About Zowie:
At Zowie, we’re revolutionizing how businesses interact with their customers. We’re creating a future where AI agents handle 100% of customer interactions - delivering instant, personalized, and exceptional experiences.
We believe AI agents represent the next major technological shift, and Zowie is positioned to lead the charge. Leading consumer brands like InPost, Costco, Decathlon, Empik already trust our AI agents to be on the front line of their customer care efforts, handling millions of conversations monthly.
About the role:
Seeing a lot of demand in Poland, our Sales Team is looking for an experienced Enterprise Account Executive to help us develop this territory further. InPost, Booksy, eObuwie, LPP, Decathlon, to name just a few, already run on Zowie.
We work within a consultative sales model - you’ll focus a lot of your efforts on discovering the clients’ problems and understanding their business processes. All of that, to propose a solution that really helps, resulting in clearly quantifiable value.
Hop in and bring Zowie’s AI technology to more and more businesses online across different verticals. Looking forward to meeting you!
What you'll do:
Manage an enterprise territory in the Polish market
Manage a pipeline of opportunities and identify, engage, and develop relationships with potential prospects
Conduct in-depth discovery calls, presentations, and product demonstrations with prospects
Educate prospects to help them learn how Zowie will help their business operate more efficiently and grow revenue
Demonstrate ROI through value-based selling
Build pipeline through strategic outbound programs
Become an expert on our products, customer experience, and the AI landscape
Ideally, you'll bring with you:
7+ years of closing sales experience, including to large enterprises
Full cycle sales experience with a track record of building and closing pipeline
Exceptional verbal and written communication skills in Polish combined with solid English
Track record of meeting/exceeding quotas
Exceptional consultative selling skills
Excellent presentation skills, both in virtual and in-person settings
It'll be awesome if you have:
Experience in selling a B2B SaaS solution
Experience selling into Poland and the rest of the EU
AI-native culture:
Our team embraces AI as a fundamental part of how we work - not just for speed, but for creativity, documentation, and scale. We’re looking for people who are excited to develop within this space and contribute to such culture by bringing ideas to the table, and continuously evolving their approach to leverage emerging tools.
","descriptionPlain":"About Zowie:\n\nAt Zowie, we’re revolutionizing how businesses interact with their customers. We’re creating a future where AI agents handle 100% of customer interactions - delivering instant, personalized, and exceptional experiences.\n\nWe believe AI agents represent the next major technological shift, and Zowie is positioned to lead the charge. Leading consumer brands like InPost, Costco, Decathlon, Empik already trust our AI agents to be on the front line of their customer care efforts, handling millions of conversations monthly.\n\n\n\nAbout the role:\n\nSeeing a lot of demand in Poland, our Sales Team is looking for an experienced Enterprise Account Executive to help us develop this territory further. InPost, Booksy, eObuwie, LPP, Decathlon, to name just a few, already run on Zowie.\n\nWe work within a consultative sales model - you’ll focus a lot of your efforts on discovering the clients’ problems and understanding their business processes. All of that, to propose a solution that really helps, resulting in clearly quantifiable value.\n\nHop in and bring Zowie’s AI technology to more and more businesses online across different verticals. Looking forward to meeting you!\n\n\n\nWhat you'll do:\n\n - Manage an enterprise territory in the Polish market\n\n - Manage a pipeline of opportunities and identify, engage, and develop relationships with potential prospects\n\n - Conduct in-depth discovery calls, presentations, and product demonstrations with prospects \n\n - Educate prospects to help them learn how Zowie will help their business operate more efficiently and grow revenue\n\n - Demonstrate ROI through value-based selling\n\n - Build pipeline through strategic outbound programs\n\n - Become an expert on our products, customer experience, and the AI landscape\n\n\n\n\n\nIdeally, you'll bring with you:\n\n - 7+ years of closing sales experience, including to large enterprises\n\n - Full cycle sales experience with a track record of building and closing pipeline\n\n - Exceptional verbal and written communication skills in Polish combined with solid English\n\n - Track record of meeting/exceeding quotas\n\n - Exceptional consultative selling skills\n\n - Excellent presentation skills, both in virtual and in-person settings\n\n\n\nIt'll be awesome if you have:\n\n - Experience in selling a B2B SaaS solution\n\n - Experience selling into Poland and the rest of the EU\n\n\n\nAI-native culture:\n\nOur team embraces AI as a fundamental part of how we work - not just for speed, but for creativity, documentation, and scale. We’re looking for people who are excited to develop within this space and contribute to such culture by bringing ideas to the table, and continuously evolving their approach to leverage emerging tools."},{"id":"27bd9b92-60f3-47a0-8bcb-7e8897dc67b3","title":"(AI-native) Product Engineer","department":"Product","team":"Product","employmentType":"FullTime","location":"Poland","secondaryLocations":[],"publishedAt":"2026-06-12T15:52:53.439+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Poland"}},"jobUrl":"https://jobs.ashbyhq.com/zowie/27bd9b92-60f3-47a0-8bcb-7e8897dc67b3","applyUrl":"https://jobs.ashbyhq.com/zowie/27bd9b92-60f3-47a0-8bcb-7e8897dc67b3/application","descriptionHtml":"About Zowie:
At Zowie, we’re revolutionizing how businesses interact with their customers. We’re creating a future where AI Agents handle 100% of customer interactions - delivering instant, personalized, and exceptional experiences.
AI Agents represent the next major technological shift, and Zowie is positioned to lead the charge. Leading consumer brands like Costco, DocMorris, Monos, Decathlon, InPost already trust our AI Agents to be on the front line of their customer care efforts, handling millions of conversations monthly.
Behind that, there's a truly AI-native (across all functions) team we're developing.
About the role:
With great enterprises already deploying our GenAI-powered platform in many mission-critical use cases and unlocking huge wins, we’re investing in the next wave - more impact, smoother integrations, faster time-to-value. This is why we’re now growing our engineering team and hiring versatile, AI-native Product Engineers who want to work very closely to the GenAI frontier and help build the next truly impactful product.
Here, you’ll build the foundations that power our AI Agents at scale, designing systems for reliability, performance, and change. Curious about the tech you’d be building? Check out the tutorials here to get the feel for the platform, or see it in action here.
Two important things:
1. This role is for software engineers who think beyond a single stack. You need to be strong in at least one of the following languages: Kotlin, Java, Scala, or Python - and open to working across the others when it’s the right tool for the job.
2. We are an AI‑native engineering org. This means that you’re expected - not just allowed - to use modern AI tools in your daily work. Software engineering is changing fast with new AI tooling - and we’re not sitting on the sidelines. Here, you’ll actively push that frontier: using AI to explore designs, scaffold code, generate tests, and document decisions, while holding the line on solid engineering - clear contracts, readable code, strong test suites, observability, and maintainable architectures. This isn’t YOLO vibe-coding; it’s disciplined engineering, accelerated.
If all this sounds exciting and you're already actively using AI while coding and adapting your work style to these tools, let's talk.
Ideally, you'll bring with you:
Strong coding skills in Java, Kotlin, Scala, or Python and a passion for learning
Solid expertise in enhancing your engineering setup and workflow with AI dev tools
Excellent knowledge of SQL and relational databases
Solid system design skills that allow you to choose technologies and architectures wisely
Experience with distributed systems
Product acumen, ownership, and focus on value delivered for the customers
Working proficiency in English and Polish (both spoken and written)
It will be awesome if you have:
Experience with Docker Swarm / Kubernetes
Experience with NoSQL databases and GraphQL
Experience with Kafka or other message brokers
Engineering @ Zowie
Despite being a compact team, we efficiently manage and enhance a sophisticated system comprising over 100 microservices, predominantly coded in Scala and Java. These microservices communicate synchronously through gRPC, handle asynchronous calls via Kafka, expose GraphQL to the frontend, and leverage databases like PostgreSQL, Mongo, ElasticSearch, or Redis. We believe in automatic tests, and use of Ports and Adapters practices in our services.
At Zowie, our engineering ethos is centered around the tangible impact our work has on our users. It's not just about meeting predefined requirements. It's about having a substantial influence on the overall solution. We believe in the empowerment of our engineers to contribute not only to code but also to the strategic decisions that shape our product. This requires a holistic understanding of the business, the product, and the technology at play. Your expertise will enable you to connect the dots and provide valuable insights to guide the best course of action.
Autonomy and meritocracy are at the core of our values. We champion the idea that sound arguments should prevail. As part of the team, you'll be instrumental in shaping end-to-end solutions, influencing architecture decisions, and proposing crucial enhancements to our engineering practices.
Our daily routine aligns with industry standards, including regular planning sessions, standups, timely code reviews, and close collaboration with fellow engineers. We value efficiency and therefore the only constant you should expect is Retrospective. Everything else is being constantly adjusted to fit the changing needs.
AI-native culture:
Our team embraces AI as a fundamental part of how we work - not just for speed, but for creativity, documentation, and scale. We’re looking for people who are excited to develop within this space and contribute to such culture by bringing ideas to the table, and continuously evolving their approach to leverage emerging tools.
","descriptionPlain":"About Zowie:\n\nAt Zowie, we’re revolutionizing how businesses interact with their customers. We’re creating a future where AI Agents handle 100% of customer interactions - delivering instant, personalized, and exceptional experiences.\n\n \n\nAI Agents represent the next major technological shift, and Zowie is positioned to lead the charge. Leading consumer brands like Costco, DocMorris, Monos, Decathlon, InPost already trust our AI Agents to be on the front line of their customer care efforts, handling millions of conversations monthly. \n\nBehind that, there's a truly AI-native (across all functions) team we're developing. \n\n \n\nAbout the role:\n\nWith great enterprises already deploying our GenAI-powered platform in many mission-critical use cases and unlocking huge wins, we’re investing in the next wave - more impact, smoother integrations, faster time-to-value. This is why we’re now growing our engineering team and hiring versatile, AI-native Product Engineers who want to work very closely to the GenAI frontier and help build the next truly impactful product.\n\n \n\nHere, you’ll build the foundations that power our AI Agents at scale, designing systems for reliability, performance, and change. Curious about the tech you’d be building? Check out the tutorials https://docs.zowie.ai/docs/onboarding-tutorials-to-ai-agent here to get the feel for the platform, or see it in action here https://www.linkedin.com/posts/majaschaefer_happy-friday-ever-wondered-if-an-ai-agent-activity-7344374865912549377-DjuH/.\n\n \n\nTwo important things:\n\n1. This role is for software engineers who think beyond a single stack. You need to be strong in at least one of the following languages: Kotlin, Java, Scala, or Python - and open to working across the others when it’s the right tool for the job. \n\n2. We are an AI‑native engineering org. This means that you’re expected - not just allowed - to use modern AI tools in your daily work. Software engineering is changing fast with new AI tooling - and we’re not sitting on the sidelines. Here, you’ll actively push that frontier: using AI to explore designs, scaffold code, generate tests, and document decisions, while holding the line on solid engineering - clear contracts, readable code, strong test suites, observability, and maintainable architectures. This isn’t YOLO vibe-coding; it’s disciplined engineering, accelerated.\n\n \n\nIf all this sounds exciting and you're already actively using AI while coding and adapting your work style to these tools, let's talk.\n\n\n\nIdeally, you'll bring with you:\n\n - Strong coding skills in Java, Kotlin, Scala, or Python and a passion for learning\n\n - Solid expertise in enhancing your engineering setup and workflow with AI dev tools\n\n - Excellent knowledge of SQL and relational databases\n\n - Solid system design skills that allow you to choose technologies and architectures wisely\n\n - Experience with distributed systems\n\n - Product acumen, ownership, and focus on value delivered for the customers\n\n - Working proficiency in English and Polish (both spoken and written)\n\n\n\nIt will be awesome if you have:\n\n - Experience with Docker Swarm / Kubernetes\n\n - Experience with NoSQL databases and GraphQL\n\n - Experience with Kafka or other message brokers\n \n\n\n\nEngineering @ Zowie\n\nDespite being a compact team, we efficiently manage and enhance a sophisticated system comprising over 100 microservices, predominantly coded in Scala and Java. These microservices communicate synchronously through gRPC, handle asynchronous calls via Kafka, expose GraphQL to the frontend, and leverage databases like PostgreSQL, Mongo, ElasticSearch, or Redis. We believe in automatic tests, and use of Ports and Adapters practices in our services.\n\n \n\nAt Zowie, our engineering ethos is centered around the tangible impact our work has on our users. It's not just about meeting predefined requirements. It's about having a substantial influence on the overall solution. We believe in the empowerment of our engineers to contribute not only to code but also to the strategic decisions that shape our product. This requires a holistic understanding of the business, the product, and the technology at play. Your expertise will enable you to connect the dots and provide valuable insights to guide the best course of action.\n\n \n\nAutonomy and meritocracy are at the core of our values. We champion the idea that sound arguments should prevail. As part of the team, you'll be instrumental in shaping end-to-end solutions, influencing architecture decisions, and proposing crucial enhancements to our engineering practices.\n\n \n\nOur daily routine aligns with industry standards, including regular planning sessions, standups, timely code reviews, and close collaboration with fellow engineers. We value efficiency and therefore the only constant you should expect is Retrospective. Everything else is being constantly adjusted to fit the changing needs.\n\n \n\nAI-native culture:\n\nOur team embraces AI as a fundamental part of how we work - not just for speed, but for creativity, documentation, and scale. We’re looking for people who are excited to develop within this space and contribute to such culture by bringing ideas to the table, and continuously evolving their approach to leverage emerging tools."},{"id":"f41df7d6-23fe-4320-92bd-5c69e4e77021","title":"DevOps Engineer","department":"Product","team":"Product","employmentType":"FullTime","location":"Poland","secondaryLocations":[],"publishedAt":"2026-07-13T15:12:48.322+00:00","isListed":true,"isRemote":true,"workplaceType":"Remote","address":{"postalAddress":{"addressCountry":"Poland"}},"jobUrl":"https://jobs.ashbyhq.com/zowie/f41df7d6-23fe-4320-92bd-5c69e4e77021","applyUrl":"https://jobs.ashbyhq.com/zowie/f41df7d6-23fe-4320-92bd-5c69e4e77021/application","descriptionHtml":"About Zowie:
At Zowie, we build AI agents that handle millions of real conversations every month, for brands like InPost, Empik, Decathlon, and Allianz. They track packages, sort out claims, and actually resolve the issues people bring them. We're changing how people interact with brands. At scale.
About the role:
As Zowie grows and brings larger enterprise customers onto our AI platform, we’re facing challenges that sit at the intersection of infrastructure, application architecture, developer experience, and enterprise clients’ requirements. These problems are rarely well-defined upfront, there’s never a single way to solve them and they can’t be solved by tooling alone.
This is why we’re looking for an energetic DevOps Engineer, who enjoys building usable and reliable platform capabilities — from first understanding why the problem exists, through design and implementation, to long-term ownership in production.
Several factors shape the nature of platform work here...
What makes platform challenges interesting at Zowie:
Multi-cloud reality – AWS is our primary environment today, with GCP playing a growing role.
Mission-critical workloads – our platform sits on the frontline of our customers’ businesses, so reliability, clarity, and operational ownership matter.
Developer enablement at scale – as the organization grows, platform decisions increasingly affect developers velocity, and our mission is to enable them for success.
Technological variety - to support the Product team's needs, our infrastructure consists of many technologies, like MongoDB, Postgres, ElasticSearch, Cassandra and Redis.
Voice Technologies - as our AI Agent supports phone calls, you’ll have a chance to work with reliable and scalable SIP infrastructure.
Enterprise readiness – secure access patterns, auditability, and compliance are becoming first-class requirements.
This role might be for you, if you:
Want to have real influence on how an entire platform evolves
Enjoy owning initiatives end-to-end, not just implementing predefined tasks
Are curious to understand your stakeholders, then design pragmatic solutions that account for the impact of your decisions
Like working at the boundary between infrastructure, application architecture, and developer experience
What you'll do:
Work with AWS and GCP infrastructure (IaC, networking, compute, IAM, secrets), secure access and authorization mechanisms (DB auth, IAM flows, audit).
Communicate with various stakeholders to understand different infrastructure-related challenges, provide solution plans and ensure success of the initiatives you own.
Collaborate closely with developers to understand their workflows, pain points, and constraints; ensure platform decisions improve developer experience.
Ideally, you'll bring with you:
2+ years in DevOps / SRE / Platform Engineering roles
Experience with GCP or AWS (IAM, networking, compute, storage, common managed services)
Experience with Infrastructure as Code in a multi-datacenter/multi-cloud deployment setup
Strong analytical and problem-solving skills with a pragmatic can-do attitude
High degree of ownership and desire to drive projects from start to finish
Good familiarity with CI/CD processes and approaches
It will be awesome if you also have:
Experience with visualization tools like Kibana, Grafana, Prometheus
Experience with storage tech like MongoDB, Postgres, Cassandra, Redis, Elasticsearch
Experience managing AWS costs, running backup recovery operations
Experience with SaaS/enterprise customers (security reviews, compliance expectations)
AI-native culture:
Our team embraces AI as a fundamental part of how we work - not just for speed, but for creativity, documentation, and scale. We’re looking for people who are excited to develop within this space and contribute to such culture by bringing ideas to the table, and continuously evolving their approach to leverage emerging tools.
We are:
Ambitious and innovative. We never settle. We always look for better ways of doing things.
Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team.
Unafraid of change. The market we're in is changing rapidly, and we thrive in this ever-evolving environment.
Growing fast. You’ll have a lot of autonomy and impact as we grow.
About Zowie:
At Zowie, we build AI agents that handle millions of real conversations every month, for brands like InPost, Empik, Decathlon, and Allianz. They track packages, sort out claims, and actually resolve the issues people bring them. We're changing how people interact with brands. At scale.
About the role:
With strong product traction among world-class enterprises, we’re now looking for a Solutions Architect to join us - to design and oversee the most sophisticated and impactful AI product implementations out there. It’s an amazing opportunity for a business-oriented, technical person who loves making complex enterprise architectures work smoothly to unlock a ton of value for customers.
Curious about the tech you’d be integrating our customers' systems with?
Check out the tutorials here and let’s chat!
What you'll do:
Become an expert in mission-critical AI platform adoption by large enterprises.
Lead technical conversations with executives and senior enterprise stakeholders to help translate requirements into a jointly agreed architecture and adoption plans.
Design complex multi-system integrations (e.g., e-commerce, CRM, data layers, telephony); run discovery and solution workshops; guide implementation.
Lead a team of Technical Account Managers (TAMs) to ensure reliable delivery of best in class solutions that meet customer needs.
Collaborate with Account Managers on long-term account plans, and own their execution with your team of TAMs.
Support expectation-setting with customers and channel feedback to Product and leadership to inform roadmaps and standards.
Ideally, you'll bring with you:
3+ years of experience designing and delivering complex software solutions to enterprise customers.
In-depth grasp of complex enterprise architectures - data storage, interoperability, etc.
Hands-on integration (REST/GraphQL) skills.
Strong stakeholder management and executive relationship building skills.
Leadership and coaching mindset to enable TAMs, customers, and partners to adopt Zowie successfully and scale.
Great planning and prioritization skills in a fast-paced environment.
Excellent communication skills in both English and Polish.
It will be awesome if you also have:
Experience launching AI Agents and driving adoption with enterprise customers.
Knowledge of telephony: SIP trunking and call routing/setup.
AI-native culture:
Our team embraces AI as a fundamental part of how we work - not just for speed, but for creativity, documentation, and scale. We’re looking for people who are excited to develop within this space and contribute to such culture by bringing ideas to the table, and continuously evolving their approach to leverage emerging tools.
We are:
Ambitious and innovative. We never settle. We always look for better ways of doing things.
Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team.
Unafraid of change. The market we're in is changing rapidly, and we thrive in this ever-evolving environment.
Growing fast. You’ll have a lot of autonomy and impact as we grow.
About Zowie:
At Zowie, we’re revolutionizing how businesses interact with their customers. We’re creating a future where AI Agents handle 100% of customer interactions - delivering instant, personalized, and exceptional experiences.
We believe AI Agents represent the next major technological shift, and Zowie is positioned to lead the charge. Leading consumer brands like Costco, DocMorris, Monos, Decathlon, InPost already trust our AI Agents to be on the front line of their customer care efforts, handling millions of conversations monthly.
About the role:
With strong product traction among mid‑market and enterprise brands, we’re now looking for Technical Account Managers to join our team and become experts in GenAI product adoption. It’s an amazing opportunity for people who are passionate about technology and love translating it into business impact.
As a TAM at Zowie, you’d become a builder‑coach who takes full ownership of the adoption outcomes of an innovative, mission-critical GenAI platform. You’d be the go-to expert guiding customers from first configuration to transformative impact - designing integrations, shaping best practices, and enabling customers to self‑serve confidently.
Curious about the tech you’d be working with? Check out the tutorials here.
Hooked? Reach out and let’s chat!
What you'll do:
Become an expert in building and customizing AI Agents to deliver transformative customer experiences.
Bridge business needs and technology by diving into customer processes, identifying improvements, and translating them into technical solutions.
Handle advanced configurations, integrations with customer systems (e.g., e-commerce platforms, CRMs, APIs), and custom implementations.
Act as the ultimate advisor and ambassador, building strong relationships with champions and stakeholders to maximize platform adoption and business value.
Work with Account Directors to plan and manage the success of a portfolio of customers across the entire post-sale journey, from onboarding and optimization to renewal and advocacy.
Collaborate with internal teams as a customer advocate, collecting feedback to influence product roadmaps and sharing success stories for marketing.
Ideally, you'll bring with you:
5+ years of experience working with B2B customers, including 3+ years of experience within technical account management, or solutions consulting (with mid-market and/or, ideally, enterprise SaaS clients).
Passion for technology and a strong drive to translate it into business impact.
Ability to independently engage with customers, facilitate process mapping workshops, translate business requirements into technical solutions, and drive implementation through to successful delivery.
Hands-on technical experience, including prompt engineering, scripting in JS or Python, and working with APIs (REST, GraphQL).
Proven track record of building relationships with multiple stakeholders and driving success through consultative approaches.
Strong communication skills in English and Polish, with the ability to explain complex technical concepts simply and calculate/present ROI effectively.
Strong project management and problem-solving skills, with a results-driven mindset and high ownership.
Analytical approach, digital technical proficiency, and comfort in fast-paced, evolving environments.
Self-starter attitude with a passion for continuous learning and customer-first thinking.
It'll be awesome if you have:
Experience in AI Agents chatbots, CRM, or customer service technologies.
Experience in working with enterprise-level projects with C-level stakeholders' engagement.
Prior roles combining customer success and implementation ownership.
AI-native culture:
Our team embraces AI as a fundamental part of how we work - not just for speed, but for creativity, documentation, and scale. We’re looking for people who are excited to develop within this space and contribute to such culture by bringing ideas to the table, and continuously evolving their approach to leverage emerging tools.
","descriptionPlain":"About Zowie:\n\nAt Zowie, we’re revolutionizing how businesses interact with their customers. We’re creating a future where AI Agents handle 100% of customer interactions - delivering instant, personalized, and exceptional experiences.\n\n \n\nWe believe AI Agents represent the next major technological shift, and Zowie is positioned to lead the charge. Leading consumer brands like Costco, DocMorris, Monos, Decathlon, InPost already trust our AI Agents to be on the front line of their customer care efforts, handling millions of conversations monthly.\n\n \n\nAbout the role:\n\nWith strong product traction among mid‑market and enterprise brands, we’re now looking for Technical Account Managers to join our team and become experts in GenAI product adoption. It’s an amazing opportunity for people who are passionate about technology and love translating it into business impact. \n\n \n\nAs a TAM at Zowie, you’d become a builder‑coach who takes full ownership of the adoption outcomes of an innovative, mission-critical GenAI platform. You’d be the go-to expert guiding customers from first configuration to transformative impact - designing integrations, shaping best practices, and enabling customers to self‑serve confidently.\n\nCurious about the tech you’d be working with? Check out the tutorials here http://docs.zowie.ai/docs/onboarding-tutorials-to-ai-agent. \n\n \n\nHooked? Reach out and let’s chat!\n\n\n\nWhat you'll do:\n\n - Become an expert in building and customizing AI Agents to deliver transformative customer experiences.\n\n - Bridge business needs and technology by diving into customer processes, identifying improvements, and translating them into technical solutions.\n\n - Handle advanced configurations, integrations with customer systems (e.g., e-commerce platforms, CRMs, APIs), and custom implementations.\n\n - Act as the ultimate advisor and ambassador, building strong relationships with champions and stakeholders to maximize platform adoption and business value.\n\n - Work with Account Directors to plan and manage the success of a portfolio of customers across the entire post-sale journey, from onboarding and optimization to renewal and advocacy.\n\n - Collaborate with internal teams as a customer advocate, collecting feedback to influence product roadmaps and sharing success stories for marketing.\n\n\n\nIdeally, you'll bring with you:\n\n - 5+ years of experience working with B2B customers, including 3+ years of experience within technical account management, or solutions consulting (with mid-market and/or, ideally, enterprise SaaS clients).\n\n - Passion for technology and a strong drive to translate it into business impact.\n\n - Ability to independently engage with customers, facilitate process mapping workshops, translate business requirements into technical solutions, and drive implementation through to successful delivery.\n\n - Hands-on technical experience, including prompt engineering, scripting in JS or Python, and working with APIs (REST, GraphQL).\n\n - Proven track record of building relationships with multiple stakeholders and driving success through consultative approaches.\n\n - Strong communication skills in English and Polish, with the ability to explain complex technical concepts simply and calculate/present ROI effectively.\n\n - Strong project management and problem-solving skills, with a results-driven mindset and high ownership.\n\n - Analytical approach, digital technical proficiency, and comfort in fast-paced, evolving environments.\n\n - Self-starter attitude with a passion for continuous learning and customer-first thinking.\n\n\n\nIt'll be awesome if you have:\n\n - Experience in AI Agents chatbots, CRM, or customer service technologies.\n\n - Experience in working with enterprise-level projects with C-level stakeholders' engagement.\n\n - Prior roles combining customer success and implementation ownership.\n\n\n\nAI-native culture:\n\nOur team embraces AI as a fundamental part of how we work - not just for speed, but for creativity, documentation, and scale. We’re looking for people who are excited to develop within this space and contribute to such culture by bringing ideas to the table, and continuously evolving their approach to leverage emerging tools."}],"apiVersion":"1"}