At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.
Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.
AI Fluency Assessment
Take our 10 minute AI Fluency Assessment by clicking the link above. See how your skills stack up against our sales bar, get a personalized tier, and walk away with actionable next steps to level up your AI skills.
Job Posted: June 2026
Location: India
Hi there!
We’re looking for a new Sales-Assist Representative to join the Sales-Assist Motion at Zapier.
Zapier’s on a mission to make everyone more productive at work. We are in search of individuals who are not just looking for a job, but are committed to building a rewarding career in sales. Ideal candidates will possess a genuine passion for sales, a desire to continually learn and improve, and the drive to achieve excellence within the industry.
Zapier has helped millions of people build businesses through the power of automation. The Sales Assist group serves customers as they evaluate and buy Zapier’s offers, through a high-velocity sales motion. We help customers primarily through live chat conversations through Zendesk, and some inbound demos over Zoom. We inspire deep automation use-cases pertaining to their role, and address any questions through their procurement and buying process. Ultimately, success here looks like removing friction from the purchase and adoption process through qualifying or converting leads.
If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…
You are located in India and able to work within the hours of ~9:00 pm - 7:00 am IST.
4+ years of experience, with a track record as a solutions engineer, technical account manager moving to sales, or a very technical quota-carrying salesperson with experience in a SaaS environment, especially across technical product-led companies with both self-serve and sales GTM) with exposure to international markets.
Able to work a high velocity sales queue for prolonged periods of time in your day (Live Chat)
You're naturally curious about AI and regularly experiment with different AI tools to drive efficiency in your day-to-day work or personal life.
You’re experimental and have the ability to test our ideas rapidly and contribute to multiple sales projects.
You’re comfortable getting into the technicalities of our product, API offerings and curious about building solutions with these tools.
Self-managing and a high degree of agency to manage your calendar, pipeline and hit quotas
Effective cross-cultural communicator — able to communicate clearly with both customers and a distributed international team. Advanced working English comprehension.
You use AI in your work today — not occasionally, but as part of how you operate at a high level. You can point to workflows you’ve built, how your approach has evolved through iteration, and the impact on quality, efficiency, and experience — while intentionally applying AI for the right outcomes, setting a high bar for outputs, and taking ownership of what ships.
As a Sales-Assist Representative, you will have 3 main responsibilities:
Showcase Zapier as a potential solution for teams and businesses through multiple mediums - On a daily basis, most of your time will be on live chat (4+ hours) with customers through Zendesk. With the rest split between calls and emails. You’ll lead demos virtually to model a wide range of use-cases in which Zapier can help drive ROI for our customers. You’ll educate the user on use-cases to help inspire more ways they can automate within their business. You’ll lead them from interest, to learning more about our product to purchase. Success here is measured by our ability to qualify leads for other teams and convert customers yourself.
Create a Sales Pipeline for multiple motions- through live chat queues and product qualified lead (PQL) emails, you’ll drive an influenced revenue metric with qualified leads to be handed to other teams and members.
Maintain feedback loops back into the rest of the organization - Identifying learnings from your customer demos and passing them along as a feedback loop is critical in this role. This looks like tagging your call recordings with product feedback opportunities, or identifying areas where improved collateral may have accelerated the sales-process. To do so, you’ll need to be excellent at written communication.
You’ll work closely with numerous senior stakeholders and will be a part of several cross-functional steering committees as well.
At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.
Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
","descriptionPlain":"AI AT ZAPIER\n\nAt Zapier https://zapier.com/about, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.\n\nCheck out our guidance on How to Collaborate with AI During Zapier’s Hiring Process https://zapier.com/l/jobs/ai-at-zapier, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.\n\n \n\nAI Fluency Assessment https://ai-fluency-hub.vercel.app\nTake our 10 minute AI Fluency Assessment by clicking the link above. See how your skills stack up against our sales bar, get a personalized tier, and walk away with actionable next steps to level up your AI skills.\n\n\n\nJob Posted: June 2026\n\nLocation: India\n\n\n\nHi there!\n\nWe’re looking for a new Sales-Assist Representative to join the Sales-Assist Motion at Zapier.\n\nZapier’s on a mission to make everyone more productive at work. We are in search of individuals who are not just looking for a job, but are committed to building a rewarding career in sales. Ideal candidates will possess a genuine passion for sales, a desire to continually learn and improve, and the drive to achieve excellence within the industry. \n\nZapier has helped millions of people build businesses through the power of automation. The Sales Assist group serves customers as they evaluate and buy Zapier’s offers, through a high-velocity sales motion. We help customers primarily through live chat conversations through Zendesk, and some inbound demos over Zoom. We inspire deep automation use-cases pertaining to their role, and address any questions through their procurement and buying process. Ultimately, success here looks like removing friction from the purchase and adoption process through qualifying or converting leads.\n\nIf you want to advance your career at a fast-growing, profitable, impact-driven company, read on…\n\n - Our Commitment to Applicants https://zapier.com/jobs/our-commitment-to-applicants/\n\n - Culture and Values at Zapier https://zapier.com/jobs/culture-and-values-at-zapier/\n\n - Zapier Guide to Remote Work https://zapier.com/learn/remote-work/\n\n - Zapier Code of Conduct https://zapier.com/jobs/zapier-code-of-conduct/\n\n - Diversity and Inclusivity at Zapier https://zapier.com/jobs/working-on-diversity-and-inclusivity/\n \n \n\n\nABOUT YOU\n\n - You are located in India and able to work within the hours of ~9:00 pm - 7:00 am IST. \n\n - 4+ years of experience, with a track record as a solutions engineer, technical account manager moving to sales, or a very technical quota-carrying salesperson with experience in a SaaS environment, especially across technical product-led companies with both self-serve and sales GTM) with exposure to international markets.\n\n - Able to work a high velocity sales queue for prolonged periods of time in your day (Live Chat)\n\n - You're naturally curious about AI and regularly experiment with different AI tools to drive efficiency in your day-to-day work or personal life.\n\n - You’re experimental and have the ability to test our ideas rapidly and contribute to multiple sales projects.\n\n - You’re comfortable getting into the technicalities of our product, API offerings and curious about building solutions with these tools.\n\n - Self-managing and a high degree of agency to manage your calendar, pipeline and hit quotas\n\n - Effective cross-cultural communicator — able to communicate clearly with both customers and a distributed international team. Advanced working English comprehension. \n\n - You use AI in your work today — not occasionally, but as part of how you operate at a high level. You can point to workflows you’ve built, how your approach has evolved through iteration, and the impact on quality, efficiency, and experience — while intentionally applying AI for the right outcomes, setting a high bar for outputs, and taking ownership of what ships.\n\n\n\n\nTHINGS YOU’LL DO\n\nAs a Sales-Assist Representative, you will have 3 main responsibilities:\n\n 1. Showcase Zapier as a potential solution for teams and businesses through multiple mediums - On a daily basis, most of your time will be on live chat (4+ hours) with customers through Zendesk. With the rest split between calls and emails. You’ll lead demos virtually to model a wide range of use-cases in which Zapier can help drive ROI for our customers. You’ll educate the user on use-cases to help inspire more ways they can automate within their business. You’ll lead them from interest, to learning more about our product to purchase. Success here is measured by our ability to qualify leads for other teams and convert customers yourself.\n\n 2. Create a Sales Pipeline for multiple motions- through live chat queues and product qualified lead (PQL) emails, you’ll drive an influenced revenue metric with qualified leads to be handed to other teams and members.\n\n 3. Maintain feedback loops back into the rest of the organization - Identifying learnings from your customer demos and passing them along as a feedback loop is critical in this role. This looks like tagging your call recordings with product feedback opportunities, or identifying areas where improved collateral may have accelerated the sales-process. To do so, you’ll need to be excellent at written communication.\n\nYou’ll work closely with numerous senior stakeholders and will be a part of several cross-functional steering committees as well.\n\n\n\n\nHOW TO APPLY\n\nAt Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.\n\nEducation is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.\n\nAfter you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!\n\nZapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct https://zapier.com/jobs/zapier-code-of-conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.\n\nZapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here https://zapier.com/legal/data-privacy.\n\nZapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.\n\n\n\n\nAPPLICATION DEADLINE:\n\nThe anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.\n\nEven though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit for a list of countries where we currently cannot have Zapiens permanently working.\n\n\n\n\n\n\nAPPLICATION DEADLINE:\n\nThe anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.\n\nEven though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0 for a list of countries where we currently cannot have Zapiens permanently working."},{"id":"b44562d1-85ef-4eb0-bce1-36aeb2b008fb","title":"Sr. Manager, Performance Marketing","department":"Campaign Marketing","team":"Campaign Marketing","employmentType":"FullTime","location":"NAMER","secondaryLocations":[],"publishedAt":"2026-07-17T19:51:45.025+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/zapier/b44562d1-85ef-4eb0-bce1-36aeb2b008fb","applyUrl":"https://jobs.ashbyhq.com/zapier/b44562d1-85ef-4eb0-bce1-36aeb2b008fb/application","descriptionHtml":"At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.
Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.
Hi there!
I'm looking for someone who can do two things at once: build our enterprise account-based marketing strategy from the ground up, and bring real discipline and pace to how we run paid media. Today our ABM motion is early, so there's a lot of white space to architect. At the same time, our paid programs need a leader who sets a high bar for testing speed and output quality, for both our PLG and SLG goals. If you're someone who builds with AI as the default way of working and want to own both the strategic architecture and the operational execution, I'd love to talk.
Zapier is looking for a Sr. Manager of Performance Marketing to lead our enterprise account-based marketing strategy and manage our paid advertising programs across both self-serve and enterprise motions. This role sits at the intersection of marketing, sales, and customer success, building personalized, AI-powered programs to engage and convert our largest target accounts, while also owning the paid media budget, agency relationships, and testing cadence that drive our broader pipeline. This person will manage a small team, along with our contractor and agency partners, with the potential to take on additional teams as we scale. You'll use AI and automation daily: accelerating experimentation and using data signals to make decisions at speed.
About You
You have 6+ years of experience in ABM, enterprise demand-generation marketing, performance marketing, or an equivalent field.
You're comfortable working with Sales, RevOps, Demand Gen, and creative/agency partners to align on target-account lists and engagement plans.
You've executed multi-touch ABM campaigns (email, ads, events, personalized outreach, direct mail, etc.) and you're driven by measurable outcomes.
You understand account-level metrics (engagement, pipeline, conversion) and iterate campaigns based on data.
You have hands-on experience managing large-scale paid advertising budgets and agency relationships across both self-serve and enterprise motions (paid search, paid social, etc.).
You have an AI-forward mindset. You actively use AI tools (LLMs, automation platforms, AI-powered analytics) to increase speed, quality, and leverage in your work, and can point to specific systems you've built, not just tools you've tried.
You have direct people management experience, including managing individual contributors and external agency or contractor relationships, and you're energized by growing a small team into a larger one over time.
You thrive in a remote, autonomous environment and communicate clearly with cross-functional teams.
Things You'll Do
Define and own the ABM strategy for enterprise targets: account segmentation, journey mapping, campaign plans, and paid ads strategy.
Design and lead the team structure and operating model for ABM and paid, including how the sub-teams, contractors, and agencies work together, and evolve it as the org grows.
Collaborate with Demand Gen, Sales, Sales Engineering, Customer Success, and Product teams to align on account selection, goals, and engagement cadences.
Set the strategy and success metrics for ABM and paid, then enable the team to make the day-to-day campaign, budget, and channel decisions to hit them.
Partner with Sales, RevOps, and Demand Gen leadership to co-define the enterprise pipeline strategy
Build and maintain strong working relationships with Sales leadership and reps to ensure account selection and engagement plans stay tightly aligned to pipeline goals.
Own and optimize paid media agency relationships, setting goals, managing output quality, and ensuring agency execution aligns with pipeline objectives.
Create tailored messaging, creative, targeting, and campaign structure in collaboration with in-house and agency partners.
Measure, report, and optimize account-level performance (pipeline, opportunity creation, revenue influenced, ACV, and pipeline velocity).
Build AI-powered workflows and processes that support fast, iterative campaign testing, optimization, and scale.
Scale repeatable ABM processes and share best practices across the marketing organization.
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
","descriptionPlain":"AI AT ZAPIER\n\nAt Zapier https://zapier.com/about, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.\n\nCheck out our guidance on How to Collaborate with AI During Zapier’s Hiring Process https://zapier.com/l/jobs/ai-at-zapier, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.\n\n \n\nHi there!\n\n\n\nI'm looking for someone who can do two things at once: build our enterprise account-based marketing strategy from the ground up, and bring real discipline and pace to how we run paid media. Today our ABM motion is early, so there's a lot of white space to architect. At the same time, our paid programs need a leader who sets a high bar for testing speed and output quality, for both our PLG and SLG goals. If you're someone who builds with AI as the default way of working and want to own both the strategic architecture and the operational execution, I'd love to talk.\n\nZapier is looking for a Sr. Manager of Performance Marketing to lead our enterprise account-based marketing strategy and manage our paid advertising programs across both self-serve and enterprise motions. This role sits at the intersection of marketing, sales, and customer success, building personalized, AI-powered programs to engage and convert our largest target accounts, while also owning the paid media budget, agency relationships, and testing cadence that drive our broader pipeline. This person will manage a small team, along with our contractor and agency partners, with the potential to take on additional teams as we scale. You'll use AI and automation daily: accelerating experimentation and using data signals to make decisions at speed.\n\n - Our Commitment to Applicants https://zapier.com/jobs/our-commitment-to-applicants/\n\n - Culture and Values at Zapier https://zapier.com/jobs/culture-and-values-at-zapier/\n\n - Zapier Guide to Remote Work https://zapier.com/learn/remote-work/\n\n - Zapier Code of Conduct https://zapier.com/jobs/zapier-code-of-conduct/\n\n - Diversity and Inclusivity at Zapier https://zapier.com/jobs/working-on-diversity-and-inclusivity/\n\nAbout You\n\n - You have 6+ years of experience in ABM, enterprise demand-generation marketing, performance marketing, or an equivalent field.\n\n - You're comfortable working with Sales, RevOps, Demand Gen, and creative/agency partners to align on target-account lists and engagement plans.\n\n - You've executed multi-touch ABM campaigns (email, ads, events, personalized outreach, direct mail, etc.) and you're driven by measurable outcomes.\n\n - You understand account-level metrics (engagement, pipeline, conversion) and iterate campaigns based on data.\n\n - You have hands-on experience managing large-scale paid advertising budgets and agency relationships across both self-serve and enterprise motions (paid search, paid social, etc.).\n\n - You have an AI-forward mindset. You actively use AI tools (LLMs, automation platforms, AI-powered analytics) to increase speed, quality, and leverage in your work, and can point to specific systems you've built, not just tools you've tried.\n\n - You have direct people management experience, including managing individual contributors and external agency or contractor relationships, and you're energized by growing a small team into a larger one over time.\n\n - You thrive in a remote, autonomous environment and communicate clearly with cross-functional teams.\n\nThings You'll Do\n\n - Define and own the ABM strategy for enterprise targets: account segmentation, journey mapping, campaign plans, and paid ads strategy.\n\n - Design and lead the team structure and operating model for ABM and paid, including how the sub-teams, contractors, and agencies work together, and evolve it as the org grows.\n\n - Collaborate with Demand Gen, Sales, Sales Engineering, Customer Success, and Product teams to align on account selection, goals, and engagement cadences.\n\n - Set the strategy and success metrics for ABM and paid, then enable the team to make the day-to-day campaign, budget, and channel decisions to hit them.\n\n - Partner with Sales, RevOps, and Demand Gen leadership to co-define the enterprise pipeline strategy\n\n - Build and maintain strong working relationships with Sales leadership and reps to ensure account selection and engagement plans stay tightly aligned to pipeline goals.\n\n - Own and optimize paid media agency relationships, setting goals, managing output quality, and ensuring agency execution aligns with pipeline objectives.\n\n - Create tailored messaging, creative, targeting, and campaign structure in collaboration with in-house and agency partners.\n\n - Measure, report, and optimize account-level performance (pipeline, opportunity creation, revenue influenced, ACV, and pipeline velocity).\n\n - Build AI-powered workflows and processes that support fast, iterative campaign testing, optimization, and scale.\n\n - Scale repeatable ABM processes and share best practices across the marketing organization.\n\n\n\n\nAPPLICATION DEADLINE:\n\nThe anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.\n\nEven though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0 for a list of countries where we currently cannot have Zapiens permanently working."},{"id":"76142710-4f88-486a-aa4a-3814023e1651","title":"Director, Engineering, Enterprise","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"NAMER","secondaryLocations":[],"publishedAt":"2026-07-02T16:08:34.898+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/zapier/76142710-4f88-486a-aa4a-3814023e1651","applyUrl":"https://jobs.ashbyhq.com/zapier/76142710-4f88-486a-aa4a-3814023e1651/application","descriptionHtml":"At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.
Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.
Location: North America
Hi there!
Zapier is becoming the governed action, context, and execution layer for agents: the platform enterprises trust to let AI act on their real systems, safely. The Enterprise engineering organization builds the foundation that promise depends on - identity, access, audit, and administrative control that hold up whether the actor taking action is a human clicking through a Zap, code running on a schedule, or an AI agent operating on its own.
We're looking for a Director of Engineering to lead Zapier's Enterprise engineering organization into its next phase of growth. As agent adoption accelerates and the bar for enterprise trust keeps rising, this org's work is becoming more central to Zapier's strategy, and you'll have real latitude to shape what world-class identity, audit, and governance infrastructure looks like at Zapier's next scale.
You'll partner closely with a group of engineers, product managers, designers, peer leaders across the org, and with go-to-market teams who depend on your organization to close and support Zapier's largest customers. You’ll have real influence shaping the operating mechanics of your org.
We're looking for someone energized by exactly this kind of work: someone who wants to build the definitive playbook for how Zapier governs AI acting on behalf of its customers, at the moment that work matters most.
We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. Hopefully, you'll take the leap of faith and apply.
Even though our job description may seem like we're looking for a specific candidate, the role inevitably ends up tailored to whoever applies and joins. Regardless of how well you feel you fit our description, we encourage you to apply if you meet these criteria:
You think in terms of governance, not just features. You understand that identity, access control, audit, and policy aren't compliance checkboxes - they're the trust infrastructure that determines whether enterprises can safely let AI act on their systems. You've built or led systems where getting this wrong has real consequences, and you bring that judgment to every product and architecture decision.
You raise the bar on reliability as you scale. You've built strong service ownership models, clear on-call practices, and durable quality bars in fast-growing engineering organizations. You treat reliability and operational excellence as a competitive advantage rather than an afterthought, and you know how to instill that discipline in a team that's scaling quickly.
You set technical direction - you don't just execute someone else's. You partner deeply with Product and Design as peers and shape strategy together, but you bring a strong, independent engineering point of view to that partnership. You're comfortable being the person who pushes back on a roadmap when the technical or operational reality demands it.
You've scaled engineering organizations through structural change. You've led teams of managers and technical leads through real organizational transitions, not just steady-state growth - shifting operating models, redefining ownership, or integrating new ways of working. You know how to bring a team through ambiguity without losing their trust or their output.
You are deeply customer- and stakeholder-oriented. You've worked directly with sales, customer success, and enterprise customers to understand what \"enterprise-ready\" actually means in practice, and you've made the tradeoffs between enterprise scale and delivery speed. You're a credible, responsive partner to go-to-market teams without letting reactive asks crowd out foundational work.
You've driven engineering quality and velocity with data. You've established data-driven approaches to measuring delivery, reliability, and quality, and used them to make real investment tradeoffs rather than to produce a dashboard. You have a point of view on balancing reactive/KTLO work against proactive investment, with mechanisms to keep that balance honest.
You are a skilled mentor, coach, and communicator. You have a track record of developing engineers and engineering leaders, and you communicate proactively and clearly, in writing by default, to align technical and non-technical stakeholders on vision, tradeoffs, and results.
You lead AI-native engineering, not just AI-native products. You've used AI coding agents and orchestration tools (Cursor, Claude Code, Codex, or similar), and you have a concrete point of view on how they change what \"good\" engineering practice looks like - code review, on-call ownership, and quality bars all need rethinking when a meaningful share of code is agent-authored. You embed accountability into AI-assisted workflows rather than lowering the bar for velocity, and you expect the same discipline from your teams.
You champion efficiency and leverage. At Zapier, your work has a disproportionate impact on the business. You default to AI-first thinking in your own work and your team's, and you build systems and practices that compound impact over time rather than relying on heroics.
This organization spans identity and access management, audit and compliance infrastructure, admin and asset management tooling, AI/agent governance, and enterprise customer-facing engineering.
Governance Vision & Strategy
Define and drive the strategy and roadmap for Zapier's Enterprise Governance bet, in partnership with Product and Design leaders and connected explicitly to Zapier's company-wide agent strategy
Own the org’s technical point of view on identity, access, audit, and policy, and defend it in cross-functional and executive settings
Make the staffing and investment trade-off calls across initiatives that no single initiative or team can make for itself
AI-Native Governance & Engineering
Own the technical roadmap for the systems that let enterprises govern AI acting on their behalf: identity and permissions for agents, audit trails for actions, and policy controls that scale beyond human-only usage
Define what safe, accountable AI-native engineering practice looks like for your own teams - code review, on-call ownership, quality bars for agent-authored work
Identify and implement AI-powered tooling that accelerates your teams' own delivery velocity and quality
Reliability & Trust
Be accountable for the reliability of Zapier's identity, audit, and admin infrastructure, including the Tier-1 services enterprise customers depend on most
Build bench strength and resilience across critical systems as the team and its scope continue to grow
Step in during major incidents, coordinating cross-functional resources and setting stakeholder expectations when severity demands senior leadership involvement
Customer & Cross-Org Partnership
Partner directly with Sales, Customer Success, and enterprise customers to translate real deal and support needs into a defensible engineering roadmap
Take ownership by default on cross-org technical initiatives touching identity and governance - including new shared infrastructure being built with adjacent orgs - rather than waiting to be assigned
Team Building & Talent
Build on and further develop the strong enterprise engineering organization
Ensure managers and ICs have clear growth paths and the feedback they need to improve; develop the next generation of engineering leaders
Own the output and outcomes of your teams and the systems they own
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
","descriptionPlain":"AI AT ZAPIER\n\nAt Zapier https://zapier.com/about, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.\n\nCheck out our guidance on How to Collaborate with AI During Zapier’s Hiring Process https://zapier.com/l/jobs/ai-at-zapier, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.\n\n \n\nLocation: North America\n\n\n\nHi there!\n\nZapier is becoming the governed action, context, and execution layer for agents: the platform enterprises trust to let AI act on their real systems, safely. The Enterprise engineering organization builds the foundation that promise depends on - identity, access, audit, and administrative control that hold up whether the actor taking action is a human clicking through a Zap, code running on a schedule, or an AI agent operating on its own.\n\nWe're looking for a Director of Engineering to lead Zapier's Enterprise engineering organization into its next phase of growth. As agent adoption accelerates and the bar for enterprise trust keeps rising, this org's work is becoming more central to Zapier's strategy, and you'll have real latitude to shape what world-class identity, audit, and governance infrastructure looks like at Zapier's next scale.\n\nYou'll partner closely with a group of engineers, product managers, designers, peer leaders across the org, and with go-to-market teams who depend on your organization to close and support Zapier's largest customers. You’ll have real influence shaping the operating mechanics of your org.\n\nWe're looking for someone energized by exactly this kind of work: someone who wants to build the definitive playbook for how Zapier governs AI acting on behalf of its customers, at the moment that work matters most.\n\nWe know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. Hopefully, you'll take the leap of faith and apply.\n\n - Our Commitment to Applicants https://zapier.com/jobs/our-commitment-to-applicants/\n\n - Culture and Values at Zapier https://zapier.com/jobs/culture-and-values-at-zapier/\n\n - Zapier Guide to Remote Work https://zapier.com/learn/remote-work/\n\n - Zapier Code of Conduct https://zapier.com/jobs/zapier-code-of-conduct/\n\n - Diversity and Inclusivity at Zapier https://zapier.com/jobs/working-on-diversity-and-inclusivity/\n\nEven though our job description may seem like we're looking for a specific candidate, the role inevitably ends up tailored to whoever applies and joins. Regardless of how well you feel you fit our description, we encourage you to apply if you meet these criteria:\n\n\n\n\nABOUT YOU\n\nYou think in terms of governance, not just features. You understand that identity, access control, audit, and policy aren't compliance checkboxes - they're the trust infrastructure that determines whether enterprises can safely let AI act on their systems. You've built or led systems where getting this wrong has real consequences, and you bring that judgment to every product and architecture decision.\n\nYou raise the bar on reliability as you scale. You've built strong service ownership models, clear on-call practices, and durable quality bars in fast-growing engineering organizations. You treat reliability and operational excellence as a competitive advantage rather than an afterthought, and you know how to instill that discipline in a team that's scaling quickly.\n\nYou set technical direction - you don't just execute someone else's. You partner deeply with Product and Design as peers and shape strategy together, but you bring a strong, independent engineering point of view to that partnership. You're comfortable being the person who pushes back on a roadmap when the technical or operational reality demands it.\n\nYou've scaled engineering organizations through structural change. You've led teams of managers and technical leads through real organizational transitions, not just steady-state growth - shifting operating models, redefining ownership, or integrating new ways of working. You know how to bring a team through ambiguity without losing their trust or their output.\n\nYou are deeply customer- and stakeholder-oriented. You've worked directly with sales, customer success, and enterprise customers to understand what \"enterprise-ready\" actually means in practice, and you've made the tradeoffs between enterprise scale and delivery speed. You're a credible, responsive partner to go-to-market teams without letting reactive asks crowd out foundational work.\n\nYou've driven engineering quality and velocity with data. You've established data-driven approaches to measuring delivery, reliability, and quality, and used them to make real investment tradeoffs rather than to produce a dashboard. You have a point of view on balancing reactive/KTLO work against proactive investment, with mechanisms to keep that balance honest.\n\nYou are a skilled mentor, coach, and communicator. You have a track record of developing engineers and engineering leaders, and you communicate proactively and clearly, in writing by default, to align technical and non-technical stakeholders on vision, tradeoffs, and results.\n\nYou lead AI-native engineering, not just AI-native products. You've used AI coding agents and orchestration tools (Cursor, Claude Code, Codex, or similar), and you have a concrete point of view on how they change what \"good\" engineering practice looks like - code review, on-call ownership, and quality bars all need rethinking when a meaningful share of code is agent-authored. You embed accountability into AI-assisted workflows rather than lowering the bar for velocity, and you expect the same discipline from your teams.\n\nYou champion efficiency and leverage. At Zapier, your work has a disproportionate impact on the business. You default to AI-first thinking in your own work and your team's, and you build systems and practices that compound impact over time rather than relying on heroics.\n\n\n\n\nWHAT YOU'LL BE ACCOUNTABLE FOR\n\nThis organization spans identity and access management, audit and compliance infrastructure, admin and asset management tooling, AI/agent governance, and enterprise customer-facing engineering.\n\nGovernance Vision & Strategy\n\n - Define and drive the strategy and roadmap for Zapier's Enterprise Governance bet, in partnership with Product and Design leaders and connected explicitly to Zapier's company-wide agent strategy\n\n - Own the org’s technical point of view on identity, access, audit, and policy, and defend it in cross-functional and executive settings\n\n - Make the staffing and investment trade-off calls across initiatives that no single initiative or team can make for itself\n\nAI-Native Governance & Engineering\n\n - Own the technical roadmap for the systems that let enterprises govern AI acting on their behalf: identity and permissions for agents, audit trails for actions, and policy controls that scale beyond human-only usage\n\n - Define what safe, accountable AI-native engineering practice looks like for your own teams - code review, on-call ownership, quality bars for agent-authored work\n\n - Identify and implement AI-powered tooling that accelerates your teams' own delivery velocity and quality\n\nReliability & Trust\n\n - Be accountable for the reliability of Zapier's identity, audit, and admin infrastructure, including the Tier-1 services enterprise customers depend on most\n\n - Build bench strength and resilience across critical systems as the team and its scope continue to grow\n\n - Step in during major incidents, coordinating cross-functional resources and setting stakeholder expectations when severity demands senior leadership involvement\n\nCustomer & Cross-Org Partnership\n\n - Partner directly with Sales, Customer Success, and enterprise customers to translate real deal and support needs into a defensible engineering roadmap\n\n - Take ownership by default on cross-org technical initiatives touching identity and governance - including new shared infrastructure being built with adjacent orgs - rather than waiting to be assigned\n\nTeam Building & Talent\n\n - Build on and further develop the strong enterprise engineering organization\n\n - Ensure managers and ICs have clear growth paths and the feedback they need to improve; develop the next generation of engineering leaders\n\n - Own the output and outcomes of your teams and the systems they own\n\n\n\n\nAPPLICATION DEADLINE:\n\nThe anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.\n\nEven though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0 for a list of countries where we currently cannot have Zapiens permanently working."},{"id":"eb770f7a-ccf9-457b-87f6-3a70f2d3189b","title":"Manager or Sr. Manager, Sales Assist","department":"Sales & Success","team":"Sales & Success","employmentType":"FullTime","location":"India","secondaryLocations":[{"location":"EMEA","address":{"postalAddress":{}}},{"location":"United Kingdom and Associated Territories","address":{"postalAddress":{}}}],"publishedAt":"2026-06-30T21:41:35.458+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":null,"jobUrl":"https://jobs.ashbyhq.com/zapier/eb770f7a-ccf9-457b-87f6-3a70f2d3189b","applyUrl":"https://jobs.ashbyhq.com/zapier/eb770f7a-ccf9-457b-87f6-3a70f2d3189b/application","descriptionHtml":"At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.
Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.
AI Fluency Assessment
Take our 10 minute AI Fluency Assessment by clicking the link above. See how your skills stack up against our sales bar, get a personalized tier, and walk away with actionable next steps to level up your AI skills.
Location: India, United Kingdom, Spain
Zapier is looking for a Manager/Sr. Manager, Sales-Assist to join the Sales and Customer Success org at Zapier.
The Sales-Assist team serves our core customer segment as they evaluate and buy Zapier’s products, acting as a dedicated sales point of contact primarily through Live Chat and secondarily through Calls and Email. Today, this team supports an inbound sales motion, proactively engages existing customers based on product signals to drive expansion, and focuses largely on faster sales-cycle opportunities. Success in this role looks like helping teams and organizations adopt and scale automation through Zapier’s products, while evolving the Sales-Assist motion into a more data-driven, targeted, and scalable growth engine.
This is not just a people management role. We’re looking for a leader who can combine high-judgment team leadership with strong analytical horsepower, program ownership, systems thinking, and AI. The right candidate will know how to identify growth opportunities, translate data into action, improve how work gets routed and prioritized, and leverage AI to drive change across the team. They will go beyond dashboard building to shape strategy, improve execution, and drive measurable business outcomes.
If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…
You are located in India and able to work 5:00 pm - 1:00 am IST to allow overlap with North America-based colleagues.
You bring 6+ years of SaaS growth sales or upsell experience, ideally with horizontal platforms and AI and/or automation solutions, and a strong track record of success.
You have 2+ years of experience leading and developing high-performing sales or upsell teams, ideally within a fast-growing or high-velocity environment.
You are comfortable engaging with both technical and business audiences and have credibility in areas such as integrations, APIs, compliance, and scalability.
You have experience designing and operationalizing growth programs, sales plays, or GTM experiments that drive pipeline, expansion, conversion, or revenue efficiency.
You understand how segmentation, routing, scoring, prioritization, and sales motions work together, and you know how to turn those levers into better team focus and better outcomes.
You have a strong sense of program ownership and can independently lead cross-functional initiatives from idea to rollout to measurable impact.
You thrive in ambiguous, fast-paced environments and bring a builder’s mindset to new challenges.
You’re deeply curious, especially about AI and automation, and are eager to experiment with new technologies that improve team and customer outcomes.
You’re a strong communicator, able to align internal stakeholders and build rapport with executives across customer organizations.
You have experience working with global or distributed teams.
Lead, coach, and inspire a high-performing team of 10+ Sales Assist Representatives, fostering a collaborative and inclusive team culture.
Drive the team to meet and exceed revenue and customer growth goals while improving the efficiency, effectiveness, and scalability of the Sales-Assist motion.
Identify and run high-impact programs and experiments that improve conversion, expansion, routing, prioritization, and sales productivity across the Sales-Assist funnel.
Recruit, hire, and onboard top sales talent while fostering a culture of excellence, accountability, and continuous learning.
Coach and develop your team through regular feedback, chat reviews, call reviews, deal reviews, pipeline inspection, and career development planning.
Partner closely with stakeholders across sales, growth, and data to translate insights, enrichment, and modeling into scalable workflows and better execution.
Lead change management for new processes, tools, and ways of working, ensuring the team adopts improvements effectively and sustainably.
Oversee forecasting, reporting, and operational inspection with a sharp eye for signal, using tools such as HubSpot, Gong, and other GTM systems to inform decisions.
Champion the voice of the customer, translating frontline insights into actionable feedback for product, growth, and go-to-market teams.
Contribute to the evolution of Sales-Assist strategy, playbooks, and processes so the motion can scale with greater precision and impact.
At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.
Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
","descriptionPlain":"AI AT ZAPIER\n\nAt Zapier https://zapier.com/about, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.\n\nCheck out our guidance on How to Collaborate with AI During Zapier’s Hiring Process https://zapier.com/l/jobs/ai-at-zapier, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.\n\n \n\nAI Fluency Assessment https://ai-fluency-hub.vercel.app\nTake our 10 minute AI Fluency Assessment by clicking the link above. See how your skills stack up against our sales bar, get a personalized tier, and walk away with actionable next steps to level up your AI skills.\n\nLocation: India, United Kingdom, Spain\n\n\n\nZapier is looking for a Manager/Sr. Manager, Sales-Assist to join the Sales and Customer Success org at Zapier.\n\nThe Sales-Assist team serves our core customer segment as they evaluate and buy Zapier’s products, acting as a dedicated sales point of contact primarily through Live Chat and secondarily through Calls and Email. Today, this team supports an inbound sales motion, proactively engages existing customers based on product signals to drive expansion, and focuses largely on faster sales-cycle opportunities. Success in this role looks like helping teams and organizations adopt and scale automation through Zapier’s products, while evolving the Sales-Assist motion into a more data-driven, targeted, and scalable growth engine.\n\nThis is not just a people management role. We’re looking for a leader who can combine high-judgment team leadership with strong analytical horsepower, program ownership, systems thinking, and AI. The right candidate will know how to identify growth opportunities, translate data into action, improve how work gets routed and prioritized, and leverage AI to drive change across the team. They will go beyond dashboard building to shape strategy, improve execution, and drive measurable business outcomes.\n\nIf you want to advance your career at a fast-growing, profitable, impact-driven company, read on…\n\n - Our Commitment to Applicants https://zapier.com/jobs/our-commitment-to-applicants/\n\n - Culture and Values at Zapier https://zapier.com/jobs/culture-and-values-at-zapier/\n\n - Zapier Guide to Remote Work https://zapier.com/learn/remote-work/\n\n - Zapier Code of Conduct https://zapier.com/jobs/zapier-code-of-conduct/\n\n - Diversity and Inclusivity at Zapier https://zapier.com/jobs/working-on-diversity-and-inclusivity/\n\n\n\n\nABOUT YOU\n\n - You are located in India and able to work 5:00 pm - 1:00 am IST to allow overlap with North America-based colleagues.\n\n - You bring 6+ years of SaaS growth sales or upsell experience, ideally with horizontal platforms and AI and/or automation solutions, and a strong track record of success.\n\n - You have 2+ years of experience leading and developing high-performing sales or upsell teams, ideally within a fast-growing or high-velocity environment.\n\n - You are comfortable engaging with both technical and business audiences and have credibility in areas such as integrations, APIs, compliance, and scalability.\n\n - You have experience designing and operationalizing growth programs, sales plays, or GTM experiments that drive pipeline, expansion, conversion, or revenue efficiency.\n\n - You understand how segmentation, routing, scoring, prioritization, and sales motions work together, and you know how to turn those levers into better team focus and better outcomes.\n\n - You have a strong sense of program ownership and can independently lead cross-functional initiatives from idea to rollout to measurable impact.\n\n - You thrive in ambiguous, fast-paced environments and bring a builder’s mindset to new challenges.\n\n - You’re deeply curious, especially about AI and automation, and are eager to experiment with new technologies that improve team and customer outcomes.\n\n - You’re a strong communicator, able to align internal stakeholders and build rapport with executives across customer organizations.\n\n - You have experience working with global or distributed teams.\n\n\n\n\nTHINGS YOU’LL DO\n\n - Lead, coach, and inspire a high-performing team of 10+ Sales Assist Representatives, fostering a collaborative and inclusive team culture.\n\n - Drive the team to meet and exceed revenue and customer growth goals while improving the efficiency, effectiveness, and scalability of the Sales-Assist motion.\n\n - Identify and run high-impact programs and experiments that improve conversion, expansion, routing, prioritization, and sales productivity across the Sales-Assist funnel.\n\n - Recruit, hire, and onboard top sales talent while fostering a culture of excellence, accountability, and continuous learning.\n\n - Coach and develop your team through regular feedback, chat reviews, call reviews, deal reviews, pipeline inspection, and career development planning.\n\n - Partner closely with stakeholders across sales, growth, and data to translate insights, enrichment, and modeling into scalable workflows and better execution.\n\n - Lead change management for new processes, tools, and ways of working, ensuring the team adopts improvements effectively and sustainably.\n\n - Oversee forecasting, reporting, and operational inspection with a sharp eye for signal, using tools such as HubSpot, Gong, and other GTM systems to inform decisions.\n\n - Champion the voice of the customer, translating frontline insights into actionable feedback for product, growth, and go-to-market teams.\n\n - Contribute to the evolution of Sales-Assist strategy, playbooks, and processes so the motion can scale with greater precision and impact.\n\n\n\n\nHOW TO APPLY\n\nAt Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.\n\nEducation is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.\n\nAfter you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!\n\nZapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct https://zapier.com/jobs/zapier-code-of-conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.\n\nZapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here https://zapier.com/legal/data-privacy.\n\nZapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.\n\n\n\n\n\n\nAPPLICATION DEADLINE:\n\nThe anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.\n\nEven though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0 for a list of countries where we currently cannot have Zapiens permanently working."},{"id":"1297c435-7a77-4f7a-8210-ad41ba78c83e","title":"Finance Manager, R&D Finance & FinOps","department":"Finance","team":"Finance","employmentType":"FullTime","location":"NAMER","secondaryLocations":[],"publishedAt":"2026-06-30T21:34:20.459+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/zapier/1297c435-7a77-4f7a-8210-ad41ba78c83e","applyUrl":"https://jobs.ashbyhq.com/zapier/1297c435-7a77-4f7a-8210-ad41ba78c83e/application","descriptionHtml":"At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.
Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.
Job Posted: 6/25/26
Location: Americas
Strategic Finance at Zapier is responsible for addressing some of our most business-critical challenges. Our team combines deep analysis with a strong understanding of our business priorities to help shape decision-making, evaluate new investments, and drive efficient capital allocation. We strive to be a trusted thought partner that enables sustainable growth and drives strategic outcomes across the company.
We’re looking for a dedicated Finance Manager (aka Finance Business Partner / FinOps leader) to support our R&D organization and join Zapier’s Strategic Finance team. This person will partner closely with Product, Engineering, and Infrastructure leaders to drive financial accountability, improve investment visibility, and enable better decision-making across our R&D portfolio.
The ideal candidate has done this before, you've served as a finance partner to R&D or product teams and know how to translate technical roadmaps into financial frameworks. While R&D partnership is the core of this role, you'll also contribute to broader corporate finance efforts including board materials, competitive intelligence, and strategic planning.
Location: This role is fully remote, and we’re excited about candidates interested in working within the North America time zones (Pacific Time - Eastern Time)
This isn’t your first rodeo. You have 4-6+ years of accounting/finance-specific experience, with 2+ years of working with R&D orgs. A background in Big 4 Accounting, Investment Banking, or Management Consulting with meaningful ownership of operating expense areas - ideally R&D or technical cost structures, is a plus.
You understand financial modeling well. You have experience building bottoms up and high level financial models.
You understand how modern R&D organizations operate. You can translate engineering, product, and infrastructure inputs into clear financial implications and trade-offs.
You’re energized by owning a process from A-Z. You take initiative, thrive in ambiguity, and enjoy seeing things through from scoping and modeling to execution and follow-through.
You’re resourceful. You love a challenge and always question the status quo. You are highly adaptive and enjoy getting creative to solve new problems.
You love data. You are innately curious, analyze everything, look for trends, and always forever truth-seeking. Experience writing SQL is a plus.
You care about the nitty gritty. You are detail-oriented, highly organized, understand priorities, and thrive in a fast paced environment.
You love to collaborate and coordinate. You’re comfortable driving cross-functional alignment and take pride in delivering high-quality work with minimal oversight.
You actively experiment with AI. You think critically about where automation and AI can meaningfully improve financial analysis, forecasting, and decision support.
You use AI in your work today — not occasionally, but as part of how you operate at a high level. You can point to workflows you’ve built, how your approach has evolved through iteration, and the impact on quality, efficiency, and experience — while intentionally applying AI for the right outcomes, setting a high bar for outputs, and taking ownership of what ships.
Own R&D financial planning and analysis. Lead forecasting, budgeting, and variance analysis for R&D spend, including headcount, cloud infrastructure (AWS), tooling, and AI-related costs.
Model and manage cloud & infrastructure economics. Build and maintain models that explain cloud costs, key usage drivers, unit economics, and scaling behavior; partner with technical teams to improve cost visibility and efficiency.
Analyze and support AI investments. Evaluate and track AI-related spend (internal and vendor-based), assess ROI and trade-offs, and support decision-making as AI usage scales across the product and internal operations.
Drive strategic insights for R&D leadership. Identify trends, risks, and optimization opportunities across R&D spend, translating complex cost drivers into clear recommendations for leadership.
Develop scalable, decision-ready models. Build flexible models to support scenario planning, capacity planning, and long-term investment decisions tied to product growth and technical architecture.
Support executive and board-level reporting. Prepare clear, concise materials that explain R&D performance, cloud and AI cost dynamics, and forward-looking implications for company strategy.
Improve tools, processes, and data quality. Enhance forecasting accuracy, automate reporting where possible, and improve how R&D, cloud, and AI cost data flows into FP&A systems and decision-making.
At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.
Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
","descriptionPlain":"AI AT ZAPIER\n\nAt Zapier https://zapier.com/about, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.\n\nCheck out our guidance on How to Collaborate with AI During Zapier’s Hiring Process https://zapier.com/l/jobs/ai-at-zapier, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.\n\n \n\nJob Posted: 6/25/26\n\nLocation: Americas\n\n\n\n\nABOUT THE TEAM:\n\nStrategic Finance at Zapier is responsible for addressing some of our most business-critical challenges. Our team combines deep analysis with a strong understanding of our business priorities to help shape decision-making, evaluate new investments, and drive efficient capital allocation. We strive to be a trusted thought partner that enables sustainable growth and drives strategic outcomes across the company.\n\n\n\n\nABOUT THE ROLE:\n\nWe’re looking for a dedicated Finance Manager (aka Finance Business Partner / FinOps leader) to support our R&D organization and join Zapier’s Strategic Finance team. This person will partner closely with Product, Engineering, and Infrastructure leaders to drive financial accountability, improve investment visibility, and enable better decision-making across our R&D portfolio.\n\nThe ideal candidate has done this before, you've served as a finance partner to R&D or product teams and know how to translate technical roadmaps into financial frameworks. While R&D partnership is the core of this role, you'll also contribute to broader corporate finance efforts including board materials, competitive intelligence, and strategic planning.\n\nLocation: This role is fully remote, and we’re excited about candidates interested in working within the North America time zones (Pacific Time - Eastern Time)\n\n - Our Commitment to Applicants https://zapier.com/jobs/our-commitment-to-applicants/\n\n - Culture and Values at Zapier https://zapier.com/jobs/culture-and-values-at-zapier/\n\n - Zapier Guide to Remote Work https://zapier.com/learn/remote-work/\n\n - Zapier Code of Conduct https://zapier.com/jobs/zapier-code-of-conduct/\n\n - Diversity and Inclusivity at Zapier https://zapier.com/jobs/working-on-diversity-and-inclusivity/\n\n\n\n\nABOUT YOU:\n\n - This isn’t your first rodeo. You have 4-6+ years of accounting/finance-specific experience, with 2+ years of working with R&D orgs. A background in Big 4 Accounting, Investment Banking, or Management Consulting with meaningful ownership of operating expense areas - ideally R&D or technical cost structures, is a plus.\n\n - You understand financial modeling well. You have experience building bottoms up and high level financial models.\n\n - You understand how modern R&D organizations operate. You can translate engineering, product, and infrastructure inputs into clear financial implications and trade-offs.\n\n - You’re energized by owning a process from A-Z. You take initiative, thrive in ambiguity, and enjoy seeing things through from scoping and modeling to execution and follow-through.\n\n - You’re resourceful. You love a challenge and always question the status quo. You are highly adaptive and enjoy getting creative to solve new problems.\n\n - You love data. You are innately curious, analyze everything, look for trends, and always forever truth-seeking. Experience writing SQL is a plus.\n\n - You care about the nitty gritty. You are detail-oriented, highly organized, understand priorities, and thrive in a fast paced environment.\n\n - You love to collaborate and coordinate. You’re comfortable driving cross-functional alignment and take pride in delivering high-quality work with minimal oversight.\n\n - You actively experiment with AI. You think critically about where automation and AI can meaningfully improve financial analysis, forecasting, and decision support.\n\n - You use AI in your work today — not occasionally, but as part of how you operate at a high level. You can point to workflows you’ve built, how your approach has evolved through iteration, and the impact on quality, efficiency, and experience — while intentionally applying AI for the right outcomes, setting a high bar for outputs, and taking ownership of what ships.\n\n\n\n\nTHINGS YOU’LL DO:\n\n - Own R&D financial planning and analysis. Lead forecasting, budgeting, and variance analysis for R&D spend, including headcount, cloud infrastructure (AWS), tooling, and AI-related costs.\n\n - Model and manage cloud & infrastructure economics. Build and maintain models that explain cloud costs, key usage drivers, unit economics, and scaling behavior; partner with technical teams to improve cost visibility and efficiency.\n\n - Analyze and support AI investments. Evaluate and track AI-related spend (internal and vendor-based), assess ROI and trade-offs, and support decision-making as AI usage scales across the product and internal operations.\n\n - Drive strategic insights for R&D leadership. Identify trends, risks, and optimization opportunities across R&D spend, translating complex cost drivers into clear recommendations for leadership.\n\n - Develop scalable, decision-ready models. Build flexible models to support scenario planning, capacity planning, and long-term investment decisions tied to product growth and technical architecture.\n\n - Support executive and board-level reporting. Prepare clear, concise materials that explain R&D performance, cloud and AI cost dynamics, and forward-looking implications for company strategy.\n\n - Improve tools, processes, and data quality. Enhance forecasting accuracy, automate reporting where possible, and improve how R&D, cloud, and AI cost data flows into FP&A systems and decision-making.\n\n\n\n\nHOW TO APPLY\n\nAt Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.\n\nEducation is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.\n\nAfter you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!\n\nZapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct https://zapier.com/jobs/zapier-code-of-conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.\n\nZapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here https://zapier.com/legal/data-privacy.\n\nZapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.\n\n\n\n\n\n\nAPPLICATION DEADLINE:\n\nThe anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.\n\nEven though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0 for a list of countries where we currently cannot have Zapiens permanently working."},{"id":"45b2c110-f8e0-497a-914c-72fddf447ed0","title":"Automation Strategist, Customer Success","department":"Sales & Success","team":"Sales & Success","employmentType":"FullTime","location":"HQ","secondaryLocations":[{"location":"NAMER","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}}}],"publishedAt":"2026-06-30T21:43:15.764+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":null,"jobUrl":"https://jobs.ashbyhq.com/zapier/45b2c110-f8e0-497a-914c-72fddf447ed0","applyUrl":"https://jobs.ashbyhq.com/zapier/45b2c110-f8e0-497a-914c-72fddf447ed0/application","descriptionHtml":"At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.
Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.
AI Fluency Assessment
Take our 10 minute AI Fluency Assessment by clicking the link above. See how your skills stack up against our sales bar, get a personalized tier, and walk away with actionable next steps to level up your AI skills.
Job Posted: 03/10/2026
Location: USA & Canada
Level: IC3 or IC4
Hi there!
Zapier’s mission is to make automation and AI accessible to everyone. Our enterprise customers are adopting automation as a strategic capability, not just a tool. They need expert partners who can help them orchestrate processes, unlock new use cases, and scale their impact.
We’re looking for an Automation Strategist to join our Customer Success organization as the core role working with customers on our enterprise plan. This role blends strategic advisory, orchestration design, and value-focused relationship expansion. As an Automation Strategist, you will help customers shape their automation strategy, identify and deploy high-value use cases, and guide them toward meaningful AI-enabled transformation.
This role moves beyond classic Customer Success, focusing on consulting, systems thinking, orchestration, executive alignment and continuous value discovery, rooted in our team’s mission of delivering value through clarity, impact, curiosity, and approachable expertise.
You see opportunity in ambiguity and building things that scale
You experiment, learn quickly, and iterate openly, unafraid to make, and revise, bets.
You enjoy creating playbooks as much as running them.
You appreciate that each customer is unique, yet you build frameworks that scale across them.
You use AI in your work today — not occasionally, but as part of how you operate at a high level. You can point to workflows you’ve built, how your approach has evolved through iteration, and the impact on quality, efficiency, and experience — while intentionally applying AI for the right outcomes, setting a high bar for outputs, and taking ownership of what ships.
You’re a strategic, customer-centric problem solver.
You’re relentlessly focused on the outcome and willing to learn new approaches or challenge the status quo to deliver value for our enterprise customers.
With 5+ years in SaaS (customer success, consulting, solutions, enterprise product or similar process and system strategy roles), customers see you as a valuable extension of their team
You have thoughts on how modern businesses should operate, including where inefficiencies hide and how automation + AI unlock leverage.
You can operate across audiences, from executive sponsors to execution teams running sprint-style projects.
You connect business goals to product solutions
You’re skilled at discovering what customers actually need (not just what they say),
You communicate automation value in terms of ROI, efficiency, scalability, and risk reduction
You think in systems, logic, and orchestration frameworks, but don’t get bogged down in technical details.
You own the outcome, project managing stakeholders internally (TAM, product, support) and externally (customer execution teams, Line of Business Leaders) to deliver realized, quantifiable value.
You’re an exceptional communicator
You communicate strategy and insights with clarity, empathy, and precision.
You know when to use async vs. live to balance ideal outcomes and speed, employing Slack, email, workshops, executive briefings, texts, and standups.
You leverage automation and AI yourself to execute with clarity, speed, and alignment..
Data guides your decisions.
You interpret usage patterns, account signals, and customer behavior to inform strategy.
You collaborate with data science and RevOps to shape MVP → mature data products and workflows.
You combine early data signals with strong first principles thinking to make decisions and evaluate progress.
You embody our cultural anchors
You lead customer engagements with clarity, dependability, approachable expertise, focusing on delivery meaningful value.
Internally you exercise good judgement and demonstrate our values of collaboration with purpose, accountability, recognition.
Guide Customers’ Automation Strategy
Build deep relationships that uncover goals, challenges, and priorities.
Advise on automation governance, best practices, and cross-functional program structure, process and design.
Help customers set goals and adopt AI-orchestrated processes across lines of business.
Discover and Deploy High-Value Use Cases
Identify impactful automation opportunities through exec alignment, influencer mapping, and citizen-developer input.
Work with customer stakeholders, SAs and TAMs to co-design implementation patterns that ensure scalability and long-term success.
Translate business problems into orchestration strategies that deliver measurable value.
Capture the prior state and descriptive metrics that help you quantify the impact of the work.
Drive Customer Outcomes
Demonstrate ROI and unlock new value paths through expanded automation usage.
Accelerate renewal and expansion by deepening customer maturity and outcomes.
Collaborate Across Zapier
Partner with Sales, Support, Product, and others to deliver a unified customer experience.
Share insights that influence roadmap decisions, positioning and GTM strategy
Build a World-Class Program
Help scale the methodologies, frameworks, and assets that define automation strategy at Zapier.
Do the best work of your life as we build Zapier for Enterprise from a subset of the business to the default choice of enterprises globally
At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We’re looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Zapier is an equal-opportunity employer and we’re excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone’s identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.
Zapier prioritizes the security of our customers’ information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
","descriptionPlain":"AI AT ZAPIER\n\nAt Zapier https://zapier.com/about, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.\n\nCheck out our guidance on How to Collaborate with AI During Zapier’s Hiring Process https://zapier.com/l/jobs/ai-at-zapier, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.\n\n \n\nAI Fluency Assessment https://ai-fluency-hub.vercel.app\nTake our 10 minute AI Fluency Assessment by clicking the link above. See how your skills stack up against our sales bar, get a personalized tier, and walk away with actionable next steps to level up your AI skills.\n\n\nJob Posted: 03/10/2026\n\nLocation: USA & Canada\n\nLevel: IC3 or IC4\n\n\n\nHi there!\n\nZapier’s mission is to make automation and AI accessible to everyone. Our enterprise customers are adopting automation as a strategic capability, not just a tool. They need expert partners who can help them orchestrate processes, unlock new use cases, and scale their impact.\n\nWe’re looking for an Automation Strategist to join our Customer Success organization as the core role working with customers on our enterprise plan. This role blends strategic advisory, orchestration design, and value-focused relationship expansion. As an Automation Strategist, you will help customers shape their automation strategy, identify and deploy high-value use cases, and guide them toward meaningful AI-enabled transformation.\n\nThis role moves beyond classic Customer Success, focusing on consulting, systems thinking, orchestration, executive alignment and continuous value discovery, rooted in our team’s mission of delivering value through clarity, impact, curiosity, and approachable expertise.\n\n - Our Commitment to Applicants https://zapier.com/jobs/our-commitment-to-applicants/\n\n - Culture and Values at Zapier https://zapier.com/jobs/culture-and-values-at-zapier/\n\n - Zapier Guide to Remote Work https://zapier.com/learn/remote-work/\n\n - Zapier Code of Conduct https://zapier.com/jobs/zapier-code-of-conduct/\n\n - Diversity and Inclusivity at Zapier https://zapier.com/jobs/working-on-diversity-and-inclusivity/\n\n\n\n\nABOUT YOU\n\n - You see opportunity in ambiguity and building things that scale\n \n - You experiment, learn quickly, and iterate openly, unafraid to make, and revise, bets.\n \n - You enjoy creating playbooks as much as running them.\n \n - You appreciate that each customer is unique, yet you build frameworks that scale across them.\n \n - You use AI in your work today — not occasionally, but as part of how you operate at a high level. You can point to workflows you’ve built, how your approach has evolved through iteration, and the impact on quality, efficiency, and experience — while intentionally applying AI for the right outcomes, setting a high bar for outputs, and taking ownership of what ships.\n\n - You’re a strategic, customer-centric problem solver.\n \n - You’re relentlessly focused on the outcome and willing to learn new approaches or challenge the status quo to deliver value for our enterprise customers.\n \n - With 5+ years in SaaS (customer success, consulting, solutions, enterprise product or similar process and system strategy roles), customers see you as a valuable extension of their team\n \n - You have thoughts on how modern businesses should operate, including where inefficiencies hide and how automation + AI unlock leverage.\n \n - You can operate across audiences, from executive sponsors to execution teams running sprint-style projects.\n\n - You connect business goals to product solutions\n \n - You’re skilled at discovering what customers actually need (not just what they say),\n \n - You communicate automation value in terms of ROI, efficiency, scalability, and risk reduction\n \n - You think in systems, logic, and orchestration frameworks, but don’t get bogged down in technical details.\n \n - You own the outcome, project managing stakeholders internally (TAM, product, support) and externally (customer execution teams, Line of Business Leaders) to deliver realized, quantifiable value.\n\n - You’re an exceptional communicator\n \n - You communicate strategy and insights with clarity, empathy, and precision.\n \n - You know when to use async vs. live to balance ideal outcomes and speed, employing Slack, email, workshops, executive briefings, texts, and standups.\n \n - You leverage automation and AI yourself to execute with clarity, speed, and alignment..\n\n - Data guides your decisions.\n \n - You interpret usage patterns, account signals, and customer behavior to inform strategy.\n \n - You collaborate with data science and RevOps to shape MVP → mature data products and workflows.\n \n - You combine early data signals with strong first principles thinking to make decisions and evaluate progress.\n\n - You embody our cultural anchors\n \n - You lead customer engagements with clarity, dependability, approachable expertise, focusing on delivery meaningful value.\n \n - Internally you exercise good judgement and demonstrate our values of collaboration with purpose, accountability, recognition.\n\n\n\n\nWHAT YOU’LL DO\n\n - Guide Customers’ Automation Strategy\n \n - Build deep relationships that uncover goals, challenges, and priorities.\n \n - Advise on automation governance, best practices, and cross-functional program structure, process and design.\n \n - Help customers set goals and adopt AI-orchestrated processes across lines of business.\n\n - Discover and Deploy High-Value Use Cases\n \n - Identify impactful automation opportunities through exec alignment, influencer mapping, and citizen-developer input.\n \n - Work with customer stakeholders, SAs and TAMs to co-design implementation patterns that ensure scalability and long-term success.\n \n - Translate business problems into orchestration strategies that deliver measurable value.\n \n - Capture the prior state and descriptive metrics that help you quantify the impact of the work.\n\n - Drive Customer Outcomes\n \n - Demonstrate ROI and unlock new value paths through expanded automation usage.\n \n - Accelerate renewal and expansion by deepening customer maturity and outcomes.\n\n - Collaborate Across Zapier\n \n - Partner with Sales, Support, Product, and others to deliver a unified customer experience.\n \n - Share insights that influence roadmap decisions, positioning and GTM strategy\n\n - Build a World-Class Program\n \n - Help scale the methodologies, frameworks, and assets that define automation strategy at Zapier.\n \n - Do the best work of your life as we build Zapier for Enterprise from a subset of the business to the default choice of enterprises globally\n\n\n\n\nHOW TO APPLY\n\nAt Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We’re looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.\n\n\nEducation is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.\nAfter you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!\n\n\nZapier is an equal-opportunity employer and we’re excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone’s identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct https://zapier.com/jobs/zapier-code-of-conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.\nZapier prioritizes the security of our customers’ information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here https://zapier.com/legal/data-privacy.\n\n\nZapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.\n\n\n\n\nAPPLICATION DEADLINE:\n\nThe anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.\n\nEven though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0 for a list of countries where we currently cannot have Zapiens permanently working."},{"id":"6948a0e6-a580-4e9d-b109-20652d9a1507","title":"Software Engineer, Release Engineering","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"India","secondaryLocations":[],"publishedAt":"2026-06-30T21:39:45.510+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":null,"jobUrl":"https://jobs.ashbyhq.com/zapier/6948a0e6-a580-4e9d-b109-20652d9a1507","applyUrl":"https://jobs.ashbyhq.com/zapier/6948a0e6-a580-4e9d-b109-20652d9a1507/application","descriptionHtml":"At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.
Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.
Job Posted: April 27th, 2026
Location: India
Hi there!
I'm Phil Carvalho, and I lead Release Engineering at Zapier. Our team owns the systems that move code from merge to production — CI/CD pipelines, testing infrastructure, release orchestration, and the golden paths every engineer at Zapier relies on. I'm excited to hire a Senior Software Engineer (L4) to work on the systems that make every engineer at Zapier faster and safer.
This role sits at the intersection of software engineering and platform engineering. You'll build backend services and internal tools, but you'll also own CI/CD pipelines, release tooling, and delivery infrastructure. We're looking for engineers who write production code AND deeply understand how that code gets built, tested, and shipped.
This team is being built in the India timezone to operate independently, on top of the platform foundation provided by our SREs in cloud/infra. Our charter is the software layer of delivery. As Zapier scales its enterprise capabilities and integrates AI more deeply into the development lifecycle, the reliability and speed of our delivery systems becomes a direct lever on how fast the company can ship.
You build software and you understand how it gets shipped. You can write a production service end-to-end, and you can also diagnose why a CI pipeline is slow or a test suite is flaky.
You have real depth in CI/CD systems, testing strategy, and release orchestration — not just as a user, but as someone who has built or meaningfully improved these systems.
You have hands-on experience with platform tools such as GitLab CI, Kubernetes, Docker, ArgoCD, Terraform, or similar. You don't just use these tools — you build and improve the systems around them.
You take loosely defined problems and drive them to production, writing design docs, defining success criteria, and following through on rollout and measurement without being told to.
You think in systems, not components, and design solutions with downstream users, second-order effects, and long-term maintainability in mind — the engineers depending on your systems are your first-class users.
You have strong backend or fullstack engineering fundamentals and have built and operated production APIs and services at scale (TypeScript, Node.js, Python, or equivalent).
You are comfortable making pragmatic technical decisions under uncertainty and can articulate your reasoning clearly.
You use AI tools actively in your engineering workflow and think critically about where they add value versus where you need to validate outputs carefully.
You collaborate effectively across teams in an async-first environment, aligning stakeholders and communicating tradeoffs without losing momentum.
You raise the bar around you through code review, design feedback, and contributing to team practices and standards.
Level Expectations
L4 — Senior Software Engineer You go beyond your own tasks. You lead technical design for projects, especially those involving CI/CD systems, release orchestration, or cross-team platform dependencies. You define and break down work, helping others execute effectively. When issues arise in pipelines or release systems, you assess impact, coordinate responses, and drive long-term improvements. You create reusable patterns and golden paths that other engineers adopt. You mentor engineers and identify recurring problems that inform roadmap-level improvements.
Note: Final leveling is determined during the interview process and aligned with Zapier's leveling framework.
Design, build, and operate the CI/CD systems, release orchestration, and testing infrastructure that every Zapier engineer depends on.
Define and evolve the golden paths for how code gets built, tested, and shipped at Zapier.
Own end-to-end delivery of complex initiatives, from design doc through rollout and impact measurement.
Build internal tooling and APIs that make Zapier engineers more effective and reduce time from merge to production.
Debug complex production issues across pipelines and release systems, participate in incident response, and drive systemic improvements.
Lead technical design discussions and write clear documentation that influences decisions across teams.
Mentor engineers on the team and raise the technical bar through code reviews, design feedback, and knowledge sharing.
Partner with the cloud/infra SRE team on the boundary between platform foundation and the delivery layer on top of it.
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
","descriptionPlain":"AI AT ZAPIER\n\nAt Zapier https://zapier.com/about, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.\n\nCheck out our guidance on How to Collaborate with AI During Zapier’s Hiring Process https://zapier.com/l/jobs/ai-at-zapier, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.\n\n \n\nJob Posted: April 27th, 2026\nLocation: India\n\n\n\nHi there!\n\nI'm Phil Carvalho, and I lead Release Engineering at Zapier. Our team owns the systems that move code from merge to production — CI/CD pipelines, testing infrastructure, release orchestration, and the golden paths every engineer at Zapier relies on. I'm excited to hire a Senior Software Engineer (L4) to work on the systems that make every engineer at Zapier faster and safer.\n\nThis role sits at the intersection of software engineering and platform engineering. You'll build backend services and internal tools, but you'll also own CI/CD pipelines, release tooling, and delivery infrastructure. We're looking for engineers who write production code AND deeply understand how that code gets built, tested, and shipped.\n\nThis team is being built in the India timezone to operate independently, on top of the platform foundation provided by our SREs in cloud/infra. Our charter is the software layer of delivery. As Zapier scales its enterprise capabilities and integrates AI more deeply into the development lifecycle, the reliability and speed of our delivery systems becomes a direct lever on how fast the company can ship.\n\n\n\n\nABOUT YOU\n\n - You build software and you understand how it gets shipped. You can write a production service end-to-end, and you can also diagnose why a CI pipeline is slow or a test suite is flaky.\n\n - You have real depth in CI/CD systems, testing strategy, and release orchestration — not just as a user, but as someone who has built or meaningfully improved these systems.\n\n - You have hands-on experience with platform tools such as GitLab CI, Kubernetes, Docker, ArgoCD, Terraform, or similar. You don't just use these tools — you build and improve the systems around them.\n\n - You take loosely defined problems and drive them to production, writing design docs, defining success criteria, and following through on rollout and measurement without being told to.\n\n - You think in systems, not components, and design solutions with downstream users, second-order effects, and long-term maintainability in mind — the engineers depending on your systems are your first-class users.\n\n - You have strong backend or fullstack engineering fundamentals and have built and operated production APIs and services at scale (TypeScript, Node.js, Python, or equivalent).\n\n - You are comfortable making pragmatic technical decisions under uncertainty and can articulate your reasoning clearly.\n\n - You use AI tools actively in your engineering workflow and think critically about where they add value versus where you need to validate outputs carefully.\n\n - You collaborate effectively across teams in an async-first environment, aligning stakeholders and communicating tradeoffs without losing momentum.\n\n - You raise the bar around you through code review, design feedback, and contributing to team practices and standards.\n\nLevel Expectations\n\nL4 — Senior Software Engineer You go beyond your own tasks. You lead technical design for projects, especially those involving CI/CD systems, release orchestration, or cross-team platform dependencies. You define and break down work, helping others execute effectively. When issues arise in pipelines or release systems, you assess impact, coordinate responses, and drive long-term improvements. You create reusable patterns and golden paths that other engineers adopt. You mentor engineers and identify recurring problems that inform roadmap-level improvements.\n\nNote: Final leveling is determined during the interview process and aligned with Zapier's leveling framework.\n\n\n\n\nTHINGS YOU'LL DO\n\n - Design, build, and operate the CI/CD systems, release orchestration, and testing infrastructure that every Zapier engineer depends on.\n\n - Define and evolve the golden paths for how code gets built, tested, and shipped at Zapier.\n\n - Own end-to-end delivery of complex initiatives, from design doc through rollout and impact measurement.\n\n - Build internal tooling and APIs that make Zapier engineers more effective and reduce time from merge to production.\n\n - Debug complex production issues across pipelines and release systems, participate in incident response, and drive systemic improvements.\n\n - Lead technical design discussions and write clear documentation that influences decisions across teams.\n\n - Mentor engineers on the team and raise the technical bar through code reviews, design feedback, and knowledge sharing.\n\n - Partner with the cloud/infra SRE team on the boundary between platform foundation and the delivery layer on top of it.\n\n\n\n\nAPPLICATION DEADLINE:\n\nThe anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.\n\nEven though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0 for a list of countries where we currently cannot have Zapiens permanently working."},{"id":"38434b88-086c-424b-8d18-8d006e0b71b8","title":"Engineer, Applied AI","department":"Data","team":"Data","employmentType":"FullTime","location":"NAMER","secondaryLocations":[{"location":"EMEA","address":{"postalAddress":{}}}],"publishedAt":"2026-06-30T21:44:34.478+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/zapier/38434b88-086c-424b-8d18-8d006e0b71b8","applyUrl":"https://jobs.ashbyhq.com/zapier/38434b88-086c-424b-8d18-8d006e0b71b8/application","descriptionHtml":"At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.
Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.
Hi there!
Are you excited about building the platform that makes AI and machine learning development faster, safer, and more reliable across an entire company? We’re thrilled to invite you to join Zapier’s AI Platform team as an Applied AI Engineer!
As a key member of this team, you’ll help build and evolve the shared infrastructure that powers AI and ML development across Zapier. The AI Platform team owns the common foundations that product and engineering teams rely on when building with machine learning and generative AI - including systems like our LLM proxy server, observability tooling, and ML Ops platform capabilities.
This is a highly leveraged role. Rather than building a single end-user feature, you’ll create the core systems, tooling, and standards that many teams use as their baseline for shipping intelligent products and internal AI-powered workflows. You’ll work at the intersection of platform engineering, applied AI, and developer experience to make it easier for teams across Zapier to build with LLMs and ML systems in a scalable, secure, and production-ready way.
Your work will focus heavily on LLM Ops and ML Ops: improving how models are accessed, monitored, evaluated, deployed, governed, and operated in production. You’ll help define the paved road for teams building with AI at Zapier.
If you’re passionate about large language models, machine learning systems, developer platforms, and building tools that help other engineers move faster, we’d love to meet you!
If you’re interested in advancing your career at a fast-growing, profitable, impact-driven company, then read on…
Even though our job description may seem like we're looking for a specific candidate, the role inevitably ends up tailored to the person who applies and joins. Regardless of how well you feel you fit our description, we encourage you to apply if you meet these criteria:
You have 4+ years of experience in software engineering, including experience building and operating production AI/ML systems. You bring solid engineering fundamentals, good communication skills, and a desire to build reliable systems that others can depend on.
You have at least 1 year of experience in LLM Ops, ML Ops, or adjacent platform/infrastructure work. You’re interested in the practical challenges of operating these systems, including reliability, performance, safety, and cost.
You have experience contributing to backend systems, developer tooling, internal platforms, or infrastructure that supports other engineers. You enjoy simplifying complex workflows and improving how teams build and ship software.
You have experience of working through the full lifecycle of building, testing, deploying, and scaling ML/ LLM architectures.
You are thoughtful about engineering trade-offs and are developing a strong understanding of how to balance reliability, latency, cost, quality, and maintainability in production systems.
You enjoy working collaboratively and learning from others. You’re excited to partner with more senior engineers and cross-functional teams to build reusable platform capabilities that make AI and ML development easier across the company.
You embody our values. At Zapier, our values are at the heart of how we work together and how we think about our customers. In our remote setting, they help develop trust and ensure we work and collaborate to democratize automation.
Contribute to shared AI Platform capabilities that support teams building with machine learning and generative AI across Zapier.
You will work mostly in TypeScript & Python. Experience isn’t strictly required, but it is a big plus. Comfort with typed languages and modern backend practices is a must.
Help develop and maintain core services such as our LLM proxy server, platform APIs, and reusable tooling that standardize how teams access and operate models in production.
Build and improve parts of our LLM Ops and ML Ops stack, including observability, monitoring, evaluation workflows, and operational tooling.
Help design and implement systems that improve the performance, reliability, safety, and cost efficiency of AI-powered experiences.
Collaborate closely with engineers across product, infra, and data teams to ensure our AI components are reusable, well-documented, and easy to adopt company-wide.
Evaluate emerging tools, models, and patterns in the AI ecosystem, and help determine which ones should be incorporated into Zapier’s shared platform.
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
","descriptionPlain":"AI AT ZAPIER\n\nAt Zapier https://zapier.com/about, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.\n\nCheck out our guidance on How to Collaborate with AI During Zapier’s Hiring Process https://zapier.com/l/jobs/ai-at-zapier, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.\n\n \n\nHi there!\n\nAre you excited about building the platform that makes AI and machine learning development faster, safer, and more reliable across an entire company? We’re thrilled to invite you to join Zapier’s AI Platform team as an Applied AI Engineer!\n\nAs a key member of this team, you’ll help build and evolve the shared infrastructure that powers AI and ML development across Zapier. The AI Platform team owns the common foundations that product and engineering teams rely on when building with machine learning and generative AI - including systems like our LLM proxy server, observability tooling, and ML Ops platform capabilities.\n\nThis is a highly leveraged role. Rather than building a single end-user feature, you’ll create the core systems, tooling, and standards that many teams use as their baseline for shipping intelligent products and internal AI-powered workflows. You’ll work at the intersection of platform engineering, applied AI, and developer experience to make it easier for teams across Zapier to build with LLMs and ML systems in a scalable, secure, and production-ready way.\n\nYour work will focus heavily on LLM Ops and ML Ops: improving how models are accessed, monitored, evaluated, deployed, governed, and operated in production. You’ll help define the paved road for teams building with AI at Zapier.\n\nIf you’re passionate about large language models, machine learning systems, developer platforms, and building tools that help other engineers move faster, we’d love to meet you!\n\nIf you’re interested in advancing your career at a fast-growing, profitable, impact-driven company, then read on…\n\n - Our Commitment to Applicants https://zapier.com/jobs/our-commitment-to-applicants/\n\n - Culture and Values at Zapier https://zapier.com/jobs/culture-and-values-at-zapier/\n\n - Zapier Guide to Remote Work https://zapier.com/learn/remote-work/\n\n - Zapier Code of Conduct https://zapier.com/jobs/zapier-code-of-conduct/\n\n - Diversity and Inclusivity at Zapier https://zapier.com/jobs/working-on-diversity-and-inclusivity/\n\nEven though our job description may seem like we're looking for a specific candidate, the role inevitably ends up tailored to the person who applies and joins. Regardless of how well you feel you fit our description, we encourage you to apply if you meet these criteria:\n\n\n\n\nABOUT YOU\n\nYou have 4+ years of experience in software engineering, including experience building and operating production AI/ML systems. You bring solid engineering fundamentals, good communication skills, and a desire to build reliable systems that others can depend on.\n\nYou have at least 1 year of experience in LLM Ops, ML Ops, or adjacent platform/infrastructure work. You’re interested in the practical challenges of operating these systems, including reliability, performance, safety, and cost.\n\nYou have experience contributing to backend systems, developer tooling, internal platforms, or infrastructure that supports other engineers. You enjoy simplifying complex workflows and improving how teams build and ship software.\n\nYou have experience of working through the full lifecycle of building, testing, deploying, and scaling ML/ LLM architectures.\n\nYou are thoughtful about engineering trade-offs and are developing a strong understanding of how to balance reliability, latency, cost, quality, and maintainability in production systems.\n\nYou enjoy working collaboratively and learning from others. You’re excited to partner with more senior engineers and cross-functional teams to build reusable platform capabilities that make AI and ML development easier across the company.\n\nYou embody our values. At Zapier, our values https://zapier.com/jobs/culture-and-values-at-zapier are at the heart of how we work together and how we think about our customers. In our remote setting, they help develop trust and ensure we work and collaborate to democratize automation.\n\n\n\n\nTHINGS YOU’LL DO\n\n - Contribute to shared AI Platform capabilities that support teams building with machine learning and generative AI across Zapier.\n\n - You will work mostly in TypeScript & Python. Experience isn’t strictly required, but it is a big plus. Comfort with typed languages and modern backend practices is a must.\n\n - Help develop and maintain core services such as our LLM proxy server, platform APIs, and reusable tooling that standardize how teams access and operate models in production.\n\n - Build and improve parts of our LLM Ops and ML Ops stack, including observability, monitoring, evaluation workflows, and operational tooling.\n\n - Help design and implement systems that improve the performance, reliability, safety, and cost efficiency of AI-powered experiences.\n\n - Collaborate closely with engineers across product, infra, and data teams to ensure our AI components are reusable, well-documented, and easy to adopt company-wide.\n\n - Evaluate emerging tools, models, and patterns in the AI ecosystem, and help determine which ones should be incorporated into Zapier’s shared platform.\n\n \n\n\n\n\nAPPLICATION DEADLINE:\n\nThe anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.\n\nEven though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0 for a list of countries where we currently cannot have Zapiens permanently working."},{"id":"1767482d-de23-460c-80eb-6d0a3caa72ab","title":"Staff Backend Engineer, Revenue","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"NAMER","secondaryLocations":[{"location":"APAC","address":{"postalAddress":{}}},{"location":"EMEA","address":{"postalAddress":{}}}],"publishedAt":"2026-06-30T21:30:07.895+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/zapier/1767482d-de23-460c-80eb-6d0a3caa72ab","applyUrl":"https://jobs.ashbyhq.com/zapier/1767482d-de23-460c-80eb-6d0a3caa72ab/application","descriptionHtml":"At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.
Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.
Job Posted: April 29, 2026
Updated: June 19, 2026
Location: Americas - North, Central and South America, EMEA, APAC
Zapier's mission is to make automation work for everyone. That mission is funded by revenue — and every dollar of it flows through Revenue Zone. We build and operate the infrastructure behind billing, subscriptions, payments, pricing, entitlements, and checkout across everything Zapier ships: self-serve plans, enterprise contracts, and ecosystem offerings. When a customer upgrades, renews, changes plans, or pays an invoice, our systems make it happen — correctly, instantly, and at scale.
We're hiring a Staff Engineer to own the technical vision and long-term architecture for Revenue Zone. You'll define the pricing primitives, service boundaries, and data models that let Zapier ship pricing and packaging changes in days instead of months — while keeping every dollar accounted for accurately. That means designing the framework and abstractions product teams plug into so they can launch new SKUs without becoming billing experts, building configuration-driven infrastructure for pricing experimentation, and ensuring the platform evolves without foundational rewrites.
This is production-critical, finance-grade infrastructure where correctness is non-negotiable. You'll drive alignment across teams in a space defined by high ambiguity and competing constraints, working closely with Product, Engineering, Finance, and Sales. The role is particularly exciting because decisions here ripple across Zapier — shaping how the company monetizes its next phase of growth.
Proven engineering impact: You've driven outcomes in complex, production systems at scale — shipping projects that delivered measurable improvements in environments where requirements shifted under you. You separate essential from accidental complexity, make tradeoffs explicit, and use data to inform decisions without becoming paralyzed by it. Many strong candidates have 8+ years of experience, but we hire for impact and capability, not tenure.
Billing/payments/monetization domain experience: You bring strong domain knowledge in billing systems, subscription management, payment processing, or financial platforms. You understand metered billing, pricing models, entitlements, revenue recognition, and the operational complexity of supporting enterprise customers. You know that billing isn't just a backend problem — it touches sales, finance, support, and product, and you've navigated that reality.
API, platform, and performance expertise: You've designed and built APIs that serve multiple consumers — internal teams, external partners, and user-facing products — and you know how to evolve systems without breaking existing integrations. You have a track record of identifying and resolving performance bottlenecks through profiling, caching, database optimization, and delivering measurable improvements that impact user experience and conversion.
Outcome-driven and customer-focused: You care deeply about the problems our customers are trying to solve and define success by the results they achieve — not the elegance of the technical solution. You fall in love with the problem, not your first implementation, and are willing to rethink or pivot when it better serves the customer and the business.
Cross-team leadership and proactive ownership: You've led technical initiatives that span multiple teams and operate with end-to-end ownership. You gather requirements, surface risks early, align stakeholders, and drive ambiguous problems through to measurable outcomes. You're a trusted partner to Engineering, Product, and Design leadership — helping shape roadmaps, translating business strategy into technical direction, and amplifying other engineers by raising standards and building durable foundations that create leverage across teams.
AI fluency: You use AI coding tools as a regular part of your workflow and have a point of view on where they accelerate delivery and where human judgment is non-negotiable. In a high-correctness domain like payments and billing, you know the difference between automating boilerplate and trusting AI with revenue logic — and you bring that judgment to the engineers you work with.
Comfort with complexity: You're at home in large, mature codebases — you know how to navigate a monolith, find the right leverage points, and make meaningful progress without waiting for a clean slate.
Serve as a technical leader within the Revenue Zone: You’ll operate as part of the zone’s leadership team, partnering closely with Engineering, Product, and Design to shape strategy and roadmap decisions. You’ll translate business context into technical direction—and ensure engineering tradeoffs are clearly understood at the business level.
Shape the long-term platform vision: You’ll define and evolve the architectural direction of the Revenue Zone, balancing near-term delivery with long-term durability, extensibility, and operational excellence.
Lead high-impact technical initiatives: You’ll drive the strategic evolution of our monetization platform—decoupling billing from account systems, clarifying system boundaries, and consolidating pricing infrastructure. You’ll build flexible, configurable foundations that enable fast Pricing and Packaging experimentation and seamless launch moments across the customer lifecycle, while supporting clean, reliable data for Finance and Pricing & Packaging.
Own and strengthen revenue-critical systems: You’ll be responsible for systems across the Revenue Zone—Billing, Pricing, Payments, Checkout, and Entitlements—ensuring they are resilient, observable, and correct. You’ll raise the bar on proactive detection, safe rollback mechanisms, and revenue accuracy—catching issues before customers do. You’ll systematically reduce structural and technical debt, eliminate recurring operational pain points, and strengthen architectural foundations to prevent revenue-impacting incidents before they emerge.
Guide high-impact technical decisions: You’ll influence API design, data modeling, caching strategies, and system architecture—optimizing for scalability, developer experience, and rapid pricing and packaging iteration.
Partner deeply across Zapier: You’ll collaborate closely with Pricing & Packaging, Product, and Design teams to drive ARR growth and craft seamless, intuitive, and lovable monetization journeys for self-serve, enterprise, and ecosystem customers. You’ll also work with Support and Operations to ensure robust admin tooling and exceptional customer experiences across upgrades, billing changes, and subscription management.
Drive measurable improvements: You’ll identify performance bottlenecks and deliver optimizations that show up in the metrics—reduced latency, improved reliability, stronger customer experiences, and improved conversion and retention.
Mentor engineers and raise the technical bar: You’ll share patterns and tooling, conduct thoughtful code reviews, and grow engineering capability across the zone. You’ll be a go-to resource for engineers tackling complex monetization and platform challenges.
Champion documentation and developer experience: You’ll ensure our systems are well-documented and easy to adopt, reducing friction and accelerating development across the organization.
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
","descriptionPlain":"AI AT ZAPIER\n\nAt Zapier https://zapier.com/about, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.\n\nCheck out our guidance on How to Collaborate with AI During Zapier’s Hiring Process https://zapier.com/l/jobs/ai-at-zapier, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.\n\n \n\nJob Posted: April 29, 2026\n\nUpdated: June 19, 2026\n\nLocation: Americas - North, Central and South America, EMEA, APAC\n\n\n\n\nHI THERE!\n\nZapier's mission is to make automation work for everyone. That mission is funded by revenue — and every dollar of it flows through Revenue Zone. We build and operate the infrastructure behind billing, subscriptions, payments, pricing, entitlements, and checkout across everything Zapier ships: self-serve plans, enterprise contracts, and ecosystem offerings. When a customer upgrades, renews, changes plans, or pays an invoice, our systems make it happen — correctly, instantly, and at scale.\n\nWe're hiring a Staff Engineer to own the technical vision and long-term architecture for Revenue Zone. You'll define the pricing primitives, service boundaries, and data models that let Zapier ship pricing and packaging changes in days instead of months — while keeping every dollar accounted for accurately. That means designing the framework and abstractions product teams plug into so they can launch new SKUs without becoming billing experts, building configuration-driven infrastructure for pricing experimentation, and ensuring the platform evolves without foundational rewrites.\n\nThis is production-critical, finance-grade infrastructure where correctness is non-negotiable. You'll drive alignment across teams in a space defined by high ambiguity and competing constraints, working closely with Product, Engineering, Finance, and Sales. The role is particularly exciting because decisions here ripple across Zapier — shaping how the company monetizes its next phase of growth.\n\n - Our Commitment to Applicants https://zapier.com/jobs/our-commitment-to-applicants/\n\n - Culture and Values at Zapier https://zapier.com/jobs/culture-and-values-at-zapier/\n\n - Zapier Guide to Remote Work https://zapier.com/learn/remote-work/\n\n - Zapier Code of Conduct https://zapier.com/jobs/zapier-code-of-conduct/\n\n - Diversity and Inclusivity at Zapier https://zapier.com/jobs/working-on-diversity-and-inclusivity/\n\n\n\n\nABOUT YOU\n\n - Proven engineering impact: You've driven outcomes in complex, production systems at scale — shipping projects that delivered measurable improvements in environments where requirements shifted under you. You separate essential from accidental complexity, make tradeoffs explicit, and use data to inform decisions without becoming paralyzed by it. Many strong candidates have 8+ years of experience, but we hire for impact and capability, not tenure.\n\n - Billing/payments/monetization domain experience: You bring strong domain knowledge in billing systems, subscription management, payment processing, or financial platforms. You understand metered billing, pricing models, entitlements, revenue recognition, and the operational complexity of supporting enterprise customers. You know that billing isn't just a backend problem — it touches sales, finance, support, and product, and you've navigated that reality.\n\n - API, platform, and performance expertise: You've designed and built APIs that serve multiple consumers — internal teams, external partners, and user-facing products — and you know how to evolve systems without breaking existing integrations. You have a track record of identifying and resolving performance bottlenecks through profiling, caching, database optimization, and delivering measurable improvements that impact user experience and conversion.\n\n - Outcome-driven and customer-focused: You care deeply about the problems our customers are trying to solve and define success by the results they achieve — not the elegance of the technical solution. You fall in love with the problem, not your first implementation, and are willing to rethink or pivot when it better serves the customer and the business.\n\n - Cross-team leadership and proactive ownership: You've led technical initiatives that span multiple teams and operate with end-to-end ownership. You gather requirements, surface risks early, align stakeholders, and drive ambiguous problems through to measurable outcomes. You're a trusted partner to Engineering, Product, and Design leadership — helping shape roadmaps, translating business strategy into technical direction, and amplifying other engineers by raising standards and building durable foundations that create leverage across teams.\n\n - AI fluency: You use AI coding tools as a regular part of your workflow and have a point of view on where they accelerate delivery and where human judgment is non-negotiable. In a high-correctness domain like payments and billing, you know the difference between automating boilerplate and trusting AI with revenue logic — and you bring that judgment to the engineers you work with.\n\n - Comfort with complexity: You're at home in large, mature codebases — you know how to navigate a monolith, find the right leverage points, and make meaningful progress without waiting for a clean slate.\n\n\n\n\nTHINGS YOU’LL DO\n\n - Serve as a technical leader within the Revenue Zone: You’ll operate as part of the zone’s leadership team, partnering closely with Engineering, Product, and Design to shape strategy and roadmap decisions. You’ll translate business context into technical direction—and ensure engineering tradeoffs are clearly understood at the business level.\n\n - Shape the long-term platform vision: You’ll define and evolve the architectural direction of the Revenue Zone, balancing near-term delivery with long-term durability, extensibility, and operational excellence.\n\n - Lead high-impact technical initiatives: You’ll drive the strategic evolution of our monetization platform—decoupling billing from account systems, clarifying system boundaries, and consolidating pricing infrastructure. You’ll build flexible, configurable foundations that enable fast Pricing and Packaging experimentation and seamless launch moments across the customer lifecycle, while supporting clean, reliable data for Finance and Pricing & Packaging.\n\n - Own and strengthen revenue-critical systems: You’ll be responsible for systems across the Revenue Zone—Billing, Pricing, Payments, Checkout, and Entitlements—ensuring they are resilient, observable, and correct. You’ll raise the bar on proactive detection, safe rollback mechanisms, and revenue accuracy—catching issues before customers do. You’ll systematically reduce structural and technical debt, eliminate recurring operational pain points, and strengthen architectural foundations to prevent revenue-impacting incidents before they emerge.\n\n - Guide high-impact technical decisions: You’ll influence API design, data modeling, caching strategies, and system architecture—optimizing for scalability, developer experience, and rapid pricing and packaging iteration.\n\n - Partner deeply across Zapier: You’ll collaborate closely with Pricing & Packaging, Product, and Design teams to drive ARR growth and craft seamless, intuitive, and lovable monetization journeys for self-serve, enterprise, and ecosystem customers. You’ll also work with Support and Operations to ensure robust admin tooling and exceptional customer experiences across upgrades, billing changes, and subscription management.\n\n - Drive measurable improvements: You’ll identify performance bottlenecks and deliver optimizations that show up in the metrics—reduced latency, improved reliability, stronger customer experiences, and improved conversion and retention.\n\n - Mentor engineers and raise the technical bar: You’ll share patterns and tooling, conduct thoughtful code reviews, and grow engineering capability across the zone. You’ll be a go-to resource for engineers tackling complex monetization and platform challenges.\n\n - Champion documentation and developer experience: You’ll ensure our systems are well-documented and easy to adopt, reducing friction and accelerating development across the organization.\n\n\n\n\nAPPLICATION DEADLINE:\n\nThe anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.\n\nEven though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0 for a list of countries where we currently cannot have Zapiens permanently working."},{"id":"283b909d-c5b0-4d78-844c-7b25a7d5faf7","title":"Demand Generation Manager","department":"Campaign Marketing","team":"Campaign Marketing","employmentType":"FullTime","location":"NAMER","secondaryLocations":[],"publishedAt":"2026-07-10T21:40:48.125+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/zapier/283b909d-c5b0-4d78-844c-7b25a7d5faf7","applyUrl":"https://jobs.ashbyhq.com/zapier/283b909d-c5b0-4d78-844c-7b25a7d5faf7/application","descriptionHtml":"At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.
Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.
Job Posted: July 21, 2026
Location: North America
Hi there!
Zapier is hiring an Enterprise Demand Gen Manager to own pipeline generation for our Enterprise segment. You'll build and run multi-channel campaigns that drive monthly pipeline across enterprise companies with complex buying committees.
This role sits at the intersection of product data, sales partnership, and campaign craft. You decide which accounts to target, what great outreach looks like, and how to turn product engagement signals into pipeline. You'll partner directly with Enterprise AEs on account strategy, run experiments weekly, and own full-funnel campaign performance from first touch through closed-won.
You care about the craft of enterprise marketing and the people on the other side of it. You love the moment when account intel, timing, and creativity line up and a campaign actually moves a deal.
About You
You have 5 or more years of B2B marketing experience with a strong focus on enterprise demand gen and outbound, and a track record of hitting pipeline targets
You have a background in in SaaS or automation/integration platforms with experience marketing to enterprise IT, Sales Operations, or RevOps personas
You've run integrated, complex campaigns across digital, events, and partner channels, and you know how to measure impact
You read signals -- product usage, intent, firmographic -- as buyer context, not just filters, and you know how to translate them into timely, relevant outreach.
You run structured experiments -- three or more per week -- and treat misses as data, not failures. You form a hypothesis, test it, and iterate fast
You have built campaigns that Sales actually adopts: sequences, messaging frameworks, and playbooks that scale beyond any individual campaign
You've built and deployed AI-powered workflows that connect tools, automate multi-step processes, and produce measurable impact on your work
You are comfortable with and you've built campaigns for segments without established playbooks
You have hands-on experience with modern outbound engagement platforms (Hubspot, Gong Engage) ABM platforms (Demandbase, 6sense) and enrichment tools (Clay, ZoomInfo, Apollo).
Define and execute signal-led outbound strategy for enterprise accounts: choosing which accounts earn outreach, when, and through which channels.
Build and run multi-channel campaigns across outbound, events, webinars, and digital that drive enterprise pipeline from first touch through closed-won.
Write and refine enterprise outbound messaging aligned to Zapier's AI and automation use cases, across buying committee personas.
Design account-based plays for high-value targets: multi-threading across buying committees, persona-specific outreach, and deal acceleration.
Partner directly with Sales to align campaigns with active deal motion and enable the team with sequences, messaging frameworks, and activation guidance.
Run three or more experiments per week across messaging, channels, offers, and timing, and share learnings that compound across the team.
Design and ship AI-driven workflows that orchestrate tools like agents, LLMs, and enrichment platforms into repeatable systems that elevate outbound quality across campaigns
At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.
Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
","descriptionPlain":"AI AT ZAPIER\n\nAt Zapier https://zapier.com/about, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.\n\nCheck out our guidance on How to Collaborate with AI During Zapier’s Hiring Process https://zapier.com/l/jobs/ai-at-zapier, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.\n\n \n\nJob Posted: July 21, 2026\n\nLocation: North America\n\n\n\nHi there!\n\nZapier is hiring an Enterprise Demand Gen Manager to own pipeline generation for our Enterprise segment. You'll build and run multi-channel campaigns that drive monthly pipeline across enterprise companies with complex buying committees.\n\nThis role sits at the intersection of product data, sales partnership, and campaign craft. You decide which accounts to target, what great outreach looks like, and how to turn product engagement signals into pipeline. You'll partner directly with Enterprise AEs on account strategy, run experiments weekly, and own full-funnel campaign performance from first touch through closed-won.\n\nYou care about the craft of enterprise marketing and the people on the other side of it. You love the moment when account intel, timing, and creativity line up and a campaign actually moves a deal.\n\n - Our Commitment to Applicants https://zapier.com/jobs/our-commitment-to-applicants/\n\n - Culture and Values at Zapier https://zapier.com/jobs/culture-and-values-at-zapier/\n\n - Zapier Guide to Remote Work https://zapier.com/learn/remote-work/\n\n - Zapier Code of Conduct https://zapier.com/jobs/zapier-code-of-conduct/\n\n - Diversity and Inclusivity at Zapier https://zapier.com/jobs/working-on-diversity-and-inclusivity/\n\n\n\n\nAbout You\n\n - You have 5 or more years of B2B marketing experience with a strong focus on enterprise demand gen and outbound, and a track record of hitting pipeline targets\n\n - You have a background in in SaaS or automation/integration platforms with experience marketing to enterprise IT, Sales Operations, or RevOps personas\n\n - You've run integrated, complex campaigns across digital, events, and partner channels, and you know how to measure impact\n\n - You read signals -- product usage, intent, firmographic -- as buyer context, not just filters, and you know how to translate them into timely, relevant outreach.\n\n - You run structured experiments -- three or more per week -- and treat misses as data, not failures. You form a hypothesis, test it, and iterate fast\n\n - You have built campaigns that Sales actually adopts: sequences, messaging frameworks, and playbooks that scale beyond any individual campaign\n\n - You've built and deployed AI-powered workflows that connect tools, automate multi-step processes, and produce measurable impact on your work\n\n - You are comfortable with and you've built campaigns for segments without established playbooks\n\n - You have hands-on experience with modern outbound engagement platforms (Hubspot, Gong Engage) ABM platforms (Demandbase, 6sense) and enrichment tools (Clay, ZoomInfo, Apollo).\n\n\n\n\nTHINGS YOU’LL DO\n\n - Define and execute signal-led outbound strategy for enterprise accounts: choosing which accounts earn outreach, when, and through which channels.\n\n - Build and run multi-channel campaigns across outbound, events, webinars, and digital that drive enterprise pipeline from first touch through closed-won.\n\n - Write and refine enterprise outbound messaging aligned to Zapier's AI and automation use cases, across buying committee personas.\n\n - Design account-based plays for high-value targets: multi-threading across buying committees, persona-specific outreach, and deal acceleration.\n\n - Partner directly with Sales to align campaigns with active deal motion and enable the team with sequences, messaging frameworks, and activation guidance.\n\n - Run three or more experiments per week across messaging, channels, offers, and timing, and share learnings that compound across the team.\n\n - Design and ship AI-driven workflows that orchestrate tools like agents, LLMs, and enrichment platforms into repeatable systems that elevate outbound quality across campaigns\n \n \n\n\nHOW TO APPLY\n\nAt Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.\n\nEducation is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.\n\nAfter you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!\n\nZapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct https://zapier.com/jobs/zapier-code-of-conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.\n\nZapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here https://zapier.com/legal/data-privacy.\n\nZapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.\n\n\n\n\n\n\nAPPLICATION DEADLINE:\n\nThe anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.\n\nEven though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0 for a list of countries where we currently cannot have Zapiens permanently working."},{"id":"5769d1df-08ad-40f4-9dd6-2626b47c611c","title":"Sr. Manager, Strategic Finance, Self Serve & New Products","department":"Finance","team":"Finance","employmentType":"FullTime","location":"NAMER","secondaryLocations":[],"publishedAt":"2026-06-30T21:47:55.930+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/zapier/5769d1df-08ad-40f4-9dd6-2626b47c611c","applyUrl":"https://jobs.ashbyhq.com/zapier/5769d1df-08ad-40f4-9dd6-2626b47c611c/application","descriptionHtml":"At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.
Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.
Job Posted: 6/30/2026
Location: Americas
Hi there!
We're looking for a Sr. Manager, Strategic Finance - Self Serve and New Products to play a pivotal role in shaping the future of Zapier's self-serve and new products businesses. This is a high-impact individual contributor role with the unique opportunity to drive top-line forecasting, planning, and analysis for one of the most important parts of our business.
You’ll report to the Head of Strategic Finance and partner closely with product, marketing, and finance leadership. You’ll own revenue models, build analytical infrastructure, and drive insights that give you exposure to the executive team. If you're looking for a high-impact role with broad exposure across the business, this is it.
You have 6-8+ years of experience in FP&A, strategic finance, or a related analytical role, ideally at a product-led or self-serve SaaS company.
You deeply understand the dynamics of a self-serve business: churn, contraction, expansion, net new revenue, and the full funnel from visitor to signup to paid conversion to upgrade.
You've operated effectively in environments where ownership is distributed. You know how to build relationships and drive alignment across product, marketing, engineering, and finance.
You're comfortable with ambiguity and energized by building something from scratch, new processes, new analyses, new ways of looking at the business.
You're a strong communicator who can translate complex analysis into clear recommendations for both finance leadership and cross-functional business partners.
You have good judgment and a bias toward surfacing issues and opportunities proactively, not waiting to be asked.
You use AI in your work today — not occasionally, but as part of how you operate at a high level. You can point to workflows you’ve built, how your approach has evolved through iteration, and the impact on quality, efficiency, and experience — while intentionally applying AI for the right outcomes, setting a high bar for outputs, and taking ownership of what ships.
Serve as the dedicated finance partner for Zapier's self-serve business, working across the Chief Product Officer, SVP of Marketing, and CFO to bring a unified financial perspective to a business that spans multiple functions.
Build and own the forecasting, reporting, and analytical infrastructure for self-serve, this is largely net-new work, so you'll be defining what good looks like.
Analyze the self-serve funnel end-to-end: from top-of-funnel acquisition through activation, conversion, expansion, and retention. Identify where the business is leaking value and where the biggest opportunities are.
Own self-serve unit economics and provide perspective on key levers, pricing, packaging, churn reduction, and growth investments.
Use tools to self-serve data and build analyses that drive decisions, rather than relying on pre-built reports.
Proactively surface trends, risks, and opportunities to senior leadership. Don't wait for someone to ask the question, be the person who sees the issue first.
Partner with product and engineering teams to understand how product changes impact financial outcomes, and bring a financial lens to product investment decisions.
At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.
Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
","descriptionPlain":"AI AT ZAPIER\n\nAt Zapier https://zapier.com/about, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.\n\nCheck out our guidance on How to Collaborate with AI During Zapier’s Hiring Process https://zapier.com/l/jobs/ai-at-zapier, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.\n\n \n\nJob Posted: 6/30/2026\n\nLocation: Americas\n\n\n\nHi there!\n\nWe're looking for a Sr. Manager, Strategic Finance - Self Serve and New Products to play a pivotal role in shaping the future of Zapier's self-serve and new products businesses. This is a high-impact individual contributor role with the unique opportunity to drive top-line forecasting, planning, and analysis for one of the most important parts of our business.\n\nYou’ll report to the Head of Strategic Finance and partner closely with product, marketing, and finance leadership. You’ll own revenue models, build analytical infrastructure, and drive insights that give you exposure to the executive team. If you're looking for a high-impact role with broad exposure across the business, this is it.\n\n - Our Commitment to Applicants https://zapier.com/jobs/our-commitment-to-applicants/\n\n - Culture and Values at Zapier https://zapier.com/jobs/culture-and-values-at-zapier/\n\n - Zapier Guide to Remote Work https://zapier.com/learn/remote-work/\n\n - Zapier Code of Conduct https://zapier.com/jobs/zapier-code-of-conduct/\n\n - Diversity and Inclusivity at Zapier https://zapier.com/jobs/working-on-diversity-and-inclusivity/\n\n\n\n\nABOUT YOU\n\n - You have 6-8+ years of experience in FP&A, strategic finance, or a related analytical role, ideally at a product-led or self-serve SaaS company.\n\n - You deeply understand the dynamics of a self-serve business: churn, contraction, expansion, net new revenue, and the full funnel from visitor to signup to paid conversion to upgrade.\n\n - You've operated effectively in environments where ownership is distributed. You know how to build relationships and drive alignment across product, marketing, engineering, and finance.\n\n - You're comfortable with ambiguity and energized by building something from scratch, new processes, new analyses, new ways of looking at the business.\n\n - You're a strong communicator who can translate complex analysis into clear recommendations for both finance leadership and cross-functional business partners.\n\n - You have good judgment and a bias toward surfacing issues and opportunities proactively, not waiting to be asked.\n\n - You use AI in your work today — not occasionally, but as part of how you operate at a high level. You can point to workflows you’ve built, how your approach has evolved through iteration, and the impact on quality, efficiency, and experience — while intentionally applying AI for the right outcomes, setting a high bar for outputs, and taking ownership of what ships.\n\n\nTHINGS YOU'LL DO\n\n - Serve as the dedicated finance partner for Zapier's self-serve business, working across the Chief Product Officer, SVP of Marketing, and CFO to bring a unified financial perspective to a business that spans multiple functions.\n\n - Build and own the forecasting, reporting, and analytical infrastructure for self-serve, this is largely net-new work, so you'll be defining what good looks like.\n\n - Analyze the self-serve funnel end-to-end: from top-of-funnel acquisition through activation, conversion, expansion, and retention. Identify where the business is leaking value and where the biggest opportunities are.\n\n - Own self-serve unit economics and provide perspective on key levers, pricing, packaging, churn reduction, and growth investments.\n\n - Use tools to self-serve data and build analyses that drive decisions, rather than relying on pre-built reports.\n\n - Proactively surface trends, risks, and opportunities to senior leadership. Don't wait for someone to ask the question, be the person who sees the issue first.\n\n - Partner with product and engineering teams to understand how product changes impact financial outcomes, and bring a financial lens to product investment decisions.\n\n\n\n\nHOW TO APPLY\n\nAt Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.\n\nEducation is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.\n\nAfter you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!\n\nZapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct https://zapier.com/jobs/zapier-code-of-conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.\n\nZapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here https://zapier.com/legal/data-privacy.\n\nZapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.\n\n\n\n\n\n\nAPPLICATION DEADLINE:\n\nThe anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.\n\nEven though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0 for a list of countries where we currently cannot have Zapiens permanently working."},{"id":"1b18213d-3ccb-45f1-9175-5fb720aa854a","title":"Sr. IT Systems Engineer","department":"Customer Operations","team":"Customer Operations","employmentType":"FullTime","location":"EMEA","secondaryLocations":[],"publishedAt":"2026-06-19T15:23:25.157+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{}},"jobUrl":"https://jobs.ashbyhq.com/zapier/1b18213d-3ccb-45f1-9175-5fb720aa854a","applyUrl":"https://jobs.ashbyhq.com/zapier/1b18213d-3ccb-45f1-9175-5fb720aa854a/application","descriptionHtml":"At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.
Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.
We're looking for a Sr. IT Systems Engineer to join our team. Zapier is on a mission to make everyone more productive at work. Zapier has helped millions of people build businesses through the power of automation.
This is an exciting role at Zapier in a growing team, and you will play a direct role in implementing and improving Zapier's IT infrastructure. Working closely with our Engineering, People Ops, and Security Teams, you will implement, manage, automate, and support the tools and services that power a globally distributed team.
We believe that a good IT experience is a perk -- it keeps people productive and engaged rather than getting in the way. You will help maintain a world-class Mac experience for our employees and streamline access management by implementing SSO applications and automating processes. You will help scale our IT infrastructure and processes to the next level as a service owner, and you will be crucial to its success as Zapier grows. This isn't an IT Helpdesk job, but assisting and providing great customer service for Zapier's IT needs is part of the role.
If you're interested in launching your career at a fast-growing and profitable org, then read on...
Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Skilled IT Systems Engineer. We're looking for 3+ years of direct hands-on experience in the roll-out, maintenance, and support of an expanding IT infrastructure. Our fleet is all macOS.
Excellent communicator. We're a 100% remote team, and writing is our primary means of communication at Zapier.
Relationship-driven. You understand that building and maintaining trust across the organization is vital.
Creative and resourceful. You try as many angles as possible to implement simple and scalable IT solutions. You see the big picture but are pragmatic in implementing solutions that meet the needs of today.
Solid at time management. You'll balance a variety of fast-moving projects and pull the cord early when things go awry. As part of a distributed team, you are trusted to work with minimal supervision.
Growth-oriented. As part of a growing company, you have an opportunity to make an impact, and you're keen to build processes that'll make your job more efficient over time.
You're comfortable with shared on-call responsibilities and understand that maintaining system reliability sometimes requires responding to urgent issues outside regular hours. You approach on-call with a sense of ownership while maintaining healthy boundaries.
Zapier is a fast-growing and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:
Okta administration (primary responsibility):
Implement SSO applications, manage onboarding/offboarding, and build automation workflows using Okta Workflows and Zapier.
SaaS Spend Optimization (core focus area):
Implement automated workflows to monitor and enforce license utilization across the SaaS portfolio.
Identify and act on rightsizing opportunities (unused seats, duplicate tools, tier mismatches).
Build and maintain reporting to surface spend trends, renewal risks, and optimization wins for leadership.
Partner with Finance and team owners to develop a strategy for maximizing value from SaaS investments.
Automation development:
Build tools and processes to eliminate manual work, automate user account creation, and integrate tools via API.
IT support triage:
Resolve IT issues as they arise and build automations to eliminate recurring request patterns.
User account management:
Perform provisioning and deprovisioning as part of onboarding/offboarding workflows.
Infrastructure improvement:
Identify and implement enhancements to IT infrastructure and tooling.
SaaS tool management:
Work across dozens of tools (Google Workspace, Jira, Slack, 1Password, Zoom, etc.).
Mac experience:
Collaborate with the team to enhance and maintain the employee Mac experience.
Participate in the IT Systems on-call rotation via PagerDuty to ensure the availability and reliability of Zapier's internal IT infrastructure. This includes responding to major incidents and critical system alerts on a rotational basis, which may occasionally require availability outside of standard working hours (evenings, weekends, or holidays). Recovery time is provided proportionally for any time worked outside your regular schedule.
At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of education or companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
","descriptionPlain":"AI AT ZAPIER\n\nAt Zapier https://zapier.com/about, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.\n\nCheck out our guidance on How to Collaborate with AI During Zapier’s Hiring Process https://zapier.com/l/jobs/ai-at-zapier, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.\n\n \n\n\nSR. IT SYSTEMS ENGINEER\n\n\nJOB POSTED: JUNE 19TH, 2026\n\n\nLOCATION: EMEA\n\n\n\n\nHI THERE!\n\nWe're looking for a Sr. IT Systems Engineer to join our team. Zapier is on a mission to make everyone more productive at work. Zapier has helped millions of people build businesses through the power of automation.\n\nThis is an exciting role at Zapier in a growing team, and you will play a direct role in implementing and improving Zapier's IT infrastructure. Working closely with our Engineering, People Ops, and Security Teams, you will implement, manage, automate, and support the tools and services that power a globally distributed team.\n\nWe believe that a good IT experience is a perk -- it keeps people productive and engaged rather than getting in the way. You will help maintain a world-class Mac experience for our employees and streamline access management by implementing SSO applications and automating processes. You will help scale our IT infrastructure and processes to the next level as a service owner, and you will be crucial to its success as Zapier grows. This isn't an IT Helpdesk job, but assisting and providing great customer service for Zapier's IT needs is part of the role.\n\nIf you're interested in launching your career at a fast-growing and profitable org, then read on...\n\n\nOUR COMMITMENT TO APPLICANTS\n\n - Our Commitment to Applicants https://zapier.com/jobs/our-commitment-to-applicants/\n\n - Culture and Values at Zapier https://zapier.com/jobs/culture-and-values-at-zapier/\n\n - Zapier Guide to Remote Work https://zapier.com/learn/remote-work/\n\n - Zapier Code of Conduct https://zapier.com/jobs/zapier-code-of-conduct/\n\n - Diversity and Inclusivity at Zapier https://zapier.com/jobs/working-on-diversity-and-inclusivity/\n\nZapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.\n\n\nABOUT YOU\n\n - Skilled IT Systems Engineer. We're looking for 3+ years of direct hands-on experience in the roll-out, maintenance, and support of an expanding IT infrastructure. Our fleet is all macOS.\n\n - Excellent communicator. We're a 100% remote team, and writing is our primary means of communication at Zapier.\n\n - Relationship-driven. You understand that building and maintaining trust across the organization is vital.\n\n - Creative and resourceful. You try as many angles as possible to implement simple and scalable IT solutions. You see the big picture but are pragmatic in implementing solutions that meet the needs of today.\n\n - Solid at time management. You'll balance a variety of fast-moving projects and pull the cord early when things go awry. As part of a distributed team, you are trusted to work with minimal supervision.\n\n - Growth-oriented. As part of a growing company, you have an opportunity to make an impact, and you're keen to build processes that'll make your job more efficient over time.\n\n - You're comfortable with shared on-call responsibilities and understand that maintaining system reliability sometimes requires responding to urgent issues outside regular hours. You approach on-call with a sense of ownership while maintaining healthy boundaries.\n\n\nTHINGS YOU'LL DO\n\nZapier is a fast-growing and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:\n\n - Okta administration (primary responsibility):\n \n - Implement SSO applications, manage onboarding/offboarding, and build automation workflows using Okta Workflows and Zapier.\n\n - SaaS Spend Optimization (core focus area):\n \n - Implement automated workflows to monitor and enforce license utilization across the SaaS portfolio.\n \n - Identify and act on rightsizing opportunities (unused seats, duplicate tools, tier mismatches).\n \n - Build and maintain reporting to surface spend trends, renewal risks, and optimization wins for leadership.\n \n - Partner with Finance and team owners to develop a strategy for maximizing value from SaaS investments.\n\n - Automation development:\n \n - Build tools and processes to eliminate manual work, automate user account creation, and integrate tools via API.\n\n - IT support triage:\n \n - Resolve IT issues as they arise and build automations to eliminate recurring request patterns.\n\n - User account management:\n \n - Perform provisioning and deprovisioning as part of onboarding/offboarding workflows.\n\n - Infrastructure improvement:\n \n - Identify and implement enhancements to IT infrastructure and tooling.\n\n - SaaS tool management:\n \n - Work across dozens of tools (Google Workspace, Jira, Slack, 1Password, Zoom, etc.).\n\n - Mac experience:\n \n - Collaborate with the team to enhance and maintain the employee Mac experience.\n\n - Participate in the IT Systems on-call rotation via PagerDuty to ensure the availability and reliability of Zapier's internal IT infrastructure. This includes responding to major incidents and critical system alerts on a rotational basis, which may occasionally require availability outside of standard working hours (evenings, weekends, or holidays). Recovery time is provided proportionally for any time worked outside your regular schedule.\n\n\n\n\nHOW TO APPLY\n\nAt Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of education or companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.\n\nAfter you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!\n\nZapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct https://zapier.com/jobs/zapier-code-of-conduct/ provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.\n\nZapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.\n\nEven though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit for a list of countries where we currently cannot have Zapiens permanently working.\n\n\n\n\nAPPLICATION DEADLINE:\n\nThe anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.\n\nEven though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0 for a list of countries where we currently cannot have Zapiens permanently working."},{"id":"199b18f2-76fd-412c-8569-1d892c7d89e8","title":"Support Engineer, IT Systems","department":"Customer Operations","team":"Customer Operations","employmentType":"FullTime","location":"APAC","secondaryLocations":[],"publishedAt":"2026-06-19T15:23:02.671+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{}},"jobUrl":"https://jobs.ashbyhq.com/zapier/199b18f2-76fd-412c-8569-1d892c7d89e8","applyUrl":"https://jobs.ashbyhq.com/zapier/199b18f2-76fd-412c-8569-1d892c7d89e8/application","descriptionHtml":"At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.
Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.
Hi there!
We're looking for a Support Engineer, IT Systems to join our team. Zapier is on a mission to make everyone more productive at work. Zapier has helped millions of people build businesses through the power of automation.
This is an exciting role at Zapier in a growing team, and you will play a direct role in delivering and improving the IT support experience for Zapier employees across a globally distributed org. Working closely with our Engineering, People Ops, and Security teams, you will be the frontline of IT support -- resolving issues quickly, identifying patterns, and continuously raising the bar on how support gets delivered.
We believe that a good IT experience is a perk -- it keeps people productive and engaged rather than getting in the way. This isn't a ticket-queue job. You'll be expected to not just resolve issues, but to improve the systems and processes that prevent them from recurring. If you're someone who gets satisfaction from both helping people and making things better, this role is for you.
If you're interested in furthering your career at a fast-growing and profitable org, then read on...
Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Experienced IT support professional. We're looking for 2+ years of direct hands-on experience delivering IT support in a corporate environment, including hands-on Okta administration. Experience supporting macOS is a strong plus.
Empathetic and service-oriented. You genuinely enjoy helping people and take pride in delivering a fast, friendly, and effective support experience. In a fully remote environment where support happens over Slack, you understand that how you communicate matters as much as what you communicate. You meet employees where they are, stay patient under pressure, and leave every interaction better than you found it.
A pattern-spotter. You don't just close tickets -- you notice when the same issue keeps coming up and you do something about it. You look for opportunities to eliminate repeat work through documentation, automation, or process improvement.
Excellent communicator. We're a 100% remote team, and writing is our primary means of communication at Zapier. Clear, async communication is essential.
Relationship-driven. You understand that trust is built one interaction at a time, and you treat every support request as an opportunity to earn it.
Self-directed and comfortable with ambiguity. As part of a distributed team operating in a unique timezone, you are trusted to manage your own workload with minimal supervision and escalate early when needed. This is a net-new region for Zapier IT, and we're looking for someone who is energized by expanding an established foundation into new territory and committed to continuous improvement in how support gets delivered.
Growth-oriented. You're eager to grow your technical skills over time and excited by the opportunity to take on more as the team scales.
Hands-on administration experience with any of the following is a plus, but not required. We'll invest in training and ramp time for the right candidate (Jamf, Google Workspace, Slack or 1Password).
You're comfortable with shared on-call responsibilities and understand that supporting customer-facing systems sometimes requires responding to urgent issues outside regular hours. You approach on-call with a sense of ownership while maintaining healthy boundaries.
Zapier is a fast-growing and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:
Deliver great support (primary focus):
Serve as the first point of contact for IT support requests across Zapier's global employee base, with a focus on AU/NZL coverage hours.
Troubleshoot and resolve hardware (Mac), software, and access issues for our employees.
Perform user account management as part of onboarding and offboarding workflows.
Handle common endpoint tasks using Jamf (device enrollment, basic troubleshooting, account unlocks).
Triage and escalate complex issues to senior team members where appropriate.
Improve the support experience (core pillar):
Identify recurring issues and build runbooks, help articles, and self-service resources to reduce repeat ticket volume.
Surface patterns and feedback from the frontline to help the team continuously improve IT processes and tooling.
Contribute to ZapIT (Zapier's internal IT helpdesk platform) by flagging gaps and helping test improvements.
Measure and track support quality and look for ways to improve response times and resolution rates.
Light engineering (growth area):
Assist with SSO/SAML application integrations using established playbooks.
Build and maintain simple automation workflows in Okta Workflows and Zapier to reduce manual IT tasks.
Work with dozens of SaaS tools including Google Workspace, Jira, Slack, 1Password, Zoom, and more.
Participate in the Customer Systems Engineering on-call rotation via PagerDuty, providing timely incident response and support for customer-facing systems and tooling. On-call is shared across the team on a rotational basis and may occasionally require availability outside of standard working hours (evenings, weekends, or holidays). Recovery time is provided proportionally for any time worked outside your regular schedule.
At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of education or companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
","descriptionPlain":"AI AT ZAPIER\n\nAt Zapier https://zapier.com/about, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.\n\nCheck out our guidance on How to Collaborate with AI During Zapier’s Hiring Process https://zapier.com/l/jobs/ai-at-zapier, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.\n\n \n\n\nSUPPORT ENGINEER, IT SYSTEMS\n\n\nJOB POSTED: JUNE 19TH, 2026\n\n\nLOCATION: AUSTRALIA OR NEW ZEALAND\n\nHi there!\n\nWe're looking for a Support Engineer, IT Systems to join our team. Zapier is on a mission to make everyone more productive at work. Zapier has helped millions of people build businesses through the power of automation.\n\nThis is an exciting role at Zapier in a growing team, and you will play a direct role in delivering and improving the IT support experience for Zapier employees across a globally distributed org. Working closely with our Engineering, People Ops, and Security teams, you will be the frontline of IT support -- resolving issues quickly, identifying patterns, and continuously raising the bar on how support gets delivered.\n\nWe believe that a good IT experience is a perk -- it keeps people productive and engaged rather than getting in the way. This isn't a ticket-queue job. You'll be expected to not just resolve issues, but to improve the systems and processes that prevent them from recurring. If you're someone who gets satisfaction from both helping people and making things better, this role is for you.\n\nIf you're interested in furthering your career at a fast-growing and profitable org, then read on...\n\n\nOUR COMMITMENT TO APPLICANTS\n\n - Our Commitment to Applicants https://zapier.com/jobs/our-commitment-to-applicants/\n\n - Culture and Values at Zapier https://zapier.com/jobs/culture-and-values-at-zapier/\n\n - Zapier Guide to Remote Work https://zapier.com/learn/remote-work/\n\n - Zapier Code of Conduct https://zapier.com/jobs/zapier-code-of-conduct/\n\n - Diversity and Inclusivity at Zapier https://zapier.com/jobs/working-on-diversity-and-inclusivity/\n\nZapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.\n\n\n\n\nABOUT YOU\n\n - Experienced IT support professional. We're looking for 2+ years of direct hands-on experience delivering IT support in a corporate environment, including hands-on Okta administration. Experience supporting macOS is a strong plus.\n\n - Empathetic and service-oriented. You genuinely enjoy helping people and take pride in delivering a fast, friendly, and effective support experience. In a fully remote environment where support happens over Slack, you understand that how you communicate matters as much as what you communicate. You meet employees where they are, stay patient under pressure, and leave every interaction better than you found it.\n\n - A pattern-spotter. You don't just close tickets -- you notice when the same issue keeps coming up and you do something about it. You look for opportunities to eliminate repeat work through documentation, automation, or process improvement.\n\n - Excellent communicator. We're a 100% remote team, and writing is our primary means of communication at Zapier. Clear, async communication is essential.\n\n - Relationship-driven. You understand that trust is built one interaction at a time, and you treat every support request as an opportunity to earn it.\n\n - Self-directed and comfortable with ambiguity. As part of a distributed team operating in a unique timezone, you are trusted to manage your own workload with minimal supervision and escalate early when needed. This is a net-new region for Zapier IT, and we're looking for someone who is energized by expanding an established foundation into new territory and committed to continuous improvement in how support gets delivered.\n\n - Growth-oriented. You're eager to grow your technical skills over time and excited by the opportunity to take on more as the team scales.\n\n - Hands-on administration experience with any of the following is a plus, but not required. We'll invest in training and ramp time for the right candidate (Jamf, Google Workspace, Slack or 1Password).\n\n - You're comfortable with shared on-call responsibilities and understand that supporting customer-facing systems sometimes requires responding to urgent issues outside regular hours. You approach on-call with a sense of ownership while maintaining healthy boundaries.\n\n\nTHINGS YOU'LL DO\n\nZapier is a fast-growing and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:\n\nDeliver great support (primary focus):\n\n - Serve as the first point of contact for IT support requests across Zapier's global employee base, with a focus on AU/NZL coverage hours.\n\n - Troubleshoot and resolve hardware (Mac), software, and access issues for our employees.\n\n - Perform user account management as part of onboarding and offboarding workflows.\n\n - Handle common endpoint tasks using Jamf (device enrollment, basic troubleshooting, account unlocks).\n\n - Triage and escalate complex issues to senior team members where appropriate.\n\nImprove the support experience (core pillar):\n\n - Identify recurring issues and build runbooks, help articles, and self-service resources to reduce repeat ticket volume.\n\n - Surface patterns and feedback from the frontline to help the team continuously improve IT processes and tooling.\n\n - Contribute to ZapIT (Zapier's internal IT helpdesk platform) by flagging gaps and helping test improvements.\n\n - Measure and track support quality and look for ways to improve response times and resolution rates.\n\nLight engineering (growth area):\n\n - Assist with SSO/SAML application integrations using established playbooks.\n\n - Build and maintain simple automation workflows in Okta Workflows and Zapier to reduce manual IT tasks.\n\n - Work with dozens of SaaS tools including Google Workspace, Jira, Slack, 1Password, Zoom, and more.\n\nParticipate in the Customer Systems Engineering on-call rotation via PagerDuty, providing timely incident response and support for customer-facing systems and tooling. On-call is shared across the team on a rotational basis and may occasionally require availability outside of standard working hours (evenings, weekends, or holidays). Recovery time is provided proportionally for any time worked outside your regular schedule.\n\n\n\n\nHOW TO APPLY\n\nAt Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of education or companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.\n\nAfter you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!\n\nZapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct https://zapier.com/jobs/zapier-code-of-conduct/ provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.\n\nZapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.\n\nEven though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit for a list of countries where we currently cannot have Zapiens permanently working.\n\n\n\n\nAPPLICATION DEADLINE:\n\nThe anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.\n\nEven though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0 for a list of countries where we currently cannot have Zapiens permanently working."},{"id":"4c69f408-25e8-4f78-852e-24c5ce815e56","title":"Sr. Director, Security","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"NAMER","secondaryLocations":[],"publishedAt":"2026-05-27T11:48:31.681+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/zapier/4c69f408-25e8-4f78-852e-24c5ce815e56","applyUrl":"https://jobs.ashbyhq.com/zapier/4c69f408-25e8-4f78-852e-24c5ce815e56/application","descriptionHtml":"At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.
Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.
Location: North America
We’re looking for a Sr. Director of Security (Head of Security) to lead the Security organization at Zapier. This is our most senior security leadership role, with room for scope and recognition to grow, depending on the impact of the leader we hire.
Zapier is an AI-forward company building AI-enabled products on top of frontier models, and a new generation of more capable, more autonomous models is reshaping both the products we ship and the threats we defend against. We are a critical vendor — and in many cases a subprocessor — for thousands of enterprise customers who route sensitive data, credentials, and business-critical workflows through us every day.
As Sr. Director of Security at Zapier, you will operate strategically and hands-on: setting direction while also going deep enough technically to audit plans, challenge assumptions, and help drive strong security decisions for an AI-native SaaS platform that sits in the middle of our customers' most important workflows.
You will lead a team of Application Security (Product Security), Infrastructure Security, Detection & Response, and GRC engineers. You will partner closely with executives, Enterprise Governance, GTM, Product, Engineering, Legal, and Risk to make security a competitive advantage — not a tax — on how Zapier builds, ships, sells, and operates.
About You
You are a pragmatic, engineering-oriented SaaS security leader who thinks like an engineer. You bring a hypothesis-driven, systems-thinking approach to security, and you are comfortable operating in ambiguity. You have led security teams for SaaS product companies on modern tech stacks that ship quickly and safely. You've gone deep in at least one security discipline (Application/Product Security, Infrastructure Security, Detection & Response, etc.) and broad across the others. You're fluent in modern cloud and identity threat models, supply chain risk, and secure-by-default infrastructure. You make decisions using business context and data as inputs, not dogma.
You are an AI-era security leader who helps Zapier stay ahead of what AI makes possible — for our product and for our adversaries. You stay on the bleeding edge of what AI enables for defense and for attack. You turn that into guidance for executives and direction for Product and Engineering: what to build, what to avoid, and how trust and security show up in the product. You spot opportunities as well as risks — where stronger posture, transparency, or product choices can win enterprise trust. You have an opinion on how to secure agentic systems, MCP-style integrations, and AI features that touch customer data, and you help shape the roadmap — not only review what ships.
You look around corners — on risks and opportunities. You maintain a clear, prioritized view of what could hurt us and what we should pursue next, with impact and likelihood explained in plain language. You surface blind spots early and drive intentional decisions — mitigate, invest, or accept risk with eyes open. You don't default to reactive plans or comprehensive lists without a headline narrative of what keeps you up at night and what we're doing about it.
You drive change across the company, not only inside Security. You are strong in change management: influencing executives, partnering with Build and IT, and shifting how the company works — policies, golden paths, technical enforcement, procurement, how teams ship and use AI — without defaulting to \"security said no.\" You make the right thing easier than the risky thing, and you tee up leadership decisions when change requires company-wide support.
You are a strong partner to Enterprise Governance on shaping the product. You work with Governance, Product, and GTM so enterprise-grade security and trust are designed in — controls, data and agent boundaries, AI-specific diligence, and what we can credibly commit to in contracts — not bolted on after ship.
You have executive presence internally and externally. Inside Zapier, you are a calm, credible leader for your team and a trusted peer to the executive team — clear narratives, crisp tradeoffs, judgment under ambiguity. Outside Zapier, you are comfortable and effective with customers, prospects, CISOs, auditors, regulators, and analysts. You partner with Sales, CS, Legal, and Product Marketing to unblock and accelerate enterprise deals. You understand what it means to be a critical vendor and a subprocessor, and you build a program that can withstand that level of scrutiny.
You lead with risk management, executive communication, and visibility. You can run a real risk program — identify, quantify, prioritize, communicate, and drive down risk across the company, not just within Security. You are the executive translator: you take complex technical risk and make it land with the executive team. You know how Zapier's operating model creates risk (speed, autonomy, broad tool access, AI experimentation, employee enablement) and how to mitigate that risk without breaking what makes the company effective. You force intentional risk acceptance where needed — leadership understands the tradeoff and chooses it with eyes open. You drive visibility — narratives, risk reports, and pre-reads — so leaders can make good decisions quickly.
You bring deep expertise in detection, response, and incident management. You have run modern detection & response and incident response programs end-to-end: detection engineering, triage, command, communications (internal, customer, regulator), forensics, root cause, and durable remediation. That includes product security incident response — running a bug bounty program at scale, ingesting and triaging external researcher reports, treating critical findings as incidents, and driving systemic fixes back into the product. You can stand up calmly in a high-severity incident at 2am, run the room, and own the customer narrative the next morning.
You manage diverse, high-performing, growth-mindset engineering organizations. You are an empathetic leader who values diversity and fosters psychological safety, inclusivity, and belonging. You forecast staffing needs, make hard staffing calls, and assess performance equitably across diverse people and functions. You manage managers, tech leads, and senior ICs, and you coach teams to be successfully autonomous. You give and receive feedback well, both inside and outside your org.
You can develop and deliver on an aligned security vision, strategy, and roadmap. You build a multi-year vision for security that aligns with and enables the company strategy — including our AI strategy and our enterprise GTM motion. You define measurable outcomes, track them, and hold yourself and your team accountable. You ruthlessly prioritize, raise risks early, and communicate tradeoffs clearly. You earn a broader mandate over time — including a path to Chief Security Officer — through outcomes, presence, and trust with leadership.
You build strong partnerships and are an excellent communicator. You build relationships across Product, Engineering, Enterprise Governance, Legal, GTM, Finance, People, and Risk. You partner with Product Management on security and trust features that help us win and retain upmarket customers. You communicate clearly in writing and verbally, tailor your message to any audience from engineer to Board member, and use storytelling that doesn't lose the \"why.\" You use modern practices and selective automation to scale the org — triage, evidence, questionnaires, access reviews, IR — as leverage, not as a substitute for judgment, corner-looking, or change leadership.
Things You'll Do
Zapier is a fast-growing, remote-first, AI-forward company. You'll work across many parts of the org, but here's a representative slice:
Protect millions of customers — and increasingly, large enterprises — from having their API credentials, data, and AI-driven workflows compromised or put at risk.
Set the vision, strategy, and roadmap for security at an AI-native SaaS company, including how we secure AI features, agentic workflows, and integrations with frontier models.
Maintain a forward-looking security narrative for leadership: top risks and emerging threats, opportunities (product trust, enterprise differentiation), what we're doing about each, and what requires intentional executive decisions or company-wide change.
Own and evolve our risk management program: identify and quantify enterprise risk (including risks created by how we operate), drive mitigation, report crisply to the executive team, and drive intentional risk acceptance where appropriate.
Be Zapier's security voice internally and externally: lead customer security reviews and executive briefings, support GTM in enterprise deals, respond to subprocessor and AI-specific due diligence, and engage with auditors, regulators, and the security community.
Partner with Product, Engineering, and Enterprise Governance to advise and shape what we build for enterprise customers — trust features, control design, AI/agent boundaries, and enterprise commitments — not only review at ship time.
Lead company-wide security change — standards, golden paths, technical gates, vendor and procurement patterns, workforce AI use — with clear ownership, enforcement, and adoption.
Lead a high-functioning Detection & Response program — including product security incident response, bug bounty triage, escalation, customer comms, root cause, and systemic fixes.
Provide strategic leadership for secure-by-default product development, including security and trust features that differentiate Zapier with security-conscious enterprise buyers.
Partner with Engineering and Product to embed security and AI safety into how we build, ship, and operate — secure SDLC, threat modeling for AI features, evals as controls, MCP/tool permission scoping, and continuous assurance.
Stay on the bleeding edge of AI, frontier models, and the evolving threat landscape (including AI-enabled adversaries) and translate that into how Zapier defends itself, shapes its product, and advises the company.
Develop effective ways to communicate, monitor, and lead your teams; keep senior leadership informed on progress, risks, and blockers; and build rapport across Security and the broader company through coaching and mentorship.
Recommend information security investments to the executive team and own the security narrative.
Recruit, interview, hire, and onboard top talent — and raise the bar for what an AI-era security org looks like.
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
","descriptionPlain":"AI AT ZAPIER\n\nAt Zapier https://zapier.com/about, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.\n\nCheck out our guidance on How to Collaborate with AI During Zapier’s Hiring Process https://zapier.com/l/jobs/ai-at-zapier, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.\n\n \n\nLocation: North America\n\n\n\nWe’re looking for a Sr. Director of Security (Head of Security) to lead the Security organization at Zapier. This is our most senior security leadership role, with room for scope and recognition to grow, depending on the impact of the leader we hire.\n\nZapier is an AI-forward company building AI-enabled products on top of frontier models, and a new generation of more capable, more autonomous models is reshaping both the products we ship and the threats we defend against. We are a critical vendor — and in many cases a subprocessor — for thousands of enterprise customers who route sensitive data, credentials, and business-critical workflows through us every day.\n\nAs Sr. Director of Security at Zapier, you will operate strategically and hands-on: setting direction while also going deep enough technically to audit plans, challenge assumptions, and help drive strong security decisions for an AI-native SaaS platform that sits in the middle of our customers' most important workflows.\n\nYou will lead a team of Application Security (Product Security), Infrastructure Security, Detection & Response, and GRC engineers. You will partner closely with executives, Enterprise Governance, GTM, Product, Engineering, Legal, and Risk to make security a competitive advantage — not a tax — on how Zapier builds, ships, sells, and operates.\n\n\n\nAbout You\n\n - You are a pragmatic, engineering-oriented SaaS security leader who thinks like an engineer. You bring a hypothesis-driven, systems-thinking approach to security, and you are comfortable operating in ambiguity. You have led security teams for SaaS product companies on modern tech stacks that ship quickly and safely. You've gone deep in at least one security discipline (Application/Product Security, Infrastructure Security, Detection & Response, etc.) and broad across the others. You're fluent in modern cloud and identity threat models, supply chain risk, and secure-by-default infrastructure. You make decisions using business context and data as inputs, not dogma.\n\n - You are an AI-era security leader who helps Zapier stay ahead of what AI makes possible — for our product and for our adversaries. You stay on the bleeding edge of what AI enables for defense and for attack. You turn that into guidance for executives and direction for Product and Engineering: what to build, what to avoid, and how trust and security show up in the product. You spot opportunities as well as risks — where stronger posture, transparency, or product choices can win enterprise trust. You have an opinion on how to secure agentic systems, MCP-style integrations, and AI features that touch customer data, and you help shape the roadmap — not only review what ships.\n\n - You look around corners — on risks and opportunities. You maintain a clear, prioritized view of what could hurt us and what we should pursue next, with impact and likelihood explained in plain language. You surface blind spots early and drive intentional decisions — mitigate, invest, or accept risk with eyes open. You don't default to reactive plans or comprehensive lists without a headline narrative of what keeps you up at night and what we're doing about it.\n\n - You drive change across the company, not only inside Security. You are strong in change management: influencing executives, partnering with Build and IT, and shifting how the company works — policies, golden paths, technical enforcement, procurement, how teams ship and use AI — without defaulting to \"security said no.\" You make the right thing easier than the risky thing, and you tee up leadership decisions when change requires company-wide support.\n\n - You are a strong partner to Enterprise Governance on shaping the product. You work with Governance, Product, and GTM so enterprise-grade security and trust are designed in — controls, data and agent boundaries, AI-specific diligence, and what we can credibly commit to in contracts — not bolted on after ship.\n\n - You have executive presence internally and externally. Inside Zapier, you are a calm, credible leader for your team and a trusted peer to the executive team — clear narratives, crisp tradeoffs, judgment under ambiguity. Outside Zapier, you are comfortable and effective with customers, prospects, CISOs, auditors, regulators, and analysts. You partner with Sales, CS, Legal, and Product Marketing to unblock and accelerate enterprise deals. You understand what it means to be a critical vendor and a subprocessor, and you build a program that can withstand that level of scrutiny.\n\n - You lead with risk management, executive communication, and visibility. You can run a real risk program — identify, quantify, prioritize, communicate, and drive down risk across the company, not just within Security. You are the executive translator: you take complex technical risk and make it land with the executive team. You know how Zapier's operating model creates risk (speed, autonomy, broad tool access, AI experimentation, employee enablement) and how to mitigate that risk without breaking what makes the company effective. You force intentional risk acceptance where needed — leadership understands the tradeoff and chooses it with eyes open. You drive visibility — narratives, risk reports, and pre-reads — so leaders can make good decisions quickly.\n\n - You bring deep expertise in detection, response, and incident management. You have run modern detection & response and incident response programs end-to-end: detection engineering, triage, command, communications (internal, customer, regulator), forensics, root cause, and durable remediation. That includes product security incident response — running a bug bounty program at scale, ingesting and triaging external researcher reports, treating critical findings as incidents, and driving systemic fixes back into the product. You can stand up calmly in a high-severity incident at 2am, run the room, and own the customer narrative the next morning.\n\n - You manage diverse, high-performing, growth-mindset engineering organizations. You are an empathetic leader who values diversity and fosters psychological safety, inclusivity, and belonging. You forecast staffing needs, make hard staffing calls, and assess performance equitably across diverse people and functions. You manage managers, tech leads, and senior ICs, and you coach teams to be successfully autonomous. You give and receive feedback well, both inside and outside your org.\n\n - You can develop and deliver on an aligned security vision, strategy, and roadmap. You build a multi-year vision for security that aligns with and enables the company strategy — including our AI strategy and our enterprise GTM motion. You define measurable outcomes, track them, and hold yourself and your team accountable. You ruthlessly prioritize, raise risks early, and communicate tradeoffs clearly. You earn a broader mandate over time — including a path to Chief Security Officer — through outcomes, presence, and trust with leadership.\n\n - You build strong partnerships and are an excellent communicator. You build relationships across Product, Engineering, Enterprise Governance, Legal, GTM, Finance, People, and Risk. You partner with Product Management on security and trust features that help us win and retain upmarket customers. You communicate clearly in writing and verbally, tailor your message to any audience from engineer to Board member, and use storytelling that doesn't lose the \"why.\" You use modern practices and selective automation to scale the org — triage, evidence, questionnaires, access reviews, IR — as leverage, not as a substitute for judgment, corner-looking, or change leadership.\n\nThings You'll Do\n\nZapier is a fast-growing, remote-first, AI-forward company. You'll work across many parts of the org, but here's a representative slice:\n\n - Protect millions of customers — and increasingly, large enterprises — from having their API credentials, data, and AI-driven workflows compromised or put at risk.\n\n - Set the vision, strategy, and roadmap for security at an AI-native SaaS company, including how we secure AI features, agentic workflows, and integrations with frontier models.\n\n - Maintain a forward-looking security narrative for leadership: top risks and emerging threats, opportunities (product trust, enterprise differentiation), what we're doing about each, and what requires intentional executive decisions or company-wide change.\n\n - Own and evolve our risk management program: identify and quantify enterprise risk (including risks created by how we operate), drive mitigation, report crisply to the executive team, and drive intentional risk acceptance where appropriate.\n\n - Be Zapier's security voice internally and externally: lead customer security reviews and executive briefings, support GTM in enterprise deals, respond to subprocessor and AI-specific due diligence, and engage with auditors, regulators, and the security community.\n\n - Partner with Product, Engineering, and Enterprise Governance to advise and shape what we build for enterprise customers — trust features, control design, AI/agent boundaries, and enterprise commitments — not only review at ship time.\n\n - Lead company-wide security change — standards, golden paths, technical gates, vendor and procurement patterns, workforce AI use — with clear ownership, enforcement, and adoption.\n\n - Lead a high-functioning Detection & Response program — including product security incident response, bug bounty triage, escalation, customer comms, root cause, and systemic fixes.\n\n - Provide strategic leadership for secure-by-default product development, including security and trust features that differentiate Zapier with security-conscious enterprise buyers.\n\n - Partner with Engineering and Product to embed security and AI safety into how we build, ship, and operate — secure SDLC, threat modeling for AI features, evals as controls, MCP/tool permission scoping, and continuous assurance.\n\n - Stay on the bleeding edge of AI, frontier models, and the evolving threat landscape (including AI-enabled adversaries) and translate that into how Zapier defends itself, shapes its product, and advises the company.\n\n - Develop effective ways to communicate, monitor, and lead your teams; keep senior leadership informed on progress, risks, and blockers; and build rapport across Security and the broader company through coaching and mentorship.\n\n - Recommend information security investments to the executive team and own the security narrative.\n\n - Recruit, interview, hire, and onboard top talent — and raise the bar for what an AI-era security org looks like.\n\n\n\n\n\n\n\n\nAPPLICATION DEADLINE:\n\nThe anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.\n\nEven though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0 for a list of countries where we currently cannot have Zapiens permanently working."},{"id":"375dd701-86ba-45cd-8c24-daff6cc49223","title":"Incident Operations Specialist","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"NAMER","secondaryLocations":[],"publishedAt":"2026-07-10T13:45:21.854+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/zapier/375dd701-86ba-45cd-8c24-daff6cc49223","applyUrl":"https://jobs.ashbyhq.com/zapier/375dd701-86ba-45cd-8c24-daff6cc49223/application","descriptionHtml":"At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.
Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.
Job Posted: July 10th, 2026
Location: NAMER
As Zapier expands into the enterprise market and accelerates AI-driven development, incident management is a front-line function for customer trust and operational reliability. The Incident Operations Specialist role is the engine that keeps the day-to-day operation of Zapier's incident program running — reliably, visibly, and at scale.
You'll report to the Incident Program Manager and operate under their direction, owning the execution of the systems, workflows, and tooling that power incident response across Zapier. You are the person in the operations center: you keep things moving, you surface what's broken, and you use AI to build automation that lets a small team operate like a much larger one.
This isn't a pure engineering role; it's an ops role with technical depth. The right person thinks in systems, writes automation to scale their own work. They use AI as a default, build repeatable workflows, and leave things more reliable than they found them.
The role is particularly exciting because decisions here ripple across Zapier, shaping how we manage a key process that involves the whole company.
You run operations with precision. You keep complex systems running. You understand how incident tooling (incident.io, PagerDuty, observability, integrations, Slack workflows) plugs together, you notice when something breaks before anyone else does, and you fix it. Configuration, routing, escalation paths, on-call schedules — this is your domain.
You build with AI, not just prompt it. You use AI-native tools (Cursor, Claude, Copilot, or similar) as your standard working environment, not as a novelty. You've built repeatable AI-powered workflows — things that keep running when you're offline. You know when an AI output needs verification, and you've built quality checks into your systems. You can quantify how your AI usage has actually changed throughput or quality.
You're technical enough to operate the tools and build custom ones. You're not a software engineer, but you can build custom automations, write SQL to pull from Databricks, configure API integrations, and prototype lightweight AI agents to extend your own capabilities. You operate comfortably in GitLab, Coda, Slack APIs, and observability tools. If a workflow doesn't exist, you build it. If a dashboard is broken, you fix it.
You close the loop. You finish what you start without needing follow-up. Jira reflects reality. Commitments land on time. When something slips, you flag it early; you don't go quiet.
You prioritize ruthlessly. You receive requests from multiple directions. You apply judgment, push back on low-priority work that doesn't align with program goals, and protect your capacity for high-impact operational work. You clearly and quickly escalate trade-offs rather than getting pulled thin.
You understand that incident rotations mean incidents are shared responsibility. You're empathetic with commanders under pressure, give feedback that improves future response without creating friction, and embrace feedback on your own work. You make the whole community better — you don't position yourself as the single point of expertise.
You distill complexity into clarity. You're curious and resourceful. You ask the right questions to understand customer and technical impact, then translate that into plain-language guidance for Support, GTM, and leadership — without losing the signal.
You work async-first. Zapier is 100% remote. You write clearly and proactively. You design your work to be transparent and handoff-ready. You know when to escalate to a live conversation and when to make the call and document it.
Own incident tooling operations. Maintain the reliability and configuration of incident.io, PagerDuty, Slack-based workflows, on-call rotations, and escalation paths. Monitor integrations and automations for issues. Fix what breaks.
Build and maintain AI-powered workflows. Design and ship repeatable automation: incident thread summarization, postmortem draft generation, follow-up triage, severity classification, and data hygiene workflows. Turn one-off experiments into durable systems that compound over time. Keep improving them.
Build and sustain the IC community. Grow and maintain a community of practice for Incident Commanders and Support Leads. Run regular touchpoints, share learnings across incidents, and coach responders on what good looks like. You are a resource others come to — not just a system operator.
Operate data and reporting systems. Build, maintain, and troubleshoot dashboards and reports (Databricks, Grafana, Looker). Ensure data quality, field completeness, and metric accuracy. Surface trends and operational signals to the Incident Program Manager before they become problems.
Maintain documentation and enablement assets. Keep playbooks, templates, and incident guides current and usable under pressure. Flag gaps where program-level guidance needs updating. Be the go-to resource for questions about tooling and process.
Drive continuous improvement. Participate in incidents and postmortem reviews. Identify patterns across incidents. Implement improvements based on hands-on observation. Surface recurring friction to the Incident Program Manager with recommended solutions, not just problems.
Partner across the org. Incidents touch Engineering, Support, GTM, Legal, and Finance. You coordinate across these teams without needing the Program Manager to broker every conversation. You know who to loop in, when, and how to communicate what they need to act.
Support the incident program at scale. As the program expands to cover Support, Legal, PR, and Finance, help onboard and enable new stakeholder groups. Build the infrastructure that lets the program run self-sufficiently — including during your own PTO.
Incident tooling: incident.io, PagerDuty, Slack
Data & Reporting: Databricks, Grafana, Looker, SQL
Observability context: Datadog, Grafana, Prometheus, Opensearch, Graylog
Collaboration: GitLab, Coda, Google Workspace, Jira, Zendesk
AI tooling: Cursor, Zapier AI, Claude, or equivalent
Technical and operational experience
Experience in incident response, technical operations, or a reliability-adjacent role
Hands-on familiarity with incident tooling (incident.io, PagerDuty or equivalent), and Slack-based workflow automation
Comfortable building with SQL and reporting tools (Databricks, Looker, Grafana)
Able to diagnose operational issues using logs, system context, and integration debugging
Can build lightweight automations, configure APIs, and prototype AI workflows — doesn't require an engineer to do it for them
AI fluency (required, not optional)
Demonstrably uses AI in daily work: for drafting, summarizing, building workflows, and triaging
Has built repeatable AI-powered workflows (not just one-off prompts)
Applies verification and judgment to AI outputs — especially in high-pressure incident contexts
Can articulate how their AI usage has improved speed, quality, or operational capacity
Operations and execution
Independently drives problems to resolution when direction is clear but the path requires investigation
Strong attention to detail in configuration, data quality, and documentation
Works visibly — status in public channels, proactive updates, no need to chase
Proven track record of respectfully disagreeing and committing — you raise concerns early, then execute once a decision is made.
Communication and collaboration
Clear written communication across orgs like engineering, support, and ops audiences
Proactive in surfacing risks, blockers, and improvement opportunities
Comfortable pushing back on off-program requests and escalating trade-offs
Able to communicate highly technical incident information to non-technical audiences — Support teams, GTM partners, and leadership — clearly and without jargon.
Incident tooling runs reliably with no surprises. Routing, escalation, and on-call systems behave as expected.
Dashboards and operational reports are accurate, up to date, and trusted by the Incident Program Manager and leadership.
AI-powered workflows measurably reduce manual effort without degrading the quality of what they touch. Automation that saves time at the cost of accuracy or judgment isn't a win.
Work is visible in public channels without prompting. Stakeholders always know what's in motion.
Documentation and playbooks are maintained and usable under pressure.
The program can operate independently during PTO and through role transitions; you've built systems that don't depend on any individual to keep running. Work is documented, config is explained, and runbooks cover the program itself, not just incidents.
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
","descriptionPlain":"AI AT ZAPIER\n\nAt Zapier https://zapier.com/about, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.\n\nCheck out our guidance on How to Collaborate with AI During Zapier’s Hiring Process https://zapier.com/l/jobs/ai-at-zapier, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.\n\n \n\nJob Posted: July 10th, 2026\n\nLocation: NAMER\n\n\n\n\nHI THERE!\n\nAs Zapier expands into the enterprise market and accelerates AI-driven development, incident management is a front-line function for customer trust and operational reliability. The Incident Operations Specialist role is the engine that keeps the day-to-day operation of Zapier's incident program running — reliably, visibly, and at scale.\n\nYou'll report to the Incident Program Manager and operate under their direction, owning the execution of the systems, workflows, and tooling that power incident response across Zapier. You are the person in the operations center: you keep things moving, you surface what's broken, and you use AI to build automation that lets a small team operate like a much larger one.\n\nThis isn't a pure engineering role; it's an ops role with technical depth. The right person thinks in systems, writes automation to scale their own work. They use AI as a default, build repeatable workflows, and leave things more reliable than they found them.\n\nThe role is particularly exciting because decisions here ripple across Zapier, shaping how we manage a key process that involves the whole company.\n\n - Our Commitment to Applicants https://zapier.com/jobs/our-commitment-to-applicants/\n\n - Culture and Values at Zapier https://zapier.com/jobs/culture-and-values-at-zapier/\n\n - Zapier Guide to Remote Work https://zapier.com/learn/remote-work/\n\n - Zapier Code of Conduct https://zapier.com/jobs/zapier-code-of-conduct/\n\n - Diversity and Inclusivity at Zapier https://zapier.com/jobs/working-on-diversity-and-inclusivity/\n\n\nABOUT YOU\n\n - You run operations with precision. You keep complex systems running. You understand how incident tooling (incident.io http://incident.io, PagerDuty, observability, integrations, Slack workflows) plugs together, you notice when something breaks before anyone else does, and you fix it. Configuration, routing, escalation paths, on-call schedules — this is your domain.\n\n - You build with AI, not just prompt it. You use AI-native tools (Cursor, Claude, Copilot, or similar) as your standard working environment, not as a novelty. You've built repeatable AI-powered workflows — things that keep running when you're offline. You know when an AI output needs verification, and you've built quality checks into your systems. You can quantify how your AI usage has actually changed throughput or quality.\n\n - You're technical enough to operate the tools and build custom ones. You're not a software engineer, but you can build custom automations, write SQL to pull from Databricks, configure API integrations, and prototype lightweight AI agents to extend your own capabilities. You operate comfortably in GitLab, Coda, Slack APIs, and observability tools. If a workflow doesn't exist, you build it. If a dashboard is broken, you fix it.\n\n - You close the loop. You finish what you start without needing follow-up. Jira reflects reality. Commitments land on time. When something slips, you flag it early; you don't go quiet.\n\n - You prioritize ruthlessly. You receive requests from multiple directions. You apply judgment, push back on low-priority work that doesn't align with program goals, and protect your capacity for high-impact operational work. You clearly and quickly escalate trade-offs rather than getting pulled thin.\n\n - You understand that incident rotations mean incidents are shared responsibility. You're empathetic with commanders under pressure, give feedback that improves future response without creating friction, and embrace feedback on your own work. You make the whole community better — you don't position yourself as the single point of expertise.\n\n - You distill complexity into clarity. You're curious and resourceful. You ask the right questions to understand customer and technical impact, then translate that into plain-language guidance for Support, GTM, and leadership — without losing the signal.\n\n - You work async-first. Zapier is 100% remote. You write clearly and proactively. You design your work to be transparent and handoff-ready. You know when to escalate to a live conversation and when to make the call and document it.\n\n\nTHINGS YOU'LL DO\n\n - Own incident tooling operations. Maintain the reliability and configuration of incident.io http://incident.io, PagerDuty, Slack-based workflows, on-call rotations, and escalation paths. Monitor integrations and automations for issues. Fix what breaks.\n\n - Build and maintain AI-powered workflows. Design and ship repeatable automation: incident thread summarization, postmortem draft generation, follow-up triage, severity classification, and data hygiene workflows. Turn one-off experiments into durable systems that compound over time. Keep improving them.\n\n - Build and sustain the IC community. Grow and maintain a community of practice for Incident Commanders and Support Leads. Run regular touchpoints, share learnings across incidents, and coach responders on what good looks like. You are a resource others come to — not just a system operator.\n\n - Operate data and reporting systems. Build, maintain, and troubleshoot dashboards and reports (Databricks, Grafana, Looker). Ensure data quality, field completeness, and metric accuracy. Surface trends and operational signals to the Incident Program Manager before they become problems.\n\n - Maintain documentation and enablement assets. Keep playbooks, templates, and incident guides current and usable under pressure. Flag gaps where program-level guidance needs updating. Be the go-to resource for questions about tooling and process.\n\n - Drive continuous improvement. Participate in incidents and postmortem reviews. Identify patterns across incidents. Implement improvements based on hands-on observation. Surface recurring friction to the Incident Program Manager with recommended solutions, not just problems.\n\n - Partner across the org. Incidents touch Engineering, Support, GTM, Legal, and Finance. You coordinate across these teams without needing the Program Manager to broker every conversation. You know who to loop in, when, and how to communicate what they need to act.\n\n - Support the incident program at scale. As the program expands to cover Support, Legal, PR, and Finance, help onboard and enable new stakeholder groups. Build the infrastructure that lets the program run self-sufficiently — including during your own PTO.\n\n\nOUR STACK & TOOLS\n\n - Incident tooling: incident.io http://incident.io, PagerDuty, Slack\n\n - Data & Reporting: Databricks, Grafana, Looker, SQL\n\n - Observability context: Datadog, Grafana, Prometheus, Opensearch, Graylog\n\n - Collaboration: GitLab, Coda, Google Workspace, Jira, Zendesk\n\n - AI tooling: Cursor, Zapier AI, Claude, or equivalent\n\n\nEXPERIENCE AND REQUIREMENTS\n\nTechnical and operational experience\n\n - Experience in incident response, technical operations, or a reliability-adjacent role\n\n - Hands-on familiarity with incident tooling (incident.io http://incident.io, PagerDuty or equivalent), and Slack-based workflow automation\n\n - Comfortable building with SQL and reporting tools (Databricks, Looker, Grafana)\n\n - Able to diagnose operational issues using logs, system context, and integration debugging\n\n - Can build lightweight automations, configure APIs, and prototype AI workflows — doesn't require an engineer to do it for them\n\nAI fluency (required, not optional)\n\n - Demonstrably uses AI in daily work: for drafting, summarizing, building workflows, and triaging\n\n - Has built repeatable AI-powered workflows (not just one-off prompts)\n\n - Applies verification and judgment to AI outputs — especially in high-pressure incident contexts\n\n - Can articulate how their AI usage has improved speed, quality, or operational capacity\n\nOperations and execution\n\n - Independently drives problems to resolution when direction is clear but the path requires investigation\n\n - Strong attention to detail in configuration, data quality, and documentation\n\n - Works visibly — status in public channels, proactive updates, no need to chase\n\n - Proven track record of respectfully disagreeing and committing — you raise concerns early, then execute once a decision is made.\n\nCommunication and collaboration\n\n - Clear written communication across orgs like engineering, support, and ops audiences\n\n - Proactive in surfacing risks, blockers, and improvement opportunities\n\n - Comfortable pushing back on off-program requests and escalating trade-offs\n\n - Able to communicate highly technical incident information to non-technical audiences — Support teams, GTM partners, and leadership — clearly and without jargon.\n\n\nWHAT SUCCESS LOOKS LIKE\n\n - Incident tooling runs reliably with no surprises. Routing, escalation, and on-call systems behave as expected.\n\n - Dashboards and operational reports are accurate, up to date, and trusted by the Incident Program Manager and leadership.\n\n - AI-powered workflows measurably reduce manual effort without degrading the quality of what they touch. Automation that saves time at the cost of accuracy or judgment isn't a win.\n\n - Work is visible in public channels without prompting. Stakeholders always know what's in motion.\n\n - Documentation and playbooks are maintained and usable under pressure.\n\n - The program can operate independently during PTO and through role transitions; you've built systems that don't depend on any individual to keep running. Work is documented, config is explained, and runbooks cover the program itself, not just incidents.\n\n\n\n\nAPPLICATION DEADLINE:\n\nThe anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.\n\nEven though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0 for a list of countries where we currently cannot have Zapiens permanently working."}],"apiVersion":"1"}