At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.
Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.
Job Posted: September 21, 2026
Hi there!
We're looking for a Finance Manager to be the dedicated finance partner for Zapier's marketing organization. This is a unique opportunity to own the full financial picture for one of the most strategically important spend areas at the company - headcount, budget, and channel investment while playing a key role in connecting marketing activity to pipeline and revenue outcomes. You'll report into the Head of GTM Finance and partner closely with marketing leadership, working closely with Sales FP&A and Corporate FP&A to establish a clean interlock between marketing, sales, and company level financials.
This isn’t your first rodeo. You have 4-6+ years of accounting/finance-specific experience, with 2+ years of working with Marketing or GTM orgs. A background in Big 4 Accounting, Investment Banking, or Management Consulting with meaningful ownership of operating expense areas
You're comfortable owning a budget end to end, including headcount, spend actuals, and purchase orders, and communicating variance clearly to non-finance stakeholders
You have a strong grasp of channel-level marketing economics (pipeline generation vs. brand), cost per pipe, and how to connect spend to downstream pipeline and revenue outcomes
You're comfortable with ambiguity - able to structure a loosely-defined problem yourself rather than needing it handed to you fully scoped
You have good judgment and a bias toward surfacing issues and opportunities proactively, not waiting to be asked
You actively use AI tools to work more efficiently, with the judgment to know when to go deep manually and when to lean on the tool
You're a strong written and verbal communicator, able to turn a complex analysis into a short, clear executive takeaway with guidance from your manager
Experience with Google Sheets, a data warehouse (Databricks or Snowflake), NetSuite, Zip, and HubSpot is preferred
Own marketing FP&A end-to-end: headcount planning, budget building, and actuals tracking, so marketing leadership always has a clear, current view of where things stand against plan
Own channel allocation analysis (demand generation vs. brand) and drive ROI-by-channel reporting
Work on sales pipeline forecasting based on spend, as part of setting GTM targets and ARR modeling, flagging risks to pipeline coverage or targets early
Serve as an embedded business partner to marketing leadership - not a once-a-month reporting function, but someone marketing trusts to think through decisions with in real time
Track purchase orders and vendor commitments against budget, flagging overspend risk before it happens
Analyze the connection between marketing spend, pipeline generation, and closed-won revenue, working cross-functionally with Sales and RevOps
Partner with the Data team to establish and govern pipeline reporting definitions (leads, MQLs, opportunities) so the funnel is consistent end to end
Use AI to automate recurring finance processes, building skills and agents that can run parts of month-end close and re-forecasting cycles
At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.
Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
","descriptionPlain":"AI AT ZAPIER\n\nAt Zapier https://zapier.com/about, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.\n\nCheck out our guidance on How to Collaborate with AI During Zapier’s Hiring Process https://zapier.com/l/jobs/ai-at-zapier, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.\n\n \n\nJob Posted: September 21, 2026\n\n\n\nHi there!\n\nWe're looking for a Finance Manager to be the dedicated finance partner for Zapier's marketing organization. This is a unique opportunity to own the full financial picture for one of the most strategically important spend areas at the company - headcount, budget, and channel investment while playing a key role in connecting marketing activity to pipeline and revenue outcomes. You'll report into the Head of GTM Finance and partner closely with marketing leadership, working closely with Sales FP&A and Corporate FP&A to establish a clean interlock between marketing, sales, and company level financials.\n\n - Our Commitment to Applicants https://zapier.com/jobs/our-commitment-to-applicants/\n\n - Culture and Values at Zapier https://zapier.com/jobs/culture-and-values-at-zapier/\n\n - Zapier Guide to Remote Work https://zapier.com/learn/remote-work/\n\n - Zapier Code of Conduct https://zapier.com/jobs/zapier-code-of-conduct/\n\n - Diversity and Inclusivity at Zapier https://zapier.com/jobs/working-on-diversity-and-inclusivity/\n\n\nABOUT YOU\n\n - This isn’t your first rodeo. You have 4-6+ years of accounting/finance-specific experience, with 2+ years of working with Marketing or GTM orgs. A background in Big 4 Accounting, Investment Banking, or Management Consulting with meaningful ownership of operating expense areas\n\n - You're comfortable owning a budget end to end, including headcount, spend actuals, and purchase orders, and communicating variance clearly to non-finance stakeholders\n\n - You have a strong grasp of channel-level marketing economics (pipeline generation vs. brand), cost per pipe, and how to connect spend to downstream pipeline and revenue outcomes\n\n - You're comfortable with ambiguity - able to structure a loosely-defined problem yourself rather than needing it handed to you fully scoped\n\n - You have good judgment and a bias toward surfacing issues and opportunities proactively, not waiting to be asked\n\n - You actively use AI tools to work more efficiently, with the judgment to know when to go deep manually and when to lean on the tool\n\n - You're a strong written and verbal communicator, able to turn a complex analysis into a short, clear executive takeaway with guidance from your manager\n\n - Experience with Google Sheets, a data warehouse (Databricks or Snowflake), NetSuite, Zip, and HubSpot is preferred\n\n\n\n\nTHINGS YOU’LL DO\n\n - Own marketing FP&A end-to-end: headcount planning, budget building, and actuals tracking, so marketing leadership always has a clear, current view of where things stand against plan\n\n - Own channel allocation analysis (demand generation vs. brand) and drive ROI-by-channel reporting\n\n - Work on sales pipeline forecasting based on spend, as part of setting GTM targets and ARR modeling, flagging risks to pipeline coverage or targets early\n\n - Serve as an embedded business partner to marketing leadership - not a once-a-month reporting function, but someone marketing trusts to think through decisions with in real time\n\n - Track purchase orders and vendor commitments against budget, flagging overspend risk before it happens\n\n - Analyze the connection between marketing spend, pipeline generation, and closed-won revenue, working cross-functionally with Sales and RevOps\n\n - Partner with the Data team to establish and govern pipeline reporting definitions (leads, MQLs, opportunities) so the funnel is consistent end to end\n\n - Use AI to automate recurring finance processes, building skills and agents that can run parts of month-end close and re-forecasting cycles\n\n\nHOW TO APPLY\n\nAt Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.\n\nEducation is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.\n\nAfter you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!\n\nZapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct https://zapier.com/jobs/zapier-code-of-conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.\n\nZapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here https://zapier.com/legal/data-privacy.\n\nZapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.\n\n\n\n\nAPPLICATION DEADLINE:\n\nThe anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.\n\nEven though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0 for a list of countries where we currently cannot have Zapiens permanently working.","compensation":{"compensationTierSummary":"$158.3K – $237.5K • Offers Equity • Offers Bonus • Multiple Ranges","scrapeableCompensationSalarySummary":"$158.3K - $237.5K","compensationTiers":[{"id":"12a0bd09-bc28-4c5f-bd0a-e0c6164a7054","tierSummary":"USD $158.3K – $237.5K • Offers Equity • Offers Bonus","title":"United States","additionalInformation":null,"components":[{"id":"4b52ed15-07e5-47f5-ac28-edb2e46a8ff7","summary":"Offers Bonus","compensationType":"Bonus","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"26e2bc1c-a648-40ad-92fe-ac8f20e80b21","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"fdd90c6c-dbda-4f06-aa07-8b92c273cb70","summary":"USD $158.3K – $237.5K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":158300,"maxValue":237500}]},{"id":"7f7712fe-0a18-465c-b6fe-2f587e8b2722","tierSummary":"CA$158.3K – CA$237.5K • Offers Equity • Offers Bonus","title":"Canada","additionalInformation":null,"components":[{"id":"9a607beb-a155-4fe5-a9fa-ca3bfeb9ec56","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"08572961-caf5-43cd-ab1a-3c784d10af62","summary":"Offers Bonus","compensationType":"Bonus","interval":"1 YEAR","currencyCode":"CAD","minValue":null,"maxValue":null},{"id":"06510815-a297-4a13-9e72-dd7209ccca82","summary":"CA$158.3K – CA$237.5K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"CAD","minValue":158300,"maxValue":237500}]}],"summaryComponents":[{"compensationType":"Bonus","minValue":null,"maxValue":null,"interval":"1 YEAR"},{"compensationType":"EquityPercentage","minValue":null,"maxValue":null,"interval":"1 YEAR"},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":158300,"maxValue":237500}]}},{"id":"6adee270-03bf-4b1b-915b-eba5fb56d1b6","title":"Sales Assist Representative","department":"Sales","team":"Sales","employmentType":"FullTime","location":"APAC","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-06-08T21:00:14.036+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{}},"jobUrl":"https://jobs.ashbyhq.com/zapier/6adee270-03bf-4b1b-915b-eba5fb56d1b6","applyUrl":"https://jobs.ashbyhq.com/zapier/6adee270-03bf-4b1b-915b-eba5fb56d1b6/application","descriptionHtml":"At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.
Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.
AI Fluency Assessment
Take our 10 minute AI Fluency Assessment by clicking the link above. See how your skills stack up against our sales bar, get a personalized tier, and walk away with actionable next steps to level up your AI skills.
Job Posted: June 2026
Location: India
Hi there!
We’re looking for a new Sales-Assist Representative to join the Sales-Assist Motion at Zapier.
Zapier’s on a mission to make everyone more productive at work. We are in search of individuals who are not just looking for a job, but are committed to building a rewarding career in sales. Ideal candidates will possess a genuine passion for sales, a desire to continually learn and improve, and the drive to achieve excellence within the industry.
Zapier has helped millions of people build businesses through the power of automation. The Sales Assist group serves customers as they evaluate and buy Zapier’s offers, through a high-velocity sales motion. We help customers primarily through live chat conversations through Zendesk, and some inbound demos over Zoom. We inspire deep automation use-cases pertaining to their role, and address any questions through their procurement and buying process. Ultimately, success here looks like removing friction from the purchase and adoption process through qualifying or converting leads.
If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…
You are located in India and able to work within the hours of ~9:00 pm - 7:00 am IST.
4+ years of experience, with a track record as a solutions engineer, technical account manager moving to sales, or a very technical quota-carrying salesperson with experience in a SaaS environment, especially across technical product-led companies with both self-serve and sales GTM) with exposure to international markets.
Able to work a high velocity sales queue for prolonged periods of time in your day (Live Chat)
You're naturally curious about AI and regularly experiment with different AI tools to drive efficiency in your day-to-day work or personal life.
You’re experimental and have the ability to test our ideas rapidly and contribute to multiple sales projects.
You’re comfortable getting into the technicalities of our product, API offerings and curious about building solutions with these tools.
Self-managing and a high degree of agency to manage your calendar, pipeline and hit quotas
Effective cross-cultural communicator — able to communicate clearly with both customers and a distributed international team. Advanced working English comprehension.
You use AI in your work today — not occasionally, but as part of how you operate at a high level. You can point to workflows you’ve built, how your approach has evolved through iteration, and the impact on quality, efficiency, and experience — while intentionally applying AI for the right outcomes, setting a high bar for outputs, and taking ownership of what ships.
As a Sales-Assist Representative, you will have 3 main responsibilities:
Showcase Zapier as a potential solution for teams and businesses through multiple mediums - On a daily basis, most of your time will be on live chat (4+ hours) with customers through Zendesk. With the rest split between calls and emails. You’ll lead demos virtually to model a wide range of use-cases in which Zapier can help drive ROI for our customers. You’ll educate the user on use-cases to help inspire more ways they can automate within their business. You’ll lead them from interest, to learning more about our product to purchase. Success here is measured by our ability to qualify leads for other teams and convert customers yourself.
Create a Sales Pipeline for multiple motions- through live chat queues and product qualified lead (PQL) emails, you’ll drive an influenced revenue metric with qualified leads to be handed to other teams and members.
Maintain feedback loops back into the rest of the organization - Identifying learnings from your customer demos and passing them along as a feedback loop is critical in this role. This looks like tagging your call recordings with product feedback opportunities, or identifying areas where improved collateral may have accelerated the sales-process. To do so, you’ll need to be excellent at written communication.
You’ll work closely with numerous senior stakeholders and will be a part of several cross-functional steering committees as well.
At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.
Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
","descriptionPlain":"AI AT ZAPIER\n\nAt Zapier https://zapier.com/about, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.\n\nCheck out our guidance on How to Collaborate with AI During Zapier’s Hiring Process https://zapier.com/l/jobs/ai-at-zapier, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.\n\n \n\nAI Fluency Assessment https://ai-fluency-hub.vercel.app\nTake our 10 minute AI Fluency Assessment by clicking the link above. See how your skills stack up against our sales bar, get a personalized tier, and walk away with actionable next steps to level up your AI skills.\n\n\n\nJob Posted: June 2026\n\nLocation: India\n\n\n\nHi there!\n\nWe’re looking for a new Sales-Assist Representative to join the Sales-Assist Motion at Zapier.\n\nZapier’s on a mission to make everyone more productive at work. We are in search of individuals who are not just looking for a job, but are committed to building a rewarding career in sales. Ideal candidates will possess a genuine passion for sales, a desire to continually learn and improve, and the drive to achieve excellence within the industry. \n\nZapier has helped millions of people build businesses through the power of automation. The Sales Assist group serves customers as they evaluate and buy Zapier’s offers, through a high-velocity sales motion. We help customers primarily through live chat conversations through Zendesk, and some inbound demos over Zoom. We inspire deep automation use-cases pertaining to their role, and address any questions through their procurement and buying process. Ultimately, success here looks like removing friction from the purchase and adoption process through qualifying or converting leads.\n\nIf you want to advance your career at a fast-growing, profitable, impact-driven company, read on…\n\n - Our Commitment to Applicants https://zapier.com/jobs/our-commitment-to-applicants/\n\n - Culture and Values at Zapier https://zapier.com/jobs/culture-and-values-at-zapier/\n\n - Zapier Guide to Remote Work https://zapier.com/learn/remote-work/\n\n - Zapier Code of Conduct https://zapier.com/jobs/zapier-code-of-conduct/\n\n - Diversity and Inclusivity at Zapier https://zapier.com/jobs/working-on-diversity-and-inclusivity/\n \n \n\n\nABOUT YOU\n\n - You are located in India and able to work within the hours of ~9:00 pm - 7:00 am IST. \n\n - 4+ years of experience, with a track record as a solutions engineer, technical account manager moving to sales, or a very technical quota-carrying salesperson with experience in a SaaS environment, especially across technical product-led companies with both self-serve and sales GTM) with exposure to international markets.\n\n - Able to work a high velocity sales queue for prolonged periods of time in your day (Live Chat)\n\n - You're naturally curious about AI and regularly experiment with different AI tools to drive efficiency in your day-to-day work or personal life.\n\n - You’re experimental and have the ability to test our ideas rapidly and contribute to multiple sales projects.\n\n - You’re comfortable getting into the technicalities of our product, API offerings and curious about building solutions with these tools.\n\n - Self-managing and a high degree of agency to manage your calendar, pipeline and hit quotas\n\n - Effective cross-cultural communicator — able to communicate clearly with both customers and a distributed international team. Advanced working English comprehension. \n\n - You use AI in your work today — not occasionally, but as part of how you operate at a high level. You can point to workflows you’ve built, how your approach has evolved through iteration, and the impact on quality, efficiency, and experience — while intentionally applying AI for the right outcomes, setting a high bar for outputs, and taking ownership of what ships.\n\n\n\n\nTHINGS YOU’LL DO\n\nAs a Sales-Assist Representative, you will have 3 main responsibilities:\n\n 1. Showcase Zapier as a potential solution for teams and businesses through multiple mediums - On a daily basis, most of your time will be on live chat (4+ hours) with customers through Zendesk. With the rest split between calls and emails. You’ll lead demos virtually to model a wide range of use-cases in which Zapier can help drive ROI for our customers. You’ll educate the user on use-cases to help inspire more ways they can automate within their business. You’ll lead them from interest, to learning more about our product to purchase. Success here is measured by our ability to qualify leads for other teams and convert customers yourself.\n\n 2. Create a Sales Pipeline for multiple motions- through live chat queues and product qualified lead (PQL) emails, you’ll drive an influenced revenue metric with qualified leads to be handed to other teams and members.\n\n 3. Maintain feedback loops back into the rest of the organization - Identifying learnings from your customer demos and passing them along as a feedback loop is critical in this role. This looks like tagging your call recordings with product feedback opportunities, or identifying areas where improved collateral may have accelerated the sales-process. To do so, you’ll need to be excellent at written communication.\n\nYou’ll work closely with numerous senior stakeholders and will be a part of several cross-functional steering committees as well.\n\n\n\n\nHOW TO APPLY\n\nAt Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.\n\nEducation is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.\n\nAfter you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!\n\nZapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct https://zapier.com/jobs/zapier-code-of-conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.\n\nZapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here https://zapier.com/legal/data-privacy.\n\nZapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.\n\n\n\n\nAPPLICATION DEADLINE:\n\nThe anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.\n\nEven though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0 for a list of countries where we currently cannot have Zapiens permanently working.","compensation":{"compensationTierSummary":"₹35,75,300 – ₹49,96,800 • Offers Equity • Offers Commission","scrapeableCompensationSalarySummary":"₹35,75,300 - ₹49,96,800","compensationTiers":[{"id":"4abec16b-cac9-4210-a9a6-c66b692b4f52","tierSummary":"OTE ₹35,75,300 – ₹49,96,800 • Offers Equity • Offers Commission","title":"India","additionalInformation":null,"components":[{"id":"28f01b45-2ed7-4111-a68d-ca0cc12bac7b","summary":"OTE ₹35,75,300 – ₹49,96,800","compensationType":"Salary","interval":"1 YEAR","currencyCode":"INR","minValue":3575300,"maxValue":4996800},{"id":"5ec07661-7f70-4fb2-b3bc-4c37774455aa","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"INR","minValue":null,"maxValue":null},{"id":"1159e983-cd7a-4737-8987-aac85bed0bef","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"INR","minValue":3575300,"maxValue":4996800},{"compensationType":"Commission","interval":"1 YEAR","currencyCode":"INR","minValue":null,"maxValue":null},{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}},{"id":"d4576c10-a27e-47fa-a056-30c898b9e672","title":"Account Executive, Mid Market","department":"Sales","team":"Sales","employmentType":"FullTime","location":"NAMER","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-26T18:09:24.238+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/zapier/d4576c10-a27e-47fa-a056-30c898b9e672","applyUrl":"https://jobs.ashbyhq.com/zapier/d4576c10-a27e-47fa-a056-30c898b9e672/application","descriptionHtml":"At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.
Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.
We’re on a mission to make automation work for everyone.
As the leader in easy automation, Zapier empowers businesses to automate workflows and move data across 7,000+ apps. We work with what you work with, across your apps and tech stack, so you can make magic happen.
We’re at an interesting inflection point at Zapier. Automation and AI are reshaping how businesses operate, and we’re right in the middle of it. We’re looking for someone who wants to help drive that innovation, not just someone who wants to hit a number.
The role: you’ll be selling Zapier’s AI Orchestration platform to companies with up to 1,000 employees, owning the full sales cycle from prospecting to close.
Most of your pipeline will come from you. Cold outreach, turning a warm signal into a real conversation, finding the deal before it finds you, that's the job, and we need people who are built for that part, not just willing to do it.
Zapier's Mid-Market motion is early. We need architects, not order-takers. You won't inherit a playbook. You'll help write it
There's more than one path to this role
Likely you’ve been a top performer in SaaS sales (or consistently exceeding in mid-market, and you’re ready to step up) and can run a deal end-to-end, including prospecting. However, if you have a track record of tackling hard problems, hands-on experience with AI tools (not just familiarity), put customers first, and have a drive to make things happen you may also be a great fit for our team.
Either way, what separates a good candidate from a great one is proactive ownership, the ability to navigate ambiguity, strong stakeholder communication, cross-functional collaboration, and a genuine hunger to learn fast.
You have 2-5 years of demonstrated success in selling horizontal SaaS solutions to multi-stakeholder or technical organizations across the mid-market levels, with a strong focus on automation, integrations, and enhancing tech stack efficiency.
Proven track record of success in closing software deals over and meeting or exceeding your sales quota
Strong understanding of APIs, integrations, and tools like Zapier, with the ability to explain their importance in modern tech ecosystems.
Demonstrated ability to discuss IT concerns, including security, scalability, compliance, and performance, in a credible and knowledgeable manner.
Excellent communication skills both with customers and within an organization
Ability to develop and navigate senior-level relationships quickly and effectively
You thrive in a state of ambiguity and are motivated by strong personal drive
You use AI in your work today, not occasionally, but as part of how you operate at a high level. You can point to workflows you’ve built, how your approach has evolved through iteration, and the impact on quality, efficiency, and experience while intentionally applying AI for the right outcomes, setting a high bar for outputs, and taking ownership of what ships.
Take our 10 minute AI Fluency Assessment by clicking the link above. See how your skills stack up against our sales bar, get a personalized tier, and walk away with actionable next steps to level up your AI skills.
Own mid-market accounts end-to-end: prospecting, discovery, negotiation, close, and expansion
Sell Zapier’s AI-powered automation platform to enterprises moving from manual workflows to orchestrated, AI-first operations
Show up in the field: build relationships at events, conferences, and executive briefings that go deeper than a LinkedIn connection
Build relationships across the org from the people doing the work up to the C-suite
Lead conversations that help customers think through the real business impact of automation, not just the product features
Quarterback complex deals across Solutions Engineering, Customer Success, and Product. You’re accountable for the outcome, not just your piece
Help shape how we go to market at the mid-market level; the team is small, fast, and building the motion from scratch
This section exists to save everyone time.
You’re coming from a large enterprise org and need a defined territory, established SDR/BDR support, and fully built enablement to be successful
You measure success by activity volume over deal quality
You want to avoid ambiguity and prefer a structured, repeatable process handed to you
You can demo a product’s features, but can’t frame the ROI or build a business case from a customer’s pain
AI is something you’ll “get around to” rather than something you’re already using
Zapier is profitable, has been around long enough to know what we’re doing, and is growing into a bigger opportunity in AI and automation. You’ll do real work where your contributions are visible and your impact is measurable. Our team is deeply curious and always looking for innovative ways to meet and exceed our customers' needs.
If breaking into AI is something you’re thinking about, there are very few companies where you’ll build with it the way you will here. We’ll take you from capable to transformative—and that’s increasingly a career-defining skill set.
We are a remote-first company. We believe the people who win in AI and automation aren’t just product experts; they synthesize information, build business cases, and move faster than the competition.
At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.
Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
","descriptionPlain":"AI AT ZAPIER\n\nAt Zapier https://zapier.com/about, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.\n\nCheck out our guidance on How to Collaborate with AI During Zapier’s Hiring Process https://zapier.com/l/jobs/ai-at-zapier, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.\n\n \n\n\nABOUT ZAPIER\n\nWe’re on a mission to make automation work for everyone.\n\nAs the leader in easy automation, Zapier empowers businesses to automate workflows and move data across 7,000+ apps. We work with what you work with, across your apps and tech stack, so you can make magic happen.\n\nWe’re at an interesting inflection point at Zapier. Automation and AI are reshaping how businesses operate, and we’re right in the middle of it. We’re looking for someone who wants to help drive that innovation, not just someone who wants to hit a number.\n\nThe role: you’ll be selling Zapier’s AI Orchestration platform to companies with up to 1,000 employees, owning the full sales cycle from prospecting to close.\n\nMost of your pipeline will come from you. Cold outreach, turning a warm signal into a real conversation, finding the deal before it finds you, that's the job, and we need people who are built for that part, not just willing to do it.\n\nZapier's Mid-Market motion is early. We need architects, not order-takers. You won't inherit a playbook. You'll help write it\n\nThere's more than one path to this role\n\nLikely you’ve been a top performer in SaaS sales (or consistently exceeding in mid-market, and you’re ready to step up) and can run a deal end-to-end, including prospecting. However, if you have a track record of tackling hard problems, hands-on experience with AI tools (not just familiarity), put customers first, and have a drive to make things happen you may also be a great fit for our team.\n\nEither way, what separates a good candidate from a great one is proactive ownership, the ability to navigate ambiguity, strong stakeholder communication, cross-functional collaboration, and a genuine hunger to learn fast.\n\n\nWHAT WE ARE LOOKING FOR\n\n - You have 2-5 years of demonstrated success in selling horizontal SaaS solutions to multi-stakeholder or technical organizations across the mid-market levels, with a strong focus on automation, integrations, and enhancing tech stack efficiency.\n\n - Proven track record of success in closing software deals over and meeting or exceeding your sales quota\n\n - Strong understanding of APIs, integrations, and tools like Zapier, with the ability to explain their importance in modern tech ecosystems.\n\n - Demonstrated ability to discuss IT concerns, including security, scalability, compliance, and performance, in a credible and knowledgeable manner.\n\n - Excellent communication skills both with customers and within an organization\n\n - Ability to develop and navigate senior-level relationships quickly and effectively\n\n - You thrive in a state of ambiguity and are motivated by strong personal drive\n\n - You use AI in your work today, not occasionally, but as part of how you operate at a high level. You can point to workflows you’ve built, how your approach has evolved through iteration, and the impact on quality, efficiency, and experience while intentionally applying AI for the right outcomes, setting a high bar for outputs, and taking ownership of what ships.\n\nAI Fluency Assessment https://ai-fluency-hub.vercel.app/\n\n - Take our 10 minute AI Fluency Assessment by clicking the link above. See how your skills stack up against our sales bar, get a personalized tier, and walk away with actionable next steps to level up your AI skills.\n\n\nWHAT YOU’LL DO\n\n - Own mid-market accounts end-to-end: prospecting, discovery, negotiation, close, and expansion\n\n - Sell Zapier’s AI-powered automation platform to enterprises moving from manual workflows to orchestrated, AI-first operations\n\n - Show up in the field: build relationships at events, conferences, and executive briefings that go deeper than a LinkedIn connection\n\n - Build relationships across the org from the people doing the work up to the C-suite\n\n - Lead conversations that help customers think through the real business impact of automation, not just the product features\n\n - Quarterback complex deals across Solutions Engineering, Customer Success, and Product. You’re accountable for the outcome, not just your piece\n\n - Help shape how we go to market at the mid-market level; the team is small, fast, and building the motion from scratch\n\n\nWHO SHOULD NOT APPLY\n\nThis section exists to save everyone time.\n\n - You’re coming from a large enterprise org and need a defined territory, established SDR/BDR support, and fully built enablement to be successful\n\n - You measure success by activity volume over deal quality\n\n - You want to avoid ambiguity and prefer a structured, repeatable process handed to you\n\n - You can demo a product’s features, but can’t frame the ROI or build a business case from a customer’s pain\n\n - AI is something you’ll “get around to” rather than something you’re already using\n\n\nWHY JOIN NOW\n\nZapier is profitable, has been around long enough to know what we’re doing, and is growing into a bigger opportunity in AI and automation. You’ll do real work where your contributions are visible and your impact is measurable. Our team is deeply curious and always looking for innovative ways to meet and exceed our customers' needs.\n\nIf breaking into AI is something you’re thinking about, there are very few companies where you’ll build with it the way you will here. We’ll take you from capable to transformative—and that’s increasingly a career-defining skill set.\n\nWe are a remote-first company. We believe the people who win in AI and automation aren’t just product experts; they synthesize information, build business cases, and move faster than the competition.\n\n\nHOW TO APPLY\n\nAt Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.\n\nEducation is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.\n\nAfter you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!\n\nZapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct https://zapier.com/jobs/zapier-code-of-conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.\n\nZapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here https://zapier.com/legal/data-privacy.\n\nZapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.\n\n\n\n\nAPPLICATION DEADLINE:\n\nThe anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.\n\nEven though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0 for a list of countries where we currently cannot have Zapiens permanently working.","compensation":{"compensationTierSummary":"$140K – $170K • Offers Equity • Offers Commission • Multiple Ranges","scrapeableCompensationSalarySummary":"$140K - $170K","compensationTiers":[{"id":"ac4f5c80-9b70-4b9b-8acf-8bf650d63739","tierSummary":"OTE $140K – $170K • Offers Equity • Offers Commission","title":"L2 USA","additionalInformation":null,"components":[{"id":"f77d244f-db4b-4cf6-8e1c-5637e001caa4","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"752db50f-dd4d-488a-9e18-e4c05a748a25","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"8550a105-18c3-4381-8fd4-2495c794c4c2","summary":"OTE $140K – $170K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":140000,"maxValue":170000}]},{"id":"d0ba0fdb-f21d-4be5-a496-e9195af26d24","tierSummary":"OTE CA$140K – CA$170K • Offers Equity • Offers Commission","title":"L2 Canada","additionalInformation":null,"components":[{"id":"67fb7a99-b172-43e8-958a-c93f97015cec","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"CAD","minValue":null,"maxValue":null},{"id":"4465888b-9fb6-4d73-a2bc-b01562df8fb9","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"db92bace-c7cb-491b-9afc-fcb284c29124","summary":"OTE CA$140K – CA$170K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"CAD","minValue":140000,"maxValue":170000}]}],"summaryComponents":[{"compensationType":"Commission","minValue":null,"maxValue":null,"interval":"1 YEAR"},{"compensationType":"EquityPercentage","minValue":null,"maxValue":null,"interval":"1 YEAR"},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":140000,"maxValue":170000}]}},{"id":"45b2c110-f8e0-497a-914c-72fddf447ed0","title":"Automation Strategist, Customer Success","department":"Sales","team":"Sales","employmentType":"FullTime","location":"HQ","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"NAMER","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}}}],"publishedAt":"2026-09-22T22:08:20.467+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":null,"jobUrl":"https://jobs.ashbyhq.com/zapier/45b2c110-f8e0-497a-914c-72fddf447ed0","applyUrl":"https://jobs.ashbyhq.com/zapier/45b2c110-f8e0-497a-914c-72fddf447ed0/application","descriptionHtml":"At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.
Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.
AI Fluency Assessment
Take our 10 minute AI Fluency Assessment by clicking the link above. See how your skills stack up against our sales bar, get a personalized tier, and walk away with actionable next steps to level up your AI skills.
Job Posted: 09/22/2026
Location: USA & Canada
Level: IC4 & IC5
Hi there!
Zapier’s mission is to make automation and AI accessible to everyone. Our enterprise customers are adopting automation as a strategic capability, not just a tool. They need expert partners who can help them orchestrate processes, unlock new use cases, and scale their impact.
We’re looking for an Automation Strategist to join our Customer Success organization as the core role working with customers on our enterprise plan. This role blends strategic advisory, orchestration design, and value-focused relationship expansion. As an Automation Strategist, you will help customers shape their automation strategy, identify and deploy high-value use cases, and guide them toward meaningful AI-enabled transformation.
This role moves beyond classic Customer Success, focusing on consulting, systems thinking, orchestration, executive alignment and continuous value discovery, rooted in our team’s mission of delivering value through clarity, impact, curiosity, and approachable expertise.
You see opportunity in ambiguity and building things that scale
You experiment, learn quickly, and iterate openly, unafraid to make, and revise, bets.
You enjoy creating playbooks as much as running them.
You appreciate that each customer is unique, yet you build frameworks that scale across them.
You use AI in your work today — not occasionally, but as part of how you operate at a high level. You can point to workflows you’ve built, how your approach has evolved through iteration, and the impact on quality, efficiency, and experience — while intentionally applying AI for the right outcomes, setting a high bar for outputs, and taking ownership of what ships.
You’re a strategic, customer-centric problem solver.
You’re relentlessly focused on the outcome and willing to learn new approaches or challenge the status quo to deliver value for our enterprise customers.
With 5+ years in SaaS (customer success, consulting, solutions, enterprise product or similar process and system strategy roles), customers see you as a valuable extension of their team
You have thoughts on how modern businesses should operate, including where inefficiencies hide and how automation + AI unlock leverage.
You can operate across audiences, from executive sponsors to execution teams running sprint-style projects.
You connect business goals to product solutions
You’re skilled at discovering what customers actually need (not just what they say),
You communicate automation value in terms of ROI, efficiency, scalability, and risk reduction
You think in systems, logic, and orchestration frameworks, but don’t get bogged down in technical details.
You own the outcome, project managing stakeholders internally (TAM, product, support) and externally (customer execution teams, Line of Business Leaders) to deliver realized, quantifiable value.
You’re an exceptional communicator
You communicate strategy and insights with clarity, empathy, and precision.
You know when to use async vs. live to balance ideal outcomes and speed, employing Slack, email, workshops, executive briefings, texts, and standups.
You leverage automation and AI yourself to execute with clarity, speed, and alignment..
Data guides your decisions.
You interpret usage patterns, account signals, and customer behavior to inform strategy.
You collaborate with data science and RevOps to shape MVP → mature data products and workflows.
You combine early data signals with strong first principles thinking to make decisions and evaluate progress.
You embody our cultural anchors
You lead customer engagements with clarity, dependability, approachable expertise, focusing on delivery meaningful value.
Internally you exercise good judgement and demonstrate our values of collaboration with purpose, accountability, recognition.
Guide Customers’ Automation Strategy
Build deep relationships that uncover goals, challenges, and priorities.
Advise on automation governance, best practices, and cross-functional program structure, process and design.
Help customers set goals and adopt AI-orchestrated processes across lines of business.
Discover and Deploy High-Value Use Cases
Identify impactful automation opportunities through exec alignment, influencer mapping, and citizen-developer input.
Work with customer stakeholders, SAs and TAMs to co-design implementation patterns that ensure scalability and long-term success.
Translate business problems into orchestration strategies that deliver measurable value.
Capture the prior state and descriptive metrics that help you quantify the impact of the work.
Drive Customer Outcomes
Demonstrate ROI and unlock new value paths through expanded automation usage.
Accelerate renewal and expansion by deepening customer maturity and outcomes.
Collaborate Across Zapier
Partner with Sales, Support, Product, and others to deliver a unified customer experience.
Share insights that influence roadmap decisions, positioning and GTM strategy
Build a World-Class Program
Help scale the methodologies, frameworks, and assets that define automation strategy at Zapier.
Do the best work of your life as we build Zapier for Enterprise from a subset of the business to the default choice of enterprises globally
At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We’re looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Zapier is an equal-opportunity employer and we’re excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone’s identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.
Zapier prioritizes the security of our customers’ information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.
At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.
Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
","descriptionPlain":"AI AT ZAPIER\n\nAt Zapier https://zapier.com/about, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.\n\nCheck out our guidance on How to Collaborate with AI During Zapier’s Hiring Process https://zapier.com/l/jobs/ai-at-zapier, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.\n\n \n\nAI Fluency Assessment https://ai-fluency-hub.vercel.app\nTake our 10 minute AI Fluency Assessment by clicking the link above. See how your skills stack up against our sales bar, get a personalized tier, and walk away with actionable next steps to level up your AI skills.\n\n\nJob Posted: 09/22/2026\n\nLocation: USA & Canada\n\nLevel: IC4 & IC5\n\n\n\nHi there!\n\nZapier’s mission is to make automation and AI accessible to everyone. Our enterprise customers are adopting automation as a strategic capability, not just a tool. They need expert partners who can help them orchestrate processes, unlock new use cases, and scale their impact.\n\nWe’re looking for an Automation Strategist to join our Customer Success organization as the core role working with customers on our enterprise plan. This role blends strategic advisory, orchestration design, and value-focused relationship expansion. As an Automation Strategist, you will help customers shape their automation strategy, identify and deploy high-value use cases, and guide them toward meaningful AI-enabled transformation.\n\nThis role moves beyond classic Customer Success, focusing on consulting, systems thinking, orchestration, executive alignment and continuous value discovery, rooted in our team’s mission of delivering value through clarity, impact, curiosity, and approachable expertise.\n\n - Our Commitment to Applicants https://zapier.com/jobs/our-commitment-to-applicants/\n\n - Culture and Values at Zapier https://zapier.com/jobs/culture-and-values-at-zapier/\n\n - Zapier Guide to Remote Work https://zapier.com/learn/remote-work/\n\n - Zapier Code of Conduct https://zapier.com/jobs/zapier-code-of-conduct/\n\n - Diversity and Inclusivity at Zapier https://zapier.com/jobs/working-on-diversity-and-inclusivity/\n\n\n\n\nABOUT YOU\n\n - You see opportunity in ambiguity and building things that scale\n \n - You experiment, learn quickly, and iterate openly, unafraid to make, and revise, bets.\n \n - You enjoy creating playbooks as much as running them.\n \n - You appreciate that each customer is unique, yet you build frameworks that scale across them.\n \n - You use AI in your work today — not occasionally, but as part of how you operate at a high level. You can point to workflows you’ve built, how your approach has evolved through iteration, and the impact on quality, efficiency, and experience — while intentionally applying AI for the right outcomes, setting a high bar for outputs, and taking ownership of what ships.\n\n - You’re a strategic, customer-centric problem solver.\n \n - You’re relentlessly focused on the outcome and willing to learn new approaches or challenge the status quo to deliver value for our enterprise customers.\n \n - With 5+ years in SaaS (customer success, consulting, solutions, enterprise product or similar process and system strategy roles), customers see you as a valuable extension of their team\n \n - You have thoughts on how modern businesses should operate, including where inefficiencies hide and how automation + AI unlock leverage.\n \n - You can operate across audiences, from executive sponsors to execution teams running sprint-style projects.\n\n - You connect business goals to product solutions\n \n - You’re skilled at discovering what customers actually need (not just what they say),\n \n - You communicate automation value in terms of ROI, efficiency, scalability, and risk reduction\n \n - You think in systems, logic, and orchestration frameworks, but don’t get bogged down in technical details.\n \n - You own the outcome, project managing stakeholders internally (TAM, product, support) and externally (customer execution teams, Line of Business Leaders) to deliver realized, quantifiable value.\n\n - You’re an exceptional communicator\n \n - You communicate strategy and insights with clarity, empathy, and precision.\n \n - You know when to use async vs. live to balance ideal outcomes and speed, employing Slack, email, workshops, executive briefings, texts, and standups.\n \n - You leverage automation and AI yourself to execute with clarity, speed, and alignment..\n\n - Data guides your decisions.\n \n - You interpret usage patterns, account signals, and customer behavior to inform strategy.\n \n - You collaborate with data science and RevOps to shape MVP → mature data products and workflows.\n \n - You combine early data signals with strong first principles thinking to make decisions and evaluate progress.\n\n - You embody our cultural anchors\n \n - You lead customer engagements with clarity, dependability, approachable expertise, focusing on delivery meaningful value.\n \n - Internally you exercise good judgement and demonstrate our values of collaboration with purpose, accountability, recognition.\n\n\n\n\nWHAT YOU’LL DO\n\n - Guide Customers’ Automation Strategy\n \n - Build deep relationships that uncover goals, challenges, and priorities.\n \n - Advise on automation governance, best practices, and cross-functional program structure, process and design.\n \n - Help customers set goals and adopt AI-orchestrated processes across lines of business.\n\n - Discover and Deploy High-Value Use Cases\n \n - Identify impactful automation opportunities through exec alignment, influencer mapping, and citizen-developer input.\n \n - Work with customer stakeholders, SAs and TAMs to co-design implementation patterns that ensure scalability and long-term success.\n \n - Translate business problems into orchestration strategies that deliver measurable value.\n \n - Capture the prior state and descriptive metrics that help you quantify the impact of the work.\n\n - Drive Customer Outcomes\n \n - Demonstrate ROI and unlock new value paths through expanded automation usage.\n \n - Accelerate renewal and expansion by deepening customer maturity and outcomes.\n\n - Collaborate Across Zapier\n \n - Partner with Sales, Support, Product, and others to deliver a unified customer experience.\n \n - Share insights that influence roadmap decisions, positioning and GTM strategy\n\n - Build a World-Class Program\n \n - Help scale the methodologies, frameworks, and assets that define automation strategy at Zapier.\n \n - Do the best work of your life as we build Zapier for Enterprise from a subset of the business to the default choice of enterprises globally\n\n\n\n\nHOW TO APPLY\n\nAt Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We’re looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.\n\n\nEducation is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.\nAfter you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!\n\n\nZapier is an equal-opportunity employer and we’re excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone’s identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct https://zapier.com/jobs/zapier-code-of-conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.\nZapier prioritizes the security of our customers’ information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here https://zapier.com/legal/data-privacy.\n\n\nZapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.\n\n\nHOW TO APPLY\n\nAt Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.\n\nEducation is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.\n\nAfter you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!\n\nZapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct https://zapier.com/jobs/zapier-code-of-conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.\n\nZapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here https://zapier.com/legal/data-privacy.\n\nZapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.\n\n\n\n\nAPPLICATION DEADLINE:\n\nThe anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.\n\nEven though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0 for a list of countries where we currently cannot have Zapiens permanently working.","compensation":{"compensationTierSummary":"$158.3K – $263.4K • Offers Commission • Multiple Ranges","scrapeableCompensationSalarySummary":"$158.3K - $263.4K","compensationTiers":[{"id":"95a92759-8729-48a4-8306-f2f99cd266dd","tierSummary":"IC4 OTE $158.3K – $237.5K • Offers Commission","title":"USA","additionalInformation":null,"components":[{"id":"3a5b0fc4-7176-4e8e-9333-c78befb5b31e","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"dc8c70dc-a759-4e93-8259-1ffe1c3959dc","summary":"IC4 OTE $158.3K – $237.5K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":158300,"maxValue":237500}]},{"id":"a26ad54a-6043-4ca7-8fa5-adf2cf5a257f","tierSummary":"IC4 OTE CA$174.2K – CA$261.2K • Offers Commission","title":"Canada","additionalInformation":null,"components":[{"id":"7addee24-347c-42cb-bd05-993963f6f24d","summary":"IC4 OTE CA$174.2K – CA$261.2K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"CAD","minValue":174200,"maxValue":261200},{"id":"390ea9b4-4c22-4310-a989-f4aeb6571f00","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"CAD","minValue":null,"maxValue":null}]},{"id":"89a54624-2a1c-45d9-8eb4-50e68b9ccde3","tierSummary":"IC5 OTE $210.7K – $263.4K • Offers Commission","title":"USA ","additionalInformation":null,"components":[{"id":"3d925ab0-d730-4924-a68f-c0e47bf74a2c","summary":"IC5 OTE $210.7K – $263.4K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":210700,"maxValue":263400},{"id":"d62e9ee1-d134-4360-9401-8fd07de15088","summary":"Offers Commission","compensationType":"Commission","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Commission","minValue":null,"maxValue":null,"interval":"1 YEAR"},{"minValue":158300,"maxValue":263400,"currencyCode":"USD","interval":"1 YEAR","compensationType":"Salary"}]}},{"id":"1767482d-de23-460c-80eb-6d0a3caa72ab","title":"Staff Backend Engineer, Commerce","department":"Engineering","team":"Engineering","employmentType":"FullTime","location":"NAMER","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"APAC","address":{"postalAddress":{}}},{"location":"EMEA","address":{"postalAddress":{}}}],"publishedAt":"2026-06-30T21:30:07.895+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/zapier/1767482d-de23-460c-80eb-6d0a3caa72ab","applyUrl":"https://jobs.ashbyhq.com/zapier/1767482d-de23-460c-80eb-6d0a3caa72ab/application","descriptionHtml":"At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.
Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.
Job Posted: April 29, 2026
Updated: June 19, 2026
Location: Americas - North, Central and South America, EMEA, APAC
Zapier's mission is to make automation work for everyone. That mission is funded by revenue — and every dollar of it flows through our Commerce Zone. We build and operate the infrastructure behind billing, subscriptions, payments, pricing, entitlements, and checkout across everything Zapier ships: self-serve plans, enterprise contracts, and ecosystem offerings. When a customer upgrades, renews, changes plans, or pays an invoice, our systems make it happen — correctly, instantly, and at scale.
We're hiring a Staff Engineer to own the technical vision and long-term architecture for the Commerce Zone. You'll define the pricing primitives, service boundaries, and data models that let Zapier ship pricing and packaging changes in days instead of months — while keeping every dollar accounted for accurately. That means designing the framework and abstractions product teams plug into so they can launch new SKUs without becoming billing experts, building configuration-driven infrastructure for pricing experimentation, and ensuring the platform evolves without foundational rewrites.
This is production-critical, finance-grade infrastructure where correctness is non-negotiable. You'll drive alignment across teams in a space defined by high ambiguity and competing constraints, working closely with Product, Engineering, Finance, and Sales. The role is particularly exciting because decisions here ripple across Zapier — shaping how the company monetizes its next phase of growth.
Proven engineering impact: You've driven outcomes in complex, production systems at scale — shipping projects that delivered measurable improvements in environments where requirements shifted under you. You separate essential from accidental complexity, make tradeoffs explicit, and use data to inform decisions without becoming paralyzed by it. Many strong candidates have 8+ years of experience, but we hire for impact and capability, not tenure.
Billing/payments/monetization domain experience: You bring strong domain knowledge in billing systems, subscription management, payment processing, or financial platforms. You understand metered billing, pricing models, entitlements, revenue recognition, and the operational complexity of supporting enterprise customers. You know that billing isn't just a backend problem — it touches sales, finance, support, and product, and you've navigated that reality.
API, platform, and performance expertise: You've designed and built APIs that serve multiple consumers — internal teams, external partners, and user-facing products — and you know how to evolve systems without breaking existing integrations. You have a track record of identifying and resolving performance bottlenecks through profiling, caching, database optimization, and delivering measurable improvements that impact user experience and conversion.
Outcome-driven and customer-focused: You care deeply about the problems our customers are trying to solve and define success by the results they achieve — not the elegance of the technical solution. You fall in love with the problem, not your first implementation, and are willing to rethink or pivot when it better serves the customer and the business.
Cross-team leadership and proactive ownership: You've led technical initiatives that span multiple teams and operate with end-to-end ownership. You gather requirements, surface risks early, align stakeholders, and drive ambiguous problems through to measurable outcomes. You're a trusted partner to Engineering, Product, and Design leadership — helping shape roadmaps, translating business strategy into technical direction, and amplifying other engineers by raising standards and building durable foundations that create leverage across teams.
AI fluency: You use AI coding tools as a regular part of your workflow and have a point of view on where they accelerate delivery and where human judgment is non-negotiable. In a high-correctness domain like payments and billing, you know the difference between automating boilerplate and trusting AI with revenue logic — and you bring that judgment to the engineers you work with.
Comfort with complexity: You're at home in large, mature codebases — you know how to navigate a monolith, find the right leverage points, and make meaningful progress without waiting for a clean slate.
Serve as a technical leader within the Commerce Zone: You’ll operate as part of the zone’s leadership team, partnering closely with Engineering, Product, and Design to shape strategy and roadmap decisions. You’ll translate business context into technical direction—and ensure engineering tradeoffs are clearly understood at the business level.
Shape the long-term platform vision: You’ll define and evolve the architectural direction of the Commerce Zone, balancing near-term delivery with long-term durability, extensibility, and operational excellence.
Lead high-impact technical initiatives: You’ll drive the strategic evolution of our monetization platform—decoupling billing from account systems, clarifying system boundaries, and consolidating pricing infrastructure. You’ll build flexible, configurable foundations that enable fast Pricing and Packaging experimentation and seamless launch moments across the customer lifecycle, while supporting clean, reliable data for Finance and Pricing & Packaging.
Own and strengthen revenue-critical systems: You’ll be responsible for systems across the Commerce Zone—Billing, Pricing, Payments, Checkout, and Entitlements—ensuring they are resilient, observable, and correct. You’ll raise the bar on proactive detection, safe rollback mechanisms, and revenue accuracy—catching issues before customers do. You’ll systematically reduce structural and technical debt, eliminate recurring operational pain points, and strengthen architectural foundations to prevent revenue-impacting incidents before they emerge.
Guide high-impact technical decisions: You’ll influence API design, data modeling, caching strategies, and system architecture—optimizing for scalability, developer experience, and rapid pricing and packaging iteration.
Partner deeply across Zapier: You’ll collaborate closely with Pricing & Packaging, Product, and Design teams to drive ARR growth and craft seamless, intuitive, and lovable monetization journeys for self-serve, enterprise, and ecosystem customers. You’ll also work with Support and Operations to ensure robust admin tooling and exceptional customer experiences across upgrades, billing changes, and subscription management.
Drive measurable improvements: You’ll identify performance bottlenecks and deliver optimizations that show up in the metrics—reduced latency, improved reliability, stronger customer experiences, and improved conversion and retention.
Mentor engineers and raise the technical bar: You’ll share patterns and tooling, conduct thoughtful code reviews, and grow engineering capability across the zone. You’ll be a go-to resource for engineers tackling complex monetization and platform challenges.
Champion documentation and developer experience: You’ll ensure our systems are well-documented and easy to adopt, reducing friction and accelerating development across the organization.
At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.
Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
","descriptionPlain":"AI AT ZAPIER\n\nAt Zapier https://zapier.com/about, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.\n\nCheck out our guidance on How to Collaborate with AI During Zapier’s Hiring Process https://zapier.com/l/jobs/ai-at-zapier, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.\n\n \n\nJob Posted: April 29, 2026\n\nUpdated: June 19, 2026\n\nLocation: Americas - North, Central and South America, EMEA, APAC\n\n\n\n\nHI THERE!\n\nZapier's mission is to make automation work for everyone. That mission is funded by revenue — and every dollar of it flows through our Commerce Zone. We build and operate the infrastructure behind billing, subscriptions, payments, pricing, entitlements, and checkout across everything Zapier ships: self-serve plans, enterprise contracts, and ecosystem offerings. When a customer upgrades, renews, changes plans, or pays an invoice, our systems make it happen — correctly, instantly, and at scale.\n\nWe're hiring a Staff Engineer to own the technical vision and long-term architecture for the Commerce Zone. You'll define the pricing primitives, service boundaries, and data models that let Zapier ship pricing and packaging changes in days instead of months — while keeping every dollar accounted for accurately. That means designing the framework and abstractions product teams plug into so they can launch new SKUs without becoming billing experts, building configuration-driven infrastructure for pricing experimentation, and ensuring the platform evolves without foundational rewrites.\n\nThis is production-critical, finance-grade infrastructure where correctness is non-negotiable. You'll drive alignment across teams in a space defined by high ambiguity and competing constraints, working closely with Product, Engineering, Finance, and Sales. The role is particularly exciting because decisions here ripple across Zapier — shaping how the company monetizes its next phase of growth.\n\n - Our Commitment to Applicants https://zapier.com/jobs/our-commitment-to-applicants/\n\n - Culture and Values at Zapier https://zapier.com/jobs/culture-and-values-at-zapier/\n\n - Zapier Guide to Remote Work https://zapier.com/learn/remote-work/\n\n - Zapier Code of Conduct https://zapier.com/jobs/zapier-code-of-conduct/\n\n - Diversity and Inclusivity at Zapier https://zapier.com/jobs/working-on-diversity-and-inclusivity/\n\n\n\n\nABOUT YOU\n\n - Proven engineering impact: You've driven outcomes in complex, production systems at scale — shipping projects that delivered measurable improvements in environments where requirements shifted under you. You separate essential from accidental complexity, make tradeoffs explicit, and use data to inform decisions without becoming paralyzed by it. Many strong candidates have 8+ years of experience, but we hire for impact and capability, not tenure.\n\n - Billing/payments/monetization domain experience: You bring strong domain knowledge in billing systems, subscription management, payment processing, or financial platforms. You understand metered billing, pricing models, entitlements, revenue recognition, and the operational complexity of supporting enterprise customers. You know that billing isn't just a backend problem — it touches sales, finance, support, and product, and you've navigated that reality.\n\n - API, platform, and performance expertise: You've designed and built APIs that serve multiple consumers — internal teams, external partners, and user-facing products — and you know how to evolve systems without breaking existing integrations. You have a track record of identifying and resolving performance bottlenecks through profiling, caching, database optimization, and delivering measurable improvements that impact user experience and conversion.\n\n - Outcome-driven and customer-focused: You care deeply about the problems our customers are trying to solve and define success by the results they achieve — not the elegance of the technical solution. You fall in love with the problem, not your first implementation, and are willing to rethink or pivot when it better serves the customer and the business.\n\n - Cross-team leadership and proactive ownership: You've led technical initiatives that span multiple teams and operate with end-to-end ownership. You gather requirements, surface risks early, align stakeholders, and drive ambiguous problems through to measurable outcomes. You're a trusted partner to Engineering, Product, and Design leadership — helping shape roadmaps, translating business strategy into technical direction, and amplifying other engineers by raising standards and building durable foundations that create leverage across teams.\n\n - AI fluency: You use AI coding tools as a regular part of your workflow and have a point of view on where they accelerate delivery and where human judgment is non-negotiable. In a high-correctness domain like payments and billing, you know the difference between automating boilerplate and trusting AI with revenue logic — and you bring that judgment to the engineers you work with.\n\n - Comfort with complexity: You're at home in large, mature codebases — you know how to navigate a monolith, find the right leverage points, and make meaningful progress without waiting for a clean slate.\n\n\n\n\nTHINGS YOU’LL DO\n\n - Serve as a technical leader within the Commerce Zone: You’ll operate as part of the zone’s leadership team, partnering closely with Engineering, Product, and Design to shape strategy and roadmap decisions. You’ll translate business context into technical direction—and ensure engineering tradeoffs are clearly understood at the business level.\n\n - Shape the long-term platform vision: You’ll define and evolve the architectural direction of the Commerce Zone, balancing near-term delivery with long-term durability, extensibility, and operational excellence.\n\n - Lead high-impact technical initiatives: You’ll drive the strategic evolution of our monetization platform—decoupling billing from account systems, clarifying system boundaries, and consolidating pricing infrastructure. You’ll build flexible, configurable foundations that enable fast Pricing and Packaging experimentation and seamless launch moments across the customer lifecycle, while supporting clean, reliable data for Finance and Pricing & Packaging.\n\n - Own and strengthen revenue-critical systems: You’ll be responsible for systems across the Commerce Zone—Billing, Pricing, Payments, Checkout, and Entitlements—ensuring they are resilient, observable, and correct. You’ll raise the bar on proactive detection, safe rollback mechanisms, and revenue accuracy—catching issues before customers do. You’ll systematically reduce structural and technical debt, eliminate recurring operational pain points, and strengthen architectural foundations to prevent revenue-impacting incidents before they emerge.\n\n - Guide high-impact technical decisions: You’ll influence API design, data modeling, caching strategies, and system architecture—optimizing for scalability, developer experience, and rapid pricing and packaging iteration.\n\n - Partner deeply across Zapier: You’ll collaborate closely with Pricing & Packaging, Product, and Design teams to drive ARR growth and craft seamless, intuitive, and lovable monetization journeys for self-serve, enterprise, and ecosystem customers. You’ll also work with Support and Operations to ensure robust admin tooling and exceptional customer experiences across upgrades, billing changes, and subscription management.\n\n - Drive measurable improvements: You’ll identify performance bottlenecks and deliver optimizations that show up in the metrics—reduced latency, improved reliability, stronger customer experiences, and improved conversion and retention.\n\n - Mentor engineers and raise the technical bar: You’ll share patterns and tooling, conduct thoughtful code reviews, and grow engineering capability across the zone. You’ll be a go-to resource for engineers tackling complex monetization and platform challenges.\n\n - Champion documentation and developer experience: You’ll ensure our systems are well-documented and easy to adopt, reducing friction and accelerating development across the organization.\n\n\nHOW TO APPLY\n\nAt Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.\n\nEducation is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.\n\nAfter you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!\n\nZapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct https://zapier.com/jobs/zapier-code-of-conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.\n\nZapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here https://zapier.com/legal/data-privacy.\n\nZapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.\n\n\n\n\nAPPLICATION DEADLINE:\n\nThe anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.\n\nEven though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0 for a list of countries where we currently cannot have Zapiens permanently working.","compensation":{"compensationTierSummary":"$210.7K – $316.1K • Offers Equity • Offers Bonus • Multiple Ranges","scrapeableCompensationSalarySummary":"$210,700 - $316,100","compensationTiers":[{"id":"c3b2f490-b909-4b4b-8fc9-14ef7627d44a","tierSummary":"Base Salary $210,700 – $316,100 • Offers Equity • Offers Bonus","title":"USA","additionalInformation":null,"components":[{"id":"94e2385c-6aeb-470c-8b33-a8bebd6caedc","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"729bb440-fab7-49c6-9ae7-cc15605a63f7","summary":"Offers Bonus","compensationType":"Bonus","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"6e49f00a-a8c1-45f5-a0fe-ff7c52392508","summary":"Base 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Analytics","department":"Data","team":"Data","employmentType":"FullTime","location":"NAMER","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-08-26T15:46:24.987+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/zapier/7dd68291-3696-4fd0-a5d0-24ab73d22fff","applyUrl":"https://jobs.ashbyhq.com/zapier/7dd68291-3696-4fd0-a5d0-24ab73d22fff/application","descriptionHtml":"At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.
Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.
Job Posted: 08/26
Location: Americas (North, Central and South America)
Hi there!
Zapier is hiring a Manager, Analytics & Strategy to lead our newly formed GTM Analytics team. This team is the central analytics home for Marketing, Sales, RevOps, and Customer Ops, with a mandate to deliver trusted GTM insights, improve the quality and speed of decision-making, and turn repeated questions into durable self-service analytics assets.
You will manage a team of embedded analysts supporting Marketing, Sales, and Support/Customer Ops. Your team will own the day-to-day analytics interface for GTM leaders: funnel reporting, campaign performance, sales and support analytics, forecasting inputs, recurring business reviews, dashboarding, metric definitions, and urgent executive questions.
This is a hands-on analytics leadership role. we're looking for someone who has deep analytics judgment, strong SQL skills, and real GTM domain expertise. You might come from a sales analytics, marketing analytics, revenue analytics, finance, or investment banking environment. The common thread is that you know how to operate with urgency, precision, and a high quality bar, and you are energized by analytics work: scoping ambiguous business questions, pressure-testing numbers, coaching people through complex GTM data questions, and delivering clear recommendations under time pressure.
This is not a pure people-management role. You should be able to lean into advanced analytics, understand core statistical concepts, and guide work on experimentation, forecasting, or segmentation when the work calls for it, but the center of gravity is analytics leadership: trusted reporting, business partnership, analytical QA, stakeholder management, and building a faster, more consistent operating model for GTM data. You should also be AI-native in how you work and excited to make this team a proving ground for self-service analytics, analyst automation, and governed AI-assisted data workflows.
You are a hands-on analytics manager. You have 6+ years of experience in analytics, finance, revenue operations, marketing analytics, sales analytics, business operations, investment banking, or a related field. You have managed analysts or analytics-adjacent teams for at least 3 years, but you are still comfortable rolling up your sleeves to review SQL, inspect a dashboard, pressure-test assumptions, and help frame the answer.
You have strong GTM analytics expertise. You understand how marketing, sales, customer operations, and revenue motions fit together. You have worked with funnels, pipeline, bookings or ARR, campaign performance, sales productivity, support performance, forecasting, attribution, segmentation, or lifecycle analytics. You know how to translate GTM questions into metrics, cuts, cohorts, and recommendations that leaders can act on.
You are excellent with SQL and analytical reasoning. You read and write SQL, reason about grain and joins, identify data quality issues, and coach analysts toward cleaner, more reliable methods. You are comfortable with statistics and advanced analytics concepts such as confidence intervals, incrementality, cohorting, regression, forecasting, and experiment readouts, and you know when to partner with Data Science for heavier modeling work.
You bring finance-grade rigor and urgency. You can operate in a fast-twitch environment where leaders need clear answers quickly. You know how to separate what must be directionally right today from what needs a deeper follow-up, and you keep quality high even when timelines are short. Experience in investment banking, finance, FP&A, revenue analytics, or another high-intensity analytical environment is a strong plus.
You set a high bar for quality, trust, and communication. You know that GTM analytics only works when stakeholders trust the numbers. You build review mechanisms, documentation habits, and QA standards that make dashboards and analyses easier to trust. You can explain caveats without hiding behind them, and you help teams align on source-of-truth metrics across Data, Finance, Marketing, Sales, and Customer Ops.
You are an excellent manager and coach. You raise the performance of analysts through clear expectations, thoughtful feedback, technical coaching, and strong prioritization. You know how to help analysts grow and coach them through ambiguous requests and work that should be automated or moved into self-service.
You are AI-native and automation-minded. You actively use modern AI tools to accelerate analysis, QA SQL, summarize stakeholder context, produce documentation, and prototype workflows. You are excited to make AI central to the team's operating model, and to turn repeated analyst workflows into governed self-service assets, AI primitives, reusable dashboards, or model improvements.
You can manage across analysts and data engineers. You understand the difference between stakeholder-facing analytics and data foundation work, and you help both groups work together effectively.
Lead the Analytics & Strategy team, managing analysts embedded with Marketing, Sales, and Support/Customer Ops.
Build a fast, trusted operating model for intake, prioritization, QA, stakeholder communication, and recurring business reviews.
Coach analysts to deliver high-quality work across funnel reporting, campaign performance, sales analytics, support analytics, forecasting, segmentation, attribution, and executive readouts.
Partner with GTM leaders to clarify ambiguous questions, identify the decisions at stake, and make sure the team's work leads to concrete business action.
Review SQL, dashboards, metric definitions, data caveats, and analytical narratives so the team can move quickly without lowering the quality bar.
Make the team the intake point for self-service and AI automation opportunities: recognize duplicate asks, separate one-off requests from repeatable workflows, and turn recurring patterns into AI primitives, governed dashboards, metric documentation, and model improvement requests that build the robot over time.
Bring advanced analytics judgment to experimentation, incrementality, cohort analysis, forecasting, segmentation, and statistical readouts, while partnering with Data Science for deeper modeling needs.
Leverage AI tools in your own workflow and your team's workflows, helping the team move faster while maintaining accuracy, documentation, and governance.
Develop analysts through clear expectations, direct feedback, growth paths, and a strong peer learning culture.
At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.
Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
","descriptionPlain":"AI AT ZAPIER\n\nAt Zapier https://zapier.com/about, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.\n\nCheck out our guidance on How to Collaborate with AI During Zapier’s Hiring Process https://zapier.com/l/jobs/ai-at-zapier, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.\n\n \n\nJob Posted: 08/26\n\nLocation: Americas (North, Central and South America)\n\n\n\n\nHi there!\n\nZapier is hiring a Manager, Analytics & Strategy to lead our newly formed GTM Analytics team. This team is the central analytics home for Marketing, Sales, RevOps, and Customer Ops, with a mandate to deliver trusted GTM insights, improve the quality and speed of decision-making, and turn repeated questions into durable self-service analytics assets.\n\nYou will manage a team of embedded analysts supporting Marketing, Sales, and Support/Customer Ops. Your team will own the day-to-day analytics interface for GTM leaders: funnel reporting, campaign performance, sales and support analytics, forecasting inputs, recurring business reviews, dashboarding, metric definitions, and urgent executive questions.\n\nThis is a hands-on analytics leadership role. we're looking for someone who has deep analytics judgment, strong SQL skills, and real GTM domain expertise. You might come from a sales analytics, marketing analytics, revenue analytics, finance, or investment banking environment. The common thread is that you know how to operate with urgency, precision, and a high quality bar, and you are energized by analytics work: scoping ambiguous business questions, pressure-testing numbers, coaching people through complex GTM data questions, and delivering clear recommendations under time pressure.\n\nThis is not a pure people-management role. You should be able to lean into advanced analytics, understand core statistical concepts, and guide work on experimentation, forecasting, or segmentation when the work calls for it, but the center of gravity is analytics leadership: trusted reporting, business partnership, analytical QA, stakeholder management, and building a faster, more consistent operating model for GTM data. You should also be AI-native in how you work and excited to make this team a proving ground for self-service analytics, analyst automation, and governed AI-assisted data workflows.\n\n - Our Commitment to Applicants https://zapier.com/jobs/our-commitment-to-applicants/\n\n - Culture and Values at Zapier https://zapier.com/jobs/culture-and-values-at-zapier/\n\n - Zapier Guide to Remote Work https://zapier.com/learn/remote-work/\n\n - Zapier Code of Conduct https://zapier.com/jobs/zapier-code-of-conduct/\n\n - Diversity and Inclusivity at Zapier https://zapier.com/jobs/working-on-diversity-and-inclusivity/\n\n\n\n\nABOUT YOU\n\nYou are a hands-on analytics manager. You have 6+ years of experience in analytics, finance, revenue operations, marketing analytics, sales analytics, business operations, investment banking, or a related field. You have managed analysts or analytics-adjacent teams for at least 3 years, but you are still comfortable rolling up your sleeves to review SQL, inspect a dashboard, pressure-test assumptions, and help frame the answer.\n\nYou have strong GTM analytics expertise. You understand how marketing, sales, customer operations, and revenue motions fit together. You have worked with funnels, pipeline, bookings or ARR, campaign performance, sales productivity, support performance, forecasting, attribution, segmentation, or lifecycle analytics. You know how to translate GTM questions into metrics, cuts, cohorts, and recommendations that leaders can act on.\n\nYou are excellent with SQL and analytical reasoning. You read and write SQL, reason about grain and joins, identify data quality issues, and coach analysts toward cleaner, more reliable methods. You are comfortable with statistics and advanced analytics concepts such as confidence intervals, incrementality, cohorting, regression, forecasting, and experiment readouts, and you know when to partner with Data Science for heavier modeling work.\n\nYou bring finance-grade rigor and urgency. You can operate in a fast-twitch environment where leaders need clear answers quickly. You know how to separate what must be directionally right today from what needs a deeper follow-up, and you keep quality high even when timelines are short. Experience in investment banking, finance, FP&A, revenue analytics, or another high-intensity analytical environment is a strong plus.\n\nYou set a high bar for quality, trust, and communication. You know that GTM analytics only works when stakeholders trust the numbers. You build review mechanisms, documentation habits, and QA standards that make dashboards and analyses easier to trust. You can explain caveats without hiding behind them, and you help teams align on source-of-truth metrics across Data, Finance, Marketing, Sales, and Customer Ops.\n\nYou are an excellent manager and coach. You raise the performance of analysts through clear expectations, thoughtful feedback, technical coaching, and strong prioritization. You know how to help analysts grow and coach them through ambiguous requests and work that should be automated or moved into self-service.\n\nYou are AI-native and automation-minded. You actively use modern AI tools to accelerate analysis, QA SQL, summarize stakeholder context, produce documentation, and prototype workflows. You are excited to make AI central to the team's operating model, and to turn repeated analyst workflows into governed self-service assets, AI primitives, reusable dashboards, or model improvements.\n\nYou can manage across analysts and data engineers. You understand the difference between stakeholder-facing analytics and data foundation work, and you help both groups work together effectively.\n\n\n\nTHINGS YOU'LL DO\n\n - Lead the Analytics & Strategy team, managing analysts embedded with Marketing, Sales, and Support/Customer Ops.\n\n - Build a fast, trusted operating model for intake, prioritization, QA, stakeholder communication, and recurring business reviews.\n\n - Coach analysts to deliver high-quality work across funnel reporting, campaign performance, sales analytics, support analytics, forecasting, segmentation, attribution, and executive readouts.\n\n - Partner with GTM leaders to clarify ambiguous questions, identify the decisions at stake, and make sure the team's work leads to concrete business action.\n\n - Review SQL, dashboards, metric definitions, data caveats, and analytical narratives so the team can move quickly without lowering the quality bar.\n\n - Make the team the intake point for self-service and AI automation opportunities: recognize duplicate asks, separate one-off requests from repeatable workflows, and turn recurring patterns into AI primitives, governed dashboards, metric documentation, and model improvement requests that build the robot over time.\n\n - Bring advanced analytics judgment to experimentation, incrementality, cohort analysis, forecasting, segmentation, and statistical readouts, while partnering with Data Science for deeper modeling needs.\n\n - Leverage AI tools in your own workflow and your team's workflows, helping the team move faster while maintaining accuracy, documentation, and governance.\n\n - Develop analysts through clear expectations, direct feedback, growth paths, and a strong peer learning culture.\n\n\n\n\n\n\nHOW TO APPLY\n\nAt Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.\n\nEducation is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.\n\nAfter you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!\n\nZapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct https://zapier.com/jobs/zapier-code-of-conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.\n\nZapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here https://zapier.com/legal/data-privacy.\n\nZapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.\n\n\n\n\nAPPLICATION DEADLINE:\n\nThe anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.\n\nEven though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0 for a list of countries where we currently cannot have Zapiens permanently working.","compensation":{"compensationTierSummary":"$174.2K – $261.3K • Offers Equity • Offers Bonus • Multiple Ranges","scrapeableCompensationSalarySummary":"$174.2K - $261.3K","compensationTiers":[{"id":"071fef27-8c24-443e-a9c2-02a5a4154198","tierSummary":"Base Salary $174.2K – $261.3K • Offers Equity • Offers Bonus","title":"United States","additionalInformation":null,"components":[{"id":"ec6dff90-8841-4df3-9be0-5c669b9323d3","summary":"Offers Bonus","compensationType":"Bonus","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"ee917d66-c92d-4978-b6b0-1d8561ed7962","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"13b3c3e9-2106-41ff-b73e-801cc33af870","summary":"Base Salary $174.2K – $261.3K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":174200,"maxValue":261300}]},{"id":"6d71dddb-c70c-4d1c-af72-7d957b79f55c","tierSummary":"Base Salary CA$174.2K – CA$261.3K • Offers Equity • Offers Bonus","title":"Canada","additionalInformation":null,"components":[{"id":"98d16723-62e8-45ac-987b-17be9ed24965","summary":"Base Salary CA$174.2K – CA$261.3K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"CAD","minValue":174200,"maxValue":261300},{"id":"6471864c-ad9a-41f7-8126-02706d653175","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"b544c0f6-6af2-45f0-821b-074b27280d60","summary":"Offers Bonus","compensationType":"Bonus","interval":"1 YEAR","currencyCode":"CAD","minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Bonus","minValue":null,"maxValue":null,"interval":"1 YEAR"},{"compensationType":"EquityPercentage","minValue":null,"maxValue":null,"interval":"1 YEAR"},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":174200,"maxValue":261300}]}},{"id":"eaf4ef36-116b-4aa1-b874-7474b16851e6","title":"Sr. Technical Account Manager","department":"Customer Operations","team":"Customer Operations","employmentType":"FullTime","location":"South America ","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[{"location":"NAMER","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}}},{"location":"Latin America","address":{"postalAddress":{}}}],"publishedAt":"2026-08-31T20:12:01.466+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{}},"jobUrl":"https://jobs.ashbyhq.com/zapier/eaf4ef36-116b-4aa1-b874-7474b16851e6","applyUrl":"https://jobs.ashbyhq.com/zapier/eaf4ef36-116b-4aa1-b874-7474b16851e6/application","descriptionHtml":"At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.
Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.
Job posted: 8/28/2026
Location: Remote Canada, Central & South America- Pacific Time (PST) working hours required
Hi there!
Zapier’s mission is to make automation work for everyone, helping people eliminate repetitive work and focus on what matters most.
We’re looking for a Senior Technical Account Manager to support our Enterprise customers on the post-sale team. You’ll serve as a named senior technical partner to builders, technical leaders, and executives, helping them turn important business problems into reliable, well-designed automations.
You’ll join a growing team of four Sr TAMs reporting to a Senior Manager. Customer portfolios vary by program, account size, technical complexity, and level of engagement. Customers typically receive an average allocation of approximately six dedicated TAM hours, which you’ll use for architecture, hands-on building, technical enablement, and proactive account planning.
You’ll design architectures, build and improve workflows, solve complex technical problems, and strengthen the resilience of customers’ automation systems. In partnership with Customer Success, you’ll connect this work to adoption, customer value, retention, and growth. You’ll also represent the customer internally, giving Product and Engineering clear insight into product gaps, critical bugs, and opportunities to improve the Enterprise experience.
Design, build, and improve customer automations
Use customers’ dedicated TAM hours to design, build, and improve automations tied to meaningful business outcomes.
Translate complex processes into practical workflow architectures covering data movement, business logic, exception paths, and operational controls.
Build alongside customer teams to move high-value use cases from concept to reliable production operation.
Review existing automations for reliability, efficiency, maintainability, and effective use of Zapier.
Troubleshoot issues across Zapier, APIs, authentication, data formats, and connected applications.
Identify recurring failures and improve error handling, monitoring, alerts, fallback behavior, and recovery processes.
Lead proactive technical partnerships
Develop a strong understanding of each customer’s priorities, systems, technical constraints, governance needs, and automation maturity.
Create technical account plans that identify valuable use cases, architectural recommendations, risks, and next steps.
Lead working sessions, architecture reviews, implementation discussions, and executive conversations.
Use sound judgment to determine when to solve directly, teach the customer, recommend another approach, or involve additional Zapier teams.
Drive customer and team outcomes through internal partnership
Partner closely with Customer Success to connect technical priorities to adoption, realized value, retention, and growth.
Bring technical evidence into account planning, business reviews, renewal preparation, and expansion conversations.
Surface blockers, adoption gaps, and architectural risks early, and take ownership of moving the right people toward a solution.
Proactively identify and lead team or cross-functional initiatives, turning recurring needs into scalable solutions, reusable practices, and better experiences for customers and the team.
Represent the customer inside Zapier
Give Product and Engineering technically grounded feedback that explains the customer’s use case, business impact, urgency, and available workarounds.
Use evidence and patterns across your portfolio to advocate for fixes and features that materially affect Enterprise customers.
Coordinate complex escalations, keep customers informed, and set clear expectations.
Share recurring insights that improve the product, documentation, supportability, and broader Enterprise experience.
Help customers make sound AI decisions
AI is changing how customers design and operate automations. You’ll help them move beyond surface-level terminology and make responsible implementation choices.
Use AI tools such as ChatGPT, Claude, or Gemini in your own work, applying appropriate review, verification, and judgment.
Understand meaningful differences among AI models and discuss their capabilities, limitations, and selection criteria credibly with customers.
Explain the difference between deterministic automation, AI-assisted workflows, and agentic systems, and help customers decide when and how to use each.
Guide practical conversations about accuracy, reliability, evaluation, fallback behavior, human oversight, security, and governance.
Understand emerging AI integration patterns, including the Model Context Protocol (MCP), and how models, tools, data, and automation platforms can work together.
What We’re Looking For
Significant experience (7+ years) in technical account management, solutions architecture, customer engineering, sales engineering, implementation consulting, or a comparable customer-facing technical role.
A track record of measurably improving customer outcomes across an Enterprise portfolio, for example, reducing churn risk, strengthening renewals, expanding adoption, or creating upsell and cross-sell opportunities through technical enablement.
Demonstrated experience building integrations, automations, or API-based solutions, not only recommending them.
Hands-on familiarity with Zapier or comparable automation and integration platforms.
Experience owning complex technical relationships with Enterprise customers and communicating effectively with both builders and executives.
A track record of building integrations, automations, or API-based solutions, not only recommending them.
Strong working knowledge of APIs, webhooks, authentication, structured data, application integrations, and conditional workflow logic.
The ability to diagnose ambiguous, multi-system problems and design for production reliability, monitoring, recovery, and maintainability.
Strong customer judgment, balancing immediate needs with technical feasibility, risk, scale, and long-term value.
The ability to operate autonomously in an ambiguous environment: proactively identifying high-impact work, driving customer and team initiatives to completion across multiple internal teams.
Hands-on experience with AI tools and a practical understanding of AI-assisted workflows, agentic systems, evaluation, oversight, and governance.
At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.
Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
","descriptionPlain":"AI AT ZAPIER\n\nAt Zapier https://zapier.com/about, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.\n\nCheck out our guidance on How to Collaborate with AI During Zapier’s Hiring Process https://zapier.com/l/jobs/ai-at-zapier, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.\n\n \n\nJob posted: 8/28/2026\n\nLocation: Remote Canada, Central & South America- Pacific Time (PST) working hours required\n\n\nHi there! \n\nZapier’s mission is to make automation work for everyone, helping people eliminate repetitive work and focus on what matters most.\n\nWe’re looking for a Senior Technical Account Manager to support our Enterprise customers on the post-sale team. You’ll serve as a named senior technical partner to builders, technical leaders, and executives, helping them turn important business problems into reliable, well-designed automations.\n\nYou’ll join a growing team of four Sr TAMs reporting to a Senior Manager. Customer portfolios vary by program, account size, technical complexity, and level of engagement. Customers typically receive an average allocation of approximately six dedicated TAM hours, which you’ll use for architecture, hands-on building, technical enablement, and proactive account planning.\n\nYou’ll design architectures, build and improve workflows, solve complex technical problems, and strengthen the resilience of customers’ automation systems. In partnership with Customer Success, you’ll connect this work to adoption, customer value, retention, and growth. You’ll also represent the customer internally, giving Product and Engineering clear insight into product gaps, critical bugs, and opportunities to improve the Enterprise experience.\n\n - Our Commitment to Applicants https://zapier.com/jobs/our-commitment-to-applicants/\n\n - Culture and Values at Zapier https://zapier.com/jobs/culture-and-values-at-zapier/\n\n - Zapier Guide to Remote Work https://zapier.com/learn/remote-work/\n\n - Zapier Code of Conduct https://zapier.com/jobs/zapier-code-of-conduct/\n\n - Diversity and Inclusivity at Zapier https://zapier.com/jobs/working-on-diversity-and-inclusivity/\n\n\n\n\nTHINGS YOU’LL DO\n\nDesign, build, and improve customer automations\n\n - Use customers’ dedicated TAM hours to design, build, and improve automations tied to meaningful business outcomes.\n\n - Translate complex processes into practical workflow architectures covering data movement, business logic, exception paths, and operational controls.\n\n - Build alongside customer teams to move high-value use cases from concept to reliable production operation.\n\n - Review existing automations for reliability, efficiency, maintainability, and effective use of Zapier.\n\n - Troubleshoot issues across Zapier, APIs, authentication, data formats, and connected applications.\n\n - Identify recurring failures and improve error handling, monitoring, alerts, fallback behavior, and recovery processes.\n\nLead proactive technical partnerships\n\n - Develop a strong understanding of each customer’s priorities, systems, technical constraints, governance needs, and automation maturity.\n\n - Create technical account plans that identify valuable use cases, architectural recommendations, risks, and next steps.\n\n - Lead working sessions, architecture reviews, implementation discussions, and executive conversations.\n\n - Use sound judgment to determine when to solve directly, teach the customer, recommend another approach, or involve additional Zapier teams.\n\nDrive customer and team outcomes through internal partnership\n\n - Partner closely with Customer Success to connect technical priorities to adoption, realized value, retention, and growth.\n\n - Bring technical evidence into account planning, business reviews, renewal preparation, and expansion conversations.\n\n - Surface blockers, adoption gaps, and architectural risks early, and take ownership of moving the right people toward a solution.\n\n - Proactively identify and lead team or cross-functional initiatives, turning recurring needs into scalable solutions, reusable practices, and better experiences for customers and the team.\n\nRepresent the customer inside Zapier\n\n - Give Product and Engineering technically grounded feedback that explains the customer’s use case, business impact, urgency, and available workarounds.\n\n - Use evidence and patterns across your portfolio to advocate for fixes and features that materially affect Enterprise customers.\n\n - Coordinate complex escalations, keep customers informed, and set clear expectations.\n\n - Share recurring insights that improve the product, documentation, supportability, and broader Enterprise experience.\n\nHelp customers make sound AI decisions\n\nAI is changing how customers design and operate automations. You’ll help them move beyond surface-level terminology and make responsible implementation choices.\n\n - Use AI tools such as ChatGPT, Claude, or Gemini in your own work, applying appropriate review, verification, and judgment.\n\n - Understand meaningful differences among AI models and discuss their capabilities, limitations, and selection criteria credibly with customers.\n\n - Explain the difference between deterministic automation, AI-assisted workflows, and agentic systems, and help customers decide when and how to use each.\n\n - Guide practical conversations about accuracy, reliability, evaluation, fallback behavior, human oversight, security, and governance.\n\n - Understand emerging AI integration patterns, including the Model Context Protocol (MCP), and how models, tools, data, and automation platforms can work together.\n \n\nWhat We’re Looking For\n\n - Significant experience (7+ years) in technical account management, solutions architecture, customer engineering, sales engineering, implementation consulting, or a comparable customer-facing technical role.\n\n - A track record of measurably improving customer outcomes across an Enterprise portfolio, for example, reducing churn risk, strengthening renewals, expanding adoption, or creating upsell and cross-sell opportunities through technical enablement.\n\n - Demonstrated experience building integrations, automations, or API-based solutions, not only recommending them.\n\n - Hands-on familiarity with Zapier or comparable automation and integration platforms.\n\n - Experience owning complex technical relationships with Enterprise customers and communicating effectively with both builders and executives.\n\n - A track record of building integrations, automations, or API-based solutions, not only recommending them.\n\n - Strong working knowledge of APIs, webhooks, authentication, structured data, application integrations, and conditional workflow logic.\n\n - The ability to diagnose ambiguous, multi-system problems and design for production reliability, monitoring, recovery, and maintainability.\n\n - Strong customer judgment, balancing immediate needs with technical feasibility, risk, scale, and long-term value.\n\n - The ability to operate autonomously in an ambiguous environment: proactively identifying high-impact work, driving customer and team initiatives to completion across multiple internal teams.\n\n - Hands-on experience with AI tools and a practical understanding of AI-assisted workflows, agentic systems, evaluation, oversight, and governance.\n\n\nHOW TO APPLY\n\nAt Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.\n\nEducation is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.\n\nAfter you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!\n\nZapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct https://zapier.com/jobs/zapier-code-of-conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.\n\nZapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here https://zapier.com/legal/data-privacy.\n\nZapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.\n\n\n\n\nAPPLICATION DEADLINE:\n\nThe anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.\n\nEven though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0 for a list of countries where we currently cannot have Zapiens permanently working.","compensation":{"compensationTierSummary":"$66.5K – $99.7K • Offers Bonus • Multiple Ranges","scrapeableCompensationSalarySummary":"$66,500 - $99,700","compensationTiers":[{"id":"67837539-b64f-4be6-b0a3-19d85f5a7e9e","tierSummary":"Base Salary $66,500 – $99,700 • Offers Bonus","title":"Colombia","additionalInformation":null,"components":[{"id":"def08c9d-2f4a-4105-9666-6eeda5f670d3","summary":"Offers Bonus","compensationType":"Bonus","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"a76cedb2-8a4a-4764-8ac4-b8e925a0bf4e","summary":"Base Salary $66,500 – $99,700","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":66500,"maxValue":99700}]},{"id":"830c9ce9-6a25-481d-9fc4-28a53466d519","tierSummary":"Base Salary CA$130,800 – CA$196,200","title":"Canada","additionalInformation":null,"components":[{"id":"6875282d-fdbb-4a3a-9258-85658b99b308","summary":"Base Salary CA$130,800 – CA$196,200","compensationType":"Salary","interval":"1 YEAR","currencyCode":"CAD","minValue":130800,"maxValue":196200}]}],"summaryComponents":[{"compensationType":"Bonus","minValue":null,"maxValue":null,"interval":"1 YEAR"},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":66500,"maxValue":99700}]}},{"id":"b14ac81b-d94c-4a46-89a3-017f3d113517","title":"Growth Design Lead","department":"Campaign Marketing","team":"Campaign Marketing","employmentType":"FullTime","location":"NAMER","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-09-16T03:28:24.462+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/zapier/b14ac81b-d94c-4a46-89a3-017f3d113517","applyUrl":"https://jobs.ashbyhq.com/zapier/b14ac81b-d94c-4a46-89a3-017f3d113517/application","descriptionHtml":"At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.
Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.
Job Posted: September 2026
Location: NAMER
Hi there!
As our Growth Design Lead you'll lead the creation of a high-velocity experimentation engine that drives measurable business impact across the top of our funnel. You'll help define and execute an AI-first design strategy that connects world-class creative with core growth metrics — ensuring continuous optimization across acquisition, conversion, and activation. Operating at the intersection of design, data, and marketing, you'll translate behavioral and search insights into scalable, on-brand experiences, establish rigorous testing frameworks, and partner closely with Growth Marketing, Web/Engineering, Brand, and Data to accelerate conversion and revenue outcomes through disciplined, data-driven execution.
If you have a strong track record of driving growth through experimentation, bring deep design and product thinking, understand SEO/AEO and conversion rate optimization, and have a forward-looking perspective on how AI can unlock customer and business value, we'd love to hear from you!
About You
You have 10+ years of experience in growth, product, or marketing design, with a strong portfolio of shipped, top-of-funnel work that drove measurable business impact (lead generation, conversion lift, acquisition). Your portfolio shows both craft and outcomes.
You drive growth through experimentation. You've designed and run A/B and multivariate tests, built and scaled experimentation programs, and moved quickly from hypothesis to live experiment without dropping your quality bar.
You understand SEO and conversion rate optimization deeply, and you design with them in mind. You know how information architecture, landing page structure, page speed, and content strategy affect discoverability and conversion. You also stay ahead of how AI is transforming organic search and discovery, evolving site architecture and content strategy to remain optimized for SEO and localized (GEO) behaviors.
You think in systems and you strengthen the ones that already exist. You've designed for CMS-driven platforms and modular frameworks, and you've built and contributed to reusable components inside a shared design systems so the whole team ships faster and more consistently.
You've owned lead-capture experiences — forms, gated content, and CRM-integrated workflows — and you're fluent in growth metrics like MQLs, CAC, and LTV and lead qualification workflows.
You're AI-first in your craft. You actively use AI tools (e.g., Cursor, v0, Claude, Figma AI) to accelerate research, generate variants, prototype faster, and increase design velocity — and you have a forward-looking view on how AI can unlock customer and business value.
You're deep in Figma: auto-layout, AI prototyping, and a track record of contributing to design systems there rather than working around them. You hold a high bar for usability, accessibility and brand integrity, and you treat brand and conversion as the same goal.
You're a seasoned operator and a force multiplier. You've worked at the scale and pace of a fast-growing company, you own ambiguous, high-impact work end-to-end, and you mentor and level up other designers.
You communicate and collaborate well. You partner naturally with growth marketers, brand designers, writers, engineers, and data, and you can articulate the \"why\" behind design decisions in terms of both user experience and business outcomes.
You embody our values. At Zapier, our values are at the heart of how we work together and how we think about our customers. In our remote setting, they help develop trust and ensure we work and collaborate to democratize automation.
Things You'll Do
Own and define the end-to-end visitor-to-lead experience across our marketing site and campaigns — shaping how prospects discover, learn about, and decide to try Zapier.
Build a high-velocity experimentation engine for the top of our funnel — designing, running, and scaling A/B and multivariate experimentation programs across landing pages, campaigns, and conversion surfaces.
Define and execute an AI-first design strategy that connects world-class creative with core growth metrics, and continuously optimizes for acquisition, conversion, and activation.
Own conversion rate optimization from a design perspective: form hypotheses, design experiments, and iterate based on test results, funnel data, and growth metrics (MQLs, CAC, LTV).
Refine site-wide information architecture to improve discoverability, navigation, and conversion efficiency, and evolve our content strategy for SEO and AI-driven search (GEO).
Design high-performing lead-capture experiences — forms, gated content, and CRM-integrated workflows — and partner with marketing and revenue ops to improve lead qualification and handoff.
Extend the systems we already have (the web design system, the email design system, brand guidelines) so they serve growth and experimentation needs. You decide whether the pattern earns a place in the system and build the component in Figma.
Partner closely with Growth Marketing, Brand, Web/Engineering, and Data to translate behavioral and search insights into scalable, on-brand, accessible experiences. You'll be active in what Brand Studio ships: critique, design review, and the systems.
Bring a high creative bar to performance-driven work, balancing brand integrity with funnel optimization.
Use AI to raise the ceiling on what we can test: variants at volume, prototypes fast enough to test an idea, and sharing what works with the rest of Brand Studio.
Set the standard for growth design practice across Brand Studio — mentoring designers and fostering craft, experimentation, and AI fluency.
At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.
Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
","descriptionPlain":"AI AT ZAPIER\n\nAt Zapier https://zapier.com/about, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.\n\nCheck out our guidance on How to Collaborate with AI During Zapier’s Hiring Process https://zapier.com/l/jobs/ai-at-zapier, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.\n\n \n\nJob Posted: September 2026\n\nLocation: NAMER\n\n\n\nHi there!\n\nAs our Growth Design Lead you'll lead the creation of a high-velocity experimentation engine that drives measurable business impact across the top of our funnel. You'll help define and execute an AI-first design strategy that connects world-class creative with core growth metrics — ensuring continuous optimization across acquisition, conversion, and activation. Operating at the intersection of design, data, and marketing, you'll translate behavioral and search insights into scalable, on-brand experiences, establish rigorous testing frameworks, and partner closely with Growth Marketing, Web/Engineering, Brand, and Data to accelerate conversion and revenue outcomes through disciplined, data-driven execution.\n\nIf you have a strong track record of driving growth through experimentation, bring deep design and product thinking, understand SEO/AEO and conversion rate optimization, and have a forward-looking perspective on how AI can unlock customer and business value, we'd love to hear from you!\n\n - Our Commitment to Applicants https://zapier.com/jobs/our-commitment-to-applicants/\n\n - Culture and Values at Zapier https://zapier.com/jobs/culture-and-values-at-zapier/\n\n - Zapier Guide to Remote Work https://zapier.com/learn/remote-work/\n\n - Zapier Code of Conduct https://zapier.com/jobs/zapier-code-of-conduct/\n\n - Diversity and Inclusivity at Zapier https://zapier.com/jobs/working-on-diversity-and-inclusivity/\n\nAbout You\n\n - You have 10+ years of experience in growth, product, or marketing design, with a strong portfolio of shipped, top-of-funnel work that drove measurable business impact (lead generation, conversion lift, acquisition). Your portfolio shows both craft and outcomes.\n\n - You drive growth through experimentation. You've designed and run A/B and multivariate tests, built and scaled experimentation programs, and moved quickly from hypothesis to live experiment without dropping your quality bar.\n\n - You understand SEO and conversion rate optimization deeply, and you design with them in mind. You know how information architecture, landing page structure, page speed, and content strategy affect discoverability and conversion. You also stay ahead of how AI is transforming organic search and discovery, evolving site architecture and content strategy to remain optimized for SEO and localized (GEO) behaviors.\n\n - You think in systems and you strengthen the ones that already exist. You've designed for CMS-driven platforms and modular frameworks, and you've built and contributed to reusable components inside a shared design systems so the whole team ships faster and more consistently.\n\n - You've owned lead-capture experiences — forms, gated content, and CRM-integrated workflows — and you're fluent in growth metrics like MQLs, CAC, and LTV and lead qualification workflows.\n\n - You're AI-first in your craft. You actively use AI tools (e.g., Cursor, v0, Claude, Figma AI) to accelerate research, generate variants, prototype faster, and increase design velocity — and you have a forward-looking view on how AI can unlock customer and business value.\n\n - You're deep in Figma: auto-layout, AI prototyping, and a track record of contributing to design systems there rather than working around them. You hold a high bar for usability, accessibility and brand integrity, and you treat brand and conversion as the same goal.\n\n - You're a seasoned operator and a force multiplier. You've worked at the scale and pace of a fast-growing company, you own ambiguous, high-impact work end-to-end, and you mentor and level up other designers.\n\n - You communicate and collaborate well. You partner naturally with growth marketers, brand designers, writers, engineers, and data, and you can articulate the \"why\" behind design decisions in terms of both user experience and business outcomes.\n\n - You embody our values. At Zapier, our values https://zapier.com/jobs/culture-and-values-at-zapier are at the heart of how we work together and how we think about our customers. In our remote setting, they help develop trust and ensure we work and collaborate to democratize automation.\n\nThings You'll Do\n\n - Own and define the end-to-end visitor-to-lead experience across our marketing site and campaigns — shaping how prospects discover, learn about, and decide to try Zapier.\n\n - Build a high-velocity experimentation engine for the top of our funnel — designing, running, and scaling A/B and multivariate experimentation programs across landing pages, campaigns, and conversion surfaces.\n\n - Define and execute an AI-first design strategy that connects world-class creative with core growth metrics, and continuously optimizes for acquisition, conversion, and activation.\n\n - Own conversion rate optimization from a design perspective: form hypotheses, design experiments, and iterate based on test results, funnel data, and growth metrics (MQLs, CAC, LTV).\n\n - Refine site-wide information architecture to improve discoverability, navigation, and conversion efficiency, and evolve our content strategy for SEO and AI-driven search (GEO).\n\n - Design high-performing lead-capture experiences — forms, gated content, and CRM-integrated workflows — and partner with marketing and revenue ops to improve lead qualification and handoff.\n\n - Extend the systems we already have (the web design system, the email design system, brand guidelines) so they serve growth and experimentation needs. You decide whether the pattern earns a place in the system and build the component in Figma.\n\n - Partner closely with Growth Marketing, Brand, Web/Engineering, and Data to translate behavioral and search insights into scalable, on-brand, accessible experiences. You'll be active in what Brand Studio ships: critique, design review, and the systems.\n\n - Bring a high creative bar to performance-driven work, balancing brand integrity with funnel optimization.\n\n - Use AI to raise the ceiling on what we can test: variants at volume, prototypes fast enough to test an idea, and sharing what works with the rest of Brand Studio.\n\n - Set the standard for growth design practice across Brand Studio — mentoring designers and fostering craft, experimentation, and AI fluency.\n\n \n\n\nHOW TO APPLY\n\nAt Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.\n\nEducation is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.\n\nAfter you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!\n\nZapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct https://zapier.com/jobs/zapier-code-of-conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.\n\nZapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here https://zapier.com/legal/data-privacy.\n\nZapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.\n\n\n\n\nAPPLICATION DEADLINE:\n\nThe anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.\n\nEven though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0 for a list of countries where we currently cannot have Zapiens permanently working.","compensation":{"compensationTierSummary":"$191.5K – $287.3K • Offers Equity • Offers Bonus • Multiple Ranges","scrapeableCompensationSalarySummary":"$191.5K - $287.3K","compensationTiers":[{"id":"5b516fc9-a84c-49f7-acea-f35817a50bf4","tierSummary":"United States $191.5K – $287.3K • Offers Equity • Offers Bonus","title":"United States","additionalInformation":null,"components":[{"id":"8e51c193-e854-4ea2-ba14-0efc782b140d","summary":"Offers Bonus","compensationType":"Bonus","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null},{"id":"b5ab2ae6-4c8d-4d21-a524-318bb9bc9e69","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"6a1b7b7a-cec5-491b-846a-98677105ae2a","summary":"United States $191.5K – $287.3K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":191500,"maxValue":287300}]},{"id":"ed89555f-0b85-437d-8b9b-e112c195238b","tierSummary":"CAD CA$191.5K – CA$287.3K • Offers Equity • Offers Bonus","title":"Canada","additionalInformation":null,"components":[{"id":"e206096c-2df8-40f8-ad78-c457875632d1","summary":"CAD CA$191.5K – CA$287.3K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"CAD","minValue":191500,"maxValue":287300},{"id":"4dc4376b-3fbf-49c6-89f3-f91af603cd72","summary":"Offers Bonus","compensationType":"Bonus","interval":"1 YEAR","currencyCode":"CAD","minValue":null,"maxValue":null},{"id":"a40bd1ce-be0a-4afb-909a-b18162ad519c","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"Bonus","minValue":null,"maxValue":null,"interval":"1 YEAR"},{"compensationType":"EquityPercentage","minValue":null,"maxValue":null,"interval":"1 YEAR"},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":191500,"maxValue":287300}]}},{"id":"04838dc8-0efa-4fe5-b705-c99f6b3f17c6","title":"Legal Counsel","department":"Legal","team":"Legal","employmentType":"FullTime","location":"NAMER","shouldDisplayCompensationOnJobPostings":true,"secondaryLocations":[],"publishedAt":"2026-09-18T02:48:49.079+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressRegion":"California","addressCountry":"United States","addressLocality":"San Francisco"}},"jobUrl":"https://jobs.ashbyhq.com/zapier/04838dc8-0efa-4fe5-b705-c99f6b3f17c6","applyUrl":"https://jobs.ashbyhq.com/zapier/04838dc8-0efa-4fe5-b705-c99f6b3f17c6/application","descriptionHtml":"At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.
Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.
Job Posted: September 2026
Remote - United States of America
Hi there!
We’re looking for a sharp, practical, and technology-forward lawyer who thinks like a business operator and is eager to develop across a broad range of legal and business problems. This is a hands-on role anchored in procurement and mid-market commercial work, with opportunities to expand into new areas while rethinking how legal work gets done through AI, automation, and systems thinking. The right person will bring a strong analytical and problem-solving mindset, be eager to learn new areas, and thrive in a fast-paced, technology-forward, and intellectually challenging environment. This position provides a great opportunity to lead efforts to incorporate technology, like automation and AI, into legal operations and practice. You will serve as the team’s day-to-day point person for improving our existing automation and AI workflows and helping build the next ones, working closely with the General Counsel and the rest of the legal team. You will be a member of our legal team and report to the General Counsel.
If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…
Diversity and Inclusivity at Zapier
You have exceptional drafting and negotiation skills. You are experienced at drafting and negotiating a range of inbound and outbound commercial contracts, including technology/cloud agreements, SaaS service agreements, contractor/consulting agreements, events-related agreements, and other business agreements.
You can research an unfamiliar regulation and apply strong business judgment to turn it into a practical recommendation. You have a knack for analyzing and assessing laws, regulations, and policies across multiple jurisdictions to extract the most relevant provisions for the business. You are comfortable with assessing risk and proposing solutions that balance risk with business goals.
You love new challenges. You have experience with, and an enthusiasm and intellectual curiosity for new legal issues. You are a creative thinker who is comfortable with change and ambiguity, and excited to learn areas of the law that may be new to you.
You think of yourself as a builder in legal practice. You see AI not as a one-off tool or a collection of isolated use cases, but as a new way of working. You are excited to integrate AI throughout your day-to-day practice, use it to process and analyze information, and help build and continually improve the systems and workflows through which legal work gets done.
You are self-aware and have a high EQ. You have a positive attitude with a solution-oriented mindset. You work effectively across teams and have strong listening and interpersonal skills.
You’re solid at time management. You are successful at working independently and have a proven track record of prioritizing and managing multiple matters simultaneously in a fast-paced, dynamic, and highly engaged environment. You also recognize when to ask for help or escalate issues.
You're a skilled communicator. You can take legalese and make it easy to read for a diverse workforce spanning the globe. Zapier is a 100% remote team and writing is our primary means of communication.
Juris Doctor degree
Admitted to practice and in good standing with one or more state bars in the US
4-8 years of legal experience across commercial, operational, or general corporate matters
Combined law firm and in-house experience at a SaaS/technology company preferred, but not required.
Lead responses to legal tickets from teams across Zapier, including from sales, procurement, and HR teams, and escalate to subject matter experts to resolve, as needed.
Own legal support for procurement, NDAs, and vendor contracts, including intake through Zip and Ironclad. Partner with the procurement team and stakeholder teams across Zapier to draft, review, and negotiate inbound SaaS, service, and consultant/contractor agreements of all types.
Own day-to-day legal support for mid-market sales deals, including order forms, DPAs, and MSA redlines. Collaborate with Zapier’s commercial counsel on providing effective and efficient legal support to close sales deals.
Serve as the day-to-day point person for extending the legal team’s existing automations, including NDA and vendor contract review workflows, legal ticketing workflows, and Zip and Ironclad intake. Work closely with the General Counsel and the rest of the legal team to implement technology to improve the quality, efficiency, and effectiveness of our work.
Support the legal team on other matters as needs arise, including partnering with our employment counsel on personnel-related questions and helping monitor legal developments affecting Zapier, in coordination with internal and external subject-matter experts.
Advocate for finding and implementing the “right” solution, which is one that is compliant and meets business goals, while remaining committed to our customers, our people, and Zapier’s core values.
Understand company-wide goals to develop systems, processes, and metrics that support Zapier’s growth.
Other duties as needed to meet the ongoing needs of the legal team at Zapier.
At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.
Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
","descriptionPlain":"AI AT ZAPIER\n\nAt Zapier https://zapier.com/about, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.\n\nCheck out our guidance on How to Collaborate with AI During Zapier’s Hiring Process https://zapier.com/l/jobs/ai-at-zapier, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.\n\n \n\nJob Posted: September 2026\n\nRemote - United States of America\n\n\n\nHi there!\n\nWe’re looking for a sharp, practical, and technology-forward lawyer who thinks like a business operator and is eager to develop across a broad range of legal and business problems. This is a hands-on role anchored in procurement and mid-market commercial work, with opportunities to expand into new areas while rethinking how legal work gets done through AI, automation, and systems thinking. The right person will bring a strong analytical and problem-solving mindset, be eager to learn new areas, and thrive in a fast-paced, technology-forward, and intellectually challenging environment. This position provides a great opportunity to lead efforts to incorporate technology, like automation and AI, into legal operations and practice. You will serve as the team’s day-to-day point person for improving our existing automation and AI workflows and helping build the next ones, working closely with the General Counsel and the rest of the legal team. You will be a member of our legal team and report to the General Counsel https://www.linkedin.com/in/chadatlas/.\n\nIf you want to advance your career at a fast-growing, profitable, impact-driven company, read on…\n\nOur Commitment to Applicants https://zapier.com/jobs/our-commitment-to-applicants/\n\nCulture and Values at Zapier https://zapier.com/jobs/culture-and-values-at-zapier/\n\nZapier Guide to Remote Work https://zapier.com/learn/remote-work/\n\nZapier Code of Conduct https://zapier.com/jobs/zapier-code-of-conduct/\n\nDiversity and Inclusivity at Zapier https://zapier.com/jobs/working-on-diversity-and-inclusivity/\n\n\n\n\n\nABOUT YOU:\n\n - You have exceptional drafting and negotiation skills. You are experienced at drafting and negotiating a range of inbound and outbound commercial contracts, including technology/cloud agreements, SaaS service agreements, contractor/consulting agreements, events-related agreements, and other business agreements.\n\n - You can research an unfamiliar regulation and apply strong business judgment to turn it into a practical recommendation. You have a knack for analyzing and assessing laws, regulations, and policies across multiple jurisdictions to extract the most relevant provisions for the business. You are comfortable with assessing risk and proposing solutions that balance risk with business goals.\n\n - You love new challenges. You have experience with, and an enthusiasm and intellectual curiosity for new legal issues. You are a creative thinker who is comfortable with change and ambiguity, and excited to learn areas of the law that may be new to you.\n\n - You think of yourself as a builder in legal practice. You see AI not as a one-off tool or a collection of isolated use cases, but as a new way of working. You are excited to integrate AI throughout your day-to-day practice, use it to process and analyze information, and help build and continually improve the systems and workflows through which legal work gets done.\n\n - You are self-aware and have a high EQ. You have a positive attitude with a solution-oriented mindset. You work effectively across teams and have strong listening and interpersonal skills.\n\n - You’re solid at time management. You are successful at working independently and have a proven track record of prioritizing and managing multiple matters simultaneously in a fast-paced, dynamic, and highly engaged environment. You also recognize when to ask for help or escalate issues.\n\n - You're a skilled communicator. You can take legalese and make it easy to read for a diverse workforce spanning the globe. Zapier is a 100% remote team and writing is our primary means of communication.\n\n\n\n\nQUALIFICATIONS & EXPERIENCE\n\n - Juris Doctor degree\n\n - Admitted to practice and in good standing with one or more state bars in the US\n\n - 4-8 years of legal experience across commercial, operational, or general corporate matters\n\n - Combined law firm and in-house experience at a SaaS/technology company preferred, but not required.\n\n\n\n\nTHINGS YOU’LL DO:\n\n - Lead responses to legal tickets from teams across Zapier, including from sales, procurement, and HR teams, and escalate to subject matter experts to resolve, as needed.\n\n - Own legal support for procurement, NDAs, and vendor contracts, including intake through Zip and Ironclad. Partner with the procurement team and stakeholder teams across Zapier to draft, review, and negotiate inbound SaaS, service, and consultant/contractor agreements of all types.\n\n - Own day-to-day legal support for mid-market sales deals, including order forms, DPAs, and MSA redlines. Collaborate with Zapier’s commercial counsel on providing effective and efficient legal support to close sales deals.\n\n - Serve as the day-to-day point person for extending the legal team’s existing automations, including NDA and vendor contract review workflows, legal ticketing workflows, and Zip and Ironclad intake. Work closely with the General Counsel and the rest of the legal team to implement technology to improve the quality, efficiency, and effectiveness of our work.\n\n - Support the legal team on other matters as needs arise, including partnering with our employment counsel on personnel-related questions and helping monitor legal developments affecting Zapier, in coordination with internal and external subject-matter experts.\n\n - Advocate for finding and implementing the “right” solution, which is one that is compliant and meets business goals, while remaining committed to our customers, our people, and Zapier’s core values.\n\n - Understand company-wide goals to develop systems, processes, and metrics that support Zapier’s growth.\n\n - Other duties as needed to meet the ongoing needs of the legal team at Zapier.\n\n\nHOW TO APPLY\n\nAt Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.\n\nEducation is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.\n\nAfter you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!\n\nZapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct https://zapier.com/jobs/zapier-code-of-conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.\n\nZapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here https://zapier.com/legal/data-privacy.\n\nZapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.\n\n\n\n\nAPPLICATION DEADLINE:\n\nThe anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.\n\nEven though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource https://docs.google.com/spreadsheets/d/1_lXQvKwuU4xXEbye7EW_En8iv1ZIMlQNmT7B2Mzbo24/edit?gid=0#gid=0 for a list of countries where we currently cannot have Zapiens permanently working.","compensation":{"compensationTierSummary":"$158.4K – $237.5K • Offers Equity • Offers Bonus","scrapeableCompensationSalarySummary":"$158.4K - $237.5K","compensationTiers":[{"id":"98ec90d2-8096-4877-9e58-a2dd3f0feb06","tierSummary":"USA $158.4K – $237.5K • Offers Equity • Offers Bonus","title":"USA","additionalInformation":null,"components":[{"id":"1ce885a0-6958-4323-9a80-306ce66ec1bf","summary":"Offers Equity","compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"id":"651e03bd-53b6-4ddb-9f9e-97de5d90eb76","summary":"USA $158.4K – $237.5K","compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":158400,"maxValue":237500},{"id":"b22ef831-f699-4067-9dfa-89f42270107b","summary":"Offers Bonus","compensationType":"Bonus","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null}]}],"summaryComponents":[{"compensationType":"EquityPercentage","interval":"NONE","currencyCode":null,"minValue":null,"maxValue":null},{"compensationType":"Salary","interval":"1 YEAR","currencyCode":"USD","minValue":158400,"maxValue":237500},{"compensationType":"Bonus","interval":"1 YEAR","currencyCode":"USD","minValue":null,"maxValue":null}]}}],"apiVersion":"1"}