure our web presence functions as a growth engine that aligns seamlessly with our overall company strategy.
Act as a bilingual strategist who bridges the gap between design and code, translating high-level business goals into actionable digital requirements. You will act as the central point for all marketing stakeholders and partner with Engineering and Product to prioritize and bring that work to life. Your ultimate mission is to ensure every visitor moves with clarity, confidence, and momentum toward becoming a customer.
The team / how they connect
The web strategy team connects cross-functional groups across brand, creative, performance marketing, and product teams to drive unified digital priorities. We partner closely with engineering colleagues to translate high-fidelity designs into detailed technical requirements and user stories. Together, we collaborate to build a flexible library of reusable components and cohesive brand experiences.
The team is currently working on / Initially, you will help support
Optimising user journeys and mapping personas to reduce bounce rates and turn more visitors into leads.
Prioritising the web backlog to balance new marketing features against technical debt.
Evolving the CMS content model and championing component-based design for a flexible library of reusable patterns.
Conducting design quality assurance before launch to ensure the final coded product matches the creative vision.
Where and how you can work
Xero offers flexible working arrangements that blend remote and office-based environments. You will have access to our vibrant office spaces for collaborative boost days to connect with your team in person, while enjoying the flexibility to work from home during the week.
Here are some of the things we are looking for
A strong background in web production, digital product management, or marketing technology.
A proven ability to translate high-level business strategies into tactical web initiatives.
An understanding of technical constraints like HTML, CSS, and CMS models to ensure design feasibility.
Extensive experience utilising analytics platforms and conversion rate optimisation testing to drive digital decisions.
Exceptional communication skills with a track record of aligning diverse teams behind a single roadmap.
Proficiency with design collaboration tools such as Figma and project management systems like Jira.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role / impact\n\nServe as a critical link across multiple layers of the business, aligning marketing strategies with cross-functional departments. As the owner of Xero's digital front door, you will ensure our web presence functions as a growth engine that aligns seamlessly with our overall company strategy.\n\nAct as a bilingual strategist who bridges the gap between design and code, translating high-level business goals into actionable digital requirements. You will act as the central point for all marketing stakeholders and partner with Engineering and Product to prioritize and bring that work to life. Your ultimate mission is to ensure every visitor moves with clarity, confidence, and momentum toward becoming a customer.\n\nThe team / how they connect\n\nThe web strategy team connects cross-functional groups across brand, creative, performance marketing, and product teams to drive unified digital priorities. We partner closely with engineering colleagues to translate high-fidelity designs into detailed technical requirements and user stories. Together, we collaborate to build a flexible library of reusable components and cohesive brand experiences.\n\nThe team is currently working on / Initially, you will help support\n\n - Optimising user journeys and mapping personas to reduce bounce rates and turn more visitors into leads.\n\n - Prioritising the web backlog to balance new marketing features against technical debt.\n\n - Evolving the CMS content model and championing component-based design for a flexible library of reusable patterns.\n\n - Conducting design quality assurance before launch to ensure the final coded product matches the creative vision.\n\nWhere and how you can work\n\nXero offers flexible working arrangements that blend remote and office-based environments. You will have access to our vibrant office spaces for collaborative boost days to connect with your team in person, while enjoying the flexibility to work from home during the week.\n\nHere are some of the things we are looking for\n\n - A strong background in web production, digital product management, or marketing technology.\n\n - A proven ability to translate high-level business strategies into tactical web initiatives.\n\n - An understanding of technical constraints like HTML, CSS, and CMS models to ensure design feasibility.\n\n - Extensive experience utilising analytics platforms and conversion rate optimisation testing to drive digital decisions.\n\n - Exceptional communication skills with a track record of aligning diverse teams behind a single roadmap.\n\n - Proficiency with design collaboration tools such as Figma and project management systems like Jira.\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"f17e7191-c3cd-46c3-8ca8-726e113f7fe0","title":"Head of Sales, Canada","department":"Revenue","team":"Revenue","employmentType":"FullTime","location":"CAN: Toronto (111 Richmond Street West)","secondaryLocations":[],"publishedAt":"2026-09-08T15:15:20.587+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/xero/f17e7191-c3cd-46c3-8ca8-726e113f7fe0","applyUrl":"https://jobs.ashbyhq.com/xero/f17e7191-c3cd-46c3-8ca8-726e113f7fe0/application","descriptionHtml":"The role / impact
As Head of Sales, Canada, you will drive the overall performance and success of Xero across the region, with a primary focus on our accounting and bookkeeping partner channel. Reporting to the Country Manager, you will hold end-to-end accountability for partner sales, including partner services, enterprise accounts, account management, and new business development. By leading a high-performing team and aligning with global strategy, you will help small businesses and their communities thrive.
In this senior leadership role, you will champion our Canadian market strategy, turning a three-year vision into clear annual goals and targets. You will also serve as a key voice for Xero Canada, managing national partnerships with top accounting firms, collaborating closely with cross-functional executive teams, and acting as an occasional spokesperson at industry events.
The team / how they connect
You will lead a sales and account management team across Canada that supports accountants, bookkeepers, and small businesses. The team works in close collaboration with global marketing, product, operations, and finance functions to deliver tailored customer journeys. Together with senior Canadian leaders across product, engineering, and people experience, you will help nurture a healthy, supportive culture across our Toronto and Calgary hubs.
Initially, the role will focus on
Translating our three-year Canadian strategy into actionable annual sales targets and operational plans.
Nurturing national partnerships with Canada's largest accounting firms to build mutually beneficial relationships.
Coaching and developing sales leaders and account managers to maintain a data-driven, supportive performance culture.
Partnering with global product and marketing teams through planning forums to refine Canadian product-market fit and go-to-market execution.
Where and how you can work
This role offers a flexible hybrid working model based out of our Toronto or Calgary offices[cite: 1, 3]. You will spend regular time in the office to connect, collaborate, and build team culture during key in-person moments and boost days, alongside flexible options to work from home[cite: 1, 3].
Here are some of the things we are looking for
Proven executive leadership experience guiding sales and customer success teams to achieve ambitious performance goals.
A track record of operating in a matrixed organisation with the ability to influence cross-functional global stakeholders.
You bring a strong coaching orientation and a dedication to developing people managers and high-performing sales professionals.
Exceptional communication and presentation skills, with comfort acting as a strategic spokesperson and C-suite partner.
Demonstrated success in making data-driven strategic choices and translating high-level strategy into local execution.
Experience within or deep knowledge of accounting practice workflows and cloud software systems is an advantage.
At Xero, we value the impact and skills you bring to the team. We believe in a Total Package philosophy - ensuring your value is recognized through a holistic lens that includes base salary, performance incentives, and world-class benefits.
The expected base salary range for this role is CA$178,200 – CA$236,000 plus commission
Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.
In addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:
Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.
Comprehensive Benefits: World-class health, wellness, and retirement programs. Xero Perks including Wellbeing days, generous leave, and dedicated professional development budgets.
This is a posting for an existing vacancy.
Xero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role / impact\n\nAs Head of Sales, Canada, you will drive the overall performance and success of Xero across the region, with a primary focus on our accounting and bookkeeping partner channel. Reporting to the Country Manager, you will hold end-to-end accountability for partner sales, including partner services, enterprise accounts, account management, and new business development. By leading a high-performing team and aligning with global strategy, you will help small businesses and their communities thrive.\n\nIn this senior leadership role, you will champion our Canadian market strategy, turning a three-year vision into clear annual goals and targets. You will also serve as a key voice for Xero Canada, managing national partnerships with top accounting firms, collaborating closely with cross-functional executive teams, and acting as an occasional spokesperson at industry events.\n\nThe team / how they connect\n\nYou will lead a sales and account management team across Canada that supports accountants, bookkeepers, and small businesses. The team works in close collaboration with global marketing, product, operations, and finance functions to deliver tailored customer journeys. Together with senior Canadian leaders across product, engineering, and people experience, you will help nurture a healthy, supportive culture across our Toronto and Calgary hubs.\n\nInitially, the role will focus on\n\n - Translating our three-year Canadian strategy into actionable annual sales targets and operational plans.\n\n - Nurturing national partnerships with Canada's largest accounting firms to build mutually beneficial relationships.\n\n - Coaching and developing sales leaders and account managers to maintain a data-driven, supportive performance culture.\n\n - Partnering with global product and marketing teams through planning forums to refine Canadian product-market fit and go-to-market execution.\n\nWhere and how you can work\n\nThis role offers a flexible hybrid working model based out of our Toronto or Calgary offices[cite: 1, 3]. You will spend regular time in the office to connect, collaborate, and build team culture during key in-person moments and boost days, alongside flexible options to work from home[cite: 1, 3].\n\nHere are some of the things we are looking for\n\n - Proven executive leadership experience guiding sales and customer success teams to achieve ambitious performance goals.\n\n - A track record of operating in a matrixed organisation with the ability to influence cross-functional global stakeholders.\n\n - You bring a strong coaching orientation and a dedication to developing people managers and high-performing sales professionals.\n\n - Exceptional communication and presentation skills, with comfort acting as a strategic spokesperson and C-suite partner.\n\n - Demonstrated success in making data-driven strategic choices and translating high-level strategy into local execution.\n\n - Experience within or deep knowledge of accounting practice workflows and cloud software systems is an advantage.\n\nAt Xero, we value the impact and skills you bring to the team. We believe in a Total Package philosophy - ensuring your value is recognized through a holistic lens that includes base salary, performance incentives, and world-class benefits.\n\nThe expected base salary range for this role is CA$178,200 – CA$236,000 plus commission\n\nIndividual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.\n\nIn addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:\n\n - Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.\n\n - Comprehensive Benefits: World-class health, wellness, and retirement programs. Xero Perks https://careers.xero.com/inside-xero/benefits-wellbeing/ including Wellbeing days, generous leave, and dedicated professional development budgets.\n\nThis is a posting for an existing vacancy.\n\nXero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken.\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"11118977-4acb-4c5c-a7a8-f0ecff3fae33","title":"Customer Success People Lead ","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"UK: Milton Keynes (100 Avebury)","secondaryLocations":[{"location":"UK: Manchester (Landmark, St Peter's Square, 1 Oxford St)","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"Manchester"}}}],"publishedAt":"2026-07-29T02:27:19.226+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"Milton Keynes"}},"jobUrl":"https://jobs.ashbyhq.com/xero/11118977-4acb-4c5c-a7a8-f0ecff3fae33","applyUrl":"https://jobs.ashbyhq.com/xero/11118977-4acb-4c5c-a7a8-f0ecff3fae33/application","descriptionHtml":"The role / impact
As a Customer Success People Lead, you will play a pivotal role in empowering our customers to achieve their business goals while driving advocacy and product adoption for Xero. Sitting within our Customer Experience function, you will use your collaborative leadership style to guide, mentor, and provide strategic direction to a dedicated team of specialists.
Your focus will be on increasing our contribution to overall revenue by guiding day-to-day outputs across key initiatives, elevating team capabilities through continuous coaching, and ensuring the team is equipped to deliver on a variety of strategic campaigns. By fostering a supportive and high-performing environment, you will directly influence customer retention and long-term satisfaction.
The team & how they connect
You will join a collaborative and cross-functional community within the broader Customer Experience team. We work closely with global go-to-market, product, marketing, and technology partners to deliver seamless customer journeys. Together, we focus on supporting small businesses and advisors to thrive by executing impactful onboarding and growth programmes.
Initially, the role will focus on:
Guiding and coaching a team of specialists to drive customer retention and growth across advisor and small business channels.
Implementing modern onboarding and engagement methodologies to elevate product utilisation and customer sentiment.
Delivering on diverse always-on and strategic campaigns aligned with our global go-to-market plan.
Utilizing CRM and customer success platforms such as Salesforce, Gainsight, or HubSpot alongside G-Suite tools to analyze customer health data and refine workflows.
Where and how you can work
At Xero, we offer a flexible, hybrid working environment designed to support balance and collaboration. You can work from a mix of home and our modern UK office spaces, coming together with the team on designated boost days to connect, collaborate, and share ideas
Xero is a Great Place to Work UK accredited.
Here are some of the things we are looking for
Demonstrated experience mentoring, coaching, or leading teams within customer success, sales, or customer experience environments.
A background in SaaS or digital platforms, paired with a solid understanding of customer success principles or sales motions.
You bring an analytical approach to using customer data and metrics to guide decision-making and drive positive outcomes.
Exceptional communication and stakeholder management skills, with the ability to build trust and influence across all business levels.
Familiarity with CRM or Customer Success tools such as Salesforce, Gainsight, or HubSpot.
An adaptive leadership style and growth mindset that helps you embrace change and support your team through evolving priorities.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Join a Great Place to Work-Certified™ company where your voice matters.
","descriptionPlain":"The role / impact\n\n\n\nAs a Customer Success People Lead, you will play a pivotal role in empowering our customers to achieve their business goals while driving advocacy and product adoption for Xero. Sitting within our Customer Experience function, you will use your collaborative leadership style to guide, mentor, and provide strategic direction to a dedicated team of specialists.\n\nYour focus will be on increasing our contribution to overall revenue by guiding day-to-day outputs across key initiatives, elevating team capabilities through continuous coaching, and ensuring the team is equipped to deliver on a variety of strategic campaigns. By fostering a supportive and high-performing environment, you will directly influence customer retention and long-term satisfaction.\n\nThe team & how they connect\n\nYou will join a collaborative and cross-functional community within the broader Customer Experience team. We work closely with global go-to-market, product, marketing, and technology partners to deliver seamless customer journeys. Together, we focus on supporting small businesses and advisors to thrive by executing impactful onboarding and growth programmes.\n\nInitially, the role will focus on:\n\n - Guiding and coaching a team of specialists to drive customer retention and growth across advisor and small business channels.\n\n - Implementing modern onboarding and engagement methodologies to elevate product utilisation and customer sentiment.\n\n - Delivering on diverse always-on and strategic campaigns aligned with our global go-to-market plan.\n\n - Utilizing CRM and customer success platforms such as Salesforce, Gainsight, or HubSpot alongside G-Suite tools to analyze customer health data and refine workflows.\n\nWhere and how you can work\n\nAt Xero, we offer a flexible, hybrid working environment designed to support balance and collaboration. You can work from a mix of home and our modern UK office spaces, coming together with the team on designated boost days to connect, collaborate, and share ideas\n\nXero is a Great Place to Work UK accredited.\n\nHere are some of the things we are looking for\n\n - Demonstrated experience mentoring, coaching, or leading teams within customer success, sales, or customer experience environments.\n\n - A background in SaaS or digital platforms, paired with a solid understanding of customer success principles or sales motions.\n\n - You bring an analytical approach to using customer data and metrics to guide decision-making and drive positive outcomes.\n\n - Exceptional communication and stakeholder management skills, with the ability to build trust and influence across all business levels.\n\n - Familiarity with CRM or Customer Success tools such as Salesforce, Gainsight, or HubSpot.\n\n - An adaptive leadership style and growth mindset that helps you embrace change and support your team through evolving priorities.\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.\n\nJoin a Great Place to Work-Certified™ company where your voice matters."},{"id":"59b7bf90-fe09-4505-b3c0-3c4d440bf94c","title":"Customer Experience Specialist - Accounting","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"UK: Manchester (Landmark, St Peter's Square, 1 Oxford St)","secondaryLocations":[],"publishedAt":"2026-08-14T05:00:17.727+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"Manchester"}},"jobUrl":"https://jobs.ashbyhq.com/xero/59b7bf90-fe09-4505-b3c0-3c4d440bf94c","applyUrl":"https://jobs.ashbyhq.com/xero/59b7bf90-fe09-4505-b3c0-3c4d440bf94c/application","descriptionHtml":"The role & impact
As a Customer Experience Specialist, you will be a key brand ambassador, providing world-class support and guidance to small business owners, bookkeepers, and accountants. Your mission is to become a trusted advisor, helping our customers unlock the full value of Xero’s features through proactive outreach and efficient problem-solving across various channels.
You will play a vital part in building a stronger economy by empowering our community with the tools they need to thrive. In this high-change environment, your resilience and empathy will ensure every customer receives a best-in-class experience, turning complex queries into simple, effective outcomes.
The team & how they connect
You will join a collaborative Customer Experience team that works together to deliver high-quality support and drive positive customer outcomes like activation and retention. The team shares a growth mindset, constantly learning and refining their capabilities to stay ahead of our evolving strategy and technology.
Initially, you will focus on
Supporting customers through a mix of reactive support and proactive calls to encourage better product utilisation.
Embracing new tools and technology, including Generative AI, to enhance the delivery of our customer experience.
Using case management applications like Salesforce to accurately capture details and ensure seamless service.
Applying accounting fundamentals to resolve queries from both new users and seasoned professionals.
Where and how you can work
We are looking to add Customer Experience Specialists to our team who will work one of the following schedule:
Sunday through Thursday, 11:30AM - 8PM
Tuesday through Saturday, 11:30AM - 8PM
Please note that the anticipated start dates will be in 26 October 2026. There will also be an evening pay supplement for shifts ending at 8:00 PM.
Here are some of the things we are looking for
You bring a strong foundation in accounting or bookkeeping, either through a completed qualification or current studies (e.g. AAT Level 4, or equivalent)
Your communication style is clear and concise, allowing you to explain complex information simply whether you are on the phone or writing an email.
You have experience in a service-oriented environment where you have successfully met quality targets and solved problems efficiently.
A natural ability to build trust and maintain positive relationships with customers and colleagues alike is something you pride yourself on.
You are confident in making decisions that benefit the customer and are comfortable using IT suites such as Google Workspace or Microsoft Office.
Adapting to change comes easily to you, and you take personal accountability for achieving great results in a fast-paced setting.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role & impact\n\nAs a Customer Experience Specialist, you will be a key brand ambassador, providing world-class support and guidance to small business owners, bookkeepers, and accountants. Your mission is to become a trusted advisor, helping our customers unlock the full value of Xero’s features through proactive outreach and efficient problem-solving across various channels.\n\n \n\nYou will play a vital part in building a stronger economy by empowering our community with the tools they need to thrive. In this high-change environment, your resilience and empathy will ensure every customer receives a best-in-class experience, turning complex queries into simple, effective outcomes.\n\n \n\nThe team & how they connect\n\nYou will join a collaborative Customer Experience team that works together to deliver high-quality support and drive positive customer outcomes like activation and retention. The team shares a growth mindset, constantly learning and refining their capabilities to stay ahead of our evolving strategy and technology.\n\n \n\nInitially, you will focus on\n\n - Supporting customers through a mix of reactive support and proactive calls to encourage better product utilisation.\n\n - Embracing new tools and technology, including Generative AI, to enhance the delivery of our customer experience.\n\n - Using case management applications like Salesforce to accurately capture details and ensure seamless service.\n\n - Applying accounting fundamentals to resolve queries from both new users and seasoned professionals.\n\n \n\nWhere and how you can work\n\nWe are looking to add Customer Experience Specialists to our team who will work one of the following schedule:\n\n - Sunday through Thursday, 11:30AM - 8PM\n\n - Tuesday through Saturday, 11:30AM - 8PM\n\nPlease note that the anticipated start dates will be in 26 October 2026. There will also be an evening pay supplement for shifts ending at 8:00 PM.\n\n \n\nHere are some of the things we are looking for\n\n - You bring a strong foundation in accounting or bookkeeping, either through a completed qualification or current studies (e.g. AAT Level 4, or equivalent)\n\n - Your communication style is clear and concise, allowing you to explain complex information simply whether you are on the phone or writing an email.\n\n - You have experience in a service-oriented environment where you have successfully met quality targets and solved problems efficiently.\n\n - A natural ability to build trust and maintain positive relationships with customers and colleagues alike is something you pride yourself on.\n\n - You are confident in making decisions that benefit the customer and are comfortable using IT suites such as Google Workspace or Microsoft Office.\n\n - Adapting to change comes easily to you, and you take personal accountability for achieving great results in a fast-paced setting.\n\n \n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"871d0b09-cdbf-4c9f-a54e-6274da487068","title":"Customer Experience Specialist","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"NZ: Hawkes Bay (2 Bridge St)","secondaryLocations":[],"publishedAt":"2026-08-20T23:27:46.519+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Hawke's Bay","addressCountry":"New Zealand","addressLocality":"Napier"}},"jobUrl":"https://jobs.ashbyhq.com/xero/871d0b09-cdbf-4c9f-a54e-6274da487068","applyUrl":"https://jobs.ashbyhq.com/xero/871d0b09-cdbf-4c9f-a54e-6274da487068/application","descriptionHtml":"The role & impact
At Xero, we are here to supercharge small businesses by making them more efficient and connecting them with big business technology. As a Customer Experience Specialist, you will play a vital role in this mission by acting as a brand ambassador and trusted advisor, ensuring our customers—from small business owners to seasoned accountants—unlock the full value of Xero. You will provide high-quality support and guidance through a variety of channels, helping users navigate their queries quickly and efficiently.
Your work is about more than just solving problems; it is about delivering a best-in-class experience through empathy and a passion for resolution. By proactively reaching out to customers and simplifying complex information, you will help build a stronger economy and empower the community behind these businesses.
The team & how they connect
The Customer Experience team works together to provide world-class support, aiming to become trusted and efficient business advisors to Xero customers. The team supports small business owners, bookkeepers, and accountants. They collaborate effectively across all teams at Xero, working to quickly and efficiently resolve customer queries through a variety of channels.
The team is currently working on
Engaging in proactive call campaigns to help customers achieve the best next action for their business.
Utilising modern tools and technology, including Generative AI, to enhance the delivery of customer support.
Managing and resolving customer cases using platforms like Salesforce to ensure accurate data capture.
Adapting to the evolving CX strategy and product landscape to support users in a high-change environment.
Where and how you can work
This team operates a hybrid working arrangement, requiring three days per week in the office. You will be able to work from home for the remaining two days. Please note, the initial training period for this role will require you to be fully in the office five days a week.
We are looking to add Customer Experience Specialists to join our team who will work one of the following schedules:
Sunday through Thursday
Tuesday through Saturday
Monday through Friday
All shifts will be 11:00am - 8:00pm.
Please note that the anticipated start date will be 12 OCT 2026.
Here are some of the things we are looking for
You bring experience from a service environment where you have successfully worked towards service levels and quality targets.
Your communication style is clear, concise, and authentic, whether you are writing an email or speaking on the phone.
You possess the confidence to make proactive outbound calls and the initiative to self-manage your daily tasks.
A growth mindset and a readiness to consistently learn and build knowledge are essential to your success.
You are a committed team player who proactively assists others and builds relationships through trust.
Proficiency with IT tools like Microsoft Office or Google Suite is required, and experience with accounting systems or case management tools is a bonus.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
The role & impact
As a CX Specialist, you will be a passionate Xero brand ambassador , responsible for providing timely, high-quality support and guidance to customers of all levels, from beginners to experts. This includes providing support for accounting and bookkeeping queries. You will make an impact by demonstrating empathy, actively listening, and delivering consistently high customer satisfaction across all contact channels.
The work requires resilience and adaptability. You will manage customer inquiries through to resolution, accurately recording case details in the case management system (e.g., Salesforce), and escalating unresolved issues appropriately while keeping customers informed. Success is measured by achieving quality and productivity targets and ensuring best-in-class customer experiences.
The team & how they connect
The Customer Experience (CX) team works collaboratively to provide proactive and reactive support to a diverse range of Xero users globally, including small business owners, bookkeepers, and accountants. They are dedicated to delighting customers and demonstrating the value Xero brings to their businesses , working 24/7 across various channels.
The team is currently working on
Providing high-quality support across all channels, such as phone, email, and chat.
Proactively engaging with customers to help them maximise the benefits of Xero.
Making proactive and reactive outbound calls to manage and resolve customer inquiries.
Staying up-to-date with Xero product changes, training, and accurately recording case details.
Where and how you can work
This team operates a hybrid working arrangement, requiring three days per week in the office. You will be able to work from home for the remaining two days. Please note, the initial training period for this role will require you to be fully in the office five days a week.
We are looking to add Customer Experience Specialists to our team who will work one of the following schedules:
Tuesday through Saturday, 11:30AM - 8PM
Monday through Friday, 11:30AM - 8PM
Please note that the anticipated start date will be in 26 October 2026. There will also be an evening pay supplement for shifts ending at 8:00 PM.
Here are some of the things we are looking for, for this role
You bring prior experience in a service environment, having demonstrated the ability to meet service levels and quality targets.
You possess proven problem-solving and resolution skills, showing commitment to following through and resolving customer problems.
You can communicate clearly and concisely, both written and verbally.
You will have comfort and confidence in making proactive and reactive outbound calls.
You demonstrate initiative, self-management skills, and flexibility, embracing challenges and adapting quickly to change.
You are a proven team player with a willingness to assist and collaborate with other team members.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role & impact\n\nAs a CX Specialist, you will be a passionate Xero brand ambassador , responsible for providing timely, high-quality support and guidance to customers of all levels, from beginners to experts. This includes providing support for accounting and bookkeeping queries. You will make an impact by demonstrating empathy, actively listening, and delivering consistently high customer satisfaction across all contact channels.\n\n \n\nThe work requires resilience and adaptability. You will manage customer inquiries through to resolution, accurately recording case details in the case management system (e.g., Salesforce), and escalating unresolved issues appropriately while keeping customers informed. Success is measured by achieving quality and productivity targets and ensuring best-in-class customer experiences.\n\n \n\nThe team & how they connect\n\nThe Customer Experience (CX) team works collaboratively to provide proactive and reactive support to a diverse range of Xero users globally, including small business owners, bookkeepers, and accountants. They are dedicated to delighting customers and demonstrating the value Xero brings to their businesses , working 24/7 across various channels.\n\n \n\nThe team is currently working on\n\n - Providing high-quality support across all channels, such as phone, email, and chat.\n\n - Proactively engaging with customers to help them maximise the benefits of Xero.\n\n - Making proactive and reactive outbound calls to manage and resolve customer inquiries.\n\n - Staying up-to-date with Xero product changes, training, and accurately recording case details.\n\n \n\nWhere and how you can work\n\nThis team operates a hybrid working arrangement, requiring three days per week in the office. You will be able to work from home for the remaining two days. Please note, the initial training period for this role will require you to be fully in the office five days a week.\n\n \n\nWe are looking to add Customer Experience Specialists to our team who will work one of the following schedules:\n\n - Tuesday through Saturday, 11:30AM - 8PM\n\n - Monday through Friday, 11:30AM - 8PM\n\nPlease note that the anticipated start date will be in 26 October 2026. There will also be an evening pay supplement for shifts ending at 8:00 PM.\n\n \n\nHere are some of the things we are looking for, for this role\n\n - You bring prior experience in a service environment, having demonstrated the ability to meet service levels and quality targets.\n\n - You possess proven problem-solving and resolution skills, showing commitment to following through and resolving customer problems.\n\n - You can communicate clearly and concisely, both written and verbally.\n\n - You will have comfort and confidence in making proactive and reactive outbound calls.\n\n - You demonstrate initiative, self-management skills, and flexibility, embracing challenges and adapting quickly to change.\n\n - You are a proven team player with a willingness to assist and collaborate with other team members.\n\n \n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"b604b41a-5333-4b9f-98bd-07ae7f8a4c75","title":"Customer Experience Specialist - Accounting","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"UK: Milton Keynes (100 Avebury)","secondaryLocations":[],"publishedAt":"2026-08-13T01:31:15.560+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"Milton Keynes"}},"jobUrl":"https://jobs.ashbyhq.com/xero/b604b41a-5333-4b9f-98bd-07ae7f8a4c75","applyUrl":"https://jobs.ashbyhq.com/xero/b604b41a-5333-4b9f-98bd-07ae7f8a4c75/application","descriptionHtml":"The role & impact
As a Customer Experience Specialist, you will be a key brand ambassador, providing world-class support and guidance to small business owners, bookkeepers, and accountants. Your mission is to become a trusted advisor, helping our customers unlock the full value of Xero’s features through proactive outreach and efficient problem-solving across various channels.
You will play a vital part in building a stronger economy by empowering our community with the tools they need to thrive. In this high-change environment, your resilience and empathy will ensure every customer receives a best-in-class experience, turning complex queries into simple, effective outcomes.
The team & how they connect
You will join a collaborative Customer Experience team that works together to deliver high-quality support and drive positive customer outcomes like activation and retention. The team shares a growth mindset, constantly learning and refining their capabilities to stay ahead of our evolving strategy and technology.
Initially, you will focus on
Supporting customers through a mix of reactive support and proactive calls to encourage better product utilisation.
Embracing new tools and technology, including Generative AI, to enhance the delivery of our customer experience.
Using case management applications like Salesforce to accurately capture details and ensure seamless service.
Applying accounting fundamentals to resolve queries from both new users and seasoned professionals.
Where and how you can work
This team operates a hybrid working arrangement, requiring three days per week in the office. You will be able to work from home for the remaining two days. Please note, the initial training period for this role will require you to be fully in the office five days a week.
We are looking to add Customer Experience Specialists to our team who will work one of the following schedule:
Sunday through Thursday, 11:30AM - 8PM
Tuesday through Saturday, 11:30AM - 8PM
Please note that the anticipated start dates will be in 26 October 2026. There will also be an evening pay supplement for shifts ending at 8:00 PM.
Here are some of the things we are looking for
You bring a strong foundation in accounting or bookkeeping, either through a completed qualification or current studies (e.g. AAT Level 4, or equivalent)
Your communication style is clear and concise, allowing you to explain complex information simply whether you are on the phone or writing an email.
You have experience in a service-oriented environment where you have successfully met quality targets and solved problems efficiently.
A natural ability to build trust and maintain positive relationships with customers and colleagues alike is something you pride yourself on.
You are confident in making decisions that benefit the customer and are comfortable using IT suites such as Google Workspace or Microsoft Office.
Adapting to change comes easily to you, and you take personal accountability for achieving great results in a fast-paced setting.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role & impact\n\nAs a Customer Experience Specialist, you will be a key brand ambassador, providing world-class support and guidance to small business owners, bookkeepers, and accountants. Your mission is to become a trusted advisor, helping our customers unlock the full value of Xero’s features through proactive outreach and efficient problem-solving across various channels.\n\n \n\nYou will play a vital part in building a stronger economy by empowering our community with the tools they need to thrive. In this high-change environment, your resilience and empathy will ensure every customer receives a best-in-class experience, turning complex queries into simple, effective outcomes.\n\n \n\nThe team & how they connect\n\nYou will join a collaborative Customer Experience team that works together to deliver high-quality support and drive positive customer outcomes like activation and retention. The team shares a growth mindset, constantly learning and refining their capabilities to stay ahead of our evolving strategy and technology.\n\n \n\nInitially, you will focus on\n\n - Supporting customers through a mix of reactive support and proactive calls to encourage better product utilisation.\n\n - Embracing new tools and technology, including Generative AI, to enhance the delivery of our customer experience.\n\n - Using case management applications like Salesforce to accurately capture details and ensure seamless service.\n\n - Applying accounting fundamentals to resolve queries from both new users and seasoned professionals.\n\n \n\nWhere and how you can work\n\nThis team operates a hybrid working arrangement, requiring three days per week in the office. You will be able to work from home for the remaining two days. Please note, the initial training period for this role will require you to be fully in the office five days a week.\n\n\n\nWe are looking to add Customer Experience Specialists to our team who will work one of the following schedule:\n\n - Sunday through Thursday, 11:30AM - 8PM\n\n - Tuesday through Saturday, 11:30AM - 8PM\n\nPlease note that the anticipated start dates will be in 26 October 2026. There will also be an evening pay supplement for shifts ending at 8:00 PM.\n\n \n\nHere are some of the things we are looking for\n\n - You bring a strong foundation in accounting or bookkeeping, either through a completed qualification or current studies (e.g. AAT Level 4, or equivalent)\n\n - Your communication style is clear and concise, allowing you to explain complex information simply whether you are on the phone or writing an email.\n\n - You have experience in a service-oriented environment where you have successfully met quality targets and solved problems efficiently.\n\n - A natural ability to build trust and maintain positive relationships with customers and colleagues alike is something you pride yourself on.\n\n - You are confident in making decisions that benefit the customer and are comfortable using IT suites such as Google Workspace or Microsoft Office.\n\n - Adapting to change comes easily to you, and you take personal accountability for achieving great results in a fast-paced setting.\n\n \n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"74330560-633b-43a8-8beb-27187003f0a4","title":"Customer Experience Specialist","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"UK: Milton Keynes (100 Avebury)","secondaryLocations":[],"publishedAt":"2026-08-20T04:06:38.670+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"Milton Keynes"}},"jobUrl":"https://jobs.ashbyhq.com/xero/74330560-633b-43a8-8beb-27187003f0a4","applyUrl":"https://jobs.ashbyhq.com/xero/74330560-633b-43a8-8beb-27187003f0a4/application","descriptionHtml":"The role & impact
As a CX Specialist, you will be a passionate Xero brand ambassador , responsible for providing timely, high-quality support and guidance to customers of all levels, from beginners to experts. This includes providing support for accounting and bookkeeping queries. You will make an impact by demonstrating empathy, actively listening, and delivering consistently high customer satisfaction across all contact channels.
The work requires resilience and adaptability. You will manage customer inquiries through to resolution, accurately recording case details in the case management system (e.g., Salesforce), and escalating unresolved issues appropriately while keeping customers informed. Success is measured by achieving quality and productivity targets and ensuring best-in-class customer experiences.
The team & how they connect
The Customer Experience (CX) team works collaboratively to provide proactive and reactive support to a diverse range of Xero users globally, including small business owners, bookkeepers, and accountants. They are dedicated to delighting customers and demonstrating the value Xero brings to their businesses , working 24/7 across various channels.
The team is currently working on
Providing high-quality support across all channels, such as phone, email, and chat.
Proactively engaging with customers to help them maximise the benefits of Xero.
Making proactive and reactive outbound calls to manage and resolve customer inquiries.
Staying up-to-date with Xero product changes, training, and accurately recording case details.
Where and how you can work
This team operates a hybrid working arrangement, requiring three days per week in the office. You will be able to work from home for the remaining two days. Please note, the initial training period for this role will require you to be fully in the office five days a week.
We are looking to add Customer Experience Specialists to our team who will work one of the following schedules:
Tuesday through Saturday, 11:30AM - 8PM
Monday through Friday, 11:30AM - 8PM
Please note that the anticipated start date will be in 26 October 2026. There will also be an evening pay supplement for shifts ending at 8:00 PM.
Here are some of the things we are looking for, for this role
You bring prior experience in a service environment, having demonstrated the ability to meet service levels and quality targets.
You possess proven problem-solving and resolution skills, showing commitment to following through and resolving customer problems.
You can communicate clearly and concisely, both written and verbally.
You will have comfort and confidence in making proactive and reactive outbound calls.
You demonstrate initiative, self-management skills, and flexibility, embracing challenges and adapting quickly to change.
You are a proven team player with a willingness to assist and collaborate with other team members.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role & impact\n\nAs a CX Specialist, you will be a passionate Xero brand ambassador , responsible for providing timely, high-quality support and guidance to customers of all levels, from beginners to experts. This includes providing support for accounting and bookkeeping queries. You will make an impact by demonstrating empathy, actively listening, and delivering consistently high customer satisfaction across all contact channels.\n\n \n\nThe work requires resilience and adaptability. You will manage customer inquiries through to resolution, accurately recording case details in the case management system (e.g., Salesforce), and escalating unresolved issues appropriately while keeping customers informed. Success is measured by achieving quality and productivity targets and ensuring best-in-class customer experiences.\n\n \n\nThe team & how they connect\n\nThe Customer Experience (CX) team works collaboratively to provide proactive and reactive support to a diverse range of Xero users globally, including small business owners, bookkeepers, and accountants. They are dedicated to delighting customers and demonstrating the value Xero brings to their businesses , working 24/7 across various channels.\n\n \n\nThe team is currently working on\n\n - Providing high-quality support across all channels, such as phone, email, and chat.\n\n - Proactively engaging with customers to help them maximise the benefits of Xero.\n\n - Making proactive and reactive outbound calls to manage and resolve customer inquiries.\n\n - Staying up-to-date with Xero product changes, training, and accurately recording case details.\n\n \n\nWhere and how you can work\n\nThis team operates a hybrid working arrangement, requiring three days per week in the office. You will be able to work from home for the remaining two days. Please note, the initial training period for this role will require you to be fully in the office five days a week.\n\n \n\nWe are looking to add Customer Experience Specialists to our team who will work one of the following schedules:\n\n - Tuesday through Saturday, 11:30AM - 8PM\n\n - Monday through Friday, 11:30AM - 8PM\n\nPlease note that the anticipated start date will be in 26 October 2026. There will also be an evening pay supplement for shifts ending at 8:00 PM.\n\n \n\nHere are some of the things we are looking for, for this role\n\n - You bring prior experience in a service environment, having demonstrated the ability to meet service levels and quality targets.\n\n - You possess proven problem-solving and resolution skills, showing commitment to following through and resolving customer problems.\n\n - You can communicate clearly and concisely, both written and verbally.\n\n - You will have comfort and confidence in making proactive and reactive outbound calls.\n\n - You demonstrate initiative, self-management skills, and flexibility, embracing challenges and adapting quickly to change.\n\n - You are a proven team player with a willingness to assist and collaborate with other team members.\n\n \n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"3531719f-3368-4246-94f7-c03f261c0701","title":"Lead Engineer- UK Tax","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"UK: Remote Worker","secondaryLocations":[],"publishedAt":"2026-07-10T17:53:16.226+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"London","addressCountry":"United Kingdom","addressLocality":"UK: Remote"}},"jobUrl":"https://jobs.ashbyhq.com/xero/3531719f-3368-4246-94f7-c03f261c0701","applyUrl":"https://jobs.ashbyhq.com/xero/3531719f-3368-4246-94f7-c03f261c0701/application","descriptionHtml":"You will collaborate with peers across Xero to create and deliver software to our customers. By modelling engineering excellence, you will support your team to grow their technical capability, improve development practices, and tackle open-ended architectural challenges.
Your work will directly shape the technical direction of the product group, breaking down silos and driving multi-year product or platform goals. Through data-driven decisions and smart simplification of complex systems, you will help solve customer problems effectively and release value early.
This cross-functional engineering team focuses on building and managing software that solves complex problems at scale. Working in a collaborative and safe environment, team members coordinate closely to align technical designs with broader architectural standards. Together, they foster a culture of ownership, experimentation, and feedback to deliver high-quality outcomes.
Refactoring complex, monolithic systems into secure, scalable distributed architectures
Optimising quality engineering practices, test-driven development (TDD), and deployment pipelines
Evolving engineering standards and frameworks to ensure long-term system reliability
This role offers a remote working environment designed to support collaboration and balance. If you prefer you can work hybrid from one of our modern office spaces, designated in-office boost days to connect with other teams in person.
You bring expertise in designing secure, scalable distributed systems and managing software at scale with proficiency in our core tech stack, including C#, React, AWS.
A background in coaching and mentoring engineers, helping them grow their technical capabilities, is essential.
You possess strong communication skills, with the ability to navigate complex technical ideas and build alignment.
Your growth mindset drives a passion for continuous learning, experimentation, and sharing technical knowledge.
An ability to lead incident responses, resolve failure patterns, and guide quality testing strategies will be highly valued.
You offer a collaborative approach to problem-solving, welcoming diverse perspectives and encouraging a healthy team culture.
Apply even if your experience isn't a perfect match!
At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"THE ROLE \n\nYou will collaborate with peers across Xero to create and deliver software to our customers. By modelling engineering excellence, you will support your team to grow their technical capability, improve development practices, and tackle open-ended architectural challenges.\n\nYour work will directly shape the technical direction of the product group, breaking down silos and driving multi-year product or platform goals. Through data-driven decisions and smart simplification of complex systems, you will help solve customer problems effectively and release value early.\n\n\n\n\nTHE TEAM \n\nThis cross-functional engineering team focuses on building and managing software that solves complex problems at scale. Working in a collaborative and safe environment, team members coordinate closely to align technical designs with broader architectural standards. Together, they foster a culture of ownership, experimentation, and feedback to deliver high-quality outcomes.\n\n\n\n\nTHE TEAM IS CURRENTLY WORKING ON\n\n - Refactoring complex, monolithic systems into secure, scalable distributed architectures\n\n - Optimising quality engineering practices, test-driven development (TDD), and deployment pipelines\n\n - Evolving engineering standards and frameworks to ensure long-term system reliability\n\n\n\n\nWHERE AND HOW YOU CAN WORK\n\nThis role offers a remote working environment designed to support collaboration and balance. If you prefer you can work hybrid from one of our modern office spaces, designated in-office boost days to connect with other teams in person. \n\n\n\n\n\n\nHERE ARE SOME OF THE THINGS WE ARE LOOKING FOR\n\n - You bring expertise in designing secure, scalable distributed systems and managing software at scale with proficiency in our core tech stack, including C#, React, AWS.\n\n - A background in coaching and mentoring engineers, helping them grow their technical capabilities, is essential.\n\n - You possess strong communication skills, with the ability to navigate complex technical ideas and build alignment.\n\n - Your growth mindset drives a passion for continuous learning, experimentation, and sharing technical knowledge.\n\n - An ability to lead incident responses, resolve failure patterns, and guide quality testing strategies will be highly valued.\n\n - You offer a collaborative approach to problem-solving, welcoming diverse perspectives and encouraging a healthy team culture.\n\n\n\nApply even if your experience isn't a perfect match! \n\nAt Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"bcf738b7-203d-4636-809c-48f5601375f4","title":"Lead Engineer- Syft","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"UK: London (7 Devonshire Square)","secondaryLocations":[{"location":"UK: Remote Worker","address":{"postalAddress":{"addressRegion":"London","addressCountry":"United Kingdom","addressLocality":"UK: Remote"}}}],"publishedAt":"2026-07-10T17:59:05.217+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/xero/bcf738b7-203d-4636-809c-48f5601375f4","applyUrl":"https://jobs.ashbyhq.com/xero/bcf738b7-203d-4636-809c-48f5601375f4/application","descriptionHtml":"You will collaborate with peers across Xero to create and deliver software to our customers. By modelling engineering excellence, you will support your team to grow their technical capability, improve development practices, and tackle open-ended architectural challenges.
Your work will directly shape the technical direction of the product group, breaking down silos and driving multi-year product or platform goals. Through data-driven decisions and smart simplification of complex systems, you will help solve customer problems effectively and release value early.
This cross-functional engineering team focuses on building and managing software that solves complex problems at scale. Working in a collaborative and safe environment, team members coordinate closely to align technical designs with broader architectural standards. Together, they foster a culture of ownership, experimentation, and feedback to deliver high-quality outcomes.
The Syft UK pod is working on high-impact reporting and insights engineering across Xero. Current work includes Budgets API and Reporting integration, the Benchmarking rebuild, and resilience improvements to the Syft-X API as demand grows from both customer-facing experiences and internal consumers.
As a Lead Engineer, you’ll be a hands-on technical leader: setting direction, supporting engineers to deliver well, and improving how the team works across design, delivery, deployment and support. You’ll help us build smaller, safer changes, strengthen operational visibility, and reduce dependency on a small number of people for critical knowledge and production work
This role offers a remote working environment designed to support collaboration and balance. If you prefer you can work hybrid from one of our modern office spaces, designated in-office boost days to connect with other teams in person.
You bring expertise in designing secure, scalable distributed systems and managing software at scale with proficiency in our core tech stack, Node js, AWS.
A background in coaching and mentoring engineers, helping them grow their technical capabilities, is essential.
You possess strong communication skills, with the ability to navigate complex technical ideas and build alignment.
Your growth mindset drives a passion for continuous learning, experimentation, and sharing technical knowledge.
An ability to lead incident responses, resolve failure patterns, and guide quality testing strategies will be highly valued.
You offer a collaborative approach to problem-solving, welcoming diverse perspectives and encouraging a healthy team culture.
Apply even if your experience isn't a perfect match!
At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"THE ROLE \n\nYou will collaborate with peers across Xero to create and deliver software to our customers. By modelling engineering excellence, you will support your team to grow their technical capability, improve development practices, and tackle open-ended architectural challenges.\n\nYour work will directly shape the technical direction of the product group, breaking down silos and driving multi-year product or platform goals. Through data-driven decisions and smart simplification of complex systems, you will help solve customer problems effectively and release value early.\n\n\n\n\nTHE TEAM \n\nThis cross-functional engineering team focuses on building and managing software that solves complex problems at scale. Working in a collaborative and safe environment, team members coordinate closely to align technical designs with broader architectural standards. Together, they foster a culture of ownership, experimentation, and feedback to deliver high-quality outcomes.\n\n\n\n\nTHE TEAM IS CURRENTLY WORKING ON\n\nThe Syft UK pod is working on high-impact reporting and insights engineering across Xero. Current work includes Budgets API and Reporting integration, the Benchmarking rebuild, and resilience improvements to the Syft-X API as demand grows from both customer-facing experiences and internal consumers.\n\n\nAs a Lead Engineer, you’ll be a hands-on technical leader: setting direction, supporting engineers to deliver well, and improving how the team works across design, delivery, deployment and support. You’ll help us build smaller, safer changes, strengthen operational visibility, and reduce dependency on a small number of people for critical knowledge and production work\n\n\n\n\nWHERE AND HOW YOU CAN WORK\n\nThis role offers a remote working environment designed to support collaboration and balance. If you prefer you can work hybrid from one of our modern office spaces, designated in-office boost days to connect with other teams in person. \n\n\n\n\n\n\nHERE ARE SOME OF THE THINGS WE ARE LOOKING FOR\n\n - You bring expertise in designing secure, scalable distributed systems and managing software at scale with proficiency in our core tech stack, Node js, AWS.\n\n - A background in coaching and mentoring engineers, helping them grow their technical capabilities, is essential.\n\n - You possess strong communication skills, with the ability to navigate complex technical ideas and build alignment.\n\n - Your growth mindset drives a passion for continuous learning, experimentation, and sharing technical knowledge.\n\n - An ability to lead incident responses, resolve failure patterns, and guide quality testing strategies will be highly valued.\n\n - You offer a collaborative approach to problem-solving, welcoming diverse perspectives and encouraging a healthy team culture.\n\n\n\nApply even if your experience isn't a perfect match! \n\nAt Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"7752e497-f087-49b6-abb7-4279effc3145","title":"Staff Machine Learning Engineer ","department":"Data, AI & Machine Learning","team":"Data, AI & Machine Learning","employmentType":"FullTime","location":"CAN: Vancouver (333 Seymour St)","secondaryLocations":[{"location":"CAN: Vancouver (333 Seymour St)","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}}}],"publishedAt":"2026-07-17T19:28:31.309+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}},"jobUrl":"https://jobs.ashbyhq.com/xero/7752e497-f087-49b6-abb7-4279effc3145","applyUrl":"https://jobs.ashbyhq.com/xero/7752e497-f087-49b6-abb7-4279effc3145/application","descriptionHtml":"The role / impact
In this role, you will play a critical part in designing, building, and deploying backend generative AI solutions that power automated, intelligent workflows. You will take ambiguous, complex R&D problems and convert them into production-ready software, ensuring our models are robust, scalable, and secure.
Your engineering expertise will directly shape our machine learning architecture, ensuring the team maintains absolute ownership of the production-grade code that moves into deployment. By championing technical excellence and acting as a role model, you will drive clarity across teams and elevate our overall technical capabilities.
The team / how they connect
You will join the AI North America team, a highly collaborative and innovative group of around 40 people working remotely across Canada and the US in the PST timezone. The team consists of applied scientists and engineers who work together closely on cutting-edge Agentic AI implementations within an agile framework. Together, you will focus on building AI-native user experiences and driving technical clarity in a supportive environment.
The team is currently working on
Developing JAX 3.0, transitioning our chatbot into a next-generation, AI-native platform for work
Building the infrastructure and workflows required for agentic performance and evaluation
Evaluating, rewriting, and adapting models into production-grade backend solutions
Optimising our core technical stack which includes Python, AWS, Kubernetes, PydanticAI, and Temporal
Where and how you can work
This is a fully remote position within Canada, with a preference for candidates based in Vancouver, though Toronto is also an acceptable location if you are willing to work in Pacific Standard Time (PST). Our team connects primarily through virtual meetings and Slack. While you will enjoy full remote flexibility, you will also have access to our modern office spaces for intentional collaboration and scheduled team boost days.
Here are some of the things we are looking for
A strong background in building highly scalable backend engineering solutions in cloud environments
The ability to independently navigate ambiguity and translate complex challenges into clear, working technical solutions
Curious and fluent with AI tools, knowing how to leverage them to accelerate research and development without compromising on code quality
A deep sense of ownership and understanding of code, with a commitment to maintaining 100% accountability for everything moved into production
Excellent communication skills to align effectively with product managers, project managers, and R&D leaders across the business
Familiarity with Python, Kubernetes, GenAI, machine learning concepts, or frontend interfaces would be a welcome addition to the team
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
At Xero, we value the impact and skills you bring to the team. We believe in a Total Package philosophy - ensuring your value is recognized through a holistic lens that includes base salary, performance incentives, and world-class benefits.
The expected base salary range for this role is $195,000 - $235,000 CAD.
Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.
In addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:
Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.
Comprehensive Benefits: World-class health, wellness, and retirement programs. Xero Perks including Wellbeing days, generous leave, and dedicated professional development budgets.
This is a posting for an existing vacancy.
Xero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken.
","descriptionPlain":"The role / impact\n\nIn this role, you will play a critical part in designing, building, and deploying backend generative AI solutions that power automated, intelligent workflows. You will take ambiguous, complex R&D problems and convert them into production-ready software, ensuring our models are robust, scalable, and secure.\n\nYour engineering expertise will directly shape our machine learning architecture, ensuring the team maintains absolute ownership of the production-grade code that moves into deployment. By championing technical excellence and acting as a role model, you will drive clarity across teams and elevate our overall technical capabilities.\n\n\n\nThe team / how they connect\n\nYou will join the AI North America team, a highly collaborative and innovative group of around 40 people working remotely across Canada and the US in the PST timezone. The team consists of applied scientists and engineers who work together closely on cutting-edge Agentic AI implementations within an agile framework. Together, you will focus on building AI-native user experiences and driving technical clarity in a supportive environment.\n\n\n\nThe team is currently working on\n\n - Developing JAX 3.0, transitioning our chatbot into a next-generation, AI-native platform for work\n\n - Building the infrastructure and workflows required for agentic performance and evaluation\n\n - Evaluating, rewriting, and adapting models into production-grade backend solutions\n\n - Optimising our core technical stack which includes Python, AWS, Kubernetes, PydanticAI, and Temporal\n\n\n\nWhere and how you can work\n\nThis is a fully remote position within Canada, with a preference for candidates based in Vancouver, though Toronto is also an acceptable location if you are willing to work in Pacific Standard Time (PST). Our team connects primarily through virtual meetings and Slack. While you will enjoy full remote flexibility, you will also have access to our modern office spaces for intentional collaboration and scheduled team boost days.\n\n\n\nHere are some of the things we are looking for\n\n - A strong background in building highly scalable backend engineering solutions in cloud environments\n\n - The ability to independently navigate ambiguity and translate complex challenges into clear, working technical solutions\n\n - Curious and fluent with AI tools, knowing how to leverage them to accelerate research and development without compromising on code quality\n\n - A deep sense of ownership and understanding of code, with a commitment to maintaining 100% accountability for everything moved into production\n\n - Excellent communication skills to align effectively with product managers, project managers, and R&D leaders across the business\n\n - Familiarity with Python, Kubernetes, GenAI, machine learning concepts, or frontend interfaces would be a welcome addition to the team\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.\n\n\n\nAt Xero, we value the impact and skills you bring to the team. We believe in a Total Package philosophy - ensuring your value is recognized through a holistic lens that includes base salary, performance incentives, and world-class benefits.\n\n\n\nThe expected base salary range for this role is $195,000 - $235,000 CAD.\n\nIndividual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.\n\nIn addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:\n\n - Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.\n\n - Comprehensive Benefits: World-class health, wellness, and retirement programs. Xero Perks https://careers.xero.com/inside-xero/benefits-wellbeing/ including Wellbeing days, generous leave, and dedicated professional development budgets.\n\nThis is a posting for an existing vacancy.\n\nXero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken."},{"id":"f5566a9d-09ca-4047-badf-b8382f34f822","title":"Principal Engineer","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"CAN: Vancouver (333 Seymour St)","secondaryLocations":[],"publishedAt":"2026-08-10T04:42:55.752+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}},"jobUrl":"https://jobs.ashbyhq.com/xero/f5566a9d-09ca-4047-badf-b8382f34f822","applyUrl":"https://jobs.ashbyhq.com/xero/f5566a9d-09ca-4047-badf-b8382f34f822/application","descriptionHtml":"The role & impact
You will work in collaboration with multiple engineering teams across the product group to guide, inspire, and elevate technical excellence. Shaping group-wide technical strategy, you will bridge organizational boundaries and partner with senior leaders to turn complex requirements into scalable, resilient software solutions.
Through data-driven decision-making, you will guide architectural direction, elevate engineering practices, and mentor technical talent. Your focus will be on solving large-scale systems challenges while enabling teams to deliver value to small businesses safely, securely, and swiftly.
The team & how they connect
You will join a cross-functional engineering collective made up of product management, architecture, and core delivery teams. Together, the group collaborates to build robust cloud-native applications, sharing knowledge through active communities of practice. The team works in a supportive, high-trust environment where open communication, continuous learning, and continuous improvement drive day-to-day work.
Initially, the role will focus on
Modern cloud platforms, automated CI/CD pipelines, and microservice architectures
Refactoring legacy services and enhancing system scalability, performance, and security standards
Defining portfolio-wide technical frameworks, SLOs, and strategies to quantify and address technical debt
Mentoring lead engineers and driving cross-team quality practices to simplify complex engineering workflows
Where and how you can work
We offer a flexible, hybrid working style that balances working from home with intentional in-person collaboration. You will have access to our modern, vibrant office spaces to connect with colleagues during key team moments and boost days, while having the flexibility to structure your work in a way that supports your productivity and personal balance.
Here are some of the things we are looking for
Demonstrated leadership in guiding large-scale cloud native software projects to successful delivery
Proven success mentoring engineers and fostering inclusive, psychologically safe team environments
Strong ability to shape long-term architectural vision while effectively balancing technical debt with product delivery
Expertise in automating delivery tooling, establishing quality standards, and refining operational metrics
Skilled at communicating nuanced technical concepts clearly to both technical teams and executive leaders
Compensation & Total Rewards
At Xero, we value the impact and skills you bring to the team. We believe in a Total Package philosophy - ensuring your value is recognized through a holistic lens that includes base salary, performance incentives, and world-class benefits.
The expected base salary range for this role is $227,700 - $284,600 CAD.
Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.
In addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:
Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.
Comprehensive Benefits: World-class health, wellness, and retirement programs. Xero Perks including Wellbeing days, generous leave, and dedicated professional development budgets.
This is a posting for an existing vacancy.
Xero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role & impact\n\nYou will work in collaboration with multiple engineering teams across the product group to guide, inspire, and elevate technical excellence. Shaping group-wide technical strategy, you will bridge organizational boundaries and partner with senior leaders to turn complex requirements into scalable, resilient software solutions.\n\nThrough data-driven decision-making, you will guide architectural direction, elevate engineering practices, and mentor technical talent. Your focus will be on solving large-scale systems challenges while enabling teams to deliver value to small businesses safely, securely, and swiftly.\n\nThe team & how they connect\n\nYou will join a cross-functional engineering collective made up of product management, architecture, and core delivery teams. Together, the group collaborates to build robust cloud-native applications, sharing knowledge through active communities of practice. The team works in a supportive, high-trust environment where open communication, continuous learning, and continuous improvement drive day-to-day work.\n\nInitially, the role will focus on\n\n - Modern cloud platforms, automated CI/CD pipelines, and microservice architectures\n\n - Refactoring legacy services and enhancing system scalability, performance, and security standards\n\n - Defining portfolio-wide technical frameworks, SLOs, and strategies to quantify and address technical debt\n\n - Mentoring lead engineers and driving cross-team quality practices to simplify complex engineering workflows\n\nWhere and how you can work\n\nWe offer a flexible, hybrid working style that balances working from home with intentional in-person collaboration. You will have access to our modern, vibrant office spaces to connect with colleagues during key team moments and boost days, while having the flexibility to structure your work in a way that supports your productivity and personal balance.\n\nHere are some of the things we are looking for\n\n - Demonstrated leadership in guiding large-scale cloud native software projects to successful delivery\n\n - Proven success mentoring engineers and fostering inclusive, psychologically safe team environments\n\n - Strong ability to shape long-term architectural vision while effectively balancing technical debt with product delivery\n\n - Expertise in automating delivery tooling, establishing quality standards, and refining operational metrics\n\n - Skilled at communicating nuanced technical concepts clearly to both technical teams and executive leaders\n\nCompensation & Total Rewards\n\nAt Xero, we value the impact and skills you bring to the team. We believe in a Total Package philosophy - ensuring your value is recognized through a holistic lens that includes base salary, performance incentives, and world-class benefits.\n\n\nThe expected base salary range for this role is $227,700 - $284,600 CAD.\n\n \n\nIndividual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.\n\nIn addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:\n\n - Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.\n\n - Comprehensive Benefits: World-class health, wellness, and retirement programs. Xero Perks https://careers.xero.com/inside-xero/benefits-wellbeing/ including Wellbeing days, generous leave, and dedicated professional development budgets.\n\nThis is a posting for an existing vacancy.\n\nXero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken.\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"b58593d2-a1c2-42ff-b617-b6d924112693","title":"Senior Strategic Finance Manager","department":"Finance","team":"Finance","employmentType":"FullTime","location":"UK: London (7 Devonshire Square)","secondaryLocations":[],"publishedAt":"2026-07-14T18:16:28.793+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/xero/b58593d2-a1c2-42ff-b617-b6d924112693","applyUrl":"https://jobs.ashbyhq.com/xero/b58593d2-a1c2-42ff-b617-b6d924112693/application","descriptionHtml":"We’re looking for a Senior Strategic Finance Manager to be the key finance partner to Xero’s UK go-to-market (GTM) organisation.
You’ll work closely with UK and Global leaders to improve commercial decision-making, improve visibility of performance, and ensure resources are directed to the highest-value opportunities.
You’ll lead planning, forecasting, performance analysis, and scenario modelling across the UK GTM organisation, bringing financial rigour and commercial judgement to decisions on growth, investment, and execution.
This role suits someone who enjoys operating close to revenue teams, is comfortable working through ambiguity, and can turn analysis into action.
You will help the UK leadership team make better, faster, and more commercially grounded decisions.
You’ll do that by creating clarity on performance, improving planning and forecasting, and building robust analysis that helps the business evaluate trade-offs with confidence. You’ll be expected to challenge assumptions, surface risks early, and focus attention on the choices that will have the biggest impact on growth and efficiency.
Over time, you’ll become a trusted finance partner to senior stakeholders and a key contributor to how Xero prioritises investment and delivers performance in the UK.
Partner with UK GTM and global finance leaders to translate commercial priorities into clear financial plans, targets, and trade-offs.
Lead the UK planning cycle, including annual budgets, rolling forecasts and longer-range planning.
Analyse business performance across revenue, cost, productivity and profitability, identifying the drivers behind results, risks and opportunities.
Build and maintain robust financial models to support investment decisions, scenario planning, resource allocation and business cases.
Provide clear, practical insight that helps leaders understand both financial and operational performance.
Strengthen performance reporting so leaders receive timely insight that supports action, rather than simply more data.
Support decisions on operating expenditure and headcount, helping ensure investment remains aligned to strategic priorities.
Evaluate commercial opportunities and GTM initiatives with rigorous analysis, clear assumptions, and practical recommendations.
Improve finance processes, models and reporting so they are scalable, reliable and useful for decision-making.
Build strong relationships across finance and the wider business, using credibility and sound judgement to influence outcomes.
Identify opportunities to improve finance processes, models and reporting through better use of data, automation and AI-enabled tools.
To be successful in this role, you will have:
8+ years’ experience in strategic, commercial or GTM finance, FP&A, strategy consulting or investment banking, with a track record of using rigorous analysis to inform planning, investment or commercial decisions in a complex business environment.
Experience partnering with senior GTM, commercial, or regional business leaders and influencing decisions through financial analysis and commercial insight.
Strong financial modelling skills, including scenario analysis, investment evaluation and business cases.
Digital and AI fluency: You are comfortable using modern data, automation and AI-enabled tools to improve the speed, quality and scalability of financial analysis, modelling and reporting.
Strong performance-analysis skills, with the ability to identify what is driving results rather than simply report them.
The ability to explain complex financial issues clearly and turn them into practical options and recommendations.
Strong commercial judgement and the confidence to challenge assumptions constructively.
The ability to balance strategic thinking with hands-on analytical work and follow-through.
Clear communication skills across operational, technical and executive audiences.
Experience in a high-growth technology or SaaS environment.
Experience supporting a regional leadership team or market-level P&L.
A professional qualification such as ACA, CFA or CPA.
Experience using data visualisation or reporting tools to communicate insights clearly.
UK leaders have a clear, actionable view of performance, risks and opportunities.
Planning and forecasting are robust, transparent and useful for decision-making.
GTM investment, resourcing and commercial decisions are supported by rigorous analysis and clear recommendations.
Risks and delivery trade-offs are surfaced early and discussed openly.
Reporting and models are trusted, scalable and fit for senior decision-making.
You are seen as a credible finance partner who brings constructive challenges and practical solutions.
Cost discipline improves while protecting strategic priorities.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Join a Great Place to Work-Certified™ company where your voice matters.
","descriptionPlain":"THE ROLE\n\nWe’re looking for a Senior Strategic Finance Manager to be the key finance partner to Xero’s UK go-to-market (GTM) organisation.\n\nYou’ll work closely with UK and Global leaders to improve commercial decision-making, improve visibility of performance, and ensure resources are directed to the highest-value opportunities.\n\nYou’ll lead planning, forecasting, performance analysis, and scenario modelling across the UK GTM organisation, bringing financial rigour and commercial judgement to decisions on growth, investment, and execution.\n\nThis role suits someone who enjoys operating close to revenue teams, is comfortable working through ambiguity, and can turn analysis into action.\n\n\n\n\nHOW YOU’LL MAKE AN IMPACT\n\nYou will help the UK leadership team make better, faster, and more commercially grounded decisions.\n\nYou’ll do that by creating clarity on performance, improving planning and forecasting, and building robust analysis that helps the business evaluate trade-offs with confidence. You’ll be expected to challenge assumptions, surface risks early, and focus attention on the choices that will have the biggest impact on growth and efficiency.\n\nOver time, you’ll become a trusted finance partner to senior stakeholders and a key contributor to how Xero prioritises investment and delivers performance in the UK.\n\n\n\n\nWHAT YOU’LL DO\n\n - Partner with UK GTM and global finance leaders to translate commercial priorities into clear financial plans, targets, and trade-offs.\n\n - Lead the UK planning cycle, including annual budgets, rolling forecasts and longer-range planning.\n\n - Analyse business performance across revenue, cost, productivity and profitability, identifying the drivers behind results, risks and opportunities.\n\n - Build and maintain robust financial models to support investment decisions, scenario planning, resource allocation and business cases.\n\n - Provide clear, practical insight that helps leaders understand both financial and operational performance.\n\n - Strengthen performance reporting so leaders receive timely insight that supports action, rather than simply more data.\n\n - Support decisions on operating expenditure and headcount, helping ensure investment remains aligned to strategic priorities.\n\n - Evaluate commercial opportunities and GTM initiatives with rigorous analysis, clear assumptions, and practical recommendations.\n\n - Improve finance processes, models and reporting so they are scalable, reliable and useful for decision-making.\n\n - Build strong relationships across finance and the wider business, using credibility and sound judgement to influence outcomes.\n\n - Identify opportunities to improve finance processes, models and reporting through better use of data, automation and AI-enabled tools.\n\n\nWHAT YOU’LL BRING WITH YOU\n\nTo be successful in this role, you will have:\n\n - 8+ years’ experience in strategic, commercial or GTM finance, FP&A, strategy consulting or investment banking, with a track record of using rigorous analysis to inform planning, investment or commercial decisions in a complex business environment.\n\n - Experience partnering with senior GTM, commercial, or regional business leaders and influencing decisions through financial analysis and commercial insight.\n\n - Strong financial modelling skills, including scenario analysis, investment evaluation and business cases.\n\n - Digital and AI fluency: You are comfortable using modern data, automation and AI-enabled tools to improve the speed, quality and scalability of financial analysis, modelling and reporting.\n\n - Strong performance-analysis skills, with the ability to identify what is driving results rather than simply report them.\n\n - The ability to explain complex financial issues clearly and turn them into practical options and recommendations.\n\n - Strong commercial judgement and the confidence to challenge assumptions constructively.\n\n - The ability to balance strategic thinking with hands-on analytical work and follow-through.\n\n - Clear communication skills across operational, technical and executive audiences.\n\n\nNICE TO HAVE\n\n - Experience in a high-growth technology or SaaS environment.\n\n - Experience supporting a regional leadership team or market-level P&L.\n\n - A professional qualification such as ACA, CFA or CPA.\n\n - Experience using data visualisation or reporting tools to communicate insights clearly.\n\n\nWHAT SUCCESS LOOKS LIKE\n\n - UK leaders have a clear, actionable view of performance, risks and opportunities.\n\n - Planning and forecasting are robust, transparent and useful for decision-making.\n\n - GTM investment, resourcing and commercial decisions are supported by rigorous analysis and clear recommendations.\n\n - Risks and delivery trade-offs are surfaced early and discussed openly.\n\n - Reporting and models are trusted, scalable and fit for senior decision-making.\n\n - You are seen as a credible finance partner who brings constructive challenges and practical solutions.\n\n - Cost discipline improves while protecting strategic priorities.\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.\n\nJoin a Great Place to Work-Certified™ company where your voice matters."},{"id":"4b0a9763-af78-4b64-8d67-401b5f0f2958","title":"Business Growth Specialist","department":"Revenue","team":"Revenue","employmentType":"FullTime","location":"AU: Sydney (45 Clarence St)","secondaryLocations":[],"publishedAt":"2026-08-27T05:45:04.148+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"New South Wales","addressCountry":"Australia","addressLocality":"Sydney"}},"jobUrl":"https://jobs.ashbyhq.com/xero/4b0a9763-af78-4b64-8d67-401b5f0f2958","applyUrl":"https://jobs.ashbyhq.com/xero/4b0a9763-af78-4b64-8d67-401b5f0f2958/application","descriptionHtml":"The role & it's impact:
In this role you will drive measurable growth by creating new revenue streams across small and medium business accounts. Through high-volume outreach, you will introduce key product integrations to existing customers, helping them streamline their operations and unlock platform value.
By connecting clients to advanced financial tools, you will increase product penetration while delivering strong commercial outcomes. Your proactive efforts will directly support our customer success strategy while helping small businesses thrive with Xero.
The team & how they connect:
You will join a focused team dedicated to expanding small business adoption across the country. The team works closely alongside Marketing, Data Science, and the wider Customer Success team to turn customer insights into effective outbound campaigns. Together, they combine data-driven curated targets with high-energy engagement to expand our ecosystem footprint.
Initially, the role will focus on:
Executing high-volume outbound campaigns to engage assigned small business accounts.
Promoting integrated payment and financial solutions including Stripe and GoCardless.
Managing conversion pipelines using curated account lists provided by data science teams.
Applying structured sales methodologies to track metrics and achieve target goals.
Maintain Salesforce records and provide insights to optimise messaging and conversions
Where and how you can work:
This role is based in either Melbourne or Sydney. Xero supports flexible working environments with modern office spaces designed for collaboration and connection. You will enjoy a hybrid work pattern, balancing focused work from home with regular collaborative boost days in the office to connect with the team around you.
Here are some of the things we are looking for:
Direct experience in sales, customer success or business development roles with a focus on active outbound prospecting and building pipelines.
Comfort operating in a fast-paced environment while meeting consistent activity and target metrics.
Strong consultative communication skills to uncover customer needs and explain product benefits clearly.
Proven track record of pipeline management and tracking conversion metrics in CRM systems like Salesforce.
A self-motivated approach to sales activity combined with a collaborative mindset to share best practices with your team.
At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team so we encourage you to apply even if your experience isn't a perfect match!
","descriptionPlain":"The role & it's impact:\n\nIn this role you will drive measurable growth by creating new revenue streams across small and medium business accounts. Through high-volume outreach, you will introduce key product integrations to existing customers, helping them streamline their operations and unlock platform value.\n\n\nBy connecting clients to advanced financial tools, you will increase product penetration while delivering strong commercial outcomes. Your proactive efforts will directly support our customer success strategy while helping small businesses thrive with Xero. \n\n\n\n\nThe team & how they connect:\n\nYou will join a focused team dedicated to expanding small business adoption across the country. The team works closely alongside Marketing, Data Science, and the wider Customer Success team to turn customer insights into effective outbound campaigns. Together, they combine data-driven curated targets with high-energy engagement to expand our ecosystem footprint.\n\n\n\n\nInitially, the role will focus on:\n\n - Executing high-volume outbound campaigns to engage assigned small business accounts.\n\n - Promoting integrated payment and financial solutions including Stripe and GoCardless.\n\n - Managing conversion pipelines using curated account lists provided by data science teams.\n\n - Applying structured sales methodologies to track metrics and achieve target goals.\n\n - Maintain Salesforce records and provide insights to optimise messaging and conversions\n \n \n \n\nWhere and how you can work: \n\nThis role is based in either Melbourne or Sydney. Xero supports flexible working environments with modern office spaces designed for collaboration and connection. You will enjoy a hybrid work pattern, balancing focused work from home with regular collaborative boost days in the office to connect with the team around you. \n\n\n\n\nHere are some of the things we are looking for:\n\n - Direct experience in sales, customer success or business development roles with a focus on active outbound prospecting and building pipelines.\n\n - Comfort operating in a fast-paced environment while meeting consistent activity and target metrics.\n\n - Strong consultative communication skills to uncover customer needs and explain product benefits clearly.\n\n - Proven track record of pipeline management and tracking conversion metrics in CRM systems like Salesforce.\n\n - A self-motivated approach to sales activity combined with a collaborative mindset to share best practices with your team.\n \n \n\nAt Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team so we encourage you to apply even if your experience isn't a perfect match! "},{"id":"ffdd6429-8dd6-465e-9881-48dbe0c53b7d","title":"Software Engineer","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"NZ: Remote Worker","secondaryLocations":[],"publishedAt":"2026-07-29T04:33:12.675+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Wellington","addressCountry":"New Zealand","addressLocality":"NZ: Remote"}},"jobUrl":"https://jobs.ashbyhq.com/xero/ffdd6429-8dd6-465e-9881-48dbe0c53b7d","applyUrl":"https://jobs.ashbyhq.com/xero/ffdd6429-8dd6-465e-9881-48dbe0c53b7d/application","descriptionHtml":"The role / impact
You will contribute to creating and delivering software applications that support our product ecosystem, helping solve complex engineering problems at scale. By designing resilient systems, automating manual processes, and using data-driven insights, you will help release software improvements early to ensure a quality customer experience.
Your focus will center on building scalable features, triaging issues, and participating in continuous delivery practices. Working alongside cross-functional team members, you will help maintain technical excellence, contribute to code reviews, and support incident response efforts to ensure reliable service delivery.
The team & how they connect
Our engineering teams bring together professionals across diverse domain areas to build, support, and scale our global software products. You will work closely with software engineers, product managers, and technical leads to align daily sprint work with broader engineering goals. The team maintains a collaborative, quality-first environment focused on shared ownership, technical growth, and proactive problem-solving.
Initially, you will focus on
Developing robust features and backend services using modern programming frameworks and libraries.
Modernising core architecture through pattern-based designs, event-driven systems, and micro-frontend structures.
Building automated tests to verify code quality across risk areas and technical acceptance criteria.
Utilizing automated deployment pipelines, cloud infrastructure tools, and productivity assistants to streamline releases.
Where and how you can work
This role offers options for remote or hybrid working setups depending on your location, with modern team hub locations available to foster connection. You will have access to digital tools and collaborative routines that enable clear communication, structured sprint alignment, and a balanced day-to-day routine.
Here are some of the things we are looking for
Experience across software development stacks, including proficient use of modern programming languages and web technologies.
Strong abilities in debugging across technical stacks and applying resilient design patterns to application architecture.
An interest in expanding technical capabilities, exploring automated tooling, and using software assistants to accelerate daily workflow.
Familiarity with building and maintaining clear documentation for application programming interfaces.
Practice with automated testing methods, continuous integration, and disciplined deployment techniques.
Great collaborative communication skills with an eagerness to share technical knowledge and contribute positively to team culture.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role / impact\n\nYou will contribute to creating and delivering software applications that support our product ecosystem, helping solve complex engineering problems at scale. By designing resilient systems, automating manual processes, and using data-driven insights, you will help release software improvements early to ensure a quality customer experience.\n\nYour focus will center on building scalable features, triaging issues, and participating in continuous delivery practices. Working alongside cross-functional team members, you will help maintain technical excellence, contribute to code reviews, and support incident response efforts to ensure reliable service delivery.\n\nThe team & how they connect\n\nOur engineering teams bring together professionals across diverse domain areas to build, support, and scale our global software products. You will work closely with software engineers, product managers, and technical leads to align daily sprint work with broader engineering goals. The team maintains a collaborative, quality-first environment focused on shared ownership, technical growth, and proactive problem-solving.\n\nInitially, you will focus on\n\n - Developing robust features and backend services using modern programming frameworks and libraries.\n\n - Modernising core architecture through pattern-based designs, event-driven systems, and micro-frontend structures.\n\n - Building automated tests to verify code quality across risk areas and technical acceptance criteria.\n\n - Utilizing automated deployment pipelines, cloud infrastructure tools, and productivity assistants to streamline releases.\n\nWhere and how you can work\n\nThis role offers options for remote or hybrid working setups depending on your location, with modern team hub locations available to foster connection. You will have access to digital tools and collaborative routines that enable clear communication, structured sprint alignment, and a balanced day-to-day routine.\n\nHere are some of the things we are looking for\n\n - Experience across software development stacks, including proficient use of modern programming languages and web technologies.\n\n - Strong abilities in debugging across technical stacks and applying resilient design patterns to application architecture.\n\n - An interest in expanding technical capabilities, exploring automated tooling, and using software assistants to accelerate daily workflow.\n\n - Familiarity with building and maintaining clear documentation for application programming interfaces.\n\n - Practice with automated testing methods, continuous integration, and disciplined deployment techniques.\n\n - Great collaborative communication skills with an eagerness to share technical knowledge and contribute positively to team culture.\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"eba2b57b-e6ba-4e6d-9251-062a60c339fd","title":"Senior People Analytics Manager (12 month fixed term)","department":"Finance","team":"Finance","employmentType":"FullTime","location":"NZ: Auckland: Xero 4 (96 St Georges Bay Rd, Level 2 & 3)","secondaryLocations":[],"publishedAt":"2026-07-24T02:52:43.095+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Auckland","addressCountry":"New Zealand","addressLocality":"Parnell"}},"jobUrl":"https://jobs.ashbyhq.com/xero/eba2b57b-e6ba-4e6d-9251-062a60c339fd","applyUrl":"https://jobs.ashbyhq.com/xero/eba2b57b-e6ba-4e6d-9251-062a60c339fd/application","descriptionHtml":"At Xero, we make running a business beautiful, and behind every decision we make for small businesses sits data we trust. This role is where that trust gets built for our HR (People Experience) function. As a People Insights Manager, you'll be the primary analytical partner to HR leadership, creating a single, trusted view of Operational Health that spans workforce health, engagement, talent flows, capacity and productivity, and people related risk.
You'll translate complex people data, including Workday, survey, talent and reward data, into clear, actionable recommendations that shape how Xero plans its workforce. You'll set the standard for how we partner with HR leaders on people analytics, while staying hands on with the data and models that make it possible.
You'll sit within G&A Data & Analytics, the team that mobilises trusted data so Finance, HR, Legal, Risk and other corporate functions can make faster, better decisions. This role is dedicated to People Teams, working closely with HR leadership, Finance and G&A Data & Analytics Engineering to build a shared, consistent view of how Xero's people and resources are performing.
Building a single, trusted suite of People performance views, including scorecards, workforce dashboards and engagement reporting
Defining clear metric definitions and guardrails for People KPIs such as headcount, hiring, attrition, mobility and engagement, in partnership with HR and Finance
Embedding workforce and people metrics into G&A planning, budgeting and forecasting cycles
Lifting data literacy and self-service capability across HR, so teams spend less time wrangling data and more time acting on it
This role is based in New Zealand, working in a hybrid model that combines in office collaboration with the flexibility to work from home. Our boost days bring the team together in person for connection and collaborative work, with the rest of the week flexible to suit how you work best.
A strong analytics and data background, with the ability to connect complex people and workforce data to commercial and organisational context
You've framed ambiguous people problems before and know how to turn them into clear hypotheses and analytical approaches
Comfortable engaging and challenging senior leaders, and able to translate complex insights into simple, compelling terms
Familiarity with HR domains such as workforce planning, org design, talent and mobility, engagement analytics and diversity and inclusion
Hands-on experience with large, complex datasets on modern cloud platforms, along with BI tools such as Tableau
A collaborative approach, with a track record of working across HR, Finance, Product & Technology, Legal and Risk to deliver shared outcomes
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"THE ROLE / IMPACT\n\nAt Xero, we make running a business beautiful, and behind every decision we make for small businesses sits data we trust. This role is where that trust gets built for our HR (People Experience) function. As a People Insights Manager, you'll be the primary analytical partner to HR leadership, creating a single, trusted view of Operational Health that spans workforce health, engagement, talent flows, capacity and productivity, and people related risk.\n\nYou'll translate complex people data, including Workday, survey, talent and reward data, into clear, actionable recommendations that shape how Xero plans its workforce. You'll set the standard for how we partner with HR leaders on people analytics, while staying hands on with the data and models that make it possible.\n\n\n\n\nTHE TEAM & HOW THEY CONNECT\n\nYou'll sit within G&A Data & Analytics, the team that mobilises trusted data so Finance, HR, Legal, Risk and other corporate functions can make faster, better decisions. This role is dedicated to People Teams, working closely with HR leadership, Finance and G&A Data & Analytics Engineering to build a shared, consistent view of how Xero's people and resources are performing.\n\n\n\n\nINITIALLY, YOU WILL FOCUS ON:\n\n - Building a single, trusted suite of People performance views, including scorecards, workforce dashboards and engagement reporting\n\n - Defining clear metric definitions and guardrails for People KPIs such as headcount, hiring, attrition, mobility and engagement, in partnership with HR and Finance\n\n - Embedding workforce and people metrics into G&A planning, budgeting and forecasting cycles\n\n - Lifting data literacy and self-service capability across HR, so teams spend less time wrangling data and more time acting on it\n \n \n\n\nWHERE AND HOW YOU CAN WORK\n\nThis role is based in New Zealand, working in a hybrid model that combines in office collaboration with the flexibility to work from home. Our boost days bring the team together in person for connection and collaborative work, with the rest of the week flexible to suit how you work best.\n\n\n\n\nHERE ARE SOME OF THE THINGS WE'RE LOOKING FOR, FOR THIS ROLE:\n\n - A strong analytics and data background, with the ability to connect complex people and workforce data to commercial and organisational context\n\n - You've framed ambiguous people problems before and know how to turn them into clear hypotheses and analytical approaches\n\n - Comfortable engaging and challenging senior leaders, and able to translate complex insights into simple, compelling terms\n\n - Familiarity with HR domains such as workforce planning, org design, talent and mobility, engagement analytics and diversity and inclusion\n\n - Hands-on experience with large, complex datasets on modern cloud platforms, along with BI tools such as Tableau\n\n - A collaborative approach, with a track record of working across HR, Finance, Product & Technology, Legal and Risk to deliver shared outcomes\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"45663119-ef1a-43a3-ba10-86a5a9837556","title":"Senior Engineer - ML Systems (AI Products)","department":"Data, AI & Machine Learning","team":"Data, AI & Machine Learning","employmentType":"FullTime","location":"AU: Sydney (45 Clarence St)","secondaryLocations":[{"location":"AU: Melbourne: (260 Burwood Rd)","address":{"postalAddress":{"postalCode":"3122","addressRegion":"Victoria","streetAddress":"Level 3, 260 Burwood Road","addressCountry":"Australia","addressLocality":"Hawthorn"}}}],"publishedAt":"2026-08-03T13:39:10.138+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"New South Wales","addressCountry":"Australia","addressLocality":"Sydney"}},"jobUrl":"https://jobs.ashbyhq.com/xero/45663119-ef1a-43a3-ba10-86a5a9837556","applyUrl":"https://jobs.ashbyhq.com/xero/45663119-ef1a-43a3-ba10-86a5a9837556/application","descriptionHtml":"The role
You will lead the design and implementation of large-scale, production-grade distributed systems that power AI features for millions of daily users. You'll own the architecture decisions that keep our systems flexible, cost-effective, and robust, direct strategy for distributed systems, and manage technical debt across the AI Products estate.
Beyond architecture, your impact lies in lifting the technical capability of the entire AI Products team. You will champion engineering excellence, mentor junior engineers, and collaborate across Xero to enhance data usability - applying modern AI research, including Large Language Models, only once it can be engineered into reliable, production-grade systems.
The team
You will join the AI Products group, a diverse team of scientists, engineers, product managers, and analysts within our broader Data & Science division. As a Machine Learning Engineer, you'll partner closely with Applied Scientists to build the interfaces and harnesses that safely and reliably transition models from research into production. Together, this collaborative team reduces toil and delivers beautiful, data-driven insights for small businesses.
The team is currently working on
Designing and building highly scalable, distributed production infrastructure to support generative AI features
Harnessing tools like Python, SQL, and distributed processing engines such as Spark or Dask to handle web-scale data workload.
Deploying to production environments running on AWS and Kubernetes Integrating modern Large Language Model technologies into product features once they're production-ready
Where and how you can work
Xero offers a flexible hybrid working model designed to blend the collaboration of office life with the autonomy of remote work. You will have access to our modern office spaces, with expectations around office days and collaborative 'boost days' aligned to help your team connect and ship great code effectively.
Here are some of the things we are looking for
5+ years building and operating production Python (or equivalent language) services at scale - this is a software engineering role first; strong system design and coding proficiency are non-negotiable
A track record of owning services or pipelines in production, including operational/on-call responsibility, incident response, and managing technical debt over time
Deep understanding of distributed processing principles (Spark, Dask, or similar) alongside strong SQL capabilities
Demonstrated experience integrating ML models or LLM-based features into production systems - you don't need a research background, but you should be comfortable working alongside Applied Scientists to productionize their work
Familiarity with ML tooling such as MLFlow, TensorFlow, or PyTorch, and data orchestration tools like Airflow or Prefect, is valued but production engineering depth matters more than research exposure
Nice to have: prior experience applying or fine-tuning LLMs in a product context, though this is not a substitute for the core software engineering bar above
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role \n\nYou will lead the design and implementation of large-scale, production-grade distributed systems that power AI features for millions of daily users. You'll own the architecture decisions that keep our systems flexible, cost-effective, and robust, direct strategy for distributed systems, and manage technical debt across the AI Products estate.\n\nBeyond architecture, your impact lies in lifting the technical capability of the entire AI Products team. You will champion engineering excellence, mentor junior engineers, and collaborate across Xero to enhance data usability - applying modern AI research, including Large Language Models, only once it can be engineered into reliable, production-grade systems.\n\n\n\nThe team \n\nYou will join the AI Products group, a diverse team of scientists, engineers, product managers, and analysts within our broader Data & Science division. As a Machine Learning Engineer, you'll partner closely with Applied Scientists to build the interfaces and harnesses that safely and reliably transition models from research into production. Together, this collaborative team reduces toil and delivers beautiful, data-driven insights for small businesses.\n\n\nThe team is currently working on\n\n - Designing and building highly scalable, distributed production infrastructure to support generative AI features\n\n - Harnessing tools like Python, SQL, and distributed processing engines such as Spark or Dask to handle web-scale data workload.\n\n - Deploying to production environments running on AWS and Kubernetes Integrating modern Large Language Model technologies into product features once they're production-ready\n\n\n\nWhere and how you can work \n\nXero offers a flexible hybrid working model designed to blend the collaboration of office life with the autonomy of remote work. You will have access to our modern office spaces, with expectations around office days and collaborative 'boost days' aligned to help your team connect and ship great code effectively.\n\n\nHere are some of the things we are looking for\n\n - 5+ years building and operating production Python (or equivalent language) services at scale - this is a software engineering role first; strong system design and coding proficiency are non-negotiable\n\n - A track record of owning services or pipelines in production, including operational/on-call responsibility, incident response, and managing technical debt over time\n\n - Deep understanding of distributed processing principles (Spark, Dask, or similar) alongside strong SQL capabilities\n\n - Demonstrated experience integrating ML models or LLM-based features into production systems - you don't need a research background, but you should be comfortable working alongside Applied Scientists to productionize their work\n\n - Familiarity with ML tooling such as MLFlow, TensorFlow, or PyTorch, and data orchestration tools like Airflow or Prefect, is valued but production engineering depth matters more than research exposure\n\n - Nice to have: prior experience applying or fine-tuning LLMs in a product context, though this is not a substitute for the core software engineering bar above\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"6759da20-cb32-4fbb-af02-31211b600e39","title":"Senior Engineer","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"CAN: Vancouver (333 Seymour St)","secondaryLocations":[],"publishedAt":"2026-07-29T17:01:15.969+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}},"jobUrl":"https://jobs.ashbyhq.com/xero/6759da20-cb32-4fbb-af02-31211b600e39","applyUrl":"https://jobs.ashbyhq.com/xero/6759da20-cb32-4fbb-af02-31211b600e39/application","descriptionHtml":"This is a hands-on Senior Engineer role in Xero’s Reporting team, helping build and improve one of the most-used parts of our product.
As a Senior Engineer, you’ll own meaningful work end to end, from shaping the problem and designing the approach through to delivery, production validation, and ongoing improvement. This is a role for someone who cares about customer outcomes, writes high-quality software, and enjoys solving real product and platform problems with other strong engineers.
Your work will have a direct impact on how small businesses and their advisors understand performance, complete important reporting and compliance tasks, and get to the right answers faster.
You’ll join Xero’s Reporting group, which builds experiences customers rely on to understand their numbers, share insights, and support key accounting and compliance workflows.
Reporting has real product depth, technical complexity, and customer impact. As a Senior Engineer, you’ll have meaningful end-to-end ownership and the chance to make visible improvements to a product customers rely on.
You’ll work closely with engineers, product managers, designers, and adjacent platform teams. Success in this role comes from strong collaboration, good judgement, and the ability to move work forward while keeping quality, maintainability, and customer value in mind.
Owning meaningful reporting initiatives, services, or workstreams from design through rollout, production validation, and ongoing improvement
Building and improving customer-facing reporting experiences, with a focus on clarity, usability, reliability, and performance
Contributing to the modernisation of parts of the reporting platform and helping improve developer experience and delivery speed
Working with shared data and platform capabilities across Xero where they support better reporting outcomes
Writing high-quality, maintainable code and contributing strong design and code review feedback
Handling complexity and ambiguity well, breaking problems into practical steps and making sound technical decisions
Working closely with product, design, and other engineers to deliver useful, well-considered outcomes
Supporting other engineers through mentoring, knowledge-sharing, and everyday technical leadership
Helping raise the quality bar through testing, observability, operational readiness, and continuous improvement
You bring strong experience in backend, platform, or product engineering, ideally in a SaaS environment with meaningful scale or complexity
You have a track record of owning significant features, services, or initiatives end to end
You have solid systems thinking and engineering judgement, and can make good technical decisions with a high degree of autonomy
You have experience building for data-heavy or analytics-oriented use cases, with a good instinct for performance, correctness, and usability
You’re comfortable working through ambiguity and can create clarity for yourself and others
You stay hands-on and care deeply about code quality, testing, and production outcomes
You communicate clearly and work well with engineers, product managers, designers, and other stakeholders
You enjoy mentoring others and helping lift the people and practices around you
You’re curious about better ways of working, including AI-enabled tools and workflows, and use good judgement in applying them
The role / impact
As our 'Engineering Manager - Data', you will lead the engineering team responsible for creating and maintaining core models on our data platform. In this role, you will balance strategic leadership with technical delivery, shaping platform architecture while staying close enough to execution to ensure delivery, stability, and quality standards are met.
You will empower and grow senior engineering talent, establish operational standards, and manage risk and dependencies across key quarterly initiatives. Partnering closely with product, platform, and security teams, you will ensure high-quality, scalable data products are delivered to solve meaningful customer problems.
The team & how they connect
The 'Dataverse' team consists of nine engineers located across Australia, New Zealand, and Canada who build and maintain the core models in our data platform. Working across remote locations, the team collaborates closely to manage cross-team dependencies and maintain continuous alignment. They foster an environment grounded in knowledge sharing, constructive feedback, and empathy for stakeholders.
Initially, the role may focus on
Designing and building core models on the data platform using AWS and Snowflake infrastructure.
Streamlining real-time data flows and streaming architecture across platform services.
Leading delivery execution for complex data platform initiatives while managing dependencies and risks.
Coaching senior engineers, elevating engineering standards, and supporting team adoption of DataOps practices.
Where and how you can work
This role offers flexible hybrid working arrangements based out of our Sydney or Melbourne offices. You can balance remote work with designated office boost days to connect, whiteboard, and collaborate in person with your team.
Here are some of the things we're looking for, for this role:
A background in data platform delivery alongside data engineering expertise and data modelling capability.
Practical familiarity with cloud infrastructure like AWS and Snowflake, along with an understanding of real-time streaming technologies and data flows.
Your leadership style combines delivery focus with the technical breadth required to guide architectural decisions and step in hands-on when required.
Proven capability in coaching senior engineers, setting clear expectations, and supporting individual career progression.
Demonstrated proficiency managing platform health, establishing Service Level Objectives, and leading operational performance.
Strong collaborative skills to build trusted relationships across product, platform, and security teams.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role / impact\n\nAs our 'Engineering Manager - Data', you will lead the engineering team responsible for creating and maintaining core models on our data platform. In this role, you will balance strategic leadership with technical delivery, shaping platform architecture while staying close enough to execution to ensure delivery, stability, and quality standards are met.\n\nYou will empower and grow senior engineering talent, establish operational standards, and manage risk and dependencies across key quarterly initiatives. Partnering closely with product, platform, and security teams, you will ensure high-quality, scalable data products are delivered to solve meaningful customer problems.\n\nThe team & how they connect\n\nThe 'Dataverse' team consists of nine engineers located across Australia, New Zealand, and Canada who build and maintain the core models in our data platform. Working across remote locations, the team collaborates closely to manage cross-team dependencies and maintain continuous alignment. They foster an environment grounded in knowledge sharing, constructive feedback, and empathy for stakeholders.\n\nInitially, the role may focus on\n\n - Designing and building core models on the data platform using AWS and Snowflake infrastructure.\n\n - Streamlining real-time data flows and streaming architecture across platform services.\n\n - Leading delivery execution for complex data platform initiatives while managing dependencies and risks.\n\n - Coaching senior engineers, elevating engineering standards, and supporting team adoption of DataOps practices.\n\nWhere and how you can work\n\nThis role offers flexible hybrid working arrangements based out of our Sydney or Melbourne offices. You can balance remote work with designated office boost days to connect, whiteboard, and collaborate in person with your team.\n\nHere are some of the things we're looking for, for this role:\n\n - A background in data platform delivery alongside data engineering expertise and data modelling capability.\n\n - Practical familiarity with cloud infrastructure like AWS and Snowflake, along with an understanding of real-time streaming technologies and data flows.\n\n - Your leadership style combines delivery focus with the technical breadth required to guide architectural decisions and step in hands-on when required.\n\n - Proven capability in coaching senior engineers, setting clear expectations, and supporting individual career progression.\n\n - Demonstrated proficiency managing platform health, establishing Service Level Objectives, and leading operational performance.\n\n - Strong collaborative skills to build trusted relationships across product, platform, and security teams.\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"a51eeaba-96a8-4581-9b32-db7b47f19d08","title":"Senior Strategy Manager","department":"Strategy & Operations","team":"Strategy & Operations","employmentType":"FullTime","location":"US: San Mateo (1875 South Grant Street)","secondaryLocations":[],"publishedAt":"2026-07-21T09:51:26.752+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Mateo"}},"jobUrl":"https://jobs.ashbyhq.com/xero/a51eeaba-96a8-4581-9b32-db7b47f19d08","applyUrl":"https://jobs.ashbyhq.com/xero/a51eeaba-96a8-4581-9b32-db7b47f19d08/application","descriptionHtml":"The role & impact
Xero's Strategy & Operations team partners across the business to shape long term direction, drive critical decision making and translate strategy into execution. We're looking for a Senior Manager, Strategy & Operations to lead Xero's internal AI transformation and deliver high impact strategic programs across the business - someone who moves comfortably between big picture thinking and hands on delivery.
As an individual contributor, you'll scope opportunities, build business cases and drive design and implementation across some of Xero's most consequential AI initiatives, connecting the dots between company wide efforts so they add up to something cohesive. You'll coordinate across technical and non-technical stakeholders, close alignment gaps, and keep momentum going - all while building the credibility and influence to get things done without relying on authority.
The team & how they connect
The team sits at the centre of how Xero plans and executes, designing the systems that help other teams do their best work. They partner closely with leaders across the business to structure ambiguous problems into clear recommendations, then stay close to delivery to make sure those recommendations land. It's a small, tight knit group that works collaboratively across functions.
Initially, the role will focus on
Leading strategic work streams supporting Xero's internal AI transformation, from scoping through to stabilization and adoption
Translating AI ambitions into clear scope, requirements and delivery plans with measurable outcomes
Structuring ambiguous business problems into sharp questions and well reasoned recommendations for senior audiences
Building business cases and bringing commercial judgement to trade offs and investment decisions
Where and how you can work
This role is based in San Mateo, California, working in a hybrid model that combines in office collaboration with the flexibility to work from home. Our boost days bring the team together in person for connection and collaborative work, with the rest of the week flexible to suit how you work best.
Here are some of the things we're looking for, for this role
Experience at top-tier consulting firm highly preferred; or, comparable experience in strategy, operations, transformation, and/or related roles within a global technology or SaaS environment.
You've led complex, multi stakeholder programs end to end, from problem definition through to delivery
Structured, rigorous thinking comes naturally to you, and you can frame ambiguous problems into credible analyses and clear recommendations
You bring a background in operating model and technology transformation, along with experience and/or aptitude in AI strategy or AI enabled ways of working
You model an AI builder mindset for reimagining workflows, actively building your own AI fluency, and rapidly experimenting
Strong financial and commercial acumen underpins how you build and interrogate business cases
Your written and verbal communication is polished and precise, with deliverables that rarely need heavy editing
You enjoy developing others, whether that's mentoring, giving candid feedback or building team capability
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Compensation & Total Rewards
At Xero, we value the impact and skills you bring to the team. We don’t just hire for a role; we invest in people. We believe in a Total Package philosophy - which means your value isn't just a single number on a paycheck. While base salary is a core component, we look at your compensation through a holistic lens that includes equity, performance incentives, and world-class benefits.
The expected base salary range for this role in:
California: 181,000 - 250, 000 USD
Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.
In addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:
Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.
Comprehensive Benefits: Medical, dental, vision, 401(k) match, and 21 days PTO, 10 days of Wellbeing leave, 5 days of Xtra Leave, 1 volunteer day, 12 paid holidays, paid parental leave. Further information included on our Xero Perks page.
Xero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken.
","descriptionPlain":"The role & impact\n\nXero's Strategy & Operations team partners across the business to shape long term direction, drive critical decision making and translate strategy into execution. We're looking for a Senior Manager, Strategy & Operations to lead Xero's internal AI transformation and deliver high impact strategic programs across the business - someone who moves comfortably between big picture thinking and hands on delivery.\n\nAs an individual contributor, you'll scope opportunities, build business cases and drive design and implementation across some of Xero's most consequential AI initiatives, connecting the dots between company wide efforts so they add up to something cohesive. You'll coordinate across technical and non-technical stakeholders, close alignment gaps, and keep momentum going - all while building the credibility and influence to get things done without relying on authority.\n\nThe team & how they connect\n\nThe team sits at the centre of how Xero plans and executes, designing the systems that help other teams do their best work. They partner closely with leaders across the business to structure ambiguous problems into clear recommendations, then stay close to delivery to make sure those recommendations land. It's a small, tight knit group that works collaboratively across functions.\n\nInitially, the role will focus on\n\n - Leading strategic work streams supporting Xero's internal AI transformation, from scoping through to stabilization and adoption\n\n - Translating AI ambitions into clear scope, requirements and delivery plans with measurable outcomes\n\n - Structuring ambiguous business problems into sharp questions and well reasoned recommendations for senior audiences\n\n - Building business cases and bringing commercial judgement to trade offs and investment decisions\n\nWhere and how you can work\n\nThis role is based in San Mateo, California, working in a hybrid model that combines in office collaboration with the flexibility to work from home. Our boost days bring the team together in person for connection and collaborative work, with the rest of the week flexible to suit how you work best.\n\nHere are some of the things we're looking for, for this role\n\n - Experience at top-tier consulting firm highly preferred; or, comparable experience in strategy, operations, transformation, and/or related roles within a global technology or SaaS environment.\n\n - You've led complex, multi stakeholder programs end to end, from problem definition through to delivery\n\n - Structured, rigorous thinking comes naturally to you, and you can frame ambiguous problems into credible analyses and clear recommendations\n\n - You bring a background in operating model and technology transformation, along with experience and/or aptitude in AI strategy or AI enabled ways of working\n\n - You model an AI builder mindset for reimagining workflows, actively building your own AI fluency, and rapidly experimenting\n\n - Strong financial and commercial acumen underpins how you build and interrogate business cases\n\n - Your written and verbal communication is polished and precise, with deliverables that rarely need heavy editing\n\n - You enjoy developing others, whether that's mentoring, giving candid feedback or building team capability\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.\n\n\n\nCompensation & Total Rewards\n\nAt Xero, we value the impact and skills you bring to the team. We don’t just hire for a role; we invest in people. We believe in a Total Package philosophy - which means your value isn't just a single number on a paycheck. While base salary is a core component, we look at your compensation through a holistic lens that includes equity, performance incentives, and world-class benefits.\n\nThe expected base salary range for this role in:\n\n - California: 181,000 - 250, 000 USD \n\nIndividual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.\n\nIn addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:\n\n - Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.\n\n - Comprehensive Benefits: Medical, dental, vision, 401(k) match, and 21 days PTO, 10 days of Wellbeing leave, 5 days of Xtra Leave, 1 volunteer day, 12 paid holidays, paid parental leave. Further information included on our Xero Perks https://careers.xero.com/inside-xero/benefits-wellbeing/ page.\n\nXero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken."},{"id":"e34c8306-7101-477d-b590-b1077a4afc06","title":"Global Strategy Manager","department":"Strategy & Operations","team":"Strategy & Operations","employmentType":"FullTime","location":"AU: Melbourne: (260 Burwood Rd)","secondaryLocations":[{"location":"AU: Sydney (45 Clarence St)","address":{"postalAddress":{"addressRegion":"New South Wales","addressCountry":"Australia","addressLocality":"Sydney"}}}],"publishedAt":"2026-08-06T05:29:01.142+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"3122","addressRegion":"Victoria","streetAddress":"Level 3, 260 Burwood Road","addressCountry":"Australia","addressLocality":"Hawthorn"}},"jobUrl":"https://jobs.ashbyhq.com/xero/e34c8306-7101-477d-b590-b1077a4afc06","applyUrl":"https://jobs.ashbyhq.com/xero/e34c8306-7101-477d-b590-b1077a4afc06/application","descriptionHtml":"The role & impact
Xero's Global Strategy & Operations (GS&O) team partners closely with decision makers across the company to lead critical strategic and operational initiatives, spanning company strategy, market intelligence, internal transformation and the operating rhythms that turn priorities into action. This role sits at the centre of that work, helping shape where Xero plays and how it wins, while helping leaders translate priorities into action through planning, governance, performance rhythms and cross-functional execution.
You'll work across strategy development, annual planning, OKR setting, executive reporting and Board papers, alongside the delivery of high-priority programmes that need strong structure, pace and alignment. You'll also bring an AI builder mindset to everything you do, shaping AI-enabled ways of working that raise the quality, speed and leverage of the team's output.
The team & how they connect
GS&O partners across every part of Xero, from product and engineering through to finance and people, translating ambitious strategy into clear, executable plans. It's a small, senior team trusted to bring order to ambiguity, working closely with senior leaders to structure problems, build recommendations and keep delivery on track.
Initially, you will focus on
Contributing to the ongoing definition and evolution of Xero's long-term strategy, including evaluating the changing landscape Xero operates in
Structuring and solving business problems through rigorous, fact-based, quantitative analysis alongside a range of internal stakeholders
Developing market intelligence that identifies trends and anticipates shifts to inform strategic decision-making
Leveraging the latest in AI tools and capabilities to reimagine how works gets done
Running the operating rhythms that translate priorities into action, including annual planning, OKRs and Board reporting
Where and how you can work
This role is based in Melbourne or Sydney, working in a hybrid model that combines in office collaboration with the flexibility to work from home. Our boost days bring the team together in person for connection and collaborative work, with the rest of the week flexible to suit how you work best.
Here are some of the things we're looking for
Experience at a top-tier consulting firm highly preferred; or, comparable experience in strategy, operations, transformation, and/or related roles within a global technology or SaaS environment.
You bring a strong strategic toolkit: turning ambiguous briefs into sharp, well-structured problems, with a clear view on hypotheses and the data needed to test them
Analytical rigour comes naturally to you, with the ability to model data, build business cases and independently work through complex information
Synthesising analysis into a crisp, well-argued recommendation, with explicit and defensible trade-offs, is one of your strengths
Building and maintaining the processes, governance and operating rhythms that turn priorities into coordinated action is familiar territory for you
Relationships form quickly for you across all levels, and you drive alignment through structured consultation and consistent follow-through
Using AI tools to reimagine and improve how work gets done is already part of how you operate, not an afterthought
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role & impact\n\nXero's Global Strategy & Operations (GS&O) team partners closely with decision makers across the company to lead critical strategic and operational initiatives, spanning company strategy, market intelligence, internal transformation and the operating rhythms that turn priorities into action. This role sits at the centre of that work, helping shape where Xero plays and how it wins, while helping leaders translate priorities into action through planning, governance, performance rhythms and cross-functional execution.\n\nYou'll work across strategy development, annual planning, OKR setting, executive reporting and Board papers, alongside the delivery of high-priority programmes that need strong structure, pace and alignment. You'll also bring an AI builder mindset to everything you do, shaping AI-enabled ways of working that raise the quality, speed and leverage of the team's output.\n\n\n\nThe team & how they connect\n\nGS&O partners across every part of Xero, from product and engineering through to finance and people, translating ambitious strategy into clear, executable plans. It's a small, senior team trusted to bring order to ambiguity, working closely with senior leaders to structure problems, build recommendations and keep delivery on track.\n\n\n\nInitially, you will focus on\n\n - Contributing to the ongoing definition and evolution of Xero's long-term strategy, including evaluating the changing landscape Xero operates in\n\n - Structuring and solving business problems through rigorous, fact-based, quantitative analysis alongside a range of internal stakeholders\n\n - Developing market intelligence that identifies trends and anticipates shifts to inform strategic decision-making\n\n - Leveraging the latest in AI tools and capabilities to reimagine how works gets done\n\n - Running the operating rhythms that translate priorities into action, including annual planning, OKRs and Board reporting\n \n \n\nWhere and how you can work\n\nThis role is based in Melbourne or Sydney, working in a hybrid model that combines in office collaboration with the flexibility to work from home. Our boost days bring the team together in person for connection and collaborative work, with the rest of the week flexible to suit how you work best.\n\n\n\nHere are some of the things we're looking for\n\n - Experience at a top-tier consulting firm highly preferred; or, comparable experience in strategy, operations, transformation, and/or related roles within a global technology or SaaS environment.\n\n - You bring a strong strategic toolkit: turning ambiguous briefs into sharp, well-structured problems, with a clear view on hypotheses and the data needed to test them\n\n - Analytical rigour comes naturally to you, with the ability to model data, build business cases and independently work through complex information\n\n - Synthesising analysis into a crisp, well-argued recommendation, with explicit and defensible trade-offs, is one of your strengths\n\n - Building and maintaining the processes, governance and operating rhythms that turn priorities into coordinated action is familiar territory for you\n\n - Relationships form quickly for you across all levels, and you drive alignment through structured consultation and consistent follow-through\n\n - Using AI tools to reimagine and improve how work gets done is already part of how you operate, not an afterthought\n \n \n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"e9fa82be-2e34-4b9d-a167-4d640c5494bd","title":"Business Support Coordinator (12 months fixed term) ","department":"PX (People Experience)","team":"PX (People Experience)","employmentType":"FullTime","location":"US: San Mateo (1875 South Grant Street)","secondaryLocations":[],"publishedAt":"2026-09-08T09:40:20.338+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Mateo"}},"jobUrl":"https://jobs.ashbyhq.com/xero/e9fa82be-2e34-4b9d-a167-4d640c5494bd","applyUrl":"https://jobs.ashbyhq.com/xero/e9fa82be-2e34-4b9d-a167-4d640c5494bd/application","descriptionHtml":"Our Purpose
At Xero, we’re here to help supercharge small businesses. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.
How you’ll make an impact
As Business Support Coordinator, you will be a key player in helping make everyday life here at Xero tick.
Finding comfort working in an ever-changing and fast-paced environment, with more than strong admin skills to offer, your ability to communicate effectively and think proactively will be second to none. You are the kind of person that is always one step ahead, planning and prioritising constantly as you go.
You will provide exceptional administrative support to the Executive General Managers and Senior Leaders within that business area. A key part of this role is the coordination and orchestration of all work across the domains. You will work closely with other Business Support Coordinators, Operations Managers, senior leaders and wider teams to reduce friction within our processes to ensure everything runs smoothly. You will identify opportunities for improvement and help to deliver those improvements. And ensure the team is well supported, ensuring the smooth management of daily operations.
What you'll do
• Provide administrative support to senior leaders, including diary management, travel bookings, expense claims, and meeting coordination
• Coordinate the XLT annual events calendar with the operations support team and assist with planning as needed
• Build strong working relationships across your group, the wider business, and the admin community
• Raise and track purchase orders, manage contracts, and support payment processes where relevant
• Organise and support leadership events, meetings, workshops, and ensure timely distribution of materials
• Collaborate with EAs to support wider team events (e.g. All Hands, AMAs, offsites, roadshows, Board & Committee Meetings, AGM)
• Support onboarding for new starters
• Liaise between the EGM team and wider business to coordinate diaries, events, and resources
• Champion global ways of working and effective team communication
What you'll bring with you
• Proven experience supporting senior leaders in a fast-paced, global environment, with strong judgement and discretion
• Highly organised, proactive, and detail-focused, with the ability to manage competing priorities and work independently
• Strong relationship builder with excellent communication skills and confidence working across all levels and time zones
• Comfortable working behind the scenes to support others, anticipate needs, and ensure seamless delivery
• A flexible, can-do attitude with a continuous improvement mindset and willingness to pitch in wherever needed
Compensation & Total Rewards
At Xero, we value the impact and skills you bring to the team. We don’t just hire for a role; we invest in people. We believe in a Total Package philosophy - which means your value isn't just a single number on a paycheck. While base salary is a core component, we look at your compensation through a holistic lens that includes equity, performance incentives, and world-class benefits.
The expected base salary range for this role in:
California, New York and Washington: $101,600 – $127,000
All other States: $85,400 – $106,700
Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.
Comprehensive Benefits: Medical, dental, vision, 401(k) match, and 21 days PTO, 10 days of Wellbeing leave, 5 days of Xtra Leave, 1 volunteer day, 12 paid holidays, paid parental leave. Further information included on our Xero Perks page.
Xero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken.
At Xero, our purpose is to make running a business beautiful. By delivering smart, efficient tools to millions of small businesses, accountants, and bookkeepers worldwide, we empower communities and help build a stronger global economy.
As a Lead Engineer, you will model the standard for engineering excellence at Xero. You will balance hands-on technical execution with strategic engineering leadership—guiding technical design, mentoring a high-performing team, and delivering multi-quarter product and platform goals.
This is a unique opportunity to lead a team through a significant AI transformation. You will lead the charge in harnessing agentic AI to optimize software development workflows while embedding intelligent, agentic features directly into our customer-facing products.
Drive AI & Modernization Initiatives: Lead technical design and implementation, balancing legacy code modernization (C# / .NET, React) with cutting-edge agentic AI integration across internal workflows and customer features.
Hands-on Technical Leadership: Guide system architecture, simplify complex technical designs, and write clean, scalable, maintainable code.
Elevate Engineering Excellence: Identify technical blockers, champion modern quality and testing strategies, optimize CI/CD deployment pipelines, and maintain system resilience.
Incident Management & Reliability: Recognise failure patterns, participate in the team on-call roster, lead incident responses, and facilitate post-mortems.
Mentor & Lift Team Capability: Actively coach and mentor engineers, establishing a psychologically safe, inclusive, and high-performing culture focused on continuous learning.
Cross-Functional Collaboration & Strategy: Build strong cross-functional relationships, break down operational silos, and influence technical roadmaps to achieve wider organizational goals.
We value problem-solving ability, adaptable thinking, and hands-on capability over rigid formal checklists.
Technical Expertise: Strong background in C# and .NET environments is preferred (or expertise in similar OO languages like Java with a language-agnostic mindset and quick adaptability).
Distributed Architecture & Scale: Proven experience designing, building, and maintaining scalable distributed systems and cloud platforms (e.g., AWS).
AI Enthusiast / Forward-Thinker: Genuine interest or hands-on experience in leveraging AI tools, LLMs, or agentic AI systems to transform engineering workflows and user experiences.
Diverse Environmental Exposure: Experience navigating complex codebases, legacy modernization, or fast-paced technical environments (e.g., consulting, fintech, banking, SaaS, or regulated sectors).
Pragmatic Leadership: A track record of coaching engineers, managing technical trade-offs, and resolving complex technical challenges with clear communication.
Note: A formal Computer Science degree is not mandatory—we prioritize real-world experience, skills, and impact.
We offer a flexible hybrid working model designed to balance autonomy, focus, and connection. You can split your time between working remotely from home and collaborating in-person with your team at our vibrant offices in Sydney, Melbourne, or Brisbane.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you bring to our team.
","descriptionPlain":"At Xero, our purpose is to make running a business beautiful. By delivering smart, efficient tools to millions of small businesses, accountants, and bookkeepers worldwide, we empower communities and help build a stronger global economy.\n\nAs a Lead Engineer, you will model the standard for engineering excellence at Xero. You will balance hands-on technical execution with strategic engineering leadership—guiding technical design, mentoring a high-performing team, and delivering multi-quarter product and platform goals.\n\nThis is a unique opportunity to lead a team through a significant AI transformation. You will lead the charge in harnessing agentic AI to optimize software development workflows while embedding intelligent, agentic features directly into our customer-facing products.\n\n\nWHAT YOU’LL DO\n\n - Drive AI & Modernization Initiatives: Lead technical design and implementation, balancing legacy code modernization (C# / .NET, React) with cutting-edge agentic AI integration across internal workflows and customer features.\n\n - Hands-on Technical Leadership: Guide system architecture, simplify complex technical designs, and write clean, scalable, maintainable code.\n\n - Elevate Engineering Excellence: Identify technical blockers, champion modern quality and testing strategies, optimize CI/CD deployment pipelines, and maintain system resilience.\n\n - Incident Management & Reliability: Recognise failure patterns, participate in the team on-call roster, lead incident responses, and facilitate post-mortems.\n\n - Mentor & Lift Team Capability: Actively coach and mentor engineers, establishing a psychologically safe, inclusive, and high-performing culture focused on continuous learning.\n\n - Cross-Functional Collaboration & Strategy: Build strong cross-functional relationships, break down operational silos, and influence technical roadmaps to achieve wider organizational goals.\n\n\nWHAT YOU’LL BRING\n\nWe value problem-solving ability, adaptable thinking, and hands-on capability over rigid formal checklists.\n\n - Technical Expertise: Strong background in C# and .NET environments is preferred (or expertise in similar OO languages like Java with a language-agnostic mindset and quick adaptability).\n\n - Distributed Architecture & Scale: Proven experience designing, building, and maintaining scalable distributed systems and cloud platforms (e.g., AWS).\n\n - AI Enthusiast / Forward-Thinker: Genuine interest or hands-on experience in leveraging AI tools, LLMs, or agentic AI systems to transform engineering workflows and user experiences.\n\n - Diverse Environmental Exposure: Experience navigating complex codebases, legacy modernization, or fast-paced technical environments (e.g., consulting, fintech, banking, SaaS, or regulated sectors).\n\n - Pragmatic Leadership: A track record of coaching engineers, managing technical trade-offs, and resolving complex technical challenges with clear communication.\n\n - Note: A formal Computer Science degree is not mandatory—we prioritize real-world experience, skills, and impact.\n\n\nWHERE & HOW YOU'LL WORK\n\nWe offer a flexible hybrid working model designed to balance autonomy, focus, and connection. You can split your time between working remotely from home and collaborating in-person with your team at our vibrant offices in Sydney, Melbourne, or Brisbane.\n\n\nWHY JOIN XERO?\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you bring to our team.\n\n"},{"id":"af68eb4d-fd2f-4e8f-b807-840a005f8095","title":"HR Advisor (12 month fixed term)","department":"PX (People Experience)","team":"PX (People Experience)","employmentType":"FullTime","location":"Remote, United States","secondaryLocations":[],"publishedAt":"2026-08-14T10:42:59.708+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"United States"}},"jobUrl":"https://jobs.ashbyhq.com/xero/af68eb4d-fd2f-4e8f-b807-840a005f8095","applyUrl":"https://jobs.ashbyhq.com/xero/af68eb4d-fd2f-4e8f-b807-840a005f8095/application","descriptionHtml":"The role & impact
Working closely with a global team of People Experience (PX/ HR) Advisors, this role provides generalist advice and guidance to Xero employees, people leaders and the wider HR team. You'll be a trusted advisor across the full spectrum of people matters, from legislative compliance and onboarding through to performance management, global mobility and employee relations.
This is a 12 month fixed term opportunity which involves working closely with our HR Business Partners to deliver strategic initiatives and cyclical activities, including annual salary review, talent mapping and calibration, and engagement deep-dives. You'll help identify trends and opportunities to build leadership capability, contribute to a culture of continuous improvement, and look for ways to bring more automation and self-service into how Xeros experience our people processes.
The team & how they connect
You'll sit within the global HR Advisory team, working day to day alongside other HR Advisors and in close partnership with wider HR function and our Xero People Leaders. The team acts as the point of contact for complex people-related matters and policy interpretation, escalating and collaborating where issues cut across regions or specialties.
Initially, you'll focus on:
Providing advice and guidance across employee relations, onboarding, performance management and employee engagement
Supporting Global Mobility and Flexible Work requests, partnering with the Global Mobility Lead
Supporting cyclical HR processes including Annual Salary Review, Talent Mapping and Calibration, and engagement deep-dives
Identifying opportunities for automation and self-service to give Xeros more ownership of their own HR experience
Where and how you can work
This is a remote role, open to candidates based in the US Pacific Time Zone. You'll work independently while staying closely connected with a global team, so a reliable home setup and comfort with asynchronous, distributed collaboration matters here.
Here are some of the things we're looking for, for this role:
You'll bring HR advisory experience gained in a fast-paced environment, preferably in a global tech company
Strong stakeholder management sits at the core of how you work, backed by clear and confident communication
You've applied employment law in practice and know how to manage the risk that comes with it
Facilitating people processes and employee relations cases in line with best practice is familiar territory for you
Curiosity drives you to ask the right questions and understand what's really going on before you advise
You hold yourself to a high bar for accuracy and consistently follow through on what you say you'll do
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Compensation & Total Rewards
At Xero, we value the impact and skills you bring to the team. We don’t just hire for a role; we invest in people. We believe in a Total Package philosophy - which means your value isn't just a single number on a paycheck. While base salary is a core component, we look at your compensation through a holistic lens that includes equity, performance incentives, and world-class benefits.
The expected base salary range for this role in:
California, New York and Washington: $93,800 – $117,300 USD
All other States: $81,700 – $102,100 USD
Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.
In addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:
Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.
Comprehensive Benefits: Medical, dental, vision, 401(k) match, and 21 days PTO, 10 days of Wellbeing leave, 5 days of Xtra Leave, 1 volunteer day, 12 paid holidays, paid parental leave. Further information included on our Xero Perks page.
Xero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken.
","descriptionPlain":"The role & impact\n\nWorking closely with a global team of People Experience (PX/ HR) Advisors, this role provides generalist advice and guidance to Xero employees, people leaders and the wider HR team. You'll be a trusted advisor across the full spectrum of people matters, from legislative compliance and onboarding through to performance management, global mobility and employee relations.\n\nThis is a 12 month fixed term opportunity which involves working closely with our HR Business Partners to deliver strategic initiatives and cyclical activities, including annual salary review, talent mapping and calibration, and engagement deep-dives. You'll help identify trends and opportunities to build leadership capability, contribute to a culture of continuous improvement, and look for ways to bring more automation and self-service into how Xeros experience our people processes.\n\nThe team & how they connect\n\nYou'll sit within the global HR Advisory team, working day to day alongside other HR Advisors and in close partnership with wider HR function and our Xero People Leaders. The team acts as the point of contact for complex people-related matters and policy interpretation, escalating and collaborating where issues cut across regions or specialties.\n\nInitially, you'll focus on:\n\n - Providing advice and guidance across employee relations, onboarding, performance management and employee engagement\n\n - Supporting Global Mobility and Flexible Work requests, partnering with the Global Mobility Lead\n\n - Supporting cyclical HR processes including Annual Salary Review, Talent Mapping and Calibration, and engagement deep-dives\n\n - Identifying opportunities for automation and self-service to give Xeros more ownership of their own HR experience\n\nWhere and how you can work\n\nThis is a remote role, open to candidates based in the US Pacific Time Zone. You'll work independently while staying closely connected with a global team, so a reliable home setup and comfort with asynchronous, distributed collaboration matters here.\n\nHere are some of the things we're looking for, for this role:\n\n - You'll bring HR advisory experience gained in a fast-paced environment, preferably in a global tech company\n\n - Strong stakeholder management sits at the core of how you work, backed by clear and confident communication\n\n - You've applied employment law in practice and know how to manage the risk that comes with it\n\n - Facilitating people processes and employee relations cases in line with best practice is familiar territory for you\n\n - Curiosity drives you to ask the right questions and understand what's really going on before you advise\n\n - You hold yourself to a high bar for accuracy and consistently follow through on what you say you'll do\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.\n\nCompensation & Total Rewards\n\nAt Xero, we value the impact and skills you bring to the team. We don’t just hire for a role; we invest in people. We believe in a Total Package philosophy - which means your value isn't just a single number on a paycheck. While base salary is a core component, we look at your compensation through a holistic lens that includes equity, performance incentives, and world-class benefits.\n\nThe expected base salary range for this role in:\n\n - California, New York and Washington: $93,800 – $117,300 USD\n\n - All other States: $81,700 – $102,100 USD\n\nIndividual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.\n\nIn addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:\n\n - Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.\n\n - Comprehensive Benefits: Medical, dental, vision, 401(k) match, and 21 days PTO, 10 days of Wellbeing leave, 5 days of Xtra Leave, 1 volunteer day, 12 paid holidays, paid parental leave. Further information included on our Xero Perks https://careers.xero.com/inside-xero/benefits-wellbeing/ page.\n\nXero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken."},{"id":"9f8a5852-028c-4e78-9f38-bcd1681fefa8","title":"Customer Incident Manager","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"NZ: Wellington: Xero One (19-23 Taranaki St)","secondaryLocations":[],"publishedAt":"2026-09-01T09:10:20.504+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Wellington","addressCountry":"New Zealand","addressLocality":"Wellington"}},"jobUrl":"https://jobs.ashbyhq.com/xero/9f8a5852-028c-4e78-9f38-bcd1681fefa8","applyUrl":"https://jobs.ashbyhq.com/xero/9f8a5852-028c-4e78-9f38-bcd1681fefa8/application","descriptionHtml":"When incidents happen, every second counts. You'll be the key orchestrator managing major and minor incidents from the customer's perspective—working across teams to find solutions fast and keep everyone informed. You'll balance immediate crisis response with strategic problem-solving, ensuring customers experience minimal disruption and have clarity on what's happening and why.
You'll own incident management end-to-end: from investigation and impact assessment through to post-incident reviews and recommendations that prevent problems from happening again. You'll build the systems and processes that help teams respond confidently and reduce incidents before they occur, making you instrumental in building customer trust.
The incident management team works at the heart of Xero's customer operations, coordinating across engineering, product, support, and leadership to respond to issues that affect our customers. They're problem-solvers who thrive in fast-paced environments, bringing rigour and human empathy to every incident response. The team collaborates across geographic regions and departments, treating every issue as an opportunity to strengthen Xero's resilience.
Building and refining incident management processes and incident registers to prevent issues before they occur
Managing customer-facing communications during incidents to keep stakeholders informed and reassured
Coordinating cross-functional teams to implement both short-term fixes and long-term solutions
Post-incident reviews and recommendations that help reduce recurrence
This role has a hybrid working arrangement of 3 days working from our offices and 2 days working from home.
You'll bring strong stakeholder management skills, with the confidence to make informed decisions and lead teams through high-pressure situations toward resolution.
You'll thrive on building relationships and collaborating effectively—your ability to influence across all levels and challenge assumptions respectfully makes you a natural leader in complex situations.
You'll demonstrate a genuine customer service mentality, ensuring every decision prioritises minimising customer impact and keeping them informed with clarity.
You'll bring proven experience managing major incidents or complex issues, alongside a track record of leading projects to successful delivery outcomes.
You'll Go Together by coordinating specialist teams across regions and bringing the right people to the table to solve problems—comfortable working autonomously but knowing when to collaborate.
You'll Go Fast by ship ideas, test solutions, and improve them—taking initiative and pushing forward in fast-paced, high-profile environments without waiting for perfect clarity.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"THE ROLE & ITS IMPACT\n\nWhen incidents happen, every second counts. You'll be the key orchestrator managing major and minor incidents from the customer's perspective—working across teams to find solutions fast and keep everyone informed. You'll balance immediate crisis response with strategic problem-solving, ensuring customers experience minimal disruption and have clarity on what's happening and why.\n\n\n\nYou'll own incident management end-to-end: from investigation and impact assessment through to post-incident reviews and recommendations that prevent problems from happening again. You'll build the systems and processes that help teams respond confidently and reduce incidents before they occur, making you instrumental in building customer trust.\n\n\n\n\nTHE TEAM & HOW THEY CONNECT\n\nThe incident management team works at the heart of Xero's customer operations, coordinating across engineering, product, support, and leadership to respond to issues that affect our customers. They're problem-solvers who thrive in fast-paced environments, bringing rigour and human empathy to every incident response. The team collaborates across geographic regions and departments, treating every issue as an opportunity to strengthen Xero's resilience.\n\n\n\n\nTHE TEAM IS CURRENTLY WORKING ON / INITIALLY, THE ROLE MAY FOCUS ON\n\n - Building and refining incident management processes and incident registers to prevent issues before they occur\n\n - Managing customer-facing communications during incidents to keep stakeholders informed and reassured\n\n - Coordinating cross-functional teams to implement both short-term fixes and long-term solutions\n\n - Post-incident reviews and recommendations that help reduce recurrence\n\n\n\n\nWHERE AND HOW YOU CAN WORK\n\nThis role has a hybrid working arrangement of 3 days working from our offices and 2 days working from home.\n\n\n\n\nHERE ARE SOME OF THE THINGS WE ARE LOOKING FOR\n\n - You'll bring strong stakeholder management skills, with the confidence to make informed decisions and lead teams through high-pressure situations toward resolution.\n\n - You'll thrive on building relationships and collaborating effectively—your ability to influence across all levels and challenge assumptions respectfully makes you a natural leader in complex situations.\n\n - You'll demonstrate a genuine customer service mentality, ensuring every decision prioritises minimising customer impact and keeping them informed with clarity.\n\n - You'll bring proven experience managing major incidents or complex issues, alongside a track record of leading projects to successful delivery outcomes.\n\n - You'll Go Together by coordinating specialist teams across regions and bringing the right people to the table to solve problems—comfortable working autonomously but knowing when to collaborate.\n\n - You'll Go Fast by ship ideas, test solutions, and improve them—taking initiative and pushing forward in fast-paced, high-profile environments without waiting for perfect clarity.\n\n\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"c6ffd052-9052-44fd-8050-8b844faad42f","title":"Senior GTM Manager - UK","department":"Strategy & Operations","team":"Strategy & Operations","employmentType":"FullTime","location":"UK: London (7 Devonshire Square)","secondaryLocations":[],"publishedAt":"2026-07-28T14:54:55.452+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/xero/c6ffd052-9052-44fd-8050-8b844faad42f","applyUrl":"https://jobs.ashbyhq.com/xero/c6ffd052-9052-44fd-8050-8b844faad42f/application","descriptionHtml":"The role / impact
As Go To Market (GTM) Senior Manager, you will support the UK execution of key GTM initiatives and strategic programmes of work. You will bring clarity to key focus areas across the UK region, collaborating with regional and global teams to ensure global product deliveries have a cohesive local go-to-market plan.
Acting as a key partner to regional leadership and cross-functional teams, you will define and evolve the UK GTM operating model while driving operational excellence through AI-augmented ways of working. Your work will directly impact how seamlessly customer initiatives land across the UK region.
The team & how they connect
The UK Strategy & Operations team acts as the primary conduit between regional Go To Market teams (including Finance, Operations, Sales, and Marketing) and global functions such as Product, Product Marketing, and Product Operations. We work collaboratively to drive regional operational priorities, align product delivery schedules, and provide quality market insights. Together, we connect strategic direction with regional execution to deliver best-in-class outcomes for our customers.
Initially, you will focus on
Defining and evolving the regional GTM operating model to improve how product initiatives land in the UK market.
Maintaining central GTM release calendars and roadmaps using project management tools such as Asana and Jira.
Establishing cross-functional alignment forums between global product groups and regional commercial teams.
Championing AI tools and automated workflows (such as Claude) to streamline coordination, reporting, and cross-team communication.
Where and how you can work
We offer a flexible, hybrid working environment where you can balance working from home with time spent in our UK office spaces. We encourage intentional time together for team connection and collaboration on designated boost days, ensuring you have the autonomy and support to do your best work.
Xero is a Great Place to Work UK accredited.
Here are some of the things we are looking for
You bring proven experience in GTM, operations, or project management, with a strong ability to influence senior stakeholders in global organisations.
Practical background using project management and roadmapping tools such as Asana or Jira to coordinate complex programmes of work.
Fluency with AI tools to accelerate reporting, automate workflows, and coach team members on modern ways of working.
You excel at building trusted relationships across diverse disciplines, including Product, Sales, and Marketing.
Clear communication skills with an ability to create direction and make sound trade-off decisions in ambiguous environments.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Join a Great Place to Work-Certified™ company where your voice matters.
","descriptionPlain":"The role / impact\n\nAs Go To Market (GTM) Senior Manager, you will support the UK execution of key GTM initiatives and strategic programmes of work. You will bring clarity to key focus areas across the UK region, collaborating with regional and global teams to ensure global product deliveries have a cohesive local go-to-market plan.\n\nActing as a key partner to regional leadership and cross-functional teams, you will define and evolve the UK GTM operating model while driving operational excellence through AI-augmented ways of working. Your work will directly impact how seamlessly customer initiatives land across the UK region.\n\nThe team & how they connect\n\nThe UK Strategy & Operations team acts as the primary conduit between regional Go To Market teams (including Finance, Operations, Sales, and Marketing) and global functions such as Product, Product Marketing, and Product Operations. We work collaboratively to drive regional operational priorities, align product delivery schedules, and provide quality market insights. Together, we connect strategic direction with regional execution to deliver best-in-class outcomes for our customers.\n\nInitially, you will focus on\n\n - Defining and evolving the regional GTM operating model to improve how product initiatives land in the UK market.\n\n - Maintaining central GTM release calendars and roadmaps using project management tools such as Asana and Jira.\n\n - Establishing cross-functional alignment forums between global product groups and regional commercial teams.\n\n - Championing AI tools and automated workflows (such as Claude) to streamline coordination, reporting, and cross-team communication.\n\nWhere and how you can work\n\nWe offer a flexible, hybrid working environment where you can balance working from home with time spent in our UK office spaces. We encourage intentional time together for team connection and collaboration on designated boost days, ensuring you have the autonomy and support to do your best work.\n\nXero is a Great Place to Work UK accredited.\n\nHere are some of the things we are looking for\n\n - You bring proven experience in GTM, operations, or project management, with a strong ability to influence senior stakeholders in global organisations.\n\n - Practical background using project management and roadmapping tools such as Asana or Jira to coordinate complex programmes of work.\n\n - Fluency with AI tools to accelerate reporting, automate workflows, and coach team members on modern ways of working.\n\n - You excel at building trusted relationships across diverse disciplines, including Product, Sales, and Marketing.\n\n - Clear communication skills with an ability to create direction and make sound trade-off decisions in ambiguous environments.\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.\n\nJoin a Great Place to Work-Certified™ company where your voice matters."},{"id":"3f950802-5b65-4b9c-9d28-4fc716004ebe","title":"Solutions Consultant ","department":"Revenue","team":"Revenue","employmentType":"FullTime","location":"AU: Brisbane (243 Edward St)","secondaryLocations":[],"publishedAt":"2026-08-07T07:45:56.989+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Queensland","addressCountry":"Australia","addressLocality":"Brisbane"}},"jobUrl":"https://jobs.ashbyhq.com/xero/3f950802-5b65-4b9c-9d28-4fc716004ebe","applyUrl":"https://jobs.ashbyhq.com/xero/3f950802-5b65-4b9c-9d28-4fc716004ebe/application","descriptionHtml":"The role & it's impact:
As a Solutions Consultant you will act as a trusted technical advisor and strategic partner, working alongside our sales team to deliver custom solution designs for accounting practice partners. You will translate complex partner requirements into scalable workflow strategies, identifying potential risks early and helping client firms unlock maximum long-term value from the Xero platform.
By combining deep accounting knowledge with consultative technical expertise, you will lead solution scoping, conduct tailored product demonstrations, and guide partners through seamless migrations. Your efforts will directly drive active software adoption, transforming accountants and bookkeepers into passionate, long-term champions.
The team & how they connect:
You will join a collaborative team of five reporting directly to our Partner Consulting Manager. The team serves as the vital bridge between account executives, product engineering, and external practice partners. Together, you will share market insights internally to shape product features while co-designing tailored technical strategies for client growth.
Initially, the role will focus on:
Leading technical discovery and tailored solution scoping in partnership with Account Executives
Designing and delivering engaging, custom product demonstrations to address specific firm workflow challenges
Guiding new practice partners through cloud implementation, workflow mapping, and early adoption up skilling
Providing expert technical support during sales cycles to overcome operational roadblocks and objections
Where and how you can work:
We support a flexible hybrid working model designed to give you balance while keeping you connected. This role can be based in either Sydney or Brisbane, with modern office facilities available for collaborative workshops, team connection, and boost days, alongside flexible work-from-home options.
Here are some of the things we are looking for:
Solid operational experience gained directly within an accounting or bookkeeping practice environment
Proven success in consultative problem solving, pre-sales or technical solution design within complex environments
Strong ability to communicate complex concepts simply and present engaging sessions or demonstrations to diverse audiences
Deep familiarity with cloud-based accounting platforms and broader practice workflow software ecosystems
Practical experience or comfort leveraging modern productivity technologies, including AI tools, to build efficient solutions
Highly developed interpersonal skills with the confidence to navigate ambiguity and partner effectively across internal and external teams
At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team so we encourage you to apply even if your experience isn't a perfect match!
","descriptionPlain":"The role & it's impact:\n\nAs a Solutions Consultant you will act as a trusted technical advisor and strategic partner, working alongside our sales team to deliver custom solution designs for accounting practice partners. You will translate complex partner requirements into scalable workflow strategies, identifying potential risks early and helping client firms unlock maximum long-term value from the Xero platform.\n\n\nBy combining deep accounting knowledge with consultative technical expertise, you will lead solution scoping, conduct tailored product demonstrations, and guide partners through seamless migrations. Your efforts will directly drive active software adoption, transforming accountants and bookkeepers into passionate, long-term champions.\n\n\n\nThe team & how they connect:\n\nYou will join a collaborative team of five reporting directly to our Partner Consulting Manager. The team serves as the vital bridge between account executives, product engineering, and external practice partners. Together, you will share market insights internally to shape product features while co-designing tailored technical strategies for client growth.\n\n\n\nInitially, the role will focus on:\n\n\n - Leading technical discovery and tailored solution scoping in partnership with Account Executives\n\n - Designing and delivering engaging, custom product demonstrations to address specific firm workflow challenges\n\n - Guiding new practice partners through cloud implementation, workflow mapping, and early adoption up skilling\n\n - Providing expert technical support during sales cycles to overcome operational roadblocks and objections\n\n\n\nWhere and how you can work:\n\n\nWe support a flexible hybrid working model designed to give you balance while keeping you connected. This role can be based in either Sydney or Brisbane, with modern office facilities available for collaborative workshops, team connection, and boost days, alongside flexible work-from-home options.\n\n\n\nHere are some of the things we are looking for:\n\n\n - Solid operational experience gained directly within an accounting or bookkeeping practice environment\n\n - Proven success in consultative problem solving, pre-sales or technical solution design within complex environments\n\n - Strong ability to communicate complex concepts simply and present engaging sessions or demonstrations to diverse audiences\n\n - Deep familiarity with cloud-based accounting platforms and broader practice workflow software ecosystems\n\n - Practical experience or comfort leveraging modern productivity technologies, including AI tools, to build efficient solutions\n\n - Highly developed interpersonal skills with the confidence to navigate ambiguity and partner effectively across internal and external teams\n \n \n\nAt Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team so we encourage you to apply even if your experience isn't a perfect match!"},{"id":"0850c424-e25c-44c5-823c-f958751809ad","title":"Customer Experience Specialist","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"NZ: Wellington: Xero One (19-23 Taranaki St)","secondaryLocations":[],"publishedAt":"2026-08-23T23:48:52.905+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Wellington","addressCountry":"New Zealand","addressLocality":"Wellington"}},"jobUrl":"https://jobs.ashbyhq.com/xero/0850c424-e25c-44c5-823c-f958751809ad","applyUrl":"https://jobs.ashbyhq.com/xero/0850c424-e25c-44c5-823c-f958751809ad/application","descriptionHtml":"The role & impact
At Xero, we are here to supercharge small businesses by making them more efficient and connecting them with big business technology. As a Customer Experience Specialist, you will play a vital role in this mission by acting as a brand ambassador and trusted advisor, ensuring our customers—from small business owners to seasoned accountants—unlock the full value of Xero. You will provide high-quality support and guidance through a variety of channels, helping users navigate their queries quickly and efficiently.
Your work is about more than just solving problems; it is about delivering a best-in-class experience through empathy and a passion for resolution. By proactively reaching out to customers and simplifying complex information, you will help build a stronger economy and empower the community behind these businesses.
The team & how they connect
The Customer Experience team works together to provide world-class support, aiming to become trusted and efficient business advisors to Xero customers. The team supports small business owners, bookkeepers, and accountants. They collaborate effectively across all teams at Xero, working to quickly and efficiently resolve customer queries through a variety of channels.
The team is currently working on
Engaging in proactive call campaigns to help customers achieve the best next action for their business.
Utilising modern tools and technology, including Generative AI, to enhance the delivery of customer support.
Managing and resolving customer cases using platforms like Salesforce to ensure accurate data capture.
Adapting to the evolving CX strategy and product landscape to support users in a high-change environment.
Where and how you can work
This team operates a hybrid working arrangement, requiring three days per week in the office. You will be able to work from home for the remaining two days. Please note, the initial training period for this role will require you to be fully in the office five days a week.
We are looking to add Customer Experience Specialists to join our team who will work one of the following schedules:
Sunday through Thursday
Tuesday through Saturday
Monday through Friday
All shifts will be 11:00am - 8:00pm.
Please note that the anticipated start date will be 12 OCT 2026.
Here are some of the things we are looking for
You bring experience from a service environment where you have successfully worked towards service levels and quality targets.
Your communication style is clear, concise, and authentic, whether you are writing an email or speaking on the phone.
You possess the confidence to make proactive outbound calls and the initiative to self-manage your daily tasks.
A growth mindset and a readiness to consistently learn and build knowledge are essential to your success.
You are a committed team player who proactively assists others and builds relationships through trust.
Proficiency with IT tools like Microsoft Office or Google Suite is required, and experience with accounting systems or case management tools is a bonus.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
At Xero, we’re here to supercharge small businesses. By making small business more efficient every day, connecting them with big business technology and empowering a community behind them, their potential is limitless. When that happens, we’re not only helping small business, we’ll be building a stronger economy that can change the world.
As a Director of Product you will lead multiple product teams and, where required, step in to solve complex and protracted product problems. You will support and enable your team to do the best work of their lives through practising the great people leader framework. Your impact will be measured by your achievement of key commercial and customer success metrics through your management of people and teams.
You will lead a product area with high levels of complexity, ambiguity, dependencies and/or stakeholder management.
As the Director of Product, Identity and Platform, you will lead the strategy and execution of several products that underpin almost every product component at Xero. The role is highly strategic and will have significant executive and customer visibility.
You will set the vision and ambition for Xero’s growth into larger medium sized businesses. This role requires you to strategically identify the platform improvements required to service a larger business with higher complexity, design innovative solutions to scale Xero to a new standard, and collaborate with teams to execute the vision. You will be a forward-thinking product leader who can also grapple with how AI is going to change customer needs and product solutions to futureproof Xero. You’ll play a critical role in re-defining the direction of product management in the age of AI.
You’ll work cross-functionally with design, engineering, GTM, compliance teams amongst others. You’ll also work horizontally across product areas and establish the standard for horizontal product work and you’ll lead a team of 6 product managers initially, with room to grow scope significantly for a strong performer.
In this role, you’ll drive innovation and execution across identity, authentication/authorisation, fraud detection and platform reliability and stability. You’ll work across a range of areas including granular user permissions, login (including MFA, SSO, passkeys), customer due diligence platform, AI agent identity, authentication/authorisation and back-end organisational and user platforms
Product
Be accountable for all the equivalent product management responsibilities, at a product area level, including:
Network across Xero to ensure the products within the portfolio connect to Xero’s strategy, objectives and future
Develop trusting relationships with senior level stakeholders, where conversions lead to actionable outcomes
Articulate a narrative to a diverse set of senior stakeholders to influence outcomes
Be accountable for all the equivalent product management responsibilities, at portfolio /sub-portfolio(s) level, including:
Understand the Xero context, map out the Xero landscape and identify related value streams that might create collaboration opportunities or dependencies
Define customer vision, bring to life the long-term future state - the difference you're going to make in your customers' lives
Define scope and approach, define our approach to realising the vision, identifying the big bets we're going to make and the significant value drops to customers over time, including the outcomes we hope to achieve
Developing a support strategy and plan, create low-fidelity solution concepts to explore the solution space and determine the right direction. De-risk assumptions of value, usability, feasibility and viability, in ongoing #testlearnrefine loops, increasing investment in solution only as confidence grows. Create high-level concepts to demonstrate the ideal future experience and set a north-star aspiration to guide future decision making
Launch & monitor, align with Customer teams on launch timing, approach and specifics based on the agreed Customer Value Proposition. Lock in external messaging and other outward-facing assets. Run through a checklist of all the things that need to be considered when launching a new product or feature.
Nurture iterative product improvements,
Take responsibility for managing risks (in line with Xero Risk Management Standard) arising from non-functional concerns including security, privacy, regulatory change and compliance, accuracy, responsible data use and availability: consulting with stakeholders and leading trade-off decisions
Nurture lifecycle management & sunsetting, and product improvements. Continuously monitor the performance of the product against key success measures and maintain an ongoing dialogue with customers to surface and prioritise new opportunities to optimise the product, while optimising existing features
Standardise and improve product practice. Leaders actively support practitioners to develop their skills and succeed in their contributions to XPF Activities; they work with them to identify growth opportunities, and share their knowledge and experience in service of that growth
Deliberately plan the work you are involved in, forecast key milestones and deliveries and track progress against the plan.
People Leadership
You will enable your team to do the best work of their lives.
Provide team leadership, shaping the team vision, culture, product team scope and ways of working
Enable and empower people to work autonomously where appropriate, providing guidance, coaching and mentorship.
Actively engage with your team members about their careers, manage performance and support their growth and development
Recruit new Xero's as required, ensuring team members are high quality, fit Xero's culture, and are on-boarded effectively
Manage team compliance with Xero policies, processes and requirements
Role model exemplary leadership by developing leadership capabilities and upholding our Xero values
Support the growth and development of your direct reports, ensuring they have what they need to perform their roles and feel empowered and engaged
Foster a safe environment for people to experiment and learn
You drive performance and results in your team
You're responsible for the establishment of OKRs and your team's work is contributing to achieve OKRs
You deeply understand our customers and their problems
You have strong relationships with your stakeholders who are engaged and have a thorough understanding of your vision, strategy and roadmap
You have an accessible, transparent, prioritised and well executed roadmap across a portfolio / sub-portfolio which focuses on value to Xero and the customer
You champion product initiatives, narratives and vision, driving alignment across teams and the organisation
Significant people leadership experience, with the ability to successfully motivate individuals and teams and develop individuals capabilities.
Your team members are able to see the big picture and connect their work and their team’s to strategy
You are an effective coach, asking the important questions, listening and having the real (if difficult) conversions
Your roadmap is being executed according to plan and you and your team are focused on the most important initiatives
Support your team to remove barriers
You build inclusive, resilient and psychologically safe teams
Collaborate internationally to create horizontal alignment across Xero
You demonstrate and amplify Xero’s Values
Critical Capabilities
You will bring deep domain expertise in the following areas:
Technical platform product experience;
Demonstrated experience collaborating with diverse and senior stakeholder groups to realize customer / commercial outcomes, particularly engaging cross-functionally and horizontally across product teams; and
AI fluency: cutting edge of using AI to improve workflows and the product development life cycle, with a hunger and curiosity to experiment and iterate.
Love customer problems:
Leads others in the use of best practice user research approaches and methodologies to generate powerful insights
Mentors others in problem definition and articulation techniques to expertly define customer problems
Coaches others in techniques to create MVPs/MLPs, incremental solution decisions and solution definitions, to expertly solve customer problems
Supports others to run complex or detailed experiments leading to validation of solution options
Look to the future:
Runs education sessions for teams on a product/domain to increase depth of knowledge across Xero
Mentors others to develop product strategies and roadmaps that are compelling and align both business and product interests
Pilots new systems that support the development of innovative ideas across product
Work the Xero way:
Leads a culture of courageous prioritization across teams and geographies to improve Xero’s product decision-making capability
Refines and evolves Xero’s PM ways of working to continuously improve Xero’s approach to PM
Designs innovative release strategies and processes to reduce release lead time and impacts
Demonstrate commercial acumen:
Develops new internal approaches and tools to accurately identify and size markets / segments
Interrogates and validates product-market fit to ensure products are commercially successful in the market
Drives Xero’s approach to product decision-making, to ensure decisions align to Xero’s short-term and long-term strategic priorities
Do it together:
Expertly facilitates improvised conversations on any Xero-related issue, with senior level stakeholders, leading to an actionable outcome
Sets the standard in articulating a narrative to a diverse set of senior stakeholders to influence outcomes
Establishes or improves cross-functional processes to enable connections that support exemplary product outcomes
Explore the data:
Coaches others in new analytical approaches to generate insights and improve the effectiveness of product decisions
Teaches others to meaningfully translate information and insights for different stakeholders and audiences
Collaborates across functions to integrate information from a variety of sources and teams and generate meaningful insights
Great People Leadership:
Clarity: See the big picture and connect the work our team does to strategy. Cascade the operating lan and enable communication and feedback
Align & Engage: Be a good coach (ask good questions and listen to the answers). Have real, if difficult, conversations. Help your people remove barriers. Collaborates internationally to create horizontal alignment across Xero.
Perform: Build inclusive, resilient and psychologically safe teams. Drives performance and results. Grow your people and careers.
Experience
Technical platform product experience
Demonstrated experience collaborating with diverse and senior stakeholder groups to realise customer / commercial outcomes, particularly engaging cross-functionally and horizontally across product teams
AI fluency: cutting edge of using AI to improve workflows and the product development life cycle, with a hunger and curiosity to experiment and iterate
Extensive experience in implementing new and improved approaches to product practice
Proven ability to drive strategic priorities and help others relate to and align with them
Strong track record of addressing customer needs through innovative use of technology
Effectively influenced outcomes at all levels in a variety of contexts
Extensive experience in defining product roadmaps and long term planning at a Portfolio / Sub-portfolio(s) level
Extensive experience within industry sectors relevant to Xero
Previous experience at a Senior Manager level
Proven people leadership and ability to successfully motivate individuals and teams
Extensive experience managing a large and/or complex global portfolio / sub-portfolio(s) to deliver customer / business outcomes
Relevant graduate degree (preferably in a technology or business related field) from a top-tier institution
Experience leading and coaching other leaders
Extensive experience in managing product teams, leading cross-functional teams and fostering an open, collaborative team environment
Compensation & Total Rewards
At Xero, we value the impact and skills you bring to the team. We don’t just hire for a role; we invest in people. We believe in a Total Package philosophy - which means your value isn't just a single number on a paycheck. While base salary is a core component, we look at your compensation through a holistic lens that includes equity, performance incentives, and world-class benefits.
The expected base salary range for this role in:
California, New York and Washington: $195,400 - $244,300
All other States: $195,400 - $244,300
Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.
In addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:
Variable Pay: Permanent employees are eligible to participate in our equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.
Comprehensive Benefits: Medical, dental, vision, 401(k) match, and 21 days PTO, 10 days of Wellbeing leave, 5 days of Xtra Leave, 1 volunteer day, 12 paid holidays, paid parental leave. Further information included on our Xero Perks page.
Xero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken.
","descriptionPlain":"DIRECTOR OF PRODUCT, PLATFORM & IDENTITY\n\n\n\n\nOUR PURPOSE\n\nAt Xero, we’re here to supercharge small businesses. By making small business more efficient every day, connecting them with big business technology and empowering a community behind them, their potential is limitless. When that happens, we’re not only helping small business, we’ll be building a stronger economy that can change the world.\n\n\n\n\nHOW YOU’LL MAKE AN IMPACT\n\nAs a Director of Product you will lead multiple product teams and, where required, step in to solve complex and protracted product problems. You will support and enable your team to do the best work of their lives through practising the great people leader framework. Your impact will be measured by your achievement of key commercial and customer success metrics through your management of people and teams.\n\nYou will lead a product area with high levels of complexity, ambiguity, dependencies and/or stakeholder management.\n\nAs the Director of Product, Identity and Platform, you will lead the strategy and execution of several products that underpin almost every product component at Xero. The role is highly strategic and will have significant executive and customer visibility.\n\nYou will set the vision and ambition for Xero’s growth into larger medium sized businesses. This role requires you to strategically identify the platform improvements required to service a larger business with higher complexity, design innovative solutions to scale Xero to a new standard, and collaborate with teams to execute the vision. You will be a forward-thinking product leader who can also grapple with how AI is going to change customer needs and product solutions to futureproof Xero. You’ll play a critical role in re-defining the direction of product management in the age of AI.\n\nYou’ll work cross-functionally with design, engineering, GTM, compliance teams amongst others. You’ll also work horizontally across product areas and establish the standard for horizontal product work and you’ll lead a team of 6 product managers initially, with room to grow scope significantly for a strong performer.\n\nIn this role, you’ll drive innovation and execution across identity, authentication/authorisation, fraud detection and platform reliability and stability. You’ll work across a range of areas including granular user permissions, login (including MFA, SSO, passkeys), customer due diligence platform, AI agent identity, authentication/authorisation and back-end organisational and user platforms\n\n\n\n\nWHAT YOU’LL DO\n\nProduct\n\nBe accountable for all the equivalent product management responsibilities, at a product area level, including:\n\n - Network across Xero to ensure the products within the portfolio connect to Xero’s strategy, objectives and future\n\n - Develop trusting relationships with senior level stakeholders, where conversions lead to actionable outcomes\n\n - Articulate a narrative to a diverse set of senior stakeholders to influence outcomes\n\n - Be accountable for all the equivalent product management responsibilities, at portfolio /sub-portfolio(s) level, including:\n\n - Understand the Xero context, map out the Xero landscape and identify related value streams that might create collaboration opportunities or dependencies\n\n - Define customer vision, bring to life the long-term future state - the difference you're going to make in your customers' lives\n\n - Define scope and approach, define our approach to realising the vision, identifying the big bets we're going to make and the significant value drops to customers over time, including the outcomes we hope to achieve\n\n - Developing a support strategy and plan, create low-fidelity solution concepts to explore the solution space and determine the right direction. De-risk assumptions of value, usability, feasibility and viability, in ongoing #testlearnrefine loops, increasing investment in solution only as confidence grows. Create high-level concepts to demonstrate the ideal future experience and set a north-star aspiration to guide future decision making\n\n - Launch & monitor, align with Customer teams on launch timing, approach and specifics based on the agreed Customer Value Proposition. Lock in external messaging and other outward-facing assets. Run through a checklist of all the things that need to be considered when launching a new product or feature.\n\n - Nurture iterative product improvements,\n\n - Take responsibility for managing risks (in line with Xero Risk Management Standard) arising from non-functional concerns including security, privacy, regulatory change and compliance, accuracy, responsible data use and availability: consulting with stakeholders and leading trade-off decisions\n\n - Nurture lifecycle management & sunsetting, and product improvements. Continuously monitor the performance of the product against key success measures and maintain an ongoing dialogue with customers to surface and prioritise new opportunities to optimise the product, while optimising existing features\n\n - Standardise and improve product practice. Leaders actively support practitioners to develop their skills and succeed in their contributions to XPF Activities; they work with them to identify growth opportunities, and share their knowledge and experience in service of that growth\n\n - Deliberately plan the work you are involved in, forecast key milestones and deliveries and track progress against the plan.\n\nPeople Leadership\n\nYou will enable your team to do the best work of their lives.\n\n - Provide team leadership, shaping the team vision, culture, product team scope and ways of working\n\n - Enable and empower people to work autonomously where appropriate, providing guidance, coaching and mentorship.\n\n - Actively engage with your team members about their careers, manage performance and support their growth and development\n\n - Recruit new Xero's as required, ensuring team members are high quality, fit Xero's culture, and are on-boarded effectively\n\n - Manage team compliance with Xero policies, processes and requirements\n\n - Role model exemplary leadership by developing leadership capabilities and upholding our Xero values\n\n - Support the growth and development of your direct reports, ensuring they have what they need to perform their roles and feel empowered and engaged\n\n - Foster a safe environment for people to experiment and learn\n\n - You drive performance and results in your team\n \n\n\nSUCCESS LOOKS LIKE\n\n - You're responsible for the establishment of OKRs and your team's work is contributing to achieve OKRs\n\n - You deeply understand our customers and their problems\n\n - You have strong relationships with your stakeholders who are engaged and have a thorough understanding of your vision, strategy and roadmap\n\n - You have an accessible, transparent, prioritised and well executed roadmap across a portfolio / sub-portfolio which focuses on value to Xero and the customer\n\n - You champion product initiatives, narratives and vision, driving alignment across teams and the organisation\n\n - Significant people leadership experience, with the ability to successfully motivate individuals and teams and develop individuals capabilities.\n\n - Your team members are able to see the big picture and connect their work and their team’s to strategy\n\n - You are an effective coach, asking the important questions, listening and having the real (if difficult) conversions\n\n - Your roadmap is being executed according to plan and you and your team are focused on the most important initiatives\n\n - Support your team to remove barriers\n\n - You build inclusive, resilient and psychologically safe teams\n\n - Collaborate internationally to create horizontal alignment across Xero\n\n - You demonstrate and amplify Xero’s Values\n\n\n\n\nWHAT YOU’LL BRING WITH YOU\n\nCritical Capabilities\n\nYou will bring deep domain expertise in the following areas:\n\n - Technical platform product experience;\n\n - Demonstrated experience collaborating with diverse and senior stakeholder groups to realize customer / commercial outcomes, particularly engaging cross-functionally and horizontally across product teams; and\n\n - AI fluency: cutting edge of using AI to improve workflows and the product development life cycle, with a hunger and curiosity to experiment and iterate.\n\n Love customer problems:\n\n - Leads others in the use of best practice user research approaches and methodologies to generate powerful insights\n\n - Mentors others in problem definition and articulation techniques to expertly define customer problems\n\n - Coaches others in techniques to create MVPs/MLPs, incremental solution decisions and solution definitions, to expertly solve customer problems\n\n - Supports others to run complex or detailed experiments leading to validation of solution options\n\n Look to the future:\n\n - Runs education sessions for teams on a product/domain to increase depth of knowledge across Xero\n\n - Mentors others to develop product strategies and roadmaps that are compelling and align both business and product interests\n\n - Pilots new systems that support the development of innovative ideas across product\n\nWork the Xero way:\n\n - Leads a culture of courageous prioritization across teams and geographies to improve Xero’s product decision-making capability\n\n - Refines and evolves Xero’s PM ways of working to continuously improve Xero’s approach to PM\n\n - Designs innovative release strategies and processes to reduce release lead time and impacts\n\nDemonstrate commercial acumen:\n\n - Develops new internal approaches and tools to accurately identify and size markets / segments\n\n - Interrogates and validates product-market fit to ensure products are commercially successful in the market\n\n - Drives Xero’s approach to product decision-making, to ensure decisions align to Xero’s short-term and long-term strategic priorities\n\nDo it together:\n\n - Expertly facilitates improvised conversations on any Xero-related issue, with senior level stakeholders, leading to an actionable outcome\n\n - Sets the standard in articulating a narrative to a diverse set of senior stakeholders to influence outcomes\n\n - Establishes or improves cross-functional processes to enable connections that support exemplary product outcomes\n\nExplore the data:\n\n - Coaches others in new analytical approaches to generate insights and improve the effectiveness of product decisions\n\n - Teaches others to meaningfully translate information and insights for different stakeholders and audiences\n\n - Collaborates across functions to integrate information from a variety of sources and teams and generate meaningful insights\n\nGreat People Leadership:\n\n - Clarity: See the big picture and connect the work our team does to strategy. Cascade the operating lan and enable communication and feedback\n\n - Align & Engage: Be a good coach (ask good questions and listen to the answers). Have real, if difficult, conversations. Help your people remove barriers. Collaborates internationally to create horizontal alignment across Xero.\n\n - Perform: Build inclusive, resilient and psychologically safe teams. Drives performance and results. Grow your people and careers.\n\nExperience\n\n - Technical platform product experience\n\n - Demonstrated experience collaborating with diverse and senior stakeholder groups to realise customer / commercial outcomes, particularly engaging cross-functionally and horizontally across product teams\n\n - AI fluency: cutting edge of using AI to improve workflows and the product development life cycle, with a hunger and curiosity to experiment and iterate\n\n - Extensive experience in implementing new and improved approaches to product practice\n\n - Proven ability to drive strategic priorities and help others relate to and align with them\n\n - Strong track record of addressing customer needs through innovative use of technology\n\n - Effectively influenced outcomes at all levels in a variety of contexts\n\n - Extensive experience in defining product roadmaps and long term planning at a Portfolio / Sub-portfolio(s) level\n\n - Extensive experience within industry sectors relevant to Xero\n\n - Previous experience at a Senior Manager level\n\n - Proven people leadership and ability to successfully motivate individuals and teams\n\n - Extensive experience managing a large and/or complex global portfolio / sub-portfolio(s) to deliver customer / business outcomes\n\n - Relevant graduate degree (preferably in a technology or business related field) from a top-tier institution\n\n - Experience leading and coaching other leaders\n\n - Extensive experience in managing product teams, leading cross-functional teams and fostering an open, collaborative team environment\n\nCompensation & Total Rewards\n\nAt Xero, we value the impact and skills you bring to the team. We don’t just hire for a role; we invest in people. We believe in a Total Package philosophy - which means your value isn't just a single number on a paycheck. While base salary is a core component, we look at your compensation through a holistic lens that includes equity, performance incentives, and world-class benefits.\n\nThe expected base salary range for this role in:\n\n - California, New York and Washington: $195,400 - $244,300\n\n - All other States: $195,400 - $244,300\n\nIndividual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.\n\nIn addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:\n\n - Variable Pay: Permanent employees are eligible to participate in our equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.\n\n - Comprehensive Benefits: Medical, dental, vision, 401(k) match, and 21 days PTO, 10 days of Wellbeing leave, 5 days of Xtra Leave, 1 volunteer day, 12 paid holidays, paid parental leave. Further information included on our Xero Perks https://careers.xero.com/inside-xero/benefits-wellbeing/ page.\n\nXero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken."},{"id":"a65eed28-3e0a-4664-b22e-fa5da2c0bd15","title":"Senior Product Manager, Banking Experience","department":"Product","team":"Product","employmentType":"FullTime","location":"NZ: Wellington: Xero One (19-23 Taranaki St)","secondaryLocations":[],"publishedAt":"2026-08-17T02:12:36.690+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Wellington","addressCountry":"New Zealand","addressLocality":"Wellington"}},"jobUrl":"https://jobs.ashbyhq.com/xero/a65eed28-3e0a-4664-b22e-fa5da2c0bd15","applyUrl":"https://jobs.ashbyhq.com/xero/a65eed28-3e0a-4664-b22e-fa5da2c0bd15/application","descriptionHtml":"The Role & Impact
As a Senior Product Manager in Banking Experience, you will own the reconciliation review experience, the human layer that sits on top of Auto Bank Rec (ABR), one of the biggest Xero product launches last year. ABR uses AI to automatically reconcile bank transactions for small businesses and accountants, and as we invest further in automating that work, the review experience becomes the critical part: it lets customers trust the automation and move to a healthy reconciliation state faster. You will drive time-to-value, the core metric for our global banking suite, by pushing this experience from today's manual checks toward true management by exception where routine reconciliation happens automatically and people only step in for what genuinely needs their judgement.
You will step into a pivotal, high-visibility space, balancing product strategy with practical execution. Moving between big-picture and technical implementation, you will work closely with engineering, machine learning, and cross-functional partners, including defining how we evaluate model quality as automation expands to turn product ambiguity into clear, actionable roadmaps that extend bank rec beyond its current form into a more conversational, AI-native experience across the surfaces customers actually work in.
This role is based in New Zealand working as part of a globally distributed banking organization.
The Team
You will join a collaborative team of Product Managers in NZ who lead different facets of our banking experience, alongside a broader distributed organization. The team works seamlessly with dedicated engineering pods, user experience designers, and cross-functional stakeholders across global time zones. Together, you will foster an open environment where data-driven ideas are shared, tested, and transformed into impactful software solutions.
Initially you will focus on
Ramping up on the current state of Auto Bank Rec and the reconciliation review experience to establish a prioritised near-term roadmap.
Partnering with engineering teams to push the management-by-exception model further, reducing what customers need to check by hand.
Defining key success metrics, eval frameworks, and dashboards to track quality, review effort, and time-to-value as automation scales.
Establishing clear, consensus-driven product requirements alongside design and engineering partners for expanding reconciliation into new, AI-native surfaces.
Here are some of the things we are looking for
A background in B2B SaaS product management, with experience defining complex product features involving automation, AI/ML-powered workflows, or high-trust review experiences.
Demonstrated capability in taking a product area from early-stage ambiguity to a fully realized, evidence-based strategy.
Comfort working alongside technical teams, including engineering and machine learning peers to guide technical decision-making, define evals for model performance, and balance trade-offs around automation and trust.
Strong analytical and quantitative capabilities, using data, user logs, and direct feedback to inform decision-making.
Exceptional written and asynchronous communication skills to engage stakeholders across distributed, cross-timezone teams.
A collaborative mindset that thrives when partnering with peer Product Managers, UX designers, and cross-functional groups.
Where and how you can work
This role is based in New Zealand working as part of a globally distributed banking organization. We support flexible hybrid working options that combine collaborative, in-person team days with the focus time of working from home.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
The role / impact
You'll engineer AI-enabled solutions that make Xero's Productivity and Collaboration ecosystem smarter, safer and more scalable. You'll solve complex technical problems, contribute to engineering standards, and support other team members whilst building integrations, workflows, and guardrails that connect internal AI tools to the right systems and data. This role acts as a key point of contact for our production environment-you'll own significant technical challenges rather than work through a support queue.
Your technical work will focus on current projects rather than routine tasks. You'll shape how AI tools interact with our productivity ecosystem, working across tools like Atlassian, Google Workspace, and Slack. Whilst mentoring is encouraged, this position is designed for people who want to stay hands-on and technical.
The team / how they connect
The Productivity and Collaboration team (PAC) is responsible for keeping Xero's internal productivity ecosystem running smoothly and innovatively. We work collaboratively across regions, primarily Australia and New Zealand, with active partnerships with teams in the US and Canada. Our team is diverse, supportive, and committed to solving technical challenges that matter.
The team is currently working on / Initially, you will focus on
Engineering AI-enabled automation that reduces manual toil and improves efficiency
Building and maintaining integrations across Atlassian, Google Workspace, Slack, and emerging AI tools
Contributing to technical standards and architectural decisions for our systems
Establishing reliability improvements and ownership of key system documentation
Where and how you can work
This role is based in Vancouver. You'll work in a hybrid environment with team stand-ups and meetings happening weekly. We encourage regular collaboration with your team, though you'll have the autonomy to structure your days effectively. The biggest challenge in this role will be maintaining strong connections with limited time zone overlap across some of our team locations-we embrace asynchronous collaboration and focus on clear communication to bridge those gaps.
Here are some of the things we are looking for
You bring strong interpersonal skills and a confident, friendly approach to solving technical problems. You're someone who can support the right technical solution even when facing pushback or challenges, staying positive and solution-focused.
You have hands-on experience with automation and scripting in Python, PowerShell, and Bash, along with solid integration and API design knowledge. You're comfortable working with cloud-based productivity systems and understand security best practices.
You're adept at leveraging AI-powered tools to enhance task efficiency and automate repetitive work. You communicate clearly -both written and verbally -and can articulate trade-offs and decisions.
You thrive in a diverse team environment and bring a genuine enthusiasm for collaboration. Beyond your technical capability, you contribute positively to team culture through openness and a willingness to mentor others.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Go Bold. We encourage you to challenge the status quo and push boundaries. Go Fast. We move with purpose and urgency. Go Together. We succeed through collaboration and mutual support. These aren't just values- they're how we work every day.
Compensation & Total Rewards
At Xero, we value the impact and skills you bring to the team. We believe in a Total Package philosophy - ensuring your value is recognized through a holistic lens that includes base salary, performance incentives, and world-class benefits.
The expected base salary range for this role is CA$76,200 – CA$126,200
At Xero, we’re here to supercharge small businesses. By making small businesses more efficient every day, connecting them with big business technology and empowering a community behind them, their potential is limitless. When that happens, we’re not only helping small businesses, we’ll be building a stronger economy that can change the world.
The General Manager, Financial Services Risk & Compliance Operations, is a senior leadership role responsible for building and leading Xero’s line 1 financial services risk and compliance operations capability, and will be one of the Responsible Managers for Australian Financial Services Licensing purposes.
This role establishes the operating function that enables Xero to scale regulated financial services safely and confidently. It brings together sanctions screening, KYB/KYC and identity verification, AML/CTF operational execution, transaction monitoring, and payment operations into a single, high-performing function that protects customer trust while supporting product growth.
The GM will lead the function through its build-operate-transfer phase, initially within Advocacy, Risk & Compliance and, once stable and mature, into its permanent line 1 home. The role will set direction, build the team, define operating standards, and create the partnerships needed across Product, Payments, CX, Security, Financial Services Legal, Risk & Compliance and Enterprise Risk & Compliance to ensure Xero is regulator-ready and operationally strong.
This role is critical to ensuring Xero can take direct ownership of the customer and regulatory obligations that come with expanding payments and other financial services products. It represents an opportunity to build trusted operational infrastructure that enables growth, strengthens resilience, and supports a seamless customer experience.
Setting up core operational capabilities across sanctions screening, KYB/KYC verification, AML/CTF execution, and payment workflows.
Tooling optimization across Sardine, Salesforce workflows, payment operations platforms, and third-party payment portals.
Establishing operational governance routines, service standards, and key escalation pathways like the Financial Crime and Fraud Working Group.
Managing relationships and quality oversight for outsourced operational partners to align with internal control expectations.
Substantial operational leadership background within financial crime, AML/CTF, payment operations, or regulated financial services.
Proven capability in building or scaling first-line risk functions, establishing operational controls, and guiding teams through organizational growth.
Deep practical understanding of sanctions, KYB/KYC, transaction monitoring, and financial services licensing frameworks.
Skill in managing external partner relationships, service quality standards, and operational service level agreements.
Comfort using operational data, trend analysis, and workflow tools to continuously strengthen controls and improve efficiency.
Confidence utilizing AI tools responsibly to aid operational decision-making, manage data risks, and streamline team workflows.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
This position offers a flexible hybrid working model, balancing the autonomy of remote work with purposeful, collaborative time spent in our modern office spaces. You will participate in regular boost days designed to bring teams together for strategic alignment, creative brainstorming, and connection. Specific location arrangements and remote options can be discussed based on your region.
The role / impact
As a Solutions Consultant, you will act as a key technical expert and strategic partner to both our sales team and accounting partners. You will own the technical solution strategy for assigned opportunities, translating complex partner needs into scalable workflows that support long-term platform adoption and value.
Your work directly shapes partner success across their entire journey. By identifying risks early, leading technical scoping, and guiding seamless product implementations, you will help small businesses and their advisors thrive while turning partners into long-term advocates for Xero.
The team & how they connect
Our team works at the intersection of sales, product, and customer success to guide accounting and bookkeeping partners through technical transitions. We collaborate closely with internal teams to share market feedback, solve operational roadblocks, and build strong relationships across the small business community. Together, we combine technical depth with consulting expertise to ensure our partners achieve maximum value from Xero.
Initially, the role will focus on
Leading technical scoping, workflow mapping, and custom solution design alongside sales teams.
Supporting partner migrations and technical implementations using cloud accounting and workflow tools.
Delivering clear product demonstrations and technical consulting sessions to help partners upskill their teams.
Gathering partner feedback to inform product development and influence future platform capabilities.
Where and how you can work
At Xero, we offer flexible working options designed to support performance and wellbeing. You will work in a hybrid model, combining remote working with intentional time in the office for collaboration, team connection, and boost days.
Here are some of the things we are looking for
You bring an operational background within an accounting or bookkeeping firm, alongside a solid grasp of cloud accounting software ecosystems.
Proven experience in pre-sales, technical account management, or solutions engineering within SaaS environments.
A knack for communicating complex technical concepts into clear, practical guidance for diverse audiences.
Strong analytical problem-solving skills that allow you to diagnose technical roadblocks and recommend effective workflow solutions.
A collaborative approach focused on building trusted relationships with internal teams and external partners alike.
Compensation & Total Rewards
At Xero, we value the impact and skills you bring to the team. We don’t just hire for a role; we invest in people. We believe in a Total Package philosophy - which means your value isn't just a single number on a paycheck. While base salary is a core component, we look at your compensation through a holistic lens that includes equity, performance incentives, and world-class benefits.
The expected base salary range for this role in:
$81,000 to $101,000 + commission USD
Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.
In addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:
Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.
Comprehensive Benefits: Medical, dental, vision, 401(k) match, and 21 days PTO, 10 days of Wellbeing leave, 5 days of Xtra Leave, 1 volunteer day, 12 paid holidays, paid parental leave. Further information included on our Xero Perks page.
Xero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role / impact\n\nAs a Solutions Consultant, you will act as a key technical expert and strategic partner to both our sales team and accounting partners. You will own the technical solution strategy for assigned opportunities, translating complex partner needs into scalable workflows that support long-term platform adoption and value.\n\nYour work directly shapes partner success across their entire journey. By identifying risks early, leading technical scoping, and guiding seamless product implementations, you will help small businesses and their advisors thrive while turning partners into long-term advocates for Xero.\n\nThe team & how they connect\n\nOur team works at the intersection of sales, product, and customer success to guide accounting and bookkeeping partners through technical transitions. We collaborate closely with internal teams to share market feedback, solve operational roadblocks, and build strong relationships across the small business community. Together, we combine technical depth with consulting expertise to ensure our partners achieve maximum value from Xero.\n\nInitially, the role will focus on\n\n - Leading technical scoping, workflow mapping, and custom solution design alongside sales teams.\n\n - Supporting partner migrations and technical implementations using cloud accounting and workflow tools.\n\n - Delivering clear product demonstrations and technical consulting sessions to help partners upskill their teams.\n\n - Gathering partner feedback to inform product development and influence future platform capabilities.\n\nWhere and how you can work\n\nAt Xero, we offer flexible working options designed to support performance and wellbeing. You will work in a hybrid model, combining remote working with intentional time in the office for collaboration, team connection, and boost days.\n\nHere are some of the things we are looking for\n\n - You bring an operational background within an accounting or bookkeeping firm, alongside a solid grasp of cloud accounting software ecosystems.\n\n - Proven experience in pre-sales, technical account management, or solutions engineering within SaaS environments.\n\n - A knack for communicating complex technical concepts into clear, practical guidance for diverse audiences.\n\n - Strong analytical problem-solving skills that allow you to diagnose technical roadblocks and recommend effective workflow solutions.\n\n - A collaborative approach focused on building trusted relationships with internal teams and external partners alike.\n\nCompensation & Total Rewards\n\nAt Xero, we value the impact and skills you bring to the team. We don’t just hire for a role; we invest in people. We believe in a Total Package philosophy - which means your value isn't just a single number on a paycheck. While base salary is a core component, we look at your compensation through a holistic lens that includes equity, performance incentives, and world-class benefits.\n\nThe expected base salary range for this role in:\n\n - $81,000 to $101,000 + commission USD\n\nIndividual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.\n\nIn addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:\n\n - Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.\n\n - Comprehensive Benefits: Medical, dental, vision, 401(k) match, and 21 days PTO, 10 days of Wellbeing leave, 5 days of Xtra Leave, 1 volunteer day, 12 paid holidays, paid parental leave. Further information included on our Xero Perks https://careers.xero.com/inside-xero/benefits-wellbeing/ page.\n\nXero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken.\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"5e7fb1a2-f9fc-4e82-b2e4-aeff0201e9ac","title":"Global Strategy Manager","department":"Strategy & Operations","team":"Strategy & Operations","employmentType":"FullTime","location":"AU: Sydney (45 Clarence St)","secondaryLocations":[{"location":"AU: Melbourne: (260 Burwood Rd)","address":{"postalAddress":{"postalCode":"3122","addressRegion":"Victoria","streetAddress":"Level 3, 260 Burwood Road","addressCountry":"Australia","addressLocality":"Hawthorn"}}}],"publishedAt":"2026-08-06T05:29:34.627+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"New South Wales","addressCountry":"Australia","addressLocality":"Sydney"}},"jobUrl":"https://jobs.ashbyhq.com/xero/5e7fb1a2-f9fc-4e82-b2e4-aeff0201e9ac","applyUrl":"https://jobs.ashbyhq.com/xero/5e7fb1a2-f9fc-4e82-b2e4-aeff0201e9ac/application","descriptionHtml":"The role & impact
Xero's Global Strategy & Operations (GS&O) team partners closely with decision makers across the company to lead critical strategic and operational initiatives, spanning company strategy, market intelligence, internal transformation and the operating rhythms that turn priorities into action. This role sits at the centre of that work, helping shape where Xero plays and how it wins, while helping leaders translate priorities into action through planning, governance, performance rhythms and cross-functional execution.
You'll work across strategy development, annual planning, OKR setting, executive reporting and Board papers, alongside the delivery of high-priority programmes that need strong structure, pace and alignment. You'll also bring an AI builder mindset to everything you do, shaping AI-enabled ways of working that raise the quality, speed and leverage of the team's output.
The team & how they connect
GS&O partners across every part of Xero, from product and engineering through to finance and people, translating ambitious strategy into clear, executable plans. It's a small, senior team trusted to bring order to ambiguity, working closely with senior leaders to structure problems, build recommendations and keep delivery on track.
Initially, you will focus on
Contributing to the ongoing definition and evolution of Xero's long-term strategy, including evaluating the changing landscape Xero operates in
Structuring and solving business problems through rigorous, fact-based, quantitative analysis alongside a range of internal stakeholders
Developing market intelligence that identifies trends and anticipates shifts to inform strategic decision-making
Leveraging the latest in AI tools and capabilities to reimagine how works gets done
Running the operating rhythms that translate priorities into action, including annual planning, OKRs and Board reporting
Where and how you can work
This role is based in Melbourne or Sydney, working in a hybrid model that combines in office collaboration with the flexibility to work from home. Our boost days bring the team together in person for connection and collaborative work, with the rest of the week flexible to suit how you work best.
Here are some of the things we're looking for
Experience at a top-tier consulting firm highly preferred; or, comparable experience in strategy, operations, transformation, and/or related roles within a global technology or SaaS environment.
You bring a strong strategic toolkit: turning ambiguous briefs into sharp, well-structured problems, with a clear view on hypotheses and the data needed to test them
Analytical rigour comes naturally to you, with the ability to model data, build business cases and independently work through complex information
Synthesising analysis into a crisp, well-argued recommendation, with explicit and defensible trade-offs, is one of your strengths
Building and maintaining the processes, governance and operating rhythms that turn priorities into coordinated action is familiar territory for you
Relationships form quickly for you across all levels, and you drive alignment through structured consultation and consistent follow-through
Using AI tools to reimagine and improve how work gets done is already part of how you operate, not an afterthought
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role & impact\n\nXero's Global Strategy & Operations (GS&O) team partners closely with decision makers across the company to lead critical strategic and operational initiatives, spanning company strategy, market intelligence, internal transformation and the operating rhythms that turn priorities into action. This role sits at the centre of that work, helping shape where Xero plays and how it wins, while helping leaders translate priorities into action through planning, governance, performance rhythms and cross-functional execution.\n\nYou'll work across strategy development, annual planning, OKR setting, executive reporting and Board papers, alongside the delivery of high-priority programmes that need strong structure, pace and alignment. You'll also bring an AI builder mindset to everything you do, shaping AI-enabled ways of working that raise the quality, speed and leverage of the team's output.\n\n\n\nThe team & how they connect\n\nGS&O partners across every part of Xero, from product and engineering through to finance and people, translating ambitious strategy into clear, executable plans. It's a small, senior team trusted to bring order to ambiguity, working closely with senior leaders to structure problems, build recommendations and keep delivery on track.\n\n\n\nInitially, you will focus on\n\n - Contributing to the ongoing definition and evolution of Xero's long-term strategy, including evaluating the changing landscape Xero operates in\n\n - Structuring and solving business problems through rigorous, fact-based, quantitative analysis alongside a range of internal stakeholders\n\n - Developing market intelligence that identifies trends and anticipates shifts to inform strategic decision-making\n\n - Leveraging the latest in AI tools and capabilities to reimagine how works gets done\n\n - Running the operating rhythms that translate priorities into action, including annual planning, OKRs and Board reporting\n \n \n\nWhere and how you can work\n\nThis role is based in Melbourne or Sydney, working in a hybrid model that combines in office collaboration with the flexibility to work from home. Our boost days bring the team together in person for connection and collaborative work, with the rest of the week flexible to suit how you work best.\n\n\n\nHere are some of the things we're looking for\n\n - Experience at a top-tier consulting firm highly preferred; or, comparable experience in strategy, operations, transformation, and/or related roles within a global technology or SaaS environment.\n\n - You bring a strong strategic toolkit: turning ambiguous briefs into sharp, well-structured problems, with a clear view on hypotheses and the data needed to test them\n\n - Analytical rigour comes naturally to you, with the ability to model data, build business cases and independently work through complex information\n\n - Synthesising analysis into a crisp, well-argued recommendation, with explicit and defensible trade-offs, is one of your strengths\n\n - Building and maintaining the processes, governance and operating rhythms that turn priorities into coordinated action is familiar territory for you\n\n - Relationships form quickly for you across all levels, and you drive alignment through structured consultation and consistent follow-through\n\n - Using AI tools to reimagine and improve how work gets done is already part of how you operate, not an afterthought\n \n \n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"ce864d81-9870-412d-85da-c71538790961","title":"Senior Machine Learning Engineer ","department":"Data, AI & Machine Learning","team":"Data, AI & Machine Learning","employmentType":"FullTime","location":"CAN: Ontario Remote Worker","secondaryLocations":[],"publishedAt":"2026-09-02T22:19:15.054+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"Ontario","addressCountry":"Canada","addressLocality":"Toronto"}},"jobUrl":"https://jobs.ashbyhq.com/xero/ce864d81-9870-412d-85da-c71538790961","applyUrl":"https://jobs.ashbyhq.com/xero/ce864d81-9870-412d-85da-c71538790961/application","descriptionHtml":"The role
You will lead the design and implementation of large-scale, production-grade distributed systems that power AI features for millions of daily users. You'll own the architecture decisions that keep our systems flexible, cost-effective, and robust, direct strategy for distributed systems, and manage technical debt across the AI Products estate.
Beyond architecture, your impact lies in lifting the technical capability of the entire AI Products team. You will champion engineering excellence, mentor junior engineers, and collaborate across Xero to enhance data usability - applying modern AI research, including Large Language Models, only once it can be engineered into reliable, production-grade systems.
The team
You will join the AI Products group, a diverse team of scientists, engineers, product managers, and analysts within our broader Data & Science division. As a Sr. Machine Learning Engineer, you'll partner closely with Applied Scientists to build the interfaces and harnesses that safely and reliably transition models from research into production. Together, this collaborative team reduces toil and delivers beautiful, data-driven insights for small businesses
The team is currently working on
Designing and building highly scalable, distributed production infrastructure to support generative AI features
Harnessing tools like Python, SQL, and distributed processing engines such as Spark or Dask to handle web-scale data workload.
Deploying to production environments running on AWS and Kubernetes Integrating modern Large Language Model technologies into product features once they're production-ready
Where and how you can work
Xero offers a flexible hybrid working model designed to blend the collaboration of office life with the autonomy of remote work in Toronto, You will have access to our modern office spaces, with expectations around office days and collaborative 'boost days' aligned to help your team connect and ship great code effectively.
Here are some of the things we are looking for
5+ years building and operating production Python (or equivalent language) services at scale - this is a software engineering role first; strong system design and coding proficiency are non-negotiable
A track record of owning services or pipelines in production, including operational/on-call responsibility, incident response, and managing technical debt over time
Deep understanding of distributed processing principles (Spark, Dask, or similar) alongside strong SQL capabilities
Demonstrated experience integrating ML models or LLM-based features into production systems - you don't need a research background, but you should be comfortable working alongside Applied Scientists to productionize their work
Familiarity with ML tooling such as MLFlow, TensorFlow, or PyTorch, and data orchestration tools like Airflow or Prefect, is valued but production engineering depth matters more than research exposure
Nice to have: prior experience applying or fine-tuning LLMs in a product context, though this is not a substitute for the core software engineering bar above
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
At Xero, we value the impact and skills you bring to the team. We believe in a Total Package philosophy - ensuring your value is recognized through a holistic lens that includes base salary, performance incentives, and world-class benefits.
The expected base salary range for this role is $185,000 - $225,000 CAD.
Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.
In addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:
Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.
Comprehensive Benefits: World-class health, wellness, and retirement programs. Xero Perks including Wellbeing days, generous leave, and dedicated professional development budgets.
This is a posting for an existing vacancy.
Xero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken
The role & it's impact:
As a Solutions Consultant you will act as a trusted technical advisor and strategic partner, working alongside our sales team to deliver custom solution designs for accounting practice partners. You will translate complex partner requirements into scalable workflow strategies, identifying potential risks early and helping client firms unlock maximum long-term value from the Xero platform.
By combining deep accounting knowledge with consultative technical expertise, you will lead solution scoping, conduct tailored product demonstrations, and guide partners through seamless migrations. Your efforts will directly drive active software adoption, transforming accountants and bookkeepers into passionate, long-term champions.
The team & how they connect:
You will join a collaborative team of five reporting directly to our Partner Consulting Manager. The team serves as the vital bridge between account executives, product engineering, and external practice partners. Together, you will share market insights internally to shape product features while co-designing tailored technical strategies for client growth.
Initially, the role will focus on:
Leading technical discovery and tailored solution scoping in partnership with Account Executives
Designing and delivering engaging, custom product demonstrations to address specific firm workflow challenges
Guiding new practice partners through cloud implementation, workflow mapping, and early adoption up skilling
Providing expert technical support during sales cycles to overcome operational roadblocks and objections
Where and how you can work:
We support a flexible hybrid working model designed to give you balance while keeping you connected. This role can be based in either Sydney or Brisbane, with modern office facilities available for collaborative workshops, team connection, and boost days, alongside flexible work-from-home options.
Here are some of the things we are looking for:
Solid operational experience gained directly within an accounting or bookkeeping practice environment
Proven success in consultative problem solving, pre-sales or technical solution design within complex environments
Strong ability to communicate complex concepts simply and present engaging sessions or demonstrations to diverse audiences
Deep familiarity with cloud-based accounting platforms and broader practice workflow software ecosystems
Practical experience or comfort leveraging modern productivity technologies, including AI tools, to build efficient solutions
Highly developed interpersonal skills with the confidence to navigate ambiguity and partner effectively across internal and external teams
At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team so we encourage you to apply even if your experience isn't a perfect match!
","descriptionPlain":"The role & it's impact:\n\nAs a Solutions Consultant you will act as a trusted technical advisor and strategic partner, working alongside our sales team to deliver custom solution designs for accounting practice partners. You will translate complex partner requirements into scalable workflow strategies, identifying potential risks early and helping client firms unlock maximum long-term value from the Xero platform.\n\n\nBy combining deep accounting knowledge with consultative technical expertise, you will lead solution scoping, conduct tailored product demonstrations, and guide partners through seamless migrations. Your efforts will directly drive active software adoption, transforming accountants and bookkeepers into passionate, long-term champions.\n\n\n\nThe team & how they connect:\n\nYou will join a collaborative team of five reporting directly to our Partner Consulting Manager. The team serves as the vital bridge between account executives, product engineering, and external practice partners. Together, you will share market insights internally to shape product features while co-designing tailored technical strategies for client growth.\n\n\n\nInitially, the role will focus on:\n\n\n - Leading technical discovery and tailored solution scoping in partnership with Account Executives\n\n - Designing and delivering engaging, custom product demonstrations to address specific firm workflow challenges\n\n - Guiding new practice partners through cloud implementation, workflow mapping, and early adoption up skilling\n\n - Providing expert technical support during sales cycles to overcome operational roadblocks and objections\n\n\n\nWhere and how you can work:\n\n\nWe support a flexible hybrid working model designed to give you balance while keeping you connected. This role can be based in either Sydney or Brisbane, with modern office facilities available for collaborative workshops, team connection, and boost days, alongside flexible work-from-home options.\n\n\n\nHere are some of the things we are looking for:\n\n\n - Solid operational experience gained directly within an accounting or bookkeeping practice environment\n\n - Proven success in consultative problem solving, pre-sales or technical solution design within complex environments\n\n - Strong ability to communicate complex concepts simply and present engaging sessions or demonstrations to diverse audiences\n\n - Deep familiarity with cloud-based accounting platforms and broader practice workflow software ecosystems\n\n - Practical experience or comfort leveraging modern productivity technologies, including AI tools, to build efficient solutions\n\n - Highly developed interpersonal skills with the confidence to navigate ambiguity and partner effectively across internal and external teams\n \n \n\nAt Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team so we encourage you to apply even if your experience isn't a perfect match!"},{"id":"49ea63c7-fb64-4144-a888-fe00be861c1d","title":"Accounting Professional? Discover a new career in SaaS Sales with Xero ","department":"Revenue","team":"Revenue","employmentType":"FullTime","location":"AU: Sydney (45 Clarence St)","secondaryLocations":[],"publishedAt":"2026-08-07T07:49:36.030+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"New South Wales","addressCountry":"Australia","addressLocality":"Sydney"}},"jobUrl":"https://jobs.ashbyhq.com/xero/49ea63c7-fb64-4144-a888-fe00be861c1d","applyUrl":"https://jobs.ashbyhq.com/xero/49ea63c7-fb64-4144-a888-fe00be861c1d/application","descriptionHtml":"Are you a CPA or experienced accounting professional looking to leverage your expertise in a dynamic new way?
At Xero, we believe your deep understanding of accounting practices isn't just valuable – it's the key to our success in helping businesses thrive. We're seeking talented individuals with backgrounds in accounting, who understand the workings of accounting practices who are ready to transition their careers from traditional roles to become strategic advisors and relationship builders in the exciting world of cloud accounting technology.
This isn't a typical \"sales\" role in the traditional sense. Instead, it's about empowering accounting firms, guiding them through digital transformation, and collaborating to shape the future of their practices. If you're driven by impact, eager to share your knowledge, and looking for a career where your accounting acumen opens doors to new opportunities, we want to hear from you.
Why Xero? Why now?
The accounting landscape is rapidly evolving, and Xero is at the forefront of this digital revolution. We're passionate about making business life better for small businesses and their advisors as well as rewarding you in the process. We understand that your journey as an accountant has equipped you with unique insights into:
The daily operations and challenges of accounting practices.
The importance of accurate data and efficient processes.
The trusted relationships built with clients.
The potential for technology to transform workflows and client services.
We see these skills as foundational for a highly successful career with us. We're not looking for traditional sales experience; we're looking for your accounting expertise and your desire to make a difference.
What this unique career path offers you:
Impactful Advisory: You'll be a true partner, consulting with accounting firms to help them embrace cutting-edge digital strategies with the Xero platform.
Leverage Your Expertise: Apply your accounting knowledge and industry experience to solve real-world problems for accounting practices, guiding them towards greater efficiency and growth.
Relationship-Driven Role: Build deep, lasting relationships with key decision-makers in accounting firms, becoming their trusted advisor on digital strategy.
Autonomy & Growth: Work autonomously within your allocated territory, with significant scope for professional development and career progression within a rapidly growing global tech company.
Meaningful Contribution: Be at the forefront of a movement that is modernising the accounting industry and truly making a difference for millions of businesses.
Strong Earning Potential: We offer a highly competitive remuneration package, designed to reward your expertise, the value you bring, and your success in driving partner outcomes.
Who we're looking for:
You're an Accounting Professional: Ideally CPA-qualified, or with significant experience in an accounting practice, and a strong understanding of its operations.
You're a Natural Relationship Builder: You enjoy connecting with people and are skilled at building rapport and trust.
You're Solutions-Oriented: You're a problem-solver who can identify needs and offer practical solutions.
You're Curious about Tech: You have an interest in the emerging online accounting market and the potential of Fintech.
You're Ready for a New Challenge: You're looking for a change that leverages your existing skills in a new, exciting environment.
Is this the career change you've been looking for? If you're an accountant ready to translate your financial acumen into a dynamic advisory role at the intersection of accounting and technology, we encourage you to apply.
","descriptionPlain":"Are you a CPA or experienced accounting professional looking to leverage your expertise in a dynamic new way?\n\n \n\nAt Xero, we believe your deep understanding of accounting practices isn't just valuable – it's the key to our success in helping businesses thrive. We're seeking talented individuals with backgrounds in accounting, who understand the workings of accounting practices who are ready to transition their careers from traditional roles to become strategic advisors and relationship builders in the exciting world of cloud accounting technology.\n\n \n\nThis isn't a typical \"sales\" role in the traditional sense. Instead, it's about empowering accounting firms, guiding them through digital transformation, and collaborating to shape the future of their practices. If you're driven by impact, eager to share your knowledge, and looking for a career where your accounting acumen opens doors to new opportunities, we want to hear from you.\n\n \n\nWhy Xero? Why now?\n\n \n\nThe accounting landscape is rapidly evolving, and Xero is at the forefront of this digital revolution. We're passionate about making business life better for small businesses and their advisors as well as rewarding you in the process. We understand that your journey as an accountant has equipped you with unique insights into:\n\n \n\n - The daily operations and challenges of accounting practices.\n\n - The importance of accurate data and efficient processes.\n\n - The trusted relationships built with clients.\n\n - The potential for technology to transform workflows and client services.\n\n - We see these skills as foundational for a highly successful career with us. We're not looking for traditional sales experience; we're looking for your accounting expertise and your desire to make a difference.\n\n \n\nWhat this unique career path offers you:\n\n \n\n - Impactful Advisory: You'll be a true partner, consulting with accounting firms to help them embrace cutting-edge digital strategies with the Xero platform.\n\n - Leverage Your Expertise: Apply your accounting knowledge and industry experience to solve real-world problems for accounting practices, guiding them towards greater efficiency and growth.\n\n - Relationship-Driven Role: Build deep, lasting relationships with key decision-makers in accounting firms, becoming their trusted advisor on digital strategy.\n\n - Autonomy & Growth: Work autonomously within your allocated territory, with significant scope for professional development and career progression within a rapidly growing global tech company.\n\n - Meaningful Contribution: Be at the forefront of a movement that is modernising the accounting industry and truly making a difference for millions of businesses.\n\n - Strong Earning Potential: We offer a highly competitive remuneration package, designed to reward your expertise, the value you bring, and your success in driving partner outcomes.\n\n \n\nWho we're looking for:\n\n \n\n - You're an Accounting Professional: Ideally CPA-qualified, or with significant experience in an accounting practice, and a strong understanding of its operations.\n\n - You're a Natural Relationship Builder: You enjoy connecting with people and are skilled at building rapport and trust.\n\n - You're Solutions-Oriented: You're a problem-solver who can identify needs and offer practical solutions.\n\n - You're Curious about Tech: You have an interest in the emerging online accounting market and the potential of Fintech.\n\n - You're Ready for a New Challenge: You're looking for a change that leverages your existing skills in a new, exciting environment.\n\n \n\nIs this the career change you've been looking for? If you're an accountant ready to translate your financial acumen into a dynamic advisory role at the intersection of accounting and technology, we encourage you to apply."},{"id":"dbc50182-039f-4e46-946f-a6f9fa296a90","title":"Accounting Professional? Discover a new career in SaaS Sales with Xero ","department":"Revenue","team":"Revenue","employmentType":"FullTime","location":"AU: Brisbane (243 Edward St)","secondaryLocations":[],"publishedAt":"2026-08-07T07:49:59.891+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Queensland","addressCountry":"Australia","addressLocality":"Brisbane"}},"jobUrl":"https://jobs.ashbyhq.com/xero/dbc50182-039f-4e46-946f-a6f9fa296a90","applyUrl":"https://jobs.ashbyhq.com/xero/dbc50182-039f-4e46-946f-a6f9fa296a90/application","descriptionHtml":"Are you a CPA or experienced accounting professional looking to leverage your expertise in a dynamic new way?
At Xero, we believe your deep understanding of accounting practices isn't just valuable – it's the key to our success in helping businesses thrive. We're seeking talented individuals with backgrounds in accounting, who understand the workings of accounting practices who are ready to transition their careers from traditional roles to become strategic advisors and relationship builders in the exciting world of cloud accounting technology.
This isn't a typical \"sales\" role in the traditional sense. Instead, it's about empowering accounting firms, guiding them through digital transformation, and collaborating to shape the future of their practices. If you're driven by impact, eager to share your knowledge, and looking for a career where your accounting acumen opens doors to new opportunities, we want to hear from you.
Why Xero? Why now?
The accounting landscape is rapidly evolving, and Xero is at the forefront of this digital revolution. We're passionate about making business life better for small businesses and their advisors as well as rewarding you in the process. We understand that your journey as an accountant has equipped you with unique insights into:
The daily operations and challenges of accounting practices.
The importance of accurate data and efficient processes.
The trusted relationships built with clients.
The potential for technology to transform workflows and client services.
We see these skills as foundational for a highly successful career with us. We're not looking for traditional sales experience; we're looking for your accounting expertise and your desire to make a difference.
What this unique career path offers you:
Impactful Advisory: You'll be a true partner, consulting with accounting firms to help them embrace cutting-edge digital strategies with the Xero platform.
Leverage Your Expertise: Apply your accounting knowledge and industry experience to solve real-world problems for accounting practices, guiding them towards greater efficiency and growth.
Relationship-Driven Role: Build deep, lasting relationships with key decision-makers in accounting firms, becoming their trusted advisor on digital strategy.
Autonomy & Growth: Work autonomously within your allocated territory, with significant scope for professional development and career progression within a rapidly growing global tech company.
Meaningful Contribution: Be at the forefront of a movement that is modernising the accounting industry and truly making a difference for millions of businesses.
Strong Earning Potential: We offer a highly competitive remuneration package, designed to reward your expertise, the value you bring, and your success in driving partner outcomes.
Who we're looking for:
You're an Accounting Professional: Ideally CPA-qualified, or with significant experience in an accounting practice, and a strong understanding of its operations.
You're a Natural Relationship Builder: You enjoy connecting with people and are skilled at building rapport and trust.
You're Solutions-Oriented: You're a problem-solver who can identify needs and offer practical solutions.
You're Curious about Tech: You have an interest in the emerging online accounting market and the potential of Fintech.
You're Ready for a New Challenge: You're looking for a change that leverages your existing skills in a new, exciting environment.
Is this the career change you've been looking for? If you're an accountant ready to translate your financial acumen into a dynamic advisory role at the intersection of accounting and technology, we encourage you to apply.
","descriptionPlain":"Are you a CPA or experienced accounting professional looking to leverage your expertise in a dynamic new way?\n\n \n\nAt Xero, we believe your deep understanding of accounting practices isn't just valuable – it's the key to our success in helping businesses thrive. We're seeking talented individuals with backgrounds in accounting, who understand the workings of accounting practices who are ready to transition their careers from traditional roles to become strategic advisors and relationship builders in the exciting world of cloud accounting technology.\n\n \n\nThis isn't a typical \"sales\" role in the traditional sense. Instead, it's about empowering accounting firms, guiding them through digital transformation, and collaborating to shape the future of their practices. If you're driven by impact, eager to share your knowledge, and looking for a career where your accounting acumen opens doors to new opportunities, we want to hear from you.\n\n \n\nWhy Xero? Why now?\n\n \n\nThe accounting landscape is rapidly evolving, and Xero is at the forefront of this digital revolution. We're passionate about making business life better for small businesses and their advisors as well as rewarding you in the process. We understand that your journey as an accountant has equipped you with unique insights into:\n\n \n\n - The daily operations and challenges of accounting practices.\n\n - The importance of accurate data and efficient processes.\n\n - The trusted relationships built with clients.\n\n - The potential for technology to transform workflows and client services.\n\n - We see these skills as foundational for a highly successful career with us. We're not looking for traditional sales experience; we're looking for your accounting expertise and your desire to make a difference.\n\n \n\nWhat this unique career path offers you:\n\n \n\n - Impactful Advisory: You'll be a true partner, consulting with accounting firms to help them embrace cutting-edge digital strategies with the Xero platform.\n\n - Leverage Your Expertise: Apply your accounting knowledge and industry experience to solve real-world problems for accounting practices, guiding them towards greater efficiency and growth.\n\n - Relationship-Driven Role: Build deep, lasting relationships with key decision-makers in accounting firms, becoming their trusted advisor on digital strategy.\n\n - Autonomy & Growth: Work autonomously within your allocated territory, with significant scope for professional development and career progression within a rapidly growing global tech company.\n\n - Meaningful Contribution: Be at the forefront of a movement that is modernising the accounting industry and truly making a difference for millions of businesses.\n\n - Strong Earning Potential: We offer a highly competitive remuneration package, designed to reward your expertise, the value you bring, and your success in driving partner outcomes.\n\n \n\nWho we're looking for:\n\n \n\n - You're an Accounting Professional: Ideally CPA-qualified, or with significant experience in an accounting practice, and a strong understanding of its operations.\n\n - You're a Natural Relationship Builder: You enjoy connecting with people and are skilled at building rapport and trust.\n\n - You're Solutions-Oriented: You're a problem-solver who can identify needs and offer practical solutions.\n\n - You're Curious about Tech: You have an interest in the emerging online accounting market and the potential of Fintech.\n\n - You're Ready for a New Challenge: You're looking for a change that leverages your existing skills in a new, exciting environment.\n\n \n\nIs this the career change you've been looking for? If you're an accountant ready to translate your financial acumen into a dynamic advisory role at the intersection of accounting and technology, we encourage you to apply."},{"id":"63ecc2c8-8159-4a86-addc-4f1558403667","title":"Solutions Consultant ","department":"Revenue","team":"Revenue","employmentType":"FullTime","location":"AU: Melbourne: (260 Burwood Rd)","secondaryLocations":[],"publishedAt":"2026-09-03T02:39:44.172+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"3122","addressRegion":"Victoria","streetAddress":"Level 3, 260 Burwood Road","addressCountry":"Australia","addressLocality":"Hawthorn"}},"jobUrl":"https://jobs.ashbyhq.com/xero/63ecc2c8-8159-4a86-addc-4f1558403667","applyUrl":"https://jobs.ashbyhq.com/xero/63ecc2c8-8159-4a86-addc-4f1558403667/application","descriptionHtml":"The role & it's impact:
As a Solutions Consultant you will act as a trusted technical advisor and strategic partner, working alongside our sales team to deliver custom solution designs for accounting practice partners. You will translate complex partner requirements into scalable workflow strategies, identifying potential risks early and helping client firms unlock maximum long-term value from the Xero platform.
By combining deep accounting knowledge with consultative technical expertise, you will lead solution scoping, conduct tailored product demonstrations, and guide partners through seamless migrations. Your efforts will directly drive active software adoption, transforming accountants and bookkeepers into passionate, long-term champions.
The team & how they connect:
You will join a collaborative team of five reporting directly to our Partner Consulting Manager. The team serves as the vital bridge between account executives, product engineering, and external practice partners. Together, you will share market insights internally to shape product features while co-designing tailored technical strategies for client growth.
Initially, the role will focus on:
Leading technical discovery and tailored solution scoping in partnership with Account Executives
Designing and delivering engaging, custom product demonstrations to address specific firm workflow challenges
Guiding new practice partners through cloud implementation, workflow mapping, and early adoption up skilling
Providing expert technical support during sales cycles to overcome operational roadblocks and objections
Where and how you can work:
We support a flexible hybrid working model designed to give you balance while keeping you connected. This role can be based in either Sydney or Brisbane, with modern office facilities available for collaborative workshops, team connection, and boost days, alongside flexible work-from-home options.
Here are some of the things we are looking for:
Solid operational experience gained directly within an accounting or bookkeeping practice environment
Proven success in consultative problem solving, pre-sales or technical solution design within complex environments
Strong ability to communicate complex concepts simply and present engaging sessions or demonstrations to diverse audiences
Deep familiarity with cloud-based accounting platforms and broader practice workflow software ecosystems
Practical experience or comfort leveraging modern productivity technologies, including AI tools, to build efficient solutions
Highly developed interpersonal skills with the confidence to navigate ambiguity and partner effectively across internal and external teams
At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team so we encourage you to apply even if your experience isn't a perfect match!
","descriptionPlain":"The role & it's impact:\n\nAs a Solutions Consultant you will act as a trusted technical advisor and strategic partner, working alongside our sales team to deliver custom solution designs for accounting practice partners. You will translate complex partner requirements into scalable workflow strategies, identifying potential risks early and helping client firms unlock maximum long-term value from the Xero platform.\n\n\nBy combining deep accounting knowledge with consultative technical expertise, you will lead solution scoping, conduct tailored product demonstrations, and guide partners through seamless migrations. Your efforts will directly drive active software adoption, transforming accountants and bookkeepers into passionate, long-term champions.\n\n\n\nThe team & how they connect:\n\nYou will join a collaborative team of five reporting directly to our Partner Consulting Manager. The team serves as the vital bridge between account executives, product engineering, and external practice partners. Together, you will share market insights internally to shape product features while co-designing tailored technical strategies for client growth.\n\n\n\nInitially, the role will focus on:\n\n\n - Leading technical discovery and tailored solution scoping in partnership with Account Executives\n\n - Designing and delivering engaging, custom product demonstrations to address specific firm workflow challenges\n\n - Guiding new practice partners through cloud implementation, workflow mapping, and early adoption up skilling\n\n - Providing expert technical support during sales cycles to overcome operational roadblocks and objections\n\n\n\nWhere and how you can work:\n\n\nWe support a flexible hybrid working model designed to give you balance while keeping you connected. This role can be based in either Sydney or Brisbane, with modern office facilities available for collaborative workshops, team connection, and boost days, alongside flexible work-from-home options.\n\n\n\nHere are some of the things we are looking for:\n\n\n - Solid operational experience gained directly within an accounting or bookkeeping practice environment\n\n - Proven success in consultative problem solving, pre-sales or technical solution design within complex environments\n\n - Strong ability to communicate complex concepts simply and present engaging sessions or demonstrations to diverse audiences\n\n - Deep familiarity with cloud-based accounting platforms and broader practice workflow software ecosystems\n\n - Practical experience or comfort leveraging modern productivity technologies, including AI tools, to build efficient solutions\n\n - Highly developed interpersonal skills with the confidence to navigate ambiguity and partner effectively across internal and external teams\n \n \n\nAt Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team so we encourage you to apply even if your experience isn't a perfect match!"},{"id":"ff879ebd-58f9-497f-82d0-a6ee27c33c6d","title":"Lead Researcher","department":"Design","team":"Design","employmentType":"FullTime","location":"UK: London (7 Devonshire Square)","secondaryLocations":[],"publishedAt":"2026-09-09T17:20:49.010+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/xero/ff879ebd-58f9-497f-82d0-a6ee27c33c6d","applyUrl":"https://jobs.ashbyhq.com/xero/ff879ebd-58f9-497f-82d0-a6ee27c33c6d/application","descriptionHtml":"The role & impact
This role turns customer evidence into clear decisions by combining strategic research, Voice of Customer synthesis, and research operations. You will frame complex, ambiguous business questions into researchable problems, merging qualitative and quantitative data with statistical rigour to guide product and leadership teams.
By championing a holistic view of customer needs across global markets, you will ensure our strategy directly aligns with user sentiment. Your work will protect data quality and continuity as our systems evolve, creating reusable insights that empower teams to act with confidence.
The team & how they connect
You will join a collaborative, cross-functional group that works closely with product, design, data science, and regional commercial leaders. The team blends synchronous and asynchronous working methods to keep evidence transparent and accessible across global time zones. Together, the focus is on maintaining high evidence quality while directly influencing key product and commercial decisions.
Initially, the role may focus on:
Establishing a unified, global Voice of Customer reporting structure across all feedback channels.
Safeguarding data continuity and historical comparability for key metrics like NPS, CSAT, and awareness during platform transitions.
Setting up data flows within Snowflake, SQL, and self-serve dashboards to streamline executive reporting.
Partnering with product data science to evaluate research tools, including AI capabilities and feedback pipelines.
Where and how you can work
We support a hybrid working environment that balances working from home with regular time spent together in our modern office spaces. Our collaborative boost days bring teams together in person to connect, and build relationships, while giving you the flexibility to manage your routine in a way that suits your lifestyle.
Here are some of the things we're looking for, for this role:
Expertise in quantitative methods, survey design, sampling, and statistical analysis.
Hands-on experience querying data directly using SQL, alongside familiarity with data pipelines and dashboard tools like Tableau or Snowflake.
A proven track record of translating complex, multi-method research into simple, actionable strategic recommendations.
Outstanding stakeholder management skills, with the capability to manage competing timelines and build strong cross-functional relationships.
Deep curiosity about user needs and the ability to balance analytical rigour with fast-paced decision making.
Background in SaaS, fintech, or multi-market research environments would be a strong advantage.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Join a Great Place to Work-Certified™ company where your voice matters.
","descriptionPlain":"The role & impact\n\nThis role turns customer evidence into clear decisions by combining strategic research, Voice of Customer synthesis, and research operations. You will frame complex, ambiguous business questions into researchable problems, merging qualitative and quantitative data with statistical rigour to guide product and leadership teams.\n\nBy championing a holistic view of customer needs across global markets, you will ensure our strategy directly aligns with user sentiment. Your work will protect data quality and continuity as our systems evolve, creating reusable insights that empower teams to act with confidence.\n\nThe team & how they connect\n\nYou will join a collaborative, cross-functional group that works closely with product, design, data science, and regional commercial leaders. The team blends synchronous and asynchronous working methods to keep evidence transparent and accessible across global time zones. Together, the focus is on maintaining high evidence quality while directly influencing key product and commercial decisions.\n\nInitially, the role may focus on:\n\n - Establishing a unified, global Voice of Customer reporting structure across all feedback channels.\n\n - Safeguarding data continuity and historical comparability for key metrics like NPS, CSAT, and awareness during platform transitions.\n\n - Setting up data flows within Snowflake, SQL, and self-serve dashboards to streamline executive reporting.\n\n - Partnering with product data science to evaluate research tools, including AI capabilities and feedback pipelines.\n\nWhere and how you can work\n\nWe support a hybrid working environment that balances working from home with regular time spent together in our modern office spaces. Our collaborative boost days bring teams together in person to connect, and build relationships, while giving you the flexibility to manage your routine in a way that suits your lifestyle.\n\n \n\nHere are some of the things we're looking for, for this role:\n\n - Expertise in quantitative methods, survey design, sampling, and statistical analysis.\n\n - Hands-on experience querying data directly using SQL, alongside familiarity with data pipelines and dashboard tools like Tableau or Snowflake.\n\n - A proven track record of translating complex, multi-method research into simple, actionable strategic recommendations.\n\n - Outstanding stakeholder management skills, with the capability to manage competing timelines and build strong cross-functional relationships.\n\n - Deep curiosity about user needs and the ability to balance analytical rigour with fast-paced decision making.\n\n - Background in SaaS, fintech, or multi-market research environments would be a strong advantage.\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.\n\nJoin a Great Place to Work-Certified™ company where your voice matters."},{"id":"2e4fabf0-a3c6-4020-ab40-eec73231721c","title":"Marketing Automation Specialist","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"UK: London (7 Devonshire Square)","secondaryLocations":[],"publishedAt":"2026-08-24T23:30:28.002+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/xero/2e4fabf0-a3c6-4020-ab40-eec73231721c","applyUrl":"https://jobs.ashbyhq.com/xero/2e4fabf0-a3c6-4020-ab40-eec73231721c/application","descriptionHtml":"The role
As the Marketing Automation Specialist, you will join Xero's Customer Engagement team to design, build, test, schedule, deploy, and report on global and regional communications using a modern marketing tech stack. You will be hands-on in Salesforce Marketing Cloud (SFMC), ensuring campaigns reliably reach small business users worldwide to help make running their businesses seamless.
A key part of this position involves driving operational efficiency across the team. You will play a vital role in lifting delivery maturity by refining reusable email templates, documenting clear processes, sharing technical insights, and partnering with regional marketers on their quarterly communication plans.
The team & how they connect
You will join a high-performing Global Customer Engagement team that works in close partnership with Regional Marketing, Product Marketing, and Data & Insights specialists. The team operates with a focus on peer collaboration, shared learning, and thorough QA to streamline workflows across all regions. Together, they combine technical execution with commercial insights to build meaningful, tailored experiences for our audience.
Initially, you will focus on
Hands-on campaign creation and deployment using Salesforce Marketing Cloud and in-product messaging tools.
Building dynamic, personalized content using HTML, AMPscript, and SQL.
Managing end-to-end campaign QA, audience segmentation logic, and data troubleshooting.
Standardizing build patterns, updating team documentation, and delivering operational sends.
Where and how you can work
Xero offers a flexible hybrid work environment designed to support balance, focus, and collaboration. You will have access to modern office spaces for team connection and dedicated boost days.
Here are some of the things we are looking for
Experience managing multi-region or multi-segment email and CRM campaigns.
Technical capability using HTML, CSS, AMPscript, and SQL for dynamic content creation.
Solid understanding of data ingestion, file imports, and audience segmentation rules.
Demonstrated ability to run end-to-end campaign QA, resolve automation issues, and evaluate delivery metrics.
Strong cross-functional collaboration skills to manage competing deadlines and translate technical requirements clearly.
A proactive approach to documenting processes, sharing knowledge, and simplifying daily workflows.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role \n\nAs the Marketing Automation Specialist, you will join Xero's Customer Engagement team to design, build, test, schedule, deploy, and report on global and regional communications using a modern marketing tech stack. You will be hands-on in Salesforce Marketing Cloud (SFMC), ensuring campaigns reliably reach small business users worldwide to help make running their businesses seamless.\n\nA key part of this position involves driving operational efficiency across the team. You will play a vital role in lifting delivery maturity by refining reusable email templates, documenting clear processes, sharing technical insights, and partnering with regional marketers on their quarterly communication plans.\n\n \n\nThe team & how they connect\n\nYou will join a high-performing Global Customer Engagement team that works in close partnership with Regional Marketing, Product Marketing, and Data & Insights specialists. The team operates with a focus on peer collaboration, shared learning, and thorough QA to streamline workflows across all regions. Together, they combine technical execution with commercial insights to build meaningful, tailored experiences for our audience.\n\n \n\nInitially, you will focus on\n\n - Hands-on campaign creation and deployment using Salesforce Marketing Cloud and in-product messaging tools.\n\n - Building dynamic, personalized content using HTML, AMPscript, and SQL.\n\n - Managing end-to-end campaign QA, audience segmentation logic, and data troubleshooting.\n\n - Standardizing build patterns, updating team documentation, and delivering operational sends.\n\n \n\nWhere and how you can work\n\nXero offers a flexible hybrid work environment designed to support balance, focus, and collaboration. You will have access to modern office spaces for team connection and dedicated boost days.\n\n \n\nHere are some of the things we are looking for\n\n - Experience managing multi-region or multi-segment email and CRM campaigns.\n\n - Technical capability using HTML, CSS, AMPscript, and SQL for dynamic content creation.\n\n - Solid understanding of data ingestion, file imports, and audience segmentation rules.\n\n - Demonstrated ability to run end-to-end campaign QA, resolve automation issues, and evaluate delivery metrics.\n\n - Strong cross-functional collaboration skills to manage competing deadlines and translate technical requirements clearly.\n\n - A proactive approach to documenting processes, sharing knowledge, and simplifying daily workflows.\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"87f270af-6652-4afa-bea2-f4e907c0cd94","title":"Director of Workplace Experience UK & EMEA","department":"PX (People Experience)","team":"PX (People Experience)","employmentType":"FullTime","location":"UK: London (7 Devonshire Square)","secondaryLocations":[],"publishedAt":"2026-09-09T17:39:59.113+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"London"}},"jobUrl":"https://jobs.ashbyhq.com/xero/87f270af-6652-4afa-bea2-f4e907c0cd94","applyUrl":"https://jobs.ashbyhq.com/xero/87f270af-6652-4afa-bea2-f4e907c0cd94/application","descriptionHtml":"The role & impact
The UK and EMEA region represents a critical and expanding part of Xero's global operational landscape. As Director of Workplace Experience, you will take ownership of the regional workplace strategy, establishing human-centred physical environments and operational structures across multiple markets to support our growing workforce. You will act as a trusted advisor to senior leadership, driving complex real estate projects, integrating new business additions, and using custom AI solutions to transform daily workflows.
In this role, you will lead a team of dedicated practitioners, directly influencing how our people connect and experience work every day. Your leadership will ensure our workplaces maintain strong compliance, deliver commercial efficiency, and actively reflect Xero's values.
The team & how they connect
You will lead a high-performing regional workplace experience team that works closely with the UK and South Africa Senior Leadership Teams, as well as global property and people functions. The team focuses on creating vibrant, efficient, and safe office environments across diverse geographies. Together, you will operate collaboratively, sharing tools and insights to raise workplace standards globally.
Initially, the role will focus on:
Leading major capital projects end-to-end, including office fit-outs, relocations, and workplace transformations across the UK and EMEA.
Designing and embedding custom AI workflows and automations to increase operational efficiency across the regional function.
Managing vendor contracts, property leases, and regional budgets with strong commercial rigour.
Guiding regional workplace integration for new business acquisitions while maintaining full health, safety, and regulatory compliance.
Where and how you can work
This role offers a hybrid working model based out of our UK office locations. You will spend time in the office collaborating with key stakeholders, guiding your team, and visiting sites during major projects, alongside flexible options for remote work.
Here are some of the things we are looking for
Experience leading regional workplace operations, real estate strategy, or facilities management across multiple international sites.
Proven track record delivering complex office fit-outs, relocations, and capital projects from initial brief through to completion.
Demonstrated ability to build trusted partnerships with executive stakeholders and lead diverse teams through coaching and development.
Practical familiarity with building custom AI tools, prompts, or automated workflows to solve operational challenges.
Strong commercial acumen across budget management, vendor negotiations, and landlord relations.
Sound knowledge of local health and safety regulations, compliance requirements, and human-centred design principles.
Xero is a Great Place to Work UK accredited.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role & impact\n\nThe UK and EMEA region represents a critical and expanding part of Xero's global operational landscape. As Director of Workplace Experience, you will take ownership of the regional workplace strategy, establishing human-centred physical environments and operational structures across multiple markets to support our growing workforce. You will act as a trusted advisor to senior leadership, driving complex real estate projects, integrating new business additions, and using custom AI solutions to transform daily workflows.\n\nIn this role, you will lead a team of dedicated practitioners, directly influencing how our people connect and experience work every day. Your leadership will ensure our workplaces maintain strong compliance, deliver commercial efficiency, and actively reflect Xero's values.\n\nThe team & how they connect\n\nYou will lead a high-performing regional workplace experience team that works closely with the UK and South Africa Senior Leadership Teams, as well as global property and people functions. The team focuses on creating vibrant, efficient, and safe office environments across diverse geographies. Together, you will operate collaboratively, sharing tools and insights to raise workplace standards globally.\n\nInitially, the role will focus on:\n\n - Leading major capital projects end-to-end, including office fit-outs, relocations, and workplace transformations across the UK and EMEA.\n\n - Designing and embedding custom AI workflows and automations to increase operational efficiency across the regional function.\n\n - Managing vendor contracts, property leases, and regional budgets with strong commercial rigour.\n\n - Guiding regional workplace integration for new business acquisitions while maintaining full health, safety, and regulatory compliance.\n\nWhere and how you can work\n\nThis role offers a hybrid working model based out of our UK office locations. You will spend time in the office collaborating with key stakeholders, guiding your team, and visiting sites during major projects, alongside flexible options for remote work.\n\nHere are some of the things we are looking for\n\n - Experience leading regional workplace operations, real estate strategy, or facilities management across multiple international sites.\n\n - Proven track record delivering complex office fit-outs, relocations, and capital projects from initial brief through to completion.\n\n - Demonstrated ability to build trusted partnerships with executive stakeholders and lead diverse teams through coaching and development.\n\n - Practical familiarity with building custom AI tools, prompts, or automated workflows to solve operational challenges.\n\n - Strong commercial acumen across budget management, vendor negotiations, and landlord relations.\n\n - Sound knowledge of local health and safety regulations, compliance requirements, and human-centred design principles.\n\nXero is a Great Place to Work UK accredited.\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"da376e5e-5f04-4b2c-ba27-e3abc066ea50","title":"Business Growth Specialist","department":"Revenue","team":"Revenue","employmentType":"FullTime","location":"AU: Melbourne: (260 Burwood Rd)","secondaryLocations":[],"publishedAt":"2026-08-27T05:44:10.260+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"3122","addressRegion":"Victoria","streetAddress":"Level 3, 260 Burwood Road","addressCountry":"Australia","addressLocality":"Hawthorn"}},"jobUrl":"https://jobs.ashbyhq.com/xero/da376e5e-5f04-4b2c-ba27-e3abc066ea50","applyUrl":"https://jobs.ashbyhq.com/xero/da376e5e-5f04-4b2c-ba27-e3abc066ea50/application","descriptionHtml":"The role & it's impact:
In this role you will drive measurable growth by creating new revenue streams across small and medium business accounts. Through high-volume outreach, you will introduce key product integrations to existing customers, helping them streamline their operations and unlock platform value.
By connecting clients to advanced financial tools, you will increase product penetration while delivering strong commercial outcomes. Your proactive efforts will directly support our customer success strategy while helping small businesses thrive with Xero.
The team & how they connect:
You will join a focused team dedicated to expanding small business adoption across the country. The team works closely alongside Marketing, Data Science, and the wider Customer Success team to turn customer insights into effective outbound campaigns. Together, they combine data-driven curated targets with high-energy engagement to expand our ecosystem footprint.
Initially, the role will focus on:
Executing high-volume outbound campaigns to engage assigned small business accounts.
Promoting integrated payment and financial solutions including Stripe and GoCardless.
Managing conversion pipelines using curated account lists provided by data science teams.
Applying structured sales methodologies to track metrics and achieve target goals.
Maintain Salesforce records and provide insights to optimise messaging and conversions
Where and how you can work:
This role is based in either Melbourne or Sydney. Xero supports flexible working environments with modern office spaces designed for collaboration and connection. You will enjoy a hybrid work pattern, balancing focused work from home with regular collaborative boost days in the office to connect with the team around you.
Here are some of the things we are looking for:
Direct experience in sales, customer success or business development roles with a focus on active outbound prospecting and building pipelines.
Comfort operating in a fast-paced environment while meeting consistent activity and target metrics.
Strong consultative communication skills to uncover customer needs and explain product benefits clearly.
Proven track record of pipeline management and tracking conversion metrics in CRM systems like Salesforce.
A self-motivated approach to sales activity combined with a collaborative mindset to share best practices with your team.
At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team so we encourage you to apply even if your experience isn't a perfect match!
","descriptionPlain":"The role & it's impact:\n\nIn this role you will drive measurable growth by creating new revenue streams across small and medium business accounts. Through high-volume outreach, you will introduce key product integrations to existing customers, helping them streamline their operations and unlock platform value.\n\n\nBy connecting clients to advanced financial tools, you will increase product penetration while delivering strong commercial outcomes. Your proactive efforts will directly support our customer success strategy while helping small businesses thrive with Xero. \n\n\n\n\nThe team & how they connect:\n\nYou will join a focused team dedicated to expanding small business adoption across the country. The team works closely alongside Marketing, Data Science, and the wider Customer Success team to turn customer insights into effective outbound campaigns. Together, they combine data-driven curated targets with high-energy engagement to expand our ecosystem footprint.\n\n\n\n\nInitially, the role will focus on:\n\n - Executing high-volume outbound campaigns to engage assigned small business accounts.\n\n - Promoting integrated payment and financial solutions including Stripe and GoCardless.\n\n - Managing conversion pipelines using curated account lists provided by data science teams.\n\n - Applying structured sales methodologies to track metrics and achieve target goals.\n\n - Maintain Salesforce records and provide insights to optimise messaging and conversions\n \n \n \n\nWhere and how you can work: \n\nThis role is based in either Melbourne or Sydney. Xero supports flexible working environments with modern office spaces designed for collaboration and connection. You will enjoy a hybrid work pattern, balancing focused work from home with regular collaborative boost days in the office to connect with the team around you. \n\n\n\n\nHere are some of the things we are looking for:\n\n - Direct experience in sales, customer success or business development roles with a focus on active outbound prospecting and building pipelines.\n\n - Comfort operating in a fast-paced environment while meeting consistent activity and target metrics.\n\n - Strong consultative communication skills to uncover customer needs and explain product benefits clearly.\n\n - Proven track record of pipeline management and tracking conversion metrics in CRM systems like Salesforce.\n\n - A self-motivated approach to sales activity combined with a collaborative mindset to share best practices with your team.\n \n \n\nAt Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team so we encourage you to apply even if your experience isn't a perfect match! "},{"id":"2090766c-15b1-49f1-88e4-98d7ef013db3","title":"Senior People Analytics Manager (12 month fixed term)","department":"Finance","team":"Finance","employmentType":"FullTime","location":"AU: Melbourne: (260 Burwood Rd)","secondaryLocations":[{"location":"AU: Sydney (45 Clarence St)","address":{"postalAddress":{"addressRegion":"New South Wales","addressCountry":"Australia","addressLocality":"Sydney"}}}],"publishedAt":"2026-08-12T03:50:52.089+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"3122","addressRegion":"Victoria","streetAddress":"Level 3, 260 Burwood Road","addressCountry":"Australia","addressLocality":"Hawthorn"}},"jobUrl":"https://jobs.ashbyhq.com/xero/2090766c-15b1-49f1-88e4-98d7ef013db3","applyUrl":"https://jobs.ashbyhq.com/xero/2090766c-15b1-49f1-88e4-98d7ef013db3/application","descriptionHtml":"At Xero, we make running a business beautiful, and behind every decision we make for small businesses sits data we trust. This role is where that trust gets built for our HR (People Experience) function. As a People Insights Manager, you'll be the primary analytical partner to HR leadership, creating a single, trusted view of Operational Health that spans workforce health, engagement, talent flows, capacity and productivity, and people related risk.
You'll translate complex people data, including Workday, survey, talent and reward data, into clear, actionable recommendations that shape how Xero plans its workforce. You'll set the standard for how we partner with HR leaders on people analytics, while staying hands on with the data and models that make it possible.
You'll sit within G&A Data & Analytics, the team that mobilises trusted data so Finance, HR, Legal, Risk and other corporate functions can make faster, better decisions. This role is dedicated to People Teams, working closely with HR leadership, Finance and G&A Data & Analytics Engineering to build a shared, consistent view of how Xero's people and resources are performing.
Building a single, trusted suite of People performance views, including scorecards, workforce dashboards and engagement reporting
Defining clear metric definitions and guardrails for People KPIs such as headcount, hiring, attrition, mobility and engagement, in partnership with HR and Finance
Embedding workforce and people metrics into G&A planning, budgeting and forecasting cycles
Lifting data literacy and self-service capability across HR, so teams spend less time wrangling data and more time acting on it
This role is based in Melbourne or Sydney working in a hybrid model that combines in office collaboration with the flexibility to work from home. Our boost days bring the team together in person for connection and collaborative work, with the rest of the week flexible to suit how you work best.
A strong analytics and data background, with the ability to connect complex people and workforce data to commercial and organisational context
You've framed ambiguous people problems before and know how to turn them into clear hypotheses and analytical approaches
Comfortable engaging and challenging senior leaders, and able to translate complex insights into simple, compelling terms
Familiarity with HR domains such as workforce planning, org design, talent and mobility, engagement analytics and diversity and inclusion
Hands-on experience with large, complex datasets on modern cloud platforms, along with BI tools such as Tableau
A collaborative approach, with a track record of working across HR, Finance, Product & Technology, Legal and Risk to deliver shared outcomes
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"THE ROLE / IMPACT\n\nAt Xero, we make running a business beautiful, and behind every decision we make for small businesses sits data we trust. This role is where that trust gets built for our HR (People Experience) function. As a People Insights Manager, you'll be the primary analytical partner to HR leadership, creating a single, trusted view of Operational Health that spans workforce health, engagement, talent flows, capacity and productivity, and people related risk.\n\nYou'll translate complex people data, including Workday, survey, talent and reward data, into clear, actionable recommendations that shape how Xero plans its workforce. You'll set the standard for how we partner with HR leaders on people analytics, while staying hands on with the data and models that make it possible.\n\n\n\n\nTHE TEAM & HOW THEY CONNECT\n\nYou'll sit within G&A Data & Analytics, the team that mobilises trusted data so Finance, HR, Legal, Risk and other corporate functions can make faster, better decisions. This role is dedicated to People Teams, working closely with HR leadership, Finance and G&A Data & Analytics Engineering to build a shared, consistent view of how Xero's people and resources are performing.\n\n\n\n\nINITIALLY, YOU WILL FOCUS ON:\n\n - Building a single, trusted suite of People performance views, including scorecards, workforce dashboards and engagement reporting\n\n - Defining clear metric definitions and guardrails for People KPIs such as headcount, hiring, attrition, mobility and engagement, in partnership with HR and Finance\n\n - Embedding workforce and people metrics into G&A planning, budgeting and forecasting cycles\n\n - Lifting data literacy and self-service capability across HR, so teams spend less time wrangling data and more time acting on it\n \n \n\n\nWHERE AND HOW YOU CAN WORK\n\nThis role is based in Melbourne or Sydney working in a hybrid model that combines in office collaboration with the flexibility to work from home. Our boost days bring the team together in person for connection and collaborative work, with the rest of the week flexible to suit how you work best.\n\n\n\n\nHERE ARE SOME OF THE THINGS WE'RE LOOKING FOR, FOR THIS ROLE:\n\n - A strong analytics and data background, with the ability to connect complex people and workforce data to commercial and organisational context\n\n - You've framed ambiguous people problems before and know how to turn them into clear hypotheses and analytical approaches\n\n - Comfortable engaging and challenging senior leaders, and able to translate complex insights into simple, compelling terms\n\n - Familiarity with HR domains such as workforce planning, org design, talent and mobility, engagement analytics and diversity and inclusion\n\n - Hands-on experience with large, complex datasets on modern cloud platforms, along with BI tools such as Tableau\n\n - A collaborative approach, with a track record of working across HR, Finance, Product & Technology, Legal and Risk to deliver shared outcomes\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"70d10228-148f-456e-b188-43d42c38e84b","title":"ENGINEERING MANAGER - SRE","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"AU: Melbourne: (260 Burwood Rd)","secondaryLocations":[{"location":"AU: Sydney (45 Clarence St)","address":{"postalAddress":{"addressRegion":"New South Wales","addressCountry":"Australia","addressLocality":"Sydney"}}},{"location":"AU: Brisbane (243 Edward St)","address":{"postalAddress":{"addressRegion":"Queensland","addressCountry":"Australia","addressLocality":"Brisbane"}}}],"publishedAt":"2026-09-02T06:37:52.019+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"3122","addressRegion":"Victoria","streetAddress":"Level 3, 260 Burwood Road","addressCountry":"Australia","addressLocality":"Hawthorn"}},"jobUrl":"https://jobs.ashbyhq.com/xero/70d10228-148f-456e-b188-43d42c38e84b","applyUrl":"https://jobs.ashbyhq.com/xero/70d10228-148f-456e-b188-43d42c38e84b/application","descriptionHtml":"The role and its impact
We are seeking an Engineering Manager for our Site Reliability Engineering (SRE) team. In this leadership role, you will own and drive our reliability programme, focusing on high availability and disaster recovery (HA/DR) testing and incident management across our Asia-Pacific and EMEA regions.
You will lead a growing team through a critical period of expansion, building a culture where reliability is woven into the DNA of the business, not treated as an afterthought.
Your work will have significant impact on Xero's customer experience and operational resilience. By partnering with platform teams, observability specialists, and cross-functional stakeholders, you will close systemic reliability gaps and help reduce customer-detected incidents by 70–80%. You will also shape how our engineering culture evolves, mentoring engineers and fostering an environment where thoughtful problem-solving and ownership are valued.
The team and how they connect
The Australia-based SRE team currently comprises two skilled engineers and is growing to at least four by year-end. The team operates collaboratively with Cloud Engineering, Observability, Database Reliability Engineering, and Shared Services to elevate Xero's reliability posture across our platform. You will report to the Head of Engineering for Reliability and partner closely with a US-based Engineering Manager who owns incident management for the EMEA/US time zone, ensuring seamless global coverage. Together, you will run Xero's reliability programme, working in lockstep to deliver measurable improvements in how the business detects, responds to, and prevents incidents.
The team is currently working on
• Building and maturing a continuous HA/DR testing cadence, moving from ad hoc to reliable weekly execution
• Establishing and optimising incident command protocols across APAC and EMEA regions, with a focus on time-to-mitigation against clear targets
• Closing cross-team reliability gaps identified between Observability, Tooling, and product engineering through structured collaboration
• Growing the team from two to four engineers whilst maintaining high incident response standards and driving a reliability-first mindset
Where and how you can work
We have no standing office attendance requirement; we expect you to join us in person approximately once per quarter. We offer the flexibility to work in a way that suits your rhythm and your team's needs, whilst maintaining the collaboration and connection that makes us stronger together.
Here are some of the things we are looking for
• You bring proven SRE or infrastructure leadership experience, ideally managing incident command at scale, with a demonstrable track record of building or maturing HA/DR programmes.
• You possess strong software engineering skills and are comfortable diving into code to solve reliability problems, not just process; fluency with AI-assisted tooling is a core capability, not a nice-to-have.
• Your agency and curiosity shine through—you think and act beyond the job description, bias toward independent problem-solving over waiting for direction, and bring a genuine enthusiasm for lifting reliability across the business.
• You excel at stakeholder management and can influence peer teams without formal authority, forging durable relationships across regions, platforms, and functions with both conviction and empathy.
• You are comfortable operating across time zones and managing distributed teams with ease, bringing calm and clarity to high-pressure incident response moments.
• You care about growing and developing engineers. You will shape the team's culture through structured onboarding, regular one-to-ones, and mentorship that helps people thrive and stay.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role and its impact\n\nWe are seeking an Engineering Manager for our Site Reliability Engineering (SRE) team. In this leadership role, you will own and drive our reliability programme, focusing on high availability and disaster recovery (HA/DR) testing and incident management across our Asia-Pacific and EMEA regions. \n\nYou will lead a growing team through a critical period of expansion, building a culture where reliability is woven into the DNA of the business, not treated as an afterthought.\n\nYour work will have significant impact on Xero's customer experience and operational resilience. By partnering with platform teams, observability specialists, and cross-functional stakeholders, you will close systemic reliability gaps and help reduce customer-detected incidents by 70–80%. You will also shape how our engineering culture evolves, mentoring engineers and fostering an environment where thoughtful problem-solving and ownership are valued.\n\nThe team and how they connect\n\nThe Australia-based SRE team currently comprises two skilled engineers and is growing to at least four by year-end. The team operates collaboratively with Cloud Engineering, Observability, Database Reliability Engineering, and Shared Services to elevate Xero's reliability posture across our platform. You will report to the Head of Engineering for Reliability and partner closely with a US-based Engineering Manager who owns incident management for the EMEA/US time zone, ensuring seamless global coverage. Together, you will run Xero's reliability programme, working in lockstep to deliver measurable improvements in how the business detects, responds to, and prevents incidents.\n\nThe team is currently working on\n\n• Building and maturing a continuous HA/DR testing cadence, moving from ad hoc to reliable weekly execution\n\n• Establishing and optimising incident command protocols across APAC and EMEA regions, with a focus on time-to-mitigation against clear targets\n\n• Closing cross-team reliability gaps identified between Observability, Tooling, and product engineering through structured collaboration\n\n• Growing the team from two to four engineers whilst maintaining high incident response standards and driving a reliability-first mindset\n\nWhere and how you can work\n\nWe have no standing office attendance requirement; we expect you to join us in person approximately once per quarter. We offer the flexibility to work in a way that suits your rhythm and your team's needs, whilst maintaining the collaboration and connection that makes us stronger together.\n\nHere are some of the things we are looking for\n\n• You bring proven SRE or infrastructure leadership experience, ideally managing incident command at scale, with a demonstrable track record of building or maturing HA/DR programmes.\n\n• You possess strong software engineering skills and are comfortable diving into code to solve reliability problems, not just process; fluency with AI-assisted tooling is a core capability, not a nice-to-have.\n\n• Your agency and curiosity shine through—you think and act beyond the job description, bias toward independent problem-solving over waiting for direction, and bring a genuine enthusiasm for lifting reliability across the business.\n\n• You excel at stakeholder management and can influence peer teams without formal authority, forging durable relationships across regions, platforms, and functions with both conviction and empathy.\n\n• You are comfortable operating across time zones and managing distributed teams with ease, bringing calm and clarity to high-pressure incident response moments.\n\n• You care about growing and developing engineers. You will shape the team's culture through structured onboarding, regular one-to-ones, and mentorship that helps people thrive and stay.\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"26b7b7cc-6d84-4d2a-97ad-4930a7a2c54c","title":"Partner Success Manager","department":"Revenue","team":"Revenue","employmentType":"FullTime","location":"NZ: Auckland: Xero 4 (96 St Georges Bay Rd, Level 2 & 3)","secondaryLocations":[],"publishedAt":"2026-08-19T01:46:45.132+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Auckland","addressCountry":"New Zealand","addressLocality":"Parnell"}},"jobUrl":"https://jobs.ashbyhq.com/xero/26b7b7cc-6d84-4d2a-97ad-4930a7a2c54c","applyUrl":"https://jobs.ashbyhq.com/xero/26b7b7cc-6d84-4d2a-97ad-4930a7a2c54c/application","descriptionHtml":"The role & it's impact:
As a Partner Success Manager, you will play a vital part in accelerating the growth of our accounting and bookkeeping partners across New Zealand. You’ll act as a trusted advisor, helping firms realise the full value of the Xero ecosystem by providing the strategy and education they need to increase their revenue and better support their small business clients.
By combatting churn and identifying opportunities for plan upgrades, you will ensure that our partners and their clients have the best technology at their fingertips to make running a beautiful business possible.
This team & how they connect:
In this full time, permanent role you will join a high-performing team reporting to our Manager of Partner Success, where collaboration is at the heart of everything we do. We work closely with our Partner Consulting teams to deliver a seamless service, sharing insights and feedback to ensure our partners' voices are heard.
Initially, you will focus on:
Developing and executing territory plans to increase the adoption of Business Edition plans and connected payment services.
Planning and hosting events designed to educate partners on the mechanics and benefits of the Xero Partner programme.
Deepening online strategies within practices to increase active users and influence the adoption of adjacent products.
Using Salesforce to manage relationship health and identify potential risk areas for early mitigation.
Where and how you can work:
This is a permanent, full-time role based in Auckland. We embrace a hybrid working model that balances the flexibility of remote work with purposeful \"boost days\" in the office to connect and collaborate with the wider team.
Here are some of the things we are looking for:
You bring a proven track record in sales performance, specifically within financial technology or accounting software environments.
Your ability to create quick rapport and manage long-term relationships with senior stakeholders helps you become a go-to advisor.
You possess the public speaking skills and enthusiasm required to present effectively at partner events and webinars.
You demonstrate plenty of initiative and the ability to work autonomously to meet and exceed expectations.
A genuine passion for making a difference and an intrigue for the emerging online accounting market drives your work.
At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team so we encourage you to apply even if your experience isn't a perfect match!
The role & impact
As a Customer Experience Specialist – Accounting, you’ll be a first point of contact for small business owners, bookkeepers, and accountants when they need help getting the most from Xero. You’ll support customers through proactive outreach as well as when they come to us with a question, drawing on your accounting fundamentals to make sure every conversation is genuinely useful, not just quick.
Beyond solving the problem in front of you, you’ll help customers see the bigger picture of what Xero can do for their business. That means listening properly, putting yourself in their shoes, and using good judgement to work out the best next step, whether that’s resolving something on the spot or knowing when to bring someone else in. It’s a role that calls for patience and adaptability in equal measure, and the impact shows up in the trust customers place in Xero because of you.
The team & how they connect
The Customer Experience team works together to provide world-class support, aiming to become trusted and efficient business advisors to Xero customers. The team supports small business owners, bookkeepers, and accountants. They collaborate effectively across all teams at Xero, working to quickly and efficiently resolve customer queries through a variety of channels.
The team is currently working on
Managing customer queries across phone, email, and chat, with Salesforce as the core case management tool
Running proactive outreach campaigns to help customers unlock more value from Xero’s accounting tools
Building deeper accounting fundamentals knowledge across the team to support everyone from new users to seasoned accounting professionals
Exploring how generative AI and new technology can improve the way the team supports customers
Where and how you can work
This team operates a hybrid working arrangement, requiring three days per week in the office, with Wednesday as a mandatory day. You will be able to work from home for the remaining two days. Please note, the initial training period for this role will require you to be fully in the office five days a week.
We are looking to add Customer Experience Specialists - Accounting to join our team who will work one of the following schedules:
Sunday through Thursday, 10:00am - 7:00pm
Tuesday through Saturday, 9:00am - 6:00pm
Tuesday through Saturday 10:00am - 7:00pm
Please note that the anticipated start date will be 12 OCT 2026.
Here are some of the things we’re looking for, for this role
An accounting or bookkeeping qualification that is level 5 or above, or you’re working towards one, is essential for this role.
You communicate clearly and confidently, whether you’re on the phone, writing an email, or chatting with a customer online.
Problem-solving comes naturally to you, and you enjoy working through a tricky query until it’s properly resolved.
Making outbound calls doesn’t faze you; you’re just as comfortable reaching out as you are responding.
Building trust with people you’ve never met is something you do well, and it shows in how customers respond to you.
You’ve worked in a service environment before, met quality and turnaround targets, and you’re keen to keep learning as things change.
Apply even if your experience isn’t a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role & impact\n\nAs a Customer Experience Specialist – Accounting, you’ll be a first point of contact for small business owners, bookkeepers, and accountants when they need help getting the most from Xero. You’ll support customers through proactive outreach as well as when they come to us with a question, drawing on your accounting fundamentals to make sure every conversation is genuinely useful, not just quick.\n\nBeyond solving the problem in front of you, you’ll help customers see the bigger picture of what Xero can do for their business. That means listening properly, putting yourself in their shoes, and using good judgement to work out the best next step, whether that’s resolving something on the spot or knowing when to bring someone else in. It’s a role that calls for patience and adaptability in equal measure, and the impact shows up in the trust customers place in Xero because of you.\n\n\n\nThe team & how they connect\n\nThe Customer Experience team works together to provide world-class support, aiming to become trusted and efficient business advisors to Xero customers. The team supports small business owners, bookkeepers, and accountants. They collaborate effectively across all teams at Xero, working to quickly and efficiently resolve customer queries through a variety of channels.\n\n\n\nThe team is currently working on\n\n - Managing customer queries across phone, email, and chat, with Salesforce as the core case management tool\n\n - Running proactive outreach campaigns to help customers unlock more value from Xero’s accounting tools\n\n - Building deeper accounting fundamentals knowledge across the team to support everyone from new users to seasoned accounting professionals\n\n - Exploring how generative AI and new technology can improve the way the team supports customers\n\n\n\nWhere and how you can work\n\nThis team operates a hybrid working arrangement, requiring three days per week in the office, with Wednesday as a mandatory day. You will be able to work from home for the remaining two days. Please note, the initial training period for this role will require you to be fully in the office five days a week.\n\n\n\nWe are looking to add Customer Experience Specialists - Accounting to join our team who will work one of the following schedules:\n\n - Sunday through Thursday, 10:00am - 7:00pm\n\n - Tuesday through Saturday, 9:00am - 6:00pm\n\n - Tuesday through Saturday 10:00am - 7:00pm\n\nPlease note that the anticipated start date will be 12 OCT 2026.\n\n \n\nHere are some of the things we’re looking for, for this role\n\n - An accounting or bookkeeping qualification that is level 5 or above, or you’re working towards one, is essential for this role.\n\n - You communicate clearly and confidently, whether you’re on the phone, writing an email, or chatting with a customer online.\n\n - Problem-solving comes naturally to you, and you enjoy working through a tricky query until it’s properly resolved.\n\n - Making outbound calls doesn’t faze you; you’re just as comfortable reaching out as you are responding.\n\n - Building trust with people you’ve never met is something you do well, and it shows in how customers respond to you.\n\n - You’ve worked in a service environment before, met quality and turnaround targets, and you’re keen to keep learning as things change.\n\n\n\nApply even if your experience isn’t a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"3f167acb-21b5-442d-a83f-7884a6bb90a9","title":"Customer Experience Specialist - Accounting","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"NZ: Auckland: Xero 4 (96 St Georges Bay Rd, Level 2 & 3)","secondaryLocations":[],"publishedAt":"2026-08-12T23:27:00.264+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Auckland","addressCountry":"New Zealand","addressLocality":"Parnell"}},"jobUrl":"https://jobs.ashbyhq.com/xero/3f167acb-21b5-442d-a83f-7884a6bb90a9","applyUrl":"https://jobs.ashbyhq.com/xero/3f167acb-21b5-442d-a83f-7884a6bb90a9/application","descriptionHtml":"The role & impact
As a Customer Experience Specialist – Accounting, you’ll be a first point of contact for small business owners, bookkeepers, and accountants when they need help getting the most from Xero. You’ll support customers through proactive outreach as well as when they come to us with a question, drawing on your accounting fundamentals to make sure every conversation is genuinely useful, not just quick.
Beyond solving the problem in front of you, you’ll help customers see the bigger picture of what Xero can do for their business. That means listening properly, putting yourself in their shoes, and using good judgement to work out the best next step, whether that’s resolving something on the spot or knowing when to bring someone else in. It’s a role that calls for patience and adaptability in equal measure, and the impact shows up in the trust customers place in Xero because of you.
The team & how they connect
The Customer Experience team works together to provide world-class support, aiming to become trusted and efficient business advisors to Xero customers. The team supports small business owners, bookkeepers, and accountants. They collaborate effectively across all teams at Xero, working to quickly and efficiently resolve customer queries through a variety of channels.
The team is currently working on
Managing customer queries across phone, email, and chat, with Salesforce as the core case management tool
Running proactive outreach campaigns to help customers unlock more value from Xero’s accounting tools
Building deeper accounting fundamentals knowledge across the team to support everyone from new users to seasoned accounting professionals
Exploring how generative AI and new technology can improve the way the team supports customers
Where and how you can work
This team operates a hybrid working arrangement, requiring three days per week in the office, with Wednesday as a mandatory day. You will be able to work from home for the remaining two days. Please note, the initial training period for this role will require you to be fully in the office five days a week.
We are looking to add Customer Experience Specialists - Accounting to join our team who will work one of the following schedules:
Sunday through Thursday, 10:00am - 7:00pm
Tuesday through Saturday, 9:00am - 6:00pm
Tuesday through Saturday 10:00am - 7:00pm
Please note that the anticipated start date will be 12 OCT 2026.
Here are some of the things we’re looking for, for this role
An accounting or bookkeeping qualification that is level 5 or above, or you’re working towards one, is essential for this role.
You communicate clearly and confidently, whether you’re on the phone, writing an email, or chatting with a customer online.
Problem-solving comes naturally to you, and you enjoy working through a tricky query until it’s properly resolved.
Making outbound calls doesn’t faze you; you’re just as comfortable reaching out as you are responding.
Building trust with people you’ve never met is something you do well, and it shows in how customers respond to you.
You’ve worked in a service environment before, met quality and turnaround targets, and you’re keen to keep learning as things change.
Apply even if your experience isn’t a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role & impact\n\nAs a Customer Experience Specialist – Accounting, you’ll be a first point of contact for small business owners, bookkeepers, and accountants when they need help getting the most from Xero. You’ll support customers through proactive outreach as well as when they come to us with a question, drawing on your accounting fundamentals to make sure every conversation is genuinely useful, not just quick.\n\nBeyond solving the problem in front of you, you’ll help customers see the bigger picture of what Xero can do for their business. That means listening properly, putting yourself in their shoes, and using good judgement to work out the best next step, whether that’s resolving something on the spot or knowing when to bring someone else in. It’s a role that calls for patience and adaptability in equal measure, and the impact shows up in the trust customers place in Xero because of you.\n\n\n\nThe team & how they connect\n\nThe Customer Experience team works together to provide world-class support, aiming to become trusted and efficient business advisors to Xero customers. The team supports small business owners, bookkeepers, and accountants. They collaborate effectively across all teams at Xero, working to quickly and efficiently resolve customer queries through a variety of channels.\n\n\n\nThe team is currently working on\n\n - Managing customer queries across phone, email, and chat, with Salesforce as the core case management tool\n\n - Running proactive outreach campaigns to help customers unlock more value from Xero’s accounting tools\n\n - Building deeper accounting fundamentals knowledge across the team to support everyone from new users to seasoned accounting professionals\n\n - Exploring how generative AI and new technology can improve the way the team supports customers\n\n\n\nWhere and how you can work\n\nThis team operates a hybrid working arrangement, requiring three days per week in the office, with Wednesday as a mandatory day. You will be able to work from home for the remaining two days. Please note, the initial training period for this role will require you to be fully in the office five days a week.\n\n\n\nWe are looking to add Customer Experience Specialists - Accounting to join our team who will work one of the following schedules:\n\n - Sunday through Thursday, 10:00am - 7:00pm\n\n - Tuesday through Saturday, 9:00am - 6:00pm\n\n - Tuesday through Saturday 10:00am - 7:00pm\n\nPlease note that the anticipated start date will be 12 OCT 2026.\n\n\n\nHere are some of the things we’re looking for, for this role\n\n - An accounting or bookkeeping qualification that is level 5 or above, or you’re working towards one, is essential for this role.\n\n - You communicate clearly and confidently, whether you’re on the phone, writing an email, or chatting with a customer online.\n\n - Problem-solving comes naturally to you, and you enjoy working through a tricky query until it’s properly resolved.\n\n - Making outbound calls doesn’t faze you; you’re just as comfortable reaching out as you are responding.\n\n - Building trust with people you’ve never met is something you do well, and it shows in how customers respond to you.\n\n - You’ve worked in a service environment before, met quality and turnaround targets, and you’re keen to keep learning as things change.\n\n\n\nApply even if your experience isn’t a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"d2a85d4f-5c3c-4535-ac79-c2b5f6dfa87e","title":"Customer Experience Specialist - Accounting","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"NZ: Hawkes Bay (2 Bridge St)","secondaryLocations":[],"publishedAt":"2026-08-12T23:28:07.411+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Hawke's Bay","addressCountry":"New Zealand","addressLocality":"Napier"}},"jobUrl":"https://jobs.ashbyhq.com/xero/d2a85d4f-5c3c-4535-ac79-c2b5f6dfa87e","applyUrl":"https://jobs.ashbyhq.com/xero/d2a85d4f-5c3c-4535-ac79-c2b5f6dfa87e/application","descriptionHtml":"The role & impact
As a Customer Experience Specialist – Accounting, you’ll be a first point of contact for small business owners, bookkeepers, and accountants when they need help getting the most from Xero. You’ll support customers through proactive outreach as well as when they come to us with a question, drawing on your accounting fundamentals to make sure every conversation is genuinely useful, not just quick.
Beyond solving the problem in front of you, you’ll help customers see the bigger picture of what Xero can do for their business. That means listening properly, putting yourself in their shoes, and using good judgement to work out the best next step, whether that’s resolving something on the spot or knowing when to bring someone else in. It’s a role that calls for patience and adaptability in equal measure, and the impact shows up in the trust customers place in Xero because of you.
The team & how they connect
The Customer Experience team works together to provide world-class support, aiming to become trusted and efficient business advisors to Xero customers. The team supports small business owners, bookkeepers, and accountants. They collaborate effectively across all teams at Xero, working to quickly and efficiently resolve customer queries through a variety of channels.
The team is currently working on
Managing customer queries across phone, email, and chat, with Salesforce as the core case management tool
Running proactive outreach campaigns to help customers unlock more value from Xero’s accounting tools
Building deeper accounting fundamentals knowledge across the team to support everyone from new users to seasoned accounting professionals
Exploring how generative AI and new technology can improve the way the team supports customers
Where and how you can work
This team operates a hybrid working arrangement, requiring three days per week in the office, with Wednesday as a mandatory day. You will be able to work from home for the remaining two days. Please note, the initial training period for this role will require you to be fully in the office five days a week.
We are looking to add Customer Experience Specialists - Accounting to join our team who will work one of the following schedules:
Sunday through Thursday, 10:00am - 7:00pm
Tuesday through Saturday, 9:00am - 6:00pm
Tuesday through Saturday 10:00am - 7:00pm
Please note that the anticipated start date will be 12 OCT 2026.
Here are some of the things we’re looking for, for this role
An accounting or bookkeeping qualification that is level 5 or above, or you’re working towards one, is essential for this role.
You communicate clearly and confidently, whether you’re on the phone, writing an email, or chatting with a customer online.
Problem-solving comes naturally to you, and you enjoy working through a tricky query until it’s properly resolved.
Making outbound calls doesn’t faze you; you’re just as comfortable reaching out as you are responding.
Building trust with people you’ve never met is something you do well, and it shows in how customers respond to you.
You’ve worked in a service environment before, met quality and turnaround targets, and you’re keen to keep learning as things change.
Apply even if your experience isn’t a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role & impact\n\nAs a Customer Experience Specialist – Accounting, you’ll be a first point of contact for small business owners, bookkeepers, and accountants when they need help getting the most from Xero. You’ll support customers through proactive outreach as well as when they come to us with a question, drawing on your accounting fundamentals to make sure every conversation is genuinely useful, not just quick.\n\nBeyond solving the problem in front of you, you’ll help customers see the bigger picture of what Xero can do for their business. That means listening properly, putting yourself in their shoes, and using good judgement to work out the best next step, whether that’s resolving something on the spot or knowing when to bring someone else in. It’s a role that calls for patience and adaptability in equal measure, and the impact shows up in the trust customers place in Xero because of you.\n\n\n\nThe team & how they connect\n\nThe Customer Experience team works together to provide world-class support, aiming to become trusted and efficient business advisors to Xero customers. The team supports small business owners, bookkeepers, and accountants. They collaborate effectively across all teams at Xero, working to quickly and efficiently resolve customer queries through a variety of channels.\n\n\n\nThe team is currently working on\n\n - Managing customer queries across phone, email, and chat, with Salesforce as the core case management tool\n\n - Running proactive outreach campaigns to help customers unlock more value from Xero’s accounting tools\n\n - Building deeper accounting fundamentals knowledge across the team to support everyone from new users to seasoned accounting professionals\n\n - Exploring how generative AI and new technology can improve the way the team supports customers\n\n\n\nWhere and how you can work\n\nThis team operates a hybrid working arrangement, requiring three days per week in the office, with Wednesday as a mandatory day. You will be able to work from home for the remaining two days. Please note, the initial training period for this role will require you to be fully in the office five days a week.\n\n\n\nWe are looking to add Customer Experience Specialists - Accounting to join our team who will work one of the following schedules:\n\n - Sunday through Thursday, 10:00am - 7:00pm\n\n - Tuesday through Saturday, 9:00am - 6:00pm\n\n - Tuesday through Saturday 10:00am - 7:00pm\n\nPlease note that the anticipated start date will be 12 OCT 2026.\n\n\n\nHere are some of the things we’re looking for, for this role\n\n - An accounting or bookkeeping qualification that is level 5 or above, or you’re working towards one, is essential for this role.\n\n - You communicate clearly and confidently, whether you’re on the phone, writing an email, or chatting with a customer online.\n\n - Problem-solving comes naturally to you, and you enjoy working through a tricky query until it’s properly resolved.\n\n - Making outbound calls doesn’t faze you; you’re just as comfortable reaching out as you are responding.\n\n - Building trust with people you’ve never met is something you do well, and it shows in how customers respond to you.\n\n - You’ve worked in a service environment before, met quality and turnaround targets, and you’re keen to keep learning as things change.\n\n\n\nApply even if your experience isn’t a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"7c3e039c-02ee-4eba-9dc2-d2c19ba21c6a","title":"Senior/Applied Scientist - AI Products","department":"Data, AI & Machine Learning","team":"Data, AI & Machine Learning","employmentType":"PartTime","location":"AU: Melbourne: (260 Burwood Rd)","secondaryLocations":[],"publishedAt":"2026-08-24T02:48:04.209+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"3122","addressRegion":"Victoria","streetAddress":"Level 3, 260 Burwood Road","addressCountry":"Australia","addressLocality":"Hawthorn"}},"jobUrl":"https://jobs.ashbyhq.com/xero/7c3e039c-02ee-4eba-9dc2-d2c19ba21c6a","applyUrl":"https://jobs.ashbyhq.com/xero/7c3e039c-02ee-4eba-9dc2-d2c19ba21c6a/application","descriptionHtml":"The role
This role is open for an Applied Scientist or Senior Applied Scientist level. We'll assess your experience, skills, and demonstrated capability during the process to confirm the right level.
You will refine tough problems into elegant data-driven products and services by applying scientific thinking, algorithms, and analytical data processing. Immersion in complex, messy data will allow you to drive the rigorous application of scientific methods, leading applied research programs that underpin new product features.
By championing high coding standards and collaborating closely with cross-functional peers, your work will ensure that our models translate seamlessly from theory to real-world deployment. You will play a vital role in lifting the scientific competency across Xero, cultivating an environment of intellectual rigour, healthy skepticism, and mutual respect.
The team & how they connect
You will join a collaborative, cross-functional team of engineers, designers, and product owners dedicated to delivering intelligent services that delight small businesses. Operating within a broader global science community, this group balances business objectives with research demands to solve tangible real-world customer problems. Together, the team maps customer needs to appropriate machine learning frameworks, ensuring we use simple methods where they work and complex ones where needed.
The team is currently working on
Breaking down large business problems into manageable applied research tasks and managing risks within evolving research programs
Writing testable, maintainable, and reusable code using Python or Scala to build robust data pipelines alongside engineering peers
Developing and evaluating machine learning applications across domains such as NLP, computer vision, and Large Language Models
Mapping business problems directly to machine learning domains to build, deploy, and monitor intelligent algorithms at scale
Where and how you can work
Xero offers a flexible hybrid working model designed to blend the collaboration of office life with the autonomy of remote work. You will have access to our modern office spaces, with expectations around office days and collaborative 'boost days' aligned to help your team connect and ship great code effectively.
Here are some of the things we're looking for, for this role:
You will bring expert-level hands-on skills in an applied science domain, with a track record of taking research from theory to real-world deployment
A strong foundation in probability, linear algebra, calculus, and software engineering fundamentals is essential for success
Your exceptional written and verbal communication skills enable you to easily share complex findings with both technical collaborators and executive stakeholders
Having a natural coaching mindset will allow you to successfully mentor colleagues and grow technical capabilities across the team
Hands-on experience with LLMs, their surrounding harnesses, and a clear understanding of their current limitations
The ability to comfortably navigate ambiguity, coordinate dependencies, and manage project risks within a cross-functional environment
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role \n\nThis role is open for an Applied Scientist or Senior Applied Scientist level. We'll assess your experience, skills, and demonstrated capability during the process to confirm the right level.\n\nYou will refine tough problems into elegant data-driven products and services by applying scientific thinking, algorithms, and analytical data processing. Immersion in complex, messy data will allow you to drive the rigorous application of scientific methods, leading applied research programs that underpin new product features.\n\nBy championing high coding standards and collaborating closely with cross-functional peers, your work will ensure that our models translate seamlessly from theory to real-world deployment. You will play a vital role in lifting the scientific competency across Xero, cultivating an environment of intellectual rigour, healthy skepticism, and mutual respect.\n\n\n\nThe team & how they connect\n\nYou will join a collaborative, cross-functional team of engineers, designers, and product owners dedicated to delivering intelligent services that delight small businesses. Operating within a broader global science community, this group balances business objectives with research demands to solve tangible real-world customer problems. Together, the team maps customer needs to appropriate machine learning frameworks, ensuring we use simple methods where they work and complex ones where needed.\n\nThe team is currently working on \n\n - Breaking down large business problems into manageable applied research tasks and managing risks within evolving research programs\n\n - Writing testable, maintainable, and reusable code using Python or Scala to build robust data pipelines alongside engineering peers\n\n - Developing and evaluating machine learning applications across domains such as NLP, computer vision, and Large Language Models\n\n - Mapping business problems directly to machine learning domains to build, deploy, and monitor intelligent algorithms at scale\n\n\n\nWhere and how you can work\n\nXero offers a flexible hybrid working model designed to blend the collaboration of office life with the autonomy of remote work. You will have access to our modern office spaces, with expectations around office days and collaborative 'boost days' aligned to help your team connect and ship great code effectively.\n\nHere are some of the things we're looking for, for this role:\n\n - You will bring expert-level hands-on skills in an applied science domain, with a track record of taking research from theory to real-world deployment\n\n - A strong foundation in probability, linear algebra, calculus, and software engineering fundamentals is essential for success\n\n - Your exceptional written and verbal communication skills enable you to easily share complex findings with both technical collaborators and executive stakeholders\n\n - Having a natural coaching mindset will allow you to successfully mentor colleagues and grow technical capabilities across the team\n\n - Hands-on experience with LLMs, their surrounding harnesses, and a clear understanding of their current limitations\n\n - The ability to comfortably navigate ambiguity, coordinate dependencies, and manage project risks within a cross-functional environment\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"bec9946f-d4fc-4d66-8cda-39aa93dba6dc","title":"Senior Search Engineer","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"AU: Melbourne: (260 Burwood Rd)","secondaryLocations":[{"location":"AU: Sydney (45 Clarence St)","address":{"postalAddress":{"addressRegion":"New South Wales","addressCountry":"Australia","addressLocality":"Sydney"}}},{"location":"AU: Canberra (68 Northbourne Avenue)","address":{"postalAddress":{"addressRegion":"Australian Capital Territory","addressCountry":"Australia","addressLocality":"Canberra"}}},{"location":"AU: Brisbane (243 Edward St)","address":{"postalAddress":{"addressRegion":"Queensland","addressCountry":"Australia","addressLocality":"Brisbane"}}}],"publishedAt":"2026-08-21T04:56:19.234+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"3122","addressRegion":"Victoria","streetAddress":"Level 3, 260 Burwood Road","addressCountry":"Australia","addressLocality":"Hawthorn"}},"jobUrl":"https://jobs.ashbyhq.com/xero/bec9946f-d4fc-4d66-8cda-39aa93dba6dc","applyUrl":"https://jobs.ashbyhq.com/xero/bec9946f-d4fc-4d66-8cda-39aa93dba6dc/application","descriptionHtml":"The role / impact
This is a role for a search specialist who wants to work at genuine scale. As a Senior Engineer on Xero's Search team, you will help maintain and evolve one of the largest search clusters in the Southern Hemisphere; part of an entire vertical stack delivered to customers. The work is both meaningful and technically stretching: keeping hundreds of millions of searchable documents at global scale running at 99.9% uptime, while contributing to a significant platform rebuild that will shape the next generation of Xero's growth.
Beyond the day-to-day, this role is about real ownership. You will contribute across both search-specific and generalist engineering work, raise and review pull requests, and lead projects. If you are someone who cares about quality and gets energised by hard problems at scale, this is a place where your work will genuinely matter.
The team & how they connect
The Search team is a small, tight-knit group spread across Melbourne, New South Wales and New Zealand. You will partner closely with a team who are building the ingestion layer for our platform, a dedicated Product Manager, and the Catalyst Platform team who coordinate changes and releases across services. The team brings a high-quality mindset to everything they do, and solves challenging technical problems together.
The team is currently working on
A large-scale search platform rebuild - a multi-year project at the heart of Xero's infrastructure, using a search cluster that processes that processes hundreds of millions of documents at global scale
Maintaining and evolving the cluster to keep systems running at 99.9% uptime
Collaborating with the ODL team on the ingestion pipeline for the new platform
Future capability development in data and AI-adjacent search, as the platform continues to evolve
Where and how you can work
This role can be based in Australia or NZ. You will have genuine flexibility in where you work day to day. The team comes together in Melbourne approximately every six months - a chance to connect, align, and spend time in person with colleagues across regions. Xero also offers boost days, giving you the option to work from the office and collaborate with the broader Xero community when it suits you.
Here are some of the things we are looking for
You bring strong search engineering experience and know what it takes to build, maintain and scale search systems in a production environment
Solid software engineering and development fundamentals are part of your toolkit, and you are comfortable contributing to both search-specific and generalist engineering work
Quality comes first for you - you hold a high bar for the code you write and review, and care about doing things properly
Working collaboratively with others comes naturally to you, whether that is with engineering, product or infrastructure teams across a distributed environment
Bonus points if you have exposure to data or AI tooling, though this is not a requirement to be considered
The role and its impact
As a Platform Lead Engineer at Xero, you will partner with the Engineering Manager to set the technical vision for our Salesforce platform, then translate that vision into a clear, sequenced action plan. You'll own both the strategy and execution; setting direction in ambiguity and then delivering the plan to make it real. Your impact is measured less by features shipped and more by the leverage you create: how much safer, faster, and more reliable you make the teams that build on top of you.
You'll model the standard for engineering excellence across Xero, staying hands-on while building the technical capability and development practices of every pod that depends on the platform. This is a role where you'll Go Bold by challenging the status quo of our platform architecture, and Go Together by coaching and developing engineers across multiple disciplines.
The team and how they connect
The Salesforce platform team provides the foundation that other engineering pods depend on to build and operate their solutions at scale. We work closely with product, security, data governance, and AI operations teams to ensure our platform is secure, performant, and ready for the next generation of capabilities.
The role will focus on
Technical Vision: Working with the EM to refine the technical vision for the platform, identifying the concrete steps to achieving that vision, and breaking these down to a granular level, so that these are executable by engineers in Q4 and subsequent quarters.
Platform security: Own the cross-cutting security posture across the Salesforce platform, including access control frameworks, Connected Apps governance, vulnerability identification and remediation, and security vendor and tooling decisions.
CI/CD and release engineering: Own the deployment pipeline and release-engineering programme across our major release cycles each year. Champion automation, ensure pipelines are fit for purpose, and improve the developer experience for engineers shipping changes.
Data governance and compliance: Own the platform side of data governance, including GDPR data deletion, retention and archival strategy, and the standards pods rely on for compliant data handling.
Platform monitoring and limits: Maintain and grow observability across the platform, proactively manage org limits and platform-level production risk, and prevent customer-facing problems before they occur.
D360 pipeline: Own the maintenance and growth of the D360 pipeline as it relates to Salesforce, and its integration with the rest of the platform.
AI operations: Set direction for the platform's emerging AI operations agenda, including agent registry, observability, and evaluation baselines, and alignment of Agentforce agents to shared standards. Shape the approach where there is no established playbook, then build the plan to deliver it.
Engineering standards and enablement: Contribute to Xero's engineering standards and frameworks, and work closely with engineering leadership to apply them across the platform and the pods that build on it. Identify capabilities that need to be grown and enable delivery teams to adopt them.
Where and how you can work
Based in Melbourne, you'll ideally work 1 day per week in our office (typically Thursday), giving you the flexibility to focus on deep technical work whilst staying connected to the team and collaborating face-to-face on strategic initiatives.
Here are some of the things we are looking for
You bring technical leadership experience delivering and operating Salesforce solutions at enterprise scale, with a platform-engineering mindset—building for and enabling other engineering teams, not just end users
You have depth and breadth of knowledge as a Salesforce developer. You’re interested in remaining hands-on but are comfortable with planning, and with delegating execution to a team of capable engineers.
You've owned CI/CD pipelines and release-engineering modernisation across major release cycles, with hands-on experience in GitHub, SFDX, and test automation
You're able to make code and design decisions across multiple teams' products and lead or facilitate discussions on application and platform architecture
You have expertise in distributed systems architecture and experience scaling and hardening platforms that many teams depend on, with a proven track record in security posture ownership
You bring exposure to AI and agent platforms (such as Agentforce) and understand AI operations concepts like observability and evaluation—plus the appetite to set direction in a greenfield space
You understand ‘servant leadership’ and will both support and role-model a high-trust, high-performing culture.
You're a strong coach and mentor who can elevate the capability of engineers across multiple disciplines whilst ensuring platform and pod work meets Xero's engineering standards
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role and its impact\n\nAs a Platform Lead Engineer at Xero, you will partner with the Engineering Manager to set the technical vision for our Salesforce platform, then translate that vision into a clear, sequenced action plan. You'll own both the strategy and execution; setting direction in ambiguity and then delivering the plan to make it real. Your impact is measured less by features shipped and more by the leverage you create: how much safer, faster, and more reliable you make the teams that build on top of you.\n\nYou'll model the standard for engineering excellence across Xero, staying hands-on while building the technical capability and development practices of every pod that depends on the platform. This is a role where you'll Go Bold by challenging the status quo of our platform architecture, and Go Together by coaching and developing engineers across multiple disciplines.\n\nThe team and how they connect\n\nThe Salesforce platform team provides the foundation that other engineering pods depend on to build and operate their solutions at scale. We work closely with product, security, data governance, and AI operations teams to ensure our platform is secure, performant, and ready for the next generation of capabilities.\n\nThe role will focus on\n\n - Technical Vision: Working with the EM to refine the technical vision for the platform, identifying the concrete steps to achieving that vision, and breaking these down to a granular level, so that these are executable by engineers in Q4 and subsequent quarters.\n\n - Platform security: Own the cross-cutting security posture across the Salesforce platform, including access control frameworks, Connected Apps governance, vulnerability identification and remediation, and security vendor and tooling decisions.\n\n - CI/CD and release engineering: Own the deployment pipeline and release-engineering programme across our major release cycles each year. Champion automation, ensure pipelines are fit for purpose, and improve the developer experience for engineers shipping changes.\n\n - Data governance and compliance: Own the platform side of data governance, including GDPR data deletion, retention and archival strategy, and the standards pods rely on for compliant data handling.\n\n - Platform monitoring and limits: Maintain and grow observability across the platform, proactively manage org limits and platform-level production risk, and prevent customer-facing problems before they occur.\n\n - D360 pipeline: Own the maintenance and growth of the D360 pipeline as it relates to Salesforce, and its integration with the rest of the platform.\n\n - AI operations: Set direction for the platform's emerging AI operations agenda, including agent registry, observability, and evaluation baselines, and alignment of Agentforce agents to shared standards. Shape the approach where there is no established playbook, then build the plan to deliver it.\n\n - Engineering standards and enablement: Contribute to Xero's engineering standards and frameworks, and work closely with engineering leadership to apply them across the platform and the pods that build on it. Identify capabilities that need to be grown and enable delivery teams to adopt them.\n\nWhere and how you can work\n\nBased in Melbourne, you'll ideally work 1 day per week in our office (typically Thursday), giving you the flexibility to focus on deep technical work whilst staying connected to the team and collaborating face-to-face on strategic initiatives.\n\n\n\nHere are some of the things we are looking for\n\n - You bring technical leadership experience delivering and operating Salesforce solutions at enterprise scale, with a platform-engineering mindset—building for and enabling other engineering teams, not just end users\n\n - You have depth and breadth of knowledge as a Salesforce developer. You’re interested in remaining hands-on but are comfortable with planning, and with delegating execution to a team of capable engineers.\n\n - You've owned CI/CD pipelines and release-engineering modernisation across major release cycles, with hands-on experience in GitHub, SFDX, and test automation\n\n - You're able to make code and design decisions across multiple teams' products and lead or facilitate discussions on application and platform architecture\n\n - You have expertise in distributed systems architecture and experience scaling and hardening platforms that many teams depend on, with a proven track record in security posture ownership\n\n - You bring exposure to AI and agent platforms (such as Agentforce) and understand AI operations concepts like observability and evaluation—plus the appetite to set direction in a greenfield space\n\n - You understand ‘servant leadership’ and will both support and role-model a high-trust, high-performing culture.\n\n - You're a strong coach and mentor who can elevate the capability of engineers across multiple disciplines whilst ensuring platform and pod work meets Xero's engineering standards\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"06fe2bb0-369a-492d-8609-8fee57e524ed","title":"Business Development Representative","department":"Revenue","team":"Revenue","employmentType":"FullTime","location":"US: Denver (1615 Platte St Suite 200)","secondaryLocations":[],"publishedAt":"2026-09-10T05:16:14.840+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Colorado","addressCountry":"United States","addressLocality":"Denver"}},"jobUrl":"https://jobs.ashbyhq.com/xero/06fe2bb0-369a-492d-8609-8fee57e524ed","applyUrl":"https://jobs.ashbyhq.com/xero/06fe2bb0-369a-492d-8609-8fee57e524ed/application","descriptionHtml":"The role & it's impact:
As a Business Development Representative you will design and execute targeted strategies to generate demand for platform solutions within your market segment. You will engage with prospective partners to qualify leads and create new revenue opportunities, helping small businesses thrive by connecting them with technology that drives efficiency.
Through outbound outreach, industry events, and strategic research, you will build strong relationships and represent the brand to increase market presence. Your work directly contributes to expanding our network of accounting and bookkeeping partners, creating a lasting effect on the broader economy.
The team & how they connect:
You will join an established team of nine reporting directly to our Sales Development Manager. Based in Denver, the group operates with a strong focus on collaboration, supporting one another to turn outreach efforts into meaningful business outcomes. The team works closely alongside Account Executives and internal partner services to ensure a seamless transition of qualified opportunities.
Initially, the role will focus on:
Executing outbound multi-channel outreach using phone, email, and social platforms
Researching potential partners, identifying key decision-makers, and qualifying new leads
Maintaining detailed activity records and managing lead pipelines using Salesforce
Collaborating with sales colleagues to refine lead generation strategies and optimize channel performance
Where and how you can work:
This role is based in our Denver office, offering a dynamic environment designed to foster community and teamwork. We support modern working practices that balance focused individual time with purposeful in-person collaboration, bringing teams together for key events and shared working days.
Here are some of the things we are looking for:
Experience generating business leads across multiple channels alongside a background in SaaS or sales environments
Communication skills that allow you to articulate ideas clearly and build genuine trust with diverse stakeholders
Familiarity with sales systems such as Salesforce, paired with an ability to adapt quickly to new tools
An analytical approach to assessing channel performance and problem-solving strategic solutions
Organisational skills with attention to detail to manage priorities in a fast-paced environment
A collaborative mindset that thrives when lifting team outcomes and achieving shared goals
Compensation:
At Xero, we value the impact and skills you bring to the team. We don’t just hire for a role; we invest in people. We believe in a total package philosophy - which means your value isn't just a single number on a pay check. While base salary is a core component, we look at your compensation through a holistic lens that includes equity, performance incentives, and world-class benefits.
The expected base salary range for this role in:
$60,000-$70,000 base + commission
Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.In addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:
Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.
Comprehensive Benefits: Medical, dental, vision, 401(k) match, and 21 days PTO, 10 days of Wellbeing leave, 5 days of Xtra Leave, 1 volunteer day, 12 paid holidays, paid parental leave. Further information included on our Xero Perks page.
At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team so we encourage you to apply even if your experience isn't a perfect match!
","descriptionPlain":"The role & it's impact:\n\nAs a Business Development Representative you will design and execute targeted strategies to generate demand for platform solutions within your market segment. You will engage with prospective partners to qualify leads and create new revenue opportunities, helping small businesses thrive by connecting them with technology that drives efficiency.\n\n\nThrough outbound outreach, industry events, and strategic research, you will build strong relationships and represent the brand to increase market presence. Your work directly contributes to expanding our network of accounting and bookkeeping partners, creating a lasting effect on the broader economy.\n\n\n\nThe team & how they connect:\n\nYou will join an established team of nine reporting directly to our Sales Development Manager. Based in Denver, the group operates with a strong focus on collaboration, supporting one another to turn outreach efforts into meaningful business outcomes. The team works closely alongside Account Executives and internal partner services to ensure a seamless transition of qualified opportunities. \n\n\n\nInitially, the role will focus on:\n\n - Executing outbound multi-channel outreach using phone, email, and social platforms\n\n - Researching potential partners, identifying key decision-makers, and qualifying new leads\n\n - Maintaining detailed activity records and managing lead pipelines using Salesforce\n\n - Collaborating with sales colleagues to refine lead generation strategies and optimize channel performance\n \n \n\nWhere and how you can work:\n\nThis role is based in our Denver office, offering a dynamic environment designed to foster community and teamwork. We support modern working practices that balance focused individual time with purposeful in-person collaboration, bringing teams together for key events and shared working days.\n\n\n\nHere are some of the things we are looking for:\n\n - Experience generating business leads across multiple channels alongside a background in SaaS or sales environments\n\n - Communication skills that allow you to articulate ideas clearly and build genuine trust with diverse stakeholders\n\n - Familiarity with sales systems such as Salesforce, paired with an ability to adapt quickly to new tools\n\n - An analytical approach to assessing channel performance and problem-solving strategic solutions\n\n - Organisational skills with attention to detail to manage priorities in a fast-paced environment\n\n - A collaborative mindset that thrives when lifting team outcomes and achieving shared goals\n \n \n\nCompensation: \n\nAt Xero, we value the impact and skills you bring to the team. We don’t just hire for a role; we invest in people. We believe in a total package philosophy - which means your value isn't just a single number on a pay check. While base salary is a core component, we look at your compensation through a holistic lens that includes equity, performance incentives, and world-class benefits.\n\nThe expected base salary range for this role in:\n\n - $60,000-$70,000 base + commission \n \n\nIndividual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.In addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:\n\n - Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.\n\n - Comprehensive Benefits: Medical, dental, vision, 401(k) match, and 21 days PTO, 10 days of Wellbeing leave, 5 days of Xtra Leave, 1 volunteer day, 12 paid holidays, paid parental leave. Further information included on our Xero Perks https://careers.xero.com/inside-xero/benefits-wellbeing/ page.\n \n \n\nAt Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team so we encourage you to apply even if your experience isn't a perfect match!"},{"id":"b8dda96e-f152-49a8-822b-aaa6c178c0db","title":"Head of Product - AI Shared Services","department":"Product","team":"Product","employmentType":"FullTime","location":"AU: Melbourne: (260 Burwood Rd)","secondaryLocations":[{"location":"NZ: Auckland: Xero 4 (96 St Georges Bay Rd, Level 2 & 3)","address":{"postalAddress":{"addressRegion":"Auckland","addressCountry":"New Zealand","addressLocality":"Parnell"}}},{"location":"AU: Sydney (45 Clarence St)","address":{"postalAddress":{"addressRegion":"New South Wales","addressCountry":"Australia","addressLocality":"Sydney"}}},{"location":"NZ: Wellington: Xero One (19-23 Taranaki St)","address":{"postalAddress":{"addressRegion":"Wellington","addressCountry":"New Zealand","addressLocality":"Wellington"}}}],"publishedAt":"2026-08-31T01:48:02.463+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"3122","addressRegion":"Victoria","streetAddress":"Level 3, 260 Burwood Road","addressCountry":"Australia","addressLocality":"Hawthorn"}},"jobUrl":"https://jobs.ashbyhq.com/xero/b8dda96e-f152-49a8-822b-aaa6c178c0db","applyUrl":"https://jobs.ashbyhq.com/xero/b8dda96e-f152-49a8-822b-aaa6c178c0db/application","descriptionHtml":"The role / impact
Xero is building the shared platform services that will sit underneath some of our most important product and technology bets. As the Head of Product for AI Shared Services, you will lead the strategy and execution of platform areas such as Eventing, Communications, and Search among others, shaping the next generation of products and standards that teams across Xero rely on.
This is a chance to turn fragmented tools and experiments into coherent, reusable capabilities, so Xeros spend less time rebuilding foundations and more time delivering value to Xero’s customers. It is a high impact, high visibility role, with plenty of scope to learn, shape, and grow.
The team / how they connect
This team looks after the platform foundations that power AI capabilities across Xero, working closely with Product, Engineering, Security, Infrastructure, Data and Operations. The team partners closely with product areas across the business.
The team is currently working on / Initially, you will focus on
Setting the strategy for the AI Shared Services domain, alongside a roadmap for the quarters ahead
Establishing the key metrics and dashboards that will help the business track progress and success
Building relationships with stakeholders across the business
Growing adoption of shared AI capabilities across multiple product and engineering teams over time
Where and how you can work
We support a flexible working model that empowers you to balance your professional and personal life. You will have the option to work in a hybrid capacity, combining the focus of remote work with the collaboration of our office spaces and team boost days to foster connection and alignment.
Here are some of the things we are looking for
You bring strong product leadership across platform products, infrastructure, developer experience or enterprise services
Managing a portfolio of interdependent products
Technical fluency across distributed systems, eventing, communication and data platforms and cloud environments comes naturally to you
Strong commercial judgement helps you build the case for investment in shared capabilities
Leading through ambiguity, competing priorities and dependency complexity is something you handle with a level head
You have a track record of growing people and teams, and helping them see how their work connects to the bigger picture
This role calls for someone ready to go bold on a space that is moving fast, breaking down ambiguity into tangible goals, and going further and together with teams across the business to build something that lasts.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
The role / impact
This is a rare chance to shape how an entire technology organization works in the AI era. Rather than shipping another standalone AI feature, you'll build the shared platforms and operating models that make AI-native delivery possible across Xero, spanning AI harnesses that help teams build faster with the right guard rails, gateways that makes using models safe and efficient, and agents that help reduce toil.
You'll drive initiatives spanning across the full delivery lifecycle, combining strategy, execution and measurable organizational impact. You'll drive decision-making across products and teams, connect work happening in different phases of development, and train and coach others to build strong AI product practice. In line with our value to Go Bold, you'll set goals that stretch the team and help rethink, and not just solve, the problems in front of you.
The team / how they connect
This group shapes how products connect to Xero's wider AI strategy and objectives, and looks after the tools and ways of working that help thousands of Xeros deliver value. You'll build close relationships with Engineering, Security, Data and several other teams, keeping decisions joined up across the business.
The team is currently working on / Initially, you will focus on
Building and scaling the shared capabilities behind Xero's AI-native delivery model.
Aligning stakeholders on strategy and priorities, and setting baselines for adoption, delivery speed, cost, quality and technology health.
Publishing quarterly roadmaps, operating model and governance approach for the initiatives.
Moving the highest-value workflows from pilot into repeatable adoption
Where and how you can work
We support a flexible working model that empowers you to balance your professional and personal life. You will have the option to work in a hybrid capacity, combining the focus of remote work with the collaboration of our office spaces and team boost days to foster connection and alignment.
Here are some of the things we are looking for, for this role
You bring strong platform product management experience, ideally across developer tools, infrastructure, data or AI.
You think in systems, comfortably joining the dots across various phases and teams.
Translating complex technical possibilities into clear outcomes and investment decisions comes naturally to you.
Your approach to discovery, delivery and measurement is outcome-focused, and you know how to prove what's working.
Ambiguity, evolving technology and incomplete information don't throw you off course.
Curiosity and pragmatism sit alongside the resilience to turn early experiments into scalable products.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role / impact\n\nThis is a rare chance to shape how an entire technology organization works in the AI era. Rather than shipping another standalone AI feature, you'll build the shared platforms and operating models that make AI-native delivery possible across Xero, spanning AI harnesses that help teams build faster with the right guard rails, gateways that makes using models safe and efficient, and agents that help reduce toil.\n\nYou'll drive initiatives spanning across the full delivery lifecycle, combining strategy, execution and measurable organizational impact. You'll drive decision-making across products and teams, connect work happening in different phases of development, and train and coach others to build strong AI product practice. In line with our value to Go Bold, you'll set goals that stretch the team and help rethink, and not just solve, the problems in front of you.\n\n\nThe team / how they connect\n\nThis group shapes how products connect to Xero's wider AI strategy and objectives, and looks after the tools and ways of working that help thousands of Xeros deliver value. You'll build close relationships with Engineering, Security, Data and several other teams, keeping decisions joined up across the business.\n\n\nThe team is currently working on / Initially, you will focus on\n\n - Building and scaling the shared capabilities behind Xero's AI-native delivery model.\n\n - Aligning stakeholders on strategy and priorities, and setting baselines for adoption, delivery speed, cost, quality and technology health.\n\n - Publishing quarterly roadmaps, operating model and governance approach for the initiatives.\n\n - Moving the highest-value workflows from pilot into repeatable adoption\n \n \n\nWhere and how you can work\n\nWe support a flexible working model that empowers you to balance your professional and personal life. You will have the option to work in a hybrid capacity, combining the focus of remote work with the collaboration of our office spaces and team boost days to foster connection and alignment.\n\n\nHere are some of the things we are looking for, for this role\n\n - You bring strong platform product management experience, ideally across developer tools, infrastructure, data or AI.\n\n - You think in systems, comfortably joining the dots across various phases and teams.\n\n - Translating complex technical possibilities into clear outcomes and investment decisions comes naturally to you.\n\n - Your approach to discovery, delivery and measurement is outcome-focused, and you know how to prove what's working.\n\n - Ambiguity, evolving technology and incomplete information don't throw you off course.\n\n - Curiosity and pragmatism sit alongside the resilience to turn early experiments into scalable products.\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"f864bae7-8238-4123-9251-24d2e7fd63da","title":"Senior Security Engineer - Defence","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"NZ: Auckland: Xero 4 (96 St Georges Bay Rd, Level 2 & 3)","secondaryLocations":[{"location":"NZ: Wellington: Xero One (19-23 Taranaki St)","address":{"postalAddress":{"addressRegion":"Wellington","addressCountry":"New Zealand","addressLocality":"Wellington"}}}],"publishedAt":"2026-08-28T04:45:36.663+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Auckland","addressCountry":"New Zealand","addressLocality":"Parnell"}},"jobUrl":"https://jobs.ashbyhq.com/xero/f864bae7-8238-4123-9251-24d2e7fd63da","applyUrl":"https://jobs.ashbyhq.com/xero/f864bae7-8238-4123-9251-24d2e7fd63da/application","descriptionHtml":"The role / impact
As a Senior Engineer in Security Defence, you'll design, build and operate the capabilities that help Xero detect and respond to security threats. You'll work across Security Operations, Security Response, CX, Product and Engineering, turning threat intelligence and security requirements into reliable, measurable security controls that keep our customers and our business safe.
You'll lead complex technical work, help shape our engineering direction, and build a culture of shared ownership and continuous learning across Security Defence and the wider Security team. It's a role for people who like to Go Bold on hard problems, backed by a team that knows how to Go Fast and figure things out together.
The team / how they connect
Security Defence sits at the centre of how Xero detects, investigates and responds to threats. The team covers detection engineering and security automation, working closely with Security Operations, Security Response and Product Engineering to turn intelligence into practical controls. It's a close knit group that shares knowledge openly, challenges assumptions constructively, and backs each other through high pressure moments.
The team is currently working on / Initially, you will focus on
Detection, monitoring and response workflows across SIEM, SOAR, EDR and cloud security platforms
Automation that reduces manual toil and speeds up how Security Operations respond to threats
Ways to measure detection coverage, control effectiveness and operational reliability
Safe, valuable ways to bring automation and AI into security engineering
Where and how you can work
This role can be based in Auckland or Wellington, offering a hybrid working model that balances local team presence with a global scope of work. You will have the flexibility to work from home while connecting with your colleagues in our modern office spaces during designated boost days.
Here are some of the things we're looking for
You bring hands on experience designing, building and operating production security capabilities or services.
Your programming or scripting skills, ideally in Python, help you apply sound software engineering practices to security problems.
Security monitoring, detection, threat intelligence, incident response and automation are all areas you know well, alongside tools such as SIEM, SOAR, EDR or cloud security platforms.
Working in cloud environments feels natural to you, particularly AWS, along with cloud logging, identity, networking and security services.
You understand adversary behaviours and frameworks like MITRE ATT&CK, and know how to measure detection coverage and control effectiveness.
Leading complex technical initiatives and influencing outcomes without relying on formal authority comes naturally, and you can explain technical risk and trade offs with clarity.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role / impact\n\nAs a Senior Engineer in Security Defence, you'll design, build and operate the capabilities that help Xero detect and respond to security threats. You'll work across Security Operations, Security Response, CX, Product and Engineering, turning threat intelligence and security requirements into reliable, measurable security controls that keep our customers and our business safe.\n\nYou'll lead complex technical work, help shape our engineering direction, and build a culture of shared ownership and continuous learning across Security Defence and the wider Security team. It's a role for people who like to Go Bold on hard problems, backed by a team that knows how to Go Fast and figure things out together.\n\n\n\nThe team / how they connect\n\nSecurity Defence sits at the centre of how Xero detects, investigates and responds to threats. The team covers detection engineering and security automation, working closely with Security Operations, Security Response and Product Engineering to turn intelligence into practical controls. It's a close knit group that shares knowledge openly, challenges assumptions constructively, and backs each other through high pressure moments.\n\n\n\nThe team is currently working on / Initially, you will focus on\n\n - Detection, monitoring and response workflows across SIEM, SOAR, EDR and cloud security platforms\n\n - Automation that reduces manual toil and speeds up how Security Operations respond to threats\n\n - Ways to measure detection coverage, control effectiveness and operational reliability\n\n - Safe, valuable ways to bring automation and AI into security engineering\n\n\n\nWhere and how you can work\n\nThis role can be based in Auckland or Wellington, offering a hybrid working model that balances local team presence with a global scope of work. You will have the flexibility to work from home while connecting with your colleagues in our modern office spaces during designated boost days.\n\n\n\nHere are some of the things we're looking for\n\n - You bring hands on experience designing, building and operating production security capabilities or services.\n\n - Your programming or scripting skills, ideally in Python, help you apply sound software engineering practices to security problems.\n\n - Security monitoring, detection, threat intelligence, incident response and automation are all areas you know well, alongside tools such as SIEM, SOAR, EDR or cloud security platforms.\n\n - Working in cloud environments feels natural to you, particularly AWS, along with cloud logging, identity, networking and security services.\n\n - You understand adversary behaviours and frameworks like MITRE ATT&CK, and know how to measure detection coverage and control effectiveness.\n\n - Leading complex technical initiatives and influencing outcomes without relying on formal authority comes naturally, and you can explain technical risk and trade offs with clarity.\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"c886a547-918d-4df1-8c23-93dda08b8618","title":"Senior Security Engineer - Cloud Platform","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"NZ: Wellington: Xero One (19-23 Taranaki St)","secondaryLocations":[{"location":"NZ: Auckland: Xero 4 (96 St Georges Bay Rd, Level 2 & 3)","address":{"postalAddress":{"addressRegion":"Auckland","addressCountry":"New Zealand","addressLocality":"Parnell"}}}],"publishedAt":"2026-08-28T02:51:47.524+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Wellington","addressCountry":"New Zealand","addressLocality":"Wellington"}},"jobUrl":"https://jobs.ashbyhq.com/xero/c886a547-918d-4df1-8c23-93dda08b8618","applyUrl":"https://jobs.ashbyhq.com/xero/c886a547-918d-4df1-8c23-93dda08b8618/application","descriptionHtml":"The role / impact
As a Senior Engineer in our Cloud Platform Access team, you'll design and operate identity and access controls at scale across AWS, GCP, and Azure. This is high-leverage platform security work where you'll shape secure access as a product rather than simply processing requests. You'll combine hands-on technical leadership with deep expertise to build guardrails that enable teams to ship quickly without creating excessive privilege or long-lived credentials.
You'll mentor engineers on the team, foster psychological safety, and role-model modern engineering practices. The work sits at the intersection of cloud infrastructure, security, developer experience, and automation - solving genuine problems that unlock productivity across the organisation.
The team / how they connect
The Cloud Platform Access team owns cloud-native identity, access management, and policy enforcement across our public cloud environments. We work collaboratively with platform, security, and product teams to integrate secure-by-default controls early in delivery. The team values psychological safety, thoughtful automation, and engineering excellence - we ship sustainably by removing toil and enabling others to succeed.
The team is currently working on
Understanding the services, risks, and gaps in our current IAM setup across AWS, GCP, and Azure
Closing critical identity handover gaps and taking ownership of bounded IAM, Workload Identity Federation, or self-service improvements
Establishing KPI baselines and contributing to design reviews, operations, and mentoring within the team
Evolving reusable Terraform modules, policy frameworks, and internal tooling to standardise secure access patterns.
Where and how you can work
This role can be based in Auckland or Wellington, offering a hybrid working model that balances local team presence with a global scope of work. You will have the flexibility to work from home while connecting with your colleagues in our modern office spaces during designated boost days.
Here are some of the things we are looking for
You bring solid experience securing at least one public cloud environment - AWS, GCP, or Azure - with genuine willingness to learn the others. You understand Identity and Infrastructure as Code fundamentals.
You've designed and maintained reusable Terraform modules and automation that codify IAM controls and policy guardrails at scale.
Strong software engineering foundations run through your work: you think automation-first, have proficiency in at least one scripting language like Python, and follow modern delivery practices.
You lead technical design conversations, make sound engineering trade-offs, and aren't afraid to mentor others. You can lift standards, improve reliability, and keep delivery quality high.
You approach problems collaboratively, building trust across security, platform, and product teams to enable rapid, secure delivery.
You're curious about thoughtful AI applications and open to exploring how it might accelerate engineering workflows or solve real problems for the team.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role / impact\n\nAs a Senior Engineer in our Cloud Platform Access team, you'll design and operate identity and access controls at scale across AWS, GCP, and Azure. This is high-leverage platform security work where you'll shape secure access as a product rather than simply processing requests. You'll combine hands-on technical leadership with deep expertise to build guardrails that enable teams to ship quickly without creating excessive privilege or long-lived credentials.\n\nYou'll mentor engineers on the team, foster psychological safety, and role-model modern engineering practices. The work sits at the intersection of cloud infrastructure, security, developer experience, and automation - solving genuine problems that unlock productivity across the organisation.\n\n\n\nThe team / how they connect\n\nThe Cloud Platform Access team owns cloud-native identity, access management, and policy enforcement across our public cloud environments. We work collaboratively with platform, security, and product teams to integrate secure-by-default controls early in delivery. The team values psychological safety, thoughtful automation, and engineering excellence - we ship sustainably by removing toil and enabling others to succeed.\n\n\n\nThe team is currently working on\n\n - Understanding the services, risks, and gaps in our current IAM setup across AWS, GCP, and Azure \n\n - Closing critical identity handover gaps and taking ownership of bounded IAM, Workload Identity Federation, or self-service improvements \n\n - Establishing KPI baselines and contributing to design reviews, operations, and mentoring within the team \n\n - Evolving reusable Terraform modules, policy frameworks, and internal tooling to standardise secure access patterns.\n\n\n\nWhere and how you can work\n\nThis role can be based in Auckland or Wellington, offering a hybrid working model that balances local team presence with a global scope of work. You will have the flexibility to work from home while connecting with your colleagues in our modern office spaces during designated boost days.\n\n\n\nHere are some of the things we are looking for\n\n - You bring solid experience securing at least one public cloud environment - AWS, GCP, or Azure - with genuine willingness to learn the others. You understand Identity and Infrastructure as Code fundamentals.\n\n - You've designed and maintained reusable Terraform modules and automation that codify IAM controls and policy guardrails at scale.\n\n - Strong software engineering foundations run through your work: you think automation-first, have proficiency in at least one scripting language like Python, and follow modern delivery practices.\n\n - You lead technical design conversations, make sound engineering trade-offs, and aren't afraid to mentor others. You can lift standards, improve reliability, and keep delivery quality high.\n\n - You approach problems collaboratively, building trust across security, platform, and product teams to enable rapid, secure delivery.\n\n - You're curious about thoughtful AI applications and open to exploring how it might accelerate engineering workflows or solve real problems for the team.\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"9d5ec939-34c4-42b1-ae02-8785799ac6da","title":"Accounting Professional? Discover a new career in SaaS Sales with Xero","department":"Revenue","team":"Revenue","employmentType":"FullTime","location":"NZ: Auckland: Xero 4 (96 St Georges Bay Rd, Level 2 & 3)","secondaryLocations":[],"publishedAt":"2026-08-19T01:47:55.903+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Auckland","addressCountry":"New Zealand","addressLocality":"Parnell"}},"jobUrl":"https://jobs.ashbyhq.com/xero/9d5ec939-34c4-42b1-ae02-8785799ac6da","applyUrl":"https://jobs.ashbyhq.com/xero/9d5ec939-34c4-42b1-ae02-8785799ac6da/application","descriptionHtml":"Are you a CPA or experienced accounting professional looking to leverage your expertise in a dynamic new way?
At Xero, we believe your deep understanding of accounting practices isn't just valuable – it's the key to our success in helping businesses thrive. We're seeking talented individuals with backgrounds in accounting, who understand the workings of accounting practices who are ready to transition their careers from traditional roles to become strategic advisors and relationship builders in the exciting world of cloud accounting technology.
This isn't a typical \"sales\" role in the traditional sense. Instead, it's about empowering accounting firms, guiding them through digital transformation, and collaborating to shape the future of their practices. If you're driven by impact, eager to share your knowledge, and looking for a career where your accounting acumen opens doors to new opportunities, we want to hear from you.
Why Xero? Why now?
The accounting landscape is rapidly evolving, and Xero is at the forefront of this digital revolution. We're passionate about making business life better for small businesses and their advisors as well as rewarding you in the process. We understand that your journey as an accountant has equipped you with unique insights into:
The daily operations and challenges of accounting practices.
The importance of accurate data and efficient processes.
The trusted relationships built with clients.
The potential for technology to transform workflows and client services.
We see these skills as foundational for a highly successful career with us. We're not looking for traditional sales experience; we're looking for your accounting expertise and your desire to make a difference.
What this unique career path offers you:
Impactful Advisory: You'll be a true partner, consulting with accounting firms to help them embrace cutting-edge digital strategies with the Xero platform.
Leverage Your Expertise: Apply your accounting knowledge and industry experience to solve real-world problems for accounting practices, guiding them towards greater efficiency and growth.
Relationship-Driven Role: Build deep, lasting relationships with key decision-makers in accounting firms, becoming their trusted advisor on digital strategy.
Autonomy & Growth: Work autonomously within your allocated territory, with significant scope for professional development and career progression within a rapidly growing global tech company.
Meaningful Contribution: Be at the forefront of a movement that is modernising the accounting industry and truly making a difference for millions of businesses.
Strong Earning Potential: We offer a highly competitive remuneration package, designed to reward your expertise, the value you bring, and your success in driving partner outcomes.
Who we're looking for:
You're an Accounting Professional: Ideally CPA-qualified, or with significant experience in an accounting practice, and a strong understanding of its operations.
You're a Natural Relationship Builder: You enjoy connecting with people and are skilled at building rapport and trust.
You're Solutions-Oriented: You're a problem-solver who can identify needs and offer practical solutions.
You're Curious about Tech: You have an interest in the emerging online accounting market and the potential of Fintech.
You're Ready for a New Challenge: You're looking for a change that leverages your existing skills in a new, exciting environment.
Is this the career change you've been looking for? If you're an accountant ready to translate your financial acumen into a dynamic advisory role at the intersection of accounting and technology, we encourage you to apply.
","descriptionPlain":"Are you a CPA or experienced accounting professional looking to leverage your expertise in a dynamic new way?\n\n \n\nAt Xero, we believe your deep understanding of accounting practices isn't just valuable – it's the key to our success in helping businesses thrive. We're seeking talented individuals with backgrounds in accounting, who understand the workings of accounting practices who are ready to transition their careers from traditional roles to become strategic advisors and relationship builders in the exciting world of cloud accounting technology.\n\n \n\nThis isn't a typical \"sales\" role in the traditional sense. Instead, it's about empowering accounting firms, guiding them through digital transformation, and collaborating to shape the future of their practices. If you're driven by impact, eager to share your knowledge, and looking for a career where your accounting acumen opens doors to new opportunities, we want to hear from you.\n\n \n\nWhy Xero? Why now?\n\n \n\nThe accounting landscape is rapidly evolving, and Xero is at the forefront of this digital revolution. We're passionate about making business life better for small businesses and their advisors as well as rewarding you in the process. We understand that your journey as an accountant has equipped you with unique insights into:\n\n \n\n - The daily operations and challenges of accounting practices.\n\n - The importance of accurate data and efficient processes.\n\n - The trusted relationships built with clients.\n\n - The potential for technology to transform workflows and client services.\n\n - We see these skills as foundational for a highly successful career with us. We're not looking for traditional sales experience; we're looking for your accounting expertise and your desire to make a difference.\n\n \n\nWhat this unique career path offers you:\n\n \n\n - Impactful Advisory: You'll be a true partner, consulting with accounting firms to help them embrace cutting-edge digital strategies with the Xero platform.\n\n - Leverage Your Expertise: Apply your accounting knowledge and industry experience to solve real-world problems for accounting practices, guiding them towards greater efficiency and growth.\n\n - Relationship-Driven Role: Build deep, lasting relationships with key decision-makers in accounting firms, becoming their trusted advisor on digital strategy.\n\n - Autonomy & Growth: Work autonomously within your allocated territory, with significant scope for professional development and career progression within a rapidly growing global tech company.\n\n - Meaningful Contribution: Be at the forefront of a movement that is modernising the accounting industry and truly making a difference for millions of businesses.\n\n - Strong Earning Potential: We offer a highly competitive remuneration package, designed to reward your expertise, the value you bring, and your success in driving partner outcomes.\n\n \n\nWho we're looking for:\n\n \n\n - You're an Accounting Professional: Ideally CPA-qualified, or with significant experience in an accounting practice, and a strong understanding of its operations.\n\n - You're a Natural Relationship Builder: You enjoy connecting with people and are skilled at building rapport and trust.\n\n - You're Solutions-Oriented: You're a problem-solver who can identify needs and offer practical solutions.\n\n - You're Curious about Tech: You have an interest in the emerging online accounting market and the potential of Fintech.\n\n - You're Ready for a New Challenge: You're looking for a change that leverages your existing skills in a new, exciting environment.\n\n \n\nIs this the career change you've been looking for? If you're an accountant ready to translate your financial acumen into a dynamic advisory role at the intersection of accounting and technology, we encourage you to apply."},{"id":"8adc7f0c-e098-440a-ac29-273ee16e41eb","title":"Engineering Manager - ML & AI","department":"Data, AI & Machine Learning","team":"Data, AI & Machine Learning","employmentType":"FullTime","location":"AU: Sydney (45 Clarence St)","secondaryLocations":[{"location":"AU: Melbourne: (260 Burwood Rd)","address":{"postalAddress":{"postalCode":"3122","addressRegion":"Victoria","streetAddress":"Level 3, 260 Burwood Road","addressCountry":"Australia","addressLocality":"Hawthorn"}}},{"location":"NZ: Auckland: Xero 4 (96 St Georges Bay Rd, Level 2 & 3)","address":{"postalAddress":{"addressRegion":"Auckland","addressCountry":"New Zealand","addressLocality":"Parnell"}}},{"location":"NZ: Wellington: Xero One (19-23 Taranaki St)","address":{"postalAddress":{"addressRegion":"Wellington","addressCountry":"New Zealand","addressLocality":"Wellington"}}}],"publishedAt":"2026-08-20T05:41:46.233+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"New South Wales","addressCountry":"Australia","addressLocality":"Sydney"}},"jobUrl":"https://jobs.ashbyhq.com/xero/8adc7f0c-e098-440a-ac29-273ee16e41eb","applyUrl":"https://jobs.ashbyhq.com/xero/8adc7f0c-e098-440a-ac29-273ee16e41eb/application","descriptionHtml":"The role & impact
As Engineering Manager in Machine Learning & AI Team, you'll lead a high-performing, inclusive team of ML and platform engineers, responsible for turning research and models into production-grade ML infrastructure that runs at scale. You'll balance predictable delivery with a relentless focus on system health, taking the lead on MLOps maturity, observability and the operational realities of running AI systems in production, not just shipping features.
You'll work closely with senior individual contributors, including staff and principal engineers, who shape the technical architecture, while you focus on team growth, delivery rigour and championing AI-native workflows across the software development lifecycle. This is a role for someone who wants to build both the systems and the people capable of running AI at Xero's scale.
The team & how they connect
You'll join Xero's Data & AI organisation, within the AI Products division, reporting to the GM of ML Engineering. The team takes research and models from applied scientists and turns them into safe, scalable, production ML infrastructure that millions of small businesses rely on every day. It's a close, cross-functional group that partners tightly with Applied Science, Data Engineering and Product to move ideas from prototype to production.
The team is currently working on
Production ML infrastructure and MLOps supporting Xero's AI-native product suite
Systems powering JAX (Just Ask Xero), Xero's conversational GenAI assistant
Auto Bank Rec and smart document capture, including AI-powered transaction matching and extraction from bills and receipts
Future work extending cash flow forecasting and other embedded ML capabilities
Where and how you can work
We support a flexible working model that empowers you to balance your professional and personal life. You will have the option to work in a hybrid capacity, combining the focus of remote work with the collaboration of our office spaces and team boost days to foster connection and alignment.
Here are some of the things we're looking for, for this role
You'll bring a strong track record of leading, coaching and developing engineers, with real experience building team capability over time
Strong technical judgement across architecture, system design and engineering trade-offs is part of how you naturally operate
You've translated business goals into executable engineering plans, balancing short-term delivery against long-term system health
Delivering roadmaps predictably in fast-paced, evolving environments is familiar territory for you
You stay hands-on when it counts, comfortable writing, reviewing or debugging production code to unblock your team or support an incident
Experience with machine learning or AI systems is a bonus rather than a requirement, though genuine curiosity about the space will help you thrive here
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role & impact\n\nAs Engineering Manager in Machine Learning & AI Team, you'll lead a high-performing, inclusive team of ML and platform engineers, responsible for turning research and models into production-grade ML infrastructure that runs at scale. You'll balance predictable delivery with a relentless focus on system health, taking the lead on MLOps maturity, observability and the operational realities of running AI systems in production, not just shipping features.\n\nYou'll work closely with senior individual contributors, including staff and principal engineers, who shape the technical architecture, while you focus on team growth, delivery rigour and championing AI-native workflows across the software development lifecycle. This is a role for someone who wants to build both the systems and the people capable of running AI at Xero's scale.\n\n\n\nThe team & how they connect\n\nYou'll join Xero's Data & AI organisation, within the AI Products division, reporting to the GM of ML Engineering. The team takes research and models from applied scientists and turns them into safe, scalable, production ML infrastructure that millions of small businesses rely on every day. It's a close, cross-functional group that partners tightly with Applied Science, Data Engineering and Product to move ideas from prototype to production.\n\nThe team is currently working on\n\n - Production ML infrastructure and MLOps supporting Xero's AI-native product suite\n\n - Systems powering JAX (Just Ask Xero), Xero's conversational GenAI assistant\n\n - Auto Bank Rec and smart document capture, including AI-powered transaction matching and extraction from bills and receipts\n\n - Future work extending cash flow forecasting and other embedded ML capabilities\n \n \n\nWhere and how you can work\n\nWe support a flexible working model that empowers you to balance your professional and personal life. You will have the option to work in a hybrid capacity, combining the focus of remote work with the collaboration of our office spaces and team boost days to foster connection and alignment.\n\n\n\nHere are some of the things we're looking for, for this role\n\n - You'll bring a strong track record of leading, coaching and developing engineers, with real experience building team capability over time\n\n - Strong technical judgement across architecture, system design and engineering trade-offs is part of how you naturally operate\n\n - You've translated business goals into executable engineering plans, balancing short-term delivery against long-term system health\n\n - Delivering roadmaps predictably in fast-paced, evolving environments is familiar territory for you\n\n - You stay hands-on when it counts, comfortable writing, reviewing or debugging production code to unblock your team or support an incident\n\n - Experience with machine learning or AI systems is a bonus rather than a requirement, though genuine curiosity about the space will help you thrive here\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.\n\n"},{"id":"b2628345-4077-4756-b465-d0109006d517","title":"Accounting Professional? Discover a new career in SaaS Sales with Xero","department":"Revenue","team":"Revenue","employmentType":"FullTime","location":"US: Denver (1615 Platte St Suite 200)","secondaryLocations":[],"publishedAt":"2026-09-10T05:16:26.747+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Colorado","addressCountry":"United States","addressLocality":"Denver"}},"jobUrl":"https://jobs.ashbyhq.com/xero/b2628345-4077-4756-b465-d0109006d517","applyUrl":"https://jobs.ashbyhq.com/xero/b2628345-4077-4756-b465-d0109006d517/application","descriptionHtml":"Are you a US CPA or experienced accounting professional looking to leverage your expertise in a dynamic new way?
At Xero, we believe your deep understanding of accounting practices isn't just valuable – it's the key to our success in helping businesses thrive. We're seeking talented individuals with backgrounds in accounting, who understand the workings of accounting practices who are ready to transition their careers from traditional roles to become strategic advisors and relationship builders in the exciting world of cloud accounting technology.
This isn't a typical \"sales\" role in the traditional sense. Instead, it's about empowering accounting firms, guiding them through digital transformation, and collaborating to shape the future of their practices. If you're driven by impact, eager to share your knowledge, and looking for a career where your accounting acumen opens doors to new opportunities, we want to hear from you.
Why Xero? Why now?
The accounting landscape is rapidly evolving, and Xero is at the forefront of this digital revolution. We're passionate about making business life better for small businesses and their advisors as well as rewarding you in the process. We understand that your journey as an accountant has equipped you with unique insights into:
The daily operations and challenges of accounting practices.
The importance of accurate data and efficient processes.
The trusted relationships built with clients.
The potential for technology to transform workflows and client services.
We see these skills as foundational for a highly successful career with us. We're not looking for traditional sales experience; we're looking for your accounting expertise and your desire to make a difference.
What this unique career path offers you:
Impactful Advisory: You'll be a true partner, consulting with accounting firms to help them embrace cutting-edge digital strategies with the Xero platform.
Leverage Your Expertise: Apply your accounting knowledge and industry experience to solve real-world problems for accounting practices, guiding them towards greater efficiency and growth.
Relationship-Driven Role: Build deep, lasting relationships with key decision-makers in accounting firms, becoming their trusted advisor on digital strategy.
Autonomy & Growth: Work autonomously within your allocated territory, with significant scope for professional development and career progression within a rapidly growing global tech company.
Meaningful Contribution: Be at the forefront of a movement that is modernising the accounting industry and truly making a difference for millions of businesses.
Strong Earning Potential: We offer a highly competitive remuneration package, designed to reward your expertise, the value you bring, and your success in driving partner outcomes.
Who we're looking for:
You're an Accounting Professional: Ideally US CPA-qualified, or with significant experience in an accounting practice, and a strong understanding of its operations.
You're a Natural Relationship Builder: You enjoy connecting with people and are skilled at building rapport and trust.
You're Solutions-Oriented: You're a problem-solver who can identify needs and offer practical solutions.
You're Curious about Tech: You have an interest in the emerging online accounting market and the potential of Fintech.
You're Ready for a New Challenge: You're looking for a change that leverages your existing skills in a new, exciting environment.
Is this the career change you've been looking for? If you're an accountant ready to translate your financial acumen into a dynamic advisory role at the intersection of accounting and technology, we encourage you to apply.
","descriptionPlain":"Are you a US CPA or experienced accounting professional looking to leverage your expertise in a dynamic new way?\n\n \n\nAt Xero, we believe your deep understanding of accounting practices isn't just valuable – it's the key to our success in helping businesses thrive. We're seeking talented individuals with backgrounds in accounting, who understand the workings of accounting practices who are ready to transition their careers from traditional roles to become strategic advisors and relationship builders in the exciting world of cloud accounting technology.\n\n \n\nThis isn't a typical \"sales\" role in the traditional sense. Instead, it's about empowering accounting firms, guiding them through digital transformation, and collaborating to shape the future of their practices. If you're driven by impact, eager to share your knowledge, and looking for a career where your accounting acumen opens doors to new opportunities, we want to hear from you.\n\n \n\nWhy Xero? Why now?\n\n \n\nThe accounting landscape is rapidly evolving, and Xero is at the forefront of this digital revolution. We're passionate about making business life better for small businesses and their advisors as well as rewarding you in the process. We understand that your journey as an accountant has equipped you with unique insights into:\n\n \n\n - The daily operations and challenges of accounting practices.\n\n - The importance of accurate data and efficient processes.\n\n - The trusted relationships built with clients.\n\n - The potential for technology to transform workflows and client services.\n\n - We see these skills as foundational for a highly successful career with us. We're not looking for traditional sales experience; we're looking for your accounting expertise and your desire to make a difference.\n\n \n\nWhat this unique career path offers you:\n\n \n\n - Impactful Advisory: You'll be a true partner, consulting with accounting firms to help them embrace cutting-edge digital strategies with the Xero platform.\n\n - Leverage Your Expertise: Apply your accounting knowledge and industry experience to solve real-world problems for accounting practices, guiding them towards greater efficiency and growth.\n\n - Relationship-Driven Role: Build deep, lasting relationships with key decision-makers in accounting firms, becoming their trusted advisor on digital strategy.\n\n - Autonomy & Growth: Work autonomously within your allocated territory, with significant scope for professional development and career progression within a rapidly growing global tech company.\n\n - Meaningful Contribution: Be at the forefront of a movement that is modernising the accounting industry and truly making a difference for millions of businesses.\n\n - Strong Earning Potential: We offer a highly competitive remuneration package, designed to reward your expertise, the value you bring, and your success in driving partner outcomes.\n\n \n\nWho we're looking for:\n\n \n\n - You're an Accounting Professional: Ideally US CPA-qualified, or with significant experience in an accounting practice, and a strong understanding of its operations.\n\n - You're a Natural Relationship Builder: You enjoy connecting with people and are skilled at building rapport and trust.\n\n - You're Solutions-Oriented: You're a problem-solver who can identify needs and offer practical solutions.\n\n - You're Curious about Tech: You have an interest in the emerging online accounting market and the potential of Fintech.\n\n - You're Ready for a New Challenge: You're looking for a change that leverages your existing skills in a new, exciting environment.\n\n \n\nIs this the career change you've been looking for? If you're an accountant ready to translate your financial acumen into a dynamic advisory role at the intersection of accounting and technology, we encourage you to apply."},{"id":"c88382ff-1062-4557-8f87-e3a234cd6884","title":"Business Growth Specialist","department":"Revenue","team":"Revenue","employmentType":"FullTime","location":"UK: Milton Keynes (100 Avebury)","secondaryLocations":[{"location":"UK: Manchester (Landmark, St Peter's Square, 1 Oxford St)","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"Manchester"}}}],"publishedAt":"2026-09-08T19:37:21.564+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressCountry":"United Kingdom","addressLocality":"Milton Keynes"}},"jobUrl":"https://jobs.ashbyhq.com/xero/c88382ff-1062-4557-8f87-e3a234cd6884","applyUrl":"https://jobs.ashbyhq.com/xero/c88382ff-1062-4557-8f87-e3a234cd6884/application","descriptionHtml":"The role & impact
As a Business Growth Specialist, you will drive measurable platform adoption by guiding small businesses to unlock the full potential of our ecosystem. By connecting customers with advanced plan capabilities and tailored add-ons, you will help them streamline operations while directly influencing subscription growth and long-term customer value.
Your daily work centers on consultative engagement, diagnosing specific customer challenges, and delivering tailored solutions that align with their business maturity. From designing sales playbooks to positioning key products like Payroll and Payment solutions, you will empower small business owners to scale successfully.
The team & how they connect
You will join a high-performing Customer Success team focused on proactive account growth and multi-product adoption. The team collaborates closely with marketing, product, and small business onboarding groups to shape the revenue roadmap and refine sales motions. Together, they combine data-driven insights and consultative expertise to deliver exceptional value to our customers.
Initially, the role may focus on:
Partnering with high-potential small businesses using Salesforce to identify up-sell and cross-sell opportunities.
Executing targeted growth campaigns alongside predictive analytics tools to highlight key product natural upgrade points.
Testing and refining revenue playbooks, discovery methodologies, and value-based selling techniques.
Collaborating with cross-functional teams to share customer feedback and influence future product expansion.
Where and how you can work
This position offers a flexible working setup designed to balance focused quiet tasks with collaborative teamwork. Our modern, dedicated office spaces host regular team boost days to bring everyone together for shared learning and strategic alignment.
Here are some of the things we're looking for, for this role:
A background in customer success, account management, or consultative sales with a focus on product adoption.
Demonstrated ability to discover customer pain points and position ecosystem solutions like payments or payroll.
Familiarity with sales tracking platforms like Salesforce alongside modern data dashboards.
Strong capability to mentor peers and lead structured discovery conversations.
Skilled at using analytical thinking and data insights to solve complex operational challenges.
Adaptability to manage customer portfolios independently while delivering on campaign objectives.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
The role & impact
As a Small Business Onboarding Specialist, you will guide new and prospective subscribers through their initial journey with Xero. By running discovery conversations, hosting tailored product demonstrations, and leading hands-on onboarding sessions, you will turn interested leads into confident users who unlock the full value of our accounting platform.
Your focus centers entirely on helping small business owners simplify their daily operations. From resolving early setup friction to introducing ecosystem apps that suit their needs, your work directly shapes their long-term success and drives platform adoption across their first 90 days.
The team & how they connect
You will join a consultative sales and activation group that bridges the gap between top-of-funnel customer interest and early platform adoption. The team works closely alongside small business sales, marketing, customer success, and product specialists to share insights and continuously improve the customer journey. Together, they combine customer-facing discovery, live demonstrations, and dedicated onboarding to deliver a seamless start for small businesses.
Initially, the role may focus on:
Delivering live product demonstrations and webinars via Google Meet to showcase core features like bank feeds, invoicing, and reporting.
Managing inbound trial interest, qualifying prospect needs, and guiding small businesses through the purchase decision.
Utilizing tools such as Salesforce or HubSpot to manage your customer pipeline and track progress.
Identifying opportunities for customers to expand their setup with ecosystem app integrations.
Where and how you can work
This position offers a flexible working setup designed to support both collaborative connections and focused quiet time. Our hybrid environment includes dedicated office spaces with modern facilities, alongside scheduled boost days to collaborate in person with your wider team.
Here are some of the things we're looking for, for this role:
Experience in an onboarding or sales-focused role where you have managed a pipeline to meet target goals.
Strong communication abilities that allow you to translate technical or accounting workflows into plain language for small business owners.
A track record of using CRM tools like Salesforce or HubSpot to manage customer interactions and details.
Proven capability to prioritize tasks independently and manage a varied workload in a fast-paced setting.
An understanding of core small business accounting tasks, such as invoicing, payments, and reconciliations, is beneficial.
Comfortable leading virtual presentations, webinars, or product walk-throughs for small groups.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team
","descriptionPlain":"The role & impact\n\nAs a Small Business Onboarding Specialist, you will guide new and prospective subscribers through their initial journey with Xero. By running discovery conversations, hosting tailored product demonstrations, and leading hands-on onboarding sessions, you will turn interested leads into confident users who unlock the full value of our accounting platform.\n\nYour focus centers entirely on helping small business owners simplify their daily operations. From resolving early setup friction to introducing ecosystem apps that suit their needs, your work directly shapes their long-term success and drives platform adoption across their first 90 days.\n\nThe team & how they connect\n\nYou will join a consultative sales and activation group that bridges the gap between top-of-funnel customer interest and early platform adoption. The team works closely alongside small business sales, marketing, customer success, and product specialists to share insights and continuously improve the customer journey. Together, they combine customer-facing discovery, live demonstrations, and dedicated onboarding to deliver a seamless start for small businesses.\n\nInitially, the role may focus on:\n\n - Delivering live product demonstrations and webinars via Google Meet to showcase core features like bank feeds, invoicing, and reporting.\n\n - Managing inbound trial interest, qualifying prospect needs, and guiding small businesses through the purchase decision.\n\n - Utilizing tools such as Salesforce or HubSpot to manage your customer pipeline and track progress.\n\n - Identifying opportunities for customers to expand their setup with ecosystem app integrations.\n\nWhere and how you can work\n\nThis position offers a flexible working setup designed to support both collaborative connections and focused quiet time. Our hybrid environment includes dedicated office spaces with modern facilities, alongside scheduled boost days to collaborate in person with your wider team.\n\nHere are some of the things we're looking for, for this role:\n\n - Experience in an onboarding or sales-focused role where you have managed a pipeline to meet target goals.\n\n - Strong communication abilities that allow you to translate technical or accounting workflows into plain language for small business owners.\n\n - A track record of using CRM tools like Salesforce or HubSpot to manage customer interactions and details.\n\n - Proven capability to prioritize tasks independently and manage a varied workload in a fast-paced setting.\n\n - An understanding of core small business accounting tasks, such as invoicing, payments, and reconciliations, is beneficial.\n\n - Comfortable leading virtual presentations, webinars, or product walk-throughs for small groups.\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team"},{"id":"40a09a30-ab3b-4d65-af9b-728b8da13907","title":"Customer Incident Manager","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"NZ: Auckland: Xero 4 (96 St Georges Bay Rd, Level 2 & 3)","secondaryLocations":[],"publishedAt":"2026-09-01T09:10:24.603+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Auckland","addressCountry":"New Zealand","addressLocality":"Parnell"}},"jobUrl":"https://jobs.ashbyhq.com/xero/40a09a30-ab3b-4d65-af9b-728b8da13907","applyUrl":"https://jobs.ashbyhq.com/xero/40a09a30-ab3b-4d65-af9b-728b8da13907/application","descriptionHtml":"When incidents happen, every second counts. You'll be the key orchestrator managing major and minor incidents from the customer's perspective—working across teams to find solutions fast and keep everyone informed. You'll balance immediate crisis response with strategic problem-solving, ensuring customers experience minimal disruption and have clarity on what's happening and why.
You'll own incident management end-to-end: from investigation and impact assessment through to post-incident reviews and recommendations that prevent problems from happening again. You'll build the systems and processes that help teams respond confidently and reduce incidents before they occur, making you instrumental in building customer trust.
The incident management team works at the heart of Xero's customer operations, coordinating across engineering, product, support, and leadership to respond to issues that affect our customers. They're problem-solvers who thrive in fast-paced environments, bringing rigour and human empathy to every incident response. The team collaborates across geographic regions and departments, treating every issue as an opportunity to strengthen Xero's resilience.
Building and refining incident management processes and incident registers to prevent issues before they occur
Managing customer-facing communications during incidents to keep stakeholders informed and reassured
Coordinating cross-functional teams to implement both short-term fixes and long-term solutions
Post-incident reviews and recommendations that help reduce recurrence
This role has a hybrid working arrangement of 3 days working from our offices and 2 days working from home.
You'll bring strong stakeholder management skills, with the confidence to make informed decisions and lead teams through high-pressure situations toward resolution.
You'll thrive on building relationships and collaborating effectively—your ability to influence across all levels and challenge assumptions respectfully makes you a natural leader in complex situations.
You'll demonstrate a genuine customer service mentality, ensuring every decision prioritises minimising customer impact and keeping them informed with clarity.
You'll bring proven experience managing major incidents or complex issues, alongside a track record of leading projects to successful delivery outcomes.
You'll Go Together by coordinating specialist teams across regions and bringing the right people to the table to solve problems—comfortable working autonomously but knowing when to collaborate.
You'll Go Fast by ship ideas, test solutions, and improve them—taking initiative and pushing forward in fast-paced, high-profile environments without waiting for perfect clarity.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"THE ROLE & ITS IMPACT\n\nWhen incidents happen, every second counts. You'll be the key orchestrator managing major and minor incidents from the customer's perspective—working across teams to find solutions fast and keep everyone informed. You'll balance immediate crisis response with strategic problem-solving, ensuring customers experience minimal disruption and have clarity on what's happening and why.\n\n\n\nYou'll own incident management end-to-end: from investigation and impact assessment through to post-incident reviews and recommendations that prevent problems from happening again. You'll build the systems and processes that help teams respond confidently and reduce incidents before they occur, making you instrumental in building customer trust.\n\n\n\n\nTHE TEAM & HOW THEY CONNECT\n\nThe incident management team works at the heart of Xero's customer operations, coordinating across engineering, product, support, and leadership to respond to issues that affect our customers. They're problem-solvers who thrive in fast-paced environments, bringing rigour and human empathy to every incident response. The team collaborates across geographic regions and departments, treating every issue as an opportunity to strengthen Xero's resilience.\n\n\n\n\nTHE TEAM IS CURRENTLY WORKING ON / INITIALLY, THE ROLE MAY FOCUS ON\n\n - Building and refining incident management processes and incident registers to prevent issues before they occur\n\n - Managing customer-facing communications during incidents to keep stakeholders informed and reassured\n\n - Coordinating cross-functional teams to implement both short-term fixes and long-term solutions\n\n - Post-incident reviews and recommendations that help reduce recurrence\n\n\n\n\nWHERE AND HOW YOU CAN WORK\n\nThis role has a hybrid working arrangement of 3 days working from our offices and 2 days working from home.\n\n\n\n\nHERE ARE SOME OF THE THINGS WE ARE LOOKING FOR\n\n - You'll bring strong stakeholder management skills, with the confidence to make informed decisions and lead teams through high-pressure situations toward resolution.\n\n - You'll thrive on building relationships and collaborating effectively—your ability to influence across all levels and challenge assumptions respectfully makes you a natural leader in complex situations.\n\n - You'll demonstrate a genuine customer service mentality, ensuring every decision prioritises minimising customer impact and keeping them informed with clarity.\n\n - You'll bring proven experience managing major incidents or complex issues, alongside a track record of leading projects to successful delivery outcomes.\n\n - You'll Go Together by coordinating specialist teams across regions and bringing the right people to the table to solve problems—comfortable working autonomously but knowing when to collaborate.\n\n - You'll Go Fast by ship ideas, test solutions, and improve them—taking initiative and pushing forward in fast-paced, high-profile environments without waiting for perfect clarity.\n\n\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"b33e7dde-4eb7-4eea-b3c0-3591ce4c3fa9","title":"Customer Incident Manager","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"AU: Melbourne: (260 Burwood Rd)","secondaryLocations":[],"publishedAt":"2026-09-01T09:10:22.613+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"3122","addressRegion":"Victoria","streetAddress":"Level 3, 260 Burwood Road","addressCountry":"Australia","addressLocality":"Hawthorn"}},"jobUrl":"https://jobs.ashbyhq.com/xero/b33e7dde-4eb7-4eea-b3c0-3591ce4c3fa9","applyUrl":"https://jobs.ashbyhq.com/xero/b33e7dde-4eb7-4eea-b3c0-3591ce4c3fa9/application","descriptionHtml":"When incidents happen, every second counts. You'll be the key orchestrator managing major and minor incidents from the customer's perspective—working across teams to find solutions fast and keep everyone informed. You'll balance immediate crisis response with strategic problem-solving, ensuring customers experience minimal disruption and have clarity on what's happening and why.
You'll own incident management end-to-end: from investigation and impact assessment through to post-incident reviews and recommendations that prevent problems from happening again. You'll build the systems and processes that help teams respond confidently and reduce incidents before they occur, making you instrumental in building customer trust.
The incident management team works at the heart of Xero's customer operations, coordinating across engineering, product, support, and leadership to respond to issues that affect our customers. They're problem-solvers who thrive in fast-paced environments, bringing rigour and human empathy to every incident response. The team collaborates across geographic regions and departments, treating every issue as an opportunity to strengthen Xero's resilience.
Building and refining incident management processes and incident registers to prevent issues before they occur
Managing customer-facing communications during incidents to keep stakeholders informed and reassured
Coordinating cross-functional teams to implement both short-term fixes and long-term solutions
Post-incident reviews and recommendations that help reduce recurrence
This role has a hybrid working arrangement of 3 days working from our offices and 2 days working from home.
You'll bring strong stakeholder management skills, with the confidence to make informed decisions and lead teams through high-pressure situations toward resolution.
You'll thrive on building relationships and collaborating effectively—your ability to influence across all levels and challenge assumptions respectfully makes you a natural leader in complex situations.
You'll demonstrate a genuine customer service mentality, ensuring every decision prioritises minimising customer impact and keeping them informed with clarity.
You'll bring proven experience managing major incidents or complex issues, alongside a track record of leading projects to successful delivery outcomes.
You'll Go Together by coordinating specialist teams across regions and bringing the right people to the table to solve problems—comfortable working autonomously but knowing when to collaborate.
You'll Go Fast by ship ideas, test solutions, and improve them—taking initiative and pushing forward in fast-paced, high-profile environments without waiting for perfect clarity.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"THE ROLE & ITS IMPACT\n\nWhen incidents happen, every second counts. You'll be the key orchestrator managing major and minor incidents from the customer's perspective—working across teams to find solutions fast and keep everyone informed. You'll balance immediate crisis response with strategic problem-solving, ensuring customers experience minimal disruption and have clarity on what's happening and why.\n\n\n\nYou'll own incident management end-to-end: from investigation and impact assessment through to post-incident reviews and recommendations that prevent problems from happening again. You'll build the systems and processes that help teams respond confidently and reduce incidents before they occur, making you instrumental in building customer trust.\n\n\n\n\nTHE TEAM & HOW THEY CONNECT\n\nThe incident management team works at the heart of Xero's customer operations, coordinating across engineering, product, support, and leadership to respond to issues that affect our customers. They're problem-solvers who thrive in fast-paced environments, bringing rigour and human empathy to every incident response. The team collaborates across geographic regions and departments, treating every issue as an opportunity to strengthen Xero's resilience.\n\n\n\n\nTHE TEAM IS CURRENTLY WORKING ON / INITIALLY, THE ROLE MAY FOCUS ON\n\n - Building and refining incident management processes and incident registers to prevent issues before they occur\n\n - Managing customer-facing communications during incidents to keep stakeholders informed and reassured\n\n - Coordinating cross-functional teams to implement both short-term fixes and long-term solutions\n\n - Post-incident reviews and recommendations that help reduce recurrence\n\n\n\n\nWHERE AND HOW YOU CAN WORK\n\nThis role has a hybrid working arrangement of 3 days working from our offices and 2 days working from home.\n\n\n\n\nHERE ARE SOME OF THE THINGS WE ARE LOOKING FOR\n\n - You'll bring strong stakeholder management skills, with the confidence to make informed decisions and lead teams through high-pressure situations toward resolution.\n\n - You'll thrive on building relationships and collaborating effectively—your ability to influence across all levels and challenge assumptions respectfully makes you a natural leader in complex situations.\n\n - You'll demonstrate a genuine customer service mentality, ensuring every decision prioritises minimising customer impact and keeping them informed with clarity.\n\n - You'll bring proven experience managing major incidents or complex issues, alongside a track record of leading projects to successful delivery outcomes.\n\n - You'll Go Together by coordinating specialist teams across regions and bringing the right people to the table to solve problems—comfortable working autonomously but knowing when to collaborate.\n\n - You'll Go Fast by ship ideas, test solutions, and improve them—taking initiative and pushing forward in fast-paced, high-profile environments without waiting for perfect clarity.\n\n\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team."},{"id":"ca7e9aa4-238c-4af8-a3b1-4c9940323bee","title":"Lead Product Manager – Payments Risk","department":"Product","team":"Product","employmentType":"FullTime","location":"CAN: Vancouver (333 Seymour St)","secondaryLocations":[{"location":"CAN: British Columbia Remote","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}}}],"publishedAt":"2026-09-03T21:06:27.046+00:00","isListed":true,"isRemote":false,"workplaceType":"OnSite","address":{"postalAddress":{"addressRegion":"British Columbia","addressCountry":"Canada","addressLocality":"Vancouver"}},"jobUrl":"https://jobs.ashbyhq.com/xero/ca7e9aa4-238c-4af8-a3b1-4c9940323bee","applyUrl":"https://jobs.ashbyhq.com/xero/ca7e9aa4-238c-4af8-a3b1-4c9940323bee/application","descriptionHtml":"At Xero, we’re here to supercharge small businesses. By making small business more efficient every day, connecting them with big business technology and empowering a community behind them, their potential is limitless. When that happens, we’re not only helping small business, we’ll be building a stronger economy that can change the world.
As a Lead Product Manager – Payments Risk, you’ll build the risk capabilities that enable Xero customers to accept payments securely, reliably and with as little unnecessary friction as possible.
You’ll own product strategy and execution across two core areas:
Merchant risk — including KYB/KYC, merchant eligibility, underwriting, risk segmentation, financial exposure management and ongoing merchant monitoring.
Transaction risk — including fraud detection and decisioning, transaction monitoring, disputes and chargebacks, reserves and holds, payout risk and payments loss management.
This is a Product Management role focused on payments risk, not a Risk Operations or Compliance role. You’ll partner closely with Risk, Compliance, Engineering, Data and Operations to turn risk strategy and policy into scalable product capabilities.
Own the product strategy and roadmap for merchant and transaction risk.
Build capabilities for merchant eligibility, underwriting, risk segmentation, financial exposure management and ongoing monitoring.
Build transaction fraud detection, monitoring and decisioning capabilities using signals, rules, scoring, velocity and limits.
Develop controls for disputes, chargebacks, reserves, holds, negative balances and payout risk.
Build the tooling and workflows needed to support investigation, review and risk operations.
Develop reusable capabilities for risk decisioning, rules, signals, limits, monitoring, alerts and case management.
Partner with Engineering and Data on APIs, data models, architecture and decisioning systems required to operate risk at scale.
Design capabilities that can support multiple processors, payment methods and markets.
Evaluate build-versus-partner decisions and determine where Xero should own risk capabilities versus rely on processors or specialist risk providers.
Translate risk appetite and policy into product controls and customer experiences.
Use data to balance fraud and financial loss against merchant friction, transaction conversion and operational cost.
Establish clear risk metrics and continuously improve decision quality, false-positive rates and loss performance.
Identify emerging merchant, fraud and loss patterns and evolve controls as risks change.
Deep, hands-on payments risk product experience is essential for this role.
We’re looking for someone who has built and operated risk capabilities within a payments platform, PSP, acquirer, PayFac, marketplace or similar payments environment.
You should have meaningful Product Management experience across both:
Merchant risk: KYB/KYC, merchant onboarding, eligibility, underwriting, merchant risk assessment, financial exposure management and/or ongoing monitoring.
Transaction risk: fraud detection and decisioning, transaction monitoring, disputes and chargebacks, reserves and holds, payout risk and/or payments loss management.
You’ll also bring:
Significant Product Management experience in a technically complex payments or fintech environment.
Strong understanding of how merchant risk, transaction risk and the movement of money create financial exposure.
Experience building risk decisioning capabilities using rules, signals, scoring, limits and data-driven models.
Strong analytical skills and experience using fraud, transaction and loss data to make product decisions.
Experience partnering closely with Engineering, Data Science, Risk, Compliance and Operations.
Experience working with payment processors, acquirers and/or third-party risk providers.
Strong product judgement and the ability to make decisions where customer experience, growth and risk are in tension.
We’re particularly interested in candidates whose experience extends beyond KYC/compliance or consumer identity fraud into broader merchant and transaction risk within a payments environment.
Legitimate merchants can accept payments with minimal unnecessary friction.
Higher-risk merchants and transactions are identified and treated appropriately.
Fraud, chargebacks and payments losses remain within Xero’s agreed risk appetite.
Risk capabilities and decisioning can scale across processors, payment methods and markets.
At Xero, we value the impact and skills you bring to the team. We believe in a Total Package philosophy - ensuring your value is recognized through a holistic lens that includes base salary, performance incentives, and world-class benefits.
The expected base salary range for this role is CA $178,600 – CA $223,300
Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.
In addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:
Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.
Comprehensive Benefits: World-class health, wellness, and retirement programs. Xero Perks including Wellbeing days, generous leave, and dedicated professional development budgets.
This is a posting for an existing vacancy.
Xero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken.
","descriptionPlain":"LEAD PRODUCT MANAGER – PAYMENTS RISK\n\n\n\n\nOUR PURPOSE\n\nAt Xero, we’re here to supercharge small businesses. By making small business more efficient every day, connecting them with big business technology and empowering a community behind them, their potential is limitless. When that happens, we’re not only helping small business, we’ll be building a stronger economy that can change the world.\n\n\n\n\nHOW YOU’LL MAKE AN IMPACT\n\nAs a Lead Product Manager – Payments Risk, you’ll build the risk capabilities that enable Xero customers to accept payments securely, reliably and with as little unnecessary friction as possible.\n\nYou’ll own product strategy and execution across two core areas:\n\nMerchant risk — including KYB/KYC, merchant eligibility, underwriting, risk segmentation, financial exposure management and ongoing merchant monitoring.\n\nTransaction risk — including fraud detection and decisioning, transaction monitoring, disputes and chargebacks, reserves and holds, payout risk and payments loss management.\n\nThis is a Product Management role focused on payments risk, not a Risk Operations or Compliance role. You’ll partner closely with Risk, Compliance, Engineering, Data and Operations to turn risk strategy and policy into scalable product capabilities.\n\n\n\n\nWHAT YOU’LL DO\n\n\nBUILD XERO’S PAYMENTS RISK CAPABILITIES\n\n - Own the product strategy and roadmap for merchant and transaction risk.\n\n - Build capabilities for merchant eligibility, underwriting, risk segmentation, financial exposure management and ongoing monitoring.\n\n - Build transaction fraud detection, monitoring and decisioning capabilities using signals, rules, scoring, velocity and limits.\n\n - Develop controls for disputes, chargebacks, reserves, holds, negative balances and payout risk.\n\n - Build the tooling and workflows needed to support investigation, review and risk operations.\n\n\nBUILD RISK AS A SCALABLE PLATFORM CAPABILITY\n\n - Develop reusable capabilities for risk decisioning, rules, signals, limits, monitoring, alerts and case management.\n\n - Partner with Engineering and Data on APIs, data models, architecture and decisioning systems required to operate risk at scale.\n\n - Design capabilities that can support multiple processors, payment methods and markets.\n\n - Evaluate build-versus-partner decisions and determine where Xero should own risk capabilities versus rely on processors or specialist risk providers.\n\n\nMAKE THE RIGHT RISK TRADE-OFFS\n\n - Translate risk appetite and policy into product controls and customer experiences.\n\n - Use data to balance fraud and financial loss against merchant friction, transaction conversion and operational cost.\n\n - Establish clear risk metrics and continuously improve decision quality, false-positive rates and loss performance.\n\n - Identify emerging merchant, fraud and loss patterns and evolve controls as risks change.\n\n\n\n\nWHAT YOU’LL BRING WITH YOU\n\nDeep, hands-on payments risk product experience is essential for this role.\n\nWe’re looking for someone who has built and operated risk capabilities within a payments platform, PSP, acquirer, PayFac, marketplace or similar payments environment.\n\nYou should have meaningful Product Management experience across both:\n\n - Merchant risk: KYB/KYC, merchant onboarding, eligibility, underwriting, merchant risk assessment, financial exposure management and/or ongoing monitoring.\n\n - Transaction risk: fraud detection and decisioning, transaction monitoring, disputes and chargebacks, reserves and holds, payout risk and/or payments loss management.\n\nYou’ll also bring:\n\n - Significant Product Management experience in a technically complex payments or fintech environment.\n\n - Strong understanding of how merchant risk, transaction risk and the movement of money create financial exposure.\n\n - Experience building risk decisioning capabilities using rules, signals, scoring, limits and data-driven models.\n\n - Strong analytical skills and experience using fraud, transaction and loss data to make product decisions.\n\n - Experience partnering closely with Engineering, Data Science, Risk, Compliance and Operations.\n\n - Experience working with payment processors, acquirers and/or third-party risk providers.\n\n - Strong product judgement and the ability to make decisions where customer experience, growth and risk are in tension.\n\nWe’re particularly interested in candidates whose experience extends beyond KYC/compliance or consumer identity fraud into broader merchant and transaction risk within a payments environment.\n\n\n\n\nSUCCESS LOOKS LIKE\n\n - Legitimate merchants can accept payments with minimal unnecessary friction.\n\n - Higher-risk merchants and transactions are identified and treated appropriately.\n\n - Fraud, chargebacks and payments losses remain within Xero’s agreed risk appetite.\n\n - Risk capabilities and decisioning can scale across processors, payment methods and markets.\n\n\nCOMPENSATION & TOTAL REWARDS\n\nAt Xero, we value the impact and skills you bring to the team. We believe in a Total Package philosophy - ensuring your value is recognized through a holistic lens that includes base salary, performance incentives, and world-class benefits.\n\nThe expected base salary range for this role is CA $178,600 – CA $223,300\n\nIndividual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.\n\nIn addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:\n\n - Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.\n\n - Comprehensive Benefits: World-class health, wellness, and retirement programs. Xero Perks https://careers.xero.com/inside-xero/benefits-wellbeing/ including Wellbeing days, generous leave, and dedicated professional development budgets.\n\nThis is a posting for an existing vacancy.\n\nXero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken.\n\n"},{"id":"8b032bbc-5604-4955-8934-5c3e2365f85d","title":"Small Business Onboarding Specialist","department":"Revenue","team":"Revenue","employmentType":"FullTime","location":"ZA: Cape Town (Willowbridge Centre)","secondaryLocations":[],"publishedAt":"2026-09-11T10:42:48.803+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Western Cape","addressCountry":"South Africa","addressLocality":"Cape Town"}},"jobUrl":"https://jobs.ashbyhq.com/xero/8b032bbc-5604-4955-8934-5c3e2365f85d","applyUrl":"https://jobs.ashbyhq.com/xero/8b032bbc-5604-4955-8934-5c3e2365f85d/application","descriptionHtml":"The role & impact
In this role, you will own the customer experience from first contact through the early stages of their journey, combining small business sales, conversion, and onboarding. You will engage directly with new subscribers during their first 90 days to ensure a smooth, confident start, guiding them through key workflows and addressing pain points to help them succeed.
By running live product overviews, discovery calls, and webinars, you will help small business owners unlock the full potential of our platform. Your work directly drives platform adoption, customer retention, and growth, ensuring small businesses have the tools they need to thrive.
The team & how they connect
You will join a collaborative, customer-focused team dedicated to supercharging small businesses. The team works closely alongside marketing, customer success, and product groups to share insights, refine our onboarding journeys, and deliver seamless customer experiences. Together, everyone communicates openly to share best practices, support sales motions, and continuously improve how we serve our community.
Initially, the role will focus on
Delivering tailored product demonstrations and discovery sessions using tools like Google Meet, phone, and webinar platforms
Guiding new subscribers through essential setup milestones, including bank feeds, invoicing, bills, and reconciliations
Utilizing CRM systems such as Salesforce or HubSpot to track customer interactions, manage pipelines, and document feedback
Identifying opportunities for customers to benefit from connected ecosystem apps, facilitating warm handoffs where needed
Where and how you can work
We offer flexibility in how and where you work, combining remote options with collaborative time in our modern office spaces. You will have access to designated boost days designed for team connection, planning, and learning, while maintaining the autonomy to manage your daily workflow effectively.
Here are some of the things we are looking for
Experience in customer onboarding, sales conversion, or account management within a target-driven environment
A knack for simplifying complex concepts and communicating clearly with small business owners
Natural curiosity about small business workflows and basic accounting processes like invoicing or reconciliations
Familiarity with CRM software to manage daily activity and track customer progress
Ability to manage a varied workload independently with strong attention to detail and organisation
A collaborative mindset and enthusiasm for working cross-functionally to refine customer processes
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
","descriptionPlain":"The role & impact\n\nIn this role, you will own the customer experience from first contact through the early stages of their journey, combining small business sales, conversion, and onboarding. You will engage directly with new subscribers during their first 90 days to ensure a smooth, confident start, guiding them through key workflows and addressing pain points to help them succeed.\n\nBy running live product overviews, discovery calls, and webinars, you will help small business owners unlock the full potential of our platform. Your work directly drives platform adoption, customer retention, and growth, ensuring small businesses have the tools they need to thrive.\n\nThe team & how they connect\n\nYou will join a collaborative, customer-focused team dedicated to supercharging small businesses. The team works closely alongside marketing, customer success, and product groups to share insights, refine our onboarding journeys, and deliver seamless customer experiences. Together, everyone communicates openly to share best practices, support sales motions, and continuously improve how we serve our community.\n\nInitially, the role will focus on\n\n - Delivering tailored product demonstrations and discovery sessions using tools like Google Meet, phone, and webinar platforms\n\n - Guiding new subscribers through essential setup milestones, including bank feeds, invoicing, bills, and reconciliations\n\n - Utilizing CRM systems such as Salesforce or HubSpot to track customer interactions, manage pipelines, and document feedback\n\n - Identifying opportunities for customers to benefit from connected ecosystem apps, facilitating warm handoffs where needed\n\nWhere and how you can work\n\nWe offer flexibility in how and where you work, combining remote options with collaborative time in our modern office spaces. You will have access to designated boost days designed for team connection, planning, and learning, while maintaining the autonomy to manage your daily workflow effectively.\n\nHere are some of the things we are looking for\n\n - Experience in customer onboarding, sales conversion, or account management within a target-driven environment\n\n - A knack for simplifying complex concepts and communicating clearly with small business owners\n\n - Natural curiosity about small business workflows and basic accounting processes like invoicing or reconciliations\n\n - Familiarity with CRM software to manage daily activity and track customer progress\n\n - Ability to manage a varied workload independently with strong attention to detail and organisation\n\n - A collaborative mindset and enthusiasm for working cross-functionally to refine customer processes\n\nApply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.\n\n\n\n"},{"id":"56d7668b-06f9-4741-96a9-2792aa9fe11d","title":"Account Executive","department":"Revenue","team":"Revenue","employmentType":"FullTime","location":"NZ: Auckland: Xero 4 (96 St Georges Bay Rd, Level 2 & 3)","secondaryLocations":[],"publishedAt":"2026-09-11T01:55:09.394+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Auckland","addressCountry":"New Zealand","addressLocality":"Parnell"}},"jobUrl":"https://jobs.ashbyhq.com/xero/56d7668b-06f9-4741-96a9-2792aa9fe11d","applyUrl":"https://jobs.ashbyhq.com/xero/56d7668b-06f9-4741-96a9-2792aa9fe11d/application","descriptionHtml":"The role & impact:
This Account Executive role is about growing and managing Xero's relationships with valued Accounting and Bookkeeping firms in your territory. In this role you will build, educate, and grow our Xero Partner channel through effective territory management and sales pipeline development.
You’ll present at Xero sales events and keep your knowledge of Xero features sharp to ensure our Partners are getting the best possible support to reach their potential with digital strategies you've built with them - ultimately, you'll make small businesses more efficient using the Xero suite of tools.
This team & how they connect:
In this role you will report directly to our Partner Sales Manager as part of a collaborative four-person team focused on driving partner growth. This team works together closely to cover regional territories, share market insights, and deliver pivotal partner training. By aligning efforts with our adjacent Solutions Consulting team - this team ensures every accounting and bookkeeping firm receives seamless support.
Initially, the role will focus on:
Taking ownership of a dedicated regional territory of 225 accounting and bookkeeping firms across Auckland.
Identifying opportunities to develop business plans to produce larger and longer term deals within your book of business
Increasing the percentage of certified partners through targeted education and re-certification attendance
Driving attendance to Xero Sales events and presenting updates on features and functionality to drive continued engagement and product adoption
Where and how you can work:
Xero offers a flexible working environment designed to help you do your best work. This includes a mix of office-based collaboration and remote flexibility, with specific \"boost days\" where the team comes together in our modern office spaces to connect and innovate. This team is in the Auckland office together, three days per week.
Here are some of the things we are looking for:
You bring a proven track record in saas sales performance and a genuine interest in the evolving online accounting market
You possess the ability to build quick and authentic rapport with partners over the phone, maintaining those relationships over the long term
You are comfortable using CRM tools like Salesforce to manage your daily workflow.
You take ownership of your tasks with high levels of self-motivation and a process-driven approach to meeting targets
Confidence in facilitating sales events, delivering training webinars, and presenting to group audiences
At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team. We encourage you to apply even if your experience isn't a perfect match!
","descriptionPlain":"The role & impact:\n\nThis Account Executive role is about growing and managing Xero's relationships with valued Accounting and Bookkeeping firms in your territory. In this role you will build, educate, and grow our Xero Partner channel through effective territory management and sales pipeline development. \n\nYou’ll present at Xero sales events and keep your knowledge of Xero features sharp to ensure our Partners are getting the best possible support to reach their potential with digital strategies you've built with them - ultimately, you'll make small businesses more efficient using the Xero suite of tools. \n\n\n\nThis team & how they connect:\n\nIn this role you will report directly to our Partner Sales Manager as part of a collaborative four-person team focused on driving partner growth. This team works together closely to cover regional territories, share market insights, and deliver pivotal partner training. By aligning efforts with our adjacent Solutions Consulting team - this team ensures every accounting and bookkeeping firm receives seamless support.\n\n\n\nInitially, the role will focus on:\n\n - Taking ownership of a dedicated regional territory of 225 accounting and bookkeeping firms across Auckland.\n\n - Identifying opportunities to develop business plans to produce larger and longer term deals within your book of business \n\n - Increasing the percentage of certified partners through targeted education and re-certification attendance\n\n - Driving attendance to Xero Sales events and presenting updates on features and functionality to drive continued engagement and product adoption\n \n \n\nWhere and how you can work: \nXero offers a flexible working environment designed to help you do your best work. This includes a mix of office-based collaboration and remote flexibility, with specific \"boost days\" where the team comes together in our modern office spaces to connect and innovate. This team is in the Auckland office together, three days per week. \n\n\n\nHere are some of the things we are looking for:\n\n - You bring a proven track record in saas sales performance and a genuine interest in the evolving online accounting market\n\n - You possess the ability to build quick and authentic rapport with partners over the phone, maintaining those relationships over the long term\n\n - You are comfortable using CRM tools like Salesforce to manage your daily workflow.\n\n - You take ownership of your tasks with high levels of self-motivation and a process-driven approach to meeting targets\n\n - Confidence in facilitating sales events, delivering training webinars, and presenting to group audiences\n \n \n\nAt Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team. We encourage you to apply even if your experience isn't a perfect match! "},{"id":"62b6eafd-47de-4fe3-b0b4-13c9feb1628a","title":"Business Support Coordinator (Executive Assistant - 12 month fixed term)","department":"PX (People Experience)","team":"PX (People Experience)","employmentType":"FullTime","location":"NZ: Auckland: Xero 4 (96 St Georges Bay Rd, Level 2 & 3)","secondaryLocations":[],"publishedAt":"2026-09-09T04:12:05.272+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Auckland","addressCountry":"New Zealand","addressLocality":"Parnell"}},"jobUrl":"https://jobs.ashbyhq.com/xero/62b6eafd-47de-4fe3-b0b4-13c9feb1628a","applyUrl":"https://jobs.ashbyhq.com/xero/62b6eafd-47de-4fe3-b0b4-13c9feb1628a/application","descriptionHtml":"Our Purpose
At Xero, we’re here to help supercharge small businesses. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.
How you’ll make an impact
As Business Support Coordinator, you will be a key player in helping make everyday life here at Xero tick.
Finding comfort working in an ever-changing and fast-paced environment, with more than strong admin skills to offer, your ability to communicate effectively and think proactively will be second to none. You are the kind of person that is always one step ahead, planning and prioritising constantly as you go.
You will provide exceptional administrative support to the Executive General Managers and Senior Leaders within that business area. A key part of this role is the coordination and orchestration of all work across the domains. You will work closely with other Business Support Coordinators, Operations Managers, senior leaders and wider teams to reduce friction within our processes to ensure everything runs smoothly. You will identify opportunities for improvement and help to deliver those improvements. And ensure the team is well supported, ensuring the smooth management of daily operations.
What you'll do
• Provide administrative support to senior leaders, including diary management, travel bookings, expense claims, and meeting coordination
• Coordinate the XLT annual events calendar with the operations support team and assist with planning as needed
• Build strong working relationships across your group, the wider business, and the admin community
• Raise and track purchase orders, manage contracts, and support payment processes where relevant
• Organise and support leadership events, meetings, workshops, and ensure timely distribution of materials
• Collaborate with EAs to support wider team events (e.g. All Hands, AMAs, offsites, roadshows, Board & Committee Meetings, AGM)
• Support onboarding for new starters
• Liaise between the EGM team and wider business to coordinate diaries, events, and resources
• Champion global ways of working and effective team communication
What you'll bring with you
• Proven experience supporting senior leaders in a fast-paced, global environment, with strong judgement and discretion
• Highly organised, proactive, and detail-focused, with the ability to manage competing priorities and work independently
• Strong relationship builder with excellent communication skills and confidence working across all levels and time zones
• Comfortable working behind the scenes to support others, anticipate needs, and ensure seamless delivery
• A flexible, can-do attitude with a continuous improvement mindset and willingness to pitch in wherever needed
","descriptionPlain":"Our Purpose \n\nAt Xero, we’re here to help supercharge small businesses. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.\n\n \n\nHow you’ll make an impact \n\n \n\nAs Business Support Coordinator, you will be a key player in helping make everyday life here at Xero tick. \n\n \n\nFinding comfort working in an ever-changing and fast-paced environment, with more than strong admin skills to offer, your ability to communicate effectively and think proactively will be second to none. You are the kind of person that is always one step ahead, planning and prioritising constantly as you go. \n\n \n\nYou will provide exceptional administrative support to the Executive General Managers and Senior Leaders within that business area. A key part of this role is the coordination and orchestration of all work across the domains. You will work closely with other Business Support Coordinators, Operations Managers, senior leaders and wider teams to reduce friction within our processes to ensure everything runs smoothly. You will identify opportunities for improvement and help to deliver those improvements. And ensure the team is well supported, ensuring the smooth management of daily operations. \n\n \n\nWhat you'll do\n\n \n\n• Provide administrative support to senior leaders, including diary management, travel bookings, expense claims, and meeting coordination\n\n• Coordinate the XLT annual events calendar with the operations support team and assist with planning as needed\n\n• Build strong working relationships across your group, the wider business, and the admin community\n\n• Raise and track purchase orders, manage contracts, and support payment processes where relevant\n\n• Organise and support leadership events, meetings, workshops, and ensure timely distribution of materials\n\n• Collaborate with EAs to support wider team events (e.g. All Hands, AMAs, offsites, roadshows, Board & Committee Meetings, AGM)\n\n• Support onboarding for new starters\n\n• Liaise between the EGM team and wider business to coordinate diaries, events, and resources\n\n• Champion global ways of working and effective team communication\n\n \n\nWhat you'll bring with you\n\n \n\n• Proven experience supporting senior leaders in a fast-paced, global environment, with strong judgement and discretion\n\n• Highly organised, proactive, and detail-focused, with the ability to manage competing priorities and work independently\n\n• Strong relationship builder with excellent communication skills and confidence working across all levels and time zones\n\n• Comfortable working behind the scenes to support others, anticipate needs, and ensure seamless delivery\n\n• A flexible, can-do attitude with a continuous improvement mindset and willingness to pitch in wherever needed"},{"id":"cc1cd43c-8b02-4d3f-b524-1cc6b4a00a5c","title":"Business Support Coordinator (Executive Assistant - 12 month fixed term)","department":"PX (People Experience)","team":"PX (People Experience)","employmentType":"FullTime","location":"NZ: Wellington: Xero One (19-23 Taranaki St)","secondaryLocations":[],"publishedAt":"2026-09-09T04:12:49.530+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Wellington","addressCountry":"New Zealand","addressLocality":"Wellington"}},"jobUrl":"https://jobs.ashbyhq.com/xero/cc1cd43c-8b02-4d3f-b524-1cc6b4a00a5c","applyUrl":"https://jobs.ashbyhq.com/xero/cc1cd43c-8b02-4d3f-b524-1cc6b4a00a5c/application","descriptionHtml":"Our Purpose
At Xero, we’re here to help supercharge small businesses. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.
How you’ll make an impact
As Business Support Coordinator, you will be a key player in helping make everyday life here at Xero tick.
Finding comfort working in an ever-changing and fast-paced environment, with more than strong admin skills to offer, your ability to communicate effectively and think proactively will be second to none. You are the kind of person that is always one step ahead, planning and prioritising constantly as you go.
You will provide exceptional administrative support to the Executive General Managers and Senior Leaders within that business area. A key part of this role is the coordination and orchestration of all work across the domains. You will work closely with other Business Support Coordinators, Operations Managers, senior leaders and wider teams to reduce friction within our processes to ensure everything runs smoothly. You will identify opportunities for improvement and help to deliver those improvements. And ensure the team is well supported, ensuring the smooth management of daily operations.
What you'll do
• Provide administrative support to senior leaders, including diary management, travel bookings, expense claims, and meeting coordination
• Coordinate the XLT annual events calendar with the operations support team and assist with planning as needed
• Build strong working relationships across your group, the wider business, and the admin community
• Raise and track purchase orders, manage contracts, and support payment processes where relevant
• Organise and support leadership events, meetings, workshops, and ensure timely distribution of materials
• Collaborate with EAs to support wider team events (e.g. All Hands, AMAs, offsites, roadshows, Board & Committee Meetings, AGM)
• Support onboarding for new starters
• Liaise between the EGM team and wider business to coordinate diaries, events, and resources
• Champion global ways of working and effective team communication
What you'll bring with you
• Proven experience supporting senior leaders in a fast-paced, global environment, with strong judgement and discretion
• Highly organised, proactive, and detail-focused, with the ability to manage competing priorities and work independently
• Strong relationship builder with excellent communication skills and confidence working across all levels and time zones
• Comfortable working behind the scenes to support others, anticipate needs, and ensure seamless delivery
• A flexible, can-do attitude with a continuous improvement mindset and willingness to pitch in wherever needed
","descriptionPlain":"Our Purpose \n\nAt Xero, we’re here to help supercharge small businesses. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.\n\n \n\nHow you’ll make an impact \n\n \n\nAs Business Support Coordinator, you will be a key player in helping make everyday life here at Xero tick. \n\n \n\nFinding comfort working in an ever-changing and fast-paced environment, with more than strong admin skills to offer, your ability to communicate effectively and think proactively will be second to none. You are the kind of person that is always one step ahead, planning and prioritising constantly as you go. \n\n \n\nYou will provide exceptional administrative support to the Executive General Managers and Senior Leaders within that business area. A key part of this role is the coordination and orchestration of all work across the domains. You will work closely with other Business Support Coordinators, Operations Managers, senior leaders and wider teams to reduce friction within our processes to ensure everything runs smoothly. You will identify opportunities for improvement and help to deliver those improvements. And ensure the team is well supported, ensuring the smooth management of daily operations. \n\n \n\nWhat you'll do\n\n \n\n• Provide administrative support to senior leaders, including diary management, travel bookings, expense claims, and meeting coordination\n\n• Coordinate the XLT annual events calendar with the operations support team and assist with planning as needed\n\n• Build strong working relationships across your group, the wider business, and the admin community\n\n• Raise and track purchase orders, manage contracts, and support payment processes where relevant\n\n• Organise and support leadership events, meetings, workshops, and ensure timely distribution of materials\n\n• Collaborate with EAs to support wider team events (e.g. All Hands, AMAs, offsites, roadshows, Board & Committee Meetings, AGM)\n\n• Support onboarding for new starters\n\n• Liaise between the EGM team and wider business to coordinate diaries, events, and resources\n\n• Champion global ways of working and effective team communication\n\n \n\nWhat you'll bring with you\n\n \n\n• Proven experience supporting senior leaders in a fast-paced, global environment, with strong judgement and discretion\n\n• Highly organised, proactive, and detail-focused, with the ability to manage competing priorities and work independently\n\n• Strong relationship builder with excellent communication skills and confidence working across all levels and time zones\n\n• Comfortable working behind the scenes to support others, anticipate needs, and ensure seamless delivery\n\n• A flexible, can-do attitude with a continuous improvement mindset and willingness to pitch in wherever needed"},{"id":"601c6e2b-2933-454c-9c3f-104ca8c6bf84","title":"SEM Senior Manager","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"AU: Melbourne: (260 Burwood Rd)","secondaryLocations":[],"publishedAt":"2026-09-11T00:45:29.231+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"3122","addressRegion":"Victoria","streetAddress":"Level 3, 260 Burwood Road","addressCountry":"Australia","addressLocality":"Hawthorn"}},"jobUrl":"https://jobs.ashbyhq.com/xero/601c6e2b-2933-454c-9c3f-104ca8c6bf84","applyUrl":"https://jobs.ashbyhq.com/xero/601c6e2b-2933-454c-9c3f-104ca8c6bf84/application","descriptionHtml":"The role / impact
As the SEM Senior Manager, you will play a critical role in shaping the future of Xero’s global Paid Search program. This is a highly technical, hands-on role focused on using automation, AI and data to unlock scalable growth and improve how our SEM operation works.
You will help evolve the technical foundations of the channel, from AI-powered optimisation workflows and automation through to feeds, scripting and new ways of using emerging technology across search. You’ll work closely with SEM specialists, Data Science, Marketing Technology and Product teams to turn complex performance challenges into scalable solutions.
Your impact will go beyond campaign optimisation. You’ll help define how Xero applies AI and automation to Paid Search, build systems that improve decision quality and speed, and act as a senior technical voice across the organisation, translating complex ideas into clear opportunities for senior stakeholders.
The team / how they connect
You will join Xero’s global SEM team, a specialist group spanning technical SEM, bidding and optimisation, creative and AI. The team manages Paid Search across Xero’s global markets and is focused on using data, experimentation and technology to continually improve performance and unlock new growth opportunities.
You’ll work closely with the Head of SEM and our existing SEM team, while partnering across Data Science, Marketing Technology, Product, CRO and the wider Performance Marketing organisation. As a senior leader within the team, you’ll bring new ideas, share your expertise and help elevate the technical capability of those around you.
Initially, you will focus on:
Evolving the technical foundations of our global SEM program, identifying opportunities to improve scalability, automation and performance
Building and operationalising AI-powered workflows that automate optimisation, analysis, reporting and operational processes
Advancing our AI-driven SEM capabilities, including automated bidding and decision-making systems, with robust validation, guardrails and measurement
Identifying and delivering new automation opportunities, turning manual or complex SEM processes into scalable, reusable solutions
Partnering with Data Science, Marketing Technology and Product to connect data, AI and emerging technology into our SEM ecosystem
Exploring emerging search and AI capabilities, testing where new technologies can create genuine commercial advantage
Where and how you can work
Xero offers a hybrid working model that balances flexibility with the value of working together in person. You’ll spend time in our office collaborating with the team, while also having the flexibility to work from home when it makes sense.
As part of a global SEM and Performance Marketing team, you’ll also collaborate regularly with colleagues and partners across different markets and time zones.
Here are some of the things we are looking for
Deep, hands-on SEM expertise, with experience managing large-scale, multi-market Paid Search programs and a strong understanding of Google Ads, SA360 and modern bidding and automation
Proven technical builder capability, with experience designing and deploying automation, workflows or other technical solutions that solve real performance marketing problems
Hands-on experience with AI and workflow orchestration tools, such as Tray.ai, AirOps, n8n, Make, Zapier, OpenAI, Claude or similar technologies
Strong analytical and problem-solving skills, with the ability to work through complex performance and technical challenges and turn data into clear actions
A proactive, solutions-first mindset, someone who naturally identifies opportunities, experiments and builds rather than waiting for a brief
Strong communication and stakeholder skills, with the ability to translate complex technical concepts into clear recommendations and influence senior stakeholders
A collaborative, low-ego approach, with a willingness to share knowledge, mentor others and elevate the technical capability of the wider team
If you don’t tick every box, we’d still love to hear from you. We’re looking for deep SEM and technical capability, but we know great candidates can develop those skills through different experiences and career paths. At Xero, we value your skills, curiosity, passion and the unique perspective you can bring to our team.
","descriptionPlain":"The role / impact\n\nAs the SEM Senior Manager, you will play a critical role in shaping the future of Xero’s global Paid Search program. This is a highly technical, hands-on role focused on using automation, AI and data to unlock scalable growth and improve how our SEM operation works.\n\nYou will help evolve the technical foundations of the channel, from AI-powered optimisation workflows and automation through to feeds, scripting and new ways of using emerging technology across search. You’ll work closely with SEM specialists, Data Science, Marketing Technology and Product teams to turn complex performance challenges into scalable solutions.\n\nYour impact will go beyond campaign optimisation. You’ll help define how Xero applies AI and automation to Paid Search, build systems that improve decision quality and speed, and act as a senior technical voice across the organisation, translating complex ideas into clear opportunities for senior stakeholders.\n\nThe team / how they connect\n\nYou will join Xero’s global SEM team, a specialist group spanning technical SEM, bidding and optimisation, creative and AI. The team manages Paid Search across Xero’s global markets and is focused on using data, experimentation and technology to continually improve performance and unlock new growth opportunities.\n\nYou’ll work closely with the Head of SEM and our existing SEM team, while partnering across Data Science, Marketing Technology, Product, CRO and the wider Performance Marketing organisation. As a senior leader within the team, you’ll bring new ideas, share your expertise and help elevate the technical capability of those around you.\n\nInitially, you will focus on:\n\n - Evolving the technical foundations of our global SEM program, identifying opportunities to improve scalability, automation and performance\n\n - Building and operationalising AI-powered workflows that automate optimisation, analysis, reporting and operational processes\n\n - Advancing our AI-driven SEM capabilities, including automated bidding and decision-making systems, with robust validation, guardrails and measurement\n\n - Identifying and delivering new automation opportunities, turning manual or complex SEM processes into scalable, reusable solutions\n\n - Partnering with Data Science, Marketing Technology and Product to connect data, AI and emerging technology into our SEM ecosystem\n\n - Exploring emerging search and AI capabilities, testing where new technologies can create genuine commercial advantage\n\nWhere and how you can work\n\nXero offers a hybrid working model that balances flexibility with the value of working together in person. You’ll spend time in our office collaborating with the team, while also having the flexibility to work from home when it makes sense.\n\nAs part of a global SEM and Performance Marketing team, you’ll also collaborate regularly with colleagues and partners across different markets and time zones.\n\nHere are some of the things we are looking for\n\n - Deep, hands-on SEM expertise, with experience managing large-scale, multi-market Paid Search programs and a strong understanding of Google Ads, SA360 and modern bidding and automation\n\n - Proven technical builder capability, with experience designing and deploying automation, workflows or other technical solutions that solve real performance marketing problems\n\n - Hands-on experience with AI and workflow orchestration tools, such as Tray.ai http://Tray.ai, AirOps, n8n, Make, Zapier, OpenAI, Claude or similar technologies\n\n - Strong analytical and problem-solving skills, with the ability to work through complex performance and technical challenges and turn data into clear actions\n\n - A proactive, solutions-first mindset, someone who naturally identifies opportunities, experiments and builds rather than waiting for a brief\n\n - Strong communication and stakeholder skills, with the ability to translate complex technical concepts into clear recommendations and influence senior stakeholders\n\n - A collaborative, low-ego approach, with a willingness to share knowledge, mentor others and elevate the technical capability of the wider team\n\nIf you don’t tick every box, we’d still love to hear from you. We’re looking for deep SEM and technical capability, but we know great candidates can develop those skills through different experiences and career paths. At Xero, we value your skills, curiosity, passion and the unique perspective you can bring to our team."},{"id":"9bcc876d-22b6-4236-a941-94ff4c5735d4","title":"SEM Senior Manager","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"AU: Sydney (45 Clarence St)","secondaryLocations":[],"publishedAt":"2026-09-11T00:46:08.976+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"New South Wales","addressCountry":"Australia","addressLocality":"Sydney"}},"jobUrl":"https://jobs.ashbyhq.com/xero/9bcc876d-22b6-4236-a941-94ff4c5735d4","applyUrl":"https://jobs.ashbyhq.com/xero/9bcc876d-22b6-4236-a941-94ff4c5735d4/application","descriptionHtml":"The role / impact
As the SEM Senior Manager, you will play a critical role in shaping the future of Xero’s global Paid Search program. This is a highly technical, hands-on role focused on using automation, AI and data to unlock scalable growth and improve how our SEM operation works.
You will help evolve the technical foundations of the channel, from AI-powered optimisation workflows and automation through to feeds, scripting and new ways of using emerging technology across search. You’ll work closely with SEM specialists, Data Science, Marketing Technology and Product teams to turn complex performance challenges into scalable solutions.
Your impact will go beyond campaign optimisation. You’ll help define how Xero applies AI and automation to Paid Search, build systems that improve decision quality and speed, and act as a senior technical voice across the organisation, translating complex ideas into clear opportunities for senior stakeholders.
The team / how they connect
You will join Xero’s global SEM team, a specialist group spanning technical SEM, bidding and optimisation, creative and AI. The team manages Paid Search across Xero’s global markets and is focused on using data, experimentation and technology to continually improve performance and unlock new growth opportunities.
You’ll work closely with the Head of SEM and our existing SEM team, while partnering across Data Science, Marketing Technology, Product, CRO and the wider Performance Marketing organisation. As a senior leader within the team, you’ll bring new ideas, share your expertise and help elevate the technical capability of those around you.
Initially, you will focus on:
Evolving the technical foundations of our global SEM program, identifying opportunities to improve scalability, automation and performance
Building and operationalising AI-powered workflows that automate optimisation, analysis, reporting and operational processes
Advancing our AI-driven SEM capabilities, including automated bidding and decision-making systems, with robust validation, guardrails and measurement
Identifying and delivering new automation opportunities, turning manual or complex SEM processes into scalable, reusable solutions
Partnering with Data Science, Marketing Technology and Product to connect data, AI and emerging technology into our SEM ecosystem
Exploring emerging search and AI capabilities, testing where new technologies can create genuine commercial advantage
Where and how you can work
Xero offers a hybrid working model that balances flexibility with the value of working together in person. You’ll spend time in our office collaborating with the team, while also having the flexibility to work from home when it makes sense.
As part of a global SEM and Performance Marketing team, you’ll also collaborate regularly with colleagues and partners across different markets and time zones.
Here are some of the things we are looking for
Deep, hands-on SEM expertise, with experience managing large-scale, multi-market Paid Search programs and a strong understanding of Google Ads, SA360 and modern bidding and automation
Proven technical builder capability, with experience designing and deploying automation, workflows or other technical solutions that solve real performance marketing problems
Hands-on experience with AI and workflow orchestration tools, such as Tray.ai, AirOps, n8n, Make, Zapier, OpenAI, Claude or similar technologies
Strong analytical and problem-solving skills, with the ability to work through complex performance and technical challenges and turn data into clear actions
A proactive, solutions-first mindset, someone who naturally identifies opportunities, experiments and builds rather than waiting for a brief
Strong communication and stakeholder skills, with the ability to translate complex technical concepts into clear recommendations and influence senior stakeholders
A collaborative, low-ego approach, with a willingness to share knowledge, mentor others and elevate the technical capability of the wider team
If you don’t tick every box, we’d still love to hear from you. We’re looking for deep SEM and technical capability, but we know great candidates can develop those skills through different experiences and career paths. At Xero, we value your skills, curiosity, passion and the unique perspective you can bring to our team.
","descriptionPlain":"The role / impact\n\nAs the SEM Senior Manager, you will play a critical role in shaping the future of Xero’s global Paid Search program. This is a highly technical, hands-on role focused on using automation, AI and data to unlock scalable growth and improve how our SEM operation works.\n\nYou will help evolve the technical foundations of the channel, from AI-powered optimisation workflows and automation through to feeds, scripting and new ways of using emerging technology across search. You’ll work closely with SEM specialists, Data Science, Marketing Technology and Product teams to turn complex performance challenges into scalable solutions.\n\nYour impact will go beyond campaign optimisation. You’ll help define how Xero applies AI and automation to Paid Search, build systems that improve decision quality and speed, and act as a senior technical voice across the organisation, translating complex ideas into clear opportunities for senior stakeholders.\n\nThe team / how they connect\n\nYou will join Xero’s global SEM team, a specialist group spanning technical SEM, bidding and optimisation, creative and AI. The team manages Paid Search across Xero’s global markets and is focused on using data, experimentation and technology to continually improve performance and unlock new growth opportunities.\n\nYou’ll work closely with the Head of SEM and our existing SEM team, while partnering across Data Science, Marketing Technology, Product, CRO and the wider Performance Marketing organisation. As a senior leader within the team, you’ll bring new ideas, share your expertise and help elevate the technical capability of those around you.\n\nInitially, you will focus on:\n\n - Evolving the technical foundations of our global SEM program, identifying opportunities to improve scalability, automation and performance\n\n - Building and operationalising AI-powered workflows that automate optimisation, analysis, reporting and operational processes\n\n - Advancing our AI-driven SEM capabilities, including automated bidding and decision-making systems, with robust validation, guardrails and measurement\n\n - Identifying and delivering new automation opportunities, turning manual or complex SEM processes into scalable, reusable solutions\n\n - Partnering with Data Science, Marketing Technology and Product to connect data, AI and emerging technology into our SEM ecosystem\n\n - Exploring emerging search and AI capabilities, testing where new technologies can create genuine commercial advantage\n\nWhere and how you can work\n\nXero offers a hybrid working model that balances flexibility with the value of working together in person. You’ll spend time in our office collaborating with the team, while also having the flexibility to work from home when it makes sense.\n\nAs part of a global SEM and Performance Marketing team, you’ll also collaborate regularly with colleagues and partners across different markets and time zones.\n\nHere are some of the things we are looking for\n\n - Deep, hands-on SEM expertise, with experience managing large-scale, multi-market Paid Search programs and a strong understanding of Google Ads, SA360 and modern bidding and automation\n\n - Proven technical builder capability, with experience designing and deploying automation, workflows or other technical solutions that solve real performance marketing problems\n\n - Hands-on experience with AI and workflow orchestration tools, such as Tray.ai http://Tray.ai, AirOps, n8n, Make, Zapier, OpenAI, Claude or similar technologies\n\n - Strong analytical and problem-solving skills, with the ability to work through complex performance and technical challenges and turn data into clear actions\n\n - A proactive, solutions-first mindset, someone who naturally identifies opportunities, experiments and builds rather than waiting for a brief\n\n - Strong communication and stakeholder skills, with the ability to translate complex technical concepts into clear recommendations and influence senior stakeholders\n\n - A collaborative, low-ego approach, with a willingness to share knowledge, mentor others and elevate the technical capability of the wider team\n\nIf you don’t tick every box, we’d still love to hear from you. We’re looking for deep SEM and technical capability, but we know great candidates can develop those skills through different experiences and career paths. At Xero, we value your skills, curiosity, passion and the unique perspective you can bring to our team."},{"id":"eab641d1-724d-459a-80a6-108e3e804548","title":"SEM Senior Manager","department":"Marketing","team":"Marketing","employmentType":"FullTime","location":"AU: Brisbane (243 Edward St)","secondaryLocations":[],"publishedAt":"2026-09-11T00:46:49.379+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"addressRegion":"Queensland","addressCountry":"Australia","addressLocality":"Brisbane"}},"jobUrl":"https://jobs.ashbyhq.com/xero/eab641d1-724d-459a-80a6-108e3e804548","applyUrl":"https://jobs.ashbyhq.com/xero/eab641d1-724d-459a-80a6-108e3e804548/application","descriptionHtml":"The role / impact
As the SEM Senior Manager, you will play a critical role in shaping the future of Xero’s global Paid Search program. This is a highly technical, hands-on role focused on using automation, AI and data to unlock scalable growth and improve how our SEM operation works.
You will help evolve the technical foundations of the channel, from AI-powered optimisation workflows and automation through to feeds, scripting and new ways of using emerging technology across search. You’ll work closely with SEM specialists, Data Science, Marketing Technology and Product teams to turn complex performance challenges into scalable solutions.
Your impact will go beyond campaign optimisation. You’ll help define how Xero applies AI and automation to Paid Search, build systems that improve decision quality and speed, and act as a senior technical voice across the organisation, translating complex ideas into clear opportunities for senior stakeholders.
The team / how they connect
You will join Xero’s global SEM team, a specialist group spanning technical SEM, bidding and optimisation, creative and AI. The team manages Paid Search across Xero’s global markets and is focused on using data, experimentation and technology to continually improve performance and unlock new growth opportunities.
You’ll work closely with the Head of SEM and our existing SEM team, while partnering across Data Science, Marketing Technology, Product, CRO and the wider Performance Marketing organisation. As a senior leader within the team, you’ll bring new ideas, share your expertise and help elevate the technical capability of those around you.
Initially, you will focus on:
Evolving the technical foundations of our global SEM program, identifying opportunities to improve scalability, automation and performance
Building and operationalising AI-powered workflows that automate optimisation, analysis, reporting and operational processes
Advancing our AI-driven SEM capabilities, including automated bidding and decision-making systems, with robust validation, guardrails and measurement
Identifying and delivering new automation opportunities, turning manual or complex SEM processes into scalable, reusable solutions
Partnering with Data Science, Marketing Technology and Product to connect data, AI and emerging technology into our SEM ecosystem
Exploring emerging search and AI capabilities, testing where new technologies can create genuine commercial advantage
Where and how you can work
Xero offers a hybrid working model that balances flexibility with the value of working together in person. You’ll spend time in our office collaborating with the team, while also having the flexibility to work from home when it makes sense.
As part of a global SEM and Performance Marketing team, you’ll also collaborate regularly with colleagues and partners across different markets and time zones.
Here are some of the things we are looking for
Deep, hands-on SEM expertise, with experience managing large-scale, multi-market Paid Search programs and a strong understanding of Google Ads, SA360 and modern bidding and automation
Proven technical builder capability, with experience designing and deploying automation, workflows or other technical solutions that solve real performance marketing problems
Hands-on experience with AI and workflow orchestration tools, such as Tray.ai, AirOps, n8n, Make, Zapier, OpenAI, Claude or similar technologies
Strong analytical and problem-solving skills, with the ability to work through complex performance and technical challenges and turn data into clear actions
A proactive, solutions-first mindset, someone who naturally identifies opportunities, experiments and builds rather than waiting for a brief
Strong communication and stakeholder skills, with the ability to translate complex technical concepts into clear recommendations and influence senior stakeholders
A collaborative, low-ego approach, with a willingness to share knowledge, mentor others and elevate the technical capability of the wider team
If you don’t tick every box, we’d still love to hear from you. We’re looking for deep SEM and technical capability, but we know great candidates can develop those skills through different experiences and career paths. At Xero, we value your skills, curiosity, passion and the unique perspective you can bring to our team.
","descriptionPlain":"The role / impact\n\nAs the SEM Senior Manager, you will play a critical role in shaping the future of Xero’s global Paid Search program. This is a highly technical, hands-on role focused on using automation, AI and data to unlock scalable growth and improve how our SEM operation works.\n\nYou will help evolve the technical foundations of the channel, from AI-powered optimisation workflows and automation through to feeds, scripting and new ways of using emerging technology across search. You’ll work closely with SEM specialists, Data Science, Marketing Technology and Product teams to turn complex performance challenges into scalable solutions.\n\nYour impact will go beyond campaign optimisation. You’ll help define how Xero applies AI and automation to Paid Search, build systems that improve decision quality and speed, and act as a senior technical voice across the organisation, translating complex ideas into clear opportunities for senior stakeholders.\n\nThe team / how they connect\n\nYou will join Xero’s global SEM team, a specialist group spanning technical SEM, bidding and optimisation, creative and AI. The team manages Paid Search across Xero’s global markets and is focused on using data, experimentation and technology to continually improve performance and unlock new growth opportunities.\n\nYou’ll work closely with the Head of SEM and our existing SEM team, while partnering across Data Science, Marketing Technology, Product, CRO and the wider Performance Marketing organisation. As a senior leader within the team, you’ll bring new ideas, share your expertise and help elevate the technical capability of those around you.\n\nInitially, you will focus on:\n\n - Evolving the technical foundations of our global SEM program, identifying opportunities to improve scalability, automation and performance\n\n - Building and operationalising AI-powered workflows that automate optimisation, analysis, reporting and operational processes\n\n - Advancing our AI-driven SEM capabilities, including automated bidding and decision-making systems, with robust validation, guardrails and measurement\n\n - Identifying and delivering new automation opportunities, turning manual or complex SEM processes into scalable, reusable solutions\n\n - Partnering with Data Science, Marketing Technology and Product to connect data, AI and emerging technology into our SEM ecosystem\n\n - Exploring emerging search and AI capabilities, testing where new technologies can create genuine commercial advantage\n\nWhere and how you can work\n\nXero offers a hybrid working model that balances flexibility with the value of working together in person. You’ll spend time in our office collaborating with the team, while also having the flexibility to work from home when it makes sense.\n\nAs part of a global SEM and Performance Marketing team, you’ll also collaborate regularly with colleagues and partners across different markets and time zones.\n\nHere are some of the things we are looking for\n\n - Deep, hands-on SEM expertise, with experience managing large-scale, multi-market Paid Search programs and a strong understanding of Google Ads, SA360 and modern bidding and automation\n\n - Proven technical builder capability, with experience designing and deploying automation, workflows or other technical solutions that solve real performance marketing problems\n\n - Hands-on experience with AI and workflow orchestration tools, such as Tray.ai http://Tray.ai, AirOps, n8n, Make, Zapier, OpenAI, Claude or similar technologies\n\n - Strong analytical and problem-solving skills, with the ability to work through complex performance and technical challenges and turn data into clear actions\n\n - A proactive, solutions-first mindset, someone who naturally identifies opportunities, experiments and builds rather than waiting for a brief\n\n - Strong communication and stakeholder skills, with the ability to translate complex technical concepts into clear recommendations and influence senior stakeholders\n\n - A collaborative, low-ego approach, with a willingness to share knowledge, mentor others and elevate the technical capability of the wider team\n\nIf you don’t tick every box, we’d still love to hear from you. We’re looking for deep SEM and technical capability, but we know great candidates can develop those skills through different experiences and career paths. At Xero, we value your skills, curiosity, passion and the unique perspective you can bring to our team."},{"id":"e0f5c546-dd6a-4db3-a631-952dfd8c6c67","title":"Sales Development Specialist","department":"Revenue","team":"Revenue","employmentType":"FullTime","location":"AU: Melbourne: (260 Burwood Rd)","secondaryLocations":[],"publishedAt":"2026-09-11T03:37:47.526+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"3122","addressRegion":"Victoria","streetAddress":"Level 3, 260 Burwood Road","addressCountry":"Australia","addressLocality":"Hawthorn"}},"jobUrl":"https://jobs.ashbyhq.com/xero/e0f5c546-dd6a-4db3-a631-952dfd8c6c67","applyUrl":"https://jobs.ashbyhq.com/xero/e0f5c546-dd6a-4db3-a631-952dfd8c6c67/application","descriptionHtml":"The role & it's impact:
In this role you will drive measurable growth by creating new revenue streams across small and medium business accounts. Through high-volume outreach, you will introduce key product integrations to existing customers, helping them streamline their operations and unlock platform value.
By connecting clients to advanced financial tools, you will increase product penetration while delivering strong commercial outcomes. Your proactive efforts will directly support our customer success strategy while helping small businesses thrive with Xero.
The team & how they connect:
You will join a focused team dedicated to expanding small business adoption across the country. The team works closely alongside Marketing, Data Science, and the wider Customer Success team to turn customer insights into effective outbound campaigns. Together, they combine data-driven curated targets with high-energy engagement to expand our ecosystem footprint.
Initially, the role will focus on:
Executing high-volume outbound campaigns to engage assigned small business accounts.
Promoting integrated payment and financial solutions including Stripe and GoCardless.
Managing conversion pipelines using curated account lists provided by data science teams.
Applying structured sales methodologies to track metrics and achieve target goals.
Maintain Salesforce records and provide insights to optimise messaging and conversions
Where and how you can work:
Xero supports flexible working environments with modern office spaces designed for collaboration and connection. You will enjoy a hybrid work pattern, balancing focused work from home with regular collaborative boost days in the office to connect with the team around you.
Here are some of the things we are looking for:
Direct experience in sales, customer success or business development roles with a focus on active outbound prospecting and building pipelines.
Comfort operating in a fast-paced environment while meeting consistent activity and target metrics.
Strong consultative communication skills to uncover customer needs and explain product benefits clearly.
Proven track record of pipeline management and tracking conversion metrics in CRM systems like Salesforce.
A self-motivated approach to sales activity combined with a collaborative mindset to share best practices with your team.
At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team so we encourage you to apply even if your experience isn't a perfect match!
","descriptionPlain":"The role & it's impact:\n\nIn this role you will drive measurable growth by creating new revenue streams across small and medium business accounts. Through high-volume outreach, you will introduce key product integrations to existing customers, helping them streamline their operations and unlock platform value.\n\n\nBy connecting clients to advanced financial tools, you will increase product penetration while delivering strong commercial outcomes. Your proactive efforts will directly support our customer success strategy while helping small businesses thrive with Xero. \n\n\n\n\nThe team & how they connect:\n\nYou will join a focused team dedicated to expanding small business adoption across the country. The team works closely alongside Marketing, Data Science, and the wider Customer Success team to turn customer insights into effective outbound campaigns. Together, they combine data-driven curated targets with high-energy engagement to expand our ecosystem footprint.\n\n\n\n\nInitially, the role will focus on:\n\n - Executing high-volume outbound campaigns to engage assigned small business accounts.\n\n - Promoting integrated payment and financial solutions including Stripe and GoCardless.\n\n - Managing conversion pipelines using curated account lists provided by data science teams.\n\n - Applying structured sales methodologies to track metrics and achieve target goals.\n\n - Maintain Salesforce records and provide insights to optimise messaging and conversions\n \n \n \n\nWhere and how you can work: \n\nXero supports flexible working environments with modern office spaces designed for collaboration and connection. You will enjoy a hybrid work pattern, balancing focused work from home with regular collaborative boost days in the office to connect with the team around you. \n\n\n\n\nHere are some of the things we are looking for:\n\n - Direct experience in sales, customer success or business development roles with a focus on active outbound prospecting and building pipelines.\n\n - Comfort operating in a fast-paced environment while meeting consistent activity and target metrics.\n\n - Strong consultative communication skills to uncover customer needs and explain product benefits clearly.\n\n - Proven track record of pipeline management and tracking conversion metrics in CRM systems like Salesforce.\n\n - A self-motivated approach to sales activity combined with a collaborative mindset to share best practices with your team.\n \n \n\nAt Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team so we encourage you to apply even if your experience isn't a perfect match! "},{"id":"b3df5617-e5f3-4ef8-9c60-599465752ea4","title":"Customer Growth Specialist","department":"Revenue","team":"Revenue","employmentType":"FullTime","location":"AU: Melbourne: (260 Burwood Rd)","secondaryLocations":[],"publishedAt":"2026-09-11T03:37:02.306+00:00","isListed":true,"isRemote":true,"workplaceType":"Hybrid","address":{"postalAddress":{"postalCode":"3122","addressRegion":"Victoria","streetAddress":"Level 3, 260 Burwood Road","addressCountry":"Australia","addressLocality":"Hawthorn"}},"jobUrl":"https://jobs.ashbyhq.com/xero/b3df5617-e5f3-4ef8-9c60-599465752ea4","applyUrl":"https://jobs.ashbyhq.com/xero/b3df5617-e5f3-4ef8-9c60-599465752ea4/application","descriptionHtml":"The role & it's impact:
In this role you will drive measurable growth by creating new revenue streams across small and medium business accounts. Through high-volume outreach, you will introduce key product integrations to existing customers, helping them streamline their operations and unlock platform value.
By connecting clients to advanced financial tools, you will increase product penetration while delivering strong commercial outcomes. Your proactive efforts will directly support our customer success strategy while helping small businesses thrive with Xero.
The team & how they connect:
You will join a focused team dedicated to expanding small business adoption across the country. The team works closely alongside Marketing, Data Science, and the wider Customer Success team to turn customer insights into effective outbound campaigns. Together, they combine data-driven curated targets with high-energy engagement to expand our ecosystem footprint.
Initially, the role will focus on:
Executing high-volume outbound campaigns to engage assigned small business accounts.
Promoting integrated payment and financial solutions including Stripe and GoCardless.
Managing conversion pipelines using curated account lists provided by data science teams.
Applying structured sales methodologies to track metrics and achieve target goals.
Maintain Salesforce records and provide insights to optimise messaging and conversions
Where and how you can work:
Xero supports flexible working environments with modern office spaces designed for collaboration and connection. You will enjoy a hybrid work pattern, balancing focused work from home with regular collaborative boost days in the office to connect with the team around you.
Here are some of the things we are looking for:
Direct experience in sales, customer success or business development roles with a focus on active outbound prospecting and building pipelines.
Comfort operating in a fast-paced environment while meeting consistent activity and target metrics.
Strong consultative communication skills to uncover customer needs and explain product benefits clearly.
Proven track record of pipeline management and tracking conversion metrics in CRM systems like Salesforce.
A self-motivated approach to sales activity combined with a collaborative mindset to share best practices with your team.
At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team so we encourage you to apply even if your experience isn't a perfect match!
","descriptionPlain":"The role & it's impact:\n\nIn this role you will drive measurable growth by creating new revenue streams across small and medium business accounts. Through high-volume outreach, you will introduce key product integrations to existing customers, helping them streamline their operations and unlock platform value.\n\n\nBy connecting clients to advanced financial tools, you will increase product penetration while delivering strong commercial outcomes. Your proactive efforts will directly support our customer success strategy while helping small businesses thrive with Xero. \n\n\n\n\nThe team & how they connect:\n\nYou will join a focused team dedicated to expanding small business adoption across the country. The team works closely alongside Marketing, Data Science, and the wider Customer Success team to turn customer insights into effective outbound campaigns. Together, they combine data-driven curated targets with high-energy engagement to expand our ecosystem footprint.\n\n\n\n\nInitially, the role will focus on:\n\n - Executing high-volume outbound campaigns to engage assigned small business accounts.\n\n - Promoting integrated payment and financial solutions including Stripe and GoCardless.\n\n - Managing conversion pipelines using curated account lists provided by data science teams.\n\n - Applying structured sales methodologies to track metrics and achieve target goals.\n\n - Maintain Salesforce records and provide insights to optimise messaging and conversions\n \n \n \n\nWhere and how you can work: \n\nXero supports flexible working environments with modern office spaces designed for collaboration and connection. You will enjoy a hybrid work pattern, balancing focused work from home with regular collaborative boost days in the office to connect with the team around you. \n\n\n\n\nHere are some of the things we are looking for:\n\n - Direct experience in sales, customer success or business development roles with a focus on active outbound prospecting and building pipelines.\n\n - Comfort operating in a fast-paced environment while meeting consistent activity and target metrics.\n\n - Strong consultative communication skills to uncover customer needs and explain product benefits clearly.\n\n - Proven track record of pipeline management and tracking conversion metrics in CRM systems like Salesforce.\n\n - A self-motivated approach to sales activity combined with a collaborative mindset to share best practices with your team.\n \n \n\nAt Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team so we encourage you to apply even if your experience isn't a perfect match! "}],"apiVersion":"1"}